Brisbane Telecommuters Connectivity Consulting Experts
Help Desk Call Center Solutions Consulting Experts
Enlarging your remote workforce may have a significant impact on network architecture, security/compliance, and corporate culture. Progent has 20 years of experience assisting small and mid-size businesses to plan, configure, manage, tune, and troubleshoot IT environments that support a remote workforce. Progent can assist your Brisbane company to select the appropriate technologies and adhere to best practices in building and maintaining a secure virtual office solution for teleworkers that facilitates collaboration and returns top business value. Progent offers services ranging from as-needed guidance for helping you past occasional IT bottlenecks to comprehensive project management to help you successfully complete business-critical tasks.
Progent can assist Brisbane, Queensland companies to with any facet of building a high-functioning remote work environment by delivering infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Help Desk services, security monitoring, data protection solutions, and centralized management.
Help Desk Call Center Services for Teleworkers
A rapid, organization-wide transition to a teleworker business model, which could be driven by a pandemic or as part of a disaster recovery plan, can overwhelm even a well-staffed internal Call Center. Progent's Help Desk services make it possible for businesses to outsource or expand their Help Desk with Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Call Center services leverage Progent's extensive team of remote IT support experts combined with enterprise-class trouble ticketing and follow-up software to offer an affordable, advanced Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of remote Level 1 PC support from initial help requests through ticket creation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables at-home employees to monitor or revise the status of their active tickets, add information, and upload screenshots or attachments. Support services are provided at a significant discount off Progent's ordinary Level 1 desktop service charges, and Progent offers the option of rapid escalation to Level 2 and Level 3 support specialists to resolve advanced problems. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Call Desk Supplemental Service allows your business to augment your current Help Desk team by sharing responsibilities for Call Desk services seamlessly between your regular IT support organization and Progent's nationwide team of desktop support engineers and subject matter experts. Progent's shared Call Desk service is based on a co-sourcing support model based on the leading professional services automation platform for managing service requests and ticketing, assigning ownership, monitoring progress, and producing management reports. For information about how Progent's Help Desk Call Center Supplementation Services can enable your business to deliver world-class desktop support to your teleworkers, visit Progent's Call Center supplementation Services.
Contact Progent for Telecommuter Support Services
To contact Progent about building and maintaining an efficient work-from-home solution for your Brisbane, Queensland company, call
An index of content::
Tracking Service Costs Computer Consulting
Support Outsourcing Service Reports
Progent uses an enterprise-class support reporting system that stores and formats complete documentation for all delivered services. Unlike many independent consultants or local service firms who provide minimal documentation or specifics of tasks performed, each service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the support documentation transmitted by every staff member to every client. The practice of detailing and archiving support activity allows more effective support and eliminates a slew of common misfortunes such as when a service client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
Juniper J Series Gateway Technology Consulting Services
Juniper J2320 Router Protect
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
Engineer Private Clouds for Small Businesses
Immediate ProSight Virtual Hosting Specialists
Progent's ProSight Virtual Hosting and Management outsourcing offers comprehensive hosting of a small organization's production servers in an environment that gives the maximum degree of dependability and scalability and is in addition easy to move to any data center. ProSight Virtual Hosting services are based on proven virtualization technologies that allow small and midsize companies with multi- platform IT systems to save dramatically on the costs of capital equipment, system support, and network administration while achieving enterprise-class reliability and an unprecedented degree of vendor flexibility.
Cybersecurity Team NodeZero Certified PEN Testing
Security Certification NodeZero Certified Threat Assessment
Progent's certified security experts can run NodeZero-powered penetration tests to make sure your security defense tools and policies are correctly set up and effective.
ISA Server Consultant Services
ISA 2004 Network Consultant
Progent's Microsoft-certified TMG 2010 and Internet Security and Acceleration Server 2006 experts can help you to plan, install, and manage a configuration of TMG 2010 or Internet Security and Acceleration Server 2006 on your information system that provides the firewall security, speed and ease-of-use that your business needs.
Microsoft Windows 7 Consultant
Microsoft Certified Consult Windows 7 Upgrade
Progent's certified consultants can assist you to pilot
24 Hour Specialists macOS Troubleshooting
macOS Phone-based Specialist
Progent offers nationwide online phone support and consulting services for businesses that operate macOS and OS X environments or whose information systems include a mix of Apple Mac and Microsoft Windows products. Progent's experts offer Mac clients a variety of services such as desktop support, migration to the current version of macOS from legacy versions of Apple macOS or OS X, plus expertise with Mac application software. Progent's specialists in Apple technology can also help you with iPhone and iPad synchronization and troubleshooting, or moving to iCloud. Remote technical support offers maximum return for your IT dollar by extending client productivity and limiting the time charged for computer repair services. Advanced online support technology and skilled technicians and consultants allow Progent to solve the majority of IT problems without squandering time and expense by traveling to your location. In the vast majority of situations your network problems can be remediated by telephone or through a combination of phone help and remote access. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISM certified security specialists to help you with the most challenging system issues.
