Consulting Support Services for BlackBerry Environments
RIM BlackBerry Consulting ServicesBlackBerry mobile smartphones were at one time one of the most popular products for maintaining mobile connectivity to email, scheduling, web programs, and other vital business data. Progent can provide Brisbane, Queensland businesses support from BlackBerry-premier professionals who can help organizations to manage existing BlackBerry environments or migrate efficiently to a more popular mobile platform.

As the sophistication of small business IT technology has increased, and as the need for enterprise-class protection, dependability, and recoverability has grown to be the norm for organizations regardless of size, effective deployment and maintenance of RIM BlackBerry technology has become increasingly challenging. To deal with issues such as data protection, disaster recovery, and synchronization of BlackBerry smartphones with diverse email systems and corporate databases, small organizations frequently resort to external support professionals who specialize in BlackBerry integration and troubleshooting.

Progent offers the expertise of BlackBerry-premier consultants who can help small businesses to plan, manage, and repair BlackBerry solutions affordably and effectively, dispensing with the requirement for an in-house BlackBerry solutions expert and reducing the cost and stress of maintaining mobile workers. Progent's BlackBerry engineers have extensive experience working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified network security specialists. This breadth of knowledge, coupled with Progent's proven remote service delivery model, gives small companies an economical alternative for integrating BlackBerry technology productively into their business information network.

Progent's consultants can help you with SQL Server 2016 integration support, Microsoft SQL 2014 deployment and Exchange setup so that your database and messaging infrastructure operate efficiently with BlackBerry BES Server. Progent can also help you to migrate from previous versions of BlackBerry and Microsoft software, set up streamlined management tools so you can track and support BlackBerry devices across your company, recommend security policies that make sense for your business, develop custom wireless software, and make sure that your network infrastructure is properly configured to accommodate your BlackBerry clients. In addition, Progent's disaster recovery consultants can help ensure that your BlackBerry information is incorporated in your scheduled backup processes so that it can be restored rapidly and safely.

Integration Support Services for BlackBerry Enterprise Server
RIM's advanced solution for managing big collections of BlackBerry devices is the BlackBerry Enterprise Server (BES). This powerful tool enables Microsoft Exchange Server, IBM Lotus Domino, or Novell GroupWise users to transmit and receive messages that stay encrypted during transit to provide maximum data protection. BlackBerry Enterprise Server also streamlines a broad selection of crucial management tasks ranging from BlackBerry setup and updates to mobile security and high availability.

RIM BlackBerry BES Server Configuration Assistance

Progent's BlackBerry-premier consultants can assist you to use BlackBerry Enterprise Server to perform basic jobs like:

  • Deploy and manage applications
  • Plan device, program, and IT policy updates
  • Upgrade BlackBerry device software wirelessly
  • Manage user configurations with BlackBerry's extensive selection of IT policies

Progent's BlackBerry-premier consultants can also assist you to utilize BlackBerry BES Server to implement important procedures not available with the less advanced BES Server Express. These tasks include:

  • Set up and support BlackBerry's fault-tolerant architecture based on VMware
  • Install BlackBerry smartphones remotely
  • Set custom administration roles
  • Monitor and report on the health of your BlackBerry solution

Progent's Remote BlackBerry-certified Technical Support is Quick and Economical
For businesses in Brisbane, Queensland who need fast and economical access to a certified BlackBerry support expert, Progent offers effective remote assistance from a seasoned network support staff who have provided IT solutions to organizations in every state in the United States. (See Progent's customer testimonials.)

Remote consulting services eliminates travel expense and allows consultants to resolve problems rapidly, allowing you to minimize wasted productivity. Progent's RIM BlackBerry consultants have been awarded certifications in the entire range of BlackBerry technologies and offer expert help in areas such as resolving synchronization issues, deploying BlackBerry Enterprise Server (BES), and creating a secure, fault-tolerant network architecture for BlackBerry users. Certifications earned and practice areas offered by Progent's BlackBerry professionals include:

BlackBerry Certified Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Support Specialist can help your company to perform common support functions such as configuring BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account configurations, setting up e-mail filters, editing user accounts, update BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to operate with your corporate email software. Progent's seasoned service professionals can in addition assist your business to troubleshoot a wide range of issues concerning synchronization, device detection, email reconciliation, web access, mobile connectivity, Instant Messaging, PC application configuration, and Desktop Redirector.

