Fast Online Technical Support for Brighton United Kingdom Computer Networks
For businesses in Brighton United Kingdom, Progent offers online help for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided remote support to companies in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to help with complex networking problems, as well as the services of CISA and CISSP-accredited cybersecurity experts to handle advanced security design and diagnostic issues.
Progent's online support experts provide exceptional leverage because they possess the real-world experience and have access to the advanced technology required to solve the majority of network issues quickly. Efficient support reduces direct expenses because service calls use up minimal chargeable minutes. Remote support also avoids the cost of sending a consultant to your site. Your organization saves additionally in incidental costs by reducing or eliminating system downtime and associated costs resulting from business disruption, disgruntled clients, idle employees, and distracted executives. Progent's advanced remote consulting expertise is especially valuable for organizations that depend on public clouds for vital infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be useful.
Progent's billing policy for online help is designed to leverage your network support dollar. Progent bills on a per-minute basis for phone assistance, so you are charged exclusively for the support that you actually get. Unlike typical online support organizations, Progent asks for no startup surcharge or minimum payments. Progent's per-minute billing unit and simple policy for pricing save you from scenarios where speedy. minor fixes manage to turn into large invoices. Progent's skill at dealing with problems quickly means you spends less cash.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered a set of customized tools and proven processes that ensure the highest level of efficiency for online help and repair for computer systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the staff of Progent's Technical Response Center to link to your company's network without violating system security.
Progent's proven service database application keeps detailed records of the service that Progent's clients have received. Progent's staff engineers have the benefit of the specifics of services provided to each Progent customer by any Progent consultant. This history of anomalies and solutions is stored as a quickly accessible proprietary knowledge base that permits Progent's remote support engineers to share their experiences with the whole team to ensure that the efficiency of Progent's technical support grows daily. Progent's high-level certifications and working relationships with major technology companies such as Cisco and Microsoft make available additional extensive technical support databases and allow priority access to vendors' in-house product engineers so Progent's online consulting experts are able to arrive at the best solutions quickly.
Online support provided by Progent to clients in Brighton United Kingdom include:
Authorized MS Windows Support
Progent's Microsoft-premier online support professionals can deliver computer system problem solving and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can help your company with a broad range of platform support services such as Windows Server 2022 solution design and migration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Teams configuration help, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Programming,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide range of affordable PC desktop support services to assist your business to deploy, configure, troubleshoot, and manage workstations and notebooks powered by Windows. Progent's desktop support services include providing Windows 11 system design and upgrade consulting and Windows 10 integration assistance, as well as System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the administration of your desktops and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the premier recognition for network infrastructure professionals, and indicates a consultant's network technology knowledge at the expert level. Cisco-qualified CCIEs can resolve the most challenging challenges encountered in network infrastructure planning, deployment, administration, compliance, and problem solving. Cisco CCIEs can cooperate closely with Cisco's internal support staff in isolating anomalies with IOS network administration tools and developing workarounds or identifying software patches. Cisco CCIEs offer exceptional cost-effectiveness because their broad expertise enables them to fix problems quickly. In common instances, less seasoned service providers can struggle for hours or days with the same problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE certified consultants can connect to your network using state-of-the-art remote troubleshooting tools in order to perform efficient, safe, and affordable diagnosis and remediation.
Brighton Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Brighton metro area.
Progent locations in Brighton Metro
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's market leading selection of networking appliances. Cisco technology support offered by Progent includes Cisco ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers consulting, Catalyst switch consulting and support, Nexus switch support, Cisco Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco Voice over IP phones and IP video phones support and Cisco wireless IP phones solutions, Cisco Meraki wireless access point layout and set up, Aironet Wireless APs consulting support, Cisco wireless controllers consulting, Cisco VPN and Network Security Consulting assistance, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration consulting. Progent also offers remote and on-premises wireless site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Premier System Security Specialists
Progent's qualified CISM and CISSP security and compliance consultants offer a variety of security services that can improve the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or help you to clean up rapidly following a serious breach. Security solutions available from Progent include: thorough information security and compliance assessment using utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Netcat; quick cleanup after malicious attacks; configuring firewalls; designing safe mechanisms for off-site and mobile communication; guarding your messaging infrastructure against spam and DHA attacks; and setting up round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide expert online support to help organizations of all sizes connect their networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid architectures that seamlessly combine local IT assets as well as public clouds. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud migration support services such as Microsoft 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration expertise. Progent has over 20 years of background delivering high-level consulting services online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and verify a consistent runbook for restoring services rapidly after a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, updates and fixes and can produce audit reports to verify complete service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, deploy, test and administer a DR system based on VMware SRM.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud solutions that provide maximum availability, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to create a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high level of automation regardless of the physical components used by the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists can provide online support services to address a broad array of computer technologies such as network infrastructure, messaging systems, network and operational security, plus UNIX and Windows integration. For server hardware consolidation and simplified management in networks that include Linux with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also assist with migration from older systems to Windows or Linux-powered environments. Progent's group-oriented methodology for resolving network issues enables quick escalation, if necessary, to consultants with task-relevant experience to handle complex scenarios. This accelerates solutions of critical problems, reduces network downtime, and cuts service costs.
