Immediate Online Technical Support for Boston Information Networks
For businesses in Boston or anywhere in Massachusetts, Progent provides online technical support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to solve complex networking issues, as well as the assistance of CISA and CISSP-qualified security experts to handle advanced security architecture and troubleshooting jobs.
Progent's remote technical support experts offer excellent value because they have the real-world experience and are equipped with the sophisticated technology necessary to solve the majority of network problems quickly. This lowers direct expenses because service calls require minimal billable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your site. Your company benefits even more with incidental costs by minimizing or avoiding system outages and associated losses stemming from business disruption, upset clients, idle workers, and de-focused executives. Progent's extensive online consulting know-how is particularly valuable for organizations that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be useful.
Progent's billing policy for remote help is designed to stretch your network support investment. Progent bills per minute for telephone-based assistance, so you are billed only for the services that you receive. In contrast to many online service organizations, Progent asks for no initialization fee or minimum job duration. Progent's per-minute granularity and clean model for billing do away with situations where quick fixes somehow turn into major bills. Progent's penchant for disposing of problems quickly means your business spends less money.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered an arsenal of customized technologies and field-proven methodologies which promote the maximum degree of effectiveness for online technical support and troubleshooting for information networks of any size. Progent offers safe VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the engineers of Progent's Technical Response Center to interface to your company's computer system remotely without compromising system security.
Progent's advanced service reporting system keeps thorough documentation describing all support that Progent's customers have received. Progent's team service personnel have the benefit of the history of assistance rendered to every Progent customer by every Progent consultant. This archive of issues and responses is stored as a quickly exploitable proprietary database that allows Progent's remote support professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support improves daily. Progent's advanced accreditations and close associations with important technology companies such as Cisco and Microsoft open up other extensive technical databases and allow priority access to manufacturers' in-house product engineers with the result that Progent's remote service experts can determine the best resolutions in the least time.
Online support provided by Progent to customers in Boston and throughout the state of Massachusetts include:
Certified Windows Experts
Progent's Microsoft-premier remote service engineers can provide computer repair and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can assist your company with a wide range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server design,
Skype for Business planning and deployment support, Lync Server 2013 management, and Office Communications Server upgrade,
Microsoft Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting,
SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of cost-effective PC desktop services to assist your company to install, configure, repair, and manage workstations and laptops based on Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 migration support plus System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to centralize the management of your desktops and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE certification is the top accreditation for networking engineers, and certifies a person's networking skills at the expert level. Cisco CCIEs know how to resolve the most complex challenges surrounding network infrastructure planning, deployment, administration, compliance, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in isolating anomalies with IOS Software network administration utilities and coming up with workarounds or identifying program patches. CCIEs are an exceptional value since their broad experience permits them to resolve problems rapidly. In common cases, less qualified service providers can struggle for many hours or days with identical tasks that a CCIE can fix in minutes. Progent's Cisco-qualified CCIE consultants can tie into your computer system by means of advanced on-line support tools to perform fast, secure, and economical diagnosis and remediation.
Boston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boston Metro Area.
Progent locations in the Boston Metro Area
Progent's Cisco CCIEs can provide assistance with all of Cisco's market leading selection of connectivity products by providing consulting services that include:
CISSP and ISSAP Premier Network Security Professionals
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts offer a variety of system protection services to bolster the safety of your Windows, Apple macOS and OS X, or Linux environment against internal or external threats or assist you to recuperate rapidly after a damaging penetration. Security consulting services available from Progent cover in depth data security and compliance evaluation using tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Hydra; fast recovery from malicious assaults; installing firewalls; establishing safe techniques for off-site and mobile connectivity; guarding your messaging infrastructure from spam and DHA attacks; and establishing round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote consulting services to help organizations of all sizes connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid network models that utilize physical IT assets along with public clouds. To help you to integrate cloud services with networks, Progent can provide a variety of cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and verify a consistent process for restoring services rapidly following an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, updates and patches and can produce audit reports to verify complete service restoration, validate SLAs and prove compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, configure, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud solutions that deliver high availability, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high level of automation independent of the physical components used by the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer online support services to address a broad array of computer technologies such as system infrastructure, messaging systems, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and simplified management in environments that include Linux and Microsoft Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also help with migration from older systems to MS Windows or Linux-powered solutions. Progent's group-oriented approach to resolving technical issues promotes quick escalation, when required, to consultants with appropriate expertise to tackle challenging scenarios. This accelerates solutions of critical problems, reduces lost productivity, and lowers support costs.
