Brasília Work from Home Employees Connectivity Support Partner
Help Desk Augmentation and Outsourcing Consulting Services
Enlarging your telecommuter workforce may have a significant impact on IT architecture, cybersecurity, and company processes. Progent has 20 years of experience helping small and mid-size businesses to plan, deploy, manage, tune, and debug IT environments that incorporate a remote workforce. Progent can help your Brasília company to select the right tools and adhere to best practices in creating and maintaining a secure virtual solution for teleworkers that facilitates teamwork and delivers top value. Progent offers services ranging from as-needed expertise for helping you over challenging technical bottlenecks to comprehensive project management or co-management to help you carry out mission-critical initiatives.
Progent can assist Brasília, Federal District businesses to succeed with any aspect of creating a high-functioning work-from-home environment by providing network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud integration, Call Desk augmentation, cybersecurity, data protection solutions, and streamlined management.
Help Desk Support for Teleworkers
A fast, company-wide transition to a teleworker workforce, which might be motivated by an epidemic or as an element of a business continuity process, can overwhelm even the most efficient in-house Support Desk. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or augment their Support Desk with Progent's online Technical Response Center (TRC) services.
- Progent's Standard Help Desk support services leverage Progent's extensive network of online IT support specialists combined with world-class ticketing and follow-up software to provide an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 desktop technical support from help requests through ticket generation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal enables telecommuters to check or edit the status of their current tickets, enter information, and append screen captures and relevant files. Support services are delivered at a significant discount off Progent's ordinary Level 1 technical service charges, and Progent offers optional fast escalation to Level 2 and Level 3 support experts to deal with complex issues. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Help Desk Call Center Supplemental Service allows you to supplement your current Call Center organization by sharing delivery of Help Desk support services transparently between your in-house IT support organization and Progent's extensive team of PC support engineers and subject matter experts. Progent's co-managed Support Desk service is based on a co-sourcing support solution utilizing the number one professional services automation (PSA) tool for managing service requests and ticketing, establishing ownership, monitoring progress, and generating management reports. For information about how Progent's Call Center Supplementation Services can enable your company to provide world-class desktop support to your telecommuters, go to Progent's Help Desk supplementation Services.
Contact Progent for At-Home Worker Expertise
To contact Progent about building and maintaining an efficient work-from-home solution for your Brasília, Federal District business, phone
An index of content::
Small Business Computer Support Companies
Small Office Computer Outsourcing
Progent is a leader in cost-effectively providing world-class network help to small businesses. Progent's success in addressing the network service requirements of the historically underserved small company market is the cumulative outcome of key technical and operational innovations that have removed a great deal of the traditional costs out of managing network service, added unprecedented professional skill into the support mechanism, and dramatically accelerated the solution cycle.
Cryptography Information Technology Consulting
24/7/365 Cisco Firepower Firewalls Auditor
For small and midsize organizations, computer security and regulatory compliance is excessively complex to stay ahead of but too risky to overlook. The world's largest institutions have been breached, and the leading cloud services have occasionally been knocked out. It looks like there's nowhere to run. Progent makes it economical for smaller companies to implement critical security projects successfully by providing the advantage of billed time to the nearest minute with no minimum billing for online support. This means you can have access to a world-class computer consultant to deliver just the help you need whenever you need it. Progent's CISA, CISM, GIAC, CISSP and ISSAP certified consultants can assist you with any aspect of system security including vulnerability audits, malware screening and recovery, spam and email content filtering, email data loss and data leak prevention, compliance reporting, and creating a complete security strategy.
network piloting Lab Professional
application Testing Lab Consulting Services
Progent's Test and Training Lab located at the QTS (formerly Herakles) Data Center can be used for testing line-of-business applications, developing efficient system upgrade procedures, evaluating and optimizing performance, designing or verifying business continuity strategies, mitigating compatibility issues, and establishing training systems for new products and technologies. For Progent clients without adequate in-house resources to assemble effective pilot environments, the lab reduces capital outlay and technical risk and helps keep vital IT initiatives on schedule.
CCIE Certified Technical Support Services Aironet 2600 Access Point
24/7/365 Consultant Aironet Access Point Security
Progent's Cisco CCIE wireless infrastructure consultants can provide remote or on-premises configuration and troubleshooting support to assist your organization to plan, configure, update, tune, manage and troubleshoot Aironet wireless AP environments of any scale or topology. Progent's Cisco Wi-Fi controller consultants can also help you to combine your wireless environment with your wired network and cloud-hosted resources to build an enterprise connectivity solution that is simple to manage and scale. Progent also can provide affordable Wi-Fi site surveys to help you to determine the most appropriate selection, placement and configuration of Aironet Wi-Fi access points to accommodate your unique office design, building structure, and expected network traffic.
