Immediate Online Troubleshooting for Brighton United Kingdom Computer Systems
For companies in Brighton United Kingdom, Progent offers online technical support for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered online support to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to handle challenging infrastructure problems, as well as the services of CISSP-qualified security consultants to handle high-level security architecture and troubleshooting jobs.
Progent's remote support experts provide excellent leverage because they possess the practical experience and have access to the advanced technology required to resolve most information system issues quickly. Efficient support lowers direct costs since service calls use up minimal chargeable consulting minutes. Online support also avoids the expense of sending a consultant to your location. Your organization benefits additionally with indirect costs by reducing or eliminating network outages and associated losses due to business disruption, disgruntled clients, unproductive employees, and de-focused executives. Progent's extensive remote technical support know-how is particularly valuable for organizations that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be useful.
Progent's billing model for online support is designed to leverage your network support dollar. Progent charges by the minute for phone consulting, so you are invoiced just for the services that you receive. In contrast to many online support organizations, Progent requires no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean policy for billing prevent scenarios where fast fixes somehow end up as big invoices. Progent's skill at solving technical issues efficiently means you saves cash.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an arsenal of customized tools and field-tested processes that ensure the maximum level of effectiveness for remote consulting and repair for IT systems of all sizes. Progent offers secure VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the engineers of Progent's Technical Response Center to communicate with your company's network without compromising system security.
Progent's advanced technical support database system includes detailed histories describing the support that Progent's clients have been provided. Progent's team engineers have the benefit of the details of services delivered to every Progent customer by any Progent consultant. This history of problems and responses is structured as an easily retrievable proprietary database that enables Progent's online support professionals to share their experiences company-wide to ensure that the efficiency of Progent's technical support grows over time. Progent's high-level accreditations and working associations with major technology companies including Cisco and Microsoft open up additional vast support knowledge bases and permit priority response from manufacturers' internal support staff with the result that Progent's remote consulting specialists can come up with optimal solutions in the least time.
Remote technical support services offered by Progent to businesses in Brighton United Kingdom include:
Authorized Windows Experts
Progent's Microsoft-premier online service experts can deliver network repair and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can help your company with a broad variety of technology support including Microsoft Windows Server 2022 solution design and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 Server integration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Teams integration, Microsoft Skype for Business Server migration support, Microsoft Lync Server integration, and Microsoft Office Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad array of affordable PC desktop support services to help you business to deploy, configure, repair, and administer workstations and notebooks based on Microsoft Windows. Progent's desktop support services cover areas such as providing Windows 11 system design and upgrade assistance and Windows 10 configuration support, plus Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the management of your desktops along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE certification is the premier accreditation for network infrastructure engineers, and certifies an individual's technical skills at the expert level. CCIEs can handle the most difficult challenges surrounding network infrastructure design, deployment, maintenance, protection, and problem solving. Cisco CCIEs operate closely with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network administration utilities and developing alternate approaches or locating software updates. CCIEs represent an excellent cost-effectiveness since their depth of expertise enables them to resolve problems quickly. In common instances, less seasoned engineers can struggle for many hours or even days with identical tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE support experts can communicate with your network via state-of-the-art on-line troubleshooting tools in order to perform fast, secure, and economical diagnosis and repair.
Brighton Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Brighton metro area.
Progent locations in Brighton Metro
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's popular family of networking devices. Cisco networking consulting available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers planning and management, Cisco Catalyst switch consulting and support, Cisco Nexus switch consulting, Meraki switches integration, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless IP phones solutions, Cisco Meraki Wi-Fi AP planning and set up, Cisco Aironet Wireless Access Points deployment expertise, Cisco WiFi controllers integration consulting, Cisco VPN Setup and troubleshooting assistance, and SIP and CUBE integration solutions for SIP trunks and CUBE integration consulting. Progent can also provide remote and on-premises Wi-Fi site surveys to help you to fully integrate your Wi-Fi infrastructure.
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to guide organizations to take the urgent first step in responding to a ransomware attack by stopping the bleeding. Progent's remote ransomware engineer can assist businesses to locate and quarantine breached servers and endpoints and guard clean resources from being penetrated. If your Brighton system has been penetrated by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.
Ransomware Cleanup Help
Progent's ransomware recovery experts can help your Brighton business to reconstruct an IT network breached by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim. Progent's team of IT security experts bring the wide selection of knowledge required to reconstruct all vital components of a targeted system quickly and with minimal loss of data. To find out more, visit Progent's ransomware cleanup and operational continuity services.
