Brisbane At Home Workforce Solutions Advisor
Help Desk Solutions Consulting and Support Services
Expanding your at-home workforce can have a major effect on IT architecture, cybersecurity, and corporate culture. Progent has two decades of experience helping SMBs to plan, configure, administer, optimize, and debug IT networks that support work-from-home employees. Progent can help your Brisbane organization to select the right tools and adhere to leading practices in building and maintaining a secure virtual ecosystem for telecommuters that facilitates teamwork and delivers maximum business value. Progent can provide support services ranging from as-needed expertise for getting you past challenging technical bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.
Progent's consultants can assist Brisbane, Queensland companies to with any facet of building a high-performing work-at-home ecosystem by delivering infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk outsourcing, security monitoring, data protection solutions, and unified management.
Help Desk Call Center Support for Teleworkers
A rapid, enterprise-wide transition to a telecommuter workforce, which might be activated by a pandemic or as part of a disaster recovery/business continuity plan, can overwhelm even the most efficient internal Call Center. Progent's Call Center services make it possible for businesses to outsource or augment their Call Center by using Progent's online Technical Response Center (TRC) services.
- Progent's Standard Help Desk support services utilize Progent's extensive network of remote technical support specialists combined with world-class ticketing and follow-up software to offer an economical, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 desktop technical support from service requests through ticket generation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to check or update the status of their active trouble tickets, enter information, and upload screen captures and relevant files. Support services are provided at a substantial price reduction off Progent's normal Level 1 technical support charges, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 IT specialists to resolve complex problems. For details, visit Progent's Standard Helpdesk Services for small companies.
- Progent's Help Desk Call Center Supplemental Service enables your company to augment your current Help Desk staff by sharing responsibilities for Help Desk services seamlessly between your in-house IT support organization and Progent's extensive roster of desktop support engineers and subject matter experts. Progent's shared Help Desk service uses a co-sourcing support model based on the number one professional services automation (PSA) platform for handling service requests and trouble tickets, assigning responsibility, tracking progress, and producing management reports. To learn how Progent's Call Desk Supplementation Services can enable your business to deliver world-class desktop support to your at-home employees, visit Progent's Call Desk supplementation Services.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and managing an efficient telecommuter environment for your Brisbane, Queensland organization, phone
An index of content::
Services Documentation Network Consultants
Tracking Service Costs IT Consultant
Progent uses a sophisticated service reporting system that records and formats complete documentation for all billed support activities. Unlike some independent consultants or small service organizations who offer scant documentation or specifics of services done, every service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the service documentation sent by every staff member to each customer. The discipline of detailing and organizing support records allows more effective support and eliminates a slew of typical misfortunes such as when a service client is effectively held hostage to a consultant who won't release the keys to the kingdom.
Urgent Small Office Network Installation
Small Business Support Organization
Progent provide businesses of all sizes enterprise-class network remote or in-person consulting services for information systems powered by Windows technology and Microsoft's .NET platform including Microsoft Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Premier Certified network consultants also offer security expertise for businesses varying in size from the small office to the global enterprise.
Remote Workers Endpoint Management Integration Services
Remote Employees Endpoint Management Support and Integration
Progent can help small and medium-size organizations to configure unified endpoint management tools for maintaining devices used by offsite workers.
Consultant Services Hybrid cloud
Enterprise hybrid cloud solutions Consultant Services
Progent can assist your it team to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid topologies that combine physical IT assets as well as cloud services. To assist you to integrate public cloud services with networks, Progent offers a range of public cloud integration support services such as Azure enterprise hybrid cloud planning and deployment services, Amazon AWS cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has 20 years of experience delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Expert Microsoft Certified SQL Server 2014 Backup Technical Support Services
SQL Server 2014 Delayed Durability Remote Consulting
Microsoft SQL Server 2014 includes significant improvements in key areas including performance, availability, security, and cloud integration. Microsoft SQL Server 2014 is the first version of SQL Server that includes in-memory technology that works transparently with all workloads including Online Transaction Processing (OLTP), data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can provide cost-effective online and on-premises services such as planning, configuration, administration, remediation, and software development services to help organizations of all sizes to achieve fast return from their SQL Server 2014 deployment.
Immediate Co-managed Help Desk Remote Support Services
Virtual Support Desk On-site Support
Progent's Shared Call Center service allows your business to split responsibilities for Help Desk services transparently between your IT staff and Progent's pool of seasoned desktop support engineers and subject matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution built around ConnectWise Manage, the leading shared PSA tool for handling service requests, ticket lifecycle, ownership, status tracking, and reporting.
