Enlarging your telecommuter workforce may have a major impact on network infrastructure, cybersecurity, and corporate processes. Progent has two decades of background helping small and mid-size businesses to plan, configure, manage, optimize, and debug IT networks that support a remote workforce. Progent can assist your Brisbane organization to pick the right technologies and adhere to best practices in building and maintaining a safe virtual office ecosystem for telecommuters that promotes teamwork and delivers top business value. Progent offers support services that go from on demand expertise for getting you over challenging technical bottlenecks to comprehensive project management to help you successfully complete mission-critical initiatives.

Progent's consultants can help Brisbane, Queensland organizations to succeed with any aspect of creating a high-performing work-from-home ecosystem by delivering infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, Help Desk services, security monitoring, backup/restore solutions, and streamlined management.

Network Infrastructure for an At-Home Workforce
Integrating the physical and software infrastructure needed for an at-home work environment can be especially challenging if you must manage a combination of worker-owned equipment such as PCs and laptops, Internet routers, and wireless APs from different vendors and with a variety of OS software and firmware releases. Progent's experience providing remote support for both legacy as well as current technologies in virtual office venues allows you to make efficient use of your available infrastructure and provides you with ready access to expertise for implement necessary upgrades. Support services available from Progent to assist you to implement a high-functioning work-at-home ecosystem include:

  • Virtual Private Network connectivity makes it possible to establish a secure connection for authenticated at-home employees to use IT assets located at your corporate data center or in a public cloud. Progent can help your company to deploy and maintain VPN connections between your teleworkers and your various IT resources by providing online VPN integration consulting. For organizations with Cisco's ASA security appliances, Progent's Cisco-certified ASA Firewall consultants can help your remote workers to set up Cisco's popular AnyConnect client software for safe VPN tunneling for a broad range of devices including Microsoft Windows, macOS, Apple iOS, Linux, and Android.
  • Virtual Desktop Infrastructure (VDI) platforms enable a teleworker to see and use a remote PC's desktop. This provides network managers significant control over the digital environment of telecommuters and offers them a familiar work experience. Progent's VDI services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI expertise.
  • Routers connect at-home computer networks to the Internet and support VPN tunnels, home wireless networks, and firewall services. Progent can provide top-tier remote consulting for deploying home routers from a range of vendors. See router configuration services from Cisco-certified experts.
  • Home Wireless networks, typically supporting families and visitors, are commonly utilized by at-home employees to connect to their Internet router for work. This can cause performance and cybersecurity problems. Progent can help businesses to resolve these issues by providing expertise that include Aironet integration expertise, Cisco-certified Meraki WiFi installation expertise, and Ubiquiti wireless access point integration assistance.
  • Internet access methods affect the performance and availability of connections between telecommuters and the company network. Vital processes may demand backup Internet connections in the event the primary connection fails. Progent can provide guidance for picking ISPs, selecting sensible service packages, and configuring redundant Internet connections. Refer to Internet access solutions.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and maintaining an efficient telecommuter environment for your Brisbane, Queensland company, call 1-800-993-9400 or go to Contact Progent.