Immediate Remote Support for Brighton United Kingdom Information Networks
Immediate Phone Help for Brighton SystemsFor organizations in Brighton United Kingdom, Progent offers online technical support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered remote support to businesses in all 50 states in the United States. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to handle challenging networking issues, plus the assistance of CISA and CISSP-certified cybersecurity experts to help with advanced security design and diagnostic jobs.

Progent's remote technical support experts provide excellent leverage due to the fact that they possess the real-world background and are equipped with the sophisticated technology required to solve the majority of network issues rapidly. Efficient support reduces direct expenses since solutions accumulate minimal chargeable minutes. Online support also eliminates the cost of dispatching a consultant to your office. Your company benefits even more in incidental costs by reducing or eliminating network downtime and associated costs due to business disruption, disgruntled customers and vendors, idle workers, and distracted management. Progent's extensive online consulting expertise is especially important in environments that are dependent on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be an option.

Progent's pricing model for remote help is designed to leverage your network support investment. Progent bills per minute for telephone-based assistance, so you are invoiced exclusively for the support that you actually get. Unlike typical remote service firms, Progent requires no service activation surcharge or minimum payments. Progent's per-minute granularity and clean policy for pricing avoid situations where quick repairs manage to end up as big bills. Progent's skill at solving technical issues efficiently means you spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a collection of optimized technologies and field-proven methodologies that allow the maximum level of efficiency for remote engineering help and troubleshooting for IT networks of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the engineers of Progent's online support team to interface to your company's network without breaching network security.

Progent's advanced customer support database application includes detailed records describing the support that Progent's customers have been provided. Progent's team consultants have access to the records of support delivered to each customer by every engineer. This database of problems and responses is structured as a quickly retrievable support database that permits Progent's online support engineers to share their knowledge company-wide to ensure that the effectiveness of Progent's technical support improves daily. Progent's advanced accreditations and close relationships with major industry leaders such as Cisco and Microsoft make available additional massive technical databases and allow fast response from vendors' in-house product engineers so Progent's remote consulting experts are able to determine the most efficient solutions in the least time.

Online support available from Progent to businesses in Brighton United Kingdom include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price managed services designed to allow small and mid-size businesses to benefit from the same best-of-breed technology deployed by many of the world's leading enterprises. Progent's ProSight portfolio of outsourced network management services covers all critical aspects of information technology including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to manage the complete threat lifecycle including filtering, detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent's consultants can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup product companies to create ProSight Data Protection Services (DPS), a family of subscription-based management offerings that provide backup-as-a-service. ProSight DPS services automate and track your backup processes and allow transparent backup and fast restoration of vital files, applications, images, plus virtual machines. ProSight DPS helps your business protect against data loss caused by hardware breakdown, natural disasters, fire, malware like ransomware, user mistakes, ill-intentioned employees, or application bugs. Managed services in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these managed services are best suited for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide organizations of all sizes a flexible and cost-effective solution for assessing, validating, scheduling, applying, and tracking software and firmware updates to your ever-evolving information network. Besides optimizing the protection and reliability of your IT environment, Progent's software/firmware update management services free up time for your in-house IT team to focus on line-of-business projects and tasks that derive the highest business value from your information network. Learn more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication. Duo enables one-tap identity confirmation with iOS, Android, and other personal devices. With Duo 2FA, when you log into a secured online account and enter your password you are asked to confirm who you are on a unit that only you have and that uses a different ("out-of-band") network channel. A broad selection of out-of-band devices can be utilized for this added form of authentication such as a smartphone or watch, a hardware token, a landline phone, etc. You may register several validation devices. To learn more about Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing suite of in-depth reporting tools created to integrate with the leading ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues like spotty support follow-up or machines with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security companies to provide web-based control and comprehensive protection for all your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper layer of inspection for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and debug their connectivity hardware like routers, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating complex network management activities, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating appliances that require important software patches, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT staff and your assigned Progent consultant so that any potential problems can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to an alternate hosting environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you're planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to get an unbiased assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your core network assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include easier management, better compliance with information security regulations, more efficient utilization of network assets, faster troubleshooting, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance expert. The interview is intended to assess your company's ability to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your existing cybersecurity posture and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient AV and backup/recovery environment that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for special information technology projects. Billing charges for ongoing development or consulting projects are set according to the level of expertise of the engineers required. Progent's experience with these special fields of information technology enables customers to complete critical projects economically and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Services
    Progent's Help Desk Call Center programs for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, shared Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Services provide small businesses a complete solution that handles all facets of online desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount off Progent's normal desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Help Desk Call Center consulting expertise can assist you in building an efficient new Help Desk or revamping your current organization, selecting or modifying Call Center software products to handle the unique needs of your company, or adding occasional phone support staff to work with your in-house Call Center resources to deal with demanding situations like software migrations, mass updates, or installing new business software.

