Brasília Work at Home Employees Integration Consulting and Support
Help Desk Solutions Consulting Services
Enlarging your at-home workforce can have a major impact on IT infrastructure, security, and corporate processes. Progent has two decades of background helping businesses of all sizes to plan, deploy, administer, tune, and troubleshoot IT networks that support at-home workers. Progent can help your Brasília company to pick the appropriate technologies and follow leading practices in building and operating a secure virtual office ecosystem for teleworkers that promotes collaboration and delivers top value. Progent offers services that go from on demand guidance for helping you past challenging IT roadblocks to full project management to help you carry out business-critical initiatives.
Progent can help Brasília, Federal District organizations to with any facet of building a high-performing work-from-home ecosystem by delivering infrastructure design and configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Help Desk augmentation, data security, backup/restore solutions, and streamlined management.
Help Desk Call Center Support for Telecommuters
An emergency, enterprise-wide changeover to a telecommuter workforce, which might be activated by an epidemic or as part of a disaster recovery/business continuity preparedness plan, can overstretch even the most efficient internal Help Desk. Progent's Help Desk Call Center services allow businesses to outsource or expand their Help Desk Call Center by using Progent's online Technical Response Center (TRC) team.
- Progent's Standard Help Desk services leverage Progent's extensive team of remote technical support experts combined with enterprise-class ticketing and tracking software to offer an economical, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of remote Level 1 desktop support from initial service requests through ticket generation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal allows at-home employees to track or edit their active tickets, enter information, and append screenshots and attachments. Technical support services are delivered at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 support experts to deal with complex issues. For details, refer to Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Call Desk Augmentation Service allows your business to augment your current Support Desk organization by sharing responsibilities for Call Desk support services transparently between your regular support staff and Progent's extensive roster of PC support technicians and subject matter experts. Progent's co-managed Support Desk service uses a collective support model based on the leading PSA tool for managing help requests and ticketing, establishing ownership, monitoring progress, and generating reports. To find out how Progent's Help Desk Supplementation Services can enable your business to provide world-class IT support to your from-home workers, refer to Progent's Call Desk supplementation Services.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and managing an efficient telecommuter solution for your Brasília, Federal District organization, phone
An index of content::
Hybrid Microsoft 365 and Exchange Professional
Microsoft 365 AD FS Consultant Services
Microsoft 365 Exchange Online allows you to utilize cloud-resident virtual machines, mailboxes and associated email components to lower hardware expense and administrative hassle. You can use Exchange Online to run all your Exchange mailboxes, or you can integrate a hybrid solution that combines on-premises as well as cloud-resident mailboxes. Progent's Microsoft-certified consultants offer budget-friendly remote technical support to help your small businesses to assess the benefits of Microsoft 365 Exchange Online, plan a network topology that fits your functional requirements and IT budget, implement a non-disruptive migration from your existing Exchange organization to one that includes Exchange Online, train your IT staff and users, and provide ongoing consulting and troubleshooting.
Work from Home Data Protection Information Technology Consulting
Remote Workers Data Protection On-site Technical Support
Progent can help small and mid-size businesses to plan, configure, verify and manage backup/restore solutions for remote workers.
Support Services Suse Linux
Fedora Linux Remote Troubleshooting
Progent's Linux support experts offer small companies and software developers assistance with administering and maintaining Linux computers that coexist with Microsoft-powered technology. Progent can give your business contact with Linux consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISM and CISA certification. This wide range of expertise offers you an easy one-stop consulting firm to show you how to create and manage a secure and reliable mixed-platform connectivity and communications environment that supports Linux and Microsoft coexistence by combining MS Windows with leading Linux variations including RedHat, SUSE Linux, CentOS, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake, Debian GNU/Linux, and Slackware Linux.
Microsoft Expert Windows Server Essentials Specialists
Windows Server Essentials Services
Progent's consultants can provide budget-friendly online consulting and technical support for Microsoft Windows Server Essentials. Progent offers full-service project management so you can plan and carry out an efficient move from Microsoft Windows Server Essentials to Microsoft 365 and other Azure Cloud platforms and services.
Engineers Solaris with Windows
Windows, UNIX, Solaris Help and Support
Progent's UNIX family consulting experts offer small businesses and developers support for administering and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-powered networks. Progent can give your organization access to UNIX consultants, support professionals premier by Microsoft and Cisco, and security specialists with CISM certification. This wide range of expertise provides you with an easy single consulting firm to help you build and maintain a secure and reliable mixed-platform network and communications infrastructure that allows UNIX and Microsoft interoperability by integrating Windows with major variants of UNIX including Mac OS X, Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or leading Linux variations such as RedHat, SUSE Linux, CentOS, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo, Mandriva Linux, Debian-GNU, and Slackware Linux.
