Immediate Remote Support for Brisbane Queensland Networks
For businesses located in Brisbane Queensland, Progent offers remote help for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided online troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to help with challenging networking problems, plus the assistance of CISA and CISSP-accredited security experts to handle advanced security architecture and diagnostic jobs.
Progent's remote support experts provide exceptional value because they have the practical experience and are equipped with the advanced tools necessary to resolve the majority of information system issues quickly. Efficient support reduces direct expenses since solutions use up fewer chargeable consulting minutes. Online help also eliminates the expense of sending a consultant to your location. Your company saves additionally in indirect expenses by reducing or eliminating network downtime and associated losses due to business disruption, upset clients, unproductive workers, and de-focused executives. Progent's advanced online technical support expertise is especially important for organizations that rely on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an option.
Progent's pricing model for remote support is designed to stretch your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you are billed just for the services that you receive. In contrast to typical remote service firms, Progent imposes no initialization charge or minimum job duration. Progent's one-minute billing unit and simple policy for billing avoid scenarios where fast fixes manage to turn into substantial bills. Progent's skill at dealing with technical issues efficiently means your business saves money.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined an arsenal of customized technologies and field-proven methodologies which allow the highest degree of efficiency for remote engineering help and troubleshooting for IT networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the engineers of Progent's remote service group to connect to your company's system remotely without compromising corporate security.
Progent's proven customer support reporting application keeps detailed histories of all service that Progent's clients have been provided. Progent's team consultants have the benefit of the details of support rendered to each client by any consultant. This history of issues and fixes is structured as a readily searchable proprietary database that permits Progent's remote support experts to communicate their knowledge company-wide to ensure that the quality of Progent's support improves daily. Progent's advanced accreditations and close relationships with major vendors such as Cisco and Microsoft open up additional vast support knowledge bases and permit priority response from manufacturers' in-house support staff so Progent's online consulting specialists are able to come up with the most efficient solutions promptly.
Remote technical support services offered by Progent to clients in Brisbane Queensland include:
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Certified Microsoft Windows Experts
Progent's Microsoft-premier remote support engineers can deliver computer problem solving and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can assist you with a wide range of technology support services such as Windows Server 2022 planning and migration expertise,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration and hybrid integration expertise, Microsoft Teams consulting, Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 integration, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a wide array of affordable PC desktop support services to assist your business to install, integrate, troubleshoot, and administer workstations and notebooks based on Windows. Progent's PC desktop consulting services cover areas such as offering Windows 11 system design and upgrade support and Windows 10 integration consulting, plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to streamline the administration of your desktops along with your web-facing tablets and smartphones.
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Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest accreditation for networking consultants, and validates a person's network technology skills at the master level. Cisco CCIEs can deal with the most difficult issues associated with network infrastructure design, installation, administration, compliance, and problem solving. CCIEs can cooperate with the highest priority with Cisco's internal engineers in isolating problems with IOS Software network administration tools and developing workarounds or identifying software patches. Cisco CCIEs are an excellent value because their deep experience allows them to resolve problems rapidly. In many instances, less seasoned service providers can struggle for many hours or days with identical problems that a Cisco CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE engineers can connect to your computer system via advanced on-line troubleshooting technology to provide fast, secure, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's popular selection of infrastructure products. Cisco technology support offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers consulting, Cisco Catalyst switch support, Cisco Nexus switch consulting and support services, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones solutions and Cisco wireless VoIP phones solutions, Cisco Meraki wireless AP planning and configuration, Aironet Wireless Access Points planning and integration support, Cisco wireless controllers support Services, Cisco Security and VPN Setup and troubleshooting support, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent can also provide remote and on-premises Wi-Fi site surveys to help you to optimize your Wi-Fi infrastructure.
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CISSP, ISSAP, and CISM Premier System Security Professionals
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants offer a variety of system protection services that can enhance the defenses of your Windows, Apple macOS and OS X, Linux environment against assaults or assist you to recover rapidly after a serious penetration. Security support services available from Progent include: comprehensive information security and compliance assessment using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Nikto; quick recovery from malicious attacks; configuring firewalls; designing safe architectures for remote and mobile connectivity; defending your email infrastructure against viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.
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Hybrid Cloud Integration Solutions

Progent offers advanced online support to help organizations of all sizes connect their information networks with leading public cloud platforms including Azure and Amazon AWS. Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid network models that utilize on-premises IT assets along with public clouds. To assist you to integrate cloud services with networks, Progent can provide a variety of cloud migration services such as Microsoft 365 Exchange Online integration solutions with on-prem Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration expertise. Progent has over two decades of background delivering advanced consulting services remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
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VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and verify a consistent workflow for restoring applications and services rapidly after a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, upgrades and patches and can produce audit reports to confirm full service restoration, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist you to plan, configure, test and maintain a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for administering private and public cloud and hybrid cloud solutions that provide high availability, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to create a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high level of automation independent of the physical components making up the underlying network infrastructure.
