Immediate Remote Troubleshooting for Brighton United Kingdom Information Networks
Fast Phone Support for Brighton SystemsFor companies located in Brighton United Kingdom, Progent provides remote technical support for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have provided online troubleshooting to companies in all 50 states in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to handle challenging infrastructure problems, as well as the assistance of CISSP-certified cybersecurity consultants to handle advanced security design and troubleshooting jobs.

Progent's remote technical support experts offer exceptional value due to the fact that they possess the practical experience and have access to the advanced tools needed to resolve most information system problems quickly. This lowers direct expenses since solutions use up fewer billable consulting minutes. Online help also avoids the cost of sending an engineer to your location. Your organization saves additionally with incidental expenses by minimizing or avoiding network outages and associated costs stemming from business discontinuity, upset clients, unproductive employees, and de-focused management. Progent's extensive remote consulting expertise is especially valuable for businesses that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be useful.

Progent's pricing model for remote help is structured to leverage your network support investment. Progent charges on a per-minute basis for phone assistance, so you owe exclusively for the support that you actually get. In contrast to typical online service companies, Progent requires no service activation charge or minimum job duration. Progent's per-minute granularity and simple policy for pricing save you from situations where speedy. minor solutions somehow end up as large tabs. Progent's skill at dealing with technical issues efficiently means you spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered an arsenal of optimized technologies and field-tested processes that promote the maximum level of efficiency for remote engineering help and troubleshooting for information networks of all sizes. Progent's online support team can connect to your company's network without compromising system security.

Progent's advanced customer support database system stores comprehensive histories for the support that Progent's customers have received. Progent's staff consultants have the benefit of the specifics of services provided to each Progent customer by every Progent engineer. This history of trouble tickets and repairs is stored as a conveniently exploitable proprietary knowledge base that permits Progent's remote support engineers to communicate their experiences with the whole team to ensure that the effectiveness of Progent's technical support improves daily. Progent's high-level accreditations and working associations with key vendors such as Cisco and Microsoft open up other vast technical databases and permit fast response from vendors' in-house product engineers with the result that Progent's online service specialists can find the best resolutions quickly.

Online technical support services offered by Progent to clients in Brighton United Kingdom include:

ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, subscription-based managed services designed to enable small and medium-size businesses to utilize the same cutting-edge technology used by some of the world's leading enterprises. Progent's ProSight line of IT management outsourcing services covers all key aspects of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by checking the state of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT staff and your assigned Progent consultant so that all looming issues can be addressed before they have a chance to impact your network. Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, reconfigure and debug their connectivity appliances like routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating tedious management activities, WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating devices that need important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding family of in-depth management reporting plug-ins created to work with the industry's top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues like spotty support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with leading backup product vendors to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based offerings that provide backup-as-a-service. ProSight DPS products manage and monitor your data backup processes and enable non-disruptive backup and rapid recovery of important files/folders, apps, images, and virtual machines. ProSight DPS lets your business recover from data loss caused by equipment breakdown, natural disasters, fire, malware like ransomware, human mistakes, malicious insiders, or software glitches. Managed backup services in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these managed services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security vendors to deliver web-based control and world-class protection for all your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Duo: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication service plans utilize Cisco's Duo cloud technology to defend against password theft by using two-factor authentication (2FA). Duo enables one-tap identity verification with iOS, Android, and other personal devices. With Duo 2FA, when you sign into a secured application and give your password you are requested to confirm your identity via a device that only you have and that is accessed using a different ("out-of-band") network channel. A broad range of out-of-band devices can be utilized as this second form of ID validation such as an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You may register several verification devices. For details about ProSight Duo identity validation services, see Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Shared Help Desk: Outsourced and Co-managed Call Center Services
    Progent's Co-managed Service Desk offers a transparent extension of your core network support team. Client access to the Help Desk, delivery of technical assistance, problem escalation, ticket generation and updates, efficiency metrics, and maintenance of the service database are cohesive whether incidents are resolved by your internal IT support organization, by Progent, or both. Your business has unrestricted flexibility to expand or shrink your part of IT support work as circumstances demand. Progent provides initial deployment and onboarding of the professional services automation (PSA) software plus workflow documentation, validation and training. For details about ProSight Co-Managed Call Desk, see ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior analysis tools to defend endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-based AV products. ProSight ASM safeguards local and cloud resources and offers a unified platform to automate the entire malware attack lifecycle including protection, identification, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies incorporated within one agent accessible from a single console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent's consultants can also help your company to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • Patch Management: Patch Management Services
    Progent's support services for patch management offer organizations of any size a flexible and affordable alternative for evaluating, testing, scheduling, implementing, and tracking updates to your ever-evolving information network. Besides maximizing the security and reliability of your computer network, Progent's software/firmware update management services permit your IT team to concentrate on line-of-business initiatives and activities that deliver the highest business value from your network. Learn more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you're planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with government and industry security regulations, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. See more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance consultant. The interview is designed to help assess your organization's ability either to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery environment that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for contract IT programs. Progent's charges for ongoing development or consulting tasks are set according to the level of expertise of the engineers assigned. Progent's experience with these special areas of computer technology allows customers to execute major projects within budget and on time. Progent's special online engineering services include:

