Expanding your remote workforce may have a significant impact on network infrastructure, cybersecurity, and company processes. Progent has 20 years of experience assisting small and mid-size businesses to plan, deploy, administer, tune, and debug IT environments that incorporate a remote workforce. Progent can help your Brisbane company to pick the appropriate tools and adhere to best practices in building and maintaining a secure virtual ecosystem for teleworkers that facilitates teamwork and returns top value. Progent can provide services that go from on demand expertise for getting you over challenging technical roadblocks to full project management or co-management to help you carry out business-critical initiatives.

Progent's consultants can assist Brisbane, Queensland companies to succeed with any facet of creating a high-functioning remote work ecosystem by providing infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, helpdesk services, security and compliance, backup/restore solutions, and unified management.

Help Desk Call Center Support for Telecommuters
A rapid, enterprise-wide changeover to a telecommuter business model, which might be the result of an epidemic or as an element of a disaster recovery/business continuity plan, can overstretch even the most efficient internal Help Desk. Progent's Call Center services allow organizations of any size to outsource or augment their Call Desk by using Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk Call Center services utilize Progent's nationwide network of remote IT support specialists combined with world-class ticketing and tracking software to provide an affordable, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of remote Level 1 PC support from service requests to trouble ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to track or revise the status of their current tickets, add information, and append screenshots and relevant files. Technical support services are provided at a substantial price reduction off Progent's normal Level 1 desktop service charges, and Progent offers the option of rapid escalation to Level 2 and Level 3 IT specialists to deal with complex problems. To learn more, refer to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Support Desk Supplemental Service allows your company to expand your current Support Desk team by sharing delivery of Call Center services seamlessly between your in-house IT support personnel and Progent's nationwide roster of desktop support engineers and subject matter experts. Progent's shared Call Center service uses a collective support model utilizing the number one professional services automation (PSA) platform for managing help requests and ticketing, establishing responsibility, monitoring progress, and producing reports. For details about how Progent's Help Desk Augmentation Services can help your business to deliver world-class IT support to your at-home employees, go to Progent's Help Desk Call Center augmentation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about building and managing an efficient work-from-home solution for your Brisbane, Queensland company, phone 1-800-993-9400 or refer to Contact Progent.