Urgent Remote Consulting for Brisbane Queensland UNIX or Linux NetworksFor small and midsize businesses located in Brisbane Queensland, Progent provides support for networks powered by UNIX or Linux or for networks that feature a combination of UNIX and Microsoft Windows technology. Progent has provided remote support to companies in every state in the United States. (See Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for complex infrastructure problems, as well as the services of CISA and CISM-certified security engineers to handle high-level security architecture and disaster recovery planning.

Progent's remote technical support engineers represent exceptional leverage because they are equipped with the practical background and the advanced tools to resolve most information system problems quickly. Efficient support reduces direct expenses because solutions require a smaller number of billable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your location. Your organization saves additionally with incidental expenses by reducing or avoiding system downtime and related costs resulting from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management.

Progent's billing policy for remote support is designed to stretch your IT service investment. Progent charges on a per-minute basis for phone consulting, so you are invoiced exclusively for the services that you receive. In contrast to typical online service companies, Progent asks for no service activation fee or minimum job duration. Progent's one-minute billing unit and clean policy for pricing prevent situations where fast fixes somehow end up as large bills. Progent's skill at solving problems quickly results in your business conserving cash.

Progent's Remote Technical Support Tools
Over the years, Progent has developed an arsenal of customized tools and field-tested processes that ensure the maximum level of efficiency for online help and repair for small business computer networks. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN connectivity allows the consultants of Progent's remote service group to interface to your company's system without violating system security.

Progent's advanced technical support database system maintains thorough records for the service that Progent's customers have been provided. Progent's team consultants have access to the history of services delivered to each client by every Progent consultant. This database of anomalies and solutions is organized as a readily retrievable proprietary knowledge base that permits Progent's online technical professionals to communicate their knowledge company-wide to ensure that the value of Progent's support services grows over time. Progent's high-level certifications and working associations with important technology companies including Cisco and Microsoft make available other vast support databases and allow priority access to vendors' in-house product engineers with the result that Progent's remote service specialists can find the best resolutions in the least time.

Start Receiving Online UNIX/Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's phone support in Brisbane Queensland or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for IT support, visit Immediate Emergency Support.

Phone-based Network Support Services Available from Progent
Progent's online technical support professionals possess credentials in a comprehensive array of disciplines. This broad range of capability enables Progent's consultants to resolve almost any emergency likely to crop up in a small or midsize company information system. Credentials held by Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, CCSP, CCVP, and Design Professional.

To provide assistance to customers with mixed-operating system networks, Progent also provides the support of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.

Remote support provided by Progent to clients in Brisbane include:

  • UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services cover a wide array of information technology including system infrastructure, email solutions, network and process security, UNIX/Linux and Windows coexistence, VMware products for server economization and simplified management, and transitioning from older applications to current Windows or Linux-powered solutions. Progent's team-based methodology for solving network issues enables fast escalation, if necessary, to consultants with appropriate expertise to handle complex situations. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers service expense.

    Progent's UNIX/Linux support engineers can offer emergency online assistance for analyzing problems affecting UNIX/Linux networks powered by popular variants of UNIX including:

    • Apple macOS and OS X
    • Solaris
    • IBM AIX Open UNIX
    • HP-UX
    • BSD
    • SCO UNIX
    • Silicon Graphics IRIX (SGI/IRIX)
    Important Linux variants for which Progent can provide expertise include:
    • RedHat Linux
    • SUSE
    • Debian-GNU
    • Slackware Linux

  • Talk to a Cisco CCIE for High-level Network Troubleshooting
    Cisco Engineers for Brisbane QueenslandThe Cisco CCIE credential is the top recognition for network infrastructure engineers, and indicates a person's network technology knowledge at the expert level. Cisco CCIEs know how to resolve the most intractable problems surrounding network infrastructure planning, deployment, management, protection, and repair. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house product support engineers in analyzing problems with IOS network administration utilities and developing alternate approaches or locating software patches. Cisco qualified CCIEs provide exceptional value since their deep experience allows them to find solutions for even the most intractable problems quickly. In common cases, less qualified consultants can wrestle for hours or days with identical problems that a CCIE can resolve in a few minutes. Few service organizations make Cisco-qualified CCIEs available to support small and medium sized businesses. Progent can provide fast telephone access to a Cisco CCIE so your company can receive timely assistance for complex network infrastructure problems that are hurting worker productivity but are outside the scope of your ordinary network support group or consultant. Progent's Cisco-qualified CCIE engineers can connect to your computer system via advanced on-line support tools to perform efficient, secure, and economical diagnosis and repair. Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's popular family of infrastructure appliances such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected broadband and integrated services (IS) routers, wireless access points, Meraki cloud-managed access points, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network solutions.

