Brisbane At Home Workers Connectivity Consulting
Help Desk Solutions Consulting
Enlarging your telecommuter workforce may have a significant effect on IT infrastructure, security, and corporate workflows. Progent has 20 years of background assisting businesses of all sizes to plan, configure, administer, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can help your Brisbane organization to pick the appropriate technologies and adhere to best practices in creating and operating a safe virtual solution for teleworkers that facilitates teamwork and delivers top value. Progent can provide services that go from on demand expertise for getting you past challenging technical roadblocks to full project management to help you successfully complete business-critical initiatives.
Progent can assist Brisbane, Queensland businesses to with any facet of creating a high-performing work-from-home environment by delivering network infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, public cloud integration, Call Desk augmentation, endpoint security, backup/restore solutions, and streamlined management.
Help Desk Support for Telecommuters
An emergency, company-wide changeover to a teleworker workforce, which might be activated by an epidemic or as a component of a disaster recovery preparedness plan, can overstretch even a high-performing in-house Call Center. Progent's Help Desk Call Center services make it possible for businesses to outsource or expand their Call Center by using Progent's online Technical Response Center services.
- Progent's Standard Help Desk services utilize Progent's extensive team of online technical support experts combined with enterprise-class ticketing and follow-up software to provide an affordable, state-of-the-art Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of online Level 1 desktop support from initial help requests to trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables at-home employees to track or edit the status of their active tickets, enter information, and append screen captures and attachments. Desktop support services are delivered at a significant price reduction off Progent's normal Level 1 technical support charges, and Progent makes available optional rapid escalation to Level 2 and Level 3 IT experts to resolve advanced issues. For details, refer to Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Help Desk Augmentation Service enables your company to augment your existing Help Desk staff by sharing responsibilities for Call Center support transparently between your regular IT support staff and Progent's nationwide roster of desktop support technicians and subject matter specialists. Progent's co-managed Help Desk service uses a co-sourcing support solution utilizing the leading professional services automation (PSA) tool for handling service requests and ticketing, establishing ownership, monitoring progress, and generating reports. To find out how Progent's Call Desk Augmentation Services can enable your company to provide world-class IT support to your telecommuters, visit Progent's Help Desk augmentation Services.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and managing an efficient work-from-home environment for your Brisbane, Queensland organization, phone
An index of content::
Outsourcing Help Desk Call Center
Help Desk Software Selection and Deployment Online Support
The Help Desk support model used by Progent gives small companies an affordable alternative to dependence on freelance consultants by offering broad technical knowledge accessible to numerous engineering groups, optional 24x7 availability of urgent assistance, fast escalation to world-class engineers for solving the most intractable problems, support consistency and reliability, prompt follow-up overseen by veteran support managers, a choice of easy-to-use techniques for requesting support jobs, and a high level of process visibility made possible by ticket tracking and accessible via a web portal.
Microsoft Teams hybrid Services
Microsoft Teams high availability Consultancy
Progent can assist your organization to plan a migration to Microsoft Teams from Skype for Business and configure, manage, and troubleshoot a cloud-based or mixed deployment of Teams. Progent can help you to integrate Teams with Microsoft 365 apps, Exchange Online, SharePoint Online, and your PSTN gateway.
24/7 SentinelOne Endpoint Security Specialists
Consult SentinelOne Singularity XDR
Progent is a reseller and consulting firm for SentinelOne's Singularity product line, a subscription-based, cloud-first threat management platform that incorporates AI software and advanced services to deliver comprehensive endpoint detection and response (EDR).
NodeZero Cybersecurity Penetration Testing Network Security Auditing
NodeZero Certified Threat Assessment Consultant
Progent's certified cybersecurity consultants can perform NodeZero-based PEN tests to make sure your security monitoring and protection tools and policies are properly configured and effective.
Fault Tolerant Colocation Technology Professional
Non-stop Data Centers IT Consultants
Progent's Data Center professionals can help you select high availability data centers that meet the particular needs of your company. High availability colocation sites are particularly appealing to small businesses because of their low cost and simplified logistics compared to pursuing a do-it-yourself approach. Attempting to build an in-house data center with even a minimum level of fault tolerance is too expensive for typical small companies. Progent can show you how to get all the advantages of high availability data centers and 24x7 colo sites by providing a full range of engineering and maintenance services.
