Quick, Affordable Remote Computer Troubleshooting for Bridgeport, Connecticut Small Companies
For over two decades, Progent has focused on delivering enterprise-class IT support to customers with small-business IT budgets. Progent has built a powerful support solution that includes a streamlined, tightly connected virtual office network, sophisticated remote repair tools, a large team of engineers accredited in a broad array of IT disciplines, a Help Desk service structure that maximizes responsiveness and guarantees follow-up, a global group of on-line troubleshooting professionals, in-person support dispatching for the majority of most zip codes in the U.S., and a company culture committed to resolving network problems in the least time and at the least cost to clients.

For larger companies, Progent can provide co-sourcing and project management support to supplement the skills of your internal network service personnel. This can cut costs and help meet schedules for major IT initiatives such as software design and development, business continuity planning, network security evaluations, office consolidations, or technology migrations.

Progent can also offer the services of accredited experts to assist your company to design and execute your cloud computing strategy.

Core Technologies Supported by Progent for Businesses in Bridgeport, Connecticut
Progent offers the support of qualified experts for all facets of business network technology found in small companies and local governments. Technologies supported by Progent include:

Support Delivery Options for Bridgeport, Connecticut Businesses
Progent offers a variety of options for providing small and midsize businesses with cost-effective computer services for troubleshooting, system architecture, and IT administration. Progent's model for delivering network support services is built on the Help Desk Call Center operational structure familiar to big IT support organizations. Progent's Helpdesk Support Model ensures rapid support, comprehensive service documentation, reliable follow-through, and tight expense monitoring for an array of IT support delivery modes that include remote troubleshooting, onsite support, and top-level consulting.

  • Remote Support
    Progent's Technical Response Center (TRC) offers emergency and routine online assistance for Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's certified support professionals can help customers to analyze and repair network problems without the cost or time loss of in-person service visits. The background of Progent's IT engineers makes it possible to resolve the majority of network issues rapidly. For the most challenging problems, Progent's breadth of knowledge allows the support team to escalate support calls to world-class subject matter experts. Progent provides a convenient, web-based registration procedure for first-time clients to address urgent situations and Progent bills by the minute with zero startup fees or time minimums, so you are invoiced only for the assistance you get. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security professionals. Learn more details concerning Progent's remote computer troubleshooting services.

  • On-site Support
    Progent offers on-site computer support for signed-up clients in larger cities in the U.S. Progent's on-site service technicians can operate in tandem with Progent's online support engineers to deliver small companies the ideal combination: on-premises support technicians when you need them plus the on-line help of Progent's seasoned team of network consultants, security specialists, and business software developers. The wait time for in-person service calls is typically less than one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for onsite service. Find out more details concerning how to sign up for Progent's onsite network support.

  • Help Desk
    Progent's Standard Help Desk Services provide smaller businesses a complete solution that manages all facets of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount from Progent's normal desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems. To learn more, visit Online Help Desk Services for Small Businesses.

  • Help Desk Co-management Services
    Progent's shared Help Desk services make it possible for your business to split responsibilities for Help Desk services seamlessly between your IT team and Progent's roster of veteran technical support technicians and subject matter experts (SMEs). Progent's Help Desk sharing service is a collaborative support solution based on the leading professional services automation tool for managing service requests, ticketing, ownership, progress tracking, and reporting. To learn more, visit Progent's shared Help Desk services.

  • Consulting Expertise
    Progent provides small businesses affordable availability of world-class consultants who can deliver assistance with vital technologies such as Microsoft Windows Server 2022 planning and migration services, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, consulting support for Horizon3.ai's NodeZero PEN test products, network security consulting, non-stop network design, virtualization strategies, plus configuration, programming and support for business applications including financials, operations, business analytics, CRM, and office productivity software. Progent can help with one-shot projects such as site moves and massive software upgrades, longer term projects such as customizing an older MRP platform to a modern MS Dynamics 365 solution, database application programming and DBA support, and web development, on-going services including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network health monitoring and network administration, or urgent services such as data restoration and malware cleanup.

