Enlarging your telecommuter workforce can have a major effect on IT architecture, security/compliance, and company processes. Progent has 20 years of experience assisting businesses of all sizes to plan, deploy, manage, optimize, and troubleshoot IT networks that support a remote workforce. Progent can help your Brighton organization to pick the appropriate tools and adhere to leading practices in building and operating a safe virtual office ecosystem for teleworkers that promotes collaboration and returns maximum business value. Progent offers support services ranging from as-needed expertise for helping you past occasional technical bottlenecks to full project management or co-management to help you successfully complete business-critical tasks.
Progent can assist Brighton, United Kingdom organizations to succeed with any facet of building a high-functioning work-at-home environment by delivering network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud integration, Help Desk services, endpoint security, data protection solutions, and centralized management.
Infrastructure for an At-Home Workforce
Setting up the network infrastructure needed for an at-home work environment can be especially challenging if you must manage a mix of worker-owned hardware like desktop computers and notebooks, Internet routers, and wireless appliances from various vendors and with a mix of OS software and firmware releases. Progent's background delivering online help for both legacy and current IT products in virtual office venues enables you to make cost-effective use of your existing network infrastructure and provides you with ready access to expertise for implement necessary upgrades. Support services offered by Progent to help your company to implement a high-functioning work-at-home infrastructure include:
VoIP Integration for Remote Workers
Expanding the business phone system to accommodate teleworkers is vital to maintaining an effective work-at-home solution. A variety of cloud-based IP voice platforms are popular with small and mid-size businesses to server remote users. Many enterprises rely on Cisco's current or legacy products for IP voice solutions. Progent can help businesses of any size to plan or tune a remote VoIP service that provides the versatility, convenience and security needed for telecommuters. Progent's Cisco-certified CCIE Voice experts offer advanced support to assist businesses tune their current Cisco VoIP systems to handle an expanding remote workforce.
Voice/Video Conferencing for At-Home Workers
A broad range of video conferencing platforms from major vendors support virtual meetings, video conferencing, chat, and content sharing for both local users and at-home workers. Many companies use a mix of conferencing products to accommodate their various partners and clients. Progent can help you to maintain your existing voice/video conferencing environment and optimize the productivity of your remote workforce.
Microsoft Collaboration Platforms for an At-Home Workforce
Microsoft's collaboration products are closely integrated with Microsoft's familiar Microsoft Office and Microsoft 365 families, providing a powerful ecosystem of productivity apps that deliver a cohesive user experience for sharing information throughout a corporate network and on a wide range of endpoints. Progent has delivered online consulting support for Microsoft SharePoint and Exchange since their original publication and can assist your company to configure these flagship collaboration products to maximize the productivity of your remote workforce.
SharePoint uses web entities to promote collaboration and knowledge delivery by providing policy-based access to data, business processes, and utilities for looking through company-wide business data. SharePoint enables you to build protected portals that allows at-home workforce to see and edit consolidated corporate intelligence via Wikis, Blogs, social networking sites, and Web Parts (Widgets). For details about Progent's SharePoint support services, go to SharePoint configuration and development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange consulting services, visit planning and configuration consulting services for Microsoft Exchange Server.
OneDrive is Microsoft's collaborative cloud-based file hosting and synchronization service, similar to GoogleDrive. Remote users can save files to OneDrive, and co-workers anywhere can retrieve them safely through a browser. Provided with Office and Microsoft 365, OneDrive enables at-home workers to co-author files. Edits created offline are synced when you reconnect to the Internet. To find out about Progent's expertise for Microsoft OneDrive, refer to Onedrive configuration consulting.
Public Cloud Integration Services for Remote Workers
Progent offers advanced remote assistance for enabling organizations to create, maintain and optimize integrated network models that combine internal data centers, telecommuters, branch offices, plus cloud services. Progent offers expertise for all types of cloud service such as Infrastructure as a Service, Platform as a Service, and Software as a Service. Progent can help teleworkers resolve issues with public cloud access, authentication, and cybersecurity.
