Enlarging your at-home workforce may have a significant impact on IT infrastructure, cybersecurity, and corporate processes. Progent has 20 years of experience assisting businesses of all sizes to plan, configure, administer, tune, and debug IT networks that support at-home workers. Progent can help your Brasília organization to select the appropriate tools and follow best practices in creating and maintaining a secure virtual ecosystem for telecommuters that promotes teamwork and returns maximum business value. Progent offers services ranging from as-needed expertise for getting you over challenging IT roadblocks to full project management or co-management to help you carry out mission-critical tasks.

Progent can help Brasília, Federal District businesses to succeed with any facet of building a high-functioning work-from-home ecosystem by delivering infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, cloud integration, helpdesk outsourcing, security monitoring, data protection solutions, and centralized management.

Help Desk Services for At-Home Workers
A fast, organization-wide transition to a teleworker business model, which could be the result of an epidemic or as a component of a disaster recovery process, can overwhelm even the most efficient internal Call Center. Progent's Call Center services make it possible for organizations of any size to outsource or augment their Support Desk by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Support Desk support services leverage Progent's nationwide network of online IT support experts combined with world-class ticketing and follow-up technology to offer an affordable, advanced Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of online Level 1 desktop support from service requests through trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to monitor or revise the status of their active trouble tickets, enter information, and append screen captures and attachments. Support services are delivered at a significant discount off Progent's ordinary Level 1 technical service rates, and Progent offers the option of fast escalation to Level 2 and Level 3 IT experts to resolve complex issues. To learn more, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Call Center Supplemental Service enables you to supplement your existing Support Desk staff by sharing responsibilities for Help Desk Call Center services transparently between your regular IT support organization and Progent's nationwide pool of PC support technicians and subject matter experts. Progent's co-managed Help Desk Call Center service is based on a collective support model utilizing the leading professional services automation (PSA) tool for handling service requests and ticketing, establishing responsibility, tracking progress, and generating reports. For details about how Progent's Help Desk Supplementation Services can enable your company to deliver world-class technical support to your at-home workforce, visit Progent's Call Center augmentation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and managing a productive telecommuter environment for your Brasília, Federal District business, phone 1-800-993-9400 or go to Contact Progent.