Brighton Work from Home Employees Configuration Support
System Planning, Setup, Management and Troubleshooting Consulting Experts
Enlarging your telecommuter workforce can have a major effect on IT architecture, security/compliance, and company processes. Progent has 20 years of experience assisting businesses of all sizes to plan, deploy, manage, optimize, and troubleshoot IT networks that support a remote workforce. Progent can help your Brighton organization to pick the appropriate tools and adhere to leading practices in building and operating a safe virtual office ecosystem for teleworkers that promotes collaboration and returns maximum business value. Progent offers support services ranging from as-needed expertise for helping you past occasional technical bottlenecks to full project management or co-management to help you successfully complete business-critical tasks.
Progent can assist Brighton, United Kingdom organizations to succeed with any facet of building a high-functioning work-at-home environment by delivering network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud integration, Help Desk services, endpoint security, data protection solutions, and centralized management.
Infrastructure for an At-Home Workforce
Setting up the network infrastructure needed for an at-home work environment can be especially challenging if you must manage a mix of worker-owned hardware like desktop computers and notebooks, Internet routers, and wireless appliances from various vendors and with a mix of OS software and firmware releases. Progent's background delivering online help for both legacy and current IT products in virtual office venues enables you to make cost-effective use of your existing network infrastructure and provides you with ready access to expertise for implement necessary upgrades. Support services offered by Progent to help your company to implement a high-functioning work-at-home infrastructure include:
- Virtual Private Network (VPN) connectivity makes it possible to establish a safe tunnel for authorized remote employees to access IT assets located at your corporate data center or in a public cloud. Progent's consultants can help you to configure and manage VPN access between your at-home workforce and your key IT resources by providing online VPN configuration consulting. For organizations with Cisco's ASA firewalls, Progent's Cisco-certified ASA Firewall consultants can help your telecommuters to utilize Cisco's AnyConnect software for secure VPN tunneling for a wide range of devices including Microsoft Windows, Mac, iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure platforms enable an at-home worker to view and use a remote computer's desktop. This technology gives IT managers substantial control over the computing environment of telecommuters and offers remote users a familiar experience. Progent's VDI services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI expertise.
- Routers connect home networks to the Internet and typically support VPN tunnels, local Wi-Fi connectivity, and firewalls. Progent can provide expert remote support for setting up routers from a variety of vendors. See router integration support from Cisco-certified consultants.
- Home Wireless networks, often shared by an entire household and visitors, are frequently utilized by at-home employees to connect to their Internet router for work. This can create throughput and security issues. Progent can assist businesses to resolve these problems by providing expertise that include Aironet integration expertise, Cisco-certified Meraki WiFi deployment expertise, and Ubiquiti wireless access point integration help.
- Internet access methods impact the speed and availability of connections between telecommuters and the company network. Mission-critical processes may require redundant Internet connections in the event the normal connection fails. Progent offers expertise for selecting ISPs, choosing sensible bandwidth and data volume packages, and integrating high-availability Internet access. Refer to Internet connectivity solutions.
VoIP Integration for Remote Workers
Expanding the business phone system to accommodate teleworkers is vital to maintaining an effective work-at-home solution. A variety of cloud-based IP voice platforms are popular with small and mid-size businesses to server remote users. Many enterprises rely on Cisco's current or legacy products for IP voice solutions. Progent can help businesses of any size to plan or tune a remote VoIP service that provides the versatility, convenience and security needed for telecommuters. Progent's Cisco-certified CCIE Voice experts offer advanced support to assist businesses tune their current Cisco VoIP systems to handle an expanding remote workforce.
- Cisco Unified Communications Manager (CUCM) delivers advanced IP telephony capabilities to devices like VoIP phones, media processing platforms, Voice over IP gateways, and mixed media software used throughout the network. CUCM manages additional combined media services such as messaging, video conferencing, and team collaboration networks. For details about Progent's Unified Communications Manager support, see Cisco Unified CM expertise.
- CallManager is Cisco's earlier call-processing agent and has been replaced by CUCM. Progent's consultants can help you to maintain your existing CallManager environment or migrate efficiently to Cisco's current IP telephony solutions. For details about Progent's expertise for Cisco CallManager and Cisco's other legacy IP voice platforms, refer to Cisco CallManager expertise.
- Cisco IP Gateways enable integration with PSTN networks and with clients working beyond the corporate perimeter like at-home workers. Progent offers consulting expertise for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 products and for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
- Other VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to expand your WAN infrastructure to work with these solutions and deliver as-needed configuration and debugging services.
Voice/Video Conferencing for At-Home Workers
A broad range of video conferencing platforms from major vendors support virtual meetings, video conferencing, chat, and content sharing for both local users and at-home workers. Many companies use a mix of conferencing products to accommodate their various partners and clients. Progent can help you to maintain your existing voice/video conferencing environment and optimize the productivity of your remote workforce.
