Fast Online Help for Brasília Federal District Information Networks
Urgent Phone Consulting for Brasília NetworksFor businesses located in Brasília Federal District, Progent provides online support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered online troubleshooting to businesses in every state in the United States. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE network specialists to handle challenging networking issues, as well as the assistance of CISSP-qualified cybersecurity experts to handle advanced security design and troubleshooting issues.

Progent's remote support engineers provide excellent value due to the fact that they have the practical experience and are equipped with the sophisticated tools needed to solve most network issues quickly. Efficient support lowers immediate costs because service calls accumulate fewer billable consulting minutes. Online help also avoids the cost of dispatching a consultant to your office. Your company saves even more in indirect expenses by reducing or avoiding network outages and related losses stemming from business discontinuity, upset clients, idle workers, and de-focused executives. Progent's advanced online technical support expertise is particularly helpful in environments that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an alternative.

Progent's pricing policy for remote help is structured to stretch your IT service investment. Progent charges on a per-minute basis for phone consulting, so you are billed only for the services that you actually get. In contrast to many remote support companies, Progent requires no initialization fee or minimum job duration. Progent's one-minute granularity and simple policy for billing prevent scenarios where speedy. minor repairs manage to turn into big tabs. Progent's penchant for solving technical issues efficiently means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned an arsenal of optimized technologies and proven methodologies which ensure the maximum level of efficiency for remote consulting and repair for IT networks of any size. Progent provides secure VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the engineers of Progent's remote service group to communicate with your company's computer system without violating corporate security.

Progent's sophisticated technical support database system keeps comprehensive records for all support that Progent's clients have received. Progent's staff service personnel have access to the specifics of services rendered to each Progent customer by every Progent consultant. This database of anomalies and responses is stored as a readily accessible proprietary database that permits Progent's online support engineers to communicate their experiences with the whole team to ensure that the efficiency of Progent's support grows daily. Progent's extensive list of certifications and working relationships with key technology companies including Cisco and Microsoft open up other massive technical support knowledge bases and allow fast response from vendors' in-house engineering staff with the result that Progent's remote service experts can arrive at the best solutions quickly.

Remote technical support services available from Progent to customers in Brasília Federal District include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price managed services designed to allow small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by some of the industry's top corporations. Progent's ProSight line of outsourced network management services addresses all critical areas of modern networking such as email protection, security and compliance, automated backup/recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior analysis technology to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily evade legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to manage the entire malware attack progression including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services offer affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you prove compliance with government and industry data security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate action. Progent's consultants can also assist your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with advanced backup technology vendors to produce ProSight Data Protection Services (DPS), a family of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and monitor your data backup processes and allow non-disruptive backup and fast restoration of critical files, applications, system images, and virtual machines. ProSight DPS helps you avoid data loss resulting from equipment failures, natural calamities, fire, cyber attacks such as ransomware, user mistakes, ill-intentioned insiders, or application glitches. Managed backup services in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these fully managed services are best suited for your network.

  • Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide businesses of all sizes a versatile and affordable alternative for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your ever-evolving information network. Besides maximizing the protection and functionality of your IT network, Progent's patch management services free up time for your in-house IT team to focus on more strategic projects and tasks that derive the highest business value from your network. Find out more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication. Duo enables single-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you log into a secured online account and give your password you are asked to verify your identity via a unit that only you have and that is accessed using a separate network channel. A wide range of out-of-band devices can be utilized for this second means of authentication such as an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You may designate multiple validation devices. For more information about ProSight Duo two-factor identity authentication services, go to Duo MFA two-factor authentication services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of real-time reporting utilities designed to work with the industry's top ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues like spotty support follow-up or endpoints with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security vendors to deliver web-based control and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email that stays within your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, track, enhance and debug their networking hardware like switches, firewalls, and access points plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when problems are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating devices that need critical updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management personnel and your Progent consultant so any looming issues can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to get an unbiased evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the configuration of your core network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with data security standards, higher utilization of network assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. Read more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The interview is intended to help assess your company's preparedness to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup environment that aligns with your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent can provide the services of world-class online consulting experts for contract IT projects. Billing charges for ongoing development or consulting projects are set according to the level of expertise of the consultants assigned. Progent's experience with these special areas of information technology allows clients to complete major initiatives within budget and on time. Progent's special online consulting solutions include:

  • Help Desk Services
    Progent's Call Center support programs for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, shared Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that handles all aspects of online desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount off Progent's normal desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle challenging problems.

