Brighton Offsite Workforce Connectivity Support Services
Solution Design, Setup, Administration and Help Desk Consulting and Support Services
Expanding your telecommuter workforce may have a significant effect on network infrastructure, security/compliance, and company processes. Progent has 20 years of experience assisting SMBs to plan, configure, manage, optimize, and troubleshoot IT environments that incorporate a remote workforce. Progent can help your Brighton organization to pick the right tools and adhere to leading practices in creating and maintaining a safe virtual office solution for teleworkers that promotes teamwork and delivers top value. Progent can provide support services ranging from on demand expertise for helping you over challenging IT bottlenecks to full project management or co-management to help you successfully complete mission-critical initiatives.
Progent can assist Brighton, United Kingdom businesses to succeed with any aspect of creating a high-functioning work-at-home ecosystem by providing infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Call Desk outsourcing, security monitoring, backup/restore solutions, and streamlined management.
Network Infrastructure for Teleworkers
Configuring the physical and software infrastructure required for an at-home work environment can be particularly complex if you must accommodate a mix of worker-owned equipment like PCs and laptops, routers, and Wi-Fi APs from an assortment of vendors and with a variety of operating systems and firmware levels. Progent's background providing remote help for both legacy as well as modern technologies in virtual office solutions enables you to make efficient use of your available infrastructure and offers ready access to top-tire consultants for implement necessary updates. Services offered by Progent to help you to create a productive work-at-home infrastructure include:
- Virtual Private Network (VPN) connectivity allows you to create a safe tunnel for authenticated at-home employees to access IT resources located at your corporate data center or in a public cloud. Progent can assist your company to deploy and manage VPN connections between your teleworkers and your key IT resources by providing online VPN configuration consulting. For businesses with Cisco's ASA firewalls, Progent's Cisco ASA Firewall consultants can help your at-home workers to set up Cisco's AnyConnect client software for safe VPN connections for a broad selection of devices including Windows, Mac, Apple iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure products enable an at-home worker to see and interact with a remote PC's desktop. This provides network managers more control over the digital environment of telecommuters and ensures remote users a familiar experience. Progent's VDI services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI solutions.
- Routers attach at-home networks to the Internet and typically support VPN connections, home Wi-Fi connectivity, and firewalls. Progent offers top-tier remote support for integrating routers from a range of vendors. See router integration support from Cisco-certified experts.
- Home Wireless networks, typically supporting families and visitors, are frequently used by telecommuters to connect to their Internet router for work. This can cause throughput and cybersecurity problems. Progent can assist businesses to resolve these problems by delivering services like Cisco Aironet configuration expertise, Cisco Meraki wireless installation expertise, and Ubiquiti Unifi wireless AP setup assistance.
- Internet access solutions affect the performance and availability of connections between at-home workers and the corporate network. Business-critical applications might demand backup Internet connections in the event the primary connection breaks. Progent can provide guidance for identifying Internet service providers, selecting appropriate bandwidth and data volume bundles, and integrating fault-tolerant Internet connections. See Internet connectivity integration services.
VoIP Solutions for Teleworkers
Extending the company PBX environment to include telecommuters is critical to maintaining a productive work-at-home solution. A variety of cloud-based digital PBX platforms are used by SMBs to server remote users. Many larger organizations rely on Cisco's current or older platforms for VoIP management. Progent can help organizations of all sizes to design or maintain a telecommuter IP voice service that provides the flexibility, transparency and security needed for at-home workers. Progent's Cisco-certified CCIE IP Voice consultants can provide advanced support to help businesses optimize their current Cisco IP voice systems to support an expanding at-home workforce.
- Cisco Unified Communications Manager (Cisco Unified CM) extends enterprise telephony capabilities to devices like VoIP phones, media processing platforms, VoIP gateways, and multimedia apps deployed across the network. CUCM manages additional combined media services like messaging, video conferencing, and customer interaction networks. For more information about Progent's Cisco Unified CM or CUCM support, see Cisco Unified Communications Manager expertise.
- Cisco CallManager is Cisco's earlier call-processing agent and has been replaced by CUCM. Progent can assist your company to maintain your current CallManager deployment or upgrade smoothly to Cisco's modern IP telephony solutions. For details about Progent's expertise for Cisco CallManager and Cisco's other early IP voice platforms, visit CallManager expertise.
- Cisco IP Gateways enable connectivity with public telephony networks and with users operating outside the corporate perimeter like telecommuters. Progent can provide consulting expertise for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 products and for modern Cisco SIP gateways. See Cisco SIP gateway integration expertise.
