For small businesses in Brisbane Queensland, Progent provides support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX and Windows technology. Progent has delivered remote troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's client recommendations). In addition, Progent can furnish the consultation CCIE-qualified network specialists for challenging infrastructure problems, plus the assistance of CISSP and CISM-certified security consultants to handle advanced security design and business continuity planning.
Progent's remote support services offer exceptional value because they have the real-world background and the advanced technology to solve the majority of network problems rapidly. Efficient support reduces immediate expenses since service calls require a smaller number of chargeable minutes. Online help also eliminates the expense of dispatching a consultant to your location. Your company benefits additionally with indirect costs by reducing or avoiding network outages and related costs stemming from business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives.
Progent's billing policy for online support is designed to maximize the impact of your network support dollar. Progent bills by the minute for phone consulting, so you are invoiced exclusively for the support that you receive. Unlike typical remote service firms, Progent imposes no startup charge or minimum job duration. Progent's per-minute granularity and clean policy for pricing save you from situations where fast fixes manage to turn into big invoices. Progent's penchant for disposing of technical issues quickly results in your company spending less cash.
Progent's Remote Technical Support Technologies
Over the years, Progent has fine tuned an array of customized tools and proven processes that permit the maximum degree of efficiency for online help and repair for small company IT systems. Progent provides protected VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN technology enables the consultants of Progent's Technical Response Center to link to your network without breaching network security.
Progent's advanced customer support database application maintains detailed records for the support that Progent's clients have been provided. Progent's staff consultants have the benefit of the history of all help rendered to each client by every Progent engineer. This history of trouble tickets and repairs is stored as an easily accessible support database that enables Progent's remote technical professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support services grows daily. Progent's high-level certifications and working associations with major technology companies including Cisco and Microsoft permit access to other massive technical support knowledge bases and permit priority response from manufacturers' internal engineering staff so Progent's remote consulting experts are able to find the most efficient solutions promptly.
Start Receiving Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's remote services in Brisbane Queensland or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for IT help, go to Immediate Emergency Support.
Phone-based Technical Support Services Offered Progent
Progent's phone-based technical service engineers possess credentials in an extensive set of technologies. This breadth of capability allows Progent's consultants to handle virtually any crisis that may crop up in a small or midsize company information system. Certifications earned by Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Associate.
To help businesses with multi-operating system networks, Progent also offers the support of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Remote technical support services available from Progent to small businesses in Brisbane include:
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UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote consulting services address a wide spectrum of information technology including network infrastructure, messaging solutions, network and operational security, UNIX and Windows integration, virtual server products for server hardware economization and easy administration, and migration from older systems to current Windows or Linux-based solutions. Progent's team-oriented approach to resolving network issues enables fast escalation, if necessary, to engineers with appropriate experience to tackle challenging situations. This expedites solutions of urgent problems, minimizes network downtime, and cuts support expense.
Progent's UNIX and Linux support engineers can offer urgent phone-based assistance for resolving problems affecting UNIX, Linux, or Solaris networks based on leading variants of UNIX including:
- macOS and OS X
- Solaris
- IBM AIX
- HP-UX
- Berkeley UNIX (BSD)
- SCO UNIX
- SGI/Irix
Important Linux variants for which Progent can provide expertise include:
- RedHat Linux
- SUSE
- Debian-GNU
- Slackware Linux
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Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for networking consultants, and indicates an individual's technical skills at the master level. Cisco qualified CCIEs can resolve even the most complex issues occurring in network infrastructure design, integration, management, security, and repair. Cisco CCIEs can cooperate closely with Cisco's internal engineers in isolating problems with IOS network administration tools and developing workarounds or locating program patches. CCIEs provide exceptional value since their deep experience enables them to fix even the most complex problems quickly. In many cases, less seasoned consultants can wrestle for many hours or even days with the same tasks that a Cisco CCIE can fix in a few minutes.
Few service firms make Cisco CCIEs available to assist small and mid-size businesses. Progent offers quick phone contact with a Cisco authorized CCIE so you can get urgent assistance for severe network infrastructure issues that are lowering worker efficiency but are outside the scope of your local network maintenance resources. Progent's Cisco-qualified CCIE consultants can communicate with your network using the latest remote troubleshooting tools in order to provide efficient, safe, and economical analysis and repair.