  • Help Desk Support
    Progent's Help Desk Call Center programs for companies with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, shared Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Services offer small organizations a complete service desk solution that manages all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve complex issues.

    Progent's Help Desk Co-management services make it possible for your IT organization to split the load for Help Desk support transparently between your IT team and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progent's shared Help Desk service is an advanced service desk solution built around the top professional services automation platform for managing service requests, ticketing, ownership, status tracking, and reporting.

    Progent's Help Desk Call Center team of seasoned network professionals offers your customers in Brighton United Kingdom instant communication with an effective network service resource with substantial background delivering phone help and remote repair service for networks powered by Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Help Desk Call Center the reputation as a key enabler of company productivity, and Progent's target is to solve instead of just report technical problems.

  • Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Consulting staff can supply remote advanced engineering expertise and training in specific business application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and training for Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft 365 Word, and Office Excel. To learn additional information concerning Progent's expertise, customization, and education services, visit Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of multi-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts offer world-class online and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of Microsoft System Center2, extend or tune your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in Brighton United Kingdom online hybrid network monitoring by providing System Center Operations Manager consulting. Progent can tune Operations Manager to accommodate your environment so your IT maintenance is proactive rather than reactive. By spotting potential issues before they evolve into full-scale emergencies, automated monitoring can ward off stressful and expensive service failures. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or networks that incorporate a combination of operating systems.
How Your Brighton Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent remote support with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Remote Help, call 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Brighton United Kingdom, Progent's online network support specialists are ready to deliver effective and affordable IT help the instant your business needs it. More than two decades of offering remote technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to fine tune online connectivity technology to solve network problems rapidly while eliminating the cost and lost time associated with on-site support calls.

Even if your Brighton company relies on a local freelance support technician or employs a full time IT staff that know how to handle common network problems, Progent's Microsoft certified consultants can offer a convenient and seamless virtual expansion of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the expertise to solve unexpected network crises or particularly complicated integration problems.

Features of Progent's Remote Computer Support for Brighton United Kingdom
Progent's online help, remote repair, system security consulting, and network management services give offices in Brighton United Kingdom unparalleled leverage for your IT budget. Whether you need occasional telephone help and remote network repair or full-time Help Desk call center services and system administration, Progent's experts can provide your business enterprise-level network support while permitting you to eliminate the expense and hassle of maintaining a large in-house IT staff. Highlights of Progent's National Remote Support program include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of IT background, fine tuned remote support tools, and familiarity with corporate IT allow businesses to escape the pitfalls associated with excessive dependence on smaller service firms, individual freelance consultants, or over-stretched internal IT help.

Progent adds value by providing:

How Does My Business Start Receiving Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.



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