For small companies located in Brasília Federal District, Progent offers technical support for information systems powered by UNIX or Linux or for networks that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote support to businesses in every state in the U.S. (See Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE engineers for complex connectivity issues, as well as the assistance of CISSP-accredited security engineers to help with high-level security architecture and business continuity preparedness.
Progent's remote support services offer excellent value because they are equipped with the practical experience and the sophisticated technology to resolve most network issues rapidly. This reduces direct costs because solutions require a smaller number of chargeable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your site. Your company benefits even more with indirect costs by reducing or eliminating system downtime and associated losses stemming from business disruption, disgruntled clients, unproductive employees, and distracted executives.
Progent's pricing policy for remote help is designed to get the most out of your network support dollar. Progent bills on a per-minute basis for phone assistance, so you are billed just for the support that you actually get. Unlike typical online support companies, Progent asks for no initialization charge or minimum fees. Progent's one-minute billing unit and clean model for pricing do away with situations where speedy. minor solutions manage to end up as large bills. Progent's skill at dealing with technical issues quickly results in your business conserving cash.
Progent's Remote Support Tools
Through years of experience, Progent has developed a set of optimized technologies and proven methodologies which ensure the maximum degree of effectiveness for remote engineering help and repair for small and midsize business computer systems. Progent offers safe Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN access allows the consultants of Progent's online support team to connect to your company's network without violating system security.
Progent's highly evolved customer support database system includes comprehensive histories of all support that Progent's clients have been provided. Progent's staff consultants have the benefit of the details of services delivered to every Progent customer by every engineer. This database of issues and solutions is organized as a conveniently exploitable support database that permits Progent's online support experts to share their knowledge with the whole team to ensure that the quality of Progent's technical support grows over time. Progent's high-level certifications and close relationships with important industry leaders such as Cisco and Microsoft permit access to additional extensive support databases and permit quick response from manufacturers' internal product engineers so Progent's online service specialists are able to arrive at optimal solutions promptly.
Get Remote UNIX/Linux, Sun Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's phone support in Brasília Federal District or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Emergency Support.
Remote Support Services Available from Progent
Progent's phone-based technical service professionals possess credentials in a comprehensive array of products and technologies. This breadth of capability enables Progent's consultants to handle practically any crisis that may crop up in a small or midsize company information system. Credentials held by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To provide assistance to companies with multi-operating system networks, Progent also offers the services of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and CISSP-ISSAP consultants.
Phone-based technical support services Offered by Progent to clients in Brasília include:
Special Consulting Services Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online consulting services address a broad array of information technology including system architecture, messaging solutions, network and operational security, UNIX and Microsoft Windows integration, virtual server products for server hardware consolidation and simplified administration, and transitioning from older systems to current Microsoft Windows or Linux-based environments. Progent's team-based methodology for solving network issues promotes fast escalation, when required, to engineers with task-relevant expertise to tackle complex scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX/Linux support engineers can provide emergency phone-based help for diagnosing anomalies affecting UNIX/Linux systems based on leading variants of UNIX including:
Major Linux versions for which Progent can provide expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco CCIE credential is the top accreditation for network infrastructure engineers, and certifies a person's technical skills at the expert level. Cisco qualified CCIEs can resolve the most intractable problems occurring in network infrastructure planning, integration, maintenance, security, and problem solving. CCIEs work closely with Cisco's internal engineers in analyzing problems with IOS network management utilities and developing workarounds or locating software patches. Cisco qualified CCIEs are an exceptional value since their deep experience permits them to resolve even the most difficult problems quickly. In common instances, less seasoned service providers can struggle for many hours or days with identical problems that a Cisco CCIE can resolve in minutes.
Few support organizations make CCIEs available to assist small and medium sized businesses. Progent can provide fast telephone contact with a Cisco CCIE so you can get timely support for severe network infrastructure problems that are impacting business efficiency but are beyond the comfort zone of your regular network support group or consultant. Progent's Cisco CCIE consultants can communicate with your environment via sophisticated on-line troubleshooting tools to perform fast, secure, and economical diagnosis and repair.
