Immediate Online Technical Support for Brighton United Kingdom Computer Networks
For organizations in Brighton United Kingdom, Progent provides online help for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided remote support to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to solve challenging infrastructure issues, as well as the assistance of CISSP-accredited security consultants to help with high-level security design and troubleshooting issues.
Progent's remote technical support experts provide exceptional leverage because they have the real-world experience and have access to the advanced tools necessary to solve the majority of network problems rapidly. Efficient support reduces direct costs since service calls accumulate fewer billable consulting minutes. Online support also eliminates the expense of sending an engineer to your office. Your company benefits even more in indirect costs by minimizing or eliminating system downtime and associated costs stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's extensive remote consulting experience is especially valuable in environments that rely on public clouds for critical network infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be useful.
Progent's pricing policy for remote help is structured to leverage your network support dollar. Progent charges by the minute for telephone-based assistance, so you are billed only for the support that you actually get. In contrast to typical remote support organizations, Progent imposes no initialization surcharge or minimum job duration. Progent's per-minute granularity and clean policy for billing eliminate scenarios where quick solutions somehow end up as substantial bills. Progent's penchant for dealing with technical issues quickly means you spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined an arsenal of customized technologies and field-proven processes which allow the highest degree of effectiveness for online engineering help and troubleshooting for computer networks of all sizes. Progent provides safe VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the consultants of Progent's online support team to link to your environment without breaching system security.
Progent's powerful customer support reporting application maintains thorough histories for all support that Progent's customers have been provided. Progent's staff consultants have access to the specifics of support delivered to each customer by any Progent consultant. This database of trouble tickets and repairs is structured as a quickly exploitable internal knowledge base that allows Progent's remote technical engineers to share their knowledge company-wide to make sure that the quality of Progent's support improves daily. Progent's high-level accreditations and working associations with major technology companies including Cisco and Microsoft make available other extensive support databases and allow priority response from vendors' internal engineering staff so Progent's online service experts can arrive at the most efficient solutions in the least time.
Online support available from Progent to companies in Brighton United Kingdom include:
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Certified Windows Support
Progent's Microsoft-expert remote support professionals can provide network repair and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can assist your company with a broad variety of technology support services including Microsoft Windows Server 2022 planning and migration expertise,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 deployment,
MS Exchange 2016 planning and deployment, Exchange Server 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint 2016 migration consulting, Microsoft Teams expertise, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide range of cost-effective desktop consulting and support services to assist you business to deploy, configure, troubleshoot, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's desktop consulting services cover areas such as offering Windows 11 planning and migration support and Windows 10 configuration support, plus System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to centralize the administration of your PCs and cloud-connected mobile devices.
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Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top accreditation for networking consultants, and validates a person's network technology knowledge at the expert level. CCIEs can handle the most stubborn problems occurring in network design, deployment, maintenance, compliance, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in isolating problems with Cisco IOS network administration tools and coming up with alternate approaches or identifying software updates. Cisco qualified CCIEs offer excellent value since their broad expertise allows them to solve problems quickly. In typical instances, less experienced consultants can wrestle for many hours or days with the same tasks that a CCIE can resolve in minutes. Progent's Cisco CCIE certified support experts can tie into your environment via advanced on-line support tools to provide fast, secure, and economical diagnosis and remediation.
Brighton Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Brighton metro area.
Progent locations in Brighton Metro
Progent's CCIEs offer consulting for the entire range of Cisco's industry-leading selection of connectivity appliances. Cisco technology support offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch consulting and support, Cisco Nexus switch consulting and support services, Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco VoIP phones and IP video phones support and Cisco wireless IP phones integration, Cisco Meraki wireless access point layout and configuration, Aironet Wireless APs engineering help, Cisco WiFi controllers consulting, Cisco VPN and Security Integration services, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide online and onsite wireless site surveys to assist you to modernize your Wi-Fi ecosystem.
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CISM and CISSP Premier System Security Professionals
Progent's certified CISM and CISSP security and compliance consultants can provide a variety of system protection solutions to enhance the immunity of your Windows, Apple macOS and OS X, Linux environment against assaults or help you to recover quickly after a serious penetration. Security consulting services offered by Progent cover in depth information security and compliance analysis using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; rapid recovery from malicious assaults; configuring firewalls; designing secure mechanisms for off-site and mobile connectivity; securing your messaging system from spam and DHA attacks; and setting up round-the-clock proactive monitoring.
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Hybrid Cloud Integration

Progent can provide expert remote consulting support to help organizations of all sizes integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that combine on-premises IT assets as well as cloud services. To help you to integrate public cloud services with networks, Progent can provide a variety of public cloud integration support services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange environments,
Microsoft Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration consulting. Progent has over two decades of background delivering advanced consulting services remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.
