UNIX, Linux, Solaris, and Apple Mac OS X Support Services

For small businesses located in Brasília Federal District, Progent provides help for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX and Microsoft platforms. Progent has delivered remote troubleshooting to companies in all 50 states in the United States. (Refer to Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified network specialists for challenging connectivity issues, plus the assistance of CISA and CISSP-certified security engineers to handle high-level security design and disaster recovery preparedness.

Progent's online support services represent excellent value due to the fact that they are equipped with the real-world experience and the sophisticated tools to solve most information system problems quickly. Efficient support lowers immediate expenses because service calls accumulate fewer billable consulting minutes. Online help also avoids the expense of sending a consultant to your site. Your organization benefits additionally with incidental costs by minimizing or eliminating system outages and associated costs resulting from business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives.

Progent's billing policy for online support is structured to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you owe just for the support that you actually get. Unlike many remote support organizations, Progent imposes no initialization surcharge or minimum fees. Progent's per-minute billing unit and clean policy for pricing avoid scenarios where fast repairs manage to end up as substantial tabs. Progent's skill at handling technical issues efficiently translates into your business saving cash.

Progent's Remote Service Technologies
Over the years, Progent has refined an arsenal of optimized technologies and field-proven methodologies which ensure the maximum degree of effectiveness for remote consulting and repair for small business computer networks. Progent offers protected Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN connectivity enables the experts of Progent's Technical Response Center to link to your environment remotely without compromising network security.

Progent's proprietary service reporting system includes thorough documentation for the service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the specifics of services provided to every Progent client by any Progent engineer. This database of problems and fixes is organized as a conveniently retrievable proprietary database that allows Progent's remote technical experts to share their experiences with the whole team to ensure that the quality of Progent's support improves daily. Progent's advanced certifications and working relationships with important industry leaders including Cisco and Microsoft permit access to additional extensive support databases and allow priority access to manufacturers' internal support staff with the result that Progent's online consulting specialists are able to find the best solutions quickly.

Initiate Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To access Progent's phone services in Brasília Federal District or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for network help, go to Immediate Urgent Support.

Phone-based Technical Support Services Available from Progent
Progent's remote consulting engineers have advanced credentials in an extensive set of disciplines. This breadth of technical skills enables Progent's engineers to tackle practically any emergency likely to crop up in a small business information system. Credentials earned by Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, CCVP, and Design Professional.

To provide assistance to businesses with mixed-OS environments, Progent also offers the support of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Remote technical support services provided by Progent to companies in Brasília include:

• UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote consulting services cover a broad array of information technology such as system architecture, email systems, network and operational security, UNIX and Microsoft Windows integration, VMware products for server consolidation and simplified administration, and migration from older systems to current Microsoft Windows or Linux solutions. Progent's team-based methodology for resolving technical issues promotes fast escalation, when required, to engineers with appropriate expertise to handle complex scenarios. This expedites repair of urgent problems, reduces lost productivity, and lowers service costs.

  Progent's UNIX and Linux consultants can provide emergency online assistance for troubleshooting problems within UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX OS
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO
  • SGI/Irix
  Major Linux variants for which Progent offers expert support include:
  • RedHat Linux
  • SUSE
  • Debian-GNU
  • Slackware

• Contact a Cisco CCIE for Complex Infrastructure Problem Solving
  The Cisco CCIE certification is the highest accreditation for networking consultants, and indicates an individual's technical knowledge at the master level. Cisco qualified CCIEs know how to resolve even the most stubborn problems surrounding network infrastructure planning, deployment, maintenance, security, and problem solving. Cisco qualified CCIEs work closely with Cisco's internal engineers in analyzing problems with IOS network management tools and coming up with workarounds or locating program updates. Cisco CCIEs represent an excellent cost-effectiveness because their depth of expertise enables them to find solutions for the most difficult problems quickly. In typical cases, less qualified engineers can struggle for many hours or even days with identical tasks that a CCIE can dispose of in a few minutes. Few support firms make Cisco-qualified CCIEs available to support small and mid-size businesses. Progent can provide quick telephone access to a CCIE so you can get timely assistance for complex network infrastructure issues that are hurting worker efficiency but are outside the scope of your ordinary computer maintenance resources. Progent's Cisco-qualified CCIE engineers can tie into your environment via advanced on-line support technology in order to perform quick, secure, and economical analysis and repair. Progent's Cisco CCIEs can provide assistance with all of Cisco's industry-leading selection of networking devices such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst family switches, plus Virtual Private Network (VPN) technology.

