Enlarging your telecommuter workforce can have a major effect on IT architecture, security, and corporate culture. Progent has 20 years of experience helping small and mid-size businesses to plan, deploy, manage, tune, and troubleshoot IT environments that support a remote workforce. Progent can assist your Brasília organization to pick the appropriate tools and follow leading practices in building and operating a secure virtual office solution for telecommuters that promotes collaboration and delivers top business value. Progent can provide support services that go from on demand expertise for helping you past occasional IT bottlenecks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.

Progent can assist Brasília, Federal District organizations to with any facet of building a high-performing work-from-home environment by delivering infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud integration, helpdesk augmentation, cybersecurity, backup/restore solutions, and centralized management.

Help Desk Call Center Services for Telecommuters
A fast, organization-wide changeover to a teleworker workforce, which might be driven by an epidemic or as a component of a disaster recovery process, can overstretch even the most efficient in-house Call Desk. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or supplement their Call Desk with Progent's online Technical Response Center team.

  • Progent's Standard Help Desk services utilize Progent's extensive network of online technical support specialists combined with enterprise-class trouble ticketing and follow-up software to provide an economical, advanced Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket generation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal enables telecommuters to check or update their current tickets, enter information, and append screenshots or relevant files. Desktop support services are provided at a substantial discount off Progent's ordinary Level 1 technical support charges, and Progent makes available optional rapid escalation to Level 2 and Level 3 IT experts to deal with complex issues. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Augmentation Service allows your company to supplement your existing Call Desk staff by splitting responsibilities for Call Desk support transparently between your in-house support personnel and Progent's nationwide team of PC support technicians and subject matter experts. Progent's co-managed Call Center service is based on a co-sourcing support solution utilizing the leading PSA tool for managing service requests and ticketing, establishing ownership, tracking progress, and producing management reports. To learn how Progent's Call Desk Supplementation Services can enable your company to deliver best-in-class desktop support to your telecommuters, go to Progent's Help Desk Call Center augmentation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and maintaining an efficient telecommuter environment for your Brasília, Federal District company, phone 1-800-993-9400 or go to Contact Progent.