Fast and Affordable Remote Troubleshooting for Brisbane Queensland Information Networks
Fast Remote Support for Brisbane SystemsFor organizations in Brisbane Queensland, Progent offers online support for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered online troubleshooting to companies in every state in the United States. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to solve challenging infrastructure problems, as well as the assistance of CISA and CISSP-accredited security consultants to help with high-level security design and diagnostic jobs.

Progent's online support experts offer exceptional value due to the fact that they possess the practical experience and are equipped with the advanced technology needed to resolve most network problems rapidly. Efficient support reduces immediate costs since solutions require minimal chargeable minutes. Remote help also eliminates the expense of sending a consultant to your location. Your company benefits even more with incidental costs by reducing or eliminating network downtime and related losses resulting from business discontinuity, upset clients, unproductive workers, and distracted management. Progent's advanced remote technical support experience is especially helpful for businesses that rely on public clouds for vital infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be useful.

Progent's pricing policy for remote help is designed to stretch your network support dollar. Progent bills on a per-minute basis for phone consulting, so you are invoiced exclusively for the services that you actually get. Unlike many online service companies, Progent requires no initialization surcharge or minimum fees. Progent's one-minute granularity and simple model for billing eliminate scenarios where speedy. minor solutions somehow end up as major invoices. Progent's penchant for dealing with problems quickly means you saves money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined a set of optimized technologies and field-proven processes that ensure the maximum degree of effectiveness for remote help and repair for computer networks of any size. Progent provides protected VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the staff of Progent's Technical Response Center to link to your company's system remotely without breaching network security.

Progent's advanced technical support reporting application maintains comprehensive documentation of all service that Progent's customers have been provided. Progent's staff consultants have the benefit of the records of services delivered to each Progent customer by any Progent consultant. This history of anomalies and repairs is organized as an easily exploitable internal database that allows Progent's remote support engineers to share their knowledge with the whole team to make sure that the value of Progent's technical support improves daily. Progent's advanced accreditations and close relationships with major technology companies including Cisco and Microsoft make available additional massive technical databases and allow fast response from manufacturers' in-house support staff with the result that Progent's online service experts are able to find the best solutions quickly.

Online support available from Progent to clients in Brisbane Queensland include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, fixed-price managed services designed to allow small and mid-size organizations to utilize the same best-of-breed technology deployed by some of the industry's leading enterprises. Progent's ProSight portfolio of IT management outsourcing services addresses all critical aspects of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to automate the entire malware attack progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate action. Progent's consultants can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup processes and enables fast restoration of critical files, apps and VMs that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver advanced support to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security vendors to provide web-based management and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further level of inspection for incoming email. For outbound email, the onsite gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map, monitor, reconfigure and troubleshoot their connectivity hardware such as routers, firewalls, and access points plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept current, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating tedious network management processes, WAN Watch can knock hours off common chores like network mapping, expanding your network, locating appliances that require critical updates, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT management staff and your Progent engineering consultant so that any looming problems can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved immediately to a different hosting solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save up to 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an objective evaluation of the health of their network. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with information security standards, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent information assurance consultant. The interview is intended to assess your company's ability to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient security and backup environment that meets your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent offers the skills of seasoned remote consulting experts for special information technology projects. Progent's charges for longer-term development or consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's background in these important areas of information technology allows clients to execute critical initiatives economically and on time. Progent's project-based remote consulting services include:

  • Call Center Services
    Progent's Call Center service offerings for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, co-managed Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all facets of remote desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount off Progent's regular desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progentís Help Desk sharing services allow your business to share responsibilities for Help Desk services transparently between your IT team and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution built around the top PSA platform for managing service requests, ticketing, accountability, status tracking, and metrics.

    Progent's Call Center team of veteran network experts provides your customers in Brisbane Queensland instant assistance from an efficient technical support resource with substantial experience providing phone help and remote repair service for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Call Center recognition as a major enabler of company success, and Progent's policy is to resolve rather than just document network issues.

