UNIX and Linux Remote Support Services for

For small and midsize companies in Boston Massachusetts, Progent provides support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft technology. Progent has delivered remote troubleshooting to businesses in all 50 states in the U.S. (See Progent's customer testimonials). Progent also offers the consultation Cisco CCIE-certified engineers for complex connectivity issues, as well as the services of CISA and CISM-accredited security engineers to help with high-level security design and business continuity planning.

Progent's remote support services offer exceptional value due to the fact that they have the real-world background and the advanced tools to solve most network issues rapidly. This lowers immediate expenses since service calls take up fewer billable minutes. Online support also eliminates the cost of sending an engineer to your site. Your organization saves even more with indirect costs by minimizing or eliminating system downtime and associated losses due to business discontinuity, disgruntled clients, idle employees, and distracted executives.

Progent's billing policy for remote help is structured to get the most out of your IT service investment. Progent bills by the minute for telephone-based consulting, so you are billed exclusively for the support that you receive. In contrast to typical remote service organizations, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute granularity and simple policy for billing do away with situations where speedy. minor repairs manage to turn into substantial tabs. Progent's penchant for dealing with problems quickly translates into your business conserving cash.

Progent's Remote Service Technologies
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and field-proven processes which permit the maximum degree of effectiveness for online technical support and troubleshooting for small and midsize company information networks. Progent offers secure VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN access enables the experts of Progent's remote service group to access your environment without breaching network security.

Progent's proprietary service database system stores thorough histories describing the support that Progent's customers have received. Progent's authorized service personnel have access to the details of support provided to each client by any Progent consultant. This history of anomalies and fixes is structured as a quickly searchable proprietary knowledge base that enables Progent's remote support professionals to share their knowledge company-wide to make sure that the value of Progent's support grows daily. Progent's high-level accreditations and close relationships with key technology companies such as Cisco and Microsoft make available additional massive technical databases and permit priority access to manufacturers' internal engineering staff with the result that Progent's remote consulting experts can find the best solutions promptly.

Start Receiving Remote UNIX, Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's phone services in Boston Massachusetts or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for network support, visit Immediate Emergency Support.

Online Support Services Available from Progent
Progent's phone-based network support experts offer credentials in a comprehensive set of products and technologies. This wide range of technical skills permits Progent's consultants to resolve almost any emergency that may crop up in a small or midsize business network. Credentials awarded to Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional (CCVP), and Design Professional.

To support clients with mixed-OS networks, Progent also provides access to engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and CISSP-ISSAP consultants.

Remote services available from Progent to customers in Boston include:

• UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote consulting services address a wide array of information technology including network architecture, messaging systems, system and process security, UNIX and Microsoft Windows coexistence, VMware products for server hardware economization and easy management, and migration from older systems to current Microsoft Windows or Linux solutions. Progent's group-based methodology for solving network issues promotes fast escalation, if necessary, to consultants with appropriate experience to handle challenging situations. This accelerates repair of urgent problems, reduces lost productivity, and cuts support expense.

  Progent's UNIX/Linux consultants can offer urgent phone-based help for analyzing problems affecting UNIX, Linux, or Solaris networks powered by popular versions of UNIX such as:

  • macOS and OS X
  • Solaris
  • IBM AIX OS
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • Silicon Graphics IRIX (SGI/IRIX)
  Important Linux platforms for which Progent can provide expert support include:
  • RedHat Linux
  • SUSE
  • Debian GNU/Linux
  • Slackware

• Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
  The Cisco Certified Internetwork Expert certification is the top recognition for network consultants, and indicates a person's networking skills at the master level. Cisco qualified CCIEs can deal with even the most stubborn problems encountered in network design, installation, administration, protection, and repair. Cisco qualified CCIEs operate closely with Cisco's internal support staff in analyzing anomalies with IOS Software network management utilities and coming up with workarounds or locating program updates. Cisco CCIEs represent an exceptional cost-effectiveness since their broad experience enables them to resolve the most complex problems rapidly. In typical instances, less qualified engineers can wrestle for hours or even days with identical tasks that a CCIE can dispose of in minutes. Few consulting firms make Cisco-qualified CCIEs available to help small and mid-size companies. Progent offers fast telephone contact with a Cisco-qualified CCIE so your company can receive immediate support for serious network issues that are hurting worker productivity but are beyond the scope of your ordinary network service personnel. Progent's Cisco CCIE support experts can interface to your network by means of sophisticated on-line support technology to provide efficient, safe, and affordable diagnosis and remediation. Progent's CCIEs offer consulting for the complete line of Cisco's market leading selection of connectivity appliances including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected high-speed and IS routers, wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network solutions.

