UNIX, Linux, Sun Solaris, Mac OS X Support Services

For small businesses in Brisbane Queensland, Progent provides support for computer systems powered by UNIX or Linux or for networks that feature a combination of UNIX-family systems and Windows technology. Progent has delivered remote support to companies in all 50 states in the U.S. (Refer to Progent's client testimonials). Progent also can furnish the expertise of CCIE-qualified network specialists for complex connectivity issues, as well as the services of CISSP-accredited security consultants to help with advanced security design and business continuity planning.

Progent's remote support services offer exceptional leverage due to the fact that they are equipped with the real-world background and the advanced technology to resolve most information system problems quickly. This reduces immediate expenses because solutions take up a smaller number of billable consulting minutes. Remote support also eliminates the expense of sending a consultant to your site. Your company saves even more with indirect costs by reducing or avoiding network downtime and related losses resulting from business disruption, disgruntled clients, idle workers, and de-focused executives.

Progent's billing policy for online help is designed to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are billed just for the support that you actually get. In contrast to many remote support organizations, Progent asks for no startup surcharge or minimum job duration. Progent's one-minute billing unit and clean model for billing prevent situations where speedy. minor solutions manage to turn into substantial bills. Progent's penchant for solving problems quickly results in your business spending less money.

Progent's Online Technical Support Tools
Through years of experience, Progent has fine tuned an array of optimized technologies and field-tested methodologies that ensure the maximum level of effectiveness for remote engineering help and troubleshooting for small business information systems. Progent offers secure Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN technology enables the experts of Progent's remote service group to connect to your company's computer system remotely without compromising corporate security.

Progent's powerful technical support database system stores thorough documentation for the service that Progent's customers have received. Progent's staff engineers have the benefit of the history of support rendered to each customer by any Progent engineer. This archive of issues and solutions is stored as a readily retrievable proprietary database that enables Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the value of Progent's support improves over time. Progent's high-level certifications and close relationships with major industry leaders such as Cisco and Microsoft make available other massive technical support databases and permit fast access to manufacturers' internal product engineers with the result that Progent's online consulting specialists can arrive at the best resolutions promptly.

Initiate Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's phone support in Brisbane Queensland or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for IT support, go to Immediate Emergency Support.

Online Network Support Services Available from Progent
Progent's phone-based support professionals have certified skills in an extensive array of technologies. This breadth of capability allows Progent's engineers to resolve virtually any crisis likely to crop up in a small business information system. Certifications held by Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional, and Design Professional.

To help companies with mixed-platform environments, Progent also offers the support of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.

Phone-based support provided by Progent to clients in Brisbane include:

• UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote consulting services address a broad range of information technology including network infrastructure, messaging solutions, network and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server consolidation and simplified management, and transitioning from legacy applications to the latest Windows or Linux-powered environments. Progent's group-oriented methodology for resolving technical problems enables quick escalation, when required, to consultants with task-relevant expertise to tackle complex scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts support costs.

  Progent's UNIX and Linux consultants can provide urgent remote help for resolving anomalies within UNIX/Linux networks powered by popular variants of UNIX including:

  • macOS and OS X
  • Solaris
  • IBM AIX
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO
  • SGI/Irix
  Major Linux variants for which Progent can provide expert support include:
  • RedHat Linux
  • SUSE
  • Debian-GNU
  • Slackware Linux

• Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert certification is the premier recognition for network professionals, and indicates a consultant's technical skills at the expert level. CCIEs can handle even the most intractable problems encountered in network planning, deployment, administration, security, and repair. Cisco qualified CCIEs operate with the highest priority with Cisco's internal engineers in isolating anomalies with IOS network administration utilities and developing workarounds or locating software patches. Cisco qualified CCIEs offer excellent value since their deep expertise permits them to resolve even the most complex problems rapidly. In many cases, less qualified consultants can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can fix in minutes. Few support providers make Cisco CCIEs available to support small and mid-size companies. Progent offers quick telephone access to a Cisco CCIE so your company can receive urgent help for severe network issues that are hurting business efficiency but are not within the comfort zone of your ordinary IT support providers. Progent's CCIE engineers can interface to your environment by means of the latest remote troubleshooting technology to perform efficient, secure, and economical analysis and remediation. Progent's Cisco CCIEs offer assistance with the entire range of Cisco's top-selling selection of connectivity products such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) technology.

