Bridgeport, CT Remote Help from Certified Network Troubleshooting Consultants
Progent's network help services can provide your Bridgeport, CT company low cost and reliable support from Microsoft and Cisco certified information technology professionals. By delivering IT support help when you need it, providing advanced expertise for mission-critical technologies, delivering unique support such as automated server monitoring, and charging only for support you use, Progent offers your Bridgeport, Connecticut company an economical option for maximizing the productivity of small business networks. Whether you have an onsite datacenter, rely on cloud-based infrastructure, or manage a hybrid cloud/on-premises network, Progent is the smart choice for businesses to create and support a reliable and safe IT system and to have quick access to the seasoned help usually available only to businesses who are able to afford a sizeable internal information technology staff.

For medium-size and enterprise companies, Progent offers co-sourcing services to add to the skills of your in-house network service personnel. This can save money and minimize technical risks for major projects such as software development, disaster recovery preparedness, network security audits, office consolidations, or software migrations and upgrades.

Progent can in addition provide access to accredited experts to help your company to plan and implement a sensible cloud computing strategy.

Popular Technologies Supported by Progent for Business Networks in Bridgeport, Connecticut
Progent's national team of certified support professionals provides help for virtually all aspects of information systems used by companies of any size. Practice areas supported by Progent in and around Bridgeport include:

Service Delivery Alternatives Available for Bridgeport, Connecticut Businesses
Progent has a variety of options for providing small companies and local governments with affordable IT services for technical support, consulting, and network administration. Progent's model for delivering network support services is built on the Help Desk Call Center operational structure common to big IT groups. Progent's Helpdesk Service Model promotes fast response, thorough activity documentation, consistent follow-up, and tight expense control for a range of IT service delivery modes that include online repairs, on-premises help, and high-end consulting.

  • Online Support
    Progent's Technical Response Center (TRC) offers urgent and routine online support for Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's certified service professionals can help clients to troubleshoot and fix network problems without the cost or delay of on-premises service visits. The experience of Progent's IT engineers makes it possible to resolve most IT problems quickly. For the toughest problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a convenient, web-accessible signup procedure for first-time customers to accommodate emergency network problems and Progent charges per minute with no startup charges or minimums, so you are invoiced only for the help you get. Specialists available remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISM-certified security engineers. Find out additional details about Progent's online network troubleshooting expertise.

  • On-site Support
    Progent offers on-site technical support for signed-up customers in major metropolitan areas in the United States. Progent's onsite service technicians can work in tandem with Progent's remote support experts to give small companies the optimal solution: hands-on support technicians when you need them as well as the on-line help of Progent's seasoned team of IT engineers, security professionals, and business software programmers. The wait time for on-site service calls is usually less than 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent client for onsite service. Find out more details about how to sign up for Progent's onsite computer support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer small businesses a complete service desk solution that handles all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging issues. For details, visit Online Help Desk Services.

  • Co-managed Help Desk Services
    Progent's Help Desk Co-management services allow your IT organization to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's pool of veteran desktop support engineers and subject matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative service desk solution based on the top professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics. For more information, visit Progent's Help Desk sharing services.

  • Consulting Services
    Progent provides small companies affordable availability of world-class IT professionals who can provide assistance with critical products and technologies including Microsoft Windows Server 2022 solution design and integration expertise, Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, company-wide network security consulting, fault tolerant it system consulting, virtualization strategies, plus configuration, programming and training for small business software such as financials, ERP and MRP, reporting, CRM, and productivity suites. Progent can provide assistance with short-term projects such as office moves and major software migrations, longer term projects such as customizing an older ERP system to a modern MS Dynamics 365 solution, database software programming and DBA services, and web development, on-going support including System Center 2012 Operations Manager support and Operations Manager 2016 consulting for network monitoring and network management, or emergency response like disaster recovery and virus removal.

