Brighton Remote Workers Configuration Advisor
Call Desk Augmentation and Outsourcing Consulting Experts
Expanding your remote workforce may have a significant effect on network architecture, security, and corporate workflows. Progent has 20 years of background helping businesses of all sizes to design, configure, manage, optimize, and troubleshoot IT networks that support a remote workforce. Progent can help your Brighton company to select the appropriate tools and adhere to leading practices in building and maintaining a secure virtual office solution for telecommuters that promotes teamwork and delivers top value. Progent can provide support services ranging from as-needed expertise for helping you over occasional IT bottlenecks to comprehensive project management to help you carry out mission-critical initiatives.
Progent can assist Brighton, United Kingdom organizations to succeed with any facet of creating a high-functioning telecommuting ecosystem by providing network infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, Call Desk augmentation, cybersecurity, data protection solutions, and centralized management.
Help Desk Support for Teleworkers
A fast, company-wide changeover to a from-home workforce, which could be motivated by a pandemic or as part of a disaster recovery preparedness plan, can overwhelm even a high-performing in-house Call Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or augment their Support Desk by using Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Call Desk support services leverage Progent's extensive team of remote IT support specialists along with world-class trouble ticketing and tracking software to offer an affordable, advanced Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of remote Level 1 PC technical support from initial service requests to ticket creation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal enables teleworkers to monitor or update the status of their current trouble tickets, enter details, and upload screenshots or relevant files. Technical support services are provided at a substantial price reduction off Progent's ordinary Level 1 desktop service rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support experts to resolve complex issues. For more information, see Progent's Standard Helpdesk Services for small businesses.
- Progent's Call Center Supplemental Service allows your business to supplement your existing Help Desk staff by splitting responsibilities for Support Desk services seamlessly between your in-house IT support organization and Progent's nationwide roster of desktop support technicians and subject matter specialists. Progent's shared Help Desk service is based on a co-sourcing support model based on the number one professional services automation (PSA) platform for managing service requests and trouble tickets, assigning responsibility, monitoring progress, and producing reports. For information about how Progent's Call Center Augmentation Services can help your company to provide best-in-class IT support to your at-home workforce, go to Progent's Help Desk Call Center supplementation Services.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and managing an efficient work-from-home environment for your Brighton, United Kingdom business, call
An index of content::
Microsoft Mobile Application Management IT Services
Remote Mobile Device Management Network Engineer
Progent's Intune consultants can assist you to understand the business case for adopting Intune for administering your mobile computers including laptops, phones, and tablets based on Windows, Apple iOS, and Google Android. Progent's Intune consultants can assist you to configure security and compliance policies, set up test systems to confirm the appropriateness of Intune for your network, install Intune across your IT ecosystem, integrate Intune with SCCM for unified change management, and maintain your Intune solution.
Case Studies Operations Manager
Emergency Case Study Operations Manager
Before Progent's Microsoft Operations Manager solution, network issues were approached reactively, after workers complained about them. With the benefit of proactive, automated warnings and trend analyses created by MOM, Progent can now ward off server troubles before they becomes serious enough to disrupt network availability. Thanks to Microsoft Operations Manager, Progent can resolve potential problems before customers suspect that the problems are there. Progent has background with Microsoft Operations Manager 2005 and MOM 2000 to deliver small company networks enterprise-class reliability, safety and performance.
Symantec Security Forensics Services
Symantec VelociRaptor Information Technology Consulting
Progent's Symantec experts can help you maintain legacy Symantec firewall and Symantec VPN products such as the Symantec Raptor and VelociRaptor family or help you upgrade to newer firewall/VPN solutions. Progent can also enable you to design and execute a complete security strategy that can incorporate firewall and VPN appliances and utilities, managed security and virus protection services, server and application monitoring software, and formal policies and processes. Progent has the expertise to be your single source for continuing technical help, administration, education, and security expertise.
ASP.NET Programming
Integration ASP.NET
Progent's software developers have worked for 20 years with .NET tools and the Visual Studio development system and can create or update .NET apps rapidly and at low cost.
MFA and Single Sign-on (SSO) Troubleshooting
Duo Zero Trust Security Consultant Services
Progent recommends five critical cybersecurity practices for companies on a limited budget.
