Fast and Affordable Remote Help for Brisbane Queensland Networks
For businesses located in Brisbane Queensland, Progent provides remote help for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to companies in every state in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to help with challenging networking problems, as well as the services of CISA and CISSP-qualified security experts to handle high-level security design and troubleshooting jobs.
Progent's online technical support experts provide exceptional value due to the fact that they possess the real-world background and are equipped with the sophisticated technology necessary to resolve the majority of network problems quickly. Efficient support reduces direct costs since service calls require fewer chargeable consulting minutes. Online support also eliminates the expense of sending an engineer to your site. Your company benefits even more with indirect costs by reducing or avoiding system outages and associated costs due to business disruption, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's extensive online technical support expertise is especially helpful in environments that rely on public clouds for vital infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.
Progent's pricing policy for online help is structured to leverage your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are invoiced only for the services that you actually get. In contrast to typical remote service organizations, Progent asks for no initialization surcharge or minimum job duration. Progent's one-minute granularity and clean policy for pricing prevent situations where fast solutions manage to turn into big bills. Progent's penchant for solving technical issues quickly means you saves cash.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an array of customized tools and proven processes which permit the maximum degree of effectiveness for remote technical support and troubleshooting for computer systems of all sizes. Progent provides secure VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the engineers of Progent's Technical Response Center to connect to your environment without breaching system security.
Progent's proven service reporting application keeps extensive documentation for the support that Progent's clients have received. Progent's team consultants have the benefit of the records of all help delivered to each Progent customer by every Progent consultant. This database of problems and responses is stored as a quickly accessible internal knowledge base that permits Progent's online technical professionals to share their knowledge company-wide to make sure that the efficiency of Progent's support services grows daily. Progent's advanced accreditations and working relationships with important vendors including Cisco and Microsoft open up additional massive support knowledge bases and allow fast response from manufacturers' in-house engineering staff so Progent's remote consulting specialists can determine the most efficient solutions quickly.
Remote technical support services available from Progent to businesses in Brisbane Queensland include:
Certified Microsoft Windows Expertise
Progent's Microsoft-expert remote service experts can deliver computer system troubleshooting and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can assist you with a broad variety of platform support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 integration,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration and hybrid integration support, Microsoft Teams configuration help, Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration, and Office Communications Server troubleshooting,
Forefront TMG administration and ISA Server maintenance, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Microsoft Office Access Development and Training,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of cost-effective PC desktop consulting and support services to assist you company to install, integrate, repair, and administer workstations and notebooks based on Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 integration support plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to centralize the management of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for network infrastructure professionals, and validates a consultant's networking knowledge at the master level. CCIEs know how to handle even the most challenging problems occurring in network infrastructure planning, deployment, administration, security, and problem solving. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal engineers in isolating anomalies with Cisco IOS Software network administration tools and coming up with workarounds or locating software updates. Cisco CCIEs represent an excellent value since their depth of experience permits them to resolve problems quickly. In typical cases, less seasoned engineers can struggle for many hours or days with identical problems that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE engineers can connect to your computer system by means of advanced on-line troubleshooting technology to provide quick, secure, and affordable diagnosis and remediation.
Progent's CCIEs offer help for all of Cisco's market leading family of networking devices by offering services such as:
CISSP and ISSAP Premier Network Security Engineers
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a variety of system protection services that can strengthen the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or help your company to recover rapidly after a damaging breach. Security consulting services offered by Progent include: in depth data security evaluation using utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; rapid recovery from malicious assaults; installing firewalls; building secure mechanisms for off-site and mobile communication; securing your email infrastructure against viruses, spam and DHA attacks; and offering round-the-clock network monitoring.