- Skype for Business is Microsoft's leading communications platform that enables real-time presence, IM, voice and video conferencing plus the seamless integration of these functions within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, and Excel. Progent can provide the expertise of Microsoft-certified specialists who can help your company to configure and maintain Skype for Business clients to support your at-home workforce. To learn more about Progent's support services for Skype for Business, see Skype for Business integration experts.
- FaceTime is Apple's group video phone app for compatible iOS and Mac computers and smartphones. FaceTime works over Wi-Fi or cellular Internet connections. Newer versions of FaceTime allow up to 32 concurrent users for voice/video calls. To learn more about Progent's support expertise for Apple FaceTime, see Progent's FaceTime configuration expertise.
- Webex Meeting Center supports remote conferencing for most desktop or mobile devices. Offered through Cisco's Webex Cloud, Webex services include sharing specific content or screens, presentations that incorporate rich media including Microsoft PowerPoint and Flash videos, network-based recording, plus editing and playback for future reference and training. For details about Progent's consulting services for Webex and for other IP video products from Cisco, see Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams provides a hub for conferencing, contacts, and content with features that include voice/video calling, persistent threaded chat, plus file sharing. To learn more about Progent's consulting expertise for Teams and for other Microsoft 365 apps, refer to Progent's Microsoft Teams consulting services.
- Other Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and troubleshooting expertise for these conferencing platforms and assist you to tune your network infrastructure to host them.
Microsoft Collaboration Platforms for an At-Home Workforce
Microsoft's collaboration products are closely integrated with Microsoft's familiar Microsoft Office and Microsoft 365 families, providing a powerful ecosystem of productivity apps that deliver a cohesive user experience for sharing information throughout a corporate network and on a wide range of endpoints. Progent has delivered online consulting support for Microsoft SharePoint and Exchange since their original publication and can assist your company to configure these flagship collaboration products to maximize the productivity of your remote workforce.
SharePoint uses web entities to promote collaboration and knowledge delivery by providing policy-based access to data, business processes, and utilities for looking through company-wide business data. SharePoint enables you to build protected portals that allows at-home workforce to see and edit consolidated corporate intelligence via Wikis, Blogs, social networking sites, and Web Parts (Widgets). For details about Progent's SharePoint support services, go to SharePoint configuration and development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange consulting services, visit planning and configuration consulting services for Microsoft Exchange Server.
OneDrive is Microsoft's collaborative cloud-based file hosting and synchronization service, similar to GoogleDrive. Remote users can save files to OneDrive, and co-workers anywhere can retrieve them safely through a browser. Provided with Office and Microsoft 365, OneDrive enables at-home workers to co-author files. Edits created offline are synced when you reconnect to the Internet. To find out about Progent's expertise for Microsoft OneDrive, refer to Onedrive configuration consulting.
Public Cloud Integration Services for Remote Workers
Progent offers advanced remote assistance for enabling organizations to create, maintain and optimize integrated network models that combine internal data centers, telecommuters, branch offices, plus cloud services. Progent offers expertise for all types of cloud service such as Infrastructure as a Service, Platform as a Service, and Software as a Service. Progent can help teleworkers resolve issues with public cloud access, authentication, and cybersecurity.
Azure is a popular family of cloud software and services that allows you to use infrastructure, servers, and key apps running on Microsoft's massive cloud. Microsoft Azure includes over 100 services services including hosting for Windows and Linux-based VMs, scalable cloud storage, messaging, app development with Visual Studio, and data backup. Progent can assist your organization to set up virtual machines on Azure Virtual Machines, integrate storage on Azure Storage services, streamline identity control with Azure Active Directory, and plan backup and restore solutions with Azure Backup. Progent's cloud experts can also help you create secure connections to Azure services for remote workers by setting up and debugging firewall appliances and VPN IPsec tunnels. For information about Progent's consulting expertise for Azure, go to Azure consulting.
Microsoft 365, formerly branded Office 365, is Microsoft's growing suite of client productivity applications and cloud services available on a subscription basis. Office apps and services are provided in a variety of bundles designed for customers ranging from individuals and small offices to major corporations. Progent offers quick and affordable remote access to experts familiar with Microsoft 365-compatible endpoint devices running Windows, Mac, iOS, and Google Android technology. Progent's experts can help your business to evaluate the various subscription bundles available for Microsoft 365 and deploy 365 apps for your teleworkers in a way that delivers top business value. To learn about Progent's consulting expertise for Microsoft 365, refer to Microsoft 365 integration expertise.
