Fast and Affordable Remote Technical Support for Brasília Federal District Computer Systems
For companies in Brasília Federal District, Progent provides remote technical support for networks based on any combination of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to businesses in all 50 states in the United States. (Refer to testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified engineers to handle challenging infrastructure problems, plus the assistance of CISA and CISSP-certified security consultants to handle advanced security architecture and diagnostic issues.
Progent's online technical support experts offer exceptional value because they possess the real-world background and have access to the advanced tools required to resolve the majority of information system issues rapidly. This lowers immediate expenses since solutions require fewer billable consulting minutes. Online support also avoids the expense of sending a consultant to your office. Your company saves even more in incidental expenses by reducing or avoiding network downtime and related losses resulting from business disruption, disgruntled customers and vendors, idle workers, and distracted executives. Progent's advanced remote technical support know-how is particularly valuable for organizations that rely on public clouds for vital network infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an option.
Progent's pricing policy for online support is designed to leverage your network support investment. Progent bills on a per-minute basis for phone consulting, so you are billed only for the support that you receive. In contrast to typical online service organizations, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for pricing avoid scenarios where fast repairs manage to end up as big tabs. Progent's skill at solving technical issues efficiently means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a collection of customized tools and field-proven processes which allow the maximum level of effectiveness for remote consulting and troubleshooting for computer networks of any size. Progent offers safe VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the consultants of Progent's online support team to communicate with your computer system without compromising system security.
Progent's powerful service reporting system includes extensive records describing all support that Progent's clients have received. Progent's authorized service personnel have the benefit of the history of support delivered to every Progent customer by every engineer. This database of problems and solutions is structured as a readily exploitable internal knowledge base that permits Progent's remote support engineers to communicate their experiences company-wide to make sure that the quality of Progent's support services grows daily. Progent's advanced certifications and working relationships with important vendors including Cisco and Microsoft open up additional massive technical knowledge bases and permit quick response from vendors' internal engineering staff so Progent's online consulting specialists are able to come up with the most efficient solutions in the least time.
Remote technical services offered by Progent to clients in Brasília Federal District include:
Certified Windows Expertise
Progent's Microsoft-expert online service professionals offer network problem solving and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can assist you with a wide range of technology support services such as Microsoft Windows Server 2022 solution design and migration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 Server integration,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 design and configuration, SharePoint 2016 migration and hybrid deployment consulting services, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment consulting, Lync Server integration, and Microsoft Communications Server upgrade,
Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Programming,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad array of cost-effective desktop support services to help your business to deploy, configure, repair, and administer desktop PCs and notebooks based on Windows. Progent's desktop support services include providing Windows 11 planning and migration assistance and Windows 10 integration support, as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to streamline the administration of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest recognition for network infrastructure engineers, and certifies a consultant's networking skills at the master level. Cisco-qualified CCIEs know how to handle the most difficult problems occurring in network infrastructure planning, deployment, management, protection, and troubleshooting. Cisco CCIEs operate closely with Cisco's internal support staff in analyzing anomalies with IOS network administration tools and developing alternate approaches or locating program patches. Cisco qualified CCIEs are an exceptional cost-effectiveness since their depth of experience enables them to find solutions for problems rapidly. In common instances, less qualified engineers can wrestle for hours or even days with the same problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco-qualified CCIE support experts can connect to your network by means of the latest on-line troubleshooting technology to perform quick, safe, and affordable diagnosis and remediation.
Brasilia Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Brasilia metro area.
Progent locations in Brasilia Metro
Progent's Cisco CCIEs can provide assistance with all of Cisco's top-selling family of infrastructure devices. Cisco infrastructure support provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers installation and upgrades, Catalyst switch integration and support, Cisco Nexus switch consulting and support services, Meraki switches consulting services, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco Voice over IP phones and IP video desktop phones solutions and wireless VoIP phones configuration, Cisco Meraki wireless access point layout and configuration, Aironet Wireless Access Points consulting support, Cisco WiFi controllers integration consulting, Cisco VPN and Network Security Integration expertise, and SIP and CUBE integration solutions for SIP trunking and CUBE integration expertise. Progent can also provide remote and on-premises wireless site surveys to assist you to optimize your Wi-Fi infrastructure.
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to guide you to carry out the urgent first phase in responding to a ransomware assault by putting out the fire. Progent's remote ransomware expert can assist businesses to identify and isolate infected servers and endpoints and guard undamaged assets from being compromised. If your Brasília network has been breached by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.
Ransomware Removal and Operational Continuity Services
Progent's ransomware recovery experts can assist your Brasília company to rebuild a system breached by a ransomware attack such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim. Progent's group of cybersecurity experts bring the broad range of skills necessary to reconstruct all vital components of a targeted system quickly and with little data loss. To learn more, visit Progent's ransomware cleanup and operational continuity services.
