Urgent Remote Support for Brisbane Queensland UNIX or Linux NetworksFor small and midsize companies located in Brisbane Queensland, Progent offers support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX and Windows technology. Progent has delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's client testimonials). Progent also offers the expertise of CCIE-qualified network specialists for complex infrastructure issues, as well as the services of CISA and CISSP-accredited security consultants to help with advanced security design and disaster recovery preparedness.

Progent's online technical support engineers offer exceptional value because they have the practical background and the advanced tools to resolve the majority of information system issues quickly. This reduces immediate costs since service calls require a smaller number of billable minutes. Online support also avoids the cost of dispatching a consultant to your site. Your organization benefits even more in indirect expenses by reducing or avoiding network outages and associated costs stemming from business disruption, upset clients, unproductive employees, and distracted executives.

Progent's pricing model for online support is designed to maximize the impact of your network support investment. Progent charges per minute for phone consulting, so you pay exclusively for the services that you receive. In contrast to typical remote support companies, Progent asks for no startup charge or minimum fees. Progent's per-minute granularity and clean model for pricing avoid situations where speedy. minor fixes manage to turn into substantial invoices. Progent's skill at disposing of problems efficiently translates into your business saving cash.

Progent's Online Support Tools
Through years of experience, Progent has developed an array of customized tools and proven processes that permit the highest level of effectiveness for remote consulting and repair for small company IT networks. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN technology allows the staff of Progent's Technical Response Center to interface to your network without violating network security.

Progent's powerful service reporting system stores extensive documentation for all support that Progent's clients have received. Progent's team service personnel have access to the history of all help rendered to each Progent client by every consultant. This database of trouble tickets and solutions is organized as a conveniently accessible internal knowledge base that enables Progent's online support experts to share their experiences company-wide to make sure that the effectiveness of Progent's support grows daily. Progent's high-level certifications and working associations with major vendors including Cisco and Microsoft make available other vast technical support databases and allow fast access to vendors' internal product engineers so Progent's online service experts are able to find optimal solutions quickly.

Initiate Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's phone support in Brisbane Queensland or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for network support, visit Immediate Emergency Support.

Phone-based Support Services Provided by Progent
Progent's phone-based support engineers have credentials in a comprehensive set of products and technologies. This broad range of technical skills enables Progent's consultants to address virtually any crisis that may take place in a small company network. Certifications held by Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional, CCDA and CCDP.

To help businesses with multi-operating system networks, Progent also provides the support of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional engineers.

Phone-based services provided by Progent to clients in Brisbane include:

  • UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based consulting services cover a wide array of computer technology including network architecture, email systems, system and process security, UNIX/Linux and Windows integration, VMware products for server economization and easy administration, and migration from older applications to current MS Windows or Linux solutions. Progent's team-based approach to solving network problems enables fast escalation, when required, to engineers with appropriate expertise to tackle complex scenarios. This accelerates solutions of critical problems, reduces lost productivity, and lowers service costs.

    Progent's UNIX/Linux consultants can offer emergency remote help for troubleshooting anomalies within UNIX/Linux networks based on popular variants of UNIX such as:

    • macOS and OS X
    • Sun Solaris
    • IBM AIX
    • HP-UX
    • BSD
    • SCO
    • Silicon Graphics IRIX (SGI/IRIX)
    Major Linux versions for which Progent can provide expert support include:
    • RedHat
    • SUSE
    • Debian-GNU
    • Slackware

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
    Cisco Engineers for Brisbane QueenslandThe Cisco Certified Internetwork Expert certification is the top recognition for networking professionals, and certifies a consultant's technical skills at the expert level. Cisco qualified CCIEs know how to handle the most intractable problems occurring in network planning, integration, administration, security, and repair. CCIEs can cooperate closely with Cisco's in-house product support engineers in isolating problems with Cisco IOS network administration utilities and coming up with alternate approaches or identifying program updates. CCIEs offer excellent value because their depth of expertise permits them to find solutions for the most intractable problems quickly. In typical instances, less seasoned consultants can struggle for hours or even days with identical tasks that a Cisco CCIE can fix in minutes. Few consulting organizations make Cisco CCIEs accessible to support small and mid-size companies. Progent offers quick phone contact with a Cisco authorized CCIE so your company can receive timely assistance for severe network issues that are impacting business productivity but are outside the comfort zone of your local network service personnel. Progent's Cisco CCIE consultants can interface to your computer system using the latest remote support technology to provide quick, safe, and affordable diagnosis and remediation. Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's market leading selection of infrastructure appliances such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network technology.

