Immediate Remote Technical Support for Brighton United Kingdom Computer Systems
For companies located in Brighton United Kingdom, Progent provides online help for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have provided online support to companies in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to solve challenging networking problems, plus the services of CISA and CISSP-certified cybersecurity consultants to help with advanced security architecture and diagnostic jobs.
Progent's online technical support engineers provide exceptional value because they have the practical experience and are equipped with the sophisticated tools needed to solve most network problems rapidly. This reduces immediate expenses since service calls accumulate minimal chargeable consulting minutes. Remote support also eliminates the expense of sending a consultant to your office. Your company benefits additionally in incidental expenses by minimizing or avoiding network outages and associated losses stemming from business disruption, upset customers and vendors, idle employees, and distracted management. Progent's advanced remote consulting experience is particularly valuable for organizations that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an option.
Progent's billing policy for remote support is structured to leverage your network support investment. Progent bills on a per-minute basis for phone assistance, so you are charged only for the services that you actually get. In contrast to typical online support firms, Progent requires no service activation fee or minimum payments. Progent's one-minute granularity and simple model for pricing prevent scenarios where quick fixes manage to turn into big bills. Progent's skill at handling technical issues efficiently means your business spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an arsenal of optimized technologies and field-proven methodologies that ensure the highest degree of efficiency for online technical support and troubleshooting for IT networks of any size. Progent provides safe VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the staff of Progent's remote service group to communicate with your network without breaching network security.
Progent's sophisticated service reporting system includes extensive documentation of all support that Progent's clients have received. Progent's staff consultants have the benefit of the specifics of services rendered to every client by any Progent consultant. This archive of anomalies and resolutions is organized as a quickly exploitable proprietary database that permits Progent's online support professionals to share their experiences company-wide to ensure that the effectiveness of Progent's support services improves over time. Progent's high-level certifications and close relationships with key vendors including Cisco and Microsoft make available other extensive technical databases and allow fast access to vendors' internal support staff so Progent's remote service specialists can arrive at the best resolutions in the least time.
Online technical support services offered by Progent to customers in Brighton United Kingdom include:
Certified Windows Experts
Progent's Microsoft-certified remote support professionals can provide computer system problem solving and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can help your company with a broad range of platform support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 management,
SharePoint 2019 planning and integration, SharePoint 2016 migration expertise, Microsoft Teams migration expertise, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server management, and Office Communications Server upgrade,
Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad range of affordable PC desktop consulting and support services to assist you company to install, integrate, repair, and manage desktop PCs and laptops based on Microsoft Windows. Progent's desktop support services include offering Microsoft Windows 10 integration support plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your PCs and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the premier recognition for network infrastructure professionals, and indicates a person's technical skills at the master level. Cisco CCIEs know how to deal with the most challenging problems surrounding network design, deployment, administration, security, and repair. Cisco CCIEs work on a privileged basis with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network management utilities and developing alternate approaches or identifying software updates. Cisco CCIEs are an exceptional cost-effectiveness because their depth of experience enables them to find solutions for problems quickly. In common cases, less seasoned consultants can struggle for many hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE engineers can tie into your computer system by means of the latest remote support tools to provide efficient, safe, and affordable analysis and remediation.
Brighton Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Brighton metro area.
