Enlarging your remote workforce can have a major effect on IT architecture, cybersecurity, and company processes. Progent has two decades of background assisting small and mid-size businesses to plan, deploy, administer, optimize, and debug IT environments that incorporate a remote workforce. Progent can assist your Brisbane organization to select the right tools and follow leading practices in building and operating a safe virtual office ecosystem for teleworkers that facilitates teamwork and delivers maximum business value. Progent can provide support services that go from on demand expertise for getting you over challenging technical bottlenecks to comprehensive project management or co-management to help you carry out mission-critical initiatives.

Progent's consultants can assist Brisbane, Queensland companies to succeed with any facet of building a high-functioning work-at-home ecosystem by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, cloud connectivity, Help Desk services, security and compliance, data protection solutions, and unified management.

Infrastructure for Telecommuters
Setting up the network infrastructure required to support an at-home workforce can be particularly complicated if you must manage a mix of worker-owned hardware such as desktop computers and notebooks, routers, and wireless APs from an assortment of vendors and with a mix of operating systems and firmware levels. Progent's background providing online support for both legacy as well as modern IT products in virtual office solutions enables you to make cost-effective use of your existing infrastructure and provides you with ready access to top-tire consultants for implement necessary upgrades. Services available from Progent to help your company to implement a high-functioning work-at-home infrastructure include:

  • Virtual Private Network connectivity makes it possible to create a secure connection for authorized at-home employees to access IT assets located at your company data center or in a public cloud. Progent's consultants can help you to configure and maintain VPN access between your teleworkers and your key IT resources by providing online VPN integration consulting. For organizations using Cisco's ASA security appliances, Progent's Cisco ASA Firewall experts can help your at-home workers to utilize Cisco's popular AnyConnect client software to provide secure VPN connections for a broad range of endpoint devices including Windows, macOS, Apple iOS, Linux, and Android.
  • Virtual Desktop Infrastructure (VDI) platforms enable a telecommuter to see and use a remote computer's desktop. This gives network managers significant control over the digital environment of telecommuters and offers remote users a familiar work experience. Progent's virtual desktop consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI expertise.
  • Routers connect home networks to the Internet and typically support VPN connections, local wireless connectivity, and firewalls. Progent can provide top-tier remote consulting for configuring routers from a range of vendors. See router integration support from Cisco-certified experts.
  • Home Wi-Fi networks, typically supporting families and guests, are commonly utilized by at-home employees to access their Internet router for work. This can cause performance and cybersecurity issues. Progent can help businesses to resolve these issues by delivering expertise that include Aironet integration consulting, Cisco Meraki WiFi installation expertise, and Ubiquiti Unifi WiFi access point setup assistance.
  • Internet connectivity methods impact the performance and reliability of connections between telecommuters and the corporate data center. Line-of-business applications might demand backup Internet access in the event the primary connection fails. Progent can provide guidance for selecting Internet service providers, selecting sensible service packages, and integrating high-availability Internet access. See Internet connectivity solutions.

VoIP Integration for Teleworkers
Extending the corporate PBX environment to include teleworkers is vital to maintaining a productive at-home workforce. A broad range of cloud-centric VoIP platforms are used by SMBs to server telecommuters. Many larger organizations rely on Cisco's modern or older platforms for VoIP management. Progent can assist organizations of all sizes to plan or tune a remote VoIP service that delivers the flexibility, transparency and protection required for telecommuters. Progent's Cisco-certified CCIE Voice experts offer high-level support to assist organizations tune their existing Cisco VoIP environments to handle a growing at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends enterprise IP telephony features to devices like IP phones, media processing platforms, Voice over IP gateways, and multimedia apps used across the network. CUCM supports other combined media services like messaging, voice/video conferencing, and team interaction networks. For more information about Progent's Unified Communications Manager support, see Cisco Unified CM consultants.
  • Cisco CallManager is Cisco's earlier call-processing software and has been replaced by Cisco Unified CM or CUCM. Progent can help your company to maintain your existing CallManager deployment or upgrade smoothly to Cisco's modern IP telephony solutions. To learn about Progent's support services for CallManager and Cisco's other older IP voice platforms, refer to Cisco CallManager consulting.
  • Cisco IP Gateways enable connectivity with public telephony networks and with users operating outside the corporate firewall such as telecommuters. Progent offers consulting expertise for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 series and for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
  • Other VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to enhance your WAN architecture to support these solutions and provide online integration and debugging expertise.

Video Conferencing for Remote Workers
A broad selection of voice/video conferencing products from major technology companies support online discussions, video conferencing, chat, and screen/content sharing for both local workers and at-home workers. Many companies use multiple conferencing products to meet the needs of their different partners and customers. Progent can assist your organization to maintain your current conferencing ecosystem and optimize the experience of your at-home employees.

  • Skype for Business is Microsoft's popular unified communications platform that enables real-time presence, instant messaging, audio and video calling and conferencing plus the transparent integration of these functions within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent can provide the skills of Microsoft-certified specialists who can assist your company to deploy and manage Skype for Business client software to support your remote employees. To learn more about Progent's consulting expertise for Skype for Business, visit Skype for Business integration experts.
  • FaceTime is Apple's multiuser video phone app for compatible iOS, iPadOS, iPod and Mac devices. FaceTime works on Wi-Fi or cellular Internet connections. Later editions of FaceTime support as many as 32 concurrent users for video calls. To learn more about Progent's consulting expertise for FaceTime, refer to Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides remote conferencing for most computing devices. Offered through Cisco's Webex Cloud platform, Webex services include sharing specific content or screens, presentations that incorporate rich media such as Microsoft PowerPoint, network-based capture, plus editing and playback for future reference and training. For details about Progent's consulting expertise for Cisco Webex and for additional IP video products from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conferencing, contacts, and content with capabilities such as IP voice and video calling, persistent chat, plus file sharing. For details about Progent's support services for Teams as well as for additional Microsoft 365 products, see Progent's Microsoft Teams consulting services.
  • Other Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and debugging services for these products and help your business to optimize your network infrastructure to host them.

Microsoft Integrated Collaboration Platforms for Teleworkers
Microsoft's collaboration platforms are closely integrated with Microsoft's familiar Office and Microsoft 365 families, offering a powerful ecosystem of applications that create a consistent user interface for exchanging data and ideas across a corporate network and on a broad range of endpoint computers. Progent has delivered online consulting services for Microsoft SharePoint and Exchange Server since their original releases and can help your company to deploy these critical collaboration products to maximize the productivity of your remote workforce.

SharePoint Server Configuration Experts for Remote WorkersSharePoint uses web sites to facilitate collaboration and information sharing by providing policy-driven delivery of content, workflow, and utilities for searching through company-wide business data. SharePoint permits you to create protected web portals that enables at-home workers to view and edit aggregated business intelligence via Wikis, Blogs, social networking web sites, and Web Parts. For information about Progent's SharePoint support services, see SharePoint configuration and development expertise.

Exchange Deployment Experts for Remote WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange expertise, go to planning and configuration consulting for Microsoft Exchange.

Onedrive Configuration Experts for At-Home WorkersOneDrive is Microsoft�s shared cloud storage service, comparable to GoogleDrive. Remote users can store files to the OneDrive service, and colleagues anywhere can retrieve them safely through a browser. Provided with Office and Microsoft 365, OneDrive enables remote employees to co-edit files. Revisions created offline are synced when you go back online. For information about Progent's consulting services for OneDrive, visit Microsoft Onedrive integration consulting.

Cloud Integration Services for Remote Workers
Progent offers advanced remote assistance for enabling businesses to create, maintain and optimize integrated hybrid network models that include internal data centers, telecommuters, branch offices, plus public cloud services. Progent can provide top-tier consultant for all modes of public cloud service such as Infrastructure as a Service, Platform as a Service, and Software as a Service (SaaS). Progent can help teleworkers resolve problems with cloud connectivity, authentication, and cybersecurity.

Microsoft Azure Integration for Remote WorkersMicrosoft Azure is a leading family of cloud services that allows you to utilize infrastructure, servers, and key applications running on Microsoft's extensive cloud. Microsoft Azure includes more than 100 cloud-based services including the ability to host Windows and Linux-powered virtual machines, on-demand cloud storage, email and messaging, app development with Visual Studio, and backup/restore. Progent can help your organization to deploy virtual machines on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, streamline identity control with Azure AD, and plan data backup and restore solutions with Azure Backup. Progent can also show you how to establish protected access to Azure services for at-home workers by setting up and debugging firewalls and VPN IPsec tunnels. For details about Progent's support services for Azure, see Azure consulting.

Microsoft 365 Integration Services for Remote WorkersMicrosoft 365, previously called Office 365, is Microsoft's growing suite of business productivity software and cloud services offered on a subscription basis. Microsoft apps and services are marketed in a selection of bundles designed for users ranging from individuals and small offices to major enterprises. Progent can provide quick and easy online access to consultants familiar with Microsoft 365-compatible devices based on Windows, Mac, iOS, and Google Android technology. Progent can help you to assess the various subscription bundles available for Microsoft 365 and deploy 365 apps for your teleworkers to achieve maximum business value. To find out about Progent's consulting services for Microsoft 365, go to Microsoft 365 integration support.

