Fast, Affordable Remote Network Assistance for Bridgeport, Connecticut Small Companies
For more than two decades, Progent has specialized in delivering world-quality network support to customers with small-business budgets. Progent has developed a powerful support system that includes a low-overhead, seamless virtual office network, sophisticated online troubleshooting tools, a large team of engineers certified in a broad array of IT disciplines, a Call Center service structure that promotes responsiveness and ensures follow-up, a global group of remote support experts, in-person support options for the majority of most zip codes in the United States, and a company ethos focused on solving network issues in the shortest time and at the lowest cost to clients.
For larger companies, Progent offers co-sourcing and project management services to reinforce the technical skills of your in-house IT service staff. This can cut costs and help meet schedules for major projects like software development, disaster recover/business continuity planning, network security evaluations, office consolidations, or technology migrations and upgrades.
Progent can also offer the services of certified consultants to help your company to design and execute your cloud computing strategy.
Key Areas of Expertise Supported by Progent for Companies in Bridgeport, Connecticut
Progent's national team of certified support professionals provides assistance for virtually all aspects of information systems found in businesses of all sizes. Practice areas supported by Progent in Bridgeport include:
Service Delivery Options for Bridgeport, Connecticut Companies
Progent has a selection of alternatives for providing small companies with cost-effective computer services for technical support, system architecture, and network management outsourcing. Progent's model for delivering IT support is based on the Call Center structure common to larger IT support organizations. Progent's Help Desk Support Mechanism ensures rapid response, comprehensive service records, dependable follow-through, and strict expense control for an array of network service delivery options that include online repairs, onsite help, and top-tier consulting.
Progent's Fixed-price Managed Services for Outsourcing Network Management
- Online Service
Progentís Technical Response Center offers emergency and routine remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's certified support professionals can assist clients to analyze and fix network problems without the expense or time loss of on-premises service calls. The background of Progent's network consultants makes it possible to resolve the majority of IT issues rapidly. For the most complex problems, Progent's breadth of knowledge allows the support team to escalate support calls to world-class subject matter experts. Progent provides a convenient, web-based registration process for new clients to address emergency situations and Progent charges per minute with no sign-up fees or minimums, so you are invoiced only for the help you receive. Specialists available remotely include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and GIAC-certified security engineers. Learn more details concerning Progent's online computer support services.
- Onsite Service
Progent offers on-site technical support for signed-up customers in major metropolitan areas in the U.S. Progent's on-site service technicians can work in tandem with Progent's online support experts to give small businesses the best of both worlds: on-premises support professionals when you need them as well as the on-line help of Progent's seasoned staff of network engineers, security professionals, and business application programmers. The wait time for in-person support visits is typically less than one business day. Progent requires no sign-up or retainer charge for becoming a Progent client for onsite service. Find out more concerning how to register for Progent's in-person network support.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small organizations a complete service desk solution that manages all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle the most issues. for more information, visit Online Help Desk Services.
- Shared Help Desk Services
Progentís Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's roster of certified desktop support technicians and subject matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution built around the leading professional services automation (PSA) platform for managing service requests, ticketing, responsibility, progress tracking, and reporting. For more information, visit Progentís Co-managed Help Desk services.
- IT Consulting Expertise
Progent provides small businesses affordable access to enterprise-class IT professionals who can deliver assistance with vital technologies including
- Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network architecture, company-wide network security consulting, non-stop it system consulting, server virtualization strategies, plus configuration, customization and support for business software such as accounting, ERP and MRP, management reporting, CRM, and office productivity packages. Progent can help with one-time projects including office moves and major software upgrades, longer term projects such as upgrading a legacy ERP system to a current MS Dynamics 365 solution, database application programming and administration support, and web development, continuing services such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network monitoring and network management, or emergency response like data restoration and malware removal.
- Infrastructure Consulting Expertise for an At-Home Workforce
Progent can assist small and medium-size businesses to design, implement and debug the infrastructure required for at-home workers. Areas of infrastructure for which Progent's experts offer assistance include safe and efficient VPN tunnel connections, Virtual Desktop Infrastructure (VDI) platforms, router integration, Wi-Fi network planning and deployment, and robust Internet connectivity. For details about Progent's infrastructure consulting services for at-home workers, refer to infrastructure consulting expertise for an at-home workforce.
