Brisbane Work at Home Employees Connectivity Consulting Company
Call Desk Augmentation and Outsourcing Consulting Services
Expanding your at-home workforce may have a major impact on IT infrastructure, security/compliance, and company processes. Progent has 20 years of background assisting businesses of all sizes to design, configure, administer, tune, and troubleshoot IT networks that support a remote workforce. Progent can help your Brisbane organization to pick the appropriate tools and adhere to leading practices in building and operating a secure virtual office solution for telecommuters that facilitates teamwork and delivers top business value. Progent offers support services that go from as-needed expertise for getting you past challenging IT bottlenecks to full project management to help you successfully complete mission-critical initiatives.
Progent can help Brisbane, Queensland companies to with any facet of building a high-performing work-from-home ecosystem by providing network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, helpdesk outsourcing, security monitoring, backup/restore solutions, and streamlined management.
Help Desk Services for Telecommuters
An emergency, organization-wide transition to a telecommuter business model, which might be activated by a pandemic or as part of a disaster recovery/business continuity preparedness plan, can overstretch even the most efficient in-house Support Desk. Progent's Help Desk services allow businesses of any size to outsource or expand their Help Desk Call Center with Progent's remote Technical Response Center team.
- Progent's Standard Help Desk Call Center support services leverage Progent's nationwide network of online IT support specialists along with enterprise-class ticketing and follow-up technology to offer an affordable, modern Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of remote Level 1 PC technical support from service requests to ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to track or revise the status of their current trouble tickets, enter details, and upload screenshots and relevant files. Desktop support services are delivered at a substantial price reduction off Progent's normal Level 1 technical support rates, and Progent offers optional fast escalation to Level 2 and Level 3 IT experts to deal with advanced problems. For more information, visit Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Help Desk Augmentation Service allows your business to supplement your existing Help Desk Call Center staff by splitting responsibilities for Call Desk services seamlessly between your in-house IT support organization and Progent's nationwide team of desktop support technicians and subject matter experts. Progent's shared Help Desk service uses a collaborative support model utilizing the number one professional services automation (PSA) tool for handling service requests and ticketing, establishing responsibility, tracking progress, and producing management reports. To find out how Progent's Help Desk Call Center Supplementation Services can help your business to deliver world-class technical support to your telecommuters, go to Progent's Help Desk Call Center supplementation Services.
Contact Progent for At-Home Worker Expertise
To contact Progent about creating and maintaining a productive telecommuter environment for your Brisbane, Queensland business, call
An index of content::
Adobe Illustrator Learning
Adobe Illustrator Training
Progent's Apple Mac consultants can support the creative facets of Mac computing by offering help services and training in graphics, sound, and video. Progent's consultants can provide help in a variety of Mac applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with special jobs such as capturing or digitizing audio or video or setting up an audio/video production studio.
Operations Manager On-site Support
MCSE Expert Certified MOM 2007 Consultant Services
Medium-size businesses can derive all the benefits of Microsoft System Center Operations Manager 2007 and have fast availability of Progent’s Microsoft and Cisco Premier Certified network support professionals. With Progent's economically priced IT service programs, mid-size businesses can choose a simple co-sourcing package built around Microsoft Operations Manager 2007 with network monitoring, automated alerts, in-depth reporting, Help Desk Call Center, and remote service. For businesses with mission-critical environments who need high availability networking, Progent offers a complete round-the-clock outsourcing solution. Progent offers expertise in System Center Operations Manager to offer mid-size company information systems enterprise-class availability, protection and performance.
Consulting Support for IT Service Providers Configuration
Consulting for Service Providers Support and Setup
Progent's Support Program for IT Service Firms lets you use Progent's information technology engineers under your own brand as a transparent extension of your network services staff.
Network Support Help Desk Computer Engineer
24x7 HelpDesk Computer Consulting
The Helpdesk service delivery structure used by Progent's Technical Response Center gives small and midsize organizations an affordable alternative to reliance on independent consultants by offering broad technical knowledge shared by numerous support teams, optional round-the-clock access to urgent assistance, fast escalation to appropriate engineers for solving even the most intractable problems, service consistency and reliability, quick follow through overseen by seasoned support managers, a choice of convenient ways for requesting support jobs, plus excellent process transparency enabled by ticket updates and available through a web-based portal.
