Fast Remote Troubleshooting for Boston Massachusetts Computer Networks
Urgent Remote Technical Support for Boston SystemsFor organizations in Boston Massachusetts, Progent provides remote technical support for networks based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online troubleshooting to businesses in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to handle challenging infrastructure issues, plus the services of CISA and CISSP-qualified cybersecurity consultants to help with high-level security design and diagnostic issues.

Progent's remote support experts provide excellent leverage due to the fact that they have the real-world background and have access to the sophisticated technology needed to solve most network issues quickly. Efficient support reduces direct expenses since solutions use up minimal chargeable consulting minutes. Online help also avoids the cost of dispatching an engineer to your site. Your organization saves additionally with indirect costs by minimizing or avoiding system outages and associated costs due to business disruption, upset clients, unproductive workers, and de-focused management. Progent's extensive online consulting know-how is especially valuable for organizations that are dependent on public clouds for critical infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be an alternative.

Progent's pricing model for online support is designed to stretch your IT service investment. Progent charges by the minute for phone assistance, so you are billed exclusively for the support that you receive. Unlike typical online service companies, Progent asks for no initialization charge or minimum payments. Progent's per-minute granularity and simple policy for billing prevent scenarios where speedy. minor solutions manage to turn into large invoices. Progent's penchant for disposing of problems efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined a set of customized tools and field-tested processes that promote the maximum level of effectiveness for online help and repair for computer networks of any size. Progent offers safe VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the engineers of Progent's Technical Response Center to connect to your network remotely without breaching network security.

Progent's proven service reporting application keeps extensive records of the support that Progent's customers have received. Progent's staff service personnel have the benefit of the history of support rendered to every customer by every Progent consultant. This history of anomalies and solutions is structured as an easily searchable support database that allows Progent's online support professionals to communicate their knowledge with the whole team to make sure that the quality of Progent's support grows over time. Progent's advanced accreditations and working associations with major industry leaders including Cisco and Microsoft make available additional massive technical support databases and allow fast access to vendors' in-house support staff with the result that Progent's online consulting specialists are able to find optimal solutions quickly.

Online technical services provided by Progent to clients in Boston Massachusetts include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of affordable, flat-rate services intended to allow small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by many of the industry's leading corporations. The ProSight series of network monitoring and management services addresses all critical areas of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior machine learning technology to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily get by traditional signature-based anti-virus tools. ProSight ASM protects local and cloud resources and offers a single platform to address the complete threat lifecycle including protection, detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies packaged within a single agent accessible from a unified control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you prove compliance with government and industry information protection standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup activities and allows fast recovery of critical files, applications and virtual machines that have become lost or damaged due to hardware failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, when needed, can help you to restore your critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to deliver centralized management and world-class protection for your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, track, enhance and debug their networking hardware like routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are kept updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating complex network management processes, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating devices that require critical updates, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so any potential problems can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, improved compliance with information security regulations, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The interview is intended to evaluate your company's preparedness to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient security and backup/recovery environment that meets your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent offers the services of world-class online consulting experts for special IT projects. Progent's rates for ongoing development or consulting projects are determined according to the qualifications of the consultants assigned. Progent's background in these special areas of computer technology allows clients to complete critical projects economically and on schedule. Progent's project-based remote consulting solutions include:

  • Call Center Expertise
    Progent's Call Center support programs for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all facets of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount off Progent's regular desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progentís shared Help Desk services make it possible for your business to split the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution built around the leading professional services automation tool for handling service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Call Center team of seasoned information technology consultants provides your customers in Boston Massachusetts instant communication with an efficient network service resource with years of experience delivering phone help and remote repair service for networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Call Center the reputation as a crucial enabler of company productivity, and Progent's target is to solve and not merely record technical issues.

  • Business Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Consulting Team provides phone-based professional engineering expertise and education in key business application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and training for popular Microsoft applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more concerning Progent's expertise, programming, and education offerings, refer to Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; seamless management of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, expand or tune an existing one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver companies in Boston Massachusetts online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager for your business so your network support is proactive and automated. By uncovering emerging problems before they evolve into downtime, automated monitoring can avoid stressful and costly network crises. Progent can also assist with system monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments based on multiple OS platforms.
How Your Boston Company Can Contact Progent's Online Support Professionals
To contact Progent about emergency online assistance with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Online Help, call 1-800-993-9400, or visit Contact Progent. For organizations and startups in Boston Massachusetts, Progent's phone-based computer support specialists are ready to deliver expert and cost-effective system help the instant your company requires it. More than a decade of offering online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to refine remote access tools to repair computer problems rapidly while eliminating the cost and lost time associated with on-premises service visits.

Even if your Boston office has a local independent support technician or employs a full time organization that know how to deal with common computer problems, Progentís Microsoft and Cisco certified engineers can still offer a convenient and transparent remote expansion of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the experience to solve sudden network emergencies or especially complicated integration problems.

Features of Progent's Remote Computer Support for Boston Massachusetts
Progent's online support, remote troubleshooting, system security consulting, and system administration services give companies in Boston Massachusetts the greatest leverage for your support budget. Whether you need occasional phone support and Internet-based network repair or full-time Help Desk services and network administration, Progent's professionals can deliver your office world class IT support while permitting you to eliminate the cost and administration overhead of maintaining a large in-house IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, range of IT knowledge, refined remote support tools, and familiarity with corporate IT enable companies to avoid the limitations of exclusive reliance on smaller service organizations, individual freelance consultants, or over-stretched in-house resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Premier experts average more than a decade of hands-on industry experience, at the forefront of IT support, performing a wide range of IT projects for a large mix of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its support staff. This ensures that you get not just world-class technical capability, but also a support engineer with proven methods for using computer knowledge to solve actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for online support and in-person help per minute. Consequently, you are charged exclusively for received support. Progent does not impose a more expensive rate for off-hours or priority support, and within California or in areas where Progent offers in-person support, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no minimum charge and requires no monthly commitment for services provided during normal business hours. Many support firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for fast repairs so you will not be tempted to allow minor problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to handle problems that are within their scope, Progent is able to focus on delivering hard-to-find skills where Progent faces few competitors. Companies who utilize familiar independent service providers or who employ internal support personnel benefit when Progent passes on information about critical technology and tested processes to make their networks more robust, secure, and efficient.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support firms to offer round-the-clock system monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive rather than reactive. By revealing possible issues before they result in lost productivity, system monitoring can keep your information network from painful and expensive availability disruptions.
How Does Our Company Start Receiving Online Network Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.

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    Progent believes that a well architected and executed network is a crucial factor for enabling a company's success, and we follow this philosophy in our corporate network infrastructure. We have created a zero-downtime virtual office network that allows Progent's staff consultants and certified contractors to offer fast and effective support, cooperate closely on challenging projects, and experience career and private growth from acting as part of a dynamic company ethos of personal drive and freedom.

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