Immediate Phone Help for Boston Massachusetts UNIX, Linux, or Solaris NetworksFor small companies in Boston Massachusetts, Progent provides support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX and Microsoft technology. Progent has delivered online support to businesses in every state in the United States. (See Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE network specialists for complex infrastructure problems, plus the assistance of CISSP and CISM-accredited security engineers to help with advanced security design and disaster recovery preparedness.

Progent's online technical support engineers represent excellent leverage due to the fact that they are equipped with the real-world experience and the sophisticated tools to solve the majority of information system issues quickly. This lowers direct costs because service calls accumulate a smaller number of billable consulting minutes. Remote support also eliminates the expense of sending an engineer to your office. Your company saves additionally with incidental expenses by minimizing or eliminating network outages and related costs due to business disruption, upset customers and vendors, unproductive workers, and distracted management.

Progent's pricing model for online support is designed to maximize the impact of your IT service investment. Progent bills by the minute for phone assistance, so you are billed just for the services that you receive. Unlike many online service firms, Progent asks for no service activation surcharge or minimum payments. Progent's one-minute billing unit and clean model for pricing eliminate situations where speedy. minor solutions manage to turn into big invoices. Progent's penchant for dealing with technical issues efficiently translates into your company saving money.

Progent's Online Technical Support Technologies
Over the years, Progent has refined an array of customized tools and field-proven methodologies which ensure the maximum degree of effectiveness for remote consulting and troubleshooting for small and midsize company computer systems. Progent provides safe VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN access permits the engineers of Progent's online support team to connect to your company's system remotely without compromising network security.

Progent's highly evolved technical support database application stores thorough records of the service that Progent's clients have been provided. Progent's authorized service personnel have access to the records of assistance provided to every client by every consultant. This database of trouble tickets and resolutions is organized as a conveniently searchable internal database that permits Progent's remote technical engineers to share their knowledge company-wide to ensure that the effectiveness of Progent's support improves over time. Progent's advanced accreditations and close associations with major industry leaders such as Cisco and Microsoft permit access to additional extensive support databases and allow fast access to vendors' internal engineering staff with the result that Progent's remote consulting experts are able to come up with optimal resolutions promptly.

Start Receiving Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's phone services in Boston Massachusetts or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for network help, visit Immediate Emergency Support.

Online Technical Support Services Provided by Progent
Progent's phone-based consulting professionals possess credentials in an extensive array of technologies. This wide range of capability allows Progent's engineers to tackle almost any emergency likely to occur in a small company information system. Certificates held by Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional, and Design Professional.

To provide assistance to companies with mixed-platform environments, Progent also provides the skills of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.

Online technical services Offered by Progent to small businesses in Boston include:

  • UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote support services cover a wide range of computer technology such as network architecture, messaging solutions, network and operational security, UNIX and Microsoft Windows integration, VMware technologies for server hardware consolidation and simplified administration, and transitioning from legacy systems to current Windows or Linux-based environments. Progent's team-oriented methodology for solving technical issues enables fast escalation, if necessary, to consultants with task-relevant experience to tackle complex scenarios. This expedites repair of urgent problems, minimizes network downtime, and cuts support expense.

    Progent's UNIX and Linux consultants can provide urgent remote help for resolving anomalies within UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as:

    • macOS and OS X
    • Solaris
    • IBM AIX Open UNIX
    • HP-UX (Hewlett Packard UNIX)
    • BSD
    • SCO UNIX
    • SGI/Irix
    Important Linux variants for which Progent offers expert support include:
    • RedHat
    • SUSE
    • Debian GNU/Linux
    • Slackware

  • Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
    Cisco Consultants for Boston MassachusettsThe Cisco CCIE certification is the premier accreditation for network infrastructure consultants, and certifies a consultant's networking knowledge at the master level. Cisco CCIEs can resolve the most complex problems occurring in network design, integration, management, protection, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's internal support staff in analyzing anomalies with IOS network management utilities and developing alternate approaches or locating software updates. Cisco CCIEs represent an excellent cost-effectiveness since their broad expertise allows them to solve even the most intractable problems rapidly. In common cases, less experienced engineers can struggle for hours or even days with identical tasks that a Cisco CCIE can resolve in a few minutes. Few support firms make CCIEs accessible to assist small and mid-size companies. Progent can provide quick telephone contact with a Cisco-qualified CCIE so your company can get immediate support for complex network issues that are lowering worker productivity but are not within the scope of your local computer maintenance providers. Progent's Cisco CCIE support experts can tie into your environment using sophisticated remote troubleshooting technology to provide efficient, secure, and affordable diagnosis and repair. Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's top-selling family of connectivity products including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as VPN technology.

