Fast Online Technical Support for Brisbane Queensland Computer Networks
For companies located in Brisbane Queensland, Progent provides remote help for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered remote support to companies in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to solve complex networking issues, plus the services of CISSP-qualified security consultants to help with high-level security design and diagnostic issues.
Progent's online technical support experts provide exceptional leverage because they have the real-world background and are equipped with the advanced tools necessary to resolve the majority of information system issues quickly. This lowers immediate expenses because solutions require fewer billable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your site. Your company saves even more in incidental expenses by minimizing or avoiding network outages and associated losses resulting from business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's extensive remote consulting expertise is particularly important for organizations that are dependent on public clouds for vital infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be useful.
Progent's billing policy for remote support is designed to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are billed just for the support that you receive. In contrast to typical online support companies, Progent asks for no service activation surcharge or minimum payments. Progent's per-minute granularity and simple model for billing eliminate scenarios where fast fixes somehow turn into major tabs. Progent's skill at disposing of problems efficiently means you spends less money.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned a set of customized technologies and field-proven processes which allow the maximum level of efficiency for remote engineering help and repair for computer networks of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the staff of Progent's online support team to connect to your company's system without compromising network security.
Progent's sophisticated customer support reporting application keeps detailed histories for the support that Progent's customers have received. Progent's staff engineers have access to the records of assistance provided to every Progent customer by every Progent consultant. This history of problems and repairs is structured as an easily searchable support database that allows Progent's online support engineers to share their knowledge with the whole team to ensure that the quality of Progent's support services improves daily. Progent's extensive list of certifications and close relationships with key technology companies including Cisco and Microsoft make available additional extensive technical support databases and allow priority access to manufacturers' in-house support staff with the result that Progent's remote consulting experts can arrive at the best resolutions promptly.
Remote support provided by Progent to companies in Brisbane Queensland include:
Authorized Windows Support
Progent's Microsoft-certified online service experts can provide computer system problem solving and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can assist your company with a wide range of platform support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 integration,
MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Teams planning and integration, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Office Access Programming,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent also offers a wide range of affordable desktop services to help your business to deploy, integrate, troubleshoot, and manage workstations and notebooks powered by Microsoft Windows. Progent's desktop support services include providing Microsoft Windows 10 upgrade support services plus System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to centralize the administration of your PCs along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the top accreditation for networking professionals, and validates a person's networking skills at the expert level. Cisco CCIEs know how to deal with even the most stubborn challenges occurring in network design, deployment, management, protection, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in isolating problems with IOS network administration tools and coming up with workarounds or identifying program patches. Cisco CCIEs represent an exceptional value because their deep expertise allows them to resolve problems rapidly. In common instances, less qualified service providers can wrestle for many hours or days with the same tasks that a CCIE can fix in minutes. Progent's Cisco-qualified CCIE engineers can interface to your computer system by means of advanced remote support technology in order to perform fast, secure, and affordable analysis and repair.
Progent's CCIEs can provide consulting for all of Cisco's top-selling selection of networking products. Cisco networking consulting offered by Progent includes ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers planning and management, Cisco Catalyst switch consulting and support services, Cisco Nexus switch consulting services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco Voice over IP phones and IP video phones support and Cisco wireless VoIP phones configuration, Cisco Meraki Wi-Fi AP planning and set up, Aironet Wireless Access Points deployment services, Cisco wireless controllers integration consulting, Cisco VPN Integration expertise, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration expertise. Progent can also provide remote and onsite Wi-Fi site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Premier Network Security Engineers
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a range of security solutions to bolster the defenses of your Windows, Apple macOS and OS X, Linux environment against attacks or assist your business to recover quickly following a serious penetration. Security support services offered by Progent cover comprehensive information security and compliance analysis utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Netcat; fast recuperation from virus and worm attacks; setting up firewalls; building secure mechanisms for remote and mobile connectivity; protecting your email system from viruses, spam and DHA attacks; and initiating round-the-clock proactive monitoring.
