Enlarging your telecommuter workforce may have a significant effect on network architecture, security/compliance, and company processes. Progent has 20 years of experience assisting small and mid-size businesses to plan, configure, manage, tune, and troubleshoot IT networks that incorporate at-home workers. Progent can assist your Bristol organization to pick the appropriate technologies and follow leading practices in creating and maintaining a secure virtual solution for teleworkers that promotes teamwork and returns maximum business value. Progent offers support services that go from on demand expertise for getting you past occasional IT bottlenecks to comprehensive project management to help you successfully complete business-critical initiatives.

Progent's consultants can help Bristol, United Kingdom organizations to with any aspect of creating a high-performing work-at-home environment by delivering network infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform customization and training, public cloud connectivity, helpdesk services, data security, data protection solutions, and centralized management.

Network Infrastructure for a Remote Workforce
Integrating the physical and software infrastructure required for an at-home work environment can be especially complicated if you must manage a combination of worker-owned equipment such as desktop computers and laptops, Internet routers, and wireless appliances from different vendors and with a variety of operating systems and firmware releases. Progent's background providing remote help for both legacy and current technologies in virtual office solutions enables you to make efficient use of your existing network infrastructure and offers ready access to expertise for making essential upgrades. Services available from Progent to assist you to create a high-functioning work-at-home ecosystem include:

  • VPN technology makes it possible to establish a safe tunnel for authorized remote workers to access IT assets located at your company data center or in a public cloud. Progent's consultants can assist you to configure and maintain VPN connections between your teleworkers and your key network resources by providing online VPN integration support. For organizations with Cisco's ASA security appliances, Progent's Cisco ASA consultants can assist your telecommuters to set up Cisco's popular AnyConnect client software to provide safe VPN tunneling for a wide selection of endpoint devices such as Microsoft Windows, macOS, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure platforms enable a telecommuter to see and interact with a data center computer's desktop. This gives IT managers substantial control over the computing ecosystem of telecommuters and offers them a consistent and more productive work experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI consulting.
  • Routers attach at-home networks to the Internet and support VPN tunnels, local Wi-Fi connectivity, and firewalls. Progent offers top-tier online consulting for configuring routers from a range of vendors. See router integration services from Cisco-certified experts.
  • Home Wireless networks, often shared by the whole family and visitors, are frequently utilized by at-home employees to access their Internet router for work. This can cause performance as well as cybersecurity issues. Progent can assist businesses to mitigate these problems by delivering expertise like Cisco Aironet integration expertise, Cisco-certified Meraki wireless installation consulting, and Ubiquiti Unifi wireless AP setup help.
  • Internet access methods impact the performance and availability of connections between at-home workers and the corporate data center. Business-critical processes might require backup Internet connections in case the primary connection breaks. Progent offers guidance for picking Internet service providers, choosing appropriate bandwidth and data volume offerings, and configuring redundant Internet connections. See Internet connectivity integration services.

IP Voice Integration for an At-Home Workforce
Expanding the business phone environment to include telecommuters is vital to supporting an effective work-at-home solution. A variety of cloud-based VoIP platforms are used by small and mid-size businesses to support teleworkers. Many enterprises rely on Cisco's modern or legacy products for IP voice solutions. Progent can help businesses of any size to plan or tune a remote VoIP environment that delivers the versatility, transparency and security required for at-home workers. Progent's Cisco-certified CCIE Voice experts can provide advanced support to help organizations tune their existing Cisco IP voice systems to support a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) extends high-end IP telephony capabilities to devices like IP phones, media processing products, Voice over IP gateways, and multimedia apps used across the network. CUCM supports additional mixed media services like unified messaging, video conferencing, and team interaction networks. For details about Progent's Unified Communications Manager expertise, refer to Cisco Unified CM consultants.
  • CallManager is Cisco's legacy call-processing software and has been superseded by Cisco Unified CM or CUCM. Progent's consultants can help your company to support your current CallManager environment or migrate efficiently to Cisco's modern IP telephony solutions. To find out about Progent's expertise for CallManager and Cisco's other older IP voice platforms, see CallManager expertise.
  • Cisco IP Gateways provide integration with public telephony networks and with clients working beyond the corporate perimeter such as telecommuters. Progent can provide consulting expertise for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 series as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
  • Other VoIP Products supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to enhance your wide area network architecture to work with these solutions and provide online integration and debugging expertise.