24x7 Technology Consulting Services Zero Trust Cybersecurity
Network Consulting Duo Two-factor Authentication (2FA)
Progent's Duo service plans utilize Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication. Duo enables one-tap identity verification on Apple iOS, Android, and other out-of-band devices.
64-bit Migration Consulting Services
24x7x365 Cisco and Microsoft Certified 64-bit Migration Consultancy
Progent's Microsoft-expert engineers can assist you to update your servers and/or workstations from 32 bits to 64 bits. Progent can help your company to understand the costs and benefits of moving to 64-bit processing, plan an affordable upgrade process that reduces operational interruptions, and offer economical, expert online support to assist your company to configure 64-bit operating systems and application software on your existing hardware.
24 Hour Microsoft Certified Expert Windows Server 2012 R2 Hyper-V On-site Technical Support
Microsoft Hyper-V 3.0 Virtual Server Online Help
Progent's certified consultants can assist you to analyze the potential benefits of Hyper-V-based server virtualization for your business, conduct pilot installations to validate Hyper-V's operation with your line-of-business software, assess your network and server infrastructure for optimal operation with virtualization solutions, help you in moving to Windows Server 2008 and setting up Hyper-V, educate your IT staff to track and administer Hyper-V, offer expert consulting support for enhancing the protection of your virtual machines, design and validate business continuity processes that maximize network availability, and provide ongoing consulting and maintenance including low-cost online repair and turn-key Help Desk outsourcing.
Network Security Test CISM Certified Cybersecurity
CISM Certified Cybersecurity Management Consulting Services
Progent can provide the services of CISM Certified security consultants. The Certified Information Security Manager (CISM) organization describes the basic capabilities and international standards of performance that IT security professionals are required to learn. It gives business management the assurance that those who have earned their CISM certification have the experience and knowledge to deliver effective security management and consulting consulting.
Microsoft Windows Server 2012 R2 Technical Support
Windows Server 2012R2 Storage Spaces Network Consultants
Progent's Microsoft-certified consultants can help you to assess the advantages of Windows Server 2012 R2 for your organization, develop test systems and rollout plans, tune your infrastructure for local, multi-site, cloud-based, and hybrid environments, educate your IT support staff, develop a corporate-wide security plan, streamline network administration, help with application development, and generate and test a disaster recovery/business continuity plan.
Windows, UNIX, Solaris Online Troubleshooting
UNIX with Windows Help and Support
If your business has a UNIX, Linux, or Solaris network or a mixed-platform computer system, Progent's CISM and CISSP-certified security specialists can assist your whole enterprise in a broad range of security areas such as security administration procedures, security architecture and models, access management systems and methodology, applications development security, operations security, hardware security, communications, infrastructure and Internet security, and business continuity preparedness. CISA and CISSP define the fundamental competencies and international standards of performance that network security managers are expected to master. These accreditations provide IT management the assurance that consultants who have earned their CISA or CISM certification have demonstrated the experience and knowledge to deliver world-class security management and consulting services.
Consultants Intune Conditional Access
Intune and Apple iOS Online Consulting
Progent's Intune consultants can help your organization to assess the business value of adopting Microsoft Intune for configuring and managing your portable computers including notebooks, smartphones, and tablets based on Windows, iOS, and Android. Progent can assist your company to configure security and compliance policies, set up test systems to confirm the appropriateness of Intune for your network, deploy Intune throughout your enterprise, combine Intune with SCCM for unified change management, and troubleshoot your Intune deployment.
SonicWall TZ350 Firewall Network Security Test
SonicWall NSSP 12000 Firewall Intrusion Detection
Progent's certified SonicWall firewall consultants can help you integrate, manage, and update SonicWall firewall/VPN appliances including the newer SonicWall TZ, NSa and NSsp Series of appliances and the older SonicWall PRO 2040 devices. Progent's CISSP and CISA-certified cybersecurity consultants can help you incorporate SonicWall security gateways into an end-to-end network protection solution and design protection into your business operations.
Online Help Windows Hyper-V 2016 Management
Remote Remote Support Windows Hyper-V 2016 Migration
Hyper-V 2016 utilizes key features initially designed for and proven on Azure, one of the world's biggest public clouds. This significantly improves the suitability of the Windows Server platform to support private cloud and hybrid cloud/on-premises environments by improving data security, availability, expandability, manageability, reliability and recoverability. Progent's Microsoft-certified consulting team can assist you to evaluate the advantages of Hyper-V 2016 for your business, configure pilot systems to confirm the ability of Hyper-V 2016 to support your critical workloads, design a cost-effective network topology for a cloud-based or hybrid installation, develop and carry out a smooth migration strategy, train your IT administration and technical support personnel, and deliver as-needed consulting and debugging services to make sure that your Hyper-V 2016 investment delivers maximum business benefit.
