Fast Online Technical Support for Brasília Federal District IT Networks
Urgent Remote Technical Support for Brasília NetworksFor businesses in Brasília Federal District, Progent provides remote support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have delivered online support to companies in all 50 states in the U.S. (See testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to solve complex networking problems, plus the assistance of CISSP-certified cybersecurity consultants to help with high-level security design and diagnostic issues.

Progent's online technical support engineers provide excellent leverage because they have the practical background and have access to the advanced technology necessary to solve the majority of information system problems quickly. This lowers immediate expenses because solutions use up fewer billable minutes. Online support also avoids the cost of sending a consultant to your location. Your organization benefits even more in incidental costs by reducing or eliminating network downtime and related costs stemming from business disruption, upset customers and vendors, idle workers, and distracted executives. Progent's extensive remote technical support experience is particularly valuable in environments that rely on public clouds for vital infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be useful.

Progent's pricing policy for remote help is designed to stretch your network support dollar. Progent charges by the minute for telephone-based assistance, so you owe only for the services that you actually get. Unlike typical online support firms, Progent requires no initialization surcharge or minimum payments. Progent's one-minute billing unit and simple policy for pricing do away with scenarios where speedy. minor fixes somehow turn into major invoices. Progent's skill at solving problems quickly means your business saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an array of customized technologies and proven processes which ensure the highest degree of effectiveness for remote engineering help and troubleshooting for IT networks of all sizes. Progent offers safe VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the experts of Progent's remote service group to interface to your company's system remotely without breaching system security.

Progent's proven service database system maintains comprehensive histories of all support that Progent's customers have received. Progent's authorized consultants have the benefit of the details of assistance delivered to every Progent client by any Progent engineer. This database of problems and repairs is structured as a quickly exploitable internal knowledge base that permits Progent's online technical professionals to communicate their experiences company-wide to ensure that the efficiency of Progent's support services grows over time. Progent's high-level certifications and working relationships with major technology companies such as Cisco and Microsoft open up additional massive support databases and permit fast access to vendors' internal support staff with the result that Progent's online service specialists are able to find optimal resolutions quickly.

Online technical services offered by Progent to customers in Brasília Federal District include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price managed services designed to allow small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by some of the world's top corporations. Progent's ProSight portfolio of outsourced network management services addresses all key areas of information technology including email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior machine learning technology to defend endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to automate the complete malware attack lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization experts can help you to design and configure a ProSight ESP deployment that meets your company's unique needs and that helps you demonstrate compliance with government and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup/restore technology companies to create ProSight Data Protection Services, a selection of management offerings that deliver backup-as-a-service. ProSight DPS services manage and track your backup operations and allow transparent backup and fast recovery of vital files, applications, system images, plus virtual machines. ProSight DPS helps your business protect against data loss resulting from hardware failures, natural disasters, fire, cyber attacks like ransomware, user mistakes, malicious employees, or software glitches. Managed backup services available in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these fully managed backup services are best suited for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer businesses of all sizes a flexible and affordable alternative for evaluating, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic information system. Besides maximizing the security and functionality of your IT network, Progent's patch management services free up time for your in-house IT staff to focus on more strategic initiatives and activities that deliver maximum business value from your information network. Find out more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo authentication services utilize Cisco's Duo technology to defend against password theft by using two-factor authentication. Duo enables single-tap identity confirmation on Apple iOS, Android, and other out-of-band devices. Using Duo 2FA, when you log into a protected application and give your password you are requested to verify your identity on a unit that only you possess and that uses a different network channel. A broad selection of devices can be used as this added form of authentication such as a smartphone or watch, a hardware token, a landline telephone, etc. You may register multiple validation devices. For details about Duo identity authentication services, see Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of real-time and in-depth management reporting utilities designed to work with the industry's top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues such as inconsistent support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to deliver web-based management and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their connectivity appliances like routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, finding devices that need important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your IT system operating at peak levels by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT staff and your Progent engineering consultant so any looming issues can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an unbiased evaluation of the health of their network. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with data security standards, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent information assurance expert. The interview is intended to assess your company's preparedness to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your current cybersecurity posture and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup system that meets your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent can provide the skills of seasoned remote consulting experts for special IT projects. Progent's rates for longer-term development or consulting projects are determined based on the level of expertise of the consultants required. Progent's experience with these important fields of computer technology enables clients to execute major initiatives economically and on time. Progent's project-based remote engineering solutions include:

  • Call Center Support
    Progent's Help Desk Call Center support alternatives for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive solution that handles all facets of remote desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount from Progent's normal desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle challenging problems.

