Immediate Remote Technical Support for Boston Computer Networks
Immediate Phone Technical Support for Boston SystemsFor businesses in Boston or anywhere in the state of Massachusetts, Progent offers online support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to companies in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified network specialists to help with complex infrastructure issues, plus the assistance of CISSP-accredited cybersecurity consultants to handle high-level security design and troubleshooting jobs.

Progent's remote support experts provide excellent value because they have the real-world background and are equipped with the sophisticated technology necessary to resolve most network problems quickly. This reduces immediate costs because solutions accumulate minimal billable minutes. Remote help also avoids the expense of dispatching a consultant to your site. Your company benefits additionally with incidental costs by minimizing or eliminating network downtime and associated losses stemming from business discontinuity, upset clients, idle employees, and distracted management. Progent's advanced online technical support experience is particularly important in environments that depend on public clouds for critical infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an option.

Progent's billing policy for online support is structured to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are billed just for the services that you actually get. Unlike typical online support companies, Progent asks for no service activation charge or minimum job duration. Progent's one-minute billing unit and clean model for pricing prevent scenarios where quick fixes manage to end up as large tabs. Progent's skill at dealing with problems efficiently means your business spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined a collection of optimized technologies and field-tested processes that ensure the maximum degree of effectiveness for online consulting and troubleshooting for IT systems of any size. Progent offers safe VPN support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the experts of Progent's online support team to interface to your computer system without compromising system security.

Progent's sophisticated technical support database application includes detailed records describing the service that Progent's clients have been provided. Progent's staff engineers have the benefit of the history of assistance delivered to each customer by every Progent consultant. This database of problems and fixes is structured as a conveniently accessible support database that enables Progent's remote support engineers to share their experiences company-wide to ensure that the value of Progent's support services improves daily. Progent's extensive list of certifications and working associations with major industry leaders including Cisco and Microsoft make available other vast technical knowledge bases and allow fast access to vendors' in-house support staff so Progent's online consulting experts are able to arrive at optimal solutions quickly.

Remote technical support services offered by Progent to clients in Boston and anywhere in the state of Massachusetts include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, flat-rate services designed to allow small and medium-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the industry's top enterprises. The ProSight portfolio of network management outsourcing services covers all key facets of modern networking including email content filtering, security and compliance, automated backup/recovery, infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis tools to defend endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to manage the complete threat progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that meets your organization's unique needs and that allows you demonstrate compliance with government and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also assist you to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables rapid recovery of vital data, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your critical information. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security vendors to deliver web-based control and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper layer of analysis for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, reconfigure and debug their connectivity hardware such as switches, firewalls, and access points plus servers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding appliances that require critical updates, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system running efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT management staff and your Progent consultant so that any potential issues can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you’re making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to obtain an unbiased evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory environment. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include easier management, better compliance with government and industry security regulations, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's preparedness either to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective AV and backup environment that meets your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting professionals for contract information technology programs. Progent's charges for longer-term development or consulting projects are determined according to the qualifications of the consultants required. Progent's background in these special areas of information technology allows clients to complete major projects economically and on time. Progent's project-based online consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk support alternatives for businesses with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, shared Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Services offer small businesses a complete solution that handles all facets of online desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides call desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle the most problems.

    Progent's Call Center consulting services can aid you in establishing an efficient new Help Desk Call Center or revamping your established organization, identifying or enhancing Help Desk software products to meet the unique needs of your corporation, or providing temporary phone support personnel to reinforce your internal Call Center group to handle demanding events like software transitions, mass updates, or rolling out new business software.

    Progent's Help Desk Call Center staff of experienced network experts gives your workers in Boston or anywhere in the state of Massachusetts immediate assistance from a reliable network service resource with extensive experience delivering telephone-based help and online diagnostics for IT systems powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk recognition as a major driver of company efficiency, and Progent's aim is to fix and not just document IT problems.

  • Business Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Consulting Group offers phone-based professional engineering support and education in special business application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting expertise, custom programming, and education for popular Microsoft applications such as CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more on Progent's expertise, programming, and education services, see Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; seamless management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new implementation of System Center 2016, extend or tune your current one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers businesses in Boston, or anywhere in the state of Massachusetts, online hybrid network monitoring by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to suit your business so your IT maintenance is proactive and automated. By uncovering emerging trouble spots before they grow into crashes, proactive monitoring can minimize disruptive and costly information system failures. Progent can also use network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or networks that support a variety of platforms.
How Your Boston Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Boston or anywhere in the state of Massachusetts, Progent's phone-based computer support engineers can deliver effective and cost-effective system help the moment your business has to have it. More than a decade of delivering online repair services has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to refine online access tools to repair IT problems rapidly while avoiding the cost and lost time that comes with in-person support visits.

Even if your Boston business has a local independent consultant or maintains a full time organization that know how to handle ordinary computer problems, Progent’s Microsoft and Cisco certified engineers can provide a convenient and seamless remote extension of your local resources in cases when your regular service personnel either lack the bandwidth or the knowledge to resolve sudden network crises or particularly challenging integration problems.

Details of Progent's Online Network Support for Boston
Progent's online support, remote troubleshooting, system security consulting, and network administration services offer businesses in Boston or throughout the state of Massachusetts the greatest leverage for your support budget. Whether you need one-time telephone support and remote troubleshooting or ongoing Help Desk support and network management, Progent's experts can deliver your organization enterprise-level network support while permitting you to avoid the expense and hassle of carrying a large internal IT organization. Highlights of Progent's online help program include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of technical experience, refined support tools, and familiarity with enterprise networking enable offices to avoid the pitfalls of excessive dependence on smaller service organizations, individual freelance consultants, or limited in-house IT help.

Progent stands out by providing:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on industry experience, at the front lines of IT support, performing a broad variety of IT tasks for a large array of clients. Each Progent consultant shares a proven set of personal best practices which are combined into shared leading practices training that Progent teaches its support team. This guarantees that you get not only expert IT help, but also a support engineer with field-tested methods for using technical knowledge to fix actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and in-person visits per minute. Consequently, you are charged exclusively for delivered support. Progent does not impose a higher rate for after-hours or urgent service, and within California or in areas where Progent provides on-site service, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no startup fee and requires no retainer for support services delivered during normal working hours. Many support organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large bills for fast solutions so you will not be tempted to allow minor problems to fester.

  • Full Records of Delivered Services
    Progent has created a sophisticated support reporting system that records and formats complete documentation for all delivered support activities. Unlike many independent consultants or local service firms who provide scant documentation or specifics of services done, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the service reports sent by each staff member to every customer. The discipline of documenting and archiving support records allows more effective service and eliminates a variety of common problems such as when a support customer is effectively held hostage to a consultant who won’t let go of vital service information.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting companies to provide 24x7 system monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory instead of reactive. By anticipating potential issues before they cause lost productivity, network monitoring can keep your IT network from painful and expensive service disruptions.
How Does Our Company Start Receiving Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.