Urgent Operations Manager Remote Technical Support
Online Technical Support Microsoft System Center Operations Manager
Remote continuous network monitoring, automated alarms, and actionable reports are crucial to maintaining the proper operation of your network and eliminating preventable and costly disruptions. Remote Monitoring and Management solutions have advanced so far that companies of any size can get a level of protection that was previously limited to enterprises. Progent offers several RMM solutions available as economical services created to help your company to identify and fix a most network issues before they can impact your business.
Windows 2000 Server Online Technical Support
Windows Server 2000 Migration Consultants
Progent's certified Windows 2000 Server consultants can provide network help and IT consulting services for the entire line of Microsoft .NET Servers, Windows 2000 Server, and Microsoft Windows Server 2003. Progent's Windows 2000 Server configuration, update, and support offerings include network design, installation, documentation, local and remote support, Call Center outsourcing, expert security analysis, turn-key outsourcing, and cost-effective co-sourcing.
After Hours System Center 2012 Data Protection Manager Outsourcing
Network Consulting SCDPM 2012 Security and Compliance
Progent's Microsoft-certified consultants offer remote or onsite expertise to assist organizations of all sizes to plan, implement, administer, and troubleshoot a backup-and-restore solution based on System Center 2012 Data Protection Manager. Progent's consultants can assist you to upgrade from older releases of Data Protection Manager or from a different backup/recovery platform, and Progent can optimize your SCDPM 2012 deployment for onsite, cloud-based, or hybrid environments. Progent offers occasional support for resolving particularly stubborn problems, or comprehensive project management services. Progent's consultants can also help your business to design SCDPM 2012 into an enterprise-class disaster recovery plan.
24-Hour Windows 2003 Server Computer Consultants
24x7x365 Windows 2003 Server IT Consultant
The experience of Progent's certified Windows Server consultants, with an average of over 11 years of support in Microsoft technology, ensures you success in selecting the edition and configuration of Windows 2003 Server that matches most closely with your company's strategy. Progent can also help you with designing, installing, administering and supporting powerful IT applications based on Windows Server, and can streamline your migration from Windows 2000 or Windows NT.
Network Consultant SQL Server 2016 Query Store
MCSE Expert Certified SQL Server 2016 and Hyper-V Online Support
SQL Server 2016 offers major enhancements in performance, scale, data security, high-availability, mobile computing integration, and integrated analytics and reporting. New features include PolyBase for processing relational and non-relational files in one appliance for big data applications, R language integration, Always Encrypted mode, Mobile Reports, and seamless management of on-premises and cloud-resident resources. Progent's Microsoft-certified consultants can provide online and onsite support to help businesses of all sizes to configure, administer or debug any version of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with other core Microsoft technologies such as Windows Server, Exchange, SharePoint Server, Microsoft Dynamics GP, Skype for Business, and System Center Operations Manager.
Urgent Hermes ransomware recovery Consulting Services
ransomware cleanup and recovery Consulting
Progent's experienced ransomware recovery consultants can assist you to restore an IT network breached by a ransomware attack like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Egregor.
Engineer Network Security Assessment
Professional Internal Security Inventory
Progent has created special security service bundles intended to provide larger institutions an impartial and comprehensive security evaluation from a group of premier security consultants. All Progent's network security evaluation bundles incorporate a suite of services including network scans from inside and from beyond your corporate firewall, professional analysis of scanned data by accredited security engineers, production of a paper documenting the results, plus a live concise executive outbrief and a detailed live outbrief for in-house network managers.
24 Hour Engineers UNIX, Windows
Support and Integration Windows and Solaris
Progent's UNIX family consulting services offer small businesses and developers assistance with managing and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-powered networks. Progent can give your organization access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This wide range of expertise provides you with a convenient one-stop source to show you how to build and manage a protected and robust mixed-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by combining Windows with major variants of UNIX including Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Technology Professional Microsoft Teams and iPhone
Microsoft Teams Migration from Lync Consulting Services
Progent can help you to design an upgrade to Teams from Skype for Business Online and configure, manage, and debug a cloud-based or hybrid deployment of Teams. Progent can assist you to connect Teams with Microsoft 365 apps, Exchange, SharePoint, and your PBX.