Services Solaris with Windows
Consultant Solaris with Windows
Progent can help your business to plan and execute a smooth transition from a UNIX-powered IT system to a network powered by Microsoft Windows and capable of running Microsoft's popular office productivity software, commercial applications, and developer tools. Progent's UNIX, Windows and Cisco consultants and software development specialists can assist you to guard your data and minimize productivity disruption by designing an effective transition strategy that protects your current investments in UNIX application and infrastructure. UNIX-to-Windows transition support services available from Progent include analysis of existing environment, migration strategy and testing, Microsoft Exchange migration support, data and application transition, and server and mass storage transition and consolidation.
Email Predictive Sender Profiling Consultant Services
Cloud Protection for Email Engineer
Progent's ProSight Email Guard uses the technology of top data security companies to deliver centralized management and world-class security for your email traffic. The hybrid architecture of ProSight Email Guard combines cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper layer of inspection for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall.
Urgent Online Support SBS Premium Add-on
SBS 2003 Online Troubleshooting
Microsoft Small Business Server is an affordable suite of server products that provides the basis for a powerful but manageable information. The inter-connectivity requirements of the Microsoft .NET functions included with Small Business Server 2011 requires a network expert with hands-on background and broad knowledge in designing and building cohesive and comprehensive business technology systems. Progent's Microsoft-certified consultants have extensive experience with the technologies incorporated in SBS 2011 and SBS 2008. This experience assures you success in deploying, managing, and troubleshooting network solutions based on the SBS line of servers and programs.
ProSight Reporting Infrastructure Management IT Consultant
Computer Engineer ProSight Reporting SentinelOne Remote Network Monitoring
ProSight Reporting is a growing family of real-time reporting utilities designed to work with the industry's top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Dynamics NAV MRP Coding
Microsoft Dynamics NAV Troubleshooting
Dynamics 365 Business Central (previously, formerly} branded Microsoft Dynamics NAV and Navision) provides small and midsize businesses a single platform for financials, inventory control, operations control, project management, purchasing, sales, supply chain management, and advanced reporting. Progent's Dynamics Business Central experts can help company to maintain your older Dynamics NAV system or upgrade smoothly to a cloud-hosted, local, or hybrid deployment model.
Network Consulting Microsoft Financial Software
Dynamics GP Great Plains Software Professional
Microsoft Dynamics GP/Great Plains can help you expand and control your business more efficiently by offering easy availability of strategic data and a fast return on investment. Dynamics GP/Great Plains confers important productivity benefits including its ability to expand the reach of your organization, manage your accounting, automate financial operations, unify processes across your company, improve inventory control, increase order accuracy, grow sales and shorten turnaround time, and increase cash flow. Progent can help you configure and maintain a reliable, secure server and network foundation to support Great Plains, and can offer experienced Dynamics GP support professionals to help you reap the full benefits of your Dynamics GP/Great Plains business management system.
Computer Engineer Altaro Microsoft 365 Total Mailbox Backup
Hornetsecurity Altaro M365 Teams Chat Backup Troubleshooting
Progent is an authorized Hornetsecurity/Altaro partner and can design, configure, and manage a deployment of 365 Total Backup to preserve your Microsoft 365 mailboxes, files residing on your company's OneDrive Accounts and SharePoint Document Libraries, user and group Teams Chats, plus files on Windows-powered laptops and desktops.
Networking Organization Small Office
Small Business Software Consulting Services
For small companies interested in Progent's network support outsourcing, consulting, or technical support offerings, phone 800-993-9400 or send email to information@progent.com.
Consulting Support for IT Service Firms Online Support Services
Remote Troubleshooting Consulting for IT Service Firms
Progent's Support Program for IT Service Providers lets you use Progent's information technology experts while retaining your own service brand as a seamless extension of your network consulting staff.
CISM Security Organizations
CISM Certified Security Management Specialist
Progent can provide the expertise of CISM Premier security professionals. The Certified Information Security Manager (CISM) committee defines the core capabilities and global standards of performance that information security managers are expected to learn. CISM provides executive management the assurance that consultants who have earned their CISM certification have the background and knowledge to deliver efficient security management and support consulting.
