Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to work its way through a target network. Because of this, ransomware attacks are typically launched on weekends and late at night, when IT personnel are likely to take longer to become aware of a breach and are less able to organize a quick and forceful response. The more lateral movement ransomware can manage inside a victim's network, the more time it will require to restore basic IT services and scrambled files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to guide you to carry out the urgent first phase in responding to a ransomware attack by putting out the fire. Progent's online ransomware engineer can assist organizations in the Brisbane area to locate and isolate breached servers and endpoints and protect undamaged resources from being compromised.

If your network has been penetrated by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Available in Brisbane
Current strains of crypto-ransomware like Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online data and invade any available system restores and backups. Data synchronized to the cloud can also be impacted. For a vulnerable network, this can make system recovery almost impossible and effectively knocks the datacenter back to square one. So-called Threat Actors (TAs), the hackers responsible for ransomware attack, insist on a ransom payment in exchange for the decryption tools required to recover scrambled data. Ransomware attacks also try to exfiltrate files and hackers require an additional payment in exchange for not posting this information on the dark web. Even if you can rollback your system to an acceptable point in time, exfiltration can pose a major issue depending on the sensitivity of the downloaded information.

The restoration work subsequent to ransomware penetration has several distinct phases, most of which can be performed in parallel if the response team has enough people with the necessary skill sets.

  • Containment: This urgent first step requires arresting the sideways progress of the attack within your network. The longer a ransomware attack is permitted to run unrestricted, the longer and more expensive the recovery effort. Because of this, Progent maintains a 24x7 Ransomware Hotline monitored by seasoned ransomware recovery engineers. Quarantine activities include isolating affected endpoint devices from the network to restrict the spread, documenting the environment, and securing entry points.
  • System continuity: This involves restoring the IT system to a basic useful level of capability with the shortest possible downtime. This process is usually at the highest level of urgency for the victims of the ransomware assault, who often perceive it to be a life-or-death issue for their company. This project also requires the widest range of technical skills that cover domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and smart phones, databases, productivity and mission-critical apps, network architecture, and secure endpoint access. Progent's recovery experts use state-of-the-art collaboration tools to coordinate the complicated restoration effort. Progent understands the importance of working rapidly, continuously, and in unison with a client's management and IT staff to prioritize tasks and to get critical resources back online as quickly as feasible.
  • Data restoration: The work necessary to restore data damaged by a ransomware attack varies according to the condition of the systems, how many files are encrypted, and what restore methods are needed. Ransomware assaults can take down pivotal databases which, if not carefully closed, may need to be rebuilt from scratch. This can include DNS and Active Directory (AD) databases. Microsoft Exchange and Microsoft SQL Server depend on Active Directory, and many financial and other mission-critical platforms are powered by Microsoft SQL Server. Often some detective work may be needed to locate clean data. For example, undamaged OST files (Outlook Email Offline Folder Files) may have survived on staff desktop computers and notebooks that were not connected at the time of the ransomware assault.
  • Implementing modern antivirus/ransomware defense: ProSight ASM offers small and medium-sized companies the advantages of the identical AV tools implemented by some of the world's largest enterprises such as Netflix, Visa, and NASDAQ. By providing real-time malware filtering, detection, containment, recovery and forensics in one integrated platform, ProSight ASM lowers total cost of ownership, simplifies administration, and promotes rapid operational continuity. The next-generation endpoint protection engine incorporated in Progent's ProSight ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Find out about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating ransom settlements with threat actors. This requires working closely with the ransomware victim and the cyber insurance carrier, if any. Activities consist of determining the type of ransomware used in the attack; identifying and making contact with the hacker; testing decryption capabilities; deciding on a settlement amount with the ransomware victim and the cyber insurance provider; establishing a settlement and timeline with the TA; confirming adherence to anti-money laundering sanctions; overseeing the crypto-currency transfer to the hacker; receiving, learning, and using the decryptor tool; debugging decryption problems; building a pristine environment; mapping and reconnecting drives to reflect precisely their pre-attack state; and recovering computers and services.
  • Forensics: This process is aimed at discovering the ransomware assault's progress across the network from beginning to end. This history of how a ransomware attack travelled through the network assists your IT staff to assess the impact and brings to light shortcomings in policies or work habits that should be rectified to avoid later breaches. Forensics involves the examination of all logs, registry, Group Policy Object (GPO), AD, DNS, routers, firewalls, schedulers, and basic Windows systems to detect variations. Forensics is usually given a top priority by the cyber insurance carrier. Since forensics can be time consuming, it is essential that other key recovery processes like business resumption are performed concurrently. Progent has a large roster of IT and security professionals with the skills required to carry out activities for containment, business resumption, and data recovery without disrupting forensic analysis.
Progent's Background
Progent has provided online and on-premises network services across the United States for more than two decades and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of SBEs includes professionals who have been awarded high-level certifications in core technology platforms such as Cisco infrastructure, VMware, and popular distributions of Linux. Progent's data security consultants have earned internationally recognized certifications including CISM, CISSP-ISSAP, and GIAC. (See certifications earned by Progent consultants). Progent also has top-tier support in financial and Enterprise Resource Planning applications. This scope of expertise allows Progent to identify and integrate the surviving parts of your information system following a ransomware attack and rebuild them rapidly into a viable network. Progent has collaborated with top insurance carriers like Chubb to assist businesses recover from ransomware assaults.

