For small and midsize companies in Boston or anywhere in Massachusetts, Progent offers support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Windows technology. Progent has provided remote support to businesses in all 50 states in the United States. (Refer to Progent's client recommendations). Progent also offers the consultation Cisco CCIE network specialists for complex connectivity issues, as well as the assistance of CISA and CISSP-accredited security consultants to handle advanced security architecture and disaster recovery planning.
Progent's online technical support services represent exceptional leverage due to the fact that they are equipped with the practical background and the sophisticated technology to resolve the majority of network problems quickly. Efficient support lowers direct expenses because solutions accumulate a smaller number of billable consulting minutes. Remote help also avoids the expense of sending a consultant to your site. Your organization saves even more with indirect expenses by minimizing or avoiding network downtime and associated costs stemming from business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives.
Progent's billing policy for remote help is structured to maximize the impact of your network support dollar. Progent bills per minute for telephone-based assistance, so you are charged just for the support that you actually get. In contrast to many online service companies, Progent asks for no service activation charge or minimum payments. Progent's per-minute granularity and simple model for billing avoid scenarios where speedy. minor fixes somehow turn into large tabs. Progent's penchant for dealing with problems efficiently translates into your business conserving cash.
Progent's Remote Service Technologies
Through years of experience, Progent has fine tuned a set of optimized tools and field-tested methodologies that allow the highest level of efficiency for remote help and troubleshooting for small and midsize company IT networks. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN access allows the staff of Progent's remote service group to communicate with your company's computer system remotely without violating corporate security.
Progent's advanced technical support reporting system maintains extensive documentation describing all service that Progent's customers have received. Progent's team engineers have the benefit of the specifics of support provided to every client by every Progent consultant. This archive of trouble tickets and repairs is stored as a conveniently retrievable internal knowledge base that enables Progent's online technical experts to communicate their experiences with the whole team to ensure that the value of Progent's support improves over time. Progent's high-level certifications and working associations with major technology companies such as Cisco and Microsoft permit access to other extensive technical support knowledge bases and permit fast access to manufacturers' in-house product engineers with the result that Progent's remote consulting specialists are able to determine optimal resolutions promptly.
Get Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's remote support in Boston or anywhere in Massachusetts or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for IT support, visit Immediate Urgent Support.
Phone-based Technical Services Provided by Progent
Progent's phone-based technical service engineers have certified skills in an extensive array of technologies. This wide range of capability enables Progent's engineers to manage practically any crisis that may take place in a small company network. Certifications held by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional, and Design Professional.
To help companies with mixed-operating system networks, Progent also offers the services of engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP network security specialists, and CISSP-ISSAP consultants.
Online technical support services Offered by Progent to customers in Boston and throughout the state of Massachusetts include:
Special Consulting Programs Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services cover a broad spectrum of information technology such as network infrastructure, email systems, network and process security, UNIX/Linux and Windows coexistence, virtual server technologies for server economization and simplified administration, and transitioning from legacy systems to the latest Windows or Linux-powered environments. Progent's group-based methodology for resolving network issues promotes quick escalation, when required, to consultants with task-relevant experience to tackle challenging scenarios. This expedites repair of critical problems, minimizes network downtime, and lowers support costs.
Progent's UNIX and Linux support engineers can provide emergency remote assistance for diagnosing anomalies affecting UNIX, Linux, or Solaris networks powered by popular variants of UNIX including:
Important Linux versions for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX OS
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for networking engineers, and validates an individual's technical knowledge at the expert level. CCIEs know how to deal with the most difficult challenges surrounding network design, integration, management, protection, and problem solving. CCIEs operate with the highest priority with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network management tools and developing alternate approaches or identifying program updates. CCIEs are an excellent value because their depth of expertise enables them to find solutions for the most difficult problems quickly. In many instances, less experienced service providers can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes.