As a top innovator in providing countrywide remote consulting services for small office networks, Progent offers responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's online technical support skills keeps your mobile support costs low and, by solving issues quickly, improves the output of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist can provide the knowledge required to configure and support the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry specialist can show you how to use tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to run critical tasks such as troubleshooting enterprise activation problems, registering and removing BlackBerry smartphone users, setting activation passwords, configuring wireless software installation and configuration, implementing and debugging the BlackBerry Smart Card Reader, and setting up backup and recovery mechanisms.

Progent's BlackBerry-certified consultants can also help you to use management tools such as the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow issues, and using wireless LANs for activation. Also, Progent can help you understand the role of IT policies in the BlackBerry BES system and assist you to select and implement appropriate security configurations.

Progent's Microsoft-certified Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your existing Microsoft Exchange Server infrastructure for operating smoothly with BlackBerry BES Server or move your BlackBerry solution to the most recent edition of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for installing, managing, monitoring, and maintaining one or several BlackBerry Enterprise Servers in a messaging environment powered by Exchange Server. Progent's BlackBerry-certified consultant has support skills in key technologies associated with BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Outlook, firewalls, proxy servers, MAPI, and IT policies. Progent can show you how to install and delete BlackBerry device users on Microsoft Exchange Server and Microsoft Active Directory, set up, monitor, and manage BlackBerry BES Server, administer BlackBerry smartphones and user accounts, archive and support storage groups, configure permissions, install the Mobile Data System and Instant Messaging, deploy access control lists, control Microsoft Exchange Server data flow, create, edit, and apply wireless LAN and Virtual Private Network configuration sets, implement SNMP traps, and produce reports based on SNMP data.

Progent's BlackBerry engineer can support your BlackBerry technology in a variety of environments such as Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent can provide the services of a BlackBerry Certified Solution Designer to help your company to design, deploy, validate, troubleshoot, and produce documentation for a wireless solution based on the combination of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's advanced consulting support services for BlackBerry technology include business and network requirements assessment, solution design, deployment strategy and execution, performance optimization, configuration of a fault-tolerant architecture, information backup and business recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your operational objectives and to design a mobile wireless system that meets your information technology budget and aligns with your business strategy. Progent can explain the impact of your organizational processes on the design of a BlackBerry Enterprise Solution, assess your existing network architecture's suitability to accommodate a BlackBerry Enterprise Server, help your organization to decide which administration approach and equipment meet your requirements, and evaluate your email and messaging system configuration. Progent can also explain the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can arrive at informed decisions about options for software editions, server hardware and storage, network topology, and application configuration.

To optimize system protection, Progent's BlackBerry consultant can help your company to select and activate sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and GIAC-certified security engineers to run network-wide security assessment and compliance validation and recommend enhancements to support your BlackBerry solution.

Contact Progent for Assistance from a BlackBerry-Qualified Consultant
If you wish to ask Progent about professional assistance for BlackBerry wireless technology, phone 1-800-993-9400 or refer to Contact Progent.



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    Microsoft SQL Server 2014 incorporates major enhancements in critical areas such as performance, uptime, compliance, and cloud readiness. SQL Server 2014 is the first version of SQL Server that includes in-memory capability that operates transparently across all workloads including OLTP, enterprise data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can provide cost-effective online and onsite services including system design, deployment, management, remediation, and application development services to enable organizations of all sizes to realize maximum business value from their SQL Server 2014 investment.

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    Progent's ProSight Email Guard solution uses the technology of top information security vendors to deliver web-based management and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter.

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    Progent's Windows Server 2019 disaster recovery preparedness consultants can assist your organization to plan and deploy a DR/BC solution built around Microsoft's advanced Failover Clustering technologies including Cluster Sets, Storage Replica, Storage Spaces Direct, VM Load Balancing, and Cloud Witness.