Contact Progent for Ransomware Recovery Services in Brisbane
For ransomware recovery consulting services in the Brisbane area, call Progent at 800-462-8800 or go to Contact Progent.



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    Windows Hyper-V 2016 utilizes key technologies first designed for and refined on Microsoft Azure, one of the world's largest public clouds. This pedigree dramatically enhances the ability of Microsoft's Windows Server platform to run private cloud and hybrid cloud/on-premises deployment models by improving security, availability, expandability, manageability, dependability and recoverability. Progentís Microsoft-certified consulting team can assist you to evaluate the benefits of Hyper-V 2016 for your business, configure pilot systems to confirm the ability of Hyper-V 2016 to support your vital applications, plan an efficient network topology for a cloud-centric or hybrid installation, create and execute a non-disruptive migration plan, train your IT management and technical support staff, and deliver as-needed consulting and debugging support to make sure that your Hyper-V 2016 solution delivers maximum business benefit.

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    If your organization does not need emergency remote help but you think you will require technical services with your network in the near future, you can save time and money and guarantee that the right IT skill will be available when you need it by getting in touch with a Progent sales agent and registering as a client. For details, phone 800-993-9400 or email information@progent.com.

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    If your company has a Sun Solaris environment or a multi-OS computer system, Progent's CISM, CISSP and ISSAP-premier security specialists can help your entire organization in a wide range of security topics including security administration practices, security design and strategies, access management systems and methodology, applications development security, operations security, physical security, communications, network and web security, and disaster recovery planning. CISM and ISSAP stipulate the core skills and international standards of performance that network security professionals are expected to possess. These accreditations give executive management the confidence that those who have earned their CISM, CISSP or ISSAP certification have the background and theory to offer effective security management and engineering services.

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    System Center 2016 provides important improvements for managing hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's Microsoft-certified consulting staff can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new deployment of System Center 2016, expand or optimize your current one, upgrade smoothly from an earlier release of System Center, or debug your System Center solution.

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    Progent's experts offer Apple macOS and Mac OS X users a variety of services such as desktop support, Apple macOS and OS X consulting, Apple Mac integration with Windows environments, Microsoft Entourage and email help, network protection services, and custom training. Progent can help businesses to migrate to macOS from Mac OS X or earlier editions of Apple OS X and Progent can provide expertise with macOS and Mac OS X application software. Progent can also help you with iPhone support and iPad synchronization, or migrating to Apple's iCloud services. For computer networks built exclusively on Mac OS X or for systems incorporating a mix of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to handle the complexity of designing, configuring and supporting a network infrastructure that is available, secure, fast and able to achieve your organization's objectives.

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    Progent's ProSight Email Guard uses the technology of top information security vendors to provide centralized management and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a deeper level of inspection for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter.

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    Progentís Cisco Security/VPN professionals and CCIE and CCNP certified support staff can help your small or medium sized company deploy and support Ciscoís security and VPN technology such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network solutions include both off-site access and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN solutions are easy to administer and offer the flexibility to expand with your changing business requirements. Progentís Cisco-Premier network experts are familiar with Ciscoís complete family of hardware and software targeted at preventing information theft, virus and worm assaults, Denial of Service attacks, and other security risks to your network. Progent can show you how to integrate Cisco products to achieve safe access, intrusion protection, and full Identity services based on Cisco ACS using RADIUS security and TACACS to create a centralized user access control foundation for user authentication, authorization, and tracking from an easy-to-use Web interface.

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