Enlarging your at-home workforce can have a major impact on IT infrastructure, security, and corporate processes. Progent has two decades of background helping businesses of all sizes to plan, deploy, administer, tune, and troubleshoot IT networks that support at-home workers. Progent can help your Brasília company to pick the appropriate technologies and follow leading practices in building and operating a secure virtual office ecosystem for teleworkers that promotes collaboration and delivers top value. Progent offers services that go from on demand guidance for helping you past challenging IT roadblocks to full project management to help you carry out business-critical initiatives.
Progent can help Brasília, Federal District organizations to with any facet of building a high-performing work-from-home ecosystem by delivering infrastructure design and configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Help Desk augmentation, data security, backup/restore solutions, and streamlined management.
Help Desk Call Center Support for Telecommuters
An emergency, enterprise-wide changeover to a telecommuter workforce, which might be activated by an epidemic or as part of a disaster recovery/business continuity preparedness plan, can overstretch even the most efficient internal Help Desk. Progent's Help Desk Call Center services allow businesses to outsource or expand their Help Desk Call Center by using Progent's online Technical Response Center (TRC) team.
- Progent's Standard Help Desk services leverage Progent's extensive team of remote technical support experts combined with enterprise-class ticketing and tracking software to offer an economical, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of remote Level 1 desktop support from initial service requests through ticket generation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal allows at-home employees to track or edit their active tickets, enter information, and append screenshots and attachments. Technical support services are delivered at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 support experts to deal with complex issues. For details, refer to Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Call Desk Augmentation Service allows your business to augment your current Support Desk organization by sharing responsibilities for Call Desk support services transparently between your regular support staff and Progent's extensive roster of PC support technicians and subject matter experts. Progent's co-managed Support Desk service uses a collective support model based on the leading PSA tool for managing help requests and ticketing, establishing ownership, monitoring progress, and generating reports. To find out how Progent's Help Desk Supplementation Services can enable your business to provide world-class IT support to your from-home workers, refer to Progent's Call Desk supplementation Services.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and managing an efficient telecommuter solution for your Brasília, Federal District organization, phone 1-800-993-9400 or visit Contact Progent.