Bristol At Home Workforce Connectivity Consulting Company
Solution Planning, Integration, Administration and Troubleshooting Consulting Experts
Expanding your remote workforce can have a significant impact on IT infrastructure, security, and corporate processes. Progent has 20 years of experience assisting SMBs to design, configure, administer, tune, and debug IT networks that incorporate work-from-home employees. Progent can assist your Bristol company to pick the right tools and adhere to leading practices in building and maintaining a secure virtual office solution for teleworkers that facilitates collaboration and delivers top business value. Progent can provide services ranging from on demand expertise for helping you over challenging IT bottlenecks to full project management or co-management to help you successfully complete mission-critical initiatives.
Progent's consultants can assist Bristol, United Kingdom companies to with any aspect of building a high-functioning telecommuting ecosystem by providing network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, cloud integration, Call Desk augmentation, data security, data protection solutions, and centralized management.
Infrastructure for a Remote Workforce
Integrating the physical and software infrastructure required to support a remote workforce can be particularly complex if you must accommodate a mix of worker-owned hardware like PCs and laptops, Internet routers, and Wi-Fi appliances from an assortment of vendors and with a variety of operating systems and firmware releases. Progent's background delivering online support for both outdated and modern technologies in virtual office solutions enables you to make cost-effective use of your existing network infrastructure and provides you with ready access to expertise for making necessary upgrades. Support services available from Progent to help your company to create a productive telecommuting ecosystem include:
- VPN connectivity makes it possible to establish a secure tunnel for authenticated remote workers to access IT assets situated at your company data center or in a public cloud. Progent can assist your company to deploy and maintain VPN connections between your teleworkers and your key network resources by providing remote VPN integration support. For businesses using Cisco's ASA firewalls, Progent's Cisco ASA Firewall consultants can assist your remote workers to set up Cisco's popular AnyConnect client software to provide safe VPN tunneling for a broad range of devices such as Microsoft Windows, Mac, iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure products allow an at-home worker to see and use a remote computer's desktop. This technology gives network managers more control over the digital environment of telecommuters and offers remote users a familiar experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI consulting.
- Routers connect home computer networks to the Internet and support VPN connections, home wireless networks, and firewall services. Progent offers top-tier remote consulting for configuring routers from a range of manufacturers. See router configuration support from Cisco-certified experts.
- Home Wireless networks, typically shared by an entire household and guests, are frequently utilized by at-home employees to access their router for work. This can create throughput and security problems. Progent can assist you to mitigate these issues by delivering services that include Cisco Aironet configuration consulting, Cisco Meraki wireless installation expertise, and Ubiquiti wireless AP setup assistance.
- Internet connectivity methods impact the speed and availability of connections between telecommuters and the company network. Vital applications might require backup Internet access in case the primary connection breaks. Progent can provide expertise for selecting Internet service providers, choosing appropriate bandwidth and data volume offerings, and setting up redundant Internet access. Refer to Internet connectivity integration services.
IP Voice Integration for Remote Workers
Expanding the business phone environment to include remote users is critical to supporting a productive work-at-home solution. A variety of cloud-based VoIP platforms are used by small and mid-size businesses to support teleworkers. Many enterprises depend on Cisco's current or legacy platforms for VoIP management. Progent can assist businesses of any size to plan or maintain a telecommuter VoIP service that provides the versatility, transparency and security required for teleworkers. Progent's Cisco-certified CCIE Voice consultants offer high-level support to assist organizations optimize their current Cisco VoIP systems to handle a growing at-home workforce.
- Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers high-end IP telephony features to devices like IP phones, media processing platforms, Voice over IP gateways, and mixed media applications used throughout the network. Unified Communications Manager supports other combined media services like unified messaging, video conferencing, and customer collaboration networks. For more information about Progent's Cisco Unified CM or CUCM expertise, refer to Cisco Unified Communications Manager consulting services.
- CallManager is Cisco's legacy call-processing software and has been superseded by Cisco Unified CM. Progent can assist your company to support your current CallManager environment or migrate efficiently to Cisco's current IP telephony products. For details about Progent's expertise for CallManager and Cisco's other early IP voice products, refer to CallManager consulting.
- Cisco IP Gateways enable integration with PSTN networks and with users working beyond the corporate perimeter such as telecommuters. Progent offers expert support for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 products as well as for modern Cisco SIP gateways. See Cisco SIP gateway configuration consulting.
- Additional VoIP Products supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to update your WAN architecture to work with these solutions and deliver online deployment and troubleshooting services.
Voice/Video Conferencing for Teleworkers
A wide range of voice/video conferencing platforms from leading technology companies enable online discussions, video conferencing, chat sessions, and screen/content sharing for both onsite users and telecommuters. Many organizations use a mix of conferencing products to meet the needs of their various partners and clients. Progent's communications experts can help you to manage your existing voice/video conferencing environment and enhance the experience of your at-home workforce.
- Skype for Business is Microsoft's popular communications product that enables presence, instant messaging, voice and video calling and conferencing as well as the seamless integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent can provide the expertise of Microsoft-certified specialists who can help your company to deploy and maintain Skype for Business clients to accommodate your remote workforce. For details about Progent's support expertise for Skype for Business, refer to Skype for Business integration services.
- FaceTime is Apple's group video calling platform for iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime works over Wi-Fi or cellular Internet connections. Later editions of FaceTime support up to 32 concurrent users for video calls. For details about Progent's consulting expertise for Apple FaceTime, refer to Progent's FaceTime configuration expertise.
