Expanding your telecommuter workforce can have a major effect on network infrastructure, security, and company culture. Progent has 20 years of background helping SMBs to design, configure, administer, optimize, and debug IT networks that incorporate at-home workers. Progent can help your Brighton organization to select the appropriate technologies and adhere to leading practices in building and maintaining a safe virtual ecosystem for telecommuters that promotes teamwork and delivers top value. Progent can provide services ranging from as-needed expertise for helping you past occasional technical roadblocks to comprehensive project management to help you successfully complete business-critical tasks.

Progent's consultants can help Brighton, United Kingdom businesses to with any aspect of creating a high-performing remote work environment by providing network infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, cloud connectivity, helpdesk services, security monitoring, backup/restore solutions, and streamlined management.

Infrastructure for Teleworkers
Setting up the physical and software infrastructure needed for an at-home workforce can be particularly challenging if you have to manage a combination of personal hardware like desktop computers and laptops, routers, and Wi-Fi appliances from various vendors and with a variety of OS software and firmware levels. Progent's experience providing remote support for both outdated as well as modern technologies in virtual office solutions enables you to make efficient use of your existing infrastructure and offers fast access to expertise for implement essential upgrades. Support services offered by Progent to assist you to implement a high-functioning work-at-home ecosystem include:

  • Virtual Private Network technology allows you to create a safe tunnel for authorized remote workers to use IT resources situated at your company datacenter or in the cloud. Progent's consultants can help you to configure and manage VPN connections between your at-home workforce and your various network resources by providing online VPN integration consulting. For organizations using Cisco's ASA security appliances, Progent's Cisco ASA experts can help your telecommuters to utilize Cisco's AnyConnect software to provide secure VPN tunneling for a broad range of endpoint devices such as Windows, macOS, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure (VDI) platforms allow a teleworker to view and use a data center PC's desktop. This provides IT managers more control over the computing environment of telecommuters and ensures remote users a familiar work experience. Progent's virtual desktop consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
  • Routers connect home networks to the Internet and support VPN connections, home wireless connectivity, and firewalls. Progent offers expert remote consulting for deploying routers from a variety of vendors. See router configuration services from Cisco-certified consultants.
  • Home Wireless networks, typically shared by an entire household and guests, are frequently utilized by at-home employees to access their Internet router for work. This can cause throughput as well as security problems. Progent can assist you to mitigate these problems by providing services that include Aironet integration expertise, Cisco Meraki wireless deployment consulting, and Ubiquiti wireless AP setup assistance.
  • Internet connectivity solutions affect the speed and availability of connections between telecommuters and the corporate data center. Mission-critical applications might require backup Internet access in case the normal connection fails. Progent can provide guidance for picking Internet service providers, selecting appropriate bandwidth and data volume bundles, and integrating high-availability Internet connections. Refer to Internet access integration services.

VoIP Solutions for Telecommuters
Extending the corporate PBX environment to include remote users is vital to maintaining a productive work-at-home solution. A variety of cloud-centric digital PBX products are used by small and mid-size businesses to support teleworkers. Many larger organizations depend on Cisco's current or legacy platforms for VoIP management. Progent can assist organizations of all sizes to plan or tune a remote VoIP service that delivers the versatility, transparency and security needed for teleworkers. Progent's Cisco-certified CCIE IP Voice experts offer high-level support to assist businesses tune their existing Cisco VoIP environments to support an expanding remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) delivers enterprise telephony capabilities to devices such as VoIP phones, media processing platforms, VoIP gateways, and multimedia applications used across the network. Unified Communications Manager supports additional combined media services such as messaging, video conferencing, and customer interaction networks. For details about Progent's Unified Communications Manager support, refer to Cisco Unified CM expertise.
  • Cisco CallManager is Cisco's legacy call-processing software and has been superseded by Cisco Unified CM or CUCM. Progent's consultants can assist your company to maintain your existing CallManager environment or upgrade smoothly to Cisco's current IP telephony products. For details about Progent's expertise for Cisco CallManager and Cisco's other older IP voice products, see CallManager expertise.
  • Cisco IP Gateways provide integration with public telephony networks and with users operating outside the corporate firewall such as at-home workers. Progent offers expert support for Cisco's legacy IP gateways including the UC520, UC540 and UC560 products and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration consulting.
  • Additional VoIP Products supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to expand your WAN architecture to support these VoIP solutions and deliver online configuration and troubleshooting services.

