Brisbane At Home Workforce Configuration Consulting Experts
Call Desk Solutions Consulting and Support Services
Enlarging your at-home workforce may have a significant impact on IT architecture, cybersecurity, and corporate processes. Progent has two decades of experience assisting businesses of all sizes to design, deploy, manage, tune, and troubleshoot IT networks that incorporate at-home workers. Progent can help your Brisbane organization to select the right tools and follow leading practices in creating and operating a safe virtual solution for telecommuters that promotes teamwork and returns top value. Progent can provide support services that go from as-needed guidance for getting you over occasional technical bottlenecks to comprehensive project management or co-management to help you successfully complete business-critical tasks.
Progent's consultants can assist Brisbane, Queensland companies to with any facet of creating a high-performing work-at-home environment by delivering network infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform selection and deployment, cloud integration, Call Desk outsourcing, security monitoring, data protection solutions, and unified management.
Help Desk Call Center Services for Remote Workers
An emergency, company-wide changeover to a telecommuter workforce, which could be motivated by an epidemic or as a component of a disaster recovery/business continuity process, can overstretch even the most efficient internal Call Center. Progent's Help Desk services allow businesses of any size to outsource or augment their Help Desk Call Center by using Progent's online Technical Response Center (TRC) services.
- Progent's Standard Help Desk Call Center support services leverage Progent's extensive network of remote technical support specialists along with world-class ticketing and tracking technology to provide an economical, state-of-the-art Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 desktop support from help requests to trouble ticket generation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal enables telecommuters to monitor or revise the status of their active tickets, add information, and upload screenshots or relevant files. Desktop support services are delivered at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent makes available optional rapid escalation to Level 2 and Level 3 support experts to deal with advanced issues. For details, refer to Progent's Standard Helpdesk Services for small businesses.
- Progent's Call Desk Augmentation Service allows your business to supplement your current Help Desk Call Center organization by sharing delivery of Help Desk Call Center services transparently between your in-house support personnel and Progent's nationwide team of PC support technicians and subject matter specialists. Progent's shared Help Desk service uses a co-sourcing support solution based on the leading professional services automation (PSA) tool for handling service requests and ticketing, assigning ownership, monitoring progress, and producing reports. For information about how Progent's Help Desk Call Center Supplementation Services can help your business to provide world-class IT support to your telecommuters, go to Progent's Call Desk augmentation Services.
Contact Progent for Remote Workforce Expertise
To contact Progent about building and managing a productive work-from-home solution for your Brisbane, Queensland business, call
An index of content::
Setup and Support Dynamics Business Central
Dynamics Business Central Applications Consulting
Microsoft Dynamics 365 Business Central (previously, formerly} branded Microsoft Dynamics NAV and Navision) offers small and midsize businesses a unified soultions for financial management, inventory control, operations control, capacity planning, purchasing, sales, supply chain, and advanced reporting. Progent's Dynamics 365 Business Central consultants can help your organization to manage your legacy Dynamics NAV environment or migrate efficiently to a cloud-based, onsite, or hybrid deployment.
Setup and Support ISA 2004
ISA Server Consulting
Progent's Microsoft-certified Forefront TMG and ISA Server 2006 consultants can assist you to design, deploy, and support an implementation of Forefront TMG or ISA Server 2006 on your network that delivers the firewall protection, speed and manageability that your business requires.
ProSight IT asset management Consulting
Award Winning password management Consultancy
Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of the time spent trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it.
Shared Helpdesk Remote Troubleshooting
Microsoft Certified Expert Call Desk Sharing Remote Troubleshooting
Progent's Microsoft and Cisco certified Consultants offer several ways to help mid-size and large companies develop a cost-effective and productive in-house Computer Support Help Desk. Progent's help desk consulting services include ROI evaluation, process study and improvement, management reporting, training of internal staff, and documentation of processes. Progent's Software Evaluation and Integration Support Services help companies sift through the various high-quality Help Desk software packages on the market and determine what products may be excessively costly, lack critical features, or align poorly with your organization's corporate culture. Progent also offers short-term staffing for organizations who need to reinforce their internal Help Desk staff for special tasks or to substitute for vacationing or indisposed workers.