Progent can provide expert online consulting support to help organizations of any size connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon AWS. Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that combine on-premises IT assets along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a range of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of experience providing high-level consulting services remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and verify a consistent runbook for restoring services rapidly following a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also supports non-disruptive testing for site recovery, updates and fixes and can generate audit reports to verify complete service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, configure, test and administer a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud used for managing private and public cloud and hybrid cloud solutions that provide maximum availability, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to build a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high level of automation independent of the hardware used by the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer online consulting services to cover a broad array of information technologies such as system infrastructure, messaging systems, system and process security, plus UNIX/Linux and Windows integration. For server consolidation and easy administration in environments that incorporate Linux with Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also assist with migration from legacy systems to Windows or Linux solutions. Progent's team-based methodology for solving network problems enables quick escalation, if necessary, to consultants with appropriate expertise to handle challenging scenarios. This expedites repair of urgent problems, reduces lost productivity, and lowers service costs.
Major Linux versions for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, fixed-price services intended to enable small and medium-size organizations to benefit from the same advanced IT solutions deployed by many of the world's top corporations. Progent's ProSight portfolio of network management outsourcing services covers all critical aspects of modern networking including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis tools to guard endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to manage the entire malware attack progression including blocking, identification, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization experts can help you to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that helps you prove compliance with legal and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical files, apps and virtual machines that have become unavailable or damaged as a result of component failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight DPS to to comply with regulatory requirements such as HIPAA, FINRA, and PCI and, whenever necessary, can assist you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security vendors to deliver centralized control and world-class security for your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper level of inspection for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, track, optimize and debug their networking hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating tedious network management activities, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, locating appliances that require critical updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management staff and your Progent consultant so that any looming issues can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported easily to a different hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can save as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to get an objective assessment of the overall health of their network. Based on some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your core network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent information assurance consultant. The interview is intended to help assess your company's preparedness to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup/recovery system that aligns with your company's needs. For details, see The ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting experts for contract information technology projects. Progent's charges for longer-term consulting tasks are determined based on the qualifications of the engineers involved. Progent's experience with these important fields of computer technology enables clients to complete major projects within budget and on time. Progent's project-based online consulting services include:
How Your Brisbane Company Can Contact Progent's Online Service Experts
Help Desk Call Center Services
Progent's Call Center support programs for businesses with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, co-managed Help Desk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.
Progent's Help Desk consulting support can guide you in creating an effective new Call Center or improving your current one, evaluating or customizing Help Desk Call Center software products to handle the particular requirements of your business, or adding temporary online staff to supplement your existing Call Center group to handle high-demand situations such as software transitions, major updates, or rolling out brand new applications.
Progent's Help Desk Call Center team of experienced network consultants gives your customers in Brisbane Queensland rapid contact with an effective technical support resource with extensive background offering telephone-based help and remote diagnostics for IT systems based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk Call Center the reputation as a crucial contributor to business performance, and Progent's policy is to solve and not just report IT issues.
- Applications Support: Training, Development, and Integration
Progent's Applications Consulting Group offers phone-based and in-depth consulting support and training in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, customization, and education for familiar Microsoft applications including CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To read more on Progent's expertise, custom programming, and training offerings, see Progent's Business Application Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of System Center 2016, extend or tune an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Services
Progent can deliver companies in Brisbane Queensland online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to suit your environment so that your computer maintenance is proactive rather than reactive. By anticipating looming trouble spots before they expand into network outages, automated monitoring can ward off inconvenient and expensive network crises. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or systems powered by multiple OS platforms.
To get in touch with Progent about urgent online help with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or go to Contact Progent.
For offices and startups in Brisbane Queensland, Progent's phone-based network support engineers can provide expert and affordable IT support whenever your company has to have it. More than a decade of delivering remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online connectivity tools to fix IT problems quickly while avoiding the cost and lost productivity that comes with on-premises support visits.
Even if your Brisbane company has a local freelance support technician or employs a full time IT staff that know how to handle typical network issues, Progentís Microsoft certified engineers are available to offer an easy and transparent virtual expansion of your local resources for situations when your regular service personnel either lack the time or the knowledge to resolve unexpected network emergencies or particularly complex integration projects.
