For small and midsize businesses in Brighton United Kingdom, Progent provides help for networks based on UNIX or Linux or for networks that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided online support to companies in all 50 states in the United States. (Refer to Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE engineers for complex connectivity issues, plus the services of CISSP-certified security consultants to handle advanced security architecture and business continuity planning.
Progent's online support engineers offer excellent leverage because they are equipped with the real-world experience and the advanced technology to solve the majority of information system issues rapidly. Efficient support lowers immediate costs because service calls take up fewer chargeable consulting minutes. Remote help also avoids the expense of dispatching a consultant to your office. Your company saves additionally in indirect costs by minimizing or eliminating network downtime and related costs due to business discontinuity, disgruntled clients, idle workers, and de-focused executives.
Progent's pricing policy for online help is designed to maximize the impact of your IT service investment. Progent charges per minute for phone assistance, so you are billed exclusively for the services that you receive. In contrast to typical online support companies, Progent imposes no initialization charge or minimum job duration. Progent's one-minute billing unit and clean model for billing do away with situations where fast fixes manage to turn into large tabs. Progent's skill at handling problems efficiently translates into your company spending less cash.
Progent's Online Support Tools
Over time, Progent has refined a set of customized tools and field-tested processes that allow the maximum level of efficiency for online consulting and troubleshooting for small and midsize company IT networks. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN technology enables the consultants of Progent's online support team to connect to your system without compromising system security.
Progent's proprietary technical support reporting system keeps detailed histories for the service that Progent's clients have received. Progent's authorized consultants have the benefit of the records of services rendered to every client by any consultant. This database of problems and responses is structured as a quickly searchable internal knowledge base that permits Progent's remote technical professionals to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's high-level certifications and working relationships with important technology companies including Cisco and Microsoft permit access to additional massive technical support databases and allow priority access to manufacturers' internal support staff so Progent's remote consulting specialists can determine the best solutions promptly.
Initiate Online UNIX/Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To access Progent's remote services in Brighton United Kingdom or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for network support, go to Immediate Emergency Support.
Online Technical Support Services Available from Progent
Progent's phone-based technical service experts possess advanced credentials in a comprehensive set of products and technologies. This wide range of IT skills allows Progent's engineers to handle almost any emergency likely to take place in a small business information system. Certifications held by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To provide assistance to clients with mixed-operating system environments, Progent also provides the services of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based support provided by Progent to clients in Brighton include:
Special Consulting Programs Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online support services address a wide spectrum of information technology such as system architecture, messaging systems, system and process security, UNIX and Microsoft Windows integration, VMware technologies for server hardware consolidation and easy administration, and migration from legacy systems to the latest MS Windows or Linux-based solutions. Progent's team-oriented methodology for resolving network issues enables fast escalation, when required, to engineers with task-relevant experience to tackle complex scenarios. This expedites repair of urgent problems, reduces lost productivity, and lowers support costs.
Progent's UNIX/Linux support engineers can offer urgent remote help for analyzing problems within UNIX/Linux systems based on popular variants of UNIX including:
Important Linux variants for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the premier accreditation for networking consultants, and indicates a consultant's technical skills at the master level. CCIEs can handle the most complex issues associated with network design, deployment, administration, protection, and repair. CCIEs operate with the highest priority with Cisco's internal engineers in analyzing problems with Cisco IOS Software network administration tools and developing workarounds or locating software updates. Cisco qualified CCIEs provide excellent cost-effectiveness since their deep experience allows them to resolve the most complex problems quickly. In common cases, less seasoned consultants can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can fix in minutes.
Few consulting providers make Cisco-qualified CCIEs available to help small and medium sized businesses. Progent can provide fast telephone contact with a Cisco CCIE so your company can receive timely assistance for complex network infrastructure issues that are hurting business productivity but are outside the scope of your local IT support resources. Progent's Cisco CCIE consultants can communicate with your environment by means of state-of-the-art on-line troubleshooting technology in order to provide quick, secure, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's popular selection of connectivity appliances including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected broadband and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, VoIP systems, Catalyst Series switches, plus VPN products.
