For small businesses located in Boston Massachusetts, Progent offers help for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX-family systems and Windows platforms. Progent has delivered remote support to companies in all 50 states in the United States. (Refer to Progent's client testimonials). In addition, Progent offers the expertise of CCIE-qualified engineers for complex infrastructure problems, as well as the assistance of CISSP-certified security engineers to help with advanced security architecture and disaster recovery planning.
Progent's online technical support engineers offer excellent leverage due to the fact that they are equipped with the real-world experience and the sophisticated technology to resolve most network problems rapidly. Efficient support lowers direct costs because solutions require fewer chargeable minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your company saves even more with incidental expenses by minimizing or avoiding network downtime and associated costs stemming from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives.
Progent's billing model for online support is designed to maximize the impact of your IT service dollar. Progent charges by the minute for phone consulting, so you owe only for the services that you actually get. In contrast to many remote support firms, Progent imposes no initialization fee or minimum payments. Progent's one-minute granularity and simple policy for billing prevent situations where quick fixes manage to end up as large invoices. Progent's penchant for solving technical issues quickly results in your company conserving cash.
Progent's Online Technical Support Tools
Over the years, Progent has refined an arsenal of optimized tools and field-proven methodologies which promote the maximum level of effectiveness for remote help and troubleshooting for small business IT systems. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN connectivity allows the consultants of Progent's Technical Response Center to interface to your network without breaching system security.
Progent's powerful customer support reporting application maintains thorough histories for the support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the specifics of support rendered to every Progent client by every Progent engineer. This database of problems and responses is organized as a conveniently searchable support knowledge base that allows Progent's remote support engineers to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support improves daily. Progent's advanced accreditations and working relationships with important vendors such as Cisco and Microsoft permit access to other extensive support databases and allow priority response from manufacturers' in-house engineering staff so Progent's remote service specialists are able to arrive at the most efficient resolutions quickly.
Start Receiving Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's phone services in Boston Massachusetts or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for IT help, visit Immediate Urgent Support.
Remote Technical Services Provided by Progent
Progent's remote technical support engineers have advanced credentials in an extensive set of technologies. This wide range of capability allows Progent's consultants to manage virtually any crisis likely to take place in a small business information system. Certifications earned by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Professional.
To provide assistance to businesses with multi-OS environments, Progent also offers the skills of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Remote technical services provided by Progent to customers in Boston include:
Special Consulting Services Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote consulting services address a wide range of information technology including network infrastructure, email systems, network and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server hardware consolidation and easy administration, and migration from older applications to the latest Microsoft Windows or Linux-powered environments. Progent's team-oriented methodology for solving technical problems enables quick escalation, if necessary, to engineers with task-relevant experience to handle complex scenarios. This expedites repair of urgent problems, reduces network downtime, and lowers support costs.
Progent's UNIX and Linux consultants can provide urgent remote help for resolving problems within UNIX/Linux networks powered by leading variants of UNIX such as:
Major Linux platforms for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the highest recognition for network consultants, and certifies a consultant's networking knowledge at the master level. Cisco CCIEs know how to resolve even the most intractable problems occurring in network infrastructure design, deployment, administration, protection, and troubleshooting. Cisco CCIEs operate closely with Cisco's internal support staff in analyzing problems with Cisco IOS Software network administration utilities and coming up with workarounds or identifying program patches. Cisco qualified CCIEs are an excellent value because their depth of experience allows them to resolve even the most difficult problems rapidly. In many cases, less qualified consultants can wrestle for hours or even days with the same tasks that a Cisco CCIE can dispose of in a few minutes.
Few service providers make Cisco CCIEs available to help small and mid-size businesses. Progent can provide quick telephone contact with a Cisco authorized CCIE so your company can receive immediate help for complex network infrastructure issues that are hurting business efficiency but are beyond the comfort zone of your ordinary network service personnel. Progent's Cisco-qualified CCIE consultants can connect to your network via the latest remote troubleshooting technology to provide efficient, secure, and affordable diagnosis and remediation.
Progent's CCIEs can provide consulting for the entire range of Cisco's market leading family of connectivity devices including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure high-speed and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst switches, plus VPN solutions.
Certified Microsoft Windows Expertise
Progent's Microsoft-expert online service experts offer computer system troubleshooting and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can help your company with a wide range of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment support,
SharePoint 2019 design and deployment, Microsoft Teams consulting, Skype for Business Server migration consulting, Microsoft Lync Server management and Microsoft Office Communications Server 2007 troubleshooting, Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Server Online training,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of remote PC desktop services such as Microsoft Windows 7 migration, upgrading to 64-bit desktop software, configuring Office 2010, and automating workstation deployment.
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's certified CISSP, ISSAP, and CISM security consultants can provide a range of security services to strengthen the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against assaults or assist your business to recuperate rapidly following a serious penetration. Security services available from Progent cover in depth network security evaluation utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick recovery from malicious assaults; installing firewalls; designing secure techniques for off-site and mobile connectivity; securing your email infrastructure against spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting support to help businesses of all sizes connect their information networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that combine local resources as well as public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud integration support services that include Office 365 integration with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than two decades of experience providing high-level consulting services remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent can provide the services of world-class remote consulting professionals for special projects that small companies frequently request. Billing charges for ongoing consulting tasks are determined based on the qualifications of the engineers involved. Progent's experience with these important areas of computer technology enables customers to complete major projects within budget and on time. Progent's special remote consulting solutions include:
How Your Boston Massachusetts Company Can Contact Progent's Online Support Experts
Call Center Support
Progent's Call Center service options for small and midsize businesses with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk services are a convenient solution for small companies who lack the budget to build and maintain an in-house Help Desk but who require quick response from a reliable Help Desk Call Center with professional telephone assistance as well as the available expertise to escalate complex problems to advanced engineers.
Progentís Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of veteran desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution built around the top professional services automation platform for managing end-user service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center consulting support can guide you in establishing an efficient new Help Desk Call Center or revamping your established organization, selecting or customizing Help Desk software products to meet the unique needs of your corporation, or adding occasional online personnel to supplement your in-house Help Desk Call Center resources to deal with high-demand scenarios such as software migrations, mass updates, or installing new business software.
Progent's Call Center team of experienced network professionals offers your workers in Boston Massachusetts quick communication with a large technical support group with substantial background delivering telephone-based help and online troubleshooting for networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk Call Center recognition as a solid enabler of business productivity, and Progent's aim is to resolve rather than simply document network issues.
Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Consulting staff offers phone-based and in-depth engineering expertise and training in key application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting, custom development, and education for popular Microsoft applications including Microsoft CRM, MS Office Project, MS Word, and MS Office Excel. To read additional information about Progent's expertise, custom programming, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Mac consultants can promote the imaginative components of Macintosh environments by offering phone-based help services and education in graphics, audio, and video. Progent's consultants offer expertise in a large selection of Macintosh programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with common projects such as scanning or digitizing audio/video or establishing an audio/video post production facility.
Remote Network and Server Monitoring Services
Progent can provide businesses in Boston Massachusetts remote network monitoring support powered by Microsoft Operations Manager network monitoring, customized by Progent to suit your environment so your computer maintenance is proactive rather than reactive. By exposing emerging issues before they cause downtime, remote monitoring can head off inconvenient and expensive network crises. Progent can also assist with system monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or systems based on multiple operating systems.
To contact Progent about urgent remote expertise with UNIX/Linux, Solaris, or macOS and OS X computer systems, visit Progent's Emergency Remote Help, call 1-800-993-9400, or visit Contact Progent.
New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.
Progent locations in New England