Immediate Online Support for Brasília Federal District Networks
For organizations located in Brasília Federal District, Progent offers online support for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered online troubleshooting to businesses in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to handle challenging networking issues, plus the services of CISSP-accredited security experts to handle advanced security architecture and troubleshooting jobs.
Progent's online technical support engineers offer exceptional leverage due to the fact that they possess the real-world background and have access to the advanced tools necessary to resolve the majority of information system issues quickly. Efficient support reduces immediate costs because solutions use up minimal billable consulting minutes. Remote help also avoids the expense of sending a consultant to your location. Your organization saves even more with incidental expenses by reducing or avoiding system outages and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's extensive online consulting know-how is especially valuable for organizations that are dependent on public clouds for vital infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be useful.
Progent's pricing model for remote help is designed to leverage your network support dollar. Progent charges by the minute for telephone-based consulting, so you are invoiced exclusively for the services that you receive. In contrast to many remote support firms, Progent requires no startup charge or minimum job duration. Progent's per-minute granularity and simple policy for pricing do away with scenarios where speedy. minor fixes manage to end up as big tabs. Progent's penchant for handling problems efficiently means your business saves cash.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered a set of customized tools and proven methodologies which permit the maximum degree of effectiveness for remote help and troubleshooting for computer systems of any size. Progent provides safe VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the engineers of Progent's online support team to interface to your environment without compromising system security.
Progent's proven customer support reporting system stores thorough documentation for the support that Progent's customers have been provided. Progent's team service personnel have the benefit of the history of all help provided to each Progent client by any Progent engineer. This archive of trouble tickets and solutions is stored as a quickly accessible support database that allows Progent's online support engineers to share their knowledge company-wide to ensure that the quality of Progent's technical support grows over time. Progent's high-level accreditations and close relationships with key industry leaders including Cisco and Microsoft make available other extensive technical knowledge bases and permit fast response from vendors' internal engineering staff so Progent's online service specialists are able to arrive at the best solutions in the least time.
Remote support available from Progent to clients in Brasília Federal District include:
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Authorized Windows Expertise
Progent's Microsoft-certified online service engineers can provide network repair and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can help you with a broad variety of platform support services including Microsoft Windows Server 2022 planning and migration services,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 planning and configuration,
MS Exchange Server 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange 2010 management,
SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams consulting, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 management, and Microsoft Office Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Programming,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition offers a wide range of cost-effective desktop services to assist your business to deploy, configure, repair, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop consulting services include offering Windows 11 planning and upgrade assistance and Windows 10 integration assistance, plus Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the administration of your PCs along with your web-facing mobile devices.
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Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the highest accreditation for network consultants, and certifies a person's networking knowledge at the expert level. CCIEs know how to resolve the most stubborn challenges surrounding network planning, deployment, administration, security, and problem solving. CCIEs work closely with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network administration utilities and developing workarounds or identifying software patches. Cisco qualified CCIEs offer excellent cost-effectiveness since their deep experience allows them to find solutions for problems quickly. In typical instances, less seasoned engineers can wrestle for many hours or even days with the same problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE support experts can tie into your computer system using state-of-the-art on-line support technology to provide efficient, safe, and economical diagnosis and remediation.
Brasilia Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Brasilia metro area.
Progent locations in Brasilia Metro
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's industry-leading family of infrastructure products. Cisco networking support offered by Progent includes ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers setup and debugging, Catalyst switch consulting and support services, Nexus switch support, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco VoIP phones and IP video desktop phones solutions and wireless IP phones solutions, Cisco Meraki wireless access point layout and configuration, Cisco Aironet Wireless APs planning and integration support, Cisco wireless controllers consulting, Cisco VPN engineering help, and SIP and CUBE integration solutions for SIP trunking and CUBE integration expertise. Progent can also provide remote and on-premises Wi-Fi site surveys to help you to fully integrate your Wi-Fi infrastructure.
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CISSP and ISSAP Certified Network Security Professionals
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a range of system protection services to improve the safety of your Windows, Apple macOS and OS X, Linux environment against internal or external threats or assist your business to recover rapidly after a damaging breach. Security services available from Progent include: thorough information security evaluation using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Nikto; fast cleanup after virus and worm attacks; configuring firewalls; designing secure mechanisms for remote and mobile communication; defending your messaging infrastructure from viruses, spam and directory harvest attacks; and offering 24x7 network monitoring.
