Besides offering rapid access to guidance from high-level IT professionals and subject matter experts to help Brisbane, Queensland organizations with specific technical problems or longer-term projects, Progent offers temporary supplemental staffing to deal with more generalized services like PC support, network management, and Help Desk call center response. Temporary staffing can help businesses to respond to planned or unplanned increases in demand for IT personnel, which may result from situations such as mergers and acquisitions, site moves, platform upgrades, paradigm shifts like telecommuting, disaster recovery, seasonal variations, or new regulations. Short-term staffing can also fill gaps caused by the loss of in-house IT personnel due to scheduled vacations, health issues, termination, etc.

Advantages of Progent's Short-Term Staff Augmentation Program
Progent's temporary supplemental staffing services give organizations the flexibility to react to surges in demand for IT personnel without being saddled with the expense and hassle associated with vetting and recruiting professional IT help and without the risk of increasing your in-house staff size.

Key features of Progent's temporary staffing services include:

  • Fast access to proven IT professionals
  • Simple initiation, cessation, and resumption of services
  • Transparent augmentation of your full-time network support team
  • Comprehensive reporting of all services performed
  • Available escalation from Tier 1 up to Tier 3 services so even the most challenging problems get resolved fast
  • Close working relationship with a world-class, full-service resource for IT support
Progent's Shared Center Service
Progent's shared Help Desk Call Center program is a proven flexible staff augmentation alternative that enables IT organizations to share the responsibilities of Call Center support seamlessly between their full-time network personnel and Progent's nationwide pool of technical support specialists. Working as a transparent extension of your full-time Call Center, Progent's co-managed Help Desk program is a collaborative service solution powered by the leading group professional services (PSA) platform for managing, service requests, generating tickets, assigning responsibility, tracking progress, and producing management reports.

Why Choose Progent?
Progent has 20 years of background delivering online and onsite IT expertise for organizations throughout the U.S. Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance experts have earned top certifications including ISSAP, CISM, and CRISC. Learn more details about Progent's certifications.

Progent's Practice Areas for Brisbane, Queensland Businesses
Progent's nationwide team of certified consultants can deliver Brisbane, Queensland organizations a wide array of remote consulting and troubleshooting services. Practice areas covered under Progent's reseller program for network service organizations include:

Contact Progent for Temporary IT Staffing for Brisbane, Queensland Organizations
To find out more about Progent's short-term supplemental staffing services for Brisbane, Queensland businesses, call 800-993-9400 or visit Contact Progent.