Enlarging your at-home workforce may have a significant impact on IT infrastructure, security/compliance, and company culture. Progent has 20 years of background assisting businesses of all sizes to design, deploy, administer, tune, and troubleshoot IT networks that support a remote workforce. Progent can help your Brighton organization to select the right technologies and follow best practices in building and operating a secure virtual ecosystem for teleworkers that promotes collaboration and returns top value. Progent can provide services ranging from as-needed guidance for getting you past occasional IT bottlenecks to comprehensive project management or co-management to help you carry out mission-critical initiatives.

Progent can assist Brighton, United Kingdom businesses to with any aspect of building a high-functioning work-from-home ecosystem by delivering infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, public cloud connectivity, Call Desk services, cybersecurity, backup/restore solutions, and centralized management.

Help Desk Call Center Support for Teleworkers
A sudden, company-wide changeover to a teleworker workforce, which might be driven by a pandemic or as part of a business continuity process, can overwhelm even a high-performing in-house Support Desk. Progent's Help Desk services make it possible for businesses to outsource or supplement their Support Desk by using Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk Call Center support services leverage Progent's nationwide network of remote technical support specialists along with world-class ticketing and follow-up software to offer an economical, state-of-the-art Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 PC support from initial service requests through ticket creation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables teleworkers to monitor or revise their current trouble tickets, enter details, and upload screen captures and attachments. Desktop support services are delivered at a significant price reduction off Progent's normal Level 1 desktop support rates, and Progent offers optional fast hand-off to Level 2 and Level 3 IT experts to deal with complex issues. To find out more, visit Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Call Desk Augmentation Service allows your business to expand your existing Help Desk team by sharing responsibilities for Support Desk support seamlessly between your regular IT support organization and Progent's nationwide roster of desktop support engineers and subject matter experts. Progent's co-managed Help Desk Call Center service uses a co-sourcing support solution based on the leading PSA platform for handling help requests and ticketing, establishing ownership, tracking progress, and producing reports. To learn how Progent's Help Desk Call Center Augmentation Services can help your business to provide best-in-class desktop support to your at-home workforce, refer to Progent's Support Desk augmentation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and managing an efficient telecommuter environment for your Brighton, United Kingdom business, call 1-800-993-9400 or visit Contact Progent.