For small and midsize companies in Boston Massachusetts, Progent provides support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft platforms. Progent has provided remote support to businesses in every state in the United States. (Refer to Progent's customer testimonials). In addition, Progent offers the consultation CCIE-qualified engineers for challenging connectivity issues, plus the services of CISSP-certified security engineers to handle high-level security design and business continuity preparedness.
Progent's online technical support services offer excellent value due to the fact that they are equipped with the practical background and the advanced technology to resolve most network issues quickly. Efficient support lowers immediate costs since solutions take up fewer billable minutes. Remote support also eliminates the expense of sending an engineer to your site. Your company benefits even more with indirect expenses by minimizing or eliminating network downtime and associated losses stemming from business disruption, disgruntled clients, unproductive workers, and de-focused executives.
Progent's billing model for remote support is designed to stretch your IT service dollar. Progent charges by the minute for telephone-based assistance, so you are invoiced just for the support that you actually get. Unlike typical remote support organizations, Progent asks for no initialization surcharge or minimum payments. Progent's per-minute granularity and simple policy for pricing save you from scenarios where speedy. minor fixes manage to turn into big bills. Progent's penchant for solving technical issues quickly results in your company saving money.
Progent's Online Support Tools
Over time, Progent has fine tuned an array of customized technologies and proven processes that permit the highest degree of efficiency for remote help and troubleshooting for small business computer networks. Progent provides secure VPN support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN access enables the staff of Progent's Technical Response Center to interface to your network without compromising network security.
Progent's advanced technical support database system maintains extensive histories describing all support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the history of services delivered to each customer by every Progent consultant. This database of anomalies and responses is organized as an easily retrievable proprietary database that allows Progent's remote technical engineers to communicate their knowledge company-wide to make sure that the efficiency of Progent's support services improves daily. Progent's high-level accreditations and close associations with important industry leaders such as Cisco and Microsoft permit access to additional vast technical support knowledge bases and allow fast response from manufacturers' in-house product engineers so Progent's remote consulting specialists are able to find optimal solutions promptly.
Get Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's remote services in Boston Massachusetts or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for network help, visit Immediate Urgent Support.
Phone-based Technical Services Provided by Progent
Progent's remote network support experts possess certified skills in a comprehensive set of disciplines. This broad range of IT skills allows Progent's consultants to manage almost any emergency that may take place in a small or midsize business information system. Certifications awarded to Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional, and Design Professional.
To provide assistance to companies with multi-OS environments, Progent also offers access to consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Remote services Offered by Progent to companies in Boston include:
Additional Consulting Services Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X online support services address a broad range of information technology such as system architecture, email solutions, network and operational security, UNIX and Windows coexistence, virtual server technologies for server hardware economization and easy administration, and transitioning from older applications to the latest MS Windows or Linux-powered solutions. Progent's group-based approach to resolving technical issues enables quick escalation, when required, to engineers with appropriate expertise to handle complex situations. This expedites repair of urgent problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX and Linux consultants can provide urgent online assistance for resolving anomalies within UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX such as:
Major Linux versions for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network professionals, and validates a person's networking skills at the expert level. Cisco CCIEs know how to resolve even the most difficult challenges surrounding network planning, deployment, management, protection, and troubleshooting. Cisco CCIEs work on a privileged basis with Cisco's internal product support engineers in isolating anomalies with Cisco IOS network administration utilities and coming up with alternate approaches or locating software updates. CCIEs provide excellent value since their depth of experience allows them to resolve the most complex problems rapidly. In typical cases, less qualified consultants can wrestle for hours or days with identical problems that a CCIE can dispose of in minutes.
Few service providers make Cisco CCIEs available to support small and mid-size companies. Progent can provide quick telephone access to a Cisco CCIE so you can receive immediate support for serious network issues that are lowering business productivity but are beyond the experience of your regular computer support group or consultant. Progent's Cisco-qualified CCIE engineers can interface to your environment via the latest on-line support tools to provide efficient, safe, and economical diagnosis and remediation.
