Onsite and Remote Computer Consulting

Fast and Affordable Remote Help for Brisbane Queensland Computer Systems
For businesses located in Brisbane Queensland, Progent offers online help for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered online troubleshooting to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to solve complex infrastructure problems, plus the services of CISSP-qualified cybersecurity experts to help with high-level security design and diagnostic jobs.

Progent's remote support experts offer excellent leverage because they have the real-world background and are equipped with the sophisticated tools required to resolve the majority of network problems quickly. This lowers direct costs because service calls require fewer chargeable minutes. Online help also avoids the cost of dispatching an engineer to your office. Your company benefits even more in indirect costs by minimizing or avoiding system downtime and associated losses resulting from business disruption, upset clients, unproductive employees, and distracted executives. Progent's advanced online consulting experience is especially important for organizations that depend on public clouds for critical infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be an option.

Progent's billing policy for remote help is designed to leverage your network support dollar. Progent bills per minute for phone assistance, so you are invoiced just for the services that you actually get. In contrast to many online service firms, Progent imposes no startup surcharge or minimum payments. Progent's per-minute billing unit and clean policy for pricing prevent scenarios where fast fixes manage to end up as substantial bills. Progent's skill at solving problems quickly means you spends less cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned an array of customized technologies and field-tested processes that allow the highest level of effectiveness for online consulting and troubleshooting for information systems of all sizes. Progent provides safe VPN support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the consultants of Progent's online support team to communicate with your computer system remotely without compromising corporate security.

Progent's powerful service reporting application maintains thorough histories describing all service that Progent's clients have been provided. Progent's staff engineers have the benefit of the history of services delivered to each customer by any consultant. This history of trouble tickets and responses is structured as an easily accessible internal database that enables Progent's remote support engineers to communicate their experiences company-wide to ensure that the effectiveness of Progent's support services improves daily. Progent's high-level accreditations and working relationships with important vendors including Cisco and Microsoft open up additional massive support knowledge bases and allow fast access to vendors' in-house product engineers with the result that Progent's remote consulting specialists can determine optimal solutions in the least time.

Remote support offered by Progent to customers in Brisbane Queensland include:

• Authorized Microsoft Windows Support
  Progent's Microsoft-certified remote service experts can provide computer problem solving and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can help your company with a broad range of platform support such as Microsoft Windows Server 2022 planning and integration services, Windows Server 2019 migration, Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 maintenance, MS Exchange 2019 deployment, Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 consulting, Microsoft Exchange Server 2010 maintenance, SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration and hybrid deployment support, Microsoft Teams expertise, Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server troubleshooting, Microsoft Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support, Systems Center Operations Manager resource monitoring and reporting, Project Server and Project Server Online training, Microsoft Office Access Development and Training, Small Business Server support, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent in addition can deliver a broad array of affordable desktop consulting and support services to help you company to deploy, configure, troubleshoot, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's desktop support services include offering Windows 11 system design and migration consulting and Windows 10 configuration assistance, as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to centralize the administration of your desktops along with your web-facing tablets and smartphones.

• Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
  The Cisco CCIE certification is the highest accreditation for network infrastructure consultants, and certifies an individual's network technology skills at the expert level. Cisco-qualified CCIEs know how to resolve even the most difficult problems associated with network infrastructure design, integration, maintenance, protection, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's in-house product support engineers in isolating problems with Cisco IOS Software network administration utilities and developing alternate approaches or identifying software updates. Cisco CCIEs offer exceptional value because their broad experience allows them to fix problems rapidly. In many instances, less qualified consultants can struggle for hours or days with identical problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE support experts can connect to your computer system via advanced remote troubleshooting tools in order to provide fast, secure, and affordable analysis and remediation.

  Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's industry-leading selection of infrastructure devices by offering consulting services such as:

  • ASA Next Generation Firewalls with Firepower Services Integration and Debugging
  • Cisco Routers Consulting Expertise
  • Catalyst Switches Configuration and Maintenance Expertise
  • Nexus Switches Deployment Expertise
  • Cisco Meraki MS Switches Support and Troubleshooting Expertise
  • Cisco Aironet Wireless Access Points Consulting Support
  • Cisco Wireless Controllers Integration Consulting
  • Cisco Meraki Wireless Access Points Consulting Expertise
  • Cisco Unified Communications Manager and CallManager Integration and Troubleshooting
  • Cisco VoIP Phones and IP Video Phones Consulting Services and Wireless VoIP Phone Configuration
  • Cisco VPN Integration Assistance
  • SIP and CUBE Integration Solutions: SIP Trunks and Cisco CUBE Integration Expertise

• CISM and CISSP Premier Network Security Experts
  Progent's accredited CISM and CISSP security and compliance consultants can provide a variety of system protection solutions that can strengthen the defenses of your Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or assist your business to recuperate quickly after a serious penetration. Security support services available from Progent cover in depth data security and compliance audits utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; rapid recovery from virus and worm assaults; configuring firewalls; building secure techniques for remote and mobile connectivity; protecting your email system from spam and directory harvest attacks; and setting up 24x7 proactive monitoring.