System Center 2016 and Windows Server 2016 Professionals
System Center 2016 and Windows Server 2016 Online Support
Progent has more than two decades of experience deploying, maintaining and troubleshooting the key components that make up System Center and can assist your organization to plan, configure, support, and repair your Microsoft System Center 2012 R2 ecosystem to maximize the uptime and performance of your applications and infrastructure across multiple Windows and Linux/Unix OS environments and local and Cloud-based datacenters. Progent's consultants can assist you to upgrade to the current version of System Center from an older one or from a third-party datacenter management platform to provide the benefits of best-in-class provisioning, automation, security, plus infrastructure and application performance monitoring.
NetScreen Security Firms
Juniper Firewall/VPN Security Firms
Progent's Juniper-authorized NetScreen consultants can help you to configure and integrate NetScreen 5200 and 5400 routers, upgrade from previous NetScreen devices to more current Juniper products, and repair infrastructure issues in Juniper-only or mixed-vendor systems.
Microsoft Certified .NET iOS Development
Microsoft Expert .NET Software Coding
Progent's application developers have worked for two decades with .NET technologies and the Visual Studio development environment and can create or update .NET applications rapidly and affordably.
ransomware removal and file restore Engineers
24-Hour Egregor ransomware recovery Professionals
Progent's ransomware consultants can help your business to assess your ransomware vulnerability, remotely monitor and protect your IT environment, help with negotiating a settlement with a threat actor, and rebuild a network damaged by a ransomware cryptoworm like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim.
Online Acrobat Writer Training Specialist
Online Office 365 Word Training Phone Support Services
Progent offers live online instruction for a range of desktop applications and environments such as Microsoft Office and Microsoft 365 Excel, Word, PowerPoint and Outlook plus Acrobat, Adobe Photoshop, Crystal Reports, and Windows 10. Remote training provides the advantages of conventional physical classroom seminars, such as instant interaction between students and teachers, but avoids the costs of travel and the challenge of trying to synchronize the availability of many workers. Offered to individuals or classes of any size, Progent's virtual training permits the instructor to run the class from a remote office and the students can be dispersed across a campus or all over the the U.S. Live online learning supports proven learning mechanisms such as broadcast white boards, electronic hand-raising, and collaborative desktops. Classes can be brief and targeted to specialized subjects or longer in duration and broader in scope.
Services Small Business Managed IT services
Network Management Outsourcing Professional
Progent's ProSight family of managed services are designed to offer organizations who have small internal IT administration and support teams with low-cost access to world-class management platforms and technical experts. Benefits of Progent's ProSight catalog of managed services include fixed network management expenses, automation of common administrative processes, ongoing absorption of the latest information technology, graceful migration from older technology to modern solutions, improved fit between computer technology with business goals, guidance from seasoned IT experts, and freeing up management to focus on business instead of fast-evolving computer technology.
ProSight Remote Monitoring and Reporting Technical Support
ProSight Server and Desktop RMM Remote Consulting
ProSight LAN Watch is Progent's server and endpoint remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network running at peak levels by tracking the health of vital devices that power your IT network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so any potential problems can be resolved before they have a chance to disrupt your business.
Immediate Cybersecurity Companies Juniper SSG140 Router
Juniper SSG Series Router Security Consultant
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
Configuration Microsoft SQL Server 2008
SQL 2008 Consulting Services
Progent's Microsoft-Certified SQL Server consultants can provide a range of services to assist small and midsize companies to design, install, administer, and repair SQL 2008 systems so that they receive the maximum business benefit from Microsoft's state-of-the-art RDBM technology. In addition, Progent can provide consulting expertise for network infrastructure, enterprise-wide protection, and application programming to optimize the business benefit of your SQL Server investment.
Technical Consultant SCCM Asset Inventory
Troubleshooting SCCM Troubleshooting
Configuration Manager automates software provisioning at scale, simplifies compliance settings control, keeps track of network assets, protects against company data leakage, performs health reporting, enables safe end-user self service, and delivers a common point of control for managing mixed-OS ecosystems based on on-prem, cloud, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager consultants and Microsoft Azure cloud specialists can help you with any aspect of designing, implementing, using and troubleshooting a SCCM deployment for local, cloud, or hybrid networks.
CCIE Certified IT Consultants wireless IP phone integration
Largest IT Services wireless IP phone configuration
Progent's wireless IP phone configuration and troubleshooting experts offer remote and onsite support to help your organization build and manage a Cisco wireless VoIP phone solution by providing services that can range from debugging the configuration of a wireless VoIP phone or access point to providing project management outsourcing or co-sourcing services for modernizing the Wi-Fi infrastructure of a campus.