After Hours MobileMe Remote Troubleshooting
Mac Professionals
Progent's experts can provide Apple macOS and Mac OS X users a range of services such as desktop support, Apple macOS and OS X expertise, Apple Mac co-existence with Windows networks, Entourage and email expertise, network protection services, and custom education. Progent can assist clients to migrate to macOS from Mac OS X or other earlier editions of Apple Mac OS X and Progent can offer expertise with Apple macOS and Mac OS X application software. Progent can also assist you with iPhone integration and Apple iPad management, or migrating to Apple's iCloud. For computer networks built solely on Mac OS X or for systems incorporating a mix of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to handle the complexity of designing, configuring and maintaining a network infrastructure that is reliable, safe, fast and able to achieve your company's objectives.
Internet of Things patch management Consult
Router patch management Consultants
Progent's managed services for software and firmware patch management offer organizations of all sizes a flexible and affordable solution for evaluating, validating, scheduling, implementing, and tracking updates to your servers, endpoint devices printers and scanners, network appliances such as routers and wireless access points, and IoT devices such as alarms and robotics.
MSP360 GSuite Backup Computer Engineer
24-Hour MSP360 Managed Backup Technical Support
Progent can assist you to create, deploy and administer a backupup/restore solution built around MSP360 Backup technology to protect your resources hosted on any major public cloud. Progent can provide monitoring and management to protect against data loss caused by user miscues, system error, malicious insiders, and external assaults like ransomware.
Biggest ProSight Email Guard Spam Filtering Consulting
Consulting Email Anti-fraud Intelligence
Progent's ProSight Email Guard uses the technology of leading data security vendors to provide centralized management and comprehensive security for all your email traffic. The powerful structure of ProSight Email Guard combines a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage. Email Guard's onsite security gateway device provides a further level of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall.
24/7 SharePoint Online Consulting Services
Online Consulting SharePoint Business Connectivity Services
Progent has been delivering SharePoint support since the first SharePoint product was released over a decade ago, and Progent has the scope of IT know-how to assist organizations of any size to plan and implement a SharePoint Server 2013 installation and create SharePoint 2013 apps that add substantial business benefit to your IT investment. Progent's Microsoft-certified consulting team can help your company to assess the risks and benefits of migrating to SharePoint Server or SharePoint Online from earlier versions of SharePoint or from another collaboration environment; determine if an on-premises, Cloud-based or hybrid configuration is best suited for your company; and select the most appropriate version of SharePoint 2013 for your purposes. Progent can provide full project management services or can help in specific jobs related to your SharePoint 2013 migration.
Windows Server Hyper-V 2016 Remote Troubleshooting
Windows Hyper-V 2016 Technology Consulting Services
Hyper-V 2016 utilizes core features first developed for and proven on Microsoft Azure, one of the world's biggest public clouds. This dramatically improves the ability of the Windows Server platform to support private cloud and hybrid cloud/on-premises deployment models by enhancing data security, uptime, expandability, manageability, dependability and recoverability. Progent's Microsoft-certified consulting team can help you to evaluate the benefits of Hyper-V 2016 for your organization, set up test systems to confirm the ability of Hyper-V 2016 to support your vital applications, design an efficient network architecture for a cloud-centric or hybrid installation, develop and carry out a non-disruptive migration strategy, educate your IT administration and technical support personnel, and deliver ongoing consulting and troubleshooting support to ensure that your Hyper-V 2016 solution delivers the highest possible business benefit.
Microsoft Experts 64-bit Processing Engineers
Consulting 64-bit Upgrade
Progent's Microsoft-premier engineers can help your organization to enhance your workstations from 32 to 64 bits. Progent can assist you to understand the risks and benefits of moving to 64-bit PC desktop computing, design an affordable migration strategy that minimizes operational interruptions, and provide economical, expert remote support to assist your company to install 64-bit PC desktop software and application programs on your existing computers.
Power BI and Oracle Programming
Coder Power BI Connectors
Progent's Power BI consultants can assist your business to plan, install, manage, update or debug your Power BI solution. Progent can also assist you to organize your target data for Power BI visualizations. Progent can assist you implement and administer a local, cloud based, or hybrid architecture for Power BI.
Support Services scom 2016 management servers
Support and Setup scom 2016 alert tuning
System Center 2016 Operations Manager (SCOM 2016) is designed to ensure top performance and maximum uptime for key workloads by providing unified, cross-platform tracking of physical and virtual infrastructure installed across local systems and cloud environments. Progent's SCOM consulting team can provide advanced remote and onsite support to assist organizations of all sizes to design, implement, optimize, update and troubleshoot SCOM 2016 solutions. Progent can help your company to move to SCOM 2016 from earlier releases or from different IT infrastructure monitoring products, or combine a variety of monitoring tools into a cohesive IT management solution. Progent can also show you how to extend your SCOM 2016 scope to incorporate infrastructure hosted on public clouds such as Microsoft Azure and Amazon AWS.