Progent locations in Brighton Metro
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's industry-leading selection of infrastructure devices by offering consulting services such as:
CISSP, ISSAP, and CISM Premier System Security Engineers
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts can provide a range of system protection solutions to enhance the immunity of your Windows, Apple macOS and OS X, or Linux network against internal or external threats or assist your company to clean up rapidly after a serious penetration. Security support services offered by Progent include: thorough information security and compliance analysis using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Nikto; fast recovery from virus and worm attacks; integrating firewalls; designing secure techniques for remote and mobile communication; securing your messaging infrastructure from spam and DHA attacks; and setting up 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online support services to help organizations of any size connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid network models that utilize local IT assets along with public cloud services. To help you to incorporate cloud services with networks, Progent can provide a range of public cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than two decades of background delivering high-level consulting expertise online, and Progent can help you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and verify a repeatable runbook for recovering services quickly following a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. Site Recovery Manager also allows transparent testing for site recovery, upgrades and fixes and can produce audit reports to confirm full service restoration, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, deploy, test and administer a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and hybrid cloud environments that deliver high uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high level of automation independent of the physical components making up the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists can provide phone-based consulting services to address a broad array of computer technologies such as network architecture, messaging solutions, network and process security, plus UNIX/Linux and Windows coexistence. For server economization and simplified administration in environments that incorporate Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also assist with transitioning from legacy applications to Microsoft Windows or Linux solutions. Progent's group-based approach to solving network problems promotes fast escalation, when required, to consultants with appropriate experience to handle challenging scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX and Linux support engineers can offer emergency online assistance troubleshooting anomalies within UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, flat-rate services designed to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the world's top corporations. Progent's ProSight suite of outsourced network management services covers all critical areas of modern networking including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis tools to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to address the complete threat lifecycle including protection, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your organization's unique requirements and that allows you demonstrate compliance with government and industry information security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also help your company to install and test a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup processes and allows fast recovery of vital data, applications and virtual machines that have become unavailable or corrupted due to component failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, when necessary, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security vendors to deliver web-based management and comprehensive protection for all your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, enhance and debug their networking appliances such as routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding devices that require important software patches, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT management personnel and your Progent engineering consultant so that any looming issues can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save as much as half of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, better compliance with government and industry security standards, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's preparedness to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient security and backup environment that meets your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent offers the services of seasoned online consulting professionals for contract information technology projects. Billing charges for ongoing development or consulting projects are set according to the level of expertise of the engineers involved. Progent's background in these special fields of information technology enables customers to complete critical initiatives within budget and on schedule. Progent's special online consulting services include:
How Your Brighton Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Support
Progent's Call Center support programs for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, co-managed Helpdesk services, and Help Desk consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that handles all facets of remote Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.
Progent's Call Center consulting expertise can aid you in establishing an efficient new Call Center or revamping your established one, selecting or modifying Call Center application software to address the particular requirements of your corporation, or adding temporary online staff to supplement your existing Help Desk group during high-demand scenarios like software migrations, major updates, or installing brand new business software.
Progent's Call Center staff of experienced network experts gives your workers in Brighton United Kingdom instant contact with a dependable technical support group with years of background offering telephone-based consulting and remote troubleshooting for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Call Center the reputation as a solid enabler of company performance, and Progent's policy is to fix and not just document network issues.
- Applications Services: Training, Development, and Integration
Progent's Applications Consulting Team provides online and in-depth consulting expertise and education in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, custom programming, and education for popular Microsoft business applications including CRM, MS Project, Office 365 Word, and Office 365 Excel. To learn additional information on Progent's consulting, programming, and training offerings, see Progent's Applications Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of System Center 2016, extend or tune an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent offers organizations in Brighton United Kingdom online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can adapt SCOM for your business so your IT support is proactive and automated. By spotting possible trouble spots before they grow into crashes, automated monitoring can head off disruptive and expensive service failures. Progent can also provide help with network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or environments that incorporate a combination of platforms.
To get in touch with Progent about urgent remote help with Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Brighton United Kingdom, Progent's online computer support specialists are ready to provide professional and cost-effective system help the instant your business needs it. Long experience providing remote tech support has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online connectivity technology to repair IT problems quickly while eliminating the cost and lost time that comes with on-premises service visits.
Even if your Brighton business works with a regular freelance support technician or maintains a full time IT staff that can deal with the majority of network problems, Progentís Microsoft certified consultants can offer a convenient and seamless virtual extension of your local resources in cases when your usual IT support personnel either lack the time or the knowledge to resolve unexpected network crises or particularly complicated integration problems.
