Boston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boston Metro Area.

Boston Onsite IT Consulting
Progent locations in the Boston Metro Area

City Street Address Contact Information
Boston, MA 201 Washington Street
Boston, Massachusetts 02108		 Sales Phone: 857-770-0339

Link: Boston Network Support Services
Lawrence, MA 800 Turnpike Street
Suite 300
North Andover, Massachusetts 01845		 Sales Phone: 978-989-6597

Link: Lawrence Network Support Services
Waltham, MA 233 Needham Street
Suite 300
Newton, Massachusetts 02464		 Sales Phone: 617-581-0770

Link: Waltham Network Support Services

Fast Online Technical Support for Boston IT Networks
Urgent Phone Support for Boston SystemsFor businesses located in Boston or anywhere in Massachusetts, Progent offers remote technical support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft certified engineers have provided remote support to companies in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to handle challenging networking problems, as well as the services of CISSP-certified cybersecurity consultants to handle advanced security architecture and troubleshooting jobs.

Progent's online technical support experts offer exceptional value because they have the practical background and are equipped with the advanced technology necessary to solve most information system problems quickly. Efficient support reduces direct expenses because service calls require fewer billable consulting minutes. Remote support also avoids the expense of sending a consultant to your location. Your company saves even more in incidental costs by minimizing or eliminating system outages and related losses due to business discontinuity, disgruntled clients, idle employees, and de-focused management. Progent's extensive remote consulting expertise is particularly helpful for organizations that are dependent on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing model for remote support is designed to stretch your IT service investment. Progent charges per minute for phone assistance, so you are charged exclusively for the services that you actually get. Unlike typical online service firms, Progent requires no startup charge or minimum payments. Progent's one-minute billing unit and clean model for billing eliminate situations where quick solutions somehow turn into major invoices. Progent's skill at disposing of problems quickly means your business saves money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered a set of optimized technologies and proven processes which allow the maximum degree of effectiveness for online engineering help and repair for computer networks of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the staff of Progent's remote service group to interface to your company's environment without breaching corporate security.

Progent's proven customer support database system maintains detailed records of all support that Progent's customers have received. Progent's staff service personnel have the benefit of the details of all help provided to each customer by any consultant. This history of issues and fixes is organized as a quickly searchable support knowledge base that enables Progent's remote support engineers to share their knowledge with the whole team to make sure that the efficiency of Progent's support grows daily. Progent's extensive list of accreditations and working relationships with major industry leaders such as Cisco and Microsoft make available additional extensive technical support databases and allow priority response from vendors' internal product engineers with the result that Progent's online consulting experts can determine the best resolutions promptly.

Remote support offered by Progent to businesses in Boston and anywhere in the state of Massachusetts include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, fixed-price services intended to allow small and medium-size businesses to benefit from the same advanced IT solutions deployed by many of the world's leading corporations. The ProSight series of network management outsourcing services addresses all critical areas of modern networking such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis technology to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily get by traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to address the complete malware attack progression including protection, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your organization's unique needs and that allows you prove compliance with legal and industry information security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent's consultants can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid recovery of vital data, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security vendors to provide web-based control and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, enhance and troubleshoot their networking hardware like routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating complex network management processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding appliances that need important updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network operating efficiently by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT staff and your assigned Progent consultant so all potential problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to a different hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you’re planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an objective evaluation of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory system. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security regulations, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and higher availability. See more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's ability to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup environment that meets your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent can provide the skills of seasoned online consulting experts for special information technology projects. Billing rates for ongoing development or consulting tasks are determined based on the level of expertise of the engineers involved. Progent's background in these important areas of computer technology enables clients to execute critical initiatives economically and on time. Progent's project-based remote engineering services include:

  • Help Desk Services
    Progent's Call Center programs for companies with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Helpdesk services, and Help Desk operations consulting. Progent's Call Center outsourcing services are intended for businesses who lack the resources to create an in-house Help Desk Call Center but who want fast communication with an effective Call Center with proficient telephone assistance plus the expertise to escalate complex problems to advanced consultants.

    Progent’s Virtual Help Desk Call Center is designed for larger businesses and serves as a seamless supplement to your established Helpdesk staff. Progent's Virtual Call Center can serve as a an escalation alternative to resolve the most difficult network issues, or be available in hectic instances when your other service providers are overwhelmed.

    Progent's Call Center staff of veteran information technology consultants offers your computer users in Boston or anywhere in the state of Massachusetts rapid communication with a reliable network service group with extensive experience providing phone support and online repair service for computer environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk Call Center perception as a key enabler of company efficiency, and Progent's intent is to resolve rather than merely track IT problems.

  • Business Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Consulting Group offers remote advanced consulting support and training in key application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and education for Microsoft applications including CRM, MS Project, Office 365 Word, and Office 365 Excel. To find out additional information on Progent's expertise, customization, and training offerings, refer to Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of System Center 2016, extend or optimize an existing one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers companies in Boston, or anywhere in the state of Massachusetts, online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to suit your business so your computer support is proactive rather than reactive. By detecting potential trouble spots before they grow into downtime, proactive monitoring can avoid stressful and expensive service breakdowns. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or networks that support multiple OS platforms.
How Your Boston Business Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent remote help with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Boston or anywhere in the state of Massachusetts, Progent's phone-based computer support specialists are ready to provide effective and economical IT help the instant your company has to have it. More than 15 years of offering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote access tools to solve network problems rapidly while avoiding the expense and lost productivity associated with on-premises service visits.

Even if your Boston office works with a regular freelance support technician or employs a full time IT staff that know how to handle typical computer issues, Progent’s Microsoft certified consultants can offer an easy and seamless virtual extension of your local resources in cases when your usual service personnel either lack the bandwidth or the experience to fix sudden network emergencies or particularly challenging integration projects.

