Immediate Online Technical Support for Brighton United Kingdom Computer Networks
Immediate Online Support for Brighton SystemsFor organizations in Brighton United Kingdom, Progent provides online help for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided remote support to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to solve challenging infrastructure issues, as well as the assistance of CISSP-accredited security consultants to help with high-level security design and troubleshooting issues.

Progent's remote technical support experts provide exceptional leverage because they have the real-world experience and have access to the advanced tools necessary to solve the majority of network problems rapidly. Efficient support reduces direct costs since service calls accumulate fewer billable consulting minutes. Online support also eliminates the expense of sending an engineer to your office. Your company benefits even more in indirect costs by minimizing or eliminating system downtime and associated costs stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's extensive remote consulting experience is especially valuable in environments that rely on public clouds for critical network infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be useful.

Progent's pricing policy for remote help is structured to leverage your network support dollar. Progent charges by the minute for telephone-based assistance, so you are billed only for the support that you actually get. In contrast to typical remote support organizations, Progent imposes no initialization surcharge or minimum job duration. Progent's per-minute granularity and clean policy for billing eliminate scenarios where quick solutions somehow end up as substantial bills. Progent's penchant for dealing with technical issues quickly means you spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined an arsenal of customized technologies and field-proven processes which allow the highest degree of effectiveness for online engineering help and troubleshooting for computer networks of all sizes. Progent provides safe VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the consultants of Progent's online support team to link to your environment without breaching system security.

Progent's powerful customer support reporting application maintains thorough histories for all support that Progent's customers have been provided. Progent's staff consultants have access to the specifics of support delivered to each customer by any Progent consultant. This database of trouble tickets and repairs is structured as a quickly exploitable internal knowledge base that allows Progent's remote technical engineers to share their knowledge company-wide to make sure that the quality of Progent's support improves daily. Progent's high-level accreditations and working associations with major technology companies including Cisco and Microsoft make available other extensive support databases and allow priority response from vendors' internal engineering staff so Progent's online service experts can arrive at the most efficient solutions in the least time.

Online support available from Progent to companies in Brighton United Kingdom include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, fixed-price services intended to allow small and mid-size businesses to benefit from the same advanced IT solutions used by many of the industry's top enterprises. Progent's ProSight series of outsourced network management services addresses all key facets of information technology including email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily get by legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to automate the complete threat progression including filtering, detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering through leading-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that meets your company's specific needs and that allows you demonstrate compliance with legal and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with leading backup/restore technology companies to create ProSight Data Protection Services (DPS), a family of management outsourcing plans that deliver backup-as-a-service. ProSight DPS services manage and track your backup operations and allow non-disruptive backup and fast restoration of critical files/folders, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps you protect against data loss resulting from hardware failures, natural disasters, fire, malware such as ransomware, user mistakes, ill-intentioned employees, or application glitches. Managed backup services in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these fully managed services are best suited for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management provide businesses of all sizes a versatile and cost-effective alternative for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your ever-evolving information system. In addition to optimizing the security and reliability of your computer network, Progent's software/firmware update management services allow your IT staff to focus on more strategic initiatives and activities that derive maximum business value from your network. Read more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA service plans utilize Cisco's Duo technology to defend against compromised passwords by using two-factor authentication (2FA). Duo supports single-tap identity confirmation with iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a secured online account and give your password you are requested to verify who you are on a device that only you have and that is accessed using a separate network channel. A wide selection of devices can be used as this added form of authentication such as a smartphone or watch, a hardware token, a landline telephone, etc. You may designate several verification devices. To find out more about ProSight Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing line of real-time reporting plug-ins designed to work with the industry's leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like spotty support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver centralized control and comprehensive security for your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper layer of analysis for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that need critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management staff and your Progent consultant so all potential problems can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save up to 50% of time spent looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an objective assessment of the health of their network. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, better compliance with data security requirements, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's preparedness to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient security and backup/recovery system that meets your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent can provide the services of world-class remote consulting professionals for contract IT programs. Progent's rates for ongoing consulting tasks are set based on the qualifications of the consultants assigned. Progent's experience with these important fields of information technology allows customers to complete major initiatives economically and on time. Progent's special remote engineering solutions include:

  • Call Center Support
    Progent's Help Desk Call Center service options for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, shared Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that manages all facets of online desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent's Help Desk Call Center consulting services can assist you in establishing an efficient new Help Desk Call Center or enhancing your established one, selecting or enhancing Help Desk Call Center application software to meet the particular demands of your company, or providing temporary online staff to work with your in-house Call Center team during unusually busy situations such as software transitions, major updates, or rolling out brand new business software.

