Greater Boston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Boston Metro Area.
Progent locations in the Greater Boston Metro Area
Fast and Affordable Remote Technical Support for Boston Networks
For organizations in Boston or anywhere in Massachusetts, Progent provides online support for networks powered by Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft qualified professionals have delivered remote support to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified network specialists to help with challenging infrastructure problems, as well as the assistance of CISSP-certified security experts to handle high-level security design and troubleshooting issues.
Progent's remote support engineers offer excellent value because they possess the practical background and have access to the advanced technology necessary to solve the majority of network problems rapidly. This reduces immediate expenses since solutions require fewer billable consulting minutes. Online help also eliminates the cost of sending an engineer to your office. Your company saves even more in indirect expenses by reducing or eliminating system outages and associated costs due to business discontinuity, disgruntled clients, unproductive workers, and distracted management. Progent's advanced online consulting experience is particularly helpful in environments that depend on public clouds for vital infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an alternative.
Progent's pricing policy for online support is designed to stretch your IT service dollar. Progent charges per minute for telephone-based consulting, so you pay just for the support that you receive. Unlike typical remote service firms, Progent asks for no service activation fee or minimum fees. Progent's one-minute billing unit and simple policy for pricing do away with situations where fast repairs somehow end up as big tabs. Progent's penchant for solving problems quickly means you saves cash.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined an arsenal of optimized tools and field-tested processes which ensure the highest degree of efficiency for online engineering help and repair for IT systems of any size. Progent provides safe VPN support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the staff of Progent's Technical Response Center to access your company's computer system remotely without compromising system security.
Progent's powerful customer support database application maintains extensive records of all service that Progent's customers have been provided. Progent's staff consultants have access to the specifics of all help delivered to every customer by every Progent engineer. This history of issues and fixes is organized as an easily searchable support knowledge base that enables Progent's remote technical engineers to communicate their experiences with the whole team to ensure that the efficiency of Progent's support services improves over time. Progent's extensive list of certifications and working associations with important vendors such as Cisco and Microsoft make available additional extensive support knowledge bases and permit priority access to manufacturers' in-house support staff so Progent's remote service experts can come up with the most efficient resolutions promptly.
Remote services offered by Progent to businesses in Boston and throughout the state of Massachusetts include:
Authorized Windows Experts
Progent's Microsoft-certified online service experts can provide computer system repair and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can assist you with a wide variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint Server 2013 development,
Microsoft Skype for Business migration support, Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2017 consulting,
SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad range of cost-effective desktop consulting and support services to assist you business to deploy, configure, troubleshoot, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 integration support services plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to streamline the management of your desktops along with your web-facing mobile devices.
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE certification is the highest recognition for network professionals, and indicates an individual's networking skills at the master level. Cisco CCIEs know how to deal with even the most stubborn issues occurring in network planning, installation, maintenance, protection, and repair. CCIEs operate with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network management utilities and coming up with workarounds or locating program patches. Cisco CCIEs represent an exceptional value since their depth of expertise enables them to solve problems rapidly. In typical cases, less experienced consultants can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE consultants can connect to your computer system via the latest remote troubleshooting tools in order to perform quick, safe, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's top-selling family of networking appliances. Cisco networking expertise provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers setup and debugging, Cisco Catalyst switch support, Cisco Nexus switch consulting services, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco VoIP phones and IP video phones support and wireless VoIP phones solutions, Cisco Meraki wireless AP planning and configuration, Cisco Aironet APs consulting support, Cisco WiFi controllers consulting, Cisco VPN and Security Consulting expertise, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration consulting. Progent also offers online and on-premises wireless site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Qualified System Security Professionals
Progent's qualified CISM and CISSP cybersecurity consultants can provide a variety of system protection solutions that can strengthen the defenses of your Windows, Apple macOS and OS X, or Linux environment against attacks or assist your business to recuperate quickly following a serious penetration. Security support services available from Progent include: comprehensive network security audits utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; fast recuperation from virus and worm attacks; integrating firewalls; designing safe mechanisms for off-site and mobile communication; securing your messaging infrastructure from spam and directory harvest attacks; and offering 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers advanced remote support to help businesses of any size connect their IT infrastructure with leading public clouds including Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid architectures that combine local resources along with public cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and test a consistent process for recovering applications and services quickly following an outage. SRM supports centrally managed and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, upgrades and patches and can generate audit reports to verify complete service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, configure, test and administer a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud solutions that provide maximum uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high level of automation independent of the physical components used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer phone-based support services to address a wide array of computer technologies including system architecture, email systems, system and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and easy management in networks that incorporate Linux and Windows, Progent offers VMware consulting and Citrix expertise. Progent can also help with migration from legacy applications to Microsoft Windows or Linux-based solutions. Progent's team-oriented methodology for solving technical issues promotes fast escalation, if necessary, to engineers with appropriate experience to tackle complex scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts support expense.