- Additional VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to update your WAN architecture to work with these VoIP solutions and deliver online integration and troubleshooting expertise.
Video Conferencing for Teleworkers
A broad selection of voice/video conferencing platforms from leading technology companies support virtual discussions, video and voice conferencing, chat, and screen/content sharing for both local users and at-home workers. Many companies utilize a mix of conferencing products to meet the needs of their different partners and clients. Progent can assist your organization to manage your current conferencing environment and enhance the productivity of your remote employees.
- Skype for Business is Microsoft's leading communications product that supports presence, instant messaging, audio and video calling and conferencing as well as the seamless integration of these capabilities within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent can provide the skills of Microsoft-certified specialists who can help your company to set up and manage Skype for Business clients to accommodate your remote employees. To learn more about Progent's consulting services for Skype for Business, see Skype for Business consulting services.
- FaceTime is Apple's multiuser video calling platform for compatible iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime runs over Wi-Fi or cellular Internet connections. Later editions of FaceTime support up to 32 concurrent users for voice/video calls. For details about Progent's support expertise for FaceTime, visit Progent's FaceTime configuration expertise.
- Webex Meeting Center provides online conferencing for virtually all desktop or mobile devices. Delivered through Cisco's Webex Cloud platform, Webex capabilities include sharing granular content or computer screens, presentations that incorporate rich media including Microsoft PowerPoint, session recording, plus editing and playback for future reference. For details about Progent's support services for Cisco Webex as well as for other IP video solutions from Cisco, see Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conversations, contacts, and content with capabilities such as IP voice and video conferencing, persistent chat, plus data sharing. For details about Progent's support services for Microsoft Teams as well as for other Microsoft 365 apps, see Progent's Microsoft Teams consulting services.
- Additional Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and troubleshooting expertise for these conferencing platforms and help you to tune your WAN architecture to host them.
Microsoft Integrated Collaboration Platforms for Teleworkers
Microsoft's collaboration products are tightly integrated with Microsoft's familiar Microsoft Office and Microsoft 365 families, providing a powerful environment of applications that deliver a cohesive user experience for exchanging information across multiple sites and on a broad selection of endpoint devices. Progent has provided remote consulting services for Microsoft SharePoint and Exchange since their first releases and can help businesses to deploy these flagship collaboration platforms to maximize the productivity of your remote workforce.
SharePoint utilizes web entities to enable collaboration and knowledge delivery by providing policy-based delivery of content, business processes, and tools for looking through enterprise-wide business data. SharePoint permits you to build protected portals that enables remote workforce to see and update consolidated corporate intelligence via Intranets (Wikis), Blogs, social networking web sites, and Web Parts. For information about Progent's SharePoint consulting services, see SharePoint configuration and development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange expertise, see deployment consulting for Microsoft Exchange.
OneDrive is Microsoft�s collaborative cloud-based file hosting and synchronization service, comparable to GoogleDrive. At-home users can store files to the OneDrive service, and co-workers anywhere can access them safely via a browser. Included with Office and Microsoft 365, OneDrive enables home employees to co-edit files. Edits created offline are automatically uploaded when you reconnect to the Internet. To find out about Progent's support services for OneDrive, refer to Onedrive configuration experts.
Cloud Integration Services for Teleworkers
Progent offers fast and affordable online support for helping organizations to build, manage and repair integrated hybrid network models that combine physical data centers, telecommuters, branches, plus public cloud services. Progent can provide top-tier consultant for all types of cloud service including Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help telecommuters resolve problems with cloud connectivity, authentication, and security.
Azure is a leading platform for public cloud services that allows you to use infrastructure, virtual servers, and key apps hosted on Microsoft's extensive cloud. Microsoft Azure offers more than one hundred services services such as the ability to host Windows and Linux-powered VMs, scalable cloud storage, email and messaging, application development with Visual Studio, and backup/restore. Progent can assist you to deploy VMs on Azure Virtual Machines, integrate storage on Azure Storage services, unify identity management with Azure AD, and plan data backup and restore systems with Azure Backup. Progent's cloud experts can also help you establish protected connections to Azure services for at-home workers by setting up and debugging firewalls and VPN tunnels. To find out about Progent's consulting expertise for Microsoft Azure, refer to Microsoft Azure consulting services.
