Fast and Affordable Remote Technical Support for Brighton United Kingdom Information Networks
For organizations located in Brighton United Kingdom, Progent offers online support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered remote support to companies in every state in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to help with challenging networking issues, as well as the assistance of CISA and CISSP-certified cybersecurity consultants to handle advanced security architecture and diagnostic issues.
Progent's remote support experts offer exceptional leverage because they possess the real-world experience and have access to the sophisticated tools necessary to solve most network issues quickly. Efficient support reduces direct costs because service calls require minimal billable minutes. Remote support also eliminates the cost of sending a consultant to your site. Your organization benefits even more in incidental expenses by reducing or eliminating network downtime and related losses stemming from business discontinuity, upset clients, unproductive workers, and distracted executives. Progent's extensive online technical support know-how is particularly valuable in environments that depend on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an option.
Progent's pricing model for online help is designed to stretch your IT service dollar. Progent charges per minute for phone consulting, so you are billed only for the services that you receive. In contrast to many online support companies, Progent imposes no service activation fee or minimum payments. Progent's per-minute billing unit and simple model for pricing save you from scenarios where quick repairs manage to end up as large tabs. Progent's skill at disposing of technical issues efficiently means your business spends less money.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined a collection of optimized tools and field-tested processes that ensure the maximum level of efficiency for online engineering help and troubleshooting for computer systems of any size. Progent offers safe VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the engineers of Progent's remote service group to communicate with your computer system remotely without violating network security.
Progent's sophisticated service database system maintains detailed histories for all support that Progent's customers have received. Progent's authorized consultants have access to the history of assistance delivered to every client by any engineer. This history of problems and fixes is structured as a quickly exploitable proprietary database that permits Progent's remote technical experts to share their knowledge company-wide to make sure that the effectiveness of Progent's technical support improves over time. Progent's advanced accreditations and working relationships with important industry leaders such as Cisco and Microsoft make available additional vast technical databases and allow priority access to vendors' in-house product engineers with the result that Progent's remote service specialists are able to determine the best resolutions in the least time.
Remote support available from Progent to businesses in Brighton United Kingdom include:
Certified Microsoft Windows Experts
Progent's Microsoft-certified online support experts offer computer system troubleshooting and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can assist you with a broad range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 Server integration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Teams planning and integration, Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server troubleshooting,
Microsoft Forefront TMG management and ISA Server migration, MS SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of affordable PC desktop consulting and support services to assist your business to install, configure, troubleshoot, and manage workstations and laptops based on Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 migration support plus System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the management of your PCs along with your cloud-connected mobile devices.
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE credential is the top recognition for network engineers, and certifies a consultant's networking knowledge at the master level. CCIEs can resolve even the most challenging challenges occurring in network infrastructure planning, installation, administration, security, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network management tools and developing alternate approaches or identifying software updates. Cisco qualified CCIEs offer excellent value because their deep expertise permits them to solve problems rapidly. In common instances, less qualified consultants can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE certified support experts can tie into your network via the latest on-line troubleshooting tools to provide fast, secure, and economical analysis and repair.
Brighton Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Brighton metro area.
Progent locations in Brighton Metro
Progent's Cisco CCIEs offer assistance with all of Cisco's industry-leading selection of connectivity devices by providing consulting services that include:
CISSP and ISSAP Premier System Security Specialists
Progent's accredited CISM and CISSP cybersecurity consultants offer a variety of security services that can improve the defenses of your Microsoft Windows, macOS and OS X, or Linux environment against assaults or assist you to recover quickly following a serious breach. Security services offered by Progent cover in depth network security and compliance assessment utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; fast recuperation from virus and worm assaults; configuring firewalls; building secure mechanisms for off-site and mobile access; defending your email infrastructure from spam and directory harvest attacks; and instituting 24x7 network monitoring.
