Fast Remote Technical Support for Brisbane Queensland Information Networks
Urgent Online Help for Brisbane SystemsFor companies located in Brisbane Queensland, Progent provides remote technical support for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have provided online troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to help with complex networking issues, as well as the assistance of CISSP-accredited security experts to help with advanced security architecture and diagnostic issues.

Progent's online support engineers provide excellent leverage due to the fact that they have the real-world background and are equipped with the advanced technology necessary to resolve most network problems rapidly. Efficient support reduces direct costs because solutions accumulate minimal billable minutes. Online help also eliminates the cost of sending a consultant to your site. Your company benefits additionally with indirect expenses by reducing or avoiding system outages and related losses resulting from business disruption, upset clients, idle employees, and distracted management. Progent's extensive online consulting expertise is especially important in environments that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an alternative.

Progent's pricing model for remote support is structured to stretch your IT service investment. Progent charges on a per-minute basis for phone consulting, so you owe only for the support that you actually get. Unlike typical remote support firms, Progent imposes no startup surcharge or minimum fees. Progent's per-minute billing unit and simple model for billing avoid scenarios where fast repairs manage to end up as substantial invoices. Progent's skill at disposing of problems efficiently means you saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered an array of customized technologies and field-tested methodologies that ensure the maximum level of effectiveness for online consulting and repair for IT networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the staff of Progent's online support team to access your computer system without violating corporate security.

Progent's advanced technical support reporting system stores thorough documentation describing the service that Progent's customers have received. Progent's team consultants have access to the details of all help rendered to every Progent customer by any Progent consultant. This archive of issues and responses is organized as a quickly exploitable proprietary knowledge base that enables Progent's remote technical experts to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support improves over time. Progent's extensive list of certifications and working relationships with key technology companies including Cisco and Microsoft make available other extensive support databases and allow priority response from manufacturers' in-house engineering staff so Progent's online service experts can arrive at the most efficient solutions promptly.

Online services provided by Progent to clients in Brisbane Queensland include:

Progent's ProSight Fixed-price IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price managed services intended to allow small and medium-size businesses to utilize the same advanced IT solutions used by many of the industry's leading enterprises. The ProSight suite of network monitoring and management services covers all critical areas of information technology including email protection, security and compliance, automated backup/recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior machine learning tools to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which easily escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to automate the complete threat progression including filtering, detection, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering via cutting-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your company's unique needs and that helps you prove compliance with government and industry information protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also help you to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup product companies to create ProSight Data Protection Services, a selection of management outsourcing plans that provide backup-as-a-service. ProSight DPS products manage and monitor your data backup operations and enable non-disruptive backup and fast restoration of critical files/folders, applications, system images, plus virtual machines. ProSight DPS lets your business protect against data loss caused by hardware breakdown, natural disasters, fire, cyber attacks such as ransomware, user mistakes, ill-intentioned insiders, or application bugs. Managed backup services available in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these managed backup services are best suited for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management offer organizations of any size a versatile and affordable alternative for evaluating, testing, scheduling, applying, and tracking updates to your dynamic IT network. In addition to optimizing the security and reliability of your IT environment, Progent's patch management services permit your in-house IT team to concentrate on more strategic initiatives and activities that deliver the highest business value from your network. Read more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to defend against password theft by using two-factor authentication. Duo supports single-tap identity confirmation with Apple iOS, Google Android, and other personal devices. With 2FA, when you log into a secured online account and enter your password you are asked to confirm your identity via a unit that only you have and that uses a separate network channel. A broad selection of out-of-band devices can be utilized for this added form of ID validation including a smartphone or watch, a hardware/software token, a landline phone, etc. You may register multiple verification devices. To learn more about Duo identity validation services, go to Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of real-time and in-depth management reporting utilities designed to work with the industry's top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues such as spotty support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security vendors to provide centralized control and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, monitor, enhance and debug their networking hardware like routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding devices that need critical updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system operating efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT staff and your Progent consultant so that all looming issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save up to half of time spent looking for critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you're making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with information security regulations, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. Learn more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent information assurance expert. The interview is designed to evaluate your company's preparedness either to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing cybersecurity posture and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup/recovery environment that meets your business requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent offers the skills of world-class online consulting experts for special information technology programs. Billing rates for longer-term consulting projects are determined based on the qualifications of the engineers required. Progent's experience with these special areas of computer technology enables clients to complete major projects within budget and on time. Progent's special remote engineering services include:

  • Help Desk Call Center Expertise
    Progent's Call Center support programs for businesses with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Call Center services, co-managed Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that handles all facets of online desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Co-managed Help Desk services make it possible for your business to split the load for Help Desk services transparently between your IT team and Progent's large roster of certified desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution built around the leading PSA tool for handling service requests, ticket lifecycle, responsibility, status tracking, and reporting.

    Progent's Help Desk staff of experienced network experts provides your computer users in Brisbane Queensland quick communication with an efficient technical support resource with extensive experience providing telephone-based consulting and remote troubleshooting for IT systems that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk Call Center the reputation as a major driver of company success, and Progent's goal is to solve and not merely record network problems.

  • Business Applications Services: Education, Custom Development, and Integration
    Progent's Applications Consulting Group can supply phone-based professional consulting support and training in key business application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also offers consulting, programming, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, Office Word, and Office Excel. For more information on Progent's expertise, programming, and education services, visit Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide advanced remote and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of Microsoft System Center2, expand or optimize your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent offers companies in Brisbane Queensland online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting services. Progent can configure Operations Manager to suit your environment so that your network support is proactive and automated. By anticipating potential trouble spots before they grow into downtime, remote monitoring can ward off inconvenient and costly service breakdowns. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or systems that support a combination of platforms.
How Your Brisbane Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency remote expertise with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Brisbane Queensland, Progent's online computer support engineers are ready to deliver effective and cost-effective system support the instant your organization requires it. More than two decades of delivering online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to refine online access tools to solve IT problems quickly while avoiding the expense and lost time that comes with on-premises support calls.

Even if your Brisbane organization relies on a regular freelance support technician or maintains a full time organization that know how to handle ordinary computer issues, Progent's Microsoft certified engineers can offer an easy and transparent virtual extension of your local resources in cases when your regular IT support personnel either lack the time or the experience to handle sudden network crises or especially complex integration problems.

Details of Progent's Remote Computer Support for Brisbane Queensland
Progent's online help, Internet-based repair, system security expertise, and system administration services offer offices in Brisbane Queensland unparalleled leverage for your IT investment. Whether you need one-time telephone support and Internet-based network repair or full-time Help Desk services and system administration, Progent's experts can deliver your company world class network support while permitting you to eliminate the cost and hassle of running a large in-house IT organization. Highlights of Progent's online help services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of technical background, fine tuned support tools, and familiarity with corporate IT allow offices to escape the limitations associated with excessive reliance on smaller service organizations, independent freelance service providers, or over-stretched internal IT help.

Progent adds value by providing:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier consultants average more than a decade of real-world professional experience, in the trenches of IT service, performing a broad variety of technical projects for an extensive array of customers. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent teaches its support staff. This means that you get not just world-class IT skills, but also a support engineer with proven approaches for applying technical knowledge to solve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-premises help by the minute. Consequently, you are charged exclusively for received support. Progent does not demand a more expensive rate for off-hours or emergency service, and inside California or in regions where Progent provides on-site support, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no initialization charge and requires no monthly commitment for services provided during regular working hours. Many service firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast fixes so you won't be forced to allow simple problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to handle problems that are within their comfort zone, Progent is able to concentrate on offering hard-to-find services where Progent has few competitors. Companies who work with trusted independent service providers or who employ internal IT staffs benefit when Progent passes on information about critical technology and tested methodologies to make their networks more robust, secure, and efficient.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the few consulting firms to provide round-the-clock remote tracking services based on MS Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive rather than reactive. By anticipating potential problems before they cause lost productivity, network monitoring can keep your IT network from stressful and expensive service losses.
How Does Our Company Start Getting Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.

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