Fast Online Help for Brisbane Queensland Information Networks
Fast Remote Technical Support for Brisbane SystemsFor organizations in Brisbane Queensland, Progent provides online technical support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to help with complex infrastructure issues, as well as the assistance of CISA and CISSP-certified cybersecurity consultants to handle advanced security architecture and troubleshooting jobs.

Progent's remote technical support engineers offer excellent value due to the fact that they possess the practical background and have access to the sophisticated tools needed to resolve most network issues quickly. Efficient support reduces immediate expenses since solutions accumulate fewer chargeable consulting minutes. Online help also avoids the cost of sending an engineer to your office. Your company benefits even more with indirect costs by minimizing or avoiding system outages and related costs stemming from business discontinuity, upset clients, unproductive workers, and de-focused management. Progent's extensive remote technical support experience is especially valuable for businesses that depend on public clouds for critical network infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be an option.

Progent's pricing policy for online support is designed to leverage your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are invoiced just for the services that you receive. In contrast to typical online service organizations, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute billing unit and simple model for billing prevent situations where speedy. minor solutions manage to turn into big invoices. Progent's skill at handling problems efficiently means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined a set of optimized tools and proven processes which ensure the maximum level of efficiency for online technical support and troubleshooting for IT systems of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the consultants of Progent's remote service group to link to your environment without violating system security.

Progent's advanced customer support reporting application maintains detailed documentation describing all support that Progent's clients have been provided. Progent's authorized service personnel have access to the records of all help delivered to each Progent client by any Progent engineer. This database of issues and responses is organized as a readily accessible internal knowledge base that allows Progent's remote technical experts to communicate their experiences company-wide to make sure that the effectiveness of Progent's support services improves daily. Progent's extensive list of accreditations and close relationships with major industry leaders such as Cisco and Microsoft open up additional massive technical knowledge bases and permit fast access to vendors' in-house support staff so Progent's online consulting specialists can arrive at the best resolutions quickly.

Remote technical services available from Progent to companies in Brisbane Queensland include:

ProSight Subscription-based Managed Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price services designed to enable small and mid-size organizations to utilize the same advanced technology deployed by some of the world's top corporations. Progent's ProSight line of IT management outsourcing services addresses all critical facets of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior analysis tools to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely evade legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to manage the entire malware attack progression including blocking, detection, containment, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools packaged within a single agent managed from a unified control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your company's specific needs and that helps you demonstrate compliance with legal and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with leading backup product companies to create ProSight Data Protection Services, a selection of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services manage and track your backup operations and enable transparent backup and fast restoration of vital files/folders, apps, images, and VMs. ProSight DPS helps your business avoid data loss caused by equipment breakdown, natural disasters, fire, cyber attacks such as ransomware, user error, malicious insiders, or software glitches. Managed services available in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these managed services are most appropriate for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management offer businesses of any size a flexible and cost-effective alternative for assessing, testing, scheduling, applying, and documenting software and firmware updates to your dynamic information system. Besides maximizing the security and functionality of your IT network, Progent's software/firmware update management services free up time for your IT staff to focus on line-of-business projects and activities that derive the highest business value from your network. Find out more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo MFA services incorporate Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication. Duo enables one-tap identity confirmation on Apple iOS, Google Android, and other personal devices. With 2FA, when you sign into a secured online account and give your password you are asked to verify your identity via a unit that only you have and that is accessed using a different ("out-of-band") network channel. A wide selection of devices can be utilized as this added form of ID validation including an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may designate multiple validation devices. For more information about ProSight Duo identity authentication services, visit Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding family of real-time and in-depth management reporting utilities designed to work with the industry's top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues such as spotty support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security companies to deliver web-based control and world-class protection for all your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage. Email Guard's on-premises security gateway device adds a further layer of inspection for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, enhance and debug their networking appliances such as routers, firewalls, and wireless controllers plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when issues are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding devices that require critical updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to keep your network running at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management staff and your Progent consultant so all looming problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your essential network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both also come with one year of advanced remote network monitoring and management. Benefits can include easier network management, better compliance with government and industry security requirements, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your company's ability either to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient security and backup system that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for special IT projects. Billing charges for longer-term development or consulting projects are determined according to the qualifications of the engineers required. Progent's experience with these important fields of computer technology enables customers to execute critical projects within budget and on time. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk service options for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, co-managed Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all aspects of remote desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle complex problems.