    Progent's Help Desk Call Center team of experienced network experts gives your workers in Brighton United Kingdom fast communication with an efficient network service resource with years of experience providing phone support and online troubleshooting for networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk the reputation as a crucial enabler of business efficiency, and Progent's target is to solve instead of simply document network issues.

  • Business Applications Support: Education, Programming, and Troubleshooting
    Progent's Applications Consulting Group provides online advanced consulting expertise and education in key business application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and education for familiar Microsoft applications including CRM, MS Project, Microsoft 365 Word, and Office Excel. To read additional information concerning Progent's expertise, programming, and education offerings, go to Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants can provide world-class remote and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new deployment of Microsoft System Center2, expand or tune your current one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent offers organizations in Brighton United Kingdom online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can adapt SCOM for your business so that your IT support is proactive and automated. By spotting emerging issues before they expand into full-scale emergencies, remote monitoring can head off inconvenient and expensive network failures. Progent can also assist with network monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or environments based on a mix of operating systems.
How Your Brighton Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency phone-based assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Brighton United Kingdom, Progent's phone-based network support engineers can deliver expert and economical IT support the instant your company has to have it. Over 20 years of providing remote tech support has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to refine remote connectivity tools to solve network problems quickly while eliminating the cost and lost productivity associated with on-site service calls.

Even if your Brighton business works with a local freelance support technician or employs a full time organization that can handle ordinary computer problems, Progent's Microsoft certified engineers are available to offer a convenient and seamless remote expansion of your on-site resources for situations when your regular service personnel either lack the time or the expertise to solve sudden network emergencies or particularly challenging integration problems.

Details of Progent's Online Network Services for Brighton United Kingdom
Progent's online help, Internet-based repair, network security expertise, and network management services give offices in Brighton United Kingdom unparalleled leverage for your support budget. Whether you require occasional phone help and Internet-based troubleshooting or full-time Help Desk call center support and system administration, Progent's experts can deliver your office enterprise-level network support while allowing you to avoid the expense and hassle of running a large internal IT organization. Key features of Progent's National Remote Support program include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of IT expertise, refined support tools, and understanding of enterprise networking allow businesses to escape the pitfalls of excessive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier consultants average more than ten years of real-world professional experience, at the forefront of network support, performing a broad range of technical projects for a large array of businesses. Every Progent support professional shares a proven set of personal best practices which are combined into shared best practices training that Progent instills in its consulting personnel. This ensures that you get not just expert IT skills, but also a support engineer with proven methods for applying computer knowledge to solve actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for remote support and on-site visits by the minute. Consequently, you owe only for received services. Progent does not impose a more expensive rate for after-hours or emergency support, and within California or in regions where Progent provides on-site service, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no minimum fee and requires no monthly commitment for services delivered during regular business hours. Many service firms demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for quick solutions so you won't be forced to allow less critical problems to fester.

  • Complete Documentation of Delivered Services
    Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all billed services. Unlike some independent consultants or local service organizations who offer minimal documentation or specifics of tasks done, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the service reports sent by each staff member to every customer. The practice of detailing and archiving support activity allows more effective support and eliminates a variety of typical problems such as when a support client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service companies to provide 24x7 system monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory rather than reactive. By uncovering potential issues before they cause lost productivity, system monitoring can keep your IT network from stressful and costly availability losses.
How Does My Business Start Getting Online Network Support from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.



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    Progent provides a variety of IT service packages for small businesses. These IT outsourcing and network monitoring services are built around the proactive problem handling capabilities of Microsoft System Center Operations Manager, a state-of-the-art server and IT management software platform that tracks the availability, throughput, and security of your network and identifies potential troubles before they can bring down your system. With Progent's affordably priced IT service programs, small businesses can choose a basic co-sourcing package built around Operations Manager with server monitoring, reporting, Help Desk and online troubleshooting or a complete round-the-clock outsourcing solution.

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    Systems Management Server Online Support

    Progent's Microsoft certified experts provide small and medium size companies enterprise-grade consulting services for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's standard tool for change and configuration management. SMS 2003, included in Microsoft System Center 200, enables you to deliver important applications rapidly and reliably to specified users, lower software costs and stay compliant by determining patterns of usage, improve Windows protection by increasing your awareness of weak points and by installing critical patches, manage your external workforce through accepted standards independent of connection or geography, and reduce operational expenses by fully exploiting the administrative capabilities incorporated into Windows. Progent's SMS consulting professionals can show you how to use SMS effectively for automated software and application deployment, security patch administration, and asset tracking management including program and hardware inventory.

