Expanding your telecommuter workforce can have a significant impact on IT architecture, security/compliance, and company workflows. Progent has 20 years of background assisting businesses of all sizes to plan, deploy, manage, optimize, and debug IT environments that support work-from-home employees. Progent can help your Brighton company to pick the appropriate technologies and adhere to leading practices in building and operating a safe virtual office solution for telecommuters that promotes collaboration and returns top value. Progent can provide support services that go from on demand guidance for getting you past occasional IT roadblocks to full project management to help you successfully complete mission-critical tasks.

Progent's consultants can help Brighton, United Kingdom companies to with any aspect of building a high-functioning work-at-home ecosystem by delivering infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, helpdesk outsourcing, cybersecurity, data protection solutions, and unified management.

Help Desk Call Center Support for Telecommuters
A rapid, enterprise-wide transition to a from-home workforce, which might be driven by an epidemic or as part of a disaster recovery preparedness plan, can overwhelm even a well-staffed internal Call Desk. Progent's Help Desk Call Center services allow organizations of any size to outsource or supplement their Help Desk Call Center with Progent's online Technical Response Center team.

  • Progent's Standard Support Desk support services leverage Progent's extensive network of online technical support specialists combined with enterprise-class trouble ticketing and follow-up software to offer an affordable, modern Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 PC support from help requests to trouble ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows from-home workers to monitor or update the status of their active trouble tickets, add details, and append screenshots and attachments. Desktop support services are delivered at a significant discount off Progent's normal Level 1 desktop support rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 support specialists to resolve advanced issues. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Support Desk Augmentation Service allows your company to expand your current Help Desk team by splitting responsibilities for Help Desk support services transparently between your in-house IT support personnel and Progent's extensive team of PC support engineers and subject matter specialists. Progent's co-managed Help Desk service uses a collaborative support model utilizing the number one PSA tool for handling service requests and trouble tickets, establishing responsibility, tracking progress, and generating reports. To learn how Progent's Call Desk Supplementation Services can enable your company to deliver best-in-class IT support to your teleworkers, refer to Progent's Call Desk augmentation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and maintaining an efficient work-from-home solution for your Brighton, United Kingdom company, call 1-800-993-9400 or refer to Contact Progent.