Fast and Affordable Online Help for Brasília Federal District Computer Systems
Immediate Online Support for Brasília SystemsFor businesses in Brasília Federal District, Progent offers remote technical support for information systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have provided online troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified network specialists to solve complex infrastructure issues, plus the assistance of CISA and CISSP-certified cybersecurity experts to help with high-level security architecture and diagnostic jobs.

Progent's remote support engineers provide exceptional value due to the fact that they have the practical background and are equipped with the sophisticated technology required to resolve the majority of information system problems rapidly. Efficient support lowers immediate costs because service calls require minimal chargeable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your office. Your organization saves additionally with indirect costs by reducing or eliminating system outages and associated costs resulting from business disruption, disgruntled clients, unproductive employees, and de-focused executives. Progent's extensive remote technical support experience is particularly helpful in environments that are dependent on public clouds for vital infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an alternative.

Progent's billing model for remote support is designed to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you owe only for the services that you receive. Unlike typical online support organizations, Progent requires no initialization charge or minimum fees. Progent's one-minute billing unit and simple policy for pricing save you from scenarios where quick repairs manage to end up as substantial invoices. Progent's penchant for disposing of problems quickly means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered an arsenal of customized technologies and proven methodologies which permit the maximum degree of effectiveness for remote technical support and troubleshooting for computer networks of any size. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the experts of Progent's Technical Response Center to link to your company's environment remotely without violating system security.

Progent's advanced technical support reporting application maintains extensive histories describing the service that Progent's customers have been provided. Progent's team consultants have the benefit of the records of services rendered to every Progent customer by every engineer. This history of anomalies and resolutions is structured as a conveniently accessible internal database that allows Progent's remote technical engineers to share their experiences company-wide to ensure that the quality of Progent's support grows daily. Progent's advanced accreditations and working associations with major industry leaders including Cisco and Microsoft open up other massive support databases and permit priority response from manufacturers' in-house product engineers so Progent's online service specialists are able to come up with the best resolutions in the least time.

Remote technical support services offered by Progent to businesses in Brasília Federal District include:

ProSight Flat-rate IT Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate services designed to enable small and medium-size organizations to utilize the same cutting-edge technology deployed by many of the industry's top corporations. The ProSight line of IT management outsourcing services addresses all key facets of modern networking such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis tools to guard endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to automate the complete malware attack lifecycle including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that addresses your organization's unique requirements and that helps you prove compliance with government and industry information protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also assist you to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup processes and enables rapid recovery of critical files, applications and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security vendors to deliver centralized management and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's onsite gateway device provides a further level of analysis for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, track, optimize and debug their connectivity appliances such as switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that network maps are kept updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that require important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT management personnel and your assigned Progent consultant so any potential problems can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you’re making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with data security requirements, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your company's preparedness either to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective security and backup/recovery system that aligns with your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for special IT projects. Billing charges for ongoing development or consulting tasks are determined according to the level of expertise of the engineers involved. Progent's experience with these special fields of computer technology allows clients to execute major projects within budget and on schedule. Progent's special online engineering services include:

  • Call Center Services
    Progent's Help Desk Call Center service offerings for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, co-managed Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all aspects of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount off Progent's regular desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent’s Help Desk Co-management services allow your business to split responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progent’s Help Desk Co-management service is a collaborative service desk solution based on the leading professional services automation tool for managing service requests, ticketing, accountability, progress tracking, and reporting.

    Progent's Help Desk Call Center staff of veteran network professionals provides your clients in Brasília Federal District quick assistance from an efficient network service group with years of background delivering phone support and online diagnostics for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk recognition as a solid enabler of company performance, and Progent's goal is to solve instead of simply record technical problems.

  • Applications Services: Training, Customization, and Integration
    Progent's Applications Consulting Group can supply online and in-depth consulting support and training in special application areas including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and training for familiar Microsoft business applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information concerning Progent's expertise, programming, and training offerings, visit Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of multi-OS networks that incorporate Linux, Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new implementation of System Center 2016, expand or tune your current one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver organizations in Brasília Federal District online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to suit your environment so that your IT support is proactive rather than reactive. By detecting possible issues before they evolve into network outages, automated monitoring can avoid disruptive and expensive service failures. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or environments that incorporate a variety of platforms.
How Your Brasília Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency online expertise with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or visit Contact Progent. For businesses and startups in Brasília Federal District, Progent's phone-based computer support engineers can provide expert and cost-effective IT help the instant your business needs it. More than a decade of providing remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to refine remote access tools to solve network problems quickly while avoiding the cost and lost productivity that comes with in-person support calls.

