Fast Online Help for Brasília Federal District IT Networks
For businesses located in Brasília Federal District, Progent provides remote support for information systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered online support to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to help with complex infrastructure issues, plus the assistance of CISSP-qualified cybersecurity consultants to handle high-level security design and troubleshooting issues.
Progent's remote technical support experts provide exceptional leverage due to the fact that they have the practical background and have access to the advanced technology required to solve the majority of network issues quickly. Efficient support reduces immediate expenses because solutions require minimal billable minutes. Remote help also eliminates the cost of dispatching a consultant to your site. Your organization benefits even more with indirect costs by reducing or eliminating system downtime and associated costs due to business disruption, upset customers and vendors, idle employees, and distracted executives. Progent's extensive remote consulting experience is particularly helpful in environments that are dependent on public clouds for vital infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be an alternative.
Progent's pricing policy for remote support is designed to leverage your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are billed just for the services that you receive. Unlike many remote service firms, Progent imposes no initialization surcharge or minimum fees. Progent's per-minute granularity and simple policy for pricing avoid situations where speedy. minor solutions somehow turn into major bills. Progent's skill at dealing with problems quickly means you spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a collection of optimized tools and field-proven methodologies which permit the highest level of effectiveness for online engineering help and troubleshooting for information networks of all sizes. Progent's Technical Response Center can link to your company's environment remotely without compromising system security.
Progent's sophisticated technical support database application keeps thorough documentation describing the service that Progent's clients have received. Progent's staff consultants have access to the details of services rendered to every customer by every Progent engineer. This archive of trouble tickets and solutions is stored as a conveniently exploitable proprietary knowledge base that permits Progent's remote technical experts to share their knowledge company-wide to make sure that the value of Progent's support services grows over time. Progent's high-level certifications and working relationships with important technology companies including Cisco and Microsoft open up additional massive technical support knowledge bases and allow fast access to vendors' internal engineering staff so Progent's remote consulting specialists are able to find the best resolutions in the least time.
Remote support offered by Progent to companies in Brasília Federal District include:
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Certified Microsoft Windows Expertise
Progent's Microsoft-premier online service professionals offer computer system problem solving and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can help you with a wide range of platform support including Microsoft Windows Server 2022 planning and migration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server deployment,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Teams integration, Skype for Business Server migration support, Microsoft Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
Microsoft Access Development and Training,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad range of cost-effective desktop support services to assist you business to install, configure, repair, and manage workstations and laptops based on Microsoft Windows. Progent's desktop support services include providing Windows 11 system design and migration consulting and Windows 10 configuration support, as well as System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to streamline the management of your desktops along with your web-facing mobile devices.
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Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the top accreditation for networking engineers, and validates an individual's network technology skills at the master level. Cisco CCIEs know how to resolve the most challenging issues encountered in network infrastructure planning, deployment, maintenance, compliance, and repair. CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing problems with Cisco IOS Software network administration utilities and coming up with workarounds or locating program updates. Cisco qualified CCIEs provide exceptional value because their broad expertise enables them to solve problems rapidly. In many instances, less seasoned consultants can struggle for hours or even days with identical problems that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE support experts can connect to your network by means of the latest on-line troubleshooting tools in order to perform fast, safe, and affordable diagnosis and remediation.
Brasilia Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Brasilia metro area.
Progent locations in Brasilia Metro
Progent's CCIEs can provide expertise in the entire range of Cisco's industry-leading selection of connectivity products. Cisco networking consulting available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers installation and upgrades, Catalyst switch consulting services, Cisco Nexus switch consulting and support services, Meraki switches integration, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and Cisco wireless VoIP phones integration, Cisco Meraki wireless AP planning and set up, Cisco Aironet Wireless Access Points consulting help, Cisco wireless controllers consulting, Cisco VPN Setup and troubleshooting support, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent can also provide remote and onsite Wi-Fi site surveys to help you to fully integrate your Wi-Fi ecosystem.
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to guide organizations to carry out the urgent first phase in mitigating a ransomware attack by stopping the bleeding. Progent's remote ransomware expert can help you to identify and quarantine infected devices and protect undamaged resources from being compromised. If your Brasília network has been breached by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For details, see Progent's Ransomware 24x7 Hot Line.
