Onsite and Remote Computer Network Consulting

Fast and Affordable Online Support for Brighton United Kingdom Computer Systems
For businesses located in Brighton United Kingdom, Progent offers remote support for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to help with challenging infrastructure problems, plus the services of CISSP-qualified security experts to handle advanced security architecture and troubleshooting jobs.

Progent's online technical support engineers provide excellent value because they possess the practical background and are equipped with the advanced technology required to resolve most network problems rapidly. This lowers direct costs since service calls accumulate minimal chargeable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your site. Your organization saves additionally with indirect expenses by minimizing or avoiding network downtime and related losses due to business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's extensive online technical support expertise is particularly valuable in environments that rely on public clouds for vital infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be an alternative.

Progent's billing model for remote support is designed to stretch your network support dollar. Progent bills per minute for phone assistance, so you are invoiced just for the support that you actually get. In contrast to many online service companies, Progent imposes no startup fee or minimum job duration. Progent's per-minute granularity and simple model for pricing prevent scenarios where fast solutions manage to turn into big invoices. Progent's penchant for disposing of problems efficiently means you spends less money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined an arsenal of customized tools and field-tested methodologies which permit the highest degree of effectiveness for online engineering help and troubleshooting for IT systems of any size. Progent provides safe VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the consultants of Progent's remote service group to access your computer system remotely without breaching corporate security.

Progent's advanced customer support reporting application maintains thorough documentation describing the service that Progent's customers have received. Progent's team consultants have access to the details of support delivered to every client by any Progent consultant. This archive of trouble tickets and responses is stored as a quickly retrievable proprietary knowledge base that allows Progent's online technical experts to communicate their knowledge with the whole team to make sure that the value of Progent's support services improves daily. Progent's advanced accreditations and working relationships with major vendors including Cisco and Microsoft make available additional vast support databases and permit fast access to manufacturers' internal support staff so Progent's online service specialists can arrive at optimal resolutions in the least time.

Remote support provided by Progent to clients in Brighton United Kingdom include:

• Certified Microsoft Windows Support
  Progent's Microsoft-certified online service professionals offer computer system problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can help your company with a broad variety of technology support such as Microsoft Windows Server 2022 solution design and integration services, Microsoft Windows Server 2019 migration, Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 maintenance, MS Exchange 2019 planning and configuration, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange 2010 maintenance, SharePoint 2019 design and configuration, SharePoint 2016 migration and hybrid integration expertise, Microsoft Teams planning and integration, Skype for Business Server planning and deployment support, Microsoft Lync Server management, and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server and Project Server Online training, Microsoft Access Application Development and Troubleshooting, SBS Server consulting, and Windows Essentials cloud integration.

  Progent in addition can deliver a broad range of affordable PC desktop services to assist you company to install, configure, repair, and manage desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop support services include offering Windows 11 system design and migration assistance and Windows 10 configuration support, plus System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to centralize the management of your PCs and cloud-connected tablets and smartphones.

• Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
  The Cisco CCIE credential is the highest accreditation for network engineers, and validates a person's network technology skills at the master level. Cisco-qualified CCIEs know how to resolve the most difficult issues encountered in network design, deployment, maintenance, compliance, and repair. Cisco CCIEs work on a privileged basis with Cisco's internal support staff in isolating problems with IOS Software network administration utilities and coming up with alternate approaches or locating program updates. Cisco CCIEs are an excellent cost-effectiveness because their deep expertise permits them to solve problems quickly. In common instances, less qualified consultants can wrestle for hours or even days with the same problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE engineers can connect to your computer system by means of state-of-the-art on-line support technology to perform quick, safe, and economical diagnosis and repair.

  Brighton Metro Contact Information:
  Progent offers consulting services and onsite technical support throughout the great Brighton metro area.
  

