Expanding your remote workforce may have a major impact on IT architecture, security/compliance, and company workflows. Progent has 20 years of background assisting businesses of all sizes to plan, configure, manage, optimize, and troubleshoot IT environments that incorporate a remote workforce. Progent can help your Brisbane company to select the appropriate tools and adhere to leading practices in creating and operating a secure virtual office solution for telecommuters that facilitates collaboration and delivers maximum value. Progent can provide support services ranging from as-needed guidance for helping you over challenging technical roadblocks to comprehensive project management to help you successfully complete mission-critical initiatives.

Progent can help Brisbane, Queensland organizations to succeed with any aspect of building a high-performing remote work environment by delivering infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Help Desk augmentation, security monitoring, backup/restore solutions, and centralized management.

Help Desk Services for Telecommuters
An emergency, organization-wide switchover to a teleworker workforce, which could be motivated by a pandemic or as a component of a disaster recovery plan, can overstretch even a high-performing in-house Support Desk. Progent's Help Desk services make it possible for businesses to outsource or expand their Help Desk Call Center with Progent's online Technical Response Center team.

  • Progent's Standard Call Center services utilize Progent's extensive network of remote technical support specialists combined with world-class ticketing and tracking technology to offer an economical, advanced Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of remote Level 1 PC support from initial service requests through ticket generation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal enables at-home employees to track or update the status of their current trouble tickets, enter details, and upload screen captures and relevant files. Desktop support services are delivered at a significant price reduction off Progent's normal Level 1 technical service charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support specialists to resolve complex problems. For more information, visit Progent's Standard Helpdesk Services for small businesses.
  • Progent's Call Center Augmentation Service enables you to augment your current Help Desk Call Center staff by sharing responsibilities for Call Center support seamlessly between your in-house IT support staff and Progent's nationwide roster of desktop support technicians and subject matter specialists. Progent's co-managed Help Desk Call Center service is based on a co-sourcing support solution utilizing the number one professional services automation (PSA) tool for handling help requests and ticketing, establishing ownership, tracking progress, and producing management reports. To find out how Progent's Help Desk Supplementation Services can enable your business to deliver best-in-class IT support to your telecommuters, refer to Progent's Support Desk supplementation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and managing an efficient work-from-home solution for your Brisbane, Queensland business, phone 1-800-993-9400 or visit Contact Progent.