For small and midsize companies in Brisbane Queensland, Progent provides technical support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX and Windows platforms. Progent has provided online support to businesses in every state in the U.S. (See Progent's client recommendations). Progent also offers the expertise of Cisco CCIE-certified network specialists for complex infrastructure issues, as well as the assistance of CISA and CISM-certified security engineers to help with high-level security architecture and disaster recovery preparedness.
Progent's remote support services offer excellent leverage due to the fact that they are equipped with the practical experience and the sophisticated technology to solve the majority of network problems quickly. Efficient support lowers direct costs since service calls require a smaller number of billable minutes. Remote help also eliminates the cost of dispatching an engineer to your office. Your organization saves even more with incidental expenses by minimizing or eliminating network outages and associated costs resulting from business disruption, upset customers and vendors, unproductive workers, and distracted executives.
Progent's pricing model for remote help is structured to get the most out of your IT service investment. Progent bills per minute for phone assistance, so you are billed only for the services that you receive. Unlike typical remote support firms, Progent asks for no service activation fee or minimum payments. Progent's one-minute billing unit and simple model for pricing save you from scenarios where fast repairs manage to end up as large invoices. Progent's skill at solving technical issues quickly translates into your company saving cash.
Progent's Remote Service Tools
Over time, Progent has refined a set of optimized tools and field-proven methodologies which promote the maximum degree of efficiency for remote technical support and repair for small business computer networks. Progent offers safe VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN access allows the staff of Progent's online support team to connect to your environment remotely without breaching corporate security.
Progent's proprietary customer support reporting system includes detailed documentation for all service that Progent's customers have been provided. Progent's team engineers have access to the history of support delivered to every client by every engineer. This database of issues and fixes is structured as a quickly retrievable support knowledge base that allows Progent's online technical experts to communicate their experiences company-wide to ensure that the value of Progent's technical support grows over time. Progent's advanced accreditations and close associations with major vendors including Cisco and Microsoft permit access to other extensive support knowledge bases and allow quick response from vendors' in-house engineering staff so Progent's remote consulting specialists are able to come up with the best resolutions promptly.
Start Receiving Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's phone support in Brisbane Queensland or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for network support, go to Immediate Urgent Support.
Remote Technical Services Available from Progent
Progent's online technical service engineers possess advanced credentials in a comprehensive array of products and technologies. This broad scope of IT skills allows Progent's consultants to address virtually any emergency that may take place in a small or midsize business information system. Certificates earned by Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional, and Design Professional.
To provide assistance to businesses with multi-OS environments, Progent also offers access to consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online technical services Offered by Progent to small businesses in Brisbane include:
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UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services cover a broad range of information technology including network infrastructure, messaging systems, network and process security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server consolidation and simplified management, and transitioning from legacy systems to the latest Microsoft Windows or Linux-powered solutions. Progent's group-based approach to solving technical issues enables quick escalation, when required, to engineers with appropriate experience to handle challenging scenarios. This accelerates solutions of critical problems, reduces network downtime, and cuts service expense.
Progent's UNIX/Linux support engineers can provide emergency phone-based help for troubleshooting problems within UNIX/Linux systems based on leading variants of UNIX such as:
Important Linux variants for which Progent can provide expertise include:
- RedHat
- SUSE Linux
- Debian-GNU
- Slackware Linux
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Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network infrastructure consultants, and validates an individual's technical knowledge at the master level. Cisco qualified CCIEs know how to resolve even the most stubborn problems occurring in network planning, installation, management, protection, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house support staff in isolating anomalies with IOS Software network administration tools and coming up with alternate approaches or locating software updates. CCIEs provide exceptional value since their broad experience permits them to fix the most difficult problems quickly. In typical instances, less seasoned engineers can struggle for hours or days with the same problems that a CCIE can dispose of in a few minutes.