Microsoft 365, previously called Office 365, is Microsoft's popular suite of client productivity software and cloud-based services available on a subscription basis. Microsoft applications and services are provided in a selection of plans intended for users ranging from individuals and households to major enterprises. Progent offers quick and easy online access to experts knowledgeable about Microsoft 365-compatible endpoints based on Windows, Mac, iOS, and Google Android operating systems. Progent can help your business to evaluate the various subscription plans available for Microsoft 365 and deploy 365 apps for your telecommuters to achieve top business value. For details about Progent's expertise for Microsoft 365, go to Microsoft 365 consulting support.
Exchange Online is among the most popular cloud-based applications in Azure-hosted Microsoft 365 product suite. Microsoft 365 Exchange Online offers the benefits of lower spending for data center infrastructure, simplified management, on-demand scaling, high reliability, and additional benefits associated with public clouds. Microsoft has designed Exchange Online to run transparently with on-premises Exchange environments, allowing you to build hybrid information systems. Progent's Exchange consultants are available for occasional assistance to guide you past challenging IT bottlenecks and can also provide comprehensive project management outsourcing to ensure your telecommuters have convenient and safe access to your Exchange Online deployment. For details Progent's support services for Microsoft 365 Exchange Online, visit Microsoft 365 Exchange Online configuration and support expertise.
Amazon Web Services (AWS) is a trailblazer in the public cloud computing arena and is the industry's biggest source of cloud-based services. Progent can provide quick and affordable online access to cloud connectivity consultants who can assist your organization to design, deploy, manage, and debug hybrid information networks that integrate Amazon AWS cloud services with on-premises data centers and with other popular cloud platforms such as Azure. Progent also can provide access to Cisco-certified CCIE networking experts to help your company to create a high-uptime network architecture to make sure your employees have a productive computing experience whether they are working from your headquarters, a remote branch, from home, or on the move. For information about Progent's consulting expertise for Amazon AWS, refer to Amazon AWS integration services.
Google Cloud is a popular collection of cloud computing services that provides Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco experts can assist your organization to extend your existing IT assets with the Google Cloud Platform, and Progent's DBA consultants can show you how to make your key apps cloud ready so your teleworkers can take full advantage of Google Cloud Platform services. Progent's consultants can help you to set up virtual machines on GCP Compute Engine, plan an efficient storage system with GCP Storage, and streamline access management for telecommuters with GCP Cloud Identity. Progent's experts can also help your business to use GCP's management tools to control and monitor your Google Cloud ecosystem. To learn, visit Google Cloud Platform consulting services.
Help Desk Services for At-Home Workers
A sudden, organization-wide changeover to a from-home business model, which could be the result of an epidemic or as part of a business continuity process, can overwhelm even a well-staffed in-house Call Desk. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or augment their Help Desk with Progent's remote Technical Response Center team.
- Progent's Standard Help Desk support services utilize Progent's extensive team of online technical support specialists combined with world-class ticketing and tracking technology to provide an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of online Level 1 desktop technical support from help requests to ticket generation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal allows teleworkers to monitor or revise the status of their active tickets, add details, and upload screenshots and attachments. Desktop support services are delivered at a substantial price reduction off Progent's normal Level 1 technical service rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support specialists to resolve complex problems. For more information, see Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Support Desk Supplemental Service enables you to expand your existing Call Center team by splitting delivery of Help Desk services transparently between your in-house IT support organization and Progent's nationwide team of desktop support engineers and subject matter specialists. Progent's co-managed Help Desk Call Center service uses a collective support solution based on the number one professional services automation (PSA) tool for handling service requests and ticketing, assigning responsibility, monitoring progress, and generating reports. For information about how Progent's Call Desk Augmentation Services can help your business to deliver best-in-class IT support to your at-home workforce, refer to Progent's Support Desk augmentation Services.
Security for Telecommuters
Work-from-Home (WFH) employees typically utilize their personal devices and often work in a poorly secured physical space. This situation increases their vulnerability to cyber threats and calls for judicious configuration of firewalls, AV tools, MFA-based identity verification, remote monitoring, extensive user education, and the creation of policies based on leading practices. Progent's seasoned roster of cybersecurity solutions consultants can help your business to design, configure and maintain an effective security solution that guards critical information assets in environments that include at-home workers.
Firewalls allow you to build a network that can be securely utilized by on-premises users and by telecommuters, mobile workers, vendors, customers, and the public. Next-generation firewall appliances permit you to configure and control different permissions to different classes of users and to expand your IT network and modify your security as your business evolves and as cyber threats grow increasingly complex. Progent works with both current and older security devices from all leading vendors like Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. To find out more about Progent's firewall configuration services, go to firewall configuration and support services.
