Fast and Affordable Online Help for Brasília Federal District Information Networks
Immediate Online Help for Brasília SystemsFor companies located in Brasília Federal District, Progent provides online help for networks based on any combination of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have delivered remote troubleshooting to companies in every state in the United States. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified engineers to solve challenging infrastructure problems, as well as the assistance of CISSP-accredited cybersecurity consultants to help with advanced security design and diagnostic issues.

Progent's online support experts offer excellent leverage due to the fact that they have the practical background and have access to the advanced tools needed to solve most information system issues quickly. Efficient support lowers direct costs since solutions use up minimal billable minutes. Online support also eliminates the expense of sending an engineer to your location. Your company benefits even more in incidental expenses by reducing or avoiding network downtime and related losses resulting from business disruption, upset customers and vendors, unproductive workers, and distracted management. Progent's advanced remote consulting expertise is especially valuable in environments that are dependent on public clouds for critical network infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an alternative.

Progent's pricing model for remote support is designed to stretch your network support dollar. Progent charges by the minute for phone assistance, so you pay only for the support that you actually get. Unlike typical online service companies, Progent asks for no initialization charge or minimum payments. Progent's per-minute granularity and clean model for billing avoid situations where fast solutions somehow turn into large bills. Progent's skill at disposing of problems quickly means you saves cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an arsenal of customized technologies and proven methodologies which allow the highest degree of efficiency for online help and repair for computer networks of any size. Progent's remote service group can link to your computer system without violating network security.

Progent's sophisticated service reporting system maintains comprehensive records of all support that Progent's clients have received. Progent's team engineers have access to the details of assistance rendered to every customer by any engineer. This archive of anomalies and solutions is stored as a readily exploitable proprietary knowledge base that permits Progent's remote technical engineers to share their knowledge with the whole team to ensure that the quality of Progent's support services grows over time. Progent's extensive list of certifications and close associations with important vendors such as Cisco and Microsoft make available other extensive technical support knowledge bases and allow priority access to vendors' internal support staff with the result that Progent's remote service specialists can find optimal solutions in the least time.

Remote support offered by Progent to companies in Brasília Federal District include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, fixed-price services designed to allow small and medium-size businesses to benefit from the same best-of-breed IT solutions used by some of the world's top corporations. Progent's ProSight series of outsourced network management services addresses all critical areas of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based analysis tools to defend endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including blocking, detection, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your company's unique requirements and that helps you demonstrate compliance with government and industry information protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore technology vendors to create ProSight Data Protection Services, a portfolio of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and track your backup operations and allow transparent backup and rapid restoration of critical files, applications, system images, plus virtual machines. ProSight DPS helps your business protect against data loss caused by hardware breakdown, natural disasters, fire, cyber attacks like ransomware, human mistakes, malicious employees, or software bugs. Managed services available in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these managed services are best suited for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management provide businesses of any size a flexible and affordable solution for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your dynamic information system. In addition to maximizing the security and functionality of your IT environment, Progent's patch management services free up time for your IT team to concentrate on line-of-business initiatives and activities that deliver the highest business value from your network. Read more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation with iOS, Google Android, and other personal devices. Using 2FA, when you log into a secured application and give your password you are asked to confirm who you are on a device that only you have and that is accessed using a separate network channel. A broad selection of out-of-band devices can be used as this second means of authentication such as a smartphone or wearable, a hardware/software token, a landline phone, etc. You can register multiple verification devices. For details about ProSight Duo identity validation services, see Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of real-time reporting tools designed to integrate with the industry's leading ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as spotty support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security vendors to deliver centralized management and comprehensive security for your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter acts as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage space. Email Guard's onsite gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, optimize and troubleshoot their networking appliances like routers, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding appliances that require important updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system running efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management staff and your assigned Progent consultant so that all potential issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save up to half of time spent searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include easier management, better compliance with data security regulations, more efficient utilization of network assets, quicker problem resolution, more reliable backup and restore, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent information assurance consultant. The interview is designed to assess your company's ability to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your existing cybersecurity posture and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective AV and backup environment that aligns with your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent offers the services of world-class remote consulting professionals for special information technology programs. Progent's rates for ongoing consulting tasks are set based on the level of expertise of the engineers required. Progent's experience with these important areas of computer technology enables customers to complete critical projects economically and on schedule. Progent's project-based remote consulting solutions include:

  • Call Center Support
    Progent's Help Desk support programs for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, co-managed Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all aspects of remote desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount off Progent's normal desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent's Help Desk consulting support can aid you in building an effective new Help Desk Call Center or revamping your existing one, identifying or customizing Call Center application software to meet the unique needs of your business, or providing occasional online personnel to supplement your existing Help Desk Call Center team during unusually busy situations like software migrations, mass updates, or installing brand new business software.

