Fast and Affordable Online Support for Brasília Federal District IT Networks
For companies in Brasília Federal District, Progent offers remote help for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified engineers have delivered online troubleshooting to companies in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to handle challenging networking issues, as well as the services of CISSP-accredited security experts to help with advanced security design and diagnostic jobs.
Progent's online technical support engineers offer exceptional value because they possess the practical background and have access to the advanced tools required to solve the majority of network issues rapidly. Efficient support lowers direct costs since solutions use up minimal billable minutes. Online help also eliminates the expense of sending a consultant to your location. Your company benefits additionally with indirect expenses by reducing or avoiding system outages and related costs resulting from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's extensive online technical support experience is especially important for organizations that are dependent on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be an alternative.
Progent's billing policy for online help is designed to stretch your network support investment. Progent charges on a per-minute basis for phone assistance, so you pay just for the support that you receive. Unlike typical remote service companies, Progent requires no startup fee or minimum fees. Progent's per-minute billing unit and simple policy for pricing avoid situations where speedy. minor solutions somehow turn into big bills. Progent's penchant for dealing with technical issues quickly means your business saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined a set of customized technologies and proven processes that promote the maximum degree of effectiveness for remote technical support and troubleshooting for IT systems of all sizes. Progent offers protected VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the experts of Progent's online support team to interface to your environment without breaching corporate security.
Progent's proven service database system keeps extensive records describing the service that Progent's clients have been provided. Progent's authorized engineers have the benefit of the records of assistance provided to every Progent client by every consultant. This history of trouble tickets and solutions is organized as a quickly accessible support database that permits Progent's remote support professionals to share their experiences with the whole team to ensure that the efficiency of Progent's support grows daily. Progent's advanced certifications and close associations with key vendors including Cisco and Microsoft open up additional extensive support knowledge bases and allow fast response from manufacturers' internal support staff with the result that Progent's remote service experts are able to arrive at optimal solutions quickly.
Remote technical services offered by Progent to businesses in Brasília Federal District include:
Certified Windows Expertise
Progent's Microsoft-certified remote service engineers offer computer problem solving and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can help your company with a broad variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 design and deployment, SharePoint 2016 migration and hybrid integration consulting, Microsoft Teams planning and integration, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server integration, and Office Communications Server upgrade,
Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of cost-effective desktop services to assist you company to deploy, integrate, repair, and manage workstations and laptops based on Windows. Progent's PC desktop support services include providing Windows 10 integration support plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to streamline the administration of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the top accreditation for networking engineers, and validates a consultant's networking knowledge at the master level. Cisco-qualified CCIEs know how to deal with even the most complex problems associated with network infrastructure design, installation, maintenance, security, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network administration utilities and developing alternate approaches or identifying program updates. CCIEs provide exceptional cost-effectiveness because their depth of expertise allows them to find solutions for problems quickly. In common instances, less experienced consultants can struggle for many hours or even days with identical problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco-qualified CCIE support experts can connect to your network via the latest remote troubleshooting tools in order to provide fast, safe, and affordable analysis and repair.
Brasilia Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Brasilia metro area.
Progent locations in Brasilia Metro
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's top-selling selection of infrastructure appliances. Cisco infrastructure expertise offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch consulting services, Cisco Nexus switch consulting, Meraki switches integration, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless VoIP phones configuration, Cisco Meraki Wi-Fi access point layout and configuration, Cisco Aironet Wireless Access Points engineering services, Cisco WiFi controllers integration consulting, Cisco VPN and Network Security Integration expertise, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration expertise. Progent can also provide remote and on-premises Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Premier System Security Specialists
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts can provide a range of security services to strengthen the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against attacks or assist your business to recover rapidly following a serious breach. Security solutions offered by Progent cover thorough data security evaluation using utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; quick recovery from virus and worm assaults; installing firewalls; building secure mechanisms for off-site and mobile connectivity; defending your messaging system against spam and DHA attacks; and managing 24x7 proactive monitoring.
