Brisbane Work from Home Employees Solutions Advisor
Help Desk Solutions Consulting Services
Enlarging your at-home workforce can have a significant effect on IT infrastructure, cybersecurity, and company processes. Progent has 20 years of background assisting businesses of all sizes to design, deploy, administer, optimize, and troubleshoot IT networks that incorporate a remote workforce. Progent can help your Brisbane organization to pick the right tools and adhere to leading practices in building and operating a secure virtual office ecosystem for teleworkers that promotes collaboration and delivers top value. Progent offers services that go from on demand expertise for getting you over challenging technical roadblocks to full project management to help you carry out mission-critical tasks.
Progent can assist Brisbane, Queensland companies to succeed with any aspect of building a high-performing work-from-home environment by providing infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud integration, Help Desk services, data security, data protection solutions, and streamlined management.
Help Desk Services for At-Home Workers
An emergency, enterprise-wide switchover to a teleworker workforce, which could be driven by an epidemic or as a component of a disaster recovery preparedness plan, can overstretch even the most efficient internal Call Center. Progent's Call Center services allow businesses to outsource or supplement their Help Desk Call Center by using Progent's remote Technical Response Center team.
- Progent's Standard Call Desk services leverage Progent's extensive team of online IT support experts along with enterprise-class ticketing and tracking technology to provide an affordable, modern Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 desktop technical support from initial service requests to trouble ticket creation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables teleworkers to track or update the status of their current trouble tickets, enter information, and append screenshots and relevant files. Desktop support services are provided at a significant price reduction off Progent's ordinary Level 1 technical service charges, and Progent offers optional fast hand-off to Level 2 and Level 3 support specialists to deal with complex issues. To learn more, refer to Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Call Desk Augmentation Service allows you to expand your existing Support Desk organization by splitting responsibilities for Help Desk support seamlessly between your regular IT support personnel and Progent's extensive pool of PC support technicians and subject matter experts. Progent's shared Help Desk Call Center service uses a collaborative support solution utilizing the leading PSA platform for managing help requests and trouble tickets, assigning ownership, tracking progress, and producing management reports. To learn how Progent's Call Center Supplementation Services can enable your business to provide best-in-class desktop support to your from-home workers, refer to Progent's Support Desk supplementation Services.
Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and managing a productive telecommuter environment for your Brisbane, Queensland company, phone
An index of content::
Consultant Services Exchange Server Migration
Microsoft Exchange 2010 Migration Services
Progent can provide comprehensive help for every phase of your Microsoft Exchange 2010 upgrade with services that include end-to-end project management services, site readiness preparation, project planning, cost estimates of all new software licenses and equipment required, suggested vendor sourcing, system verification at customer site or at Progent's testing lab, managing temporary coexistence of Exchange Server 2010 and Exchange 2003 or 2007, deployment of the production system, deactivating the old system, and training for customer's IT group and end users.
SQL Server 2019 Development Remote Support Services
SQL Server 2019 Disaster Recovery Technology Consulting
Progent's Microsoft-certified SQL Server 2019 experts can help you to evaluate the business case for upgrading to SQL Server 2019 and can deliver rapid remote or on-premises access to experts in system design and integration, software programming, database administration, and network security.
Windows Server 2022 integration Support
Windows Server 2022 Windows Defender ATP Onsite Technical Support
Progent's certified Windows Server 2022 experts can assist your organization to design and carry out a cost-effective migration to Windows Server 2022 using an on-premises network architecture or a hybrid deployment model that integrates cloud-hosted Windows Server on Azure with a datacenter-based implementation of Windows Server 2022.
Microsoft 365 Excel Power BI Contract Programming Firm
Excel 2013 Desktop Consultant Services
Progent's certified Excel and Office 365 Excel consultants can provide a wide range of remote services to help your organization to design, develop, pilot test, deploy, manage, and debug applications powered by any version of Microsoft Excel, including Office Excel desktop and Office 365 Excel. Progent can assist you to upgrade your existing Excel solutions to the latest releases of Excel, support Excel on Apple iOS-powered iPhones and iPads and Android smartphones and tablets, and identify and fix compatibility problems between different releases of Excel. Progent offers as-needed help to clients who need a fast fix to a stubborn issue related to Excel and Progent can also provide comprehensive project management support for upgrading or developing line-of-business application software based on Excel. Progent's affordable online training for Office Excel can be custom tailored to address the needs of individual users or groups.
