For small companies located in Boston or anywhere in Massachusetts, Progent provides technical support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX and Windows technology. Progent has provided remote troubleshooting to businesses in all 50 states in the U.S. (See Progent's customer testimonials). In addition, Progent can furnish the expertise of CCIE-qualified network specialists for complex connectivity issues, as well as the services of CISSP and CISM-accredited security engineers to handle advanced security architecture and disaster recovery preparedness.
Progent's remote support engineers offer excellent leverage due to the fact that they have the real-world background and the sophisticated tools to resolve the majority of information system problems rapidly. Efficient support reduces immediate costs because service calls accumulate a smaller number of chargeable consulting minutes. Remote help also eliminates the cost of sending a consultant to your location. Your organization saves additionally with indirect expenses by reducing or avoiding system downtime and related costs resulting from business disruption, disgruntled clients, unproductive employees, and de-focused management.
Progent's pricing policy for online help is designed to stretch your network support dollar. Progent bills by the minute for telephone-based assistance, so you pay only for the services that you receive. In contrast to typical remote service organizations, Progent requires no service activation charge or minimum payments. Progent's per-minute granularity and clean policy for pricing do away with situations where fast solutions manage to turn into substantial bills. Progent's skill at handling technical issues efficiently translates into your business spending less cash.
Progent's Online Service Technologies
Over time, Progent has fine tuned an array of optimized tools and field-proven processes that permit the highest degree of effectiveness for remote technical support and repair for small business information networks. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN technology permits the engineers of Progent's online support team to communicate with your company's system without violating network security.
Progent's sophisticated technical support reporting system includes detailed histories for all service that Progent's clients have received. Progent's staff service personnel have access to the details of support rendered to each client by any Progent engineer. This history of trouble tickets and solutions is structured as an easily retrievable support knowledge base that allows Progent's remote technical professionals to communicate their knowledge with the whole team to make sure that the value of Progent's technical support grows daily. Progent's high-level accreditations and working associations with important industry leaders such as Cisco and Microsoft permit access to other massive technical support knowledge bases and permit fast response from manufacturers' in-house engineering staff with the result that Progent's remote consulting experts are able to arrive at the best resolutions in the least time.
Get Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Assistance from Progent
To get started with Progent's phone support in Boston or anywhere in Massachusetts or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for network support, visit Immediate Urgent Support.
Online Technical Support Services Offered Progent
Progent's phone-based support engineers have advanced credentials in a comprehensive array of technologies. This breadth of IT skills enables Progent's engineers to address practically any problem that may crop up in a small company information system. Certifications earned by Progent support experts in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Professional.
To help clients with mixed-operating system environments, Progent also provides access to engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional consultants.
Online technical support services provided by Progent to clients in Boston and anywhere in the state of Massachusetts include:
Additional Support Programs Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online consulting services address a wide array of information technology including system architecture, messaging solutions, network and process security, UNIX and Windows coexistence, virtual server technologies for server hardware consolidation and simplified administration, and transitioning from older systems to current Microsoft Windows or Linux-powered environments. Progent's team-based approach to resolving technical issues promotes fast escalation, when required, to consultants with appropriate experience to handle complex situations. This expedites repair of urgent problems, reduces network downtime, and lowers support costs.
Progent's UNIX/Linux support engineers can offer urgent online assistance for troubleshooting anomalies within UNIX, Linux, or Solaris networks based on popular variants of UNIX including:
Important Linux versions for which Progent can provide expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network infrastructure engineers, and indicates an individual's networking knowledge at the expert level. CCIEs know how to handle even the most complex problems associated with network infrastructure design, installation, management, security, and problem solving. CCIEs operate on a privileged basis with Cisco's in-house engineers in analyzing problems with Cisco IOS network administration utilities and developing alternate approaches or locating software updates. CCIEs provide excellent value since their broad expertise permits them to find solutions for the most difficult problems quickly. In typical instances, less experienced engineers can struggle for hours or days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes.
