Immediate Remote Technical Support for Brisbane Queensland Computer Systems
Immediate Phone Consulting for Brisbane SystemsFor companies in Brisbane Queensland, Progent provides remote support for information systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have delivered remote troubleshooting to companies in every state in the United States. (Refer to testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to handle challenging networking problems, plus the assistance of CISSP-accredited security experts to help with high-level security design and troubleshooting issues.

Progent's remote technical support experts offer exceptional value because they have the real-world background and are equipped with the advanced tools needed to solve the majority of information system problems quickly. This reduces immediate expenses because service calls accumulate minimal billable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your location. Your organization saves additionally in incidental costs by reducing or eliminating system downtime and associated losses stemming from business disruption, disgruntled customers and vendors, idle workers, and distracted executives. Progent's extensive online technical support experience is particularly valuable for organizations that are dependent on public clouds for vital infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be useful.

Progent's pricing model for remote support is designed to stretch your IT service dollar. Progent bills by the minute for telephone-based consulting, so you pay just for the services that you actually get. Unlike many online support companies, Progent requires no initialization surcharge or minimum fees. Progent's per-minute billing unit and clean policy for pricing avoid situations where quick solutions somehow end up as major bills. Progent's skill at handling technical issues quickly means your business saves money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned a collection of optimized technologies and proven processes which allow the maximum degree of efficiency for remote help and repair for computer systems of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the staff of Progent's online support team to access your network without breaching corporate security.

Progent's proven service database application includes detailed histories for the service that Progent's clients have received. Progent's authorized consultants have the benefit of the history of services rendered to each Progent customer by any consultant. This archive of anomalies and responses is structured as a conveniently retrievable proprietary database that enables Progent's remote support engineers to share their knowledge company-wide to make sure that the efficiency of Progent's technical support improves over time. Progent's extensive list of accreditations and close relationships with key vendors including Cisco and Microsoft make available other extensive support knowledge bases and permit quick access to vendors' in-house support staff so Progent's remote service specialists are able to determine the best solutions in the least time.

Online technical support services provided by Progent to businesses in Brisbane Queensland include:

Progent's ProSight Fixed-price IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, fixed-price services intended to allow small and mid-size businesses to benefit from the same advanced IT solutions deployed by many of the industry's top corporations. The ProSight series of IT management outsourcing services addresses all key areas of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior analysis technology to guard endpoints and servers and VMs against modern malware assaults like ransomware and email phishing, which easily evade traditional signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to manage the complete threat progression including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools packaged within one agent managed from a single console. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup product vendors to produce ProSight Data Protection Services (DPS), a family of offerings that deliver backup-as-a-service. ProSight DPS products manage and track your backup processes and allow non-disruptive backup and rapid recovery of important files/folders, apps, system images, plus VMs. ProSight DPS helps your business protect against data loss caused by hardware breakdown, natural disasters, fire, malware like ransomware, human mistakes, malicious insiders, or application glitches. Managed backup services in the ProSight Data Protection Services selection include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security vendors to deliver web-based management and world-class security for your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further level of analysis for inbound email. For outgoing email, the local gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, monitor, reconfigure and troubleshoot their networking hardware like routers, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that require important software patches, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT personnel and your Progent consultant so all looming issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you’re making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to get an unbiased evaluation of the health of their network. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with government and industry security standards, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and increased uptime. See more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent backup/recovery consultant. The interview is intended to help assess your company's ability either to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient security and backup environment that meets your company's requirements. For details, visit The ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent offers the skills of world-class online consulting professionals for special IT projects. Billing rates for longer-term development or consulting projects are determined according to the qualifications of the consultants assigned. Progent's experience with these important fields of computer technology allows clients to execute critical projects economically and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Support
    Progent's Help Desk programs for businesses with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, shared Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive solution that handles all facets of remote Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle challenging problems.

    Progent's Call Center consulting expertise can aid you in establishing an efficient new Call Center or revamping your current one, evaluating or modifying Help Desk Call Center software to handle the special demands of your business, or adding temporary phone support staff to supplement your internal Help Desk Call Center group to handle demanding situations such as software migrations, major upgrades, or rolling out new applications.

    Progent's Help Desk Call Center staff of seasoned network professionals provides your customers in Brisbane Queensland quick communication with an effective support group with years of experience offering phone consulting and remote troubleshooting for networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk Call Center perception as a significant driver of business performance, and Progent's goal is to resolve rather than just document network problems.

  • Business Applications Support: Education, Development, and Problem Solving
    Progent's Applications Experts staff provides online professional consulting support and education in specific application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and education for familiar Microsoft business applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more concerning Progent's expertise, custom development, and education offerings, visit Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new deployment of System Center 2016, extend or tune your current one, migrate efficiently from a previous version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent offers companies in Brisbane Queensland remote IT infrastructure monitoring by providing System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM for your business so that your IT support is proactive rather than reactive. By detecting looming problems before they grow into full-scale emergencies, automated monitoring can minimize disruptive and expensive network breakdowns. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or environments that incorporate a variety of OS platforms.
How Your Brisbane Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency remote support with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Brisbane Queensland, Progent's phone-based network support engineers are ready to deliver professional and affordable system support the moment your business needs it. More than 15 years of delivering online tech support has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to refine online connectivity technology to fix network problems quickly while eliminating the expense and lost productivity associated with on-site service calls.

