Immediate Remote Support for Brisbane Queensland Information Networks
Urgent Phone Consulting for Brisbane SystemsFor companies in Brisbane Queensland, Progent provides remote technical support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to help with complex infrastructure problems, plus the assistance of CISA and CISSP-accredited cybersecurity consultants to help with advanced security architecture and troubleshooting jobs.

Progent's remote technical support engineers provide exceptional value due to the fact that they possess the real-world experience and are equipped with the advanced technology needed to resolve most information system issues rapidly. Efficient support reduces immediate expenses since service calls accumulate minimal chargeable minutes. Remote help also eliminates the cost of sending an engineer to your location. Your organization benefits additionally with indirect expenses by minimizing or eliminating network downtime and related costs stemming from business discontinuity, disgruntled clients, unproductive employees, and distracted management. Progent's advanced remote technical support expertise is especially valuable for organizations that are dependent on public clouds for critical network infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an alternative.

Progent's pricing policy for remote help is structured to leverage your IT service dollar. Progent bills by the minute for phone consulting, so you owe exclusively for the support that you receive. In contrast to many online service firms, Progent asks for no startup fee or minimum fees. Progent's per-minute billing unit and clean model for billing eliminate scenarios where speedy. minor repairs somehow turn into major bills. Progent's penchant for dealing with problems quickly means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an array of optimized tools and field-tested methodologies which permit the highest degree of effectiveness for online technical support and troubleshooting for information systems of all sizes. Progent offers protected VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the experts of Progent's Technical Response Center to access your environment remotely without compromising corporate security.

Progent's proven customer support database application keeps detailed documentation of the support that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the records of support provided to every customer by every consultant. This archive of anomalies and responses is stored as a readily exploitable support database that allows Progent's online technical experts to communicate their knowledge with the whole team to ensure that the value of Progent's support services grows daily. Progent's extensive list of accreditations and close relationships with major industry leaders including Cisco and Microsoft make available other extensive support knowledge bases and allow fast access to vendors' internal support staff with the result that Progent's remote consulting experts can find the most efficient solutions in the least time.

Online support available from Progent to companies in Brisbane Queensland include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, flat-rate services intended to enable small and mid-size organizations to utilize the same cutting-edge technology used by many of the industry's top enterprises. The ProSight line of network monitoring and management services addresses all critical areas of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based machine learning technology to defend endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely get by legacy signature-based anti-virus tools. ProSight ASM protects local and cloud-based resources and provides a single platform to automate the complete threat progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also assist you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with leading backup/restore product companies to create ProSight Data Protection Services (DPS), a portfolio of subscription-based offerings that provide backup-as-a-service. ProSight DPS services manage and monitor your backup processes and enable non-disruptive backup and rapid restoration of critical files/folders, applications, images, and virtual machines. ProSight DPS lets your business avoid data loss resulting from hardware breakdown, natural disasters, fire, malware such as ransomware, user mistakes, ill-intentioned employees, or software glitches. Managed backup services available in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these fully managed services are best suited for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management provide businesses of any size a flexible and affordable solution for evaluating, validating, scheduling, applying, and tracking updates to your dynamic IT system. In addition to optimizing the protection and functionality of your computer environment, Progent's software/firmware update management services free up time for your in-house IT staff to concentrate on line-of-business projects and activities that derive maximum business value from your information network. Read more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo authentication service plans incorporate Cisco's Duo technology to protect against password theft through the use of two-factor authentication (2FA). Duo enables one-tap identity verification on Apple iOS, Google Android, and other personal devices. Using Duo 2FA, whenever you sign into a secured application and enter your password you are asked to confirm who you are via a unit that only you possess and that uses a different ("out-of-band") network channel. A broad range of out-of-band devices can be used as this added form of ID validation including an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may designate several validation devices. For details about Duo two-factor identity authentication services, see Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of real-time and in-depth reporting utilities created to work with the top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues like spotty support follow-through or endpoints with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security companies to provide centralized control and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage. Email Guard's onsite security gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and debug their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are kept current, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating complex management activities, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that need important software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management staff and your Progent consultant so that any looming issues can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard data related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an objective evaluation of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with data security standards, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery consultant. The interview is designed to evaluate your company's preparedness either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient security and backup system that aligns with your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for special IT projects. Progent's rates for longer-term development or consulting projects are determined according to the level of expertise of the consultants assigned. Progent's background in these important areas of information technology allows clients to execute major projects economically and on time. Progent's special remote consulting solutions include:

  • Help Desk Support
    Progent's Call Center support programs for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all aspects of online desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative service desk solution based on the top professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.

    Progent's Call Center staff of veteran information technology professionals provides your clients in Brisbane Queensland immediate access to a large technical support resource with years of experience providing phone help and remote troubleshooting for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Call Center the reputation as a significant driver of business productivity, and Progent's policy is to solve instead of simply annotate IT problems.

  • Business Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting staff can supply phone-based professional engineering expertise and training in special application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting expertise, custom development, and training for popular Microsoft business applications including CRM, Microsoft Office Project, Microsoft 365 Word, and Office Excel. To read additional information on Progent's consulting, programming, and training services, go to Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts offer world-class remote and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of System Center2, extend or optimize an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent can deliver businesses in Brisbane Queensland online hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting services. Progent can customize SCOM to fit your environment so that your computer support is proactive and automated. By uncovering possible issues before they evolve into full-scale emergencies, remote monitoring can head off inconvenient and costly information system breakdowns. Progent can also use network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or environments based on multiple platforms.
How Your Brisbane Company Can Contact Progent's Remote Service Experts
To contact Progent about urgent phone-based help with Microsoft Windows, macOS and OS X, or Linux environments, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and startups in Brisbane Queensland, Progent's online network support specialists can deliver expert and economical system help the moment your organization requires it. More than two decades of offering remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to fine tune online access tools to repair IT problems quickly while avoiding the expense and lost time that comes with in-person service visits.

Even if your Brisbane business relies on a regular independent consultant or maintains an in-house IT staff that know how to deal with common network problems, Progent's Microsoft certified engineers can offer an easy and seamless remote extension of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the expertise to resolve unexpected system crises or especially tough integration problems.

Features of Progent's Remote Network Support for Brisbane Queensland
Progent's phone help, remote repair, network security expertise, and network management services give companies in Brisbane Queensland the greatest leverage for your support budget. Whether you need one-time phone help and Internet-based troubleshooting or ongoing Help Desk support and network management, Progent's experts can provide your company enterprise-level network support while allowing you to eliminate the expense and administration overhead of maintaining a large internal IT staff. Key features of Progent's online help services include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of technical experience, refined support tools, and understanding of corporate IT enable companies to escape the pitfalls of excessive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

  • Best Practices
    Progent's staff of Microsoft and Cisco Certified consultants average longer than ten years of hands-on professional experience, at the front lines of network service, executing a broad variety of technical projects for an extensive array of businesses. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support personnel. This means that you get not only expert IT capability, but also a consultant with field-tested approaches for applying computer knowledge to fix actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-premises visits by the minute. Consequently, you pay only for received support. Progent does not impose a more expensive rate for off-hours or emergency service, and within California or in areas where Progent offers on-premises service, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent imposes no minimum charge and asks no retainer for services delivered during regular business hours. Many support organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates big bills for fast solutions so you won't be tempted to permit minor problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to handle technical issues that are within their comfort zone, Progent can focus on offering hard-to-find services where Progent faces few competitors. Businesses who utilize trusted independent consultants or who maintain internal IT staffs benefit when Progent passes on information about new technology and tested processes to make their IT environments more reliable, secure, and efficient.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting firms to offer round-the-clock remote monitoring services powered by MS Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By revealing potential problems before they cause downtime, network monitoring can keep your information network from stressful and expensive service losses.
How Does Our Company Start Receiving Remote Computer Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.

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