  • Infrastructure Support Services for Telecommuters
    Progent can help small and medium-size businesses to design, deploy and debug the infrastructure to support at-home workers. Areas of infrastructure where Progent's experts can provide assistance include secure and efficient VPN connectivity, Virtual Desktop Infrastructure platforms, router setup, wireless network design and deployment, and robust Internet access. To find out about Progent's network infrastructure consulting services for telecommuters, visit network infrastructure expertise for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting services for the entirety of a small company's production servers in a setting that not only provides the top level of availability and expandability but that is in addition easy for customers to migrate to a different service provider or to bring in-house if your business situation warrants it. Progent's Private Cloud hosting service is founded on tested virtualization technologies that allow businesses with multi-vendor networks to save dramatically on the costs of capital equipment, infrastructure maintenance, and network administration while getting enterprise-class availability and an unparalleled degree of vendor options. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally managed package, can handle the mixed- platform and non- standardized environments typical of small companies, and keeps ownership of the licenses in the customer's possession so that moving to a new virtual system is quick, safe, and inexpensive. This eliminates ending up a captive to a specific hosting service while still offering all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent offers advanced remote consulting services to help companies of any size integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can help you to design and manage cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that utilize on-premises IT assets along with public clouds. To assist you to incorporate cloud services with networks, Progent offers a range of public cloud integration services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of experience delivering advanced consulting expertise online, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight portfolio of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes SentinelOne's next generation behavior-based analysis tools to guard endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely get by traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to address the entire malware attack lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also assist you to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup processes and enables fast recovery of critical files, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight DPS to to comply with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, monitor, reconfigure and debug their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network maps are kept updated, copies and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious network management processes, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, locating devices that require critical software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top information security companies to deliver centralized management and comprehensive protection for your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further layer of analysis for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management personnel and your Progent consultant so that all looming issues can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate up to half of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you're making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an unbiased evaluation of the health of their network. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security standards, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's ability to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your existing cybersecurity posture and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient AV and backup environment that aligns with your business requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Alternative for Bridgeport, Connecticut Businesses
Progent's size, depth of information technology expertise, and experience with corporate network consulting allow small and midsize businesses to sidestep the problems related to excessive dependence on small service organizations or freelance consultants.

Teaming with Progent's Experts allows your company to:

  • Avoid Excessive Dependence on Individual Support Consultants
    For IT support, smaller businesses sometimes rely excessively on freelance consultants. Although individual service engineers have lower overhead than more substantial support firms and can typically bill apparently lower fees, individuals are often stretched to far to respond rapidly to critical network problems. If a freelance consultant is busy with another client, ill, on vacation, or in class, the absence of replacement staff may force your company to wait for help in case of an emergency. The more your small business grows, network unavailability or difficulties with critical programs become more expensive. The dollars you thought you were saving on an independent consultant can be eaten up fast due to lost productivity. In addition, when independent engineers confront unfamiliar problems, the unavailability of a big consulting group to fall back on for assistance requires them to learn in place while your organization ends up footing the bill for their continuing training.

  • Gain Access to Certified Professionals in Complex Information Technology Solutions
    Many smaller service organizations or freelance consultants specializing in small company IT consulting are capable of providing routine fixes but lack the background to work efficiently with complicated IT infrastructures that have a variety of platforms, numerous sites, VoIP systems, remote workforces, interconnected financial and analytical software, data-driven web sites, and specialized business applications. Progent's experience with worldwide enterprises and Progent's large group of specialists can be valuable to your small business because big-company environments are inherently complex, support issues demand thorough knowledge in many technical disciplines, and achieving a high degree of stability, availability, and protection calls for industry-proven best practices.

  • Create a Solid Basis for Growth
    Small companies often start with a network cobbled together on a shoestring budget. Lacking a carefully designed basis, a sequence of band-aid repairs often get piled on top of a marginal foundation. As a business grows, reliability and scalability problems can hinder the productivity of the organization. These environments require thorough assessment, intelligent business planning, and in-depth expertise to migrate to an IT infrastructure that will act as the solid foundation to meet current business requirements and support future growth.

  • Work with Solution Consultants, Not Resellers
    Smaller businesses require guidance and education to navigate through an increasingly complex array of IT options offered for accelerating business growth and enhancing efficiency. They do not need a network engineer or support firm that tries to sell them products. Progent eliminates conflicted motives by not reselling any products. Progent provides services and expertise exclusively. This allows Progent to align consulting support with the real interests of customers. Combining network support and product reselling can lead to a conflict where the proposed solution is built around a predetermined vendor rather than being driven by the true needs of a customer.

How to Contact Progent
In case your Bridgeport, Connecticut business needs to get in touch with Progent to find out about network outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.

Immediate Remote Technical Help
For fast remote support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's data protection experts can assist your company to create, deploy and debug a backup solution built around MSP360 technology. MSP360 enables file/folder or image-based backup/recovery for virtual machines and physical computers, works with all leading public clouds, and permits you to create a backup solution with a low Recovery Time Objective (RTO) and a defined Recovery Point Objective. With ProSight DPS 360 Backup, Progent can provide end-to-end monitoring and management of your backup environment to protect against data loss resulting from user miscues, system glitches, ill-intentioned insiders, and external attacks like ransomware.

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    • Cisco and Microsoft Reporting Amazon MWS integration training
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    Amazon Marketplace Web Service (Amazon MWS) is an integrated library of APIs that enables Amazon sellers to improve the efficiency of their operations by automating key sales activities including listings, orders, shipments, fulfillment, and reports. By tapping into Amazon's extensive online selling environment and automating their sales, merchants can broaden their market, reduce their operating costs, improve response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service developers can work with your development team and provide application programming, workflow integration, project management support, and training so you can cut development time and costs and get to market quickly.

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    Progent's wireless consultants can help small businesses design, choose, evaluate, configure and support secure building-to-building wireless bridging products that integrate transparently into your existing network while providing a degree of protection that equals or exceeds wired interfaces. Progent provides experience in wireless network products from Cisco Aironet and Meraki, Proxim, and other office wireless vendors and can help you identify and deploy the wireless link technology that align best your business needs.

