Brisbane At Home Workforce Configuration Consultants
Solution Design, Implementation, Administration and Troubleshooting Consultants
Expanding your telecommuter workforce may have a significant effect on IT infrastructure, security, and company workflows. Progent has 20 years of background assisting SMBs to plan, deploy, manage, optimize, and troubleshoot IT environments that incorporate a remote workforce. Progent can help your Brisbane company to pick the appropriate technologies and adhere to best practices in creating and maintaining a secure virtual ecosystem for telecommuters that facilitates teamwork and returns maximum value. Progent offers support services that go from on demand guidance for getting you over challenging IT roadblocks to comprehensive project management to help you carry out mission-critical tasks.
Progent can help Brisbane, Queensland companies to with any facet of creating a high-functioning work-from-home ecosystem by providing infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, cloud connectivity, Call Desk augmentation, security monitoring, data protection solutions, and centralized management.
Infrastructure for an At-Home Workforce
Integrating the network infrastructure required to support a remote work environment can be especially complicated if you have to manage a combination of worker-owned equipment such as PCs and notebooks, routers, and Wi-Fi appliances from various manufacturers and with a mix of OS software and firmware releases. Progent's background delivering remote support for both outdated and modern technologies in remote office solutions enables you to make cost-effective use of your existing infrastructure and offers fast access to top-tire consultants for making essential upgrades. Services available from Progent to assist you to create a high-functioning telecommuting ecosystem include:
- Virtual Private Network connectivity makes it possible to establish a safe tunnel for authorized remote employees to access IT assets located at your corporate datacenter or in a public cloud. Progent can assist your company to configure and maintain VPN access between your teleworkers and your various network resources by providing online VPN integration consulting. For businesses with Cisco's ASA firewalls, Progent's Cisco-certified ASA Firewall experts can assist your telecommuters to set up Cisco's AnyConnect client software for safe VPN tunneling for a broad selection of endpoint devices such as Windows, Mac, iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure platforms enable a teleworker to see and interact with a remote computer's desktop. This technology gives network managers more control over the digital environment of telecommuters and offers them a consistent and more productive experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI consulting.
- Routers attach home computer networks to the Internet and typically support VPN connections, local Wi-Fi networks, and firewall services. Progent offers expert online consulting for integrating routers from a range of vendors. See router integration services from Cisco-certified consultants.
- Home Wi-Fi networks, often shared by an entire household and visitors, are frequently used by at-home employees to connect to their router for work. This can create performance and cybersecurity issues. Progent can help you to mitigate these issues by providing expertise that include Aironet configuration expertise, Cisco-certified Meraki wireless deployment expertise, and Ubiquiti WiFi access point integration help.
- Internet connectivity solutions affect the speed and reliability of connections between at-home workers and the company data center. Line-of-business applications might require redundant Internet connections in case the normal connection breaks. Progent can provide expertise for identifying Internet service providers, selecting sensible service packages, and setting up redundant Internet connections. Refer to Internet access integration services.
VoIP Solutions for an At-Home Workforce
Expanding the company PBX system to include telecommuters is critical to maintaining a productive at-home workforce. A variety of cloud-based VoIP platforms are used by small and mid-size businesses to server teleworkers. Many larger organizations depend on Cisco's modern or older platforms for IP voice management. Progent can assist businesses of any size to plan or maintain a remote VoIP environment that delivers the versatility, convenience and protection needed for at-home workers. Progent's Cisco-certified CCIE Voice experts offer advanced support to help businesses optimize their existing Cisco VoIP systems to handle a growing at-home workforce.
- Cisco Unified Communications Manager (CUCM) delivers enterprise IP telephony capabilities to devices like VoIP phones, media processing platforms, VoIP gateways, and mixed media apps deployed across the network. CUCM supports other mixed media services like unified messaging, voice/video conferencing, and customer collaboration networks. For more information about Progent's Unified Communications Manager expertise, refer to Cisco Unified CM consultants.
- Cisco CallManager is Cisco's legacy call-processing agent and has been replaced by Cisco Unified CM. Progent can help you to support your current CallManager environment or migrate smoothly to Cisco's modern IP telephony solutions. To learn about Progent's support services for CallManager and Cisco's other early VoIP platforms, refer to CallManager expertise.
