Fast Online Troubleshooting for Brasília Federal District Information Networks
For companies located in Brasília Federal District, Progent offers remote support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to handle challenging infrastructure problems, as well as the assistance of CISSP-certified cybersecurity experts to handle high-level security design and troubleshooting jobs.
Progent's remote technical support engineers provide excellent value due to the fact that they possess the real-world background and have access to the advanced tools needed to solve most network problems quickly. This reduces immediate expenses since service calls use up minimal chargeable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your office. Your company benefits even more with incidental costs by minimizing or avoiding system downtime and related losses resulting from business disruption, disgruntled clients, idle employees, and de-focused management. Progent's extensive online consulting know-how is particularly valuable in environments that rely on public clouds for vital infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an alternative.
Progent's pricing model for online support is structured to leverage your network support dollar. Progent bills on a per-minute basis for phone consulting, so you are charged only for the services that you actually get. Unlike typical online support firms, Progent asks for no initialization charge or minimum fees. Progent's per-minute billing unit and simple model for billing eliminate situations where fast repairs manage to end up as major bills. Progent's skill at dealing with technical issues quickly means your business saves cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered a set of optimized technologies and field-proven processes which allow the maximum level of efficiency for online help and troubleshooting for IT networks of any size. Progent's Technical Response Center can access your company's system without compromising network security.
Progent's proven technical support reporting application stores thorough histories of all service that Progent's customers have received. Progent's team engineers have access to the details of all help rendered to every customer by every Progent consultant. This history of anomalies and responses is structured as an easily searchable support database that allows Progent's remote support experts to share their knowledge with the whole team to ensure that the quality of Progent's technical support grows over time. Progent's advanced accreditations and close relationships with key vendors including Cisco and Microsoft open up additional vast support knowledge bases and permit quick access to manufacturers' in-house product engineers with the result that Progent's online consulting specialists are able to find the best resolutions quickly.
Remote services offered by Progent to customers in Brasília Federal District include:
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Certified Microsoft Windows Experts
Progent's Microsoft-expert remote service professionals offer computer system repair and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can assist your company with a broad range of technology support such as Microsoft Windows Server 2022 solution design and integration services,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange 2016 migration, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration support, Microsoft Teams consulting, Microsoft Skype for Business migration consulting, Microsoft Lync Server management, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Microsoft Access Programming,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide range of affordable PC desktop consulting and support services to help your company to deploy, integrate, repair, and administer workstations and notebooks powered by Windows. Progent's PC desktop support services cover areas such as providing Windows 11 planning and upgrade consulting and Windows 10 integration assistance, plus System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to streamline the administration of your desktops along with your cloud-connected tablets and smartphones.
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Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE credential is the top accreditation for network infrastructure engineers, and certifies a person's networking skills at the expert level. Cisco CCIEs can deal with the most difficult issues surrounding network infrastructure planning, installation, maintenance, protection, and troubleshooting. CCIEs operate with the highest priority with Cisco's in-house support staff in analyzing anomalies with IOS Software network management tools and coming up with workarounds or locating program updates. Cisco CCIEs represent an exceptional cost-effectiveness since their depth of experience enables them to resolve problems rapidly. In many instances, less experienced engineers can struggle for many hours or days with identical tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE consultants can interface to your environment by means of the latest on-line troubleshooting technology to provide fast, secure, and affordable diagnosis and remediation.
Brasilia Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Brasilia metro area.
Progent locations in Brasilia Metro
Progent's Cisco-qualified CCIEs can provide consulting for all of Cisco's popular selection of connectivity appliances. Cisco infrastructure consulting offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers planning and management, Cisco Catalyst switch consulting and support services, Cisco Nexus switch consulting services, Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco VoIP phones and IP video desktop phones support and wireless IP phones solutions, Cisco Meraki Wi-Fi AP layout and set up, Cisco Aironet APs planning and integration help, Cisco WiFi controllers consulting, Cisco VPN and Network Security Integration assistance, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent can also provide remote and on-premises Wi-Fi site surveys to help you to modernize your Wi-Fi infrastructure.
