Fast Online Help for Brisbane Queensland Information Networks
For organizations in Brisbane Queensland, Progent provides online technical support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to help with complex infrastructure issues, as well as the assistance of CISA and CISSP-certified cybersecurity consultants to handle advanced security architecture and troubleshooting jobs.
Progent's remote technical support engineers offer excellent value due to the fact that they possess the practical background and have access to the sophisticated tools needed to resolve most network issues quickly. Efficient support reduces immediate expenses since solutions accumulate fewer chargeable consulting minutes. Online help also avoids the cost of sending an engineer to your office. Your company benefits even more with indirect costs by minimizing or avoiding system outages and related costs stemming from business discontinuity, upset clients, unproductive workers, and de-focused management. Progent's extensive remote technical support experience is especially valuable for businesses that depend on public clouds for critical network infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be an option.
Progent's pricing policy for online support is designed to leverage your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are invoiced just for the services that you receive. In contrast to typical online service organizations, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute billing unit and simple model for billing prevent situations where speedy. minor solutions manage to turn into big invoices. Progent's skill at handling problems efficiently means your business saves money.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined a set of optimized tools and proven processes which ensure the maximum level of efficiency for online technical support and troubleshooting for IT systems of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the consultants of Progent's remote service group to link to your environment without violating system security.
Progent's advanced customer support reporting application maintains detailed documentation describing all support that Progent's clients have been provided. Progent's authorized service personnel have access to the records of all help delivered to each Progent client by any Progent engineer. This database of issues and responses is organized as a readily accessible internal knowledge base that allows Progent's remote technical experts to communicate their experiences company-wide to make sure that the effectiveness of Progent's support services improves daily. Progent's extensive list of accreditations and close relationships with major industry leaders such as Cisco and Microsoft open up additional massive technical knowledge bases and permit fast access to vendors' in-house support staff so Progent's online consulting specialists can arrive at the best resolutions quickly.
Remote technical services available from Progent to companies in Brisbane Queensland include:
Authorized Windows Support
Progent's Microsoft-expert online support professionals offer computer repair and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can help you with a wide variety of platform support including Windows Server 2022 solution design and migration expertise,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 deployment,
MS Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint 2019 design and integration, SharePoint 2016 migration and hybrid integration consulting, Microsoft Teams migration expertise, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 management, and Microsoft Communications Server troubleshooting,
Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide array of cost-effective PC desktop consulting and support services to assist you company to deploy, integrate, troubleshoot, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop support services cover areas such as offering Windows 11 system design and migration assistance and Windows 10 integration assistance, as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to streamline the administration of your desktops and web-facing mobile devices.
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network consultants, and indicates a consultant's network technology knowledge at the master level. CCIEs can handle the most challenging issues surrounding network design, deployment, maintenance, compliance, and repair. Cisco CCIEs work with the highest priority with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network administration tools and developing alternate approaches or locating program patches. CCIEs are an exceptional cost-effectiveness because their depth of expertise permits them to resolve problems quickly. In common cases, less experienced consultants can struggle for hours or days with the same problems that a Cisco CCIE can fix in minutes. Progent's Cisco-qualified CCIE consultants can communicate with your computer system using state-of-the-art on-line troubleshooting tools in order to perform efficient, safe, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's popular family of networking appliances. Cisco infrastructure expertise provided by Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers consulting, Cisco Catalyst switch support, Cisco Nexus switch support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco Voice over IP phones and IP video desktop phones support and Cisco wireless IP phones integration, Cisco Meraki wireless access point layout and set up, Aironet APs consulting expertise, Cisco WiFi controllers support Services, Cisco VPN Integration help, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent can also provide remote and onsite wireless site surveys to assist you to optimize your Wi-Fi ecosystem.
CISM and CISSP Premier Network Security Consultants
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a range of security solutions to strengthen the defenses of your Windows, Apple macOS and OS X, Linux network against internal or external threats or assist you to recuperate rapidly following a serious penetration. Security solutions offered by Progent include: comprehensive data security and compliance audits using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Nikto; quick recuperation from virus and worm attacks; integrating firewalls; building secure mechanisms for off-site and mobile connectivity; securing your email system against viruses, spam and DHA attacks; and instituting round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide advanced online consulting support to help organizations of all sizes integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that seamlessly combine physical IT assets as well as public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration support services that include Microsoft 365 integration solutions with local Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud integration expertise. Progent has over two decades of background providing advanced consulting support online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and verify a consistent runbook for recovering services quickly following an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and non-intrusive site migration, failback and re-protect. SRM also enables transparent testing for disaster recovery, updates and fixes and can generate reports to verify full service restoration, validate Service Level Agreements and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help your organization to plan, deploy, test and administer a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for managing private and hybrid cloud environments that deliver maximum availability, security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high level of automation independent of the physical components making up the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists offer phone-based consulting services to address a wide spectrum of computer technologies such as system infrastructure, messaging solutions, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and simplified management in networks that include Linux and Microsoft Windows, Progent offers VMware integration and Citrix support. Progent can also assist with migration from legacy systems to Microsoft Windows or Linux-powered solutions. Progent's group-based approach to solving network problems enables fast escalation, when required, to engineers with task-relevant expertise to tackle challenging scenarios. This accelerates solutions of critical problems, reduces network downtime, and lowers service expense.