Microsoft 365 Exchange Online is among the most widely used cloud-based applications in the Microsoft 365 product suite. Exchange Online provides the benefits of reduced spending for physical infrastructure, easier management, dynamic scaling, high reliability, and other benefits associated with cloud computing. Microsoft has engineered Microsoft 365 Exchange Online to operate seamlessly with on-premises deployments of Exchange, allowing you to build hybrid cloud/onsite information systems. Progent's Exchange consultants can provide occasional help to guide you past challenging technical bottlenecks and also offer comprehensive project management outsourcing to make sure your at-home workers have easy and secure access to your Exchange Online deployment. For details Progent's support services for Microsoft 365 Exchange Online, see Microsoft 365 Exchange Online integration and troubleshooting expertise.
Amazon Web Services (AWS) is a pioneer in the public cloud computing arena and is the industry's leading provider of cloud services. Progent offers quick and economical online contact with cloud integration consultants who can assist your business to design, deploy, manage, and troubleshoot hybrid information networks that incorporate Amazon AWS cloud-based services with local resources and with other public clouds such as Microsoft Azure. Progent also offers the skills of Cisco-certified CCIE networking experts to help you to create a high-availability network model so your users have a consistent computing experience whether they are working from your main office, a remote branch, from home, or on the move. To find out about Progent's consulting expertise for Amazon AWS, visit Amazon AWS consulting support.
Google Cloud (GCP) is a leading collection of public cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco consulting experts can assist your business to extend your existing IT assets with the Google Cloud, and Progent's database consultants can help you make your mission-critical apps cloud ready so your at-home workers can take full advantage of Google Cloud services. Progent's consultants can assist your organization to set up VMs on GCP Compute Engine, design a cost-effective storage solution with Google Cloud Storage, and streamline access management for telecommuters with Google Cloud Identity. Progent can also help your organization to utilize GCP's management technology to administer and track your Google Cloud environment. To find out, visit Google Cloud Platform (GCP) integration services.
Help Desk Call Center Services for Remote Workers
An emergency, company-wide transition to a teleworker workforce, which could be the result of a pandemic or as part of a business continuity plan, can overwhelm even a well-staffed internal Support Desk. Progent's Help Desk Call Center services allow organizations to outsource or augment their Support Desk with Progent's online Technical Response Center (TRC) services.
- Progent's Standard Call Desk services utilize Progent's nationwide team of remote technical support specialists along with enterprise-class ticketing and tracking technology to provide an affordable, advanced Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of remote Level 1 desktop technical support from initial service requests through ticket creation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables from-home workers to check or edit their active trouble tickets, add information, and upload screenshots and attachments. Desktop support services are delivered at a significant discount off Progent's normal Level 1 desktop support charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support specialists to resolve advanced problems. To find out more, see Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Help Desk Augmentation Service allows you to supplement your existing Support Desk organization by sharing responsibilities for Help Desk support seamlessly between your regular support organization and Progent's extensive team of desktop support technicians and subject matter experts. Progent's shared Call Desk service is based on a co-sourcing support solution utilizing the number one professional services automation tool for managing help requests and trouble tickets, establishing ownership, tracking progress, and producing reports. For information about how Progent's Call Desk Supplementation Services can help your business to provide world-class desktop support to your from-home workers, go to Progent's Call Desk augmentation Services.
Cybersecurity for Telecommuters
Work-from-Home staff members typically utilize their personal computers and usually work in an unsecured physical area. This increases their vulnerability to cyber threats and requires judicious deployment of firewalls, anti-malware tools, MFA-based identity verification, remote monitoring, thorough user education, and the development of policies built on best practices. Progent's seasoned roster of data security support experts can help you to design, deploy and maintain an effective security solution that guards vital information assets in environments that include remote workers.
Firewalls enable companies to build a network that can be securely utilized by on-premises users as well as by telecommuters, mobile employees, suppliers, customers, and other stakeholders. Modern firewall appliances allow you to assign and control appropriate access rights to different groups of users and to expand your IT network and adjust your security profile as your company evolves and as network attacks grow increasingly complex. Progent supports both current and legacy security devices from all leading vendors like Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. To learn more about Progent's firewall integration expertise, visit firewall integration and support services.
Online Endpoint Monitoring makes it easy to track the disparate devices used by at-home workers and either reject or spot and mitigate modern threats such as ransomware. With ProSight Active Security Monitoring (ASM) services, a small-footprint software agent is installed on every secured endpoint, monitoring all activity and utilizing advanced behavioral threat analysis from SentinelOne to detect new threats on arrival. When a cyberattack is spotted, ProSight ASM immediately isolates the targeted endpoint from the network to quarantine the threat. Since the ProSight Active Security Monitoring agent is autonomous, endpoint devices remain secure even when they are not connected to the Internet. Progent is a SentinelOne Partner, dealer, and integrator. For details about ProSight ASM, refer to remote endpoint security monitoring for an at-home workforce.
Progent's Duo authentication services utilize Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication. Duo supports one-tap identity confirmation on iOS, Android, and other personal devices. With 2FA, when you sign into a secured application and enter your password you are asked to confirm your identity via a unit that only you have and that uses a separate network channel. A wide range of out-of-band devices can be utilized for this added means of ID validation including an iPhone or Android or watch, a hardware token, a landline phone, etc. You may register several validation devices. For details about Duo identity authentication services, visit Duo MFA two-factor authentication (2FA) services for an at-home workforce.
