Mobile Technology Consulting

Consulting Support for BlackBerry Environments
BlackBerry mobile PDAs were at one time among the most successful solutions for maintaining anytime-anywhere access to email, scheduling, web-based applications, and other vital business information. Progent can provide Brisbane, Queensland businesses the services of BlackBerry-certified experts who can assist organizations to maintain existing BlackBerry deployments or migrate efficiently to a more popular smartphone solution.

As the sophistication of small company networks has increased, and as the demand for world-class protection, dependability, and recoverability has become the norm for businesses of any size, successful integration and maintenance of BlackBerry solutions has grown more difficult. To handle areas like data protection, business continuity, and synchronization of BlackBerry handhelds with diverse messaging servers and corporate databases, small organizations frequently turn to outside consulting professionals who specialize in BlackBerry integration and troubleshooting.

Progent can provide the services of BlackBerry-certified engineers who can help small organizations to plan, administer, and repair BlackBerry environments economically and effectively, dispensing with the need for an internal BlackBerry solutions specialist and lowering the expense and stress of maintaining mobile work groups. Progent's BlackBerry technology engineers have in-depth experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISM and CISA-certified security professionals. This range of experience, combined with Progent's efficient remote service delivery capabilities, gives small companies an economical solution for integrating BlackBerry technology seamlessly into their IT system.

Progent's engineers can assist you with SQL Server 2019 development consulting, SQL Server 2016 migration support, and Exchange Server setup so that your database and email systems operate optimally with BlackBerry Enterprise Server. Progent can also help you to migrate from previous versions of BlackBerry and Microsoft software, set up easy-to-use management tools to help you monitor and support BlackBerry smartphones throughout your business, recommend security policies that are right for your company, develop custom mobile software, and ensure that your IT network infrastructure is appropriately configured to handle your BlackBerry clients. In addition, Progent's business continuity consultants can help ensure that your BlackBerry information is included in your scheduled backup procedures in order that it can be recovered quickly and safely.

Integration Support Services for BlackBerry BES Server
RIM's high-end solution for managing large groups of BlackBerry devices is the BlackBerry Enterprise Server (BES). This sophisticated software allows Exchange, IBM Lotus Domino, or Groupwise clients to send and receive emails that stay encrypted in transit to ensure optimum security. BlackBerry BES Server also simplifies a broad selection of crucial management jobs ranging from smartphone deployment and upgrades to mobile security and fault tolerance.

Progent's BlackBerry-certified engineers can assist you to use RIM BlackBerry BES Server to do basic jobs such as:

• Deploy and manage applications
• Schedule device, application, and policy updates
• Upgrade BlackBerry smartphone firmware remotely
• Manage user settings with BES Server's vast library of policies

Progent's BlackBerry-certified consultants can also help your company to use BlackBerry BES Server to perform key procedures not available with the entry-level BES Server Express. These procedures include:

• Install and manage BlackBerry's fault-tolerant architecture based on virtualization
• Install BlackBerry devices wirelessly
• Establish specialized management roles
• Monitor and report on the health of your BlackBerry solution

Some Ways That Progent Can Help Your Business to Maintain and Support Your BlackBerry Solution
Progent can deliver a seasoned engineer who has earned certifications from Research in Motion in all key aspects of BlackBerry technology. Progent's BlackBerry support services range from resolving synchronization problems to architecting mobile workforce solutions based on BlackBerry Enterprise Server (BES). These RIM BlackBerry certifications and their respective skill sets include:

BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can assist your business to perform basic technical functions including setting up BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, choosing account configurations, setting up messaging filters, modifying user accounts, update BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to work with your corporate messaging solution. Progent's seasoned experts can also help you to troubleshoot a wide range of issues associated with synchronization, device recognition, email consistency, web access, mobile connections, Instant Messaging, desktop software installation, and Desktop Redirector.

As a top innovator in providing countrywide remote support for small office networks, Progent can provide fast and affordable access to a BlackBerry Certified Support Specialist. Progent's online technical support skills keeps your mobile support expenses low and, by handling problems quickly, maximizes the efficiency of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the knowledge required to configure and troubleshoot the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry-certified specialist can show you how to use resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to perform important tasks such as resolving enterprise activation issues, adding and removing BlackBerry device users, setting activation passwords, configuring over-the-air software loading and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and restore processes.

Progent's BlackBerry consultants can also help you to operate management tools such as the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow issues, and using WiFi for enterprise activation. Also, Progent can help you understand the role of operational policies in the BlackBerry BES system and help you to define and implement sensible security configurations.

Progent's Microsoft-certified Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your existing Exchange infrastructure for operating smoothly with BlackBerry Enterprise Server or migrate your BlackBerry solution to the most recent edition of Microsoft Exchange.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced knowledge for deploying, managing, tracking, and troubleshooting one or multiple BlackBerry BES Servers in an email environment based on Exchange Server. Progent's BlackBerry consultant has expertise in key areas associated with BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can show you how to add and delete BlackBerry smartphone users on Microsoft Exchange and Active Directory, set up, track, and manage BlackBerry BES Server, administer BlackBerry devices and client accounts, archive and manage storage groups, apply permissions, set up the Mobile Data System and Instant Messaging, install access control lists, manage Exchange Server data flow, create, update, and apply wireless LAN and VPN configurations, implement SNMP traps, and produce reports to summarize SNMP results.

Progent's BlackBerry expert can support your BlackBerry solution in a number of environments that can include Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
Progent offers the support of a BlackBerry Certified Solution Designer to help your company to design, install, validate, troubleshoot, and document a mobile wireless environment built on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's high-level engineering services for BlackBerry technology include business and network needs assessment, system design, installation planning and implementation, performance tuning, design of a high-availability environment, data backup and business recovery planning, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your functional goals and to design a mobile wireless system that fits within your information technology budget and supports your business strategy. Progent can clarify the implications of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your current network architecture's ability to accommodate a BlackBerry BES Server, assist your organization to determine which management model and physical components meet your needs, and evaluate your email and messaging environment configuration. Progent can also explain the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can make informed choices about options for software versions, server hardware and storage, network architecture, and application set up.

To maximize system protection, Progent's BlackBerry expert can assist you to select and activate appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and CISM-certified security engineers to perform network-wide security assessment and compliance validation and suggest enhancements to support your BlackBerry environment.

Call or Email Progent to Get Assistance from a RIM BlackBerry-Certified Consultant
To ask Progent about professional expertise for BlackBerry mobile wireless integration, phone 1-800-993-9400 or see Contact Progent.