For small and midsize companies located in Brisbane Queensland, Progent offers support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX and Windows technology. Progent has delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's client testimonials). Progent also offers the expertise of CCIE-qualified network specialists for complex infrastructure issues, as well as the services of CISA and CISSP-accredited security consultants to help with advanced security design and disaster recovery preparedness.
Progent's online technical support engineers offer exceptional value because they have the practical background and the advanced tools to resolve the majority of information system issues quickly. This reduces immediate costs since service calls require a smaller number of billable minutes. Online support also avoids the cost of dispatching a consultant to your site. Your organization benefits even more in indirect expenses by reducing or avoiding network outages and associated costs stemming from business disruption, upset clients, unproductive employees, and distracted executives.
Progent's pricing model for online support is designed to maximize the impact of your network support investment. Progent charges per minute for phone consulting, so you pay exclusively for the services that you receive. In contrast to typical remote support companies, Progent asks for no startup charge or minimum fees. Progent's per-minute granularity and clean model for pricing avoid situations where speedy. minor fixes manage to turn into substantial invoices. Progent's skill at disposing of problems efficiently translates into your business saving cash.
Progent's Online Support Tools
Through years of experience, Progent has developed an array of customized tools and proven processes that permit the highest level of effectiveness for remote consulting and repair for small company IT networks. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN technology allows the staff of Progent's Technical Response Center to interface to your network without violating network security.
Progent's powerful service reporting system stores extensive documentation for all support that Progent's clients have received. Progent's team service personnel have access to the history of all help rendered to each Progent client by every consultant. This database of trouble tickets and solutions is organized as a conveniently accessible internal knowledge base that enables Progent's online support experts to share their experiences company-wide to make sure that the effectiveness of Progent's support grows daily. Progent's high-level certifications and working associations with major vendors including Cisco and Microsoft make available other vast technical support databases and allow fast access to vendors' internal product engineers so Progent's online service experts are able to find optimal solutions quickly.
Initiate Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's phone support in Brisbane Queensland or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for network support, visit Immediate Emergency Support.
Phone-based Support Services Provided by Progent
Progent's phone-based support engineers have credentials in a comprehensive set of products and technologies. This broad range of technical skills enables Progent's consultants to address virtually any crisis that may take place in a small company network. Certifications held by Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional, CCDA and CCDP.
To help businesses with multi-operating system networks, Progent also provides the support of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional engineers.
Phone-based services provided by Progent to clients in Brisbane include:
Additional Support Services Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based consulting services cover a wide array of computer technology including network architecture, email systems, system and process security, UNIX/Linux and Windows integration, VMware products for server economization and easy administration, and migration from older applications to current MS Windows or Linux solutions. Progent's team-based approach to solving network problems enables fast escalation, when required, to engineers with appropriate expertise to tackle complex scenarios. This accelerates solutions of critical problems, reduces lost productivity, and lowers service costs.
Progent's UNIX/Linux consultants can offer emergency remote help for troubleshooting anomalies within UNIX/Linux networks based on popular variants of UNIX such as:
Major Linux versions for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- Silicon Graphics IRIX (SGI/IRIX)
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the top recognition for networking professionals, and certifies a consultant's technical skills at the expert level. Cisco qualified CCIEs know how to handle the most intractable problems occurring in network planning, integration, administration, security, and repair. CCIEs can cooperate closely with Cisco's in-house product support engineers in isolating problems with Cisco IOS network administration utilities and coming up with alternate approaches or identifying program updates. CCIEs offer excellent value because their depth of expertise permits them to find solutions for the most intractable problems quickly. In typical instances, less seasoned consultants can struggle for hours or even days with identical tasks that a Cisco CCIE can fix in minutes.
