For small and midsize companies located in Brighton United Kingdom, Progent offers help for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Windows technology. Progent has delivered remote troubleshooting to businesses in every state in the United States. (Refer to Progent's customer testimonials). Progent also offers the consultation CCIE-qualified engineers for challenging connectivity problems, as well as the assistance of CISSP-accredited security engineers to help with advanced security architecture and disaster recovery preparedness.
Progent's online support services represent excellent value due to the fact that they have the practical experience and the sophisticated tools to resolve the majority of information system problems rapidly. This reduces direct costs because service calls accumulate a smaller number of chargeable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your location. Your company benefits even more in incidental expenses by minimizing or eliminating network downtime and related costs due to business disruption, disgruntled customers and vendors, idle employees, and distracted executives.
Progent's pricing model for online help is designed to maximize the impact of your network support dollar. Progent charges per minute for phone consulting, so you pay only for the support that you receive. Unlike typical remote support companies, Progent imposes no service activation surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for pricing do away with situations where speedy. minor repairs manage to end up as substantial invoices. Progent's penchant for handling technical issues quickly translates into your company saving cash.
Progent's Remote Service Technologies
Over the years, Progent has developed a set of customized tools and proven processes which allow the highest degree of effectiveness for remote engineering help and troubleshooting for small and midsize business information systems. Progent provides secure VPN support for gateways from multiple popular sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN technology enables the experts of Progent's online support team to interface to your company's network remotely without compromising network security.
Progent's highly evolved technical support reporting application keeps comprehensive histories describing the support that Progent's clients have been provided. Progent's team engineers have the benefit of the specifics of services provided to each Progent customer by every engineer. This database of problems and responses is structured as a quickly exploitable support database that permits Progent's online technical engineers to share their experiences with the whole team to ensure that the efficiency of Progent's technical support grows over time. Progent's high-level accreditations and working relationships with important vendors such as Cisco and Microsoft permit access to other massive technical knowledge bases and allow fast response from manufacturers' in-house product engineers with the result that Progent's online service specialists can determine the most efficient resolutions in the least time.
Initiate Online UNIX, Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's phone services in Brighton United Kingdom or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Urgent Support.
Online Technical Support Services Provided by Progent
Progent's remote technical service engineers offer advanced credentials in an extensive set of disciplines. This broad scope of IT skills allows Progent's engineers to address virtually any crisis that may take place in a small company network. Credentials held by Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To help clients with multi-OS networks, Progent also provides the services of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and CISSP-ISSAP consultants.
Remote technical services available from Progent to clients in Brighton include:
Additional Consulting Programs Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online support services cover a wide range of computer technology including network architecture, messaging solutions, network and operational security, UNIX and Windows coexistence, virtual server technologies for server hardware consolidation and simplified administration, and migration from legacy applications to current Microsoft Windows or Linux-based environments. Progent's team-based approach to resolving network issues promotes quick escalation, if necessary, to engineers with appropriate expertise to tackle challenging situations. This accelerates repair of urgent problems, reduces network downtime, and cuts support costs.
Progent's UNIX and Linux support engineers can provide urgent remote assistance for analyzing problems affecting UNIX/Linux systems based on popular versions of UNIX including:
Major Linux platforms for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- RedHat Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network professionals, and certifies a consultant's technical knowledge at the expert level. Cisco qualified CCIEs know how to deal with even the most intractable challenges associated with network infrastructure planning, deployment, administration, protection, and repair. CCIEs work with the highest priority with Cisco's internal product support engineers in analyzing problems with Cisco IOS network administration tools and coming up with alternate approaches or identifying software updates. Cisco qualified CCIEs represent an excellent cost-effectiveness because their broad experience enables them to find solutions for the most difficult problems rapidly. In common cases, less experienced consultants can struggle for hours or days with the same tasks that a Cisco CCIE can resolve in minutes.
Few support firms make Cisco-qualified CCIEs available to support small and mid-size companies. Progent can provide quick phone contact with a Cisco CCIE so you can receive immediate support for serious network problems that are hurting business productivity but are outside the experience of your ordinary IT maintenance resources. Progent's Cisco CCIE engineers can interface to your environment using state-of-the-art remote support tools to provide quick, secure, and economical analysis and remediation.
