For small and midsize companies located in Brisbane Queensland, Progent provides support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX and Microsoft platforms. Progent has provided remote troubleshooting to companies in every state in the U.S. (See Progent's customer recommendations). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for challenging infrastructure issues, plus the services of CISSP-certified security consultants to help with advanced security design and business continuity planning.
Progent's remote technical support engineers represent exceptional leverage because they are equipped with the practical background and the advanced tools to solve the majority of information system problems rapidly. Efficient support lowers immediate costs since solutions require fewer billable minutes. Online help also avoids the cost of sending a consultant to your site. Your company benefits additionally in indirect expenses by reducing or avoiding system outages and related losses stemming from business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives.
Progent's billing policy for remote help is designed to get the most out of your network support investment. Progent charges per minute for phone consulting, so you owe exclusively for the support that you receive. In contrast to many remote support organizations, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute granularity and simple model for billing do away with situations where quick fixes somehow end up as major bills. Progent's skill at solving problems efficiently results in your company spending less money.
Progent's Remote Technical Support Tools
Over time, Progent has fine tuned a set of customized tools and field-proven methodologies that permit the highest degree of effectiveness for online help and repair for small business computer systems. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN connectivity enables the experts of Progent's online support team to link to your environment without breaching system security.
Progent's proprietary customer support reporting application maintains extensive histories describing all service that Progent's customers have been provided. Progent's team service personnel have the benefit of the specifics of all help delivered to every client by every engineer. This archive of anomalies and resolutions is organized as a quickly exploitable proprietary database that enables Progent's remote technical professionals to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support improves over time. Progent's advanced accreditations and close relationships with key industry leaders including Cisco and Microsoft make available other vast technical knowledge bases and allow quick access to manufacturers' internal product engineers with the result that Progent's online consulting specialists can determine the best resolutions promptly.
Start Receiving Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's remote services in Brisbane Queensland or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for network support, visit Immediate Emergency Support.
Remote Technical Services Provided by Progent
Progent's remote network support experts possess credentials in an extensive set of disciplines. This broad range of capability enables Progent's consultants to resolve almost any crisis likely to take place in a small or midsize business network. Credentials held by Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To support businesses with multi-platform networks, Progent also provides the support of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Remote technical services available from Progent to customers in Brisbane include:
Additional Consulting Programs Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online support services address a broad array of computer technology including system infrastructure, messaging systems, network and operational security, UNIX and Microsoft Windows coexistence, VMware products for server consolidation and simplified administration, and transitioning from older systems to the latest Microsoft Windows or Linux-based solutions. Progent's team-oriented methodology for resolving technical problems promotes fast escalation, when required, to consultants with task-relevant expertise to tackle complex scenarios. This accelerates repair of urgent problems, minimizes network downtime, and lowers support costs.
Progent's UNIX and Linux consultants can offer urgent remote help for resolving anomalies within UNIX, Linux, or Solaris systems powered by leading versions of UNIX such as:
Important Linux versions for which Progent can provide expertise include:
- RedHat Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network consultants, and indicates a consultant's networking skills at the expert level. CCIEs can resolve the most difficult problems surrounding network design, installation, administration, security, and problem solving. CCIEs can cooperate closely with Cisco's internal engineers in isolating problems with IOS network administration utilities and coming up with alternate approaches or locating software patches. Cisco CCIEs offer excellent value because their broad expertise enables them to solve even the most complex problems rapidly. In many cases, less experienced service providers can wrestle for many hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes.
Few support firms make Cisco CCIEs available to help small and medium sized companies. Progent can provide fast phone contact with a Cisco CCIE so your company can receive urgent assistance for serious network problems that are lowering business productivity but are not within the comfort zone of your ordinary computer maintenance providers. Progent's Cisco-qualified CCIE engineers can tie into your computer system via state-of-the-art on-line troubleshooting tools in order to perform quick, secure, and economical analysis and repair.
