Immediate Remote Support for Brisbane Queensland Networks
Urgent Phone Technical Support for Brisbane NetworksFor businesses located in Brisbane Queensland, Progent offers remote help for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided online troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to help with challenging networking problems, plus the assistance of CISA and CISSP-accredited security experts to handle advanced security architecture and diagnostic jobs.

Progent's remote support experts provide exceptional value because they have the practical experience and are equipped with the advanced tools necessary to resolve the majority of information system issues quickly. Efficient support reduces direct expenses since solutions use up fewer chargeable consulting minutes. Online help also eliminates the expense of sending a consultant to your location. Your company saves additionally in indirect expenses by reducing or eliminating network downtime and associated losses due to business disruption, upset clients, unproductive workers, and de-focused executives. Progent's advanced online technical support expertise is especially important for organizations that rely on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an option.

Progent's pricing model for remote support is designed to stretch your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you are billed just for the services that you receive. In contrast to typical remote service firms, Progent imposes no initialization charge or minimum job duration. Progent's one-minute billing unit and simple policy for billing avoid scenarios where fast fixes manage to turn into substantial bills. Progent's skill at dealing with technical issues efficiently means your business saves money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined an arsenal of customized technologies and field-proven methodologies which allow the highest degree of efficiency for remote engineering help and troubleshooting for IT networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the engineers of Progent's remote service group to connect to your company's system remotely without compromising corporate security.

Progent's proven customer support reporting application keeps detailed histories of all service that Progent's clients have been provided. Progent's team consultants have the benefit of the details of support rendered to each client by any consultant. This history of issues and fixes is structured as a readily searchable proprietary database that permits Progent's remote support experts to communicate their knowledge company-wide to ensure that the quality of Progent's support improves daily. Progent's advanced accreditations and close relationships with major vendors such as Cisco and Microsoft open up additional vast support knowledge bases and permit priority response from manufacturers' in-house support staff so Progent's online consulting specialists are able to come up with the most efficient solutions promptly.

Remote technical support services offered by Progent to clients in Brisbane Queensland include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, flat-rate services intended to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions used by many of the world's leading corporations. The ProSight suite of IT management outsourcing services covers all critical areas of modern networking including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based analysis tools to guard endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to address the entire malware attack progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering via leading-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that allows you prove compliance with government and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent attention. Progent's consultants can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with leading backup product vendors to create ProSight Data Protection Services (DPS), a selection of management outsourcing plans that deliver backup-as-a-service. ProSight DPS products manage and monitor your backup processes and allow non-disruptive backup and rapid restoration of important files/folders, applications, images, plus virtual machines. ProSight DPS helps your business protect against data loss caused by equipment failures, natural disasters, fire, cyber attacks like ransomware, human error, malicious employees, or software bugs. Managed backup services in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these managed backup services are best suited for your network.

  • Patch Management: Patch Management Services
    Progent's managed services for patch management offer organizations of any size a versatile and affordable solution for evaluating, testing, scheduling, implementing, and documenting updates to your ever-evolving information system. Besides maximizing the security and reliability of your computer environment, Progent's patch management services free up time for your IT team to concentrate on more strategic projects and tasks that deliver maximum business value from your network. Learn more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to defend against password theft by using two-factor authentication (2FA). Duo supports one-tap identity verification with Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you sign into a secured application and enter your password you are asked to verify who you are on a unit that only you possess and that is accessed using a different network channel. A broad selection of out-of-band devices can be utilized for this added form of authentication such as a smartphone or watch, a hardware token, a landline telephone, etc. You can register multiple validation devices. For details about Duo two-factor identity authentication services, go to Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding family of in-depth management reporting utilities designed to work with the top ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as spotty support follow-up or machines with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security vendors to deliver centralized control and comprehensive security for your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a first line of defense and blocks most threats from reaching your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway device adds a further level of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their connectivity appliances such as routers, firewalls, and access points plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that need important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management staff and your assigned Progent consultant so that any potential problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you're making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to get an objective evaluation of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the configuration of your core network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with data security requirements, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's preparedness to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup environment that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent offers the services of world-class online consulting professionals for contract IT projects. Progent's charges for longer-term consulting tasks are set according to the qualifications of the consultants assigned. Progent's experience with these special areas of computer technology enables clients to complete critical initiatives within budget and on schedule. Progent's special online consulting services include:

  • Call Center Services
    Progent's Help Desk Call Center support alternatives for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, co-managed Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all aspects of online desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount off Progent's normal desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve the most problems.