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UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists offer online support services to cover a broad range of information technologies such as network architecture, messaging solutions, network and process security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and simplified administration in environments that include Linux-based systems and Microsoft Windows, Progent offers VMware integration and Citrix expertise. Progent can also assist with migration from older applications to Windows or Linux-powered environments. Progent's group-based methodology for solving network problems enables quick escalation, if necessary, to consultants with appropriate expertise to handle challenging situations. This accelerates solutions of critical problems, minimizes network downtime, and cuts support costs.
Important Linux versions for which Progent can provide expert support include:
RedHat
SUSE Linux
Debian-GNU
Slackware
Ubuntu
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, flat-rate services intended to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions used by many of the world's leading corporations. The ProSight suite of IT management outsourcing services covers all critical areas of modern networking including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, VM hosting, and network resources documentation management. ProSight managed services include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based analysis tools to guard endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to address the entire malware attack progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering via leading-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that allows you prove compliance with government and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent attention. Progent's consultants can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has worked with leading backup product vendors to create ProSight Data Protection Services (DPS), a selection of management outsourcing plans that deliver backup-as-a-service. ProSight DPS products manage and monitor your backup processes and allow non-disruptive backup and rapid restoration of important files/folders, applications, images, plus virtual machines. ProSight DPS helps your business protect against data loss caused by equipment failures, natural disasters, fire, cyber attacks like ransomware, human error, malicious employees, or software bugs. Managed backup services in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these managed backup services are best suited for your network.
- Patch Management: Patch Management Services
Progent's managed services for patch management offer organizations of any size a versatile and affordable solution for evaluating, testing, scheduling, implementing, and documenting updates to your ever-evolving information system. Besides maximizing the security and reliability of your computer environment, Progent's patch management services free up time for your IT team to concentrate on more strategic projects and tasks that deliver maximum business value from your network. Learn more about Progent's software/firmware update management services.
- ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to defend against password theft by using two-factor authentication (2FA). Duo supports one-tap identity verification with Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you sign into a secured application and enter your password you are asked to verify who you are on a unit that only you possess and that is accessed using a different network channel. A broad selection of out-of-band devices can be utilized for this added form of authentication such as a smartphone or watch, a hardware token, a landline telephone, etc. You can register multiple validation devices. For details about Duo two-factor identity authentication services, go to Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding family of in-depth management reporting utilities designed to work with the top ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as spotty support follow-up or machines with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security vendors to deliver centralized control and comprehensive security for your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a first line of defense and blocks most threats from reaching your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway device adds a further level of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their connectivity appliances such as routers, firewalls, and access points plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that need important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management staff and your assigned Progent consultant so that any potential problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you're making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to get an objective evaluation of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the configuration of your core network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with data security requirements, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's preparedness to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup environment that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent offers the services of world-class online consulting professionals for contract IT projects. Progent's charges for longer-term consulting tasks are set according to the qualifications of the consultants assigned. Progent's experience with these special areas of computer technology enables clients to complete critical initiatives within budget and on schedule. Progent's special online consulting services include:
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Call Center Services
Progent's Help Desk Call Center support alternatives for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, co-managed Help Desk services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all aspects of online desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount off Progent's normal desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve the most problems.
Progent's Help Desk consulting support can aid you in establishing an efficient new Help Desk Call Center or revamping your current one, selecting or customizing Help Desk Call Center software to address the particular needs of your business, or providing occasional phone support staff to work with your in-house Help Desk Call Center resources during unusually busy situations like software transitions, major updates, or rolling out new business software.
Progent's Help Desk staff of experienced information technology professionals provides your computer users in Brisbane Queensland instant assistance from an effective support group with extensive background delivering phone consulting and remote diagnostics for computer environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Call Center perception as a crucial enabler of business productivity, and Progent's target is to resolve and not simply record technical issues.
- Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting staff offers phone-based professional engineering expertise and education in key business application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting, customization, and training for popular Microsoft business applications including CRM, Project, Office Word, and Microsoft 365 Excel. To learn more information about Progent's expertise, customization, and education services, visit Progent's Applications Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center consultants offer advanced remote and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of Microsoft System Center2, extend or optimize an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers organizations in Brisbane Queensland online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can configure SCOM to suit your environment so your computer maintenance is proactive rather than reactive. By exposing emerging trouble spots before they grow into crashes, automated monitoring can head off stressful and expensive information system breakdowns. Progent can also deploy system monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or systems that incorporate a combination of OS platforms.