Few support firms make Cisco CCIEs accessible to assist small and mid-size companies. Progent offers quick phone contact with a Cisco authorized CCIE so you can receive urgent support for severe network infrastructure issues that are impacting worker productivity but are outside the comfort zone of your local IT service providers. Progent's Cisco CCIE support experts can interface to your network using sophisticated remote support tools in order to provide efficient, secure, and affordable diagnosis and remediation.
Progent's CCIEs offer expertise in all of Cisco's industry-leading family of networking products such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure high-speed and IS routers, Aironet wireless access points, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network (VPN) technology.
Certified Windows Support
Progent's Microsoft-expert online support professionals offer computer repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your business the assistance of consulting professionals who can help your company with a wide range of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2013 development,
Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad array of remote desktop support and troubleshooting services such as Microsoft Windows 7 migration, upgrading to 64-bit desktop applications, integrating Office 2010, and automating desktop configuration.
CISM and CISSP Premier System Security Consultants
Progent's accredited CISM and CISSP network security engineers offer a range of system protection solutions that can bolster the defenses of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against attacks or assist your business to clean up quickly after a serious breach. Security solutions offered by Progent cover in depth network security analysis using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; quick recovery from malicious attacks; integrating firewalls; designing secure mechanisms for off-site and mobile connectivity; protecting your messaging infrastructure from viruses, spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online consulting support to help companies of any size integrate their information networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid environments that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid architectures that combine physical resources along with cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering high-level consulting services online, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent can provide the services of world-class online consulting professionals for special IT projects that small companies frequently request. Progent's charges for ongoing consulting tasks are determined according to the qualifications of the engineers assigned. Progent's experience with these special fields of computer technology enables clients to execute major initiatives economically and on time. Progent's project-based online engineering solutions include:
How Your Boston Company Can Contact Progent's Online Service Experts
Call Center Services
Progent's Help Desk Call Center service options for small and midsize businesses with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Help Desk outsourcing support services are a convenient solution for small organizations who lack the resources to create an in-house Help Desk but who require quick response from an efficient Call Center with professional phone assistance as well as the technical depth to escalate the most challenging problems to advanced consultants.
Progentís Virtual Call Center is designed for larger companies and operates as a transparent addition to your current Call Center resources. Progent's Virtual Help Desk can operate as an escalation resource to resolve complex network problems, or be ready in overflow situations when your other support engineers are swamped.
Progent's Help Desk consulting expertise can support you in creating an efficient new Call Center or revamping your established organization, identifying or customizing Call Center software products to address the unique demands of your corporation, or providing temporary phone support personnel to work with your internal Help Desk team to deal with unusually busy scenarios such as software transitions, mass upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center staff of experienced network professionals offers your clients in Boston or anywhere in the state of Massachusetts fast communication with an efficient technical support resource with substantial experience offering telephone-based help and online diagnostics for IT systems that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk Call Center the reputation as a major contributor to company performance, and Progent's aim is to resolve and not merely record technical problems.
Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Consulting Team offers phone-based and in-depth consulting support and education in key application fields including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, programming, and training for familiar Microsoft applications including Microsoft CRM, Office Project, MS Office Word, and Microsoft Excel. To find out additional information on Progent's expertise, custom development, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Mac consultants can support the imaginative elements of Apple Mac systems by offering phone-based consulting support and education in imaging, audio, and video. Progent's consultants offer expertise in a range of Macintosh applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with special projects like capturing or digitizing audio/video or setting up an audio/video production lab.
Online Network and Server Monitoring Services
Progent offers companies in Boston, or anywhere in the state of Massachusetts, online network monitoring services based on MS System Center Operations Manager network monitoring, customized by Progent to suit your business so your IT maintenance is proactive rather than reactive. By spotting possible issues before they result in full-scale emergencies, system monitoring can minimize disruptive and expensive information system failures. Progent can also assist with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or environments that incorporate a combination of OS platforms.
To get in touch with Progent about urgent online support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or visit Contact Progent.
Boston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boston Metro Area.
Progent locations in the Boston Metro Area