Affordable Network Troubleshooting from Microsoft premier Experts for Businesses in Bridgeport, CT
By delivering professional know-how when you need it, making available specialized expertise for critical applications, offering innovative services such as virtual data center hosting, billing solely for help you receive, and charging no setup or retainer fees for standard services, Progent allows your company to increase the business value of your It system and reduce support expenses. Progent recognizes that information system protection, dependability, and efficiency are as important to small businesses as to major corporations but that small companies lack the leverage to invest heavily in computer technology and in-house service staffs. Progent's fundamental competitive advantage is that no IT support firm can match Progent's ability to deliver the network support expertise your business needs whenever you require it and at prices you can justify.
For mid-size and large companies, Progent can provide co-sourcing services to reinforce the technical skills of your in-house IT support personnel. Co-sourcing can save money and minimize technical risks for big projects such as software programming, disaster recover/business continuity planning, network security evaluations, office consolidations, or technology migrations and upgrades.
Progent can also offer access to certified consultants to help your business to plan and implement your cloud strategy.
Primary IT Areas Serviced by Progent for Business Networks in Bridgeport, Connecticut
Progent's team of certified experts provides help for all aspects of network systems deployed by companies of all sizes. Areas served by Progent in Bridgeport include:
Service Delivery Options Available for Bridgeport, Connecticut Businesses
Progent offers a variety of alternatives for providing small businesses and local governments with cost-effective IT services for technical support, system architecture, and network administration. Progent's paradigm for providing IT support is based on the Help Desk Call Center operational structure familiar to larger IT support organizations. Progent's Help Desk Support Mechanism promotes rapid support, comprehensive service records, dependable follow-through, and strict expense control for a range of network support delivery modes that include remote repairs, onsite support, and top-level consulting.
- Remote Support
Progent's Technical Response Center provides emergency and routine online service for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's seasoned support professionals can assist customers to analyze and fix network issues without the cost or delay of travel for onsite support visits. The experience of Progent's IT engineers makes it possible to resolve the majority of network problems quickly. For the toughest problems, Progent's breadth of knowledge allows the support team to escalate support calls to world-class subject matter experts. Progent provides a convenient, web-based registration process for first-time clients to address emergency network problems and Progent bills per minute with zero sign-up charges or minimums, so you pay only for the help you get. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISA-certified security professionals. Find out additional details concerning Progent's online computer support expertise.
- Onsite Service
Progent offers on-site computer assistance for registered customers in larger cities in the U.S. Progent's on-site support personnel can work in conjunction with Progent's remote support engineers to give small companies the ideal combination: in-person service professionals when you need them as well as the on-line expertise of Progent's worldwide staff of network engineers, security professionals, and business application developers. The wait time for in-person support visits is typically under 24 hours. Progent requires no start-up or retainer fee for registering as a Progent client for onsite service. Learn more details concerning how to sign up for Progent's onsite computer support.
- Help Desk
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that manages all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers service desk support at a significant discount from Progent's normal desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues. To learn more, see Help Desk Services for Small Businesses.
- Co-managed Help Desk Services
Progent's Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk support transparently between your in-house IT staff and Progent's pool of seasoned desktop support engineers and subject matter experts (SMEs). Progent's Help Desk sharing service is an advanced support solution based on the top PSA tool for managing service requests, ticketing, ownership, progress tracking, and metrics. To learn more, refer to Progent's Help Desk sharing services.
- Consulting Expertise
Progent provides small businesses budget-friendly access to world-class consultants who can deliver assistance with vital technologies such as Windows Server 2022 solution design and integration expertise, Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, consulting services for Horizon3.ai's NodeZero pentest platform, network security engineering, non-stop it system design, virtualization solutions, plus configuration, programming and support for small business software including accounting, ERP and MRP, management reporting, CRM, and productivity suites. Progent can provide assistance with short-term projects including office moves and major system migrations, longer term projects like upgrading an older ERP system to a current Microsoft Dynamics or Dynamics 365 package, relational database application programming and DBA support, and web development, continuing support such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network monitoring and system administration, or emergency services like data restoration and malware removal.
