Fast Remote Troubleshooting for Brighton United Kingdom IT Networks
For companies in Brighton United Kingdom, Progent provides online help for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have provided remote support to businesses in all 50 states in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to help with challenging networking problems, plus the assistance of CISA and CISSP-certified security experts to handle advanced security design and diagnostic issues.
Progent's online support experts provide exceptional leverage due to the fact that they have the practical experience and are equipped with the sophisticated technology needed to solve most network issues rapidly. Efficient support reduces immediate expenses because solutions use up fewer billable minutes. Online support also eliminates the expense of dispatching a consultant to your site. Your organization benefits additionally in indirect expenses by minimizing or eliminating network outages and related costs stemming from business disruption, disgruntled customers and vendors, idle workers, and distracted management. Progent's extensive online technical support know-how is particularly important in environments that depend on public clouds for critical infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be an option.
Progent's pricing policy for remote support is designed to leverage your IT service dollar. Progent bills per minute for telephone-based assistance, so you are charged exclusively for the services that you receive. In contrast to typical remote support companies, Progent imposes no startup fee or minimum job duration. Progent's one-minute granularity and clean policy for billing save you from scenarios where fast fixes somehow end up as big bills. Progent's penchant for dealing with problems quickly means your business saves cash.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered a collection of customized tools and proven processes that promote the highest degree of effectiveness for online engineering help and troubleshooting for computer networks of all sizes. Progent offers secure VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the engineers of Progent's online support team to connect to your system without violating corporate security.
Progent's proven service reporting system keeps comprehensive documentation for the support that Progent's customers have received. Progent's authorized engineers have access to the details of support delivered to each Progent customer by any consultant. This archive of problems and solutions is stored as a conveniently accessible support knowledge base that enables Progent's remote technical experts to share their knowledge company-wide to make sure that the efficiency of Progent's support services grows over time. Progent's advanced certifications and working relationships with key industry leaders including Cisco and Microsoft make available additional vast support knowledge bases and permit priority response from vendors' internal engineering staff so Progent's online consulting experts are able to arrive at the most efficient solutions promptly.
Remote support services available from Progent to businesses in Brighton United Kingdom include:
Certified Windows Expertise
Progent's Microsoft-expert online service professionals offer computer system troubleshooting and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can assist you with a wide variety of technology support services including Microsoft Windows Server 2022 solution design and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server integration,
MS Exchange Server 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Teams migration expertise, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server management, and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of affordable desktop services to assist your business to deploy, configure, troubleshoot, and manage workstations and notebooks powered by Windows. Progent's desktop consulting services cover areas such as offering Windows 11 system design and migration assistance and Windows 10 configuration consulting, as well as System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to streamline the management of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network professionals, and certifies a consultant's network technology skills at the expert level. CCIEs can resolve even the most challenging challenges associated with network infrastructure design, installation, maintenance, protection, and repair. Cisco qualified CCIEs work closely with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network administration utilities and developing workarounds or locating program patches. CCIEs offer exceptional value because their deep expertise permits them to resolve problems quickly. In typical cases, less seasoned engineers can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE engineers can tie into your network by means of state-of-the-art remote troubleshooting technology to perform fast, secure, and economical diagnosis and repair.
Brighton Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Brighton metro area.
Progent locations in Brighton Metro
Progent's Cisco CCIEs offer help for all of Cisco's industry-leading family of connectivity devices by offering consulting services that include:
CISM and CISSP Premier System Security Consultants
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants can provide a variety of system protection services that can enhance the safety of your Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or assist you to recuperate quickly after a serious breach. Security consulting services offered by Progent include: comprehensive network security and compliance audits using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Hydra; quick recovery from virus and worm attacks; installing firewalls; establishing safe mechanisms for remote and mobile communication; defending your messaging system against spam and DHA attacks; and initiating round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers expert remote consulting support to help businesses of any size connect their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help you to design and administer hybrid environments that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid network models that combine physical resources along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud integration support services such as Microsoft 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration expertise. Progent has over two decades of experience providing advanced consulting support online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and verify a repeatable runbook for restoring services rapidly following an outage. SRM provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and re-protect. SRM also supports non-intrusive testing for disaster recovery, upgrades and patches and can generate reports to verify full service restoration, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, deploy, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud environments that deliver maximum availability, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to build a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high degree of automation independent of the hardware used by the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer online consulting services to cover a broad array of computer technologies such as network infrastructure, email systems, system and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and simplified management in environments that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also assist with migration from legacy applications to Windows or Linux-powered environments. Progent's team-based approach to resolving network issues enables fast escalation, if necessary, to engineers with task-relevant expertise to tackle challenging situations. This expedites repair of urgent problems, reduces lost productivity, and cuts support expense.
