Fast Online Help for Brighton United Kingdom IT Networks
Urgent Online Support for Brighton SystemsFor organizations in Brighton United Kingdom, Progent offers remote support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to solve complex networking problems, plus the services of CISSP-accredited cybersecurity consultants to handle high-level security architecture and diagnostic jobs.

Progent's remote support engineers offer exceptional value due to the fact that they have the practical experience and have access to the advanced technology required to resolve most network problems rapidly. This reduces immediate costs because service calls use up minimal billable consulting minutes. Remote help also eliminates the expense of dispatching a consultant to your site. Your organization benefits additionally in incidental expenses by minimizing or eliminating system outages and related losses resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's advanced online consulting know-how is particularly valuable in environments that depend on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be useful.

Progent's pricing model for online help is structured to stretch your network support dollar. Progent charges by the minute for phone assistance, so you owe exclusively for the support that you actually get. In contrast to typical online support companies, Progent asks for no initialization surcharge or minimum job duration. Progent's per-minute granularity and clean policy for pricing eliminate scenarios where quick repairs somehow end up as substantial bills. Progent's penchant for solving technical issues quickly means you saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an array of optimized tools and field-tested methodologies which promote the highest level of efficiency for online technical support and repair for information networks of all sizes. Progent's Technical Response Center can communicate with your company's system without violating system security.

Progent's proven customer support reporting application keeps detailed documentation for the support that Progent's customers have received. Progent's staff consultants have the benefit of the records of assistance delivered to every Progent client by any consultant. This history of trouble tickets and repairs is organized as a readily searchable proprietary knowledge base that enables Progent's online technical professionals to share their knowledge company-wide to ensure that the quality of Progent's support grows over time. Progent's high-level accreditations and working relationships with major industry leaders including Cisco and Microsoft make available other extensive technical support databases and permit priority access to vendors' in-house support staff with the result that Progent's remote service specialists are able to come up with the best resolutions promptly.

Remote technical support services provided by Progent to clients in Brighton United Kingdom include:

ProSight Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, subscription-based services intended to allow small and mid-size businesses to benefit from the same advanced technology used by many of the world's top enterprises. The ProSight series of network management outsourcing services addresses all critical facets of information technology such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT staff and your Progent consultant so all potential issues can be addressed before they have a chance to impact your network. Find out more about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven solution for monitoring and managing your network, server, and desktop devices by offering an environment for performing common time-consuming tasks. These can include health checking, patch management, automated remediation, endpoint setup, backup and restore, A/V defense, remote access, built-in and custom scripts, asset inventory, endpoint profile reporting, and troubleshooting help. If ProSight LAN Watch with NinjaOne RMM identifies a serious problem, it transmits an alarm to your designated IT management staff and your Progent consultant so emerging issues can be fixed before they impact your network. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, monitor, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating complex management processes, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that need critical software patches, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of real-time reporting utilities designed to work with the industry's leading ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues like spotty support follow-up or endpoints with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore technology vendors to create ProSight Data Protection Services, a portfolio of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS products manage and track your data backup operations and enable non-disruptive backup and fast recovery of critical files/folders, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS helps you recover from data loss resulting from hardware failures, natural disasters, fire, malware such as ransomware, human error, ill-intentioned insiders, or software bugs. Managed backup services available in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these fully managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security vendors to provide web-based control and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises gateway device adds a deeper level of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight MFA with Cisco Duo: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication. Duo enables single-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a secured online account and enter your password you are asked to confirm your identity on a unit that only you possess and that is accessed using a separate network channel. A wide range of out-of-band devices can be utilized as this added form of authentication such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You may designate multiple verification devices. To find out more about ProSight Duo identity authentication services, go to Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Co-Managed Support: Outsourced and Shared Help Center Services
    Progent's Shared Help Desk Service provides a smooth supplement to your corporate support staff. User access to the Help Desk, provision of support services, problem escalation, ticket creation and tracking, efficiency metrics, and maintenance of the service database are consistent regardless of whether issues are taken care of by your internal support group, by Progent's team, or both. You have complete flexibility to expand or reduce your part of IT support activity as needed. Progent takes care of startup installation and provisioning of the professional services automation software plus workflow documentation, validation and training. To find out more about ProSight Co-Managed Help Desk, go to ProSight Co-Managed Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior machine learning tools to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily escape traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to automate the entire threat progression including filtering, detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent's consultants can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer organizations of any size a flexible and affordable alternative for evaluating, validating, scheduling, implementing, and documenting updates to your dynamic information system. Besides maximizing the security and reliability of your computer environment, Progent's patch management services free up time for your in-house IT team to concentrate on more strategic initiatives and activities that derive maximum business value from your network. Read more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time spent looking for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to get an unbiased assessment of the health of their information system. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your essential network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, improved compliance with government and industry security requirements, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and less downtime. Learn more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's ability either to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup/recovery system that meets your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for contract information technology projects. Billing rates for longer-term development or consulting projects are determined according to the qualifications of the consultants required. Progent's background in these special areas of information technology enables clients to execute major projects economically and on schedule. Progent's special remote consulting solutions include:

  • Call Center Support
    Progent's Help Desk support programs for companies with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all facets of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Help Desk Call Center consulting expertise can aid you in creating an effective new Call Center or revamping your current one, evaluating or enhancing Help Desk application software to handle the special needs of your business, or providing temporary online personnel to reinforce your internal Call Center group to deal with high-demand events such as software transitions, mass upgrades, or rolling out new business software.

    Progent's Help Desk Call Center staff of experienced network experts gives your computer users in Brighton United Kingdom rapid communication with a large technical support group with extensive experience delivering phone consulting and remote troubleshooting for IT systems powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Call Center perception as a key driver of company success, and Progent's goal is to solve rather than just annotate network issues.

  • Business Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Consulting staff can supply phone-based professional consulting support and education in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver expertise, customization, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft 365 Word, and Microsoft 365 Excel. For more information concerning Progent's consulting, programming, and training offerings, visit Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS environments that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts can provide world-class remote and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new implementation of Microsoft System Center2, expand or optimize your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver organizations in Brighton United Kingdom online IT infrastructure monitoring by providing System Center Operations Manager consulting. Progent can configure SCOM to fit your environment so your network maintenance is proactive rather than reactive. By detecting possible trouble spots before they evolve into network outages, automated monitoring can minimize disruptive and costly service crises. Progent can also deploy system monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or environments that support multiple OS platforms.
How Your Brighton Company Can Contact Progent's Online Service Experts
To contact Progent about urgent remote support with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Online Support, call 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Brighton United Kingdom, Progent's phone-based network support engineers are ready to provide expert and affordable system help whenever your company has to have it. More than two decades of offering remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to fine tune online connectivity tools to solve computer problems rapidly while eliminating the cost and lost time that comes with in-person service visits.

Even if your Brighton office works with a local freelance consultant or employs a full time IT staff that can deal with common network problems, Progent's Microsoft certified consultants can still offer an easy and seamless virtual extension of your on-site resources for situations when your regular IT support personnel either lack the time or the expertise to deal with unexpected network emergencies or particularly tough integration problems.

Features of Progent's Online Network Services for Brighton United Kingdom
Progent's phone help, Internet-based troubleshooting, network security expertise, and network administration services give offices in Brighton United Kingdom the greatest leverage for your IT investment. Whether you require occasional phone support and Internet-based network repair or full-time Help Desk services and network management, Progent's experts can provide your organization enterprise-level network support while permitting you to eliminate the expense and hassle of running a full-service internal IT organization. Key features of Progent's National Remote Support program include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, range of IT expertise, refined remote support software, and understanding of enterprise networking allow offices to escape the limitations associated with excessive reliance on smaller service organizations, individual freelance consultants, or over-stretched internal IT help.

Progent stands out by offering:

How Does My Business Start Getting Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.



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    Microsoft Office Communications Server provides Instant Messaging and presence in a scalable, world-class package offering advanced security, seamless integration with popular Microsoft products, an extendable, industry-standard development platform, and support for regulatory mandates such as HIPAA, SOX, and GLB. Your organization can benefit from lower costs and elevated business efficiencies, increased worker productivity, and better IP protection with this simple-to-manage, highly available solution. Successful implementations of Microsoft Office Communications Server call for extensive planning and consideration before installation. Progent's Microsoft-certified consultants can provide the skill necessary to deliver all the benefits of Microsoft Office Communications Server throughout your entire corporation.

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