- Private Cloud Hosting
Progent's Private Cloud hosting provides complete hosting services for all of a small or midsize organization's servers in a setting that not only provides the top degree of availability and scalability but that is in addition simple for clients to transfer to another support provider or to bring in-house whenever your circumstance calls for it. Progent's Private Cloud hosting is built around mature virtualization technologies that permit small businesses with mixed environments to save significantly on the expense of hardware, infrastructure support, and IT administration while achieving enterprise-class reliability and an unparalleled degree of vendor flexibility. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally administered package, can handle the mixed- platform and non- standardized networks typical of small businesses, and retains ownership of the licenses in the customer's possession so that migrating to a new virtual host is quick, reliable, and affordable. This avoids ending up a captive to a single hosting provider while still offering all the economies associated with SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting Services
Progent can provide expert online consulting to help companies of all sizes connect their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that combine physical resources along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a range of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and integration consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of background delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's value-priced ProSight series of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based machine learning tools to defend endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely escape traditional signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to manage the entire threat lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering via cutting-edge tools packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent can also help you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup activities and allows fast restoration of critical data, applications and VMs that have become lost or damaged as a result of component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map, track, reconfigure and debug their connectivity hardware such as routers, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when problems are detected. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that require critical updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the technology of leading data security companies to provide centralized control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system operating at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so that any looming problems can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can eliminate up to half of time spent searching for vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the health of their network. Based on some of the leading remote monitoring and management tools available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your essential network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory system. Both also include a year of advanced remote network monitoring and management. Advantages can include easier management, improved compliance with information security regulations, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and higher availability. Read more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery expert. The interview is designed to help assess your company's ability either to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup system that meets your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the baseline network software and productivity programs used by the majority of small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly sophisticated array of infrastructure products including firewalls, routers and switches, VoIP options, and wireless access. Furthermore, Progent's
CISSP-Certified cybersecurity consultants,
CISM-certified security engineers, CISA-certified security audit specialists and GIAC-authorized information assurance professionals offer a business-wide perspective on network protection and can help with advanced security projects like SIEM solutions to help enterprises comply with business guidelines and government regulations for network data protection and reporting.
The scope and size of Progent's consulting staff offer a powerful array of advantages to companies trying to maximize the business value of their information system within a realistic budget. These advantages include:
- Best Industry Practices
Progentís staff of Microsoft and Cisco Certified consultants average longer than ten years of hands-on professional background, in the trenches of network support, performing a broad range of technical tasks for a large mix of businesses. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support personnel. This ensures that you get not just expert IT help, but also a support engineer with field-tested approaches for repairing actual IT problems quickly.
Learn additional information concerning Progent's best practices for network consulting.
- Value Pricing Structure
Progent's pricing model is to charge for remote service and on-site visits by the minute. As a result, you owe only for received support. Progent does not impose a higher rate for after-hours or priority support, and Progent does not bill for travel except for emergency calls where on-site time is less than four hours. Also, Progent imposes no startup fee and requires no retainer for services provided during regular working hours. Many service organizations impose large minimum fees or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity eliminates major invoices for quick solutions. Another benefit of by-the-minute pricing is that you will not be inclined to permit simple problems to fester until they grow into big ones.
Read more concerning Progent's value pricing for IT outsourcing.
- Complete Documentation of Delivered Services
Progent has created a sophisticated support reporting system that stores and formats complete documentation for all delivered support activities. Unlike some freelance consultants or small support firms who offer minimal documentation or details of services done, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the support reports sent by each consultant to each customer. The practice of documenting and organizing support records results in more efficient support and eliminates a variety of typical misfortunes such as when a support customer is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.
Find out additional information concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to resolve problems that are within their comfort zone, Progent is able to focus on providing hard-to-find skills where Progent has little competition. Small companies who utilize independent service providers or who maintain in-house IT personnel benefit when Progent transfers information about critical technology and tested processes to make their networks more robust, secure, and efficient.
Read more about Progent's knowledge transfer services.
If your Bridgeport, Connecticut company needs to contact Progent to ask about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.
Immediate Online Technical Support
For fast remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).