SCVMM 2012 and Hyper-V Consultant
Microsoft Certified Partner SCVMM 2012 and VMware Remote Consulting
Progent can assist organizations of all sizes to adhere to leading practices to set up SCVMM 2012 hosts and host groups, networking, storage, and library resources; design, integrate, and administer private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM with System Center 2012 Operations Manager for comprehensive reporting. Progent can help your company to upgrade from an earlier version of System Center Virtual Machine Manager or from a third-party management platform, and Progent can assist you to optimize and repair your current SCVMM 2012 environment to make sure you realize maximum return on investment.
Professional MySQL Standard Edition
Migration Consulting MySQL database
Progent offers affordable remote access to an Oracle-certified MySQL RDBMS DBA or software programmer and can assist organizations of all sizes to configure and support MySQL within a reliable IT infrastructure that provides advanced performance, scalability, and protection. Progent also has proven skill helping companies migrate databases from an Oracle environment to MySQL.
Small Business WAP351 Consultants
CCDP Expert Certified Small Business WAP561 Setup and Support
Cisco's Small Business series of APs are Linux-powered devices engineered as value-priced Wi-Fi solutions for light workloads. Progent's Cisco CCIE-certified Wi-Fi network consultants offer remote or on-premises configuration and debugging support to assist you to design, implement, upgrade, tune, manage and troubleshoot Cisco Small Business Wi-Fi access point deployments of any size or architecture.
UNIX Engineer
Sun Solaris Technology Consulting Services
Progent's Sun Solaris family consulting services offer small companies and developers support for managing and supporting Sun Solaris environments that operate with Microsoft-based networks. Progent can give your business contact with Sun Solaris consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This wide array of expertise provides you with a convenient one-stop consulting firm to help you build and maintain a secure and robust mixed-platform network and communications environment that supports Sun Solaris and Microsoft interoperability by combining Windows with major versions of UNIX such as Apple Mac OS X, Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX (SGI/IRIX or leading Linux derivatives such as RedHat, SUSE, CentOS, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.
Juniper J2350 Router Security Firms
Juniper J2350 Router Network Security Audit
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
MSP360 Server Backup Technical Consultant
MSP360 GSuite Backup Online Troubleshooting
Progent's data protection experts can assist you to create, deploy and debug a backup solution built around MSP360 technology. MSP360 enables file or image backup/restore for virtual machines and physical computers, works with all popular public clouds, and permits you to create a data protection ecosystem with a low RTO and a granular Recovery Point Objective. With ProSight Data Protection Services 360 Backup, Progent can provide end-to-end monitoring and management of your backup system to protect against data loss caused by user mistakes, computer glitches, malicious users, and external assaults like ransomware. To learn more, see ProSight DPS 360 Backup solutions.
24/7 Microsoft Certified Partner Dynamics GP eConnect Consulting Services
Microsoft Dynamics Design Firm
Progent's expertise providing Microsoft .NET support and SQL Server consulting, and Progent's programming experience with VBasic, XML, and other developer tools enable Progent to create specialized mission-critical applications and eCommerce solutions that integrate transparently with Dynamics GP Software. Progent's Dynamics GP/Great Plains management reporting consultants can show you how to design reports that allow you to track your business more thoroughly, turning raw information into useful understanding of your business.
Hyper-V 3.0 Shared Nothing Live Migration Computer Consulting
Top Quality Windows Server 2012 R2 Hyper-V 3.0 Professional
Widows Server 2012 R2 Hyper-V advances the power of server virtualization in important areas such as secure multitenancy, flexible infrastructure, cloud support, scalability and throughput, and high availability. Progent's Microsoft-certified consultants can assist your company to take advantage of Hyper-V to deploy and manage virtual servers to cut network costs and improve productivity.
System Center MOM Professionals
Open Now System Center MOM Consulting
Small to mid-sized businesses can now get all the benefits of Microsoft System Center Operations Manager and also have fast access to Progent's Microsoft certified IT consulting experts. With Progent's affordably priced network support packages, mid-size organizations can choose a basic co-sourcing package based on System Center Operations Manager with network monitoring, reporting, Help Desk and remote service or a complete 24x7 outsourcing package. Progent supports System Center Operations Manager 2007 to provide small and midsize business information systems enterprise-class reliability, security and productivity.