Immediate Small Business Wireless Network Consultants
IT Consultants Building-to-building Wireless
Progent’s wireless engineers can help small businesses design, choose, test, deploy and maintain secure building-to-building wireless bridging products that integrate transparently into your existing network while providing a level of protection that matches or exceeds wireline connections. Progent offers expertise in wireless LAN/WAN products from Cisco Aironet and Meraki, Proxim, and additional small business wireless providers and can show you how to identify and deploy the wireless connectivity solutions that align best your business needs.
Nexus Switch Latency Support and Setup
Nexus Switching Computer Consultant
Nexus series switches are designed to deliver the throughput, scale, dependability, virtualization support, density, security and ease of management required to function as the foundation of a world-class data center. Progent's CCIE-certified Nexus switch consultants are available to provide remote and on-premises consulting expertise to help your IT staff to create an efficient switch architecture, build pilot environments to confirm your network design, install and configure Nexus switches, define and enforce appropriate policies, perform security and compliance tests, set up advanced monitoring, fully utilize resources through virtualization technologies, troubleshoot switching and routing issues, maximize performance, plan for expected growth, and set up the powerful high-availability (HA) features available for Nexus products. Progent can also assist your business to upgrade non-disruptively from outdated Nexus switches or Catalyst switches to current Nexus switches.
Conti ransomware recovery Consulting Services
24-Hour ransomware cleanup and file restore Professionals
Progent's ransomware consultants can help your business to assess your ransomware defenses, monitor and protect your IT environment, assist with negotiating a settlement with a threat actor, and rebuild an information system damaged by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Egregor.
Remote Support Two-factor Authentication
Technical Support MFA and Single Sign-on (SSO)
Progent's Duo managed services incorporate Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication. Duo enables single-tap identity verification with Apple iOS, Android, and other personal devices.
Home Based Computer Consultants Position
Home Based Computer Consulting Full-Time Job
Progent believes that a carefully designed and implemented network is a crucial piece for accelerating any company's success, and we apply this credo in our own system environment. We have built a fault-tolerant virtual office network that allows our staff engineers and authorized contractors to deliver rapid and efficient support, cooperate easily on challenging jobs, and gain from professional and private maturity by acting as a member of a dynamic business ethos of personal drive and freedom.
24-7 Service Reports Consultant
Services Documentation Professional
Progent uses a sophisticated support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or local service firms who provide minimal documentation or specifics of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support reports transmitted by each consultant to every customer. The discipline of detailing and organizing support activity results in more effective support and avoids a slew of common problems such as when a service client is virtually held hostage to a consultant who won’t let go of vital service information.
Remote Access Help and Support
Professional Cisco VPN
Cisco's security and remote connectivity solutions for small to medium sized businesses represent a complete range of manageable security products to help you protect your entire information system. Cisco's VPN line includes switches, firewalls, intrusion detection systems, and VPN access concentrators. Progent's expert staff of consultants includes field-proven specialists with Cisco's CCIE and Cisco Certified Network Professional qualifications who can assist your organization to select Cisco VPN, Cisco RADIUS Security, and other Cisco protection technologies that fit most closely with your business objectives.
Windows Server Essentials Remote Web Access Technology Professional
Setup and Support Windows Server Essentials Dashboard
Windows Server 2012 R2 Essentials is an affordable, entry-level operating system that allows small businesses to transition from the older stand-alone in-house datacenter to the new hybrid networking paradigm that combines on-premises and cloud-hosted software and infrastructure. Progent's consultants can provide budget-friendly online consulting and technical support for Microsoft Windows Server 2012 R2 Essentials. Progent can assist you to determine the possible productivity and cost advantages of moving to Windows Server Essentials and adopting a hybrid local/cloud model for your computing environment. Progent can provide comprehensive project management support so you can design and carry out a smooth move to Windows Server 2012 R2 Essentials, Microsoft 365, and other Microsoft Online platforms and services. Progent also offers continuing consulting, technical support, and customized training.
Dynamics GP Great Plains Accounting Onsite Technical Support
Great Plains Network Consulting
Progent’s Microsoft certified experts offer a variety of support services for Dynamics GP. Dynamics GP is a financial and ERP solution built, like all Microsoft accounting tools, on the expandable and familiar platform of Microsoft Windows technology. Dynamics GP provides a cost-effective tool for controlling and integrating finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, and human resources. Dynamics GP is simple to deploy and configure, and with its modular approach you can license only the capability you currently need, with the ability to expand clients and increase capabilities in the future. Progent’s Microsoft Dynamics GP consulting engineers can help you install, configure and administer the current release of Dynamics GP or migrate smoothly from an earlier release.
