Fast Remote Troubleshooting for Boston Massachusetts IT Networks
Fast Online Technical Support for Boston NetworksFor organizations located in Boston Massachusetts, Progent provides remote help for computer systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered online support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to help with complex infrastructure issues, as well as the services of CISA and CISSP-accredited cybersecurity experts to handle advanced security design and diagnostic issues.

Progent's remote technical support experts provide exceptional leverage due to the fact that they possess the practical experience and have access to the advanced technology necessary to solve most information system problems quickly. Efficient support lowers direct expenses because service calls accumulate minimal chargeable minutes. Online help also avoids the cost of sending a consultant to your site. Your company saves even more in incidental costs by reducing or avoiding network downtime and associated losses resulting from business discontinuity, disgruntled clients, unproductive workers, and de-focused executives. Progent's advanced online consulting expertise is particularly valuable in environments that depend on public clouds for critical network infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.

Progent's billing model for online support is structured to stretch your network support investment. Progent charges by the minute for telephone-based assistance, so you are billed exclusively for the services that you actually get. Unlike typical remote service firms, Progent imposes no startup fee or minimum job duration. Progent's per-minute billing unit and clean model for pricing eliminate scenarios where speedy. minor fixes somehow end up as large invoices. Progent's penchant for disposing of problems quickly means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a set of customized tools and proven processes which promote the highest degree of effectiveness for online technical support and repair for IT systems of any size. Progent's remote service group can access your company's environment remotely without compromising network security.

Progent's advanced customer support database application keeps thorough histories for all support that Progent's clients have received. Progent's team service personnel have access to the details of assistance rendered to every Progent customer by every Progent engineer. This archive of issues and solutions is structured as a readily accessible support database that allows Progent's online technical engineers to share their experiences company-wide to make sure that the effectiveness of Progent's support services improves daily. Progent's high-level accreditations and close relationships with key industry leaders including Cisco and Microsoft make available other extensive technical knowledge bases and allow quick access to manufacturers' internal engineering staff with the result that Progent's online service experts can arrive at the best solutions quickly.

Remote technical support services provided by Progent to companies in Boston Massachusetts include:

ProSight Subscription-based Services for Small and Medium Size Organizations
Progent provides a selection of affordable, subscription-based managed services designed to enable small and mid-size organizations to benefit from the same advanced technology used by many of the world's top corporations. The ProSight suite of outsourced network management services covers all critical areas of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so any potential problems can be addressed before they can disrupt your network. Learn more about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based platform for monitoring and managing your client-server infrastructure by providing an environment for performing common time-consuming tasks. These include health checking, patch management, automated repairs, endpoint setup, backup and recovery, A/V response, secure remote access, standard and custom scripts, resource inventory, endpoint profile reports, and troubleshooting assistance. If ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it transmits an alarm to your specified IT staff and your Progent consultant so potential issues can be fixed before they impact productivity. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, track, reconfigure and debug their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating tedious network management activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that need important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of in-depth reporting plug-ins designed to integrate with the top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues like inconsistent support follow-through or machines with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup/restore technology companies to create ProSight Data Protection Services (DPS), a selection of management offerings that deliver backup-as-a-service. ProSight DPS services manage and monitor your data backup processes and enable non-disruptive backup and rapid recovery of important files, apps, system images, and VMs. ProSight DPS helps you avoid data loss caused by equipment failures, natural disasters, fire, malware such as ransomware, human mistakes, ill-intentioned employees, or software glitches. Managed services available in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these managed backup services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security vendors to deliver centralized management and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Cisco Duo: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo authentication service plans utilize Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation on iOS, Google Android, and other out-of-band devices. With Duo 2FA, when you log into a secured application and give your password you are asked to verify who you are via a unit that only you possess and that uses a different ("out-of-band") network channel. A broad selection of out-of-band devices can be used as this added form of authentication including an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You may register multiple validation devices. To learn more about Duo identity authentication services, go to Duo MFA two-factor authentication services.

  • ProSight Shared Call Desk: Outsourced and Shared Help Desk Services
    Progent's Co-managed Help Desk Service provides a smooth supplement to your core support team. User interaction with the Help Desk, provision of technical assistance, problem escalation, trouble ticket creation and updates, performance measurement, and maintenance of the support database are consistent regardless of whether issues are resolved by your core IT support staff, by Progent, or a mix of the two. Your business has unrestricted flexibility to expand or shrink your share of technical support activity as needed. Progent provides initial deployment and onboarding of the professional services PSA software plus documentation, validation and training. To find out more about ProSight Co-Managed Support, go to ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based analysis technology to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely escape traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to manage the complete threat progression including filtering, identification, containment, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your organization's specific needs and that helps you demonstrate compliance with government and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate action. Progent's consultants can also help you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management provide organizations of any size a flexible and affordable alternative for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your dynamic IT system. Besides maximizing the protection and reliability of your IT network, Progent's patch management services permit your in-house IT team to focus on more strategic initiatives and tasks that derive the highest business value from your network. Read more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can save as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you're planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an unbiased evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how closely the deployment of your essential network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with data security regulations, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and less downtime. See more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The interview is intended to evaluate your organization's preparedness to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective security and backup environment that meets your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent offers the skills of world-class remote consulting experts for contract IT programs. Progent's charges for longer-term development or consulting projects are determined based on the qualifications of the consultants involved. Progent's experience with these special fields of computer technology allows clients to complete major initiatives within budget and on time. Progent's special online consulting solutions include:

  • Help Desk Services
    Progent's Call Center service offerings for companies with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, co-managed Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all facets of remote desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve complex problems.