After Hours Technology Consulting SharePoint 2013 Web Parts
SharePoint 2013 Newsfeeds Technical Consultant
Progent has been providing SharePoint consulting services since the first product was released over two decades ago, and Progent has the scope of IT know-how to help organizations of all sizes to plan and carry out a SharePoint Server 2013 installation and develop SharePoint Server 2013 apps that add significant business value to your IT investment. Progent's Microsoft-certified consultants can assist you to assess the risks and benefits of upgrading to SharePoint Server or SharePoint Online from older versions of SharePoint or from a different collaboration environment; decide if an in-house, online or hybrid configuration is most sensible for your organization; and pick the right edition of SharePoint 2013 for your applications. Progent offers comprehensive project management support or can help in specific tasks related to your SharePoint 2013 deployment.
Emergency McAfee Security Evaluation
Checkpoint Consultants
Progent offers businesses of any size professional support for Intrusion Protection products and IPsec VPN technology from major firewall and Virtual Private Network security companies such as Palo Alto Networks, WatchGuard, Juniper, Fortinet, and SonicWall. Progent can help you create a comprehensive security strategy and choose appropriate technologies from a variety of suppliers to support your security goals while sticking within your spending restraints.
Microsoft 365 Exchange Online and on-premises Exchange IT Consulting
Remote Microsoft 365 integration with on-premises environments Computer Consultants
Microsoft has made a strong effort to enable transparent hybrid environments that combine Microsoft 365 Exchange Online and on-premises Exchange deployments. This permits you to have specific Exchange mailboxes located on your on-premises datacenter and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified Exchange consultants can assist your organization with any facet of planning, implementing and troubleshooting your hybrid Microsoft 365 Exchange network. Progent's Exchange specialists can deliver as-needed expertise to help you resolve stubborn technical issues and also offer extensive project management outsourcing or co-sourcing to make sure your hybrid Exchange initiative is completed on schedule and on budget.
Operations Security Security Auditor
Top Information systems Security Outsourcing Virus Protection
For small and midsize organizations, computer security and compliance can be too complicated to master yet too dangerous to ignore. The world's biggest enterprises have been hacked, and the leading cloud service providers have on occasion been knocked out. It looks like there's no place to hide. Progent makes it economical for smaller companies to carry out vital security projects effectively by offering the benefit of billable time to the closest minute with no minimum charge for online support. This means you have access to a world-class computer expert to provide precisely the help you need when you require it. Progent's CISA, CISM, GIAC, CISSP and ISSAP certified consultants can assist your business with any aspect of network security including vulnerability audits, malware screening and recovery, spam and email content filtering, email data leak prevention, regulatory compliance reporting, and designing a complete security strategy.
Cisco VTC Consultant Services
Cisco VTC Professionals
Progent offers the support of a veteran specialist with extensive experience configuring, maintaining, and enhancing video conferencing systems from top-tier suppliers such as Cisco/TANDBERG, Polycom, and LifeSize. Progent can work with your in-house IT management team, your ISP, and your video conferencing technology supplier to assist your organization maximize the strategic value of your telepresence solution.
SQL Programming Company
Microsoft SQL Consulting Services
SQL Server 2005 delivers indispensable, familiar tools to IT experts and information workers, reducing the complexity of designing, integrating, administering, and using company data and analytical applications on platforms ranging from handheld devices to corporate information systems. The complexity and integration demands of Microsoft SQL Server 2005 require an IT consultant with real-world experience and wide knowledge in planning and deploying information-based, comprehensive business IT solutions. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of over 10 years of professional work supporting Microsoft integration, assures you success in planning, deploying and managing Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET platform.
24 Hour Virtual Call Desk Computer Engineer
Supplemental Service Desk Consultant
Progent's Shared Call Center service allows your IT organization to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's pool of certified technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution based on ConnectWise Manage, the top shared professional services automation platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
System Center 2016 and Skype for Business Integration Engineer
System Center 2016 and Windows 10 Integration Remote Troubleshooting
Progent's Microsoft-certified consulting experts have more than a decade of background designing, deploying, enhancing and repairing Microsoft SCOM environments and offer companies of all sizes expert online or on-premises consulting support for Microsoft SCOM 2012. Progent can help you to design an architecture for Microsoft SCOM 2012 servers that delivers the performance and resilience required to watch over your datacenter efficiently, whether your infrastructure are onsite, in the cloud, or a mixed environment. Progent can also assist you to install and set up Microsoft SCOM 2012 management packs based on industry best practices for tracking network fabric as well as Microsoft and third-party applications and services. Also, Progent can provide fast online or on-premises troubleshooting to help you to fix critical issues uncovered by Microsoft SCOM 2012.
Office Word for Mac Class
Trainer Mac Office PowerPoint
Progent can provide one-on-one training customized for people who want to expand their understanding of the macOS and OS X operating system, Mac computers, or Mac office software including Microsoft Word, Excel, and Outlook for Mac. Progent also offers specialized group or one-on-one online training for macOS and Mac OS X applications.
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