Barracuda Backup Local IT Consulting
Support Outsourcing Barracuda Backup LiveBoot
Barracuda Backup is an affordable, subscription backup/restore service for small and mid-size organizations. A Barracuda Backup deployment can include a custom-designed physical appliance manufactured by Barracuda or a software-based appliance with similar features but which uses your own storage hardware. Barracuda Backup safeguards vital business data generated locally, at one or multiple remote sites, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a Barracuda Backup appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants can provide a broad range of consulting services to assist your business to plan, integrate, manage and repair a BDR system based on Barracuda Backup.
ProSight Hosting for Virtual Servers Specialist
Private Clouds for Small Businesses Consulting
Progent's ProSight Virtual Hosting and Management service provides comprehensive hosting of a small company's servers in a solution that gives the highest level of availability and scalability and is in addition easy to move to another host. ProSight Virtual Hosting options are based upon proven virtualization architectures that allow small and midsize companies with multi- platform environments to save significantly on the costs of capital equipment, system support, and IT management while benefiting from world-class reliability and an unmatched degree of vendor independence.
Comprehensive Event Management Online Troubleshooting
Comprehensive Event Management Consulting
Medium-size businesses can enjoy all the advantages of Microsoft System Center Operations Manager 2007 and have fast access to Progent's Microsoft and Cisco Premier Certified network consulting experts. With Progent's economically priced IT support packages, medium-size organizations can choose a basic co-sourcing service program based on System Center Operations Manager with server monitoring, automated alerts, comprehensive system analysis, Help Desk Call Center, and online service. For companies with mission-critical environments who need zero-downtime networking, Progent offers a complete round-the-clock outsourcing package. Progent offers expertise in Microsoft Operations Manager 2007 to offer medium-size company networks enterprise-class reliability, security and performance.
Co-managed Help Desk Network Engineer
Onsite Technical Support Virtual Helpdesk
Progent's Co-managed Help Desk service allows your business to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution built around ConnectWise Manage, the top shared professional services automation platform for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Ubiquiti UniFi Mobile App Consulting
Ubiquiti UniFi U7 Pro Max WiFi AP Consult
Progent offers fast access to the skills of seasoned wireless specialists who can assist organizations to determine the value of Ubiquiti UniFi wireless access points for your company and assist you to plan, deploy, manage, and troubleshoot your UniFi network. Progent can also conduct a Wi-Fi site survey to help you to select, configure, and place UniFi Wi-Fi access points for optimal signal coverage and throughput.
Microsoft Certified Partner Dynamics GP ODBC Engineers
Computer Consultants Dynamics GP Software Development
Progent's background delivering Microsoft .NET support and Microsoft SQL Server consulting, and Progent's programming experience with VBasic, XML, and additional developer tools make it possible to design custom line-of-business programs and eCommerce environments that operate transparently with Microsoft Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP reporting consultants can show you how to create reports that allow you to analyze your business more effectively, turning uncooked data into valuable understanding of your business.
Server Consolidation Network Consulting
Immediate Server Consolidation Technology Consulting Services
By using virtual servers, companies are able to run many virtual servers on one physical server. Virtualization technology allows companies to enjoy all the benefits of server isolation, but without the costs that goes with purchasing additional server hardware. Virtualization is also the critical technology behind private clouds, which offer major advantages such as reducing the costs of capital equipment, facilities, and administration while enhancing data security, system reliability, and recoverability. Other key server management options include network monitoring software, Windows Server Update Services, and remote system management hardware. Progent's certified server management consultants can assist you in all areas of server virtualization and management to enable your business to contain expenses and save time.
DopplePaymer ransomware recovery Consulting Services
Consulting Services MongoLock ransomware recovery
Progent's seasoned ransomware recovery experts can help you to rebuild a network damaged by a ransomware cryptoworm such as Ryuk, WannaCry, NotPetya, or MongoLock.
Computer Consulting ASA 5505 Firewall
Firewall On-site Technical Support
Progent's CCIE-certified network infrastructure consultants can help your organization to maintain legacy PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X security appliances. Progent can also assist you to set up, administer, upgrade and troubleshoot Cisco ASA 5500-X security appliances with Firepower Services.
ProSight Remote Network Infrastructure Monitoring Network Consulting
Online Troubleshooting ProSight Automatic Network Mapping
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and debug their networking appliances like switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating complex network management processes, WAN Watch can knock hours off common chores like network mapping, expanding your network, locating devices that require important software patches, or identifying the cause of performance problems.