Anti-Spam Technology Consulting Services
24/7/365 Technology Consulting Postini
E-Mail Guard represents a complete service for defending against spam and viruses. E-Mail Guard handles the protection and management of corporate email by offering continually updated spam and virus blocking, policy administration, content testing, and defense against email-based DHA and DDoS attacks. E-Mail Guard also includes monitoring, management and reporting tools as well as outgoing email testing to help you fix your email system and define and enforce company security policy.
Dynamics Business Central Help and Support
Microsoft Dynamics NAV Installation support
Microsoft Dynamics Business Central (previously, formerly} branded Dynamics NAV and Navision) offers SMBs a single platform for financial management, inventory control, operations, project management, purchasing, sales and marketing, supply chain, and business reporting. Progent's Dynamics Business Central consultants can assist your organization to maintain your older Dynamics NAV environment or upgrade efficiently to a cloud-hosted, onsite, or hybrid deployment model.
SQL Server 2016 Enterprise Online Help
Online Help SQL Server 2016 and Windows Server 2012 R2
Microsoft SQL Server 2016 offers significant improvements in performance, scale, data security, uptime, mobile computing support, and built-in business intelligence. Innovations include PolyBase for processing SQL and NoSQ databases simultaneously for data warehousing, Jason support, Row-level Security, Mobile Reports, and centralized management of on-premises and cloud-based resources. Progent's Microsoft-certified consultants can provide remote and onsite expertise to help businesses of any size to configure, administer or debug any version of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with other core Microsoft platforms including Windows Server, Exchange Server 2016, SharePoint, Dynamics CRM and GP, Skype for Business, and System Center Operations Manager.
Best SCVMM 2016 and vSphere Consulting Services
Consultant VMM 2016 Console
System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 suite of IT infrastructure monitoring and management tools and is designed to offer a unified mechanism for configuring and administering virtualized datacenters across hybrid environments that can incorporate private clouds and Azure publics cloud services. Progent's SCVMM 2016 consulting experts can help businesses of all sizes with any aspect of building, deploying, and maintaining a SCVMM 2016 ecosystem. Progent can assess your virtualization architecture, show you how to migrate efficiently from legacy versions of VMM, design workflows for creating and deploying virtual machines and hosts, implement fault-tolerant compute and storage clusters, connect your datacenter infrastructure with public cloud services, set up virtual switches and load balancers, develop and refine PowerShell scripts, and help you evaluate the potential business benefits of the latest technologies like Storage Spaces Direct and Host Guardian Service. Progent's certified hypervisor experts can provide world-class Windows Hyper-V consulting and VMware ESXi expertise.
Expert Microsoft Certified Exchange 2007 to Exchange 2010 Upgrade Professionals
Exchange 2003 to Exchange 2010 Upgrade Professionals
Progent's Microsoft-certified consulting engineers can assist you to determine the benefits of Exchange 2010 for your business and can assist your IT staff to plan and carry out an efficient migration to Exchange 2010 from Exchange 2003 or Exchange 2007 that will offer quick payback by increasing your workers' efficiency, cutting the expense of hardware and service, streamlining administration, and consolidating your vital communications platforms.
Microsoft Experts ASP.NET Programmer
.NET Framework Coding
Progent's application experts have worked for 20 years with .NET technologies and the Visual Studio development system and can create or enhance .NET applications quickly and at low cost.
Postini Help and Support
Antispam Installation support
E-Mail Guard represents a complete service for defending against spam and virus attacks. E-Mail Guard handles the security and administration of corporate email by offering continually improved spam and virus blocking, policy management, content filtering, and defense against email-borne DHA and DDoS attacks. E-Mail Guard also includes tracking, administration and reporting tools as well as outgoing email filtering to let you repair your email environment and define and enforce company email policy.
24 Hour Stabilizing Phase: Design Tuning Technical Support Organization
Microsoft Certified Expert Project Methodology Software Recovery
When conducting consulting tasks for enterprise clients, Progent follows a phased methodology driven by defined milestones in order to achieve budgetary, scheduling and technical goals while reducing business disruption. Progent's Enterprise Services Methodology utilizes industry project management standards based on the leading practices described by the Microsoft MSF methodology which specifies requirements definition, architecture proposals, test models, design tuning, and expert implementation. All facets are documented to make available a detailed summary of IT services performed and to assist in ongoing network support.
