Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way across a network. Because of this, ransomware attacks are typically launched on weekends and at night, when IT staff may take longer to become aware of a penetration and are least able to organize a rapid and forceful defense. The more lateral progress ransomware can achieve inside a victim's network, the more time it takes to restore basic operations and damaged files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to guide you to take the urgent first phase in mitigating a ransomware attack by putting out the fire. Progent's remote ransomware engineers can assist organizations in the Brisbane area to identify and quarantine infected servers and endpoints and guard undamaged assets from being penetrated.

If your system has been breached by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Offered in Brisbane
Modern variants of crypto-ransomware such as Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online files and infiltrate any accessible system restores. Data synchronized to the cloud can also be impacted. For a poorly defended environment, this can make system recovery almost impossible and effectively knocks the IT system back to square one. Threat Actors (TAs), the hackers responsible for ransomware assault, demand a ransom fee for the decryption tools needed to recover encrypted files. Ransomware assaults also try to exfiltrate files and hackers require an extra payment in exchange for not publishing this data on the dark web. Even if you can restore your system to an acceptable point in time, exfiltration can be a major problem according to the nature of the downloaded information.

The recovery work subsequent to ransomware penetration has several distinct stages, most of which can proceed in parallel if the recovery team has enough members with the required skill sets.

  • Quarantine: This urgent initial response involves blocking the sideways progress of ransomware within your network. The longer a ransomware assault is allowed to run unchecked, the longer and more costly the recovery process. Because of this, Progent keeps a 24x7 Ransomware Hotline monitored by veteran ransomware response engineers. Containment processes include isolating infected endpoints from the network to block the contagion, documenting the IT system, and protecting entry points.
  • Operational continuity: This involves restoring the IT system to a minimal acceptable level of capability with the shortest possible downtime. This effort is usually at the highest level of urgency for the victims of the ransomware attack, who often see it as an existential issue for their business. This project also demands the broadest range of technical abilities that cover domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and mobile phones, databases, office and mission-critical apps, network architecture, and protected endpoint access. Progent's ransomware recovery experts use state-of-the-art workgroup tools to coordinate the complicated restoration effort. Progent understands the urgency of working quickly, tirelessly, and in unison with a client's managers and IT staff to prioritize tasks and to put vital services back online as fast as feasible.
  • Data restoration: The effort necessary to recover files impacted by a ransomware attack varies according to the state of the systems, the number of files that are encrypted, and which recovery methods are required. Ransomware attacks can take down pivotal databases which, if not properly shut down, might need to be rebuilt from the beginning. This can include DNS and Active Directory databases. Microsoft Exchange and Microsoft SQL Server rely on Active Directory, and many ERP and other mission-critical platforms depend on Microsoft SQL Server. Some detective work may be needed to locate undamaged data. For instance, non-encrypted OST files may exist on employees' PCs and notebooks that were off line during the ransomware assault.
  • Deploying modern AV/ransomware defense: Progent's ProSight Active Security Monitoring utilizes SentinelOne's machine learning technology to give small and mid-sized companies the benefits of the same anti-virus tools used by many of the world's biggest corporations including Netflix, Citi, and NASDAQ. By delivering in-line malware blocking, identification, containment, repair and forensics in a single integrated platform, ProSight Active Security Monitoring reduces TCO, streamlines management, and expedites operational continuity. SentinelOne's next-generation endpoint protection engine incorporated in Progent's ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner. Find out about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating ransom settlements with hackers. This requires close co-operation with the victim and the cyber insurance carrier, if any. Activities consist of establishing the type of ransomware used in the assault; identifying and making contact with the hacker persona; verifying decryption tool; budgeting a settlement amount with the victim and the insurance provider; establishing a settlement and schedule with the hacker; confirming compliance with anti-money laundering (AML) regulations; overseeing the crypto-currency disbursement to the TA; receiving, reviewing, and operating the decryption tool; troubleshooting failed files; building a clean environment; remapping and connecting datastores to match exactly their pre-encryption state; and reprovisioning computers and software services.
  • Forensic analysis: This process involves uncovering the ransomware attack's storyline throughout the network from beginning to end. This audit trail of the way a ransomware attack travelled through the network helps your IT staff to evaluate the damage and highlights gaps in security policies or work habits that should be rectified to prevent later break-ins. Forensics involves the review of all logs, registry, GPO, Active Directory, DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to look for anomalies. Forensics is commonly given a high priority by the cyber insurance provider. Because forensics can take time, it is essential that other key activities like operational resumption are performed concurrently. Progent has a large team of information technology and data security experts with the skills needed to carry out the work of containment, business resumption, and data restoration without interfering with forensics.
Progent's Qualifications
Progent has delivered remote and onsite network services throughout the U.S. for over two decades and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of SMEs includes professionals who have been awarded advanced certifications in foundation technologies such as Cisco infrastructure, VMware virtualization, and major distributions of Linux. Progent's cybersecurity consultants have earned internationally recognized certifications such as CISM, CISSP-ISSAP, and CRISC. (Refer to Progent's certifications). Progent also has guidance in financial management and ERP application software. This broad array of expertise gives Progent the ability to salvage and consolidate the surviving pieces of your IT environment following a ransomware intrusion and rebuild them rapidly into a viable network. Progent has worked with leading cyber insurance providers including Chubb to assist organizations clean up after ransomware attacks.

Contact Progent for Ransomware System Restoration Expertise in Brisbane
For ransomware cleanup consulting services in the Brisbane area, phone Progent at 800-462-8800 or see Contact Progent.



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    Progentís Microsoft-certified experts can provide companies of any size consulting, troubleshooting, and development expertise for Microsoft SharePoint Server and SharePoint Online. Microsoft SharePoint is an advanced collaboration platform that uses web-based technology for efficiently connecting people, teams and data. Microsoft SharePoint Server provides a central location for your workers or customers to access, manage, share and interact with useful information, documents, and applications and to communicate with one another. SharePoint allows faster and better decisions, more effective sharing across groups and more streamlined business processes. Windows SharePoint Services join employees, customers, workgroups and major tasks with the knowledge theyíve developed in a manner that makes data easy to locate, download and apply. Progent's certified SharePoint consultants can assist you to support your current SharePoint ecosystem or upgrade to the latest version of SharePoint Server or to SharePoint Online.

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    Progent's Microsoft-Premier SQL engineers offer a range of services to help small companies to plan, deploy, administer, and repair SQL Server 2008 systems in order to get the optimum business benefit from this advanced database management technology. In addition, Progent offers consulting expertise for system infrastructure, enterprise-wide security, and software development to increase the business benefit of your IT investment.

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    Cisco's Firepower NGFWs Firewalls provide a major performance boost compared to Cisco's popular ASA 5500-X firewalls and offer centralized management and automation of modern cybersecurity features like application visibility and control (AVC), next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection (AMP), DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE firewall experts can help your organization to design and execute a smooth migration to Cisco Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and help you enhance Firepower firewalls with Cisco's security services to build and centrally manage IT ecosystems that include branch offices, data centers, and cloud resources.

  • Windows Server 2016 PowerShell Support Microsoft Certified Expert Windows Server 2016 and SCOM Integration
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