    Progent's Help Desk sharing services allow your business to share responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of veteran technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution based on the top PSA tool for managing service requests, ticketing, ownership, progress tracking, and metrics.

    Progent's Help Desk staff of experienced information technology experts provides your workers in Boston Massachusetts quick access to a dependable support group with substantial experience delivering phone help and remote repair service for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk Call Center recognition as a solid driver of business productivity, and Progent's policy is to fix rather than just report technical issues.

  • Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Experts staff can supply phone-based and in-depth engineering support and education in special business application fields including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers expertise, custom development, and education for popular Microsoft business applications including Microsoft CRM, Project, Office Word, and Office Excel. For more about Progent's expertise, custom programming, and education offerings, go to Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts can provide advanced remote and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center2, expand or optimize an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Boston Massachusetts remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) expertise. Progent can configure Operations Manager to accommodate your environment so that your network support is proactive and automated. By detecting emerging problems before they cause full-scale emergencies, proactive monitoring can head off inconvenient and expensive service failures. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or systems that support multiple OS platforms.
How Your Boston Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency phone-based expertise with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Remote Support, call 1-800-993-9400, or see Contact Progent. For companies and new ventures in Boston Massachusetts, Progent's online network support engineers can provide expert and economical system help whenever your company has to have it. Over two decades of offering remote tech support has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to fine tune online connectivity technology to fix computer problems rapidly while eliminating the cost and lost time associated with in-person service calls.

Even if your Boston office relies on a local independent consultant or employs a full time IT staff that know how to deal with day-to-day network issues, Progent's Microsoft and Cisco certified consultants are available to offer a convenient and transparent remote expansion of your on-site resources for situations when your usual IT support personnel either lack the time or the experience to address sudden network emergencies or especially complicated integration problems.

Details of Progent's Online Network Support for Boston Massachusetts
Progent's phone support, remote repair, system security consulting, and network administration services offer companies in Boston Massachusetts the greatest leverage for your IT investment. Whether you require occasional telephone support and remote network repair or full-time Help Desk call center services and network management, Progent's professionals can provide your company world class IT support while allowing you to eliminate the cost and hassle of maintaining a full-service in-house IT organization. Highlights of Progent's National Remote Support program include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of IT experience, refined support software, and understanding of enterprise networking enable businesses to avoid the pitfalls of excessive dependence on smaller consulting firms, independent freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Certified consultants average longer than ten years of real-world professional background, at the front lines of IT support, performing a wide variety of IT tasks for an extensive array of customers. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting team. This guarantees that you get not only expert IT skills, but also a consultant with proven approaches for applying technical knowledge to solve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and in-person visits per minute. As a result, you are invoiced only for delivered support. Progent does not impose a more expensive rate for off-hours or priority support, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no service activation fee and asks no monthly commitment for support services delivered during normal business hours. Many support firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for fast repairs so you won't be forced to permit less critical problems to stay unaddressed.

  • Complete Records of IT Services
    Progent has developed a comprehensive service reporting system that stores and organizes complete documentation for all delivered services. Unlike many independent consultants or small service firms who provide scant documentation or specifics of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service documentation transmitted by each consultant to every customer. The practice of detailing and archiving support activity allows more effective support and eliminates a slew of typical problems such as when a service client is effectively held hostage to a consultant who refuses to release vital service information.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the only IT service companies to offer round-the-clock network monitoring services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive rather than reactive. By revealing possible problems before they result in downtime, system monitoring can keep your information network from stressful and expensive service disruptions.
How Does My Business Begin Getting Online Computer Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.



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    Progent can help your business to evaluate the many subscription options available with Microsoft 365, formerly called Office 365, and configure your network with Microsoft 365 so you derive top business value. Progent supports cross-vendor networks that include Windows, macOS or OS X, and Linux operating systems. Progent can also help you to create and manage hybrid networks that seamlessly integrate on-premises and cloud-based resources.

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  • Remote Workers Boston Consulting Services - Connectivity Assistance Boston Cambridge, America After Hours Boston Offsite Workforce Connectivity Consulting Services
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  • Remote Workforce Consulting Services in Boston - Endpoint Management Systems Expertise At Home Workforce Consulting Experts nearby Boston - Management Solutions Expertise Boston Massachusetts
  • SQL 2012 IT Specialist Boston, United States SQL Server 2019 Outsource IT Boston Cambridge
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  • Teleworkers Boston Consulting - Network Security Systems Consulting Experts Boston Massachusetts Work at Home Employees Assistance - Boston - Endpoint Security Systems Expertise New England
  • Teleworkers Expertise near Boston - Cloud Integration Systems Consulting Experts Boston Boston, Suffolk County, US Teleworkers Boston Consulting Experts - Cloud Technology Consulting and Support Services
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    Firewall Configuration Symantec VPN

    Progent's Symantec consultants can assist you to support legacy Symantec firewall and Symantec VPN products including the Raptor and Symantec VelociRaptor family or show you how to upgrade to more recent firewall technology. Progent can also help you create and execute a comprehensive security plan that can incorporate firewall and VPN devices and software, outsourced security and virus defense services, server and application monitoring products, and documented policies and processes. Progent has the expertise to be your one-stop source for continuing network help, maintenance, education, and security expertise.

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  • Windows Server 2012 R2 Live Migration Setup and Support Microsoft Certified Partner Windows Server 2012R2 Hyper-V Setup and Support
  • Windows Server 2022 Hybrid Integration Professionals Windows Server 2022 and SCVMM Online Support
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