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    Progent's Meraki Wi-Fi access point experts provide online and on-premises support services to assist businesses of any size to design, deploy, maintain, expand or debug Wi-Fi networks that utilize Cisco Meraki APs. Progent can help your business to set up and manage Cisco's Meraki-based wireless networks for environments that range from a telecommuter's home or a branch office to a campus or a multi-site enterprise. Progent can also help you to configure other Cisco technology including Catalyst and Nexus switches, ASR routers and firewalls to create a seamless network infrastructure that delivers the same connectivity, performance, security compliance, ease of management and availability for wired and Wi-Fi users regardless of their location or device.

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    Progent offers the expertise of CISM Premier security professionals. The Certified Information Security Manager (CISM) organization describes the core capabilities and global standards of performance that IT security managers are required to learn. It provides business management the assurance that consultants who have qualified for their CISM credential possess the experience and knowledge to provide effective security management and consulting consulting.

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    Progent's Microsoft certified experts provide three service programs to help medium-size and large companies create an efficient and productive in-house Network Support Help Desk. Progent's consulting services include ROI evaluation, process analysis and enhancement, management reporting, education of in-house personnel, and documentation of processes. Progent's Software Evaluation and Deployment Services help businesses sift through the numerous top level Help Desk application programs available and determine which products may be excessively expensive, miss key features, or align badly with your company's corporate culture. Progent also provides short-term staffing for organizations who want to reinforce their internal Help Desk staff for occasional tasks or to substitute for absent or incapacitated workers.

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    • Linux Network Monitoring Support and Setup
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    Network monitoring typically involves observing a network's resource utilization to help uncover data traffic backups or troubleshoot hardware or program issues. Nagios and Multi Router Traffic Grapher (MRTG) are useful, free network monitoring tools that work under Linux or UNIX and can be used to monitor mixed-platform networks where UNIX and Windows operate together. Progent's network integration engineers can show you how to use both these programs to tune and troubleshoot your network. Progent's UNIX support services provide small businesses and programmers assistance with administering and servicing UNIX/Linux and Solaris systems that coexist with Microsoft-based technology.

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    • Information Technology Consulting Fortinet 120 Series Firewalls
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    Fortinet next-generation firewalls are leaders in offering top throughput for SSL/TLS inspection. Progent's Fortinet FortiGate firewall experts can help your business to integrate your Fortinet FortiGate security appliances to protect your IT assets at the enterprise edge, within the data center core, at branches, and at the cloud edge.

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    • SCCM 2016 Mobile Application Management Integration
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    Configuration Manager 2016 automates application and device deployment across multiple sites, simplifies security and compliance settings control, inventories network resources, guards against corporate data leakage, provides network health reporting, enables safe self service, and offers a single control mechanism for administering multi-OS networks based on on-premises, cloud, or hybrid deployment models. Progent's Microsoft-certified SCCM 2016 consulting team and Microsoft Azure cloud specialists can help your organization with any facet of designing, installing, operating and repairing a System Center 2016 Configuration Manager deployment for on-premises, cloud-based, or hybrid environments.

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    Progent's ransomware consultants can help your business to assess your ransomware defenses, remotely monitor and guard your network, assist with negotiating a settlement with a hacker, and rebuild a network victimized by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Egregor.

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    For medium-size businesses looking for network support, Progent can deliver a variety of options including on-site service, remote support, off-site Call Center, round-the-clock support with automatic network monitoring, temporary staffing, site relocation support, application programming, and expert consulting. For midsize companies in California or other areas covered by Progent's onsite consultants, Progent provides professional on-premises support for fixing network issues quickly and economically.

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    Progent can assist your business in all phases of your migration to Exchange Server 2016 such as designing HA infrastructure for a local, cloud-based or hybrid deployment; server and CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2; migrating mailboxes; Hyper-V virtualization strategy; specifying storage capacity required for your virtual machines (VMs), databases and logs; configuring hardware load balancing for fault-tolerant CAS services; designing, configuring and testing Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; preparing your firewall; creating SSL certs; performing client integration with Office desktop or Microsoft 365; and configuring Outlook on the web.

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    Progent's disaster recovery support and business continuity engineers can help you design a disaster recovery strategy to prepare for an IT network catastrophe. Progent can show you how to develop a comprehensive disaster recovery plan that includes scheduled disaster recovery assessments and drills. Progent's Microsoft and Cisco-certified engineers can also help you build an affordable, fault-tolerant system architecture that addresses availability issues covering a wide range of infrastructure technologies and processes.

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    Progent can help you to create, implement and troubleshoot a backup plan based on MSP360 software. MSP360 enables file/folder or image-based backup/restore for VMs and physical machines, supports all leading public clouds, and allows you to create a data protection ecosystem with a minimum Recovery Time Objective (RTO) and a defined Recovery Point Objective. With ProSight DPS 360 Backup, Progent can provide end-to-end monitoring and management of your backup system to prevent data loss resulting from user mistakes, computer glitches, ill-intentioned insiders, and external attacks such as ransomware.

  • Windows Server Essentials Dashboard Remote Support Services Specialists Windows Server Essentials and SQL Server
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