Fast Remote Troubleshooting for Brisbane Queensland Computer Networks
Immediate Phone Help for Brisbane NetworksFor businesses located in Brisbane Queensland, Progent provides online help for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered online support to companies in all 50 states in the United States. (Refer to testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to help with challenging networking issues, plus the assistance of CISA and CISSP-qualified security consultants to help with advanced security architecture and diagnostic issues.

Progent's remote technical support experts provide exceptional value because they possess the real-world experience and are equipped with the advanced tools needed to solve the majority of network issues rapidly. This reduces immediate costs since solutions require minimal chargeable minutes. Online support also eliminates the expense of dispatching a consultant to your office. Your company benefits even more in incidental costs by minimizing or avoiding network outages and associated losses stemming from business disruption, upset customers and vendors, unproductive employees, and de-focused executives. Progent's extensive remote consulting expertise is particularly valuable in environments that are dependent on public clouds for critical infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be an alternative.

Progent's pricing policy for remote support is designed to stretch your network support dollar. Progent charges per minute for telephone-based assistance, so you owe just for the services that you actually get. In contrast to many online service firms, Progent imposes no startup fee or minimum job duration. Progent's per-minute granularity and clean policy for billing avoid situations where fast fixes somehow turn into major bills. Progent's penchant for disposing of technical issues efficiently means you spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered a collection of customized technologies and proven methodologies that ensure the highest level of efficiency for online consulting and repair for information systems of all sizes. Progent provides safe VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the engineers of Progent's online support team to link to your computer system without compromising corporate security.

Progent's proven customer support reporting application includes comprehensive histories of the service that Progent's clients have received. Progent's staff engineers have access to the specifics of services provided to every Progent customer by any consultant. This database of issues and repairs is stored as a readily retrievable proprietary database that permits Progent's online support engineers to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support services grows daily. Progent's high-level accreditations and working relationships with key technology companies including Cisco and Microsoft make available other massive technical knowledge bases and permit fast access to vendors' in-house product engineers with the result that Progent's online consulting experts can come up with the best solutions quickly.

Online support provided by Progent to clients in Brisbane Queensland include:

ProSight Flat-rate IT Services for Small and Medium Size Organizations
Progent provides a family of affordable, flat-rate services intended to allow small and mid-size organizations to benefit from the same advanced technology used by some of the industry's top corporations. Progent's ProSight suite of IT management outsourcing services addresses all key facets of modern networking such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based analysis tools to guard endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which easily escape traditional signature-matching AV products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to manage the complete threat progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that addresses your organization's specific needs and that helps you demonstrate compliance with government and industry data security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent can also help you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup product vendors to create ProSight Data Protection Services (DPS), a family of management outsourcing plans that deliver backup-as-a-service. ProSight DPS services manage and track your data backup processes and enable non-disruptive backup and fast recovery of vital files, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business recover from data loss caused by hardware breakdown, natural disasters, fire, malware like ransomware, user error, ill-intentioned employees, or software glitches. Managed services in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these fully managed services are most appropriate for your network.

  • Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management offer organizations of all sizes a versatile and cost-effective solution for assessing, testing, scheduling, implementing, and documenting updates to your ever-evolving IT system. In addition to maximizing the security and reliability of your computer environment, Progent's software/firmware update management services permit your in-house IT team to focus on line-of-business projects and activities that deliver the highest business value from your network. Read more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication managed services utilize Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation on iOS, Android, and other personal devices. Using Duo 2FA, when you log into a protected application and give your password you are asked to verify who you are on a device that only you possess and that uses a different ("out-of-band") network channel. A broad selection of devices can be used as this added form of ID validation including an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You may register multiple verification devices. To find out more about ProSight Duo identity authentication services, visit Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security vendors to provide web-based control and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the local security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, track, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when issues are detected. By automating time-consuming network management processes, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating appliances that require important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management staff and your Progent engineering consultant so all looming problems can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to get an objective evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with government and industry security requirements, higher utilization of network resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's preparedness to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup/recovery environment that aligns with your company's needs. For details, refer to The ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent can provide the services of world-class online consulting experts for contract information technology projects. Billing rates for ongoing consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's background in these important fields of information technology enables customers to complete critical initiatives economically and on schedule. Progent's special remote consulting services include:

  • Call Center Expertise
    Progent's Call Center programs for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer small organizations a complete service desk solution that manages all facets of remote desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent's Co-managed Help Desk services make it possible for your business to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progent's shared Help Desk service is an advanced support solution built around the top professional services automation (PSA) platform for managing service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Call Center staff of veteran information technology experts gives your workers in Brisbane Queensland fast assistance from a large technical support group with substantial background delivering telephone-based help and remote diagnostics for computer environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk perception as a significant contributor to business productivity, and Progent's aim is to fix and not just document IT problems.

