Fast and Affordable Remote Troubleshooting for Brasília Federal District Networks
Immediate Phone Technical Support for Brasília SystemsFor businesses in Brasília Federal District, Progent provides online help for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered online support to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to solve challenging networking issues, plus the assistance of CISSP-accredited cybersecurity experts to help with advanced security architecture and diagnostic jobs.

Progent's remote technical support engineers provide exceptional value due to the fact that they possess the practical background and are equipped with the advanced tools necessary to solve most information system problems quickly. This reduces immediate costs because solutions accumulate minimal billable minutes. Online help also eliminates the expense of sending a consultant to your site. Your company benefits even more in incidental costs by minimizing or eliminating system downtime and associated costs stemming from business disruption, upset customers and vendors, unproductive employees, and de-focused management. Progent's extensive online consulting expertise is particularly important for businesses that rely on public clouds for vital network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be an alternative.

Progent's billing model for online support is designed to leverage your network support dollar. Progent charges by the minute for phone consulting, so you are invoiced only for the support that you receive. Unlike many online support firms, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute granularity and clean model for billing eliminate scenarios where quick fixes manage to turn into big bills. Progent's skill at disposing of technical issues efficiently means your business saves cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has refined an array of customized tools and field-proven processes which permit the highest level of effectiveness for online engineering help and repair for computer networks of any size. Progent provides safe VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the experts of Progent's Technical Response Center to access your company's network without compromising network security.

Progent's sophisticated service database application maintains extensive documentation of all support that Progent's customers have received. Progent's staff consultants have access to the specifics of all help delivered to every Progent client by every consultant. This history of issues and responses is organized as an easily retrievable support database that permits Progent's online support engineers to communicate their knowledge company-wide to ensure that the value of Progent's support improves daily. Progent's advanced accreditations and close relationships with important vendors including Cisco and Microsoft make available additional extensive technical databases and permit priority access to manufacturers' internal product engineers with the result that Progent's online service experts are able to determine the best solutions promptly.

Remote support services offered by Progent to companies in Brasília Federal District include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, fixed-price services designed to enable small and mid-size organizations to benefit from the same advanced technology deployed by some of the industry's top enterprises. Progent's ProSight line of IT management outsourcing services addresses all critical aspects of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning tools to guard endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to address the entire malware attack lifecycle including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital files, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide advanced support to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FINRA, and PCI and, when necessary, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security vendors to provide centralized control and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper level of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, reconfigure and debug their networking hardware like routers, firewalls, and load balancers plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that require critical software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT staff and your assigned Progent engineering consultant so that any potential problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can save up to half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you’re making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to get an unbiased assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management tools available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include simpler network management, improved compliance with government and industry security regulations, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to assess your company's preparedness either to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create an efficient AV and backup environment that aligns with your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent offers the services of seasoned online consulting experts for contract information technology projects. Progent's rates for ongoing consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's experience with these special fields of computer technology allows clients to execute critical initiatives within budget and on schedule. Progent's special online consulting services include:

  • Help Desk Support
    Progent's Call Center service options for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Call Center services, co-managed Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that manages all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progent’s Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progent’s Help Desk Co-management service is an advanced service desk solution based on the top professional services automation (PSA) tool for managing service requests, ticketing, accountability, progress tracking, and metrics.

    Progent's Call Center staff of seasoned network professionals offers your customers in Brasília Federal District immediate communication with a dependable technical support group with years of experience delivering phone help and remote troubleshooting for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Call Center recognition as a crucial contributor to business productivity, and Progent's goal is to solve and not simply record technical issues.

  • Business Applications Support: Education, Development, and Problem Solving
    Progent's Applications Experts Team offers remote and in-depth engineering support and training in key application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and training for popular Microsoft applications including CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more about Progent's consulting, customization, and training offerings, visit Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; cohesive management of multi-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent offers companies in Brasília Federal District online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to accommodate your business so that your IT maintenance is proactive rather than reactive. By anticipating emerging issues before they evolve into downtime, system monitoring can minimize disruptive and expensive information system breakdowns. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Windows environments, or networks powered by a variety of operating systems.
How Your Brasília Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent phone-based support with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or see Contact Progent. For organizations and startups in Brasília Federal District, Progent's phone-based network support engineers are ready to provide expert and economical system support whenever your company has to have it. Long experience providing online tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote access tools to solve network problems rapidly while avoiding the expense and lost productivity associated with on-premises service calls.

