Enlarging your remote workforce may have a significant effect on network architecture, security/compliance, and company processes. Progent has two decades of background helping SMBs to plan, configure, administer, optimize, and debug IT networks that support at-home workers. Progent can help your Brasília company to pick the appropriate tools and adhere to best practices in building and operating a secure virtual office solution for telecommuters that facilitates teamwork and delivers top value. Progent offers services that go from on demand guidance for helping you over occasional technical bottlenecks to full project management or co-management to help you successfully complete business-critical initiatives.

Progent can help Brasília, Federal District organizations to with any facet of creating a high-functioning telecommuting ecosystem by providing network infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, cloud integration, Help Desk augmentation, security monitoring, data protection solutions, and streamlined management.

Help Desk Call Center Services for At-Home Workers
A sudden, organization-wide changeover to a teleworker business model, which could be the result of a pandemic or as part of a disaster recovery/business continuity plan, can overwhelm even the most efficient internal Support Desk. Progent's Help Desk services allow businesses to outsource or expand their Call Desk with Progent's remote Technical Response Center team.

  • Progent's Standard Help Desk services utilize Progent's nationwide team of remote IT support specialists combined with enterprise-class ticketing and tracking technology to provide an affordable, modern Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 PC support from initial service requests through ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to track or update their active trouble tickets, enter information, and append screenshots and attachments. Desktop support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical support charges, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT specialists to deal with complex issues. To learn more, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Help Desk Call Center Augmentation Service enables your company to expand your existing Call Desk staff by splitting responsibilities for Help Desk support seamlessly between your in-house support staff and Progent's nationwide team of desktop support engineers and subject matter specialists. Progent's co-managed Call Desk service is based on a collaborative support model utilizing the leading professional services automation (PSA) tool for handling service requests and ticketing, assigning ownership, monitoring progress, and producing reports. To find out how Progent's Help Desk Supplementation Services can enable your company to deliver best-in-class desktop support to your at-home employees, see Progent's Help Desk augmentation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and maintaining an efficient work-from-home solution for your Brasília, Federal District organization, call 1-800-993-9400 or visit Contact Progent.