Consulting and Technical Support for BlackBerry Technology
BlackBerry wireless smartphones were at one time among the most successful products for maintaining mobile access to messaging, calendars, web programs, and other critical business data. Progent offers Brisbane, Queensland businesses the expertise of BlackBerry-premier professionals who can help businesses to manage their BlackBerry environments or transition smoothly to a modern mobile solution.
As the sophistication of small business networks has increased, and as the need for world-class security, dependability, and disaster recovery has become the norm for businesses of any size, effective integration and support of BlackBerry solutions has grown more difficult. To address issues like security, disaster recovery, and synchronization of BlackBerry smartphones with a variety of email servers and corporate databases, small businesses often turn to external support firms who offer expertise in BlackBerry installation and troubleshooting.
Progent offers the expertise of BlackBerry-premier consultants who can help small businesses to plan, administer, and repair BlackBerry environments affordably and effectively, doing away with the requirement for an internal BlackBerry technology expert and lowering the cost and stress of maintaining mobile work groups. Progent's BlackBerry engineers have in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified network security professionals. This range of experience, combined with Progent's proven online service delivery capabilities, gives small companies an economical solution for integrating RIM BlackBerry products productively into their IT system.
Progent's engineers can assist you with SQL Server 2016 integration support, Microsoft SQL Server 2014 deployment and Exchange Server 2016 setup so that your database and messaging systems function optimally with BlackBerry Enterprise Server. Progent can also show you how to upgrade from previous editions of BlackBerry and Microsoft software, configure easy-to-use management utilities to help you track and support BlackBerry smartphones throughout your business, recommend security policies that make sense for your company, customize mobile applications, and make sure that your IT network infrastructure is properly designed to accommodate your BlackBerry clients. In addition, Progent's business continuity specialists can help ensure that your BlackBerry data is included in your scheduled backup procedures so that it can be restored quickly and safely.
Integration Support Services for BlackBerry BES Server
RIM's high-end solution for administering large groups of BlackBerry wireless handsets is the BlackBerry BES Server. This powerful software enables Exchange, Lotus, or Novell GroupWise clients to transmit and receive emails that are encrypted during transit to provide maximum security. BlackBerry BES Server also streamlines a wide variety of vital administrative jobs ranging from smartphone configuration and updates to mobile security and high availability.
Progent's BlackBerry-premier engineers can help you utilize BlackBerry BES Server to perform basic jobs like:
- Deploy and manage applications
- Plan smartphone, application, and policy updates
- Upgrade BlackBerry device software remotely
- Manage user and group configurations with BES Server's vast selection of IT policies
Progent's BlackBerry-premier engineers can also help you to use BlackBerry Enterprise Server to perform key tasks not available with the entry-level BES Server Express. These tasks include:
- Set up and manage BES Server's fault-tolerant infrastructure using VMware
- Deploy BlackBerry smartphones remotely
- Establish specialized administration roles
- Automatically track and report on the overall health of your BlackBerry system
Progent's Remote BlackBerry-certified Technical Support is Fast and Economical
For companies in Brisbane, Queensland who need quick and economical help from a qualified RIM BlackBerry support professional, Progent delivers effective online assistance from a seasoned network support staff who have provided network solutions to companies in each state in the U.S. (See Progent's customer testimonials.)
Remote support eliminates travel costs and allows consultants to fix technical issues quickly, so you reduce lost productivity. Progent's RIM BlackBerry specialists have been awarded accreditations in all BlackBerry technologies and offer professional help in areas including resolving synchronization problems, configuring BlackBerry Enterprise Server, and creating a protected, fault-tolerant system infrastructure for BlackBerry users. Credentials earned and skill sets offered by Progent's BlackBerry specialists include:
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the skills needed to install and troubleshoot the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry-certified specialist can help you to use resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BlackBerry Utilities to run important procedures such as troubleshooting enterprise activation problems, registering and removing BlackBerry smartphone users, setting activation passwords, implementing wireless software installation and setup, deploying and debugging the BlackBerry Smart Card Reader, and configuring database backup and recovery processes.
Progent's BlackBerry consultants can also help you to use administration tools like the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow problems, and utilizing WiFi for enterprise activation. In addition, Progent can help you understand the role of operational policies in the BlackBerry Enterprise environment and assist you to select and implement sensible security options.
Progent's certified Microsoft Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your existing Exchange infrastructure for operating in conjunction with BlackBerry BES Server or move your BlackBerry system to the most recent version of Exchange Server.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers high-level skills for deploying, managing, monitoring, and troubleshooting one or several BlackBerry Enterprise Servers in a messaging environment based on Microsoft Exchange. Progent's BlackBerry engineer offers support skills in key technologies related to BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can help you to install and delete BlackBerry device users on Microsoft Exchange and Active Directory, configure, track, and manage BlackBerry Enterprise Server, manage BlackBerry smartphones and client accounts, archive and manage storage groups, configure permissions, set up the Mobile Data System (MDS) and IM, install access control lists, control Exchange Server data flow, generate, update, and apply wireless LAN and Virtual Private Network configuration sets, set up SNMP traps for alerts, and produce reports to summarize SNMP data.
Progent's BlackBerry consultant can support your BlackBerry solution in a variety of environments such as Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to use utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.
BlackBerry Certified Solution Designer
Progent can provide the support of a BlackBerry Certified Solution Designer to help you to plan, install, validate, repair, and produce documentation for a wireless solution based on the integration of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's world-class engineering support services for BlackBerry technology include business and network requirements assessment, system architecture, deployment strategy and implementation, performance optimization, configuration of a high-availability environment, information backup and business recovery consulting, and security infrastructure engineering.
Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your functional goals and to design a mobile wireless solution that fits within your IT budget and supports your business plans. Progent can clarify the impact of your organizational processes on the configuration of a BlackBerry Enterprise Solution, assess your current network infrastructure's ability to support a BlackBerry Enterprise Server, assist your organization to determine which administration approach and equipment match your needs, and evaluate your email and messaging system configuration. Progent can also help you understand the performance impact that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can make smart decisions about options for software editions, processors and mass storage, network topology, and application set up.
To optimize network protection, Progent's BlackBerry consultant can help your company to choose and enable sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and GIAC-premier security specialists to run network-wide security assessment and compliance validation and suggest improvements to support your BlackBerry solution.
Contact Progent to Get Support from a BlackBerry-Certified Consultant
If you wish to get in touch with Progent about technical expertise for BlackBerry mobile wireless solutions, call 1-800-993-9400 or see Contact Progent.