  • Business Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Group offers online professional consulting support and training in key business application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, programming, and education for popular Microsoft applications such as CRM, Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more concerning Progent's expertise, programming, and training services, refer to Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants offer advanced online and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center2, expand or tune your current one, migrate efficiently from a previous version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers organizations in Brisbane Queensland online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) expertise. Progent can tune SCOM for your business so your computer maintenance is proactive rather than reactive. By spotting emerging issues before they evolve into network outages, system monitoring can head off stressful and costly network breakdowns. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or systems based on multiple OS platforms.
How Your Brisbane Business Can Contact Progent's Remote Support Professionals
To contact Progent about emergency remote help with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or see Contact Progent. For companies and startups in Brisbane Queensland, Progent's phone-based computer support engineers are ready to provide expert and economical system help the instant your business has to have it. Over two decades of offering online repair services has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity tools to fix IT problems quickly while avoiding the cost and lost time associated with in-person support calls.

Even if your Brisbane company deals with a regular freelance consultant or employs a full time IT staff that know how to handle the majority of computer problems, Progent's Microsoft and Cisco certified engineers can still provide a convenient and transparent virtual expansion of your local resources for situations when your usual service personnel either lack the bandwidth or the experience to resolve sudden system crises or particularly challenging integration projects.

Advantages of Progent's Network Help for Organizations in Brisbane Queensland
Progent's remote support services allow your Brisbane company to realize the advantages of on-call, enterprise-level network support without the expense of maintaining an in-house IT organization. Your information system will derive greater business value by being more available, efficient, and protected. Advantages to your company include:

  • Seamless virtual extension of your local IT resources
    For most organizations in Brisbane Queensland, nearby computer support providers, whether made up of outside consultants or an internal IT staff, can take care of the majority of network problems. On the other hand, major troubles sometimes occur when local resources are too busy or absent, and some trouble may involve IT products that is unfamiliar to your usual support technicians. In these cases, Progent's online support professionals provide an easy, quick, and budget-friendly solution to supplement your local help and to pass on useful information to improve your capability to deal with downstream issues locally.

  • Less Dependence on Freelance Service Providers
    For network support, smaller businesses commonly rely on independent freelance service providers. While independent consultants have less overhead than big support organizations and can often charge lower rates, they are often overextended, making it impossible to respond quickly to crisis situations. If an independent service provider is busy with another client, ill, on a trip, or in class, the absence of backup help may force your company to wait for help during an IT crisis. As your network grows, network downtime and trouble with vital applications become more costly. The money you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent provides a reliable source of reserve service experts to make sure your IT system stays available.

  • Build a Scalable Basis for Seamless Expansion
    Companies often start with an IT system created on a shoestring budget. Lacking a strong infrastructure, slap-dash repairs often get piled on top of an unstable foundation. As a company grows, stability and expandability problems can hinder the productivity of the organization. Such poorly built environments require careful assessment, smart strategic planning, and broad-based technical knowledge to upgrade to a system infrastructure that can deliver the stable foundation to handle vital business demands and facilitate downstream expansion.

  • Interact with Problem Solvers Instead of Product Sellers
    Smaller companies require advice and technical education to negotiate an increasingly complex maze of technology options available for promoting business growth and improving efficiency. Businesses hardly need a network engineer who is attempting to resell a certain vendor's technology. Network consulting and product selling can lead to a situation where the recommended solution is built around a predetermined technology instead of the genuine needs of a client. Progent avoids these dilemmas by selling only services rather than products. This allows Progent to match IT expertise with the best interests of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of IT background, refined support software, and understanding of enterprise networking enable offices to avoid the limitations of exclusive dependence on smaller consulting firms, independent freelance service providers, or over-stretched internal IT help.

Progent stands out by providing:

How Does My Business Begin Receiving Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.

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