- Infrastructure Expertise for an At-Home Workforce
Progent can assist small and mid-size businesses to plan, set up and debug the infrastructure for offsite workers. Areas of infrastructure where Progent's consultants offer support include secure and convenient VPN connections, VDI desktop platforms, router integration, Wi-Fi LAN planning and implementation, and robust Internet connectivity. To find out about Progent's network infrastructure expertise for teleworkers, refer to infrastructure support services for telecommuters.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides full hosting for the entirety of a small company's servers in an environment that not only delivers the top degree of dependability and scalability but that is also convenient for clients to transfer to a different support provider or to move in-house when your business situation calls for it. Progent's Private Cloud hosting service is built around proven virtualization techniques that permit companies with multi-vendor networks to save significantly on the expense of hardware, system support, and IT administration while achieving enterprise-class dependability and an unprecedented level of vendor options. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally administered package, can support the mixed- OS and loosely standardized networks common with small companies, and keeps ownership of the software licenses in the customer's hands so that moving to a different virtualized host is fast, safe, and inexpensive. This avoids becoming a prisoner of a specific hosting service while still offering all the economies related to SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting
Progent can provide expert remote consulting to help organizations of any size connect their information networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist your IT team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid topologies that combine local IT assets as well as cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a range of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of experience providing high-level consulting services remotely, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent's Fixed-price Managed Services for Remote Network Management
Progent's affordable ProSight suite of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates SentinelOne's next generation behavior machine learning tools to defend endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily get by legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to manage the entire threat lifecycle including blocking, identification, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you demonstrate compliance with government and industry data security regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent can also assist you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid recovery of vital files, applications and virtual machines that have become unavailable or damaged due to hardware failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and debug their connectivity appliances such as switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding devices that require critical software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading data security companies to deliver centralized control and world-class security for your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management personnel and your assigned Progent consultant so all potential problems can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time spent trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to obtain an unbiased assessment of the health of their information system. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, improved compliance with data security regulations, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's ability either to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your existing cybersecurity posture and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective security and backup system that meets your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report.
Why Progent Is the Right Choice for Bridgeport, Connecticut Businesses
Progent's size, breadth and depth of technical skill, and experience with enterprise network consulting enable small businesses to avoid the problems associated with excessive reliance on small service organizations or freelance consultants.
Working with Progent allows your company to:
- Avoid Over Dependence on Freelance Support Consultants
For network services, smaller companies often depend heavily on freelance consultants. Although individual support providers carry lower expenses than more substantial support firms and can afford to bill nominally lower fees, they are sometimes spread too thin to react quickly to critical situations. If a freelance consultant is occupied with different customer, sick, on vacation, or in training, the absence of replacement staff may require your company to wait for assistance in case of an emergency. The more your small business grows, system downtime or problems with line-of-business programs become more expensive. The money you believed you were conserving on an independent consultant can be eaten up fast because of lower productivity. In addition, when independent consultants encounter unfamiliar technologies, the lack of a big consulting team to count on for assistance requires them to learn on the job while your business winds up footing the bill for their ongoing education.
- Have Access to Certified Professionals in Advanced IT Issues
The majority of smaller support firms or independent engineers specializing in small business network consulting are capable of providing connect-the-dots fixes but lack the seasoning to deal cost-effectively with complex IT infrastructures that have mixed operating systems, multiple locations, VoIP implementations, mobile clients, integrated accounting and analytical software, data-driven web sites, and specialized business software. Progent's experience with global enterprises and Progent's large group of experts can benefit your company because big-company networks are characteristically complicated, integration issues demand thorough knowledge in numerous technical disciplines, and achieving a high level of stability, reliability, and protection calls for industry-tested best practices.
- Create a Solid Foundation for Growth
Small companies typically start with a network cobbled together on a tight budget. Lacking a solid basis, a series of band-aid repairs often get tossed onto of a weak foundation. As a company evolves, reliability and scalability problems can hinder the success of the business. These environments need thorough evaluation, intelligent business analysis, and broad-based expertise to upgrade to an IT environment that can provide the reliable foundation to meet critical business needs and support downstream growth.
- Partner with Solution Finders, Not Product Vendors
Smaller companies need direction and education to work through an ever more complex maze of technology alternatives available for accelerating growth and improving productivity. They do not need a network engineer or service firm that tries to sell them products. Progent eliminates conflicts of interest by not reselling any products. Progent sells services and expertise exclusively. This permits Progent to align technical support with the genuine needs of clients. Combining IT consulting and product reselling can result in a situation where the recommended solution is based on a preselected technology instead of being driven by the actual needs of a client.
Contact Progent
If your Bridgeport, Connecticut business wants to get in touch with Progent about IT outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.
Fast Remote Network Assistance
For fast online help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).