Boston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boston Metro Area.
Progent locations in the Boston Metro Area
Fast Online Technical Support for Boston IT Networks
For businesses located in Boston or anywhere in Massachusetts, Progent offers remote technical support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft certified engineers have provided remote support to companies in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to handle challenging networking problems, as well as the services of CISSP-certified cybersecurity consultants to handle advanced security architecture and troubleshooting jobs.
Progent's online technical support experts offer exceptional value because they have the practical background and are equipped with the advanced technology necessary to solve most information system problems quickly. Efficient support reduces direct expenses because service calls require fewer billable consulting minutes. Remote support also avoids the expense of sending a consultant to your location. Your company saves even more in incidental costs by minimizing or eliminating system outages and related losses due to business discontinuity, disgruntled clients, idle employees, and de-focused management. Progent's extensive remote consulting expertise is particularly helpful for organizations that are dependent on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an alternative.
Progent's billing model for remote support is designed to stretch your IT service investment. Progent charges per minute for phone assistance, so you are charged exclusively for the services that you actually get. Unlike typical online service firms, Progent requires no startup charge or minimum payments. Progent's one-minute billing unit and clean model for billing eliminate situations where quick solutions somehow turn into major invoices. Progent's skill at disposing of problems quickly means your business saves money.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered a set of optimized technologies and proven processes which allow the maximum degree of effectiveness for online engineering help and repair for computer networks of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the staff of Progent's remote service group to interface to your company's environment without breaching corporate security.
Progent's proven customer support database system maintains detailed records of all support that Progent's customers have received. Progent's staff service personnel have the benefit of the details of all help provided to each customer by any consultant. This history of issues and fixes is organized as a quickly searchable support knowledge base that enables Progent's remote support engineers to share their knowledge with the whole team to make sure that the efficiency of Progent's support grows daily. Progent's extensive list of accreditations and working relationships with major industry leaders such as Cisco and Microsoft make available additional extensive technical support databases and allow priority response from vendors' internal product engineers with the result that Progent's online consulting experts can determine the best resolutions promptly.
Remote support offered by Progent to businesses in Boston and anywhere in the state of Massachusetts include:
Authorized MS Windows Expertise
Progent's Microsoft-certified online support experts can provide computer system troubleshooting and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can help your company with a wide variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint Server 2013 development,
Skype for Business Server migration consulting, Lync Server 2013 management, and Microsoft Office Communications Server 2007 upgrade,
Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise,
SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Microsoft Office Access Application Development,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad array of cost-effective desktop services to help you business to install, integrate, repair, and administer desktop PCs and notebooks powered by Windows. Progent's desktop consulting services cover areas such as providing Windows 10 migration support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the management of your PCs along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the top recognition for network consultants, and certifies an individual's network technology knowledge at the master level. CCIEs can resolve the most difficult issues associated with network infrastructure planning, installation, maintenance, protection, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's internal support staff in analyzing problems with Cisco IOS Software network administration tools and developing workarounds or identifying program patches. Cisco CCIEs are an excellent value since their depth of expertise permits them to find solutions for problems rapidly. In common cases, less seasoned engineers can wrestle for many hours or even days with identical problems that a CCIE can resolve in a few minutes. Progent's Cisco CCIE certified support experts can interface to your environment via the latest on-line support tools in order to perform efficient, secure, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's market leading selection of connectivity devices. Cisco infrastructure expertise available from Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers setup and debugging, Catalyst switch consulting services, Cisco Nexus switch consulting services, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones support and Cisco wireless IP phones configuration, Cisco Meraki wireless access point layout and configuration, Aironet Wireless Access Points planning and integration expertise, Cisco wireless controllers integration consulting, Cisco Security and VPN Integration expertise, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration expertise. Progent also offers remote and on-premises Wi-Fi site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's qualified CISM and CISSP security and compliance experts can provide a range of system protection services that can bolster the immunity of your Windows, Apple macOS and OS X, or Linux network against assaults or help your company to clean up quickly after a damaging breach. Security support services available from Progent cover in depth network security assessment using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; fast recuperation from malicious assaults; installing firewalls; designing safe techniques for remote and mobile access; defending your email infrastructure against viruses, spam and directory harvest attacks; and managing 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers advanced online consulting services to help organizations of any size integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that combine physical resources as well as public clouds. To assist you to incorporate public cloud services with networks, Progent can provide a range of cloud migration services that include Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and test a consistent runbook for restoring applications and services rapidly after an outage. SRM supports centrally managed and automated disaster recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also enables non-intrusive testing for disaster recovery, upgrades and patches and can generate reports to verify full service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, deploy, test and maintain a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite tools for managing private and hybrid cloud environments that deliver high uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to plan and deploy a fully virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high degree of automation regardless of the hardware used by the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists can provide remote consulting services to address a wide range of information technologies such as system infrastructure, messaging solutions, system and process security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and simplified administration in environments that include Linux-based systems and Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also help with transitioning from legacy applications to Windows or Linux-powered environments. Progent's group-oriented approach to solving network problems promotes fast escalation, if necessary, to engineers with task-relevant experience to tackle complex scenarios. This accelerates solutions of urgent problems, reduces network downtime, and cuts service expense.
