Affordable Computer Help from Microsoft and Cisco Certified Experts for Companies in Bridgeport, CT
By offering professional know-how when you need it, providing specialized knowledge for key business applications, providing innovative services such as virtual data center hosting, invoicing only for help delivered, and charging no setup fees or retainers for standard services, Progent helps your company to maximize the competitive value of your It network and minimize support costs. Progent recognizes that network protection, dependability, and performance are as critical to small businesses as to major corporations but that small organizations lack the leverage to spend aggressively in computer technology and internal service staffs. Progent's basic value proposition is that no IT support firm can match Progent's capability to deliver the IT support your company requires when you need it and at a cost you can justify.

For medium-size and enterprise businesses, Progent offers co-sourcing services to add to the subject matter expertise of your in-house IT service team. Co-sourcing can save money and help meet schedules for big IT initiatives like application programming, disaster recovery planning, network security evaluations, merging datacenters, or technology migrations.

Progent can in addition provide access to accredited consultants to help your company to plan and execute your cloud strategy.

Popular Practice Areas Serviced by Progent for Companies in Bridgeport, Connecticut
Progent's nationwide team of world-class experts offers support for all facets of network technology used by businesses of any size. Practice areas supported by Progent in Bridgeport include:

Service Delivery Options Available for Bridgeport, Connecticut Businesses
Progent has a variety of options for providing small companies with affordable computer services for technical support, consulting, hosting services, and network management outsourcing. Progent's model for providing IT support services is based on the Help Desk structure familiar to big IT support organizations. Progent's Help Desk Call Center Service Model promotes fast support, comprehensive activity documentation, dependable follow-up, and tight expense control across a range of network support delivery options that include online troubleshooting, in-person support, top-level consulting, as well as server and application hosting.

  • Remote Service
    Progent’s Technical Response Center provides urgent and routine remote support for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned support experts can help customers to analyze and repair network issues without the cost or delay of on-premises support visits. The background of Progent's IT engineers allows them to handle most network problems rapidly. For the most challenging problems, Progent's breadth of knowledge allows the support team to escalate support calls to world-class subject matter experts. Progent offers a streamlined, web-accessible signup procedure for new clients to address emergency network problems and Progent charges per minute with zero startup fees or time minimums, so you pay only for the assistance you get. Specialists available online include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISSP-certified security engineers. Learn more details about Progent's remote computer troubleshooting services.

  • Onsite Support
    Progent offers onsite computer support for registered clients in major metropolitan areas in the U.S. Progent's on-site support personnel can work in tandem with Progent's remote support engineers to give small businesses the best of both worlds: onsite service technicians when you need them as well as the remote help of Progent's seasoned team of IT consultants, security specialists, and business software programmers. The response time for on-site service visits is typically less than one business day. Progent requires no sign-up or retainer fee for registering as a Progent client for onsite support. Find out more about why to sign up for Progent's in-person computer support services.

  • Phone Support
    Progent's Helpdesk Outsourcing Services are designed for all companies who require fast and dependable support from an online Contact Center with efficient phone support, online repair capability, and enough technical strength for all needed problem escalation. Because small and midsize companies typically are constrained by tight IT budgets and can spare scant management bandwidth for handling IT support, Progent's Help Desk Services can be the most efficient way to make sure that small business computer networks stay productive. Read more details concerning Progent's Help Desk outsourcing services.

  • Consulting Expertise
    Progent offers small and midsize businesses affordable access to enterprise-class consultants who can deliver assistance with vital products and technologies including
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network design, company-wide network security consulting, non-stop it system consulting, server virtualization strategies, plus integration, programming and training for business software including financials, ERP, management reporting, CRM, and office productivity software. Progent can provide assistance with one-time projects such as office relocations and massive system upgrades, longer term initiatives such as business analytics software development and support, database application programming and DBA support, and web development, on-going services including System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network health monitoring and network administration, or urgent response such as data restoration and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for key applications like Microsoft Exchange Server and Microsoft SQL in order to provide small companies with greater degrees of reliability, protection, and performance than is feasible with the class of on-site data center that is achievable for the majority of small and midsize businesses. Because Progent uses the same facilities that host the gear of some of the world's biggest IT organizations, Progent can eliminate the cost of creating and maintaining the infrastructure needed for enterprise-class environmental control, electrical failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also see to it that patches and revisions stay updated, security and efficiency is constantly tracked, and systems and data files are regularly backed up and available for full and rapid recovery. Find out additional information about Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides complete hosting for the entirety of a small organization's production servers in a setting that not only provides the highest level of fault-tolerance and scalability but that is also simple for customers to migrate to a different service firm or to move in-house if your circumstance calls for it. Progent's Private Cloud hosting is based on mature virtualization techniques that permit small businesses with mixed environments to benefit significantly on the expense of capital equipment, infrastructure support, and IT management while getting world-class availability and an unprecedented degree of vendor options. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally administered package, can support the multi- platform and non- standardized networks typical of smaller companies, and keeps ownership of the software licenses in the client's possession so that moving to a new virtual system is quick, safe, and affordable. This eliminates becoming a captive to a single hosting provider while still providing all the savings associated with SaaS hosting services.

