Fast Remote Help for Boston Massachusetts Computer Systems
Immediate Remote Consulting for Boston SystemsFor organizations located in Boston Massachusetts, Progent provides remote support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have delivered remote support to companies in every state in the U.S. (See testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to solve challenging infrastructure issues, as well as the services of CISA and CISSP-certified cybersecurity consultants to help with advanced security design and troubleshooting issues.

Progent's online support experts offer excellent value due to the fact that they possess the real-world background and are equipped with the sophisticated tools needed to solve the majority of information system problems quickly. This lowers immediate expenses because solutions require fewer billable consulting minutes. Remote help also avoids the cost of sending an engineer to your site. Your company benefits even more in incidental costs by minimizing or eliminating system downtime and related losses resulting from business disruption, disgruntled clients, unproductive workers, and de-focused executives. Progent's advanced online technical support know-how is especially valuable in environments that rely on public clouds for vital network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be useful.

Progent's billing model for online support is structured to leverage your IT service dollar. Progent bills by the minute for telephone-based assistance, so you are charged just for the support that you receive. In contrast to many online service organizations, Progent requires no startup fee or minimum fees. Progent's one-minute billing unit and clean model for billing prevent scenarios where fast fixes manage to turn into major tabs. Progent's skill at disposing of problems quickly means your business spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined a set of customized technologies and field-tested processes that promote the highest level of efficiency for remote consulting and troubleshooting for information systems of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the engineers of Progent's remote service group to communicate with your company's environment remotely without breaching corporate security.

Progent's proven customer support database application includes thorough histories for the support that Progent's clients have been provided. Progent's team service personnel have the benefit of the details of services provided to every Progent client by any engineer. This history of issues and responses is stored as a readily searchable internal database that permits Progent's online technical engineers to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support services grows daily. Progent's high-level accreditations and close associations with key vendors such as Cisco and Microsoft make available additional vast technical databases and permit fast access to vendors' internal engineering staff with the result that Progent's remote consulting experts are able to arrive at optimal resolutions in the least time.

Remote support provided by Progent to companies in Boston Massachusetts include:

Progent's ProSight Subscription-based Managed Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services designed to allow small and medium-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the world's leading corporations. The ProSight line of network monitoring and management services covers all critical aspects of modern networking such as email content filtering, security and compliance, automated backup/recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior analysis technology to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily escape legacy signature-matching AV products. ProSight ASM safeguards local and cloud resources and provides a unified platform to automate the entire malware attack progression including filtering, infiltration detection, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you demonstrate compliance with government and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid restoration of critical files, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security companies to deliver web-based control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper level of analysis for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map out, monitor, enhance and debug their connectivity appliances such as routers, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming management activities, WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, locating devices that require critical software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management technology to help keep your network running efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT staff and your Progent engineering consultant so that any looming problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can save as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you’re planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an unbiased evaluation of the overall health of their network. Based on some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include easier management, improved compliance with government and industry security regulations, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and increased uptime. Learn more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your company's ability either to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your existing cybersecurity posture and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient AV and backup/recovery environment that aligns with your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for special IT projects. Billing charges for ongoing consulting tasks are set according to the level of expertise of the consultants involved. Progent's experience with these important fields of computer technology allows clients to execute critical initiatives within budget and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk programs for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small organizations a complete service desk solution that manages all facets of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides call desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve the most problems.

    Progent’s Co-managed Help Desk services make it possible for your business to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent’s Co-managed Help Desk service is a collaborative service desk solution built around the top PSA tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.

    Progent's Call Center staff of experienced network professionals gives your clients in Boston Massachusetts quick contact with an efficient technical support resource with substantial background providing phone help and online repair service for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk Call Center the reputation as a solid enabler of company performance, and Progent's goal is to resolve and not merely record network problems.

  • Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Consulting staff provides phone-based and in-depth engineering expertise and education in special application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom development, and education for popular Microsoft applications including CRM, Office Project, Office 365 Word, and Office 365 Excel. To learn more information about Progent's expertise, programming, and education services, refer to Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new deployment of System Center 2016, expand or optimize your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver organizations in Boston Massachusetts remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to accommodate your business so your computer maintenance is proactive and automated. By exposing possible issues before they grow into network outages, remote monitoring can ward off inconvenient and expensive service breakdowns. Progent can also provide help with system monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft systems, or networks powered by a combination of OS platforms.
How Your Boston Company Can Contact Progent's Remote Service Professionals
To contact Progent about urgent online help with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Boston Massachusetts, Progent's phone-based computer support specialists can deliver professional and cost-effective system help the moment your organization requires it. More than a decade of delivering remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to fine tune remote access tools to fix network problems quickly while eliminating the expense and lost productivity that comes with in-person support calls.

Even if your Boston business works with a regular freelance support technician or employs an in-house IT staff that know how to handle day-to-day computer problems, Progent’s Microsoft certified engineers can provide an easy and seamless remote expansion of your on-site resources in cases when your usual service personnel either lack the time or the experience to solve sudden network emergencies or particularly complex integration problems.

Advantages of Progent's Network Help for Businesses in Boston Massachusetts
Progent's online network troubleshooting services enable your Boston business to realize the benefits of on-call, enterprise-grade IT support without the cost of managing a full-time IT organization. Your network will derive added business value by being increasingly available, productive, and secure. Benefits to your business include:

  • Convenient remote expansion of your on-site support resources
    With most offices in Boston Massachusetts, nearby computer service providers, whether made up of independent consultants or a full-time IT staff, can resolve typical network problems. However, IT crises can spring up when your regular support personnel are overstretched or unavailable, and some trouble may involve technology that is unfamiliar to your usual support personnel. In these instances, Progent's online support experts give you a convenient, quick, and budget-friendly solution to augment your local resources and to transfer valuable knowledge to increase your ability to resolve future issues locally.

  • Less Reliance on Individual Consultants
    For network maintenance, smaller organizations often rely on independent freelance consultants. Although independent service people have smaller overhead than larger service firms and can afford to charge marginally less, they are occasionally overextended, making it difficult to respond rapidly to urgent situations. If a freelance service provider is occupied with another client, sick, on a trip, or in training, the lack of reserve personnel may force your business to wait for assistance during an IT crisis. As your business grows, system downtime and problems with critical applications become more costly. The budget you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent offers a ready source of backup support experts to make sure your network remains available.

  • Build a Solid Basis for Smooth Growth
    Companies typically begin with an information architecture created on a modest budget. Without a strong framework, band-aid repairs can get piled on top of an unstable foundation. When a network grows, stability and expandability problems can hinder the success of the organization. These badly designed systems need proper assessment, smart strategic planning, and extensive IT knowledge to upgrade to a system infrastructure able to provide the solid foundation to meet vital business requirements and ease downstream growth.

  • Interact with Problem Solvers Instead of Product Resellers
    Smaller businesses need advice and technical training to navigate through an ever more complex array of technology options capable of promoting business growth and enhancing productivity. Businesses hardly need a computer consultant who is trying to sell a certain vendor's products. Network consulting and product selling can result in a scenario where the proposed solution is designed around a predetermined technology rather than the true needs of a business. Progent eliminates these conflicts by selling only services instead of products. This enables Progent to match technical consulting with the real needs of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of IT expertise, fine tuned support tools, and understanding of enterprise networking allow offices to avoid the pitfalls associated with excessive reliance on smaller service organizations, independent freelance service providers, or over-stretched in-house resources.

Progent stands out by offering:

How Does My Business Begin Receiving Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.



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