Enlarging your at-home workforce can have a significant effect on IT infrastructure, security/compliance, and company processes. Progent has two decades of experience helping businesses of all sizes to design, deploy, administer, optimize, and troubleshoot IT environments that support work-from-home employees. Progent can assist your Brighton company to select the appropriate technologies and follow leading practices in creating and operating a secure virtual office solution for telecommuters that facilitates collaboration and returns top value. Progent offers services that go from as-needed guidance for helping you over challenging technical roadblocks to full project management to help you successfully complete business-critical tasks.
Progent can help Brighton, United Kingdom organizations to with any aspect of creating a high-functioning work-from-home environment by delivering network infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk outsourcing, cybersecurity, backup/restore solutions, and unified management.
Help Desk Support for Remote Workers
An emergency, organization-wide transition to a from-home workforce, which could be activated by an epidemic or as part of a disaster recovery/business continuity process, can overstretch even a well-staffed in-house Call Desk. Progent's Call Center services allow organizations of any size to outsource or augment their Help Desk by using Progent's online Technical Response Center (TRC) services.
- Progent's Standard Support Desk services leverage Progent's nationwide team of online IT support specialists along with enterprise-class trouble ticketing and follow-up technology to provide an affordable, modern Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 desktop technical support from initial help requests to ticket generation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal allows at-home employees to track or revise their current tickets, enter information, and upload screen captures and attachments. Desktop support services are provided at a significant price reduction off Progent's normal Level 1 technical service charges, and Progent offers optional fast escalation to Level 2 and Level 3 support specialists to deal with advanced issues. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Call Desk Augmentation Service enables you to augment your existing Call Desk team by sharing responsibilities for Call Desk support transparently between your regular IT support personnel and Progent's nationwide pool of desktop support technicians and subject matter experts. Progent's co-managed Call Desk service uses a collaborative support model based on the leading professional services automation tool for managing service requests and trouble tickets, assigning ownership, tracking progress, and generating management reports. To learn how Progent's Help Desk Supplementation Services can enable your business to deliver best-in-class technical support to your teleworkers, go to Progent's Help Desk supplementation Services.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and managing an efficient work-from-home solution for your Brighton, United Kingdom organization, call 1-800-993-9400 or go to Contact Progent.