    Progent's Help Desk Call Center consulting services can assist you in building an effective new Help Desk or improving your existing organization, identifying or enhancing Help Desk Call Center application software to meet the special requirements of your corporation, or providing occasional online personnel to supplement your existing Help Desk Call Center resources during high-demand scenarios such as software transitions, major upgrades, or installing new applications.

    Progent's Help Desk staff of veteran network consultants gives your clients in Brasília Federal District instant contact with an effective support resource with extensive experience offering phone consulting and remote repair service for networks powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk Call Center recognition as a significant enabler of company performance, and Progent's target is to solve and not merely track IT problems.

  • Business Applications Services: Training, Custom Development, and Integration
    Progent's Applications Consulting staff can supply phone-based professional consulting expertise and training in key business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom programming, and training for popular Microsoft applications such as CRM, Project, Microsoft 365 Word, and Office Excel. For additional information on Progent's expertise, programming, and training offerings, visit Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer advanced online and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of System Center2, extend or optimize an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Brasília Federal District online IT infrastructure monitoring and reporting by providing System Center Operations Manager expertise. Progent can tune SCOM to fit your environment so your computer maintenance is proactive and automated. By spotting potential issues before they grow into full-scale emergencies, automated monitoring can minimize inconvenient and costly network failures. Progent can also assist with network monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or environments powered by a combination of operating systems.
How Your Brasília Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency phone-based support with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or see Contact Progent. For companies and new ventures in Brasília Federal District, Progent's online computer support specialists can provide professional and affordable system support the moment your company needs it. More than two decades of offering online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to refine remote connectivity technology to fix computer problems rapidly while avoiding the expense and lost time associated with on-site support calls.

Even if your Brasília company deals with a local independent support technician or maintains an in-house organization that know how to handle ordinary network problems, Progent's Microsoft certified consultants are available to offer a convenient and transparent virtual expansion of your on-site resources in cases when your usual service personnel either don't have the availability or the knowledge to fix sudden system emergencies or particularly complex integration projects.

Features of Progent's Remote Network Services for Brasília Federal District
Progent's online help, Internet-based troubleshooting, system security expertise, and network administration services give offices in Brasília Federal District the greatest leverage for your IT investment. Whether you require one-time phone support and remote troubleshooting or full-time Help Desk call center support and system administration, Progent's experts can provide your business enterprise-level IT support while permitting you to eliminate the expense and hassle of carrying a large in-house IT organization. Key features of Progent's online help program include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of technical expertise, fine tuned remote support software, and familiarity with corporate IT enable companies to escape the limitations of exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited internal resources.

Progent adds value by offering:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Certified experts average more than a decade of hands-on industry background, at the forefront of IT support, performing a wide variety of IT tasks for a large array of customers. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support staff. This guarantees that you get not just expert technical skills, but also a consultant with field-tested approaches for using computer knowledge to solve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-premises help by the minute. As a result, you are billed only for received support. Progent does not impose a higher rate for off-hours or urgent service, and within California or in areas where Progent offers in-person service, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no startup fee and requires no retainer for services provided during regular business hours. Many support organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids big invoices for quick solutions so you will not be tempted to allow simple problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to resolve technical issues that are within their scope, Progent can focus on delivering hard-to-find services where Progent faces little competition. Businesses who utilize trusted freelance service providers or who employ in-house IT staffs benefit when Progent passes on information about critical technology and tested processes to make their IT environments more reliable, secure, and productive.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the few support firms to offer 24x7 remote tracking services powered by Microsoft Operations Manager. MS Operations Manager allows your network support to be proactive instead of reactive. By uncovering potential issues before they result in downtime, system monitoring can keep your information network from stressful and expensive service losses.
How Does Our Company Start Getting Online Computer Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.

