Fast Online Technical Support for Brasília Federal District IT Networks
For businesses in Brasília Federal District, Progent provides remote support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have delivered online support to companies in all 50 states in the U.S. (See testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to solve complex networking problems, plus the assistance of CISSP-certified cybersecurity consultants to help with high-level security design and diagnostic issues.
Progent's online technical support engineers provide excellent leverage because they have the practical background and have access to the advanced technology necessary to solve the majority of information system problems quickly. This lowers immediate expenses because solutions use up fewer billable minutes. Online support also avoids the cost of sending a consultant to your location. Your organization benefits even more in incidental costs by reducing or eliminating network downtime and related costs stemming from business disruption, upset customers and vendors, idle workers, and distracted executives. Progent's extensive remote technical support experience is particularly valuable in environments that rely on public clouds for vital infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be useful.
Progent's pricing policy for remote help is designed to stretch your network support dollar. Progent charges by the minute for telephone-based assistance, so you owe only for the services that you actually get. Unlike typical online support firms, Progent requires no initialization surcharge or minimum payments. Progent's one-minute billing unit and simple policy for pricing do away with scenarios where speedy. minor fixes somehow turn into major invoices. Progent's skill at solving problems quickly means your business saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an array of customized technologies and proven processes which ensure the highest degree of effectiveness for remote engineering help and troubleshooting for IT networks of all sizes. Progent offers safe VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the experts of Progent's remote service group to interface to your company's system remotely without breaching system security.
Progent's proven service database system maintains comprehensive histories of all support that Progent's customers have received. Progent's authorized consultants have the benefit of the details of assistance delivered to every Progent client by any Progent engineer. This database of problems and repairs is structured as a quickly exploitable internal knowledge base that permits Progent's online technical professionals to communicate their experiences company-wide to ensure that the efficiency of Progent's support services grows over time. Progent's high-level certifications and working relationships with major technology companies such as Cisco and Microsoft open up additional massive support databases and permit fast access to vendors' internal support staff with the result that Progent's online service specialists are able to find optimal resolutions quickly.
Online technical services offered by Progent to customers in Brasília Federal District include:
Authorized Windows Experts
Progent's Microsoft-premier online support experts can provide computer system problem solving and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can help your company with a wide variety of technology support including Microsoft Windows Server 2022 solution design and migration services,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server deployment,
MS Exchange 2016 Server migration, Exchange Server 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration consulting, Microsoft Teams consulting, Microsoft Skype for Business planning and deployment support, Lync Server management, and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of cost-effective PC desktop consulting and support services to help you business to deploy, configure, repair, and manage desktop PCs and notebooks based on Windows. Progent's desktop consulting services include offering Windows 11 planning and migration consulting and Windows 10 configuration assistance, as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the administration of your PCs and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for networking consultants, and indicates an individual's technical knowledge at the master level. Cisco-qualified CCIEs know how to deal with even the most difficult challenges surrounding network infrastructure design, integration, management, security, and problem solving. Cisco CCIEs operate closely with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS Software network management utilities and coming up with workarounds or identifying program patches. Cisco qualified CCIEs provide exceptional value since their broad expertise allows them to resolve problems quickly. In common instances, less experienced consultants can wrestle for hours or even days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE certified consultants can tie into your network by means of the latest remote troubleshooting technology to perform fast, safe, and economical diagnosis and remediation.
Brasilia Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Brasilia metro area.
Progent locations in Brasilia Metro
Progent's Cisco CCIEs can provide consulting for all of Cisco's market leading selection of infrastructure products. Cisco technology support provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers setup and debugging, Cisco Catalyst switch consulting and support, Nexus switch support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco VoIP phones and IP video desktop phones solutions and wireless VoIP phones configuration, Cisco Meraki wireless access point layout and set up, Cisco Aironet Wireless APs deployment help, Cisco wireless controllers integration consulting, Cisco Security and VPN Integration services, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent also offers remote and on-premises Wi-Fi site surveys to help you to modernize your Wi-Fi ecosystem.
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to assist organizations to complete the time-critical first step in mitigating a ransomware assault by putting out the fire. Progent's remote ransomware expert can assist you to identify and quarantine breached servers and endpoints and guard undamaged assets from being compromised. If your Brasília network has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.
Ransomware Removal Help
Progent's ransomware recovery consultants can assist your Brasília business to reconstruct an IT network damaged by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor. Progent's group of cybersecurity experts have the wide range of knowledge required to reconstruct all vital components of a compromised system rapidly and with minimal loss of data. To find out more, visit Progent's ransomware removal and operational continuity expertise.
CISM and CISSP Certified Network Security Specialists
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a range of security solutions that can strengthen the safety of your Microsoft Windows, Apple macOS and OS X, Linux environment against attacks or help you to recover rapidly after a serious penetration. Security support services offered by Progent include: comprehensive information security analysis utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Nikto; quick recovery from malicious assaults; setting up firewalls; establishing safe techniques for remote and mobile connectivity; securing your messaging infrastructure against spam and DHA attacks; and offering 24x7 network monitoring.
