Brisbane Work from Home Employees Connectivity Consulting Company
System Planning, Configuration, Management and Help Desk Consulting
Expanding your remote workforce may have a major impact on network architecture, security/compliance, and company workflows. Progent has two decades of background assisting SMBs to plan, deploy, administer, optimize, and troubleshoot IT environments that incorporate a remote workforce. Progent can help your Brisbane organization to select the appropriate tools and adhere to leading practices in building and maintaining a safe virtual office solution for teleworkers that facilitates collaboration and delivers maximum value. Progent offers services that go from on demand expertise for helping you past occasional IT bottlenecks to full project management or co-management to help you carry out business-critical initiatives.
Progent's consultants can assist Brisbane, Queensland businesses to with any facet of building a high-performing work-at-home ecosystem by delivering network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Help Desk services, endpoint security, data protection solutions, and streamlined management.
Network Infrastructure for Teleworkers
Setting up the physical and software infrastructure needed to support a remote workforce can be particularly challenging if you have to manage a mix of worker-owned hardware like PCs and laptops, Internet routers, and wireless APs from an assortment of manufacturers and with a variety of operating systems and firmware levels. Progent's experience providing remote help for both legacy as well as current technologies in virtual office solutions allows you to make cost-effective use of your available infrastructure and provides you with fast access to top-tire consultants for implement necessary upgrades. Services offered by Progent to assist you to create a productive telecommuting ecosystem include:
- Virtual Private Network connectivity makes it possible to create a safe connection for authenticated at-home employees to access IT assets situated at your corporate data center or in a public cloud. Progent's consultants can help you to deploy and maintain VPN connections between your at-home workforce and your various network resources by providing remote VPN integration consulting. For organizations with Cisco's ASA security appliances, Progent's Cisco-certified ASA experts can assist your remote workers to set up Cisco's AnyConnect software to provide safe VPN tunneling for a broad selection of devices such as Windows, macOS, Apple iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure products allow a telecommuter to view and interact with a remote computer's desktop. This technology gives IT managers substantial control over the digital ecosystem of telecommuters and offers remote users a familiar experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI expertise.
- Routers attach at-home networks to the Internet and support VPN tunnels, local wireless connectivity, and firewall services. Progent can provide top-tier online consulting for integrating home routers from all major vendors. See router integration services from Cisco-certified consultants.
- Home Wi-Fi networks, typically shared by families and visitors, are frequently used by at-home employees to access their router for work. This can create performance as well as cybersecurity issues. Progent can assist businesses to mitigate these problems by delivering expertise like Aironet integration consulting, Cisco Meraki wireless installation expertise, and Ubiquiti Unifi WiFi access point integration help.
- Internet connectivity methods impact the performance and reliability of connections between telecommuters and the company data center. Mission-critical applications might require redundant Internet access in the event the primary connection breaks. Progent can provide guidance for picking Internet service providers, picking appropriate service packages, and setting up fault-tolerant Internet access. See Internet access solutions.
VoIP Integration for an At-Home Workforce
Extending the business PBX environment to include telecommuters is critical to supporting an effective work-at-home solution. A variety of cloud-based IP voice products are popular with small and mid-size businesses to support teleworkers. Many larger organizations rely on Cisco's modern or older platforms for VoIP solutions. Progent can assist businesses of all sizes to plan or tune a telecommuter IP voice environment that delivers the versatility, transparency and security required for remote users. Progent's Cisco-certified CCIE IP Voice consultants can provide high-level support to assist organizations tune their current Cisco VoIP environments to support a growing remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM) extends advanced IP telephony features to devices like IP phones, media processing platforms, Voice over IP gateways, and mixed media applications used throughout the network. Unified Communications Manager supports additional combined media services such as unified messaging, video conferencing, and team interaction networks. For more information about Progent's Unified Communications Manager expertise, see Cisco Unified Communications Manager consultants.
- Cisco CallManager is Cisco's legacy call-processing agent and has been superseded by Cisco Unified CM. Progent's consultants can assist you to maintain your existing CallManager deployment or migrate efficiently to Cisco's current IP telephony products. For details about Progent's expertise for CallManager and Cisco's other older VoIP products, see CallManager expertise.
- Cisco IP Gateways provide connectivity with public telephony networks and with users working beyond the corporate firewall such as at-home workers. Progent offers consulting expertise for Cisco's legacy IP gateways like the UC520, UC540 and UC560 products and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway integration expertise.
- Other VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to update your WAN infrastructure to support these solutions and provide as-needed deployment and troubleshooting services.
