For small and midsize companies located in Boston Massachusetts, Progent offers support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX and Microsoft Windows platforms. Progent has provided online support to companies in every state in the U.S. (See Progent's customer testimonials). In addition, Progent can furnish the consultation CCIE-qualified engineers for challenging connectivity issues, plus the services of CISA and CISSP-certified security engineers to help with high-level security design and disaster recovery planning.
Progent's online support engineers offer exceptional value because they have the real-world experience and the sophisticated technology to solve the majority of information system problems rapidly. Efficient support lowers immediate expenses because solutions take up fewer billable minutes. Remote help also eliminates the expense of dispatching a consultant to your office. Your company benefits even more with indirect expenses by reducing or eliminating system downtime and related costs due to business disruption, upset clients, unproductive workers, and de-focused executives.
Progent's pricing model for remote help is structured to maximize the impact of your IT service investment. Progent bills per minute for phone assistance, so you are charged only for the services that you receive. Unlike typical remote service organizations, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute billing unit and simple model for billing save you from situations where fast solutions manage to end up as large tabs. Progent's penchant for dealing with problems quickly results in your company saving cash.
Progent's Online Service Tools
Over time, Progent has developed an array of optimized tools and field-tested methodologies that promote the maximum level of effectiveness for remote consulting and repair for small and midsize company information systems. Progent provides safe Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN access permits the consultants of Progent's online support team to communicate with your network remotely without breaching corporate security.
Progent's proprietary service database system stores extensive documentation describing all service that Progent's clients have received. Progent's staff engineers have the benefit of the specifics of assistance delivered to each Progent customer by any Progent engineer. This archive of issues and solutions is structured as a readily searchable support knowledge base that enables Progent's remote support experts to share their knowledge with the whole team to ensure that the value of Progent's support grows daily. Progent's advanced certifications and working associations with important technology companies including Cisco and Microsoft make available additional vast support knowledge bases and permit fast access to manufacturers' internal engineering staff so Progent's online service specialists are able to come up with the best resolutions quickly.
Get Remote UNIX/Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To access Progent's phone support in Boston Massachusetts or to find out more about Progent's online support options, contact Progent at
Phone-based Technical Support Services Offered Progent
Progent's online consulting professionals have advanced credentials in an extensive array of products and technologies. This wide range of capability permits Progent's consultants to handle practically any problem that may crop up in a small company information system. Credentials held by Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to businesses with multi-OS environments, Progent also offers the services of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional engineers.
Online technical services Offered by Progent to clients in Boston include:
Progent's UNIX and Linux support engineers can offer urgent online assistance for analyzing anomalies affecting UNIX/Linux networks based on leading versions of UNIX such as:
Progent in addition offers a full range of online PC desktop services including Windows 7 migration support, preparing for to 64-bit desktop applications, configuring Office 2010, and streamlining Business Desktop Deployment.
Progent’s Help Desk sharing services make it possible for your business to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of certified desktop support engineers and subject matter experts. Progent’s Co-managed Help Desk service is an advanced service desk solution built around the leading professional services automation platform for managing service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk consulting expertise can support you in establishing an effective new Help Desk Call Center or revamping your established organization, selecting or enhancing Call Center software to meet the particular needs of your business, or providing temporary online personnel to reinforce your in-house Call Center group to handle demanding situations such as software transitions, mass updates, or rolling out brand new applications.
Progent's Call Center staff of veteran information technology consultants provides your computer users in Boston Massachusetts rapid communication with an effective network service resource with extensive background providing telephone-based consulting and online repair service for computer environments powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk Call Center recognition as a solid driver of business success, and Progent's target is to resolve rather than just track IT issues.
Progent's Apple Mac consultants can promote the artistic facets of Macintosh environments by providing remote consulting support and training in imaging, audio, and motion video. Progent's support professionals offer assistance in a large selection of Apple Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with common projects like capturing or digitizing audio/video or establishing an audio/video production facility.
Remote Network and Server Monitoring Support
Progent offers companies in Boston Massachusetts remote network and server monitoring services centered around Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to accommodate your environment so that your network support is proactive and automated. By spotting looming problems before they expand into downtime, automated monitoring can avoid disruptive and expensive service crises. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or networks that support a combination of OS platforms.
New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.
City | Address | Phone | Link |
Boston | 201 Washington Street Boston, MA 02108 United States |
(857) 770-0339 | Boston Network Support Services |
Lawrence | 280 Merrimack St, Ste 315 - Fl 3 Lawrence, MA 01843 United States |
(978) 989-6597 | Lawrence Network Support Services |
Manchester | 1087 Elm Street, Suite 201 Manchester, NH 03101 United States |
(603) 463-0063 | Manchester Network Support Services |
Providence | 166 Valley Street Providence, RI 02909 United States |
(401) 354-1881 | Providence Network Support Services |
Waltham | 303 Wyman Street Waltham, MA 02451 United States |
(617) 581-0770 | Waltham Network Support Services |