For small businesses located in Brasília Federal District, Progent provides support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX and Windows platforms. Progent has provided online support to companies in every state in the United States. (See Progent's client recommendations). Progent also offers the consultation Cisco CCIE engineers for complex infrastructure issues, as well as the services of CISSP-accredited security engineers to help with high-level security design and business continuity preparedness.
Progent's remote support engineers offer excellent value due to the fact that they have the practical experience and the advanced technology to solve most network issues rapidly. Efficient support lowers immediate costs because service calls accumulate a smaller number of chargeable consulting minutes. Online support also avoids the expense of dispatching an engineer to your site. Your organization saves even more in incidental costs by minimizing or avoiding system outages and related losses stemming from business disruption, disgruntled customers and vendors, idle workers, and de-focused executives.
Progent's pricing model for online help is structured to maximize the impact of your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you are charged only for the support that you actually get. Unlike typical online service firms, Progent requires no startup fee or minimum job duration. Progent's per-minute billing unit and clean model for billing eliminate situations where speedy. minor solutions manage to end up as large tabs. Progent's penchant for solving technical issues efficiently results in your company spending less money.
Progent's Online Support Technologies
Over time, Progent has refined an arsenal of optimized technologies and field-proven processes which allow the highest level of efficiency for online engineering help and repair for small and midsize company information networks. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN technology permits the engineers of Progent's Technical Response Center to link to your system without breaching corporate security.
Progent's highly evolved technical support reporting application maintains thorough records describing all support that Progent's customers have been provided. Progent's staff consultants have the benefit of the specifics of support rendered to every Progent customer by every Progent consultant. This history of issues and fixes is organized as a readily retrievable internal database that enables Progent's remote support professionals to share their experiences company-wide to ensure that the value of Progent's support improves daily. Progent's high-level accreditations and close associations with key technology companies including Cisco and Microsoft permit access to additional vast technical support knowledge bases and permit quick response from vendors' internal product engineers with the result that Progent's remote consulting specialists are able to arrive at the best resolutions quickly.
Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's remote services in Brasília Federal District or to learn more about Progent's phone support programs, contact Progent at
Online Technical Services Available from Progent
Progent's phone-based support experts offer credentials in a comprehensive array of products and technologies. This broad range of IT skills permits Progent's engineers to tackle almost any problem that may take place in a small or midsize business network. Credentials held by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To support businesses with mixed-OS environments, Progent also provides access to consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Remote support provided by Progent to companies in Brasília include:
Progent's UNIX/Linux support engineers can provide emergency phone-based help for analyzing problems affecting UNIX/Linux networks powered by popular versions of UNIX such as:
Progent in addition can deliver a wide array of online desktop support and troubleshooting services such as Microsoft Windows 7 migration, preparing for to 64-bit workstation applications, integrating Office 2010, and automating Business Desktop Deployment.
Progent's shared Help Desk services allow your IT organization to split the load for Help Desk services transparently between your in-house IT team and Progent's large roster of veteran desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution built around the top PSA platform for managing service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Call Center consulting services can assist you in building an efficient new Call Center or enhancing your established one, evaluating or enhancing Call Center application software to meet the particular needs of your business, or adding temporary online staff to supplement your in-house Call Center resources to deal with high-demand events like software transitions, major upgrades, or installing new applications.
Progent's Help Desk Call Center staff of veteran network professionals provides your customers in Brasília Federal District rapid contact with a dependable support group with substantial background delivering phone support and remote diagnostics for networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk recognition as a solid enabler of business performance, and Progent's target is to solve instead of simply report network issues.
Progent's Mac experts can nurture the imaginative elements of Macintosh environments by offering phone-based consulting services and education in graphics, audio, and motion video. Progent's consultants can provide expertise in a large selection of Mac creative tools such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with common jobs like capturing or digitizing audio or video or setting up an audio/video production lab.
Remote Network and Server Monitoring Support
Progent offers companies in Brasília Federal District online computer system monitoring support centered around MS Operations Manager network monitoring, enhanced by Progent for your environment so that your network maintenance is proactive rather than reactive. By exposing looming problems before they expand into full-scale emergencies, automated monitoring can head off inconvenient and expensive information system crises. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft environments, or networks powered by a mix of operating systems.
Brasilia Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Brasilia metro area.
City | Address | Phone | Link |
Brasília | SCRS, 502, Asa Sul Brasília, DF 70330-530 Brazil |
+55 (61) 3142 0148 | Brasília Network Support Services |