Enlarging your remote workforce can have a significant impact on network architecture, cybersecurity, and corporate processes. Progent has 20 years of experience assisting small and mid-size businesses to design, deploy, manage, optimize, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your Brisbane organization to select the right tools and adhere to leading practices in building and maintaining a safe virtual ecosystem for telecommuters that promotes teamwork and delivers top value. Progent offers support services ranging from on demand expertise for getting you past occasional technical bottlenecks to comprehensive project management to help you successfully complete business-critical tasks.

Progent's consultants can help Brisbane, Queensland companies to succeed with any facet of creating a high-functioning work-from-home environment by delivering infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform customization and training, cloud integration, helpdesk augmentation, data security, backup/restore solutions, and centralized management.

Help Desk Call Center Support for Teleworkers
A fast, enterprise-wide switchover to a telecommuter workforce, which might be activated by an epidemic or as a component of a business continuity plan, can overstretch even a high-performing in-house Support Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or augment their Help Desk Call Center with Progent's online Technical Response Center services.

  • Progent's Standard Support Desk support services leverage Progent's nationwide team of online IT support experts along with world-class ticketing and tracking software to offer an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of remote Level 1 PC technical support from initial help requests through trouble ticket generation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables teleworkers to track or revise their current trouble tickets, enter information, and upload screenshots and relevant files. Technical support services are provided at a substantial discount off Progent's ordinary Level 1 technical service charges, and Progent offers optional rapid hand-off to Level 2 and Level 3 support experts to deal with advanced issues. To learn more, see Progent's Standard Helpdesk Services for small companies.
  • Progent's Support Desk Augmentation Service allows you to supplement your existing Help Desk team by sharing delivery of Call Desk support transparently between your in-house IT support staff and Progent's nationwide roster of PC support engineers and subject matter specialists. Progent's shared Help Desk service uses a collective support model based on the number one professional services automation tool for managing service requests and ticketing, assigning responsibility, tracking progress, and generating management reports. For details about how Progent's Call Center Augmentation Services can help your company to deliver best-in-class desktop support to your teleworkers, see Progent's Help Desk Call Center supplementation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and managing an efficient work-from-home solution for your Brisbane, Queensland organization, phone 1-800-993-9400 or go to Contact Progent.