Remote Endpoint Security Monitoring makes it possible to track the various computers used by remote workers and either reject or spot and respond to the latest threats such as ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a small-footprint agent is put on each secured endpoint device, monitoring all activity and utilizing advanced machine learning and full execution context from SentinelOne to identify zero-day threats at inception. When a cyberattack is discovered, ProSight Active Security Monitoring immediately isolates the targeted endpoint device from the corporate network to contain the threat. Because the ProSight ASM agent is self-contained, endpoints remain protected even if they are offline. For details about ProSight ASM, go to remote endpoint monitoring for an at-home workforce.
Progent's Duo authentication managed services utilize Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication. Duo enables one-tap identity confirmation with iOS, Android, and other personal devices. With 2FA, whenever you sign into a secured online account and give your password you are asked to verify your identity on a device that only you have and that is accessed using a separate network channel. A broad range of out-of-band devices can be used for this added form of authentication including an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You may register several verification devices. To learn more about Duo two-factor identity authentication services, visit Cisco Duo MFA two-factor authentication services for an at-home workforce.
Security Audits can evaluate the vulnerability of your network to all classes of outside and internal security threats for a network that incorporates remote workers. Progent can run remote, automated cybersecurity analysis software for rapidly and economically detecting a broad range of security holes that can be found via the Internet. Progent's security assessment consulting services, which can be provided by security experts with top credentials including CISA, CISSP, and GIAC, can assist you to evaluate your workflows and policies and review your IT infrastructure to enable you to design the highest level of protection for your an at-home workforce.
Download White Paper: Protecting a Work-From-Home (WFH) Network
To view or download a white paper describing key areas to concentrate on for securing an IT environment that includes telecommuters, click:
Protecting a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)
Data Protection Solutions for Teleworkers
The field of Data Protection covers saving and restoring critical data so as to avoid data loss and minimize restoration time and effort in case of storage problems due to hardware breakdowns, programming glitches, operator error, malware, or other causes. Reliable data protection strategies can be especially challenging to architect and manage in hybrid environments that combine local data centers, public clouds, and an at-home workforce.
- Backup/Recovery solutions for at-home workers must address diverse types of user-owned endpoints. Progent can provide fast online access to experts knowledgeable about a broad array of products for backing up Microsoft Windows, Apple and Linux/UNIX powered servers and desktop computers as well as notebooks, iPads and handhelds. Popular backup/restore products supported by Progent's backup/recovery consultants include Barracuda Backup, Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Mozy, and Time Machine. To protect resources spread across a wide area network, Progent offers ProSight Data Protection Services, a managed backup/recovery service that uses cloud storage and features granular recovery and centralized management.
- Disaster Recovery/Business Continuity plans typically anticipate circumstances that require a rapid changeover to an at-home workforce. Progent's senior disaster recovery preparedness consultants and business continuity planning specialists can assist your company to create, document and test a DR/BC plan that addresses the process of moving to telecommuting.
Unified Management for Teleworkers
Microsoft has renamed and rebundled its endpoint management platforms under the name Microsoft Endpoint Manager, which includes Intune for cloud management of mobile and remote endpoints and Configuration Manager for managing onsite endpoints. Microsoft Endpoint Manager provides a centralized platform for safeguarding critical information by managing onsite, mobile, and home-based endpoints.
Microsoft Intune
Intune is a component of Microsoft's Endpoint Management family that also features Microsoft Configuration Manager. Intune is a cloud-based service for managing and protecting mobile devices and software. Remote endpoint devices can be user owned or business owned. Network administrators managing the enrolled endpoint devices of telecommuters can use Intune to provision and authenticate apps on devices, push patches and certificates, configure policies for permission to access data and networks, set passwords, establish VPN connections, determine how teleworkers share information, set up threat protection, verify compliance, and delete corporate data from lost, stolen or decommissioned endpoint devices. Intune works with Apple iOS, Google Android, Windows, and macOS/OS X devices. To find out about Microsoft Intune and how Progent can assist your company to use Microsoft's Endpoint Management to manage the devices of your at-home workers, refer to Intune telecommuter device management consultants.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified Mobile Device Management platform that allows network administrators to keep off-premises endpoint devices up to date and secure. Workspace ONE uses VMware AirWatch technology for unified endpoint administration along with VMware's Horizon virtual software delivery platform for authorization control, app management, and configuration management of endpoint devices. Workspace ONE operates with endpoints based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-site deployment through a one-time purchase. Top features of Workspace ONE include rapid remote provisioning of out-of-the-box notebooks, immediate onboarding of new employees, policy set up and enforcement for all classes of endpoints, unifies management reporting and performance analytics, an email encryption gateway, and seamless integration with Microsoft apps and cloud-based products. For details about Progent's support services for VMware Workspace ONE, refer to VMware Workspace ONE mobile device management consultants.
