Brisbane At Home Workforce Configuration Support
Solution Planning, Implementation, Administration and Troubleshooting Consultants
Enlarging your remote workforce can have a significant effect on network infrastructure, cybersecurity, and company culture. Progent has two decades of experience assisting small and mid-size businesses to plan, configure, manage, tune, and troubleshoot IT environments that incorporate a remote workforce. Progent can assist your Brisbane organization to select the appropriate tools and adhere to leading practices in creating and operating a secure virtual ecosystem for telecommuters that promotes teamwork and delivers top business value. Progent offers support services that go from as-needed guidance for getting you over occasional technical roadblocks to comprehensive project management to help you successfully complete mission-critical tasks.
Progent's consultants can assist Brisbane, Queensland businesses to with any facet of creating a high-functioning telecommuting ecosystem by delivering network infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, public cloud connectivity, Help Desk outsourcing, cybersecurity, data protection solutions, and unified management.
Network Infrastructure for an At-Home Workforce
Configuring the network infrastructure needed for a remote work environment can be particularly challenging if you have to accommodate a combination of worker-owned hardware such as desktop computers and notebooks, Internet routers, and Wi-Fi APs from an assortment of manufacturers and with a mix of operating systems and firmware levels. Progent's background delivering remote support for both outdated as well as modern IT products in remote office solutions enables you to make cost-effective use of your existing infrastructure and offers ready access to expertise for making essential updates. Services offered by Progent to help your company to implement a high-functioning work-at-home infrastructure include:
- VPN connectivity allows you to create a secure connection for authenticated remote employees to use IT resources located at your corporate datacenter or in the cloud. Progent can help you to deploy and maintain VPN connections between your teleworkers and your key IT resources by providing online VPN integration support. For organizations using Cisco's ASA security appliances, Progent's Cisco ASA experts can assist your telecommuters to set up Cisco's popular AnyConnect client software to provide secure VPN tunneling for a broad selection of devices such as Windows, macOS, Apple iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure (VDI) platforms allow a telecommuter to view and use a data center computer's desktop. This technology provides network managers substantial control over the computing environment of telecommuters and offers remote users a familiar work experience. Progent's VDI consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
- Routers connect at-home networks to the Internet and support VPN tunnels, home Wi-Fi connectivity, and firewall services. Progent can provide expert online support for setting up routers from a range of vendors. See router integration services from Cisco-certified experts.
- Home Wireless networks, often supporting an entire household and visitors, are frequently used by telecommuters to connect to their router for work. This can create performance as well as cybersecurity issues. Progent can help businesses to mitigate these problems by delivering expertise that include Aironet integration expertise, Cisco Meraki WiFi deployment expertise, and Ubiquiti WiFi AP setup assistance.
- Internet connectivity methods impact the performance and reliability of connections between at-home workers and the corporate network. Vital applications might demand backup Internet access in case the primary connection breaks. Progent offers guidance for picking service providers, selecting sensible service bundles, and configuring fault-tolerant Internet access. Refer to Internet access integration services.
VoIP Integration for an At-Home Workforce
Extending the business PBX environment to include teleworkers is critical to supporting a productive at-home workforce. A variety of cloud-based IP voice platforms are popular with SMBs to server remote users. Many larger organizations depend on Cisco's current or older platforms for IP voice management. Progent can assist businesses of any size to plan or maintain a remote IP voice environment that provides the versatility, convenience and protection required for at-home workers. Progent's Cisco-certified CCIE IP Voice experts offer advanced support to help businesses optimize their existing Cisco VoIP systems to support a growing at-home workforce.
- Cisco Unified Communications Manager (CUCM) delivers high-end IP telephony features to devices like VoIP phones, media processing products, Voice over IP gateways, and mixed media applications used across the network. Unified Communications Manager supports additional combined media services like unified messaging, voice/video conferencing, and customer interaction networks. For details about Progent's Cisco Unified CM or CUCM support, visit CUCM consultants.
- CallManager is Cisco's earlier call-processing agent and has been superseded by Cisco Unified CM or CUCM. Progent can help you to support your current CallManager environment or upgrade smoothly to Cisco's modern IP telephony products. To learn about Progent's support services for Cisco CallManager and Cisco's other early VoIP platforms, refer to Cisco CallManager consulting services.
- Cisco IP Gateways enable integration with public telephony networks and with users operating outside the corporate perimeter like telecommuters. Progent can provide consulting expertise for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 series as well as for current Cisco SIP gateways. See Cisco SIP gateway configuration expertise.
- Other VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to update your wide area network infrastructure to work with these solutions and deliver as-needed configuration and debugging expertise.
Voice/Video Conferencing for Remote Workers
A wide selection of voice/video conferencing products from major technology companies enable online meetings, video and voice conferencing, chat sessions, and content sharing for both local users and telecommuters. Many companies utilize a mix of products to meet the needs of their various partners and customers. Progent can assist you to manage your current voice/video conferencing environment and optimize the experience of your at-home employees.
