Fast Online Help for Brighton United Kingdom Networks
Fast Phone Support for Brighton SystemsFor businesses located in Brighton United Kingdom, Progent provides remote support for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have delivered remote support to companies in every state in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE network specialists to solve challenging networking issues, plus the assistance of CISSP-qualified cybersecurity consultants to handle high-level security architecture and troubleshooting issues.

Progent's online support experts provide exceptional value because they possess the practical background and have access to the sophisticated technology needed to solve the majority of information system problems quickly. Efficient support lowers immediate costs since solutions use up minimal chargeable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your location. Your company benefits even more with indirect expenses by reducing or eliminating network outages and related costs stemming from business disruption, upset customers and vendors, idle workers, and distracted management. Progent's advanced remote technical support experience is particularly valuable for businesses that are dependent on public clouds for vital infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an alternative.

Progent's billing policy for remote help is designed to leverage your IT service investment. Progent charges per minute for telephone-based consulting, so you are invoiced only for the services that you actually get. In contrast to many remote support organizations, Progent imposes no service activation charge or minimum payments. Progent's one-minute billing unit and clean policy for billing avoid situations where quick solutions somehow turn into big bills. Progent's penchant for handling technical issues quickly means you saves money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined a collection of optimized tools and field-tested methodologies which ensure the maximum degree of effectiveness for online engineering help and troubleshooting for computer systems of all sizes. Progent's remote service group can interface to your environment remotely without compromising corporate security.

Progent's proven customer support reporting system keeps thorough histories of all support that Progent's customers have received. Progent's staff engineers have the benefit of the specifics of support rendered to each Progent client by every Progent engineer. This history of issues and solutions is stored as an easily accessible support knowledge base that allows Progent's online technical engineers to share their knowledge with the whole team to make sure that the effectiveness of Progent's support improves daily. Progent's advanced accreditations and close associations with important technology companies such as Cisco and Microsoft open up other vast support databases and allow fast access to manufacturers' in-house support staff with the result that Progent's online service experts can arrive at optimal resolutions in the least time.

Remote technical services offered by Progent to businesses in Brighton United Kingdom include:

Progent's ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent offers a selection of affordable, fixed-price services designed to enable small and medium-size organizations to benefit from the same cutting-edge technology deployed by some of the industry's leading enterprises. Progent's ProSight portfolio of network management outsourcing services covers all critical facets of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based machine learning tools to defend endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to automate the entire malware attack progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that meets your organization's unique needs and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also assist you to set up and test a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore product companies to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup processes and enable transparent backup and rapid recovery of critical files, applications, system images, plus virtual machines. ProSight DPS helps your business protect against data loss resulting from equipment breakdown, natural disasters, fire, malware like ransomware, user error, ill-intentioned insiders, or application glitches. Managed backup services in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these fully managed services are most appropriate for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management offer businesses of any size a versatile and cost-effective solution for assessing, testing, scheduling, implementing, and documenting updates to your dynamic IT system. In addition to optimizing the security and functionality of your IT environment, Progent's software/firmware update management services free up time for your in-house IT team to focus on more strategic projects and tasks that derive maximum business value from your information network. Learn more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication (2FA). Duo enables one-tap identity confirmation with iOS, Google Android, and other personal devices. Using 2FA, whenever you log into a secured application and enter your password you are asked to confirm your identity via a device that only you possess and that uses a different ("out-of-band") network channel. A wide range of devices can be used for this second means of ID validation such as an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You can register several verification devices. To find out more about Duo identity authentication services, refer to Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of real-time and in-depth management reporting plug-ins designed to work with the leading ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues such as spotty support follow-up or machines with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security companies to deliver centralized control and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further layer of inspection for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, monitor, enhance and debug their networking appliances like switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming management activities, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, locating appliances that need critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management staff and your Progent engineering consultant so any potential problems can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you're planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the health of their IT system. Powered by some of the top remote monitoring and management platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how closely the configuration of your essential network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both also include one year of advanced remote network monitoring and management. Advantages can include simpler management, better compliance with information security requirements, more efficient utilization of network resources, faster troubleshooting, more dependable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to evaluate your company's ability either to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your existing antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup environment that aligns with your company's needs. For more information, see The ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent can provide the services of seasoned online consulting experts for special information technology projects. Progent's rates for longer-term development or consulting tasks are determined based on the qualifications of the engineers required. Progent's background in these important fields of computer technology enables customers to execute major initiatives economically and on schedule. Progent's project-based online consulting services include:

  • Call Center Expertise
    Progent's Help Desk Call Center support programs for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all aspects of online desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's regular desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent's Help Desk Co-management services allow your business to split responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution built around the leading professional services automation platform for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.

    Progent's Call Center team of experienced information technology consultants provides your workers in Brighton United Kingdom instant access to a dependable network service resource with substantial experience providing phone support and remote troubleshooting for IT systems based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk recognition as a solid enabler of company success, and Progent's intent is to solve and not just document network issues.

  • Applications Support: Training, Programming, and Integration
    Progent's Applications Experts Group can supply online professional engineering expertise and education in key application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and education for Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft 365 Word, and Office Excel. To learn more information on Progent's expertise, customization, and training services, visit Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts can provide world-class online and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of System Center2, expand or optimize your current one, migrate smoothly from an earlier version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Brighton United Kingdom remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can customize SCOM to fit your business so that your computer support is proactive rather than reactive. By detecting emerging trouble spots before they grow into full-scale emergencies, automated monitoring can ward off disruptive and costly network breakdowns. Progent can also assist with system monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or networks powered by a mix of OS platforms.
How Your Brighton Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent remote support with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Online Help, call 1-800-993-9400, or refer to Contact Progent. For offices and startups in Brighton United Kingdom, Progent's online network support engineers can provide effective and cost-effective system help whenever your organization has to have it. More than two decades of offering online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to fine tune online connectivity technology to repair computer problems rapidly while avoiding the cost and lost productivity that comes with on-site support calls.

Even if your Brighton organization deals with a local independent consultant or maintains a full time IT staff that can handle ordinary computer issues, Progent's Microsoft certified consultants can still offer a convenient and seamless virtual extension of your on-site resources for situations when your regular service personnel either lack the availability or the expertise to fix unexpected network crises or especially tough integration projects.

Details of Progent's Remote Network Support for Brighton United Kingdom
Progent's online support, Internet-based troubleshooting, system security consulting, and network management services offer companies in Brighton United Kingdom the greatest leverage for your support budget. Whether you require one-time phone help and Internet-based network repair or ongoing Help Desk support and network administration, Progent's experts can deliver your organization enterprise-level IT support while permitting you to avoid the cost and administration overhead of maintaining a full-service in-house IT staff. Highlights of Progent's National Remote Support program include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of IT background, refined remote support software, and understanding of corporate IT enable businesses to avoid the pitfalls of exclusive reliance on smaller service organizations, individual freelance consultants, or over-stretched internal IT help.

Progent adds value by providing:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier experts average more than a decade of hands-on professional background, at the forefront of IT service, performing a broad range of technical tasks for an extensive array of businesses. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent teaches its support staff. This guarantees that you get not only expert IT skills, but also a support engineer with proven methods for using computer knowledge to fix actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-site visits per minute. Consequently, you are billed just for received services. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in areas where Progent offers on-site support, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no startup charge and requires no retainer for services delivered during regular business hours. Many service firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for fast fixes so you will not be forced to allow less critical problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to deal with problems that are within their scope, Progent is able to concentrate on offering high-value services where Progent has few competitors. Companies who utilize familiar independent consultants or who maintain internal IT personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their networks more reliable, secure, and productive.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to provide 24x7 remote monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By anticipating possible issues before they result in lost productivity, network monitoring can keep your IT network from stressful and expensive availability disruptions.
How Does My Business Begin Getting Online Technical Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.



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