Voice/Video Conferencing for an At-Home Workforce
A wide range of video conferencing platforms from leading vendors support virtual meetings, video conferencing, chat, and screen/content sharing for both local workers and at-home workers. Many organizations use a mix of products to accommodate their different partners and clients. Progent's communications experts can assist your organization to manage your current conferencing ecosystem and enhance the engagement of your remote workforce.
- Skype for Business is Microsoft's popular communications platform that enables real-time presence, instant messaging, audio and video conferencing plus the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified consultants who can help your company to deploy and maintain Skype for Business clients to support your at-home employees. For details about Progent's consulting services for Skype for Business, see Skype for Business integration services.
- FaceTime is Apple's multiuser video phone platform for compatible iOS, iPadOS, iPod and Mac computers and smartphones. FaceTime works over Wi-Fi or cellular Internet connections. Current editions of FaceTime support up to 32 concurrent users for voice/video sessions. For details about Progent's support services for FaceTime, refer to Progent's FaceTime configuration expertise.
- Webex Meeting Center supports remote conferencing for most desktop or mobile devices. Offered via Cisco's Webex Cloud, Webex capabilities include sharing discrete content or computer screens, presentations that incorporate rich media including Microsoft PowerPoint and Flash videos, network-based recording, plus revision and playback for future reference. To learn more about Progent's support expertise for Webex as well as for additional IP video products from Cisco, refer to Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams acts as a hub for conferencing, contacts, and information with capabilities such as video conferencing, persistent threaded chat, plus data sharing. For details about Progent's support services for Microsoft Teams and for additional Microsoft 365 apps, refer to Progent's Microsoft Teams consulting services.
- Additional Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and troubleshooting services for these products and help you to tune your WAN architecture to run them.
Microsoft Collaboration Software for an At-Home Workforce
Microsoft's collaboration products are closely integrated with Microsoft's familiar Microsoft Office and Microsoft 365 families, providing a powerful environment of applications that create a consistent user experience for sharing information throughout multiple sites and on a broad range of endpoints. Progent has provided online consulting support for Microsoft SharePoint and Exchange Server since their initial releases and can assist your company to tune these flagship collaboration platforms to maximize the productivity of your at-home workforce.
SharePoint uses web entities to facilitate collaboration and information sharing by offering policy-based delivery of data, business processes, and utilities for looking through enterprise-wide business data. SharePoint enables you to create secure web portals that allows remote workers to see and update consolidated corporate intelligence by means of Wikis, Blogs, social sites, and Web Parts. For details about Progent's SharePoint consulting expertise, go to SharePoint configuration and application development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange expertise, go to integration consulting for Microsoft Exchange.
OneDrive is Microsoft�s shared cloud-based file hosting and synchronization service, comparable to GoogleDrive. At-home workers can save files to the OneDrive service, and co-workers can access them securely via a web browser. Included with Microsoft Office and Microsoft 365, OneDrive enables at-home workers to jointly author files. Revisions created offline are automatically synced when you reconnect to the Internet. To learn about Progent's consulting services for Microsoft OneDrive, refer to Onedrive configuration consulting.
Cloud Integration Services for Teleworkers
Progent offers advanced online support for enabling businesses to build, manage and repair cohesive network models that incorporate internal data centers, teleworkers, branches, plus cloud resources. Progent can provide expertise for all types of public cloud service including Infrastructure as a Service, Platform as a Service, and Software as a Service (SaaS). Progent can help telecommuters resolve problems with public cloud access, authentication, and security.
Azure is a popular family of cloud software and services that enables you to utilize IT infrastructure, servers, and key apps hosted on Microsoft's extensive cloud. Azure offers more than 100 cloud-based services such as the ability to host Windows and Linux-powered VMs, on-demand cloud storage, messaging, app development with Visual Studio, and data backup. Progent can assist you to deploy VMs on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, streamline identity management with Azure Active Directory, and plan data backup and recovery systems with Azure Backup. Progent can also show you how to establish protected access to Azure services for at-home workers by configuring and debugging firewall appliances and VPN IPsec tunnels. For details about Progent's support services for Microsoft Azure, see Azure expertise.
Microsoft 365, previously branded Office 365, is Microsoft's popular suite of business productivity software and cloud services available on a subscription basis. Microsoft applications and services are marketed in a variety of bundles designed for customers ranging from individuals and households to large corporations. Progent can provide fast and easy remote access to experts familiar with Microsoft 365-compatible endpoint devices based on Windows, Mac, iOS, and Google Android technology. Progent can help you to evaluate the various subscription plans offered with Microsoft 365 and deploy 365 applications for your remote workers to achieve top business value. For information about Progent's expertise for Microsoft 365, see Microsoft 365 consulting expertise.