• Cloud Integration Solutions
  Progent can provide expert online consulting to help companies of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your IT team to design and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid architectures that combine on-premises resources as well as public clouds. To help you to integrate cloud services with networks, Progent offers a variety of public cloud migration services such as Microsoft 365 Exchange Online integration with on-prem Exchange, Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of experience providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.

• VMware Site Recovery Manager Planning and Deployment
  VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and test a consistent process for restoring applications and services quickly after an outage. SRM provides centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also supports transparent testing for disaster recovery, upgrades and patches and can generate reports to verify full service recovery, validate Service Level Agreements and demonstrate compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help your organization to plan, configure, test and manage a DR system powered by VMware SRM.

  Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud solutions that deliver maximum availability, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high level of automation regardless of the physical components making up the basic network infrastructure.

• UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX/Linux experts and macOS and OS X specialists offer phone-based consulting services to cover a wide spectrum of information technologies including network infrastructure, messaging solutions, system and operational security, plus UNIX/Linux and Windows coexistence. For server economization and easy administration in networks that combine Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with transitioning from legacy systems to Microsoft Windows or Linux-based solutions. Progent's team-oriented methodology for resolving technical issues promotes quick escalation, when required, to engineers with task-relevant expertise to tackle challenging scenarios. This expedites repair of critical problems, minimizes network downtime, and cuts service costs.

  Important Linux versions for which Progent can provide expert support include:
  — RedHat Linux
  — SUSE
  — Debian-GNU
  — Slackware Linux
  — Ubuntu
  

Progent's ProSight Subscription-based Managed Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, flat-rate services intended to enable small and medium-size businesses to benefit from the same advanced technology used by many of the industry's top enterprises. The ProSight series of outsourced network management services addresses all key facets of modern networking including email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior machine learning tools to guard endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to automate the complete malware attack progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
  Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies incorporated within one agent accessible from a single console. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your company's specific needs and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

• ProSight Data Protection Services: Managed Backup and Disaster Recovery
  Progent has worked with advanced backup technology vendors to create ProSight Data Protection Services (DPS), a selection of management offerings that provide backup-as-a-service. ProSight DPS products manage and track your backup operations and enable non-disruptive backup and rapid restoration of critical files/folders, apps, system images, and VMs. ProSight DPS lets you avoid data loss resulting from equipment breakdown, natural disasters, fire, cyber attacks such as ransomware, user mistakes, ill-intentioned insiders, or software bugs. Managed services available in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these fully managed backup services are best suited for your network.

• Progent's Patch Management: Patch Management Services
  Progent's managed services for software and firmware patch management provide businesses of all sizes a flexible and affordable alternative for assessing, validating, scheduling, applying, and documenting updates to your ever-evolving IT system. Besides optimizing the protection and reliability of your computer environment, Progent's patch management services permit your IT staff to concentrate on more strategic initiatives and tasks that deliver the highest business value from your information network. Read more about Progent's software/firmware update management services.

• ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
  Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to defend against password theft by using two-factor authentication. Duo enables one-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. Using 2FA, when you log into a protected application and enter your password you are asked to verify who you are via a device that only you have and that is accessed using a separate network channel. A wide selection of devices can be used for this added means of authentication including a smartphone or watch, a hardware/software token, a landline telephone, etc. You may register several validation devices. For more information about Duo two-factor identity validation services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security.

• ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is an expanding line of real-time and in-depth reporting utilities designed to work with the top ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues such as spotty support follow-up or endpoints with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver web-based control and world-class protection for your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more information, see Email Guard spam and content filtering.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, monitor, optimize and troubleshoot their networking hardware like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are always current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious management activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that require important updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.

• ProSight LAN Watch: Server and Desktop Remote Monitoring Services
  ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so all potential problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Infrastructure Documentation and Password Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can save up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's ability to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective AV and backup/recovery system that aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for special information technology projects. Progent's rates for ongoing development or consulting projects are determined based on the level of expertise of the consultants assigned. Progent's experience with these important areas of information technology enables customers to execute critical projects within budget and on time. Progent's project-based remote engineering services include:

• Call Center Support
  Progent's Call Center service offerings for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, shared Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that manages all facets of online desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides service desk support at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve challenging issues.

  Progent's Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk support seamlessly between your IT staff and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution built around the leading professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

  Progent's Call Center staff of experienced information technology experts provides your customers in Brisbane Queensland quick assistance from an effective technical support group with years of background offering phone consulting and online troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk perception as a solid contributor to business performance, and Progent's intent is to resolve rather than merely report network issues.

• Applications Services: Education, Customization, and Problem Solving
  Progent's Applications Experts staff can supply phone-based professional engineering support and education in specific business application areas such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and training for familiar Microsoft applications such as CRM, Microsoft Project, Microsoft 365 Word, and Office Excel. For more information concerning Progent's consulting, custom development, and training offerings, go to Progent's Applications Experts Services.

