Expanding your at-home workforce may have a significant effect on IT architecture, security/compliance, and corporate processes. Progent has 20 years of background helping SMBs to design, configure, administer, tune, and troubleshoot IT environments that support at-home workers. Progent can assist your Bristol organization to select the appropriate technologies and adhere to leading practices in creating and operating a safe virtual solution for telecommuters that promotes collaboration and returns top business value. Progent can provide services ranging from as-needed expertise for helping you over occasional technical bottlenecks to full project management to help you successfully complete business-critical initiatives.

Progent's consultants can help Bristol, United Kingdom organizations to with any facet of creating a high-functioning remote work environment by providing infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Help Desk augmentation, security monitoring, backup/restore solutions, and centralized management.

Infrastructure for a Remote Workforce
Setting up the physical and software infrastructure required for an at-home workforce can be particularly complex if you must manage a combination of worker-owned equipment such as desktop computers and laptops, Internet routers, and Wi-Fi appliances from different vendors and with a variety of operating systems and firmware levels. Progent's background delivering online help for both legacy and current IT products in remote office venues allows you to make cost-effective use of your existing infrastructure and provides you with ready access to expertise for making essential upgrades. Services offered by Progent to assist your company to create a productive work-at-home infrastructure include:

  • VPN connectivity makes it possible to establish a secure connection for authorized remote workers to use IT resources situated at your corporate data center or in a public cloud. Progent can assist your company to deploy and maintain VPN access between your at-home workforce and your key network resources by providing online VPN integration consulting. For businesses with Cisco's ASA security appliances, Progent's Cisco ASA experts can help your remote workers to set up Cisco's AnyConnect client software to provide secure VPN tunneling for a wide selection of devices such as Windows, Mac, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure (VDI) platforms allow an at-home worker to view and interact with a remote computer's desktop. This gives IT managers significant control over the digital environment of telecommuters and ensures remote users a consistent and more productive work experience. Progent's VDI consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI consulting.
  • Routers attach at-home computer networks to the Internet and typically support VPN tunnels, local wireless connectivity, and firewall services. Progent can provide expert remote consulting for integrating home routers from a range of vendors. See router configuration services from Cisco-certified experts.
  • Home Wi-Fi networks, often shared by the whole family and guests, are frequently used by at-home employees to connect to their router for work. This can create performance and security problems. Progent can assist businesses to resolve these problems by providing services that include Aironet integration consulting, Cisco-certified Meraki WiFi installation consulting, and Ubiquiti Unifi WiFi access point integration assistance.
  • Internet connectivity methods impact the speed and availability of connections between at-home workers and the corporate network. Line-of-business applications may require redundant Internet connections in case the primary connection fails. Progent can provide expertise for picking ISPs, picking sensible service packages, and setting up high-availability Internet access. See Internet access solutions.

IP Voice Integration for Teleworkers
Expanding the corporate phone system to include remote users is vital to supporting a productive at-home workforce. A broad range of cloud-centric digital PBX products are popular with small and mid-size businesses to support teleworkers. Many enterprises depend on Cisco's current or older platforms for IP voice management. Progent can assist businesses of all sizes to plan or maintain a telecommuter IP voice environment that provides the flexibility, transparency and protection required for teleworkers. Progent's Cisco-certified CCIE IP Voice consultants offer high-level support to help organizations tune their existing Cisco VoIP environments to handle an expanding remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) delivers enterprise IP telephony features to devices like IP phones, media processing platforms, VoIP gateways, and mixed media applications deployed across the network. Unified Communications Manager manages additional combined media services like unified messaging, video conferencing, and customer interaction networks. For details about Progent's Unified Communications Manager expertise, visit Cisco Unified CM expertise.
  • CallManager is Cisco's earlier call-processing software and has been replaced by CUCM. Progent can help you to maintain your existing CallManager environment or upgrade efficiently to Cisco's current IP telephony products. To find out about Progent's expertise for CallManager and Cisco's other early IP voice platforms, refer to Cisco CallManager consulting.
  • Cisco IP Gateways enable integration with public telephony networks and with users working beyond the corporate firewall like at-home workers. Progent can provide expert support for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 products as well as for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
  • Additional VoIP Products supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to update your WAN infrastructure to support these solutions and provide as-needed configuration and debugging services.

