Progent's Windows 11 experts can provide a variety of services to support Windows 11 including cloud and hybrid solutions, mobile management, at-home workforce connectivity, security and compliance, automated provisioning, and Call Center support.
Progent's Cisco Jabber consultants offer online or on-premises support to help businesses of all sizes to design, deploy, manage, upgrade or debug Cisco Jabber solutions and Cisco Unified CM infrastructure. Progent can provide in-depth support for the technologies that go into building a cohesive Cisco Jabber collaboration solution such as Cisco network devices and management software, Microsoft 365 apps, Windows and Mac computers, Apple iOS and Google Android smartphones and tablets, SIP interfaces, Wi-Fi networks, cyber security, cloud integration, immersive telepresence systems, PBX products, business continuity, and other pieces of a cohesive collaboration ecosystem.
Progent has a long background delivering a broad range of online network support and urgent troubleshooting services to local governments and school districts across the U.S. Progent is one of the industry's pioneers in providing expert online IT support and has delivered IT support to organizations in every state. Online support saves travel costs and solves issues more quickly than on-premises support.
Progent is among the most qualified IT support firms for integrating email and messaging systems powered by Microsoft Exchange 2000 Server. Progent specializes in helping small and mid-size companies get all the advantages of Exchange 2000 under common scenarios such as updating from Exchange 5.5 Server, moving from an ISP-based or POP3 e-mail system, and jobbing out your Exchange 2000 management.
If your company has a UNIX, Linux, or Sun Solaris environment or a multi-OS computer system, Progent's CISM and ISSAP-premier consultants can help your whole enterprise in a wide array of security topics such as security management procedures, security architecture and models, connection management products and techniques, applications development security, operations security, physical security, communications, infrastructure and Internet security, and business continuity planning. CISM and ISSAP stipulate the core competencies and worldwide standards of performance that information security managers are required to master. These certification provide IT management the assurance that consultants who have earned their CISM or ISSAP qualification have demonstrated the experience and knowledge to offer world-class security support and engineering services.
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to resolve problems that are within their scope, Progent is able to focus on delivering hard-to-find skills where Progent has little competition. Medium-size companies who work with familiar freelance consultants or who maintain in-house IT staffs benefit when Progent passes on information about critical technology and proven methodologies to make their networks more reliable, secure, and efficient.
Progent's certified security and compliance experts can run security evaluations of enterprise-wide security to determine your company's cybersecurity profile adherence to key international security standards. Progent can provide ongoing managed services for security monitoring, on-demand company-wide security audits, and focused cybersecurity evaluations for specific areas of cybersecurity such as Active Directory or cloud applications. Progent's accredited security consultants can also conduct extensive information security assessments to validate your company's compliance with important international security standards including HIPAA, PCI, and ISO 17799.
Cisco's network security and offsite connection technology for small businesses provide a full range of easy-to-administer security products to help protect your wired and wireless network infrastructure. Cisco's VPN product family features switches, firewalls, intrusion detection systems and Virtual Private Network concentrators. Progent's professional staff of consultants includes field-proven specialists with Cisco's Certified Internetwork Expert and CCNP certifications who are able to assist your organization to select Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi APs, and other Cisco security technologies that align most closely with your business goals.
Configuration Manager automates software provisioning across multiple sites, centralizes compliance settings management, keeps track of network resources, guards against company data leakage, performs network health reporting, allows secure self service, and delivers a common control mechanism for administering multi-operating system networks running on-premises, cloud, or hybrid deployment models. Progent's Microsoft-certified SCCM consultants and Microsoft Azure cloud specialists can help you with any aspect of planning, installing, using and troubleshooting a SCCM deployment for on-premises, cloud, or hybrid environments.
Progent offers two low-cost service bundles intended to allow small companies to get a professional security assessment from a certified security consultant. With Progent's External Security Inventory Checkup, a security engineer runs a comprehensive test of your IT infrastructure from outside your firewall to uncover potential risks in the security profile you present to the outside world. With Progent's Internal Security Inventory Checkup, an engineer runs a network scan from an authorized machine inside your firewall to assess the risk to inside assaults. Both security inventory packages are set up and executed from a secured remote location.
Progent's certified ISA Server consulting experts have extensive backgrounds developing ISA Server-based security solutions for information systems with multiple sites, remote users, and mission-critical web applications. Progent's Microsoft Firewall consultants can assist your small business in designing and implementing a configuration of ISA 2000 Server or ISA Server 2004 that meets your information security requirements without overly limiting your network accessibility. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.
