Quick, Affordable Remote Computer Help for Bridgeport, Connecticut Small Companies
For over twenty years, Progent has specialized in delivering enterprise-class IT support services to customers with small-company budgets. Progent has built a unique service system that includes a cost-effective, seamless virtual office infrastructure, sophisticated online troubleshooting technology, a large pool of engineers certified in a wide array of technical disciplines, a Help Desk Call Center operational model that maximizes efficiency and ensures follow-through, a worldwide group of on-line troubleshooting professionals, on-site service options for the majority of most zip codes in the United States, and a corporate ethos committed to fixing network issues in the least time and at the least cost to clients.
For mid-size and large companies, Progent can provide co-sourcing and project management support to supplement the skills of your internal network service staff. Co-sourcing can reduce expenses and help meet schedules for major IT initiatives such as application design and development, disaster recover/business continuity preparedness, security evaluations, office consolidations, or software migrations and upgrades.
Progent can in addition offer the services of accredited experts to assist your company to plan and implement your cloud computing strategy.
Core Technologies Serviced by Progent's Consultants for Companies in Bridgeport, Connecticut
Progent's nationwide team of industry certified experts provides help for all facets of information systems deployed by businesses of any size. Technologies supported by Progent in Bridgeport include:
Support Delivery Alternatives Available for Bridgeport, Connecticut Businesses
Progent has a variety of alternatives for providing small companies and local governments with cost-effective computer services for troubleshooting, system architecture, hosting, and network management outsourcing. Progent's paradigm for providing IT support services is built on the Help Desk operational structure common to big IT organizations. Progent's Helpdesk Service Model promotes rapid support, comprehensive activity records, dependable follow-up, and tight expense monitoring for a range of IT support delivery options that include online repairs, in-person help, top-level consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) provides emergency and routine online assistance for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and globally. Progent's seasoned service professionals can assist clients to analyze and fix hardware and software issues without the expense or delay of in-person support visits. The background of Progent's network consultants makes it possible to handle the majority of network issues quickly. For the toughest issues, Progent's breadth of knowledge makes it possible to escalate support calls to world-class specialists. Progent offers a streamlined, web-accessible registration process for first-time clients to accommodate emergency situations and Progent charges per minute with no sign-up charges or minimums, so you are invoiced only for the help you get. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and GIAC-certified security engineers. Learn additional details about Progent's remote network troubleshooting services.
- Onsite Support
Progent provides on-site computer assistance for signed-up customers in major metropolitan areas in the U.S. Progent's onsite service technicians can work in conjunction with Progent's online service experts to deliver small businesses the optimal solution: onsite support professionals when you need them as well as the remote help of Progent's seasoned team of IT engineers, security professionals, and business application developers. The wait time for on-site support calls is usually under 24 hours. There is no sign-up or retainer fee for registering as a Progent client for on-premises support. Find out more details about why to sign up for Progent's in-person network service.
- Help Desk Call Center
Progent's Standard Help Desk Services provide small organizations a comprehensive solution that manages all facets of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount from Progent's normal desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve the most problems. for more information, see Help Desk Services.
- Consulting Expertise
Progent offers small and midsize companies budget-friendly access to enterprise-class consultants who can deliver help with vital products and technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, company-wide network security consulting, high availability network consulting, virtualization solutions, plus integration, programming and support for business software including accounting, ERP, reporting, CRM, and office productivity software. Progent can help with one-time projects such as site relocations and massive system upgrades, longer term initiatives like business reporting software development and support, relational database software development and DBA support, and web design, continuing support including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and network administration, or urgent services like disaster recovery and virus removal.