- Webex Meeting Center provides online conferencing for virtually all computing devices. Delivered through Cisco's Webex Cloud, Webex services include sharing specific content or screens, presentations that embed rich media such as Microsoft PowerPoint, network-based capture, plus editing and playback for future reference. To learn more about Progent's support services for Cisco Webex and for additional video conferencing products from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a hub for conversations, contacts, and information with features that include video conferencing, persistent threaded chat, plus data sharing. For details about Progent's consulting expertise for Microsoft Teams and for additional Microsoft 365 products, see Progent's Microsoft Teams consulting services.
- Other Voice/Video Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and troubleshooting expertise for these products and assist your business to optimize your WAN infrastructure to run them.
Microsoft Collaboration Software for At-Home Workers
Microsoft's collaboration platforms are closely integrated with Microsoft's familiar Office and Microsoft 365 suites, providing a rich ecosystem of productivity apps that create a consistent user experience for sharing data and ideas throughout multiple sites and on a broad selection of endpoint computers. Progent has delivered online consulting support for SharePoint and Exchange since their first releases and can assist your company to deploy these flagship collaboration products to maximize the effectiveness of your remote workers.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works on top of Microsoft 365 and supports third-party cloud services to deliver real-time collaboration and communication. Designed as a replacement for Skype for Business Online, Microsoft Teams can support chat, video meetings with screen sharing, calling, cloud voicemail, group email, plus file and app sharing. Teams is closely integrated with Microsoft 365 and depends on Exchange Online, SharePoint Online, OneDrive for Business, and Azure Entra (formerly branded Azure Active Directory) for delivering its complete range of features. For details about Progent's consulting services for Microsoft Teams, visit solution design and deployment expertise for Microsoft Teams and Teams Premium.
SharePoint uses web entities to facilitate collaboration and information delivery by providing policy-driven access to content, business processes, and utilities for searching through enterprise-wide business data. SharePoint allows you to build protected portals that permits remote workforce to view and update consolidated business intelligence by means of Intranets (Wikis), Blogs, social web sites, and Web Parts (Widgets). To find out about Progent's SharePoint consulting expertise, go to SharePoint integration and application development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange consulting services, see integration consulting services for Exchange.
OneDrive is Microsoft�s collaborative cloud-based file hosting and synchronization service, comparable to GoogleDrive. Remote workers can save files to the OneDrive service, and co-workers anywhere can retrieve them safely through a web browser. Included with Office 365, OneDrive enables home workers to jointly author files. Edits created offline are automatically uploaded when you reconnect to the Internet. To learn about Progent's consulting expertise for Microsoft OneDrive, visit Microsoft Onedrive integration experts.
Public Cloud Integration for At-Home Workers
Progent can provide advanced online support for enabling organizations to create, maintain and optimize cohesive network models that include internal data centers, remote workers, branch offices, plus public cloud resources. Progent can provide expertise for all modes of public cloud service delivery including Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service. Progent can help telecommuters resolve problems with public cloud access, identity, and cybersecurity.
Azure is a popular family of cloud software and services that enables you to use IT infrastructure, virtual servers, and key applications running on Microsoft's extensive cloud. Azure offers over 100 services services including the ability to host Windows and Linux-powered virtual machines, scalable cloud storage, email and messaging, app development with Visual Studio, and backup/restore. Progent can help your organization to set up virtual machines on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, streamline identity control with Azure Active Directory, and design data backup and recovery systems with Azure Backup. Progent's cloud experts can also show you how to create secure access to Azure for telecommuters by setting up and troubleshooting firewalls and VPN tunnels. For information about Progent's consulting expertise for Microsoft Azure, visit Azure consulting.
Microsoft 365, formerly branded Office 365, is Microsoft's growing suite of business productivity applications and cloud services available on a subscription basis. Microsoft applications and services are provided in a selection of bundles intended for customers ranging from students and households to major enterprises. Progent can provide fast and affordable online access to consultants knowledgeable about Microsoft 365-compatible endpoints running Windows, Mac, iOS, and Google Android operating systems. Progent can help your business to assess the numerous subscription bundles available for Microsoft 365 and configure 365 applications for your telecommuters in a way that delivers top business value. To learn about Progent's expertise for Microsoft 365, see Microsoft 365 consulting support.
Microsoft 365 Exchange Online is one of the most popular cloud-based applications in Azure-hosted Microsoft 365 product line. Exchange Online provides the benefits of reduced costs for data center infrastructure, easier management, on-demand scaling, high availability, and additional advantages inherent with cloud computing. Microsoft has designed Microsoft 365 Exchange Online to run smoothly with on-premises Exchange environments, enabling customers to build hybrid information systems. Progent's certified Exchange experts are available for occasional assistance to guide you past challenging IT bottlenecks and can also provide comprehensive project management outsourcing to ensure your telecommuters have convenient and secure access to your Microsoft 365 Exchange Online deployment. For details Progent's expertise for Exchange Online, see Microsoft 365 Exchange Online integration and troubleshooting expertise.