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    Progent's Microsoft-certified Intune consultants can help your company to understand the business case for adopting Microsoft Intune for administering your web-facing mobile computers including laptops, phones, and tablets powered by Windows, Apple iOS, and Android. Progent can help your company to define security policies, plan and deploy test environments to evaluate the appropriateness of Intune for your environment, install Intune across your IT ecosystem, combine Intune with SCCM for single-console change management, and troubleshoot your Microsoft Intune solution.

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    Progent can assist your business in all facets of your upgrade to Microsoft Exchange Server 2016 including designing high availability infrastructure for a local, cloud-based or hybrid deployment; CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V virtualization strategy; determining mass storage requirements for your virtual machines (VMs), mailbox databases and logs; setting up hardware load balancing for high-availability CAS services; planning, building and validating Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; preparing the firewall; resolving SSL issues; providing client integration with Office desktop or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).

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    Progent's Microsoft-certified consultants can help your organization to plan for, deploy, and administer Microsoft System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to upgrade efficiently to Configuration Manager 2012 from an older device management solution or help you to enhance your current SCCM 2012 environment to support your changing IT needs. In addition, Progent can assist you to build an infrastructure that extracts the most value from SCCM by delivering advanced consulting support for associated Microsoft technologies such as ADDS, Microsoft SQL Server and SQL Server Reporting Services, and Internet Information Services (IIS).

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    Progent's Microsoft-certified ISA Server 2004 consultants have extensive experience with Internet Security and Acceleration Server configuring Microsoft ISA Server-based security solutions for IT networks with many offices, remote users, and mission-critical eCommerce applications. Progent's Microsoft Firewall consultants are available to assist your company in designing and deploying an installation of ISA 2000 Server or ISA Server 2004 that supports your information security requirements without overly limiting your network productivity. Progent's consultants can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or other up-to-date editions of Internet Security and Acceleration Server.

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    MS Communications Server delivers Instant Messaging and Real Presence as part of a scalable, enterprise-grade solution offering advanced security, seamless compatibility with popular Microsoft software, an extendable, standards-based development environment, and support for regulatory mandates such as HIPAA, SOX, and GLB. Communications Server allows lower costs and elevated business efficiencies, increased individual output, and better intellectual property protection. Microsoft Communications Server has been superseded by Lync Server, which in turn has been revamped and renamed Skype for Business. Progent's certified IM and Presence experts offer online and onsite support and mediation services for your Office Communications Server 2007 environment and can help your organization to assess the advantages of migrating to Skype for Business. Progent can also assist you to design and carry out an efficient upgrade that will add business value to your IT system

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    Mid-sized businesses can derive all the advantages of Microsoft System Center Operations Manager and have quick access to Progent's Microsoft and Cisco Premier network consulting professionals. With Progent's affordably priced IT support programs, mid-size organizations can select a basic co-sourcing service program based on Microsoft System Center Operations Manager 2007 with network monitoring, proactive warnings, comprehensive system analysis, Help Desk support, and remote troubleshooting. For businesses with line-of-business environments who need high availability networking, Progent can provide a comprehensive round-the-clock outsourcing package. Progent supports Operations Manager 2007 to provide medium-size business information systems world-class availability, security and performance.

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    ProSight Reporting is a growing suite of real-time reporting plug-ins designed to work with the top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.

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    Progent's ProSight Email Guard uses the technology of top information security companies to deliver centralized management and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email that stays within your security perimeter.

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    Progent's Technical Response Center (TRC) offers nationwide extended hours remote assistance for IT networks based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier service professionals provide after-hours phone help and remote direct computer access to isolate and repair network problems quickly and affordably. The breadth of IT expertise available from Progent's staff of country-wide support engineers allows Progent to escalate even the toughest network issues to appropriate experts as needed. For critical issues, the TRC tries to answer your call for service in less than one hour.

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    Progent's Microsoft-certified SQL Server 2019 experts can assist your organization to evaluate the business case for migrating to SQL Server 2019 and can provide fast remote or on-premises contact with experts in solution design and integration, software programming, database administration, and network security.

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