For small companies in Brasília Federal District, Progent provides help for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Microsoft technology. Progent has delivered remote support to businesses in every state in the U.S. (Refer to Progent's client testimonials). In addition, Progent offers the consultation CCIE-qualified engineers for complex connectivity issues, as well as the assistance of CISA and CISM-certified security consultants to handle high-level security design and business continuity preparedness.
Progent's remote technical support services represent excellent leverage because they are equipped with the practical background and the advanced technology to solve the majority of network issues rapidly. Efficient support reduces direct expenses since solutions accumulate a smaller number of billable consulting minutes. Remote help also avoids the expense of sending a consultant to your location. Your company benefits even more in incidental expenses by minimizing or eliminating system outages and related costs resulting from business discontinuity, upset customers and vendors, unproductive workers, and distracted executives.
Progent's pricing policy for remote help is designed to get the most out of your network support dollar. Progent bills on a per-minute basis for phone assistance, so you owe only for the support that you receive. Unlike many online support organizations, Progent imposes no initialization surcharge or minimum payments. Progent's one-minute billing unit and simple model for billing save you from scenarios where quick repairs manage to end up as large tabs. Progent's penchant for handling technical issues efficiently results in your company spending less money.
Progent's Online Service Technologies
Through years of experience, Progent has refined a collection of optimized technologies and field-tested processes that ensure the maximum degree of effectiveness for remote help and troubleshooting for small business information systems. Progent offers safe VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN technology allows the consultants of Progent's online support team to communicate with your computer system remotely without violating network security.
Progent's powerful service reporting system keeps extensive histories for the service that Progent's customers have been provided. Progent's team service personnel have the benefit of the records of assistance delivered to each Progent customer by every Progent consultant. This history of problems and fixes is stored as a quickly exploitable support knowledge base that enables Progent's online support engineers to share their experiences with the whole team to ensure that the effectiveness of Progent's technical support improves daily. Progent's high-level accreditations and close relationships with major technology companies including Cisco and Microsoft make available additional vast technical support knowledge bases and permit fast response from vendors' in-house support staff so Progent's online consulting specialists can come up with optimal solutions in the least time.
Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's phone support in Brasília Federal District or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for IT help, visit Immediate Urgent Support.
Online Network Support Services Provided by Progent
Progent's online support engineers possess advanced credentials in an extensive array of technologies. This breadth of capability allows Progent's engineers to tackle almost any crisis that may take place in a small or midsize company information system. Certifications earned by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, CCVP, and Design Professional.
To support companies with mixed-OS environments, Progent also provides access to consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Phone-based support services provided by Progent to companies in Brasília include:
Special Consulting Services Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online support services cover a wide range of information technology including system architecture, messaging systems, network and operational security, UNIX/Linux and Windows coexistence, virtual server products for server hardware economization and easy management, and transitioning from legacy applications to current Windows or Linux solutions. Progent's group-oriented methodology for solving network problems promotes quick escalation, when required, to consultants with appropriate experience to handle complex situations. This accelerates repair of critical problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX/Linux support engineers can offer urgent phone-based help for resolving anomalies affecting UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX such as:
Important Linux platforms for which Progent offers expertise include:
- Apple macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network infrastructure engineers, and validates an individual's networking skills at the master level. Cisco CCIEs know how to handle the most difficult problems occurring in network infrastructure design, integration, management, security, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house support staff in isolating anomalies with Cisco IOS network administration tools and coming up with workarounds or identifying program updates. CCIEs are an excellent value since their deep experience allows them to find solutions for even the most difficult problems rapidly. In typical instances, less seasoned consultants can struggle for many hours or days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes.
Few support providers make Cisco CCIEs accessible to assist small and mid-size companies. Progent can provide quick telephone access to a Cisco authorized CCIE so you can receive urgent assistance for complex network infrastructure problems that are lowering business efficiency but are beyond the scope of your regular IT maintenance group or consultant. Progent's Cisco-qualified CCIE engineers can interface to your environment by means of sophisticated on-line support technology in order to provide fast, safe, and affordable analysis and repair.
Progent's CCIEs can provide expertise in the complete line of Cisco's industry-leading family of networking appliances including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) products.
Certified MS Windows Expertise
Progent's Microsoft-expert online support engineers can deliver network problem solving and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the assistance of consulting professionals who can assist your company with a broad range of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange 2019 Server integration,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2016 migration support,
SharePoint 2019 design and deployment, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 integration and Office Communications Server 2007 upgrade, Microsoft Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online planning,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad range of online PC desktop services such as Microsoft Windows 7 integration, upgrading to 64-bit desktop software, configuring Office 2010, and automating PC desktop image creation.
CISM and CISSP Certified Network Security Experts
Progent's certified CISM and CISSP security engineers offer a variety of security services that can improve the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or assist your company to clean up rapidly after a serious penetration. Security solutions available from Progent include: in depth security evaluation using utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Nikto; quick recuperation from malicious assaults; integrating firewalls; establishing secure techniques for off-site and mobile communication; defending your messaging infrastructure against viruses, spam and directory harvest attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote consulting services to help businesses of any size integrate their networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid architectures that combine physical resources as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of background delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent can provide the services of world-class remote consulting professionals for special projects that small businesses frequently need. Billing rates for ongoing development or consulting tasks are determined based on the level of expertise of the engineers required. Progent's background in these special fields of information technology allows clients to complete major initiatives within budget and on time. Progent's project-based remote consulting services include:
How Your Brasília Federal District Business Can Contact Progent's Online Technical Support Experts
Call Center Services
Progent's Help Desk Call Center programs for small companies with networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Call Center services are intended for smaller businesses who don't have the budget to assemble and manage an in-house Help Desk Call Center but who require fast communication with an effective Help Desk with proficient telephone support plus the available expertise to escalate complex tasks to advanced consultants.
Progent’s Co-managed Help Desk services make it possible for your business to split the load for Help Desk services transparently between your IT staff and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progent’s Help Desk Co-management service is an advanced support solution built around the top professional services automation tool for managing service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Call Center consulting expertise can support you in establishing an effective new Help Desk Call Center or revamping your established one, selecting or modifying Help Desk Call Center application software to handle the particular requirements of your company, or providing occasional phone support staff to supplement your internal Help Desk Call Center team during unusually busy scenarios like software migrations, mass upgrades, or rolling out new applications.
Progent's Help Desk staff of experienced network consultants provides your customers in Brasília Federal District immediate communication with a large network service resource with extensive experience delivering telephone-based help and remote repair service for computer environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk recognition as a significant contributor to business efficiency, and Progent's policy is to solve rather than simply record IT issues.
Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Experts Group can supply phone-based and in-depth consulting expertise and education in special application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and education for Microsoft business applications including CRM, Office Project, Word, and MS Office Excel. To read more information concerning Progent's expertise, custom programming, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Apple Mac consultants can support the imaginative aspect of Mac computing by providing phone-based consulting services and training in graphics, audio, and motion video. Progent's support professionals can provide expertise in a range of Macintosh programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with specific jobs such as capturing or digitizing audio or video or building an audio/video post production studio.
Online Network Monitoring Services
Progent can provide businesses in Brasília Federal District remote computer system monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring, enhanced by Progent for your business so that your IT support is proactive and automated. By uncovering potential problems before they result in network outages, remote monitoring can head off stressful and costly network failures. Progent can also deploy system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks that incorporate a variety of operating systems.
To get in touch with Progent about emergency phone-based expertise with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.
Brasilia Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Brasilia metro area.
Progent locations in Brasilia Metro