For small companies in Brighton United Kingdom, Progent offers support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX and Windows technology. Progent has delivered remote troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's customer recommendations). Progent also offers the expertise of CCIE-qualified network specialists for challenging connectivity issues, as well as the services of CISSP and CISM-accredited security engineers to handle high-level security architecture and business continuity planning.
Progent's remote technical support services represent excellent leverage because they have the practical experience and the advanced technology to solve the majority of network problems rapidly. This lowers direct expenses because service calls accumulate fewer billable minutes. Online help also avoids the cost of dispatching a consultant to your office. Your company saves additionally with indirect expenses by reducing or avoiding network downtime and related costs due to business disruption, disgruntled customers and vendors, unproductive workers, and distracted management.
Progent's pricing policy for online support is structured to stretch your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are billed just for the support that you receive. In contrast to typical remote service firms, Progent imposes no startup fee or minimum job duration. Progent's per-minute granularity and simple model for pricing save you from situations where fast solutions manage to end up as major tabs. Progent's skill at solving technical issues quickly results in your business conserving money.
Progent's Remote Support Technologies
Through years of experience, Progent has fine tuned a set of customized technologies and field-tested processes which ensure the highest degree of efficiency for remote engineering help and troubleshooting for small and midsize company computer networks. Progent offers safe VPN support for gateways from a variety of popular companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN access allows the consultants of Progent's online support team to interface to your company's environment without violating corporate security.
Progent's highly evolved technical support database application includes extensive documentation for all service that Progent's clients have been provided. Progent's authorized engineers have the benefit of the history of all help provided to each customer by every Progent engineer. This database of anomalies and fixes is stored as a quickly retrievable internal knowledge base that permits Progent's remote technical professionals to communicate their experiences company-wide to ensure that the value of Progent's support services grows daily. Progent's high-level accreditations and working relationships with major industry leaders such as Cisco and Microsoft make available other massive support databases and permit priority access to manufacturers' internal engineering staff so Progent's remote consulting specialists are able to come up with optimal solutions quickly.
Get Online UNIX, Linux, Solaris, or macOS and OS X Technical Help from Progent
To get started with Progent's phone support in Brighton United Kingdom or to learn more about Progent's online support programs, contact Progent at
Phone-based Technical Services Offered Progent
Progent's online support experts offer certified skills in an extensive set of disciplines. This broad range of capability permits Progent's engineers to manage virtually any problem likely to occur in a small business information system. Credentials awarded to Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), CCVP, CCDA and CCDP.
To help businesses with mixed-operating system environments, Progent also provides the support of engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Online support Offered by Progent to small businesses in Brighton include:
Progent's UNIX and Linux consultants can provide urgent remote help for resolving anomalies affecting UNIX/Linux systems powered by popular derivatives of UNIX such as:
Progent also offers a full range of online PC desktop support and troubleshooting services such as Windows 7 migration help, upgrading to 64-bit workstation software, configuring Office 2010, and automating workstation deployment.
Progent's Co-managed Help Desk services allow your business to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative service desk solution built around the top PSA platform for handling end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk consulting support can support you in creating an effective new Help Desk Call Center or improving your current one, evaluating or modifying Call Center application software to meet the unique demands of your company, or providing occasional phone support personnel to supplement your internal Help Desk team during demanding scenarios such as software transitions, major updates, or rolling out new business software.
Progent's Help Desk team of seasoned information technology consultants gives your clients in Brighton United Kingdom quick communication with a reliable network service group with substantial background delivering phone consulting and online troubleshooting for IT systems powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk recognition as a significant contributor to business success, and Progent's goal is to fix instead of merely report IT problems.
Progent's Apple Mac experts can promote the creative facets of Apple Mac computing by providing remote consulting support and training in imaging, audio, and video. Progent's consultants offer assistance in a variety of Mac creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's consultants can also help you with common projects like scanning or digitizing audio/video or establishing an audio/video production facility.
Remote Network Monitoring Services
Progent offers companies in Brighton United Kingdom online network and server monitoring services centered around MS System Center Operations Manager network monitoring, customized by Progent to accommodate your business so that your computer support is proactive rather than reactive. By anticipating possible issues before they result in downtime, remote monitoring can avoid inconvenient and expensive information system crises. Progent can also utilize network monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or networks that support multiple operating systems.
Brighton Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Brighton metro area.
City | Address | Phone | Link |
Brighton | Tower Point, 44 North Rd Brighton, BN1 1YR United Kingdom |
+44 127 325 7387 | Brighton Network Support Services |