Progent's CCIEs offer assistance with the complete line of Cisco's industry-leading family of networking devices including PIX 500 Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure broadband and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network products.
Certified Microsoft Windows Expertise
Progent's Microsoft-premier online support professionals can deliver computer system problem solving and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can assist your company with a broad range of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2019 planning and configuration,
MS Exchange Server 2016 migration, Exchange 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint 2019 planning and integration, Microsoft Teams planning and integration, Skype for Business planning and deployment support, Lync Server management and Microsoft Office Communications Server troubleshooting, Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online training,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a full range of online PC desktop support and troubleshooting services including Windows 7 migration help, moving to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Premier System Security Engineers
Progent's certified CISSP, ISSAP, and CISM network security engineers offer a variety of security services that can bolster the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or help you to recuperate rapidly after a serious breach. Security consulting services offered by Progent cover in depth network security audits utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; fast cleanup after malicious attacks; integrating firewalls; building secure architectures for off-site and mobile access; guarding your messaging infrastructure from spam and directory harvest attacks; and instituting 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide expert online support services to help businesses of any size integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that combine on-premises resources along with public cloud services. To help you to incorporate public cloud services with networks, Progent offers a variety of cloud integration support services such as Microsoft 365 integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than 20 years of background providing high-level consulting services online, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent can provide the services of seasoned remote consulting experts for special IT projects that small businesses frequently request. Billing charges for ongoing development or consulting projects are set according to the level of expertise of the engineers involved. Progent's background in these important areas of computer technology enables customers to complete critical initiatives economically and on time. Progent's project-based remote engineering services include:
How Your Boston Massachusetts Company Can Contact Progent's Remote Support Professionals
Help Desk Call Center Expertise
Progent's Call Center service options for small companies with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Standard Help Desk Call Center support services are well suited for smaller organizations who lack the money or time to support an internal Help Desk but who want fast communication with an efficient Call Center with professional phone support as well as the in-depth expertise to escalate the most challenging trouble tickets to advanced consultants.
Progentís Help Desk Co-management services allow your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of veteran technical support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution built around the leading PSA platform for handling end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Call Center consulting support can assist you in establishing an effective new Call Center or revamping your existing organization, identifying or enhancing Help Desk software to meet the special requirements of your company, or providing temporary online personnel to supplement your existing Help Desk resources to handle high-demand events such as software transitions, major upgrades, or installing new applications.
Progent's Help Desk Call Center staff of seasoned network consultants offers your customers in Boston Massachusetts quick communication with an effective network service group with extensive experience providing telephone-based help and online diagnostics for computer environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Call Center the reputation as a key contributor to company productivity, and Progent's policy is to resolve instead of just document technical issues.
Business Applications Services: Training, Development, and Integration
Progent's Applications Experts Group can supply remote and in-depth engineering support and education in key business application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, custom programming, and training for Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Word, and Microsoft Excel. For additional information on Progent's consulting, programming, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Mac experts can nurture the imaginative facets of Mac environments by providing remote consulting services and education in graphics, sound, and motion video. Progent's support professionals offer expertise in a large selection of Apple Mac creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with common procedures such as scanning or digitizing audio/video or putting together an audio/video post production facility.
Online Network and Server Monitoring Support
Progent can provide companies in Boston Massachusetts remote network and server monitoring services centered around Microsoft System Center Operations Manager network monitoring and reporting, enhanced by Progent to accommodate your environment so your computer support is proactive and automated. By anticipating emerging issues before they grow into crashes, proactive monitoring can minimize disruptive and costly information system crises. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or networks based on a variety of OS platforms.
To contact Progent about emergency remote help with UNIX/Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Emergency Online Support, call 1-800-993-9400, or go to Contact Progent.
New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.
Progent locations in New England