- Cisco IP Gateways enable connectivity with public telephony networks and with clients operating outside the corporate firewall such as telecommuters. Progent can provide expert support for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 products as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration expertise.
- Additional VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to update your WAN architecture to work with these VoIP solutions and deliver as-needed configuration and debugging expertise.
Video Conferencing for Telecommuters
A wide selection of video conferencing products from major vendors enable online meetings, video conferencing, chat sessions, and screen/content sharing for both local users and teleworkers. Many companies use multiple products to meet the needs of their different partners and clients. Progent's communications experts can assist your organization to maintain your existing conferencing ecosystem and enhance the experience of your remote workforce.
- Skype for Business is Microsoft's popular unified communications product that enables real-time presence, instant messaging, voice and video conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent can provide the skills of Microsoft-certified specialists who can assist you to deploy and manage Skype for Business clients to accommodate your at-home employees. For details about Progent's consulting expertise for Skype for Business, refer to Skype for Business integration experts.
- FaceTime is Apple's group video phone app for iOS and macOS devices. FaceTime runs over Wi-Fi or cellular Internet connections. Newer editions of FaceTime allow as many as 32 simultaneous users for voice/video sessions. To learn more about Progent's consulting services for FaceTime, refer to Progent's FaceTime configuration expertise.
- Webex Meeting Center supports remote conferencing for most computing devices. Delivered through Cisco's Webex Cloud, Webex capabilities include sharing specific content or screens, presentations that incorporate rich media such as Microsoft PowerPoint, session recording, plus editing and playback for future reference. For details about Progent's support expertise for Webex and for other IP video solutions from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams provides a portal for conferencing, contacts, and information with features that include IP voice and video calling, threaded chat, plus file sharing. For details about Progent's support expertise for Teams as well as for other Microsoft 365 apps, refer to Progent's Microsoft Teams consulting services.
- Other Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and debugging expertise for these products and assist your business to optimize your WAN infrastructure to host them.
Microsoft Integrated Collaboration Platforms for Telecommuters
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suites, providing a rich environment of applications that deliver a cohesive user interface for sharing data and ideas throughout a corporate network and on a broad selection of endpoint devices. Progent has delivered remote consulting support for SharePoint and Exchange since their original releases and can help businesses to configure these flagship collaboration products to optimize the effectiveness of your at-home workforce.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works with Microsoft 365 and integrates with third-party cloud services to provide real-time collaboration. Developed as a replacement for Skype for Business Online, Microsoft Teams can enable chat, video meetings with screen sharing, calling, cloud voicemail, group email, as well as file and application sharing. Teams is closely integrated with Microsoft 365 and depends on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (formerly called Azure Active Directory) for delivering its full range of capabilities. For details about Progent's consulting services for Microsoft Teams and Teams Premium, see solution design and configuration consulting for Microsoft Teams and Teams Premium.
SharePoint utilizes web sites to promote collaboration and knowledge sharing by offering policy-driven access to data, business processes, and utilities for looking through enterprise-wide information silos. SharePoint enables you to create protected portals that allows at-home workers to see and update consolidated corporate intelligence via Wikis, Blogs, social sites, and Web Parts. For details about Progent's SharePoint consulting services, see SharePoint integration and development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange support services, visit deployment consulting services for Microsoft Exchange Server.
OneDrive is Microsoft�s collaborative cloud storage service, comparable to GoogleDrive. Remote users can save files to the OneDrive service, and co-workers can share them securely via a browser. Provided with Microsoft 365, OneDrive allows remote workers to co-author documents. Revisions made offline are automatically uploaded when you go back online. To find out about Progent's support services for Microsoft OneDrive, see Microsoft Onedrive configuration experts.
Public Cloud Integration Services for Remote Workers
Progent can provide affordable remote assistance for helping businesses to create, manage and optimize cohesive network models that combine internal data centers, telecommuters, branch offices, plus public cloud services. Progent can provide expertise for all modes of public cloud service such as Infrastructure as a Service, Platform as a Service, and Software as a Service. Progent can help remote workers resolve issues with cloud connectivity, authentication, and security.