Important Linux variants for which Progent offers expertise include:
ProSight Subscription-based Managed Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price services designed to enable small and mid-size organizations to utilize the same advanced technology deployed by some of the world's top corporations. Progent's ProSight line of IT management outsourcing services addresses all critical facets of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior analysis tools to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely evade legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to manage the entire malware attack progression including blocking, detection, containment, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools packaged within a single agent managed from a unified control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your company's specific needs and that helps you demonstrate compliance with legal and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with leading backup product companies to create ProSight Data Protection Services, a selection of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services manage and track your backup operations and enable transparent backup and fast restoration of vital files/folders, apps, images, and VMs. ProSight DPS helps your business avoid data loss caused by equipment breakdown, natural disasters, fire, cyber attacks such as ransomware, user error, malicious insiders, or software glitches. Managed services available in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these managed services are most appropriate for your network.
- Progent's Patch Management: Patch Management Services
Progent's managed services for software and firmware patch management offer businesses of any size a flexible and cost-effective alternative for assessing, testing, scheduling, applying, and documenting software and firmware updates to your dynamic information system. Besides maximizing the security and functionality of your IT network, Progent's software/firmware update management services free up time for your IT staff to focus on line-of-business projects and activities that derive the highest business value from your network. Find out more about Progent's patch management support services.
- ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
Progent's Duo MFA services incorporate Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication. Duo enables one-tap identity confirmation on Apple iOS, Google Android, and other personal devices. With 2FA, when you sign into a secured online account and give your password you are asked to verify your identity via a unit that only you have and that is accessed using a different ("out-of-band") network channel. A wide selection of devices can be utilized as this added form of ID validation including an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may designate multiple validation devices. For more information about ProSight Duo identity authentication services, visit Duo MFA two-factor authentication services for access security.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding family of real-time and in-depth management reporting utilities designed to work with the industry's top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues such as spotty support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security companies to deliver web-based control and world-class protection for all your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage. Email Guard's on-premises security gateway device adds a further layer of inspection for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, enhance and debug their networking appliances such as routers, firewalls, and wireless controllers plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when issues are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding devices that require critical updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to keep your network running at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management staff and your Progent consultant so all looming problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your essential network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both also come with one year of advanced remote network monitoring and management. Benefits can include easier network management, better compliance with government and industry security requirements, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your company's ability either to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient security and backup system that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for special IT projects. Billing charges for longer-term development or consulting projects are determined according to the qualifications of the engineers required. Progent's experience with these important fields of computer technology enables customers to execute critical projects within budget and on time. Progent's project-based online consulting solutions include:
How Your Brisbane Company Can Contact Progent's Remote Service Professionals
Help Desk Call Center Services
Progent's Help Desk service options for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, co-managed Help Desk services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all aspects of remote desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle complex problems.
Progent's Help Desk Call Center consulting services can support you in establishing an effective new Help Desk or enhancing your established one, identifying or modifying Help Desk software to handle the special requirements of your corporation, or providing occasional online personnel to supplement your in-house Help Desk Call Center group during demanding situations such as software migrations, mass upgrades, or rolling out new business software.
Progent's Help Desk Call Center staff of seasoned network experts gives your computer users in Brisbane Queensland quick assistance from an efficient network service resource with substantial experience offering telephone-based support and online diagnostics for computer environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk Call Center perception as a major driver of business performance, and Progent's intent is to solve rather than just annotate technical issues.
- Business Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts staff can supply online and in-depth consulting expertise and education in specific business application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting, custom development, and training for Microsoft business applications such as Microsoft CRM, Office Project, Office Word, and Microsoft 365 Excel. For more information about Progent's consulting, customization, and training services, see Progent's Business Application Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer world-class remote and onsite support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of System Center2, extend or tune an existing one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers businesses in Brisbane Queensland online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can adapt Operations Manager to fit your business so your IT maintenance is proactive and automated. By uncovering possible issues before they cause crashes, proactive monitoring can head off inconvenient and expensive network failures. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or systems that incorporate a variety of OS platforms.
To get in touch with Progent about emergency phone-based support with Microsoft, macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.
For offices and new businesses in Brisbane Queensland, Progent's phone-based network support engineers can provide professional and economical IT help the moment your company has to have it. Over two decades of offering remote technical assistance has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to refine remote access tools to solve IT problems quickly while avoiding the cost and lost time associated with in-person service calls.