    Progent's Help Desk Call Center consulting services can support you in establishing an effective new Help Desk or enhancing your established one, identifying or modifying Help Desk software to handle the special requirements of your corporation, or providing occasional online personnel to supplement your in-house Help Desk Call Center group during demanding situations such as software migrations, mass upgrades, or rolling out new business software.

    Progent's Help Desk Call Center staff of seasoned network experts gives your computer users in Brisbane Queensland quick assistance from an efficient network service resource with substantial experience offering telephone-based support and online diagnostics for computer environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk Call Center perception as a major driver of business performance, and Progent's intent is to solve rather than just annotate technical issues.

  • Business Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts staff can supply online and in-depth consulting expertise and education in specific business application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting, custom development, and training for Microsoft business applications such as Microsoft CRM, Office Project, Office Word, and Microsoft 365 Excel. For more information about Progent's consulting, customization, and training services, see Progent's Business Application Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer world-class remote and onsite support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of System Center2, extend or tune an existing one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Brisbane Queensland online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can adapt Operations Manager to fit your business so your IT maintenance is proactive and automated. By uncovering possible issues before they cause crashes, proactive monitoring can head off inconvenient and expensive network failures. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or systems that incorporate a variety of OS platforms.
How Your Brisbane Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency phone-based support with Microsoft, macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Brisbane Queensland, Progent's phone-based network support engineers can provide professional and economical IT help the moment your company has to have it. Over two decades of offering remote technical assistance has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to refine remote access tools to solve IT problems quickly while avoiding the cost and lost time associated with in-person service calls.

Even if your Brisbane company deals with a local independent consultant or maintains a full time organization that can handle ordinary computer issues, Progent's Microsoft certified consultants can offer a convenient and seamless virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the availability or the expertise to resolve unexpected system emergencies or especially challenging integration problems.

Features of Progent's Online Computer Services for Brisbane Queensland
Progent's online support, remote troubleshooting, network security consulting, and network administration services give companies in Brisbane Queensland the greatest leverage for your IT investment. Whether you require occasional telephone support and Internet-based network repair or full-time Help Desk services and network management, Progent's professionals can provide your business world class network support while permitting you to eliminate the cost and hassle of maintaining a full-service internal IT organization. Key features of Progent's online help program include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of technical expertise, fine tuned support software, and understanding of enterprise networking enable businesses to escape the limitations of exclusive dependence on smaller service organizations, individual freelance consultants, or over-stretched in-house IT help.

Progent adds value by offering:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Certified consultants average more than a decade of hands-on professional experience, at the forefront of IT support, executing a wide range of IT projects for an extensive array of clients. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent teaches its support team. This guarantees that you get not just world-class IT capability, but also a consultant with field-tested approaches for applying computer knowledge to repair real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for phone support and in-person visits by the minute. Consequently, you pay just for delivered support. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in areas where Progent offers on-premises service, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no service activation fee and asks no monthly commitment for services delivered during normal business hours. Many support firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large bills for fast solutions so you won't be forced to permit less critical problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to resolve problems that are within their comfort zone, Progent can concentrate on providing high-value services where Progent faces few competitors. Businesses who work with trusted independent service providers or who maintain in-house support personnel benefit when Progent transfers knowledge about new technology and proven processes to make their IT environments more robust, protected, and efficient.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to offer 24x7 remote tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By anticipating possible issues before they result in lost productivity, system monitoring can keep your information network from painful and expensive availability losses.
How Does Our Company Start Receiving Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.



An index of content::

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    IT Consulting Exchange 2019 and Windows Server Core

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    ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save up to 50% of the time wasted looking for vital information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it.

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    • Support and Setup BlackBerry Enterprise Server
    BlackBerry Exchange Remote Troubleshooting

    Progent can provide the expertise of RIM BlackBerry-certified engineers who can assist small organizations to design, administer, and repair BlackBerry technology economically and successfully, doing away with the requirement for an internal BlackBerry specialist and reducing the cost and hassle of maintaining a mobile workforce. Progent's BlackBerry engineers offer in-depth backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified engineers, and CISSP and GIAC-certified security engineers. This breadth of knowledge, combined with Progent's efficient remote service delivery model, offers small businesses a cost-effective solution for integrating BlackBerry technology seamlessly into their IT system.

