UNIX and Linux Phone-based Technical Support for
Boston Enterprise IT Network Infrastructure
For small businesses in Boston Massachusetts, Progent offers technical support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online support to companies in all 50 states in the United States. (See Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for challenging infrastructure problems, plus the assistance of CISA and CISSP-accredited security consultants to help with high-level security architecture and business continuity planning.
Progent's remote technical support engineers offer exceptional leverage due to the fact that they are equipped with the practical background and the advanced technology to resolve most information system problems rapidly. This lowers direct costs since service calls require fewer billable minutes. Online help also eliminates the cost of dispatching a consultant to your location. Your organization saves additionally with incidental expenses by reducing or avoiding system downtime and related costs resulting from business discontinuity, upset clients, unproductive employees, and de-focused executives.
Progent's billing policy for remote support is structured to stretch your IT service dollar. Progent charges per minute for phone consulting, so you are charged only for the services that you actually get. Unlike typical online support firms, Progent imposes no initialization charge or minimum payments. Progent's per-minute billing unit and clean policy for pricing prevent situations where quick fixes manage to end up as large tabs. Progent's penchant for handling problems efficiently translates into your business spending less cash.
Progent's Online Technical Support Tools
Over the years, Progent has developed an arsenal of optimized tools and field-tested methodologies which ensure the highest degree of effectiveness for remote consulting and troubleshooting for small company information systems. Progent provides secure Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN access enables the engineers of Progent's Technical Response Center to connect to your company's system without violating system security.
Progent's advanced customer support reporting system stores detailed records for the service that Progent's clients have received. Progent's staff service personnel have the benefit of the records of support rendered to each client by every Progent engineer. This archive of trouble tickets and resolutions is stored as a quickly accessible internal knowledge base that enables Progent's online technical professionals to share their experiences with the whole team to make sure that the value of Progent's technical support improves daily. Progent's high-level accreditations and working associations with major industry leaders including Cisco and Microsoft make available other extensive technical databases and permit quick response from vendors' in-house product engineers so Progent's online service specialists can arrive at the best resolutions in the least time.
Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's remote support in Boston Massachusetts or to find out more about Progent's online support programs, call Progent at
Online Network Support Services Available from Progent
Progent's remote technical service experts have advanced credentials in an extensive set of technologies. This breadth of IT skills enables Progent's consultants to resolve practically any problem that may crop up in a small or midsize business information system. Credentials awarded to Progent consultants in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, CCVP, and Design Associate.
To provide assistance to clients with mixed-operating system networks, Progent also provides the skills of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based support services provided by Progent to customers in Boston include:
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UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X online support services cover a wide spectrum of computer technology including network architecture, email systems, system and operational security, UNIX and Microsoft Windows coexistence, virtual server technologies for server consolidation and easy management, and migration from older systems to current MS Windows or Linux-powered solutions. Progent's team-based approach to resolving technical problems enables quick escalation, when required, to engineers with appropriate experience to handle challenging scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and cuts service costs.Progent's UNIX and Linux support engineers can offer urgent online help for analyzing anomalies within UNIX, Linux, or Solaris networks based on popular versions of UNIX including:
- Apple macOS and OS X
- Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- BSD
- SCO UNIX
- Silicon Graphics IRIX
- RedHat
- SUSE
- Debian GNU/Linux
- Slackware Linux
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Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure consultants, and validates a consultant's network technology skills at the expert level. Cisco CCIEs know how to handle even the most intractable challenges associated with network infrastructure design, installation, management, security, and repair. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal support staff in isolating anomalies with Cisco IOS network management utilities and developing alternate approaches or locating software patches. Cisco CCIEs are an exceptional cost-effectiveness since their broad expertise allows them to solve even the most difficult problems quickly. In common cases, less experienced service providers can struggle for hours or even days with the same tasks that a CCIE can resolve in minutes.
Few support firms make Cisco-qualified CCIEs accessible to help small and medium sized businesses. Progent can provide fast telephone access to a Cisco-qualified CCIE so your company can receive timely assistance for severe network infrastructure issues that are crippling business efficiency but are not within the experience of your regular computer service personnel. Progent's CCIE support experts can connect to your computer system using the latest remote troubleshooting tools to provide fast, secure, and economical analysis and repair.
