Expanding your telecommuter workforce can have a significant impact on network infrastructure, security, and corporate processes. Progent has 20 years of background helping SMBs to design, configure, administer, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can help your Brisbane company to pick the right tools and follow best practices in building and maintaining a secure virtual office ecosystem for telecommuters that facilitates collaboration and delivers top business value. Progent can provide services that go from as-needed guidance for helping you over challenging IT roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.

Progent can help Brisbane, Queensland organizations to with any aspect of building a high-performing work-from-home ecosystem by delivering network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, cloud integration, helpdesk augmentation, cybersecurity, backup/restore solutions, and streamlined management.

Network Infrastructure for Teleworkers
Configuring the network infrastructure required for a remote workforce can be especially challenging if you have to manage a combination of worker-owned equipment like desktop computers and laptops, routers, and wireless appliances from various vendors and with a mix of operating systems and firmware releases. Progent's background providing remote support for both outdated and modern technologies in remote office venues allows you to make cost-effective use of your existing network infrastructure and offers fast access to expertise for making necessary updates. Services available from Progent to assist your company to create a productive telecommuting infrastructure include:

  • Virtual Private Network (VPN) technology makes it possible to create a secure tunnel for authorized at-home employees to access IT assets situated at your company data center or in the cloud. Progent can help you to configure and manage VPN connections between your at-home workforce and your various IT resources by providing remote VPN configuration support. For organizations with Cisco's ASA firewalls, Progent's Cisco-certified ASA consultants can help your remote workers to utilize Cisco's AnyConnect client software to provide secure VPN connections for a wide range of endpoint devices such as Windows, macOS, Apple iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) platforms enable a teleworker to view and interact with a data center PC's desktop. This provides IT managers more control over the digital ecosystem of telecommuters and ensures remote users a familiar experience. Progent's virtual desktop consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI consulting.
  • Routers connect at-home networks to the Internet and typically support VPN tunnels, home wireless networks, and firewall services. Progent offers top-tier online support for deploying routers from all major vendors. See router integration support from Cisco-certified consultants.
  • Home Wireless networks, often supporting families and visitors, are commonly used by telecommuters to connect to their Internet router for work. This can create throughput and security problems. Progent can help businesses to resolve these issues by delivering expertise that include Cisco Aironet integration expertise, Cisco-certified Meraki wireless installation expertise, and Ubiquiti Unifi WiFi AP setup help.
  • Internet connectivity solutions impact the performance and reliability of connections between at-home workers and the company network. Business-critical processes might require redundant Internet connections in case the normal connection fails. Progent offers expertise for picking service providers, choosing sensible bandwidth and data volume packages, and integrating high-availability Internet connections. Refer to Internet access solutions.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and managing a productive telecommuter solution for your Brisbane, Queensland business, call 1-800-993-9400 or go to Contact Progent.