Brasília Remote Workforce Configuration Consultants
Call Desk Solutions Consulting Experts
Expanding your remote workforce may have a significant effect on network architecture, security, and corporate culture. Progent has 20 years of background helping small and mid-size businesses to plan, deploy, administer, optimize, and troubleshoot IT environments that incorporate work-from-home employees. Progent can assist your Brasília organization to pick the right tools and follow best practices in building and maintaining a safe virtual office solution for teleworkers that promotes teamwork and returns top value. Progent can provide services ranging from as-needed guidance for helping you over challenging IT bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.
Progent can help Brasília, Federal District companies to succeed with any facet of creating a high-functioning work-from-home ecosystem by providing network infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, public cloud integration, helpdesk augmentation, endpoint security, backup/restore solutions, and unified management.
Help Desk Call Center Support for Teleworkers
An emergency, enterprise-wide switchover to a from-home business model, which could be driven by a pandemic or as an element of a business continuity process, can overwhelm even a well-staffed internal Support Desk. Progent's Help Desk services make it possible for organizations to outsource or expand their Help Desk Call Center with Progent's online Technical Response Center (TRC) services.
- Progent's Standard Help Desk Call Center services utilize Progent's nationwide team of online technical support specialists along with world-class ticketing and tracking technology to offer an economical, advanced Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of online Level 1 PC technical support from initial help requests through trouble ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows teleworkers to monitor or update their active tickets, add details, and upload screenshots and attachments. Technical support services are provided at a substantial price reduction off Progent's normal Level 1 desktop support charges, and Progent makes available optional rapid escalation to Level 2 and Level 3 IT specialists to resolve advanced issues. To learn more, visit Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Call Center Supplemental Service enables your business to expand your existing Help Desk Call Center organization by splitting delivery of Support Desk services seamlessly between your in-house support organization and Progent's extensive roster of desktop support engineers and subject matter experts. Progent's co-managed Help Desk Call Center service is based on a collective support model utilizing the leading PSA platform for managing service requests and trouble tickets, establishing responsibility, tracking progress, and generating reports. To learn how Progent's Support Desk Augmentation Services can help your business to provide best-in-class IT support to your telecommuters, go to Progent's Call Desk supplementation Services.
Contact Progent for Telecommuter Expertise
To contact Progent about building and managing a productive telecommuter environment for your Brasília, Federal District organization, call
An index of content::
Project Methodology Consultancy Services
Network Consulting Enterprise Services Project Methodology
In performing consulting projects for enterprise clients, Progent uses a phased methodology driven by specified milestones so as to achieve financial, scheduling and technical goals while reducing productivity disruption. Progent's Enterprise Services Methodology follows accepted project management procedures derived from the leading practices defined by the Microsoft MSF methodology which includes requirements definition, architecture recommendations, pilots, design tuning, and expert deployment. All phases are recorded to provide a detailed description of IT services performed and to help in downstream network support.
MRTG for Linux Consulting
24x7x365 Nagios Remote Support
Nagios and MRTG are useful, license-free monitoring utilities that operate under the Linux OS and can be used to analyze UNIX environments, Microsoft Windows networks, or multi-platform networks where Linux and Windows run side by side. Nagios lets network managers to monitor network services such as SMTP, HTTP, SSH, and PING. MRTG permits you to graph the bandwidth through SNMP-enabled network devices including servers, routers, and switches. Progent's network integration consultants can show you how to use both these utilities to streamline and repair your network.
Private Cloud Hosting for Virtual Data Centers Consultants
Consult Private Cloud Integration
Progent's ProSight Virtual Hosting service offers advanced virtual server architecture, a state-of-the-art data center facility, and the technical support expertise of Progent's Microsoft-certified engineering team to provide small and midsize businesses with a complete information technology outsourcing alternative that enhances network availability and protection, eliminates management hassle, and saves money. With Private Cloud Hosting, a small or midsize company can have each of its software platforms and key application servers supported within a secure and fault tolerant data center on a high-performance, non-stop virtual machine configured and supported by Progent's network support professionals.
