Enlarging your telecommuter workforce may have a major effect on IT architecture, security, and company processes. Progent has two decades of background helping SMBs to plan, configure, manage, tune, and troubleshoot IT environments that incorporate at-home workers. Progent can help your Boston organization to select the right tools and follow best practices in building and maintaining a secure virtual office ecosystem for telecommuters that facilitates teamwork and delivers top value. Progent offers support services ranging from as-needed expertise for helping you over challenging IT bottlenecks to full project management to help you successfully complete business-critical tasks.

Progent can assist Boston, Massachusetts organizations to succeed with any facet of creating a high-functioning work-at-home environment by delivering infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud integration, helpdesk services, endpoint security, data protection solutions, and centralized management.

Voice/Video Conferencing for At-Home Workers
A wide range of video conferencing platforms from leading technology companies support virtual meetings, video and voice conferencing, chat sessions, and screen sharing for both onsite users and at-home workers. Many companies use multiple products to meet the needs of their various partners and customers. Progent can assist your organization to maintain your current conferencing environment and optimize the experience of your at-home employees.

  • Skype for Business is Microsoft's leading communications platform that enables real-time presence, IM, audio and video conferencing plus the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, and Excel. Progent can provide the expertise of Microsoft-certified specialists who can assist your company to set up and maintain Skype for Business clients to support your remote employees. For details about Progent's support services for Skype for Business, visit Skype for Business integration services.
  • FaceTime is Apple's multiuser video calling platform for iOS, iPadOS, iPod and Mac devices. FaceTime works over Wi-Fi or cellular Internet connections. Newer versions of FaceTime support as many as 32 concurrent users for video calls. For details about Progent's support expertise for Apple FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports online conferencing for most computing devices. Delivered through Cisco's Webex Cloud platform, Webex capabilities include sharing discrete content or screens, presentations that embed rich media including Microsoft PowerPoint and Flash videos, session recording, plus editing and playback for future reference and training. To learn more about Progent's consulting services for Webex as well as for other IP video solutions from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a hub for conferencing, contacts, and information with capabilities that include voice/video calling, threaded chat, plus data sharing. To learn more about Progent's consulting services for Teams and for additional Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
  • Other Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging expertise for these products and assist your business to optimize your network architecture to run them.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and maintaining a productive work-from-home solution for your Boston, Massachusetts business, phone 1-800-993-9400 or refer to Contact Progent.



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