For small and midsize businesses located in Brisbane Queensland, Progent provides technical support for computer systems powered by UNIX or Linux or for environments that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided online support to businesses in all 50 states in the U.S. (Refer to Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE engineers for challenging infrastructure problems, plus the services of CISA and CISSP-certified security consultants to handle high-level security design and business continuity preparedness.
Progent's online support engineers offer excellent leverage because they are equipped with the real-world background and the advanced technology to resolve the majority of network issues rapidly. Efficient support reduces direct expenses since solutions accumulate fewer chargeable consulting minutes. Online help also avoids the cost of sending an engineer to your location. Your company benefits additionally with incidental expenses by reducing or eliminating network downtime and related costs resulting from business discontinuity, upset customers and vendors, idle employees, and distracted executives.
Progent's pricing model for online support is structured to stretch your network support investment. Progent bills on a per-minute basis for phone consulting, so you pay just for the services that you receive. Unlike many remote support organizations, Progent imposes no startup charge or minimum payments. Progent's per-minute billing unit and clean model for pricing prevent scenarios where quick repairs manage to end up as big bills. Progent's penchant for disposing of problems quickly results in your company conserving money.
Progent's Online Technical Support Technologies
Over time, Progent has developed a set of optimized technologies and field-proven processes which ensure the maximum level of effectiveness for remote consulting and repair for small company computer systems. Progent offers safe VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN connectivity enables the staff of Progent's online support team to link to your company's network without compromising system security.
Progent's highly evolved technical support reporting system includes comprehensive records for all service that Progent's clients have been provided. Progent's staff service personnel have access to the details of services delivered to each client by any Progent consultant. This history of problems and responses is structured as an easily accessible support database that enables Progent's online support experts to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support grows over time. Progent's advanced certifications and close relationships with important technology companies including Cisco and Microsoft permit access to other vast technical support knowledge bases and allow fast access to vendors' in-house engineering staff with the result that Progent's remote service experts can determine the most efficient resolutions quickly.
Start Receiving Remote UNIX, Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's remote services in Brisbane Queensland or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for IT support, visit Immediate Emergency Support.
Remote Technical Support Services Offered Progent
Progent's remote network support professionals possess credentials in a comprehensive set of disciplines. This wide range of IT skills allows Progent's engineers to resolve almost any emergency likely to crop up in a small or midsize business information system. Certificates earned by Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, CCSP, CCVP, and Design Associate.
To provide assistance to clients with mixed-operating system networks, Progent also offers access to consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Online support services available from Progent to clients in Brisbane include:
Additional Support Programs Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X online consulting services cover a wide array of information technology including system infrastructure, messaging solutions, network and operational security, UNIX and Windows coexistence, virtual server products for server hardware economization and simplified management, and transitioning from legacy systems to current Microsoft Windows or Linux environments. Progent's group-oriented methodology for solving network issues promotes fast escalation, if necessary, to engineers with task-relevant experience to tackle challenging scenarios. This expedites repair of critical problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX and Linux support engineers can provide urgent remote help for diagnosing anomalies within UNIX/Linux networks powered by popular versions of UNIX such as:
Major Linux platforms for which Progent offers expertise include:
- RedHat Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network engineers, and indicates a person's networking skills at the master level. CCIEs know how to resolve even the most difficult issues associated with network infrastructure design, integration, management, security, and repair. CCIEs work on a privileged basis with Cisco's internal engineers in isolating problems with Cisco IOS network management utilities and coming up with workarounds or identifying program updates. Cisco qualified CCIEs provide excellent value because their broad expertise enables them to solve the most intractable problems quickly. In common instances, less seasoned service providers can struggle for hours or days with identical problems that a Cisco CCIE can resolve in minutes.
Few support organizations make Cisco CCIEs accessible to support small and medium sized companies. Progent can provide quick phone access to a CCIE so your company can get timely support for severe network infrastructure problems that are crippling worker productivity but are not within the comfort zone of your local network service group or consultant. Progent's Cisco CCIE support experts can tie into your network by means of the latest remote troubleshooting tools in order to provide efficient, secure, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's industry-leading selection of connectivity devices including PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst Series switches, plus Virtual Private Network (VPN) solutions.
Certified Microsoft Windows Support
Progent's Microsoft-premier online support professionals offer computer troubleshooting and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can help you with a wide range of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2019 deployment,
MS Exchange 2016 migration, Microsoft Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration expertise,
SharePoint Server 2019 design and configuration, Microsoft Teams integration, Skype for Business Server planning and deployment consulting, Lync Server integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide array of online PC desktop services such as Windows 7 migration, preparing for to 64-bit workstation software, configuring Microsoft Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's accredited CISM and CISSP security engineers can provide a variety of security solutions that can improve the defenses of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against attacks or help you to recover quickly following a damaging breach. Security support services offered by Progent cover in depth security evaluation utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; quick recovery from malicious attacks; setting up firewalls; designing secure architectures for off-site and mobile connectivity; protecting your messaging infrastructure from viruses, spam and DHA attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online support to help businesses of all sizes connect their information networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid network models that utilize physical IT assets as well as cloud services. To assist you to integrate cloud services with networks, Progent offers a range of public cloud migration support services that include Microsoft 365 integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of background delivering advanced consulting support remotely, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Progent can provide the services of world-class online consulting experts for special IT projects that small companies often request. Billing charges for longer-term consulting projects are determined according to the level of expertise of the consultants assigned. Progent's background in these important fields of information technology enables customers to execute critical initiatives within budget and on time. Progent's project-based online consulting services include:
How Your Brisbane Queensland Company Can Contact Progent's Remote Service Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center support programs for small and midsize businesses with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Standard Call Center services are well suited for small companies who lack the resources to support an in-house Help Desk but who want quick communication with a reliable Call Center with proficient phone assistance plus the in-depth expertise to escalate complex trouble tickets to advanced consultants.
Progent's shared Help Desk services allow your business to split responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution built around the top PSA platform for managing end-user service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk Call Center consulting services can assist you in creating an effective new Call Center or improving your existing one, evaluating or enhancing Call Center software products to meet the unique demands of your company, or adding temporary online personnel to work with your internal Call Center group during demanding events such as software transitions, major upgrades, or rolling out new applications.
Progent's Help Desk team of veteran information technology consultants gives your customers in Brisbane Queensland fast assistance from a reliable technical support resource with extensive background delivering telephone-based support and online repair service for IT systems based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk recognition as a solid contributor to business efficiency, and Progent's target is to fix and not simply annotate network problems.
Applications Services: Education, Programming, and Troubleshooting
Progent's Applications Consulting Group offers phone-based professional consulting support and education in special application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can deliver consulting expertise, custom development, and education for Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Word, and Microsoft Excel. For more information on Progent's consulting, customization, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Apple Mac experts can support the imaginative components of Apple Mac environments by providing remote consulting support and education in imaging, audio, and motion video. Progent's support professionals can provide help in a large selection of Macintosh creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with specific projects such as scanning or digitizing audio/video or configuring an audio/video post production facility.
Online Network and Server Monitoring Support
Progent can provide companies in Brisbane Queensland online network and server monitoring services based on Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to suit your business so your network maintenance is proactive and automated. By spotting possible issues before they evolve into full-scale emergencies, system monitoring can minimize inconvenient and expensive information system failures. Progent can also assist with network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or systems based on a mix of OS platforms.
To contact Progent about urgent phone-based help with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or visit Contact Progent.