Fast Remote Troubleshooting for Brasília Federal District Information Networks
Urgent Phone Technical Support for Brasília NetworksFor companies in Brasília Federal District, Progent offers online support for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to help with challenging infrastructure problems, as well as the services of CISSP-accredited cybersecurity consultants to help with high-level security architecture and diagnostic issues.

Progent's online support experts offer excellent value due to the fact that they have the practical experience and are equipped with the advanced tools necessary to resolve most information system issues rapidly. Efficient support lowers direct costs because service calls require minimal billable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your site. Your organization saves even more in indirect costs by minimizing or avoiding network outages and related costs stemming from business disruption, upset clients, idle workers, and distracted executives. Progent's advanced remote technical support know-how is particularly valuable in environments that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an option.

Progent's pricing model for remote support is structured to stretch your IT service investment. Progent bills per minute for telephone-based consulting, so you pay just for the services that you actually get. In contrast to typical online service organizations, Progent requires no startup charge or minimum job duration. Progent's per-minute granularity and clean model for billing prevent scenarios where speedy. minor solutions somehow end up as big bills. Progent's skill at dealing with technical issues quickly means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an arsenal of customized tools and field-proven processes that permit the maximum degree of effectiveness for online help and repair for computer networks of all sizes. Progent provides safe VPN support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the experts of Progent's online support team to communicate with your computer system remotely without compromising system security.

Progent's advanced customer support reporting system maintains detailed documentation for all service that Progent's customers have received. Progent's staff consultants have the benefit of the history of all help delivered to each client by any engineer. This database of issues and fixes is stored as a conveniently exploitable internal knowledge base that allows Progent's remote support experts to communicate their experiences with the whole team to make sure that the effectiveness of Progent's technical support grows over time. Progent's advanced certifications and working associations with important industry leaders including Cisco and Microsoft make available other massive technical knowledge bases and permit quick response from manufacturers' in-house product engineers so Progent's remote consulting experts can arrive at optimal solutions in the least time.

Remote technical services offered by Progent to businesses in Brasília Federal District include:

ProSight Fixed-price IT Services for Small and Medium Size Organizations
Progent offers a selection of affordable, fixed-price managed services intended to enable small and mid-size businesses to benefit from the same best-of-breed technology used by some of the world's leading enterprises. Progent's ProSight suite of network monitoring and management services addresses all critical facets of modern networking including email content filtering, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based analysis tools to defend endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to address the complete threat lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your organization's specific needs and that allows you prove compliance with legal and industry data protection regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent's consultants can also help your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup technology companies to create ProSight Data Protection Services (DPS), a selection of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS services manage and monitor your data backup processes and allow transparent backup and fast restoration of vital files, apps, images, plus virtual machines. ProSight DPS helps your business protect against data loss caused by equipment breakdown, natural calamities, fire, malware like ransomware, user error, ill-intentioned employees, or software bugs. Managed backup services in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these managed backup services are best suited for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer organizations of any size a versatile and affordable solution for assessing, validating, scheduling, applying, and documenting software and firmware updates to your ever-evolving IT system. In addition to optimizing the protection and functionality of your computer environment, Progent's patch management services allow your IT team to focus on line-of-business projects and activities that derive maximum business value from your information network. Find out more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA services incorporate Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo enables one-tap identity verification with iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a secured application and enter your password you are asked to verify your identity on a unit that only you have and that uses a different ("out-of-band") network channel. A broad range of out-of-band devices can be utilized as this added form of ID validation including a smartphone or wearable, a hardware/software token, a landline phone, etc. You may register several verification devices. For more information about Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing suite of in-depth reporting plug-ins designed to work with the industry's leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues such as spotty support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security vendors to deliver web-based control and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, track, optimize and debug their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always current, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming network management processes, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding devices that need important software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so that any looming issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can save up to half of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you're planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to get an unbiased evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how well the configuration of your essential network assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with data security standards, higher utilization of IT assets, faster problem resolution, more dependable backup and restore, and less downtime. Read more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your company's ability either to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup/recovery system that aligns with your company's requirements. For details, see The ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent can provide the services of world-class online consulting professionals for special IT programs. Progent's charges for ongoing development or consulting projects are set based on the qualifications of the engineers assigned. Progent's experience with these special fields of information technology enables customers to execute major projects economically and on schedule. Progent's special online engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk programs for businesses with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, co-managed Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that manages all aspects of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides service desk support at a significant discount from Progent's regular desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progent's Help Desk Call Center consulting expertise can aid you in establishing an efficient new Call Center or improving your existing one, evaluating or modifying Help Desk application software to address the particular needs of your business, or providing temporary phone support staff to supplement your internal Help Desk group to deal with unusually busy events such as software migrations, mass updates, or installing new applications.