Important Linux versions for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, fixed-price managed services intended to allow small and mid-size organizations to utilize the same best-of-breed IT solutions used by many of the industry's top enterprises. The ProSight suite of IT management outsourcing services addresses all key aspects of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices and servers and VMs against new malware attacks such as ransomware and email phishing, which easily get by legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a single platform to manage the complete malware attack progression including blocking, identification, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that addresses your organization's specific needs and that helps you demonstrate compliance with government and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent's consultants can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup activities and enables fast restoration of vital files, applications and VMs that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images/, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security vendors to deliver web-based control and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage. Email Guard's onsite security gateway device adds a further level of analysis for incoming email. For outbound email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, reconfigure and debug their connectivity appliances like switches, firewalls, and access points plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating time-consuming network management processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that require important software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT staff and your assigned Progent consultant so that any potential problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to get an unbiased assessment of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your essential network devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include simpler management, improved compliance with data security regulations, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's preparedness to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective AV and backup/recovery environment that meets your business needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for special information technology programs. Progent's charges for longer-term development or consulting tasks are determined according to the qualifications of the engineers required. Progent's experience with these special fields of computer technology allows customers to execute critical initiatives within budget and on time. Progent's project-based remote engineering solutions include:
How Your Boston Company Can Contact Progent's Remote Service Experts
Help Desk Support
Progent's Help Desk programs for companies with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center outsourcing, virtual Help Desk support services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are ideal for businesses who don't have the money or time to assemble and manage an in-house Call Center but who want quick communication with an effective Help Desk with proficient phone support plus the expertise to escalate complex trouble tickets to advanced engineers.
Progentís Virtual Help Desk is designed for larger businesses and acts as a transparent supplement to your existing Help Desk staff. Progent's Virtual Help Desk can act as a an escalation option to resolve complex computer system challenges, or be ready in hectic instances when your ordinary support engineers are swamped.
Progent's Help Desk staff of experienced information technology consultants gives your clients in Boston or anywhere in the state of Massachusetts rapid access to an effective support resource with years of experience delivering telephone-based consulting and remote repair service for networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk Call Center perception as a crucial contributor to business success, and Progent's policy is to resolve instead of simply document technical issues.
- Business Applications Services: Education, Customization, and Integration
Progent's Applications Consulting Team provides remote and in-depth engineering expertise and education in special business application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver expertise, programming, and training for Microsoft applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information on Progent's expertise, custom programming, and education offerings, refer to Progent's Business Application Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; seamless integration of multi-OS environments that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent offers companies in Boston, or anywhere in the state of Massachusetts, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to accommodate your business so your computer support is proactive and automated. By anticipating potential trouble spots before they expand into full-scale emergencies, proactive monitoring can head off disruptive and expensive network failures. Progent can also provide help with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or networks that support multiple platforms.
To get in touch with Progent about urgent phone-based help with Windows, macOS and OS X, or Linux networks, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent.
For organizations and new businesses in Boston or throughout the state of Massachusetts, Progent's phone-based network support specialists can provide expert and cost-effective IT support the instant your company has to have it. More than a decade of delivering online repair services has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to fine tune remote connectivity technology to solve computer problems rapidly while avoiding the cost and lost time that comes with on-site support visits.
Even if your Boston organization works with a regular freelance support technician or maintains a full time organization that know how to handle day-to-day computer issues, Progentís Microsoft certified engineers can offer a convenient and seamless virtual expansion of your local resources for situations when your usual service personnel either lack the bandwidth or the experience to handle sudden network crises or especially complex integration projects.
