Immediate Online Technical Support for Brisbane Queensland Computer Networks
For businesses located in Brisbane Queensland, Progent provides online help for information systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided remote support to businesses in all 50 states in the United States. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to handle challenging infrastructure problems, plus the assistance of CISA and CISSP-certified cybersecurity experts to handle high-level security architecture and troubleshooting issues.
Progent's online technical support engineers provide excellent leverage because they possess the practical experience and are equipped with the advanced technology required to resolve most network problems quickly. Efficient support lowers immediate expenses since service calls require fewer billable consulting minutes. Remote support also avoids the cost of sending a consultant to your office. Your company benefits even more with indirect expenses by minimizing or avoiding system outages and related costs due to business discontinuity, upset clients, idle workers, and de-focused management. Progent's advanced online consulting know-how is particularly valuable for businesses that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an option.
Progent's pricing policy for online support is structured to stretch your network support investment. Progent bills per minute for telephone-based consulting, so you owe exclusively for the services that you receive. In contrast to many remote support organizations, Progent requires no service activation charge or minimum payments. Progent's per-minute billing unit and clean policy for billing avoid situations where quick fixes manage to turn into major bills. Progent's penchant for dealing with technical issues efficiently means you spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered an array of customized technologies and field-tested processes which permit the maximum degree of efficiency for online help and troubleshooting for IT systems of any size. Progent offers safe Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the experts of Progent's remote service group to access your computer system without violating network security.
Progent's sophisticated technical support database system maintains comprehensive records for all service that Progent's clients have been provided. Progent's team consultants have access to the records of assistance provided to each client by any consultant. This archive of trouble tickets and repairs is stored as an easily searchable internal database that allows Progent's remote technical engineers to share their knowledge company-wide to ensure that the efficiency of Progent's technical support grows over time. Progent's extensive list of accreditations and working associations with important industry leaders including Cisco and Microsoft make available additional massive technical support knowledge bases and allow fast response from vendors' internal engineering staff with the result that Progent's remote service specialists are able to come up with optimal resolutions quickly.
Online technical services available from Progent to businesses in Brisbane Queensland include:
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Certified Microsoft Windows Experts
Progent's Microsoft-expert remote support engineers can provide network problem solving and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of support professionals who can help you with a wide variety of platform support services such as Microsoft Windows Server 2022 solution design and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 integration,
MS Exchange 2016 Server migration, Exchange 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration consulting, Microsoft Teams consulting, Skype for Business planning and deployment consulting, Lync Server management, and Microsoft Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition offers a broad array of affordable desktop support services to assist you business to deploy, integrate, troubleshoot, and administer workstations and notebooks based on Windows. Progent's desktop consulting services include offering Windows 11 system design and migration consulting and Windows 10 integration consulting, plus Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager cloud integration, and Intune expertise to streamline the administration of your desktops along with your cloud-connected mobile devices.
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Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network infrastructure professionals, and indicates an individual's network technology knowledge at the expert level. CCIEs know how to deal with the most difficult issues associated with network infrastructure design, deployment, management, security, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house support staff in analyzing problems with IOS Software network administration utilities and coming up with workarounds or identifying software updates. Cisco CCIEs provide exceptional value because their broad experience enables them to find solutions for problems rapidly. In typical instances, less qualified service providers can wrestle for many hours or days with identical tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can interface to your network by means of the latest on-line troubleshooting tools to perform quick, safe, and economical analysis and remediation.
Progent's CCIEs can provide assistance with the complete line of Cisco's industry-leading family of infrastructure appliances. Cisco technology expertise available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers setup and debugging, Catalyst switch consulting and support services, Cisco Nexus switch support, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager integration and technical support, Cisco Voice over IP phones and IP video desktop phones solutions and Cisco wireless VoIP phones solutions, Cisco Meraki wireless AP planning and configuration, Aironet Wireless APs planning and integration services, Cisco WiFi controllers integration consulting, Cisco Security and VPN Integration support, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide remote and onsite wireless site surveys to help you to fully integrate your Wi-Fi infrastructure.
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CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's accredited CISM and CISSP cybersecurity consultants can provide a range of security services that can strengthen the safety of your Windows, Apple macOS and OS X, or Linux network against attacks or help you to recuperate rapidly after a damaging breach. Security services available from Progent cover thorough information security audits utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; fast recuperation from malicious assaults; integrating firewalls; establishing secure techniques for off-site and mobile connectivity; guarding your email system against viruses, spam and DHA attacks; and initiating 24x7 proactive monitoring.
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Cloud Integration

Progent offers expert online consulting support to help companies of any size connect their networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that seamlessly combine physical IT assets along with public clouds. To help you to incorporate public clouds with networks, Progent can provide a variety of public cloud migration support services such as Microsoft 365 integration solutions with local installations of Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of experience providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
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VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and test a consistent process for recovering applications and services rapidly after an outage. SRM provides centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, updates and fixes and can generate audit reports to confirm full service recovery, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, deploy, test and maintain a DR system based on VMware SRM.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that provide maximum availability, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high level of automation independent of the hardware used by the underlying network infrastructure.