CRISC Certified Network Risk and Information Systems Control Architect Specialists
CRISC Certified Risk and Information Systems Control Architect Technology Professional
Progent offers the services of a CRISC-certified risk management consultant to help you to plan and deploy an enterprise risk management (ERM) strategy following best practices promoted by CRISC and geared to match your company's risk appetite, business goals, and budgetary guidelines.
Windows Server 2003 Consulting
Network Consulting Windows 2003 Server
The service background of Progent's certified Windows Server consultants, with an average of more than 10 years of work in Microsoft integration, ensures you success in selecting the edition and set up of Windows 2003 Server that aligns most closely with your business strategy. Progent can also help you with designing, deploying, managing and troubleshooting sophisticated IT solutions powered by Windows Server, and can assist your migration from Windows 2000 Server or Microsoft Windows NT.
Specialists WSUS
Technology Professional SUS
Microsoft WSUS allows network managers to install and monitor the latest Microsoft patches and security releases to Microsoft Windows Server 2000, Windows Server 2003, and Windows XP operating systems. By using Microsoft Windows Server Update Services, network support personnel can completely and easily manage the installation of updates that are released through Microsoft Update to servers and desktops in an organization. Progent can help you with complex details of the initial configuration of Microsoft Software Update Services such as designing the Microsoft Windows Server Update Services deployment, configuring client's computers, establishing the Group Policy parameters, and making sure your Microsoft Windows Server Update Services GPO is linked to an Active Directory container that makes sense for your network environment.
Operating System Training
Windows Education
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to handle technical issues that are within their scope, Progent is able to concentrate on offering hard-to-find services where Progent faces little competition. Mid-size businesses who utilize familiar independent service providers or who maintain in-house IT staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more reliable, secure, and efficient.
Onsite Technical Support Windows Server 2016 PowerShell
Windows Server 2016 Disaster Recovery Consultant
Progent's Microsoft-certified IT consultants can provide Windows Server 2016 integration consulting services to assist organizations of all sizes to design and carry out an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 based on a local, cloud, or hybrid architecture. Progent can assist you to assess the business value of Windows Server 2016 for your enterprise and can help you with any facet of planning, configuring, administering or debugging your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can assist your organization to take advantage of the many innovative disaster recovery and security capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, VM load balancing, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain failover clusters.
Compensation for Cisco Consultant Careers
Benefits for Home Based Network Engineering Careers
Progent's compensation structure is based on contribution, so just like working as an independent consultant, your income is entirely driven by your generated revenue. Certain Progent support staff focus on quality of life and elect to work at a more relaxed pace, using our flexible calendar to follow individual enthusiasms like mountain biking, car racing, snow boarding, fishing, travel, or sharing free time with relatives and friends. Other consultants take advantage of the chance to make major dollars via hard effort and long days. Progent completely supports both ends of the spectrum and everything in the middle.
Catalyst Wi-Fi 6 AP Management Support Services
Information Technology Consulting Catalyst 9100 Series AP Management
Progent's Cisco-certified Catalyst 9100 Series 802.11ax WAP experts offer economical online and on-premises support for Catalyst Wi-Fi 6 wireless access points (WAPs).
24x7x365 Support Meraki Wave 2 AP
Meraki MR55 Access Point Network Consulting
Progent's Cisco-certified wireless networking experts offer online and onsite consulting and support services to assist you to plan, install, manage, optimize, and debug Wi-Fi deployments that incorporate Cisco's Meraki APs. Progent's consultants can also assist you to design and implement hybrid networks that combine local and cloud-based services and that provide easy access, enhanced security and compliance, streamlined management, and dependable performance for all your mobile and desktop devices.
Microsoft Windows 2000 Consultants
Microsoft Windows 2000 Consultant Services
Progent's Microsoft-certified Windows Server 2000 experts can provide computer support and information technology consulting services for the entire line of .NET Servers, Windows Server 2000, and Windows Server 2003. Progent's Microsoft Windows 2000 Server integration, optimization, and support offerings include system planning, deployment, documentation, on-site and remote technical support, Help Desk outsourcing, professional security consulting, full service outsourcing, and economical co-sourcing.
