Bridgeport, CT Remote Support from World-class Computer Troubleshooting Experts
Progent's computer network help services can deliver your Bridgeport, CT business affordable and consistent access to world-class consulting engineers. By providing network consulting service when you require it, offering advanced expertise for key technologies, delivering unique services such as 24x7 server monitoring, and billing only for support you use, Progent offers your Bridgeport, Connecticut business an economical solution for maximizing the productivity of small business information systems. Whether you run an onsite system, rely on cloud-based resources, or have a hybrid cloud/on-premises network, Progent is the smart way for businesses to create and manage a robust and safe IT system and to benefit from quick availability of the seasoned help usually restricted to enterprises who are able to support a large in-house information technology organization.
For larger businesses, Progent offers co-sourcing and project management services to supplement the skills of your internal IT service staff. Co-sourcing can save money and minimize technical risks for big projects such as software design and development, disaster recover/business continuity planning, security evaluations, merging datacenters, or software migrations.
Progent can also provide the services of accredited experts to help your business to plan and implement a sensible cloud computing strategy.
Core Technical Areas Serviced by Progent for Business Networks in Bridgeport, Connecticut
Progent provides the support of accredited consultants for all facets of business network technology deployed in small and midsize companies. Products and technologies serviced by Progent's consultants include:
Service Delivery Options for Bridgeport, Connecticut Businesses
Progent has a variety of alternatives for providing small companies with affordable computer services for troubleshooting, system architecture, hosting, and network management outsourcing. Progent's paradigm for delivering network support is based on the Help Desk structure familiar to big IT organizations. Progent's Help Desk Support Model ensures fast support, comprehensive service documentation, dependable follow-through, and strict cost control across an array of network service delivery options that include remote troubleshooting, onsite support, top-level consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
- Online Service
Progentís Technical Response Center offers urgent and routine remote service for Windows, Linux, Apple, and Cisco-powered environments in the United States and worldwide. Progent's certified service experts can help clients to troubleshoot and fix network problems without the cost or delay of in-person support calls. The background of Progent's network engineers allows them to resolve most network problems rapidly. For the most challenging issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent offers a convenient, web-accessible signup procedure for first-time clients to address urgent network problems and Progent charges per minute with no sign-up fees or time minimums, so you are invoiced only for the assistance you receive. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and GIAC-certified security professionals. Learn more details about Progent's online network troubleshooting expertise.
- Onsite Service
Progent provides on-site computer support for registered clients in larger cities in the United States. Progent's on-site service technicians can work in tandem with Progent's online service engineers to give small and midsize companies the ideal combination: on-premises service professionals when you require them as well as the on-line expertise of Progent's worldwide team of IT engineers, security professionals, and business application developers. The wait time for on-site support visits is usually less than one business day. There is no sign-up or retainer fee for registering as a Progent customer for onsite service. Learn more details concerning why to register for Progent's in-person network support services.
- Help Desk
Progent's Help Desk Call Center Services are intended for all businesses and local governments who need fast and dependable access to an online Contact Center with effective telephone support, online troubleshooting tools, and enough technical strength for all needed problem escalation. Since small and midsize businesses typically are constrained by limited IT funds and can spare little management attention for handling IT support, Progent's Help Desk Services could be the most cost-effective option to ensure that business computer systems are always productive. Read more about Progent's Contact Center services.
- IT Consulting Services
Progent provides small companies budget-friendly access to world-class IT professionals who can deliver help with vital products and technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network design, company-wide network protection engineering, non-stop network consulting, virtualization strategies, plus integration, programming and support for business programs including accounting, operations, reporting, sales automation, and productivity software. Progent can provide assistance with one-shot projects such as site relocations and major system upgrades, extended initiatives like management analytics software programming and support, relational database software programming and administration support, and web design, on-going support including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network health monitoring and system management, or emergency response like disaster recovery and malware removal.
