Enlarging your at-home workforce may have a significant impact on network infrastructure, security/compliance, and company workflows. Progent has 20 years of background helping small and mid-size businesses to plan, configure, manage, optimize, and troubleshoot IT networks that incorporate work-from-home employees. Progent can assist your Brighton company to pick the right technologies and follow leading practices in building and maintaining a secure virtual office ecosystem for teleworkers that facilitates teamwork and returns maximum value. Progent can provide services that go from on demand guidance for helping you over challenging technical roadblocks to full project management to help you successfully complete mission-critical initiatives.
Progent's consultants can help Brighton, United Kingdom companies to with any facet of creating a high-performing work-at-home environment by delivering infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, helpdesk augmentation, security and compliance, backup/restore solutions, and streamlined management.
Help Desk Call Center Support for Teleworkers
A fast, company-wide changeover to a from-home business model, which could be motivated by an epidemic or as part of a disaster recovery/business continuity plan, can overwhelm even a well-staffed internal Call Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or supplement their Call Center with Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Support Desk services leverage Progent's nationwide team of online IT support experts along with world-class trouble ticketing and follow-up technology to offer an economical, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 desktop support from service requests to trouble ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables from-home workers to check or update their current tickets, add details, and upload screenshots or relevant files. Desktop support services are delivered at a significant discount off Progent's normal Level 1 technical service charges, and Progent offers optional fast hand-off to Level 2 and Level 3 IT experts to resolve advanced problems. To find out more, go to Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Call Desk Augmentation Service enables you to expand your existing Call Desk organization by sharing delivery of Call Center services seamlessly between your regular support staff and Progent's extensive roster of desktop support technicians and subject matter experts. Progent's shared Help Desk service uses a co-sourcing support solution utilizing the number one professional services automation tool for handling help requests and trouble tickets, establishing responsibility, tracking progress, and generating management reports. To find out how Progent's Call Center Supplementation Services can enable your business to deliver best-in-class desktop support to your at-home workforce, see Progent's Call Center supplementation Services.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and maintaining a productive work-from-home environment for your Brighton, United Kingdom company, phone 1-800-993-9400 or go to Contact Progent.