Details of Progent's Online Computer Services for Boston
Progent's phone help, Internet-based repair, network security expertise, and network administration services offer businesses in Boston or throughout the state of Massachusetts unparalleled leverage for your IT budget. Whether you need one-time telephone help and remote troubleshooting or ongoing Help Desk Call Center services and system management, Progent's experts can deliver your organization enterprise-level network support while allowing you to avoid the cost and administration overhead of running a full-service internal IT staff. Key features of Progent's National Remote Support program include:
- Fast Phone Contact with Microsoft Qualified Experts
Progent's team of Microsoft-certified engineers can provide immediate and affordable expertise to businesses in Boston and is also ideal for networks in geographic regions of Massachusetts that have a limited supply of technicians with proven experience supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the use of a wide array of Microsoft support tools, technical information, and on-going education.
- By the Minute Rates to Minimize Costs
Progent offers online help on a minute-by-minute basis, so you pay only for the services you use. Progent requires no minimum charge for online support and requires no ongoing retainer for services provided during normal working hours. This keeps you from facing big invoices for simple fixes.
- Access to Cisco Certified Network Infrastructure Specialists
Progent's registered experts for Cisco can provide access to on-staff specialists who have experience in planning, implementing, and managing networking environments based on Cisco technology. Progent can provide a CCIE or CCNP to help you create fast, high-availability, and secure infrastructure for fixed and mobile networking.
- Application Experts Group
Progent's core support offerings include system integration, Microsoft Exchange consulting, network security planning, and Help Desk outsourcing services. Progent's Application Experts Team offers world-class consulting support for specific business applications. Help available from the Application Experts Group covers:
Dynamics GP Support and Customization
MS Project and Project Online Support
Microsoft Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Support
BI Reporting Consulting and Troubleshooting
BI Reporting Development and Training
UNIX, Linux and Sun Solaris Help
MS SQL Server 2017 migration, Microsoft SQL 2016 Software Design, and Microsoft SQL 2014 Application Development and Troubleshooting
Oracle Database Administration and Software Programming
MySQL Management Support and Software Design
Amazon Marketplace Web Service (Amazon MWS) Programming
By providing a full service one-stop resource for network generalists and specialists, Progent can tailor fast, inexpensive, and thorough information technology solutions that align with the specific requirements of your business.
- State of the Art Online Access Tools
Secure remote access permits Progent's support experts to see precisely what your users see. This makes it easier to find quick fixes to problems that might otherwise demand an expensive personal service call. Cutting-edge online access tools and expert engineers combine to enable Progent to resolve most IT problems rapidly and affordably. Progent is a pioneer in offsite troubleshooting and automated system monitoring.
- Compatibility with Leading VPN Gateways
Progent can provide safe VPN connectivity for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access enables the experts at Progent's Technical Response Center to repair your network remotely without weakening network security.
- Round-the-Clock Support for Maximum Network Uptime
For offices with line-of-business applications, Progent offers optional round-the-clock online support services. Combined with remote 24x7 server monitoring based on Microsoft Operations Manager, this service can help produce high network uptime.
- Help Desk Call Center
Progent's Help Desk support programs are intended especially for budget-constrained businesses whose workers require instant recourse to a Help Desk service with expert phone support and complete escalation capability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's head count, range of technical background, refined support tools, and understanding of enterprise networking enable companies to avoid the pitfalls associated with exclusive reliance on smaller consulting firms, independent freelance service providers, or limited in-house IT help.
Progent stands out by offering:
How Does Our Company Begin Getting Online Network Support from Progent?
- Certified Knowledge of Microsoft's Complete Family of Servers
Progent offers world-class expertise for Microsoftís powerful server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration help, Windows Server 2008 R2 upgrades, Windows Server 2003 maintenance, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 consulting, Exchange Server 2010 support, Exchange 2007 Server and Exchange 2003 Server migration, plus Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for phone support and in-person help by the minute. Consequently, you are invoiced just for received support. Progent does not impose a higher rate for off-hours or priority service, and within California or in areas where Progent offers on-premises service, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no startup fee and asks no monthly commitment for services provided during regular business hours. Many support organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for quick fixes so you won't be tempted to allow simple problems to fester.
- Full Documentation of IT Services
Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all billed support activities. Unlike many independent consultants or small service firms who provide scant documentation or specifics of services done, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the service reports sent by each consultant to each customer. The practice of detailing and archiving support records results in more efficient service and eliminates a slew of typical misfortunes such as when a support client is virtually held captive to a consultant who refuses to release vital service information.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the only support firms to offer 24x7 system monitoring services based on MS Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By uncovering possible issues before they result in lost productivity, network monitoring can keep your IT network from stressful and expensive availability losses.
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.