Bridgeport, CT Online Help from Certified Computer Service Experts
Progent's network tech support services can deliver your Bridgeport, CT company affordable and reliable access to enterprise-class technical professionals. By delivering IT support service when you need it, providing advanced expertise for line-of-business applications, offering unique services such as automated network monitoring, and billing only for services you receive, Progent offers your Bridgeport, Connecticut company an economical option for maximizing the productivity and profitability of small-scale business information systems. If you run a local system, rely on cloud-based infrastructure, or have a hybrid cloud-and-local solution, Progent is the intelligent choice for organizations to create and maintain a robust and safe information network and to benefit from fast availability of the experienced help usually available only to businesses who can maintain a large in-house information technology staff.
For larger companies, Progent offers co-sourcing support to reinforce the skills of your in-house network support personnel. Co-sourcing can cut costs and help meet schedules for big IT initiatives like application design and development, disaster recover/business continuity preparedness, network security evaluations, merging datacenters, or software migrations.
Progent can also offer the services of accredited experts to assist your business to design and execute a sensible cloud computing strategy.
Key Products and Technologies Supported by Progent for Office Networks in Bridgeport, Connecticut
Progent provides the services of qualified experts for all aspects of network technology deployed in small and midsize organizations. Technologies supported by Progent include:
Service Delivery Options for Bridgeport, Connecticut Companies
Progent has a variety of alternatives for providing small companies with affordable computer services for technical support, consulting, hosting services, and network administration. Progent's paradigm for providing computer support is built on the Help Desk operational structure familiar to big IT organizations. Progent's Help Desk Call Center Support Mechanism promotes rapid response, comprehensive service records, consistent follow-up, and strict cost control across a range of network support delivery options that include online repairs, on-premises help, high-end consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) provides emergency and routine remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's seasoned support professionals can help customers to troubleshoot and fix network issues without the expense or time loss of in-person support calls. The experience of Progent's network engineers makes it possible to resolve most network problems rapidly. For complex issues, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent provides a convenient, web-accessible signup procedure for first-time customers to address urgent network problems and Progent bills per minute with no startup charges or minimums, so you pay only for the support you get. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISM-certified security professionals. Find out more information about Progent's online computer troubleshooting expertise.
- On-site Support
Progent provides onsite technical assistance for signed-up clients in larger cities in the U.S. Progent's on-site service personnel can work in conjunction with Progent's remote support experts to give small and midsize businesses the optimal solution: on-premises service technicians when you require them plus the remote help of Progent's seasoned team of network engineers, security specialists, and business application programmers. The wait time for on-site support visits is typically less than one business day. There is no start-up or retainer fee for registering as a Progent client for on-premises service. Learn more details concerning how and why to register for Progent's onsite network support.
- Help Desk Call Center
Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all aspects of remote desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve challenging problems. For details, refer to Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent provides small companies budget-friendly access to world-class consultants who can provide assistance with vital products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network design, company-wide network security engineering, non-stop network consulting, server virtualization solutions, plus integration, programming and support for small business programs such as financials, ERP, business analytics, sales automation, and office productivity software. Progent can provide assistance with one-shot projects such as office relocations and massive software migrations, longer term projects such as business analytics software programming and support, database application programming and DBA services, and web development, continuing support such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and system management, or urgent services like disaster recovery and malware cleanup.
- Application Hosting
Progent can host key applications like Exchange Server and SQL Server to provide small and midsize companies with greater degrees of reliability, protection, and recoverability than is feasible with the class of on-site data center that is practical for the majority of small businesses. Because Progent utilizes the same data centers that support the equipment of some of the world's biggest information technology companies, Progent can save you the investment in creating and maintaining the systems needed for world-class cooling, electrical backup, and uninterruptible Internet access. For managed application servers, Progent can also ensure that upgrades and service packs remain current, protection and efficiency is continually monitored, and systems are regularly backed up and available for complete and rapid restoration. Learn more about Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers comprehensive hosting services for the entirety of a small or midsize company's servers in a setting that not only provides the top level of fault-tolerance and extensibility but that is also easy for customers to migrate to another support firm or to bring internally whenever your situation warrants it. Progent's Private Cloud hosting is based on mature virtualization technologies that allow companies with mixed networks to benefit dramatically on the costs of hardware, infrastructure support, and IT administration while getting enterprise-class reliability and an unprecedented degree of vendor options. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-centric software in one centrally managed service, can support the mixed- OS and non- standardized networks typical of smaller companies, and keeps control of the software licenses in the customer's possession so that moving to a new virtual host is quick, reliable, and affordable. This eliminates becoming a captive to a single hosting provider while still providing all the cost savings related to SaaS hosting services.
