For small and midsize companies in Brasília Federal District, Progent provides support for information systems powered by UNIX or Linux or for environments that include a mix of UNIX-family systems and Windows technology. Progent has provided online troubleshooting to businesses in every state in the U.S. (Refer to Progent's customer recommendations). Progent also offers the consultation Cisco CCIE network specialists for challenging infrastructure issues, plus the assistance of CISA and CISSP-accredited security consultants to handle high-level security design and business continuity planning.
Progent's remote support services represent exceptional leverage because they have the practical experience and the sophisticated tools to resolve the majority of information system issues quickly. This lowers direct expenses since solutions require a smaller number of chargeable minutes. Remote help also eliminates the cost of dispatching a consultant to your location. Your organization saves even more in indirect expenses by reducing or eliminating network downtime and associated losses resulting from business disruption, upset customers and vendors, unproductive workers, and distracted executives.
Progent's pricing model for online help is designed to stretch your network support investment. Progent charges by the minute for phone assistance, so you are charged only for the support that you actually get. In contrast to many remote support organizations, Progent imposes no initialization surcharge or minimum fees. Progent's per-minute granularity and simple policy for pricing save you from situations where speedy. minor fixes somehow end up as major invoices. Progent's penchant for handling problems quickly translates into your business spending less money.
Progent's Online Service Technologies
Over time, Progent has fine tuned an array of customized tools and field-tested methodologies which ensure the maximum degree of effectiveness for remote consulting and repair for small company IT systems. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN access allows the staff of Progent's remote service group to link to your environment without violating corporate security.
Progent's proprietary service database application maintains detailed documentation of the support that Progent's customers have received. Progent's authorized consultants have access to the specifics of support provided to every customer by any consultant. This history of issues and fixes is structured as a quickly exploitable internal knowledge base that allows Progent's online support experts to communicate their knowledge with the whole team to make sure that the quality of Progent's support services improves over time. Progent's high-level certifications and close associations with major vendors such as Cisco and Microsoft make available other extensive technical support knowledge bases and permit priority response from vendors' in-house support staff so Progent's remote consulting experts are able to arrive at optimal solutions in the least time.
Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's phone support in Brasília Federal District or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Emergency Support.
Online Technical Services Provided by Progent
Progent's phone-based technical service professionals offer certified skills in a comprehensive set of products and technologies. This broad scope of capability allows Progent's engineers to address virtually any crisis likely to crop up in a small business network. Certificates earned by Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), CCVP, and Design Professional.
To help companies with multi-platform networks, Progent also provides the services of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional consultants.
Phone-based support services Offered by Progent to small businesses in Brasília include:
Additional Support Programs Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online support services address a wide range of computer technology including system architecture, email systems, system and operational security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server hardware consolidation and easy management, and migration from legacy systems to current Windows or Linux-based solutions. Progent's team-based approach to resolving technical problems enables fast escalation, if necessary, to consultants with task-relevant experience to handle complex scenarios. This accelerates repair of urgent problems, reduces lost productivity, and cuts service costs.
Progent's UNIX/Linux support engineers can offer emergency phone-based assistance for diagnosing anomalies affecting UNIX/Linux networks powered by popular derivatives of UNIX such as:
Important Linux versions for which Progent can provide expert support include:
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top recognition for network infrastructure professionals, and certifies a consultant's technical skills at the master level. Cisco CCIEs can handle even the most difficult issues surrounding network planning, deployment, maintenance, protection, and repair. CCIEs operate with the highest priority with Cisco's internal product support engineers in isolating anomalies with IOS Software network management utilities and developing workarounds or locating software updates. CCIEs represent an exceptional cost-effectiveness since their deep experience permits them to find solutions for even the most difficult problems rapidly. In typical instances, less qualified service providers can wrestle for hours or days with identical tasks that a Cisco-qualified CCIE can resolve in minutes.
