Fast and Affordable Remote Help for Boston Massachusetts Computer Systems
Immediate Remote Help for Boston NetworksFor businesses in Boston Massachusetts, Progent provides remote technical support for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have provided online support to businesses in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to help with complex infrastructure issues, plus the services of CISSP-certified security experts to help with high-level security design and troubleshooting issues.

Progent's remote technical support engineers provide excellent leverage because they possess the practical background and are equipped with the sophisticated tools needed to solve most information system issues rapidly. This reduces immediate costs since solutions use up fewer chargeable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your location. Your organization saves additionally with indirect costs by reducing or avoiding system downtime and related costs resulting from business discontinuity, upset customers and vendors, idle employees, and distracted management. Progent's extensive online technical support experience is particularly valuable for businesses that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be useful.

Progent's pricing policy for online support is designed to leverage your IT service dollar. Progent bills per minute for phone assistance, so you owe just for the support that you receive. In contrast to many remote service firms, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute granularity and simple policy for billing save you from situations where quick fixes manage to turn into substantial bills. Progent's skill at solving technical issues quickly means you spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a set of optimized technologies and field-tested methodologies which allow the highest level of efficiency for online help and troubleshooting for IT systems of any size. Progent offers protected VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the staff of Progent's online support team to link to your environment without breaching network security.

Progent's advanced service reporting system stores comprehensive records describing all support that Progent's customers have been provided. Progent's team engineers have the benefit of the details of services provided to each client by any Progent consultant. This database of issues and resolutions is organized as a readily accessible support knowledge base that allows Progent's remote support experts to communicate their knowledge company-wide to make sure that the efficiency of Progent's technical support improves daily. Progent's advanced certifications and close relationships with important vendors such as Cisco and Microsoft open up additional massive support databases and allow priority response from vendors' internal engineering staff with the result that Progent's remote service specialists can arrive at the best resolutions promptly.

Online support services offered by Progent to companies in Boston Massachusetts include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, flat-rate services intended to allow small and mid-size organizations to utilize the same cutting-edge technology deployed by some of the world's leading corporations. The ProSight suite of network management outsourcing services addresses all key areas of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based analysis tools to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to automate the complete threat progression including protection, detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you prove compliance with legal and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent attention. Progent can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup/restore technology companies to create ProSight Data Protection Services (DPS), a family of management outsourcing plans that provide backup-as-a-service. ProSight DPS products automate and monitor your data backup processes and allow non-disruptive backup and rapid restoration of vital files/folders, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS helps you recover from data loss caused by hardware breakdown, natural disasters, fire, malware such as ransomware, user error, malicious insiders, or software bugs. Managed backup services in the ProSight Data Protection Services selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these fully managed services are best suited for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer businesses of any size a versatile and affordable solution for assessing, validating, scheduling, applying, and tracking updates to your dynamic IT network. In addition to optimizing the security and reliability of your IT network, Progent's software/firmware update management services free up time for your IT staff to concentrate on line-of-business projects and tasks that derive the highest business value from your network. Learn more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo MFA managed services incorporate Cisco's Duo technology to protect against stolen passwords by using two-factor authentication (2FA). Duo supports one-tap identity confirmation on iOS, Android, and other personal devices. With Duo 2FA, whenever you log into a protected online account and enter your password you are asked to confirm who you are via a device that only you have and that uses a different network channel. A broad selection of devices can be used for this added form of ID validation such as an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You may register multiple verification devices. For details about ProSight Duo two-factor identity validation services, go to Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of real-time and in-depth reporting utilities designed to integrate with the top ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues like spotty support follow-up or machines with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security companies to provide web-based management and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage. Email Guard's on-premises gateway device provides a further layer of analysis for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, track, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and displays the configuration of almost all devices on your network, tracks performance, and sends alerts when issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT personnel and your Progent engineering consultant so all looming issues can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can save up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you're planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to get an unbiased evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with government and industry security standards, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and less downtime. See more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent backup/recovery expert. The interview is intended to help evaluate your organization's ability to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective security and backup environment that aligns with your business requirements. For details, see The ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent offers the skills of world-class online consulting experts for special information technology programs. Progent's rates for longer-term development or consulting tasks are determined according to the qualifications of the engineers involved. Progent's experience with these important fields of computer technology enables clients to execute major initiatives economically and on schedule. Progent's project-based remote engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center programs for companies with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent's Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution based on the top professional services automation (PSA) tool for managing service requests, ticketing, accountability, status tracking, and reporting.