    Progent's shared Help Desk services allow your business to split the load for Help Desk support seamlessly between your IT team and Progent's large roster of seasoned technical support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution based on the leading professional services automation tool for handling service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Help Desk team of veteran information technology consultants provides your clients in Brasília Federal District rapid contact with a reliable technical support group with substantial background offering phone help and remote diagnostics for networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk the reputation as a crucial enabler of business performance, and Progent's goal is to fix and not simply document technical problems.

  • Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts Team can supply online professional engineering expertise and training in key application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and education for popular Microsoft business applications including CRM, MS Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out additional information concerning Progent's expertise, custom development, and training offerings, refer to Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants offer advanced online and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of Microsoft System Center2, extend or tune an existing one, upgrade smoothly from an earlier release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver companies in Brasília Federal District online IT infrastructure monitoring and reporting by providing System Center Operations Manager expertise. Progent can adapt SCOM to suit your environment so your IT support is proactive rather than reactive. By anticipating emerging trouble spots before they expand into downtime, remote monitoring can avoid stressful and costly information system failures. Progent can also utilize network monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft networks, or systems that incorporate a combination of operating systems.
How Your Brasília Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent online help with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or see Contact Progent. For organizations and startups in Brasília Federal District, Progent's online network support specialists are ready to deliver effective and economical IT support the instant your organization requires it. More than 20 years of providing remote tech support has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to fine tune online connectivity tools to fix IT problems quickly while eliminating the expense and lost productivity that comes with on-premises support calls.

Even if your Brasília office deals with a regular independent consultant or maintains a full time IT staff that know how to handle ordinary network problems, Progent's Microsoft certified engineers are available to offer a convenient and transparent virtual expansion of your on-site resources in cases when your usual service personnel either lack the bandwidth or the knowledge to address sudden network crises or particularly challenging integration projects.

Benefits of Progent's Network Help for Companies in Brasília Federal District
Progent's online IT consulting services enable your Brasília company to have the advantages of immediate, expert network support without the expense of maintaining a full-time IT organization. Your information system will derive greater strategic value by being more reliable, efficient, and protected. Advantages to your company include:

  • Convenient virtual extension of your local IT resources
    For most offices in Brasília Federal District, nearby computer support providers, whether represented by independent consultants or an internal maintenance staff, can deal with typical network issues. However, major troubles may occur when local resources are too busy or unavailable, and some problems may stem from technology that is unfamiliar to your local support people. In these instances, Progent's on-call service specialists provide an easy, quick, and affordable way to supplement your local help and to pass on useful information to increase your capability to handle future problems in-house.

  • Reduced Reliance on Freelance Consultants
    For IT support, smaller companies often rely on individual freelance consultants. Although freelance service people carry less internal costs than larger consulting firms and can afford to charge marginally less, they are sometimes stretched too thin, making it impossible to respond rapidly to urgent situations. If an independent service provider is busy with another customer, ill, on a trip, or in class, the lack of reserve personnel may force your business to wait for assistance during an IT crisis. As your business grows, system unavailability and trouble with vital applications are more expensive. The budget you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent provides an on-call source of backup support expertise to insure your network is always available.

  • Build a Solid Foundation for Seamless Growth
    Businesses typically begin with an information system implemented on a modest budget. Without a robust framework, slap-dash repairs often get thrown onto a shaky foundation. When a company grows, reliability and expandability issues can impede the success of the business. These badly built systems require proper assessment, intelligent strategic planning, and wide IT expertise to upgrade to a system infrastructure that can provide the stable foundation to handle vital business requirements and facilitate downstream expansion.

  • Interact with Solution Providers Rather Than Technology Vendors
    Smaller companies need guidance and technical training to negotiate an ever more complex array of product options capable of accelerating business success and improving productivity. These companies do not need a computer consultant who is attempting to sell a certain vendor's technology. Network consulting and product sales can lead to a scenario where the recommended solution is built around a predetermined product instead of the true needs of a business. Progent avoids these conflicts of interest by offering just services instead of products. This allows Progent to match IT expertise with the best interests of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of technical background, fine tuned support tools, and familiarity with enterprise networking allow offices to avoid the pitfalls of exclusive reliance on smaller consulting organizations, independent freelance consultants, or limited internal resources.

Progent adds value by offering:

How Does My Business Start Receiving Remote Technical Help from Progent?
To get started with Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.

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