Brasília Telecommuters Solutions Support Services
Help Desk Call Center Solutions Consulting and Support Services
Expanding your remote workforce may have a significant impact on IT architecture, security/compliance, and company workflows. Progent has two decades of background helping businesses of all sizes to design, configure, manage, optimize, and troubleshoot IT environments that support work-from-home employees. Progent can assist your Brasília organization to pick the appropriate technologies and adhere to leading practices in building and operating a secure virtual office ecosystem for teleworkers that promotes teamwork and delivers maximum business value. Progent offers services ranging from as-needed expertise for helping you past challenging IT roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.
Progent's consultants can assist Brasília, Federal District organizations to with any facet of creating a high-performing work-at-home environment by providing infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Help Desk augmentation, endpoint security, data protection solutions, and unified management.
Help Desk Services for Telecommuters
A fast, organization-wide changeover to a from-home business model, which might be driven by an epidemic or as a component of a disaster recovery/business continuity process, can overwhelm even a high-performing in-house Call Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or supplement their Help Desk Call Center by using Progent's online Technical Response Center services.
- Progent's Standard Call Center support services utilize Progent's extensive network of online technical support experts combined with enterprise-class trouble ticketing and follow-up software to provide an economical, state-of-the-art Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 desktop technical support from help requests through ticket creation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal allows from-home workers to track or update their current trouble tickets, add information, and append screenshots and attachments. Technical support services are delivered at a significant price reduction off Progent's normal Level 1 technical support rates, and Progent offers the option of rapid escalation to Level 2 and Level 3 support experts to deal with advanced problems. To find out more, visit Progent's Standard Helpdesk Services for small companies.
- Progent's Help Desk Augmentation Service allows you to supplement your existing Support Desk staff by splitting delivery of Help Desk Call Center support transparently between your in-house support organization and Progent's nationwide roster of PC support technicians and subject matter experts. Progent's co-managed Call Desk service uses a collaborative support solution based on the leading professional services automation tool for handling service requests and ticketing, establishing responsibility, tracking progress, and producing reports. To learn how Progent's Support Desk Augmentation Services can enable your company to deliver world-class desktop support to your at-home workforce, refer to Progent's Support Desk supplementation Services.
Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and managing a productive telecommuter solution for your Brasília, Federal District company, phone
An index of content::
SQL Server Management Studio Remote Troubleshooting
SQL Server 2016 AlwaysOn Availability Groups Support
Microsoft SQL Server 2016 introduces major improvements in speed, capacity, security, availability, mobile computing integration, plus built-in BI. Innovations include PolyBase for handling SQL and NoSQ files simultaneously for data warehousing, R language integration, Dynamic Data Masking, Mobile Report Publisher, and seamless control over local and cloud resources. Progent's Microsoft-certified consultants can deliver remote and onsite support to help businesses of all sizes to deploy, administer or troubleshoot any version of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with all key Microsoft technologies including Windows Server, Exchange Server 2016, SharePoint Server, Dynamics GP, Skype for Business, and SCOM.
SMS Server Upgrade Online Troubleshooting
Largest Systems Management Server 2003 On-site Support
Progent's Microsoft-certified consultants offer small and medium size businesses enterprise-class consulting support for Systems Management Server 2003 and System Center Configuration Manager 2007, Microsoft's standard tools for change and configuration automation. System Center Configuration Manager is the new title for the update management platform formerly called Systems Management Server. Configuration Manager 2007 offers a range of enhancements to Microsoft Systems Management Server 2003 including full automation, integrated Windows Vista Windows Server 2008 awareness, NAP security support, and device driver management. Progent's Microsoft certified engineers can show you how to use SMS or Configuration Manager 2007 effectively for streamlined OS and application software deployment, security patch administration, software metering, and software license compliance. Progent's consultants can also assist your company to migrate smoothly from SMS Server 2003 to System Center Configuration Manager.
Immediate Windows Server 2022 Security and Compliance Help and Support
Windows Server 2022 Windows Admin Center Engineer
Progent's certified Windows Server 2022 experts can assist your organization to plan and carry out a cost-effective upgrade to Windows Server 2022 using a self-hosted system architecture or a hybrid deployment model that combines cloud-based Windows Server on Azure with a datacenter-based installation of Windows Server 2022.
