For small and midsize companies located in Brisbane Queensland, Progent offers help for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX and Windows platforms. Progent has delivered online troubleshooting to companies in all 50 states in the U.S. (See Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE network specialists for challenging connectivity problems, as well as the assistance of CISSP and CISM-accredited security consultants to help with advanced security architecture and business continuity planning.
Progent's online technical support engineers offer exceptional value due to the fact that they have the practical background and the sophisticated tools to solve most network problems quickly. Efficient support reduces immediate costs because solutions take up fewer chargeable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your location. Your organization benefits even more in incidental costs by minimizing or eliminating system downtime and related losses resulting from business discontinuity, upset clients, idle employees, and de-focused management.
Progent's billing policy for remote help is structured to maximize the impact of your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you owe exclusively for the services that you receive. In contrast to many remote support firms, Progent requires no startup fee or minimum fees. Progent's per-minute billing unit and clean model for billing do away with situations where fast solutions manage to end up as large tabs. Progent's skill at disposing of problems efficiently results in your business spending less money.
Progent's Remote Service Tools
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and field-proven processes which ensure the highest degree of efficiency for online engineering help and repair for small and midsize company information networks. Progent provides secure Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN technology allows the engineers of Progent's remote service group to communicate with your company's environment remotely without violating corporate security.
Progent's sophisticated technical support database system keeps detailed records of the service that Progent's customers have been provided. Progent's staff consultants have access to the history of services provided to each Progent client by every engineer. This database of trouble tickets and repairs is stored as an easily retrievable support database that allows Progent's online technical professionals to share their knowledge company-wide to ensure that the effectiveness of Progent's technical support grows over time. Progent's high-level accreditations and working relationships with important vendors such as Cisco and Microsoft make available additional extensive technical databases and allow quick response from vendors' internal engineering staff so Progent's online service experts can come up with optimal solutions in the least time.
Initiate Online UNIX/Linux, Solaris, or macOS and OS X Technical Help from Progent
To get started with Progent's phone support in Brisbane Queensland or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for network help, go to Immediate Urgent Support.
Online Support Services Available from Progent
Progent's online technical service engineers offer certified skills in a comprehensive set of disciplines. This breadth of technical skills permits Progent's engineers to tackle virtually any emergency that may occur in a small company network. Certifications awarded to Progent support experts in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional, and Design Associate.
To support businesses with mixed-operating system environments, Progent also offers the services of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security experts, and CISSP-ISSAP engineers.
Online technical support services Offered by Progent to small businesses in Brisbane include:
Special Support Programs Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online support services address a wide array of information technology including system architecture, messaging systems, system and operational security, UNIX/Linux and Windows coexistence, virtual server technologies for server hardware consolidation and simplified administration, and migration from legacy systems to current Windows or Linux solutions. Progent's team-based approach to solving technical issues enables quick escalation, if necessary, to engineers with appropriate experience to tackle challenging scenarios. This accelerates repair of critical problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX/Linux support engineers can offer emergency remote assistance for resolving anomalies within UNIX/Linux networks based on popular derivatives of UNIX such as:
Major Linux platforms for which Progent offers expert support include:
- RedHat Linux
- SUSE Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest accreditation for network infrastructure professionals, and certifies a person's network technology knowledge at the expert level. Cisco qualified CCIEs can handle the most intractable problems encountered in network infrastructure planning, deployment, administration, security, and troubleshooting. CCIEs work on a privileged basis with Cisco's internal product support engineers in isolating anomalies with IOS Software network administration tools and developing workarounds or identifying software patches. CCIEs provide exceptional value because their deep expertise allows them to resolve even the most difficult problems quickly. In typical cases, less seasoned service providers can struggle for hours or days with identical problems that a CCIE can fix in minutes.
