Bristol At Home Workers Integration Support Partner
Solution Design, Setup, Management and Call Center Consulting
Expanding your at-home workforce can have a major effect on IT infrastructure, cybersecurity, and corporate culture. Progent has two decades of background helping SMBs to design, deploy, administer, optimize, and troubleshoot IT networks that support a remote workforce. Progent can help your Bristol organization to pick the appropriate technologies and adhere to best practices in creating and maintaining a safe virtual office ecosystem for teleworkers that promotes teamwork and returns maximum business value. Progent offers services that go from on demand expertise for getting you past occasional IT bottlenecks to full project management to help you successfully complete mission-critical tasks.
Progent can assist Bristol, United Kingdom businesses to with any aspect of building a high-performing work-from-home environment by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, cloud integration, helpdesk outsourcing, security and compliance, backup/restore solutions, and streamlined management.
Infrastructure for Teleworkers
Integrating the network infrastructure needed for an at-home work environment can be especially complex if you have to accommodate a mix of worker-owned equipment like PCs and notebooks, Internet routers, and Wi-Fi APs from an assortment of vendors and with a variety of operating systems and firmware levels. Progent's background providing online help for both legacy as well as modern technologies in virtual office solutions allows you to make cost-effective use of your available network infrastructure and provides you with fast access to top-tire consultants for implement essential updates. Support services available from Progent to help your company to implement a high-functioning work-at-home infrastructure include:
- Virtual Private Network (VPN) connectivity allows you to create a safe connection for authenticated at-home workers to use IT assets located at your company data center or in a public cloud. Progent can assist your company to configure and maintain VPN connections between your teleworkers and your key network resources by providing remote VPN configuration support. For organizations using Cisco's ASA firewalls, Progent's Cisco ASA experts can assist your telecommuters to set up Cisco's popular AnyConnect software for secure VPN connections for a wide selection of devices including Windows, macOS, Apple iOS, Linux, and Android.
- Virtual Desktop Infrastructure products allow a teleworker to see and interact with a remote PC's desktop. This technology provides IT managers more control over the digital environment of telecommuters and ensures remote users a familiar work experience. Progent's virtual desktop consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI expertise.
- Routers connect home networks to the Internet and support VPN tunnels, home wireless networks, and firewall services. Progent offers top-tier online support for configuring home routers from a range of manufacturers. See router configuration support from Cisco-certified experts.
- Home Wi-Fi networks, typically supporting families and visitors, are frequently utilized by at-home employees to connect to their router for work. This can create performance as well as security issues. Progent can assist you to resolve these issues by providing services like Aironet configuration expertise, Cisco-certified Meraki WiFi deployment consulting, and Ubiquiti WiFi AP setup help.
- Internet access methods impact the speed and reliability of connections between telecommuters and the corporate data center. Vital processes may require redundant Internet access in case the normal connection breaks. Progent offers guidance for selecting ISPs, choosing appropriate service offerings, and setting up high-availability Internet connections. Refer to Internet connectivity integration services.
VoIP Solutions for Teleworkers
Expanding the corporate phone system to include telecommuters is critical to supporting a productive work-at-home solution. A variety of cloud-centric VoIP platforms are used by SMBs to support remote users. Many larger organizations rely on Cisco's modern or legacy platforms for IP voice management. Progent can help businesses of all sizes to plan or maintain a telecommuter IP voice environment that delivers the flexibility, transparency and protection needed for at-home workers. Progent's Cisco-certified CCIE Voice experts can provide advanced support to help organizations tune their existing Cisco IP voice systems to handle a growing at-home workforce.
- Cisco Unified Communications Manager (CUCM) extends high-end IP telephony features to devices like VoIP phones, media processing platforms, Voice over IP gateways, and mixed media software used across the network. CUCM supports additional mixed media services such as unified messaging, video conferencing, and team interaction networks. For more information about Progent's CUCM support, refer to Cisco Unified Communications Manager consultants.
- Cisco CallManager is Cisco's legacy call-processing software and has been superseded by CUCM. Progent's consultants can assist your company to support your existing CallManager deployment or upgrade efficiently to Cisco's current IP telephony products. For details about Progent's expertise for Cisco CallManager and Cisco's other legacy IP voice platforms, refer to CallManager consulting.
- Cisco IP Gateways provide integration with PSTN networks and with clients working outside the corporate perimeter like telecommuters. Progent can provide consulting expertise for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 series as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
- Other VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to update your wide area network architecture to support these solutions and deliver as-needed deployment and troubleshooting expertise.
Video Conferencing for Telecommuters
A broad range of video conferencing products from leading vendors support virtual discussions, video and voice conferencing, chat sessions, and content sharing for both local users and teleworkers. Many companies utilize a mix of conferencing products to meet the needs of their various partners and customers. Progent's communications experts can assist you to manage your current conferencing ecosystem and enhance the experience of your at-home workforce.
- Skype for Business is Microsoft's popular unified communications platform that enables presence, instant messaging, audio and video calling and conferencing as well as the transparent integration of these functions within Office desktop and Microsoft 365 applications including PowerPoint, Word, Excel and Outlook. Progent can provide the skills of Microsoft-certified consultants who can help your company to deploy and manage Skype for Business client software to accommodate your at-home employees. For details about Progent's consulting expertise for Skype for Business, visit Skype for Business integration experts.
