UNIX, Linux, Solaris, and Apple Mac OS X Remote Emergency Help for

For small and midsize businesses in Boston Massachusetts, Progent provides support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX and Microsoft technology. Progent has delivered remote support to businesses in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for complex infrastructure problems, as well as the services of CISSP-accredited security engineers to handle advanced security design and disaster recovery planning.

Progent's remote support engineers represent excellent leverage because they are equipped with the practical background and the advanced tools to solve most information system problems rapidly. This lowers immediate costs because service calls require fewer billable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your location. Your organization saves additionally in incidental costs by reducing or avoiding system downtime and related losses stemming from business discontinuity, disgruntled clients, unproductive employees, and distracted executives.

Progent's billing model for remote help is structured to get the most out of your IT service investment. Progent charges per minute for phone consulting, so you are charged just for the services that you receive. In contrast to typical remote support firms, Progent requires no initialization charge or minimum job duration. Progent's one-minute granularity and simple model for billing prevent situations where fast repairs somehow turn into large invoices. Progent's skill at solving problems quickly results in your business spending less cash.

Progent's Online Technical Support Technologies
Over time, Progent has fine tuned a set of customized technologies and field-tested processes that allow the highest degree of effectiveness for online engineering help and troubleshooting for small and midsize company information networks. Progent provides safe Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN connectivity allows the consultants of Progent's online support team to communicate with your computer system remotely without compromising system security.

Progent's powerful service database application stores extensive histories of the service that Progent's customers have been provided. Progent's team service personnel have access to the specifics of services rendered to every customer by every engineer. This history of anomalies and repairs is organized as a readily retrievable proprietary database that allows Progent's remote technical professionals to share their experiences company-wide to ensure that the efficiency of Progent's support services improves daily. Progent's advanced accreditations and close associations with key vendors such as Cisco and Microsoft make available additional extensive support knowledge bases and permit quick access to vendors' internal support staff with the result that Progent's remote service experts are able to arrive at the most efficient resolutions promptly.

Get Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To access Progent's remote support in Boston Massachusetts or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for network help, visit Immediate Urgent Support.

Remote Technical Services Offered Progent
Progent's online technical support professionals possess certified skills in an extensive array of products and technologies. This broad range of IT skills permits Progent's engineers to manage almost any problem likely to crop up in a small or midsize business information system. Certificates held by Progent support experts in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional, CCVP, and Design Professional.

To support companies with mixed-platform networks, Progent also provides the support of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.

Remote support provided by Progent to clients in Boston include:

• UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote consulting services cover a wide spectrum of information technology such as system architecture, email systems, network and process security, UNIX/Linux and Windows integration, virtual server products for server consolidation and simplified administration, and migration from older systems to current Microsoft Windows or Linux solutions. Progent's group-based methodology for resolving network problems enables quick escalation, if necessary, to engineers with task-relevant expertise to handle challenging situations. This expedites repair of urgent problems, minimizes network downtime, and lowers service expense.

  Progent's UNIX/Linux support engineers can provide emergency phone-based assistance for diagnosing anomalies within UNIX/Linux networks based on leading variants of UNIX such as:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX Operating System
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO UNIX
  • SGI/Irix
  Major Linux platforms for which Progent offers expert support include:
  • RedHat
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware

• Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
  The Cisco CCIE credential is the top recognition for network infrastructure consultants, and validates a person's technical skills at the expert level. Cisco qualified CCIEs can handle the most intractable problems associated with network design, integration, administration, protection, and repair. Cisco CCIEs work closely with Cisco's in-house engineers in analyzing problems with Cisco IOS Software network administration utilities and developing workarounds or locating software updates. Cisco CCIEs provide exceptional cost-effectiveness because their broad experience permits them to resolve the most intractable problems quickly. In many instances, less seasoned engineers can wrestle for hours or days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes. Few support providers make Cisco CCIEs available to assist small and medium sized companies. Progent offers fast phone access to a Cisco-qualified CCIE so you can get immediate help for complex network problems that are hurting business efficiency but are outside the scope of your regular computer service personnel. Progent's Cisco CCIE engineers can tie into your network via state-of-the-art remote support technology in order to provide fast, safe, and affordable diagnosis and remediation. Progent's CCIEs can provide consulting for the entire range of Cisco's industry-leading family of networking products including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) solutions.