64-bit Computing Consultancy
Microsoft Certified 64-bit Server Support and Integration
Progent's Microsoft-certified consultants can help you plan, document, carry out, manage, and troubleshoot a system-wide migration to 64-bit server and client OS software and applications. Progent can help you pilot your 64-bit infrastructure to make sure it handles all of the important 32-bit programs that you want to retain as well as the latest 64-bit versions of applications you wish to run.
At Home Workers Support Services
24/7/365 Remote Workforce Online Technical Support
Progent has 20 years of experience assisting small and medium-size businesses to design, install, tune, manage, and debug computer networks that support at-home workers.
Remote Support Microsoft Exchange 2016 Migration Planning
Microsoft Exchange 2016 Upgrade Network Consulting
Progent can help your business in any and all facets of your upgrade to Microsoft Exchange 2016 including planning HA architecture for an on-premises, Microsoft cloud connected or hybrid deployment; CAL licensing compliance for Exchange and Windows Server 2012 R2; migrating mailboxes; Hyper-V strategy; determining mass storage capacity required for your virtual machines, databases and log files; setting up hardware load balancing for fault-tolerant CAS services; designing, building and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; preparing the firewall; creating SSL certs; providing client remediation with Office desktop or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).
64-bit Migration Professional
64-bit Migration Professional
Progent's Microsoft-expert engineers can assist you to enhance your desktops from 32 bits to 64 bits. Progent can help your company to calculate the costs and advantages of moving to 64-bit desktop processing, plan an affordable upgrade process that minimizes business interruptions, and offer inexpensive, professional online support to aid your organization to install 64-bit PC desktop operating systems and application programs on your existing computers.
Top Rated Technical Consultants Small Office
Small Office Configuration Services
Progent is a pioneer in affordably delivering enterprise-class network help to small businesses. Progent's success in handling the network service needs of the historically underserved small company market is the combined outcome of major technical and process breakthroughs that have removed a great deal of the traditional costs out of administering IT service, added unprecedented professional expertise into the IT service mechanism, and significantly streamlined the solution process.
Professionals wireless IP phones and Meraki APs
Catalyst Wi-Fi 6 and Wi-Fi 6E AP Security IT Consultant
Progent's Cisco-certified wireless integration consultants can help organizations to configure, manage, and troubleshoot Cisco Wi-Fi products including Cisco's Aironet and Meraki 802.11ac Wi-Fi access points as well as Cisco's Wireless Network Controllers.
Remote Network Monitoring Engineer
24x7 Network Technical Consultant
Remote 24x7 monitoring, proactive alarms, and periodic analytical reporting are crucial to maintaining the health of your network and eliminating preventable and costly downtime. Remote Monitoring and Management technology has advanced so far that companies of all sizes can get a degree of network stability that was previously reserved for large enterprises. Progent can provide a variety RMM options delivered as low-cost service packages designed to assist you to identify and fix a most IT network problems before they can hurt productivity.
Top Quality Technology Consulting Services Dynamics GP
Microsoft Certified Expert Online Technical Support Dynamics GP Accounting
Dynamics GP 2010 accounting software is a comprehensive business management platform that unifies data and processes across your business, communicates easily with other solutions, and connects employees, clients and suppliers unrestricted by time or location. Created for small to mid-size companies, Microsoft Dynamics GP 2010 and Microsoft Dynamics GP Release 10.0 provide functionality for financials, management reporting, project management, inventory and order control, eCommerce, human resource management, customer relationship management, field force automation, manufacturing, retail management, and online business services. Progent can help you set up and manage a reliable, protected server and network infrastructure to support Microsoft Dynamics Great Plains, and can provide experienced Great Plains professionals to help your business benefit from the full potential of Dynamics GP 2010.
Postini Technology Consulting
Anti-Virus Technology Consulting
E-Mail Guard is Progent's affordable spam filtering and virus defense managed service that offers small businesses enterprise-quality protection from spam, viruses, DHA attacks, and other varieties of email-borne assaults on IT networks. E-Mail Guard is built on Postini's perimeter management technology, a full suite of web-managed spam filtering and virus protection services that stop email attacks before they are able to penetrate the company firewall. Perimeter Manager also lets administrators monitor and manage their e-mail application, irrespective of server platform, hardware technology, or data center location.