Video Conferencing for Teleworkers
A wide selection of voice/video conferencing platforms from leading technology companies enable online discussions, video conferencing, chat sessions, and content sharing for both local users and at-home workers. Many organizations utilize a mix of conferencing products to accommodate their various partners and customers. Progent can assist your organization to maintain your current conferencing ecosystem and enhance the engagement of your remote workforce.

  • Skype for Business is Microsoft's leading unified communications platform that enables presence, instant messaging, audio and video calling and conferencing plus the seamless integration of these functions within Office desktop and Microsoft 365 applications such as PowerPoint, Word, and Excel. Progent can provide the skills of Microsoft-certified consultants who can help your company to configure and manage Skype for Business clients to accommodate your at-home workforce. To learn more about Progent's support services for Skype for Business, visit Skype for Business consulting services.
  • FaceTime is Apple's group video calling platform for compatible iOS, iPadOS, iPod and macOS devices. FaceTime runs over Wi-Fi or cellular Internet connections. Later editions of FaceTime allow up to 32 simultaneous users for video calls. To learn more about Progent's support services for Apple FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides remote conferencing for most computing devices. Delivered through Cisco's Webex Cloud platform, Webex capabilities include sharing granular content or screens, presentations that embed rich media such as Microsoft PowerPoint, network-based capture, plus editing and playback for training. To learn more about Progent's support services for Webex and for other video conferencing products from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams acts as a hub for conferencing, contacts, and content with capabilities that include IP voice and video calling, persistent threaded chat, plus file sharing. For details about Progent's consulting services for Teams as well as for additional Microsoft 365 apps, see Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and troubleshooting services for these conferencing platforms and assist your business to tune your network infrastructure to host them.

Microsoft Integrated Collaboration Platforms for Remote Workers
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office and Microsoft 365 suites, offering a powerful ecosystem of productivity apps that create a cohesive user experience for sharing information across a corporate network and on a broad selection of endpoint devices. Progent has delivered remote consulting support for Microsoft SharePoint and Exchange Server since their initial publication and can help your company to tune these flagship collaboration platforms to optimize the productivity of your at-home workers.

SharePoint Server Deployment Experts for At-Home WorkersSharePoint utilizes web entities to enable collaboration and information delivery by offering policy-based access to data, business processes, and utilities for looking through company-wide business data. SharePoint enables you to build protected portals that allows remote workforce to see and edit aggregated business intelligence via Intranets (Wikis), Blogs, social networking sites, and Web Parts (Widgets). For details about Progent's SharePoint consulting services, see SharePoint configuration and application development expertise.

Exchange Configuration Experts for Remote WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange consulting services, see integration consulting services for Microsoft Exchange Server.

Microsoft Onedrive Configuration Experts for At-Home WorkersOneDrive is Microsoft's shared cloud-based file hosting and synchronization service, similar to GoogleDrive. At-home workers can store files to OneDrive, and co-workers can access them securely via a browser. Included with Office and Microsoft 365, OneDrive enables remote workers to co-edit files. Edits made offline are synced when you reconnect to the Internet. For information about Progent's consulting services for OneDrive, visit Microsoft Onedrive configuration experts.

Cloud Integration Services for Telecommuters
Progent offers advanced remote assistance for helping businesses to build, manage and repair integrated network architectures that include internal data centers, remote workers, branch offices, and public cloud services. Progent offers expertise for all types of cloud service including Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service. Progent can help teleworkers fix issues with public cloud connectivity, identity, and security.