System Center 2016 Migration Integration Support
Emergency Microsoft System Center 2016 Specialist
Progent's Microsoft-certified consulting experts have over a decade of background planning, implementing, optimizing and troubleshooting Microsoft SCOM solutions and can provide companies of any size expert remote or on-premises consulting support for Microsoft SCOM 2012. Progent can assist your company to design an architecture for SCOM 2012 servers that delivers the responsiveness and availability required to monitor your datacenter effectively, whether your datacenters are on-premises, cloud-based, or a hybrid environment. Progent's SCOM consultants can also help you to install and customize Microsoft SCOM 2012 management packs according to industry best practices for tracking network infrastructure as well as Microsoft and third-party applications and services. In addition, Progent can deliver fast remote or on-premises technical support to help you to fix serious problems uncovered by System Center 2012 Operations Manager.
24-Hour Integration Support Branch Office
Branch Office Configuration
Years of background delivering Microsoft support and Cisco network consulting has allowed Progent to develop an unmatched capability for serving branch offices that require network help with the responsiveness common to with small firms but which offers professional client interaction, thorough documentation, and compliance with corporate IT protocols. If your enterprise has a sales office situated anywhere in California or any region covered by Progent's consultants, Progent can offer a wide range of onsite and on-line network support services and system design assistance.
Windows 2003 Server Computer Engineer
MCSE Expert Certified Windows 2003 Server Integration Support
Progent's Microsoft-certified Windows Server 2003 consultants offer computer support and IT consulting for the complete line of Microsoft .NET Servers, Microsoft Windows 2003 Server, and Windows Server 2000. Progent's Microsoft Windows 2003 upgrade, integration, administration, and maintenance services include network planning, deployment, project management, in-person and off-site technical support and repair, Help Desk services, expert security services, comprehensive outsourcing, and expert co-sourcing.
Microsoft Operations Manager Example Application
Microsoft Operations Manager Case Study
Before Progent's MOM-based solution, network issues were approached reactively, after users were impacted by them. With the benefit of proactive, computer generated warnings and trend reports sent by Microsoft Operations Manager, Progent can now address server problems before they grow to be serious enough to impact network availability. Because of MOM, Progent can deal with looming problems before customers suspect that the problems are there. Progent supports MOM 2005 and MOM 2000 to provide small business IT systems enterprise-class reliability, security and productivity.
24x7 IT Services Microsoft ISA Server 2006
Top Ranked ISA Server 2006 Setup and Support
Secure Application Publishing with ISA Server 2006 provides more control over intranet applications while supporting increased productivity by making these applications available to authorized remote users. ISA Server 2006 helps protect business applications, services, and data across all network components with stateful packet inspection and powerful publishing tools. Progent's Microsoft-certified Internet Security and Acceleration Server consultants can show you how to design, install, configure, and maintain Internet Security and Acceleration Server on your system so that your company achieves a highly functional and economical balance of security, productivity, and performance.
Developer Firm MS SQL Server
MS SQL Server Programming Firm
Microsoft SQL Server 2000 is a complete, Web-enabled database and data analysis solution that enables the rapid development of a new generation of high-end applications that can provide your business a critical competitive advantage. SQL Server features core support for XML and the ability to communicate across the Internet and beyond the firewall. The expertise of Progent's certified SQL Server 2000 engineers, with an average of more than over 10 years of background supporting Microsoft technology, assures you success in planning, installing and supporting Microsoft SQL Server solutions that are seamlessly integrated with other applications based on Microsoft's .NET platform.
Urgent Router patch management Consultant Services
Endpoint patch management Consultant Services
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Top Endpoint patch management Professionals
Wi-Fi access point patch management Consultants
Progent's support services for software and firmware patch management offer organizations of any size a flexible and affordable solution for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your virtual and physical; servers, such as scanners, network infrastructure appliances such as routers and wireless APs, and Internet-of-Things devices such as sensors and robotics.
SQL Server 2016 R Services Technical Support Services
SQL Server 2016 Data Mining Network Consultants
SQL Server 2016 offers major improvements in performance, scale, data security, high-availability, mobile computing integration, and built-in BI. New features include PolyBase for handling SQL and NoSQ databases in one appliance for data warehousing, Jason support, Row-level Security, Mobile Reports, and centralized management of on-premises and cloud-based operations and services. Progent's Microsoft-certified consulting team can provide online and on-premises expertise to help organizations of any size to configure, administer or debug any version of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with other key Microsoft technologies including Windows Server and Hyper-V, Exchange Server 2016, SharePoint Server, Dynamics CRM, Skype for Business, and SCOM.