- Skype for Business is Microsoft's popular communications platform that supports presence, IM, voice and video conferencing as well as the transparent integration of these functions within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent can provide the skills of Microsoft-certified consultants who can assist your company to set up and manage Skype for Business clients to accommodate your at-home workforce. To learn more about Progent's support expertise for Skype for Business, see Skype for Business integration experts.
- FaceTime is Apple's group video calling platform for compatible iOS and Mac computers and smartphones. FaceTime works on Wi-Fi or cellular Internet connections. Later versions of FaceTime allow up to 32 simultaneous users for voice/video calls. For details about Progent's consulting services for Apple FaceTime, see Progent's FaceTime configuration expertise.
- Webex Meeting Center provides online conferencing for most desktop or mobile devices. Offered via Cisco's Webex Cloud platform, Webex services include sharing specific content or computer screens, presentations that incorporate rich media such as Microsoft PowerPoint and Flash videos, network-based capture, plus revision and playback for future reference and training. To learn more about Progent's consulting services for Cisco Webex as well as for other IP video solutions from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conferencing, contacts, and information with features that include voice/video conferencing, persistent threaded chat, plus file sharing. To learn more about Progent's support expertise for Microsoft Teams as well as for other Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
- Additional Voice/Video Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and debugging expertise for these conferencing platforms and help your business to optimize your network infrastructure to host them.
Microsoft Integrated Collaboration Software for Remote Workers
Microsoft's collaboration products are closely integrated with Microsoft's familiar Office and Microsoft 365 families, providing a rich ecosystem of applications that deliver a consistent user interface for sharing data and ideas throughout a corporate network and on a broad range of endpoint devices. Progent has provided online consulting services for Microsoft SharePoint and Exchange since their first releases and can help your company to configure these critical collaboration products to maximize the productivity of your remote workforce.
SharePoint uses web sites to enable collaboration and knowledge sharing by providing policy-based delivery of content, workflow, and utilities for looking through enterprise-wide information silos. SharePoint permits you to create protected web portals that enables remote workforce to view and edit aggregated corporate intelligence via Intranets (Wikis), Blogs, social web sites, and Web Parts. For information about Progent's SharePoint support services, go to SharePoint integration and application development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange consulting services, see planning and configuration consulting for Microsoft Exchange Server.
OneDrive is Microsoft's shared cloud file hosting and synchronization service, similar to GoogleDrive. Remote workers can save files to the OneDrive service, and colleagues anywhere can access them safely through a web browser. Included with Office and Microsoft 365, OneDrive enables at-home employees to co-edit files. Revisions made offline are uploaded when you reconnect to the Internet. To learn about Progent's consulting expertise for Microsoft OneDrive, go to Onedrive configuration experts.
Cloud Integration for Remote Workers
Progent offers fast and affordable online assistance for helping organizations to create, manage and troubleshoot integrated hybrid network models that incorporate internal data centers, remote workers, branches, plus cloud resources. Progent offers expertise for all types of cloud service delivery such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service. Progent can help remote workers fix issues with cloud connectivity, authentication, and security.
Azure is a popular family of cloud software and services that allows you to utilize infrastructure, servers, and key apps running on Microsoft's massive cloud. Microsoft Azure includes over 100 cloud-based services including hosting for Windows and Linux-based virtual machines, on-demand cloud storage, messaging, app development with Visual Studio, and data backup. Progent can help you to deploy VMs on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, unify identity control with Azure Active Directory, and plan backup and recovery solutions with Azure Backup. Progent's cloud experts can also help you establish secure connections to Azure services for teleworkers by setting up and debugging firewalls and VPN IPsec tunnels. To find out about Progent's consulting services for Azure, visit Microsoft Azure consulting.
Microsoft 365, formerly called Office 365, is Microsoft's growing suite of client productivity software and cloud-based services offered by subscription. Microsoft apps and services are provided in a selection of plans designed for customers ranging from students and small offices to large enterprises. Progent offers fast and easy remote access to experts familiar with Microsoft 365-compatible clients running Windows, Mac, iOS, and Google Android technology. Progent's experts can help your business to assess the numerous subscription plans offered with Microsoft 365 and configure 365 applications for your teleworkers to achieve top business value. To learn about Progent's support services for Microsoft 365, go to Microsoft 365 integration support.
Exchange Online is among the most popular cloud-based applications in Azure-hosted Microsoft 365 product line. Microsoft 365 Exchange Online offers the advantages of reduced costs for physical infrastructure, easier management, dynamic scaling, high reliability, and other benefits associated with cloud computing. Microsoft has designed Exchange Online to run smoothly with on-premises Exchange environments, allowing customers to create hybrid information systems. Progent's Exchange consultants are available for occasional help to guide you through tough technical roadblocks and also offer comprehensive project management outsourcing to make sure your at-home workers have convenient and secure access to your Exchange Online environment. For information Progent's expertise for Exchange Online, see Microsoft 365 Exchange Online configuration and troubleshooting consulting.
