Fast and Affordable Remote Technical Support for Brisbane Queensland Computer Networks
Fast Remote Consulting for Brisbane NetworksFor companies located in Brisbane Queensland, Progent offers remote support for computer systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to companies in every state in the U.S. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to help with challenging networking problems, plus the assistance of CISSP-qualified cybersecurity experts to handle high-level security design and diagnostic jobs.

Progent's online technical support experts offer exceptional value because they possess the practical background and have access to the sophisticated tools necessary to resolve the majority of network issues rapidly. This reduces immediate costs since solutions accumulate minimal billable consulting minutes. Remote support also avoids the cost of sending an engineer to your location. Your organization saves even more in indirect expenses by reducing or eliminating system outages and related losses stemming from business disruption, upset clients, unproductive workers, and distracted executives. Progent's extensive online consulting know-how is especially helpful for organizations that rely on public clouds for critical network infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an option.

Progent's pricing policy for remote support is designed to leverage your IT service investment. Progent charges per minute for telephone-based consulting, so you pay just for the support that you actually get. In contrast to typical online service companies, Progent asks for no startup surcharge or minimum fees. Progent's per-minute granularity and clean policy for billing prevent situations where speedy. minor solutions somehow end up as large invoices. Progent's skill at solving technical issues efficiently means you spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined a collection of optimized technologies and field-proven methodologies that promote the highest level of efficiency for online help and repair for information networks of all sizes. Progent's Technical Response Center can communicate with your environment without violating system security.

Progent's powerful technical support reporting system keeps extensive histories describing the support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the details of all help provided to every Progent client by every Progent engineer. This history of issues and repairs is stored as a readily accessible proprietary database that enables Progent's online support professionals to share their experiences with the whole team to ensure that the effectiveness of Progent's technical support grows over time. Progent's high-level certifications and working associations with important industry leaders including Cisco and Microsoft make available other extensive technical knowledge bases and allow quick access to manufacturers' in-house product engineers so Progent's remote consulting experts can find the best resolutions quickly.

Remote technical support services offered by Progent to clients in Brisbane Queensland include:

Progent's ProSight Subscription-based Services for Small and Medium Size Organizations
Progent offers a family of affordable, subscription-based managed services intended to allow small and mid-size organizations to benefit from the same cutting-edge technology deployed by many of the world's top enterprises. Progent's ProSight series of network management outsourcing services addresses all key aspects of modern networking including email protection, security and compliance, automated backup/recovery, infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT personnel and your Progent consultant so that all potential issues can be addressed before they can impact productivity. Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, track, reconfigure and troubleshoot their networking hardware like routers, firewalls, and load balancers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, locating devices that need important updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of real-time and in-depth reporting utilities designed to integrate with the industry's leading ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues like spotty support follow-up or endpoints with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with advanced backup/restore product vendors to create ProSight Data Protection Services (DPS), a family of management offerings that provide backup-as-a-service. ProSight DPS products manage and monitor your data backup processes and allow non-disruptive backup and rapid restoration of vital files, applications, images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you recover from data loss caused by equipment failures, natural calamities, fire, malware like ransomware, human mistakes, malicious insiders, or application glitches. Managed backup services in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these managed backup services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security vendors to provide centralized control and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage. Email Guard's onsite gateway device provides a further layer of inspection for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Cisco Duo: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication services utilize Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity verification with Apple iOS, Android, and other personal devices. With Duo 2FA, when you log into a protected online account and enter your password you are asked to verify your identity on a device that only you have and that is accessed using a different network channel. A wide range of out-of-band devices can be utilized as this second form of authentication such as an iPhone or Android or watch, a hardware token, a landline phone, etc. You can designate several verification devices. For more information about ProSight Duo two-factor identity validation services, visit Duo MFA two-factor authentication services for access security.

