Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to steal its way through a network. For this reason, ransomware attacks are commonly launched on weekends and at night, when support personnel may be slower to recognize a penetration and are less able to organize a rapid and forceful defense. The more lateral movement ransomware is able to make inside a target's network, the more time it takes to restore core IT services and scrambled files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to assist organizations to carry out the time-critical first step in responding to a ransomware attack by containing the malware. Progent's remote ransomware engineers can assist businesses in the Brisbane metro area to locate and isolate infected devices and guard clean assets from being compromised.

If your network has been breached by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Offered in Brisbane
Modern variants of crypto-ransomware such as Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online data and infiltrate any available system restores and backups. Data synchronized to the cloud can also be corrupted. For a vulnerable network, this can make system restoration almost impossible and effectively throws the IT system back to square one. So-called Threat Actors (TAs), the hackers behind a ransomware assault, demand a ransom payment in exchange for the decryption tools required to unlock scrambled files. Ransomware assaults also attempt to steal (or "exfiltrate") information and TAs demand an additional ransom in exchange for not posting this information or selling it. Even if you can rollback your system to an acceptable point in time, exfiltration can pose a big problem depending on the nature of the downloaded information.

The recovery process after a ransomware penetration involves several crucial stages, the majority of which can be performed concurrently if the response workgroup has a sufficient number of members with the required experience.

  • Containment: This urgent first response requires arresting the sideways spread of ransomware within your IT system. The more time a ransomware assault is permitted to go unrestricted, the more complex and more costly the recovery effort. Because of this, Progent keeps a round-the-clock Ransomware Hotline staffed by veteran ransomware recovery experts. Containment processes include cutting off infected endpoints from the rest of network to minimize the contagion, documenting the environment, and protecting entry points.
  • System continuity: This involves bringing back the IT system to a basic acceptable level of capability with the least downtime. This effort is typically at the highest level of urgency for the victims of the ransomware attack, who often perceive it to be a life-or-death issue for their company. This project also demands the widest range of technical abilities that cover domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and smart phones, databases, office and line-of-business apps, network architecture, and protected remote access management. Progent's ransomware recovery experts use state-of-the-art workgroup platforms to organize the multi-faceted recovery effort. Progent appreciates the importance of working rapidly, continuously, and in concert with a client's managers and network support staff to prioritize activity and to put vital services back online as fast as feasible.
  • Data restoration: The work necessary to restore data damaged by a ransomware attack varies according to the condition of the network, the number of files that are encrypted, and what restore methods are required. Ransomware attacks can destroy pivotal databases which, if not gracefully closed, may need to be reconstructed from scratch. This can include DNS and Active Directory (AD) databases. Exchange and Microsoft SQL Server rely on Active Directory, and many financial and other mission-critical applications depend on Microsoft SQL Server. Some detective work could be required to find undamaged data. For instance, non-encrypted OST files (Outlook Email Offline Folder Files) may have survived on staff desktop computers and laptops that were not connected during the ransomware assault. Progent's Altaro VM Backup consultants can help you to deploy immutable backup for cloud object storage, enabling tamper-proof data while under the defined policy so that backup data cannot be erased or modified by anyone including administrators or root users. Immutable storage adds another level of protection and recoverability in case of a successful ransomware attack.
  • Implementing modern antivirus/ransomware defense: Progent's Active Security Monitoring utilizes SentinelOne's behavioral analysis technology to offer small and medium-sized businesses the advantages of the identical anti-virus tools implemented by many of the world's largest corporations such as Netflix, Citi, and NASDAQ. By providing in-line malware filtering, detection, mitigation, repair and analysis in one integrated platform, ProSight Active Security Monitoring cuts TCO, simplifies administration, and expedites resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) incorporated in ProSight Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Find out about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the hacker Progent is experienced in negotiating ransom settlements with hackers. This requires close co-operation with the victim and the cyber insurance carrier, if any. Services include establishing the kind of ransomware involved in the assault; identifying and making contact with the hacker; verifying decryption capabilities; budgeting a settlement amount with the victim and the insurance provider; establishing a settlement amount and timeline with the hacker; confirming adherence to anti-money laundering sanctions; carrying out the crypto-currency payment to the TA; acquiring, reviewing, and using the decryptor tool; troubleshooting failed files; creating a clean environment; remapping and connecting drives to reflect precisely their pre-encryption state; and recovering machines and services.
  • Forensic analysis: This process involves discovering the ransomware assault's storyline across the targeted network from beginning to end. This history of how a ransomware assault travelled within the network helps you to assess the damage and highlights gaps in rules or work habits that should be rectified to prevent future break-ins. Forensics entails the examination of all logs, registry, Group Policy Object, AD, DNS servers, routers, firewalls, schedulers, and basic Windows systems to detect variations. Forensics is typically given a top priority by the insurance provider. Since forensic analysis can be time consuming, it is essential that other key activities like business continuity are performed in parallel. Progent maintains a large team of information technology and data security experts with the knowledge and experience required to carry out activities for containment, operational continuity, and data recovery without disrupting forensic analysis.
Progent's Qualifications
Progent has delivered online and onsite network services throughout the United States for over 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts (SMEs) includes professionals who have earned advanced certifications in core technology platforms such as Cisco networking, VMware virtualization, and major Linux distros. Progent's cybersecurity experts have earned prestigious certifications including CISM, CISSP-ISSAP, and GIAC. (See Progent's certifications). Progent also offers guidance in financial and ERP application software. This broad array of skills gives Progent the ability to identify and integrate the undamaged parts of your network after a ransomware assault and rebuild them quickly into a functioning network. Progent has collaborated with top insurance providers including Chubb to help organizations recover from ransomware assaults.

Contact Progent for Ransomware System Restoration Consulting in Brisbane
For ransomware system restoration consulting services in the Brisbane metro area, phone Progent at 800-462-8800 or go to Contact Progent.

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