For small and midsize companies located in Boston Massachusetts, Progent offers support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX and Microsoft Windows platforms. Progent has provided online support to companies in every state in the U.S. (See Progent's customer testimonials). In addition, Progent can furnish the consultation CCIE-qualified engineers for challenging connectivity issues, plus the services of CISA and CISSP-certified security engineers to help with high-level security design and disaster recovery planning.
Progent's online support engineers offer exceptional value because they have the real-world experience and the sophisticated technology to solve the majority of information system problems rapidly. Efficient support lowers immediate expenses because solutions take up fewer billable minutes. Remote help also eliminates the expense of dispatching a consultant to your office. Your company benefits even more with indirect expenses by reducing or eliminating system downtime and related costs due to business disruption, upset clients, unproductive workers, and de-focused executives.
Progent's pricing model for remote help is structured to maximize the impact of your IT service investment. Progent bills per minute for phone assistance, so you are charged only for the services that you receive. Unlike typical remote service organizations, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute billing unit and simple model for billing save you from situations where fast solutions manage to end up as large tabs. Progent's penchant for dealing with problems quickly results in your company saving cash.
Progent's Online Service Tools
Over time, Progent has developed an array of optimized tools and field-tested methodologies that promote the maximum level of effectiveness for remote consulting and repair for small and midsize company information systems. Progent provides safe Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN access permits the consultants of Progent's online support team to communicate with your network remotely without breaching corporate security.
Progent's proprietary service database system stores extensive documentation describing all service that Progent's clients have received. Progent's staff engineers have the benefit of the specifics of assistance delivered to each Progent customer by any Progent engineer. This archive of issues and solutions is structured as a readily searchable support knowledge base that enables Progent's remote support experts to share their knowledge with the whole team to ensure that the value of Progent's support grows daily. Progent's advanced certifications and working associations with important technology companies including Cisco and Microsoft make available additional vast support knowledge bases and permit fast access to manufacturers' internal engineering staff so Progent's online service specialists are able to come up with the best resolutions quickly.
Get Remote UNIX/Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To access Progent's phone support in Boston Massachusetts or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for network support, visit Immediate Emergency Support.
Phone-based Technical Support Services Offered Progent
Progent's online consulting professionals have advanced credentials in an extensive array of products and technologies. This wide range of capability permits Progent's consultants to handle practically any problem that may crop up in a small company information system. Credentials held by Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to businesses with multi-OS environments, Progent also offers the services of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional engineers.
Online technical services Offered by Progent to clients in Boston include:
Additional Consulting Services Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote consulting services cover a wide array of information technology including network infrastructure, email solutions, network and operational security, UNIX and Windows coexistence, VMware products for server economization and easy management, and transitioning from legacy applications to the latest Windows or Linux environments. Progent's group-based methodology for resolving technical problems promotes fast escalation, when required, to engineers with appropriate experience to handle challenging scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts service expense.
Progent's UNIX and Linux support engineers can offer urgent online assistance for analyzing anomalies affecting UNIX/Linux networks based on leading versions of UNIX such as:
Important Linux platforms for which Progent can provide expert support include:
- Slackware Linux
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier accreditation for networking engineers, and validates a person's network technology knowledge at the master level. CCIEs can deal with even the most stubborn problems associated with network infrastructure design, installation, administration, security, and troubleshooting. CCIEs operate on a privileged basis with Cisco's in-house support staff in analyzing problems with Cisco IOS Software network administration utilities and coming up with alternate approaches or identifying program patches. Cisco CCIEs are an excellent value since their depth of experience enables them to solve the most complex problems quickly. In typical cases, less qualified consultants can struggle for many hours or even days with identical tasks that a Cisco CCIE can dispose of in a few minutes.
Few support firms make Cisco CCIEs available to help small and medium sized businesses. Progent offers fast phone access to a Cisco CCIE so your company can receive immediate support for complex network infrastructure issues that are lowering business productivity but are beyond the experience of your ordinary network service providers. Progent's Cisco CCIE support experts can tie into your network using sophisticated remote troubleshooting tools to perform efficient, safe, and affordable analysis and remediation.