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    Microsoft Small Business Server is an affordable suite of server products that offers the foundation for a powerful but manageable IT network. The inter-connectivity requirements of the Microsoft .NET components included with Small Business Server 2011 requires an IT consultant with real-world background and broad knowledge in designing and implementing cohesive end-to-end information technology systems. Progent's Microsoft-certified consultants have broad experience with the technologies incorporated in SBS 2011 and Microsoft SBS 2008. This expertise ensures you success in installing, managing, and troubleshooting network solutions based on the Microsoft SBS line of servers and programs.

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    The latest generation of ASA 5500-X Family of firewalls with Firepower Services offer significantly more value than Cisco's legacy firewalls and have replaced the ASA 5500 and PIX 500 security appliances for new deployments. Progent's Cisco-certified CCIE network consultants can help your company to manage your current PIX or ASA 5500 firewalls and migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also help your business to design, deploy, tune, administer and debug firewall solutions based on ASA firewalls with Firepower Services.

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    Progent offers enterprise customers the help of a certified NetApp consultant to deliver remote or on-premises expertise for NetApp's entire family of SAN storage software and hardware products including ONTAP data management, MetroCluster array-based clustering, FlexPod private cloud architecture, SnapMirror data replication, SnapVault and OSSV incremental D2D backup, Virtual Storage Console (VSC) for VMware, MultiStore/vFiler for storage partitioning, OnCommand Unified Manager Core, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage products. Areas of NetApp SAN solutions supported by Progent include SAN dsign, cloud integration, virtualization, migrations, transparent updates, storage management, information assurance, disaster recovery, and troubleshooting. Progent offers Tier 3 support to help you to resolve issues with NetApp SAN deployments quickly and affordably following best practices.

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    Progent's Citrix-certified experts can assist your business to design, install, administer, and troubleshoot a virtual Windows application delivery solution based on Citrix XenApp. Progent's Cisco CCIE network engineers can help you optimize your infrastructure for delivering server-side and client-side applications, and Progent's remote datacenter support experts can assist you to manage and support an off-site datacenter that features high availability, advanced security, and rapid recovery.

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    Altaro VM Backup from Hornetsecurity offers small and mid-size businesses a reliable and budget-friendly platform for backing up and restoring Microsoft Hyper-V and VMware-powered VMs. Altaro VM Backup can be deployed in on-premises, offsite, multi-site, and cloud-hosted environments and also enables cost-effective cloud backup to Azure storage. Altaro VM Backup protects against ransomware attacks by leveraging Immutable Cloud Storage. This produces tamper-proof data that cannot be modified by anyone including root users. Progent is a certified Hornetsecurity/Altaro partner and offers a wide range of remote or on-premises consulting services to assist you to plan, deploy, optimize and debug a comprehensive backup and disaster recovery system based on Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a fully managed backup/recovery service powered by on Altaro VM Backup.

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    Progent is a leader in cost-effectively delivering world-class IT support to small businesses. Progent's success in addressing the network service requirements of the chronically underserviced small business market is the combined outcome of major technical and process breakthroughs that have removed a great deal of the traditional expenses out of managing IT service, added unmatched professional skill into the support mechanism, and dramatically streamlined the repair process.

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    Progent's Microsoft-certified database application consultants offer small and midsize businesses online support for popular RDBMS platforms including Microsoft SQL Server, Oracle, MySQL, and Microsoft Office Access. Consulting services available from Progent include software installation and integration, database architecture and coding, management services, synchronization strategies, storage management, performance optimization, data migration, security and compliance, backup and recovery systems, problem solving, and webinar training.

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    Progent's Microsoft authorized Consultants provide three ways to help mid-size and large companies develop an efficient and successful internal Network Support Help Desk Call Center. Progent's help desk consulting services include Return on Investment evaluation, process study and improvement, executive reporting, training of internal personnel, and documentation of procedures. Progent's Software Evaluation and Deployment Support Services help businesses sift through the various high-quality Help Desk application programs on the market and determine which packages might be too expensive, lack critical functions, or align badly with your organization's corporate culture. Progent also provides short-term staffing for organizations who want to augment their in-house Help Desk staff for special projects or to fill in for absent or incapacitated workers.

