Immediate Remote Support for Boston Massachusetts IT Networks
For organizations in Boston Massachusetts, Progent offers remote help for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to companies in every state in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to handle complex networking problems, as well as the services of CISA and CISSP-qualified security consultants to handle high-level security design and diagnostic issues.
Progent's remote technical support experts offer excellent value due to the fact that they possess the practical background and have access to the advanced tools needed to resolve the majority of network issues rapidly. Efficient support lowers immediate costs because service calls require minimal chargeable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your site. Your company benefits even more with indirect expenses by reducing or eliminating system downtime and associated losses due to business disruption, upset customers and vendors, unproductive employees, and de-focused management. Progent's extensive online consulting know-how is particularly valuable in environments that are dependent on public clouds for vital network infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an alternative.
Progent's pricing model for remote support is structured to leverage your network support dollar. Progent charges per minute for telephone-based assistance, so you are invoiced exclusively for the support that you receive. Unlike typical remote support firms, Progent requires no startup surcharge or minimum payments. Progent's one-minute billing unit and clean policy for billing save you from scenarios where quick fixes somehow end up as major tabs. Progent's skill at disposing of technical issues quickly means your business spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined an arsenal of optimized tools and field-proven methodologies that permit the highest level of effectiveness for remote consulting and troubleshooting for IT systems of all sizes. Progent offers safe VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's remote service group to link to your company's network without breaching system security.
Progent's advanced technical support reporting system includes extensive records of the support that Progent's customers have been provided. Progent's team engineers have the benefit of the specifics of all help rendered to each client by every Progent consultant. This archive of trouble tickets and solutions is stored as a readily retrievable proprietary database that enables Progent's online technical professionals to communicate their knowledge company-wide to ensure that the value of Progent's support services improves daily. Progent's high-level certifications and working associations with major technology companies including Cisco and Microsoft make available additional extensive technical knowledge bases and allow fast response from manufacturers' in-house product engineers so Progent's remote service specialists can determine optimal resolutions quickly.
Online support provided by Progent to companies in Boston Massachusetts include:
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Authorized Microsoft Windows Expertise
Progent's Microsoft-certified remote service engineers can provide computer problem solving and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting engineers who can help you with a broad range of technology support services such as Microsoft Windows Server 2022 planning and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration expertise, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment consulting, Lync Server integration, and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Programming,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a broad array of cost-effective PC desktop consulting and support services to assist your company to deploy, configure, repair, and administer workstations and laptops based on Windows. Progent's desktop support services cover areas such as providing Windows 11 system design and migration support and Windows 10 configuration assistance, plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to centralize the administration of your PCs along with your web-facing tablets and smartphones.
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Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco CCIE credential is the top recognition for network infrastructure professionals, and indicates an individual's networking skills at the master level. Cisco-qualified CCIEs know how to resolve even the most challenging problems encountered in network planning, installation, management, security, and repair. CCIEs work with the highest priority with Cisco's internal product support engineers in analyzing problems with Cisco IOS network management utilities and developing alternate approaches or locating program patches. Cisco CCIEs offer excellent cost-effectiveness since their broad expertise enables them to solve problems rapidly. In many instances, less qualified engineers can struggle for hours or even days with the same tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE support experts can communicate with your network using sophisticated remote troubleshooting technology in order to provide fast, secure, and economical analysis and repair.
New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.
Progent locations in New England
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's top-selling selection of infrastructure devices by offering consulting services that include:
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CISSP and ISSAP Premier Network Security Consultants
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts can provide a variety of security solutions that can bolster the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or assist your business to clean up quickly after a damaging breach. Security support services offered by Progent cover thorough information security and compliance evaluation using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Netcat; quick recovery from malicious attacks; installing firewalls; designing secure mechanisms for remote and mobile access; guarding your email system against viruses, spam and DHA attacks; and managing 24x7 network monitoring.
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Hybrid Cloud Integration

Progent can provide expert remote support services to help businesses of any size connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help your IT team to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid architectures that combine on-premises resources as well as public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud migration services that include Microsoft 365 Exchange Online integration with on-prem Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of experience providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
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VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a repeatable process for recovering applications and services quickly following a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also enables non-disruptive testing for disaster recovery, upgrades and patches and can produce reports to verify full service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, configure, test and maintain a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud tools for administering private and public cloud and hybrid cloud solutions that provide high availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to build a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high degree of automation regardless of the hardware making up the underlying IP network.
