Consulting and Technical Support for BlackBerry Technology
BlackBerry Consulting ServicesBlackBerry wireless smartphones were at one time among the most successful products for maintaining mobile access to messaging, calendars, web programs, and other critical business data. Progent offers Brisbane, Queensland businesses the expertise of BlackBerry-premier professionals who can help businesses to manage their BlackBerry environments or transition smoothly to a modern mobile solution.

As the sophistication of small business networks has increased, and as the need for world-class security, dependability, and disaster recovery has become the norm for businesses of any size, effective integration and support of BlackBerry solutions has grown more difficult. To address issues like security, disaster recovery, and synchronization of BlackBerry smartphones with a variety of email servers and corporate databases, small businesses often turn to external support firms who offer expertise in BlackBerry installation and troubleshooting.

Progent offers the expertise of BlackBerry-premier consultants who can help small businesses to plan, administer, and repair BlackBerry environments affordably and effectively, doing away with the requirement for an internal BlackBerry technology expert and lowering the cost and stress of maintaining mobile work groups. Progent's BlackBerry engineers have in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified network security professionals. This range of experience, combined with Progent's proven online service delivery capabilities, gives small companies an economical solution for integrating RIM BlackBerry products productively into their IT system.

Progent's engineers can assist you with SQL Server 2016 integration support, Microsoft SQL Server 2014 deployment and Exchange Server 2016 setup so that your database and messaging systems function optimally with BlackBerry Enterprise Server. Progent can also show you how to upgrade from previous editions of BlackBerry and Microsoft software, configure easy-to-use management utilities to help you track and support BlackBerry smartphones throughout your business, recommend security policies that make sense for your company, customize mobile applications, and make sure that your IT network infrastructure is properly designed to accommodate your BlackBerry clients. In addition, Progent's business continuity specialists can help ensure that your BlackBerry data is included in your scheduled backup procedures so that it can be restored quickly and safely.

Integration Support Services for BlackBerry BES Server
RIM's high-end solution for administering large groups of BlackBerry wireless handsets is the BlackBerry BES Server. This powerful software enables Exchange, Lotus, or Novell GroupWise clients to transmit and receive emails that are encrypted during transit to provide maximum security. BlackBerry BES Server also streamlines a wide variety of vital administrative jobs ranging from smartphone configuration and updates to mobile security and high availability.

RIM BlackBerry Enterprise Server Configuration Support

Progent's BlackBerry-premier engineers can help you utilize BlackBerry BES Server to perform basic jobs like:

  • Deploy and manage applications
  • Plan smartphone, application, and policy updates
  • Upgrade BlackBerry device software remotely
  • Manage user and group configurations with BES Server's vast selection of IT policies

Progent's BlackBerry-premier engineers can also help you to use BlackBerry Enterprise Server to perform key tasks not available with the entry-level BES Server Express. These tasks include:

  • Set up and manage BES Server's fault-tolerant infrastructure using VMware
  • Deploy BlackBerry smartphones remotely
  • Establish specialized administration roles
  • Automatically track and report on the overall health of your BlackBerry system

Progent's Remote BlackBerry-certified Technical Support is Fast and Economical
For companies in Brisbane, Queensland who need quick and economical help from a qualified RIM BlackBerry support professional, Progent delivers effective online assistance from a seasoned network support staff who have provided network solutions to companies in each state in the U.S. (See Progent's customer testimonials.)

Remote support eliminates travel costs and allows consultants to fix technical issues quickly, so you reduce lost productivity. Progent's RIM BlackBerry specialists have been awarded accreditations in all BlackBerry technologies and offer professional help in areas including resolving synchronization problems, configuring BlackBerry Enterprise Server, and creating a protected, fault-tolerant system infrastructure for BlackBerry users. Credentials earned and skill sets offered by Progent's BlackBerry specialists include:

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist has the skills needed to install and troubleshoot the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry-certified specialist can help you to use resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BlackBerry Utilities to run important procedures such as troubleshooting enterprise activation problems, registering and removing BlackBerry smartphone users, setting activation passwords, implementing wireless software installation and setup, deploying and debugging the BlackBerry Smart Card Reader, and configuring database backup and recovery processes.

Progent's BlackBerry consultants can also help you to use administration tools like the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow problems, and utilizing WiFi for enterprise activation. In addition, Progent can help you understand the role of operational policies in the BlackBerry Enterprise environment and assist you to select and implement sensible security options.

Progent's certified Microsoft Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your existing Exchange infrastructure for operating in conjunction with BlackBerry BES Server or move your BlackBerry system to the most recent version of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for deploying, managing, monitoring, and troubleshooting one or several BlackBerry Enterprise Servers in a messaging environment based on Microsoft Exchange. Progent's BlackBerry engineer offers support skills in key technologies related to BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can help you to install and delete BlackBerry device users on Microsoft Exchange and Active Directory, configure, track, and manage BlackBerry Enterprise Server, manage BlackBerry smartphones and client accounts, archive and manage storage groups, configure permissions, set up the Mobile Data System (MDS) and IM, install access control lists, control Exchange Server data flow, generate, update, and apply wireless LAN and Virtual Private Network configuration sets, set up SNMP traps for alerts, and produce reports to summarize SNMP data.

