Fast and Affordable Online Support for Brasília Federal District IT Networks
Urgent Remote Help for Brasília SystemsFor companies in Brasília Federal District, Progent offers remote help for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified engineers have delivered online troubleshooting to companies in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to handle challenging networking issues, as well as the services of CISSP-accredited security experts to help with advanced security design and diagnostic jobs.

Progent's online technical support engineers offer exceptional value because they possess the practical background and have access to the advanced tools required to solve the majority of network issues rapidly. Efficient support lowers direct costs since solutions use up minimal billable minutes. Online help also eliminates the expense of sending a consultant to your location. Your company benefits additionally with indirect expenses by reducing or avoiding system outages and related costs resulting from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's extensive online technical support experience is especially important for organizations that are dependent on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be an alternative.

Progent's billing policy for online help is designed to stretch your network support investment. Progent charges on a per-minute basis for phone assistance, so you pay just for the support that you receive. Unlike typical remote service companies, Progent requires no startup fee or minimum fees. Progent's per-minute billing unit and simple policy for pricing avoid situations where speedy. minor solutions somehow turn into big bills. Progent's penchant for dealing with technical issues quickly means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined a set of customized technologies and proven processes that promote the maximum degree of effectiveness for remote technical support and troubleshooting for IT systems of all sizes. Progent offers protected VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the experts of Progent's online support team to interface to your environment without breaching corporate security.

Progent's proven service database system keeps extensive records describing the service that Progent's clients have been provided. Progent's authorized engineers have the benefit of the records of assistance provided to every Progent client by every consultant. This history of trouble tickets and solutions is organized as a quickly accessible support database that permits Progent's remote support professionals to share their experiences with the whole team to ensure that the efficiency of Progent's support grows daily. Progent's advanced certifications and close associations with key vendors including Cisco and Microsoft open up additional extensive support knowledge bases and allow fast response from manufacturers' internal support staff with the result that Progent's remote service experts are able to arrive at optimal solutions quickly.

Remote technical services offered by Progent to businesses in Brasília Federal District include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, fixed-price managed services intended to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions used by many of the industry's top corporations. The ProSight portfolio of network management outsourcing services covers all key facets of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to manage the entire threat lifecycle including blocking, detection, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering via leading-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also help you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore technology companies to produce ProSight Data Protection Services (DPS), a portfolio of management outsourcing plans that provide backup-as-a-service. ProSight DPS services automate and monitor your backup processes and enable non-disruptive backup and rapid restoration of critical files, apps, system images, plus virtual machines. ProSight DPS helps your business avoid data loss caused by equipment failures, natural calamities, fire, cyber attacks such as ransomware, human error, ill-intentioned insiders, or application glitches. Managed services in the ProSight Data Protection Services selection include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these managed backup services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security companies to provide web-based control and comprehensive protection for your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further level of inspection for incoming email. For outbound email, the local security gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to track and protect internal email that stays within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, monitor, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that require important software patches, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT management personnel and your Progent consultant so any looming problems can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can eliminate as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you’re planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to obtain an objective assessment of the health of their information system. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your core network assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with information security regulations, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and higher availability. Learn more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's ability to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective security and backup system that aligns with your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent can provide the services of world-class online consulting experts for special information technology projects. Progent's charges for ongoing development or consulting projects are set according to the qualifications of the engineers required. Progent's experience with these important fields of computer technology enables customers to complete major projects within budget and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Services
    Progent's Help Desk Call Center service options for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer smaller businesses a complete solution that manages all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve complex problems.

    Progent's Help Desk Call Center consulting support can guide you in establishing an efficient new Help Desk Call Center or revamping your current organization, evaluating or modifying Help Desk Call Center software to address the particular requirements of your corporation, or providing temporary phone support staff to reinforce your internal Help Desk Call Center team to handle unusually busy situations such as software transitions, major upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center staff of experienced network consultants provides your workers in Brasília Federal District immediate contact with a reliable technical support resource with substantial background offering telephone-based help and remote repair service for IT systems powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Call Center the reputation as a solid driver of company success, and Progent's policy is to resolve rather than simply annotate technical issues.

  • Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting staff can supply online professional consulting support and training in key business application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and training for Microsoft applications such as CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information concerning Progent's consulting, programming, and education services, see Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers organizations in Brasília Federal District remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to suit your business so that your IT support is proactive and automated. By uncovering emerging trouble spots before they cause downtime, proactive monitoring can avoid stressful and expensive information system breakdowns. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows systems, or environments based on a mix of operating systems.
How Your Brasília Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent phone-based expertise with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Brasília Federal District, Progent's online computer support specialists can provide professional and affordable system help the instant your company requires it. More than a decade of delivering online repair services has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote connectivity technology to fix computer problems quickly while avoiding the expense and lost time associated with on-site service calls.

Even if your Brasília company deals with a local independent consultant or maintains an in-house organization that can deal with common network issues, Progent’s Microsoft and Cisco certified consultants can offer an easy and transparent virtual expansion of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the expertise to resolve sudden network emergencies or especially tough integration projects.

Features of Progent's Online Computer Services for Brasília Federal District
Progent's online help, Internet-based repair, network security expertise, and system management services give offices in Brasília Federal District the greatest leverage for your support investment. Whether you require occasional telephone support and Internet-based network repair or ongoing Help Desk services and network management, Progent's experts can provide your office world class IT support while permitting you to avoid the expense and administration overhead of running a large in-house IT organization. Key features of Progent's National Remote Support program include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of technical knowledge, refined support software, and understanding of corporate IT allow companies to escape the pitfalls of excessive dependence on smaller service organizations, individual freelance consultants, or over-stretched internal resources.

Progent stands out by offering:

How Does Our Company Start Receiving Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.

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