Fast and Affordable Online Technical Support for Brighton United Kingdom Networks
For businesses located in Brighton United Kingdom, Progent provides remote technical support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have delivered online troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to solve challenging networking problems, plus the services of CISSP-certified security experts to handle high-level security design and troubleshooting jobs.
Progent's online technical support engineers offer exceptional leverage due to the fact that they possess the practical experience and have access to the advanced technology required to solve the majority of network issues quickly. This lowers immediate expenses because service calls use up minimal billable minutes. Remote help also avoids the expense of sending a consultant to your site. Your organization saves additionally with incidental expenses by reducing or avoiding system downtime and associated losses resulting from business discontinuity, disgruntled clients, unproductive workers, and de-focused executives. Progent's advanced online consulting know-how is especially important for businesses that depend on public clouds for critical infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be useful.
Progent's billing model for online help is structured to leverage your network support dollar. Progent bills on a per-minute basis for phone consulting, so you are charged only for the support that you actually get. Unlike typical online service companies, Progent imposes no startup surcharge or minimum fees. Progent's one-minute billing unit and clean model for pricing save you from scenarios where speedy. minor repairs manage to turn into substantial bills. Progent's penchant for dealing with technical issues quickly means you spends less money.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined an array of optimized tools and proven methodologies that permit the highest degree of efficiency for online consulting and repair for information systems of all sizes. Progent offers safe Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the engineers of Progent's Technical Response Center to access your company's computer system remotely without breaching system security.
Progent's advanced technical support database application includes detailed records describing the service that Progent's customers have been provided. Progent's staff service personnel have access to the records of assistance rendered to each customer by every consultant. This database of trouble tickets and repairs is structured as a conveniently searchable proprietary knowledge base that allows Progent's online support professionals to share their experiences with the whole team to make sure that the quality of Progent's technical support improves daily. Progent's advanced certifications and working associations with important industry leaders such as Cisco and Microsoft make available additional vast technical support knowledge bases and permit quick response from manufacturers' internal support staff so Progent's online service experts can determine the best resolutions quickly.
Online technical support services available from Progent to businesses in Brighton United Kingdom include:
Authorized Microsoft Windows Experts
Progent's Microsoft-premier online service professionals offer computer system troubleshooting and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can help you with a broad variety of platform support such as Microsoft Windows Server 2022 planning and integration expertise,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 planning and deployment, SharePoint 2016 migration and hybrid integration expertise, Microsoft Teams expertise, Skype for Business planning and deployment consulting, Lync Server integration, and Microsoft Communications Server upgrade,
Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of cost-effective PC desktop consulting and support services to help your business to deploy, integrate, repair, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop support services cover areas such as providing Windows 11 system design and migration support and Windows 10 integration support, as well as Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to streamline the administration of your PCs and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the top recognition for network professionals, and certifies an individual's technical skills at the expert level. Cisco-qualified CCIEs know how to handle the most difficult issues occurring in network infrastructure design, integration, maintenance, compliance, and troubleshooting. Cisco CCIEs work on a privileged basis with Cisco's in-house engineers in isolating problems with Cisco IOS network administration utilities and coming up with alternate approaches or identifying software patches. CCIEs provide exceptional value since their broad expertise allows them to find solutions for problems quickly. In many cases, less experienced consultants can struggle for hours or days with the same problems that a CCIE can resolve in a few minutes. Progent's Cisco CCIE engineers can communicate with your computer system using state-of-the-art on-line troubleshooting technology to perform efficient, safe, and economical analysis and remediation.
Brighton Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Brighton metro area.
Progent locations in Brighton Metro
Progent's CCIEs offer help for the entire range of Cisco's industry-leading selection of infrastructure products by delivering services such as:
CISSP, ISSAP, and CISM Premier System Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a variety of system protection services that can bolster the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux network against attacks or assist your company to clean up rapidly following a damaging breach. Security solutions offered by Progent cover in depth information security evaluation using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; fast recuperation from virus and worm attacks; configuring firewalls; building safe mechanisms for off-site and mobile access; guarding your messaging system from spam and DHA attacks; and initiating round-the-clock proactive monitoring.
Progent can provide expert remote support to help organizations of any size connect their networks with leading public clouds including Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that combine local IT assets as well as cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of cloud migration support services that include Microsoft 365 Exchange Online integration with on-prem Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of experience providing high-level consulting expertise online, and Progent can help you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a consistent process for recovering applications and services quickly following a breakdown. SRM provides centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also enables non-intrusive testing for disaster recovery, updates and fixes and can generate audit reports to verify complete service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist you to plan, deploy, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud environments that deliver high availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to plan and deploy a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high level of automation independent of the physical components used by the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer remote consulting services to cover a wide array of computer technologies including system architecture, messaging systems, network and process security, plus UNIX and Microsoft Windows coexistence. For server economization and simplified administration in environments that include Linux and Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also assist with transitioning from older systems to Windows or Linux solutions. Progent's group-oriented methodology for resolving technical problems enables fast escalation, if necessary, to consultants with task-relevant expertise to tackle complex scenarios. This accelerates solutions of urgent problems, reduces network downtime, and lowers support costs.