Major Linux variants for which Progent can provide expert support include:
ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent offers a selection of affordable, flat-rate managed services intended to enable small and mid-size businesses to benefit from the same cutting-edge technology deployed by many of the industry's leading corporations. The ProSight series of network monitoring and management services covers all critical facets of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior analysis tools to defend endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which easily get by legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to address the complete malware attack progression including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent attention. Progent's consultants can also help your company to install and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has partnered with leading backup product vendors to create ProSight Data Protection Services, a portfolio of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services automate and monitor your backup processes and enable non-disruptive backup and rapid recovery of vital files, applications, system images, plus virtual machines. ProSight DPS helps your business avoid data loss caused by hardware failures, natural calamities, fire, cyber attacks such as ransomware, human mistakes, malicious insiders, or software glitches. Managed services available in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these managed services are best suited for your network.
- Patch Management: Software/Firmware Update Management Services
Progent's support services for software and firmware patch management offer organizations of any size a versatile and cost-effective alternative for evaluating, validating, scheduling, implementing, and documenting updates to your dynamic information network. Besides maximizing the protection and functionality of your IT network, Progent's patch management services allow your in-house IT team to concentrate on line-of-business projects and tasks that derive the highest business value from your network. Read more about Progent's software/firmware update management support services.
- ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on (SSO)
Progent's Duo MFA services utilize Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation with iOS, Google Android, and other personal devices. Using 2FA, when you sign into a secured application and give your password you are asked to verify who you are on a device that only you have and that is accessed using a different network channel. A broad selection of devices can be used as this added means of ID validation including a smartphone or watch, a hardware token, a landline phone, etc. You may designate several validation devices. For more information about ProSight Duo identity validation services, go to Duo MFA two-factor authentication services for access security.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding family of real-time and in-depth reporting tools created to work with the industry's top ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues like inconsistent support follow-through or endpoints with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security vendors to provide centralized control and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further level of analysis for inbound email. For outbound email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, track, enhance and debug their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration of almost all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that need important updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management staff and your Progent consultant so that all looming issues can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an objective assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management tools available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include easier management, improved compliance with government and industry security standards, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and increased uptime. See more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's ability to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup environment that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent offers the services of seasoned online consulting professionals for special IT projects. Progent's charges for ongoing development or consulting tasks are set according to the qualifications of the consultants assigned. Progent's experience with these important fields of computer technology allows clients to execute major projects economically and on schedule. Progent's special remote engineering services include:
How Your Brighton Company Can Contact Progent's Online Service Experts
Help Desk Services
Progent's Help Desk Call Center programs for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Help Desk services, and Help Desk consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that handles all facets of remote desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides service desk support at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.
Progent's Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution based on the top professional services automation (PSA) tool for handling service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Call Center staff of veteran network consultants provides your workers in Brighton United Kingdom fast communication with a dependable network service resource with years of background delivering telephone-based help and remote diagnostics for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk Call Center the reputation as a crucial enabler of business performance, and Progent's policy is to resolve instead of merely annotate IT problems.
- Applications Support: Training, Customization, and Integration
Progent's Applications Consulting Group offers online professional engineering support and training in key application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, programming, and education for familiar Microsoft business applications including Microsoft CRM, Project, Microsoft 365 Word, and Office Excel. To learn more about Progent's consulting, programming, and education offerings, go to Progent's Business Application Experts Services.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and better cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer advanced remote and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of Microsoft System Center2, extend or optimize an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver organizations in Brighton United Kingdom online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting. Progent can customize Operations Manager to accommodate your environment so your network maintenance is proactive and automated. By anticipating emerging trouble spots before they result in crashes, proactive monitoring can head off inconvenient and expensive service crises. Progent can also utilize system monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or systems powered by multiple operating systems.
