Fast Remote Technical Support for Brighton United Kingdom Computer Networks
Urgent Remote Consulting for Brighton NetworksFor organizations in Brighton United Kingdom, Progent offers online technical support for networks powered by Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have provided online support to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to solve challenging networking problems, as well as the assistance of CISSP-certified cybersecurity experts to help with advanced security architecture and diagnostic issues.

Progent's online technical support experts provide excellent leverage because they have the practical background and have access to the advanced tools needed to solve the majority of network issues quickly. This reduces direct expenses since service calls require minimal billable consulting minutes. Online support also eliminates the expense of sending an engineer to your office. Your company benefits additionally in incidental expenses by reducing or eliminating system outages and associated costs stemming from business discontinuity, upset clients, idle employees, and distracted management. Progent's extensive remote consulting expertise is especially valuable for organizations that rely on public clouds for critical network infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an option.

Progent's billing model for remote support is designed to stretch your network support dollar. Progent charges by the minute for phone consulting, so you pay only for the services that you receive. In contrast to many remote support firms, Progent imposes no service activation charge or minimum job duration. Progent's one-minute billing unit and clean policy for billing do away with situations where speedy. minor fixes somehow turn into big tabs. Progent's penchant for dealing with problems quickly means your business spends less money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined a set of customized technologies and proven processes that promote the highest level of efficiency for online consulting and repair for IT networks of any size. Progent offers secure VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the engineers of Progent's Technical Response Center to connect to your environment remotely without compromising system security.

Progent's sophisticated service database application keeps comprehensive records for the service that Progent's customers have been provided. Progent's team consultants have the benefit of the records of support delivered to every client by every engineer. This database of issues and solutions is structured as an easily exploitable internal knowledge base that permits Progent's remote support professionals to share their knowledge company-wide to ensure that the efficiency of Progent's support services improves over time. Progent's high-level certifications and close associations with important vendors including Cisco and Microsoft make available other massive technical support knowledge bases and allow priority response from vendors' in-house engineering staff with the result that Progent's remote service specialists are able to arrive at optimal resolutions promptly.

Online support services provided by Progent to companies in Brighton United Kingdom include:

Progent's ProSight Subscription-based Managed Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, fixed-price managed services intended to enable small and medium-size organizations to benefit from the same cutting-edge technology used by many of the industry's top enterprises. Progent's ProSight line of IT management outsourcing services addresses all critical areas of modern networking including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely evade legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and provides a single platform to automate the entire threat lifecycle including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your company's specific needs and that helps you prove compliance with legal and industry information security regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also assist you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup product companies to create ProSight Data Protection Services (DPS), a portfolio of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your backup processes and enable transparent backup and fast recovery of critical files/folders, apps, images, and virtual machines. ProSight DPS lets your business protect against data loss resulting from hardware breakdown, natural disasters, fire, cyber attacks like ransomware, human error, ill-intentioned insiders, or software glitches. Managed services in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these fully managed backup services are best suited for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management offer businesses of all sizes a versatile and affordable alternative for assessing, validating, scheduling, implementing, and tracking updates to your ever-evolving IT network. Besides optimizing the protection and reliability of your computer environment, Progent's software/firmware update management services permit your in-house IT team to focus on line-of-business projects and activities that deliver the highest business value from your network. Learn more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication managed services utilize Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication. Duo enables one-tap identity confirmation with Apple iOS, Android, and other personal devices. With 2FA, whenever you log into a protected online account and enter your password you are requested to verify your identity via a device that only you have and that uses a separate network channel. A wide selection of devices can be utilized for this second form of authentication including a smartphone or wearable, a hardware/software token, a landline phone, etc. You can designate multiple validation devices. For details about Duo identity validation services, refer to Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of real-time and in-depth reporting plug-ins designed to work with the industry's top ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues such as spotty support follow-through or endpoints with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security companies to provide web-based control and world-class protection for your email traffic. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper layer of inspection for inbound email. For outbound email, the onsite gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email that stays within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, enhance and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating tedious network management processes, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, finding appliances that require critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT staff and your Progent consultant so all potential issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to get an unbiased evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security requirements, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The interview is designed to help assess your organization's ability either to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient AV and backup/recovery system that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent offers the services of seasoned online consulting professionals for contract information technology projects. Billing charges for ongoing development or consulting tasks are determined based on the qualifications of the consultants required. Progent's background in these important areas of computer technology allows customers to execute major projects economically and on schedule. Progent's special remote engineering services include:

  • Call Center Services
    Progent's Call Center service options for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, co-managed Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all facets of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progent's Help Desk sharing service is a collaborative service desk solution built around the top professional services automation (PSA) tool for handling service requests, ticketing, accountability, progress tracking, and metrics.

    Progent's Help Desk Call Center team of veteran network consultants gives your computer users in Brighton United Kingdom fast access to an effective support resource with years of experience providing telephone-based support and online diagnostics for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Call Center the reputation as a major contributor to company performance, and Progent's aim is to fix rather than simply report technical issues.