Even if your Brasília company has a regular independent consultant or employs an in-house IT staff that can handle common computer problems, Progent’s Microsoft certified consultants are available to offer a convenient and seamless remote extension of your local resources for situations when your usual service personnel either lack the availability or the knowledge to address sudden system emergencies or especially challenging integration projects.

Advantages of Progent's Network Help for Businesses in Brasília Federal District
Progent's online IT consulting services allow your Brasília business to enjoy the benefits of immediate, enterprise-class network support without the expense of managing an in-house IT organization. Your information system will derive greater strategic worth by becoming increasingly reliable, productive, and protected. Benefits to your company include:

  • Convenient virtual expansion of your local IT resources
    For most organizations in Brasília Federal District, nearby computer service providers, whether represented by freelance consultants or an internal IT staff, can resolve typical technical problems. On the other hand, IT crises sometimes occur when your regular support personnel are too busy or absent, and some trouble may involve technology that is unfamiliar to your usual support technicians. In these instances, Progent's online support professionals give you a convenient, fast, and economical way to augment your regular resources and to convey useful information to improve your ability to resolve future problems in-house.

  • Reduced Dependence on Individual Consultants
    For IT support, smaller businesses often depend on individual freelance consultants. Although independent consultants carry less overhead than big service organizations and can often charge lower rates, they are often overbooked, making it difficult to respond rapidly to urgent situations. If an independent consultant is occupied with another client, sick, on vacation, or in class, the absence of reserve help may force your company to go without help during an emergency. As your business expands, system downtime and trouble with critical applications become more expensive. The money you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a dependable source of reserve support expertise to make sure your network is always available.

  • Create a Scalable Basis for Smooth Expansion
    Businesses typically start with an information architecture created on a shoestring budget. Lacking a proper infrastructure, band-aid fixes can get piled onto an unstable foundation. When a company grows, reliability and expandability issues can impede the productivity of the organization. Such badly designed systems require proper assessment, smart long-term planning, and broad-based technical expertise to evolve to a system infrastructure able to offer the solid foundation to meet vital business demands and ease downstream expansion.

  • Interact with Problem Solvers Instead of Technology Resellers
    Smaller companies require guidance and technical training to negotiate an increasingly complex maze of technology options capable of promoting business success and improving productivity. They hardly need a network engineer who is trying to resell a certain vendor's products. Network support and product sales can lead to a scenario where the proposed solution is designed around a profitable technology rather than the genuine needs of a client. Progent avoids these conflicts of interest by offering just services rather than products. This allows Progent to align technical consulting with the real needs of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's staff size, range of technical experience, fine tuned remote support tools, and familiarity with enterprise networking enable companies to escape the pitfalls associated with exclusive dependence on smaller service firms, independent freelance consultants, or limited in-house resources.

Progent stands out by offering:

  • Best Practices
    Progent’s team of Microsoft and Cisco Certified consultants average more than a decade of real-world professional experience, at the front lines of IT support, executing a broad variety of IT tasks for an extensive array of businesses. Each Progent support professional shares a proven collection of personal best practices which are combined into shared best practices standards that Progent instills in its support team. This ensures that you get not only expert technical help, but also a support engineer with field-tested methods for using computer knowledge to solve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-premises visits by the minute. As a result, you pay only for delivered support. Progent does not demand a higher rate for after-hours or urgent support, and within California or in regions where Progent offers in-person service, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no startup charge and asks no retainer for services delivered during normal working hours. Many support organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates large invoices for quick fixes so you won't be forced to allow less critical problems to fester.

  • Full Records of Delivered Services
    Progent has created a sophisticated support reporting system that records and organizes complete documentation for all delivered support activities. Unlike some independent consultants or local service organizations who provide scant documentation or details of tasks done, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the service documentation sent by every consultant to each client. The discipline of documenting and organizing service records results in more efficient support and eliminates a variety of typical problems such as when a support client is effectively held captive to a consultant who won’t release the keys to the kingdom.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service firms to offer round-the-clock remote monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory rather than reactive. By uncovering possible issues before they result in downtime, system monitoring can save your IT network from stressful and costly availability disruptions.
How Does Our Company Start Getting Remote Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.