Benefits of Progent's IT Support for Organizations in Boston
Progent's online support services enable your Boston organization to realize the benefits of immediate, world-class network support without the expense of managing an in-house IT organization. Your network will acquire added business value by being more reliable, productive, and protected. Advantages to your company include:

  • Seamless remote expansion of your local IT resources
    With most organizations in Boston and throughout Massachusetts, local network support providers, whether represented by outside consultants or an in-house maintenance staff, can deal with the majority of technical problems. On the other hand, serious problems might spring up when your regular resources are too busy or absent, and some trouble may involve technology that is beyond the scope of your onsite service people. In these instances, Progent's online support specialists offer an easy, fast, and budget-friendly solution to augment your local help and to transfer useful information to improve your capability to deal with future issues in-house.

  • Reduced Reliance on Freelance Consultants
    For IT support, smaller organizations often rely on individual freelance consultants. While freelance service people have less overhead than larger support firms and can often charge lower rates, they are sometimes overextended, making it difficult to respond rapidly to urgent situations. If an independent service provider is occupied with another client, sick, on a trip, or in class, the lack of backup personnel may force your company to wait for help during an IT crisis. As your business grows, network unavailability and problems with critical applications become more costly. The money you thought you were saving on an independent can be consumed fast by lost productivity. Progent offers a reliable source of reserve service experts to insure your network remains up and running.

  • Build a Scalable Foundation for Smooth Growth
    Businesses typically start with an IT architecture implemented on a modest budget. Without a robust framework, band-aid repairs can get thrown on top of a shaky foundation. As a company grows, stability and expandability issues can impede the productivity of the organization. Such poorly designed systems require careful assessment, smart strategic planning, and wide technical knowledge to upgrade to a network infrastructure that can deliver the solid foundation to meet vital business requirements and simplify downstream growth.

  • Work with Problem Solvers Rather Than Product Sellers
    Smaller companies require guidance and technical training to negotiate an increasingly complicated array of product options available for promoting business success and improving efficiency. Businesses hardly need a network consultant who is attempting to earn a commission on a certain vendor's products. Network consulting and product sales can result in a scenario where the proposed solution is built around a profitable product rather than the genuine requirements of a client. Progent avoids these conflicts by offering only services instead of products. This allows Progent to align IT consulting with the real needs of clients.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of IT expertise, fine tuned remote support software, and familiarity with corporate IT allow companies to escape the pitfalls of exclusive reliance on smaller service organizations, individual freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

  • In-depth Knowledge of Microsoft's Entire Range of Server Platforms
    Progent can provide world-class expertise for Microsoft’s leading server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment help, Windows Server 2008 R2 migration, Windows Server 2003 upgrades, MS Exchange Server 2016 migration, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 maintenance, Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and SQL Server 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-site visits by the minute. As a result, you are charged only for delivered support. Progent does not impose a higher rate for off-hours or emergency service, and within California or in areas where Progent provides on-premises support, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no minimum fee and requires no retainer for support services provided during normal business hours. Many service firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with big invoices for quick repairs so you will not be tempted to allow less critical problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or small support organizations who provide scant documentation or specifics of services done, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support documentation transmitted by each consultant to each customer. The discipline of detailing and organizing service activity allows more effective support and avoids a variety of common misfortunes such as when a service customer is virtually held captive to a consultant who refuses to release vital service information.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service companies to provide round-the-clock network monitoring services powered by MS System Center Operations Manager. MS Operations Manager causes your computer maintenance to be proactive instead of reactive. By uncovering possible issues before they result in lost productivity, system monitoring can save your IT network from painful and costly availability disruptions.
How Does Our Company Start Getting Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.













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An index of content::

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Progent provides Microsoft Windows Cluster Server expertise to help your company utilize high availability clustered servers that can provide 100% operation. Clustered Windows servers for fault-tolerant networks include Windows Cluster Server, Microsoft SQL Cluster, and Microsoft Exchange Server Cluster. By helping you design zero-downtime server clustering solutions powered by Windows Server Cluster 2003, Progent’s certified Windows experts make sure that your fault-tolerant clustered servers are set up to optimize the business advantage of your computer network.

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Progent's Microsoft-certified IT experts can provide Windows Server 2016 integration consulting services to assist organizations of all sizes to plan and implement a smooth move to Windows Server 2016 and Hyper-V 2016 based on a local, cloud-centric, or hybrid deployment model. Progent can assist your company to evaluate the benefits of Windows Server 2016 for your enterprise and can help you with any facet of designing, deploying, administering or debugging your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can assist your organization to benefit from the many innovative high-availability and security capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, Virtual Machine load balancing, Storage Replica, plus workgroup and multi-domain clusters.

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Progent offers cost-effective online support to help businesses of any size to access Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for expandable low-latency storage, and Glacier for value-priced long-term archiving. Progent can help you with every aspect of Amazon AWS integration including needs analysis, preparedness assessment, system design, testing, configuration, centralized administration, performance tuning, licensing management, backup/restore mechanisms, and security. Progent can provide advanced expertise with firewalls and VPN access and can show you how to create cloud-centric or hybrid cloud environments that efficiently incorporate Amazon AWS services. Progent offers as-needed support to assist you to resolve technical roadblocks or Progent can provide comprehensive project management outsourcing or co-sourcing to help you migrate to the Amazon AWS platform on time and on budget.

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Progent offers fast remote access to Cisco-certified CCIE network infrastructure experts. Progent's CCIE experts can link to your network via advanced remote diagnostic utilities to provide fast and affordable troubleshooting and remediation of urgent network issues.

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If you have a company IT system with 10 to 50 network clients, Progent's network outsourcing services save your business from over-reliance on single independent consultant while giving you affordable and reliable access to enterprise-class technical support. By providing network consulting service when you need it, offering specialized knowledge for key applications, delivering value-added services such as automated network monitoring, and billing only for services you receive, Progent offers you an affordable solution for maximizing the productivity of your small office network. Progent is the intelligent way for small businesses to create and support a reliable and safe information system and to benefit from quick access to the experienced help ordinarily restricted to businesses who can support a sizeable in-house IT organization.

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Progent's Apple Mac experts can support the creative facets of Macintosh environments by providing consulting services and education in graphics, sound, and video. Progent's support professionals offer expertise in a range of Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with specific projects such as scanning or digitizing audio or video or setting up an audio/video production studio.

