Fast, Low-cost Remote Network Technical Support for Bridgeport, Connecticut Small Companies
For over two decades, Progent has focused on delivering world-quality IT support services to customers who have small-company IT budgets. Progent has developed a unique support solution that features a streamlined, tightly connected virtual office network, sophisticated online troubleshooting tools, a large pool of engineers accredited in a wide range of IT practice areas, a Call Center service model that maximizes responsiveness and guarantees follow-up, a worldwide team of on-line troubleshooting experts, in-person service dispatching for the majority of most zip codes in the U.S., and a corporate culture committed to resolving network problems in the shortest time and at the least cost to clients.
For mid-size and large businesses, Progent offers co-sourcing and project management support to add to the skills of your internal IT support personnel. Co-sourcing can save money and help meet schedules for major projects such as software design and development, disaster recovery planning, security audits, merging datacenters, or technology migrations and upgrades.
Progent can in addition provide access to certified consultants to help your business to plan and implement your cloud strategy.
Core Technologies Serviced by Progent for Businesses in Bridgeport, Connecticut
Progent's group of industry certified experts offers help for all aspects of network systems deployed by companies of any size. Practice areas served by Progent in Bridgeport include:
Support Delivery Alternatives for Bridgeport, Connecticut Businesses
Progent has a selection of options for providing small and midsize businesses and local governments with affordable computer services for technical support, system architecture, and IT management. Progent's paradigm for providing network support services is built on the Help Desk Call Center structure familiar to larger IT support organizations. Progent's Helpdesk Support Model ensures rapid support, thorough service documentation, consistent follow-up, and strict cost control across a range of IT support delivery modes that include remote repairs, on-premises support, and top-tier consulting.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
- Online Service
Progentís Technical Response Center provides emergency and scheduled remote assistance for Windows, Linux, Apple Mac, and Cisco-based environments in the United States and worldwide. Progent's certified service experts can help clients to troubleshoot and repair network issues without the expense or delay of on-premises service calls. The background of Progent's network engineers makes it possible to handle most network issues rapidly. For complex issues, Progent's breadth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-based registration procedure for new clients to address emergency situations and Progent bills by the minute with no startup charges or minimums, so you pay only for the assistance you receive. Specialists you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISM-certified security professionals. Find out additional information about Progent's remote network troubleshooting expertise.
- Onsite Support
Progent offers onsite technical assistance for registered clients in larger cities in the United States. Progent's on-site service technicians can operate in conjunction with Progent's online service engineers to give small businesses the ideal combination: in-person support professionals when you need them as well as the remote expertise of Progent's seasoned staff of IT engineers, security professionals, and business application programmers. The wait time for in-person support visits is typically less than 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent client for onsite support. Learn more concerning how and why to register for Progent's in-person network service.
- Help Desk Call Center
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that manages all facets of remote desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging problems. For details, visit Online Help Desk Services.
- Consulting Expertise
Progent provides small and midsize companies affordable availability of world-class IT professionals who can deliver assistance with critical products and technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network infrastructure, network security engineering, fault tolerant it system design, virtualization strategies, plus integration, programming and training for business applications such as financials, ERP, business analytics, CRM, and office productivity packages. Progent can provide assistance with one-shot projects including office moves and massive system upgrades, longer term projects like management analytics software programming and support, relational database application programming and DBA services, and web development, on-going services such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system management, or emergency response like data restoration and malware removal.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides complete hosting for all of a small or midsize company's servers in a setting that not only provides the highest degree of availability and extensibility but that is in addition simple for clients to migrate to a different support firm or to move internally whenever your business situation warrants it. Progent's Private Cloud hosting service is structured around mature virtual server techniques that allow companies with multi-vendor networks to benefit significantly on the costs of capital equipment, system support, and network management while getting world-class availability and an unprecedented level of vendor flexibility. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally managed solution, can handle the multi- platform and non- standardized environments common with smaller companies, and keeps ownership of the software licenses in the client's hands so that moving to a different virtualized host is fast, safe, and affordable. This eliminates becoming a prisoner of a single hosting service while still providing all the economies related to SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting Services
Progent can provide advanced remote support services to help companies of all sizes integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help you to design and administer hybrid environments that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid network models that utilize on-premises resources as well as cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud integration support services that include Office 365 integration with on-premises Exchange deployments, Azure planning and integration services, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than two decades of background providing advanced consulting support online, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent's value-priced ProSight portfolio of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior analysis tools to defend endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily escape traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to manage the complete malware attack progression including protection, detection, containment, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows rapid recovery of vital files, applications and VMs that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, track, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration of almost all devices on your network, monitors performance, and generates notices when issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that require critical updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top information security companies to provide centralized management and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway device provides a further layer of inspection for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so any looming problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an objective evaluation of the health of their network. Based on some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security regulations, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and less downtime. Read more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent information assurance expert. The interview is intended to evaluate your company's ability either to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective security and backup system that meets your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core network software and office productivity applications used by most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an increasingly sophisticated array of infrastructure technologies such as PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless connectivity. In addition, Progent's
CISSP-Certified security experts,
CISM-authorized security professionals, CISA-certified security audit specialists and GIAC-qualified information assurance professionals can provide a business-wide view of system protection and can help with advanced security programs such as SIEM solutions to help enterprises meet business guidelines and statutory regulations for IT information security and incident reporting.
The breadth and depth of Progent's engineering team offer a powerful array of advantages to customers trying to increase the business value of their information system within an affordable budget. These advantages include:
- Best Methodology
Progentís team of Microsoft and Cisco Premier consultants average longer than ten years of hands-on professional experience, in the trenches of IT service, performing a wide variety of technical tasks for a large mix of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices training that Progent instills in its consulting staff. This guarantees that you get not only expert technical capability, but also a consultant with field-tested methods for solving actual IT problems quickly.
Find out additional information about Progent's best practices for network consulting.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-site help by the minute. As a result, you are charged only for received services. Progent does not demand a more expensive rate for after-hours or emergency support, and Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no registration charge and asks no monthly commitment for support services delivered during normal business hours. Many support organizations demand substantial minimum fees or bill in increments of fifteen minutes or longer. Progent's one-minute pricing granularity eliminates big bills for quick fixes. Another benefit of granular pricing is that your company are less tempted to permit simple problems to stay unaddressed until they become big ones.
Learn additional information concerning Progent's value pricing for IT outsourcing.
- Full Documentation of IT Services
Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or small service firms who provide scant documentation or specifics of services done, each service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the support documentation sent by each staff member to each customer. The discipline of documenting and archiving support activity results in more efficient service and eliminates a slew of common misfortunes such as when a service client is effectively held hostage to a consultant who refuses to release vital service information.
Learn additional information concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's support experts to clients. By educating customers to resolve technical issues that are within their scope, Progent can concentrate on offering hard-to-find skills where Progent has few competitors. Small companies who utilize independent service providers or who employ in-house support personnel benefit when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more robust, protected, and productive.
Read more concerning Progent's knowledge transfer services.
In case your Bridgeport, Connecticut business needs to contact Progent to find out about network outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.
Immediate Online Technical Support
For immediate online assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).