Enlarging your remote workforce may have a major impact on IT architecture, security, and corporate culture. Progent has 20 years of experience assisting SMBs to design, deploy, administer, tune, and debug IT networks that incorporate at-home workers. Progent can help your Brighton company to pick the right tools and adhere to best practices in creating and maintaining a safe virtual ecosystem for teleworkers that promotes teamwork and delivers maximum business value. Progent can provide support services ranging from as-needed expertise for helping you over occasional IT roadblocks to comprehensive project management or co-management to help you carry out mission-critical tasks.

Progent's consultants can assist Brighton, United Kingdom companies to succeed with any aspect of creating a high-functioning telecommuting environment by delivering network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, Call Desk services, data security, backup/restore solutions, and unified management.

Network Infrastructure for Teleworkers
Configuring the physical and software infrastructure required to support an at-home work environment can be particularly complex if you must accommodate a combination of personal equipment like desktop computers and laptops, Internet routers, and wireless appliances from an assortment of manufacturers and with a mix of operating systems and firmware levels. Progent's background delivering online support for both legacy as well as modern technologies in remote office venues allows you to make efficient use of your existing network infrastructure and provides you with ready access to expertise for implement essential upgrades. Support services offered by Progent to help you to implement a high-functioning work-at-home infrastructure include:

  • VPN technology makes it possible to establish a safe tunnel for authorized remote workers to access IT resources situated at your company data center or in a public cloud. Progent's consultants can help your company to configure and maintain VPN access between your teleworkers and your various network resources by providing remote VPN integration consulting. For organizations using Cisco's ASA firewalls, Progent's Cisco-certified ASA Firewall consultants can assist your remote workers to set up Cisco's AnyConnect client software for secure VPN connections for a wide selection of devices including Microsoft Windows, Mac, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure products enable an at-home worker to see and use a remote computer's desktop. This provides network managers more control over the computing environment of at-home employees and ensures them a consistent and more productive work experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops expertise.
  • Routers attach home computer networks to the Internet and support VPN tunnels, local Wi-Fi networks, and firewalls. Progent offers top-tier online support for setting up routers from a variety of vendors. See router configuration services from Cisco-certified experts.
  • Home Wi-Fi networks, often shared by families and visitors, are commonly used by telecommuters to connect to their router for work. This can cause performance and cybersecurity issues. Progent can assist businesses to mitigate these issues by delivering expertise that include Cisco Aironet integration consulting, Cisco-certified Meraki wireless installation consulting, and Ubiquiti Unifi WiFi access point integration help.
  • Internet access methods impact the performance and reliability of connections between telecommuters and the corporate network. Mission-critical processes may require backup Internet access in case the normal connection breaks. Progent can provide guidance for selecting Internet service providers, choosing appropriate service bundles, and setting up fault-tolerant Internet access. See Internet access solutions.

VoIP Integration for Telecommuters
Expanding the company phone environment to accommodate telecommuters is critical to maintaining an effective at-home workforce. A variety of cloud-centric IP voice platforms are popular with SMBs to server remote users. Many larger organizations rely on Cisco's current or older platforms for VoIP solutions. Progent can help organizations of any size to plan or maintain a telecommuter IP voice service that provides the versatility, transparency and protection required for telecommuters. Progent's Cisco-certified CCIE Voice consultants offer advanced support to help organizations tune their existing Cisco IP voice systems to handle an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) delivers enterprise IP telephony features to devices like VoIP phones, media processing platforms, VoIP gateways, and mixed media software deployed across the network. Unified Communications Manager manages other combined media services like messaging, video conferencing, and customer interaction networks. For details about Progent's Cisco Unified CM or CUCM expertise, refer to Cisco Unified Communications Manager expertise.
  • CallManager is Cisco's earlier call-processing agent and has been replaced by Cisco Unified CM. Progent can assist you to support your current CallManager deployment or upgrade smoothly to Cisco's current IP telephony solutions. To find out about Progent's support services for Cisco CallManager and Cisco's other early IP voice platforms, visit Cisco CallManager consulting.
  • Cisco IP Gateways provide connectivity with public telephony networks and with users operating beyond the corporate perimeter like telecommuters. Progent offers consulting expertise for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 product lines and for modern Cisco SIP gateways. See Cisco SIP gateway integration expertise.
  • Other VoIP Products supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to enhance your wide area network architecture to support these VoIP solutions and provide as-needed integration and troubleshooting services.

