Fast and Affordable Remote Technical Support for Brasília Federal District Networks
Fast Phone Consulting for Brasília SystemsFor businesses located in Brasília Federal District, Progent provides online support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered online support to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging infrastructure issues, plus the assistance of CISSP-certified cybersecurity consultants to handle advanced security design and troubleshooting issues.

Progent's remote support engineers provide excellent leverage because they possess the practical experience and have access to the advanced technology needed to resolve most information system issues quickly. Efficient support reduces immediate costs since service calls use up minimal billable consulting minutes. Remote help also avoids the expense of sending an engineer to your location. Your organization saves even more with incidental expenses by reducing or eliminating system outages and associated losses due to business disruption, upset clients, unproductive workers, and distracted executives. Progent's extensive online consulting expertise is especially important in environments that rely on public clouds for vital network infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an option.

Progent's billing policy for online help is designed to leverage your IT service dollar. Progent bills by the minute for phone consulting, so you are charged exclusively for the support that you receive. In contrast to typical remote service organizations, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute billing unit and clean model for pricing prevent scenarios where fast fixes somehow end up as major tabs. Progent's skill at solving problems quickly means you spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered an arsenal of optimized technologies and field-proven processes that allow the highest degree of efficiency for online consulting and troubleshooting for computer systems of any size. Progent offers safe VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the experts of Progent's remote service group to link to your system without violating system security.

Progent's powerful service reporting application stores comprehensive documentation describing all support that Progent's customers have received. Progent's staff engineers have the benefit of the history of assistance provided to each Progent customer by every engineer. This archive of trouble tickets and solutions is structured as a readily exploitable internal knowledge base that enables Progent's online support engineers to communicate their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves over time. Progent's extensive list of accreditations and close associations with key technology companies including Cisco and Microsoft make available other extensive support databases and permit fast response from vendors' internal product engineers so Progent's remote service specialists are able to arrive at the best solutions quickly.

Online services available from Progent to companies in Brasília Federal District include:

Progent's ProSight Subscription-based Managed Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, fixed-price managed services intended to allow small and medium-size businesses to utilize the same best-of-breed technology deployed by many of the world's top corporations. The ProSight series of outsourced network management services covers all key facets of information technology such as email protection, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates SentinelOne's cutting edge behavior machine learning technology to defend endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely evade traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to automate the entire threat lifecycle including filtering, detection, mitigation, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that allows you demonstrate compliance with legal and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with advanced backup/restore technology companies to produce ProSight Data Protection Services, a portfolio of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your data backup operations and allow non-disruptive backup and rapid restoration of critical files, applications, system images, plus virtual machines. ProSight DPS helps your business recover from data loss caused by hardware breakdown, natural disasters, fire, malware such as ransomware, user error, ill-intentioned employees, or application glitches. Managed services in the ProSight DPS portfolio include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these managed services are most appropriate for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for patch management provide businesses of any size a versatile and affordable alternative for assessing, testing, scheduling, applying, and tracking software and firmware updates to your dynamic IT system. In addition to maximizing the security and reliability of your computer network, Progent's patch management services permit your IT staff to focus on line-of-business initiatives and activities that deliver maximum business value from your network. Read more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation on Apple iOS, Android, and other out-of-band devices. With Duo 2FA, whenever you log into a secured online account and enter your password you are requested to confirm your identity on a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A broad range of out-of-band devices can be utilized as this second form of ID validation including a smartphone or wearable, a hardware/software token, a landline phone, etc. You may designate several validation devices. To learn more about Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security companies to deliver centralized control and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further level of inspection for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, optimize and troubleshoot their connectivity appliances like routers, firewalls, and load balancers plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, locating appliances that need critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent�s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management staff and your assigned Progent consultant so any potential issues can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can save as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you�re planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your essential network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with information security requirements, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's ability either to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient AV and backup environment that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent offers the services of seasoned online consulting professionals for contract IT programs. Billing charges for longer-term development or consulting tasks are determined based on the qualifications of the engineers assigned. Progent's experience with these important fields of computer technology allows clients to execute major projects within budget and on schedule. Progent's special remote engineering services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center support alternatives for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that handles all facets of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent’s Help Desk sharing services allow your IT organization to split the load for Help Desk support seamlessly between your IT team and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progent’s Help Desk Co-management service is an advanced support solution based on the leading professional services automation (PSA) platform for managing end-user service requests, ticketing, responsibility, status tracking, and reporting.

    Progent's Call Center team of seasoned network consultants provides your customers in Brasília Federal District instant access to a reliable network service group with substantial background delivering phone consulting and online troubleshooting for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk Call Center perception as a key enabler of company performance, and Progent's goal is to solve rather than simply track IT issues.

  • Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Consulting Team provides online and in-depth consulting expertise and training in specific business application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and training for familiar Microsoft business applications such as CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. To read more information about Progent's consulting, customization, and education services, visit Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts can provide world-class online and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center2, expand or tune your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent offers companies in Brasília Federal District online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can tune Operations Manager to fit your environment so that your network support is proactive rather than reactive. By detecting possible trouble spots before they evolve into network outages, remote monitoring can minimize disruptive and expensive network crises. Progent can also deploy network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or networks that incorporate a mix of operating systems.
How Your Brasília Business Can Contact Progent's Remote Service Experts
To contact Progent about emergency phone-based help with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Brasília Federal District, Progent's online computer support engineers can deliver expert and cost-effective system support the instant your company has to have it. Long experience delivering remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to fine tune online connectivity technology to fix computer problems quickly while eliminating the expense and lost time that comes with in-person service calls.

Even if your Brasília office relies on a regular independent consultant or employs an in-house IT staff that know how to deal with the majority of network problems, Progent's Microsoft certified engineers can still provide an easy and seamless virtual extension of your local resources for situations when your usual service personnel either don't have the availability or the knowledge to deal with sudden network emergencies or particularly complex integration projects.

Details of Progent's Remote Network Support for Brasília Federal District
Progent's phone support, remote troubleshooting, system security consulting, and system administration services give offices in Brasília Federal District unparalleled leverage for your IT investment. Whether you require one-time telephone support and remote troubleshooting or ongoing Help Desk call center support and system management, Progent's professionals can deliver your organization enterprise-level IT support while permitting you to eliminate the expense and administration overhead of carrying a large internal IT staff. Key features of Progent's online help services include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of IT background, fine tuned remote support tools, and understanding of enterprise networking enable companies to avoid the pitfalls associated with exclusive dependence on smaller service organizations, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier experts average longer than ten years of real-world industry background, in the trenches of network support, performing a broad variety of technical projects for an extensive mix of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support staff. This means that you get not just expert technical capability, but also a consultant with field-tested approaches for applying technical knowledge to repair actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and in-person help by the minute. As a result, you are billed exclusively for received services. Progent does not impose a higher rate for off-hours or priority support, and inside California or in regions where Progent provides in-person service, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no startup fee and requires no retainer for services provided during regular business hours. Many support organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with big bills for fast repairs so you won't be forced to allow minor problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to resolve technical issues that are within their comfort zone, Progent is able to focus on delivering hard-to-find skills where Progent has few competitors. Businesses who utilize familiar independent service providers or who maintain internal IT personnel benefit when Progent passes on information about new technology and proven methodologies to make their IT environments more robust, secure, and efficient.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the few consulting firms to provide 24x7 system tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your network support to be proactive rather than reactive. By revealing possible problems before they cause downtime, network monitoring can keep your information network from painful and costly availability losses.
How Does Our Company Start Receiving Online Technical Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.



An index of content::

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