Fast and Affordable Remote Troubleshooting for Brasília Federal District Networks
For businesses in Brasília Federal District, Progent provides online help for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered online support to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to solve challenging networking issues, plus the assistance of CISSP-accredited cybersecurity experts to help with advanced security architecture and diagnostic jobs.
Progent's remote technical support engineers provide exceptional value due to the fact that they possess the practical background and are equipped with the advanced tools necessary to solve most information system problems quickly. This reduces immediate costs because solutions accumulate minimal billable minutes. Online help also eliminates the expense of sending a consultant to your site. Your company benefits even more in incidental costs by minimizing or eliminating system downtime and associated costs stemming from business disruption, upset customers and vendors, unproductive employees, and de-focused management. Progent's extensive online consulting expertise is particularly important for businesses that rely on public clouds for vital network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be an alternative.
Progent's billing model for online support is designed to leverage your network support dollar. Progent charges by the minute for phone consulting, so you are invoiced only for the support that you receive. Unlike many online support firms, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute granularity and clean model for billing eliminate scenarios where quick fixes manage to turn into big bills. Progent's skill at disposing of technical issues efficiently means your business saves cash.
Progent's Online Consulting and Technical Support Services
Over time, Progent has refined an array of customized tools and field-proven processes which permit the highest level of effectiveness for online engineering help and repair for computer networks of any size. Progent provides safe VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the experts of Progent's Technical Response Center to access your company's network without compromising network security.
Progent's sophisticated service database application maintains extensive documentation of all support that Progent's customers have received. Progent's staff consultants have access to the specifics of all help delivered to every Progent client by every consultant. This history of issues and responses is organized as an easily retrievable support database that permits Progent's online support engineers to communicate their knowledge company-wide to ensure that the value of Progent's support improves daily. Progent's advanced accreditations and close relationships with important vendors including Cisco and Microsoft make available additional extensive technical databases and permit priority access to manufacturers' internal product engineers with the result that Progent's online service experts are able to determine the best solutions promptly.
Remote support services offered by Progent to companies in Brasília Federal District include:
Certified Microsoft Windows Support
Progent's Microsoft-certified online support professionals offer network troubleshooting and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can assist your company with a broad variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 Server deployment,
MS Exchange Server 2016 migration, Exchange Server 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint 2019 design and configuration, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Teams consulting, Skype for Business migration consulting, Lync Server integration, and Microsoft Communications Server 2007 upgrade,
Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Microsoft Office Access Development and Training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad array of cost-effective desktop services to help your company to install, configure, repair, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's desktop consulting services include providing Microsoft Windows 10 migration support plus Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to streamline the management of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco CCIE certification is the top accreditation for network infrastructure engineers, and indicates a person's networking skills at the master level. Cisco-qualified CCIEs can handle even the most complex problems occurring in network infrastructure design, deployment, management, compliance, and troubleshooting. CCIEs work closely with Cisco's internal engineers in isolating problems with Cisco IOS Software network administration utilities and developing workarounds or locating software updates. Cisco CCIEs are an exceptional value because their deep experience enables them to find solutions for problems rapidly. In many cases, less qualified service providers can struggle for hours or even days with the same tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can connect to your network via state-of-the-art remote troubleshooting technology to provide efficient, safe, and affordable diagnosis and remediation.
Brasilia Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Brasilia metro area.
Progent locations in Brasilia Metro
Progent's CCIEs can provide assistance with the entire range of Cisco's industry-leading family of infrastructure appliances. Cisco technology expertise offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers installation and upgrades, Catalyst switch support, Nexus switch consulting and support services, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and wireless VoIP phones configuration, Cisco Meraki wireless access point planning and configuration, Aironet Access Points deployment services, Cisco wireless controllers consulting, Cisco VPN Integration support, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration expertise. Progent also offers remote and onsite Wi-Fi site surveys to assist you to optimize your Wi-Fi ecosystem.
