Expanding your at-home workforce can have a major effect on IT architecture, cybersecurity, and corporate culture. Progent has two decades of experience helping SMBs to plan, configure, administer, optimize, and debug IT networks that support work-from-home employees. Progent can help your Brisbane organization to select the right tools and adhere to leading practices in building and maintaining a secure virtual ecosystem for telecommuters that facilitates teamwork and delivers maximum business value. Progent can provide support services ranging from as-needed expertise for getting you past challenging technical bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can assist Brisbane, Queensland companies to with any facet of building a high-performing work-at-home ecosystem by delivering infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk outsourcing, security monitoring, data protection solutions, and unified management.

Help Desk Call Center Support for Teleworkers
A rapid, enterprise-wide transition to a telecommuter workforce, which might be activated by a pandemic or as part of a disaster recovery/business continuity plan, can overwhelm even the most efficient internal Call Center. Progent's Call Center services make it possible for businesses to outsource or augment their Call Center by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Help Desk support services utilize Progent's extensive network of remote technical support specialists combined with world-class ticketing and follow-up software to offer an economical, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 desktop technical support from service requests through ticket generation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to check or update the status of their active trouble tickets, enter information, and upload screen captures and relevant files. Support services are provided at a substantial price reduction off Progent's normal Level 1 technical support charges, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 IT specialists to resolve complex problems. For details, visit Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Call Center Supplemental Service enables your company to augment your current Help Desk staff by sharing responsibilities for Help Desk services seamlessly between your in-house IT support organization and Progent's extensive roster of desktop support engineers and subject matter experts. Progent's shared Help Desk service uses a co-sourcing support model based on the number one professional services automation (PSA) platform for handling service requests and trouble tickets, assigning responsibility, tracking progress, and producing management reports. To learn how Progent's Call Desk Supplementation Services can enable your business to deliver world-class desktop support to your at-home employees, visit Progent's Call Desk supplementation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and managing an efficient telecommuter environment for your Brisbane, Queensland organization, phone 1-800-993-9400 or visit Contact Progent.