Computer Engineer Altaro Office 365 Teams Chat Backup
Online Consulting Altaro O365 SharePoint Backup
Progent is a certified Altaro partner and can plan and manage an implementation of Altaro O365 Backup to back up and restore your Microsoft 365 mailboxes, files stored within your company's OneDrive Accounts and SharePoint sites, plus Teams Chats.
Open Now Work at Home Cybersecurity Onsite Technical Support
Offsite Workforce Cybersecurity Online Support Services
Progent can assist small and medium-size companies to set up endpoint device security protection systems and deliver cleanup expertise required for work-from-home employees.
Altaro O365 Backup Consulting
Altaro Office 365 Teams Chat Backup Consultant
Progent is an Altaro partner and can design and manage a deployment of Altaro Office 365 Backup to protect your O365 user and group mailboxes, files stored within your organization's OneDrive Accounts and SharePoint Document Libraries, plus Teams Chats.
Biggest Juniper SRX650 Router Testing
Juniper SRX Series Firewall Security Consulting
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
Support Outsourcing Jabber Conferencing
Jabber and Windows Online Support Services
Progent's Cisco Jabber consultants offer remote or onsite support to assist organizations of any size to design, deploy, manage, upgrade or troubleshoot Cisco Jabber environments and Cisco Unified Communications Manager ecosystems. Progent offers in-depth support for all the technologies that make up creating a cohesive Cisco Jabber collaboration solution including Cisco network appliances and management tools, Microsoft 365 applications, Windows and Mac computers, iOS and Android smartphones, SIP trunking, WiFi systems, cyber security, cloud integration, immersive telepresence systems, PBX products, disaster recovery preparedness, and the many other components of a cohesive collaboration solution.
SQL Server 2019 and Amazon Marketplace Web Service Integration
SQL Server 2019 Big Data Cluster Consulting Services
Progent's Microsoft-certified SQL Server 2019 consultants can help your organization to assess the advantages for upgrading to SQL Server 2019 and can provide rapid remote or on-premises access to consulting experts in solution design and integration, software development, database administration, and network security.
Microsoft Azure hybrid cloud integration Specialists
Immediate Azure and Cisco AnyConnect Consulting
Progent can help companies of any size to move all or part of their network infrastructure to Microsoft Azure. This can simplify network management and lower hardware investments. Microsoft Azure offers a comprehensive library of public cloud services and Progent can assist you to evaluate the advantages and limitations of different cloud networking architectures supported by Azure. Progent can show you how to administer cloud-based or hybrid cloud and local apps and network infrastructure and make sure you sidestep the common errors small organizations make when migrating to a public cloud. Progent can help you to configure cloud servers on Azure Virtual Machines, utilize VHD storage with Azure Storage, handle authentication with Azure Active Directory, and automate transparent backup services with Azure Backup. Progent can also show you how to prepare perimeter firewalls and IPsec VPN connections and also to integrate Apple iOS devices and Android smartphones and tablets.
CRISC Certified Risk and Information Systems Control Consultant
Consult CRISC Risk and Information Systems Control
Progent offers the guidance of a CRISC-certified risk management expert to assist your company to plan and implement an enterprise risk management (ERM) strategy following leading practices promoted by CRISC and crafted to match your organization's risk appetite, business objectives, and IT budget.
SQL Server 2014 Outsourcing
Information Technology Consulting SQL Server 2014 Resource Governance
SQL Server 2014 incorporates significant enhancements in critical areas such as speed, uptime, compliance, and cloud integration. SQL Server 2014 is the first version of SQL Server that includes in-memory capability that works transparently with all types of applications including Online Transaction Processing, enterprise data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can deliver cost-effective remote and on-premises services that include planning, configuration, administration, remediation, and application development expertise to help organizations of any size to achieve fast return from their SQL Server 2014 deployment.
24-7 Online Help Barracuda Backup Scheduling
Barracuda Backup Cloud LiveBoot Setup and Support
Barracuda Backup is an affordable, subscription-based backup and disaster recovery platform for small and mid-size businesses. A Barracuda Backup solution can incorporate a purpose-built physical storage device manufactured by Barracuda or a software-based appliance with comparable features but which utilizes your existing storage infrastructure. Barracuda Backup safeguards vital business data generated on-premises, at one or more remote locations, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a physical or virtual Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants offer a broad range of consulting support services to help you to plan, configure, operate and repair a BDR solution built on Barracuda Backup.
