Quick, Affordable Online Computer Support for Bridgeport, Connecticut Small Companies
For more than two decades, Progent has focused on delivering enterprise-quality IT support to customers with small-company IT budgets. Progent has built a powerful support solution that includes a low-overhead, tightly connected virtual office network, sophisticated online repair technology, a large team of consultants accredited in a broad array of IT practice areas, a Call Center operational model that promotes responsiveness and guarantees follow-up, a worldwide team of on-line support experts, in-person support dispatching for the majority of most zip codes in the U.S., and a company ethos committed to resolving network issues in the shortest time and at the least cost to customers.
For medium-size and enterprise companies, Progent offers co-sourcing and project management support to supplement the skills of your in-house network service group. Co-sourcing can save money and help meet schedules for big projects such as software programming, disaster recovery preparedness, security audits, merging datacenters, or technology migrations and upgrades.
Progent can also provide the services of certified consultants to help your company to plan and execute your cloud computing strategy.
Core Technologies Supported by Progent for Office Networks in Bridgeport, Connecticut
Progent provides the support of qualified experts for all facets of network technology found in small and midsize companies. Technologies supported by Progent's consultants include:
Service Delivery Alternatives Available for Bridgeport, Connecticut Companies
Progent has a variety of alternatives for providing small businesses and local governments with affordable computer services for troubleshooting, consulting, hosting, and network management. Progent's paradigm for providing IT support is built on the Help Desk Call Center operational structure common to big IT organizations. Progent's Help Desk Support Model ensures fast response, thorough activity documentation, reliable follow-through, and strict expense monitoring for an array of IT support delivery alternatives that include remote troubleshooting, onsite support, top-level consulting, plus server hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Management
- Remote Service
Progentís Technical Response Center provides emergency and scheduled online service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's seasoned service professionals can help clients to troubleshoot and fix hardware and software issues without the cost or delay of in-person support visits. The background of Progent's network consultants makes it possible to resolve the majority of network problems quickly. For the toughest problems, Progent's depth of expertise makes it possible to escalate support calls to world-class specialists. Progent offers a convenient, web-based registration procedure for first-time customers to accommodate urgent situations and Progent bills by the minute with no sign-up charges or minimums, so you are invoiced only for the assistance you get. Specialists available remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISSP-certified security professionals. Find out additional information about Progent's online computer support expertise.
- Onsite Support
Progent offers on-site technical support for registered customers in larger cities in the United States. Progent's onsite service technicians can work in conjunction with Progent's online service engineers to give small businesses the best of both worlds: hands-on service technicians when you require them as well as the on-line expertise of Progent's worldwide staff of network consultants, security professionals, and business software programmers. The wait time for in-person service calls is typically less than one business day. Progent requires no sign-up or retainer fee for registering as a Progent customer for on-premises support. Find out more details about why to sign up for Progent's onsite network support.
- Help Desk
Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that manages all aspects of remote desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount from Progent's normal desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle challenging issues. for more information, refer to Online Help Desk Services.
- IT Consulting Expertise
Progent offers small and midsize businesses budget-friendly access to enterprise-class IT professionals who can deliver help with critical products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network design, network protection consulting, fault tolerant it system design, virtual server strategies, plus configuration, programming and training for business applications including financials, ERP, management reporting, CRM, and office productivity packages. Progent can provide assistance with one-shot projects including site moves and major system upgrades, extended projects like management information application development and support, relational database software programming and administration services, and web development, on-going services such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure monitoring and system management, or emergency services like disaster recovery and malware cleanup.
