Expanding your remote workforce may have a significant effect on network architecture, security, and corporate culture. Progent has 20 years of background helping small and mid-size businesses to plan, deploy, administer, optimize, and troubleshoot IT environments that incorporate work-from-home employees. Progent can assist your Brasília organization to pick the right tools and follow best practices in building and maintaining a safe virtual office solution for teleworkers that promotes teamwork and returns top value. Progent can provide services ranging from as-needed guidance for helping you over challenging IT bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.

Progent can help Brasília, Federal District companies to succeed with any facet of creating a high-functioning work-from-home ecosystem by providing network infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, public cloud integration, helpdesk augmentation, endpoint security, backup/restore solutions, and unified management.

Help Desk Call Center Support for Teleworkers
An emergency, enterprise-wide switchover to a from-home business model, which could be driven by a pandemic or as an element of a business continuity process, can overwhelm even a well-staffed internal Support Desk. Progent's Help Desk services make it possible for organizations to outsource or expand their Help Desk Call Center with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Help Desk Call Center services utilize Progent's nationwide team of online technical support specialists along with world-class ticketing and tracking technology to offer an economical, advanced Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of online Level 1 PC technical support from initial help requests through trouble ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows teleworkers to monitor or update their active tickets, add details, and upload screenshots and attachments. Technical support services are provided at a substantial price reduction off Progent's normal Level 1 desktop support charges, and Progent makes available optional rapid escalation to Level 2 and Level 3 IT specialists to resolve advanced issues. To learn more, visit Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Call Center Supplemental Service enables your business to expand your existing Help Desk Call Center organization by splitting delivery of Support Desk services seamlessly between your in-house support organization and Progent's extensive roster of desktop support engineers and subject matter experts. Progent's co-managed Help Desk Call Center service is based on a collective support model utilizing the leading PSA platform for managing service requests and trouble tickets, establishing responsibility, tracking progress, and generating reports. To learn how Progent's Support Desk Augmentation Services can help your business to provide best-in-class IT support to your telecommuters, go to Progent's Call Desk supplementation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and managing a productive telecommuter environment for your Brasília, Federal District organization, call 1-800-993-9400 or go to Contact Progent.