Besides providing rapid contact with top-tier IT professionals and subject matter experts to assist Brisbane, Queensland companies with discrete technical problems or longer-term projects, Progent offers short-term staffing to deliver more broadly defined services such as PC help, IT management, and Help Desk services. On-demand staffing can help organizations to respond to expected or surprise increases in the need for IT personnel, which may result from scenarios like mergers and acquisitions, data center moves, platform migration, paradigm shifts like telecommuting, disaster response, seasonal variations, or regulatory mandates. Temporary IT staff augmentation can also fill gaps resulting from the absence of in-house IT personnel because of vacations, illness, resignation, etc.
Advantages of Progent's Short-Term Staff Augmentation Services
Progent's temporary staffing services offer organizations the ability to react to surges in demand for network personnel without dealing with the expense and delays associated with reviewing and recruiting reliable IT personnel and without the burden of adding to your permanent staff size.
Important aspects of Progent's short-term staffing services include:
Progent's Co-managed Center Service
- Fast availability of seasoned network pros
- Easy engagement, cessation, and resumption of services
- Seamless augmentation of your in-house IT team
- Full reporting of services delivered
- Optional escalation from Tier 1 up to Tier 3 support so even the most challenging problems can be handled fast
- Strong working relationship with a top-level, full-spectrum resource for IT support
Progent's co-managed Call Center service is a specialized flexible staff expansion alternative that allows IT groups to share the responsibilities of Help Desk Call Center support transparently between their full-time IT personnel and Progent's extensive team of technical support specialists. Working as a seamless extension of your in-house Call Center, Progent's shared Call Center program is a joint support solution based on by the leading group professional services (PSA) tool for managing, service calls, generating tickets, assigning responsibility, monitoring progress, and producing documentation.
Why Choose Progent?
Progent has two decades of background providing remote and onsite IT services for organizations throughout the United States. Progentís engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance consultants have earned top certifications including ISSAP, CISM, and GIAC. Learn more details about Progent's technology certifications.
Progent's Practice Areas for Brisbane, Queensland Businesses
Progent's nationwide roster of certified consultants can provide Brisbane, Queensland businesses a wide range of remote technical guidance and debugging expertise. Areas of expertise covered under Progent's reseller program for network service organizations include:
Contact Progent for Temporary Staff Augmentation for Brisbane, Queensland Companies
To find out more details about Progent's short-term staff augmentation services for Brisbane, Queensland companies, call 800-993-9400 or visit Contact Progent.