Windows 2019 Online Technical Support
Microsoft Expert Windows Server 2019 Encrypted Networks Specialist
Progent's certified Windows Server 2019 consultants can assist your company to design and carry out an efficient migration to Windows Server 2019 using your current system architecture or a new cloud-based or hybrid model. Windows Server 2019 delivers significant improvements in scale, speed, manageability, Hyper-V virtualization, security and compliance, hybrid on-prem plus cloud deployments, resilience, and container support.
Florida Implementation
Delaware Maintenance
Progent's Technical Response Center (TRC) provides national extended hours remote support for computer systems based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier support engineers provide after-hours telephone support and online direct network connection to troubleshoot and resolve technical problems quickly and economically. The scope of technical experience available from Progent's team of nationwide service professionals makes it possible to escalate even the toughest problems to competent specialists as needed. For critical issues, the Technical Response Center endeavors to respond to your request for support within one hour.
Consultant Services Exchange Server Upgrade
Exchange Upgrade Services
Progent's Microsoft-certified consulting engineers can help your organization to assess the value of Microsoft Exchange 2010 for your company and can help you to design and implement a smooth migration to Exchange 2010 from Exchange Server 2003 or Microsoft Exchange Server 2007 that will offer fast ROI by increasing your workers' efficiency, lowering the expense of hardware and service, simplifying management, and consolidating your key communications platforms.
Polycom Telepresence Services
Polycom Telepresence Consultant
Progent can provide the support of an accredited engineer with expertise deploying technology from the leading video conferencing/telepresence providers such as Cisco/Tandberg, Polycom, and LifeSize and can help your company to plan, configure, expand, or maintain a telepresence solution that protects your current investment and optimizes the strategic value of your IT system. Progent can also provide the expertise of network infrastructure consultants who can help businesses of any size to build and troubleshoot a communications network that provides the speed, dependability, security, and scalability you need to accommodate your video conferencing/telepresence solution.
Remote Troubleshooting Work at Home Helpdesk
Top Rated Professional Offsite Workforce Helpdesk Services
Progent can provide small and mid-size companies supplemental or comprehensive Help Desk support services for teleworkers.
24x7 Network Setup Microsoft Office System
Microsoft Office Network Setup
Progent's IT outsourcing services provide economical network support for small companies. Whether it includes planning network architecture, setting up an in-house Help Desk or outsourcing a one, rolling out a new e-mail system, monitoring your network, or developing a web-based eCommerce application, outsourcing your network technical services can reduce expenses and minimize uncertainties, allowing IT support budgets to increase in a more moderate and manageable fashion than is possible by assembling a large, all-purpose in-house IT staff. Progent's Outsourcing White Paper and flyers show how Progent can help you build a secure and robust system foundation for your vital applications powered by Microsoft Windows.
Computer Consultants Teleworker Collaboration
At Home Employees Collaboration Support Services
Progent can assist small and medium-size businesses to deploy collaborative software to allow their at-home workers to benefit from positive interaction with fellow workers and customers.
Cisco VoIP Phones and Unified Communications Setup and Support
Consultants Cisco VoIP Phones and Jabber
Progent's CCIE-certified network infrastructure experts offer advanced support for Cisco Unified Communications Manager (formerly CallManager). Progent can assist your organization to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server failover systems.
HP Lights-Out 100c Remote Management Card Consultants
Remote Server Management Consult
Remote server management cards offer network administrators full control of a server without the need for a personal visit. Using remote management cards, all console screen information plus keyboard and mouse operations are transferred to a remote session to an IT professional who can be located anywhere in the world. Progent's Microsoft and Cisco authorized consultants can help you to plan, implement, and manage a high-availability business network that incorporates remote management cards and Progent can utilize these remote management cards to provide low-cost off-site technical help. Progent is familiar with a variety of remote management cards such as Aten remote server management cards, American Megatrends MegaRAC remote management cards, Dell remote server management cards, HP Lights-Out remote management cards, and Peppercon remote server management cards.
SharePoint Server farm Design Network Consultants
SharePoint 2016 Authentication Professional
Progent's Microsoft-certified consultants can provide economical remote and on-premises consulting expertise, software development, and debugging support for businesses of all sizes who intend to upgrade to SharePoint Server 2016 or SharePoint Online from earlier releases of SharePoint.
Microsoft Exchange 2016 Upgrade Planning Support and Integration
Support Outsourcing Microsoft Exchange Server 2016 Upgrade Planning
Progent can assist your business in all phases of your upgrade to Microsoft Exchange Server 2016 including designing high availability architecture for an on-premises, cloud-based or hybrid environment; server and CAL licensing compliance for Exchange Server and Windows Server 2012 R2+; migrating mailboxes; Hyper-V design; specifying mass storage requirements for your virtual machines (VMs), databases and log files; setting up hardware load balancing for fault-tolerant client access services; planning, setting up and validating Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; updating your firewall; creating SSL certs; providing client remediation with Office desktop or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).