Azure is a popular family of cloud software and services that allows you to use infrastructure, servers, and key apps running on Microsoft's massive cloud. Microsoft Azure includes over 100 services services including hosting for Windows and Linux-based VMs, scalable cloud storage, messaging, app development with Visual Studio, and data backup. Progent can assist your organization to set up virtual machines on Azure Virtual Machines, integrate storage on Azure Storage services, streamline identity control with Azure Active Directory, and plan backup and restore solutions with Azure Backup. Progent's cloud experts can also help you create secure connections to Azure services for remote workers by setting up and debugging firewall appliances and VPN IPsec tunnels. For information about Progent's consulting expertise for Azure, go to Azure consulting.
Microsoft 365, formerly branded Office 365, is Microsoft's growing suite of client productivity applications and cloud services available on a subscription basis. Office apps and services are provided in a variety of bundles designed for customers ranging from individuals and small offices to major corporations. Progent offers quick and affordable remote access to experts familiar with Microsoft 365-compatible endpoint devices running Windows, Mac, iOS, and Google Android technology. Progent's experts can help your business to evaluate the various subscription bundles available for Microsoft 365 and deploy 365 apps for your teleworkers in a way that delivers top business value. To learn about Progent's consulting expertise for Microsoft 365, refer to Microsoft 365 integration expertise.
Microsoft 365 Exchange Online is among the most widely used cloud-based applications in the Microsoft 365 product suite. Exchange Online provides the benefits of reduced spending for physical infrastructure, easier management, dynamic scaling, high reliability, and other benefits associated with cloud computing. Microsoft has engineered Microsoft 365 Exchange Online to operate seamlessly with on-premises deployments of Exchange, allowing you to build hybrid cloud/onsite information systems. Progent's Exchange consultants can provide occasional help to guide you past challenging technical bottlenecks and also offer comprehensive project management outsourcing to make sure your at-home workers have easy and secure access to your Exchange Online deployment. For details Progent's support services for Microsoft 365 Exchange Online, see Microsoft 365 Exchange Online integration and troubleshooting expertise.
Amazon Web Services (AWS) is a pioneer in the public cloud computing arena and is the industry's leading provider of cloud services. Progent offers quick and economical online contact with cloud integration consultants who can assist your business to design, deploy, manage, and troubleshoot hybrid information networks that incorporate Amazon AWS cloud-based services with local resources and with other public clouds such as Microsoft Azure. Progent also offers the skills of Cisco-certified CCIE networking experts to help you to create a high-availability network model so your users have a consistent computing experience whether they are working from your main office, a remote branch, from home, or on the move. To find out about Progent's consulting expertise for Amazon AWS, visit Amazon AWS consulting support.
Google Cloud (GCP) is a leading collection of public cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco consulting experts can assist your business to extend your existing IT assets with the Google Cloud, and Progent's database consultants can help you make your mission-critical apps cloud ready so your at-home workers can take full advantage of Google Cloud services. Progent's consultants can assist your organization to set up VMs on GCP Compute Engine, design a cost-effective storage solution with Google Cloud Storage, and streamline access management for telecommuters with Google Cloud Identity. Progent can also help your organization to utilize GCP's management technology to administer and track your Google Cloud environment. To find out, visit Google Cloud Platform (GCP) integration services.
Help Desk Call Center Services for Remote Workers
An emergency, company-wide transition to a teleworker workforce, which could be the result of a pandemic or as part of a business continuity plan, can overwhelm even a well-staffed internal Support Desk. Progent's Help Desk Call Center services allow organizations to outsource or augment their Support Desk with Progent's online Technical Response Center (TRC) services.
Cybersecurity for Telecommuters
Work-from-Home staff members typically utilize their personal computers and usually work in an unsecured physical area. This increases their vulnerability to cyber threats and requires judicious deployment of firewalls, anti-malware tools, MFA-based identity verification, remote monitoring, thorough user education, and the development of policies built on best practices. Progent's seasoned roster of data security support experts can help you to design, deploy and maintain an effective security solution that guards vital information assets in environments that include remote workers.
Firewalls enable companies to build a network that can be securely utilized by on-premises users as well as by telecommuters, mobile employees, suppliers, customers, and other stakeholders. Modern firewall appliances allow you to assign and control appropriate access rights to different groups of users and to expand your IT network and adjust your security profile as your company evolves and as network attacks grow increasingly complex. Progent supports both current and legacy security devices from all leading vendors like Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. To learn more about Progent's firewall integration expertise, visit firewall integration and support services.
