Immediate Online Technical Support for Boston Networks
Urgent Remote Consulting for Boston SystemsFor companies in Boston or anywhere in Massachusetts, Progent provides online help for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered online troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE network specialists to help with complex networking problems, as well as the assistance of CISA and CISSP-certified security consultants to handle high-level security design and troubleshooting issues.

Progent's remote support engineers provide excellent leverage because they possess the real-world experience and have access to the advanced technology required to solve the majority of information system problems rapidly. This lowers direct costs because service calls accumulate minimal chargeable consulting minutes. Remote support also eliminates the cost of sending an engineer to your location. Your company benefits additionally with incidental expenses by reducing or avoiding network downtime and associated costs stemming from business discontinuity, disgruntled clients, unproductive employees, and distracted management. Progent's extensive remote consulting expertise is particularly valuable for organizations that rely on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an option.

Progent's pricing policy for online support is structured to stretch your network support dollar. Progent bills by the minute for telephone-based consulting, so you are invoiced only for the services that you actually get. In contrast to typical remote service organizations, Progent imposes no initialization fee or minimum payments. Progent's one-minute granularity and simple policy for billing do away with situations where fast repairs somehow turn into large tabs. Progent's penchant for disposing of technical issues efficiently means you saves cash.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered an array of optimized tools and field-proven methodologies that permit the maximum degree of effectiveness for online technical support and troubleshooting for computer systems of any size. Progent provides safe VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the engineers of Progent's Technical Response Center to connect to your network remotely without compromising network security.

Progent's advanced service reporting application keeps comprehensive documentation for the service that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the specifics of all help rendered to each client by any Progent consultant. This database of anomalies and fixes is stored as a readily accessible internal knowledge base that enables Progent's online technical professionals to communicate their knowledge company-wide to ensure that the effectiveness of Progent's technical support grows daily. Progent's extensive list of accreditations and close associations with major industry leaders such as Cisco and Microsoft open up other massive technical support databases and allow priority access to manufacturers' internal product engineers so Progent's remote consulting experts can find the most efficient solutions in the least time.

Remote technical services available from Progent to companies in Boston and anywhere in the state of Massachusetts include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, flat-rate managed services designed to enable small and mid-size organizations to utilize the same cutting-edge technology deployed by some of the world's leading corporations. The ProSight line of network monitoring and management services covers all critical areas of information technology such as email content filtering, security and compliance, automated backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to guard endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which easily evade legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to address the entire threat lifecycle including protection, identification, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge technologies packaged within one agent managed from a unified control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP environment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent's consultants can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables fast recovery of critical data, apps and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can help you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security vendors to provide web-based management and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, monitor, optimize and troubleshoot their networking hardware like routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that require critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so all looming problems can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can save as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to obtain an unbiased assessment of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management. Advantages can include lower-cost management, improved compliance with information security requirements, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The interview is designed to assess your company's ability either to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective security and backup system that meets your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for special IT projects. Billing charges for ongoing development or consulting projects are set based on the qualifications of the consultants assigned. Progent's experience with these special fields of information technology enables customers to complete critical projects within budget and on schedule. Progent's project-based remote consulting services include:

  • Call Center Expertise
    Progent's Call Center service offerings for businesses with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that handles all aspects of remote desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount from Progent's regular desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progentís Co-managed Help Desk services allow your business to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution based on the top PSA tool for handling end-user service requests, ticketing, ownership, progress tracking, and reporting.

    Progent's Call Center team of seasoned network consultants offers your clients in Boston or anywhere in the state of Massachusetts immediate access to a reliable technical support group with extensive background providing phone help and online troubleshooting for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk Call Center recognition as a solid driver of business productivity, and Progent's goal is to solve and not merely record technical issues.

  • Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Consulting Group provides remote professional engineering expertise and education in specific application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and training for Microsoft business applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more concerning Progent's consulting, programming, and education services, go to Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous networks that incorporate Linux, Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new deployment of System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent offers companies in Boston, or anywhere in the state of Massachusetts, online hybrid network monitoring by providing Microsoft System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM to fit your environment so your network support is proactive rather than reactive. By anticipating possible problems before they expand into network outages, proactive monitoring can minimize stressful and costly service breakdowns. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or systems that support a mix of platforms.
How Your Boston Company Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent phone-based expertise with Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Online Support, call 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Boston or anywhere in the state of Massachusetts, Progent's phone-based computer support specialists can provide professional and affordable system help the instant your organization has to have it. More than 15 years of providing online tech support has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to refine remote access technology to solve computer problems quickly while avoiding the expense and lost productivity associated with on-premises service calls.

Even if your Boston company works with a regular independent consultant or maintains an in-house organization that can deal with common computer issues, Progentís Microsoft and Cisco certified engineers are available to offer an easy and transparent virtual extension of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the experience to deal with unexpected network crises or particularly tough integration projects.

Details of Progent's Remote Computer Services for Boston
Progent's online help, Internet-based troubleshooting, system security consulting, and system administration services give offices in Boston or anywhere in the state of Massachusetts the greatest leverage for your support investment. Whether you require one-time telephone help and remote network repair or ongoing Help Desk call center support and network administration, Progent's professionals can deliver your organization enterprise-level network support while allowing you to eliminate the cost and administration overhead of maintaining a large internal IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of IT knowledge, fine tuned support software, and familiarity with corporate IT enable offices to escape the limitations associated with excessive reliance on smaller service organizations, independent freelance consultants, or over-stretched in-house resources.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco Certified experts average more than ten years of real-world professional experience, at the front lines of IT service, performing a wide range of IT tasks for a large array of customers. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting staff. This means that you get not only expert IT capability, but also a support engineer with field-tested approaches for applying computer knowledge to fix actual IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for online service and in-person help by the minute. As a result, you pay just for delivered services. Progent does not impose a higher rate for after-hours or emergency support, and within California or in areas where Progent provides in-person support, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no minimum charge and requires no monthly commitment for support services delivered during regular business hours. Many support organizations demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids big invoices for fast fixes so you will not be forced to permit minor problems to fester.

  • Complete Records of IT Services
    Progent has created a comprehensive support reporting system that records and formats complete documentation for all billed support activities. Unlike many independent consultants or local support firms who provide scant documentation or specifics of tasks done, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support reports transmitted by every consultant to each client. The practice of documenting and organizing support activity allows more effective service and eliminates a variety of common problems such as when a service customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting firms to offer round-the-clock system monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory rather than reactive. By anticipating possible problems before they cause lost productivity, system monitoring can save your information network from painful and costly availability losses.
How Does My Business Start Receiving Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.