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to assist you to carry out the urgent first phase in responding to a ransomware assault by putting out the fire. Progent's remote ransomware engineer can help businesses to identify and isolate infected devices and guard clean assets from being penetrated. If your Brasília system has been penetrated by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.
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Ransomware Cleanup Services
Progent's ransomware recovery consultants can assist your Brasília business to restore an IT network damaged by a ransomware attack like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim. Progent's team of IT security experts bring the wide range of skills required to rebuild all vital components of a targeted network quickly and with minimal data loss. To find out more, see Progent's ransomware removal and business restoration expertise.
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CISM and CISSP Premier Network Security Consultants
Progent's certified CISSP and CISSP-ISSAP security and compliance experts can provide a variety of system protection services that can improve the immunity of your Windows, Apple macOS and OS X, Linux network against attacks or help your company to recuperate quickly following a serious breach. Security support services offered by Progent cover thorough network security analysis using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Netcat; rapid recovery from virus and worm attacks; configuring firewalls; designing secure architectures for remote and mobile connectivity; defending your email system from viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.
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Hybrid Cloud Integration

Progent offers advanced online support services to help companies of any size connect their information networks with popular public clouds including Azure and Amazon AWS. Progent can help you to plan and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid architectures that utilize local resources along with cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud integration services that include Microsoft 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration expertise. Progent has over 20 years of background delivering advanced consulting services online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
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VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent workflow for recovering services rapidly after an outage. SRM provides centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also enables non-intrusive testing for disaster recovery, updates and fixes and can generate reports to confirm full service restoration, validate SLAs and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist you to plan, deploy, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite used for administering private and hybrid cloud solutions that deliver maximum availability, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high level of automation independent of the physical components making up the underlying network infrastructure.
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UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer phone-based consulting services to cover a wide array of computer technologies including network infrastructure, email solutions, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and easy administration in networks that incorporate Linux-based systems with Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also help with migration from legacy systems to Windows or Linux-powered environments. Progent's group-based methodology for resolving network problems enables quick escalation, if necessary, to engineers with task-relevant expertise to tackle challenging situations. This accelerates repair of critical problems, minimizes network downtime, and lowers service costs.
Major Linux platforms for which Progent offers expertise include:
RedHat Linux
SUSE
Debian-GNU
Slackware Linux
Ubuntu
ProSight Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, subscription-based managed services designed to enable small and medium-size businesses to benefit from the same best-of-breed technology deployed by some of the world's top enterprises. Progent's ProSight line of IT management outsourcing services covers all critical facets of modern networking including email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
- ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent consultant so all looming issues can be addressed before they have a chance to disrupt productivity. Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-based platform for monitoring and managing your network, server, and desktop devices by providing tools for performing common tedious jobs. These include health monitoring, update management, automated repairs, endpoint configuration, backup and recovery, anti-virus defense, secure remote access, built-in and custom scripts, asset inventory, endpoint status reporting, and debugging help. If ProSight LAN Watch with NinjaOne RMM spots a serious incident, it sends an alert to your specified IT management personnel and your Progent consultant so emerging problems can be taken care of before they impact your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, track, optimize and debug their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming management processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating devices that require critical updates, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding line of real-time and in-depth reporting tools designed to integrate with the industry's leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues like inconsistent support follow-through or machines with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with advanced backup product companies to produce ProSight Data Protection Services (DPS), a selection of offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and track your data backup operations and enable non-disruptive backup and rapid restoration of critical files/folders, applications, images, plus virtual machines. ProSight DPS lets your business protect against data loss resulting from hardware breakdown, natural calamities, fire, malware such as ransomware, user mistakes, malicious insiders, or software bugs. Managed backup services available in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these fully managed backup services are most appropriate for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security companies to deliver centralized management and world-class protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper level of analysis for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight Multi-Factor Authentication with Duo: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
Progent's Duo MFA service plans incorporate Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication. Duo enables single-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. With 2FA, when you log into a protected online account and give your password you are requested to confirm your identity via a unit that only you have and that uses a different ("out-of-band") network channel. A wide range of out-of-band devices can be used for this second means of ID validation including a smartphone or wearable, a hardware/software token, a landline phone, etc. You can designate multiple verification devices. To find out more about Duo identity validation services, go to Duo MFA two-factor authentication (2FA) services.
