Immediate Remote Troubleshooting for Brisbane Queensland Computer Systems
For organizations in Brisbane Queensland, Progent offers remote technical support for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have delivered online troubleshooting to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to handle challenging infrastructure problems, plus the services of CISSP-certified cybersecurity consultants to handle high-level security design and diagnostic jobs.
Progent's remote support experts offer excellent leverage due to the fact that they possess the real-world background and are equipped with the advanced technology necessary to solve most network issues quickly. This lowers immediate costs because service calls use up fewer billable consulting minutes. Remote support also avoids the expense of sending a consultant to your site. Your company saves additionally in indirect expenses by minimizing or eliminating network downtime and associated costs resulting from business disruption, upset clients, unproductive employees, and de-focused management. Progent's advanced remote consulting know-how is particularly helpful for organizations that depend on public clouds for vital infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be useful.
Progent's pricing policy for remote support is designed to stretch your IT service dollar. Progent bills by the minute for phone assistance, so you owe only for the support that you actually get. Unlike many online service companies, Progent requires no service activation fee or minimum job duration. Progent's one-minute billing unit and simple policy for pricing avoid scenarios where quick repairs manage to turn into major tabs. Progent's penchant for handling technical issues quickly means you spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an array of customized tools and proven processes that promote the highest degree of efficiency for online help and troubleshooting for IT systems of any size. Progent provides secure Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the consultants of Progent's remote service group to interface to your network remotely without violating system security.
Progent's sophisticated service reporting application keeps extensive documentation of all support that Progent's customers have been provided. Progent's authorized engineers have access to the details of all help rendered to every customer by every engineer. This archive of trouble tickets and fixes is stored as an easily searchable proprietary database that allows Progent's online support experts to share their experiences with the whole team to ensure that the value of Progent's support improves over time. Progent's extensive list of accreditations and close relationships with major industry leaders such as Cisco and Microsoft open up other extensive technical knowledge bases and allow fast access to manufacturers' internal engineering staff so Progent's remote consulting specialists can determine the best solutions quickly.
Remote services offered by Progent to businesses in Brisbane Queensland include:
Certified Windows Support
Progent's Microsoft-certified online service experts can deliver computer problem solving and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can help your company with a broad range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting,
Exchange 2010 management,
SharePoint Server 2019 design and integration, SharePoint 2016 migration and hybrid deployment consulting services, Microsoft Teams planning and integration, Skype for Business Server migration consulting, Lync Server management, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Microsoft Office Access Development and Training,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of cost-effective desktop support services to help you business to install, configure, troubleshoot, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop support services include offering Microsoft Windows 10 upgrade support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to streamline the administration of your desktops and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the highest accreditation for networking professionals, and indicates a person's technical skills at the master level. Cisco CCIEs know how to deal with the most difficult issues surrounding network planning, installation, management, protection, and problem solving. CCIEs operate on a privileged basis with Cisco's in-house support staff in analyzing problems with Cisco IOS Software network administration utilities and developing alternate approaches or locating software patches. CCIEs provide excellent cost-effectiveness because their deep expertise enables them to find solutions for problems rapidly. In many instances, less experienced service providers can wrestle for many hours or days with the same tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE engineers can communicate with your network by means of advanced on-line support technology in order to perform fast, safe, and economical diagnosis and repair.
Progent's Cisco CCIEs can provide expertise in all of Cisco's top-selling family of infrastructure appliances. Cisco networking consulting provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers consulting, Catalyst switch consulting services, Nexus switch support, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and Cisco wireless VoIP phones solutions, Cisco Meraki Wi-Fi access point layout and configuration, Cisco Aironet Wireless Access Points engineering help, Cisco WiFi controllers integration consulting, Cisco Security and VPN Consulting services, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration consulting. Progent can also provide online and onsite Wi-Fi site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a range of system protection services that can bolster the immunity of your Windows, Apple macOS and OS X, or Linux environment against internal or external threats or help your business to recover quickly following a damaging penetration. Security services offered by Progent include: comprehensive information security evaluation utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Nikto; rapid cleanup after virus and worm assaults; setting up firewalls; building secure techniques for remote and mobile communication; protecting your email system against viruses, spam and DHA attacks; and managing round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers advanced online support to help businesses of all sizes connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid architectures that combine local resources along with public cloud services. To help you to integrate public cloud services with networks, Progent can provide a variety of cloud migration services that include Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than two decades of background delivering advanced consulting support online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a repeatable workflow for recovering applications and services rapidly after a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also allows transparent testing for disaster recovery, upgrades and fixes and can produce audit reports to confirm full service recovery, validate SLAs and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, configure, test and maintain a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud used for managing private and hybrid cloud environments that provide maximum availability, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high level of automation regardless of the physical components used by the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide online consulting services to address a broad range of information technologies such as network architecture, email solutions, system and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and simplified management in networks that incorporate Linux-based systems and Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also help with transitioning from legacy systems to Windows or Linux-powered environments. Progent's group-based approach to solving technical problems promotes fast escalation, if necessary, to consultants with task-relevant experience to handle challenging situations. This expedites repair of urgent problems, reduces lost productivity, and cuts service expense.
