Fast and Affordable Remote Help for Boston IT Networks
Fast Phone Consulting for Boston SystemsFor organizations in Boston or anywhere in the state of Massachusetts, Progent provides online support for information systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified professionals have provided remote troubleshooting to businesses in all 50 states in the U.S. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified engineers to handle challenging infrastructure issues, plus the services of CISA and CISSP-certified cybersecurity experts to handle advanced security design and diagnostic issues.

Progent's remote support experts provide excellent value because they possess the practical experience and are equipped with the sophisticated tools necessary to solve most information system problems quickly. Efficient support reduces immediate costs since solutions use up minimal chargeable minutes. Online help also avoids the expense of sending a consultant to your location. Your organization benefits additionally with indirect expenses by reducing or avoiding network downtime and associated losses resulting from business disruption, upset customers and vendors, unproductive employees, and de-focused management. Progent's advanced remote technical support know-how is particularly valuable for organizations that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an alternative.

Progent's billing model for online support is designed to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you owe just for the services that you actually get. Unlike many online support companies, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute granularity and simple model for pricing do away with scenarios where quick solutions manage to turn into substantial bills. Progent's skill at handling technical issues efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined a collection of customized tools and field-tested processes that permit the highest level of effectiveness for online consulting and troubleshooting for IT networks of all sizes. Progent provides safe Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the engineers of Progent's remote service group to link to your network without violating system security.

Progent's powerful service database application includes detailed records for the support that Progent's customers have received. Progent's authorized engineers have the benefit of the history of services delivered to each client by every consultant. This database of trouble tickets and solutions is structured as a conveniently retrievable internal database that allows Progent's online technical engineers to communicate their experiences company-wide to make sure that the quality of Progent's technical support grows daily. Progent's high-level certifications and working associations with major technology companies including Cisco and Microsoft make available other vast technical support databases and permit fast response from manufacturers' internal product engineers with the result that Progent's online service specialists are able to arrive at the best solutions promptly.

Online technical services provided by Progent to clients in Boston and anywhere in the state of Massachusetts include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, flat-rate services designed to allow small and medium-size organizations to benefit from the same advanced IT solutions used by some of the industry's leading enterprises. The ProSight portfolio of outsourced network management services addresses all critical facets of information technology such as email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based analysis technology to defend endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to manage the entire threat progression including protection, identification, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering through leading-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your organization's unique needs and that helps you demonstrate compliance with legal and industry information protection standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent can also assist your company to set up and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and enables fast recovery of critical data, apps and virtual machines that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images/, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security companies to deliver web-based management and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, optimize and debug their connectivity appliances such as routers and switches, firewalls, and load balancers plus servers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that network maps are kept current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, finding devices that require critical software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT personnel and your Progent engineering consultant so that all potential problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information about your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to get an unbiased evaluation of the health of their network. Based on some of the top remote monitoring and management tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with information security regulations, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's preparedness to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective security and backup environment that aligns with your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent offers the skills of world-class online consulting experts for special IT programs. Progent's charges for longer-term development or consulting projects are set according to the qualifications of the engineers assigned. Progent's experience with these important fields of information technology allows clients to complete critical projects economically and on schedule. Progent's project-based online consulting services include:

  • Help Desk Support
    Progent's Call Center service options for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Help Desk services, and Call Center process consulting. Progent's Call Center outsourcing services are designed for organizations who lack the money or time to support an internal Help Desk Call Center but who want fast response from a reliable Help Desk Call Center with professional telephone assistance plus the technical depth to escalate complex trouble tickets to advanced engineers.

    Progentís Virtual Help Desk is designed for larger businesses and acts as a seamless extension of your established Help Desk organization. Progent's Virtual Help Desk can act as a an escalation option to resolve the most difficult network issues, or be available in hectic instances when your other resources are too busy.

    Progent's Help Desk Call Center staff of veteran network professionals gives your workers in Boston or anywhere in the state of Massachusetts immediate access to a large technical support resource with substantial experience offering phone support and remote repair service for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk Call Center recognition as a crucial contributor to company efficiency, and Progent's intent is to solve instead of merely record technical issues.