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    Progent offers one-on-one education customized for people who wish to broaden their knowledge of the macOS and OS X operating system, Apple Mac computers, or Mac office productivity software including Word, Excel, and Outlook for Mac. Progent also can provide specialized group or individual webinar classes for Mac application software.

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    Progent's Microsoft Certified engineers can provide world-class consulting for corporate-wide implementations of Microsoft Exchange Server. Progent's experts can help you plan multi-location Exchange Server installations or updates and can provide local technicians to assist large companies with installations of Exchange Server 2007 in the or any region covered by Progent's engineers.

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    VMware's NSX network virtualization technology allows you to create entire networks in software. NSX allows virtual networks to be deployed in minutes and managed with a high degree of automation regardless of the hardware used by the basic network infrastructure. VMware Site Recovery Manager (SRM) allows programmatic recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, upgrades and fixes and can generate audit reports to confirm full service recovery, validate Service Level Agreements and prove DR compliance. When integrated with VMware's NSX virtual network platform, VMware SRM can quickly recover the entire virtualized network topology at the secondary datacenter. Progent offers the support of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager integration specialist to assist your organization to plan, deploy, test and administer a disaster recovery solution based on VMware Site Recovery Manager and VMware NSX.

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    For custom application development, Progent can supply programming experts to produce business software in areas such as eCommerce, web development, Microsoft Dynamics packages including Microsoft Dynamics GP, and custom management reports produced by Crystal Reports, Access Report, or FRx Reports. Progent's experts can use Microsoft IIS to build custom eCommerce solutions powered by Microsoft ASP.NET. Also, Progent offers expertise in a broad array of custom program development platforms including SQL Server and Delphi. For custom e-Commerce programming, Progent also offers expertise in custom Access, custom Visual Basic, custom Excel, and any other specialized programming powered by any Microsoft development platform.

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    Progent's team of Microsoft and Cisco Certified consultants average longer than a decade of hands-on industry experience, at the front lines of IT service, performing a wide range of technical tasks for a large array of businesses. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting team. This guarantees that you get not just world-class IT skills, but also a consultant with proven approaches for applying computer knowledge to fix actual network problems efficiently.

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    Progent's Microsoft-certified ISA Server consulting experts have extensive backgrounds configuring Microsoft ISA Server-based security solutions for information systems with many offices, mobile workers, and mission-critical web applications. Progent's Microsoft Firewall consultants can help your company in planning and implementing an installation of ISA Server 2000 or ISA Server 2004 that supports your information protection requirements without adversely restricting your IT system productivity. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.

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    Progent's consultants offer online and onsite expertise for organizations of all sizes to evaluate the benefits of migrating to Skype for Business from any version of Lync Server or Office Communications Server. Progent can help you to design a local, cloud or hybrid topology; interface Skype for Business with SQL Server,Exchange Server, SharePoint Server and Office or Microsoft 365; configure HA solutions; connect Skype for Business with your PSTN gateway; and interface with other collaboration platforms like Cisco UC. Progent's certified information security experts can assist you create and validate a security strategy for your Skype for Business deployment that meets government and industry requirements.

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    SQL Server 2008 offers indispensable, standardized tools to IT experts as well as to information workers, reducing the difficulty of designing, integrating, administering, and accessing company data and database programs on platforms ranging from mobile devices to corporate information systems. The complexity and interconnectivity demands of Microsoft SQL Server 2008 require an IT consultant with real-world experience and broad knowledge in designing and deploying information-based, comprehensive business IT applications. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of background involving Microsoft technology, assures you success in planning, configuring and managing Microsoft SQL Server 2008 applications that are well integrated with the Microsoft .NET environment.

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    Progent offers enterprise clients the help of a NetApp-certified consultant to deliver online or on-premises support for NetApp's complete family of SAN storage software and hardware products including ONTAP data management, MetroCluster, FlexPod cloud infrastructure, SnapMirror data replication, SnapVauly incremental D2D backup, Virtual Storage Console (VSC) for VMware, MultiStore/vFiler for secure IP space separation, OnCommand Unified Manager Core, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage products. Components of NetApp SAN technology supported by Progent include system architecture, cloud integration, virtualization, migrations, transparent patching, system management, security and compliance, high availability, and remediation. Progent offers Level 3 support to assist you to take care of problems with NetApp SAN environments efficiently based on leading practices.