- FaceTime is Apple's multiuser video calling platform for iOS and macOS computers and smartphones. FaceTime runs over Wi-Fi or cellular Internet connections. Later editions of FaceTime allow up to 32 simultaneous users for video calls. To learn more about Progent's support expertise for FaceTime, see Progent's FaceTime configuration expertise.
- Webex Meeting Center provides remote conferencing for most desktop or mobile devices. Delivered via Cisco's Webex Cloud, Webex capabilities include sharing discrete content or computer screens, presentations that incorporate rich media such as Microsoft PowerPoint, session recording, plus editing and playback for training. To learn more about Progent's consulting expertise for Webex and for other video conferencing products from Cisco, see Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams provides a portal for conferencing, contacts, and content with features such as video calling, threaded chat, plus data sharing. To learn more about Progent's consulting services for Teams as well as for other Microsoft 365 products, see Progent's Microsoft Teams consulting services.
- Additional Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and troubleshooting expertise for these conferencing platforms and help you to tune your WAN architecture to run them.
Microsoft Integrated Collaboration Platforms for Remote and Hybrid Workers
Microsoft's collaboration products are tightly integrated with Microsoft's popular Office and Microsoft 365 suites, providing a rich ecosystem of applications that create a consistent user experience for exchanging data and ideas across a corporate network and on a broad range of endpoint devices. Progent has provided online consulting services for SharePoint and Exchange Server since their initial releases and can help businesses to configure these flagship collaboration platforms to maximize the productivity of your at-home workforce.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works on top of Microsoft 365 and integrates with third-party cloud services to deliver real-time collaboration and communication. Designed as a substitute for Skype for Business Online, Microsoft Teams and Teams Premium can support chat, audio/video meetings with screen sharing, calling, cloud voicemail, group email, as well as file and app sharing. Teams is tightly integrated with Microsoft 365 and depends on Exchange Online, SharePoint Online, OneDrive for Business, and Azure Entra (previously branded Azure Active Directory) for supporting its complete range of capabilities. To learn more about Progent's consulting services for Microsoft Teams, visit solution design and configuration consulting for Microsoft Teams.
SharePoint utilizes web sites to promote collaboration and knowledge sharing by providing policy-based delivery of content, workflow, and tools for searching through enterprise-wide information silos. SharePoint allows you to build secure portals that permits at-home workforce to see and update aggregated corporate intelligence by means of Wikis, Blogs, social web sites, and Web Parts. For information about Progent's SharePoint expertise, see SharePoint configuration and development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange consulting expertise, see integration expertise for Microsoft Exchange.
OneDrive is Microsoft�s collaborative cloud storage service, similar to GoogleDrive. At-home users can store files to the OneDrive service, and co-workers anywhere can share them securely through a browser. Included with Microsoft 365, OneDrive enables at-home employees to co-author documents. Edits created offline are automatically synced when you reconnect to the Internet. For information about Progent's consulting services for Microsoft OneDrive, visit Microsoft Onedrive configuration consulting.
Cloud Integration Services for Remote Workers
Progent offers fast and affordable remote assistance for helping organizations to create, maintain and troubleshoot cohesive hybrid network architectures that combine physical data centers, telecommuters, branch offices, plus cloud resources. Progent offers top-tier consultant for all modes of cloud service including Infrastructure as a Service, Platform as a Service, and Software as a Service (SaaS). Progent can help at-home workers fix issues with cloud access, authentication, and cybersecurity.
Microsoft Azure is a popular platform for public cloud software and services that allows you to use IT infrastructure, virtual servers, and critical apps running on Microsoft's extensive cloud. Microsoft Azure features over one hundred services services such as the ability to host Windows and Linux-powered VMs, on-demand cloud storage, email and messaging, app development with Visual Studio, and data backup. Progent can help you to deploy VMs on Azure Virtual Machines, integrate storage on Azure Storage services, unify identity control with Azure AD, and plan backup and restore systems with Azure Backup. Progent can also show you how to create protected connections to Azure for remote workers by configuring and troubleshooting firewall appliances and VPN tunnels. For details about Progent's expertise for Microsoft Azure, refer to Azure consulting services.
Microsoft 365, previously called Office 365, is Microsoft's popular suite of business productivity software and cloud-based services available by subscription. Office apps and cloud services are marketed in a variety of bundles designed for customers ranging from individuals and small offices to major corporations. Progent can provide quick and affordable online access to consultants familiar with Microsoft 365-compatible client devices based on Windows, Mac, iOS, and Google Android operating systems. Progent can help your business to assess the various subscription plans offered with Microsoft 365 and deploy 365 applications for your teleworkers in a way that delivers maximum business value. For details about Progent's consulting expertise for Microsoft 365, go to Microsoft 365 consulting services.
Exchange Online is among the most widely used applications in the Microsoft 365 product line. Exchange Online provides the benefits of reduced costs for data center infrastructure, easier management, dynamic scaling, high reliability, and other benefits associated with public clouds. Microsoft has designed Microsoft 365 Exchange Online to run smoothly with on-premises Exchange environments, allowing you to build hybrid cloud/onsite networks. Progent's certified Exchange experts are available for occasional help to get you past tough technical roadblocks and also offer end-to-end project management outsourcing to make sure your at-home workers have convenient and safe access to your Microsoft 365 Exchange Online environment. To learn Progent's expertise for Exchange Online, go to Exchange Online integration and troubleshooting consulting.