- Application Hosting
Progent offers hosting for key business applications such as Exchange Server and SQL Server in order to provide small and midsize companies with greater degrees of reliability, security, and performance than is possible using the class of in-house data center that is achievable for the majority of small and midsize businesses. Because Progent uses the same data centers that support the equipment of many of the planet's biggest IT organizations, Progent can save you the cost of building and managing the systems needed for enterprise-class cooling, power failover, and redundant Internet connectivity. For managed application servers, Progent can also make sure that upgrades and revisions remain updated, protection and performance is constantly tracked, and systems are regularly archived and available for full and rapid restoration. Find out additional information about Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers complete hosting services for the entirety of a small organization's servers in a setting that not only provides the top level of fault-tolerance and expandability but that is also easy for clients to transfer to a different support firm or to move internally whenever your situation warrants it. Progent's Private Cloud hosting is structured around mature virtual server techniques that permit small businesses with multi-vendor networks to save dramatically on the expense of capital equipment, system maintenance, and IT administration while achieving world-class dependability and an unprecedented level of vendor independence. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally managed package, can support the mixed- platform and non- standardized networks typical of smaller businesses, and retains control of the software licenses in the client's hands so that moving to a different virtualized system is fast, safe, and inexpensive. This eliminates becoming a prisoner of a single hosting provider while still offering all the economies related to SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting Services
Progent can provide expert online consulting services to help businesses of all sizes connect their IT infrastructure with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid topologies that utilize local resources as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services that include Office 365 integration with on-premises Exchange, Microsoft Azure planning and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting services remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent's value-priced ProSight line of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior machine learning tools to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to automate the complete threat lifecycle including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified console. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent's consultants can also help you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup activities and allows fast recovery of critical files, applications and VMs that have become lost or damaged as a result of component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, track, enhance and troubleshoot their connectivity appliances like routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating tedious network management activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that require important updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the technology of top data security vendors to deliver centralized management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a further level of analysis for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management staff and your Progent consultant so that all looming problems can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save up to 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to get an objective assessment of the health of their network. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with data security requirements, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent backup/recovery expert. The interview is intended to assess your organization's ability to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient security and backup/recovery system that aligns with your company's needs. For additional information, see The ProSight Ransomware Preparedness Report.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and productivity applications important to most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an ever more complex array of network technologies including PIX and ASA firewalls, routers and switches, VoIP options, and wireless networking. In addition, Progent's
CISSP-Premier cybersecurity consultants,
CISM-certified security engineers, CISA-authorized security audit consultants and GIAC-certified information assurance professionals offer a company-wide view of network protection and can help with advanced security projects such as Security information and Event Management (SIEM) solutions to help companies meet industry standards and government mandates for IT data protection and reporting.
The breadth and size of Progent's consulting team bring a unique set of advantages to clients trying to maximize the productivity of their IT system within an affordable budget. These benefits include:
- Best Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world industry background, at the forefront of network service, performing a wide variety of technical tasks for a large array of businesses. Each Progent support professional shares a refined collection of personal best practices which are combined into shared best practices standards that Progent instills in its consulting team. This guarantees that you get not just expert technical help, but also a consultant with proven approaches for solving real-world IT problems rapidly.
Find out additional information about Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing policy is to charge for remote support and in-person visits per minute. Consequently, you owe exclusively for received support. Progent does not demand a more expensive rate for off-hours or urgent support, and Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent applies no registration fee and asks no retainer for services delivered during normal business hours. Many service firms demand substantial minimum payments or charge in increments of fifteen minutes or longer. Progent's small billing granularity avoids king-size bills for quick repairs. An additional advantage of by-the-minute billing is that you are less tempted to permit simple problems to fester until they grow into major ones.
Read additional information concerning Progent's value pricing for IT outsourcing.
- Complete Documentation of Delivered Support
Progent has created a sophisticated support reporting system that stores and formats complete documentation for all delivered services. Unlike many independent consultants or small service firms who provide scant documentation or details of services done, each service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the support reports given by every staff member to every customer. The discipline of detailing and organizing support records allows more efficient service and avoids a variety of typical problems such as when a service client is virtually held captive to a consultant who refuses to release vital service information.
Read additional information about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to handle technical issues that are within their scope, Progent can concentrate on providing high-value skills where Progent has few competitors. Small businesses who utilize freelance consultants or who employ in-house support staffs benefit when Progent passes on information about critical technology and tested methodologies to make their networks more reliable, protected, and productive.
Read more about Progent's knowledge transfer services.
In case your Bridgeport, Connecticut company wants to get in touch with Progent to ask about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.
Immediate Remote Technical Help
For fast remote support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).