Expanding your at-home workforce may have a major impact on IT architecture, security/compliance, and company workflows. Progent has 20 years of experience assisting small and mid-size businesses to plan, configure, manage, tune, and troubleshoot IT networks that support at-home workers. Progent can help your Brasília company to pick the appropriate technologies and follow leading practices in building and operating a secure virtual solution for teleworkers that promotes teamwork and returns maximum business value. Progent offers services that go from on demand guidance for getting you past challenging technical roadblocks to full project management or co-management to help you successfully complete business-critical tasks.

Progent's consultants can assist Brasília, Federal District businesses to with any aspect of creating a high-performing telecommuting ecosystem by delivering network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, helpdesk services, security and compliance, data protection solutions, and unified management.

Help Desk Support for Teleworkers
A fast, organization-wide switchover to a from-home workforce, which might be the result of an epidemic or as part of a business continuity process, can overstretch even the most efficient in-house Call Center. Progent's Call Center services make it possible for businesses to outsource or expand their Support Desk by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Call Desk support services utilize Progent's extensive team of remote technical support experts combined with enterprise-class ticketing and tracking technology to provide an affordable, modern Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of remote Level 1 PC support from help requests through trouble ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to check or update their active trouble tickets, add information, and upload screen captures or attachments. Technical support services are delivered at a significant discount off Progent's ordinary Level 1 desktop support charges, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT experts to resolve complex problems. For more information, visit Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Call Center Augmentation Service allows you to supplement your existing Help Desk organization by sharing delivery of Help Desk services seamlessly between your in-house IT support personnel and Progent's extensive roster of desktop support technicians and subject matter experts. Progent's shared Help Desk Call Center service is based on a collective support model based on the number one professional services automation (PSA) platform for handling help requests and ticketing, establishing responsibility, tracking progress, and producing reports. For details about how Progent's Call Center Augmentation Services can enable your business to provide world-class technical support to your teleworkers, see Progent's Call Desk supplementation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and managing an efficient work-from-home environment for your Brasília, Federal District company, phone 1-800-993-9400 or visit Contact Progent.