Even if your Brasília organization deals with a local freelance consultant or maintains a full time organization that can handle ordinary network problems, Progent’s Microsoft and Cisco certified consultants can provide an easy and seamless virtual extension of your on-site resources in cases when your regular IT support personnel either lack the time or the knowledge to resolve unexpected network crises or especially complex integration projects.

Advantages of Progent's Network Help for Companies in Brasília Federal District
Progent's remote technical help services enable your Brasília company to experience the benefits of timely, enterprise-level network support without the expense of managing a full-time IT organization. Your information system will acquire greater strategic worth by becoming more available, productive, and protected. Advantages to your company include:

  • Convenient virtual extension of your on-site IT resources
    For most organizations in Brasília Federal District, local network support providers, whether made up of freelance consultants or an internal maintenance staff, can solve typical technical issues. On the other hand, major troubles sometimes strike when local support personnel are overstretched or absent, and some problems may involve IT products that is beyond the scope of your onsite support technicians. In these instances, Progent's online support professionals provide a convenient, fast, and economical way to augment your regular resources and to convey useful knowledge to increase your ability to resolve future issues in-house.

  • Less Dependence on Individual Consultants
    For network maintenance, smaller companies commonly rely on independent freelance consultants. Although freelance consultants have smaller internal costs than larger consulting companies and can often charge lower rates, they are often stretched too thin, making it difficult to respond rapidly to crisis situations. If an independent consultant is occupied with another client, sick, on vacation, or in class, the lack of reserve help may require your business to wait for assistance during an IT crisis. As your company grows, network downtime and problems with critical applications are more expensive. The money you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent offers an on-call source of backup support experts to insure your IT system is always up and running.

  • Build a Scalable Foundation for Smooth Expansion
    Organizations typically start with an IT system implemented on a shoestring budget. Lacking a scalable framework, band-aid fixes often get piled onto a weak foundation. When a company grows, stability and expandability issues can hinder the success of the organization. Such badly built systems require careful analysis, intelligent long-term planning, and broad-based IT knowledge to evolve to a network architecture that can provide the solid foundation to meet vital business demands and ease future growth.

  • Interact with Problem Solvers Instead of Product Vendors
    Smaller organizations require advice and technical education to negotiate an ever more complicated maze of product options available for accelerating business success and enhancing efficiency. Businesses hardly need a computer engineer who is trying to earn a commission on a certain vendor's technology. Network support and product sales can result in a scenario where the recommended solution is built around a predetermined product instead of the true needs of a business. Progent eliminates these conflicts of interest by offering only services rather than products. This enables Progent to match technical expertise with the best interests of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of technical background, refined support tools, and familiarity with corporate IT enable companies to escape the pitfalls associated with excessive dependence on smaller service firms, individual freelance service providers, or limited in-house IT help.

Progent adds value by providing:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Premier consultants average more than ten years of real-world professional experience, in the trenches of network support, performing a broad variety of IT projects for an extensive mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting personnel. This means that you get not just world-class IT skills, but also a support engineer with field-tested approaches for applying computer knowledge to solve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for online service and in-person visits per minute. Consequently, you owe only for delivered support. Progent does not impose a more expensive rate for off-hours or urgent service, and inside California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no service activation fee and asks no monthly commitment for services delivered during regular business hours. Many service organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick repairs so you won't be forced to permit less critical problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has developed a comprehensive support reporting system that records and organizes complete documentation for all billed services. Unlike some independent consultants or local service organizations who provide scant documentation or specifics of tasks done, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the support documentation sent by every staff member to every client. The practice of detailing and organizing service records results in more efficient service and eliminates a variety of common misfortunes such as when a support client is virtually held captive to a consultant who refuses to release vital service information.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting companies to offer round-the-clock remote tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating potential issues before they cause downtime, network monitoring can keep your information network from painful and expensive service losses.
How Does Our Company Start Getting Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.