CISM and CISSP Certified Network Security Engineers
Progent's certified CISSP and CISSP-ISSAP security and compliance experts offer a range of system protection solutions that can enhance the safety of your Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or assist your company to clean up rapidly after a serious breach. Security consulting services offered by Progent include: in depth data security evaluation using tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; rapid recovery from virus and worm assaults; integrating firewalls; establishing secure architectures for off-site and mobile communication; guarding your email infrastructure against viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote support services to help companies of any size integrate their networks with popular public clouds such as Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid environments that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid network models that combine on-premises IT assets as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of experience delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable runbook for restoring services rapidly after an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, upgrades and patches and can generate reports to verify complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist you to plan, deploy, test and maintain a DR system powered by VMware SRM.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and hybrid cloud environments that provide maximum uptime, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high degree of automation regardless of the hardware used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer phone-based support services to address a wide range of information technologies such as network architecture, messaging solutions, system and process security, plus UNIX and Windows integration. For server economization and simplified management in networks that include Linux-based systems and Microsoft Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also help with migration from older systems to Windows or Linux environments. Progent's group-oriented methodology for solving network issues enables quick escalation, if necessary, to engineers with appropriate expertise to handle complex scenarios. This expedites solutions of urgent problems, reduces lost productivity, and cuts support costs.
Major Linux variants for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, fixed-price services designed to enable small and mid-size organizations to benefit from the same advanced technology deployed by some of the industry's top enterprises. Progent's ProSight line of IT management outsourcing services addresses all critical aspects of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning tools to guard endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to address the entire malware attack lifecycle including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital files, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide advanced support to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FINRA, and PCI and, when necessary, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security vendors to provide centralized control and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper level of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent’s ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, reconfigure and debug their networking hardware like routers, firewalls, and load balancers plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that require critical software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT staff and your assigned Progent engineering consultant so that any potential problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can save up to half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you’re making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to get an unbiased assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management tools available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include simpler network management, improved compliance with government and industry security regulations, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to assess your company's preparedness either to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create an efficient AV and backup environment that aligns with your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent offers the services of seasoned online consulting experts for contract information technology projects. Progent's rates for ongoing consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's experience with these special fields of computer technology allows clients to execute critical initiatives within budget and on schedule. Progent's special online consulting services include:
How Your Brasília Business Can Contact Progent's Online Technical Support Professionals
Help Desk Support
Progent's Call Center service options for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Call Center services, co-managed Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that manages all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.
Progent’s Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progent’s Help Desk Co-management service is an advanced service desk solution based on the top professional services automation (PSA) tool for managing service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Call Center staff of seasoned network professionals offers your customers in Brasília Federal District immediate communication with a dependable technical support group with years of experience delivering phone help and remote troubleshooting for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Call Center recognition as a crucial contributor to business productivity, and Progent's goal is to solve and not simply record technical issues.
- Business Applications Support: Education, Development, and Problem Solving
Progent's Applications Experts Team offers remote and in-depth engineering support and training in key application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and training for popular Microsoft applications including CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more about Progent's consulting, customization, and training offerings, visit Progent's Applications Experts Group.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; cohesive management of multi-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent offers companies in Brasília Federal District online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to accommodate your business so that your IT maintenance is proactive rather than reactive. By anticipating emerging issues before they evolve into downtime, system monitoring can minimize disruptive and expensive information system breakdowns. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Windows environments, or networks powered by a variety of operating systems.
To contact Progent about urgent phone-based support with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or see Contact Progent.
For organizations and startups in Brasília Federal District, Progent's phone-based network support engineers are ready to provide expert and economical system support whenever your company has to have it. Long experience providing online tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote access tools to solve network problems rapidly while avoiding the expense and lost productivity associated with on-premises service calls.
Even if your Brasília company has a regular independent consultant or employs an in-house IT staff that can handle common computer problems, Progent’s Microsoft certified consultants are available to offer a convenient and seamless remote extension of your local resources for situations when your usual service personnel either lack the availability or the knowledge to address sudden system emergencies or especially challenging integration projects.