Few consulting firms make CCIEs available to assist small and medium sized businesses. Progent offers quick telephone access to a Cisco CCIE so your company can get immediate assistance for complex network infrastructure issues that are lowering business efficiency but are outside the scope of your ordinary computer service group or consultant. Progent's Cisco-qualified CCIE engineers can interface to your environment via sophisticated remote troubleshooting tools in order to perform fast, safe, and economical analysis and remediation.
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's industry-leading family of networking devices such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure broadband and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst family switches, plus Virtual Private Network products.
Certified MS Windows Experts
Progent's Microsoft-premier remote support engineers can deliver computer problem solving and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your business the assistance of consulting professionals who can assist your company with a broad variety of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server migration, Exchange 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2016 migration consulting,
SharePoint Server 2019 planning and configuration, Microsoft Teams planning and integration, Skype for Business planning and deployment consulting, Microsoft Lync Server integration and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of online desktop support such as Windows 7 migration help, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Premier System Security Consultants
Progent's qualified CISSP and ISSAP network security engineers can provide a range of system protection solutions to bolster the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against attacks or assist your business to recover quickly following a serious penetration. Security services offered by Progent include: thorough security evaluation using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; fast cleanup after malicious assaults; integrating firewalls; establishing secure architectures for remote and mobile access; defending your messaging system from viruses, spam and DHA attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting support to help companies of any size integrate their networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that utilize local IT assets along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration expertise. Progent has over 20 years of experience delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent can provide the services of world-class online consulting professionals for contract IT projects that small businesses frequently request. Progent's charges for longer-term consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's background in these special fields of information technology allows clients to complete major initiatives within budget and on time. Progent's special online engineering solutions include:
How Your Brasília Federal District Company Can Contact Progent's Remote Service Professionals
Help Desk Call Center Support
Progent's Help Desk Call Center programs for small organizations with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Call Center services are designed for small businesses who don't have the money or time to create an internal Help Desk Call Center but who require fast access to a dependable Help Desk with proficient phone support as well as the technical depth to escalate the most challenging problems to high-level engineers.
Progent’s Help Desk sharing services allow your business to share the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progent’s shared Help Desk service is an advanced service desk solution based on the top professional services automation (PSA) platform for managing service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can assist you in establishing an effective new Help Desk Call Center or improving your established one, evaluating or modifying Call Center application software to address the particular demands of your corporation, or adding occasional online staff to work with your internal Help Desk team to handle unusually busy events such as software transitions, mass updates, or rolling out brand new business software.
Progent's Help Desk Call Center team of veteran network experts provides your computer users in Brasília Federal District instant access to an effective technical support group with substantial background delivering telephone-based consulting and online diagnostics for IT systems based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk the reputation as a significant contributor to company success, and Progent's goal is to solve instead of merely document technical issues.
Business Applications Support: Training, Development, and Problem Solving
Progent's Applications Consulting Team provides online advanced consulting support and training in special business application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, programming, and education for familiar Microsoft business applications such as CRM, Microsoft Office Project, Microsoft Word, and Excel. To find out more information about Progent's expertise, customization, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Apple Mac consultants can support the creative elements of Macintosh computing by providing phone-based help support and education in imaging, audio, and video. Progent's support professionals can provide expertise in a variety of Macintosh applications including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with special projects like scanning or digitizing audio/video or configuring an audio/video post production studio.
Remote Network and Server Monitoring Support
Progent offers companies in Brasília Federal District remote network and server monitoring services based on MS System Center Operations Manager network monitoring, enhanced by Progent to fit your environment so your network maintenance is proactive rather than reactive. By exposing potential problems before they evolve into full-scale emergencies, automated monitoring can avoid disruptive and costly network breakdowns. Progent can also provide help with network monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft networks, or environments powered by a variety of platforms.
To contact Progent about emergency remote help with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent.
Brasilia Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Brasilia metro area.
Progent locations in Brasilia Metro