An index of content::

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    Small Business Online Troubleshooting

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    Progent's Microsoft-certified SQL Server 2017 consultants can assist your business to assess the business benefits of upgrading to SQL Server 2017 and can assist you to design and carry out a smooth migration of your databases and applications to any network model including local, cloud-based, or hybrid. Progent's consultants offer online or onsite support ranging from on-demand architecture review or troubleshooting to end-to-end project management and co-management to make sure your SQL Server 2017 project is successfully completed on time and within budget.

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    IT Services DoubleTake Carbonite Availability

    DoubleTake/Carbonite Software offers a family of products designed to deliver small businesses a range of cost-effective alternatives for replicating and restoring vital applications including Microsoft Exchange, SQL Server, Blackberry, and SharePoint. Progent’s business continuity planning experts have extensive backgrounds incorporating DoubleTake/Carbonite products into small business IT networks to achieve an advanced state of availability and disaster recovery capability at a budget-friendly price.

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    Progent's Cisco CCIE-certified Wi-Fi infrastructure consultants can provide online or on-premises integration and debugging services to help you to design, implement, upgrade, tune, manage and troubleshoot Aironet wireless AP deployments of any size or topology. Progent's Cisco Wi-Fi controller experts can also help you to combine your wireless environment with your wired network and cloud-hosted resources to build a seamless enterprise-wide connectivity solution that is simple to administer and expand. Progent also offers affordable Wi-Fi site surveys to assist you to determine the most efficient selection, location and setup of Aironet wireless access points to work with your specific workplace design, construction, and expected network traffic.

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  • CISSP Certified Cybersecurity Consultancy CISSP-ISSAP Security Consultancy
  • Catalyst Switch IOS-XR Specialists Catalyst Switch Network Consultant
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    Progent provides nationwide online help and troubleshooting services for businesses that run Solaris environments or whose IT systems include a mix of Solaris and Microsoft technology. Remote IT help offers optimum leverage for your IT dollar by extending client efficiency and limiting the time billed for computer repair services. Advanced remote access tools and skilled service specialists and engineers allow Progent to handle the majority of network problems without wasting time and money by traveling to your location. In most of cases your network problems can be remediated by telephone or through a combination of phone help and remote network analysis. Progent can put you in touch with Cisco CCIE infrastructure experts and CISSP and ISSAP certified security specialists to help you with the toughest network problems.

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    UNIX with Windows Professional

    If your office network combines UNIX, Linux or Solaris technology with Windows, Progent can show you how to integrate your computers into a unified environment that permits all your operating systems to coexist for simple administration, seamless information exchange, high reliability, enhanced throughput, and strong protection. Progent's UNIX/Linux/Solaris and Microsoft Windows integration assistance offerings feature IT infrastructure configuration and support, support for Windows services for UNIX, remote server monitoring and management, remote network help and troubleshooting, in-person technical support, and Help Desk Call Center services.

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    Infor CloudSuite Industrial, previously called SyteLine, is an ERP solution that incorporates over 25 years of background assisting manufacturing and service organizations to manage supply chains and streamline critical business processes in order to bring products to market fast and adhere to customer schedules dependably. Progent offers the expertise of an ERP specialist with over two decades of experience with the Infor CloudSuite Industrial/SyteLine product family. Progent offers remote or on-premises consulting that spans from occasional advice to comprehensive solution planning and project management outsourcing or co-sourcing. Sample services offered by Progent for Infor CloudSuite Industrial include implementation, upgrades, business analysis, application development, Configure/Price/ Quote, web site integration, debugging, data conversion, Office 365 integration, disaster recovery planning, and database administration.

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    Progent's Mac support engineers can assist you with a broad array of network foundation issues such as network architecture, off-site and mobile access, internetwork communication, protection, and new technologies such as VoIP and high-speed wireless networking. For company networks built exclusively on Apple Mac OS X or for systems that use a mix of Mac, Linux and Windows powered servers and desktops, Progent has the knowledge and depth to handle the challenge of planning, configuring, and supporting a system infrastructure that is reliable, safe, efficient and aligned with your business objectives. Progent can help you deploy Apple’s Xserve enterprise servers, Apple's Xserve RAID non-stop storage products, and Apple's Xsan storage area network solution. Progent can also provide skilled professionals to support Cisco routers and switches.

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    Progent's CISSP-certified network security consultants can help businesses of any size with any facet of IT security. Progent can implement cost-effective security solutions that guard a small office from advanced malware attacks or Progent can plan, configure, and monitor a comprehensive security environment for hybrid networks that accommodate onsite, online, and mobile clients accessing network resources distributed over multiple physical datacenters and public and private clouds.

