Immediate Remote Support for Brighton United Kingdom Networks
For organizations located in Brighton United Kingdom, Progent provides online technical support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have provided online support to companies in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to handle challenging networking issues, plus the assistance of CISSP-accredited security experts to handle advanced security design and diagnostic jobs.
Progent's online support experts provide exceptional value due to the fact that they possess the practical experience and have access to the sophisticated technology necessary to solve the majority of information system issues rapidly. This lowers immediate expenses since solutions require fewer chargeable minutes. Online support also eliminates the cost of sending an engineer to your location. Your company benefits even more in incidental expenses by reducing or eliminating network downtime and associated costs stemming from business disruption, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's extensive remote technical support expertise is particularly important for organizations that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.
Progent's billing policy for remote support is designed to leverage your IT service dollar. Progent charges by the minute for phone consulting, so you are charged exclusively for the support that you receive. In contrast to typical online service firms, Progent requires no service activation surcharge or minimum payments. Progent's per-minute granularity and simple model for billing eliminate scenarios where fast solutions somehow end up as substantial tabs. Progent's skill at handling technical issues efficiently means your business spends less money.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered a set of customized technologies and field-tested processes that promote the highest degree of effectiveness for remote consulting and repair for computer networks of all sizes. Progent provides secure VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the engineers of Progent's online support team to communicate with your company's system remotely without breaching corporate security.
Progent's powerful service database system maintains comprehensive documentation of the support that Progent's clients have received. Progent's team consultants have access to the specifics of assistance delivered to each client by every engineer. This archive of problems and fixes is structured as a readily exploitable support knowledge base that permits Progent's remote support engineers to share their knowledge with the whole team to ensure that the efficiency of Progent's support improves over time. Progent's extensive list of accreditations and working relationships with major industry leaders including Cisco and Microsoft open up other vast technical support knowledge bases and allow quick access to manufacturers' internal product engineers with the result that Progent's remote service experts are able to arrive at the best resolutions quickly.
Online support services available from Progent to customers in Brighton United Kingdom include:
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Authorized Windows Support
Progent's Microsoft-expert remote support professionals offer network problem solving and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can help your company with a broad variety of platform support including Microsoft Windows Server 2022 solution design and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server integration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange 2010 management,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration consulting, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment consulting, Lync Server management, and Office Communications Server upgrade,
Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
Microsoft Office Access Development and Training,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad range of affordable desktop services to assist you company to deploy, integrate, repair, and administer desktop PCs and notebooks powered by Windows. Progent's desktop support services include offering Windows 11 planning and upgrade assistance and Windows 10 integration consulting, plus System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the management of your PCs and web-facing mobile devices.
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Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier recognition for network consultants, and certifies a consultant's technical skills at the expert level. CCIEs can deal with the most stubborn problems occurring in network infrastructure design, deployment, administration, compliance, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network administration tools and developing workarounds or identifying program patches. Cisco qualified CCIEs are an exceptional cost-effectiveness since their broad experience permits them to find solutions for problems rapidly. In typical instances, less experienced engineers can struggle for hours or days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified engineers can connect to your network using the latest on-line support technology to perform efficient, secure, and affordable diagnosis and repair.
Brighton Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Brighton metro area.
Progent locations in Brighton Metro
Progent's CCIEs can provide consulting for all of Cisco's industry-leading selection of networking devices. Cisco infrastructure support available from Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers consulting, Cisco Catalyst switch consulting and support, Cisco Nexus switch consulting and support services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco VoIP phones and IP video desktop phones solutions and wireless IP phones configuration, Cisco Meraki Wi-Fi AP layout and configuration, Aironet Wireless Access Points deployment expertise, Cisco WiFi controllers support Services, Cisco VPN and Security Integration assistance, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent also offers remote and on-premises Wi-Fi site surveys to assist you to optimize your Wi-Fi infrastructure.
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CISM and CISSP Certified System Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a range of system protection solutions that can enhance the defenses of your Microsoft Windows, macOS and OS X, or Linux environment against assaults or help your business to clean up rapidly after a serious penetration. Security consulting services available from Progent cover comprehensive information security and compliance assessment using tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Nikto; quick recuperation from virus and worm assaults; setting up firewalls; building safe mechanisms for remote and mobile access; guarding your messaging infrastructure from spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
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Hybrid Cloud Integration Solutions

Progent can provide advanced remote support to help businesses of all sizes integrate their information networks with leading public clouds such as Azure and Amazon Web Services. Progent can assist your it team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid topologies that combine on-premises IT assets as well as public cloud services. To assist you to integrate public cloud services with networks, Progent can provide a variety of cloud migration support services such as Microsoft 365 Exchange Online integration solutions with on-prem Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of experience delivering high-level consulting services online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
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VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a repeatable workflow for recovering services quickly following a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also enables transparent testing for site recovery, upgrades and fixes and can produce audit reports to confirm complete service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist your organization to plan, configure, test and administer a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that deliver maximum availability, data security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high level of automation independent of the hardware used by the basic network infrastructure.