Progent can provide expert remote consulting to help companies of any size connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that combine on-premises resources as well as cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of public cloud integration services such as Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of background providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a repeatable runbook for restoring applications and services rapidly after an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. SRM also supports non-disruptive testing for disaster recovery, upgrades and fixes and can generate reports to confirm complete service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help you to plan, configure, test and manage a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that provide high uptime, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high level of automation independent of the hardware making up the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide phone-based support services to cover a broad array of computer technologies such as network infrastructure, messaging systems, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and simplified administration in networks that include Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also assist with transitioning from legacy applications to MS Windows or Linux-powered solutions. Progent's group-based approach to resolving network issues enables quick escalation, if necessary, to consultants with appropriate experience to tackle challenging scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and cuts support expense.
Important Linux versions for which Progent can provide expert support include:
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, fixed-price managed services intended to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions used by many of the industry's top corporations. The ProSight portfolio of network management outsourcing services covers all key facets of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to manage the entire threat lifecycle including blocking, detection, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering via leading-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also help you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has worked with advanced backup/restore technology companies to produce ProSight Data Protection Services (DPS), a portfolio of management outsourcing plans that provide backup-as-a-service. ProSight DPS services automate and monitor your backup processes and enable non-disruptive backup and rapid restoration of critical files, apps, system images, plus virtual machines. ProSight DPS helps your business avoid data loss caused by equipment failures, natural calamities, fire, cyber attacks such as ransomware, human error, ill-intentioned insiders, or application glitches. Managed services in the ProSight Data Protection Services selection include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these managed backup services are most appropriate for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security companies to provide web-based control and comprehensive protection for your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further level of inspection for incoming email. For outbound email, the local security gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to track and protect internal email that stays within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, monitor, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that require important software patches, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT management personnel and your Progent consultant so any looming problems can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can eliminate as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you’re planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to obtain an objective assessment of the health of their information system. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your core network assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with information security regulations, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and higher availability. Learn more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's ability to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective security and backup system that aligns with your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent can provide the services of world-class online consulting experts for special information technology projects. Progent's charges for ongoing development or consulting projects are set according to the qualifications of the engineers required. Progent's experience with these important fields of computer technology enables customers to complete major projects within budget and on schedule. Progent's project-based online engineering solutions include:
How Your Brasília Company Can Contact Progent's Online Technical Support Experts
Help Desk Services
Progent's Help Desk Call Center service options for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Help Desk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete solution that manages all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve complex problems.
Progent's Help Desk Call Center consulting support can guide you in establishing an efficient new Help Desk Call Center or revamping your current organization, evaluating or modifying Help Desk Call Center software to address the particular requirements of your corporation, or providing temporary phone support staff to reinforce your internal Help Desk Call Center team to handle unusually busy situations such as software transitions, major upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center staff of experienced network consultants provides your workers in Brasília Federal District immediate contact with a reliable technical support resource with substantial background offering telephone-based help and remote repair service for IT systems powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Call Center the reputation as a solid driver of company success, and Progent's policy is to resolve rather than simply annotate technical issues.
- Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting staff can supply online professional consulting support and training in key business application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and training for Microsoft applications such as CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information concerning Progent's consulting, programming, and education services, see Progent's Business Application Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers organizations in Brasília Federal District remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to suit your business so that your IT support is proactive and automated. By uncovering emerging trouble spots before they cause downtime, proactive monitoring can avoid stressful and expensive information system breakdowns. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows systems, or environments based on a mix of operating systems.
To get in touch with Progent about urgent phone-based expertise with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or refer to Contact Progent.
For businesses and new businesses in Brasília Federal District, Progent's online computer support specialists can provide professional and affordable system help the instant your company requires it. More than a decade of delivering online repair services has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote connectivity technology to fix computer problems quickly while avoiding the expense and lost time associated with on-site service calls.
Even if your Brasília company deals with a local independent consultant or maintains an in-house organization that can deal with common network issues, Progent’s Microsoft and Cisco certified consultants can offer an easy and transparent virtual expansion of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the expertise to resolve sudden network emergencies or especially tough integration projects.
