Fast Remote Troubleshooting for Boston Massachusetts Computer Networks
For organizations in Boston Massachusetts, Progent provides remote technical support for networks based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online troubleshooting to businesses in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to handle challenging infrastructure issues, plus the services of CISA and CISSP-qualified cybersecurity consultants to help with high-level security design and diagnostic issues.
Progent's remote support experts provide excellent leverage due to the fact that they have the real-world background and have access to the sophisticated technology needed to solve most network issues quickly. Efficient support reduces direct expenses since solutions use up minimal chargeable consulting minutes. Online help also avoids the cost of dispatching an engineer to your site. Your organization saves additionally with indirect costs by minimizing or avoiding system outages and associated costs due to business disruption, upset clients, unproductive workers, and de-focused management. Progent's extensive online consulting know-how is especially valuable for organizations that are dependent on public clouds for critical infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be an alternative.
Progent's pricing model for online support is designed to stretch your IT service investment. Progent charges by the minute for phone assistance, so you are billed exclusively for the support that you receive. Unlike typical online service companies, Progent asks for no initialization charge or minimum payments. Progent's per-minute granularity and simple policy for billing prevent scenarios where speedy. minor solutions manage to turn into large invoices. Progent's penchant for disposing of problems efficiently means your business saves cash.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined a set of customized tools and field-tested processes that promote the maximum level of effectiveness for online help and repair for computer networks of any size. Progent offers safe VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the engineers of Progent's Technical Response Center to connect to your network remotely without breaching network security.
Progent's proven service reporting application keeps extensive records of the support that Progent's customers have received. Progent's staff service personnel have the benefit of the history of support rendered to every customer by every Progent consultant. This history of anomalies and solutions is structured as an easily searchable support database that allows Progent's online support professionals to communicate their knowledge with the whole team to make sure that the quality of Progent's support grows over time. Progent's advanced accreditations and working associations with major industry leaders including Cisco and Microsoft make available additional massive technical support databases and allow fast access to vendors' in-house support staff with the result that Progent's online consulting specialists are able to find optimal solutions quickly.
Online technical services provided by Progent to clients in Boston Massachusetts include:
Authorized Microsoft Windows Experts
Progent's Microsoft-expert online service experts can deliver network problem solving and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can help you with a broad range of technology support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 planning and configuration,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration support, Microsoft Teams consulting, Skype for Business Server planning and deployment consulting, Lync Server management, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront TMG management and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Microsoft Access Development and Training,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad array of cost-effective desktop services to assist your business to deploy, configure, repair, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop support services cover areas such as providing Windows 10 integration help as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to streamline the management of your desktops and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the highest recognition for network engineers, and validates a consultant's technical skills at the expert level. Cisco-qualified CCIEs can handle the most difficult challenges occurring in network infrastructure planning, deployment, maintenance, compliance, and repair. Cisco qualified CCIEs work on a privileged basis with Cisco's internal support staff in analyzing problems with Cisco IOS network administration utilities and coming up with workarounds or locating program updates. Cisco CCIEs represent an excellent cost-effectiveness since their deep experience enables them to find solutions for problems rapidly. In many instances, less qualified engineers can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE engineers can interface to your computer system by means of advanced remote support tools to perform fast, safe, and affordable analysis and repair.
New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.
Progent locations in New England
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's market leading selection of infrastructure devices. Cisco infrastructure consulting provided by Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers installation and upgrades, Catalyst switch consulting and support, Nexus switch consulting, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco VoIP phones and IP video phones support and wireless VoIP phones integration, Cisco Meraki wireless AP planning and configuration, Cisco Aironet APs consulting help, Cisco wireless controllers consulting, Cisco VPN and Security Consulting expertise, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration expertise. Progent can also provide remote and onsite Wi-Fi site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISM and CISSP Premier System Security Experts
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a variety of system protection solutions that can improve the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux environment against assaults or help your company to recuperate rapidly after a damaging breach. Security services offered by Progent cover comprehensive network security and compliance audits using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Nikto; rapid recuperation from virus and worm assaults; configuring firewalls; building secure mechanisms for remote and mobile communication; protecting your email infrastructure from spam and DHA attacks; and setting up 24x7 proactive monitoring.
