Expanding your at-home workforce may have a major impact on IT infrastructure, security/compliance, and company processes. Progent has 20 years of background assisting businesses of all sizes to design, configure, administer, tune, and troubleshoot IT networks that support a remote workforce. Progent can help your Brisbane organization to pick the appropriate tools and adhere to leading practices in building and operating a secure virtual office solution for telecommuters that facilitates teamwork and delivers top business value. Progent offers support services that go from as-needed expertise for getting you past challenging IT bottlenecks to full project management to help you successfully complete mission-critical initiatives.

Progent can help Brisbane, Queensland companies to with any facet of building a high-performing work-from-home ecosystem by providing network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, helpdesk outsourcing, security monitoring, backup/restore solutions, and streamlined management.

Help Desk Services for Telecommuters
An emergency, organization-wide transition to a telecommuter business model, which might be activated by a pandemic or as part of a disaster recovery/business continuity preparedness plan, can overstretch even the most efficient in-house Support Desk. Progent's Help Desk services allow businesses of any size to outsource or expand their Help Desk Call Center with Progent's remote Technical Response Center team.

  • Progent's Standard Help Desk Call Center support services leverage Progent's nationwide network of online IT support specialists along with enterprise-class ticketing and follow-up technology to offer an affordable, modern Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of remote Level 1 PC technical support from service requests to ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to track or revise the status of their current trouble tickets, enter details, and upload screenshots and relevant files. Desktop support services are delivered at a substantial price reduction off Progent's normal Level 1 technical support rates, and Progent offers optional fast escalation to Level 2 and Level 3 IT experts to deal with advanced problems. For more information, visit Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Help Desk Augmentation Service allows your business to supplement your existing Help Desk Call Center staff by splitting responsibilities for Call Desk services seamlessly between your in-house IT support organization and Progent's nationwide team of desktop support technicians and subject matter experts. Progent's shared Help Desk service uses a collaborative support model utilizing the number one professional services automation (PSA) tool for handling service requests and ticketing, establishing responsibility, tracking progress, and producing management reports. To find out how Progent's Help Desk Call Center Supplementation Services can help your business to deliver world-class technical support to your telecommuters, go to Progent's Help Desk Call Center supplementation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and maintaining a productive telecommuter environment for your Brisbane, Queensland business, call 1-800-993-9400 or refer to Contact Progent.