Brasília At Home Workers Connectivity Consultants
Help Desk Call Center Solutions Consulting and Support Services
Enlarging your remote workforce may have a significant effect on network architecture, security/compliance, and company processes. Progent has two decades of background helping SMBs to plan, configure, administer, optimize, and debug IT networks that support at-home workers. Progent can help your Brasília company to pick the appropriate tools and adhere to best practices in building and operating a secure virtual office solution for telecommuters that facilitates teamwork and delivers top value. Progent offers services that go from on demand guidance for helping you over occasional technical bottlenecks to full project management or co-management to help you successfully complete business-critical initiatives.
Progent can help Brasília, Federal District organizations to with any facet of creating a high-functioning telecommuting ecosystem by providing network infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, cloud integration, Help Desk augmentation, security monitoring, data protection solutions, and streamlined management.
Help Desk Call Center Services for At-Home Workers
A sudden, organization-wide changeover to a teleworker business model, which could be the result of a pandemic or as part of a disaster recovery/business continuity plan, can overwhelm even the most efficient internal Support Desk. Progent's Help Desk services allow businesses to outsource or expand their Call Desk with Progent's remote Technical Response Center team.
- Progent's Standard Help Desk services utilize Progent's nationwide team of remote IT support specialists combined with enterprise-class ticketing and tracking technology to provide an affordable, modern Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 PC support from initial service requests through ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to track or update their active trouble tickets, enter information, and append screenshots and attachments. Desktop support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical support charges, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT specialists to deal with complex issues. To learn more, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Help Desk Call Center Augmentation Service enables your company to expand your existing Call Desk staff by splitting responsibilities for Help Desk support seamlessly between your in-house support staff and Progent's nationwide team of desktop support engineers and subject matter specialists. Progent's co-managed Call Desk service is based on a collaborative support model utilizing the leading professional services automation (PSA) tool for handling service requests and ticketing, assigning ownership, monitoring progress, and producing reports. To find out how Progent's Help Desk Supplementation Services can enable your company to deliver best-in-class desktop support to your at-home employees, see Progent's Help Desk augmentation Services.
Contact Progent for At-Home Worker Expertise
To contact Progent about creating and maintaining an efficient work-from-home solution for your Brasília, Federal District organization, call
An index of content::
Online Consulting Services Documentation
Service Reports Information Technology Consulting
Progent uses a sophisticated support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or small support organizations who offer scant documentation or specifics of tasks performed, every service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the support reports transmitted by each staff member to every customer. The discipline of detailing and organizing support activity results in more effective support and eliminates a variety of typical misfortunes such as when a service customer is virtually held hostage to a consultant who won't release vital service information.
Hornetsecurity Altaro M365 Mailbox Backup Consultant
Hornetsecurity Altaro M365 Teams Chat Backup Computer Consultant
Progent is an authorized Hornetsecurity/Altaro partner and can plan, install, and manage an implementation of 365 Total Backup to preserve your Microsoft 365 user and group mailboxes, files residing within your company's OneDrive Accounts and SharePoint Document Libraries, user and group Teams Chats, plus files on Windows laptops and desktops.
WiMax Consultant Services
Internet Access Professionals
Progent offers access to the affordable support of remote Internet connectivity experts to assist your company to evaluate or enhance your Internet services so your Internet connectivity solution aligns with your business needs. Services provided by Progent's engineers include assessment of your existing bandwidth use, vendor and plan comparison and selection, network provisioning, and managing a seamless move to a new ISP and/or service arrangement. Network provisioning can include optimizing existing routers and deploying additional ones, setting up firewalls, and upgrading dependable BGP configurations.
ProSight Email Security Gateway Technology Professional
24/7/365 ProSight Email Encryption Professionals
Progent's ProSight Email Guard uses the technology of top information security vendors to provide web-based management and world-class protection for your email traffic. The hybrid architecture of Email Guard combines cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, DLP, and encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email that originates and ends within your corporate firewall.
Online Technical Support Teleworker
At Home Workers Integration Services
Progent has two decades of experience assisting small and medium-size companies to design, implement, tune, manage, and debug IT networks that incorporate teleworkers.
