In addition to providing fast access to high-level IT professionals and subject matter experts (SMEs) to assist Brisbane, Queensland organizations with discrete IT problems or longer-term projects, Progent can provide temporary staff augmentation to deliver more broadly defined services such as desktop support, network administration, and Call Center services. Temporary staffing can help businesses to deal with planned or surprise peaks in demand for IT personnel, which may result from scenarios like mergers and acquisitions, data center moves, technology upgrades, business process changes like telecommuting, disaster recovery, busy seasons, or regulatory mandates. Temporary IT staff augmentation can also fill voids caused by the loss of full-time IT personnel because of vacations, health issues, termination, or other reasons.

Advantages of Progent's Temporary Staffing Services
Progent's short-term supplemental staffing services give businesses the ability to react to surges in demand for network personnel without dealing with the expense and delays associated with vetting and recruiting reliable technical help and without the burden of increasing your permanent staff size.

Key aspects of Progent's temporary staff augmentation services include:

  • Rapid access to proven network professionals
  • Easy engagement, termination, and resumption of services
  • Transparent extension of your in-house network support team
  • Full documentation of services performed
  • Optional escalation from Tier 1 up to Tier 3 services so even the toughest issues get resolved fast
  • Close working relationship with a top-level, full-spectrum resource for IT expertise
Progent's Shared Help Desk Call Center Program
Progent's shared Help Desk service is a proven flexible staff augmentation alternative that allows IT organizations to divide the work of Help Desk Call Center support transparently between their in-house IT personnel and Progent's nationwide pool of IT support experts. Working as a transparent supplement of your full-time Help Desk, Progent's co-managed Help Desk program is a joint support alternative powered by the industry's leading shared professional services tool for managing, service requests, ticketing, assigning responsibility, tracking progress, and generating documentation.

Why Choose Progent?
Progent has two decades of background providing online and on-premises network services for businesses of all sizes throughout the United States. Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts have earned top certifications including CISSP, CISM, and CRISC. Learn more about Progent's technology certifications.

Progent's Practice Areas for Brisbane, Queensland Organizations
Progent's veteran team of certified consultants and technical experts offers Brisbane, Queensland organizations a wide array of online consulting and debugging expertise. Areas of expertise covered under Progent's consulting program for network service organizations include:

Contact Progent for Short-Term IT Staffing for Brisbane, Queensland Organizations
To learn more details about Progent's short-term staffing services for Brisbane, Queensland companies, call 800-993-9400 or visit Contact Progent.