  • Business Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Consulting staff offers remote professional consulting support and training in special business application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and training for popular Microsoft business applications including CRM, MS Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more information on Progent's consulting, custom programming, and training services, visit Progent's Applications Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants can provide world-class online and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new implementation of System Center2, expand or tune an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver organizations in Brighton United Kingdom online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting. Progent can tune Operations Manager to suit your environment so your computer maintenance is proactive rather than reactive. By anticipating looming issues before they grow into crashes, remote monitoring can head off inconvenient and expensive service breakdowns. Progent can also assist with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or networks that incorporate a variety of OS platforms.
How Your Brighton Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency online assistance with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Online Help, call 1-800-993-9400, or visit Contact Progent. For businesses and startups in Brighton United Kingdom, Progent's phone-based network support specialists can provide expert and cost-effective IT help the instant your company has to have it. Over 20 years of offering remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to refine remote access technology to fix computer problems rapidly while eliminating the expense and lost time associated with on-site support visits.

Even if your Brighton office relies on a regular freelance consultant or employs a full time organization that know how to handle common computer issues, Progent's Microsoft and Cisco certified consultants can offer a convenient and transparent remote extension of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the expertise to resolve sudden network emergencies or especially challenging integration projects.

Benefits of Progent's Network Help for Offices in Brighton United Kingdom
Progent's online IT consulting services allow your Brighton organization to realize the advantages of on-call, world-class network support without the expense of maintaining an in-house IT organization. Your network will derive added business worth by becoming increasingly available, efficient, and secure. Advantages to your business include:

  • Seamless virtual expansion of your on-site IT resources
    For most offices in Brighton United Kingdom, local network service providers, whether made up of independent consultants or an in-house maintenance staff, can deal with typical technical problems. On the other hand, IT crises may spring up when local support personnel are too busy or unavailable, and some problems may involve IT products that is beyond the scope of your onsite service personnel. In these instances, Progent's on-call service experts offer an easy, quick, and affordable way to supplement your regular resources and to convey useful information to increase your ability to deal with future issues in-house.

  • Less Reliance on Individual Consultants
    For IT support, smaller companies often depend on independent freelance consultants. Although independent consultants have less internal costs than larger support companies and can afford to charge lower rates, they are occasionally overbooked, making it hard to respond rapidly to crisis situations. If an independent consultant is busy with another customer, ill, on a trip, or in class, the lack of backup personnel may force your company to wait for help during an IT crisis. As your business grows, network unavailability and trouble with vital software become more costly. The money you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent offers a ready source of reserve service experts to insure your network stays available.

  • Create a Scalable Basis for Smooth Growth
    Businesses typically start with an IT system created on a shoestring budget. Without a scalable framework, slap-dash fixes can get piled on top of a weak foundation. When a company grows, stability and scalability issues can hinder the success of the business. Such badly built environments require careful analysis, intelligent strategic planning, and extensive IT knowledge to upgrade to a system infrastructure able to deliver the solid foundation to handle critical business demands and facilitate downstream growth.

  • Work with Problem Solvers Rather Than Product Sellers
    Smaller companies require guidance and technical education to navigate through an increasingly complicated array of technology alternatives capable of promoting business success and enhancing efficiency. Businesses do not need a network engineer who is attempting to resell a certain vendor's technology. IT consulting and product selling can result in a situation where the proposed solution is built around a profitable product instead of the true requirements of a business. Progent avoids these conflicts of interest by offering just services rather than products. This allows Progent to align IT consulting with the best needs of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of technical experience, fine tuned support tools, and understanding of corporate IT allow offices to avoid the limitations of excessive dependence on smaller consulting firms, independent freelance consultants, or limited in-house IT help.

Progent adds value by providing:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Certified consultants average more than ten years of hands-on professional experience, at the forefront of network service, executing a wide range of technical projects for an extensive array of customers. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support team. This means that you get not just expert IT help, but also a consultant with proven methods for using technical knowledge to resolve actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-premises visits per minute. As a result, you owe just for received support. Progent does not impose a more expensive rate for off-hours or priority support, and inside California or in areas where Progent offers on-site support, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. Also, Progent applies no initialization charge and asks no retainer for support services delivered during normal working hours. Many service firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large invoices for quick fixes so you will not be tempted to permit minor problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all delivered services. Unlike many freelance consultants or local service firms who provide scant documentation or specifics of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service documentation transmitted by every staff member to each client. The practice of detailing and organizing support activity allows more effective service and avoids a variety of common problems such as when a support customer is effectively held captive to a consultant who refuses to release vital service information.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting firms to provide 24x7 remote monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive instead of reactive. By revealing potential problems before they cause lost productivity, system monitoring can keep your information network from painful and costly service losses.
How Does Our Company Begin Getting Online Computer Support from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.



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