Consulting and Technical Support for BlackBerry Technology
RIM BlackBerry SupportBlackBerry mobile PDAs were at one time among the most successful products for achieving mobile connectivity to email, calendars, web applications, and other vital business information. Progent offers Brasília, Federal District businesses the services of BlackBerry-certified experts who can assist organizations to maintain existing BlackBerry deployments or migrate smoothly to a more popular mobile solution.

As the complexity of small company IT technology has increased, and as the demand for enterprise-class security, dependability, and recoverability has become the standard for organizations regardless of size, successful integration and maintenance of BlackBerry technology has become more difficult. To deal with issues such as data protection, business continuity, and synchronization of BlackBerry PDAs with a variety of messaging systems and corporate databases, small organizations frequently resort to outside consulting firms who specialize in BlackBerry integration and maintenance.

Progent can provide the services of BlackBerry-premier engineers who can assist small organizations to design, manage, and repair BlackBerry environments affordably and efficiently, doing away with the necessity for an internal BlackBerry solutions specialist and reducing the expense and stress of supporting mobile workers. Progent's BlackBerry technology specialists have extensive experience working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISA and GIAC-certified security specialists. This range of knowledge, coupled with Progent's proven remote support capabilities, gives small businesses a budget-friendly solution for incorporating BlackBerry technology seamlessly into their information system.

Progent's experts can assist you with SQL Server 2016 integration support, Microsoft SQL 2014 configuration and Microsoft Exchange Server setup so that your database and email infrastructure work optimally with BlackBerry Enterprise Server. Progent can also show you how to upgrade from older editions of BlackBerry and Microsoft software, configure streamlined management utilities so you can track and control BlackBerry devices across your company, recommend security policies that make sense for your business, customize mobile software, and make sure that your network infrastructure is appropriately designed to handle your BlackBerry users. In addition, Progent's disaster recovery consultants can help make sure that your BlackBerry information is incorporated in your regular backup processes in order that it can be recovered quickly and thoroughly.

Brasilia Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Brasilia metro area.

Onsite IT Consulting
Progent locations in Brasilia Metro

City Address Phone Link
Brasília SCRS, 502, Asa Sul
Brasília, DF 70330-530
+55 (61) 3142 0148 Brasília Network Support Services

Integration Help for BlackBerry BES Server
Research in Motion's high-end solution for administering large groups of BlackBerry wireless handsets is the BlackBerry Enterprise Server. This powerful software enables Exchange Server, Domino, or Groupwise clients to send and receive emails that stay encrypted in transit to ensure maximum data protection. BlackBerry Enterprise Server also simplifies a wide variety of critical management jobs that span from smartphone setup and upgrades to mobile security and fault tolerance.

RIM BlackBerry BES Server Integration Assistance

Progent's BlackBerry-certified consultants can show you how to utilize RIM BlackBerry BES Server to perform basic jobs like:

  • Deploy and manage applications
  • Plan smartphone, application, and IT policy updates
  • Update BlackBerry smartphone software wirelessly
  • Manage user and group settings with BES Server's vast selection of IT policies

Progent's BlackBerry-certified engineers can also help you to use BlackBerry Enterprise Server to implement important tasks not supported by the less advanced BlackBerry BES Server Express. These tasks include:

  • Install and support BlackBerry's high-availability architecture based on virtual servers
  • Deploy BlackBerry devices wirelessly
  • Set specialized administration roles
  • Automatically track and analyze the integrity of your BlackBerry system

Some Ways That Progent Can Help You to Manage and Troubleshoot Your BlackBerry Solution
Progent can provide a seasoned BlackBerry support who has earned certifications from Research in Motion in all key aspects of BlackBerry technology. Progent's BlackBerry support skills span areas from troubleshooting synchronization problems to designing mobile productivity solutions based on BlackBerry Enterprise Server (BES). These BlackBerry certifications and their associated practice areas include:

BlackBerry Certified Support Specialist
RIM BlackBerry HelpProgent's BlackBerry Certified Support Specialist can assist you to carry out basic support functions such as setting up BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, establishing account configurations, launching messaging filters, changing user accounts, upgrading BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to run with your corporate messaging solution. Progent's certified experts can also help you to resolve a wide array of problems concerning synchronization, device recognition, email consistency, web access, wireless connectivity, IM, desktop software configuration, and BlackBerry Desktop Redirector.