Cisco Content Engine Network Module for Content Delivery Consultants
Network Load Balance Remote Troubleshooting
Progent provides fault tolerant load balancing support covering system load balancing, load balanced applications, LAN/WAN infrastructure routing, and content dispatching technology such as F5 Networks 3DNS. fault tolerant load balancing vendors for which Progent offers consulting expertise include Microsoft Windows 2003 Server Network Load Balancing Manager, Citrix Access Suite and Access Gateway, Cisco Content Services Switch, Cisco Content Distribution Manager and Cisco CDN Software, and F5 Networks BIG-IP.
Custom Excel Development Companies
Web Site Development Company
For custom program development, Progent can provide software design experts to produce line-of-business software in areas such as eCommerce, web site design, Microsoft Dynamics packages such as Microsoft Dynamics GP, and custom management reports produced by Crystal Reports, Microsoft Access, or FRx Reports. Progent's consultants can use Microsoft IIS to create custom eCommerce applications based on Microsoft ASP.NET. Also, Progent offers expertise in a wide range of custom software development platforms including SQL Server and Delphi. For made-to-order e-Commerce software, Progent also can provide specialists in custom Access, custom Visual Basic, custom Excel, and any other specialized development based on any Microsoft development platform.
Shared Help Desk Economics Support Outsourcing
Extended Service Desk Economics IT Consultants
Progent's Help Desk Call Center management and co-management service programs help companies to cut costs and increase productivity.
Locky ransomware hot line Consultant Services
Snatch ransomware hot line Specialists
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery consultant who can assist you to contain the spread of an ongoing ransomware attack. Call 800-462-8800
Office 365 Access Development Consultant
Microsoft 365 Planning Technical Support Services
Microsoft 365, formerly called Office 365, is Microsoft's extensive family of productivity programs and cloud services offered on a monthly or annual subscription basis. Microsoft 365 apps and cloud services are available in an array of subscription plans intended for customers from individuals and households to enterprises. Progent offers quick and affordable online access to specialists with in-depth knowledge of Microsoft, Mac, iOS, and Android technology. Progent can help your business to understand the wealth of subscription plans offered with Microsoft 365 and integrate your network with Microsoft 365 so you realize top business value. Progent supports cross-vendor environments that incorporate Windows, macOS or OS X, and Linux operating systems. Progent can also help your business to build and maintain hybrid solutions that transparently integrate local and cloud resources.
Microsoft Expert Dynamics GP Upgrade Planning Consulting Services
Microsoft Dynamics GP System Update Planning Consulting Services
Progent has delivered support for Microsoft Dynamics GP and Great Plains ERP software for more than two decades and Progent has provided integration, customization, training, and troubleshooting since the platform's debut. Progent offers advanced support for upgrading out of date Dynamics GP/Great Plains ERP systems. Progent can assist you to design, pilot, and implement an efficient upgrade from a an outdated release to the latest release of Microsoft Dynamics GP.
24-Hour macOS and OS X Support and Integration
Apple Macintosh Technical Support Services
Progent's consultants can provide Apple macOS and OS X users a variety of services including desktop support, Apple macOS and OS X consulting, Mac co-existence with Windows environments, Entourage and email help, network protection services, and one-on-one training. Progent can assist clients to upgrade to macOS from Mac OS X or earlier editions of Apple Mac OS X and Progent can provide help with macOS and Mac OS X applications. Progent's specialists in Apple technology can also assist your business with Apple iPhone support and iPad management, or moving to iCloud. For computer networks built exclusively on Mac OS X or for networks with a mix of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to deal with the complexity of planning, integrating and supporting a network infrastructure that is reliable, secure, efficient and able to achieve your organization's objectives.
Windows Server 2022 Virtual Machine Technical Support Services
24/7 Windows Server 2022 High Availability Technology Consulting Services
Progent's certified Windows Server 2022 consultants can help your company to design and implement a cost-effective upgrade to Windows Server 2022 using a self-hosted network architecture or a hybrid deployment model that integrates cloud-based Windows Server on Azure with a self-hosted installation of Windows Server 2022.
