For small businesses in Boston or anywhere in Massachusetts, Progent offers support for networks based on UNIX or Linux or for networks that feature a mix of UNIX and Windows platforms. Progent has provided online troubleshooting to companies in all 50 states in the U.S. (See Progent's customer testimonials). Progent also offers the expertise of Cisco CCIE engineers for challenging connectivity problems, plus the services of CISA and CISSP-accredited security consultants to help with advanced security architecture and disaster recovery planning.
Progent's remote technical support services offer exceptional value because they have the real-world background and the sophisticated tools to resolve most network issues rapidly. This lowers direct expenses since solutions take up a smaller number of chargeable minutes. Remote support also eliminates the expense of dispatching an engineer to your location. Your company benefits additionally with indirect costs by minimizing or avoiding system outages and associated losses due to business disruption, disgruntled clients, idle employees, and distracted executives.
Progent's billing policy for online support is designed to stretch your network support investment. Progent bills by the minute for telephone-based consulting, so you are charged only for the services that you actually get. Unlike many online support firms, Progent requires no startup fee or minimum job duration. Progent's one-minute billing unit and clean policy for pricing do away with scenarios where speedy. minor fixes somehow end up as substantial invoices. Progent's skill at dealing with technical issues quickly translates into your business saving cash.
Progent's Remote Service Technologies
Over the years, Progent has fine tuned a set of optimized technologies and proven methodologies that allow the highest level of efficiency for online help and repair for small business computer networks. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN technology allows the engineers of Progent's Technical Response Center to access your company's computer system without violating system security.
Progent's advanced technical support reporting system keeps comprehensive documentation for all service that Progent's clients have received. Progent's team service personnel have access to the details of services provided to every client by any engineer. This archive of issues and solutions is stored as a readily retrievable support knowledge base that permits Progent's online technical experts to share their knowledge company-wide to ensure that the value of Progent's support grows over time. Progent's high-level accreditations and close relationships with key industry leaders including Cisco and Microsoft make available additional vast support knowledge bases and allow quick access to manufacturers' internal product engineers so Progent's remote consulting specialists can determine optimal resolutions quickly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's phone services in Boston or anywhere in Massachusetts or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for network support, visit Immediate Emergency Support.
Phone-based Technical Services Offered Progent
Progent's online technical support professionals possess certified skills in an extensive array of products and technologies. This wide range of capability allows Progent's engineers to resolve virtually any crisis likely to occur in a small or midsize business information system. Certifications awarded to Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, CCVP, CCDA and CCDP.
To support businesses with multi-platform networks, Progent also provides the services of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Remote technical services provided by Progent to clients in Boston and anywhere in the state of Massachusetts include:
Additional Support Services Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote consulting services cover a broad spectrum of information technology including system infrastructure, email systems, system and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server hardware consolidation and easy management, and migration from legacy systems to the latest Microsoft Windows or Linux-powered solutions. Progent's team-oriented approach to solving technical issues enables quick escalation, if necessary, to engineers with appropriate expertise to tackle challenging situations. This expedites repair of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX/Linux consultants can provide emergency remote assistance for troubleshooting problems affecting UNIX, Linux, or Solaris networks powered by leading versions of UNIX such as:
Major Linux platforms for which Progent can provide expertise include:
- Apple macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- Slackware Linux
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest recognition for networking consultants, and validates an individual's networking knowledge at the master level. Cisco CCIEs know how to handle the most complex issues encountered in network infrastructure planning, installation, management, security, and repair. CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in analyzing problems with IOS Software network administration utilities and coming up with workarounds or locating program updates. CCIEs are an exceptional value because their broad expertise enables them to solve even the most difficult problems quickly. In common cases, less seasoned service providers can struggle for many hours or even days with the same tasks that a Cisco CCIE can fix in minutes.