Security Audits can assess the vulnerability of your network to all types of external and local security threats for an environment that includes remote workers. Progent can deploy remote, automated security analysis software for quickly and affordably uncovering a broad range of security gaps that can be surfaced over the Internet. Progent's security audit experts, which can be managed by data security experts with advanced certifications including CISA, CISSP, and GIAC, can help your business to evaluate your procedures and governance policies and assess your WAN infrastructure to enable you to implement top-level protection for your at-home workers.
Download White Paper: Protecting a Work-From-Home Environment
To read or download a white paper describing critical things to concentrate on for securing a network that supports telecommuters, click:
Securing a Work-From-Home Environment White Paper. (PDF - 2.4 MB)
Data Protection Solutions for At-Home Workers
The field of Data Protection involves backing up and recovering critical information in order to avoid data loss and minimize restoration time and effort in the event of storage problems due to hardware issues, software glitches, operator mistakes, malware, or other causes. Dependable data protection solutions can be especially difficult to architect and maintain in hybrid networks that combine private data centers, cloud resources, and an at-home workforce.
- Backup/Restore strategies for remote workers must address diverse kinds of personally owned endpoints. Progent can provide quick remote access to experts knowledgeable about a broad range of products for protection Microsoft Windows, Apple and Linux/UNIX servers and desktop computers as well as laptops, iOS and Android tablets and handhelds. Popular backup/recovery solutions supported by Progent's backup/recovery consultants include Barracuda Backup, Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Mozy, and Time Machine. To back up data distributed across a hybrid network, Progent offers ProSight Data Protection Services (DPS), a backup/recovery subscription service that utilizes cloud storage and includes granular recovery and centralized management.
- Disaster Recovery/Business Continuity plans commonly envision circumstances that require a quick switch to a work-at-home environment. Progent's senior disaster recovery preparedness consultants and business continuity consultants can assist you to create, document and validate a DR/BC plan that addresses the process of switching to telecommuting.
Unified Management for At-Home Workers
Microsoft has renamed and rebundled its endpoint management platforms under the name Endpoint Manager, which includes Intune for cloud management of remote endpoints and Configuration Manager for managing on-premises endpoints. Endpoint Manager provides a unified platform for protecting corporate data by controlling local, mobile, and at-home endpoints.
Intune
Intune is part of Microsoft's Endpoint Management family that also includes Microsoft Configuration Manager. Intune is a cloud service for managing and protecting off-premises devices and software. Remote endpoint computers can be user owned or business owned. IT administrators managing the endpoint computers of telecommuters can utilize Intune to provision and authenticate applications on managed devices, push updates and certificates, set up policies for permission to access information and networks, set passwords, create VPN tunnels, control how teleworkers share information, establish threat defense, ensure compliance, and delete sensitive data from lost, stolen or deactivated devices. Microsoft Intune can be used with Apple iOS, Android, Windows, and macOS devices. For information about Intune and how Progent can help your company to use Microsoft's Endpoint Management to administer the devices of your at-home workforce, go to Intune mobile device management experts.
VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management (MDM) platform that helps network managers to keep offsite endpoints current and protected. Workspace ONE incorporates VMware AirWatch technology for unified endpoint management combined with VMware's Horizon virtual application delivery technology for authorization control, application management, and configuration management of endpoint devices. Workspace ONE runs with devices based on Windows 10, macOS, iOS, Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-premises deployment via a one-time purchase. Key capabilities of VMware Workspace ONE include fast over-the-air deployment of new laptops, quick onboarding of new users, policy setting and enforcement for all classes of devices, aggregated management reporting and performance analytics, email encryption, and tight integration with Microsoft apps and cloud services. To learn about Progent's support for VMware Workspace ONE, refer to VMware Workspace ONE mobile endpoint management consultants.
Contact Progent for At-Home Worker Expertise
To contact Progent about building and maintaining an efficient work-from-home solution for your Brighton, United Kingdom company, call
An index of content::
Citrix Live Migration Professionals
Citrix Server Management Services
Progent's Citrix-authorized engineers can help your company to evaluate the strategic benefits of XenServer and other Citrix products, and can assist your IT organization to plan, test, execute, troubleshoot, and support a XenServer installation. Progent can also assess your existing Citrix technology environment and show you how to optimize resource utilization, responsiveness, security and compliance, uptime, and recoverability.
Windows Server 2022 Storage Spaces Direct Engineer
Windows Server 2022 Storage Spaces Direct Consultants
Progent's certified Windows Server 2022 experts can help your organization to plan and carry out a cost-effective upgrade to Windows Server 2022 using an on-premises deployment architecture or a hybrid model that integrates cloud-based Windows Server on Azure with an on-site implementation of Windows Server 2022.
