Urgent Phone Support for Brasília Federal District UNIX or Linux NetworksFor small and midsize companies located in Brasília Federal District, Progent provides technical support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft platforms. Progent has delivered remote support to businesses in all 50 states in the United States. (Refer to Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE engineers for complex infrastructure issues, as well as the assistance of CISA and CISM-certified security consultants to handle advanced security design and disaster recovery planning.

Progent's online technical support engineers offer exceptional leverage due to the fact that they have the real-world background and the sophisticated tools to solve most information system issues quickly. This lowers direct costs because solutions accumulate fewer chargeable minutes. Online help also eliminates the cost of sending an engineer to your office. Your company benefits even more in incidental expenses by minimizing or eliminating network downtime and associated losses resulting from business disruption, upset clients, idle workers, and distracted management.

Progent's billing model for remote support is structured to get the most out of your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you owe only for the support that you receive. In contrast to many online service organizations, Progent imposes no initialization fee or minimum fees. Progent's per-minute billing unit and clean policy for pricing prevent scenarios where fast fixes somehow turn into large tabs. Progent's skill at handling problems efficiently translates into your business spending less cash.

Progent's Online Technical Support Technologies
Over the years, Progent has refined a set of optimized technologies and field-tested methodologies that ensure the highest level of effectiveness for remote consulting and troubleshooting for small company computer networks. Progent offers secure VPN support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN access enables the staff of Progent's remote service group to interface to your company's system remotely without compromising system security.

Progent's sophisticated technical support reporting application includes thorough records for all service that Progent's clients have received. Progent's staff engineers have the benefit of the records of support provided to every Progent client by every Progent consultant. This archive of problems and repairs is organized as a readily exploitable support database that enables Progent's remote technical experts to communicate their knowledge with the whole team to ensure that the quality of Progent's technical support grows over time. Progent's high-level certifications and working associations with key technology companies including Cisco and Microsoft make available additional extensive technical support knowledge bases and permit priority response from vendors' internal product engineers so Progent's remote service experts are able to come up with the most efficient resolutions quickly.

Initiate Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's remote support in Brasília Federal District or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for network help, visit Immediate Urgent Support.

Online Technical Services Provided by Progent
Progent's remote technical service engineers offer advanced credentials in a comprehensive set of disciplines. This broad range of technical skills allows Progent's consultants to resolve virtually any emergency that may crop up in a small company network. Certifications earned by Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, CCVP, and Design Associate.

To provide assistance to customers with mixed-OS environments, Progent also provides the skills of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security specialists, and CISSP-ISSAP engineers.

Remote support services Offered by Progent to clients in Brasília include:

Additional Consulting Programs Available from Progent
Progent can provide the services of world-class online consulting professionals for special IT projects that small companies often need. Progent's rates for ongoing development or consulting tasks are determined according to the level of expertise of the engineers involved. Progent's experience with these important fields of information technology enables clients to execute critical initiatives economically and on time. Progent's project-based remote consulting solutions include:
  • Call Center Expertise
    Progent's Call Center support alternatives for small and midsize businesses with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Help Desk support services are well suited for small businesses who lack the resources to build and maintain an internal Call Center but who require quick access to an efficient Help Desk with proficient phone assistance as well as the available expertise to escalate the most challenging trouble tickets to advanced consultants.

    Progent's Help Desk sharing services make it possible for your IT organization to share the load for Help Desk support transparently between your IT team and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution built around the top PSA platform for managing service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Help Desk Call Center consulting expertise can support you in establishing an effective new Call Center or revamping your established one, identifying or modifying Help Desk Call Center software to address the unique demands of your corporation, or adding temporary phone support staff to reinforce your in-house Help Desk group to deal with high-demand scenarios like software migrations, mass upgrades, or installing new business software.

    Progent's Help Desk staff of experienced information technology experts offers your computer users in Brasília Federal District quick access to a dependable network service resource with years of experience offering telephone-based help and remote diagnostics for networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk perception as a crucial contributor to company productivity, and Progent's goal is to resolve and not simply track network problems.

  • Business Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Experts Team offers phone-based professional engineering support and training in specific business application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting, customization, and education for familiar Microsoft business applications including Microsoft CRM, Office Project, Microsoft Word, and Microsoft Excel. For additional information concerning Progent's expertise, customization, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.

    Progent's Mac consultants can nurture the imaginative elements of Mac computing by offering phone-based help support and training in graphics, sound, and video. Progent's support professionals can provide assistance in a large selection of Mac applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with special projects like capturing or digitizing audio/video or putting together an audio/video post production facility.

    Remote Network Monitoring Services
    Progent can provide businesses in Brasília Federal District online network and server monitoring services powered by MS Operations Manager IT infrastructure monitoring, enhanced by Progent to accommodate your business so your network maintenance is proactive and automated. By exposing potential problems before they expand into network outages, remote monitoring can avoid inconvenient and costly information system crises. Progent can also deploy network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows environments, or networks based on a combination of platforms.

How Your Brasília Federal District Business Can Contact Progent's Online Support Professionals
To contact Progent about urgent online help with UNIX, Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or go to Contact Progent.

Brasilia Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Brasilia metro area.

Onsite IT Consulting
Progent locations in Brasilia Metro

City Address Phone Link
Brasília SCRS, 502, Asa Sul
Brasília, DF 70330-530
Brazil
+55 (61) 3142 0148 Brasília Network Support Services




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  • Les Kent has a 35-year track record of effective network integration, executive management, marketing, and operations. He has demonstrated a talent for developing elegant information technology solutions in his roles as as a system designer, programmer, project manager, deployment consultant, and problem solver for small businesses, start-ups, and major enterprises.

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