Contact Progent for Remote Workforce Support Services
To contact Progent about creating and managing a productive work-from-home solution for your Brighton, United Kingdom business, phone
An index of content::
Altaro VM Backup Testing Technical Support
Altaro VM Backup Offsite Network Consulting
Altaro VM Backup offers small and mid-size organizations a dependable and budget-friendly solution for backing up and restoring Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be deployed in on-premises, remote, multi-site, and cloud architectures and also enables cost-effective cloud backup to Azure Block Blob storage. Top features include state-of-the-art Augmented Inline Deduplication to cut backup storage requirements, Continuous Data Protection (CDP) with backup intervals as little as five minutes for reducing your Recovery Point Objective, military-grade encryption, granular recovery capability for specific files and emails, extensive support for Windows Server Cluster Shared Volumes (CSV) and VMware vCenter for managing larger environments, and the ability to leverage Microsoft Volume Shadow Copy Service to back up online virtual machines without downtime. Progent is a certified Altaro partner and can provide a wide array of services to assist you to plan, deploy, manage and troubleshoot a backup/restore solution powered by Altaro VM Backup software.
Remote Support iPhone integration
iPhone DNS Specialists
Progent offers cost-effective online assistance to help your business to plan, deploy, and troubleshoot any facet of your iPhone and Windows integration efforts and is available for short-term tasks to help you get past specific technical roadblocks or long-term engagements to help you complete large-scale initiatives on time and within budget. Progent has experience in on-premises, cloud-based, or hybrid networks and can help you build or maintain a highly available, secure and scalable network infrastructure that aligns with your mode of computing. Progent also offers online and on-premises training to show you how to manage and use your iPhones and iPads in a secure, collaborative ecosystem that maximizes the business value of your information system.
Network Consultants Wireless EMail
Wireless EMail Support and Setup
Progent’s professionals provide experience in multiple technologies related to mobile networking such as system infrastructure, Activesync, wireless protection, mobile e-mail, Microsoft Windows Mobile, Research in Motion Blackberry, and wireless software development. Progent's Microsoft and Cisco certified experts can save your company time and expense by applying their wireless background to show you how to select and configure mobile networking technologies that make sense for your company. Progent can also tune your network architecture so that wireless handhelds perform more reliably.
Citrix Virtual Application Delivery Professional
Presentation Server Online Consulting
Progent's Citrix experts can assist you to design, install, administer, and support a virtualized Windows application delivery and management solution built on XenApp. Progent's Cisco-certified CCIE network engineers can show you how to enhance your network for delivering server-side and client-side applications, and Progent's datacenter support experts can assist your organization to manage and support an off-site datacenter that offers high availability, enhanced protection, and rapid disaster recovery.
Online Support Nexus Switch
Nexus 3000 Switch Integration Services
Nexus switches are intended to deliver the performance, scale, uptime, cloud readiness, density, data protection and manageability needed to function as the heart of an enterprise data center. Progent's Cisco-certified Nexus switch experts are available to provide online and onsite consulting and troubleshooting services to assist your business to design an efficient switch topology, set up pilot systems to validate your switching solution, deploy Nexus switches, create and implement appropriate policies, run security vulnerability assessments, set up advanced monitoring and alert systems, fully utilize network resources through virtualization, troubleshoot switching and routing problems, maximize performance, plan for expected growth, and set up the advanced high-availability (HA) capabilities incorporated into Cisco's Nexus switches. Progent's consultants can also assist your business to migrate efficiently from legacy Nexus switches or Catalyst switches to current Nexus platforms.
Citrix XenDesktop desktop virtualization Professional
Open Now Computer Consultants virtual Windows desktops
Citrix offers a comprehensive family of products that deliver enterprise-grade manageability, expandability, and responsiveness for virtualizing servers and for centralized delivery of Windows desktops and Windows applications. For distributing virtualized desktops and applications, Citrix has developed Citrix XenDesktop and XenApp. For making and managing virtual servers, Citrix offers Citrix XenServer and Citrix Essentials for Microsoft Hyper-V. Progent's Citrix-certified consultants can help your company to evaluate the business advantages of Citrix virtualization products and show you how to design, test, deploy, optimize, and maintain Citrix virtualization platforms.
