Immediate Remote Troubleshooting for Brighton United Kingdom Computer Networks
For organizations in Brighton United Kingdom, Progent provides remote support for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have provided online support to businesses in every state in the United States. (See testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to solve challenging networking issues, as well as the services of CISA and CISSP-accredited cybersecurity consultants to handle high-level security architecture and diagnostic issues.
Progent's online support engineers provide exceptional value because they have the practical background and are equipped with the sophisticated technology necessary to solve the majority of information system problems rapidly. This reduces immediate costs since solutions require fewer chargeable minutes. Online help also eliminates the expense of sending a consultant to your site. Your company benefits even more in indirect costs by minimizing or eliminating system outages and associated costs due to business disruption, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's extensive remote consulting experience is particularly important in environments that rely on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be an option.
Progent's billing policy for online help is designed to stretch your network support investment. Progent bills by the minute for phone consulting, so you pay exclusively for the services that you actually get. In contrast to many online service firms, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute granularity and clean model for billing prevent scenarios where speedy. minor solutions somehow turn into big bills. Progent's penchant for handling technical issues efficiently means you spends less cash.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an array of customized technologies and field-proven processes that permit the highest level of efficiency for online consulting and repair for information systems of any size. Progent provides secure VPN support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the consultants of Progent's remote service group to connect to your company's system remotely without breaching corporate security.
Progent's sophisticated technical support database system maintains detailed histories describing the service that Progent's clients have received. Progent's staff service personnel have access to the details of assistance delivered to each client by any engineer. This database of problems and solutions is organized as a readily accessible support database that allows Progent's remote support engineers to communicate their experiences company-wide to make sure that the efficiency of Progent's support improves over time. Progent's advanced certifications and working relationships with key industry leaders such as Cisco and Microsoft make available additional vast technical support databases and allow fast access to manufacturers' in-house support staff with the result that Progent's online consulting specialists can come up with the most efficient solutions quickly.
Remote technical services provided by Progent to companies in Brighton United Kingdom include:
Authorized Windows Expertise
Progent's Microsoft-premier online service professionals can deliver computer repair and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can assist your company with a broad range of platform support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 deployment,
MS Exchange 2016 migration, Exchange 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration support, Microsoft Teams migration expertise, Skype for Business planning and deployment consulting, Lync Server 2013 management, and Microsoft Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad array of affordable PC desktop services to help your business to deploy, configure, repair, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's desktop support services include offering Microsoft Windows 10 upgrade assistance as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to streamline the administration of your desktops along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco CCIE certification is the premier accreditation for network professionals, and certifies a person's technical skills at the master level. Cisco CCIEs know how to handle even the most challenging challenges surrounding network design, integration, administration, compliance, and troubleshooting. CCIEs can cooperate closely with Cisco's internal product support engineers in isolating anomalies with IOS Software network management tools and developing alternate approaches or identifying program patches. Cisco CCIEs offer excellent cost-effectiveness since their depth of experience permits them to resolve problems quickly. In typical instances, less qualified service providers can wrestle for many hours or even days with identical tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE engineers can communicate with your environment by means of state-of-the-art remote troubleshooting technology to provide quick, secure, and economical analysis and repair.
Brighton Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Brighton metro area.
Progent locations in Brighton Metro
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's market leading family of infrastructure appliances. Cisco networking support available from Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch support, Cisco Nexus switch consulting and support services, Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager integration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones support and Cisco wireless IP phones integration, Cisco Meraki wireless access point planning and configuration, Aironet Wireless APs engineering support, Cisco wireless controllers integration consulting, Cisco Security and VPN engineering expertise, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration expertise. Progent also offers online and onsite wireless site surveys to help you to optimize your Wi-Fi infrastructure.
CISSP and ISSAP Certified System Security Engineers
Progent's qualified CISM and CISSP cybersecurity consultants offer a variety of security services that can enhance the defenses of your Windows, macOS and OS X, or Linux environment against assaults or help your business to clean up quickly after a damaging penetration. Security services available from Progent include: comprehensive data security evaluation utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Hydra; rapid recuperation from virus and worm attacks; integrating firewalls; establishing secure mechanisms for off-site and mobile connectivity; securing your messaging system from viruses, spam and DHA attacks; and initiating 24x7 network monitoring.
