For small and midsize businesses in Brisbane Queensland, Progent offers technical support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX and Windows platforms. Progent has delivered remote troubleshooting to businesses in every state in the U.S. (Refer to Progent's customer testimonials). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for challenging connectivity problems, plus the assistance of CISA and CISSP-accredited security engineers to help with advanced security architecture and business continuity planning.
Progent's online support engineers represent excellent value due to the fact that they are equipped with the real-world background and the sophisticated technology to resolve the majority of information system issues rapidly. This reduces direct costs since solutions take up fewer billable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your office. Your company benefits even more with indirect costs by minimizing or eliminating network downtime and related costs resulting from business discontinuity, upset customers and vendors, unproductive employees, and distracted executives.
Progent's billing model for online help is designed to maximize the impact of your IT service dollar. Progent bills per minute for phone consulting, so you owe exclusively for the services that you receive. Unlike many remote service companies, Progent imposes no startup charge or minimum fees. Progent's one-minute billing unit and clean policy for pricing do away with scenarios where speedy. minor solutions manage to turn into major tabs. Progent's penchant for dealing with technical issues quickly results in your company spending less cash.
Progent's Online Technical Support Technologies
Through years of experience, Progent has refined an arsenal of optimized tools and proven methodologies that promote the maximum level of effectiveness for remote consulting and repair for small company IT systems. Progent provides protected VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN technology allows the experts of Progent's online support team to communicate with your system without compromising network security.
Progent's advanced customer support database system maintains detailed documentation for all service that Progent's clients have been provided. Progent's staff engineers have the benefit of the details of all help provided to every Progent client by any engineer. This archive of problems and solutions is organized as a readily exploitable proprietary database that enables Progent's online support experts to communicate their knowledge with the whole team to ensure that the efficiency of Progent's technical support grows over time. Progent's high-level certifications and close associations with key vendors including Cisco and Microsoft permit access to additional vast technical databases and permit priority response from vendors' internal product engineers with the result that Progent's online service specialists can find the most efficient solutions quickly.
Start Receiving Remote UNIX, Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's phone services in Brisbane Queensland or to learn more about Progent's phone support programs, call Progent at
Remote Support Services Offered Progent
Progent's remote technical service experts have credentials in a comprehensive set of disciplines. This broad scope of capability allows Progent's engineers to handle virtually any problem likely to take place in a small or midsize business network. Credentials earned by Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional, and Design Associate.
To help customers with multi-platform environments, Progent also provides the support of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Phone-based support available from Progent to small businesses in Brisbane include:
Progent's UNIX/Linux support engineers can provide urgent phone-based help for diagnosing problems affecting UNIX, Linux, or Solaris systems powered by popular variants of UNIX including:
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network consultants, and validates a person's network technology skills at the expert level. CCIEs know how to resolve even the most complex problems occurring in network infrastructure planning, deployment, management, security, and problem solving. Cisco CCIEs work with the highest priority with Cisco's in-house product support engineers in isolating problems with IOS network management utilities and developing alternate approaches or locating program patches. Cisco CCIEs represent an excellent cost-effectiveness because their depth of expertise enables them to resolve the most intractable problems quickly. In many instances, less experienced service providers can wrestle for many hours or days with the same problems that a CCIE can fix in minutes.
Few service firms make CCIEs available to assist small and medium sized companies. Progent offers quick phone access to a CCIE so you can receive timely assistance for complex network problems that are hurting business efficiency but are beyond the comfort zone of your regular network support providers. Progent's Cisco CCIE consultants can interface to your computer system by means of sophisticated remote support technology in order to provide efficient, secure, and affordable diagnosis and remediation.
Progent's Cisco CCIEs can provide expertise in all of Cisco's top-selling family of networking devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst switches, plus Virtual Private Network technology.
Progent's Microsoft-expert remote support engineers offer computer system problem solving and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can help your company with a wide variety of platform support such as Microsoft Windows Server 2022 planning and migration consulting,
Windows Server 2019 consulting,
Microsoft Windows Server 2016 migration support and hybrid cloud solutions,
Windows Server 2012 R2 maintenance,
Windows Server 2008 migration (help, assistance,
MS Exchange 2019 integration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid integration support,
SharePoint 2019 design and configuration, Microsoft Teams consulting, Skype for Business Server planning and deployment support, Microsoft Lync Server management and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad range of online desktop services including Windows 11 integration and designing and implementing Microsoft 365 cloud solutions for Windows desktops.
Progent's certified CISM and CISSP security engineers can provide a variety of security services to bolster the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against attacks or assist your business to recover quickly following a serious penetration. Security support services available from Progent cover in depth network security analysis utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; rapid recovery from virus and worm assaults; configuring firewalls; establishing secure mechanisms for off-site and mobile access; guarding your messaging infrastructure against spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
Progent's Help Desk sharing services make it possible for your IT organization to split the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progent's Help Desk sharing service is a collaborative support solution based on the leading professional services automation (PSA) tool for handling end-user service requests, ticketing, ownership, status tracking, and reporting.
Progent's Call Center consulting support can aid you in establishing an effective new Help Desk Call Center or improving your current organization, selecting or enhancing Help Desk software products to address the particular requirements of your company, or adding temporary phone support staff to work with your internal Help Desk Call Center resources to deal with demanding scenarios like software migrations, mass upgrades, or installing brand new applications.
Progent's Help Desk Call Center team of veteran information technology consultants gives your customers in Brisbane Queensland fast assistance from a dependable support resource with substantial experience offering telephone-based support and online repair service for IT systems powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk Call Center the reputation as a significant enabler of company performance, and Progent's policy is to fix rather than merely report IT problems.
Progent's Apple Mac professionals can support the artistic elements of Mac computing by providing remote consulting support and training in imaging, sound, and video. Progent's support professionals can provide expertise in a large selection of Apple Mac programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with common procedures like scanning or digitizing audio/video or integrating an audio/video post production facility.
Remote Network Monitoring Services
Progent offers companies in Brisbane Queensland online network and server monitoring support centered around Microsoft Operations Manager network monitoring, adapted by Progent to suit your environment so your IT maintenance is proactive rather than reactive. By exposing potential issues before they result in crashes, remote monitoring can head off inconvenient and costly information system crises. Progent can also assist with network monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or systems powered by a variety of operating systems.