Professional Online Help for Bridgeport, Connecticut Small Business Computers from Microsoft Certified Engineers
Small businesses have typically been ignored by large network service organizations. Many small companies allow themselves to grow overly dependent on freelance engineers or small consulting organizations who lack the bandwidth or broad skill sets to react quickly or effectively to network crises. Still other small businesses resort to mass-market support firms that employ personnel trained to provide standardized fixes for common problems but who are missing the background and versatility to handle the diversity of environments and lack of standards typical of small company IT networks.
Progent's time-tested approach to providing low-cost and successful technical service to small businesses has made Progent one of the most respected Microsoft-certified network consulting organizations in the United States. Progent has provided online help to small businesses in every state in the United States (refer to Progent's customer testimonials).
For medium-size and enterprise businesses, Progent can provide co-sourcing and project management services to add to the technical skills of your internal IT support team. Co-sourcing can cut costs and minimize technical risks for major projects such as software development, business continuity preparedness, security evaluations, merging datacenters, or software migrations and upgrades.
Progent can in addition provide the services of accredited experts to assist your company to plan and implement your cloud computing strategy.
Main Products and Technologies Supported by Progent for Office Networks in Bridgeport, Connecticut
Progent provides the support of accredited experts for all aspects of information technology deployed in small companies. Technologies serviced by Progent's consultants include:
Service Delivery Options for Bridgeport, Connecticut Businesses
Progent has a selection of alternatives for providing small companies with cost-effective IT services for technical support, system architecture, and network administration. Progent's model for delivering computer support services is built on the Help Desk operational structure common to larger IT support organizations. Progent's Contact Center Service Model promotes rapid response, thorough activity records, dependable follow-up, and strict expense monitoring across an array of network service delivery modes that include remote troubleshooting, in-person support, and high-end consulting.
Progent's Low-Cost Managed Services for Outsourcing IT Management
- Online Support
Progent's Technical Response Center (TRC) provides urgent and scheduled online support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and globally. Progent's certified support experts can assist clients to troubleshoot and repair hardware and software problems without the cost or time loss of on-premises support visits. The experience of Progent's network consultants makes it possible to handle most network issues rapidly. For the toughest issues, Progent's depth of knowledge allows the support team to escalate support calls to advanced subject matter experts. Progent offers a convenient, web-accessible registration process for new clients to accommodate urgent network problems and Progent charges by the minute with zero sign-up fees or minimums, so you are invoiced only for the assistance you receive. Specialists available online include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Find out additional information about Progent's online network support expertise.
- On-site Service
Progent offers onsite technical assistance for signed-up customers in major metropolitan areas in the United States. Progent's on-site support technicians can operate in tandem with Progent's online support experts to give small businesses the best of both worlds: in-person support professionals when you need them plus the on-line expertise of Progent's worldwide staff of network consultants, security professionals, and business application developers. The response time for in-person support visits is usually less than 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent customer for on-premises service. Find out more concerning how to sign up for Progent's in-person computer support.
- Help Desk
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all facets of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle challenging problems. To learn more, visit Help Desk Services.
- Co-managed Help Desk Services
Progent's Co-managed Help Desk services allow your business to split the load for Help Desk services seamlessly between your in-house IT team and Progent's roster of certified desktop support engineers and subject matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution built around the leading professional services automation (PSA) platform for managing service requests, ticketing, responsibility, progress tracking, and metrics. For more information, refer to Progent's Co-managed Help Desk services.
- IT Consulting Services
Progent provides small companies affordable availability of world-class IT professionals who can deliver assistance with critical products and technologies such as Microsoft Windows Server 2022 planning and integration expertise, Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, company-wide network protection consulting, high availability network consulting, virtualization strategies, plus integration, customization and training for business programs including financials, ERP, reporting, CRM, and productivity software. Progent can help with short-term projects including site relocations and massive system upgrades, extended projects such as upgrading a legacy ERP system to a current MS Dynamics 365 solution, relational database software development and administration services, and web design, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and system administration, or urgent services like disaster recovery and malware cleanup.
- Infrastructure Guidance for an At-Home Workforce
Progent can assist small and medium-size companies to plan, set up and troubleshoot the network infrastructure required for telecommuters. Aspects of network infrastructure where Progent's consultants can deliver support include safe and convenient VPN connectivity, VDI desktop software, router setup, Wi-Fi network design and deployment, and reliable Internet connectivity. To find out about Progent's network infrastructure consulting expertise for an at-home workforce, visit network infrastructure consulting expertise for an at-home workforce.
