Immediate Remote Technical Support for Brasília Federal District IT Networks
For businesses located in Brasília Federal District, Progent provides remote technical support for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have provided online troubleshooting to companies in every state in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to help with challenging infrastructure problems, as well as the assistance of CISSP-qualified cybersecurity experts to help with advanced security architecture and diagnostic issues.
Progent's remote support experts offer excellent value because they possess the practical background and are equipped with the sophisticated tools required to resolve most information system issues quickly. Efficient support reduces direct costs since service calls require minimal billable consulting minutes. Remote support also eliminates the expense of sending an engineer to your office. Your organization saves even more with indirect costs by minimizing or avoiding system outages and related costs stemming from business discontinuity, disgruntled clients, idle workers, and de-focused executives. Progent's advanced online technical support know-how is especially important for organizations that are dependent on public clouds for vital network infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be useful.
Progent's billing policy for remote support is designed to leverage your IT service investment. Progent bills per minute for telephone-based consulting, so you are charged exclusively for the services that you receive. Unlike typical remote support companies, Progent requires no initialization fee or minimum fees. Progent's one-minute billing unit and clean policy for billing save you from situations where speedy. minor fixes somehow turn into big bills. Progent's skill at handling problems efficiently means your business saves cash.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined an arsenal of customized technologies and field-proven methodologies that promote the maximum degree of efficiency for remote engineering help and troubleshooting for computer systems of all sizes. Progent offers secure VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the consultants of Progent's Technical Response Center to access your network without compromising corporate security.
Progent's powerful technical support database application maintains extensive histories describing the service that Progent's clients have received. Progent's authorized engineers have access to the specifics of all help rendered to every Progent customer by any Progent consultant. This database of issues and solutions is stored as a conveniently exploitable support knowledge base that allows Progent's online technical experts to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support improves over time. Progent's advanced certifications and working associations with key industry leaders including Cisco and Microsoft make available additional massive technical support knowledge bases and permit priority response from vendors' in-house product engineers with the result that Progent's online service specialists are able to find the most efficient resolutions in the least time.
Online technical support services available from Progent to customers in Brasília Federal District include:
Authorized Windows Support
Progent's Microsoft-premier online support experts offer computer system problem solving and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can help your company with a broad variety of platform support services such as Microsoft Windows Server 2022 solution design and migration services,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 integration,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration support, Microsoft Teams planning and integration, Microsoft Skype for Business Server migration support, Lync Server integration, and Microsoft Communications Server 2007 upgrade,
Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Microsoft Access Application Development,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide range of cost-effective PC desktop consulting and support services to assist your business to deploy, integrate, troubleshoot, and manage workstations and laptops powered by Microsoft Windows. Progent's desktop support services include offering Windows 11 planning and migration assistance and Windows 10 integration consulting, plus Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to centralize the administration of your desktops and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network consultants, and indicates a consultant's technical skills at the expert level. Cisco-qualified CCIEs know how to resolve even the most difficult challenges associated with network infrastructure design, integration, management, protection, and troubleshooting. CCIEs work with the highest priority with Cisco's in-house product support engineers in isolating problems with IOS Software network management utilities and coming up with alternate approaches or locating software patches. Cisco qualified CCIEs provide exceptional cost-effectiveness because their broad expertise allows them to solve problems quickly. In common instances, less experienced engineers can struggle for hours or days with identical problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can interface to your environment via sophisticated on-line support technology in order to provide fast, safe, and affordable diagnosis and repair.
Brasilia Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Brasilia metro area.
Progent locations in Brasilia Metro
Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's industry-leading selection of infrastructure devices. Cisco technology consulting available from Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers setup and debugging, Catalyst switch integration and support, Cisco Nexus switch consulting services, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager configuration and troubleshooting, Cisco VoIP phones and IP video desktop phones support and Cisco wireless IP phones integration, Cisco Meraki Wi-Fi AP layout and configuration, Aironet APs engineering support, Cisco WiFi controllers consulting, Cisco VPN and Security Consulting expertise, and SIP and CUBE integration solutions for SIP trunks and CUBE integration consulting. Progent also offers remote and on-premises wireless site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Premier System Security Specialists
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a variety of security solutions to bolster the safety of your Windows, macOS and OS X, or Linux environment against attacks or help your business to clean up rapidly after a damaging breach. Security services available from Progent cover thorough information security and compliance audits utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Netcat; rapid cleanup after virus and worm assaults; integrating firewalls; designing safe techniques for remote and mobile connectivity; securing your messaging infrastructure against spam and DHA attacks; and managing 24x7 network monitoring.
