For small and midsize businesses in Boston Massachusetts, Progent provides support for information systems powered by UNIX or Linux or for networks that feature a mix of UNIX-family systems and Windows platforms. Progent has delivered online support to businesses in all 50 states in the United States. (Refer to Progent's customer recommendations). In addition, Progent can furnish the consultation CCIE-qualified engineers for complex infrastructure issues, as well as the services of CISA and CISM-accredited security engineers to handle high-level security design and business continuity planning.
Progent's remote support engineers offer excellent leverage due to the fact that they are equipped with the practical background and the sophisticated tools to solve the majority of information system issues quickly. Efficient support lowers immediate expenses because solutions take up fewer chargeable minutes. Remote help also eliminates the expense of sending an engineer to your site. Your company benefits additionally in incidental costs by minimizing or eliminating system outages and associated costs due to business disruption, upset customers and vendors, unproductive workers, and de-focused management.
Progent's billing model for remote help is designed to maximize the impact of your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you owe only for the support that you receive. Unlike typical remote service companies, Progent imposes no service activation charge or minimum payments. Progent's per-minute billing unit and simple model for billing avoid scenarios where fast repairs somehow end up as big invoices. Progent's skill at solving problems efficiently translates into your business conserving cash.
Progent's Online Support Tools
Over time, Progent has refined a collection of optimized technologies and proven processes which permit the maximum level of effectiveness for remote consulting and repair for small and midsize business IT systems. Progent provides secure VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN access allows the engineers of Progent's remote service group to communicate with your company's network remotely without breaching network security.
Progent's highly evolved service database application stores detailed documentation for all service that Progent's customers have been provided. Progent's authorized service personnel have access to the history of assistance rendered to every Progent customer by any Progent consultant. This archive of trouble tickets and resolutions is stored as a quickly searchable support database that enables Progent's remote technical professionals to share their experiences with the whole team to make sure that the effectiveness of Progent's support improves daily. Progent's advanced certifications and close relationships with key vendors such as Cisco and Microsoft permit access to additional vast support databases and allow priority access to manufacturers' in-house product engineers with the result that Progent's online consulting experts are able to arrive at optimal solutions in the least time.
Start Receiving Online UNIX/Linux, Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's phone support in Boston Massachusetts or to learn more about Progent's phone support options, contact Progent at
Phone-based Network Support Services Provided by Progent
Progent's online network support engineers offer certified skills in a comprehensive array of disciplines. This breadth of capability allows Progent's consultants to handle almost any crisis that may take place in a small or midsize business information system. Credentials awarded to Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional, CCDA and CCDP.
To provide assistance to customers with mixed-platform environments, Progent also offers the support of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based support available from Progent to customers in Boston include:
Progent's UNIX/Linux consultants can offer emergency remote help for analyzing problems within UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:
Progent in addition can deliver a broad array of remote desktop services such as Microsoft Windows 7 migration support, moving to 64-bit desktop software, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
Progent's Help Desk Co-management services make it possible for your business to share the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution built around the leading professional services automation (PSA) tool for managing end-user service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center consulting support can support you in creating an efficient new Call Center or revamping your existing one, evaluating or customizing Call Center software to address the unique requirements of your corporation, or adding temporary online staff to reinforce your internal Help Desk team to handle demanding scenarios like software transitions, mass upgrades, or installing brand new applications.
Progent's Help Desk staff of experienced network experts provides your clients in Boston Massachusetts instant assistance from a reliable support resource with substantial background providing phone support and online troubleshooting for computer environments powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk the reputation as a significant enabler of company success, and Progent's goal is to resolve instead of merely report network issues.
Progent's Apple Mac professionals can support the imaginative aspect of Mac computing by delivering remote help services and education in graphics, sound, and motion video. Progent's consultants offer assistance in a variety of Apple Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with common jobs like capturing or digitizing audio/video or setting up an audio/video post production facility.
Online Network and Server Monitoring Services
Progent can provide businesses in Boston Massachusetts remote network and server monitoring services centered around MS System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to suit your environment so your computer support is proactive and automated. By detecting potential problems before they result in full-scale emergencies, automated monitoring can minimize inconvenient and expensive information system breakdowns. Progent can also deploy network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or systems that support a combination of operating systems.
New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.
City | Address | Phone | Link |
Boston | 201 Washington Street Boston, MA 02108 United States |
(857) 770-0339 | Boston Network Support Services |
Lawrence | 280 Merrimack St, Ste 315 - Fl 3 Lawrence, MA 01843 United States |
(978) 989-6597 | Lawrence Network Support Services |
Manchester | 1087 Elm Street, Suite 201 Manchester, NH 03101 United States |
(603) 463-0063 | Manchester Network Support Services |
Providence | 166 Valley Street Providence, RI 02909 United States |
(401) 354-1881 | Providence Network Support Services |
Waltham | 303 Wyman Street Waltham, MA 02451 United States |
(617) 581-0770 | Waltham Network Support Services |