Expanding your remote workforce can have a significant impact on network infrastructure, security, and corporate processes. Progent has two decades of background helping SMBs to design, deploy, manage, optimize, and troubleshoot IT environments that support work-from-home employees. Progent can help your Brisbane company to select the right tools and follow best practices in building and operating a safe virtual solution for teleworkers that facilitates collaboration and delivers maximum value. Progent can provide support services that go from on demand expertise for getting you over challenging IT roadblocks to full project management or co-management to help you carry out mission-critical tasks.

Progent's consultants can assist Brisbane, Queensland businesses to with any facet of creating a high-performing telecommuting environment by delivering infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, public cloud integration, Help Desk outsourcing, security monitoring, backup/restore solutions, and streamlined management.

Help Desk Call Center Services for At-Home Workers
A sudden, company-wide transition to a telecommuter business model, which could be motivated by an epidemic or as an element of a disaster recovery/business continuity process, can overwhelm even a well-staffed internal Support Desk. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or supplement their Help Desk by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Call Desk support services leverage Progent's extensive team of online technical support experts combined with world-class ticketing and follow-up software to provide an affordable, advanced Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 desktop technical support from initial help requests to ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to monitor or revise their current trouble tickets, add details, and append screenshots or relevant files. Support services are delivered at a substantial discount off Progent's ordinary Level 1 technical service rates, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support experts to deal with complex issues. To find out more, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Help Desk Augmentation Service enables your company to supplement your existing Call Desk staff by splitting responsibilities for Call Desk support seamlessly between your regular support organization and Progent's nationwide pool of PC support technicians and subject matter specialists. Progent's shared Support Desk service uses a collective support solution utilizing the number one professional services automation platform for managing service requests and ticketing, establishing responsibility, tracking progress, and producing reports. For information about how Progent's Support Desk Supplementation Services can enable your company to deliver best-in-class IT support to your at-home employees, go to Progent's Support Desk supplementation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and maintaining an efficient telecommuter solution for your Brisbane, Queensland organization, call 1-800-993-9400 or visit Contact Progent.