Even if your Brisbane office has a regular freelance support technician or employs an in-house organization that know how to handle typical network issues, Progent’s Microsoft and Cisco certified engineers are available to offer a convenient and transparent remote expansion of your local resources for situations when your usual IT support personnel either don't have the availability or the expertise to handle unexpected system emergencies or particularly tough integration projects.

Advantages of Progent's Network Help for Businesses in Brisbane Queensland
Progent's remote technical help services enable your Brisbane company to have the advantages of immediate, enterprise-grade network support without the cost of managing a full-time IT staff. Your information system will acquire greater business worth by becoming increasingly reliable, productive, and secure. Benefits to your business include:

  • Seamless remote extension of your local IT resources
    With most organizations in Brisbane Queensland, nearby network support providers, whether made up of outside consultants or an internal IT staff, can deal with the majority of technical issues. However, serious problems can occur when local support personnel are overstretched or absent, and some trouble may be associated with IT products that is beyond the scope of your usual service technicians. In these instances, Progent's online support experts provide an easy, fast, and economical way to supplement your local resources and to pass on useful information to improve your capability to deal with future issues locally.

  • Reduced Dependence on Individual Service Providers
    For network maintenance, smaller companies often rely on individual freelance consultants. Although independent service people carry smaller overhead than larger support companies and can often charge lower rates, they are often stretched too thin, making it impossible to respond quickly to urgent situations. If a freelance service provider is occupied with another customer, sick, on a trip, or in training, the absence of backup help may force your company to wait for help during an emergency. As your business expands, system downtime and trouble with critical applications are more expensive. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent provides a reliable source of reserve support experts to insure your IT system is always available.

  • Create a Scalable Foundation for Seamless Expansion
    Companies typically begin with an information architecture created on a modest budget. Without a strong framework, slap-dash repairs can get thrown onto a weak foundation. As a network grows, stability and expandability problems can hinder the productivity of the business. Such poorly designed systems require careful analysis, smart strategic planning, and wide IT knowledge to upgrade to a network infrastructure that can offer the solid foundation to meet current business demands and ease downstream growth.

  • Work with Solution Providers Instead of Product Vendors
    Smaller companies need advice and technical training to negotiate an ever more complex array of product options capable of promoting business success and enhancing efficiency. Businesses hardly need a network engineer who is motivated to sell a specific vendor's products. Network support and product sales can result in a situation where the recommended solution is designed around a profitable technology rather than the true needs of a business. Progent eliminates these dilemmas by offering only services rather than products. This allows Progent to match technical expertise with the real needs of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of technical experience, refined remote support tools, and familiarity with corporate IT enable offices to avoid the limitations associated with excessive dependence on smaller consulting firms, independent freelance consultants, or limited internal IT help.

Progent adds value by providing:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Premier consultants average more than ten years of real-world industry experience, at the front lines of IT service, performing a wide variety of technical projects for an extensive mix of customers. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support staff. This ensures that you get not just expert technical skills, but also a consultant with field-tested approaches for using computer knowledge to fix actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-site visits per minute. Consequently, you pay just for received services. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in regions where Progent provides on-premises support, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no service activation fee and asks no retainer for services provided during regular working hours. Many support firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large invoices for fast solutions so you will not be tempted to allow simple problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to handle problems that are within their comfort zone, Progent is able to concentrate on offering high-value skills where Progent faces few competitors. Companies who work with familiar independent service providers or who maintain internal IT personnel benefit when Progent transfers knowledge about new technology and tested processes to make their networks more reliable, secure, and efficient.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the few support firms to provide round-the-clock remote tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By uncovering potential problems before they cause downtime, system monitoring can save your information network from painful and expensive service losses.
How Does My Business Start Getting Online Network Support from Progent?
To get started with Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.



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    Progent can assist companies of all sizes to move all or part of their network infrastructure to Microsoft Azure. This can simplify IT administration and reduce equipment investments. Azure offers a wealth of cloud services and Progent can assist you to understand the benefits and restrictions of different cloud computing models supported by Azure. Progent can help you administer cloud-based or hybrid cloud and on-premises applications and resources and ensure that you sidestep the typical mistakes small organizations make when migrating to a public cloud. Progent can help you to configure VMs on Azure Virtual Machines, use VHD storage with Azure Storage, manage authentication with Azure Active Directory, and build backup-and-recovery services with Azure Backup. Progent can also assist you to prepare perimeter firewalls and IPsec VPN tunnels and to manage Apple iOS devices and Android smartphones and tablets.

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