Private Clouds for Small Businesses Technology Professional
Consultant ProSight Virtual Hosting
Progent's ProSight Virtual Hosting and Management service offers complete hosting of a small or mid-size organization's production servers in a solution that gives the maximum level of availability and expandability and is in addition simple to move to another host. ProSight Virtual Hosting options are based on proven virtualization technologies that allow small and midsize companies with mixed- platform environments to economize significantly on the costs of capital investments, infrastructure maintenance, and network management while benefiting from world-class fault tolerance and an unmatched level of vendor independence.
Exchange 2013 IT Services
Exchange 2013 Management Online Troubleshooting
Microsoft Exchange 2013 incorporates significant improvements to the capabilities of its predecessor Microsoft Exchange 2010 and introduces important new features plus a redesigned architecture. These improvements favorably impact vital areas such as manageability, high availability (HA), security, cost of ownership, collaboration, expandability, performance, compatibility, and productivity. Progent's Microsoft-certified Exchange 2013 consulting professionals can assist your organization to understand the potential business benefits of migrating to Exchange 2013, design an efficient test and rollout strategy, and educate your IT team to manage your Exchange Server 2013 solution. Progent also offers affordable remote consulting and support and management services for Microsoft Exchange 2013.
Microsoft Certified System Center 2016 and SSRS Reporting Technical Support Services
System Center 2016 Troubleshooting Information Technology Consulting
System Center 2016 delivers major improvements in the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's Microsoft-certified consulting team can provide world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new deployment of System Center 2016, expand or optimize your current one, migrate smoothly from a prior version of System Center, or debug your System Center solution.
ProSight infrastructure documentation management Consultancy
Technology Professional ProSight network infrastructure documentation management
Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can save as much as 50% of the time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it.
Hybrid cloud integration Engineers
Google Cloud hybrid integration Development Company
Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid architectures that combine physical resources along with cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud migration support services that include Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has 20 years of experience providing advanced consulting expertise remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Sun Solaris Cybersecurity Consultancy
Firewall Support Solaris
If your company runs a Sun Solaris environment or a mixed-platform IT environment, Progent's CISM and CISSP-premier consultants can help your entire enterprise in a broad array of security topics including security administration procedures, security design and models, access control products and methodology, software development security, operations security, hardware security, telecommunications, infrastructure and Internet security, and disaster recovery planning. CISM and CISSP stipulate the core skills and worldwide standards of performance that information security professionals are expected to possess. These accreditations give executive management the confidence that those who have earned their CISM or CISSP certification have the experience and knowledge to deliver effective security support and engineering services.
ASA and PIX Firewall Engineer
ASA Firewalls Online Support
Progent's certified Cisco network security consulting professionals offer expert PIX and ASA Firewall consulting services covering infrastructure design, integration, and management of Cisco firewall and Cisco security solutions. The PIX and ASA Series of Cisco firewall products delivers strong user and application policy enforcement, sophisticated attack protection, and safe access services. Ranging from economical, plug-and-play desktop appliances for small and home businesses to scalable enterprise-class appliances, Cisco PIX and ASA Firewalls offer a high level of security, high throughput, and high availability for network environments of all sizes. PIX Firewalls and ASA Firewalls are based on a hardened, specially designed operating system, minimizing possible OS-specific security gaps.
Catalyst 802.11ax Wireless Computer Consultant
24/7/365 On-site Technical Support Catalyst Wi-Fi 6 AP Placement
Progent's Cisco-certified Catalyst 802.11ax AP experts offer affordable remote and on-premises help for Catalyst next-generation Wi-Fi 6 and Wi-Fi 6E wireless access points.
Immediate Firewall Security Network Security Auditing
Firewall and VPN Security Group
Progent provides small and mid-size companies professional consulting for Intrusion Protection Systems and IPsec VPN products from major firewall and Virtual Private Network security vendors such as Check Point Software, Juniper Networks, and SonicWall. Progent can show you how to create a comprehensive security plan and choose appropriate products from a variety of vendors to support your security objectives while sticking within your budget limits.
Live Communications Server Integration Services
Microsoft LCS Server 2007 Engineer
MS Communications Server provides Instant Messaging and Real Presence as part of a scalable, enterprise-grade package featuring enhanced security, transparent integration with other Microsoft products, an expandable, standards-based development environment, and compliance with regulatory mandates such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Communications Server allows lower costs and elevated operational efficiencies, increased worker output, and stronger intellectual property security. MS Communications Server 2007 has been superseded by Lync, which itself has been revamped and renamed Skype for Business. Progent's certified unified communications consultants can provide online and on-premises support and troubleshooting services for your Office Communications Server 2007 environment and can assist you to assess the costs and benefits of migrating to Microsoft's Skype for Business. Progent can also help you to design and implement a smooth upgrade that will add significant strategic value to your IT system
Consulting Services ProSight Infrastructure Management
Network Performance Optimization Consulting
Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map out, track, optimize and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating complex network management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating appliances that need important updates, or isolating performance bottlenecks.
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