Progent offers advanced online consulting support to help organizations of all sizes connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that utilize local resources along with public clouds. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of experience providing high-level consulting services remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and test a consistent process for restoring services quickly following an outage. SRM provides centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, upgrades and fixes and can produce audit reports to verify complete service restoration, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, deploy, test and administer a DR solution powered by VMware SRM.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud used for administering private and hybrid cloud solutions that provide high uptime, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high degree of automation regardless of the physical components used by the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide remote consulting services to cover a broad spectrum of information technologies such as network architecture, email solutions, network and operational security, plus UNIX and Windows integration. For server hardware economization and easy management in networks that incorporate Linux-based systems with Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with migration from legacy systems to Microsoft Windows or Linux-powered solutions. Progent's team-based methodology for resolving technical problems promotes quick escalation, if necessary, to consultants with task-relevant expertise to tackle complex scenarios. This expedites repair of critical problems, minimizes network downtime, and cuts support expense.
Important Linux variants for which Progent offers expertise include:
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of affordable, flat-rate services intended to allow small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by many of the industry's leading corporations. The ProSight series of network monitoring and management services addresses all critical areas of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior machine learning technology to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily get by traditional signature-based anti-virus tools. ProSight ASM protects local and cloud resources and offers a single platform to address the complete threat lifecycle including protection, detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies packaged within a single agent accessible from a unified control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you prove compliance with government and industry information protection standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup activities and allows fast recovery of critical files, applications and virtual machines that have become lost or damaged due to hardware failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, when needed, can help you to restore your critical data. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to deliver centralized management and world-class protection for your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, track, enhance and debug their networking hardware like routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are kept updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating complex network management processes, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating devices that require critical updates, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so any potential problems can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, improved compliance with information security regulations, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The interview is intended to evaluate your company's preparedness to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient security and backup/recovery environment that meets your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent offers the services of world-class online consulting experts for special IT projects. Progent's rates for ongoing development or consulting projects are determined according to the qualifications of the consultants assigned. Progent's background in these special areas of computer technology allows clients to complete critical projects economically and on schedule. Progent's project-based remote consulting solutions include:
How Your Boston Company Can Contact Progent's Online Support Professionals
Call Center Expertise
Progent's Call Center support programs for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Help Desk support services, and Help Desk consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all facets of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount off Progent's regular desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progentís shared Help Desk services make it possible for your business to split the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution built around the leading professional services automation tool for handling service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Call Center team of seasoned information technology consultants provides your customers in Boston Massachusetts instant communication with an efficient network service resource with years of experience delivering phone help and remote repair service for networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Call Center the reputation as a crucial enabler of company productivity, and Progent's target is to solve and not merely record technical issues.
- Business Applications Support: Training, Customization, and Problem Solving
Progent's Applications Consulting Team provides phone-based professional engineering expertise and education in key business application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and training for popular Microsoft applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more concerning Progent's expertise, programming, and education offerings, refer to Progent's Applications Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; seamless management of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, expand or tune an existing one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver companies in Boston Massachusetts online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager for your business so your network support is proactive and automated. By uncovering emerging problems before they evolve into downtime, automated monitoring can avoid stressful and costly network crises. Progent can also assist with system monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments based on multiple OS platforms.
To contact Progent about emergency online assistance with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Online Help, call 1-800-993-9400, or visit Contact Progent.
For organizations and startups in Boston Massachusetts, Progent's phone-based computer support specialists are ready to deliver expert and cost-effective system help the instant your company requires it. More than a decade of offering online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to refine remote access tools to repair computer problems rapidly while eliminating the cost and lost time associated with on-premises service visits.
Even if your Boston office has a local independent support technician or employs a full time organization that know how to deal with common computer problems, Progentís Microsoft and Cisco certified engineers can still offer a convenient and transparent remote expansion of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the experience to solve sudden network emergencies or especially complicated integration problems.