Progent can provide advanced online consulting to help businesses of all sizes integrate their information networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid architectures that combine physical resources as well as public clouds. To assist you to incorporate public cloud services with networks, Progent can provide a range of cloud migration support services that include Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than two decades of experience providing high-level consulting expertise online, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and verify a consistent process for recovering services quickly following an outage. SRM provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and fixes and can produce audit reports to verify full service recovery, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help your organization to design, configure, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and hybrid cloud environments that deliver maximum availability, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to create a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high degree of automation independent of the physical components used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer online support services to cover a broad range of computer technologies such as network infrastructure, messaging solutions, network and operational security, plus UNIX and Microsoft Windows integration. For server hardware economization and simplified administration in environments that incorporate Linux with Windows, Progent offers VMware integration and Citrix expertise. Progent can also help with transitioning from legacy applications to MS Windows or Linux-powered solutions. Progent's team-oriented methodology for resolving technical issues enables fast escalation, if necessary, to consultants with task-relevant expertise to handle challenging scenarios. This expedites repair of urgent problems, reduces lost productivity, and lowers support costs.
Major Linux platforms for which Progent can provide expert support include:
Progent's ProSight Fixed-price IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, flat-rate managed services intended to allow small and medium-size organizations to utilize the same best-of-breed technology deployed by many of the industry's top enterprises. The ProSight suite of network management outsourcing services covers all critical aspects of information technology including email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning tools to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to automate the entire threat progression including protection, detection, containment, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that allows you demonstrate compliance with government and industry data security regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with leading backup/restore product vendors to produce ProSight Data Protection Services, a portfolio of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your backup processes and allow transparent backup and fast restoration of critical files, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps you recover from data loss caused by hardware failures, natural disasters, fire, cyber attacks like ransomware, user error, malicious employees, or application bugs. Managed services in the ProSight DPS family include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these managed backup services are best suited for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security vendors to provide centralized control and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the local gateway provides AV and anti-spam protection, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, reconfigure and troubleshoot their networking hardware like routers and switches, firewalls, and load balancers plus servers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating complex network management activities, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that need important software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so that all looming problems can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an unbiased evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include easier management, better compliance with data security regulations, higher utilization of IT resources, faster problem resolution, more reliable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The interview is designed to help assess your company's ability either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective security and backup environment that aligns with your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for contract information technology programs. Billing charges for longer-term consulting projects are set according to the level of expertise of the consultants involved. Progent's background in these special fields of information technology allows clients to complete major initiatives within budget and on schedule. Progent's special remote consulting services include:
How Your Brisbane Company Can Contact Progent's Remote Service Professionals
Help Desk Call Center Support
Progent's Help Desk Call Center service offerings for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that manages all facets of remote desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides call desk services at a significant discount off Progent's regular desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle the most issues.
Progentís Help Desk sharing services make it possible for your business to share the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution built around the top professional services automation (PSA) tool for managing end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk Call Center staff of experienced information technology experts gives your workers in Brisbane Queensland instant assistance from a large technical support resource with extensive experience offering telephone-based consulting and remote troubleshooting for IT systems based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk perception as a key driver of business efficiency, and Progent's target is to fix instead of simply record network problems.
- Business Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Experts Team offers phone-based and in-depth engineering support and training in special application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting, custom programming, and training for Microsoft business applications such as CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more on Progent's expertise, customization, and training offerings, see Progent's Business Application Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent can deliver companies in Brisbane Queensland online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can adapt Operations Manager to suit your business so your IT maintenance is proactive rather than reactive. By detecting possible problems before they expand into network outages, proactive monitoring can avoid disruptive and costly network crises. Progent can also provide help with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or systems that incorporate multiple platforms.
To get in touch with Progent about urgent remote help with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent.
For organizations and new businesses in Brisbane Queensland, Progent's phone-based computer support specialists are ready to deliver effective and cost-effective IT support whenever your business requires it. More than 15 years of offering online technical assistance has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to fine tune online connectivity technology to fix IT problems rapidly while eliminating the expense and lost time that comes with on-premises support visits.
