Bridgeport, CT Remote Support from World-class Computer Troubleshooting Experts
Progent's computer network help services can deliver your Bridgeport, CT business affordable and consistent access to world-class consulting engineers. By providing network consulting service when you require it, offering advanced expertise for key technologies, delivering unique services such as 24x7 server monitoring, and billing only for support you use, Progent offers your Bridgeport, Connecticut business an economical solution for maximizing the productivity of small business information systems. Whether you run an onsite system, rely on cloud-based resources, or have a hybrid cloud/on-premises network, Progent is the smart way for businesses to create and manage a robust and safe IT system and to benefit from quick availability of the seasoned help usually restricted to enterprises who are able to support a large in-house information technology organization.
For larger businesses, Progent offers co-sourcing and project management services to supplement the skills of your internal IT service staff. Co-sourcing can save money and minimize technical risks for big projects such as software design and development, disaster recover/business continuity planning, security evaluations, merging datacenters, or software migrations.
Progent can also provide the services of accredited experts to help your business to plan and implement a sensible cloud computing strategy.
Core Technical Areas Serviced by Progent for Business Networks in Bridgeport, Connecticut
Progent provides the support of accredited consultants for all facets of business network technology deployed in small and midsize companies. Products and technologies serviced by Progent's consultants include:
Support Delivery Options for Bridgeport, Connecticut Businesses
Progent has a variety of alternatives for providing small companies with cost-effective IT services for technical support, system architecture, hosting services, and network management outsourcing. Progent's paradigm for providing network support is based on the Help Desk structure familiar to larger IT support organizations. Progent's Helpdesk Support Mechanism promotes rapid response, thorough service records, reliable follow-up, and tight cost monitoring for a range of network service delivery modes that include online troubleshooting, in-person support, high-end consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Remote Network Management
- Remote Service
Progentís Technical Response Center provides emergency and routine remote service for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and globally. Progent's seasoned support experts can help clients to troubleshoot and repair network problems without the expense or time loss of in-person support calls. The experience of Progent's IT engineers allows them to handle the majority of network problems rapidly. For the most complex problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-accessible registration procedure for new customers to address urgent situations and Progent bills per minute with zero sign-up charges or time minimums, so you pay only for the help you get. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and GIAC-certified security engineers. Find out more information about Progent's online network support expertise.
- On-site Support
Progent provides on-site computer assistance for signed-up clients in major metropolitan areas in the U.S. Progent's on-site service technicians can operate in tandem with Progent's online support engineers to give small and midsize companies the best of both worlds: in-person support technicians when you need them plus the on-line help of Progent's seasoned staff of network engineers, security professionals, and business software developers. The wait time for in-person service calls is typically less than 24 hours. Progent requires no start-up or retainer fee for becoming a Progent client for onsite support. Find out more details about how and why to sign up for Progent's in-person network service.
- Help Desk Call Center
Progent's Helpdesk Services are designed for small and midsize businesses and local governments who require fast and dependable access to an online Helpdesk with effective telephone assistance, online troubleshooting tools, and enough technical strength for all needed escalation. Since smaller businesses usually are constrained by tight information technology budgets and can spare scant management bandwidth for handling network support, Progent's Help Desk Services could be the most efficient way to make sure that small business information networks are always up and running. Learn more about Progent's Helpdesk services.
- IT Consulting Services
Progent provides small and midsize businesses affordable availability of world-class IT professionals who can deliver help with critical technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network infrastructure, network protection engineering, high availability network engineering, virtualization strategies, plus configuration, programming and support for business applications including financials, ERP and MRP, management reporting, CRM, and office productivity packages. Progent can help with one-time projects such as office relocations and major system migrations, longer term initiatives like management reporting software development and support, relational database application programming and DBA services, and web design, continuing support including Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for network monitoring and system management, or urgent response like disaster recovery and virus cleanup.