    Progent's Help Desk team of seasoned network professionals gives your clients in Brighton United Kingdom rapid access to a reliable support resource with substantial background delivering telephone-based consulting and online troubleshooting for computer environments powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk Call Center recognition as a significant driver of company productivity, and Progent's policy is to resolve instead of just annotate technical issues.

  • Business Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Consulting Team provides remote and in-depth consulting support and training in specific application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and training for familiar Microsoft applications including CRM, Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more concerning Progent's consulting, custom programming, and education offerings, see Progent's Business Application Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants offer advanced remote and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of Microsoft System Center2, expand or tune your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent offers organizations in Brighton United Kingdom online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can tune SCOM to accommodate your environment so your network support is proactive rather than reactive. By anticipating emerging problems before they expand into crashes, automated monitoring can minimize inconvenient and costly network crises. Progent can also use network monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or networks powered by a mix of platforms.
How Your Brighton Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency online assistance with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or see Contact Progent. For organizations and startups in Brighton United Kingdom, Progent's online computer support specialists can provide professional and cost-effective system help the moment your company needs it. Over two decades of offering online technical assistance has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to refine remote access tools to repair computer problems rapidly while eliminating the expense and lost productivity associated with on-site service visits.

Even if your Brighton company deals with a local freelance support technician or maintains an in-house organization that know how to handle the majority of computer problems, Progent's Microsoft certified engineers are available to offer a convenient and seamless virtual extension of your local resources in cases when your usual service personnel either lack the bandwidth or the expertise to handle unexpected system emergencies or particularly complex integration problems.

Benefits of Progent's Network Help for Companies in Brighton United Kingdom
Progent's online support services enable your Brighton business to enjoy the advantages of timely, world-class IT support without the cost of maintaining a full-time IT staff. Your information system will acquire added business value by being more available, productive, and protected. Benefits to your company include:

  • Convenient virtual expansion of your local support resources
    With most businesses in Brighton United Kingdom, nearby computer support providers, whether consisting of freelance consultants or an in-house maintenance staff, can handle the majority of network issues. However, IT crises might spring up when your regular resources are too busy or unavailable, and some problems may be associated with technology that is unfamiliar to your onsite service technicians. In these situations, Progent's online support specialists provide a convenient, fast, and economical way to augment your regular help and to transfer valuable knowledge to increase your ability to deal with downstream issues in-house.

  • Less Reliance on Individual Service Providers
    For IT support, smaller companies commonly rely on individual freelance service providers. Although freelance consultants have less internal costs than big support firms and can often charge marginally less, they are occasionally stretched too thin, making it hard to respond quickly to urgent situations. If an independent consultant is busy with another client, sick, on vacation, or in class, the lack of reserve personnel may force your business to go without assistance during an emergency. As your network grows, network unavailability and problems with critical applications are more costly. The budget you thought you were saving on an independent can be consumed quickly by lost productivity. Progent provides an on-call source of reserve support expertise to make sure your network stays up and running.

  • Create a Scalable Basis for Seamless Expansion
    Companies often start with an IT system implemented on a shoestring budget. Without a proper infrastructure, band-aid repairs often get thrown onto a shaky foundation. When a network grows, stability and expandability problems can impede the productivity of the business. These badly designed systems need careful analysis, smart long-term planning, and wide technical knowledge to upgrade to a network architecture that can offer the solid foundation to handle current business requirements and ease downstream expansion.

  • Work with Problem Solvers Instead of Technology Vendors
    Smaller businesses require advice and technical education to negotiate an ever more complicated maze of product alternatives capable of promoting business success and improving productivity. Businesses hardly need a network consultant who is motivated to resell a specific vendor's products. Network consulting and product selling can lead to a situation where the proposed solution is designed around a profitable technology instead of the true needs of a client. Progent eliminates these conflicts of interest by selling only services instead of products. This enables Progent to align IT consulting with the best needs of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, depth of technical knowledge, fine tuned remote support software, and understanding of corporate IT allow companies to escape the pitfalls associated with exclusive dependence on smaller consulting firms, individual freelance consultants, or over-stretched internal IT help.