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    Progent's expert software programmers, relational database architects, and program management consultants can assist enterprise clients to carry out development programs for Microsoft Windows, Linux/UNIX, or Web applications. Progent's enterprise co-sourcing services include access to veteran program managers for high-level planning and project co-ordination or Progent can assist clients plug expertise gaps by offering relational database designers and software programmers skilled in building RDBMS applications based on SQL Server, Oracle, or MySQL. Progent's SharePoint consultants can assist clients to integrate SharePoint with additional applications such as SQL Server and Office Excel to create data-intensive intranets and portal sites. Progent also can provide experience with web development technologies and can help businesses to build, enhance, repair, or port web applications to take advantage of the most current web technology.

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    Progent has been providing SharePoint consulting services since the first SharePoint product was released more than a a dozen years, and Progent has the scope of technical know-how to assist businesses of any size to design and carry out a SharePoint Server 2013 deployment and create SharePoint 2013 apps that add significant business value to your information network. Progent's Microsoft-certified consultants can assist your company to assess the business advantages of migrating to SharePoint Server or SharePoint Online from earlier releases of SharePoint or from a different collaboration environment; decide if an in-house, online or hybrid deployment is best suited for your busi9ness; and select the most appropriate version of SharePoint 2013 for your applications. Progent offers full project management services or can assist in individual jobs related to your SharePoint 2013 migration.

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    Progent offers access to the affordable services of remote Internet connectivity consultants to help your organization to assess or enhance your Internet services so your Internet access solution meets your business needs. Support services available from Progent's engineers include assessment of your current bandwidth use, vendor and plan analysis and selection, network provisioning, and managing a seamless switchover to a different ISP and/or service plan. Provisioning can include optimizing existing routers and switches and deploying additional ones, setting up firewalls, and upgrading dependable BGP configurations.

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    Progent's private cloud hosting enables small and midsize businesses to run mission-critical applications such as SQL and Exchange Server from a hardened Tier III data center on fault-tolerant equipment with geographically separate backup. Progent utilizes Microsoft's Hyper-V technology for server virtualization and Microsoft Data Protection Manager (DPM) for automatic backup replication and restore. You can take advantage of Progent's private cloud to avoid large investments in the purchase, upkeep, and operation of computer hardware and data center facilities while achieving the highest levels of system reliability and physical security.

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    Progent is among the most qualified network support companies for designing email systems powered by Exchange 2000. Progent specializes in helping small and mid-size businesses get the full advantages of Exchange Server 2000 under common situations such as updating from Exchange 5.5, migration from an ISP-managed or POP3 e-mail environment, and jobbing out your Exchange 2000 management.

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    Progent's Juniper-authorized network consultants can assist your company to plan and implement Juniper Firewall and VPN platforms, optimize and troubleshoot your infrastructure, and upgrade smoothly from outdated equipment to the latest versions. Progent's Junos OS consultants can offer expertise with Juniper's premier network operating system to help your business to simplify the management and strengthen the security of your Juniper VPN appliances and routers. Progent also has extensive experience maintaining Juniper's NetScreen OS and ScreenOS software productss and can help you manage environments that incorporate a combination of Juniper's software platforms.

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    Progent is a pioneer in affordably providing world-class IT help to small businesses. Progent's success in handling the IT service requirements of the chronically underserviced small company market is the combined result of major technical and operational breakthroughs that have eliminated much of the conventional costs out of administering IT support, injected unprecedented technical expertise into the support mechanism, and dramatically accelerated the repair process.

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    Progent provides the help of Microsoft and Cisco-Premier network consulting experts to show clients economical alternatives to help businesses maximize the benefits of Microsoft and Cisco products. For networks that range from remote offices to nationwide corporations, Progent's network engineers can show you how to improve your information system's e-mail architecture, security, availability, throughput, and network administration.

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    For replies to frequent enquiries about being a consultant at Progent, see Employment at Progent Questions and Answers.

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    Progent's certified information technology consultants can provide Windows Server 2016 migration consulting services to help organizations of any size to design and carry out a smooth move to Windows Server 2016 and Windows Hyper-V 2016 based on a local, cloud, or hybrid architecture. Progent can assist you to evaluate the benefits of Windows Server 2016 for your enterprise and can help you with any facet of designing, deploying, administering or debugging your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can help you to benefit from the many new disaster recovery and information assurance features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, Just In Time Privileged Access Management, VM load balancing, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain clusters.

