Bridgeport, CT Remote Support from World-class Computer Service Experts
Progent's computer network troubleshooting services can deliver your Bridgeport, CT business affordable and reliable access to Microsoft and Cisco certified consulting engineers. By delivering IT consulting service when you need it, offering advanced knowledge for mission-critical technologies, delivering unique services such as automated server monitoring, and charging only for support you use, Progent offers your Bridgeport, Connecticut company an economical alternative for maximizing the profitability of small office networks. If you maintain an onsite system, rely on cloud-based resources, or have a hybrid cloud-and-local solution, Progent is the smart way for businesses and local governments to build and maintain a robust and safe IT system and to benefit from quick access to the seasoned help usually available only to enterprises who are able to support a sizeable in-house IT staff.

For larger businesses, Progent can provide co-sourcing support to supplement the skills of your internal network support team. This can reduce expenses and help meet schedules for big IT initiatives such as application programming, disaster recover/business continuity preparedness, security audits, merging datacenters, or software migrations and upgrades.

Progent can in addition offer access to accredited experts to help your company to plan and implement a sensible cloud computing strategy.

Primary Practice Areas Serviced by Progent's Consultants for Companies in Bridgeport, Connecticut
Progent's nationwide group of world-class consultants offers help for all facets of network systems deployed by organizations of any size. Technologies served by Progent in Bridgeport include:

Service Delivery Options Available for Bridgeport, Connecticut Businesses
Progent offers a variety of options for providing small and midsize businesses with cost-effective IT services for troubleshooting, system architecture, and network management. Progent's model for providing computer support services is based on the Help Desk Call Center operational structure common to big IT groups. Progent's Helpdesk Service Mechanism promotes fast response, thorough activity records, reliable follow-up, and tight cost monitoring for an array of network support delivery options that include online repairs, onsite support, and top-tier consulting.

  • Online Service
    Progent's Technical Response Center offers urgent and routine online service for Windows, Linux, Apple, and Cisco-powered environments in the U.S. and globally. Progent's seasoned support professionals can help customers to troubleshoot and repair network problems without the cost or time loss of in-person support visits. The experience of Progent's IT engineers allows them to resolve the majority of network issues rapidly. For the most challenging problems, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-based signup process for new customers to accommodate urgent situations and Progent charges per minute with no sign-up fees or time minimums, so you pay only for the assistance you get. Specialists available remotely include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISM-certified security professionals. Find out more information about Progent's online computer troubleshooting services.

  • Onsite Support
    Progent offers on-site computer support for signed-up customers in larger cities in the U.S. Progent's on-site service technicians can operate in tandem with Progent's remote support experts to give small companies the ideal combination: hands-on service professionals when you need them plus the remote expertise of Progent's worldwide team of network consultants, security professionals, and business software developers. The wait time for in-person support calls is typically under one business day. Progent requires no sign-up or retainer fee for registering as a Progent customer for onsite service. Learn more details about why to register for Progent's in-person network support.

  • Help Desk
    Progent's Standard Help Desk Services provide smaller businesses a complete solution that handles all aspects of remote desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's regular desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex problems. For details, refer to Online Help Desk Services.

  • Shared Help Desk Services
    Progent's Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's roster of seasoned desktop support engineers and subject matter experts (SMEs). Progent's Help Desk sharing service is an advanced support solution built around the top professional services automation (PSA) tool for handling end-user service requests, ticketing, responsibility, status tracking, and reporting. To learn more, visit Progent's Co-managed Help Desk services.

  • IT Consulting Expertise
    Progent offers small and midsize businesses budget-friendly availability of world-class consultants who can deliver help with vital products and technologies including Microsoft Windows Server 2022 solution design and integration services, Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, consulting services for Horizon3.ai's NodeZero PEN test products, network protection consulting, fault tolerant it system engineering, virtual server strategies, plus configuration, customization and support for small business applications such as accounting, ERP and MRP, business analytics, sales automation, and productivity suites. Progent can help with one-shot projects such as site relocations and major software migrations, longer term projects such as upgrading a legacy ERP platform to a current MS Dynamics or Dynamics 365 solution, relational database application development and DBA support, and web design, continuing support including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for network monitoring and system management, or urgent response such as data restoration and virus removal.

  • Network Infrastructure Consulting Expertise for Teleworkers
    Progent can assist small and mid-size businesses to design, configure and debug the infrastructure needed to support at-home workers. Areas of network infrastructure for which Progent's experts can provide assistance include safe and convenient VPN tunnel connections, Virtual Desktop Infrastructure software, router integration, wireless network planning and deployment, and robust Internet connectivity. For information about Progent's infrastructure consulting expertise for telecommuters, go to network infrastructure consulting expertise for teleworkers.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides complete hosting for all of a small company's servers in an environment that not only delivers the highest level of availability and expandability but that is in addition easy for clients to migrate to another service firm or to move in-house if your business situation calls for it. Progent's Private Cloud hosting service is based on tested virtual server technologies that permit companies with mixed networks to benefit dramatically on the expense of capital equipment, infrastructure support, and IT administration while getting world-class reliability and an unparalleled degree of vendor flexibility. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally managed solution, can handle the mixed- platform and non- standardized environments typical of smaller companies, and retains control of the software in the customer's hands so that moving to a different virtual host is fast, reliable, and inexpensive. This eliminates becoming a prisoner of a single hosting service while still offering all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent offers expert online consulting to help businesses of any size integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that combine local IT assets as well as cloud services. To help you to integrate cloud services with networks, Progent offers a range of cloud integration support services such as Office 365 integration solutions with on-premises Exchange deployments, Azure planning and deployment consulting, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration consulting. Progent has over two decades of experience delivering advanced consulting support remotely, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight suite of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates SentinelOne's cutting edge behavior machine learning tools to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to manage the complete threat lifecycle including protection, identification, mitigation, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your organization's unique needs and that helps you demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup activities and allows fast restoration of critical files, applications and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and access points plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating tedious management activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that need critical updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top data security vendors to provide centralized management and world-class security for your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a further level of inspection for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT management staff and your Progent consultant so that any potential issues can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hosting solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you're planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an objective evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the configuration of your core network devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with data security requirements, higher utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent backup/recovery consultant. The interview is designed to evaluate your company's ability either to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective AV and backup/recovery system that aligns with your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Alternative for Bridgeport, Connecticut Businesses
Progent's size, breadth and depth of information technology expertise, and familiarity with corporate network consulting enable small businesses to sidestep the pitfalls related to over reliance on thinly staffed support organizations or individual engineers.