Progent offers advanced online support to help businesses of all sizes integrate their IT infrastructure with popular public clouds including Azure and Amazon AWS. Progent can help your IT team to design and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-based systems or in hybrid network models that seamlessly combine on-premises IT assets as well as public cloud services. To help you to integrate public cloud services with networks, Progent can provide a variety of cloud integration services such as Microsoft 365 Exchange Online integration with local Exchange deployments,
Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration consulting. Progent has over 20 years of background providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a consistent process for recovering applications and services rapidly after a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, upgrades and patches and can produce audit reports to confirm complete service restoration, validate SLAs and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist your organization to design, deploy, test and maintain a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud tools for managing private and hybrid cloud environments that provide high uptime, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high level of automation regardless of the physical components used by the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists offer remote consulting services to cover a broad spectrum of information technologies such as network infrastructure, email systems, network and process security, plus UNIX/Linux and Windows integration. For server consolidation and simplified management in networks that include Linux with Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with transitioning from legacy applications to Microsoft Windows or Linux-powered solutions. Progent's team-oriented methodology for resolving network issues promotes quick escalation, if necessary, to consultants with task-relevant experience to tackle complex scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts service expense.
Important Linux variants for which Progent can provide expertise include:
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price managed services designed to allow small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by some of the world's top corporations. Progent's ProSight portfolio of outsourced network management services addresses all key areas of information technology including email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior machine learning technology to defend endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to automate the complete malware attack lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization experts can help you to design and configure a ProSight ESP deployment that meets your company's unique needs and that helps you demonstrate compliance with government and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with leading backup/restore technology companies to create ProSight Data Protection Services, a selection of management offerings that deliver backup-as-a-service. ProSight DPS services manage and track your backup operations and allow transparent backup and fast recovery of vital files, applications, system images, plus virtual machines. ProSight DPS helps your business protect against data loss resulting from hardware failures, natural disasters, fire, cyber attacks like ransomware, user mistakes, malicious employees, or software glitches. Managed backup services available in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these fully managed backup services are best suited for your network.
- Patch Management: Software/Firmware Update Management Services
Progent's managed services for patch management offer businesses of all sizes a flexible and affordable alternative for evaluating, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic information system. Besides maximizing the security and functionality of your IT network, Progent's patch management services free up time for your in-house IT staff to focus on more strategic initiatives and activities that deliver maximum business value from your information network. Find out more about Progent's patch management services.
- ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
Progent's Duo authentication services utilize Cisco's Duo technology to defend against password theft by using two-factor authentication. Duo enables single-tap identity confirmation on Apple iOS, Android, and other out-of-band devices. Using Duo 2FA, when you log into a protected application and give your password you are requested to verify your identity on a unit that only you possess and that uses a different network channel. A broad selection of devices can be used as this added form of authentication such as a smartphone or watch, a hardware token, a landline telephone, etc. You may register multiple validation devices. For details about Duo identity authentication services, see Duo MFA two-factor authentication services for access security.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing line of real-time and in-depth management reporting utilities designed to work with the industry's top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues such as inconsistent support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to deliver web-based management and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their connectivity appliances like routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, finding devices that need important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your IT system operating at peak levels by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT staff and your Progent engineering consultant so any looming issues can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an unbiased evaluation of the health of their network. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with data security standards, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent information assurance expert. The interview is intended to assess your company's preparedness to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your current cybersecurity posture and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup system that meets your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent can provide the skills of seasoned remote consulting experts for special IT projects. Progent's rates for longer-term development or consulting projects are determined based on the level of expertise of the consultants required. Progent's experience with these important fields of computer technology enables clients to execute major initiatives economically and on time. Progent's project-based remote engineering solutions include:
How Your Brasília Business Can Contact Progent's Online Service Professionals
Call Center Support
Progent's Help Desk Call Center support alternatives for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive solution that handles all facets of remote desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount from Progent's normal desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle challenging problems.
Progent's Help Desk Call Center consulting services can assist you in building an effective new Help Desk or improving your existing organization, identifying or enhancing Help Desk Call Center application software to meet the special requirements of your corporation, or providing occasional online personnel to supplement your existing Help Desk Call Center resources during high-demand scenarios such as software transitions, major upgrades, or installing new applications.
Progent's Help Desk staff of veteran network consultants gives your clients in Brasília Federal District instant contact with an effective support resource with extensive experience offering phone consulting and remote repair service for networks powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk Call Center recognition as a significant enabler of company performance, and Progent's target is to solve and not merely track IT problems.
- Business Applications Services: Training, Custom Development, and Integration
Progent's Applications Consulting staff can supply phone-based professional consulting expertise and training in key business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom programming, and training for popular Microsoft applications such as CRM, Project, Microsoft 365 Word, and Office Excel. For additional information on Progent's expertise, programming, and training offerings, visit Progent's Applications Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer advanced online and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of System Center2, extend or optimize an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver businesses in Brasília Federal District online IT infrastructure monitoring and reporting by providing System Center Operations Manager expertise. Progent can tune SCOM to fit your environment so your computer maintenance is proactive and automated. By spotting potential issues before they grow into full-scale emergencies, automated monitoring can minimize inconvenient and costly network failures. Progent can also assist with network monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or environments powered by a combination of operating systems.