Nexus Switch FabricPath Online Troubleshooting
Nexus Switch VXLAN Support and Integration
Cisco Nexus series switches are designed to deliver the speed, expandability, uptime, cloud readiness, density, security and manageability needed to act as the heart of a world-class data center. Progent's CCIE-certified Nexus switch experts are available to provide remote and on-premises consulting and troubleshooting services to help you to create an optimal switch architecture, build test systems to validate your switching solution, deploy Nexus switches, create and enforce effective policies, run security vulnerability assessments, set up proactive monitoring and alert systems, fully utilize resources by means of virtualization technologies, troubleshoot switching and routing issues, optimize performance, plan for expected growth, and take advantage of the powerful high-availability (HA) capabilities incorporated into Nexus products. Progent's consultants can also help you to migrate non-disruptively from outdated Nexus models or Catalyst switches to current Nexus platforms.
SCVMM 2012 Templates IT Services
Microsoft Certified SCVMM 2012 and SharePoint Remote Support
Progent can help businesses of all sizes to follow best practices to set up System Center 2012 Virtual Machine Manager hosts and host groups, fabric, storage systems, and libraries; design, implement, and administer private clouds, VMs, and services in SCVMM 2012; and combine SCVMM with SCOM 2012 for comprehensive monitoring and reporting. Progent can assist your business to upgrade from an older edition of System Center Virtual Machine Manager or from another management system, and Progent can show you how you to optimize and troubleshoot your current SCVMM 2012 environment to make sure you get the highest possible return on investment.
Services Egregor ransomware hot line
ransomware rebuild Consultant
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery expert who can help your business to halt the spread of an ongoing ransomware breach. Call 800-462-8800
24-7 Amazon MWS development Programming Companies
Amazon Marketplace Web Service programming Integration
Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating crucial sales functions including listings, orders, shipments, inbound and outbound fulfillment, and finances. By leveraging Amazon's vast online ecosystem and automating their sales processes, vendors can expand their reach, lower their operating costs, accelerate response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development team and provide programming, workflow integration, project management support, and mentoring to help you shorten development time and costs and get to market quickly.
CIO Consulting
Chief Information Officer IT Consulting
Progent offers the part-time or temporary assistance of a seasoned Chief Information Officer to provide a broad perspective to assist your company select and maintain IT technology to match your current situation and that can serve as a solid basis for your growth. Progent's part-time Chief Information Officer consulting services offer economic leverage to organizations who want to optimize the benefits from their network expenditures but who are unable or unwilling to add one more high-level manager to their head count. Because Progent is vendor-neutral, with a large staff of engineers certified to support all leading OS platforms and connectivity technologies plus a wide selection and application software, Progent is in an ideal position to provide objective advice along with advanced technical help for creating IT solutions that fit the particular needs of your organization.
Support Desk Sharing Cost Savings Consulting
Supplemental Help Desk Cost Savings Remote Support
Progent's Helpdesk management and co-management services help organizations to reduce costs and improve productivity.
Services Documentation Technology Consulting Services
Tracking Service Costs Network Consultants
Progent uses an enterprise-class support reporting system that stores and formats complete documentation for all delivered support activities. Unlike some independent consultants or small support organizations who provide minimal documentation or specifics of tasks done, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service documentation transmitted by every consultant to every client. The discipline of documenting and archiving support activity results in more effective support and avoids a variety of typical misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to release vital service information.
QTS/Herakles Sacramento Colocation Center Technology Professional
Professionals QTS Internet Data Center
The QTS (formerly Herakles) Internet Data Center is located in the seismically-stable Natomas area of Sacramento, CA. If you are currently utilizing the QTS data center as a colocation site or if you are planning on migrating your primary or offsite backup equipment to the Herakles data center, Progent can provide a variety of cost-effective consulting services that include colocation migration, equipment deployment and updates, infrastructure optimization, project management services, virtual server expertise, offsite network monitoring, centralized network administration, software development, business continuity solutions, data security assessment, and the support of the Progent Test Lab.
