For small businesses in Brighton United Kingdom, Progent offers support for information systems powered by UNIX or Linux or for environments that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided remote support to businesses in every state in the U.S. (Refer to Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE-certified engineers for complex infrastructure issues, plus the assistance of CISA and CISSP-accredited security engineers to help with advanced security architecture and business continuity preparedness.
Progent's online technical support engineers offer excellent leverage because they are equipped with the practical experience and the advanced tools to resolve the majority of information system problems rapidly. This lowers direct costs since solutions require fewer billable minutes. Remote help also avoids the expense of dispatching a consultant to your site. Your company saves even more in incidental costs by reducing or eliminating system downtime and related losses due to business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted management.
Progent's pricing policy for remote help is structured to stretch your network support investment. Progent bills on a per-minute basis for phone assistance, so you pay only for the services that you receive. In contrast to many online service companies, Progent requires no startup surcharge or minimum job duration. Progent's per-minute granularity and simple policy for billing prevent situations where quick solutions somehow turn into large bills. Progent's skill at handling technical issues efficiently results in your company spending less cash.
Progent's Remote Technical Support Tools
Over time, Progent has refined an array of optimized technologies and field-proven processes that ensure the maximum degree of efficiency for online help and repair for small company IT systems. Progent offers safe Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN connectivity permits the consultants of Progent's online support team to connect to your company's computer system without violating system security.
Progent's sophisticated service reporting system includes comprehensive histories for the support that Progent's clients have received. Progent's team engineers have access to the specifics of all help delivered to each customer by every Progent engineer. This archive of trouble tickets and resolutions is stored as a quickly retrievable internal knowledge base that allows Progent's online technical experts to share their knowledge with the whole team to ensure that the value of Progent's support services improves over time. Progent's high-level certifications and working associations with major vendors including Cisco and Microsoft make available other vast support databases and allow quick access to vendors' internal support staff so Progent's remote service specialists can determine the most efficient resolutions promptly.
Initiate Online UNIX/Linux, Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's phone services in Brighton United Kingdom or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for network help, visit Immediate Emergency Support.
Remote Technical Support Services Offered Progent
Progent's phone-based technical service professionals have certified skills in an extensive array of products and technologies. This broad scope of technical skills permits Progent's consultants to resolve almost any emergency that may take place in a small company information system. Credentials held by Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, CCVP, and Design Associate.
To help companies with mixed-operating system networks, Progent also offers the support of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP network security specialists, and CISSP-ISSAP consultants.
Remote support services Offered by Progent to clients in Brighton include:
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UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online support services address a broad spectrum of computer technology including system infrastructure, email systems, network and process security, UNIX and Microsoft Windows coexistence, virtual server technologies for server hardware consolidation and easy management, and migration from legacy applications to current Windows or Linux-powered solutions. Progent's group-based approach to resolving network issues promotes quick escalation, if necessary, to engineers with appropriate experience to tackle challenging situations. This expedites solutions of critical problems, minimizes network downtime, and cuts support expense.
Progent's UNIX and Linux support engineers can provide urgent online assistance for analyzing anomalies within UNIX/Linux systems powered by leading versions of UNIX including:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- BSD
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
Important Linux versions for which Progent can provide expert support include:
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware
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Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network consultants, and indicates a person's network technology skills at the master level. Cisco CCIEs know how to resolve the most stubborn problems encountered in network planning, integration, maintenance, security, and repair. Cisco CCIEs operate closely with Cisco's in-house support staff in analyzing problems with IOS Software network management utilities and coming up with alternate approaches or locating program updates. CCIEs provide excellent cost-effectiveness because their depth of expertise allows them to find solutions for even the most difficult problems rapidly. In many instances, less seasoned consultants can struggle for many hours or days with the same tasks that a Cisco CCIE can dispose of in a few minutes.
Few consulting organizations make Cisco CCIEs available to help small and medium sized businesses. Progent offers quick phone contact with a Cisco authorized CCIE so your company can receive urgent support for serious network infrastructure problems that are crippling business efficiency but are not within the experience of your regular computer maintenance group or consultant. Progent's Cisco-qualified CCIE support experts can interface to your network by means of the latest on-line troubleshooting technology in order to perform efficient, secure, and affordable diagnosis and remediation.