Benefits of Progent's Network Help for Companies in Brighton United Kingdom
Progent's remote IT consulting services allow your Brighton company to experience the benefits of on-call, enterprise-class IT support without the expense of managing an in-house IT organization. Your information system will acquire greater business worth by being increasingly available, productive, and secure. Benefits to your business include:
- Seamless virtual expansion of your on-site IT resources
With most businesses in Brighton United Kingdom, local computer support providers, whether consisting of independent consultants or a full-time maintenance staff, can take care of typical network problems. However, major troubles can occur when local support personnel are overstretched or absent, and some trouble may be associated with technology that is beyond the scope of your usual support people. In these situations, Progent's online support specialists provide an easy, fast, and affordable way to augment your local help and to convey useful knowledge to improve your capability to deal with future problems in-house.
- Less Dependence on Freelance Consultants
For IT maintenance, smaller organizations commonly rely on independent freelance service providers. While freelance consultants have smaller internal costs than larger consulting firms and can often charge lower rates, they are often overbooked, making it difficult to respond rapidly to crisis situations. If an independent consultant is occupied with another client, ill, on vacation, or in class, the lack of reserve personnel may require your business to wait for help during an emergency. As your business grows, system unavailability and trouble with critical software become more expensive. The money you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent provides an on-call source of backup service expertise to make sure your network stays up and running.
- Create a Solid Foundation for Smooth Expansion
Businesses often start with an IT system implemented on a shoestring budget. Without a strong infrastructure, slap-dash fixes often get piled on top of a weak foundation. As a network grows, stability and scalability issues can hinder the success of the organization. These badly designed environments require proper assessment, smart long-term planning, and wide technical knowledge to evolve to a system architecture able to deliver the solid foundation to handle current business requirements and simplify downstream growth.
- Interact with Problem Solvers Instead of Product Vendors
Smaller companies need advice and technical training to negotiate an increasingly complex maze of product alternatives capable of promoting business success and improving productivity. They hardly need a computer engineer who is motivated to earn a commission on a certain vendor's technology. IT consulting and product selling can lead to a scenario where the recommended
solution is built around a profitable technology rather than the genuine requirements of a business. Progent eliminates these conflicts by selling only services rather than products. This allows Progent to align technical consulting with the real needs of clients.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's head count, depth of technical knowledge, fine tuned remote support tools, and understanding of enterprise networking enable companies to avoid the pitfalls of exclusive reliance on smaller consulting firms, individual freelance consultants, or limited internal resources.
Progent adds value by offering:
How Does Our Company Begin Receiving Remote Technical Help from Progent?
- Certified Expertise in Microsoft's Full Range of Server Platforms
Progent can provide world-class expertise for Microsoftís powerful server products with services that include Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration support, Windows Server 2008 migration, Microsoft Windows Server 2003 upgrades, Microsoft Exchange 2019 deployment, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 Server management, Exchange 2007 Server and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 configuration expertise, MS SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for phone service and on-premises help by the minute. Consequently, you are invoiced only for delivered services. Progent does not demand a more expensive rate for after-hours or priority service, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel except for urgent support where on-site work is less than four hours. In addition, Progent imposes no service activation fee and asks no monthly commitment for support services delivered during regular business hours. Many service organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids big invoices for fast fixes so you will not be forced to permit minor problems to fester.
- Complete Records of IT Services
Progent has created a comprehensive support reporting system that records and organizes complete documentation for all delivered services. Unlike some freelance consultants or local support organizations who offer scant documentation or details of services done, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service documentation transmitted by every consultant to each customer. The practice of detailing and organizing support activity allows more efficient support and avoids a slew of typical misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the only consulting firms to provide 24x7 system tracking services based on MS System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive instead of reactive. By uncovering potential issues before they cause downtime, system monitoring can save your IT network from painful and costly availability losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.