Immediate Remote Support for Brighton United Kingdom Information Networks
For organizations in Brighton United Kingdom, Progent offers online technical support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered remote support to businesses in all 50 states in the United States. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to handle challenging networking issues, plus the assistance of CISA and CISSP-certified cybersecurity experts to help with advanced security design and diagnostic jobs.
Progent's remote technical support experts provide excellent leverage due to the fact that they possess the real-world background and are equipped with the sophisticated technology required to solve the majority of network issues rapidly. Efficient support reduces direct expenses since solutions accumulate minimal chargeable minutes. Online support also eliminates the cost of dispatching a consultant to your office. Your company benefits even more in incidental costs by reducing or eliminating network downtime and associated costs due to business disruption, disgruntled customers and vendors, idle workers, and distracted management. Progent's extensive online consulting expertise is especially important in environments that are dependent on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be an option.
Progent's pricing model for remote help is designed to leverage your network support investment. Progent bills per minute for telephone-based assistance, so you are invoiced exclusively for the support that you actually get. Unlike typical remote service firms, Progent requires no service activation surcharge or minimum payments. Progent's per-minute granularity and clean policy for pricing avoid situations where quick repairs manage to end up as big bills. Progent's skill at solving technical issues efficiently means you spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a collection of optimized technologies and field-proven methodologies that allow the maximum level of efficiency for remote engineering help and troubleshooting for IT networks of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the engineers of Progent's online support team to interface to your company's network without breaching network security.
Progent's advanced customer support database application includes detailed records describing the support that Progent's customers have been provided. Progent's team consultants have access to the records of support delivered to each customer by every engineer. This database of problems and responses is structured as a quickly retrievable support database that permits Progent's online support engineers to share their knowledge company-wide to ensure that the effectiveness of Progent's technical support improves daily. Progent's advanced accreditations and close relationships with major industry leaders such as Cisco and Microsoft make available additional massive technical databases and allow fast response from vendors' in-house product engineers so Progent's remote consulting experts are able to determine the most efficient solutions in the least time.
Online support available from Progent to businesses in Brighton United Kingdom include:
Authorized MS Windows Experts
Progent's Microsoft-expert remote service engineers can deliver network repair and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can assist your company with a broad variety of platform support services such as Microsoft Windows Server 2022 solution design and migration expertise,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange Server 2016 migration, Exchange 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration support, Microsoft Teams integration, Skype for Business planning and deployment consulting, Lync Server management, and Microsoft Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide range of cost-effective desktop services to assist you company to install, configure, troubleshoot, and manage workstations and notebooks powered by Windows. Progent's desktop consulting services cover areas such as offering Windows 11 system design and migration consulting and Windows 10 configuration assistance, as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the administration of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the top accreditation for network professionals, and certifies an individual's network technology knowledge at the master level. Cisco CCIEs can resolve the most complex problems associated with network infrastructure planning, installation, management, security, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house support staff in analyzing problems with IOS network administration utilities and coming up with alternate approaches or identifying program patches. Cisco CCIEs offer exceptional value because their depth of experience permits them to find solutions for problems quickly. In many cases, less seasoned service providers can wrestle for many hours or days with identical problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE consultants can communicate with your network by means of the latest on-line support technology in order to provide fast, secure, and affordable diagnosis and repair.
Brighton Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Brighton metro area.
Progent locations in Brighton Metro
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's industry-leading family of infrastructure devices by delivering consulting services such as:
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to guide you to complete the time-critical first phase in mitigating a ransomware assault by containing the malware. Progent's online ransomware expert can assist you to locate and isolate infected devices and guard undamaged resources from being compromised. If your Brighton network has been penetrated by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For details, see Progent's Ransomware 24x7 Hot Line.
Ransomware Cleanup Services
Progent's ransomware recovery consultants can help your Brighton business to restore a system damaged by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor. Progent's team of IT security specialists have the wide selection of knowledge required to reconstruct all vital components of a compromised system quickly and with minimal data loss. To learn more, see Progent's ransomware removal and business continuity expertise.
CISM and CISSP Certified System Security Engineers
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts can provide a range of security solutions to enhance the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or help your business to recuperate quickly following a serious penetration. Security support services available from Progent cover comprehensive information security analysis utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Nikto; quick recuperation from virus and worm attacks; setting up firewalls; designing secure architectures for off-site and mobile access; protecting your messaging infrastructure against viruses, spam and DHA attacks; and instituting 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers advanced remote support to help businesses of any size connect their IT infrastructure with leading public cloud platforms including Azure and Amazon AWS. Progent can help you to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that combine physical resources along with cloud services. To assist you to incorporate cloud services with networks, Progent offers a range of public cloud integration services that include Microsoft 365 Exchange Online integration with on-prem Exchange deployments,
Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration expertise. Progent has more than two decades of background delivering advanced consulting expertise online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and test a consistent workflow for restoring applications and services quickly after an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also allows non-intrusive testing for site recovery, upgrades and patches and can produce reports to confirm complete service recovery, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, deploy, test and administer a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud tools for administering private and public cloud and hybrid cloud solutions that provide maximum availability, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high degree of automation regardless of the physical components used by the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide online consulting services to address a broad range of information technologies including system architecture, messaging systems, network and operational security, plus UNIX/Linux and Windows integration. For server economization and easy administration in networks that incorporate Linux-based systems with Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also help with transitioning from older systems to MS Windows or Linux-powered solutions. Progent's team-based methodology for solving technical problems promotes quick escalation, when required, to engineers with appropriate experience to tackle challenging scenarios. This accelerates repair of critical problems, minimizes lost productivity, and cuts support costs.
