For small businesses in Boston Massachusetts, Progent offers technical support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online support to companies in all 50 states in the United States. (See Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for challenging infrastructure problems, plus the assistance of CISA and CISSP-accredited security consultants to help with high-level security architecture and business continuity planning.
Progent's remote technical support engineers offer exceptional leverage due to the fact that they are equipped with the practical background and the advanced technology to resolve most information system problems rapidly. This lowers direct costs since service calls require fewer billable minutes. Online help also eliminates the cost of dispatching a consultant to your location. Your organization saves additionally with incidental expenses by reducing or avoiding system downtime and related costs resulting from business discontinuity, upset clients, unproductive employees, and de-focused executives.
Progent's billing policy for remote support is structured to stretch your IT service dollar. Progent charges per minute for phone consulting, so you are charged only for the services that you actually get. Unlike typical online support firms, Progent imposes no initialization charge or minimum payments. Progent's per-minute billing unit and clean policy for pricing prevent situations where quick fixes manage to end up as large tabs. Progent's penchant for handling problems efficiently translates into your business spending less cash.
Progent's Online Technical Support Tools
Over the years, Progent has developed an arsenal of optimized tools and field-tested methodologies which ensure the highest degree of effectiveness for remote consulting and troubleshooting for small company information systems. Progent provides secure Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN access enables the engineers of Progent's Technical Response Center to connect to your company's system without violating system security.
Progent's advanced customer support reporting system stores detailed records for the service that Progent's clients have received. Progent's staff service personnel have the benefit of the records of support rendered to each client by every Progent engineer. This archive of trouble tickets and resolutions is stored as a quickly accessible internal knowledge base that enables Progent's online technical professionals to share their experiences with the whole team to make sure that the value of Progent's technical support improves daily. Progent's high-level accreditations and working associations with major industry leaders including Cisco and Microsoft make available other extensive technical databases and permit quick response from vendors' in-house product engineers so Progent's online service specialists can arrive at the best resolutions in the least time.
Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's remote support in Boston Massachusetts or to find out more about Progent's online support programs, call Progent at
Online Network Support Services Available from Progent
Progent's remote technical service experts have advanced credentials in an extensive set of technologies. This breadth of IT skills enables Progent's consultants to resolve practically any problem that may crop up in a small or midsize business information system. Credentials awarded to Progent consultants in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, CCVP, and Design Associate.
To provide assistance to clients with mixed-operating system networks, Progent also provides the skills of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based support services provided by Progent to customers in Boston include:
Progent's UNIX and Linux support engineers can offer urgent online help for analyzing anomalies within UNIX, Linux, or Solaris networks based on popular versions of UNIX including:
Progent also offers a full range of remote PC desktop support including Windows 7 integration, moving to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
Progent's Help Desk Co-management services make it possible for your business to share the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution built around the top PSA tool for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Call Center consulting services can support you in creating an efficient new Help Desk Call Center or improving your existing one, identifying or enhancing Help Desk Call Center application software to meet the unique demands of your company, or providing occasional phone support staff to work with your in-house Help Desk Call Center team to handle unusually busy scenarios such as software migrations, mass updates, or rolling out brand new business software.
Progent's Help Desk Call Center staff of seasoned information technology experts offers your workers in Boston Massachusetts quick assistance from an effective support resource with extensive background delivering telephone-based support and remote troubleshooting for networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Call Center recognition as a solid driver of business performance, and Progent's aim is to solve instead of merely track network problems.
Progent's Mac consultants can nurture the artistic aspect of Apple Mac computing by providing phone-based consulting services and training in imaging, audio, and video. Progent's support professionals offer assistance in a large selection of Mac applications such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with special procedures such as scanning or digitizing audio/video or building an audio/video post production facility.
Online Network Monitoring Support
Progent offers companies in Boston Massachusetts online computer system monitoring services based on MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your environment so your network maintenance is proactive and automated. By anticipating emerging trouble spots before they grow into crashes, automated monitoring can minimize stressful and expensive network breakdowns. Progent can also utilize system monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft networks, or environments based on a mix of operating systems.
New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.
City | Address | Phone | Link |
Boston | 201 Washington Street Boston, MA 02108 United States |
(857) 770-0339 | Boston Network Support Services |
Lawrence | 280 Merrimack St, Ste 315 - Fl 3 Lawrence, MA 01843 United States |
(978) 989-6597 | Lawrence Network Support Services |
Manchester | 1087 Elm Street, Suite 201 Manchester, NH 03101 United States |
(603) 463-0063 | Manchester Network Support Services |
Providence | 166 Valley Street Providence, RI 02909 United States |
(401) 354-1881 | Providence Network Support Services |
Waltham | 303 Wyman Street Waltham, MA 02451 United States |
(617) 581-0770 | Waltham Network Support Services |