Major Linux versions for which Progent can provide expertise include:
Progent's ProSight Subscription-based Managed Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, flat-rate managed services intended to enable small and mid-size businesses to benefit from the same advanced IT solutions used by some of the world's top corporations. The ProSight series of network management outsourcing services covers all key facets of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based analysis tools to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-based AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to address the complete malware attack progression including protection, identification, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your company's unique needs and that allows you prove compliance with government and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent attention. Progent's consultants can also help you to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with leading backup/restore product companies to produce ProSight Data Protection Services (DPS), a family of offerings that provide backup-as-a-service. ProSight DPS products manage and track your data backup processes and enable non-disruptive backup and rapid restoration of vital files, apps, system images, and virtual machines. ProSight DPS lets you protect against data loss resulting from equipment breakdown, natural calamities, fire, malware such as ransomware, user mistakes, ill-intentioned employees, or software bugs. Managed backup services in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these managed backup services are best suited for your network.
- Patch Management: Patch Management Services
Progent's support services for patch management provide organizations of any size a flexible and affordable solution for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your ever-evolving information system. Besides optimizing the security and functionality of your computer network, Progent's software/firmware update management services free up time for your in-house IT team to concentrate on line-of-business initiatives and activities that deliver the highest business value from your information network. Find out more about Progent's software/firmware update management services.
- ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication (2FA). Duo enables one-tap identity confirmation with iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you log into a protected application and give your password you are asked to confirm your identity on a device that only you possess and that uses a different network channel. A wide selection of devices can be utilized for this second means of authentication including an iPhone or Android or watch, a hardware token, a landline phone, etc. You may designate several validation devices. To find out more about ProSight Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security vendors to deliver web-based control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard combines cloud-based filtering with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway device provides a further level of analysis for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, monitor, optimize and debug their networking appliances like routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when problems are discovered. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating appliances that require important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system running efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management staff and your Progent consultant so all potential issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved easily to a different hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you're planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their network. Based on some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with information security standards, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your organization's preparedness to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup/recovery system that meets your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent can provide the services of world-class online consulting experts for special information technology projects. Billing charges for longer-term consulting tasks are set according to the qualifications of the consultants involved. Progent's experience with these special fields of information technology enables customers to execute major projects within budget and on time. Progent's special online consulting solutions include:
How Your Brighton Business Can Contact Progent's Online Support Professionals
Help Desk Call Center Services
Progent's Call Center support programs for businesses with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, co-managed Helpdesk support services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all facets of online desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle the most issues.
Progent's Help Desk Co-management services allow your IT organization to share responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progent's Help Desk sharing service is an advanced support solution built around the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Help Desk staff of seasoned network consultants provides your customers in Brighton United Kingdom fast access to a reliable network service group with extensive experience offering phone consulting and online repair service for IT systems that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk recognition as a major driver of company success, and Progent's intent is to solve instead of just annotate IT problems.
- Business Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting staff offers phone-based and in-depth engineering support and training in key business application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and training for familiar Microsoft business applications such as CRM, Office Project, Microsoft 365 Word, and Office Excel. To learn more about Progent's expertise, custom development, and training offerings, refer to Progent's Business Application Experts Group.
- Unified and Automated Management of Hybrid Cloud Environments
System Center centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts can provide world-class remote and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of System Center2, extend or tune an existing one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver businesses in Brighton United Kingdom remote hybrid network monitoring by providing System Center Operations Manager consulting. Progent can adapt SCOM to suit your business so that your IT support is proactive rather than reactive. By exposing emerging issues before they grow into full-scale emergencies, remote monitoring can head off stressful and expensive information system crises. Progent can also utilize system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft environments, or environments based on a variety of OS platforms.
To get in touch with Progent about emergency online expertise with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Remote Support, call 1-800-993-9400, or visit Contact Progent.
For companies and new businesses in Brighton United Kingdom, Progent's phone-based network support engineers are ready to deliver effective and economical system help whenever your business has to have it. More than two decades of providing remote tech support has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to refine remote access technology to solve IT problems quickly while eliminating the expense and lost productivity associated with on-site support calls.