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    Progent uses an enterprise-class support reporting system that records and organizes detailed documentation for all delivered services. Unlike some independent consultants or small service organizations who provide minimal documentation or details of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service documentation sent by every consultant to each client. The discipline of detailing and organizing service records allows more efficient support and avoids a slew of common problems such as when a service client is effectively held hostage to a consultant who refuses to release vital service information.

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    Progent's Citrix-certified engineers can help your company to understand the strategic benefits of XenServer as well as additional Citrix platforms, and can assist you to design, test, implement, troubleshoot, and support a XenServer installation. Progent can also assess your current Citrix technology deployment and show you how to optimize resource utilization, performance, protection, uptime, and recoverability.

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    Progent's ProSight Email Guard solution uses the technology of leading information security companies to provide centralized control and comprehensive protection for your email traffic. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external threats and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall.

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    Barracuda Backup is an affordable, subscription backup and disaster recovery service for small and medium-size businesses. A Barracuda Backup deployment can include a custom-designed hardware storage device manufactured by Barracuda or a software-based appliance with similar features but which utilizes your own storage infrastructure. Barracuda Backup safeguards vital business data generated on-premises, at one or multiple remote locations, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a physical or virtual Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants can provide a wide range of consulting services to help you to plan, integrate, operate and troubleshoot a BDR system based on Barracuda technology.

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    Cisco Nexus switches are intended to provide the throughput, scale, resilience, cloud readiness, density, security and ease of management needed to act as the heart of an enterprise data center. Progent's CCIE-certified Nexus switch experts can provide remote and onsite consulting and troubleshooting services to assist you to create an efficient network topology, set up pilot systems to confirm your switching solution, install and configure Nexus switches, define and enforce effective policies, run security vulnerability tests, configure proactive monitoring, fully utilize network resources by means of virtualization, analyze and repair switching and routing issues, optimize system performance, perform capacity planning, and set up the advanced zero-downtime capabilities incorporated into Cisco's Nexus switches. Progent can also help your business to upgrade non-disruptively from legacy Nexus switches or Catalyst switches to up-to-date Nexus platforms.

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    Progent can help your business in any and all facets of your migration to Microsoft Exchange Server 2016 including planning high availability (HA) architecture for an on-premises, cloud-based or hybrid deployment; licensing requirements for Exchange and Windows Server 2012 R2+; moving mailboxes; Windows Hyper-V strategy; specifying mass storage capacity required for your virtual machines, mailbox databases and logs; setting up hardware load balancing for high-availability CAS services; planning, configuring and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; preparing the firewall; creating SSL certs; providing client integration with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).

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    Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a more manageable and more secure Active Directory environment. Both versions also provide the ongoing advantages of state-of-the-art remote network monitoring and management technology. These benefits can include simpler network management, improved compliance with data security regulations, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and less downtime.

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    Progent's wireless site survey and predictive modeling help you to plan, implement and troubleshoot a Wi-Fi network optimized for your facilities, providing you a wireless solution that has the coverage, speed, capacity, QoS, data protection, and roaming ability your company requires. Wi-Fi survey services from Progent include online predictive analysis for designing a wireless LAN and on-premises survey services for confirming, optimizing, and troubleshooting an operational wireless LAN.

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    Progent’s Microsoft certified consultants offer a range of consulting services for Microsoft Dynamics GP/Great Plains. Dynamics GP is a Microsoft financial package and corporate management tool based, like all Microsoft financial solutions, on the expandable and popular platform of Microsoft Windows technology. Dynamics GP 2010, the most recent version of Microsoft financial software in the Dynamics GP line, provides an affordable solution for managing and combining finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, CRM, and HR. Dynamics GP/Great Plains is easy to deploy and configure, and with its modular approach you are able to license only the functions you currently need, with the ability to expand clients and enlarge capabilities in the future. Progent’s Microsoft Dynamics GP Software consulting engineers can help you deploy, customize and administer Microsoft Dynamics GP/Great Plains 2010 as well as earlier versions of Microsoft Dynamics GP/Great Plains.

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    Progent's Mac consultants can support the creative aspect of Mac computing by offering consulting services and training in graphics, sound, and motion video. Progent's consultants offer expertise in a variety of Mac programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with specific projects such as capturing or digitizing audio or video or configuring an audio/video post production facility.