Progent adds value by offering:

How Does Our Company Begin Getting Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.



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    Progent's network professionals can help you evaluate the potential benefits of Hyper-V-based server virtualization for your business, conduct pilot installations to validate Hyper-V's compatibility with your production software, assess your network and server infrastructure for smooth performance with virtual server technology, help you in moving to Microsoft Windows Server 2008 and configuring Hyper-V, educate your IT personnel to monitor and manage Hyper-V, provide world-class consulting support for enhancing the protection of your virtual servers, establish and validate disaster recovery procedures that maximize system availability, and provide ongoing consulting and technical support including affordable online repair and turn-key Help Desk outsourcing.

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    Progent's Microsoft consultants offer cost-effective remote support and programming services to help you to design, implement, administer, and troubleshoot Microsoft SharePoint 2010 environments that can involve web pages able to function as intranets, extranets, document and media management applications, wikis, data marts, business analytics, enterprise-wide search engines, Visio-driven workflows, and other tools to support and improve teamwork. Progent can help you combine SharePoint 2010 with MS SQL Server and with third-party databases and with Microsoft's familiar office productivity programs including Excel, Word, PowerPoint, and Project. Progent can assist you to migrate from previous versions of SharePoint or move a mix of web technologies into a unified and easily managed SharePoint 2010 environment.

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    Remote Workers Configuration

    Progent has two decades of background assisting small and medium-size businesses to plan, implement, tune, manage, and troubleshoot IT networks that support telecommuters.

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    Microsoft 365, previously branded Office 365, is Microsoft's growing family of productivity applications and cloud-hosted services offered on a monthly or annual subscription basis. Microsoft 365 programs and cloud services are available in an array of subscription plans intended for markets from students and households to global enterprises. Progent offers fast and easy online access to consultants with expertise in Microsoft, macOS, Apple iOS, and Android platforms. Progent can help your business to evaluate the many subscription options available with Microsoft 365 and configure your information network with Microsoft 365 so you realize maximum business value. Progent supports multi-vendor networks that include Windows, macOS or OS X, and Linux operating systems. Progent can also help you to create and maintain hybrid networks that transparently integrate on-premises and cloud-based products and services.

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    Progent's ProSight Virtual hosting services provide small businesses a range of advantages including lower capital expenditures, savings on operational expense, better management focus, world-class security, greater fault tolerance, and business continuity.

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    Progent's Microsoft-certified consultants have more than a decade of background designing, deploying, optimizing and fixing Microsoft SCOM solutions and offer companies of any size expert online or onsite consulting support for System Center 2012 Operations Manager. Progent can help you to design an architecture for SCOM 2012 servers that delivers the responsiveness and availability required to monitor your datacenter efficiently, whether your datacenters are on-premises, cloud-based, or a mixed environment. Progent's SCOM consultants can also help you to install and customize Microsoft SCOM 2012 management packs based on industry best practices for monitoring network infrastructure and Microsoft and 3rd-party apps and services. In addition, Progent can deliver responsive remote or onsite troubleshooting to help you to remediate serious problems uncovered by Microsoft SCOM 2012.

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    Progent's Wi-Fi site survey services make it easy to plan, deploy and troubleshoot a Wi-Fi LAN optimized for your environment, offering your business a WLAN that delivers the coverage, speed, density, QoS, data protection, and hand-off capability your company needs. Wi-Fi site survey services from Progent include remote predictive modeling for planning a Wi-Fi LAN and onsite site survey services for confirming, tuning, and troubleshooting an operational Wi-Fi LAN.

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    Progent provides small and mid-size companies professional support for Intrusion Protection Systems and IPsec VPN products from major firewall and VPN security companies including WatchGuard, Juniper Networks, and Symantec. Progent can show you how to design a comprehensive security plan and select appropriate technologies from multiple suppliers to support your security objectives while staying within your spending restraints.

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    Progent can provide affordable remote consulting to assist businesses of any size to access Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for expandable high-performance storage, and Glacier for value-priced archival storage. Progent can assist you with every aspect of Amazon AWS integration including needs analysis, preparedness evaluation, architectural design and review, pilot testing, configuration, administration, performance optimization, software license management, disaster recovery solutions, and security. Progent can provide advanced expertise with firewall configuration and VPN connections and can help you deploy all-cloud or hybrid cloud networking models that efficiently incorporate Amazon AWS services. Progent offers occasional support to assist you to resolve complex technical issues or Progent can provide comprehensive project management outsourcing services to help you migrate to the Amazon AWS platform on time and on budget.