Video Conferencing for an At-Home Workforce
A broad selection of voice/video conferencing products from leading technology companies support online meetings, video conferencing, chat sessions, and screen/content sharing for both onsite users and telecommuters. Many companies utilize a mix of conferencing products to meet the needs of their various partners and customers. Progent's communications experts can assist your organization to maintain your existing conferencing ecosystem and enhance the engagement of your remote workforce.

  • Skype for Business is Microsoft's popular communications product that enables presence, instant messaging, audio and video conferencing plus the transparent integration of these functions within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified specialists who can assist your company to deploy and manage Skype for Business client software to support your at-home employees. To learn more about Progent's consulting services for Skype for Business, visit Skype for Business consulting services.
  • FaceTime is Apple's group video phone platform for compatible iOS and Mac devices. FaceTime runs on Wi-Fi or cellular Internet connections. Later editions of FaceTime allow as many as 32 concurrent users for voice/video sessions. For details about Progent's consulting services for FaceTime, refer to Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides online conferencing for most desktop or mobile devices. Offered through Cisco's Webex Cloud, Webex services include sharing discrete content or computer screens, presentations that incorporate rich media including Microsoft PowerPoint, network-based capture, plus editing and playback for training. To learn more about Progent's consulting services for Webex as well as for other video conferencing products from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams acts as a hub for conversations, contacts, and information with capabilities such as video calling, threaded chat, plus data sharing. To learn more about Progent's consulting services for Teams as well as for other Microsoft 365 apps, refer to Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and troubleshooting services for these products and help you to optimize your WAN architecture to host them.

Microsoft Integrated Collaboration Software for Telecommuters
Microsoft's collaboration products are tightly integrated with Microsoft's popular Office and Microsoft 365 families, providing a powerful environment of productivity apps that deliver a consistent user interface for sharing data and ideas throughout a corporate network and on a broad selection of endpoints. Progent has delivered remote consulting services for SharePoint and Exchange Server since their first releases and can assist your company to tune these flagship collaboration platforms to optimize the effectiveness of your remote workers.

SharePoint Server Configuration Experts for At-Home WorkersSharePoint utilizes web entities to promote collaboration and information delivery by providing policy-based access to data, workflow, and tools for looking through company-wide information silos. SharePoint permits you to create protected web portals that allows remote workforce to see and update aggregated corporate intelligence via Intranets (Wikis), Blogs, social sites, and Web Parts. To find out about Progent's SharePoint expertise, visit SharePoint configuration and application development consulting.

Exchange Configuration Consultants for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange consulting expertise, visit integration consulting for Exchange Server.

Onedrive Deployment Consultants for At-Home WorkersOneDrive is Microsoft's collaborative cloud-based storage service, similar to GoogleDrive. Remote workers can store files to OneDrive, and co-workers anywhere can share them securely via a web browser. Included with Office and Microsoft 365, OneDrive enables remote workers to jointly author files. Revisions created offline are automatically synced when you go back online. To find out about Progent's expertise for Microsoft OneDrive, visit Onedrive configuration experts.

Cloud Integration Services for Teleworkers
Progent offers fast and affordable remote support for enabling organizations to build, manage and troubleshoot cohesive hybrid network models that incorporate internal data centers, teleworkers, branches, and cloud resources. Progent offers top-tier consultant for all modes of cloud service including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help teleworkers fix issues with public cloud access, authentication, and cybersecurity.