    Progent's Help Desk Call Center team of experienced network experts offers your clients in Brasília Federal District rapid assistance from a reliable technical support group with extensive background providing telephone-based help and online repair service for IT systems based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk recognition as a significant contributor to company productivity, and Progent's aim is to solve and not simply record technical issues.

  • Applications Services: Training, Custom Development, and Integration
    Progent's Applications Experts Group offers online professional consulting support and training in specific business application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver expertise, custom programming, and education for familiar Microsoft business applications such as CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. To read more about Progent's expertise, programming, and training offerings, visit Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts can provide world-class online and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of Microsoft System Center2, expand or optimize an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent offers organizations in Brasília Federal District remote hybrid network monitoring by providing System Center Operations Manager consulting. Progent can customize Operations Manager to accommodate your business so that your IT maintenance is proactive and automated. By exposing potential problems before they cause network outages, system monitoring can head off inconvenient and expensive service failures. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or systems that incorporate a mix of OS platforms.
How Your Brasília Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency online support with Microsoft, macOS and OS X, or Linux networks, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or see Contact Progent. For businesses and startups in Brasília Federal District, Progent's phone-based network support specialists can provide professional and affordable system help the moment your business needs it. Over 20 years of offering remote tech support has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to fine tune online connectivity technology to solve network problems quickly while avoiding the cost and lost productivity that comes with on-premises support calls.

Even if your Brasília business works with a regular freelance support technician or maintains a full time IT staff that know how to handle the majority of computer issues, Progent's Microsoft certified consultants can still offer an easy and transparent virtual extension of your local resources for situations when your usual service personnel either don't have the availability or the knowledge to address sudden network emergencies or especially tough integration projects.

Details of Progent's Online Network Support for Brasília Federal District
Progent's online support, remote troubleshooting, system security expertise, and system management services offer companies in Brasília Federal District unparalleled leverage for your support budget. Whether you require one-time phone help and remote troubleshooting or full-time Help Desk call center services and system management, Progent's experts can deliver your organization enterprise-level IT support while permitting you to avoid the expense and hassle of running a full-service internal IT organization. Key features of Progent's online help services include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of technical background, refined support software, and understanding of corporate IT allow companies to avoid the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited internal resources.

Progent adds value by offering:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Certified consultants average more than a decade of hands-on industry experience, in the trenches of network service, performing a broad variety of IT projects for an extensive mix of customers. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its support staff. This ensures that you get not just expert technical skills, but also a support engineer with proven approaches for using technical knowledge to fix real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-premises help by the minute. Consequently, you owe just for delivered services. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in regions where Progent provides on-site service, Progent does not bill for travel except for urgent support where on-site work is less than four hours. In addition, Progent applies no startup fee and asks no monthly commitment for support services provided during normal working hours. Many support organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates large invoices for quick solutions so you will not be tempted to permit simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to handle problems that are within their comfort zone, Progent can concentrate on offering high-value services where Progent has few competitors. Businesses who work with familiar freelance service providers or who maintain in-house support personnel benefit when Progent passes on information about critical technology and proven processes to make their networks more robust, protected, and efficient.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support companies to offer 24x7 remote tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By revealing potential issues before they cause downtime, system monitoring can save your information network from painful and costly availability losses.
How Does My Business Begin Receiving Online Technical Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.



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    Progent's Symantec consultants can help you support legacy Symantec firewall and VPN products such as the Raptor and Symantec VelociRaptor family or help you upgrade to newer firewall/VPN technology. Progent can also help you design and implement a comprehensive security strategy that can include firewall/VPN devices and utilities, outsourced security and network defense services, server and application monitoring software, and documented policies and enforcement procedures. Progent has the expertise to be your single resource for continuing network help, administration, education, and security consulting.

