Expanding your remote workforce can have a major effect on network infrastructure, security/compliance, and corporate processes. Progent has two decades of background helping SMBs to design, configure, manage, optimize, and debug IT environments that incorporate work-from-home employees. Progent can help your Brighton organization to select the right tools and adhere to leading practices in building and operating a safe virtual office solution for teleworkers that facilitates teamwork and returns maximum value. Progent can provide support services ranging from as-needed guidance for helping you past occasional IT roadblocks to comprehensive project management to help you successfully complete business-critical tasks.
Progent can help Brighton, United Kingdom organizations to succeed with any aspect of creating a high-performing telecommuting ecosystem by providing infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, public cloud integration, helpdesk outsourcing, endpoint security, data protection solutions, and centralized management.
Help Desk Call Center Support for At-Home Workers
A rapid, organization-wide switchover to a telecommuter workforce, which might be the result of an epidemic or as part of a business continuity preparedness plan, can overwhelm even a high-performing in-house Help Desk. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or expand their Call Desk with Progent's online Technical Response Center (TRC) team.
- Progent's Standard Call Desk services utilize Progent's nationwide team of online technical support specialists along with world-class trouble ticketing and follow-up software to offer an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of remote Level 1 PC technical support from initial help requests through ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to track or update their active trouble tickets, add details, and upload screenshots or attachments. Desktop support services are provided at a substantial price reduction off Progent's ordinary Level 1 desktop support rates, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 IT specialists to resolve complex issues. To learn more, see Progent's Standard Helpdesk Services for small businesses.
- Progent's Help Desk Supplemental Service enables your business to expand your current Help Desk staff by sharing responsibilities for Call Center services transparently between your in-house IT support staff and Progent's nationwide roster of PC support engineers and subject matter specialists. Progent's shared Help Desk service uses a co-sourcing support model utilizing the leading professional services automation tool for managing service requests and trouble tickets, assigning ownership, tracking progress, and generating management reports. For information about how Progent's Call Center Supplementation Services can enable your business to deliver best-in-class IT support to your at-home employees, see Progent's Call Desk supplementation Services.
Contact Progent for Telecommuter Expertise
To contact Progent about building and managing an efficient telecommuter environment for your Brighton, United Kingdom business, phone 1-800-993-9400 or refer to Contact Progent.