For small businesses in Boston Massachusetts, Progent offers technical support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online support to companies in all 50 states in the United States. (See Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for challenging infrastructure problems, plus the assistance of CISA and CISSP-accredited security consultants to help with high-level security architecture and business continuity planning.
Progent's remote technical support engineers offer exceptional leverage due to the fact that they are equipped with the practical background and the advanced technology to resolve most information system problems rapidly. This lowers direct costs since service calls require fewer billable minutes. Online help also eliminates the cost of dispatching a consultant to your location. Your organization saves additionally with incidental expenses by reducing or avoiding system downtime and related costs resulting from business discontinuity, upset clients, unproductive employees, and de-focused executives.
Progent's billing policy for remote support is structured to stretch your IT service dollar. Progent charges per minute for phone consulting, so you are charged only for the services that you actually get. Unlike typical online support firms, Progent imposes no initialization charge or minimum payments. Progent's per-minute billing unit and clean policy for pricing prevent situations where quick fixes manage to end up as large tabs. Progent's penchant for handling problems efficiently translates into your business spending less cash.
Progent's Online Technical Support Tools
Over the years, Progent has developed an arsenal of optimized tools and field-tested methodologies which ensure the highest degree of effectiveness for remote consulting and troubleshooting for small company information systems. Progent provides secure Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN access enables the engineers of Progent's Technical Response Center to connect to your company's system without violating system security.
Progent's advanced customer support reporting system stores detailed records for the service that Progent's clients have received. Progent's staff service personnel have the benefit of the records of support rendered to each client by every Progent engineer. This archive of trouble tickets and resolutions is stored as a quickly accessible internal knowledge base that enables Progent's online technical professionals to share their experiences with the whole team to make sure that the value of Progent's technical support improves daily. Progent's high-level accreditations and working associations with major industry leaders including Cisco and Microsoft make available other extensive technical databases and permit quick response from vendors' in-house product engineers so Progent's online service specialists can arrive at the best resolutions in the least time.
Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's remote support in Boston Massachusetts or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for network support, go to Immediate Urgent Support.
Online Network Support Services Available from Progent
Progent's remote technical service experts have advanced credentials in an extensive set of technologies. This breadth of IT skills enables Progent's consultants to resolve practically any problem that may crop up in a small or midsize business information system. Credentials awarded to Progent consultants in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, CCVP, and Design Associate.
To provide assistance to clients with mixed-operating system networks, Progent also provides the skills of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based support services provided by Progent to customers in Boston include:
Additional Consulting Services Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X online support services cover a wide spectrum of computer technology including network architecture, email systems, system and operational security, UNIX and Microsoft Windows coexistence, virtual server technologies for server consolidation and easy management, and migration from older systems to current MS Windows or Linux-powered solutions. Progent's team-based approach to resolving technical problems enables quick escalation, when required, to engineers with appropriate experience to handle challenging scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and cuts service costs.
Progent's UNIX and Linux support engineers can offer urgent online help for analyzing anomalies within UNIX, Linux, or Solaris networks based on popular versions of UNIX including:
Major Linux platforms for which Progent offers expertise include:
- Apple macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure consultants, and validates a consultant's network technology skills at the expert level. Cisco CCIEs know how to handle even the most intractable challenges associated with network infrastructure design, installation, management, security, and repair. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal support staff in isolating anomalies with Cisco IOS network management utilities and developing alternate approaches or locating software patches. Cisco CCIEs are an exceptional cost-effectiveness since their broad expertise allows them to solve even the most difficult problems quickly. In common cases, less experienced service providers can struggle for hours or even days with the same tasks that a CCIE can resolve in minutes.
Few support firms make Cisco-qualified CCIEs accessible to help small and medium sized businesses. Progent can provide fast telephone access to a Cisco-qualified CCIE so your company can receive timely assistance for severe network infrastructure issues that are crippling business efficiency but are not within the experience of your regular computer service personnel. Progent's CCIE support experts can connect to your computer system using the latest remote troubleshooting tools to provide fast, secure, and economical analysis and repair.
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's market leading family of connectivity products including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) technology.
Certified MS Windows Experts
Progent's Microsoft-premier remote support engineers can deliver network troubleshooting and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the expertise of support professionals who can help you with a broad variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2019 Server integration,
MS Exchange 2016 migration, Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment support,
SharePoint Server 2019 design and configuration, Microsoft Teams migration expertise, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 management and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server training,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a full range of remote PC desktop support including Windows 7 integration, moving to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Certified Network Security Engineers
Progent's accredited CISSP, ISSAP, and CISM security consultants offer a range of system protection solutions to strengthen the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against attacks or assist your company to recuperate rapidly after a serious penetration. Security services offered by Progent cover comprehensive network security audits using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Nikto; quick recuperation from virus and worm assaults; setting up firewalls; designing safe techniques for off-site and mobile communication; defending your messaging infrastructure from viruses, spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert online support services to help companies of any size connect their information networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid environments that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid network models that utilize on-premises IT assets along with cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of public cloud migration support services such as Microsoft 365 integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration consulting. Progent has over two decades of experience providing high-level consulting support remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent offers the services of world-class remote consulting professionals for special IT projects that small companies frequently need. Billing charges for ongoing development or consulting tasks are set based on the qualifications of the consultants required. Progent's experience with these important areas of computer technology enables customers to execute critical initiatives within budget and on schedule. Progent's special online consulting services include:
How Your Boston Massachusetts Business Can Contact Progent's Online Service Professionals
Help Desk Call Center Support
Progent's Help Desk programs for small and midsize companies with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center support services are well suited for smaller companies who don't have the resources to support an internal Help Desk Call Center but who require quick response from an effective Help Desk Call Center with professional phone support plus the technical depth to escalate complex problems to high-level engineers.
Progent's Help Desk Co-management services make it possible for your business to share the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution built around the top PSA tool for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Call Center consulting services can support you in creating an efficient new Help Desk Call Center or improving your existing one, identifying or enhancing Help Desk Call Center application software to meet the unique demands of your company, or providing occasional phone support staff to work with your in-house Help Desk Call Center team to handle unusually busy scenarios such as software migrations, mass updates, or rolling out brand new business software.
Progent's Help Desk Call Center staff of seasoned information technology experts offers your workers in Boston Massachusetts quick assistance from an effective support resource with extensive background delivering telephone-based support and remote troubleshooting for networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Call Center recognition as a solid driver of business performance, and Progent's aim is to solve instead of merely track network problems.
Applications Services: Training, Programming, and Problem Solving
Progent's Applications Consulting staff provides online advanced consulting support and training in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting, custom development, and training for Microsoft business applications including CRM, Project, Office Word, and Excel. For additional information concerning Progent's consulting, customization, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Mac consultants can nurture the artistic aspect of Apple Mac computing by providing phone-based consulting services and training in imaging, audio, and video. Progent's support professionals offer assistance in a large selection of Mac applications such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with special procedures such as scanning or digitizing audio/video or building an audio/video post production facility.
Online Network Monitoring Support
Progent offers companies in Boston Massachusetts online computer system monitoring services based on MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your environment so your network maintenance is proactive and automated. By anticipating emerging trouble spots before they grow into crashes, automated monitoring can minimize stressful and expensive network breakdowns. Progent can also utilize system monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft networks, or environments based on a mix of operating systems.
To contact Progent about urgent phone-based expertise with UNIX/Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.
New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.
Progent locations in New England