Progent's UNIX and Linux support engineers can offer emergency phone-based assistance troubleshooting problems within UNIX, Linux, or Solaris networks powered by popular variants of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price managed services intended to enable small and medium-size businesses to utilize the same advanced technology deployed by some of the industry's leading corporations. The ProSight portfolio of outsourced network management services covers all key facets of modern networking such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning technology to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily evade legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to address the complete malware attack lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection services offer affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your organization's unique needs and that helps you demonstrate compliance with legal and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital files, apps and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security companies to provide centralized control and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper layer of inspection for inbound email. For outbound email, the local gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, track, enhance and debug their networking appliances such as routers, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating time-consuming management activities, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating appliances that require critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system running efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so that any potential problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can save up to half of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an objective evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security requirements, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The interview is designed to assess your company's ability to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient security and backup system that aligns with your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent can provide the services of world-class online consulting experts for contract information technology programs. Billing charges for ongoing development or consulting tasks are set according to the qualifications of the engineers required. Progent's experience with these important areas of information technology enables clients to execute critical projects within budget and on schedule. Progent's project-based online consulting solutions include:
How Your Boston Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Expertise
Progent's Help Desk support programs for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are intended for organizations who don't have the budget to create an in-house Help Desk but who want fast response from an effective Help Desk with proficient telephone support plus the expertise to escalate the most challenging problems to advanced engineers.
Progentís Virtual Call Center is designed for bigger businesses and serves as a transparent extension of your existing Helpdesk resources. Progent's Virtual Help Desk can serve as a an escalation alternative for complex computer system problems, or be ready in hectic circumstances when your ordinary service providers are too busy.
Progent's Help Desk team of seasoned network consultants gives your workers in Boston or anywhere in the state of Massachusetts rapid communication with a dependable technical support resource with substantial background offering phone consulting and online troubleshooting for IT systems powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Call Center perception as a solid contributor to business efficiency, and Progent's target is to solve instead of just annotate IT issues.
- Business Applications Support: Education, Development, and Problem Solving
Progent's Applications Experts staff offers remote professional engineering expertise and education in special application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers expertise, customization, and training for Microsoft applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To read more on Progent's expertise, custom programming, and education services, visit Progent's Applications Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; cohesive management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from a prior release of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers organizations in Boston, or anywhere in the state of Massachusetts, remote IT infrastructure monitoring by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to fit your business so your computer maintenance is proactive and automated. By anticipating emerging trouble spots before they result in downtime, system monitoring can head off inconvenient and costly information system failures. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft systems, or systems that support a variety of platforms.
To contact Progent about urgent online help with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or visit Contact Progent.
For offices and new businesses in Boston or throughout the state of Massachusetts, Progent's phone-based network support specialists are ready to deliver professional and economical IT support the instant your company has to have it. More than 15 years of offering remote repair services has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online access tools to fix IT problems rapidly while eliminating the cost and lost productivity that comes with in-person service calls.
Even if your Boston company deals with a local independent consultant or maintains an in-house IT staff that can deal with common network issues, Progentís Microsoft certified engineers are available to provide a convenient and transparent virtual expansion of your local resources for situations when your usual service personnel either lack the bandwidth or the knowledge to solve sudden system emergencies or particularly complicated integration problems.
Features of Progent's Remote Computer Services for Boston
Progent's online help, remote troubleshooting, network security expertise, and system management services give companies in Boston or throughout the state of Massachusetts the greatest leverage for your IT investment. Whether you need one-time telephone support and remote network repair or full-time Help Desk Call Center support and network management, Progent's professionals can deliver your office enterprise-level IT support while allowing you to eliminate the expense and hassle of carrying a full-service internal IT organization. Key features of Progent's National Remote Support program include:
- Immediate Phone Contact with Microsoft Premier Experts
Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to businesses in Boston and is also ideal for customers in geographic areas of Massachusetts that lack technicians with proven experience supporting Microsoft's latest line of server platforms. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Partner support company, Progent has the use of a wide selection of Microsoft support utilities, service information, and continuing training.
