For small and midsize businesses in Boston Massachusetts, Progent provides technical support for computer systems powered by UNIX or Linux or for environments that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote troubleshooting to businesses in every state in the United States. (Refer to Progent's customer testimonials). In addition, Progent offers the consultation CCIE-qualified network specialists for challenging infrastructure issues, plus the assistance of CISA and CISM-certified security engineers to help with advanced security design and business continuity preparedness.
Progent's remote support services offer excellent value because they have the real-world experience and the sophisticated tools to resolve the majority of information system problems rapidly. Efficient support lowers immediate costs since service calls require fewer billable minutes. Remote help also avoids the expense of dispatching an engineer to your location. Your company saves even more in incidental expenses by minimizing or avoiding network downtime and related losses stemming from business discontinuity, upset clients, unproductive employees, and de-focused management.
Progent's pricing policy for remote help is designed to stretch your network support dollar. Progent bills per minute for telephone-based assistance, so you are charged just for the services that you receive. In contrast to many remote support firms, Progent imposes no initialization fee or minimum job duration. Progent's per-minute billing unit and simple policy for pricing avoid scenarios where fast fixes manage to turn into major invoices. Progent's skill at dealing with technical issues efficiently results in your company conserving cash.
Progent's Online Service Tools
Over the years, Progent has fine tuned a collection of customized tools and proven methodologies that promote the maximum level of efficiency for remote help and repair for small business IT networks. Progent offers protected Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN connectivity enables the engineers of Progent's remote service group to communicate with your company's system remotely without violating corporate security.
Progent's proprietary customer support reporting application stores detailed records for the support that Progent's clients have been provided. Progent's team engineers have access to the records of all help delivered to every Progent customer by every consultant. This history of anomalies and repairs is organized as a readily exploitable support knowledge base that permits Progent's remote support professionals to communicate their knowledge company-wide to make sure that the efficiency of Progent's support services grows daily. Progent's high-level certifications and working relationships with key industry leaders such as Cisco and Microsoft permit access to other massive technical support knowledge bases and allow fast response from manufacturers' in-house support staff so Progent's remote consulting experts are able to arrive at optimal solutions promptly.
Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's phone services in Boston Massachusetts or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for network support, go to Immediate Emergency Support.
Online Support Services Provided by Progent
Progent's remote technical support professionals possess certified skills in a comprehensive array of disciplines. This wide range of technical skills allows Progent's consultants to manage almost any emergency that may take place in a small company information system. Certifications earned by Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional (CCVP), CCDA and CCDP.
To help customers with multi-operating system environments, Progent also offers the support of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based support services available from Progent to small businesses in Boston include:
Additional Consulting Services Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based consulting services address a broad range of information technology including network architecture, email systems, system and process security, UNIX and Windows integration, VMware products for server consolidation and easy management, and transitioning from legacy systems to current Microsoft Windows or Linux-based solutions. Progent's team-based approach to solving technical problems enables quick escalation, if necessary, to engineers with task-relevant expertise to handle challenging situations. This accelerates repair of critical problems, reduces network downtime, and cuts support expense.
Progent's UNIX and Linux consultants can offer emergency remote assistance for resolving anomalies within UNIX/Linux networks powered by leading versions of UNIX including:
Important Linux platforms for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for networking engineers, and indicates a person's technical skills at the master level. CCIEs can deal with even the most intractable problems encountered in network infrastructure design, deployment, maintenance, security, and repair. CCIEs can cooperate with the highest priority with Cisco's in-house support staff in analyzing anomalies with IOS network administration utilities and developing workarounds or locating software updates. Cisco CCIEs provide excellent value because their deep expertise allows them to fix even the most difficult problems rapidly. In common instances, less qualified engineers can struggle for hours or days with identical tasks that a Cisco-qualified CCIE can resolve in minutes.