As a leader in delivering countrywide remote help for small company networks, Progent offers fast and affordable access to a BlackBerry Certified Support Specialist. Progent's online support skills keeps your wireless support costs low and, by dealing with problems quickly, maximizes the output of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry EngineersProgent's BlackBerry Certified Server Support Specialist has the knowledge needed to install and support the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified specialist can assist you to utilize tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform critical tasks including resolving enterprise activation problems, registering and deleting BlackBerry device users, setting activation passwords, configuring over-the-air program installation and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and restore mechanisms.

Progent's BlackBerry-certified engineers can also assist you to operate management tools such as the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow problems, and utilizing wireless LANs for enterprise activation. In addition, Progent can help you understand the function of operational policies in the BlackBerry BES system and assist you to select and install appropriate security options.

Progent's Microsoft-certified Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your current Microsoft Exchange Server infrastructure for operating in conjunction with BlackBerry Enterprise Server or move your BlackBerry solution to the most recent edition of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for deploying, managing, tracking, and maintaining one or multiple BlackBerry BES Servers in an email environment based on Microsoft Exchange. Progent's BlackBerry consultant has expertise in key technologies associated with BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and network policies. Progent can show you how to add and remove BlackBerry device users on Microsoft Exchange Server and Active Directory, configure, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry smartphones and user accounts, back up and maintain storage groups, configure permissions, install the Mobile Data System (MDS) and IM, install access control lists, manage Exchange Server data flow, generate, update, and assign WLAN and VPN configurations, implement SNMP traps, and produce management reports based on SNMP data.

Progent's BlackBerry consultant can help you with your BlackBerry technology in a number of settings such as Windows 2K, 2003 or 2008 platforms, Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Contact Progent for Help from a BlackBerry-Certified Consultant
If you wish to contact Progent about consulting support for BlackBerry wireless technology, phone 1-800-993-9400 or go to Contact Progent.

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    Progent's Microsoft-certified consultants have more than 10 years of experience planning, implementing, optimizing and troubleshooting SCOM solutions and can provide organizations of any size advanced online or onsite consulting services for System Center 2012 Operations Manager. Progent can assist your company to plan a topology for System Center 2012 Operations Manager servers that delivers the responsiveness and resilience required to monitor your IT resources effectively, whether your infrastructure are onsite, in the cloud, or a hybrid solution. Progent's SCOM consultants can also assist you to import and set up SCOM 2012 management packs based on leading practices for monitoring network fabric as well as Microsoft and 3rd-party apps and services. In addition, Progent can provide fast online or on-premises troubleshooting to assist you to fix serious issues detected by SCOM 2012.

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    Progent's experts can provide Mac users a variety of services including desktop support, Apple macOS and OS X consulting, Mac co-existence with Windows environments, Entourage and Exchange Server help, network protection services, and one-on-one training. Progent can assist businesses to upgrade to macOS from OS X or earlier versions of Mac OS X and Progent can offer help with macOS and Mac OS X application software. Progent's specialists in Apple technology can also assist you with Apple iPhone integration and iPad management, or migrating to iCloud services. For business networks built solely on Mac OS X or for networks incorporating a combination of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to deal with the complexity of planning, configuring and maintaining a network environment that is available, secure, efficient and aligned with your organization's objectives.

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    Progent's Cisco Meraki Wi-Fi AP experts offer online and on-premises support to assist organizations of all sizes to design, deploy, maintain, expand or debug Wi-Fi systems that utilize Cisco Meraki APs. Progent can assist your business to configure and support Cisco's Meraki-based Wi-Fi infrastructure for sites that range from a teleworker's home or a branch office to a large campus or a multi-site enterprise. Progent can also help you to integrate other Cisco technology including Catalyst and Nexus switches, ASR routers and firewalls to create a seamless network infrastructure that provides identical access, responsiveness, security, manageability and uptime for wired and wireless clients irrespective of their mobility or device.

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    Progent can help you to plan a migration to Teams from Skype for Business and configure, manage, and troubleshoot a cloud or hybrid deployment of Microsoft Teams. Progent can help you to integrate Teams with Microsoft Office and Microsoft 365 apps, Exchange, SharePoint Online, and your phone system.

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    If you are an information technology engineer with technical support expertise, joining Progent and assisting Progent's customers will expand your abilities via interaction with Progent's team of mutually supportive, world-class consultants. Progent's focus on providing network expertise and technical support to small businesses will offer you the opportunity to consult in depth with decision makers and contribute tangibly to the growth of dynamic companies. In addition, Progent's virtual office network provides state-of-the-art technology for off-site support and wireless access to help you to deliver speedy solutions when you take on mission-critical problems.