Microsoft Azure is a popular family of public cloud services that enables you to use IT infrastructure, servers, and critical applications hosted on Microsoft's extensive cloud. Microsoft Azure offers over one hundred cloud-based services including hosting for Windows and Linux-powered VMs, on-demand cloud storage, email and messaging, app development with Visual Studio, and data protection. Progent can assist you to set up VMs on Azure Virtual Machines, integrate storage on Azure Storage services, unify identity management with Azure AD, and plan data backup and restore systems with Azure Backup. Progent's cloud experts can also help you create protected access to Azure for at-home workers by configuring and troubleshooting firewalls and VPN IPsec tunnels. For information about Progent's consulting expertise for Azure, refer to Azure consulting services.
Microsoft 365, previously branded Office 365, is Microsoft's growing family of client productivity software and cloud-based services offered on a subscription basis. Office apps and services are marketed in a selection of bundles intended for users ranging from individuals and households to major enterprises. Progent can provide quick and affordable online access to consultants knowledgeable about Microsoft 365-compatible devices running Windows, Mac, iOS, and Google Android operating systems. Progent can assist you to assess the various subscription plans available for Microsoft 365 and deploy 365 applications for your remote workers to achieve maximum business value. For information about Progent's consulting expertise for Microsoft 365, go to Microsoft 365 consulting services.
Microsoft 365 Exchange Online is one of the most widely used cloud-based applications in Azure-hosted Microsoft 365 product suite. Microsoft 365 Exchange Online provides the advantages of reduced costs for data center infrastructure, easier management, on-demand scaling, high availability, and additional benefits associated with cloud computing. Microsoft has engineered Exchange Online to run seamlessly with on-premises Exchange environments, enabling customers to create hybrid cloud/onsite information systems. Progent's Exchange consultants can provide as-needed help to get you through tough IT bottlenecks and can also provide end-to-end project management outsourcing to ensure your telecommuters have convenient and secure access to your Exchange Online deployment. For details Progent's support services for Microsoft 365 Exchange Online, visit Exchange Online integration and troubleshooting expertise.
Amazon AWS is a trailblazer in the public cloud market and is the world's biggest source of cloud-based services. Progent offers rapid and affordable online contact with cloud connectivity experts who can help your business to plan, implement, maintain, and troubleshoot hybrid IT networks that integrate Amazon AWS cloud services with local resources and with other popular cloud platforms like Azure. Progent also can provide the skills of Cisco-certified CCIE networking experts to help your company to create a high-availability network model so your employees have a consistent computing experience whether they are working from your main office, a branch office, at home, or on the move. For details about Progent's expertise for Amazon AWS, visit Amazon AWS consulting support.
Google Cloud Platform (GCP) is a popular set of cloud services that offers Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco experts can help you to scale your existing IT resources with the Google Cloud, and Progent's database experts can help you make your mission-critical apps cloud friendly so your teleworkers can take full advantage of Google Cloud services. Progent's consultants can help your business to set up virtual machines on GCP Compute Engine, design a cost-effective storage system with GCP Storage services, and simplify access control for remote workers with GCP Cloud Identity. Progent can also assist your business to use GCP's management technology to control and track your GCP ecosystem. For information, visit Google Cloud Platform consulting expertise.
Help Desk Call Center Services for Remote Workers
An emergency, organization-wide transition to a telecommuter workforce, which could be motivated by an epidemic or as an element of a disaster recovery plan, can overwhelm even the most efficient in-house Call Desk. Progent's Help Desk services make it possible for businesses to outsource or supplement their Help Desk with Progent's online Technical Response Center (TRC) services.
- Progent's Standard Call Center services leverage Progent's extensive network of online IT support specialists combined with enterprise-class ticketing and follow-up technology to provide an economical, advanced Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of online Level 1 desktop support from initial help requests through ticket creation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows from-home workers to monitor or update the status of their active trouble tickets, add information, and upload screen captures or attachments. Support services are delivered at a substantial price reduction off Progent's normal Level 1 technical support charges, and Progent offers optional fast escalation to Level 2 and Level 3 support experts to deal with complex problems. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Call Desk Augmentation Service enables you to expand your current Call Center staff by splitting delivery of Call Center support seamlessly between your in-house support staff and Progent's nationwide pool of PC support engineers and subject matter specialists. Progent's co-managed Help Desk service is based on a collective support solution based on the number one professional services automation tool for managing help requests and trouble tickets, assigning responsibility, monitoring progress, and producing reports. To learn how Progent's Support Desk Augmentation Services can help your company to deliver world-class IT support to your at-home workforce, refer to Progent's Support Desk supplementation Services.