Online Endpoint Monitoring makes it easy to track the disparate devices used by at-home workers and either reject or spot and mitigate modern threats such as ransomware. With ProSight Active Security Monitoring (ASM) services, a small-footprint software agent is installed on every secured endpoint, monitoring all activity and utilizing advanced behavioral threat analysis from SentinelOne to detect new threats on arrival. When a cyberattack is spotted, ProSight ASM immediately isolates the targeted endpoint from the network to quarantine the threat. Since the ProSight Active Security Monitoring agent is autonomous, endpoint devices remain secure even when they are not connected to the Internet. Progent is a SentinelOne Partner, dealer, and integrator. For details about ProSight ASM, refer to remote endpoint security monitoring for an at-home workforce.
Progent's Duo authentication services utilize Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication. Duo supports one-tap identity confirmation on iOS, Android, and other personal devices. With 2FA, when you sign into a secured application and enter your password you are asked to confirm your identity via a unit that only you have and that uses a separate network channel. A wide range of out-of-band devices can be utilized for this added means of ID validation including an iPhone or Android or watch, a hardware token, a landline phone, etc. You may register several validation devices. For details about Duo identity authentication services, visit Duo MFA two-factor authentication (2FA) services for an at-home workforce.
Security Audits can assess the vulnerability of your network to all types of external and local security threats for an environment that includes remote workers. Progent can deploy remote, automated security analysis software for quickly and affordably uncovering a broad range of security gaps that can be surfaced over the Internet. Progent's security audit experts, which can be managed by data security experts with advanced certifications including CISA, CISSP, and GIAC, can help your business to evaluate your procedures and governance policies and assess your WAN infrastructure to enable you to implement top-level protection for your at-home workers.
Download White Paper: Protecting a Work-From-Home Environment
To read or download a white paper describing critical things to concentrate on for securing a network that supports telecommuters, click:
Securing a Work-From-Home Environment White Paper. (PDF - 2.4 MB)
Data Protection Solutions for At-Home Workers
The field of Data Protection involves backing up and recovering critical information in order to avoid data loss and minimize restoration time and effort in the event of storage problems due to hardware issues, software glitches, operator mistakes, malware, or other causes. Dependable data protection solutions can be especially difficult to architect and maintain in hybrid networks that combine private data centers, cloud resources, and an at-home workforce.
Unified Management for At-Home Workers
Microsoft has renamed and rebundled its endpoint management platforms under the name Endpoint Manager, which includes Intune for cloud management of remote endpoints and Configuration Manager for managing on-premises endpoints. Endpoint Manager provides a unified platform for protecting corporate data by controlling local, mobile, and at-home endpoints.
Intune is part of Microsoft's Endpoint Management family that also includes Microsoft Configuration Manager. Intune is a cloud service for managing and protecting off-premises devices and software. Remote endpoint computers can be user owned or business owned. IT administrators managing the endpoint computers of telecommuters can utilize Intune to provision and authenticate applications on managed devices, push updates and certificates, set up policies for permission to access information and networks, set passwords, create VPN tunnels, control how teleworkers share information, establish threat defense, ensure compliance, and delete sensitive data from lost, stolen or deactivated devices. Microsoft Intune can be used with Apple iOS, Android, Windows, and macOS devices. For information about Intune and how Progent can help your company to use Microsoft's Endpoint Management to administer the devices of your at-home workforce, go to Intune mobile device management experts.
VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management (MDM) platform that helps network managers to keep offsite endpoints current and protected. Workspace ONE incorporates VMware AirWatch technology for unified endpoint management combined with VMware's Horizon virtual application delivery technology for authorization control, application management, and configuration management of endpoint devices. Workspace ONE runs with devices based on Windows 10, macOS, iOS, Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-premises deployment via a one-time purchase. Key capabilities of VMware Workspace ONE include fast over-the-air deployment of new laptops, quick onboarding of new users, policy setting and enforcement for all classes of devices, aggregated management reporting and performance analytics, email encryption, and tight integration with Microsoft apps and cloud services. To learn about Progent's support for VMware Workspace ONE, refer to VMware Workspace ONE mobile endpoint management consultants.
Contact Progent for At-Home Worker Expertise
To contact Progent about building and maintaining an efficient work-from-home solution for your Brighton, United Kingdom company, call