Consultant SentinelOne Endpoint Detection and Response
Specialists SentinelOne Virus Rollback
Progent is a dealer and integrator for SentinelOne's Singularity product family, a subscription-based, cloud-first threat management platform that incorporates machine learning technology and expert services to deliver comprehensive endpoint detection and response (EDR).
Windows Server 2016 and SCOM Engineer
Microsoft Certified Windows Server 2016 Virtual Machine Load Balancing Network Consulting
Progent's Windows Server 2016 disaster recovery consultants can assist you to plan and deploy a disaster recovery solution based on Microsoft's most advanced Failover Clustering tools including Cluster OS Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for zero-data-loss Recovery Point Objective (RPO), Storage Spaces Direct for enterprise-class network-attached storage using commodity hardware, Virtual Machine Load Balancing for enhancing the speed and fault-tolerance of Failover Clusters while reducing capital investment and management overhead, and Cloud Witness for fast, affordable creation of a failover cluster quorum arbitration point.
BlackBerry Wireless Online Support Services
Professional BlackBerry BPS
Progent can provide the services of BlackBerry-premier professionals who can assist small companies to plan, manage, and repair BlackBerry technology economically and effectively, doing away with the requirement for an in-house BlackBerry specialist and minimizing the expense and distraction of maintaining a mobile workforce. Progent's BlackBerry specialists offer extensive backgrounds working with Progent's Microsoft-premier experts, Cisco CCIE network engineers, and CISA and GIAC-certified security professionals. This wide range of expertise, in conjunction with Progent's efficient online service delivery model, provides small companies a cost-effective option for integrating BlackBerry technology productively into their information network.
OS X Lion Networking Remote Support
Online Support Services iPad Connectivity
Progent's Mac support consultants can assist you with a wide array of system foundation areas including system architecture, remote and mobile connectivity, internetwork compatibility, protection, and emerging technologies such as Voice over IP and fast wireless networking. For business networks based exclusively on Mac OS X or for systems that use a combination of Mac, Linux/UNIX and Windows based servers and desktops, Progent has the knowledge and size to handle the challenge of designing, configuring, and supporting a network architecture that is robust, safe, productive and supportive of your corporate objectives. Progent can show you how to deploy Apple's Xserve enterprise servers, Apple's Xserve RAID fault-tolerant storage systems, and Apple's Xsan SAN systems. Progent can also provide skilled professionals to help you with Cisco routers and switches.
Lync Server 2013 high availability Technology Professional
Consultants Lync Server 2013 and Cisco Unified Communications
Progent's Microsoft consultants can assist you to evaluate the value of Microsoft Lync Server 2010 for your environment and can help you to design and carry out a rollout of Lync Server that unifies the management of Instant Messaging and Presence and improves the output of your office staff, at-home workers, and smartphone users. Progent can in addition help you to carry out an efficient migration to Microsoft Lync Server from Microsoft Office Communications Server or Microsoft Live Communications Server, integrate Lync Server 2010 with Exchange Server, SharePoint, and Microsoft SQL Server, show you how you can use Microsoft Lync Server to enhance the team-computing functions of Microsoft Office programs, and offer training and continuing support for Lync Server 2010 and other Microsoft technologies.
Windows Virtual Desktop for Mac Information Technology Consulting
Top Professional Windows Virtual Desktop for Mac
For companies that have a combination of Mac and Windows computers, there exist two basic alternatives for running Microsoft Windows-only software on an Apple Mac: an external connection to a physical Windows computer or local emulation of a Microsoft Windows operating system on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection for Apple Mac enables you to connect a Mac to a networked Windows-based PC to use Windows applications and share system resources. Microsoft's Virtual PC for Mac emulates Microsoft Windows on a Mac system so that you can use Windows programs directly. Progent's macOS and Mac OS X technology consultants can assist your organization to maintain these products for using Windows programs on your Apple Macs and can also assist your organization to assess and install other solutions for Microsoft Windows PC emulation.
Locky ransomware recovery Professional
Consult ransomware removal and recovery
Progent's proven ransomware recovery consultants can help you to reconstruct an IT network damaged by a ransomware attack such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor.