- ProSight Co-Managed Call Desk: Outsourced and Shared Help Desk Services
Progent's Co-managed Service Desk provides a seamless supplement to your in-house IT support resources. User access to the Service Desk, delivery of technical assistance, problem escalation, trouble ticket generation and tracking, efficiency metrics, and management of the service database are cohesive regardless of whether issues are resolved by your internal support resources, by Progent's team, or a mix of the two. You have complete flexibility to extend or reduce your part of IT support activity as circumstances demand. Progent provides startup deployment and provisioning of the professional services automation software as well as documentation, validation and training.
To learn more about ProSight Shared Call Desk, see ProSight Shared Help Desk.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based machine learning technology to defend endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to manage the complete malware attack progression including blocking, detection, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- Patch Management: Software/Firmware Update Management Services
Progent's managed services for patch management provide organizations of any size a versatile and cost-effective alternative for assessing, testing, scheduling, implementing, and documenting updates to your dynamic IT system. Besides optimizing the protection and reliability of your computer environment, Progent's software/firmware update management services free up time for your in-house IT staff to focus on line-of-business projects and activities that deliver maximum business value from your information network. Find out more about Progent's patch management services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can save up to 50% of time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you're making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an unbiased assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include easier management, improved compliance with data security requirements, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent backup/recovery expert. The interview is designed to help assess your organization's ability either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup/recovery system that meets your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent offers the services of world-class remote consulting experts for contract IT projects. Progent's rates for ongoing development or consulting tasks are set based on the qualifications of the engineers required. Progent's background in these important fields of computer technology enables clients to execute critical projects economically and on schedule. Progent's special remote consulting services include:
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Call Center Support
Progent's Help Desk service offerings for companies with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, co-managed Helpdesk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all facets of online Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.
Progent's Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progent's Help Desk sharing service is a collaborative support solution built around the leading PSA platform for managing service requests, ticketing, ownership, status tracking, and reporting.
Progent's Help Desk team of seasoned network consultants offers your clients in Brasília Federal District quick access to an efficient network service group with years of experience offering telephone-based help and remote diagnostics for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Call Center recognition as a key enabler of company efficiency, and Progent's target is to resolve instead of just annotate IT issues.
- Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Consulting Team offers remote professional consulting support and education in specific business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide expertise, custom development, and education for Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more information about Progent's expertise, programming, and education offerings, go to Progent's Business Application Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer advanced remote and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of System Center2, extend or tune your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent can deliver companies in Brasília Federal District remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services. Progent can tune SCOM for your business so that your computer support is proactive rather than reactive. By anticipating emerging issues before they cause full-scale emergencies, automated monitoring can ward off disruptive and expensive service crises. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks powered by a variety of platforms.
How Your Brasília Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency remote help with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or go to Contact Progent.
For offices and startups in Brasília Federal District, Progent's online network support specialists can provide effective and cost-effective IT support the instant your business has to have it. Over two decades of offering remote tech support has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to refine remote access technology to repair IT problems rapidly while avoiding the cost and lost productivity that comes with on-site support visits.
Even if your Brasília company relies on a local freelance support technician or maintains a full time organization that know how to handle day-to-day computer issues, Progent's Microsoft and Cisco certified consultants can still offer an easy and transparent remote expansion of your on-site resources for situations when your usual IT support personnel either don't have the time or the experience to fix sudden network emergencies or particularly challenging integration projects.
