Quick, Low-cost Remote Network Assistance for Bridgeport, Connecticut Small Businesses
For over two decades, Progent has specialized in delivering enterprise-class network support to clients with small-company budgets. Progent has built a unique service system that features a streamlined, seamless virtual office network, custom remote repair tools, a substantial pool of engineers certified in a broad range of IT disciplines, a Call Center operational structure that maximizes efficiency and ensures follow-through, a global group of on-line service professionals, on-site support dispatching for the majority of most zip codes in the U.S., and a corporate culture committed to fixing technical issues in the least time and at the lowest cost to clients.
For larger businesses, Progent can provide co-sourcing and project management support to reinforce the subject matter expertise of your in-house network service group. Co-sourcing can reduce expenses and minimize technical risks for big IT initiatives like application programming, business continuity planning, security audits, merging datacenters, or software migrations and upgrades.
Progent can also offer access to certified consultants to help your business to design and execute a sensible cloud computing strategy.
Main Practice Areas Supported by Progent for Office Networks in Bridgeport, Connecticut
Progent provides the support of qualified experts for all facets of business network technology deployed in small companies and local governments. Technologies serviced by Progent include:
Support Delivery Options Available for Bridgeport, Connecticut Companies
Progent has a selection of alternatives for providing small companies and local governments with affordable IT services for technical support, system architecture, and IT administration. Progent's paradigm for providing network support is based on the Help Desk Call Center structure familiar to larger IT support organizations. Progent's Help Desk Call Center Support Mechanism promotes fast response, thorough activity documentation, dependable follow-through, and tight expense control for an array of IT service delivery options that include online troubleshooting, onsite support, and high-end consulting.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
- Remote Service
Progentís Technical Response Center (TRC) provides urgent and routine online support for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and globally. Progent's seasoned service professionals can assist clients to analyze and repair network issues without the cost or delay of on-premises support visits. The experience of Progent's network consultants allows them to resolve most network problems rapidly. For the most challenging issues, Progent's depth of knowledge makes it possible to escalate support calls to advanced specialists. Progent provides a streamlined, web-based registration procedure for first-time clients to address emergency situations and Progent charges per minute with no sign-up fees or minimums, so you pay only for the help you get. Experts you can access remotely include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISSP-certified security professionals. Learn additional details about Progent's remote network troubleshooting expertise.
- On-site Service
Progent offers on-site computer assistance for signed-up customers in major metropolitan areas in the United States. Progent's on-site support technicians can operate in conjunction with Progent's online support experts to give small and midsize businesses the optimal solution: onsite support technicians when you need them as well as the on-line expertise of Progent's seasoned team of network engineers, security professionals, and business software programmers. The wait time for on-site support calls is usually under one business day. Progent requires no start-up or retainer fee for becoming a Progent client for on-premises support. Learn more about why to register for Progent's in-person computer support services.
- Phone Support
Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that manages all aspects of online desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's regular desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues. for more information, see Online Help Desk Services.
- Help Desk Co-management Services
Progentís Co-managed Help Desk services allow your business to share responsibilities for Help Desk support seamlessly between your IT team and Progent's pool of certified desktop support technicians and subject matter experts (SMEs). Progentís shared Help Desk service is a collaborative support solution built around the top PSA platform for handling end-user service requests, ticketing, ownership, progress tracking, and reporting. For more information, see Progentís Co-managed Help Desk services.
- Consulting Services
Progent provides small companies budget-friendly availability of enterprise-class IT professionals who can deliver help with critical technologies including
- Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network architecture, company-wide network protection engineering, high availability network consulting, virtualization strategies, plus configuration, customization and training for business software such as financials, operations, reporting, sales automation, and productivity packages. Progent can provide assistance with one-shot projects including site moves and massive software upgrades, longer term projects like upgrading an older ERP platform to a current MS Dynamics or Dynamics 365 package, database software development and administration support, and web design, continuing services such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure monitoring and network management, or urgent response like disaster recovery and virus removal.
