Immediate Remote Support for Boston Massachusetts IT Networks
Fast Remote Help for Boston NetworksFor organizations in Boston Massachusetts, Progent offers remote help for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to companies in every state in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to handle complex networking problems, as well as the services of CISA and CISSP-qualified security consultants to handle high-level security design and diagnostic issues.

Progent's remote technical support experts offer excellent value due to the fact that they possess the practical background and have access to the advanced tools needed to resolve the majority of network issues rapidly. Efficient support lowers immediate costs because service calls require minimal chargeable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your site. Your company benefits even more with indirect expenses by reducing or eliminating system downtime and associated losses due to business disruption, upset customers and vendors, unproductive employees, and de-focused management. Progent's extensive online consulting know-how is particularly valuable in environments that are dependent on public clouds for vital network infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an alternative.

Progent's pricing model for remote support is structured to leverage your network support dollar. Progent charges per minute for telephone-based assistance, so you are invoiced exclusively for the support that you receive. Unlike typical remote support firms, Progent requires no startup surcharge or minimum payments. Progent's one-minute billing unit and clean policy for billing save you from scenarios where quick fixes somehow end up as major tabs. Progent's skill at disposing of technical issues quickly means your business spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined an arsenal of optimized tools and field-proven methodologies that permit the highest level of effectiveness for remote consulting and troubleshooting for IT systems of all sizes. Progent offers safe VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's remote service group to link to your company's network without breaching system security.

Progent's advanced technical support reporting system includes extensive records of the support that Progent's customers have been provided. Progent's team engineers have the benefit of the specifics of all help rendered to each client by every Progent consultant. This archive of trouble tickets and solutions is stored as a readily retrievable proprietary database that enables Progent's online technical professionals to communicate their knowledge company-wide to ensure that the value of Progent's support services improves daily. Progent's high-level certifications and working associations with major technology companies including Cisco and Microsoft make available additional extensive technical knowledge bases and allow fast response from manufacturers' in-house product engineers so Progent's remote service specialists can determine optimal resolutions quickly.

Online support provided by Progent to companies in Boston Massachusetts include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of low-cost, flat-rate services intended to allow small and medium-size businesses to utilize the same cutting-edge IT solutions used by many of the industry's leading enterprises. The ProSight suite of network management outsourcing services addresses all key areas of modern networking including email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based machine learning technology to guard endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the complete threat progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you demonstrate compliance with government and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup product vendors to create ProSight Data Protection Services, a family of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products manage and track your data backup processes and enable transparent backup and fast recovery of vital files/folders, apps, system images, plus VMs. ProSight DPS lets you protect against data loss caused by equipment breakdown, natural disasters, fire, cyber attacks like ransomware, user error, ill-intentioned insiders, or software glitches. Managed backup services in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these fully managed backup services are most appropriate for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide businesses of any size a flexible and cost-effective solution for evaluating, validating, scheduling, applying, and documenting updates to your dynamic IT system. In addition to optimizing the security and functionality of your computer network, Progent's software/firmware update management services permit your in-house IT staff to concentrate on line-of-business projects and tasks that derive maximum business value from your information network. Read more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication. Duo enables one-tap identity confirmation with iOS, Android, and other out-of-band devices. With 2FA, when you sign into a protected application and enter your password you are requested to confirm your identity via a unit that only you possess and that uses a separate network channel. A broad range of devices can be utilized as this added means of ID validation including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can designate several validation devices. To find out more about Duo two-factor identity authentication services, see Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing suite of in-depth reporting utilities designed to work with the industry's leading ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues like inconsistent support follow-up or machines with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security companies to deliver web-based management and comprehensive protection for your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper level of inspection for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, locating devices that require important software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management staff and your Progent engineering consultant so all potential problems can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can save as much as 50% of time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an objective assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a more manageable Active Directory system. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security standards, more efficient utilization of network assets, faster problem resolution, more dependable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent information assurance consultant. The interview is intended to help evaluate your organization's ability to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient AV and backup/recovery system that aligns with your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent can provide the skills of world-class remote consulting experts for special information technology projects. Billing rates for ongoing consulting tasks are set based on the qualifications of the engineers assigned. Progent's background in these special fields of computer technology enables customers to execute critical initiatives within budget and on time. Progent's project-based remote consulting services include:

  • Call Center Support
    Progent's Help Desk Call Center programs for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller organizations a complete solution that handles all facets of remote desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent's Help Desk sharing services allow your business to split the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution based on the leading professional services automation tool for handling service requests, ticket lifecycle, accountability, progress tracking, and metrics.

    Progent's Help Desk Call Center team of experienced network consultants offers your customers in Boston Massachusetts rapid communication with a large network service group with years of background offering phone support and remote diagnostics for IT systems that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Help Desk recognition as a significant enabler of company performance, and Progent's intent is to solve rather than merely record IT problems.

  • Applications Support: Education, Custom Development, and Integration
    Progent's Applications Consulting Team offers remote professional consulting support and education in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and training for popular Microsoft applications including Microsoft CRM, Microsoft Project, Office Word, and Office Excel. To find out more information about Progent's expertise, programming, and training services, refer to Progent's Applications Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts can provide world-class remote and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new implementation of System Center2, extend or optimize an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver organizations in Boston Massachusetts online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can tune SCOM to fit your environment so that your IT support is proactive rather than reactive. By detecting looming problems before they grow into network outages, remote monitoring can avoid stressful and costly service failures. Progent can also assist with system monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or systems that support a variety of OS platforms.
How Your Boston Business Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent online expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Online Support, call 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Boston Massachusetts, Progent's online computer support specialists can deliver expert and cost-effective IT help the moment your company has to have it. More than two decades of providing remote tech support has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote access technology to fix network problems quickly while avoiding the cost and lost time that comes with in-person support calls.

Even if your Boston office works with a regular freelance consultant or maintains an in-house IT staff that can handle day-to-day computer issues, Progent's Microsoft and Cisco certified engineers can still provide a convenient and seamless virtual expansion of your on-site resources in cases when your usual service personnel either lack the availability or the knowledge to fix unexpected network emergencies or especially tough integration projects.

Details of Progent's Online Network Support for Boston Massachusetts
Progent's phone support, Internet-based repair, system security consulting, and network administration services offer businesses in Boston Massachusetts unparalleled leverage for your support investment. Whether you need one-time telephone help and Internet-based troubleshooting or full-time Help Desk call center services and system administration, Progent's experts can deliver your business world class network support while permitting you to avoid the cost and hassle of running a full-service in-house IT staff. Key features of Progent's online help program include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of IT expertise, refined support software, and familiarity with enterprise networking allow businesses to avoid the limitations of excessive dependence on smaller service organizations, independent freelance service providers, or over-stretched in-house resources.

Progent adds value by offering:

How Does Our Company Start Getting Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.

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