Security and Compliance for Remote Workers
Work-from-Home (WFH) employees typically utilize their own computers and usually operate in an unsecured physical area. This multiplies their vulnerability to malware attacks and requires judicious deployment of firewalls, AV tools, MFA-based identity verification, remote monitoring, thorough end-user education, and the creation of security policies based on best practices. Progent's seasoned roster of data security solutions consultants can help you to plan, configure and maintain an effective cybersecurity solution that protects critical information assets in networks that include telecommuters.
Firewalls allow you to create a network that can be safely utilized by local users and by teleworkers, mobile users, vendors, clients, and the public. Modern firewall appliances permit you to assign and control different permissions to various classes of users and to expand your IT network and modify your cybersecurity posture as your company evolves and as network attacks grow increasingly sophisticated. Progent supports both current and older security devices from all major vendors including Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. To learn more about Progent's firewall integration services, go to firewall integration and support services.
Remote Endpoint Monitoring makes it possible to track the various devices utilized by an at-home workforce and either reject or spot and respond to modern cyber attacks like ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a small-footprint agent is installed on every secured endpoint, watching all activity and utilizing advanced AI technology from SentinelOne to detect new threats before they can spread. When an attack is discovered, ProSight Active Security Monitoring instantly disconnects the infected device from the network to contain the malware. Since the ProSight ASM agent is autonomous, endpoints stay protected even if they are offline. Progent is a SentinelOne Partner, dealer, and integrator. To find out more about ProSight ASM, visit remote endpoint security monitoring for remote workers.
Progent's Duo MFA Managed Services incorporate Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, when you log into a secured application and enter your password you are requested to verify your identity on a unit that only you possess and that is accessed using a different network channel. A broad range of devices can be utilized as this second means of authentication including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can designate multiple validation devices. To learn more about Duo two-factor identity authentication services, see Cisco Duo MFA two-factor authentication services for remote workers.
Security Audits can assess the vulnerability of your network to all types of outside and local security threats for an environment that incorporates teleworkers. Progent can run remote, automated security inventory scanning for rapidly and economically detecting a broad range of security holes that can be surfaced over the Internet. Progent's endpoint security audit consulting services, which can be managed by security experts with advanced certifications such as CISM, CISSP, and GIAC, can assist your business to evaluate your processes and governance policies and review your WAN architecture to enable you to implement top-level protection for your remote workers.
Horizon3.ai's NodeZero Penetration Testing Platform is a leading-edge penetration test (pentest) product family that supports autonomous threat assessment of your at-home connectivity solution as well as your internal and perimeter networks so you can uncover, rank, fix, and verify security vulnerabilities before threat actors can exploit them. Progent can assist you to use NodeZero to perform comprehensive pentests of your perimeter and your internal network so you can evaluate your current security profile. Progent's NodeZero experts can also assist you to harden your existing network security and can help you to design and implement a unified cybersecurity strategy that streamlines management and delivers maximum cyber defense for on-prem, cloud-based, remote, and perimeter IT assets. To find out additional details about Progent's threat assessment solutions powered by on NodeZero's penetration test products, refer to Consulting Services for NodeZero's Penetration Test Platform.
Download White Paper: Securing a Work-From-Home Network
To read or download a white paper about key areas to concentrate on for protecting a network that incorporates work-from-home staff, click:
Protecting a Work-From-Home Network White Paper. (PDF - 2.4 MB)
Data Protection for At-Home Workers
The field of Data Protection involves saving and restoring vital information so as to avoid data loss and reduce restoration time and effort in case of storage failures resulting from equipment breakdowns, software glitches, human mistakes, cyber attack, or other causes. Reliable data protection strategies can be particularly challenging to architect and maintain in hybrid environments that combine in-house data centers, cloud resources, and an at-home workforce.
- Backup/Restore strategies for an at-home workforce must address diverse kinds of personally owned endpoint devices. Progent offers quick remote help from consultants familiar with a broad array of products for backing up Microsoft Windows, Apple Mac and Linux/UNIX powered servers and desktops as well as notebooks, iOS and Android tablets and smartphones. Leading backup/recovery products maintained by Progent's backup/recovery experts include Barracuda Backup, Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Mozy, and Time Machine. To back up resources spread throughout a hybrid network, Progent offers ProSight Data Protection Services (DPS), a backup/recovery service that uses cloud storage and includes fine-grained recovery and centralized management capabilities.