Features of Progent's Remote Network Support for Brasília Federal District
Progent's online support, Internet-based troubleshooting, system security expertise, and network management services give businesses in Brasília Federal District the greatest leverage for your support investment. Whether you need one-time telephone help and remote network repair or ongoing Help Desk call center support and network administration, Progent's professionals can provide your business enterprise-level IT support while permitting you to avoid the cost and hassle of carrying a full-service in-house IT organization. Highlights of Progent's online help services include:
- Immediate Telephone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can deliver immediate and economical expertise to businesses in Brasília Federal District and is also ideal for customers in more remote regions that have a limited supply of consultants with proven experience supporting Microsoft's latest line of server technologies. All Progent phone support staff have over 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has access to a broad selection of Microsoft support tools, service databases, and on-going training.
- Per Minute Billing to Reduce Expenses
Progent offers remote help on a minute-by-minute basis, so you are billed only for the support you receive. Progent requires no minimum fee for online help and requires no ongoing retainer for services delivered during regular business hours. This keeps you from paying big invoices for routine fixes.
- Availability of Cisco Certified Network Design Specialists
Progent's certified experts for Cisco can provide help from authorized specialists who have experience in designing, implementing, and supporting networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, reliable, and secure infrastructure for local and remote networking.
- Application Specialists Consulting
Progent's basic consulting offerings include technology integration, MS Exchange expertise, network security design, and shared Help Desk services. Progent's Experts group offers world-class consulting support for critical application areas. Support available from the Application Experts Group includes:
Dynamics GP Consulting and Programming
Microsoft Project and Project Online Training
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Training
Power BI Integration Services
UNIX, Linux and Solaris Support
MS SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL 2016 Application Development, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle Management Support and Software Programming
MySQL Management Support and Software Development
Mac Support
Amazon Marketplace Web Service Programming and Debugging
By providing a full service centralized resource for IT generalists and specialists, Progent is able to deliver timely, cost-effective, and thorough IT solutions that align with the specific requirements of your business.
- State of the Art Online Connectivity Tools
Protected remote access permits Progent's support professionals to see exactly what your customers see. This makes it possible to produce fast solutions to issues that might otherwise require an expensive personal service call. Cutting-edge remote access tools and experienced engineers combine to allow Progent to repair most network problems quickly and economically. Progent is a pioneer in online support and remote system analysis.
- Compatibility with Mainstream VPN Products
Progent can provide safe VPN connectivity for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access allows the experts at Progent's Technical Response Center to repair your network remotely without compromising network security.
- 24x7 Service for High Network Uptime
For companies with vital applications, Progent offers optional 24x7 remote technical services. Used in conjunction with remote 24x7 network monitoring based on MS Operations Manager 2007, this service can help produce maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are intended especially for budget-conscious companies whose clients need instant access to a Help Desk Call Center with expert phone support and complete escalation ability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of technical experience, refined support software, and understanding of corporate IT allow offices to escape the limitations of exclusive reliance on smaller service firms, independent freelance consultants, or over-stretched internal IT help.
Progent stands out by offering:
- Best Practices
Progent's staff of Microsoft and Cisco Premier consultants average more than ten years of hands-on industry experience, at the forefront of network service, performing a broad range of IT projects for a large mix of clients. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support team. This ensures that you get not just world-class IT help, but also a support engineer with proven approaches for applying computer knowledge to fix actual network problems efficiently.
- Value Pricing
Progent's pricing model is to charge for online support and on-site visits by the minute. Consequently, you are invoiced only for received support. Progent does not demand a higher rate for after-hours or urgent support, and inside California or in areas where Progent provides on-site support, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no minimum charge and asks no monthly commitment for services provided during regular working hours. Many support firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with big invoices for fast solutions so you won't be tempted to allow less critical problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to deal with technical issues that are within their comfort zone, Progent can concentrate on delivering high-value skills where Progent faces little competition. Businesses who utilize trusted freelance consultants or who employ internal IT staffs benefit when Progent transfers knowledge about critical technology and tested processes to make their IT environments more reliable, secure, and efficient.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the only support firms to offer 24x7 remote monitoring services powered by MS System Center Operations Manager. MS Operations Manager causes your computer support to be proactive rather than reactive. By revealing possible problems before they result in lost productivity, network monitoring can keep your information network from painful and costly service disruptions.
How Does My Business Begin Getting Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.