Expanding your telecommuter workforce may have a significant impact on IT infrastructure, security, and company workflows. Progent has two decades of background assisting businesses of all sizes to plan, configure, administer, tune, and troubleshoot IT networks that support a remote workforce. Progent can help your Brighton organization to select the appropriate technologies and follow best practices in building and operating a safe virtual solution for teleworkers that facilitates collaboration and delivers maximum value. Progent can provide support services that go from as-needed expertise for helping you past occasional IT roadblocks to full project management or co-management to help you carry out business-critical initiatives.

Progent's consultants can help Brighton, United Kingdom businesses to succeed with any facet of creating a high-functioning work-at-home ecosystem by providing infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, cloud integration, Call Desk services, security monitoring, data protection solutions, and centralized management.

Help Desk Call Center Services for Teleworkers
A fast, company-wide changeover to a teleworker workforce, which might be the result of a pandemic or as an element of a disaster recovery/business continuity process, can overwhelm even the most efficient internal Help Desk. Progent's Call Center services make it possible for organizations to outsource or augment their Support Desk by using Progent's remote Technical Response Center team.

  • Progent's Standard Call Center services utilize Progent's nationwide network of online technical support specialists combined with world-class ticketing and tracking software to provide an affordable, state-of-the-art Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of online Level 1 desktop technical support from help requests to trouble ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to track or edit the status of their current tickets, enter details, and upload screenshots or relevant files. Desktop support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical support charges, and Progent offers the option of fast hand-off to Level 2 and Level 3 support specialists to deal with advanced problems. For more information, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Supplemental Service allows your business to expand your existing Help Desk organization by sharing responsibilities for Call Center support services transparently between your regular support personnel and Progent's nationwide pool of desktop support technicians and subject matter experts. Progent's co-managed Call Desk service is based on a collaborative support model utilizing the leading professional services automation (PSA) tool for handling help requests and trouble tickets, establishing ownership, tracking progress, and generating reports. To learn how Progent's Help Desk Augmentation Services can enable your company to provide world-class technical support to your telecommuters, see Progent's Help Desk Call Center supplementation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and maintaining an efficient telecommuter solution for your Brighton, United Kingdom company, phone 1-800-993-9400 or go to Contact Progent.