Brisbane Remote Workforce Solutions Consultants
Help Desk Augmentation and Outsourcing Consulting Experts
Enlarging your remote workforce can have a significant impact on network architecture, cybersecurity, and corporate processes. Progent has 20 years of experience assisting small and mid-size businesses to design, deploy, manage, optimize, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your Brisbane organization to select the right tools and adhere to leading practices in building and maintaining a safe virtual ecosystem for telecommuters that promotes teamwork and delivers top value. Progent offers support services ranging from on demand expertise for getting you past occasional technical bottlenecks to comprehensive project management to help you successfully complete business-critical tasks.
Progent's consultants can help Brisbane, Queensland companies to succeed with any facet of creating a high-functioning work-from-home environment by delivering infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform customization and training, cloud integration, helpdesk augmentation, data security, backup/restore solutions, and centralized management.
Help Desk Call Center Support for Teleworkers
A fast, enterprise-wide switchover to a telecommuter workforce, which might be activated by an epidemic or as a component of a business continuity plan, can overstretch even a high-performing in-house Support Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or augment their Help Desk Call Center with Progent's online Technical Response Center services.
- Progent's Standard Support Desk support services leverage Progent's nationwide team of online IT support experts along with world-class ticketing and tracking software to offer an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of remote Level 1 PC technical support from initial help requests through trouble ticket generation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables teleworkers to track or revise their current trouble tickets, enter information, and upload screenshots and relevant files. Technical support services are provided at a substantial discount off Progent's ordinary Level 1 technical service charges, and Progent offers optional rapid hand-off to Level 2 and Level 3 support experts to deal with advanced issues. To learn more, see Progent's Standard Helpdesk Services for small companies.
- Progent's Support Desk Augmentation Service allows you to supplement your existing Help Desk team by sharing delivery of Call Desk support transparently between your in-house IT support staff and Progent's nationwide roster of PC support engineers and subject matter specialists. Progent's shared Help Desk service uses a collective support model based on the number one professional services automation tool for managing service requests and ticketing, assigning responsibility, tracking progress, and generating management reports. For details about how Progent's Call Center Augmentation Services can help your company to deliver best-in-class desktop support to your teleworkers, see Progent's Help Desk Call Center supplementation Services.
Contact Progent for Remote Workforce Support Services
To contact Progent about building and managing an efficient work-from-home solution for your Brisbane, Queensland organization, phone
An index of content::
Ransomware Forensics Information Technology Consulting
Nephilim ransomware protection and recovery Services
ProSight Active Security Monitoring (ASM) incorporates cutting edge behavior-based AI technology from SentinelOne to defend endpoints as well as servers and VMs against familiar and zero-day ransomware crypto-worms like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor.
Biggest CrashPlan Backup Professionals
24-7 Specialists MozyPro
Progent offers affordable remote access to engineers skilled in a wide range of utilities and technologies that provide solutions for backing up Windows, Apple Mac, and Linux/UNIX physical and virtual servers and workstations plus laptops and smartphones. Progent can provide consulting support for all major data protection platforms such as Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist Software, HP Data Protector, Double-Take, Mozy, Retrospect for Macintosh, Time Machine, VMware Data Recovery, and FLARs. Progent can assist you to deploy, enhance, or troubleshoot backup systems for a range of environments including on-premises, edge to datacenter, cloud, or a mix.
Network Engineer Patch Management Policy
Duo Zero Trust Security Computer Consultants
Progent has identified five key cybersecurity practices for companies on a tight budget.
After Hours Lync Server 2013 Mirrored Back End Servers Services
Microsoft Lync Server Instant Messaging Consulting
Lync 2013, rebranded Skype for Business, allows businesses of all sizes to create a manageable and secure communications environment that permits the modern Bring-Your-Own-Device computing model with IM, real-time presence, audio/video and web conferencing with application sharing, as well as IP and PSTN calling enabled for a broad range of desktop and mobile endpoints. Progent's certified Lync Server 2013 consultants and system architects can assist your company to assess the advantages of Lync Server 2013, design an on-premises, cloud-resident (via Lync Online) or mixed model appropriate for your current and long-term goals, implement Lync Server 2013 so as to speed up your return on investment, and deliver custom webinar and on-premises training to your management team and end users. Progent offers in-depth expertise in key pieces of a Lync 2013 deployment including Windows Server, SQL Server Express and Exchange, and Progent can help your organization to combine Lync Server 2013 with popular Microsoft Office and Microsoft 365 applications including Outlook clients and PowerPoint.
