Immediate Online Help for Brasília Federal District Computer Networks
For businesses located in Brasília Federal District, Progent provides online help for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have delivered remote support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to help with complex networking issues, as well as the services of CISSP-qualified security consultants to help with advanced security design and troubleshooting issues.
Progent's online support engineers provide excellent value because they have the real-world background and are equipped with the sophisticated tools necessary to solve the majority of network problems rapidly. Efficient support reduces direct expenses since service calls use up fewer billable minutes. Online support also eliminates the cost of sending an engineer to your site. Your company benefits additionally in incidental expenses by reducing or eliminating system downtime and related costs resulting from business disruption, disgruntled clients, idle workers, and de-focused management. Progent's extensive remote technical support know-how is particularly helpful for businesses that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be useful.
Progent's billing policy for online support is structured to leverage your network support dollar. Progent bills per minute for telephone-based consulting, so you owe exclusively for the support that you receive. In contrast to many online support organizations, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute granularity and clean model for billing prevent scenarios where speedy. minor solutions somehow end up as big invoices. Progent's penchant for disposing of technical issues quickly means you saves cash.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined a set of customized tools and field-proven processes that permit the maximum degree of effectiveness for online engineering help and repair for computer networks of any size. Progent offers secure Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the staff of Progent's online support team to access your computer system without violating corporate security.
Progent's powerful technical support reporting application includes thorough histories describing the service that Progent's customers have received. Progent's team engineers have the benefit of the history of support delivered to each Progent client by every engineer. This history of issues and repairs is structured as a conveniently accessible support knowledge base that permits Progent's remote technical professionals to share their knowledge company-wide to ensure that the value of Progent's technical support improves daily. Progent's high-level accreditations and close relationships with important vendors such as Cisco and Microsoft make available other massive technical databases and allow quick access to manufacturers' internal support staff so Progent's remote consulting experts are able to arrive at the most efficient resolutions promptly.
Online support available from Progent to businesses in Brasília Federal District include:
Authorized Windows Expertise
Progent's Microsoft-expert online support engineers can deliver computer system repair and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can help your company with a wide range of technology support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 deployment,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 maintenance,
SharePoint 2019 planning and deployment, SharePoint 2016 migration expertise, Microsoft Teams expertise, Skype for Business Server migration support, Microsoft Lync Server 2013 integration, and Microsoft Communications Server 2007 troubleshooting,
Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad array of cost-effective desktop support services to assist you business to install, configure, troubleshoot, and manage workstations and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 migration help plus System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to streamline the administration of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for networking professionals, and indicates an individual's network technology skills at the expert level. Cisco CCIEs can resolve the most complex problems associated with network infrastructure planning, integration, maintenance, protection, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in analyzing problems with Cisco IOS Software network administration utilities and coming up with workarounds or identifying software updates. CCIEs provide exceptional cost-effectiveness because their broad expertise allows them to find solutions for problems quickly. In typical instances, less experienced engineers can wrestle for hours or days with the same tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified support experts can connect to your computer system by means of advanced on-line support technology in order to provide efficient, secure, and economical analysis and remediation.
Brasilia Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Brasilia metro area.
Progent locations in Brasilia Metro
Progent's Cisco CCIEs can provide help for all of Cisco's industry-leading selection of infrastructure devices by offering consulting services that include:
CISM and CISSP Certified Network Security Experts
Progent's certified CISM and CISSP cybersecurity consultants can provide a range of security solutions that can bolster the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or help you to recuperate rapidly after a damaging breach. Security support services offered by Progent include: in depth data security audits utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Netcat; quick cleanup after malicious assaults; integrating firewalls; designing safe techniques for off-site and mobile communication; securing your email infrastructure against spam and DHA attacks; and setting up round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote support services to help businesses of any size connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that seamlessly combine on-premises resources as well as public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud migration support services that include Office 365 integration with on-premises Exchange,
Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration consulting. Progent has over two decades of experience providing high-level consulting support remotely, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a repeatable process for recovering applications and services rapidly after a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, upgrades and patches and can produce reports to confirm full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help your organization to design, deploy, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite tools for managing private and hybrid cloud environments that provide maximum uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to build a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high degree of automation independent of the physical components making up the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide remote support services to address a broad spectrum of information technologies such as system infrastructure, email solutions, network and process security, plus UNIX and Microsoft Windows coexistence. For server economization and simplified administration in environments that combine Linux-based systems with Windows, Progent offers VMware integration and Citrix support. Progent can also assist with transitioning from legacy systems to MS Windows or Linux solutions. Progent's team-oriented approach to resolving network issues promotes fast escalation, when required, to consultants with appropriate experience to tackle challenging situations. This accelerates solutions of critical problems, reduces lost productivity, and lowers service expense.
Progent's UNIX/Linux consultants can provide emergency online assistance resolving anomalies affecting UNIX/Linux networks based on popular versions of UNIX including:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate services intended to enable small and mid-size businesses to benefit from the same advanced IT solutions deployed by many of the industry's top enterprises. The ProSight series of network monitoring and management services addresses all critical aspects of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior machine learning tools to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-based AV products. ProSight ASM protects local and cloud-based resources and offers a single platform to automate the complete threat lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools packaged within a single agent managed from a single console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you prove compliance with legal and industry data protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate attention. Progent's consultants can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital files, applications and virtual machines that have become lost or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, whenever needed, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security companies to provide centralized management and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further level of inspection for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, track, reconfigure and debug their connectivity appliances such as switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding devices that require critical updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management staff and your assigned Progent consultant so all potential problems can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to a different hardware environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard information about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your network documentation, you can eliminate as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you’re making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an unbiased assessment of the overall health of their information system. Based on some of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, better compliance with government and industry security regulations, more efficient utilization of network assets, quicker problem resolution, more reliable backup and restore, and increased uptime. Learn more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent information assurance consultant. The interview is designed to help assess your organization's ability either to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient security and backup/recovery system that aligns with your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent can provide the skills of world-class online consulting experts for contract information technology projects. Billing rates for ongoing development or consulting projects are determined according to the level of expertise of the consultants required. Progent's background in these important areas of computer technology enables customers to complete critical projects within budget and on time. Progent's special remote engineering services include:
How Your Brasília Company Can Contact Progent's Online Support Professionals
Call Center Support
Progent's Call Center service options for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk services, shared Help Desk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all aspects of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progent’s shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progent’s Co-managed Help Desk service is an advanced support solution based on the top professional services automation tool for handling end-user service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Call Center team of veteran network experts provides your customers in Brasília Federal District instant communication with a large technical support resource with extensive experience delivering telephone-based consulting and online repair service for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk perception as a key contributor to company productivity, and Progent's goal is to solve and not simply record network problems.