  • Authorized Windows Expertise
    Windows Support for Brisbane QueenslandProgent's Microsoft-premier remote service professionals offer network problem solving and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can assist your company with a wide range of technology support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange 2019 Server integration, MS Exchange 2016 Server planning and deployment, Exchange 2013 consulting, Exchange Server 2010 monitoring and support, SharePoint 2016 migration support, SharePoint 2019 design and deployment, Microsoft Teams expertise, Skype for Business Server migration support, Lync Server management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server training, SBS Server support, and Windows Essentials migration and cloud integration.

    Progent in addition offers a full range of remote PC desktop support and troubleshooting services such as Windows 7 migration, preparing for to 64-bit workstation software, integrating Office 2010, and automating workstation deployment.

  • CISSP and ISSAP Certified Network Security Engineers
    CISSP Premier Network Security Experts for Brisbane QueenslandProgent's qualified CISSP and ISSAP network security engineers offer a range of security services that can bolster the defenses of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against attacks or assist your company to recover quickly following a damaging breach. Security services offered by Progent include: comprehensive network security evaluation using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Nikto; fast recovery from malicious assaults; integrating firewalls; designing safe architectures for off-site and mobile communication; defending your email infrastructure from spam and directory harvest attacks; and initiating 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert remote consulting services to help companies of all sizes integrate their information networks with leading public clouds including Azure and Amazon AWS. Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid network models that utilize on-premises IT assets as well as cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud migration support services such as Office 365 integration with on-premises Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration consulting. Progent has more than 20 years of experience delivering advanced consulting expertise online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Additional Support Services Available from Progent
Progent can provide the skills of seasoned online consulting experts for special IT projects that small companies often need. Billing rates for ongoing consulting tasks are determined according to the level of expertise of the consultants involved. Progent's experience with these important areas of information technology enables customers to execute major projects within budget and on schedule. Progent's special remote engineering solutions include:
  • Help Desk Call Center Support
    Progent's Help Desk Call Center support programs for small businesses with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Standard Help Desk Call Center support services are designed for smaller companies who lack the budget to build and maintain an in-house Help Desk but who want quick response from a reliable Help Desk Call Center with proficient phone support plus the available expertise to escalate the most challenging problems to high-level consultants.

    Progentís Help Desk sharing services make it possible for your business to split the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution built around the leading professional services automation platform for handling service requests, ticket lifecycle, accountability, progress tracking, and reporting.

    Progent's Help Desk Call Center consulting services can support you in building an effective new Help Desk Call Center or enhancing your current organization, identifying or modifying Help Desk application software to handle the unique requirements of your corporation, or providing temporary phone support staff to reinforce your internal Help Desk Call Center resources during high-demand situations such as software transitions, mass upgrades, or installing brand new applications.

    Progent's Help Desk Call Center team of seasoned information technology consultants gives your workers in Brisbane Queensland rapid access to a dependable support group with substantial background providing phone consulting and online repair service for computer environments powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk the reputation as a significant enabler of company efficiency, and Progent's aim is to fix instead of simply report network issues.

  • Business Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Consulting Group offers phone-based advanced engineering expertise and education in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and training for familiar Microsoft applications including CRM, MS Project, MS Office Word, and Office Excel. To learn additional information on Progent's consulting, custom programming, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.

    Progent's Mac consultants can nurture the artistic elements of Macintosh systems by providing remote consulting support and education in imaging, sound, and video. Progent's support professionals can provide help in a large selection of Apple Mac creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with specific jobs like capturing or digitizing audio/video or integrating an audio/video post production studio.

