For small businesses located in Brisbane Queensland, Progent offers help for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided online troubleshooting to businesses in all 50 states in the United States. (See Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for complex infrastructure issues, plus the services of CISA and CISSP-certified security engineers to help with high-level security architecture and disaster recovery preparedness.
Progent's online technical support services represent excellent value because they are equipped with the real-world experience and the sophisticated tools to resolve the majority of network problems quickly. Efficient support lowers direct costs because service calls require a smaller number of billable consulting minutes. Remote support also eliminates the expense of sending a consultant to your location. Your organization saves even more with indirect expenses by minimizing or avoiding network downtime and associated costs resulting from business discontinuity, upset clients, unproductive employees, and distracted management.
Progent's pricing model for online help is structured to stretch your IT service investment. Progent charges per minute for phone assistance, so you pay just for the support that you actually get. In contrast to many online service firms, Progent imposes no initialization surcharge or minimum payments. Progent's one-minute billing unit and clean policy for billing save you from situations where quick fixes manage to turn into substantial tabs. Progent's skill at dealing with technical issues efficiently results in your business spending less money.
Progent's Remote Service Technologies
Over time, Progent has refined a collection of optimized tools and proven methodologies that promote the highest level of effectiveness for online help and troubleshooting for small company computer systems. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN technology permits the staff of Progent's Technical Response Center to access your company's computer system without compromising system security.
Progent's sophisticated technical support reporting application maintains thorough documentation describing all service that Progent's customers have received. Progent's team engineers have the benefit of the records of all help rendered to every customer by any Progent engineer. This database of problems and fixes is structured as an easily retrievable internal knowledge base that allows Progent's online support engineers to share their knowledge company-wide to make sure that the value of Progent's support improves daily. Progent's high-level certifications and close relationships with important industry leaders such as Cisco and Microsoft permit access to other vast technical knowledge bases and allow priority response from manufacturers' internal support staff so Progent's online service experts can find the best resolutions promptly.
Initiate Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's remote support in Brisbane Queensland or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Emergency Support.
Phone-based Technical Services Offered Progent
Progent's remote support professionals have credentials in an extensive set of products and technologies. This breadth of technical skills allows Progent's consultants to manage virtually any crisis likely to take place in a small or midsize company network. Certificates held by Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional, and Design Professional.
To help customers with multi-OS environments, Progent also provides access to consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and CISSP-ISSAP engineers.
Remote technical support services available from Progent to companies in Brisbane include:
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UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online support services address a broad spectrum of computer technology including network architecture, messaging systems, network and process security, UNIX and Microsoft Windows coexistence, VMware technologies for server hardware economization and simplified administration, and migration from legacy applications to the latest Microsoft Windows or Linux-powered solutions. Progent's team-based methodology for solving network issues enables fast escalation, if necessary, to engineers with task-relevant expertise to tackle challenging situations. This accelerates repair of urgent problems, minimizes network downtime, and lowers support expense.
Progent's UNIX/Linux consultants can provide urgent phone-based assistance for analyzing anomalies within UNIX, Linux, or Solaris systems powered by popular variants of UNIX including:
- macOS and OS X
- Solaris
- IBM AIX OS
- HP-UX
- Berkeley UNIX (BSD)
- SCO UNIX
- SGI/Irix
Important Linux platforms for which Progent can provide expert support include:
- RedHat
- SUSE Linux
- Debian-GNU
- Slackware Linux
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Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco CCIE credential is the highest accreditation for networking engineers, and indicates a consultant's networking knowledge at the expert level. CCIEs can deal with the most intractable issues surrounding network design, integration, maintenance, security, and problem solving. CCIEs work on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS Software network management tools and coming up with workarounds or locating software patches. Cisco CCIEs represent an excellent value because their broad expertise enables them to fix the most difficult problems rapidly. In many instances, less experienced engineers can struggle for many hours or even days with identical tasks that a CCIE can fix in a few minutes.
Few support firms make Cisco CCIEs accessible to help small and mid-size businesses. Progent offers fast phone contact with a Cisco authorized CCIE so your company can get timely assistance for complex network issues that are lowering worker productivity but are outside the experience of your ordinary computer service providers. Progent's CCIE consultants can interface to your network via state-of-the-art remote support technology to perform quick, secure, and affordable diagnosis and repair.
