Professional Online Technical Support for Bridgeport, Connecticut Small Business Computers from Certified Engineers
Small companies have traditionally been ignored by large IT service organizations. Many small companies allow themselves to become excessively dependent on freelance consultants or small support firms who don't have the size or extensive knowledge to react promptly or effectively to technical emergencies. Other small businesses resort to giant support providers that employ personnel able to provide by-the-numbers solutions to common problems but who are missing the experience and versatility to handle the variety of environments and lack of standards typical of small company information systems.

Progent's proven approach to providing affordable and successful network support to small companies has made Progent one of the premier Microsoft-certified IT service firms in the United States. Progent has delivered online help to small businesses in every state in the United States (See Progent's client testimonials).

For larger businesses, Progent offers co-sourcing and project management services to reinforce the technical skills of your in-house IT service personnel. Co-sourcing can save money and minimize technical risks for big IT initiatives like application programming, business continuity planning and testing, network security audits, office consolidations, or technology migrations and upgrades.

Progent can also provide access to certified experts to help your company to design and implement your cloud strategy.

Key IT Areas Serviced by Progent for Businesses in Bridgeport, Connecticut
Progent's team of world-class support professionals provides support for virtually all aspects of information systems used by businesses of any size. Practice areas supported by Progent in Bridgeport include:

Support Delivery Alternatives for Bridgeport, Connecticut Companies
Progent has a selection of alternatives for providing small businesses with affordable computer services for technical support, system architecture, hosting, and network management outsourcing. Progent's model for delivering computer support is based on the Call Center operational structure familiar to big IT support groups. Progent's Contact Center Support Model ensures fast support, comprehensive service documentation, consistent follow-up, and strict cost monitoring across an array of network service delivery options that include online repairs, on-premises help, top-level consulting, plus server hosting.

  • Online Support
    Progent’s Technical Response Center provides emergency and scheduled online support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's seasoned support professionals can help customers to troubleshoot and repair network issues without the expense or time loss of on-premises service calls. The experience of Progent's network engineers allows them to handle most network problems quickly. For the most challenging problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent provides a streamlined, web-based signup procedure for first-time customers to address emergency network problems and Progent bills per minute with zero startup charges or time minimums, so you pay only for the assistance you get. Specialists available online include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and GIAC-certified security professionals. Find out additional details concerning Progent's online network support expertise.

  • Onsite Support
    Progent offers on-site computer support for registered customers in larger cities in the United States. Progent's onsite service technicians can work in tandem with Progent's remote service engineers to deliver small businesses the optimal solution: on-premises service professionals when you need them plus the on-line help of Progent's seasoned staff of network engineers, security professionals, and business application developers. The wait time for on-site support visits is usually under 24 hours. Progent requires no start-up or retainer charge for registering as a Progent customer for onsite support. Find out more details about how and why to sign up for Progent's in-person computer service.

  • Help Desk
    Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all aspects of remote desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount off Progent's normal desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle challenging problems. For details, refer to Online Help Desk Services.

  • Consulting Services
    Progent offers small and midsize companies affordable availability of enterprise-class IT professionals who can provide assistance with vital technologies including
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network infrastructure, company-wide network protection consulting, non-stop it system engineering, virtual server solutions, plus integration, programming and training for business programs including accounting, operations, management reporting, CRM, and productivity suites. Progent can help with short-term projects including office relocations and major system upgrades, extended initiatives like management information software development and customization, database application programming and administration services, and web design, on-going support including Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure health monitoring and network management, or emergency response like disaster recovery and malware removal.

