Quick, Low-cost Online Computer Support for Bridgeport, Connecticut Small Companies
For over twenty years, Progent has specialized in delivering world-quality network support to clients with small-business IT budgets. Progent has built a unique support system that features a streamlined, tightly connected virtual office infrastructure, sophisticated remote repair technology, a large pool of engineers accredited in a broad array of IT practice areas, a Call Center operational structure that maximizes responsiveness and guarantees follow-up, a worldwide team of on-line support professionals, in-person service dispatching for the majority of most zip codes in the U.S., and a corporate ethos focused on fixing network problems in the least time and at the lowest cost to clients.
For mid-size and large companies, Progent offers co-sourcing services to reinforce the subject matter expertise of your in-house IT support personnel. Co-sourcing can save money and help meet schedules for big projects like application programming, disaster recovery planning and testing, network security evaluations, merging datacenters, or technology migrations.
Progent can in addition provide access to certified consultants to help your business to design and implement a sensible cloud computing strategy.
Core Practice Areas Supported by Progent for Office Networks in Bridgeport, Connecticut
Progent's group of world-class support professionals provides assistance for virtually all facets of information systems deployed by businesses of any size. Technologies served by Progent in Bridgeport include:
Support Delivery Alternatives for Bridgeport, Connecticut Companies
Progent has a selection of options for providing small companies and local governments with cost-effective IT services for technical support, system architecture, and network management. Progent's model for providing network support services is built on the Help Desk Call Center operational structure familiar to big IT support groups. Progent's Helpdesk Service Mechanism ensures fast support, thorough activity documentation, consistent follow-through, and strict cost control for a range of network service delivery options that include remote repairs, on-premises help, and high-end consulting.
- Online Service
Progent's Technical Response Center (TRC) offers emergency and routine online service for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and globally. Progent's seasoned support experts can assist clients to troubleshoot and fix hardware and software issues without the expense or delay of travel for onsite support calls. The background of Progent's IT consultants allows them to handle the majority of network issues quickly. For the most challenging problems, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced subject matter experts. Progent provides a convenient, web-based registration procedure for new customers to accommodate urgent situations and Progent bills per minute with no startup fees or minimums, so you pay only for the assistance you get. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and GIAC-certified security engineers. Find out additional information concerning Progent's remote network troubleshooting services.
- On-site Service
Progent provides on-site computer assistance for signed-up clients in major metropolitan areas in the United States. Progent's onsite service technicians can work in conjunction with Progent's online support engineers to give small companies the best of both worlds: hands-on service professionals when you need them plus the remote expertise of Progent's seasoned staff of IT engineers, security professionals, and business application programmers. The response time for in-person service visits is typically under one business day. Progent requires no start-up or retainer charge for registering as a Progent client for on-premises service. Learn more details concerning how and why to register for Progent's onsite network service.
- Help Desk
Progent's Standard Help Desk Services provide smaller businesses a complete solution that handles all facets of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides service desk support at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle complex problems. To learn more, refer to Help Desk Services.
- Co-managed Help Desk Services
Progent's shared Help Desk services allow your IT organization to split the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progent's shared Help Desk service is an advanced service desk solution based on the leading PSA tool for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting. To learn more, see Progent's Help Desk Co-management services.
- IT Consulting Services
Progent provides small businesses budget-friendly access to world-class IT professionals who can deliver help with vital technologies such as Windows Server 2022 planning and integration expertise, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, consulting services for Horizon3.ai's NodeZero PEN test products, company-wide network security consulting, high availability it system consulting, virtualization solutions, plus integration, customization and training for small business programs such as financials, ERP, reporting, sales automation, and productivity packages. Progent can provide assistance with short-term projects such as site relocations and massive system migrations, extended projects like upgrading an older ERP platform to a current Microsoft Dynamics 365 package, database software programming and DBA support, and web design, on-going services including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure health monitoring and network management, or emergency services such as data restoration and virus cleanup.
- Infrastructure Consulting Expertise for Telecommuters
Progent can assist small and medium-size businesses to plan, implement and troubleshoot the network infrastructure needed to support offsite workers. Aspects of infrastructure for which Progent's consultants offer assistance include secure and efficient VPN connections, Virtual Desktop Infrastructure software, router integration, Wi-Fi LAN design and deployment, and reliable Internet access. For details about Progent's network infrastructure consulting services for an at-home workforce, see network infrastructure support services for an at-home workforce.
