Expanding your remote workforce may have a significant impact on IT architecture, security/compliance, and company workflows. Progent has two decades of background helping businesses of all sizes to design, configure, manage, optimize, and troubleshoot IT environments that support work-from-home employees. Progent can assist your Brasília organization to pick the appropriate technologies and adhere to leading practices in building and operating a secure virtual office ecosystem for teleworkers that promotes teamwork and delivers maximum business value. Progent offers services ranging from as-needed expertise for helping you past challenging IT roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.

Progent's consultants can assist Brasília, Federal District organizations to with any facet of creating a high-performing work-at-home environment by providing infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Help Desk augmentation, endpoint security, data protection solutions, and unified management.

Help Desk Services for Telecommuters
A fast, organization-wide changeover to a from-home business model, which might be driven by an epidemic or as a component of a disaster recovery/business continuity process, can overwhelm even a high-performing in-house Call Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or supplement their Help Desk Call Center by using Progent's online Technical Response Center services.

  • Progent's Standard Call Center support services utilize Progent's extensive network of online technical support experts combined with enterprise-class trouble ticketing and follow-up software to provide an economical, state-of-the-art Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 desktop technical support from help requests through ticket creation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal allows from-home workers to track or update their current trouble tickets, add information, and append screenshots and attachments. Technical support services are delivered at a significant price reduction off Progent's normal Level 1 technical support rates, and Progent offers the option of rapid escalation to Level 2 and Level 3 support experts to deal with advanced problems. To find out more, visit Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Augmentation Service allows you to supplement your existing Support Desk staff by splitting delivery of Help Desk Call Center support transparently between your in-house support organization and Progent's nationwide roster of PC support technicians and subject matter experts. Progent's co-managed Call Desk service uses a collaborative support solution based on the leading professional services automation tool for handling service requests and ticketing, establishing responsibility, tracking progress, and producing reports. To learn how Progent's Support Desk Augmentation Services can enable your company to deliver world-class desktop support to your at-home workforce, refer to Progent's Support Desk supplementation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and managing a productive telecommuter solution for your Brasília, Federal District company, phone 1-800-993-9400 or go to Contact Progent.