Fast Online Technical Support for Brisbane Queensland Computer Networks
Fast Phone Technical Support for Brisbane SystemsFor companies located in Brisbane Queensland, Progent provides remote help for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered remote support to companies in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to solve complex networking issues, plus the services of CISSP-qualified security consultants to help with high-level security design and diagnostic issues.

Progent's online technical support experts provide exceptional leverage because they have the real-world background and are equipped with the advanced tools necessary to resolve the majority of information system issues quickly. This lowers immediate expenses because solutions require fewer billable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your site. Your company saves even more in incidental expenses by minimizing or avoiding network outages and associated losses resulting from business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's extensive remote consulting expertise is particularly important for organizations that are dependent on public clouds for vital infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be useful.

Progent's billing policy for remote support is designed to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are billed just for the support that you receive. In contrast to typical online support companies, Progent asks for no service activation surcharge or minimum payments. Progent's per-minute granularity and simple model for billing eliminate scenarios where fast fixes somehow turn into major tabs. Progent's skill at disposing of problems efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned a set of customized technologies and field-proven processes which allow the maximum level of efficiency for remote engineering help and repair for computer networks of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the staff of Progent's online support team to connect to your company's system without compromising network security.

Progent's sophisticated customer support reporting application keeps detailed histories for the support that Progent's customers have received. Progent's staff engineers have access to the records of assistance provided to every Progent customer by every Progent consultant. This history of problems and repairs is structured as an easily searchable support database that allows Progent's online support engineers to share their knowledge with the whole team to ensure that the quality of Progent's support services improves daily. Progent's extensive list of certifications and close relationships with key technology companies including Cisco and Microsoft make available additional extensive technical support databases and allow priority access to manufacturers' in-house support staff with the result that Progent's remote consulting experts can arrive at the best resolutions promptly.

Remote support provided by Progent to companies in Brisbane Queensland include:

Progent's ProSight Fixed-price IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, flat-rate managed services intended to allow small and medium-size organizations to utilize the same best-of-breed technology deployed by many of the industry's top enterprises. The ProSight suite of network management outsourcing services covers all critical aspects of information technology including email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning tools to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to automate the entire threat progression including protection, detection, containment, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that allows you demonstrate compliance with government and industry data security regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup/restore product vendors to produce ProSight Data Protection Services, a portfolio of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your backup processes and allow transparent backup and fast restoration of critical files, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps you recover from data loss caused by hardware failures, natural disasters, fire, cyber attacks like ransomware, user error, malicious employees, or application bugs. Managed services in the ProSight DPS family include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these managed backup services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security vendors to provide centralized control and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the local gateway provides AV and anti-spam protection, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, reconfigure and troubleshoot their networking hardware like routers and switches, firewalls, and load balancers plus servers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating complex network management activities, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that need important software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so that all looming problems can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an unbiased evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include easier management, better compliance with data security regulations, higher utilization of IT resources, faster problem resolution, more reliable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The interview is designed to help assess your company's ability either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective security and backup environment that aligns with your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for contract information technology programs. Billing charges for longer-term consulting projects are set according to the level of expertise of the consultants involved. Progent's background in these special fields of information technology allows clients to complete major initiatives within budget and on schedule. Progent's special remote consulting services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center service offerings for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that manages all facets of remote desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides call desk services at a significant discount off Progent's regular desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle the most issues.

    Progentís Help Desk sharing services make it possible for your business to share the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution built around the top professional services automation (PSA) tool for managing end-user service requests, ticketing, responsibility, progress tracking, and reporting.

    Progent's Help Desk Call Center staff of experienced information technology experts gives your workers in Brisbane Queensland instant assistance from a large technical support resource with extensive experience offering telephone-based consulting and remote troubleshooting for IT systems based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk perception as a key driver of business efficiency, and Progent's target is to fix instead of simply record network problems.

  • Business Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts Team offers phone-based and in-depth engineering support and training in special application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting, custom programming, and training for Microsoft business applications such as CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more on Progent's expertise, customization, and training offerings, see Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver companies in Brisbane Queensland online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can adapt Operations Manager to suit your business so your IT maintenance is proactive rather than reactive. By detecting possible problems before they expand into network outages, proactive monitoring can avoid disruptive and costly network crises. Progent can also provide help with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or systems that incorporate multiple platforms.
How Your Brisbane Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent remote help with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Brisbane Queensland, Progent's phone-based computer support specialists are ready to deliver effective and cost-effective IT support whenever your business requires it. More than 15 years of offering online technical assistance has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to fine tune online connectivity technology to fix IT problems rapidly while eliminating the expense and lost time that comes with on-premises support visits.