    Progent's Help Desk staff of seasoned information technology consultants provides your customers in Brasília Federal District instant contact with a large technical support group with substantial experience providing phone help and online repair service for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk perception as a major enabler of company performance, and Progent's aim is to resolve and not simply report IT issues.

  • Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting Team can supply phone-based and in-depth consulting expertise and training in specific business application fields that include ERP, MRP, accounting system customization, and CRM. Progent also can provide consulting, custom development, and training for Microsoft business applications such as CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To read additional information concerning Progent's consulting, programming, and education offerings, see Progent's Applications Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of multi-OS environments that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consultants offer advanced remote and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of Microsoft System Center2, extend or tune an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver organizations in Brasília Federal District remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can adapt SCOM to suit your environment so that your IT support is proactive rather than reactive. By exposing emerging problems before they grow into network outages, system monitoring can minimize stressful and expensive information system crises. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or environments that incorporate a combination of OS platforms.
How Your Brasília Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency online assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Brasília Federal District, Progent's phone-based computer support engineers are ready to deliver effective and affordable system support whenever your organization requires it. More than two decades of delivering remote tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to refine remote connectivity tools to repair IT problems rapidly while avoiding the expense and lost productivity that comes with in-person support calls.

Even if your Brasília office deals with a local independent consultant or maintains a full time organization that know how to handle common network problems, Progent's Microsoft certified engineers are available to provide a convenient and seamless remote extension of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the knowledge to fix sudden system emergencies or particularly challenging integration problems.

Benefits of Progent's Network Help for Businesses in Brasília Federal District
Progent's online technical help services enable your Brasília company to experience the benefits of on-call, enterprise-grade IT support without the cost of managing an in-house IT staff. Your information system will acquire added strategic worth by being more available, efficient, and protected. Advantages to your business include:

  • Convenient virtual extension of your on-site IT resources
    For most offices in Brasília Federal District, local computer support providers, whether made up of freelance consultants or an in-house maintenance staff, can solve the majority of technical issues. On the other hand, serious problems sometimes spring up when local resources are too busy or unavailable, and some problems may stem from technology that is beyond the scope of your local service people. In these instances, Progent's on-call service experts offer an easy, fast, and budget-friendly way to supplement your regular resources and to convey useful information to improve your ability to deal with downstream issues in-house.

  • Less Dependence on Freelance Consultants
    For IT maintenance, smaller organizations often rely on independent freelance service providers. While freelance service people carry less internal costs than big consulting firms and can afford to charge lower rates, they are sometimes stretched too thin, making it hard to respond quickly to crisis situations. If a freelance consultant is occupied with another customer, sick, on vacation, or in training, the absence of reserve personnel may force your business to go without help during an IT crisis. As your company grows, system downtime and problems with critical applications become more costly. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers a dependable source of backup support experts to make sure your IT system remains up and running.

  • Build a Scalable Foundation for Smooth Expansion
    Businesses typically begin with an IT system implemented on a shoestring budget. Lacking a robust framework, band-aid repairs often get piled on top of a shaky foundation. As a company grows, reliability and expandability issues can hinder the productivity of the business. These poorly built environments need careful assessment, intelligent strategic planning, and broad-based IT expertise to evolve to a system infrastructure able to offer the solid foundation to meet critical business requirements and ease downstream expansion.

  • Interact with Solution Providers Instead of Product Vendors
    Smaller businesses need guidance and technical training to negotiate an increasingly complex array of product alternatives capable of accelerating business success and enhancing productivity. Businesses hardly need a network consultant who is motivated to resell a specific vendor's technology. IT support and product sales can result in a situation where the proposed solution is built around a profitable product rather than the genuine requirements of a business. Progent eliminates these conflicts of interest by selling only services instead of products. This allows Progent to match IT expertise with the best needs of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of technical knowledge, fine tuned remote support software, and understanding of corporate IT allow offices to escape the pitfalls of exclusive reliance on smaller service organizations, individual freelance consultants, or over-stretched internal resources.

Progent stands out by providing:

How Does My Business Start Receiving Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.



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    ProSight Data Protection Services ECHO from Progent provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of vital data, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can provide world-class support to set up ProSight DPS to to comply with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data.

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    Progent's Private Cloud Hosting outsourcing offers complete hosting of a small or mid-size organization's production servers in a solution that delivers the maximum degree of availability and scalability and is in addition easy to migrate to any data center. Progent's Private Cloud Hosting and Management services are based on proven virtualization technologies that enable small businesses with mixed- platform environments to save dramatically on the costs of capital investments, infrastructure maintenance, and network administration while benefiting from enterprise-class reliability and an unmatched degree of vendor independence.