Microsoft 365 PST migration Specialist
Hybrid Microsoft 365 Exchange integration Online Consulting
Microsoft 365 Exchange Online allows you to utilize cloud-resident servers, mailboxes and associated Exchange infrastructure to reduce hardware expense and administrative overhead. You can configure Microsoft 365 Exchange Online to run all your mailboxes, or you can run a hybrid solution that incorporates on-premises as well as cloud-hosted mailboxes. Progent's Microsoft-certified consulting experts offer affordable remote technical support to assist your small businesses to assess the benefits of Exchange Online, plan a solution that fits your functional requirements and budget, carry out an efficient move from your existing Exchange organization to one that includes Microsoft 365 Exchange Online, train your management staff and users, and provide as-needed consulting and troubleshooting.
Work at Home Endpoint Management Computer Consultant
Telecommuter Endpoint Management Information Technology Consulting
Progent can help small and medium-size organizations to configure unified remote endpoint management and monitoring systems for administering devices used by teleworkers.
SCCM 2016 Software Inventory Online Support Services
IT Consultants SCCM 2016 Troubleshooting
Configuration Manager 2016 automates application and device deployment across multiple sites, streamlines security and compliance settings control, keeps track of network assets, protects against company data leakage, performs health reporting, allows safe self service, and delivers a common control mechanism for administering multi-OS networks running on-premises, cloud, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager 2016 consultants and Azure cloud experts can assist businesses of any size with any aspect of planning, implementing, using and troubleshooting a SCCM 2016 deployment for on-premises, cloud, or hybrid environments.
Microsoft 365 Security Migration Support
Outlook 2016 On-Call Services
Progent's certified Office and Microsoft 365 consultants can help companies of any size to integrate Microsoft Office desktop and Microsoft 365 apps including Excel, Office Word, PowerPoint, Microsoft Outlook, Microsoft Access, Visio and Publisher into a seamless solution that offers fast ROI and enables better business results. Progent can assist you to interface Office or Microsoft 365 applications with each other and with additional key Microsoft platforms such as SharePoint, Microsoft Exchange Server and Microsoft SQL Server running on-premises or in the cloud. Progent can also assist you to fix compatibility issues between various versions of Microsoft Office desktop and offers customized online training to individual users or teams.
Wireless Access Point IT Consulting
Help and Support Aironet 3700 Access Point
Progent's Cisco-certified Wi-Fi integration consulting experts can help you to configure, administer, and troubleshoot Cisco wireless products such as Cisco's Aironet and Meraki Wave 2 wireless access points (APs) plus Cisco's Wireless Network Controllers.
Services Lync Server 2013 dial plans
Lync Server 2013 certificate management Specialist
Microsoft Lync 2010 supports IM, Presence, audio and video conferencing, desktop sharing, and both VoIP and traditional public switched telephone network calling. Microsoft Lync Server 2010 can extend the functionality of Microsoft Exchange Server, SharePoint Server and Office desktop or Microsoft 365 and streamlines management via integration with Active Directory. Lync can also cut expenses by eliminating Voice-over-IP hardware and subscription services, PBX systems, or conventional teleconferencing solutions. Progent's Microsoft-certified IM and Presence experts can provide remote and onsite support services to help your company to maintain and repair your current Lync 2010 environment or evaluate the benefits of upgrading from Lync to Skype for Business, which is Microsoft's renamed and revamped version of the product family. Progent can also assist your organization to plan and execute an efficient Skype for Business upgrade.
Infor SyteLine CloudSuite CPQ Engineers
Consultancy Infor SyteLine CloudSuite
Infor CloudSuite Industrial, formerly branded SyteLine, is an ERP solution that embodies more than 25 years of experience assisting manufacturing and distribution companies to manage complex supply chains and streamline critical processes to bring products to market quickly and meet customer commitments consistently. Progent offers the skills of an ERP specialist with more than 20 years of experience with the Infor CloudSuite Industrial/SyteLine platform. Progent offers online or on-premises consulting that can range from occasional advice to solution design and project management. Sample services offered by Progent for CloudSuite Industrial/SyteLine include installation, migration, process improvement, customization, Configure/Price/ Quote, web site integration, debugging, ETL, Amazon AWS integration, disaster recovery planning, and database administration.
Failover Clusters Windows Server 2008 Remote Technical Support
Microsoft Windows 2008 Cluster Server Support and Integration
The cluster technology built into the high-end versions of Microsoft Windows Server 2008 has been dramatically re-engineered to simplify the installation, configuration, and management of clusters that provide improved levels of network availability, protection, efficiency, and flexibility. New or improved features include automated cluster Validation, revamped setup and installation, improved cluster administration, new cluster architecture for increased uptime, hardened security and quorum structure, elimination of failure points, greater disk and RAM capacity, and enhancements for multi-site clusters. Progent's consultants can assist you assess the business benefits of failover clusters, design and implement a deployment, educate your IT staff to administer your failover clusters, deliver ongoing consulting and technical help services, and produce and test a business continuity procedure.
