For small and midsize companies in Brasília Federal District, Progent provides support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote support to businesses in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for challenging connectivity problems, as well as the assistance of CISA and CISM-accredited security engineers to handle high-level security architecture and disaster recovery preparedness.
Progent's remote technical support engineers offer excellent leverage due to the fact that they have the practical background and the advanced tools to solve most network problems quickly. Efficient support lowers direct costs because solutions take up a smaller number of chargeable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your office. Your company benefits additionally with indirect expenses by minimizing or avoiding network downtime and associated costs resulting from business disruption, upset clients, idle employees, and de-focused executives.
Progent's billing model for remote help is designed to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you owe just for the services that you receive. Unlike many online service organizations, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute granularity and clean model for pricing do away with situations where speedy. minor repairs somehow turn into major bills. Progent's penchant for solving problems quickly results in your business saving cash.
Progent's Remote Service Tools
Over the years, Progent has refined an array of customized technologies and proven processes that promote the highest level of effectiveness for remote help and troubleshooting for small and midsize company information systems. Progent offers secure VPN support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN connectivity allows the staff of Progent's Technical Response Center to communicate with your company's computer system without breaching network security.
Progent's proprietary customer support reporting application keeps detailed documentation describing all support that Progent's clients have been provided. Progent's team consultants have access to the records of assistance rendered to each client by every consultant. This archive of issues and fixes is stored as a conveniently searchable support database that permits Progent's online technical experts to share their knowledge with the whole team to ensure that the effectiveness of Progent's support improves daily. Progent's high-level certifications and working associations with important vendors including Cisco and Microsoft make available other vast support knowledge bases and permit priority response from manufacturers' in-house product engineers so Progent's online consulting experts are able to determine optimal resolutions promptly.
Get Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Assistance from Progent
To get started with Progent's phone services in Brasília Federal District or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Emergency Support.
Remote Technical Services Offered Progent
Progent's online network support engineers offer credentials in an extensive set of products and technologies. This broad scope of technical skills permits Progent's consultants to manage practically any crisis likely to occur in a small company network. Credentials held by Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, CCSP, CCVP, and Design Professional.
To provide assistance to customers with mixed-platform environments, Progent also offers the support of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and CISSP-ISSAP engineers.
Remote support services available from Progent to small businesses in Brasília include:
Additional Consulting Services Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online consulting services cover a wide array of information technology including network infrastructure, email solutions, system and process security, UNIX and Microsoft Windows integration, VMware technologies for server hardware economization and simplified administration, and transitioning from older systems to current MS Windows or Linux solutions. Progent's group-based approach to resolving technical issues promotes fast escalation, when required, to consultants with appropriate experience to tackle challenging scenarios. This expedites repair of urgent problems, minimizes network downtime, and cuts service costs.
Progent's UNIX and Linux support engineers can offer emergency phone-based assistance for troubleshooting problems within UNIX, Linux, or Solaris networks powered by leading versions of UNIX such as:
Important Linux variants for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the top accreditation for networking professionals, and validates a consultant's network technology knowledge at the master level. Cisco qualified CCIEs know how to handle even the most intractable issues occurring in network planning, deployment, maintenance, security, and repair. CCIEs can cooperate with the highest priority with Cisco's internal support staff in isolating problems with IOS Software network administration tools and coming up with workarounds or identifying software patches. CCIEs provide excellent value because their broad expertise allows them to solve the most difficult problems quickly. In many cases, less seasoned service providers can struggle for many hours or even days with the same tasks that a Cisco CCIE can resolve in a few minutes.
Few support firms make CCIEs accessible to help small and mid-size businesses. Progent offers fast phone access to a Cisco authorized CCIE so your company can receive immediate support for severe network problems that are crippling worker productivity but are not within the experience of your local network support personnel. Progent's Cisco-qualified CCIE support experts can tie into your network using state-of-the-art remote troubleshooting tools to provide fast, secure, and economical analysis and repair.
Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's industry-leading family of connectivity appliances such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) products.
Certified Microsoft Windows Support
Progent's Microsoft-expert remote service engineers offer network repair and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can assist you with a wide variety of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange Server 2019 integration,
MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Exchange Server 2010 management,
SharePoint Server 2016 migration support,
SharePoint 2019 planning and integration, Microsoft Teams planning and integration, Microsoft Skype for Business migration support, Lync Server 2013 integration and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online planning,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of remote desktop services including Microsoft Windows 7 migration help, preparing for to 64-bit workstation software, configuring Office 2010, and automating PC desktop image creation.
CISSP and ISSAP Premier System Security Specialists
Progent's qualified CISM and CISSP security engineers can provide a range of security services that can strengthen the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against assaults or help you to clean up quickly following a damaging breach. Security consulting services available from Progent cover comprehensive network security analysis using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; rapid cleanup after malicious attacks; integrating firewalls; designing secure techniques for off-site and mobile connectivity; defending your messaging system against viruses, spam and directory harvest attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide expert online consulting services to help businesses of all sizes connect their networks with leading public clouds including Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that combine physical resources as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud migration services such as Microsoft 365 integration with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of background delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Progent can provide the services of world-class remote consulting professionals for contract projects that small businesses often request. Billing rates for ongoing consulting tasks are set based on the qualifications of the engineers assigned. Progent's background in these important areas of information technology allows customers to execute major initiatives within budget and on schedule. Progent's special online engineering solutions include:
How Your Brasília Federal District Company Can Contact Progent's Online Service Professionals
Help Desk Support
Progent's Help Desk support programs for small and midsize companies with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center support services are well suited for smaller organizations who lack the money or time to create an in-house Call Center but who want quick access to a reliable Help Desk with proficient telephone assistance plus the available expertise to escalate the most challenging tasks to high-level engineers.
Progent’s shared Help Desk services allow your IT organization to split the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of veteran technical support technicians and subject matter experts. Progent’s shared Help Desk service is an advanced service desk solution built around the leading PSA tool for handling service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk consulting services can support you in building an effective new Help Desk Call Center or enhancing your existing one, evaluating or modifying Help Desk Call Center software products to address the unique demands of your company, or adding temporary phone support personnel to work with your existing Help Desk Call Center group during high-demand scenarios like software migrations, mass upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center team of seasoned network professionals offers your customers in Brasília Federal District immediate access to an efficient technical support group with substantial experience delivering phone support and online diagnostics for IT systems powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Call Center perception as a crucial driver of company efficiency, and Progent's target is to solve rather than simply document technical problems.
Applications Support: Education, Customization, and Integration
Progent's Applications Experts staff offers online and in-depth consulting support and education in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting, custom development, and training for Microsoft business applications such as CRM, MS Office Project, Microsoft Word, and MS Excel. To find out more information about Progent's consulting, programming, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Apple Mac experts can nurture the artistic facets of Mac systems by offering phone-based consulting services and training in graphics, sound, and motion video. Progent's support professionals offer help in a range of Mac applications such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's consultants can also help you with special procedures like capturing or digitizing audio or video or integrating an audio/video production studio.
Remote Network and Server Monitoring Services
Progent can provide companies in Brasília Federal District remote computer system monitoring support powered by MS System Center Operations Manager network monitoring and reporting, customized by Progent to suit your business so that your computer support is proactive and automated. By uncovering potential issues before they evolve into downtime, system monitoring can head off disruptive and costly service failures. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or systems that support multiple operating systems.
To get in touch with Progent about urgent remote support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or refer to Contact Progent.
Brasilia Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Brasilia metro area.
Progent locations in Brasilia Metro