Supplemental Helpdesk Remote Support
24 Hour Shared Support Desk Engineer
Progent's Co-managed Call Center service allows your IT organization to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's pool of certified desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution built around ConnectWise Manage, the leading shared PSA tool for managing end-user service requests, ticketing, ownership, status tracking, and reporting.
Small Business IT Support Microsoft Certified
Microsoft Partner Outsourcing IT Support
Progent is a Microsoft Certified Partner with accredited competencies such as Advanced Infrastructure Solutions. Microsoft Certified Partners are the elite organizations who earn the highest client satisfaction and are afforded the closest operational relationship with Microsoft. The understanding, capabilities, and commitment needed to earn the status of Microsoft Certified Partner pays dividends to Progent's clients by allowing Progent to provide your company more complete solutions for your information system.
Specialist Co-managed Call Center
Co-managed Service Desk Onsite Technical Support
Progent's Computer Helpdesk Outsourcing Services for PC desktop technical support are designed especially for small businesses who need immediate access to a Help Desk Service Center with professional telephone support and effective escalation options but who have to work within a limited IT budget. Important features of Progent's Help Desk Outsourcing Support Services include: Help Desk Call Center Phone Support, Secure Remote Access Support, Initial System Evaluation, Expert Prioritization, Virtual Help Desk Call Center Support, Per Minute Billing, and Help Desk Call Center Applications Selection and Integration.
Top Quality Stealth Penetration Testing Evaluation
Security Penetration Testing Security Group
Stealth penetration checking is an important component of any comprehensive IT system security plan. Progent's security experts can run thorough intrusion tests without the awareness of your organization's internal network support staff. Unannounced penetration checking uncovers whether current security defense systems such as intrusion incident warnings and event history analysis are correctly configured and actively monitored. Progent can provide ongoing autonomous PEN testing to define your internal/external attack surface and to identify ways that vulnerabilities, improper configurations, compromised credentials, skipped patches, and dangerous product defaults can be combined by hackers into the multi-front attacks typical of the latest strains of ransomware.
Cisco Security Online Help
Urgent Consolidation Cisco VoIP
Progent can provide fast remote support from Cisco CCIE network infrastructure consultants. Progent's CCIE consultants can connect to your network using powerful remote support utilities to provide quick and affordable analysis and remediation of urgent network infrastructure problems.
After Hours System Center 2016 Security Network Consultant
Microsoft Certified Partner System Center 2016 and Intune Help and Support
Progent has over 20 years of background deploying, maintaining and troubleshooting the core components included with Microsoft System Center and can help your organization to design, configure, manage, and repair your Microsoft System Center ecosystem to maximize the availability and performance of your applications and infrastructure across multiple Windows and Linux/Unix operating systems and local and Cloud-based datacenters. Progent's consultants can assist you to migrate to the current version of System Center from an earlier one or from another datacenter management solution to provide the advantages of best-in-class deployment, centralized management, security, plus datacenter and application availability and performance monitoring.
24x7 Catalyst Wi-Fi 6 AP Site Survey Consultant
Catalyst Wi-Fi 6 and Wi-Fi 6E AP Placement Support and Help
Progent's Cisco-certified Catalyst 802.11ax Wi-Fi 6 and Wi-Fi 6E Access Point consultants offer affordable remote and onsite help for Catalyst Wi-Fi 6 and Wi-Fi 6E wireless access points (WAPs).
Windows Server 2016 Computer Consultant
Windows Server 2016 Hybrid Configuration Specialists
Progent's Windows Server 2016 disaster recovery/business continuity consultants can assist your organization to plan and deploy a DR system based on Microsoft's cloud-tested Failover Clustering tools such as Cluster OS Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for zero-data-loss Recovery Point Objective (RPO), Storage Spaces Direct for high-performance storage clusters using commodity hardware, VM Load Balancing for enhancing the speed and fault-tolerance of Failover Clusters while minimizing capital investment and operational expenses, and Cloud Witness for fast, economical creation of a failover cluster quorum witness.
Amazon Marketplace Web Service Developer
Amazon MWS integration Development
Amazon Marketplace Web Service (Amazon MWS) is an integrated collection of APIs that enables Amazon sellers to streamline their business processes by automating key sales functions including listings, orders, shipments, fulfillment, and reports. By tapping into Amazon's vast online ecosystem and automating their sales, vendors can expand their reach, reduce their operating costs, improve reaction time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can collaborate with your development team and provide programming, workflow integration, project management support, and training so you can cut development time and expedite your ROI.
