Fast and Affordable Remote Troubleshooting for Brisbane Queensland Information Networks
For organizations in Brisbane Queensland, Progent offers online support for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered online troubleshooting to companies in every state in the United States. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to solve challenging infrastructure problems, as well as the assistance of CISA and CISSP-accredited security consultants to help with high-level security design and diagnostic jobs.
Progent's online support experts offer exceptional value due to the fact that they possess the practical experience and are equipped with the advanced technology needed to resolve most network problems rapidly. Efficient support reduces immediate costs since solutions require minimal chargeable minutes. Remote help also eliminates the expense of sending a consultant to your location. Your company benefits even more with incidental costs by reducing or eliminating network downtime and related losses resulting from business discontinuity, upset clients, unproductive workers, and distracted management. Progent's advanced remote technical support experience is especially helpful for businesses that rely on public clouds for vital infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be useful.
Progent's pricing policy for remote help is designed to stretch your network support dollar. Progent bills on a per-minute basis for phone consulting, so you are invoiced exclusively for the services that you actually get. Unlike many online service companies, Progent requires no initialization surcharge or minimum fees. Progent's one-minute granularity and simple model for billing eliminate scenarios where speedy. minor solutions somehow end up as major invoices. Progent's penchant for dealing with problems quickly means you saves money.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined a set of optimized technologies and field-proven processes that ensure the maximum degree of effectiveness for remote help and repair for computer networks of any size. Progent provides protected VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the staff of Progent's Technical Response Center to link to your company's system remotely without breaching network security.
Progent's advanced technical support reporting application maintains comprehensive documentation of all service that Progent's customers have been provided. Progent's staff consultants have the benefit of the records of services delivered to each Progent customer by any Progent consultant. This history of anomalies and repairs is organized as an easily exploitable internal database that allows Progent's remote support engineers to share their knowledge with the whole team to make sure that the value of Progent's technical support improves daily. Progent's advanced accreditations and close relationships with major technology companies including Cisco and Microsoft make available additional massive technical databases and allow fast response from manufacturers' in-house support staff with the result that Progent's online service experts are able to find the best solutions quickly.
Online support available from Progent to clients in Brisbane Queensland include:
Certified Microsoft Windows Experts
Progent's Microsoft-certified online service experts can deliver network repair and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can help your company with a wide range of technology support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange Server 2016 migration, Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint 2019 planning and integration, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Teams configuration help, Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server training,
Microsoft Access Application Development,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad array of cost-effective desktop consulting and support services to assist you company to deploy, integrate, repair, and manage desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 upgrade support as well as Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager cloud integration, and Intune consulting to centralize the administration of your desktops and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the highest accreditation for network infrastructure consultants, and indicates a consultant's technical skills at the master level. CCIEs know how to deal with the most complex problems surrounding network design, integration, maintenance, security, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with IOS Software network administration utilities and developing workarounds or locating software updates. Cisco qualified CCIEs represent an exceptional value since their deep experience permits them to fix problems rapidly. In common instances, less seasoned consultants can wrestle for hours or even days with identical tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE consultants can interface to your network using state-of-the-art on-line support technology to perform fast, safe, and economical diagnosis and repair.
Progent's CCIEs offer assistance with all of Cisco's industry-leading family of infrastructure devices. Cisco networking consulting offered by Progent includes ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch integration and support, Cisco Nexus switch consulting and support services, Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco VoIP phones and IP video desktop phones support and wireless IP phones configuration, Cisco Meraki Wi-Fi access point planning and set up, Aironet APs deployment help, Cisco wireless controllers integration consulting, Cisco VPN and Network Security Integration services, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration expertise. Progent also offers online and onsite Wi-Fi site surveys to assist you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Certified Network Security Consultants
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a variety of system protection solutions to enhance the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against attacks or help your business to recover rapidly following a serious penetration. Security solutions available from Progent cover in depth network security and compliance assessment utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Nikto; quick cleanup after virus and worm attacks; installing firewalls; designing safe techniques for off-site and mobile communication; defending your messaging infrastructure from viruses, spam and DHA attacks; and offering round-the-clock network monitoring.