Aironet 3700 Access Point Technical Support
Aironet 3700 Access Point Computer Consultant
Progent's Cisco-certified wireless networking consulting experts can assist organizations of any size to plan, implement, administer and repair Cisco Aironet Wi-Fi access point environments to provide the throughput, range, density, expandability, security compliance and ease of management needed for seamless access between Wi-Fi and wired networks. Progent can provide affordable remote and on-premises support for end-of-life and new-generation 802.11ac Aironet access points and Progent can assist you design and manage wireless solutions that include indoor and outdoor Aironet APs.
ProSight Reporting Network Infrastructure Management Remote Technical Support
24-7 ProSight Reporting Ticketing Technical Support
ProSight Reporting is a growing line of real-time reporting plug-ins designed to integrate with the top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Configuration Manager 2007 Online Technical Support
Integration Support SCCM 2007 Asset Inventory
Progent's Microsoft-certified consultants can assist you to support Microsoft System Center 2007 Configuration Manager to simplify administration, enhance security, and increase worker output by ensuring that operating systems and applications stay current, managing licensing, and monitoring resource usage profiles to help you make smart buying decisions. When your organization is set to upgrade your SCCM 2007 change management solution, Progent can help you to prepare for and implement an efficient migration to System Center 2012 Configuration Manager.
CCIE Expert Certified Cybersecurity Review Technology Professional
Cybersecurity Review Services
Progent's certified security and compliance consultants can oversee cybersecurity reviews of company-wide security to determine your organization's cybersecurity profile adherence to key industry security standards. Progent offers ongoing managed services for security monitoring, on-demand company-wide security audits, and focused cybersecurity assessments for critical areas of cybersecurity such as endpoints or cloud applications. Progent's qualified security consultants can also run comprehensive information security assessments to evaluate your organization's compliance with important industry security standards such as HIPAA, PCI, and ISO 17799.
24-7 Palo Alto Networks PA-7000 Series Firewalls Cybersecurity Firm
Palo Alto Networks PA-7500 Series Firewall Evaluation
Progent's Palo Alto Networks firewall experts can help you select, configure, and manage Palo Alto Networks PA-Series firewalls to provide a modern security solution that extends across your data center and cloud resources and guards all users anywhere with any endpoint device.
Technology Professional Windows Server 2019 Encrypted Networks
Windows Server 2019 Hyper-V Technical Support Services
Progent's Microsoft-certified Windows Server 2019 consultants can assist your organization to plan and carry out a cost-effective migration to Windows Server 2019 using existing system architecture or a cloud-hosted or hybrid deployment model. Microsoft Windows Server 2019 delivers significant improvements in capacity, speed, ease of management, virtualization, security and compliance, hybrid local/cloud integration, availability, and Linux support.
24 Hour Immediate IT Staff Augmentation On-site Technical Support
Temporary IT Staffing Remote Troubleshooting
Progent's short-term IT staffing services enable organizations to meet the need for IT professionals without dealing with the costs and delays associated with vetting and hiring experienced technical workers and without increasing your permanent workforce.
Network Security Auditing CISSP Certified
CISSP Certified Network Security Architect Specialists
Progent's CISSP-premier cybersecurity consultants can assist organizations of any size with any facet of information system security. Progent can help implement cost-effective cybersecurity solutions that guard a small business from modern malware attacks or Progent can design, configure, and monitor a comprehensive security environment for hybrid networks that support onsite, online, and mobile users accessing network resources spread across a mix of physical sites and various clouds.
UNIX Services
Consultancy Solaris
Progent's Solaris family support experts offer small and mid-size businesses and software developers assistance with administering and maintaining Sun Solaris systems that operate with Microsoft-powered technology. Progent can give your organization contact with Solaris experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISM and CISA credentials. This broad array of experience provides you with a convenient single consulting firm to show you how to create and manage a protected and reliable mixed-platform connectivity and communications solution that supports Sun Solaris and Microsoft coexistence by integrating MS Windows with major variants of UNIX such as Apple Mac OS X, Sun Solaris, IBM AIX, Hewlett Packard HP-UX, BSD, SCO, and SGI/Irix or major Linux platforms including RedHat, SUSE, CentOS, Ubuntu, PCLOS, fedora, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware.
Microsoft Desktop Network Management Services
Network Administration Microsoft and Mac Desktop
Progent offers a broad range of cost-effective consulting and support services to assist your business to install, integrate, repair, and administer desktop PCs and notebooks powered by Windows, Apple macOS and OS X, or popular versions of Linux. Progent can offer on-premises or remote help for single computers or notebooks or work with you to design and implement a large-scale rollout of new or updated operating system software and business applications. Progent can also provide engineers and technical workers to assist your company to prepare for and implement a company relocation or consolidation organized to cause the least possible disruption of your business.