Voice/Video Conferencing for an At-Home Workforce
A wide range of video conferencing products from leading vendors support virtual discussions, video and voice conferencing, chat, and screen/content sharing for both local users and telecommuters. Many companies use a mix of products to accommodate their different partners and customers. Progent can help you to manage your existing conferencing ecosystem and enhance the productivity of your at-home workforce.

  • Skype for Business is Microsoft's leading communications product that supports presence, instant messaging, audio and video calling and conferencing plus the seamless integration of these functions within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent can provide the expertise of Microsoft-certified consultants who can assist your company to configure and manage Skype for Business client software to accommodate your at-home employees. For details about Progent's support expertise for Skype for Business, see Skype for Business integration services.
  • FaceTime is Apple's multiuser video calling app for iOS, iPadOS, iPod and macOS devices. FaceTime runs on Wi-Fi or cellular Internet connections. Newer editions of FaceTime support as many as 32 concurrent users for video calls. To learn more about Progent's consulting services for Apple FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports remote conferencing for virtually all computing devices. Delivered via Cisco's Webex Cloud, Webex services include sharing specific content or screens, presentations that embed rich media such as Microsoft PowerPoint and Flash videos, network-based capture, plus revision and playback for future reference and training. To learn more about Progent's support services for Webex and for additional video conferencing solutions from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a hub for conversations, contacts, and content with features such as video conferencing, persistent threaded chat, plus data sharing. To learn more about Progent's consulting services for Microsoft Teams and for additional Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
  • Other Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and debugging services for these products and assist your business to optimize your network infrastructure to run them.

Microsoft Integrated Collaboration Software for Telecommuters
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Microsoft Office and Microsoft 365 families, providing a rich environment of applications that deliver a consistent user experience for sharing information across multiple sites and on a broad selection of endpoint computers. Progent has delivered online consulting services for Microsoft SharePoint and Exchange since their first releases and can assist businesses to tune these critical collaboration platforms to maximize the productivity of your at-home workforce.

SharePoint Server Integration Experts for At-Home WorkersSharePoint uses web sites to enable collaboration and knowledge delivery by offering policy-driven access to data, business processes, and utilities for looking through company-wide information silos. SharePoint enables you to build protected web portals that allows at-home workforce to view and edit consolidated corporate intelligence by means of Intranets (Wikis), Blogs, social networking sites, and Web Parts (Widgets). For details about Progent's SharePoint consulting services, go to SharePoint integration and application development consulting.

Exchange Configuration Experts for Remote WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange expertise, go to deployment expertise for Exchange.

Microsoft Onedrive Deployment Consultants for Remote WorkersOneDrive is Microsoft's collaborative cloud storage service, comparable to GoogleDrive. Remote workers can store files to OneDrive, and co-workers anywhere can retrieve them securely via a web browser. Included with Office and Microsoft 365, OneDrive allows remote workers to jointly author documents. Edits created offline are automatically synced when you go back online. To learn about Progent's consulting services for OneDrive, see Microsoft Onedrive configuration consulting.

Public Cloud Integration for Telecommuters
Progent can provide fast and affordable remote support for enabling businesses to build, manage and repair cohesive network models that incorporate internal data centers, telecommuters, branches, and cloud services. Progent offers expertise for all modes of cloud service including Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help telecommuters fix problems with public cloud access, authentication, and cybersecurity.

