Fast Remote Technical Support for Brasília Federal District Computer Networks
Urgent Online Support for Brasília SystemsFor organizations located in Brasília Federal District, Progent provides online technical support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have delivered online troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified engineers to help with complex networking problems, as well as the assistance of CISSP-qualified cybersecurity experts to help with high-level security architecture and troubleshooting jobs.

Progent's online support experts provide excellent value due to the fact that they have the practical experience and are equipped with the advanced tools required to solve most information system issues rapidly. Efficient support lowers direct expenses since service calls accumulate minimal billable minutes. Remote support also avoids the cost of dispatching an engineer to your office. Your company saves additionally in incidental costs by reducing or eliminating system outages and related losses stemming from business disruption, upset customers and vendors, unproductive workers, and distracted executives. Progent's advanced online technical support expertise is especially valuable for businesses that rely on public clouds for vital infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be useful.

Progent's billing policy for online support is structured to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are billed only for the services that you actually get. Unlike typical online support firms, Progent requires no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean policy for pricing avoid situations where quick repairs manage to end up as major bills. Progent's skill at solving problems efficiently means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered an array of optimized tools and field-proven methodologies that allow the maximum degree of effectiveness for online consulting and troubleshooting for computer systems of any size. Progent offers protected Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the consultants of Progent's online support team to communicate with your company's system remotely without violating corporate security.

Progent's sophisticated customer support reporting system keeps extensive documentation for the support that Progent's customers have received. Progent's authorized consultants have access to the specifics of assistance rendered to each customer by every engineer. This database of anomalies and responses is organized as a quickly retrievable internal database that enables Progent's online support professionals to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support improves over time. Progent's extensive list of certifications and working associations with major technology companies such as Cisco and Microsoft make available additional massive technical knowledge bases and allow fast response from vendors' internal support staff so Progent's remote service experts are able to find the most efficient resolutions quickly.

Remote technical services available from Progent to customers in Brasília Federal District include:

ProSight Fixed-price IT Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, fixed-price managed services intended to allow small and medium-size organizations to utilize the same best-of-breed IT solutions deployed by many of the world's leading corporations. Progent's ProSight line of network monitoring and management services addresses all critical facets of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to address the complete malware attack lifecycle including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that helps you demonstrate compliance with legal and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also assist you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup technology companies to produce ProSight Data Protection Services, a family of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products manage and track your data backup processes and enable transparent backup and fast recovery of important files/folders, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you avoid data loss caused by hardware breakdown, natural disasters, fire, cyber attacks such as ransomware, human mistakes, malicious insiders, or application glitches. Managed backup services in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these managed services are best suited for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer organizations of any size a versatile and affordable alternative for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your ever-evolving information system. Besides optimizing the security and functionality of your IT environment, Progent's patch management services permit your IT staff to focus on more strategic projects and activities that deliver the highest business value from your information network. Find out more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation on iOS, Google Android, and other out-of-band devices. With Duo 2FA, when you sign into a protected application and enter your password you are requested to verify who you are via a device that only you possess and that uses a separate network channel. A wide selection of out-of-band devices can be used as this added means of authentication such as a smartphone or wearable, a hardware token, a landline telephone, etc. You may designate several verification devices. To learn more about ProSight Duo identity validation services, go to Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing suite of real-time and in-depth management reporting utilities created to integrate with the industry's leading ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues such as spotty support follow-up or endpoints with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security companies to provide web-based control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a further level of inspection for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their networking hardware like routers, firewalls, and access points plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious management processes, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that need important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so all potential problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can eliminate up to 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the health of their information system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your core network devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable Active Directory system. Both also include a year of advanced remote network monitoring and management. Advantages can include lower-cost network management, better compliance with data security regulations, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and less downtime. See more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The interview is intended to assess your organization's ability either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient security and backup system that aligns with your business needs. For more information, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting professionals for contract information technology projects. Progent's rates for longer-term development or consulting projects are set based on the qualifications of the consultants assigned. Progent's background in these special fields of computer technology allows customers to complete major initiatives economically and on schedule. Progent's project-based online engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service offerings for businesses with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, shared Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that manages all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount off Progent's regular desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex problems.

