Expanding your telecommuter workforce may have a major effect on network infrastructure, security/compliance, and corporate processes. Progent has 20 years of background assisting businesses of all sizes to plan, configure, administer, tune, and debug IT environments that support at-home workers. Progent can assist your Brasília organization to pick the appropriate tools and follow leading practices in building and maintaining a secure virtual office solution for teleworkers that facilitates teamwork and delivers top value. Progent can provide support services that go from on demand expertise for getting you past occasional IT roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can help Brasília, Federal District businesses to with any facet of creating a high-functioning work-from-home environment by delivering network infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, helpdesk services, security monitoring, data protection solutions, and unified management.

Help Desk Call Center Services for Telecommuters
A sudden, enterprise-wide switchover to a teleworker workforce, which could be activated by a pandemic or as an element of a business continuity process, can overstretch even a high-performing in-house Call Center. Progent's Help Desk Call Center services allow businesses of any size to outsource or expand their Call Center by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Desk services leverage Progent's extensive team of online IT support specialists along with enterprise-class trouble ticketing and tracking software to provide an economical, advanced Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of remote Level 1 desktop technical support from initial help requests to trouble ticket creation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal enables from-home workers to check or update their current trouble tickets, enter details, and append screen captures and relevant files. Desktop support services are provided at a significant discount off Progent's normal Level 1 technical support charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 IT specialists to deal with complex problems. For more information, go to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Support Desk Supplemental Service allows your business to augment your existing Help Desk Call Center team by sharing responsibilities for Call Desk support services transparently between your in-house IT support organization and Progent's extensive roster of PC support technicians and subject matter specialists. Progent's shared Call Desk service uses a collaborative support model based on the leading professional services automation platform for managing service requests and ticketing, assigning responsibility, tracking progress, and producing management reports. For details about how Progent's Support Desk Supplementation Services can help your business to deliver best-in-class desktop support to your at-home employees, see Progent's Help Desk supplementation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and managing a productive telecommuter environment for your Brasília, Federal District organization, phone 1-800-993-9400 or go to Contact Progent.