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UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide online consulting services to address a broad range of computer technologies including system infrastructure, email solutions, network and operational security, plus UNIX/Linux and Windows integration. For server hardware economization and easy administration in environments that combine Linux with Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also assist with transitioning from older systems to Windows or Linux-based solutions. Progent's group-oriented approach to resolving technical problems enables fast escalation, when required, to engineers with appropriate expertise to tackle challenging scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and cuts service expense.
Important Linux versions for which Progent can provide expertise include:
RedHat
SUSE
Debian-GNU
Slackware Linux
Ubuntu
Progent's ProSight Flat-rate IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, flat-rate managed services intended to allow small and mid-size businesses to utilize the same best-of-breed IT solutions used by many of the industry's leading enterprises. Progent's ProSight series of outsourced network management services covers all key areas of modern networking including email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes SentinelOne's cutting edge behavior analysis tools to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily get by traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to manage the complete malware attack progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge technologies incorporated within one agent managed from a single console. Progent's security and virtualization experts can help you to design and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you demonstrate compliance with legal and industry data security regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with advanced backup/restore technology vendors to produce ProSight Data Protection Services (DPS), a portfolio of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your backup operations and enable non-disruptive backup and rapid recovery of critical files, applications, system images, plus virtual machines. ProSight DPS helps your business avoid data loss resulting from hardware failures, natural disasters, fire, cyber attacks such as ransomware, human mistakes, ill-intentioned insiders, or application bugs. Managed backup services in the ProSight Data Protection Services selection include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these managed backup services are most appropriate for your IT environment.
- Progent's Patch Management: Patch Management Services
Progent's support services for patch management provide businesses of any size a flexible and affordable solution for evaluating, testing, scheduling, applying, and tracking updates to your dynamic information network. Besides maximizing the protection and functionality of your IT environment, Progent's patch management services allow your IT team to concentrate on line-of-business initiatives and activities that derive maximum business value from your information network. Find out more about Progent's software/firmware update management support services.
- ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
Progent's Duo authentication service plans incorporate Cisco's Duo technology to defend against stolen passwords by using two-factor authentication. Duo supports single-tap identity confirmation with iOS, Android, and other personal devices. Using 2FA, when you log into a secured online account and give your password you are requested to verify who you are via a device that only you possess and that uses a different network channel. A wide selection of devices can be used as this added form of authentication including an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You can designate several validation devices. For details about ProSight Duo two-factor identity authentication services, see Cisco Duo MFA two-factor authentication services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security vendors to deliver web-based management and comprehensive security for all your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further layer of analysis for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent�s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating complex management processes, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that require critical software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent�s server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network operating at peak levels by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management staff and your assigned Progent consultant so any potential problems can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By updating and managing your IT documentation, you can eliminate up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you�re making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an objective assessment of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how closely the configuration of your core infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with data security standards, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your organization's preparedness either to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient security and backup environment that meets your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for special IT projects. Billing charges for ongoing development or consulting tasks are determined according to the qualifications of the consultants required. Progent's experience with these special fields of information technology allows customers to complete critical initiatives economically and on schedule. Progent's special remote consulting solutions include:
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Help Desk Services
Progent's Help Desk Call Center programs for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, shared Helpdesk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that manages all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.
Progent’s Co-managed Help Desk services make it possible for your business to split the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of veteran technical support engineers and subject matter experts. Progent’s Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation (PSA) platform for managing end-user service requests, ticketing, accountability, status tracking, and reporting.
Progent's Call Center team of seasoned network professionals gives your workers in Brisbane Queensland instant communication with an effective technical support group with extensive experience offering phone help and online diagnostics for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk Call Center the reputation as a significant enabler of company success, and Progent's aim is to fix rather than just annotate IT issues.
- Applications Services: Training, Customization, and Integration
Progent's Applications Consulting staff provides remote and in-depth consulting support and education in special business application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom development, and training for Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft 365 Word, and Office Excel. For more about Progent's expertise, customization, and training services, go to Progent's Business Application Experts Team.
- Unified and Automated Management of Hybrid Cloud Environments
System Center centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants can provide world-class remote and onsite support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new deployment of Microsoft System Center2, extend or optimize an existing one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent offers organizations in Brisbane Queensland online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can configure SCOM to fit your environment so your IT support is proactive and automated. By uncovering emerging problems before they cause network outages, proactive monitoring can minimize inconvenient and expensive information system crises. Progent can also provide help with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or environments powered by a variety of platforms.
How Your Brisbane Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency online help with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or visit Contact Progent.
