Fast Online Consulting for Boston Massachusetts UNIX or Linux SystemsFor small and midsize businesses in Boston Massachusetts, Progent offers support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX and Windows technology. Progent has provided remote support to companies in every state in the U.S. (See Progent's client testimonials). Progent also offers the expertise of Cisco CCIE engineers for complex infrastructure problems, plus the assistance of CISSP and CISM-certified security consultants to help with high-level security design and business continuity preparedness.

Progent's online support services represent excellent leverage due to the fact that they are equipped with the practical experience and the advanced tools to solve most network issues quickly. Efficient support lowers direct expenses because solutions accumulate fewer billable minutes. Remote help also avoids the expense of sending a consultant to your site. Your organization benefits additionally with indirect costs by minimizing or eliminating network downtime and associated costs resulting from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused management.

Progent's pricing model for remote support is structured to maximize the impact of your IT service investment. Progent charges by the minute for telephone-based consulting, so you owe just for the services that you receive. In contrast to typical online support companies, Progent asks for no initialization fee or minimum job duration. Progent's per-minute granularity and clean model for pricing save you from scenarios where speedy. minor solutions manage to turn into large bills. Progent's skill at handling technical issues quickly translates into your company conserving money.

Progent's Remote Service Tools
Through years of experience, Progent has developed an array of customized technologies and field-proven methodologies which allow the highest degree of efficiency for remote help and repair for small business IT networks. Progent provides safe VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN connectivity allows the experts of Progent's Technical Response Center to access your company's network remotely without violating corporate security.

Progent's powerful service database application includes extensive documentation of the support that Progent's clients have been provided. Progent's team engineers have access to the specifics of all help rendered to every Progent client by every engineer. This archive of anomalies and repairs is structured as an easily accessible proprietary database that allows Progent's remote technical engineers to share their experiences company-wide to ensure that the efficiency of Progent's support services grows daily. Progent's advanced accreditations and working relationships with key industry leaders including Cisco and Microsoft permit access to other extensive support databases and allow fast access to vendors' in-house engineering staff so Progent's online consulting experts can arrive at the best resolutions quickly.

Start Receiving Remote UNIX, Linux, Sun Solaris, or macOS and OS X Technical Help from Progent
To access Progent's remote support in Boston Massachusetts or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for IT support, visit Immediate Emergency Support.

Online Network Support Services Provided by Progent
Progent's phone-based technical support engineers have advanced credentials in an extensive array of disciplines. This breadth of IT skills allows Progent's consultants to manage practically any crisis likely to take place in a small business information system. Certifications held by Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, CCVP, CCDA and CCDP.

To support companies with mixed-operating system environments, Progent also provides access to consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Remote support Offered by Progent to small businesses in Boston include:

  • UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX/Linux, Solaris, and macOS and OS X remote support services cover a wide array of computer technology such as system architecture, email solutions, system and operational security, UNIX and Microsoft Windows coexistence, VMware technologies for server consolidation and easy administration, and migration from older systems to current MS Windows or Linux-based environments. Progent's team-oriented methodology for resolving network problems enables fast escalation, if necessary, to consultants with task-relevant experience to tackle challenging situations. This expedites solutions of urgent problems, minimizes network downtime, and cuts service costs.

    Progent's UNIX/Linux support engineers can provide urgent remote help for troubleshooting problems within UNIX/Linux systems powered by leading versions of UNIX including:

    • macOS and OS X
    • Solaris
    • IBM AIX Open UNIX
    • HP-UX
    • Berkeley UNIX (BSD)
    • SCO UNIX
    • SGI/Irix
    Major Linux platforms for which Progent can provide expert support include:
    • RedHat
    • SUSE Linux
    • Debian-GNU
    • Slackware

  • Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
    Cisco Infrastructure Engineers for Boston MassachusettsThe Cisco Certified Internetwork Expert certification is the highest accreditation for network infrastructure consultants, and certifies a person's network technology skills at the master level. CCIEs can handle the most difficult challenges encountered in network infrastructure planning, deployment, administration, security, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's internal engineers in isolating anomalies with Cisco IOS network management utilities and coming up with workarounds or locating software updates. CCIEs offer excellent cost-effectiveness since their depth of expertise enables them to find solutions for the most complex problems rapidly. In typical instances, less qualified consultants can struggle for many hours or days with the same tasks that a CCIE can dispose of in a few minutes. Few service firms make Cisco CCIEs available to help small and medium sized companies. Progent offers fast phone contact with a Cisco authorized CCIE so you can get immediate help for severe network issues that are crippling business efficiency but are beyond the comfort zone of your local computer support providers. Progent's Cisco CCIE engineers can connect to your computer system by means of state-of-the-art on-line support tools to perform efficient, secure, and economical diagnosis and remediation. Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's top-selling family of infrastructure devices such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed APs, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network solutions.

  • Certified Microsoft Windows Experts
    MS Windows Experts for Boston MassachusettsProgent's Microsoft-expert online service professionals can provide network troubleshooting and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the expertise of consulting professionals who can assist your company with a broad range of platform support services including Windows Server 2012 R2 integration, Windows Server 2008 installation, Microsoft Exchange 2019 integration, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 management, SharePoint Server 2016 migration and hybrid integration support, SharePoint Server 2019 planning and integration, Microsoft Teams integration, Skype for Business Server planning and deployment consulting, Lync Server integration and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server planning, Small Business Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also offers a wide range of online PC desktop support services such as Windows 7 migration, moving to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining workstation deployment.