Progent offers advanced remote consulting support to help businesses of any size integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid environments that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid architectures that utilize physical resources as well as cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of background providing advanced consulting services online, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a consistent process for recovering services quickly after a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, updates and patches and can produce audit reports to confirm full service recovery, validate SLAs and prove compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist you to plan, configure, test and maintain a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud environments that provide maximum availability, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high level of automation regardless of the physical components used by the underlying network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide remote consulting services to cover a broad range of information technologies including system infrastructure, email solutions, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and easy management in environments that combine Linux-based systems and Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also help with transitioning from legacy applications to Microsoft Windows or Linux solutions. Progent's group-oriented approach to resolving network issues enables quick escalation, if necessary, to consultants with task-relevant expertise to handle complex situations. This expedites solutions of critical problems, minimizes network downtime, and cuts support costs.
Progent's UNIX and Linux consultants can provide emergency online help analyzing problems within UNIX/Linux systems based on popular derivatives of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, fixed-price managed services designed to allow small and mid-size organizations to utilize the same best-of-breed technology deployed by some of the industry's leading enterprises. Progent's ProSight portfolio of IT management outsourcing services addresses all critical aspects of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to automate the entire malware attack progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate action. Progent's consultants can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup processes and enables fast restoration of critical files, apps and VMs that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver advanced support to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security vendors to provide web-based management and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further level of inspection for incoming email. For outbound email, the onsite gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map, monitor, reconfigure and troubleshoot their connectivity hardware such as routers, firewalls, and access points plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept current, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating tedious network management processes, WAN Watch can knock hours off common chores like network mapping, expanding your network, locating appliances that require critical updates, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT management staff and your Progent engineering consultant so that any looming problems can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved immediately to a different hosting solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save up to 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an objective evaluation of the health of their network. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with information security standards, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent information assurance consultant. The interview is intended to assess your company's ability to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient security and backup environment that meets your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent offers the skills of seasoned remote consulting experts for special information technology projects. Progent's charges for longer-term development or consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's background in these important areas of information technology allows clients to execute critical initiatives economically and on time. Progent's project-based remote consulting services include:
How Your Brisbane Company Can Contact Progent's Online Support Professionals
Call Center Services
Progent's Call Center service offerings for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, co-managed Helpdesk support services, and Call Center process consulting.
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all facets of remote desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount off Progent's regular desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.
Progentís Help Desk sharing services allow your business to share responsibilities for Help Desk services transparently between your IT team and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution built around the top PSA platform for managing service requests, ticketing, accountability, status tracking, and metrics.
Progent's Call Center team of veteran network experts provides your customers in Brisbane Queensland instant assistance from an efficient technical support resource with substantial experience providing phone help and remote repair service for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Call Center recognition as a major enabler of company success, and Progent's policy is to resolve rather than just document network issues.
- Business Applications Support: Training, Programming, and Integration
Progent's Applications Consulting Team can supply online professional engineering support and training in key business application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and education for Microsoft applications including CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. For more information on Progent's expertise, custom programming, and education offerings, refer to Progent's Business Application Experts Services.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent can deliver organizations in Brisbane Queensland remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to accommodate your business so your computer maintenance is proactive rather than reactive. By anticipating possible trouble spots before they evolve into full-scale emergencies, remote monitoring can ward off disruptive and costly information system crises. Progent can also utilize network monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or networks that support multiple platforms.
To contact Progent about urgent phone-based assistance with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.
For organizations and startups in Brisbane Queensland, Progent's online computer support engineers can provide effective and economical IT support whenever your organization needs it. More than 15 years of offering online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to refine remote access tools to solve IT problems rapidly while avoiding the cost and lost time that comes with in-person service calls.