  • Infrastructure Consulting Expertise for an At-Home Workforce
    Progent can help small and mid-size businesses to design, deploy and debug the network infrastructure for at-home workers. Areas of network infrastructure where Progent's consultants offer guidance include safe and efficient VPN tunnel connectivity, Virtual Desktop Infrastructure software, router integration, Wi-Fi network design and deployment, and robust Internet connectivity. To learn about Progent's network infrastructure consulting expertise for telecommuters, see network infrastructure consulting expertise for an at-home workforce.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides complete hosting for the entirety of a small or midsize organization's servers in an environment that not only delivers the top level of fault-tolerance and scalability but that is in addition convenient for customers to migrate to a different support firm or to bring in-house when your situation calls for it. Progent's Private Cloud hosting is founded on mature virtualization techniques that permit companies with mixed environments to save significantly on the costs of capital equipment, infrastructure maintenance, and IT management while getting world-class reliability and an unparalleled level of vendor alternatives. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered service, can handle the mixed- OS and loosely standardized environments typical of smaller businesses, and retains control of the software licenses in the customer's possession so that moving to a different virtual system is quick, reliable, and affordable. This avoids becoming a captive to a single hosting service while still providing all the savings associated with SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent offers advanced remote consulting to help companies of all sizes integrate their networks with popular public clouds including Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid network models that seamlessly combine on-premises IT assets along with cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over two decades of background providing advanced consulting support online, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Progent's Flat-rate Managed Services for Outsourcing Network Management
Progent's value-priced ProSight line of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes SentinelOne's cutting edge behavior-based machine learning tools to defend endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to manage the entire malware attack progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection services offer affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that allows you demonstrate compliance with legal and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid recovery of critical data, applications and VMs that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, when needed, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their networking appliances like switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are always updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that require critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the technology of leading information security companies to provide centralized control and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progent�s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so that all looming problems can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved easily to a different hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By updating and managing your IT documentation, you can eliminate up to half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you�re making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to obtain an objective assessment of the overall health of their network. Based on some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with government and industry security regulations, higher utilization of IT resources, faster problem resolution, more reliable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance consultant. The interview is intended to evaluate your company's preparedness either to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup/recovery environment that meets your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and productivity programs used by the majority of small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an ever more complex collection of network products including firewalls, routers and switches, VoIP solutions, and wireless access. In addition, Progent's CISSP-Certified security consultants, CISM-certified security engineers, CISA-certified security audit consultants and GIAC-certified information assurance experts offer a business-wide perspective on system security and can assist with advanced security programs like SIEM solutions to help companies meet business guidelines and government mandates for IT data protection and reporting.

The scope and size of Progent's engineering staff offer a powerful array of benefits to organizations trying to maximize the productivity of their information network within an affordable budget. These advantages include:

  • Best Service Methodology
    Progents team of Microsoft and Cisco Certified experts average longer than a decade of real-world industry background, at the front lines of IT support, executing a wide variety of IT projects for an extensive array of clients. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting staff. This guarantees that you get not just expert IT capability, but also a support engineer with field-tested approaches for resolving real-world network problems rapidly. Learn additional information about Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing policy is to charge for phone support and in-person help by the minute. Consequently, you are billed just for received support. Progent does not demand a higher rate for off-hours or urgent service, and Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. Also, Progent applies no sign-up fee and requires no monthly commitment for support services provided during regular business hours. Many support firms impose substantial minimum payments or charge in increments of fifteen minutes or more. Progent's small pricing granularity does away with big bills for fast solutions. Another advantage of granular pricing is that you will not be tempted to allow incipient problems to fester until they grow into major ones. Learn more about Progent's value pricing for IT outsourcing.

  • Complete Reporting of Delivered Support
    Progent has created a comprehensive support reporting system that records and formats complete documentation for all billed services. Unlike some freelance consultants or local service firms who offer scant documentation or details of services done, every service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the service documentation given by every staff member to every customer. The discipline of documenting and organizing support activity allows more effective service and avoids a slew of typical misfortunes such as when a service client is effectively held hostage to a consultant who refuses to let go of vital service information. Learn more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's consultants to customers. By teaching clients to handle technical issues that are within their comfort zone, Progent can focus on offering high-value skills where Progent faces little competition. Small businesses who work with independent consultants or who employ internal IT personnel benefit when Progent transfers knowledge about new technology and proven processes to make their IT environments more robust, secure, and productive. Read more details about Progent's knowledge transfer services.