Amazon AWS is a pioneer in the public cloud computing market and is the world's biggest source of cloud services. Progent offers rapid and affordable online contact with cloud connectivity experts who can assist your business to design, deploy, manage, and troubleshoot hybrid information networks that integrate Amazon AWS cloud-based services with on-premises data centers and with other public clouds such as Azure. Progent also offers the skills of Cisco-certified CCIE networking consultants to help your company to build a high-uptime network model so your users have a productive computing environment whether they are working from your main office, a remote branch, at home, or on the move. For information about Progent's consulting services for Amazon AWS, visit Amazon AWS consulting services.
Google Cloud Platform is a leading set of public cloud services that offers Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco experts can help you to extend your existing IT assets with the Google Cloud Platform, and Progent's DBA experts can show you how to make your mission-critical apps cloud friendly so your telecommuters can take full advantage of Google Cloud services. Progent's consultants can assist your business to deploy VMs on Google Cloud Compute Engine, plan a cost-effective storage system with Google Cloud Storage services, and simplify identity control for telecommuters with GCP Cloud Identity services. Progent's experts can also help you to use GCP's unified management tools to administer and track your GCP environment. For details, refer to Google Cloud Platform (GCP) integration support.
Help Desk Call Center Services for At-Home Workers
A rapid, company-wide switchover to a from-home business model, which might be driven by a pandemic or as an element of a disaster recovery preparedness plan, can overwhelm even the most efficient internal Call Center. Progent's Help Desk services make it possible for businesses to outsource or augment their Help Desk Call Center with Progent's remote Technical Response Center team.
- Progent's Standard Call Desk support services utilize Progent's nationwide network of remote technical support specialists along with world-class trouble ticketing and follow-up technology to provide an affordable, advanced Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of online Level 1 desktop support from help requests through ticket creation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal allows at-home employees to check or update the status of their current tickets, enter information, and upload screen captures and relevant files. Desktop support services are delivered at a substantial price reduction off Progent's ordinary Level 1 desktop service charges, and Progent offers the option of rapid hand-off to Level 2 and Level 3 support experts to deal with complex issues. For details, see Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Support Desk Augmentation Service allows you to augment your current Call Desk team by sharing responsibilities for Support Desk services seamlessly between your in-house IT support organization and Progent's extensive team of PC support technicians and subject matter specialists. Progent's co-managed Help Desk service is based on a co-sourcing support solution utilizing the number one PSA platform for handling help requests and trouble tickets, establishing responsibility, tracking progress, and producing reports. For information about how Progent's Call Center Augmentation Services can enable your company to deliver world-class IT support to your telecommuters, see Progent's Call Desk supplementation Services.
Cybersecurity for At-Home Workers
At-home employees typically use their personal devices and usually operate in an unsecured physical space. This situation multiplies their susceptibility to cyber attacks and calls for careful deployment of corporate firewalls, anti-malware tools, MFA-based identity verification, remote monitoring, thorough end-user education, and the creation of policies based on best practices. Progent's seasoned team of IT security support consultants can help your business to design, configure and manage an effective security solution that protects critical IT resources in networks that incorporate an at-home workforce.
Firewalls allow you to create a network that can be safely accessed by local users as well as by at-home workers, mobile users, vendors, clients, and the public. Next-generation firewall appliances allow you to configure and manage appropriate permissions to different groups of users and to scale your network and modify your security profile as your business evolves and as network attacks become more complex. Progent works with both current and older firewall devices from all major vendors including Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. For details about Progent's firewall support expertise, see firewall support services.
Online Endpoint Security Monitoring makes it possible to track the disparate computers used by an at-home workforce and either block or spot and mitigate modern cyber attacks such as ransomware. With ProSight Active Security Monitoring (ASM) services, a small-footprint software agent is put on each protected endpoint device, monitoring all activity and using state-of-the-art machine learning and full execution context from SentinelOne to identify zero-day attacks before they can spread. When an attack is spotted, ProSight ASM immediately disconnects the infected endpoint from the corporate network to quarantine the malware. Since the ProSight Active Security Monitoring agent is self-contained, endpoints stay protected even when they are offline. Progent is a SentinelOne Partner, dealer, and integrator. For more information about ProSight ASM, refer to remote endpoint monitoring for teleworkers.
Progent's Duo authentication Services utilize Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication. Duo supports single-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. Using Duo 2FA, when you log into a protected application and enter your password you are asked to confirm your identity via a device that only you have and that is accessed using a different network channel. A wide range of devices can be utilized as this second means of ID validation including an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You may designate several validation devices. To learn more about Duo identity authentication services, refer to Cisco Duo MFA two-factor authentication services for teleworkers.
Security Audits can evaluate the exposure of your information system to all types of outside and local security threats for a network that includes telecommuters. Progent can run online, automated security analysis scanning for rapidly and economically uncovering a broad range of security weaknesses that can be surfaced over the Internet. Progent's security audit experts, which can be managed by data security professionals with top certifications including CISM, ISSAP, and GIAC, can help your company to evaluate your workflows and policies and assess your network infrastructure to allow you to implement top-level protection for your an at-home workforce.