Certified Windows Support
Progent's Microsoft-expert online support experts offer computer troubleshooting and IT support for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the assistance of support engineers who can help your company with a wide variety of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange Server 2016 migration, Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint Server 2019 planning and configuration, Microsoft Teams configuration help, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration and Office Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Server Online training,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also offers a wide range of remote desktop consulting and support services such as Windows 7 migration, moving to 64-bit desktop applications, integrating Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Certified Network Security Consultants
Progent's accredited CISSP, ISSAP, and CISM security engineers offer a range of security solutions to bolster the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against assaults or help your business to clean up rapidly after a damaging penetration. Security services available from Progent cover in depth network security analysis using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Nikto; fast recuperation from malicious assaults; integrating firewalls; designing secure techniques for remote and mobile access; guarding your email infrastructure against spam and DHA attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote support to help companies of all sizes connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid network models that combine local resources as well as cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of public cloud integration support services that include Microsoft 365 integration with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration expertise. Progent has more than 20 years of background delivering high-level consulting support online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent can provide the services of world-class remote consulting professionals for contract IT projects that small companies frequently request. Progent's rates for ongoing consulting tasks are determined based on the qualifications of the consultants assigned. Progent's experience with these special areas of information technology enables clients to execute major initiatives within budget and on time. Progent's project-based online consulting services include:
How Your Brighton United Kingdom Business Can Contact Progent's Online Service Professionals
Help Desk Call Center Support
Progent's Help Desk programs for small and midsize organizations with environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Standard Call Center support services are well suited for smaller companies who lack the money or time to support an internal Call Center but who want fast access to a reliable Call Center with professional phone assistance as well as the technical depth to escalate the most challenging trouble tickets to high-level engineers.
Progent's Co-managed Help Desk services allow your IT organization to share the load for Help Desk support transparently between your IT staff and Progent's large roster of certified desktop support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced support solution based on the leading PSA tool for handling service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Call Center consulting support can support you in building an effective new Help Desk or enhancing your existing organization, identifying or modifying Help Desk Call Center software to address the particular needs of your business, or providing temporary online personnel to reinforce your internal Help Desk team to deal with demanding scenarios such as software transitions, mass updates, or rolling out brand new business software.
Progent's Help Desk team of experienced information technology consultants offers your workers in Brighton United Kingdom immediate assistance from an efficient support group with substantial experience offering phone support and remote repair service for IT systems powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk Call Center recognition as a solid driver of business performance, and Progent's aim is to solve rather than just annotate network problems.
Applications Services: Training, Development, and Troubleshooting
Progent's Applications Consulting staff can supply remote and in-depth engineering support and education in key application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, customization, and education for familiar Microsoft applications including Microsoft CRM, Microsoft Project, MS Office Word, and MS Office Excel. To find out more concerning Progent's consulting, customization, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Apple Mac professionals can support the artistic elements of Macintosh systems by delivering phone-based consulting support and education in graphics, sound, and motion video. Progent's support professionals can provide expertise in a range of Mac creative tools such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with special procedures such as scanning or digitizing audio or video or setting up an audio/video production facility.
Remote Network and Server Monitoring Support
Progent offers companies in Brighton United Kingdom online computer system monitoring support centered around Microsoft Operations Manager network monitoring and reporting, adapted by Progent for your environment so that your network maintenance is proactive and automated. By uncovering emerging issues before they cause downtime, remote monitoring can minimize stressful and costly network crises. Progent can also use system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or networks that incorporate a combination of platforms.
To contact Progent about emergency online expertise with UNIX/Linux, Solaris, or macOS and OS X environments, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or visit Contact Progent.
Brighton Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Brighton metro area.
Progent locations in Brighton Metro