NetApp Disaster Recovery Consultant
NetApp MetroCluster Engineers
Progent offers enterprise customers the help of a NetApp-certified consultant for online or onsite support for NetApp's entire family of SAN storage software and hardware products including ONTAP data management, MetroCluster array-based clustering, FlexPod cloud infrastructure, SnapMirror data replication, SnapVauly continuous backup, Virtual Storage Console (VSC) for VMware, MultiStore for storage partitioning, OnCommand Unified Manager Core, plus NetApp's FAS, AFF, V-Series and N-Series storage lines. Components of NetApp SAN technology supported by Progent include SAN architecture, hybrid-cloud deployment, virtualization, migrations, transparent updates, storage management, security and compliance, high availability, and remediation. Progent can provide Tier 3 support to assist you to resolve problems with NetApp SAN deployments efficiently following best practices.
Network Monitoring Engineer
Online Support Services Comprehensive Event Management
Remote continuous network monitoring, proactive alerts, and periodic analytical reporting are crucial to preserving the health of your network and eliminating unnecessary and expensive downtime. Remote Monitoring and Management (RMM) solutions have advanced to the point that businesses of all sizes can get a degree of network stability that was previously limited to large enterprises. Progent offers several Remote Monitoring and Management (RMM) options delivered as economical services created to help your company to identify and resolve a most IT network problems before they get big enough to impact productivity.
macOS Phone-based Professional
macOS Online Consulting Services
Progent provides national online help and troubleshooting services for companies who operate Apple Mac OS X environments or whose information systems feature a combination of Mac with Microsoft Windows products. Progent's consultants can provide Apple macOS and OS X users a variety of IT services such as desktop assistance, upgrading to the latest version of OS X from other earlier editions of Apple macOS and Mac OS X, plus expertise with macOS and Mac OS X application software. Progent's specialists in Apple technology can also help your business with Apple iPhone and Apple iPad synchronization and troubleshooting, or migrating to Apple's iCloud. Remote technical support offers maximum leverage for your information technology budget by extending client productivity and limiting the hours charged for network repair services. Sophisticated online access technology and skilled technicians and engineers allow Progent to handle most IT problems without squandering time and expense by going to your site. In most of situations your network issues can be remediated by telephone or through a mix of phone help and online connectivity. Progent can offer the services of Cisco certified CCIE network engineers and CISA certified security professionals to help with the most challenging system problems.
CloudSuite 9.01 Consulting Services
Infor SyteLine CloudSuite Production Control Consultant Services
Infor CloudSuite Industrial, formerly called SyteLine, is an ERP solution that embodies over a quarter century of background helping manufacturing, distribution and service companies to manage complicated supply chains and streamline critical business processes in order to bring products to market quickly and meet customer schedules consistently. Progent offers the expertise of an ERP specialist with over 20 years of experience working with the SyteLine/CloudSuite Industrial platform. Progent can provide remote or on-premises services that can range from occasional advice to comprehensive solution planning and project management. Sample consulting services available from Progent for Infor CloudSuite Industrial include implementation, upgrades, process improvement, customization, Configure/Price/ Quote, web site integration, troubleshooting, ETL, Excel and SQL integration, training, and DBA services.
Microsoft Certified SQL Server Consultants
SQL Server Capacity Planning Development Firm
Microsoft SQL Server 2000 is a rich, Web-enabled database and data analysis solution that enables the rapid development of a new generation of enterprise-class applications that can provide your business a significant competitive advantage. SQL Server features built-in support for XML and the ability to query across the Internet and beyond the firewall. The expertise of Progent's certified SQL Server 2000 engineers, with an average of more than over 10 years of background supporting Microsoft integration, assures you success in planning, installing and administering Microsoft SQL Server applications that are well connected with other applications powered Microsoft's .NET environment.
Computer Engineer Server Management
Virtual Server Technology Engineers
Server proliferation puts pressure on IT budgets and administrative resources. Server reduction through a virtual architecture offers lower TCO of hardware and faster ROI, more leveraged use of servers, simplified operations, enhanced network uptime, and easier management. Common usage scenarios for virtual servers are hardware consolidation, low-cost platforms for line-of-business legacy applications running on obsolete operating systems, and inexpensive quarantine of software development or pilot testing environments from production systems.
Barracuda Backup Management Network Consultant
Top Ranked Barracuda Backup Offsite Vaulting Information Technology Consulting
Barracuda Backup is an affordable, subscription-based backup/restore platform for small and mid-size organizations. A Barracuda Backup deployment can incorporate a custom-designed physical storage device built by Barracuda or a virtual appliance with comparable functionality but which utilizes your own storage hardware. Barracuda Backup protects vital business data produced on-premises, at one or multiple remote locations, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any site with a physical or virtual Barracuda appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants offer a wide range of consulting services to assist your business to plan, configure, operate and troubleshoot a backup and disaster recovery system based on Barracuda Backup.