Even if your Brighton company has a local freelance support technician or maintains a full time organization that know how to deal with day-to-day network problems, Progent's Microsoft and Cisco certified consultants are available to offer a convenient and seamless virtual extension of your on-site resources for situations when your usual service personnel either don't have the availability or the expertise to handle unexpected system crises or particularly complex integration problems.
Details of Progent's Remote Network Services for Brighton United Kingdom
Progent's phone support, remote troubleshooting, network security consulting, and network management services give companies in Brighton United Kingdom the greatest leverage for your IT investment. Whether you require occasional telephone help and Internet-based network repair or full-time Help Desk call center services and system management, Progent's experts can provide your business enterprise-level network support while allowing you to avoid the expense and administration overhead of running a full-service internal IT organization. Key features of Progent's National Remote Support program include:
- Fast Phone Access to Microsoft Premier Professionals
Progent's staff of Microsoft-certified engineers can deliver fast and affordable expertise to businesses in Brighton United Kingdom and is also ideal for networks in geographic regions that have a limited supply of consultants with proven expertise supporting Microsoft's latest line of server technologies. All Progent phone support staff have at least 10 years of background integrating Microsoft solutions. As a Microsoft Partner consulting firm, Progent has the use of a broad selection of Microsoft support tools, technical databases, and on-going training.
- Per Minute Rates to Minimize Expenses
Progent offers online support on a per-minute basis, so you pay only for the support you use. Progent has no minimum charge for phone service and requires no periodic subscription fee for support services provided during regular working hours. This keeps you from facing big invoices for quick fixes.
- Availability of Cisco Network Design Specialists
Progent's certified experts for Cisco can provide help from on-staff specialists with skill in designing, deploying, and supporting networking environments based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build high-speed, high-availability, and protected infrastructure for wireline and wireless networking.
- Application Experts Group
Progent's core support offerings consist of technology integration, MS Exchange Server expertise, system security planning, and Help Desk Co-management services. Progent's Experts group offers in-depth consulting support in specific application areas. Help available from the Application Experts Team includes:
Dynamics GP/Great Plains Support and Programming
MS Project Training
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Expertise
BI Reporting Development and Troubleshooting
Microsoft Power BI Solutions
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Software Development, and SQL Server 2014 Application Development and Debugging
Oracle Management Support and Software Programming
MySQL DBA Services and Application Development
Apple Macintosh Integration
Amazon MWS Software Integration
By offering a full service one-stop source for network generalists and specialists, Progent can tailor fast, cost-effective, and comprehensive IT solutions that meet the special requirements of your company.
- Sophisticated Remote Connectivity Software
Secure online connectivity permits Progent's support professionals to observe exactly what your customers see. This makes it easier to produce fast solutions to issues that might otherwise require a costly onsite visit. Effective online connectivity tools and experienced engineers together allow Progent to repair most IT issues rapidly and economically. Progent is a pioneer in online support and remote network monitoring.
- Support for Leading VPN Products
Progent supports safe VPN access for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online connectivity enables the experts at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- Round-the-Clock Support for Maximum System Uptime
For organizations with mission-critical applications, Progent offers optional 24x7 online technical services. Combined with automated 24x7 network monitoring based on Microsoft System Center Operations Manager, this service can help produce maximum system uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing services are designed especially for budget-conscious offices whose clients require instant recourse to a Help Desk service with expert phone support and full escalation capability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of technical knowledge, refined remote support software, and familiarity with corporate IT enable offices to avoid the limitations of exclusive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched in-house resources.
Progent adds value by providing:
How Does My Business Start Getting Remote Computer Help from Progent?
- Best Practices
Progent's team of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on professional experience, at the front lines of IT service, executing a broad variety of technical projects for a large array of clients. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support staff. This means that you get not only expert IT capability, but also a support engineer with proven approaches for applying computer knowledge to fix real-world IT problems rapidly.
- Value Pricing
Progent's pricing model is to bill for remote service and on-premises help by the minute. As a result, you are invoiced exclusively for received services. Progent does not impose a higher rate for off-hours or priority service, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no initialization charge and requires no monthly commitment for services provided during regular working hours. Many support organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for fast fixes so you will not be forced to permit minor problems to fester.
- Complete Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that records and formats complete documentation for all delivered support activities. Unlike many freelance consultants or local support firms who provide minimal documentation or specifics of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service reports sent by each consultant to every client. The discipline of documenting and archiving support records results in more effective support and eliminates a variety of typical misfortunes such as when a support client is virtually held hostage to a consultant who refuses to let go of vital service information.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support companies to offer round-the-clock network tracking services based on MS System Center Operations Manager. Microsoft Operations Manager allows your computer support to be proactive instead of reactive. By anticipating potential problems before they cause downtime, network monitoring can keep your information network from painful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.