Cloud Integration Solutions
Progent offers expert online consulting to help companies of all sizes connect their networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid topologies that combine on-premises resources as well as cloud services. To help you to integrate public cloud services with networks, Progent offers a range of public cloud integration services that include Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than 20 years of background providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and verify a repeatable runbook for restoring services quickly following a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also allows non-disruptive testing for disaster recovery, upgrades and fixes and can generate reports to confirm full service recovery, validate SLAs and prove compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, configure, test and manage a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and hybrid cloud environments that provide maximum availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high degree of automation independent of the physical components used by the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer phone-based support services to address a wide array of information technologies including network infrastructure, email solutions, network and process security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and simplified administration in networks that combine Linux and Microsoft Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also help with transitioning from legacy applications to MS Windows or Linux-powered environments. Progent's group-oriented methodology for resolving network problems promotes quick escalation, if necessary, to engineers with appropriate expertise to handle challenging scenarios. This accelerates repair of urgent problems, reduces lost productivity, and lowers service costs.
Major Linux platforms for which Progent can provide expertise include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, flat-rate managed services designed to allow small and medium-size organizations to utilize the same best-of-breed technology used by some of the industry's leading corporations. Progent's ProSight series of network monitoring and management services addresses all key facets of information technology including email content filtering, security and compliance, automated backup/recovery, infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior analysis tools to defend endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which easily get by traditional signature-based AV products. ProSight ASM protects local and cloud-based resources and provides a unified platform to automate the complete malware attack progression including protection, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering via leading-edge tools packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent's consultants can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables fast recovery of critical files, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can deliver world-class expertise to set up ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security companies to provide centralized management and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, track, reconfigure and debug their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept updated, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating devices that need critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so all looming problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to get an objective evaluation of the overall health of their network. Based on some of the top remote monitoring and management tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your core infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with government and industry security regulations, higher utilization of IT resources, faster problem resolution, more reliable backup and restore, and less downtime. See more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's ability either to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective AV and backup system that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for special information technology programs. Progent's rates for longer-term consulting tasks are determined according to the qualifications of the engineers involved. Progent's experience with these important fields of computer technology allows customers to execute critical projects economically and on schedule. Progent's project-based online consulting solutions include:
How Your Brighton Company Can Contact Progent's Remote Support Professionals
Help Desk Call Center Support
Progent's Help Desk service options for companies with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, shared Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive solution that manages all aspects of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.
Progent's Help Desk consulting support can support you in establishing an efficient new Call Center or revamping your existing organization, identifying or customizing Help Desk Call Center software to meet the special needs of your company, or providing temporary online personnel to reinforce your in-house Help Desk team during high-demand situations like software migrations, major updates, or rolling out brand new applications.
Progent's Call Center team of veteran network experts gives your workers in Brighton United Kingdom quick contact with an efficient network service group with substantial experience offering phone help and remote troubleshooting for networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk perception as a key contributor to business performance, and Progent's aim is to resolve instead of just record network problems.
- Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting Group provides online advanced engineering support and education in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and training for popular Microsoft applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To read more concerning Progent's consulting, custom development, and education services, refer to Progent's Business Application Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of System Center 2016, extend or optimize an existing one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Services
Progent offers organizations in Brighton United Kingdom remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to fit your business so your computer support is proactive and automated. By exposing potential problems before they evolve into network outages, automated monitoring can avoid stressful and expensive network breakdowns. Progent can also utilize system monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft networks, or networks that support multiple OS platforms.
To contact Progent about emergency phone-based assistance with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or go to Contact Progent.
