Fast Online Support for Brisbane Queensland Networks
Urgent Online Support for Brisbane SystemsFor organizations located in Brisbane Queensland, Progent provides online technical support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered remote support to companies in all 50 states in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to handle challenging networking issues, plus the services of CISA and CISSP-certified security experts to help with advanced security architecture and troubleshooting jobs.

Progent's remote technical support experts offer excellent leverage due to the fact that they have the practical background and are equipped with the sophisticated tools necessary to resolve most network problems rapidly. Efficient support reduces immediate expenses since service calls require minimal billable minutes. Online support also avoids the expense of dispatching an engineer to your location. Your organization benefits additionally in incidental costs by reducing or eliminating system downtime and related losses stemming from business disruption, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's extensive online technical support experience is especially important for organizations that depend on public clouds for critical infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an alternative.

Progent's pricing model for online support is designed to leverage your network support dollar. Progent bills per minute for telephone-based assistance, so you are charged exclusively for the services that you receive. Unlike typical online service companies, Progent requires no service activation surcharge or minimum payments. Progent's per-minute granularity and clean model for billing avoid scenarios where quick repairs somehow turn into big invoices. Progent's skill at dealing with technical issues efficiently means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an arsenal of customized tools and proven processes which ensure the highest level of effectiveness for online help and troubleshooting for information systems of any size. Progent offers safe Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the engineers of Progent's remote service group to interface to your network remotely without compromising network security.

Progent's sophisticated technical support database system stores detailed histories describing the service that Progent's customers have received. Progent's authorized consultants have access to the records of support delivered to every customer by every Progent consultant. This history of trouble tickets and solutions is structured as a quickly exploitable support knowledge base that permits Progent's remote technical experts to share their experiences company-wide to make sure that the quality of Progent's support services grows over time. Progent's advanced certifications and working relationships with key technology companies including Cisco and Microsoft open up other vast support databases and allow fast access to vendors' internal engineering staff so Progent's online consulting specialists are able to arrive at the most efficient resolutions in the least time.

Remote support services available from Progent to businesses in Brisbane Queensland include:

Progent's ProSight Subscription-based Managed Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price services designed to enable small and mid-size businesses to benefit from the same best-of-breed technology deployed by many of the industry's leading corporations. The ProSight line of IT management outsourcing services covers all key aspects of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes SentinelOne's cutting edge behavior machine learning technology to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to address the entire threat progression including filtering, infiltration detection, containment, remediation, and forensics. Key features include single-click rollback with Windows VSS and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge technologies incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you prove compliance with government and industry information security standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also help you to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup technology vendors to produce ProSight Data Protection Services (DPS), a selection of management offerings that deliver backup-as-a-service. ProSight DPS services manage and monitor your backup operations and enable non-disruptive backup and fast recovery of important files/folders, apps, system images, plus VMs. ProSight DPS helps your business protect against data loss caused by equipment breakdown, natural calamities, fire, malware like ransomware, human mistakes, malicious insiders, or software bugs. Managed services available in the ProSight Data Protection Services family include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these managed services are most appropriate for your network.

  • Patch Management: Patch Management Services
    Progent's support services for patch management offer businesses of any size a versatile and cost-effective alternative for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT system. Besides maximizing the protection and reliability of your IT network, Progent's software/firmware update management services allow your IT team to focus on more strategic initiatives and tasks that deliver the highest business value from your network. Learn more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication services incorporate Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity verification with iOS, Android, and other personal devices. With 2FA, whenever you log into a secured application and enter your password you are requested to verify your identity via a unit that only you have and that is accessed using a different network channel. A wide range of out-of-band devices can be used for this second means of ID validation including an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may register several verification devices. To learn more about Duo two-factor identity authentication services, refer to Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security companies to deliver centralized control and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway device provides a further level of analysis for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map out, monitor, reconfigure and troubleshoot their connectivity appliances like switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, finding devices that need critical updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent�s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT personnel and your assigned Progent consultant so any looming problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you�re planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the deployment of your core network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security requirements, higher utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent information assurance consultant. The interview is intended to assess your company's ability to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective security and backup/recovery system that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent can provide the skills of world-class online consulting experts for contract IT programs. Billing rates for longer-term consulting projects are set based on the qualifications of the engineers required. Progent's background in these special areas of computer technology allows clients to complete critical projects economically and on schedule. Progent's project-based remote engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk service offerings for organizations with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, shared Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive solution that manages all facets of remote desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount from Progent's regular desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems.

    Progents Help Desk sharing services allow your business to share the load for Help Desk support seamlessly between your IT staff and Progent's large roster of certified technical support technicians and subject matter experts. Progents Help Desk Co-management service is a collaborative support solution built around the top professional services automation (PSA) platform for managing service requests, ticketing, accountability, progress tracking, and reporting.

    Progent's Call Center team of experienced information technology experts offers your workers in Brisbane Queensland instant communication with a large technical support resource with extensive background delivering phone support and online repair service for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk perception as a key contributor to company performance, and Progent's goal is to fix and not just report network issues.

  • Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Consulting Team offers online advanced consulting support and education in key application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide consulting, customization, and training for Microsoft applications such as CRM, Project, Microsoft 365 Word, and Office Excel. For additional information concerning Progent's consulting, programming, and training services, visit Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and better cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts can provide world-class remote and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of System Center2, extend or optimize an existing one, upgrade smoothly from a previous release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent can deliver businesses in Brisbane Queensland online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can configure Operations Manager to suit your business so that your computer maintenance is proactive and automated. By spotting emerging problems before they evolve into full-scale emergencies, system monitoring can avoid stressful and expensive service crises. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or environments based on a variety of platforms.
How Your Brisbane Company Can Contact Progent's Remote Support Experts
To contact Progent about emergency online support with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Urgent Remote Help, call 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Brisbane Queensland, Progent's phone-based computer support engineers are ready to provide expert and economical system support the moment your organization needs it. Long experience providing remote repair services has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online access tools to repair computer problems quickly while eliminating the cost and lost time associated with in-person service visits.

Even if your Brisbane business relies on a local freelance consultant or maintains a full time IT staff that know how to handle typical computer problems, Progent's Microsoft and Cisco certified consultants can still provide an easy and seamless virtual expansion of your local resources for situations when your regular service personnel either don't have the bandwidth or the knowledge to solve unexpected system emergencies or especially challenging integration projects.

Benefits of Progent's IT Support for Companies in Brisbane Queensland
Progent's remote support services enable your Brisbane organization to enjoy the advantages of on-call, world-class network support without the cost of maintaining a full-time IT organization. Your network will acquire added business value by being increasingly reliable, productive, and protected. Benefits to your company include:

  • Seamless remote extension of your on-site support resources
    With most businesses in Brisbane Queensland, nearby network service providers, whether consisting of outside consultants or an in-house IT staff, can resolve typical technical problems. However, IT crises can strike when local resources are overstretched or unavailable, and some trouble may involve IT products that is beyond the scope of your onsite service technicians. In these situations, Progent's on-call support experts provide an easy, quick, and budget-friendly solution to augment your local help and to convey useful information to improve your capability to resolve downstream issues in-house.

  • Less Reliance on Individual Consultants
    For network maintenance, smaller organizations commonly rely on independent freelance service providers. While freelance service people carry less overhead than big service firms and can often charge marginally less, they are often stretched too thin, making it difficult to respond rapidly to urgent situations. If an independent consultant is busy with another client, sick, on a trip, or in training, the lack of backup personnel may require your business to go without assistance during an IT crisis. As your network grows, system unavailability and trouble with critical applications become more costly. The money you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent offers a dependable source of reserve service experts to insure your IT system is always up and running.

  • Create a Solid Foundation for Smooth Growth
    Businesses typically start with an IT architecture created on a shoestring budget. Lacking a robust infrastructure, slap-dash fixes can get piled onto an unstable foundation. When a company grows, stability and expandability problems can hinder the productivity of the organization. Such poorly designed systems require proper assessment, smart strategic planning, and broad-based technical knowledge to upgrade to a system infrastructure that can offer the stable foundation to handle critical business demands and ease downstream expansion.

  • Interact with Solution Providers Rather Than Technology Vendors
    Smaller businesses require advice and technical education to negotiate an ever more complicated array of product options available for promoting business growth and enhancing productivity. They do not need a computer consultant who is trying to resell a certain vendor's products. Network support and product sales can lead to a scenario where the recommended solution is built around a profitable product instead of the genuine requirements of a client. Progent avoids these dilemmas by selling just services rather than products. This enables Progent to align IT expertise with the best interests of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, range of technical knowledge, fine tuned remote support software, and familiarity with enterprise networking enable businesses to escape the pitfalls of excessive dependence on smaller consulting organizations, individual freelance consultants, or limited internal IT help.

Progent stands out by offering:

  • Best Practices
    Progents staff of Microsoft and Cisco Certified experts average longer than a decade of hands-on industry experience, in the trenches of network support, executing a broad variety of technical tasks for an extensive array of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting team. This means that you get not only expert technical help, but also a support engineer with field-tested methods for applying technical knowledge to fix real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-site visits by the minute. As a result, you are charged just for delivered services. Progent does not demand a more expensive rate for off-hours or priority service, and within California or in regions where Progent offers on-premises support, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no minimum charge and asks no retainer for services provided during regular working hours. Many service firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids big bills for fast fixes so you won't be forced to allow minor problems to fester.

  • Full Records of Delivered Services
    Progent has created a comprehensive support reporting system that records and organizes complete documentation for all delivered support activities. Unlike many independent consultants or local service organizations who provide scant documentation or details of tasks performed, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the service documentation sent by each staff member to every customer. The discipline of detailing and archiving support activity results in more effective support and avoids a slew of common problems such as when a service customer is effectively held hostage to a consultant who wont release the keys to the kingdom.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service firms to provide 24x7 remote monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By revealing potential problems before they cause lost productivity, system monitoring can save your information network from stressful and expensive service disruptions.
How Does My Business Start Getting Online Network Support from Progent?
To get started with Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.



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