Enlarging your remote workforce can have a major impact on IT infrastructure, cybersecurity, and corporate workflows. Progent has two decades of background helping SMBs to plan, configure, manage, tune, and debug IT environments that incorporate a remote workforce. Progent can assist your Bristol company to pick the right tools and follow best practices in creating and maintaining a safe virtual office solution for telecommuters that promotes teamwork and returns maximum business value. Progent offers support services that go from as-needed guidance for getting you over occasional technical roadblocks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent can help Bristol, United Kingdom organizations to succeed with any facet of building a high-performing telecommuting ecosystem by delivering network infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, cloud connectivity, helpdesk services, security and compliance, data protection solutions, and unified management.

Infrastructure for Teleworkers
Integrating the physical and software infrastructure needed for an at-home work environment can be especially complex if you must manage a combination of worker-owned equipment such as PCs and laptops, Internet routers, and Wi-Fi appliances from an assortment of vendors and with a variety of operating systems and firmware releases. Progent's experience providing remote support for both legacy as well as current IT products in remote office solutions allows you to make efficient use of your existing infrastructure and provides you with ready access to expertise for implement essential upgrades. Support services available from Progent to help your company to implement a high-functioning work-at-home ecosystem include:

  • VPN connectivity allows you to establish a secure connection for authorized at-home employees to use IT assets situated at your company data center or in the cloud. Progent can assist your company to configure and maintain VPN access between your teleworkers and your various network resources by providing online VPN configuration consulting. For businesses using Cisco's ASA firewalls, Progent's Cisco-certified ASA Firewall experts can help your telecommuters to set up Cisco's popular AnyConnect software to provide safe VPN connections for a wide selection of endpoint devices including Windows, macOS, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure platforms allow a teleworker to see and interact with a data center PC's desktop. This technology provides network managers substantial control over the digital ecosystem of telecommuters and offers them a consistent and more productive experience. Progent's VDI services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
  • Routers connect at-home computer networks to the Internet and typically support VPN tunnels, local Wi-Fi connectivity, and firewalls. Progent offers top-tier online support for setting up home routers from a range of vendors. See router integration services from Cisco-certified consultants.
  • Home Wi-Fi networks, typically supporting an entire household and visitors, are frequently used by telecommuters to connect to their Internet router for work. This can cause performance and cybersecurity problems. Progent can help you to resolve these issues by providing expertise that include Cisco Aironet integration consulting, Cisco-certified Meraki WiFi installation expertise, and Ubiquiti Unifi WiFi AP integration help.
  • Internet connectivity methods affect the performance and reliability of connections between at-home workers and the corporate network. Mission-critical processes might require redundant Internet access in the event the primary connection fails. Progent can provide guidance for selecting service providers, selecting appropriate service bundles, and integrating high-availability Internet access. See Internet connectivity solutions.

IP Voice Integration for Telecommuters
Extending the company phone system to accommodate remote users is critical to supporting a productive at-home workforce. A broad range of cloud-centric VoIP platforms are used by SMBs to support telecommuters. Many enterprises depend on Cisco's current or older platforms for IP voice management. Progent can assist organizations of any size to design or maintain a remote IP voice service that delivers the versatility, convenience and security needed for teleworkers. Progent's Cisco-certified CCIE Voice consultants can provide high-level support to assist organizations tune their existing Cisco VoIP systems to support an expanding at-home workforce.

  • Cisco Unified Communications Manager (CUCM) delivers high-end IP telephony features to devices such as IP phones, media processing products, VoIP gateways, and multimedia apps used throughout the network. CUCM manages other combined media services such as messaging, video conferencing, and team interaction networks. For details about Progent's Cisco Unified CM or CUCM support, see Cisco Unified Communications Manager expertise.
  • CallManager is Cisco's earlier call-processing agent and has been replaced by Cisco Unified CM. Progent's consultants can assist you to maintain your current CallManager environment or upgrade efficiently to Cisco's modern IP telephony products. For details about Progent's expertise for Cisco CallManager and Cisco's other early IP voice products, visit Cisco CallManager consulting.
  • Cisco IP Gateways enable connectivity with PSTN networks and with clients operating outside the corporate firewall such as at-home workers. Progent offers consulting expertise for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 products and for modern Cisco SIP gateways. See Cisco SIP gateway configuration consulting.
  • Other VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to update your wide area network infrastructure to support these solutions and provide on-demand deployment and debugging expertise.

Voice/Video Conferencing for At-Home Workers
A wide selection of voice/video conferencing products from leading vendors enable online meetings, video and voice conferencing, chat sessions, and screen/content sharing for both onsite users and teleworkers. Many companies utilize a mix of conferencing products to meet the needs of their different partners and clients. Progent's communications experts can assist you to manage your existing voice/video conferencing environment and optimize the productivity of your at-home employees.