How to Contact Progent
If your Bridgeport, Connecticut company needs to contact Progent for network outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.

Fast Online Network Help
For fast online help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



An index of content::

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    Progent's Meraki Wi-Fi AP experts offer remote and onsite support services to assist organizations of any size to design, install, maintain, expand or repair Wi-Fi networks that utilize Cisco Meraki APs. Progent can assist you to configure and manage Cisco's Meraki-based Wi-Fi networks for environments that can range from a telecommuter's home or a branch office to a large campus or a multi-site enterprise. Progent can also assist you to configure other Cisco products including Catalyst and Nexus switches, ASR routers and firewalls to create a cohesive ecosystem that provides identical connectivity, performance, security, ease of management and availability for wired and Wi-Fi users irrespective of their mobility or computing device.

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    Progent's Duo service plans utilize Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication. Duo supports single-tap identity verification on Apple iOS, Google Android, and other out-of-band devices.

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    Call Desk for Remote Workforce Technical Support Services

    Progent has two decades of experience assisting small and medium-size organizations to design, implement, tune, manage, and troubleshoot IT networks that support a remote workforce.

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    Work from Home Network Infrastructure Support Services

    Progent can help small and medium-size businesses to design, set up and debug the infrastructure required for remote workers.

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    64-bit Computing Professional

    Progent's Microsoft-certified consultants can help you plan, document, implement, manage, and troubleshoot a network-wide migration to 64-bit server and desktop operating systems and applications. Progent can help you test your 64-bit infrastructure to make sure it handles all of the important 32-bit applications that you want to retain plus the latest 64-bit editions of applications you plan to run.

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    Progent's Microsoft-certified consultants can provide online or onsite support to assist companies of any size to plan, implement, manage, and repair a backup/recovery system built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent can help you to upgrade from earlier releases of SCDPM or from another backup/recovery platform, and Progent can integrate your Data Protection Manager deployment for on premises, cloud-based, or hybrid datacenters. Progent offers as-needed help for fixing particularly stubborn problems, or comprehensive project management services. Progent's consultants can also assist your business to incorporate Data Protection Manager into a comprehensive disaster recovery plan.

  • Technology Professional Microsoft Teams disaster recovery Engineer Microsoft Teams and AAD

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    Progent's Microsoft-certified consultants can assist you to evaluate the potential advantages of Hyper-V-powered virtualization for your business, perform test installations to validate Hyper-V's compatibility with your line-of-business applications, assess your network infrastructure for optimal performance with virtual server solutions, help you in moving to Windows Server 2008 and configuring Hyper-V, educate your IT personnel to track and manage Hyper-V, provide expert consulting help for enhancing the protection of your virtual servers, design and validate business continuity processes that maximize system uptime, and provide ongoing consulting and maintenance including affordable online troubleshooting and turn-key Help Desk outsourcing.

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    Progents staff of Microsoft and Cisco Premier Certified consultants average more than a decade of hands-on professional experience, at the forefront of network service, performing a wide range of IT projects for a large array of customers. Each Progent support professional shares a proven set of individual best practices that are combined into shared leading practices training that Progent teaches its support team. This guarantees that you get not just world-class IT help, but also a consultant with field-tested methods for applying computer knowledge to fix actual network problems rapidly.

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    Cisco Unified Communications Manager, originally named CallManager, operates as the core of Cisco's collaboration solution. CUCM and Unified CM Express provide a location-independent IP-PBX by integrating with applications that include Unified Communications Manager IM and Presence Service, Cisco Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact center. Progent's CCIE-certified network consultants can deliver efficient and affordable online and on-premises support to assist businesses of any size to build and administer CUCM deployments by providing Cisco Unified Communications Manager configuration and technical support services that deliver optimum business value. Progent's consultants can help with any aspect of CUCM support and debugging in areas that include integrating Cisco Voice over IP phones and Video phones, reviewing dial plans, setting up SIP trunking and PSTN calling, deploying ISR routers with CUBE VoIP networking support, creating UCS server failover solutions for high availability, performance tuning, and integration with Microsoft Exchange and Skype for Business.

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