Greater Boston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Boston Metro Area.

Boston Onsite IT Consulting
Progent locations in the Greater Boston Metro Area

City Street Address Contact Information
Boston, MA 201 Washington Street
Boston, Massachusetts 02108
Sales Phone: 857-770-0339

Link: Boston Network Support Services

Fast and Affordable Remote Technical Support for Boston Networks
Immediate Phone Help for Boston SystemsFor organizations in Boston or anywhere in Massachusetts, Progent provides online support for networks powered by Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft qualified professionals have delivered remote support to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified network specialists to help with challenging infrastructure problems, as well as the assistance of CISSP-certified security experts to handle high-level security design and troubleshooting issues.

Progent's remote support engineers offer excellent value because they possess the practical background and have access to the advanced technology necessary to solve the majority of network problems rapidly. This reduces immediate expenses since solutions require fewer billable consulting minutes. Online help also eliminates the cost of sending an engineer to your office. Your company saves even more in indirect expenses by reducing or eliminating system outages and associated costs due to business discontinuity, disgruntled clients, unproductive workers, and distracted management. Progent's advanced online consulting experience is particularly helpful in environments that depend on public clouds for vital infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an alternative.

Progent's pricing policy for online support is designed to stretch your IT service dollar. Progent charges per minute for telephone-based consulting, so you pay just for the support that you receive. Unlike typical remote service firms, Progent asks for no service activation fee or minimum fees. Progent's one-minute billing unit and simple policy for pricing do away with situations where fast repairs somehow end up as big tabs. Progent's penchant for solving problems quickly means you saves cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined an arsenal of optimized tools and field-tested processes which ensure the highest degree of efficiency for online engineering help and repair for IT systems of any size. Progent provides safe VPN support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the staff of Progent's Technical Response Center to access your company's computer system remotely without compromising system security.

Progent's powerful customer support database application maintains extensive records of all service that Progent's customers have been provided. Progent's staff consultants have access to the specifics of all help delivered to every customer by every Progent engineer. This history of issues and fixes is organized as an easily searchable support knowledge base that enables Progent's remote technical engineers to communicate their experiences with the whole team to ensure that the efficiency of Progent's support services improves over time. Progent's extensive list of certifications and working associations with important vendors such as Cisco and Microsoft make available additional extensive support knowledge bases and permit priority access to manufacturers' in-house support staff so Progent's remote service experts can come up with the most efficient resolutions promptly.

Remote services offered by Progent to businesses in Boston and throughout the state of Massachusetts include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, fixed-price managed services intended to allow small and mid-size organizations to utilize the same best-of-breed IT solutions used by many of the industry's top enterprises. The ProSight suite of IT management outsourcing services addresses all key aspects of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices and servers and VMs against new malware attacks such as ransomware and email phishing, which easily get by legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a single platform to manage the complete malware attack progression including blocking, identification, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that addresses your organization's specific needs and that helps you demonstrate compliance with government and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent's consultants can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup activities and enables fast restoration of vital files, applications and VMs that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images/, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security vendors to deliver web-based control and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage. Email Guard's onsite security gateway device adds a further level of analysis for incoming email. For outbound email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, reconfigure and debug their connectivity appliances like switches, firewalls, and access points plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating time-consuming network management processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that require important software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT staff and your assigned Progent consultant so that any potential problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to get an unbiased assessment of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your essential network devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include simpler management, improved compliance with data security regulations, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's preparedness to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective AV and backup/recovery environment that meets your business needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for special information technology programs. Progent's charges for longer-term development or consulting tasks are determined according to the qualifications of the engineers required. Progent's experience with these special fields of computer technology allows customers to execute critical initiatives within budget and on time. Progent's project-based remote engineering solutions include:

  • Help Desk Support
    Progent's Help Desk programs for companies with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center outsourcing, virtual Help Desk support services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are ideal for businesses who don't have the money or time to assemble and manage an in-house Call Center but who want quick communication with an effective Help Desk with proficient phone support plus the expertise to escalate complex trouble tickets to advanced engineers.

    Progentís Virtual Help Desk is designed for larger businesses and acts as a transparent supplement to your existing Help Desk staff. Progent's Virtual Help Desk can act as a an escalation option to resolve complex computer system challenges, or be ready in hectic instances when your ordinary support engineers are swamped.

    Progent's Help Desk staff of experienced information technology consultants gives your clients in Boston or anywhere in the state of Massachusetts rapid access to an effective support resource with years of experience delivering telephone-based consulting and remote repair service for networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk Call Center perception as a crucial contributor to business success, and Progent's policy is to resolve instead of simply document technical issues.

  • Business Applications Services: Education, Customization, and Integration
    Progent's Applications Consulting Team provides remote and in-depth engineering expertise and education in special business application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver expertise, programming, and training for Microsoft applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information on Progent's expertise, custom programming, and education offerings, refer to Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; seamless integration of multi-OS environments that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent offers companies in Boston, or anywhere in the state of Massachusetts, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to accommodate your business so your computer support is proactive and automated. By anticipating potential trouble spots before they expand into full-scale emergencies, proactive monitoring can head off disruptive and expensive network failures. Progent can also provide help with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or networks that support multiple platforms.
How Your Boston Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent phone-based help with Windows, macOS and OS X, or Linux networks, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Boston or throughout the state of Massachusetts, Progent's phone-based network support specialists can provide expert and cost-effective IT support the instant your company has to have it. More than a decade of delivering online repair services has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to fine tune remote connectivity technology to solve computer problems rapidly while avoiding the cost and lost time that comes with on-site support visits.

Even if your Boston organization works with a regular freelance support technician or maintains a full time organization that know how to handle day-to-day computer issues, Progentís Microsoft certified engineers can offer a convenient and seamless virtual expansion of your local resources for situations when your usual service personnel either lack the bandwidth or the experience to handle sudden network crises or especially complex integration projects.

Details of Progent's Online Computer Services for Boston
Progent's phone help, Internet-based repair, network security expertise, and network administration services offer businesses in Boston or throughout the state of Massachusetts unparalleled leverage for your IT budget. Whether you need one-time telephone help and remote troubleshooting or ongoing Help Desk Call Center services and system management, Progent's experts can deliver your organization enterprise-level network support while allowing you to avoid the cost and administration overhead of running a full-service internal IT staff. Key features of Progent's National Remote Support program include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's head count, range of technical background, refined support tools, and understanding of enterprise networking enable companies to avoid the pitfalls associated with exclusive reliance on smaller consulting firms, independent freelance service providers, or limited in-house IT help.

Progent stands out by offering:

How Does Our Company Begin Getting Online Network Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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