Boston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boston Metro Area.
Progent locations in the Boston Metro Area
For small companies located in Boston or anywhere in the state of Massachusetts, Progent provides help for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX and Microsoft Windows platforms. Progent has provided online troubleshooting to businesses in every state in the United States. (Refer to Progent's client recommendations). Progent also offers the consultation Cisco CCIE-certified engineers for challenging infrastructure issues, plus the services of CISSP and CISM-certified security consultants to help with high-level security design and disaster recovery planning.
Progent's online technical support services offer excellent leverage due to the fact that they are equipped with the real-world background and the sophisticated tools to resolve the majority of information system issues rapidly. This lowers immediate expenses because solutions take up fewer billable consulting minutes. Remote support also eliminates the expense of sending a consultant to your location. Your company benefits even more in incidental costs by reducing or eliminating system downtime and related losses due to business disruption, disgruntled clients, unproductive employees, and de-focused management.
Progent's pricing model for remote support is designed to get the most out of your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are charged only for the services that you receive. Unlike many remote service firms, Progent requires no initialization charge or minimum fees. Progent's per-minute billing unit and clean model for billing prevent scenarios where speedy. minor solutions manage to turn into large bills. Progent's penchant for handling technical issues quickly translates into your company spending less cash.
Progent's Online Service Technologies
Through years of experience, Progent has developed a set of optimized tools and field-proven processes that ensure the highest level of effectiveness for remote technical support and troubleshooting for small company computer networks. Progent offers safe VPN support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN technology permits the consultants of Progent's online support team to link to your company's computer system remotely without breaching system security.
Progent's advanced technical support database application includes thorough documentation describing all service that Progent's clients have received. Progent's team service personnel have the benefit of the history of assistance provided to every Progent customer by any consultant. This database of trouble tickets and solutions is organized as a readily exploitable internal database that allows Progent's online technical professionals to communicate their experiences company-wide to ensure that the effectiveness of Progent's support grows over time. Progent's advanced certifications and close associations with major industry leaders such as Cisco and Microsoft permit access to additional vast technical support databases and allow quick response from manufacturers' in-house product engineers so Progent's remote service experts are able to come up with optimal resolutions in the least time.
Initiate Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's remote services in Boston or anywhere in Massachusetts or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for network support, visit Immediate Urgent Support.
Online Support Services Provided by Progent
Progent's online technical support experts offer advanced credentials in a comprehensive set of products and technologies. This wide range of technical skills permits Progent's consultants to address practically any problem likely to crop up in a small business network. Certificates awarded to Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional (CCVP), and Design Associate.
To support businesses with mixed-platform networks, Progent also offers access to engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based services Offered by Progent to clients in Boston and throughout the state of Massachusetts include:
Additional Consulting Services Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services cover a wide array of information technology such as system infrastructure, email solutions, system and operational security, UNIX and Windows integration, virtual server technologies for server economization and easy administration, and migration from legacy applications to current Windows or Linux solutions. Progent's group-based methodology for resolving network issues enables fast escalation, if necessary, to consultants with appropriate experience to tackle challenging situations. This accelerates repair of critical problems, reduces lost productivity, and cuts support expense.
Progent's UNIX/Linux support engineers can provide urgent phone-based assistance for analyzing anomalies within UNIX, Linux, or Solaris systems based on leading derivatives of UNIX such as:
Important Linux versions for which Progent offers expert support include:
- macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network engineers, and indicates an individual's technical skills at the expert level. CCIEs can resolve the most stubborn challenges surrounding network infrastructure design, installation, administration, security, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's internal support staff in isolating anomalies with Cisco IOS network administration utilities and developing workarounds or locating software patches. Cisco qualified CCIEs provide exceptional cost-effectiveness because their deep experience enables them to find solutions for the most difficult problems rapidly. In typical instances, less seasoned engineers can wrestle for many hours or even days with the same problems that a CCIE can resolve in minutes.
Few support organizations make CCIEs accessible to help small and medium sized businesses. Progent offers fast telephone access to a Cisco authorized CCIE so you can receive urgent assistance for serious network infrastructure problems that are crippling worker efficiency but are outside the scope of your local computer support providers. Progent's CCIE consultants can communicate with your network using the latest on-line support tools to perform efficient, safe, and affordable diagnosis and repair.
Progent's Cisco CCIEs offer consulting for all of Cisco's popular selection of infrastructure appliances including PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as VPN products.
Authorized MS Windows Expertise
Progent's Microsoft-qualified remote service professionals can deliver network problem solving and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can help your company with a wide range of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange Server 2016 migration, Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server application development,
Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server management and Office Communications Server 2007 upgrade, Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online training,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a full range of online desktop support services such as Windows 7 migration, upgrading to 64-bit desktop applications, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Certified System Security Consultants
Progent's qualified CISSP and ISSAP security engineers can provide a range of security services to strengthen the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against assaults or assist your business to recover rapidly following a damaging penetration. Security solutions offered by Progent include: in depth network security analysis using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; quick cleanup after malicious attacks; installing firewalls; establishing secure mechanisms for off-site and mobile access; defending your email system against viruses, spam and DHA attacks; and managing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert online support to help companies of any size integrate their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help your it team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid network models that seamlessly combine on-premises IT assets as well as public cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a range of cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering advanced consulting services online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent offers the skills of world-class online consulting experts for contract projects that small businesses often request. Progent's rates for longer-term development or consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's experience with these special fields of computer technology enables clients to complete critical initiatives economically and on schedule. Progent's special online consulting solutions include:
How Your Boston Company Can Contact Progent's Remote Support Professionals
Help Desk Expertise
Progent's Help Desk support programs for small companies with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing support services are intended for smaller organizations who don't have the budget to build and maintain an in-house Call Center but who want quick response from a reliable Help Desk with proficient phone assistance as well as the available expertise to escalate complex problems to advanced engineers.
Progentís Virtual Call Center is designed for bigger businesses and serves as a seamless addition to your current Help Desk staff. Progent's Virtual Call Center can serve as an escalation option for the toughest computer system problems, or be ready in hectic instances when your regular support engineers are too busy.
Progent's Help Desk Call Center consulting expertise can aid you in establishing an effective new Call Center or improving your established organization, selecting or customizing Call Center software to meet the unique needs of your corporation, or providing temporary online personnel to work with your existing Call Center resources to deal with demanding situations such as software transitions, mass upgrades, or installing new applications.
Progent's Help Desk Call Center team of experienced network professionals provides your clients in Boston or anywhere in the state of Massachusetts fast communication with a large network service resource with years of experience offering phone help and remote repair service for networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Call Center the reputation as a solid driver of company success, and Progent's aim is to solve rather than just record network issues.
Business Applications Support: Training, Programming, and Integration
Progent's Applications Experts Group can supply online advanced engineering expertise and training in key business application fields including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and training for familiar Microsoft applications including CRM, Microsoft Project, Microsoft Word, and Microsoft Excel. To read more about Progent's consulting, custom programming, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Apple Mac consultants can promote the imaginative facets of Mac computing by delivering remote help support and education in imaging, audio, and motion video. Progent's consultants offer assistance in a range of Mac creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with special projects such as scanning or digitizing audio or video or configuring an audio/video post production studio.
Remote Network and Server Monitoring Services
Progent can provide companies in Boston, or anywhere in the state of Massachusetts, online network monitoring support powered by Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to fit your environment so that your computer maintenance is proactive rather than reactive. By exposing looming issues before they result in downtime, automated monitoring can ward off stressful and costly network breakdowns. Progent can also utilize network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft systems, or environments that support multiple operating systems.
To contact Progent about urgent phone-based support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent.