Greater Boston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Boston Metro Area.
Progent locations in the Greater Boston Metro Area
For small and midsize businesses located in Boston or anywhere in the state of Massachusetts, Progent offers support for information systems powered by UNIX or Linux or for networks that include a combination of UNIX-family systems and Windows platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. (See Progent's customer testimonials). Progent also can furnish the consultation Cisco CCIE-certified network specialists for challenging connectivity issues, as well as the services of CISSP and CISM-accredited security consultants to help with high-level security design and business continuity preparedness.
Progent's remote support engineers represent exceptional leverage due to the fact that they have the real-world background and the sophisticated tools to solve most information system problems quickly. Efficient support reduces immediate costs because solutions take up a smaller number of chargeable consulting minutes. Online help also avoids the expense of sending a consultant to your location. Your company saves additionally with indirect expenses by reducing or avoiding system outages and related losses due to business disruption, disgruntled customers and vendors, idle workers, and distracted management.
Progent's billing model for online help is designed to get the most out of your network support investment. Progent bills by the minute for phone consulting, so you are invoiced just for the support that you receive. Unlike many online support companies, Progent asks for no initialization fee or minimum fees. Progent's one-minute granularity and clean policy for billing avoid situations where quick solutions somehow end up as substantial bills. Progent's skill at solving problems efficiently translates into your company saving money.
Progent's Remote Service Technologies
Over time, Progent has developed a set of customized technologies and proven processes which promote the highest level of efficiency for online technical support and repair for small and midsize company IT systems. Progent provides secure VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN technology allows the engineers of Progent's remote service group to communicate with your computer system without breaching system security.
Progent's advanced customer support reporting system maintains comprehensive records of the service that Progent's customers have been provided. Progent's team service personnel have access to the history of services delivered to every customer by every engineer. This archive of anomalies and resolutions is organized as an easily accessible internal knowledge base that enables Progent's remote support professionals to share their experiences company-wide to ensure that the value of Progent's support grows over time. Progent's advanced accreditations and close associations with major technology companies such as Cisco and Microsoft make available other massive technical knowledge bases and allow quick access to vendors' internal support staff so Progent's online consulting specialists can find the most efficient resolutions quickly.
Get Online UNIX/Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To access Progent's remote services in Boston or anywhere in Massachusetts or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for network support, visit Immediate Urgent Support.
Remote Network Support Services Offered Progent
Progent's phone-based technical support experts possess credentials in an extensive array of products and technologies. This wide range of IT skills allows Progent's engineers to tackle almost any crisis that may crop up in a small company network. Certifications earned by Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Associate.
To help clients with multi-operating system networks, Progent also offers the support of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Phone-based technical support services provided by Progent to small businesses in Boston and throughout the state of Massachusetts include:
Additional Consulting Services Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based support services cover a wide range of information technology such as network infrastructure, messaging solutions, system and process security, UNIX and Windows coexistence, VMware products for server hardware economization and simplified management, and migration from legacy systems to current Windows or Linux-based environments. Progent's team-oriented approach to solving network issues enables quick escalation, when required, to consultants with task-relevant experience to tackle complex scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX/Linux consultants can offer urgent remote help for analyzing anomalies within UNIX/Linux networks powered by popular variants of UNIX such as:
Major Linux versions for which Progent can provide expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the highest accreditation for network infrastructure consultants, and indicates a person's network technology knowledge at the master level. Cisco CCIEs know how to deal with the most intractable problems encountered in network infrastructure planning, integration, management, protection, and problem solving. CCIEs can cooperate closely with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network management utilities and coming up with workarounds or locating program updates. Cisco qualified CCIEs offer excellent cost-effectiveness since their depth of experience enables them to find solutions for even the most complex problems rapidly. In many instances, less experienced consultants can struggle for hours or even days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes.