- By the Minute Rates to Minimize Expenses
Progent offers online help on a by-the-minute basis, so you are billed only for the support you use. Progent asks for no minimum charge for online help and imposes no periodic retainer for services provided during regular business hours. This protects you from paying big invoices for simple repairs.
- Access to Cisco Certified Network Design Experts
Progent's registered experts for Cisco offers access to authorized professionals who have experience in planning, deploying, and troubleshooting networking solutions powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to create fast, high-availability, and protected infrastructure for wireline and wireless networking.
- Application Specialists Group
Progent's basic support services consist of system integration, MS Exchange Server expertise, corporate security planning, and Help Desk Call Center services. Progent's Application Experts Team offers in-depth consulting expertise in critical application areas. Help offered by the Application Experts Team covers:
Microsoft Dynamics GP Support and Customization
MS Project and Project Online Support
Microsoft Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Consulting
BI Reporting Development and Training
BI Reporting Development and Troubleshooting
UNIX, Linux and Sun Solaris Support
MS SQL Server 2017 planning and migration, SQL Server 2016 Application Development, and Microsoft SQL 2014 Software Development and Debugging
Oracle DBA Services and Software Development
MySQL Management Support and Software Development
Apple Mac Consulting
Amazon Marketplace Web Service Application Development
By offering a full service centralized source for IT generalists and application experts, Progent is able to deliver fast, affordable, and thorough IT solutions that meet the special needs of your company.
- State of the Art Online Connectivity Tools
Secure remote access permits Progent's support experts to observe precisely what your customers see. This makes it possible to produce fast solutions to issues that might otherwise demand an expensive personal service call. Effective online access software and expert technicians combine to enable Progent to repair most network problems rapidly and affordably. Progent is a pioneer in offsite troubleshooting and automated network tracking.
- Compatibility with Mainstream VPN Gateways
Progent supports secure VPN connectivity for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity enables the engineers at Progent's Technical Response Center to repair your network remotely without compromising system security.
- Round-the-Clock Support for Maximum Network Availability
For organizations with mission-critical applications, Progent can provide optional round-the-clock online technical services. Combined with automated 24x7 network monitoring based on MS System Center Operations Manager, this service can help ensure maximum network uptime.
- Help Desk Call Center
Progent's Help Desk support services are intended specifically for budget-conscious businesses whose clients need immediate access to a Help Desk service with expert telephone support and full escalation ability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of IT experience, fine tuned support tools, and understanding of enterprise networking enable businesses to escape the pitfalls of excessive reliance on smaller consulting firms, independent freelance service providers, or over-stretched internal resources.
Progent stands out by providing:
How Does My Business Start Receiving Remote Network Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified experts average more than ten years of real-world professional background, at the front lines of IT service, executing a broad variety of IT projects for a large array of clients. Every Progent support professional shares a proven set of personal best practices which are combined into shared best practices training that Progent instills in its support team. This means that you get not just world-class technical skills, but also a consultant with proven approaches for applying technical knowledge to solve real-world IT problems quickly.
- Value Pricing
Progent's pricing policy is to charge for remote support and on-site visits by the minute. As a result, you are charged just for delivered services. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no initialization charge and asks no retainer for services provided during regular working hours. Many service organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick repairs so you won't be forced to allow minor problems to stay unaddressed.
- Full Records of Delivered Services
Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some independent consultants or local support organizations who offer minimal documentation or details of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support documentation transmitted by each consultant to every customer. The discipline of documenting and archiving support records results in more efficient support and eliminates a slew of common misfortunes such as when a service client is effectively held captive to a consultant who refuses to release vital service information.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to offer round-the-clock remote monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive rather than reactive. By uncovering possible issues before they cause lost productivity, system monitoring can save your IT network from stressful and costly availability losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.