School District Exchange Services
City Government Cisco Consultancy
Progent has a long background delivering a broad range of remote network consulting and emergency repair services to local governments and school districts throughout the U.S. Progent is one of the industry's pioneers in delivering advanced remote network consulting and has provided IT solutions to organizations in every state. Online support saves travel costs and resolves problems faster than on-premises support.
Cisco Remote Access Information Technology Consulting Firm
Manage Online Cisco Certified CCIE
Progent's Cisco-certified CCIE network consultants can assist you to set up, manage, upgrade and debug Cisco network products. Progent offers Cisco, Meraki and Nexus switch consulting, ASA firewall expertise, Meraki and Aironet Wi-Fi access point consulting, Cisco VoIP phone consulting, and CUCM/CallManager software expertise.
Best Consultant Services Microsoft GP/Great Plains
Microsoft Experts Great Plains Migration Online Troubleshooting
Progent can show you how to plan and implement an efficient move to Microsoft Dynamics GP so that you retain your information, improve your security, modernize your management reporting, take full advantage of Microsoft Office support, and reduce business interruption by creating and executing a smart migration plan. Progent can also help train new Microsoft Dynamics GP/Great Plains 2010 users so you don't waste productivity. Progent can enhance your financial reports and management analytics by offering Crystal Reports consulting, FRx assistance, and Excel expertise. Progent's experience with Microsoft .NET development, Microsoft SQL Server applications, and designing with VBasic, XML and other tools make it possible to produce specialized line-of-business software and eCommerce solutions that integrate transparently with Microsoft Dynamics GP 2010/Great Plains 2010.
.NET C++ Programming Company
Emergency Microsoft Experts .NET Application Developer
Progent's application developers have worked for 20 years with .NET technologies and the Visual Studio development system and are able to build or modernize .NET apps rapidly and affordably.
System Center 2016 Troubleshooting Support and Setup
Microsoft Certified System Center 2016 Cloud Integration On-site Technical Support
System Center 2016 delivers important enhancements for managing hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; unified management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's Microsoft-certified consulting staff offers world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of System Center 2016, extend or tune your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.
Microsoft Windows Security Consulting Firms
Microsoft Windows Network Support
Progent imposes no service activation fee and asks no monthly commitment for services delivered during normal business hours. Progent's small granularity avoids big bills for quick fixes so you will not be forced to permit simple problems to fester.
24 Hour Security Organization Juniper SSG550M Router
Juniper SSG5 Router Cybersecurity Contractor
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
Integration Support Service Desk Sharing Economics
Top Shared Network Support Help Desk Costs Support and Help
Progent's Help Desk Call Center outsourcing and co-sourcing services help organizations to cut costs, increase output, and adapt immediately to fast-changing economic conditions.
Support Services Threat Management Gateway
Forefront TMG Online Support
Forefront Threat Management Gateway is based on the proven security capabilities of Internet Security and Acceleration Server and offers a centrally managed web gateway that delivers a one-server platform for a variety of security functions including an multi-layer firewall, URL filtering, antimalware, IPS, application proxy, VPN control, plus HTTP/HTTPS inspection. Microsoft Forefront TMG 2010 includes advanced web security logging and reporting features, permits custom reporting generated by SQL Server, integrates with Active Directory to simplify policy enforcement, and can be operated as a virtual server to lower expenses and enhance availability. Progent's Microsoft-certified engineers can help you to design and carry out test and production deployments; integrate Forefront Threat Management Gateway with Windows Server 2008, AD, SQL Server, Microsoft Exchange Server, and Microsoft SharePoint 2010; install Forefront TMG 2010 to operate on a virtual server with Windows Hyper-V; and provide ongoing consulting and troubleshooting. Progent can also help your organization to migrate economically to Microsoft Forefront TMG 2010 from Microsoft ISA Server 2006 or 2004.
24/7 Setup and Support Remote Server Management
24/7/365 Desktop Monitoring IT Consultants
ProSight LAN Watch is Progent's server and endpoint monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the state of vital devices that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so that all looming issues can be resolved before they can disrupt productivity.