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    Progent's certified ISA Server consulting experts have extensive backgrounds with Internet Security and Acceleration Server developing Microsoft ISA Server-based security solutions for IT networks with multiple offices, remote users, and line-of-business web applications. Progent's ISA Firewall experts are available to help your small business in designing and deploying an installation of ISA 2000 Server or ISA 2004 Server that meets your information security needs without overly limiting your IT system accessibility. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from ISA 2000 Server to ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or any up-to-date editions of ISA Server.

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    Altaro VM Backup from Hornetsecurity provides small businesses a dependable and budget-friendly platform for backing up and recovering Microsoft Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be deployed in on-premises, remote, multi-site, and cloud environments and also enables cost-effective backup to Microsoft Azure Block Blob storage. Altaro VM Backup protects against ransomware attacks by leveraging Immutable Cloud Storage. This produces tamper-proof data that cannot be modified by any user including root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide array of online or on-premises consulting services to help you to plan, install, manage and debug a comprehensive backup/restore solution powered by Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent delivers a managed backup/recovery service based on Altaro VM Backup technology.

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    ProSight LAN Watch is Progent's server and endpoint remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the health of vital assets that power your IT network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so any potential problems can be addressed before they have a chance to disrupt your business.

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    Altaro VM Backup software from Hornetsecurity offers small businesses a reliable and budget-friendly solution for backing up and restoring Microsoft Hyper-V and VMware-based virtual machines. Altaro VM Backup can be deployed in on-premises, offsite, multi-site, and cloud-hosted environments and also supports low-cost backup to Azure storage. Altaro VM Backup defends against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by any user including administrators. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad range of remote or on-premises services to help you to plan, install, manage and debug a modern backup/restore system based on Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent offers a managed backup/restore service powered by on Altaro VM Backup technology.

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    Progent's experts can provide Apple macOS and Mac OS X users a range of services including workstation support, Apple macOS and OS X consulting, Apple Mac co-existence with Windows environments, Microsoft Entourage and Exchange Server help, security services, and one-on-one education. Progent can assist clients to migrate to macOS from Mac OS X or earlier versions of OS X and Progent can offer help with Apple Mac applications. Progent can also help your business with iPhone integration and Apple iPad management, or migrating to iCloud services. For computer networks built solely on macOS or OS X or for systems incorporating a mix of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to handle the difficulty of designing, configuring and supporting a network environment that is reliable, secure, efficient and able to achieve your company's objectives.

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    Progent's compensation structure is built on revenue sharing, so just like working as an independent contractor, your earnings are entirely driven by your work effort. Some Progent support staff focus on quality of life and elect to work at an easy pace, using our self-determined schedule to pursue personal pursuits such as mountain biking, car racing, snow boarding, fishing, travel, or sharing private time with relatives and friends. Others use the chance to make big dollars via hard effort and long hours. Progent fully supports both ends of the spectrum and everything in the middle.

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    DoubleTake/Carbonite Software offers a family of products designed to provide small and midsize companies a range of cost-effective alternatives for replicating and restoring vital applications including Microsoft Exchange, Microsoft SQL Server, RIM Blackberry, and Microsoft SharePoint. Progent's business continuity planning consultants have extensive backgrounds incorporating DoubleTake/Carbonite products into small business information networks to create a high state of availability and disaster recovery readiness at an affordable cost.

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    The cluster technology built into the high-end editions of Windows Server 2008 is radically re-engineered to simplify the installation, setup, and administration of clusters that offer greater levels of system dependability, security, performance, and versatility. New or improved features include cluster Validation, revamped setup and installation, unified cluster administration, redesigned cluster architecture for increased availability, hardened security and quorum models, elimination of failure points, more disk and RAM capacity, and enhancements for multi-site clusters. Progent's clustered server consultants can assist your company evaluate the business benefits of Windows clustering, design and implement a deployment, train your IT personnel to manage your failover clusters, deliver ongoing consulting and support services, and create and validate a workplace recovery plan.

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    Windows Hyper-V 2016 utilizes key technologies first designed for and proven on Microsoft Azure, one of the world's biggest public clouds. This dramatically improves the ability of Microsoft's Windows Server platform to support private cloud and hybrid cloud/on-premises environments by enhancing security, uptime, scale, manageability, dependability and disaster recovery. Progent's Microsoft-certified consultants can assist you to assess the advantages of Hyper-V 2016 for your organization, set up test environments to verify the ability of Hyper-V 2016 to run your vital workloads, design an efficient network topology for a cloud-based or hybrid installation, create and carry out a non-disruptive upgrade plan, train your IT management and technical support staff, and provide ongoing consulting and troubleshooting support to make sure that your Hyper-V 2016 investment delivers the highest possible business value.

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