Onsite and Online Computer Network Consulting

Immediate Remote Technical Support for Brisbane Queensland Networks
For organizations in Brisbane Queensland, Progent offers online help for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have provided online support to companies in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to help with complex networking issues, plus the services of CISA and CISSP-certified security consultants to help with advanced security design and diagnostic issues.

Progent's online support experts offer exceptional leverage because they possess the real-world background and have access to the sophisticated tools required to solve the majority of information system problems rapidly. This reduces immediate costs since service calls use up fewer billable minutes. Online support also avoids the expense of dispatching a consultant to your office. Your organization benefits additionally in incidental expenses by reducing or eliminating system downtime and related losses stemming from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's advanced remote consulting know-how is particularly important in environments that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be useful.

Progent's pricing policy for online support is designed to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced only for the support that you receive. In contrast to typical remote support companies, Progent imposes no startup surcharge or minimum fees. Progent's one-minute billing unit and clean policy for billing avoid scenarios where speedy. minor repairs somehow end up as big invoices. Progent's penchant for dealing with technical issues efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined an arsenal of customized tools and field-proven methodologies that permit the highest level of effectiveness for remote technical support and troubleshooting for IT networks of all sizes. Progent's remote service group can connect to your company's system without breaching system security.

Progent's sophisticated technical support reporting system maintains extensive documentation of all support that Progent's customers have received. Progent's authorized consultants have access to the details of services delivered to each Progent customer by any Progent engineer. This archive of problems and fixes is structured as an easily retrievable internal database that permits Progent's remote technical engineers to share their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves daily. Progent's advanced accreditations and close relationships with major industry leaders including Cisco and Microsoft open up other extensive technical databases and permit priority response from vendors' in-house product engineers with the result that Progent's remote service experts are able to arrive at the most efficient solutions in the least time.

Remote support offered by Progent to clients in Brisbane Queensland include:

• Authorized Microsoft Windows Experts
  Progent's Microsoft-certified remote support engineers offer computer troubleshooting and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can help you with a wide range of platform support services such as Windows Server 2022 planning and migration expertise, Microsoft Windows Server 2019 migration, Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment, Windows Server 2008 maintenance, Microsoft Exchange Server 2019 deployment, MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration, Exchange Server 2010 monitoring and support, SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration consulting, Microsoft Teams planning and integration, Skype for Business Server planning and deployment support, Lync Server management, and Microsoft Communications Server upgrade, Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server and Project Server Online training, Microsoft Access Application Development and Troubleshooting, Small Business Server 2011 support, and Windows Essentials migration and cloud integration.

  Progent also can deliver a wide range of affordable desktop support services to assist you company to deploy, configure, troubleshoot, and administer workstations and laptops powered by Windows. Progent's PC desktop support services include offering Windows 11 planning and upgrade support and Windows 10 integration support, plus Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to centralize the administration of your desktops and cloud-connected mobile devices.

• Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
  The Cisco Certified Internetwork Expert credential is the premier accreditation for network engineers, and certifies an individual's network technology skills at the expert level. Cisco-qualified CCIEs know how to handle the most difficult challenges surrounding network infrastructure design, integration, management, protection, and repair. CCIEs can cooperate closely with Cisco's in-house engineers in isolating anomalies with Cisco IOS network management tools and coming up with alternate approaches or locating program patches. Cisco CCIEs offer exceptional value since their deep expertise allows them to solve problems quickly. In typical instances, less seasoned service providers can wrestle for many hours or days with identical tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco-qualified CCIE consultants can tie into your computer system using state-of-the-art on-line support technology in order to perform efficient, safe, and economical diagnosis and remediation.

  Progent's CCIEs offer consulting for the entire range of Cisco's top-selling family of infrastructure devices. Cisco technology consulting available from Progent includes ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers setup and debugging, Cisco Catalyst switch consulting and support services, Cisco Nexus switch support, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones support and wireless IP phones configuration, Cisco Meraki Wi-Fi access point layout and configuration, Cisco Aironet Wireless APs engineering expertise, Cisco wireless controllers consulting, Cisco VPN and Network Security Integration support, and SIP and CUBE integration solutions for SIP trunking and CUBE integration consulting. Progent also offers remote and on-premises Wi-Fi site surveys to assist you to modernize your Wi-Fi infrastructure.