CISSP and ISSAP Premier System Security Professionals
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a range of system protection services that can bolster the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or assist your business to recuperate quickly after a damaging penetration. Security solutions available from Progent include: in depth information security assessment utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; quick cleanup after virus and worm assaults; integrating firewalls; designing safe architectures for off-site and mobile access; protecting your messaging system from spam and directory harvest attacks; and managing 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote consulting services to help companies of all sizes connect their networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help your IT team to design and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that seamlessly combine local IT assets along with public clouds. To assist you to integrate public cloud services with networks, Progent can provide a variety of cloud integration support services that include Microsoft 365 Exchange Online integration with local Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has over 20 years of background providing high-level consulting support online, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and verify a repeatable workflow for recovering services quickly after a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, updates and fixes and can produce reports to confirm full service recovery, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist your organization to plan, configure, test and manage a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud environments that deliver maximum availability, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high degree of automation regardless of the physical components making up the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer phone-based consulting services to cover a broad array of information technologies such as network infrastructure, messaging systems, system and operational security, plus UNIX/Linux and Microsoft Windows integration. For server economization and simplified management in networks that include Linux-based systems with Windows, Progent offers VMware consulting and Citrix support. Progent can also assist with transitioning from older systems to MS Windows or Linux solutions. Progent's group-based methodology for resolving network problems enables fast escalation, when required, to consultants with appropriate experience to handle complex situations. This accelerates repair of urgent problems, reduces lost productivity, and lowers service costs.
Progent's UNIX/Linux support engineers can provide emergency remote assistance diagnosing anomalies within UNIX, Linux, or Solaris systems powered by popular variants of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
ProSight Subscription-based Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, flat-rate managed services designed to enable small and mid-size organizations to benefit from the same cutting-edge technology deployed by many of the world's leading enterprises. Progent's ProSight portfolio of IT management outsourcing services covers all critical areas of modern networking including email protection, security and compliance, automated backup/recovery, infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior analysis tools to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-based AV products. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to address the entire malware attack progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer economical in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you prove compliance with legal and industry data protection regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also assist your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with leading backup/restore technology companies to create ProSight Data Protection Services, a selection of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services automate and monitor your data backup operations and enable non-disruptive backup and fast restoration of vital files/folders, apps, system images, and VMs. ProSight DPS lets you avoid data loss resulting from equipment failures, natural disasters, fire, malware like ransomware, human mistakes, malicious insiders, or software bugs. Managed backup services in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these fully managed backup services are most appropriate for your IT environment.
- Progent's Patch Management: Patch Management Services
Progent's managed services for software and firmware patch management provide businesses of all sizes a versatile and affordable alternative for assessing, testing, scheduling, applying, and tracking updates to your ever-evolving information network. In addition to maximizing the protection and functionality of your IT network, Progent's software/firmware update management services free up time for your in-house IT staff to focus on more strategic initiatives and activities that deliver maximum business value from your network. Read more about Progent's patch management support services.
- ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication. Duo enables one-tap identity confirmation with iOS, Google Android, and other personal devices. Using Duo 2FA, whenever you sign into a protected application and give your password you are requested to verify who you are via a device that only you possess and that is accessed using a separate network channel. A broad selection of devices can be used for this added form of ID validation including a smartphone or watch, a hardware token, a landline phone, etc. You may designate multiple validation devices. To find out more about ProSight Duo identity authentication services, go to Cisco Duo MFA two-factor authentication (2FA) services.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing line of real-time management reporting tools created to integrate with the leading ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues such as spotty support follow-up or machines with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security vendors to deliver web-based control and comprehensive security for all your email traffic. The hybrid architecture of Email Guard combines cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper level of inspection for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always current, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when issues are detected. By automating tedious management activities, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating appliances that require critical software patches, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management staff and your Progent engineering consultant so any looming issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can eliminate up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an objective evaluation of the overall health of their IT system. Powered by a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, improved compliance with information security requirements, higher utilization of network assets, faster problem resolution, more dependable backup and restore, and less downtime. See more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery expert. The interview is designed to evaluate your organization's ability either to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your current cybersecurity posture and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective AV and backup system that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent offers the services of seasoned online consulting experts for special information technology programs. Billing charges for longer-term consulting projects are set according to the qualifications of the engineers assigned. Progent's background in these important areas of information technology enables clients to complete critical initiatives within budget and on time. Progent's special remote consulting services include:
How Your Brighton Company Can Contact Progent's Online Technical Support Experts
Call Center Services
Progent's Call Center support programs for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Helpdesk services, and Help Desk consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that handles all aspects of remote desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle challenging issues.
Progent's Help Desk consulting support can support you in building an efficient new Call Center or revamping your established one, identifying or enhancing Call Center application software to meet the particular requirements of your company, or adding temporary phone support staff to reinforce your in-house Call Center resources during demanding situations such as software migrations, mass upgrades, or installing new business software.
Progent's Help Desk Call Center staff of seasoned information technology experts gives your computer users in Brighton United Kingdom quick communication with a dependable network service resource with years of background delivering phone consulting and remote troubleshooting for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Call Center perception as a key driver of company efficiency, and Progent's aim is to resolve instead of merely document network problems.
