For small and midsize companies in Brasília Federal District, Progent offers support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft platforms. Progent has provided remote support to companies in all 50 states in the United States. (See Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified network specialists for complex connectivity problems, plus the services of CISSP and CISM-certified security engineers to help with advanced security design and disaster recovery preparedness.
Progent's remote support services offer exceptional leverage because they are equipped with the real-world experience and the sophisticated tools to solve the majority of information system issues rapidly. Efficient support reduces immediate expenses since solutions require fewer billable minutes. Online support also avoids the expense of sending a consultant to your location. Your organization benefits even more in indirect costs by reducing or avoiding network outages and associated losses resulting from business disruption, upset customers and vendors, idle workers, and de-focused management.
Progent's pricing policy for remote help is designed to stretch your network support dollar. Progent bills by the minute for phone assistance, so you are invoiced only for the services that you actually get. In contrast to typical online service firms, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for billing save you from scenarios where quick fixes manage to turn into large tabs. Progent's penchant for dealing with problems quickly translates into your company conserving cash.
Progent's Remote Support Tools
Over time, Progent has developed an arsenal of customized technologies and field-proven methodologies that ensure the highest degree of effectiveness for remote help and repair for small and midsize company IT networks. Progent offers protected Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN connectivity permits the consultants of Progent's online support team to connect to your environment without breaching corporate security.
Progent's proprietary service reporting system maintains detailed documentation describing all support that Progent's customers have received. Progent's staff service personnel have the benefit of the records of support provided to each customer by any Progent consultant. This history of problems and resolutions is stored as an easily accessible proprietary knowledge base that permits Progent's online technical engineers to share their knowledge with the whole team to ensure that the efficiency of Progent's support services grows over time. Progent's high-level certifications and working relationships with major vendors including Cisco and Microsoft make available additional massive technical databases and permit priority access to vendors' internal support staff with the result that Progent's online consulting experts are able to find optimal solutions promptly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's phone services in Brasília Federal District or to learn additional information about Progent's phone support options, call Progent at
Online Technical Support Services Available from Progent
Progent's remote technical service professionals possess certified skills in a comprehensive set of products and technologies. This broad range of IT skills enables Progent's consultants to tackle virtually any emergency that may occur in a small or midsize business network. Certifications earned by Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional, CCDA and CCDP.
To support clients with mixed-platform environments, Progent also provides the skills of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and CISSP-ISSAP engineers.
Online services available from Progent to companies in Brasília include:
Progent's UNIX/Linux support engineers can provide urgent online help for resolving problems affecting UNIX/Linux systems powered by leading variants of UNIX including:
Progent in addition can deliver a broad array of remote desktop services including Microsoft Windows 11 migration help and designing and deploying Microsoft 365 cloud solutions for Windows desktops.
Progent's Help Desk sharing services make it possible for your IT organization to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative service desk solution built around the leading professional services automation tool for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Help Desk consulting expertise can guide you in creating an effective new Help Desk Call Center or revamping your existing one, selecting or enhancing Help Desk software to meet the unique needs of your corporation, or providing temporary phone support personnel to supplement your existing Help Desk resources during unusually busy scenarios like software migrations, mass updates, or rolling out brand new applications.
Progent's Help Desk team of experienced information technology experts offers your clients in Brasília Federal District rapid communication with an effective technical support resource with years of background offering phone consulting and remote troubleshooting for computer environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Call Center the reputation as a solid driver of company success, and Progent's aim is to resolve and not merely document IT issues.
Progent's Apple Mac experts can support the artistic facets of Mac environments by delivering phone-based help support and education in graphics, audio, and motion video. Progent's consultants offer help in a variety of Mac applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with specific jobs such as capturing or digitizing audio/video or integrating an audio/video production lab.
Online Network and Server Monitoring Services
Progent can provide companies in Brasília Federal District remote computer system monitoring services based on Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to accommodate your environment so that your computer maintenance is proactive and automated. By uncovering possible issues before they result in crashes, system monitoring can ward off inconvenient and expensive network failures. Progent can also provide help with system monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or networks powered by a combination of operating systems.
Brasilia Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Brasilia metro area.
City | Address | Phone | Link |
Brasília | SCRS, 502, Asa Sul Brasília, DF 70330-530 Brazil |
+55 (61) 3142 0148 | Brasília Network Support Services |