Infor SyteLine CloudSuite Excel Integration Professionals
Infor SyteLine CloudSuite Upgrade from SyteLine 6 to CloudSuite 9 Specialist
Infor CloudSuite Industrial, previously called SyteLine, is an ERP platform that embodies more than 25 years of experience assisting manufacturing, distribution and service organizations to manage supply chains and improve the efficiency of critical processes in order to get products to market fast and adhere to customer commitments dependably. Progent can provide the expertise of an ERP specialist with over 20 years of background working with the Infor CloudSuite Industrial/SyteLine product family. Progent offers remote or onsite consulting that spans from as-needed guidance to solution planning and project management outsourcing or co-sourcing. Sample services offered by Progent for CloudSuite Industrial/SyteLine include installation, upgrades, business analysis, customization, CPQ, web site integration, troubleshooting, ETL, Excel and SQL integration, training, and DBA services.
CRISC Certified Risk and Information Systems Control Analyst Consulting Services
CRISC Compliance Audit
Progent offers the guidance of a CRISC-certified risk management expert to help you to design and deploy an enterprise risk management solution following best practices promoted by CRISC and geared to match your company's risk tolerance, business goals, and IT budget.
Azure and SQL Server integration Consultancy
Azure Planning Consult
Progent can assist small companies to move any part of their network infrastructure to the Microsoft Azure cloud. This can streamline IT administration and reduce hardware investments. Microsoft Azure includes a comprehensive library of cloud services and Progent can assist you to understand the advantages and restrictions of various cloud networking architectures you can use with Azure. Progent can show you how to manage cloud-based or hybrid cloud and on-premises apps and resources and ensure you sidestep the typical errors small companies make when moving to a public cloud. Progent can assist you to set up VMs on Azure Virtual Machines, use cloud storage with Azure Storage, handle authentication with Azure Active Directory, and create transparent backup services with Azure Backup. Progent can also help you to prepare firewalls and VPN connections and to manage Apple iOS devices and Android handhelds.
64-bit Computing Professionals
Microsoft and Cisco Certified Expert Consultants 64-bit Migration
Progent's Microsoft-certified consultants can assist you to update your servers and/or workstations from 32 to 64 bits. Progent can help your company to calculate the risks and advantages of upgrading to 64-bit computing, plan an efficient upgrade process that reduces operational disruptions, and deliver economical, professional online help to assist you to configure 64-bit software and application programs on your current hardware.
CCIE Certified Wi-Fi 6 wireless controller Technology Consulting
24-Hour 5500 Wireless Controller Computer Consultants
Cisco's Catalyst Wi-Fi controllers simplify the management of wireless LANs by unifying the provisioning and control of wireless access points, optimizing Wi-Fi performance by limiting the effect of RF congestion, improving wireless availability with fast auto-failover, and strengthening security by identifying threats and filtering traffic content according to user class and locale. Progent's Wi-Fi consultants can assist you to configure Cisco wireless LAN controller appliances to manage and monitor Wi-Fi networks of any size. Progent can assist you to maintain and debug your current Cisco-based Wi-Fi solution or implement a smooth upgrade to Cisco's latest wireless controller technology.
Ekahau Predictive Wi-Fi Site Design On-site Support
Ekahau Wi-Fi Site Validation Computer Consultants
Progent's Ekahau-certified Wi-Fi experts can help your business to plan, install, optimize, manage and troubleshoot a Wi-Fi solution optimized for your building. Progent offers online or onsite expertise for Ekahau Pro for predictive Wi-Fi planning and Ekahau Sidekick for on-premises RF signal measurement.
ransomware data recovery Specialist
Consultant Services Netwalker ransomware hot line
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery consultant who can assist you to halt the progress of an active ransomware attack. Call 800-462-8800
Risk Mitigation Consultant Services
Award Winning CRISC Certified Online Consulting
Progent's disaster recovery planning and business continuity professionals can show you how to create a disaster recovery plan in case of an IT network disaster. Progent can help you define a complete disaster recovery strategy that includes scheduled disaster recovery evaluations and drills. Progent's Microsoft and Cisco-authorized engineers can also help you build an affordable, non-stop system solution that takes into account availability issues covering a broad array of infrastructure technologies and procedures.
Desktop Technology Network Providers
Small Office Computer Consulting Services PC Desktop
Progent can provide a wide array of economical online and onsite support services to help you to configure, administer, and debug workstations and mobile devices based on Microsoft Windows, macOS/OS X, iOS, Google Android, or Linux.