Major Linux variants for which Progent can provide expertise include:
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, fixed-price services intended to allow small and medium-size businesses to benefit from the same advanced IT solutions deployed by many of the world's leading corporations. The ProSight series of network management outsourcing services addresses all critical areas of modern networking such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis technology to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily get by traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to address the complete malware attack progression including protection, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your organization's unique needs and that allows you prove compliance with legal and industry information security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent's consultants can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid recovery of vital data, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security vendors to provide web-based control and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, enhance and troubleshoot their networking hardware like routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating complex network management processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding appliances that need important updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network operating efficiently by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT staff and your assigned Progent consultant so all potential problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to a different hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an objective evaluation of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory system. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security regulations, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and higher availability. See more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's ability to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup environment that meets your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent can provide the skills of seasoned online consulting experts for special information technology projects. Billing rates for ongoing development or consulting tasks are determined based on the level of expertise of the engineers involved. Progent's background in these important areas of computer technology enables clients to execute critical initiatives economically and on time. Progent's project-based remote engineering services include:
How Your Boston Business Can Contact Progent's Online Service Experts
Help Desk Services
Progent's Call Center programs for companies with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Helpdesk services, and Help Desk operations consulting. Progent's Call Center outsourcing services are intended for businesses who lack the resources to create an in-house Help Desk Call Center but who want fast communication with an effective Call Center with proficient telephone assistance plus the expertise to escalate complex problems to advanced consultants.
Progentís Virtual Help Desk Call Center is designed for larger businesses and serves as a seamless supplement to your established Helpdesk staff. Progent's Virtual Call Center can serve as a an escalation alternative to resolve the most difficult network issues, or be available in hectic instances when your other service providers are overwhelmed.
Progent's Call Center staff of veteran information technology consultants offers your computer users in Boston or anywhere in the state of Massachusetts rapid communication with a reliable network service group with extensive experience providing phone support and online repair service for computer environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk Call Center perception as a key enabler of company efficiency, and Progent's intent is to resolve rather than merely track IT problems.
- Business Applications Services: Training, Customization, and Problem Solving
Progent's Applications Consulting Group offers remote advanced consulting support and training in key application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and education for Microsoft applications including CRM, MS Project, Office 365 Word, and Office 365 Excel. To find out additional information on Progent's expertise, customization, and training offerings, refer to Progent's Business Application Experts Group.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of System Center 2016, extend or optimize an existing one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers companies in Boston, or anywhere in the state of Massachusetts, online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to suit your business so your computer support is proactive rather than reactive. By detecting potential trouble spots before they grow into downtime, proactive monitoring can avoid stressful and expensive service breakdowns. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or networks that support multiple OS platforms.
To get in touch with Progent about urgent remote help with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.
For organizations and new businesses in Boston or anywhere in the state of Massachusetts, Progent's phone-based computer support specialists are ready to provide effective and economical IT help the instant your company has to have it. More than 15 years of offering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote access tools to solve network problems rapidly while avoiding the expense and lost productivity associated with on-premises service visits.