Amazon Web Services (AWS) is a trailblazer in the public cloud computing arena and is the industry's top source of cloud services. Progent offers rapid and economical online contact with cloud integration consultants who can assist your organization to plan, implement, maintain, and troubleshoot hybrid information networks that integrate Amazon AWS cloud services with on-premises resources and with other public clouds like Microsoft Azure. Progent also offers access to Cisco-certified CCIE networking experts to assist you to build a high-availability network model so your employees have a consistent computing experience regardless of whether they are working from your headquarters, a remote branch, at home, or on the road. For details about Progent's consulting services for Amazon AWS, see Amazon AWS integration support.
Google Cloud Platform (GCP) is a leading suite of cloud computing services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco consulting experts can assist your organization to scale your current IT assets with the Google Cloud Platform, and Progent's DBA consultants can show you how to make your mission-critical apps cloud ready so your telecommuters can take full advantage of Google Cloud Platform services. Progent can assist your business to deploy VMs on GCP Compute Engine, plan an efficient storage system with Google Cloud Storage services, and streamline identity control for teleworkers with GCP Cloud Identity services. Progent's experts can also assist your business to use GCP's unified management tools to control and track your Google Cloud ecosystem. To learn, go to Google Cloud Platform integration expertise.
Help Desk Call Center Support for Telecommuters
A sudden, organization-wide switchover to a from-home business model, which might be activated by a pandemic or as an element of a disaster recovery process, can overwhelm even a well-staffed internal Call Desk. Progent's Help Desk Call Center services allow organizations of any size to outsource or expand their Call Desk by using Progent's online Technical Response Center (TRC) services.
- Progent's Standard Support Desk services leverage Progent's nationwide team of remote technical support specialists combined with world-class trouble ticketing and tracking software to offer an economical, advanced Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 PC technical support from initial service requests to ticket generation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal allows teleworkers to monitor or edit their current trouble tickets, enter details, and append screenshots or relevant files. Support services are delivered at a substantial price reduction off Progent's normal Level 1 technical service charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT specialists to resolve advanced problems. For more information, see Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Call Center Supplemental Service allows your company to augment your existing Call Center organization by splitting responsibilities for Help Desk Call Center support services transparently between your regular support personnel and Progent's nationwide pool of PC support technicians and subject matter specialists. Progent's shared Call Center service uses a collaborative support solution utilizing the leading PSA tool for handling help requests and ticketing, establishing responsibility, tracking progress, and producing management reports. For information about how Progent's Help Desk Augmentation Services can help your company to deliver world-class technical support to your at-home employees, visit Progent's Call Center supplementation Services.
Cybersecurity for At-Home Workers
At-home workers commonly utilize their own devices and usually work in a poorly secured physical space. This multiplies their vulnerability to cyber threats and requires judicious deployment of firewalls, anti-malware tools, multi-factor authentication, remote endpoint monitoring, extensive end-user education, and the development of policies based on leading practices. Progent's veteran team of data security support experts can assist you to plan, configure and manage a compliant security solution that guards critical information resources in networks that incorporate remote workers.
Firewalls enable companies to build a network environment that can be safely utilized by local users as well as by an at-home workforce, mobile workers, suppliers, customers, and the public. Modern firewall devices permit you to assign and manage appropriate permissions to various classes of users and to scale your network and adjust your security as your company evolves and as network attacks grow increasingly sophisticated. Progent works with both new and older firewall appliances from all leading vendors including Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. For more information about Progent's firewall configuration expertise, see firewall integration and support expertise.
Remote Endpoint Security Monitoring makes it easy to watch over the various devices utilized by remote workers and either reject or identify and mitigate the latest cyber attacks like ransomware. With Progent's ProSight Active Security Monitoring services, a lightweight software agent is installed on every protected endpoint, watching all activity and utilizing state-of-the-art AI technology from SentinelOne to detect new attacks at inception. When an attack is discovered, ProSight Active Security Monitoring immediately isolates the targeted endpoint device from the corporate network to quarantine the threat. Since the ProSight Active Security Monitoring agent is self-contained, endpoint devices remain protected even if they are not connected to the Internet. Progent is a SentinelOne Partner, dealer, and integrator. To learn more about ProSight ASM, refer to remote endpoint monitoring for at-home workers.
Progent's Duo authentication Service Plans utilize Cisco's Duo technology to defend against password theft through the use of two-factor authentication. Duo supports one-tap identity confirmation on Apple iOS, Android, and other out-of-band devices. Using 2FA, when you log into a protected online account and enter your password you are requested to verify who you are via a device that only you have and that uses a different ("out-of-band") network channel. A broad selection of devices can be used for this added means of authentication including a smartphone or wearable, a hardware/software token, a landline phone, etc. You can register several validation devices. To find out more about Duo identity validation services, go to Cisco Duo MFA two-factor authentication services for teleworkers.
Security Audits can evaluate the vulnerability of your information system to all classes of outside and local security attacks for an environment that incorporates teleworkers. Progent can run online, automated cybersecurity analysis scanning for quickly and affordably detecting a broad range of security gaps that can be surfaced via the Internet. Progent's security assessment consulting services, which can be managed by security experts with advanced certifications including CISM, ISSAP, and GIAC, can help your company to audit your operations and policies and review your network infrastructure to allow you to design top-level security for your telecommuters.
