Immediate Remote Troubleshooting for Brighton United Kingdom Computer Networks
For businesses in Brighton United Kingdom, Progent provides remote technical support for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to solve challenging infrastructure issues, plus the services of CISSP-certified security experts to help with high-level security design and troubleshooting issues.
Progent's remote support engineers provide excellent value because they have the real-world experience and are equipped with the sophisticated technology necessary to solve the majority of network issues quickly. Efficient support lowers direct expenses because service calls use up minimal billable consulting minutes. Online support also avoids the cost of sending a consultant to your location. Your company benefits additionally in indirect costs by reducing or eliminating system outages and related losses due to business disruption, upset clients, idle employees, and de-focused management. Progent's advanced remote consulting expertise is especially important in environments that are dependent on public clouds for critical infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be useful.
Progent's pricing model for online support is designed to stretch your IT service dollar. Progent charges per minute for telephone-based assistance, so you owe just for the services that you actually get. In contrast to many remote support companies, Progent asks for no service activation charge or minimum payments. Progent's one-minute granularity and clean model for pricing avoid situations where fast repairs manage to turn into major invoices. Progent's penchant for solving problems quickly means your business saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined a set of optimized tools and proven processes that promote the maximum level of efficiency for online help and troubleshooting for information networks of any size. Progent offers safe VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the experts of Progent's Technical Response Center to access your company's environment without violating system security.
Progent's sophisticated service database system stores extensive records of all support that Progent's customers have been provided. Progent's authorized engineers have access to the details of all help delivered to each customer by any Progent consultant. This database of trouble tickets and responses is stored as a conveniently exploitable internal database that allows Progent's online technical professionals to communicate their experiences company-wide to make sure that the value of Progent's support services grows daily. Progent's advanced certifications and working associations with key industry leaders such as Cisco and Microsoft open up other vast support databases and permit priority response from manufacturers' internal engineering staff so Progent's online service specialists can find the best solutions quickly.
Online technical services offered by Progent to businesses in Brighton United Kingdom include:
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Certified Windows Experts
Progent's Microsoft-certified remote support professionals can provide computer repair and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can assist your company with a broad variety of platform support services including Windows Server 2022 planning and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange Server 2019 integration,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 integration,
Exchange 2010 management,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams integration, Skype for Business Server migration support, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, MS SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online training,
Microsoft Access Programming,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad range of affordable PC desktop consulting and support services to assist you company to deploy, configure, troubleshoot, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services include offering Windows 11 planning and migration consulting and Windows 10 configuration consulting, plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the management of your PCs along with your cloud-connected mobile devices.
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Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for networking consultants, and certifies an individual's networking knowledge at the master level. CCIEs know how to deal with the most stubborn problems surrounding network infrastructure design, integration, management, protection, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's internal support staff in isolating anomalies with Cisco IOS network administration tools and developing workarounds or identifying software patches. CCIEs provide excellent cost-effectiveness since their deep expertise allows them to find solutions for problems quickly. In typical instances, less seasoned engineers can struggle for hours or days with the same tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE support experts can connect to your environment by means of sophisticated on-line support tools in order to provide quick, safe, and economical diagnosis and remediation.
Brighton Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Brighton metro area.
Progent locations in Brighton Metro
Progent's CCIEs can provide expertise in all of Cisco's industry-leading family of infrastructure appliances by offering consulting services such as:
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CISSP and ISSAP Certified Network Security Engineers
Progent's qualified CISM and CISSP cybersecurity consultants can provide a range of security solutions that can bolster the safety of your Windows, Apple macOS and OS X, or Linux environment against internal or external threats or assist your company to clean up rapidly following a serious breach. Security services offered by Progent cover thorough data security evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Nikto; fast recuperation from virus and worm assaults; setting up firewalls; establishing secure architectures for off-site and mobile communication; guarding your email system from viruses, spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
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Hybrid Cloud Integration Solutions

Progent can provide expert remote consulting support to help companies of any size connect their networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid architectures that utilize local IT assets as well as public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration services such as Microsoft 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than two decades of background delivering advanced consulting expertise online, and Progent can help you complete your cloud migration initiatives quickly and affordably.
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VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a consistent process for recovering applications and services quickly following a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also enables non-intrusive testing for site recovery, upgrades and patches and can generate reports to verify full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, configure, test and administer a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud solutions that deliver high uptime, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high level of automation regardless of the physical components making up the basic network infrastructure.
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UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists offer remote support services to cover a wide array of computer technologies such as network infrastructure, email solutions, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and easy administration in environments that include Linux with Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also help with migration from legacy applications to MS Windows or Linux-powered solutions. Progent's team-oriented approach to solving network issues enables quick escalation, if necessary, to engineers with appropriate experience to handle challenging situations. This accelerates repair of critical problems, minimizes network downtime, and cuts support costs.
