Crypto-Ransomware : Your Feared Information Technology Nightmare
Crypto-Ransomware  Recovery ConsultantsRansomware has become an escalating cyberplague that presents an extinction-level threat for businesses unprepared for an attack. Different versions of ransomware like the CrySIS, CryptoWall, Locky, SamSam and MongoLock cryptoworms have been out in the wild for a long time and continue to cause damage. More recent variants of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Conti and Egregor, as well as frequent as yet unnamed malware, not only encrypt online critical data but also infect most accessible system protection mechanisms. Data replicated to cloud environments can also be ransomed. In a poorly architected system, this can render automatic recovery hopeless and effectively sets the network back to zero.

Retrieving applications and data after a ransomware outage becomes a sprint against the clock as the targeted organization fights to contain the damage, remove the ransomware, and resume mission-critical operations. Due to the fact that crypto-ransomware needs time to replicate throughout a network, penetrations are often sprung at night, when penetrations typically take more time to notice. This multiplies the difficulty of rapidly mobilizing and coordinating a knowledgeable mitigation team.

Progent makes available an assortment of services for protecting Bristol businesses from crypto-ransomware events. Among these are team training to help identify and avoid phishing attempts, ProSight Active Security Monitoring for endpoint detection and response (EDR) using SentinelOne's behavior-based threat defense to detect and extinguish day-zero malware assaults. Progent also provides the assistance of experienced ransomware recovery professionals with the talent and commitment to restore a compromised network as urgently as possible.

Progent's Crypto-Ransomware Recovery Support Services
After a crypto-ransomware invasion, paying the ransom in cryptocurrency does not ensure that cyber criminals will return the needed keys to unencrypt any of your data. Kaspersky Labs determined that seventeen percent of ransomware victims never restored their data after having paid the ransom, resulting in increased losses. The gamble is also very costly. Ryuk ransoms are commonly a few hundred thousand dollars. For larger organizations, the ransom demand can be in the millions. The other path is to piece back together the mission-critical parts of your Information Technology environment. Without access to complete information backups, this calls for a wide complement of skills, top notch project management, and the willingness to work continuously until the job is done.

For twenty years, Progent has made available professional Information Technology services for companies across the U.S. and has earned Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes professionals who have attained advanced industry certifications in key technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security engineers have garnered internationally-renowned industry certifications including CISA, CISSP-ISSAP, ISACA CRISC, SANS GIAC, and CMMC 2.0. (Refer to Progent's certifications). Progent in addition has experience with financial management and ERP applications. This breadth of experience affords Progent the capability to quickly understand necessary systems and re-organize the remaining components of your IT environment after a ransomware event and rebuild them into a functioning system.

Progent's ransomware group uses powerful project management applications to orchestrate the complex restoration process. Progent appreciates the urgency of working quickly and in concert with a client's management and Information Technology resources to prioritize tasks and to get key services back on line as soon as possible.

Customer Story: A Successful Ransomware Attack Restoration
A small business engaged Progent after their network system was crashed by the Ryuk ransomware. Ryuk is thought to have been launched by North Korean government sponsored hackers, possibly adopting approaches exposed from the U.S. NSA organization. Ryuk seeks specific organizations with little or no room for disruption and is among the most profitable incarnations of ransomware. Major targets include Data Resolution, a California-based info warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a small manufacturing business based in Chicago with about 500 employees. The Ryuk event had frozen all business operations and manufacturing capabilities. The majority of the client's backups had been directly accessible at the beginning of the attack and were destroyed. The client was evaluating paying the ransom (more than $200K) and wishfully thinking for good luck, but ultimately utilized Progent.


"I cannot thank you enough about the support Progent provided us during the most critical period of (our) businesses existence. We may have had to pay the hackers behind this attack except for the confidence the Progent team gave us. The fact that you could get our messaging and essential applications back on-line faster than one week was amazing. Each staff member I worked with or texted at Progent was hell bent on getting us working again and was working 24 by 7 on our behalf."

Progent worked hand in hand the client to rapidly identify and prioritize the most important elements that needed to be recovered in order to restart departmental functions:

  • Active Directory
  • Email
  • Accounting and Manufacturing Software
To start, Progent adhered to AV/Malware Processes penetration response industry best practices by halting lateral movement and performing virus removal steps. Progent then initiated the steps of recovering Active Directory, the heart of enterprise environments built on Microsoft Windows technology. Microsoft Exchange Server email will not work without AD, and the customer's financials and MRP software used Microsoft SQL Server, which needs Active Directory for access to the databases.

