For small and midsize businesses located in Boston or anywhere in Massachusetts, Progent offers technical support for information systems powered by UNIX or Linux or for environments that feature a combination of UNIX and Microsoft Windows platforms. Progent has provided online support to businesses in all 50 states in the U.S. (See Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified network specialists for challenging connectivity problems, as well as the assistance of CISSP-certified security engineers to handle high-level security design and disaster recovery preparedness.
Progent's remote technical support engineers represent excellent leverage due to the fact that they have the real-world experience and the advanced technology to resolve the majority of information system problems rapidly. Efficient support lowers direct expenses since service calls require a smaller number of billable minutes. Online help also avoids the cost of sending a consultant to your site. Your organization saves even more with indirect costs by minimizing or eliminating network downtime and associated costs stemming from business disruption, disgruntled customers and vendors, idle workers, and distracted executives.
Progent's billing policy for online help is structured to maximize the impact of your IT service investment. Progent charges by the minute for phone consulting, so you pay exclusively for the support that you receive. Unlike many remote support organizations, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute granularity and simple model for billing eliminate situations where quick repairs somehow end up as large tabs. Progent's penchant for disposing of problems quickly translates into your company saving cash.
Progent's Remote Support Tools
Through years of experience, Progent has refined an array of customized tools and field-tested methodologies which ensure the highest degree of effectiveness for online help and repair for small business information networks. Progent provides protected VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN technology allows the engineers of Progent's online support team to interface to your company's system remotely without breaching network security.
Progent's advanced service database application maintains extensive documentation describing the support that Progent's customers have received. Progent's authorized service personnel have the benefit of the history of assistance provided to every Progent client by every consultant. This history of anomalies and responses is structured as an easily retrievable proprietary knowledge base that allows Progent's remote technical experts to share their knowledge company-wide to make sure that the value of Progent's technical support grows daily. Progent's advanced accreditations and close associations with major vendors including Cisco and Microsoft permit access to other massive support knowledge bases and permit quick access to vendors' in-house support staff with the result that Progent's remote service experts can find the best resolutions in the least time.
Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's phone support in Boston or anywhere in Massachusetts or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for network support, visit Immediate Urgent Support.
Remote Technical Services Provided by Progent
Progent's online network support professionals offer credentials in an extensive array of technologies. This breadth of IT skills permits Progent's engineers to handle practically any emergency likely to take place in a small or midsize company network. Certifications held by Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional (CCVP), CCDA and CCDP.
To help customers with mixed-OS environments, Progent also provides the support of engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional engineers.
Remote services available from Progent to customers in Boston and throughout the state of Massachusetts include:
Additional Support Programs Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services cover a broad spectrum of information technology including system infrastructure, messaging solutions, system and operational security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server hardware economization and easy administration, and migration from legacy applications to current MS Windows or Linux-based solutions. Progent's team-oriented approach to solving technical problems promotes quick escalation, if necessary, to consultants with task-relevant experience to tackle complex situations. This expedites repair of critical problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX/Linux consultants can provide urgent online assistance for troubleshooting anomalies affecting UNIX, Linux, or Solaris networks based on leading derivatives of UNIX including:
Important Linux platforms for which Progent offers expertise include:
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the premier recognition for network consultants, and validates a person's network technology skills at the master level. CCIEs know how to deal with even the most stubborn issues surrounding network infrastructure planning, installation, administration, protection, and troubleshooting. Cisco CCIEs work on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with IOS network administration utilities and coming up with alternate approaches or locating program patches. CCIEs represent an exceptional cost-effectiveness because their broad expertise permits them to find solutions for the most complex problems rapidly. In many instances, less qualified engineers can wrestle for many hours or days with identical tasks that a CCIE can dispose of in minutes.
Few service organizations make CCIEs accessible to assist small and medium sized businesses. Progent can provide fast telephone contact with a Cisco CCIE so you can receive urgent support for severe network issues that are hurting worker efficiency but are beyond the scope of your regular computer service resources. Progent's CCIE support experts can interface to your network by means of state-of-the-art on-line troubleshooting tools in order to perform quick, safe, and affordable analysis and repair.
