Expanding your at-home workforce may have a significant impact on IT architecture, cybersecurity, and corporate culture. Progent has 20 years of background helping businesses of all sizes to plan, deploy, administer, optimize, and troubleshoot IT environments that incorporate work-from-home employees. Progent can assist your Brighton company to select the right technologies and follow leading practices in creating and maintaining a safe virtual office solution for telecommuters that facilitates collaboration and delivers top business value. Progent can provide services that go from as-needed expertise for getting you past challenging IT bottlenecks to comprehensive project management to help you successfully complete business-critical tasks.

Progent can help Brighton, United Kingdom organizations to succeed with any aspect of creating a high-performing work-from-home ecosystem by providing network infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform customization and training, cloud integration, Call Desk augmentation, security and compliance, data protection solutions, and centralized management.

Help Desk Support for Teleworkers
A sudden, enterprise-wide transition to a from-home business model, which might be motivated by a pandemic or as part of a disaster recovery process, can overstretch even a high-performing in-house Support Desk. Progent's Help Desk Call Center services allow businesses to outsource or supplement their Support Desk with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Help Desk Call Center support services leverage Progent's nationwide network of online technical support experts along with enterprise-class trouble ticketing and follow-up software to offer an affordable, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 PC support from initial help requests through ticket generation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal allows telecommuters to track or revise the status of their active tickets, enter information, and upload screen captures or attachments. Support services are provided at a significant discount off Progent's normal Level 1 desktop service charges, and Progent offers optional fast escalation to Level 2 and Level 3 IT specialists to resolve complex problems. To find out more, refer to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Support Desk Supplemental Service enables you to supplement your existing Call Center organization by splitting responsibilities for Call Desk support services transparently between your regular support organization and Progent's extensive team of PC support engineers and subject matter specialists. Progent's shared Help Desk service uses a collective support solution utilizing the number one PSA platform for managing service requests and ticketing, assigning ownership, monitoring progress, and producing reports. For details about how Progent's Support Desk Augmentation Services can enable your business to provide best-in-class IT support to your telecommuters, go to Progent's Call Desk supplementation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and maintaining a productive work-from-home environment for your Brighton, United Kingdom company, call 1-800-993-9400 or refer to Contact Progent.