Progent's UNIX and Linux support engineers can offer urgent online help diagnosing anomalies affecting UNIX, Linux, or Solaris networks powered by popular variants of UNIX such as:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent provides a family of affordable, fixed-price services designed to allow small and medium-size businesses to benefit from the same cutting-edge IT solutions used by many of the industry's top enterprises. Progent's ProSight portfolio of network management outsourcing services addresses all critical areas of information technology such as email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to defend endpoints as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus products. ProSight ASM safeguards local and cloud resources and offers a single platform to address the complete malware attack lifecycle including filtering, detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a unified console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables fast restoration of critical files, apps and virtual machines that have become unavailable or corrupted due to component failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FINRA, and PCI and, when needed, can help you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security vendors to provide web-based management and comprehensive security for all your email traffic. The powerful structure of Email Guard combines cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further level of inspection for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map, track, optimize and debug their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating complex network management activities, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating devices that need critical updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT personnel and your Progent engineering consultant so any looming problems can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time wasted searching for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the health of their network. Powered by some of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with government and industry security regulations, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. Learn more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's ability either to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective security and backup/recovery environment that aligns with your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for special information technology programs. Billing charges for ongoing consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's background in these special areas of information technology enables clients to execute critical projects within budget and on schedule. Progent's special online engineering solutions include:
How Your Brisbane Company Can Contact Progent's Remote Service Professionals
Help Desk Expertise
Progent's Help Desk programs for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center services, co-managed Help Desk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that manages all aspects of online Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.
Progent's Call Center consulting services can support you in establishing an efficient new Help Desk or enhancing your current one, identifying or modifying Help Desk software products to handle the special needs of your business, or adding temporary online staff to reinforce your internal Help Desk resources to handle unusually busy scenarios like software transitions, major upgrades, or installing new applications.
Progent's Help Desk Call Center staff of veteran network consultants gives your customers in Brisbane Queensland fast contact with a large network service group with extensive background providing telephone-based help and remote repair service for IT systems that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk recognition as a major contributor to company performance, and Progent's target is to solve rather than just document IT problems.
- Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Experts Team offers remote advanced engineering support and training in specific application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, custom programming, and training for popular Microsoft applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information about Progent's consulting, customization, and training services, visit Progent's Applications Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and install a new deployment of System Center 2016, expand or tune an existing one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers organizations in Brisbane Queensland online IT infrastructure monitoring by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to suit your business so that your network maintenance is proactive and automated. By exposing possible problems before they expand into crashes, remote monitoring can minimize disruptive and expensive network breakdowns. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or environments that support a mix of operating systems.
To get in touch with Progent about emergency phone-based expertise with Windows, macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or visit Contact Progent.
For organizations and startups in Brisbane Queensland, Progent's online network support specialists are ready to provide effective and economical system help the moment your organization requires it. More than a decade of providing remote tech support has led to Microsoft Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to fine tune online connectivity technology to repair network problems quickly while avoiding the expense and lost time associated with on-premises support calls.
Even if your Brisbane company works with a regular independent support technician or maintains a full time IT staff that know how to handle ordinary network issues, Progentís Microsoft certified engineers are available to offer a convenient and seamless virtual extension of your local resources for situations when your regular IT support personnel either don't have the availability or the knowledge to deal with sudden system crises or especially complex integration problems.