Progent's CCIEs offer consulting for the entire range of Cisco's top-selling family of connectivity devices such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst switches, plus VPN solutions.
Certified MS Windows Experts
Progent's Microsoft-premier remote service professionals can deliver computer repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your business the expertise of support engineers who can assist your company with a broad range of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 deployment,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2016 migration consulting,
SharePoint Server 2019 design and configuration, Microsoft Teams consulting, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online training,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a full array of remote PC desktop support such as Microsoft Windows 7 integration, preparing for to 64-bit workstation applications, integrating Office 2010, and automating PC desktop image creation.
CISM and CISSP Premier System Security Specialists
Progent's certified CISSP and ISSAP network security engineers can provide a variety of security services to bolster the defenses of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against attacks or help you to clean up quickly following a damaging penetration. Security support services offered by Progent cover comprehensive security audits utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; quick recuperation from virus and worm assaults; installing firewalls; establishing secure architectures for remote and mobile access; protecting your email system against spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online consulting services to help companies of any size integrate their networks with leading public clouds including Azure and Amazon AWS. Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that utilize on-premises IT assets along with cloud services. To assist you to incorporate public clouds with networks, Progent can provide a range of cloud integration services that include Microsoft 365 integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of experience delivering high-level consulting expertise remotely, and Progent can help you complete your cloud migration projects quickly and affordably.
Progent offers the skills of world-class online consulting professionals for special projects that small businesses frequently need. Billing rates for ongoing consulting tasks are set based on the qualifications of the engineers assigned. Progent's background in these special fields of information technology allows clients to complete major projects economically and on time. Progent's special remote engineering services include:
How Your Brisbane Queensland Company Can Contact Progent's Online Service Experts
Help Desk Call Center Services
Progent's Help Desk programs for small businesses with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Standard Call Center support services are designed for small businesses who don't have the resources to support an internal Call Center but who require quick communication with a reliable Help Desk Call Center with professional telephone assistance plus the technical depth to escalate complex tasks to high-level consultants.
Progent's shared Help Desk services make it possible for your IT organization to split the load for Help Desk support transparently between your IT team and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution based on the leading professional services automation (PSA) tool for managing service requests, ticketing, ownership, status tracking, and reporting.
Progent's Help Desk consulting expertise can support you in building an effective new Help Desk or enhancing your existing one, selecting or enhancing Help Desk Call Center application software to handle the special needs of your corporation, or adding occasional online personnel to supplement your existing Help Desk Call Center team to handle high-demand events such as software migrations, mass upgrades, or installing brand new applications.
Progent's Call Center staff of seasoned information technology professionals provides your customers in Brisbane Queensland instant assistance from a reliable support group with extensive background providing telephone-based support and remote diagnostics for computer environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Call Center recognition as a crucial enabler of business productivity, and Progent's policy is to solve instead of just annotate IT problems.
Business Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Experts Team provides online advanced engineering expertise and training in specific business application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom development, and education for familiar Microsoft applications including Microsoft CRM, MS Project, Office Word, and Excel. To learn additional information on Progent's consulting, custom programming, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.
Progent's Mac experts can nurture the creative components of Macintosh systems by delivering remote consulting support and training in imaging, audio, and motion video. Progent's support professionals can provide assistance in a variety of Macintosh applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with common procedures such as scanning or digitizing audio or video or setting up an audio/video post production facility.
Online Network and Server Monitoring Support
Progent offers companies in Brisbane Queensland remote computer system monitoring support centered around Microsoft System Center Operations Manager network monitoring, enhanced by Progent to suit your environment so your IT maintenance is proactive rather than reactive. By spotting possible trouble spots before they result in network outages, remote monitoring can head off inconvenient and costly information system crises. Progent can also assist with network monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or environments powered by a combination of OS platforms.
To get in touch with Progent about urgent online expertise with UNIX, Linux, Solaris, or macOS and OS X computer systems, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or refer to Contact Progent.