Immediate Online Support for Brisbane Queensland IT Networks
Urgent Phone Help for Brisbane NetworksFor businesses located in Brisbane Queensland, Progent provides remote help for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have delivered remote troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to handle complex networking problems, as well as the services of CISSP-certified security experts to handle high-level security design and diagnostic issues.

Progent's remote support experts provide excellent value due to the fact that they possess the practical background and have access to the sophisticated tools necessary to solve most information system issues quickly. This reduces direct expenses because solutions accumulate fewer chargeable minutes. Online help also eliminates the expense of sending an engineer to your site. Your company benefits even more in incidental costs by minimizing or eliminating system downtime and associated losses due to business discontinuity, upset clients, idle employees, and de-focused executives. Progent's advanced remote technical support expertise is particularly important for businesses that rely on public clouds for critical infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an option.

Progent's pricing policy for remote help is designed to stretch your network support investment. Progent bills by the minute for telephone-based consulting, so you are charged exclusively for the services that you receive. Unlike typical remote support organizations, Progent requires no startup fee or minimum job duration. Progent's per-minute granularity and simple model for billing do away with situations where quick fixes somehow end up as big bills. Progent's skill at disposing of technical issues efficiently means you spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined a collection of customized tools and proven processes that allow the highest level of efficiency for remote technical support and troubleshooting for computer systems of any size. Progent offers protected Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the experts of Progent's Technical Response Center to communicate with your computer system without violating corporate security.

Progent's advanced technical support database application maintains detailed documentation for all service that Progent's clients have been provided. Progent's team engineers have the benefit of the records of assistance rendered to each customer by any engineer. This archive of trouble tickets and responses is organized as a readily retrievable support knowledge base that enables Progent's remote technical engineers to share their knowledge with the whole team to ensure that the efficiency of Progent's support services grows over time. Progent's advanced certifications and working associations with major technology companies including Cisco and Microsoft make available other massive technical databases and permit fast response from vendors' in-house engineering staff so Progent's online consulting specialists are able to arrive at optimal resolutions quickly.

Online services available from Progent to businesses in Brisbane Queensland include:

Progent's ProSight Flat-rate IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price managed services designed to allow small and medium-size businesses to benefit from the same best-of-breed IT solutions deployed by many of the industry's leading corporations. The ProSight suite of network management outsourcing services covers all key areas of information technology such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based machine learning tools to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely get by legacy signature-based AV products. ProSight ASM protects local and cloud-based resources and provides a unified platform to address the entire threat progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools packaged within a single agent accessible from a unified control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your company's specific needs and that helps you prove compliance with legal and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate attention. Progent's consultants can also help you to set up and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables rapid restoration of vital files, applications and VMs that have become unavailable or damaged due to component failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, when necessary, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security vendors to provide web-based control and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and blocks most threats from making it to your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map, track, enhance and debug their networking appliances such as routers and switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating appliances that need critical software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by checking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so that all potential problems can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time spent looking for vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an objective assessment of the health of their information system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with information security regulations, higher utilization of IT resources, faster troubleshooting, more dependable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your company's ability either to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to create an efficient AV and backup/recovery environment that aligns with your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract information technology programs. Billing rates for longer-term consulting projects are set based on the qualifications of the engineers required. Progent's experience with these special fields of computer technology allows customers to complete major initiatives economically and on schedule. Progent's project-based remote engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk service options for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk Services offer smaller businesses a complete solution that handles all facets of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Call Center consulting services can guide you in creating an efficient new Help Desk or improving your existing one, selecting or enhancing Call Center software products to handle the unique demands of your company, or adding temporary online staff to reinforce your in-house Help Desk group during demanding events like software migrations, major upgrades, or rolling out new business software.

    Progent's Help Desk team of seasoned information technology professionals gives your workers in Brisbane Queensland immediate access to a dependable network service resource with substantial background delivering phone support and online troubleshooting for IT systems that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk Call Center recognition as a crucial enabler of company efficiency, and Progent's intent is to fix instead of merely record technical problems.

  • Business Applications Services: Training, Programming, and Integration
    Progent's Applications Experts Team offers online professional engineering expertise and training in specific application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and training for familiar Microsoft applications such as CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more about Progent's consulting, customization, and education offerings, go to Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; cohesive integration of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver organizations in Brisbane Queensland online hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager to accommodate your business so your network support is proactive rather than reactive. By exposing looming problems before they grow into network outages, system monitoring can avoid disruptive and expensive network breakdowns. Progent can also provide help with network monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or networks powered by a mix of platforms.
How Your Brisbane Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent phone-based support with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent. For businesses and new businesses in Brisbane Queensland, Progent's phone-based network support engineers can provide expert and cost-effective system support whenever your company needs it. More than a decade of delivering remote technical assistance has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to repair computer problems rapidly while eliminating the cost and lost time that comes with in-person service calls.

