Enlarging your at-home workforce can have a significant effect on IT infrastructure, cybersecurity, and company processes. Progent has 20 years of background assisting businesses of all sizes to design, deploy, administer, optimize, and troubleshoot IT networks that incorporate a remote workforce. Progent can help your Brisbane organization to pick the right tools and adhere to leading practices in building and operating a secure virtual office ecosystem for teleworkers that promotes collaboration and delivers top value. Progent offers services that go from on demand expertise for getting you over challenging technical roadblocks to full project management to help you carry out mission-critical tasks.
Progent can assist Brisbane, Queensland companies to succeed with any aspect of building a high-performing work-from-home environment by providing infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud integration, Help Desk services, data security, data protection solutions, and streamlined management.
Help Desk Services for At-Home Workers
An emergency, enterprise-wide switchover to a teleworker workforce, which could be driven by an epidemic or as a component of a disaster recovery preparedness plan, can overstretch even the most efficient internal Call Center. Progent's Call Center services allow businesses to outsource or supplement their Help Desk Call Center by using Progent's remote Technical Response Center team.
- Progent's Standard Call Desk services leverage Progent's extensive team of online IT support experts along with enterprise-class ticketing and tracking technology to provide an affordable, modern Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 desktop technical support from initial service requests to trouble ticket creation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables teleworkers to track or update the status of their current trouble tickets, enter information, and append screenshots and relevant files. Desktop support services are provided at a significant price reduction off Progent's ordinary Level 1 technical service charges, and Progent offers optional fast hand-off to Level 2 and Level 3 support specialists to deal with complex issues. To learn more, refer to Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Call Desk Augmentation Service allows you to expand your existing Support Desk organization by splitting responsibilities for Help Desk support seamlessly between your regular IT support personnel and Progent's extensive pool of PC support technicians and subject matter experts. Progent's shared Help Desk Call Center service uses a collaborative support solution utilizing the leading PSA platform for managing help requests and trouble tickets, assigning ownership, tracking progress, and producing management reports. To learn how Progent's Call Center Supplementation Services can enable your business to provide best-in-class desktop support to your from-home workers, refer to Progent's Support Desk supplementation Services.
Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and managing a productive telecommuter environment for your Brisbane, Queensland company, phone 1-800-993-9400 or go to Contact Progent.