Bridgeport, CT Remote Help from World-class Computer Network Service Experts
Progent's computer help services can deliver your Bridgeport, CT company budget-friendly and dependable access to enterprise-class information technology engineers. By providing IT support service when you need it, offering specialized expertise for line-of-business technologies, offering unique support such as automated network monitoring, and invoicing only for support you receive, Progent gives your Bridgeport, Connecticut company an economical alternative for maximizing the productivity and profitability of small-scale business information systems. If you run an on-premises datacenter, rely on cloud-based resources, or have a hybrid cloud/on-premises solution, Progent is the smart way for businesses to create and maintain a robust and secure information system and to benefit from quick access to the skilled support ordinarily restricted to businesses who are able to maintain a large internal information technology organization.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management support to add to the technical skills of your in-house IT service personnel. This can cut costs and minimize technical risks for big projects such as software programming, business continuity planning and testing, network security evaluations, merging datacenters, or technology migrations.

Progent can also provide access to accredited experts to help your business to design and execute your cloud computing strategy.

Key Technologies Serviced by Progent's Consultants for Companies in Bridgeport, Connecticut
Progent's national group of certified support professionals provides help for all facets of network technology found in organizations of all sizes. Practice areas served by Progent in Bridgeport include:

Support Delivery Options for Bridgeport, Connecticut Businesses
Progent offers a variety of options for providing small companies with affordable IT services for troubleshooting, consulting, hosting, and network management outsourcing. Progent's paradigm for providing IT support services is based on the Call Center structure familiar to big IT support organizations. Progent's Help Desk Support Model promotes fast response, thorough service records, dependable follow-up, and strict expense monitoring across a range of network service delivery modes that include online repairs, onsite help, high-end consulting, as well as server hosting.

  • Remote Support
    Progent’s Technical Response Center (TRC) offers urgent and scheduled remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's certified support experts can assist clients to analyze and fix hardware and software problems without the expense or delay of travel for onsite support visits. The background of Progent's network engineers allows them to resolve the majority of network problems quickly. For complex problems, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-accessible signup procedure for first-time clients to accommodate emergency network problems and Progent charges per minute with zero startup fees or minimums, so you pay only for the assistance you get. Experts available online include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISSP-certified security professionals. Find out more information concerning Progent's remote network troubleshooting expertise.

  • On-site Service
    Progent offers on-site computer assistance for registered customers in major metropolitan areas in the United States. Progent's onsite support personnel can work in tandem with Progent's online support engineers to give small and midsize companies the ideal combination: hands-on support professionals when you need them plus the on-line help of Progent's worldwide team of IT engineers, security professionals, and business software developers. The response time for on-site support calls is typically under one business day. There is no sign-up or retainer charge for becoming a Progent client for on-premises service. Learn more about how to sign up for Progent's in-person computer support services.

  • Help Desk
    Progent's Contact Center Services are intended for small and midsize businesses who require fast and dependable access to an online Help Desk with efficient telephone support, online troubleshooting tools, and sufficient technical depth for full problem escalation. Since smaller businesses typically have tight information technology funds and can provide little management bandwidth for dealing with network support tasks, Progent's Contact Center Services can be the most cost-effective way to ensure that business computer networks are always up and running. Learn more details about Progent's Contact Center services.