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    Progent's Wi-Fi VoIP phone configuration consultants can provide online and on-premises assistance to help you build and administer a Cisco Wi-Fi VoIP phone deployment by delivering services that can range from debugging the set up of a wireless VoIP phone or access point to providing comprehensive project management outsourcing or co-sourcing services for updating the Wi-Fi infrastructure of an entire campus.

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    Exchange Servers and Apple Mac workstations can work together efficiently. Progent's Mac and Microsoft certified experts can help you set up Microsoft Entourage and Microsoft Exchange Server so your Mac users are able to work closely with colleagues who use Microsoft Outlook. With Microsoft Exchange and Entourage for Mac, Exchange and Mac systems can coexist, enabling Mac users to get and transmit messages, search the GAL, import addresses, sync up calendars, and alert people to meetings via your Exchange account. Progent will make sure that your Microsoft Server is appropriately set up and that WebDAV and Outlook Web Access are working. Progent also offers specialized one-on-one Entourage education.

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    Progent's Standard Help Desk Services provide a comprehensive service desk solution that manages all aspects of remote Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Help Desk services are provided at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.

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    Progent's certified Internet Security and Acceleration Server consultants have broad backgrounds developing corporate security solutions for information systems with multiple sites, mobile users, and line-of-business eCommerce applications. A Progent ISA Server engineer is ready to help your small or mid-size business plan and deploy a configuration of ISA Server 2004 that meets your information protection needs without restricting your productivity.

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  • Professionals Altaro VM Backup and VMware ESXi
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    Altaro VM Backup offers small organizations a dependable and affordable solution for backing up and restoring Hyper-V and VMware-based VMs. Altaro VM Backup can be deployed in local, remote, distributed, and cloud architectures and also enables cost-effective cloud backup to Microsoft Azure Block Blob storage. Headline capabilities include industry-leading inline deduplication to cut backup storage needs, Continuous Data Protection (CDP) with backup spacing as short as five minutes for minimizing your exposure to data loss, advanced encryption, item-level restore options for specific files and emails, support for Windows Server Cluster Shared Volumes and for vCenter for managing larger deployments, and support for Volume Shadow Copy Service (VSS) to back up live VMs with zero downtime. Progent is a certified Altaro partner and offers a broad array of consulting services to assist you to plan, install, manage and troubleshoot a backup and disaster recovery solution based on Altaro VM Backup.

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    Application Publishing with Internet Security and Acceleration Server 2006 allows greater protection of intranet applications while enabling enhanced productivity by making these resources available to legitimate remote or mobile users. ISA Server can guard corporate applications, services, and data across all network components with stateful packet inspection and powerful publishing tools. Progent's Microsoft-premier ISA Server 2006 experts can show you how to plan, install, set up, and support ISA Server 2006 on your system so that your company achieves a highly functional and economical combination of security, productivity, and performance.

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    Progent's Microsoft-certified experts can provide a variety of IT outsourcing and co-sourcing services to assist organizations of all sizes to deploy, administer, and troubleshoot environments that include desktops, laptops, tablets, or Windows phones powered by Microsoft Windows 8.1. For larger organizations, Progent's experienced project management consultants can help set up test labs to evaluate Windows 8.1 and plan and execute Windows 8.1 migration projects following industry best practices.

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    Progent's Wireless Consulting Services provide a convenient, affordable way for businesses of any size to configure, manage and repair the latest wireless network solutions. For 802.11n and the latest 802.11ac wireless environments, Progent can show you how to design and install hardware such as Cisco's Aironet and Meraki access points and wireless controllers. For wireless email and web-based applications, Progent supports Apple iPhones, Apple iPads, Google Androids, and Windows phones and tablets.

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    Progent’s Microsoft-certified consultants offer small and midsize companies computer consulting, support, and repair services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for efficiently connecting people, teams and data. SharePoint Portal Server offers a central location for your employees or customers to access, manage, share and manipulate relevant data, documents, and software and to interact with one another. It allows quicker and better decisions, more efficient sharing across teams and more streamlined business practices. The primary goal of SharePoint Server is to gather together, in a productive way, all of the many sources of information accessible inside and without an organization. Windows SharePoint Services connect employees, clients, workgroups and projects with the knowledge they’ve developed in a manner that makes data easy to find, retrieve and re-use.