Major Linux platforms for which Progent can provide expert support include:
RedHat
SUSE Linux
Debian-GNU
Slackware
Ubuntu
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of affordable, fixed-price services intended to enable small and mid-size businesses to benefit from the same advanced IT solutions used by some of the industry's top enterprises. The ProSight line of network monitoring and management services addresses all critical aspects of modern networking including email protection, security and compliance, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus products. ProSight ASM protects local and cloud resources and provides a single platform to address the entire threat progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has partnered with advanced backup/restore technology vendors to produce ProSight Data Protection Services (DPS), a selection of offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and monitor your data backup operations and enable non-disruptive backup and fast restoration of important files, applications, images, and virtual machines. ProSight DPS helps you recover from data loss caused by hardware breakdown, natural calamities, fire, cyber attacks like ransomware, human mistakes, ill-intentioned employees, or software bugs. Managed backup services available in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these managed services are best suited for your network.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's managed services for patch management provide organizations of all sizes a flexible and affordable alternative for assessing, testing, scheduling, applying, and documenting updates to your ever-evolving IT network. Besides maximizing the protection and reliability of your computer environment, Progent's patch management services permit your in-house IT staff to focus on more strategic initiatives and activities that derive the highest business value from your information network. Read more about Progent's patch management services.
- ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
Progent's Duo authentication managed services utilize Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication. Duo enables one-tap identity confirmation on iOS, Google Android, and other out-of-band devices. With 2FA, when you sign into a protected application and enter your password you are requested to verify your identity via a unit that only you possess and that is accessed using a different network channel. A broad selection of out-of-band devices can be used as this added means of authentication including an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You can register several verification devices. To find out more about Duo identity validation services, see Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding suite of real-time management reporting utilities designed to work with the industry's leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues like inconsistent support follow-through or machines with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security companies to provide web-based management and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter acts as a first line of defense and keeps most threats from reaching your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper level of inspection for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, enhance and troubleshoot their networking hardware like switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating appliances that require important updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management personnel and your Progent consultant so any looming issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can save up to half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your essential network devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with information security regulations, more efficient utilization of network resources, faster troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery expert. The interview is designed to assess your organization's ability to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your existing cybersecurity posture and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective AV and backup system that meets your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent can provide the skills of seasoned online consulting experts for contract information technology programs. Billing rates for longer-term development or consulting projects are determined based on the level of expertise of the consultants involved. Progent's background in these important areas of computer technology enables customers to execute major projects economically and on schedule. Progent's special online engineering services include:
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Help Desk Call Center Expertise
Progent's Call Center support programs for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, shared Helpdesk services, and Call Center process consulting.
Progent's Standard Help Desk Services offer small organizations a complete solution that handles all facets of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle complex problems.
Progent's Call Center consulting support can guide you in creating an effective new Help Desk Call Center or improving your current organization, identifying or customizing Call Center software to handle the special requirements of your company, or adding temporary phone support personnel to reinforce your internal Call Center team to deal with demanding events like software transitions, major updates, or installing new applications.
Progent's Help Desk team of veteran network professionals offers your computer users in Brighton United Kingdom rapid contact with an efficient technical support group with years of experience providing phone consulting and remote repair service for networks powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk perception as a solid driver of business efficiency, and Progent's aim is to resolve rather than merely report technical problems.
- Applications Services: Training, Custom Programming, and Integration
Progent's Applications Consulting Team can supply phone-based advanced engineering support and education in specific application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and training for popular Microsoft applications including Microsoft CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. For additional information on Progent's expertise, customization, and training services, see Progent's Applications Experts Services.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer advanced online and onsite support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of Microsoft System Center2, extend or optimize an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent offers companies in Brighton United Kingdom remote hybrid network monitoring and reporting by providing System Center Operations Manager consulting services. Progent can customize SCOM to suit your environment so your computer support is proactive rather than reactive. By exposing possible problems before they cause downtime, system monitoring can minimize stressful and expensive network breakdowns. Progent can also utilize network monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or environments that support a mix of OS platforms.
How Your Brighton Business Can Contact Progent's Online Service Experts
To contact Progent about urgent remote expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or refer to Contact Progent.
For organizations and startups in Brighton United Kingdom, Progent's phone-based computer support specialists can deliver professional and economical IT support whenever your company needs it. More than two decades of providing online tech support has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to refine remote access tools to repair IT problems rapidly while eliminating the expense and lost time associated with in-person service calls.
Even if your Brighton office relies on a local freelance consultant or employs an in-house IT staff that can deal with day-to-day computer issues, Progent's Microsoft and Cisco certified consultants are available to offer a convenient and seamless remote extension of your on-site resources in cases when your regular service personnel either lack the availability or the expertise to solve unexpected system emergencies or especially challenging integration projects.