- Application Server Hosting
Progent can host critical applications such as Microsoft Exchange Server and MS SQL in order to provide small and midsize businesses with greater levels of dependability, protection, and performance than is possible using the type of on-site data center that is realistically affordable for the majority of small organizations. Because Progent utilizes the same data centers that support the gear of many of the planet's largest IT companies, Progent can save you the expense of building and maintaining the systems required for enterprise-class environmental control, electrical failover, and redundant Internet access. For managed applications, Progent can also make sure that upgrades and revisions remain updated, security and performance is constantly tracked, and systems are regularly archived and available for complete and rapid recovery. Find out more concerning Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides complete hosting services for the entirety of a small company's production servers in a setting that not only provides the top level of dependability and extensibility but that is in addition convenient for clients to migrate to another service provider or to move internally if your circumstance warrants it. Progent's Private Cloud hosting is built around tested virtualization techniques that permit businesses with multi-vendor environments to save significantly on the costs of hardware, system maintenance, and network management while getting enterprise-class availability and an unparalleled level of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in one centrally managed service, can support the mixed- platform and loosely standardized environments typical of smaller companies, and keeps control of the software in the client's hands so that moving to a different virtual system is quick, safe, and affordable. This avoids ending up a prisoner of a single hosting service while still offering all the economies related to ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Support
Progent offers expert remote support services to help companies of any size connect their information networks with popular public clouds including Azure and Amazon AWS. Progent can assist you to design and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid topologies that utilize physical resources as well as public cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a range of cloud migration support services such as Office 365 integration with on-premises Exchange deployments, Azure design and deployment services, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of background delivering high-level consulting expertise online, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Progent's affordable ProSight line of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis technology to defend endpoint devices and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to automate the complete malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also help you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup processes and allows fast restoration of vital files, apps and VMs that have become unavailable or damaged due to component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, track, enhance and debug their connectivity appliances such as routers, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are always current, copies and manages the configuration of almost all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating devices that require critical software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top data security companies to provide web-based management and comprehensive protection for all your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a further level of inspection for incoming email. For outbound email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT staff and your assigned Progent consultant so all looming issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an unbiased evaluation of the health of their network. Powered by a selection of the top remote monitoring and management tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with data security standards, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and higher availability. Learn more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent backup/recovery expert. The interview is designed to assess your organization's preparedness to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient AV and backup/recovery environment that meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Choice for Bridgeport, Connecticut Small Businesses
Progent's staff size, breadth of information technology skill, and experience with enterprise network support enable small and midsize businesses to sidestep the problems related to excessive reliance on thinly staffed support organizations or freelance engineers.
Teaming with Progent's Experts enables your small business to:
- Avoid Excessive Dependence on Individual Support Consultants
For network services, small companies sometimes depend heavily on independent engineers. Though freelance service providers have lower expenses than larger support organizations and can afford to bill apparently smaller rates, individuals are occasionally too overworked to respond rapidly to urgent network problems. If a freelance engineer is busy with different customer, sick, on vacation, or in class, the lack of replacement personnel may force your business to go without help during an emergency. As your company grows, network unavailability or problems with critical applications become more costly. The dollars you believed you were saving on an independent consultant can be eaten up quickly because of lower productivity. In addition, when independent engineers confront unfamiliar problems, the unavailability of a big engineering group to depend on for help forces them to learn with the meter running while your company winds up with the bill for their ongoing education.
- Have Access to Experts in Sophisticated IT Solutions
The majority of small support organizations or independent consultants focused on small business network support may excel at delivering routine fixes but lack the background to deal efficiently with complex network environments with a variety of platforms, multiple locations, VoIP systems, mobile workers, interconnected accounting and analytical applications, data-driven web sites, and specialized business applications. Progent's experience with worldwide enterprises and Progent's large staff of experts can be valuable to your small business because enterprise environments are characteristically complicated, integration issues demand in-depth knowledge in many technical disciplines, and reaching an acceptable degree of robustness, reliability, and security calls for industry-proven leading practices.
- Create a Solid Foundation for Seamless Growth
Small companies often start with an IT system cobbled together on a tight budget. Without a solid architecture, a series of band-aid repairs often get thrown on top of a tenuous structure. As a business grows, stability and scalability issues can hinder the success of the organization. These networks need thorough assessment, intelligent business analysis, and in-depth experience to upgrade to an IT infrastructure that will provide the reliable basis to meet current business requirements and ease downstream expansion.
- Team with Solution Finders, Not Resellers
Smaller businesses require direction and education to work through an ever more complicated array of IT options offered for enabling growth and improving productivity. They do not need an IT engineer or support organization that tries to promote a product. Progent avoids conflicted motives by not selling hardware and software. Progent provides consulting and services only. This permits Progent to match technical support services with the genuine needs of customers. Combining network consulting and product selling can lead to a conflict where the recommended solution is based on a predetermined vendor instead of being based on the true needs of a customer.
If your Bridgeport, Connecticut company needs to contact Progent about network outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.
Fast Remote Network Assistance
For immediate remote technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).