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's top-selling selection of networking appliances including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network technology.
Certified Microsoft Windows Support
Progent's Microsoft-premier online support professionals can provide network troubleshooting and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can help you with a broad variety of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange Server 2019 deployment,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 management,
SharePoint 2016 migration consulting,
SharePoint 2019 design and configuration, Microsoft Teams consulting, Microsoft Skype for Business migration support, Microsoft Lync Server integration and Microsoft Communications Server upgrade, Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online training,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition offers a full array of online PC desktop support including Windows 7 integration, upgrading to 64-bit workstation applications, configuring Office 2010, and automating PC desktop image creation.
CISM and CISSP Premier System Security Consultants
Progent's certified CISSP, ISSAP, and CISM network security engineers can provide a range of security services that can bolster the immunity of your UNIX/Linux, Solaris, Mac or Windows environment against assaults or help your company to recover quickly following a serious breach. Security services available from Progent cover comprehensive security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Hydra; quick recovery from virus and worm assaults; setting up firewalls; designing safe techniques for off-site and mobile connectivity; guarding your messaging system against spam and DHA attacks; and initiating round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote support to help organizations of any size integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid topologies that seamlessly combine on-premises IT assets as well as public clouds. To assist you to integrate public cloud services with networks, Progent can provide a range of cloud migration services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of experience delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent offers the skills of seasoned online consulting experts for contract IT projects that small companies frequently need. Billing rates for longer-term consulting tasks are set according to the qualifications of the engineers involved. Progent's background in these important fields of information technology enables clients to complete major projects economically and on schedule. Progent's project-based remote consulting solutions include:
How Your Brighton United Kingdom Company Can Contact Progent's Online Service Professionals
Help Desk Call Center Services
Progent's Call Center programs for small and midsize businesses with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk support services are intended for smaller businesses who lack the resources to create an internal Help Desk Call Center but who want fast communication with a dependable Help Desk with proficient phone assistance plus the technical depth to escalate complex trouble tickets to high-level engineers.
Progent's Help Desk sharing services allow your business to share the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progent's shared Help Desk service is an advanced service desk solution built around the leading professional services automation (PSA) tool for managing end-user service requests, ticketing, accountability, status tracking, and reporting.
Progent's Call Center consulting services can assist you in creating an efficient new Help Desk or revamping your established one, evaluating or modifying Call Center software products to address the special requirements of your corporation, or adding temporary online personnel to supplement your in-house Call Center team to handle unusually busy events such as software migrations, major updates, or installing brand new business software.
Progent's Help Desk staff of experienced information technology consultants gives your computer users in Brighton United Kingdom rapid access to a reliable network service group with years of background providing telephone-based support and online diagnostics for computer environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Call Center the reputation as a significant enabler of business performance, and Progent's target is to resolve instead of merely record technical issues.
Applications Services: Training, Development, and Problem Solving
Progent's Applications Experts staff provides phone-based and in-depth consulting support and education in special business application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and training for Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Word, and MS Office Excel. To read additional information concerning Progent's consulting, programming, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Apple Mac experts can promote the creative aspect of Mac systems by providing phone-based help support and education in imaging, audio, and video. Progent's consultants can provide assistance in a large selection of Mac creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with common projects such as capturing or digitizing audio/video or establishing an audio/video production lab.
Remote Network Monitoring Services
Progent can provide businesses in Brighton United Kingdom online network monitoring support powered by Microsoft Operations Manager network monitoring and reporting, customized by Progent to accommodate your business so your computer maintenance is proactive and automated. By uncovering looming problems before they grow into full-scale emergencies, automated monitoring can minimize disruptive and expensive network failures. Progent can also utilize system monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or environments that incorporate a combination of operating systems.
To get in touch with Progent about emergency phone-based expertise with UNIX, Linux, Solaris, or macOS and OS X networks, visit Progent's Urgent Online Support, phone 1-800-993-9400, or visit Contact Progent.
Brighton Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Brighton metro area.
Progent locations in Brighton Metro