- Private Cloud Hosting
Progent's Private Cloud hosting offers complete hosting services for the entirety of a small organization's production servers in a setting that not only delivers the highest level of availability and extensibility but that is also easy for customers to transfer to another service firm or to move in-house if your circumstance warrants it. Progent's Private Cloud hosting service is based on proven virtualization technologies that allow companies with multi-vendor networks to save significantly on the expense of hardware, infrastructure support, and IT management while achieving enterprise-class reliability and an unprecedented degree of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally managed solution, can support the mixed- platform and non- standardized networks typical of small businesses, and keeps ownership of the software licenses in the customer's hands so that moving to a new virtual system is fast, reliable, and inexpensive. This eliminates ending up a captive to a single hosting provider while still providing all the cost savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Support
Progent can provide advanced remote consulting services to help businesses of all sizes integrate their information networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your IT team to plan and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid architectures that combine on-premises IT assets as well as public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of experience providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's affordable ProSight line of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes SentinelOne's cutting edge behavior-based machine learning technology to defend endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily escape legacy signature-based AV products. ProSight ASM safeguards local and cloud resources and offers a single platform to manage the entire malware attack progression including protection, identification, mitigation, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP environment that meets your organization's specific needs and that helps you prove compliance with government and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup activities and allows fast recovery of critical files, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to diagram, track, reconfigure and debug their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that need important software patches, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that incorporates the technology of leading information security vendors to provide web-based management and world-class security for all your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a deeper level of inspection for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The local security gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so any potential issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect data related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to get an objective evaluation of the health of their network. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security requirements, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and higher availability. Read more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your organization's preparedness to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your existing cybersecurity posture and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient security and backup system that meets your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline network software and office productivity applications used by the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an increasingly complex collection of infrastructure technologies including firewalls, switches, routers, VoIP solutions, and wireless access. In addition, Progent's
CISSP-Certified security consultants,
CISM-authorized security engineers, CISA-certified security audit specialists and GIAC-qualified information assurance experts offer a business-wide perspective on network protection and can help with complex security projects such as Security information and Event Management (SIEM) solutions to help enterprises meet industry guidelines and government requirements for IT data protection and incident reporting.
The scope and depth of Progent's consulting staff offer a powerful array of advantages to customers wishing to increase the business value of their IT network within an affordable budget. These benefits include:
- Best Industry Practices
Progent's staff of Microsoft and Cisco Certified experts average longer than ten years of real-world professional experience, at the forefront of network support, executing a wide range of IT projects for a large array of businesses. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support team. This ensures that you get not only expert IT help, but also a support engineer with field-tested approaches for fixing actual IT problems efficiently.
Find out additional information about Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing model is to bill for remote support and on-site visits by the minute. As a result, you pay only for delivered support. Progent does not demand a more expensive rate for off-hours or priority service, and Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no startup charge and asks no monthly commitment for support services delivered during regular business hours. Many support organizations demand substantial minimum payments or charge in increments of fifteen minutes or more. Progent's small pricing granularity eliminates king-size bills for quick solutions. An additional benefit of by-the-minute billing is that you won't be tempted to allow less critical issues to fester until they grow into major ones.
Find out more concerning Progent's value pricing for IT outsourcing.
- Full Documentation of Delivered Support
Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all billed support activities. Unlike some freelance consultants or small support organizations who offer minimal documentation or specifics of services done, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the support reports given by each staff member to every customer. The practice of documenting and archiving service records allows more efficient support and eliminates a variety of typical misfortunes such as when a service customer is virtually held captive to a consultant who won't let go of the keys to the kingdom.
Read more concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's consultants to clients. By teaching clients to resolve technical issues that are within their comfort zone, Progent can concentrate on offering hard-to-find skills where Progent has few competitors. Small companies who utilize independent service providers or who maintain internal support personnel benefit when Progent transfers knowledge about new technology and proven methodologies to make their IT environments more robust, protected, and productive.
Read more details about Progent's knowledge transfer services.
Get in Touch with Progent
If your Bridgeport, Connecticut business needs to get in touch with Progent about network outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.
Immediate Online Technical Help
For immediate remote support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).