Dynamics GP Refreshable Excel Reports Developer Firm
Services Dynamics GP Analysis Cubes for Excel
Microsoft Dynamics GP accounting includes analysis and reporting features that allow you to monitor all operations, sales and spending, and market patterns with built-in drill-down, inquiry, and reporting capabilities. Progent's Dynamics GP/Great Plains reporting support expertise can help you create reports that let you analyze your business more completely, converting raw data into valuable management information. Progent is able to enhance your reporting and business analysis by providing Crystal Reports expertise, FRx support, and Microsoft Excel assistance. In addition to delivering reporting help, Progent can supply Microsoft .NET support, Microsoft SQL Server help, and programming experience with VBasic, XML and other development environments in order to deliver specialized business software development and eCommerce solutions that work seamlessly with Dynamics GP.
Remote Technical Support Duo Identity Authentication
Consulting Services ProSight Duo MFA
Progent's Duo service plans utilize Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication. Duo enables single-tap identity verification with iOS, Google Android, and other out-of-band devices.
MongoLock ransomware hot line Consulting
Award Winning ransomware cryptoworm recovery Technology Professional
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery expert who can assist your business to contain the progress of an active ransomware attack. Call 800-462-8800
Support and Integration Cisco VPN
Cisco RADIUS Security Outsourcing
Cisco's security and remote access solutions for small to mid-size businesses offer a complete range of manageable protection products to help you protect your entire network infrastructure. Cisco's Virtual Private Network product family includes routers, firewalls, intrusion detection systems, and VPN access concentrators. Progent's professional consulting staff includes field-proven engineers with Cisco's Certified Internetwork Expert and CCNP qualifications who can assist your company to select Cisco Virtual Private Network, Cisco RADIUS Security, and other Cisco protection solutions that align best with your business objectives.
24x7 IT Consulting Meraki and Nexus Switch
CCIE Certified Meraki MS 300 Series Switch Consultant
Cisco's Meraki MS line of access and aggregation switches are designed for sites ranging from small branches to campuses. Progent's Cisco-certified consultants offer affordable online consulting expertise to assist your company to plan and deploy a productive network solution based on Meraki switches, simplify network monitoring and administration with Meraki's cloud-centric management architecture, define policies to maintain compliance, develop and validate a disaster preparedness plan, and resolve issues associated with any facet of your Meraki ecosystem. Progent can also assist your company to integrate Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki wireless access points to build a cohesive networking infrastructure.
Microsoft Dynamics GP ERP Network Engineer
Dynamics GP 2013 Consulting
Dynamics GP/Great Plains allows you to expand and control your company better by delivering easy availability of decision-driving data and a fast return on investment. Dynamics GP/Great Plains confers major productivity benefits including its ability to extend the presence of your company, manage your financials, computerize financial operations, unify procedures throughout your business, improve inventory control, increase order accuracy, expand revenue and minimize lead-time, and increase free cash flow. Progent can show you how to set up and manage a robust, secure server and network foundation to support Great Plains, and can offer expert Microsoft Dynamics GP/Great Plains consultants to help you reap all the benefits of your Dynamics GP business management system.
Microsoft LCS Server IM Integration
Microsoft LCS Server Instant Messaging Help and Support
Microsoft Communications Server delivers Instant Messaging and presence in an extensible, world-class package offering enhanced security, transparent compatibility with popular Microsoft software, an expandable, industry-standard development platform, and compliance with regulatory requirements such as HIPAA, Sarbanes-Oxley, and GLB. The product allows lower costs and elevated business efficiencies, enhanced worker productivity, and better intellectual property security. Microsoft Communications Server has been superseded by Lync Server, which in turn has been revamped and renamed Skype for Business. Progent's Microsoft-certified unified communications experts can provide remote and on-premises configuration support and troubleshooting services for your Office Communications Server deployment and can assist you to assess the costs and benefits of migrating to Skype for Business. Progent can also assist you to plan and execute an efficient migration that will add significant strategic value to your IT system
Cisco CCIE Online Server Install
Consulting Group Online Cisco Certified CCIE
Progent's Cisco CCIE network experts can assist your business to set up, manage, upgrade and troubleshoot Cisco products. Progent offers Cisco, Meraki and Nexus switch consulting, ASA firewall consulting, Meraki and Aironet Wi-Fi access point consulting, Cisco VoIP phone expertise, and CUCM/CallManager software support.