Online HelpDesk Call Center Consultant Services
Computer Support Help Desk IT Consultant
The Helpdesk service delivery model adopted by Progent offers small businesses an dependable alternative to reliance on independent service individuals by offering broad technical knowledge accessible to multiple engineering groups, optional round-the-clock access to urgent assistance, fast escalation to world-class engineers for handling even the most difficult problems, support consistency and reliability, quick follow through overseen by veteran service administrators, a variety of convenient ways for requesting support jobs, and a high level of progress transparency enabled by trouble ticket tracking and accessible via a web portal.
Offsite Workforce Helpdesk Support and Help
Offsite Workforce Helpdesk Services IT Consultant
Progent can provide small and mid-size businesses supplemental or fully outsourced Help Desk support services for an offsite workforce.
Progent Cybersecurity Press Relations Engineer
Progent Press Relations Consultancy
Progent in the News is hosted by cybersecurity expert Darrin Johnson.
Ubiquiti XG switch Services
Ubiquiti U6 Long-Range WiFi AP Consult
Progent can provide quick access to the expertise of seasoned Wi-Fi consultants who can help you to assess the value of Ubiquiti UniFi wireless access points for your company and help you to design, deploy, maintain, and troubleshoot your UniFi wireless network. Progent can also conduct a wireless site survey to assist you to select, configure, and place UniFi wireless APs for optimal coverage and performance.
Top Ranked Small and Midsize Business Network Admin Companies
Cisco and Microsoft Certified Experts Small and Midsize Business Professional
For over 20 years, Progent's consultants have delivered budget-friendly IT design, configuration, debugging, security services, and development for networks of all sizes.
Exchange 2003 Server Upgrade Troubleshooting
Emergency Technology Consulting Services Exchange 2003 Upgrade
Progent's expert support team can help you design and implement an efficient in-place Exchange Server 2003 upgrade plan that minimizes productivity disruption, simplifies long-term service demands, and makes your Exchange Server 2003 easy to administer. For complicated multi-server or multi-site migrations, Progent has the experience to finish your project quickly and affordably. Progent's Exchange 2003 help, troubleshooting, and consulting services include assistance with the configuration of third-party enhancements of Exchange Server 2003 that are best aligned to your business goals.
SQL Server 2014 Cluster Shared Volumes Engineer
Technical Support SQL Server 2014 Virtual Machines
SQL Server 2014 includes major enhancements in critical areas including speed, availability, security, and cloud readiness. Microsoft SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory capability that operates seamlessly with all workloads including OLTP, enterprise data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can deliver cost-effective remote and onsite consulting services such as system design, configuration, administration, remediation, and software development expertise to help organizations of any size to realize fast return from their SQL Server 2014 investment.
Biggest UNIX, Windows Consultant Services
Windows and UNIX Consult
If you are developing UNIX-based software on a network that includes MS Windows-based processors, PCs, and office applications, Progent can provide full-service information technology outsourcing that allows you to concentrate on your field of high-value know-how without the constant distraction of managing your business network. By using automated server monitoring and by providing remote and in-person support when your company needs it, Progent offers an economical alternative for supporting an information system that provides high availability, security, and efficiency. Progent's developer assistance services include full-service information technology outsourcing, virtual infrastructure, online and on-premises service and repair, proactive network monitoring services, and Contact Center outsourcing.
Top Quality IP phones Integration Services
Integration Services Cisco VoIP Phones and CallManager
Progent's Cisco CCIE-certified network infrastructure consultants offer high-level support for Cisco Unified Communications Manager (formerly CallManager). Progent can assist your organization to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and design UCS server high availability solutions.
Hybrid IT Network Consultancy
Small Business Computer Consulting Firms Small and Midsize Business
For more than two decades, Progent's consultants have delivered budget-friendly IT planning, integration, troubleshooting, cybersecurity, and development for networks of all sizes.
Specialists SCDPM 2012 Disaster Recovery
Data Protection Manager 2012 IT Services
Progent's Microsoft-certified consultants offer online or onsite support to help businesses of any size to plan, implement, manage, and troubleshoot a backup-and-restore solution built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent can assist you to upgrade from older releases of Data Protection Manager or from another backup platform, and Progent can optimize your Data Protection Manager deployment for onsite, cloud-based, or hybrid environments. Progent offers as-needed support for fixing especially challenging problems, or full project management services. Progent can also assist you to incorporate Data Protection Manager into a comprehensive disaster recovery plan.
