Consulting and Technical Support Services for BlackBerry Solutions
BlackBerry SupportBlackBerry wireless PDAs were at one time one of the most successful products for achieving anytime-anywhere access to email, scheduling, web programs, and other vital business information. Progent offers Brisbane, Queensland companies the services of BlackBerry-premier consultants who can assist businesses to manage existing BlackBerry environments or migrate efficiently to a current mobile platform.

As the complexity of small business networks has increased, and as the demand for world-class security, dependability, and recoverability has grown to be the standard for companies regardless of size, effective deployment and maintenance of BlackBerry technology has become more challenging. To deal with issues like security, disaster recovery, and synchronization of BlackBerry PDAs with a variety of email systems and corporate databases, small businesses frequently turn to external support firms who specialize in RIM BlackBerry installation and troubleshooting.

Progent offers the expertise of BlackBerry-certified engineers who can assist small organizations to plan, manage, and repair BlackBerry environments affordably and efficiently, eliminating the requirement for an in-house BlackBerry technology expert and lowering the cost and hassle of maintaining wireless work groups. Progent's BlackBerry technology engineers have in-depth backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified network security professionals. This breadth of knowledge, combined with Progent's proven online service delivery model, gives small companies a budget-friendly solution for incorporating BlackBerry technology seamlessly into their IT network.

Progent's consultants can assist your business with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 configuration and Microsoft Exchange setup so that your database and email infrastructure work efficiently with BlackBerry BES Server. Progent can also show you how to upgrade from previous releases of BlackBerry and Microsoft software, set up streamlined administration utilities to enable you to track and support BlackBerry smartphones throughout your business, define security policies that make sense for your company, develop custom wireless applications, and ensure that your network infrastructure is appropriately configured to handle your BlackBerry users. Also, Progent's business continuity consultants can help make sure that your BlackBerry data is included in your regular backup processes in order that it can be restored quickly and thoroughly.

Consulting and Technical Services for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) streamlines administration and maintenance of RIM BlackBerry smartphones, providing a single platform for controlling key jobs such as device installation, upgrades, and retirement and also offering a solid foundation for data protection and high availability. BlackBerry Enterprise Server (BES) supports seamless integration between Microsoft Exchange Server, Groupwise, or IBM Lotus Domino messaging servers and BlackBerry users and supports wireless synchronization.

RIM BlackBerry BES Server Troubleshooting Support

BlackBerry BES Server includes a wealth of security capabilities starting with automatic encryption of messages transmitted between a BlackBerry smartphone and BES Server based on Advanced Encryption Standard or Triple Data Encryption Standard. BES Server also allows great versatility in selecting degrees of protection to meet the specific requirements of your mobile network. Progent's BlackBerry certified engineers can help your company to choose advanced security functions and activate them remotely. Samples of these over-the-air selectable security features include:

  • Disable a device
  • Erase data from a missing or stolen device
  • Disable Bluetooth
  • Enable built-in defenses against malicious attacks

BES Server also provides flexibility in determining ways to keep mobile users from loading or executing unsecure or unauthorized applications. Progent can help you to choose blocking techniques such as:

  • Specify exactly which programs are permitted on the device
  • Block third-party software from using persistent storage on the BlackBerry smartphone
  • Select which resources external programs can access on the BlackBerry smartphone
  • Restrict the kinds of access external applications running on the smartphone can initialize
  • Block all external applications from being loaded or executed on the device

How Progent Can Help You to Maintain and Troubleshoot Your BlackBerry Environment
Progent can deliver a seasoned engineer who has earned certifications from RIM in all key aspects of BlackBerry technology. Progent's BlackBerry support skills span areas from resolving synchronization problems to designing mobile workforce solutions built around BlackBerry BES Server. These RIM BlackBerry certifications and their respective practice areas include:

BlackBerry Certified Support Specialist
RIM BlackBerry Consulting FirmProgent's BlackBerry Certified Support Specialist can assist you to perform basic support functions including setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account configurations, setting up messaging filters and auto-signature, modifying user accounts, update BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to operate with your corporate email software. Progent's seasoned experts can in addition help you to troubleshoot a wide range of problems associated with synchronization, device recognition, messaging reconciliation, web browsing, wireless connectivity, Instant Messaging, desktop application configuration, and BlackBerry Desktop Redirector.