An index of content::

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    Progent's service specialists in Apple OS X and Windows technology can help you combine Apple Macintosh and Windows computers into cohesive environments with resource sharing and collaboration support. Allowing productive cooperation among a variety of servers and desktops powered by Mac OS and Microsoft Windows calls for broad knowledge of and experience with Apple Macintosh and Microsoft products. Progent's background in Windows and Macintosh service makes it possible to offer expert assistance to businesses that depend on these technologies to keep their competitive edge. Progent can also assist your business to integrate Apple's iPhones and iPads with your Windows environment.

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    Microsoft Certified Exchange Server 2003 Computer Engineer

    Progent's Microsoft certified consultants can help you design and deploy a smooth in-place Exchange Server 2003 upgrade plan that avoids productivity disruption, simplifies ongoing support demands, and makes your Exchange 2003 Server easy to administer. For complex multiple server or multi-location migrations, Progent has the background to complete your move quickly and affordably. Progent's Microsoft Exchange 2003 help, troubleshooting, and consulting services include assistance with the integration of outside vendor add-ons to Exchange Server 2003 that are in keeping with your business goals.

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    Cisco's Firepower NGFWs Firewalls provide a significant performance boost compared to Cisco's previous-generation ASA 5500-X security appliances and offer centralized management and automation of modern security capabilities like application visibility, next-generation intrusion protection with risk prioritization, advanced malware protection (AMP), URL filtering, and multi-node sandboxing. Progent's Cisco CCIE firewall experts can assist your organization to plan and execute a smooth migration to Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and show you how to integrate Firepower appliances with Cisco's cloud-based services to build and centrally control IT ecosystems that span branch offices, data centers, and cloud resources.

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    Progent's Microsoft-certified consultants can assist you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your organization, create pilot systems and rollout plans, optimize your infrastructure for on-premises, multi-site, cloud-based, and partial-cloud datacenters, train your IT management, staff, create a corporate-wide security plan, streamline network administration, assist with application development, and build and validate a disaster recovery/business continuity plan.

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    Juniper Junos Configuration Technology Consulting Services

    Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

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    Endpoint Virus Immunization Remote Consulting

    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior analysis tools by SentinelOne to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-based anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to automate the entire malware attack progression including blocking, detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks.

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    Aironet 3700 Access Point Computer Consultant

    Progent's Cisco-certified wireless networking consulting experts can assist businesses of all sizes to plan, deploy, manage and repair Cisco Aironet wireless access point environments to achieve the performance, coverage, density, expandability, security compliance and manageability needed for transparent connectivity between wireless and wired networks. Progent can provide efficient online and on-premises support for both end-of-life and new-generation 802.11ac Aironet APs and Progent can help you plan and manage deployments of indoor and outdoor/industrial Aironet access points.

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    System Center 2016 and SQL Server Remote Technical Support

    Small to middle size businesses can now enjoy all the advantages of Operations Manager 2007 and also have quick access to Progent's Microsoft and Cisco Premier network support professionals. With Progent's affordably priced network service packages, small businesses can select a basic Microsoft System Center Operations Manager 2007-based co-sourcing package with server monitoring, reporting, Help Desk and online service or a complete 24x7 outsourcing solution. Progent offers expertise in Microsoft System Center Operations Manager to offer small business networks enterprise-class reliability, security, and productivity.

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    Consulting ransomware data recovery

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    Online Consulting Windows Server 2016 Disaster Recovery

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    With virtual server technology, businesses are able to operate multiple virtual servers on one physical server. Virtual server technology allows businesses to gain all the advantages of server isolation, but without the expense associated with purchasing extra server equipment. Virtualization is the critical technology behind private clouds, which provide important advantages including reducing the costs of hardware, datacenter facilities, and administration while enhancing data security, system reliability, and disaster recovery. Other important server management options include network monitoring utilities, Windows Server Update Services, and remote system management cards. Progent's certified server management consultants can assist you with all areas of server virtualization and management to enable your business to contain costs and conserve time.

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