Immediate Online Troubleshooting for Brighton United Kingdom IT Networks
Urgent Phone Help for Brighton SystemsFor organizations located in Brighton United Kingdom, Progent provides remote help for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have provided online support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to handle challenging infrastructure issues, as well as the services of CISA and CISSP-qualified security experts to help with advanced security design and diagnostic issues.

Progent's online support engineers offer excellent leverage due to the fact that they possess the practical experience and have access to the advanced tools needed to solve most network problems quickly. Efficient support lowers immediate expenses because solutions use up minimal billable consulting minutes. Remote help also avoids the cost of sending a consultant to your office. Your organization saves additionally with incidental costs by minimizing or eliminating network outages and related costs resulting from business disruption, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's advanced remote consulting expertise is especially helpful in environments that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an alternative.

Progent's pricing policy for online support is designed to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced only for the support that you receive. Unlike many online support organizations, Progent asks for no startup fee or minimum payments. Progent's per-minute billing unit and simple model for billing prevent scenarios where quick solutions somehow end up as major invoices. Progent's skill at dealing with technical issues quickly means you spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a set of customized tools and field-tested processes which ensure the maximum degree of effectiveness for remote help and repair for computer networks of any size. Progent provides secure VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the engineers of Progent's Technical Response Center to connect to your computer system without breaching network security.

Progent's proven service reporting application includes thorough documentation for all service that Progent's customers have been provided. Progent's staff consultants have access to the details of services provided to each client by every Progent consultant. This database of trouble tickets and fixes is stored as a quickly searchable proprietary knowledge base that allows Progent's online support professionals to communicate their experiences company-wide to ensure that the effectiveness of Progent's support improves daily. Progent's high-level certifications and close associations with important vendors such as Cisco and Microsoft make available additional extensive support knowledge bases and allow fast access to manufacturers' in-house product engineers with the result that Progent's remote consulting specialists can arrive at the best solutions promptly.

Remote services provided by Progent to customers in Brighton United Kingdom include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, fixed-price managed services intended to allow small and medium-size organizations to benefit from the same advanced technology used by many of the industry's top enterprises. The ProSight series of network management outsourcing services addresses all key aspects of modern networking including email content filtering, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior analysis technology to guard endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to manage the entire malware attack progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry information protection regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also assist your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup technology companies to produce ProSight Data Protection Services, a family of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and monitor your backup processes and enable non-disruptive backup and rapid recovery of critical files, apps, images, and virtual machines. ProSight DPS lets your business avoid data loss caused by hardware breakdown, natural calamities, fire, cyber attacks like ransomware, human error, malicious employees, or software glitches. Managed backup services available in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these managed services are most appropriate for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management provide organizations of all sizes a flexible and affordable solution for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT network. In addition to optimizing the protection and reliability of your IT network, Progent's software/firmware update management services free up time for your IT staff to concentrate on more strategic projects and activities that deliver maximum business value from your information network. Learn more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo MFA managed services incorporate Cisco's Duo technology to protect against password theft through the use of two-factor authentication. Duo enables one-tap identity verification with Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a secured online account and give your password you are requested to confirm who you are via a unit that only you have and that uses a separate network channel. A wide range of devices can be used for this second means of authentication such as a smartphone or wearable, a hardware token, a landline phone, etc. You may designate several verification devices. For more information about ProSight Duo two-factor identity authentication services, see Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of real-time and in-depth management reporting utilities designed to integrate with the top ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as inconsistent support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security companies to deliver web-based control and world-class protection for all your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to diagram, monitor, enhance and debug their connectivity appliances such as routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating tedious network management processes, ProSight WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating devices that need critical software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management staff and your assigned Progent consultant so all potential problems can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be ported easily to a different hardware solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you're planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an unbiased evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost management, improved compliance with information security regulations, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and less downtime. Read more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's ability to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective security and backup system that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for special IT projects. Billing charges for ongoing consulting tasks are determined based on the level of expertise of the consultants involved. Progent's background in these special fields of information technology allows clients to execute critical projects within budget and on time. Progent's project-based online engineering services include:

  • Call Center Support
    Progent's Help Desk Call Center service offerings for organizations with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, co-managed Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Services provide small businesses a complete solution that handles all facets of online desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's regular desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent's Help Desk consulting services can aid you in building an efficient new Call Center or revamping your existing organization, identifying or modifying Help Desk software products to handle the particular needs of your corporation, or providing occasional online staff to supplement your internal Help Desk team to deal with demanding scenarios like software transitions, major updates, or installing new applications.