Consultants iPhone patch management
Endpoint patch management Specialist
Progent's support services for software and firmware patch management provide organizations of any size a versatile and cost-effective solution for evaluating, testing, scheduling, implementing, and tracking software and firmware updates to your servers, peripherals {like printers and scanners, network appliances such as routers and wireless APs, and Internet-of-Things devices like sensors and robotics.
Online Support Services Microsoft Exchange
Services Exchange 2007 Server
Progent's expert support team can show you how to define and deploy a smooth in-place Exchange Server 2007 migration plan that avoids productivity downtime, simplifies ongoing support demands, and makes your Microsoft Exchange Server 2007 easy to administer. For complex multi-server or multi-location upgrades, Progent offers the background to finish your move quickly and affordably. Progent's Microsoft Exchange 2007 support, troubleshooting, and design services include expertise with the configuration of outside vendor enhancements of Exchange 2007 Server that are best aligned to your business goals.
Horizon3.ai NodeZero Cybersecurity Penetration Testing Cybersecurity Organizations
24 Hour Horizon3.ai NodeZero Certified Threat Assessment Security Organizations
Progent's certified security experts can run NodeZero-powered threat assessments to verify your security defense tools and policies are correctly set up and effective.
Les Kent has a 35-year history of effective network integration, executive management, sales, and operations. He has shown a talent for creating elegant information technology solutions while working as a system architect, programmer, project manager, implementation expert, and problem solver for small businesses, start-ups, and global enterprises.
SharePoint 2019 PowerApps Consultant Services
Microsoft Certified Expert Consultant SharePoint Online Migration
Progent's certified SharePoint Server 2019 and SharePoint Online experts can provide economical online and on-premises consulting expertise, application development, and troubleshooting services for organizations of all sizes who want to migrate to SharePoint Server 2019 or SharePoint Online from prior releases of SharePoint. Progent can help you plan and execute a cost-effective migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that combines onsite and cloud-based components into a cohesive information management system.
24 Hour Windows Hyper-V 2016 Linux Support
Windows Hyper-V 2016 Migration Professionals
Hyper-V 2016 utilizes key features initially developed for and refined on Microsoft Azure, one of the world's biggest public clouds. This pedigree significantly improves the ability of the Windows Server platform to run private cloud and hybrid cloud/on-premises deployment models by improving security, uptime, scale, manageability, dependability and recoverability. Progent's Microsoft-certified consulting team can help you to evaluate the advantages of Hyper-V 2016 for your organization, set up test environments to confirm the ability of Hyper-V 2016 to run your critical applications, plan a cost-effective network topology for a cloud-centric or hybrid installation, develop and carry out a smooth upgrade plan, educate your IT administration and technical support staff, and deliver ongoing consulting and debugging services to make sure that your Hyper-V 2016 solution delivers maximum business value.
SQL Server 2016 and Windows Server 2012 R2 IT Consulting
Technology Consulting Services SQL Server 2016 Monitoring
Microsoft SQL Server 2016 introduces significant enhancements in speed, capacity, security, high-availability, mobile computing integration, and built-in BI. New features include PolyBase for processing relational and non-relational files simultaneously for data warehousing, Hadoop integration, Row-level Security, Mobile Reports, and centralized control over local and cloud-based resources. Progent's Microsoft-certified consultants can deliver remote and onsite support to assist organizations of any size to deploy, administer or debug any version of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with all key Microsoft technologies including Windows Server, Exchange, SharePoint Server, Microsoft Dynamics GP, Skype for Business, and System Center Operations Manager (SCOM).
Microsoft Experts Exchange 2003 Professional
Exchange 2003 Server Migration Consultant
Progent's Microsoft Certified engineers can provide world-class consulting for corporate-wide implementations of Microsoft Exchange 2007. Progent's experts can show you how to prepare for multi-site Exchange Server rollouts or updates and can provide onsite personnel to assist enterprises with deployments of Exchange Server 2007 in the or any region served by Progent's engineers.
Security Assessment Consulting
Security Evaluation Specialist
Progent's accredited security and compliance experts can conduct cybersecurity reviews of enterprise-wide security to validate your organization's cybersecurity profile adherence to important international security standards. Progent can provide ongoing managed services for security monitoring and response, on-demand company-wide security reviews, and targeted security evaluations for specific areas of cybersecurity such as endpoints or cloud applications. Progent's qualified security consultants can also run extensive information security tests to determine your company's compliance with recognized international security standards including FISMA, NIST, and ISO 17799.
