Fast Online Technical Support for Brasília Federal District Computer Systems
Urgent Online Support for Brasília SystemsFor companies located in Brasília Federal District, Progent provides online help for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified engineers to help with challenging networking problems, as well as the services of CISA and CISSP-certified cybersecurity experts to handle advanced security architecture and troubleshooting jobs.

Progent's remote technical support experts provide exceptional value due to the fact that they possess the practical experience and have access to the sophisticated technology necessary to solve the majority of information system issues rapidly. Efficient support lowers direct expenses since solutions accumulate fewer billable consulting minutes. Online help also avoids the expense of dispatching a consultant to your site. Your organization benefits even more with indirect expenses by minimizing or eliminating network outages and associated losses resulting from business disruption, upset clients, idle employees, and de-focused executives. Progent's advanced remote technical support experience is particularly valuable for businesses that rely on public clouds for critical infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be useful.

Progent's pricing policy for online help is structured to leverage your network support investment. Progent charges by the minute for telephone-based consulting, so you are invoiced just for the services that you actually get. In contrast to typical online service companies, Progent imposes no startup fee or minimum job duration. Progent's one-minute billing unit and simple policy for pricing eliminate scenarios where quick fixes somehow end up as major invoices. Progent's skill at dealing with technical issues efficiently means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered a collection of customized technologies and proven processes that promote the maximum level of effectiveness for online engineering help and repair for computer networks of all sizes. Progent's Technical Response Center can interface to your company's network remotely without compromising system security.

Progent's sophisticated service database application includes comprehensive histories for all service that Progent's clients have received. Progent's authorized consultants have access to the history of assistance rendered to each client by any consultant. This history of anomalies and fixes is organized as a readily retrievable internal database that permits Progent's remote technical professionals to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's technical support improves daily. Progent's high-level certifications and close associations with important vendors such as Cisco and Microsoft make available additional massive support databases and allow priority response from manufacturers' internal support staff with the result that Progent's remote service specialists are able to arrive at the most efficient solutions promptly.

Online support provided by Progent to companies in Brasília Federal District include:

ProSight Managed Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, subscription-based services intended to enable small and medium-size organizations to utilize the same advanced technology used by some of the industry's top enterprises. Progent's ProSight line of IT management outsourcing services addresses all key facets of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your network running efficiently by tracking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so that all looming problems can be addressed before they have a chance to disrupt productivity. Learn more about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven platform for managing your client-server infrastructure by offering an environment for performing common tedious tasks. These include health monitoring, patch management, automated repairs, endpoint configuration, backup and restore, anti-virus protection, secure remote access, built-in and custom scripts, asset inventory, endpoint profile reporting, and debugging support. If ProSight LAN Watch with NinjaOne RMM identifies a serious problem, it sends an alert to your specified IT management personnel and your assigned Progent consultant so that potential problems can be fixed before they impact productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map out, track, enhance and debug their connectivity hardware such as switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that need important updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding family of real-time and in-depth reporting utilities designed to integrate with the industry's leading ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as spotty support follow-up or endpoints with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore technology vendors to create ProSight Data Protection Services, a family of subscription-based management offerings that provide backup-as-a-service. ProSight DPS products manage and track your data backup processes and enable non-disruptive backup and fast recovery of vital files, apps, images, and VMs. ProSight DPS lets your business recover from data loss caused by equipment breakdown, natural calamities, fire, malware like ransomware, human mistakes, ill-intentioned employees, or application glitches. Managed backup services in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these fully managed backup services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver web-based control and world-class security for your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a further level of analysis for incoming email. For outbound email, the local gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Duo: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication service plans incorporate Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity verification on iOS, Android, and other personal devices. With 2FA, whenever you log into a protected application and enter your password you are requested to confirm your identity on a unit that only you possess and that uses a separate network channel. A wide range of devices can be used as this second means of ID validation such as an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You may designate multiple verification devices. For more information about ProSight Duo identity validation services, refer to Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Shared Support: Outsourced and Shared Call Center Services
    Progent's Co-managed Help Desk Service offers a seamless supplement to your core IT support group. End user interaction with the Service Desk, delivery of support, problem escalation, ticket generation and tracking, performance metrics, and management of the support database are cohesive regardless of whether issues are resolved by your corporate IT support group, by Progent's team, or a mix of the two. You have complete flexibility to expand or reduce your share of IT support work as required. Progent takes care of startup deployment and provisioning of the professional services PSA software plus documentation, validation and training. For more information about ProSight Shared Help Desk, see ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a unified platform to address the complete threat progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering through leading-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent can also assist you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management provide businesses of any size a flexible and affordable solution for evaluating, testing, scheduling, implementing, and documenting updates to your dynamic information network. Besides maximizing the security and functionality of your IT network, Progent's patch management services free up time for your IT staff to concentrate on more strategic projects and activities that derive the highest business value from your information network. Find out more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to get an objective assessment of the health of their information system. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a more manageable Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with data security regulations, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. See more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's ability to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup/recovery environment that aligns with your company's requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for contract IT programs. Billing rates for longer-term development or consulting tasks are set based on the qualifications of the consultants involved. Progent's experience with these special areas of information technology enables clients to complete critical initiatives within budget and on schedule. Progent's project-based online engineering services include:

  • Call Center Support
    Progent's Call Center programs for organizations with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, shared Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services provide small businesses a complete solution that manages all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's shared Help Desk services make it possible for your business to split the load for Help Desk services transparently between your IT team and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution built around the leading professional services automation (PSA) platform for managing end-user service requests, ticketing, ownership, status tracking, and reporting.

    Progent's Help Desk Call Center team of seasoned network experts offers your clients in Brasília Federal District instant access to a reliable technical support group with years of experience providing telephone-based support and remote diagnostics for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Call Center recognition as a solid enabler of company efficiency, and Progent's aim is to fix rather than simply track network issues.

  • Business Applications Services: Education, Development, and Integration
    Progent's Applications Consulting Group offers phone-based advanced consulting support and education in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom programming, and training for Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. For more on Progent's consulting, custom programming, and training services, go to Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts offer world-class remote and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of System Center2, expand or tune an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Brasília Federal District online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting. Progent can tune SCOM to accommodate your environment so that your IT support is proactive rather than reactive. By detecting looming trouble spots before they evolve into downtime, automated monitoring can minimize stressful and costly information system breakdowns. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or systems that incorporate a variety of operating systems.
How Your Brasília Business Can Contact Progent's Online Support Professionals
To contact Progent about emergency online help with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Brasília Federal District, Progent's online computer support engineers are ready to deliver expert and cost-effective system help whenever your organization requires it. Over two decades of providing online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to fine tune remote access technology to repair network problems rapidly while eliminating the cost and lost time that comes with on-premises service visits.

Even if your Brasília business relies on a regular independent support technician or maintains an in-house organization that can handle ordinary computer problems, Progent's Microsoft and Cisco certified engineers can provide an easy and seamless virtual expansion of your on-site resources in cases when your usual service personnel either lack the bandwidth or the knowledge to address sudden network emergencies or particularly complicated integration projects.

Features of Progent's Remote Computer Services for Brasília Federal District
Progent's phone help, Internet-based troubleshooting, system security expertise, and system management services give businesses in Brasília Federal District the greatest leverage for your IT investment. Whether you need occasional telephone support and Internet-based troubleshooting or ongoing Help Desk support and system management, Progent's experts can provide your company world class IT support while permitting you to avoid the cost and hassle of running a large in-house IT staff. Key features of Progent's National Remote Support program include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, range of technical background, refined remote support software, and familiarity with corporate IT enable offices to avoid the pitfalls of excessive reliance on smaller service firms, independent freelance service providers, or over-stretched in-house resources.

Progent adds value by offering:

  • Best Practices
    Progent's staff of Microsoft and Cisco Certified experts average longer than ten years of real-world professional experience, at the forefront of network service, executing a broad range of technical projects for a large array of businesses. Every Progent consultant shares a proven set of personal best practices which are combined into shared best practices training that Progent instills in its consulting personnel. This ensures that you get not only world-class technical capability, but also a consultant with proven approaches for using computer knowledge to resolve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for online service and on-premises help per minute. Consequently, you are billed just for delivered support. Progent does not impose a higher rate for after-hours or priority service, and inside California or in regions where Progent provides in-person service, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no initialization charge and requires no retainer for support services provided during normal working hours. Many support firms demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big bills for fast fixes so you will not be tempted to permit less critical problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to handle technical issues that are within their comfort zone, Progent can focus on providing hard-to-find services where Progent faces few competitors. Companies who work with trusted freelance consultants or who maintain internal support personnel benefit when Progent passes on knowledge about new technology and proven processes to make their IT environments more reliable, protected, and efficient.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the few support companies to offer round-the-clock remote monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your computer support to be proactive instead of reactive. By anticipating potential issues before they result in lost productivity, network monitoring can save your information network from stressful and costly availability losses.
How Does My Business Begin Receiving Remote Computer Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.



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