Cloud Integration Solutions
Progent offers advanced online consulting to help companies of any size integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid network models that utilize local resources along with cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services such as Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of experience providing advanced consulting expertise online, and Progent can make sure you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable process for recovering services rapidly following an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also supports non-intrusive testing for site recovery, upgrades and fixes and can generate reports to verify full service restoration, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, deploy, test and maintain a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud tools for administering private and hybrid cloud solutions that provide maximum uptime, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to create a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high level of automation regardless of the physical components used by the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide online support services to cover a broad array of information technologies including network architecture, email systems, system and operational security, plus UNIX/Linux and Windows coexistence. For server hardware economization and easy management in environments that combine Linux-based systems and Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also help with migration from legacy applications to Microsoft Windows or Linux solutions. Progent's team-oriented methodology for solving technical issues promotes fast escalation, if necessary, to engineers with task-relevant expertise to handle challenging scenarios. This expedites solutions of urgent problems, reduces lost productivity, and cuts support expense.
Progent's UNIX and Linux support engineers can offer emergency online help analyzing problems within UNIX/Linux systems based on leading versions of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, flat-rate managed services designed to enable small and mid-size organizations to benefit from the same cutting-edge technology used by many of the world's leading enterprises. Progent's ProSight line of IT management outsourcing services addresses all key facets of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based analysis tools to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-based AV tools. ProSight ASM protects local and cloud-based resources and offers a single platform to address the complete malware attack progression including filtering, detection, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools packaged within one agent managed from a single control. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you demonstrate compliance with government and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has partnered with leading backup/restore technology companies to create ProSight Data Protection Services, a portfolio of management offerings that provide backup-as-a-service. ProSight DPS services manage and track your backup processes and allow transparent backup and fast restoration of vital files, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets you protect against data loss resulting from equipment breakdown, natural calamities, fire, cyber attacks such as ransomware, human error, ill-intentioned employees, or application bugs. Managed backup services available in the ProSight DPS product line include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these fully managed services are most appropriate for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security companies to deliver centralized management and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a further level of inspection for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, track, enhance and debug their connectivity hardware such as switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that require critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT staff and your Progent consultant so that all looming problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your essential network assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management. Benefits can include lower-cost management, improved compliance with information security requirements, more efficient utilization of network assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's preparedness to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your existing cybersecurity posture and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to create an efficient security and backup/recovery system that aligns with your business needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract information technology programs. Progent's rates for longer-term development or consulting projects are determined based on the qualifications of the consultants involved. Progent's background in these important areas of computer technology enables customers to execute critical initiatives economically and on schedule. Progent's special remote engineering solutions include:
How Your Brighton Business Can Contact Progent's Remote Service Experts
Call Center Expertise
Progent's Help Desk programs for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, co-managed Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive solution that manages all aspects of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve challenging problems.
Progentís Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk support seamlessly between your IT staff and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution based on the leading PSA tool for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Call Center staff of seasoned network experts gives your computer users in Brighton United Kingdom instant contact with a reliable technical support group with years of experience delivering phone help and remote repair service for networks powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk recognition as a solid enabler of business success, and Progent's aim is to fix rather than simply annotate technical problems.
- Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Consulting staff provides remote advanced engineering expertise and education in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and education for popular Microsoft applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information about Progent's consulting, customization, and education offerings, go to Progent's Applications Experts Services.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous environments that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new implementation of System Center 2016, extend or tune your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent offers organizations in Brighton United Kingdom online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can tune SCOM to accommodate your business so your network support is proactive rather than reactive. By uncovering looming issues before they expand into full-scale emergencies, remote monitoring can head off inconvenient and expensive service crises. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows systems, or networks powered by a combination of operating systems.
To contact Progent about emergency remote support with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or refer to Contact Progent.
For companies and new ventures in Brighton United Kingdom, Progent's phone-based computer support specialists can deliver professional and cost-effective system help whenever your company has to have it. Long experience providing remote tech support has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to refine remote access technology to solve IT problems quickly while avoiding the cost and lost time associated with on-site service visits.
Even if your Brighton business relies on a local freelance support technician or maintains a full time organization that can deal with common network issues, Progentís Microsoft certified consultants are available to offer an easy and transparent virtual extension of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the experience to solve unexpected system crises or particularly tough integration problems.