Few support firms make Cisco CCIEs accessible to support small and mid-size companies. Progent can provide quick telephone contact with a Cisco authorized CCIE so your company can receive immediate support for serious network infrastructure issues that are hurting worker productivity but are outside the experience of your local computer service resources. Progent's CCIE support experts can connect to your computer system via the latest remote troubleshooting technology to perform fast, safe, and affordable diagnosis and repair.
Progent's Cisco CCIEs offer consulting for all of Cisco's top-selling family of networking appliances such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected broadband and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst switches, as well as VPN products.
Certified MS Windows Expertise
Progent's Microsoft-certified online support experts offer computer system problem solving and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can assist you with a broad variety of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange Server 2016 planning and deployment, Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint 2013 design,
Skype for Business migration consulting, Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online training,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad array of remote desktop consulting and support services such as Microsoft Windows 7 migration help, moving to 64-bit desktop applications, configuring Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Qualified Network Security Specialists
Progent's qualified CISM and CISSP security consultants offer a range of system protection solutions to enhance the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or help your business to recuperate quickly after a damaging breach. Security services available from Progent cover comprehensive network security analysis utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Netcat; fast recovery from malicious assaults; integrating firewalls; building secure mechanisms for off-site and mobile access; protecting your email system against spam and directory harvest attacks; and managing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert remote support services to help organizations of all sizes connect their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can assist you to design and manage hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid network models that utilize on-premises resources along with public cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a range of cloud integration support services such as Office 365 integration with on-premises Exchange, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent can provide the skills of seasoned online consulting professionals for special projects that small businesses frequently request. Billing charges for ongoing development or consulting projects are determined according to the qualifications of the engineers required. Progent's background in these important fields of information technology allows clients to execute critical projects within budget and on schedule. Progent's project-based online consulting services include:
How Your Boston Business Can Contact Progent's Remote Service Experts
Help Desk Call Center Services
Progent's Help Desk Call Center support alternatives for small businesses with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing support services are ideal for small companies who lack the resources to support an internal Call Center but who want fast communication with a reliable Help Desk Call Center with proficient telephone assistance as well as the available expertise to escalate complex problems to high-level engineers.
Progentís Virtual Help Desk Call Center is designed for larger businesses and acts as a seamless reinforcement of your current Helpdesk staff. Progent's Virtual Help Desk can operate as an escalation alternative to handle the most difficult computer system issues, or be available in those instances when your ordinary resources are overwhelmed.
Progent's Help Desk consulting services can support you in creating an efficient new Help Desk Call Center or enhancing your current organization, evaluating or customizing Help Desk Call Center software products to meet the particular needs of your business, or providing temporary online staff to work with your in-house Help Desk team to deal with high-demand situations like software migrations, major updates, or installing new applications.
Progent's Help Desk staff of veteran network professionals offers your clients in Boston or anywhere in the state of Massachusetts instant assistance from a reliable technical support resource with years of experience offering telephone-based help and remote diagnostics for networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk Call Center perception as a significant driver of company efficiency, and Progent's policy is to solve rather than simply document technical problems.
Applications Support: Training, Development, and Integration
Progent's Applications Consulting Team can supply remote professional engineering expertise and education in special business application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Office Word, and Microsoft Excel. To learn more information on Progent's consulting, custom programming, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Apple Mac professionals can promote the creative components of Apple Mac computing by providing phone-based consulting services and education in graphics, audio, and motion video. Progent's consultants offer expertise in a large selection of Apple Mac creative tools such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with common procedures like capturing or digitizing audio or video or integrating an audio/video post production lab.
Online Network and Server Monitoring Support
Progent can provide businesses in Boston, or anywhere in the state of Massachusetts, online computer system monitoring services based on Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to suit your environment so your computer support is proactive and automated. By spotting possible trouble spots before they expand into full-scale emergencies, proactive monitoring can head off inconvenient and costly service breakdowns. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or environments based on multiple operating systems.
To get in touch with Progent about urgent remote expertise with UNIX, Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Emergency Online Help, call 1-800-993-9400, or visit Contact Progent.