Fast Online Support for Brighton United Kingdom IT Networks
For organizations located in Brighton United Kingdom, Progent offers remote technical support for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have delivered online troubleshooting to companies in every state in the United States. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE engineers to handle complex networking problems, plus the assistance of CISSP-certified cybersecurity consultants to handle high-level security architecture and diagnostic jobs.
Progent's remote technical support engineers provide exceptional leverage because they possess the practical background and have access to the advanced technology required to solve the majority of information system issues quickly. Efficient support lowers direct expenses since service calls use up fewer billable minutes. Online support also eliminates the cost of sending an engineer to your site. Your organization benefits additionally with incidental expenses by minimizing or eliminating system downtime and associated losses due to business discontinuity, disgruntled clients, unproductive employees, and distracted executives. Progent's extensive remote consulting expertise is especially valuable for organizations that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be an alternative.
Progent's billing policy for online help is structured to leverage your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you owe exclusively for the services that you actually get. Unlike many remote service firms, Progent requires no initialization charge or minimum job duration. Progent's one-minute granularity and simple model for billing prevent situations where fast fixes manage to turn into major invoices. Progent's penchant for dealing with problems efficiently means you saves money.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a collection of customized tools and proven processes which allow the maximum level of effectiveness for online technical support and repair for IT networks of any size. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the staff of Progent's remote service group to communicate with your network remotely without compromising network security.
Progent's proven customer support reporting application keeps detailed histories for all support that Progent's customers have received. Progent's team service personnel have the benefit of the records of support provided to every Progent client by every Progent consultant. This database of issues and repairs is organized as a conveniently exploitable support database that permits Progent's remote technical experts to share their experiences company-wide to make sure that the efficiency of Progent's support services improves daily. Progent's high-level certifications and working relationships with important industry leaders including Cisco and Microsoft make available additional extensive technical support knowledge bases and permit fast response from vendors' internal support staff so Progent's online consulting experts are able to come up with the best resolutions promptly.
Remote services available from Progent to customers in Brighton United Kingdom include:
Authorized Microsoft Windows Experts
Progent's Microsoft-premier remote support professionals can provide computer repair and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can assist your company with a broad range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration and hybrid deployment support, Microsoft Teams consulting, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 integration, and Microsoft Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide range of affordable desktop consulting and support services to help you company to install, integrate, troubleshoot, and administer workstations and notebooks based on Windows. Progent's desktop support services include providing Windows 10 migration help plus Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to centralize the administration of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the top recognition for network infrastructure consultants, and validates a consultant's networking knowledge at the master level. CCIEs can resolve even the most difficult challenges occurring in network infrastructure design, installation, administration, compliance, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's internal engineers in isolating anomalies with IOS network administration utilities and developing workarounds or identifying software updates. Cisco qualified CCIEs offer excellent cost-effectiveness since their depth of experience permits them to fix problems quickly. In common cases, less experienced engineers can wrestle for hours or even days with the same problems that a CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can interface to your network using advanced remote troubleshooting technology in order to provide efficient, safe, and economical diagnosis and repair.
Brighton Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Brighton metro area.
Progent locations in Brighton Metro
Progent's Cisco CCIEs can provide expertise in all of Cisco's market leading selection of infrastructure devices by delivering consulting services that include:
CISM and CISSP Certified Network Security Engineers
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants offer a variety of system protection solutions that can improve the safety of your Windows, macOS and OS X, or Linux network against assaults or help your company to recuperate rapidly after a damaging penetration. Security services available from Progent cover comprehensive information security and compliance audits utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; quick recovery from virus and worm assaults; setting up firewalls; building secure mechanisms for off-site and mobile connectivity; securing your email infrastructure against spam and DHA attacks; and managing round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online support services to help businesses of all sizes integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that combine physical resources as well as cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of public cloud migration services that include Office 365 integration with on-premises Exchange,
Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of experience delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and verify a repeatable process for restoring applications and services quickly following an outage. SRM supports centrally managed and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also allows non-disruptive testing for site recovery, upgrades and fixes and can generate audit reports to confirm full service recovery, validate SLAs and prove compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist your organization to design, configure, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that provide maximum uptime, data security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high degree of automation regardless of the hardware making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide phone-based consulting services to address a wide spectrum of computer technologies such as system architecture, messaging systems, system and process security, plus UNIX/Linux and Windows coexistence. For server economization and easy administration in environments that combine Linux-based systems with Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also help with migration from older systems to MS Windows or Linux environments. Progent's team-oriented methodology for resolving network problems promotes fast escalation, when required, to engineers with appropriate expertise to handle challenging situations. This accelerates repair of urgent problems, reduces network downtime, and lowers service expense.