- Disaster Recovery/Business Continuity (DR/BC) plans commonly envision scenarios that call for a rapid changeover to a work-at-home environment. Progent's expert disaster recovery preparedness experts and business continuity specialists can help your company to create, document and validate a DR/BC plan that includes the process of switching to telecommuting.
Unified Management for Teleworkers
Microsoft has rebranded and rebundled its endpoint management platforms under the title Microsoft Endpoint Manager, which encompasses Intune for cloud management of remote devices and Configuration Manager for managing onsite computers. Endpoint Manager offers a centralized platform for safeguarding critical information by controlling local, mobile, and at-home endpoint devices.
Intune
Intune is part of Microsoft's Endpoint Management suite that also features Configuration Manager. Intune is a cloud-based service for managing and protecting off-premises computers and applications. Remote endpoint devices can be user owned or company owned. IT administrators managing the endpoint devices of teleworkers can utilize Intune to deploy and validate applications on devices, push patches and certificates, set up rules for permission to access information and resources, manage passwords, create VPN connections, control how home-based workers share data, establish threat defense, ensure compliance, and wipe sensitive information from lost, stolen or deactivated devices. Intune can be used with iOS/iPadOS, Google Android, Windows, and macOS/OS X computers. For details about Intune and how Progent can assist you to use Microsoft's Endpoint Management to manage the devices of your at-home workers, refer to Intune mobile device management experts.
VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management (MDM) product that helps network managers to keep off-premises endpoint devices current and secure. Workspace ONE incorporates VMware AirWatch for centralized endpoint management along with VMware's Horizon virtual application delivery technology for identity control, app management, and setup management of endpoints. Workspace ONE runs with devices based on Windows 10, macOS, iOS, Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-site product through a perpetual license. Top capabilities of Workspace ONE include rapid over-the-air provisioning of out-of-the-box notebooks, immediate onboarding of new employees, policy setting and enforcement for all classes of endpoints, unifies reporting and performance analytics, email encryption, and tight integration with Microsoft applications and cloud-based services. For information about Progent's expertise for VMware Workspace ONE, see VMware Workspace ONE mobile device management expertise.
Contact Progent for At-Home Worker Expertise
To contact Progent about creating and managing a productive work-from-home environment for your Brisbane, Queensland business, call
An index of content::
iPad and iCloud Online Consulting
Online Consulting OS X VoIP
Progent's Mac networking engineers can help you with a wide range of system foundation issues such as system architecture, off-site and mobile connectivity, internetwork compatibility, security, and emerging technologies such as Voice over IP and fast wireless connectivity. For business networks built solely on Mac OS X or for systems incorporating a combination of Mac, Linux/UNIX and Windows powered servers and workstations, Progent has the knowledge and size to deal with the challenge of planning, configuring, and maintaining a system architecture that is reliable, secure, productive and supportive of your corporate objectives. Progent can help you deploy Apple's Xserve enterprise servers, Xserve RAID zero-downtime storage systems, and Xsan storage area network solution. Progent can also give you access to certified experts to help you with Cisco routers and switches.
Palo Alto Networks PA-3200 Series Firewalls Cybersecurity Firm
Biggest Firewall Configuration Palo Alto Networks DNS Security
Progent's Palo Alto Networks firewall experts can show you how to choose, deploy, and manage Palo Alto Networks PA-Series firewalls to provide a next-generation cybersecurity solution that extends across your on-premises and cloud-based assets and guards any user at any location with any device.
Dynamics GP BizTalk Adapter Specialist
Dynamics GP Custom Software Consultants
Progent's background delivering Microsoft .NET support and Microsoft SQL Server help, and Progent's programming experience with VBasic, XML, and additional developer tools enable Progent to design custom mission-critical programs and eCommerce environments that integrate seamlessly with Microsoft Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP reporting services can help you create reports that let you track your business more thoroughly, turning raw data into useful understanding of your company and customers.
Computer Network Consultant North Carolina
Nation Wide Support Small Business IT Consulting Company
Progent's Technical Response Center offers low-cost national after-hours online support for IT networks based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified service professionals offer 24x7 phone support and remote secure network access to isolate and resolve technical problems rapidly and economically.