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VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a consistent process for restoring services rapidly after an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also enables transparent testing for disaster recovery, updates and fixes and can generate audit reports to verify complete service restoration, validate SLAs and prove DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, deploy, test and administer a DR solution powered by VMware SRM.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite used for administering private and public cloud and hybrid cloud environments that provide high availability, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to create a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high level of automation regardless of the hardware used by the basic IP network.
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UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide online consulting services to cover a broad array of information technologies such as network architecture, messaging systems, system and process security, plus UNIX/Linux and Windows coexistence. For server economization and simplified management in networks that incorporate Linux and Microsoft Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also help with migration from older systems to MS Windows or Linux solutions. Progent's team-oriented approach to solving technical problems promotes fast escalation, when required, to engineers with appropriate experience to tackle challenging scenarios. This expedites repair of critical problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX and Linux support engineers can offer emergency online help resolving anomalies within UNIX, Linux, or Solaris systems powered by leading variants of UNIX including:
Apple Mac OS X
Sun Solaris
IBM AIX Open UNIX
HP-UX
BSD
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, fixed-price services intended to allow small and mid-size businesses to benefit from the same advanced IT solutions used by many of the industry's top enterprises. Progent's ProSight series of outsourced network management services addresses all key facets of information technology including email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily get by legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to automate the complete threat progression including filtering, detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering through leading-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that meets your company's specific needs and that allows you demonstrate compliance with legal and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has worked with leading backup/restore technology companies to create ProSight Data Protection Services (DPS), a family of management outsourcing plans that deliver backup-as-a-service. ProSight DPS services manage and track your backup operations and allow non-disruptive backup and fast restoration of critical files/folders, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps you protect against data loss resulting from hardware failures, natural disasters, fire, malware such as ransomware, user mistakes, ill-intentioned employees, or application glitches. Managed backup services in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these fully managed services are best suited for your network.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's support services for software and firmware patch management provide businesses of all sizes a versatile and cost-effective alternative for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your ever-evolving information system. In addition to optimizing the security and reliability of your computer network, Progent's software/firmware update management services allow your IT staff to focus on more strategic initiatives and activities that derive maximum business value from your network. Read more about Progent's patch management services.
- ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
Progent's Duo MFA service plans utilize Cisco's Duo technology to defend against compromised passwords by using two-factor authentication (2FA). Duo supports single-tap identity confirmation with iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a secured online account and give your password you are requested to verify who you are on a device that only you have and that is accessed using a separate network channel. A wide selection of devices can be used as this added form of authentication such as a smartphone or watch, a hardware token, a landline telephone, etc. You may designate several verification devices. To find out more about ProSight Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing line of real-time reporting plug-ins designed to work with the industry's leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like spotty support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver centralized control and comprehensive security for your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper layer of analysis for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that need critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management staff and your Progent consultant so all potential problems can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save up to 50% of time spent looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an objective assessment of the health of their network. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, better compliance with data security requirements, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's preparedness to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient security and backup/recovery system that meets your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Special Consulting Services Available from Progent
Progent can provide the services of world-class remote consulting professionals for contract IT programs. Progent's rates for ongoing consulting tasks are set based on the qualifications of the consultants assigned. Progent's experience with these important fields of information technology allows customers to complete major initiatives economically and on time. Progent's special remote engineering solutions include:
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Call Center Support
Progent's Help Desk Call Center service options for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, shared Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that manages all facets of online desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.
Progent's Help Desk Call Center consulting services can assist you in establishing an efficient new Help Desk Call Center or enhancing your established one, selecting or enhancing Help Desk Call Center application software to meet the particular demands of your company, or providing temporary online staff to work with your in-house Call Center team during unusually busy situations such as software transitions, major updates, or rolling out brand new business software.
Progent's Help Desk team of seasoned network professionals gives your clients in Brighton United Kingdom rapid access to a reliable support resource with substantial background delivering telephone-based consulting and online troubleshooting for computer environments powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk Call Center recognition as a significant driver of company productivity, and Progent's policy is to resolve instead of just annotate technical issues.
- Business Applications Support: Training, Customization, and Problem Solving
Progent's Applications Consulting Team provides remote and in-depth consulting support and training in specific application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and training for familiar Microsoft applications including CRM, Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more concerning Progent's consulting, custom programming, and education offerings, see Progent's Business Application Experts Group.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants offer advanced remote and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of Microsoft System Center2, expand or tune your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent offers organizations in Brighton United Kingdom online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can tune SCOM to accommodate your environment so your network support is proactive rather than reactive. By anticipating emerging problems before they expand into crashes, automated monitoring can minimize inconvenient and costly network crises. Progent can also use network monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or networks powered by a mix of platforms.