Horizon3.ai's NodeZero Pentest Platform is a leading-edge penetration test (pentest) product family that can deliver autonomous threat assessment of your at-home connectivity solution and your internal and perimeter networks so you can find, prioritize, remediate, and verify security vulnerabilities before threat actors can exploit them. Progent can help you to use NodeZero to carry out comprehensive pentests of your network perimeter and your internal network so you can evaluate your present security posture. Progent can also help you to harden your existing network security and can help you to design and deploy a cohesive cybersecurity strategy that streamlines management and provides optimum protection for on-premises, cloud-based, remote, and perimeter IT assets. To learn more information about Progent's vulnerability analysis services based on on NodeZero's penetration test products, see Consulting Support for NodeZero's PEN Test Products.
Download White Paper: Securing a Work-From-Home Environment
To read or download a white paper describing key areas to focus on for securing a network that supports telecommuters, click:
Securing a Work-From-Home Environment White Paper. (PDF - 2.4 MB)
Data Protection Solutions for Telecommuters
The field of Data Protection covers backing up and recovering vital information in order to prevent data loss and reduce recovery time and effort in case of storage system failures due to equipment issues, programming hiccups, human error, cyber attack, or any other reason. Reliable data protection strategies can be especially difficult to design and maintain in hybrid networks that combine private data centers, cloud resources, and an at-home workforce.
- Backup/Recovery solutions for teleworkers must address diverse types of user-owned endpoint devices. Progent offers fast remote access to consultants familiar with a broad range of platforms for protection Windows, Apple Mac and Linux/UNIX powered servers and desktops as well as notebooks, iPads and smartphones. Leading backup/recovery solutions supported by Progent's backup/recovery experts include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, CrashPlan, Mozy, and Time Machine. To protect resources spread across a wide area network, Progent offers ProSight Data Protection Services (DPS), a backup/recovery subscription service that utilizes cloud storage and features fine-grained restore and unified management capabilities.
- Disaster Recovery/Business Continuity plans commonly envision scenarios that call for a quick switch to a work-at-home environment. Progent's expert disaster recovery preparedness consultants and business continuity planning consultants can help your company to create, document and validate a DR/BC plan that addresses the logistics of moving to telecommuting.
Unified Management for Teleworkers
Microsoft has renamed and reshuffled its endpoint management platforms under the title Endpoint Manager, which encompasses Intune for cloud-based management of remote endpoints and Configuration Manager for managing onsite computers. Endpoint Manager features a centralized platform for safeguarding corporate data by managing on-premises, mobile, and home-based endpoints.
Intune
Intune is part of Microsoft's Endpoint Management family that also features Microsoft Configuration Manager. Intune is a cloud-based service for managing and protecting remote computers and software. Managed endpoint devices can be user owned or company owned. Network administrators managing the endpoint devices of telecommuters can use Intune to deploy and authenticate apps on devices, push patches and certificates, set up policies for accessing information and networks, set passwords, create VPN connections, determine how home-based workers share information, establish threat protection, verify security compliance, and erase corporate information from lost, stolen or decommissioned devices. Intune can be used with iOS/iPadOS, Google Android, Windows, and macOS/OS X endpoints. For details about Intune and how Progent can help you to use Microsoft's Endpoint Management to manage the endpoint computers of your at-home workers, go to Intune remote device management experts.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified Mobile Device Management platform that allows network managers to keep remote endpoints up to date and secure. Workspace ONE uses VMware AirWatch for unified endpoint administration along with VMware's Horizon virtual application delivery technology for authorization control, application management, and setup management of endpoint devices. Workspace ONE operates with devices powered by Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises product through a one-time purchase. Key features of Workspace ONE include rapid remote deployment of out-of-the-box laptops, immediate onboarding of new users, policy setting and enforcement for all categories of devices, unifies management reporting and analytics, an email encryption gateway, and tight integration with Microsoft applications and cloud services. To learn about Progent's expertise for VMware Workspace ONE, refer to VMware Workspace ONE mobile endpoint management consultants.
Contact Progent for Remote Workforce Expertise
To contact Progent about creating and maintaining an efficient telecommuter environment for your Bristol, United Kingdom organization, call
An index of content::
CRISC Certified Network Risk and Information Systems Control Architect Specialist
Professionals CRISC Risk and Information Systems Control
Progent offers the services of a CRISC-certified risk management expert to assist you to design and deploy an enterprise risk management strategy based on best practices identified by CRISC and crafted to align with your company's risk appetite, business goals, and budgetary guidelines.
Online Consulting Remote Support
Cisco and Microsoft Onsite Support Setup and Support
For mid-size companies looking for IT consulting services, Progent can deliver an array of alternatives including local service, remote assistance, off-site Help Desk, 24x7 support with remote system monitoring, emergency staffing, business relocation support, application programming, and professional consulting. For midsize businesses in California or other areas serviced by Progent's onsite consultants, Progent provides expert on-premises help for fixing technical issues rapidly and affordably.
Consultant Services Citrix Essentials
Citrix Lab Manager Specialist
Progent's Citrix-certified experts can assist you to assess the strategic benefits of the various editions of Essentials for Hyper-V, help you to integrate Citrix administration tools with your Microsoft Hyper-V network, and demonstrate to you how to use Citrix Essentials for Hyper-V to improve the performance, uptime, flexibility, and fault tolerance of your virtualized environment while lowering the cost of equipment and operations and streamlining administrative tasks.