Voice/Video Conferencing for Telecommuters
A broad selection of video conferencing products from leading vendors enable virtual discussions, video and voice conferencing, chat, and content sharing for both local workers and telecommuters. Many organizations use multiple products to accommodate their different partners and clients. Progent can help you to maintain your existing conferencing ecosystem and optimize the engagement of your at-home employees.

  • Skype for Business is Microsoft's leading communications product that supports presence, IM, voice and video calling and conferencing plus the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified consultants who can help you to deploy and manage Skype for Business client software to accommodate your remote employees. For details about Progent's consulting expertise for Skype for Business, refer to Skype for Business consulting services.
  • FaceTime is Apple's multiuser video phone app for compatible iOS and macOS computers and smartphones. FaceTime runs over Wi-Fi or cellular Internet connections. Newer editions of FaceTime allow as many as 32 concurrent users for voice/video calls. To learn more about Progent's consulting expertise for FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides online conferencing for most computing devices. Delivered through Cisco's Webex Cloud platform, Webex services include sharing specific content or screens, presentations that incorporate rich media including Microsoft PowerPoint, network-based recording, plus editing and playback for training. For details about Progent's consulting services for Cisco Webex and for additional IP video products from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams acts as a portal for conferencing, contacts, and information with features that include voice/video calling, persistent threaded chat, plus file sharing. For details about Progent's support expertise for Microsoft Teams as well as for additional Microsoft 365 apps, see Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and debugging expertise for these conferencing platforms and help your business to tune your network architecture to run them.

Microsoft Integrated Collaboration Platforms for Remote Workers
Microsoft's collaboration platforms are tightly integrated with Microsoft's familiar Office and Microsoft 365 families, providing a powerful environment of productivity apps that create a consistent user interface for sharing data and ideas across a corporate network and on a broad range of endpoint computers. Progent has delivered remote consulting support for SharePoint and Exchange since their first publication and can help businesses to deploy these critical collaboration products to maximize the productivity of your remote workforce.

SharePoint Server Integration Consultants for Remote WorkersSharePoint uses web entities to enable collaboration and knowledge delivery by providing policy-driven access to content, business processes, and tools for searching through company-wide information silos. SharePoint permits you to create protected web portals that allows at-home workers to view and edit consolidated business intelligence via Wikis, Blogs, social networking sites, and Web Parts (Widgets). To learn about Progent's SharePoint expertise, refer to SharePoint integration and application development consulting.

Exchange Deployment Consultants for Remote WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange consulting expertise, visit deployment expertise for Microsoft Exchange Server.

Microsoft Onedrive Configuration Experts for Remote WorkersOneDrive is Microsoft's collaborative cloud file hosting and synchronization service, comparable to GoogleDrive. Remote users can store files to the OneDrive service, and co-workers anywhere can share them securely through a browser. Included with Office and Microsoft 365, OneDrive allows at-home workers to co-author files. Edits made offline are uploaded when you reconnect to the Internet. To learn about Progent's expertise for Microsoft OneDrive, see Onedrive integration consulting.

Cloud Integration for Teleworkers
Progent can provide affordable online assistance for enabling organizations to build, manage and optimize integrated hybrid network models that incorporate physical data centers, at-home workers, branch offices, and cloud resources. Progent can provide expertise for all modes of public cloud service such as Infrastructure as a Service, Platform as a Service, and Software as a Service. Progent can help at-home workers fix problems with public cloud connectivity, authentication, and cybersecurity.