Progent's UNIX/Linux support engineers can offer urgent online assistance troubleshooting problems affecting UNIX/Linux networks based on leading variants of UNIX such as:
Apple Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate IT Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, fixed-price services intended to enable small and medium-size organizations to benefit from the same advanced technology deployed by some of the world's top enterprises. The ProSight series of outsourced network management services covers all critical areas of modern networking including email content filtering, security and compliance, automated backup/recovery, network infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to automate the entire threat lifecycle including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies incorporated within one agent managed from a single control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that meets your company's unique needs and that helps you prove compliance with legal and industry data security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also assist you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup processes and enables rapid restoration of vital files, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security companies to provide web-based management and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating appliances that need critical software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT personnel and your Progent engineering consultant so all potential problems can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can save up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an objective assessment of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory system. Both also come with one year of advanced remote network monitoring and management. Benefits can include easier management, better compliance with data security standards, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. See more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery expert. The interview is designed to assess your company's ability to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient AV and backup environment that aligns with your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent offers the skills of world-class remote consulting professionals for special information technology projects. Progent's rates for longer-term development or consulting projects are set based on the level of expertise of the engineers assigned. Progent's background in these important fields of computer technology enables clients to complete major initiatives within budget and on schedule. Progent's special remote consulting services include:
How Your Brighton Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Services
Progent's Help Desk service offerings for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Call Center services, shared Helpdesk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that handles all aspects of online desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount off Progent's regular desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues.
Progent's Help Desk consulting expertise can guide you in creating an effective new Help Desk or revamping your current one, selecting or customizing Help Desk Call Center application software to meet the particular demands of your business, or providing occasional phone support staff to reinforce your internal Help Desk Call Center team to handle unusually busy events like software migrations, major updates, or installing brand new applications.
Progent's Call Center staff of seasoned information technology consultants gives your workers in Brighton United Kingdom quick access to an efficient network service resource with substantial experience delivering telephone-based support and remote diagnostics for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk the reputation as a crucial enabler of company efficiency, and Progent's intent is to solve rather than just document IT issues.
- Business Applications Services: Education, Customization, and Troubleshooting
Progent's Applications Consulting staff provides online advanced engineering expertise and training in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom development, and education for popular Microsoft applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. For more concerning Progent's expertise, custom programming, and training services, refer to Progent's Business Application Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers companies in Brighton United Kingdom online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager support. Progent can configure SCOM to accommodate your business so your IT support is proactive rather than reactive. By anticipating emerging problems before they result in full-scale emergencies, remote monitoring can minimize disruptive and costly service failures. Progent can also provide help with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or environments that incorporate a mix of operating systems.
To get in touch with Progent about emergency phone-based assistance with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or go to Contact Progent.
For businesses and new businesses in Brighton United Kingdom, Progent's online network support engineers can provide expert and economical system support the moment your business has to have it. More than a decade of offering online repair services has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to refine online connectivity tools to solve IT problems rapidly while eliminating the expense and lost productivity that comes with in-person service visits.
Even if your Brighton office deals with a local independent consultant or maintains an in-house IT staff that can handle common computer problems, Progentís Microsoft and Cisco certified consultants can offer an easy and transparent virtual expansion of your local resources for situations when your regular IT support personnel either don't have the availability or the knowledge to resolve unexpected system emergencies or especially complex integration projects.