Horizon3.ai's NodeZero Penetration Testing Platform is a leading-edge penetration test (pentest) product family that supports autonomous threat assessment of your at-home environment as well as your internal and perimeter networks so you can expose, rank, remediate, and verify cybersecurity weaknesses before malicious hackers can exploit them. Progent can assist you to deploy NodeZero to carry out thorough pentests of your network perimeter and your internal network so you can determine your current security posture. Progent can also assist you to harden your network security and can help you to design and deploy a cohesive cybersecurity ecosystem that simplifies management and provides maximum protection for on-prem, multi-cloud, at-home, and perimeter IT assets. To learn more details about Progent's threat analysis services based on on NodeZero's PEN test products, see Consulting Support for NodeZero's PEN Test Products.
Download White Paper: Protecting a Work-From-Home (WFH) Network
To read or download a white paper about critical things to focus on for securing an IT environment that includes telecommuters, click:
Protecting a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)
Data Protection Solutions for Teleworkers
Data Protection covers backing up and restoring critical information so as to avoid data loss and reduce restoration time and effort in the event of storage system failures due to hardware issues, software hiccups, operator mistakes, malware, or any other reason. Dependable data protection solutions can be particularly challenging to design and manage in hybrid environments that incorporate private data centers, public clouds, and at-home workers.
- Backup/Recovery solutions for telecommuters must cover multiple kinds of user-owned endpoints. Progent offers quick online access to consultants knowledgeable about a broad range of platforms for protection Windows, Apple Mac and Linux/UNIX powered servers and desktops as well as laptops, iPads and smartphones. Popular backup/recovery products supported by Progent's data protection consultants include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Retrospect, and Time Machine. To back up data spread throughout a wide area network, Progent can provide ProSight Data Protection Services, a managed backup/recovery subscription service that uses cloud-based storage and features granular recovery and unified management.
- Disaster Recovery/Business Continuity strategies often envision scenarios that call for a quick switch to telecommuting. Progent's senior disaster recovery planning consultants and business continuity planning consultants can assist you to create, document and test a DR/BC strategy that includes the process of moving to telecommuting.
Unified Management for Remote Workers
Microsoft has rebranded and rebundled its endpoint management platforms under the name Endpoint Manager, which includes Intune for cloud management of mobile and remote endpoints and Configuration Manager for managing onsite computers. Microsoft Endpoint Manager offers a unified platform for protecting corporate information by managing local, mobile, and at-home endpoint devices.
Intune
Intune is a component of Microsoft's Endpoint Management suite that also features Microsoft Configuration Manager. Intune is a cloud service for managing and protecting remote devices and applications. Managed endpoint devices can be personally owned or company owned. IT admins managing the enrolled endpoint devices of telecommuters can utilize Intune to provision and authenticate apps on devices, push patches and certificates, set up policies for permission to access information and resources, set passwords, create VPN connections, control how home-based workers share data, establish threat defense, verify security compliance, and erase sensitive information from missing, stolen or decommissioned endpoint devices. Intune runs with iOS/iPadOS, Android, Windows, and macOS devices. To learn about Microsoft Intune and to find out how Progent can help your company to use this platform to manage the endpoint devices of your telecommuters, see Intune teleworker device management experts.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified Mobile Device Management platform that allows network managers to keep offsite endpoints up to date and secure. Workspace ONE uses VMware AirWatch technology for centralized endpoint management combined with VMware's Horizon virtual software delivery platform for access control, app management, and setup management of endpoints. Workspace ONE runs with endpoints based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-premises deployment via a perpetual license. Top capabilities of Workspace ONE include fast over-the-air deployment of new notebooks, immediate onboarding of new users, policy setting and enforcement for all categories of endpoints, aggregated reporting and performance analytics, email encryption, and integration with Microsoft apps and cloud products. For details about Progent's support for VMware Workspace ONE, visit VMware Workspace ONE mobile endpoint management expertise.
Contact Progent for Telecommuter Expertise
To contact Progent about building and managing a productive telecommuter environment for your Bristol, United Kingdom organization, call
An index of content::
UNIX Consultants
Sun Solaris Remote Consulting
Progent's Solaris family consulting services provide small and mid-size businesses and software developers help with managing and supporting Solaris environments that run with Microsoft-based networks. Progent offers your organization access to Solaris consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide range of expertise provides you with a convenient one-stop source to help you create and manage a protected and reliable mixed-platform connectivity and communications infrastructure that allows Solaris and Microsoft interoperability by combining MS Windows with popular variants of UNIX including Apple Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX, Berkeley UNIX (BSD), SCO, and SGI/Irix or leading Linux derivatives including RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora, Gentoo, Mandriva Linux, Debian-GNU, and Slackware Linux.
24x7x365 Dynamics GP Customization Specialists
Dynamics GP Customization Consultancy
Progent's expertise providing Microsoft .NET support and SQL Server consulting, and Progent's application development experience with Microsoft VBasic, XML, and additional developer platforms enable Progent to create specialized line-of-business programs and eCommerce environments that operate transparently with Microsoft Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP/Great Plains management reporting services can show you how to create reports that let you track your business more effectively, transforming uncooked information into valuable insights into your business.
After Hours Exchange Server 2007 Support Outsourcing
Exchange Server 2007 Troubleshooting
Progent's Microsoft certified consultants can show you how to design and deploy an efficient in-place Microsoft Exchange 2007 upgrade strategy that minimizes network downtime, reduces long-term service demands, and makes your Exchange Server 2007 easy to administer. For complex multiple server or multi-site upgrades, Progent has the experience to finish your project quickly and affordably. Progent's Microsoft Exchange Server 2007 help, repair, and consulting offerings include assistance with the integration of outside vendor add-ons to Microsoft Exchange Server 2007 and the design of unified messaging solutions powered by Microsoft Exchange 2007 Server.