Windows Cluster Shared Volumes On-site Technical Support
Failover Cluster Manager Windows Server 2012 Troubleshooting
Progent's Microsoft-certified failover clustering experts can assist companies of all sizes to evaluate the benefits of adopting Windows Server 2012 clustering technology to create a powerful fault-tolerant/disaster recovery solution, assist your organization to plan and deploy a Windows Server 2012 system, provide online and on-premises consulting services and engineering support for clusters composed of physical servers or virtual ones, and show you how to streamline the administration of failover clusters.
Progent's Management On-site IT Support
Support Organizations Progent Management Team
Progent's management team consists of seasoned veterans with years of experience providing network consulting services, troubleshooting, and long-term information system planning to organizations ranging in size from startups to Fortune 500 companies. Great service requires great personnel, and Progent has assembled a management team able to provide customers with the top service value in the industry.
IT Outsourcing Consulting Group
Ransomware Hotline Networking Specialist
Progent applies no service activation charge and requires no monthly commitment for services provided during normal working hours. Progent's small granularity avoids big invoices for fast fixes so you won't be forced to permit minor problems to stay unaddressed.
Amazon AWS cloud services integration Engineer
Microsoft Certified Partner Amazon EC2 VPN Coder
Progent can provide affordable remote consulting to assist businesses of any size to integrate Amazon AWS cloud services such as Amazon EC2 for virtual server hosting, Amazon S3, and Glacier. Progent can assist you with every aspect of Amazon AWS migration and troubleshooting including needs analysis, preparedness assessment, system design, pilot testing, deployment, centralized administration, performance optimization, software license management, backup/restore mechanisms, and security and compliance.
UNIX, Windows Professional
UNIX with Windows Consultant Services
If your office computer system mixes UNIX, Linux or Solaris technology with Windows, Progent can assist you to incorporate your computers into a unified environment that allows all your operating systems to coexist for easy management, seamless dataflow, high dependability, superior performance, and strong protection. Progent's UNIX and MS Windows integration support offerings include network infrastructure integration and service, support for Windows services for UNIX, online server monitoring and administration, online technical support and repair, in-person technical support, and Contact Center outsourcing.
ISA 2004 Server Support and Help
ISA Server Remote Technical Support
Progent's Microsoft-certified ISA Server 2004 consultants have long experience with Internet Security and Acceleration Server configuring ISA Server-based security installations for IT networks with multiple sites, remote workers, and mission-critical web applications. Progent's ISA Firewall experts can assist your company in designing and deploying a configuration of ISA Server 2000 or ISA 2004 Server that supports your network protection needs without overly restricting your IT system productivity. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or any up-to-date editions of Internet Security and Acceleration Server.
Windows and Solaris IT Consultant
Windows and UNIX Consultants
Progent can assist you to plan and implement an efficient migration from a UNIX-powered IT environment to a network powered by Microsoft Windows and capable of running Microsoft's familiar office productivity suites, commercial applications, and developer platforms. Progent's UNIX, Windows and Cisco consultants and software development specialists can show you how to preserve your data and minimize productivity discontinuity by designing an effective transition plan that preserves your existing investments in UNIX application and infrastructure. UNIX-to-Windows migration support services available from Progent include evaluation of current environment, migration planning and testing, Microsoft Exchange migration services, information and application software porting, and server and storage system migration and economization.
Top Rated scom 2016 Amazon AWS integration On-site Technical Support
Top scom 2016 hybrid cloud monitoring Integration Support
System Center 2016 Operations Manager (SCOM 2016) is designed to promote top performance and dependable availability for critical workloads by providing centralized, mixed-platform monitoring of IT resources installed throughout local datacenters and cloud environments. Progent's SCOM consulting group offers world-class online and onsite expertise to help organizations of all sizes to plan, implement, tune, enhance and troubleshoot Operations Manager 2016 deployments. Progent can assist your company to move to SCOM 2016 from older versions or from different monitoring products, or combine multiple monitoring tools into a cohesive infrastructure management ecosystem. Progent can also help you expand your SCOM 2016 scope to include resources hosted on public clouds including Microsoft Azure and Amazon AWS.
Microsoft Certified Expert ISA Server Integration Support
IT Consultant Microsoft Proxy Server
Progent's certified ISA Server consultants have long experience with Internet Security and Acceleration Server developing Microsoft ISA Server-based security solutions for IT networks with multiple offices, mobile users, and mission-critical eCommerce applications. Progent's Microsoft Firewall experts can help your company in designing and implementing an installation of ISA Server 2000 or ISA Server 2004 that meets your information protection requirements without adversely restricting your IT system accessibility. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or any up-to-date versions of Internet Security and Acceleration Server.
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