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Ransomware Cleanup Help
Progent's ransomware recovery experts can help your Brasília company to restore a system breached by a ransomware attack like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim. Progent's group of IT security experts have the broad range of knowledge required to reconstruct all critical components of a compromised network quickly and with little loss of data. To find out more, see Progent's ransomware cleanup and business restoration expertise.
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CISSP, ISSAP, and CISM Premier Network Security Consultants
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a range of security services that can bolster the defenses of your Windows, macOS and OS X, Linux, or UNIX environment against attacks or help your company to recuperate rapidly following a damaging breach. Security solutions offered by Progent cover in depth information security evaluation using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Hydra; fast cleanup after virus and worm assaults; setting up firewalls; building safe mechanisms for remote and mobile communication; protecting your messaging infrastructure from spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
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Cloud Integration Solutions

Progent offers advanced remote support services to help businesses of all sizes connect their IT infrastructure with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help your IT team to plan and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid network models that utilize physical resources along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of cloud migration services that include Microsoft 365 integration solutions with on-premises Exchange environments,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of experience providing high-level consulting services online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
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VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a consistent process for restoring services rapidly after an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, updates and fixes and can produce audit reports to confirm full service restoration, validate Service Level Agreements and demonstrate compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help you to plan, configure, test and maintain a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite used for managing private and hybrid cloud environments that deliver maximum uptime, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high level of automation regardless of the hardware making up the basic network infrastructure.
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UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer online support services to cover a broad array of information technologies including system infrastructure, email systems, network and operational security, plus UNIX/Linux and Windows integration. For server economization and easy management in environments that incorporate Linux with Microsoft Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also assist with transitioning from legacy applications to Windows or Linux-based environments. Progent's group-based methodology for resolving technical issues promotes fast escalation, when required, to consultants with appropriate experience to handle challenging scenarios. This accelerates repair of critical problems, reduces network downtime, and cuts support expense.
Major Linux versions for which Progent can provide expertise include:
RedHat
SUSE
Debian-GNU
Slackware Linux
Ubuntu
ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, subscription-based services designed to enable small and mid-size organizations to benefit from the same advanced technology deployed by many of the world's leading corporations. Progent's ProSight line of outsourced network management services addresses all key aspects of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services include:
- ProSight LAN Watch: Network, Server, and Endpoint Monitoring
ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the state of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so that all looming issues can be resolved before they can disrupt your network. Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven platform for monitoring and managing your network, server, and desktop devices by offering tools for performing common tedious tasks. These include health checking, patch management, automated repairs, endpoint setup, backup and recovery, A/V response, remote access, standard and custom scripts, resource inventory, endpoint profile reports, and debugging help. If ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it sends an alert to your specified IT personnel and your assigned Progent technical consultant so that potential problems can be fixed before they impact your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, optimize and debug their connectivity appliances like routers and switches, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are always current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating complex management processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding appliances that require critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing line of in-depth reporting utilities created to integrate with the industry's leading ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues such as inconsistent support follow-through or machines with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has worked with advanced backup/restore technology vendors to create ProSight Data Protection Services (DPS), a portfolio of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS products automate and track your backup operations and enable non-disruptive backup and fast recovery of vital files, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS lets you avoid data loss caused by hardware breakdown, natural disasters, fire, malware such as ransomware, user mistakes, ill-intentioned insiders, or software glitches. Managed backup services available in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these managed services are most appropriate for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to provide centralized control and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage space. Email Guard's onsite gateway device provides a further level of analysis for inbound email. For outgoing email, the local security gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight MFA with Cisco Duo: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
Progent's Duo authentication services incorporate Cisco's Duo cloud technology to protect against password theft by using two-factor authentication (2FA). Duo supports one-tap identity confirmation on Apple iOS, Android, and other out-of-band devices. With 2FA, whenever you log into a secured online account and give your password you are asked to confirm your identity on a device that only you have and that is accessed using a different network channel. A broad selection of out-of-band devices can be utilized as this added means of authentication such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can designate multiple validation devices. For details about ProSight Duo identity authentication services, visit Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Co-Managed Call Desk: Outsourced and Co-managed Call Desk Services
Progent's Co-managed Service Desk provides a seamless supplement to your in-house IT support staff. End user interaction with the Help Desk, delivery of support services, issue escalation, trouble ticket generation and updates, performance measurement, and maintenance of the support database are cohesive regardless of whether issues are taken care of by your corporate support group, by Progent's team, or a mix of the two. Your business has complete versatility to expand or shrink your part of technical support work as circumstances demand. Progent takes care of startup installation and provisioning of the professional services PSA software plus workflow documentation, testing and training.