Amazon AWS is a trailblazer in the public cloud market and is the industry's leading source of cloud-based services. Progent offers rapid and affordable online contact with cloud integration consultants who can help your organization to design, deploy, manage, and troubleshoot hybrid IT networks that incorporate Amazon AWS cloud services with on-premises resources and with other popular cloud platforms such as Azure. Progent also offers access to Cisco-certified CCIE networking consultants to help you to build a high-uptime network model to make sure your employees have a productive computing experience regardless of whether they are working from your main office, a remote branch, from home, or on the road. For information about Progent's expertise for Amazon AWS, refer to Amazon AWS integration expertise.
Google Cloud is a popular suite of public cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco experts can help your organization to extend your existing IT assets with the Google Cloud, and Progent's DBA experts can help you make your mission-critical apps cloud friendly so your at-home workers can take full advantage of Google Cloud Platform services. Progent's consultants can assist your business to deploy virtual machines on GCP Compute Engine, design a cost-effective storage solution with Google Cloud Storage services, and simplify identity management for remote workers with Google Cloud Identity services. Progent can also help your organization to utilize GCP's unified management technology to control and monitor your Google Cloud environment. For information, go to Google Cloud Platform (GCP) integration support.
Help Desk Call Center Support for Remote Workers
An emergency, organization-wide switchover to a from-home business model, which could be the result of an epidemic or as an element of a business continuity plan, can overstretch even a high-performing in-house Support Desk. Progent's Help Desk services allow organizations to outsource or supplement their Help Desk Call Center with Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Call Center support services utilize Progent's extensive network of remote technical support experts combined with world-class trouble ticketing and tracking technology to offer an affordable, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of remote Level 1 PC support from service requests to trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to track or update the status of their active trouble tickets, enter information, and append screen captures and relevant files. Technical support services are delivered at a significant discount off Progent's ordinary Level 1 technical service rates, and Progent offers optional fast escalation to Level 2 and Level 3 IT experts to deal with advanced issues. To find out more, refer to Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Call Desk Augmentation Service enables your company to supplement your current Help Desk Call Center staff by splitting delivery of Help Desk support services transparently between your in-house IT support organization and Progent's extensive pool of desktop support technicians and subject matter experts. Progent's co-managed Call Center service uses a co-sourcing support model based on the number one PSA platform for managing help requests and trouble tickets, establishing responsibility, monitoring progress, and generating reports. For information about how Progent's Help Desk Call Center Supplementation Services can enable your company to provide world-class IT support to your teleworkers, see Progent's Help Desk Call Center supplementation Services.
Security for Telecommuters
Work-from-Home (WFH) workers commonly utilize their personal computing devices and often operate in a poorly secured physical space. This situation increases their susceptibility to malware attacks and calls for careful configuration of firewalls, anti-malware tools, multi-factor authentication, remote monitoring, thorough user training, and the development of policies built on best practices. Progent's veteran team of IT security solutions experts can help your business to plan, deploy and maintain an effective cybersecurity solution that protects vital IT resources in networks that include at-home workers.
Firewalls allow companies to create a network that can be safely accessed by on-premises users and by an at-home workforce, mobile users, suppliers, clients, and other stakeholders. Next-generation firewall devices allow you to assign and control appropriate access rights to different classes of users and to scale your IT network and adjust your cybersecurity posture as your business evolves and as cyber threats grow increasingly complex. Progent supports both new and older security devices from all major manufacturers like Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. To find out more about Progent's firewall support expertise, go to firewall configuration and support services.
Online Endpoint Security Monitoring makes it possible to track the disparate computers used by remote workers and either reject or identify and mitigate modern threats such as ransomware. With ProSight Active Security Monitoring services, a small-footprint agent is installed on each secured endpoint, watching all activity and using advanced AI technology from SentinelOne to identify new threats at inception. When a cyberattack is spotted, ProSight Active Security Monitoring instantly isolates the infected endpoint from the network to contain the threat. Because the ProSight ASM agent is self-contained, endpoints remain secure even when they are not connected to the Internet. Progent is a SentinelOne Partner, reseller, and integrator. To learn more about ProSight ASM, refer to remote endpoint security monitoring for telecommuters.
Progent's Duo MFA managed services incorporate Cisco's Duo technology to defend against stolen passwords by using two-factor authentication (2FA). Duo supports single-tap identity confirmation on iOS, Google Android, and other personal devices. Using Duo 2FA, when you sign into a protected application and give your password you are asked to confirm your identity on a device that only you possess and that uses a different ("out-of-band") network channel. A broad range of out-of-band devices can be utilized as this added form of authentication including a smartphone or wearable, a hardware token, a landline phone, etc. You can register multiple verification devices. To learn more about Duo two-factor identity authentication services, refer to Cisco Duo MFA two-factor authentication services for an at-home workforce.
Security Audits can assess the vulnerability of your network to all classes of external and internal security attacks for an environment that includes telecommuters. Progent can run online, automated cybersecurity inventory scanning for rapidly and affordably uncovering a broad range of security weaknesses that can be found via the Internet. Progent's security assessment experts, which can be managed by data security professionals with advanced certifications such as CISA, ISSAP, and GIAC, can help you to evaluate your operations and governance policies and review your IT architecture to allow you to implement top-level security for your at-home workers.
