For small businesses in Brighton United Kingdom, Progent provides technical support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX and Microsoft technology. Progent has delivered online troubleshooting to companies in every state in the United States. (See Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for complex infrastructure issues, as well as the services of CISA and CISM-certified security consultants to handle high-level security architecture and business continuity preparedness.
Progent's online technical support engineers offer exceptional value due to the fact that they have the real-world background and the sophisticated tools to resolve the majority of network issues rapidly. This reduces direct costs because service calls accumulate a smaller number of chargeable minutes. Remote support also eliminates the expense of sending a consultant to your site. Your organization saves additionally with indirect expenses by reducing or eliminating network outages and associated costs resulting from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management.
Progent's billing model for online support is designed to stretch your network support dollar. Progent bills per minute for phone assistance, so you are charged exclusively for the services that you receive. In contrast to typical remote service companies, Progent asks for no initialization charge or minimum fees. Progent's per-minute granularity and clean model for pricing prevent scenarios where fast fixes manage to turn into big bills. Progent's penchant for disposing of problems efficiently results in your company conserving money.
Progent's Remote Service Technologies
Over the years, Progent has developed a set of customized technologies and field-proven methodologies that permit the maximum level of effectiveness for remote technical support and repair for small company information networks. Progent provides secure VPN support for gateways from a variety of leading sources including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN access enables the experts of Progent's online support team to connect to your computer system without violating corporate security.
Progent's powerful customer support database application includes thorough documentation describing all service that Progent's clients have received. Progent's staff service personnel have access to the records of services delivered to each client by any Progent consultant. This history of anomalies and responses is organized as an easily accessible internal database that allows Progent's remote technical experts to share their knowledge company-wide to ensure that the value of Progent's support improves daily. Progent's advanced accreditations and working associations with important vendors such as Cisco and Microsoft make available additional extensive technical support knowledge bases and permit fast response from manufacturers' internal engineering staff with the result that Progent's remote service experts are able to arrive at the most efficient resolutions in the least time.
Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's remote support in Brighton United Kingdom or to learn more about Progent's phone support options, contact Progent at
Online Network Support Services Available from Progent
Progent's phone-based network support engineers possess certified skills in an extensive array of technologies. This breadth of IT skills permits Progent's consultants to tackle almost any emergency likely to occur in a small or midsize company network. Credentials earned by Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Professional.
To provide assistance to businesses with mixed-operating system networks, Progent also provides the support of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Phone-based support services provided by Progent to companies in Brighton include:
Progent's UNIX/Linux support engineers can provide emergency online help for resolving problems affecting UNIX/Linux networks powered by popular variants of UNIX such as:
Progent also offers a full array of online PC desktop services such as Microsoft Windows 7 migration help, upgrading to 64-bit workstation applications, configuring Office 2010, and streamlining PC desktop image creation.
Progent's shared Help Desk services allow your IT organization to share the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of seasoned technical support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution based on the top professional services automation tool for handling service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Call Center consulting support can aid you in building an effective new Help Desk Call Center or revamping your existing one, selecting or customizing Help Desk software to handle the particular requirements of your company, or adding occasional online personnel to reinforce your in-house Help Desk Call Center group during high-demand scenarios like software migrations, mass updates, or installing brand new applications.
Progent's Help Desk Call Center staff of seasoned information technology experts offers your computer users in Brighton United Kingdom fast access to a reliable support group with extensive experience providing telephone-based support and online troubleshooting for IT systems that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Call Center the reputation as a key contributor to business success, and Progent's intent is to resolve rather than simply record network problems.
Progent's Mac experts can nurture the creative aspect of Apple Mac computing by delivering phone-based consulting services and training in graphics, sound, and video. Progent's consultants offer expertise in a range of Macintosh programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with common projects like capturing or digitizing audio or video or establishing an audio/video production facility.
Remote Network and Server Monitoring Services
Progent offers companies in Brighton United Kingdom remote computer system monitoring support based on MS System Center Operations Manager network monitoring, enhanced by Progent to fit your environment so your IT maintenance is proactive and automated. By exposing looming trouble spots before they evolve into network outages, proactive monitoring can ward off disruptive and costly network failures. Progent can also use system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks that incorporate a mix of operating systems.
Brighton Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Brighton metro area.
City | Address | Phone | Link |
Brighton | Tower Point, 44 North Rd Brighton, BN1 1YR United Kingdom |
+44 127 325 7387 | Brighton Network Support Services |