- Private Cloud Hosting
Progent's Private Cloud hosting offers full hosting for the entirety of a small organization's servers in a setting that not only provides the highest degree of dependability and scalability but that is in addition convenient for clients to transfer to another service firm or to bring internally whenever your circumstance warrants it. Progent's Private Cloud hosting is built around mature virtualization technologies that allow small businesses with multi-vendor networks to save dramatically on the costs of capital equipment, system support, and network management while achieving enterprise-class dependability and an unprecedented level of vendor options. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally administered package, can handle the mixed- OS and loosely standardized networks common with small companies, and retains control of the software in the customer's hands so that migrating to a different virtual system is quick, reliable, and inexpensive. This eliminates becoming a prisoner of a single hosting provider while still offering all the economies related to SaaS hosting services.
- Hybrid Cloud Migration Support
Progent can provide expert remote support to help businesses of any size connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that utilize physical IT assets as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of background delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's low-cost ProSight suite of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates SentinelOne's next generation behavior analysis technology to defend endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-matching AV tools. ProSight ASM protects local and cloud-based resources and offers a single platform to manage the complete malware attack lifecycle including blocking, identification, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Unified Endpoint Security
ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering through cutting-edge tools packaged within a single agent managed from a single console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that meets your company's unique needs and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also help your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup activities and allows fast recovery of critical data, applications and virtual machines that have become lost or damaged as a result of component failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, reconfigure and debug their connectivity appliances such as switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when problems are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that need critical updates, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading data security companies to deliver centralized control and world-class security for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a deeper level of inspection for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam protection, DLP, and encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT personnel and your assigned Progent consultant so that any potential issues can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved easily to a different hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you're making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to get an objective assessment of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the configuration of your core network devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with information security regulations, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your company's ability either to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective security and backup environment that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Smart Choice for Bridgeport, Connecticut Small Businesses
Progent's size, depth of information technology expertise, and experience with enterprise network consulting enable small businesses to avoid the problems associated with over reliance on small service firms or individual engineers.
Working with Progent's Experts enables your small business to:
- Prevent Excessive Dependence on Freelance Consultants
For network support, small businesses sometimes depend excessively on independent consultants. Although freelance support engineers have lower overhead than more substantial support firms and can typically bill nominally lower fees, they are occasionally stretched to far to respond rapidly to critical situations. If a freelance engineer is busy with another customer, sick, on travelling, or in class, the lack of replacement personnel may force your business to go without assistance during a crisis. The more your small business grows, system unavailability or difficulties with line-of-business programs become more costly. The dollars you thought you were conserving on a freelancer can evaporate fast because of lower output. In addition, when freelance engineers confront unfamiliar technologies, the lack of a large engineering group to depend on for help requires them to learn on the job while your company ends up footing the bill for their continuing training.
- Gain Access to Expertise in Complex Network Solutions
Many small service firms or freelance engineers who concentrate on small business network support are capable of providing routine fixes but lack the experience to work efficiently with complicated network configurations that have mixed platforms, numerous offices, VoIP systems, mobile clients, integrated accounting and analytical applications, data-driven web sites, and specialized line-of-business software. Progent's background with worldwide enterprises and Progent's extensive group of experts can be valuable to your company because big-company environments are by nature complex, support problems require thorough knowledge in many technical areas, and reaching a high degree of robustness, reliability, and protection requires industry-proven best practices.
- Build a Firm Basis for Growth
Small businesses often start with an IT system cobbled together on a shoestring budget. Lacking a strong architecture, a series of band-aid repairs commonly get thrown onto of a tenuous foundation. As a company grows, reliability and scalability problems can obstruct the productivity of the business. Such networks require proper evaluation, intelligent business analysis, and in-depth expertise to upgrade to an IT infrastructure that can provide the reliable basis to handle critical business needs and ease downstream expansion.
- Work with Solution Finders, Not Product Resellers
Smaller businesses require guidance and insight to navigate through an increasingly complex array of technology options available for accelerating growth and enhancing productivity. They do not need a network consultant or support firm that attempts to promote a product. Progent avoids conflicted motives by not selling hardware and software. Progent sells consulting and services only. This allows Progent to align technical services with the genuine interests of clients. Mixing network consulting and product reselling can result in a conflict where the proposed solution is built around a predetermined technology rather than being driven by the actual needs of a small business.
Get in Touch with Progent
If your Bridgeport, Connecticut business wants to get in touch with Progent to ask about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.
Fast Online Network Support
For fast remote assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).