Fast Remote Troubleshooting for Brisbane Queensland Information Networks
For businesses located in Brisbane Queensland, Progent provides online technical support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have delivered remote support to businesses in every state in the U.S. (See testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified network specialists to solve challenging infrastructure problems, plus the assistance of CISSP-qualified security consultants to handle advanced security design and diagnostic jobs.
Progent's remote technical support engineers offer exceptional value because they have the real-world experience and are equipped with the sophisticated technology required to resolve the majority of network problems rapidly. This lowers direct expenses since service calls require minimal chargeable consulting minutes. Online support also avoids the cost of sending an engineer to your site. Your organization saves even more in indirect costs by reducing or eliminating system downtime and associated losses resulting from business disruption, upset clients, unproductive workers, and distracted management. Progent's advanced remote technical support expertise is especially valuable for businesses that depend on public clouds for critical network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be useful.
Progent's billing policy for remote support is structured to stretch your network support dollar. Progent bills by the minute for telephone-based assistance, so you are billed just for the support that you actually get. Unlike typical online support firms, Progent asks for no initialization charge or minimum fees. Progent's one-minute billing unit and simple model for pricing do away with scenarios where speedy. minor solutions somehow turn into large tabs. Progent's penchant for disposing of problems quickly means your business saves money.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined an arsenal of customized tools and proven processes that ensure the highest degree of efficiency for remote engineering help and repair for computer networks of any size. Progent provides safe Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the staff of Progent's remote service group to interface to your computer system without violating corporate security.
Progent's advanced customer support database application includes comprehensive histories describing the service that Progent's clients have been provided. Progent's authorized service personnel have access to the specifics of all help delivered to every customer by every Progent consultant. This archive of issues and resolutions is stored as a quickly searchable support database that enables Progent's remote support professionals to communicate their knowledge company-wide to make sure that the effectiveness of Progent's technical support improves daily. Progent's extensive list of certifications and close relationships with major industry leaders including Cisco and Microsoft make available additional vast technical support knowledge bases and permit priority response from manufacturers' in-house product engineers so Progent's remote consulting experts can come up with the most efficient resolutions in the least time.
Online support available from Progent to companies in Brisbane Queensland include:
Authorized Microsoft Windows Experts
Progent's Microsoft-premier online support experts can deliver computer system repair and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can help your company with a wide variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration expertise, Microsoft Teams consulting, Skype for Business planning and deployment consulting, Lync Server integration, and Office Communications Server upgrade,
Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also offers a broad range of affordable PC desktop consulting and support services to help you business to deploy, configure, troubleshoot, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 upgrade support plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to streamline the management of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier recognition for networking professionals, and validates a consultant's networking skills at the master level. CCIEs can resolve the most complex problems surrounding network design, integration, administration, compliance, and repair. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house engineers in isolating problems with IOS network management tools and developing alternate approaches or identifying software updates. CCIEs represent an excellent cost-effectiveness because their deep expertise permits them to find solutions for problems quickly. In many instances, less seasoned engineers can struggle for many hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco-qualified CCIE support experts can interface to your network using state-of-the-art remote support tools in order to provide fast, secure, and affordable diagnosis and remediation.
Progent's Cisco CCIEs can provide consulting for all of Cisco's top-selling family of connectivity products. Cisco infrastructure consulting offered by Progent includes ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers planning and management, Cisco Catalyst switch consulting and support services, Cisco Nexus switch consulting and support, Cisco Meraki switches consulting services, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones support and Cisco wireless IP phones integration, Cisco Meraki wireless access point layout and set up, Aironet Wireless Access Points engineering support, Cisco wireless controllers consulting, Cisco VPN and Security Setup and troubleshooting support, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent also offers remote and on-premises Wi-Fi site surveys to assist you to optimize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a range of system protection services to improve the immunity of your Microsoft Windows, Apple macOS and OS X, Linux environment against assaults or help your company to recuperate quickly following a serious penetration. Security solutions offered by Progent cover thorough information security and compliance audits using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; rapid cleanup after virus and worm attacks; integrating firewalls; establishing secure techniques for off-site and mobile connectivity; protecting your messaging system against spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced remote consulting services to help companies of any size connect their information networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid network models that combine on-premises resources along with cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of cloud integration services that include Microsoft 365 integration with local Exchange deployments,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than two decades of background delivering high-level consulting expertise online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a consistent process for restoring applications and services quickly following a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, updates and fixes and can produce audit reports to confirm complete service recovery, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help your organization to design, configure, test and maintain a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud environments that provide high uptime, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high degree of automation independent of the physical components used by the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists can provide online consulting services to cover a wide array of computer technologies such as system architecture, messaging systems, network and process security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and simplified management in networks that include Linux with Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also help with migration from legacy applications to Microsoft Windows or Linux-based solutions. Progent's team-oriented methodology for solving network issues promotes quick escalation, if necessary, to consultants with appropriate experience to tackle complex scenarios. This expedites solutions of urgent problems, reduces lost productivity, and lowers support expense.
