Fast Online Technical Support for Brisbane Queensland IT Networks
Immediate Phone Support for Brisbane NetworksFor companies located in Brisbane Queensland, Progent provides remote help for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified engineers have provided remote support to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to handle complex networking problems, as well as the assistance of CISSP-qualified cybersecurity experts to help with advanced security architecture and diagnostic jobs.

Progent's online technical support experts provide exceptional leverage because they possess the practical experience and have access to the advanced tools needed to solve most information system problems rapidly. Efficient support lowers direct costs since service calls accumulate minimal billable minutes. Online support also eliminates the expense of dispatching an engineer to your site. Your organization benefits even more with incidental costs by minimizing or eliminating network outages and associated losses stemming from business disruption, disgruntled clients, idle employees, and de-focused management. Progent's advanced online consulting expertise is particularly helpful for organizations that rely on public clouds for critical network infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an alternative.

Progent's billing model for online help is structured to leverage your network support investment. Progent charges per minute for phone assistance, so you are charged only for the services that you receive. Unlike many remote support organizations, Progent imposes no startup charge or minimum job duration. Progent's one-minute billing unit and clean model for pricing prevent situations where speedy. minor solutions somehow turn into big tabs. Progent's skill at disposing of technical issues efficiently means you spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined a collection of optimized tools and proven processes which allow the maximum level of effectiveness for remote engineering help and repair for information networks of any size. Progent provides safe VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the experts of Progent's online support team to connect to your network remotely without violating network security.

Progent's sophisticated customer support reporting system maintains extensive records of all support that Progent's clients have received. Progent's team service personnel have the benefit of the history of all help delivered to each customer by every Progent engineer. This history of problems and resolutions is structured as an easily retrievable support knowledge base that enables Progent's remote technical professionals to share their knowledge with the whole team to make sure that the quality of Progent's support services improves over time. Progent's high-level certifications and working relationships with major industry leaders such as Cisco and Microsoft open up additional massive technical databases and permit priority access to vendors' internal engineering staff with the result that Progent's remote consulting specialists are able to determine optimal resolutions quickly.

Online services available from Progent to businesses in Brisbane Queensland include:

ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent offers a selection of affordable, flat-rate services designed to enable small and medium-size organizations to benefit from the same best-of-breed technology deployed by many of the world's leading enterprises. The ProSight portfolio of network monitoring and management services covers all critical aspects of modern networking including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based analysis technology to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to address the entire malware attack lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering via leading-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization experts can help you to design and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you prove compliance with government and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with advanced backup/restore technology companies to create ProSight Data Protection Services (DPS), a portfolio of offerings that provide backup-as-a-service. ProSight DPS services manage and track your backup processes and enable transparent backup and rapid restoration of critical files, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you recover from data loss resulting from equipment breakdown, natural calamities, fire, malware such as ransomware, user mistakes, ill-intentioned insiders, or software bugs. Managed backup services in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these fully managed services are best suited for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide organizations of all sizes a versatile and affordable solution for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic IT network. In addition to maximizing the security and reliability of your computer environment, Progent's software/firmware update management services permit your IT staff to concentrate on more strategic projects and activities that derive the highest business value from your information network. Find out more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA services utilize Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication. Duo enables single-tap identity confirmation on Apple iOS, Android, and other out-of-band devices. Using 2FA, when you log into a protected application and enter your password you are requested to verify your identity on a device that only you have and that uses a separate network channel. A broad selection of out-of-band devices can be utilized as this added means of authentication including a smartphone or wearable, a hardware token, a landline phone, etc. You may register multiple validation devices. For details about Duo identity validation services, go to Duo MFA two-factor authentication services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security vendors to provide centralized control and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite gateway device adds a further layer of analysis for inbound email. For outbound email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, track, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that network maps are always updated, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating tedious network management processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that need critical updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so any looming problems can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to a different hardware solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can save up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you're planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include easier management, improved compliance with information security requirements, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent backup/recovery consultant. The interview is designed to assess your organization's preparedness to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient security and backup system that meets your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for contract information technology projects. Billing charges for ongoing development or consulting projects are set according to the qualifications of the consultants assigned. Progent's experience with these important fields of information technology allows clients to complete critical projects within budget and on time. Progent's project-based online engineering services include:

  • Call Center Expertise
    Progent's Help Desk service options for businesses with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, co-managed Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that handles all facets of online desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle the most issues.

    Progent's Help Desk sharing services allow your business to share the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative service desk solution built around the leading professional services automation platform for handling service requests, ticketing, accountability, progress tracking, and reporting.

    Progent's Call Center team of seasoned information technology experts gives your customers in Brisbane Queensland quick communication with an effective technical support group with substantial experience delivering telephone-based support and remote repair service for computer environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk Call Center perception as a crucial enabler of business productivity, and Progent's policy is to solve rather than merely record technical issues.