  • Hybrid Cloud Integration Services
    Progent can provide expert remote consulting support to help organizations of any size integrate their networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to plan and manage cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that utilize physical IT assets along with cloud services. To help you to incorporate cloud services with networks, Progent can provide a range of cloud migration support services such as Office 365 integration with on-premises Exchange, Azure design and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering advanced consulting services remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent's Fixed-price Managed Services for Outsourcing Network Management
Progent's affordable ProSight family of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based analysis technology to defend endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to manage the complete malware attack progression including blocking, detection, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering via leading-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate action. Progent can also help you to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical data, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map, track, optimize and debug their networking appliances like routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are kept updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when problems are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding devices that need critical updates, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading information security companies to provide web-based control and comprehensive protection for your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your network running efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT personnel and your assigned Progent consultant so all potential issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you’re making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory system. Both also include a year of advanced remote network monitoring and management. Advantages can include easier management, improved compliance with information security regulations, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent backup/recovery expert. The interview is intended to assess your organization's preparedness to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient security and backup/recovery system that meets your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Alternative for Bridgeport, Connecticut Small Businesses
Progent's size, breadth and depth of information technology skill, and experience with corporate IT support enable small businesses to avoid the problems related to excessive reliance on small service organizations or freelance engineers.

Working with Progent enables your company to:

  • Prevent Over Dependence on Individual Support Consultants
    For network services, smaller businesses sometimes depend heavily on freelance consultants. Although freelance service engineers carry lower overhead than more substantial support firms and can typically bill nominally lower fees, freelancers are occasionally unable to respond rapidly to urgent situations. If a freelance consultant is occupied with different client, sick, on vacation, or in training, the lack of backup staff may require your business to wait for help in case of an emergency. As your small business expands, system unavailability or difficulties with critical applications get more expensive. The dollars you believed you were saving on a freelancer can disappear fast because of lower output. In addition, when independent engineers encounter new technologies, the unavailability of a big engineering team to rely on for help forces them to train on the job while your company ends up with the costs for their ongoing education.

  • Gain Access to Certified Professionals in Complex IT Issues
    Many small service organizations or freelance consultants who concentrate on small company network support are capable of delivering connect-the-dots fixes but lack the background to deal efficiently with complicated network configurations that have a variety of platforms, multiple offices, VoIP implementations, remote workforces, interconnected financial and analytical software, data-driven web sites, and specialized line-of-business software. Progent's background with worldwide enterprises and Progent's large team of specialists can be valuable to your small business because big-company environments are inherently complex, support issues require thorough understanding of in numerous technical disciplines, and achieving an acceptable level of stability, availability, and protection requires industry-proven processes.

  • Create a Firm Foundation for Seamless Growth
    Small businesses typically start with a network implemented on a shoestring budget. Without a proper basis, a sequence of ad hoc fixes often get thrown on top of a weak structure. As a business evolves, stability and scalability issues can hinder the productivity of the business. Such networks need thorough evaluation, intelligent strategic analysis, and broad-based experience to migrate to an IT infrastructure that will act as the reliable basis to handle critical business needs and ease future growth.

  • Partner with Solution Consultants, Not Product Resellers
    Smaller businesses need direction and insight to work through an ever more complex maze of IT alternatives available for enabling growth and enhancing efficiency. Businesses do not need a network engineer or service organization that tries to sell them products. Progent avoids conflicts of interest by not reselling hardware and software. Progent provides consulting and services only. This permits Progent to align consulting services with the real needs of clients. Combining IT consulting and product selling can result in a conflict where the recommended solution is built around a preselected vendor instead of being driven by the true requirements of a small business.

How to Contact Progent
If your Bridgeport, Connecticut company needs to contact Progent for network outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Fast Remote Technical Support
For fast remote support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).















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