Azure Integration for At-Home WorkersAzure is a leading family of cloud services that enables you to use IT infrastructure, servers, and critical applications running on Microsoft's extensive cloud. Azure offers more than 100 cloud-based services such as hosting for Windows and Linux-based VMs, on-demand cloud storage, email and messaging, application development with Visual Studio, and data protection. Progent can help you to set up VMs on Azure Virtual Machines, configure storage on Azure Storage services, unify identity control with Azure Active Directory, and design data backup and restore solutions with Azure Backup. Progent can also help you create protected access to Azure for telecommuters by configuring and troubleshooting firewall appliances and VPN tunnels. To learn about Progent's expertise for Microsoft Azure, see Microsoft Azure consulting services.

Microsoft 365 Integration for At-Home WorkersMicrosoft 365, previously called Office 365, is Microsoft's growing family of business productivity software and cloud services available on a subscription basis. Office applications and services are provided in a variety of plans designed for users ranging from individuals and households to major enterprises. Progent offers quick and affordable remote contact with experts familiar with Microsoft 365-compatible devices based on Windows, Mac, iOS, and Google Android operating systems. Progent's experts can help your business to evaluate the numerous subscription plans offered with Microsoft 365 and configure 365 apps for your remote workers to achieve top business value. For information about Progent's consulting services for Microsoft 365, visit Microsoft 365 consulting expertise.

Microsoft 365 Exchange Online Integration Services for Remote WorkersMicrosoft 365 Exchange Online is among the most widely used applications in the Microsoft 365 product suite. Microsoft 365 Exchange Online provides the advantages of reduced costs for data center infrastructure, easier management, dynamic scaling, high availability, and other benefits associated with public clouds. Microsoft has engineered Microsoft 365 Exchange Online to operate seamlessly with on-premises deployments of Exchange, allowing you to build hybrid cloud/onsite networks. Progent's certified Exchange consultants can provide as-needed help to get you through challenging IT roadblocks and also offer comprehensive project management services to ensure your at-home workers have easy and safe access to your Exchange Online deployment. To find out Progent's expertise for Microsoft 365 Exchange Online, refer to Microsoft 365 Exchange Online configuration and troubleshooting expertise.

Amazon AWS Integration for Remote WorkersAmazon Web Services (AWS) is a trailblazer in the public cloud arena and is the world's biggest provider of cloud-based services. Progent can provide rapid and economical online access to cloud connectivity experts who can assist your organization to design, deploy, manage, and troubleshoot hybrid IT networks that integrate Amazon AWS cloud-based services with local resources and with other public clouds such as Microsoft Azure. Progent also can provide the skills of Cisco-certified CCIE networking consultants to help your company to create a high-uptime network architecture so your users have a consistent computing experience regardless of whether they are working from your main office, a remote branch, at home, or on the move. For information about Progent's consulting services for Amazon AWS, visit Amazon AWS consulting expertise.

Google Cloud Platform Integration Services for Remote WorkersGoogle Cloud Platform (GCP) is a popular collection of cloud computing services that provides Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco consulting experts can assist you to expand your current IT assets with the Google Cloud Platform, and Progent's DBA consultants can show you how to make your mission-critical applications cloud friendly so your remote workers can benefit fully from Google Cloud services. Progent can assist you to set up virtual machines on Google Cloud Compute Engine, design an efficient storage solution with GCP Storage services, and streamline access control for telecommuters with Google Cloud Identity. Progent's consultants can also help your organization to utilize GCP's management technology to control and monitor your Google Cloud environment. To find out, go to Google Cloud Platform (GCP) consulting expertise.

Help Desk Call Center Services for Remote Workers
A fast, company-wide transition to a telecommuter business model, which could be driven by an epidemic or as part of a business continuity plan, can overwhelm even the most efficient internal Call Desk. Progent's Help Desk services allow organizations to outsource or expand their Support Desk by using Progent's online Technical Response Center services.

