Immediate Remote Help for Brasília Federal District Networks
For organizations located in Brasília Federal District, Progent offers online technical support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have delivered online troubleshooting to companies in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging networking problems, as well as the assistance of CISA and CISSP-qualified security experts to handle advanced security design and diagnostic jobs.
Progent's online technical support engineers provide excellent leverage because they possess the real-world background and are equipped with the sophisticated tools necessary to resolve most network issues rapidly. Efficient support lowers immediate expenses since solutions use up minimal billable consulting minutes. Remote help also avoids the expense of dispatching a consultant to your location. Your organization benefits even more with indirect expenses by reducing or avoiding system outages and associated losses stemming from business discontinuity, upset customers and vendors, unproductive employees, and distracted management. Progent's advanced remote technical support know-how is particularly important for organizations that rely on public clouds for vital infrastructure or software such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be an option.
Progent's pricing model for online support is structured to stretch your network support dollar. Progent bills on a per-minute basis for phone assistance, so you pay exclusively for the support that you actually get. Unlike many online service organizations, Progent requires no startup fee or minimum job duration. Progent's one-minute billing unit and clean policy for billing save you from scenarios where fast solutions manage to turn into large bills. Progent's penchant for disposing of technical issues efficiently means you spends less cash.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined a collection of optimized tools and proven processes that promote the maximum level of efficiency for online technical support and repair for IT systems of any size. Progent provides secure VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the experts of Progent's online support team to connect to your company's network remotely without compromising system security.
Progent's sophisticated service database application maintains comprehensive documentation for all support that Progent's clients have been provided. Progent's staff engineers have access to the specifics of assistance delivered to each Progent client by any Progent consultant. This database of problems and responses is stored as a conveniently searchable proprietary database that permits Progent's remote support engineers to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support services improves daily. Progent's high-level accreditations and working associations with major industry leaders such as Cisco and Microsoft open up additional vast technical databases and allow priority access to manufacturers' in-house engineering staff so Progent's online service specialists are able to come up with optimal solutions in the least time.
Remote services offered by Progent to clients in Brasília Federal District include:
Authorized Windows Expertise
Progent's Microsoft-certified remote service experts offer computer repair and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can help you with a wide variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 deployment,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint 2019 design and integration, SharePoint 2016 migration and hybrid integration support, Microsoft Teams configuration help, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration, and Microsoft Communications Server upgrade,
Microsoft Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Programming,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide array of cost-effective PC desktop consulting and support services to help you company to deploy, configure, repair, and manage workstations and laptops based on Microsoft Windows. Progent's PC desktop support services include offering Microsoft Windows 10 integration assistance plus Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to streamline the management of your PCs along with your cloud-connected mobile devices.
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network professionals, and indicates a person's networking knowledge at the expert level. Cisco CCIEs know how to deal with the most difficult challenges associated with network infrastructure planning, integration, administration, protection, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's internal product support engineers in isolating problems with IOS network management utilities and developing alternate approaches or identifying program patches. Cisco qualified CCIEs represent an excellent cost-effectiveness because their broad experience allows them to fix problems rapidly. In typical instances, less seasoned consultants can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE consultants can connect to your computer system via the latest on-line troubleshooting tools to perform efficient, secure, and affordable diagnosis and repair.
Brasilia Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Brasilia metro area.
Progent locations in Brasilia Metro
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's industry-leading family of networking appliances. Cisco infrastructure consulting offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting and support services, Cisco Nexus switch support, Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones support and Cisco wireless VoIP phones integration, Cisco Meraki wireless access point layout and configuration, Cisco Aironet Wireless Access Points deployment support, Cisco wireless controllers support Services, Cisco VPN and Network Security Setup and troubleshooting assistance, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration expertise. Progent also offers remote and onsite wireless site surveys to assist you to modernize your Wi-Fi ecosystem.