Microsoft LCS Server Engineer
Microsoft LCS Server 2007 Remote Support
Microsoft Communications Server provides Instant Messaging and Real Presence as part of a scalable, enterprise-grade solution offering advanced protection, seamless compatibility with other Microsoft software, an extendable, industry-standard development environment, and compliance with regulatory mandates such as HIPAA, SOX, and GLB. Your organization can realize cost savings and elevated business efficiencies, increased individual productivity, and better intellectual property security with this easy-to-manage, fault-tolerant solution. Successful deployments of Microsoft Office Communications Server require extensive planning and thought prior to roll out. Progent's Microsoft-certified professionals can deliver the skill needed to deliver all the advantages of Office Communications Server across your entire organization.
24 Hour Internet of Things patch management Consultant Services
After Hours VoIP phones patch management Consultants
Progent's support services for patch management provide organizations of all sizes a flexible and cost-effective alternative for assessing, validating, scheduling, applying, and documenting software and firmware updates to your servers, endpoint devices printers, infrastructure appliances such as switches and wireless APs, and IoT devices like sensors and robotics.
Windows Server 2012 R2 Live Migration IT Consultant
Open Now MCSE Expert Certified Windows Server 2012 R2 Virtual Fibre Channel Online Technical Support
Progent's certified consultants can assist you to assess the advantages of Microsoft Windows Server 2012 R2 for your company, develop test environments and migration plans, optimize your network for on-premises, multi-site, cloud-based, and hybrid datacenters, educate your IT management staff, create a corporate-wide security plan, streamline network management, assist with application development, and build and test a disaster recovery/business continuity plan.
Operations Manager On-site Support
Microsoft Operations Manager Support and Help
Progent's Microsoft-certified consulting experts have over a decade of background planning, deploying, optimizing and fixing Microsoft SCOM environments and can provide companies of any size advanced online or onsite consulting support for System Center 2012 Operations Manager. Progent can assist you to design a topology for Microsoft SCOM 2012 servers that delivers the performance and resilience required to watch over your IT resources effectively, whether your infrastructure are on-premises, cloud-based, or a mixed solution. Progent's SCOM consultants can also assist you to install and set up SCOM 2012 management packs based on best practices for monitoring network fabric as well as both Microsoft and 3rd-party apps and services. Also, Progent can provide responsive online or on-premises troubleshooting to help you to fix serious issues detected by SCOM 2012.
Remote Troubleshooting At Home Workers IP Voice
Offsite Employees IP Voice Support Services
Progent can assist small and medium-size businesses to set up VoIP technology to give their at-home workers the advantage of virtual access to the corporate phone infrastructure.
On-site Support Office 365 Word Integration
Technical Support Microsoft 365 Security
Microsoft 365, formerly called Office 365, is Microsoft's extensive family of client productivity apps and cloud-hosted services offered on a monthly or annual subscription basis. Microsoft 365 apps and cloud services are offered in an array of product bundles intended for customers ranging from individuals and households to enterprises. Progent offers quick and easy online access to consultants with expertise in Microsoft, Mac, iOS, and Android technology. Progent can assist you to evaluate the many subscription plans offered with Microsoft 365 and configure your network with Microsoft 365 so you derive maximum business value. Progent supports multi-vendor environments that incorporate Windows, macOS, and Linux software. Progent can also help you to build and maintain hybrid solutions that transparently combine local and cloud-based resources.
Relocation Engineer
Relocation Consult
For enterprises with branches in or any region served by Progent's engineers, Progent's Microsoft-Certified IT support professionals and authorized Cisco network specialists can provide a range of IT support services such as project planning, Sarbanes Oxley compliance, office relocations, corporate security, system design, local or phone-based emergency support, and troubleshooting for data center hosting facilities. A Progent network architect can help you design a multi-office network that makes smart use of colocation facilities and Internet data centers. Progent's Microsoft Premier consultants can help large enterprises design, integrate and maintain massive rollouts of the latest versions of Microsoft technology including Enterprise Active Directory, Microsoft Exchange Server, SharePoint Server, Microsoft SQL, and Enterprise Windows. Progent's Cisco Certified Internetwork Expert and Cisco Certified Network Professional experts can assist you to deploy Cisco technology for connectivity solutions that combine basic, high-speed, integrated, and wireless networking.