Few support firms make Cisco CCIEs available to help small and mid-size companies. Progent can provide quick phone access to a Cisco authorized CCIE so you can receive urgent help for severe network infrastructure problems that are impacting worker efficiency but are outside the experience of your local computer service personnel. Progent's CCIE engineers can communicate with your computer system by means of advanced on-line troubleshooting tools in order to provide efficient, secure, and affordable analysis and repair.
Progent's CCIEs offer consulting for all of Cisco's industry-leading selection of networking devices such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) products.
Certified MS Windows Experts
Progent's Microsoft-premier online service experts can deliver computer system troubleshooting and consulting help for all Microsoft server products. Progent is a Microsoft Partner and can provide your business the assistance of support engineers who can assist you with a broad range of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration consulting services,
SharePoint Server 2019 design and deployment,
Skype for Business planning and deployment support, Microsoft Lync Server integration and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of remote desktop consulting and support services including Microsoft Windows 7 migration help, upgrading to 64-bit desktop applications, integrating Office 2010, and streamlining Business Desktop Deployment.
CISM and CISSP Premier System Security Professionals
Progent's accredited CISSP and ISSAP network security consultants offer a variety of system protection services to improve the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows environment against attacks or help you to clean up rapidly following a serious breach. Security consulting services available from Progent cover comprehensive network security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; fast cleanup after virus and worm assaults; integrating firewalls; designing secure techniques for off-site and mobile connectivity; defending your email infrastructure against spam and DHA attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online support services to help organizations of all sizes connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid environments that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid network models that combine physical resources along with public cloud services. To help you to integrate cloud services with networks, Progent can provide a range of public cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of background providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent offers the skills of world-class online consulting experts for special projects that small companies frequently need. Billing rates for ongoing development or consulting projects are set based on the qualifications of the consultants involved. Progent's background in these special fields of computer technology allows customers to complete critical projects within budget and on time. Progent's special remote consulting solutions include:
How Your Boston Business Can Contact Progent's Remote Support Experts
Call Center Services
Progent's Help Desk service offerings for small companies with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Standard Call Center support services are designed for smaller organizations who lack the budget to create an in-house Help Desk Call Center but who want quick access to a dependable Help Desk Call Center with professional phone support as well as the technical depth to escalate complex problems to advanced consultants.
Progentís shared Help Desk services allow your business to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution built around the leading PSA tool for handling service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center consulting services can support you in creating an efficient new Help Desk Call Center or improving your existing organization, identifying or modifying Help Desk software to handle the special requirements of your corporation, or adding occasional online personnel to supplement your existing Help Desk resources during unusually busy situations like software migrations, major upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center staff of seasoned network consultants provides your customers in Boston or anywhere in the state of Massachusetts fast access to a dependable network service group with years of background delivering phone consulting and remote troubleshooting for IT systems that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk Call Center perception as a key driver of business productivity, and Progent's aim is to resolve rather than merely annotate network issues.
Applications Support: Training, Development, and Integration
Progent's Applications Consulting staff can supply online and in-depth consulting support and training in special application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and education for popular Microsoft business applications including CRM, Microsoft Office Project, Office Word, and MS Excel. To learn additional information on Progent's consulting, programming, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Mac experts can promote the creative aspect of Macintosh computing by delivering phone-based consulting support and education in imaging, audio, and motion video. Progent's consultants can provide assistance in a variety of Mac creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with special projects like scanning or digitizing audio/video or setting up an audio/video production studio.
Online Network and Server Monitoring Support
Progent offers companies in Boston, or anywhere in the state of Massachusetts, remote computer system monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to accommodate your business so your computer maintenance is proactive and automated. By exposing emerging issues before they grow into full-scale emergencies, system monitoring can minimize disruptive and expensive service failures. Progent can also provide help with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or systems that incorporate a mix of operating systems.
To contact Progent about urgent online assistance with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or refer to Contact Progent.
Boston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boston Metro Area.
Progent locations in Boston Metro Area