Dynamics GP Web Services Consultancy
Dynamics GP Software Development Professionals
Progent's background delivering Microsoft .NET services and SQL Server help, and Progent's programming experience with VBasic, XML, and additional developer platforms enable Progent to create custom line-of-business applications and eCommerce environments that integrate seamlessly with Dynamics GP Software. Progent's Microsoft Dynamics GP management reporting consultants can show you how to design reports that let you track your business more thoroughly, turning uncooked information into useful understanding of your company and customers.
Computer Engineer Shared Service Desk
Information Technology Consulting Shared Help Desk
Progent's Co-managed Help Desk service makes it possible for your business to split the load for Help Desk services transparently between your in-house IT staff and Progent's pool of veteran technical support technicians and subject matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution based on ConnectWise Manage, the leading shared PSA tool for managing end-user service requests, ticketing, ownership, status tracking, and metrics.
24/7 Onsite Technical Support Threat Management Gateway 2010
Technology Consulting Services Forefront Threat Management Gateway
Forefront TMG 2010 builds on the powerful security technologies of Microsoft Internet Security and Acceleration Server 2006 and offers a centrally administered Internet gateway that delivers a one-server platform for a variety of security functions such as an multi-layer firewall, URL monitoring and filtering, antimalware, intrusion protection, reputation services, Virtual Private Network control, plus HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway provides advanced web security logging and reporting features, allows custom reports generated by SQL Server, integrates with Active Directory to streamline policy enforcement, and can be deployed as a virtual machine to cut costs and improve recoverability. Progent's Microsoft engineers can help your company to design and carry out test and production deployments; interface Microsoft Forefront Threat Management Gateway with Windows 2008, AD, SQL Server, Exchange Server 2010, and SharePoint 2010; install Microsoft Forefront Threat Management Gateway 2010 to operate on a virtual server with Windows Hyper-V; and deliver ongoing support and repair services. Progent's consultants can also help your organization to upgrade smoothly to Forefront Threat Management Gateway 2010 from ISA Server 2006 or ISA Server 2004.
Immediate Network Consultants Citrix FlexCast
XenDesktop Outsourcing
Citrix has developed a comprehensive line of products that provide enterprise-grade manageability, expandability, and responsiveness for server virtualization and for server-based delivery of Windows desktops and Windows applications. For managing virtualized desktops and applications, Citrix offers XenDesktop and XenApp. For making and administering virtual servers, Citrix offers XenServer and Essentials for Hyper-V. Progent's Citrix-certified engineers can assist your company to evaluate the strategic advantages of Citrix technology and help you design, validate, deploy, optimize, and support Citrix solutions.
Cisco and Microsoft Network Skills Transfer
Microsoft Experts Server Knowledge Transfer
Progent practices information transfer from Progent's support experts to customers. By educating clients to handle technical issues that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find services where Progent has little competition. Mid-size companies who work with familiar freelance service providers or who maintain in-house IT staffs benefit when Progent passes on information about critical technology and tested methodologies to make their networks more reliable, protected, and efficient.
24-7 Oregon Outsourced IT Services
Microsoft, Cisco and Security Certified Experts Nationwide Support Tech Support For Small Business
If your company does not require urgent remote support but expects to need assistance with your information system soon, you can save time and money and ensure that the appropriate expertise will be available when you require it by contacting a Progent sales specialist and signing up as a client. For more information, call 800-993-9400 or send email to information@progent.com.
XenApp Windows Application Delivery Consultants
Virtual Applications Hub Support Services
Progent's Citrix experts can assist you to plan, install, manage, and support a virtualized Windows application delivery and management system built on XenApp. Progent's Cisco CCIE network consultants can show you how to optimize your infrastructure for distributing server and client-side applications, and Progent's remote datacenter support experts can assist you to manage and maintain a remote datacenter that offers high availability, advanced security, and rapid disaster recovery.
IT Consultant Small Business WAP581
Small Business WAP321 On-site Support
Progent's Cisco-certified wireless technology consulting experts can help you to deploy, manage, and debug Cisco Small Business Wireless Access Points.