Lync Server 2013 Front End Pool Pairing Engineer
Lync Server 2013 IM Consultant
Progent's Microsoft-certified consultants can assist you to evaluate the value of Microsoft Lync Server 2010 for your environment and can help you to plan and carry out a deployment of Lync Server that centralizes the management of IM and Presence and increases the productivity of your in-house staff, telecommuters, and mobile workforce. Progent's consultant's can in addition assist you to carry out a smooth migration to Lync Server 2010 from Microsoft Office Communications Server or from Live Communications Server, interface Lync Server 2010 with Exchange, SharePoint, and SQL Server, show you how to use Microsoft Lync Server 2010 to improve the team-computing functions of Microsoft Office programs, and provide training and ongoing technical support for Lync and other Microsoft products.
MS Certified Co-managed Support Desk Remote Consulting
Shared Network Support Help Desk IT Consulting
Progent offers several basic kinds of Help Desk services including Microsoft Call Center Outsourcing Support Services, Virtual Help Desk Services, and Call Center Process Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of certified Microsoft and Cisco professionals gives your clients easy access to a dependable technical group with years of experience delivering phone support and online troubleshooting for IT systems based on Microsoft technology. Progent's concentration is on giving the support Helpdesk a positive reputation as a key contributor to company productivity. Progent's goal is to fix rather than simply report problems.
Technology Consulting Hornetsecurity Altaro 365 Total SharePoint Backup
Hornetsecurity Altaro 365 Total Backup Support and Help
Progent is a certified Hornetsecurity/Altaro partner and can plan, configure, and manage an implementation of 365 Total Backup to safeguard your Microsoft 365 mailboxes, files residing on your organization's OneDrive Accounts and SharePoint Document Libraries, Teams Chats, plus files on Windows-powered laptops and desktops.
Engineer American Megatrends MegaRAC
HP Lights-Out 100c Remote Management Card Services
Remote management cards give IT managers full control of a server without the requirement for a personal visit. Through these server management cards, all console screen data plus keyboard and mouse functionality are exported to an off-site session to an IT professional who can be situated anywhere in the world. Progent's Microsoft and Cisco authorized engineers can help you to design, implement, and manage a fault-tolerant business network that includes remote management cards and Progent can utilize these remote management cards to deliver low-cost off-site technical help. Progent has experience with a variety of remote management cards such as Aten remote server management cards, American Megatrends MegaRAC remote management cards, Dell remote server management cards, HP Lights-Out remote management cards, and Peppercon eRIC remote management cards.
Solaris-Windows Migration Consultant
Solaris Migration Consultant
Progent can assist your business to design and execute a smooth migration from a Solaris-based IT system to a network based on Windows and capable of supporting Microsoft's familiar office productivity products, business applications, and software development tools. Progent's Sun Solaris, Windows and Cisco consultants and software development specialists can show you how to preserve your data and minimize business disruption by developing an efficient migration strategy that protects your current assets in Sun Solaris software and technology. UNIX-to-Windows transition consulting expertise available from Progent include evaluation of existing environment, transition strategy and testing, Microsoft Exchange migration support, information and application porting, and server and storage system migration and economization.
Help and Support Virtual Helpdesk Economics
Support Desk Sharing Cost Savings Online Consulting
Progent's Help Desk Call Center management and co-management service programs help businesses to reduce costs and enhance productivity.
Private Cloud Virtual Datacenter Hosting Professional
ProSight Private Cloud Services Technology Professional
Progent's ProSight Virtual Hosting service provides comprehensive hosting of a small company's servers in a solution that gives the maximum degree of availability and scalability and is in addition easy to move to any data center. ProSight Virtual Hosting and management services are built on proven virtualization platforms that enable small companies with mixed- platform environments to economize significantly on the costs of capital investments, system maintenance, and network administration while achieving world-class reliability and an unmatched degree of vendor flexibility.
Symantec Security Intrusion Detection
Symantec Firewall Cybersecurity Consultancy
Progent's Symantec consultants can assist you to maintain discontinued Symantec firewall and Symantec VPN products including the Raptor and VelociRaptor family or show you how to migrate to current firewall solutions. Progent can also enable you to create and execute a complete security strategy that can include firewall and VPN appliances and utilities, outsourced security and virus protection services, server and application monitoring products, and documented policies and enforcement procedures. Progent has the skill to be your one-stop resource for continuing technical help, maintenance, education, and security consulting.
Ubiquiti UniFi access point Consultants
Technology Professional Ubiquiti switch
Progent offers fast access to the skills of seasoned wireless specialists who can help organizations to assess the advantages of Ubiquiti UniFi wireless APs for your company and help you to plan, deploy, maintain, and troubleshoot your UniFi wireless network. Progent can also carry out a Wi-Fi site survey to assist you to choose, provision, and place Ubiquiti UniFi wireless access points for your required signal coverage and performance.