Even if your Boston office works with a regular freelance support technician or employs a full time IT staff that know how to handle typical computer issues, Progentís Microsoft certified consultants can offer an easy and seamless virtual extension of your local resources in cases when your usual service personnel either lack the bandwidth or the experience to fix sudden network emergencies or particularly challenging integration projects.
Benefits of Progent's IT Support for Organizations in Boston
Progent's online support services enable your Boston organization to realize the benefits of immediate, world-class network support without the expense of managing an in-house IT organization. Your network will acquire added business value by being more reliable, productive, and protected. Advantages to your company include:
- Seamless remote expansion of your local IT resources
With most organizations in Boston and throughout Massachusetts, local network support providers, whether represented by outside consultants or an in-house maintenance staff, can deal with the majority of technical problems. On the other hand, serious problems might spring up when your regular resources are too busy or absent, and some trouble may involve technology that is beyond the scope of your onsite service people. In these instances, Progent's online support specialists offer an easy, fast, and budget-friendly solution to augment your local help and to transfer useful information to improve your capability to deal with future issues in-house.
- Reduced Reliance on Freelance Consultants
For IT support, smaller organizations often rely on individual freelance consultants. While freelance service people have less overhead than larger support firms and can often charge lower rates, they are sometimes overextended, making it difficult to respond rapidly to urgent situations. If an independent service provider is occupied with another client, sick, on a trip, or in class, the lack of backup personnel may force your company to wait for help during an IT crisis. As your business grows, network unavailability and problems with critical applications become more costly. The money you thought you were saving on an independent can be consumed fast by lost productivity. Progent offers a reliable source of reserve service experts to insure your network remains up and running.
- Build a Scalable Foundation for Smooth Growth
Businesses typically start with an IT architecture implemented on a modest budget. Without a robust framework, band-aid repairs can get thrown on top of a shaky foundation. As a company grows, stability and expandability issues can impede the productivity of the organization. Such poorly designed systems require careful assessment, smart strategic planning, and wide technical knowledge to upgrade to a network infrastructure that can deliver the solid foundation to meet vital business requirements and simplify downstream growth.
- Work with Problem Solvers Rather Than Product Sellers
Smaller companies require guidance and technical training to negotiate an increasingly complicated array of product options available for promoting business success and improving efficiency. Businesses hardly need a network consultant who is attempting to earn a commission on a certain vendor's products. Network consulting and product sales can result in a scenario where the proposed
solution is built around a profitable product rather than the genuine requirements of a client. Progent avoids these conflicts by offering only services instead of products. This allows Progent to align IT consulting with the real needs of clients.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of IT expertise, fine tuned remote support software, and familiarity with corporate IT allow companies to escape the pitfalls of exclusive reliance on smaller service organizations, individual freelance service providers, or over-stretched internal resources.
Progent stands out by providing:
How Does Our Company Start Getting Online Network Support from Progent?
- In-depth Knowledge of Microsoft's Entire Range of Server Platforms
Progent can provide world-class expertise for Microsoftís leading server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment help, Windows Server 2008 R2 migration, Windows Server 2003 upgrades, MS Exchange Server 2016 migration, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 maintenance, Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for online support and on-site visits by the minute. As a result, you are charged only for delivered support. Progent does not impose a higher rate for off-hours or emergency service, and within California or in areas where Progent provides on-premises support, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no minimum fee and requires no retainer for support services provided during normal business hours. Many service firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with big invoices for quick repairs so you will not be tempted to allow less critical problems to stay unaddressed.
- Full Records of Delivered Services
Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or small support organizations who provide scant documentation or specifics of services done, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support documentation transmitted by each consultant to each customer. The discipline of detailing and organizing service activity allows more effective support and avoids a variety of common misfortunes such as when a service customer is virtually held captive to a consultant who refuses to release vital service information.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service companies to provide round-the-clock network monitoring services powered by MS System Center Operations Manager. MS Operations Manager causes your computer maintenance to be proactive instead of reactive. By uncovering possible issues before they result in lost productivity, system monitoring can save your IT network from painful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.