Immediate Online Help for Brighton United Kingdom IT Networks
Urgent Online Consulting for Brighton SystemsFor businesses located in Brighton United Kingdom, Progent provides remote help for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered online support to companies in every state in the U.S. (Check out testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified engineers to help with challenging infrastructure problems, plus the assistance of CISA and CISSP-certified security experts to help with high-level security design and diagnostic issues.

Progent's online support experts provide exceptional value because they have the practical experience and are equipped with the sophisticated tools required to solve most information system issues quickly. Efficient support reduces direct expenses because solutions require minimal billable minutes. Remote help also eliminates the expense of sending an engineer to your office. Your company benefits additionally in indirect costs by minimizing or avoiding network outages and associated costs resulting from business disruption, upset clients, unproductive workers, and de-focused executives. Progent's extensive online consulting know-how is particularly valuable for organizations that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.

Progent's pricing model for remote help is designed to stretch your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are billed exclusively for the services that you actually get. Unlike many online service organizations, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute billing unit and simple policy for pricing save you from situations where fast solutions somehow turn into big bills. Progent's skill at solving problems efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered a collection of customized technologies and field-tested methodologies that allow the highest degree of efficiency for online help and troubleshooting for computer networks of any size. Progent's Technical Response Center can link to your company's computer system remotely without breaching corporate security.

Progent's advanced customer support reporting application includes extensive records for all service that Progent's customers have been provided. Progent's team service personnel have the benefit of the records of assistance delivered to each Progent customer by any Progent consultant. This database of trouble tickets and fixes is structured as a readily retrievable support knowledge base that permits Progent's remote technical experts to share their knowledge with the whole team to ensure that the quality of Progent's technical support improves over time. Progent's high-level accreditations and close relationships with important industry leaders including Cisco and Microsoft make available additional massive support databases and permit priority access to vendors' in-house engineering staff with the result that Progent's remote consulting specialists are able to arrive at the most efficient resolutions in the least time.

Online support provided by Progent to companies in Brighton United Kingdom include:

ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, subscription-based managed services designed to allow small and medium-size businesses to utilize the same best-of-breed IT solutions deployed by many of the industry's top corporations. The ProSight suite of network management outsourcing services addresses all key aspects of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so all potential problems can be addressed before they have a chance to disrupt productivity. Find out more about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based platform for managing your network, server, and desktop devices by offering an environment for streamlining common time-consuming tasks. These include health checking, patch management, automated repairs, endpoint setup, backup and restore, A/V protection, secure remote access, standard and custom scripts, resource inventory, endpoint status reports, and troubleshooting assistance. If ProSight LAN Watch with NinjaOne RMM identifies a serious incident, it transmits an alarm to your designated IT management personnel and your Progent technical consultant so that emerging problems can be taken care of before they impact your network. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, monitor, optimize and debug their networking appliances like routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that require critical updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of real-time and in-depth management reporting plug-ins created to integrate with the industry's top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues like spotty support follow-up or endpoints with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup technology companies to produce ProSight Data Protection Services, a portfolio of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and monitor your data backup operations and allow transparent backup and rapid recovery of critical files, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business avoid data loss caused by hardware breakdown, natural disasters, fire, malware like ransomware, human error, malicious insiders, or application bugs. Managed backup services available in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these fully managed services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security companies to provide web-based management and comprehensive security for all your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Duo: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo MFA services incorporate Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication. Duo enables single-tap identity confirmation with Apple iOS, Android, and other personal devices. Using Duo 2FA, when you sign into a secured online account and give your password you are requested to verify who you are via a unit that only you have and that uses a different network channel. A wide selection of devices can be utilized as this second form of authentication such as an iPhone or Android or watch, a hardware token, a landline phone, etc. You can register several validation devices. For more information about ProSight Duo two-factor identity authentication services, go to Duo MFA two-factor authentication (2FA) services.

  • ProSight Co-Managed Support: Outsourced and Shared Help Desk Services
    Progent's Co-managed Service Desk provides a seamless extension of your in-house IT support staff. End user access to the Help Desk, provision of support, issue escalation, ticket generation and updates, performance measurement, and management of the service database are consistent whether incidents are resolved by your core support staff, by Progent, or both. Your business has unrestricted versatility to expand or shrink your part of technical support work as needed. Progent provides initial deployment and provisioning of the professional services PSA software plus documentation, testing and education. For more information about ProSight Shared Support, refer to ProSight Shared Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior analysis tools to defend endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily escape legacy signature-matching AV tools. ProSight ASM safeguards local and cloud resources and offers a single platform to address the complete threat lifecycle including filtering, detection, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you demonstrate compliance with government and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate action. Progent can also help you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management offer organizations of any size a versatile and affordable solution for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic information system. Besides maximizing the protection and functionality of your IT environment, Progent's software/firmware update management services free up time for your in-house IT staff to concentrate on line-of-business initiatives and activities that deliver the highest business value from your network. Read more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of time spent searching for critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to obtain an unbiased assessment of the health of their network. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory environment. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with data security regulations, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's preparedness either to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient security and backup/recovery environment that meets your business requirements. For details, visit The ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent offers the services of world-class remote consulting experts for contract information technology programs. Progent's charges for longer-term development or consulting tasks are set based on the level of expertise of the consultants assigned. Progent's background in these important areas of information technology enables clients to execute major initiatives economically and on schedule. Progent's project-based remote engineering solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk support programs for companies with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Help Desk services, and Call Center consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all facets of remote desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems.