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Progent offers customized online training for an array of desktop apps and operating systems such as Microsoft Office Excel, Word, Publisher and Outlook plus Acrobat, Photoshop, Crystal Reports, and Microsoft Windows 10 and 8.1. Online instruction offers the benefits of traditional in-person seminars, such as instant interaction between clients and teachers, but eliminates the expenses of travel and the hassle of attempting to synchronize the availability of multiple trainees. Offered to individuals or classes of any size, Progent's live online training permits the instructor to run the class from a remote office while the students can be dispersed across an office or all over the country. Virtual education utilizes proven teaching mechanisms like virtual white boards, electronic hand-raising, and collaborative desktops. Classes can be brief and targeted to specialized subjects or longer in duration and wider in scope.

Boston Support Companies Tampa, Florida Repair
UNIX with Windows Network Engineer
Remote Technical Support for UNIX with Windows Cincinnati

If your company computer system mixes UNIX, Linux or Solaris platforms with Microsoft Windows, Progent can help you to integrate your servers into a unified network that allows all your OS platforms to run side by side for easy management, seamless dataflow, high availability, superior throughput, and tight protection. Progent's UNIX and MS Windows coexistence assistance offerings include IT architecture integration and support, support for Microsoft Windows services for UNIX (SFU), online server monitoring and administration, remote network help and troubleshooting, in-person technical support, and Contact Center outsourcing.

Boston Support Consultant Chicago, IL, Aurora, IL, Rockford, IL, Springfield, IL Small Business Computer Consulting
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Progent offers the guidance of a CRISC-certified risk management consultant to assist your company to plan and deploy an enterprise risk management (ERM) strategy based on leading practices promoted by CRISC and crafted to match your company's risk tolerance, business goals, and IT budget.

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Progent can provide the temporary assistance of a seasoned CIO who can provide strategic direction to assist you select and support IT solutions to meet your current situation and that can serve as a solid foundation for your future growth. Progent's temporary Chief Information Officer consulting services provide economic advantages to companies who want to maximize the benefits from their IT expenditures but who are without the budget or hesitant to take on another executive-level position to their head count. Since Progent is vendor-agnostic, with a sizable staff of engineers certified to support all major OS platforms and connectivity technologies plus a broad selection and application software, Progent is in a unique situation to offer unbiased recommendations along with advanced technical support for creating IT systems that fit the special needs of your business.

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Stealth penetration checking is an important part of any overall network security strategy. Progent’s security professionals can perform thorough penetration checks without the knowledge of your company's internal network support resources. Unannounced penetration testing shows whether existing security monitoring systems such as intrusion incident alerts and event history analysis are correctly configured and actively monitored.

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Progent can provide the affordable services of online Internet connectivity consultants to assist your company to assess or enhance your ISP services so your Internet connectivity solution meets your business requirements. Services provided by Progent include evaluation of your existing bandwidth use, carrier and plan analysis and ordering, network provisioning, and overseeing a seamless switchover to a new carrier and/or service plan. Provisioning can include enhancing existing routers and configuring additional ones, setting up firewalls, and designing dependable Border Gateway Protocol architectures.

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Microsoft SQL Server 2005 offers powerful, familiar tools to IT experts as well as to network users, lessening the difficulty of designing, deploying, administering, and using company data and analytical programs on platforms ranging from mobile devices to corporate data systems. The complexity and interconnectivity demands of Microsoft SQL Server 2005 call for a network consultant with hands-on experience and wide knowledge in designing and deploying information-based, end-to-end business IT applications. The expertise of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background supporting Microsoft integration, ensures you success in designing, configuring and managing Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET environment.

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Remote 24x7 monitoring, automated alerts, and actionable analytical reporting are crucial to preserving the proper operation of your network and avoiding preventable and expensive downtime. Remote Monitoring and Management technology has advanced so far that companies of any size can afford a level of network stability that was previously reserved for large enterprises. Progent offers a variety Remote Monitoring and Management (RMM) solutions available as low-cost service packages created to help you to identify and resolve a most IT network issues before they can impact your business.

Boston, MA Repairing Scotts Valley Business Computer Server Companies
Expert Microsoft Certified Windows Server 2012 Hyper-V Virtual Switch Computer Engineer
Berkeley, CA Computer Engineer

Progent's certified consultants can assist you to evaluate the business value of Microsoft Windows Server 2012 R2 for your company, develop pilot environments and migration strategies, tune your network for on-premises, multi-site, cloud-based, and partial-cloud datacenters, train your IT management, staff, develop an enterprise-wide security plan, streamline IT management, assist with application development, and build and validate a disaster recovery/business continuity plan.

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Consultants for Network Architecture
National Enterprise Windows 2000 On-site Support

For enterprises with branch offices in Northern California or any area covered by Progent's engineers, Progent's Microsoft-certified network consulting experts and certified Cisco network specialists offer a variety of IT consulting services such as project planning, Sarbanes Oxley compliance, site moves, enterprise security, network design, on-site or phone-based emergency support, and troubleshooting for co-location hosting facilities. A Progent IT consultant can help you plan a multi-site information system that makes smart use of collocation facilities and Internet hosting sites. Progent’s Microsoft certified consultants can help large corporations plan, deploy and support massive rollouts of the latest versions of Microsoft technology including Enterprise Active Directory, Exchange Server, SharePoint, SQL Server, and Enterprise Windows. Progent’s Cisco Certified Internetwork Expert and CCNP consultants can help you configure Cisco technology for connection solutions that combine simple, high-speed, integrated, and remote networking.

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802.11ac Migration Integration Services
CCIE Certified Setup and Support for Meraki Outdoor APs

Progent's Cisco-certified Wi-Fi integration consultants can assist organizations to configure, manage, and troubleshoot Cisco wireless devices including Cisco's Aironet and Meraki Wave 2 Wi-Fi access points (APs) as well as Cisco's Wireless Network Controllers.

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Antispam Support and Help
 Anti-Spam Support in Chesapeake, Virginia

E-Mail Guard by Postini offers continually updated spam and virus blocking, data filtering, and protection from email-based DHA attacks and denial of service attacks. Progent is a Postini partner and support firm. If your organization is too small to purchase for a regular Postini license, you can still get the use of Postini’s Perimeter Management technology via Progent’s E-Mail Guard anti-spam and anti-virus aggregation offering. Progent’s expert e-mail protection professionals can show you how to create an email security plan that includes anti-spam and virus defense technologies and processes.

