Fast and Affordable Remote Troubleshooting for Brasília Federal District Networks
Immediate Remote Technical Support for Brasília SystemsFor organizations located in Brasília Federal District, Progent offers remote support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided remote support to companies in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE network specialists to handle challenging infrastructure issues, as well as the assistance of CISSP-qualified cybersecurity consultants to handle high-level security architecture and troubleshooting issues.

Progent's online technical support engineers offer exceptional value due to the fact that they possess the practical background and have access to the advanced technology necessary to resolve most network issues rapidly. This lowers direct costs since service calls use up minimal billable minutes. Online support also eliminates the expense of dispatching an engineer to your office. Your company benefits additionally in incidental expenses by reducing or eliminating system downtime and associated losses resulting from business disruption, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's advanced online consulting know-how is particularly helpful in environments that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an option.

Progent's billing model for online help is structured to leverage your IT service investment. Progent charges on a per-minute basis for phone consulting, so you are charged exclusively for the support that you actually get. In contrast to typical remote support organizations, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for pricing eliminate scenarios where speedy. minor solutions somehow end up as substantial invoices. Progent's skill at handling problems quickly means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined a collection of customized technologies and field-proven processes that promote the maximum level of effectiveness for remote engineering help and repair for information networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the engineers of Progent's online support team to connect to your network remotely without violating system security.

Progent's proven service reporting application maintains thorough histories of all support that Progent's clients have been provided. Progent's authorized service personnel have access to the details of all help provided to every customer by every Progent engineer. This database of issues and responses is organized as a readily retrievable internal knowledge base that permits Progent's online support engineers to share their experiences with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's extensive list of certifications and close relationships with major vendors such as Cisco and Microsoft open up other extensive support knowledge bases and allow fast access to vendors' in-house support staff so Progent's online consulting specialists can come up with optimal solutions quickly.

Online technical services offered by Progent to companies in Brasília Federal District include:

Progent's ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent provides a family of affordable, fixed-price managed services intended to allow small and medium-size businesses to utilize the same best-of-breed technology deployed by many of the world's top corporations. The ProSight portfolio of IT management outsourcing services addresses all critical areas of modern networking including email content filtering, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely evade traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to manage the entire threat lifecycle including protection, identification, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering via leading-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your company's specific requirements and that helps you demonstrate compliance with government and industry data protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also help you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with leading backup product companies to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and track your backup operations and allow non-disruptive backup and fast restoration of vital files, apps, system images, and virtual machines. ProSight DPS lets you protect against data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks such as ransomware, user mistakes, ill-intentioned employees, or software glitches. Managed services in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these managed services are best suited for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management offer businesses of all sizes a flexible and affordable alternative for evaluating, validating, scheduling, implementing, and tracking software and firmware updates to your ever-evolving information system. Besides optimizing the security and functionality of your computer environment, Progent's software/firmware update management services free up time for your IT team to concentrate on line-of-business initiatives and tasks that derive the highest business value from your information network. Learn more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA managed services incorporate Cisco's Duo technology to defend against password theft through the use of two-factor authentication. Duo enables one-tap identity verification with iOS, Android, and other out-of-band devices. With 2FA, whenever you sign into a secured application and enter your password you are asked to confirm who you are via a unit that only you have and that is accessed using a different network channel. A wide range of out-of-band devices can be utilized for this added means of ID validation such as a smartphone or wearable, a hardware token, a landline telephone, etc. You can designate several validation devices. For more information about ProSight Duo identity validation services, visit Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to deliver web-based management and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further level of analysis for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, optimize and debug their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating time-consuming management processes, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding appliances that need important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your IT system running at peak levels by tracking the state of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT personnel and your assigned Progent consultant so all looming issues can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you're making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an unbiased assessment of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your core network devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include simpler management, improved compliance with information security requirements, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent information assurance consultant. The interview is intended to help assess your organization's ability to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective AV and backup environment that aligns with your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent offers the services of seasoned online consulting experts for contract information technology projects. Billing rates for ongoing development or consulting tasks are set according to the qualifications of the consultants required. Progent's experience with these important areas of computer technology allows clients to execute critical projects within budget and on schedule. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk service options for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, co-managed Help Desk services, and Call Center consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all facets of remote desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's shared Help Desk services allow your business to share the load for Help Desk services transparently between your IT team and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution based on the leading professional services automation platform for handling service requests, ticket lifecycle, accountability, progress tracking, and metrics.

