Fast Online Help for Boston Massachusetts Computer Systems
Urgent Online Technical Support for Boston NetworksFor companies in Boston Massachusetts, Progent offers online help for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have delivered online support to companies in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to help with challenging networking issues, as well as the assistance of CISSP-qualified cybersecurity consultants to help with advanced security design and troubleshooting jobs.

Progent's remote support experts provide exceptional value due to the fact that they have the practical experience and have access to the sophisticated tools needed to resolve the majority of information system issues rapidly. This lowers immediate expenses because service calls use up fewer billable minutes. Remote help also avoids the expense of sending a consultant to your office. Your company saves additionally in incidental costs by reducing or avoiding network outages and related costs resulting from business discontinuity, disgruntled clients, idle employees, and distracted management. Progent's extensive online technical support experience is particularly valuable for businesses that rely on public clouds for vital infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an option.

Progent's pricing policy for remote help is designed to stretch your network support investment. Progent charges per minute for phone consulting, so you are invoiced only for the support that you actually get. In contrast to typical remote support firms, Progent requires no initialization charge or minimum job duration. Progent's per-minute granularity and simple policy for billing avoid scenarios where fast repairs somehow end up as large bills. Progent's skill at solving technical issues efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a set of customized tools and field-tested processes which ensure the maximum degree of effectiveness for remote technical support and troubleshooting for computer systems of any size. Progent offers secure Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the staff of Progent's online support team to connect to your environment without breaching network security.

Progent's advanced technical support database application keeps thorough records for all support that Progent's clients have received. Progent's team engineers have the benefit of the specifics of services provided to each customer by every Progent engineer. This history of problems and repairs is structured as a quickly retrievable proprietary knowledge base that permits Progent's online support experts to share their knowledge with the whole team to make sure that the quality of Progent's support services improves over time. Progent's high-level accreditations and working relationships with major vendors such as Cisco and Microsoft make available other massive technical support databases and permit fast access to manufacturers' internal support staff with the result that Progent's remote service specialists can determine the best solutions quickly.

Online support services offered by Progent to customers in Boston Massachusetts include:

ProSight Fixed-price IT Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, flat-rate managed services intended to enable small and mid-size businesses to benefit from the same best-of-breed technology used by many of the industry's top enterprises. The ProSight suite of network monitoring and management services covers all key areas of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes SentinelOne's next generation behavior-based analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely evade legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to address the complete malware attack progression including blocking, detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Progent is a certified SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you prove compliance with legal and industry data security regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore technology companies to create ProSight Data Protection Services, a portfolio of management outsourcing plans that provide backup-as-a-service. ProSight DPS services manage and monitor your backup processes and allow transparent backup and fast restoration of critical files, applications, images, plus virtual machines. ProSight DPS lets you avoid data loss resulting from hardware failures, natural calamities, fire, cyber attacks like ransomware, user mistakes, ill-intentioned insiders, or application glitches. Managed services in the ProSight DPS portfolio include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these fully managed backup services are best suited for your IT environment.

  • Patch Management: Patch Management Services
    Progent's support services for patch management offer organizations of any size a flexible and cost-effective alternative for assessing, testing, scheduling, implementing, and tracking software and firmware updates to your dynamic information network. In addition to maximizing the security and reliability of your IT environment, Progent's patch management services permit your IT staff to concentrate on line-of-business projects and tasks that deliver the highest business value from your network. Read more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo authentication services utilize Cisco's Duo technology to defend against password theft by using two-factor authentication. Duo enables one-tap identity verification on Apple iOS, Google Android, and other personal devices. Using 2FA, whenever you sign into a secured application and enter your password you are asked to confirm your identity via a unit that only you possess and that is accessed using a separate network channel. A broad range of devices can be used for this second means of ID validation including a smartphone or watch, a hardware token, a landline telephone, etc. You can register several validation devices. To learn more about ProSight Duo two-factor identity validation services, refer to Duo MFA two-factor authentication (2FA) services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security companies to deliver web-based control and world-class security for your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's onsite gateway appliance provides a further level of inspection for incoming email. For outbound email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, track, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are always updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that require critical updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent�s server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT personnel and your Progent engineering consultant so that all looming problems can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate up to half of time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you�re planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an unbiased assessment of the health of their network. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory (AD) system. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with information security requirements, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and higher availability. See more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's ability to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective security and backup/recovery environment that aligns with your business requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent offers the skills of world-class remote consulting experts for contract IT programs. Billing charges for longer-term development or consulting tasks are set according to the qualifications of the consultants assigned. Progent's experience with these special areas of computer technology allows customers to complete major initiatives economically and on schedule. Progent's special remote engineering services include:

  • Help Desk Call Center Services
    Progent's Help Desk support alternatives for businesses with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer small businesses a complete service desk solution that handles all aspects of remote desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve the most issues.

