Immediate Remote Troubleshooting for Brighton United Kingdom Computer Networks
Fast Phone Technical Support for Brighton SystemsFor businesses in Brighton United Kingdom, Progent provides remote technical support for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to solve challenging infrastructure issues, plus the services of CISSP-certified security experts to help with high-level security design and troubleshooting issues.

Progent's remote support engineers provide excellent value because they have the real-world experience and are equipped with the sophisticated technology necessary to solve the majority of network issues quickly. Efficient support lowers direct expenses because service calls use up minimal billable consulting minutes. Online support also avoids the cost of sending a consultant to your location. Your company benefits additionally in indirect costs by reducing or eliminating system outages and related losses due to business disruption, upset clients, idle employees, and de-focused management. Progent's advanced remote consulting expertise is especially important in environments that are dependent on public clouds for critical infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be useful.

Progent's pricing model for online support is designed to stretch your IT service dollar. Progent charges per minute for telephone-based assistance, so you owe just for the services that you actually get. In contrast to many remote support companies, Progent asks for no service activation charge or minimum payments. Progent's one-minute granularity and clean model for pricing avoid situations where fast repairs manage to turn into major invoices. Progent's penchant for solving problems quickly means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined a set of optimized tools and proven processes that promote the maximum level of efficiency for online help and troubleshooting for information networks of any size. Progent offers safe VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the experts of Progent's Technical Response Center to access your company's environment without violating system security.

Progent's sophisticated service database system stores extensive records of all support that Progent's customers have been provided. Progent's authorized engineers have access to the details of all help delivered to each customer by any Progent consultant. This database of trouble tickets and responses is stored as a conveniently exploitable internal database that allows Progent's online technical professionals to communicate their experiences company-wide to make sure that the value of Progent's support services grows daily. Progent's advanced certifications and working associations with key industry leaders such as Cisco and Microsoft open up other vast support databases and permit priority response from manufacturers' internal engineering staff so Progent's online service specialists can find the best solutions quickly.

Online technical services offered by Progent to businesses in Brighton United Kingdom include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of affordable, fixed-price services intended to enable small and mid-size businesses to benefit from the same advanced IT solutions used by some of the industry's top enterprises. The ProSight line of network monitoring and management services addresses all critical aspects of modern networking including email protection, security and compliance, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus products. ProSight ASM protects local and cloud resources and provides a single platform to address the entire threat progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with advanced backup/restore technology vendors to produce ProSight Data Protection Services (DPS), a selection of offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and monitor your data backup operations and enable non-disruptive backup and fast restoration of important files, applications, images, and virtual machines. ProSight DPS helps you recover from data loss caused by hardware breakdown, natural calamities, fire, cyber attacks like ransomware, human mistakes, ill-intentioned employees, or software bugs. Managed backup services available in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these managed services are best suited for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide organizations of all sizes a flexible and affordable alternative for assessing, testing, scheduling, applying, and documenting updates to your ever-evolving IT network. Besides maximizing the protection and reliability of your computer environment, Progent's patch management services permit your in-house IT staff to focus on more strategic initiatives and activities that derive the highest business value from your information network. Read more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo authentication managed services utilize Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication. Duo enables one-tap identity confirmation on iOS, Google Android, and other out-of-band devices. With 2FA, when you sign into a protected application and enter your password you are requested to verify your identity via a unit that only you possess and that is accessed using a different network channel. A broad selection of out-of-band devices can be used as this added means of authentication including an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You can register several verification devices. To find out more about Duo identity validation services, see Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of real-time management reporting utilities designed to work with the industry's leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues like inconsistent support follow-through or machines with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security companies to provide web-based management and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter acts as a first line of defense and keeps most threats from reaching your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper level of inspection for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, enhance and troubleshoot their networking hardware like switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating appliances that require important updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management personnel and your Progent consultant so any looming issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can save up to half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your essential network devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with information security regulations, more efficient utilization of network resources, faster troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery expert. The interview is designed to assess your organization's ability to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your existing cybersecurity posture and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective AV and backup system that meets your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent can provide the skills of seasoned online consulting experts for contract information technology programs. Billing rates for longer-term development or consulting projects are determined based on the level of expertise of the consultants involved. Progent's background in these important areas of computer technology enables customers to execute major projects economically and on schedule. Progent's special online engineering services include:

  • Help Desk Call Center Expertise
    Progent's Call Center support programs for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, shared Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk Services offer small organizations a complete solution that handles all facets of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle complex problems.

    Progent's Call Center consulting support can guide you in creating an effective new Help Desk Call Center or improving your current organization, identifying or customizing Call Center software to handle the special requirements of your company, or adding temporary phone support personnel to reinforce your internal Call Center team to deal with demanding events like software transitions, major updates, or installing new applications.

    Progent's Help Desk team of veteran network professionals offers your computer users in Brighton United Kingdom rapid contact with an efficient technical support group with years of experience providing phone consulting and remote repair service for networks powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk perception as a solid driver of business efficiency, and Progent's aim is to resolve rather than merely report technical problems.

  • Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Consulting Team can supply phone-based advanced engineering support and education in specific application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and training for popular Microsoft applications including Microsoft CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. For additional information on Progent's expertise, customization, and training services, see Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer advanced online and onsite support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of Microsoft System Center2, extend or optimize an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent offers companies in Brighton United Kingdom remote hybrid network monitoring and reporting by providing System Center Operations Manager consulting services. Progent can customize SCOM to suit your environment so your computer support is proactive rather than reactive. By exposing possible problems before they cause downtime, system monitoring can minimize stressful and expensive network breakdowns. Progent can also utilize network monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or environments that support a mix of OS platforms.
How Your Brighton Business Can Contact Progent's Online Service Experts
To contact Progent about urgent remote expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Brighton United Kingdom, Progent's phone-based computer support specialists can deliver professional and economical IT support whenever your company needs it. More than two decades of providing online tech support has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to refine remote access tools to repair IT problems rapidly while eliminating the expense and lost time associated with in-person service calls.

Even if your Brighton office relies on a local freelance consultant or employs an in-house IT staff that can deal with day-to-day computer issues, Progent's Microsoft and Cisco certified consultants are available to offer a convenient and seamless remote extension of your on-site resources in cases when your regular service personnel either lack the availability or the expertise to solve unexpected system emergencies or especially challenging integration projects.

Details of Progent's Online Computer Support for Brighton United Kingdom
Progent's phone support, Internet-based troubleshooting, system security expertise, and system management services give offices in Brighton United Kingdom unparalleled leverage for your IT budget. Whether you require occasional phone support and remote troubleshooting or ongoing Help Desk call center support and network management, Progent's professionals can provide your office enterprise-level network support while allowing you to avoid the cost and administration overhead of running a large in-house IT organization. Key features of Progent's online help program include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's staff size, range of technical background, fine tuned support software, and familiarity with corporate IT allow offices to escape the pitfalls associated with excessive dependence on smaller service organizations, independent freelance consultants, or limited internal resources.

Progent stands out by offering:

How Does Our Company Begin Getting Remote Network Help from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.

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