SentinelOne Phishing Protection Engineers
Engineers SentinelOne Endpoint Security
Progent is a dealer and consulting firm for SentinelOne's Singularity product family, a subscription-based, cloud-first threat management solution that incorporates machine learning technology and expert services to deliver cutting-edge endpoint detection and response.
Intune Policy Settings Professional
Intune and Windows 8.1 Remote Support
Progent's Intune consultants can help your organization to understand the strategic case for utilizing Intune for administering your web-facing mobile devices including notebooks, smartphones, and tablets powered by Windows, Apple iOS, and Google Android. Progent's Intune consultants can assist you to configure security policies, plan and deploy pilot systems to confirm the benefits of Microsoft Intune for your network, install Intune across your enterprise, integrate Intune with SCCM for single-console change management, and troubleshoot your Intune solution.
Professional Windows Server Essentials and SQL Server
Microsoft Expert Windows Server Essentials and SharePoint Technology Professional
Progent's consultants can provide cost-effective remote consulting and troubleshooting for Windows Server Essentials. Progent can provide full-service project management support to help you plan and execute a smooth migration from Windows Server Essentials to Microsoft 365 and other Microsoft Online applications and services.
Microsoft Dynamics NAV Integration Services
Dynamics NAV ERP Reporting
Progent can provide online and onsite installation, migration, programming, reporting for Microsoft Dynamics 365 Business Central (formerly Dynamivs NAV).
Mac and Windows Integration
Mac and Windows Remote Support Services
Progent's support specialists in Apple OS X and Microsoft Windows technology can help you combine Mac and Windows systems into cohesive environments with full sharing and collaboration functionality. Allowing efficient cooperation among a variety of servers and workstations powered by Apple Mac OS and Windows calls for broad knowledge of and background with Mac and Microsoft technology. Progent's experience in Microsoft and Macintosh service makes it possible to provide world class assistance to companies that rely on these technologies to maintain their strategic edge. Progent can also help you to interface Apple's iPhones and iPads with your Windows network.
VMware Live Migration Engineers
VMware ESX Server Consultant Services
Progent offers the assistance of a certified VMware VCDX consultant to help you design, configure, administer and troubleshoot VMware vSphere-based virtualization solution for local networks, private and public clouds, or hybrid cloud systems. Progent can provide world-class knowledge for deploying and configuring VMware Site Recovery Manager (SRM) and VMware's NSX virtual network platform for disaster recovery and application continuity. Progent has in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud used for managing private and hybrid cloud solutions that deliver high availability, fault tolerance, and application mobility.
XenMotion Engineer
Network Consultants XenServer
Progent's Citrix-certified consultants can help you to understand the strategic advantages of XenServer as well as other Citrix platforms, and can help your IT organization to plan, validate, execute, troubleshoot, and maintain a Citrix XenServer installation. Progent can also assess your current Citrix technology deployment and show you how to enhance consolidation, responsiveness, security and compliance, uptime, and recoverability.
24/7 Database Administration Consultant Services
Largest Database Programming Network Consultants
Progent's Microsoft-certified database application consultants offer small and midsize businesses remote DBA and programming services for popular RDBMS products such as MS SQL Server, Oracle, MySQL, and Microsoft Office Access. Consulting services available from Progent include installation and integration, database architecture and coding, administration services, replication strategies, storage management, performance tuning, migration, security and compliance, backup/restore options, troubleshooting, and webinar training.
Server Security Network Consulting
Best Law, Investigation and Ethics Security Evaluation
For small and midsize businesses, computer security and information assurance and regulatory compliance can be too complex to master but too risky to overlook. The world's biggest enterprises have been breached, and the leading cloud services have occasionally been taken down. It seems as though there's no place to hide. Progent has made it affordable for small and midsize companies to implement critical IT security projects successfully by offering the advantage of billable time to the closest minute with no minimum billing for remote help. This means you have access to a seasoned computer expert to provide just the help you need when you need it. Progent's CISA, CISM, GIAC, CISSP and ISSAP certified security experts can help you with any level of network security including vulnerability audits, virus screening and recovery, spam and email content filtering, email data loss protection, compliance reporting, and designing a comprehensive security plan.