Advantages of Progent's Network Help for Businesses in Brasília Federal District
Progent's online IT consulting services allow your Brasília business to enjoy the benefits of immediate, enterprise-class network support without the expense of managing an in-house IT organization. Your information system will derive greater strategic worth by becoming increasingly reliable, productive, and protected. Benefits to your company include:
- Convenient virtual expansion of your local IT resources
For most organizations in Brasília Federal District, nearby computer service providers, whether represented by freelance consultants or an internal IT staff, can resolve typical technical problems. On the other hand, IT crises sometimes occur when your regular support personnel are too busy or absent, and some trouble may involve technology that is unfamiliar to your usual support technicians. In these instances, Progent's online support professionals give you a convenient, fast, and economical way to augment your regular resources and to convey useful information to improve your ability to resolve future problems in-house.
- Reduced Dependence on Individual Consultants
For IT support, smaller businesses often depend on individual freelance consultants. Although independent consultants carry less overhead than big service organizations and can often charge lower rates, they are often overbooked, making it difficult to respond rapidly to urgent situations. If an independent consultant is occupied with another client, sick, on vacation, or in class, the absence of reserve help may force your company to go without help during an emergency. As your business expands, system downtime and trouble with critical applications become more expensive. The money you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a dependable source of reserve support expertise to make sure your network is always available.
- Create a Scalable Basis for Smooth Expansion
Businesses typically start with an information architecture created on a shoestring budget. Lacking a proper infrastructure, band-aid fixes can get piled onto an unstable foundation. When a company grows, reliability and expandability issues can impede the productivity of the organization. Such badly designed systems require proper assessment, smart long-term planning, and broad-based technical expertise to evolve to a system infrastructure able to offer the solid foundation to meet vital business demands and ease downstream expansion.
- Interact with Problem Solvers Instead of Technology Resellers
Smaller companies require guidance and technical training to negotiate an increasingly complex maze of technology options capable of promoting business success and improving productivity. They hardly need a network engineer who is trying to resell a certain vendor's products. Network support and product sales can lead to a scenario where the proposed
solution is designed around a profitable technology rather than the genuine needs of a client. Progent avoids these conflicts of interest by offering just services rather than products. This allows Progent to align technical consulting with the real needs of customers.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's staff size, range of technical experience, fine tuned remote support tools, and familiarity with enterprise networking enable companies to escape the pitfalls associated with exclusive dependence on smaller service firms, independent freelance consultants, or limited in-house resources.
Progent stands out by offering:
How Does Our Company Start Getting Remote Network Help from Progent?
- Best Practices
Progent’s team of Microsoft and Cisco Certified consultants average more than a decade of real-world professional experience, at the front lines of IT support, executing a broad variety of IT tasks for an extensive array of businesses. Each Progent support professional shares a proven collection of personal best practices which are combined into shared best practices standards that Progent instills in its support team. This ensures that you get not only expert technical help, but also a support engineer with field-tested methods for using computer knowledge to solve actual IT problems efficiently.
- Value Pricing
Progent's pricing model is to charge for remote service and on-premises visits by the minute. As a result, you pay only for delivered support. Progent does not demand a higher rate for after-hours or urgent support, and within California or in regions where Progent offers in-person service, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no startup charge and asks no retainer for services delivered during normal working hours. Many support organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates large invoices for quick fixes so you won't be forced to allow less critical problems to fester.
- Full Records of Delivered Services
Progent has created a sophisticated support reporting system that records and organizes complete documentation for all delivered support activities. Unlike some independent consultants or local service organizations who provide scant documentation or details of tasks done, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the service documentation sent by every consultant to each client. The discipline of documenting and organizing service records results in more efficient support and eliminates a variety of typical problems such as when a support client is effectively held captive to a consultant who won’t release the keys to the kingdom.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service firms to offer round-the-clock remote monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory rather than reactive. By uncovering possible issues before they result in downtime, system monitoring can save your IT network from stressful and costly availability disruptions.
To initiate Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.