    Progent's Help Desk staff of experienced information technology experts provides your workers in Brasília Federal District instant communication with a dependable support group with years of background offering phone consulting and online troubleshooting for networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk perception as a key enabler of company productivity, and Progent's intent is to solve instead of merely track technical problems.

  • Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting Team provides online professional consulting support and education in key application fields including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and training for popular Microsoft business applications including CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more on Progent's consulting, custom programming, and training offerings, refer to Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts can provide advanced online and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of System Center2, expand or optimize your current one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in Brasília Federal District remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can configure SCOM for your environment so that your network support is proactive rather than reactive. By detecting potential problems before they grow into crashes, remote monitoring can head off inconvenient and costly service crises. Progent can also deploy system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or systems that incorporate a mix of platforms.
How Your Brasília Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Brasília Federal District, Progent's phone-based network support engineers can deliver expert and cost-effective system support whenever your organization has to have it. Over two decades of delivering online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to refine online access technology to repair network problems quickly while eliminating the expense and lost time that comes with on-site support visits.

Even if your Brasília organization works with a local freelance support technician or maintains a full time IT staff that know how to handle typical network problems, Progent's Microsoft certified engineers can still offer a convenient and seamless remote expansion of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the experience to resolve sudden system crises or especially complex integration problems.

Benefits of Progent's Network Help for Organizations in Brasília Federal District
Progent's remote IT consulting services enable your Brasília company to realize the advantages of on-call, enterprise-class network support without the expense of managing an in-house IT organization. Your information system will acquire added strategic value by being increasingly reliable, efficient, and protected. Advantages to your business include:

  • Seamless remote extension of your on-site IT resources
    For most organizations in Brasília Federal District, local computer service resources, whether consisting of freelance consultants or an internal maintenance staff, can solve the majority of technical problems. On the other hand, IT crises sometimes spring up when local resources are overstretched or absent, and some trouble may stem from technology that is unfamiliar to your onsite service people. In these instances, Progent's online service experts give you an easy, fast, and affordable solution to augment your regular help and to pass on useful information to improve your capability to deal with downstream problems locally.

  • Less Reliance on Freelance Service Providers
    For IT support, smaller offices often rely on independent freelance service providers. While freelance service people carry smaller overhead than larger support firms and can often charge marginally less, they are often overbooked, making it difficult to respond quickly to crisis situations. If a freelance service provider is busy with another customer, ill, on vacation, or in training, the lack of reserve help may force your company to go without help during an IT crisis. As your company expands, system unavailability and problems with critical software become more expensive. The budget you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent offers an on-call source of reserve service experts to make sure your network is always up and running.

  • Build a Scalable Basis for Seamless Growth
    Organizations typically start with an IT architecture implemented on a modest budget. Without a proper infrastructure, slap-dash repairs often get thrown on top of a shaky foundation. When a network grows, reliability and expandability issues can hinder the success of the business. These poorly designed environments require proper analysis, intelligent strategic planning, and extensive IT knowledge to upgrade to a system architecture that can provide the solid foundation to handle critical business demands and facilitate downstream expansion.

  • Work with Solution Providers Rather Than Product Resellers
    Smaller organizations require advice and technical training to navigate through an ever more complex maze of technology alternatives available for promoting business success and enhancing productivity. They do not need a computer consultant who is attempting to earn a commission on a certain vendor's products. Network support and product selling can result in a situation where the recommended solution is built around a predetermined product instead of the true needs of a client. Progent eliminates these conflicts of interest by selling just services rather than products. This allows Progent to match technical consulting with the real needs of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, range of IT knowledge, fine tuned remote support software, and familiarity with corporate IT enable businesses to avoid the pitfalls of excessive reliance on smaller consulting firms, individual freelance service providers, or limited in-house resources.

Progent adds value by providing:

How Does Our Company Begin Receiving Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.



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