Offsite Workers Cybersecurity Online Troubleshooting
Work at Home Security Setup and Support
Progent can help small and medium-size organizations to implement network security protection systems and deliver cleanup expertise to support at-home workers.
Support and Setup Windows Server 2016 Disaster Recovery
Windows Server 2016 Stretch Clusters Technology Consulting Services
Progent's Microsoft-certified IT consultants can provide Windows Server 2016 migration consulting services to help organizations of any size to plan and carry out an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud-centric, or hybrid deployment model. Progent can help you to assess the benefits of Windows Server 2016 for your enterprise and can help you with any aspect of designing, deploying, administering or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can help you to benefit from the many new disaster recovery and security features of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard, Just In Time (JIT) Privileged Access Management, Virtual Machine load balancing, Storage Replica, plus multi-domain failover clusters.
Linux Network Monitoring Support and Setup
Consulting Linux Network Monitoring, Nagios and MRTG
Network monitoring typically involves observing a system's resource usage in order to uncover data traffic backups or troubleshoot hardware or software problems. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, license-free network monitoring tools that run under Linux or UNIX and can be used to monitor multi-OS environments where Linux and Windows coexist. Progent's system integration engineers can show you how to use both these tools to tune and troubleshoot your network. Progent's UNIX consulting services offer small companies and programmers assistance with administering and servicing UNIX and Linux networks that coexist with Microsoft-based products.
Outsourcing Cisco Content Engine Network Module for Content Delivery
Cisco Content Services Switch - Cisco CSS Support and Integration
Progent provides high availability load balancing support covering system load balancing, load balanced applications, LAN/WAN infrastructure routing, and content delivery technology including F5 Networks 3DNS. High availability load balancing vendors for which Progent can provide consulting expertise include Microsoft Windows Server 2003 Network Load Balancing Manager, Citrix Metaframe and Access Gateway, Cisco CSS, Cisco Content Distribution Manager and Cisco CDN Software, and F5 Networks 3-DNS.
Exchange Migration Professional
Exchange Migration Engineers
Progent's Microsoft-certified consulting engineers can help your organization to assess the value of Exchange Server 2010 for your business and can help your IT staff to design and carry out a smooth upgrade to Exchange Server 2010 from Microsoft Exchange Server 2003 or Microsoft Exchange 2007 that will provide quick return on investment by increasing your productivity, cutting the expense of equipment and service, streamlining management, and consolidating your vital communications platforms.
Consulting Service Firm Email Security and Virus Protection
24/7 Small Office Computer Consultant Spam Filtering
Progent's Microsoft-certified consultants average more than 10 years of experience providing messaging solutions for customers ranging from small offices to large corporations. Progent offers affordable consulting for all versions of Exchange Server to strengthen email and virus security, design fault tolerant email systems, and facilitate remote and mobile email connectivity. Progent's Exchange support services can assist you in designing and carrying out a move from an outdated SMPT server or older Microsoft Email package such as Exchange 2003 to Microsoft Exchange Server 2019. Progent offers support for Windows 10 and Windows 11 desktops running Office Outlook and can help you configure Microsoft Outlook Web App (OWA) for all major browsers. For email virus protection, spam filtering and outbound data leak prevention, Progent offers Email Guard security services.
Wireless Link Information Technology Consulting
Award Winning Proxim Onsite Technical Support
Progent's wireless professionals can help small businesses design, choose, pilot, install and support secure building-to-building wireless bridges that integrate seamlessly into your IT network while offering a degree of security that matches or excels wireline connections. Progent offers experience in wireless LAN/WAN technology from Cisco Aironet and Meraki, Proxim, and additional small business wireless providers and can show you how to identify and deploy the wireless link solutions that fit best with your business needs.
