Immediate Online Technical Support for Boston Massachusetts Computer Systems
Urgent Online Consulting for Boston NetworksFor businesses located in Boston Massachusetts, Progent provides remote support for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided online support to companies in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to help with complex infrastructure issues, plus the services of CISA and CISSP-qualified security consultants to help with high-level security architecture and diagnostic issues.

Progent's online technical support engineers provide exceptional value because they possess the real-world experience and are equipped with the advanced tools needed to solve the majority of network issues quickly. Efficient support reduces direct costs since solutions use up fewer chargeable consulting minutes. Online support also eliminates the expense of sending an engineer to your site. Your company saves additionally in indirect costs by reducing or avoiding system downtime and associated losses due to business disruption, disgruntled clients, unproductive workers, and distracted executives. Progent's advanced remote consulting experience is especially important for organizations that depend on public clouds for vital network infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be useful.

Progent's pricing policy for online support is structured to stretch your network support dollar. Progent charges per minute for phone consulting, so you are invoiced just for the support that you receive. In contrast to typical remote support companies, Progent requires no startup fee or minimum fees. Progent's per-minute billing unit and simple model for billing save you from scenarios where speedy. minor fixes somehow end up as substantial tabs. Progent's penchant for handling technical issues efficiently means you spends less money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned a collection of customized technologies and field-proven methodologies which allow the maximum level of efficiency for remote technical support and troubleshooting for computer systems of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the staff of Progent's Technical Response Center to link to your computer system without breaching network security.

Progent's powerful service reporting system maintains comprehensive histories of all support that Progent's customers have been provided. Progent's team engineers have access to the details of all help delivered to each Progent client by any Progent consultant. This history of trouble tickets and responses is organized as a conveniently accessible internal database that enables Progent's remote support experts to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support grows over time. Progent's advanced certifications and close associations with important industry leaders including Cisco and Microsoft open up other vast technical support knowledge bases and permit fast response from vendors' internal product engineers so Progent's remote consulting specialists are able to find the best solutions promptly.

Remote technical services offered by Progent to companies in Boston Massachusetts include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, fixed-price services intended to enable small and mid-size businesses to benefit from the same cutting-edge technology deployed by many of the world's top enterprises. Progent's ProSight suite of IT management outsourcing services addresses all critical areas of information technology such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior analysis tools to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely get by legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a single platform to automate the complete malware attack lifecycle including filtering, identification, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate action. Progent's consultants can also help you to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and allows fast restoration of critical data, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FINRA, and PCI and, whenever needed, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security companies to provide web-based management and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a first line of defense and blocks most threats from making it to your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, monitor, enhance and debug their connectivity hardware such as routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network maps are kept current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that need important updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so that all potential issues can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you’re making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an objective evaluation of the health of their information system. Based on some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security standards, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's ability either to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective security and backup/recovery environment that aligns with your business requirements. For details, visit The ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent offers the skills of world-class remote consulting experts for contract information technology programs. Progent's rates for ongoing consulting projects are determined based on the level of expertise of the engineers required. Progent's background in these important fields of information technology enables clients to execute critical initiatives within budget and on time. Progent's special remote engineering solutions include:

  • Help Desk Services
    Progent's Call Center support alternatives for businesses with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that handles all aspects of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount from Progent's normal desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle complex issues.

    Progent's Help Desk Call Center consulting support can support you in building an effective new Help Desk or improving your current one, evaluating or customizing Call Center application software to handle the special needs of your corporation, or providing occasional online personnel to reinforce your in-house Call Center team during high-demand events like software transitions, major upgrades, or installing brand new applications.

    Progent's Help Desk staff of seasoned network consultants gives your customers in Boston Massachusetts quick assistance from a large network service group with substantial experience providing phone consulting and online troubleshooting for networks powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk Call Center perception as a significant driver of company efficiency, and Progent's aim is to fix rather than just track IT problems.