Exchange Online is one of the most popular cloud-based applications in the Microsoft 365 product line. Microsoft 365 Exchange Online offers the advantages of lower spending for physical infrastructure, simplified management, dynamic scaling, high availability, and other benefits inherent with public clouds. Microsoft has designed Exchange Online to run seamlessly with local deployments of Exchange, enabling customers to create hybrid networks. Progent's certified Exchange consultants can provide occasional assistance to guide you through tough IT roadblocks and can also provide end-to-end project management outsourcing to make sure your telecommuters have convenient and secure access to your Microsoft 365 Exchange Online deployment. To learn Progent's consulting services for Microsoft 365 Exchange Online, visit Exchange Online configuration and troubleshooting consulting.
Amazon AWS is a trailblazer in the public cloud computing arena and is the world's top source of cloud services. Progent offers fast and economical online access to cloud integration consultants who can assist your organization to plan, implement, maintain, and debug hybrid IT networks that incorporate Amazon AWS cloud services with on-premises resources and with other public clouds like Azure. Progent also offers the skills of Cisco-certified CCIE networking consultants to assist your company to build a high-uptime network architecture so your users have a consistent computing experience regardless of whether they are working from your main office, a branch office, from home, or on the move. For details about Progent's support services for Amazon AWS, visit Amazon AWS integration expertise.
Google Cloud is a leading set of cloud computing services that provides Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco experts can help your business to scale your existing IT assets with the Google Cloud Platform, and Progent's database consultants can help you make your critical apps cloud ready so your remote workers can take full advantage of Google Cloud services. Progent's consultants can assist your organization to set up virtual machines on Google Cloud Compute Engine, plan a cost-effective storage system with Google Cloud Storage services, and simplify access control for telecommuters with GCP Cloud Identity services. Progent's experts can also help your organization to use GCP's management tools to control and monitor your Google Cloud environment. For information, visit Google Cloud Platform (GCP) consulting expertise.
Help Desk Call Center Services for At-Home Workers
A rapid, organization-wide transition to a telecommuter business model, which could be the result of an epidemic or as a component of a business continuity process, can overwhelm even a well-staffed internal Help Desk. Progent's Help Desk services make it possible for organizations to outsource or augment their Call Center by using Progent's online Technical Response Center team.
- Progent's Standard Call Center support services leverage Progent's nationwide team of remote IT support experts combined with world-class trouble ticketing and follow-up technology to provide an economical, advanced Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of remote Level 1 desktop support from service requests through ticket creation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to track or update the status of their active trouble tickets, add information, and append screen captures or relevant files. Desktop support services are delivered at a significant price reduction off Progent's ordinary Level 1 technical service rates, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 support experts to resolve advanced problems. For details, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Call Center Supplemental Service enables your business to supplement your existing Help Desk staff by splitting responsibilities for Help Desk support seamlessly between your in-house support staff and Progent's nationwide roster of desktop support technicians and subject matter specialists. Progent's shared Call Center service uses a collaborative support model based on the number one professional services automation tool for handling service requests and ticketing, establishing responsibility, tracking progress, and generating reports. To learn how Progent's Help Desk Supplementation Services can enable your company to deliver world-class IT support to your telecommuters, see Progent's Help Desk augmentation Services.
Security for Remote Workers
At-home workers typically use their own computing devices and usually operate in an unsecured physical space. This situation increases their susceptibility to cyber threats and calls for careful configuration of corporate firewalls, anti-malware tools, multi-factor authentication, remote monitoring, thorough user education, and the creation of security policies based on best practices. Progent's seasoned roster of cybersecurity support experts can help your business to plan, configure and maintain a compliant security solution that guards critical IT assets in networks that include an at-home workforce.
Firewalls enable companies to create a network environment that can be securely utilized by local users and by an at-home workforce, mobile employees, suppliers, clients, and other stakeholders. Modern firewall devices permit you to assign and manage appropriate permissions to various classes of users and to scale your network and modify your security profile as your company evolves and as network attacks become increasingly sophisticated. Progent supports both current and older firewall appliances from all major vendors including Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. For more information about Progent's firewall integration services, see firewall integration and support services.
Online Endpoint Security Monitoring makes it easy to track the disparate computers used by at-home workers and either block or identify and respond to the latest cyber attacks such as ransomware. With Progent's ProSight Active Security Monitoring services, a small-footprint software agent is put on each protected endpoint device, watching all activity and using state-of-the-art AI technology from SentinelOne to identify new attacks on arrival. When a cyberattack is discovered, ProSight Active Security Monitoring immediately disconnects the targeted endpoint device from the corporate network to quarantine the threat. Since the ProSight Active Security Monitoring software agent is self-contained, endpoint devices remain secure even if they are offline. For details about ProSight ASM, visit remote endpoint monitoring for remote workers.
Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication (2FA). Duo supports one-tap identity verification with Apple iOS, Google Android, and other personal devices. With Duo 2FA, when you log into a protected application and enter your password you are asked to verify your identity on a device that only you have and that uses a different network channel. A wide selection of out-of-band devices can be used for this second means of ID validation including a smartphone or watch, a hardware/software token, a landline phone, etc. You can designate multiple validation devices. For details about ProSight Duo two-factor identity authentication services, refer to Duo MFA two-factor authentication services for an at-home workforce.
Security Audits can assess the exposure of your information system to all types of outside and local security threats for an environment that incorporates teleworkers. Progent can deploy remote, automated cybersecurity inventory scanning for rapidly and affordably uncovering a wide variety of security gaps that can be found via the Internet. Progent's security audit experts, which can be provided by data security professionals with advanced credentials such as CISM, ISSAP, and GIAC, can assist your business to audit your workflows and policies and review your network architecture to allow you to implement the highest level of protection for your at-home workers.
Download White Paper: Protecting a Work-From-Home Environment
To view or download a white paper describing key things to concentrate on for securing an IT environment that supports work-from-home staff, click:
Protecting a Work-From-Home Environment White Paper. (PDF - 2.4 MB)
Data Protection Solutions for Teleworkers
The field of Data Protection involves saving and recovering vital data so as to avoid data loss and reduce restoration time and effort in the event of storage failures resulting from equipment issues, programming hiccups, human error, malware, or other causes. Dependable data protection solutions can be especially difficult to architect and manage in hybrid environments that combine local data centers, public clouds, and at-home workers.
- Backup/Recovery solutions for teleworkers must cover multiple types of user-owned endpoint devices. Progent offers fast remote help from experts knowledgeable about a wide range of products for backing up Windows, Apple and Linux/UNIX powered servers and desktop computers as well as notebooks, iOS and Android tablets and smartphones. Leading backup/restore solutions supported by Progent's backup/recovery experts include Barracuda Backup, Azure Backup, DoubleTake Software, CrashPlan, Retrospect, and Time Machine. To protect resources distributed across a wide area network, Progent can provide ProSight Data Protection Services, a backup/recovery subscription service that uses cloud storage and includes fine-grained recovery and unified management.
- Disaster Recovery/Business Continuity plans often anticipate scenarios that call for a rapid switch to an at-home workforce. Progent's expert disaster recovery planning consultants and business continuity consultants can assist your company to produce, document and test a DR/BC strategy that includes the logistics of moving to an at-home workforce.
Unified Management for Remote Workers
Microsoft has rebranded and reshuffled its endpoint management products under the title Microsoft Endpoint Manager, which includes Intune for cloud management of mobile and remote endpoints and Configuration Manager for managing local endpoints. Endpoint Manager provides a unified environment for protecting critical data by managing onsite, mobile, and at-home endpoints.
Microsoft Intune
Intune is part of Microsoft's Endpoint Management suite that also features Configuration Manager. Intune is a cloud-based service for managing and protecting off-premises devices and applications. Managed endpoint computers can be personally owned or company owned. IT admins managing the enrolled endpoint computers of telecommuters can utilize Intune to deploy and validate apps on managed devices, push updates and certificates, configure policies for permission to access data and networks, manage passwords, establish VPN tunnels, determine how teleworkers share data, establish threat defense, ensure security compliance, and wipe sensitive data from missing, stolen or decommissioned devices. Intune works with iOS, Android, Windows, and macOS/OS X devices. To find out about Microsoft Intune and to find out how Progent can help you to use this platform to manage the endpoint devices of your telecommuters, refer to Intune mobile device management expertise.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized MDM product that allows network managers to keep off-premises endpoint devices up to date and protected. Workspace ONE uses VMware AirWatch for centralized endpoint management plus VMware's Horizon virtual application delivery platform for access control, app management, and setup management of endpoint devices. Workspace ONE runs with endpoints powered by Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-premises product through a perpetual license. Key capabilities of VMware Workspace ONE include rapid remote deployment of new notebooks, immediate onboarding of new users, policy setting and enforcement for all categories of endpoints, aggregated reporting and analytics, email encryption, and integration with Microsoft applications and cloud-based products. To learn about Progent's support for VMware Workspace ONE, refer to VMware Workspace ONE remote device management expertise.