Microsoft Azure Integration Services for TelecommutersAzure is a leading family of public cloud services that allows you to utilize infrastructure, servers, and key apps hosted on Microsoft's extensive cloud. Azure features more than one hundred cloud-based services such as the ability to host Windows and Linux-powered virtual machines, scalable cloud storage, email and messaging, app development with Visual Studio, and backup/restore. Progent can help you to set up VMs on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, unify identity management with Azure AD, and design backup and restore solutions with Azure Backup. Progent can also help you create secure connections to Azure for remote workers by setting up and troubleshooting firewalls and VPN IPsec tunnels. For information about Progent's consulting services for Azure, refer to Microsoft Azure expertise.

Microsoft 365 Integration Services for TelecommutersMicrosoft 365, formerly called Office 365, is Microsoft's growing family of business productivity software and cloud-based services available on a subscription basis. Microsoft apps and cloud services are marketed in a variety of plans designed for customers ranging from students and small offices to major enterprises. Progent offers fast and affordable online contact with experts knowledgeable about Microsoft 365-compatible clients based on Windows, Mac, iOS, and Google Android operating systems. Progent can help your business to evaluate the numerous subscription bundles available for Microsoft 365 and deploy 365 applications for your at-home workers in a way that delivers top business value. To find out about Progent's expertise for Microsoft 365, go to Microsoft 365 consulting services.

Exchange Online Integration for Remote WorkersMicrosoft 365 Exchange Online is one of the most widely used cloud-based applications in Azure-hosted Microsoft 365 product suite. Exchange Online provides the advantages of lower spending for physical infrastructure, simplified management, on-demand scaling, high reliability, and additional advantages associated with cloud computing. Microsoft has engineered Exchange Online to operate seamlessly with on-premises Exchange environments, allowing you to create hybrid cloud/onsite information systems. Progent's certified Exchange experts are available for occasional help to get you past tough IT bottlenecks and also offer comprehensive project management outsourcing to ensure your teleworkers have convenient and safe access to your Microsoft 365 Exchange Online environment. For details Progent's expertise for Exchange Online, see Microsoft 365 Exchange Online integration and support expertise.

Amazon AWS Integration for At-Home WorkersAmazon Web Services (AWS) is a pioneer in the public cloud market and is the industry's top provider of cloud-based services. Progent can provide rapid and economical online access to cloud integration experts who can help your business to design, implement, manage, and troubleshoot hybrid IT networks that incorporate Amazon AWS cloud services with on-premises resources and with other popular cloud platforms like Azure. Progent also can provide access to Cisco-certified CCIE networking consultants to help your company to create a high-availability network architecture so your users have a consistent computing environment regardless of whether they are working from your main office, a remote branch, from home, or on the move. For details about Progent's consulting expertise for Amazon AWS, visit Amazon AWS consulting services.

Google Cloud Platform Integration Services for TelecommutersGoogle Cloud is a popular collection of cloud computing services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco consulting experts can help you to extend your existing IT resources with the Google Cloud Platform, and Progent's DBA consultants can help you make your critical apps cloud ready so your at-home workers can take full advantage of Google Cloud services. Progent can help your organization to deploy VMs on Google Cloud Compute Engine, design an efficient storage system with Google Cloud Storage, and streamline identity control for teleworkers with Google Cloud Identity services. Progent's consultants can also help you to utilize GCP's management technology to administer and track your GCP ecosystem. To find out, refer to Google Cloud Platform integration expertise.

