Immediate Online Support for Boston Massachusetts Information Networks
Fast Phone Help for Boston NetworksFor businesses in Boston Massachusetts, Progent provides online help for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided remote troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to handle challenging infrastructure problems, plus the assistance of CISSP-accredited cybersecurity experts to help with advanced security design and diagnostic jobs.

Progent's online support engineers offer excellent leverage because they possess the real-world experience and have access to the sophisticated technology needed to solve most information system problems quickly. This reduces direct expenses since solutions require minimal billable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your site. Your organization benefits additionally in indirect costs by reducing or avoiding network downtime and associated costs stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's advanced remote technical support expertise is particularly valuable for organizations that depend on public clouds for vital network infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an option.

Progent's billing model for remote help is designed to leverage your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are billed only for the support that you actually get. Unlike typical online support firms, Progent imposes no service activation surcharge or minimum payments. Progent's one-minute billing unit and simple model for pricing avoid situations where speedy. minor repairs manage to end up as big tabs. Progent's penchant for solving problems efficiently means your business spends less cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered a set of customized technologies and field-proven processes which permit the maximum level of effectiveness for remote engineering help and troubleshooting for computer networks of all sizes. Progent provides secure VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the consultants of Progent's remote service group to interface to your company's environment remotely without breaching corporate security.

Progent's sophisticated service database application maintains comprehensive histories of the support that Progent's clients have received. Progent's authorized engineers have access to the history of services rendered to every Progent customer by any engineer. This archive of trouble tickets and repairs is organized as a conveniently exploitable support database that enables Progent's remote support engineers to share their knowledge with the whole team to ensure that the quality of Progent's technical support grows daily. Progent's high-level accreditations and working relationships with major industry leaders including Cisco and Microsoft make available other extensive technical knowledge bases and permit fast access to manufacturers' in-house engineering staff with the result that Progent's remote consulting experts can find optimal resolutions in the least time.

Online support available from Progent to clients in Boston Massachusetts include:

Progent's ProSight Flat-rate IT Services for Small and Medium Size Businesses
Progent offers a family of low-cost, fixed-price managed services intended to enable small and medium-size organizations to utilize the same advanced IT solutions used by many of the industry's top corporations. The ProSight series of network monitoring and management services covers all key facets of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior analysis technology to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to address the entire threat lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services offer economical in-depth security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that addresses your organization's specific requirements and that allows you prove compliance with legal and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also help you to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore technology companies to produce ProSight Data Protection Services (DPS), a selection of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products manage and track your backup processes and enable non-disruptive backup and rapid recovery of vital files/folders, apps, system images, plus virtual machines. ProSight DPS lets you protect against data loss caused by hardware failures, natural disasters, fire, cyber attacks such as ransomware, human mistakes, ill-intentioned employees, or software bugs. Managed services available in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these managed backup services are best suited for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management provide businesses of all sizes a flexible and affordable alternative for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your ever-evolving information system. In addition to optimizing the security and functionality of your IT environment, Progent's patch management services allow your IT staff to concentrate on more strategic projects and tasks that derive the highest business value from your network. Find out more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo authentication service plans utilize Cisco's Duo technology to protect against password theft by using two-factor authentication (2FA). Duo enables single-tap identity confirmation on Apple iOS, Android, and other personal devices. With Duo 2FA, whenever you log into a secured online account and give your password you are requested to confirm your identity on a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A wide range of devices can be used for this added means of ID validation including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can designate multiple validation devices. For more information about ProSight Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security companies to deliver web-based control and world-class security for your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway device provides a deeper level of analysis for incoming email. For outbound email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, track, enhance and troubleshoot their networking hardware like switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network maps are kept current, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, locating devices that require critical software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management staff and your Progent engineering consultant so that any potential issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save as much as 50% of time wasted looking for vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you're planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to obtain an objective evaluation of the health of their IT system. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the configuration of your core infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory system. Both versions also include one year of advanced remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with information security standards, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The interview is designed to assess your organization's ability either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your current cybersecurity posture and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery system that aligns with your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent offers the services of world-class online consulting experts for special IT programs. Progent's charges for longer-term consulting tasks are set according to the level of expertise of the engineers required. Progent's background in these special fields of information technology enables clients to complete major projects within budget and on schedule. Progent's project-based online engineering services include:

  • Help Desk Support
    Progent's Help Desk support programs for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, shared Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that manages all facets of online desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent's Co-managed Help Desk services allow your business to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative support solution based on the top professional services automation (PSA) tool for managing end-user service requests, ticketing, ownership, status tracking, and metrics.

