Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way through a network. Because of this, ransomware attacks are commonly launched on weekends and late at night, when support staff may be slower to become aware of a breach and are least able to organize a rapid and coordinated defense. The more lateral progress ransomware can manage inside a victim's network, the longer it takes to recover basic IT services and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to help organizations to carry out the time-critical first phase in mitigating a ransomware assault by stopping the bleeding. Progent's online ransomware engineers can assist organizations in the Brisbane metro area to locate and isolate infected devices and protect undamaged resources from being penetrated.

If your system has been breached by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in Brisbane
Modern strains of ransomware like Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online files and attack any accessible system restores and backups. Files synched to the cloud can also be corrupted. For a poorly defended environment, this can make system restoration nearly impossible and basically throws the IT system back to the beginning. So-called Threat Actors (TAs), the hackers responsible for ransomware assault, demand a ransom fee in exchange for the decryption tools needed to unlock scrambled data. Ransomware attacks also try to steal (or "exfiltrate") information and hackers require an extra payment for not posting this data on the dark web. Even if you can rollback your network to an acceptable point in time, exfiltration can be a major issue depending on the sensitivity of the stolen information.

The restoration process after a ransomware attack has several distinct phases, the majority of which can be performed concurrently if the recovery team has a sufficient number of people with the necessary experience.

  • Containment: This time-critical initial step involves arresting the sideways spread of the attack within your network. The more time a ransomware assault is permitted to go unchecked, the more complex and more costly the restoration effort. Recognizing this, Progent maintains a 24x7 Ransomware Hotline staffed by veteran ransomware response engineers. Containment processes include isolating infected endpoints from the network to minimize the contagion, documenting the environment, and securing entry points.
  • System continuity: This involves bringing back the IT system to a minimal useful degree of functionality with the shortest possible downtime. This process is usually at the highest level of urgency for the targets of the ransomware assault, who often see it as an existential issue for their business. This project also requires the widest array of IT skills that span domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and mobile phones, databases, productivity and mission-critical applications, network architecture, and secure remote access management. Progent's ransomware recovery team uses state-of-the-art collaboration tools to organize the multi-faceted restoration process. Progent understands the urgency of working quickly, continuously, and in concert with a client's managers and IT staff to prioritize activity and to get critical services on line again as fast as possible.
  • Data recovery: The effort required to recover data damaged by a ransomware attack varies according to the condition of the network, the number of files that are encrypted, and which recovery methods are needed. Ransomware assaults can take down pivotal databases which, if not gracefully closed, might have to be rebuilt from scratch. This can apply to DNS and Active Directory databases. Exchange and SQL Server rely on AD, and many financial and other mission-critical platforms depend on Microsoft SQL Server. Often some detective work could be needed to locate clean data. For instance, non-encrypted OST files may have survived on staff desktop computers and laptops that were off line during the ransomware assault. Progent's ProSight Data Protection Services offer Altaro VM Backup technology to protect against ransomware attacks via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by any user including root users.
  • Setting up modern AV/ransomware protection: Progent's ProSight ASM incorporates SentinelOne's machine learning technology to give small and medium-sized companies the advantages of the identical AV tools deployed by some of the world's biggest corporations such as Walmart, Visa, and NASDAQ. By providing in-line malware blocking, identification, mitigation, recovery and forensics in one integrated platform, Progent's ProSight ASM reduces total cost of ownership, simplifies management, and expedites recovery. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's ProSight ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Find out about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent has experience negotiating settlements with threat actors. This calls for working closely with the ransomware victim and the cyber insurance provider, if any. Services include establishing the kind of ransomware involved in the attack; identifying and making contact with the hacker persona; testing decryption capabilities; deciding on a settlement amount with the victim and the insurance carrier; establishing a settlement amount and schedule with the hacker; confirming adherence to anti-money laundering (AML) regulations; overseeing the crypto-currency transfer to the TA; receiving, learning, and operating the decryption tool; debugging failed files; building a pristine environment; mapping and connecting drives to reflect precisely their pre-encryption state; and recovering machines and software services.
  • Forensics: This process is aimed at learning the ransomware assault's progress throughout the targeted network from beginning to end. This audit trail of the way a ransomware assault progressed within the network helps you to evaluate the impact and highlights vulnerabilities in policies or processes that need to be rectified to avoid future breaches. Forensics involves the examination of all logs, registry, Group Policy Object (GPO), AD, DNS, routers, firewalls, schedulers, and core Windows systems to check for anomalies. Forensics is usually given a top priority by the insurance carrier. Since forensics can be time consuming, it is critical that other important recovery processes like business resumption are performed concurrently. Progent maintains a large roster of IT and data security experts with the knowledge and experience needed to carry out the work of containment, operational continuity, and data restoration without interfering with forensics.
Progent's Qualifications
Progent has delivered remote and on-premises IT services across the U.S. for over two decades and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of SMEs includes consultants who have earned high-level certifications in core technologies including Cisco networking, VMware, and major Linux distros. Progent's cybersecurity consultants have earned industry-recognized certifications including CISA, CISSP-ISSAP, CRISC, and CMMC 2.0. (See Progent's certifications). Progent also offers guidance in financial management and ERP application software. This scope of skills gives Progent the ability to identify and integrate the undamaged parts of your network following a ransomware assault and reconstruct them rapidly into a functioning network. Progent has collaborated with leading cyber insurance providers including Chubb to help organizations recover from ransomware assaults.

Contact Progent for Ransomware System Restoration Services in Brisbane
For ransomware system restoration consulting services in the Brisbane metro area, call Progent at 800-462-8800 or visit Contact Progent.



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