UNIX, Linux, Solaris, and Apple Mac OS X Phone-based Technical Support for

For small and midsize companies located in Boston Massachusetts, Progent offers technical support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX and Microsoft platforms. Progent has delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's client recommendations). Progent also offers the expertise of CCIE-qualified network specialists for challenging infrastructure issues, plus the services of CISSP and CISM-accredited security engineers to help with high-level security design and disaster recovery preparedness.

Progent's online technical support services offer exceptional value due to the fact that they are equipped with the real-world background and the sophisticated technology to resolve the majority of network issues quickly. This lowers direct costs since service calls accumulate fewer chargeable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your location. Your organization saves even more with incidental expenses by minimizing or eliminating system outages and related costs resulting from business disruption, disgruntled clients, unproductive workers, and de-focused executives.

Progent's pricing model for remote help is designed to maximize the impact of your network support investment. Progent bills by the minute for telephone-based assistance, so you owe just for the services that you actually get. In contrast to many online support firms, Progent imposes no service activation fee or minimum payments. Progent's per-minute granularity and simple policy for billing eliminate situations where quick repairs manage to end up as large tabs. Progent's penchant for dealing with problems efficiently results in your company spending less cash.

Progent's Remote Service Tools
Over the years, Progent has fine tuned a set of customized technologies and proven processes which ensure the highest level of effectiveness for online technical support and repair for small business IT networks. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN connectivity allows the experts of Progent's remote service group to interface to your system remotely without violating network security.

Progent's advanced customer support database system stores thorough histories describing all service that Progent's clients have received. Progent's staff service personnel have the benefit of the history of services rendered to every client by any Progent consultant. This database of issues and solutions is stored as a conveniently searchable support knowledge base that allows Progent's online support experts to communicate their experiences with the whole team to ensure that the value of Progent's support services improves daily. Progent's advanced accreditations and close relationships with major technology companies such as Cisco and Microsoft make available other vast technical support knowledge bases and permit quick response from manufacturers' in-house product engineers so Progent's online consulting specialists are able to arrive at the best resolutions in the least time.

Initiate Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Assistance from Progent
To get started with Progent's phone services in Boston Massachusetts or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Urgent Support.

Phone-based Technical Services Provided by Progent
Progent's phone-based support experts possess certified skills in a comprehensive set of technologies. This broad scope of IT skills permits Progent's engineers to tackle almost any crisis that may crop up in a small or midsize business information system. Certificates awarded to Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, CCVP, and Design Associate.

To help companies with mixed-platform environments, Progent also offers the skills of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Phone-based support Offered by Progent to clients in Boston include:

• UNIX/Linux, Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux, Solaris, and macOS and OS X online support services address a broad range of information technology such as system architecture, messaging systems, network and process security, UNIX and Windows coexistence, VMware products for server consolidation and easy administration, and migration from legacy systems to the latest Microsoft Windows or Linux-based environments. Progent's team-based methodology for solving technical problems promotes quick escalation, if necessary, to consultants with task-relevant expertise to handle challenging scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts service expense.

  Progent's UNIX/Linux support engineers can provide urgent phone-based help for resolving problems within UNIX/Linux networks based on leading derivatives of UNIX such as:

  • macOS and OS X
  • Solaris
  • IBM AIX Open UNIX
  • HP-UX
  • BSD
  • SCO UNIX
  • SGI/Irix
  Major Linux platforms for which Progent can provide expert support include:
  • RedHat
  • SUSE Linux
  • Debian-GNU
  • Slackware Linux

• Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for networking engineers, and certifies a consultant's technical knowledge at the expert level. Cisco CCIEs can resolve the most intractable challenges occurring in network infrastructure design, deployment, administration, security, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house support staff in analyzing anomalies with Cisco IOS network management utilities and coming up with workarounds or identifying program patches. CCIEs provide exceptional value since their depth of experience enables them to fix even the most intractable problems rapidly. In many cases, less seasoned service providers can wrestle for hours or days with the same problems that a Cisco-qualified CCIE can dispose of in minutes. Few consulting firms make Cisco CCIEs accessible to support small and mid-size businesses. Progent offers fast telephone access to a CCIE so your company can get timely help for serious network infrastructure issues that are impacting business productivity but are outside the scope of your regular network service personnel. Progent's Cisco CCIE consultants can interface to your environment via advanced remote support technology in order to perform quick, secure, and economical analysis and remediation. Progent's CCIEs can provide expertise in the complete line of Cisco's popular selection of networking products including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network (VPN) products.