  • Skype for Business is Microsoft's popular unified communications platform that enables presence, instant messaging, audio and video conferencing plus the transparent integration of these capabilities within Office desktop and Microsoft 365 applications including PowerPoint, Word, and Excel. Progent offers the skills of Microsoft-certified specialists who can help you to configure and maintain Skype for Business clients to accommodate your at-home workforce. For details about Progent's consulting services for Skype for Business, refer to Skype for Business integration experts.
  • FaceTime is Apple's multiuser video calling app for iOS, iPadOS, iPod and Mac devices. FaceTime works over Wi-Fi or cellular Internet connections. Later editions of FaceTime support as many as 32 simultaneous users for voice/video sessions. For details about Progent's consulting services for FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports online conferencing for virtually all computing devices. Delivered through Cisco's Webex Cloud platform, Webex services include sharing discrete content or computer screens, presentations that incorporate rich media such as Microsoft PowerPoint, network-based recording, plus revision and playback for training. To learn more about Progent's consulting services for Cisco Webex and for additional IP video solutions from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conferencing, contacts, and information with features that include video calling, persistent chat, plus file sharing. For details about Progent's support services for Microsoft Teams as well as for other Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
  • Additional Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and debugging expertise for these products and assist your business to tune your network infrastructure to run them.

Microsoft Collaboration Software for At-Home Workers
Microsoft's collaboration platforms are tightly integrated with Microsoft's familiar Office and Microsoft 365 suites, providing a rich environment of productivity apps that deliver a cohesive user experience for exchanging information across multiple sites and on a wide selection of endpoints. Progent has provided remote consulting support for Microsoft SharePoint and Exchange since their original publication and can assist businesses to tune these critical collaboration platforms to optimize the effectiveness of your at-home workforce.

SharePoint Server Integration Consultants for Remote WorkersSharePoint utilizes web sites to promote collaboration and information sharing by offering policy-based delivery of content, workflow, and tools for looking through enterprise-wide business data. SharePoint permits you to build secure web portals that enables at-home workforce to view and update aggregated business intelligence via Wikis, Blogs, social web sites, and Web Parts (Widgets). To learn about Progent's SharePoint consulting services, see SharePoint integration and application development expertise.

Exchange Configuration Experts for Remote WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange consulting services, refer to planning and configuration consulting services for Microsoft Exchange Server.

Onedrive Deployment Experts for At-Home WorkersOneDrive is Microsoft's shared cloud storage service, similar to GoogleDrive. At-home workers can store files to the OneDrive service, and co-workers anywhere can retrieve them securely via a browser. Provided with Microsoft Office and Microsoft 365, OneDrive enables remote employees to jointly author files. Revisions created offline are uploaded when you go back online. To find out about Progent's consulting services for Microsoft OneDrive, see Onedrive configuration experts.

Cloud Integration Services for Telecommuters
Progent can provide fast and affordable online support for helping organizations to create, maintain and optimize integrated hybrid network architectures that incorporate physical data centers, telecommuters, branches, and public cloud resources. Progent offers top-tier consultant for all modes of cloud service delivery such as Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service. Progent can help telecommuters resolve issues with public cloud access, authentication, and cybersecurity.

Azure Integration Services for TeleworkersMicrosoft Azure is a leading platform for public cloud services that enables you to utilize IT infrastructure, virtual servers, and key apps hosted on Microsoft's massive cloud. Microsoft Azure features more than one hundred cloud-based services such as the ability to host Windows and Linux-based virtual machines, on-demand cloud storage, email and messaging, app development with Visual Studio, and data backup. Progent can help you to set up virtual machines on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, streamline identity management with Azure AD, and plan data backup and recovery systems with Azure Backup. Progent's cloud experts can also show you how to create secure access to Azure for remote workers by configuring and troubleshooting firewalls and VPN IPsec tunnels. For information about Progent's consulting expertise for Microsoft Azure, go to Azure expertise.

Microsoft 365 Integration Services for At-Home WorkersMicrosoft 365, previously branded Office 365, is Microsoft's popular family of client productivity applications and cloud services available on a subscription basis. Office applications and services are marketed in a variety of plans intended for customers ranging from students and small offices to large enterprises. Progent can provide quick and affordable remote contact with experts familiar with Microsoft 365-compatible endpoints based on Windows, Mac, iOS, and Google Android technology. Progent's experts can help your business to assess the numerous subscription plans offered with Microsoft 365 and deploy 365 apps for your at-home workers to achieve maximum business value. For information about Progent's consulting services for Microsoft 365, see Microsoft 365 consulting expertise.