    Remote Network and Server Monitoring Support
    Progent can provide businesses in Brisbane Queensland remote network and server monitoring services based on Microsoft Operations Manager network monitoring and reporting, customized by Progent for your environment so your IT support is proactive rather than reactive. By exposing emerging trouble spots before they expand into crashes, proactive monitoring can avoid stressful and expensive service breakdowns. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or networks that support a variety of operating systems.

How Your Brisbane Queensland Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent remote support with UNIX, Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Urgent Remote Support, call 1-800-993-9400, or go to Contact Progent.



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    Progentís certified consultants offer small and medium size companies enterprise-level consulting services for SMS Server 2003 and Configuration Manager, Microsoft's standard tools for update and configuration management. Configuration Manager is Microsoft's new title for the update management solution formerly known as Systems Management Server. System Center Configuration Manager 2007 offers a variety of enhancements to Microsoft Systems Management Server such as comprehensive automation, integrated Vista Windows Server 2008 support, quarantine support, and device driver management. Progentís certified consulting professionals can show you how to use SMS or Configuration Manager economically for streamlined OS and application software installation, security patch administration, application metering, and software license compliance. Progent's engineers can also assist your company to migrate efficiently from SMS Server 2003 to Configuration Manager.

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  • Microsoft Instant Messaging Consultancy Remote Microsoft Video Conferencing Support Outsourcing

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    Collocation Migration IT Consultant

    Colocation data centers make it possible for businesses to share world-class data centers for hosting computer equipment that runs mission-critical applications. Progent's Microsoft and Cisco premier consultants can help your company with all aspects of your colocation program including selecting and migrating to a colocation site, designing network architecture, specifying required equipment, on-premises and remote maintenance, establishing offsite system management, and education your IT personnel.

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  • Amazon Web Services hybrid cloud solutions Developer
    Amazon Web Services integration Coding

    Progent offers cost-effective remote consulting to help businesses to access Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3 for scalable high-performance storage, and Glacier for low-cost archival storage. Progent can help you with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, preparedness assessment, system design, testing, configuration, administration, performance tuning, licensing management, backup/restore mechanisms, and security and compliance. Progent offers advanced expertise with firewall configuration and VPN technology and can show you how to deploy cloud-based or hybrid cloud networking models that efficiently integrate Amazon AWS cloud services. Progent offers as-needed support to help you to resolve complex technical issues or Progent can deliver comprehensive project management outsourcing to help you move to the Amazon AWS platform on time and on budget.

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    SonicWall NSA 2650 Firewall Security Audits

    Progent's certified SonicWall firewall experts can show you how to configure, maintain, and tune SonicWall firewall appliances including the current SonicWall TZ and NSa Series of firewalls and the older SonicWall PRO 1260 Secure Switch devices. Progent's CISSP and GIAC-certified network security experts can help you incorporate SonicWall firewalls into a complete network protection solution and design security into your corporate processes.

  • Microsoft Operations Manager IT Consultant Urgent Monitoring and Reporting Online Support
  • Microsoft Partner IT Consulting Firm Microsoft Certified Design Consultants
  • Microsoft Project Server Scheduling Consultants MS Project Server Developer Firm
  • Microsoft Small Business Server Specialist SBS 2008 Specialists

  • MCSE Expert Certified SQL Server 2016 Stretch Database Help and Support
    SQL Server 2016 Mobile Reports Computer Consultants

    Microsoft SQL Server 2016 introduces major enhancements in performance, capacity, security, high-availability, BOYD support, and built-in analytics and reporting. New features include PolyBase for handling relational and non-relational databases in one appliance for big data applications, R language support, Always Encrypted mode, Mobile Reports, and centralized management of on-premises and cloud-based operations and services. Progent's Microsoft-certified consulting team can deliver remote and onsite expertise to assist organizations of any size to implement, manage or troubleshoot any edition of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with all core Microsoft products such as Windows Server, Exchange Server 2016, SharePoint, Dynamics CRM, Skype for Business, and System Center Operations Manager (SCOM).