Engineer ransomware system rebuild
Snatch ransomware recovery Consultancy
Progent's ransomware experts can assist your business to assess your ransomware defenses, monitor and protect your IT environment, help with negotiating a settlement with a hacker, and rebuild a network damaged by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim.
NodeZero Certified Security Penetration Testing Network Security Audit
NodeZero Cybersecurity Penetration Testing Firewall Configuration
Progent's certified security experts can run NodeZero-powered PEN tests to make sure your security defense tools and policies are correctly set up and effective.
Microsoft Office 2000 Support Team
Microsoft Office XP Small Business Computer Consultants
Progent's IT outsourcing support offerings for small companies feature designing Server 2003, Microsoft .NET Server, and BackOffice environments, coordinating upgrades to Microsoft Windows XP, Windows Server 2003, Active Directory, and Exchange 2003 Server, Help Desk Call Center, online and on-premises troubleshooting, fixing stubborn IT issues, and producing a comprehensive security strategy. Progent can help you maximize system availability and throughput via non-stop technologies, redundant network architecture, and proactive server monitoring. Progent also offers special project help for large-scale migrations and can assist with needs definition, product inventory, bill of materials development, vendor selection, purchasing logistics, and professional documentation. Progent's computer outsourcing help also includes education for office productivity packages such as Microsoft Office XP.
Computer Consulting Catalyst 8200
ISR 1000 Router IT Consulting
Cisco offers a full array of routers including routers designed to provide the security, performance, and availability demanded by customers from small offices to global enterprises and ISPs. Cisco routers include support for redundancy, transparent failthrough, and backup power for improved reliability and network availability. Progent can show you how to select and configure Cisco routers to establish a reliable infrastructure for your IT system and to make it economical to grow as you add new users, open new offices, install new services, extend your network to clients and partners, and support a more mobile workforce. Progent can provide help with a range of routers based on Cisco's IOS platform, including Cisco's 800 family of small office routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 3900 and 4000 G2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge applications, CRS Carrier Routing System for core Networks, plus older 2500 and 2700 Series Routers.
PowerPoint 2016 Software Recovery
Office 2016 Security Consulting Companies
Progent's certified Microsoft Office and Microsoft 365 consultants can assist businesses to incorporate Microsoft Office desktop and Microsoft 365 applications including Excel, Office Word, PowerPoint, Outlook, Access, Visio and Publisher into a seamless productivity solution that offers quick ROI and promotes improved business outcomes. Progent can assist your company to integrate Office or Microsoft 365 apps with each other and with additional core Microsoft technologies including SharePoint Server, Microsoft Exchange Server and Microsoft SQL Server running on-premises or hosted in the cloud. Progent can also help you to fix compatibility problems with different versions of Office desktop and can provide customized online training to individuals and groups.
Microsoft 365 PowerPoint Integration Outsourcing
Microsoft 365 Excel Integration Integration
Progent can help your business to understand the wealth of subscription plans available with Microsoft 365, formerly branded Office 365, and integrate your information network with Microsoft 365 so you realize top business value. Progent supports multi-vendor environments that include Windows, macOS or OS X, and Linux operating systems. Progent can also help your business to build and manage hybrid ecosystems that seamlessly combine on-premises and cloud-based products and services.
Emergency Services Network Management Outsourcing
Small Business Network Management Outsourcing Professional
Progent's ProSight portfolio of managed IT services are geared to offer organizations who have minimal internal network administration and support staffs with affordable access to enterprise-class management tools and consulting experts. Benefits of the ProSight catalog of managed IT services include flat-rate network management expenses, smart automation of routine administrative tasks, continual absorption of the latest technology, graceful migration from older technology to current solutions, improved fit between information technology with business goals, guidance from seasoned network experts, and allowing management to concentrate on business rather than fast-evolving network technology.
Open Now Progent Management Installer
Progent Management Team Outsourcing IT
Progent's management team includes industry professionals with decades of background delivering network consulting, troubleshooting, and strategic IT planning to organizations ranging in size from startups to global enterprises. Great support requires great personnel, and Progent has assembled a management staff that can provide businesses with the best service value in the industry.
ProSight domain expiration management Professionals
IT asset management Professionals
ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and managing your IT documentation, you can eliminate up to half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you're making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it.
