Besides offering rapid access to top-tier IT professionals and subject matter experts (SMEs) to assist Brisbane, Queensland businesses with specific IT problems or strategic initiatives, Progent offers temporary staffing to deal with more generalized services like desktop support, network administration, and Call Center services. Short-term staffing can help organizations to respond to expected or unplanned peaks in the need for IT personnel, which may be caused by situations such as mergers and acquisitions, site relocation, technology upgrades, paradigm shifts like telecommuting, disaster recovery, seasonal variations, or new regulations. Temporary supplemental staffing can also fill voids resulting from the absence of full-time staff members because of scheduled vacations, health issues, resignation, etc.
Benefits of Progent's Temporary Staffing Services
Progent's short-term staff augmentation services offer businesses the ability to react to surges in demand for network personnel without dealing with the expense and delays associated with reviewing and hiring professional IT help and without the risk of adding to your in-house staff size.
Important features of Progent's temporary supplemental staffing services include:
Progent's Co-managed Help Desk Service
- Fast access to proven network professionals
- Simple initiation, termination, and re-engagement of services
- Transparent augmentation of your full-time network support staff
- Comprehensive reporting of services delivered
- Optional escalation from Tier 1 up to Tier 3 services so even the most challenging issues get resolved fast
- Strong working relationship with a world-class, full-spectrum resource for IT expertise
Progent's shared Help Desk Call Center program is a proven on-going staff expansion alternative that allows IT organizations to share the responsibilities of Help Desk Call Center support transparently between their full-time network staff and Progent's nationwide team of IT support experts. Acting as a seamless extension of your in-house Help Desk, Progent's co-managed Help Desk Call Center program is a collaborative service alternative based on by the leading group professional services (PSA) platform for managing, service requests, generating tickets, assigning ownership, tracking responses, and producing management reports.
Why Choose Progent?
Progent has 20 years of experience providing remote and on-premises IT expertise for businesses across the United States. Progent's engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance experts hold advanced certifications including CISSP, CISM, and CRISC. Find out more details about Progent's certifications.
Progent's Areas of Expertise for Brisbane, Queensland Companies
Progent's nationwide roster of certified consultants and technical experts can deliver Brisbane, Queensland organizations a broad range of online consulting and troubleshooting expertise. Practice areas offered under Progent's reseller program for IT service organizations include:
Contact Progent for Short-Term Staff Augmentation for Brisbane, Queensland Companies
To learn more details about Progent's short-term staff augmentation services for Brisbane, Queensland organizations, call 800-993-9400 or visit Contact Progent.