Progent's CCIEs offer assistance with all of Cisco's popular family of infrastructure devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, wireless access points, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) technology.
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Certified MS Windows Experts
Progent's Microsoft-expert remote support experts offer network repair and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of support professionals who can assist you with a broad range of platform support services including Windows Server 2022 solution design and integration support,
Windows Server 2019 expertise,
Microsoft Windows Server 2016 migration support and hybrid cloud solutions,
Windows Server 2012 R2 migration expertise,
Windows Server 2008 migration (help, assistance,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment support,
SharePoint Server 2019 design and deployment, Microsoft Teams migration expertise, Microsoft Skype for Business Server migration consulting, Lync Server 2013 management and Office Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide array of remote PC desktop support and troubleshooting services such as Windows 11 integration and planning and implementing Microsoft 365 cloud environments for Windows desktops.
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CISSP and ISSAP Premier System Security Experts
Progent's accredited CISSP and ISSAP network security consultants offer a range of system protection solutions to improve the immunity of your UNIX/Linux, Solaris, Mac or Windows environment against assaults or help you to recover rapidly after a damaging penetration. Security solutions offered by Progent cover comprehensive network security evaluation using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Netcat; rapid cleanup after virus and worm assaults; setting up firewalls; building secure architectures for remote and mobile connectivity; protecting your messaging infrastructure against spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting to help businesses of all sizes integrate their information networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that seamlessly combine local resources along with public clouds. To assist you to integrate cloud services with networks, Progent can provide a variety of public cloud integration support services that include Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of background delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Additional Support Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for special projects that small businesses often need. Progent's charges for longer-term development or consulting tasks are set according to the level of expertise of the engineers involved. Progent's experience with these important fields of information technology enables customers to complete critical projects economically and on schedule. Progent's special online engineering solutions include:
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Help Desk Expertise
Progent's Help Desk service offerings for small businesses with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk services are ideal for small organizations who don't have the budget to support an internal Help Desk but who need quick response from an effective Call Center with proficient telephone assistance plus the technical depth to escalate the most challenging trouble tickets to advanced consultants.
Progent's Help Desk sharing services allow your IT organization to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of veteran technical support engineers and subject matter experts. Progent's shared Help Desk service is a collaborative service desk solution built around the leading PSA tool for managing end-user service requests, ticketing, ownership, status tracking, and metrics.
Progent's Call Center consulting services can support you in establishing an efficient new Help Desk or enhancing your established organization, identifying or enhancing Help Desk application software to address the particular demands of your corporation, or adding occasional online staff to work with your internal Help Desk Call Center team to deal with demanding situations like software migrations, mass updates, or rolling out brand new applications.
Progent's Help Desk staff of seasoned network experts offers your computer users in Brisbane Queensland fast communication with an effective technical support group with substantial background providing phone support and remote repair service for networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk the reputation as a crucial contributor to company performance, and Progent's intent is to fix instead of simply document technical issues.
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Applications Services: Training, Customization, and Problem Solving
Progent's Applications Consulting Team can supply remote professional consulting support and education in specific application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and education for Microsoft business applications including Microsoft CRM, Project, Word, and Office Excel. To learn additional information about Progent's expertise, programming, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Apple Mac consultants can nurture the creative elements of Mac systems by providing phone-based consulting support and education in graphics, audio, and motion video. Progent's support professionals offer help in a large selection of Macintosh creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with common jobs like capturing or digitizing audio or video or integrating an audio/video production facility.
Remote Network Monitoring Support
Progent offers companies in Brisbane Queensland remote network monitoring services centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to suit your business so that your IT support is proactive and automated. By spotting possible problems before they expand into full-scale emergencies, system monitoring can minimize stressful and expensive network breakdowns. Progent can also use system monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or networks based on a variety of operating systems.
How Your Brisbane Queensland Company Can Contact Progent's Online Support Experts
To contact Progent about urgent online assistance with UNIX/Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent.