Enlarging your at-home workforce may have a major impact on network architecture, cybersecurity, and company processes. Progent has 20 years of experience helping SMBs to design, deploy, administer, optimize, and troubleshoot IT environments that support a remote workforce. Progent can help your Brisbane company to select the appropriate tools and adhere to leading practices in building and maintaining a safe virtual solution for telecommuters that facilitates teamwork and returns top value. Progent can provide support services that go from as-needed expertise for getting you over occasional IT roadblocks to comprehensive project management to help you successfully complete mission-critical initiatives.

Progent can help Brisbane, Queensland businesses to succeed with any aspect of building a high-functioning telecommuting ecosystem by providing network infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, cloud connectivity, Call Desk services, security monitoring, data protection solutions, and centralized management.

Infrastructure for Telecommuters
Setting up the physical and software infrastructure needed for an at-home work environment can be especially complex if you have to manage a combination of personal hardware such as PCs and notebooks, Internet routers, and Wi-Fi APs from different vendors and with a mix of OS software and firmware levels. Progent's experience providing remote support for both legacy and modern IT products in virtual office solutions enables you to make cost-effective use of your existing network infrastructure and offers fast access to expertise for implement essential updates. Services offered by Progent to help you to create a high-functioning work-at-home infrastructure include:

  • Virtual Private Network (VPN) technology allows you to establish a secure connection for authenticated at-home employees to use IT assets located at your company data center or in a public cloud. Progent can assist you to configure and maintain VPN connections between your at-home workforce and your various IT resources by providing remote VPN configuration consulting. For organizations using Cisco's ASA firewalls, Progent's Cisco ASA consultants can assist your telecommuters to set up Cisco's popular AnyConnect client software to provide safe VPN connections for a wide range of endpoint devices including Microsoft Windows, Mac, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure platforms enable a telecommuter to view and interact with a remote computer's desktop. This technology gives network managers significant control over the computing environment of at-home employees and ensures remote users a consistent and more productive experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
  • Routers connect at-home networks to the Internet and typically support VPN connections, home Wi-Fi networks, and firewalls. Progent offers top-tier remote consulting for setting up home routers from all major manufacturers. See router integration services from Cisco-certified consultants.
  • Home Wireless networks, typically supporting an entire household and guests, are frequently used by at-home employees to connect to their router for work. This can cause performance as well as security issues. Progent can assist businesses to resolve these issues by providing services that include Cisco Aironet integration consulting, Cisco Meraki wireless deployment consulting, and Ubiquiti WiFi AP integration help.
  • Internet connectivity solutions impact the performance and availability of connections between telecommuters and the company data center. Vital applications may demand backup Internet access in the event the normal connection breaks. Progent offers guidance for selecting ISPs, selecting sensible service offerings, and setting up redundant Internet access. Refer to Internet connectivity integration services.

VoIP Integration for an At-Home Workforce
Extending the business PBX system to include remote users is vital to maintaining an effective at-home workforce. A broad range of cloud-centric IP voice products are used by small and mid-size businesses to server remote users. Many enterprises depend on Cisco's modern or legacy products for IP voice solutions. Progent can assist organizations of any size to plan or tune a telecommuter IP voice service that delivers the flexibility, transparency and security needed for at-home workers. Progent's Cisco-certified CCIE IP Voice experts can provide high-level support to help organizations optimize their existing Cisco IP voice systems to handle a growing at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers advanced telephony capabilities to devices such as IP phones, media processing products, Voice over IP gateways, and multimedia apps deployed throughout the network. CUCM manages other mixed media services like messaging, voice/video conferencing, and customer interaction networks. For details about Progent's Cisco Unified CM or CUCM support, see Cisco Unified Communications Manager consultants.
  • Cisco CallManager is Cisco's earlier call-processing agent and has been superseded by Cisco Unified CM or CUCM. Progent can help your company to support your existing CallManager deployment or upgrade smoothly to Cisco's current IP telephony products. To find out about Progent's expertise for CallManager and Cisco's other legacy IP voice products, refer to CallManager consulting.
  • Cisco IP Gateways enable connectivity with public telephony networks and with clients working beyond the corporate firewall like telecommuters. Progent offers consulting expertise for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 product lines as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway integration expertise.
  • Additional VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to update your wide area network infrastructure to work with these solutions and provide on-demand configuration and troubleshooting services.

Video Conferencing for Telecommuters
A wide selection of video conferencing products from leading vendors support virtual discussions, video conferencing, chat, and content sharing for both local users and at-home workers. Many organizations utilize multiple conferencing products to accommodate their various partners and clients. Progent can assist your organization to maintain your existing voice/video conferencing ecosystem and optimize the productivity of your at-home employees.

  • Skype for Business is Microsoft's popular unified communications platform that enables real-time presence, instant messaging, audio and video calling and conferencing plus the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent offers the expertise of Microsoft-certified specialists who can assist you to set up and manage Skype for Business clients to support your at-home employees. For details about Progent's support services for Skype for Business, see Skype for Business consulting services.
  • FaceTime is Apple's multiuser video phone platform for compatible iOS, iPadOS, iPod and macOS devices. FaceTime runs on Wi-Fi or cellular Internet connections. Newer versions of FaceTime support up to 32 concurrent users for voice/video calls. To learn more about Progent's support services for Apple FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports remote conferencing for most desktop or mobile devices. Delivered via Cisco's Webex Cloud, Webex services include sharing discrete content or computer screens, presentations that embed rich media including Microsoft PowerPoint and Flash videos, session recording, plus editing and playback for future reference. For details about Progent's support expertise for Webex and for additional video conferencing solutions from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams acts as a hub for conferencing, contacts, and content with capabilities that include voice/video conferencing, persistent threaded chat, plus data sharing. For details about Progent's support expertise for Microsoft Teams and for additional Microsoft 365 apps, see Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and troubleshooting services for these products and assist you to optimize your WAN architecture to run them.

Microsoft Collaboration Platforms for Remote Workers
Microsoft's collaboration products are closely integrated with Microsoft's popular Office and Microsoft 365 families, offering a powerful ecosystem of applications that create a cohesive user interface for exchanging data and ideas across a corporate network and on a wide range of endpoints. Progent has provided online consulting services for Microsoft SharePoint and Exchange since their initial publication and can assist your company to configure these critical collaboration products to optimize the effectiveness of your at-home workforce.

SharePoint Deployment Consultants for Remote WorkersSharePoint utilizes web entities to allow collaboration and knowledge delivery by offering policy-driven delivery of content, workflow, and tools for looking through company-wide business data. SharePoint permits you to create secure portals that enables at-home workforce to view and edit consolidated business intelligence by means of Intranets (Wikis), Blogs, social networking web sites, and Web Parts. To learn about Progent's SharePoint consulting expertise, see SharePoint configuration and development consulting.

Exchange Deployment Experts for Remote WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange support services, see planning and configuration consulting services for Exchange.

Onedrive Deployment Experts for At-Home WorkersOneDrive is Microsoft's collaborative cloud-based file hosting and synchronization service, comparable to GoogleDrive. At-home workers can store files to the OneDrive service, and colleagues anywhere can access them safely through a browser. Included with Microsoft Office and Microsoft 365, OneDrive allows at-home employees to co-edit files. Revisions created offline are automatically uploaded when you go back online. To learn about Progent's consulting services for OneDrive, see Microsoft Onedrive configuration consulting.

Cloud Integration Services for Teleworkers
Progent can provide advanced online assistance for helping organizations to build, maintain and optimize cohesive network models that incorporate internal data centers, telecommuters, branch offices, plus public cloud resources. Progent can provide expertise for all types of cloud service delivery such as Infrastructure as a Service, Platform as a Service, and Software as a Service. Progent can help teleworkers resolve issues with public cloud connectivity, identity, and cybersecurity.

Azure Integration Services for TelecommutersMicrosoft Azure is a popular family of cloud software and services that allows you to use infrastructure, servers, and key applications running on Microsoft's extensive cloud. Azure features more than 100 cloud-based services including the ability to host Windows and Linux-powered virtual machines, on-demand cloud storage, messaging, application development with Visual Studio, and data backup. Progent can help you to set up VMs on Azure Virtual Machines, integrate storage on Azure Storage services, unify identity management with Azure Active Directory, and plan backup and restore solutions with Azure Backup. Progent can also help you establish secure connections to Azure for teleworkers by setting up and troubleshooting firewall appliances and VPN tunnels. For details about Progent's expertise for Azure, visit Microsoft Azure consulting.

Microsoft 365 Integration for Remote WorkersMicrosoft 365, formerly branded Office 365, is Microsoft's popular suite of client productivity software and cloud-based services available by subscription. Microsoft applications and services are marketed in a selection of plans designed for customers ranging from students and households to major enterprises. Progent can provide quick and affordable online contact with experts knowledgeable about Microsoft 365-compatible devices based on Windows, Mac, iOS, and Google Android technology. Progent can help your business to assess the numerous subscription plans available for Microsoft 365 and configure 365 applications for your telecommuters in a way that delivers top business value. For details about Progent's consulting expertise for Microsoft 365, see Microsoft 365 integration support.

Microsoft 365 Exchange Online Integration Services for TeleworkersExchange Online is one of the most widely used cloud-based applications in the Microsoft 365 product suite. Exchange Online offers the benefits of reduced spending for physical infrastructure, simplified management, dynamic scaling, high availability, and other benefits inherent with cloud computing. Microsoft has engineered Exchange Online to run transparently with local deployments of Exchange, allowing customers to build hybrid cloud/onsite information systems. Progent's certified Exchange consultants can provide as-needed assistance to get you through challenging technical roadblocks and also offer end-to-end project management services to make sure your telecommuters have easy and safe access to your Microsoft 365 Exchange Online environment. To find out Progent's consulting services for Microsoft 365 Exchange Online, refer to Exchange Online integration and support expertise.

Amazon AWS Integration Services for TelecommutersAmazon AWS is a pioneer in the public cloud computing market and is the industry's top provider of cloud services. Progent can provide fast and affordable online contact with cloud connectivity consultants who can help your business to design, implement, manage, and troubleshoot hybrid IT networks that integrate Amazon AWS cloud services with local data centers and with other public clouds like Microsoft Azure. Progent also offers access to Cisco-certified CCIE networking experts to assist your company to build a high-availability network architecture so your users have a productive computing environment whether they are working from your main office, a remote branch, at home, or on the road. For information about Progent's consulting services for Amazon AWS, refer to Amazon AWS integration services.

Google Cloud Integration for TeleworkersGoogle Cloud Platform (GCP) is a popular suite of public cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco experts can assist your organization to extend your existing IT assets with the Google Cloud, and Progent's database experts can help you make your mission-critical apps cloud friendly so your teleworkers can take full advantage of Google Cloud services. Progent's consultants can assist you to set up virtual machines on Google Cloud Compute Engine, plan a cost-effective storage system with Google Cloud Storage services, and simplify access management for at-home workers with GCP Cloud Identity services. Progent can also assist your business to use GCP's management tools to control and track your Google Cloud ecosystem. For details, visit Google Cloud Platform integration expertise.

Help Desk Support for Teleworkers
An emergency, company-wide transition to a telecommuter business model, which might be motivated by a pandemic or as an element of a disaster recovery process, can overstretch even a well-staffed in-house Support Desk. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or augment their Help Desk with Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk support services leverage Progent's extensive team of remote technical support experts combined with world-class trouble ticketing and tracking software to provide an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of remote Level 1 PC technical support from service requests through trouble ticket generation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to monitor or edit the status of their current trouble tickets, enter details, and append screenshots and attachments. Desktop support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop service charges, and Progent offers the option of fast hand-off to Level 2 and Level 3 IT specialists to resolve advanced problems. For details, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Help Desk Augmentation Service allows your business to supplement your existing Support Desk organization by splitting responsibilities for Call Desk support seamlessly between your regular support organization and Progent's extensive team of desktop support engineers and subject matter specialists. Progent's co-managed Help Desk service uses a co-sourcing support model based on the number one professional services automation tool for managing help requests and trouble tickets, establishing responsibility, tracking progress, and generating reports. To learn how Progent's Call Center Supplementation Services can help your company to deliver best-in-class IT support to your at-home employees, refer to Progent's Call Center augmentation Services.

Cybersecurity for Teleworkers
At-home employees typically use their personal computers and usually work in a poorly secured physical area. This multiplies their vulnerability to cyber threats and calls for careful deployment of firewalls, AV tools, MFA-based identity verification, remote monitoring, extensive end-user education, and the creation of security policies based on leading practices. Progent's veteran roster of data security solutions consultants can help your business to design, implement and maintain a compliant security solution that guards critical IT resources in environments that incorporate at-home workers.

Firewall Integration Services for At-Home WorkersFirewalls allow companies to create a network environment that can be securely utilized by on-premises users and by teleworkers, mobile employees, vendors, clients, and other stakeholders. Modern firewall devices permit you to assign and manage different access rights to different classes of users and to expand your IT network and adjust your security profile as your business evolves and as cyber threats become increasingly sophisticated. Progent works with both new and legacy firewall appliances from all leading vendors like Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. To learn more about Progent's firewall configuration services, see firewall configuration and support services.

Remote Security Monitoring Services for TelecommutersOnline Endpoint Monitoring makes it easy to watch over the various devices used by teleworkers and either reject or identify and respond to the latest cyber attacks such as ransomware. With ProSight Active Security Monitoring services, a lightweight software agent is put on each secured endpoint, watching all activity and utilizing advanced AI technology from SentinelOne to detect zero-day attacks at inception. When an attack is spotted, ProSight Active Security Monitoring instantly disconnects the targeted endpoint from the corporate network to quarantine the threat. Since the ProSight ASM agent is self-contained, endpoint devices remain secure even if they are offline. Progent is a SentinelOne Partner, dealer, and integrator. To find out more about ProSight ASM, see remote endpoint monitoring for remote workers.

Two-factor Authentication (2FA) Services for Remote WorkersProgent's Duo MFA Managed Services incorporate Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity verification with Apple iOS, Android, and other personal devices. Using Duo 2FA, whenever you sign into a secured online account and give your password you are requested to verify who you are via a unit that only you possess and that is accessed using a different network channel. A wide selection of devices can be utilized for this second means of authentication including a smartphone or watch, a hardware/software token, a landline telephone, etc. You can register several validation devices. For details about Duo two-factor identity validation services, go to Duo MFA two-factor authentication services for remote workers.

Security Audit Services for At-Home WorkersSecurity Audits can assess the exposure of your network to all types of external and internal security threats for an environment that includes teleworkers. Progent can deploy remote, automated cybersecurity inventory software for rapidly and economically detecting a broad range of security holes that can be surfaced via the Internet. Progent's endpoint security audit experts, which can be managed by security experts with advanced credentials such as CISM, CISSP, and GIAC, can help your company to audit your operations and governance policies and assess your WAN architecture to allow you to implement the highest level of security for your an at-home workforce.

NodeZero Pen Testing for At-Home WorkersHorizon3.ai's NodeZero Penetration Testing Platform is a cutting-edge penetration test (pentest) product family that can deliver autonomous testing of your work-from-home connectivity solution as well as your internal and perimeter networks to help you identify, rank, fix, and verify cybersecurity vulnerabilities before malicious hackers can take advantage of them. Progent's pentest experts can help you to deploy NodeZero to carry out comprehensive penetration tests of your perimeter and your internal IT infrastructure in order to evaluate your present security profile. Progent can also assist you to harden your network security and can assist you to design and deploy a unified cybersecurity strategy that simplifies management and delivers maximum protection for on-prem, cloud-based, remote, and perimeter IT resources. To find out additional information about Progent's threat assessment services powered by on NodeZero's penetration test platform, visit Consulting Support for NodeZero's Penetration Test Products.

