Ransomware Hot Line: 800-462-8800
24x7 Remote Help from a Top-tier Ransomware Consultant
Ransomware needs time to work its way across a target network. Because of this, ransomware attacks are typically unleashed on weekends and late at night, when IT staff are likely to take longer to become aware of a penetration and are least able to organize a rapid and forceful response. The more lateral movement ransomware is able to manage inside a target's system, the longer it will require to recover basic operations and scrambled files and the more information can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is intended to help you to carry out the time-critical first phase in responding to a ransomware attack by putting out the fire. Progent's remote ransomware engineers can help organizations in the Brisbane area to locate and isolate infected devices and guard undamaged assets from being penetrated.
If your system has been breached by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Response Services Offered in Brisbane
Current strains of ransomware like Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online files and invade any accessible backups. Data synched to the cloud can also be impacted. For a vulnerable environment, this can make automated restoration almost impossible and basically throws the datacenter back to the beginning. Threat Actors (TAs), the cybercriminals behind a ransomware attack, insist on a settlement fee in exchange for the decryption tools required to unlock scrambled files. Ransomware attacks also attempt to exfiltrate files and TAs demand an extra payment for not publishing this data or selling it. Even if you are able to rollback your network to a tolerable point in time, exfiltration can pose a major problem according to the nature of the stolen information.
The restoration process after a ransomware penetration involves several distinct stages, most of which can be performed in parallel if the response team has a sufficient number of people with the required experience.
- Quarantine: This time-critical initial response requires blocking the sideways progress of ransomware across your IT system. The more time a ransomware attack is allowed to go unchecked, the longer and more expensive the restoration process. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline staffed by seasoned ransomware recovery experts. Containment activities consist of isolating affected endpoint devices from the network to block the contagion, documenting the IT system, and protecting entry points.
- System continuity: This covers restoring the IT system to a basic acceptable level of capability with the least downtime. This effort is usually the highest priority for the victims of the ransomware assault, who often see it as an existential issue for their company. This activity also demands the widest array of technical skills that cover domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and mobile phones, databases, office and mission-critical applications, network topology, and safe remote access. Progent's recovery experts use advanced collaboration tools to organize the complicated restoration process. Progent understands the urgency of working quickly, tirelessly, and in unison with a client's managers and network support group to prioritize tasks and to get critical services back online as fast as possible.
- Data recovery: The effort necessary to restore data damaged by a ransomware assault depends on the state of the network, the number of files that are encrypted, and which restore techniques are needed. Ransomware attacks can take down key databases which, if not properly closed, might have to be rebuilt from scratch. This can apply to DNS and AD databases. Exchange and SQL Server depend on Active Directory, and many manufacturing and other mission-critical platforms are powered by SQL Server. Often some detective work may be needed to find clean data. For example, non-encrypted OST files (Outlook Email Offline Folder Files) may have survived on employees' PCs and notebooks that were off line at the time of the attack. Progent's ProSight Data Protection Services utilize Altaro VM Backup technology to protect against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by anyone including administrators.
- Implementing advanced AV/ransomware protection: Progent's ProSight ASM uses SentinelOne's behavioral analysis technology to give small and medium-sized businesses the advantages of the same anti-virus tools implemented by many of the world's biggest corporations such as Walmart, Citi, and NASDAQ. By providing in-line malware blocking, classification, mitigation, repair and forensics in a single integrated platform, Progent's ProSight Active Security Monitoring lowers total cost of ownership, streamlines management, and expedites resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense with SentinelOne technology.
- Negotiating a settlement with the hacker Progent has experience negotiating settlements with hackers. This requires close co-operation with the victim and the cyber insurance provider, if there is one. Activities consist of establishing the kind of ransomware used in the assault; identifying and making contact with the hacker persona; testing decryption tool; deciding on a settlement with the victim and the insurance carrier; establishing a settlement amount and timeline with the hacker; checking adherence to anti-money laundering sanctions; overseeing the crypto-currency transfer to the TA; receiving, reviewing, and using the decryption utility; troubleshooting decryption problems; building a pristine environment; mapping and connecting datastores to match exactly their pre-encryption state; and restoring machines and software services.
- Forensic analysis: This process involves learning the ransomware assault's storyline throughout the targeted network from beginning to end. This history of the way a ransomware attack travelled through the network assists your IT staff to assess the damage and highlights gaps in policies or work habits that should be rectified to avoid later breaches. Forensics involves the review of all logs, registry, Group Policy Object (GPO), AD, DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to check for changes. Forensic analysis is commonly assigned a high priority by the cyber insurance provider. Because forensics can be time consuming, it is critical that other key activities like business resumption are executed concurrently. Progent has a large roster of IT and cybersecurity professionals with the skills required to carry out the work of containment, business resumption, and data restoration without interfering with forensics.
Progent's Background
Progent has provided remote and on-premises IT services throughout the United States for over two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts (SMEs) includes professionals who have been awarded advanced certifications in core technologies such as Cisco infrastructure, VMware, and major distributions of Linux. Progent's data security experts have earned industry-recognized certifications including CISM, CISSP-ISSAP, CRISC, and CMMC 2.0. (See Progent's certifications). Progent also offers top-tier support in financial management and Enterprise Resource Planning applications. This breadth of expertise gives Progent the ability to salvage and integrate the undamaged parts of your IT environment after a ransomware assault and rebuild them quickly into a functioning system. Progent has worked with leading cyber insurance carriers including Chubb to help businesses clean up after ransomware attacks.
Contact Progent for Ransomware System Recovery Consulting in Brisbane
For ransomware cleanup expertise in the Brisbane metro area, phone Progent at 800-462-8800 or go to Contact Progent.