Microsoft Azure Integration Services for Remote WorkersAzure is a popular family of public cloud services that allows you to use IT infrastructure, virtual servers, and key applications running on Microsoft's extensive cloud. Microsoft Azure offers more than one hundred cloud-based services including the ability to host Windows and Linux-powered virtual machines, on-demand cloud storage, email and messaging, app development with Visual Studio, and data protection. Progent can assist your organization to set up virtual machines on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, streamline identity control with Azure Active Directory, and plan backup and restore solutions with Azure Backup. Progent's cloud experts can also help you establish secure access to Azure for at-home workers by configuring and debugging firewall appliances and VPN IPsec tunnels. For information about Progent's consulting expertise for Azure, visit Azure expertise.

Microsoft 365 Integration Services for TelecommutersMicrosoft 365, formerly branded Office 365, is Microsoft's growing family of client productivity applications and cloud-based services offered by subscription. Microsoft applications and services are marketed in a selection of plans intended for users ranging from students and households to major enterprises. Progent can provide fast and affordable online contact with consultants familiar with Microsoft 365-compatible devices running Windows, Mac, iOS, and Google Android operating systems. Progent can help your business to evaluate the various subscription bundles offered with Microsoft 365 and configure 365 applications for your teleworkers to achieve top business value. To learn about Progent's expertise for Microsoft 365, see Microsoft 365 consulting expertise.

Exchange Online Integration for At-Home WorkersMicrosoft 365 Exchange Online is among the most widely used cloud-based applications in the Microsoft 365 product suite. Exchange Online provides the advantages of lower costs for physical infrastructure, simplified management, on-demand scaling, high reliability, and additional advantages associated with public clouds. Microsoft has engineered Microsoft 365 Exchange Online to operate smoothly with on-premises Exchange environments, allowing you to create hybrid cloud/onsite networks. Progent's Exchange consultants are available for occasional assistance to get you through tough IT roadblocks and can also provide comprehensive project management outsourcing to ensure your telecommuters have easy and safe access to your Microsoft 365 Exchange Online environment. To find out Progent's consulting expertise for Exchange Online, go to Exchange Online configuration and troubleshooting expertise.

Amazon AWS Integration Services for At-Home WorkersAmazon AWS is a pioneer in the public cloud computing arena and is the world's top source of cloud services. Progent can provide rapid and affordable online access to cloud integration experts who can help your organization to design, implement, maintain, and debug hybrid IT networks that integrate Amazon AWS cloud services with on-premises data centers and with other public clouds such as Microsoft Azure. Progent also offers the skills of Cisco-certified CCIE networking experts to help your company to create a high-availability network architecture so your employees have a consistent computing environment regardless of whether they are working from your main office, a branch office, at home, or on the move. For information about Progent's support services for Amazon AWS, go to Amazon AWS consulting support.

Google Cloud Platform Integration for Remote WorkersGoogle Cloud is a popular collection of public cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco experts can assist your business to extend your current IT resources with the Google Cloud, and Progent's database experts can show you how to make your key applications cloud friendly so your telecommuters can benefit fully from Google Cloud services. Progent's consultants can assist your business to deploy VMs on Google Cloud Compute Engine, plan a cost-effective storage solution with GCP Storage, and streamline identity control for remote workers with GCP Cloud Identity services. Progent's experts can also help your business to use GCP's unified management technology to control and monitor your GCP ecosystem. For details, see Google Cloud Platform (GCP) integration expertise.

