Fast Remote Support for Boston Massachusetts Computer Systems
Immediate Phone Help for Boston NetworksFor businesses in Boston Massachusetts, Progent offers online technical support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have delivered remote support to companies in every state in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to handle challenging networking problems, as well as the services of CISA and CISSP-qualified cybersecurity consultants to help with high-level security architecture and diagnostic jobs.

Progent's remote technical support experts provide exceptional leverage due to the fact that they possess the practical experience and have access to the advanced technology needed to resolve the majority of network problems quickly. This lowers direct costs since service calls require fewer chargeable minutes. Online help also avoids the cost of sending an engineer to your site. Your company saves additionally with indirect expenses by minimizing or avoiding network downtime and related costs resulting from business discontinuity, upset clients, unproductive employees, and de-focused executives. Progent's advanced online consulting know-how is especially helpful in environments that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be an option.

Progent's pricing model for online support is designed to stretch your network support investment. Progent bills per minute for phone assistance, so you are charged just for the support that you actually get. Unlike many online service companies, Progent imposes no service activation charge or minimum payments. Progent's one-minute billing unit and simple model for pricing prevent scenarios where quick repairs manage to turn into big tabs. Progent's penchant for dealing with problems efficiently means your business spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined an arsenal of customized tools and proven methodologies that promote the highest degree of efficiency for online engineering help and troubleshooting for computer systems of all sizes. Progent provides safe Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the consultants of Progent's Technical Response Center to access your company's system remotely without violating corporate security.

Progent's proven technical support reporting system includes comprehensive documentation describing the service that Progent's customers have been provided. Progent's staff engineers have access to the specifics of assistance delivered to every Progent customer by any Progent consultant. This database of problems and responses is organized as a readily exploitable proprietary database that enables Progent's online support professionals to communicate their knowledge with the whole team to ensure that the value of Progent's support improves daily. Progent's extensive list of accreditations and close relationships with major industry leaders such as Cisco and Microsoft open up other extensive technical databases and permit quick response from vendors' in-house product engineers with the result that Progent's remote service experts are able to arrive at the most efficient solutions quickly.

Remote support provided by Progent to companies in Boston Massachusetts include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price services designed to enable small and medium-size businesses to benefit from the same advanced IT solutions deployed by many of the industry's top enterprises. Progent's ProSight series of network monitoring and management services addresses all key facets of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning tools to guard endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-based AV tools. ProSight ASM protects local and cloud-based resources and offers a single platform to automate the entire malware attack lifecycle including filtering, infiltration detection, mitigation, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical data, apps and VMs that have become lost or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security companies to deliver web-based management and world-class protection for all your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway device provides a further layer of analysis for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, enhance and debug their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept current, captures and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating appliances that require critical software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management staff and your Progent engineering consultant so that any potential problems can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can eliminate up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you’re planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their network. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security standards, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your organization's ability either to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient security and backup/recovery environment that aligns with your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting experts for contract IT programs. Billing charges for ongoing consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these special fields of computer technology enables clients to execute major initiatives within budget and on time. Progent's special online engineering solutions include:

  • Call Center Support
    Progent's Help Desk programs for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, shared Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that manages all facets of remote desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount from Progent's normal desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle complex issues.

    Progent's Call Center consulting support can assist you in creating an efficient new Call Center or revamping your established organization, selecting or modifying Help Desk Call Center software products to handle the special demands of your corporation, or adding temporary online staff to work with your internal Help Desk Call Center resources during unusually busy scenarios like software migrations, mass upgrades, or installing new applications.

    Progent's Call Center team of seasoned network consultants provides your clients in Boston Massachusetts rapid communication with an efficient technical support group with substantial experience offering phone consulting and remote troubleshooting for networks powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Call Center perception as a crucial contributor to company productivity, and Progent's aim is to resolve instead of merely document technical problems.