- Applications Services: Education, Programming, and Problem Solving
Progent's Applications Experts staff offers phone-based and in-depth engineering expertise and training in specific application areas that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and education for popular Microsoft applications such as CRM, Microsoft Project, Microsoft 365 Word, and Office Excel. To read additional information on Progent's consulting, custom programming, and training services, refer to Progent's Business Application Experts Team.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer advanced remote and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center2, expand or optimize an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent offers organizations in Brighton United Kingdom remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can adapt Operations Manager to accommodate your environment so that your network support is proactive and automated. By spotting possible issues before they expand into network outages, system monitoring can minimize inconvenient and costly service failures. Progent can also assist with system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or networks powered by a mix of OS platforms.
To get in touch with Progent about emergency remote help with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.
For businesses and new ventures in Brighton United Kingdom, Progent's phone-based network support specialists can deliver professional and economical IT support the moment your business has to have it. Over two decades of offering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to refine online connectivity technology to solve network problems quickly while eliminating the expense and lost productivity associated with on-premises service visits.
Even if your Brighton organization relies on a local independent support technician or employs an in-house IT staff that can deal with day-to-day network problems, Progent's Microsoft certified engineers are available to offer an easy and transparent virtual extension of your local resources for situations when your usual IT support personnel either lack the availability or the expertise to solve sudden network emergencies or particularly tough integration problems.
Advantages of Progent's IT Support for Businesses in Brighton United Kingdom
Progent's remote network troubleshooting services enable your Brighton company to have the advantages of on-call, expert network support without the cost of maintaining a full-time IT staff. Your information system will derive added business value by being more reliable, efficient, and secure. Benefits to your business include:
- Seamless remote expansion of your on-site support resources
With most offices in Brighton United Kingdom, local computer support resources, whether consisting of independent consultants or a full-time maintenance staff, can take care of the majority of network problems. However, IT crises sometimes strike when your regular support personnel are overstretched or absent, and some problems may stem from IT products that is beyond the scope of your local support people. In these cases, Progent's on-call service specialists give you an easy, quick, and economical way to supplement your local resources and to transfer valuable knowledge to improve your ability to resolve future issues locally.
- Less Reliance on Individual Service Providers
For IT support, smaller offices often depend on individual freelance service providers. While independent service people carry less overhead than big service firms and can often charge lower rates, they are often overextended, making it difficult to respond rapidly to crisis situations. If a freelance service provider is busy with another client, sick, on a trip, or in training, the absence of backup help may require your company to go without help during an emergency. As your company expands, system unavailability and problems with critical applications become more costly. The money you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent offers a ready source of reserve service expertise to insure your network is always available.
- Build a Scalable Foundation for Smooth Growth
Businesses often begin with an IT system implemented on a modest budget. Lacking a robust framework, slap-dash repairs can get thrown on top of a weak foundation. When a company grows, stability and expandability problems can hinder the success of the business. These badly built environments need careful analysis, intelligent long-term planning, and extensive technical knowledge to evolve to a system architecture that can deliver the stable foundation to meet vital business demands and facilitate downstream growth.
- Work with Problem Solvers Instead of Technology Resellers
Smaller businesses require advice and technical education to negotiate an ever more complicated maze of technology options capable of promoting business success and improving productivity. Businesses hardly need a computer engineer who is attempting to resell a specific vendor's technology. IT consulting and product sales can result in a scenario where the proposed
solution is designed around a profitable product rather than the genuine requirements of a business. Progent eliminates these dilemmas by selling only services rather than products. This enables Progent to match technical consulting with the best needs of customers.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of technical expertise, fine tuned support tools, and understanding of enterprise networking allow businesses to escape the pitfalls of exclusive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched internal IT help.
Progent adds value by offering:
How Does Our Company Begin Getting Remote Network Support from Progent?
- Proven Methodology
Progent's team of Microsoft and Cisco Premier Certified consultants average more than a decade of hands-on industry background, at the forefront of network service, performing a wide range of technical tasks for a large array of customers. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting team. This ensures that you get not just world-class technical capability, but also a consultant with field-tested methods for applying technical knowledge to resolve real-world network problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for online support and on-premises visits by the minute. Consequently, you are charged just for delivered services. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in areas where Progent provides on-site support, Progent does not bill for travel except for emergency support where on-site work is less than four hours. Also, Progent applies no service activation charge and asks no monthly commitment for services delivered during regular working hours. Many service firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with big bills for quick repairs so you will not be forced to allow minor problems to stay unaddressed.
- Full Documentation of IT Services
Progent has created a comprehensive support reporting system that records and formats detailed documentation for all billed support activities. Unlike some freelance consultants or small support firms who offer minimal documentation or specifics of services done, every service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the support documentation sent by each consultant to each client. The practice of detailing and archiving support records results in more effective support and eliminates a slew of common misfortunes such as when a support client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the few consulting firms to offer round-the-clock system monitoring services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory rather than reactive. By uncovering possible issues before they result in lost productivity, system monitoring can save your information network from painful and expensive service losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.