Microsoft SCCM 2016 and Windows Server 2016 Consultant
SCCM 2016 Intune Integration Consultant
Configuration Manager 2016 automates application and device provisioning at scale, streamlines compliance settings management, keeps track of network assets, guards against company data leakage, performs network health monitoring, enables safe self service, and offers a common point of control for managing mixed-operating system ecosystems based on on-premises, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified SCCM 2016 consultants and Microsoft Azure cloud specialists can help your organization with any aspect of designing, implementing, operating and repairing a SCCM 2016 deployment for on-premises, cloud, or hybrid environments.
Information Transfer Support Outsourcing
Award Winning Online Support Services IT Training
Progent is committed to information transfer from Progent's consultants to customers. By teaching customers to deal with problems that are within their comfort zone, Progent is able to focus on offering high-value services where Progent has little competition. Small businesses who utilize familiar independent service providers or who maintain in-house IT staffs benefit when Progent passes on knowledge about critical technology and proven methodologies to make their networks more reliable, secure, and efficient.
24 Hour Online HelpDesk Call Center Online Consulting
Online HelpDesk Call Center Professional
The Help Desk Call Center service model used by Progent's Technical Response Center offers small businesses an efficient option to dependence on independent service individuals by offering extensive expertise shared by multiple engineering teams, optional round-the-clock availability of emergency help, fast escalation to appropriate engineers for handling the most complex issues, support consistency and dependability, prompt follow through overseen by seasoned support administrators, a choice of easy-to-use mechanisms for initiating support tasks, plus excellent process visibility made possible by trouble ticket updates and accessible through a web-based portal.
24x7 Telecommute Jobs Cisco Consultant
Network Engineer Telecommuting Jobs
Progent is seeking a variety of on-staff employees including solutions-driven Microsoft Certified Systems Engineers; connectivity consultants with Cisco CCDP or CCIE credentials; and specialists in fault-tolerant system architecture with experience in mobile connectivity, wireless integration, high-availability environments, business continuity solutions, data preservation, and virtual servers. We are also looking for workstation support experts, remote troubleshooting professionals, and CISSP or CISM accredited security consultants. We are also hiring experienced managers and administrators able to perform efficiently in our dynamic, virtual office environment. Progent contracts independent consultants with proven expertise and hands-on experience in high-demand information technology topics outside our main service concentration. Progent's Experts Team includes freelance consultants who offer consulting and programming support for strategic applications that include MRP, Enterprise Resource Planning, or CRM; possess specialized knowledge of popular platforms such as Linux, Apple OS, or Sun, or can provide expert skills in areas such as telecom, web development, EDI, web commerce, or database management. Independent contractors premier by Progent coordinate with Progent's full-time professionals to deliver end-to-end IT services for small business networks.
Open Now Mac Online Technical Support Specialists
Computer Systems Consulting Mac
Progent offers nationwide remote phone support and troubleshooting services for companies that operate Apple Mac networks or whose IT systems feature a mix of Apple macOS and OS X with Microsoft Windows products. Progent's consultants can provide Apple macOS and Mac OS X clients a range of IT services such as desktop support, upgrading to the latest version of OS X from earlier editions of Apple macOS and Mac OS X, plus help with Apple macOS and OS X application software. Progent's specialists in Apple technology can also help you with Apple iPhone and Apple iPad support, or migrating to iCloud. Online network consulting provides maximum return for your information technology budget by protecting client efficiency and shortening the time billed for network analysis and repair. Advanced remote support utilities and skilled service specialists and engineers combine to enable Progent to solve the majority of IT issues without wasting time and expense by traveling to your site. In the vast majority of cases your IT problems can be dealt with over the phone or through a combination of telephone support and remote network analysis. Progent can make available Cisco CCIE network engineers and CISA and CISM premier security professionals to assist with the most difficult system problems.
Microsoft System Center Operations Manager Remote Consulting
System Center MOM Engineers
Progent's Microsoft-certified consulting experts have more than 10 years of experience planning, deploying, optimizing and repairing SCOM solutions and can provide organizations of any size expert remote or onsite consulting support for Microsoft SCOM 2012. Progent can help your company to design an architecture for System Center 2012 Operations Manager servers that delivers the performance and availability needed to watch over your IT resources efficiently, whether your infrastructure are onsite, in the cloud, or a mixed environment. Progent can also help you to install and set up SCOM 2012 management packs based on industry best practices for monitoring network infrastructure and Microsoft and 3rd-party applications and services. In addition, Progent can deliver responsive remote or on-premises troubleshooting to help you to remediate serious issues uncovered by SCOM 2012.
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