Microsoft 365 Exchange Online Integration for TeleworkersMicrosoft 365 Exchange Online is one of the most widely used applications in Azure-hosted Microsoft 365 product line. Exchange Online provides the advantages of lower spending for data center infrastructure, easier management, dynamic scaling, high reliability, and other advantages associated with cloud computing. Microsoft has designed Microsoft 365 Exchange Online to run seamlessly with local deployments of Exchange, enabling customers to create hybrid information systems. Progent's certified Exchange consultants are available for as-needed assistance to get you past tough technical roadblocks and can also provide comprehensive project management services to ensure your telecommuters have convenient and safe access to your Microsoft 365 Exchange Online environment. To find out Progent's support services for Microsoft 365 Exchange Online, see Microsoft 365 Exchange Online configuration and troubleshooting consulting.

Amazon AWS Integration for At-Home WorkersAmazon Web Services (AWS) is a pioneer in the public cloud arena and is the industry's leading source of cloud services. Progent can provide fast and affordable online access to cloud integration consultants who can assist your business to plan, implement, maintain, and debug hybrid information networks that integrate Amazon AWS cloud services with on-premises resources and with other public clouds such as Azure. Progent also offers access to Cisco-certified CCIE networking experts to assist you to build a high-uptime network architecture so your employees have a consistent computing experience regardless of whether they are working from your headquarters, a branch office, at home, or on the move. To learn about Progent's consulting services for Amazon AWS, go to Amazon AWS integration expertise.

Google Cloud Integration Services for TelecommutersGoogle Cloud is a leading collection of cloud computing services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco consulting experts can assist your business to extend your existing IT assets with the Google Cloud Platform, and Progent's DBA consultants can show you how to make your key apps cloud friendly so your teleworkers can take full advantage of Google Cloud Platform services. Progent's consultants can assist your organization to deploy VMs on GCP Compute Engine, plan an efficient storage system with GCP Storage, and streamline access control for at-home workers with GCP Cloud Identity services. Progent can also assist you to utilize GCP's management technology to administer and monitor your Google Cloud ecosystem. To find out, see Google Cloud Platform (GCP) integration support.

Help Desk Call Center Services for Telecommuters
A sudden, enterprise-wide transition to a teleworker workforce, which might be the result of an epidemic or as part of a disaster recovery/business continuity preparedness plan, can overstretch even a high-performing internal Call Center. Progent's Call Center services make it possible for organizations to outsource or supplement their Call Desk by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Help Desk Call Center support services utilize Progent's nationwide network of remote technical support experts combined with enterprise-class trouble ticketing and tracking technology to provide an affordable, advanced Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of remote Level 1 desktop support from initial service requests to ticket creation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal enables from-home workers to track or revise the status of their current tickets, add information, and append screenshots and relevant files. Support services are delivered at a significant price reduction off Progent's normal Level 1 technical support charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 IT experts to deal with advanced issues. For more information, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Call Center Supplemental Service enables your business to augment your existing Support Desk organization by sharing responsibilities for Call Desk support seamlessly between your in-house support organization and Progent's nationwide pool of PC support engineers and subject matter specialists. Progent's shared Support Desk service uses a collective support solution based on the leading professional services automation tool for handling service requests and ticketing, assigning ownership, tracking progress, and producing management reports. To find out how Progent's Call Desk Supplementation Services can help your business to deliver best-in-class desktop support to your teleworkers, visit Progent's Help Desk augmentation Services.

Security and Compliance for At-Home Workers
At-home workers commonly utilize their personal computers and usually work in a poorly secured physical space. This situation multiplies their vulnerability to malware threats and calls for judicious deployment of corporate firewalls, AV tools, multi-factor authentication, remote monitoring, extensive user training, and the creation of security policies built on best practices. Progent's seasoned team of IT security support experts can help you to plan, configure and manage an effective cybersecurity solution that protects critical IT assets in environments that include at-home workers.

Firewall Integration Services for At-Home WorkersFirewalls allow companies to build a network that can be safely accessed by on-premises users as well as by teleworkers, mobile employees, suppliers, customers, and other stakeholders. Next-generation firewall devices allow you to configure and control different permissions to various groups of users and to scale your network and modify your security profile as your business evolves and as cyber threats become more complex. Progent works with both current and legacy security devices from all leading vendors like Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. For details about Progent's firewall configuration expertise, go to firewall support services.

Remote Security Monitoring and Management for At-Home WorkersOnline Endpoint Monitoring makes it possible to watch over the various computers utilized by telecommuters and either block or spot and mitigate the latest cyber attacks like ransomware. With ProSight Active Security Monitoring (ASM) services, a small-footprint software agent is put on every protected endpoint device, watching all activity and utilizing advanced machine learning from SentinelOne to identify zero-day threats on arrival. When a cyberattack is discovered, ProSight ASM immediately disconnects the impacted device from the corporate network to contain the malware. Since the ProSight ASM software agent is autonomous, endpoints remain secure even when they are disconnected from the Internet. Progent is a SentinelOne Partner, reseller, and integrator. To find out more about ProSight Active Security Monitoring, visit remote endpoint security monitoring for at-home workers.

