For small companies in Boston Massachusetts, Progent provides support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX and Microsoft technology. Progent has delivered online support to businesses in every state in the United States. (See Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE network specialists for complex infrastructure problems, plus the assistance of CISSP and CISM-accredited security engineers to help with advanced security design and disaster recovery preparedness.
Progent's online technical support engineers represent excellent leverage due to the fact that they are equipped with the real-world experience and the sophisticated tools to solve the majority of information system issues quickly. This lowers direct costs because service calls accumulate a smaller number of billable consulting minutes. Remote support also eliminates the expense of sending an engineer to your office. Your company saves additionally with incidental expenses by minimizing or eliminating network outages and related costs due to business disruption, upset customers and vendors, unproductive workers, and distracted management.
Progent's pricing model for online support is designed to maximize the impact of your IT service investment. Progent bills by the minute for phone assistance, so you are billed just for the services that you receive. Unlike many online service firms, Progent asks for no service activation surcharge or minimum payments. Progent's one-minute billing unit and clean model for pricing eliminate situations where speedy. minor solutions manage to turn into big invoices. Progent's penchant for dealing with technical issues efficiently translates into your company saving money.
Progent's Online Technical Support Technologies
Over the years, Progent has refined an array of customized tools and field-proven methodologies which ensure the maximum degree of effectiveness for remote consulting and troubleshooting for small and midsize company computer systems. Progent provides safe VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN access permits the engineers of Progent's online support team to connect to your company's system remotely without compromising network security.
Progent's highly evolved technical support database application stores thorough records of the service that Progent's clients have been provided. Progent's authorized service personnel have access to the records of assistance provided to every client by every consultant. This database of trouble tickets and resolutions is organized as a conveniently searchable internal database that permits Progent's remote technical engineers to share their knowledge company-wide to ensure that the effectiveness of Progent's support improves over time. Progent's advanced accreditations and close associations with major industry leaders such as Cisco and Microsoft permit access to additional extensive support databases and allow fast access to vendors' internal engineering staff with the result that Progent's remote consulting experts are able to come up with optimal resolutions promptly.
Start Receiving Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's phone services in Boston Massachusetts or to find out more about Progent's phone support programs, call Progent at
Online Technical Support Services Provided by Progent
Progent's phone-based consulting professionals possess credentials in an extensive array of technologies. This wide range of capability allows Progent's engineers to tackle almost any emergency likely to occur in a small company information system. Certificates held by Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional, and Design Professional.
To provide assistance to companies with mixed-platform environments, Progent also provides the skills of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical services Offered by Progent to small businesses in Boston include:
Progent's UNIX and Linux consultants can provide urgent remote help for resolving anomalies within UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as:
Progent in addition offers a wide range of remote PC desktop services such as Microsoft Windows 7 migration, preparing for to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining workstation deployment.
Progent's Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk services transparently between your IT staff and Progent's large roster of certified desktop support engineers and subject matter experts. Progent's shared Help Desk service is a collaborative service desk solution built around the leading PSA platform for handling end-user service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Call Center consulting support can guide you in establishing an effective new Help Desk Call Center or revamping your existing organization, identifying or customizing Call Center application software to address the unique demands of your corporation, or adding occasional online staff to supplement your existing Call Center team during unusually busy events such as software transitions, major updates, or rolling out brand new business software.
Progent's Call Center team of experienced network experts offers your computer users in Boston Massachusetts rapid communication with a reliable network service resource with substantial background delivering telephone-based help and remote troubleshooting for networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk Call Center recognition as a crucial contributor to business efficiency, and Progent's goal is to resolve rather than simply track technical problems.
Progent's Apple Mac professionals can promote the artistic components of Macintosh environments by providing phone-based consulting support and education in graphics, audio, and motion video. Progent's consultants can provide help in a range of Macintosh creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with special procedures such as scanning or digitizing audio or video or putting together an audio/video production facility.
Remote Network Monitoring Services
Progent can provide businesses in Boston Massachusetts online network and server monitoring support based on Microsoft Operations Manager network monitoring and reporting, adapted by Progent to fit your environment so that your network support is proactive and automated. By detecting looming problems before they grow into full-scale emergencies, automated monitoring can ward off stressful and costly network failures. Progent can also utilize network monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or environments based on a combination of platforms.
New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.
|Boston||201 Washington Street
Boston, MA 02108
|(857) 770-0339||Boston Network Support Services|
|Lawrence||280 Merrimack St, Ste 315 - Fl 3
Lawrence, MA 01843
|(978) 989-6597||Lawrence Network Support Services|
|Manchester||1087 Elm Street, Suite 201
Manchester, NH 03101
|(603) 463-0063||Manchester Network Support Services|
|Providence||166 Valley Street
Providence, RI 02909
|(401) 354-1881||Providence Network Support Services|
|Waltham||303 Wyman Street
Waltham, MA 02451
|(617) 581-0770||Waltham Network Support Services|