- Application Server Hosting
Progent offers hosting for vital applications like Exchange Server and SQL Server to provide small and midsize businesses with greater degrees of reliability, security, and performance than is feasible with the type of in-house data center that is realistically affordable for most small organizations. Because Progent uses the same data centers that support the gear of many of the world's largest information technology organizations, Progent can eliminate the expense of creating and maintaining the infrastructure needed for enterprise-class cooling, power backup, and uninterruptible Internet access. For managed applications, Progent can also ensure that patches and revisions remain current, protection and efficiency is constantly tracked, and systems are consistently backed up and available for full and rapid restoration. Find out more about Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers complete hosting for the entirety of a small organization's production servers in a setting that not only delivers the highest degree of fault-tolerance and scalability but that is in addition convenient for clients to migrate to a different support firm or to move internally when your circumstance warrants it. Progent's Private Cloud hosting is built around mature virtual server techniques that permit businesses with mixed networks to benefit significantly on the expense of capital equipment, infrastructure support, and IT management while getting world-class availability and an unparalleled degree of vendor options. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally managed service, can support the multi- OS and non- standardized networks common with smaller companies, and keeps control of the licenses in the customer's hands so that migrating to a different virtual host is fast, safe, and inexpensive. This eliminates becoming a prisoner of a specific hosting provider while still offering all the savings related to SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting
Progent can provide advanced online consulting services to help organizations of any size integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid architectures that utilize local resources as well as public clouds. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud migration services that include Office 365 integration with on-premises Exchange, Microsoft Azure design and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's value-priced ProSight series of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to manage the complete malware attack progression including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge tools incorporated within one agent managed from a single console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP environment that meets your company's unique needs and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical files, apps and VMs that have become lost or damaged due to component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Find out more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, reconfigure and debug their networking appliances such as switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are kept current, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, finding devices that require critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top information security companies to provide centralized management and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device adds a further level of analysis for incoming email. For outgoing email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so that all looming problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard information about your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an objective assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with government and industry security standards, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and higher availability. Learn more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent backup/recovery consultant. The interview is designed to help assess your organization's preparedness either to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective security and backup system that meets your company's needs. For details, visit The ProSight Ransomware Preparedness Report.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental system software and productivity applications important to the majority of small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly sophisticated array of infrastructure products such as PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. In addition, Progent's
CISSP-Certified security consultants,
CISM-certified security professionals, CISA-authorized security audit consultants and GIAC-certified information assurance experts can provide a company-wide view of network security and can help with complex security programs such as SIEM solutions to help enterprises comply with industry guidelines and statutory regulations for IT data protection and reporting.
The breadth and size of Progent's consulting staff bring a unique array of advantages to companies wishing to maximize the productivity of their information system within a realistic budget. These advantages include:
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on professional background, at the forefront of IT support, performing a broad range of IT tasks for an extensive mix of customers. Every Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices training that Progent teaches its support staff. This guarantees that you get not just world-class technical skills, but also a support engineer with proven methods for repairing real-world network problems quickly.
Read additional information about Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing model is to charge for phone support and on-premises visits per minute. Consequently, you are invoiced only for received support. Progent does not demand a more expensive rate for off-hours or urgent service, and Progent does not bill for travel except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no startup charge and requires no retainer for support services delivered during regular business hours. Many service firms demand substantial minimum payments or charge in increments of a quarter hour or more. Progent's small pricing granularity eliminates king-size bills for quick solutions. An additional advantage of granular pricing is that clients will not be inclined to allow simple problems to fester until they grow into major problems.
Find out additional information about Progent's value pricing for IT outsourcing.
- Complete Reporting of Network Support
Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or small service firms who provide scant documentation or specifics of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support reports sent by every consultant to every customer. The practice of detailing and archiving support records results in more efficient service and eliminates a variety of common misfortunes such as when a support client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
Learn additional information concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's support experts to customers. By educating customers to resolve problems that are within their scope, Progent can focus on offering hard-to-find skills where Progent faces little competition. Small companies who utilize independent service providers or who employ internal IT staffs gain when Progent transfers knowledge about new technology and proven processes to make their IT environments more robust, protected, and efficient.
Learn more concerning Progent's knowledge transfer services.
In case your Bridgeport, Connecticut business needs to contact Progent for network outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.
Immediate Remote Technical Help
For fast remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).