- Business Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting Group provides remote professional engineering expertise and training in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting, customization, and training for popular Microsoft business applications including CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information on Progent's expertise, custom programming, and training services, see Progent's Applications Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of System Center 2016, expand or optimize an existing one, upgrade efficiently from a previous release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Brasília Federal District online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager support. Progent can customize SCOM to accommodate your business so your IT maintenance is proactive and automated. By exposing possible issues before they result in network outages, remote monitoring can minimize disruptive and expensive network breakdowns. Progent can also provide help with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft systems, or environments that support a combination of platforms.
To contact Progent about urgent remote help with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.
For businesses and new businesses in Brasília Federal District, Progent's phone-based computer support specialists are ready to provide effective and economical system help the moment your organization has to have it. More than 15 years of providing online technical assistance has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online access tools to solve IT problems quickly while avoiding the cost and lost time associated with in-person support calls.
Even if your Brasília organization deals with a regular freelance support technician or employs an in-house IT staff that can handle ordinary network issues, Progent’s Microsoft certified engineers can still offer a convenient and seamless remote extension of your on-site resources for situations when your usual IT support personnel either lack the time or the experience to solve sudden network crises or particularly complex integration problems.
Advantages of Progent's IT Support for Offices in Brasília Federal District
Progent's remote IT consulting services allow your Brasília company to enjoy the benefits of immediate, enterprise-grade network support without the cost of managing an in-house IT organization. Your network will derive added business value by being more available, productive, and protected. Advantages to your business include:
- Seamless virtual extension of your on-site IT resources
For most offices in Brasília Federal District, local computer service resources, whether represented by freelance consultants or a full-time IT staff, can solve typical technical issues. On the other hand, IT crises might occur when your regular resources are too busy or unavailable, and some trouble may be associated with IT products that is unfamiliar to your usual service people. In these situations, Progent's online service professionals provide an easy, quick, and budget-friendly way to supplement your local help and to pass on valuable information to increase your capability to resolve downstream problems locally.
- Less Dependence on Freelance Consultants
For IT maintenance, smaller offices commonly depend on independent freelance consultants. Although independent service people carry smaller internal costs than big service firms and can afford to charge lower rates, they are occasionally overbooked, making it hard to respond quickly to urgent situations. If a freelance consultant is occupied with another customer, sick, on a trip, or in training, the absence of reserve personnel may force your business to wait for help during an emergency. As your business grows, system unavailability and trouble with critical software are more costly. The money you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent provides an on-call source of backup support experts to insure your IT system stays up and running.
- Create a Solid Foundation for Smooth Growth
Organizations typically begin with an IT architecture implemented on a modest budget. Without a robust framework, band-aid repairs can get thrown on top of a weak foundation. When a network grows, stability and expandability issues can hinder the success of the business. These badly designed systems require proper analysis, smart long-term planning, and extensive technical expertise to evolve to a network infrastructure able to provide the solid foundation to handle critical business requirements and ease future expansion.
- Interact with Solution Providers Instead of Technology Resellers
Smaller organizations require guidance and technical training to navigate through an ever more complicated maze of product alternatives available for accelerating business success and enhancing productivity. Businesses hardly need a computer consultant who is motivated to resell a specific vendor's products. IT support and product selling can result in a scenario where the proposed
solution is built around a predetermined technology rather than the genuine needs of a client. Progent eliminates these conflicts of interest by offering just services rather than products. This enables Progent to align IT expertise with the best interests of clients.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of technical experience, fine tuned support software, and understanding of corporate IT enable offices to avoid the pitfalls associated with excessive reliance on smaller service organizations, individual freelance service providers, or over-stretched in-house resources.
Progent stands out by providing:
How Does My Business Begin Getting Online Technical Support from Progent?
- In-depth Expertise in Microsoft's Complete Line of Servers
Progent can provide world-class expertise for Microsoft’s leading server products with services that include Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment help, Microsoft Windows Server 2008 upgrades, Windows 2003 Server upgrades, MS Exchange Server 2019 planning and configuration, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 Server support, Exchange 2007 Server and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for online support and on-premises help by the minute. As a result, you pay exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or emergency service, and inside California or in regions where Progent offers in-person service, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no startup fee and requires no monthly commitment for support services provided during normal working hours. Many support firms demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids big bills for quick solutions so you won't be tempted to permit simple problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to deal with technical issues that are within their comfort zone, Progent is able to concentrate on providing high-value services where Progent faces little competition. Companies who work with familiar freelance consultants or who employ in-house IT personnel benefit when Progent passes on information about critical technology and proven methodologies to make their IT environments more reliable, protected, and efficient.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the few consulting firms to offer round-the-clock network tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your computer support to be proactive rather than reactive. By uncovering possible problems before they result in lost productivity, system monitoring can save your IT network from stressful and costly service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.