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    Progent's Ekahau-certified Wi-Fi site design consultants can assist you to plan, deploy, enhance, manage and debug a Wi-Fi solution customized for your environment. Progent can provide remote or on-premises support for Ekahau Pro for predictive Wi-Fi planning, Ekahau Sidekick for on-premises RF signal analysis, Ekahau Analyzer for resolving RF signal issues, and Ekahau Insights for managing the performance of multiple Wi-Fi networks.

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  • Les Kent has a 35-year track record of effective network integration, business administration, sales, and operations. He has demonstrated a knack for creating elegant information technology solutions while working as a network designer, application developer, project manager, implementation consultant, and troubleshooter for small businesses, start-ups, and global corporations.

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    Progent's Cisco CCIE-certified IP phone and video IP phone consultants can assist you to integrate, manage, and debug Cisco IP phones, video IP phones and wireless IP phones. Progent can provide support for all models of Cisco's IP phones from legacy Voice over IP devices to the latest HD media phones. Progent's IP telephony experts can also assist your organization to integrate your VoIP phones and video IP phones with Unified CM, originally branded CallManager, or with Cisco Unified Communications Manager Express (CME) to create a state-of-the-art IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also assist you to install Cisco Unified Communications Manager applications that include Cisco Unified CM IM and Presence Jabber, Cisco Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for building a highly automated customer contact solution. Progent's consultants can deliver support with all aspects of Cisco IP Phone integration including designing dial plans, setting up SIP gateways, deploying Cisco ISR routers with CUBE VoIP networking capability, and creating UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) systems for survivability.

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    Progent's Cisco-certified IP phone and video IP phone consultants can help your business to configure, maintain, and debug Cisco VoIP phones, video IP phones and wireless IP phones. Progent can provide support for all models of Cisco's IP phones from legacy VoIP devices to the newest HD media phones. Progent's IP telephony experts can also assist you to integrate your VoIP phones and video IP phones with Unified CM, formerly branded CallManager, or with Cisco Unified CM Express (CME) to build a modern IP-PBX environment for unified messaging and company-wide collaboration. Progent can also help you to install Cisco Unified CM applications like Cisco Unified Communications Manager IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for building a highly automated customer contact solution. Progent can deliver expertise with any facet of Cisco VoIP Phone integration including designing dial plans, configuring SIP trunking, installing ISR routers with CUBE VoIP networking support, and creating Cisco UCS server failover and Cisco Survivable Remote Site Telephony (SRST) systems for survivability.

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    Progent's Microsoft-certified consultants can provide remote or in-person expertise to assist companies of all sizes to plan, deploy, administer, and repair a backup/recovery system built around System Center 2012 Data Protection Manager. Progent can help you to upgrade from earlier releases of Data Protection Manager or from another backup/recovery system, and Progent can optimize your SCDPM 2012 deployment for onsite, cloud-based, or hybrid datacenters. Progent offers as-needed support for fixing especially challenging issues, or comprehensive project management support. Progent's consultants can also help your business to design Data Protection Manager into an enterprise-class disaster recovery strategy.

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    For businesses that have a combination of Apple Mac and Microsoft Windows desktops, there are two popular alternatives for running Windows-dependent software on a Mac: an external connection to an actual Windows PC or local emulation of a Microsoft Windows environment on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection for Apple Mac enables you to attach a Mac to a remote Microsoft Windows-based computer to run Windows software and access network resources. Virtual PC for Apple Mac emulates Windows on an Apple Mac system so you are able to use Windows software directly. Progent's Mac technology support experts can assist you to maintain these solutions for using Windows applications on your Macs and can in addition help you to assess and configure other solutions for Windows PC simulation.

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    Progent's ProSight Email Guard uses the services and infrastructure of top data security companies to deliver web-based management and world-class protection for all your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter.

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    Microsoft allows you to create transparent hybrid networks that combine Microsoft 365 Exchange Online and on-premises Exchange systems. This allows you to have some mailboxes located on your corporate datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's certified Exchange consulting team can help you with any facet of planning, implementing and debugging your hybrid Exchange network. Progent's Exchange consultants can provide as-needed expertise to help you through stubborn technical issues and also offer extensive project management outsourcing or co-sourcing to make sure your hybrid Exchange initiative is completed on time and on budget.

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