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    Progent's Cisco-certified CCIE network consultants can assist you to set up, manage, update and troubleshoot Cisco products. Progent offers Cisco, Meraki and Nexus switch expertise, ASA firewall consulting, Meraki and Aironet Wi-Fi access point consulting, Cisco VoIP phone support, and CUCM/CallManager software support.

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    Progent's Technical Response Center (TRC) provides low-cost nationwide after-hours remote assistance for IT networks based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier service engineers provide 24x7 phone support and remote secure computer connection to troubleshoot and resolve network problems rapidly and economically.

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    Progent's Microsoft-certified consultants can provide online or onsite support to help companies of any size to plan, deploy, administer, and troubleshoot a backup-and-restore solution built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can assist you to migrate from earlier releases of Data Protection Manager or from another backup platform, and Progent can optimize your SCDPM 2012 implementation for on premises, cloud, or hybrid datacenters. Progent can provide as-needed support for fixing particularly stubborn problems, or comprehensive project management support. Progent's consultants can also assist you to design SCDPM 2012 into a comprehensive disaster recovery strategy.

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    Progent can provide the support of CISM Premier security consultants. The Certified Information Security Manager (CISM) committee describes the core competencies and global standards of performance that information security managers are required to master. CISM provides executive management the assurance that those who have qualified for their CISM credential have the experience and capability to deliver efficient security management and support consulting.

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    Progent's experienced ransomware recovery consultants can assist your business to rebuild a network victimized by a ransomware attack like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim.

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    If your company is developing UNIX or Linux applications on a network that has MS Windows-based processors, PCs, and office productivity products, Progent offers full-service information technology outsourcing that frees you to concentrate on your area of strategic know-how while avoiding the constant distraction of maintaining your business network. Through the use of automated network monitoring and by delivering remote and in-person support when your business needs it, Progent represents an affordable alternative for supporting an information system that features high availability, protection, and performance. Progent's Linux developer support offerings include comprehensive information technology outsourcing, virtual server infrastructure, online and on-premises support and repair, network monitoring, and Help Desk Call Center outsourcing.

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    Progent's Microsoft-certified consultants average over 10 years of background providing email support for customers that range from small offices to global corporations. Progent offers affordable consulting for all editions of Exchange Server to strengthen email and virus protection, configure high availability email systems, and facilitate off-site and mobile email access. Progent's Microsoft Exchange support services can help you in planning and executing a move from a legacy SMPT server or unsupported Microsoft Email package such as Microsoft Exchange 2003 to Microsoft Exchange Server 2019. Progent offers support for Windows 10 and Windows 11 desktops running Outlook and can show you how to integrate Outlook Web App (OWA) for all major browsers. For email virus defense, spam blocking and data data leak prevention, Progent offers Email Guard email filtering and encryption.

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    Progent's Cisco Catalyst 802.11ax Wireless Access Point consultants offer economical online and on-premises support for Catalyst Wi-Fi 6 wireless APs.

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    Progent's certified IT experts can provide Windows Server 2016 integration consulting to assist businesses of any size to design and implement an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud, or hybrid deployment model. Progent can assist your company to assess the business value of Windows Server 2016 for your environment and can help you with any facet of planning, configuring, administering or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can assist your organization to take advantage of the many new disaster recovery and information assurance features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, VM load balancing, Storage Replica, plus workgroup and multi-domain clusters.

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    Progent's certified Windows 2000 Server consultants can provide computer help and IT consulting services for the complete line of Microsoft .NET Enterprise Servers, Windows 2000 Server, and Windows Server 2003. Progent's Microsoft Windows Server 2000 integration, update, and support offerings include network design, deployment, documentation, on-site and off-site support, Help Desk outsourcing, professional security consulting, full service outsourcing, and cost-effective co-sourcing.

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    Windows Server 2008 R2 features outstanding levels of performance, protection, availability, expandability, and flexibility that accelerate productivity of local, branch office, and mobile users. Progent's Microsoft-certified experts can deliver affordable online consulting, troubleshooting, and education services to help your company to design, implement, and maintain Windows Server 2008 R2 to add significant strategic value to your network.