Mac Classes
24x7 Microsoft Word for Mac Instruction
Progent offers one-on-one education designed for individuals who want to broaden their knowledge of the macOS and OS X platform, Mac hardware, or Mac office software including Microsoft Word, Excel, and Outlook for Mac. Progent also offers customized group or one-on-one webinar training for Mac applications.
On-site Technical Support ProSight Data Protection Services ECHO BDR Solutions
Setup and Support BDR and Business Continuity Solutions
ProSight Data Protection Services ECHO from Progent offer small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital files, apps and virtual machines that have become lost or damaged due to component failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver advanced support to set up ProSight DPS to to comply with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical information.
Peppercon eRIC Consult
Dell DRAC Consultants
Remote server management cards give IT managers complete control of a server without the requirement for an on-site presence. Using remote server management cards, all console screen information plus keyboard and mouse operations are exported to a remote session to an IT professional who can be situated anywhere with Internet access. Progent's Microsoft and Cisco certified engineers can assist you to plan, deploy, and support a fault-tolerant business network that includes remote management cards and Progent can use these remote server management cards to provide efficient off-site technical assistance. Progent is familiar with a variety of remote management cards such as Aten IP9001 remote server management cards, American Megatrends MegaRAC remote server management cards, Dell remote server management cards, HP Lights-Out remote management cards, and Peppercon eRIC remote server management cards.
IT Outsourcing and Co-sourcing Whitepapers
IT Co-sourcing Whitepapers
Progent’s IT outsourcing services offer affordable network support for mid-size businesses. Whether it involves designing network infrastructure, setting up an internal Help Desk or using an outside one, deploying an updated e-mail platform, monitoring your system, or building an on-line eCommerce solution, outsourcing your network engineering services can reduce costs and minimize uncertainties, permitting network support expenses to grow in a more moderate and controlled manner than is feasible by assembling a large, knowledgeable internal network support organization. Progent’s Outsourcing White Paper and datasheets tell you how Progent can help you build a secure and highly available network foundation for your vital Windows-powered business software such as Windows 2008, Exchange Server 2007, and Microsoft SQL Server.
24x7 Non-stop Data Centers Network Consulting
Non-stop Data Centers Technical Support
Progent's Data Center engineers can show you how to find fault-tolerant data centers that match the specific needs of your company. High availability Internet Data Centers are particularly appealing to small businesses because of their affordability and convenience compared to taking a do-it-yourself approach. Attempting to design an in-house data center with even a minimum degree of fault tolerance is too costly for the majority of small organizations. Progent is ready to show you how to get all the benefits of non-stop data centers and fault tolerant colo sites by offering a full array of engineering and maintenance services.
24/7 Cisco IP phones Consulting Services
Largest Cisco Certified Experts Information Technology Consulting Voice Over IP
Progent's CCIE-certified network infrastructure consultants offer high-level support services for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can assist your organization to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and design UCS server high availability systems.
Dharma ransomware recovery Professionals
DopplePaymer ransomware recovery Engineer
Progent's ransomware experts can help your business to evaluate your ransomware vulnerability, remotely monitor and guard your network, assist with settlement negotiations with a hacker, and reconstruct a network damaged by a ransomware cryptoworm like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor.
Amazon EC2 migration Development
Cisco Certified Amazon AWS migration Programmer
Progent offers cost-effective online support to assist companies to access Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can help you with every aspect of Amazon AWS integration including needs analysis, readiness evaluation, system design and review, pilot testing, configuration, administration, performance optimization, software license management, backup/restore solutions, and security and compliance.
Network Consultant 24x7 Support
Services Remote Computer Support
For mid-size businesses looking for IT support, Progent offers an array of options including local help, on-line assistance, phone-based Help Desk, 24x7 support with automatic network monitoring, emergency staffing, business relocation services, application programming, and expert consultation. For midsize businesses in California or other areas serviced by Progent's field engineers, Progent offers expert on-premises help for fixing technical problems quickly and affordably.
Remote Support System Center 2016 and Intune
Immediate System Center 2016 Migration Remote Support
Small to middle size companies can now get all the advantages of Operations Manager 2007 and also have quick access to Progent’s Microsoft and Cisco Certified IT consulting experts. With Progent's economically priced IT support programs, small businesses can select a simple System Center Operations Manager 2007-based co-sourcing service program with server monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive round-the-clock outsourcing package. Progent supports Microsoft System Center Operations Manager 2007 to provide small business information systems enterprise-class reliability, protection, and productivity.