To get in touch with Progent about emergency remote support with Windows, macOS and OS X, or Linux computer systems, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or see Contact Progent.
For organizations and new ventures in Brighton United Kingdom, Progent's online computer support specialists are ready to provide expert and cost-effective system support the instant your business requires it. More than two decades of providing online repair services has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to refine remote connectivity tools to solve IT problems quickly while eliminating the expense and lost productivity that comes with in-person service calls.
Even if your Brighton organization works with a regular independent support technician or employs an in-house organization that can deal with the majority of network issues, Progent's Microsoft and Cisco certified consultants are available to offer a convenient and seamless virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the availability or the experience to deal with unexpected network emergencies or particularly tough integration projects.
Benefits of Progent's Network Help for Organizations in Brighton United Kingdom
Progent's remote technical help services enable your Brighton company to realize the advantages of on-call, enterprise-grade IT support without the cost of managing an in-house IT staff. Your network will derive greater business value by becoming increasingly reliable, efficient, and secure. Advantages to your business include:
- Seamless virtual expansion of your local IT resources
With most companies in Brighton United Kingdom, nearby computer service providers, whether made up of independent consultants or a full-time maintenance staff, can take care of typical network issues. However, serious problems can spring up when local resources are overstretched or absent, and some trouble may stem from technology that is beyond the scope of your local support technicians. In these situations, Progent's online service specialists offer a convenient, quick, and affordable way to augment your local resources and to pass on useful knowledge to improve your ability to deal with future problems locally.
- Reduced Dependence on Freelance Service Providers
For IT support, smaller organizations often rely on independent freelance service providers. While independent service people have less overhead than big consulting companies and can afford to charge lower rates, they are sometimes overbooked, making it impossible to respond rapidly to crisis situations. If an independent consultant is busy with another client, ill, on vacation, or in training, the absence of backup help may force your company to go without assistance during an emergency. As your company grows, network downtime and trouble with vital applications become more costly. The money you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent offers a reliable source of backup service expertise to insure your IT system remains up and running.
- Create a Scalable Basis for Seamless Growth
Companies often begin with an IT system created on a shoestring budget. Without a scalable infrastructure, slap-dash fixes can get piled on top of a weak foundation. When a network grows, stability and scalability issues can hinder the productivity of the business. Such badly designed environments need careful assessment, intelligent long-term planning, and wide IT expertise to evolve to a system architecture able to provide the solid foundation to meet vital business requirements and facilitate future growth.
- Work with Solution Providers Rather Than Technology Resellers
Smaller businesses require guidance and technical training to negotiate an ever more complicated array of technology alternatives available for promoting business growth and improving productivity. They do not need a network engineer who is motivated to earn a commission on a certain vendor's products. Network consulting and product sales can lead to a situation where the proposed
solution is designed around a predetermined technology rather than the genuine needs of a client. Progent eliminates these conflicts by selling only services instead of products. This allows Progent to match technical expertise with the best needs of clients.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of technical knowledge, refined remote support software, and understanding of corporate IT allow offices to escape the pitfalls of exclusive reliance on smaller service firms, independent freelance consultants, or limited internal IT help.
Progent stands out by providing:
How Does Our Company Start Receiving Online Network Support from Progent?
- Best Practices
Progent's staff of Microsoft and Cisco Certified consultants average more than a decade of real-world professional experience, at the forefront of IT support, executing a broad variety of IT projects for an extensive mix of clients. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting staff. This guarantees that you get not only expert IT help, but also a support engineer with field-tested methods for applying computer knowledge to solve real-world network problems quickly.
- Value Pricing
Progent's pricing policy is to charge for remote support and in-person help per minute. Consequently, you owe exclusively for received services. Progent does not demand a more expensive rate for off-hours or emergency service, and inside California or in regions where Progent offers in-person support, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. Also, Progent applies no initialization fee and requires no monthly commitment for services provided during normal business hours. Many support organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big invoices for fast fixes so you won't be forced to allow simple problems to fester.
- Complete Documentation of Delivered Services
Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or small support organizations who provide minimal documentation or details of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support documentation transmitted by every staff member to every customer. The discipline of detailing and archiving support activity results in more efficient support and avoids a slew of typical problems such as when a support customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting firms to provide round-the-clock network monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive rather than reactive. By uncovering potential issues before they result in downtime, network monitoring can keep your information network from painful and expensive service disruptions.
To initiate Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.