Progent's wireless site survey services assist you to design, deploy and troubleshoot a Wi-Fi LAN adapted to your environment, providing you a WLAN that delivers the coverage, speed, capacity, security, and roaming capability your business requires.
For mid-size companies looking for network consulting services, Progent offers an array of options including on-site service, on-line assistance, phone-based Help Desk, 24x7 support with remote system monitoring, temporary staffing, site relocation services, application development, and professional consulting. For medium-size companies in California or other regions covered by Progent's field engineers, Progent offers professional in-person support for solving technical problems rapidly and economically.
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
Progent provides support expertise for WatchGuard Firewall security gateways including the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can help you choose, deploy, and manage a WatchGuard Firewall product that aligns with your network security needs and budget. Progent can assist you to manage legacy WatchGuard firewall appliances or migrate smoothly to modern WatchGuard firewall solutions.
Progent's disaster recovery support and business continuity consultants can help you create a disaster recovery strategy to prepare for an IT system disaster. Progent can help you define a comprehensive disaster recovery strategy that incorporates periodic disaster recovery assessments and drills. Progent's Microsoft and Cisco-certified professionals can also help you build an affordable, non-stop network solution that takes into account availability issues involving a broad array of network technologies and processes.
If your company network combines UNIX, Linux or Sun Solaris technology with Windows, Progent can show you how to incorporate your servers into a unified environment that allows all your operating systems to run side by side for easy management, transparent information exchange, high availability, superior performance, and tight security. Progent's UNIX/Linux/Solaris and Windows integration support offerings feature network infrastructure integration and support, support for Windows services for UNIX, online server monitoring and management, remote technical help and repair, on-site technical support, and Help Desk Call Center services.
Progent provides national remote technical support and troubleshooting services for companies who run UNIX, Linux, or Solaris networks or whose IT systems feature a combination of UNIX/Linux and Microsoft products. Remote IT help offers maximum leverage for your information technology budget by protecting client productivity and limiting the hours charged for network repair services. Sophisticated remote access utilities and skilled technicians and consultants allow Progent to solve most IT issues without squandering time and money by traveling to your location. In the vast majority of cases your network problems can be remediated by telephone or via a combination of phone support and remote network analysis. Progent can make available Cisco certified CCIE network engineers and CISM and CISSP certified security specialists to assist with the most difficult system issues.
Progent's Microsoft and Cisco premier network consultants can provide expert support for a broad range of technologies and can provide that expertise remotely anywhere in the U.S. or in person in select cities across the United States and anywhere in California. Progent offers online support for networks based on Microsoft Windows, UNIX, Linux, Solaris, or Apple macOS and OS X, or for systems that incorporate a mix of Windows and UNIX-family platforms. Progent also can provide access to the help of Cisco CCIE infrastructure specialists for complex network issues, as well as the the assistance of CISA and CISSP-qualified security engineers to assist with high-level security design and troubleshooting. Progent has provided remote troubleshooting to companies in all 50 states in the U.S.
Progent's Wi-Fi site survey services make it easy to design, install and debug a Wi-Fi LAN adapted to your facilities, providing you a wireless solution that has the reception, speed, capacity, QoS, security, and hand-off ability your business requires. Wireless site survey services from Progent include remote predictive analysis for designing a Wi-Fi network and onsite site survey services for validating, tuning, and troubleshooting an operational wireless network.
Progent's expertise providing Microsoft .NET support and Microsoft SQL Server help, and Progent's programming experience with Microsoft VBasic, XML, and other developer platforms enable Progent to create custom line-of-business applications and eCommerce solutions that integrate transparently with Dynamics GP Software. Progent's Dynamics GP/Great Plains management reporting services can show you how to create reports that allow you to track your business more effectively, transforming raw data into useful insights into your business.
Progent offers a selection of IT support bundles for small organizations. These IT outsourcing and network monitoring solutions are based on the proactive problem handling capabilities of System Center Operations Manager 2007, a state-of-the-art server and IT support software platform that tracks the reliability, throughput, and safety of your network and isolates incipient problems before they can bring down your network. With Progent's economically priced IT support packages, small organizations can select a basic co-sourcing service program based on Operations Manager 2007 with network monitoring, reporting, Help Desk and remote troubleshooting or a complete 24x7 outsourcing package.