  • Progent's Standard Call Center services leverage Progent's nationwide team of online technical support specialists along with enterprise-class trouble ticketing and tracking software to provide an economical, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of remote Level 1 PC technical support from initial help requests through trouble ticket creation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal allows telecommuters to check or update the status of their active tickets, add information, and append screenshots or relevant files. Support services are provided at a substantial price reduction off Progent's normal Level 1 desktop service rates, and Progent makes available optional fast escalation to Level 2 and Level 3 IT experts to resolve complex issues. For details, see Progent's Standard Helpdesk Services for small companies.
  • Progent's Call Center Supplemental Service enables your company to supplement your current Help Desk organization by splitting delivery of Call Desk support services seamlessly between your regular IT support staff and Progent's nationwide roster of desktop support engineers and subject matter specialists. Progent's shared Help Desk service uses a collective support model based on the number one PSA tool for handling service requests and trouble tickets, establishing responsibility, monitoring progress, and generating management reports. For details about how Progent's Support Desk Augmentation Services can enable your company to provide best-in-class IT support to your at-home workforce, visit Progent's Help Desk Call Center augmentation Services.

Security and Compliance for Telecommuters
At-home employees commonly use their own computers and often work in an unsecured physical area. This multiplies their susceptibility to cyber threats and requires careful configuration of corporate firewalls, anti-malware tools, multi-factor authentication, remote monitoring, thorough end-user training, and the creation of policies based on best practices. Progent's veteran roster of cybersecurity support consultants can assist your business to plan, deploy and maintain an effective cybersecurity solution that guards critical information resources in environments that incorporate an at-home workforce.

Firewall Integration Services for At-Home WorkersFirewalls allow you to build a network environment that can be securely utilized by local users as well as by telecommuters, mobile users, vendors, clients, and the public. Next-generation firewall devices allow you to assign and control appropriate permissions to various groups of users and to expand your network and modify your cybersecurity posture as your company evolves and as network attacks become more sophisticated. Progent supports both current and older firewall devices from all major manufacturers like Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. For details about Progent's firewall configuration services, refer to firewall integration and support services.

Remote Endpoint Monitoring Services for TeleworkersRemote Endpoint Monitoring makes it easy to watch over the various devices utilized by remote workers and either block or identify and respond to modern threats like ransomware. With ProSight Active Security Monitoring (ASM) services, a small-footprint agent is put on each protected endpoint, monitoring all activity and utilizing advanced machine learning and full execution context from SentinelOne to detect new attacks before they can spread. When a cyberattack is discovered, ProSight ASM immediately disconnects the impacted device from the network to quarantine the malware. Because the ProSight Active Security Monitoring software agent is self-contained, endpoints remain protected even when they are disconnected from the Internet. Progent is a SentinelOne Partner, dealer, and integrator. To learn more about ProSight ASM, refer to remote endpoint security monitoring for at-home workers.

Two-factor Authentication (2FA) Services for Remote WorkersProgent's Duo MFA Service Plans utilize Cisco's Duo technology to protect against password theft by using two-factor authentication (2FA). Duo enables one-tap identity confirmation on Apple iOS, Google Android, and other personal devices. With 2FA, whenever you sign into a secured application and enter your password you are asked to confirm who you are on a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A broad range of devices can be used as this second means of ID validation including an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You can register several validation devices. To learn more about Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication services for telecommuters.

Security Audit Services for At-Home WorkersSecurity Audits can assess the vulnerability of your information system to all types of external and local security attacks for a network that incorporates at-home workers. Progent can run remote, automated security inventory scanning for quickly and affordably detecting a broad range of security gaps that can be surfaced over the Internet. Progent's security audit experts, which can be managed by data security professionals with advanced credentials such as CISA, ISSAP, and GIAC, can help your company to evaluate your processes and policies and assess your WAN infrastructure to allow you to design the highest level of protection for your remote workers.