CISM and CISSP Premier System Security Consultants
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a range of security solutions that can bolster the safety of your Microsoft Windows, Apple macOS and OS X, or Linux environment against assaults or assist you to recuperate quickly after a damaging penetration. Security services available from Progent cover in depth network security and compliance audits using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid recovery from virus and worm attacks; installing firewalls; building safe mechanisms for off-site and mobile access; defending your email system from spam and DHA attacks; and setting up round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced remote support services to help organizations of any size integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist your IT team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that utilize physical IT assets along with cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of cloud integration services such as Microsoft 365 integration with on-prem Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of background delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a consistent workflow for recovering applications and services rapidly following a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, upgrades and patches and can produce reports to verify complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist your organization to plan, deploy, test and manage a DR solution powered by VMware SRM.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite used for managing private and hybrid cloud environments that deliver high uptime, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high level of automation regardless of the physical components making up the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer online consulting services to address a wide array of computer technologies including system architecture, messaging systems, network and process security, plus UNIX and Windows coexistence. For server hardware consolidation and simplified administration in networks that include Linux-based systems with Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also help with migration from older applications to MS Windows or Linux-based solutions. Progent's team-oriented methodology for resolving network problems enables quick escalation, if necessary, to engineers with task-relevant expertise to handle complex scenarios. This expedites repair of urgent problems, reduces lost productivity, and lowers service expense.
Major Linux versions for which Progent offers expertise include:
Progent's ProSight Fixed-price IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, fixed-price managed services intended to allow small and mid-size businesses to utilize the same cutting-edge technology deployed by many of the industry's leading enterprises. Progent's ProSight line of IT management outsourcing services addresses all key aspects of modern networking including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based machine learning technology to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily evade traditional signature-matching AV products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to automate the complete threat progression including protection, detection, containment, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools incorporated within one agent managed from a unified control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you prove compliance with government and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent can also help your company to set up and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has worked with advanced backup product vendors to create ProSight Data Protection Services, a portfolio of subscription-based offerings that deliver backup-as-a-service. ProSight DPS products automate and monitor your backup operations and allow non-disruptive backup and rapid restoration of important files/folders, apps, system images, plus virtual machines. ProSight DPS helps your business protect against data loss caused by equipment failures, natural disasters, fire, malware like ransomware, user error, malicious insiders, or application bugs. Managed services available in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these managed backup services are most appropriate for your IT environment.
- Progent's Patch Management: Patch Management Services
Progent's managed services for software and firmware patch management provide businesses of any size a versatile and affordable solution for evaluating, validating, scheduling, applying, and documenting updates to your dynamic information system. In addition to optimizing the protection and reliability of your IT network, Progent's software/firmware update management services permit your in-house IT team to focus on more strategic projects and tasks that deliver maximum business value from your network. Read more about Progent's patch management support services.
- ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on (SSO)
Progent's Duo MFA services utilize Cisco's Duo technology to defend against stolen passwords by using two-factor authentication. Duo supports single-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. With 2FA, whenever you log into a secured online account and give your password you are asked to verify your identity via a unit that only you possess and that uses a different ("out-of-band") network channel. A wide range of out-of-band devices can be utilized as this added means of ID validation such as an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You can register several validation devices. For more information about Duo two-factor identity validation services, refer to Duo MFA two-factor authentication (2FA) services.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing line of real-time reporting tools designed to integrate with the leading ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues like spotty support follow-through or machines with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security vendors to provide centralized management and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard combines cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's onsite security gateway device adds a deeper level of analysis for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, track, enhance and troubleshoot their connectivity appliances such as routers, firewalls, and access points as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when issues are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding appliances that need important updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your network operating at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so all potential issues can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you're planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to obtain an objective assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with information security regulations, higher utilization of network resources, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's ability either to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup system that meets your business needs. For details, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent offers the skills of world-class online consulting experts for contract information technology programs. Progent's charges for ongoing development or consulting projects are set according to the qualifications of the consultants involved. Progent's background in these important areas of computer technology enables clients to execute critical initiatives economically and on time. Progent's special online consulting solutions include:
How Your Brasília Business Can Contact Progent's Online Support Experts
Call Center Expertise
Progent's Help Desk Call Center support alternatives for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk services, and Call Center process consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that handles all facets of online Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's regular desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.
Progent's Call Center consulting expertise can aid you in building an efficient new Help Desk or revamping your current organization, selecting or customizing Call Center software to handle the special requirements of your business, or adding occasional online staff to supplement your existing Call Center group to deal with demanding scenarios like software transitions, mass upgrades, or rolling out brand new applications.
Progent's Help Desk team of seasoned network professionals provides your workers in Brasília Federal District rapid access to a dependable support resource with extensive background providing telephone-based support and online repair service for networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk Call Center perception as a major enabler of company success, and Progent's target is to solve instead of simply document IT problems.
- Business Applications Support: Training, Custom Programming, and Integration
Progent's Applications Consulting Group provides online and in-depth engineering expertise and training in specific application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and training for popular Microsoft business applications including CRM, MS Office Project, Office Word, and Microsoft 365 Excel. To read additional information about Progent's consulting, custom programming, and training services, go to Progent's Business Application Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants can provide world-class remote and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of Microsoft System Center2, expand or optimize your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent can deliver companies in Brasília Federal District remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services. Progent can tune Operations Manager to fit your business so your network maintenance is proactive and automated. By exposing possible issues before they expand into full-scale emergencies, proactive monitoring can head off stressful and expensive service breakdowns. Progent can also assist with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft environments, or systems that support a variety of OS platforms.