  Progent locations in Brighton Metro

  City	Address	Phone	Link
  Brighton	Tower Point, 44 North Rd Brighton, BN1 1YR United Kingdom	+44 127 325 7387	Brighton Network Support Services

  
  
  

  Progent's CCIEs can provide help for all of Cisco's market leading selection of networking products by providing consulting services that include:

  • Cisco ASA Next Generation Firewalls with Firepower Services Integration and Debugging
  • Cisco Routers Consulting Expertise
  • Catalyst Switches Engineering Services
  • Nexus Switches Consulting and Support Expertise
  • Cisco Meraki Switches Support and Troubleshooting Expertise
  • Aironet Wireless APs Deployment Services
  • Cisco WiFi Controllers Support Services
  • Meraki Wireless Access Points Consulting Services
  • Cisco Unified Communications Manager (CallManager) Planning and Deployment
  • Cisco Voice over IP Phones and IP Video Phones Consulting Services and Cisco Wireless VoIP Phone Configuration
  • Cisco VPN Engineering Help
  • SIP and CUBE Infrastructure Solutions: SIP Trunks and Cisco CUBE Integration Consulting

• Ransomware 24x7 Hot Line: Call 800-462-8800
  Progent's Ransomware 24x7 Hot Line is intended to help organizations to complete the time-critical first phase in responding to a ransomware assault by putting out the fire. Progent's remote ransomware engineer can assist businesses to identify and isolate breached devices and protect clean assets from being compromised. If your Brighton network has been penetrated by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.

• Ransomware Removal and Operational Continuity Help
  Progent's ransomware recovery experts can assist your Brighton company to restore an IT network breached by a ransomware attack like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor. Progent's team of IT security specialists have the broad range of skills necessary to rebuild all vital components of a targeted system rapidly and with little data loss. To learn more, see Progent's ransomware cleanup and business restoration expertise.

• CISM and CISSP Certified Network Security Professionals
  Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a range of system protection services that can improve the safety of your Microsoft Windows, macOS and OS X, Linux environment against assaults or help your company to recuperate quickly after a damaging penetration. Security support services available from Progent include: in depth network security audits utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; fast recuperation from malicious assaults; setting up firewalls; designing safe techniques for off-site and mobile access; protecting your email infrastructure against spam and DHA attacks; and initiating 24x7 proactive monitoring.

• Cloud Integration
  Progent offers expert online consulting services to help businesses of all sizes connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to plan and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid network models that seamlessly combine local IT assets along with public clouds. To help you to integrate public clouds with networks, Progent can provide a range of public cloud integration services such as Microsoft 365 Exchange Online integration with on-prem Exchange deployments, Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than 20 years of experience providing advanced consulting support remotely, and Progent can make sure you complete your cloud integration projects on schedule and affordably.

• VMware Site Recovery Manager Planning and Deployment
  VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and test a consistent runbook for restoring applications and services rapidly after an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, updates and fixes and can generate reports to verify complete service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help you to design, configure, test and manage a DR solution powered by VMware Site Recovery Manager.

  Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud solutions that provide maximum uptime, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to plan and deploy a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high degree of automation independent of the physical components used by the basic network infrastructure.

• UNIX, Linux, Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer remote support services to cover a broad range of computer technologies including network infrastructure, email solutions, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and easy management in environments that include Linux-based systems with Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also help with transitioning from older systems to Windows or Linux environments. Progent's team-based approach to solving technical issues promotes quick escalation, when required, to engineers with task-relevant expertise to handle challenging scenarios. This expedites repair of urgent problems, reduces network downtime, and lowers service costs.

  Important Linux variants for which Progent can provide expert support include:
  — RedHat Linux
  — SUSE
  — Debian GNU/Linux
  — Slackware Linux
  — Ubuntu
  

ProSight Subscription-based Managed Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, flat-rate managed services designed to enable small and mid-size businesses to utilize the same advanced technology deployed by many of the world's top enterprises. Progent's ProSight portfolio of IT management outsourcing services covers all critical aspects of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior machine learning technology to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely get by traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the complete threat progression including filtering, detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
  ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering via leading-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

• ProSight Data Protection Services: Managed Backup and Recovery
  Progent has partnered with advanced backup/restore product vendors to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products manage and track your backup operations and enable transparent backup and rapid restoration of important files/folders, applications, images, and virtual machines. ProSight DPS lets you protect against data loss resulting from hardware failures, natural calamities, fire, malware such as ransomware, human mistakes, malicious insiders, or software glitches. Managed services available in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these managed backup services are best suited for your IT environment.