Contact Progent for At-Home Worker Support Services
To contact Progent about creating and managing an efficient telecommuter environment for your Brisbane, Queensland company, phone
An index of content::
Microsoft Azure hybrid cloud integration Services
Cisco and Microsoft Certified Experts Microsoft Azure AD configuration Integration
Progent can help companies of all sizes to move all or part of their network infrastructure to Microsoft Azure. This can streamline network administration and reduce equipment investments. Microsoft Azure offers a wealth of cloud services and Progent can help you to understand the benefits and restrictions of different cloud computing models you can use with Azure. Progent can show you how to manage cloud-based or hybrid cloud and local apps and resources and make sure you sidestep the common errors small companies make when moving to the cloud. Progent can help you to configure cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, manage authentication with Azure Active Directory, and build transparent backup services with Azure Backup. Progent can also show you how to prepare firewalls and IPsec VPN tunnels and also to manage iPhones and iPads and Android handhelds.
SCDPM 2012 and Exchange Network Engineer
Troubleshooting SCDPM 2012 Backup and Restore
Progent's Microsoft-certified consultants offer remote or in-person support to assist organizations of all sizes to design, deploy, manage, and repair a backup system built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can assist you to migrate from older releases of SCDPM or from a different backup platform, and Progent can optimize your SCDPM 2012 deployment for onsite, cloud-based, or hybrid environments. Progent offers as-needed support for fixing particularly challenging problems, or full project management support. Progent can also help your business to incorporate Data Protection Manager into an enterprise-class disaster recovery strategy.
Dynamics GP Great Plains Software Network Consultant
Great Plains Migration Troubleshooting
Microsoft Dynamics GP 2010 accounting is a comprehensive business management solution that integrates data and operations throughout your business, communicates easily with other solutions, and connects workers, clients and suppliers unrestricted by time or place. Designed for small to mid-size companies, Microsoft Dynamics GP 2010 and Microsoft Dynamics GP Release 10.0 deliver capability for accounting, analytics and reporting, project management, inventory and order control, eCommerce, human resource management, customer relationship management, field service, manufacturing, retail management, and online business services. Progent can help you set up and manage a robust, secure computer and network environment to support Microsoft Great Plains, and can provide experienced Great Plains professionals to help your business benefit from the full power of Microsoft Dynamics GP/Great Plains 2010.
Data Center Remote Support Services
Internet Data Center Troubleshooting
Progent’s colocation center IT services are intended for businesses with hardware located at IDCs or data center colocation hosting sites and requiring on-demand on-site assistance at the colo facility as well as off-site help from Microsoft and Cisco Certified experts. Progent provides a full range of Internet Data Centers and IDC and co-location support services such as network topology evaluation, Windows and Linux server installation and maintenance, tech support for server and telecommunications infrastructure, design and installation of fault tolerant systems, defining and implementing layered security defenses, firewall configuration and troubleshooting, designing load balancing solutions, and creating high-availability server and storage cluster systems.
Exchange 2019 Server On-site Technical Support
On-site Technical Support Exchange 2003 Server
Progent's Microsoft-certified professionals have 20 years of background planning, installing, and supporting messaging solutions for clients in the and across the United States. Progent offers affordable Microsoft Exchange Servers consulting support to make sure that your email environment offers security, service continuity, easy connectivity for remote and wireless users, efficient administrative utilities, and productive integration with telecommunications. Progent provides expertise and support services for Microsoft Exchange 2016, Exchange 2013 Server, Exchange 2010, Exchange 2007 Server, Exchange 2003 Server, and Microsoft Exchange 2K. Progent can also help small or medium businesses to migrate to MS Exchange 2016 or Exchange 2013.
24x7 Flexential Data Center Tampa Consultant
Flexential Tampa Data Center Consultant Services
Progent utilizes the Flexential Tampa colocation center mainly to provide private cloud hosting. Progent maintains a team of network consultants based in the Tampa area, and Progent can also provide online expertise from Progent's countrywide roster of Microsoft-certified experts, Cisco-certified CCIE network engineers, ISSIP-CISSP-certified security experts, Hyper-V and VMware specialists, and veteran disaster recover planning consultants. Progent can also assist your business to design and implement a move to the Flexential data center with services like designing system architecture, recommending hardware components, system configuration and validation, debugging, setting up remote management, and training your IT support team.
Cisco VoIP Phones and Jabber On-site Support
Best Cisco IP phones Computer Consultant
Progent's Cisco certified networking experts offer advanced support services for Cisco Unified Communications Manager (previously CallManager). Progent can assist your organization to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server failover solutions.
IT Services SPA300 Series IP Phone
8800-EX Wireless IP Phone Specialists
Progent's Cisco certified networking consultants can provide high-level support services for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can help you to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and design UCS server failover systems.