  • Application Server Hosting
    Progent can host vital business applications such as Microsoft Exchange Server and Microsoft SQL Server in order to provide small and midsize businesses with higher degrees of reliability, security, and recoverability than is feasible using the type of on-site data center that is achievable for most small businesses. Because Progent uses the same data centers that host the gear of many of the planet's biggest information technology companies, Progent can save you the investment in creating and managing the systems needed for enterprise-class environmental control, power failover, and uninterruptible Internet access. For hosted applications, Progent can also ensure that upgrades and service packs stay current, security and performance is constantly monitored, and systems and data files are regularly archived and available for full and prompt restoration. Learn more about Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides complete hosting for all of a small or midsize company's production servers in a setting that not only delivers the top level of dependability and expandability but that is also simple for customers to transfer to a different support firm or to bring in-house whenever your business situation warrants it. Progent's Private Cloud hosting is based on mature virtual server techniques that allow companies with multi-vendor environments to save significantly on the expense of capital equipment, system maintenance, and network administration while achieving enterprise-class dependability and an unprecedented level of vendor alternatives. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally administered service, can support the multi- OS and non- standardized environments typical of small businesses, and keeps ownership of the software in the client's hands so that migrating to a new virtual host is quick, reliable, and affordable. This eliminates ending up a prisoner of a single hosting service while still offering all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent offers expert remote support to help businesses of all sizes connect their networks with leading public clouds such as Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that utilize local IT assets along with public clouds. To assist you to incorporate public clouds with networks, Progent can provide a variety of public cloud integration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud integration consulting. Progent has over 20 years of background delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
Progent's affordable ProSight family of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis tools to defend endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to automate the complete threat lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent's consultants can also help your company to install and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid recovery of critical data, applications and virtual machines that have become lost or corrupted due to hardware failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that need important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top information security companies to provide web-based management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the local gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by checking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT personnel and your Progent engineering consultant so any potential problems can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can save up to 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you’re making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to get an objective assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your essential network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include easier network management, improved compliance with information security standards, higher utilization of network assets, faster problem resolution, more reliable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your company's preparedness either to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective security and backup/recovery environment that meets your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Choice for Bridgeport, Connecticut Small Businesses
Progent's size, scope of technical skill, and experience with enterprise network support enable small companies to sidestep the problems related to over reliance on thinly staffed service firms or independent consultants.

Working with Progent enables your company to:

  • Avoid Over Dependence on Freelance Consultants
    For IT support, smaller companies sometimes depend heavily on independent engineers. Although freelance service providers have lower expenses than larger IT service firms and can typically bill nominally smaller fees, they are frequently too busy to respond rapidly to critical network problems. If an independent consultant is busy with another client, ill, on travelling, or in training, the absence of replacement personnel may force your business to wait for assistance in case of a crisis. The more your small business expands, network downtime or problems with critical applications become more expensive. The dollars you thought you were conserving on a freelancer can disappear quickly due to lost productivity. Also, when freelance consultants encounter unfamiliar problems, the lack of a big engineering team to depend on for help requires them to train with the meter running while your business winds up footing the bill for their ongoing training.

  • Gain Access to Expertise in Advanced IT Solutions
    Many smaller service firms or independent consultants who concentrate on small business IT support may excel at delivering connect-the-dots fixes but don't have the background to work cost-effectively with complex IT configurations that have a variety of operating systems, many offices, VoIP implementations, mobile workers, integrated accounting and analytical applications, data-driven web sites, and custom business applications. Progent's experience with global enterprises and Progent's extensive team of experts can be valuable to your business because enterprise networks are inherently complicated, integration problems require thorough knowledge in many technical disciplines, and achieving an acceptable level of robustness, reliability, and security calls for industry-proven processes.

  • Create a Firm Basis for Seamless Growth
    Small businesses typically start with an IT system implemented on a shoestring budget. Without a solid architecture, a series of ad hoc repairs commonly get thrown on top of a marginal foundation. As a company evolves, reliability and scalability problems can hinder the success of the organization. Such environments need proper evaluation, intelligent business analysis, and in-depth experience to upgrade to an IT infrastructure that can act as the reliable basis to meet critical business needs and support future growth.

  • Work with Solution Consultants, Not Product Vendors
    Smaller companies need direction and insight to work through an ever more complex array of technology options offered for enabling growth and enhancing efficiency. They do not need an IT consultant or service organization that tries to sell them products. Progent eliminates conflicts of interest by not selling hardware and software. Progent sells services and expertise only. This allows Progent to match consulting support with the real interests of clients. Combining IT support and product selling can result in a conflict where the proposed solution is built around a preselected technology rather than being driven by the true requirements of a customer.

How to Contact Progent
If your Bridgeport, Connecticut business wants to contact Progent for network outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.

