Immediate Online Technical Support for Brisbane Queensland Networks
For companies located in Brisbane Queensland, Progent provides online help for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered online troubleshooting to businesses in every state in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE engineers to help with challenging networking issues, as well as the assistance of CISA and CISSP-certified cybersecurity experts to handle high-level security design and diagnostic issues.
Progent's online support engineers offer exceptional leverage due to the fact that they have the real-world background and have access to the advanced tools necessary to solve the majority of information system issues quickly. This lowers immediate costs since service calls require fewer chargeable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your office. Your organization benefits additionally in indirect costs by minimizing or avoiding network downtime and related losses due to business discontinuity, disgruntled clients, idle employees, and de-focused executives. Progent's extensive online consulting know-how is particularly valuable in environments that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an option.
Progent's pricing policy for remote support is structured to leverage your network support investment. Progent charges by the minute for telephone-based consulting, so you are charged only for the support that you receive. Unlike many online service companies, Progent asks for no startup fee or minimum fees. Progent's one-minute billing unit and clean policy for pricing avoid situations where quick repairs manage to end up as large invoices. Progent's penchant for handling problems efficiently means you saves cash.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned an array of optimized tools and proven methodologies that permit the maximum level of effectiveness for remote engineering help and troubleshooting for IT networks of any size. Progent offers safe Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the staff of Progent's Technical Response Center to interface to your company's environment remotely without breaching system security.
Progent's advanced technical support reporting system includes thorough histories describing all service that Progent's customers have received. Progent's staff consultants have the benefit of the specifics of services delivered to every client by every engineer. This history of problems and fixes is stored as a quickly retrievable support database that permits Progent's remote support engineers to share their experiences with the whole team to make sure that the value of Progent's support improves daily. Progent's extensive list of certifications and close relationships with important technology companies including Cisco and Microsoft open up additional extensive technical support knowledge bases and permit priority access to vendors' internal engineering staff so Progent's online consulting experts are able to find optimal solutions promptly.
Online support services available from Progent to customers in Brisbane Queensland include:
Certified MS Windows Expertise
Progent's Microsoft-certified online support engineers can deliver computer system problem solving and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can assist your company with a wide variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams expertise, Skype for Business migration consulting, Lync Server 2013 management, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server training,
Microsoft Office Access Development and Training,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad array of cost-effective desktop services to assist your business to install, configure, repair, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop support services include offering Microsoft Windows 10 integration assistance as well as System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to centralize the administration of your desktops along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco CCIE credential is the premier accreditation for network infrastructure professionals, and certifies a person's network technology knowledge at the expert level. Cisco-qualified CCIEs know how to handle the most challenging issues encountered in network infrastructure design, integration, management, compliance, and troubleshooting. CCIEs operate with the highest priority with Cisco's internal product support engineers in isolating problems with Cisco IOS Software network administration utilities and developing workarounds or identifying program patches. Cisco CCIEs offer exceptional value since their depth of experience permits them to find solutions for problems quickly. In many cases, less experienced service providers can struggle for many hours or days with identical problems that a CCIE can resolve in a few minutes. Progent's Cisco CCIE certified consultants can tie into your network by means of the latest on-line support tools to perform fast, secure, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs offer help for all of Cisco's industry-leading selection of connectivity appliances by offering consulting services such as:
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts can provide a variety of system protection services that can improve the safety of your Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or help your company to recover rapidly after a serious penetration. Security services available from Progent include: thorough information security and compliance analysis using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; quick cleanup after virus and worm attacks; integrating firewalls; building secure mechanisms for off-site and mobile communication; protecting your email infrastructure from viruses, spam and DHA attacks; and establishing 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote support services to help organizations of any size integrate their information networks with popular public clouds such as Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that seamlessly combine local resources along with cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of cloud integration services that include Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of experience providing advanced consulting services remotely, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a consistent runbook for restoring applications and services rapidly after an outage. SRM supports centrally managed and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and patches and can generate reports to verify complete service recovery, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist you to design, configure, test and manage a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite used for managing private and public cloud and hybrid cloud environments that provide maximum availability, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high level of automation regardless of the physical components used by the underlying network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer phone-based consulting services to address a wide array of information technologies such as system infrastructure, email systems, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and simplified administration in networks that incorporate Linux-based systems and Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also assist with migration from legacy systems to MS Windows or Linux-based environments. Progent's group-based approach to resolving technical issues enables fast escalation, if necessary, to consultants with task-relevant expertise to tackle challenging scenarios. This expedites solutions of critical problems, reduces network downtime, and cuts service costs.