Help Desk Services for At-Home Workers
A sudden, company-wide switchover to a telecommuter business model, which might be driven by an epidemic or as a component of a disaster recovery/business continuity preparedness plan, can overstretch even a high-performing in-house Call Desk. Progent's Help Desk services allow organizations of any size to outsource or supplement their Help Desk by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Help Desk Call Center support services leverage Progent's nationwide team of remote technical support experts combined with enterprise-class trouble ticketing and tracking technology to provide an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 PC support from initial help requests through trouble ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to check or edit the status of their active trouble tickets, enter information, and upload screen captures or attachments. Desktop support services are provided at a substantial discount off Progent's ordinary Level 1 desktop support charges, and Progent offers optional fast hand-off to Level 2 and Level 3 IT experts to resolve advanced problems. For details, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Help Desk Supplemental Service allows you to augment your existing Call Center team by sharing delivery of Help Desk Call Center services transparently between your in-house IT support staff and Progent's nationwide pool of PC support engineers and subject matter specialists. Progent's shared Call Center service uses a co-sourcing support solution utilizing the leading professional services automation platform for handling service requests and trouble tickets, establishing ownership, monitoring progress, and producing management reports. To find out how Progent's Help Desk Call Center Augmentation Services can enable your company to deliver world-class IT support to your telecommuters, go to Progent's Call Center supplementation Services.

Security for Remote Workers
At-home employees commonly use their personal computing devices and usually operate in an unsecured physical area. This multiplies their vulnerability to cyber attacks and requires judicious deployment of firewalls, AV tools, MFA-based identity verification, remote endpoint monitoring, thorough end-user education, and the creation of security policies based on leading practices. Progent's veteran roster of cybersecurity solutions consultants can help you to design, implement and maintain an effective security solution that protects vital IT resources in networks that incorporate remote workers.

Firewall Integration Services for At-Home WorkersFirewalls enable companies to create a network environment that can be securely utilized by on-premises users as well as by an at-home workforce, mobile workers, suppliers, customers, and the public. Modern firewall devices allow you to configure and manage appropriate permissions to different groups of users and to scale your IT network and modify your cybersecurity posture as your business evolves and as network attacks become more complex. Progent supports both new and older security appliances from all leading manufacturers including Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. For details about Progent's firewall configuration services, see firewall configuration and support expertise.

Remote Security Monitoring and Management Services for At-Home WorkersOnline Endpoint Security Monitoring makes it easy to watch over the various computers used by teleworkers and either block or identify and mitigate modern cyber attacks such as ransomware. With ProSight Active Security Monitoring (ASM) services, a small-footprint software agent is installed on each protected endpoint device, monitoring all activity and using advanced AI technology from SentinelOne to identify new attacks at inception. When an attack is spotted, ProSight ASM instantly disconnects the impacted device from the corporate network to contain the threat. Because the ProSight Active Security Monitoring agent is self-contained, endpoint devices stay protected even when they are not connected to the Internet. Progent is a SentinelOne Partner, dealer, and integrator. For details about ProSight Active Security Monitoring, refer to remote endpoint security monitoring for an at-home workforce.

Two-factor Authentication Services for At-Home WorkersProgent's Duo MFA Service Plans utilize Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication (2FA). Duo enables one-tap identity verification on iOS, Google Android, and other personal devices. With Duo 2FA, whenever you sign into a protected application and give your password you are requested to verify your identity on a device that only you possess and that uses a different ("out-of-band") network channel. A wide range of out-of-band devices can be used as this second form of authentication such as a smartphone or watch, a hardware token, a landline phone, etc. You can designate several validation devices. For details about Duo identity authentication services, refer to Cisco Duo MFA two-factor authentication (2FA) services for teleworkers.

Security Audit Services for At-Home WorkersSecurity Audits can evaluate the exposure of your information system to all classes of outside and internal security threats for a network that includes an at-home workforce. Progent can deploy online, automated cybersecurity inventory scanning for rapidly and economically detecting a broad range of security holes that can be found over the Internet. Progent's endpoint security assessment consulting services, which can be managed by security experts with advanced certifications including CISA, ISSAP, and GIAC, can help your business to audit your workflows and policies and review your IT architecture to enable you to design the highest level of protection for your an at-home workforce.

