For small businesses located in Brasília Federal District, Progent provides support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft technology. Progent has provided online troubleshooting to businesses in all 50 states in the United States. (See Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE engineers for challenging infrastructure issues, as well as the assistance of CISSP and CISM-accredited security engineers to help with high-level security design and business continuity planning.
Progent's remote technical support engineers represent exceptional value because they are equipped with the real-world background and the sophisticated technology to solve most network issues rapidly. This lowers immediate costs because service calls take up fewer chargeable minutes. Remote help also eliminates the cost of sending an engineer to your site. Your organization saves additionally with incidental expenses by reducing or avoiding system outages and related losses stemming from business discontinuity, upset customers and vendors, idle employees, and de-focused management.
Progent's pricing policy for remote support is designed to stretch your network support investment. Progent charges per minute for telephone-based consulting, so you pay just for the services that you actually get. In contrast to many online support companies, Progent requires no startup fee or minimum fees. Progent's per-minute billing unit and simple model for pricing save you from situations where fast fixes manage to end up as big tabs. Progent's penchant for dealing with problems efficiently results in your business saving money.
Progent's Remote Service Tools
Through years of experience, Progent has developed an array of customized tools and field-proven processes that promote the maximum degree of efficiency for online technical support and troubleshooting for small and midsize company information networks. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN technology allows the staff of Progent's Technical Response Center to link to your computer system without compromising corporate security.
Progent's highly evolved customer support reporting system includes comprehensive histories describing all service that Progent's customers have been provided. Progent's staff service personnel have access to the details of support delivered to every customer by every engineer. This database of issues and fixes is stored as a conveniently retrievable proprietary knowledge base that permits Progent's online support engineers to communicate their experiences with the whole team to ensure that the quality of Progent's support improves over time. Progent's high-level accreditations and close relationships with major vendors including Cisco and Microsoft permit access to additional vast technical support databases and allow fast response from manufacturers' in-house product engineers with the result that Progent's online consulting experts are able to come up with the most efficient resolutions in the least time.
Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's remote services in Brasília Federal District or to learn more about Progent's online support options, contact Progent at
Remote Technical Support Services Offered Progent
Progent's online technical support professionals offer advanced credentials in an extensive array of disciplines. This broad scope of capability permits Progent's engineers to address virtually any problem that may take place in a small or midsize company information system. Credentials earned by Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional, and Design Professional.
To support businesses with mixed-operating system environments, Progent also offers the support of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security specialists, and CISSP-ISSAP consultants.
Phone-based technical services Offered by Progent to small businesses in Brasília include:
Progent's UNIX/Linux support engineers can offer urgent phone-based assistance for troubleshooting problems within UNIX/Linux systems powered by popular versions of UNIX including:
The Cisco Certified Internetwork Expert credential is the highest accreditation for networking consultants, and indicates an individual's technical skills at the master level. CCIEs can handle even the most stubborn problems associated with network infrastructure design, integration, maintenance, security, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's in-house engineers in isolating anomalies with IOS network management utilities and coming up with workarounds or locating program patches. Cisco qualified CCIEs are an exceptional cost-effectiveness because their broad experience allows them to find solutions for even the most difficult problems rapidly. In many instances, less experienced engineers can wrestle for many hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes.
Few consulting firms make CCIEs available to assist small and medium sized businesses. Progent offers fast phone access to a Cisco-qualified CCIE so your company can get urgent support for severe network problems that are impacting business productivity but are outside the experience of your ordinary IT maintenance providers. Progent's Cisco CCIE engineers can tie into your environment by means of state-of-the-art remote support technology to provide fast, safe, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's industry-leading selection of connectivity devices including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) products.
Progent's Microsoft-certified remote service professionals offer computer troubleshooting and consulting help for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the assistance of consulting engineers who can assist you with a wide range of platform support including Windows Server 2022 planning and integration consulting,
Windows Server 2019 consulting,
Microsoft Windows Server 2016 migration and cloud integration consulting,
Windows Server 2012 R2 maintenance,
Windows Server 2008 upgrade (help, assistance,
Microsoft Exchange 2019 deployment,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration and hybrid deployment expertise,
SharePoint 2019 design and configuration, Microsoft Teams migration expertise, Skype for Business migration support, Lync Server 2013 management and Microsoft Communications Server 2007 upgrade, Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online training,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide array of online PC desktop consulting and support services including Microsoft Windows 11 migration support and planning and deploying Microsoft 365 cloud solutions for Windows desktops.
Progent's accredited CISSP and ISSAP security consultants can provide a range of security services to improve the protection of your UNIX, Linux, Solaris, Mac or Windows environment against internal or external threats or help your business to recuperate rapidly after a damaging breach. Security services offered by Progent include: in depth network security audits utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid recuperation from virus and worm attacks; configuring firewalls; designing secure techniques for remote and mobile access; guarding your messaging system from viruses, spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
Progent's Help Desk sharing services make it possible for your business to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution built around the leading PSA platform for managing end-user service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center consulting support can support you in creating an efficient new Call Center or improving your existing one, evaluating or modifying Help Desk application software to handle the special needs of your corporation, or providing occasional online staff to reinforce your in-house Call Center team during demanding scenarios like software transitions, mass updates, or installing brand new applications.
Progent's Help Desk staff of seasoned network experts gives your clients in Brasília Federal District quick access to a reliable support resource with extensive experience providing telephone-based support and online diagnostics for IT systems powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk the reputation as a crucial contributor to company success, and Progent's aim is to solve rather than simply record network problems.
Progent's Mac experts can promote the artistic facets of Mac computing by delivering phone-based consulting support and education in imaging, audio, and video. Progent's support professionals offer expertise in a range of Macintosh programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with common jobs such as capturing or digitizing audio or video or setting up an audio/video post production lab.
Remote Network and Server Monitoring Support
Progent can provide businesses in Brasília Federal District remote computer system monitoring support centered around MS System Center Operations Manager network monitoring, customized by Progent to accommodate your business so that your IT maintenance is proactive and automated. By anticipating looming trouble spots before they result in network outages, remote monitoring can avoid stressful and expensive network breakdowns. Progent can also utilize network monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft networks, or systems that support a combination of operating systems.
Brasilia Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Brasilia metro area.
| City | Address | Phone | Link |
| Brasília | SCRS, 502, Asa Sul Brasília, DF 70330-530 Brazil |
+55 (61) 3142 0148 | Brasília Network Support Services |