Fast and Affordable Online Help for Brasília Federal District Computer Systems
For businesses in Brasília Federal District, Progent offers remote technical support for information systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have provided online troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified network specialists to solve complex infrastructure issues, plus the assistance of CISA and CISSP-certified cybersecurity experts to help with high-level security architecture and diagnostic jobs.
Progent's remote support engineers provide exceptional value due to the fact that they have the practical background and are equipped with the sophisticated technology required to resolve the majority of information system problems rapidly. Efficient support lowers immediate costs because service calls require minimal chargeable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your office. Your organization saves additionally with indirect costs by reducing or eliminating system outages and associated costs resulting from business disruption, disgruntled clients, unproductive employees, and de-focused executives. Progent's extensive remote technical support experience is particularly helpful in environments that are dependent on public clouds for vital infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an alternative.
Progent's billing model for remote support is designed to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you owe only for the services that you receive. Unlike typical online support organizations, Progent requires no initialization charge or minimum fees. Progent's one-minute billing unit and simple policy for pricing save you from scenarios where quick repairs manage to end up as substantial invoices. Progent's penchant for disposing of problems quickly means you spends less money.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered an arsenal of customized technologies and proven methodologies which permit the maximum degree of effectiveness for remote technical support and troubleshooting for computer networks of any size. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the experts of Progent's Technical Response Center to link to your company's environment remotely without violating system security.
Progent's advanced technical support reporting application maintains extensive histories describing the service that Progent's customers have been provided. Progent's team consultants have the benefit of the records of services rendered to every Progent customer by every engineer. This history of anomalies and resolutions is structured as a conveniently accessible internal database that allows Progent's remote technical engineers to share their experiences company-wide to ensure that the quality of Progent's support grows daily. Progent's advanced accreditations and working associations with major industry leaders including Cisco and Microsoft open up other massive support databases and permit priority response from manufacturers' in-house product engineers so Progent's online service specialists are able to come up with the best resolutions in the least time.
Remote technical support services offered by Progent to businesses in Brasília Federal District include:
Certified MS Windows Expertise
Progent's Microsoft-expert remote service professionals offer network problem solving and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can help you with a wide variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 migration, Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration consulting, Microsoft Teams consulting, Microsoft Skype for Business planning and deployment consulting, Lync Server management, and Microsoft Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide range of cost-effective PC desktop services to help you business to deploy, integrate, troubleshoot, and manage desktop PCs and laptops powered by Windows. Progent's desktop support services cover areas such as offering Windows 10 migration support as well as System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to centralize the management of your desktops and web-facing tablets and smartphones.
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for networking engineers, and indicates an individual's technical skills at the master level. Cisco CCIEs can deal with the most challenging problems occurring in network infrastructure planning, installation, management, security, and repair. CCIEs operate closely with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network administration tools and developing alternate approaches or locating software updates. CCIEs provide excellent cost-effectiveness since their depth of experience permits them to resolve problems quickly. In common instances, less qualified service providers can wrestle for hours or days with the same tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE certified support experts can connect to your environment using sophisticated on-line troubleshooting technology in order to perform efficient, safe, and affordable diagnosis and remediation.
Brasilia Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Brasilia metro area.
Progent locations in Brasilia Metro
Progent's CCIEs can provide assistance with the complete line of Cisco's top-selling family of connectivity appliances. Cisco infrastructure expertise provided by Progent includes Cisco ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers installation and upgrades, Catalyst switch consulting and support services, Nexus switch consulting, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco Voice over IP phones and IP video phones support and wireless IP phones solutions, Cisco Meraki wireless AP layout and set up, Cisco Aironet Wireless Access Points planning and integration help, Cisco WiFi controllers integration consulting, Cisco Security and VPN Integration services, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration expertise. Progent also offers online and onsite Wi-Fi site surveys to assist you to optimize your Wi-Fi infrastructure.