  • Business Applications Support: Training, Programming, and Integration
    Progent's Applications Consulting Team can supply online professional engineering support and training in key business application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and education for Microsoft applications including CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. For more information on Progent's expertise, custom programming, and education offerings, refer to Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver organizations in Brisbane Queensland remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to accommodate your business so your computer maintenance is proactive rather than reactive. By anticipating possible trouble spots before they evolve into full-scale emergencies, remote monitoring can ward off disruptive and costly information system crises. Progent can also utilize network monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or networks that support multiple platforms.
How Your Brisbane Company Can Contact Progent's Online Support Professionals
To contact Progent about urgent phone-based assistance with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Brisbane Queensland, Progent's online computer support engineers can provide effective and economical IT support whenever your organization needs it. More than 15 years of offering online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to refine remote access tools to solve IT problems rapidly while avoiding the cost and lost time that comes with in-person service calls.

Even if your Brisbane organization has a local freelance consultant or maintains a full time organization that know how to handle day-to-day computer problems, Progentís Microsoft and Cisco certified engineers can still provide a convenient and transparent remote expansion of your on-site resources in cases when your usual IT support personnel either don't have the availability or the knowledge to handle sudden network emergencies or particularly complicated integration problems.

Benefits of Progent's IT Support for Offices in Brisbane Queensland
Progent's remote network troubleshooting services enable your Brisbane company to enjoy the benefits of on-call, world-class network support without the cost of maintaining a full-time IT organization. Your information system will acquire added business worth by being more reliable, productive, and protected. Advantages to your business include:

  • Convenient remote expansion of your local support resources
    For most businesses in Brisbane Queensland, nearby computer support providers, whether represented by independent consultants or a full-time IT staff, can handle the majority of technical problems. However, IT crises might occur when local support personnel are too busy or absent, and some problems may be associated with IT products that is beyond the scope of your local service technicians. In these instances, Progent's online support specialists provide an easy, quick, and affordable solution to supplement your regular help and to convey useful information to improve your capability to deal with future issues in-house.

  • Reduced Reliance on Individual Consultants
    For network maintenance, smaller companies commonly rely on individual freelance service providers. While independent service people have less overhead than big support organizations and can afford to charge lower rates, they are occasionally overbooked, making it hard to respond quickly to crisis situations. If an independent service provider is occupied with another customer, ill, on a trip, or in class, the lack of backup personnel may force your business to go without assistance during an emergency. As your company expands, network downtime and problems with vital applications become more expensive. The budget you thought you were saving on an independent can be consumed quickly by lost productivity. Progent offers a reliable source of backup service experts to insure your network is always available.

  • Create a Scalable Foundation for Seamless Expansion
    Companies often start with an IT system implemented on a shoestring budget. Without a proper infrastructure, band-aid fixes often get piled on top of a shaky foundation. As a network grows, stability and scalability issues can impede the productivity of the business. Such poorly designed environments require proper assessment, smart strategic planning, and wide technical knowledge to upgrade to a network architecture able to deliver the solid foundation to handle critical business requirements and ease downstream expansion.

  • Interact with Problem Solvers Instead of Product Vendors
    Smaller businesses require guidance and technical training to navigate through an ever more complicated maze of technology options available for accelerating business success and enhancing efficiency. Businesses hardly need a network engineer who is motivated to earn a commission on a certain vendor's technology. Network support and product sales can lead to a scenario where the proposed solution is built around a profitable technology rather than the genuine needs of a business. Progent eliminates these dilemmas by selling just services rather than products. This allows Progent to align technical consulting with the real interests of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of IT experience, refined remote support tools, and understanding of corporate IT enable offices to escape the limitations of exclusive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

How Does My Business Start Receiving Remote Computer Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.



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    Progent can provide the support of certified consultants and experienced software developers, DBAs, project managers, network infrastructure engineers, disaster recovery/business continuity specialists, and certified data security professionals to help you to evaluate the likely benefits of SQL Server 2012 for your business, install test environments at your datacenter or at Progent's lab, plan and carry out an efficient migration to SQL Server 2012 from earlier versions of SQL Server or from legacy database solutions, and define an efficient and secure network infrastructure that lets you realize the full strategic benefit of SQL Server 2012.