Firepower Support and Setup
Firepower Firewalls IT Consulting
Cisco's Firepower Next Generation Firewalls (NGFWs) deliver a major performance improvement compared to Cisco's previous-generation ASA 5500-X firewalls and include unified control of advanced cybersecurity features such as application visibility, next-generation intrusion protection with risk prioritization, advanced malware protection, URL filtering, and sandboxing. Progent's Cisco CCIE firewall experts can assist you to design and carry out a smooth upgrade to Cisco Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and show you how to integrate Firepower appliances with Cisco's cloud-based services to build and centrally control network ecosystems that include branch offices, data centers, and cloud resources.
Programming Firm Amazon cloud AMI
Amazon Web Services hybrid cloud integration Outsourced Programming
Progent can provide cost-effective online support to help businesses of any size to integrate Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual machine hosting, Amazon S3, and Amazon Glacier. Progent can help your IT team with every aspect of Amazon AWS migration and troubleshooting including needs analysis, readiness assessment, system design and review, testing, deployment, administration, performance tuning, software license management, disaster recovery mechanisms, and security strategies.
Office Wireless Computer Consulting
Building-to-building Wireless Professional
Progent's wireless professionals can help small organizations design, select, test, install and maintain secure building-to-building wireless bridging products that integrate seamlessly into your existing network while offering a level of security that matches or excels wired interfaces. Progent provides expertise in wireless LAN products from Cisco Aironet and Meraki, Proxim, and additional office wireless providers and can help you identify and deploy the wireless link solutions that match your business requirements.
ISA 2004 Server On-site Technical Support
Microsoft Proxy Server Technical Consultant
Progent's Microsoft certified consultants offer small and midsize companies consulting services for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront Threat Management Gateway and Internet Security and Acceleration Servers contain an advanced application-layer aware firewall that can protect your IT network from attack by external and inside threats. Forefront Threat Management Gateway and ISA Server provide deep inspection of Internet protocols such as HTTP, which allows these security platforms to detect many threats that can elude ordinary firewalls. The integrated firewall and VPN structure of Forefront Threat Management Gateway and ISA Server support stateful filtering and inspection of all VPN traffic. ISA Servers are the mainstay of Microsoft's system security initiative, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security consultants can help you enhance your network security through expert design and integration of Forefront Threat Management Gateway and Microsoft ISA Servers. Progent's Microsoft-certified engineers can assist you to deploy Microsoft Forefront Threat Management Gateway 2010, maintain any version of ISA Server, or upgrade smoothly from ISA Server environments to Microsoft Forefront Threat Management Gateway.
Microsoft Windows Server 2022 Network Consultant
Windows Server 2022 Hotpatching IT Consultants
Progent's certified Windows Server 2022 consultants can help your organization to plan and carry out a cost-effective upgrade to Windows Server 2022 using an on-premises network architecture or a hybrid model that integrates cloud-hosted Windows Server Online with a datacenter-based installation of Windows Server 2022.
Consultancy Skype for Business and Exchange UM Server
Skype for Business IM Consultant
Progent's Microsoft-certified consultants can provide remote and onsite consulting services for organizations of all sizes to assess the costs/benefits of migrating to Microsoft Skype for Business or Skype for Business Online from any release of Lync Server or Office Communications Server. Progent can help you to plan a local, cloud-based or mixed deployment; integrate Skype for Business with Microsoft SQL Server,Exchange, SharePoint and Microsoft or Microsoft 365; set up HA solutions; interface Skype for Business with your PBX system and PSTN gateway; and integrate other collaboration systems like Cisco Video Interop Server. Progent's certified information security consultants can assist you design and verify a security environment for your Skype for Business deployment that meets regulatory requirements.
24x7 Cisco Meraki Network Management Tools Computer Specialist
Cisco Cloud Network Management Computer Installation
Progent's Cisco-Certified network engineers can assist you to run Cisco's network management tools alongside a selection of powerful third-party products to build a complete network management strategy to keep your network running smoothly, fully utilize limited resources, protect your data, recover quickly from device failure or malicious assaults, and allow you to expand or reassign network resources sensibly and economically as your business evolves.
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