Immediate Remote Network Support
For immediate remote support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Progent’s IT outsourcing services provide affordable computer consulting for mid-size businesses. Whether it includes planning network architecture, creating an in-house Help Desk or outsourcing a one, deploying a new e-mail platform, monitoring your network, or building a web-based eCommerce application, outsourcing your network engineering services can reduce expenses and eliminate risks, allowing network support budgets to grow in a more linear and controlled manner than is possible by amassing a large, all-purpose internal IT staff. Progent’s Outsourcing White Paper and datasheets tell you how Progent can help you create a secure and highly available network foundation for your critical Windows-based applications including Windows 2008, Exchange Server, and SQL Server 2008.

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    Progent is a Microsoft Certified Partner with special competencies such as Advanced Infrastructure Solutions and Information Worker Solutions. Microsoft Certified Partners represent the most successful organizations who earn the highest client endorsement and are afforded the tightest working relationship with Microsoft. The understanding, capabilities, and commitment needed to achieve the level of Microsoft Certified Partner benefits Progent's clients by allowing Progent to offer your business better support for your information network.

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    Progent's Microsoft-certified engineers can help you design, document, carry out, administer, and repair a network-wide move to 64-bit server and client operating systems and business applications. Progent can help you pilot your 64-bit environment to verify that it supports all of the important 32-bit applications that you intend to keep as well as the latest 64-bit editions of software you wish to run.

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    Small to mid-sized companies can now enjoy all the benefits of Operations Manager 2007 and also have quick access to Progent’s Microsoft and Cisco certified IT consulting experts. With Progent's economically priced network service packages, mid-size businesses can select a basic co-sourcing service program based on System Center Operations Manager with network monitoring, reporting, Help Desk and online troubleshooting or a comprehensive round-the-clock outsourcing package. Progent offers expertise in System Center Operations Manager to provide small and midsize business networks world-class availability, protection and performance.

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    Microsoft Lync 2010 provides IM, Real Presence, voice/video conferencing, desktop collaboration, as well as VoIP and traditional public switched telephone network telephony. Lync 2010 can extend the functionality of Microsoft Exchange, SharePoint and Office or cloud-based Office 365 and streamlines management via integration with Windows AD. Lync 2010 can also reduce expenses by doing away with Voice-over-IP hardware and subscription fees, PBX systems, or conventional video conferencing technology. Progent's Microsoft-certified unified communications experts can provide remote and onsite support to help you to manage and repair your existing Lync Server 2010 environment or assess the advantages of migrating from Lync Server 2010 to Skype for Business, which is Microsoft's renamed and revamped version of the product. Progent can also help you to plan and execute an efficient Skype for Business migration.

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    Progent's CCIE-certified network infrastructure consultants can assist your organization to manage older PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X security appliances. Progent can also assist you to configure, manage, upgrade and troubleshoot Cisco ASA 5500-X security appliances with Firepower Services.

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    Progent’s IT outsourcing services offer economical computer consulting for small organizations. Whether it includes planning system infrastructure, setting up an in-house Help Desk or outsourcing a one, deploying an updated e-mail platform, monitoring your network, or building an on-line eCommerce application, outsourcing your IT engineering services can reduce costs and minimize risks, allowing network service budgets to increase in a more linear and manageable manner than is feasible by building up a bulky, all-purpose in-house IT staff. Progent’s Outsourcing White Paper and datasheets explain how Progent can enable you to build a secure and robust network foundation for your critical business software based on Windows including Office XP, Microsoft Office 2003, and Microsoft Office 2000.

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    Progent provides network support for medium size companies who have 100 to 250 network clients. The medium size company or work group has typically been an overlooked segment of the market for IT consulting expertise. The cost structures and service access practices of major outside support firms make them too costly for the typical mid-size business or small medium business (SMB), which usually has a modest IT budget with which to maintain an IT network whose complexity and capability are frequently comparable to the information systems of much bigger enterprises. Progent's support delivery model, which takes full advantage of online support, virtual network infrastructure and 24x7 network monitoring, significantly reduces the IT support expenses of an SMB while offering the mid-size company with big-company service from professional, IT experts with background in a wide range of midsized business technologies. If your medium size company or small business is looking for levels of network help appropriate for a medium size organization without paying big-company costs, contact Progent.

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    Progent’s ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and debug their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming network management processes, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, locating devices that require important software patches, or isolating performance problems.

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