    Progent's Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution based on the top PSA platform for handling service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Help Desk staff of seasoned network professionals provides your workers in Brasília Federal District fast assistance from a reliable support resource with years of background delivering phone consulting and online repair service for computer environments powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk Call Center recognition as a key enabler of business success, and Progent's target is to resolve rather than just record network issues.

  • Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Experts Group offers online and in-depth engineering expertise and education in special application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, customization, and training for Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more concerning Progent's consulting, custom development, and training services, visit Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants offer world-class remote and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of System Center2, expand or tune your current one, migrate efficiently from an earlier release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Brasília Federal District remote IT infrastructure monitoring by providing System Center Operations Manager consulting. Progent can adapt Operations Manager to accommodate your business so that your network maintenance is proactive and automated. By exposing emerging trouble spots before they expand into crashes, remote monitoring can head off stressful and costly information system breakdowns. Progent can also utilize system monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or systems powered by multiple OS platforms.
How Your Brasília Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency online support with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent. For businesses and startups in Brasília Federal District, Progent's phone-based computer support specialists can deliver effective and cost-effective IT support the moment your organization has to have it. Over two decades of providing remote technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to refine online access tools to fix network problems rapidly while eliminating the cost and lost productivity that comes with on-premises support visits.

Even if your Brasília office deals with a regular independent consultant or maintains an in-house IT staff that can handle typical computer problems, Progent's Microsoft certified consultants are available to provide a convenient and transparent remote expansion of your on-site resources for situations when your usual service personnel either don't have the time or the knowledge to deal with unexpected network crises or especially challenging integration problems.

Advantages of Progent's IT Support for Businesses in Brasília Federal District
Progent's remote technical help services enable your Brasília organization to have the benefits of immediate, world-class network support without the cost of managing a full-time IT staff. Your information system will acquire added business value by being more reliable, productive, and protected. Advantages to your company include:

  • Seamless remote extension of your local IT resources
    With most companies in Brasília Federal District, local computer support resources, whether represented by outside consultants or an in-house IT staff, can deal with the majority of network problems. However, IT crises can occur when local resources are overstretched or unavailable, and some problems may be associated with technology that is beyond the scope of your local support people. In these situations, Progent's online service experts offer a convenient, quick, and economical way to supplement your local resources and to transfer valuable information to increase your ability to resolve future issues locally.

  • Less Reliance on Individual Consultants
    For network maintenance, smaller businesses commonly depend on independent freelance consultants. Although freelance service people have less internal costs than big consulting firms and can often charge lower rates, they are sometimes stretched too thin, making it hard to respond rapidly to urgent situations. If a freelance service provider is busy with another client, ill, on vacation, or in class, the absence of reserve personnel may force your company to wait for help during an IT crisis. As your business expands, system downtime and trouble with vital applications are more costly. The budget you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent provides an on-call source of backup support experts to insure your network remains available.

  • Build a Solid Basis for Seamless Expansion
    Businesses typically begin with an IT architecture implemented on a modest budget. Without a strong infrastructure, band-aid fixes can get thrown onto a shaky foundation. When a network grows, reliability and expandability problems can impede the success of the business. Such poorly designed environments require careful assessment, smart strategic planning, and broad-based technical knowledge to evolve to a system architecture able to provide the stable foundation to handle current business demands and ease downstream expansion.

  • Work with Problem Solvers Rather Than Technology Resellers
    Smaller companies need advice and technical education to navigate through an increasingly complicated array of technology alternatives capable of promoting business success and improving efficiency. These companies hardly need a network engineer who is motivated to earn a commission on a certain vendor's products. Network consulting and product selling can lead to a situation where the recommended solution is designed around a predetermined product instead of the true needs of a client. Progent avoids these dilemmas by offering just services instead of products. This allows Progent to align technical expertise with the best interests of clients.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of IT experience, fine tuned support tools, and familiarity with corporate IT enable offices to escape the pitfalls of exclusive dependence on smaller service organizations, individual freelance service providers, or limited internal resources.

Progent stands out by providing:

How Does Our Company Begin Receiving Online Technical Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.

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