Download White Paper: Securing a Work-From-Home Network
To view or download a white paper about key things to concentrate on for protecting an IT environment that incorporates telecommuters, click:
Securing a Work-From-Home Network White Paper. (PDF - 2.4 MB)
Data Protection for At-Home Workers
Data Protection involves backing up and recovering critical data so as to avoid data loss and reduce recovery time in the event of storage system problems due to equipment breakdowns, programming glitches, operator mistakes, malware, or other causes. Dependable data protection strategies can be especially challenging to architect and manage in hybrid networks that incorporate local data centers, public clouds, and an at-home workforce.
- Backup/Recovery solutions for an at-home workforce must cover multiple kinds of personally owned endpoint devices. Progent can provide quick online help from consultants knowledgeable about a wide array of products for backing up Microsoft Windows, Apple Mac and Linux/UNIX servers and desktops as well as laptops, iOS and Android tablets and handhelds. Popular backup/restore products maintained by Progent's backup/recovery consultants include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Retrospect, and Time Machine. To back up data spread throughout a wide area network, Progent offers ProSight Data Protection Services, a backup/recovery subscription service that uses cloud-based storage and includes granular recovery and centralized management capabilities.
- Disaster Recovery/Business Continuity (DR/BC) strategies often envision circumstances that require a temporary changeover to telecommuting. Progent's senior disaster recovery planning experts and business continuity consultants can assist you to develop, document and test a DR/BC strategy that includes the logistics of moving to an at-home workforce.
Unified Management for Teleworkers
Microsoft has renamed and reshuffled its endpoint management platforms under the name Endpoint Manager, which includes Intune for cloud-based management of remote devices and Configuration Manager for managing local computers. Microsoft Endpoint Manager features a unified platform for safeguarding critical data by managing onsite, mobile, and home-based endpoint devices.
Microsoft Intune
Intune is a component of Microsoft's Endpoint Management family that also includes Microsoft Configuration Manager. Intune is a cloud service for managing and securing off-premises devices and applications. Managed endpoint computers can be personally owned or company owned. Network administrators managing the enrolled endpoint devices of telecommuters can use Intune to deploy and validate applications on managed devices, push updates and certificates, set up rules for permission to access information and resources, set passwords, establish VPN connections, control how teleworkers share information, set up threat defense, verify security compliance, and delete sensitive information from missing, stolen or deactivated devices. Microsoft Intune can be used with iOS/iPadOS, Google Android, Windows, and macOS/OS X computers. To find out about Microsoft Intune and how Progent can help your company to use this platform to manage the devices of your at-home workers, see Intune remote device management experts.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized MDM platform that helps network administrators to keep remote endpoint devices current and secure. Workspace ONE incorporates VMware AirWatch technology for unified endpoint administration plus VMware's Horizon virtual software delivery platform for identity control, application management, and configuration management of endpoints. Workspace ONE runs with devices powered by Windows 10, macOS, iOS, Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-premises product via a perpetual license. Key features of Workspace ONE include fast over-the-air provisioning of out-of-the-box notebooks, quick onboarding of new users, policy set up and enforcement for all categories of devices, aggregated management reporting and performance analytics, an email encryption gateway, and seamless integration with Microsoft applications and cloud products. To find out about Progent's expertise for VMware Workspace ONE, refer to VMware Workspace ONE remote endpoint management expertise.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and managing a productive work-from-home solution for your Brisbane, Queensland organization, call
An index of content::
5520 wireless controller Consulting Services
5500 Wireless Controller IT Consultants
Cisco's Catalyst line of Wi-Fi controllers streamline the management of Wi-Fi networks by unifying the configuration and management of wireless APs, tuning wireless performance by limiting the impact of radio frequency congestion, improving Wi-Fi availability with rapid failover, and strengthening security by detecting threats and analyzing network traffic based on user type and locale. Progent can assist you to configure Cisco wireless LAN controller appliances to manage and monitor wireless networks of all sizes. Progent can assist you to administer and troubleshoot your existing Cisco-based Wi-Fi environment or implement a smooth upgrade to Cisco's latest Wi-Fi controller solutions.
IT Outsourcing Services Professionals
Outsourcing Network Help Consultant Services
Progent is organized deliver in-depth remote consulting for all technical areas associated with small company information networks and allows you to outsource an array of strategic, as-needed services such as a part-time CIO to offer senior-level IT design and negotiating skills, a Call Center for help desk services, proactive remote monitoring, spam and email-borne virus protection as an outside-the-firewall service, project management help for critical initiatives such as office relocations orOS upgrades, connectivity consultants for designing high-performance and reliable infrastructure, certified security engineers to ensure data protection and compliance, disaster recovery experts to create business continuity strategies, and software programmers to create, customize, or repair business applications.
Oracle database administration Professional
CISA Certified Security Expert MySQL and Windows Consult
Progent offers cost-effective online access to an Oracle MySQL RDBMS administrator or software developer and can assist businesses of all sizes to configure and support MySQL within a dependable IT infrastructure that provides high levels of performance, scalability, and protection. Progent also has proven skill helping companies port databases from an Oracle environment to MySQL.
