Immediate Online Technical Support for Brighton United Kingdom IT Networks
For organizations located in Brighton United Kingdom, Progent offers online support for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have delivered remote troubleshooting to businesses in all 50 states in the United States. (See recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to handle complex networking problems, plus the assistance of CISSP-certified cybersecurity consultants to handle high-level security architecture and diagnostic jobs.
Progent's remote technical support engineers offer excellent leverage due to the fact that they have the practical experience and are equipped with the advanced tools necessary to solve most network problems quickly. This lowers direct costs because solutions require minimal billable minutes. Online support also eliminates the cost of sending an engineer to your office. Your organization saves additionally in indirect costs by minimizing or eliminating system outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's advanced online technical support expertise is especially important for businesses that rely on public clouds for critical infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an alternative.
Progent's pricing model for remote support is designed to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are charged only for the services that you receive. In contrast to many remote service companies, Progent requires no service activation charge or minimum fees. Progent's one-minute billing unit and simple model for pricing avoid scenarios where fast fixes manage to end up as substantial invoices. Progent's skill at handling problems quickly means you saves money.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered a collection of customized technologies and field-tested methodologies that ensure the maximum degree of efficiency for remote consulting and repair for computer systems of all sizes. Progent provides secure VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the staff of Progent's Technical Response Center to access your network without violating corporate security.
Progent's proven technical support database application includes detailed records of the service that Progent's clients have been provided. Progent's authorized consultants have access to the specifics of support delivered to every client by any Progent consultant. This history of anomalies and responses is organized as a conveniently accessible support database that enables Progent's online support engineers to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support improves over time. Progent's advanced accreditations and working relationships with major vendors such as Cisco and Microsoft open up other extensive technical support knowledge bases and permit priority response from vendors' in-house support staff with the result that Progent's remote consulting specialists are able to find optimal solutions in the least time.
Online technical services available from Progent to companies in Brighton United Kingdom include:
Authorized Windows Expertise
Progent's Microsoft-certified online service experts offer computer problem solving and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can assist you with a wide variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint 2019 design and deployment, SharePoint 2016 migration support, Microsoft Teams configuration help, Microsoft Skype for Business Server migration consulting, Lync Server integration, and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Microsoft Access Application Development,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition offers a broad range of affordable PC desktop services to help you business to deploy, integrate, troubleshoot, and administer desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 integration support services as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to centralize the management of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco CCIE certification is the highest recognition for networking professionals, and validates a person's technical knowledge at the master level. Cisco-qualified CCIEs know how to resolve even the most difficult issues occurring in network infrastructure design, deployment, maintenance, security, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's internal product support engineers in analyzing anomalies with IOS network management utilities and coming up with workarounds or identifying program updates. CCIEs offer excellent cost-effectiveness since their deep expertise allows them to solve problems rapidly. In common instances, less seasoned service providers can struggle for hours or days with the same problems that a CCIE can resolve in a few minutes. Progent's Cisco CCIE consultants can tie into your environment by means of state-of-the-art on-line troubleshooting technology to perform fast, secure, and affordable diagnosis and repair.
Brighton Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Brighton metro area.
Progent locations in Brighton Metro
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's top-selling family of infrastructure products by providing consulting services that include:
CISSP and ISSAP Premier System Security Specialists
Progent's qualified CISM and CISSP security and compliance consultants can provide a range of system protection services to enhance the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or assist your business to recover rapidly following a serious penetration. Security support services available from Progent include: thorough network security and compliance evaluation utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; fast recuperation from virus and worm assaults; configuring firewalls; designing safe architectures for off-site and mobile access; defending your messaging system from viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers advanced online consulting services to help businesses of any size integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid network models that seamlessly combine on-premises resources along with public clouds. To assist you to incorporate public cloud services with networks, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has over two decades of background providing high-level consulting support remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and verify a consistent runbook for restoring services quickly following a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also allows non-disruptive testing for site recovery, upgrades and patches and can generate audit reports to confirm full service recovery, validate Service Level Agreements and prove DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, deploy, test and manage a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud tools for administering private and public cloud and hybrid cloud environments that provide maximum uptime, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to create a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high degree of automation regardless of the hardware making up the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide online support services to cover a wide array of information technologies including network infrastructure, messaging systems, system and operational security, plus UNIX and Microsoft Windows coexistence. For server economization and easy administration in networks that include Linux and Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also assist with migration from legacy applications to MS Windows or Linux-based environments. Progent's team-oriented approach to resolving network issues enables quick escalation, if necessary, to consultants with task-relevant expertise to tackle complex scenarios. This expedites repair of urgent problems, reduces network downtime, and cuts service costs.