Progent's UNIX/Linux support engineers can offer emergency phone-based help troubleshooting problems affecting UNIX/Linux networks powered by popular versions of UNIX such as:
Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate services intended to allow small and medium-size organizations to utilize the same best-of-breed IT solutions deployed by many of the industry's top corporations. The ProSight portfolio of outsourced network management services addresses all key areas of information technology such as email protection, security and compliance, automated backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis tools to guard endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to manage the complete malware attack progression including protection, infiltration detection, containment, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your company's unique needs and that allows you demonstrate compliance with government and industry information protection regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent's consultants can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables fast restoration of critical data, apps and VMs that have become lost or damaged as a result of component failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide advanced expertise to configure ProSight DPS to to comply with regulatory requirements like HIPAA, FIRPA, and PCI and, when necessary, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security vendors to provide centralized control and comprehensive security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further level of inspection for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, monitor, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating appliances that need important updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your network running at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT staff and your Progent consultant so any looming problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to get an unbiased evaluation of the health of their network. Based on some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your core infrastructure assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a cleaner Active Directory environment. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security requirements, higher utilization of IT resources, faster problem resolution, more reliable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your company's preparedness either to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective AV and backup/recovery environment that meets your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent offers the services of seasoned remote consulting experts for special IT programs. Progent's charges for ongoing development or consulting tasks are set based on the qualifications of the engineers required. Progent's background in these special areas of computer technology allows clients to complete critical initiatives within budget and on schedule. Progent's project-based online consulting services include:
How Your Brisbane Company Can Contact Progent's Remote Service Professionals
Help Desk Call Center Support
Progent's Call Center support alternatives for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Helpdesk services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all aspects of remote desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount off Progent's normal desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle the most issues.
Progent's Help Desk Call Center consulting support can guide you in establishing an effective new Call Center or enhancing your existing one, selecting or modifying Help Desk Call Center application software to handle the special demands of your company, or adding occasional online staff to work with your in-house Call Center resources to handle high-demand events such as software migrations, mass upgrades, or installing new business software.
Progent's Call Center team of experienced information technology consultants gives your customers in Brisbane Queensland rapid assistance from an efficient network service resource with extensive experience offering telephone-based help and remote diagnostics for IT systems that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk recognition as a key enabler of company performance, and Progent's goal is to fix instead of merely track IT problems.
- Applications Support: Training, Custom Development, and Integration
Progent's Applications Consulting Group offers online and in-depth engineering expertise and education in specific business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide expertise, customization, and training for Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. For more information concerning Progent's consulting, custom programming, and training services, refer to Progent's Business Application Experts Team.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; cohesive management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from a previous release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent offers organizations in Brisbane Queensland online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to suit your environment so your IT support is proactive rather than reactive. By uncovering possible trouble spots before they evolve into network outages, automated monitoring can head off stressful and expensive network failures. Progent can also assist with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or environments based on a combination of operating systems.
To get in touch with Progent about urgent phone-based assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or go to Contact Progent.
For offices and new businesses in Brisbane Queensland, Progent's online computer support specialists can provide expert and economical IT help the moment your organization has to have it. More than 15 years of providing online tech support has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to refine online connectivity technology to fix IT problems rapidly while eliminating the expense and lost time that comes with in-person service calls.