• Authorized Microsoft Windows Support
  Progent's Microsoft-certified remote support professionals can deliver computer system repair and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can help your company with a wide range of technology support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, Microsoft Exchange Server 2019 planning and configuration, Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 maintenance, SharePoint 2016 migration and hybrid deployment consulting, SharePoint 2019 design and deployment, Microsoft Teams integration, Skype for Business planning and deployment support, Lync Server 2013 integration and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server and Server Online planning, SBS Server support, and Windows Essentials migration and cloud integration.

  Progent also offers a broad array of remote desktop support and troubleshooting services including Microsoft Windows 7 integration, upgrading to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining workstation deployment.

• CISSP, ISSAP, and CISM Premier System Security Experts
  Progent's accredited CISSP and ISSAP network security engineers can provide a variety of security services that can enhance the defenses of your UNIX/Linux, Solaris, Apple Mac or Windows environment against internal or external threats or assist your company to recuperate rapidly after a damaging penetration. Security solutions available from Progent include: comprehensive security audits using tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Netcat; rapid recovery from malicious assaults; integrating firewalls; establishing safe architectures for remote and mobile connectivity; defending your email infrastructure from spam and DHA attacks; and instituting 24x7 proactive monitoring.

• Hybrid Cloud Integration
  Progent offers expert remote consulting services to help organizations of any size integrate their information networks with popular public clouds including Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid network models that utilize local IT assets along with cloud services. To help you to integrate public clouds with networks, Progent offers a range of cloud integration services that include Microsoft 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration expertise. Progent has over two decades of background providing high-level consulting support online, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.

• Call Center Support
  Progent's Call Center support programs for small companies with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk support services are well suited for small companies who don't have the money or time to support an in-house Help Desk Call Center but who need quick response from a dependable Help Desk with professional telephone support plus the in-depth expertise to escalate complex problems to advanced consultants.

  Progent’s Co-managed Help Desk services allow your business to share the load for Help Desk services transparently between your in-house IT staff and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progent’s Help Desk Co-management service is a collaborative support solution based on the leading professional services automation platform for managing service requests, ticketing, accountability, progress tracking, and metrics.

  Progent's Help Desk Call Center consulting expertise can assist you in creating an effective new Help Desk or revamping your established organization, selecting or enhancing Help Desk Call Center software products to meet the particular demands of your business, or providing occasional online personnel to work with your internal Call Center group to handle unusually busy events like software transitions, mass upgrades, or rolling out new business software.

  Progent's Help Desk Call Center team of veteran network professionals gives your computer users in Brasília Federal District fast access to a dependable support group with extensive experience offering phone consulting and remote troubleshooting for networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk the reputation as a crucial driver of business productivity, and Progent's aim is to solve instead of just record IT problems.

• Business Applications Support: Education, Development, and Troubleshooting
  Progent's Applications Experts Team can supply online professional consulting support and training in key business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom development, and education for Microsoft applications such as Microsoft CRM, Microsoft Project, MS Office Word, and Excel. To read more information about Progent's consulting, customization, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.

  Progent's Apple Mac professionals can promote the artistic components of Macintosh environments by offering remote help services and education in imaging, audio, and video. Progent's support professionals offer assistance in a large selection of Mac creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with common jobs like capturing or digitizing audio or video or configuring an audio/video post production studio.

  Online Network and Server Monitoring Support
  Progent offers businesses in Brasília Federal District online network and server monitoring support powered by MS Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to fit your business so your IT support is proactive and automated. By anticipating possible problems before they cause downtime, proactive monitoring can minimize inconvenient and costly service crises. Progent can also provide help with network monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or systems that incorporate a mix of operating systems.

Brasilia Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Brasilia metro area.