Features of Progent's Remote Network Support for Brisbane Queensland
Progent's phone help, Internet-based repair, system security consulting, and network administration services give companies in Brisbane Queensland the greatest leverage for your support investment. Whether you require occasional phone help and remote network repair or full-time Help Desk call center services and system administration, Progent's professionals can provide your office enterprise-level network support while allowing you to eliminate the cost and administration overhead of maintaining a large internal IT organization. Key features of Progent's National Remote Support services include:
- Fast Phone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified technicians can deliver fast and economical expertise to businesses in Brisbane Queensland and is also ideal for customers in geographic areas that have a limited supply of technicians with in-depth experience supporting Microsoft's current line of server technologies. All Progent phone support staff have over 10 years of background supporting Microsoft products. As a Microsoft Partner support firm, Progent has the use of a wide array of Microsoft support tools, service information, and continuing education.
- Per Minute Billing to Minimize Costs
Progent provides online help on a per-minute billing plan, so you are billed only for the support you use. Progent asks for no minimum fee for online support and imposes no periodic retainer for support services delivered during regular business hours. This saves you from paying big bills for routine repairs.
- Access to Cisco Network Architecture Experts
Progent's certified experts for Cisco can provide the services of authorized specialists with skill in planning, implementing, and troubleshooting networking solutions powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build high-speed, reliable, and secure infrastructure for local and remote networking.
- Application Experts Team
Progent's basic consulting services include technology integration, MS Exchange Server expertise, system security design, and shared Help Desk services. Progent's Experts Team can provide world-class consulting support for specific application areas. Help offered by the Application Experts Team covers:
Microsoft Dynamics GP Support and Customization
Microsoft Project and Project Online Expertise
Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Integration and Training
UNIX, Linux and Solaris Help
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Design, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle Database Administration and Software Development
MySQL Management Support and Application Development
Apple Mac Consulting
Amazon Marketplace Web Service (Amazon MWS) Application Development
By providing a full service one-stop resource for network generalists and specialists, Progent is able to deliver fast, affordable, and comprehensive information technology solutions that match the specific requirements of your company.
- Advanced Online Access Software
Secure online connectivity allows Progent's service experts to observe precisely what your customers see. This makes it possible to find fast fixes to problems that could otherwise require an expensive personal service call. Cutting-edge remote connectivity software and expert technicians together allow Progent to repair most IT problems quickly and economically. Progent is a pioneer in offsite support and automated system analysis.
- Compatibility with Mainstream VPN Gateways
Progent can provide safe VPN access for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to access your system remotely without weakening network security.
- Round-the-Clock Support for Maximum Network Uptime
For organizations with line-of-business applications, Progent can provide optional 24x7 online support services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager 2007, this offering can help produce high system availability.
- Help Desk Call Center
Progent's Help Desk support programs are designed specifically for budget-conscious businesses whose workers need instant access to a Help Desk service with expert phone support and full escalation ability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of technical knowledge, refined remote support tools, and familiarity with enterprise networking enable businesses to escape the limitations of excessive dependence on smaller service firms, independent freelance consultants, or over-stretched in-house resources.
Progent adds value by offering:
How Does My Business Start Receiving Remote Technical Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on professional experience, at the front lines of IT support, performing a broad variety of IT tasks for an extensive array of customers. Each Progent support professional shares a refined set of personal best practices which are combined into shared best practices standards that Progent instills in its consulting personnel. This guarantees that you get not only expert technical skills, but also a consultant with field-tested methods for using technical knowledge to solve actual network problems rapidly.
- Value Pricing
Progent's pricing model is to bill for online service and in-person help per minute. As a result, you are charged only for delivered support. Progent does not demand a higher rate for off-hours or priority service, and within California or in regions where Progent offers on-site service, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no initialization fee and asks no retainer for support services provided during regular working hours. Many service firms demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big bills for fast solutions so you will not be tempted to allow minor problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to deal with technical issues that are within their comfort zone, Progent can focus on providing hard-to-find services where Progent faces few competitors. Businesses who utilize familiar independent service providers or who maintain internal IT personnel benefit when Progent transfers knowledge about new technology and proven methodologies to make their IT environments more reliable, secure, and efficient.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the few IT service firms to offer 24x7 remote monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive rather than reactive. By anticipating possible problems before they result in lost productivity, network monitoring can save your IT network from painful and costly availability losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.