Linux RedHat Phone-based Engineer
Linux Phone-based Design Firm
Progent offers national urgent help and troubleshooting services for companies who operate environments based on versions of Linux or whose information systems feature a mix of Linux platforms/Linux and Microsoft Windows technology. Online IT help provides maximum return for your IT dollar by protecting client efficiency and limiting the time billed for network repair services. Advanced online support tools and skilled service specialists and engineers combine to enable Progent to handle most IT issues without squandering time and expense by traveling to your location. In the vast majority of situations your network issues can be dealt with over the phone or via a combination of phone support and remote access. Progent can make available Cisco certified CCIE infrastructure engineers and CISA certified security professionals to assist with the most difficult system issues.
802.11ax Upgrade IT Consultants
Ubiquiti UniFi Controller Outsourcing
Progent's Wireless Consulting Services offer a fast, economical option for businesses of all sizes to configure, manage and troubleshoot cutting edge wireless connectivity technology. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can show you how to plan and deploy hardware like Cisco's Aironet and Meraki access points and wireless controllers. For mobile email and web-based applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.
Microsoft .Net Information Technology Consulting
Sharepoint Server Small Office Server Support
Progent's Microsoft-certified experts can provide computer support and IT consulting services for Microsoft .NET Servers and applications and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progent's support team can help you plan, integrate, maintain and manage the entire family of Windows .NET Servers including Microsoft SQL Server 2012, Microsoft ISA Server, Small Business Server, Exchange Server, Microsoft SharePoint Server, Hyper-V, Microsoft Lync Server, Microsoft Project Server, and System Center Operations Manager.
MCSE Expert Certified Windows Server 2022 Clusters Sets Online Support
Largest Windows Server 2022 Container Image Professional
Progent's certified Windows Server 2022 consultants can assist your company to design and implement a cost-effective upgrade to Windows Server 2022 using a self-hosted deployment architecture or a hybrid model that combines cloud-based Windows Server on Azure with a self-hosted implementation of Windows Server 2022.
24-Hour Troubleshooting Cisco Firepower 9300 Series Firewalls
Computer Engineer Cisco Firepower Management
The latest generation of ASA 5500-X Family Next-Generation Firewalls with Firepower Services provide substantially more bang for the buck than Cisco's earlier firewalls and have superseded the ASA 5500 and PIX 500 security appliances for all new installations. Progent's Cisco-premier CCIE network consultants can help your company to maintain your existing PIX or Cisco ASA 5500 security appliances or migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist you to design, configure, optimize, manage and troubleshoot firewall solutions based on ASA firewalls with Firepower Services.
Consulting Services Dynamics GP SmartList
Dynamics GP Crystal Reports Online Troubleshooting
Microsoft Dynamics GP accounting includes analytics and reporting features that allow you to track all business processes, sales and expenses, and sales trends with integrated drill-down, inquiry, and reporting capabilities. Progent's Microsoft Dynamics GP/Great Plains reporting consulting expertise can enable you to design reports that let you analyze your business more completely, turning uncooked data into valuable management information. Progent is able to improve your reporting and analytics by providing Crystal Reports expertise, FRx help, and Microsoft Excel programming. In addition to delivering reporting consulting, Progent can supply Microsoft .NET consulting, Microsoft SQL Server expertise, and application design with VBasic, XML and other tools in order to offer specialized line-of-business application development and web commerce solutions that work seamlessly with Dynamics GP.
Consulting CRISC Risk and Information Systems Control
CRISC Certified Risk and Information Systems Control Auditor Technology Professional
Progent can provide the services of a CRISC-certified risk management expert to help you to design and deploy an enterprise risk management (ERM) solution following leading practices identified by CRISC and geared to match your organization's risk appetite, business goals, and IT budget.
Windows and Solaris Technical Support Services
Integration Windows and Solaris
If your company runs a UNIX, Linux, or Sun Solaris environment or a multi-OS computer system, Progent's CISA and CISM-certified security specialists can help your entire enterprise in a broad array of security topics including security administration procedures, security design and strategies, connection control systems and techniques, applications development security, business processes security, physical security, telecommunications, infrastructure and web security, and disaster recovery preparedness. CISA and CISM define the fundamental skills and worldwide standards of performance that network security managers are required to possess. These certification give IT management the confidence that those who have earned their CISM, CISSP or ISSAP certification have the experience and theory to deliver effective security management and engineering services.
Microsoft Certified Partner Company-wide Standards for Best Practices IT Outsourcing Firm
Information Technology Integrators Access to External Support Databases
Progent's team of Microsoft and Cisco Premier experts average longer than a decade of real-world industry background, at the front lines of IT support, executing a wide range of technical projects for a large array of clients. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting team. This guarantees that you get not just expert IT skills, but also a support engineer with proven methods for using computer knowledge to fix actual IT problems efficiently.
Cisco Certified Integration Support Small Business 100 Access Point
CCDP Certified Small Business WAP361 Outsourcing
Cisco's Small Business series of wireless access points are Linux-based units designed as entry-level Wi-Fi APs for small offices. Progent's Cisco CCIE-certified wireless infrastructure consultants offer remote or onsite integration and debugging services to help your organization to design, configure, upgrade, tune, administer and debug Cisco Small Business Wi-Fi access point environments of any size or architecture.