Progent's seasoned solution designers and software developers can help your company to create enhancements to Microsoft GP/Great Plains that support the unique needs of your business while retaining the benefits of seamless Windows integration. Progent can also provide help with a variety of development tools that can be utilized to create integrations with Microsoft Dynamics GP/Great Plains. These tools include Microsoft Dexterity, Modifier, Visual Studio for Microsoft Dynamics GP, Continuum, eConnect, Web Services for Dynamics GP, and Integration Manager.
Progent's Microsoft-Certified SQL Server engineers can provide an array of support services to assist small and midsize companies to plan, install, administer, and troubleshoot MS SQL Server 2008 solutions so that they get the maximum strategic advantage from this state-of-the-art relational database platform. Also, Progent can provide assistance with network infrastructure, enterprise-wide protection, and software development to optimize the strategic value of your computer network.
For enterprises with branches in California or any area covered by Progent's consultants, Progent's Microsoft-Certified IT support professionals and certified Cisco network consultants offer a range of IT support services such as project management, Sarbanes Oxley compliance, site moves, enterprise security, network design, local or remote emergency support, and technical support for co-location hosting environments. A Progent network consultant can help you plan a multi-site network that makes efficient use of colocation facilities and Internet data centers. Progent's Microsoft Premier consultants can help major enterprises design, integrate and maintain major rollouts of the latest versions of Microsoft products such as Enterprise Active Directory, Exchange Server, SharePoint, Microsoft SQL, and Enterprise Windows. Progent's Cisco Certified Internetwork Expert and CCNP consultants can assist you to deploy Cisco products for connection solutions that combine simple, high-performance, integrated, and remote networking.
Progent's Duo services utilize Cisco's Duo technology to protect against compromised passwords by using two-factor authentication (2FA). Duo enables one-tap identity verification on Apple iOS, Android, and other personal devices.
GIAC was founded in 1999 to validate the knowledge of network security experts. GIAC accreditations are acknowledged by companies and government organizations all over the world including and the United States NSA. Progent's GIAC-certified information assurance specialists offer expertise with all of the security disciplines covered within GIAC certification including auditing infrastructure vulnerability, security incident management and response, traffic analysis, web application security and security information and event management (SIEM) solutions.
MS Office Communications Server delivers IM and presence as part of a scalable, world-class package featuring enhanced protection, seamless compatibility with additional Microsoft products, an extendable, standards-based development platform, and compliance with regulatory mandates such as HIPAA, SOX, and Gramm-Leach-Bliley. The product allows cost savings and elevated business efficiencies, increased worker output, and better intellectual property protection. MS Office Communications Server 2007 has been superseded by Lync, which in turn has been replaced by Skype for Business. Progent's certified IM and Presence experts offer online and on-premises configuration support and troubleshooting help for your Office Communications Server environment and can help your organization to assess the costs and benefits of upgrading to Microsoft's Skype for Business. Progent can also assist you to design and execute an efficient migration that will add business value to your information network
Microsoft Lync Server 2010 supports Instant Messaging, Presence, voice/video conferencing, desktop sharing, and both VoIP and traditional PSTN voice communication. Lync Server 2010 can extend the functionality of Microsoft Exchange Server, SharePoint and Office or Microsoft 365 and streamlines management via integration with Windows AD. Lync 2010 can also cut expenses by eliminating VoIP hardware and subscription fees, PBX gear, or legacy video conferencing technology. Progent's Microsoft-certified IM and Presence experts offer online and on-premises support services to help your company to manage and troubleshoot your current Lync Server 2010 deployment or assess the benefits of migrating from Lync to Skype for Business, which is the new release of the product family. Progent can also help you to plan and execute an efficient Skype for Business migration.
For medium-size companies who need IT support, Progent can deliver a variety of alternatives including on-site help, on-line assistance, off-site Help Desk, 24x7 support with remote system monitoring, temporary staffing, site relocation support, software development, and professional consulting. For medium-size businesses in California or other regions serviced by Progent's onsite consultants, Progent provides professional in-person help for solving technical issues quickly and affordably.
Progent's wireless engineers can help small companies design, select, test, deploy and maintain secure building-to-building wireless bridges that integrate seamlessly into your existing network while offering a level of security that matches or excels wired connections. Progent offers expertise in wireless network technology from Cisco Aironet and Meraki, Proxim, and additional small business wireless providers and can show you how to select and deploy the wireless link technology that fit best with your company requirements.
Progent's ProSight Virtual hosting services provide small and midsize businesses a range of advantages including reduced capital expenditures, savings on operational costs, better executive focus, world-class security, enhanced availability, and business continuity.
