Fast and Affordable Remote Technical Support for Brighton United Kingdom Information Networks
Immediate Remote Support for Brighton NetworksFor organizations located in Brighton United Kingdom, Progent offers online support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered remote support to companies in every state in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to help with challenging networking issues, as well as the assistance of CISA and CISSP-certified cybersecurity consultants to handle advanced security architecture and diagnostic issues.

Progent's remote support experts offer exceptional leverage because they possess the real-world experience and have access to the sophisticated tools necessary to solve most network issues quickly. Efficient support reduces direct costs because service calls require minimal billable minutes. Remote support also eliminates the cost of sending a consultant to your site. Your organization benefits even more in incidental expenses by reducing or eliminating network downtime and related losses stemming from business discontinuity, upset clients, unproductive workers, and distracted executives. Progent's extensive online technical support know-how is particularly valuable in environments that depend on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an option.

Progent's pricing model for online help is designed to stretch your IT service dollar. Progent charges per minute for phone consulting, so you are billed only for the services that you receive. In contrast to many online support companies, Progent imposes no service activation fee or minimum payments. Progent's per-minute billing unit and simple model for pricing save you from scenarios where quick repairs manage to end up as large tabs. Progent's skill at disposing of technical issues efficiently means your business spends less money.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined a collection of optimized tools and field-tested processes that ensure the maximum level of efficiency for online engineering help and troubleshooting for computer systems of any size. Progent offers safe VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the engineers of Progent's remote service group to communicate with your computer system remotely without violating network security.

Progent's sophisticated service database system maintains detailed histories for all support that Progent's customers have received. Progent's authorized consultants have access to the history of assistance delivered to every client by any engineer. This history of problems and fixes is structured as a quickly exploitable proprietary database that permits Progent's remote technical experts to share their knowledge company-wide to make sure that the effectiveness of Progent's technical support improves over time. Progent's advanced accreditations and working relationships with important industry leaders such as Cisco and Microsoft make available additional vast technical databases and allow priority access to vendors' in-house product engineers with the result that Progent's remote service specialists are able to determine the best resolutions in the least time.

Remote support available from Progent to businesses in Brighton United Kingdom include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, flat-rate managed services designed to enable small and mid-size organizations to benefit from the same cutting-edge technology used by many of the world's leading enterprises. Progent's ProSight line of IT management outsourcing services addresses all key facets of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based analysis tools to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-based AV tools. ProSight ASM protects local and cloud-based resources and offers a single platform to address the complete malware attack progression including filtering, detection, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools packaged within one agent managed from a single control. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you demonstrate compliance with government and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with leading backup/restore technology companies to create ProSight Data Protection Services, a portfolio of management offerings that provide backup-as-a-service. ProSight DPS services manage and track your backup processes and allow transparent backup and fast restoration of vital files, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets you protect against data loss resulting from equipment breakdown, natural calamities, fire, cyber attacks such as ransomware, human error, ill-intentioned employees, or application bugs. Managed backup services available in the ProSight DPS product line include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these fully managed services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security companies to deliver centralized management and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a further level of inspection for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, track, enhance and debug their connectivity hardware such as switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that require critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT staff and your Progent consultant so that all looming problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you’re planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your essential network assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management. Benefits can include lower-cost management, improved compliance with information security requirements, more efficient utilization of network assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's preparedness to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your existing cybersecurity posture and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to create an efficient security and backup/recovery system that aligns with your business needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract information technology programs. Progent's rates for longer-term development or consulting projects are determined based on the qualifications of the consultants involved. Progent's background in these important areas of computer technology enables customers to execute critical initiatives economically and on schedule. Progent's special remote engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk programs for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, co-managed Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive solution that manages all aspects of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve challenging problems.

    Progent’s Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk support seamlessly between your IT staff and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progent’s Help Desk sharing service is an advanced support solution based on the leading PSA tool for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.

    Progent's Call Center staff of seasoned network experts gives your computer users in Brighton United Kingdom instant contact with a reliable technical support group with years of experience delivering phone help and remote repair service for networks powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk recognition as a solid enabler of business success, and Progent's aim is to fix rather than simply annotate technical problems.

  • Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting staff provides remote advanced engineering expertise and education in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and education for popular Microsoft applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information about Progent's consulting, customization, and education offerings, go to Progent's Applications Experts Services.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous environments that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new implementation of System Center 2016, extend or tune your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent offers organizations in Brighton United Kingdom online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can tune SCOM to accommodate your business so your network support is proactive rather than reactive. By uncovering looming issues before they expand into full-scale emergencies, remote monitoring can head off inconvenient and expensive service crises. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows systems, or networks powered by a combination of operating systems.
How Your Brighton Business Can Contact Progent's Remote Service Experts
To contact Progent about emergency remote support with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Brighton United Kingdom, Progent's phone-based computer support specialists can deliver professional and cost-effective system help whenever your company has to have it. Long experience providing remote tech support has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to refine remote access technology to solve IT problems quickly while avoiding the cost and lost time associated with on-site service visits.

Even if your Brighton business relies on a local freelance support technician or maintains a full time organization that can deal with common network issues, Progent’s Microsoft certified consultants are available to offer an easy and transparent virtual extension of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the experience to solve unexpected system crises or particularly tough integration problems.

Details of Progent's Remote Network Support for Brighton United Kingdom
Progent's online support, remote repair, system security consulting, and system management services give offices in Brighton United Kingdom the greatest leverage for your IT budget. Whether you require one-time telephone help and remote troubleshooting or ongoing Help Desk call center support and system administration, Progent's experts can provide your organization enterprise-level IT support while allowing you to eliminate the expense and hassle of maintaining a full-service in-house IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of technical experience, fine tuned support software, and understanding of corporate IT enable businesses to escape the pitfalls associated with excessive reliance on smaller service firms, individual freelance service providers, or limited internal IT help.

Progent adds value by providing:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Premier Certified consultants average more than a decade of real-world industry background, at the forefront of IT support, performing a broad range of technical tasks for an extensive array of customers. Each Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices training that Progent instills in its support team. This means that you get not just expert IT skills, but also a consultant with field-tested approaches for applying computer knowledge to resolve actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-premises visits per minute. Consequently, you pay exclusively for received services. Progent does not demand a higher rate for off-hours or priority service, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and asks no retainer for support services provided during regular working hours. Many service organizations demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids big bills for quick fixes so you will not be tempted to permit less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to deal with technical issues that are within their comfort zone, Progent can concentrate on providing hard-to-find services where Progent has few competitors. Companies who utilize familiar freelance consultants or who maintain internal IT staffs benefit when Progent transfers information about critical technology and tested methodologies to make their IT environments more reliable, protected, and efficient.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting companies to provide round-the-clock system monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By uncovering potential problems before they result in downtime, system monitoring can save your information network from painful and costly availability disruptions.
How Does My Business Start Getting Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.



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