Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way across a network. Because of this, ransomware attacks are typically unleashed on weekends and at night, when IT personnel are likely to take longer to recognize a penetration and are least able to mount a rapid and coordinated defense. The more lateral progress ransomware can manage within a target's network, the longer it will require to restore core operations and scrambled files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to assist organizations to take the time-critical first phase in mitigating a ransomware attack by putting out the fire. Progent's remote ransomware experts can help businesses in the Brisbane metro area to identify and isolate breached servers and endpoints and guard clean resources from being compromised.

If your system has been penetrated by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in Brisbane
Modern variants of ransomware like Ryuk, Maze, Netwalker, and Egregor encrypt online data and invade any available system restores. Data synched to the cloud can also be impacted. For a poorly defended network, this can make automated recovery almost impossible and basically throws the datacenter back to the beginning. So-called Threat Actors, the cybercriminals behind a ransomware assault, insist on a ransom payment in exchange for the decryption tools needed to unlock scrambled files. Ransomware attacks also attempt to exfiltrate files and TAs require an extra ransom for not posting this information or selling it. Even if you are able to restore your system to an acceptable date in time, exfiltration can pose a big problem depending on the sensitivity of the downloaded information.

The restoration process after a ransomware penetration involves a number of distinct stages, the majority of which can be performed concurrently if the response workgroup has enough people with the required experience.

  • Quarantine: This urgent first response involves blocking the sideways spread of ransomware across your network. The more time a ransomware attack is allowed to go unchecked, the longer and more costly the restoration effort. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline monitored by seasoned ransomware response engineers. Quarantine activities include cutting off affected endpoints from the rest of network to block the spread, documenting the environment, and protecting entry points.
  • System continuity: This covers restoring the IT system to a basic useful degree of functionality with the shortest possible delay. This effort is typically at the highest level of urgency for the victims of the ransomware assault, who often perceive it to be an existential issue for their business. This activity also requires the broadest range of IT abilities that cover domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and mobile phones, databases, productivity and line-of-business applications, network topology, and protected remote access management. Progent's recovery experts use state-of-the-art collaboration platforms to coordinate the complicated recovery effort. Progent understands the urgency of working quickly, tirelessly, and in unison with a client's management and IT group to prioritize activity and to put vital resources back online as fast as feasible.
  • Data restoration: The effort necessary to recover files damaged by a ransomware attack depends on the state of the network, how many files are encrypted, and which restore methods are required. Ransomware attacks can destroy pivotal databases which, if not carefully closed, may need to be reconstructed from the beginning. This can apply to DNS and AD databases. Microsoft Exchange and SQL Server rely on AD, and many financial and other business-critical applications are powered by Microsoft SQL Server. Some detective work may be required to locate undamaged data. For example, non-encrypted OST files may have survived on staff desktop computers and notebooks that were off line during the assault.
  • Deploying advanced AV/ransomware protection: Progent's ProSight ASM uses SentinelOne's behavioral analysis technology to offer small and mid-sized businesses the benefits of the identical anti-virus tools used by many of the world's largest corporations such as Walmart, Visa, and Salesforce. By delivering real-time malware filtering, detection, containment, repair and analysis in a single integrated platform, Progent's ProSight Active Security Monitoring lowers TCO, streamlines management, and expedites recovery. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's ProSight ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating ransom settlements with hackers. This calls for working closely with the ransomware victim and the insurance provider, if there is one. Services include determining the type of ransomware used in the assault; identifying and making contact with the hacker; verifying decryption capabilities; budgeting a settlement with the victim and the cyber insurance carrier; negotiating a settlement amount and schedule with the TA; confirming adherence to anti-money laundering regulations; overseeing the crypto-currency transfer to the TA; receiving, reviewing, and operating the decryptor tool; debugging failed files; creating a clean environment; remapping and connecting drives to match precisely their pre-encryption state; and recovering computers and software services.
  • Forensic analysis: This activity is aimed at uncovering the ransomware attack's progress throughout the network from start to finish. This audit trail of how a ransomware attack progressed within the network helps your IT staff to assess the impact and highlights shortcomings in security policies or work habits that need to be corrected to avoid future breaches. Forensics entails the examination of all logs, registry, GPO, Active Directory, DNS servers, routers, firewalls, schedulers, and basic Windows systems to detect anomalies. Forensic analysis is typically given a top priority by the cyber insurance carrier. Since forensic analysis can be time consuming, it is critical that other key activities such as operational continuity are executed in parallel. Progent has an extensive team of IT and cybersecurity experts with the knowledge and experience required to perform activities for containment, operational resumption, and data recovery without disrupting forensics.
Progent's Qualifications
Progent has delivered online and onsite network services throughout the U.S. for more than 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts (SMEs) includes consultants who have been awarded high-level certifications in foundation technology platforms including Cisco infrastructure, VMware virtualization, and popular Linux distros. Progent's data security experts have earned internationally recognized certifications including CISM, CISSP, and GIAC. (See certifications earned by Progent consultants). Progent also has guidance in financial and Enterprise Resource Planning software. This breadth of skills allows Progent to identify and consolidate the undamaged pieces of your network following a ransomware assault and reconstruct them rapidly into a functioning system. Progent has collaborated with leading cyber insurance providers including Chubb to assist businesses clean up after ransomware attacks.

Contact Progent for Ransomware System Restoration Consulting in Brisbane
For ransomware recovery consulting services in the Brisbane area, phone Progent at 800-462-8800 or see Contact Progent.



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    Progent's Microsoft-certified consultants can help you to assess the benefits of Lync Server for your environment and can help you to plan and execute a rollout of Lync Server 2010 that consolidates the control of IM and Presence and increases the output of your office staff, at-home workers, and mobile workforce. Progent's consultant's can in addition help your company to carry out a smooth upgrade to Lync Server from Microsoft Office Communications Server or from Live Communications Server, interface Lync Server with Exchange Server, SharePoint, and SQL Server, show you how to run Microsoft Lync Server to enhance the collaborative capabilities of Microsoft Office programs, and provide online seminars and continuing support for Lync and other Microsoft technologies.

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    Progent offers nationwide remote help and consulting services for businesses who operate UNIX, Linux, or Solaris environments or whose IT systems include a mix of UNIX and Microsoft products. Remote IT help offers maximum return for your IT budget by preserving user productivity and limiting the time billed for network repair services. Advanced online support tools and skilled technicians and engineers allow Progent to solve the majority of network problems without wasting time and money by traveling to your site. In the vast majority of situations your IT problems can be remediated over the phone or via a mix of phone support and online network analysis. Progent can put you in touch with Cisco certified CCIE infrastructure engineers and CISM certified security professionals to help you with the toughest network problems.

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