Two-factor Authentication Services for TelecommutersProgent's Duo MFA services incorporate Cisco's Duo cloud technology to defend against password theft by using two-factor authentication. Duo enables single-tap identity confirmation on Apple iOS, Android, and other personal devices. With Duo 2FA, when you sign into a secured online account and enter your password you are requested to confirm who you are on a unit that only you have and that uses a different ("out-of-band") network channel. A broad range of devices can be used as this second means of authentication including an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You may designate multiple validation devices. To find out more about Duo two-factor identity validation services, visit Cisco Duo MFA two-factor authentication (2FA) services for an at-home workforce.

Security Audit Services for At-Home WorkersSecurity Audits can assess the exposure of your information system to all classes of external and local security threats for a network that includes an at-home workforce. Progent can deploy remote, automated cybersecurity inventory scanning for quickly and economically detecting a broad range of security weaknesses that can be surfaced over the Internet. Progent's security assessment experts, which can be provided by data security experts with advanced certifications including CISM, ISSAP, and GIAC, can help your company to audit your procedures and governance policies and review your WAN infrastructure to enable you to implement the highest level of security for your an at-home workforce.

Download White Paper: Securing a Work-From-Home Environment
To view or download a white paper describing key things to focus on for protecting an IT environment that incorporates work-from-home staff, click:
Securing a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)

Data Protection for Teleworkers
Data Protection covers backing up and restoring vital data so as to avoid data loss and reduce restoration time in the event of storage system problems resulting from equipment breakdowns, programming glitches, operator mistakes, malware, or other causes. Dependable data protection strategies can be particularly challenging to architect and manage in hybrid environments that combine local data centers, public clouds, and at-home workers.

  • Backup/Restore strategies for at-home workers must address diverse types of personally owned endpoints. Progent offers fast remote help from experts knowledgeable about a wide range of platforms for backing up Windows, Apple and Linux/UNIX powered servers and desktop computers as well as laptops, iOS and Android tablets and handhelds. Popular backup/restore solutions supported by Progent's data protection experts include Barracuda Backup, Azure Backup, Symantec Backup Exec, CrashPlan, Retrospect, and Time Machine. To protect resources distributed across a hybrid network, Progent offers ProSight Data Protection Services, a backup/recovery subscription service that utilizes cloud storage and includes granular recovery and centralized management capabilities.
  • Disaster Recovery/Business Continuity plans typically envision circumstances that call for a temporary switch to a work-at-home environment. Progent's expert disaster recovery preparedness experts and business continuity planning specialists can assist your business to develop, document and validate a DR/BC strategy that addresses the logistics of moving to telecommuting.

Unified Management for Telecommuters
Microsoft has renamed and reshuffled its endpoint management products under the name Microsoft Endpoint Manager, which encompasses Intune for cloud management of remote devices and Configuration Manager for managing local computers. Endpoint Manager offers a centralized solution for safeguarding corporate data by managing on-premises, mobile, and home-based endpoint devices.

Microsoft Intune
Intune is a component of Microsoft's Endpoint Management family that also features Configuration Manager. Intune is a cloud service for managing and protecting mobile devices and applications. Managed endpoint computers can be personally owned or business owned. IT admins managing the enrolled endpoint devices of teleworkers can utilize Intune to provision and validate applications on managed devices, push updates and certificates, set up rules for permission to access information and networks, set passwords, establish VPN connections, control how telecommuters share data, set up threat protection, ensure security compliance, and delete corporate data from missing, stolen or decommissioned endpoint devices. Microsoft Intune runs with Apple iOS, Android, Windows, and macOS computers. For information about Microsoft Intune and how Progent can assist your company to use this platform to administer the endpoint computers of your teleworkers, see Intune remote device management experts.

VMware Workspace ONE
VMware Workspace ONE is an advanced unified MDM product that helps network managers to keep remote endpoints up to date and secure. Workspace ONE uses VMware AirWatch for centralized endpoint management along with VMware's Horizon virtual application delivery platform for access control, application management, and setup management of endpoint computers. Workspace ONE operates with endpoints powered by Windows 10, macOS, iOS, Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises deployment through a one-time purchase. Key features of Workspace ONE include fast over-the-air deployment of out-of-the-box laptops, immediate onboarding of new employees, policy setting and enforcement for all classes of devices, aggregated reporting and analytics, email encryption, and tight integration with Microsoft apps and cloud services. To find out about Progent's expertise for VMware Workspace ONE, see VMware Workspace ONE mobile endpoint management expertise.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and maintaining a productive telecommuter solution for your Bristol, United Kingdom business, phone 1-800-993-9400 or go to Contact Progent.