Enlarging your at-home workforce can have a major effect on IT architecture, cybersecurity, and company culture. Progent has 20 years of experience assisting small and mid-size businesses to plan, deploy, manage, optimize, and troubleshoot IT environments that support at-home workers. Progent can help your Brighton organization to select the right tools and adhere to best practices in creating and operating a safe virtual office ecosystem for teleworkers that promotes teamwork and returns top value. Progent offers services ranging from on demand guidance for helping you past occasional IT roadblocks to full project management or co-management to help you successfully complete business-critical initiatives.
Progent's consultants can assist Brighton, United Kingdom businesses to succeed with any aspect of building a high-functioning telecommuting environment by providing network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, cloud integration, Help Desk augmentation, security and compliance, data protection solutions, and centralized management.
Help Desk Support for Teleworkers
A sudden, organization-wide changeover to a teleworker workforce, which could be motivated by an epidemic or as a component of a disaster recovery/business continuity preparedness plan, can overwhelm even a well-staffed internal Help Desk. Progent's Call Center services allow organizations of any size to outsource or supplement their Call Desk with Progent's online Technical Response Center (TRC) services.
- Progent's Standard Help Desk services leverage Progent's extensive team of remote IT support experts along with enterprise-class trouble ticketing and tracking technology to provide an affordable, modern Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of remote Level 1 PC technical support from help requests to trouble ticket creation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows teleworkers to track or update the status of their active trouble tickets, enter details, and upload screen captures or relevant files. Desktop support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop support charges, and Progent makes available the option of rapid escalation to Level 2 and Level 3 support specialists to resolve advanced issues. For more information, visit Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Call Center Supplemental Service allows your company to expand your existing Call Desk organization by splitting responsibilities for Help Desk services transparently between your regular support staff and Progent's extensive roster of desktop support engineers and subject matter experts. Progent's shared Help Desk service is based on a collaborative support solution based on the leading PSA platform for managing service requests and trouble tickets, establishing ownership, tracking progress, and generating management reports. For information about how Progent's Help Desk Supplementation Services can help your business to provide best-in-class desktop support to your at-home employees, visit Progent's Call Center supplementation Services.
Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and maintaining a productive telecommuter solution for your Brighton, United Kingdom business, phone 1-800-993-9400 or go to Contact Progent.