Solaris to Windows Migration
Migration Sun Solaris
Progent can help your business to design and execute a smooth transition from a Solaris-powered information environment to a network based on Windows and suited for supporting Microsoft's powerful office productivity products, commercial applications, and software development platforms. Progent's Solaris, Windows and Cisco consultants and software development experts can assist you to preserve your information and reduce productivity disruption by designing an efficient migration strategy that preserves your current investments in Solaris software and infrastructure. UNIX-to-Windows migration support expertise offered by Progent include evaluation of current infrastructure, transition planning and validation, Exchange migration services, information and application transition, and server and mass storage migration and consolidation.
Clustered Windows Support
High-Availability Failover Clustered Servers Support Outsourcing
Progent provides Windows 2003 Cluster Server expertise to help your organization utilize fault-tolerant server clusters designed to provide 100% uptime. Windows cluster servers for fault-tolerant networks include Windows Cluster Server, Microsoft SQL Cluster Server, and Microsoft Exchange Cluster Server. By showing you how too create non-stop clustered server environments powered by Microsoft Windows Server 2003 Cluster, Progent’s Premier Windows engineers ensure that your fault-tolerant server clusters are configured to optimize the competitive value of your information network.
Emergency Microsoft Windows 2003 Consultants
IT Services Windows 2003
The experience of Progent's certified Windows Server consulting team, with an average of more than 11 years of support in Microsoft technology, ensures you success in selecting the edition and set up of Windows 2003 Server that aligns most closely with your company's goals. Progent can also help you with planning, installing, administering and troubleshooting sophisticated IT applications powered by Windows Server, and can assist your upgrade from Windows 2000 or Windows NT.
Cisco Firepower 9300 Series Firewalls Support Services
Support and Setup Cisco Firepower 1000 Series Firewalls
Progent’s Cisco-Certified technology experts offer professional PIX Firewall support services encompassing architecture, implementation and support of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers strong user and application policy enforcement, mutlivector attack security, and safe access services. Extending from small, plug-and-play desktop devices for small businesses and home offices to modular gigabit appliances, Cisco PIX firewalls provide a healthy level of protection, performance and reliability for information environments of all sizes. PIX firewalls are based on a proven, purpose-built platform, PIX OS, minimizing possible OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls provide an array of integrated protection and connectivity services, including powerful application-aware firewall services, Voice over IP and multimedia security, multi-site and remote-access IPsec VPN connectivity, intelligent access services, and flexible management solutions. Progent’s Cisco consultants can show you how to select and deploy any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Colocation Facility Professional
Largest Colocation Migration Integration
Colocation sites make it possible for businesses to share enterprise-class data centers for housing computer equipment that supports critical applications. Progent's Microsoft and Cisco certified consultants can assist your small business with all aspects of your colocation program including choosing and moving to a colocation site, designing system topology, defining required equipment, on-premises and on-line maintenance, establishing remote network management, and training your support personnel.
Largest Microsoft Small Business IT Consulting Firm Midsized Business
Mid-size Company Information Technology Outsourcing Firms
Progent provides network services for medium size companies with 100 to 250 system clients. The medium size business or office has traditionally been an overlooked part of the market for IT support expertise. The overhead and support access models of large third-party support organizations make them excessively expensive for the ordinary small company or small medium business (SMB), which commonly has a modest IT budget with which to support an information system whose advanced technology and capability are frequently similar to the networks of far bigger companies. Progent's support delivery model, which takes great advantage of online support, virtual network technology and proactive network monitoring, dramatically reduces the network support costs of an SMB while providing the small organization with enterprise-level service from certified, world-class consultants with background in a wide array of midsized business technologies. If your mid-sized company or small business is looking for the quality of network support needed by a mid-size organization without paying big-company costs, you need Progent.
Top Palo Alto Networks DNS Security Security Certification
Palo Alto Networks Zero Trust Cybersecurity Group
Progent's Palo Alto Networks firewall experts can show you how to select, deploy, and manage Palo Alto Networks PA-Series firewalls to provide a modern cybersecurity environment that spans your data center and cloud assets and guards any user anywhere with any device.
Solaris Professional
Sun Solaris Onsite Technical Support
Progent's Sun Solaris family support experts provide small businesses and software developers help with administering and supporting Sun Solaris environments that coexist with Microsoft-powered networks. Progent can give your business access to Solaris consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISA certification. This broad array of experience offers you a convenient one-stop consulting firm to help you create and manage a protected and reliable cross-platform connectivity and communications solution that supports Solaris and Microsoft coexistence by combining Microsoft Windows with popular versions of UNIX such as Apple Mac OS X, Solaris, IBM AIX, HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or major Linux derivatives including RedHat, SUSE, CentOS, Ubuntu, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.