Features of Progent's Remote Computer Support for Boston Massachusetts
Progent's online support, remote troubleshooting, system security consulting, and system administration services give companies in Boston Massachusetts the greatest leverage for your support budget. Whether you need occasional phone support and Internet-based network repair or full-time Help Desk services and network administration, Progent's professionals can deliver your office world class IT support while permitting you to eliminate the cost and administration overhead of maintaining a large in-house IT staff. Key features of Progent's National Remote Support services include:
- Fast Phone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified engineers can deliver fast and affordable expertise to offices in Boston Massachusetts and is also ideal for customers in geographic regions that lack consultants with in-depth experience supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner support company, Progent has the use of a wide array of Microsoft support utilities, service information, and on-going training.
- By the Minute Rates to Minimize Expenses
Progent provides online support on a per-minute basis, so you are charged only for the support you receive. Progent requires no minimum charge for phone support and asks for no monthly subscription fee for services delivered during normal working hours. This saves you from facing big invoices for quick repairs.
- Access to Cisco Network Infrastructure Professionals
Progent's registered experts for Cisco can provide the services of on-staff specialists who have skill in planning, deploying, and managing networking environments powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create high-speed, high-availability, and protected infrastructure for wireline and wireless networking.
- Application Specialists Group
Progent's basic support services consist of system integration, MS Exchange consulting, corporate security design, and Co-managed Help Desk services. Progent's Application Experts group offers in-depth consulting support in critical business applications. Support available from the Application Experts Team includes:
Microsoft Dynamics GP Consulting and Customization
Microsoft Project Support
Microsoft Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Expertise
BI Reporting Development and Training
Power BI Solutions
UNIX, Linux and Solaris Integration
MS SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Programming, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle DBA Services and Application Development
MySQL Management Support and Application Development
Amazon Marketplace Web Service (Amazon MWS) Application Development
By providing a full service centralized source for network generalists and specialists, Progent can tailor fast, inexpensive, and comprehensive information technology solutions that address the special requirements of your business.
- State of the Art Remote Connectivity Tools
Protected online connectivity allows Progent's service professionals to observe precisely what your customers see. This makes it easier to produce fast fixes to issues that could otherwise require a costly onsite service call. Effective online access software and experienced technicians combine to enable Progent to resolve most network issues quickly and economically. Progent is a pioneer in offsite support and automated network monitoring.
- Support for Mainstream VPN Gateways
Progent supports safe Virtual Private Network connectivity for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access allows the engineers at Progent's Technical Response Center to access your network remotely without weakening system security.
- Round-the-Clock Service for Maximum System Uptime
For companies with mission-critical applications, Progent can provide optional 24x7 online support services. Used in conjunction with automated 24x7 server monitoring based on MS System Center Operations Manager 2007, this offering can help produce maximum network availability.
- Help Desk Call Center
Progent's Help Desk support services are designed especially for budget-constrained organizations whose workers require instant recourse to a Help Desk Call Center with effective phone support and complete escalation capability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, range of IT knowledge, refined remote support tools, and familiarity with corporate IT enable companies to avoid the limitations of exclusive reliance on smaller service organizations, individual freelance consultants, or over-stretched in-house resources.
Progent adds value by offering:
How Does Our Company Start Receiving Online Network Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier experts average more than a decade of hands-on industry experience, at the forefront of IT support, performing a wide range of IT projects for a large mix of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its support staff. This ensures that you get not just world-class technical capability, but also a support engineer with proven methods for using computer knowledge to solve actual network problems quickly.
- Value Pricing
Progent's pricing policy is to charge for online support and in-person help per minute. Consequently, you are charged exclusively for received support. Progent does not impose a more expensive rate for off-hours or priority support, and within California or in areas where Progent offers in-person support, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no minimum charge and requires no monthly commitment for services provided during normal business hours. Many support firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for fast repairs so you will not be tempted to allow minor problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to handle problems that are within their scope, Progent is able to focus on delivering hard-to-find skills where Progent faces few competitors. Companies who utilize familiar independent service providers or who employ internal support personnel benefit when Progent passes on information about critical technology and tested processes to make their networks more robust, secure, and efficient.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to offer round-the-clock system monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive rather than reactive. By revealing possible issues before they result in lost productivity, system monitoring can keep your information network from painful and expensive availability disruptions.
To initiate Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.