NodeZero Pen Testing for At-Home WorkersHorizon3.ai's NodeZero Penetration Testing Platform is a cutting-edge penetration test (pentest) product family that can deliver autonomous testing of your at-home environment as well as your internal and perimeter networks so you can find, prioritize, remediate, and confirm security vulnerabilities before threat actors can take advantage of them. Progent can help you to deploy NodeZero to perform thorough penetration tests of your network perimeter and your internal network in order to determine your present security posture. Progent can also assist you to harden your network security and can help you to plan and deploy a cohesive cybersecurity strategy that streamlines management and delivers optimum cyber defense for on-prem, cloud-based, at-home, and perimeter IT assets. To find out more details about Progent's vulnerability analysis services based on on NodeZero's PEN test products, visit Consulting Support for NodeZero's Penetration Test Products.

Download White Paper: Protecting a Work-From-Home Network
To read or download a white paper about key things to focus on for securing a network that supports work-from-home staff, click:
Protecting a Work-From-Home Environment White Paper. (PDF - 2.4 MB)

Data Protection for Teleworkers
Data Protection involves backing up and recovering critical data in order to avoid data loss and minimize recovery time and effort in case of storage system failures resulting from hardware breakdowns, software hiccups, user mistakes, cyber attack, or any other reason. Reliable data protection strategies can be especially challenging to architect and maintain in hybrid environments that incorporate local data centers, cloud resources, and at-home workers.

  • Backup/Recovery solutions for remote workers must address diverse kinds of user-owned endpoints. Progent can provide quick online help from experts knowledgeable about a wide array of platforms for backing up Microsoft Windows, Apple Mac and Linux/UNIX powered servers and desktop computers as well as laptops, tablets and handhelds. Leading backup/restore solutions supported by Progent's data protection consultants include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, CrashPlan, Retrospect, and Time Machine. To back up data spread across a wide area network, Progent can provide ProSight Data Protection Services (DPS), a backup/recovery service that uses cloud-based storage and features fine-grained restore and centralized management capabilities.
  • Disaster Recovery/Business Continuity plans typically anticipate scenarios that call for a rapid changeover to telecommuting. Progent's expert disaster recovery planning experts and business continuity specialists can help your business to develop, document and validate a DR/BC strategy that addresses the logistics of moving to telecommuting.

Unified Management for Teleworkers
Microsoft has renamed and reshuffled its endpoint management platforms under the title Microsoft Endpoint Manager, which encompasses Intune for cloud-based management of mobile and remote devices and Configuration Manager for managing on-premises endpoints. Endpoint Manager features a centralized environment for protecting corporate data by controlling local, mobile, and home-based endpoint devices.

Intune
Intune is a component of Microsoft's Endpoint Management family that also features Configuration Manager. Intune is a cloud service for managing and protecting off-premises devices and applications. Managed endpoint devices can be user owned or business owned. Network admins managing the enrolled endpoint devices of telecommuters can utilize Intune to deploy and authenticate applications on managed devices, push updates and certificates, configure rules for accessing data and networks, manage passwords, create VPN tunnels, control how teleworkers share data, set up threat protection, verify security compliance, and erase corporate data from missing, stolen or decommissioned endpoint devices. Intune works with Apple iOS, Android, Windows, and macOS/OS X devices. To learn about Intune and how Progent can assist you to use Microsoft's Endpoint Management to administer the endpoint computers of your at-home workers, visit Intune mobile endpoint management expertise.

VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management product that allows network managers to keep offsite endpoints current and secure. Workspace ONE uses VMware AirWatch for centralized endpoint management combined with VMware's Horizon virtual software delivery technology for access control, application management, and setup management of endpoint devices. Workspace ONE operates with endpoints based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises deployment through a perpetual license. Top capabilities of Workspace ONE include rapid over-the-air deployment of new notebooks, immediate onboarding of new employees, policy set up and enforcement for all classes of devices, aggregated reporting and performance analytics, email encryption, and integration with Microsoft applications and cloud-based products. To find out about Progent's support for VMware Workspace ONE, see VMware Workspace ONE mobile endpoint management consultants.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and managing a productive telecommuter environment for your Bristol, United Kingdom organization, phone 1-800-993-9400 or visit Contact Progent.