Bridgeport, CT Online Help from World-class Computer Network Service Experts
Progent's network help services can provide your Bridgeport, CT company budget-friendly and reliable support from enterprise-class IT engineers. By delivering network support service when you need it, offering advanced knowledge for critical technologies, delivering value-added services such as 24x7 network monitoring, and billing only for support you use, Progent gives your Bridgeport, Connecticut business an affordable option for maximizing the profitability of small-scale office information systems. If you have a local system, connect to cloud infrastructure, or have a hybrid cloud/on-premises solution, Progent is the intelligent way for businesses to create and support a reliable and safe information system and to benefit from quick availability of the skilled help ordinarily restricted to businesses who are able to support a sizeable in-house information technology organization.
For larger companies, Progent can provide co-sourcing support to reinforce the skills of your in-house IT service group. This can cut costs and help meet schedules for major projects like application development, business continuity planning, security audits, office consolidations, or technology migrations.
Progent can also provide access to certified consultants to assist your company to design and implement your cloud computing strategy.
Main Products and Technologies Supported by Progent for Bridgeport, Connecticut Office Networks
As a Microsoft-certified Partner consulting company that maintains a large team of Cisco Certified CCIE network infrastructure experts and Apple Computer certified consultants, Progent provides emergency troubleshooting and low-cost online consulting to Bridgeport, CT small businesses for a wide array of information technologies including:
Support Delivery Alternatives Available for Bridgeport, Connecticut Businesses
Progent has a selection of alternatives for providing small and midsize companies with cost-effective computer services for troubleshooting, system architecture, and network administration. Progent's model for providing network support services is built on the Help Desk operational structure familiar to big IT groups. Progent's Helpdesk Support Mechanism promotes fast response, comprehensive activity documentation, consistent follow-through, and tight cost control across an array of network support delivery alternatives that include remote repairs, onsite help, and top-level consulting.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
- Online Service
Progent's Technical Response Center (TRC) provides emergency and scheduled online support for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's seasoned service professionals can assist customers to analyze and repair network issues without the cost or time loss of on-premises service visits. The experience of Progent's IT consultants makes it possible to handle most IT issues quickly. For the most complex problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a streamlined, web-based signup procedure for first-time clients to address urgent network problems and Progent charges by the minute with no startup fees or time minimums, so you pay only for the assistance you get. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISM-certified security professionals. Find out more details concerning Progent's online network support expertise.
- On-site Support
Progent provides on-site computer assistance for registered clients in major metropolitan areas in the United States. Progent's on-site support personnel can work in tandem with Progent's online support engineers to give small and midsize businesses the optimal solution: hands-on support technicians when you need them plus the on-line help of Progent's worldwide team of IT consultants, security professionals, and business software developers. The response time for on-site service visits is typically under 24 hours. There is no start-up or retainer charge for becoming a Progent customer for onsite support. Learn more details about how and why to register for Progent's onsite network support services.
- Help Desk
Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that handles all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount from Progent's regular desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex issues. for more information, visit Help Desk Services.
- Shared Help Desk Services
Progent's Help Desk Co-management services allow your IT organization to share responsibilities for Help Desk support seamlessly between your IT team and Progent's roster of seasoned desktop support technicians and subject matter experts. Progent's shared Help Desk service is an advanced service desk solution based on the top PSA tool for handling end-user service requests, ticketing, responsibility, status tracking, and metrics. For more information, refer to Progent's shared Help Desk services.
- Consulting Expertise
Progent offers small and midsize companies budget-friendly availability of enterprise-class IT professionals who can deliver help with critical products and technologies such as Windows Server 2022 solution design and integration services, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, company-wide network security consulting, non-stop network consulting, virtualization strategies, plus configuration, customization and support for small business applications such as accounting, ERP and MRP, management reporting, sales automation, and productivity software. Progent can help with one-shot projects such as office relocations and major software migrations, longer term initiatives like customizing a legacy ERP system to a current Microsoft Dynamics or Dynamics 365 solution, database application programming and DBA support, and web design, on-going support including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for network monitoring and system administration, or emergency services such as disaster recovery and malware cleanup.