- Application Hosting
Progent can host mission-critical applications such as Exchange Server and SQL Server in order to provide small businesses with greater degrees of availability, protection, and recoverability than is possible with the class of in-house data center that is practical for most small organizations. Since Progent uses the same facilities that support the gear of many of the world's largest IT organizations, Progent can eliminate the expense of building and maintaining the systems required for world-class cooling, power backup, and uninterruptible Internet access. For managed applications, Progent can also see to it that upgrades and service packs stay updated, security and efficiency is continually monitored, and systems are regularly backed up and available for complete and rapid restoration. Find out additional information about Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides complete hosting for the entirety of a small organization's servers in a setting that not only provides the highest degree of dependability and scalability but that is in addition easy for clients to migrate to a different support firm or to move in-house when your circumstance calls for it. Progent's Private Cloud hosting service is built around tested virtual server techniques that permit small businesses with mixed networks to benefit significantly on the costs of capital equipment, system support, and network management while achieving enterprise-class availability and an unprecedented degree of vendor flexibility. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally administered service, can support the multi- platform and loosely standardized environments typical of smaller companies, and keeps ownership of the software licenses in the customer's hands so that moving to a different virtualized system is quick, safe, and affordable. This eliminates becoming a prisoner of a specific hosting provider while still offering all the cost savings associated with SaaS hosting services.
- Hybrid Cloud Integration Support
Progent can provide expert online support services to help companies of all sizes connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid network models that combine physical IT assets as well as public cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of public cloud migration services that include Office 365 integration with on-premises Exchange, Microsoft Azure design and integration services, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of experience providing advanced consulting support online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's affordable ProSight family of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis technology to guard endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which easily get by legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to manage the complete threat progression including blocking, infiltration detection, mitigation, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge technologies incorporated within one agent managed from a unified control. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup processes and enables fast restoration of vital data, applications and VMs that have become lost or corrupted due to hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, track, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are kept updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating tedious management activities, WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating appliances that require important updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading information security vendors to provide web-based control and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a deeper level of inspection for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The local gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT personnel and your Progent engineering consultant so all potential problems can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate up to 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an unbiased assessment of the health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the deployment of your essential network devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security standards, higher utilization of network assets, faster troubleshooting, more dependable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's ability either to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient AV and backup/recovery system that aligns with your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core system software and office productivity applications used by most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also can provide expertise for an ever more complex array of infrastructure technologies such as firewalls, switches, routers, voice-over-IP solutions, and wireless access. In addition, Progent's
CISSP-Premier security consultants,
CISM-qualified security professionals, CISA-authorized security audit specialists and GIAC-certified information assurance experts can provide a business-wide perspective on system security and can help with complex security programs such as SIEM solutions to help enterprises meet business guidelines and statutory regulations for network data protection and incident reporting.
The scope and size of Progent's consulting staff bring a powerful array of advantages to customers wishing to maximize the business value of their information network within a realistic budget. These benefits include:
- Best Industry Practices
Progentís staff of Microsoft and Cisco Premier consultants average more than a decade of real-world professional experience, at the forefront of IT service, executing a broad variety of technical projects for an extensive array of clients. Every Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices training that Progent teaches its consulting personnel. This ensures that you get not only expert technical capability, but also a support engineer with field-tested methods for fixing actual IT problems rapidly.
Find out more details about Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing policy is to bill for online support and on-premises help by the minute. Consequently, you owe just for delivered support. Progent does not demand a more expensive rate for off-hours or priority service, and Progent does not charge for travel except for urgent calls where on-site work is less than four hours. Also, Progent applies no registration fee and requires no monthly commitment for support services provided during regular business hours. Many service firms impose substantial minimum fees or bill in increments of fifteen minutes or more. Progent's small pricing granularity eliminates major invoices for quick solutions. An additional benefit of granular pricing is that clients won't be inclined to allow minor issues to stay unaddressed until they become major ones.
Find out additional information concerning Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Delivered Services
Progent has created a sophisticated support reporting system that records and organizes complete documentation for all delivered services. Unlike many freelance consultants or small service organizations who offer minimal documentation or details of tasks performed, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the service reports given by each consultant to each customer. The discipline of detailing and archiving service records allows more effective service and eliminates a slew of typical problems such as when a support client is effectively held captive to a consultant who wonít let go of the keys to the kingdom.
Read additional information about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to resolve problems that are within their scope, Progent is able to focus on delivering high-value skills where Progent faces little competition. Small businesses who utilize independent service providers or who maintain internal support staffs benefit when Progent transfers knowledge about new technology and tested processes to make their networks more robust, protected, and productive.
Read additional information about Progent's knowledge transfer services.
In case your Bridgeport, Connecticut company needs to get in touch with Progent for network outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.
Immediate Remote Network Help
For immediate online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).