Expanding your telecommuter workforce may have a major impact on IT architecture, security, and company culture. Progent has two decades of experience assisting businesses of all sizes to design, deploy, administer, optimize, and troubleshoot IT networks that support at-home workers. Progent can help your Brisbane company to select the appropriate tools and adhere to leading practices in building and operating a safe virtual solution for teleworkers that promotes teamwork and returns maximum business value. Progent offers support services ranging from as-needed guidance for helping you over challenging IT roadblocks to full project management to help you successfully complete business-critical tasks.

Progent's consultants can help Brisbane, Queensland organizations to succeed with any aspect of building a high-functioning telecommuting ecosystem by providing infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, Help Desk outsourcing, cybersecurity, data protection solutions, and centralized management.

Help Desk Services for Teleworkers
An emergency, company-wide changeover to a teleworker business model, which could be activated by a pandemic or as an element of a disaster recovery process, can overstretch even a high-performing in-house Call Center. Progent's Help Desk services make it possible for businesses of any size to outsource or expand their Help Desk by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Help Desk Call Center services utilize Progent's nationwide team of remote technical support specialists combined with enterprise-class ticketing and tracking technology to provide an affordable, modern Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 desktop technical support from service requests through trouble ticket creation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal enables telecommuters to track or revise their active trouble tickets, add information, and upload screenshots and attachments. Support services are delivered at a significant price reduction off Progent's ordinary Level 1 desktop service rates, and Progent offers the option of rapid escalation to Level 2 and Level 3 IT experts to deal with complex problems. To find out more, see Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Help Desk Call Center Supplemental Service allows your business to expand your existing Call Center organization by sharing responsibilities for Help Desk Call Center support services transparently between your regular support organization and Progent's nationwide team of PC support technicians and subject matter specialists. Progent's co-managed Support Desk service is based on a collective support model based on the number one PSA tool for managing help requests and trouble tickets, establishing responsibility, tracking progress, and producing management reports. For details about how Progent's Call Desk Supplementation Services can help your business to deliver best-in-class technical support to your at-home employees, go to Progent's Call Center augmentation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and maintaining an efficient telecommuter environment for your Brisbane, Queensland organization, call 1-800-993-9400 or go to Contact Progent.