• Unified and Automated Management of Hybrid Cloud Environments
  System Center unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center consultants can provide world-class remote and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of System Center2, extend or optimize an existing one, migrate efficiently from a prior release of System Center, or debug your System Center environment.

• Remote IT Infrastructure Monitoring and Reporting Support
  Progent offers companies in Brisbane Queensland online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can tune SCOM to accommodate your environment so that your network support is proactive rather than reactive. By uncovering looming issues before they evolve into crashes, remote monitoring can ward off inconvenient and expensive information system crises. Progent can also assist with network monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Windows networks, or systems based on a variety of OS platforms.

Even if your Brisbane company deals with a local freelance support technician or employs an in-house IT staff that know how to deal with day-to-day computer issues, Progent's Microsoft and Cisco certified engineers can still provide a convenient and seamless virtual extension of your local resources in cases when your regular service personnel either lack the availability or the knowledge to fix sudden system crises or particularly tough integration problems.

Benefits of Progent's IT Support for Businesses in Brisbane Queensland
Progent's remote network troubleshooting services enable your Brisbane business to have the benefits of on-call, expert network support without the cost of managing a full-time IT staff. Your information system will derive greater strategic value by being more reliable, productive, and protected. Benefits to your business include:

• Convenient remote extension of your on-site support resources
  For most organizations in Brisbane Queensland, nearby computer service providers, whether consisting of freelance consultants or an in-house IT staff, can solve the majority of technical issues. On the other hand, IT crises may strike when your regular resources are too busy or absent, and some problems may be associated with technology that is beyond the scope of your usual support personnel. In these situations, Progent's online support experts provide an easy, fast, and budget-friendly solution to augment your regular resources and to pass on valuable knowledge to increase your ability to resolve future problems in-house.

• Less Reliance on Individual Consultants
  For network maintenance, smaller companies commonly rely on independent freelance service providers. While freelance service people carry smaller internal costs than larger consulting firms and can afford to charge lower rates, they are occasionally overextended, making it difficult to respond quickly to urgent situations. If a freelance consultant is occupied with another client, ill, on a trip, or in class, the absence of fallback help may require your company to wait for assistance during an emergency. As your company grows, network downtime and problems with critical software become more expensive. The budget you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent offers a dependable source of reserve support expertise to insure your network stays available.

• Build a Scalable Foundation for Seamless Expansion
  Businesses typically begin with an IT system created on a modest budget. Without a robust infrastructure, band-aid repairs often get thrown on top of a weak foundation. As a network grows, reliability and scalability issues can hinder the productivity of the business. Such badly designed systems need careful assessment, smart strategic planning, and broad-based IT knowledge to upgrade to a system infrastructure able to provide the solid foundation to handle current business requirements and facilitate downstream expansion.

• Interact with Solution Providers Rather Than Technology Resellers
  Smaller offices need guidance and technical training to navigate through an increasingly complex array of technology options capable of accelerating business success and enhancing productivity. They do not need a computer engineer who is motivated to resell a specific vendor's products. Network consulting and product selling can result in a scenario where the recommended solution is designed around a predetermined product rather than the genuine requirements of a client. Progent avoids these conflicts by selling only services rather than products. This allows Progent to align technical consulting with the real needs of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of technical knowledge, refined support tools, and understanding of enterprise networking allow companies to avoid the limitations of exclusive reliance on smaller service organizations, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by providing:

• Certified Expertise in Microsoft's Entire Family of Server Platforms
  Progent offers world-class support for Microsoft's powerful server platforms with services such as Windows Server 2022 solution design and integration expertise, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment consulting, Microsoft Windows Server 2008 upgrades, Microsoft Windows 2003 upgrades, Microsoft Exchange 2019 Server integration, Microsoft Exchange 2016 migration, Exchange 2013 configuration, Microsoft Exchange 2010 Server support, Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL 2012 maintenance.

• Value Pricing
  Progent's pricing model is to bill for online support and on-premises visits by the minute. As a result, you owe exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or priority support, and within California or in regions where Progent provides on-site service, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no service activation charge and asks no retainer for support services provided during normal business hours. Many service firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for fast fixes so you will not be forced to allow less critical problems to fester.

• Full Documentation of Delivered Services
  Progent has created a comprehensive service reporting system that records and formats detailed documentation for all delivered support activities. Unlike some independent consultants or local support organizations who provide scant documentation or details of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service documentation transmitted by each consultant to every client. The discipline of documenting and archiving service activity allows more efficient service and avoids a slew of common misfortunes such as when a support customer is effectively held captive to a consultant who won't let go of vital service information.

• Remote Server Monitoring with Microsoft Operations Manager
  Progent is one of the few IT service companies to provide 24x7 remote tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By revealing possible problems before they cause downtime, system monitoring can save your information network from stressful and expensive availability disruptions.