In addition to providing fast contact with high-level network professionals and subject matter experts (SBEs) to help Brasília, Federal District companies to resolve discrete IT problems or strategic projects, Progent can provide temporary supplemental staffing to deal with more broadly defined assistance such as PC support, network administration, and Help Desk call center response. Temporary staffing makes it possible for businesses to respond to anticipated or surprise increases in demand for network personnel, which may result from situations such as mergers and acquisitions, data center relocation, technology upgrades, business process changes like work-from-home, disaster recovery, seasonal variations, or regulatory mandates. Temporary staffing can also fill gaps left by the absence of full-time staff members due to vacations, health issues, resignation, etc.
Benefits of Progent's Short-Term Staffing Services
Progent's temporary staffing services give organizations the flexibility to respond to surges in requirements for IT personnel without dealing with the costs and delays that come with identifying and hiring professional IT help and without the burden of adding to your permanent staff size.
Important features of Progent's temporary staffing services include:
Progent's Shared Help Desk Call Center Program
- Rapid access to proven network professionals
- Easy initiation, cessation, and resumption of services
- Seamless augmentation of your in-house network support staff
- Comprehensive reporting of services performed
- Optional escalation from Tier 1 up to Tier 3 services so even the most challenging problems get resolved promptly
- Close relationship with a world-class, full-spectrum source for IT support
Progent's shared Help Desk Call Center service is a specialized flexible staff expansion option that enables IT organizations to divide the work of Help Desk support seamlessly between their full-time IT personnel and Progent's nationwide pool of IT support specialists. Acting as a seamless extension of your in-house Help Desk, Progent's shared Help Desk program is a collaborative support solution powered by the leading shared professional services tool for managing, service requests, ticketing, assigning responsibility, monitoring responses, and generating documentation.
Why Choose Progent?
Progent has two decades of experience providing online and onsite network expertise for businesses of all sizes throughout the United States. Progent’s engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants have earned top certifications including ISSAP, CISA, and GIAC. Find out more details about Progent's technology certifications.
Progent's Practice Areas for Brasília, Federal District Organizations
Progent's veteran team of certified engineers can deliver Brasília, Federal District companies a broad array of remote consulting and troubleshooting expertise. Practice areas offered under Progent's consulting program for IT service firms include:
Contact Progent for Temporary Staff Augmentation for Brasília, Federal District Organizations
To find out more details about Progent's temporary staffing services for Brasília, Federal District businesses, call 800-993-9400 or visit Contact Progent.