Immediate Remote Help for Brighton United Kingdom IT Networks
Fast Phone Technical Support for Brighton NetworksFor organizations located in Brighton United Kingdom, Progent offers online help for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified engineers have delivered remote support to companies in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE network specialists to solve complex infrastructure problems, plus the services of CISA and CISSP-accredited security experts to handle advanced security architecture and troubleshooting issues.

Progent's remote technical support experts offer exceptional value due to the fact that they have the real-world experience and have access to the sophisticated tools required to resolve most network problems quickly. This lowers direct costs since service calls accumulate fewer billable consulting minutes. Online support also avoids the cost of dispatching a consultant to your location. Your organization benefits even more with indirect costs by reducing or eliminating network downtime and associated losses stemming from business disruption, upset clients, idle employees, and de-focused executives. Progent's extensive remote consulting know-how is particularly valuable in environments that depend on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be useful.

Progent's pricing model for online support is structured to leverage your network support investment. Progent bills by the minute for telephone-based assistance, so you owe only for the services that you receive. Unlike many online support companies, Progent asks for no service activation charge or minimum job duration. Progent's per-minute billing unit and clean policy for billing prevent situations where quick fixes somehow end up as large bills. Progent's skill at handling problems quickly means you saves money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined an array of customized technologies and proven methodologies which promote the highest level of effectiveness for remote technical support and troubleshooting for information networks of all sizes. Progent provides secure VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the consultants of Progent's Technical Response Center to connect to your computer system without violating system security.

Progent's powerful customer support reporting system includes extensive records of the support that Progent's clients have received. Progent's authorized service personnel have the benefit of the details of support rendered to each client by any engineer. This archive of trouble tickets and responses is organized as a readily searchable proprietary knowledge base that allows Progent's online support engineers to share their experiences company-wide to ensure that the efficiency of Progent's technical support grows over time. Progent's high-level certifications and close associations with key industry leaders such as Cisco and Microsoft make available other extensive technical support databases and allow fast access to vendors' in-house engineering staff with the result that Progent's remote service specialists are able to arrive at the most efficient solutions quickly.

Remote support services offered by Progent to clients in Brighton United Kingdom include:

Progent's ProSight Flat-rate IT Services for Small and Medium Size Organizations
Progent provides a family of low-cost, flat-rate managed services intended to allow small and mid-size businesses to utilize the same advanced technology used by some of the world's leading enterprises. The ProSight portfolio of outsourced network management services addresses all critical facets of information technology such as email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-based AV products. ProSight ASM protects local and cloud resources and provides a unified platform to manage the complete malware attack progression including protection, identification, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also assist you to set up and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup product companies to produce ProSight Data Protection Services, a portfolio of offerings that provide backup-as-a-service. ProSight DPS products automate and track your data backup processes and allow non-disruptive backup and fast recovery of critical files, applications, system images, and VMs. ProSight DPS helps you avoid data loss resulting from hardware failures, natural calamities, fire, cyber attacks like ransomware, user mistakes, ill-intentioned insiders, or application glitches. Managed backup services in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these managed services are best suited for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management provide organizations of any size a versatile and affordable solution for assessing, testing, scheduling, applying, and documenting software and firmware updates to your ever-evolving IT network. In addition to maximizing the security and reliability of your computer network, Progent's patch management services permit your IT staff to concentrate on line-of-business initiatives and tasks that derive maximum business value from your information network. Read more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication. Duo supports one-tap identity confirmation with Apple iOS, Android, and other personal devices. Using Duo 2FA, when you log into a protected online account and give your password you are requested to confirm who you are on a device that only you have and that is accessed using a different network channel. A wide selection of devices can be utilized for this second means of ID validation including an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You may designate multiple verification devices. For details about ProSight Duo identity authentication services, see Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of real-time and in-depth reporting tools designed to work with the industry's leading ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues such as spotty support follow-up or machines with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security companies to deliver web-based control and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, reconfigure and debug their networking appliances such as switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are kept updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, locating appliances that require important updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT management personnel and your Progent engineering consultant so that any potential issues can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hosting solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an unbiased assessment of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the deployment of your essential network devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with data security regulations, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and higher availability. Learn more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent backup/recovery expert. The interview is intended to evaluate your company's preparedness either to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient security and backup environment that aligns with your business needs. For details, see Progent's ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special information technology programs. Progent's charges for longer-term development or consulting projects are determined according to the qualifications of the consultants assigned. Progent's background in these important areas of information technology enables clients to execute critical initiatives within budget and on schedule. Progent's special remote engineering services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center programs for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that handles all aspects of remote desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount off Progent's normal desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent's Call Center consulting expertise can aid you in establishing an efficient new Help Desk Call Center or enhancing your established organization, identifying or customizing Help Desk Call Center software products to handle the particular requirements of your corporation, or providing temporary phone support staff to supplement your in-house Help Desk resources to deal with high-demand scenarios such as software transitions, mass upgrades, or installing brand new applications.

