Affordable Network Help from Microsoft and Cisco certified Experts for Businesses in Bridgeport, CT
By delivering world-class know-how when you need it, providing in-depth expertise for critical applications, offering high-value services like virtual data center hosting, invoicing only for help you receive, and requiring no setup or retainer fees for standard services, Progent allows your company to maximize the competitive value of your It network and reduce support costs. Progent understands that information system protection, dependability, and performance are as critical to small businesses as to major corporations but that small companies don't have the economy of scale to spend heavily in computer networks and internal support groups. Progent's basic competitive advantage is that no network consulting firm can match Progent's capability to provide the IT support your company requires whenever you require it and at prices you can justify.
For mid-size and large companies, Progent offers co-sourcing and project management support to add to the subject matter expertise of your in-house IT support staff. This can save money and help meet schedules for big IT initiatives like application programming, disaster recovery planning, security evaluations, merging datacenters, or technology migrations.
Progent can in addition provide the services of accredited consultants to assist your business to plan and execute a sensible cloud strategy.
Key Technical Areas Supported by Progent for Bridgeport, Connecticut Business Networks
As a Microsoft-certified Partner IT service company that maintains a large team of Cisco Premier CCIE network consultants and Apple Computer accredited engineers, Progent provides emergency troubleshooting and affordable online consulting to Bridgeport, CT companies for a broad array of information technologies including:
Service Delivery Alternatives Available for Bridgeport, Connecticut Companies
Progent offers a selection of alternatives for providing small businesses with affordable computer services for troubleshooting, system architecture, hosting services, and network management. Progent's model for providing computer support services is based on the Help Desk structure familiar to larger IT support organizations. Progent's Help Desk Call Center Support Model promotes fast response, thorough activity documentation, consistent follow-through, and strict cost control for an array of IT support delivery alternatives that include online repairs, onsite support, high-end consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) offers emergency and routine online support for Windows, Linux, Apple Mac, and Cisco-based environments in the United States and worldwide. Progent's certified service professionals can assist clients to analyze and fix network problems without the expense or delay of on-premises service calls. The experience of Progent's IT consultants makes it possible to handle the majority of network issues rapidly. For the most complex problems, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent offers a convenient, web-based signup process for new customers to accommodate emergency network problems and Progent charges by the minute with zero sign-up charges or time minimums, so you are invoiced only for the help you get. Experts available remotely include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISM-certified security professionals. Find out additional details concerning Progent's online network troubleshooting services.
- On-site Service
Progent provides onsite computer assistance for signed-up clients in major metropolitan areas in the U.S. Progent's onsite service personnel can operate in conjunction with Progent's online support engineers to deliver small and midsize businesses the ideal combination: onsite support technicians when you require them as well as the on-line help of Progent's worldwide staff of IT engineers, security specialists, and business application developers. The response time for in-person support visits is usually under one business day. Progent requires no start-up or retainer charge for becoming a Progent client for on-premises service. Find out more details concerning why to sign up for Progent's onsite network support services.
- Phone Support
Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that manages all facets of online desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides help desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle challenging issues. for more information, see Online Help Desk Services for Small Businesses.
- Consulting Services
Progent offers small and midsize businesses budget-friendly access to enterprise-class consultants who can deliver help with critical products and technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network infrastructure, company-wide network security engineering, non-stop network consulting, virtualization strategies, plus integration, programming and support for business programs such as financials, ERP and MRP, management reporting, CRM, and productivity packages. Progent can help with one-time projects including office moves and major software migrations, longer term projects such as business analytics application programming and support, relational database application development and DBA support, and web design, on-going services including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network health monitoring and network administration, or urgent services such as data restoration and malware removal.