SQL Server 2014 Resource Governance Computer Consulting
SQL Server 2014 Azure Backup IT Consultants
Microsoft SQL Server 2014 includes major improvements in critical areas such as speed, availability, security, and cloud readiness. SQL Server 2014 is the first version of SQL Server that incorporates in-memory technology that works transparently across all workloads including Online Transaction Processing, enterprise data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consultants can deliver efficient online and onsite services that include planning, deployment, administration, remediation, and application development services to enable organizations of any size to realize maximum business value from their SQL Server 2014 deployment.
3504 wireless controller Consultants
Flex Series Wireless Controller Online Consulting
Cisco's Catalyst line of Wi-Fi controllers streamline the management of wireless networks by unifying the configuration and control of wireless APs, tuning wireless performance by limiting the impact of RF congestion, enhancing Wi-Fi availability with rapid auto-failover, and strengthening data security by detecting cyber threats and analyzing network traffic based on user type and location. Progent can help you to configure Cisco Wi-Fi controllers to manage wireless networks of any size. Progent can help you to administer and troubleshoot your current Cisco-based Wi-Fi solution or carry out an efficient transition to Cisco's modern Wi-Fi controller solutions.
Internal Network Security Inventory Consult
Security Inventory Technology Professional
Progent offers two low-cost service packages intended to enable small companies to receive an impartial security assessment from a premier security engineer. With Progent's External Security Inventory Checkup, an engineer runs a comprehensive test of your network from outside your company firewall to determine possible risks in the security profile you expose to the public. With Progent's Internal Network Security Inventory Checkup, an engineer executes a system scan from a secure machine inside your company firewall to uncover your exposure to internal threats. The two security inventory packages are set up and run from a secured external site.
Small Business Security Consulting Services
Immediate Small Business Server Help
For over two decades, Progent's consultants have provided affordable IT design, configuration, troubleshooting, cybersecurity, and development for information networks of all sizes.
Engineer Teleworker Helpdesk Services
At Home Workers Helpdesk Engineer
Progent can provide small and mid-size businesses supplemental or comprehensive Help Desk support services for an offsite workforce.
24/7 certificate expiration management Consultant
SSL management Consultancy
ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you're planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it.
Microsoft SMS Remote Support
SMS Migration Online Consulting
Systems Management Server 2003 provides added capability for change and configuration management of Windows-powered systems through introducing Feature Packs. Feature Packs lower the net administrative expense of managing and deploying software products by making it easier to copy system images, control mobile computers, and operate management utilities. In addition to alerting you about ways to save management costs by deploying Microsoft SMS 2003 Feature Packs, Progent's consultants can show you how to prepare and implement IT tasks involving areas that Feature Packs are intended to make more efficient. Progent's adoption and upgrade services can minimize spending and reduce business disruption as you transition to the latest operating systems and applications. Progent's wireless consulting experts can show you how to develop efficient procedures and standards to manage PDAs and intelligent portable communication devices so your mobile workforce stays productive and secure. Progent's CISSP-certified engineers and CISM-certified security experts can show you how to design a security strategy that incorporates policies, procedures and technologies to keep your IT computer system safe.
Microsoft Certified Partner Access Development Companies
Microsoft Access desktop Design Firms
Progent offers economical remote support for all releases of Microsoft Access including Access desktop and Access Web App and offers advanced assistance for application programming, database migration, performance optimization, report design, and maintenance. Progent also offers custom online classes for Access application development and database administration.
Catalyst Wi-Fi 6 and Wi-Fi 6E AP Remote Support
Catalyst AP Management Computer Consulting
Progent's Cisco Catalyst Wi-Fi 6 and Wi-Fi 6E Wireless Access Point consultants offer economical remote and onsite help for Catalyst Wi-Fi 6 and Wi-Fi 6E wireless APs.
.NET Blazor Expert Development
Development DotNET Software
Progent's application experts have worked for 20 years with .NET tools and the Visual Studio development environment and can create or modernize .NET apps rapidly and at low cost.
DopplePaymer ransomware recovery Consultants
24-Hour Ryuk ransomware protection Consultant
Progent's ransomware consultants can assist your business to assess your ransomware vulnerability, remotely monitor and guard your network, help with negotiating a settlement with a threat actor, and reconstruct a network damaged by a ransomware variant like Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Nephilim.