Few consulting organizations make Cisco CCIEs accessible to help small and medium sized businesses. Progent can provide fast telephone access to a Cisco-qualified CCIE so your company can receive timely assistance for severe network problems that are lowering worker efficiency but are outside the experience of your regular network maintenance personnel. Progent's CCIE engineers can interface to your environment by means of the latest remote support tools to perform quick, safe, and economical analysis and repair.
Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's industry-leading family of connectivity devices such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected broadband and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst switches, plus VPN solutions.
Certified Windows Experts
Progent's Microsoft-expert remote service engineers offer computer system problem solving and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the expertise of support professionals who can help you with a broad variety of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2019 deployment,
MS Exchange 2016 migration, Exchange Server 2013 consulting,
Exchange 2010 management,
SharePoint 2016 migration and hybrid integration consulting services,
SharePoint Server 2019 planning and deployment, Microsoft Teams expertise, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online planning,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad array of online PC desktop support and troubleshooting services including Microsoft Windows 7 migration, moving to 64-bit workstation applications, configuring Office 2010, and streamlining desktop configuration.
CISSP, ISSAP, and CISM Premier System Security Experts
Progent's qualified CISSP and ISSAP security consultants can provide a range of system protection services that can bolster the defenses of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against attacks or assist you to clean up rapidly following a serious penetration. Security consulting services available from Progent cover thorough security analysis utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Hydra; fast recuperation from virus and worm attacks; integrating firewalls; establishing secure mechanisms for remote and mobile connectivity; protecting your email infrastructure from viruses, spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online consulting services to help organizations of any size connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid network models that seamlessly combine on-premises IT assets along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration services that include Office 365 integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of experience delivering high-level consulting expertise remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent offers the skills of seasoned remote consulting professionals for special projects that small companies often request. Progent's charges for ongoing consulting tasks are set based on the qualifications of the engineers assigned. Progent's background in these special fields of computer technology enables customers to complete critical projects within budget and on time. Progent's special online consulting solutions include:
How Your Brisbane Queensland Company Can Contact Progent's Remote Technical Support Experts
Call Center Expertise
Progent's Help Desk Call Center support programs for small businesses with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Call Center services are well suited for small businesses who lack the money or time to assemble and manage an internal Help Desk but who require fast response from an effective Help Desk Call Center with proficient telephone assistance plus the in-depth expertise to escalate the most challenging trouble tickets to advanced consultants.
Progentís Help Desk sharing services allow your business to share the load for Help Desk support transparently between your IT team and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative service desk solution built around the leading professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Call Center consulting expertise can support you in building an effective new Call Center or improving your established one, identifying or customizing Call Center application software to handle the particular demands of your business, or adding occasional phone support personnel to supplement your internal Help Desk group to deal with unusually busy situations like software transitions, mass updates, or installing new applications.
Progent's Call Center team of veteran information technology professionals provides your clients in Brisbane Queensland immediate communication with a dependable network service group with substantial experience offering phone consulting and remote diagnostics for computer environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Call Center perception as a major enabler of company efficiency, and Progent's goal is to fix instead of simply track technical issues.
Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting Group provides remote advanced engineering support and education in specific business application fields including ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and training for Microsoft applications such as Microsoft CRM, Office Project, Microsoft Office Word, and MS Office Excel. To find out more about Progent's consulting, custom development, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Mac consultants can promote the artistic elements of Mac systems by delivering phone-based consulting services and training in imaging, sound, and video. Progent's consultants can provide help in a variety of Mac programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with specific procedures like capturing or digitizing audio/video or configuring an audio/video production lab.
Online Network Monitoring Support
Progent offers businesses in Brisbane Queensland remote computer system monitoring services based on MS Operations Manager network monitoring and reporting, enhanced by Progent to fit your business so your IT maintenance is proactive and automated. By exposing looming problems before they result in downtime, remote monitoring can ward off stressful and costly service crises. Progent can also provide help with system monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or networks that support a combination of platforms.
To get in touch with Progent about emergency remote assistance with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.