Technology Professional SyteLine ERP
Specialist Infor SyteLine CloudSuite Data Conversion
Infor CloudSuite Industrial, formerly branded SyteLine, is an ERP solution that incorporates over 25 years of background helping manufacturing, distribution and service organizations to manage supply chains and streamline key business processes to get products to market quickly and adhere to customer commitments consistently. Progent offers the expertise of an ERP consultant with more than 20 years of experience working with the Infor CloudSuite Industrial/SyteLine product family. Progent can provide remote or onsite services that spans from occasional guidance to comprehensive solution design and project management outsourcing or co-sourcing. Sample services available from Progent for Infor CloudSuite Industrial include implementation, upgrades, process improvement, application development, CPQ, web site integration, troubleshooting, data conversion, Microsoft 365 integration, training, and DBA services.
Microsoft Certified Expert Windows 11 Autopilot Network Consultant
Windows 11 and TPM Consulting
Progent's Microsoft-certified Windows 11 consulting experts can provide a variety of services for Windows 11 such as cloud and hybrid solutions, mobile device management and synchronization, at-home workforce connectivity, data and identity security, centralized provisioning, and Help Desk Call Center support.
Microsoft Azure enterprise hybrid cloud solutions Engineers
Azure integration Consultants
Progent can assist small companies to move any part of their computing infrastructure to Microsoft Azure. This can streamline IT management and reduce equipment expense. Microsoft Azure includes a wealth of cloud services and Progent can help you to understand the benefits and restrictions of different cloud networking architectures you can use with Azure. Progent can help you manage cloud-resident or hybrid cloud and on-premises applications and network infrastructure and ensure that you sidestep the typical errors small organizations make when moving to a public cloud. Progent can assist you to configure cloud servers on Azure Virtual Machines, utilize cloud storage with Azure Storage, manage authentication with Azure Active Directory, and create backup-and-recovery mechanisms with Azure Backup. Progent can also show you how to prepare perimeter firewalls and VPN connections and to integrate iPhones and iPads and Android handhelds.
Consulting WannaCry ransomware hot line
24x7x365 Ryuk ransomware hot line Consultant Services
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery consultant who can assist your business to halt the progress of an ongoing ransomware attack. Call 800-462-8800
Exchange 2013 Disk Availability Group Consult
Exchange 2013 Load Balancing Help and Support
Exchange Server 2013 includes significant improvements to the capabilities of Exchange 2010 and introduces powerful new features as well as a redesigned architecture. These enhancements affect vital IT areas including manageability, high availability (HA), security, operational costs, teamwork, expandability, throughput, compatibility, and productivity. Progent's certified Exchange 2013 consulting professionals can help you evaluate the potential business benefits of migrating to Exchange Server 2013, design an efficient test and rollout strategy, and train your IT staff to manage your Microsoft Exchange 2013 solution. Progent can also provide ongoing remote support and management for Microsoft Exchange Server 2013.
24 Hour Ekahau Pro Wi-Fi Network Design Remote Support
24/7 Ekahau Wi-Fi 6 Wireless Site Survey Support and Help
Progent's Ekahau-certified Wi-Fi site design consultants can assist you to design, install, optimize, manage and troubleshoot a Wi-Fi solution optimized for your environment. Progent can provide online or on-premises expertise for Ekahau Pro for predictive Wi-Fi design, Ekahau Sidekick for on-premises RF analysis, Ekahau Analyzer for debugging RF signal issues, and Ekahau Insights for managing the performance of multiple Wi-Fi networks.
Private Clouds for Small Businesses Consultant Services
ProSight Virtual Machine Hosting Consulting
Progent's ProSight Virtual hosting services provide small businesses a range of benefits such as reduced capital costs, reductions in operational expense, improved management focus, enterprise-class protection, enhanced availability, and regulatory compliance.
Certified Microsoft Partner Technical Services
Microsoft Certified Partner On-site and Remote Support
Progent is a Microsoft Certified Partner and has earned accredited competencies that include Advanced Infrastructure Solutions and Information Worker Solutions. Microsoft Certified Partners represent the elite organizations who receive the highest customer satisfaction and enjoy the tightest working relationship with Microsoft. The understanding, capabilities, and commitment needed to achieve the status of Microsoft Certified Partner pays dividends to Progent's customers by allowing Progent to offer your business better solutions for your IT network.