Progent's CCIEs offer expertise in the complete line of Cisco's market leading selection of connectivity products such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) products.
Authorized Windows Expertise
Progent's Microsoft-premier online service engineers can deliver network problem solving and IT support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your company the expertise of support professionals who can assist your company with a broad range of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2019 planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Exchange Server 2010 management,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint 2019 design and configuration, Microsoft Teams configuration help, Skype for Business Server migration consulting, Lync Server 2013 integration and Microsoft Communications Server upgrade, Microsoft Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a full array of online desktop support including Windows 7 integration, upgrading to 64-bit desktop applications, integrating Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Premier System Security Professionals
Progent's certified CISSP and ISSAP security consultants can provide a range of security solutions that can bolster the immunity of your UNIX/Linux, Sun Solaris, Mac or Windows environment against attacks or help your company to clean up rapidly following a damaging penetration. Security support services available from Progent cover in depth security evaluation using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Netcat; fast cleanup after malicious assaults; setting up firewalls; designing safe techniques for remote and mobile access; guarding your email system from viruses, spam and directory harvest attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote consulting services to help companies of any size connect their networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective environments that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that seamlessly combine physical IT assets along with cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a range of cloud migration support services that include Office 365 integration solutions with on-premises Exchange, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration expertise. Progent has more than two decades of background delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent offers the skills of world-class remote consulting experts for contract IT projects that small companies frequently need. Progent's rates for ongoing development or consulting tasks are set according to the level of expertise of the engineers required. Progent's experience with these important areas of computer technology enables clients to complete critical projects within budget and on time. Progent's project-based remote engineering services include:
How Your Brasília Federal District Company Can Contact Progent's Online Technical Support Professionals
Help Desk Expertise
Progent's Help Desk Call Center support programs for small businesses with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Standard Call Center support services are intended for small businesses who don't have the money or time to create an in-house Call Center but who need fast communication with a reliable Help Desk Call Center with professional telephone support plus the available expertise to escalate the most challenging trouble tickets to high-level consultants.
Progent’s Help Desk Co-management services allow your business to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progent’s Help Desk Co-management service is an advanced service desk solution based on the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Call Center consulting services can aid you in creating an effective new Help Desk Call Center or improving your established organization, identifying or modifying Help Desk Call Center software products to handle the unique needs of your corporation, or adding temporary phone support staff to supplement your in-house Help Desk Call Center team to handle unusually busy events like software transitions, mass updates, or installing new applications.
Progent's Call Center staff of veteran network experts offers your workers in Brasília Federal District quick assistance from a reliable technical support resource with substantial background providing phone support and online repair service for IT systems powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk Call Center the reputation as a key enabler of business efficiency, and Progent's aim is to fix rather than just report network problems.
Business Applications Support: Education, Development, and Integration
Progent's Applications Consulting Team provides remote advanced engineering support and education in key business application fields including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and training for Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft Word, and MS Excel. To read more information on Progent's expertise, customization, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Mac professionals can nurture the imaginative elements of Macintosh systems by offering remote consulting services and training in graphics, audio, and motion video. Progent's consultants offer help in a range of Apple Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with common projects like scanning or digitizing audio/video or setting up an audio/video production studio.
Online Network Monitoring Support
Progent offers companies in Brasília Federal District remote computer system monitoring support based on Microsoft System Center Operations Manager network monitoring, enhanced by Progent to accommodate your business so that your computer support is proactive and automated. By anticipating looming trouble spots before they result in full-scale emergencies, automated monitoring can head off stressful and expensive network breakdowns. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows systems, or systems that support multiple platforms.
To get in touch with Progent about emergency phone-based assistance with UNIX, Linux, Solaris, or macOS and OS X networks, visit Progent's Nationwide Online Support, call 1-800-993-9400, or visit Contact Progent.
Brasilia Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Brasilia metro area.
Progent locations in Brasilia Metro