For small companies located in Brisbane Queensland, Progent offers technical support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX and Microsoft platforms. Progent has provided online troubleshooting to businesses in all 50 states in the United States. (See Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for challenging connectivity issues, as well as the assistance of CISA and CISM-accredited security consultants to help with advanced security design and disaster recovery preparedness.
Progent's online technical support services represent excellent leverage because they are equipped with the real-world background and the advanced tools to solve most information system issues rapidly. This reduces direct expenses because solutions require fewer billable minutes. Remote support also avoids the cost of dispatching a consultant to your site. Your company saves even more in incidental costs by reducing or eliminating network downtime and associated losses due to business disruption, upset clients, idle workers, and distracted management.
Progent's pricing model for online help is structured to get the most out of your network support investment. Progent charges by the minute for phone consulting, so you are charged exclusively for the services that you receive. Unlike typical online support firms, Progent imposes no startup charge or minimum fees. Progent's one-minute billing unit and simple policy for billing prevent scenarios where quick repairs somehow turn into major bills. Progent's penchant for solving problems quickly translates into your company saving cash.
Progent's Online Service Technologies
Through years of experience, Progent has refined an array of customized technologies and field-proven processes that ensure the highest level of effectiveness for online help and troubleshooting for small company information systems. Progent provides secure Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN technology permits the staff of Progent's online support team to communicate with your company's computer system without violating corporate security.
Progent's powerful technical support database application maintains comprehensive histories for all service that Progent's customers have received. Progent's staff engineers have the benefit of the specifics of all help rendered to each customer by any engineer. This history of anomalies and resolutions is stored as a quickly searchable proprietary database that permits Progent's remote technical experts to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support services grows over time. Progent's advanced accreditations and working relationships with major industry leaders including Cisco and Microsoft permit access to other vast support knowledge bases and permit quick access to vendors' in-house product engineers so Progent's online consulting experts can arrive at optimal resolutions in the least time.
Start Receiving Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's remote services in Brisbane Queensland or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for IT help, visit Immediate Urgent Support.
Online Network Support Services Offered Progent
Progent's remote technical support engineers offer credentials in an extensive array of disciplines. This broad range of technical skills enables Progent's engineers to resolve practically any emergency likely to occur in a small or midsize business network. Credentials held by Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional (CCVP), and Design Associate.
To provide assistance to companies with mixed-OS networks, Progent also provides access to engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Remote support available from Progent to customers in Brisbane include:
Special Consulting Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based support services address a wide range of computer technology including system infrastructure, messaging solutions, network and operational security, UNIX and Windows integration, VMware technologies for server hardware economization and easy administration, and transitioning from legacy applications to the latest Microsoft Windows or Linux-based environments. Progent's team-based methodology for resolving technical problems promotes fast escalation, if necessary, to consultants with task-relevant experience to handle challenging situations. This expedites solutions of urgent problems, minimizes network downtime, and cuts support expense.
Progent's UNIX/Linux consultants can offer urgent online help for analyzing problems affecting UNIX, Linux, or Solaris networks powered by popular versions of UNIX such as:
Major Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX Operating System
- Silicon Graphics IRIX (SGI/IRIX)
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network infrastructure consultants, and certifies a consultant's networking skills at the expert level. CCIEs know how to handle the most complex challenges surrounding network infrastructure design, deployment, administration, security, and troubleshooting. CCIEs work closely with Cisco's internal support staff in analyzing problems with IOS network management utilities and coming up with workarounds or locating program updates. CCIEs provide exceptional cost-effectiveness because their deep experience permits them to fix the most difficult problems rapidly. In typical cases, less experienced engineers can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes.
Few consulting organizations make Cisco CCIEs accessible to help small and medium sized companies. Progent offers fast phone contact with a Cisco authorized CCIE so you can receive timely support for serious network infrastructure problems that are crippling worker productivity but are outside the experience of your local computer maintenance providers. Progent's CCIE engineers can communicate with your computer system using advanced on-line troubleshooting technology in order to provide fast, safe, and affordable analysis and repair.
Progent's CCIEs can provide consulting for the entire range of Cisco's market leading selection of infrastructure appliances including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) technology.
Authorized Windows Expertise
Progent's Microsoft-expert remote support professionals can provide computer system troubleshooting and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can help you with a wide range of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 Server deployment,
MS Exchange 2016 migration, Exchange 2013 integration,
Exchange Server 2010 management,
SharePoint 2016 migration and hybrid integration expertise,
SharePoint Server 2019 design and deployment, Microsoft Teams expertise, Skype for Business Server migration support, Lync Server integration and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad array of remote PC desktop support such as Microsoft Windows 7 integration, upgrading to 64-bit desktop software, configuring Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Certified Network Security Specialists
Progent's qualified CISM and CISSP network security consultants can provide a range of system protection services that can strengthen the protection of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or assist you to recuperate rapidly following a serious penetration. Security support services offered by Progent cover thorough security evaluation using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; fast recuperation from virus and worm assaults; integrating firewalls; establishing secure mechanisms for off-site and mobile connectivity; protecting your email system against viruses, spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting support to help organizations of any size connect their networks with leading public clouds such as Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid architectures that seamlessly combine local IT assets as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud migration services such as Office 365 integration with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of experience providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent can provide the services of seasoned remote consulting professionals for contract IT projects that small businesses frequently request. Billing rates for longer-term consulting tasks are determined according to the qualifications of the engineers assigned. Progent's background in these special areas of computer technology allows customers to complete critical projects economically and on time. Progent's project-based remote consulting solutions include:
How Your Brisbane Queensland Company Can Contact Progent's Online Service Professionals
Call Center Services
Progent's Call Center service offerings for small and midsize companies with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Standard Help Desk Call Center services are designed for smaller organizations who lack the money or time to create an in-house Help Desk Call Center but who require fast response from an effective Help Desk with proficient phone assistance as well as the available expertise to escalate the most challenging problems to high-level consultants.
Progentís shared Help Desk services make it possible for your IT organization to share the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution based on the leading professional services automation (PSA) tool for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk consulting expertise can aid you in establishing an efficient new Help Desk or improving your current organization, selecting or customizing Help Desk software to address the unique demands of your company, or providing occasional online staff to work with your existing Call Center group to deal with unusually busy situations such as software transitions, mass updates, or installing brand new business software.
Progent's Call Center staff of veteran information technology consultants provides your computer users in Brisbane Queensland instant contact with a large support group with years of experience offering phone support and online repair service for networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk recognition as a solid enabler of business performance, and Progent's intent is to fix instead of merely record network issues.
Applications Services: Education, Development, and Integration
Progent's Applications Consulting Team provides remote professional consulting support and training in specific application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and training for popular Microsoft applications such as Microsoft CRM, MS Project, Office Word, and Office Excel. To read additional information on Progent's expertise, programming, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Mac experts can promote the imaginative facets of Macintosh computing by delivering remote consulting services and education in graphics, sound, and video. Progent's support professionals can provide help in a range of Macintosh programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with common jobs such as scanning or digitizing audio or video or integrating an audio/video production studio.
Online Network and Server Monitoring Services
Progent can provide companies in Brisbane Queensland remote network monitoring support powered by MS System Center Operations Manager IT infrastructure monitoring, customized by Progent to fit your business so that your network maintenance is proactive rather than reactive. By detecting looming trouble spots before they evolve into full-scale emergencies, remote monitoring can avoid stressful and expensive network failures. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft systems, or systems based on a variety of OS platforms.
To get in touch with Progent about emergency remote assistance with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.