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    Microsoft Mac Office allows Mac users to run the world's most popular business applications. Progent's Apple-certified Macintosh experts can help you set up Microsoft Office for Macintosh on a mixed-platform environment combining Apple OS X and Windows computers so that Mac users can access the new capabilities of Word, Excel, PowerPoint and Entourage in order to share data and system resources with co-workers who run Windows. Progent's engineers have experience with both Mac and Windows technology and can support environments that combine Apple Macintosh with Microsoft Windows computers with complete resource sharing, or environments which carefully limit sharing between Apple Mac and Windows systems.

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    For large organizations, Progent can supplement in-house network support staffs by offering world-class experience in deploying key Microsoft and Cisco technologies. Progent's certified professionals can provide Enterprise Active Directory help, Exchange Server 2010 integration, SharePoint experience, and Microsoft SQL Server help. For the national or worldwide enterprise with branch offices, Progent can perform as a seamless nearby supplement of corporate network management. Progent’s enterprise consulting services include corporate-wide security, remote branch office support, network design, Sarbox compliance, project management, and world-class service for multi-site network environments based on Enterprise Windows. Progent can offer on-site engineers and technicians to help with a site relocation or branch move, or a system designer to help with building or utilizing an Internet Data Center or co-location site.

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    Progent’s Co-managed Help Desk service allows your IT organization to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progent’s Help Desk Co-management service is a collaborative support solution built around the leading shared professional services automation platform for handling end-user service requests, ticketing, responsibility, status tracking, and reporting.

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    Progent's Microsoft and Cisco-certified consulting engineers can help your organization to determine the value of Microsoft Exchange Server 2010 for your company and can assist your IT staff to plan and implement a smooth upgrade to Exchange Server 2010 from Microsoft Exchange 2003 or Microsoft Exchange 2007 Server that will provide fast return on investment by improving your productivity, cutting the cost of equipment and service, streamlining management, and integrating your vital communications platforms.

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    NetApp Disaster Recovery Engineers

    Progent can provide enterprise customers the services of a NetApp-certified consultant for remote or on-premises support for NetApp's entire line of SAN software and hardware products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod private cloud infrastructure, SnapMirror, SnapVault and OSSV continuous D2D backup, Virtual Storage Console for VMware vSphere, MultiStore/vFiler for secure IP space separation, OnCommand Unified Manager Core, plus NetApp's FAS, AFF, V-Series and N-Series hardware products. Areas of NetApp SAN storage technology supported by Progent include SAN dsign, hybrid-cloud deployment, virtualization, migrations, transparent updates, storage management, information assurance, disaster recovery, and troubleshooting. Progent offers Tier 3 support to help you to take care of issues with NetApp SAN storage deployments efficiently based on leading practices.

  • Engineers Azure and SharePoint integration Specialists Azure and SCDPM integration
  • Exchange 2019 SharePoint Integration Technical Consultant Exchange 2019 Mailbox Migration Help and Support
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    System Center Configuration Manager 2016 automates application and device deployment at scale, streamlines compliance settings management, inventories network resources, protects against corporate data leakage, provides network health reporting, enables safe self service, and offers a common point of control for managing multi-operating system networks running on-prem, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified SCCM 2016 consultants and Microsoft Azure cloud experts can assist businesses of any size with any facet of designing, implementing, using and repairing a System Center 2016 Configuration Manager deployment for on-premises, cloud-based, or hybrid networks.

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    Progent is a leading innovator in economically delivering enterprise-class IT support to small businesses. Progent's achievement in handling the network service needs of the historically underserviced small company sector is the cumulative result of major technical and process innovations that have removed a great deal of the traditional costs out of administering IT support, injected unprecedented technical expertise into the IT service mechanism, and significantly accelerated the repair process.

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  • Android and SharePoint integration Network Consulting
    Android and Windows Server integration Technology Consulting

    Progent's seasoned group of network consultants and subject matter specialists have extensive background providing remote and on-premises support for businesses of any size who need to incorporate Android phones into their IT networks so that mobile clients can be productive from virtually anywhere. Progent has the range of know-how to resolve technical issues that involve numerous vendors and that represent a mix of older and up-to-date information technology. Progent provides cost-effective online consulting to assist you with any stage of designing, configuring, managing and maintaining your Bring-Your-Own-Device (BYOD) solution. Progent can deliver occasional technical support to help you to resolve particularly challenging technical problems, or Progent can provide comprehensive project management services to ensure that you finish major IT projects on schedule and within budget. Progent can help with local, cloud-based, or hybrid networks and can provide expertise with all major operating systems, applications, management tools and hardware infrastructure. Progent also can provide specialized group or individual training to show you how to manage and use Android phones and tablets to maximize their business value.