Major Linux platforms for which Progent can provide expert support include:
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, fixed-price services designed to enable small and medium-size organizations to benefit from the same advanced technology used by some of the industry's top enterprises. The ProSight series of network monitoring and management services covers all critical aspects of information technology such as email protection, security and compliance, automated backup/recovery, infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis tools to guard endpoint devices as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to automate the entire malware attack progression including blocking, detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you prove compliance with government and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also assist you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has worked with advanced backup/restore technology companies to create ProSight Data Protection Services (DPS), a selection of management outsourcing plans that deliver backup-as-a-service. ProSight DPS products automate and track your backup operations and enable non-disruptive backup and fast restoration of vital files, applications, system images, plus VMs. ProSight DPS helps you protect against data loss caused by equipment breakdown, natural disasters, fire, cyber attacks such as ransomware, human mistakes, malicious employees, or application bugs. Managed backup services available in the ProSight DPS selection include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these fully managed backup services are most appropriate for your network.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's support services for software and firmware patch management offer businesses of any size a flexible and cost-effective solution for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your ever-evolving information network. In addition to optimizing the security and functionality of your computer environment, Progent's patch management services allow your in-house IT staff to concentrate on line-of-business projects and tasks that derive the highest business value from your network. Find out more about Progent's software/firmware update management support services.
- ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
Progent's Duo authentication service plans incorporate Cisco's Duo technology to defend against compromised passwords by using two-factor authentication. Duo enables one-tap identity verification on iOS, Android, and other personal devices. Using Duo 2FA, whenever you sign into a protected application and enter your password you are asked to confirm who you are on a device that only you possess and that uses a different ("out-of-band") network channel. A broad selection of devices can be utilized for this second form of authentication including a smartphone or wearable, a hardware token, a landline phone, etc. You can register several validation devices. To learn more about Duo two-factor identity authentication services, visit Cisco Duo MFA two-factor authentication services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security vendors to provide centralized management and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the local security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, optimize and troubleshoot their networking appliances like switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that require important updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT personnel and your Progent consultant so any potential problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can save up to 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an unbiased assessment of the health of their network. Powered by some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with data security standards, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's preparedness to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup/recovery environment that meets your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent can provide the services of world-class online consulting professionals for special IT projects. Billing charges for longer-term development or consulting tasks are set based on the level of expertise of the consultants involved. Progent's background in these important areas of information technology enables clients to complete critical initiatives economically and on schedule. Progent's project-based online engineering services include:
How Your Brisbane Business Can Contact Progent's Remote Support Professionals
Help Desk Call Center Services
Progent's Call Center support alternatives for businesses with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Helpdesk services, and Help Desk consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that manages all aspects of online Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount from Progent's regular desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle challenging problems.
Progent's Help Desk Call Center consulting support can guide you in building an efficient new Help Desk or revamping your current one, selecting or enhancing Help Desk Call Center application software to meet the special needs of your company, or adding temporary online personnel to supplement your internal Help Desk resources during high-demand scenarios such as software migrations, major updates, or rolling out brand new business software.
Progent's Help Desk Call Center staff of seasoned information technology experts provides your computer users in Brisbane Queensland rapid contact with an effective technical support resource with substantial background delivering telephone-based support and remote troubleshooting for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Call Center the reputation as a key contributor to company success, and Progent's aim is to solve and not simply document technical issues.
- Business Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting staff provides remote and in-depth consulting expertise and education in specific application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting, customization, and training for Microsoft applications including CRM, MS Office Project, Microsoft 365 Word, and Office Excel. To find out more information concerning Progent's consulting, custom programming, and education services, go to Progent's Applications Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate efficiently from a previous release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers organizations in Brisbane Queensland remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to suit your business so your IT support is proactive rather than reactive. By detecting looming issues before they result in downtime, system monitoring can ward off disruptive and expensive service crises. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or networks based on a mix of OS platforms.
To get in touch with Progent about emergency phone-based support with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.
For companies and new ventures in Brisbane Queensland, Progent's phone-based computer support specialists are ready to deliver professional and economical IT help the instant your company requires it. More than 15 years of delivering online technical assistance has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity technology to solve IT problems quickly while eliminating the cost and lost productivity that comes with in-person support visits.