Details of Progent's Remote Network Support for Brighton United Kingdom
Progent's online support, remote repair, system security consulting, and system management services give offices in Brighton United Kingdom the greatest leverage for your IT budget. Whether you require one-time telephone help and remote troubleshooting or ongoing Help Desk call center support and system administration, Progent's experts can provide your organization enterprise-level IT support while allowing you to eliminate the expense and hassle of maintaining a full-service in-house IT staff. Key features of Progent's National Remote Support services include:
- Fast Telephone Access to Microsoft Premier Professionals
Progent's team of Microsoft-certified technicians can provide fast and economical expertise to companies in Brighton United Kingdom and is also ideal for customers in geographic areas that have a limited supply of technicians with in-depth expertise supporting Microsoft's current line of server platforms. All Progent engineers have over 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has the use of a wide array of Microsoft support utilities, technical databases, and continuing education.
- By the Minute Rates to Minimize Costs
Progent offers online help on a per-minute billing plan, so you pay only for the services you receive. Progent requires no minimum charge for phone support and imposes no periodic retainer for support services delivered during regular working hours. This protects you from facing big invoices for routine repairs.
- Availability of Cisco Certified Network Infrastructure Professionals
Progent's registered experts for Cisco can provide access to on-staff professionals who have skill in planning, implementing, and supporting networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and secure connectivity for fixed and mobile networking.
- Application Experts Group
Progent's core support services include system integration, MS Exchange expertise, network security planning, and Help Desk Co-management services. Progent's Experts group can provide in-depth consulting support in specific application areas. Support offered by the Application Experts staff includes:
Microsoft Dynamics GP Support and Programming
Microsoft Office Project Support
Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Development and Training
Power BI Solutions
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Software Design, and Microsoft SQL 2014 Software Programming and Debugging
Oracle Database Administration and Application Programming
MySQL DBA Services and Application Programming
Amazon MWS Programming
By providing a full service centralized resource for network generalists and specialists, Progent is able to deliver timely, cost-effective, and comprehensive IT solutions that match the unique requirements of your business.
- State of the Art Online Access Software
Secure online access permits Progent's service professionals to observe precisely what your users see. This makes it possible to find quick solutions to issues that could otherwise demand an expensive onsite visit. Effective online access tools and expert engineers combine to allow Progent to resolve most IT issues quickly and economically. Progent is an industry leader in offsite troubleshooting and automated network tracking.
- Compatibility with Mainstream VPN Products
Progent supports secure VPN connectivity for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online connectivity allows the experts at Progent's Technical Response Center to repair your system remotely without compromising system security.
- Round-the-Clock Support for Maximum System Uptime
For offices with line-of-business applications, Progent offers optional 24x7 remote technical services. Used in conjunction with automated 24x7 network monitoring based on MS System Center Operations Manager, this offering can help produce maximum network uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing services are designed especially for budget-constrained companies whose clients need immediate access to a Help Desk Call Center with effective telephone support and full escalation ability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of technical experience, fine tuned support software, and understanding of corporate IT enable businesses to escape the pitfalls associated with excessive reliance on smaller service firms, individual freelance service providers, or limited internal IT help.
Progent adds value by providing:
How Does My Business Start Getting Online Computer Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average more than a decade of real-world industry background, at the forefront of IT support, performing a broad range of technical tasks for an extensive array of customers. Each Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices training that Progent instills in its support team. This means that you get not just expert IT skills, but also a consultant with field-tested approaches for applying computer knowledge to resolve actual network problems quickly.
- Value Pricing
Progent's pricing policy is to charge for remote support and on-premises visits per minute. Consequently, you pay exclusively for received services. Progent does not demand a higher rate for off-hours or priority service, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and asks no retainer for support services provided during regular working hours. Many service organizations demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids big bills for quick fixes so you will not be tempted to permit less critical problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to deal with technical issues that are within their comfort zone, Progent can concentrate on providing hard-to-find services where Progent has few competitors. Companies who utilize familiar freelance consultants or who maintain internal IT staffs benefit when Progent transfers information about critical technology and tested methodologies to make their IT environments more reliable, protected, and efficient.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting companies to provide round-the-clock system monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By uncovering potential problems before they result in downtime, system monitoring can save your information network from painful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.