Help Desk Support for Remote Workers
A fast, enterprise-wide transition to a telecommuter workforce, which could be driven by a pandemic or as an element of a business continuity preparedness plan, can overwhelm even the most efficient internal Help Desk. Progent's Help Desk services allow organizations of any size to outsource or expand their Help Desk Call Center with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Help Desk Call Center support services utilize Progent's extensive team of online technical support specialists combined with world-class trouble ticketing and tracking technology to provide an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of remote Level 1 PC support from initial help requests through trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows at-home employees to monitor or revise the status of their current trouble tickets, add details, and append screenshots or relevant files. Desktop support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop support rates, and Progent offers the option of rapid escalation to Level 2 and Level 3 IT specialists to deal with complex issues. To learn more, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Help Desk Augmentation Service allows you to expand your current Help Desk Call Center team by sharing responsibilities for Help Desk Call Center support transparently between your regular IT support organization and Progent's extensive team of desktop support engineers and subject matter experts. Progent's co-managed Help Desk service is based on a co-sourcing support model utilizing the leading professional services automation tool for managing help requests and trouble tickets, assigning responsibility, tracking progress, and producing reports. For details about how Progent's Call Center Augmentation Services can help your business to provide world-class IT support to your telecommuters, go to Progent's Call Center supplementation Services.

Security for Telecommuters
At-home staff members commonly use their personal devices and usually work in a poorly secured physical space. This situation multiplies their susceptibility to malware threats and calls for judicious configuration of corporate firewalls, AV tools, multi-factor authentication, remote endpoint monitoring, thorough user training, and the creation of security policies built on best practices. Progent's seasoned roster of cybersecurity support consultants can assist your business to plan, configure and maintain an effective security solution that protects vital IT assets in networks that incorporate an at-home workforce.

Firewall Integration Services for At-Home WorkersFirewalls allow companies to create a network that can be securely utilized by local users and by telecommuters, mobile users, vendors, clients, and the public. Modern firewall appliances allow you to assign and control appropriate permissions to different groups of users and to scale your network and modify your security profile as your business evolves and as network attacks become increasingly sophisticated. Progent supports both new and older security devices from all major vendors like Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. To learn more about Progent's firewall support expertise, go to firewall configuration and support expertise.

Remote Security Monitoring and Management for TelecommutersRemote Endpoint Security Monitoring makes it easy to watch over the disparate computers utilized by remote workers and either block or spot and mitigate the latest cyber attacks such as ransomware. With Progent's ProSight Active Security Monitoring services, a lightweight agent is put on every secured endpoint, monitoring all activity and using advanced behavioral threat analysis from SentinelOne to identify new threats before they can spread. When an attack is discovered, ProSight ASM instantly isolates the impacted endpoint device from the corporate network to contain the threat. Since the ProSight ASM agent is autonomous, endpoints remain protected even if they are offline. Progent is a SentinelOne Partner, dealer, and integrator. To learn more about ProSight Active Security Monitoring, go to remote endpoint security monitoring for at-home workers.

Two-factor Authentication Services for At-Home WorkersProgent's Duo MFA Service Plans incorporate Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication (2FA). Duo supports single-tap identity confirmation on iOS, Google Android, and other personal devices. With Duo 2FA, whenever you sign into a secured application and enter your password you are asked to verify who you are on a unit that only you possess and that uses a separate network channel. A broad range of devices can be used as this second means of authentication including a smartphone or wearable, a hardware/software token, a landline phone, etc. You can register multiple validation devices. To learn more about Duo identity validation services, visit Duo MFA two-factor authentication (2FA) services for teleworkers.

Security Audit Services for At-Home WorkersSecurity Audits can evaluate the vulnerability of your network to all classes of external and local security attacks for an environment that includes at-home workers. Progent can deploy remote, automated security analysis scanning for rapidly and affordably detecting a wide variety of security gaps that can be found via the Internet. Progent's security audit consulting services, which can be managed by security experts with advanced credentials including CISM, ISSAP, and GIAC, can assist your business to audit your workflows and policies and review your IT infrastructure to allow you to implement the highest level of security for your remote workers.

NodeZero Pentetration Testing for Work-from-Home EnpointsHorizon3.ai's NodeZero Pentest Platform is a breakthrough penetration test (pentest) product family that supports automated threat assessment of your at-home connectivity solution and your internal and perimeter networks to help you expose, rank, fix, and verify security vulnerabilities before threat actors can exploit them. Progent can help you to deploy NodeZero to perform thorough pentests of your network perimeter and your internal network in order to evaluate your current security profile. Progent's NodeZero experts can also help you to strengthen your existing network security and can assist you to plan and deploy a cohesive cybersecurity ecosystem that simplifies management and delivers maximum cyber defense for on-prem, cloud-based, at-home, and perimeter IT assets. To learn more details about Progent's vulnerability analysis services based on on NodeZero's PEN test platform, refer to Consulting Services for NodeZero's Pentest Products.