Microsoft Azure Integration for Remote WorkersMicrosoft Azure is a leading platform for public cloud services that enables you to utilize infrastructure, virtual servers, and key apps hosted on Microsoft's extensive cloud. Azure features over 100 services services including the ability to host Windows and Linux-based virtual machines, on-demand cloud storage, messaging, application development with Visual Studio, and backup/restore. Progent can assist you to deploy virtual machines on Azure Virtual Machines, integrate storage on Azure Storage services, streamline identity management with Azure Active Directory, and design data backup and recovery systems with Azure Backup. Progent can also help you establish secure connections to Azure for teleworkers by configuring and troubleshooting firewall appliances and VPN tunnels. For information about Progent's consulting services for Microsoft Azure, visit Microsoft Azure consulting.

Microsoft 365 Integration for At-Home WorkersMicrosoft 365, formerly called Office 365, is Microsoft's popular family of client productivity applications and cloud-based services offered by subscription. Microsoft apps and services are provided in a selection of plans designed for customers ranging from students and households to large enterprises. Progent offers quick and easy remote access to consultants knowledgeable about Microsoft 365-compatible endpoints based on Windows, Mac, iOS, and Google Android technology. Progent's experts can help you to evaluate the various subscription bundles offered with Microsoft 365 and deploy 365 applications for your teleworkers to achieve maximum business value. For information about Progent's support services for Microsoft 365, see Microsoft 365 consulting expertise.

Microsoft 365 Exchange Online Integration for TelecommutersExchange Online is among the most widely used cloud-based applications in Azure-hosted Microsoft 365 product suite. Microsoft 365 Exchange Online offers the benefits of lower costs for data center infrastructure, easier management, on-demand scaling, high reliability, and additional benefits inherent with cloud computing. Microsoft has engineered Exchange Online to run seamlessly with on-premises deployments of Exchange, enabling customers to build hybrid information systems. Progent's Exchange experts are available for occasional help to get you through tough technical roadblocks and can also provide end-to-end project management services to ensure your at-home workers have convenient and secure access to your Exchange Online environment. To learn Progent's consulting expertise for Microsoft 365 Exchange Online, visit Exchange Online integration and troubleshooting expertise.

Amazon AWS Integration for At-Home WorkersAmazon AWS is a trailblazer in the public cloud computing market and is the world's biggest provider of cloud services. Progent can provide fast and economical online contact with cloud connectivity consultants who can assist your business to design, deploy, maintain, and debug hybrid IT networks that incorporate Amazon AWS cloud services with on-premises data centers and with other public clouds such as Azure. Progent also can provide the skills of Cisco-certified CCIE networking experts to assist you to create a high-uptime network architecture to make sure your users have a productive computing environment whether they are working from your main office, a remote branch, at home, or on the move. For details about Progent's support services for Amazon AWS, go to Amazon AWS integration expertise.

Google Cloud Platform Integration for At-Home WorkersGoogle Cloud (GCP) is a leading set of cloud computing services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco consulting experts can assist your business to extend your existing IT assets with the Google Cloud, and Progent's database experts can show you how to make your mission-critical apps cloud friendly so your at-home workers can take full advantage of Google Cloud services. Progent can help your business to deploy virtual machines on GCP Compute Engine, plan an efficient storage system with GCP Storage, and simplify access control for at-home workers with GCP Cloud Identity. Progent's experts can also assist your organization to utilize GCP's management technology to administer and monitor your GCP ecosystem. To learn, refer to Google Cloud Platform consulting support.

Help Desk Call Center Support for Telecommuters
A rapid, company-wide changeover to a teleworker business model, which could be driven by a pandemic or as part of a disaster recovery/business continuity process, can overwhelm even a high-performing internal Call Center. Progent's Help Desk Call Center services allow businesses of any size to outsource or augment their Support Desk with Progent's remote Technical Response Center team.