Advantages of Progent's Network Help for Companies in Brisbane Queensland
Progent's remote technical help services enable your Brisbane company to realize the benefits of on-call, enterprise-level network support without the cost of maintaining a full-time IT organization. Your information system will acquire added business worth by being increasingly available, productive, and secure. Benefits to your business include:
- Convenient remote extension of your local IT resources
With most offices in Brisbane Queensland, local network support providers, whether consisting of outside consultants or an internal maintenance staff, can solve the majority of network issues. On the other hand, serious problems can occur when your regular support personnel are too busy or unavailable, and some problems may involve technology that is beyond the scope of your local support technicians. In these situations, Progent's on-call service experts give you a convenient, quick, and affordable solution to supplement your regular resources and to transfer useful knowledge to improve your ability to deal with future issues locally.
- Less Dependence on Individual Consultants
For network maintenance, smaller businesses commonly depend on independent freelance service providers. Although independent consultants carry smaller internal costs than big service firms and can often charge marginally less, they are often overbooked, making it impossible to respond quickly to crisis situations. If a freelance service provider is busy with another customer, ill, on vacation, or in class, the absence of reserve personnel may require your business to go without help during an IT crisis. As your company grows, network downtime and trouble with vital software become more expensive. The money you thought you were conserving on an independent can be consumed fast by lost productivity. Progent provides a reliable source of backup service expertise to insure your IT system is always up and running.
- Create a Scalable Basis for Seamless Expansion
Companies often start with an information system implemented on a shoestring budget. Without a proper infrastructure, band-aid repairs often get piled on top of an unstable foundation. When a company grows, stability and expandability issues can impede the success of the business. Such badly designed environments need careful analysis, intelligent strategic planning, and extensive IT knowledge to upgrade to a network architecture able to offer the stable foundation to meet critical business requirements and facilitate downstream expansion.
- Work with Solution Providers Instead of Product Sellers
Smaller businesses require advice and technical training to navigate through an ever more complex maze of technology alternatives capable of promoting business success and improving efficiency. These companies do not need a network engineer who is trying to resell a specific vendor's technology. Network consulting and product selling can lead to a situation where the proposed
solution is built around a predetermined product rather than the genuine requirements of a client. Progent eliminates these conflicts of interest by offering only services rather than products. This enables Progent to match technical consulting with the best needs of clients.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of IT expertise, refined support tools, and familiarity with corporate IT enable businesses to escape the pitfalls associated with exclusive dependence on smaller consulting firms, individual freelance consultants, or limited in-house resources.
Progent adds value by providing:
How Does My Business Begin Receiving Online Network Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world industry experience, at the front lines of network support, executing a broad range of technical tasks for a large mix of customers. Each Progent support professional shares a proven set of personal best practices which are combined into shared leading practices training that Progent instills in its support personnel. This guarantees that you get not only expert technical skills, but also a support engineer with field-tested methods for using computer knowledge to solve real-world IT problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-premises help per minute. Consequently, you are invoiced just for received support. Progent does not demand a more expensive rate for after-hours or priority service, and inside California or in areas where Progent provides on-premises service, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no minimum charge and asks no monthly commitment for support services delivered during normal working hours. Many support organizations demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with big bills for fast repairs so you will not be forced to permit minor problems to stay unaddressed.
- Complete Records of IT Services
Progent has created a comprehensive support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or local support firms who offer minimal documentation or details of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service reports transmitted by each consultant to each customer. The discipline of detailing and archiving service records results in more effective support and avoids a slew of common problems such as when a support customer is effectively held hostage to a consultant who wonít release the keys to the kingdom.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the few IT service companies to provide round-the-clock system tracking services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive instead of reactive. By anticipating potential problems before they cause downtime, network monitoring can save your IT network from painful and expensive availability disruptions.
To get started with Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.