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UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer remote support services to cover a wide spectrum of computer technologies including system architecture, messaging solutions, system and operational security, plus UNIX and Microsoft Windows coexistence. For server consolidation and simplified administration in environments that combine Linux with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also assist with transitioning from older applications to Microsoft Windows or Linux-powered solutions. Progent's group-based methodology for resolving technical issues enables quick escalation, if necessary, to consultants with appropriate experience to tackle challenging situations. This accelerates solutions of critical problems, reduces lost productivity, and cuts service costs.
Progent's UNIX and Linux support engineers can provide emergency remote assistance troubleshooting problems affecting UNIX/Linux systems powered by leading variants of UNIX such as:
Mac OS X
Solaris
IBM AIX Open UNIX
HP-UX
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent offers a family of low-cost, flat-rate services designed to enable small and medium-size businesses to utilize the same best-of-breed IT solutions used by some of the world's leading corporations. Progent's ProSight line of outsourced network management services addresses all critical facets of modern networking such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates SentinelOne's next generation behavior-based machine learning tools to guard endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily escape traditional signature-matching AV products. ProSight ASM protects local and cloud resources and offers a unified platform to automate the complete malware attack progression including filtering, infiltration detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Progent is a certified SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver economical in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP environment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with leading backup product vendors to create ProSight Data Protection Services (DPS), a selection of management outsourcing plans that deliver backup-as-a-service. ProSight DPS services manage and monitor your backup processes and enable transparent backup and rapid restoration of critical files/folders, applications, images, plus VMs. ProSight DPS helps you protect against data loss caused by equipment breakdown, natural disasters, fire, cyber attacks like ransomware, user error, malicious insiders, or application bugs. Managed backup services in the ProSight Data Protection Services portfolio include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these managed services are most appropriate for your IT environment.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's support services for software and firmware patch management offer businesses of all sizes a versatile and affordable solution for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your dynamic information network. In addition to maximizing the protection and reliability of your computer environment, Progent's patch management services allow your IT staff to concentrate on more strategic initiatives and activities that deliver the highest business value from your information network. Find out more about Progent's patch management support services.
- ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo authentication services utilize Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation with iOS, Google Android, and other personal devices. Using Duo 2FA, whenever you log into a secured online account and give your password you are asked to verify your identity on a unit that only you have and that uses a different network channel. A broad range of out-of-band devices can be utilized for this second form of authentication including a smartphone or wearable, a hardware token, a landline telephone, etc. You can designate several validation devices. For more information about Duo identity authentication services, go to Duo MFA two-factor authentication (2FA) services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security vendors to provide centralized control and world-class protection for your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's onsite gateway device provides a further level of inspection for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent�s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, track, reconfigure and debug their networking hardware such as routers, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept current, captures and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when problems are detected. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating appliances that require important updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent�s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so all potential problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can eliminate up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you�re making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the health of their network. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, improved compliance with information security standards, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent backup/recovery consultant. The interview is designed to help assess your company's ability either to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your current cybersecurity posture and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup system that aligns with your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent offers the skills of world-class remote consulting experts for contract IT projects. Progent's charges for ongoing consulting projects are set based on the qualifications of the consultants assigned. Progent's experience with these important areas of computer technology enables customers to execute critical projects economically and on schedule. Progent's special remote consulting solutions include:
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Help Desk Call Center Support
Progent's Help Desk support alternatives for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Helpdesk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that handles all aspects of online Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle challenging issues.
Progent's Help Desk Call Center consulting support can guide you in creating an effective new Help Desk Call Center or improving your existing one, selecting or modifying Call Center software to handle the unique demands of your corporation, or adding temporary online personnel to work with your existing Help Desk resources to deal with demanding events such as software migrations, mass updates, or installing brand new applications.
Progent's Help Desk Call Center staff of seasoned network consultants provides your clients in Brighton United Kingdom quick access to a reliable technical support resource with years of background offering phone help and remote diagnostics for IT systems powered by Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Call Center the reputation as a significant enabler of company performance, and Progent's goal is to resolve and not just document network problems.
- Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts Group can supply phone-based professional engineering support and education in special business application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers consulting, customization, and education for familiar Microsoft business applications such as CRM, Office Project, Microsoft 365 Word, and Office Excel. For additional information on Progent's consulting, custom development, and education offerings, refer to Progent's Applications Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of mixed-OS networks that include Linux, Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center consultants offer world-class remote and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new implementation of System Center2, extend or tune your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver companies in Brighton United Kingdom remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can adapt SCOM for your business so your network support is proactive and automated. By detecting possible trouble spots before they grow into network outages, remote monitoring can avoid inconvenient and costly information system failures. Progent can also assist with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or networks powered by multiple OS platforms.
