For small businesses in Boston Massachusetts, Progent provides support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX and Windows technology. Progent has provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's client testimonials). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for challenging infrastructure problems, as well as the assistance of CISSP-accredited security engineers to handle high-level security architecture and disaster recovery preparedness.
Progent's remote technical support engineers represent excellent value due to the fact that they are equipped with the practical background and the advanced technology to resolve most information system problems rapidly. This lowers immediate expenses because solutions take up fewer chargeable consulting minutes. Remote help also avoids the cost of sending an engineer to your site. Your company benefits even more with indirect expenses by reducing or avoiding network downtime and associated losses resulting from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives.
Progent's billing policy for online support is designed to stretch your network support investment. Progent bills by the minute for telephone-based assistance, so you are charged exclusively for the services that you actually get. Unlike many online support firms, Progent asks for no initialization charge or minimum payments. Progent's one-minute granularity and clean model for billing save you from scenarios where speedy. minor fixes manage to turn into big invoices. Progent's penchant for disposing of technical issues quickly results in your company saving money.
Progent's Online Technical Support Tools
Through years of experience, Progent has refined an arsenal of customized tools and field-tested methodologies which allow the maximum degree of effectiveness for remote engineering help and troubleshooting for small and midsize business information systems. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN connectivity enables the experts of Progent's remote service group to access your system remotely without breaching network security.
Progent's powerful technical support database application includes comprehensive records for the service that Progent's clients have been provided. Progent's authorized service personnel have access to the records of all help rendered to each Progent client by every engineer. This archive of trouble tickets and responses is structured as a conveniently accessible proprietary database that allows Progent's remote technical professionals to share their experiences with the whole team to make sure that the quality of Progent's support services improves over time. Progent's high-level certifications and working relationships with important vendors including Cisco and Microsoft permit access to other vast support databases and permit priority access to manufacturers' in-house support staff so Progent's online service specialists are able to arrive at optimal solutions in the least time.
Initiate Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's phone services in Boston Massachusetts or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for network support, go to Immediate Emergency Support.
Online Technical Support Services Offered Progent
Progent's remote technical service experts possess credentials in an extensive array of products and technologies. This wide range of capability allows Progent's engineers to resolve practically any emergency that may occur in a small company information system. Credentials held by Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, CCSP, CCVP, and Design Professional.
To provide assistance to clients with mixed-platform environments, Progent also offers the support of consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Remote technical support services provided by Progent to companies in Boston include:
Additional Support Services Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote support services address a broad range of computer technology including network architecture, email systems, network and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server consolidation and simplified administration, and transitioning from older applications to current MS Windows or Linux-powered solutions. Progent's team-oriented methodology for solving network issues enables quick escalation, if necessary, to consultants with appropriate expertise to tackle challenging situations. This accelerates repair of urgent problems, minimizes network downtime, and cuts support costs.
Progent's UNIX and Linux consultants can offer urgent online assistance for diagnosing problems affecting UNIX, Linux, or Solaris systems based on popular variants of UNIX including:
Major Linux platforms for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier recognition for network infrastructure professionals, and validates an individual's technical knowledge at the expert level. Cisco CCIEs can handle even the most stubborn issues surrounding network infrastructure design, deployment, administration, protection, and troubleshooting. Cisco CCIEs operate with the highest priority with Cisco's internal product support engineers in isolating problems with Cisco IOS Software network management tools and coming up with workarounds or identifying software patches. Cisco CCIEs provide exceptional value since their deep expertise permits them to solve even the most intractable problems quickly. In common cases, less experienced engineers can struggle for hours or even days with identical problems that a Cisco CCIE can resolve in minutes.
Few consulting firms make CCIEs accessible to help small and medium sized companies. Progent can provide fast phone contact with a Cisco CCIE so your company can receive urgent support for severe network infrastructure issues that are lowering worker efficiency but are outside the experience of your local IT support personnel. Progent's Cisco-qualified CCIE consultants can interface to your environment by means of state-of-the-art remote support tools to provide efficient, safe, and affordable diagnosis and repair.
Progent's CCIEs offer expertise in the complete line of Cisco's top-selling family of networking products such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst Series switches, plus Virtual Private Network (VPN) products.
Authorized MS Windows Experts
Progent's Microsoft-premier online support engineers offer computer repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the expertise of support engineers who can assist your company with a wide variety of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint 2016 migration support,
SharePoint 2019 planning and deployment, Microsoft Teams planning and integration, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 integration and Microsoft Communications Server troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online planning,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide range of remote PC desktop consulting and support services including Microsoft Windows 7 integration, moving to 64-bit workstation applications, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Premier System Security Consultants
Progent's accredited CISM and CISSP security consultants can provide a variety of system protection solutions to enhance the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against internal or external threats or help you to recuperate quickly after a damaging breach. Security solutions available from Progent include: thorough security analysis utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast cleanup after virus and worm assaults; setting up firewalls; establishing secure architectures for off-site and mobile connectivity; securing your email system from spam and DHA attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online support to help companies of any size connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid topologies that seamlessly combine on-premises IT assets as well as public clouds. To help you to integrate cloud services with networks, Progent offers a variety of cloud migration services that include Microsoft 365 integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of experience delivering advanced consulting support remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent can provide the services of seasoned remote consulting professionals for contract projects that small companies frequently request. Progent's rates for ongoing development or consulting tasks are set according to the level of expertise of the consultants involved. Progent's experience with these special areas of computer technology enables customers to complete major initiatives economically and on schedule. Progent's project-based remote consulting services include:
How Your Boston Massachusetts Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Support
Progent's Call Center support alternatives for small companies with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Call Center support services are well suited for smaller companies who don't have the budget to create an internal Help Desk but who want quick response from a dependable Help Desk Call Center with professional phone support plus the available expertise to escalate complex tasks to high-level consultants.
Progent's shared Help Desk services allow your IT organization to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution based on the top professional services automation platform for managing end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk consulting support can support you in building an effective new Call Center or enhancing your existing one, selecting or modifying Help Desk application software to handle the particular requirements of your company, or providing occasional online staff to supplement your internal Call Center team to handle unusually busy situations such as software transitions, major updates, or rolling out brand new business software.
Progent's Help Desk team of experienced network professionals offers your clients in Boston Massachusetts fast assistance from a dependable technical support resource with extensive background delivering phone consulting and online diagnostics for computer environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk perception as a key contributor to company success, and Progent's intent is to solve instead of simply report technical problems.
Applications Support: Training, Programming, and Problem Solving
Progent's Applications Consulting staff can supply phone-based and in-depth consulting support and education in specific business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting, programming, and education for popular Microsoft business applications including Microsoft CRM, Project, MS Word, and Microsoft Excel. To find out additional information concerning Progent's expertise, customization, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.
Progent's Apple Mac consultants can promote the artistic elements of Mac systems by providing remote consulting support and education in graphics, sound, and video. Progent's consultants offer assistance in a variety of Macintosh creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with specific procedures such as capturing or digitizing audio/video or building an audio/video post production lab.
Online Network Monitoring Services
Progent can provide businesses in Boston Massachusetts online network and server monitoring support powered by MS System Center Operations Manager network monitoring, customized by Progent to accommodate your environment so your computer support is proactive and automated. By uncovering possible problems before they cause network outages, automated monitoring can head off inconvenient and costly network crises. Progent can also assist with system monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or networks that incorporate a variety of platforms.
To get in touch with Progent about urgent remote help with UNIX/Linux, Solaris, or macOS and OS X environments, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or go to Contact Progent.
New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.
Progent locations in New England