UNIX, Linux, Solaris, and Apple Mac OS X Phone-based Emergency Help for

For small businesses in Boston Massachusetts, Progent provides help for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX-family systems and Windows platforms. Progent has delivered online troubleshooting to companies in every state in the United States. (See Progent's customer testimonials). In addition, Progent can furnish the consultation CCIE-qualified network specialists for challenging infrastructure problems, plus the services of CISSP and CISM-accredited security consultants to handle high-level security design and business continuity preparedness.

Progent's online technical support engineers offer exceptional value because they are equipped with the practical background and the advanced technology to resolve most information system issues quickly. Efficient support reduces immediate expenses since service calls take up fewer billable consulting minutes. Online support also avoids the cost of dispatching an engineer to your location. Your organization saves even more in incidental expenses by reducing or avoiding network outages and associated losses due to business discontinuity, upset customers and vendors, unproductive employees, and distracted executives.

Progent's pricing model for remote support is designed to get the most out of your IT service investment. Progent bills by the minute for phone assistance, so you are invoiced just for the services that you receive. In contrast to typical remote service companies, Progent asks for no initialization charge or minimum job duration. Progent's per-minute granularity and simple policy for pricing prevent situations where fast solutions manage to end up as big tabs. Progent's penchant for handling technical issues quickly translates into your business conserving cash.

Progent's Online Service Technologies
Over time, Progent has refined a set of customized technologies and field-tested processes which permit the maximum level of efficiency for online engineering help and repair for small company computer systems. Progent provides safe VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN technology enables the engineers of Progent's Technical Response Center to connect to your computer system remotely without violating system security.

Progent's powerful service reporting application maintains comprehensive histories describing the service that Progent's clients have been provided. Progent's team engineers have the benefit of the history of assistance rendered to every customer by any Progent consultant. This database of trouble tickets and solutions is stored as a readily retrievable support knowledge base that permits Progent's remote technical professionals to share their experiences company-wide to ensure that the quality of Progent's support grows over time. Progent's high-level certifications and close associations with major industry leaders including Cisco and Microsoft make available other massive technical knowledge bases and allow fast access to manufacturers' internal support staff so Progent's remote consulting specialists can come up with the best solutions quickly.

Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Computer Support from Progent
To access Progent's remote support in Boston Massachusetts or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for IT help, go to Immediate Urgent Support.

Phone-based Technical Services Available from Progent
Progent's remote support engineers have certified skills in an extensive set of products and technologies. This wide range of IT skills allows Progent's consultants to manage virtually any emergency likely to crop up in a small business information system. Certificates earned by Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Associate.

To help businesses with mixed-OS environments, Progent also offers the support of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.

Online support available from Progent to companies in Boston include:

• UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services cover a broad spectrum of computer technology such as network infrastructure, messaging systems, system and process security, UNIX and Windows coexistence, virtual server products for server hardware consolidation and easy management, and transitioning from legacy systems to the latest MS Windows or Linux environments. Progent's group-based methodology for resolving technical issues promotes fast escalation, when required, to engineers with task-relevant experience to tackle complex scenarios. This accelerates repair of critical problems, reduces network downtime, and lowers service costs.

  Progent's UNIX and Linux consultants can provide emergency phone-based help for diagnosing problems within UNIX, Linux, or Solaris systems powered by leading versions of UNIX including:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX Open UNIX
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • SGI/Irix
  Important Linux versions for which Progent can provide expertise include:
  • RedHat Linux
  • SUSE Linux
  • Debian-GNU
  • Slackware

• Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert certification is the top accreditation for network infrastructure engineers, and validates an individual's network technology skills at the master level. Cisco qualified CCIEs can deal with the most stubborn challenges surrounding network design, deployment, administration, security, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's in-house engineers in isolating problems with IOS Software network administration tools and developing workarounds or locating software updates. CCIEs represent an excellent value because their depth of expertise permits them to fix the most intractable problems quickly. In many cases, less experienced service providers can wrestle for hours or days with identical tasks that a CCIE can resolve in a few minutes. Few consulting firms make CCIEs available to support small and medium sized businesses. Progent can provide quick phone access to a Cisco-qualified CCIE so you can receive urgent assistance for severe network infrastructure issues that are crippling worker productivity but are not within the scope of your regular IT support group or consultant. Progent's Cisco CCIE consultants can communicate with your network by means of advanced remote support technology to provide fast, secure, and affordable diagnosis and remediation. Progent's CCIEs offer consulting for all of Cisco's market leading selection of connectivity appliances including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) solutions.