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    Microsoft Windows Server 2008 R2 Consulting

    Windows Server 2008 is an important step forward in making IT networks more protected and fault tolerant, easier to virtualize and administer, higher performing, and able to offer an improved platform for web publishing. Progent can help your company benefit fully from the improvements incorporated into Windows Server 2008 by delivering consulting, troubleshooting, education, staffing, monitoring, and security engineering services.

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    Remote 24x7 monitoring, automated alarms, and periodic reports are crucial to maintaining the health of your network and eliminating preventable and costly disruptions. Remote Monitoring and Management (RMM) technology has advanced to the point that businesses of any size can get a level of protection that was previously limited to large enterprises. Progent offers several RMM options available as low-cost service packages created to assist your company to detect and fix a an array of IT network problems before they get big enough to hurt productivity.

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  • Microsoft ISA Server Technical Support Microsoft Certified Expert ISA 2004 Consulting
  • Brasília-Samambaia Small Business Outsourcing
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    The ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent backup/recovery expert. The interview is intended to evaluate your company's ability either to defend against ransomware or recover rapidly after a ransomware attack. Progent will consult with you personally to collect information concerning your current antivirus tools and backup/recovery procedures, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient AV and backup/recovery system that minimizes your vulnerability to a ransomware attack and aligns with your company's requirements.

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  • OS X Technical Support Consultant Services Consulting Services Mac Phone-based
  • Office 365 Gmail migration IT Services Office 365 and on-premises Exchange Professionals
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  • Offsite Employees VoIP Network Engineer Remote Employees IP Voice Consultant
  • Offsite Workforce Brasília Consulting - Connectivity Assistance Brasilia Work from Home Employees Brasília Consulting Services - Solutions Consulting Services Distrito Federal
  • Online Consulting iPad Remote Support Apple Mac

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    Amazon AWS integration Contract Programming

    Progent can provide affordable online consulting to help businesses to integrate Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can help your IT team with every phase of Amazon AWS migration and troubleshooting including needs analysis, preparedness assessment, architectural design and review, testing, deployment, administration, performance optimization, licensing management, disaster recovery solutions, and security and compliance.

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    Operations Manager Case Studies

    Before Progent’s MOM-based solution, system issues were handled reactively, after users complained about them. With the help of proactive, computer generated warnings and trend analyses sent by Microsoft Operations Manager, Progent can now fix network issues before they grow to be serious enough to disrupt network availability. Thanks to MOM, Progent can deal with incipient problems before customers are aware that the problems are there. Progent has background with MOM 2005 and Microsoft Operations Manager 2000 to offer small business networks enterprise-class reliability, security and productivity.

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  • ProSight Email Content Filtering Consulting Cloud-managed Email Security Consult
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    Cisco Virtual Private Network Network Consulting

    Cisco's security and offsite connectivity technology for small to medium sized companies offer a complete range of easy-to-administer protection hardware and software to let you protect your entire network infrastructure. Cisco's VPN product family includes routers and switches, firewalls, and Virtual Private Network solutions. Progent's expert staff of consultants includes field-proven engineers with Cisco's Certified Internetwork Expert and CCNP qualifications who can assist your organization to select Cisco Virtual Private Network, Cisco RADIUS Security, and additional Cisco protection solutions that fit best with your corporate goals.

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    Progent's ProSight Email Guard uses the services and infrastructure of leading information security companies to deliver web-based management and comprehensive protection for your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a further layer of analysis for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter.

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    Progent's Microsoft-certified engineers can provide in-depth expertise in implementing, managing and troubleshooting all versions of Microsoft Project, Project Server, and Microsoft Project Online and can provide a broad range of affordable online consulting services following industry best practices to assist businesses of all sizes to receive all the benefits of this powerful project management solution. Consulting support available from Progent include solution design, installation and upgrades, strategies for safe collaboration among onsite and offsite users, network infrastructure optimization, and specialized online training.