  • Progent's Standard Call Center support services utilize Progent's nationwide network of remote IT support specialists combined with enterprise-class trouble ticketing and tracking software to offer an economical, state-of-the-art Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of remote Level 1 desktop support from initial service requests to ticket creation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal enables teleworkers to check or revise the status of their current tickets, add details, and append screen captures and attachments. Support services are provided at a substantial discount off Progent's ordinary Level 1 desktop service rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 support experts to resolve advanced issues. For details, go to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Call Center Augmentation Service allows your business to augment your existing Call Center team by splitting responsibilities for Call Center services seamlessly between your in-house support organization and Progent's nationwide pool of desktop support technicians and subject matter experts. Progent's shared Support Desk service is based on a co-sourcing support solution utilizing the number one PSA platform for managing service requests and ticketing, assigning ownership, tracking progress, and generating reports. To learn how Progent's Help Desk Supplementation Services can enable your business to provide best-in-class desktop support to your at-home workforce, go to Progent's Help Desk Call Center augmentation Services.

Security for At-Home Workers
Work-from-Home workers commonly use their personal computing devices and often work in a poorly secured physical space. This situation increases their vulnerability to cyber attacks and requires careful configuration of firewalls, AV tools, MFA-based identity verification, remote monitoring, thorough user training, and the development of policies based on leading practices. Progent's veteran roster of IT security solutions experts can help you to design, implement and manage an effective security solution that guards critical information resources in environments that include remote workers.

Firewall Integration Services for At-Home WorkersFirewalls enable you to create a network that can be safely utilized by on-premises users as well as by at-home workers, mobile users, vendors, clients, and the public. Modern firewall devices allow you to assign and control appropriate access rights to different groups of users and to expand your IT network and adjust your security as your business evolves and as cyber threats grow more sophisticated. Progent supports both current and older security devices from all major manufacturers including Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. For details about Progent's firewall support services, visit firewall integration and support expertise.

Remote Endpoint Monitoring and Management for TeleworkersRemote Endpoint Security Monitoring makes it easy to track the disparate devices utilized by teleworkers and either reject or identify and respond to the latest cyber attacks like ransomware. With Progent's ProSight Active Security Monitoring services, a small-footprint agent is put on every protected endpoint device, watching all activity and using state-of-the-art machine learning from SentinelOne to identify new attacks on arrival. When a cyberattack is discovered, ProSight Active Security Monitoring immediately disconnects the impacted device from the network to quarantine the malware. Since the ProSight ASM software agent is autonomous, endpoint devices remain protected even if they are disconnected from the Internet. Progent is a SentinelOne Partner, reseller, and integrator. For more information about ProSight ASM, visit remote endpoint security monitoring for remote workers.

Two-factor Authentication Services for TeleworkersProgent's Duo authentication Managed Services incorporate Cisco's Duo technology to protect against password theft through the use of two-factor authentication (2FA). Duo supports single-tap identity verification with Apple iOS, Google Android, and other personal devices. With Duo 2FA, whenever you log into a secured application and give your password you are asked to verify who you are via a unit that only you have and that is accessed using a separate network channel. A broad range of out-of-band devices can be utilized for this second means of authentication such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can register multiple verification devices. To learn more about ProSight Duo two-factor identity validation services, visit Duo MFA two-factor authentication (2FA) services for remote workers.

Security Audit Services for At-Home WorkersSecurity Audits can assess the exposure of your information system to all types of external and internal security attacks for an environment that includes telecommuters. Progent can deploy remote, automated security inventory scanning for rapidly and economically uncovering a wide variety of security weaknesses that can be found via the Internet. Progent's endpoint security assessment consulting services, which can be provided by data security professionals with advanced credentials such as CISM, ISSAP, and GIAC, can assist your business to evaluate your operations and policies and review your IT infrastructure to allow you to implement the highest level of security for your teleworkers.

