Fast Online Troubleshooting for Boston Massachusetts Computer Networks
Fast Remote Support for Boston SystemsFor companies located in Boston Massachusetts, Progent offers online support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered remote support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to solve complex infrastructure issues, plus the services of CISSP-certified security experts to handle high-level security architecture and troubleshooting issues.

Progent's online technical support engineers provide excellent leverage due to the fact that they possess the practical background and are equipped with the sophisticated tools needed to resolve the majority of network problems rapidly. Efficient support lowers direct costs since service calls accumulate minimal chargeable minutes. Remote help also avoids the expense of sending a consultant to your office. Your company saves even more in indirect expenses by minimizing or eliminating network outages and associated losses stemming from business disruption, upset clients, unproductive workers, and de-focused executives. Progent's advanced remote technical support experience is especially important for organizations that rely on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be useful.

Progent's billing policy for remote help is designed to stretch your IT service investment. Progent charges per minute for phone assistance, so you are charged exclusively for the services that you receive. In contrast to typical remote support firms, Progent requires no startup fee or minimum fees. Progent's per-minute granularity and simple policy for pricing eliminate scenarios where fast solutions manage to end up as substantial tabs. Progent's skill at handling problems quickly means you saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered an array of customized technologies and proven processes which permit the maximum level of effectiveness for online consulting and troubleshooting for information networks of all sizes. Progent offers safe VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the staff of Progent's Technical Response Center to link to your company's network remotely without breaching system security.

Progent's powerful service database application maintains extensive histories for the support that Progent's customers have received. Progent's staff consultants have the benefit of the records of support delivered to each Progent client by any engineer. This history of anomalies and fixes is organized as an easily retrievable proprietary knowledge base that allows Progent's online support experts to communicate their experiences company-wide to make sure that the efficiency of Progent's support grows daily. Progent's high-level accreditations and working associations with key industry leaders such as Cisco and Microsoft make available additional massive support databases and permit quick access to vendors' internal support staff with the result that Progent's remote service experts are able to find optimal solutions promptly.

Online technical services offered by Progent to customers in Boston Massachusetts include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of affordable, fixed-price services designed to allow small and medium-size businesses to benefit from the same advanced IT solutions deployed by many of the world's top enterprises. Progent's ProSight suite of network management outsourcing services covers all key aspects of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely escape traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to address the entire malware attack progression including filtering, detection, containment, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools incorporated within one agent managed from a single control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that helps you prove compliance with legal and industry information protection standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent's consultants can also assist your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical files, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, whenever needed, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security companies to deliver centralized management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your exposure to external threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway device provides a further level of inspection for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, enhance and troubleshoot their connectivity appliances like switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating devices that require critical software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your network running at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so all looming issues can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can save up to half of time spent looking for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an objective assessment of the health of their information system. Powered by a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security regulations, higher utilization of IT resources, faster problem resolution, more dependable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your company's ability to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to create an efficient security and backup environment that meets your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract IT projects. Progent's charges for longer-term development or consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's experience with these special areas of information technology enables clients to complete critical projects within budget and on schedule. Progent's special remote consulting solutions include:

  • Call Center Services
    Progent's Help Desk Call Center support programs for organizations with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center services, co-managed Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that manages all facets of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex problems.

    Progent's Call Center consulting services can support you in establishing an efficient new Help Desk Call Center or revamping your existing one, evaluating or modifying Call Center application software to handle the unique demands of your business, or adding occasional phone support personnel to work with your in-house Help Desk team to deal with unusually busy scenarios such as software migrations, major upgrades, or installing new business software.

    Progent's Help Desk staff of veteran information technology consultants provides your customers in Boston Massachusetts instant access to a large network service resource with extensive experience offering phone help and online troubleshooting for computer environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk Call Center the reputation as a solid contributor to business performance, and Progent's goal is to resolve instead of just track network problems.