Progent's BlackBerry consultant can support your BlackBerry solution in a variety of environments such as Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to use utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer HelpProgent can provide the support of a BlackBerry Certified Solution Designer to help you to plan, install, validate, repair, and produce documentation for a wireless solution based on the integration of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's world-class engineering support services for BlackBerry technology include business and network requirements assessment, system architecture, deployment strategy and implementation, performance optimization, configuration of a high-availability environment, information backup and business recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your functional goals and to design a mobile wireless solution that fits within your IT budget and supports your business plans. Progent can clarify the impact of your organizational processes on the configuration of a BlackBerry Enterprise Solution, assess your current network infrastructure's ability to support a BlackBerry Enterprise Server, assist your organization to determine which administration approach and equipment match your needs, and evaluate your email and messaging system configuration. Progent can also help you understand the performance impact that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can make smart decisions about options for software editions, processors and mass storage, network topology, and application set up.

To optimize network protection, Progent's BlackBerry consultant can help your company to choose and enable sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and GIAC-premier security specialists to run network-wide security assessment and compliance validation and suggest improvements to support your BlackBerry solution.

Contact Progent to Get Support from a BlackBerry-Certified Consultant
If you wish to get in touch with Progent about technical expertise for BlackBerry mobile wireless solutions, call 1-800-993-9400 or see Contact Progent.

An index of content::

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    Progentís Technical Response Center offers national extended hours remote help for computer systems based on Windows and Cisco technology. Progent's Microsoft and Cisco-Certified service engineers provide after-hours phone support and online secure computer connection to troubleshoot and resolve technical problems quickly and economically. The scope of IT expertise represented by Progent's team of nationwide support professionals allows Progent to escalate even the toughest problems to appropriate experts as needed. For critical issues, the TRC tries to answer your request for support within one hour.

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  • Extended Help Desk Help and Support Supplemental Support Desk Support and Help
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  • Firesight Technical Support Online Support ASA with Firepower

  • Microsoft Proxy Server Troubleshooting
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    BlackBerry Desktop Manager Consultant Services

    Progent can provide the services of RIM BlackBerry-certified experts who can help small businesses to plan, manage, and troubleshoot BlackBerry technology economically and effectively, eliminating the requirement for an internal BlackBerry expert and minimizing the cost and distraction of maintaining a mobile wireless workforce. Progent's BlackBerry engineers offer extensive experience cooperating with Progent's Microsoft-expert consultants, Cisco CCIE engineers, and CISSP and GIAC-certified security professionals. This wide range of knowledge, in conjunction with Progent's efficient online service delivery model, provides small and mid-size companies a cost-effective option for integrating BlackBerry devices and software productively into their information network.

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  • Exchange 2007 Edge Server Support Outsourcing
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    Progent's expert consultants can help you design and deploy an efficient in-place Exchange Server 2007 upgrade plan that minimizes network downtime, reduces ongoing support requirements, and makes your Exchange 2007 Server easy to manage. For complex multi-server or multi-location upgrades, Progent has the background to complete your move quickly and economically. Progent's Exchange Server 2007 help, repair, and design offerings include assistance with the configuration of third-party enhancements of Microsoft Exchange 2007 Server and the design of unified messaging solutions powered by Exchange Server 2007.

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    Consulting CISSP-ISSAP Cybersecurity

    Progent's CISSP-premier network security consultants can assist organizations of any size with any facet of IT security. Progent can implement efficient security systems that protect a small business from advanced threats or Progent can design, deploy, and manage a comprehensive security environment for hybrid enterprise networks that support onsite, remote, and mobile users accessing IT resources distributed over multiple physical sites and various clouds.

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    Windows Server 2012 Technical Support

    The sophistication and integration demands of Microsoft Windows Servers requires a network consulting firm with hands-on experience and in-depth knowledge in designing and integrating seamless, comprehensive business technology solutions. The background of Progent's Microsoft-certified consultants, which averages more than 10 years supporting Microsoft technology, ensures you success configuring Windows Server 2008 and Windows Server 2003 to align optimally with your business goals. Progentís IT services can assist you with planning, deploying, managing, and supporting Windows Server systems that increase the productivity of your computer system. Progentís consultants can assist you with Microsoft Windows 2008 Server, Windows 2003 Server, Windows 2000 Server, or Microsoft Windows NT Server as well as Windows 8, Windows 7, Windows XP and other desktop clients.

