In addition to offering fast access to guidance from high-level IT professionals and subject matter experts (SMEs) to help Brisbane, Queensland organizations to resolve discrete technical issues or strategic initiatives, Progent can provide short-term staff augmentation to deliver more broadly defined services such as desktop help, network administration, and Help Desk response. On-demand staffing can help organizations to deal with planned or surprise peaks in demand for IT services, which may be caused by scenarios like mergers and acquisitions, data center moves, platform upgrades, business process changes like telecommuting, disaster response, busy seasons, or new compliance requirements. Short-term staffing can also fill voids caused by the absence of in-house staff members because of scheduled vacations, health issues, resignation, etc.
Benefits of Progent's Temporary Staffing Program
Progent's temporary staffing services offer organizations the ability to respond to surges in demand for IT services without dealing with the expense and hassle associated with reviewing and hiring professional IT personnel and without the risk of adding to your in-house staff size.
Key features of Progent's short-term supplemental staffing services include:
Progent's Shared Center Program
- Fast availability of reliable IT pros
- Easy engagement, cessation, and re-engagement of services
- Transparent augmentation of your in-house IT staff
- Full reporting of services performed
- Available escalation from Tier 1 up to Tier 3 support so even the toughest issues get resolved promptly
- Close relationship with a top-level, full-service resource for network expertise
Progent's co-managed Help Desk Call Center service is a specialized flexible staff augmentation alternative that allows IT groups to share the responsibilities of Help Desk Call Center support seamlessly between their in-house IT staff and Progent's nationwide pool of technical support specialists. Acting as a transparent extension of your in-house Help Desk, Progent's co-managed Help Desk Call Center service is a collaborative support solution powered by the industry's leading group professional services (PSA) tool for managing, service requests, ticketing, assigning responsibility, tracking responses, and producing management reports.
Why Choose Progent?
Progent has 20 years of background providing remote and on-premises network expertise for organizations across the U.S. Progent's engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts hold advanced certifications including CISSP-ISSAP, CISA, and GIAC. Learn more about Progent's industry certifications.
Progent's Practice Areas for Brisbane, Queensland Businesses
Progent's veteran roster of certified consultants and technical experts can provide Brisbane, Queensland businesses a broad array of online technical guidance and troubleshooting expertise. Areas of expertise offered under Progent's reseller program for IT service organizations include:
Contact Progent for Temporary Staff Augmentation for Brisbane, Queensland Businesses
To learn more details about Progent's temporary supplemental staffing services for Brisbane, Queensland businesses, call 800-993-9400 or visit Contact Progent.