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    Progent uses an enterprise-class support reporting system that records and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or local support organizations who provide minimal documentation or specifics of services performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support documentation sent by each consultant to each customer. The practice of documenting and organizing service activity allows more effective support and eliminates a slew of common problems such as when a support client is virtually held captive to a consultant who wonít release vital service information.

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    Progent's certified Windows Server 2003 consultants offer computer help and expert consulting services for the entire family of Microsoft .NET Servers, Windows 2003 Server, and Microsoft Windows Server 2000. Progent's Windows 2003 migration, configuration, administration, and maintenance services include system planning, installation, project management, on-site and remote technical support and repair, Help Desk outsourcing, expert security consulting, comprehensive outsourcing, and expert co-sourcing.

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    Progent's disaster recovery planning and business continuity engineers can help you design a disaster recovery strategy to prepare for an IT system catastrophe. Progent can help you define a complete disaster recovery strategy that includes scheduled disaster recovery evaluations and testing. Progent's Microsoft and Cisco-certified engineers can also show you how to build an affordable, high-availability network architecture that addresses availability issues covering a broad array of network technologies and procedures.

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    SQL Server 2000 is a rich, web-aware database and data analysis package that enables the fast creation of cutting-edge enterprise-class applications that can give your business a significant competitive advantage. Microsoft SQL Server 2000 provides core support for XML and the capability to communicate across the Internet and outside the firewall. The experience of Progent's certified SQL Server 2000 consultants, averaging more than over 10 years of background helping with Microsoft technology, assures you success in planning, deploying and supporting Microsoft SQL Server solutions that are seamlessly integrated with other applications powered Microsoft's .NET environment.

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    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior analysis tools to guard endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily escape legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to address the entire threat lifecycle including filtering, detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against new attacks.

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    Progent's Cisco-certified network professionals can show you how to build an affordable, high availability Internet connection architecture that can deliver non-stop Internet access through a broad range of fault tolerant Internet access products and services including non-stop BGP, automatic fail-over, and multiple ISPs. Progent can provide Cisco Certified Internetwork Expert professionals to show you how to utilize the most current techniques for fault tolerant Internet connectivity to build a cost-effective, completely redundant Internet network with automatic failover and other features to create non-stop Internet connections.

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    Progent is one of the most qualified network support companies for creating e-mail solutions based on Microsoft Exchange 2000 Server. Progent specializes in helping small businesses derive all the benefits of Microsoft Exchange Server 2000 under typical situations including updating from Exchange 5.5, moving from an ISP-based or POP3 e-mail system, and jobbing out your Exchange 2000 support.

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    Nexus series switches are engineered to provide the performance, expandability, availability, virtualization support, capacity, data protection and ease of management required to act as the foundation of a world-class data center. Progent's CCIE-certified Nexus switch consultants are available to provide remote and onsite consulting expertise to assist you to plan an optimal switch architecture, set up test environments to confirm your switching solution, install and configure Nexus switches, define and enforce appropriate policies, perform security and compliance tests, configure proactive monitoring, fully utilize resources through virtualization technologies, troubleshoot switching and routing issues, maximize system performance, perform capacity planning, and take advantage of the advanced zero-downtime features available for Cisco's Nexus products. Progent can also help you to upgrade efficiently from legacy Nexus switches or Cisco Catalyst switches to current Nexus switches.

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    Cisco's Firepower Next Generation Firewalls (NGFWs) deliver a significant performance boost over Cisco's popular ASA 5500-X firewalls and offer centralized control of modern cybersecurity features like application visibility and control, next-generation intrusion protection with risk prioritization, advanced malware protection, DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE firewall consultants can assist your organization to plan and carry out an efficient upgrade to Cisco Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX appliances and show you how to integrate Firepower appliances with Cisco's security services to build and centrally manage IT ecosystems that include local offices, data centers, private clouds and public clouds.

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    Progent believes that a well designed and implemented information system is a vital piece for accelerating any firm's success, and we follow this philosophy in our corporate system environment. Progent has created a fault-tolerant virtual office network that allows our staff consultants and certified contractors to deliver fast and effective support, collaborate easily on sophisticated jobs, and gain from professional and personal growth from acting as a member of a dynamic company culture of personal drive and independence.

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