Windows 11 and TCP IT Consultants
Microsoft Windows 11 Snap Layouts Consulting Services
Progent's Windows 11 consultants offer a variety of services for Windows 11 such as cloud solutions, mobile device management, telecommuter connectivity, data and identity security, centralized deployment, and Help Desk Call Center support.
Telecommuter Onsite Technical Support
Helpdesk for Telecommuters Network Consulting
Progent has two decades of experience assisting small and medium-size companies to design, implement, optimize, administer, and troubleshoot IT networks that incorporate a remote workforce.
ProSight VM Hosting Consult
ProSight Small Business Private Clouds Consulting
Progent's ProSight Virtual Hosting outsourcing offers complete hosting of a small organization's servers in a solution that gives the highest level of dependability and expandability and is also simple to transfer to any data center. ProSight Virtual Hosting options are based on proven virtualization technologies that allow small businesses with multi- platform IT systems to save significantly on the expense of capital equipment, infrastructure support, and network management while benefiting from enterprise-class reliability and an unprecedented degree of vendor independence.
Engineers QTS/Herakles Internet Data Center
QTS Sacramento Data Center Consulting Services
The QTS (formerly Herakles) Internet Data Center is situated in the earthquake-neutral Natomas area of Sacramento, CA. If your company is currently utilizing the QTS data center as a colocation site or if your business is planning on moving your primary or offsite backup system to the Herakles data center, Progent offers a variety of budget-friendly services such as data center relocation, system deployment and updates, infrastructure improvements, project management services, virtual server expertise, offsite monitoring, centralized network management, application development, business continuity solutions, data security evaluation, and the support of the Progent Test Lab.
Microsoft Certified Partner System Consultant
Certified Microsoft Partner Integration Company
Progent is a Microsoft Certified Partner and has earned accredited competencies that include Advanced Infrastructure Solutions and Information Worker Solutions. Microsoft Certified Partners are the most successful organizations who earn the top customer satisfaction and enjoy the tightest operational relationship with Microsoft. The understanding, skills, and commitment required to earn the level of Microsoft Certified Partner benefits Progent's customers by enabling Progent to offer your business better support for your information network.
Work from Home Data Protection Consulting
Offsite Employees Data Protection Online Troubleshooting
Progent can assist small and mid-size businesses to design, implement, test and maintain backup/recovery solutions needed to support telecommuters.
ProSight Windows Desktop Management Setup and Support
Professionals Automated Desktop Management
ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by tracking the state of critical devices that power your IT network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent consultant so all potential problems can be addressed before they have a chance to impact your business.
MetroCluster Management Consultant
NetApp MetroCluster Switchover Technology Professional
NetApp MetroCluster is a high-availability and disaster recovery platform that combines failover storage clustering with replication to provide fast, zero RPO disaster recovery (DR) between sites that are up to 300km apart. Progent's team of veteran network experts can help you to plan, deploy, manage, upgrade, test and repair a disaster recovery solution based on NetApp MetroCluster. Progent can assist you to select an architecture for your MetroCluster deployment that aligns with your functional requirements and IT budget. Progent can make sure you follow leading practices for installing your MetroCluster solution by delivering guidance with procedures like assigning disk pools, arranging aggregate and plexes layout, provisioning NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, installing switches, implementing a tiebreaker, designing a configuration replication network between your peered clusters, and verifying your DR system to show adherence with industry standards and regulatory requirements.
Windows 2012 R2 Consulting
Windows Server 2012R2 Private Cloud Online Consulting
Progent's certified consultants can assist you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your company, develop test systems and migration strategies, optimize your infrastructure for local, multi-location, cloud-based, and hybrid datacenters, train your IT management team, create a corporate-wide security plan, streamline network administration, help with application development, and build and test a disaster recovery/business continuity plan.
CCIE Expert Certified Integration Services Meraki Outdoor Wi-Fi Access Point
Meraki 802.11ax Access Point Technology Consulting Services
Progent's Cisco-certified Wi-Fi networking consultants can provide online and on-premises consulting and support services to help you to design, install, manage, tune, and debug Wi-Fi deployments that incorporate Cisco's Meraki access points. Progent's experts can also help you to design and implement hybrid networks that integrate on-premises and cloud-hosted services and that deliver seamless connectivity, advanced security and compliance, unified management, and consistent performance for all your wired and wireless endpoints.
IT Consulting Shared Service Desk Economics
Supplemental Call Center Cost Savings Outsourcing
Progent's Help Desk outsourcing and co-sourcing services help companies to save money, improve productivity, and adjust rapidly to sudden changes in business circumstances.
Spam filter Manage
Microsoft Exchange Migration Information Technology Integrators
Progent's Microsoft-certified consultants average over 10 years of background providing email support for companies ranging from small businesses to large enterprises. Progent provides affordable support for all versions of Exchange Server to enhance email and virus protection, design fault tolerant email systems, and facilitate remote and wireless email access. Progent's Microsoft Exchange consulting services can assist you in planning and carrying out a move from an outdated SMPT server or older Microsoft Email package such as Exchange 2003 to Exchange Server 2019. Progent also offers integration help for Windows 10 and Windows 11 desktops running Outlook and can help you integrate Outlook Web App (OWA) for popular web browsers. For e-mail virus protection, spam blocking and outbound data leak protection, Progent offers Email Guard email filtering and encryption.