Firepower Management Center Outsourcing
CCNP Expert Certified ASA and PIX Consulting
Progent's Cisco-Premier technology consultants offer experienced PIX Firewall support services encompassing architecture, implementation and maintenance of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers strong user and application policy enforcement, mutlivector threat protection, and safe connectivity services. Extending from small, easy-to-install desktop devices for small offices and home offices to scalable gigabit products, Cisco PIX firewalls offer a healthy combination of security, speed and availability for business networks of all sizes. PIX firewalls are based on a hardened, specially designed platform, PIX OS, minimizing possible OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls provide an array of integrated protection and connectivity services, including advanced application-aware firewall services, VoIP and multimedia security, multi-site and remote-access IPsec VPN connectivity, intelligent networking services, and flexible management solutions. Progent's network consultants can show you how to select and integrate any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
24x7x365 Mac voice mail Support and Help
Entourage and Exchange Online Technical Support
Exchange Servers and Macintosh computers can work together efficiently. Progent's Mac and Microsoft certified consultants can help you install Microsoft Entourage and Exchange so your Apple Macintosh users can work closely with colleagues who run Outlook. With Exchange and Entourage 2008 or 2004 for Mac, Exchange and Apple Macintosh systems can coexist, allowing Mac users to receive and transmit messages, examine the GAL, import addresses, sync up calendars, and invite fellow workers to meetings with your Exchange account. Progent will verify that your Microsoft Server is appropriately configured and that LDAP and Outlook Web connectivity are working. Progent also can provide specialized one-on-one Entourage education.
Support Services Microsoft LCS Server 2007
Live Communications Server Support and Setup
Microsoft Communications Server provides Instant Messaging and Real Presence in a scalable, world-class solution offering advanced security, seamless integration with additional Microsoft software, an expandable, industry-standard development platform, and support for regulatory mandates such as HIPAA, SOX, and GLB. Communications Server allows lower costs and elevated operational efficiencies, enhanced worker output, and stronger IP security. Microsoft Communications Server 2007 has been replaced by Lync Server, which in turn has been revamped and renamed Skype for Business. Progent's certified unified communications experts offer online and on-premises configuration support and mediation help for your Office Communications Server 2007 environment and can assist you to evaluate the costs and benefits of migrating to Skype for Business. Progent can also help you to plan and implement a smooth upgrade that will add business value to your IT system
Internet of Things patch management Specialist
Network infrastructure patch management Engineer
Progent's support services for software/firmware update management provide businesses of all sizes a versatile and affordable solution for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your servers, endpoint devices printers, network infrastructure appliances such as routers and Wi-Fi access points, and IoT devices such as alarms and health monitors.
Networking Firm Value Pricing
Consultant Hourly Rate Computer Consultancy
Progent's pricing model is to charge for remote support and on-site help per minute. Consequently, you are billed exclusively for delivered services. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. Also, Progent applies no initialization charge and requires no monthly commitment for support services delivered during regular working hours. Many support firms impose large minimum fees or charge for every quarter hour or longer. Progent's small granularity avoids large bills for quick fixes so you won't be tempted to permit less critical problems to stay unaddressed.
Exchange 2013 In-Place Hold Support and Setup
Microsoft Certified Partner Exchange 2013 EAC On-site Technical Support
Microsoft Exchange Server 2013 incorporates major enhancements to the functionality of Exchange 2010 and delivers powerful new features as well as a revamped architecture. These improvements favorably impact key IT areas including ease of administration, availability, security, operational costs, teamwork, scalability, performance, compatibility, and the user experience. Progent's Microsoft-certified Exchange 2013 consulting experts can help you evaluate the possible business benefits of migrating to Exchange 2013, create a cost-effective validation and deployment plan, and educate your IT team to maintain your Microsoft Exchange Server 2013 solution. Progent can also provide affordable online consulting and management services for Microsoft Exchange 2013.
Security Consultants Juniper SRX1600 Firewall
Juniper SRX5400 Firewall Cybersecurity Organizations
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
Online Support Services Comprehensive Event Management
Largest Microsoft System Center Operations Manager Support and Help
Progent provides a variety of IT service bundles for small businesses. These IT outsourcing and network monitoring solutions are based on the proactive problem handling capabilities of System Center Operations Manager 2007, a next-generation network and IT support product that tracks the reliability, throughput, and security of your network and identifies potential troubles before they can bring down your system. With Progent's affordably priced network service packages, small companies can choose a simple co-sourcing package based on System Center Operations Manager 2007 with network monitoring, reporting, Help Desk and online service or a comprehensive round-the-clock outsourcing package.
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