As a top innovator in providing countrywide online consulting services for small office IT networks, Progent offers quick and economical access to a BlackBerry Certified Support Specialist. Progent's online support skills keeps your mobile support costs low and, by resolving issues quickly, optimizes the output of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry HelpProgent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to configure and support the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry specialist can show you how to use tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to run critical procedures including troubleshooting enterprise activation problems, registering and removing BlackBerry device clients, activating passwords, configuring over-the-air software loading and setup, implementing and debugging the BlackBerry Smart Card Reader, and configuring database backup and restore mechanisms.

Progent's BlackBerry consultants can also assist you to operate administration tools like the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow problems, and utilizing WiFi for enterprise activation. Also, Progent can help you understand the function of IT policies in the BlackBerry BES environment and help you to select and implement sensible security options.

Progent's certified Microsoft Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your existing Microsoft Exchange architecture for working smoothly with BlackBerry BES Server or migrate your BlackBerry solution to the latest version of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced skills for installing, administering, tracking, and troubleshooting one or multiple BlackBerry BES Servers in a messaging environment based on Microsoft Exchange Server. Progent's BlackBerry-certified consultant offers expertise in important areas related to BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can help you to install and remove BlackBerry device clients on Microsoft Exchange Server and Microsoft Active Directory, set up, monitor, and administer BlackBerry Enterprise Server, administer BlackBerry devices and user accounts, back up and manage storage groups, apply permissions, install the Mobile Data System (MDS) and Instant Messaging, install access control lists, manage Microsoft Exchange Server data flow, create, edit, and apply wireless LAN and Virtual Private Network configurations, set up SNMP traps, and generate management reports based on SNMP data.

Progent's BlackBerry expert can support your BlackBerry technology in a number of environments that can include Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Call or Email Progent for Assistance from a RIM BlackBerry-Qualified Specialist
To ask Progent about consulting assistance for BlackBerry wireless integration, call 1-800-993-9400 or visit Contact Progent.



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    Microsoft Lync 2010 provides Instant Messaging, Presence, audio and video conferencing, desktop collaboration, and both IP-based and traditional public switched telephone network calling. Lync Server 2010 can enhance the capability of Microsoft Exchange Server, SharePoint Server and Office or Microsoft 365 and streamlines management via integration with Active Directory. Lync can also cut expenses by eliminating Voice-over-IP equipment and subscription fees, PBX gear, or conventional video conferencing technology. Progent's Microsoft-certified IM and Presence experts can provide online and on-premises support services to help your company to maintain and troubleshoot your current Lync Server 2010 environment or assess the benefits of upgrading from Lync to Skype for Business, which is Microsoft's new version of the product family. Progent can also assist you to plan and execute an efficient Skype for Business upgrade.

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    Microsoft Certified Server Support

    Progent is a Microsoft Certified Partner and has earned accredited competencies that include Information Worker Solutions. Microsoft Certified Partners are the most successful organizations who earn the top customer endorsement and are afforded the closest operational relationship with Microsoft. The understanding, skills, and dedication needed to achieve the level of Microsoft Certified Partner benefits Progent's clients by allowing Progent to provide your business better solutions for your information network.

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    Progent's Technical Response Center (TRC) provides low-cost nationwide after-hours remote support for networks powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Certified support professionals offer 24x7 phone support and online secure network access to isolate and repair technical problems rapidly and affordably.