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Remote Monitoring and Reporting Support
System Center Operations Manager Network Consulting Boston, Massachusetts

Progent's Microsoft-certified consulting experts have over 10 years of background designing, implementing, optimizing and fixing SCOM solutions and can provide companies of all sizes advanced remote or on-premises consulting services for System Center 2012 Operations Manager. Progent can help your company to design an architecture for SCOM 2012 servers that delivers the responsiveness and resilience required to monitor your IT resources effectively, whether your infrastructure are onsite, cloud-based, or a hybrid environment. Progent can also help you to install and set up System Center 2012 Operations Manager management packs based on leading practices for monitoring network fabric as well as both Microsoft and 3rd-party apps and services. In addition, Progent can provide responsive remote or on-premises troubleshooting to assist you to fix critical issues detected by Microsoft SCOM 2012.

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Microsoft and Apple Mac Desktop IT Service Provider
Online Technical Support for Desktop

Progent offers a wide array of affordable consulting and support services to help your business to install, configure, repair, and manage workstations and notebooks powered by Windows, Apple macOS and OS X, or various editions of Linux. Progent can provide on-premises or online assistance for single machines or notebooks or help your business to design and implement a company-wide migration to new or revised operating system software and business applications. Progent can also provide consultants and technical workers to help you to prepare for and implement a company move or merger designed to cause the least possible interruption to your business.

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QTS Sacramento Data Center Engineers
Consulting Services Los Angeles, California

The QTS Colocation Center is situated in the seismically-stable Natomas neighborhood of Sacramento, California. If your business is now using the QTS data center as a colocation facility or if your company is considering moving your main or offsite backup equipment to the Herakles data center, Progent offers a variety of cost-effective services including colocation migration, equipment installation and upgrades, infrastructure improvements, project management services, virtual server expertise, offsite monitoring, automated system management, software development, business continuity planning, security evaluation, and the use of Progent's Test Lab.

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Boston, Massachusetts Small Business Computer Consulting Firms Urgent Cisco Support Specialist
Home Based Network Engineers Full-Time Job
Virtual Office Microsoft Consulting Job Opportunities

Progent believes that a carefully designed and executed network is a pivotal factor for enabling a firm's growth, and Progent follows this belief in our own network environment. We have created a fault-tolerant virtual office network that enables our in-house consultants and certified contractors to deliver rapid and efficient service, cooperate easily on complex jobs, and gain from career and private growth from being a member of an exciting business culture of personal drive and freedom.

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Professionals for Linux RedHat Remote
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Progent provides nationwide online help and consulting services for companies that run environments powered by versions of Linux or whose IT systems include a mix of Linux platforms/Linux and Microsoft products. Remote network consulting provides maximum return for your information technology dollar by extending user productivity and shortening the hours billed for computer repair services. Sophisticated online support tools and experienced service specialists and consultants combine to enable Progent to handle most IT issues without squandering time and money by traveling to your site. In most of situations your network issues can be remediated over the phone or through a combination of telephone support and remote connectivity. Progent can offer the services of Cisco certified CCIE network experts and CISA certified security specialists to help you with the most difficult network problems.

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Windows 2008 Remote Troubleshooting

Windows Server 2008 is an important advance in making information networks more secure and available, easier to virtualize and administer, higher performing, and able to provide an improved environment for web hosting and development. Progent can assist your company benefit fully from the enhancements built into Windows Server 2008 by providing Microsoft-certified consulting, troubleshooting, training, staffing, monitoring, and security services.

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Juniper SA Series SSL VPN Security Company
Juniper SSL Router Network Consultants

SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.

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System Center 2016 and Operations Management Suite Consulting
System Center 2016 and SQL Server Online Support Services in Baltimore, MD

System Center 2016 delivers important enhancements for managing hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's Microsoft-certified consulting staff can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from a previous version of System Center, or debug your System Center environment.

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Microsoft Experts Outsourcing Companies

Progent’s Technical Response Center provides national remote assistance for Windows and Cisco-based small business IT networks. Progent's Microsoft and Cisco-qualified service experts offer telephone help and remote direct network access to troubleshoot and repair network problems quickly and economically. The scope of IT expertise available from Progent's team of country-wide support engineers allows Progent to escalate even the toughest network issues to competent experts as required.

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Progent’s certified Cisco IT security consulting professionals offer expert PIX and ASA Firewall consulting support including architecture, configuration, and management of Cisco firewall and Cisco security technology. The PIX and ASA Series of Cisco firewall products delivers strong user and software policy enforcement, mutlivector attack defense, and safe connectivity services. Ranging from compact, plug-and-play desktop devices for small and home offices to modular enterprise-grade appliances, Cisco PIX Firewall and ASA Firewalls provide advanced protection, high throughput, and excellent availability for network environments of all sizes. PIX Firewalls and ASA Firewalls are based on a proven, specially designed operating system, eliminating possible OS-specific security gaps.

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Our compensation structure is built on revenue sharing, so similar to being a freelance consultant, your earnings are entirely driven by your generated revenue. Certain of our support staff stress lifestyle issues and choose to consult at a more relaxed pace, using our self-determined schedule to pursue individual pursuits such as mountain biking, motorcycle racing, skiing, surfing, travel, or sharing free time with family and acquaintances. Others take advantage of the chance to earn major dollars via hard work and extended hours. Progent completely encourages either side of the spectrum and any point in the middle.

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Android Remote Desktop Connection Online Troubleshooting
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Progent's seasoned team of network consultants and subject matter experts have extensive background providing remote and on-premises assistance for businesses of all sizes who need to incorporate Android phones into their IT networks so that users can be productive while on the go. Progent has the breadth of know-how to resolve technical issues that involve multiple vendors and that represent a combination of legacy and current information technology. Progent offers affordable online consulting to assist you with any stage of planning, configuring, managing and troubleshooting your Bring-Your-Own-Device (BYOD) environment. Progent can provide as-needed technical support to help you to resolve especially challenging technical problems, or Progent can provide outsourced or co-sourced project management support to ensure that you finish strategic IT projects on schedule and on budget. Progent can help with local, cloud-based, or hybrid network environments and can provide expertise with all major operating systems, apps, management tools and network infrastructure. Progent also offers specialized group or individual training to help you manage and operate Android phones and tablets efficiently.

