Immediate Online Technical Support for Boston Information Networks
Urgent Phone Help for Boston SystemsFor businesses in Boston or anywhere in Massachusetts, Progent provides online technical support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to solve complex networking issues, as well as the assistance of CISA and CISSP-qualified security experts to handle advanced security architecture and troubleshooting jobs.

Progent's remote technical support experts offer excellent value because they have the real-world experience and are equipped with the sophisticated technology necessary to solve the majority of network problems quickly. This lowers direct expenses because service calls require minimal billable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your site. Your company benefits even more with incidental costs by minimizing or avoiding system outages and associated losses stemming from business disruption, upset clients, idle workers, and de-focused executives. Progent's extensive online consulting know-how is particularly valuable for organizations that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be useful.

Progent's billing policy for remote help is designed to stretch your network support investment. Progent bills per minute for telephone-based assistance, so you are billed only for the services that you receive. In contrast to many online service organizations, Progent asks for no initialization fee or minimum job duration. Progent's per-minute granularity and clean model for billing do away with situations where quick fixes somehow turn into major bills. Progent's penchant for disposing of problems quickly means your business spends less money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered an arsenal of customized technologies and field-proven methodologies which promote the maximum degree of effectiveness for online technical support and troubleshooting for information networks of any size. Progent offers safe VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the engineers of Progent's Technical Response Center to interface to your company's computer system remotely without compromising system security.

Progent's advanced service reporting system keeps thorough documentation describing all support that Progent's customers have received. Progent's team service personnel have the benefit of the history of assistance rendered to every Progent customer by every Progent consultant. This archive of issues and responses is stored as a quickly exploitable proprietary database that allows Progent's remote support professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support improves daily. Progent's advanced accreditations and close associations with important technology companies such as Cisco and Microsoft open up other extensive technical databases and allow priority access to manufacturers' in-house product engineers with the result that Progent's remote service experts can determine the best resolutions in the least time.

Online support provided by Progent to customers in Boston and throughout the state of Massachusetts include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price managed services intended to enable small and medium-size businesses to utilize the same advanced technology deployed by some of the industry's leading corporations. The ProSight portfolio of outsourced network management services covers all key facets of modern networking such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning technology to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily evade legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to address the complete malware attack lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection services offer affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your organization's unique needs and that helps you demonstrate compliance with legal and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital files, apps and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security companies to provide centralized control and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper layer of inspection for inbound email. For outbound email, the local gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, track, enhance and debug their networking appliances such as routers, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating time-consuming management activities, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating appliances that require critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system running efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so that any potential problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can save up to half of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you’re planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an objective evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security requirements, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The interview is designed to assess your company's ability to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient security and backup system that aligns with your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent can provide the services of world-class online consulting experts for contract information technology programs. Billing charges for ongoing development or consulting tasks are set according to the qualifications of the engineers required. Progent's experience with these important areas of information technology enables clients to execute critical projects within budget and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Expertise
    Progent's Help Desk support programs for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are intended for organizations who don't have the budget to create an in-house Help Desk but who want fast response from an effective Help Desk with proficient telephone support plus the expertise to escalate the most challenging problems to advanced engineers.

    Progent’s Virtual Call Center is designed for bigger businesses and serves as a transparent extension of your existing Helpdesk resources. Progent's Virtual Help Desk can serve as a an escalation alternative for complex computer system problems, or be ready in hectic circumstances when your ordinary service providers are too busy.

    Progent's Help Desk team of seasoned network consultants gives your workers in Boston or anywhere in the state of Massachusetts rapid communication with a dependable technical support resource with substantial background offering phone consulting and online troubleshooting for IT systems powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Call Center perception as a solid contributor to business efficiency, and Progent's target is to solve instead of just annotate IT issues.

  • Business Applications Support: Education, Development, and Problem Solving
    Progent's Applications Experts staff offers remote professional engineering expertise and education in special application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers expertise, customization, and training for Microsoft applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To read more on Progent's expertise, custom programming, and education services, visit Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; cohesive management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from a prior release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers organizations in Boston, or anywhere in the state of Massachusetts, remote IT infrastructure monitoring by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to fit your business so your computer maintenance is proactive and automated. By anticipating emerging trouble spots before they result in downtime, system monitoring can head off inconvenient and costly information system failures. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft systems, or systems that support a variety of platforms.
How Your Boston Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent online help with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or visit Contact Progent. For offices and new businesses in Boston or throughout the state of Massachusetts, Progent's phone-based network support specialists are ready to deliver professional and economical IT support the instant your company has to have it. More than 15 years of offering remote repair services has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online access tools to fix IT problems rapidly while eliminating the cost and lost productivity that comes with in-person service calls.

Even if your Boston company deals with a local independent consultant or maintains an in-house IT staff that can deal with common network issues, Progent’s Microsoft certified engineers are available to provide a convenient and transparent virtual expansion of your local resources for situations when your usual service personnel either lack the bandwidth or the knowledge to solve sudden system emergencies or particularly complicated integration problems.

Features of Progent's Remote Computer Services for Boston
Progent's online help, remote troubleshooting, network security expertise, and system management services give companies in Boston or throughout the state of Massachusetts the greatest leverage for your IT investment. Whether you need one-time telephone support and remote network repair or full-time Help Desk Call Center support and network management, Progent's professionals can deliver your office enterprise-level IT support while allowing you to eliminate the expense and hassle of carrying a full-service internal IT organization. Key features of Progent's National Remote Support program include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of IT experience, fine tuned support tools, and understanding of enterprise networking enable businesses to escape the pitfalls of excessive reliance on smaller consulting firms, independent freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

  • Best Practices
    Progent’s team of Microsoft and Cisco Premier Certified experts average more than ten years of real-world professional background, at the front lines of IT service, executing a broad variety of IT projects for a large array of clients. Every Progent support professional shares a proven set of personal best practices which are combined into shared best practices training that Progent instills in its support team. This means that you get not just world-class technical skills, but also a consultant with proven approaches for applying technical knowledge to solve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-site visits by the minute. As a result, you are charged just for delivered services. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no initialization charge and asks no retainer for services provided during regular working hours. Many service organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick repairs so you won't be forced to allow minor problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some independent consultants or local support organizations who offer minimal documentation or details of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support documentation transmitted by each consultant to every customer. The discipline of documenting and archiving support records results in more efficient support and eliminates a slew of common misfortunes such as when a service client is effectively held captive to a consultant who refuses to release vital service information.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the few support companies to offer round-the-clock remote monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive rather than reactive. By uncovering possible issues before they cause lost productivity, system monitoring can save your IT network from stressful and costly availability losses.
How Does My Business Start Receiving Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.