  • Consulting Expertise
    Progent provides small companies budget-friendly availability of world-class IT professionals who can deliver assistance with critical technologies including
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network architecture, network security consulting, non-stop it system design, virtualization strategies, plus configuration, programming and training for small business software including accounting, operations, management reporting, sales automation, and office productivity software. Progent can help with short-term projects such as office moves and major system upgrades, extended projects such as management analytics software programming and support, database software programming and administration support, and web design, continuing support such as System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure monitoring and system management, or emergency response like data restoration and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for key applications such as Exchange Server and MS SQL to provide small businesses with greater levels of dependability, security, and recoverability than is possible using the class of in-house data center that is practical for the majority of small businesses. Since Progent utilizes the same facilities that host the gear of some of the world's largest information technology companies, Progent can eliminate the cost of creating and managing the systems required for world-class cooling, electrical backup, and redundant Internet access. For managed applications, Progent can also ensure that upgrades and revisions remain current, security and performance is continually tracked, and systems and data files are consistently archived and ready for full and prompt recovery. Find out more concerning Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting for all of a small organization's production servers in an environment that not only delivers the highest level of fault-tolerance and extensibility but that is in addition easy for clients to migrate to another support provider or to move in-house whenever your business situation calls for it. Progent's Private Cloud hosting is structured around mature virtual server techniques that permit businesses with mixed environments to benefit significantly on the expense of capital equipment, infrastructure support, and network management while achieving enterprise-class dependability and an unprecedented degree of vendor independence. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally managed package, can support the mixed- platform and non- standardized networks common with smaller companies, and keeps ownership of the software in the client's hands so that moving to a new virtual host is fast, safe, and inexpensive. This avoids ending up a prisoner of a single hosting provider while still offering all the savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers expert remote support to help companies of any size connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid topologies that seamlessly combine on-premises resources as well as public clouds. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight line of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis tools to defend endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade traditional signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to automate the entire malware attack progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering through leading-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP environment that addresses your organization's specific needs and that allows you prove compliance with government and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate action. Progent can also help you to set up and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and enables fast recovery of vital files, applications and VMs that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, track, optimize and debug their connectivity appliances such as routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating tedious management activities, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that require important software patches, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading data security vendors to provide web-based management and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a further level of analysis for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT staff and your assigned Progent consultant so all looming problems can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you’re making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an unbiased evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with government and industry security standards, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and less downtime. See more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's ability either to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient security and backup system that meets your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Alternative for Bridgeport, Connecticut Businesses
Progent's staff size, breadth and depth of information technology skill, and experience with corporate network support enable small companies to avoid the pitfalls associated with excessive reliance on thinly staffed support organizations or freelance consultants.

Working with Progent enables your small business to:

  • Prevent Excessive Reliance on Freelance Support Consultants
    For network services, small businesses often rely excessively on independent engineers. Though freelance support engineers carry lower expenses than larger IT service firms and can typically charge nominally lower fees, individuals are often stretched to far to respond rapidly to urgent problems. If an independent consultant is occupied with another client, sick, on vacation, or in class, the lack of backup staff may require your business to wait for assistance during a crisis. As your company expands, network unavailability or difficulties with line-of-business programs get more expensive. The dollars you thought you were saving on an independent consultant can evaporate fast because of lower productivity. Also, when independent engineers confront new technologies, the lack of a large consulting group to fall back on for assistance requires them to train with the meter running while your business winds up footing the bill for their ongoing training.

  • Have Access to Certified Professionals in Complex Information Technology Issues
    Many smaller support organizations or independent consultants specializing in small business IT support are capable of delivering routine fixes but lack the seasoning to work efficiently with complex IT configurations that have mixed operating systems, multiple sites, VoIP systems, remote clients, interconnected financial and operational applications, eCommerce, and custom business software. Progent's experience with worldwide companies and Progent's extensive staff of experts can be valuable to your business because enterprise networks are inherently complicated, support issues demand in-depth knowledge in many technical areas, and reaching an acceptable level of stability, availability, and security calls for industry-proven processes.

  • Build a Firm Foundation for Growth
    Small businesses typically start with a network implemented on a tight budget. Lacking a carefully designed architecture, a series of ad hoc repairs commonly get tossed onto of a marginal foundation. As a business grows, stability and expandability problems can hinder the success of the organization. Such networks need thorough evaluation, intelligent strategic analysis, and broad-based expertise to upgrade to a network infrastructure that will act as the solid foundation to handle current business needs and ease future expansion.

  • Team with Solution Providers, Not Product Vendors
    Smaller companies require direction and insight to navigate through an increasingly complex maze of IT alternatives available for accelerating business growth and enhancing productivity. They do not need an IT engineer or support organization that attempts to sell them products. Progent eliminates conflicts of interest by not reselling hardware and software. Progent offers consulting and services only. This allows Progent to match consulting support services with the real needs of clients. Combining IT support and product reselling can lead to a situation where the proposed solution is built around a preselected vendor instead of being driven by the true requirements of a small business.

How to Contact Progent
If your Bridgeport, Connecticut company wants to contact Progent to find out about network outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.

Fast Remote Network Support
For immediate online support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).















© 2002- 2019 Progent Corporation. All rights reserved.


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