Expanding your telecommuter workforce can have a major impact on network architecture, security, and company culture. Progent has 20 years of experience helping businesses of all sizes to design, configure, administer, optimize, and troubleshoot IT environments that support work-from-home employees. Progent can help your Brisbane company to pick the right tools and adhere to best practices in creating and maintaining a secure virtual solution for teleworkers that promotes collaboration and delivers top business value. Progent offers support services that go from as-needed expertise for helping you over challenging technical roadblocks to comprehensive project management to help you carry out business-critical tasks.

Progent's consultants can help Brisbane, Queensland businesses to succeed with any facet of creating a high-performing work-at-home environment by delivering infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk augmentation, endpoint security, data protection solutions, and centralized management.

Network Infrastructure for Teleworkers
Setting up the network infrastructure needed for a remote work environment can be particularly complex if you have to manage a combination of worker-owned hardware such as PCs and laptops, Internet routers, and wireless APs from different manufacturers and with a variety of OS software and firmware releases. Progent's background providing online support for both outdated and current technologies in remote office venues enables you to make efficient use of your existing infrastructure and provides you with ready access to expertise for implement necessary updates. Support services available from Progent to help you to create a productive telecommuting ecosystem include:

  • Virtual Private Network (VPN) technology allows you to create a secure tunnel for authenticated remote workers to use IT resources located at your company datacenter or in a public cloud. Progent's consultants can assist you to configure and maintain VPN connections between your teleworkers and your various network resources by providing remote VPN integration support. For organizations using Cisco's ASA firewalls, Progent's Cisco ASA Firewall consultants can help your at-home workers to set up Cisco's popular AnyConnect software to provide secure VPN tunneling for a broad range of devices such as Microsoft Windows, Mac, Apple iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure platforms allow a telecommuter to view and use a data center computer's desktop. This technology gives network managers substantial control over the computing ecosystem of telecommuters and offers them a consistent and more productive work experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI solutions.
  • Routers attach at-home computer networks to the Internet and support VPN connections, local wireless connectivity, and firewalls. Progent offers top-tier remote support for deploying routers from a range of vendors. See router configuration support from Cisco-certified consultants.
  • Home Wireless networks, often shared by the whole family and guests, are commonly utilized by telecommuters to connect to their Internet router for work. This can create performance and cybersecurity issues. Progent can assist businesses to resolve these issues by providing expertise like Aironet integration expertise, Cisco Meraki wireless installation expertise, and Ubiquiti Unifi wireless AP setup assistance.
  • Internet access methods affect the performance and reliability of connections between at-home workers and the company network. Line-of-business applications might demand backup Internet access in case the normal connection breaks. Progent offers expertise for identifying ISPs, choosing sensible service offerings, and setting up redundant Internet access. See Internet access solutions.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and maintaining an efficient telecommuter solution for your Brisbane, Queensland company, call 1-800-993-9400 or go to Contact Progent.