Few support organizations make CCIEs available to support small and mid-size companies. Progent offers fast telephone contact with a Cisco CCIE so your company can get timely support for serious network infrastructure problems that are impacting business productivity but are outside the experience of your local IT maintenance personnel. Progent's CCIE consultants can tie into your environment via state-of-the-art remote troubleshooting technology in order to provide efficient, safe, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's industry-leading selection of infrastructure products including PIX Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst Series switches, plus Virtual Private Network (VPN) products.
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Authorized Microsoft Windows Expertise
Progent's Microsoft-premier online service professionals can provide computer troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the expertise of support professionals who can help you with a wide range of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint 2019 planning and deployment, Microsoft Teams migration expertise, Microsoft Skype for Business Server migration support, Lync Server 2013 integration and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online planning,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide array of online desktop consulting and support services such as Windows 7 migration help, moving to 64-bit workstation software, integrating Office 2010, and streamlining Business Desktop Deployment.
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CISM and CISSP Premier System Security Experts
Progent's certified CISSP and ISSAP network security engineers offer a variety of system protection solutions that can improve the defenses of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against attacks or assist your company to recover rapidly after a damaging penetration. Security consulting services available from Progent cover in depth network security evaluation using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; rapid cleanup after malicious attacks; installing firewalls; designing safe techniques for remote and mobile connectivity; protecting your email infrastructure against viruses, spam and DHA attacks; and managing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert remote consulting services to help businesses of any size integrate their networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your IT team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid network models that seamlessly combine physical IT assets as well as cloud services. To help you to integrate public clouds with networks, Progent offers a range of public cloud migration services that include Microsoft 365 integration solutions with on-premises Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration consulting. Progent has more than two decades of background delivering advanced consulting support online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Additional Consulting Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for contract projects that small businesses frequently request. Progent's charges for longer-term consulting projects are set according to the level of expertise of the engineers required. Progent's background in these special areas of information technology enables clients to execute critical projects within budget and on time. Progent's special remote consulting services include:
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Help Desk Call Center Support
Progent's Call Center service options for small and midsize businesses with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk services are ideal for smaller businesses who don't have the resources to create an internal Call Center but who require quick communication with a reliable Call Center with professional phone support plus the technical depth to escalate complex trouble tickets to advanced consultants.
Progent's Help Desk sharing services allow your IT organization to share the load for Help Desk support seamlessly between your IT team and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution built around the top professional services automation platform for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Help Desk consulting services can aid you in building an effective new Help Desk or improving your current organization, selecting or modifying Help Desk software to meet the unique demands of your business, or adding temporary phone support staff to reinforce your in-house Call Center resources to deal with demanding events such as software transitions, mass updates, or rolling out new business software.
Progent's Call Center staff of veteran network experts gives your customers in Brisbane Queensland instant contact with a large support group with substantial background offering telephone-based help and online troubleshooting for networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Call Center the reputation as a key contributor to business productivity, and Progent's target is to solve rather than just document network issues.
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Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting Group provides online professional engineering expertise and training in key application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and training for familiar Microsoft business applications such as CRM, MS Project, Microsoft Word, and Microsoft Office Excel. To learn additional information concerning Progent's consulting, custom programming, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.
Progent's Apple Mac professionals can nurture the imaginative elements of Macintosh environments by offering remote consulting services and education in imaging, sound, and motion video. Progent's support professionals can provide assistance in a large selection of Mac creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with specific jobs like capturing or digitizing audio or video or building an audio/video post production studio.
Online Network Monitoring Support
Progent offers companies in Brisbane Queensland online network monitoring support centered around MS System Center Operations Manager IT infrastructure monitoring, adapted by Progent for your business so your IT support is proactive rather than reactive. By exposing looming problems before they evolve into full-scale emergencies, remote monitoring can minimize inconvenient and costly service breakdowns. Progent can also deploy system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or networks powered by a combination of operating systems.
How Your Brisbane Queensland Company Can Contact Progent's Online Service Experts
To contact Progent about emergency remote assistance with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Urgent Online Support, phone 1-800-993-9400, or see Contact Progent.