When conducting IT projects for corporate customers, Progent follows a structured approach based on specified milestones in order to meet budgetary, scheduling and technical goals while reducing business disruption. Progent's Enterprise Services Project Methodology utilizes accepted project management procedures based on the leading practices defined by the Microsoft MSF methodology which specifies requirements definition, architecture recommendations, test models, design adjustments, and professional deployment. All phases are recorded to provide a comprehensive summary of IT services performed and to assist in downstream network maintenance.
Progent's Windows Server 2016 disaster recovery/business continuity experts can help you to design a DR solution based on Microsoft's cloud-tested Failover Clustering technologies including Cluster OS Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for zero-data-loss recovery, Storage Spaces Direct for high-performance storage clusters using industry-standard equipment, Virtual Machine Load Balancing for enhancing the performance and fault-tolerance of Failover Clusters while reducing capital investment and operational expenses, and Cloud Witness for fast, economical creation of a stretch cluster quorum arbitration point.
If you want to update your corporate web site, create internal websites for applications such as human resources or employee training, establish a powerful web presence for a new business, or generate line-of-business, data-driven custom web applications, Progent can provide talented and proven web developers. Progent's consultants can also show you how to design and maintain a safe, robust server and communications network, including remote and wireless connectivity, to run your web tools.
Progent's Duo services incorporate Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication (2FA). Duo supports single-tap identity verification with Apple iOS, Android, and other personal devices.
Progent's certified Windows Server 2022 experts can assist your organization to plan and carry out an efficient migration to Windows Server 2022 using an on-premises system architecture or a hybrid model that combines cloud-based Windows Server Online with an on-site installation of Windows Server 2022.
Progent's Linux consulting experts provide small and mid-size businesses and software developers support for managing and maintaining Linux computers that coexist with Microsoft-powered technology. Progent can give your business access to Linux consultants, support professionals premier by Microsoft and Cisco, and security experts with CISA certification. This wide range of experience provides you with an easy single source to show you how to create and maintain a protected and robust cross-platform network and communications solution that allows Linux and Microsoft interoperability by combining Microsoft Windows with leading Linux platforms such as RedHat Linux, SUSE Linux, CentOS, Ubuntu, PCLinuxOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware.
For enterprise project management support, Progent offers access to veteran information technology professionals with years of experience in IT management, program development, and process design for organizations ranging from Big 4 firms to dot-com startups to government agencies. These high-level IT managers can provide project management expertise to help enterprise customers adhere to leading practices to make sure major projects are completed on schedule and on budget.
Progent's Microsoft-certified professionals have 20 years of background planning, installing, and supporting messaging systems for companies in the and across the United States. Progent provides economical Microsoft Exchange Servers consulting services to make sure that your email system features compliance, service continuity, easy connectivity for off-site and wireless users, efficient administrative utilities, and seamless integration with telephony. Progent provides expertise and support services for Exchange 2016 Server, Microsoft Exchange 2013, Microsoft Exchange 2010 Server, Exchange 2007 Server, Microsoft Exchange 2003, and Exchange 2K. Progent can also assist small or mid-size businesses to migrate to Exchange 2016 Server or MS Exchange 2013.
By using virtual server technology, businesses can run multiple virtual servers on a single actual server. Virtual server technology enables companies to gain all the benefits of server segmentation, but without the expense associated with buying extra server equipment. Virtualization is also the critical technology for building private clouds, which provide important advantages such as lowering the costs of hardware, datacenter facilities, and administration while enhancing information protection, network reliability, and recoverability. Other useful server management options include server monitoring software, Windows Server Update Services, and remote server management cards. Progent's certified server management specialists can assist you in all areas of server consolidation and management to enable your business to cut expenses and save time.
Progent's Jabber consultants offer remote or onsite expertise to assist businesses of all sizes to design, implement, maintain, update or troubleshoot Cisco Jabber environments and Cisco Unified Communications Manager infrastructure. Progent offers in-depth support for all the products, technologies and services that make up building a cohesive Jabber collaboration solution such as Cisco network appliances and management software, Microsoft 365 apps, Windows and Mac desktops, Apple iOS and Google Android smartphones and tablets, SIP interfaces, Wi-Fi networks, security and compliance, cloud integration, telepresence systems, PBX systems, business continuity, and other pieces of a modern collaboration solution.