Even if your Brisbane company deals with a local independent consultant or maintains a full time organization that can handle ordinary computer issues, Progent's Microsoft certified consultants can offer a convenient and seamless virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the availability or the expertise to resolve unexpected system emergencies or especially challenging integration problems.
Features of Progent's Online Computer Services for Brisbane Queensland
Progent's online support, remote troubleshooting, network security consulting, and network administration services give companies in Brisbane Queensland the greatest leverage for your IT investment. Whether you require occasional telephone support and Internet-based network repair or full-time Help Desk services and network management, Progent's professionals can provide your business world class network support while permitting you to eliminate the cost and hassle of maintaining a full-service internal IT organization. Key features of Progent's online help program include:
- Fast Phone Access to Microsoft Premier Professionals
Progent's team of Microsoft-certified engineers can deliver fast and affordable expertise to offices in Brisbane Queensland and is also ideal for networks in more remote areas that have a limited supply of consultants with proven expertise supporting Microsoft's latest line of server platforms. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has access to a wide array of Microsoft support utilities, service databases, and continuing education.
- By the Minute Rates to Minimize Expenses
Progent provides online support on a minute-by-minute basis, so you are billed only for the support you receive. Progent requires no minimum charge for phone service and requires no periodic subscription fee for services delivered during regular business hours. This saves you from facing big bills for routine fixes.
- Access to Cisco Network Architecture Professionals
Progent's registered experts for Cisco offers the services of on-staff specialists who have experience in designing, deploying, and supporting networking environments powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create high-speed, reliable, and secure infrastructure for fixed and mobile networking.
- Application Experts Team
Progent's core consulting offerings consist of system integration, MS Exchange expertise, corporate security planning, and Co-managed Help Desk services. Progent's Experts group can provide world-class consulting support for specific business applications. Support offered by the Application Experts Group includes:
Dynamics GP Support and Customization
Microsoft Office Project Expertise
Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Help
Business Information (BI) Reporting Development and Troubleshooting
Power BI Integration and Training
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Development, and Microsoft SQL Server 2014 Application Programming and Debugging
Oracle Management and Software Programming
MySQL Management Support and Software Development
Apple Mac Integration
Amazon Marketplace Web Service (Amazon MWS) Application Development
By offering a convenient one-stop source for IT generalists and specialists, Progent is able to tailor fast, cost-effective, and thorough IT solutions that match the unique needs of your business.
- Advanced Online Connectivity Tools
Secure online access permits Progent's support experts to see exactly what your users see. This makes it easier to find fast fixes to issues that might otherwise demand a costly onsite service call. Cutting-edge online access software and expert engineers combine to enable Progent to repair most IT problems rapidly and economically. Progent is a pioneer in online troubleshooting and automated network tracking.
- Support for Mainstream VPN Products
Progent supports secure VPN connectivity for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity allows the engineers at Progent's Technical Response Center to repair your network remotely without weakening system security.
- 24-hour Support for High System Uptime
For organizations with line-of-business applications, Progent offers optional round-the-clock remote support services. Combined with automated 24x7 network monitoring based on Microsoft Operations Manager 2007, this service can help produce high system uptime.
- Help Desk Outsourcing
Progent's Help Desk support programs are designed specifically for budget-conscious offices whose clients need immediate recourse to a Help Desk service with effective telephone support and complete escalation ability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of technical expertise, fine tuned support software, and understanding of enterprise networking enable businesses to escape the limitations of exclusive dependence on smaller service organizations, individual freelance consultants, or over-stretched in-house IT help.
Progent adds value by offering:
How Does Our Company Start Receiving Remote Network Support from Progent?
- Proven Methodology
Progent's team of Microsoft and Cisco Certified consultants average more than a decade of hands-on professional experience, at the forefront of IT support, executing a wide range of IT projects for an extensive array of clients. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent teaches its support team. This guarantees that you get not just world-class IT capability, but also a consultant with field-tested approaches for applying computer knowledge to repair real-world IT problems rapidly.
- Value Pricing
Progent's pricing model is to bill for phone support and in-person visits by the minute. Consequently, you pay just for delivered support. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in areas where Progent offers on-premises service, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no service activation fee and asks no monthly commitment for services delivered during normal business hours. Many support firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large bills for fast solutions so you won't be forced to permit less critical problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to resolve problems that are within their comfort zone, Progent can concentrate on providing high-value services where Progent faces few competitors. Businesses who work with trusted independent service providers or who maintain in-house support personnel benefit when Progent transfers knowledge about new technology and proven processes to make their IT environments more robust, protected, and efficient.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the only consulting companies to offer 24x7 remote tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By anticipating possible issues before they result in lost productivity, system monitoring can keep your information network from painful and expensive availability losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.