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UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists offer remote support services to cover a wide spectrum of information technologies such as system infrastructure, email systems, network and process security, plus UNIX and Microsoft Windows coexistence. For server consolidation and easy administration in networks that include Linux with Windows, Progent offers VMware consulting and Citrix support. Progent can also help with transitioning from legacy systems to MS Windows or Linux-based solutions. Progent's team-oriented approach to solving technical issues promotes fast escalation, when required, to consultants with appropriate experience to tackle challenging scenarios. This accelerates repair of critical problems, minimizes lost productivity, and cuts service costs.
Important Linux variants for which Progent offers expert support include:
RedHat
SUSE
Debian-GNU
Slackware
Ubuntu
ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of low-cost, flat-rate services intended to allow small and medium-size businesses to utilize the same cutting-edge IT solutions used by many of the industry's leading enterprises. The ProSight suite of network management outsourcing services addresses all key areas of modern networking including email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based machine learning technology to guard endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the complete threat progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you demonstrate compliance with government and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with leading backup product vendors to create ProSight Data Protection Services, a family of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products manage and track your data backup processes and enable transparent backup and fast recovery of vital files/folders, apps, system images, plus VMs. ProSight DPS lets you protect against data loss caused by equipment breakdown, natural disasters, fire, cyber attacks like ransomware, user error, ill-intentioned insiders, or software glitches. Managed backup services in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these fully managed backup services are most appropriate for your IT environment.
- Progent's Patch Management: Patch Management Services
Progent's support services for software and firmware patch management provide businesses of any size a flexible and cost-effective solution for evaluating, validating, scheduling, applying, and documenting updates to your dynamic IT system. In addition to optimizing the security and functionality of your computer network, Progent's software/firmware update management services permit your in-house IT staff to concentrate on line-of-business projects and tasks that derive maximum business value from your information network. Read more about Progent's patch management services.
- ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication. Duo enables one-tap identity confirmation with iOS, Android, and other out-of-band devices. With 2FA, when you sign into a protected application and enter your password you are requested to confirm your identity via a unit that only you possess and that uses a separate network channel. A broad range of devices can be utilized as this added means of ID validation including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can designate several validation devices. To find out more about Duo two-factor identity authentication services, see Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing suite of in-depth reporting utilities designed to work with the industry's leading ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues like inconsistent support follow-up or machines with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security companies to deliver web-based management and comprehensive protection for your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper level of inspection for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, locating devices that require important software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management staff and your Progent engineering consultant so all potential problems can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can save as much as 50% of time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an objective assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a more manageable Active Directory system. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security standards, more efficient utilization of network assets, faster problem resolution, more dependable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent information assurance consultant. The interview is intended to help evaluate your organization's ability to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient AV and backup/recovery system that aligns with your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent can provide the skills of world-class remote consulting experts for special information technology projects. Billing rates for ongoing consulting tasks are set based on the qualifications of the engineers assigned. Progent's background in these special fields of computer technology enables customers to execute critical initiatives within budget and on time. Progent's project-based remote consulting services include:
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Call Center Support
Progent's Help Desk Call Center programs for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete solution that handles all facets of remote desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues.
Progent's Help Desk sharing services allow your business to split the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution based on the leading professional services automation tool for handling service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center team of experienced network consultants offers your customers in Boston Massachusetts rapid communication with a large network service group with years of background offering phone support and remote diagnostics for IT systems that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Help Desk recognition as a significant enabler of company performance, and Progent's intent is to solve rather than merely record IT problems.
- Applications Support: Education, Custom Development, and Integration
Progent's Applications Consulting Team offers remote professional consulting support and education in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and training for popular Microsoft applications including Microsoft CRM, Microsoft Project, Office Word, and Office Excel. To find out more information about Progent's expertise, programming, and training services, refer to Progent's Applications Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts can provide world-class remote and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new implementation of System Center2, extend or optimize an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver organizations in Boston Massachusetts online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can tune SCOM to fit your environment so that your IT support is proactive rather than reactive. By detecting looming problems before they grow into network outages, remote monitoring can avoid stressful and costly service failures. Progent can also assist with system monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or systems that support a variety of OS platforms.
How Your Boston Business Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent online expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Online Support, call 1-800-993-9400, or refer to Contact Progent.
For offices and new businesses in Boston Massachusetts, Progent's online computer support specialists can deliver expert and cost-effective IT help the moment your company has to have it. More than two decades of providing remote tech support has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote access technology to fix network problems quickly while avoiding the cost and lost time that comes with in-person support calls.
Even if your Boston office works with a regular freelance consultant or maintains an in-house IT staff that can handle day-to-day computer issues, Progent's Microsoft and Cisco certified engineers can still provide a convenient and seamless virtual expansion of your on-site resources in cases when your usual service personnel either lack the availability or the knowledge to fix unexpected network emergencies or especially tough integration projects.