Even if your Brisbane office relies on a local freelance support technician or employs an in-house IT staff that can handle typical network issues, ProgentÔŅĹs Microsoft certified engineers can still provide a convenient and seamless remote extension of your local resources in cases when your regular IT support personnel either don't have the time or the experience to resolve unexpected system emergencies or especially complicated integration projects.
Details of Progent's Online Network Services for Brisbane Queensland
Progent's online help, remote troubleshooting, network security expertise, and network management services offer businesses in Brisbane Queensland the greatest leverage for your support budget. Whether you require occasional phone help and Internet-based troubleshooting or full-time Help Desk support and network management, Progent's professionals can provide your office enterprise-level network support while allowing you to avoid the expense and administration overhead of maintaining a large internal IT organization. Highlights of Progent's National Remote Support services include:
- Fast Telephone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified engineers can provide fast and affordable expertise to companies in Brisbane Queensland and is also ideal for customers in more remote areas that lack consultants with proven expertise supporting Microsoft's current family of server platforms. All Progent phone support staff have over 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner support firm, Progent has access to a wide array of Microsoft support tools, technical information, and on-going education.
- By the Minute Billing to Reduce Expenses
Progent offers online support on a minute-by-minute basis, so you are billed only for the services you receive. Progent has no minimum charge for phone service and asks for no monthly subscription fee for support services delivered during normal working hours. This protects you from facing big invoices for quick repairs.
- Access to Cisco Network Infrastructure Professionals
Progent's registered experts for Cisco offers the services of on-staff professionals who have experience in planning, deploying, and managing networking solutions based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to build high-speed, reliable, and protected infrastructure for fixed and mobile networking.
- Application Specialists Consulting
Progent's core consulting services include technology integration, Microsoft Exchange Server expertise, system security design, and Co-managed Help Desk services. Progent's Application Experts group can provide world-class consulting support in critical application areas. Support offered by the Application Experts Team includes:
Microsoft Dynamics GP Consulting and Programming
Microsoft Office Project Training
Microsoft Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Consulting and Training
Power BI Integration Consulting
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL 2016 Software Development, and Microsoft SQL 2014 Application Programming and Debugging
Oracle Management and Application Programming
MySQL Management Support and Application Programming
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By offering a convenient one-stop source for network generalists and specialists, Progent is able to deliver timely, inexpensive, and comprehensive IT solutions that fit the specific needs of your company.
- Advanced Remote Connectivity Software
Protected remote access permits Progent's service experts to see precisely what your users see. This makes it easier to find fast solutions to problems that might otherwise require a costly personal visit. Cutting-edge online access software and experienced technicians combine to enable Progent to resolve most IT issues quickly and affordably. Progent is a pioneer in online troubleshooting and automated system analysis.
- Compatibility with Leading VPN Products
Progent can provide secure VPN access for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- 24x7 Service for Maximum System Uptime
For organizations with vital applications, Progent can provide optional round-the-clock online technical services. Combined with automated 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this offering can help produce high system uptime.
- Help Desk Outsourcing
Progent's Help Desk support services are intended especially for budget-constrained offices whose workers require instant access to a Help Desk Call Center with expert phone support and complete escalation capability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of technical background, fine tuned support software, and understanding of enterprise networking allow businesses to escape the limitations of excessive dependence on smaller service firms, independent freelance service providers, or over-stretched internal resources.
Progent adds value by providing:
How Does My Business Start Getting Remote Computer Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier experts average more than a decade of real-world professional background, at the front lines of network support, performing a wide variety of IT projects for a large array of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its support personnel. This guarantees that you get not just expert IT help, but also a consultant with proven approaches for applying computer knowledge to fix actual network problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for remote support and in-person help per minute. Consequently, you are invoiced just for received services. Progent does not demand a higher rate for off-hours or emergency service, and inside California or in areas where Progent offers on-premises service, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent imposes no initialization charge and asks no retainer for services delivered during regular working hours. Many service firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for quick fixes so you won't be tempted to allow simple problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to resolve problems that are within their scope, Progent can concentrate on offering high-value skills where Progent faces few competitors. Businesses who utilize trusted independent consultants or who employ internal IT staffs benefit when Progent passes on knowledge about new technology and proven processes to make their networks more robust, secure, and efficient.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the only IT service companies to provide round-the-clock system tracking services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory rather than reactive. By uncovering potential issues before they cause lost productivity, system monitoring can save your IT network from painful and expensive service losses.
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.