Progent's Cisco CCIEs offer consulting for the entire range of Cisco's popular selection of connectivity products including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure high-speed and IS routers, Aironet wireless access points, Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst Series switches, plus Virtual Private Network solutions.
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Certified Microsoft Windows Expertise
Progent's Microsoft-premier remote service professionals can deliver network problem solving and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the assistance of support engineers who can assist your company with a broad variety of technology support including Windows Server 2022 planning and integration support,
Microsoft Windows Server 2019 consulting,
Microsoft Windows Server 2016 migration support and hybrid cloud solutions,
Windows Server 2012 R2 migration expertise,
Windows Server 2008 R2 migration (help, assistance,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange 2016 migration, Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration expertise,
SharePoint Server 2019 design and deployment, Microsoft Teams integration, Microsoft Skype for Business migration support, Lync Server integration and Microsoft Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server training,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of online PC desktop support and troubleshooting services including Microsoft Windows 11 migration help and designing and implementing Microsoft 365 cloud solutions for Windows desktops.
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CISSP and ISSAP Certified System Security Specialists
Progent's qualified CISSP and ISSAP network security engineers can provide a range of security solutions to bolster the defenses of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or help you to recover quickly after a damaging breach. Security support services offered by Progent cover thorough network security analysis utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Nikto; fast cleanup after malicious attacks; installing firewalls; building safe mechanisms for off-site and mobile communication; protecting your email infrastructure from spam and directory harvest attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers expert online consulting to help businesses of all sizes connect their information networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist your IT team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that utilize on-premises resources along with public cloud services. To assist you to integrate public clouds with networks, Progent can provide a range of public cloud migration support services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration consulting. Progent has over 20 years of background providing advanced consulting support online, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
Additional Support Services Offered by Progent
Progent can provide the services of seasoned remote consulting experts for contract IT projects that small businesses often request. Progent's rates for ongoing development or consulting projects are set based on the qualifications of the consultants assigned. Progent's experience with these special fields of information technology allows clients to execute major initiatives economically and on time. Progent's special online engineering solutions include:
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Help Desk Call Center Expertise
Progent's Help Desk support alternatives for small businesses with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Call Center services are well suited for small businesses who lack the money or time to create an in-house Help Desk but who require quick response from a reliable Call Center with proficient phone support plus the in-depth expertise to escalate complex trouble tickets to advanced consultants.
Progent's Help Desk sharing services make it possible for your IT organization to split the load for Help Desk services transparently between your IT staff and Progent's large roster of veteran technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution based on the top PSA platform for handling service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk consulting services can assist you in creating an efficient new Help Desk or enhancing your existing organization, identifying or customizing Help Desk software products to meet the unique requirements of your business, or providing occasional online staff to supplement your internal Help Desk Call Center team to deal with unusually busy events such as software transitions, major upgrades, or installing new business software.
Progent's Help Desk team of experienced network experts gives your computer users in Brisbane Queensland fast communication with an efficient technical support group with substantial background delivering phone help and online troubleshooting for IT systems that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk perception as a solid enabler of company efficiency, and Progent's intent is to fix instead of simply report technical issues.
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Business Applications Services: Education, Customization, and Problem Solving
Progent's Applications Experts staff offers remote and in-depth engineering support and education in key application areas that include ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, programming, and training for popular Microsoft business applications such as CRM, Project, Office Word, and Excel. To learn more about Progent's consulting, custom programming, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Apple Mac consultants can promote the imaginative elements of Macintosh systems by providing phone-based help services and training in graphics, sound, and motion video. Progent's support professionals offer assistance in a variety of Macintosh creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with specific projects such as capturing or digitizing audio/video or establishing an audio/video post production facility.
Remote Network Monitoring Support
Progent offers businesses in Brisbane Queensland remote network and server monitoring support based on Microsoft Operations Manager IT infrastructure monitoring and reporting, adapted by Progent for your environment so your IT maintenance is proactive and automated. By uncovering potential issues before they grow into downtime, remote monitoring can head off inconvenient and expensive network crises. Progent can also use system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or systems that incorporate multiple platforms.
How Your Brisbane Queensland Company Can Contact Progent's Remote Service Experts
To contact Progent about emergency phone-based expertise with UNIX/Linux, Solaris, or macOS and OS X environments, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or refer to Contact Progent.