Few consulting organizations make Cisco CCIEs accessible to support small and mid-size companies. Progent offers quick phone contact with a Cisco authorized CCIE so your company can receive timely assistance for severe network issues that are impacting business productivity but are outside the comfort zone of your local network service personnel. Progent's Cisco CCIE consultants can interface to your computer system using the latest remote support technology to provide quick, safe, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's market leading selection of infrastructure appliances such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network technology.
Authorized Windows Expertise
Progent's Microsoft-premier remote service professionals offer network problem solving and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can assist your company with a wide range of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 Server integration,
MS Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint 2016 migration support,
SharePoint 2019 design and deployment, Microsoft Teams expertise, Skype for Business Server migration support, Lync Server management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a full range of remote PC desktop support and troubleshooting services such as Windows 7 migration, preparing for to 64-bit workstation software, integrating Office 2010, and automating workstation deployment.
CISSP and ISSAP Certified Network Security Engineers
Progent's qualified CISSP and ISSAP network security engineers offer a range of security services that can bolster the defenses of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against attacks or assist your company to recover quickly following a damaging breach. Security services offered by Progent include: comprehensive network security evaluation using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Nikto; fast recovery from malicious assaults; integrating firewalls; designing safe architectures for off-site and mobile communication; defending your email infrastructure from spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting services to help companies of all sizes integrate their information networks with leading public clouds including Azure and Amazon AWS. Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid network models that utilize on-premises IT assets as well as cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud migration support services such as Office 365 integration with on-premises Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration consulting. Progent has more than 20 years of experience delivering advanced consulting expertise online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent can provide the skills of seasoned online consulting experts for special IT projects that small companies often need. Billing rates for ongoing consulting tasks are determined according to the level of expertise of the consultants involved. Progent's experience with these important areas of information technology enables customers to execute major projects within budget and on schedule. Progent's special remote engineering solutions include:
How Your Brisbane Queensland Business Can Contact Progent's Online Support Professionals
Help Desk Call Center Support
Progent's Help Desk Call Center support programs for small businesses with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Standard Help Desk Call Center support services are designed for smaller companies who lack the budget to build and maintain an in-house Help Desk but who want quick response from a reliable Help Desk Call Center with proficient phone support plus the available expertise to escalate the most challenging problems to high-level consultants.
Progentís Help Desk sharing services make it possible for your business to split the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution built around the leading professional services automation platform for handling service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center consulting services can support you in building an effective new Help Desk Call Center or enhancing your current organization, identifying or modifying Help Desk application software to handle the unique requirements of your corporation, or providing temporary phone support staff to reinforce your internal Help Desk Call Center resources during high-demand situations such as software transitions, mass upgrades, or installing brand new applications.
Progent's Help Desk Call Center team of seasoned information technology consultants gives your workers in Brisbane Queensland rapid access to a dependable support group with substantial background providing phone consulting and online repair service for computer environments powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk the reputation as a significant enabler of company efficiency, and Progent's aim is to fix instead of simply report network issues.
Business Applications Support: Education, Customization, and Problem Solving
Progent's Applications Consulting Group offers phone-based advanced engineering expertise and education in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and training for familiar Microsoft applications including CRM, MS Project, MS Office Word, and Office Excel. To learn additional information on Progent's consulting, custom programming, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.
Progent's Mac consultants can nurture the artistic elements of Macintosh systems by providing remote consulting support and education in imaging, sound, and video. Progent's support professionals can provide help in a large selection of Apple Mac creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with specific jobs like capturing or digitizing audio/video or integrating an audio/video post production studio.
Remote Network and Server Monitoring Support
Progent can provide businesses in Brisbane Queensland remote network and server monitoring services based on Microsoft Operations Manager network monitoring and reporting, customized by Progent for your environment so your IT support is proactive rather than reactive. By exposing emerging trouble spots before they expand into crashes, proactive monitoring can avoid stressful and expensive service breakdowns. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or networks that support a variety of operating systems.
To get in touch with Progent about urgent remote support with UNIX, Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Urgent Remote Support, call 1-800-993-9400, or go to Contact Progent.