Cisco AnyConnect Specialist
Firepower Services Computer Consulting
Progent's experienced Cisco network security consulting professionals provide high-level PIX Firewall and ASA Firewall consulting services covering architecture, integration, and management of Cisco firewall and Cisco security technology. The PIX and ASA Series of Cisco firewalls delivers strong user and software policy enforcement, mutlivector attack protection, and safe access services. Ranging from compact, easy-to-install desktop appliances for small and home businesses to scalable gigabit appliances, Cisco PIX Firewall and ASA Firewalls provide a high level of security, performance, and high reliability for network environments of all sizes. PIX and ASA Firewalls are based on a hardened, specially designed platform, minimizing common OS-specific security holes.
Multi-site System Consultant
Sarbane Oxley Compliance Professional
For large businesses, Progent can leverage in-house network support groups by providing world-class experience in supporting key Microsoft and Cisco technologies. Progent's certified experts can provide Enterprise Active Directory help, Exchange Server 2010 support, SharePoint Server expertise, and Microsoft SQL Server consulting. For the national or worldwide businesses with branches, Progent can act as a seamless nearby extension of enterprise IT management. Progent's enterprise support services include corporate-wide security, online branch office support, system design, Sarbox conformance, project planning, and top-level service for multiple location office environments powered by Enterprise Windows. Progent can provide field consultants and specialists to assist with a campus relocation or office move, or a system architect to assist with building or using an Internet Data Center or Hosting Facility.
VMware Site Recovery Manager Compliance Consultant
VMware VCDX Professionals
VMware's market leading Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and verify a repeatable workflow for recovering applications and services quickly after an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, updates and patches and can generate audit reports to verify complete service restoration, validate SLAs and prove DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist you to plan, deploy, test and manage a DR solution based on VMware SRM.
ProSight Reporting Remote Infrastructure Management IT Services
24-7 ProSight Reporting ConnectWise Manage Ticketing Technical Support
ProSight Reporting is a growing line of in-depth reporting utilities designed to integrate with the industry's leading ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Microsoft Windows 11 Upgrade Computer Consultancy Firms
Windows 11 Microsoft Deployment Toolkit Professional
Progent's Windows 11 experts can provide an array of services for Windows 11 such as cloud and hybrid solutions, mobile device management, teleworker access, data and identity security, streamlined deployment, and Help Desk services.
ProSight Reporting SentinelOne Remote Network Monitoring Specialist
ProSight Reporting ConnectWise Automate Consultant
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Technology Professional macOS Online Troubleshooting
macOS Configuration Services
Progent offers nationwide remote help and troubleshooting services for businesses who operate macOS and OS X environments or whose IT systems feature a mix of Apple Mac and Microsoft products. Progent's consultants can provide Mac clients a variety of services including desktop assistance, upgrading to the most recent version of macOS from other earlier versions of macOS or OS X, plus help with Mac application software. Progent can also help you with Apple iPhone and iPad synchronization and troubleshooting, or migrating to iCloud. Remote network consulting offers maximum leverage for your IT budget by preserving user efficiency and limiting the hours billed for network analysis and repair. Advanced remote access technology and skilled service specialists and consultants combine to enable Progent to handle the majority of IT issues without wasting time and expense by going to your location. In most of situations your IT problems can be dealt with by telephone or via a combination of phone support and online access. Progent can put you in touch with Cisco CCIE network experts and CISA and CISM certified security specialists to help you with the most difficult system issues.
After Hours Consulting Infor SyteLine CloudSuite Quality Control
Infor SyteLine CloudSuite Customer Service Consultant
Infor CloudSuite Industrial, previously known as SyteLine, is an ERP platform that embodies more than a quarter century of experience helping manufacturing and distribution companies to simplify complex supply chains and improve the efficiency of key business processes in order to bring products to market quickly and meet customer commitments dependably. Progent offers the skills of an ERP consultant with over 20 years of experience with the Infor CloudSuite Industrial/SyteLine product family. Progent offers online or on-premises services that spans from occasional advice to comprehensive solution planning and project management outsourcing or co-sourcing. Sample consulting services offered by Progent for Infor CloudSuite Industrial include implementation, upgrades, business analysis, application development, Configure/Price/ Quote, web site integration, troubleshooting, ETL, Amazon AWS integration, training, and database administration.
Technology Professional VMware vCloud Suite
VMware ESXi Hypervisor Technology Professional
Progent offers the support of a certified VMware VCDX consultant to help you design, deploy, manage and troubleshoot VMware vSphere and vCloud-based virtualization solution for on-premises networks, cloud environments, or hybrid deployments. Progent offers world-class knowledge for deploying and integrating VMware Site Recovery Manager and VMware's NSX network virtualization platform for disaster recovery and business continuity. Progent offers in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and hybrid cloud solutions that deliver high availability, data security, and application mobility.