• Ransomware 24x7 Hot Line: Call 800-462-8800
  Progent's Ransomware 24x7 Hot Line is intended to help you to complete the time-critical first phase in mitigating a ransomware assault by stopping the bleeding. Progent's remote ransomware expert can assist you to identify and quarantine breached servers and endpoints and protect clean resources from being compromised. If your Brisbane system has been breached by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, see Progent's Ransomware 24x7 Hot Line.

• Ransomware Recovery Services
  Progent's ransomware recovery experts can assist your Brisbane company to restore an IT network breached by a ransomware attack like Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor. Progent's team of IT security specialists have the broad range of skills necessary to rebuild all critical facets of a targeted network rapidly and with little data loss. To find out more, visit Progent's ransomware cleanup and business continuity services.

• CISSP and ISSAP Certified System Security Experts
  Progent's certified CISSP and CISSP-ISSAP cybersecurity consultants offer a range of system protection services that can enhance the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or assist your business to recuperate rapidly after a serious breach. Security services available from Progent cover in depth network security and compliance assessment using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; fast cleanup after malicious attacks; configuring firewalls; building secure mechanisms for off-site and mobile communication; protecting your email infrastructure against viruses, spam and directory harvest attacks; and managing 24x7 proactive monitoring.

• Hybrid Cloud Integration Solutions
  Progent can provide expert remote consulting services to help organizations of any size connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to design and manage hybrid ecosystems that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid architectures that seamlessly combine on-premises IT assets along with public clouds. To help you to incorporate public cloud services with networks, Progent can provide a variety of public cloud integration support services that include Microsoft 365 Exchange Online integration solutions with on-prem Exchange environments, Microsoft Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration consulting. Progent has more than two decades of experience providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.

• VMware Site Recovery Manager and NSX Planning and Deployment
  VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a consistent runbook for recovering services quickly following a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and re-protect. SRM also enables non-disruptive testing for disaster recovery, updates and fixes and can produce audit reports to verify full service restoration, validate SLAs and prove DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, configure, test and manage a DR solution powered by VMware Site Recovery Manager.

  Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and public cloud and hybrid cloud solutions that deliver maximum uptime, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high degree of automation regardless of the physical components used by the underlying network infrastructure.

• UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer remote support services to address a broad spectrum of computer technologies including network infrastructure, messaging systems, network and operational security, plus UNIX and Microsoft Windows coexistence. For server consolidation and simplified management in networks that include Linux and Microsoft Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also assist with migration from older applications to Microsoft Windows or Linux-based solutions. Progent's team-based methodology for resolving technical issues promotes quick escalation, if necessary, to engineers with appropriate experience to tackle challenging situations. This expedites solutions of critical problems, reduces lost productivity, and cuts support expense.

  Progent's UNIX/Linux support engineers can offer emergency phone-based assistance diagnosing problems affecting UNIX/Linux networks powered by popular versions of UNIX such as:
  — Apple Mac OS X
  — Sun Solaris
  — IBM AIX Operating System
  — HP-UX (Hewlett Packard UNIX)
  — Berkeley UNIX (BSD)
  — Silicon Graphics IRIX (SGI/IRIX)
  

Progent's ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, subscription-based managed services designed to enable small and mid-size businesses to utilize the same advanced IT solutions deployed by some of the industry's leading enterprises. Progent's ProSight portfolio of IT management outsourcing services covers all critical aspects of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

• ProSight LAN Watch: Network, Server, and Endpoint Monitoring
  ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT personnel and your Progent consultant so all potential issues can be addressed before they can impact your network. Learn more about ProSight LAN Watch server and desktop remote monitoring services.
• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based solution for managing your network, server, and desktop devices by providing an environment for streamlining common time-consuming jobs. These can include health monitoring, update management, automated remediation, endpoint deployment, backup and restore, anti-virus response, remote access, standard and custom scripts, asset inventory, endpoint status reports, and troubleshooting help. If ProSight LAN Watch with NinjaOne RMM identifies a serious incident, it sends an alert to your designated IT management personnel and your assigned Progent technical consultant so that emerging issues can be fixed before they impact productivity. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
• ProSight WAN Watch: Infrastructure Management
  ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, track, optimize and troubleshoot their networking appliances like routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when problems are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that require critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

• ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is an expanding suite of real-time and in-depth management reporting plug-ins created to integrate with the leading ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues like inconsistent support follow-up or endpoints with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Data Protection Services: Managed Backup and Disaster Recovery
  Progent has partnered with leading backup/restore product companies to produce ProSight Data Protection Services, a family of subscription-based management offerings that provide backup-as-a-service. ProSight DPS services automate and track your backup operations and allow non-disruptive backup and rapid recovery of important files, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps you avoid data loss caused by equipment failures, natural calamities, fire, malware like ransomware, user error, ill-intentioned employees, or application bugs. Managed services in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these managed backup services are most appropriate for your IT environment.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security vendors to provide web-based management and comprehensive security for all your email traffic. The powerful structure of Email Guard combines cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's on-premises gateway device provides a further level of inspection for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

• ProSight Multi-Factor Authentication with Duo: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
  Progent's Duo authentication service plans incorporate Cisco's Duo technology to protect against password theft through the use of two-factor authentication (2FA). Duo supports one-tap identity verification with iOS, Google Android, and other out-of-band devices. With 2FA, whenever you sign into a secured application and enter your password you are asked to verify your identity via a device that only you have and that is accessed using a separate network channel. A wide selection of devices can be used as this added form of authentication including a smartphone or watch, a hardware token, a landline telephone, etc. You can designate multiple verification devices. For details about ProSight Duo identity validation services, see Duo MFA two-factor authentication (2FA) services.

• ProSight Shared Call Desk: Outsourced and Shared Call Center Services
  Progent's Co-managed Help Desk Service provides a transparent supplement to your internal network support staff. Client access to the Service Desk, provision of technical assistance, problem escalation, ticket generation and tracking, efficiency metrics, and management of the service database are cohesive whether issues are taken care of by your in-house support organization, by Progent's team, or a mix of the two. Your business has complete flexibility to extend or reduce your part of support work as needed. Progent provides initial deployment and provisioning of the professional services PSA software plus workflow documentation, validation and training. To learn more about ProSight Shared Call Desk, visit ProSight Shared Support.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based analysis technology to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely evade traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to address the complete threat progression including protection, identification, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

• ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
  Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

• Progent's Patch Management: Software/Firmware Update Management Services
  Progent's support services for software and firmware patch management provide businesses of all sizes a versatile and cost-effective solution for evaluating, testing, scheduling, implementing, and tracking updates to your dynamic IT system. In addition to maximizing the security and functionality of your computer network, Progent's patch management services free up time for your in-house IT team to focus on line-of-business projects and activities that derive the highest business value from your information network. Read more about Progent's software/firmware update management support services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hosting solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time spent looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you're planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The interview is intended to help assess your organization's preparedness to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective security and backup/recovery system that aligns with your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for special information technology programs. Progent's rates for ongoing consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's background in these important areas of computer technology allows customers to execute critical projects economically and on schedule. Progent's project-based online consulting services include:

• Call Center Expertise
  Progent's Help Desk support programs for companies with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk services, shared Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller organizations a complete solution that handles all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides call desk services at a significant discount from Progent's regular desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.

  Progent's Help Desk sharing services allow your IT organization to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of certified technical support engineers and subject matter experts. Progent's Help Desk sharing service is a collaborative support solution built around the leading professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.

  Progent's Help Desk staff of seasoned network professionals offers your workers in Brisbane Queensland quick assistance from a dependable technical support resource with years of background offering telephone-based consulting and remote troubleshooting for IT systems based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk recognition as a solid enabler of company efficiency, and Progent's policy is to resolve rather than just annotate technical issues.

• Business Applications Services: Training, Development, and Problem Solving
  Progent's Applications Consulting staff offers remote advanced consulting support and education in specific application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, customization, and training for familiar Microsoft business applications including Microsoft CRM, Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out more about Progent's consulting, custom development, and training offerings, refer to Progent's Business Application Experts Group.

• Centralized and Automated Administration of Hybrid Cloud Environments
  Microsoft System Center unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts offer advanced remote and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of System Center2, expand or optimize your current one, migrate smoothly from a prior version of System Center, or debug your System Center environment.

• Online Hybrid Network Monitoring and Reporting Support
  Progent can deliver companies in Brisbane Queensland remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services. Progent can configure Operations Manager for your business so your network maintenance is proactive and automated. By anticipating looming issues before they cause downtime, remote monitoring can avoid disruptive and expensive information system breakdowns. Progent can also assist with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or environments powered by multiple OS platforms.