For organizations and startups in Brisbane Queensland, Progent's online computer support specialists are ready to provide effective and cost-effective IT help the moment your company requires it. Long experience offering online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to refine remote connectivity technology to solve IT problems rapidly while eliminating the cost and lost time that comes with on-site support visits.
Even if your Brisbane company relies on a local independent consultant or employs an in-house organization that can handle the majority of network problems, Progent's Microsoft certified consultants can still provide a convenient and seamless remote extension of your on-site resources in cases when your usual service personnel either lack the availability or the expertise to deal with sudden system crises or especially complex integration problems.
Details of Progent's Online Computer Support for Brisbane Queensland
Progent's phone help, Internet-based troubleshooting, network security expertise, and system management services give companies in Brisbane Queensland unparalleled leverage for your support investment. Whether you need occasional telephone support and remote troubleshooting or full-time Help Desk support and network management, Progent's professionals can deliver your office world class IT support while allowing you to eliminate the expense and hassle of maintaining a full-service internal IT staff. Highlights of Progent's online help services include:
- Fast Telephone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified technicians can provide immediate and economical expertise to offices in Brisbane Queensland and is also ideal for customers in geographic regions that lack consultants with proven experience supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of background supporting Microsoft products. As a Microsoft Certified Partner support company, Progent has access to a broad range of Microsoft support tools, technical information, and on-going education.
- Per Minute Rates to Minimize Expenses
Progent provides remote support on a minute-by-minute billing plan, so you are billed only for the services you receive. Progent asks for no minimum fee for online service and asks for no ongoing retainer for services provided during normal business hours. This protects you from facing big invoices for quick repairs.
- Access to Cisco Certified Network Infrastructure Professionals
Progent's certified experts for Cisco offers access to on-staff professionals with skill in planning, implementing, and supporting networking environments based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create high-speed, high-availability, and secure infrastructure for wireline and wireless networking.
- Application Experts Group
Progent's basic consulting services consist of technology integration, MS Exchange consulting, system security planning, and Help Desk sharing services. Progent's Experts Team can provide world-class consulting expertise for specific business applications. Support available from the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Consulting and Programming
MS Project Training
Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Development and Troubleshooting
Power BI Solutions
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Application Design, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle Management and Software Development
MySQL DBA Services and Application Programming
Apple Mac Consulting
Amazon Marketplace Web Service (Amazon MWS) Application Development
By offering a full service one-stop source for network generalists and application experts, Progent is able to tailor timely, cost-effective, and comprehensive information technology solutions that align with the unique requirements of your business.
- Advanced Remote Connectivity Tools
Protected remote access allows Progent's service experts to observe precisely what your customers see. This makes it possible to produce fast fixes to problems that might otherwise require an expensive personal visit. State-of-the-art remote access software and expert technicians together enable Progent to repair most network issues rapidly and economically. Progent is a pioneer in online troubleshooting and remote network tracking.
- Support for Popular VPN Gateways
Progent supports secure Virtual Private Network access for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your network remotely without weakening network security.
- Round-the-Clock Support for High Network Availability
For businesses with vital applications, Progent can provide optional round-the-clock online support services. Used in conjunction with automated 24x7 network monitoring based on MS System Center Operations Manager, this service can help produce maximum network availability.
- Help Desk Services
Progent's Help Desk Call Center services are intended especially for budget-conscious offices whose workers need immediate recourse to a Help Desk service with expert phone support and complete escalation ability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of IT background, fine tuned remote support tools, and familiarity with enterprise networking allow companies to avoid the limitations associated with exclusive dependence on smaller service organizations, independent freelance service providers, or limited in-house resources.
Progent stands out by offering:
- Best Practices
Progent’s staff of Microsoft and Cisco Certified consultants average longer than a decade of hands-on professional experience, at the forefront of IT service, executing a broad range of technical projects for an extensive array of clients. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent teaches its support personnel. This ensures that you get not only expert IT skills, but also a consultant with proven methods for applying computer knowledge to repair actual IT problems quickly.
- Value Pricing
Progent's pricing model is to charge for phone support and in-person visits per minute. As a result, you are charged just for received services. Progent does not impose a higher rate for after-hours or emergency support, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. Also, Progent imposes no service activation fee and requires no monthly commitment for support services provided during normal business hours. Many support firms impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids large invoices for quick repairs so you will not be forced to allow minor problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to resolve problems that are within their scope, Progent is able to focus on offering high-value services where Progent faces few competitors. Companies who utilize trusted freelance consultants or who employ internal IT personnel benefit when Progent passes on information about new technology and tested methodologies to make their networks more reliable, secure, and efficient.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the few support companies to provide round-the-clock network tracking services based on MS System Center Operations Manager. Microsoft Operations Manager causes your network support to be proactive instead of reactive. By revealing potential issues before they cause lost productivity, system monitoring can keep your information network from painful and expensive service disruptions.
How Does My Business Start Getting Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.