Remote Support wireless IP phones and Aironet APs
24-7 IT Services Catalyst Wi-Fi 6 and Wi-Fi 6E AP Layout
Progent's Cisco-certified wireless technology experts can assist organizations to configure, manage, and debug Cisco Wi-Fi devices including Aironet and Meraki Wave 2 wireless access points plus Cisco's Wireless Network Controllers.
CCNP Expert Certified VPN Consultants
Cisco RADIUS Security Consultant Services
Progent's Cisco Security/VPN consultants and CCIE and CCNP certified support staff can help your small or mid-size company deploy and support Cisco's security and VPN technology including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network solutions include both remote connectivity and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN products are easy to manage and provide the versatility to expand with your growing business needs. Progent's Cisco-Certified network consultants are familiar with Cisco's comprehensive family of products targeted at preventing data theft, virus and worm outbreaks, Denial of Service attacks, and other security risks to your information system. Progent can show you how to deploy Cisco technology to get safe access, intrusion protection, and comprehensive Identity services based on Cisco Access Control Server using RADIUS security and TACACS to establish a central user access control framework for user certification, permissions, and tracking from an easy-to-use Web interface.
Support and Help Meraki AP Management
Meraki MR42 Access Point Online Support
Progent's Cisco Meraki wireless access point experts provide online and on-premises support to assist businesses of all sizes to design, deploy, manage, upgrade or repair Wi-Fi systems that include Cisco Meraki wireless access points. Progent can help your business to set up and support Meraki-based wireless networks for sites that can range from a teleworker's home or a branch office to a campus or a multi-site enterprise. Progent can also assist you to integrate additional Cisco products including Catalyst and Nexus switches, ASR routers and ASA firewalls to build a seamless ecosystem that provides the same connectivity, performance, security, ease of management and uptime for wired and wireless clients irrespective of their mobility or computing device.
Services ProSight Virtual Hosting
24-7 Technology Professional Virtual Machine Hosting
Progent's ProSight Virtual Hosting outsourcing offers complete hosting of a small company's production servers in an environment that delivers the maximum degree of dependability and scalability and is also simple to move to another host. ProSight Virtual Hosting and management options are based upon mature virtualization techniques that enable small and midsize companies with mixed- platform environments to economize dramatically on the costs of capital equipment, infrastructure support, and network management while benefiting from enterprise-class reliability and an unprecedented level of vendor independence.
ProSight ECHO Managed Cloud Backup Services Engineer
Professional ProSight ECHO Managed Cloud Backup Services
ProSight ECHO Data Protection Services from Progent offer small and mid-sized businesses a low-cost and fully managed service for cloud backup/disaster recovery (BDR). ProSight DPS automates your backup activities and enables rapid restoration of vital files, applications and virtual machines that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-premises storage device, or to both. Progent's disaster recovery specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical information.
Specialist Mac Remote
Consultant Mac Remote
Progent provides nationwide remote help and troubleshooting services for businesses that operate macOS and OS X environments or whose IT systems feature a combination of Mac and Microsoft Windows products. Progent's consultants can provide Mac users a variety of IT services such as desktop assistance, migration to the current version of macOS from other earlier editions of Apple macOS or OS X, plus expertise with Mac applications. Progent's specialists in Apple technology can also assist you with iPhone and Apple iPad synchronization and troubleshooting, or moving to Apple's iCloud. Remote network consulting offers optimum leverage for your IT dollar by extending client efficiency and limiting the time charged for computer repair services. Sophisticated remote access utilities and experienced technicians and consultants allow Progent to solve the majority of network issues without squandering time and expense by traveling to your location. In most of cases your network problems can be dealt with over the phone or via a mix of telephone help and remote access. Progent can offer the services of Cisco CCIE infrastructure experts and CISSP premier security professionals to assist with the toughest system issues.
UNIX Online Computer Outsourcing
Engineers Linux Online
Progent offers national urgent phone support and consulting services for companies who run UNIX, Linux, or Solaris environments or whose information systems feature a combination of UNIX/Linux and Microsoft Windows products. Remote IT help offers optimum leverage for your information technology dollar by protecting client productivity and shortening the time billed for computer analysis and repair. Advanced online access technology and skilled service specialists and consultants allow Progent to handle most network problems without wasting time and expense by traveling to your location. In the vast majority of situations your network problems can be remediated over the phone or through a mix of phone support and remote network analysis. Progent can offer the services of Cisco CCIE infrastructure engineers and CISSP premier security specialists to help with the most difficult network problems.
Consultant Services Citrix Lab Manager
Citrix Disaster Recovery Configuration
Progent's Citrix-certified consultants can assist you to assess the potential strategic benefits of the various editions of Citrix Essentials for Hyper-V, assist you to integrate Citrix administration tools in your Microsoft Hyper-V network, and show you how you can use Citrix Essentials to improve the responsiveness, uptime, consistency, and recoverability of your virtualized network while lowering the cost of resources and support and streamlining administrative tasks.
Fortinet Firewall Application Control Support and Help
Fortinet 6000 Series Firewalls Network Engineer
Fortinet next-generation firewalls are industry leaders in offering top performance for SSL/TLS inspection. Progent's Fortinet firewall experts can help you to integrate your Fortinet FortiGate security appliances to safeguard all your digital assets at the network perimeter, within the data center core, at branches, and at the cloud edge.