- Application Hosting
Progent can host key applications like Exchange and Microsoft SQL in order to provide small companies with higher degrees of reliability, protection, and recoverability than is possible with the type of on-site data center that is practical for the majority of small organizations. Because Progent utilizes the same facilities that host the gear of some of the world's largest IT companies, Progent can eliminate the investment in building and managing the infrastructure required for world-class environmental control, power backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also ensure that patches and service packs remain updated, protection and efficiency is continually monitored, and systems are regularly archived and ready for complete and rapid restoration. Learn more concerning Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers full hosting services for the entirety of a small or midsize company's production servers in an environment that not only provides the highest level of fault-tolerance and scalability but that is in addition simple for customers to migrate to another service firm or to bring in-house whenever your business situation warrants it. Progent's Private Cloud hosting service is structured around proven virtualization technologies that permit businesses with mixed environments to save dramatically on the expense of hardware, system support, and network administration while getting world-class reliability and an unprecedented level of vendor flexibility. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric software in a single centrally administered solution, can support the mixed- OS and loosely standardized environments common with small companies, and retains ownership of the software licenses in the client's possession so that migrating to a new virtual host is fast, reliable, and affordable. This avoids becoming a captive to a specific hosting provider while still providing all the savings associated with SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting
Progent offers advanced online consulting to help organizations of any size connect their information networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid architectures that seamlessly combine on-premises IT assets along with public cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange, Azure design and integration consulting, Amazon Web Services cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud integration expertise. Progent has over 20 years of background providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent's value-priced ProSight family of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis technology to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to manage the complete malware attack lifecycle including filtering, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent's consultants can also help your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates your backup activities and enables fast recovery of vital data, applications and VMs that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can assist you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, optimize and debug their connectivity hardware like routers and switches, firewalls, and access points plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating complex network management activities, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, locating devices that require critical updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top information security vendors to deliver web-based control and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT staff and your Progent consultant so that all potential problems can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to a different hosting environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management tools available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security regulations, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's preparedness to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective AV and backup system that meets your company's needs. For more information, visit The ProSight Ransomware Preparedness Report.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental system software and productivity applications important to most small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide help for an increasingly sophisticated array of infrastructure technologies including PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless access. In addition, Progent's
CISSP-Premier cybersecurity experts,
CISM-qualified security professionals, CISA-authorized security audit specialists and GIAC-qualified information assurance professionals can provide a business-wide perspective on system security and can help with advanced security projects like SIEM solutions to help enterprises comply with industry guidelines and government mandates for IT data security and incident reporting.
The breadth and depth of Progent's engineering team bring a powerful set of benefits to clients wishing to increase the business value of their IT system within an affordable budget. These advantages include:
- Best Industry Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on professional background, at the front lines of network service, performing a broad range of technical tasks for a large array of clients. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support personnel. This guarantees that you get not just expert IT help, but also a consultant with proven methods for solving actual network problems efficiently.
Find out additional information concerning Progent's best practices for network consulting.
- Value Pricing Structure
Progent's pricing policy is to bill for remote support and in-person visits by the minute. As a result, you are billed only for received support. Progent does not impose a more expensive rate for after-hours or emergency service, and Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no registration charge and asks no retainer for services delivered during normal business hours. Many service organizations demand large minimum fees or charge in increments of fifteen minutes or longer. Progent's small billing granularity does away with major bills for quick repairs. An additional benefit of by-the-minute invoicing is that clients will be less tempted to allow minor problems to fester until they grow into big problems.
Learn more about Progent's value pricing for IT outsourcing.
- Complete Reporting of Delivered Support
Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or small service firms who provide minimal documentation or specifics of services performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support reports given by every consultant to every customer. The practice of detailing and archiving service records allows more effective service and avoids a variety of common misfortunes such as when a service customer is effectively held hostage to a consultant who wonít release the keys to the kingdom.
Find out more details about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to resolve problems that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find services where Progent faces little competition. Small businesses who utilize freelance service providers or who maintain in-house support staffs gain when Progent passes on knowledge about new technology and tested processes to make their networks more reliable, secure, and productive.
Read more details concerning Progent's knowledge transfer services.
How to Contact Progent
If your Bridgeport, Connecticut company needs to contact Progent about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.
Fast Remote Network Support
For fast remote support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).