Windows 2008 Cluster Server Remote Support
Failover Clusters Windows Server 2008 Consultant Services
The clustering feature set incorporated into the Datacenter and Enterprise versions of Windows Server 2008 has been dramatically re-engineered to streamline the installation, configuration, and administration of server clusters that offer greater levels of system availability, protection, performance, and flexibility. New or improved capabilities include automated cluster verification, revamped setup and deployment, unified cluster administration, redesigned cluster infrastructure for maximum uptime, better security and quorum structure, minimization of failure points, greater storage and memory capacity, and enhancements for geographically dispersed clusters. Progent's clustered server consultants can help you evaluate the advantages of failover clusters, design and execute an installation, train your IT personnel to manage your cluster environment, deliver ongoing consulting and technical help services, and produce and test a workplace recovery procedure.
Urgent CCIE Expert Certified Redundant Internet Outsourcing
Zero Downtime Network Computer Engineer
Progent’s fault tolerant system consultants offer reliability support, disaster recovery planning, network load balancing, 24x7 interoffice connectivity, non-stop Internet interface design, high-availability data center support, and other non-stop operations support to show your organization integrate a non-stop network for strategic applications. Progent has the background to develop economical, 24x7 systems by utilizing the evolving suite of Microsoft Windows Cluster servers such as Windows 2003 Cluster Server, SQL Cluster Server, and Exchange Cluster Server. Progent’s Microsoft and Cisco authorized consultants can help you build a fault tolerant mutli-site network with a completely mirrored Internet connection and efficient system load balancing.
Internet Data Center Troubleshooting
Technology Professional Sarbanes Oxley Compliance
For enterprises with branches in California or any region covered by Progent's engineers, Progent's Microsoft-Certified IT support experts and authorized Cisco system consultants can provide a range of IT support services including project management, SOX compliance, site moves, corporate security, system design, local or remote emergency support, and technical support for collocation hosting environments. A Progent IT consultant can show you how to plan a multi-office network that makes efficient use of collocation services and Internet data centers. Progent’s Microsoft Certified consultants can help major corporations design, integrate and support massive rollouts of updated releases of Microsoft technology including Active Directory, Microsoft Exchange Server, SharePoint, Microsoft SQL, and Enterprise editions of Windows. Progent’s CCIE and Cisco Certified Network Professional experts can help you configure Cisco products for connection solutions that incorporate simple, high-performance, integrated, and wireless networking.
Microsoft Certified Expert Computer Consulting SharePoint 2019 Hybrid Search
Support Services SharePoint 2019 Workflow Manager
Progent's certified SharePoint Server 2019 and SharePoint Online consultants offer affordable online and on-premises expertise, software development, and technical support services for businesses of all sizes who want to migrate to SharePoint Server 2019 or SharePoint Online from prior versions of SharePoint. Progent can help you plan and carry out a cost-effective migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that incorporates onsite and cloud resources into a cohesive information management system.
Data Center Colo Computer Consulting
Internet Data Center Online Support
Progent’s data center support services are designed for businesses with hardware located at IDCs or data center colocation hosting facilities and in need of timely in-person assistance at the collocation site as well as off-site help from Microsoft and Cisco Premier Certified experts. Progent provides a complete array of data center and data center and colo consulting services such as network architecture evaluation, Windows and UNIX server installation and support, tech support for server and telecommunications infrastructure, development and installation of zero-downtime configurations, architecting and implementing layered security structures, firewall configuration and support, designing load balancing solutions, and planning high-availability server and storage clustering systems.
24x7 SCDPM 2012 Compliance Support and Setup
24x7x365 SCDPM 2012 Protection Groups Technical Consultant
Progent's Microsoft-certified consultants offer online or in-person expertise to help organizations of all sizes to design, deploy, administer, and troubleshoot a backup/recovery solution built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent can assist you to upgrade from older versions of SCDPM or from a different backup system, and Progent can optimize your SCDPM 2012 implementation for on premises, cloud, or hybrid datacenters. Progent offers as-needed help for resolving particularly stubborn issues, or full project management support. Progent can also help you to incorporate SCDPM 2012 into a comprehensive disaster recovery plan.