How Your Brighton Business Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent phone-based assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in Brighton United Kingdom, Progent's phone-based network support specialists are ready to provide effective and economical IT support the moment your company requires it. Long experience providing remote tech support has led to Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to refine remote access technology to solve IT problems quickly while avoiding the expense and lost time associated with in-person service visits.
Even if your Brighton organization deals with a regular freelance consultant or maintains a full time organization that can handle common network problems, Progent's Microsoft and Cisco certified consultants can still provide an easy and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the time or the expertise to fix unexpected system crises or especially tough integration projects.
Details of Progent's Remote Computer Services for Brighton United Kingdom
Progent's online help, remote repair, network security expertise, and network administration services offer companies in Brighton United Kingdom the greatest leverage for your support budget. Whether you require one-time phone help and remote network repair or full-time Help Desk support and network administration, Progent's professionals can provide your business world class network support while permitting you to avoid the expense and hassle of carrying a full-service in-house IT organization. Key features of Progent's National Remote Support program include:
- Immediate Telephone Access to Microsoft Premier Professionals
Progent's team of Microsoft-certified engineers can provide immediate and economical expertise to companies in Brighton United Kingdom and is also ideal for networks in more remote areas that lack consultants with proven expertise supporting Microsoft's current family of server platforms. All Progent phone support staff have over 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has the use of a broad selection of Microsoft support tools, service information, and continuing training.
- Per Minute Billing to Minimize Expenses
Progent provides online help on a per-minute billing plan, so you are charged only for the services you use. Progent asks for no minimum fee for phone help and imposes no monthly subscription fee for services provided during normal working hours. This saves you from paying big invoices for routine repairs.
- Availability of Cisco Certified Network Infrastructure Professionals
Progent's registered experts for Cisco offers the services of authorized professionals with experience in designing, implementing, and supporting networking environments powered by Cisco products. Progent can provide a CCIE or CCNP to help you create fast, reliable, and protected infrastructure for local and remote networking.
- Application Experts Group
Progent's basic support services consist of technology integration, MS Exchange consulting, network security design, and Help Desk Co-management services. Progent's Experts group can provide world-class consulting support in specific business applications. Help available from the Application Experts Group covers:
Microsoft Dynamics GP Support and Customization
Microsoft Office Project Support
Office 365 integration support
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 migration, SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle Management and Software Programming
MySQL Project Management and Application Development
Apple Macintosh Support
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By offering a convenient one-stop source for IT generalists and specialists, Progent can deliver fast, affordable, and thorough IT solutions that align with the unique requirements of your business.
- Sophisticated Remote Access Tools
Secure remote connectivity permits Progent's service professionals to observe precisely what your customers see. This makes it possible to find quick solutions to issues that might otherwise demand an expensive onsite service call. State-of-the-art online connectivity tools and expert engineers combine to allow Progent to repair most IT issues rapidly and economically. Progent is an industry leader in online support and automated system analysis.
- Support for Leading VPN Gateways
Progent can provide secure VPN access for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- 24x7 Support for Maximum System Uptime
For businesses with mission-critical applications, Progent offers optional round-the-clock remote technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this offering can help produce maximum network availability.
- Help Desk Call Center
Progent's Help Desk outsourcing services are intended specifically for budget-constrained companies whose clients need instant recourse to a Help Desk Call Center with expert telephone support and complete escalation capability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of technical knowledge, refined support tools, and familiarity with corporate IT allow companies to avoid the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance service providers, or limited in-house IT help.
Progent adds value by offering:
- In-depth Expertise in Microsoft's Full Line of Server Platforms
Progent can provide in-depth support for Microsoft’s leading server platforms with services such as Windows Server 2022 planning and migration services, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment support, Windows Server 2008 expertise, Windows Server 2003 maintenance, MS Exchange Server 2019 integration, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 Server maintenance, Exchange 2007 Server and Exchange Server 2003 upgrades, plus MS SQL Server 2019 integration expertise, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-site visits by the minute. Consequently, you owe only for received services. Progent does not demand a higher rate for after-hours or emergency service, and inside California or in regions where Progent provides in-person service, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no minimum charge and requires no retainer for support services delivered during regular business hours. Many support organizations demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids large invoices for fast solutions so you will not be tempted to permit simple problems to stay unaddressed.
- Full Documentation of IT Services
Progent has created a comprehensive support reporting system that stores and formats complete documentation for all billed services. Unlike some independent consultants or small service organizations who offer minimal documentation or details of tasks done, each service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the support reports transmitted by each consultant to every client. The discipline of documenting and archiving service records results in more effective service and eliminates a variety of typical misfortunes such as when a support client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting companies to offer 24x7 system tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your computer support to be proactive rather than reactive. By uncovering possible problems before they cause lost productivity, network monitoring can save your information network from painful and expensive availability losses.
How Does My Business Begin Getting Online Computer Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.