CISM Security Security IT Outsourcing Companies Oregon
Information Systems Firms Nation Wide Support
Progent's Technical Response Center offers nationwide remote assistance for Windows and Cisco-based small office computer networks. Progent's Microsoft and Cisco-Certified service experts provide telephone support and remote direct computer connection to isolate and resolve technical problems quickly and economically. The breadth of technical experience available from Progent's staff of country-wide support engineers allows Progent to escalate even the toughest network issues to competent specialists as needed.
Linux Online Migration Consultants
Consulting Services Linux RedHat Phone-based
Progent offers nationwide online technical support and consulting services for companies who operate environments powered by variants of the Linux OS or whose IT systems include a mix of Linux platforms/Linux and Microsoft technology. Remote network consulting offers optimum leverage for your information technology dollar by protecting user productivity and shortening the time billed for network analysis and repair. Advanced remote access technology and skilled service specialists and engineers allow Progent to solve the majority of IT issues without squandering time and expense by traveling to your location. In the vast majority of cases your network issues can be dealt with by telephone or through a mix of phone support and online network analysis. Progent can make available Cisco certified CCIE infrastructure engineers and CISA premier security professionals to assist you with the most challenging network problems.
Case Studies Wireless
Top Ranked Case Studies Proxim Wireless
Progent delivered a wireless integration environment that allowed a school to increase efficiency and eliminate the recurring costs of a dedicated link. Progent proposed a Proxim Tsunami high-speed wireless bridge. The economical building-to-building Proxim bridge is designed for interfacing remote locations up to 2.5 miles apart and can reach even greater distances. This wireless solution provided better bandwidth and dependability than simply amplifying the 802.11b wireless connection, and because it utilizes the 5.8Ghz band it provided immunity to outside interference.
RIM Blackberry Online Consulting
BlackBerry Software Support and Integration
Progent offers the services of BlackBerry-certified professionals who can help small companies to plan, manage, and troubleshoot BlackBerry solutions affordably and successfully, doing away with the need for an in-house BlackBerry specialist and minimizing the cost and hassle of maintaining a mobile wireless workgroup. Progent's BlackBerry specialists have extensive experience working with Progent's Microsoft-premier consultants, Cisco CCIE-certified engineers, and CISA and GIAC-certified security engineers. This wide range of knowledge, combined with Progent's proven online service delivery model, offers small companies a cost-effective option for incorporating BlackBerry technology productively into their IT network.
Aironet Wireless AP Specialists
Aironet 802.11ac AP Migration Onsite Technical Support
Progent's Cisco certified wireless networking consultants can provide affordable remote and on-premises support for both end-of-life and modern 802.11ac Aironet Wi-Fi access points (APs) and Progent can assist your business to design and manage wireless solutions that incorporate indoor and outside/ruggedized Aironet access points.
Microsoft Office 2003 Small Business IT Consulting
Microsoft Technical Support Firms
Progent's IT outsourcing packages offer affordable network consulting for small organizations. Whether it includes planning network infrastructure, creating an internal Help Desk or using an outside one, rolling out a new email system, monitoring your system, or creating a web-based eCommerce application, outsourcing your IT engineering services can reduce costs and minimize uncertainties, allowing IT service expenses to grow in a more linear and manageable manner than is feasible by building up a large, knowledgeable internal IT organization. Progent's Outsourcing White Paper and datasheets tell you how Progent can help you create a protected and robust system architecture for your vital applications powered by Windows.
Stabilizing Phase: Design Tuning Server Administration
Developing Phase: Pilots Maintenance
When conducting consulting tasks for enterprise customers, Progent uses a structured approach driven by defined milestones in order to achieve financial, scheduling and technical targets while reducing business disruption. Progent's Enterprise Services Methodology follows accepted project management procedures based on the best practices described by the Microsoft MSF methodology which includes requirements definition, design proposals, test models, design adjustments, and expert deployment. All phases are recorded to provide a comprehensive summary of technical services delivered and to assist in downstream system support.