Exchange 2016 Integration IT Services
Exchange 2016 eDiscovery Specialist
Progent can assist your business in any and all phases of your upgrade to Exchange 2016 such as planning HA architecture for a local, Microsoft cloud connected or hybrid deployment; licensing requirements for Exchange and Windows Server 2012 R2+; moving mailboxes; Hyper-V strategy; specifying mass storage requirements for your virtual machines, databases and log files; configuring hardware load balancing for high-availability CAS services; designing, configuring and testing Exchange Servers and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing your firewall; resolving SSL issues; providing client integration with Office desktop or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).
SBS Premium Add-on Computer Consulting
Specialist Microsoft Small Business Server
Microsoft Small Business Server (SBS) is a low-cost suite of essential servers that provides the foundation for a feature-rich but easy-to-manage information. The technical sophistication of the Microsoft .NET products included with Small Business Server 2011 requires a network support expert with real-world experience planning and building cohesive, comprehensive business network environments. Progent's Microsoft Small Business Server consultants have an average of more than 10 years of experience integrating business networks founded on Microsoft products. This experience ensures you success in installing, managing, and troubleshooting IT solutions that include the Microsoft SBS Server package of servers and applications.
Exchange admin center Professionals
Microsoft 365 and Apple iOS Consulting
Microsoft 365 Exchange Online lets you utilize cloud-based virtual machines, mailboxes and other email components to reduce hardware costs and administrative hassle. You can use Microsoft 365 Exchange Online to run all your Exchange mailboxes, or you can run a hybrid solution that combines both local and cloud-hosted mailboxes. Progent's Microsoft-certified consulting experts can provide affordable online technical support to assist your small businesses to assess the potential advantages of Exchange Online, plan a network topology that fits your business needs and IT budget, implement an efficient move from your existing Exchange organization to one that incorporates Exchange Online, train your IT team and users, and provide as-needed consulting and technical support.
ransomware cleanup and file restore Specialists
Top Rated Dharma ransomware recovery Services
Progent's experienced ransomware recovery experts can assist your business to reconstruct an IT network victimized by a ransomware cryptoworm like Ryuk, WannaCry, NotPetya, or MongoLock.
Google GCP Cloud Vision Engineer
Google GCP Cloud solutions Specialist
Progent offers cost-effective remote and onsite consulting to assist organizations to move all or part of their core IT resources to Google Cloud Platform (GCP). This can save time and equipment costs and allow the use of Google's cutting edge AI and machine learning technology. Progent can assist you with every phase of Google Cloud Platform migration and troubleshooting including requirements analysis, preparedness evaluation, architectural design, pilot testing, configuration, centralized administration, performance optimization, licensing management, disaster recovery solutions, and security strategies.
24-Hour ProSight Remote Managed IT Services Consulting
Consultants ProSight Managed IT Services for Small Businesses
Progent's ProSight portfolio of managed services are intended to provide businesses who have small in-house network administration and support teams with low-cost access to enterprise-class management tools and technical experts. Advantages of the ProSight catalog of managed IT services include fixed IT management expenses, automation of common management processes, ongoing absorption of the latest information technology, smooth transition from legacy technology to modern solutions, close alignment of information technology with strategic goals, guidance from seasoned IT consultants, and freeing up management to focus on business issues instead of ever-changing information technology.
Oracle 10g Technical Support Services
MySQL Clustering Consultant
Progent’s team of expert software programmers, database designers, and project management consultants can assist enterprise clients to complete development projects for Windows, Linux/UNIX, or Web applications. Progent's enterprise co-sourcing services include fast access to seasoned program managers for high-level planning and project co-ordination or Progent can assist customers plug expertise gaps by offering relational database architects and software programmers skilled in building line-of-business applications powered by Microsoft SQL Server, Oracle, or MySQL. Progent's SharePoint consultants can assist businesses to incorporate SharePoint with other applications such as Microsoft SQL and Office Excel to create data-driven intranets and web portals. Progent also can provide expertise with multiple web development tools and can assist clients to create, expand, repair, or port web-based applications to utilize the most current web technology.
Juniper J2350 Router Cybersecurity Contractor
Juniper J6350 Router Intrusion Detection
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
macOS RAID Specialist
macOS RAID Online Support Services
Progent's Apple Mac support engineers can help you with a wide array of system infrastructure areas including system architecture, off-site and mobile access, internetwork communication, protection, and new technologies such as Voice over IP and high-speed wireless networking. For business networks based solely on Apple Mac OS X or for systems that use a mix of Mac, Linux/UNIX and Windows based servers and workstations, Progent has the experience and size to handle the complexity of designing, integrating, and maintaining a network infrastructure that is robust, secure, productive and supportive of your corporate objectives. Progent can show you how to configure Apple’s Xserve enterprise servers, Xserve RAID fault-tolerant storage systems, and Apple's Xsan SAN solution. Progent can also give you access to skilled experts to help you with Cisco routers and switches.