• Authorized Windows Experts
  Progent's Microsoft-premier remote support engineers can provide computer system problem solving and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting engineers who can help your company with a wide variety of platform support services such as Windows Server 2012 R2 integration, Windows Server 2008 installation, Microsoft Exchange Server 2019 integration, MS Exchange 2016 migration, Exchange Server 2013 integration, Exchange Server 2010 maintenance, SharePoint Server 2016 migration and hybrid integration consulting services, SharePoint 2019 planning and integration, Microsoft Teams planning and integration, Microsoft Skype for Business planning and deployment consulting, Lync Server management and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server training, SBS Server consulting, and Windows 2012 R2 Essentials cloud integration.

  Progent also can deliver a full array of online desktop services such as Windows 7 migration, moving to 64-bit desktop software, configuring Office 2010, and streamlining desktop configuration.

• CISM and CISSP Certified System Security Professionals
  Progent's qualified CISSP and ISSAP network security engineers offer a range of security solutions to strengthen the immunity of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against attacks or help you to recover quickly following a serious breach. Security consulting services offered by Progent cover comprehensive security analysis using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Netcat; quick recuperation from virus and worm attacks; integrating firewalls; designing safe mechanisms for remote and mobile communication; protecting your messaging infrastructure against viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.

• Hybrid Cloud Solutions
  Progent offers expert online consulting services to help companies of all sizes connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your IT team to plan and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid architectures that utilize on-premises IT assets as well as public clouds. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud migration support services such as Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of background providing high-level consulting services remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.

• Help Desk Call Center Expertise
  Progent's Help Desk Call Center support programs for small organizations with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Standard Call Center services are ideal for small organizations who don't have the budget to create an internal Help Desk but who want fast access to an effective Help Desk Call Center with professional phone assistance plus the technical depth to escalate the most challenging trouble tickets to advanced engineers.

  Progent's shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of veteran technical support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution based on the leading PSA platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.

  Progent's Help Desk Call Center consulting support can assist you in creating an efficient new Help Desk or improving your current organization, identifying or modifying Help Desk Call Center software products to meet the unique requirements of your corporation, or providing occasional phone support personnel to reinforce your internal Call Center group to handle unusually busy scenarios such as software migrations, mass upgrades, or rolling out brand new business software.

  Progent's Call Center staff of experienced network experts provides your workers in Boston Massachusetts fast contact with a reliable support resource with years of experience offering telephone-based consulting and online repair service for computer environments powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk the reputation as a major driver of company productivity, and Progent's intent is to fix rather than just annotate technical issues.

• Business Applications Support: Education, Programming, and Problem Solving
  Progent's Applications Experts Team offers remote advanced engineering support and education in key application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and training for Microsoft business applications such as CRM, Microsoft Office Project, MS Office Word, and MS Office Excel. To learn additional information on Progent's consulting, customization, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.

  Progent's Apple Mac consultants can support the imaginative elements of Macintosh systems by providing remote consulting support and education in imaging, audio, and video. Progent's consultants offer help in a large selection of Macintosh creative tools including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with common projects such as capturing or digitizing audio/video or establishing an audio/video production facility.

  Online Network and Server Monitoring Services
  Progent can provide businesses in Boston Massachusetts online network and server monitoring support powered by MS System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent for your environment so that your network support is proactive rather than reactive. By detecting possible issues before they cause full-scale emergencies, proactive monitoring can ward off disruptive and costly service failures. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or environments powered by a variety of operating systems.

New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.