    Progent's Help Desk Call Center consulting support can guide you in creating an efficient new Help Desk or revamping your current organization, identifying or customizing Help Desk Call Center application software to address the particular needs of your company, or adding occasional phone support staff to reinforce your existing Help Desk team during demanding situations such as software transitions, major updates, or installing brand new applications.

    Progent's Help Desk Call Center staff of experienced information technology professionals gives your customers in Brighton United Kingdom quick assistance from a large network service resource with extensive background delivering phone support and online repair service for computer environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk Call Center the reputation as a major driver of business performance, and Progent's intent is to solve and not just report network problems.

  • Business Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Experts Group provides online and in-depth consulting expertise and training in specific application areas including Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can provide expertise, customization, and education for popular Microsoft business applications including Microsoft CRM, MS Project, Office Word, and Office Excel. For additional information about Progent's expertise, customization, and training services, refer to Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and better cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer advanced online and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of System Center2, expand or tune an existing one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver companies in Brighton United Kingdom online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can adapt Operations Manager to suit your environment so your network maintenance is proactive and automated. By detecting looming problems before they expand into crashes, automated monitoring can minimize disruptive and costly information system failures. Progent can also use network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or environments that support a mix of platforms.
How Your Brighton Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency online expertise with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Online Support, phone 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Brighton United Kingdom, Progent's online network support specialists can deliver expert and affordable IT help whenever your business has to have it. Over 20 years of providing remote technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to refine remote connectivity tools to fix computer problems quickly while avoiding the cost and lost time associated with in-person support visits.

Even if your Brighton office deals with a local independent support technician or maintains an in-house organization that know how to handle the majority of network problems, Progent's Microsoft certified consultants can offer a convenient and seamless remote extension of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the experience to solve unexpected network emergencies or particularly tough integration problems.

Benefits of Progent's IT Support for Businesses in Brighton United Kingdom
Progent's online technical help services enable your Brighton organization to enjoy the benefits of immediate, enterprise-level network support without the cost of maintaining an in-house IT organization. Your information system will derive greater strategic worth by being increasingly available, productive, and protected. Benefits to your company include:

  • Seamless remote expansion of your local IT resources
    For most offices in Brighton United Kingdom, nearby computer service resources, whether represented by outside consultants or an internal IT staff, can resolve the majority of network issues. On the other hand, serious problems might occur when your regular support personnel are overstretched or absent, and some trouble may involve technology that is beyond the scope of your onsite service people. In these situations, Progent's on-call service experts give you an easy, quick, and affordable way to augment your local help and to convey valuable knowledge to increase your ability to handle future problems in-house.

  • Reduced Dependence on Individual Consultants
    For IT maintenance, smaller offices commonly depend on individual freelance service providers. Although independent consultants carry smaller internal costs than big service organizations and can often charge marginally less, they are occasionally overextended, making it hard to respond quickly to crisis situations. If an independent consultant is occupied with another customer, sick, on a trip, or in class, the absence of backup help may force your company to go without assistance during an IT crisis. As your business expands, system downtime and problems with critical applications become more expensive. The budget you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent offers a ready source of reserve support expertise to insure your IT system stays up and running.

  • Create a Scalable Basis for Smooth Growth
    Organizations typically start with an IT architecture implemented on a shoestring budget. Lacking a robust infrastructure, slap-dash fixes can get thrown on top of a weak foundation. As a company grows, reliability and scalability issues can hinder the productivity of the organization. These badly designed environments need proper assessment, smart long-term planning, and broad-based technical expertise to upgrade to a system infrastructure that can deliver the stable foundation to meet current business requirements and ease downstream growth.

  • Interact with Problem Solvers Rather Than Product Vendors
    Smaller organizations need advice and technical training to negotiate an increasingly complex maze of technology alternatives available for accelerating business growth and enhancing efficiency. These companies do not need a computer engineer who is motivated to resell a certain vendor's products. Network consulting and product sales can result in a scenario where the proposed solution is designed around a profitable product instead of the true requirements of a business. Progent avoids these conflicts of interest by offering only services rather than products. This enables Progent to match technical expertise with the best needs of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of IT expertise, refined remote support software, and understanding of corporate IT enable businesses to escape the pitfalls associated with exclusive reliance on smaller consulting firms, independent freelance consultants, or limited in-house IT help.

Progent adds value by providing:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on industry experience, at the front lines of IT service, executing a broad range of technical tasks for an extensive mix of customers. Each Progent consultant shares a proven set of personal best practices which are combined into shared leading practices standards that Progent instills in its support team. This guarantees that you get not only expert technical capability, but also a support engineer with field-tested approaches for applying technical knowledge to resolve actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-site help by the minute. As a result, you owe only for delivered support. Progent does not demand a higher rate for after-hours or priority service, and inside California or in areas where Progent provides in-person service, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no service activation fee and requires no monthly commitment for services delivered during regular business hours. Many support organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with big bills for quick fixes so you will not be forced to allow less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to handle problems that are within their comfort zone, Progent is able to focus on offering hard-to-find skills where Progent faces few competitors. Companies who work with trusted independent service providers or who maintain in-house support personnel benefit when Progent passes on information about new technology and tested methodologies to make their IT environments more reliable, secure, and efficient.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support firms to offer 24x7 remote monitoring services powered by MS System Center Operations Manager. MS Operations Manager allows your network maintenance to be proactive rather than reactive. By revealing potential problems before they result in downtime, system monitoring can save your information network from stressful and expensive service disruptions.
How Does My Business Start Receiving Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.



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