Microsoft Exchange Network Consultant
Engineer Microsoft Exchange 2003 Upgrade
Progent's certified professionals provide computer support and network consulting expertise for Exchange 2003 Server, Microsoft Windows Server 2003, and for the complete family of Microsoft server platforms. Progent's upgrade, configuration, management, and troubleshooting services for Microsoft Exchange Server 2003 include planning, deployment, documentation, onsite and remote technical support, Help Desk Call Center support, expert security evaluation, and full-service IT outsourcing.
Microsoft Certified Exchange 2016 Data Loss Prevention Online Troubleshooting
Exchange 2016 Edge Transport Server Specialist
Progent can help you in any and all facets of your upgrade to Microsoft Exchange 2016 such as planning high availability architecture for a local, cloud-based or hybrid environment; licensing compliance for Exchange 2016 and Windows Server 2012 R2; moving mailboxes; Hyper-V design; specifying mass storage requirements for your VMs, mailbox databases and logs; setting up HLB for high-availability client access services; designing, setting up and validating Exchange Servers and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; updating the firewall; creating SSL certs; providing client remediation with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web.
Microsoft Project Server Development Company
Microsoft Project Server 2010 Troubleshooting
Progent's Microsoft consultants offer in-depth expertise in implementing, managing and debugging any edition of Project Server and can deliver a wide range of affordable remote consulting services based on industry best practices to help businesses of any size to receive all the benefits of this leading platform. Support services available from Progent include system planning, software configuration and upgrades, strategies for secure collaboration among local and offsite users, network optimization, and customized online training.
Windows 2012R2 Information Technology Consulting
Windows 2012R2 Online Support Services
Progent's Microsoft-certified consultants can help you to assess the business value of Microsoft Windows Server 2012 R2 for your organization, create pilot systems and rollout plans, tune your infrastructure for local, multi-site, private or public cloud-based, and partial-cloud environments, educate your IT management staff, develop an enterprise-wide security plan, streamline IT administration, assist with application development, and build and test a DR/BC plan.
Small Business Subscription Postini
Anti-Spam Technical Support
E-Mail Guard is Progent's affordable antispam and virus defense service that gives small companies world-class defense against spam, viruses, directory harvesting, and other types of email-borne assaults on IT networks. E-Mail Guard is powered by Postini's perimeter management technology, a sophisticated library of web-based antispam and anti-virus services that stop email assaults before they are able to breech the company firewall. Perimeter Manager also lets administrators monitor and control their email application, irrespective of server vendor, hardware technology, or geographic location.
Award Winning MSP360 Server Backup Technology Consulting
MSP360 Exchange Mailbox Backup Support and Integration
Progent's data protection experts can help your company to create, deploy and debug a backup/restore plan built around MSP360 software. MSP360 offers file/folder or image backup/restore for virtual machines and physical computers, supports all popular public clouds, and allows businesses to build a backup solution with a minimum Recovery Time Objective and a granular RPO. With ProSight Data Protection Services 360 Backup, Progent can provide end-to-end monitoring and remote management of your backup system to protect against data loss caused by user miscues, system glitches, malicious insiders, and malware assaults like ransomware. To learn more, go to ProSight DPS 360 Backup services.
Remote Hosting for Virtual Servers Services
Private Cloud Virtual Datacenter Hosting Consultancy
Progent’s private cloud hosting service enables small and midsize businesses to run key applications like SQL and Exchange from a hardened Tier III data center facility on fault-tolerant equipment with offsite data backup. Progent utilizes Microsoft's Hyper-V technology for server virtualization and Data Protection Manager (DPM) for automatic backup and restore. Smaller organizations can use Progent’s private cloud hosting service to eliminate large capital costs for the acquisition, upkeep, and management of computer hardware and facilities while benefiting world-class levels of network availability and physical security.