MCSE Security Consulting Firm
24-7 CCDP Service Provider
Progent provides clients the services of engineers who have been awarded some of the IT industry's most prized certifications. Progent believes that customers have the right to know that their computer service consultants have formal training as well as extensive real-world backgrounds so that Progent's clients can engage Progent's service with confidence. Often, vendor credentials such as the Cisco Certified Internetwork Experts (CCIE) confers priority for substantially superior vendor support than is offered to uncertified service providers, allowing Progent to deliver clients a higher level of IT support. In other cases, major certifications such as CISSP or ISSEP for IT security can help enterprise customers to show compliance with regulatory demands by engaging the services of accredited IT professionals.
Consulting Identity Verification
Identity Verification Online Support
Progent's Duo services incorporate Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation on iOS, Android, and other out-of-band devices.
On-site Support Redhat Linux
PCLinuxOS Linux Consultancy
If you are developing UNIX or Linux software in an environment that has Windows-based processors, desktops, and office productivity products, Progent offers full-service information technology outsourcing that allows you to focus on your field of strategic know-how while avoiding the constant hassle of maintaining your business network. Through the use of smart network monitoring and by delivering online and on-site support as your company needs it, Progent offers an affordable way for maintaining an information system that provides excellent availability, security, and efficiency. Progent's Linux developer assistance services feature comprehensive information technology outsourcing, virtual infrastructure, remote and on-site support and troubleshooting, network monitoring services, and Help Desk support.
Computer Engineer Server Management
Server Management Remote Troubleshooting
Server proliferation puts pressure on IT budgets and management resources. Server reduction via a virtual architecture offers lower total cost of ownership of servers and faster ROI, more efficient utilization of physical computers, simplified operations, enhanced system uptime, and easier manageability. Common usage scenarios for virtual servers include hardware consolidation, economical hosts for mission-critical legacy applications based on obsolete operating systems, and affordable quarantine of program development or pilot testing environments from production systems.
Specialist Multiple cloud integration
Top Rated Amazon AWS hybrid cloud solutions Services
Progent can help your IT team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid network models that utilize physical resources along with one or more cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of cloud integration services that include Azure enterprise hybrid cloud design and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has 20 years of experience delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
24/7 Workspace ONE Endpoint Management Network Consulting Companies
24 Hour SCCM On-Call Services
Progent's network consultants can assist you to automate desktop change and update deployment by providing support for management solutions that include Configuration Manager 2007, SMS 2003, and Windows Server Update Services.
Lync Server 2013 VoIP Consultancy
Microsoft Lync Server 2013 Web Apps Server Professional
Microsoft Lync 2013, renamed Skype for Business, enables businesses of all sizes to create a centrally managed and secure communications ecosystem that permits the modern BYOD computing model with instant messaging (IM), real-time presence, web conferencing with application sharing, and both IP-based and PSTN calling enabled for a wide range of stationary PCs and mobile clients. Progent's certified Lync Server 2013 consultants and system architects can help you to evaluate the business benefits of Lync 2013, design an in-house, cloud-resident (via Lync Online) or hybrid model appropriate for your current and future goals, implement Lync Server 2013 so as to speed up your ROI, and deliver live webinar and onsite training to your management staff and end users. Progent offers in-depth expertise in key pieces of a Lync Server 2013 deployment including Windows Server, SQL Server and Exchange Server, and Progent can assist your organization to combine Lync Server 2013 with popular Office and Microsoft 365 applications including Outlook clients and PowerPoint.
Emergency Microsoft Office System Small Business IT Outsourcing Firm
Microsoft Office XP Computer Network Support Group
Progent's IT outsourcing services for small businesses include planning Server 2003, .NET Server, and Microsoft BackOffice environments, coordinating upgrades to XP, Windows Server 2003, Active Directory, and Exchange 2003 Server, Help Desk Call Center, remote and on-site troubleshooting, fixing chronic IT problems, and producing a comprehensive security plan. Progent can show you how to maximize network reliability and throughput with non-stop configuration, resilient network architecture, and proactive server monitoring. Progent also offers special project help for large-scale upgrades and can assist with needs definition, resource inventory, bill of materials development, sourcing selection, procurement logistics, and professional documentation. Progent's IT outsourcing help also includes training for office productivity software such as Microsoft Office XP.
Lync Server 2013 Mirrored Back End Servers Consulting
Microsoft Certified Lync Server 2013 high availability Consultancy
Microsoft Lync 2010 provides IM, Presence, audio and video conferencing, desktop collaboration, and both IP-based and traditional PSTN calling. Lync 2010 can extend the capability of Microsoft Exchange, SharePoint Server and Office desktop or Microsoft 365 and streamlines management through integration with Active Directory. Lync 2010 can also cut expenses by eliminating VoIP equipment and subscription fees, PBX systems, or legacy teleconferencing technology. Progent's certified unified communications experts offer remote and on-premises support services to assist your company to maintain and repair your current Lync Server 2010 deployment or evaluate the advantages of upgrading from Lync to Skype for Business, which is Microsoft's renamed and revamped release of the product. Progent can also help you to plan and carry out a smooth Skype for Business migration.
Network Consultants Offsite Employees Cybersecurity
Integration Services Remote Workforce Security
Progent can help small and medium-size organizations to configure endpoint device security protection systems and provide cleanup services needed to support remote workers.