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Hybrid Cloud Integration

Progent offers advanced remote consulting to help organizations of all sizes integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid architectures that combine on-premises IT assets as well as cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of public cloud migration support services that include Microsoft 365 integration with on-prem Exchange deployments,
Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of experience providing high-level consulting support online, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
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VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and verify a repeatable workflow for recovering services rapidly after an outage. SRM provides centrally managed and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also supports non-disruptive testing for disaster recovery, updates and fixes and can produce audit reports to confirm full service recovery, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist you to plan, deploy, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and hybrid cloud environments that provide maximum availability, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high level of automation regardless of the hardware used by the basic IP network.
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UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer phone-based consulting services to address a broad range of computer technologies including system infrastructure, email systems, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and easy administration in networks that incorporate Linux-based systems with Windows, Progent can provide VMware consulting and Citrix support. Progent can also assist with transitioning from older applications to Microsoft Windows or Linux-powered environments. Progent's group-oriented approach to solving network problems promotes quick escalation, if necessary, to consultants with appropriate expertise to tackle complex scenarios. This expedites solutions of critical problems, minimizes network downtime, and cuts service expense.
Important Linux variants for which Progent can provide expert support include:
RedHat Linux
SUSE Linux
Debian GNU/Linux
Slackware
Ubuntu
Progent's ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, flat-rate services designed to enable small and mid-size organizations to utilize the same advanced technology deployed by many of the world's leading enterprises. The ProSight line of network monitoring and management services covers all critical facets of information technology including email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior analysis tools to guard endpoint devices as well as servers and VMs against new malware attacks like ransomware and email phishing, which easily get by traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to automate the entire malware attack lifecycle including blocking, identification, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools packaged within one agent accessible from a unified control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with advanced backup product companies to create ProSight Data Protection Services (DPS), a selection of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS products automate and monitor your data backup operations and enable non-disruptive backup and rapid recovery of critical files, applications, images, plus VMs. ProSight DPS helps your business avoid data loss caused by equipment breakdown, natural disasters, fire, malware such as ransomware, user error, malicious employees, or application glitches. Managed services available in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these managed backup services are most appropriate for your network.
- Patch Management: Patch Management Services
Progent's managed services for software and firmware patch management provide businesses of any size a flexible and cost-effective alternative for evaluating, testing, scheduling, applying, and tracking updates to your dynamic IT network. Besides maximizing the protection and functionality of your IT network, Progent's patch management services allow your IT team to concentrate on more strategic projects and activities that derive maximum business value from your information network. Learn more about Progent's patch management support services.
- ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo authentication services incorporate Cisco's Duo technology to defend against compromised passwords by using two-factor authentication. Duo supports single-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices. With 2FA, when you log into a secured application and enter your password you are asked to verify who you are on a device that only you possess and that uses a different network channel. A broad selection of out-of-band devices can be used for this second means of authentication including a smartphone or watch, a hardware token, a landline telephone, etc. You can register several verification devices. For details about Duo identity validation services, go to Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing suite of real-time and in-depth reporting tools designed to work with the industry's top ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues like spotty support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security vendors to provide centralized management and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway device provides a further level of inspection for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email that stays inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, track, enhance and debug their networking hardware like switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding devices that require critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT personnel and your assigned Progent consultant so that any looming problems can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported easily to a different hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can save up to half of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you're making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to obtain an objective assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with government and industry security requirements, more efficient utilization of network resources, quicker problem resolution, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your company's ability either to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your business requirements. For additional information, see The ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for special IT programs. Progent's charges for ongoing development or consulting tasks are determined based on the qualifications of the consultants required. Progent's background in these important fields of computer technology enables clients to execute major projects economically and on schedule. Progent's special online engineering solutions include:
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Help Desk Services
Progent's Help Desk Call Center support programs for organizations with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, shared Help Desk services, and Call Center process consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that handles all facets of remote desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle the most issues.
Progent's Co-managed Help Desk services make it possible for your business to split the load for Help Desk services transparently between your in-house IT staff and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progent's shared Help Desk service is a collaborative support solution built around the leading professional services automation (PSA) platform for handling service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center staff of veteran network consultants offers your customers in Brasília Federal District instant assistance from a reliable support resource with extensive experience delivering telephone-based help and remote repair service for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Call Center recognition as a key enabler of business performance, and Progent's goal is to resolve and not just document network issues.
- Business Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting Team provides online professional consulting expertise and education in specific application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers expertise, programming, and training for familiar Microsoft applications such as Microsoft CRM, Office Project, Office Word, and Microsoft 365 Excel. To read more information about Progent's expertise, programming, and training services, refer to Progent's Applications Experts Services.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts can provide world-class online and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new deployment of System Center2, expand or tune an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent can deliver organizations in Brasília Federal District online hybrid network monitoring by providing System Center Operations Manager expertise. Progent can configure Operations Manager to suit your environment so that your network maintenance is proactive and automated. By uncovering possible trouble spots before they cause full-scale emergencies, system monitoring can avoid inconvenient and costly network failures. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or networks powered by a combination of platforms.