CISSP and ISSAP Certified Network Security Professionals
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a variety of system protection solutions to strengthen the safety of your Microsoft Windows, Apple macOS and OS X, Linux network against assaults or assist your company to recuperate quickly after a serious penetration. Security support services available from Progent cover in depth network security and compliance assessment using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; fast cleanup after virus and worm attacks; setting up firewalls; establishing secure mechanisms for remote and mobile connectivity; securing your email system from spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
Progent can provide expert online consulting support to help companies of all sizes integrate their IT infrastructure with leading public clouds including Azure and Amazon AWS. Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that utilize local resources along with public cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of public cloud migration services such as Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of background delivering advanced consulting services remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent workflow for restoring services quickly following an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also enables transparent testing for disaster recovery, upgrades and patches and can generate reports to verify full service recovery, validate SLAs and prove DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist your organization to design, deploy, test and maintain a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud tools for administering private and public cloud and hybrid cloud environments that deliver maximum availability, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to create a fully virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high level of automation independent of the physical components used by the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide phone-based support services to address a wide range of information technologies such as network infrastructure, email solutions, network and operational security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and simplified management in networks that combine Linux and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also help with migration from older systems to Microsoft Windows or Linux-based environments. Progent's team-oriented approach to resolving network problems enables fast escalation, when required, to engineers with appropriate experience to handle complex situations. This accelerates solutions of critical problems, reduces network downtime, and cuts support costs.
Progent's UNIX and Linux support engineers can provide emergency online assistance diagnosing anomalies within UNIX, Linux, or Solaris systems based on leading versions of UNIX including:
Apple Mac OS X
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Flat-rate IT Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate services designed to enable small and medium-size organizations to utilize the same cutting-edge technology deployed by many of the industry's top corporations. The ProSight line of IT management outsourcing services addresses all key facets of modern networking such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis tools to guard endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to automate the complete malware attack lifecycle including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that addresses your organization's unique requirements and that helps you prove compliance with government and industry information protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also assist you to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup processes and enables rapid recovery of critical files, applications and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security vendors to deliver centralized management and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's onsite gateway device provides a further level of analysis for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, track, optimize and debug their connectivity appliances such as switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that network maps are kept updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that require important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT management personnel and your assigned Progent consultant so any potential problems can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you’re making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with data security requirements, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your company's preparedness either to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective security and backup/recovery system that aligns with your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for special IT projects. Billing charges for ongoing development or consulting tasks are determined according to the level of expertise of the engineers involved. Progent's experience with these special fields of computer technology allows clients to execute major projects within budget and on schedule. Progent's special online engineering services include:
How Your Brasília Company Can Contact Progent's Online Technical Support Professionals
Call Center Services
Progent's Help Desk Call Center service offerings for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, co-managed Helpdesk services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all aspects of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount off Progent's regular desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.
Progent’s Help Desk Co-management services allow your business to split responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progent’s Help Desk Co-management service is a collaborative service desk solution based on the leading professional services automation tool for managing service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center staff of veteran network professionals provides your clients in Brasília Federal District quick assistance from an efficient network service group with years of background delivering phone support and online diagnostics for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk recognition as a solid enabler of company performance, and Progent's goal is to solve instead of simply record technical problems.
- Applications Services: Training, Customization, and Integration
Progent's Applications Consulting Group can supply online and in-depth consulting support and training in special application areas including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and training for familiar Microsoft business applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information concerning Progent's expertise, programming, and training offerings, visit Progent's Applications Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of multi-OS networks that incorporate Linux, Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new implementation of System Center 2016, expand or tune your current one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent can deliver organizations in Brasília Federal District online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to suit your environment so that your IT support is proactive rather than reactive. By detecting possible issues before they evolve into network outages, automated monitoring can avoid disruptive and expensive service failures. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or environments that incorporate a variety of platforms.
To get in touch with Progent about emergency online expertise with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or visit Contact Progent.
For businesses and startups in Brasília Federal District, Progent's phone-based computer support engineers can provide expert and cost-effective IT help the instant your business needs it. More than a decade of providing remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to refine remote access tools to solve network problems quickly while avoiding the cost and lost productivity that comes with in-person support calls.