  • Authorized Microsoft Windows Expertise
    Microsoft Windows Support for Brisbane QueenslandProgent's Microsoft-certified online service professionals can provide network problem solving and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can assist your company with a broad range of platform support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, Microsoft Exchange 2019 Server deployment, MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting, Microsoft Exchange 2010 maintenance, SharePoint 2016 migration and hybrid deployment support, SharePoint Server 2019 design and integration, Microsoft Teams consulting, Skype for Business Server migration consulting, Lync Server 2013 integration and Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager system monitoring, Project Server planning, Small Business Server 2011 consulting, and Windows Essentials cloud integration.

    Progent also can deliver a full range of online desktop consulting and support services including Microsoft Windows 7 migration help, preparing for to 64-bit workstation software, configuring Microsoft Office 2010, and automating desktop configuration.

  • CISSP, ISSAP, and CISM Premier Network Security Engineers
    CISSP Certified System Security Professionals for Brisbane QueenslandProgent's accredited CISSP and ISSAP security engineers can provide a range of security services that can enhance the immunity of your UNIX/Linux, Solaris, Apple Mac or Windows environment against assaults or assist you to clean up quickly after a damaging penetration. Security solutions available from Progent cover comprehensive security analysis utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast cleanup after malicious attacks; configuring firewalls; building safe mechanisms for off-site and mobile access; protecting your messaging infrastructure from viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert remote consulting to help companies of all sizes connect their information networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your IT team to design and manage cost-effective environments that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid architectures that seamlessly combine local resources as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud migration support services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of background providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Special Support Programs Available from Progent
Progent can provide the services of world-class online consulting professionals for contract projects that small companies frequently request. Billing rates for longer-term consulting tasks are set according to the level of expertise of the consultants assigned. Progent's background in these special fields of computer technology allows clients to execute critical initiatives within budget and on time. Progent's special online engineering services include:
  • Help Desk Expertise
    Progent's Help Desk Call Center service offerings for small and midsize businesses with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Call Center support services are intended for smaller organizations who lack the money or time to assemble and manage an in-house Help Desk but who want quick response from a dependable Call Center with professional phone support as well as the in-depth expertise to escalate the most challenging tasks to high-level engineers.

    Progent's Co-managed Help Desk services allow your business to share the load for Help Desk support transparently between your IT team and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progent's shared Help Desk service is an advanced service desk solution based on the top professional services automation platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.

    Progent's Help Desk consulting expertise can guide you in establishing an efficient new Call Center or improving your current one, selecting or enhancing Help Desk software to handle the unique requirements of your corporation, or adding occasional phone support staff to supplement your internal Help Desk Call Center resources during high-demand scenarios such as software transitions, mass updates, or installing new business software.

    Progent's Call Center team of seasoned information technology consultants offers your clients in Brisbane Queensland instant communication with a reliable network service group with extensive background offering phone help and online diagnostics for IT systems that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk Call Center the reputation as a crucial enabler of company success, and Progent's policy is to solve rather than simply document technical issues.

  • Business Applications Services: Training, Development, and Problem Solving
    Progent's Applications Experts Team offers online professional engineering expertise and education in special business application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and training for familiar Microsoft applications including CRM, Microsoft Project, Microsoft Word, and MS Office Excel. To read additional information on Progent's consulting, programming, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.

    Progent's Mac consultants can promote the artistic components of Macintosh systems by delivering phone-based help support and education in imaging, sound, and motion video. Progent's consultants can provide expertise in a range of Apple Mac programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's consultants can also help you with specific jobs such as capturing or digitizing audio/video or putting together an audio/video post production facility.

    Online Network and Server Monitoring Services
    Progent offers companies in Brisbane Queensland remote computer system monitoring services centered around Microsoft System Center Operations Manager network monitoring and reporting, enhanced by Progent for your environment so your computer support is proactive and automated. By exposing emerging issues before they evolve into crashes, proactive monitoring can minimize stressful and costly network crises. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft environments, or environments powered by a combination of operating systems.

How Your Brisbane Queensland Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent online help with UNIX, Linux, Solaris, or macOS and OS X computer systems, visit Progent's Nationwide Online Help, call 1-800-993-9400, or see Contact Progent.



