UNIX, Linux, Solaris, and Apple Mac OS X Phone-based Support for

For small and midsize businesses in Boston Massachusetts, Progent provides support for information systems powered by UNIX or Linux or for networks that feature a mix of UNIX-family systems and Windows platforms. Progent has delivered online support to businesses in all 50 states in the United States. (Refer to Progent's customer recommendations). In addition, Progent can furnish the consultation CCIE-qualified engineers for complex infrastructure issues, as well as the services of CISA and CISM-accredited security engineers to handle high-level security design and business continuity planning.

Progent's remote support engineers offer excellent leverage due to the fact that they are equipped with the practical background and the sophisticated tools to solve the majority of information system issues quickly. Efficient support lowers immediate expenses because solutions take up fewer chargeable minutes. Remote help also eliminates the expense of sending an engineer to your site. Your company benefits additionally in incidental costs by minimizing or eliminating system outages and associated costs due to business disruption, upset customers and vendors, unproductive workers, and de-focused management.

Progent's billing model for remote help is designed to maximize the impact of your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you owe only for the support that you receive. Unlike typical remote service companies, Progent imposes no service activation charge or minimum payments. Progent's per-minute billing unit and simple model for billing avoid scenarios where fast repairs somehow end up as big invoices. Progent's skill at solving problems efficiently translates into your business conserving cash.

Progent's Online Support Tools
Over time, Progent has refined a collection of optimized technologies and proven processes which permit the maximum level of effectiveness for remote consulting and repair for small and midsize business IT systems. Progent provides secure VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN access allows the engineers of Progent's remote service group to communicate with your company's network remotely without breaching network security.

Progent's highly evolved service database application stores detailed documentation for all service that Progent's customers have been provided. Progent's authorized service personnel have access to the history of assistance rendered to every Progent customer by any Progent consultant. This archive of trouble tickets and resolutions is stored as a quickly searchable support database that enables Progent's remote technical professionals to share their experiences with the whole team to make sure that the effectiveness of Progent's support improves daily. Progent's advanced certifications and close relationships with key vendors such as Cisco and Microsoft permit access to additional vast support databases and allow priority access to manufacturers' in-house product engineers with the result that Progent's online consulting experts are able to arrive at optimal solutions in the least time.

Start Receiving Online UNIX/Linux, Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's phone support in Boston Massachusetts or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for network help, go to Immediate Emergency Support.

Phone-based Network Support Services Provided by Progent
Progent's online network support engineers offer certified skills in a comprehensive array of disciplines. This breadth of capability allows Progent's consultants to handle almost any crisis that may take place in a small or midsize business information system. Credentials awarded to Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional, CCDA and CCDP.

To provide assistance to customers with mixed-platform environments, Progent also offers the support of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.

Phone-based support available from Progent to customers in Boston include:

• UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a broad spectrum of computer technology such as system architecture, messaging solutions, system and operational security, UNIX and Windows integration, virtual server technologies for server economization and simplified administration, and migration from older systems to current Microsoft Windows or Linux-powered environments. Progent's group-based methodology for resolving technical issues promotes quick escalation, if necessary, to engineers with appropriate expertise to tackle complex situations. This expedites repair of urgent problems, reduces lost productivity, and lowers support expense.

  Progent's UNIX/Linux consultants can offer emergency remote help for analyzing problems within UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX OS
  • HP-UX
  • BSD
  • SCO UNIX
  • Silicon Graphics IRIX
  Major Linux variants for which Progent can provide expertise include:
  • RedHat
  • SUSE Linux
  • Debian-GNU
  • Slackware

• Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
  The Cisco CCIE certification is the highest recognition for network infrastructure consultants, and validates a consultant's network technology knowledge at the expert level. CCIEs know how to resolve the most intractable challenges surrounding network planning, installation, administration, protection, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco's internal support staff in isolating problems with IOS network administration utilities and developing alternate approaches or locating software patches. Cisco CCIEs offer excellent cost-effectiveness because their deep experience enables them to resolve even the most complex problems quickly. In common cases, less seasoned service providers can struggle for hours or even days with identical problems that a Cisco-qualified CCIE can fix in a few minutes. Few support organizations make Cisco CCIEs available to assist small and mid-size companies. Progent can provide quick phone contact with a Cisco authorized CCIE so you can receive immediate support for severe network infrastructure issues that are impacting worker productivity but are outside the scope of your ordinary computer service resources. Progent's Cisco CCIE support experts can interface to your computer system via the latest remote troubleshooting tools to perform quick, safe, and economical diagnosis and remediation. Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's top-selling selection of infrastructure appliances such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst Series switches, as well as VPN technology.