Consulting Dynamics GP Modifier
Integration Microsoft Dynamics
Progent's expert solution designers and software developers can help your business to build customizations to Microsoft Dynamics GP that support the unique needs of your organization while retaining the advantages of Windows integration and connectivity. Progent can also provide help with a range of development technologies that can be used to create integrations with Microsoft GP/Great Plains. These tools include Dexterity, Modifier, Visual Studio Tools for Dynamics, Extender, eConnect, Web Services for Dynamics GP, Integration Manager and ODBC.
Microsoft Software Update Services Setup and Support
Microsoft Software Update Services Support
Microsoft Windows Server Update Services allows IT managers to deploy and monitor the most recent Microsoft patches and security releases to Microsoft Windows Server 2000, Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft WSUS, network support personnel can fully and effortlessly manage the distribution of updates that are released through Microsoft Update to servers and desktops in an organization. Progent can help you with technical details of the initial setup of Microsoft SUS such as planning the Microsoft Software Update Services deployment, configuring client's workstations, establishing the Group Policy settings, and ensuring your Microsoft Windows Server Update Services GPO is linked to an Active Directory container that makes sense for your network environment.
Microsoft Enterprise Active Directory Information Technology Consulting Companies
Colocation Computer Consulting
For corporations with branch offices in or any region covered by Progent's engineers, Progent's Microsoft-Certified IT support professionals and authorized Cisco system specialists offer a range of network support services including project planning, Sarbanes Oxley compliance, site relocations, enterprise security, network design, on-site or phone-based branch office support, and troubleshooting for co-location hosting facilities. A Progent IT architect can show you how to plan a multi-site information system that makes smart use of colocation services and Internet hosting sites. Progent's Microsoft Premier engineers can help major corporations design, integrate and support massive rollouts of updated releases of Microsoft products such as Active Directory, Exchange Server, SharePoint, SQL Server, and Enterprise editions of Windows. Progent's CCIE and Cisco Certified Network Professional consultants can assist you to configure Cisco technology for connectivity solutions that incorporate basic, high-performance, integrated, and wireless networking.
Remote Support IP phones
Voice Over IP Configuration
Progent's Cisco CCIE-certified network infrastructure consultants can provide advanced support for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can help you to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and design UCS server high availability systems.
Juniper Junos Network and Security Manager Security Audit Services
Juniper Junos Network and Security Manager Network Intrusion Penetration Testing
Progent's Juniper Networks-authorized network consultants can assist your company to plan and implement Juniper Firewall and VPN platforms, enhance and support your infrastructure, and migrate efficiently from outdated products to current releases. Progent's Junos OS engineers can offer expertise with Juniper's flagship network operating system to help your business to simplify the administration and improve the protection of your Juniper VPN devices and routers. Progent also has broad experience maintaining Juniper's NetScreen OS and ScreenOS software platforms and can assist you maintain networks that incorporate a mix of Juniper's OS platforms.
24/7 Remote Technical Support Extended Call Center
Urgent Shared Call Center IT Consultants
Progent offers three basic kinds of Helpdesk services including Microsoft Call Center Outsourcing Services, Virtual Help Desk Support, and Help Desk Process Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk team of authorized Microsoft experts offers your clients convenient access to a reliable technical resource with years of experience providing phone support and remote access troubleshooting for IT systems based on Microsoft technology. Progent's focus is on earning the support Call Center a respected image as a key contributor to business productivity. Progent's target is to resolve and not simply record problems.
SCCM 2007 Asset Inventory Support Services
SCCM 2007 Windows Server Deployment Remote Technical Support
Progent's Microsoft-certified consultants can help you to maintain System Center 2007 Configuration Manager (SCCM 2007) to simplify operations, enhance security, and increase productivity by making sure that operating systems and applications are always current, tracking licensing, and monitoring resource usage profiles so you can make smart buying choices. When your organization is ready to upgrade your SCCM 2007 device management ecosystem, Progent can help you to plan and implement a smooth migration to SCCM 2012.