Integration Support ProSight Reporting Remote Infrastructure Monitoring
Technical Support ProSight Reporting Remote Infrastructure Monitoring
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Top macOS Online Engineer
OS X Support Outsourcing
Progent provides nationwide remote technical support and troubleshooting services for companies who operate Apple macOS and OS X networks or whose information systems feature a combination of Apple Mac and Microsoft technology. Progent's experts offer Mac clients a range of IT services including desktop assistance, migration to the latest edition of macOS from other earlier versions of Apple macOS or OS X, plus help with Mac application software. Progent can also help you with Apple iPhone and Apple iPad synchronization and troubleshooting, or migrating to Apple's iCloud services. Online IT help offers optimum return for your information technology dollar by protecting user productivity and limiting the time charged for network analysis and repair. Sophisticated remote access utilities and experienced service specialists and engineers allow Progent to solve the majority of IT problems without squandering time and expense by traveling to your location. In most of cases your IT issues can be remediated over the phone or through a combination of phone help and online access. Progent can make available Cisco CCIE infrastructure engineers and CISM and CISSP certified security specialists to help you with the most difficult system issues.
Microsoft Certified Azure hybrid cloud integration Specialist
Microsoft Azure integration Development Firm
Progent can help small businesses to migrate any part of their network infrastructure to Microsoft Azure. This can streamline network administration and reduce equipment investments. Azure offers a wealth of cloud services and Progent can help you to understand the benefits and restrictions of different cloud computing architectures supported by Azure. Progent can help you manage cloud-resident or hybrid cloud and local applications and network infrastructure and ensure that you sidestep the typical mistakes small organizations make when moving to a public cloud. Progent can show you how to configure VMs on Azure Virtual Machines, utilize VHD storage with Azure Storage, manage user identity with Azure Active Directory, and build transparent backup mechanisms with Azure Backup. Progent can also help you to prepare perimeter firewalls and VPN tunnels and also to manage Apple iOS devices and Android handhelds.
Microsoft and Cisco Certified Expert Service Database Support and Help
Services Documentation IT Consulting
Progent uses an enterprise-class service reporting system that stores and formats detailed documentation for all billed support activities. Unlike many independent consultants or local service firms who offer scant documentation or specifics of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service reports transmitted by each staff member to every client. The practice of documenting and organizing support activity allows more efficient support and avoids a slew of common problems such as when a support client is effectively held captive to a consultant who won't let go of the keys to the kingdom.
Azure Hybrid integration Engineers
Professionals Azure and SQL Server integration
Progent can help small companies to migrate any part of their computing infrastructure to Microsoft Azure. This can simplify IT administration and lower hardware investments. Microsoft Azure includes a comprehensive library of cloud services and Progent can assist you to evaluate the advantages and restrictions of various cloud computing architectures you can use with Azure. Progent can show you how to administer cloud-based or hybrid cloud and local apps and resources and make sure you avoid the common mistakes small companies make when migrating to a public cloud. Progent can assist you to configure VMs on Azure Virtual Machines, utilize VHD storage with Azure Storage, manage authentication with Azure Active Directory, and automate transparent backup services with Azure Backup. Progent can also assist you to prepare perimeter firewalls and VPN tunnels and to integrate Apple iOS devices and Google Android handhelds.
Call Center Sharing Support and Integration
IT Consultants Shared Service Desk
Progent's Microsoft and Cisco authorized Consultants offer three ways to help mid-size and large companies develop a cost-effective and productive in-house Computer Support Helpdesk. Progent's consulting services include ROI analysis, process study and improvement, executive reporting, training of internal personnel, and documentation of procedures. Progent's Software Selection and Integration Services help organizations sift through the various top level Help Desk software packages available and determine which products might be excessively costly, lack critical capabilities, or align poorly with your company's business goals. Progent also provides temporary staffing for companies who want to reinforce their in-house Help Desk staff for occasional tasks or to substitute for vacationing or indisposed personnel.
Remote Chief Information Officer Troubleshooting
Chief Information Officer Remote Consulting
Progent offers the temporary services of a seasoned Chief Information Officer who can provide strategic direction to assist your company pick and maintain IT solutions to meet your current needs and that can be a solid basis for your growth. Progent's part-time or temporary Chief Information Officer consulting services offer financial leverage to companies trying to maximize the impact of their network investment but who are without the budget or hesitant to add another executive-level position to their head count. Since Progent is vendor-neutral, with a large team of engineers certified to support all major OS platforms and networking technologies plus a broad range and application software, Progent is in a unique situation to provide unbiased advice along with expert technical support for creating information solutions that fit the special needs of your business.
Supplemental Call Center Professionals
Shared Helpdesk Computer Engineer
Progent offers several basic types of Helpdesk services including Microsoft Call Center Outsourcing Services, Virtual Helpdesk Services, and Call Center Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of authorized Microsoft and Cisco professionals offers your customers instant access to a reliable technical group with extensive experience providing phone support and online troubleshooting for networks based on Microsoft products. Progent's focus is on giving the support Help Desk a positive reputation as a solid contributor to business performance. Progent's target is to fix rather than merely report problems.
Teleworker Collaboration Software Technical Support Services
Offsite Employees Collaboration Software Support Outsourcing
Progent can assist small and mid-size companies to configure collaborative platforms to allow their remote workforce to engage in positive interaction with fellow workers and customers.
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