Even if your Brisbane business has a regular freelance consultant or employs a full time organization that can handle day-to-day network problems, Progentís Microsoft and Cisco certified consultants are available to provide an easy and transparent virtual expansion of your on-site resources for situations when your usual IT support personnel either don't have the time or the expertise to handle unexpected network emergencies or especially complicated integration problems.

Advantages of Progent's IT Support for Companies in Brisbane Queensland
Progent's online support services enable your Brisbane company to enjoy the benefits of on-call, expert IT support without the expense of maintaining a full-time IT staff. Your information system will acquire added strategic worth by being increasingly reliable, efficient, and protected. Benefits to your business include:

  • Seamless remote expansion of your local IT resources
    With most companies in Brisbane Queensland, local computer service providers, whether made up of freelance consultants or an in-house IT staff, can take care of the majority of technical issues. On the other hand, serious problems may strike when local support personnel are too busy or absent, and some problems may stem from IT products that is unfamiliar to your onsite support people. In these situations, Progent's online service experts offer a convenient, quick, and economical solution to supplement your local help and to pass on useful information to improve your ability to handle downstream issues in-house.

  • Reduced Reliance on Individual Consultants
    For network support, smaller companies commonly depend on independent freelance service providers. Although freelance consultants have smaller internal costs than larger support firms and can afford to charge marginally less, they are sometimes overextended, making it hard to respond quickly to urgent situations. If a freelance service provider is busy with another customer, sick, on a trip, or in training, the lack of reserve personnel may require your company to wait for help during an IT crisis. As your company expands, network downtime and trouble with vital applications are more costly. The budget you thought you were saving on an independent can be eaten up fast by lost productivity. Progent provides an on-call source of reserve service expertise to insure your IT system remains available.

  • Create a Solid Basis for Seamless Expansion
    Organizations often begin with an IT system implemented on a modest budget. Lacking a proper framework, band-aid fixes often get thrown on top of a shaky foundation. When a company grows, stability and expandability problems can hinder the success of the organization. These poorly built systems require careful analysis, smart strategic planning, and broad-based technical expertise to upgrade to a network infrastructure able to offer the stable foundation to meet critical business requirements and ease downstream growth.

  • Work with Problem Solvers Instead of Technology Resellers
    Smaller businesses require guidance and technical education to negotiate an ever more complex maze of technology options available for accelerating business success and enhancing efficiency. These companies do not need a computer engineer who is trying to earn a commission on a specific vendor's technology. IT consulting and product sales can lead to a scenario where the proposed solution is built around a predetermined product instead of the genuine requirements of a business. Progent eliminates these conflicts by selling only services rather than products. This allows Progent to match IT expertise with the best needs of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's staff size, depth of technical background, refined remote support tools, and familiarity with corporate IT allow businesses to avoid the limitations associated with excessive dependence on smaller service firms, individual freelance service providers, or over-stretched internal resources.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco Premier experts average more than a decade of hands-on professional experience, in the trenches of IT service, executing a wide variety of IT tasks for a large array of clients. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its support personnel. This ensures that you get not only expert IT skills, but also a support engineer with proven methods for using technical knowledge to resolve actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for remote support and in-person help by the minute. Consequently, you pay exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or emergency service, and within California or in regions where Progent offers in-person service, Progent does not bill for travel except for urgent support where on-site work is less than four hours. In addition, Progent imposes no service activation charge and requires no monthly commitment for services provided during normal business hours. Many service firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for quick repairs so you won't be forced to allow simple problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to resolve problems that are within their comfort zone, Progent can concentrate on providing high-value skills where Progent has little competition. Businesses who work with familiar independent consultants or who maintain in-house support personnel benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more robust, protected, and efficient.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service firms to provide 24x7 remote monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive instead of reactive. By revealing possible problems before they cause downtime, network monitoring can save your IT network from painful and costly service losses.
How Does Our Company Start Getting Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.



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    Remote 24x7 monitoring, proactive alarms, and periodic reports are crucial to maintaining the health of your IT system and eliminating preventable and expensive downtime. Remote Monitoring and Management (RMM) solutions have advanced to the point that businesses of any size can afford a level of protection that was previously limited to enterprises. Progent can provide a variety Remote Monitoring and Management (RMM) options delivered as economical services created to assist your company to detect and resolve a most network issues before they get big enough to hurt productivity.

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