Microsoft Access Report Developer
Remote Custom Access Reporting
For custom program development, Progent can supply software design consultants to produce business applications in areas such as commercial transaction webs, web development, Microsoft Dynamics packages such as Microsoft Dynamics GP, and custom management reports based on Crystal Reports, Microsoft Access, or FRx Reports. Progent's consultants can use Internet Information Services to create custom eCommerce applications based on Microsoft ASP.NET. In addition, Progent can provide expertise in a wide range of custom program development environments including SQL Server and Delphi. For custom e-Commerce software, Progent also offers expertise in custom Microsoft Access, custom Visual Basic, custom Excel, and any other specialized programming powered by any Microsoft development platform.
Consultants Infor SyteLine CloudSuite Performance Tuning
Infor SyteLine CloudSuite Migration from SyteLine 6 to CloudSuite 9 Specialists
Infor CloudSuite Industrial, formerly called SyteLine, is an ERP platform that incorporates more than 25 years of experience helping manufacturing and service companies to manage complex supply chains and streamline key processes in order to get products to market quickly and adhere to customer schedules dependably. Progent can provide the expertise of an ERP specialist with more than two decades of experience working with the SyteLine/CloudSuite Industrial product family. Progent can provide online or onsite services that can range from as-needed guidance to end-to-end solution planning and project management outsourcing or co-sourcing. Sample services offered by Progent for Infor CloudSuite Industrial include implementation, upgrades, business analysis, application development, Configure/Price/ Quote, web site integration, troubleshooting, data conversion, Amazon AWS integration, disaster recovery planning, and database administration.
Amazon Marketplace Web Service development training Developer Firm
CISSP Certified Security Amazon MWS programming Integration Firm
Amazon Marketplace Web Service is a collection of APIs that allows Amazon sellers to streamline their business processes by automating key sales activities such as listings, orders, shipments, inbound and outbound fulfillment, and reports. By tapping into Amazon's vast online ecosystem and automating their sales, vendors can broaden their reach, reduce their cost of sales, improve response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service developers can collaborate with your development team and provide programming, workflow integration, project management support, and training so you can cut development time and costs and expedite your ROI.
ProSight IT asset management Engineer
Specialist certificate expiration management
Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can save up to 50% of the time thrown away searching for critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it.
Microsoft Expert Windows Server 2019 High Availability Support
Top Consultancy Windows Server 2019 Encrypted Networks
Progent's certified Windows Server 2019 experts can help your company to design and carry out a cost-effective migration to Windows Server 2019 using your current deployment architecture or a new cloud-based or hybrid model. Windows Server 2019 delivers major enhancements in scale, performance, manageability, Hyper-V virtualization, cybersecurity, hybrid on-prem plus cloud integration, resilience, and container support.
Support and Setup 802.11x Wireless
wireless IP phone integration Remote Consulting
Progent's Cisco-certified wireless technology experts can assist you to deploy, administer, and debug Cisco Wi-Fi devices including Cisco's Aironet and Meraki Wave 2 wireless access points plus Cisco's Wireless Network Controllers.
ProSight VM Hosting Consult
ProSight VM Hosting Services
Progent's ProSight Virtual Hosting service offers comprehensive hosting of a small organization's production servers in an environment that gives the highest degree of dependability and expandability and is in addition easy to transfer to another host. ProSight Virtual Hosting options are based upon mature virtualization architectures that enable small businesses with mixed- platform IT systems to economize dramatically on the expense of capital equipment, system support, and network management while achieving world-class reliability and an unprecedented degree of vendor independence.
VirtualPC for Apple Mac Network Consulting
VirtualPC for Apple Mac On-site Technical Support
For companies that have a mix of Mac and Microsoft Windows desktops, there exist two basic alternatives for running Windows-only software on an Apple Mac: an external connection to an actual Windows computer or local emulation of a Windows operating system on a computer. Microsoft's Remote Desktop Connection Client for Mac allows you to attach an Apple Mac to a remote Windows-powered computer to use Microsoft Windows applications and access network resources. Virtual PC for Apple Mac simulates Microsoft Windows on an Apple Mac system so you are able to use Windows applications locally. Progent's macOS and Mac OS X technology consultants can help your company to manage these solutions for using Windows applications on your Macs and can also assist you to assess and install other products for Microsoft Windows PC emulation.