Progent's CCIEs can provide assistance with the complete line of Cisco's top-selling family of networking devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst switches, plus VPN technology.
Authorized Microsoft Windows Support
Progent's Microsoft-expert online support engineers can provide computer repair and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can assist your company with a broad variety of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint Server 2019 planning and integration,
Microsoft Skype for Business Server migration consulting, Lync Server 2013 management and Office Communications Server troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Server Online planning,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a full array of remote desktop services including Microsoft Windows 7 migration help, moving to 64-bit desktop applications, integrating Office 2010, and automating PC desktop image creation.
CISM and CISSP Premier System Security Specialists
Progent's qualified CISSP and ISSAP network security consultants offer a range of security services that can bolster the defenses of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or help your company to recuperate quickly following a damaging penetration. Security solutions offered by Progent include: in depth security evaluation using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick recovery from virus and worm assaults; configuring firewalls; designing safe techniques for remote and mobile access; defending your email infrastructure against viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote consulting support to help companies of any size integrate their information networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that combine local resources along with public cloud services. To assist you to integrate public clouds with networks, Progent can provide a range of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent offers the services of world-class online consulting professionals for contract IT projects that small businesses frequently request. Progent's charges for longer-term consulting projects are determined according to the level of expertise of the consultants assigned. Progent's background in these special fields of information technology allows clients to complete major initiatives within budget and on schedule. Progent's special online engineering services include:
How Your Boston Company Can Contact Progent's Online Service Professionals
Call Center Expertise
Progent's Help Desk Call Center service options for small companies with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Call Center support services are a convenient solution for smaller organizations who don't have the resources to create an in-house Help Desk but who need fast communication with an efficient Help Desk with proficient phone assistance as well as the technical depth to escalate the most challenging problems to advanced engineers.
Progentís shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your IT team and Progent's large roster of veteran desktop support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative support solution built around the top professional services automation tool for handling service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Call Center consulting support can aid you in building an effective new Help Desk Call Center or enhancing your existing organization, evaluating or modifying Help Desk Call Center software products to handle the special requirements of your business, or providing occasional online staff to work with your in-house Help Desk group to deal with high-demand situations like software transitions, major upgrades, or installing brand new applications.
Progent's Call Center team of experienced network experts offers your customers in Boston or anywhere in the state of Massachusetts rapid communication with an efficient support resource with years of experience providing phone help and online diagnostics for computer environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk Call Center perception as a major enabler of company efficiency, and Progent's aim is to solve and not merely annotate network problems.
Applications Services: Education, Programming, and Problem Solving
Progent's Applications Consulting Team provides phone-based advanced engineering expertise and education in special application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and education for popular Microsoft applications including Microsoft CRM, Microsoft Project, MS Office Word, and Microsoft Office Excel. For additional information about Progent's expertise, custom programming, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Apple Mac professionals can nurture the creative components of Apple Mac computing by delivering phone-based consulting services and education in imaging, sound, and motion video. Progent's support professionals can provide help in a variety of Mac applications such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with specific projects such as capturing or digitizing audio or video or configuring an audio/video production facility.
Online Network Monitoring Services
Progent offers companies in Boston, or anywhere in the state of Massachusetts, remote network monitoring support based on MS System Center Operations Manager IT infrastructure monitoring, customized by Progent to fit your environment so that your computer support is proactive and automated. By anticipating looming issues before they expand into full-scale emergencies, remote monitoring can minimize disruptive and costly service breakdowns. Progent can also deploy network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft systems, or networks powered by a combination of platforms.
To contact Progent about emergency remote help with UNIX, Linux, Solaris, or macOS and OS X environments, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or go to Contact Progent.
Boston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boston Metro Area.
Progent locations in the Boston Metro Area