    Progent's Help Desk staff of veteran network consultants offers your computer users in Boston Massachusetts fast assistance from a dependable support resource with extensive background offering phone support and online troubleshooting for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk recognition as a solid driver of company productivity, and Progent's policy is to solve rather than just track technical problems.

  • Business Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Consulting Group offers online advanced consulting expertise and training in special business application areas such as ERP, MRP, customizing accounting packages, and CRM. Progent also can deliver expertise, custom development, and education for familiar Microsoft business applications including Microsoft CRM, Microsoft Office Project, Office Word, and Office Excel. To read more information about Progent's consulting, custom development, and training offerings, visit Progent's Business Application Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of multi-OS networks that incorporate Linux, Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants offer world-class online and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new deployment of System Center2, extend or tune your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Boston Massachusetts online IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise. Progent can customize Operations Manager to fit your business so your IT maintenance is proactive rather than reactive. By anticipating looming trouble spots before they expand into downtime, remote monitoring can minimize inconvenient and costly information system crises. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or environments that incorporate a combination of operating systems.
How Your Boston Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency remote assistance with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or go to Contact Progent. For businesses and startups in Boston Massachusetts, Progent's phone-based network support specialists can provide expert and economical IT support the moment your business has to have it. Over 20 years of providing remote tech support has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to refine remote connectivity tools to repair network problems rapidly while avoiding the cost and lost time associated with on-premises support visits.

Even if your Boston company relies on a local independent consultant or employs an in-house organization that can deal with the majority of network problems, Progent's Microsoft and Cisco certified engineers can still provide an easy and seamless virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the availability or the expertise to fix sudden system crises or particularly complicated integration problems.

Advantages of Progent's IT Support for Businesses in Boston Massachusetts
Progent's online IT consulting services allow your Boston organization to realize the advantages of on-call, enterprise-grade IT support without the expense of maintaining an in-house IT organization. Your network will derive greater strategic worth by being increasingly available, efficient, and secure. Advantages to your business include:

  • Convenient virtual expansion of your on-site support resources
    With most offices in Boston Massachusetts, local computer support resources, whether consisting of independent consultants or an internal maintenance staff, can resolve the majority of network issues. On the other hand, IT crises might strike when local support personnel are overstretched or unavailable, and some trouble may involve IT products that is unfamiliar to your local service people. In these cases, Progent's online service specialists give you an easy, quick, and budget-friendly solution to supplement your regular resources and to convey useful information to improve your ability to handle future problems in-house.

  • Less Dependence on Freelance Service Providers
    For IT support, smaller businesses often rely on independent freelance service providers. Although freelance consultants have smaller internal costs than larger support companies and can often charge marginally less, they are occasionally stretched too thin, making it difficult to respond quickly to urgent situations. If an independent service provider is occupied with another client, ill, on a trip, or in class, the absence of reserve help may force your company to go without assistance during an emergency. As your company grows, network unavailability and problems with vital applications are more costly. The budget you thought you were saving on an independent can be consumed fast by reduced productivity. Progent offers a ready source of reserve service experts to insure your IT system is always available.

  • Build a Scalable Basis for Smooth Growth
    Organizations often begin with an IT architecture created on a modest budget. Lacking a strong infrastructure, band-aid repairs can get thrown onto a shaky foundation. When a network grows, reliability and scalability issues can hinder the productivity of the business. These poorly designed environments need proper assessment, smart strategic planning, and extensive technical knowledge to upgrade to a network infrastructure that can deliver the stable foundation to meet current business demands and facilitate future growth.

  • Interact with Problem Solvers Instead of Technology Sellers
    Smaller businesses need guidance and technical training to negotiate an increasingly complex maze of technology options capable of promoting business growth and enhancing efficiency. They do not need a network consultant who is trying to earn a commission on a certain vendor's products. Network support and product selling can result in a situation where the recommended solution is built around a predetermined product rather than the genuine needs of a client. Progent avoids these dilemmas by offering only services rather than products. This enables Progent to match technical consulting with the real needs of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, range of IT experience, fine tuned remote support tools, and understanding of enterprise networking enable offices to avoid the limitations of exclusive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched in-house IT help.

Progent adds value by providing:

How Does My Business Start Getting Online Computer Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.



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