Progent's UNIX and Linux consultants can provide emergency phone-based help analyzing anomalies affecting UNIX, Linux, or Solaris systems based on leading variants of UNIX including:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price IT Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services intended to allow small and mid-size organizations to utilize the same best-of-breed technology deployed by some of the world's top corporations. Progent's ProSight suite of network management outsourcing services addresses all critical areas of information technology including email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior machine learning tools to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which easily get by legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to manage the entire threat progression including filtering, identification, containment, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization experts can help you to design and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent's consultants can also help you to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has partnered with leading backup/restore product companies to create ProSight Data Protection Services, a family of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS products automate and monitor your backup operations and allow transparent backup and rapid recovery of important files/folders, applications, images, plus VMs. ProSight DPS helps your business avoid data loss resulting from equipment breakdown, natural disasters, fire, cyber attacks such as ransomware, human error, ill-intentioned insiders, or application bugs. Managed backup services in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these fully managed services are most appropriate for your network.
- Progent's Patch Management: Patch Management Services
Progent's support services for software and firmware patch management offer businesses of all sizes a flexible and affordable solution for assessing, validating, scheduling, implementing, and documenting updates to your ever-evolving information network. In addition to maximizing the security and functionality of your IT network, Progent's software/firmware update management services allow your in-house IT staff to focus on line-of-business projects and tasks that deliver the highest business value from your information network. Read more about Progent's software/firmware update management support services.
- ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication. Duo enables single-tap identity confirmation with iOS, Google Android, and other personal devices. With 2FA, whenever you sign into a protected application and give your password you are asked to confirm who you are on a unit that only you possess and that uses a separate network channel. A wide range of out-of-band devices can be utilized as this second means of authentication including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You may designate multiple validation devices. For details about Duo two-factor identity authentication services, visit Cisco Duo MFA two-factor authentication services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security companies to deliver web-based management and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage. Email Guard's on-premises gateway device provides a deeper layer of inspection for incoming email. For outbound email, the local gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, track, enhance and troubleshoot their networking appliances such as routers, firewalls, and access points as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating time-consuming management processes, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding appliances that need important software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT staff and your assigned Progent consultant so that all potential issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you're planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the deployment of your core network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with data security requirements, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The interview is intended to help assess your company's ability to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup system that aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent can provide the services of world-class remote consulting professionals for contract information technology programs. Billing charges for ongoing development or consulting projects are determined based on the qualifications of the engineers involved. Progent's experience with these important areas of information technology enables clients to execute critical initiatives within budget and on schedule. Progent's special remote consulting services include:
How Your Brighton Business Can Contact Progent's Remote Support Professionals
Help Desk Call Center Expertise
Progent's Call Center programs for businesses with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, shared Helpdesk services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that manages all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides call desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle complex problems.
Progent's Co-managed Help Desk services allow your IT organization to split the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative support solution based on the leading professional services automation tool for managing service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk Call Center staff of seasoned information technology experts offers your customers in Brighton United Kingdom rapid access to an effective technical support resource with substantial experience offering phone help and remote diagnostics for networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Call Center recognition as a crucial enabler of company productivity, and Progent's goal is to resolve instead of merely track IT problems.
- Applications Services: Training, Development, and Troubleshooting
Progent's Applications Experts Team provides online and in-depth engineering support and training in key application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and education for popular Microsoft business applications including Microsoft CRM, Office Project, Microsoft 365 Word, and Office Excel. To learn more on Progent's expertise, custom programming, and training services, refer to Progent's Business Application Experts Services.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts offer advanced remote and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of System Center2, extend or tune your current one, upgrade efficiently from a prior version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent offers organizations in Brighton United Kingdom remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can customize Operations Manager to accommodate your environment so that your network maintenance is proactive and automated. By anticipating possible issues before they expand into downtime, system monitoring can avoid inconvenient and costly network failures. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or systems powered by a variety of platforms.
To contact Progent about emergency online help with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.