For companies and new businesses in Brighton United Kingdom, Progent's phone-based computer support engineers are ready to provide expert and economical IT support whenever your organization requires it. Long experience providing online technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to fine tune online access tools to fix IT problems quickly while avoiding the expense and lost productivity associated with on-site support visits.
Even if your Brighton company deals with a local freelance support technician or maintains an in-house IT staff that know how to handle common network issues, Progentís Microsoft and Cisco certified engineers can provide a convenient and seamless remote extension of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the experience to deal with unexpected system crises or especially challenging integration projects.
Benefits of Progent's IT Support for Offices in Brighton United Kingdom
Progent's remote support services allow your Brighton organization to have the benefits of immediate, enterprise-level IT support without the expense of maintaining an in-house IT staff. Your information system will derive greater business worth by being more available, efficient, and secure. Benefits to your business include:
- Convenient remote expansion of your local support resources
For most offices in Brighton United Kingdom, local computer service providers, whether represented by freelance consultants or an internal IT staff, can resolve the majority of technical problems. However, serious problems can strike when your regular support personnel are too busy or unavailable, and some trouble may stem from technology that is unfamiliar to your usual service technicians. In these cases, Progent's online support experts give you an easy, quick, and affordable way to augment your regular resources and to pass on valuable information to improve your capability to deal with future problems in-house.
- Reduced Dependence on Individual Consultants
For network support, smaller organizations often rely on independent freelance service providers. While freelance consultants carry less internal costs than larger service companies and can often charge marginally less, they are sometimes overbooked, making it difficult to respond rapidly to crisis situations. If an independent consultant is busy with another client, ill, on vacation, or in training, the absence of reserve help may require your business to go without help during an IT crisis. As your business grows, system unavailability and problems with vital software become more expensive. The money you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent offers a dependable source of reserve service experts to insure your IT system remains available.
- Create a Solid Foundation for Seamless Growth
Organizations often start with an information system created on a shoestring budget. Lacking a robust framework, slap-dash fixes often get piled onto a weak foundation. As a company grows, stability and expandability issues can hinder the success of the organization. Such badly designed systems need proper analysis, smart strategic planning, and extensive technical knowledge to upgrade to a system architecture that can offer the solid foundation to handle vital business requirements and simplify downstream expansion.
- Interact with Problem Solvers Rather Than Product Vendors
Smaller organizations require advice and technical training to negotiate an increasingly complex array of product alternatives available for promoting business success and improving efficiency. These companies hardly need a computer consultant who is motivated to resell a specific vendor's products. Network support and product sales can result in a scenario where the proposed
solution is designed around a profitable product rather than the true needs of a business. Progent eliminates these conflicts by offering only services instead of products. This enables Progent to match technical expertise with the best interests of customers.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of IT expertise, refined support software, and familiarity with enterprise networking enable businesses to escape the limitations of excessive dependence on smaller consulting organizations, individual freelance service providers, or limited in-house resources.
Progent stands out by providing:
How Does Our Company Start Receiving Remote Computer Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified experts average longer than a decade of real-world industry background, at the forefront of IT support, performing a wide variety of technical projects for a large array of clients. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support team. This ensures that you get not only expert technical skills, but also a support engineer with proven methods for using technical knowledge to repair actual IT problems rapidly.
- Value Pricing
Progent's pricing model is to bill for online service and on-premises visits per minute. Consequently, you owe exclusively for received support. Progent does not demand a more expensive rate for after-hours or urgent support, and within California or in areas where Progent offers in-person service, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no initialization fee and requires no monthly commitment for services delivered during normal business hours. Many support organizations impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big bills for fast repairs so you will not be forced to permit less critical problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to deal with problems that are within their comfort zone, Progent is able to concentrate on providing hard-to-find services where Progent has few competitors. Companies who utilize trusted freelance consultants or who maintain in-house support staffs benefit when Progent passes on knowledge about new technology and tested methodologies to make their IT environments more reliable, secure, and efficient.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to offer round-the-clock network tracking services based on MS Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive rather than reactive. By uncovering possible issues before they cause downtime, system monitoring can save your information network from stressful and expensive service losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.