An index of content::

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    Progent's Power BI experts can help your business to plan, install, manage, update or debug your Power BI environment. Progent can also assist you to prepare your source data for Power BI reports and dashboards. Progent can assist you build and administer a local, cloud, or hybrid environment for Power BI.

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    The server cluster feature set built into the high-end editions of MS Windows Server 2008 has been radically re-engineered to simplify the deployment, setup, and maintenance of clusters that offer improved levels of system availability, protection, efficiency, and versatility. New or improved capabilities include automated cluster Validation, revamped setup and installation, unified cluster administration, redesigned cluster infrastructure for increased availability, hardened protection and quorum structure, elimination of failure points, greater disk and RAM capacity, and enhancements for geographically dispersed clusters. Progent's consultants can assist your company assess the business benefits of Windows clustering, design and implement a deployment, educate your network support staff to administer your failover clusters, provide ongoing consulting and support services, and create and test a workplace recovery procedure.

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    IT Consultants 24x7 Support

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    Progent has been providing SharePoint consulting services since the initial product was released more than 20 years ago, and Progent has the scope of IT knowledge to assist organizations of all sizes to design and implement a SharePoint Server 2013 installation and develop SharePoint Server 2013 applications that bring substantial business value to your IT investment. Progent's Microsoft-certified consulting team can help your company to evaluate the business advantages of upgrading to SharePoint 2013 or SharePoint Online from earlier versions of SharePoint or from another collaboration environment; determine whether an in-house, online or hybrid deployment is most sensible for your organization; and pick the right version of SharePoint 2013 for your purposes. Progent can provide full project management outsourcing or can help in individual tasks related to your SharePoint 2013 migration.

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    Progent's Microsoft-certified engineers offer computer help and network consulting services for Microsoft Exchange 2003 Server, Windows Server 2003, and for the entire line of Microsoft Servers. Progent's migration, configuration, management, and troubleshooting services for Exchange Server 2003 include planning, deployment, project management, onsite and remote troubleshooting, Help Desk Call Center support, expert security evaluation, and comprehensive network management outsourcing.

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    Progent provides the services of Microsoft and Cisco-Certified IT consulting professionals to show customers affordable alternatives to help businesses maximize the value of Microsoft and Cisco products. For environments that range from small offices to large enterprises, Progent's expert engineers can show you how to improve your information system's e-mail architecture, security, availability, throughput, and system administration.

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    Progent's Duo service plans utilize Cisco's Duo cloud technology to protect against password theft by using two-factor authentication (2FA). Duo supports single-tap identity verification with iOS, Google Android, and other out-of-band devices.

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    Progent's Cisco Jabber consultants offer online or onsite support to help businesses of any size to plan, deploy, maintain, update or debug Cisco Jabber environments and Cisco Unified CM infrastructure. Progent offers advanced support for the technologies that go into creating a cohesive Jabber collaboration solution such as Cisco network devices and management software, Microsoft 365 applications, Windows and Mac desktops, Apple iOS and Google Android smartphones and tablets, SIP trunking, WiFi networks, security and compliance, cloud computing, telepresence systems, PBX products, disaster recovery preparedness, and the many other pieces of a cohesive collaboration solution.

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    The Progent Test and Training Lab located at the QTS (formerly Herakles) Data Center is available for piloting line-of-business applications, creating efficient migration procedures, assessing and tuning performance, designing or verifying disaster recovery strategies, resolving compatibility issues, and establishing training systems for the latest technologies. For Progent customers who lack sufficient in-house resources to assemble proper pilot environments, the lab reduces capital outlay and engineering risk while keeping critical IT projects on schedule.

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    Progent uses an enterprise-class service reporting system that stores and formats complete documentation for all delivered support activities. Unlike many independent consultants or local support organizations who offer minimal documentation or specifics of services done, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the service reports transmitted by every consultant to each client. The practice of documenting and archiving service activity allows more effective service and avoids a slew of typical misfortunes such as when a service client is effectively held captive to a consultant who won't release the keys to the kingdom.

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    Cisco's PIX 500 firewalls have been discontinued and Cisco may no longer offer support these legacy devices. Progent still provides technical assistance for Cisco's PIX Series firewalls to help you with maintenance and Progent can also help you determine whether to move up to next generation firewall technology available from Cisco. Progent's Cisco technology specialists can help you plan and implement a cost-effective migration to Cisco ASA 5500-X Series firewalls following industry best practices.

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