  • Business Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting Group provides remote professional engineering support and education in special business application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and education for familiar Microsoft applications such as CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To read additional information on Progent's consulting, custom development, and training offerings, see Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; cohesive integration of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new deployment of System Center 2016, extend or tune an existing one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers companies in Boston, or anywhere in the state of Massachusetts, remote hybrid network monitoring by providing System Center Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to suit your business so your IT maintenance is proactive and automated. By anticipating emerging problems before they cause full-scale emergencies, automated monitoring can minimize inconvenient and costly service crises. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Windows systems, or environments powered by a variety of platforms.
How Your Boston Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency remote expertise with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent. For companies and startups in Boston or throughout the state of Massachusetts, Progent's online network support specialists are ready to deliver effective and cost-effective IT help the instant your company has to have it. More than 15 years of providing remote repair services has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to fine tune online connectivity technology to fix computer problems rapidly while avoiding the cost and lost productivity that comes with in-person support visits.

Even if your Boston business deals with a regular independent consultant or maintains an in-house organization that know how to handle day-to-day network problems, Progentís Microsoft and Cisco certified consultants can still provide an easy and seamless virtual extension of your local resources for situations when your usual IT support personnel either don't have the time or the experience to resolve unexpected system crises or particularly challenging integration projects.

Benefits of Progent's IT Support for Businesses in Boston
Progent's remote technical help services enable your Boston business to realize the benefits of immediate, enterprise-grade IT support without the cost of managing an in-house IT organization. Your network will derive added business worth by becoming increasingly available, efficient, and secure. Advantages to your company include:

  • Seamless virtual extension of your local IT resources
    For most offices in Boston or anywhere in Massachusetts, nearby computer service providers, whether represented by freelance consultants or an internal IT staff, can handle typical technical issues. However, serious problems sometimes strike when local resources are too busy or absent, and some trouble may be associated with IT products that is unfamiliar to your local service people. In these situations, Progent's online support professionals offer an easy, quick, and economical solution to augment your regular help and to convey valuable knowledge to increase your ability to handle downstream problems in-house.

  • Reduced Dependence on Freelance Service Providers
    For network support, smaller businesses often rely on independent freelance service providers. While independent consultants have smaller internal costs than larger support organizations and can afford to charge lower rates, they are occasionally overextended, making it difficult to respond rapidly to crisis situations. If an independent service provider is busy with another client, sick, on a trip, or in training, the lack of backup personnel may require your business to go without assistance during an emergency. As your business grows, system unavailability and problems with vital applications become more costly. The money you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent provides an on-call source of backup support experts to make sure your IT system stays available.

  • Build a Scalable Foundation for Seamless Growth
    Organizations typically begin with an information architecture implemented on a shoestring budget. Without a robust infrastructure, band-aid fixes can get thrown on top of a shaky foundation. When a network grows, reliability and expandability issues can hinder the productivity of the business. These badly built environments need proper analysis, smart strategic planning, and extensive IT knowledge to upgrade to a system architecture that can deliver the solid foundation to meet critical business demands and simplify downstream growth.

  • Interact with Solution Providers Rather Than Product Resellers
    Smaller companies need guidance and technical training to negotiate an increasingly complex maze of product options available for accelerating business growth and improving productivity. They do not need a computer consultant who is motivated to resell a certain vendor's technology. IT support and product sales can result in a situation where the recommended solution is built around a predetermined technology rather than the true requirements of a business. Progent eliminates these conflicts of interest by offering just services instead of products. This allows Progent to align technical expertise with the best interests of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of technical experience, refined remote support tools, and familiarity with corporate IT allow companies to escape the pitfalls associated with excessive dependence on smaller consulting firms, independent freelance consultants, or over-stretched internal resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified consultants average more than a decade of hands-on industry experience, in the trenches of IT support, executing a wide variety of IT projects for an extensive mix of clients. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting staff. This means that you get not only expert IT skills, but also a support engineer with field-tested approaches for applying technical knowledge to repair actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for phone support and in-person visits per minute. As a result, you are charged just for received support. Progent does not impose a higher rate for off-hours or priority support, and within California or in areas where Progent provides on-site service, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent applies no service activation charge and requires no retainer for support services provided during regular working hours. Many support firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast repairs so you will not be tempted to permit minor problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to deal with technical issues that are within their scope, Progent can concentrate on providing hard-to-find skills where Progent faces little competition. Businesses who work with familiar independent service providers or who maintain internal IT staffs benefit when Progent transfers information about new technology and proven processes to make their IT environments more reliable, protected, and efficient.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support firms to provide 24x7 network tracking services powered by MS Operations Manager. Microsoft Operations Manager causes your network support to be proactive rather than reactive. By uncovering potential issues before they result in lost productivity, system monitoring can keep your information network from painful and expensive service losses.
How Does Our Company Begin Getting Remote Technical Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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