Immediate Online Troubleshooting for Brighton United Kingdom Networks
For businesses in Brighton United Kingdom, Progent provides remote help for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered remote support to companies in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE engineers to solve challenging infrastructure issues, as well as the services of CISA and CISSP-qualified security consultants to help with advanced security design and troubleshooting jobs.
Progent's remote technical support engineers offer excellent leverage because they have the real-world experience and have access to the advanced technology needed to resolve most information system problems rapidly. Efficient support reduces direct expenses since solutions require minimal chargeable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your office. Your company saves even more in indirect costs by minimizing or eliminating system outages and associated losses stemming from business discontinuity, disgruntled clients, idle employees, and distracted executives. Progent's advanced remote technical support know-how is especially valuable for businesses that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.
Progent's billing policy for remote support is structured to leverage your IT service dollar. Progent bills by the minute for phone consulting, so you are invoiced only for the support that you receive. In contrast to typical remote support organizations, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute granularity and clean model for billing save you from situations where speedy. minor solutions somehow turn into big invoices. Progent's skill at dealing with problems quickly means your business spends less cash.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered a collection of optimized technologies and proven processes that permit the highest degree of efficiency for online help and repair for computer networks of any size. Progent offers secure Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the experts of Progent's Technical Response Center to link to your environment remotely without breaching system security.
Progent's powerful service reporting application stores comprehensive records of the service that Progent's clients have received. Progent's staff consultants have the benefit of the records of all help rendered to every customer by any Progent engineer. This history of trouble tickets and resolutions is stored as a quickly accessible internal database that enables Progent's online technical engineers to share their experiences company-wide to ensure that the effectiveness of Progent's support improves daily. Progent's high-level certifications and working relationships with key technology companies such as Cisco and Microsoft make available other extensive support knowledge bases and permit quick response from manufacturers' in-house support staff so Progent's online consulting specialists are able to determine the most efficient resolutions in the least time.
Remote technical services available from Progent to clients in Brighton United Kingdom include:
Certified MS Windows Expertise
Progent's Microsoft-certified online support experts can provide network problem solving and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can help you with a wide range of platform support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint 2019 design and deployment, SharePoint 2016 migration and hybrid integration consulting, Microsoft Teams consulting, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server management, and Office Communications Server troubleshooting,
Microsoft Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Programming,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad range of affordable PC desktop support services to assist your company to install, integrate, troubleshoot, and manage workstations and laptops based on Windows. Progent's desktop support services include offering Microsoft Windows 10 integration assistance as well as System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to centralize the management of your PCs and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the highest recognition for networking consultants, and indicates a person's networking knowledge at the master level. Cisco-qualified CCIEs can handle even the most challenging problems surrounding network design, deployment, maintenance, security, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in isolating problems with Cisco IOS network management utilities and developing alternate approaches or identifying program patches. CCIEs offer excellent cost-effectiveness since their depth of experience enables them to solve problems quickly. In many cases, less qualified service providers can struggle for hours or days with identical tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified support experts can connect to your environment by means of advanced remote troubleshooting technology to provide quick, secure, and economical analysis and remediation.
Brighton Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Brighton metro area.
Progent locations in Brighton Metro
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's top-selling selection of networking appliances by offering services such as:
CISSP, ISSAP, and CISM Premier Network Security Consultants
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a range of system protection solutions that can bolster the defenses of your Microsoft Windows, Apple macOS and OS X, Linux environment against internal or external threats or assist your business to recover quickly after a damaging penetration. Security support services offered by Progent include: comprehensive network security assessment using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; fast recovery from malicious attacks; setting up firewalls; designing safe architectures for remote and mobile access; securing your email infrastructure against spam and DHA attacks; and setting up 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced online support services to help organizations of any size integrate their information networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid network models that utilize on-premises resources along with public clouds. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of experience providing advanced consulting services remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a repeatable runbook for restoring services quickly following a breakdown. SRM provides centrally managed and automated recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also enables transparent testing for site recovery, updates and fixes and can produce reports to verify complete service recovery, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, configure, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that provide high uptime, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high degree of automation independent of the physical components making up the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide phone-based consulting services to address a broad spectrum of computer technologies including network architecture, messaging solutions, system and process security, plus UNIX and Windows coexistence. For server hardware economization and easy administration in environments that include Linux-based systems with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also assist with transitioning from older systems to Windows or Linux solutions. Progent's group-oriented approach to solving network issues promotes quick escalation, when required, to consultants with appropriate expertise to tackle complex scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and lowers service costs.