Features of Progent's Online Computer Services for Brighton United Kingdom
Progent's online support, remote troubleshooting, system security consulting, and network administration services offer companies in Brighton United Kingdom the greatest leverage for your IT budget. Whether you require occasional telephone support and remote network repair or full-time Help Desk call center support and system administration, Progent's professionals can provide your company enterprise-level IT support while permitting you to eliminate the expense and hassle of carrying a full-service in-house IT organization. Key features of Progent's National Remote Support services include:
- Immediate Phone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to businesses in Brighton United Kingdom and is also ideal for customers in geographic areas that have a limited supply of consultants with in-depth experience supporting Microsoft's current family of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has the advantage of a broad selection of Microsoft support tools, service information, and on-going training.
- Per Minute Rates to Reduce Costs
Progent provides online help on a by-the-minute billing plan, so you are charged only for the support you use. Progent asks for no minimum charge for online service and asks for no ongoing retainer for services provided during regular working hours. This saves you from facing big invoices for routine fixes.
- Access to Cisco Certified Network Infrastructure Experts
Progent's registered experts for Cisco offers access to authorized specialists who have skill in designing, implementing, and supporting networking solutions powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create fast, reliable, and secure infrastructure for wireline and wireless networking.
- Application Specialists Team
Progent's basic support offerings include system integration, Microsoft Exchange Server expertise, corporate security planning, and Help Desk Co-management services. Progent's Experts Team offers in-depth consulting support in critical business applications. Help offered by the Application Experts staff includes:
Dynamics GP Consulting and Customization
Microsoft Office Project Training
Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Support
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Integration and Training
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Design, and SQL Server 2014 Software Programming and Debugging
Oracle Project Management and Software Programming
MySQL Project Management and Software Programming
Amazon Marketplace Web Service Programming and Debugging
By offering a full service centralized source for IT generalists and specialists, Progent is able to deliver fast, affordable, and thorough IT solutions that fit the specific needs of your company.
- State of the Art Online Access Tools
Protected remote connectivity allows Progent's service professionals to see exactly what your users see. This makes it easier to produce quick fixes to issues that might otherwise demand an expensive onsite service call. Effective remote connectivity software and expert technicians together allow Progent to repair most network issues quickly and economically. Progent is an industry leader in offsite support and remote system analysis.
- Support for Popular VPN Products
Progent can provide secure Virtual Private Network access for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access allows the engineers at Progent's Technical Response Center to repair your system remotely without weakening system security.
- Round-the-Clock Service for Maximum Network Uptime
For offices with vital applications, Progent offers optional round-the-clock online support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this service can help ensure high network availability.
- Help Desk Services
Progent's Help Desk support services are intended especially for budget-conscious offices whose clients require immediate access to a Help Desk service with expert phone support and full escalation ability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of technical experience, fine tuned support tools, and understanding of corporate IT enable companies to escape the pitfalls associated with exclusive dependence on smaller service firms, independent freelance service providers, or over-stretched in-house resources.
Progent stands out by offering:
How Does My Business Start Receiving Remote Network Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier experts average more than a decade of hands-on industry experience, at the front lines of network support, executing a broad range of technical tasks for an extensive mix of clients. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting team. This guarantees that you get not just expert technical skills, but also a consultant with proven approaches for using computer knowledge to fix actual network problems quickly.
- Value Pricing
Progent's pricing model is to bill for online service and in-person help per minute. As a result, you are charged exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or priority service, and within California or in regions where Progent offers in-person support, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent imposes no initialization fee and asks no monthly commitment for support services provided during regular working hours. Many support firms impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates large invoices for fast fixes so you will not be forced to allow minor problems to fester.
- Complete Records of Delivered Services
Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all delivered services. Unlike some freelance consultants or small service firms who offer scant documentation or details of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service documentation transmitted by every staff member to each client. The practice of detailing and organizing support activity allows more efficient support and avoids a variety of common problems such as when a support customer is effectively held captive to a consultant who wonít let go of the keys to the kingdom.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the only IT service firms to offer 24x7 system monitoring services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory rather than reactive. By anticipating possible issues before they result in lost productivity, network monitoring can keep your IT network from stressful and expensive service losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.