• Certified Windows Expertise
  Progent's Microsoft-certified online service engineers offer computer problem solving and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of support professionals who can help you with a broad variety of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, Microsoft Exchange 2019 deployment, MS Exchange 2016 planning and deployment, Exchange 2013 consulting, Exchange 2010 maintenance, SharePoint 2016 migration expertise, SharePoint 2019 design and configuration, Microsoft Teams integration, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server management and Microsoft Communications Server 2007 upgrade, Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring and reporting, Project Server training, SBS Server support, and Windows Essentials migration and cloud integration.

  Progent in addition can deliver a full array of remote desktop services including Microsoft Windows 7 migration help, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining desktop configuration.

• CISSP, ISSAP, and CISM Premier Network Security Consultants
  Progent's accredited CISSP, ISSAP, and CISM security engineers offer a range of system protection services to improve the protection of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against attacks or help you to recover quickly following a damaging breach. Security support services available from Progent include: comprehensive security analysis using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; rapid recuperation from virus and worm assaults; integrating firewalls; designing safe mechanisms for remote and mobile access; guarding your messaging infrastructure from viruses, spam and DHA attacks; and establishing round-the-clock proactive monitoring.

• Hybrid Cloud Solutions
  Progent offers advanced remote support services to help organizations of all sizes integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid architectures that seamlessly combine local resources along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration services such as Microsoft 365 Exchange Online integration with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has over two decades of experience providing high-level consulting services online, and Progent can help you complete your cloud migration initiatives on schedule and affordably.

• Help Desk Call Center Expertise
  Progent's Help Desk Call Center support alternatives for small companies with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Call Center services are designed for smaller companies who don't have the budget to assemble and manage an in-house Help Desk but who require fast access to a dependable Help Desk with proficient phone support as well as the technical depth to escalate complex trouble tickets to advanced consultants.

  Progent's Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of veteran technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution based on the top PSA tool for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

  Progent's Help Desk Call Center consulting services can assist you in creating an effective new Help Desk Call Center or improving your existing one, evaluating or enhancing Help Desk software products to meet the particular requirements of your business, or adding occasional phone support personnel to work with your in-house Help Desk team to handle unusually busy events like software migrations, mass upgrades, or rolling out new applications.

  Progent's Help Desk Call Center staff of veteran network consultants gives your computer users in Brisbane Queensland instant access to a dependable network service group with extensive experience providing telephone-based consulting and online repair service for networks powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk perception as a major contributor to company productivity, and Progent's target is to fix and not merely track network issues.

• Business Applications Services: Training, Custom Programming, and Problem Solving
  Progent's Applications Experts staff offers phone-based advanced engineering support and training in key business application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and education for familiar Microsoft applications such as Microsoft CRM, MS Office Project, MS Word, and Excel. To find out more information on Progent's consulting, custom programming, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.

  Progent's Mac experts can support the creative components of Macintosh systems by offering remote help support and training in imaging, sound, and video. Progent's consultants can provide expertise in a variety of Apple Mac creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with specific procedures such as capturing or digitizing audio/video or putting together an audio/video post production facility.

  Remote Network Monitoring Support
  Progent offers companies in Brisbane Queensland online network and server monitoring support based on Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent for your business so your computer support is proactive rather than reactive. By detecting looming trouble spots before they cause crashes, automated monitoring can ward off inconvenient and expensive information system crises. Progent can also use system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or networks based on a mix of OS platforms.