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  • Microsoft Windows 2008 R2 Specialist Windows 2008 R2 Computer Consultants
  • Microsoft Windows Server 2019 Information Technology Outsourcing Firms Brisbane, Queensland Microsoft Windows Server 2019 Small Office Computer Consulting Gold Coast

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    Internet Carrier Selection Services

    Progent offers access to the cost-effective support of remote Internet connectivity experts to help your company to assess or enhance your Internet services so your Internet connectivity solution aligns with your business requirements. Support services available from Progent's engineers include assessment of your current bandwidth use, vendor and service plan analysis and ordering, network provisioning, and managing a seamless switchover to a different carrier and/or service plan. Network provisioning can include optimizing existing routers and switches and deploying additional ones, implementing firewalls, and designing dependable Border Gateway Protocol architectures.

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    64-bit Upgrade Online Technical Support

    Progentís Microsoft-certified consultants can assist your organization to update your servers or workstations from 32 to 64 bits. Progent can help your company to calculate the risks and advantages of migrating to 64-bit computing, plan an efficient migration strategy that reduces business interruptions, and provide economical, professional remote help to aid you to configure 64-bit software and application software on your existing computers.

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  • Network Consultant ProSight Remote Network Troubleshooting Network Device Configuration Management IT Consultants
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  • Office 365 and Android Technical Consultant Office 365 and on-premises Exchange Network Consulting
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  • Offsite Automated Backup Services Professionals ProSight Data Protection Services Engineer
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    24x7 Engineer Microsoft Office 365 Webinar

    Progent provides customized online instruction for an array of client apps and environments such as Office and Office 365 Excel, Word, Publisher and Project plus Adobe Acrobat Writer, Photoshop, Crystal Reports, and Microsoft Windows 10. Online instruction offers the benefits of traditional in-person seminars, such as immediate communication between students and teachers, but eliminates the expenses of travel and the hassle of attempting to synchronize the availability of multiple students. Available to single students or groups of any size, Progent's live online instruction permits the trainer to conduct the seminar from a remote office while the students can be dispersed throughout a campus or across the country. Live online education utilizes powerful learning aids like virtual white boards, electronic hand-raising, and collaborative desktops. Classes can be brief and targeted to specific topics or longer in duration and wider in coverage.

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  • Online Help SQL Server Management Studio SQL Server 2016 SSRS Support and Help

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    Microsoft Exchange Upgrade Configuration

    Progent's Microsoft Certified engineers offer world-class support for major deployments of Microsoft Exchange 2007. Progent's experts can show you how to plan multi-location Exchange Server 2007 installations or updates and can supply local personnel to assist enterprises with deployments of Exchange Server 2007 in the or any area covered by Progent's engineers.

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    Progent can provide small and medium-size organizations overflow or comprehensive Help Desk call center services for telecommuters.

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    Network Engineer Remote Office

    Years of experience delivering Microsoft support and Cisco technology consulting has allowed Progent to develop a unique ability for serving branch offices that require network help with the flexibility associated with with small firms but which includes professional communications, thorough documentation, and adherence to enterprise IT standards. If your corporation maintains a remote office situated anywhere in or any area covered by Progent's consultants, Progent can offer a wide array of in-person and on-line network support services and network architecture assistance.

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  • After Hours Dynamics GP Great Plains Software Remote Troubleshooting
    Integration Dynamics GP/Great Plains Features

    Progentís Microsoft certified experts offer a variety of consulting services for Dynamics GP. Microsoft Dynamics GP is a Microsoft financial platform and business management tool built, like all Microsoft accounting solutions, on the scalable and familiar foundation of Windows technology. Dynamics GP 2010, the most recent edition of Microsoft financial products in the Dynamics GP/Great Plains line, provides a cost-effective tool for managing and combining accounting, e-commerce, supply chain, manufacturing, project accounting, field service, customer relationships, and HR. Dynamics GP/Great Plains is simple to deploy and configure, and with its modular design you can license only the functions you currently need, with the ability to expand users and enlarge functionality in the future. Progentís Microsoft Dynamics GP/Great Plains Software support experts can show you how to deploy, customize and administer Microsoft Dynamics GP 2010 and also older editions of Dynamics GP.