RIM BlackBerry Exchange Professional
Microsoft Expert Consultancy BlackBerry Desktop Manager
Progent can provide the support of RIM BlackBerry-certified consultants who can assist small companies to design, manage, and troubleshoot BlackBerry technology affordably and successfully, doing away with the need for an internal BlackBerry specialist and minimizing the expense and distraction of maintaining a mobile wireless workforce. Progent's BlackBerry engineers offer in-depth backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified security engineers. This wide range of knowledge, in conjunction with Progent's efficient online service delivery model, provides small and mid-size companies a cost-effective option for incorporating BlackBerry devices and software seamlessly into their information network.
Computer Consultant Shared Computer Support Help Desk
Cisco and Microsoft Certified Experts Extended Helpdesk IT Consulting
Progent's Network Help Desk Outsourcing Services for PC desktop support are intended especially for small organizations who need fast availability of a Help Desk Call Center with expert phone support and full escalation capability but who must operate within a restricted network support budget. Important components of Progent's Help Desk Outsourcing Support Services are Help Desk Phone Support, Secure Remote Access Support, System Evaluation, Problem Prioritization, Virtual Helpdesk Services, By-the-Minute Billing, and Help Desk Software Recommendation and Integration.
UNIX, Windows Engineer
Award Winning Technical Support UNIX with Windows
If your business runs a UNIX, Linux, or Solaris environment or a multi-OS computer system, Progent's CISA and CISSP-premier consultants can help your whole organization in a wide array of security areas such as security administration procedures, security architecture and models, access management systems and methodology, software development security, operations security, hardware security, communications, infrastructure and web security, and workplace recovery planning. CISM and ISSAP define the core skills and international standards of performance that information security professionals are expected to master. These certification provide executive management the assurance that consultants who have earned their CISM or ISSAP certification have demonstrated the experience and theory to offer effective security support and engineering services.
SCCM 2016 Application Management Integration Support
SCCM 2016 Boundary Groups Support and Integration
Configuration Manager 2016 automates application and device provisioning and updating, centralizes security and compliance settings management, keeps track of network resources, protects against corporate data leakage, provides health reporting, enables safe self service, and offers a common point of control for managing mixed-operating system networks running on-prem, cloud, or hybrid deployment architectures. Progent's Microsoft-certified SCCM 2016 consulting team and Microsoft Azure cloud integration experts can help businesses of any size with any facet of designing, installing, using and troubleshooting a System Center 2016 Configuration Manager deployment for on-premises, cloud, or hybrid networks.
Nagios for Linux Specialist
MRTG Setup and Support
Nagios and MRTG are powerful, license-free monitoring utilities that run on the Linux OS and can be used to analyze UNIX environments, MS Windows systems, or mixed-OS environments in which Linux and MS Windows run side by side. The Nagios monitor lets network managers to monitor network services such as SMTP, HTTP, SSH, and PING. MRTG lets you graph the traffic in and out of SNMP-enabled network appliances including servers, routers, and switches. Progent's system integration engineers can show you how to use both these utilities to tune and repair your computer network.
Top Windows Server 2019 Windows Admin Center Computer Consultant
Windows Server 2019 High Availability Technical Support Services
Progent's Windows Server 2019 disaster recovery preparedness experts can assist you to plan and deploy a DR/BC solution built around Microsoft's cloud-tested Failover Clustering technologies such as Cluster Sets, Storage Replica, Storage Spaces Direct, VM Load Balancing, and Cloud Witness.
Support and Help Supplemental Helpdesk
Support Desk Sharing Support
Progent’s Co-managed Call Center service allows your IT organization to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progent’s Co-managed Help Desk service is a collaborative support solution built around ConnectWise Manage, the leading shared professional services automation platform for managing end-user service requests, ticketing, responsibility, progress tracking, and reporting.
SQL Server Integration Services Developer Firms
Microsoft Report Designer Programming Companies
Progent offers online and on premises expertise to assist your organization with any phase of business intelligence (BI) reporting ranging from troubleshooting or enhancing applications to designing and deploying a comprehensive business intelligence environment. Progent's management reporting experts can help you to maintain your existing BI environment, assist you to upgrade reports from a legacy reporting platform to a current solution, and provide as-needed remote training to meet your specific requirements. Progent’s management reporting consultants can provide expertise in the leading business intelligence reporting tools such as Microsoft's SQL Server business intelligence stack (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel business analytics tools such as Power Pivot and Power View, and Report Designer.