Major Linux versions for which Progent can provide expert support include:
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, fixed-price services designed to allow small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the world's leading corporations. The ProSight line of outsourced network management services addresses all critical areas of information technology including email protection, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning technology to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to address the complete malware attack lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering via leading-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's unique needs and that allows you prove compliance with government and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also assist your company to set up and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of vital files, applications and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FIRPA, and PCI and, whenever needed, can assist you to restore your critical information. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security vendors to deliver web-based control and comprehensive protection for your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises gateway device provides a deeper level of inspection for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam protection, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, track, reconfigure and troubleshoot their networking appliances such as routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are always current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding devices that require critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management staff and your Progent consultant so all looming problems can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to obtain an objective assessment of the health of their network. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, better compliance with government and industry security regulations, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and restore, and less downtime. Learn more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's preparedness either to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup environment that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent can provide the skills of world-class remote consulting experts for special IT projects. Billing charges for longer-term development or consulting tasks are set according to the qualifications of the consultants required. Progent's background in these special areas of information technology allows customers to complete critical projects within budget and on time. Progent's special remote consulting services include:
How Your Brighton Business Can Contact Progent's Remote Technical Support Professionals
Call Center Expertise
Progent's Help Desk Call Center service offerings for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Helpdesk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that manages all facets of online desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount off Progent's regular desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.
Progent's Help Desk Call Center consulting expertise can aid you in creating an effective new Help Desk or improving your established one, selecting or modifying Help Desk software to address the special demands of your business, or providing temporary phone support staff to reinforce your internal Call Center resources during demanding scenarios such as software migrations, mass upgrades, or rolling out new business software.
Progent's Call Center staff of veteran information technology professionals gives your computer users in Brighton United Kingdom immediate access to an efficient network service group with substantial experience offering telephone-based consulting and online diagnostics for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Call Center perception as a major contributor to business performance, and Progent's aim is to resolve rather than simply document IT problems.
- Business Applications Services: Training, Development, and Troubleshooting
Progent's Applications Consulting staff can supply phone-based advanced engineering support and education in special business application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers expertise, programming, and education for familiar Microsoft business applications including CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. For more information concerning Progent's expertise, custom development, and training services, refer to Progent's Business Application Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new deployment of Microsoft System Center 2016, extend or tune an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers companies in Brighton United Kingdom remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to suit your environment so that your computer maintenance is proactive rather than reactive. By spotting potential trouble spots before they result in downtime, system monitoring can avoid stressful and expensive network failures. Progent can also provide help with network monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or systems that incorporate a mix of platforms.
To contact Progent about urgent remote expertise with Microsoft, macOS and OS X, or Linux networks, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or go to Contact Progent.
For companies and startups in Brighton United Kingdom, Progent's phone-based computer support specialists are ready to deliver effective and economical system support the moment your organization requires it. More than 15 years of offering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to refine remote connectivity technology to fix computer problems rapidly while eliminating the cost and lost time associated with on-premises support visits.
Even if your Brighton office deals with a local freelance support technician or maintains a full time organization that know how to deal with ordinary computer issues, Progentís Microsoft and Cisco certified consultants can provide a convenient and seamless virtual extension of your on-site resources for situations when your usual IT support personnel either don't have the time or the experience to fix sudden network emergencies or especially complicated integration problems.