Specialists WannaCry Ransomware Protection
Ransomware Cleanup Engineer
Progent offers consulting for security auditing software such as LANguard from GFI for performing a set of automatic network testing scans to identify potential security gaps. Progent has extensive experience with network auditing tools and can show you how to understand testing reports and react effectively. Progent can show you how to design protection into your company processes, configure scanning tools, plan and deploy a secure system architecture, and recommend policies to optimize the security of your network. Progent's security consultants are ready to assist you to set up a firewall, implement secure remote access to email and data, and integrate virtual private network. Progent's certified security engineers can validate the security of web-based applications and can provide comprehensive information security tests of enterprise-wide security to determine your company's compliance with key industry security standards such as HIPAA, PCI, and ISO.
Fortinet FortiOps Consulting
24-7 Consultant Fortinet Firewalls
Fortinet next-generation firewalls are industry leaders in delivering best-in-class performance for SSL/TLS inspection. Progent's Fortinet FortiGate firewall consultants can assist your business to configure your Fortinet FortiGate security appliances to safeguard your digital resources at the enterprise edge, within the data center core, at branches, and at the cloud edge.
Remote Technical Support Hyper-V 3.0 Server
IT Services Virtual Server Administration Website
Progent's network consultants can assist you to evaluate the possible benefits of Hyper-V-based virtualization for your company, conduct test implementations to verify Hyper-V's compatibility with your production applications, evaluate your network infrastructure for smooth performance with virtualization solutions, assist you in migrating to Microsoft Windows Server 2008 and setting up Hyper-V, train your network management personnel to monitor and administer Hyper-V, provide expert consulting help for enhancing the protection of your virtual servers, design and validate disaster recovery procedures that optimize system availability, and provide continuing consulting and maintenance including low-cost remote repair and turn-key Help Desk outsourcing.
SonicWall Capture ATP Security Auditing
SonicWall VPN Security Team
Progent's certified SonicWall firewall consultants can show you how to configure, manage, and update SonicWall firewall devices including the newer SonicWall TZ and NSa Series of appliances and the legacy SonicWall PRO 2040 devices. Progent's CISSP and GIAC-certified network security consultants can help you incorporate SonicWall firewalls into a complete security solution and design protection into your business practices.
Exchange 2013 Load Balancing Technical Support
Exchange 2013 Backup and Restore Professional
Microsoft Exchange 2013 includes major improvements to the functionality of Microsoft Exchange Server 2010 and delivers powerful new features as well as a revamped architecture. These enhancements favorably impact key facets of IT such as manageability, availability, compliance, cost of ownership, collaboration, extensibility, performance, cross-version interoperability, and productivity. Progent's certified Exchange Server 2013 consulting experts can assist your organization to understand the potential business benefits of upgrading to Microsoft Exchange 2013, design a cost-effective validation and rollout strategy, and educate your IT staff to manage your Microsoft Exchange 2013 environment. Progent can also provide ongoing remote consulting and management for Exchange Server 2013.
Colocation Center Migration Support and Help
Colocation Center Migration Setup and Support
Colocation data centers allow companies to share enterprise-class data centers for hosting computer equipment that supports mission-critical applications and services. Progent's Microsoft and Cisco premier IT experts can assist your small business with all aspects of your colocation program including choosing and migrating to a colo facility, designing network topology, specifying required equipment, on-premises and on-line troubleshooting, setting up remote system management, and education your support staff.
Computer Consultant Windows 2000 Server
Windows 2000 Support Outsourcing
Progent's Microsoft-certified Windows 2000 Server consultants can provide computer help and information technology consulting services for the complete family of .NET Enterprise Servers, Windows 2000 Server, and Microsoft Windows 2003 Server. Progent's Windows 2000 Server configuration, optimization, and troubleshooting offerings include network planning, deployment, project management, on-site and off-site support, Call Center outsourcing, professional security consulting, turn-key outsourcing, and cost-effective co-sourcing.
Infor SyteLine CloudSuite 9.01 Consultancy
Infor SyteLine CloudSuite Configurator Consultants
Infor CloudSuite Industrial, formerly branded SyteLine, is an ERP solution that embodies more than a quarter century of experience assisting manufacturing and service companies to simplify complicated supply chains and streamline critical processes in order to get products to market fast and adhere to customer schedules dependably. Progent offers the expertise of an ERP consultant with over 20 years of background working with the Infor CloudSuite Industrial/SyteLine platform. Progent can provide remote or onsite consulting that can range from as-needed advice to end-to-end solution planning and project management outsourcing or co-sourcing. Sample consulting services available from Progent for CloudSuite Industrial/SyteLine include implementation, migration, business analysis, application development, CPQ, web site integration, technical support, ETL, Excel and SQL integration, disaster recovery planning, and DBA services.