    Progent's Help Desk consulting support can aid you in establishing an efficient new Help Desk Call Center or revamping your current one, selecting or customizing Help Desk Call Center software to address the particular needs of your business, or providing occasional phone support staff to work with your in-house Help Desk Call Center resources during unusually busy situations like software transitions, major updates, or rolling out new business software.

    Progent's Help Desk staff of experienced information technology professionals provides your computer users in Brisbane Queensland instant assistance from an effective support group with extensive background delivering phone consulting and remote diagnostics for computer environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Call Center perception as a crucial enabler of business productivity, and Progent's target is to resolve and not simply record technical issues.

  • Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting staff offers phone-based professional engineering expertise and education in key business application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting, customization, and training for popular Microsoft business applications including CRM, Project, Office Word, and Microsoft 365 Excel. To learn more information about Progent's expertise, customization, and education services, visit Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center consultants offer advanced remote and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of Microsoft System Center2, extend or optimize an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers organizations in Brisbane Queensland online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can configure SCOM to suit your environment so your computer maintenance is proactive rather than reactive. By exposing emerging trouble spots before they grow into crashes, automated monitoring can head off stressful and expensive information system breakdowns. Progent can also deploy system monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or systems that incorporate a combination of OS platforms.
How Your Brisbane Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency online assistance with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Brisbane Queensland, Progent's phone-based network support specialists can provide expert and affordable system support the moment your business requires it. Over two decades of delivering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to refine online connectivity tools to solve IT problems quickly while avoiding the cost and lost time that comes with on-premises service calls.

Even if your Brisbane business has a regular independent consultant or maintains a full time IT staff that know how to handle ordinary network issues, Progent's Microsoft certified consultants can provide a convenient and transparent remote expansion of your on-site resources in cases when your usual service personnel either lack the time or the experience to fix unexpected network emergencies or especially complex integration projects.

Benefits of Progent's IT Support for Companies in Brisbane Queensland
Progent's online technical help services enable your Brisbane business to realize the benefits of timely, expert network support without the expense of maintaining an in-house IT staff. Your information system will acquire added business value by being more available, efficient, and protected. Advantages to your company include:

  • Convenient virtual expansion of your local support resources
    With most businesses in Brisbane Queensland, nearby computer service resources, whether consisting of outside consultants or an in-house maintenance staff, can resolve typical network problems. However, serious problems may spring up when local support personnel are overstretched or unavailable, and some trouble may be associated with technology that is beyond the scope of your onsite support personnel. In these instances, Progent's online support specialists offer a convenient, quick, and affordable way to augment your regular resources and to transfer useful knowledge to increase your ability to deal with future problems in-house.

  • Less Reliance on Freelance Service Providers
    For IT maintenance, smaller organizations often rely on independent freelance service providers. Although independent consultants have less overhead than larger service firms and can afford to charge marginally less, they are occasionally overextended, making it impossible to respond rapidly to crisis situations. If an independent consultant is busy with another customer, ill, on a trip, or in training, the absence of reserve help may force your company to wait for help during an IT crisis. As your company grows, system unavailability and trouble with vital software become more expensive. The money you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent offers a reliable source of reserve service experts to make sure your network stays up and running.

  • Build a Scalable Foundation for Seamless Growth
    Organizations typically start with an IT system implemented on a shoestring budget. Lacking a strong infrastructure, slap-dash fixes often get thrown on top of a weak foundation. When a network grows, reliability and expandability problems can impede the productivity of the organization. Such badly designed environments need proper assessment, intelligent strategic planning, and broad-based IT expertise to evolve to a system architecture able to provide the stable foundation to handle current business requirements and simplify future expansion.

  • Work with Solution Providers Instead of Technology Sellers
    Smaller offices require guidance and technical education to navigate through an increasingly complicated maze of product alternatives available for promoting business growth and enhancing efficiency. These companies do not need a network consultant who is trying to earn a commission on a certain vendor's technology. Network support and product selling can lead to a situation where the proposed solution is designed around a profitable technology rather than the true requirements of a client. Progent avoids these conflicts of interest by selling only services instead of products. This enables Progent to match IT expertise with the real needs of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of IT experience, fine tuned remote support tools, and familiarity with enterprise networking allow companies to avoid the limitations of excessive dependence on smaller consulting firms, individual freelance consultants, or over-stretched internal resources.

Progent adds value by offering:

How Does Our Company Begin Getting Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.

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