To find out more about ProSight Co-Managed Support, see ProSight Shared Support.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based analysis technology to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely escape legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to manage the complete malware attack progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering via cutting-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent can also help you to set up and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- Patch Management: Patch Management Services
Progent's managed services for software and firmware patch management provide businesses of all sizes a flexible and affordable alternative for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your ever-evolving information network. Besides optimizing the protection and reliability of your IT network, Progent's software/firmware update management services allow your IT staff to concentrate on more strategic projects and tasks that derive maximum business value from your network. Learn more about Progent's software/firmware update management support services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can save up to half of time spent searching for vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their IT system. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with data security requirements, higher utilization of IT resources, faster problem resolution, more dependable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent information assurance consultant. The interview is intended to assess your company's preparedness to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup/recovery system that aligns with your company's requirements. For details, see The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special information technology projects. Progent's rates for ongoing development or consulting tasks are set based on the qualifications of the consultants assigned. Progent's background in these special fields of computer technology enables customers to execute critical initiatives within budget and on time. Progent's special online engineering services include:
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Call Center Services
Progent's Help Desk support alternatives for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, shared Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that handles all aspects of online desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve complex issues.
Progent's Help Desk sharing services allow your IT organization to share the load for Help Desk services transparently between your IT team and Progent's large roster of seasoned technical support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution based on the leading professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Call Center team of veteran network experts gives your workers in Brasília Federal District quick communication with an efficient support resource with substantial experience providing phone help and remote repair service for networks powered by Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Call Center the reputation as a significant driver of business efficiency, and Progent's target is to fix and not simply record technical problems.
- Business Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Consulting Team provides online and in-depth consulting expertise and training in specific application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and training for Microsoft business applications such as CRM, Microsoft Office Project, Microsoft 365 Word, and Office Excel. To find out more information on Progent's consulting, custom development, and education services, visit Progent's Business Application Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants can provide advanced remote and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of System Center2, expand or tune an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Services
Progent can deliver businesses in Brasília Federal District remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can configure Operations Manager to suit your environment so that your IT support is proactive rather than reactive. By detecting possible problems before they cause downtime, automated monitoring can minimize disruptive and costly network failures. Progent can also assist with network monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft networks, or systems powered by a combination of operating systems.
How Your Brasília Business Can Contact Progent's Remote Service Experts
To contact Progent about emergency online support with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or visit Contact Progent.
For organizations and startups in Brasília Federal District, Progent's phone-based computer support specialists are ready to provide effective and affordable IT support the instant your company needs it. Over 20 years of delivering online tech support has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to refine online connectivity tools to solve computer problems rapidly while avoiding the cost and lost time associated with on-site support visits.
Even if your Brasília business has a local independent support technician or employs an in-house IT staff that know how to deal with the majority of computer problems, Progent's Microsoft and Cisco certified consultants can offer an easy and seamless remote expansion of your local resources in cases when your regular service personnel either lack the availability or the knowledge to resolve unexpected system crises or especially complicated integration problems.
Details of Progent's Remote Computer Services for Brasília Federal District
Progent's phone support, remote troubleshooting, system security consulting, and system management services offer companies in Brasília Federal District the greatest leverage for your IT budget. Whether you need occasional telephone help and Internet-based network repair or full-time Help Desk call center support and system administration, Progent's experts can deliver your company world class IT support while allowing you to avoid the expense and administration overhead of carrying a large internal IT organization. Highlights of Progent's National Remote Support services include:
- Fast Telephone Contact with Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can deliver immediate and economical expertise to businesses in Brasília Federal District and is also ideal for customers in more remote areas that lack technicians with in-depth expertise supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of background integrating Microsoft products. As a Microsoft Partner support firm, Progent has the advantage of a broad selection of Microsoft support tools, technical information, and continuing education.