On-site Support Offsite Managed Data Backup/Recovery Services
BDR and Business Continuity Solutions Computer Engineer
ProSight ECHO Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end solution for cloud backup/disaster recovery. ProSight DPS automates your backup processes and enables fast restoration of vital data, apps and virtual machines that have become lost or damaged as a result of hardware breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-premises device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical information.
Consultant Services Lync Server 2013 disaster recovery
Lync Server 2013 and Active Directory Consultants
Lync Server 2013, renamed Skype for Business, enables businesses of all sizes to create a manageable and protected communications ecosystem that supports the modern Bring-Your-Own-Device computing model with IM, presence, audio/video and web meetings with application sharing, and both IP and PSTN calling enabled for a broad range of desktop and mobile clients. Progent's Microsoft-certified Lync Server 2013 experts and network architects can help you to assess the advantages of Lync Server 2013, design an on-premises, cloud-based (via Lync Online) or mixed topology appropriate for your present and long-term goals, deploy Lync 2013 in a way that expedites your ROI, and provide live online and onsite training to your management team and users. Progent has expertise in critical components of a Lync Server 2013 deployment including Windows Server, SQL Server Express and Exchange Server, and Progent can help your organization to combine Lync Server 2013 with popular Office and Microsoft 365 applications including Outlook clients and PowerPoint.
Small Business IT Outsourcing Company Linux Online
Consulting Linux RedHat Phone-based
Progent provides nationwide online phone support and consulting services for companies that operate networks based on versions of Linux or whose information systems feature a combination of Linux platforms/Linux and Microsoft Windows products. Online IT help provides maximum return for your information technology budget by protecting client productivity and shortening the hours billed for network repair services. Advanced remote support technology and experienced technicians and consultants combine to enable Progent to handle the majority of network problems without wasting time and expense by going to your site. In the vast majority of cases your network issues can be remediated by telephone or through a combination of phone help and online network analysis. Progent can put you in touch with Cisco CCIE infrastructure engineers and CISM premier security professionals to assist you with the most challenging system problems.
On-site Technical Support SentinelOne Singularity Complete Reseller
24-7 Engineers SentinelOne Singularity and Vigilance Integration
Progent is a dealer and integrator for SentinelOne's Singularity product family, a subscription-based, cloud-centric cyberthreat management solution that incorporates AI software and advanced services to deliver comprehensive endpoint detection and response (EDR).
Specialists Microsoft Exchange 2016 Upgrade
Exchange 2016 Mailbox migration IT Services
Progent can assist you in any and all facets of your upgrade to Microsoft Exchange 2016 including designing high availability system topology for a local, cloud-based or hybrid deployment; licensing compliance for Exchange Server and Windows Server 2012 R2+; migrating mailboxes; Hyper-V strategy; specifying mass storage capacity required for your VMs, mailbox databases and log files; setting up hardware load balancing (HLB) for high-availability CAS services; designing, configuring and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; preparing the firewall; creating SSL certs; performing client remediation with Office desktop or Microsoft 365; and configuring Outlook on the web.
Biggest Online Consulting At Home Employees Helpdesk Services
Remote Employees Helpdesk Services Support and Setup
Progent offers small and medium-size companies overflow or comprehensive Help Desk support services for an offsite workforce.
IP address management Engineer
Professional ProSight certificate expiration management
ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can save up to half of the time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it.
Exchange SE Disaster Recovery Configuration
Technical Support Exchange SE M365 Integration
Progent can assist you in any phase of your migration to Exchange Server 2019 such as deploying Windows Server 2019 for hosting Exchange; designing HA architecture for an on-premises, cloud-based or hybrid deployment; moving mailboxes; planning and configuring Windows Hyper-V; configuring HLB; building Database Availability Groups (DAGs) with MCDB solid-state caching; integrating with Skype for Business 2019 for voicemail; integration with SharePoint Server or SharePoint Online; updating firewalls; integration with Microsoft 365; and setting up Outlook clients.
Top Ranked Online Help Microsoft Exchange
Microsoft Exchange Upgrade Professional
Progent is among the most qualified information technology support firms for integrating e-mail solutions powered by Exchange 2000 Server. Progent specializes in helping small companies derive the full benefits of Microsoft Exchange Server 2000 for common situations such as upgrading from Exchange 5.5 Server, migration from an ISP-managed or POP3 e-mail system, and using managed services for your Exchange 2000 Server administration.
Citrix Lab Manager Technology Professional
Citrix Stage Manager Specialist
Progent's Citrix-certified consultants can assist you to assess the strategic value of the available versions of Citrix Essentials for Hyper-V, assist you to use Citrix management utilities in your Hyper-V environment, and show you how you can use Citrix Essentials for Hyper-V to improve the performance, availability, consistency, and recoverability of your virtual network while reducing the cost of equipment and support and simplifying management processes.
24/7 Microsoft Teams dial plans Consultant
Microsoft Teams and Azure Active Directory Consultants
Progent can assist your organization to design an upgrade to Microsoft Teams from Skype for Business or Lync Server and configure, manage, and troubleshoot a cloud or hybrid implementation of Microsoft Teams. Progent can help you to connect Teams with Office and Microsoft 365 apps, Exchange Online, SharePoint, and your PSTN gateway.