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    Computer Consultants Windows Server 2016 Hyper-V

    Progent's certified information technology consultants offer Windows Server 2016 integration consulting to assist businesses of any size to design and implement an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 using a local, cloud-centric, or hybrid architecture. Progent can help your company to assess the business value of Windows Server 2016 for your enterprise and can help you with any facet of designing, configuring, administering or troubleshooting your Windows Server 2016 and Hyper-V 2016 solution. Progent can assist your organization to take advantage of the many innovative high-availability and information assurance features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, Just In Time (JIT) Privileged Access Management, Virtual Machine software load, Storage Replica, plus workgroup and multi-domain clusters.

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    Progent's Microsoft and Cisco authorized Consultants provide three service programs to help mid-size and large businesses develop a cost-effective and productive internal Network Support Help Desk Call Center. Progent's consulting services include Return on Investment evaluation, process study and enhancement, management reporting, education of internal personnel, and documentation of procedures. Progent's Software Evaluation and Deployment Services help companies sift through the various top level Help Desk software packages available and determine what products may be too expensive, lack key functions, or align badly with your organization's corporate culture. Progent also offers short-term staffing for businesses who need to reinforce their in-house Help Desk staff for special projects or to substitute for vacationing or indisposed workers.

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    Progent's Microsoft-certified consultants have more than 10 years of background planning, deploying, optimizing and repairing System Center Operations Manager environments and offer organizations of any size advanced remote or onsite consulting services for SCOM 2012. Progent can help your company to plan a topology for SCOM 2012 servers that provides the performance and availability needed to watch over your datacenter efficiently, whether your infrastructure are on-premises, cloud-based, or a mixed environment. Progent's SCOM consultants can also assist you to install and customize System Center 2012 Operations Manager management packs based on leading practices for tracking network fabric and Microsoft and 3rd-party applications and services. In addition, Progent can provide responsive remote or onsite technical support to assist you to remediate serious problems detected by SCOM 2012.

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    • Progent Contact
    Progent Phone Numbers

    For small organizations considering Progent's network support outsourcing, design expertise, or troubleshooting services, call 800-993-9400 or send email to information@progent.com.

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    Progent can provide fast online access to Cisco CCIE networking consultants. Progent's CCIE consultants can link to your network via advanced remote diagnostic utilities to provide quick and economical troubleshooting and remediation of urgent network infrastructure issues.

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    Progent offers consulting expertise for WatchGuard Firewall security gateways such as the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can help you select, configure, and manage a WatchGuard Firewall product that fits your security needs and budget. Progent can assist you to manage outdated WatchGuard firewall appliances or upgrade smoothly to modern WatchGuard firewalls.

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    Progent's Cisco CCIE wireless network infrastructure experts can provide remote or onsite configuration and troubleshooting support to help you to design, configure, upgrade, tune, administer and troubleshoot Aironet wireless AP environments of any size or architecture. Progent's Cisco Wi-Fi controller consultants can also assist you to integrate your wireless environment with your wired network and cloud-hosted resources to create an enterprise connectivity foundation that is simple to manage and expand. Progent also can provide affordable wireless site surveys to assist you to determine the most appropriate selection, location and setup of Aironet wireless access points to accommodate your specific workplace layout, construction, and anticipated network traffic.

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    Progent can assist your company to design, deploy and debug a backup solution based on MSP360 software. MSP360 offers file or image-based backup/restore for VMs and physical machines, supports all leading public clouds, and allows you to create a data protection solution with a low Recovery Time Objective and a defined Recovery Point Objective (RPO). With ProSight DPS 360 Backup, Progent can provide end-to-end monitoring and remote management of your backup environment to protect against data loss resulting from user miscues, system errors, ill-intentioned users, and external assaults such as ransomware. To read more, go to ProSight Data Protection Services 360 Backup solutions.

  • Windows Emulation for macOS Support VirtualPC for Mac On-site Technical Support
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    • Case Study Microsoft Operations Manager
    MOM Case Study

    Before Progent's Microsoft Operations Manager solution, network problems were approached reactively, after users complained about them. With the help of proactive, automated warnings and trend reports created by Microsoft Operations Manager, Progent is now able to anticipate server troubles before they becomes serious enough to impact network uptime. Thanks to MOM, Progent can deal with looming problems before clients are aware that the problems exist. Progent supports Microsoft Operations Manager 2005 and MOM 2000 to provide small company networks enterprise-class service continuity, security and productivity.

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    • Juniper SSL Router Cybersecurity Tech Services
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    SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.

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