Even if your Brisbane office deals with a local freelance support technician or maintains a full time organization that can deal with common network issues, Progentís Microsoft and Cisco certified engineers can offer a convenient and seamless virtual expansion of your local resources in cases when your regular service personnel either don't have the time or the experience to resolve sudden system emergencies or especially tough integration problems.
Benefits of Progent's IT Support for Offices in Brisbane Queensland
Progent's online IT consulting services enable your Brisbane company to have the advantages of on-call, enterprise-grade IT support without the expense of managing an in-house IT staff. Your information system will acquire added strategic worth by becoming increasingly reliable, efficient, and secure. Advantages to your business include:
- Seamless virtual extension of your local IT resources
For most businesses in Brisbane Queensland, nearby network service resources, whether consisting of outside consultants or a full-time IT staff, can handle the majority of network problems. However, major troubles may strike when your regular support personnel are too busy or absent, and some trouble may stem from IT products that is unfamiliar to your usual service technicians. In these instances, Progent's online service specialists give you an easy, fast, and economical way to augment your local resources and to convey useful knowledge to improve your ability to resolve downstream problems locally.
- Less Dependence on Freelance Consultants
For IT support, smaller offices commonly depend on individual freelance consultants. Although independent service people have smaller overhead than big consulting firms and can afford to charge lower rates, they are often overbooked, making it impossible to respond quickly to urgent situations. If an independent consultant is busy with another client, ill, on vacation, or in class, the lack of backup personnel may force your company to go without assistance during an IT crisis. As your business expands, system downtime and trouble with vital applications become more expensive. The budget you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent offers a ready source of reserve support experts to insure your IT system stays available.
- Build a Solid Foundation for Seamless Expansion
Businesses often begin with an IT architecture implemented on a shoestring budget. Lacking a robust framework, slap-dash repairs often get piled onto a weak foundation. As a company grows, reliability and scalability problems can hinder the productivity of the business. Such badly designed systems need proper assessment, smart strategic planning, and extensive technical expertise to evolve to a system architecture able to offer the solid foundation to meet critical business requirements and facilitate downstream expansion.
- Work with Solution Providers Rather Than Technology Vendors
Smaller companies require advice and technical education to navigate through an ever more complex maze of product options available for promoting business growth and enhancing productivity. Businesses do not need a computer consultant who is attempting to sell a specific vendor's technology. Network support and product sales can result in a scenario where the recommended
solution is designed around a profitable technology rather than the true requirements of a client. Progent avoids these dilemmas by offering only services instead of products. This allows Progent to match technical consulting with the real needs of customers.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of IT knowledge, fine tuned support software, and understanding of corporate IT allow businesses to avoid the pitfalls associated with exclusive reliance on smaller service organizations, independent freelance service providers, or limited in-house IT help.
Progent adds value by offering:
How Does Our Company Begin Receiving Online Network Help from Progent?
- Certified Expertise in Microsoft's Complete Line of Servers
Progent can provide world-class support for Microsoftís popular server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment consulting, Windows Server 2008 upgrades, Windows Server 2003 maintenance, MS Exchange 2019 Server integration, Microsoft Exchange 2016 Server migration, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Exchange Server 2003 moves, plus MS SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-site visits per minute. As a result, you are billed just for delivered support. Progent does not demand a more expensive rate for after-hours or priority support, and within California or in areas where Progent provides in-person service, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no startup fee and asks no retainer for services provided during normal working hours. Many service organizations demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large invoices for fast repairs so you won't be forced to permit less critical problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or small service organizations who offer minimal documentation or specifics of services performed, every service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the service documentation sent by every staff member to every customer. The practice of documenting and organizing support activity results in more efficient service and eliminates a variety of typical misfortunes such as when a service client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the only support firms to offer 24x7 remote tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory rather than reactive. By revealing possible issues before they result in downtime, network monitoring can save your IT network from stressful and costly service disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.