For small companies in Brisbane Queensland, Progent provides help for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX and Microsoft platforms. Progent has delivered remote troubleshooting to companies in every state in the U.S. (Refer to Progent's client testimonials). Progent also offers the expertise of Cisco CCIE network specialists for complex connectivity problems, plus the services of CISA and CISM-accredited security consultants to handle high-level security design and business continuity planning.
Progent's remote support services represent excellent value due to the fact that they have the practical background and the sophisticated technology to solve most information system issues quickly. This reduces immediate costs since service calls accumulate a smaller number of chargeable minutes. Online help also eliminates the cost of sending a consultant to your office. Your company saves additionally in indirect expenses by reducing or eliminating system outages and associated costs resulting from business discontinuity, disgruntled clients, idle workers, and de-focused executives.
Progent's billing model for remote help is structured to stretch your IT service dollar. Progent bills per minute for telephone-based assistance, so you are charged just for the support that you receive. In contrast to typical remote support firms, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for billing eliminate scenarios where fast solutions manage to end up as major invoices. Progent's skill at handling technical issues quickly translates into your company spending less money.
Progent's Remote Support Tools
Over the years, Progent has refined an arsenal of optimized tools and proven processes that ensure the maximum level of effectiveness for online help and repair for small and midsize business information systems. Progent provides protected VPN support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN technology permits the experts of Progent's remote service group to connect to your network without breaching network security.
Progent's proprietary customer support database system keeps thorough histories for all service that Progent's customers have been provided. Progent's authorized consultants have access to the history of services delivered to each Progent client by any consultant. This database of anomalies and responses is organized as a quickly retrievable internal database that enables Progent's remote support engineers to communicate their knowledge company-wide to ensure that the quality of Progent's technical support grows daily. Progent's advanced certifications and close associations with key technology companies such as Cisco and Microsoft permit access to other massive support knowledge bases and permit fast response from manufacturers' in-house product engineers with the result that Progent's remote service experts can come up with the best solutions in the least time.
Get Online UNIX/Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's phone services in Brisbane Queensland or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for network support, go to Immediate Emergency Support.
Online Technical Services Provided by Progent
Progent's online consulting engineers possess credentials in an extensive set of technologies. This broad scope of technical skills allows Progent's consultants to handle almost any emergency likely to take place in a small business network. Credentials earned by Progent support experts in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional, and Design Associate.
To support businesses with mixed-platform networks, Progent also offers the services of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security experts, and CISSP-ISSAP consultants.
Phone-based support services provided by Progent to companies in Brisbane include:
Special Consulting Programs Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online consulting services cover a wide array of information technology including system architecture, email systems, system and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server hardware consolidation and easy management, and transitioning from legacy applications to the latest Windows or Linux-powered solutions. Progent's team-oriented approach to resolving network problems enables fast escalation, if necessary, to consultants with task-relevant expertise to handle complex situations. This expedites solutions of critical problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX and Linux support engineers can provide emergency phone-based assistance for analyzing problems within UNIX, Linux, or Solaris systems based on popular variants of UNIX such as:
Important Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network infrastructure engineers, and indicates a consultant's technical knowledge at the expert level. Cisco qualified CCIEs can deal with the most difficult challenges occurring in network infrastructure design, installation, maintenance, protection, and repair. CCIEs work closely with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS Software network administration tools and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs provide exceptional cost-effectiveness because their deep experience permits them to fix the most difficult problems rapidly. In typical cases, less experienced consultants can struggle for many hours or even days with identical tasks that a CCIE can resolve in minutes.
Few support firms make CCIEs accessible to assist small and medium sized companies. Progent can provide quick phone access to a Cisco CCIE so you can receive urgent assistance for serious network issues that are crippling business productivity but are not within the comfort zone of your regular computer support providers. Progent's Cisco-qualified CCIE engineers can connect to your computer system via sophisticated on-line support technology to perform quick, safe, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's industry-leading selection of networking appliances such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network solutions.
Authorized MS Windows Expertise
Progent's Microsoft-premier remote support engineers can provide computer system troubleshooting and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can assist your company with a wide variety of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration support,
SharePoint Server 2019 design and configuration, Microsoft Teams expertise, Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management and Microsoft Communications Server upgrade, Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online training,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad array of online PC desktop support services including Windows 7 migration, moving to 64-bit workstation software, configuring Office 2010, and automating desktop configuration.
CISSP and ISSAP Certified System Security Specialists
Progent's accredited CISSP and ISSAP network security consultants can provide a variety of system protection solutions to improve the protection of your UNIX, Linux, Solaris, Apple Mac or Windows network against internal or external threats or help your business to clean up quickly after a damaging breach. Security services offered by Progent cover comprehensive network security evaluation using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; fast recuperation from virus and worm attacks; installing firewalls; building safe mechanisms for remote and mobile access; guarding your email infrastructure against spam and directory harvest attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote support services to help companies of all sizes integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that utilize on-premises IT assets along with cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of experience providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent can provide the skills of world-class remote consulting professionals for contract IT projects that small businesses frequently need. Progent's rates for ongoing consulting tasks are determined according to the level of expertise of the engineers involved. Progent's background in these special areas of information technology enables customers to execute major initiatives economically and on schedule. Progent's special remote engineering services include:
How Your Brisbane Queensland Company Can Contact Progent's Online Service Professionals
Help Desk Expertise
Progent's Call Center support alternatives for small businesses with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Standard Help Desk services are well suited for small organizations who lack the budget to support an internal Help Desk but who want fast access to a reliable Call Center with proficient phone assistance as well as the in-depth expertise to escalate complex trouble tickets to advanced consultants.
Progentís shared Help Desk services make it possible for your IT organization to split the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution based on the top professional services automation (PSA) tool for managing service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk consulting support can guide you in creating an efficient new Help Desk Call Center or enhancing your current organization, identifying or modifying Help Desk Call Center application software to meet the particular needs of your company, or adding temporary phone support staff to supplement your internal Call Center resources during high-demand events such as software migrations, mass upgrades, or rolling out brand new business software.
Progent's Call Center team of seasoned information technology experts gives your customers in Brisbane Queensland quick access to a reliable network service group with years of experience delivering telephone-based consulting and online troubleshooting for computer environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk Call Center recognition as a solid contributor to company success, and Progent's intent is to solve and not just track technical issues.
Business Applications Services: Training, Development, and Troubleshooting
Progent's Applications Experts staff can supply remote advanced consulting support and education in specific application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, custom programming, and education for familiar Microsoft applications such as CRM, MS Office Project, Microsoft Office Word, and MS Office Excel. For more concerning Progent's consulting, customization, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Apple Mac professionals can promote the creative elements of Mac systems by providing phone-based consulting services and training in imaging, sound, and motion video. Progent's consultants can provide assistance in a variety of Apple Mac creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with specific projects like scanning or digitizing audio/video or establishing an audio/video post production studio.
Remote Network Monitoring Services
Progent can provide companies in Brisbane Queensland remote network monitoring services based on MS System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your business so your computer maintenance is proactive and automated. By anticipating emerging trouble spots before they grow into full-scale emergencies, remote monitoring can avoid disruptive and expensive network crises. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or networks powered by a combination of OS platforms.
To get in touch with Progent about emergency remote assistance with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.