Fast and Affordable Online Technical Support for Brasília Federal District Computer Networks
For organizations in Brasília Federal District, Progent offers remote help for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have provided online support to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to handle challenging networking issues, as well as the services of CISSP-accredited cybersecurity experts to help with advanced security architecture and diagnostic jobs.
Progent's remote support engineers offer exceptional leverage because they possess the practical background and have access to the advanced technology required to resolve the majority of information system problems rapidly. This lowers immediate expenses since service calls use up minimal billable consulting minutes. Remote help also eliminates the expense of sending an engineer to your site. Your organization benefits additionally with incidental costs by minimizing or eliminating network outages and associated costs resulting from business discontinuity, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced remote technical support experience is especially valuable for organizations that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.
Progent's billing policy for remote support is structured to stretch your network support investment. Progent charges by the minute for telephone-based assistance, so you owe only for the support that you actually get. Unlike many online service firms, Progent requires no service activation charge or minimum payments. Progent's per-minute billing unit and clean policy for billing eliminate situations where speedy. minor repairs manage to turn into substantial tabs. Progent's penchant for disposing of technical issues efficiently means you saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined an arsenal of optimized tools and field-tested processes that allow the maximum degree of effectiveness for remote technical support and troubleshooting for computer networks of any size. Progent offers secure Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the experts of Progent's Technical Response Center to interface to your company's computer system without compromising corporate security.
Progent's advanced customer support database application stores thorough documentation of the support that Progent's customers have received. Progent's team engineers have access to the details of assistance delivered to every Progent customer by any Progent consultant. This database of trouble tickets and resolutions is structured as an easily searchable internal knowledge base that permits Progent's remote support experts to communicate their knowledge with the whole team to make sure that the quality of Progent's support improves daily. Progent's high-level certifications and close relationships with major industry leaders such as Cisco and Microsoft make available additional massive support databases and allow quick response from vendors' internal support staff with the result that Progent's online consulting specialists are able to arrive at the most efficient resolutions quickly.
Online support offered by Progent to clients in Brasília Federal District include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert remote service experts can deliver computer repair and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can assist you with a wide variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server integration,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration consulting services, Microsoft Teams consulting, Microsoft Skype for Business Server migration consulting, Lync Server 2013 integration, and Office Communications Server upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of cost-effective desktop support services to help your company to install, integrate, repair, and manage workstations and laptops based on Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 integration support services plus System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune expertise to centralize the management of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the premier recognition for network professionals, and validates an individual's network technology skills at the expert level. CCIEs can deal with even the most difficult problems surrounding network design, installation, administration, protection, and problem solving. CCIEs operate closely with Cisco's internal engineers in analyzing problems with IOS Software network administration utilities and coming up with workarounds or locating program updates. CCIEs offer excellent value since their deep expertise allows them to resolve problems rapidly. In common cases, less experienced engineers can struggle for many hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE support experts can tie into your computer system using state-of-the-art remote support tools to perform quick, safe, and economical analysis and remediation.
Brasilia Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Brasilia metro area.
Progent locations in Brasilia Metro
Progent's CCIEs can provide expertise in the entire range of Cisco's market leading family of networking devices by providing consulting services such as:
CISSP and ISSAP Premier Network Security Engineers
Progent's accredited CISM and CISSP cybersecurity experts can provide a range of system protection solutions that can strengthen the safety of your Microsoft Windows, Apple macOS and OS X, or Linux network against internal or external threats or assist you to recuperate quickly following a damaging breach. Security support services available from Progent cover comprehensive information security analysis using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Hydra; fast cleanup after virus and worm assaults; installing firewalls; building secure mechanisms for off-site and mobile connectivity; defending your email system from viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide advanced remote consulting to help organizations of all sizes integrate their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that seamlessly combine on-premises resources as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of background providing high-level consulting services online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and verify a consistent process for restoring applications and services rapidly after an outage. SRM provides centrally managed and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also enables transparent testing for site recovery, upgrades and fixes and can produce audit reports to confirm full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, deploy, test and manage a disaster recovery system based on VMware SRM.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud used for administering private and hybrid cloud environments that deliver maximum uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high degree of automation independent of the hardware used by the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide phone-based support services to address a wide array of information technologies such as network infrastructure, email systems, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and easy administration in environments that include Linux-based systems and Microsoft Windows, Progent can provide VMware integration and Citrix expertise. Progent can also help with transitioning from legacy applications to MS Windows or Linux environments. Progent's group-oriented approach to resolving technical issues promotes fast escalation, if necessary, to engineers with task-relevant experience to handle complex situations. This expedites repair of urgent problems, reduces network downtime, and lowers service expense.
Important Linux platforms for which Progent offers expertise include:
ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, flat-rate services intended to allow small and mid-size businesses to benefit from the same advanced IT solutions deployed by many of the industry's leading corporations. Progent's ProSight suite of network monitoring and management services covers all key facets of modern networking including email content filtering, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior analysis tools to defend endpoint devices and servers and VMs against new malware attacks such as ransomware and email phishing, which easily escape legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to address the complete malware attack lifecycle including filtering, detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent can also assist your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid restoration of vital files, applications and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can provide advanced support to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to deliver web-based management and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further level of inspection for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, track, enhance and troubleshoot their connectivity hardware like routers, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when problems are detected. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding devices that require critical updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system running efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so any looming problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be moved easily to a different hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can save as much as 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you’re planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an objective assessment of the health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with government and industry security standards, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and higher availability. Read more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent information assurance expert. The interview is designed to assess your organization's ability either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective security and backup/recovery environment that meets your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent offers the skills of seasoned remote consulting experts for special information technology projects. Progent's charges for longer-term consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's background in these special areas of computer technology allows customers to complete major projects economically and on time. Progent's project-based online engineering services include:
How Your Brasília Company Can Contact Progent's Remote Support Professionals
Call Center Expertise
Progent's Help Desk Call Center support programs for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, co-managed Help Desk support services, and Call Center process consulting.
Progent's Standard Help Desk Services offer small organizations a complete service desk solution that handles all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.
Progent’s Help Desk sharing services make it possible for your business to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progent’s shared Help Desk service is a collaborative support solution built around the leading professional services automation tool for managing service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center team of seasoned network professionals offers your workers in Brasília Federal District rapid contact with a dependable network service resource with substantial background offering phone support and remote diagnostics for networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk the reputation as a solid enabler of business productivity, and Progent's aim is to solve instead of just record technical issues.
- Applications Support: Training, Customization, and Troubleshooting
Progent's Applications Consulting Group offers phone-based professional engineering support and training in specific application areas such as ERP, MRP, custom financial systems, and CRM. Progent also can deliver consulting expertise, custom programming, and education for familiar Microsoft applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more about Progent's expertise, programming, and education offerings, go to Progent's Applications Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from a previous version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent offers companies in Brasília Federal District remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager to fit your environment so that your IT maintenance is proactive rather than reactive. By exposing looming issues before they result in downtime, automated monitoring can avoid stressful and costly information system crises. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or environments that support a mix of platforms.
To get in touch with Progent about urgent remote assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.
For businesses and new businesses in Brasília Federal District, Progent's online network support specialists are ready to deliver effective and cost-effective IT support the moment your organization has to have it. More than a decade of delivering remote repair services has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to fine tune online access tools to repair computer problems rapidly while eliminating the cost and lost productivity associated with on-site support calls.
Even if your Brasília business has a local independent support technician or maintains an in-house IT staff that know how to deal with ordinary network problems, Progent’s Microsoft and Cisco certified engineers are available to offer an easy and seamless remote extension of your on-site resources for situations when your regular service personnel either lack the bandwidth or the experience to resolve unexpected system crises or especially challenging integration problems.
Benefits of Progent's Network Help for Offices in Brasília Federal District
Progent's online technical help services allow your Brasília business to experience the benefits of on-call, enterprise-level IT support without the expense of managing an in-house IT organization. Your network will acquire greater business value by being more reliable, productive, and protected. Benefits to your business include:
- Convenient virtual extension of your local support resources
For most companies in Brasília Federal District, nearby network support providers, whether consisting of independent consultants or an internal IT staff, can solve typical technical issues. However, serious problems might spring up when your regular resources are too busy or absent, and some trouble may stem from technology that is unfamiliar to your local service technicians. In these cases, Progent's on-call service professionals give you an easy, quick, and budget-friendly way to augment your local help and to pass on valuable knowledge to increase your capability to deal with downstream issues in-house.
- Reduced Reliance on Individual Service Providers
For IT maintenance, smaller organizations often depend on individual freelance service providers. Although independent service people carry less overhead than big support firms and can often charge lower rates, they are sometimes stretched too thin, making it hard to respond quickly to crisis situations. If an independent service provider is busy with another client, ill, on vacation, or in training, the lack of fallback help may require your business to wait for assistance during an emergency. As your network expands, system downtime and trouble with vital software are more expensive. The money you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent offers a dependable source of backup support experts to make sure your IT system remains up and running.
- Build a Solid Foundation for Seamless Expansion
Organizations often begin with an information architecture created on a modest budget. Without a proper infrastructure, band-aid repairs often get thrown on top of a weak foundation. When a network grows, reliability and scalability problems can hinder the productivity of the organization. Such badly designed environments require proper assessment, smart strategic planning, and wide IT expertise to evolve to a system architecture that can deliver the stable foundation to handle vital business requirements and ease downstream growth.
- Work with Problem Solvers Instead of Product Vendors
Smaller companies need advice and technical education to negotiate an increasingly complex maze of product options capable of promoting business growth and improving productivity. Businesses do not need a computer engineer who is attempting to resell a certain vendor's technology. IT consulting and product sales can result in a situation where the proposed
solution is designed around a profitable technology rather than the true requirements of a client. Progent avoids these dilemmas by selling just services instead of products. This allows Progent to match technical expertise with the best interests of clients.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of technical knowledge, refined remote support tools, and familiarity with corporate IT enable businesses to escape the pitfalls of excessive dependence on smaller service firms, individual freelance consultants, or over-stretched internal resources.
Progent adds value by providing:
How Does Our Company Begin Receiving Remote Network Help from Progent?
- In-depth Knowledge of Microsoft's Full Range of Server Platforms
Progent offers world-class expertise for Microsoft’s leading server products with services that include Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration support services, Microsoft Windows Server 2008 support, Microsoft Windows Server 2003 upgrades, MS Exchange 2019 integration, Microsoft Exchange 2016 migration, Exchange 2013 configuration, Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Exchange Server 2003 moves, plus MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for online service and on-site help per minute. Consequently, you owe just for delivered services. Progent does not impose a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent offers on-site support, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no minimum charge and requires no retainer for support services provided during normal business hours. Many service firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates large invoices for quick repairs so you will not be tempted to permit simple problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to deal with technical issues that are within their scope, Progent is able to focus on offering high-value services where Progent faces little competition. Businesses who utilize trusted freelance service providers or who employ in-house support staffs benefit when Progent passes on information about critical technology and tested processes to make their IT environments more robust, protected, and productive.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the only consulting firms to provide round-the-clock remote monitoring services powered by MS Operations Manager. MS Operations Manager causes your network support to be anticipatory instead of reactive. By uncovering potential issues before they cause lost productivity, network monitoring can keep your information network from stressful and expensive service disruptions.
To initiate Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.