  • Business Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Experts Group offers online and in-depth consulting expertise and education in special business application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also offers consulting expertise, custom programming, and training for popular Microsoft applications such as CRM, MS Project, Microsoft 365 Word, and Office Excel. To read more information on Progent's expertise, programming, and training offerings, see Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consultants can provide world-class remote and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of System Center2, extend or tune your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent offers organizations in Brisbane Queensland remote hybrid network monitoring and reporting by providing System Center Operations Manager consulting. Progent can customize Operations Manager to suit your environment so your computer support is proactive rather than reactive. By exposing emerging issues before they cause network outages, remote monitoring can avoid stressful and expensive information system failures. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or systems that incorporate multiple platforms.
How Your Brisbane Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent online expertise with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Urgent Online Support, phone 1-800-993-9400, or go to Contact Progent. For offices and startups in Brisbane Queensland, Progent's online network support specialists can deliver expert and economical system help whenever your business needs it. More than two decades of delivering online tech support has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to fine tune online connectivity tools to solve network problems rapidly while avoiding the cost and lost time associated with on-site support visits.

Even if your Brisbane company has a local independent consultant or maintains a full time organization that can handle the majority of network issues, Progent's Microsoft certified engineers are available to offer an easy and seamless virtual extension of your on-site resources in cases when your regular IT support personnel either lack the availability or the knowledge to address sudden network crises or particularly challenging integration problems.

Benefits of Progent's IT Support for Organizations in Brisbane Queensland
Progent's remote IT consulting services allow your Brisbane business to have the benefits of timely, expert network support without the expense of managing a full-time IT staff. Your network will derive added strategic value by becoming increasingly available, productive, and protected. Advantages to your company include:

  • Seamless remote expansion of your local support resources
    For most organizations in Brisbane Queensland, local network support resources, whether consisting of independent consultants or an in-house maintenance staff, can handle the majority of technical problems. However, IT crises might spring up when your regular resources are overstretched or unavailable, and some trouble may be associated with IT products that is unfamiliar to your local service personnel. In these cases, Progent's on-call support professionals offer a convenient, quick, and affordable solution to supplement your regular resources and to pass on useful knowledge to increase your capability to deal with future problems locally.

  • Less Reliance on Individual Service Providers
    For network support, smaller companies often depend on independent freelance service providers. Although independent service people have smaller overhead than big support companies and can often charge lower rates, they are sometimes stretched too thin, making it hard to respond quickly to crisis situations. If a freelance consultant is busy with another client, ill, on a trip, or in class, the lack of fallback help may require your business to wait for assistance during an emergency. As your business grows, network downtime and problems with vital applications are more expensive. The budget you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides a dependable source of reserve service expertise to insure your IT system stays up and running.

  • Create a Scalable Basis for Smooth Expansion
    Companies often start with an IT system implemented on a shoestring budget. Without a robust framework, band-aid fixes can get thrown onto a shaky foundation. As a company grows, stability and scalability issues can impede the productivity of the organization. These badly built systems need proper analysis, intelligent long-term planning, and extensive IT expertise to upgrade to a system architecture that can offer the stable foundation to handle vital business demands and facilitate downstream expansion.

  • Work with Solution Providers Rather Than Technology Resellers
    Smaller organizations require guidance and technical training to negotiate an increasingly complicated maze of technology alternatives available for accelerating business growth and enhancing efficiency. These companies do not need a network engineer who is trying to resell a certain vendor's products. Network consulting and product selling can lead to a scenario where the proposed solution is designed around a predetermined technology instead of the genuine needs of a client. Progent eliminates these conflicts of interest by selling only services rather than products. This enables Progent to align technical consulting with the real needs of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of IT expertise, refined remote support software, and understanding of enterprise networking allow companies to avoid the pitfalls associated with excessive dependence on smaller consulting firms, individual freelance consultants, or limited in-house resources.

Progent stands out by providing:

How Does My Business Start Getting Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.

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    Microsoft SQL Server 2014 incorporates significant improvements in key areas such as speed, uptime, compliance, and cloud readiness. SQL Server 2014 is the first version of SQL Server that incorporates in-memory technology that operates seamlessly across all types of applications including OLTP, data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consultants can provide efficient online and onsite consulting services including planning, deployment, administration, troubleshooting, and application development services to help businesses of any size to achieve fast return from their SQL Server 2014 deployment.

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    Cisco's security and offsite access technology for small to medium sized companies offer a complete range of easy-to-administer protection hardware and software to help safeguard your wired and wireless information system. Cisco's VPN line includes switches, firewalls, intrusion detection systems, and Virtual Private Network access concentrators. Progent's expert consulting staff includes experienced specialists with Cisco CCIE and CCNP certifications who can help your company to select Cisco VPN, Cisco RADIUS Security, and additional Cisco security technologies that align best with your business objectives.

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    NetApp MetroCluster is a high-availability and disaster recovery software suite that combines failover storage clustering along with replication to deliver fast, zero data loss disaster recovery (DR) between sites that are up to 185 miles (300km) apart. Progent's team of seasoned IT experts can assist your business to design, configure, administer, update, test and repair a disaster recovery solution built around NetApp MetroCluster. Progent can assist you to select a topology for your MetroCluster environment that aligns with your technical needs and budget. Progent can make sure you follow leading practices for configuring your MetroCluster environment by providing help with tasks such as assigning disk pools and shelf IDs, arranging aggregate layout, provisioning NetApp FlexVol volumes, setting up NetApp Snapshot, installing switches, designing a tiebreaker, designing a configuration replication network, and verifying your MetroCluster disaster recovery system to prove adherence with information assurance standards and regulatory mandates.

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