ProSight Windows Server Management Support and Integration
Emergency ProSight Patch Management Automation Integration Support
ProSight LAN Watch is Progent’s server and endpoint monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the health of critical devices that drive your IT network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT staff and your assigned Progent consultant so that all potential problems can be addressed before they have a chance to disrupt your business.
Outsourcing Network Help Engineers
24x7 CIO Outsourcing Consultancy
Progent is organized provide comprehensive online consulting for all technologies common to today’s small business information systems and offers a variety of strategic, as-needed services including a part-time CIO to provide advanced planning and negotiating skills, a Technical Response Center for help desk support, proactive server monitoring, spam and email-borne virus filtering as an outside-the-firewall service, project management for major initiatives such as site relocations orOS migrations, Cisco-certified consultants for designing fast and robust infrastructure, security specialists to ensure data protection and regulatory compliance, disaster recovery experts to create business continuity plans, and software developers to create, customize, or repair mission-critical applications.
Extended Service Desk Online Troubleshooting
Shared Call Center Network Consultants
Progent’s Co-managed Help Desk service allows your business to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progent’s Help Desk Co-management service is an advanced service desk solution based on ConnectWise Manage, the leading shared professional services automation (PSA) tool for managing service requests, ticketing, ownership, status tracking, and reporting.
24x7 PCLinuxOS Linux Consultant Services
Slackware Linux Consult
Progent's Linux consulting services offer small companies and software developers support for managing and maintaining Linux systems that run with Microsoft-based technology. Progent can give your business access to Linux experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP credentials. This broad array of experience offers you an easy single source to show you how to create and maintain a protected and reliable cross-platform connectivity and communications environment that allows Linux and Microsoft interoperability by combining Microsoft Windows with major Linux platforms such as RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu, PCLOS, fedora, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware.
Top Ranked Small Business System Consulting
Small Office Network Outsource
For small companies interested in Progent's IT outsourcing, design expertise, or technical support offerings, phone 800-993-9400 or send email to information@progent.com.
On-site Support Shared Computer Support Help Desk Costs
Network Consulting Extended Call Center Economics
Progent's Help Desk management and co-management services help companies to cut costs and increase productivity.
Emergency Expert Training Network Engineer
Knowledge Transfer Online Consulting
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to handle technical issues that are within their scope, Progent is able to concentrate on delivering high-value skills where Progent faces few competitors. Small companies who utilize trusted independent consultants or who employ in-house support staffs benefit when Progent passes on information about new technology and tested processes to make their networks more reliable, protected, and efficient.
Microsoft Certified Partner Windows Server 2012R2 Active Directory Technology Professional
Remote Windows Server 2012 R2 Data Deduplication On-site Technical Support
Progent's certified professionals can assist you to assess the advantages of Windows Server 2012 R2 for your company, develop pilot environments and rollout plans, optimize your network infrastructure for on-premises, multi-location, private or public cloud-based, and hybrid environments, educate your IT support, staff, create a corporate-wide security strategy, automate IT management, help with creating applications, and build and test a disaster recovery/business continuity plan.
Les Kent has a 35-year history of effective network integration, executive management, marketing, and operations. He has shown a talent for creating elegant IT solutions in his roles as as a network architect, application developer, project manager, implementation expert, and problem solver for small businesses, new ventures, and major enterprises.
Best Microsoft Office SharePoint Server 2007 Consulting
SharePoint Integration Support
Progent's Microsoft-authorized experts can show you how to evaluate the economic justification for deploying Microsoft SharePoint Server 2007, consult with you on the most sensible version of SharePoint for your application, provide setup and deployment services, assist you to set up Microsoft SQL Server as a supporting database, optimize your network infrastructure, integrate your standard and custom application software to work with Microsoft SharePoint Server 2007, develop a comprehensive security strategy that encompasses portal technology, and provide troubleshooting and Help Desk services.
Office Word and Access Consultants
Immediate Reports Office Word VBA
Progent's certified Office Word and Microsoft 365 Word experts can provide a wide range of affordable online consulting services to assist your organization to manage your current Microsoft Word solution or help you to upgrade to a newer version of Microsoft Office Word. Services offered by Progent's Word experts include VBA software development, identifying and resolving compatibility issues between different releases of Office Word, integrating Word with different Microsoft Office applications such as Office Excel and Microsoft Outlook or with third-party platforms and add-ons,infrastructure enhancements for dependable. reliable cloud access, security consulting, smart phone synchronization, and online training classes customized for your special requirements.
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