For small and midsize businesses in Brighton United Kingdom, Progent provides help for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX and Windows technology. Progent has provided online troubleshooting to companies in all 50 states in the United States. (See Progent's client recommendations). Progent also can furnish the consultation Cisco CCIE-certified network specialists for complex infrastructure problems, as well as the services of CISA and CISSP-accredited security engineers to help with advanced security design and business continuity planning.
Progent's online support services offer excellent leverage because they are equipped with the real-world experience and the advanced technology to solve the majority of network problems quickly. This reduces immediate costs since service calls take up fewer chargeable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your office. Your organization saves even more with incidental expenses by reducing or avoiding network downtime and related losses resulting from business discontinuity, upset customers and vendors, unproductive workers, and distracted executives.
Progent's pricing model for online support is designed to maximize the impact of your IT service investment. Progent bills by the minute for telephone-based assistance, so you are invoiced only for the support that you receive. Unlike many online support organizations, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute granularity and clean model for billing avoid situations where speedy. minor fixes somehow turn into big bills. Progent's skill at dealing with technical issues efficiently results in your business saving money.
Progent's Remote Support Technologies
Over time, Progent has developed a set of customized technologies and field-proven processes that permit the maximum degree of efficiency for online consulting and troubleshooting for small and midsize business computer systems. Progent offers safe VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN access allows the experts of Progent's Technical Response Center to access your network remotely without compromising system security.
Progent's highly evolved customer support reporting system stores extensive records for all support that Progent's clients have received. Progent's staff service personnel have access to the records of assistance delivered to each Progent customer by every Progent consultant. This history of problems and responses is organized as a conveniently retrievable internal database that permits Progent's remote technical experts to share their knowledge with the whole team to ensure that the value of Progent's support grows daily. Progent's high-level certifications and close associations with important vendors including Cisco and Microsoft make available other massive support knowledge bases and permit priority response from manufacturers' internal engineering staff so Progent's remote service specialists can find optimal resolutions quickly.
Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's remote support in Brighton United Kingdom or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Emergency Support.
Remote Support Services Available from Progent
Progent's online consulting experts have certified skills in a comprehensive set of disciplines. This broad scope of capability allows Progent's engineers to manage practically any problem likely to take place in a small company information system. Certificates held by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional (CCVP), and Design Professional.
To help clients with mixed-platform networks, Progent also provides the skills of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Remote technical services provided by Progent to companies in Brighton include:
Additional Support Services Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online consulting services cover a wide range of computer technology such as network infrastructure, email solutions, system and process security, UNIX and Microsoft Windows coexistence, VMware products for server consolidation and easy management, and transitioning from older applications to current MS Windows or Linux environments. Progent's group-based methodology for solving technical issues promotes fast escalation, when required, to engineers with task-relevant experience to handle complex scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and cuts support expense.
Progent's UNIX and Linux consultants can provide urgent phone-based assistance for analyzing problems affecting UNIX/Linux systems powered by popular derivatives of UNIX such as:
Important Linux versions for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- SCO UNIX
- RedHat Linux
- SUSE Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for networking professionals, and certifies a consultant's networking knowledge at the expert level. Cisco CCIEs can handle the most stubborn problems associated with network infrastructure planning, installation, management, protection, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house support staff in analyzing problems with IOS network administration tools and coming up with alternate approaches or identifying program patches. Cisco qualified CCIEs are an exceptional cost-effectiveness because their deep expertise enables them to find solutions for even the most complex problems quickly. In common instances, less seasoned service providers can wrestle for hours or days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes.
Few consulting providers make Cisco-qualified CCIEs accessible to support small and mid-size companies. Progent can provide fast telephone contact with a Cisco CCIE so your company can receive urgent help for complex network infrastructure problems that are hurting business efficiency but are beyond the scope of your local computer support resources. Progent's Cisco-qualified CCIE consultants can connect to your environment via state-of-the-art remote support technology in order to provide efficient, secure, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's market leading family of networking products such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure broadband and integrated services routers, wireless access points, Meraki cloud-managed access points, VoIP phones and systems, Catalyst family switches, plus VPN solutions.
Authorized MS Windows Experts
Progent's Microsoft-premier remote support engineers can deliver network troubleshooting and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the assistance of consulting professionals who can assist you with a broad variety of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange Server 2019 integration,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid integration expertise,
SharePoint 2019 planning and integration, Microsoft Teams configuration help, Skype for Business Server migration consulting, Microsoft Lync Server integration and Microsoft Communications Server upgrade, Microsoft Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a full array of online desktop support services including Microsoft Windows 7 migration, moving to 64-bit desktop applications, integrating Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Premier Network Security Specialists
Progent's qualified CISM and CISSP security consultants can provide a variety of security services that can improve the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against attacks or assist your company to clean up quickly following a serious breach. Security solutions available from Progent cover comprehensive security analysis using utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Netcat; rapid recovery from malicious assaults; integrating firewalls; establishing secure mechanisms for off-site and mobile communication; securing your email infrastructure from spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote consulting support to help organizations of all sizes connect their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective environments that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid network models that combine on-premises IT assets as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration services that include Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration consulting. Progent has more than 20 years of experience delivering high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Progent offers the services of seasoned online consulting experts for special IT projects that small companies frequently request. Billing rates for ongoing development or consulting projects are set according to the qualifications of the engineers required. Progent's background in these important fields of computer technology enables customers to execute major initiatives economically and on schedule. Progent's project-based online engineering services include:
How Your Brighton United Kingdom Business Can Contact Progent's Online Service Professionals
Call Center Services
Progent's Help Desk Call Center service options for small and midsize companies with networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk services are designed for smaller companies who don't have the budget to support an internal Help Desk Call Center but who need quick access to an efficient Call Center with proficient phone support plus the technical depth to escalate complex problems to high-level consultants.
Progentís Help Desk sharing services make it possible for your business to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is a collaborative support solution based on the top PSA platform for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center consulting support can assist you in building an effective new Help Desk Call Center or improving your established organization, evaluating or enhancing Call Center software to handle the particular needs of your business, or providing occasional online staff to supplement your existing Call Center resources to handle demanding scenarios such as software migrations, major updates, or rolling out new applications.
Progent's Help Desk staff of seasoned network consultants gives your customers in Brighton United Kingdom immediate communication with an effective network service group with substantial experience providing phone consulting and remote diagnostics for IT systems that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk perception as a solid driver of business performance, and Progent's goal is to fix instead of just report technical issues.
Business Applications Support: Education, Development, and Problem Solving
Progent's Applications Experts Team provides remote professional engineering support and education in specific application areas that include ERP, MRP, custom financial systems, and CRM. Progent also can provide consulting, customization, and training for popular Microsoft applications such as CRM, Project, MS Office Word, and MS Office Excel. To find out more about Progent's consulting, custom programming, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Mac experts can promote the artistic elements of Apple Mac environments by delivering remote consulting support and training in graphics, sound, and motion video. Progent's support professionals can provide expertise in a large selection of Mac creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with special jobs like scanning or digitizing audio/video or setting up an audio/video production lab.
Online Network Monitoring Support
Progent offers businesses in Brighton United Kingdom online network and server monitoring support powered by MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to fit your business so that your IT maintenance is proactive rather than reactive. By spotting looming trouble spots before they grow into downtime, proactive monitoring can avoid stressful and costly service failures. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or environments that support a combination of OS platforms.
To get in touch with Progent about urgent remote expertise with UNIX, Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or see Contact Progent.
Brighton Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Brighton metro area.
Progent locations in Brighton Metro