    Progent's Call Center staff of veteran information technology consultants provides your clients in Brighton United Kingdom fast access to an efficient support resource with years of background delivering telephone-based help and online diagnostics for networks powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Help Desk Call Center perception as a crucial enabler of company performance, and Progent's aim is to fix rather than just record network problems.

  • Applications Support: Training, Development, and Problem Solving
    Progent's Applications Experts staff can supply online professional consulting expertise and training in key business application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and education for familiar Microsoft business applications including Microsoft CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. For additional information on Progent's consulting, custom programming, and education offerings, refer to Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless management of mixed-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts can provide advanced remote and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of Microsoft System Center2, expand or tune your current one, migrate smoothly from a prior release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Brighton United Kingdom online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services. Progent can tune Operations Manager to fit your environment so that your computer support is proactive rather than reactive. By detecting potential issues before they grow into downtime, system monitoring can avoid stressful and expensive information system failures. Progent can also assist with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or networks that support a variety of OS platforms.
How Your Brighton Company Can Contact Progent's Online Service Professionals
To contact Progent about emergency phone-based assistance with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or go to Contact Progent. For companies and startups in Brighton United Kingdom, Progent's online computer support specialists can provide professional and affordable system help the moment your company needs it. Over 20 years of offering online tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to refine remote connectivity tools to repair IT problems rapidly while avoiding the cost and lost productivity that comes with in-person support calls.

Even if your Brighton organization has a local freelance consultant or maintains an in-house IT staff that know how to handle the majority of computer issues, Progent's Microsoft certified consultants are available to offer an easy and seamless remote extension of your on-site resources in cases when your usual service personnel either don't have the availability or the expertise to fix unexpected system emergencies or especially tough integration projects.

Features of Progent's Remote Network Services for Brighton United Kingdom
Progent's online support, Internet-based repair, system security consulting, and network management services offer businesses in Brighton United Kingdom the greatest leverage for your support budget. Whether you need occasional telephone help and remote troubleshooting or full-time Help Desk services and network administration, Progent's professionals can provide your organization world class IT support while allowing you to avoid the cost and administration overhead of carrying a full-service in-house IT staff. Key features of Progent's online help program include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, breadth of technical knowledge, fine tuned remote support tools, and familiarity with enterprise networking enable companies to avoid the pitfalls associated with excessive dependence on smaller service organizations, independent freelance service providers, or over-stretched internal IT help.

Progent stands out by providing:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier Certified experts average more than ten years of real-world industry experience, at the front lines of IT support, performing a broad range of technical projects for a large mix of customers. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent teaches its support personnel. This ensures that you get not only expert technical help, but also a support engineer with proven methods for applying computer knowledge to fix real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for online service and in-person visits per minute. Consequently, you pay exclusively for received services. Progent does not impose a more expensive rate for off-hours or priority service, and inside California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. In addition, Progent imposes no service activation fee and asks no monthly commitment for support services delivered during regular business hours. Many service organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids big invoices for quick repairs so you won't be forced to allow less critical problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to handle problems that are within their comfort zone, Progent is able to focus on providing high-value services where Progent faces few competitors. Companies who work with familiar freelance consultants or who employ in-house support personnel benefit when Progent passes on information about critical technology and tested methodologies to make their IT environments more robust, protected, and efficient.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting companies to provide 24x7 system tracking services based on MS Operations Manager. MS Operations Manager allows your network support to be proactive instead of reactive. By uncovering potential problems before they cause downtime, system monitoring can save your information network from stressful and expensive service disruptions.
How Does Our Company Start Getting Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.



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