    Progent's Help Desk Call Center team of veteran information technology professionals offers your customers in Brighton United Kingdom rapid communication with a dependable support resource with substantial experience delivering phone consulting and online troubleshooting for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Call Center perception as a key contributor to business performance, and Progent's intent is to solve rather than simply track technical problems.

  • Business Applications Services: Education, Custom Development, and Integration
    Progent's Applications Consulting Group provides online professional consulting support and training in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting, programming, and training for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Office Word, and Microsoft 365 Excel. For more information concerning Progent's expertise, custom programming, and education services, go to Progent's Applications Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants offer world-class online and onsite support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new implementation of Microsoft System Center2, expand or optimize an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver organizations in Brighton United Kingdom remote hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise. Progent can adapt SCOM to accommodate your business so that your network support is proactive rather than reactive. By uncovering possible trouble spots before they result in downtime, automated monitoring can head off stressful and costly service breakdowns. Progent can also utilize system monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or systems that incorporate a mix of operating systems.
How Your Brighton Business Can Contact Progent's Remote Support Professionals
To contact Progent about emergency phone-based expertise with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Online Support, telephone 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Brighton United Kingdom, Progent's online network support specialists can provide professional and economical system support the instant your business requires it. Over 20 years of delivering online tech support has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online connectivity tools to repair IT problems quickly while avoiding the cost and lost time associated with on-premises service calls.

Even if your Brighton business works with a local independent consultant or maintains a full time organization that can handle day-to-day computer problems, Progent's Microsoft certified engineers can offer an easy and seamless virtual extension of your on-site resources for situations when your regular service personnel either don't have the bandwidth or the knowledge to deal with unexpected system emergencies or especially complex integration projects.

Details of Progent's Online Network Support for Brighton United Kingdom
Progent's online support, Internet-based troubleshooting, network security consulting, and system administration services offer businesses in Brighton United Kingdom unparalleled leverage for your IT investment. Whether you need one-time telephone help and Internet-based network repair or ongoing Help Desk call center support and system management, Progent's experts can deliver your office world class network support while allowing you to avoid the cost and hassle of carrying a large in-house IT organization. Highlights of Progent's National Remote Support program include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of technical knowledge, refined remote support tools, and understanding of enterprise networking enable companies to avoid the pitfalls of exclusive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

How Does My Business Start Getting Online Network Help from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.



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    Progent offers IT support for mid-size businesses with 100 to 250 network users. The medium size company or work group has typically been an overlooked part of the market for network consulting services. The cost structures and support access models of large third-party support organizations make them excessively expensive for the typical mid-size company or small medium business (SMB), which commonly relies on a minimal information technology budget with which to support an IT network whose complexity and sophistication are frequently similar to the networks of much larger enterprises. Progent's service delivery model, which takes full advantage of remote service, virtual office technology and 24x7 server monitoring, significantly reduces the IT support costs of an SMB while offering the mid-size organization with enterprise-level service from certified, IT experts knowledgeable in a broad range of small business technologies. If your mid-sized company or small business is searching for levels of network help needed by a medium size organization without budgeting enterprise prices, call Progent.

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