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    E-Mail Guard from Postini provides continually upgraded spam and virus filtering, data filtering, and security from e-mail-borne DHA attacks and denial of service attacks. Progent is a Postini partner and support specialist. If your company is too small to purchase for a regular Postini license, you can still get access to Postini’s Perimeter Management technology via Progent’s E-Mail Guard spam filtering and virus defense aggregation offering. Progent’s certified email protection consultants can show you how to create an email safety plan that features spam filtering and virus defense technologies and processes.

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    Progent's ProSight Virtual Hosting service offers proven virtual server technology, a world-class data center, and the technical support services of Progent's Microsoft-certified consulting team to provide small and midsize companies with a comprehensive information technology outsourcing solution that enhances network dependability and security, reduces management distraction, and saves money. With Progent's Private Cloud Hosting, a small or midsize company can have all of its software platforms and critical application servers hosted in a safe and fault tolerant facility on a fast, high-availability virtual server set up and supported by Progent's network service professionals.

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    Cisco's network security and offsite connection technology for small organizations represent a complete range of manageable security products to help safeguard your local and remote information system. Cisco's Virtual Private Network product family features routers, firewalls, intrusion detection systems and VPN concentrators. Progent's professional staff of consultants includes field-proven specialists with Cisco Certified Internetwork Expert and Cisco Certified Network Professional qualifications who can help your company to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi APs, and other Cisco security solutions that fit best with your business objectives.

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    Microsoft SQL Server 2016 offers significant enhancements in performance, capacity, security and compliance, availability, mobile computing integration, plus built-in business intelligence. Innovations include PolyBase for processing structured and unstructured files in one appliance for big data applications, R language support, Always Encrypted mode, Mobile Reports, and centralized control over on-premises and cloud operations and services. Progent's Microsoft-certified consultants can deliver remote and on-premises expertise to assist businesses of all sizes to configure, administer or debug any edition of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with all key Microsoft technologies such as Windows Server and Hyper-V, Exchange Server 2016, SharePoint, Microsoft Dynamics CRM, Lync or Skype for Business, and SCOM.

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  • NetApp SAN Fabric Consulting
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    NetApp MetroCluster is a high-availability and disaster recovery software suite that combines failover storage clustering with synchronous replication to deliver fast, zero RPO disaster recovery (DR) between datacenters located as far as 185 miles (300km) apart from each other. Progent's roster of seasoned network experts can assist your business to plan, deploy, administer, update, test and troubleshoot a disaster recovery system built around NetApp MetroCluster. Progent can assist you to choose an architecture for your MetroCluster deployment that aligns with your technical requirements and IT budget. Progent can make sure you follow best practices for installing your MetroCluster solution by delivering guidance with procedures like assigning disk pools, determining plexes layout, provisioning FlexVol volumes, setting up NetApp Snapshot, installing Cisco and Brocade switches, implementing a tiebreaker, setting up a configuration replication network between your storage clusters, and testing your disaster recovery solution to verify compliance with information assurance standards and regulatory requirements.

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    For assistance creating, enhancing, or repairing business aplications for Microsoft Windows, Linux, or the Web, Progent’s expert team of program developers, relational database designers, and project managers can ensure you get the project done on schedule and within budget. Progent's experienced software developers can provide cost-effective and expert remote consulting for jobs as simple as writing VBA scripts for Office Excel or as challenging as developing mission-critical RDBMS applications based on SQL Server or MySQL.

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    Progent offers the support of certified consultants as well as experienced database application programmers, database administrators, project managers, network infrastructure engineers, business continuity planning specialists, and security consultants to help you to assess the potential advantages of Microsoft SQL Server 2012 for your organization, install test environments at your site or at Progent's lab, plan and execute out an efficient transition to SQL Server 2012 from previous versions of SQL Server or from legacy RDBMS solutions, and configure an efficient and safe network infrastructure that helps you maximize the strategic benefit of Microsoft SQL Server 2012.

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    Progent's Microsoft-certified consultants have more than 10 years of background planning, implementing, optimizing and fixing SCOM solutions and offer organizations of any size expert online or onsite consulting support for SCOM 2012. Progent can help your company to plan an architecture for System Center 2012 Operations Manager servers that delivers the performance and availability needed to monitor your IT resources efficiently, whether your infrastructure are onsite, cloud-based, or a mixed solution. Progent can also help you to install and customize Microsoft SCOM 2012 management packs according to best practices for tracking network fabric as well as both Microsoft and third-party applications and services. In addition, Progent can provide fast online or onsite technical support to assist you to fix critical problems uncovered by SCOM 2012.

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