Progent offers expert remote support services to help companies of any size integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid topologies that utilize on-premises IT assets along with cloud services. To help you to incorporate public cloud services with networks, Progent offers a range of public cloud integration services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange environments,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of experience providing advanced consulting support remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a consistent runbook for restoring applications and services rapidly after a breakdown. SRM supports centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also supports transparent testing for site recovery, updates and patches and can generate reports to confirm full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist your organization to plan, deploy, test and administer a DR solution based on VMware SRM.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for managing private and public cloud and hybrid cloud environments that deliver high availability, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high level of automation regardless of the physical components used by the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide online support services to cover a wide spectrum of computer technologies such as network infrastructure, email systems, network and operational security, plus UNIX and Windows integration. For server hardware consolidation and easy administration in networks that incorporate Linux with Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also help with transitioning from older systems to MS Windows or Linux-based solutions. Progent's group-oriented methodology for solving network problems enables fast escalation, when required, to engineers with appropriate experience to handle complex situations. This accelerates repair of urgent problems, minimizes lost productivity, and cuts support expense.
Major Linux platforms for which Progent offers expert support include:
ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, fixed-price services intended to enable small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by many of the industry's top corporations. Progent's ProSight series of network monitoring and management services addresses all key areas of modern networking such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates SentinelOne's cutting edge behavior-based machine learning tools to guard endpoints and servers and VMs against modern malware assaults like ransomware and email phishing, which easily escape traditional signature-based anti-virus tools. ProSight ASM protects local and cloud resources and offers a unified platform to address the complete malware attack progression including protection, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Progent is a certified SentinelOne Partner. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has partnered with leading backup product companies to create ProSight Data Protection Services (DPS), a selection of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services automate and monitor your data backup operations and enable non-disruptive backup and fast restoration of critical files, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business protect against data loss caused by equipment failures, natural calamities, fire, cyber attacks such as ransomware, human error, ill-intentioned insiders, or application bugs. Managed services available in the ProSight Data Protection Services selection include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these fully managed services are best suited for your IT environment.
- Patch Management: Patch Management Services
Progent's support services for software and firmware patch management offer businesses of all sizes a versatile and affordable alternative for assessing, testing, scheduling, applying, and tracking updates to your ever-evolving IT system. In addition to maximizing the security and reliability of your computer environment, Progent's patch management services allow your in-house IT staff to focus on more strategic projects and activities that derive maximum business value from your network. Find out more about Progent's patch management support services.
- ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
Progent's Duo MFA managed services utilize Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity verification on iOS, Google Android, and other personal devices. With Duo 2FA, whenever you log into a secured online account and give your password you are requested to confirm your identity via a unit that only you have and that is accessed using a separate network channel. A broad selection of devices can be used as this second means of authentication including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may designate multiple verification devices. To learn more about Duo identity authentication services, go to Cisco Duo MFA two-factor authentication (2FA) services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security vendors to provide web-based management and comprehensive protection for your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper level of inspection for inbound email. For outgoing email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentďż˝s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, enhance and debug their networking appliances like routers and switches, firewalls, and access points plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding appliances that need critical software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentďż˝s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT staff and your Progent consultant so all potential issues can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youďż˝re making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the health of their IT system. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the deployment of your core network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with information security requirements, more efficient utilization of network resources, quicker problem resolution, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's preparedness to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient AV and backup/recovery environment that aligns with your business needs. For details, see The ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for special IT programs. Billing charges for ongoing consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's experience with these important fields of computer technology allows clients to complete major projects within budget and on time. Progent's project-based remote consulting services include:
How Your Brasília Business Can Contact Progent's Online Service Professionals
Help Desk Services
Progent's Help Desk Call Center programs for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, shared Help Desk services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that manages all aspects of remote desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount off Progent's normal desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.
Progent's Help Desk consulting services can support you in establishing an efficient new Call Center or enhancing your established organization, evaluating or modifying Call Center software products to address the unique requirements of your corporation, or adding temporary phone support personnel to supplement your existing Help Desk group during high-demand situations like software migrations, mass upgrades, or rolling out brand new business software.
Progent's Help Desk team of seasoned network experts offers your computer users in Brasília Federal District fast assistance from an efficient technical support resource with years of experience offering telephone-based consulting and remote troubleshooting for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk Call Center perception as a key enabler of business efficiency, and Progent's intent is to fix rather than just annotate technical problems.
- Applications Services: Training, Customization, and Integration
Progent's Applications Consulting staff can supply online professional consulting expertise and training in special business application fields including ERP, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, customization, and training for familiar Microsoft applications including CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. For more on Progent's expertise, custom programming, and training offerings, visit Progent's Business Application Experts Team.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless management of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide world-class online and onsite support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of System Center2, expand or optimize your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Brasília Federal District remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting. Progent can configure SCOM to suit your environment so that your network maintenance is proactive rather than reactive. By anticipating possible problems before they evolve into downtime, remote monitoring can ward off disruptive and costly network crises. Progent can also use network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Windows environments, or networks powered by a mix of OS platforms.