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    Progent's Microsoft-certified consultants can help you to prepare for, implement, and operate Microsoft System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to upgrade smoothly to Configuration Manager 2012 from a legacy device and application management solution or help you to enhance your existing SCCM 2012 environment to accommodate your evolving IT requirements. Also, Progent can help you to build an infrastructure that fully supports SCCM by providing expertise with related Microsoft technologies including Active Directory Domain Services, SQL Server and SQL Server Reporting Services (SSRS), and IIS.

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    Configuration Manager 2016 automates application and device deployment and updating, centralizes compliance settings control, inventories network assets, protects against company data leakage, performs network health monitoring, enables secure end-user self service, and delivers a single control mechanism for managing mixed-OS ecosystems running on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified SCCM 2016 consultants and Microsoft Azure cloud integration specialists can help businesses of any size with any facet of designing, implementing, operating and repairing a SCCM 2016 solution for local, cloud, or hybrid environments.

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    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily evade legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a single platform to address the complete malware attack lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks.

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    Progent has 20 years of experience assisting small and medium-size businesses to plan, install, optimize, administer, and troubleshoot computer networks that support at-home workers.

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    Progent's Windows Server 2016 disaster recovery/business continuity experts can assist your organization to plan and deploy a DR system built around Microsoft's most advanced Failover Clustering technologies including Cluster OS Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for crash-consistent Recovery Point Objective (RPO), Storage Spaces Direct for enterprise-class network-attached storage using industry-standard hardware, Virtual Machine Load Balancing for enhancing the performance and fault-tolerance of Failover Clusters while reducing capital investment and management overhead, and Cloud Witness for fast, affordable deployment of a failover cluster quorum arbitration point.

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    Progent's Wi-Fi IP phone configuration experts offer remote and on-premises assistance to help your organization build and maintain a Cisco wireless VoIP phone deployment by providing services that can range from debugging the configuration of a wireless VoIP phone or AP to offering project management outsourcing or co-sourcing services for modernizing the wireless infrastructure of an entire campus.

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  • Top Contract Programmer Amazon Marketplace Web Service Amazon Marketplace Web Service development training Reports
  • Top Online Help SMS 2003 Upgrade SMS Server 2003 Upgrade Remote Technical Support
  • Top Quality Microsoft Exchange Migration Network Documentation Largest E-Mail Network Specialists

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    Specialists SCCM 2012 Site Hierarchy Design

    Progent's Microsoft-certified consultants can assist your business to prepare for, implement, and operate System Center 2012 R2 Configuration Manager. Progent can help you to migrate efficiently to SCCM 2012 from an older device and application management solution or assist you to modify your current SCCM 2012 environment to accommodate your changing business requirements. In addition, Progent can help you to build a software foundation that takes full advantage of SCCM by providing expertise with associated Microsoft technologies including Active Directory Domain Services (ADDS), Microsoft SQL Server and SQL Server Reporting Services, and Internet Information Services.

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  • Urgent Microsoft Certified Partner On-site Support SQL Server 2019 Performance Tuning Largest SQL Server 2019 Migration Consulting Services
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    Progent can assist your company to design, deploy and troubleshoot a backup solution built around MSP360 technology. MSP360 enables file/folder or image backup/recovery for virtual machines and physical computers, works with all leading public clouds, and permits you to create a backup ecosystem with a minimum Recovery Time Objective and a defined Recovery Point Objective. With ProSight DPS 360 Backup, Progent offers comprehensive monitoring and remote management of your backup environment to protect against data loss resulting from user mistakes, system errors, malicious insiders, and malware attacks such as ransomware. To find out more, go to ProSight Data Protection Services 360 Backup solutions.

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    Progent's Microsoft-certified engineers can deliver low-cost online and onsite help to implement your migration to Exchange 2010, produce thorough documentation of your new email system, train your network support team and users to get them up to speed rapidly on Exchange 2010, and offer ongoing management consulting and technical help. Progent's consultants can also assist you to migrate from Microsoft Exchange Server 2010 to Exchange 2013 or Exchange 2016.

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    The service background of Progent's certified Microsoft Windows Server 2003 consulting team, with an average of over 11 years of work in Microsoft technology, assures you success in identifying the version and configuration of Windows 2003 Server that matches most closely with your company's strategy. Progent can also assist you with designing, deploying, administering and troubleshooting sophisticated IT solutions powered by Windows Server, and can streamline your migration from Windows 2000 or Microsoft Windows NT.

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