Major Linux platforms for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price managed services designed to allow small and mid-size businesses to benefit from the same best-of-breed technology deployed by many of the world's leading enterprises. Progent's ProSight portfolio of outsourced network management services covers all critical aspects of information technology including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to manage the complete threat lifecycle including filtering, detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent's consultants can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with leading backup product companies to create ProSight Data Protection Services (DPS), a family of subscription-based management offerings that provide backup-as-a-service. ProSight DPS services automate and track your backup processes and allow transparent backup and fast restoration of vital files, applications, images, plus virtual machines. ProSight DPS helps your business protect against data loss caused by hardware breakdown, natural disasters, fire, malware like ransomware, user mistakes, ill-intentioned employees, or application bugs. Managed services in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these managed services are best suited for your network.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's managed services for patch management provide organizations of all sizes a flexible and cost-effective solution for assessing, validating, scheduling, applying, and tracking software and firmware updates to your ever-evolving information network. Besides optimizing the protection and reliability of your IT environment, Progent's software/firmware update management services free up time for your in-house IT team to focus on line-of-business projects and tasks that derive the highest business value from your information network. Learn more about Progent's software/firmware update management support services.
- ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on (SSO)
Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication. Duo enables one-tap identity confirmation with iOS, Android, and other personal devices. With Duo 2FA, when you log into a secured online account and enter your password you are asked to confirm who you are on a unit that only you have and that uses a different ("out-of-band") network channel. A broad selection of out-of-band devices can be utilized for this added form of authentication such as a smartphone or watch, a hardware token, a landline phone, etc. You may register several validation devices. To learn more about Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication services for access security.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing suite of in-depth reporting tools created to integrate with the leading ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues like spotty support follow-up or machines with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security companies to provide web-based control and comprehensive protection for all your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper layer of inspection for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and debug their connectivity hardware like routers, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating complex network management activities, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating appliances that require important software patches, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT staff and your assigned Progent consultant so that any potential problems can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to an alternate hosting environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you're planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to get an unbiased assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your core network assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include easier management, better compliance with information security regulations, more efficient utilization of network assets, faster troubleshooting, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance expert. The interview is intended to assess your company's ability to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your existing cybersecurity posture and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient AV and backup/recovery environment that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for special information technology projects. Billing charges for ongoing development or consulting projects are set according to the level of expertise of the engineers required. Progent's experience with these special fields of information technology enables customers to complete critical projects economically and on schedule. Progent's project-based online engineering solutions include:
How Your Brighton Company Can Contact Progent's Remote Service Experts
Help Desk Services
Progent's Help Desk Call Center programs for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, shared Help Desk support services, and Help Desk consulting.
Progent's Standard Help Desk Services provide small businesses a complete solution that handles all facets of online desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount off Progent's normal desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.
Progent's Help Desk Call Center consulting expertise can assist you in building an efficient new Help Desk or revamping your current organization, selecting or modifying Call Center software products to handle the unique needs of your company, or adding occasional phone support staff to work with your in-house Call Center resources to deal with demanding situations like software migrations, mass updates, or installing new business software.
Progent's Help Desk Call Center team of experienced network experts gives your workers in Brighton United Kingdom fast communication with an efficient network service resource with years of experience providing phone support and online troubleshooting for networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk the reputation as a crucial enabler of business efficiency, and Progent's target is to solve instead of simply document network issues.
- Business Applications Support: Education, Programming, and Troubleshooting
Progent's Applications Consulting Group provides online advanced consulting expertise and education in key business application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and education for familiar Microsoft applications including CRM, MS Project, Microsoft 365 Word, and Office Excel. To read additional information concerning Progent's expertise, programming, and education offerings, go to Progent's Applications Experts Team.
- Unified and Automated Management of Hybrid Cloud Environments
System Center unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants can provide world-class remote and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new deployment of Microsoft System Center2, expand or tune your current one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent offers organizations in Brighton United Kingdom online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can adapt SCOM for your business so that your IT support is proactive and automated. By spotting emerging issues before they expand into full-scale emergencies, remote monitoring can head off inconvenient and expensive network failures. Progent can also assist with network monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or environments based on a mix of operating systems.