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Unified CM SIP trunk Setup and Support
Oakland CCIE Certified Unity Support and Integration

Cisco Unified Communications Manager, previously named CallManager, acts as the center of Cisco's communications and collaboration solution. CUCM and Cisco Unified Communications Manager Express provide a borderless IP-PBX by integrating closely with unified messaging apps that include Cisco Unified CM IM and Presence Service with Jabber support, Unity Express for voicemail, Mobile Connect for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact solution. Progent's Cisco-certified consultants offer effective and budget-friendly online and on-premises support to assist businesses of all sizes to create and administer Unified CM deployments by providing Unified Communications Manager configuration and troubleshooting consulting services that deliver maximum business value. Progent can help with any aspect of CUCM configuration and debugging in areas such as integrating Cisco VoIP phones and desktop Video phones, designing dial plans, setting up SIP trunking and PSTN calling, installing ISR routers with CUBE VoIP networking support, creating UCS server failover systems for survivability, performance tuning, and integration with Microsoft Exchange Server and Skype for Business.

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Deploying Phase: Implementation Security Consulting Services
Small Business Computer Consulting Company

In performing consulting tasks for enterprise customers, Progent uses a phased approach driven by defined milestones so as to meet financial, timing and engineering goals while minimizing business disruption. Progent's Enterprise Services Project Methodology utilizes industry project management procedures derived from the best practices described by the Microsoft MSF methodology which specifies requirements definition, design recommendations, pilots, design adjustments, and professional implementation. All facets are recorded to make available a detailed description of IT services delivered and to help in ongoing network maintenance.

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Network Consultants for Wi-Fi RF Coverage Maps
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Progent’s Wireless Site Survey makes it easy to plan and install an 802.11a/b/g/n or 802.11ac (Wi-Fi) wireless LAN customized for your environment, offering you a WLAN that has the coverage, performance, capacity, QoS, security, and hand-off capability your company requires. Progent's Wireless Site Survey services are offered either as an affordable remote service or as a more comprehensive onsite service.

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Engineers for Private Cloud Solutions
Private Cloud Hosting Services Engineers

Progent's Private Cloud Hosting and Management service offers complete hosting of a small or mid-size organization's servers in a solution that gives the maximum level of availability and scalability and is in addition easy to migrate to another host. Progent's Private Cloud Hosting services are built on proven virtualization techniques that allow small companies with multi- platform IT systems to save dramatically on the expense of capital investments, infrastructure maintenance, and IT management while achieving enterprise-class fault tolerance and an unmatched degree of vendor independence.

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XenApp Virtual Application Delivery Professional
Citrix XenApp Application Delivery Technology Professional

Progent's Citrix consultants can help your business to design, implement, administer, and support a virtualized application delivery and management solution based on Citrix XenApp. Progent's Cisco-certified CCIE network engineers can help you enhance your network for delivering server and client-side applications, and Progent's datacenter support experts can assist your organization to administer and maintain an off-site datacenter that offers high availability, advanced protection, and rapid disaster recovery.

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ProSight Virtual Machine Security Specialists
Signature-based Virus Protection Support Services in Scottsdale

Progent's ProSight Enhanced Security Protection services deliver economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies incorporated within a single agent managed from a single console. Progent's security and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your company's specific needs and that helps you prove compliance with government and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent's consultants can also help you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware.

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Connecticut Contractor
System Repair

If your company does not need immediate remote help but expects to need technical services with your network in the near future, you can save time and expenses and ensure that the right expertise will be available when you need it by contacting a Progent sales agent and registering as a client. For details, call 800-993-9400 or send email to information@progent.com.

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Upgrade Consultant for Solaris to Windows
Upgrade Consultant

Progent can help your company to design and execute a smooth migration from a Solaris-powered information system to a network based on Windows and capable of running Microsoft's powerful office productivity products, commercial applications, and developer platforms. Progent's Solaris, Windows and Cisco consultants and software development specialists can assist you to preserve your information and minimize productivity disruption by developing an efficient transition strategy that preserves your existing assets in Sun Solaris application and infrastructure. UNIX-to-Windows transition consulting services offered by Progent include analysis of existing environment, transition planning and validation, Microsoft Exchange migration services, data and application migration, and processor and mass storage transition and consolidation.

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Android Wi-Fi Technical Support

Progent's veteran group of IT consultants and application specialists have extensive background providing remote and on-premises support for organizations of all sizes who need to incorporate Android phones into their information networks so that users can work together while on the go. Progent offers the range of know-how to solve technical issues that involve multiple vendors and that represent a combination of legacy and current technology. Progent offers budget-friendly remote technical support to help you with any aspect of planning, implementing, managing and troubleshooting your BYOD solution. Progent can provide as-needed technical support to help you to resolve especially stubborn technical issues, or Progent can provide outsourced or co-sourced project management services to ensure that you complete major network initiatives on time and on budget. Progent can help with local, cloud-centric, or hybrid networks and can provide support for operating systems, apps, management utilities and network infrastructure. Progent also offers specialized group or individual training sessions to show you how to manage and operate Android phones securely and productively.

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Computer Consulting for Aironet AP Management
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Progent's Cisco certified Wi-Fi experts can provide economical online and on-premises help for both end-of-life and current 802.11ac Aironet Wi-Fi access points and Progent can assist you to design and manage wireless environments that incorporate indoor and outdoor/industrial Aironet access points.

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SCDPM 2012 and Hyper-V Computer Consulting
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Progent's Microsoft-certified consultants offer remote or in-person expertise to assist organizations of any size to design, implement, manage, and troubleshoot a backup system based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent can help you to migrate from earlier versions of Data Protection Manager or from a different backup system, and Progent can optimize your SCDPM 2012 deployment for onsite, cloud, or hybrid environments. Progent offers as-needed help for fixing particularly stubborn issues, or full project management services. Progent can also help you to incorporate SCDPM 2012 into an enterprise-class disaster recovery plan.