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's market leading family of connectivity products including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) technology.
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Certified MS Windows Experts
Progent's Microsoft-premier remote support engineers can deliver network troubleshooting and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the expertise of support professionals who can help you with a broad variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2019 Server integration,
MS Exchange 2016 migration, Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment support,
SharePoint Server 2019 design and configuration, Microsoft Teams migration expertise, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 management and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server training,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a full range of remote PC desktop support including Windows 7 integration, moving to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
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CISM and CISSP Certified Network Security Engineers
Progent's accredited CISSP, ISSAP, and CISM security consultants offer a range of system protection solutions to strengthen the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against attacks or assist your company to recuperate rapidly after a serious penetration. Security services offered by Progent cover comprehensive network security audits using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Nikto; quick recuperation from virus and worm assaults; setting up firewalls; designing safe techniques for off-site and mobile communication; defending your messaging infrastructure from viruses, spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert online support services to help companies of any size connect their information networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid environments that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid network models that utilize on-premises IT assets along with cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of public cloud migration support services such as Microsoft 365 integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration consulting. Progent has over two decades of experience providing high-level consulting support remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent offers the services of world-class remote consulting professionals for special IT projects that small companies frequently need. Billing charges for ongoing development or consulting tasks are set based on the qualifications of the consultants required. Progent's experience with these important areas of computer technology enables customers to execute critical initiatives within budget and on schedule. Progent's special online consulting services include:
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Help Desk Call Center Support
Progent's Help Desk programs for small and midsize companies with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center support services are well suited for smaller companies who don't have the resources to support an internal Help Desk Call Center but who require quick response from an effective Help Desk Call Center with professional phone support plus the technical depth to escalate complex problems to high-level engineers.Progent's Help Desk Co-management services make it possible for your business to share the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution built around the top PSA tool for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Call Center consulting services can support you in creating an efficient new Help Desk Call Center or improving your existing one, identifying or enhancing Help Desk Call Center application software to meet the unique demands of your company, or providing occasional phone support staff to work with your in-house Help Desk Call Center team to handle unusually busy scenarios such as software migrations, mass updates, or rolling out brand new business software.
Progent's Help Desk Call Center staff of seasoned information technology experts offers your workers in Boston Massachusetts quick assistance from an effective support resource with extensive background delivering telephone-based support and remote troubleshooting for networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Call Center recognition as a solid driver of business performance, and Progent's aim is to solve instead of merely track network problems.
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Applications Services: Training, Programming, and Problem Solving
Progent's Applications Consulting staff provides online advanced consulting support and training in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting, custom development, and training for Microsoft business applications including CRM, Project, Office Word, and Excel. For additional information concerning Progent's consulting, customization, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.Progent's Mac consultants can nurture the artistic aspect of Apple Mac computing by providing phone-based consulting services and training in imaging, audio, and video. Progent's support professionals offer assistance in a large selection of Mac applications such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with special procedures such as scanning or digitizing audio/video or building an audio/video post production facility.
Online Network Monitoring Support
Progent offers companies in Boston Massachusetts online computer system monitoring services based on MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your environment so your network maintenance is proactive and automated. By anticipating emerging trouble spots before they grow into crashes, automated monitoring can minimize stressful and expensive network breakdowns. Progent can also utilize system monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft networks, or environments based on a mix of operating systems.
To contact Progent about urgent phone-based expertise with UNIX/Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Urgent Phone-Based Support, phone
New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.