  • ProSight Shared Help Desk: Outsourced and Shared Help Desk Services
    Progent's Co-managed Service Desk offers a smooth extension of your corporate IT support team. User access to the Help Desk, provision of technical assistance, escalation, ticket generation and updates, efficiency metrics, and maintenance of the service database are cohesive regardless of whether issues are taken care of by your internal network support staff, by Progent's team, or a mix of the two. You have complete versatility to expand or shrink your share of technical support activity as needed. Progent takes care of initial deployment and onboarding of the professional services PSA software as well as documentation, validation and education. For details about ProSight Co-Managed Call Desk, see ProSight Shared Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based machine learning technology to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus tools. ProSight ASM protects local and cloud resources and provides a single platform to manage the entire threat lifecycle including protection, detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows VSS and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering through leading-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you demonstrate compliance with government and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also assist you to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management offer businesses of all sizes a flexible and affordable alternative for evaluating, validating, scheduling, implementing, and tracking updates to your dynamic information network. Besides maximizing the protection and reliability of your computer network, Progent's patch management services allow your IT staff to focus on more strategic projects and tasks that deliver the highest business value from your network. Read more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you're planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to get an objective evaluation of the health of their information system. Powered by some of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, better compliance with data security standards, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your company's ability either to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your existing cybersecurity posture and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to build an efficient security and backup/recovery environment that meets your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for special information technology programs. Progent's rates for ongoing development or consulting tasks are set according to the level of expertise of the consultants involved. Progent's experience with these special fields of computer technology allows clients to execute critical projects economically and on time. Progent's special remote consulting services include:

  • Call Center Services
    Progent's Help Desk Call Center support alternatives for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, co-managed Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all aspects of online desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle challenging issues.

    Progent's Help Desk consulting services can support you in creating an efficient new Call Center or enhancing your established organization, identifying or enhancing Call Center application software to handle the special requirements of your company, or adding temporary online personnel to reinforce your existing Help Desk Call Center resources during demanding situations such as software transitions, major upgrades, or installing brand new business software.

    Progent's Help Desk team of experienced network professionals gives your computer users in Brisbane Queensland quick assistance from an effective technical support resource with substantial background offering telephone-based support and online troubleshooting for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk Call Center the reputation as a crucial contributor to business success, and Progent's intent is to resolve rather than merely report IT problems.

  • Business Applications Support: Education, Programming, and Troubleshooting
    Progent's Applications Experts staff provides phone-based advanced consulting expertise and training in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, custom programming, and training for familiar Microsoft applications including CRM, Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more on Progent's expertise, custom development, and training offerings, see Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer world-class online and on-premises support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of System Center2, expand or optimize an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Brisbane Queensland online hybrid network monitoring and reporting by providing System Center Operations Manager consulting services. Progent can tune Operations Manager for your environment so that your network maintenance is proactive rather than reactive. By exposing emerging trouble spots before they grow into network outages, proactive monitoring can head off disruptive and costly service failures. Progent can also utilize system monitoring products like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or networks based on a combination of OS platforms.
How Your Brisbane Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent remote help with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Brisbane Queensland, Progent's online computer support specialists are ready to deliver expert and affordable system support whenever your business needs it. More than 20 years of delivering remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote access technology to solve IT problems quickly while avoiding the cost and lost productivity associated with in-person service calls.

Even if your Brisbane business deals with a local freelance consultant or maintains a full time IT staff that can handle typical computer issues, Progent's Microsoft and Cisco certified consultants can provide a convenient and seamless remote extension of your local resources in cases when your regular IT support personnel either don't have the availability or the expertise to handle sudden system crises or especially complex integration projects.

Features of Progent's Online Network Services for Brisbane Queensland
Progent's online help, remote troubleshooting, system security consulting, and network management services offer companies in Brisbane Queensland the greatest leverage for your IT investment. Whether you require occasional phone support and remote troubleshooting or ongoing Help Desk support and system administration, Progent's professionals can provide your company world class network support while permitting you to avoid the cost and hassle of maintaining a full-service in-house IT staff. Highlights of Progent's online help program include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of technical background, refined remote support tools, and familiarity with enterprise networking allow businesses to escape the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited internal IT help.