NodeZero Pen Testing for Work-from-Home EnpointsHorizon3.ai's NodeZero Penetration Testing Platform is a cutting-edge penetration test (pentest) product family that can deliver autonomous threat assessment of your work-from-home connectivity solution and your internal and perimeter networks to help you uncover, prioritize, fix, and confirm cybersecurity vulnerabilities before threat actors can exploit them. Progent can help you to use NodeZero to perform thorough penetration tests of your perimeter and your internal IT infrastructure so you can evaluate your present security profile. Progent's NodeZero experts can also assist you to harden your existing network security and can help you to plan and implement a unified cybersecurity ecosystem that simplifies management and delivers maximum protection for on-premises, cloud-based, remote, and perimeter IT assets. To learn additional details about Progent's threat assessment services powered by on NodeZero's pentest platform, refer to Consulting Services for NodeZero's Penetration Test Products.

Download White Paper: Securing a Work-From-Home Network
To read or download a white paper about key areas to concentrate on for securing a network that supports work-from-home staff, click:
Securing a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)

Data Protection for At-Home Workers
Data Protection involves saving and restoring critical data so as to avoid data loss and reduce recovery time and effort in the event of storage system failures due to equipment issues, programming hiccups, user mistakes, cyber attack, or any other reason. Reliable data protection solutions can be particularly difficult to design and manage in hybrid environments that combine private data centers, public clouds, and an at-home workforce.

  • Backup/Recovery strategies for an at-home workforce must cover multiple types of personally owned endpoints. Progent offers quick remote help from consultants knowledgeable about a broad range of products for backing up Windows, Apple Mac and Linux/UNIX servers and desktops as well as notebooks, tablets and smartphones. Popular backup/recovery products supported by Progent's backup/recovery experts include Barracuda Backup, Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Retrospect, and Time Machine. To protect resources spread across a hybrid network, Progent can provide ProSight Data Protection Services, a managed backup/recovery subscription service that uses cloud-based storage and features fine-grained restore and centralized management capabilities.
  • Disaster Recovery/Business Continuity plans commonly anticipate scenarios that require a quick switch to a work-at-home environment. Progent's senior disaster recovery preparedness experts and business continuity planning specialists can help your business to create, document and test a DR/BC strategy that addresses the logistics of moving to telecommuting.

Unified Management for At-Home Workers
Microsoft has renamed and rebundled its endpoint management platforms under the name Microsoft Endpoint Manager, which includes Intune for cloud-based management of mobile and remote devices and Configuration Manager for managing on-premises computers. Microsoft Endpoint Manager offers a centralized solution for safeguarding corporate data by controlling local, mobile, and at-home endpoint devices.

Intune
Intune is a component of Microsoft's Endpoint Management family that also features Microsoft Configuration Manager. Intune is a cloud service for managing and protecting remote computers and applications. Remote endpoint devices can be personally owned or business owned. IT administrators managing the enrolled endpoint computers of at-home workers can utilize Intune to provision and authenticate applications on devices, push patches and certificates, configure policies for accessing information and networks, set passwords, establish VPN connections, determine how telecommuters share data, set up threat defense, ensure compliance, and wipe corporate information from lost, stolen or deactivated devices. Microsoft Intune runs with iOS/iPadOS, Google Android, Windows, and macOS computers. For details about Intune and how Progent can assist your company to use Microsoft's Endpoint Management to administer the devices of your at-home workers, refer to Intune remote endpoint management expertise.

VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management (MDM) platform that allows network administrators to keep remote endpoint devices up to date and secure. Workspace ONE uses VMware AirWatch for centralized endpoint management along with VMware's Horizon virtual software delivery technology for access control, app management, and configuration management of endpoint devices. Workspace ONE operates with endpoints based on Windows 10, macOS, iOS, Google Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-site product via a perpetual license. Key capabilities of VMware Workspace ONE include rapid over-the-air provisioning of out-of-the-box laptops, immediate onboarding of new employees, policy setting and enforcement for all classes of endpoints, aggregated reporting and performance analytics, an email encryption gateway, and tight integration with Microsoft applications and cloud-based services. To find out about Progent's support services for VMware Workspace ONE, visit VMware Workspace ONE remote endpoint management expertise.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and managing an efficient telecommuter solution for your Bristol, United Kingdom organization, phone 1-800-993-9400 or go to Contact Progent.