For small and midsize businesses located in Boston Massachusetts, Progent offers help for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided remote troubleshooting to companies in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the consultation CCIE-qualified network specialists for complex infrastructure problems, plus the assistance of CISSP-certified security engineers to handle high-level security design and business continuity planning.
Progent's remote support services represent excellent value because they have the real-world background and the advanced technology to solve most network problems rapidly. This reduces immediate costs since solutions require a smaller number of chargeable minutes. Remote support also eliminates the cost of dispatching an engineer to your site. Your company benefits additionally with incidental expenses by reducing or eliminating network outages and related losses due to business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives.
Progent's pricing policy for remote help is structured to maximize the impact of your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you pay only for the services that you receive. Unlike typical remote service organizations, Progent imposes no startup charge or minimum payments. Progent's per-minute granularity and clean policy for billing prevent situations where speedy. minor fixes manage to end up as major bills. Progent's skill at dealing with technical issues quickly translates into your business conserving money.
Progent's Remote Support Tools
Over time, Progent has refined an array of optimized tools and field-tested methodologies which promote the maximum degree of efficiency for remote technical support and troubleshooting for small and midsize business computer systems. Progent provides protected VPN support for gateways from multiple leading companies including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN technology permits the staff of Progent's online support team to connect to your environment remotely without compromising system security.
Progent's proprietary technical support database system stores thorough documentation describing the service that Progent's clients have received. Progent's team service personnel have the benefit of the details of support delivered to every customer by any Progent consultant. This database of trouble tickets and solutions is organized as an easily exploitable support knowledge base that enables Progent's online support experts to share their knowledge with the whole team to ensure that the effectiveness of Progent's support grows over time. Progent's advanced certifications and working relationships with important industry leaders including Cisco and Microsoft make available other massive technical knowledge bases and allow priority response from manufacturers' internal support staff with the result that Progent's remote consulting specialists can come up with optimal resolutions quickly.
Get Online UNIX, Linux, Sun Solaris, or macOS and OS X Network Support from Progent
To access Progent's phone support in Boston Massachusetts or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Emergency Support.
Phone-based Network Support Services Provided by Progent
Progent's online network support professionals have certified skills in an extensive set of products and technologies. This broad range of IT skills permits Progent's engineers to handle almost any emergency likely to occur in a small or midsize company network. Certificates earned by Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional, CCDA and CCDP.
To provide assistance to companies with multi-platform environments, Progent also offers access to consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Phone-based technical support services available from Progent to clients in Boston include:
Special Support Programs Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X remote support services cover a wide range of information technology such as network infrastructure, email systems, system and process security, UNIX/Linux and Windows integration, VMware products for server consolidation and easy administration, and migration from older applications to the latest Microsoft Windows or Linux environments. Progent's team-oriented approach to solving network problems promotes fast escalation, if necessary, to consultants with task-relevant expertise to handle complex situations. This accelerates repair of urgent problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX and Linux support engineers can offer emergency remote assistance for resolving problems affecting UNIX/Linux systems based on popular variants of UNIX including:
Major Linux variants for which Progent offers expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco CCIE certification is the premier accreditation for networking consultants, and validates an individual's technical knowledge at the expert level. Cisco CCIEs can deal with the most stubborn challenges associated with network design, deployment, management, security, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating problems with IOS Software network management utilities and coming up with workarounds or locating program updates. CCIEs represent an excellent cost-effectiveness because their deep expertise enables them to fix the most difficult problems quickly. In many cases, less qualified service providers can struggle for hours or days with identical tasks that a CCIE can resolve in minutes.
Few service organizations make CCIEs accessible to support small and mid-size businesses. Progent offers quick phone access to a CCIE so you can get timely assistance for complex network problems that are impacting worker productivity but are beyond the comfort zone of your ordinary network service personnel. Progent's Cisco CCIE support experts can connect to your network by means of advanced remote support tools to provide quick, secure, and economical analysis and repair.
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's top-selling family of connectivity appliances such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network (VPN) technology.
Authorized MS Windows Expertise
Progent's Microsoft-expert online support experts offer network repair and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can help your company with a broad range of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2019 Server deployment,
MS Exchange 2016 planning and deployment, Exchange Server 2013 configuration,
Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint Server 2019 planning and configuration, Microsoft Teams configuration help, Skype for Business Server migration consulting, Lync Server management and Microsoft Office Communications Server 2007 upgrade, Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of online PC desktop consulting and support services including Microsoft Windows 7 integration, upgrading to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's qualified CISM and CISSP network security consultants can provide a range of security services to improve the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against attacks or assist your company to recuperate quickly after a damaging breach. Security services offered by Progent cover comprehensive network security evaluation using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; fast recuperation from malicious attacks; integrating firewalls; building secure mechanisms for remote and mobile connectivity; securing your messaging infrastructure from spam and DHA attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting to help organizations of any size integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective environments that support Windows and Linux systems and apps in either cloud-based systems or in hybrid network models that combine physical resources as well as public cloud services. To assist you to incorporate cloud services with networks, Progent can provide a variety of public cloud integration services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than 20 years of experience delivering advanced consulting support online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent offers the skills of seasoned online consulting experts for contract IT projects that small companies frequently request. Billing charges for ongoing consulting tasks are set according to the level of expertise of the consultants involved. Progent's experience with these special areas of information technology enables clients to execute critical projects economically and on time. Progent's project-based remote engineering solutions include:
How Your Boston Massachusetts Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Support
Progent's Help Desk Call Center support programs for small and midsize organizations with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Standard Call Center support services are well suited for smaller organizations who lack the resources to support an internal Help Desk Call Center but who require fast communication with a reliable Help Desk with professional telephone assistance as well as the technical depth to escalate the most challenging problems to advanced consultants.
Progentís shared Help Desk services allow your IT organization to split responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of seasoned technical support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution built around the top professional services automation (PSA) tool for handling service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center consulting support can assist you in building an efficient new Help Desk Call Center or improving your established organization, evaluating or modifying Help Desk software products to meet the particular requirements of your company, or adding temporary online staff to reinforce your existing Call Center group to deal with unusually busy scenarios such as software migrations, mass upgrades, or installing new business software.
Progent's Help Desk staff of veteran information technology experts gives your clients in Boston Massachusetts rapid communication with a reliable technical support resource with years of experience offering phone support and online diagnostics for networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Call Center recognition as a key contributor to business efficiency, and Progent's intent is to resolve rather than merely report network problems.
Business Applications Services: Education, Custom Programming, and Integration
Progent's Applications Consulting Team offers phone-based and in-depth engineering expertise and training in key application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom programming, and training for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Office Word, and Microsoft Office Excel. To read additional information concerning Progent's expertise, customization, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Apple Mac experts can support the imaginative components of Apple Mac environments by providing remote help services and education in graphics, audio, and motion video. Progent's support professionals offer expertise in a large selection of Macintosh applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with special procedures like capturing or digitizing audio or video or setting up an audio/video post production studio.
Online Network and Server Monitoring Support
Progent can provide businesses in Boston Massachusetts remote network and server monitoring support based on MS Operations Manager network monitoring, customized by Progent to accommodate your business so your IT support is proactive and automated. By detecting possible issues before they evolve into full-scale emergencies, remote monitoring can ward off stressful and expensive service breakdowns. Progent can also utilize system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or networks powered by multiple operating systems.
To contact Progent about urgent online assistance with UNIX/Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent.
New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.
Progent locations in New England