- Hybrid Cloud Migration Consulting Services
Progent can provide advanced remote support to help businesses of all sizes connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that combine local resources along with cloud services. To assist you to integrate public clouds with networks, Progent offers a range of cloud integration support services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure planning and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent's affordable ProSight suite of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning technology to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to manage the entire malware attack lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows VSS and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering via leading-edge tools incorporated within one agent managed from a unified console. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you demonstrate compliance with legal and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent's consultants can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of vital data, applications and VMs that have become lost or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to recover your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, track, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when issues are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating appliances that need important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the technology of top information security vendors to provide centralized control and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by tracking the health of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so all looming problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an objective evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security requirements, higher utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The interview is intended to assess your company's preparedness to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient AV and backup/recovery environment that meets your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Alternative for Bridgeport, Connecticut Businesses
Progent's staff size, depth of technical expertise, and familiarity with corporate network support enable small businesses to sidestep the problems associated with over reliance on small support organizations or individual consultants.
Teaming with Progent's Experts allows your company to:
- Prevent Excessive Reliance on Individual Support Consultants
For network services, small businesses sometimes rely heavily on individual consultants. Although individual support engineers have lower overhead than larger support organizations and can afford to charge nominally lower rates, they are occasionally spread too thin to respond rapidly to critical network problems. If a freelance consultant is occupied with different client, sick, on vacation, or in class, the lack of backup staff may force your business to go without help in case of a crisis. The more your small business grows, system unavailability or problems with critical programs get more expensive. The dollars you thought you were conserving on an independent consultant can be eaten up quickly because of lower productivity. In addition, when freelance engineers encounter unfamiliar technologies, the unavailability of a big consulting group to depend on for advice forces them to train with the meter running while your business ends up footing the costs for their ongoing training.
- Gain Access to Experts in Advanced IT Solutions
Many smaller service organizations or independent engineers specializing in small company IT consulting are capable of providing routine solutions but don't have the experience to work efficiently with complex network environments with mixed operating systems, many offices, Voice over IP systems, mobile workforces, integrated accounting and analytical applications, eCommerce, and custom business software. Progent's background with global companies and Progent's extensive staff of experts can benefit your company because big-company environments are by nature complicated, support problems demand thorough knowledge in many technical areas, and achieving a high degree of stability, availability, and security requires enterprise-tested best practices.
- Build a Solid Foundation for Seamless Growth
Small businesses often begin with an IT system cobbled together on a tight budget. Lacking a carefully designed basis, a series of improvised fixes commonly get tossed on top of a tenuous foundation. As a company grows, reliability and scalability issues can obstruct the productivity of the business. These networks require thorough assessment, smart business analysis, and in-depth expertise to migrate to a network infrastructure that will act as the reliable foundation to handle critical business needs and support downstream growth.
- Partner with Solution Finders, Not Resellers
Smaller companies require guidance and education to navigate through an ever more complicated maze of IT options available for accelerating growth and improving efficiency. Businesses do not need an IT consultant or support firm that tries to promote a product. Progent avoids conflicts of interest by not selling any products. Progent sells services and expertise exclusively. This permits Progent to match consulting support with the real interests of clients. Combining network consulting and product selling can lead to a conflict where the recommended solution is built around a preselected technology instead of being driven by the actual needs of a customer.
How to Contact Progent
If your Bridgeport, Connecticut business wants to get in touch with Progent for network outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.
Fast Online Technical Assistance
For immediate remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).