• Certified MS Windows Support
  Progent's Microsoft-premier online service engineers can provide computer system repair and IT assistance for all Microsoft server products. Progent is a Microsoft Partner and can offer your business the assistance of support professionals who can help you with a broad range of technology support services such as Microsoft Windows Server 2022 planning and integration support, Microsoft Windows Server 2019 expertise, Windows Server 2016 migration support and cloud integration consulting, Windows Server 2012 R2 maintenance, Windows Server 2008 R2 upgrade (help, assistance, MS Exchange 2019 deployment, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange 2010 monitoring and support, SharePoint 2016 migration consulting, SharePoint Server 2019 planning and configuration, Microsoft Teams integration, Skype for Business planning and deployment consulting, Lync Server 2013 integration and Office Communications Server 2007 upgrade, Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager network monitoring and reporting, Project Server training, Small Business Server 2011 support, and Windows Essentials migration and cloud integration.

  Progent also offers a full array of online desktop consulting and support services such as Microsoft Windows 11 migration support and designing and deploying Microsoft 365 cloud environments for Windows workstations.

• CISSP and ISSAP Certified Network Security Engineers
  Progent's qualified CISSP, ISSAP, and CISM security consultants offer a variety of system protection solutions that can strengthen the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against attacks or help your business to recuperate quickly following a serious penetration. Security solutions offered by Progent include: thorough security analysis utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast recuperation from malicious assaults; integrating firewalls; establishing safe mechanisms for off-site and mobile communication; guarding your messaging infrastructure from spam and DHA attacks; and setting up round-the-clock network monitoring.

• Hybrid Cloud Solutions
  Progent can provide expert online consulting services to help organizations of all sizes connect their networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid topologies that utilize local resources as well as public cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of cloud integration services such as Microsoft 365 Exchange Online integration with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over two decades of background delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.

• Call Center Support
  Progent's Help Desk service offerings for small and midsize companies with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk services are intended for smaller companies who don't have the resources to assemble and manage an in-house Call Center but who want quick response from a dependable Help Desk with professional telephone support plus the in-depth expertise to escalate the most challenging problems to advanced engineers.

  Progent's shared Help Desk services allow your business to share the load for Help Desk support seamlessly between your IT staff and Progent's large roster of certified desktop support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution based on the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, accountability, status tracking, and metrics.

  Progent's Help Desk consulting services can support you in building an efficient new Help Desk or improving your established one, identifying or customizing Call Center software to meet the particular requirements of your business, or adding temporary online personnel to supplement your internal Help Desk group to deal with high-demand events such as software migrations, mass updates, or installing brand new applications.

  Progent's Help Desk Call Center team of experienced information technology consultants gives your customers in Boston Massachusetts quick access to an efficient network service resource with extensive experience offering telephone-based consulting and remote diagnostics for IT systems based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk Call Center perception as a crucial driver of business productivity, and Progent's policy is to solve instead of just record IT issues.

• Business Applications Services: Training, Customization, and Integration
  Progent's Applications Consulting staff provides phone-based and in-depth engineering support and training in special business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, programming, and education for popular Microsoft applications such as Microsoft CRM, Office Project, Office Word, and MS Excel. To find out more on Progent's consulting, programming, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.

  Progent's Apple Mac experts can support the creative elements of Macintosh environments by offering remote help services and education in imaging, sound, and video. Progent's consultants can provide help in a variety of Mac applications such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with specific projects like capturing or digitizing audio/video or putting together an audio/video post production lab.

  Online Network and Server Monitoring Support
  Progent offers businesses in Boston Massachusetts online network monitoring support centered around MS Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to suit your business so that your computer maintenance is proactive and automated. By spotting potential issues before they result in network outages, proactive monitoring can ward off disruptive and costly information system crises. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or environments that incorporate a mix of operating systems.

New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.