Working with Progent's Experts enables your business to:

  • Prevent Over Reliance on Individual Consultants
    For IT services, small companies often rely excessively on independent consultants. Although freelance service engineers carry lower expenses than larger support organizations and can afford to bill apparently smaller rates, freelancers are sometimes unable to respond rapidly to critical situations. If an independent engineer is occupied with different client, sick, on vacation, or in class, the absence of replacement personnel may require your company to wait for help during an emergency. As your small business grows, network unavailability or problems with line-of-business programs become more costly. The dollars you believed you were saving on a freelancer can evaporate quickly because of lower productivity. Also, when freelance engineers encounter unfamiliar problems, the unavailability of a large consulting team to rely on for advice forces them to learn with the meter running while your company ends up footing the costs for their ongoing training.

  • Have Access to Experts in Complex IT Solutions
    The majority of small support firms or independent consultants who concentrate on small business network consulting are capable of providing connect-the-dots fixes but don't have the seasoning to deal efficiently with complex network configurations that have mixed operating systems, multiple offices, Voice over IP systems, remote workforces, integrated financial and analytical software, data-driven web sites, and specialized business software. Progent's experience with worldwide companies and Progent's large group of experts can benefit your business because enterprise environments are characteristically complicated, support issues require thorough knowledge in numerous technical disciplines, and achieving an acceptable level of stability, reliability, and protection calls for industry-tested processes.

  • Create a Solid Basis for Seamless Growth
    Small companies often begin with a network implemented on a tight budget. Lacking a solid basis, a sequence of band-aid repairs often get thrown onto of a weak foundation. As a company evolves, stability and scalability problems can obstruct the success of the business. Such environments need thorough assessment, intelligent strategic planning, and broad-based experience to migrate to a network environment that can provide the reliable foundation to meet current business requirements and ease downstream expansion.

  • Partner with Solution Providers, Not Product Resellers
    Small businesses require direction and insight to work through an increasingly complicated maze of technology alternatives offered for enabling business growth and enhancing productivity. Businesses do not need an IT consultant or service organization that attempts to sell them products. Progent eliminates conflicts of interest by not selling any products. Progent offers services only. This permits Progent to match consulting support services with the real needs of clients. Combining network support and product selling can lead to a conflict where the proposed solution is based on a preselected technology instead of being driven by the actual needs of a client.

Get in Touch with Progent
In case your Bridgeport, Connecticut business needs to contact Progent to find out about network outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.

Fast Remote Network Help
For fast online assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's ProSight Email Guard uses the services and infrastructure of leading data security vendors to deliver centralized control and world-class security for all your email traffic. The powerful architecture of ProSight Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall.

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    Progent's Support for IT Service Providers lets you use Progent's consulting experts while retaining your own brand as a transparent extension of your network consulting team.

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    Dynamics GP/Great Plains software offers analytics and reporting features that allow you to track all operations, revenues and spending, and market patterns with built-in drill-down, inquiry, and reporting functions. Progent's Dynamics GP/Great Plains reporting consulting services can help you create reports that let you understand your business more completely, turning raw data into useful management information. Progent can enhance your reporting and business analysis by offering Crystal Reports consulting, FRx help, and Microsoft Excel assistance. In addition to delivering reporting consulting, Progent can supply Microsoft .NET consulting, Microsoft SQL Server help, and application design with VBasic, XML and other tools in order to offer custom line-of-business software development and web commerce solutions that work seamlessly with Microsoft Dynamics GP.

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    Progent is seeking a range of full-time workers such as solutions-driven Microsoft Certified Systems Engineers; connectivity consultants with Cisco CCNP or CCIE credentials; and consultants for fault-tolerant system architecture with backgrounds in mobile access, wireless networking, high-availability systems, business continuity solutions, data preservation, and VMware technology. Progent is also looking for desktop support technicians, remote troubleshooting specialists, and CISSP or CISA certified security professionals. We are also seeking veteran managers who can operate efficiently in Progent's high-growth, virtual office model. Progent contracts freelance professionals who have proven knowledge and working experience in high-demand information technology areas outside our primary technical concentration. Our Experts Team employs contractors who offer consulting and programming services for mission-critical applications that include MRP, Enterprise Resource Planning, or CRM; have deep expertise with non-Microsoft operating systems such as Linux, Apple OS, or Sun, or offer expert skills in technologies like telecommunications, web site design, Electronic Data Interchange, web commerce, or dbm programming. Independent consultants certified by Progent coordinate with our full-time engineers to provide end-to-end solutions for small business networks.

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    Progent's Cisco-certified Wi-Fi integration experts can help you to configure, manage, and debug Cisco Small Business 100/300/500 Wi-Fi APs.

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    Progent's Microsoft-certified Windows Server 2022 experts can help your company to design and implement an efficient upgrade to Windows Server 2022 that features high availability and that uses a self-hosted deployment architecture or a hybrid model that integrates cloud-hosted Windows Server Online with a self-hosted implementation of Windows Server 2022.

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