Fast and Affordable Remote Help for Brisbane Queensland IT Networks
Immediate Remote Support for Brisbane SystemsFor organizations in Brisbane Queensland, Progent provides remote help for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered remote troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to solve complex infrastructure problems, as well as the services of CISSP-certified cybersecurity consultants to help with advanced security architecture and diagnostic issues.

Progent's remote technical support engineers offer excellent value because they possess the real-world background and are equipped with the advanced tools needed to solve the majority of information system issues rapidly. Efficient support reduces direct expenses since service calls require minimal billable consulting minutes. Online support also avoids the expense of dispatching a consultant to your site. Your company benefits additionally in indirect expenses by minimizing or eliminating system outages and associated costs resulting from business disruption, upset clients, unproductive employees, and de-focused management. Progent's extensive online technical support experience is particularly helpful for businesses that depend on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be useful.

Progent's billing model for online support is designed to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are billed exclusively for the support that you receive. In contrast to many remote support organizations, Progent imposes no initialization charge or minimum job duration. Progent's one-minute granularity and clean model for billing prevent scenarios where fast fixes manage to end up as big tabs. Progent's skill at disposing of technical issues efficiently means you saves money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has refined a collection of customized technologies and field-tested processes which promote the highest degree of efficiency for remote technical support and repair for computer systems of any size. Progent's online support team can link to your system without breaching system security.

Progent's advanced service reporting system includes extensive records of all support that Progent's customers have been provided. Progent's staff service personnel have access to the specifics of all help provided to each client by every Progent engineer. This database of anomalies and solutions is organized as a conveniently exploitable internal knowledge base that allows Progent's online support experts to communicate their knowledge with the whole team to make sure that the value of Progent's support grows over time. Progent's advanced certifications and close relationships with major industry leaders such as Cisco and Microsoft open up other massive technical databases and allow quick access to manufacturers' in-house engineering staff so Progent's remote consulting specialists are able to come up with the best resolutions promptly.

Remote technical support services available from Progent to clients in Brisbane Queensland include:

Progent's ProSight Flat-rate IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price managed services designed to allow small and mid-size businesses to benefit from the same best-of-breed technology deployed by many of the world's leading corporations. Progent's ProSight series of outsourced network management services covers all critical areas of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior analysis tools to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight ASM protects on-premises and cloud resources and provides a single platform to automate the complete malware attack lifecycle including blocking, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you demonstrate compliance with legal and industry information security standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also assist your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with leading backup technology companies to produce ProSight Data Protection Services, a selection of management outsourcing plans that deliver backup-as-a-service. ProSight DPS products automate and track your backup processes and enable non-disruptive backup and rapid recovery of important files/folders, applications, system images, and virtual machines. ProSight DPS lets your business recover from data loss resulting from equipment breakdown, natural disasters, fire, malware like ransomware, human error, malicious insiders, or application bugs. Managed backup services in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these managed backup services are best suited for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management offer organizations of any size a flexible and affordable solution for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your dynamic information network. Besides maximizing the protection and functionality of your IT network, Progent's patch management services allow your in-house IT staff to concentrate on line-of-business initiatives and tasks that derive maximum business value from your network. Read more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo MFA services utilize Cisco's Duo cloud technology to defend against password theft by using two-factor authentication (2FA). Duo supports one-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a protected online account and enter your password you are asked to verify who you are on a device that only you possess and that is accessed using a separate network channel. A wide selection of out-of-band devices can be used for this added means of authentication such as an iPhone or Android or watch, a hardware token, a landline phone, etc. You may register several verification devices. For details about Duo identity validation services, go to Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of real-time reporting plug-ins created to work with the industry's leading ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues like inconsistent support follow-up or machines with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security companies to provide centralized management and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper level of analysis for inbound email. For outbound email, the local security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, monitor, reconfigure and debug their networking hardware such as switches, firewalls, and access points plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating appliances that need important updates, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent consultant so any looming problems can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate up to half of time wasted looking for vital information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an objective assessment of the health of their network. Based on some of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a more manageable Active Directory environment. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with information security standards, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and higher availability. See more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your company's ability either to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup system that aligns with your business requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent can provide the services of world-class online consulting professionals for contract IT programs. Progent's rates for ongoing consulting projects are set according to the level of expertise of the engineers involved. Progent's background in these important areas of computer technology allows customers to execute major projects economically and on time. Progent's project-based remote consulting services include:

  • Call Center Support
    Progent's Help Desk Call Center service options for companies with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center services, co-managed Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all aspects of remote desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's normal desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution built around the leading PSA platform for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.