• Authorized Microsoft Windows Experts
  Progent's Microsoft-premier remote support professionals can provide computer system problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can help your company with a broad range of platform support including Microsoft Windows Server 2022 planning and migration support, Microsoft Windows Server 2019 consulting, Microsoft Windows Server 2016 migration support and hybrid cloud consulting, Windows Server 2012 R2 migration expertise, Windows Server 2008 migration (help, assistance, MS Exchange 2019 Server planning and configuration, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 consulting, Exchange Server 2010 maintenance, SharePoint 2016 migration and hybrid deployment expertise, SharePoint 2019 planning and configuration, Microsoft Teams expertise, Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration and Microsoft Communications Server troubleshooting, Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and SQL Server 2014 consulting, Systems Center Operations Manager network monitoring, Project Server and Server Online training, Small Business Server 2011 support, and Windows Essentials cloud integration.

  Progent in addition offers a full array of remote PC desktop services including Windows 11 migration help and designing and deploying Microsoft 365 cloud environments for Windows workstations.

• CISM and CISSP Certified System Security Consultants
  Progent's certified CISSP, ISSAP, and CISM security consultants offer a variety of system protection solutions that can strengthen the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or help you to clean up quickly after a damaging penetration. Security services offered by Progent include: in depth network security audits utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast recuperation from virus and worm attacks; configuring firewalls; building secure architectures for remote and mobile communication; protecting your email infrastructure against viruses, spam and directory harvest attacks; and establishing round-the-clock network monitoring.

• Hybrid Cloud Solutions
  Progent offers expert remote consulting support to help businesses of any size integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid topologies that utilize physical resources along with cloud services. To assist you to integrate public cloud services with networks, Progent can provide a variety of cloud integration support services such as Microsoft 365 integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration consulting. Progent has more than 20 years of experience providing high-level consulting support online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.

• Help Desk Support
  Progent's Help Desk Call Center support alternatives for small and midsize businesses with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk services are ideal for smaller companies who lack the money or time to support an in-house Help Desk Call Center but who require fast communication with a reliable Call Center with proficient phone assistance plus the technical depth to escalate the most challenging trouble tickets to advanced engineers.

  Progent's Help Desk Co-management services allow your business to share the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution based on the leading PSA tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.

  Progent's Help Desk Call Center consulting support can support you in creating an effective new Help Desk or revamping your established organization, identifying or customizing Call Center software products to meet the special needs of your business, or adding temporary phone support staff to reinforce your internal Help Desk team to handle high-demand scenarios such as software transitions, major upgrades, or rolling out brand new business software.

  Progent's Help Desk Call Center team of veteran network professionals offers your clients in Boston Massachusetts fast assistance from an effective technical support group with extensive experience offering phone support and online diagnostics for IT systems based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Call Center perception as a crucial driver of company productivity, and Progent's goal is to resolve rather than just track network problems.

• Business Applications Services: Training, Custom Programming, and Troubleshooting
  Progent's Applications Experts Team can supply phone-based professional consulting support and training in specific application fields including ERP, MRP, customizing accounting packages, and CRM. Progent also can deliver expertise, custom programming, and training for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, MS Word, and Excel. For more information concerning Progent's consulting, custom development, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.

  Progent's Apple Mac professionals can promote the imaginative components of Mac environments by offering remote consulting support and training in graphics, sound, and video. Progent's consultants can provide assistance in a range of Macintosh applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with common procedures such as scanning or digitizing audio or video or putting together an audio/video production lab.

  Online Network and Server Monitoring Support
  Progent offers companies in Boston Massachusetts online computer system monitoring support based on Microsoft System Center Operations Manager network monitoring, customized by Progent to fit your environment so your computer maintenance is proactive and automated. By exposing potential issues before they expand into crashes, proactive monitoring can minimize stressful and costly service failures. Progent can also deploy system monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or environments powered by a combination of OS platforms.

New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.