Enlarging your remote workforce can have a significant effect on network infrastructure, cybersecurity, and company processes. Progent has two decades of background assisting businesses of all sizes to plan, deploy, administer, tune, and troubleshoot IT environments that incorporate a remote workforce. Progent can help your Boston company to pick the right technologies and adhere to leading practices in creating and operating a safe virtual office solution for teleworkers that facilitates teamwork and returns top value. Progent can provide support services ranging from as-needed guidance for getting you past challenging IT bottlenecks to full project management or co-management to help you successfully complete business-critical initiatives.

Progent's consultants can assist Boston, Massachusetts organizations to with any facet of creating a high-performing telecommuting ecosystem by providing network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Call Desk augmentation, cybersecurity, backup/restore solutions, and centralized management.

Video Conferencing for At-Home Workers
A broad range of video conferencing platforms from major vendors enable virtual meetings, video conferencing, chat, and screen sharing for both local users and telecommuters. Many organizations use multiple products to meet the needs of their different partners and clients. Progent can help you to maintain your current conferencing environment and enhance the engagement of your remote workforce.

  • Skype for Business is Microsoft's leading communications platform that supports real-time presence, IM, audio and video calling and conferencing as well as the seamless integration of these capabilities within Office desktop and Microsoft 365 applications including PowerPoint, Word, Excel and Outlook. Progent can provide the skills of Microsoft-certified consultants who can assist your company to configure and manage Skype for Business client software to accommodate your remote workforce. For details about Progent's support expertise for Skype for Business, refer to Skype for Business integration services.
  • FaceTime is Apple's group video phone platform for compatible iOS and macOS computers and smartphones. FaceTime works over Wi-Fi or cellular Internet connections. Later versions of FaceTime support as many as 32 simultaneous users for voice/video calls. To learn more about Progent's support services for FaceTime, refer to Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides remote conferencing for virtually all desktop or mobile devices. Delivered through Cisco's Webex Cloud platform, Webex capabilities include sharing granular content or screens, presentations that embed rich media including Microsoft PowerPoint and Flash videos, network-based recording, plus revision and playback for future reference and training. To learn more about Progent's consulting services for Webex and for additional IP video products from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conferencing, contacts, and content with features such as voice/video conferencing, persistent threaded chat, plus data sharing. For details about Progent's consulting services for Teams as well as for other Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
  • Other Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and debugging expertise for these conferencing platforms and help you to tune your WAN infrastructure to run them.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and maintaining a productive work-from-home solution for your Boston, Massachusetts organization, call 1-800-993-9400 or visit Contact Progent.



An index of content::

  • 24-7 Cisco Voice over IP Engineer Cisco NSS3000 Network Storage Systems Consult

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    Progent uses a sophisticated support reporting system that records and formats detailed documentation for all billed support activities. Unlike many freelance consultants or small support firms who offer scant documentation or specifics of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service reports transmitted by each consultant to each customer. The practice of documenting and archiving support records results in more efficient service and avoids a variety of typical misfortunes such as when a service client is effectively held hostage to a consultant who refuses to let go of vital service information.

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  • Microsoft Expert Windows Server 2008 Active Directory Onsite Technical Support
    Microsoft Windows Server 2008 R2 Professionals

    Progent's Microsoft-certified professionals can help you to evaluate the benefits of Windows Server 2008 for your company, create pilot programs and migration strategies, integrate Windows Server 2008 with your IT infrastructure and applications, train your IT personnel how to use new management utilities, and provide ongoing consulting and support via budget-friendly alternatives including Contact Center service and online technical support.

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    E-Mail Guard represents a complete service for blocking spam and viruses. E-Mail Guard addresses the protection and administration of company email by providing constantly updated spam and virus filtering, policy management, content filtering, and protection against email-borne directory harvesting and Distributed Denial of Service attacks. E-Mail Guard also features tracking, administration and reporting utilities as well as outgoing email testing to let you repair your e-mail environment and define and regulate company security policy.

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  • Microsoft Office 2000 Services
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    Progent's pricing policy is to charge for phone support and in-person help by the minute. Consequently, you are invoiced just for received support. Progent does not impose a more expensive rate for after-hours or emergency support, and within California or in regions where Progent offers on-site support, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent applies no minimum charge and asks no monthly commitment for services delivered during normal working hours. Many service firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast solutions so you will not be forced to allow simple problems to stay unaddressed.

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  • Boston Teleworkers Voice/Video Conferencing Solutions Guidance
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  • Computer Consulting Barracuda Backup Software Appliance Barracuda Backup Appliance Computer Engineer

  • Internet Data Center Computer Consultant
    Configuration Colocation Facility

    Colocation sites make it possible for companies to share enterprise-class data centers for hosting network equipment that supports mission-critical applications and services. Progent's Microsoft and Cisco certified IT experts can help your small business with all aspects of your colocation program including choosing and moving to a colocation facility, creating network architecture, defining hardware, on-site and on-line maintenance, establishing remote network administration, and education your IT staff.

  • Consulting Services Microsoft AD Expert Microsoft Certified Configuration Windows Active Directory
  • Design Consultants Microsoft Exchange 2010 Boston, Suffolk County Boston, Suffolk County Microsoft Exchange 2010 Tech Consulting
  • Email Virus Fingerprint Engineers Email White Lists Consultancy
  • Exchange 2000 Upgrade Consulting Microsoft Exchange Online Technical Support
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  • Integration Services Gentoo Linux, Sun Solaris, UNIX Boston Massachusetts Debian Linux, Sun Solaris, UNIX Support and Integration Boston Cambridge
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  • CRISC Certified Risk and Information Systems Control Systems Engineer Engineers
    Consultant Services CRISC Certified Risk and Information Systems Control Manager

    Progent can provide the services of a CRISC-certified risk management consultant to assist your company to design and implement an enterprise risk management (ERM) solution based on best practices promoted by CRISC and geared to align with your company's risk tolerance, business objectives, and IT budget.

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  • 24/7 Support Outsourcing Microsoft Lync Server Instant Messaging
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    Microsoft Lync Server 2010 supports Instant Messaging, Real Presence, voice/video conferencing, desktop sharing, and both VoIP and public switched telephone network (PSTN) telephony. Microsoft Lync Server 2010 can enhance the functionality of Exchange Server, SharePoint and Office or cloud-based Office 365 and streamlines administration through integration with Active Directory. Lync 2010 can also reduce capital and operational costs by doing away with VoIP hardware and subscription fees, PBX gear, or legacy video conferencing solutions. Progent's certified unified communications consultants can provide online and on-premises support to assist your company to maintain and repair your existing Lync Server 2010 deployment or assess the advantages of upgrading from Lync to Skype for Business, which is Microsoft's new release of the product family. Progent can also help your organization to plan and carry out a smooth Skype for Business migration.

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  • Windows Server 2012 R2 On-site Support Boston Networking Help Windows Server 2012 R2 New England
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  • Work from Home Employees Consultants nearby Boston - Backup/Recovery Technology Consulting Services Boston At Home Workers Backup/Recovery Systems Consulting
  • Immediate At Home Workers Boston Consulting - Conferencing Systems Consultants Boston, Suffolk County

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