Consulting and Technical Support Services for BlackBerry Environments
BlackBerry wireless PDAs were at one time among the most popular products for achieving anytime-anywhere connectivity to email, calendars, web programs, and other critical business information. Progent can provide Brisbane, Queensland companies support from BlackBerry-certified consultants who can help organizations to maintain their BlackBerry environments or transition efficiently to a modern mobile platform.
As the complexity of small business IT technology has increased, and as the demand for world-class security, dependability, and disaster recovery has grown to be the standard for companies regardless of size, effective integration and support of RIM BlackBerry technology has grown increasingly challenging. To deal with issues like security, disaster recovery, and synchronization of BlackBerry handhelds with a variety of messaging servers and shared databases, small organizations frequently resort to external support firms who specialize in RIM BlackBerry integration and troubleshooting.
Progent can provide the expertise of BlackBerry-certified consultants who can help small organizations to plan, administer, and troubleshoot BlackBerry-based solutions economically and effectively, eliminating the need for an internal BlackBerry technology expert and lowering the cost and stress of supporting mobile workers. Progent's BlackBerry engineers have in-depth backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISM and CISA-certified network security professionals. This range of experience, coupled with Progent's proven remote support model, provides small companies an economical solution for incorporating BlackBerry technology productively into their business information network.
Progent's engineers can help your company with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 deployment and Exchange Server 2016 setup so that your database and messaging systems work optimally with BlackBerry Enterprise Server. Progent can also show you how to migrate from previous releases of BlackBerry and Microsoft software, configure easy-to-use administration tools so you can track and control BlackBerry smartphones throughout your business, define security policies that are right for your business, develop custom mobile software, and make sure that your IT network infrastructure is properly configured to accommodate your BlackBerry users. In addition, Progent's disaster recovery consultants can help ensure that your BlackBerry information is included in your scheduled backup procedures in order that it can be restored rapidly and safely.
Consulting and Technical Support for BlackBerry BES Server
BlackBerry Enterprise Server (BES) simplifies administration and maintenance of RIM BlackBerry devices, providing a centralized solution for controlling key tasks like device deployment, upgrades, and retirement and also offering a strong foundation for security and high availability. BlackBerry Enterprise Server (BES) delivers seamless integration between Microsoft Exchange Server, Novell GroupWise, or IBM Lotus Domino messaging platforms and BlackBerry handsets and supports over-the-air synchronization.
BlackBerry Enterprise Server includes a variety of security options beginning with automatic encryption of information transmitted between a BlackBerry device and BlackBerry Enterprise Server using Advanced Encryption Standard or Triple Data Encryption Standard (Triple DES). BlackBerry Enterprise Server also allows great versatility in selecting levels of protection to match the specific requirements of your mobile network. Progent's BlackBerry authorized engineers can help you to select powerful security functions and enable them wirelessly. Examples of these over-the-air configurable security settings include:
BlackBerry Enterprise Server also offers flexibility in determining ways to keep users from loading or executing unsecure or unauthorized code. Progent can assist you to choose blocking techniques such as:
Expert BlackBerry Consulting Services Available Remotely from Progent
Progent's authorized RIM BlackBerry support specialists are accessible by phone to deliver expert technical help to businesses in the Brisbane region or throughout Queensland. Progent's experienced remote technical support experts have helped businesses solve computer issues and cut IT service costs in every state in the country and established a substantial following of loyal customers. (Refer to Progent's client testimonials.)
Progent can provide remote consulting support for a broad selection of issues associated with BlackBerry products including synchronization, configuration with Microsoft Exchange, managing BlackBerry Enterprise Server (BES), and strengthening mobile security. Major BlackBerry credentials earned by Progent's consulting experts include:
BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can assist your business to perform basic technical operations such as setting up BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, selecting account settings, setting up e-mail filters, changing user profiles, upgrading BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to run with your company messaging solution. Progent's seasoned experts can also assist your business to troubleshoot a wide array of issues associated with synchronization, handset recognition, messaging reconciliation, web access, wireless connectivity, IM, workstation application installation, and Desktop Redirector.
As a top innovator in delivering countrywide remote support for small office networks, Progent can provide quick and affordable access to a BlackBerry Certified Support Specialist. Progent's remote technical support expertise keeps your mobile support costs low and, by solving problems promptly, optimizes the output of your BlackBerry smartphone users.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to install and support the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry-certified specialist can assist you to use resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform critical tasks such as troubleshooting enterprise activation problems, registering and deleting BlackBerry device clients, setting activation passwords, implementing wireless software loading and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and restore processes.
Progent's BlackBerry-certified engineers can also help you to use management software such as the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow issues, and using WiFi for enterprise activation. Also, Progent can explain the function of operational policies in the BlackBerry Enterprise system and help your company to define and install sensible security options.
Progent's certified Microsoft Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your current Exchange Server architecture for operating in conjunction with BlackBerry BES Server or migrate your BlackBerry solution to the latest edition of Exchange.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers high-level skills for installing, managing, tracking, and maintaining one or several BlackBerry Enterprise Servers in a messaging system based on Microsoft Exchange. Progent's BlackBerry-certified consultant offers support skills in important areas related to BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can show you how to install and remove BlackBerry smartphone clients on Exchange Server and Windows Active Directory, configure, monitor, and administer BlackBerry Enterprise Server, administer BlackBerry devices and client accounts, back up and manage storage groups, apply permissions, install the Mobile Data System and Instant Messaging, implement access control lists, manage Exchange Server data flow, create, update, and assign WLAN and Virtual Private Network configurations, implement SNMP traps for alerts, and generate management reports based on SNMP data.
Progent's BlackBerry-certified expert can help you with your BlackBerry technology in a variety of environments such as Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.
BlackBerry Certified Solution Designer
Progent can provide the support of a BlackBerry Certified Solution Designer to help you to plan, install, test, troubleshoot, and document a wireless environment based on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's world-class consulting support services for BlackBerry include business and technology requirements assessment, system design, roll-out planning and execution, performance tuning, design of a high-availability environment, information backup and disaster recovery planning, and system-wide security design.
Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your technical goals and to create a wireless solution that fits within your IT budget and supports your business plans. Progent can clarify the implications of your organizational processes on the design of a BlackBerry Enterprise Solution, assess your current connectivity infrastructure's suitability to support a BlackBerry Enterprise Server, help your organization to determine which management model and hardware products meet your needs, and analyze your messaging environment topology. Progent can also explain the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on each other so you can arrive at informed choices about alternatives for software editions, processors and mass storage, network architecture, and application set up.
To maximize network protection, Progent's BlackBerry consultant can help your company to choose and activate sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and CISM-certified security specialists to run network-wide security vulnerability and compliance validation and suggest improvements to accommodate your BlackBerry environment.
Call or Email Progent to Get Help from a BlackBerry-Qualified Specialist
To contact Progent about professional assistance for BlackBerry wireless integration, call