  • Business Applications Support: Training, Custom Development, and Integration
    Progent's Applications Consulting Group can supply phone-based and in-depth engineering support and education in key business application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers expertise, programming, and education for Microsoft business applications such as CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information about Progent's consulting, customization, and training offerings, see Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new deployment of System Center 2016, extend or tune an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers organizations in Boston Massachusetts remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to fit your environment so that your IT support is proactive rather than reactive. By uncovering looming problems before they evolve into downtime, system monitoring can head off disruptive and expensive information system crises. Progent can also deploy system monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows systems, or environments based on a variety of platforms.
How Your Boston Company Can Contact Progent's Remote Service Experts
To contact Progent about urgent phone-based support with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or see Contact Progent. For companies and new businesses in Boston Massachusetts, Progent's phone-based computer support engineers are ready to deliver effective and cost-effective system support the moment your company has to have it. More than a decade of delivering online repair services has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to refine remote connectivity tools to repair computer problems quickly while eliminating the expense and lost time associated with in-person support visits.

Even if your Boston office has a local independent consultant or maintains a full time organization that can deal with ordinary network issues, Progentís Microsoft and Cisco certified consultants can still provide an easy and seamless remote extension of your local resources in cases when your regular IT support personnel either lack the time or the experience to handle unexpected system emergencies or particularly challenging integration projects.

Advantages of Progent's Network Help for Organizations in Boston Massachusetts
Progent's remote IT consulting services enable your Boston business to realize the benefits of timely, enterprise-level IT support without the expense of managing a full-time IT staff. Your network will acquire greater business value by becoming more reliable, efficient, and secure. Benefits to your business include:

  • Seamless remote expansion of your local support resources
    With most businesses in Boston Massachusetts, nearby computer support resources, whether made up of outside consultants or a full-time maintenance staff, can resolve typical network problems. On the other hand, IT crises may occur when your regular resources are too busy or absent, and some trouble may involve technology that is unfamiliar to your onsite support people. In these cases, Progent's on-call service specialists give you a convenient, fast, and affordable way to augment your local help and to transfer valuable information to increase your ability to resolve downstream problems locally.

  • Reduced Dependence on Individual Consultants
    For network support, smaller companies often depend on independent freelance consultants. Although independent service people have less internal costs than larger support firms and can afford to charge lower rates, they are often overextended, making it difficult to respond rapidly to crisis situations. If an independent consultant is busy with another customer, ill, on vacation, or in training, the absence of reserve personnel may require your company to wait for assistance during an emergency. As your business expands, system unavailability and problems with vital applications become more expensive. The money you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent provides a ready source of reserve support expertise to make sure your IT system remains available.

  • Build a Solid Foundation for Smooth Growth
    Organizations often start with an information system created on a shoestring budget. Lacking a scalable framework, band-aid fixes can get thrown on top of a weak foundation. As a network grows, stability and scalability issues can hinder the productivity of the organization. Such badly designed environments require careful assessment, intelligent long-term planning, and extensive IT knowledge to upgrade to a network architecture able to deliver the stable foundation to meet critical business requirements and facilitate downstream growth.

  • Work with Solution Providers Instead of Product Resellers
    Smaller businesses require guidance and technical education to navigate through an increasingly complicated maze of product alternatives capable of promoting business success and improving efficiency. These companies do not need a network engineer who is motivated to earn a commission on a certain vendor's products. IT support and product selling can lead to a scenario where the recommended solution is designed around a predetermined product rather than the true needs of a business. Progent avoids these conflicts of interest by selling only services instead of products. This enables Progent to match IT consulting with the best needs of customers.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of IT background, fine tuned remote support software, and familiarity with enterprise networking enable companies to avoid the pitfalls of excessive dependence on smaller service firms, individual freelance consultants, or limited in-house IT help.

Progent stands out by providing:

How Does My Business Start Receiving Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.



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    Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to get an unbiased evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the deployment of your core network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner and safer AD implementation. Both versions also provide the long-term advantages of cutting-edge remote network monitoring and management (RMM) technology. These advantages can include simpler management, better compliance with government and industry security regulations, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and less downtime.

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