Fast Remote Support for Brasília Federal District Computer Systems
For companies located in Brasília Federal District, Progent offers remote help for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to companies in all 50 states in the United States. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE network specialists to handle challenging infrastructure problems, plus the assistance of CISA and CISSP-accredited security experts to handle advanced security architecture and diagnostic jobs.
Progent's online support experts provide exceptional value due to the fact that they possess the practical experience and have access to the advanced technology required to resolve the majority of network problems quickly. This reduces immediate expenses since service calls accumulate fewer billable minutes. Online support also avoids the expense of dispatching a consultant to your office. Your company saves additionally with indirect expenses by reducing or eliminating system downtime and associated costs due to business disruption, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's advanced online consulting experience is especially valuable for businesses that depend on public clouds for vital infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be an option.
Progent's billing model for remote help is designed to leverage your IT service investment. Progent charges per minute for phone consulting, so you pay only for the services that you actually get. Unlike typical remote support companies, Progent requires no service activation surcharge or minimum payments. Progent's one-minute billing unit and clean policy for pricing do away with situations where fast repairs manage to end up as major tabs. Progent's penchant for handling problems efficiently means your business spends less money.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a set of customized technologies and field-proven processes that ensure the highest level of efficiency for remote technical support and repair for information systems of all sizes. Progent provides protected VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the consultants of Progent's remote service group to connect to your company's system without breaching system security.
Progent's proven service database application includes extensive records of the support that Progent's clients have received. Progent's team service personnel have the benefit of the records of support provided to every Progent customer by any Progent engineer. This archive of issues and repairs is structured as a quickly retrievable proprietary knowledge base that permits Progent's online technical engineers to share their experiences with the whole team to make sure that the efficiency of Progent's technical support improves over time. Progent's advanced accreditations and close associations with major industry leaders such as Cisco and Microsoft make available additional extensive support databases and permit quick response from manufacturers' in-house support staff so Progent's online consulting experts are able to find the most efficient solutions in the least time.
Online support services provided by Progent to clients in Brasília Federal District include:
Authorized MS Windows Expertise
Progent's Microsoft-expert remote support professionals can deliver computer problem solving and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can assist you with a wide range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 Server deployment,
MS Exchange 2016 Server migration, Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration and hybrid deployment consulting services, Microsoft Teams configuration help, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server management, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a broad array of affordable PC desktop support services to help you business to install, integrate, repair, and manage workstations and notebooks based on Windows. Progent's desktop consulting services include providing Windows 10 upgrade help as well as Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to streamline the administration of your PCs and cloud-connected mobile devices.
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network infrastructure consultants, and validates a person's network technology skills at the expert level. CCIEs know how to resolve the most complex challenges associated with network planning, integration, administration, protection, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal support staff in analyzing anomalies with Cisco IOS Software network management tools and coming up with workarounds or identifying software patches. CCIEs provide exceptional cost-effectiveness because their broad experience enables them to find solutions for problems rapidly. In typical cases, less seasoned engineers can struggle for many hours or even days with identical problems that a Cisco CCIE can fix in minutes. Progent's Cisco-qualified CCIE engineers can communicate with your environment by means of state-of-the-art remote support technology in order to perform fast, safe, and affordable diagnosis and repair.
Brasilia Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Brasilia metro area.
Progent locations in Brasilia Metro
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's top-selling family of connectivity appliances. Cisco infrastructure support offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers consulting, Cisco Catalyst switch consulting services, Cisco Nexus switch support, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and wireless VoIP phones integration, Cisco Meraki wireless access point planning and set up, Cisco Aironet APs consulting services, Cisco WiFi controllers support Services, Cisco VPN and Security engineering support, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration consulting. Progent also offers remote and on-premises wireless site surveys to help you to optimize your Wi-Fi infrastructure.