Few consulting organizations make Cisco-qualified CCIEs available to support small and medium sized businesses. Progent offers quick telephone contact with a CCIE so your company can get immediate assistance for serious network infrastructure problems that are lowering business productivity but are not within the comfort zone of your local network maintenance resources. Progent's Cisco CCIE consultants can interface to your network by means of the latest remote troubleshooting technology in order to perform efficient, secure, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's market leading family of infrastructure products including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected high-speed and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network (VPN) technology.
Certified Microsoft Windows Support
Progent's Microsoft-certified online service engineers offer computer troubleshooting and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can assist your company with a broad variety of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment consulting services,
SharePoint Server 2019 planning and deployment,
Skype for Business Server migration support, Microsoft Lync Server 2013 integration and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide array of remote PC desktop support including Windows 7 migration support, preparing for to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Premier Network Security Specialists
Progent's qualified CISSP and ISSAP security consultants offer a range of system protection solutions to enhance the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against attacks or help you to recover quickly after a serious penetration. Security support services available from Progent include: comprehensive security evaluation using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; quick recuperation from virus and worm assaults; configuring firewalls; designing safe architectures for off-site and mobile communication; defending your messaging infrastructure against spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online consulting support to help businesses of any size connect their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective environments that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid topologies that seamlessly combine physical IT assets along with public cloud services. To help you to incorporate public cloud services with networks, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience providing advanced consulting expertise remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent offers the services of seasoned remote consulting professionals for contract projects that small companies often need. Billing charges for ongoing consulting projects are set according to the qualifications of the engineers assigned. Progent's experience with these important fields of information technology allows clients to execute critical projects economically and on schedule. Progent's project-based online engineering services include:
How Your Boston Business Can Contact Progent's Online Support Experts
Help Desk Services
Progent's Call Center service offerings for small and midsize companies with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Call Center support services are designed for small companies who don't have the budget to create an internal Call Center but who want quick response from a dependable Call Center with proficient phone support plus the technical depth to escalate the most challenging tasks to high-level consultants.
Progentís Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your IT staff and Progent's large roster of veteran technical support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution based on the leading PSA tool for managing end-user service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk consulting services can guide you in establishing an effective new Help Desk or enhancing your existing one, identifying or enhancing Help Desk Call Center software products to address the special needs of your company, or adding temporary phone support personnel to supplement your existing Help Desk group to deal with demanding events such as software migrations, mass updates, or rolling out new applications.
Progent's Help Desk Call Center staff of seasoned information technology consultants offers your customers in Boston or anywhere in the state of Massachusetts instant access to an efficient support resource with extensive background providing telephone-based help and remote troubleshooting for computer environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Call Center recognition as a solid enabler of business success, and Progent's target is to solve and not simply track technical issues.
Business Applications Support: Education, Custom Development, and Integration
Progent's Applications Consulting Group can supply remote advanced consulting expertise and training in key business application fields including ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting, custom programming, and education for familiar Microsoft business applications such as CRM, MS Project, Microsoft Office Word, and Microsoft Excel. To read more information concerning Progent's consulting, programming, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Mac consultants can promote the artistic elements of Macintosh systems by offering remote consulting services and education in graphics, audio, and motion video. Progent's consultants offer expertise in a large selection of Mac programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with common jobs such as capturing or digitizing audio or video or establishing an audio/video production facility.
Remote Network Monitoring Support
Progent can provide companies in Boston, or anywhere in the state of Massachusetts, remote computer system monitoring support centered around Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent for your environment so that your network maintenance is proactive rather than reactive. By detecting potential trouble spots before they result in network outages, system monitoring can avoid disruptive and costly network failures. Progent can also assist with system monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or environments that support multiple operating systems.
To contact Progent about urgent phone-based support with UNIX/Linux, Solaris, or macOS and OS X networks, go to Progent's Urgent Online Support, phone 1-800-993-9400, or see Contact Progent.
Boston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boston Metro Area.
Progent locations in the Boston Metro Area