WatchGuard Firebox M470 Firewall Consultants
WatchGuard Firebox T35 Firewall Cybersecurity Firms
Progent provides consulting services for WatchGuard Firewall security gateways including the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can show you how to choose, configure, and manage a WatchGuard Firewall/VPN appliance that fits your security needs and budget. Progent can assist you to manage outdated WatchGuard firewalls or upgrade smoothly to current WatchGuard firewalls.
Microsoft Windows 10 Consultant Services
24-Hour Windows 10 Trusted Boot Computer Engineer
Progent's Microsoft-certified consultants can help organizations of all sizes to assess Windows 10 or to upgrade to Windows 10 from any older release of Microsoft Windows. Online and on-premises evaluation and migration support for Microsoft Windows 10 provided by Progent's consultants include ROI estimates, project coordination, compatibility testing, pilot systems, virtualization strategies, Cloud integration, mobile device management, telecommuter connectivity, data and identity security, streamlined provisioning and administration, network infrastructure optimization, wired/wireless convergence, business continuity planning, group and personal training for IT support staff and end users, and ongoing consulting support.
CISSP Certified Expert Database Programming Consultants
Top Oracle 11g Upgrade Help
Progent’s team of expert programmers, relational database designers, and project managers can assist large businesses to carry out development projects for Windows, Linux/UNIX, or Web applications. Progent's enterprise co-sourcing services include fast access to veteran program managers for high-level planning and project co-ordination or Progent can help customers plug expertise gaps by providing database architects and software programmers skilled in building RDBMS applications based on SQL Server, Oracle, or MySQL. Progent's SharePoint Server consultants can help businesses to incorporate SharePoint with other data sources like SQL Server and Office Excel to build data-driven intranets and portal sites. Progent also can provide experience with web development tools and can help businesses to build, expand, troubleshoot, or migrate web-based applications to take advantage of the most current web technology.
24-Hour Microsoft Windows 2000 Setup and Support
Windows Server 2000 Upgrade
Progent's certified Windows 2000 consulting staff can show you how to enhance the functionality of your current Windows 2000 Servers and can streamline system management, offer tech support and troubleshooting, and enhance security. Progent can also help you create, justify, and implement a strategy to upgrade from Windows Server 2K to Windows 2003 Server. Progent is expert in designing test installations to eliminate the technical risk associated with migrating to Windows Server 2003 by uncovering potential hardware and application compatibility issues.
Outsourcing Meraki MX router
2800 ISR Router Specialist
Cisco offers a full product line of routers including routers designed to deliver the security, bandwidth, and reliability demanded by organizations from small businesses to global enterprises. Cisco routers feature support for redundancy, automatic failthrough, and redundant power for improved reliability and system availability. Progent can show you how to select and configure Cisco routers to build a reliable foundation for your network and to make it economical to expand as you support new users, start new offices, deploy new services, open your network to clients and partners, and support a more mobile workforce. Progent can provide help with a range of routers based on Cisco's IOS operating system, such as the Cisco 800 series of small business routers, Cisco 2800 and 3800 ISR routers, Cisco 2900 and 3900 G2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, Cisco CRS Carrier Routing System for core Networks, as well as older 3600 and 3700 Routers.
Arkansas Network Support Company
Technology Providers Massachusetts
If your business does not need emergency remote help but expects to need technical services with your network soon, you can save time and expenses and guarantee that the right IT skill will be ready when you want it by getting in touch with a Progent sales agent and signing up as a client. For details, call 800-993-9400 or send email to information@progent.com.
Windows Server 2019 USB Drive Witness Technology Consulting
Windows Server 2019 and SCVMM Help and Support
Progent's Microsoft-certified Windows Server 2019 consultants can help your organization to design and implement an efficient migration to Windows Server 2019 using your current system architecture or a new cloud-based or hybrid model. Windows Server 2019 offers major enhancements in capacity, speed, manageability, Hyper-V virtualization, security and compliance, hybrid on-prem plus cloud deployments, resilience, and Linux support.
Wireless EMail Integration
Windows Mobile 7 Consult
Progent’s consultants offer expertise in a variety of disciplines related to mobile connectivity such as network architecture, wireless data synchronization, wireless protection, mobile e-mail, Microsoft Windows Mobile, RIM Blackberry, and mobile application development. Progent's Microsoft certified professionals can save your company time and money by applying their wireless background to show you how to choose and integrate wireless access technologies that make sense for your company. Progent can also optimize your IT infrastructure so that mobile PDAs work more reliably.
