Fast Online Help for Boston Networks
Immediate Phone Support for Boston NetworksFor organizations in Boston or anywhere in Massachusetts, Progent provides remote help for computer systems based on Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier engineers have provided remote troubleshooting to companies in all 50 states in the U.S. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified engineers to handle challenging networking problems, plus the services of CISA and CISSP-accredited security experts to handle high-level security design and diagnostic jobs.

Progent's online support engineers offer exceptional value due to the fact that they possess the real-world experience and are equipped with the sophisticated tools necessary to solve most network problems rapidly. Efficient support reduces immediate expenses because solutions require minimal billable consulting minutes. Online help also avoids the cost of sending an engineer to your office. Your organization saves additionally in indirect costs by minimizing or eliminating network downtime and associated losses due to business disruption, disgruntled clients, unproductive employees, and de-focused executives. Progent's advanced remote technical support experience is especially valuable for organizations that are dependent on public clouds for critical network infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an alternative.

Progent's billing policy for online help is designed to stretch your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are billed exclusively for the support that you receive. In contrast to typical remote service companies, Progent asks for no initialization surcharge or minimum job duration. Progent's one-minute billing unit and simple model for pricing save you from situations where speedy. minor repairs manage to end up as major tabs. Progent's skill at handling technical issues efficiently means you saves cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined a set of optimized tools and proven processes that ensure the maximum degree of effectiveness for remote engineering help and repair for IT networks of all sizes. Progent provides secure VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the experts of Progent's remote service group to interface to your company's system remotely without violating system security.

Progent's powerful customer support database system includes detailed records describing the support that Progent's customers have been provided. Progent's authorized engineers have access to the details of services delivered to each client by any Progent engineer. This database of anomalies and solutions is structured as a quickly accessible support knowledge base that allows Progent's online support experts to communicate their knowledge company-wide to ensure that the quality of Progent's support services grows daily. Progent's extensive list of certifications and close relationships with key industry leaders including Cisco and Microsoft open up other vast support knowledge bases and permit priority access to vendors' internal engineering staff with the result that Progent's online consulting specialists are able to find the best solutions in the least time.

Online technical support services available from Progent to customers in Boston and anywhere in the state of Massachusetts include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate services designed to allow small and medium-size businesses to benefit from the same advanced IT solutions used by some of the industry's top corporations. The ProSight portfolio of IT management outsourcing services covers all key facets of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning technology to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which easily get by legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to manage the complete threat progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical files, apps and virtual machines that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security vendors to deliver centralized management and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's onsite gateway device provides a deeper layer of analysis for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, track, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration of almost all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating devices that need critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your network running at peak levels by checking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT staff and your assigned Progent consultant so that all potential problems can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to a different hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an unbiased evaluation of the health of their network. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security standards, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's ability either to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup system that meets your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for contract information technology projects. Progent's rates for ongoing development or consulting projects are determined based on the qualifications of the engineers required. Progent's experience with these special areas of computer technology allows clients to execute critical initiatives within budget and on time. Progent's special remote consulting solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center programs for businesses with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Call Center services, co-managed Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that manages all facets of remote desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve challenging issues.

    Progent's Call Center consulting support can support you in building an effective new Call Center or improving your established one, evaluating or customizing Help Desk Call Center software to meet the unique needs of your corporation, or adding occasional phone support staff to work with your existing Call Center team to handle unusually busy scenarios such as software migrations, mass upgrades, or rolling out brand new business software.

    Progent's Call Center staff of veteran information technology professionals gives your clients in Boston or anywhere in the state of Massachusetts rapid access to an efficient network service resource with substantial background offering telephone-based help and remote diagnostics for IT systems powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk the reputation as a crucial driver of company efficiency, and Progent's policy is to solve instead of just record technical problems.

  • Business Applications Services: Education, Development, and Troubleshooting
    Progent's Applications Experts Team offers remote and in-depth engineering expertise and education in specific application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can deliver consulting, programming, and education for Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information about Progent's expertise, customization, and training offerings, visit Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver organizations in Boston, or anywhere in the state of Massachusetts, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM for your business so that your IT maintenance is proactive and automated. By anticipating emerging trouble spots before they expand into network outages, automated monitoring can minimize inconvenient and expensive network crises. Progent can also assist with network monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Windows environments, or networks based on multiple operating systems.
How Your Boston Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent phone-based help with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Boston or throughout the state of Massachusetts, Progent's online network support specialists can provide professional and affordable IT help whenever your business requires it. Long experience delivering remote tech support has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to fine tune remote access tools to solve IT problems rapidly while avoiding the cost and lost productivity that comes with on-site support calls.

Even if your Boston office relies on a local independent consultant or employs an in-house organization that can deal with common computer problems, Progentís Microsoft certified consultants can still offer an easy and transparent remote extension of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the expertise to fix unexpected system crises or particularly complex integration problems.

Details of Progent's Online Network Services for Boston
Progent's phone help, remote troubleshooting, network security expertise, and network administration services offer companies in Boston or anywhere in the state of Massachusetts unparalleled leverage for your IT investment. Whether you need one-time phone help and remote network repair or ongoing Help Desk support and network administration, Progent's professionals can deliver your business enterprise-level IT support while allowing you to eliminate the cost and hassle of carrying a full-service internal IT organization. Highlights of Progent's online help services include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, range of IT knowledge, fine tuned support tools, and familiarity with corporate IT enable offices to avoid the pitfalls of excessive dependence on smaller consulting organizations, independent freelance consultants, or limited internal resources.

Progent adds value by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco Certified experts average more than ten years of real-world industry background, at the forefront of network service, performing a wide variety of IT tasks for a large array of customers. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting staff. This means that you get not only expert IT help, but also a consultant with field-tested methods for applying computer knowledge to solve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-site help per minute. Consequently, you owe only for received support. Progent does not demand a more expensive rate for off-hours or priority service, and inside California or in regions where Progent offers on-premises service, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no initialization charge and asks no retainer for support services provided during normal business hours. Many support firms demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big bills for quick repairs so you won't be forced to allow simple problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to deal with technical issues that are within their scope, Progent is able to focus on offering hard-to-find skills where Progent faces little competition. Businesses who utilize trusted independent consultants or who maintain in-house IT staffs benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more reliable, secure, and productive.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to provide 24x7 remote tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By uncovering potential problems before they result in downtime, network monitoring can keep your IT network from stressful and costly service losses.
How Does My Business Start Receiving Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.