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    Progent can provide the expertise of CISM Premier security consultants. The Certified Information Security Manager (CISM) committee defines the core competencies and international standards of skill that information security professionals are expected to learn. CISM gives executive management the confidence that consultants who have earned their CISM certification have the experience and capability to deliver effective security administration and support consulting.

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    Progent's management team consists of industry professionals with decades of background delivering computer consulting, troubleshooting, and strategic information system planning to businesses ranging from startups to global enterprises. Great service calls for great personnel, and Progent has put together a management team that can provide businesses with the top service value available anywhere.

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    Progent's Microsoft-certified experts can deliver a variety of technical services to assist organizations of any size to install, administer, and troubleshoot environments that include workstations, notebooks, tablets, or smartphones based on Windows 8.1. For enterprises, Progent's senior project management consultants can help set up testing environments to assess Windows 8.1 and plan and manage Windows 8.1 migration projects based on leading practices.

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    Progent's Cisco-certified Catalyst 802.11ax Wi-Fi 6 and Wi-Fi 6E Access Point consultants offer economical online and on-premises support for Catalyst Wi-Fi 6 and Wi-Fi 6E wireless access points.

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    Progent can assist you with every aspect of Azure cloud migration such as needs definition, prerequisites assessment, solution design, pilot testing, implementation, centralized administration, performance tuning, software license controls, disaster recovery strategies, security policy enforcement, and regulatory compliance assessment. Progent can assist you to configure and troubleshoot firewall appliances and VPN tunnels so that your clients can safely access to Azure-based resources, and Progent's Microsoft-certified consultants can help you set up key Microsoft platforms to run in Azure including Windows Server, Exchange, SQL and SharePoint. Progent can also assist your organization to create a hybrid cloud environment that transparently combines on-premises datacenters with Azure-based resources.

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    Progent's CISSP-certified cybersecurity consultants can assist organizations of any size with any aspect of information system security. Progent can help implement efficient security solutions that protect a small office against advanced threats or Progent can plan, deploy, and monitor a comprehensive security environment for hybrid networks that accommodate onsite, online, and mobile clients accessing IT resources spread over multiple physical datacenters and various clouds.

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    Progent can help your business to understand the many subscription plans offered with Microsoft 365, formerly called Office 365, and configure your information network with Microsoft 365 in a way that delivers top business value. Progent offers expertise with cross-platform networks that incorporate Windows, macOS or OS X, and Linux software. Progent can also help your business to build and maintain hybrid solutions that transparently combine local and cloud-based products and services.

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    Microsoft SQL Server 2000 is a complete, Web-enabled database and data analysis package that enables the fast creation of cutting-edge high-end programs that can give your company a critical competitive advantage. SQL Server provides built-in support for XML and the ability to query across the Internet and beyond the firewall. The knowledge and experience of Progent's Microsoft-certified SQL Server 2000 engineers, averaging more than over 10 years of background supporting Microsoft technology, assures you success in planning, deploying and managing Microsoft SQL Server applications that are well integrated with other applications based on Microsoft's .NET environment.

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    Progent is a reseller and integrator for SentinelOne's Singularity product line, a subscription-based, cloud-first cyberthreat management solution that incorporates machine learning technology and advanced services to provide cutting-edge endpoint detection and response.

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    DoubleTake/Carbonite Software offers a family of products intended to provide small and midsize businesses a range of cost-effective alternatives for backing up and restoring vital applications such as Exchange Server, SQL Server, RIM Blackberry, and SharePoint. Progent's business continuity planning consultants have extensive experience incorporating DoubleTake/Carbonite products into small company information networks to achieve an advanced level of fault tolerance and business continuity capability at a budget-friendly price.

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    Progent's Reseller Program for IT Service Organizations lets you use Progent's information technology engineers under your own brand as a seamless arm of your IT consulting staff.

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    Progent's Cisco Catalyst 802.11ax WAP experts offer affordable online and on-premises help for Catalyst next-generation Wi-Fi 6 wireless access points.

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