    Progent's Call Center consulting services can support you in building an effective new Help Desk Call Center or enhancing your established organization, evaluating or customizing Help Desk software products to address the special demands of your corporation, or providing occasional phone support staff to supplement your internal Call Center team during demanding events like software migrations, major upgrades, or installing new applications.

    Progent's Help Desk Call Center team of experienced network experts offers your computer users in Boston Massachusetts immediate assistance from a reliable network service group with substantial background offering telephone-based consulting and online troubleshooting for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk Call Center recognition as a crucial contributor to company productivity, and Progent's policy is to resolve and not merely record IT issues.

  • Applications Services: Education, Development, and Problem Solving
    Progent's Applications Experts staff provides phone-based and in-depth consulting expertise and training in special application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver expertise, customization, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out more about Progent's expertise, customization, and education offerings, go to Progent's Applications Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide advanced online and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of System Center2, extend or optimize your current one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent offers organizations in Boston Massachusetts remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can tune SCOM to accommodate your business so your network maintenance is proactive rather than reactive. By detecting possible issues before they cause crashes, proactive monitoring can minimize inconvenient and costly information system failures. Progent can also utilize network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or systems powered by multiple platforms.
How Your Boston Company Can Contact Progent's Online Service Professionals
To contact Progent about emergency phone-based assistance with Windows, macOS and OS X, or Linux environments, visit Progent's Urgent Online Help, call 1-800-993-9400, or see Contact Progent. For companies and new businesses in Boston Massachusetts, Progent's phone-based computer support engineers can provide effective and economical IT help whenever your organization has to have it. More than a decade of offering online tech support has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to refine remote access tools to fix IT problems rapidly while eliminating the expense and lost time associated with in-person service calls.

Even if your Boston office deals with a local freelance support technician or employs an in-house organization that know how to deal with typical network issues, Progent's Microsoft and Cisco certified consultants are available to offer an easy and seamless remote extension of your on-site resources for situations when your regular service personnel either don't have the availability or the experience to deal with sudden network emergencies or especially complex integration problems.

Benefits of Progent's IT Support for Offices in Boston Massachusetts
Progent's online support services allow your Boston company to have the advantages of on-call, world-class IT support without the expense of managing a full-time IT organization. Your information system will acquire added business value by being more available, efficient, and protected. Benefits to your company include:

  • Seamless virtual expansion of your local IT resources
    For most offices in Boston Massachusetts, local network support providers, whether made up of independent consultants or a full-time maintenance staff, can deal with typical technical problems. However, IT crises might occur when local support personnel are overstretched or absent, and some problems may be associated with IT products that is beyond the scope of your onsite service people. In these cases, Progent's online support professionals provide an easy, fast, and economical way to supplement your local resources and to convey useful knowledge to increase your capability to deal with downstream issues in-house.

  • Reduced Dependence on Individual Service Providers
    For IT maintenance, smaller businesses commonly rely on independent freelance service providers. While freelance service people have smaller internal costs than larger support firms and can afford to charge lower rates, they are often overextended, making it difficult to respond rapidly to urgent situations. If a freelance service provider is occupied with another customer, ill, on a trip, or in class, the lack of backup help may require your company to wait for help during an IT crisis. As your business grows, network downtime and problems with critical applications become more costly. The money you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent offers an on-call source of reserve support experts to make sure your network stays up and running.

  • Create a Scalable Foundation for Smooth Expansion
    Companies typically start with an IT system implemented on a shoestring budget. Without a scalable framework, band-aid repairs often get piled onto a weak foundation. When a company grows, stability and scalability problems can hinder the productivity of the business. Such poorly designed environments require proper analysis, smart long-term planning, and extensive IT knowledge to upgrade to a system architecture able to deliver the solid foundation to handle vital business demands and ease future growth.

  • Interact with Solution Providers Instead of Product Sellers
    Smaller businesses require guidance and technical education to negotiate an ever more complex array of technology options capable of promoting business success and improving productivity. They do not need a computer engineer who is motivated to sell a specific vendor's technology. Network support and product sales can lead to a situation where the recommended solution is built around a profitable product instead of the genuine requirements of a business. Progent eliminates these conflicts of interest by selling only services instead of products. This allows Progent to align IT consulting with the real needs of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of IT expertise, fine tuned support tools, and understanding of corporate IT enable businesses to escape the pitfalls associated with excessive dependence on smaller service organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by providing:

How Does Our Company Begin Getting Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.

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