Details of Progent's Online Computer Services for Brighton United Kingdom
Progent's online support, remote troubleshooting, system security expertise, and system management services give offices in Brighton United Kingdom the greatest leverage for your support investment. Whether you require occasional phone support and Internet-based network repair or ongoing Help Desk call center support and network management, Progent's professionals can provide your office enterprise-level IT support while allowing you to avoid the cost and hassle of running a full-service internal IT staff. Highlights of Progent's National Remote Support services include:
- Fast Phone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can provide fast and economical expertise to businesses in Brighton United Kingdom and is also ideal for customers in geographic areas that lack consultants with proven expertise supporting Microsoft's latest line of server technologies. All Progent phone support staff have over 10 years of background supporting Microsoft products. As a Microsoft Partner consulting company, Progent has the use of a wide selection of Microsoft support utilities, service databases, and on-going education.
- Per Minute Billing to Minimize Expenses
Progent provides online support on a per-minute billing plan, so you are billed only for the services you use. Progent requires no minimum charge for online service and asks for no ongoing retainer for services provided during regular working hours. This protects you from paying big invoices for simple repairs.
- Access to Cisco Network Architecture Experts
Progent's registered experts for Cisco offers access to authorized specialists who have experience in designing, implementing, and troubleshooting networking environments powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build high-speed, reliable, and secure infrastructure for local and remote networking.
- Application Experts Group
Progent's basic support services include system integration, Microsoft Exchange expertise, network security planning, and Co-managed Help Desk services. Progent's Application Experts Team offers world-class consulting support in specific business applications. Support available from the Application Experts Team covers:
Microsoft Dynamics GP Support and Programming
MS Project Support
Microsoft Office 365 integration support
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Expertise
BI Reporting Development and Troubleshooting
Microsoft Power BI Consulting Services
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Design, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle Project Management and Application Programming
MySQL Database Administration and Software Development
Amazon MWS Programming
By providing a convenient centralized resource for network generalists and application experts, Progent is able to deliver timely, affordable, and comprehensive IT solutions that address the unique requirements of your company.
- Sophisticated Remote Access Software
Secure online access allows Progent's service experts to observe exactly what your users see. This makes it easier to find fast solutions to problems that might otherwise demand an expensive onsite visit. Cutting-edge online access software and expert engineers combine to allow Progent to resolve most network problems quickly and affordably. Progent is a pioneer in online support and remote system analysis.
- Support for Leading VPN Products
Progent supports safe Virtual Private Network access for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your system remotely without weakening network security.
- 24-hour Support for High Network Availability
For offices with line-of-business applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with automated 24x7 server monitoring based on MS System Center Operations Manager 2007, this service can help produce high system uptime.
- Help Desk Call Center
Progent's Help Desk support services are intended especially for budget-conscious businesses whose workers require instant recourse to a Help Desk Call Center with effective telephone support and complete escalation ability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, range of IT knowledge, refined remote support software, and understanding of corporate IT enable companies to escape the limitations of excessive reliance on smaller consulting firms, independent freelance consultants, or over-stretched internal resources.
Progent stands out by providing:
How Does Our Company Start Getting Remote Computer Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified experts average more than ten years of hands-on industry background, in the trenches of network support, performing a broad range of technical projects for an extensive array of clients. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its support staff. This guarantees that you get not only world-class technical skills, but also a consultant with field-tested methods for applying technical knowledge to fix actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for online support and in-person help per minute. As a result, you are charged just for received services. Progent does not impose a more expensive rate for off-hours or priority service, and within California or in areas where Progent offers in-person support, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. Also, Progent applies no minimum charge and requires no retainer for support services delivered during regular working hours. Many support firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with large bills for fast repairs so you won't be forced to allow less critical problems to stay unaddressed.
- Full Documentation of IT Services
Progent has created a comprehensive support reporting system that records and organizes complete documentation for all billed support activities. Unlike many independent consultants or local service firms who offer scant documentation or details of tasks done, each service provided by Progent is tracked by full documentation. Every Progent consultant has use of the support reports transmitted by every staff member to each client. The discipline of documenting and organizing support activity allows more effective service and avoids a variety of typical problems such as when a service client is effectively held captive to a consultant who refuses to let go of vital service information.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the only support companies to offer 24x7 remote monitoring services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive rather than reactive. By revealing possible problems before they cause downtime, system monitoring can save your IT network from painful and expensive service losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.