  • CISM and CISSP Premier Network Security Specialists
    CISSP Certified Network Security Experts for Boston MassachusettsProgent's qualified CISSP, ISSAP, and CISM security consultants can provide a variety of security services to strengthen the defenses of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or assist your company to recover rapidly following a serious penetration. Security consulting services offered by Progent include: in depth network security evaluation utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; rapid cleanup after virus and worm attacks; integrating firewalls; establishing safe mechanisms for off-site and mobile access; guarding your messaging infrastructure from spam and DHA attacks; and initiating round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert remote support services to help businesses of all sizes integrate their information networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help your IT team to design and manage hybrid environments that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid topologies that combine on-premises resources as well as public cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of cloud integration services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of background providing advanced consulting expertise remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Additional Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for contract projects that small companies frequently need. Billing rates for ongoing development or consulting tasks are determined according to the qualifications of the engineers involved. Progent's background in these special fields of computer technology enables customers to complete critical initiatives within budget and on time. Progent's project-based online engineering solutions include:
  • Call Center Services
    Progent's Help Desk Call Center programs for small and midsize businesses with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Call Center support services are intended for smaller businesses who lack the resources to assemble and manage an internal Call Center but who require fast access to a dependable Help Desk Call Center with professional telephone assistance as well as the in-depth expertise to escalate the most challenging tasks to advanced consultants.

    Progent's Co-managed Help Desk services allow your IT organization to split the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progent's shared Help Desk service is a collaborative support solution based on the top PSA platform for handling service requests, ticketing, responsibility, progress tracking, and reporting.

    Progent's Call Center consulting services can support you in building an efficient new Help Desk Call Center or improving your current organization, selecting or customizing Call Center software to handle the particular needs of your corporation, or providing temporary online staff to reinforce your internal Help Desk group to handle unusually busy events like software migrations, mass updates, or installing new business software.

    Progent's Help Desk staff of experienced network experts offers your workers in Boston Massachusetts rapid contact with a reliable network service resource with extensive background providing telephone-based support and remote repair service for networks powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Call Center perception as a crucial contributor to business success, and Progent's aim is to fix and not merely track technical issues.

  • Business Applications Services: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts Group provides online advanced consulting support and training in key business application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, programming, and education for Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft Word, and MS Excel. To learn additional information concerning Progent's consulting, custom development, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.

    Progent's Mac consultants can nurture the creative facets of Apple Mac computing by offering remote help support and training in graphics, audio, and motion video. Progent's consultants offer expertise in a large selection of Apple Mac creative tools including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with specific jobs such as scanning or digitizing audio/video or configuring an audio/video post production lab.

    Online Network Monitoring Services
    Progent can provide companies in Boston Massachusetts online computer system monitoring services based on MS System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to fit your business so that your network support is proactive and automated. By exposing possible problems before they expand into network outages, remote monitoring can ward off inconvenient and costly service crises. Progent can also provide help with network monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows networks, or networks that incorporate a variety of operating systems.

How Your Boston Massachusetts Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency phone-based help with UNIX, Linux, Solaris, or macOS and OS X networks, visit Progent's Emergency Online Help, phone 1-800-993-9400, or refer to Contact Progent.

New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.

Onsite IT Consulting
Progent locations in New England

City Address Phone Link
Boston 201 Washington Street
Boston, MA 02108
United States
(857) 770-0339 Boston Network Support Services
Lawrence 280 Merrimack St, Ste 315 - Fl 3
Lawrence, MA 01843
United States
(978) 989-6597 Lawrence Network Support Services
Manchester 1087 Elm Street, Suite 201
Manchester, NH 03101
United States
(603) 463-0063 Manchester Network Support Services
Providence 166 Valley Street
Providence, RI 02909
United States
(401) 354-1881 Providence Network Support Services
Waltham 303 Wyman Street
Waltham, MA 02451
United States
(617) 581-0770 Waltham Network Support Services

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    Progent's SonicWall firewall consultants can help you deploy, manage, and troubleshoot SonicWall firewall/VPN products including the current SonicWall TZ and NSa Series of appliances and the older SonicWall PRO 2040 products. Progent's CISM and GIAC-certified cybersecurity experts can help you incorporate SonicWall security gateways into an end-to-end security solution and build security into your corporate processes.

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    Progent can provide advanced online consulting support to help organizations connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist your IT team to design and manage hybrid ecosystems that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that combine physical resources along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services that include Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 20 years of background providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.

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  • Windows Server 2016 Information Assurance Integration
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    Progent's certified information technology consultants offer Windows Server 2016 integration consulting to help businesses of all sizes to design and implement an efficient move to Windows Server 2016 and Windows Hyper-V 2016 using a local, cloud-centric, or hybrid deployment model. Progent can help you to evaluate the business benefits of Windows Server 2016 for your environment and can help you with any aspect of designing, deploying, managing or debugging your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can help your organization to benefit from the many new high-availability and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, Virtual Machine software load, Storage Replica, plus workgroup and multi-domain failover clusters.

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    Small Office System Engineers

    Progent provides the help of Microsoft and Cisco-Premier IT consulting professionals to offer clients affordable alternatives to help businesses optimize the value of Microsoft and Cisco technology. For networks that span from small offices to large corporations, Progent's expert engineers can assist you to enhance your information system's e-mail architecture, security, availability, performance, and system management.

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    Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.

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    Progent offers the support of a certified consultant with expertise integrating technology from the leading telepresence vendors including Cisco/Tandberg, Polycom, and LifeSize and can help your company to design, configure, expand, or maintain a video conferencing solution that preserves your current investment and maximizes the business value of your IT network. Progent also offers the expertise of infrastructure engineers able to assist businesses of any size to create and troubleshoot a communications network that provides the performance, dependability, security, and scalability required to support your telepresence solution.

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