- Per Minute Billing to Minimize Expenses
Progent provides remote support on a by-the-minute billing plan, so you are charged only for the support you use. Progent has no minimum charge for phone help and imposes no periodic subscription fee for services provided during regular business hours. This protects you from paying big invoices for routine repairs.
- Access to Cisco Certified Network Infrastructure Professionals
Progent's registered experts for Cisco offers the services of authorized specialists with experience in designing, implementing, and managing networking environments based on Cisco products. Progent can offer a CCIE or CCNP to show you how to build high-speed, reliable, and protected infrastructure for fixed and mobile networking.
- Application Specialists Team
Progent's core support services consist of system integration, MS Exchange expertise, network security planning, and Help Desk sharing services. Progent's Application Experts Team can provide in-depth consulting support in critical application areas. Help available from the Application Experts Team covers:
Microsoft Dynamics GP Consulting and Customization
Microsoft Project Support
Office 365 solutions support
Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Development and Troubleshooting
Power BI Solutions
UNIX, Linux and Solaris Help
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Programming, and SQL Server 2014 Application Programming and Troubleshooting
Oracle Management Support and Application Programming
MySQL Management and Application Development
Mac Support
Amazon Marketplace Web Service Application Development
By offering a convenient one-stop resource for network generalists and application experts, Progent is able to deliver timely, inexpensive, and comprehensive information technology solutions that match the unique requirements of your business.
- State of the Art Online Access Software
Secure remote access permits Progent's service professionals to see exactly what your customers see. This makes it easier to find fast fixes to issues that could otherwise demand an expensive onsite service call. Sophisticated remote connectivity tools and experienced engineers together enable Progent to resolve most IT issues quickly and economically. Progent is an industry leader in offsite troubleshooting and remote system tracking.
- Support for Leading VPN Gateways
Progent supports safe Virtual Private Network access for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access enables the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing network security.
- 24x7 Service for Maximum Network Uptime
For offices with mission-critical applications, Progent offers optional 24x7 remote support services. Combined with automated 24x7 network monitoring based on MS System Center Operations Manager 2007, this offering can help produce maximum network availability.
- Help Desk Services
Progent's Help Desk outsourcing services are intended especially for budget-conscious businesses whose workers require immediate recourse to a Help Desk Call Center with expert telephone support and full escalation capability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of IT experience, refined remote support tools, and familiarity with corporate IT enable companies to avoid the limitations associated with exclusive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched internal resources.
Progent adds value by offering:
- Best Practices
Progent's staff of Microsoft and Cisco Certified consultants average longer than a decade of hands-on industry experience, at the front lines of IT service, performing a broad variety of technical projects for a large array of customers. Each Progent consultant shares a refined set of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting staff. This guarantees that you get not only world-class technical capability, but also a consultant with field-tested methods for using technical knowledge to solve real-world network problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for remote support and on-premises visits by the minute. As a result, you are invoiced exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or emergency service, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel except for urgent support where on-site work is less than four hours. Also, Progent imposes no minimum charge and asks no retainer for services delivered during normal working hours. Many service firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for fast repairs so you won't be forced to permit simple problems to stay unaddressed.
- Full Records of IT Services
Progent has created a sophisticated service reporting system that stores and formats complete documentation for all billed services. Unlike some independent consultants or local service organizations who offer minimal documentation or specifics of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support documentation sent by each consultant to each customer. The practice of detailing and archiving support records allows more effective support and eliminates a variety of typical misfortunes such as when a service client is virtually held hostage to a consultant who refuses to release vital service information.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the only support companies to offer 24x7 remote monitoring services powered by MS System Center Operations Manager. MS Operations Manager allows your computer support to be proactive rather than reactive. By revealing potential issues before they cause downtime, network monitoring can save your IT network from painful and costly availability losses.
How Does My Business Begin Receiving Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.