Technical Consultant SCCM Troubleshooting
SCCM Policy Settings Support
Configuration Manager automates application and device deployment across multiple sites, simplifies compliance settings management, keeps track of network resources, protects against corporate data leakage, provides network health reporting, allows safe self service, and offers a common point of control for administering multi-OS ecosystems based on on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager consultants and Microsoft Azure cloud integration experts can assist you with any aspect of planning, implementing, using and troubleshooting a SCCM deployment for local, cloud, or hybrid networks.
Specialists LifeSize Telepresence
Mirial Consultancy
Progent can provide the support of a veteran specialist with years of experience configuring, maintaining, and enhancing telepresence platforms from top-tier suppliers such as Cisco/TANDBERG, Polycom, LifeSize, and Radvision. Progent's consultants can coordinate with your in-house IT support team, your ISP, and your video conferencing platform supplier to assist your company increase the strategic value of your telepresence ecosystem.
Professionals Citrix virtual desktops
Citrix XenDesktop VDI Remote Technical Support
Citrix offers a comprehensive line of products that provide enterprise-grade manageability, expandability, and responsiveness for virtualizing servers and for centralized delivery of Windows desktops and applications. For delivering virtualized Windows desktops and applications, Citrix offers XenDesktop and XenApp. For making and managing virtual servers, Citrix has developed XenServer and Essentials. Progent's Citrix-certified consultants can help you to evaluate the business advantages of Citrix technology and can help you design, validate, implement, troubleshoot, and support Citrix solutions.
Technical Support Services PIX Firewall Upgrade
Consultants Cisco Firewalls
Cisco's PIX 500 Series firewalls have been discontinued and Cisco might not support these devices. Progent still offers technical assistance for Cisco's PIX firewalls to help you with maintenance and management and Progent can in addition help you assess if you should migrate to the latest firewall technology available from Cisco. Progent's Cisco technology specialists can help you plan and carry out a cost-effective migration to Cisco ASA 5500-X firewalls following industry best practices.
Work at Home Infrastructure Integration Support
At Home Workforce Network Infrastructure Technical Support
Progent can help small and medium-size companies to plan, set up and debug the infrastructure to support telecommuters.
64-bit Migration Specialist
24-7 64-bit Server Computer Consultants
Progent’s Microsoft-certified consultants can help you to enhance your servers and/or desktops from 32 to 64 bits. Progent can assist you to calculate the risks and benefits of moving to 64-bit computing, plan an affordable upgrade process that minimizes business disruptions, and deliver inexpensive, expert online support to aid you to install 64-bit operating systems and application programs on your current hardware.
Engineers Dynamics GP VBA
Urgent Dynamics GP Visual Studio Specialists
Progent's expert solution designers and software developers can assist your company to build enhancements to Microsoft Dynamics GP that address the unique needs of your organization while retaining the benefits of seamless Windows integration. Progent can also offer help with a selection of development tools that can be used to create integrations with Microsoft Dynamics GP. These tools include Microsoft Dexterity, Modifier, Visual Studio for Dynamics, Continuum, eConnect, Web Services for Microsoft Dynamics GP, and Integration Manager.
Service Reports Computer Consultant
Tracking Service Costs Professional
Progent uses a sophisticated support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or small service firms who offer minimal documentation or specifics of services done, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support documentation transmitted by each staff member to each client. The discipline of detailing and archiving support activity results in more efficient service and avoids a slew of typical misfortunes such as when a service client is virtually held captive to a consultant who won’t release vital service information.
iPhone Active Directory IT Services
iPhone integration Specialist
Progent offers affordable online assistance to help your business to design, configure, and troubleshoot any facet of your iOS and Windows integration efforts and is available for short-term jobs to help you through occasional technical roadblocks or long-term engagements to help you finish large-scale projects on time and within budget. Progent has experience in local, cloud-centric, or hybrid environments and can help you create or support a highly available, protected and efficient network infrastructure that aligns with your computing model. Progent can also provide online and on-premises training to show you how to manage and use your iPhones and iPads in a secure, collaborative environment that maximizes the strategic value of your IT network.
Chief Information Officer Online Support Services
24x7 Computer Consulting CIO
Progent offers the part-time or temporary services of a veteran Chief Information Officer who can provide a broad perspective to assist you pick and maintain IT technology appropriate for your present needs and that can serve as a solid basis for your future growth. Progent's temporary CIO consulting services offer economic leverage to companies trying to maximize the impact of their network expenditures but who are without the budget or unwilling to add another high-level manager to their full-time staff. Because Progent is vendor-agnostic, with a large staff of consultants certified to support all leading OS platforms and connectivity technologies plus a broad range and application software, Progent is in an ideal situation to offer unbiased recommendations along with expert technical help for building and maintaining IT systems that match the special requirements of your organization.
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