- Network Infrastructure Consulting Services for an At-Home Workforce
Progent can help small and mid-size businesses to plan, deploy and troubleshoot the infrastructure required for work-from-home employees. Aspects of network infrastructure where Progent's consultants can deliver guidance include secure and efficient VPN tunnel connections, Virtual Desktop Infrastructure software, router configuration, Wi-Fi network planning and implementation, and reliable Internet connectivity. For details about Progent's infrastructure consulting expertise for telecommuters, go to network infrastructure consulting services for telecommuters.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers complete hosting for the entirety of a small or midsize organization's servers in a setting that not only delivers the top degree of fault-tolerance and expandability but that is also easy for clients to transfer to another service provider or to bring internally if your circumstance calls for it. Progent's Private Cloud hosting service is founded on mature virtualization technologies that allow companies with mixed networks to benefit dramatically on the costs of capital equipment, system support, and IT administration while achieving world-class dependability and an unparalleled degree of vendor independence. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based applications in a single centrally managed service, can support the multi- OS and loosely standardized networks common with smaller businesses, and retains ownership of the licenses in the customer's hands so that migrating to a different virtualized host is quick, reliable, and affordable. This eliminates becoming a captive to a specific hosting service while still offering all the savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Services
Progent offers expert remote consulting services to help organizations of any size connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid environments that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid network models that utilize local IT assets along with cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 integration solutions with on-premises Exchange, Azure design and deployment consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration consulting. Progent has more than 20 years of experience delivering advanced consulting support online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent's affordable ProSight series of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely evade legacy signature-based AV tools. ProSight ASM protects local and cloud resources and provides a single platform to manage the entire malware attack progression including protection, detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you prove compliance with legal and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also help you to set up and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup activities and allows fast restoration of critical files, apps and virtual machines that have become unavailable or damaged due to component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, when needed, can help you to recover your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map, track, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when problems are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that require critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top information security vendors to provide centralized management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further layer of analysis for incoming email. For outbound email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management staff and your Progent engineering consultant so that all potential problems can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can save as much as 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an objective evaluation of the health of their network. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your essential network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, better compliance with data security standards, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent information assurance consultant. The interview is designed to evaluate your company's ability to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup environment that meets your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the baseline system software and office productivity programs used by most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an increasingly sophisticated array of infrastructure products including PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless access. In addition, Progent's
CISSP-Premier security consultants,
CISM-qualified security professionals, CISA-qualified security audit consultants and GIAC-certified information assurance experts can provide a business-wide perspective on network security and can help with advanced security programs like Security information and Event Management (SIEM) solutions to help companies meet business standards and statutory regulations for network information protection and reporting.
The scope and size of Progent's engineering staff bring a unique array of advantages to companies trying to increase the productivity of their IT system within an affordable budget. These benefits include:
- Best Practices
Progentís team of Microsoft and Cisco Certified experts average more than ten years of hands-on industry experience, at the forefront of network support, executing a wide range of technical projects for a large mix of clients. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting team. This guarantees that you get not just expert technical help, but also a support engineer with field-tested approaches for repairing real-world network problems quickly.
Learn more about Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing model is to charge for phone support and in-person help by the minute. Consequently, you are invoiced just for delivered services. Progent does not demand a higher rate for off-hours or priority service, and Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no sign-up charge and asks no retainer for support services provided during regular business hours. Many service firms impose substantial minimum fees or charge in increments of fifteen minutes or longer. Progent's small pricing granularity does away with king-size bills for quick solutions. An additional benefit of granular pricing is that you won't be inclined to permit simple issues to fester until they become major problems.
Read more details about Progent's value pricing for IT outsourcing.
- Full Reporting of Network Support
Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or local service organizations who provide minimal documentation or specifics of services performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support reports sent by every consultant to each customer. The discipline of detailing and organizing service records allows more efficient support and eliminates a variety of common problems such as when a service customer is virtually held hostage to a consultant who wonít let go of vital service information.
Find out more details about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to handle problems that are within their comfort zone, Progent can focus on providing hard-to-find services where Progent has few competitors. Small companies who work with freelance service providers or who maintain internal IT staffs gain when Progent transfers knowledge about new technology and tested processes to make their IT environments more robust, protected, and productive.
Learn additional information about Progent's knowledge transfer services.
If your Bridgeport, Connecticut business needs to get in touch with Progent for IT outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.
Fast Online Network Support
For immediate online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).