Microsoft LCS Server 2007 Online Consulting
Microsoft LCS Server Instant Messaging Network Consultants
Microsoft Office Communications Server delivers IM and presence in a scalable, world-class package featuring advanced security, seamless compatibility with popular Microsoft products, an expandable, industry-standard development platform, and compliance with regulatory requirements such as HIPAA, SOX, and Gramm-Leach-Bliley. Your organization can benefit from cost savings and improved business efficiencies, enhanced worker productivity, and better IP protection with this simple-to-manage, highly available IM platform. Effective implementations of Office Communications Server require extensive planning and thought prior to roll out. Progent's Microsoft-certified consultants can provide the skill needed to realize all the benefits of Microsoft Office Communications Server throughout your whole organization.
Microsoft Expert Reports Power BI on Azure VMs
Development Companies Power BI Dashboards
Progent's Power BI experts can assist you to design, deploy, manage, enhance or troubleshoot your Power BI business analytics solution. Progent can also help you to organize your source data for Power BI visualizations. Progent can show you how to build and administer a local, cloud, or hybrid network model for Power BI.
IT Consulting SCCM 2012 Intune Integration
SCCM 2012 Policy Settings IT Consultants
Progent's Microsoft-certified consultants can assist you to plan for, implement, and operate System Center 2012 R2 Configuration Manager. Progent can help you to upgrade efficiently to SCCM 2012 from an older device management platform or help you to enhance your current SCCM 2012 ecosystem to support your evolving IT needs. Also, Progent can help you to create an infrastructure that takes full advantage of SCCM 2012 by delivering expertise with associated Microsoft technologies such as Active Directory Domain Services, SQL SSRS, and Internet Information Services.
ISA 2004 Firewall Integration
Help and Support Microsoft ISA Server
Progent's Microsoft-certified ISA Server consultants have extensive backgrounds creating Microsoft-based security designs for IT networks with many locations, remote workers, and line-of-business eCommerce applications. A Progent ISA Server engineer is ready to help your small or mid-size company plan and implement a configuration of ISA Server 2004 that meets your information protection needs without limiting your network.
Hornetsecurity Altaro 365 Total SharePoint Backup Computer Consultant
Hornetsecurity Altaro 365 Total OneDrive Backup Online Support Services
Progent is a certified Hornetsecurity/Altaro partner and can design, install, and manage a deployment of 365 Total Backup to protect your Microsoft 365 mailboxes, files residing within your company's OneDrive Accounts and SharePoint Document Libraries, Teams Chats, plus files on Windows endpoints.
System Center Operations Manager Onsite Technical Support
Information Technology Consulting SCOM Infrastructure Monitoring
Progent's Microsoft-certified consultants have over a decade of background designing, deploying, enhancing and troubleshooting SCOM environments and offer organizations of any size advanced remote or onsite consulting support for SCOM 2012. Progent can help you to plan a topology for SCOM 2012 servers that delivers the responsiveness and availability needed to watch over your IT resources effectively, whether your datacenters are onsite, cloud-based, or a mixed environment. Progent can also assist you to import and customize Microsoft SCOM 2012 management packs based on best practices for tracking network fabric as well as Microsoft and 3rd-party apps and services. Also, Progent can deliver responsive remote or onsite technical support to assist you to fix critical issues uncovered by SCOM 2012.
BSD Integration Specialist
NetBSD Information Technology Installation Service
Progent's UNIX platform support services offer small companies and developers assistance with managing and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-powered networks. Progent offers your organization access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This wide array of experience provides you with a convenient one-stop source to show you how to create and maintain a protected and reliable cross-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by combining Windows with popular versions of UNIX including Apple macOS and OS X, Sun Solaris, AIX, HP-UX (Hewlett Packard UNIX), BSD, SCO UNIX and SGI/Irix or major Linux platforms including RedHat, SuSE Linux, Debian-GNU and Mandrake.
Maze ransomware hot line Consultant
Biggest Snatch ransomware hot line Consultant
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery consultant who can assist you to halt the spread of an active ransomware attack. Call 800-462-8800
IT Services for Network Service Firms Outsourcing
Network Consulting Consulting for IT Service Providers
Progent's Support for IT Service Firms lets you take advantage of Progent's consulting engineers while retaining your own brand as a transparent extension of your IT consulting staff.
Access Design
Microsoft Access migration Consult
Progent offers economical remote consulting services for all releases of Microsoft Office Access including desktop and browser-based versions and can provide advanced support for Access application programming, database migration, performance optimization, report design, and maintenance. Progent also can provide custom online training for Office Access application programming and database administration.
IoT sensors patch management Consultant
Technology Professional Patch management services
Progent's support services for software/firmware update management provide businesses of any size a versatile and affordable solution for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your virtual and physical; servers, such as printers, network appliances like switches and wireless access points, and Internet-of-Things devices such as sensors and robotics.
Online Consulting Lync Server 2013
Microsoft Lync 2013 Remote Support
Lync Server 2013, now called Skype for Business, allows organizations of all sizes to create a manageable and protected communications ecosystem that permits a Bring-Your-Own-Device computing style with instant messaging (IM), real-time presence, web meetings with app sharing, and both IP-based and PSTN telephony across a broad assortment of stationary PCs and mobile clients. Progent's Microsoft-certified Lync Server 2013 consultants and network architects can help your company to evaluate the business benefits of Lync 2013, create an on-premises, cloud-resident (with Microsoft Lync Online) or hybrid topology appropriate for your present and long-term goals, deploy Lync Server 2013 so as to speed up your ROI, and deliver custom webinar and onsite training to your management staff and users. Progent offers in-depth expertise in key pieces of a Lync 2013 solution that include Microsoft Windows Server, SQL Server and Exchange Server, and Progent can help your organization to combine Lync 2013 with popular Office and Microsoft 365 apps including Outlook and PowerPoint.