Top Ranked Call Center Outsourcing Services Network Consulting
Service Desk Outsourcing Support Outsourcing
Progent’s Shared Call Center service allows your IT organization to share the load for Help Desk services seamlessly between your IT staff and Progent's large roster of certified desktop support technicians and subject matter experts. Progent’s Co-managed Help Desk service is an advanced service desk solution built around the top shared professional services automation platform for handling service requests, ticketing, ownership, status tracking, and reporting.
Anti-Virus Consultants
Technology Consulting Postini
E-Mail Guard is Progent's economical antispam and antivirus managed service that gives small businesses world-class defense from spam, viruses, DHA attacks, and other forms of e-mail-based assaults on computer systems. E-Mail Guard is built on Postini's Perimeter Manager, a full suite of web-based spam filtering and virus protection services that defuse email assaults before they are able to breech the network firewall. Perimeter Manager also lets administrators track and control their email systems, irrespective of server vendor, hardware technology, or geographic location.
Urgent Technology Consulting Services ProSight Remote Server Management
ProSight Server and Endpoint Management Specialists
ProSight LAN Watch is Progent’s server and endpoint monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the health of vital devices that power your IT network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT management personnel and your assigned Progent consultant so all potential problems can be resolved before they have a chance to impact productivity.
Fedora Linux Remote Support Services
Ubuntu Linux Professional
If you are developing Linux-based applications on a network that includes MS Windows-based servers, PCs, and office productivity products, Progent can provide comprehensive IT outsourcing that frees you to concentrate on your field of strategic expertise without the constant hassle of managing your business network. By using smart network monitoring and by providing online and in-person support as your company needs it, Progent offers an affordable alternative for managing an IT network that features excellent availability, security, and performance. Progent's Linux developer assistance offerings include comprehensive network support outsourcing, virtual infrastructure, online and on-premises service and troubleshooting, 24x7 monitoring, and Help Desk Call Center services.
Consultant SCOM 2012 Fabric Monitoring
Microsoft Certified System Center Management Packs Outsourcing
Progent's Microsoft-certified consultants have more than 10 years of experience designing, deploying, enhancing and fixing SCOM environments and can provide organizations of any size advanced remote or on-premises consulting support for Microsoft SCOM 2012. Progent can help your company to design a topology for SCOM 2012 servers that delivers the responsiveness and availability required to monitor your IT resources effectively, whether your infrastructure are onsite, cloud-based, or a mixed environment. Progent can also assist you to install and customize System Center 2012 Operations Manager management packs based on leading practices for tracking network fabric as well as both Microsoft and third-party applications and services. In addition, Progent can deliver fast online or onsite troubleshooting to assist you to fix serious problems detected by Microsoft SCOM 2012.
Dynamics GP Software Development IT Consulting
Dynamics GP Excel Cubes Specialist
Progent's background providing Microsoft .NET support and Microsoft SQL Server consulting, and Progent's application development experience with Microsoft VBasic, XML, and additional developer platforms enable Progent to create specialized mission-critical applications and eCommerce solutions that integrate seamlessly with Microsoft Dynamics GP/Great Plains Software. Progent's Dynamics GP/Great Plains management reporting services can show you how to create reports that allow you to track your business more thoroughly, transforming raw data into useful understanding of your company and customers.
Biggest Cisco Network Management Online Technical Support
Network Management Small Business IT Outsourcing
Progent's Cisco-Premier network management engineers can assist you to use Cisco's management tools along with a variety of specialized third-party applications to build a complete network management solution in order to keep your network operating reliably, conserve limited resources, guard your data, recover rapidly from hardware failure or malicious assaults, and allow you to expand or reassign network resources sensibly and economically as your business grows.
Microsoft Expert 64-bit Processing Specialists
Consultant 64-bit Processing
Progent’s Microsoft-premier consultants can assist your organization to enhance your workstations from 32 to 64 bits. Progent can assist you to calculate the risks and advantages of migrating to 64-bit PC desktop computing, design an affordable migration process that minimizes business interruptions, and provide economical, expert remote help to assist your organization to install 64-bit desktop software and application software on your existing computers.
Tracking Service Costs Online Consulting
Top Ranked Service Reporting Remote Troubleshooting
Progent uses a sophisticated support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or local service organizations who provide scant documentation or details of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support documentation sent by every consultant to every customer. The discipline of documenting and organizing support activity allows more efficient support and eliminates a variety of common problems such as when a service client is effectively held captive to a consultant who won’t release the keys to the kingdom.
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