Remote Access Configuration
VPN Network Consulting
Cisco's security and offsite connection products for small organizations offer a full range of manageable security products to help safeguard your wired and wireless information system. Cisco's VPN product family includes switches, firewalls, intrusion detection devices and Virtual Private Network appliances. Progent's professional consulting staff includes field-proven engineers with Cisco's CCIE and Cisco Certified Network Professional certifications who are able to assist your organization to select Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki wireless access points, and additional Cisco security solutions that fit best with your company goals.
Lync Server 2013 security Specialists
Consulting Lync Server 2013 Front End Server
Microsoft Lync 2013, renamed Skype for Business, allows organizations of all sizes to build a centrally managed and protected communications ecosystem that permits the modern Bring-Your-Own-Device computing style with instant messaging (IM), real-time presence, web conferencing with application sharing, and both IP-based and PSTN calling across a wide assortment of desktop and handheld clients. Progent's Microsoft-certified Lync 2013 consultants and network architects can assist you to evaluate the business benefits of Lync 2013, design an in-house, cloud-resident (via Microsoft Lync Online) or mixed model appropriate for your current and future plans, implement Lync 2013 in a way that expedites your return on investment, and provide custom online and on-premises training to your IT team and end users. Progent has expertise in critical components of a Lync 2013 deployment including Microsoft Windows Server, SQL Server and Exchange, and Progent can assist your organization to integrate Lync Server 2013 with popular Office and Microsoft 365 apps including Outlook and PowerPoint.
Consulting BlackBerry BPS
Specialists BlackBerry Redirector
Progent offers the expertise of BlackBerry-certified consultants who can assist small companies to design, administer, and troubleshoot BlackBerry technology economically and successfully, doing away with the requirement for an in-house BlackBerry specialist and reducing the cost and distraction of supporting a mobile wireless workforce. Progent's BlackBerry specialists offer in-depth experience cooperating with Progent's Microsoft-premier experts, Cisco CCIE engineers, and CISA and CISM-certified security engineers. This breadth of expertise, combined with Progent's efficient remote support model, provides small businesses a cost-effective option for integrating BlackBerry technology seamlessly into their IT system.
Microsoft 365 Exchange Online and on-premises Exchange Support Outsourcing
Exchange admin center Computer Consultants
Microsoft 365 Exchange Online lets you utilize cloud-resident virtual machines, mailboxes and other email infrastructure to reduce capital costs and administrative overhead. You can use Microsoft 365 Exchange Online to run all your Exchange mailboxes, or you can integrate a hybrid solution that combines both local as well as cloud-resident mailboxes. Progent's Microsoft-certified consulting experts offer affordable online support to help your small businesses to evaluate the potential advantages of Exchange Online, plan a network topology that fits your business needs and IT budget, implement an efficient migration from your existing Exchange organization to one that incorporates Exchange Online, train your IT team and end users, and provide ongoing consulting and troubleshooting.
Check Point 29000 Quantum Force Firewalls Firewall Configuration
Auditing Check Point NGTP Security Services
Progent's Check Point firewall consultants can show you how to design, deploy, and manage firewall environments that rely on Check Point Software Next Generation security gateways and Check Point's subscription-based SandBlast security services. Progent can also assist you maintain legacy Check Point firewalls or upgrade smoothly to Check Point's next-generation firewalls.
Windows 2000 Information Technology Consulting
Remote Microsoft Windows 2000 Professional
Progent's certified Windows 2000 consultants can help you enhance the capability of your existing Windows 2K Servers and can simplify network management, provide tech support and troubleshooting, and enhance security. Progent can also show you how to create, rationalize, and execute a plan to migrate from Microsoft Windows Server 2K to Microsoft Windows Server 2003. Progent is expert in setting up pilot installations to reduce the obstacles associated with moving to Windows Server 2003 by identifying potential hardware and application compatibility problems.
Microsoft Teams hybrid Consultants
Microsoft Teams Active Directory Federation Services Consulting
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Virtual Server Hyper-V On-site Technical Support
Microsoft Hyper-V 3.0 Online Support
Progent's certified consultants can assist you to analyze the potential advantages of Hyper-V-powered virtualization for your company, perform test installations to verify Hyper-V's operation with your production software, evaluate your network architecture for smooth performance with virtualization technology, help you in migrating to Microsoft Windows Server 2008 and setting up Windows Hyper-V, train your IT staff to monitor and administer Hyper-V, offer world-class consulting help for enhancing the security of your virtual servers, establish and test disaster recovery processes that maximize network uptime, and provide ongoing consulting and maintenance including affordable online troubleshooting and turn-key Help Desk outsourcing.
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