CISSP and ISSAP Premier Network Security Consultants
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of security services that can strengthen the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or assist you to clean up rapidly following a damaging penetration. Security support services available from Progent cover in depth network security and compliance assessment utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; rapid recovery from malicious attacks; installing firewalls; establishing safe techniques for remote and mobile connectivity; securing your messaging system against spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote support services to help businesses of all sizes integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid environments that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid network models that seamlessly combine physical IT assets along with cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud migration services that include Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of experience delivering high-level consulting services remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a repeatable workflow for restoring applications and services quickly following an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. SRM also allows non-disruptive testing for disaster recovery, updates and patches and can generate reports to verify full service restoration, validate SLAs and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help you to design, configure, test and administer a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud tools for managing private and public cloud and hybrid cloud environments that provide high availability, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high degree of automation independent of the hardware used by the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide remote support services to cover a broad spectrum of information technologies such as system infrastructure, messaging solutions, system and operational security, plus UNIX and Microsoft Windows integration. For server consolidation and easy administration in networks that combine Linux with Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also assist with transitioning from legacy systems to Microsoft Windows or Linux-powered solutions. Progent's group-based methodology for resolving network issues enables quick escalation, when required, to engineers with appropriate expertise to tackle complex situations. This accelerates repair of urgent problems, minimizes network downtime, and cuts support expense.
Important Linux variants for which Progent offers expert support include:
Progent's ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price services intended to allow small and mid-size organizations to benefit from the same best-of-breed technology deployed by many of the industry's top enterprises. Progent's ProSight portfolio of network monitoring and management services addresses all critical aspects of modern networking including email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning tools to defend endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which routinely escape legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to address the complete malware attack progression including filtering, infiltration detection, containment, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your company's specific needs and that allows you demonstrate compliance with government and industry data security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of critical files, applications and VMs that have become unavailable or damaged as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security vendors to provide web-based management and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email that stays within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map, track, optimize and debug their connectivity appliances like routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating devices that require critical software patches, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network running efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so that any potential issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you’re making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an objective evaluation of the health of their network. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the deployment of your core infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both also come with a year of advanced remote network monitoring and management. Advantages can include easier management, better compliance with data security requirements, more efficient utilization of network assets, quicker problem resolution, more dependable backup and recovery, and higher availability. Read more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent backup/recovery expert. The interview is intended to help assess your organization's ability either to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your existing cybersecurity posture and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient AV and backup/recovery system that aligns with your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent offers the services of world-class online consulting experts for special information technology projects. Billing charges for longer-term development or consulting projects are determined based on the qualifications of the engineers assigned. Progent's background in these special fields of computer technology enables clients to execute critical initiatives economically and on schedule. Progent's special remote consulting solutions include:
How Your Brasília Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center service offerings for businesses with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, co-managed Helpdesk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that handles all facets of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides call desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve the most problems.
Progent’s shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progent’s Help Desk sharing service is an advanced service desk solution built around the top professional services automation platform for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Call Center staff of veteran information technology consultants provides your customers in Brasília Federal District instant contact with a dependable network service resource with years of experience providing phone help and remote repair service for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Call Center recognition as a solid contributor to company efficiency, and Progent's target is to resolve instead of simply report technical issues.
- Applications Support: Training, Development, and Integration
Progent's Applications Experts Group provides online professional engineering expertise and education in specific business application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and education for Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information about Progent's expertise, programming, and training services, visit Progent's Applications Experts Group.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver organizations in Brasília Federal District remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to fit your environment so that your computer support is proactive rather than reactive. By exposing looming issues before they cause full-scale emergencies, remote monitoring can avoid disruptive and expensive network crises. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or networks based on multiple operating systems.
To contact Progent about emergency online expertise with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or go to Contact Progent.
For businesses and new businesses in Brasília Federal District, Progent's phone-based computer support specialists can provide expert and economical IT help whenever your organization requires it. More than 15 years of providing remote technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to refine online access technology to fix network problems rapidly while eliminating the cost and lost productivity associated with on-site support visits.
Even if your Brasília organization relies on a regular freelance consultant or maintains a full time IT staff that know how to deal with typical network issues, Progent’s Microsoft certified engineers are available to offer a convenient and seamless virtual extension of your local resources for situations when your usual service personnel either lack the availability or the experience to solve unexpected network emergencies or especially complex integration projects.