Progent's Technical Response Center (TRC) provides national extended hours remote support for computer systems powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified support professionals provide after-hours phone help and remote secure network access to isolate and repair technical problems rapidly and affordably. The scope of IT experience available from Progent's team of country-wide support professionals allows Progent to escalate even the most difficult problems to qualified experts as required. For urgent problems, the TRC tries to respond to your request for service in less than one hour.
Progent's Check Point firewall consultants can help you plan, configure, and manage firewall environments built around Check Point Next Generation firewall appliances and Check Point's cloud-based security services. Progent's consultants can also assist you support legacy Check Point firewall models or migrate smoothly to Check Point's next-generation security gateways.
Progent offers a broad range of affordable support services to help your company to deploy, configure, repair, and manage workstations and notebooks powered by Windows, macOS and OS X, or popular editions of Linux. Progent can offer on-premises or online technical support for individual machines or laptops or help your business to design and implement a company-wide rollout of new or updated operating system platforms and business applications. Progent can also provide consultants and technical workers to assist you to prepare for and implement an office relocation or consolidation designed to produce minimal disruption of your business.
Progent offers national remote technical support and troubleshooting services for companies that run networks powered by variants of the Linux OS or whose information systems include a combination of Linux platforms/Linux and Microsoft Windows products. Online technical support offers maximum return for your IT budget by extending user efficiency and shortening the hours charged for network analysis and repair. Advanced remote support technology and experienced service specialists and consultants allow Progent to solve the majority of network problems without squandering time and money by traveling to your location. In the vast majority of cases your network issues can be dealt with by telephone or through a mix of telephone help and remote access. Progent can put you in touch with Cisco CCIE infrastructure engineers and CISSP certified security professionals to help you with the toughest system problems.
Progent's Juniper-certified NetScreen engineer can assist you to configure and optimize NetScreen 5000 series routers, upgrade from previous NetScreen devices to more current Juniper products, and troubleshoot infrastructure issues in Juniper-only or mixed-vendor environments.
Altaro VM Backup provides small businesses a dependable and affordable platform for backing up and recovering Hyper-V and VMware-powered VMs. Altaro VM Backup can be deployed in local, offsite, distributed, and cloud environments and also enables low-cost cloud backup to Microsoft Azure Block Blob storage. Top capabilities include industry-leading Augmented Inline Deduplication to cut backup storage needs, Continuous Data Protection (CDP) with backup spacing as little as five minutes for minimizing your exposure to data loss, advanced encryption, item-level recovery capability for individual files and emails, support for Windows Cluster Shared Volumes (CSV) and for VMware vCenter for handling larger deployments, and support for Microsoft Volume Shadow Copy Service to back up live virtual machines without downtime. Progent is a certified Altaro partner and can provide a wide array of services to help you to plan, install, optimize and troubleshoot a backup and disaster recovery system based on Altaro VM Backup software.
Lync Server 2013, renamed Skype for Business, allows businesses of all sizes to create a manageable and secure communications environment that permits the modern Bring-Your-Own-Device computing style with IM, real-time presence, web meetings with application sharing and whiteboard, as well as IP-based and PSTN calling across a broad range of stationary PCs and mobile devices. Progent's certified Lync Server 2013 consultants and network architects can help your company to evaluate the business benefits of Lync Server 2013, design an in-house, cloud-resident (via Microsoft Lync Online) or hybrid model appropriate for your present and long-term plans, implement Lync 2013 so as to speed up your ROI, and provide custom online and onsite training to your IT team and users. Progent offers in-depth expertise in critical components of a Lync Server 2013 solution including Windows Server, SQL Server and Exchange Server, and Progent can help your organization to integrate Lync Server 2013 with key Microsoft 365 applications such as Outlook clients and PowerPoint.
Progent's Microsoft-certified Windows Server 2019 consultants can assist your company to plan and carry out a cost-effective migration to Windows Server 2019 using existing system architecture or a cloud-hosted or hybrid model. Windows Server 2019 offers major enhancements in scale, performance, ease of management, Hyper-V virtualization, cybersecurity, hybrid local/cloud integration, availability, and container support.
Progent's Windows Server 2016 disaster recovery experts can help your organization to design a disaster recovery system built around Microsoft's cloud-tested Failover Clustering technologies including Cluster OS Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for crash-consistent Recovery Point Objective (RPO), Storage Spaces Direct for enterprise-class storage clusters using industry-standard equipment, Virtual Machine Load Balancing for improving the performance and resilience of Failover Clusters while reducing TCO and management overhead, and Cloud Witness for easy, economical creation of a failover cluster quorum witness.