UNIX, Linux, Solaris, and Apple Mac OS X Technical Support

For small businesses located in Brasília Federal District, Progent offers support for computer systems based on UNIX or Linux or for environments that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote support to businesses in every state in the U.S. (See Progent's customer testimonials). Progent also can furnish the expertise of CCIE-qualified network specialists for challenging infrastructure problems, plus the services of CISSP and CISM-accredited security consultants to handle advanced security design and business continuity planning.

Progent's remote support services offer excellent value due to the fact that they are equipped with the real-world background and the advanced tools to solve most network problems quickly. This lowers immediate costs since service calls take up fewer billable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your company benefits even more with indirect costs by minimizing or avoiding network downtime and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives.

Progent's billing policy for online support is structured to maximize the impact of your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you pay only for the services that you actually get. Unlike typical remote service companies, Progent imposes no startup surcharge or minimum fees. Progent's per-minute billing unit and clean model for pricing prevent situations where speedy. minor repairs manage to end up as large tabs. Progent's skill at solving technical issues quickly translates into your company saving cash.

Progent's Online Service Technologies
Over time, Progent has fine tuned a set of customized technologies and field-proven processes which promote the maximum level of effectiveness for online consulting and troubleshooting for small business information systems. Progent offers safe VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN technology enables the consultants of Progent's online support team to link to your system remotely without compromising corporate security.

Progent's highly evolved technical support database application keeps detailed histories describing all support that Progent's customers have been provided. Progent's team consultants have access to the history of support rendered to every client by every Progent consultant. This database of problems and responses is stored as a readily searchable support database that enables Progent's online technical engineers to share their knowledge company-wide to ensure that the value of Progent's technical support grows daily. Progent's high-level certifications and close associations with important vendors including Cisco and Microsoft permit access to other massive technical knowledge bases and permit priority access to vendors' internal engineering staff with the result that Progent's remote consulting specialists can determine the most efficient resolutions promptly.

Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's phone support in Brasília Federal District or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Emergency Support.

Phone-based Technical Services Available from Progent
Progent's remote technical service experts have credentials in a comprehensive array of disciplines. This broad scope of technical skills allows Progent's consultants to resolve practically any emergency that may crop up in a small business network. Certificates held by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, CCVP, CCDA and CCDP.

To support companies with multi-OS networks, Progent also provides the skills of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.

Phone-based technical services Offered by Progent to companies in Brasília include:

• UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote consulting services address a wide range of computer technology including system infrastructure, messaging systems, network and operational security, UNIX/Linux and Windows coexistence, VMware products for server hardware consolidation and simplified administration, and transitioning from older applications to the latest MS Windows or Linux solutions. Progent's group-based methodology for solving network problems enables quick escalation, if necessary, to engineers with appropriate expertise to handle challenging situations. This accelerates solutions of critical problems, minimizes lost productivity, and lowers support expense.

  Progent's UNIX and Linux consultants can offer emergency phone-based help for resolving problems within UNIX, Linux, or Solaris systems based on popular derivatives of UNIX including:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX OS
  • HP-UX
  • BSD
  • SCO UNIX
  • SGI/Irix
  Important Linux versions for which Progent can provide expert support include:
  • RedHat Linux
  • SUSE Linux
  • Debian-GNU
  • Slackware Linux

• Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for networking engineers, and certifies a person's technical skills at the master level. CCIEs know how to deal with the most complex problems occurring in network planning, deployment, maintenance, protection, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's in-house support staff in isolating problems with IOS network administration tools and coming up with workarounds or locating software patches. CCIEs represent an exceptional value because their broad expertise allows them to fix even the most difficult problems rapidly. In common cases, less experienced service providers can struggle for hours or days with identical problems that a Cisco CCIE can dispose of in minutes. Few service firms make Cisco-qualified CCIEs available to assist small and mid-size businesses. Progent offers quick telephone contact with a Cisco authorized CCIE so your company can receive urgent help for severe network issues that are hurting worker productivity but are not within the scope of your ordinary IT service resources. Progent's CCIE consultants can connect to your computer system via sophisticated remote troubleshooting technology in order to perform quick, safe, and economical analysis and remediation. Progent's Cisco CCIEs offer expertise in the entire range of Cisco's top-selling selection of infrastructure devices including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, Aironet wireless access points, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) products.

