Enlarging your telecommuter workforce may have a significant impact on IT architecture, cybersecurity, and company processes. Progent has 20 years of experience helping small and mid-size businesses to plan, deploy, manage, tune, and debug IT environments that incorporate a remote workforce. Progent can help your Brasília company to select the right tools and adhere to best practices in creating and maintaining a secure virtual solution for teleworkers that facilitates teamwork and delivers top value. Progent offers services ranging from as-needed expertise for helping you over challenging technical bottlenecks to comprehensive project management or co-management to help you carry out mission-critical initiatives.

Progent can assist Brasília, Federal District businesses to succeed with any aspect of creating a high-functioning work-from-home environment by providing network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud integration, Call Desk augmentation, cybersecurity, data protection solutions, and streamlined management.

Help Desk Support for Teleworkers
A fast, company-wide transition to a teleworker workforce, which might be motivated by an epidemic or as an element of a business continuity process, can overwhelm even the most efficient in-house Support Desk. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or augment their Support Desk with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Help Desk support services leverage Progent's extensive network of online IT support specialists combined with world-class ticketing and follow-up software to provide an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 desktop technical support from help requests through ticket generation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal enables telecommuters to check or edit the status of their current tickets, enter information, and append screen captures and relevant files. Support services are delivered at a significant discount off Progent's ordinary Level 1 technical service charges, and Progent offers optional fast escalation to Level 2 and Level 3 support experts to deal with complex issues. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Help Desk Call Center Supplemental Service allows you to supplement your current Call Center organization by sharing delivery of Help Desk support services transparently between your in-house IT support organization and Progent's extensive team of PC support engineers and subject matter experts. Progent's co-managed Support Desk service is based on a co-sourcing support solution utilizing the number one professional services automation (PSA) tool for managing service requests and ticketing, establishing ownership, monitoring progress, and generating management reports. For information about how Progent's Call Center Supplementation Services can enable your company to provide world-class desktop support to your telecommuters, go to Progent's Help Desk supplementation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about building and maintaining an efficient work-from-home solution for your Brasília, Federal District business, phone 1-800-993-9400 or refer to Contact Progent.