Consulting and Technical Support Services for BlackBerry Environments
BlackBerry wireless smartphones were at one time one of the most successful solutions for achieving location-independent access to messaging, scheduling, web programs, and other vital business data. Progent can provide Brisbane, Queensland businesses the expertise of BlackBerry-premier consultants who can assist organizations to maintain their BlackBerry deployments or migrate smoothly to a current mobile solution.
As the complexity of small company networks has expanded, and as the need for enterprise-class protection, reliability, and disaster recovery has become the norm for businesses of any size, successful integration and maintenance of BlackBerry technology has become more challenging. To address issues such as security, disaster recovery, and synchronization of BlackBerry handhelds with diverse messaging servers and company databases, small organizations frequently turn to external support professionals who offer expertise in BlackBerry installation and troubleshooting.
Progent can provide the services of BlackBerry-premier consultants who can help small organizations to plan, administer, and troubleshoot BlackBerry-based solutions economically and efficiently, eliminating the necessity for an internal BlackBerry solutions specialist and lowering the expense and hassle of supporting wireless workers. Progent's BlackBerry engineers have in-depth experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and CISM-certified security professionals. This breadth of knowledge, combined with Progent's proven remote support model, provides small companies an affordable solution for integrating RIM BlackBerry technology productively into their business information network.
Progent's consultants can help your business with SQL Server 2019 integration consulting, SQL Server 2016 migration consulting, and Exchange setup so that your data and email infrastructure operate efficiently with BlackBerry BES Server. Progent can also show you how to migrate from older releases of BlackBerry and Microsoft technology, set up streamlined management utilities to help you monitor and control BlackBerry devices across your company, recommend security policies that make sense for your company, customize mobile software, and make sure that your IT network architecture is appropriately designed to accommodate your BlackBerry users. Also, Progent's business continuity specialists can help ensure that your BlackBerry information is included in your scheduled backup procedures in order that it can be recovered quickly and safely.
Technical Services for BlackBerry Enterprise Server (BES)
Research in Motion's high-end solution for administering big collections of BlackBerry devices is the BlackBerry Enterprise Server (BES). This powerful software enables Microsoft Exchange Server, Domino, or Novell GroupWise users to transmit and receive messages that stay encrypted in wireless transit to provide optimum data protection. BlackBerry BES Server also simplifies a broad selection of crucial management tasks ranging from BlackBerry setup and upgrades to wireless security and fault tolerance.

Progent's BlackBerry-premier consultants can show you how to use BlackBerry BES Server to do routine jobs like:
Progent's BlackBerry-certified engineers can also help your company to use BES Server to perform important tasks not supported by the entry-level BlackBerry BES Server Express. These procedures include:
Progent's Remote BlackBerry-certified Support is Quick and Economical
For businesses in Brisbane, Queensland who want quick and economical access to an authorized RIM BlackBerry consultant, Progent delivers effective remote help from a veteran network support staff who have provided IT solutions to organizations in every state in the country. (Refer to Progent's client testimonials.)
Online support eliminates travel costs and enables specialists to resolve problems rapidly, so you minimize wasted productivity. Progent's BlackBerry consultants have earned certifications in the entire range of BlackBerry solutions and can provide expert help in fields such as resolving synchronization issues, configuring BlackBerry Enterprise Server, and designing a secure, fault-tolerant network infrastructure for RIM BlackBerry users. Credentials held and skill sets offered by Progent's BlackBerry professionals include:
BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can help you to carry out basic support functions including setting up BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, establishing account settings, launching e-mail filters and auto-signature, modifying user accounts, upgrading BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to operate with your corporate messaging software. Progent's seasoned experts can in addition help your company to resolve a wide array of issues concerning synchronization, device recognition, messaging consistency, web browsing, wireless connectivity, Instant Messaging, desktop application installation, and BlackBerry Desktop Redirector.
As a top innovator in delivering countrywide online technical assistance for small company networks, Progent offers responsive and economical contact with a BlackBerry Certified Support Specialist. Progent's online consulting expertise keeps your mobile technical support costs at a minimum and, by solving issues quickly, optimizes the efficiency of your BlackBerry clients.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level skills for deploying, administering, monitoring, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging environment based on Microsoft Exchange. Progent's BlackBerry-certified engineer has support skills in important areas related to BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can help you to install and delete BlackBerry smartphone clients on Exchange Server and Microsoft Active Directory, configure, monitor, and administer BlackBerry BES Server, administer BlackBerry smartphones and user accounts, archive and maintain storage groups, configure permissions, set up the MDS and IM, deploy push and pull access control lists, control Microsoft Exchange data flow, create, update, and apply WLAN and Virtual Private Network configuration sets, set up SNMP traps, and produce management reports based on SNMP data.
Progent's BlackBerry-certified engineer can support your BlackBerry solution in a variety of environments such as Microsoft Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to utilize tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.
BlackBerry Certified Solution Designer
Progent can provide the services of a BlackBerry Certified Solution Designer to assist your business to design, deploy, validate, troubleshoot, and document a wireless solution built upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's world-class engineering services for BlackBerry include business and technology requirements analysis, solution design, roll-out planning and implementation, performance tuning, configuration of a fault-tolerant environment, information backup and disaster recovery planning, and security design.
Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your functional objectives and to design a mobile wireless environment that fits within your IT budget and aligns with your business plans. Progent can explain the implications of your organizational policies on the design of a BlackBerry Enterprise Solution, evaluate your existing connectivity infrastructure's ability to accommodate a BlackBerry Enterprise Server, assist you to decide which management model and physical components meet your requirements, and analyze your email and messaging environment topology. Progent can also explain the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on one another so you can make informed decisions about alternatives for software editions, server hardware and mass storage, network topology, and application set up.
To optimize network security, Progent's BlackBerry expert can help you to choose and enable appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and GIAC-premier security engineers to run company-wide security vulnerability and compliance validation and suggest enhancements to support your BlackBerry solution.
Contact Progent to Get Help from a BlackBerry-Qualified Expert
If you wish to contact Progent about professional expertise for BlackBerry mobile wireless integration, call