For small businesses located in Brasília Federal District, Progent offers support for computer systems based on UNIX or Linux or for environments that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote support to businesses in every state in the U.S. (See Progent's customer testimonials). Progent also can furnish the expertise of CCIE-qualified network specialists for challenging infrastructure problems, plus the services of CISSP and CISM-accredited security consultants to handle advanced security design and business continuity planning.
Progent's remote support services offer excellent value due to the fact that they are equipped with the real-world background and the advanced tools to solve most network problems quickly. This lowers immediate costs since service calls take up fewer billable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your company benefits even more with indirect costs by minimizing or avoiding network downtime and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives.
Progent's billing policy for online support is structured to maximize the impact of your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you pay only for the services that you actually get. Unlike typical remote service companies, Progent imposes no startup surcharge or minimum fees. Progent's per-minute billing unit and clean model for pricing prevent situations where speedy. minor repairs manage to end up as large tabs. Progent's skill at solving technical issues quickly translates into your company saving cash.
Progent's Online Service Technologies
Over time, Progent has fine tuned a set of customized technologies and field-proven processes which promote the maximum level of effectiveness for online consulting and troubleshooting for small business information systems. Progent offers safe VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN technology enables the consultants of Progent's online support team to link to your system remotely without compromising corporate security.
Progent's highly evolved technical support database application keeps detailed histories describing all support that Progent's customers have been provided. Progent's team consultants have access to the history of support rendered to every client by every Progent consultant. This database of problems and responses is stored as a readily searchable support database that enables Progent's online technical engineers to share their knowledge company-wide to ensure that the value of Progent's technical support grows daily. Progent's high-level certifications and close associations with important vendors including Cisco and Microsoft permit access to other massive technical knowledge bases and permit priority access to vendors' internal engineering staff with the result that Progent's remote consulting specialists can determine the most efficient resolutions promptly.
Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's phone support in Brasília Federal District or to learn more about Progent's online support options, contact Progent at
Phone-based Technical Services Available from Progent
Progent's remote technical service experts have credentials in a comprehensive array of disciplines. This broad scope of technical skills allows Progent's consultants to resolve practically any emergency that may crop up in a small business network. Certificates held by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, CCVP, CCDA and CCDP.
To support companies with multi-OS networks, Progent also provides the skills of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based technical services Offered by Progent to companies in Brasília include:
Progent's UNIX and Linux consultants can offer emergency phone-based help for resolving problems within UNIX, Linux, or Solaris systems based on popular derivatives of UNIX including:
Progent also offers a broad range of remote desktop support services including Microsoft Windows 7 migration, upgrading to 64-bit desktop applications, configuring Office 2010, and automating Business Desktop Deployment.
Progent's shared Help Desk services make it possible for your IT organization to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution based on the leading PSA platform for handling end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can assist you in building an efficient new Help Desk Call Center or improving your existing organization, identifying or modifying Call Center application software to meet the unique needs of your business, or adding temporary online staff to work with your existing Help Desk Call Center group to deal with unusually busy scenarios like software transitions, major upgrades, or rolling out brand new applications.
Progent's Help Desk team of seasoned network experts gives your computer users in Brasília Federal District instant contact with an efficient support group with substantial background offering phone consulting and online troubleshooting for networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk Call Center the reputation as a major enabler of business efficiency, and Progent's goal is to solve instead of just document IT issues.
Progent's Apple Mac professionals can promote the creative components of Apple Mac systems by offering phone-based help support and training in graphics, audio, and video. Progent's support professionals can provide help in a range of Macintosh creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with special projects such as capturing or digitizing audio or video or building an audio/video production facility.
Remote Network Monitoring Services
Progent offers businesses in Brasília Federal District online network and server monitoring support centered around MS Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your business so that your IT support is proactive rather than reactive. By detecting possible problems before they grow into network outages, system monitoring can minimize stressful and costly network crises. Progent can also utilize system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or networks that incorporate a variety of OS platforms.
Brasilia Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Brasilia metro area.
|Brasília||SCRS, 502, Asa Sul
Brasília, DF 70330-530
|+55 (61) 3142 0148||Brasília Network Support Services|