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    ASA Firewall with Firepower IT Services

    The current Cisco ASA 5500-X Series of firewalls with Firepower Services deliver substantially more performance than Cisco's earlier PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX security appliances for all new deployments. Progent's Cisco-premier CCIE network consultants can help your company to maintain your legacy PIX or ASA 5500 security appliances or upgrade to ASA 5500-X firewalls with Firepower Services. Progent can also help your organization to plan, integrate, optimize, manage and debug firewall environments based around Cisco ASA 5500-X firewalls with Firepower Services.

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    SQL Server 2000 is a complete, Web-enabled database and data analysis solution that enables the fast development of cutting-edge high-end applications that can provide your company a significant competitive edge. SQL Server provides core support for XML and the ability to communicate across the Internet and outside the firewall. The experience of Progent's Microsoft-certified SQL Server 2000 consultants, averaging more than over 10 years of background supporting Microsoft integration, ensures you success in designing, deploying and supporting Microsoft SQL Server applications that are seamlessly integrated with other applications based on Microsoft's .NET environment.

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    Cisco Unified Communications Manager, formerly known as CallManager, functions as the core of Cisco's collaboration platform. Unified Communications Manager and Unified Communications Manager Express offer a location-independent IP-PBX by integrating closely with unified messaging applications like Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact center. Progent's Cisco-certified consultants offer effective and affordable online and on-premises support to help businesses of all sizes to build and maintain Unified CM environments by providing Unified Communications Manager integration and troubleshooting consulting services that add optimum productivity. Progent can help with any aspect of Unified CM setup and debugging in areas such as integrating Voice over IP phones and desktop Video phones, reviewing dial plans, setting up SIP connections and PSTN support, installing ISR G2 routers with CUBE VoIP networking support, designing Cisco UCS server clustering solutions for high availability, performance tuning, and integration with Exchange Server.

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  • 24 Hour Dynamics GP Customization Professional
    Microsoft Certified Expert Dynamics GP Web Services Consulting Services

    Progent's expert application designers and software developers can assist your business to create customizations to Microsoft Dynamics GP/Great Plains that address the unique requirement of your organization without losing the benefits of Windows integration and connectivity. Progent can also provide expertise with a variety of software development technologies that can be utilized to build integrations with Microsoft GP. These integration tools include Microsoft Dexterity, Modifier, Visual Studio Tools for Microsoft Dynamics GP, Continuum, eConnect, Web Services for Microsoft Dynamics GP, Integration Manager and ODBC.

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  • Small Company Support
    IT Consultant Small Business Network

    If you have a small business information system with 10 to 50 network users, Progent's computer outsourcing services save your organization from dependence on single freelance consultant while giving you cost-effective and dependable access to enterprise-class network support. By providing network support service when you require it, providing advanced expertise for critical technologies, offering unique support such as automated server monitoring, and charging only for support you receive, Progent gives you an economical way for maximizing the profitability of your small business network. Progent is the intelligent way for small businesses to build and support a reliable and secure information system and to benefit from fast access to the skilled support ordinarily available only to businesses who can afford a large in-house IT group.

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  • Windows 7 Upgrade Configuration Windows 7 Migration Onsite Technical Support
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  • SQL Server 2017 SSRS Online Troubleshooting
    SQL Server 2017 Management Studio On-site Technical Support

    Progent's certified SQL Server 2017 experts can help you to plan and carry out a smooth migration from your current SQL Server databases and applications to SQL Server 2017.

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  • Consultant Services Microsoft Exchange Upgrade
    Top Microsoft Exchange 2000 Upgrade Online Troubleshooting

    Progent is among the most experienced IT consulting companies for designing email systems based on Exchange 2000 Server. Progent specializes in helping small and mid-size companies get the full benefits of Microsoft Exchange Server 2000 for typical scenarios including upgrading from Exchange 5.5, migration from an ISP-managed or POP3 e-mail system, and outsourcing your Exchange 2000 management.

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  • High-Availability Branch office Connections Online Help
    Automatic Fail-over Remote Technical Support

    Progentís high availability interoffice connectivity and 24x7 system infrastructure professionals can help small companies achieve fault tolerant Interoffice connectivity via fully redundant networks featuring automatic failover. Progentís Cisco Certified Internetwork Experts can plan and implement fault tolerant Inter-office networks based on fault tolerant EIGRP network routers or zero-downtime OSPF configurations of Cisco routers. Progent can demonstrate how redundant connections and transparent fail-over can provide affordable non-stop interoffice connectivity.

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  • Power Pivot Integration
    Power Pivot Designer

    Progent offers online and on premises expertise to help you with any aspect of BI reporting from debugging or modernizing reports to planning and implementing an advanced business intelligence environment. Progent's BI consultants can help you to maintain your existing BI system, assist you to upgrade reports and databases from a legacy reporting platform to a modern solution, and provide as-needed remote mentoring tailored to your specific requirements. Progentís management reporting professionals can provide experience in all popular BI reporting tools including the SQL Server BI stack (SSIS, SSAS, and SSRS), Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel business analytics add-ins including Power Pivot and Power View, and Report Builder.

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