Progent's UNIX and Linux support engineers can provide urgent remote help troubleshooting problems affecting UNIX/Linux networks powered by popular variants of UNIX including:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of affordable, fixed-price managed services designed to allow small and mid-size organizations to utilize the same best-of-breed IT solutions used by many of the industry's leading enterprises. Progent's ProSight portfolio of outsourced network management services addresses all key aspects of information technology such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior analysis technology to guard endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily get by legacy signature-based AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to address the complete threat progression including protection, identification, containment, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering through leading-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you prove compliance with legal and industry information security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also help you to install and test a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup activities and enables fast restoration of vital files, apps and virtual machines that have become lost or damaged due to component failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, when necessary, can assist you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security companies to deliver web-based management and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a first line of defense and keeps most threats from reaching your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further layer of analysis for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept current, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating complex management activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating devices that require important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so that any looming problems can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time thrown away looking for vital information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to get an objective assessment of the health of their network. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with government and industry security requirements, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to help assess your organization's ability either to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup/recovery system that meets your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent can provide the services of world-class online consulting professionals for contract IT programs. Progent's rates for longer-term development or consulting projects are determined based on the qualifications of the engineers assigned. Progent's background in these special areas of information technology enables clients to complete critical projects economically and on schedule. Progent's special online engineering solutions include:
How Your Brighton Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Support
Progent's Help Desk service options for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive solution that manages all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve the most issues.
Progentís Co-managed Help Desk services allow your business to share the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution built around the leading PSA platform for handling service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Help Desk staff of seasoned information technology professionals provides your computer users in Brighton United Kingdom immediate contact with an effective network service resource with substantial background offering phone help and remote repair service for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk the reputation as a solid contributor to business performance, and Progent's aim is to solve rather than just record technical problems.
- Applications Support: Training, Programming, and Problem Solving
Progent's Applications Consulting staff provides phone-based advanced consulting support and training in special application areas including Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers consulting expertise, custom programming, and education for familiar Microsoft business applications including CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information on Progent's expertise, custom development, and education offerings, refer to Progent's Applications Experts Team.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and install a new deployment of System Center 2016, expand or tune your current one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent can deliver businesses in Brighton United Kingdom online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager support. Progent can tune SCOM to accommodate your environment so that your computer maintenance is proactive and automated. By exposing possible issues before they result in crashes, proactive monitoring can head off disruptive and expensive information system crises. Progent can also use network monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Windows networks, or environments powered by a mix of OS platforms.
To get in touch with Progent about emergency online support with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.
For offices and new businesses in Brighton United Kingdom, Progent's phone-based network support engineers can provide professional and affordable IT help the moment your business has to have it. More than 15 years of offering remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to refine remote connectivity tools to solve IT problems rapidly while eliminating the expense and lost time that comes with on-site service visits.
Even if your Brighton office relies on a regular independent consultant or employs a full time IT staff that can deal with ordinary network issues, Progentís Microsoft and Cisco certified engineers are available to provide an easy and transparent remote extension of your on-site resources for situations when your usual IT support personnel either don't have the availability or the expertise to solve sudden system emergencies or particularly complex integration problems.