  • Business Applications Services: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts Team offers phone-based and in-depth engineering support and training in specific business application areas including ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and training for familiar Microsoft applications including CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more concerning Progent's expertise, customization, and education services, go to Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from a prior release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver businesses in Boston Massachusetts online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to accommodate your environment so your IT support is proactive and automated. By detecting looming issues before they cause downtime, proactive monitoring can ward off inconvenient and expensive network failures. Progent can also assist with network monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft networks, or networks powered by a combination of platforms.
How Your Boston Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent remote support with Microsoft, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Remote Help, call 1-800-993-9400, or see Contact Progent. For companies and startups in Boston Massachusetts, Progent's phone-based computer support specialists are ready to deliver professional and cost-effective system support the moment your business requires it. More than 15 years of providing remote repair services has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to fix IT problems quickly while avoiding the cost and lost time associated with on-site service calls.

Even if your Boston company deals with a regular independent consultant or employs a full time organization that can deal with common computer issues, Progent’s Microsoft and Cisco certified engineers can provide an easy and seamless remote expansion of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the expertise to handle unexpected system crises or especially complicated integration problems.

Advantages of Progent's IT Support for Offices in Boston Massachusetts
Progent's remote support services allow your Boston organization to enjoy the advantages of on-call, enterprise-class network support without the cost of managing a full-time IT staff. Your network will derive greater business value by becoming more reliable, productive, and protected. Benefits to your business include:

  • Convenient virtual extension of your local IT resources
    With most offices in Boston Massachusetts, local network service resources, whether represented by freelance consultants or an in-house maintenance staff, can solve typical technical problems. However, IT crises may strike when your regular resources are too busy or absent, and some problems may involve technology that is beyond the scope of your onsite support technicians. In these instances, Progent's on-call service specialists give you a convenient, fast, and affordable solution to supplement your local help and to pass on valuable knowledge to improve your ability to handle downstream problems locally.

  • Less Reliance on Individual Service Providers
    For IT support, smaller businesses commonly rely on independent freelance consultants. While freelance consultants have smaller internal costs than larger support organizations and can afford to charge marginally less, they are often overbooked, making it impossible to respond rapidly to urgent situations. If an independent service provider is occupied with another client, sick, on vacation, or in training, the lack of reserve personnel may require your business to wait for help during an IT crisis. As your business expands, network unavailability and trouble with critical applications are more expensive. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent provides a ready source of backup service experts to insure your IT system is always available.

  • Build a Solid Foundation for Seamless Expansion
    Organizations often begin with an IT system created on a modest budget. Without a strong infrastructure, band-aid repairs can get piled on top of an unstable foundation. As a company grows, stability and scalability problems can impede the success of the business. Such poorly designed systems require careful assessment, smart long-term planning, and extensive technical expertise to evolve to a system infrastructure able to deliver the stable foundation to meet current business demands and simplify downstream expansion.

  • Interact with Solution Providers Rather Than Product Resellers
    Smaller organizations require guidance and technical education to navigate through an increasingly complex array of product options capable of promoting business success and enhancing efficiency. Businesses hardly need a computer consultant who is attempting to earn a commission on a certain vendor's products. IT support and product sales can result in a situation where the proposed solution is built around a profitable technology rather than the genuine requirements of a business. Progent eliminates these dilemmas by selling just services instead of products. This enables Progent to match IT consulting with the best needs of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of IT experience, fine tuned remote support software, and understanding of enterprise networking allow offices to avoid the limitations associated with excessive dependence on smaller consulting firms, independent freelance consultants, or over-stretched internal IT help.

Progent stands out by providing:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on professional experience, in the trenches of network support, executing a wide range of IT tasks for an extensive array of customers. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent instills in its support team. This means that you get not just world-class IT capability, but also a consultant with field-tested approaches for applying technical knowledge to resolve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and in-person help by the minute. Consequently, you are billed exclusively for received support. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in regions where Progent offers in-person support, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no startup fee and requires no retainer for services delivered during normal working hours. Many support firms demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big invoices for fast fixes so you won't be forced to permit minor problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or small support organizations who provide scant documentation or specifics of services done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support reports sent by every consultant to each customer. The discipline of documenting and archiving service activity allows more efficient service and avoids a slew of typical misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service firms to offer 24x7 remote tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer support to be proactive rather than reactive. By uncovering possible issues before they result in lost productivity, network monitoring can keep your IT network from painful and expensive availability disruptions.
How Does Our Company Begin Getting Online Technical Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.



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