Microsoft 365 Exchange Online Integration Services for TelecommutersMicrosoft 365 Exchange Online is among the most popular applications in Azure-hosted Microsoft 365 product line. Exchange Online provides the advantages of reduced costs for data center infrastructure, simplified management, on-demand scaling, high availability, and other benefits associated with cloud computing. Microsoft has engineered Microsoft 365 Exchange Online to operate seamlessly with on-premises Exchange environments, allowing you to create hybrid networks. Progent's certified Exchange experts are available for occasional assistance to get you through challenging IT roadblocks and also offer end-to-end project management outsourcing to ensure your teleworkers have easy and secure access to your Microsoft 365 Exchange Online deployment. To learn Progent's expertise for Exchange Online, refer to Exchange Online integration and troubleshooting consulting.

Amazon AWS Integration Services for TelecommutersAmazon Web Services (AWS) is a pioneer in the public cloud computing arena and is the world's leading source of cloud services. Progent offers rapid and economical online access to cloud integration consultants who can assist your business to plan, deploy, maintain, and debug hybrid information networks that incorporate Amazon AWS cloud-based services with local resources and with other popular cloud platforms such as Azure. Progent also offers access to Cisco-certified CCIE networking consultants to assist you to build a high-availability network architecture to make sure your users have a productive computing experience whether they are working from your main office, a remote branch, at home, or on the move. To find out about Progent's consulting services for Amazon AWS, visit Amazon AWS integration expertise.

Google Cloud Platform Integration Services for TelecommutersGoogle Cloud Platform (GCP) is a popular collection of cloud services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco consulting experts can help your organization to extend your current IT assets with the Google Cloud, and Progent's database experts can show you how to make your mission-critical apps cloud friendly so your at-home workers can take full advantage of Google Cloud services. Progent can help your organization to set up virtual machines on Google Cloud Compute Engine, plan a cost-effective storage solution with GCP Storage, and simplify access management for remote workers with GCP Cloud Identity services. Progent can also help you to use GCP's unified management tools to control and monitor your GCP environment. To find out, visit Google Cloud Platform (GCP) consulting expertise.

Help Desk Call Center Services for Teleworkers
An emergency, organization-wide transition to a teleworker business model, which could be activated by an epidemic or as part of a business continuity process, can overwhelm even the most efficient internal Support Desk. Progent's Call Center services make it possible for businesses of any size to outsource or expand their Support Desk by using Progent's online Technical Response Center services.

  • Progent's Standard Call Center support services leverage Progent's extensive team of remote technical support experts along with world-class ticketing and follow-up software to offer an economical, state-of-the-art Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of remote Level 1 PC support from initial help requests through trouble ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to check or revise the status of their active tickets, enter information, and upload screen captures or relevant files. Technical support services are delivered at a substantial discount off Progent's ordinary Level 1 technical support rates, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 IT specialists to resolve complex issues. To find out more, visit Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Call Desk Augmentation Service enables your business to expand your existing Help Desk staff by splitting delivery of Help Desk services transparently between your in-house support personnel and Progent's nationwide roster of PC support technicians and subject matter experts. Progent's co-managed Support Desk service is based on a co-sourcing support solution utilizing the number one professional services automation tool for managing service requests and ticketing, establishing ownership, tracking progress, and producing management reports. To learn how Progent's Call Desk Augmentation Services can enable your business to deliver best-in-class desktop support to your teleworkers, visit Progent's Call Desk supplementation Services.

Cybersecurity for At-Home Workers
Work-from-Home employees typically utilize their own computers and usually work in an unsecured physical area. This situation multiplies their susceptibility to cyber attacks and calls for judicious configuration of firewalls, anti-malware tools, MFA-based identity verification, remote endpoint monitoring, intensive user education, and the creation of policies based on best practices. Progent's seasoned team of data security solutions experts can help you to design, configure and manage an effective cybersecurity solution that guards critical information assets in networks that incorporate telecommuters.

Firewall Integration Services for At-Home WorkersFirewalls enable companies to build a network that can be securely accessed by local users as well as by an at-home workforce, mobile workers, vendors, customers, and other stakeholders. Next-generation firewall devices permit you to configure and manage different access rights to various groups of users and to expand your network and modify your security as your business evolves and as cyber threats become increasingly sophisticated. Progent supports both new and older firewall devices from all leading manufacturers including Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. To learn more about Progent's firewall integration expertise, see firewall configuration and support expertise.

Remote Security Monitoring for At-Home WorkersOnline Endpoint Monitoring makes it easy to track the various devices used by an at-home workforce and either reject or identify and mitigate modern threats such as ransomware. With ProSight Active Security Monitoring services, a lightweight agent is installed on every secured endpoint, monitoring all activity and using state-of-the-art AI technology to identify zero-day attacks at inception. When an attack is discovered, ProSight ASM immediately disconnects the impacted device from the corporate network to contain the malware. Since the ProSight Active Security Monitoring software agent is autonomous, endpoint devices remain secure even when they are not connected to the Internet. To learn more about ProSight ASM, see remote endpoint monitoring for an at-home workforce.

Two-factor Authentication Services for TelecommutersProgent's Duo MFA services utilize Cisco's Duo technology to protect against password theft by using two-factor authentication (2FA). Duo enables single-tap identity confirmation with iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you sign into a protected application and give your password you are asked to verify who you are on a device that only you possess and that is accessed using a different network channel. A broad range of out-of-band devices can be utilized for this added means of ID validation such as an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You may register several validation devices. To learn more about ProSight Duo two-factor identity validation services, refer to Duo MFA two-factor authentication (2FA) services for remote workers.

Security Audit Services for At-Home WorkersSecurity Audits can assess the vulnerability of your information system to all types of outside and local security attacks for an environment that includes remote workers. Progent can run online, automated cybersecurity analysis software for quickly and economically uncovering a broad range of security weaknesses that can be surfaced via the Internet. Progent's security assessment consulting services, which can be provided by security professionals with top certifications including CISM, ISSAP, and GIAC, can help your company to evaluate your workflows and governance policies and assess your network architecture to allow you to design the highest level of security for your remote workers.

Download White Paper: Securing a Work-From-Home (WFH) Environment
To view or download a white paper describing critical things to focus on for securing a network that incorporates work-from-home staff, click:
Securing a Work-From-Home Network White Paper. (PDF - 2.4 MB)

Data Protection Solutions for At-Home Workers
The field of Data Protection involves backing up and restoring vital data so as to prevent data loss and reduce recovery time in case of storage failures resulting from equipment breakdowns, software glitches, user mistakes, malware, or other causes. Dependable data protection strategies can be particularly challenging to architect and maintain in hybrid networks that incorporate private data centers, cloud resources, and an at-home workforce.

  • Backup/Restore solutions for remote workers must cover multiple types of user-owned endpoints. Progent offers quick online access to experts knowledgeable about a wide array of platforms for protection Windows, Apple Mac and Linux/UNIX powered servers and desktops as well as laptops, tablets and handhelds. Leading backup/restore products maintained by Progent's data protection consultants include Barracuda Backup, Azure Backup, Symantec Backup Exec, CrashPlan, Retrospect, and Time Machine. To back up resources spread across a wide area network, Progent can provide ProSight Data Protection Services (DPS), a backup/recovery service that uses cloud-based storage and features granular restore and unified management.
  • Disaster Recovery/Business Continuity plans commonly envision circumstances that require a rapid switch to telecommuting. Progent's senior disaster recovery preparedness consultants and business continuity specialists can assist your company to develop, document and validate a DR/BC strategy that addresses the process of switching to telecommuting.

Unified Management for Remote Workers
Microsoft has renamed and rebundled its endpoint management platforms under the title Endpoint Manager, which encompasses Intune for cloud-based management of mobile and remote endpoints and Configuration Manager for managing local computers. Endpoint Manager features a centralized solution for safeguarding critical data by controlling onsite, mobile, and home-based endpoints.

Intune
Intune is a component of Microsoft's Endpoint Management suite that also includes Microsoft Configuration Manager. Intune is a cloud-based service for managing and protecting mobile computers and applications. Remote endpoint computers can be user owned or business owned. Network admins managing the enrolled endpoint devices of telecommuters can use Intune to provision and authenticate applications on devices, push patches and certificates, configure rules for permission to access data and networks, manage passwords, establish VPN tunnels, determine how teleworkers share information, set up threat protection, ensure security compliance, and erase corporate information from lost, stolen or deactivated devices. Intune can be used with iOS, Android, Windows, and macOS/OS X computers. For information about Microsoft Intune and how Progent can help you to use this platform to administer the devices of your at-home workers, visit Intune teleworker endpoint management expertise.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized Mobile Device Management product that allows network administrators to keep offsite endpoint devices current and protected. Workspace ONE uses VMware AirWatch for unified endpoint administration combined with VMware's Horizon virtual software delivery platform for access control, app management, and setup management of endpoint devices. Workspace ONE operates with devices powered by Windows 10, macOS, iOS, Google Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises product via a one-time purchase. Top capabilities of Workspace ONE include rapid remote provisioning of new laptops, quick onboarding of new users, policy set up and enforcement for all categories of devices, unifies reporting and analytics, an email encryption gateway, and seamless integration with Microsoft applications and cloud services. For information about Progent's support services for VMware Workspace ONE, see VMware Workspace ONE remote endpoint management expertise.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and managing an efficient work-from-home solution for your Brisbane, Queensland organization, phone 1-800-993-9400 or visit Contact Progent.