Enlarging your telecommuter workforce can have a major impact on IT architecture, security, and corporate culture. Progent has two decades of background assisting small and mid-size businesses to plan, deploy, manage, optimize, and debug IT networks that support at-home workers. Progent can help your Brisbane organization to pick the right tools and follow best practices in creating and maintaining a secure virtual office ecosystem for telecommuters that facilitates collaboration and delivers maximum value. Progent offers services that go from on demand expertise for getting you past challenging technical bottlenecks to full project management to help you successfully complete mission-critical initiatives.

Progent can assist Brisbane, Queensland companies to with any facet of creating a high-performing work-at-home environment by delivering infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, Call Desk services, cybersecurity, data protection solutions, and unified management.

Help Desk Support for Telecommuters
A fast, enterprise-wide transition to a telecommuter business model, which might be driven by an epidemic or as a component of a disaster recovery/business continuity process, can overstretch even a well-staffed in-house Help Desk. Progent's Call Center services allow organizations of any size to outsource or expand their Help Desk by using Progent's remote Technical Response Center team.

  • Progent's Standard Call Center services leverage Progent's extensive team of remote IT support experts combined with world-class trouble ticketing and follow-up technology to offer an affordable, advanced Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 PC support from service requests through ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to track or update the status of their current tickets, add details, and upload screen captures and relevant files. Technical support services are delivered at a substantial price reduction off Progent's ordinary Level 1 desktop service rates, and Progent offers optional fast escalation to Level 2 and Level 3 support experts to deal with complex issues. To learn more, go to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Support Desk Supplemental Service allows you to augment your current Help Desk Call Center staff by splitting delivery of Call Center support seamlessly between your in-house IT support staff and Progent's nationwide roster of PC support technicians and subject matter experts. Progent's shared Help Desk service is based on a co-sourcing support model utilizing the number one professional services automation tool for managing service requests and trouble tickets, assigning ownership, monitoring progress, and producing reports. For details about how Progent's Support Desk Augmentation Services can help your business to provide best-in-class desktop support to your from-home workers, visit Progent's Help Desk augmentation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and maintaining a productive work-from-home environment for your Brisbane, Queensland company, phone 1-800-993-9400 or go to Contact Progent.