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    To see replies to frequent enquiries about becoming employed by Progent, see Employment at Progent Questions and Answers.

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    Dynamics GP 2015 R2 (formerly Great Plains) features a new architecture that improves cloud integration, supports popular smart phones and tablets, permits one-time sign-on with Microsoft Azure Active Directory, and strengthens security. Dynamics 2015 R2 also simplifies reporting, includes new Workflows, expands the Web Client, and delivers over 100 enhancements to various applications. Progent's Microsoft-certified and Cisco-certified consultants have the broad technical skills and hands-on experience to resolve the many IT and business issues associated with deploying and managing Microsoft Dynamics GP 2015 R2 and can assist you to carry out an efficient migration that will maximize the business value of your investment in this mission-critical platform.

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    Progent is an authorized Hornetsecurity/Altaro partner and can plan, configure, and manage an implementation of 365 Total Backup to safeguard your Microsoft 365 mailboxes, files stored within your organization's OneDrive Accounts and SharePoint Document Libraries, Teams Chats, plus files on Windows endpoints.

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    Cisco Unified Communications Manager (CUCM or Unified CM), originally branded CallManager, functions as the foundation of Cisco's collaboration platform. CUCM and Unified CM Express (CME) offer a location-independent IP-PBX by integrating closely with apps such as Cisco Unified CM IM and Presence Service with Jabber support, Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for building a highly automated customer contact solution. Progent's CCIE-certified consultants can deliver efficient and affordable remote and on-premises support to help businesses of any size to build and maintain CUCM deployments by providing Cisco Unified Communications Manager integration and troubleshooting consulting services that add optimum business value. Progent's consultants can help with any aspect of Unified CM setup and troubleshooting in areas such as integrating Cisco Voice over IP phones and desktop Video phones, designing dial plans, setting up SIP trunking and PSTN calling, deploying ISR G2 routers with CUBE support, designing Cisco UCS server failover systems for high availability, capacity planning, and integration with Microsoft Exchange Server.

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    Exchange Servers and Apple Mac workstations can work together efficiently. Progent's Mac and Microsoft premier experts can help you set up Microsoft Entourage and Exchange so your Apple Macintosh users are able to work closely with colleagues who use Outlook. With Microsoft Exchange and Entourage 2008 or 2004 for Mac, Exchange and Apple Macintosh software can coexist, allowing Mac users to get and send messages, search the GAL, import addresses, synchronize calendars, and alert fellow workers to conferences with your Microsoft Exchange account. Progent will verify that your Microsoft Server is properly set up and that WebDAV and Outlook Web Access are enabled. Progent also offers customized onsite Entourage training.

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    System Center Configuration Manager automates software provisioning and updating, streamlines compliance settings control, keeps track of network resources, guards against corporate data leakage, performs health monitoring, enables secure self service, and offers a single control mechanism for managing multi-operating system networks running on-prem, cloud, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager consulting team and Azure cloud experts can assist businesses of any size with any aspect of designing, implementing, operating and troubleshooting a System Center Configuration Manager solution for on-premises, cloud, or hybrid networks.

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    Microsoft Dynamics GP 2015 R2 (formerly Great Plains) introduces a new architecture that improves cloud readiness, works with popular handheld devices, permits single sign-on with Azure AD, and tightens security. Microsoft Dynamics 2015 R2 also simplifies management reporting, incorporates new Workflows, extends the Web Client, and adds more than 100 improvements to its library of applications. Progent's team of Microsoft-certified consultants offer the broad knowledge and hands-on experience to resolve the many technical and business issues involved with upgrading to Dynamics GP 2015 R2 and can assist you to perform a smooth migration that will optimize the return on your investment in this mission-critical platform.

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    Progent's Citrix-certified experts can assist you to evaluate the business benefits of the available versions of Citrix Essentials for Hyper-V, help you to integrate Citrix management utilities in your Hyper-V network, and demonstrate to you how you can use Citrix Essentials for Hyper-V to improve the performance, availability, flexibility, and fault tolerance of your virtual environment while reducing the cost of equipment and support and simplifying management tasks.

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    Small to middle size companies can now get all the advantages of System Center Operations Manager and in addition have fast access to Progent's Microsoft and Cisco Premier IT support experts. With Progent's affordably priced IT service programs, small businesses can choose a simple Microsoft System Center Operations Manager-based co-sourcing service program with server monitoring, reporting, Help Desk and online service or a complete round-the-clock outsourcing package. Progent offers expertise in Operations Manager 2007 to provide small company networks world-class availability, protection, and productivity.

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    Progent's Shared Help Desk service allows your business to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's roster of certified desktop support engineers and subject matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution built around ConnectWise Manage, the leading shared professional services automation (PSA) platform for handling service requests, ticketing, ownership, progress tracking, and reporting.


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