SQL Server 2019 Enterprise Network Consultants
SQL Server 2019 Web Professional
Progent's certified SharePoint Server 2019 and SharePoint Online consultants can provide affordable remote and on-premises consulting expertise, software development, and troubleshooting services for businesses of all sizes who intend to migrate to SharePoint Server 2019 or SharePoint Online from earlier releases of SharePoint. Progent can assist customers plan and carry out a cost-effective upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid network model that incorporates onsite and cloud resources into a seamless intranet system.
Exchange 2013 Disaster Recovery Online Technical Support
Engineer Microsoft Exchange
Microsoft Exchange 2013 includes significant enhancements to the functionality of its predecessor Microsoft Exchange Server 2010 and introduces powerful innovations plus a revamped architecture. These improvements affect key facets of IT such as ease of administration, availability, security and compliance, cost of ownership, teamwork, extensibility, performance, cross-version interoperability, and the user experience. Progent's certified Exchange 2013 consultants can help you evaluate the possible business benefits of migrating to Microsoft Exchange Server 2013, design a cost-effective validation and rollout strategy, and educate your IT staff to maintain your Exchange 2013 environment. Progent also offers affordable remote support and management for Microsoft Exchange 2013.
Immediate SharePoint Network Engineer
Windows SharePoint 2007 Services Information Technology Consulting
Progent's Microsoft-authorized consultants can help you evaluate the economic case for deploying SharePoint Portal Server 2007, consult with you on the most sensible edition of Microsoft SharePoint Server for your circumstances, provide setup and integration services, help you to set up Microsoft SQL Server as a supporting database manager, improve your network infrastructure, integrate your standard and custom application programs to operate with SharePoint Portal Server 2007, develop a comprehensive security strategy that encompasses portal technology, and deliver troubleshooting and Help Desk services.
Microsoft Certified Partner Consulting County Government Exchange
Consultants County Government Exchange
Progent has extensive experience providing a broad range of online network consulting and urgent troubleshooting services to local governments and school districts across the United States. Progent is one of the pioneers in delivering advanced online network consulting and has delivered network support to clients in every state. Remote support saves travel expenses and resolves problems faster than on-premises service calls.
Cisco CUBE and SIP Network Consultants
CCNP Certified CUCM and SIP Remote Technical Support
Progent's Cisco-certified SIP integration experts can help you to plan, deploy, maintain, troubleshoot and enhance Cisco's SIP connectivity technology and Cisco's CUBE (Cisco Unified Border Element)-based IP PSTN trunks and offer affordable remote or onsite expertise to assist you to migrate efficiently to a productive unified communications environment that delivers accelerated return on investment. Progent's certified Microsoft unified communications consultants can help you to configure interfaces between Cisco's CUBE Session Border Controller and Microsoft's rich media platforms like Skype for Business Server and Lync Server for connectivity to a SIP PSTN trunk.
Aironet Access Point Management Computer Consultants
Aironet Wireless AP Consultants
Progent's Cisco CCIE-certified wireless network experts can provide online or onsite configuration and debugging services to help your organization to plan, configure, update, optimize, administer and troubleshoot Aironet wireless access point deployments of any size or architecture. Progent's Cisco Wi-Fi controller experts can also help you to combine your wireless ecosystem with your wired network and cloud-hosted resources to build a seamless enterprise-wide connectivity foundation that is simple to manage and expand. Progent also offers affordable Wi-Fi site surveys to assist you to determine the most appropriate selection, location and setup of Aironet Wi-Fi access points to accommodate your unique workplace layout, building structure, and expected network traffic.
VPN Computer Engineer
Cisco VPN Remote Technical Support
Cisco's security and offsite access solutions for small to medium sized companies offer a complete array of manageable security products to let you protect your wired and wireless information system. Cisco's Virtual Private Network line includes routers, firewalls, intrusion detection systems, and Virtual Private Network access concentrators. Progent's expert staff of consultants includes experienced engineers with Cisco Certified Internetwork Expert and Cisco Certified Network Professional qualifications who can assist your organization to select Cisco VPN, Cisco RADIUS Security, and other Cisco security solutions that align best with your business goals.
Services Microsoft Teams PSTN integration
Microsoft Teams PBX integration Consulting Services
Progent can help your organization to plan a migration to Microsoft Teams from Skype for Business Online or Lync Server and install, administer, and debug a cloud or mixed implementation of Microsoft Teams. Progent can assist you to connect Teams with Office and Microsoft 365 apps, Exchange, SharePoint Online, and your PSTN gateway.