For businesses and startups in Brighton United Kingdom, Progent's online computer support specialists can provide effective and affordable system support the moment your organization requires it. Over 20 years of delivering remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity tools to solve IT problems quickly while eliminating the expense and lost time associated with on-site service visits.
Even if your Brighton company relies on a regular independent consultant or maintains an in-house organization that can deal with typical network problems, Progent's Microsoft and Cisco certified engineers can still offer a convenient and transparent remote extension of your local resources in cases when your usual service personnel either don't have the availability or the knowledge to fix sudden network emergencies or especially complex integration problems.
Advantages of Progent's Network Help for Businesses in Brighton United Kingdom
Progent's remote network troubleshooting services enable your Brighton company to have the benefits of on-call, world-class IT support without the expense of maintaining a full-time IT staff. Your information system will acquire added strategic value by becoming more reliable, productive, and protected. Advantages to your business include:
- Seamless virtual expansion of your local support resources
For most businesses in Brighton United Kingdom, local network service resources, whether made up of outside consultants or a full-time IT staff, can handle the majority of technical problems. However, major troubles might spring up when local resources are overstretched or unavailable, and some trouble may involve IT products that is unfamiliar to your onsite service technicians. In these cases, Progent's on-call service professionals offer a convenient, quick, and budget-friendly way to supplement your local resources and to transfer valuable knowledge to improve your ability to deal with future issues locally.
- Reduced Reliance on Freelance Consultants
For network support, smaller companies commonly depend on independent freelance service providers. Although independent consultants carry smaller internal costs than big consulting organizations and can afford to charge lower rates, they are sometimes overextended, making it difficult to respond rapidly to urgent situations. If an independent consultant is busy with another customer, sick, on vacation, or in training, the absence of backup help may force your company to wait for assistance during an emergency. As your business grows, network unavailability and problems with critical software are more costly. The budget you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent provides a ready source of backup support experts to make sure your IT system stays available.
- Build a Scalable Foundation for Smooth Growth
Organizations often begin with an information architecture created on a modest budget. Without a proper infrastructure, slap-dash fixes often get piled on top of a shaky foundation. As a network grows, stability and scalability problems can impede the success of the organization. Such badly built environments require proper analysis, smart strategic planning, and broad-based IT expertise to upgrade to a network architecture able to offer the solid foundation to meet critical business requirements and facilitate downstream expansion.
- Interact with Solution Providers Rather Than Product Vendors
Smaller businesses require guidance and technical training to negotiate an increasingly complicated array of product options available for promoting business success and enhancing productivity. These companies hardly need a computer engineer who is attempting to sell a certain vendor's products. Network consulting and product sales can result in a situation where the recommended
solution is built around a predetermined product instead of the genuine requirements of a client. Progent avoids these conflicts by offering just services instead of products. This enables Progent to align technical consulting with the best interests of customers.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of technical expertise, fine tuned support tools, and understanding of corporate IT enable businesses to escape the limitations associated with exclusive reliance on smaller service firms, independent freelance service providers, or limited internal IT help.
Progent adds value by providing:
How Does My Business Start Getting Online Network Support from Progent?
- Proven Methodology
Progent's team of Microsoft and Cisco Certified consultants average more than a decade of real-world industry experience, in the trenches of network service, executing a wide variety of technical projects for a large array of businesses. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting team. This means that you get not just world-class technical skills, but also a consultant with proven approaches for applying computer knowledge to resolve actual network problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-premises help per minute. Consequently, you pay just for received services. Progent does not demand a more expensive rate for after-hours or priority service, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. Also, Progent imposes no service activation fee and asks no monthly commitment for services delivered during normal working hours. Many support firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large bills for quick fixes so you will not be tempted to permit less critical problems to stay unaddressed.
- Complete Records of IT Services
Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many independent consultants or local support firms who provide minimal documentation or specifics of tasks performed, every service provided by Progent is tracked by full documentation. Every Progent consultant has use of the support documentation sent by each staff member to every customer. The discipline of documenting and archiving support records allows more efficient service and avoids a slew of typical problems such as when a support client is effectively held captive to a consultant who won't release the keys to the kingdom.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to offer round-the-clock remote tracking services based on MS Operations Manager. MS Operations Manager causes your computer support to be proactive rather than reactive. By anticipating potential issues before they result in lost productivity, network monitoring can save your IT network from painful and expensive availability losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.