Even if your Brisbane business has a regular independent support technician or employs a full time organization that can deal with common network problems, Progentís Microsoft and Cisco certified engineers are available to provide an easy and transparent remote expansion of your local resources in cases when your regular IT support personnel either lack the availability or the experience to deal with sudden network crises or especially challenging integration projects.

Advantages of Progent's IT Support for Organizations in Brisbane Queensland
Progent's online technical help services allow your Brisbane organization to have the advantages of timely, enterprise-class network support without the expense of managing a full-time IT staff. Your network will acquire greater strategic worth by becoming more reliable, productive, and secure. Advantages to your company include:

  • Seamless remote expansion of your local IT resources
    With most companies in Brisbane Queensland, nearby network support providers, whether made up of freelance consultants or an in-house maintenance staff, can solve the majority of network issues. However, IT crises can spring up when your regular support personnel are too busy or unavailable, and some trouble may be associated with technology that is beyond the scope of your onsite support personnel. In these cases, Progent's online support experts give you a convenient, quick, and economical solution to supplement your local help and to transfer useful knowledge to improve your ability to deal with downstream issues locally.

  • Less Dependence on Freelance Consultants
    For network maintenance, smaller businesses commonly depend on independent freelance service providers. Although freelance consultants carry less overhead than big consulting organizations and can often charge lower rates, they are sometimes stretched too thin, making it difficult to respond quickly to urgent situations. If an independent service provider is busy with another customer, sick, on a trip, or in training, the lack of backup help may require your business to wait for help during an IT crisis. As your network expands, system downtime and trouble with vital software become more expensive. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers a reliable source of backup service expertise to insure your IT system is always up and running.

  • Create a Scalable Foundation for Smooth Growth
    Organizations often start with an IT architecture implemented on a modest budget. Without a strong infrastructure, band-aid fixes often get piled on top of a shaky foundation. As a company grows, reliability and scalability issues can impede the success of the organization. Such badly designed environments require careful assessment, smart long-term planning, and extensive technical expertise to evolve to a network infrastructure that can offer the stable foundation to meet critical business requirements and ease future growth.

  • Interact with Solution Providers Rather Than Product Resellers
    Smaller organizations require guidance and technical training to negotiate an increasingly complex array of product alternatives capable of accelerating business growth and improving efficiency. These companies hardly need a computer consultant who is motivated to earn a commission on a certain vendor's technology. Network consulting and product selling can lead to a scenario where the recommended solution is designed around a predetermined technology instead of the true requirements of a client. Progent eliminates these conflicts of interest by selling just services instead of products. This enables Progent to match IT consulting with the real needs of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of IT background, fine tuned remote support software, and familiarity with corporate IT enable businesses to avoid the limitations of excessive dependence on smaller service firms, individual freelance consultants, or limited in-house IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Certified consultants average longer than ten years of real-world professional experience, at the forefront of IT service, executing a wide variety of IT projects for a large array of businesses. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting staff. This means that you get not only expert IT skills, but also a support engineer with field-tested methods for using computer knowledge to repair real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for online support and on-premises help by the minute. Consequently, you owe only for delivered support. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent provides on-site service, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no minimum charge and asks no retainer for support services delivered during normal business hours. Many service organizations impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids large bills for fast repairs so you will not be forced to permit simple problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to handle technical issues that are within their scope, Progent is able to focus on delivering high-value skills where Progent faces little competition. Businesses who work with familiar independent service providers or who employ in-house IT staffs benefit when Progent transfers knowledge about new technology and proven methodologies to make their IT environments more robust, secure, and productive.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the only support firms to provide round-the-clock network tracking services based on MS Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory rather than reactive. By anticipating possible problems before they result in lost productivity, system monitoring can save your information network from stressful and costly availability disruptions.
How Does My Business Start Receiving Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.

An index of content::

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    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map, track, optimize and debug their networking appliances such as routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding devices that need critical updates, or isolating performance issues.

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    Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 suite of network management tools and is designed to offer a unified solution for configuring and managing virtualized datacenters across hybrid environments that can include on-premises and hosted datacenters and Azure publics cloud services. Progent's SCVMM 2016 consulting experts can assist businesses of any size with all facets of building, implementing, and maintaining a SCVMM 2016 ecosystem. Progent can assess your virtualization topology, show you how to upgrade efficiently from legacy versions of Virtual Machine Manager, develop workflows for creating and deploying VMs and hosts, design high-availability scale-out clusters, connect your private cloud infrastructure with public cloud services, configure virtual switches, write and refine PowerShell scripts, and assist you to evaluate the potential advantages of new capabilities like Storage Replica and Host Guardian Service. Progent's virtualization professionals can provide world-class Hyper-V consulting and VMware vSphere expertise.

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