SCOM 2012 Application Monitoring Technical Support Services
Integration SCOM Management Packs
Progent's Microsoft-certified consultants have over a decade of background planning, implementing, optimizing and troubleshooting System Center Operations Manager solutions and offer companies of any size expert remote or onsite consulting services for System Center 2012 Operations Manager. Progent can assist your company to design a topology for SCOM 2012 servers that delivers the responsiveness and availability needed to watch over your IT resources efficiently, whether your infrastructure are onsite, cloud-based, or a hybrid environment. Progent can also assist you to install and set up SCOM 2012 management packs according to best practices for monitoring network fabric as well as Microsoft and 3rd-party apps and services. In addition, Progent can provide fast online or on-premises technical support to help you to fix serious issues detected by SCOM 2012.
Computer Engineer SQL Server 2019 Standard
SQL Server 2019 Machine Learning Server Computer Consulting
Progent's Microsoft-certified SQL Server 2019 consultants can help your organization to assess the advantages for upgrading to SQL Server 2019 and can provide rapid online or onsite contact with consulting experts in solution planning and deployment, application development, SQL Server management, and cybersecurity.
Cisco RADIUS Security Support Outsourcing
Specialists VPN
Cisco's security and offsite connectivity technology for small to mid-size companies represent a complete range of manageable security products to let you protect your wired and wireless network infrastructure. Cisco's VPN line includes switches, firewalls, and Virtual Private Network solutions. Progent's professional staff of consultants includes experienced engineers with Cisco's Certified Internetwork Expert and Cisco Certified Network Professional certifications who can assist your organization to evaluate Cisco VPN, Cisco RADIUS Security, and additional Cisco security solutions that align best with your business objectives.
Consultant Microsoft Dynamics GP System Upgrade
Microsoft Dynamics GP Upgrade Planning Engineers
Progent's consultants have delivered support for Microsoft Dynamics GP and Great Plains software for more than 20 years and Progent has provided system integration, customization, education, and troubleshooting services since the product's debut. Progent can provide in-depth expertise for updating out of date Dynamics GP/Great Plains ERP systems. Progent can help you to design, test, and carry out an efficient migration from a a legacy version of GP to the latest edition of Dynamics GP.
Enterprise hybrid cloud integration Engineers
Amazon AWS hybrid cloud solutions Specialist
Progent can assist you to design and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that utilize physical IT assets along with one or more cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services that include Microsoft Azure hybrid cloud planning and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has 20 years of background providing high-level consulting support online, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
ADSL2+ Consult
ISP Service Plan Selection Engineers
Progent can provide the affordable services of online Internet connectivity consultants to assist your organization to evaluate or enhance your ISP services so your Internet connectivity solution aligns with your business requirements. Services available from Progent include assessment of your existing bandwidth utilization, carrier and plan analysis and ordering, network provisioning, and overseeing a seamless move to a new ISP and/or service plan. Network provisioning can include enhancing current routers and configuring additional ones, implementing firewalls, and upgrading dependable Border Gateway Protocol architectures.
ProSight Private Cloud Services Engineers
Private Cloud Integration Technology Professional
Progent's ProSight Virtual Hosting service offers proven virtual server architecture, a state-of-the-art data center, and the technical support expertise of Progent's Microsoft-certified engineering team to provide small businesses with a complete IT outsourcing alternative that improves network dependability and security, reduces management hassle, and cuts costs. With Private Cloud Hosting, a smaller business can have all of its operating system platforms and key application servers hosted in a safe and reliable data center on a fast, non-stop virtual machine set up and maintained by Progent's network service experts.
wireless controller Technical Support
Urgent Wi-Fi 6 wireless controller Configuration
Cisco's Catalyst line of wireless controllers simplify the administration of Wi-Fi LANs by unifying the configuration and management of wireless access points, tuning wireless performance by reducing the impact of radio frequency congestion, improving wireless availability with fast failover, and strengthening security by detecting threats and analyzing network traffic according to user type and locale. Progent's Wi-Fi consultants can assist your business to configure Cisco wireless LAN controllers to manage Wi-Fi networks of all sizes. Progent can assist you to administer and debug your current Cisco-based Wi-Fi solution or carry out an efficient migration to Cisco's latest Wi-Fi controller technology.
Network Security Expert Darrin Johnson Professionals
Progent Cybersecurity Media Relations Consult
Progent in the News is hosted by cybersecurity expert Darrin Johnson.
IP Telephony Technical Support Services
Technology Consulting Services Cisco VoIP Phones and Presence
Progent's Cisco CCIE-certified VoIP phone and video IP phone experts can help your business to configure, maintain, and troubleshoot Cisco IP phones, video IP phones and wireless IP handsets. Progent offers expertise for all models of Cisco's IP phones from legacy VoIP devices to the latest HD media phones. Progent's IP telephony experts can also assist you to integrate your IP phones with Unified CM, formerly named CallManager, or with Cisco Unified Communications Manager Express (CME) to build a modern IP-PBX environment for unified messaging and company-wide collaboration. Progent can also assist you to install Unified CM applications like Cisco Unified Communications Manager IM and Presence Jabber, Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building an advanced customer contact solution. Progent can deliver expertise with all aspects of Cisco IP Phone integration including reviewing dial plans, configuring SIP gateways, deploying ISR routers with CUBE VoIP networking capability, and creating Cisco UCS server failover and Cisco Survivable Remote Site Telephony (SRST) systems for survivability.
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