• Authorized MS Windows Support
  Progent's Microsoft-certified remote support experts can deliver computer system repair and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can assist you with a broad range of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, MS Exchange 2019 integration, MS Exchange 2016 Server migration, Microsoft Exchange 2013 integration, Exchange 2010 maintenance, SharePoint 2016 migration and hybrid deployment consulting services, SharePoint 2019 design and integration, Microsoft Teams consulting, Microsoft Skype for Business planning and deployment consulting, Lync Server integration and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring and reporting, Project Server training, Small Business Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

  Progent also offers a broad range of remote desktop support services including Microsoft Windows 7 migration, upgrading to 64-bit desktop applications, configuring Office 2010, and automating Business Desktop Deployment.

• CISM and CISSP Premier Network Security Consultants
  Progent's certified CISSP, ISSAP, and CISM network security engineers offer a range of system protection solutions to bolster the protection of your UNIX, Linux, Solaris, Apple Mac or Windows environment against assaults or help you to clean up quickly following a damaging penetration. Security consulting services available from Progent include: thorough network security audits utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; quick recuperation from virus and worm attacks; installing firewalls; designing secure techniques for off-site and mobile connectivity; protecting your email infrastructure against viruses, spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.

• Hybrid Cloud Solutions
  Progent offers expert online consulting to help companies of any size integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to design and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid architectures that combine on-premises IT assets along with public clouds. To assist you to incorporate cloud services with networks, Progent can provide a variety of public cloud integration support services that include Microsoft 365 integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of experience delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.

• Help Desk Call Center Support
  Progent's Help Desk support programs for small companies with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Call Center support services are a convenient solution for smaller businesses who lack the resources to assemble and manage an in-house Help Desk but who need fast communication with an effective Help Desk Call Center with proficient telephone support as well as the available expertise to escalate complex problems to high-level engineers.

  Progent's shared Help Desk services make it possible for your IT organization to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution based on the leading PSA platform for handling end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.

  Progent's Help Desk Call Center consulting expertise can assist you in building an efficient new Help Desk Call Center or improving your existing organization, identifying or modifying Call Center application software to meet the unique needs of your business, or adding temporary online staff to work with your existing Help Desk Call Center group to deal with unusually busy scenarios like software transitions, major upgrades, or rolling out brand new applications.

  Progent's Help Desk team of seasoned network experts gives your computer users in Brasília Federal District instant contact with an efficient support group with substantial background offering phone consulting and online troubleshooting for networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk Call Center the reputation as a major enabler of business efficiency, and Progent's goal is to solve instead of just document IT issues.

• Applications Support: Education, Development, and Troubleshooting
  Progent's Applications Experts Group can supply phone-based and in-depth consulting expertise and training in special application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, custom development, and education for popular Microsoft applications such as CRM, MS Project, Office Word, and Microsoft Excel. To find out more on Progent's consulting, programming, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.

  Progent's Apple Mac professionals can promote the creative components of Apple Mac systems by offering phone-based help support and training in graphics, audio, and video. Progent's support professionals can provide help in a range of Macintosh creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with special projects such as capturing or digitizing audio or video or building an audio/video production facility.

  Remote Network Monitoring Services
  Progent offers businesses in Brasília Federal District online network and server monitoring support centered around MS Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your business so that your IT support is proactive rather than reactive. By detecting possible problems before they grow into network outages, system monitoring can minimize stressful and costly network crises. Progent can also utilize system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or networks that incorporate a variety of OS platforms.

Brasilia Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Brasilia metro area.