To get in touch with Progent about urgent phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Online Support, telephone 1-800-993-9400, or visit Contact Progent.
For businesses and startups in Brasília Federal District, Progent's online computer support specialists are ready to deliver effective and cost-effective system support whenever your business requires it. More than two decades of offering online tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote access technology to solve network problems rapidly while eliminating the expense and lost time associated with on-premises service calls.
Even if your Brasília organization deals with a regular independent support technician or maintains a full time organization that can handle the majority of network problems, Progent's Microsoft and Cisco certified consultants can still offer a convenient and transparent remote expansion of your on-site resources in cases when your regular IT support personnel either lack the time or the experience to address unexpected system emergencies or particularly complicated integration projects.
Features of Progent's Remote Network Support for Brasília Federal District
Progent's online help, remote troubleshooting, system security consulting, and network management services give offices in Brasília Federal District the greatest leverage for your support budget. Whether you require one-time telephone help and Internet-based troubleshooting or ongoing Help Desk services and system administration, Progent's experts can deliver your office enterprise-level IT support while allowing you to avoid the expense and administration overhead of carrying a large in-house IT staff. Highlights of Progent's National Remote Support services include:
- Immediate Phone Access to Microsoft Certified Experts
Progent's team of Microsoft-certified engineers can deliver fast and affordable expertise to businesses in Brasília Federal District and is also ideal for networks in more remote regions that lack consultants with proven expertise supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of background integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the advantage of a wide array of Microsoft support tools, service information, and continuing education.
- Per Minute Rates to Reduce Costs
Progent provides remote support on a per-minute basis, so you are billed only for the services you use. Progent asks for no minimum fee for phone help and requires no monthly retainer for services provided during normal working hours. This saves you from paying big bills for quick repairs.
- Access to Cisco Certified Network Architecture Specialists
Progent's certified experts for Cisco can provide the services of authorized specialists who have experience in designing, implementing, and managing networking solutions based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create high-speed, reliable, and protected infrastructure for local and remote networking.
- Application Specialists Group
Progent's basic consulting offerings include technology integration, MS Exchange Server consulting, system security planning, and shared Help Desk services. Progent's Experts Team offers world-class consulting support for critical business applications. Support offered by the Application Experts staff covers:
Dynamics GP/Great Plains Support and Customization
Microsoft Office Project Support
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Consulting Services
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, SQL Server 2016 Software Design, and Microsoft SQL Server 2014 Software Programming and Debugging
Oracle DBA Services and Application Programming
MySQL Management and Application Programming
Apple Mac Integration
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By providing a full service centralized source for IT generalists and specialists, Progent is able to tailor fast, inexpensive, and thorough IT solutions that address the special needs of your business.
- Sophisticated Remote Connectivity Software
Secure remote access permits Progent's service experts to observe exactly what your customers see. This makes it easier to produce quick solutions to issues that could otherwise require an expensive personal service call. State-of-the-art remote connectivity tools and experienced engineers combine to enable Progent to repair most IT issues quickly and economically. Progent is an industry leader in online support and remote system analysis.
- Compatibility with Leading VPN Gateways
Progent supports secure Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote connectivity allows the engineers at Progent's Technical Response Center to repair your network remotely without compromising network security.
- 24x7 Service for High System Availability
For offices with vital applications, Progent offers optional round-the-clock remote technical services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager 2007, this offering can help ensure maximum system availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are designed especially for budget-constrained organizations whose workers need immediate access to a Help Desk service with effective telephone support and full escalation ability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, depth of IT background, fine tuned support software, and understanding of enterprise networking allow companies to escape the limitations associated with excessive reliance on smaller service firms, individual freelance consultants, or limited in-house resources.
Progent adds value by offering:
How Does Our Company Start Getting Remote Computer Support from Progent?
- Best Practices
Progent's staff of Microsoft and Cisco Premier consultants average longer than a decade of hands-on industry experience, at the front lines of network support, executing a broad range of technical projects for a large mix of customers. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices training that Progent instills in its support staff. This means that you get not just world-class IT skills, but also a consultant with field-tested methods for applying technical knowledge to fix real-world IT problems quickly.
- Value Pricing
Progent's pricing model is to bill for phone support and on-site help by the minute. As a result, you are invoiced only for delivered services. Progent does not impose a more expensive rate for after-hours or urgent support, and inside California or in areas where Progent provides on-site support, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent applies no startup fee and asks no monthly commitment for support services provided during regular business hours. Many support firms impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with big invoices for quick fixes so you won't be forced to allow minor problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or local service firms who provide minimal documentation or specifics of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service documentation transmitted by every staff member to every customer. The discipline of detailing and archiving service activity allows more effective support and avoids a slew of typical problems such as when a service client is virtually held captive to a consultant who refuses to release vital service information.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the few IT service firms to offer 24x7 network tracking services based on MS System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By uncovering possible issues before they cause lost productivity, network monitoring can keep your IT network from painful and costly availability losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.