Download White Paper: Protecting a Work-From-Home (WFH) Network
To view or download a white paper about critical things to concentrate on for protecting an IT environment that incorporates work-from-home staff, click:
Protecting a Work-From-Home Environment White Paper. (PDF - 2.4 MB)

Data Protection for Teleworkers
The field of Data Protection covers backing up and recovering critical data so as to avoid data loss and reduce restoration time and effort in the event of storage failures due to hardware breakdowns, software glitches, operator error, cyber attack, or any other reason. Reliable data protection strategies can be especially challenging to design and maintain in hybrid networks that combine in-house data centers, cloud resources, and an at-home workforce.

  • Backup/Recovery strategies for remote workers must address diverse types of personally owned endpoint devices. Progent can provide fast online access to experts knowledgeable about a broad array of platforms for backing up Windows, Apple Mac and Linux/UNIX servers and desktop computers as well as notebooks, tablets and handhelds. Popular backup/restore solutions maintained by Progent's backup/recovery consultants include Barracuda Backup, Azure Backup, DoubleTake Software, CrashPlan, Mozy, and Time Machine. To back up data distributed across a wide area network, Progent can provide ProSight Data Protection Services, a managed backup/recovery subscription service that utilizes cloud-based storage and features fine-grained restore and unified management capabilities.
  • Disaster Recovery/Business Continuity (DR/BC) plans commonly anticipate circumstances that require a temporary switch to a work-at-home environment. Progent's expert disaster recovery preparedness consultants and business continuity specialists can help your business to create, document and validate a DR/BC strategy that includes the process of moving to telecommuting.

Unified Management for an At-Home Workforce
Microsoft has rebranded and reshuffled its endpoint management platforms under the title Microsoft Endpoint Manager, which encompasses Intune for cloud-based management of remote endpoints and Configuration Manager for managing local computers. Microsoft Endpoint Manager features a centralized solution for safeguarding corporate data by controlling local, mobile, and home-based endpoints.

Intune
Intune is part of Microsoft's Endpoint Management suite that also includes Microsoft Configuration Manager. Intune is a cloud service for managing and protecting remote computers and software. Managed endpoint computers can be personally owned or business owned. Network administrators managing the endpoint devices of telecommuters can use Intune to provision and validate applications on devices, push patches and certificates, configure rules for accessing information and networks, set passwords, establish VPN connections, determine how home-based workers share data, set up threat protection, ensure security compliance, and wipe corporate data from lost, stolen or deactivated devices. Microsoft Intune works with iOS, Google Android, Windows, and macOS/OS X computers. To learn about Intune and to find out how Progent can help your company to use Microsoft's Endpoint Management to administer the devices of your telecommuters, see Intune mobile endpoint management consultants.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized Mobile Device Management product that allows network administrators to keep offsite endpoint devices current and protected. Workspace ONE uses VMware AirWatch for centralized endpoint administration combined with VMware's Horizon virtual software delivery platform for authorization control, app management, and configuration management of endpoints. Workspace ONE operates with devices based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-site deployment via a one-time purchase. Top capabilities of Workspace ONE include fast remote provisioning of out-of-the-box notebooks, quick onboarding of new employees, policy set up and enforcement for all classes of endpoints, aggregated reporting and performance analytics, an email encryption gateway, and seamless integration with Microsoft applications and cloud-based products. For details about Progent's support for VMware Workspace ONE, visit VMware Workspace ONE remote endpoint management expertise.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and maintaining a productive work-from-home solution for your Brighton, United Kingdom business, phone 1-800-993-9400 or visit Contact Progent.