Hyper-V Virtual Online Support Services
Top Rated Hyper-V 3.0 Virtual Online Support Services
Progent's certified professionals can assist you to analyze the potential benefits of Hyper-V-powered server virtualization for your business, perform pilot installations to verify Hyper-V's operation with your production applications, evaluate your network architecture for smooth operation with virtualization technology, help you in migrating to Microsoft Windows Server 2008 and setting up Hyper-V, educate your network management personnel to track and administer Hyper-V, provide expert consulting help for enhancing the security of your virtual servers, design and test business continuity procedures that optimize network availability, and deliver ongoing consulting and technical support including low-cost remote repair and turn-key Help Desk outsourcing.
Small Business Consulting Companies
Small Offices Phone Support
Progent provides the help of Microsoft and Cisco-Premier network consulting experts to show customers economical ways to help businesses optimize the benefits of Microsoft and Cisco products. For networks that range from remote offices to large enterprises, Progent's expert consultants can help you enhance your network's e-mail architecture, protection, availability, throughput, and network administration.
Microsoft Desktop Technical Consultants
Emergency Desktop Migrations
Progent can provide a wide array of economical remote and onsite consulting services to help you to deploy, administer, and debug workstations and handhelds powered by Microsoft Windows, macOS/OS X, iOS, Android, or Linux.
Computer Consultant Windows Server 2022 Windows Defender ATP
Microsoft Certified Expert Windows Server 2022 Storage bus cache Help and Support
Progent's Microsoft Gold-certified Windows Server 2022 experts can assist your organization to design and implement a cost-effective migration to Windows Server 2022 using an on-premises system architecture or a hybrid deployment model that combines cloud-based Windows Server on Azure with an on-prem implementation of Windows Server 2022.
Mac Disaster Recovery Specialists
Apple Mac Virus Protection Cybersecurity Company
Progent's certified security staff can show you how to secure your Mac environment through professional support offerings such as running security audits, clean up after virus and denial of service attacks, configuring firewalls, implementing secure off-site and mobile connectivity, deploying monitoring programs for protection against viruses, spam, and malware, and developing a company-wide security plan appropriate for the specific objectives of your business information system.
Small Business Online Support Services
Small Office Integration Support
If you have a company IT system with 10 to 50 desktop users, Progent's computer outsourcing services save your organization from over-reliance on single freelance service provider while giving you cost-effective and reliable access to high-quality network support. By providing network consulting service when you need it, providing specialized expertise for critical applications, offering value-added services such as automated network monitoring, and billing only for support you use, Progent gives you an economical solution for maximizing the productivity of your small office information system. Progent is the smart way for small businesses to build and support a reliable and safe IT system and to benefit from quick access to the experienced consulting typically restricted to businesses who can afford a sizeable internal IT group.
Onsite Technical Support Desktop Monitoring and Reporting
ProSight Server and Desktop RMM Computer Consulting
ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system running efficiently by checking the health of critical assets that power your network environment. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so all potential issues can be addressed before they can disrupt your business.
Consulting Services Email Predictive Sender Profiling
Email Bayesian Analysis Consultants
Progent's ProSight Email Guard uses the technology of leading data security companies to provide centralized control and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to external threats and saves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a further level of analysis for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter.
Co-managed Call Center Consultant Services
Virtual Helpdesk Online Troubleshooting
Progent's Co-managed Call Center service allows your business to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution built around ConnectWise Manage, the leading shared professional services automation platform for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Microsoft Exchange Server 2016 Upgrade IT Consulting
Exchange Server 2016 Upgrade Technical Support Services
Progent can help you in all phases of your upgrade to Microsoft Exchange Server 2016 including designing HA system topology for an on-premises, cloud-based or hybrid environment; CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2+; moving mailboxes; Hyper-V virtualization strategy; specifying storage requirements for your VMs, databases and log files; configuring hardware load balancing for high-availability CAS services; designing, setting up and validating Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating your firewall; creating SSL certs; performing client remediation with Office desktop or Microsoft 365; and setting up Outlook on the web.