SQL Server Replication Consulting
Application Support SQL Server
Microsoft SQL Server 2000 is a complete, Web-enabled database and data analysis solution that opens the door to the rapid development of cutting-edge enterprise-class programs that can give your business a critical competitive edge. SQL Server provides core support for XML and the ability to communicate across the Internet and outside the firewall. The knowledge and experience of Progent's Microsoft-certified SQL Server 2000 engineers, averaging more than over 10 years of background supporting Microsoft technology, ensures you success in planning, installing and managing Microsoft SQL Server applications that are seamlessly integrated with other applications based on Microsoft's .NET environment.
24/7 IT Outsourcing Model Article
Small Business IT Outsourcing White Papers
Progent's IT outsourcing packages offer economical computer consulting for medium-size corporations. Whether it includes designing system architecture, setting up an internal Help Desk or outsourcing a one, deploying a new e-mail system, monitoring your network, or developing an on-line business application, outsourcing your IT engineering services can reduce expenses and minimize risks, permitting IT support expenses to increase in a more moderate and manageable fashion than is feasible by assembling a bulky, all-purpose in-house network support staff. Progent's Outsourcing White Paper and flyers show how Progent can enable you to create a secure and highly available system architecture for your critical Windows-based business software such as Windows Server 2008, Microsoft Exchange Server 2007, and SQL Server.
Tennessee Setup Service
Texas Network Engineer
Progent's Technical Response Center offers nationwide extended hours remote troubleshooting for information systems based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified support experts provide after-hours phone support and online secure computer access to troubleshoot and repair technical problems quickly and economically. The scope of technical expertise available from Progent's team of country-wide support engineers makes it possible to escalate even the toughest network issues to competent experts as needed. For urgent problems, the TRC endeavors to respond to your call for support within one hour.
VB.NET Reporting
.NET Blazor Programming
Progent's software developers have worked for two decades with .NET tools and the Visual Studio development system and are able to create or modernize .NET applications rapidly and affordably.
Top Microsoft Windows Server 2012 R2 IT Consultant
24/7/365 Windows Server 2012R2 Clustering Network Consultant
Progent's Microsoft-certified professionals can help you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your company, create pilot environments and rollout plans, tune your infrastructure for on-premises, multi-location, private or public cloud-based, and partial-cloud environments, train your IT support staff, create a corporate-wide security plan, streamline IT management, assist with creating applications, and build and validate a disaster recovery/business continuity plan.
24/7 Internet Data Center Computer Consulting
Online Technical Support Data Center Colo
Colocation data centers allow companies to share world-class facilities for hosting computer equipment that runs vital applications. Progent's Microsoft and Cisco premier IT experts can help your business with all aspects of your colocation program including selecting and moving to a colocation site, designing network architecture, defining required equipment, on-site and remote maintenance, establishing offsite system management, and training your IT personnel.
FRx Integration Firm
Microsoft Programming Power BI
Progent offers online and on premises expertise to assist your organization with any aspect of business intelligence reporting ranging from troubleshooting or enhancing applications to designing and implementing a comprehensive BI environment. Progent's management reporting consultants can help you to support your current reporting environment, assist you to migrate reports from a legacy reporting platform to a current one, and deliver as-needed remote mentoring tailored to your individual requirements. Progent's business reporting and analytics consultants can provide experience in all popular business analytics reporting platforms including the SQL Server business intelligence stack (SSIS, SSAS, and SSRS), Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel BI add-ins such as Power Pivot and Power View, and Report Builder.
SQL 2008 Reporting Services Design Firms
SQL Development Group
SQL Server 2000 is a complete, Web-enabled database and data analysis solution that enables the rapid development of a new generation of high-end applications that can provide your company a significant competitive edge. Microsoft SQL Server 2000 features core support for XML and the capability to query across the Internet and outside the firewall. The experience of Progent's Microsoft-certified SQL Server 2000 engineers, with an average of more than over 10 years of background helping with Microsoft integration, assures you success in designing, installing and managing Microsoft SQL Server solutions that are well integrated with other applications powered Microsoft's .NET platform.
24x7 Exchange Server 2013 Support and Setup
Exchange 2013 Performance Tuning IT Consultants
Microsoft Exchange 2013 includes major improvements to the functionality of its predecessor Microsoft Exchange 2010 and introduces important innovations plus a redesigned architecture. These enhancements affect key facets of IT such as ease of administration, availability, security, cost of ownership, teamwork, expandability, performance, compatibility, and productivity. Progent's Microsoft-certified Exchange Server 2013 consultants can assist your organization to understand the potential advantages of migrating to Microsoft Exchange Server 2013, create a cost-effective validation and rollout plan, and educate your IT team to manage your Exchange Server 2013 environment. Progent also offers affordable remote consulting and management services for Exchange 2013.
Office 365 Skype for Business Integration On-site Technical Support
Office 365 PowerPoint Integration Computer Consultant
Progent can help your business to understand the many subscription plans offered with Microsoft 365, formerly called Office 365, and configure your information network with Microsoft 365 so you derive maximum business value. Progent supports multi-vendor networks that incorporate Windows, macOS, and Linux technology. Progent can also help your business to create and maintain hybrid solutions that seamlessly combine on-premises and cloud resources.
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