CISM and CISSP Certified System Security Consultants
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts offer a range of system protection services to improve the safety of your Microsoft Windows, Apple macOS and OS X, or Linux network against internal or external threats or help your company to clean up quickly after a damaging penetration. Security services offered by Progent include: in depth information security and compliance evaluation using utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Netcat; quick recuperation from virus and worm assaults; installing firewalls; building secure mechanisms for remote and mobile communication; securing your email infrastructure from spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced online consulting services to help organizations of any size connect their information networks with popular public clouds including Azure and Amazon Web Services. Progent can assist you to design and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid network models that combine on-premises IT assets along with public cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration consulting. Progent has over 20 years of background delivering advanced consulting support remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a consistent workflow for restoring services quickly following a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, upgrades and patches and can produce reports to confirm complete service restoration, validate SLAs and prove compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, configure, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director, vRealize Automation, vRO and vCloud used for managing private and hybrid cloud solutions that deliver high uptime, data security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to build a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high degree of automation regardless of the physical components making up the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer online support services to address a broad range of computer technologies including network infrastructure, email systems, network and operational security, plus UNIX and Windows integration. For server hardware consolidation and simplified administration in environments that include Linux with Microsoft Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also assist with migration from legacy systems to Windows or Linux-based solutions. Progent's team-oriented methodology for resolving technical problems promotes quick escalation, when required, to consultants with appropriate experience to tackle complex situations. This accelerates repair of urgent problems, minimizes lost productivity, and lowers service costs.
Important Linux versions for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of low-cost, fixed-price services designed to enable small and medium-size organizations to benefit from the same best-of-breed technology deployed by some of the industry's leading enterprises. Progent's ProSight series of IT management outsourcing services addresses all key aspects of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to automate the complete malware attack progression including blocking, identification, containment, cleanup, and forensics. Top features include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate action. Progent can also help your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of vital files, applications and VMs that have become unavailable or damaged as a result of hardware failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver world-class support to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security vendors to deliver centralized control and comprehensive protection for your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper level of inspection for incoming email. For outbound email, the local gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, enhance and debug their connectivity hardware like switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept current, copies and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding devices that require important software patches, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT management staff and your Progent engineering consultant so all looming issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you’re making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an unbiased evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security regulations, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent information assurance expert. The interview is designed to evaluate your company's preparedness either to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to create an efficient security and backup/recovery environment that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent can provide the skills of world-class online consulting professionals for special information technology programs. Billing charges for longer-term development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's experience with these important fields of computer technology allows customers to execute major projects within budget and on time. Progent's special remote engineering services include:
How Your Brasília Business Can Contact Progent's Remote Support Experts
Help Desk Call Center Support
Progent's Call Center support programs for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, shared Help Desk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.
Progent's Help Desk consulting support can aid you in establishing an efficient new Call Center or improving your current one, identifying or modifying Help Desk application software to meet the particular needs of your corporation, or adding occasional online personnel to reinforce your in-house Help Desk Call Center group to handle demanding situations like software transitions, major updates, or installing brand new business software.
Progent's Help Desk Call Center staff of experienced information technology consultants gives your computer users in Brasília Federal District immediate access to an effective network service resource with years of background delivering phone help and remote diagnostics for networks powered by Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk Call Center the reputation as a major enabler of business productivity, and Progent's aim is to resolve instead of just document network problems.
- Business Applications Support: Training, Customization, and Integration
Progent's Applications Consulting Team offers online advanced engineering expertise and education in specific application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and training for familiar Microsoft applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information about Progent's consulting, customization, and education services, see Progent's Applications Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; cohesive management of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and expanded cloud support including closer integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Brasília Federal District remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can configure SCOM to suit your business so that your IT maintenance is proactive rather than reactive. By uncovering possible problems before they grow into full-scale emergencies, automated monitoring can avoid stressful and expensive service crises. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or systems that incorporate a variety of operating systems.
To get in touch with Progent about urgent online help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or refer to Contact Progent.
For organizations and new businesses in Brasília Federal District, Progent's online computer support specialists can deliver expert and affordable IT help the instant your organization requires it. Long experience offering remote tech support has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to fine tune online connectivity tools to solve network problems rapidly while avoiding the expense and lost productivity that comes with on-site support visits.