Features of Progent's Online Computer Services for Brasília Federal District
Progent's online help, Internet-based repair, network security expertise, and system management services give offices in Brasília Federal District the greatest leverage for your support investment. Whether you require occasional telephone support and Internet-based network repair or ongoing Help Desk services and network management, Progent's experts can provide your office world class IT support while permitting you to avoid the expense and administration overhead of running a large in-house IT organization. Key features of Progent's National Remote Support program include:
- Immediate Phone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified technicians can provide fast and economical expertise to companies in Brasília Federal District and is also ideal for customers in more remote areas that lack technicians with in-depth experience supporting Microsoft's current line of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Partner support firm, Progent has the use of a broad array of Microsoft support tools, technical information, and on-going education.
- Per Minute Billing to Reduce Costs
Progent offers remote help on a by-the-minute basis, so you pay only for the services you use. Progent asks for no minimum fee for online service and requires no monthly subscription fee for services provided during regular business hours. This saves you from facing big bills for routine fixes.
- Access to Cisco Certified Network Design Professionals
Progent's certified experts for Cisco offers help from authorized specialists who have experience in designing, deploying, and managing networking environments powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and protected infrastructure for fixed and mobile networking.
- Application Specialists Consulting
Progent's core support offerings include technology integration, MS Exchange expertise, system security design, and Help Desk sharing services. Progent's Experts group can provide world-class consulting expertise for critical business applications. Help offered by the Application Experts Group includes:
Dynamics GP Consulting and Programming
MS Project Support
Microsoft Office 365 integration support
Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Development and Troubleshooting
Power BI Solutions
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 integration, MS SQL Server 2017 migration, SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Software Development and Debugging
Oracle Database Administration and Application Development
MySQL Project Management and Software Development
Apple Mac Integration
Amazon MWS Software Integration
By providing a full service centralized resource for network generalists and specialists, Progent is able to deliver fast, inexpensive, and comprehensive information technology solutions that address the special needs of your company.
- Advanced Remote Access Tools
Secure online access allows Progent's service professionals to see precisely what your users see. This makes it easier to find fast fixes to issues that might otherwise demand a costly personal visit. Sophisticated remote access software and expert technicians together enable Progent to resolve most network issues quickly and economically. Progent is a pioneer in offsite support and remote system tracking.
- Compatibility with Popular VPN Products
Progent can provide safe VPN access for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access allows the experts at Progent's Technical Response Center to access your system remotely without compromising system security.
- 24-hour Support for Maximum Network Uptime
For offices with line-of-business applications, Progent offers optional round-the-clock online support services. Combined with remote 24x7 server monitoring based on MS Operations Manager 2007, this offering can help ensure maximum system uptime.
- Help Desk Call Center
Progent's Help Desk Call Center services are intended specifically for budget-constrained organizations whose workers need instant access to a Help Desk service with effective phone support and full escalation ability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of technical knowledge, refined support software, and understanding of corporate IT allow companies to escape the pitfalls of excessive dependence on smaller service organizations, individual freelance consultants, or over-stretched internal resources.
Progent stands out by offering:
How Does Our Company Start Receiving Online Computer Support from Progent?
- Certified Expertise in Microsoft's Complete Family of Servers
Progent offers world-class support for Microsoft’s powerful server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration support services, Windows Server 2008 upgrades, Windows Server 2003 upgrades, MS Exchange Server 2019 planning and configuration, Microsoft Exchange 2016 Server migration, Exchange 2013 configuration, Microsoft Exchange Server 2010 management, Microsoft Exchange 2007 Server and Exchange Server 2003 migration, plus Microsoft SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for phone service and on-site help per minute. As a result, you are invoiced only for received services. Progent does not impose a more expensive rate for off-hours or urgent support, and inside California or in areas where Progent provides on-site support, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no service activation fee and requires no retainer for services delivered during regular working hours. Many support organizations demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for fast solutions so you won't be tempted to allow less critical problems to fester.
- Full Records of IT Services
Progent has created a comprehensive service reporting system that records and formats complete documentation for all billed support activities. Unlike many freelance consultants or small support organizations who offer scant documentation or details of services done, each service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the service reports transmitted by every staff member to every customer. The practice of detailing and organizing support activity results in more efficient support and avoids a slew of typical misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the only support companies to provide 24x7 network monitoring services powered by MS System Center Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory instead of reactive. By anticipating potential issues before they cause lost productivity, network monitoring can save your information network from stressful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.