Progent adds value by offering:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier consultants average more than ten years of hands-on professional experience, at the forefront of network service, executing a broad range of technical tasks for a large array of clients. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its support personnel. This guarantees that you get not only expert IT help, but also a consultant with proven approaches for using computer knowledge to solve real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for online support and in-person help by the minute. Consequently, you are billed just for received support. Progent does not demand a more expensive rate for off-hours or emergency service, and inside California or in regions where Progent provides on-premises service, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. Also, Progent imposes no minimum fee and asks no retainer for support services delivered during normal business hours. Many support organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big invoices for fast solutions so you won't be forced to allow minor problems to fester.

  • Complete Records of Delivered Services
    Progent has created a comprehensive service reporting system that stores and formats complete documentation for all delivered services. Unlike some independent consultants or small support firms who provide scant documentation or details of services done, every service provided by Progent is tracked by full documentation. Each Progent consultant has use of the support documentation transmitted by every staff member to each client. The practice of documenting and organizing service activity allows more effective service and eliminates a variety of typical problems such as when a service client is virtually held hostage to a consultant who refuses to let go of vital service information.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service firms to provide round-the-clock system monitoring services powered by MS Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By revealing possible issues before they cause lost productivity, network monitoring can keep your IT network from stressful and expensive service disruptions.
How Does My Business Begin Receiving Online Technical Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.



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    Cisco has designed a full product line of routers that includes routers designed to deliver the security, performance, and availability required by customers from small businesses to worldwide enterprises and ISPs. Cisco routers include support for redundancy, automatic failthrough, and redundant power for improved fault tolerance and system uptime. Progent can show you how to choose and integrate Cisco routers to build a reliable infrastructure for your network and to make it economical to expand as you support new users, start new offices, install new services, extend your network to clients and partners, and manage an increasingly mobile workforce. Progent offers expertise in a variety of routers powered by the Cisco IOS platform, including Cisco's 800 family of small business routers, Cisco 1800 and 2800 ISR routers, Cisco 1900 and 4000 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for WAN edge applications, Cisco CRS Carrier Routing System for the network core, plus legacy 3600 and 3700 Routers.

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    Progent's Cisco-Premier technology consultants offer experienced PIX Firewall consulting services encompassing design, implementation and support of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers robust user and application policy enforcement, mutlivector threat protection, and secure connectivity services. Ranging from compact, plug-and-play desktop appliances for small businesses and home offices to modular gigabit products, Cisco PIX firewalls provide a healthy level of security, speed and availability for information networks of all sizes. PIX firewalls are build around a proven, specially designed platform, PIX OS, minimizing potential OS-specific security holes. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls provide an array of integrated protection and networking services, including advanced application-aware firewall services, Voice over IP and digital media security, site-to-site and remote-access IPsec VPN connectivity, intelligent access services, and flexible management tools. Progent's network experts can help you select and integrate any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    Progent's ProSight Virtual Hosting and Management outsourcing offers comprehensive hosting of a small company's servers in an environment that gives the maximum level of availability and expandability and is also easy to transfer to another host. ProSight Virtual Hosting and management options are built upon mature virtualization technologies that allow small and midsize businesses with multi- platform IT systems to economize dramatically on the expense of capital investments, infrastructure maintenance, and network management while benefiting from world-class reliability and an unmatched degree of vendor flexibility.

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    Progent's Wireless Consulting Services offer a fast, economical option for businesses of any size to integrate, manage, monitor and repair cutting edge wireless network technology. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can show you how to plan and deploy appliances such as Cisco's Aironet and Meraki access points and wireless controllers. For mobile messaging and web-based business applications, Progent can help with Apple iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.

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