Features of Progent's Remote Computer Services for Brasília Federal District
Progent's online support, remote troubleshooting, network security consulting, and network administration services give companies in Brasília Federal District unparalleled leverage for your support investment. Whether you need one-time telephone support and remote network repair or ongoing Help Desk call center support and system administration, Progent's experts can deliver your organization world class network support while allowing you to eliminate the cost and administration overhead of running a full-service in-house IT organization. Highlights of Progent's online help program include:
- Immediate Phone Access to Microsoft Premier Professionals
Progent's team of Microsoft-certified engineers can provide immediate and economical expertise to offices in Brasília Federal District and is also ideal for networks in geographic regions that have a limited supply of consultants with proven experience supporting Microsoft's current line of server technologies. All Progent phone support staff have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the use of a broad range of Microsoft support utilities, technical databases, and on-going training.
- Per Minute Billing to Reduce Expenses
Progent offers remote help on a per-minute billing plan, so you pay only for the support you use. Progent asks for no minimum fee for phone service and asks for no ongoing subscription fee for services provided during normal working hours. This protects you from paying big invoices for quick fixes.
- Availability of Cisco Network Architecture Specialists
Progent's registered experts for Cisco can provide the services of on-staff specialists who have experience in designing, implementing, and managing networking environments powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and secure infrastructure for local and remote networking.
- Application Experts Team
Progent's core consulting services consist of technology integration, MS Exchange consulting, network security design, and Co-managed Help Desk services. Progent's Experts group offers in-depth consulting expertise for specific business applications. Help available from the Application Experts Team covers:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project Support
Microsoft Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Services
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Application Development, and SQL Server 2014 Software Programming and Troubleshooting
Oracle DBA Services and Software Development
MySQL Project Management and Software Design
Apple Macintosh Help
Amazon Marketplace Web Service (Amazon MWS) Application Development
By providing a convenient centralized source for IT generalists and application experts, Progent can tailor fast, cost-effective, and thorough IT solutions that match the special needs of your business.
- Sophisticated Online Connectivity Software
Secure remote connectivity permits Progent's service experts to observe precisely what your users see. This makes it easier to find fast fixes to issues that might otherwise require a costly onsite service call. Sophisticated remote connectivity software and experienced engineers combine to enable Progent to repair most network issues rapidly and affordably. Progent is a pioneer in online support and automated system monitoring.
- Support for Mainstream VPN Products
Progent supports secure Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- 24x7 Support for Maximum System Uptime
For companies with mission-critical applications, Progent offers optional round-the-clock remote support services. Combined with automated 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this offering can help ensure high network uptime.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are designed especially for budget-conscious offices whose workers need instant recourse to a Help Desk service with expert telephone support and full escalation ability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's head count, range of IT experience, refined remote support tools, and familiarity with corporate IT enable businesses to escape the pitfalls associated with exclusive dependence on smaller service organizations, independent freelance service providers, or over-stretched in-house IT help.
Progent stands out by offering:
How Does My Business Start Getting Online Network Help from Progent?
- Proven Methodology
Progent’s staff of Microsoft and Cisco Certified experts average longer than a decade of real-world industry experience, at the front lines of network service, performing a wide variety of technical projects for an extensive mix of customers. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting staff. This ensures that you get not only expert technical capability, but also a consultant with field-tested methods for applying computer knowledge to resolve actual network problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for remote support and on-premises help per minute. Consequently, you pay just for delivered services. Progent does not impose a higher rate for off-hours or emergency service, and within California or in regions where Progent provides on-site service, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no service activation fee and asks no retainer for support services delivered during regular business hours. Many support firms demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates large invoices for quick solutions so you won't be tempted to permit simple problems to fester.
- Full Documentation of IT Services
Progent has created a comprehensive service reporting system that records and organizes complete documentation for all billed services. Unlike many independent consultants or small support firms who offer scant documentation or specifics of services performed, every service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the service documentation transmitted by every staff member to every customer. The practice of documenting and organizing support records results in more efficient support and eliminates a slew of typical misfortunes such as when a support customer is virtually held hostage to a consultant who won’t let go of the keys to the kingdom.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the few IT service companies to provide 24x7 network tracking services based on Microsoft Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By revealing possible problems before they cause downtime, system monitoring can keep your IT network from stressful and costly service disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.