Details of Progent's Remote Network Services for Brighton United Kingdom
Progent's phone help, remote repair, network security expertise, and system management services offer businesses in Brighton United Kingdom the greatest leverage for your support budget. Whether you need one-time phone help and Internet-based network repair or ongoing Help Desk services and system administration, Progent's professionals can deliver your company enterprise-level network support while allowing you to avoid the cost and hassle of running a full-service internal IT organization. Highlights of Progent's online help services include:
- Immediate Phone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can deliver fast and affordable expertise to businesses in Brighton United Kingdom and is also ideal for customers in geographic areas that have a limited supply of technicians with proven experience supporting Microsoft's latest line of server technologies. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Partner support company, Progent has the advantage of a broad selection of Microsoft support tools, technical databases, and on-going education.
- By the Minute Billing to Minimize Costs
Progent provides online help on a per-minute billing plan, so you pay only for the support you receive. Progent has no minimum fee for phone service and imposes no monthly retainer for services provided during normal business hours. This saves you from facing big bills for quick fixes.
- Availability of Cisco Certified Network Infrastructure Experts
Progent's registered experts for Cisco offers the services of on-staff professionals who have experience in designing, deploying, and supporting networking environments powered by Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build fast, reliable, and protected connectivity for fixed and mobile networking.
- Application Experts Team
Progent's core support services include technology integration, MS Exchange expertise, corporate security design, and Co-managed Help Desk services. Progent's Experts group offers world-class consulting support for specific application areas. Support available from the Application Experts Group covers:
Microsoft Dynamics GP Consulting and Customization
Microsoft Project Training
Microsoft Office 365 integration support
Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Help
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Design, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle Database Administration and Software Programming
MySQL Management Support and Application Programming
Apple Macintosh Integration
Amazon Marketplace Web Service (Amazon MWS) Application Development
By offering a full service one-stop resource for network generalists and application experts, Progent is able to deliver fast, affordable, and comprehensive information technology solutions that address the special needs of your business.
- Sophisticated Remote Access Tools
Protected remote connectivity allows Progent's service professionals to see precisely what your users see. This makes it easier to produce fast fixes to issues that might otherwise demand a costly onsite service call. Cutting-edge online access tools and expert technicians combine to allow Progent to repair most IT issues quickly and economically. Progent is an industry leader in offsite troubleshooting and automated system tracking.
- Support for Mainstream VPN Gateways
Progent supports safe Virtual Private Network access for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access enables the engineers at Progent's Technical Response Center to repair your system remotely without weakening system security.
- 24-hour Support for Maximum Network Uptime
For businesses with mission-critical applications, Progent offers optional round-the-clock online support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager, this service can help produce maximum system availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are intended especially for budget-constrained organizations whose workers require instant access to a Help Desk service with expert phone support and complete escalation capability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of IT expertise, fine tuned support software, and familiarity with corporate IT allow companies to avoid the limitations of exclusive dependence on smaller consulting organizations, individual freelance service providers, or limited internal resources.
Progent adds value by offering:
How Does Our Company Start Getting Remote Technical Support from Progent?
- In-depth Expertise in Microsoft's Full Line of Server Platforms
Progent can provide world-class support for Microsoftís popular server platforms with services that include Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration help, Windows Server 2008 migration, Windows 2003 Server upgrades, Microsoft Exchange Server 2019 integration, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration, Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus MS SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for phone support and on-site help per minute. Consequently, you owe just for delivered services. Progent does not impose a higher rate for off-hours or emergency service, and within California or in areas where Progent provides on-premises service, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent applies no minimum charge and asks no retainer for services delivered during normal working hours. Many support organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids large bills for fast solutions so you will not be tempted to permit minor problems to fester.
- Full Records of Delivered Services
Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all delivered services. Unlike some independent consultants or small support firms who provide scant documentation or specifics of services done, every service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the support reports sent by each consultant to every client. The discipline of documenting and archiving support activity results in more efficient service and eliminates a slew of common problems such as when a service customer is virtually held captive to a consultant who refuses to release the keys to the kingdom.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting companies to provide round-the-clock network monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive instead of reactive. By revealing potential issues before they result in lost productivity, network monitoring can keep your IT network from stressful and costly availability losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.