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    Progent's certified Microsoft Windows 2000 consultants can help you enhance the capability of your current Windows 2000 Servers and can streamline system administration, provide tech support and troubleshooting, and enhance security. Progent can also help you create, justify, and implement a plan to migrate from Windows Server 2000 to Windows Server 2003. Progent is experienced in setting up pilot installations to eliminate the obstacles associated with migrating to Windows 2003 Server by identifying potential hardware and application compatibility issues.

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    Progent's Shared Help Desk service allows your IT organization to share the load for Help Desk support transparently between your IT team and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution built around ConnectWise Manage, the top shared PSA tool for handling service requests, ticketing, ownership, progress tracking, and reporting.

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    Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) offers automatic backup and easy restore functions for Microsoft-based networks. SCDPM 2016 delivers application-aware protection for key platforms like Microsoft SQL Server, Exchange and SharePoint Server, protects Windows and Linux virtual machines, supports VMs running on Windows Hyper-V as well as VMware, and integrates seamlessly with Azure for cloud backup and recovery. Progent's Microsoft-certified consultants can help businesses of any size to design, implement, manage, and repair an enterprise-wide backup/recovery solution built around Data Protection Manager 2016. Progent can assist you to migrate from a previous release of Data Protection Manager or from a legacy solution, and Progent can tune your DPM 2016 ecosystem for on local, colocated, cloud-based or hybrid deployments. Progent can provide remote or onsite support and can deliver as-needed guidance to help you through challenging issues or provide end-to-end project management support to make sure you finish your SCDPM 2016 deployment on schedule and on budget.

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    Progent's Wireless Consulting Services provide a convenient, affordable option for businesses of all sizes to deploy, manage and troubleshoot the latest wireless connectivity solutions. For 802.11n and the latest 802.11ac wireless environments, Progent can show you how to plan and deploy appliances such as Cisco's Aironet and Meraki access points and wireless network controllers. For mobile email and web-based applications, Progent supports Apple IOS iPhones, Apple iPads, Google Androids, and Windows phones and tablets.

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    Progent's National Support Center offers nationwide remote help for Windows and Cisco-based small business information networks. Progent's Microsoft and Cisco-Premier service experts offer phone help and online direct network access to troubleshoot and resolve network problems rapidly and affordably. The scope of IT experience available from Progent's team of nationwide support engineers allows Progent to escalate even the toughest network issues to appropriate specialists as required.

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    Altaro VM Backup software from Hornetsecurity offers small and mid-size businesses a dependable and budget-friendly platform for backing up and restoring Microsoft Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be used for local, offsite, distributed, and cloud architectures and also supports low-cost cloud backup to Microsoft Azure Block Blob storage. Altaro VM Backup defends against ransomware attacks by leveraging Immutable Cloud Storage. This produces tamper-proof data that cannot be modified by anyone including root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide range of remote or on-premises services to help you to plan, deploy, optimize and troubleshoot a comprehensive backup and disaster recovery solution based on Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent delivers a managed backup/recovery service based on Altaro VM Backup technology.

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    Progent's Microsoft-certified consultants offer online or onsite expertise to assist organizations of any size to plan, implement, administer, and repair a backup/restore solution based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can assist you to migrate from earlier versions of SCDPM or from a different backup/recovery system, and Progent can integrate your SCDPM 2012 implementation for onsite, cloud, or hybrid datacenters. Progent offers as-needed help for resolving particularly challenging problems, or full project management services. Progent's consultants can also assist your business to incorporate SCDPM 2012 into an enterprise-class disaster recovery plan.

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    Progent offers small businesses a pair of low-cost network security inventory scanning packages that provide, for a preset fee, remotely managed scans of your security profile which are analyzed by certified information security engineers who interpret the results of the scan, present unbiased evaluations of your existing network security, and make suggestions for remediation. Progent offers two non-overlapping network security evaluation scanning packages for external and internal security testing that are priced to fit the restricted budgets of small companies while offering enterprise-class assessments of your network's exposure to attack.

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    Progent's professionals provide expertise in a variety of technologies relevant to mobile connectivity such as network architecture, wireless data synchronization, wireless security, wireless e-mail, Microsoft Windows Mobile, Research in Motion Blackberry, and mobile application programming. Progent's Microsoft certified consultants can save your organization time and money by applying their wireless experience to help you choose and configure mobile connectivity technologies that make sense for your business. Progent can also optimize your network architecture so that mobile appliances perform more reliably.

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