Download White Paper: Securing a Work-From-Home Environment
To read or download a white paper about key areas to focus on for protecting an IT environment that includes work-from-home staff, click:
Protecting a Work-From-Home Network White Paper. (PDF - 2.4 MB)

Data Protection for At-Home Workers
Data Protection involves saving and recovering critical information so as to prevent data loss and reduce restoration time and effort in the event of storage problems due to hardware breakdowns, software glitches, operator mistakes, cyber attack, or any other reason. Reliable data protection strategies can be especially difficult to design and manage in hybrid environments that incorporate in-house data centers, cloud resources, and an at-home workforce.

  • Backup/Recovery strategies for teleworkers must cover multiple kinds of user-owned endpoints. Progent offers fast online access to consultants familiar with a broad array of platforms for backing up Windows, Apple Mac and Linux/UNIX powered servers and desktop computers as well as laptops, iPads and handhelds. Popular backup/recovery products maintained by Progent's backup/recovery consultants include Barracuda Backup, Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Retrospect, and Time Machine. To protect resources distributed throughout a hybrid network, Progent offers ProSight Data Protection Services (DPS), a backup/recovery subscription service that utilizes cloud-based storage and features fine-grained recovery and centralized management.
  • Disaster Recovery/Business Continuity plans often envision circumstances that require a rapid switch to telecommuting. Progent's expert disaster recovery planning experts and business continuity planning specialists can assist you to develop, document and validate a DR/BC strategy that addresses the process of switching to telecommuting.

Unified Management for Remote Workers
Microsoft has renamed and rebundled its endpoint management platforms under the name Endpoint Manager, which encompasses Intune for cloud management of mobile and remote devices and Configuration Manager for managing local endpoints. Endpoint Manager offers a unified environment for protecting critical information by controlling onsite, mobile, and home-based endpoints.

Intune is a component of Microsoft's Endpoint Management suite that also includes Microsoft Configuration Manager. Intune is a cloud service for managing and protecting off-premises computers and software. Managed endpoint devices can be personally owned or business owned. IT administrators managing the enrolled endpoint computers of teleworkers can utilize Intune to deploy and authenticate applications on devices, push patches and certificates, configure policies for accessing data and networks, set passwords, establish VPN tunnels, determine how telecommuters share information, establish threat defense, ensure security compliance, and erase sensitive information from missing, stolen or decommissioned devices. Intune runs with Apple iOS, Google Android, Windows, and macOS/OS X endpoints. To learn about Intune and how Progent can help your company to use Microsoft's Endpoint Management to administer the devices of your telecommuters, see Intune telecommuter endpoint management experts.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized MDM product that allows network administrators to keep off-premises endpoint devices up to date and protected. Workspace ONE incorporates VMware AirWatch technology for centralized endpoint management along with VMware's Horizon virtual application delivery technology for authorization control, app management, and setup management of endpoint devices. Workspace ONE runs with endpoints powered by Windows 10, macOS, iOS, Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises product via a perpetual license. Top capabilities of Workspace ONE include fast remote deployment of new notebooks, quick onboarding of new employees, policy setting and enforcement for all categories of devices, aggregated reporting and performance analytics, email encryption, and tight integration with Microsoft applications and cloud-based services. For details about Progent's support for VMware Workspace ONE, go to VMware Workspace ONE remote endpoint management expertise.

Contact Progent for Telecommuter Support Services
To contact Progent about building and managing a productive telecommuter environment for your Brisbane, Queensland business, phone 1-800-993-9400 or refer to Contact Progent.