Besides providing rapid access to top-tier network professionals and subject matter experts to assist Brisbane, Queensland organizations to resolve discrete technical problems or strategic initiatives, Progent can provide temporary supplemental staffing to deliver more broadly defined assistance like PC help, network management, and Help Desk call center response. Temporary staffing can help businesses to respond to planned or unplanned peaks in the need for IT personnel, which may be caused by scenarios such as mergers and acquisitions, data center moves, technology migration, paradigm shifts like work-from-home, disaster response, seasonal variations, or new regulations. Temporary staffing can also cover gaps caused by the loss of in-house IT personnel due to scheduled vacations, health issues, resignation, or other reasons.
Benefits of Progent's Short-Term IT Staffing Program
Progent's short-term staff augmentation services give businesses the ability to react to surges in demand for IT services without dealing with the expense and hassle associated with vetting and recruiting reliable IT help and without the risk of increasing your full-time head count.
Key features of Progent's temporary staff augmentation services include:
Progent's Shared Help Desk Service
- Fast access to seasoned IT pros
- Simple initiation, cessation, and resumption of services
- Seamless extension of your in-house network support staff
- Full reporting of all services delivered
- Available escalation from Tier 1 up to Tier 3 support so even the toughest issues can be handled fast
- Close working relationship with a top-level, full-spectrum source for network support
Progent's co-managed Help Desk program is a proven flexible staff augmentation option that allows IT groups to share the responsibilities of Help Desk support transparently between their full-time IT staff and Progent's nationwide pool of IT support specialists. Acting as a seamless supplement of your full-time Help Desk, Progent's co-managed Help Desk program is a collaborative service solution powered by the leading group professional services tool for streamlining, service calls, ticketing, assigning ownership, tracking progress, and producing management reports.
Why Choose Progent?
Progent has 20 years of background providing remote and onsite network expertise for businesses across the U.S. Progentís IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity experts have earned top certifications including ISSAP, CISA, and GIAC. Find out more details about Progent's certifications.
Progent's Practice Areas for Brisbane, Queensland Companies
Progent's seasoned roster of certified engineers can deliver Brisbane, Queensland organizations a broad array of online technical guidance and troubleshooting expertise. Practice areas offered under Progent's consulting program for IT service organizations include:
Contact Progent for Temporary Staffing Services for Brisbane, Queensland Businesses
To find out more about Progent's temporary staffing services for Brisbane, Queensland companies, call 800-993-9400 or visit Contact Progent.