Even if your Brasília company deals with a local independent consultant or employs an in-house organization that know how to deal with typical network problems, Progent’s Microsoft certified engineers can provide a convenient and seamless virtual expansion of your local resources in cases when your regular service personnel either lack the time or the expertise to fix unexpected system crises or particularly complicated integration projects.
Benefits of Progent's Network Help for Businesses in Brasília Federal District
Progent's remote IT consulting services allow your Brasília business to enjoy the advantages of immediate, expert IT support without the cost of managing an in-house IT organization. Your information system will derive added business value by becoming more available, efficient, and secure. Advantages to your company include:
- Convenient remote extension of your local support resources
With most offices in Brasília Federal District, local computer support resources, whether made up of freelance consultants or a full-time IT staff, can solve the majority of technical issues. On the other hand, IT crises may occur when local resources are overstretched or absent, and some trouble may stem from IT products that is beyond the scope of your local support people. In these cases, Progent's on-call support professionals offer an easy, fast, and budget-friendly solution to supplement your local help and to transfer useful knowledge to increase your ability to deal with future issues in-house.
- Reduced Reliance on Freelance Service Providers
For network maintenance, smaller companies commonly depend on independent freelance consultants. Although independent service people have less internal costs than larger support companies and can often charge lower rates, they are sometimes stretched too thin, making it hard to respond rapidly to crisis situations. If an independent service provider is occupied with another client, ill, on vacation, or in training, the lack of reserve personnel may require your business to wait for assistance during an IT crisis. As your business expands, network unavailability and problems with vital applications are more expensive. The budget you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent offers a ready source of backup support experts to insure your network is always available.
- Create a Solid Foundation for Smooth Growth
Companies typically begin with an information architecture implemented on a modest budget. Without a strong framework, band-aid fixes often get piled onto a shaky foundation. As a network grows, stability and scalability issues can impede the success of the business. Such poorly designed systems require proper analysis, intelligent long-term planning, and extensive technical knowledge to evolve to a system infrastructure able to offer the solid foundation to meet critical business requirements and simplify downstream growth.
- Interact with Problem Solvers Rather Than Technology Vendors
Smaller organizations require advice and technical training to navigate through an ever more complicated maze of technology options available for promoting business growth and enhancing productivity. Businesses do not need a network consultant who is motivated to resell a certain vendor's technology. IT support and product selling can lead to a scenario where the proposed
solution is built around a predetermined product instead of the genuine requirements of a business. Progent avoids these conflicts of interest by selling just services rather than products. This allows Progent to match IT expertise with the best needs of customers.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of IT experience, refined remote support tools, and familiarity with enterprise networking enable businesses to escape the limitations associated with exclusive dependence on smaller service organizations, individual freelance service providers, or over-stretched internal resources.
Progent stands out by offering:
How Does Our Company Start Receiving Remote Technical Help from Progent?
- Proven Methodology
Progent’s team of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world industry background, at the front lines of network support, performing a broad range of IT projects for an extensive array of clients. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting personnel. This ensures that you get not just world-class technical help, but also a consultant with proven approaches for using technical knowledge to resolve actual network problems quickly.
- Value Pricing
Progent's pricing model is to charge for online support and on-site help by the minute. Consequently, you are charged exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or emergency service, and inside California or in areas where Progent provides on-premises service, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent applies no service activation charge and asks no retainer for support services provided during normal business hours. Many service firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large invoices for quick repairs so you won't be tempted to allow simple problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to deal with technical issues that are within their comfort zone, Progent is able to focus on providing hard-to-find skills where Progent faces few competitors. Businesses who work with trusted independent consultants or who maintain internal support staffs benefit when Progent transfers knowledge about critical technology and tested processes to make their networks more robust, secure, and productive.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting firms to provide 24x7 network tracking services powered by Microsoft Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By anticipating possible problems before they cause downtime, system monitoring can save your information network from painful and expensive service disruptions.
To get started with Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.