Even if your Brisbane organization has a local freelance consultant or maintains a full time organization that know how to handle day-to-day computer problems, Progentís Microsoft and Cisco certified engineers can still provide a convenient and transparent remote expansion of your on-site resources in cases when your usual IT support personnel either don't have the availability or the knowledge to handle sudden network emergencies or particularly complicated integration problems.
Benefits of Progent's IT Support for Offices in Brisbane Queensland
Progent's remote network troubleshooting services enable your Brisbane company to enjoy the benefits of on-call, world-class network support without the cost of maintaining a full-time IT organization. Your information system will acquire added business worth by being more reliable, productive, and protected. Advantages to your business include:
- Convenient remote expansion of your local support resources
For most businesses in Brisbane Queensland, nearby computer support providers, whether represented by independent consultants or a full-time IT staff, can handle the majority of technical problems. However, IT crises might occur when local support personnel are too busy or absent, and some problems may be associated with IT products that is beyond the scope of your local service technicians. In these instances, Progent's online support specialists provide an easy, quick, and affordable solution to supplement your regular help and to convey useful information to improve your capability to deal with future issues in-house.
- Reduced Reliance on Individual Consultants
For network maintenance, smaller companies commonly rely on individual freelance service providers. While independent service people have less overhead than big support organizations and can afford to charge lower rates, they are occasionally overbooked, making it hard to respond quickly to crisis situations. If an independent service provider is occupied with another customer, ill, on a trip, or in class, the lack of backup personnel may force your business to go without assistance during an emergency. As your company expands, network downtime and problems with vital applications become more expensive. The budget you thought you were saving on an independent can be consumed quickly by lost productivity. Progent offers a reliable source of backup service experts to insure your network is always available.
- Create a Scalable Foundation for Seamless Expansion
Companies often start with an IT system implemented on a shoestring budget. Without a proper infrastructure, band-aid fixes often get piled on top of a shaky foundation. As a network grows, stability and scalability issues can impede the productivity of the business. Such poorly designed environments require proper assessment, smart strategic planning, and wide technical knowledge to upgrade to a network architecture able to deliver the solid foundation to handle critical business requirements and ease downstream expansion.
- Interact with Problem Solvers Instead of Product Vendors
Smaller businesses require guidance and technical training to navigate through an ever more complicated maze of technology options available for accelerating business success and enhancing efficiency. Businesses hardly need a network engineer who is motivated to earn a commission on a certain vendor's technology. Network support and product sales can lead to a scenario where the proposed
solution is built around a profitable technology rather than the genuine needs of a business. Progent eliminates these dilemmas by selling just services rather than products. This allows Progent to align technical consulting with the real interests of clients.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of IT experience, refined remote support tools, and understanding of corporate IT enable offices to escape the limitations of exclusive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched internal resources.
Progent stands out by offering:
How Does My Business Start Receiving Remote Computer Help from Progent?
- Certified Expertise in Microsoft's Complete Range of Servers
Progent can provide world-class expertise for Microsoftís popular server platforms with services such as Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment help, Windows Server 2008 support, Windows 2003 upgrades, Microsoft Exchange 2019 Server integration, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 integration, Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to charge for phone service and in-person help per minute. Consequently, you owe only for received services. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. Also, Progent imposes no service activation fee and requires no retainer for support services delivered during normal working hours. Many service organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids big bills for fast repairs so you won't be tempted to allow minor problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to resolve technical issues that are within their scope, Progent can focus on delivering hard-to-find skills where Progent has few competitors. Businesses who work with familiar freelance service providers or who employ internal IT personnel benefit when Progent passes on knowledge about new technology and proven processes to make their networks more robust, protected, and productive.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to offer 24x7 network tracking services based on Microsoft Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By uncovering potential problems before they result in downtime, network monitoring can save your IT network from stressful and costly service losses.
To initiate Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.