Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way across a target network. For this reason, ransomware attacks are commonly launched on weekends and late at night, when IT staff are likely to be slower to become aware of a breach and are least able to organize a rapid and coordinated defense. The more lateral progress ransomware is able to manage within a victim's system, the longer it will require to restore core IT services and scrambled files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to guide organizations to carry out the time-critical first phase in responding to a ransomware attack by putting out the fire. Progent's online ransomware experts can assist organizations in the Brisbane metro area to identify and isolate breached servers and endpoints and protect clean resources from being penetrated.

If your system has been penetrated by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Available in Brisbane
Current strains of crypto-ransomware such as Ryuk, Maze, Netwalker, and Egregor encrypt online data and infiltrate any available backups. Files synched to the cloud can also be corrupted. For a vulnerable network, this can make automated restoration nearly impossible and basically throws the IT system back to square one. Threat Actors (TAs), the hackers responsible for ransomware attack, insist on a ransom payment in exchange for the decryptors required to recover scrambled files. Ransomware attacks also try to exfiltrate files and TAs demand an additional ransom in exchange for not posting this data on the dark web. Even if you are able to rollback your network to an acceptable point in time, exfiltration can be a major issue according to the nature of the stolen information.

The recovery work subsequent to ransomware penetration has several distinct phases, most of which can be performed concurrently if the recovery workgroup has a sufficient number of members with the required skill sets.

  • Containment: This time-critical first step involves arresting the lateral spread of ransomware within your network. The more time a ransomware assault is permitted to go unrestricted, the longer and more costly the restoration process. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline monitored by seasoned ransomware recovery experts. Quarantine processes include isolating infected endpoint devices from the network to block the contagion, documenting the IT system, and securing entry points.
  • Operational continuity: This covers bringing back the network to a minimal acceptable degree of functionality with the least downtime. This process is usually at the highest level of urgency for the victims of the ransomware assault, who often perceive it to be a life-or-death issue for their business. This activity also demands the widest range of IT skills that span domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and smart phones, databases, productivity and line-of-business apps, network topology, and secure endpoint access. Progent's recovery experts use advanced collaboration platforms to organize the complicated recovery effort. Progent understands the urgency of working rapidly, continuously, and in concert with a client's managers and network support staff to prioritize activity and to get critical resources back online as fast as feasible.
  • Data recovery: The effort necessary to recover files damaged by a ransomware attack depends on the state of the network, the number of files that are encrypted, and which recovery techniques are required. Ransomware assaults can destroy critical databases which, if not properly closed, may need to be rebuilt from the beginning. This can include DNS and Active Directory databases. Microsoft Exchange and Microsoft SQL Server depend on AD, and many financial and other business-critical applications are powered by SQL Server. Often some detective work may be needed to locate undamaged data. For example, undamaged Outlook Email Offline Folder Files may have survived on staff PCs and notebooks that were not connected at the time of the ransomware assault.
  • Deploying advanced antivirus/ransomware defense: Progent's Active Security Monitoring incorporates SentinelOne's behavioral analysis technology to give small and medium-sized companies the benefits of the same AV tools deployed by some of the world's largest enterprises such as Netflix, Citi, and NASDAQ. By providing in-line malware filtering, classification, mitigation, recovery and analysis in one integrated platform, Progent's Active Security Monitoring reduces total cost of ownership, simplifies administration, and expedites operational continuity. SentinelOne's next-generation endpoint protection engine built into in ProSight ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent has experience negotiating ransom settlements with hackers. This calls for working closely with the ransomware victim and the cyber insurance provider, if there is one. Services consist of determining the type of ransomware used in the attack; identifying and establishing communications the hacker; verifying decryption tool; budgeting a settlement with the ransomware victim and the cyber insurance provider; negotiating a settlement and timeline with the hacker; checking adherence to anti-money laundering regulations; overseeing the crypto-currency payment to the hacker; acquiring, reviewing, and using the decryption tool; troubleshooting failed files; building a pristine environment; remapping and reconnecting datastores to match exactly their pre-encryption state; and reprovisioning computers and software services.
  • Forensic analysis: This activity is aimed at uncovering the ransomware attack's storyline throughout the targeted network from beginning to end. This history of the way a ransomware attack travelled through the network helps you to evaluate the damage and brings to light shortcomings in rules or work habits that need to be corrected to avoid future break-ins. Forensics entails the review of all logs, registry, Group Policy Object (GPO), Active Directory, DNS, routers, firewalls, scheduled tasks, and basic Windows systems to look for changes. Forensic analysis is usually assigned a high priority by the insurance carrier. Since forensics can be time consuming, it is essential that other important recovery processes such as business resumption are pursued concurrently. Progent has a large team of information technology and security professionals with the knowledge and experience needed to perform activities for containment, business resumption, and data restoration without disrupting forensics.
Progent's Qualifications
Progent has provided remote and on-premises IT services throughout the United States for over two decades and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts (SMEs) includes consultants who have been awarded high-level certifications in core technology platforms including Cisco infrastructure, VMware virtualization, and popular Linux distros. Progent's data security experts have earned industry-recognized certifications such as CISM, CISSP, and GIAC. (See Progent's certifications). Progent also has guidance in financial management and ERP software. This scope of skills allows Progent to salvage and consolidate the surviving pieces of your network after a ransomware assault and reconstruct them rapidly into a functioning network. Progent has collaborated with leading cyber insurance providers including Chubb to help organizations recover from ransomware assaults.

Contact Progent for Ransomware System Recovery Services in Brisbane
For ransomware cleanup expertise in the Brisbane area, phone Progent at 800-462-8800 or see Contact Progent.



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    In addition to offering the expertise of Microsoft Dynamics GP consultants, Progent has experts in Microsoft Dynamics AX ERP Software, Microsoft Dynamics NAV Business Management Software, Microsoft Dynamics SL, Microsoft Dynamics Retail Management System, Macola ERP by Exact, MAS 90 by Sage Software, and QuickBooks Pro by Intuit. Progent offers software development, troubleshooting, management help, upgrade assistance, and one-on-one or group webinar training classes tailored to address your particular requirements. Progent's consultants also can show you how to build and maintain a protected, robust network infrastructure to run your ERP, MRP and accounting solutions.

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  • Work from Home Cloud Integration Online Support Services Remote Workers Cloud Integration Computer Consultants

  • Microsoft Windows 2000 Support and Help
    Microsoft Windows 2000 Consultant Services

    Progent's Microsoft-certified Windows Server 2000 experts offer network support and IT consulting services for the entire family of .NET Enterprise Servers, Windows 2000 Server, and Windows 2003 Server. Progent's Windows 2000 Server integration, update, and troubleshooting offerings include network design, installation, documentation, local and off-site support, Help Desk outsourcing, expert security consulting, turn-key outsourcing, and economical co-sourcing.

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