Few consulting organizations make CCIEs available to assist small and mid-size businesses. Progent offers fast telephone access to a Cisco CCIE so you can receive immediate assistance for complex network problems that are lowering worker efficiency but are beyond the experience of your ordinary IT service group or consultant. Progent's Cisco CCIE consultants can tie into your network via state-of-the-art on-line support technology to provide fast, safe, and economical analysis and repair.
Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's top-selling family of connectivity devices such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) products.
Authorized MS Windows Expertise
Progent's Microsoft-premier online service engineers offer computer repair and consulting support for all Microsoft server products. Progent is a Microsoft Partner and can offer your business the expertise of consulting engineers who can assist your company with a broad range of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2019 Server integration,
Microsoft Exchange Server 2016 migration, Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment consulting,
SharePoint Server 2019 design and integration,
Microsoft Skype for Business planning and deployment support, Lync Server integration and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a wide range of remote desktop support services such as Windows 7 migration support, preparing for to 64-bit desktop applications, integrating Office 2010, and streamlining desktop configuration.
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's qualified CISSP, ISSAP, and CISM security consultants can provide a range of security services that can enhance the defenses of your UNIX/Linux, Solaris, Mac or Windows environment against assaults or assist your company to recover rapidly after a damaging penetration. Security services available from Progent cover in depth network security analysis utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; rapid recovery from malicious attacks; configuring firewalls; building secure techniques for remote and mobile connectivity; defending your email system against viruses, spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online support services to help organizations of any size connect their networks with popular public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that seamlessly combine on-premises IT assets along with public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of background delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent can provide the services of world-class online consulting professionals for special projects that small companies often need. Billing charges for longer-term consulting tasks are set according to the level of expertise of the engineers required. Progent's background in these special areas of computer technology allows clients to complete major projects economically and on time. Progent's project-based online engineering services include:
How Your Boston Massachusetts Company Can Contact Progent's Online Support Experts
Help Desk Call Center Expertise
Progent's Call Center programs for small and midsize businesses with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk support services are well suited for smaller organizations who lack the money or time to support an internal Help Desk but who want fast access to a reliable Help Desk Call Center with professional telephone assistance as well as the available expertise to escalate complex trouble tickets to high-level consultants.
Progentís shared Help Desk services allow your IT organization to split responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution based on the leading PSA platform for managing end-user service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk consulting support can guide you in establishing an efficient new Call Center or improving your current one, selecting or enhancing Call Center software products to handle the particular demands of your corporation, or providing temporary online personnel to reinforce your existing Help Desk team to handle demanding scenarios such as software transitions, major upgrades, or installing new business software.
Progent's Help Desk staff of experienced network consultants gives your customers in Boston Massachusetts rapid contact with an efficient technical support group with substantial experience offering telephone-based support and online repair service for IT systems powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Call Center perception as a crucial enabler of business productivity, and Progent's intent is to fix instead of simply annotate network issues.
Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting Group offers phone-based advanced engineering support and training in key business application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting, customization, and training for popular Microsoft applications such as CRM, MS Project, MS Word, and MS Office Excel. For more on Progent's consulting, programming, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Apple Mac consultants can support the artistic elements of Apple Mac environments by delivering remote consulting services and training in imaging, sound, and motion video. Progent's consultants can provide expertise in a large selection of Apple Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with special jobs like scanning or digitizing audio/video or building an audio/video post production facility.
Remote Network Monitoring Support
Progent can provide businesses in Boston Massachusetts remote computer system monitoring services centered around MS System Center Operations Manager network monitoring, enhanced by Progent for your business so your network support is proactive rather than reactive. By uncovering emerging problems before they result in network outages, automated monitoring can ward off inconvenient and expensive service failures. Progent can also assist with system monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or environments powered by a mix of operating systems.
To contact Progent about urgent remote expertise with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Emergency Online Help, phone 1-800-993-9400, or go to Contact Progent.
New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.
Progent locations in New England