  • Business Applications Support: Education, Programming, and Troubleshooting
    Progent's Applications Experts staff provides online advanced engineering support and training in specific business application areas including ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, programming, and education for familiar Microsoft applications including Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information on Progent's expertise, customization, and training services, visit Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; cohesive integration of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from a previous version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver organizations in Boston Massachusetts online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to accommodate your business so your computer support is proactive rather than reactive. By spotting looming trouble spots before they grow into network outages, system monitoring can head off inconvenient and costly information system breakdowns. Progent can also utilize system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or environments that incorporate a mix of operating systems.
How Your Boston Business Can Contact Progent's Remote Service Professionals
To contact Progent about emergency remote expertise with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or see Contact Progent. For companies and startups in Boston Massachusetts, Progent's online computer support engineers are ready to provide expert and affordable system help the instant your organization has to have it. More than a decade of providing remote repair services has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to refine online connectivity technology to fix computer problems quickly while avoiding the cost and lost time that comes with on-premises service visits.

Even if your Boston organization deals with a regular freelance consultant or maintains an in-house organization that know how to handle ordinary network problems, Progent’s Microsoft and Cisco certified engineers can provide a convenient and seamless virtual expansion of your on-site resources in cases when your regular service personnel either lack the bandwidth or the experience to fix unexpected network crises or particularly tough integration problems.

Benefits of Progent's IT Support for Offices in Boston Massachusetts
Progent's online network troubleshooting services enable your Boston organization to experience the advantages of on-call, enterprise-class IT support without the expense of maintaining a full-time IT staff. Your information system will derive added strategic value by being more reliable, efficient, and protected. Advantages to your company include:

  • Seamless remote expansion of your on-site support resources
    With most organizations in Boston Massachusetts, local network support resources, whether represented by independent consultants or a full-time maintenance staff, can deal with typical network issues. However, IT crises might occur when your regular support personnel are too busy or unavailable, and some problems may involve technology that is beyond the scope of your onsite support technicians. In these situations, Progent's online support professionals provide a convenient, quick, and economical way to augment your local resources and to transfer valuable information to increase your capability to deal with downstream issues locally.

  • Less Dependence on Individual Service Providers
    For network maintenance, smaller companies often rely on individual freelance consultants. While independent service people have less overhead than big consulting organizations and can afford to charge lower rates, they are occasionally stretched too thin, making it impossible to respond rapidly to crisis situations. If a freelance service provider is busy with another client, ill, on a trip, or in class, the lack of fallback help may require your business to go without help during an IT crisis. As your company grows, system downtime and trouble with critical applications become more costly. The budget you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent offers a dependable source of reserve service expertise to make sure your IT system is always available.

  • Build a Scalable Foundation for Seamless Growth
    Companies typically start with an information system created on a shoestring budget. Without a robust infrastructure, band-aid fixes often get piled on top of a weak foundation. When a company grows, stability and scalability issues can hinder the productivity of the business. Such poorly built systems need careful analysis, intelligent strategic planning, and broad-based IT expertise to evolve to a network architecture that can offer the solid foundation to meet critical business demands and ease downstream expansion.

  • Interact with Solution Providers Instead of Product Vendors
    Smaller organizations need guidance and technical education to navigate through an ever more complicated maze of product options capable of accelerating business growth and enhancing productivity. Businesses do not need a computer consultant who is attempting to sell a specific vendor's products. Network consulting and product selling can lead to a situation where the recommended solution is designed around a profitable product rather than the true requirements of a business. Progent avoids these dilemmas by selling only services instead of products. This enables Progent to align technical consulting with the best needs of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of IT expertise, refined support tools, and familiarity with corporate IT enable businesses to avoid the pitfalls of exclusive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Certified experts average longer than a decade of hands-on industry experience, at the front lines of IT service, performing a wide variety of IT tasks for a large mix of clients. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting team. This guarantees that you get not just expert IT capability, but also a consultant with proven approaches for applying technical knowledge to resolve real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-site help per minute. As a result, you owe exclusively for received services. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in regions where Progent provides on-premises service, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no startup fee and requires no retainer for support services provided during normal working hours. Many support organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids big bills for fast repairs so you will not be forced to permit simple problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all delivered services. Unlike many freelance consultants or small service organizations who offer scant documentation or specifics of services done, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service reports sent by every consultant to every customer. The practice of detailing and archiving support records results in more effective service and eliminates a variety of common misfortunes such as when a service client is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service companies to provide round-the-clock system tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By anticipating potential problems before they result in lost productivity, network monitoring can keep your information network from painful and costly availability losses.
How Does Our Company Start Getting Online Network Support from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.



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