For small companies in Brisbane Queensland, Progent offers support for information systems based on UNIX or Linux or for networks that feature a combination of UNIX-family systems and Windows technology. Progent has delivered online support to businesses in all 50 states in the U.S. (Refer to Progent's customer testimonials). Progent also can furnish the consultation Cisco CCIE network specialists for complex infrastructure problems, plus the services of CISA and CISM-certified security consultants to help with advanced security architecture and business continuity planning.
Progent's online support engineers offer excellent leverage due to the fact that they have the practical background and the advanced technology to resolve the majority of network issues quickly. This reduces direct expenses since service calls accumulate fewer chargeable minutes. Remote help also eliminates the cost of sending a consultant to your site. Your company saves even more in indirect costs by reducing or eliminating network outages and associated losses due to business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives.
Progent's pricing policy for remote support is designed to stretch your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are charged only for the support that you receive. In contrast to many remote support organizations, Progent requires no initialization fee or minimum fees. Progent's one-minute granularity and simple model for billing do away with situations where speedy. minor solutions somehow turn into major bills. Progent's skill at solving technical issues efficiently translates into your business conserving money.
Progent's Online Support Tools
Through years of experience, Progent has fine tuned a collection of optimized tools and field-proven processes that ensure the maximum level of effectiveness for online technical support and troubleshooting for small company information networks. Progent offers safe VPN support for gateways from multiple leading companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN access permits the engineers of Progent's online support team to communicate with your company's environment remotely without compromising corporate security.
Progent's highly evolved customer support reporting application maintains thorough histories for the support that Progent's customers have received. Progent's authorized service personnel have the benefit of the specifics of support provided to every client by any Progent consultant. This history of trouble tickets and solutions is stored as a readily accessible proprietary database that permits Progent's remote technical experts to communicate their experiences with the whole team to ensure that the value of Progent's support grows daily. Progent's advanced certifications and close associations with key industry leaders including Cisco and Microsoft permit access to other vast technical support knowledge bases and allow quick access to manufacturers' internal product engineers with the result that Progent's remote consulting experts are able to determine the best resolutions promptly.
Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's remote services in Brisbane Queensland or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for IT help, go to Immediate Emergency Support.
Remote Technical Support Services Offered Progent
Progent's phone-based technical service experts offer advanced credentials in a comprehensive set of technologies. This wide range of IT skills enables Progent's engineers to address practically any problem that may take place in a small business network. Certificates held by Progent support experts in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, CCVP, CCDA and CCDP.
To support companies with multi-OS networks, Progent also offers the support of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Remote support Offered by Progent to small businesses in Brisbane include:
Special Consulting Services Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services address a broad spectrum of information technology such as network architecture, messaging solutions, network and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server economization and easy management, and migration from legacy applications to current Microsoft Windows or Linux environments. Progent's group-based methodology for resolving technical issues enables quick escalation, if necessary, to engineers with task-relevant experience to handle challenging scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX and Linux support engineers can offer urgent phone-based assistance for troubleshooting anomalies within UNIX/Linux networks powered by popular derivatives of UNIX such as:
Major Linux variants for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network engineers, and indicates a person's technical knowledge at the expert level. Cisco qualified CCIEs can resolve the most stubborn challenges encountered in network infrastructure design, integration, management, security, and problem solving. CCIEs operate on a privileged basis with Cisco's internal product support engineers in isolating problems with IOS Software network management utilities and developing alternate approaches or identifying program patches. CCIEs provide exceptional value since their depth of experience allows them to solve the most intractable problems rapidly. In many instances, less experienced consultants can struggle for hours or days with the same problems that a Cisco CCIE can fix in a few minutes.
Few support organizations make CCIEs accessible to assist small and mid-size companies. Progent offers fast telephone access to a Cisco CCIE so your company can receive timely help for severe network issues that are crippling worker productivity but are beyond the comfort zone of your local IT maintenance resources. Progent's Cisco-qualified CCIE consultants can interface to your environment using the latest remote support tools in order to perform fast, secure, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's market leading selection of networking devices such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected high-speed and integrated services routers, wireless access points, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst Series switches, plus VPN technology.
Certified MS Windows Support
Progent's Microsoft-premier online service engineers offer computer troubleshooting and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the assistance of support professionals who can assist your company with a broad range of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange Server 2019 planning and configuration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint 2016 migration consulting services,
SharePoint Server 2019 design and deployment, Microsoft Teams planning and integration, Skype for Business migration consulting, Lync Server 2013 integration and Microsoft Communications Server troubleshooting, Microsoft Forefront TMG management and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of online desktop consulting and support services such as Microsoft Windows 7 integration, moving to 64-bit workstation software, configuring Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Premier Network Security Consultants
Progent's certified CISSP and ISSAP network security engineers can provide a range of system protection solutions to bolster the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or assist your company to clean up quickly following a damaging penetration. Security support services offered by Progent cover thorough security audits utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Hydra; fast recovery from virus and worm assaults; configuring firewalls; designing safe architectures for off-site and mobile connectivity; securing your messaging system against viruses, spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online support services to help organizations of any size connect their information networks with leading public clouds such as Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that utilize physical resources along with public clouds. To assist you to incorporate public clouds with networks, Progent can provide a variety of cloud migration services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of experience delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent offers the skills of seasoned remote consulting experts for contract IT projects that small businesses frequently need. Progent's charges for ongoing consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's experience with these special areas of information technology enables customers to complete critical initiatives within budget and on time. Progent's special online consulting solutions include:
How Your Brisbane Queensland Company Can Contact Progent's Remote Support Experts
Help Desk Call Center Expertise
Progent's Help Desk service offerings for small and midsize companies with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Call Center services are a convenient solution for small businesses who lack the budget to assemble and manage an in-house Help Desk but who want quick access to an effective Call Center with professional telephone assistance as well as the in-depth expertise to escalate the most challenging trouble tickets to high-level engineers.
Progentís Help Desk Co-management services allow your IT organization to split the load for Help Desk services seamlessly between your IT staff and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution based on the leading professional services automation platform for handling service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Help Desk consulting support can guide you in creating an efficient new Call Center or enhancing your established one, evaluating or enhancing Call Center software products to handle the special needs of your company, or adding temporary online personnel to reinforce your in-house Call Center resources to handle demanding events like software transitions, major updates, or rolling out new business software.
Progent's Help Desk staff of seasoned network experts offers your clients in Brisbane Queensland quick access to a dependable technical support resource with years of background delivering phone consulting and remote troubleshooting for IT systems based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk the reputation as a crucial enabler of company efficiency, and Progent's aim is to resolve instead of just report technical problems.
Applications Support: Training, Development, and Problem Solving
Progent's Applications Consulting Team can supply phone-based advanced consulting expertise and education in key business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and training for Microsoft applications including Microsoft CRM, Microsoft Office Project, MS Word, and Microsoft Office Excel. To find out more on Progent's consulting, custom development, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Mac professionals can support the artistic elements of Macintosh computing by offering remote consulting services and education in graphics, sound, and motion video. Progent's support professionals can provide help in a large selection of Macintosh programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with special procedures like capturing or digitizing audio/video or configuring an audio/video post production studio.
Remote Network and Server Monitoring Services
Progent offers companies in Brisbane Queensland remote network monitoring services centered around MS System Center Operations Manager network monitoring and reporting, customized by Progent to accommodate your business so that your network maintenance is proactive and automated. By spotting emerging trouble spots before they evolve into network outages, system monitoring can head off stressful and expensive network breakdowns. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows networks, or systems that incorporate multiple operating systems.
To get in touch with Progent about emergency online assistance with UNIX/Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.