Details of Progent's Online Network Support for Boston Massachusetts
Progent's phone support, Internet-based repair, system security consulting, and network administration services offer businesses in Boston Massachusetts unparalleled leverage for your support investment. Whether you need one-time telephone help and Internet-based troubleshooting or full-time Help Desk call center services and system administration, Progent's experts can deliver your business world class network support while permitting you to avoid the cost and hassle of running a full-service in-house IT staff. Key features of Progent's online help program include:
- Immediate Telephone Access to Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to businesses in Boston Massachusetts and is also ideal for customers in geographic areas that lack technicians with proven expertise supporting Microsoft's current family of server platforms. All Progent engineers have over 10 years of experience supporting Microsoft solutions. As a Microsoft Partner consulting firm, Progent has access to a wide array of Microsoft support tools, service information, and on-going training.
- Per Minute Billing to Reduce Expenses
Progent offers remote help on a minute-by-minute billing plan, so you are billed only for the support you receive. Progent has no minimum charge for online support and asks for no monthly subscription fee for support services delivered during normal working hours. This saves you from paying big invoices for routine fixes.
- Availability of Cisco Network Architecture Experts
Progent's registered experts for Cisco can provide the services of authorized professionals with skill in planning, implementing, and managing networking solutions based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you build high-speed, high-availability, and protected infrastructure for local and remote networking.
- Application Specialists Team
Progent's basic consulting services consist of technology integration, Microsoft Exchange expertise, system security design, and Help Desk sharing services. Progent's Application Experts group offers in-depth consulting support for critical business applications. Support available from the Application Experts staff covers:
Microsoft Dynamics GP/Great Plains Support and Programming
MS Project Support
Microsoft Office 365 integration support
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Expertise
BI Reporting Consulting and Training
Power BI Integration and Training
UNIX, Linux and Solaris Support
MS SQL Server 2019 integration, MS SQL Server 2017 migration, SQL Server 2016 Application Programming, and Microsoft SQL Server 2014 Application Programming and Debugging
Oracle Database Administration and Application Development
MySQL Project Management and Software Design
Mac Help
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By offering a convenient centralized source for IT generalists and application experts, Progent is able to deliver fast, inexpensive, and comprehensive IT solutions that align with the special requirements of your business.
- Sophisticated Remote Connectivity Software
Protected remote access allows Progent's service professionals to see exactly what your customers see. This makes it possible to find quick fixes to problems that could otherwise require a costly personal service call. State-of-the-art remote access tools and experienced engineers combine to enable Progent to resolve most IT issues rapidly and affordably. Progent is an industry leader in online support and remote system analysis.
- Support for Mainstream VPN Gateways
Progent supports secure Virtual Private Network access for gateways from major VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access enables the experts at Progent's Technical Response Center to access your network remotely without weakening network security.
- 24-hour Service for High Network Availability
For organizations with mission-critical applications, Progent can provide optional round-the-clock online technical services. Combined with automated 24x7 network monitoring based on Microsoft Operations Manager 2007, this offering can help produce maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are intended specifically for budget-constrained offices whose workers need instant access to a Help Desk Call Center with effective phone support and full escalation ability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of IT expertise, refined support software, and familiarity with enterprise networking allow businesses to avoid the limitations of excessive dependence on smaller service organizations, independent freelance service providers, or over-stretched in-house resources.
Progent adds value by offering:
- Certified Expertise in Microsoft's Complete Range of Server Platforms
Progent can provide in-depth support for Microsoft's leading server products with services that include Windows Server 2022 solution design and migration services, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration help, Microsoft Windows Server 2008 R2 upgrades, Microsoft Windows 2003 maintenance, Microsoft Exchange 2019 deployment, Microsoft Exchange 2016 Server migration, Exchange 2013 configuration, Microsoft Exchange Server 2010 support, Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing model is to charge for phone support and on-premises visits per minute. As a result, you are charged only for received support. Progent does not impose a higher rate for after-hours or emergency service, and within California or in regions where Progent offers on-premises service, Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no initialization fee and requires no retainer for services delivered during regular working hours. Many service organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big bills for fast solutions so you won't be tempted to permit minor problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to deal with problems that are within their scope, Progent is able to concentrate on offering hard-to-find services where Progent faces few competitors. Businesses who utilize familiar freelance service providers or who maintain internal support personnel benefit when Progent passes on information about new technology and proven processes to make their IT environments more reliable, protected, and efficient.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service companies to offer round-the-clock system tracking services based on Microsoft Operations Manager. MS System Center Operations Manager allows your network support to be proactive rather than reactive. By revealing possible problems before they result in lost productivity, system monitoring can keep your information network from stressful and expensive service disruptions.
How Does Our Company Start Getting Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.