To get in touch with Progent about emergency phone-based support with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or see Contact Progent.
For companies and new ventures in Brasília Federal District, Progent's online computer support specialists can provide professional and affordable system support the moment your company needs it. More than two decades of offering online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to refine remote connectivity technology to fix computer problems rapidly while avoiding the expense and lost time associated with on-site support calls.
Even if your Brasília company deals with a local independent support technician or maintains an in-house organization that know how to handle ordinary network problems, Progent's Microsoft certified consultants are available to offer a convenient and transparent virtual expansion of your on-site resources in cases when your usual service personnel either don't have the availability or the knowledge to fix sudden system emergencies or particularly complex integration projects.
Features of Progent's Remote Network Services for Brasília Federal District
Progent's online help, Internet-based troubleshooting, system security expertise, and network administration services give offices in Brasília Federal District the greatest leverage for your IT investment. Whether you require one-time phone support and remote troubleshooting or full-time Help Desk call center support and system administration, Progent's experts can provide your business enterprise-level IT support while permitting you to eliminate the expense and hassle of carrying a large in-house IT organization. Key features of Progent's online help program include:
- Immediate Phone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can deliver immediate and affordable expertise to offices in Brasília Federal District and is also ideal for networks in more remote regions that have a limited supply of technicians with in-depth experience supporting Microsoft's latest family of server technologies. All Progent engineers have at least 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the use of a wide array of Microsoft support utilities, service databases, and on-going education.
- Per Minute Billing to Minimize Costs
Progent provides online support on a by-the-minute billing plan, so you pay only for the services you receive. Progent has no minimum charge for phone service and imposes no periodic subscription fee for support services delivered during regular working hours. This keeps you from paying big invoices for routine fixes.
- Availability of Cisco Certified Network Infrastructure Professionals
Progent's certified experts for Cisco can provide help from on-staff professionals with experience in planning, implementing, and supporting networking environments powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, high-availability, and secure infrastructure for fixed and mobile networking.
- Application Specialists Group
Progent's basic consulting offerings consist of technology integration, Microsoft Exchange expertise, network security design, and Help Desk sharing services. Progent's Experts group offers in-depth consulting expertise in critical application areas. Support available from the Application Experts staff includes:
Microsoft Dynamics GP Support and Programming
Microsoft Project and Project Online Expertise
Microsoft Office 365 solutions support
Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Help
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Integration Consulting
UNIX, Linux and Solaris Integration
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Application Design, and SQL Server 2014 Application Development and Troubleshooting
Oracle Database Administration and Software Programming
MySQL Management Support and Application Design
Apple Macintosh Help
Amazon MWS Software Design and Programming
By providing a convenient one-stop source for network generalists and application experts, Progent is able to tailor fast, cost-effective, and thorough IT solutions that meet the specific requirements of your company.
- State of the Art Remote Access Software
Secure remote connectivity permits Progent's service professionals to see exactly what your customers see. This makes it possible to produce quick fixes to problems that might otherwise demand an expensive onsite service call. Effective online access tools and expert technicians together enable Progent to repair most network problems rapidly and economically. Progent is an industry leader in offsite troubleshooting and automated system analysis.
- Compatibility with Popular VPN Gateways
Progent supports safe VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to access your network remotely without compromising network security.
- 24x7 Service for High Network Uptime
For organizations with line-of-business applications, Progent offers optional round-the-clock remote technical services. Combined with remote 24x7 network monitoring based on MS Operations Manager 2007, this service can help produce high system availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are designed especially for budget-constrained organizations whose clients require immediate recourse to a Help Desk service with effective phone support and complete escalation ability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of technical expertise, fine tuned remote support software, and familiarity with corporate IT enable companies to escape the limitations of exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited internal resources.
Progent adds value by offering:
How Does Our Company Start Getting Online Computer Help from Progent?
- Proven Methodology
Progent's team of Microsoft and Cisco Certified experts average more than a decade of hands-on industry background, at the forefront of IT support, performing a wide variety of IT tasks for a large array of customers. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support staff. This guarantees that you get not just expert technical skills, but also a consultant with field-tested approaches for using computer knowledge to solve real-world IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for remote service and on-premises help by the minute. As a result, you are billed only for received support. Progent does not impose a higher rate for off-hours or urgent service, and within California or in areas where Progent offers in-person service, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no startup fee and requires no retainer for services provided during regular business hours. Many support organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids big invoices for quick solutions so you will not be tempted to allow simple problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to resolve technical issues that are within their scope, Progent can focus on delivering hard-to-find services where Progent faces little competition. Businesses who utilize trusted freelance service providers or who employ in-house IT staffs benefit when Progent passes on information about critical technology and tested processes to make their IT environments more reliable, secure, and productive.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the few support firms to offer 24x7 remote tracking services powered by Microsoft Operations Manager. MS Operations Manager allows your network support to be proactive instead of reactive. By uncovering potential issues before they result in downtime, system monitoring can keep your information network from stressful and expensive service losses.
To get started with Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.