For small businesses located in Brasília Federal District, Progent provides help for networks based on UNIX or Linux or for environments that include a mix of UNIX and Microsoft Windows platforms. Progent has provided remote support to companies in all 50 states in the United States. (Refer to Progent's client testimonials). Progent also offers the expertise of Cisco CCIE-certified network specialists for challenging infrastructure issues, as well as the services of CISSP and CISM-accredited security consultants to handle high-level security design and disaster recovery preparedness.
Progent's online support engineers offer exceptional value because they are equipped with the practical background and the advanced technology to solve the majority of information system problems rapidly. Efficient support reduces direct costs because solutions take up a smaller number of billable consulting minutes. Remote support also avoids the expense of sending a consultant to your office. Your company benefits even more in incidental costs by reducing or avoiding network downtime and related costs resulting from business disruption, disgruntled clients, unproductive workers, and de-focused executives.
Progent's billing model for remote help is designed to stretch your IT service investment. Progent charges on a per-minute basis for phone consulting, so you owe just for the support that you actually get. In contrast to typical remote support firms, Progent requires no initialization charge or minimum payments. Progent's per-minute granularity and clean model for billing prevent situations where speedy. minor solutions somehow turn into big bills. Progent's penchant for handling technical issues efficiently results in your business saving money.
Progent's Online Support Technologies
Over the years, Progent has developed an arsenal of customized technologies and field-proven methodologies that permit the highest level of efficiency for online consulting and repair for small business computer systems. Progent offers safe VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN access permits the staff of Progent's online support team to interface to your computer system remotely without violating system security.
Progent's proprietary technical support reporting application maintains comprehensive documentation for the service that Progent's customers have been provided. Progent's authorized service personnel have access to the details of assistance delivered to each client by every Progent engineer. This history of problems and solutions is stored as an easily searchable proprietary database that enables Progent's online support professionals to communicate their experiences company-wide to ensure that the efficiency of Progent's support services grows over time. Progent's advanced accreditations and close relationships with key technology companies including Cisco and Microsoft permit access to other massive support knowledge bases and allow quick access to vendors' in-house support staff so Progent's online service experts can come up with the most efficient resolutions in the least time.
Initiate Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's phone support in Brasília Federal District or to learn more about Progent's phone support programs, call Progent at
Online Network Support Services Available from Progent
Progent's online support professionals offer advanced credentials in an extensive array of products and technologies. This wide range of IT skills allows Progent's engineers to handle virtually any emergency that may take place in a small business network. Certificates held by Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Professional.
To support businesses with mixed-OS networks, Progent also provides access to engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based support services provided by Progent to clients in Brasília include:
Progent's UNIX and Linux support engineers can offer urgent online assistance for troubleshooting problems within UNIX/Linux networks based on leading variants of UNIX including:
Progent in addition offers a full array of online desktop support and troubleshooting services such as Microsoft Windows 7 migration, preparing for to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining desktop configuration.
Progent's Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution built around the top PSA tool for managing service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Call Center consulting expertise can support you in establishing an effective new Call Center or enhancing your established one, selecting or enhancing Help Desk Call Center application software to meet the particular demands of your company, or adding occasional online personnel to work with your in-house Help Desk group to deal with unusually busy events like software migrations, mass updates, or installing new business software.
Progent's Help Desk staff of seasoned network consultants provides your computer users in Brasília Federal District instant communication with a reliable technical support group with years of experience delivering telephone-based support and online repair service for networks powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk Call Center the reputation as a significant driver of business efficiency, and Progent's aim is to resolve rather than simply annotate technical problems.
Progent's Apple Mac consultants can promote the creative facets of Apple Mac computing by offering remote help support and training in graphics, sound, and video. Progent's support professionals can provide assistance in a large selection of Mac creative tools including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with special procedures such as scanning or digitizing audio or video or configuring an audio/video post production lab.
Remote Network Monitoring Services
Progent can provide businesses in Brasília Federal District remote computer system monitoring support powered by MS System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your environment so your computer maintenance is proactive rather than reactive. By anticipating potential trouble spots before they expand into downtime, proactive monitoring can avoid stressful and expensive network breakdowns. Progent can also deploy system monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft systems, or environments based on a combination of operating systems.
Brasilia Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Brasilia metro area.
City | Address | Phone | Link |
Brasília | SCRS, 502, Asa Sul Brasília, DF 70330-530 Brazil |
+55 (61) 3142 0148 | Brasília Network Support Services |