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Progent believes that a carefully designed and executed network can be a crucial factor for enabling any company's growth, and we apply this belief in our corporate system environment. We have created a fault-tolerant virtual office network that enables our in-house engineers and authorized contractors to deliver fast and effective support, cooperate closely on challenging projects, and gain from professional and personal maturity from being part of a dynamic company ethos of self motivation and independence.

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Microsoft, Cisco and Security Certified Experts MySQL application development Services
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Progent offers affordable online access to an Oracle MySQL RDBMS DBA or application developer and can help organizations of all sizes to configure and manage MySQL within a reliable IT environment that offers high levels of speed, expandability, and security. Progent also has proven skill assisting businesses port databases from an Oracle environment to MySQL.

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IT Consultants for Small Business

If you have a small business IT system with 10 to 50 network users, Progent's computer outsourcing services free your company from dependence on single freelance consultant while giving you affordable and dependable access to high-quality network support. By providing IT support help when you require it, providing specialized expertise for key technologies, delivering unique services such as automated server monitoring, and charging only for services you receive, Progent gives you an economical solution for optimizing the profitability of your small office information system. Progent is the intelligent way for small businesses to build and support a robust and safe information network and to have fast access to the experienced support typically available only to enterprises who are able to support a sizeable in-house IT group.

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Progent can provide the services of a CRISC-certified risk management expert to assist your company to plan and implement an enterprise risk management (ERM) solution following leading practices promoted by CRISC and crafted to align with your company's risk appetite, business objectives, and IT budget.

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SQL Server 2012 AlwaysOn Availability Groups Professionals
Microsoft Certified Partner SQL Server 2012 Consultants in Downey, CA

Progent offers the support of Microsoft-certified consultants as well as seasoned database application programmers, database administrators, project managers, network infrastructure engineers, business continuity planning specialists, and security professionals to assist you to assess the likely benefits of Microsoft SQL Server 2012 for your organization, set up test systems at your datacenter or at Progent's lab, design and execute out a smooth migration to SQL Server 2012 from previous releases of SQL Server or from legacy database solutions, and configure an efficient and safe network infrastructure that helps you realize the full business benefit of Microsoft SQL Server 2012.

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IT Services for System Center Operations Manager
Microsoft System Center Operations Manager Remote Troubleshooting

Progent provides a selection of network service packages for small companies. These IT outsourcing and network monitoring solutions are based on the proactive problem handling abilities of Microsoft Operations Manager, a state-of-the-art server and system management product that monitors the reliability, performance, and security of your information system and isolates incipient problems before they can disrupt your network. With Progent's economically priced IT service programs, small organizations can choose a simple co-sourcing service program based on Microsoft System Center Operations Manager 2007 with network monitoring, reporting, Help Desk and remote troubleshooting or a complete round-the-clock outsourcing package.

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Progent is a leader in cost-effectively delivering world-class network support to small companies. Progent's achievement in addressing the network service requirements of the historically underserviced small business market is the combined result of key technical and process breakthroughs that have eliminated much of the conventional costs out of administering IT service, added unmatched technical skill into the IT service mechanism, and dramatically accelerated the repair process.

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Positions

Progent's productive atmosphere will make you a more capable professional by enhancing your technical skills and boosting the satisfaction of your customers. Progent delivers this commitment by recruiting the best consulting talent for you to work with, providing an advanced network and communications infrastructure, running specialized software tools to enable the maximum level of support, and by optimizing proven business structures for finding and retaining clients.

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Dynamics GP eConnect Technology Professional
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Progent's expert application designers and programmers can help your business to create customizations to Microsoft Dynamics GP/Great Plains that address the special requirement of your organization without losing the benefits of seamless Windows integration and connectivity. Progent can also offer help with a range of software development tools that can be utilized to build user-interface and data integrations with Microsoft GP. These tools include Microsoft Dexterity, Modifier with VBA, Visual Studio for Dynamics, Continuum, eConnect, Web Services for Microsoft Dynamics GP, and Integration Manager.

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Progent offers access to a veteran specialist with years of experience configuring, managing, and enhancing telepresence systems from leading vendors such as Cisco/TANDBERG, Polycom, LifeSize, and Radvision. Progent's consultants can coordinate with your internal network management group, your Internet Service Provider, and your telepresence platform supplier to help your organization maximize the strategic value of your video conferencing solution.

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San Francisco Bay Area Windows 2008 Active Directory Consultant Services

Microsoft Windows Enterprise Directory requires significant hands-on experience to integrate optimally across an enterprise. Progent’s Microsoft certified engineers are skilled in planning, deploying, and maintaining sophisticated Enterprise AD projects. Progent’s fields of expertise with Windows Server Active Directory include replication issues, multi-domain partition configurations, repair of corrupted AD objects, dealing with residual beta software configuration objects in online AD systems, and fixing failed installations of AD and AD-integrated programs.

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Progent's UNIX platform support services offer small companies and developers assistance with managing and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-based technology. Progent offers your business access to UNIX experts, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This broad array of experience provides you with a convenient single source to show you how to create and maintain a secure and reliable cross-platform network and communications environment that allows UNIX and Microsoft coexistence by combining Windows with popular versions of UNIX including Apple macOS and OS X, Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms including RedHat, SuSE Linux, Debian GNU/Linux and Slackware.

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Progent's Microsoft certified engineers offers remote and onsite support expertise to help you to manage, support, and repair computers based on Windows 7 and also offers assistance with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent offers support for management automation, network security, disaster recovery, online connectivity, smartphone and tablet integration, Wi-Fi network design, and remote network monitoring and alerts.

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Progent's certified engineers can help your company to pilot Windows 7 to verify application and driver compatibility and to determine its performance and reliability operating with your applications. Progent can also help you to estimate the potential business value of adopting Windows 7. If Windows 7 fits your business, Progent can help you to design and implement a smooth deployment of Microsoft Windows 7 from a your current release of Microsoft Windows.