Even if your Brisbane business has a regular independent support technician or employs a full time organization that can deal with common network problems, Progentís Microsoft and Cisco certified engineers are available to provide an easy and transparent remote expansion of your local resources in cases when your regular IT support personnel either lack the availability or the experience to deal with sudden network crises or especially challenging integration projects.
Advantages of Progent's IT Support for Organizations in Brisbane Queensland
Progent's online technical help services allow your Brisbane organization to have the advantages of timely, enterprise-class network support without the expense of managing a full-time IT staff. Your network will acquire greater strategic worth by becoming more reliable, productive, and secure. Advantages to your company include:
- Seamless remote expansion of your local IT resources
With most companies in Brisbane Queensland, nearby network support providers, whether made up of freelance consultants or an in-house maintenance staff, can solve the majority of network issues. However, IT crises can spring up when your regular support personnel are too busy or unavailable, and some trouble may be associated with technology that is beyond the scope of your onsite support personnel. In these cases, Progent's online support experts give you a convenient, quick, and economical solution to supplement your local help and to transfer useful knowledge to improve your ability to deal with downstream issues locally.
- Less Dependence on Freelance Consultants
For network maintenance, smaller businesses commonly depend on independent freelance service providers. Although freelance consultants carry less overhead than big consulting organizations and can often charge lower rates, they are sometimes stretched too thin, making it difficult to respond quickly to urgent situations. If an independent service provider is busy with another customer, sick, on a trip, or in training, the lack of backup help may require your business to wait for help during an IT crisis. As your network expands, system downtime and trouble with vital software become more expensive. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers a reliable source of backup service expertise to insure your IT system is always up and running.
- Create a Scalable Foundation for Smooth Growth
Organizations often start with an IT architecture implemented on a modest budget. Without a strong infrastructure, band-aid fixes often get piled on top of a shaky foundation. As a company grows, reliability and scalability issues can impede the success of the organization. Such badly designed environments require careful assessment, smart long-term planning, and extensive technical expertise to evolve to a network infrastructure that can offer the stable foundation to meet critical business requirements and ease future growth.
- Interact with Solution Providers Rather Than Product Resellers
Smaller organizations require guidance and technical training to negotiate an increasingly complex array of product alternatives capable of accelerating business growth and improving efficiency. These companies hardly need a computer consultant who is motivated to earn a commission on a certain vendor's technology. Network consulting and product selling can lead to a scenario where the recommended
solution is designed around a predetermined technology instead of the true requirements of a client. Progent eliminates these conflicts of interest by selling just services instead of products. This enables Progent to match IT consulting with the real needs of customers.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of IT background, fine tuned remote support software, and familiarity with corporate IT enable businesses to avoid the limitations of excessive dependence on smaller service firms, individual freelance consultants, or limited in-house IT help.
Progent adds value by providing:
How Does My Business Start Receiving Online Computer Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified consultants average longer than ten years of real-world professional experience, at the forefront of IT service, executing a wide variety of IT projects for a large array of businesses. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting staff. This means that you get not only expert IT skills, but also a support engineer with field-tested methods for using computer knowledge to repair real-world IT problems quickly.
- Value Pricing
Progent's pricing policy is to charge for online support and on-premises help by the minute. Consequently, you owe only for delivered support. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent provides on-site service, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no minimum charge and asks no retainer for support services delivered during normal business hours. Many service organizations impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids large bills for fast repairs so you will not be forced to permit simple problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to handle technical issues that are within their scope, Progent is able to focus on delivering high-value skills where Progent faces little competition. Businesses who work with familiar independent service providers or who employ in-house IT staffs benefit when Progent transfers knowledge about new technology and proven methodologies to make their IT environments more robust, secure, and productive.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the only support firms to provide round-the-clock network tracking services based on MS Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory rather than reactive. By anticipating possible problems before they result in lost productivity, system monitoring can save your information network from stressful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.