To contact Progent about urgent online support with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Urgent Online Support, phone 1-800-993-9400, or visit Contact Progent.
For companies and startups in Brasília Federal District, Progent's phone-based network support engineers are ready to deliver expert and economical IT support whenever your organization has to have it. More than 15 years of providing online technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to fine tune remote connectivity tools to repair computer problems rapidly while eliminating the expense and lost time associated with in-person service visits.
Even if your Brasília business relies on a regular freelance consultant or maintains an in-house IT staff that can handle ordinary network problems, Progent's Microsoft certified engineers can still provide an easy and transparent remote expansion of your local resources in cases when your usual service personnel either don't have the time or the expertise to resolve sudden system emergencies or especially complex integration projects.
Advantages of Progent's IT Support for Organizations in Brasília Federal District
Progent's online technical help services allow your Brasília organization to have the advantages of on-call, enterprise-grade IT support without the cost of managing an in-house IT staff. Your information system will acquire greater strategic worth by being more available, productive, and protected. Advantages to your business include:
- Seamless virtual expansion of your local IT resources
For most offices in Brasília Federal District, local network support providers, whether consisting of freelance consultants or an in-house maintenance staff, can deal with the majority of network problems. On the other hand, IT crises might occur when your regular support personnel are overstretched or absent, and some trouble may be associated with IT products that is unfamiliar to your local support personnel. In these cases, Progent's online service professionals provide a convenient, quick, and budget-friendly way to supplement your regular resources and to pass on valuable information to increase your capability to deal with downstream issues in-house.
- Less Dependence on Freelance Service Providers
For IT support, smaller businesses often depend on individual freelance service providers. While freelance consultants have less overhead than larger consulting companies and can often charge marginally less, they are often overbooked, making it impossible to respond quickly to crisis situations. If an independent service provider is occupied with another client, ill, on a trip, or in class, the lack of reserve personnel may require your business to go without help during an emergency. As your company grows, system unavailability and trouble with critical applications become more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent offers a reliable source of backup support experts to make sure your IT system is always up and running.
- Build a Scalable Foundation for Seamless Expansion
Businesses typically begin with an IT architecture created on a modest budget. Without a proper framework, slap-dash repairs can get piled on top of a shaky foundation. As a network grows, stability and expandability problems can hinder the productivity of the business. Such poorly built systems require proper analysis, intelligent long-term planning, and broad-based IT expertise to upgrade to a system infrastructure that can deliver the stable foundation to handle current business demands and facilitate downstream growth.
- Work with Problem Solvers Instead of Technology Resellers
Smaller organizations need guidance and technical education to navigate through an increasingly complex array of product alternatives available for accelerating business growth and enhancing efficiency. They do not need a computer engineer who is trying to resell a certain vendor's technology. IT support and product selling can lead to a situation where the recommended
solution is designed around a predetermined product instead of the genuine requirements of a client. Progent eliminates these conflicts by offering only services instead of products. This allows Progent to align IT expertise with the best interests of clients.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of technical background, refined remote support software, and familiarity with corporate IT allow businesses to escape the limitations of excessive dependence on smaller consulting firms, independent freelance consultants, or over-stretched in-house resources.
Progent adds value by providing:
How Does My Business Begin Receiving Online Technical Support from Progent?
- Proven Methodology
Progent’s staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on professional background, at the forefront of IT service, performing a wide range of IT projects for a large mix of clients. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting personnel. This guarantees that you get not only world-class IT skills, but also a support engineer with field-tested approaches for using technical knowledge to fix actual network problems efficiently.
- Value Pricing
Progent's pricing model is to bill for phone service and on-premises help by the minute. Consequently, you owe only for delivered services. Progent does not impose a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent offers on-site support, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no service activation charge and asks no monthly commitment for services delivered during normal business hours. Many service organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for quick solutions so you will not be forced to permit less critical problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to resolve problems that are within their scope, Progent is able to focus on offering high-value services where Progent has little competition. Businesses who work with trusted independent consultants or who maintain internal IT personnel benefit when Progent passes on information about critical technology and proven methodologies to make their IT environments more robust, secure, and productive.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the few IT service companies to offer 24x7 system tracking services based on Microsoft System Center Operations Manager. MS Operations Manager causes your computer support to be anticipatory rather than reactive. By revealing potential problems before they result in downtime, network monitoring can save your IT network from stressful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.