Progent's CCIEs can provide assistance with all of Cisco's popular family of infrastructure appliances such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure broadband and IS routers, wireless access points and bridges, Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst switches, as well as Virtual Private Network technology.
Authorized MS Windows Experts
Progent's Microsoft-expert remote support experts can provide network repair and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can assist you with a broad variety of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 deployment,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Exchange 2010 management,
SharePoint Server 2016 migration and hybrid integration support,
SharePoint Server 2019 design and configuration, Microsoft Teams migration expertise, Skype for Business Server planning and deployment support, Lync Server 2013 integration and Office Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online planning,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a full range of online PC desktop services including Windows 7 migration support, preparing for to 64-bit desktop applications, configuring Office 2010, and streamlining Business Desktop Deployment.
CISM and CISSP Premier Network Security Engineers
Progent's qualified CISSP, ISSAP, and CISM network security consultants can provide a range of system protection services to improve the defenses of your UNIX, Linux, Sun Solaris, Mac or Windows network against assaults or assist your company to clean up rapidly following a damaging breach. Security support services available from Progent include: thorough security audits utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; quick recovery from virus and worm assaults; installing firewalls; establishing secure mechanisms for off-site and mobile communication; guarding your messaging system against spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting services to help businesses of any size connect their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that utilize on-premises IT assets along with public cloud services. To help you to integrate cloud services with networks, Progent offers a range of public cloud integration services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of background delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Progent can provide the services of world-class online consulting experts for special IT projects that small companies frequently need. Billing rates for longer-term development or consulting tasks are set according to the qualifications of the engineers assigned. Progent's background in these special areas of computer technology enables customers to execute critical projects economically and on time. Progent's project-based remote consulting services include:
How Your Boston Massachusetts Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Services
Progent's Help Desk support programs for small companies with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Call Center support services are a convenient solution for small organizations who don't have the money or time to build and maintain an internal Help Desk but who want fast response from an effective Help Desk with professional phone support plus the available expertise to escalate complex tasks to high-level engineers.
Progentís Help Desk sharing services make it possible for your business to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of certified desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution built around the leading professional services automation platform for managing service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk consulting expertise can support you in establishing an effective new Help Desk Call Center or revamping your established organization, selecting or enhancing Call Center software to meet the particular needs of your business, or providing temporary online personnel to reinforce your in-house Call Center group to handle demanding situations such as software transitions, mass updates, or rolling out brand new applications.
Progent's Call Center staff of veteran information technology consultants provides your computer users in Boston Massachusetts rapid communication with an effective network service resource with extensive background providing telephone-based consulting and online repair service for computer environments powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk Call Center recognition as a solid driver of business success, and Progent's target is to resolve rather than just track IT issues.
Business Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Experts Team can supply remote professional consulting expertise and education in specific business application fields that include ERP, MRP, custom financial systems, and CRM. Progent also can deliver expertise, programming, and training for Microsoft applications such as CRM, Microsoft Project, Word, and MS Excel. To learn additional information concerning Progent's consulting, customization, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Apple Mac consultants can promote the artistic facets of Macintosh environments by providing remote consulting support and training in imaging, audio, and motion video. Progent's support professionals offer assistance in a large selection of Apple Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with common projects like capturing or digitizing audio/video or establishing an audio/video production facility.
Remote Network and Server Monitoring Support
Progent offers companies in Boston Massachusetts remote network and server monitoring services centered around Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to accommodate your environment so that your network support is proactive and automated. By spotting looming problems before they expand into downtime, automated monitoring can avoid disruptive and expensive service crises. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or networks that support a combination of OS platforms.
To contact Progent about urgent remote assistance with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Emergency Online Help, call 1-800-993-9400, or go to Contact Progent.
New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.
Progent locations in New England