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    Colocation sites make it possible for businesses to share enterprise-class data centers for hosting computer equipment that runs critical applications and services. Progent's Microsoft and Cisco certified IT experts can assist your small business with all aspects of your colocation program including choosing and migrating to a colocation site, creating network topology, specifying required equipment, on-site and on-line maintenance, setting up remote system administration, and education your support personnel.

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    Progent provides support expertise for WatchGuard Firewall security appliances including the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can help you choose, deploy, and maintain a WatchGuard Firewall/VPN product that aligns with your security needs and budget. Progent can assist you to manage legacy WatchGuard firewall appliances or upgrade efficiently to current WatchGuard firewalls.

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    Progent's Cisco-certified SIP integration consultants can help you to plan, deploy, manage, debug and upgrade Cisco's SIP (Session Initiation Protocol) connectivity technology and Cisco's CUBE (Cisco Unified Border Element)-connected IP PSTN trunks and can provide affordable remote or on-premises expertise to assist you to move efficiently to an advanced unified communications ecosystem that delivers fast ROI. Progent's certified Microsoft unified communications experts can assist you to establish connections between Cisco's CUBE SBC and Microsoft's VoIP and IP video applications such as Skype for Business and Lync Server for connectivity to a SIP-based IP PSTN trunk.

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    Progent's certified consultants offer technical help and network consulting expertise for Microsoft Exchange 2003 Server, Windows 2003 Server, and for the entire family of Microsoft Servers. Progent's migration, integration, management, and troubleshooting services for Exchange Server 2003 include planning, deployment, documentation, onsite and off-site troubleshooting, Help Desk Call Center support, certified security evaluation, and full-service network management outsourcing.

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    Lync 2013, now called Skype for Business, allows organizations of any size to create a manageable and protected communications environment that supports the modern Bring-Your-Own-Device computing model with instant messaging, presence, audio/video and web conferencing with app sharing, as well as IP and PSTN telephony enabled for a wide range of stationary PCs and mobile devices. Progent's Microsoft-certified Lync 2013 consultants and system integrators can help your company to assess the business benefits of Lync 2013, create an in-house, cloud-resident (with Lync Online) or hybrid topology suitable for your present and future goals, implement Lync Server 2013 in a way that expedites your ROI, and provide live online and on-premises training to your IT team and users. Progent offers in-depth expertise in key pieces of a Lync Server 2013 deployment including Microsoft Windows Server, SQL Server Express and Exchange Server, and Progent can help you to combine Lync Server 2013 with key Office and Microsoft 365 apps such as Outlook and PowerPoint.

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    If you are a network consultant with technical support experience, joining Progent and assisting Progent's clients will enhance your abilities via collaboration with Progent's staff of motivated, world-class consultants. Progent's concentration on providing IT consulting and technical help to small and midsize companies will give you the chance to consult in depth with decision makers and add significantly to the success of dynamic organizations. Also, Progent's virtual office environment offers the most advanced tools for remote service and wireless connectivity to allow you to come up with fast fixes when you take on mission-critical issues.

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    Progent's staff of Microsoft and Cisco Premier Certified experts average more than a decade of real-world industry background, at the front lines of network support, executing a wide range of technical projects for a large mix of clients. Each Progent consultant shares a refined set of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting team. This guarantees that you get not just expert technical skills, but also a support engineer with field-tested methods for using technical knowledge to resolve real-world network problems rapidly.

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    VMware's NSX network virtualization platform allows you to build entire networks in software. NSX allows virtual networks to be deployed instantly and managed with a high degree of automation regardless of the hardware making up the basic IP network. VMware Site Recovery Manager supports automated recovery, application mobility, plus transparent site relocation, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, updates and patches and can generate reports to confirm full service restoration, validate SLAs and demonstrate disaster recovery compliance. When used with VMware's NSX network virtualization technology, VMware Site Recovery Manager can rapidly restore the entire logical network topology at the secondary datacenter. Progent can provide the support of a VCDX certified VMware NSX consultant and VMware SRM integration specialist to assist you to design, deploy, test and administer a disaster recovery solution powered by VMware SRM and VMware NSX.

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