Enlarging your at-home workforce can have a major effect on IT architecture, cybersecurity, and corporate processes. Progent has two decades of experience helping small and mid-size businesses to design, configure, administer, optimize, and troubleshoot IT environments that support work-from-home employees. Progent can assist your Brasília organization to select the appropriate tools and adhere to best practices in creating and maintaining a secure virtual ecosystem for telecommuters that promotes collaboration and delivers top value. Progent can provide support services ranging from as-needed guidance for getting you past challenging IT bottlenecks to comprehensive project management or co-management to help you carry out mission-critical tasks.

Progent's consultants can assist Brasília, Federal District businesses to succeed with any aspect of building a high-functioning telecommuting ecosystem by providing infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Call Desk services, endpoint security, backup/restore solutions, and streamlined management.

Help Desk Call Center Support for Telecommuters
An emergency, company-wide transition to a from-home business model, which might be activated by a pandemic or as part of a disaster recovery/business continuity preparedness plan, can overstretch even a well-staffed in-house Call Desk. Progent's Help Desk services allow businesses of any size to outsource or augment their Help Desk Call Center with Progent's remote Technical Response Center team.

  • Progent's Standard Call Desk services leverage Progent's nationwide network of online technical support experts combined with world-class trouble ticketing and follow-up technology to provide an affordable, advanced Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 desktop support from service requests through trouble ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows telecommuters to check or edit their active tickets, add details, and append screen captures and relevant files. Support services are delivered at a significant discount off Progent's ordinary Level 1 desktop support rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 support specialists to resolve complex problems. To find out more, visit Progent's Standard Helpdesk Services for small businesses.
  • Progent's Support Desk Augmentation Service enables your business to supplement your existing Help Desk team by sharing responsibilities for Help Desk Call Center services seamlessly between your regular IT support personnel and Progent's extensive roster of desktop support engineers and subject matter specialists. Progent's shared Help Desk Call Center service is based on a co-sourcing support solution based on the leading professional services automation platform for handling help requests and trouble tickets, assigning responsibility, tracking progress, and generating reports. For information about how Progent's Call Center Augmentation Services can enable your company to deliver world-class technical support to your telecommuters, refer to Progent's Call Center augmentation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and maintaining an efficient work-from-home environment for your Brasília, Federal District company, call 1-800-993-9400 or visit Contact Progent.