NodeZero Pen Testing for Work-from-Home EnpointsHorizon3.ai's NodeZero Penetration Testing Platform is a leading-edge penetration test (pentest) product family that supports autonomous threat assessment of your at-home connectivity solution as well as your internal and perimeter networks so you can uncover, rank, remediate, and verify security vulnerabilities before threat actors can take advantage of them. Progent can assist you to use NodeZero to carry out thorough penetration tests of your network perimeter and your internal network so you can determine your present security posture. Progent's NodeZero experts can also assist you to harden your network security and can assist you to plan and deploy a unified cybersecurity strategy that streamlines management and provides maximum protection for on-prem, multi-cloud, remote, and perimeter IT assets. To learn additional information about Progent's threat assessment services based on on NodeZero's pentest platform, visit Consulting Support for NodeZero's Pentest Products.

Download White Paper: Protecting a Work-From-Home (WFH) Environment
To read or download a white paper describing key things to focus on for protecting a network that supports telecommuters, click:
Protecting a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)

Data Protection for Teleworkers
Data Protection covers saving and recovering vital information in order to prevent data loss and minimize restoration time and effort in case of storage system failures due to hardware issues, software glitches, user error, cyber attack, or other causes. Reliable data protection solutions can be particularly difficult to design and maintain in hybrid environments that combine local data centers, cloud resources, and an at-home workforce.

  • Backup/Recovery solutions for teleworkers must address multiple kinds of user-owned endpoint devices. Progent can provide fast remote access to experts familiar with a wide array of products for protection Microsoft Windows, Apple and Linux/UNIX powered servers and desktop computers as well as laptops, iOS and Android tablets and smartphones. Leading backup/recovery products supported by Progent's backup/recovery experts include Barracuda Backup, Azure Backup, DoubleTake Software, CrashPlan, Mozy, and Time Machine. To back up resources distributed across a wide area network, Progent offers ProSight Data Protection Services (DPS), a backup/recovery subscription service that utilizes cloud-based storage and features fine-grained restore and centralized management.
  • Disaster Recovery/Business Continuity plans typically envision circumstances that require a quick changeover to telecommuting. Progent's expert disaster recovery planning experts and business continuity planning specialists can help your company to develop, document and validate a DR/BC plan that includes the logistics of moving to an at-home workforce.

Unified Management for an At-Home Workforce
Microsoft has rebranded and reshuffled its endpoint management platforms under the title Endpoint Manager, which includes Intune for cloud management of remote devices and Configuration Manager for managing onsite endpoints. Microsoft Endpoint Manager provides a centralized solution for protecting critical data by controlling local, mobile, and home-based endpoints.

Intune
Intune is a component of Microsoft's Endpoint Management family that also features Configuration Manager. Intune is a cloud service for managing and protecting mobile devices and applications. Managed endpoint devices can be user owned or company owned. IT admins managing the enrolled endpoint computers of telecommuters can utilize Intune to provision and validate applications on managed devices, push patches and certificates, configure policies for accessing data and resources, manage passwords, establish VPN connections, control how telecommuters share data, set up threat protection, ensure security compliance, and delete sensitive information from lost, stolen or deactivated endpoint devices. Microsoft Intune works with iOS, Google Android, Windows, and macOS endpoints. To learn about Microsoft Intune and how Progent can help your company to use Microsoft's Endpoint Management to manage the devices of your at-home workforce, refer to Intune mobile endpoint management experts.

VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management product that helps network managers to keep off-premises endpoint devices up to date and secure. Workspace ONE uses VMware AirWatch for centralized endpoint administration combined with VMware's Horizon virtual application delivery platform for access control, application management, and configuration management of endpoint devices. Workspace ONE operates with devices powered by Windows 10, macOS, Apple iOS, Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-premises deployment through a one-time purchase. Key capabilities of VMware Workspace ONE include rapid over-the-air provisioning of new laptops, immediate onboarding of new users, policy set up and enforcement for all classes of endpoints, aggregated reporting and performance analytics, an email encryption gateway, and integration with Microsoft applications and cloud-based products. For information about Progent's support for VMware Workspace ONE, visit VMware Workspace ONE mobile endpoint management consultants.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and managing an efficient work-from-home solution for your Brighton, United Kingdom company, call 1-800-993-9400 or refer to Contact Progent.