Cisco VoIP Network Support
Cisco Router Small Office Computer Consulting Services
Progent's Cisco CCIE network infrastructure experts can assist you to set up, manage, update and debug Cisco products. Progent offers Cisco, Meraki and Nexus switch expertise, ASA firewall consulting, Meraki and Aironet Wi-Fi access point consulting, Cisco IP phone consulting, and CUCM/CallManager software expertise.
Support and Integration Microsoft Dynamics CRM
24 Hour Microsoft Dynamics CRM Online Troubleshooting
Microsoft Dynamics Customer Relationship Management helps mid-market companies build positive client relationships. Integrated Sales and Customer Service modules allow in-house staff to share data to help promote selling success and offer consistent, effective customer service. Progent can set up the most sensible network infrastructure, including local and offsite wireless access, to back MS CRM, and Progent's Experts Team can provide your company with a certified MSCRM consultant who can show you how to combine Microsoft CRM with your marketing or customer service data.
24 Hour Internet Security and Acceleration Server 2006 Remote Support
Microsoft Certified Internet Security and Acceleration Server 2006 Integration
ISA 2006 is a comprehensive edge gateway that provides a fully integrated application layer firewall, virtual private network, and web caching platform for securing the Internet-facing networks of any sized business against a broad variety of attacks. Progent's certified ISA Server engineers can show you how to plan, rationalize, pilot, implement, customize and support the any edition of ISA Server 2006 on your information system.
SCVMM 2012 Virtual Switch Consultant Services
SCVMM 2012 and Windows Server 2012 Engineer
Progent's Microsoft-certified consultants can help organizations of any size to follow leading practices to set up SCVMM 2012 hosts, networking, storage systems, and library resources; design, implement, and administer private clouds, virtual machines, and services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for comprehensive reporting. Progent can help your business to upgrade from an earlier version of System Center Virtual Machine Manager or from another management system, and Progent can help you to enhance and repair your current SCVMM 2012 environment to make sure you realize maximum return on investment.
Sun Solaris Firewall Audit
information Systems Audit UNIX
If your company operates a Sun Solaris network or a multi-OS network, Progent's CISM, CISSP and ISSAP-certified consultants can help your entire enterprise in a broad array of security areas including security administration practices, security architecture and models, access control systems and techniques, applications development security, operations security, physical security, telecommunications, network and web security, and disaster recovery planning. CISM, CISSP and ISSAP stipulate the basic skills and worldwide standards of performance that network security professionals are expected to master. These certification give executive management the confidence that those who have earned their CISM or CISSP qualification have the experience and knowledge to offer world-class security support and engineering services.
Microsoft Small Business Server Consultancy
Top Expert Microsoft Certified Small Business Server 2008 Online Help
Microsoft Small Business Server (SBS) is an affordable suite of essential servers that offers the foundation for a powerful but easy-to-manage information. The technical demands of the Microsoft .NET components included with Small Business Server 2011 calls for a computer support expert with hands-on experience planning and integrating cohesive, end-to-end business network environments. Progent's Small Business Server professionals have an average of more than 10 years of background integrating computer systems built on Microsoft products. This expertise assures you results in deploying, administering, and troubleshooting IT solutions that include the SBS Server suite of servers and applications.
After Hours Windows 2012 R2 Network Engineer
Windows Server 2012R2 Configuration Manager Professionals
Progent's certified consultants can assist you to assess the business value of Windows Server 2012 R2 for your company, develop test environments and migration plans, optimize your infrastructure for on-premises, multi-site, private or public cloud-based, and partial-cloud datacenters, train your IT support, team, develop an enterprise-wide security plan, automate network administration, help with application development, and generate and test a DR/BC plan.
24x7 Intune Mobile Device Management Computer Network Support Firms
Emergency Endpoint Management Small Business IT Outsourcing Companies
Progent's network engineers can help you to streamline desktop software update management by providing support for management solutions like Configuration Manager 2007, SMS 2003, and WSUS.
Coder Power BI Pro
Open Now Power BI on Azure VMs Programming Companies
Progent's Power BI consultants can assist you to design, deploy, manage, enhance or debug your Power BI solution. Progent can also help you to organize your target data for Power BI reports and dashboards. Progent can help you implement and manage an onsite, cloud, or hybrid environment for Power BI.
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