Remote Technical Support Windows 2003
Microsoft Windows 2003 Remote Technical Support
Progent's certified Windows Server 2003 consultants offer computer support and expert consulting for the complete family of Microsoft .NET Enterprise Servers, Windows Server 2003, and Microsoft Windows Server 2000. Progent's Microsoft Windows 2003 migration, integration, update, and support services include network design, deployment, project management, in-person and remote technical support and repair, Call Center outsourcing, expert security consulting, comprehensive outsourcing, and cost-effective co-sourcing.
Biggest NetApp MetroCluster Disaster Recovery Technology Professional
Consult NetApp SAN Fabric
NetApp MetroCluster is a disaster recovery software suite that combines array-based storage clustering along with replication to provide rapid, zero RPO disaster recovery between datacenters that are up to 185 miles apart. Progent's team of seasoned network consultants can assist your business to design, configure, administer, update, test and repair a disaster recovery solution built around NetApp MetroCluster. Progent can help you to choose a topology for your MetroCluster deployment that meets your functional requirements and budget. Progent can ensure you follow best practices for configuring your MetroCluster solution by delivering help with procedures like assigning disk pools and shelf IDs, arranging aggregate layout, setting up NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, installing switches, implementing a tiebreaker mechanism, designing a TCP/IP configuration replication network between your peered clusters, and verifying your disaster recovery system to prove compliance with information assurance standards and regulatory requirements.
Mandriva Linux Consultant Services
Configuration Linux
Progent's Linux consulting services provide small and mid-size companies and developers assistance with administering and supporting Linux computers that run with Microsoft-based technology. Progent can give your organization contact with Linux consultants, support professionals premier by Microsoft and Cisco, and security specialists with CISSP certification. This wide array of experience provides you with an easy one-stop source to show you how to create and manage a secure and robust mixed-platform network and communications infrastructure that supports Linux and Microsoft interoperability by integrating Microsoft Windows with major Linux variations such as RedHat Linux, SUSE Linux, CentOS, Ubuntu Linux, PCLinuxOS, fedora, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.
Best VPN Security Computer Security
Intrusion Protection Systems Cybersecurity Team
Progent provides organizations of any size expert support for Intrusion Protection Systems and IPsec VPN solutions from leading firewall and VPN security vendors such as Palo Alto Networks, Check Point Software, Juniper, Fortinet, and SonicWall. Progent can show you how to create a detailed security plan and select the right technologies from multiple vendors to achieve your security goals while sticking within your spending restraints.
ASA Firewall with Firepower Onsite Technical Support
Cisco Firepower Firewalls Consulting Services
The new ASA 5500-X Series Next-Generation Firewalls with Firepower Services offer significantly more bang for the buck than Cisco's legacy firewalls and have superseded the ASA 5500 and PIX security appliances for all new installations. Progent's Cisco-premier CCIE network experts can help you to maintain your existing PIX or ASA 5500 security appliances and migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also assist your business to plan, integrate, optimize, administer and troubleshoot firewall solutions built around Cisco ASA firewalls with Firepower Services.
Private Cloud Virtual Datacenter Hosting Consultant
ProSight VM Hosting Professional
Progent's ProSight Virtual Hosting service combines proven virtualization technology, a world-class data center facility, and the technical expertise of Progent's Microsoft-certified engineering group to provide small and midsize businesses with a complete information technology outsourcing solution that improves network availability and security, eliminates management hassle, and cuts costs. With Private Cloud Hosting, a smaller business can have all of its operating system platforms and critical application servers hosted in a secure and fault tolerant facility on a fast, high-availability virtual server configured and supported by Progent's computer service experts.
802.11 6/6E Access Point Online Help
Support 802.11x Wireless
Progent's Cisco-certified wireless technology consultants can assist organizations to deploy, administer, and debug Cisco Wi-Fi products including Aironet and Meraki 802.11ac Wi-Fi access points (APs) plus Cisco's Wireless Network Controllers.
Windows Server 2022 upgrade IT Consultant
Microsoft Certified Expert Windows Server 2022 Encrypted Networks Consult
Progent's Microsoft-certified Windows Server 2022 consultants can assist your company to plan and implement an efficient migration to Windows Server 2022 using a self-hosted deployment architecture or a hybrid deployment model that integrates cloud-based Windows Server Online with an on-prem installation of Windows Server 2022.
Small Business Outsourcing Companies
Top Network Design Consultant Small Office
For over two decades, Progent has delivered budget-friendly IT planning, configuration, troubleshooting, security services, and development for information networks of all sizes.