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  • Best Exchange 2019 Disk Availability Group Consultants
    Professionals Exchange 2019 Compliance

    Progent can help you in any facet of your migration to Microsoft Exchange Server 2019 including deploying Windows Server 2019 for hosting Exchange; designing high availability architecture for a local, Microsoft cloud connected or hybrid deployment; moving mailboxes; planning and implementing Hyper-V; setting up hardware load balancing (HLB); configuring Database Availability Groups (DAGs) with MCDB caching; integrating with Skype for Business 2019 for voicemail services; integration with SharePoint Server or SharePoint Online; preparing firewalls; integration with O365; and configuring Outlook clients.

  • Small Office IT Consultants Progent Small Companies Progent Small Company Computer Network Support
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  • Specialist Apple Time Machine Backup Deduplication Technology Professional
  • Remote Consulting CentOS Linux, Solaris, UNIX
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  • Specialists VMware NSX Hybrid Cloud Urgent VMware VCDX-NV certified Specialists
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    Even if your business has a small computer services staff and a limited technology budget, your information system can still have the same high reliability and performance that once required a substantial internal support organization. Progent's 24x7 Network Support Services for small businesses combine the experience of world-class Microsoft-expert and Cisco-certified network professionals, the latest system management products for 24x7 monitoring and alerts, and cost-effective support packages such as a help desk call center to keep your mission-critical business applications and servers operating.

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  • Windows Server 2003 Services Technical Consultant Windows 2003 Server
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  • Server Consolidation Remote Troubleshooting
    Outsourcing Server Consolidation

    Server proliferation puts pressure on network budgets and administrative resources. Server consolidation via a virtual architecture offers lower total cost of ownership of servers and quicker return on investment, more efficient utilization of physical computers, simplified operations, increased system uptime, and easier management. Typical uses for virtual machines include hardware consolidation, low-cost platforms for mission-critical legacy software running on outdated operating systems, and affordable isolation of program development or pilot testing environments from on-line systems.

  • Windows Server 2012R2 Configuration Manager Configuration Computer Consultant Windows Server 2012R2 Configuration Manager
  • Windows Server 2016 High Availability Support Windows Server 2016 and SCVMM Support Outsourcing

  • Microsoft LCS Server Consultants
    Urgent Live Communications Server 2007 Consultant

    Microsoft Communications Server provides IM and presence as part of a scalable, world-class solution featuring advanced security, seamless integration with additional Microsoft software, an extendable, standards-based development environment, and support for regulatory mandates such as HIPAA, SOX, and Gramm-Leach-Bliley. Communications Server allows lower costs and elevated business efficiencies, enhanced individual output, and stronger intellectual property security. Microsoft Office Communications Server has been replaced by Lync Server, which in turn has been replaced by Skype for Business. Progent's Microsoft-certified unified communications experts can provide online and on-premises support and troubleshooting help for your Office Communications Server deployment and can assist you to assess the advantages of migrating to Microsoft's Skype for Business. Progent can also help you to plan and execute an efficient migration that will add significant strategic value to your IT system

  • 24/7 Slackware Linux, Sun Solaris, UNIX Remote Support
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  • Windows Server Hyper-V 2016 Management Information Technology Consulting Online Help Windows Server Hyper-V 2016 PowerShell
  • Windows SharePoint 2007 Services Online Help On-site Technical Support SharePoint Portal Server 2007

  • 24x7x365 Juniper Junos os Technology Consulting Services
    Juniper Junos Configuration Protection

    Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

  • Windows Small Business Server 2008 Specialist Urgent Microsoft Small Business Server Computer Consulting
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  • Mandrake Linux, Sun Solaris, UNIX Specialists Brisbane Central Business District

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