Even if your Brisbane organization deals with a local freelance consultant or employs an in-house IT staff that know how to handle day-to-day computer issues, Progent's Microsoft certified engineers can offer an easy and transparent virtual extension of your on-site resources in cases when your usual service personnel either lack the bandwidth or the expertise to solve unexpected network emergencies or particularly tough integration problems.

Advantages of Progent's Network Help for Companies in Brisbane Queensland
Progent's remote support services allow your Brisbane organization to enjoy the advantages of immediate, expert network support without the cost of managing an in-house IT staff. Your information system will acquire added strategic worth by being more reliable, efficient, and secure. Advantages to your company include:

• Seamless remote extension of your on-site IT resources
  For most companies in Brisbane Queensland, local network support resources, whether made up of outside consultants or an in-house IT staff, can handle typical technical issues. On the other hand, major troubles may occur when your regular resources are overstretched or unavailable, and some problems may stem from IT products that is beyond the scope of your onsite service technicians. In these situations, Progent's on-call service professionals give you an easy, quick, and affordable way to supplement your local resources and to pass on useful information to improve your ability to handle future problems in-house.

• Reduced Reliance on Freelance Consultants
  For IT support, smaller companies often depend on independent freelance service providers. Although independent service people carry less internal costs than larger support organizations and can afford to charge marginally less, they are sometimes overextended, making it impossible to respond rapidly to crisis situations. If an independent consultant is busy with another client, ill, on vacation, or in class, the lack of fallback help may require your business to go without help during an emergency. As your network grows, system unavailability and trouble with vital software are more expensive. The money you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent offers a ready source of backup service expertise to make sure your network stays up and running.

• Build a Solid Basis for Seamless Growth
  Companies typically begin with an IT architecture implemented on a modest budget. Lacking a robust infrastructure, band-aid fixes often get thrown on top of a weak foundation. As a company grows, reliability and expandability issues can hinder the success of the business. Such poorly designed systems need careful analysis, smart strategic planning, and extensive technical expertise to evolve to a network infrastructure able to offer the solid foundation to handle vital business requirements and ease future expansion.

• Interact with Problem Solvers Instead of Product Vendors
  Smaller offices need guidance and technical education to negotiate an ever more complex array of product options capable of promoting business growth and improving efficiency. Businesses do not need a computer engineer who is attempting to earn a commission on a specific vendor's technology. IT consulting and product selling can lead to a scenario where the proposed solution is designed around a profitable product rather than the true needs of a client. Progent eliminates these conflicts by selling just services rather than products. This enables Progent to align technical consulting with the real interests of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of IT knowledge, fine tuned remote support software, and familiarity with corporate IT enable offices to escape the pitfalls of exclusive reliance on smaller consulting firms, independent freelance consultants, or limited internal resources.

Progent adds value by offering:

• Certified Knowledge of Microsoft's Complete Line of Server Platforms
  Progent can provide in-depth expertise for Microsoft's popular server products with services that include Windows Server 2022 planning and migration expertise, Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration support, Windows Server 2008 upgrades, Microsoft Windows Server 2003 maintenance, MS Exchange 2019 deployment, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration, Exchange 2010 Server maintenance, Exchange 2007 Server and Exchange Server 2003 moves, plus MS SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL 2012 maintenance.

• Value Pricing
  Progent's pricing policy is to charge for online service and on-site visits per minute. Consequently, you pay exclusively for delivered support. Progent does not demand a higher rate for off-hours or emergency support, and inside California or in regions where Progent provides on-site service, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no minimum charge and requires no monthly commitment for services delivered during regular working hours. Many support organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with big bills for quick fixes so you will not be forced to allow minor problems to fester.

• Knowledge Transfer
  Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to deal with technical issues that are within their scope, Progent can concentrate on delivering hard-to-find skills where Progent has little competition. Businesses who utilize familiar freelance consultants or who maintain in-house IT personnel benefit when Progent transfers information about new technology and tested processes to make their networks more reliable, protected, and efficient.

• Automated Network Monitoring with MS Operations Manager
  Progent is one of the only support firms to offer 24x7 remote tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your computer support to be proactive instead of reactive. By revealing possible issues before they cause downtime, system monitoring can keep your IT network from painful and expensive service disruptions.