Besides offering fast access to guidance from high-level IT professionals and subject matter experts (SMEs) to help Brasília, Federal District organizations to resolve specific technical issues or longer-term initiatives, Progent offers temporary supplemental staffing to deal with more broadly defined services like desktop help, IT management, and Help Desk call center response. Short-term staffing makes it possible for businesses to respond to planned or surprise surges in demand for network services, which may result from scenarios such as mergers and acquisitions, site moves, platform migration, business process changes like work-from-home, disaster response, seasonal variations, or new regulations. Temporary IT staff augmentation can also fill voids caused by the loss of full-time IT personnel because of scheduled vacations, illness, termination, etc.

Benefits of Progent's Short-Term Staffing Program
Progent's short-term staffing services offer businesses the versatility to react to increases in requirements for IT services without being saddled with the costs and delays associated with identifying and recruiting appropriate IT help and without the risk of increasing your in-house staff size.

Important aspects of Progent's temporary staff augmentation services include:

  • Rapid access to reliable network professionals
  • Easy engagement, cessation, and re-engagement of services
  • Transparent extension of your in-house IT staff
  • Full reporting of services performed
  • Optional escalation from Tier 1 up to Tier 3 support so even the most challenging issues get resolved fast
  • Strong working relationship with a world-class, full-service resource for IT support
Progent's Co-managed Help Desk Service
Progent's shared Help Desk service is a specialized flexible staff expansion alternative that enables IT groups to share the responsibilities of Call Center support seamlessly between their full-time IT personnel and Progent's nationwide pool of IT support specialists. Acting as a seamless extension of your in-house Call Center, Progent's shared Call Center program is a joint service solution powered by the leading group professional services (PSA) tool for streamlining, service calls, generating tickets, assigning responsibility, tracking responses, and producing documentation.

Why Choose Progent?
Progent has 20 years of experience providing remote and on-premises IT expertise for organizations across the U.S. Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance experts hold advanced certifications including ISSAP, CISA, and GIAC. Find out more about Progent's certifications.

Progent's Areas of Expertise for Brasília, Federal District Businesses
Progent's nationwide team of certified consultants and technical experts can provide Brasília, Federal District companies a wide array of remote consulting and debugging expertise. Areas of expertise offered under Progent's consulting program for IT service organizations include:

Contact Progent for Temporary Staff Augmentation for Brasília, Federal District Businesses
To find out more details about Progent's short-term staffing services for Brasília, Federal District organizations, call 800-993-9400 or visit Contact Progent.