• Patch Management: Patch Management Services
  Progent's managed services for patch management provide businesses of all sizes a versatile and cost-effective solution for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic IT system. In addition to maximizing the protection and reliability of your computer environment, Progent's software/firmware update management services free up time for your in-house IT staff to focus on line-of-business projects and activities that derive the highest business value from your network. Read more about Progent's software/firmware update management services.

• ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
  Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication. Duo enables single-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a secured online account and enter your password you are requested to verify who you are via a unit that only you possess and that uses a different ("out-of-band") network channel. A wide range of out-of-band devices can be used for this added form of authentication including a smartphone or watch, a hardware/software token, a landline phone, etc. You may register multiple verification devices. To learn more about ProSight Duo two-factor identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security.

• ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is a growing family of real-time reporting tools designed to integrate with the top ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues like inconsistent support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security companies to provide centralized management and comprehensive security for all your email traffic. The hybrid architecture of Email Guard combines cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway device adds a further level of inspection for inbound email. For outbound email, the local security gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, monitor, enhance and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious network management activities, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating devices that require important software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.

• ProSight LAN Watch: Server and Desktop Monitoring Services
  ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT personnel and your assigned Progent consultant so that any looming issues can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Infrastructure Documentation and Password Management
  ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By updating and organizing your network documentation, you can eliminate up to 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent backup/recovery consultant. The interview is designed to evaluate your company's preparedness either to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your existing cybersecurity posture and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective AV and backup system that meets your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent offers the services of seasoned remote consulting experts for special information technology programs. Billing rates for longer-term consulting projects are set based on the level of expertise of the engineers assigned. Progent's experience with these special areas of computer technology allows customers to execute major projects within budget and on schedule. Progent's project-based online consulting solutions include:

• Help Desk Support
  Progent's Call Center programs for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center services, co-managed Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Services provide smaller organizations a complete solution that manages all aspects of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount off Progent's regular desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.

  Progent's Help Desk Call Center consulting services can guide you in creating an efficient new Help Desk or revamping your current one, selecting or modifying Help Desk software products to address the particular needs of your company, or providing temporary online staff to supplement your existing Call Center group during unusually busy scenarios such as software migrations, major updates, or rolling out brand new applications.

  Progent's Help Desk staff of seasoned information technology consultants gives your computer users in Brighton United Kingdom immediate contact with a large technical support group with extensive background providing phone support and remote diagnostics for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk recognition as a significant driver of business productivity, and Progent's target is to solve rather than just record technical problems.

• Applications Services: Education, Development, and Troubleshooting
  Progent's Applications Experts staff offers remote advanced consulting support and education in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and education for familiar Microsoft applications including CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more on Progent's consulting, custom development, and training offerings, see Progent's Business Application Experts Team.

• Centralized and Automated Management of Hybrid Cloud Environments
  Microsoft System Center centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants can provide world-class remote and onsite support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of System Center2, expand or tune an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

• Online IT Infrastructure Monitoring Services
  Progent offers businesses in Brighton United Kingdom online hybrid network monitoring by providing Microsoft System Center Operations Manager expertise. Progent can customize Operations Manager to accommodate your environment so that your IT support is proactive rather than reactive. By detecting potential problems before they cause crashes, system monitoring can minimize stressful and costly information system failures. Progent can also use network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or systems based on multiple operating systems.