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Microsoft Lync Presence Professional
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Lync Server 2010 supports IM, Real Presence, voice/video conferencing, desktop sharing, as well as IP-based and PSTN telephony. Lync Server 2010 can enhance the capability of Microsoft Exchange, SharePoint and Office or Office 365 and simplify administration via integration with Windows AD. Lync can also cut expenses by eliminating VoIP equipment and subscription services, PBX gear, or conventional teleconferencing technology. Progent's certified unified communications consultants offer remote and onsite support to help your company to manage and troubleshoot your current Lync Server 2010 deployment or assess the advantages of upgrading from Lync to Skype for Business, which is the renamed and revamped release of the product family. Progent can also assist your organization to plan and execute a smooth Skype for Business upgrade.

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Progent's experts offer macOS and Mac OS X users a range of services such as workstation support, Apple macOS and OS X expertise, Apple Mac co-existence with Windows environments, Entourage and Exchange Server expertise, security services, and one-on-one training. Progent can assist businesses to upgrade to macOS from OS X or other earlier versions of OS X and Progent can offer help with Apple Mac application software. Progent's specialists in Apple technology can also assist your business with iPhone integration and iPad management, or moving to iCloud services. For business networks based exclusively on macOS or OS X or for networks incorporating a mix of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to deal with the difficulty of planning, integrating and supporting a network infrastructure that is reliable, secure, fast and aligned with your organization's business goals.

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SharePoint Remote Consulting

Progent’s Microsoft-certified experts can provide companies of all sizes consulting, troubleshooting, and development expertise for SharePoint and SharePoint Online. Microsoft SharePoint is an enterprise collaboration platform that uses web technology for intelligently connecting people, groups and data. Microsoft SharePoint Server offers a central spot for your employees or clients to connect to, manage, share and manipulate useful information, documents, and applications and to interact with other people. Microsoft SharePoint allows quicker and better decisions, more effective access across groups and more streamlined business practices. Windows SharePoint Services join employees, customers, workgroups and projects with the data they’ve created in a way that makes data easy to locate, download and re-use. Progent's SharePoint consultants can help your organization to support your existing SharePoint solution or upgrade to the current release of SharePoint.

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Windows 7 Wireless Network Engineer
Network Consultant in Mountain View, CA

Progent's certified consultants can provide offsite and on-premises support expertise to assist you to administer, support, and troubleshoot computers powered by Microsoft Windows 7 and can also provide assistance with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent offers expertise with change management, security and compliance, backup and restore, online connectivity, mobile device integration, wireless configuration, and remote network monitoring.

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Services Documentation Support Outsourcing
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Progent uses a sophisticated support reporting system that stores and organizes complete documentation for all billed support activities. Unlike many independent consultants or small support organizations who offer scant documentation or specifics of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support documentation transmitted by every staff member to each client. The practice of documenting and archiving support records allows more effective support and avoids a variety of common misfortunes such as when a support client is virtually held captive to a consultant who refuses to release the keys to the kingdom.

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Example Application for Proxim Tsunami Wireless
Proxim Tsunami Wireless Case Studies in Aurora, Colorado

Progent provided a wireless networking solution that enabled a school to increase efficiency and avoid the ongoing costs of a dedicated link. Progent proposed a Proxim Tsunami wireless 60Mbps bridge. The economical building-to-building Proxim wireless bridge is designed for connecting separate sites as far as 2.5 miles apart and can reach even greater ranges. This wireless alternative provided better performance and dependability than recourse to amplifying the 802.11b wireless network, and because it utilizes the 5.8Ghz spectrum it provided immunity to local interference.

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SCOM Resource Pools Help and Support
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Progent's Microsoft-certified consulting experts have more than 10 years of background planning, implementing, optimizing and troubleshooting System Center Operations Manager environments and offer organizations of any size expert remote or on-premises consulting support for SCOM 2012. Progent can help your company to design a topology for System Center 2012 Operations Manager servers that delivers the responsiveness and availability required to watch over your IT resources effectively, whether your datacenters are onsite, in the cloud, or a mixed environment. Progent can also assist you to import and customize System Center 2012 Operations Manager management packs based on best practices for monitoring network infrastructure and Microsoft and third-party apps and services. In addition, Progent can deliver fast remote or onsite troubleshooting to assist you to remediate critical problems uncovered by System Center 2012 Operations Manager.

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Security Consulting Group for Boston Chesapeake, VA Small Office IT Consulting
CISSP Certified Security Architect Engineer
New Orleans, Louisiana CISSP Technical Support

Progent's CISSP-qualified network security consultants can assist businesses of all sizes with any facet of IT security. Progent can implement cost-effective security systems that guard a small office from modern malware attacks or Progent can plan, deploy, and manage an end-to-end security environment for hybrid networks that support onsite, remote, and mobile clients accessing network resources distributed over multiple physical datacenters and public and private clouds.

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Altaro VM Backup Scheduling Support Outsourcing
IT Services for Altaro VM Backup Deduplication in Santa Clara, California

Altaro VM Backup software provides small businesses a dependable and budget-friendly solution for backing up and recovering Hyper-V and VMware-powered VMs. Altaro VM Backup can be deployed in on-premises, remote, multi-site, and cloud-hosted environments and also supports cost-effective cloud backup to Microsoft Azure Block Blob storage. Top capabilities include industry-leading Augmented Inline Deduplication to reduce backup storage needs, Continuous Data Protection (CDP) with backup intervals as short as five minutes for reducing your exposure to data loss, military-grade encryption, item-level recovery options for specific files and emails, support for Windows Cluster Shared Volumes and for vCenter for managing large-scale deployments, and support for Microsoft Volume Shadow Copy Service to back up live VMs with zero downtime. Progent is a certified Altaro partner and can provide a wide array of services to help you to design, deploy, manage and troubleshoot a backup/restore system powered by Altaro VM Backup.

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Windows and UNIX Engineers
Top Microsoft Certified Partner Consultant Services

If your company is producing UNIX-based applications on a network that includes Microsoft Windows-based servers, desktops, and office productivity products, Progent can provide full-service information technology outsourcing that frees you to concentrate on your area of strategic expertise without the constant distraction of managing your company information system. By using automated server monitoring and by delivering online and on-site assistance as your company needs it, Progent offers an economical solution for managing an information network that provides excellent reliability, protection, and performance. Progent's developer support offerings include full-service information technology outsourcing, virtual infrastructure, remote and on-site support and repair, proactive network monitoring, and Help Desk Call Center outsourcing.