• Certified MS Windows Expertise
  Progent's Microsoft-certified online support engineers offer computer repair and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the assistance of consulting professionals who can help you with a wide range of platform support such as Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange 2019 Server integration, Microsoft Exchange 2016 Server migration, Exchange 2013 consulting, Microsoft Exchange Server 2010 monitoring and support, SharePoint 2016 migration and hybrid deployment support, SharePoint 2019 planning and configuration, Microsoft Teams integration, Skype for Business migration support, Microsoft Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring, Project Server and Server Online planning, Small Business Server support, and Windows 2012 R2 Essentials cloud integration.

  Progent in addition can deliver a broad array of remote desktop services such as Microsoft Windows 7 migration support, moving to 64-bit desktop software, integrating Microsoft Office 2010, and automating Business Desktop Deployment.

• CISSP and ISSAP Premier Network Security Experts
  Progent's certified CISSP and ISSAP network security engineers offer a variety of security solutions to bolster the protection of your UNIX/Linux, Sun Solaris, Mac or Windows environment against assaults or help your company to recuperate rapidly after a damaging breach. Security solutions available from Progent cover in depth security evaluation utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Hydra; rapid recovery from malicious attacks; configuring firewalls; building secure architectures for off-site and mobile connectivity; defending your messaging system against spam and DHA attacks; and setting up round-the-clock proactive monitoring.

• Hybrid Cloud Integration
  Progent offers expert online consulting to help companies of all sizes integrate their information networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid topologies that utilize local IT assets along with public clouds. To help you to incorporate cloud services with networks, Progent offers a range of cloud migration support services that include Microsoft 365 Exchange Online integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration consulting. Progent has over two decades of experience delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.

• Call Center Services
  Progent's Help Desk Call Center support programs for small and midsize organizations with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Call Center support services are designed for smaller businesses who lack the budget to build and maintain an in-house Call Center but who require quick access to an effective Call Center with proficient telephone support as well as the technical depth to escalate the most challenging problems to advanced consultants.

  Progent's Help Desk Co-management services make it possible for your business to share the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution built around the leading professional services automation (PSA) tool for managing end-user service requests, ticketing, responsibility, status tracking, and reporting.

  Progent's Help Desk Call Center consulting support can support you in creating an efficient new Call Center or revamping your existing one, evaluating or customizing Call Center software to address the unique requirements of your corporation, or adding temporary online staff to reinforce your internal Help Desk team to handle demanding scenarios like software transitions, mass upgrades, or installing brand new applications.

  Progent's Help Desk staff of experienced network experts provides your clients in Boston Massachusetts instant assistance from a reliable support resource with substantial background providing phone support and online troubleshooting for computer environments powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk the reputation as a significant enabler of company success, and Progent's goal is to resolve instead of merely report network issues.

• Business Applications Support: Training, Programming, and Integration
  Progent's Applications Consulting Group provides online and in-depth consulting support and education in key application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, customization, and training for Microsoft applications including Microsoft CRM, Office Project, Microsoft Office Word, and Microsoft Office Excel. To read more information concerning Progent's consulting, programming, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.

  Progent's Apple Mac professionals can support the imaginative aspect of Mac computing by delivering remote help services and education in graphics, sound, and motion video. Progent's consultants offer assistance in a variety of Apple Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with common jobs like capturing or digitizing audio/video or setting up an audio/video post production facility.

  Online Network and Server Monitoring Services
  Progent can provide businesses in Boston Massachusetts remote network and server monitoring services centered around MS System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to suit your environment so your computer support is proactive and automated. By detecting potential problems before they result in full-scale emergencies, automated monitoring can minimize inconvenient and expensive information system breakdowns. Progent can also deploy network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or systems that support a combination of operating systems.

New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.