Hornetsecurity Altaro VM Backup and Hyper-V Professional
Support and Setup Hornetsecurity Altaro VM Backup and VMware
Altaro VM Backup software from Hornetsecurity offers small businesses a dependable and affordable platform for backing up and restoring Microsoft Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be used for on-premises, offsite, multi-site, and cloud-hosted architectures and also supports low-cost cloud backup to Microsoft Azure storage. Altaro VM Backup protects against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by anyone including administrators. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad array of remote or onsite services to assist you to plan, deploy, optimize and debug a comprehensive backup and disaster recovery system powered by Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent offers a managed backup/recovery service powered by on Altaro VM Backup.
Microsoft Office System Network Consultant
Microsoft Windows Integration Consultant
Progent applies no minimum charge and requires no retainer for support services delivered during regular business hours. Progent's small granularity eliminates big invoices for quick repairs so you will not be tempted to permit simple problems to stay unaddressed. .
Small Business Network Setup
After Hours Microsoft and Cisco Authorized Expert Small Office Network System Support Consultant
Progent delivers the help of Microsoft and Cisco-Certified IT consulting experts to offer clients affordable ways to help businesses maximize the value of Microsoft and Cisco products. For networks that span from remote offices to large corporations, Progent's expert consultants can show you how to improve your network's e-mail architecture, protection, availability, performance, and network management.
Consulting Services WSUS
SUS Consultant Services
Microsoft Windows SUS allows IT managers to install and track the latest Microsoft patches and security updates to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Windows XP operating systems. By using Microsoft Windows Server Update Services, network support staff can fully and effortlessly manage the installation of patches that are published through Microsoft Update to servers and desktops in an organization. Progent can help you with complex details of the initial configuration of Microsoft Windows Server Update Services such as planning the Microsoft Windows Server Update Services deployment, configuring user's computers, defining the Group Policy parameters, and making sure your Microsoft Windows Server Update Services GPO is associated with an Active Directory container appropriate for your network environment.
CRISC Testing
CRISC Certified Risk and Information Systems Control Consultant Services
Progent offers the guidance of a CRISC-certified risk management expert to help you to design and deploy an enterprise risk management solution based on leading practices identified by CRISC and crafted to match your organization's risk tolerance, business goals, and IT budget.
64-bit Migration Specialists
64-bit Computing Services
Progent's Microsoft-expert engineers can help your organization to enhance your desktops from 32 to 64 bits. Progent can help you to understand the risks and advantages of moving to 64-bit PC desktop processing, design an efficient migration strategy that reduces operational disruptions, and deliver inexpensive, professional online support to assist your organization to configure 64-bit desktop operating systems and application software on your existing computers.
Online Technical Support Microsoft Intune
Top Rated Specialists Intune SCCM Integration
Progent's Microsoft-certified Intune consultants can assist you to assess the strategic value of adopting Intune for managing your web-facing mobile devices including notebooks, smartphones, and tablets powered by Windows, Apple iOS, and Android. Progent's Intune consultants can help you to configure policies, set up test systems to evaluate the benefits of Microsoft Intune for your network, install Intune throughout your IT ecosystem, combine Intune with System Center Configuration Manager for unified change management, and provide ongoing support for your Intune deployment.
Duo Multi-factor Authentication Troubleshooting
MFA and Single Sign-on (SSO) Support Services
Progent's Duo service plans incorporate Cisco's Duo technology to protect against compromised passwords by using two-factor authentication (2FA). Duo enables single-tap identity verification with iOS, Google Android, and other personal devices.
Co-managed Help Desk Integration Support
Call Desk Sharing Integration Services
Progent's Co-managed Call Center service makes it possible for your business to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's roster of seasoned desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution built around ConnectWise Manage, the leading shared professional services automation (PSA) tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Data Center Colocation Online Troubleshooting
Colocation Center Migration IT Services
Colocation data centers make it possible for companies to share enterprise-class facilities for housing network hardware that supports critical applications. Progent's Microsoft and Cisco premier consultants can help your company with all aspects of your colocation strategy including selecting and moving to a colo facility, designing system topology, defining hardware, on-premises and on-line troubleshooting, setting up online system management, and training your IT personnel.
Consulting Support for IT Service Providers Technical Support
Consulting Support for IT Service Providers Online Troubleshooting
Progent's Reseller Program for IT Service Firms lets you take advantage of Progent's consulting engineers under your own service brand as a seamless arm of your network consulting team.
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