    Progent's Call Center staff of experienced network professionals gives your computer users in Brisbane Queensland quick contact with an effective technical support group with years of background delivering telephone-based consulting and remote repair service for computer environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Call Center perception as a key contributor to business efficiency, and Progent's intent is to fix and not simply track IT problems.

  • Business Applications Support: Education, Custom Development, and Integration
    Progent's Applications Consulting Team can supply remote advanced engineering expertise and training in key application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and training for Microsoft business applications including CRM, Project, Office Word, and Office Excel. To learn additional information about Progent's expertise, custom development, and training offerings, visit Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer advanced online and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center2, expand or tune your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver companies in Brisbane Queensland online hybrid network monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can configure SCOM to accommodate your environment so your network maintenance is proactive and automated. By detecting possible issues before they expand into downtime, system monitoring can minimize disruptive and expensive network failures. Progent can also utilize network monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or systems that support multiple platforms.
How Your Brisbane Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency remote support with Windows, macOS and OS X, or Linux networks, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Brisbane Queensland, Progent's online network support engineers can deliver expert and economical IT help whenever your company requires it. Over 20 years of offering online repair services has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to refine online access tools to solve IT problems quickly while eliminating the cost and lost productivity associated with on-premises service visits.

Even if your Brisbane business works with a regular independent support technician or employs an in-house IT staff that know how to handle common network problems, Progent's Microsoft and Cisco certified engineers are available to offer a convenient and seamless remote extension of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the experience to deal with unexpected network emergencies or particularly challenging integration problems.

Benefits of Progent's Network Help for Offices in Brisbane Queensland
Progent's online network troubleshooting services allow your Brisbane company to enjoy the benefits of immediate, world-class network support without the cost of maintaining a full-time IT organization. Your information system will derive added business worth by being more available, productive, and secure. Benefits to your business include:

  • Convenient virtual expansion of your local IT resources
    With most businesses in Brisbane Queensland, local computer support resources, whether represented by freelance consultants or an internal IT staff, can take care of the majority of technical issues. However, IT crises can spring up when your regular support personnel are too busy or unavailable, and some problems may be associated with IT products that is beyond the scope of your usual service personnel. In these instances, Progent's online support experts offer a convenient, quick, and budget-friendly way to augment your regular resources and to transfer valuable knowledge to improve your capability to handle downstream problems locally.

  • Reduced Reliance on Freelance Service Providers
    For network maintenance, smaller companies commonly depend on individual freelance consultants. Although freelance service people carry less overhead than big service companies and can afford to charge lower rates, they are occasionally stretched too thin, making it hard to respond quickly to crisis situations. If an independent service provider is busy with another customer, sick, on a trip, or in training, the absence of reserve personnel may require your company to go without help during an emergency. As your business expands, network downtime and problems with vital applications become more costly. The money you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent provides a ready source of reserve support expertise to make sure your network stays up and running.

  • Build a Solid Foundation for Smooth Growth
    Organizations often start with an information architecture created on a shoestring budget. Without a strong infrastructure, slap-dash repairs can get piled on top of an unstable foundation. As a company grows, reliability and scalability problems can hinder the productivity of the organization. These badly designed systems require proper analysis, smart strategic planning, and wide technical expertise to upgrade to a system infrastructure that can offer the stable foundation to handle current business requirements and facilitate future growth.

  • Work with Solution Providers Instead of Product Vendors
    Smaller companies require guidance and technical education to negotiate an increasingly complex array of technology alternatives available for accelerating business growth and improving efficiency. They do not need a network engineer who is attempting to sell a certain vendor's technology. Network support and product sales can result in a scenario where the proposed solution is designed around a profitable technology rather than the genuine requirements of a business. Progent eliminates these conflicts by selling just services rather than products. This allows Progent to align technical expertise with the real needs of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of IT experience, fine tuned remote support tools, and familiarity with corporate IT enable companies to avoid the limitations associated with excessive dependence on smaller consulting firms, individual freelance service providers, or limited in-house resources.

Progent adds value by offering:

How Does Our Company Start Receiving Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.



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