Altaro VM Backup Cloud Management Professionals
Computer Consulting Altaro VM Backup Verification
Altaro VM Backup from Hornetsecurity provides small businesses a reliable and affordable solution for backing up and recovering Microsoft Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be deployed in local, remote, distributed, and cloud architectures and also supports low-cost cloud backup to Microsoft Azure Block Blob storage. Altaro VM Backup defends against ransomware via Immutable Cloud Storage. This produces tamper-proof data that cannot be erased or modified by any user including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide range of remote or onsite consulting services to assist you to plan, deploy, manage and troubleshoot a comprehensive backup/restore solution based on Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a managed backup/restore service powered by on Altaro VM Backup software.
Ekahau Wi-Fi Site Validation Technical Support Services
Ekahau Wi-Fi Network Management Specialists
Progent's Ekahau-certified Wi-Fi consultants can assist you to design, install, optimize, manage and troubleshoot a Wi-Fi solution adapted to your facilities. Progent offers remote or on-premises expertise for Ekahau Pro for predictive Wi-Fi design and Ekahau Sidekick for on-premises RF measurement.
Configuration Altaro Microsoft 365 Total Mailbox Backup
Hornetsecurity Altaro M365 SharePoint Backup Technical Support Services
Progent is a certified Hornetsecurity/Altaro partner and can design, install, and manage an implementation of 365 Total Backup to back up and restore your Microsoft 365 user and group mailboxes, files stored within your company's OneDrive Accounts and SharePoint sites, Teams Chats, plus files on Windows endpoints.
Microsoft Office Access Programming Companies
Microsoft Certified Expert Microsoft Access application programming Services
Progent can provide cost-effective online support for all editions of Office Access including Access desktop and Access Web App and offers expert assistance for Access application development, database conversion, performance optimization, BI reporting, and maintenance. Progent also offers tailored online classes for Access programming and DBA services.
Top Ranked ransomware cleanup and file recovery Specialists
24/7/365 Consulting Services Hermes ransomware recovery
Progent's ransomware consultants can assist you to evaluate your ransomware vulnerability, monitor and protect your IT environment, assist with settlement negotiations with a hacker, and restore an information system victimized by a ransomware variant like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Egregor.
Largest SCOM 2016 Consultant Services
Remote Troubleshooting System Center 2016 and SSRS Reporting
Progent has more than two decades of background integrating, and supporting the key platforms that make up Microsoft System Center and can help you to plan, deploy, maintain, and repair your System Center 2012 R2 ecosystem to optimize the uptime and performance of your critical IT resources across multiple Windows and Linux/Unix OS environments and on-premises and Cloud-connected datacenters. Progent's consultants can help your organization to upgrade to the latest edition of Microsoft System Center from a previous one or from a third-party IT management platform to deliver the advantages of best-in-class deployment, management automation, security, plus datacenter and critical application availability and performance monitoring.
Technical Consultant Service Desk Sharing
Shared Service Desk Integration
Progent's Microsoft and Cisco certified experts provide several service programs to help mid-size and large organizations develop a cost-effective and productive in-house Computer Support Help Desk. Progent's help desk consulting services include Return on Investment analysis, process study and improvement, management reporting, education of internal staff, and documentation of procedures. Progent's Software Evaluation and Deployment Services help businesses analyze the various top level Help Desk application programs on the market and determine which packages might be excessively costly, miss critical capabilities, or align poorly with your company's business goals. Progent also provides short-term staffing for businesses who want to reinforce their internal Help Desk team for special projects or to substitute for absent or incapacitated personnel.
Microsoft Experts Microsoft 365 Migration IT Outsourcing Firm
Word 2016 Security Consulting Company
Progent's Microsoft Office and Microsoft 365 consultants can assist businesses to incorporate Office desktop and Microsoft 365 apps such as Office Excel, Word, PowerPoint, Outlook, Microsoft Access, Visio and OneNote into a cohesive solution that provides quick ROI and enables better business outcomes. Progent can assist you to integrate Office or Microsoft 365 apps with each other and with other key Microsoft platforms such as SharePoint, Microsoft Exchange Server and Microsoft SQL Server running locally or in the cloud. Progent can also assist you to resolve compatibility problems with various releases of Office and offers live online training to individuals and teams.
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