Consultants Co-managed Support Desk
Technology Consulting Virtual Service Desk
Progent's Microsoft certified Consultants provide three service programs to help medium-size and large businesses create a cost-effective and productive internal Computer Support Helpdesk. Progent's help desk consulting services include ROI analysis, process study and enhancement, executive reporting, training of internal personnel, and documentation of processes. Progent's Software Selection and Integration Services help companies sift through the various top level Help Desk software packages on the market and decide what products may be excessively expensive, miss critical functions, or align poorly with your organization's corporate culture. Progent also provides short-term staffing for businesses who want to reinforce their internal Help Desk staff for special tasks or to fill in for vacationing or incapacitated workers.
.NET F# Development Firm
ASP.NET Coding
If you want to revamp your corporate web site, create internal webs for purposes such as HR or employee education, design a high-impact web presence for a new business, or generate line-of-business, data-driven custom web applications, Progent can provide talented and experienced web developers. Progent's consultants can also show you how to design and manage a safe, fault-tolerant server and communications infrastructure, including remote and wireless connectivity, to support your web tools.
Linux Network Monitoring Integration Services
24/7/365 MRTG Information Technology Consulting
Nagios and MRTG are useful, Open Source monitoring utilities that operate on Linux and can be used to analyze UNIX/Linux networks, Microsoft Windows systems, or multi-platform environments where Linux and Microsoft Windows coexist. Nagios lets system managers to monitor network services such as POP3, HTTP, FTP, and NNTP. Multi Router Traffic Grapher lets you track the bandwidth in and out of SNMP-enabled network appliances such as processors, routers, and switches. Progent's system integration engineers can help you use both these tools to tune and repair your system.
Microsoft ISA 2004 Server Consultant Services
Online Technical Support Microsoft Proxy Server
Progent's Microsoft certified professionals provide small and midsize companies consulting services for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront TMG and Internet Security and Acceleration Servers include an advanced application-layer aware firewall that can protect your business system from attack by outside and internal threats. Forefront Threat Management Gateway and ISA Server perform thorough examination of Internet protocols such as Hypertext Transfer Protocol, which allows these products to detect many attacks that can elude traditional firewalls. The combined firewall and VPN structure of Forefront Threat Management Gateway and ISA Server permit stateful filtering and monitoring of all VPN traffic. ISA Servers are the mainstay of Microsoft's system security initiative, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security professionals can help you strengthen your network security through experienced planning and integration of Forefront TMG and ISA Servers. Progent's Microsoft-certified consultants can help your company to configure Microsoft Forefront Threat Management Gateway 2010, maintain any version of ISA Server, or upgrade from ISA Server to Microsoft Forefront Threat Management Gateway.
Consulting Services Private Cloud Solutions
ProSight VM Hosting Consulting Services
Progent's ProSight Virtual hosting services offer small companies a variety of benefits such as reduced capital expenditures, reductions in operational costs, better management focus, enterprise-class protection, enhanced fault tolerance, and regulatory compliance.
Cisco Certified Experts Virus Protection Consultants
Computer Networking EMail Virus
Progent's Microsoft-certified experts have 20 years of background providing electronic messaging and integrated telecommunications/email solutions for companies. Progent provides economical Exchange Server support services to strengthen email security and virus protection, achieve fault tolerant email, and facilitate remote and mobile email connectivity. Progent's Microsoft Exchange consulting and support services can aid you in designing and implementing a Microsoft Exchange upgrade or a migration from a legacy SMPT system or older Microsoft Email software such as Microsoft Exchange 5.5 to Exchange Server 2010.
Technology Professional American Megatrends MegaRAC
Aten IP9001 Consult
Remote management cards give IT administrators full control over a server without the requirement for an on-site visit. Through these server management cards, all console screen data plus keyboard and mouse operations are exported to an off-site session to an IT expert who can be located anywhere in the world. Progent's Microsoft and Cisco authorized engineers can help you to design, implement, and manage a fault-tolerant company network that incorporates remote server management cards and Progent can utilize these remote management cards to deliver low-cost off-site technical support. Progent has experience with a variety of remote server management cards including Aten remote management cards, American Megatrends MegaRAC remote management cards, Dell DRAC cards, HP Lights-Out remote server management cards, and Peppercon remote server management cards.
Professionals ransomware rebuild
Egregor ransomware recovery Consultancy
Progent's proven ransomware recovery consultants can help your business to restore an IT network victimized by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor.
Network infrastructure patch management Consulting Services
Wi-Fi access point patch management Consultant
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