How Your Brisbane Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency online assistance with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or see Contact Progent.
For businesses and new businesses in Brisbane Queensland, Progent's phone-based network support specialists can provide expert and affordable system support the moment your business requires it. Over two decades of delivering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to refine online connectivity tools to solve IT problems quickly while avoiding the cost and lost time that comes with on-premises service calls.
Even if your Brisbane business has a regular independent consultant or maintains a full time IT staff that know how to handle ordinary network issues, Progent's Microsoft certified consultants can provide a convenient and transparent remote expansion of your on-site resources in cases when your usual service personnel either lack the time or the experience to fix unexpected network emergencies or especially complex integration projects.
Benefits of Progent's IT Support for Companies in Brisbane Queensland
Progent's online technical help services enable your Brisbane business to realize the benefits of timely, expert network support without the expense of maintaining an in-house IT staff. Your information system will acquire added business value by being more available, efficient, and protected. Advantages to your company include:
- Convenient virtual expansion of your local support resources
With most businesses in Brisbane Queensland, nearby computer service resources, whether consisting of outside consultants or an in-house maintenance staff, can resolve typical network problems. However, serious problems may spring up when local support personnel are overstretched or unavailable, and some trouble may be associated with technology that is beyond the scope of your onsite support personnel. In these instances, Progent's online support specialists offer a convenient, quick, and affordable way to augment your regular resources and to transfer useful knowledge to increase your ability to deal with future problems in-house.
- Less Reliance on Freelance Service Providers
For IT maintenance, smaller organizations often rely on independent freelance service providers. Although independent consultants have less overhead than larger service firms and can afford to charge marginally less, they are occasionally overextended, making it impossible to respond rapidly to crisis situations. If an independent consultant is busy with another customer, ill, on a trip, or in training, the absence of reserve help may force your company to wait for help during an IT crisis. As your company grows, system unavailability and trouble with vital software become more expensive. The money you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent offers a reliable source of reserve service experts to make sure your network stays up and running.
- Build a Scalable Foundation for Seamless Growth
Organizations typically start with an IT system implemented on a shoestring budget. Lacking a strong infrastructure, slap-dash fixes often get thrown on top of a weak foundation. When a network grows, reliability and expandability problems can impede the productivity of the organization. Such badly designed environments need proper assessment, intelligent strategic planning, and broad-based IT expertise to evolve to a system architecture able to provide the stable foundation to handle current business requirements and simplify future expansion.
- Work with Solution Providers Instead of Technology Sellers
Smaller offices require guidance and technical education to navigate through an increasingly complicated maze of product alternatives available for promoting business growth and enhancing efficiency. These companies do not need a network consultant who is trying to earn a commission on a certain vendor's technology. Network support and product selling can lead to a situation where the proposed
solution is designed around a profitable technology rather than the true requirements of a client. Progent avoids these conflicts of interest by selling only services instead of products. This enables Progent to match IT expertise with the real needs of customers.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of IT experience, fine tuned remote support tools, and familiarity with enterprise networking allow companies to avoid the limitations of excessive dependence on smaller consulting firms, individual freelance consultants, or over-stretched internal resources.
Progent adds value by offering:
- Certified Expertise in Microsoft's Entire Line of Server Platforms
Progent can provide world-class expertise for Microsoft's popular server products with services such as Microsoft Windows Server 2022 solution design and integration expertise, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment support, Windows Server 2008 migration, Windows 2003 Server maintenance, MS Exchange Server 2019 integration, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Exchange 2003 Server moves, plus Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing model is to charge for online support and in-person help per minute. Consequently, you are billed just for received services. Progent does not demand a more expensive rate for off-hours or priority service, and within California or in regions where Progent offers in-person service, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no minimum charge and asks no monthly commitment for support services delivered during regular working hours. Many service organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids large bills for fast repairs so you won't be tempted to allow minor problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to deal with problems that are within their comfort zone, Progent can concentrate on delivering hard-to-find services where Progent has little competition. Businesses who utilize trusted freelance consultants or who employ in-house support staffs benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more robust, secure, and productive.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the few consulting firms to provide round-the-clock system monitoring services based on MS Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory rather than reactive. By uncovering potential issues before they result in lost productivity, system monitoring can keep your IT network from painful and expensive availability disruptions.
How Does Our Company Begin Getting Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.