    Progent's Call Center team of veteran information technology consultants provides your workers in Boston Massachusetts rapid communication with a dependable support group with extensive experience providing phone help and remote diagnostics for IT systems powered by Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Call Center perception as a key enabler of business efficiency, and Progent's target is to resolve rather than simply document network problems.

  • Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting Group can supply remote professional engineering expertise and training in special application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting expertise, programming, and education for popular Microsoft business applications including CRM, Microsoft Project, Microsoft 365 Word, and Office Excel. To read additional information concerning Progent's consulting, customization, and education offerings, see Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants offer world-class online and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new deployment of System Center2, extend or tune an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent offers companies in Boston Massachusetts online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can customize Operations Manager to fit your environment so your computer maintenance is proactive rather than reactive. By spotting potential trouble spots before they expand into network outages, system monitoring can avoid stressful and costly network failures. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Windows environments, or systems that support a combination of platforms.
How Your Boston Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent remote expertise with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Boston Massachusetts, Progent's phone-based network support engineers are ready to deliver effective and cost-effective IT help the instant your organization needs it. More than 20 years of delivering remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to refine online connectivity technology to fix IT problems quickly while avoiding the cost and lost time associated with on-premises service visits.

Even if your Boston company has a local freelance consultant or employs a full time organization that know how to deal with day-to-day network issues, Progent's Microsoft and Cisco certified consultants can still offer a convenient and seamless virtual expansion of your local resources for situations when your usual IT support personnel either lack the availability or the expertise to handle sudden system crises or particularly tough integration problems.

Advantages of Progent's Network Help for Offices in Boston Massachusetts
Progent's online network troubleshooting services allow your Boston company to have the advantages of timely, enterprise-level IT support without the expense of maintaining a full-time IT organization. Your network will derive greater strategic value by becoming increasingly available, productive, and protected. Advantages to your company include:

  • Seamless remote expansion of your local IT resources
    For most businesses in Boston Massachusetts, nearby network support providers, whether consisting of independent consultants or a full-time IT staff, can take care of the majority of technical issues. However, IT crises sometimes strike when your regular support personnel are too busy or unavailable, and some problems may stem from IT products that is unfamiliar to your usual service personnel. In these instances, Progent's on-call service experts provide an easy, quick, and budget-friendly way to augment your regular resources and to pass on valuable information to improve your capability to resolve future issues in-house.

  • Reduced Reliance on Freelance Consultants
    For IT support, smaller organizations commonly rely on independent freelance service providers. While freelance consultants carry smaller internal costs than big service companies and can often charge lower rates, they are occasionally stretched too thin, making it impossible to respond rapidly to crisis situations. If a freelance consultant is busy with another client, sick, on a trip, or in training, the lack of fallback personnel may force your company to go without assistance during an IT crisis. As your business expands, network unavailability and trouble with vital applications are more expensive. The money you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent offers a ready source of reserve support experts to insure your network stays available.

  • Build a Scalable Foundation for Smooth Growth
    Companies often begin with an information architecture implemented on a modest budget. Without a strong infrastructure, band-aid fixes can get piled onto an unstable foundation. As a network grows, reliability and scalability issues can impede the productivity of the business. These poorly designed environments need proper assessment, smart long-term planning, and wide IT knowledge to evolve to a system architecture able to deliver the stable foundation to meet critical business requirements and facilitate future growth.

  • Interact with Problem Solvers Rather Than Technology Sellers
    Smaller organizations require guidance and technical education to navigate through an increasingly complicated array of product options available for accelerating business growth and improving productivity. They hardly need a network engineer who is motivated to earn a commission on a certain vendor's products. Network support and product selling can lead to a situation where the proposed solution is designed around a profitable product rather than the genuine needs of a client. Progent avoids these conflicts by selling just services instead of products. This enables Progent to match technical consulting with the real interests of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of technical background, refined support tools, and understanding of enterprise networking allow offices to escape the pitfalls associated with exclusive reliance on smaller service firms, individual freelance service providers, or over-stretched in-house resources.

Progent stands out by providing:

How Does Our Company Start Getting Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.

An index of content::

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    Cisco's Catalyst Wi-Fi controllers simplify the administration of Wi-Fi LANs by unifying the configuration and management of wireless APs, optimizing Wi-Fi performance by limiting the impact of radio frequency congestion, enhancing Wi-Fi uptime with rapid auto-failover, and hardening security by detecting cyber threats and filtering network traffic according to user class and location. Progent can help you to configure Cisco Wi-Fi controllers to manage Wi-Fi networks of any size. Progent can help you to administer and debug your existing Cisco Wi-Fi solution or implement a smooth migration to Cisco's modern wireless controller solutions.

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