Expanding your telecommuter workforce can have a significant effect on IT infrastructure, cybersecurity, and corporate processes. Progent has 20 years of experience helping SMBs to design, configure, administer, tune, and debug IT environments that support work-from-home employees. Progent can assist your Brisbane company to select the appropriate technologies and adhere to best practices in creating and operating a secure virtual ecosystem for teleworkers that facilitates teamwork and returns maximum business value. Progent offers support services that go from as-needed expertise for helping you past challenging IT roadblocks to comprehensive project management to help you carry out mission-critical initiatives.

Progent's consultants can assist Brisbane, Queensland businesses to with any facet of building a high-performing telecommuting environment by providing infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Help Desk augmentation, endpoint security, data protection solutions, and unified management.

Help Desk Support for At-Home Workers
An emergency, company-wide changeover to a telecommuter workforce, which could be driven by an epidemic or as part of a business continuity process, can overwhelm even a high-performing in-house Help Desk. Progent's Call Center services make it possible for organizations to outsource or augment their Support Desk with Progent's online Technical Response Center team.

  • Progent's Standard Call Desk services utilize Progent's nationwide team of online IT support experts along with world-class ticketing and follow-up technology to offer an economical, state-of-the-art Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 PC support from initial service requests to trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to track or revise the status of their current trouble tickets, enter information, and upload screenshots and attachments. Desktop support services are delivered at a significant discount off Progent's normal Level 1 technical service rates, and Progent offers optional fast hand-off to Level 2 and Level 3 IT experts to deal with complex issues. For details, go to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Call Center Augmentation Service enables you to augment your existing Help Desk Call Center staff by sharing delivery of Help Desk support services transparently between your in-house support staff and Progent's extensive team of desktop support engineers and subject matter specialists. Progent's co-managed Support Desk service uses a collective support model utilizing the leading professional services automation (PSA) tool for managing help requests and trouble tickets, assigning responsibility, tracking progress, and producing management reports. For information about how Progent's Call Desk Augmentation Services can enable your business to deliver world-class IT support to your telecommuters, see Progent's Help Desk Call Center augmentation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and managing a productive work-from-home environment for your Brisbane, Queensland organization, phone 1-800-993-9400 or refer to Contact Progent.