Besides providing rapid access to top-tier network professionals and subject matter experts (SMEs) to assist Brisbane, Queensland businesses to resolve discrete technical issues or strategic initiatives, Progent can provide temporary staff augmentation to deal with more generalized assistance such as PC support, network management, and Call Center response. On-demand staffing can help organizations to deal with anticipated or surprise peaks in the need for IT personnel, which may result from scenarios like company mergers, site moves, platform upgrades, paradigm shifts like telecommuting, disaster response, seasonal variations, or regulatory changes. Short-term supplemental staffing can also cover gaps left by the absence of in-house staff members due to vacations, health issues, resignation, or other reasons.

Advantages of Progent's Short-Term Staff Augmentation Services
Progent's temporary staff augmentation services give businesses the versatility to respond to surges in requirements for network personnel without dealing with the expense and hassle associated with reviewing and hiring appropriate technical personnel and without the burden of increasing your full-time staff size.

Important aspects of Progent's temporary staff augmentation services include:

  • Fast access to proven network pros
  • Easy engagement, cessation, and resumption of services
  • Seamless extension of your in-house network support team
  • Full documentation of services delivered
  • Optional escalation from Tier 1 up to Tier 3 services so even the most challenging issues can be handled fast
  • Close working relationship with a top-level, full-spectrum source for IT expertise
Progent's Shared Help Desk Call Center Service
Progent's shared Call Center service is a specialized flexible staff expansion alternative that allows IT organizations to divide the responsibilities of Help Desk Call Center support seamlessly between their full-time network staff and Progent's extensive team of IT support specialists. Working as a transparent extension of your full-time Help Desk, Progent's shared Help Desk service is a joint service alternative based on by the leading shared professional services tool for streamlining, service calls, ticketing, assigning responsibility, monitoring progress, and generating documentation.

Why Choose Progent?
Progent has two decades of background providing remote and on-premises network expertise for organizations across the U.S. Progent's IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts hold advanced certifications including CISSP-ISSAP, CISA, and GIAC. Find out more about Progent's certifications.

Progent's Practice Areas for Brisbane, Queensland Businesses
Progent's veteran roster of certified consultants and technical experts can provide Brisbane, Queensland companies a wide range of remote technical guidance and troubleshooting services. Practice areas covered under Progent's consulting program for IT service organizations include:

Contact Progent for Temporary IT Staffing for Brisbane, Queensland Companies
To learn more about Progent's temporary supplemental staffing services for Brisbane, Queensland companies, call 800-993-9400 or visit Contact Progent.