Progent's Cisco CCIEs can provide consulting for all of Cisco's popular family of connectivity products such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure broadband and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network products.
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Certified MS Windows Expertise
Progent's Microsoft-expert online support engineers offer network troubleshooting and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can help you with a broad range of technology support services such as Microsoft Windows Server 2022 planning and migration consulting,
Windows Server 2019 consulting,
Windows Server 2016 migration support and hybrid cloud consulting,
Windows Server 2012 R2 maintenance,
Windows Server 2008 migration (help, assistance,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint 2019 design and configuration, Microsoft Teams expertise, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of online PC desktop support and troubleshooting services including Microsoft Windows 11 migration and designing and implementing Microsoft 365 cloud solutions for Windows desktops.
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CISM and CISSP Premier Network Security Engineers
Progent's accredited CISSP and ISSAP network security engineers offer a range of security solutions that can bolster the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against assaults or assist your business to recuperate quickly after a damaging penetration. Security consulting services available from Progent include: thorough security evaluation using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; rapid recuperation from virus and worm attacks; installing firewalls; designing safe techniques for off-site and mobile communication; defending your email infrastructure against spam and DHA attacks; and managing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert online consulting services to help businesses of any size integrate their networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your IT team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that combine physical IT assets as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud integration support services such as Microsoft 365 Exchange Online integration with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration consulting. Progent has over 20 years of experience providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Additional Support Services Available from Progent
Progent can provide the skills of seasoned online consulting experts for special projects that small businesses frequently request. Billing rates for longer-term development or consulting tasks are determined based on the level of expertise of the consultants involved. Progent's experience with these important areas of computer technology allows customers to complete major initiatives economically and on time. Progent's project-based online engineering solutions include:
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Help Desk Call Center Expertise
Progent's Call Center service options for small businesses with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Standard Help Desk services are ideal for smaller organizations who don't have the budget to support an internal Help Desk Call Center but who want fast access to an effective Help Desk Call Center with proficient telephone assistance plus the available expertise to escalate complex tasks to advanced engineers.
Progent's shared Help Desk services allow your IT organization to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of veteran technical support technicians and subject matter experts. Progent's shared Help Desk service is a collaborative service desk solution built around the top PSA platform for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk consulting expertise can support you in building an effective new Help Desk Call Center or enhancing your current one, selecting or modifying Help Desk software to address the special needs of your corporation, or providing temporary phone support staff to work with your in-house Help Desk Call Center team to deal with unusually busy situations such as software migrations, major upgrades, or installing new applications.
Progent's Help Desk staff of veteran network professionals offers your workers in Brighton United Kingdom quick access to an efficient network service resource with years of background delivering phone consulting and remote troubleshooting for computer environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk Call Center perception as a crucial enabler of business performance, and Progent's aim is to solve rather than simply document technical problems.
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Applications Support: Education, Custom Development, and Problem Solving
Progent's Applications Experts Team offers remote advanced consulting expertise and training in specific application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting expertise, customization, and training for Microsoft business applications such as Microsoft CRM, Microsoft Project, MS Office Word, and Excel. For more on Progent's consulting, custom programming, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Apple Mac experts can nurture the artistic elements of Macintosh computing by delivering remote help support and education in graphics, audio, and motion video. Progent's support professionals can provide assistance in a large selection of Apple Mac programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with specific projects such as capturing or digitizing audio/video or building an audio/video post production studio.
Online Network and Server Monitoring Services
Progent can provide companies in Brighton United Kingdom remote network and server monitoring services based on MS Operations Manager network monitoring, adapted by Progent for your environment so your IT support is proactive rather than reactive. By exposing emerging trouble spots before they expand into full-scale emergencies, system monitoring can minimize stressful and expensive information system breakdowns. Progent can also use network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or networks that incorporate a combination of operating systems.
How Your Brighton United Kingdom Company Can Contact Progent's Remote Support Professionals
To contact Progent about emergency remote expertise with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or see Contact Progent.
Brighton Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Brighton metro area.
Progent locations in Brighton Metro