| City | Address | Phone | Link |
| Boston | 201 Washington Street Boston, MA 02108 United States |
(857) 770-0339 | Boston Network Support Services |
| Lawrence | 280 Merrimack St, Ste 315 - Fl 3 Lawrence, MA 01843 United States |
(978) 989-6597 | Lawrence Network Support Services |
| Manchester | 1087 Elm Street, Suite 201 Manchester, NH 03101 United States |
(603) 463-0063 | Manchester Network Support Services |
| Providence | 166 Valley Street Providence, RI 02909 United States |
(401) 354-1881 | Providence Network Support Services |
| Waltham | 303 Wyman Street Waltham, MA 02451 United States |
(617) 581-0770 | Waltham Network Support Services |
An index of content::
Open Now Consulting ISA 2004 Firewall
Microsoft ISA 2004 Firewall Integration Support
Progent's Microsoft-certified Internet Security and Acceleration Server consultants have broad backgrounds developing corporate security designs for information systems with many sites, remote users, and line-of-business eCommerce applications. A Progent ISA 2004 Firewall engineer is ready to help your small or mid-size business design and deploy an installation of ISA Server 2004 that supports your information security needs without limiting your network.
Microsoft Certified Partner SharePoint Server 2010 Online Support Services
Urgent SPS 2019 Technical Support Services
Progent's Microsoft-certified experts offer businesses of any size consulting, technical support, and application development services for Microsoft SharePoint Server and SharePoint Online. SharePoint is an advanced platform that utilizes web technology for intelligently coordinating people, groups and information. Microsoft SharePoint Server provides a central spot for your employees or clients to connect to, manage, distribute and manipulate useful information, documents, and applications and to communicate with other people. SharePoint allows quicker and better decisions, more effective access across groups and more streamlined business practices. Windows SharePoint Services connect workers, clients, teams and projects with the information they've developed in a manner that makes data easy to locate, download and apply. Progent's certified SharePoint experts can help your organization to support your existing SharePoint solution or migrate to the latest release of SharePoint.
Consultancy Dynamics GP Development
Dynamics GP Customization Technology Professional
Progent's seasoned solution designers and software developers can help your company to create enhancements to Microsoft Dynamics GP/Great Plains that support the special requirement of your organization without losing the advantages of seamless Windows integration. Progent can also offer help with a range of software development tools that can be used to build integrations with Microsoft GP. These integration tools include Dexterity, Modifier, Visual Studio for Dynamics, Extender, eConnect, Web Services for Dynamics GP, and Integration Manager.
ProSight VM Hosting Consult
Consult Private Clouds for Small Businesses
Progent's ProSight Virtual Hosting service offers complete hosting of a small company's production servers in a solution that gives the highest degree of dependability and scalability and is also easy to transfer to any data center. ProSight Virtual Hosting and management options are based on mature virtualization technologies that enable small and midsize companies with mixed- platform IT systems to economize dramatically on the expense of capital equipment, infrastructure maintenance, and IT administration while benefiting from enterprise-class reliability and an unmatched level of vendor flexibility.
Part-Time CIO Technical Support Services
24x7x365 CIO Configuration
Progent can provide the part-time or temporary services of a seasoned Chief Information Officer to provide a broad perspective to assist you select and support network solutions to meet your current needs and that can serve as a solid foundation for your future growth. Progent's temporary Chief Information Officer services offer economic advantages to companies who want to maximize the benefits from their IT investment but who are unable or unwilling to add another executive-level position to their full-time staff. Because Progent is vendor-agnostic, with a large staff of consultants certified to support all leading operating systems and connectivity technologies plus a broad range and business software, Progent is in a unique position to offer unbiased advice as well as advanced technical help for developing IT solutions that fit the particular requirements of your organization.
24/7/365 CISA Certified Security Team
CISA Certified Security Audit Consultancy
The Certified Information Systems Auditor credential is a globally recognized achievement that signifies mastery in network security audit and control. Certified by the American National Standards Institute (ANSI), the CISA credential has consultants pass an extensive test administered by the ISACA professional association. Progent can provide the services of a CISA-Certified network security audit consultant trained to assist companies in the areas of information systems audit process, information technology administration, systems and infrastructure lifecycle, information technology support, safeguarding of data assets, and business continuity preparedness.