Online Technical Support ISA 2004 Standard Edition Server
24-7 Internet Security and Acceleration Server IT Consulting
Progent's certified Internet Security and Acceleration Server consulting experts have long experience developing ISA Server-based security solutions for information systems with many sites, mobile users, and line-of-business eCommerce applications. Progent's Microsoft Firewall experts can assist your small business in designing and implementing an installation of ISA Server 2000 or ISA 2004 Server that supports your network protection requirements without overly limiting your network accessibility. Progent's consultants can help you migrate from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.
Microsoft Firewall Specialists
Microsoft ISA Server Consulting
Progent's Microsoft-certified ISA Server consultants have long experience developing ISA Server-based security installations for information systems with multiple sites, remote users, and line-of-business web applications. Progent's Microsoft Firewall consultants can help your small business in planning and implementing a configuration of ISA Server 2000 or ISA 2004 Server that meets your network security needs without overly limiting your network accessibility. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.
Shared Service Desk Consulting Services
Information Technology Consulting Shared Network Support Help Desk
Progent's Co-managed Call Center service allows your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's pool of seasoned technical support technicians and subject matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution built around ConnectWise Manage, the leading shared professional services automation platform for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Cisco CCDP Contractor Jobs
Recruit Network Consultant Part-Time Jobs
Progent is looking for a range of full-time employees including solutions-driven MCSEs; connectivity consultants with Cisco CCNP or CCIE certification; and specialists in fault-tolerant network architecture with backgrounds in mobile access, wireless networking, non-stop systems, disaster recovery solutions, data protection, and server virtualization. We are also hiring workstation support experts, remote service specialists, and CISSP or CISA accredited security consultants. Progent is also hiring experienced managers who can operate effectively in our dynamic, virtual office environment. Progent contracts independent professionals who have proven knowledge and working experience in crucial IT areas outside Progent's main service concentration. Progent's Experts Team hires independent consultants who can provide advice and development support for mission-critical applications such as MRP, Enterprise Resource Planning, or CRM; possess deep expertise with popular operating systems such as Linux, Apple OS, or Sun, or can provide expert help in technologies like telecommunications, web site design, Electronic Data Interchange, web commerce, or database management. Independent contractors premier by us cooperate with Progent's full-time consultants to deliver end-to-end solutions for small and midsize business networks.
2500 Wireless Controller Technical Support Services
9800-L wireless controller Professionals
Cisco's Catalyst line of wireless controllers streamline the management of Wi-Fi LANs by unifying the configuration and management of wireless access points, tuning wireless performance by reducing the effect of RF congestion, enhancing wireless uptime with fast auto-failover, and hardening security by detecting threats and filtering traffic content based on user class and location. Progent can assist your business to deploy Cisco wireless LAN controller appliances to manage and monitor Wi-Fi LANs of all sizes. Progent can help you to administer and troubleshoot your current Cisco-based Wi-Fi solution or implement an efficient transition to Cisco's latest wireless controller technology.
Top Ranked Cisco CCIE Remote Network Services
Cisco Certified CCIE Design Companies
Progent offers fast online access to Cisco CCIE network infrastructure experts. Progent's CCIE consultants can link to your environment using powerful remote diagnostic utilities to provide quick and economical troubleshooting and remediation of urgent network infrastructure issues.
Two-factor Authentication Technical Support Services
Identity Authentication Network Engineer
Progent's Duo service plans utilize Cisco's Duo technology to defend against password theft by using two-factor authentication. Duo supports single-tap identity verification on Apple iOS, Google Android, and other out-of-band devices.
Remote Consulting Voice Over IP
Cisco IP Video phones Configuration
Progent's Cisco IP phone and video IP phone experts can assist your business to integrate, maintain, and troubleshoot Cisco IP phones, video IP phones and wireless IP phones. Progent can provide support for all models of Cisco's IP phones from discontinued Voice over IP devices to the latest HD media phones. Progent's consultants can also help you to integrate your VoIP phones and video IP phones with Cisco Unified CM, previously branded CallManager, or with Cisco Unified Communications Manager Express (CME) to build a an advanced IP-PBX environment for unified messaging and company-wide collaboration. Progent can also assist you to configure Cisco Unified Communications Manager apps like Unified CM IM and Presence Jabber, Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for creating a highly automated customer contact center. Progent's consultants can provide expertise with all aspects of Cisco VoIP Phone integration including reviewing dial plans, configuring SIP gateways, installing Cisco ISR routers with CUBE VoIP networking capability, and designing Cisco UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) solutions for high availability.
Call Desk for Telecommuters Remote Troubleshooting
At Home Workforce Integration Support
Progent has 20 years of background helping small and mid-size businesses to plan, implement, optimize, manage, and debug IT networks that incorporate telecommuters.
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