To get in touch with Progent about emergency phone-based assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.
For organizations and new businesses in Brighton United Kingdom, Progent's phone-based network support engineers can deliver expert and economical IT support the instant your company has to have it. Over 20 years of providing remote tech support has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to refine remote connectivity tools to solve network problems quickly while eliminating the cost and lost productivity associated with on-site service calls.
Even if your Brighton business works with a local freelance support technician or employs a full time organization that can handle ordinary computer problems, Progent's Microsoft certified engineers are available to offer a convenient and seamless remote expansion of your on-site resources for situations when your regular service personnel either lack the time or the expertise to solve sudden network emergencies or particularly challenging integration problems.
Details of Progent's Online Network Services for Brighton United Kingdom
Progent's online help, Internet-based repair, network security expertise, and network management services give offices in Brighton United Kingdom unparalleled leverage for your support budget. Whether you require occasional phone help and Internet-based troubleshooting or full-time Help Desk call center support and system administration, Progent's experts can deliver your office enterprise-level network support while allowing you to avoid the expense and hassle of running a large internal IT organization. Key features of Progent's National Remote Support program include:
- Immediate Telephone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified engineers can deliver immediate and affordable expertise to offices in Brighton United Kingdom and is also ideal for customers in more remote regions that lack technicians with proven experience supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of background integrating Microsoft solutions. As a Microsoft Partner support firm, Progent has access to a wide array of Microsoft support tools, service information, and continuing training.
- By the Minute Billing to Reduce Costs
Progent provides online help on a per-minute billing plan, so you are charged only for the support you use. Progent asks for no minimum fee for phone support and asks for no periodic retainer for services delivered during regular working hours. This keeps you from paying big invoices for quick repairs.
- Access to Cisco Certified Network Infrastructure Professionals
Progent's certified experts for Cisco can provide the services of authorized specialists with skill in planning, implementing, and managing networking environments based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to build fast, reliable, and secure infrastructure for fixed and mobile networking.
- Application Specialists Team
Progent's basic consulting offerings include technology integration, Microsoft Exchange Server expertise, network security design, and Help Desk sharing services. Progent's Experts group can provide world-class consulting support in specific application areas. Help offered by the Application Experts staff includes:
Microsoft Dynamics GP/Great Plains Support and Customization
Microsoft Project and Project Online Support
Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Consulting
BI Reporting Development and Training
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Development, and SQL Server 2014 Application Development and Debugging
Oracle Database Administration and Application Development
MySQL Database Administration and Software Development
Apple Mac Integration
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By providing a convenient one-stop source for network generalists and specialists, Progent is able to tailor fast, affordable, and comprehensive IT solutions that match the special requirements of your company.
- Sophisticated Online Access Tools
Protected online access allows Progent's service experts to see exactly what your users see. This makes it possible to produce fast fixes to issues that could otherwise require a costly onsite visit. Sophisticated online access software and expert technicians combine to enable Progent to resolve most network problems quickly and economically. Progent is a pioneer in online troubleshooting and remote system monitoring.
- Support for Popular VPN Products
Progent supports secure VPN access for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote connectivity enables the experts at Progent's Technical Response Center to access your system remotely without compromising system security.
- Round-the-Clock Support for Maximum System Availability
For businesses with vital applications, Progent can provide optional round-the-clock online technical services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager 2007, this offering can help ensure high system uptime.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are designed especially for budget-conscious organizations whose workers need immediate recourse to a Help Desk service with effective phone support and full escalation capability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of IT expertise, refined support tools, and understanding of enterprise networking allow businesses to escape the pitfalls of excessive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal IT help.
Progent adds value by offering:
How Does My Business Start Getting Online Network Support from Progent?
- Proven Methodology
Progent's staff of Microsoft and Cisco Premier consultants average more than ten years of real-world professional experience, at the forefront of network support, performing a broad range of technical projects for a large array of businesses. Every Progent support professional shares a proven set of personal best practices which are combined into shared best practices training that Progent instills in its consulting personnel. This ensures that you get not just expert IT skills, but also a support engineer with proven methods for applying computer knowledge to solve actual IT problems quickly.
- Value Pricing
Progent's pricing model is to bill for remote support and on-site visits by the minute. Consequently, you owe only for received services. Progent does not impose a more expensive rate for after-hours or emergency support, and within California or in regions where Progent provides on-site service, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no minimum fee and requires no monthly commitment for services delivered during regular business hours. Many service firms demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for quick solutions so you won't be forced to allow less critical problems to fester.
- Complete Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all billed services. Unlike some independent consultants or local service organizations who offer minimal documentation or specifics of tasks done, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the service reports sent by each staff member to every customer. The practice of detailing and archiving support activity allows more effective support and eliminates a variety of typical problems such as when a support client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service companies to provide 24x7 system monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory rather than reactive. By uncovering potential issues before they cause lost productivity, system monitoring can keep your IT network from stressful and costly availability losses.
To get started with Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.