Enlarging your remote workforce may have a significant impact on network architecture, cybersecurity, and corporate processes. Progent has 20 years of experience helping small and mid-size businesses to design, configure, manage, optimize, and troubleshoot IT environments that support at-home workers. Progent can help your Brisbane organization to pick the right tools and follow leading practices in creating and maintaining a safe virtual office ecosystem for telecommuters that promotes teamwork and returns maximum value. Progent can provide services that go from as-needed guidance for helping you past challenging IT roadblocks to full project management or co-management to help you carry out business-critical initiatives.

Progent can assist Brisbane, Queensland companies to with any aspect of building a high-performing work-at-home ecosystem by delivering network infrastructure configuration services, IP voice expertise, video conferencing support, collaboration platform customization and training, cloud connectivity, Help Desk augmentation, security monitoring, data protection solutions, and unified management.

Help Desk Call Center Services for Telecommuters
A sudden, company-wide switchover to a telecommuter workforce, which could be motivated by an epidemic or as a component of a disaster recovery preparedness plan, can overstretch even a well-staffed internal Support Desk. Progent's Help Desk services allow businesses of any size to outsource or expand their Help Desk with Progent's online Technical Response Center team.

  • Progent's Standard Call Center support services utilize Progent's extensive network of online technical support experts along with world-class trouble ticketing and follow-up technology to provide an economical, advanced Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 PC technical support from initial service requests through trouble ticket generation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables from-home workers to track or update their current trouble tickets, enter information, and append screenshots or relevant files. Support services are delivered at a substantial price reduction off Progent's ordinary Level 1 desktop support rates, and Progent makes available optional rapid escalation to Level 2 and Level 3 IT specialists to resolve advanced issues. For more information, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Call Desk Augmentation Service enables your company to supplement your current Call Desk organization by sharing delivery of Help Desk services transparently between your regular support personnel and Progent's extensive roster of desktop support technicians and subject matter experts. Progent's co-managed Call Desk service uses a collective support model based on the number one professional services automation (PSA) platform for managing service requests and ticketing, assigning responsibility, monitoring progress, and generating management reports. To find out how Progent's Help Desk Call Center Augmentation Services can enable your business to deliver world-class technical support to your telecommuters, go to Progent's Help Desk supplementation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about building and maintaining an efficient telecommuter solution for your Brisbane, Queensland company, phone 1-800-993-9400 or visit Contact Progent.