- Infrastructure Expertise for Telecommuters
Progent can assist small and medium-size businesses to plan, configure and debug the infrastructure for remote workers. Areas of infrastructure for which Progent's consultants can deliver assistance include safe and convenient VPN tunnel connections, VDI desktop software, router configuration, wireless network design and implementation, and robust Internet connectivity. To learn about Progent's infrastructure support services for remote workers, visit infrastructure expertise for teleworkers.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides full hosting services for all of a small or midsize organization's servers in a setting that not only delivers the top degree of availability and expandability but that is in addition easy for clients to transfer to another support provider or to bring internally whenever your business situation calls for it. Progent's Private Cloud hosting service is founded on tested virtualization techniques that allow small businesses with mixed environments to save significantly on the expense of hardware, infrastructure maintenance, and network management while getting enterprise-class availability and an unprecedented degree of vendor options. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally administered service, can support the multi- platform and loosely standardized networks typical of smaller companies, and keeps ownership of the licenses in the customer's possession so that migrating to a new virtualized system is quick, safe, and inexpensive. This eliminates becoming a captive to a specific hosting service while still offering all the savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Services
Progent offers expert online consulting support to help companies of any size connect their information networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid network models that combine physical IT assets as well as cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of cloud integration services that include Office 365 integration with on-premises Exchange deployments, Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of background providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's affordable ProSight family of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates SentinelOne's cutting edge behavior analysis tools to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to manage the entire threat lifecycle including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you demonstrate compliance with government and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent action. Progent can also assist you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup activities and allows rapid restoration of vital data, apps and VMs that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, when necessary, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, monitor, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding devices that need critical updates, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading information security vendors to deliver centralized management and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a further layer of analysis for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management technology to help keep your network running at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so all looming problems can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to a different hosting environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can save up to half of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an unbiased evaluation of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how well the configuration of your core network devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with information security standards, higher utilization of network resources, quicker problem resolution, more reliable backup and restore, and higher availability. Learn more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's ability either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective AV and backup system that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Choice for Bridgeport, Connecticut Small Businesses
Progent's staff size, breadth and depth of information technology expertise, and familiarity with enterprise IT consulting enable small companies to avoid the problems associated with excessive dependence on small service firms or individual engineers.
Teaming with Progent's Experts enables your small business to:
- Prevent Over Dependence on Individual Support Consultants
For network support, small businesses often rely heavily on freelance engineers. Although individual support engineers have lower expenses than larger support firms and can typically charge nominally lower fees, freelancers are sometimes too busy to react rapidly to urgent problems. If a freelance consultant is busy with another client, ill, on travelling, or in class, the absence of replacement personnel may force your company to wait for help during an emergency. The more your small business expands, system downtime or problems with critical programs get more expensive. The money you thought you were conserving on a freelancer can be eaten up fast because of lost productivity. In addition, when freelance consultants encounter new problems, the lack of a large engineering team to depend on for assistance requires them to learn on the job while your business ends up with the costs for their continuing education.
- Have Access to Certified Professionals in Sophisticated IT Issues
Many small service organizations or freelance engineers who concentrate on small business network support may excel at providing routine solutions but lack the experience to deal cost-effectively with complicated IT environments that have mixed operating systems, numerous sites, Voice over IP implementations, remote workforces, interconnected financial and operational applications, data-driven web sites, and specialized business applications. Progent's background with worldwide companies and Progent's large team of experts can be valuable to your company because big-company environments are inherently complex, support issues require thorough knowledge in numerous technical areas, and achieving an acceptable degree of robustness, availability, and protection requires industry-proven processes.
- Create a Firm Basis for Seamless Growth
Small businesses typically begin with an IT system cobbled together on a shoestring budget. Lacking a solid basis, a sequence of improvised fixes often get piled onto of a tenuous structure. As a business evolves, stability and expandability problems can undermine the success of the organization. Such environments require thorough evaluation, smart business analysis, and broad-based experience to migrate to a network environment that can provide the reliable foundation to meet critical business requirements and ease downstream growth.
- Partner with Solution Finders, Not Product Vendors
Small businesses need guidance and insight to navigate through an increasingly complex maze of IT options available for accelerating growth and enhancing efficiency. They do not need a network consultant or service organization that tries to sell them a product. Progent avoids conflicted motives by not selling any products. Progent provides services and expertise only. This allows Progent to match consulting services with the real interests of customers. Combining IT consulting and product selling can result in a situation where the proposed solution is built around a preselected technology rather than being based on the actual needs of a customer.
In case your Bridgeport, Connecticut company wants to contact Progent to ask about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.
Fast Remote Network Assistance
For fast remote technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).