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SMS Migration Consulting in El Paso, Texas

Systems Management Server 2003 offers extra capability for change and configuration management of Windows-powered systems via introducing Feature Packs. Feature Packs lower the overall administrative expense of managing and deploying software products by making it easier to install system images/, control mobile computers, and run management utilities. In addition to alerting you about ways to save management expenses by installing SMS 2003 Feature Packs, Progent's consultants can help you prepare and implement IT projects involving areas that Feature Packs are intended to streamline. Progent's adoption and update services can minimize cost and eliminate business disruption as you move to new operating systems and programs. Progent's wireless engineers can help you develop sensible processes and standards to manage handheld computers and intelligent mobile phones so your mobile workforce stays productive and secure. Progent's CISSP-certified consultants and CISM-certified security experts can help you develop a security strategy that incorporates policies, procedures and IT products to keep your IT computer system safe.

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Microsoft Lync Presence Consultancy
Lync Server Support and Setup Pittsburgh, PA

Progent's Microsoft consultants can help you to evaluate the value of Microsoft Lync Server 2010 for your business and can help you to plan and execute an installation of Microsoft Lync Server that unifies the control of IM and Presence and improves the productivity of your office staff, telecommuters, and mobile workforce. Progent can also assist your company to carry out a smooth upgrade to Lync Server 2010 from Microsoft Office Communications Server or from Microsoft Live Communications Server, interface Microsoft Lync Server with Exchange Server, Microsoft SharePoint, and Microsoft SQL Server, show you how to use Lync Server 2010 to improve the collaborative capabilities of Microsoft Office applications, and offer online seminars and ongoing support for Microsoft Lync and other Microsoft platforms.

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Technical Consultant for Catalyst 2900 Switch
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With Catalyst switches for small and mid-size businesses, Cisco enables organizations to realize all the benefits of adding smart traffic control to their IT infrastructures. Cisco's switching product line makes it possible to deploy capabilities to make your IT network highly available to handle time-critical needs, scalable to facilitate future growth, safe enough to protect restricted information, and designed for prioritizing and managing all traffic to streamline network performance. Progent's Cisco certified engineers can help you pick out and integrate Cisco switches appropriate for your business. In addition, Progent's CISSP certified security specialists can help you create a strategic protection plan and configure Catalyst switches so they help support your security strategy. Catalyst switching products that Progent provides expertise for include Cisco's Catalyst 2960 switches, Catalyst 3560 switches, Cisco Catalyst 4900 switches, and Cisco Catalyst 6500 Series Switches.

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Solaris Network Consulting Solaris IT Consulting Colorado
Online Troubleshooting for Operations Manager
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Progent's Microsoft-certified consultants have over 10 years of background planning, implementing, enhancing and repairing SCOM environments and offer organizations of any size advanced online or onsite consulting services for Microsoft SCOM 2012. Progent can help your company to design a topology for Microsoft SCOM 2012 servers that delivers the responsiveness and availability needed to monitor your IT resources efficiently, whether your infrastructure are on-premises, cloud-based, or a hybrid solution. Progent can also help you to install and customize Microsoft SCOM 2012 management packs based on best practices for monitoring network infrastructure as well as Microsoft and 3rd-party apps and services. Also, Progent can provide responsive online or on-premises troubleshooting to help you to fix critical problems detected by Microsoft SCOM 2012.

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CISA Certified Cybersecurity Audit Specialist
CISA Certified Security Audit Specialist in Woodcliff Lake, NJ

The Certified Information Systems Auditor (CISA) accreditation is a recognized qualification that signifies expertise in IS security auditing. Certified by ANSI, the CISA accreditation requires that candidates undergo a comprehensive test administered by the ISACA international professional group. Progent can provide the expertise of a CISA-qualified network security audit consultant trained to assist businesses in the fields of IS audit process, information technology administration, systems and infrastructure lifecycle, information technology support, safeguarding of data resources, and disaster recovery planning.

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Wireless Site Survey Support Services
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Progent’s Wireless Site Survey makes it easy to design and implement an 802.11a/b/g/n or 802.11ac (Wi-Fi) wireless network adapted to your environment, offering you a WLAN that has the coverage, performance, load-handling capability, Quality of Service, security, and roaming ability your company requires. Progent's Wireless Site Survey services are offered either as an affordable remote service or as a more comprehensive on-premises service.

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Microsoft Access Consultancy

Progent can provide economical remote support for all releases of Office Access including Access desktop and Access Web App and can provide advanced help for Access application programming, database conversion, performance optimization, report design, and maintenance. Progent also offers custom online training for Office Access programming and DBA services.

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MOM 2007 Consultant Services
Engineer for Microsoft Operations Manager Corpus Christi, Texas

Progent offers a selection of network service packages for small companies. These information technology outsourcing and network monitoring solutions are based on the proactive problem handling capabilities of Operations Manager, a state-of-the-art network and system support software platform that tracks the reliability, throughput, and safety of your information system and isolates incipient problems before they can disrupt your network. With Progent's economically priced network support packages, small companies can select a simple co-sourcing package based on Microsoft System Center Operations Manager 2007 with network monitoring, reporting, Help Desk and remote troubleshooting or a complete 24x7 outsourcing solution.

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Progent's Microsoft-certified Windows Server 2019 consultants can help your company to design and implement an efficient migration to Windows Server 2019 using your current deployment architecture or a cloud-hosted or hybrid model. Windows Server 2019 offers significant enhancements in scale, performance, manageability, Hyper-V virtualization, security and compliance, hybrid on-prem plus cloud deployments, availability, and container support.

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Online Wireless Site Survey IT Consultant
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Progent’s Wireless Site Survey helps you to plan and install a Wi-Fi wireless LAN adapted to your environment, providing your business a wireless solution that delivers the reception, performance, load-handling capability, QoS, data protection, and hand-off ability your company requires. Progent's Wireless Site Survey services are available either as an economical online service or as a more comprehensive on-premises service.