How Your Brasília Business Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent online expertise with Windows, macOS and OS X, or Linux networks, go to Progent's Urgent Online Support, call 1-800-993-9400, or visit Contact Progent.
For companies and new ventures in Brasília Federal District, Progent's online network support engineers are ready to provide professional and economical system support the moment your company needs it. Over two decades of delivering online repair services has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to fine tune remote access tools to repair network problems quickly while avoiding the expense and lost productivity associated with on-site support visits.
Even if your Brasília office deals with a local freelance support technician or maintains a full time IT staff that can handle ordinary computer issues, Progent's Microsoft and Cisco certified engineers can provide a convenient and seamless virtual extension of your local resources for situations when your usual IT support personnel either lack the availability or the expertise to address sudden system crises or particularly complicated integration problems.
Benefits of Progent's IT Support for Organizations in Brasília Federal District
Progent's online network troubleshooting services allow your Brasília organization to experience the advantages of immediate, world-class IT support without the cost of managing an in-house IT organization. Your information system will acquire greater strategic worth by being more reliable, efficient, and protected. Benefits to your company include:
- Seamless virtual extension of your on-site IT resources
For most organizations in Brasília Federal District, nearby computer service resources, whether consisting of outside consultants or an internal IT staff, can take care of typical technical issues. On the other hand, major troubles sometimes strike when your regular support personnel are too busy or absent, and some trouble may be associated with technology that is beyond the scope of your usual service technicians. In these situations, Progent's on-call support specialists give you an easy, fast, and affordable solution to augment your regular help and to transfer valuable information to improve your ability to resolve downstream issues in-house.
- Reduced Reliance on Freelance Consultants
For IT maintenance, smaller businesses commonly depend on independent freelance service providers. While freelance service people carry smaller internal costs than larger service organizations and can afford to charge lower rates, they are sometimes overbooked, making it hard to respond rapidly to crisis situations. If an independent consultant is occupied with another client, ill, on a trip, or in training, the absence of fallback personnel may force your company to go without assistance during an IT crisis. As your business grows, network downtime and problems with vital applications become more costly. The money you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent provides a ready source of reserve support expertise to insure your IT system is always available.
- Build a Solid Basis for Smooth Expansion
Businesses typically begin with an IT system created on a modest budget. Lacking a scalable framework, band-aid repairs often get thrown onto a shaky foundation. As a network grows, stability and scalability issues can hinder the success of the organization. Such poorly designed systems require proper assessment, intelligent long-term planning, and extensive IT expertise to upgrade to a network architecture that can provide the stable foundation to meet current business requirements and ease downstream growth.
- Interact with Solution Providers Rather Than Technology Vendors
Smaller businesses require advice and technical education to navigate through an increasingly complex maze of product alternatives available for accelerating business success and enhancing productivity. Businesses do not need a network engineer who is trying to earn a commission on a certain vendor's products. Network support and product sales can lead to a scenario where the recommended
solution is built around a predetermined product instead of the true requirements of a client. Progent avoids these conflicts by selling just services instead of products. This enables Progent to align technical expertise with the real needs of customers.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of IT knowledge, refined remote support tools, and understanding of corporate IT enable companies to avoid the pitfalls associated with exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house resources.
Progent adds value by providing:
- Certified Expertise in Microsoft's Full Family of Servers
Progent can provide world-class expertise for Microsoft's powerful server platforms with services such as Windows Server 2022 planning and migration expertise, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment consulting, Microsoft Windows Server 2008 migration, Windows Server 2003 upgrades, MS Exchange 2019 integration, MS Exchange 2016 planning and deployment, Exchange Server 2013 integration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Exchange Server 2003 migration, plus Microsoft SQL Server 2019 configuration expertise, MS SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for online support and on-site visits by the minute. Consequently, you pay just for received services. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in regions where Progent provides in-person service, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no service activation charge and asks no monthly commitment for support services delivered during regular business hours. Many service organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with big invoices for quick solutions so you won't be forced to permit simple problems to fester.
- Complete Records of Delivered Services
Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or local service firms who offer scant documentation or details of services done, every service provided by Progent is tracked by full documentation. Every Progent consultant has access to the support reports transmitted by every staff member to every customer. The practice of documenting and organizing support activity results in more efficient service and eliminates a variety of common misfortunes such as when a service customer is effectively held captive to a consultant who won't release vital service information.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the only IT service companies to offer 24x7 network tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your computer support to be proactive rather than reactive. By anticipating possible problems before they cause lost productivity, system monitoring can save your IT network from stressful and costly service losses.
How Does My Business Start Receiving Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.