Even if your Brighton business works with a local freelance support technician or maintains an in-house organization that can handle typical computer issues, Progent's Microsoft and Cisco certified engineers can offer a convenient and transparent virtual extension of your on-site resources in cases when your regular service personnel either don't have the time or the expertise to deal with sudden network emergencies or especially challenging integration projects.

Advantages of Progent's Network Help for Businesses in Brighton United Kingdom
Progent's online technical help services enable your Brighton company to experience the benefits of timely, expert network support without the cost of maintaining an in-house IT organization. Your network will derive added business value by being more reliable, efficient, and secure. Advantages to your company include:

• Seamless virtual extension of your on-site IT resources
  With most businesses in Brighton United Kingdom, local network service resources, whether represented by outside consultants or a full-time IT staff, can resolve the majority of technical issues. However, serious problems might occur when local resources are too busy or absent, and some trouble may involve technology that is beyond the scope of your onsite support personnel. In these instances, Progent's online support professionals give you an easy, fast, and affordable way to augment your regular resources and to transfer valuable knowledge to improve your capability to deal with downstream problems in-house.

• Less Reliance on Individual Consultants
  For IT support, smaller organizations commonly rely on independent freelance service providers. Although freelance consultants have less internal costs than big support companies and can afford to charge lower rates, they are often stretched too thin, making it difficult to respond quickly to urgent situations. If an independent service provider is occupied with another customer, ill, on vacation, or in class, the lack of backup help may require your company to wait for help during an emergency. As your network grows, system unavailability and problems with critical applications become more expensive. The money you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent offers an on-call source of reserve service experts to make sure your IT system is always up and running.

• Build a Solid Foundation for Seamless Growth
  Organizations often start with an information system created on a modest budget. Lacking a strong infrastructure, slap-dash fixes often get piled on top of a weak foundation. As a company grows, stability and expandability problems can hinder the productivity of the organization. These badly designed environments need careful analysis, smart strategic planning, and extensive IT expertise to upgrade to a system architecture able to deliver the stable foundation to meet vital business requirements and ease downstream growth.

• Work with Problem Solvers Instead of Technology Sellers
  Smaller organizations need advice and technical training to navigate through an increasingly complex maze of technology options capable of accelerating business growth and enhancing efficiency. These companies hardly need a computer consultant who is attempting to earn a commission on a specific vendor's technology. IT support and product sales can lead to a situation where the recommended solution is designed around a profitable product rather than the genuine requirements of a business. Progent eliminates these dilemmas by selling only services instead of products. This allows Progent to align IT expertise with the real needs of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of technical experience, fine tuned support tools, and understanding of enterprise networking enable offices to avoid the limitations of excessive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched in-house IT help.

Progent adds value by providing:

• Certified Expertise in Microsoft's Entire Family of Server Platforms
  Progent offers in-depth support for Microsoft's popular server platforms with services such as Microsoft Windows Server 2022 solution design and migration services, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration support, Microsoft Windows Server 2008 upgrades, Windows 2003 Server upgrades, Microsoft Exchange Server 2019 deployment, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting, Microsoft Exchange 2010 Server management, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server 2012 management support.

• Value Pricing
  Progent's pricing policy is to charge for online support and on-premises visits by the minute. As a result, you are invoiced exclusively for delivered support. Progent does not impose a higher rate for off-hours or priority support, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no startup charge and asks no retainer for support services provided during regular business hours. Many service firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with big bills for quick repairs so you will not be forced to allow less critical problems to stay unaddressed.

• Information Transfer
  Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to resolve technical issues that are within their scope, Progent can focus on delivering hard-to-find services where Progent has little competition. Businesses who work with trusted independent consultants or who employ internal support personnel benefit when Progent passes on information about critical technology and tested methodologies to make their networks more reliable, protected, and productive.

• 24x7 Server Monitoring with MS System Center Operations Manager
  Progent is one of the few consulting companies to provide round-the-clock system monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By anticipating possible problems before they result in downtime, network monitoring can keep your IT network from stressful and costly service losses.