• Authorized Microsoft Windows Expertise
  Progent's Microsoft-expert online service engineers can provide computer repair and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can help your company with a broad variety of technology support including Microsoft Windows Server 2022 solution design and migration support, Microsoft Windows Server 2019 expertise, Windows Server 2016 migration and cloud integration solutions, Windows Server 2012 R2 migration expertise, Windows Server 2008 upgrade (help, assistance, Microsoft Exchange 2019 deployment, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting, Microsoft Exchange 2010 maintenance, SharePoint 2016 migration expertise, SharePoint 2019 design and integration, Microsoft Teams configuration help, Skype for Business Server planning and deployment support, Lync Server integration and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG management and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager resource monitoring, Project Server and Server Online training, Small Business Server consulting, and Windows 2012 R2 Essentials cloud integration.

  Progent also offers a wide array of remote PC desktop support including Microsoft Windows 11 integration and planning and deploying Microsoft 365 cloud environments for Windows workstations.

• CISSP, ISSAP, and CISM Certified Network Security Consultants
  Progent's qualified CISM and CISSP security consultants can provide a variety of system protection services to strengthen the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against internal or external threats or help your company to recuperate rapidly after a damaging penetration. Security support services available from Progent cover in depth network security evaluation utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Nikto; fast recovery from malicious assaults; integrating firewalls; establishing safe techniques for remote and mobile access; guarding your messaging system against viruses, spam and directory harvest attacks; and establishing round-the-clock network monitoring.

• Hybrid Cloud Integration
  Progent can provide advanced online support to help businesses of all sizes integrate their information networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that seamlessly combine on-premises IT assets as well as cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud migration support services such as Microsoft 365 integration with on-premises Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration consulting. Progent has more than two decades of experience delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.

• Help Desk Call Center Support
  Progent's Call Center support alternatives for small and midsize organizations with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Call Center services are well suited for small businesses who lack the resources to assemble and manage an internal Call Center but who require fast response from a dependable Help Desk Call Center with professional phone assistance plus the in-depth expertise to escalate the most challenging trouble tickets to high-level consultants.

  Progent's Help Desk sharing services allow your business to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution based on the top professional services automation tool for managing service requests, ticket lifecycle, ownership, status tracking, and metrics.

  Progent's Help Desk consulting support can assist you in creating an efficient new Call Center or improving your current one, evaluating or customizing Call Center application software to address the special needs of your company, or providing occasional phone support personnel to work with your in-house Help Desk resources during unusually busy scenarios like software transitions, major updates, or rolling out new business software.

  Progent's Call Center staff of veteran information technology professionals offers your computer users in Boston Massachusetts quick contact with an effective network service resource with years of background providing phone help and remote troubleshooting for networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk Call Center the reputation as a major contributor to business success, and Progent's target is to fix and not just track technical issues.

• Applications Support: Training, Programming, and Problem Solving
  Progent's Applications Experts Group can supply phone-based advanced engineering expertise and education in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver expertise, custom development, and training for Microsoft applications such as Microsoft CRM, MS Project, Microsoft Word, and Excel. For more concerning Progent's consulting, programming, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.

  Progent's Apple Mac experts can promote the creative elements of Mac systems by delivering phone-based help services and education in imaging, sound, and video. Progent's consultants can provide expertise in a large selection of Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with special jobs such as scanning or digitizing audio or video or configuring an audio/video production facility.

  Remote Network Monitoring Services
  Progent offers businesses in Boston Massachusetts online network monitoring support based on Microsoft System Center Operations Manager network monitoring, adapted by Progent for your business so that your network support is proactive rather than reactive. By spotting possible trouble spots before they cause network outages, remote monitoring can avoid disruptive and expensive service breakdowns. Progent can also provide help with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or networks that support a mix of OS platforms.

New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.