Consulting Work at Home Cybersecurity
Remote Workers Cybersecurity Consultant
Progent can assist small and medium-size businesses to configure security protection systems and provide cleanup services to support remote workers.
Windows 10 OneDrive Configuration
Windows 10 Configuration Technical Support Services
Progent's Windows consulting experts can assist organizations of all sizes to evaluate Windows 10 or to migrate to Windows 10 from an older release of Microsoft Windows. Online and onsite assessment and upgrade services for Microsoft Windows 10 provided by Progent's consultants include Return on Investment analysis, project supervision, application and driver compatibility testing, pilot systems, virtualization strategies, Cloud integration, mobile device management and synchronization, telecommuter access, security and compliance, streamlined deployment and administration, infrastructure design, Wi-Fi support, disaster recovery planning, webinar training for network management staff and users, and ongoing Call Center support services.
Double-Take Replication Technical Support Services
Double-Take Replication Support and Integration
DoubleTake/Carbonite Software publishes a selection of tools designed to provide small companies a variety of affordable solutions for replicating and restoring vital applications such as Microsoft Exchange Server, Microsoft SQL, Blackberry, and Microsoft Office SharePoint. Progent's disaster recovery planning experts have extensive backgrounds integrating DoubleTake/Carbonite products into small company IT networks to create a high level of fault tolerance and business continuity readiness at a budget-friendly cost.
Remote Technical Support Hyper-V Security
Consultancy ProSight ESP Ransomware Defense
Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering via leading-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware.
Lync Server 2013 and iPhone Consultant Services
Microsoft Experts Lync Server 2013 and iPad Technology Professional
Lync Server 2013, renamed Skype for Business, enables businesses of any size to create a centrally managed and secure communications ecosystem that permits a Bring-Your-Own-Device computing model with instant messaging, presence, web conferencing with app sharing and whiteboard, and both IP and PSTN calling enabled for a broad range of stationary PCs and mobile endpoints. Progent's certified Lync 2013 experts and system integrators can assist you to assess the advantages of Lync 2013, create an in-house, cloud-resident (via Lync Online) or hybrid topology appropriate for your current and long-term plans, implement Lync Server 2013 in a way that expedites your return on investment, and provide live online and onsite training to your management team and users. Progent offers in-depth expertise in critical pieces of a Lync Server 2013 solution that include Microsoft Windows Server, SQL Server and Exchange, and Progent can assist you to combine Lync Server 2013 with key Microsoft 365 applications such as Outlook clients and PowerPoint.
Palo Alto Networks PA-220 Series Firewalls Security Contractor
Palo Alto Networks DNS Security Cybersecurity Group
Progent's Palo Alto Networks firewall experts can show you how to choose, deploy, and manage Palo Alto Networks PA-Series firewalls to create a next-generation security environment that extends across your on-premises and cloud-based assets and guards any user anywhere with any device.
Microsoft Access desktop Designer
Microsoft Access software programming Engineer
Progent can provide affordable online consulting services for all releases of Office Access including Access desktop and Access Web App and offers expert assistance for application development, database migration, performance tuning, report design, and maintenance. Progent also can provide tailored webinar classes for Access application programming and DBA services.
Ubiquiti UniFi Wave 2 WiFi AP Technology Professional
Ubiquiti UniFi Controller Professional
Progent can provide quick access to the skills of veteran wireless consultants who can assist you to assess the benefits of Ubiquiti UniFi wireless access points for your business and help you to design, install, manage, and troubleshoot your UniFi wireless network. Progent can also conduct a wireless site survey to help you to choose, provision, and place UniFi Wi-Fi access points for optimal signal coverage and performance.
Biggest Redhat Linux Consulting Services
Mandriva Linux Engineer
Progent's Linux support services provide small and mid-size businesses and developers support for managing and maintaining Linux computers that operate with Microsoft-powered networks. Progent can give your business access to Linux consultants, support professionals premier by Microsoft and Cisco, and security experts with CISA and CISSP credentials. This wide range of expertise offers you a convenient single source to help you create and maintain a protected and reliable mixed-platform connectivity and communications solution that allows Linux and Microsoft interoperability by integrating Microsoft Windows with major Linux variations such as RedHat, SUSE, CentOS Linux, Ubuntu, PCLinuxOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware.
Offsite Workforce Cybersecurity Online Support Services
Offsite Workforce Endpoint Security Computer Engineer
Progent can help small and mid-size businesses to implement endpoint security defense solutions and deliver cleanup expertise to support remote workers.
NodeZero PEN Testing Audit
NodeZero Certified Cybersecurity Pen Testing Cybersecurity Contractor
Progent's certified cybersecurity consultants can run NodeZero-based PEN tests to verify your security monitoring and protection tools and policies are correctly configured and effective.