Support and Setup Meraki 802.11ac AP Migration
Emergency Meraki Dashboard Computer Engineer
Progent's Cisco Meraki Wi-Fi AP consultants provide online and on-premises support to help organizations of any size to plan, install, maintain, expand or repair Wi-Fi systems that utilize Cisco Meraki APs. Progent can help you to configure and manage Meraki-based wireless infrastructure for environments that can range from a teleworker's home or a branch office to a campus or a multi-site enterprise. Progent can also assist you to integrate other Cisco technology including switches, ASR routers and ASA firewalls to build a seamless network infrastructure that provides the same access, performance, security, manageability and availability for wired and Wi-Fi clients irrespective of their mobility or computing device.
Work at Home Cybersecurity Support Outsourcing
Information Technology Consulting Offsite Workforce Security
Progent can assist small and mid-size businesses to configure security defense systems and provide mitigation services to support at-home workers.
ProSight certificate expiration management Professionals
Consultant ProSight password management system
Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate as much as 50% of the time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you're planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it.
wireless VoIP phone integration Computer Consultant
wireless VoIP phone and Aironet APs Professional
Progent's Wi-Fi IP phone configuration consultants offer remote and on-premises support to help you create and administer a Cisco Wi-Fi IP phone solution by delivering services that range from troubleshooting the set up of a wireless VoIP phone or access point to offering project management outsourcing or co-sourcing services for modernizing the wireless infrastructure of an entire campus.
24/7/365 Applications Support Navision and Dynamics NAV
Microsoft Dynamics NAV Help and Support
Progent can provide online and on-premises installation, upgrade, programming, BI reporting for Microsoft Dynamics Business Central/Navision.
Offsite Workforce Consultant
Call Desk for Remote Workforce Online Consulting
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Oracle 10g Computer Consulting
Oracle PL/SQL Development Firm
Progent's expert software programmers, relational database designers, and program managers can help enterprise clients to carry out development programs for Microsoft Windows, Linux/UNIX, or Web applications. Progent's co-sourcing services include fast access to veteran project managers for advanced planning and project co-ordination or Progent can assist clients plug expertise gaps by offering relational database architects and software programmers experienced in developing RDBMS applications based on SQL Server, Oracle, or MySQL. Progent's SharePoint consultants can assist businesses to integrate SharePoint with other data sources such as SQL Server and Office Excel to create data-driven intranets and portal sites. Progent also offers expertise with multiple web development tools and can help businesses to build, enhance, repair, or migrate web applications to take advantage of the most current web technology.
Meraki Switch and Access Point Online Troubleshooting
Meraki MS 300 Series Switch Integration Services
Cisco's Meraki MS line of access and aggregation switches are intended for sites ranging from branch offices to large campuses. Progent's Cisco-certified consultants can provide cost-effective remote consulting to assist you to plan and deploy a productive network solution based on Meraki switches, simplify network monitoring and administration with Meraki's cloud-centric management tools, configure policies to maintain security, develop and test a disaster preparedness plan, and resolve technical issues associated with any facet of your Meraki deployment. Progent can also help you to connect Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki wireless APs to build a cohesive networking infrastructure.
Site Move Engineer
Microsoft Certified Partner Enterprise Windows 2000 Network Designers
For corporations with branch offices in or any area served by Progent's engineers, Progent's Microsoft-Certified network consulting professionals and certified Cisco network specialists can provide a variety of network consulting services including project management, SOX compliance, office moves, corporate security, system design, local or phone-based branch office support, and technical support for colocation hosting environments. A Progent IT consultant can help you design a multi-site information system that makes efficient use of colocation facilities and Internet hosting sites. Progent's Microsoft Certified engineers can help major enterprises design, integrate and maintain major rollouts of updated versions of Microsoft products such as Enterprise Active Directory, Exchange Server, SharePoint Server, SQL Server, and Enterprise Windows. Progent's Cisco Certified Internetwork Expert and CCNP experts can help you deploy Cisco technology for connection solutions that incorporate simple, high-performance, integrated, and remote networking.
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