Monitoring and Reporting Onsite Technical Support
Microsoft Operations Manager Computer Consulting
Progent's Microsoft-certified consultants have over 10 years of experience planning, deploying, optimizing and troubleshooting System Center Operations Manager environments and can provide companies of all sizes advanced online or on-premises consulting support for SCOM 2012. Progent can help your company to design an architecture for System Center 2012 Operations Manager servers that delivers the responsiveness and resilience required to watch over your IT resources efficiently, whether your datacenters are on-premises, in the cloud, or a hybrid solution. Progent's SCOM consultants can also assist you to import and customize SCOM 2012 management packs according to leading practices for tracking network infrastructure and Microsoft and third-party apps and services. In addition, Progent can deliver fast remote or on-premises technical support to help you to fix serious problems uncovered by SCOM 2012.
SQL Server 2017 Always On Availability Groups Engineer
Support and Integration SQL Server 2017 SSAS
Progent's Microsoft-certified SQL Server 2017 experts can assist you to assess the business benefits of upgrading to SQL Server 2017 and can help your organization to design and implement a smooth migration of your databases and applications to any deployment model including local, cloud-based, or hybrid. Progent's consultants can provide online or on-premises support services ranging from on-demand design review or debugging to comprehensive project management to make sure your SQL Server 2017 project is successfully completed on schedule and within budget.
Infor SyteLine CloudSuite Inventory Management Technology Professional
Infor SyteLine CloudSuite General Ledger Consulting
Infor CloudSuite Industrial, previously known as SyteLine, is an ERP solution that embodies over 25 years of experience assisting manufacturing, distribution and service organizations to manage supply chains and streamline critical business processes in order to bring products to market fast and adhere to customer schedules dependably. Progent offers the skills of an ERP consultant with more than 20 years of background working with the SyteLine/CloudSuite Industrial platform. Progent offers online or on-premises services that spans from occasional advice to comprehensive solution planning and project management outsourcing or co-sourcing. Sample services offered by Progent for CloudSuite Industrial/SyteLine include installation, upgrades, process improvement, customization, CPQ, web site integration, debugging, ETL, Excel and SQL integration, training, and database administration.
Consultant Services Infor SyteLine CloudSuite Excel Integration
Infor SyteLine CloudSuite Training Technology Professional
Infor CloudSuite Industrial, formerly known as SyteLine, is an ERP solution that embodies more than 25 years of background helping manufacturing and service companies to manage complex supply chains and improve the efficiency of key business processes in order to get products to market quickly and meet customer schedules dependably. Progent offers the skills of an ERP consultant with over 20 years of experience with the SyteLine/CloudSuite Industrial product family. Progent can provide online or on-premises consulting that spans from as-needed advice to end-to-end solution planning and project management. Sample services offered by Progent for CloudSuite Industrial/SyteLine include installation, migration, business analysis, customization, Configure/Price/ Quote, web site integration, technical support, ETL, Excel and SQL integration, disaster recovery planning, and database administration.
Configuration Manager 2016 Outsourcing
Microsoft SCCM 2016 and Exchange 2016 Network Engineer
Configuration Manager 2016 automates software provisioning at scale, streamlines compliance settings control, keeps track of network resources, protects against company data leakage, performs health reporting, enables safe end-user self service, and delivers a single point of control for managing mixed-OS networks based on on-premises, cloud, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Azure cloud experts can assist you with any aspect of designing, installing, using and troubleshooting a System Center 2016 Configuration Manager deployment for local, cloud, or hybrid environments.
Microsoft Word for Mac Learning
Biggest Mac Office Word Training
Progent offers onsite training designed for people who want to expand their understanding of the Apple macOS and OS X operating system, Mac computers, or Mac office productivity applications including Word, Excel, and Outlook for Mac. Progent also can provide customized group or one-on-one webinar training for Mac applications.
Implementation Consulting Companies Microsoft Office
Microsoft Network Engineers
Progent's IT outsourcing services provide economical computer consulting for small businesses. Whether it includes planning system infrastructure, creating an internal Help Desk or using an outside one, rolling out an updated e-mail system, monitoring your network, or developing an on-line business application, outsourcing your network technical services can reduce costs and eliminate uncertainties, allowing IT support budgets to increase in a more linear and manageable manner than is possible by building up a bulky, knowledgeable in-house IT staff. Progent's Outsourcing White Paper and datasheets tell you how Progent can enable you to build a secure and robust system architecture for your critical applications based on Microsoft Windows.
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