Small Medium Business Computer Network Support Companies
Midsized Company Information Technology Outsourcing Firms
Progent provides network support for medium size companies who have 100 to 250 system users. The medium size business or office has traditionally been an overlooked segment of the market for IT support services. The overhead and service delivery models of large outside service organizations make them excessively costly for the ordinary small business or small medium business (SMB), which commonly has a minimal information technology budget with which to support an information system whose complexity and capability are often similar to the networks of much larger enterprises. Progent's service delivery model, which takes great advantage of remote support, virtual office technology and proactive server monitoring, dramatically lowers the IT maintenance expenses of a small-medium business while offering the small company with enterprise-level support from professional, IT experts knowledgeable in a broad range of midsized business network solutions. If your mid-sized organization or small business is looking for levels of network help appropriate for a mid-size organization without budgeting big-company prices, you need Progent.
Top Quality FreeBSD Outsourcing
OpenBSD Technicians
Progent's UNIX family support services provide small businesses and developers help with administering and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-based networks. Progent offers your organization access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This broad range of expertise offers you a convenient single source to help you create and manage a secure and robust mixed-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by integrating Windows with popular versions of UNIX including Apple macOS and OS X, Sun Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO UNIX and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms including RedHat, SuSE Linux, Debian-GNU and Mandrake.
SharePoint Server 2013 Technical Support Services
SharePoint Online Online Technical Support
Progent has been providing SharePoint consulting services since the initial product was published over two decades ago, and Progent has the breadth and depth of IT knowledge to help organizations of all sizes to design and carry out a SharePoint Server 2013 installation and develop SharePoint 2013 applications that add substantial business benefit to your information network. Progent's Microsoft-certified consulting team can assist your company to assess the risks and benefits of migrating to SharePoint 2013 or SharePoint Online from earlier releases of SharePoint or from a different collaboration solution; decide whether an on-premises, Cloud-based or hybrid deployment is best suited for your organization; and select the right version of SharePoint 2013 for your applications. Progent can provide full project management support or can help in specific tasks associated with your SharePoint 2013 migration.
Small Office Consolidate
Open Now Small Business Consulting Companies
For small organizations considering Progent's IT outsourcing, design expertise, or technical support offerings, call 800-993-9400 or e-mail information@progent.com.
Urgent Offsite Workforce Security Computer Consultants
At Home Workers Cybersecurity Computer Engineer
Progent can help small and medium-size businesses to install endpoint security protection solutions and provide response expertise required for telecommuters.
Microsoft Dynamics GP Upgrade Planning Consult
Dynamics GP System Update Engineers
Progent's consultants have delivered support for Dynamics GP and Great Plains ERP software for more than 20 years and Progent has delivered integration, software development, training, and debugging services since the product's debut. Progent can provide advanced support for updating legacy Dynamics GP ERP systems. Progent can assist you to design, validate, and carry out a cost-effective upgrade from a an outdated release to the newest release of Dynamics GP.
ISA 2004 Enterprise Edition Server Support and Help
24x7 ISA 2004 Enterprise Edition Server Support and Setup
Progent's Microsoft certified professionals offer small and midsize companies expertise for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront Threat Management Gateway and Internet Security and Acceleration Servers contain a full featured application-layer aware firewall that can protect your IT system from attack by outside and inside threats. Forefront Threat Management Gateway and ISA Server perform thorough inspection of Internet protocols such as Hypertext Transfer Protocol, which enables these products to detect many threats that can elude ordinary firewalls. The combined firewall and VPN architecture of Forefront TMG and ISA Server support stateful filtering and inspection of all VPN traffic. ISA Servers are the centerpiece of Microsoft's network security strategy, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security consultants can help you strengthen your IT security through expert design and deployment of Forefront Threat Management Gateway and ISA Servers. Progent's Microsoft-certified consultants can assist your company to install Microsoft Forefront Threat Management Gateway 2010, maintain all versions of ISA Server, or migrate smoothly from ISA Server environments to Microsoft Forefront TMG.
Professionals Microsoft Dynamics GP Update
Dynamics GP Upgrade Professional
Progent has delivered support for Microsoft Dynamics GP and Great Plains ERP software for over 20 years and Progent has provided system integration, software development, education, and troubleshooting services since the product's debut. Progent offers high-level expertise for updating out of date Dynamics GP deployments. Progent can help your business to design, validate, and carry out a cost-effective migration from a a legacy version of GP to the current edition of Dynamics GP.
SIP Infrastructure Online Help
VoIP Online Technical Support
Progent's CCIE-certified networking experts offer high-level support for Cisco Unified Communications Manager (formerly CallManager). Progent can assist your organization to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and deploy UCS server failover solutions.
Immediate Maze ransomware recovery Engineer
Consultants Egregor ransomware recovery
Progent's ransomware consultants can help you to assess your ransomware defenses, remotely monitor and protect your network, help with negotiating a settlement with a threat actor, and rebuild an information system damaged by a ransomware cryptoworm like Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Nephilim.
Urgent WatchGuard SSL VPN Security Evaluation
24x7 WatchGuard Firebox T55 Firewall Consultant
Progent offers support services for WatchGuard Firewall/VPN security appliances including the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can help you select, configure, and maintain a WatchGuard Firewall/VPN appliance that aligns with your network security requirements and budget. Progent can help you to manage legacy WatchGuard firewall appliances or upgrade efficiently to current WatchGuard firewalls.
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