How Your Brighton Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency online assistance with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or see Contact Progent.
For organizations and startups in Brighton United Kingdom, Progent's online computer support specialists can provide professional and cost-effective system help the moment your company needs it. Over two decades of offering online technical assistance has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to refine remote access tools to repair computer problems rapidly while eliminating the expense and lost productivity associated with on-site service visits.
Even if your Brighton company deals with a local freelance support technician or maintains an in-house organization that know how to handle the majority of computer problems, Progent's Microsoft certified engineers are available to offer a convenient and seamless virtual extension of your local resources in cases when your usual service personnel either lack the bandwidth or the expertise to handle unexpected system emergencies or particularly complex integration problems.
Benefits of Progent's Network Help for Companies in Brighton United Kingdom
Progent's online support services enable your Brighton business to enjoy the advantages of timely, world-class IT support without the cost of maintaining a full-time IT staff. Your information system will acquire added business value by being more available, productive, and protected. Benefits to your company include:
- Convenient virtual expansion of your local support resources
With most businesses in Brighton United Kingdom, nearby computer support providers, whether consisting of freelance consultants or an in-house maintenance staff, can handle the majority of network issues. However, IT crises might spring up when your regular resources are too busy or unavailable, and some problems may be associated with technology that is unfamiliar to your onsite service technicians. In these situations, Progent's online support specialists provide a convenient, fast, and economical way to augment your regular help and to transfer valuable knowledge to increase your ability to deal with downstream issues in-house.
- Less Reliance on Individual Service Providers
For IT support, smaller companies commonly rely on individual freelance service providers. Although freelance consultants have less internal costs than big support firms and can often charge marginally less, they are occasionally stretched too thin, making it hard to respond quickly to urgent situations. If an independent consultant is busy with another client, sick, on vacation, or in class, the lack of reserve personnel may force your business to go without assistance during an emergency. As your network grows, network unavailability and problems with critical applications are more costly. The budget you thought you were saving on an independent can be consumed quickly by lost productivity. Progent provides an on-call source of reserve support expertise to make sure your network stays up and running.
- Create a Scalable Basis for Seamless Expansion
Companies often start with an IT system implemented on a shoestring budget. Without a proper infrastructure, band-aid repairs often get thrown onto a shaky foundation. When a network grows, stability and expandability problems can impede the productivity of the business. These badly designed systems need careful analysis, smart long-term planning, and wide technical knowledge to upgrade to a network architecture that can offer the solid foundation to handle current business requirements and ease downstream expansion.
- Work with Problem Solvers Instead of Technology Vendors
Smaller businesses require advice and technical education to negotiate an ever more complicated maze of product alternatives capable of promoting business success and improving productivity. Businesses hardly need a network consultant who is motivated to resell a specific vendor's products. Network consulting and product selling can lead to a situation where the proposed
solution is designed around a profitable technology instead of the true needs of a client. Progent eliminates these conflicts of interest by selling only services instead of products. This enables Progent to align IT consulting with the best needs of customers.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, depth of technical knowledge, fine tuned remote support software, and understanding of corporate IT allow companies to escape the pitfalls associated with exclusive dependence on smaller consulting firms, individual freelance consultants, or over-stretched internal IT help.
Progent adds value by offering:
- In-depth Expertise in Microsoft's Entire Family of Server Platforms
Progent offers world-class expertise for Microsoft's powerful server platforms with services that include Windows Server 2022 planning and integration expertise, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration help, Windows Server 2008 upgrades, Windows Server 2003 maintenance, Microsoft Exchange 2019 planning and configuration, Microsoft Exchange Server 2016 migration, Exchange Server 2013 consulting, Exchange Server 2010 support, Microsoft Exchange Server 2007 and Exchange 2003 Server moves, plus MS SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for phone support and in-person help per minute. As a result, you are invoiced just for delivered services. Progent does not demand a more expensive rate for after-hours or priority support, and inside California or in areas where Progent provides on-premises service, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent applies no initialization fee and asks no monthly commitment for support services delivered during regular working hours. Many support organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids big bills for fast solutions so you won't be forced to permit minor problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to handle problems that are within their comfort zone, Progent can concentrate on providing hard-to-find skills where Progent faces little competition. Companies who utilize familiar freelance consultants or who maintain in-house IT staffs benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more robust, secure, and productive.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to provide 24x7 network tracking services based on MS System Center Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory instead of reactive. By uncovering possible issues before they result in downtime, system monitoring can save your IT network from stressful and expensive service disruptions.
How Does Our Company Begin Getting Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.