  • Certified Microsoft Windows Support
    Microsoft Windows Experts for Boston MassachusettsProgent's Microsoft-expert online support engineers offer computer system troubleshooting and consulting support for all Microsoft server products. Progent is a Microsoft Partner and can provide your organization the assistance of support professionals who can assist your company with a wide variety of technology support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange 2019 Server deployment, Microsoft Exchange 2016 migration, Exchange 2013 configuration, Microsoft Exchange Server 2010 monitoring and support, SharePoint 2016 migration consulting, SharePoint Server 2019 design and deployment, Microsoft Teams integration, Microsoft Skype for Business Server migration consulting, Lync Server management and Microsoft Office Communications Server troubleshooting, Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting, Systems Center Operations Manager system monitoring and reporting, Project Server planning, Small Business Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition offers a wide range of remote PC desktop services such as Microsoft Windows 7 migration, preparing for to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining workstation deployment.

  • CISM and CISSP Premier Network Security Engineers
    CISSP Premier Network Security Professionals for Boston MassachusettsProgent's certified CISSP, ISSAP, and CISM security consultants can provide a range of system protection services to enhance the defenses of your UNIX/Linux, Solaris, Mac or Windows environment against internal or external threats or help your business to recuperate quickly after a serious breach. Security services offered by Progent cover comprehensive security audits using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; quick recuperation from virus and worm attacks; integrating firewalls; establishing secure mechanisms for remote and mobile access; guarding your messaging system against spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced remote support services to help businesses of any size connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid network models that combine physical IT assets along with public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud migration services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration expertise. Progent has over 20 years of background providing advanced consulting expertise online, and Progent can help you complete your cloud integration projects quickly and within your budget.
Additional Consulting Programs Available from Progent
Progent offers the services of world-class online consulting professionals for contract projects that small companies frequently request. Billing charges for longer-term consulting projects are determined based on the level of expertise of the engineers required. Progent's background in these special fields of information technology enables clients to complete critical projects economically and on schedule. Progent's special online engineering services include:
  • Help Desk Expertise
    Progent's Call Center programs for small businesses with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Standard Call Center support services are designed for small organizations who lack the money or time to assemble and manage an internal Help Desk but who need quick response from a reliable Help Desk Call Center with proficient telephone assistance as well as the technical depth to escalate the most challenging trouble tickets to high-level engineers.

    Progent's Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk services transparently between your IT staff and Progent's large roster of certified desktop support engineers and subject matter experts. Progent's shared Help Desk service is a collaborative service desk solution built around the leading PSA platform for handling end-user service requests, ticketing, responsibility, status tracking, and reporting.

    Progent's Call Center consulting support can guide you in establishing an effective new Help Desk Call Center or revamping your existing organization, identifying or customizing Call Center application software to address the unique demands of your corporation, or adding occasional online staff to supplement your existing Call Center team during unusually busy events such as software transitions, major updates, or rolling out brand new business software.

    Progent's Call Center team of experienced network experts offers your computer users in Boston Massachusetts rapid communication with a reliable network service resource with substantial background delivering telephone-based help and remote troubleshooting for networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk Call Center recognition as a crucial contributor to business efficiency, and Progent's goal is to resolve rather than simply track technical problems.

  • Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Consulting Group can supply phone-based advanced consulting support and education in specific business application fields including ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and training for familiar Microsoft business applications including Microsoft CRM, Office Project, Microsoft Word, and Microsoft Office Excel. To read more information concerning Progent's consulting, custom programming, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.

    Progent's Apple Mac professionals can promote the artistic components of Macintosh environments by providing phone-based consulting support and education in graphics, audio, and motion video. Progent's consultants can provide help in a range of Macintosh creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with special procedures such as scanning or digitizing audio or video or putting together an audio/video production facility.

    Remote Network Monitoring Services
    Progent can provide businesses in Boston Massachusetts online network and server monitoring support based on Microsoft Operations Manager network monitoring and reporting, adapted by Progent to fit your environment so that your network support is proactive and automated. By detecting looming problems before they grow into full-scale emergencies, automated monitoring can ward off stressful and costly network failures. Progent can also utilize network monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or environments based on a combination of platforms.

How Your Boston Massachusetts Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent online help with UNIX, Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent.

New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.

Onsite IT Consulting
Progent locations in New England

City Address Phone Link
Boston 201 Washington Street
Boston, MA 02108
United States
(857) 770-0339 Boston Network Support Services
Lawrence 280 Merrimack St, Ste 315 - Fl 3
Lawrence, MA 01843
United States
(978) 989-6597 Lawrence Network Support Services
Manchester 1087 Elm Street, Suite 201
Manchester, NH 03101
United States
(603) 463-0063 Manchester Network Support Services
Providence 166 Valley Street
Providence, RI 02909
United States
(401) 354-1881 Providence Network Support Services
Waltham 303 Wyman Street
Waltham, MA 02451
United States
(617) 581-0770 Waltham Network Support Services

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