Details of Progent's Online Computer Support for Brighton United Kingdom
Progent's phone support, Internet-based troubleshooting, system security expertise, and system management services give offices in Brighton United Kingdom unparalleled leverage for your IT budget. Whether you require occasional phone support and remote troubleshooting or ongoing Help Desk call center support and network management, Progent's professionals can provide your office enterprise-level network support while allowing you to avoid the cost and administration overhead of running a large in-house IT organization. Key features of Progent's online help program include:
- Immediate Telephone Contact with Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can provide immediate and economical expertise to businesses in Brighton United Kingdom and is also ideal for customers in geographic areas that lack consultants with in-depth experience supporting Microsoft's current line of server platforms. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has access to a wide selection of Microsoft support utilities, service information, and continuing education.
- By the Minute Billing to Reduce Expenses
Progent provides remote help on a minute-by-minute basis, so you are billed only for the support you use. Progent asks for no minimum charge for phone service and asks for no ongoing subscription fee for support services provided during normal working hours. This keeps you from facing big invoices for quick repairs.
- Availability of Cisco Certified Network Infrastructure Professionals
Progent's certified experts for Cisco can provide the services of on-staff specialists who have skill in planning, implementing, and troubleshooting networking solutions based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to build fast, reliable, and secure connectivity for wireline and wireless networking.
- Application Specialists Team
Progent's core consulting offerings consist of technology integration, Microsoft Exchange Server expertise, corporate security design, and Help Desk sharing services. Progent's Application Experts Team can provide world-class consulting expertise in critical business applications. Help available from the Application Experts Group includes:
Microsoft Dynamics GP Consulting and Programming
Microsoft Project and Project Online Training
Microsoft Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Consulting
BI Reporting Development and Training
Power BI Integration Services
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL 2016 Software Programming, and Microsoft SQL 2014 Software Development and Debugging
Oracle Management Support and Application Programming
MySQL Management and Application Development
Apple Macintosh Integration
Amazon Marketplace Web Service Application Development
By providing a full service centralized resource for network generalists and application experts, Progent is able to deliver timely, cost-effective, and comprehensive IT solutions that match the special requirements of your business.
- Sophisticated Remote Access Tools
Protected online connectivity permits Progent's support experts to observe precisely what your users see. This makes it easier to find fast solutions to issues that might otherwise require a costly personal visit. Sophisticated remote connectivity tools and expert engineers combine to allow Progent to repair most IT issues rapidly and economically. Progent is a pioneer in offsite support and automated network tracking.
- Support for Mainstream VPN Gateways
Progent supports safe Virtual Private Network connectivity for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity allows the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- Round-the-Clock Service for High System Availability
For businesses with mission-critical applications, Progent offers optional 24x7 online technical services. Used in conjunction with automated 24x7 network monitoring based on MS Operations Manager 2007, this offering can help produce high network availability.
- Help Desk Outsourcing
Progent's Help Desk support services are designed specifically for budget-conscious offices whose workers require immediate access to a Help Desk service with effective telephone support and complete escalation ability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's staff size, range of technical background, fine tuned support software, and familiarity with corporate IT allow offices to escape the pitfalls associated with excessive dependence on smaller service organizations, independent freelance consultants, or limited internal resources.
Progent stands out by offering:
- Certified Knowledge of Microsoft's Full Family of Servers
Progent can provide world-class expertise for Microsoft's powerful server platforms with services that include Microsoft Windows Server 2022 planning and migration expertise, Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration support, Windows Server 2008 migration, Windows 2003 upgrades, Microsoft Exchange 2019 planning and configuration, Microsoft Exchange 2016 Server migration, Exchange Server 2013 configuration, Exchange Server 2010 maintenance, Exchange Server 2007 and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for online service and in-person visits by the minute. Consequently, you pay exclusively for delivered services. Progent does not impose a higher rate for after-hours or priority support, and within California or in areas where Progent provides in-person service, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no startup charge and requires no monthly commitment for services delivered during normal working hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large invoices for fast solutions so you won't be tempted to permit less critical problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all billed services. Unlike many independent consultants or small support organizations who provide minimal documentation or specifics of services performed, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the service documentation transmitted by each consultant to each client. The discipline of detailing and archiving service records allows more efficient service and eliminates a slew of common misfortunes such as when a support client is virtually held captive to a consultant who refuses to release the keys to the kingdom.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting companies to offer round-the-clock system monitoring services powered by MS Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory rather than reactive. By anticipating possible issues before they cause downtime, network monitoring can save your information network from stressful and expensive availability losses.
How Does Our Company Begin Getting Remote Network Help from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.