Fast Online Help for Boston Massachusetts UNIX or Linux SystemsFor small businesses in Boston Massachusetts, Progent provides help for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX-family systems and Windows platforms. Progent has delivered online troubleshooting to companies in every state in the United States. (See Progent's customer testimonials). In addition, Progent can furnish the consultation CCIE-qualified network specialists for challenging infrastructure problems, plus the services of CISSP and CISM-accredited security consultants to handle high-level security design and business continuity preparedness.

Progent's online technical support engineers offer exceptional value because they are equipped with the practical background and the advanced technology to resolve most information system issues quickly. Efficient support reduces immediate expenses since service calls take up fewer billable consulting minutes. Online support also avoids the cost of dispatching an engineer to your location. Your organization saves even more in incidental expenses by reducing or avoiding network outages and associated losses due to business discontinuity, upset customers and vendors, unproductive employees, and distracted executives.

Progent's pricing model for remote support is designed to get the most out of your IT service investment. Progent bills by the minute for phone assistance, so you are invoiced just for the services that you receive. In contrast to typical remote service companies, Progent asks for no initialization charge or minimum job duration. Progent's per-minute granularity and simple policy for pricing prevent situations where fast solutions manage to end up as big tabs. Progent's penchant for handling technical issues quickly translates into your business conserving cash.

Progent's Online Service Technologies
Over time, Progent has refined a set of customized technologies and field-tested processes which permit the maximum level of efficiency for online engineering help and repair for small company computer systems. Progent provides safe VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN technology enables the engineers of Progent's Technical Response Center to connect to your computer system remotely without violating system security.

Progent's powerful service reporting application maintains comprehensive histories describing the service that Progent's clients have been provided. Progent's team engineers have the benefit of the history of assistance rendered to every customer by any Progent consultant. This database of trouble tickets and solutions is stored as a readily retrievable support knowledge base that permits Progent's remote technical professionals to share their experiences company-wide to ensure that the quality of Progent's support grows over time. Progent's high-level certifications and close associations with major industry leaders including Cisco and Microsoft make available other massive technical knowledge bases and allow fast access to manufacturers' internal support staff so Progent's remote consulting specialists can come up with the best solutions quickly.

Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Computer Support from Progent
To access Progent's remote support in Boston Massachusetts or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for IT help, go to Immediate Urgent Support.

Phone-based Technical Services Available from Progent
Progent's remote support engineers have certified skills in an extensive set of products and technologies. This wide range of IT skills allows Progent's consultants to manage virtually any emergency likely to crop up in a small business information system. Certificates earned by Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Associate.

To help businesses with mixed-OS environments, Progent also offers the support of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.

Online support available from Progent to companies in Boston include:

Special Support Programs Offered by Progent
Progent offers the services of world-class remote consulting experts for contract projects that small companies frequently request. Progent's charges for longer-term consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's background in these special fields of information technology enables clients to complete major initiatives within budget and on schedule. Progent's special remote consulting services include:
  • Call Center Support
    Progent's Help Desk service offerings for small and midsize companies with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk services are intended for smaller companies who don't have the resources to assemble and manage an in-house Call Center but who want quick response from a dependable Help Desk with professional telephone support plus the in-depth expertise to escalate the most challenging problems to advanced engineers.

    Progent's shared Help Desk services allow your business to share the load for Help Desk support seamlessly between your IT staff and Progent's large roster of certified desktop support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution based on the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, accountability, status tracking, and metrics.

    Progent's Help Desk consulting services can support you in building an efficient new Help Desk or improving your established one, identifying or customizing Call Center software to meet the particular requirements of your business, or adding temporary online personnel to supplement your internal Help Desk group to deal with high-demand events such as software migrations, mass updates, or installing brand new applications.

    Progent's Help Desk Call Center team of experienced information technology consultants gives your customers in Boston Massachusetts quick access to an efficient network service resource with extensive experience offering telephone-based consulting and remote diagnostics for IT systems based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk Call Center perception as a crucial driver of business productivity, and Progent's policy is to solve instead of just record IT issues.

  • Business Applications Services: Training, Customization, and Integration
    Progent's Applications Consulting staff provides phone-based and in-depth engineering support and training in special business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, programming, and education for popular Microsoft applications such as Microsoft CRM, Office Project, Office Word, and MS Excel. To find out more on Progent's consulting, programming, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.

    Progent's Apple Mac experts can support the creative elements of Macintosh environments by offering remote help services and education in imaging, sound, and video. Progent's consultants can provide help in a variety of Mac applications such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with specific projects like capturing or digitizing audio/video or putting together an audio/video post production lab.

    Online Network and Server Monitoring Support
    Progent offers businesses in Boston Massachusetts online network monitoring support centered around MS Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to suit your business so that your computer maintenance is proactive and automated. By spotting potential issues before they result in network outages, proactive monitoring can ward off disruptive and costly information system crises. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or environments that incorporate a mix of operating systems.

How Your Boston Massachusetts Company Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency phone-based expertise with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Urgent Remote Help, call 1-800-993-9400, or visit Contact Progent.

New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.

Onsite IT Consulting
Progent locations in New England

City Address Phone Link
Boston 201 Washington Street
Boston, MA 02108
United States
(857) 770-0339 Boston Network Support Services
Lawrence 280 Merrimack St, Ste 315 - Fl 3
Lawrence, MA 01843
United States
(978) 989-6597 Lawrence Network Support Services
Manchester 1087 Elm Street, Suite 201
Manchester, NH 03101
United States
(603) 463-0063 Manchester Network Support Services
Providence 166 Valley Street
Providence, RI 02909
United States
(401) 354-1881 Providence Network Support Services
Waltham 303 Wyman Street
Waltham, MA 02451
United States
(617) 581-0770 Waltham Network Support Services




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