Even if your Brasília organization deals with a local freelance consultant or maintains a full time organization that can handle ordinary network problems, Progent’s Microsoft and Cisco certified consultants can provide an easy and seamless virtual extension of your on-site resources in cases when your regular IT support personnel either lack the time or the knowledge to resolve unexpected network crises or especially complex integration projects.
Advantages of Progent's Network Help for Companies in Brasília Federal District
Progent's remote technical help services enable your Brasília company to experience the benefits of timely, enterprise-level network support without the expense of managing a full-time IT organization. Your information system will acquire greater strategic worth by becoming more available, productive, and protected. Advantages to your company include:
- Convenient virtual extension of your on-site IT resources
For most organizations in Brasília Federal District, local network support providers, whether made up of freelance consultants or an internal maintenance staff, can solve typical technical issues. On the other hand, major troubles sometimes strike when local support personnel are overstretched or absent, and some problems may involve IT products that is beyond the scope of your onsite support technicians. In these instances, Progent's online support professionals provide a convenient, fast, and economical way to augment your regular resources and to convey useful knowledge to increase your ability to resolve future issues in-house.
- Less Dependence on Individual Consultants
For network maintenance, smaller companies commonly rely on independent freelance consultants. Although freelance consultants have smaller internal costs than larger consulting companies and can often charge lower rates, they are often stretched too thin, making it difficult to respond rapidly to crisis situations. If an independent consultant is occupied with another client, sick, on vacation, or in class, the lack of reserve help may require your business to wait for assistance during an IT crisis. As your company grows, network downtime and problems with critical applications are more expensive. The money you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent offers an on-call source of backup support experts to insure your IT system is always up and running.
- Build a Scalable Foundation for Smooth Expansion
Organizations typically start with an IT system implemented on a shoestring budget. Lacking a scalable framework, band-aid fixes often get piled onto a weak foundation. When a company grows, stability and expandability issues can hinder the success of the organization. Such badly built systems require careful analysis, intelligent long-term planning, and broad-based IT knowledge to evolve to a network architecture that can provide the solid foundation to meet vital business demands and ease future growth.
- Interact with Problem Solvers Instead of Product Vendors
Smaller organizations require advice and technical education to negotiate an ever more complicated maze of product options available for accelerating business success and enhancing efficiency. Businesses hardly need a computer engineer who is trying to earn a commission on a certain vendor's technology. Network support and product sales can result in a scenario where the recommended
solution is built around a predetermined product instead of the true needs of a business. Progent eliminates these conflicts of interest by offering only services rather than products. This enables Progent to match technical expertise with the best interests of customers.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of technical background, refined support tools, and familiarity with corporate IT enable companies to escape the pitfalls associated with excessive dependence on smaller service firms, individual freelance service providers, or limited in-house IT help.
Progent adds value by providing:
How Does Our Company Start Getting Online Network Help from Progent?
- Proven Methodology
Progent’s staff of Microsoft and Cisco Premier consultants average more than ten years of real-world professional experience, in the trenches of network support, performing a broad variety of IT projects for an extensive mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting personnel. This means that you get not just world-class IT skills, but also a support engineer with field-tested approaches for applying computer knowledge to solve real-world IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for online service and in-person visits per minute. Consequently, you owe only for delivered support. Progent does not impose a more expensive rate for off-hours or urgent service, and inside California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no service activation fee and asks no monthly commitment for services delivered during regular business hours. Many service organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick repairs so you won't be forced to permit less critical problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has developed a comprehensive support reporting system that records and organizes complete documentation for all billed services. Unlike some independent consultants or local service organizations who provide scant documentation or specifics of tasks done, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the support documentation sent by every staff member to every client. The practice of detailing and organizing service records results in more efficient service and eliminates a variety of common misfortunes such as when a support client is virtually held captive to a consultant who refuses to release vital service information.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the only consulting companies to offer round-the-clock remote tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating potential issues before they cause downtime, network monitoring can keep your information network from painful and expensive service losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.