Within two days, Progent was able to recover Active Directory to its pre-virus state. Progent then initiated reinstallations and hard drive recovery of mission critical servers. All Microsoft Exchange Server schema and attributes were usable, which facilitated the rebuild of Exchange. Progent was able to assemble non-encrypted OST data files (Outlook Email Off-Line Folder Files) on user desktop computers and laptops to recover mail messages. A recent offline backup of the customer's accounting/ERP systems made it possible to restore these essential programs back on-line. Although a large amount of work remained to recover fully from the Ryuk attack, the most important systems were restored quickly:


"For the most part, the assembly line operation never missed a beat and we produced all customer deliverables."

Throughout the next few weeks key milestones in the restoration project were accomplished through close collaboration between Progent consultants and the client:

  • Internal web sites were returned to operation with no loss of data.
  • The MailStore Microsoft Exchange Server containing more than four million historical messages was restored to operations and available for users.
  • CRM/Customer Orders/Invoicing/Accounts Payable/Accounts Receivables (AR)/Inventory Control modules were completely recovered.
  • A new Palo Alto Networks 850 firewall was brought on-line.
  • Ninety percent of the user PCs were back into operation.

"Much of what happened during the initial response is nearly entirely a fog for me, but I will not forget the care each and every one of you put in to help get our business back. I have been working with Progent for at least 10 years, maybe more, and every time Progent has outperformed my expectations and delivered as promised. This time was the most impressive ever."

Conclusion
A potential business-killing catastrophe was averted due to dedicated professionals, a broad spectrum of subject matter expertise, and tight collaboration. Although in post mortem the crypto-ransomware virus penetration detailed here should have been identified and blocked with advanced cyber security solutions and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, staff training, and well thought out incident response procedures for backup and applying software patches, the reality remains that state-sponsored cybercriminals from Russia, China and elsewhere are relentless and are an ongoing threat. If you do fall victim to a crypto-ransomware incident, feel confident that Progent's team of professionals has proven experience in ransomware virus defense, mitigation, and data recovery.


"So, to Darrin, Matt, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others who were helping), I'm grateful for allowing me to get some sleep after we got over the first week. All of you did an incredible effort, and if anyone is in the Chicago area, dinner is my treat!"

Download the Ransomware Remediation Case Study Datasheet
To read or download a PDF version of this case study, click:
Progent's Ryuk Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Consulting Services in Bristol
For ransomware recovery expertise in the Bristol area, phone Progent at 800-462-8800 or see Contact Progent.



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    Progent's Microsoft-certified consultants average over 10 years of background delivering email solutions for companies that range from small businesses to global enterprises. Progent offers affordable consulting for all editions of Exchange Server to enhance email and virus security, configure high availability email systems, and implement remote and mobile email connectivity. Progent's Microsoft Exchange consulting services can assist you in planning and executing a migration from an outdated SMPT server or older Microsoft Email package such as Microsoft Exchange 2003 to Microsoft Exchange 2019 Server. Progent provides support for Windows 10 and Windows 11 desktops using Outlook and can show you how to integrate Outlook Web App (OWA) for all major web browsers. For email virus defense, spam filtering and outbound data leak prevention, Progent offers Email Guard email filtering and encryption.

  • Technical Support Services Windows Server 2008 Hyper-VI Windows Server 2008 R2 Network Engineer
  • Technology Professional Infor SyteLine CloudSuite ERP Infor SyteLine CloudSuite Financial Analysis Consultant Services

  • 24-Hour Juniper Junos CLI Security Contractors
    Juniper Junos CLI Cybersecurity Organization

    Progent's Juniper-certified network engineer can assist you to design and deploy Juniper Firewall and VPN platforms, optimize and support your network infrastructure, and upgrade efficiently from outdated equipment to current releases. Progent's Junos OS consultants can offer support for Juniper's flagship network operating system to enable your business to streamline the management and strengthen the security of your Juniper VPN appliances and routers. Progent also has broad experience maintaining Juniper's NetScreen OS and ScreenOS software productss and can assist you maintain environments that include a combination of Juniper's software platforms.

  • Top Dharma ransomware recovery Specialist Specialists Ryuk ransomware recovery

  • Microsoft Azure hybrid cloud integration Consultant Services
    Microsoft Azure integration Integration

    Progent's consultants can help you to plan and carry out a smooth migration from onsite Active Directory to cloud-hosted Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid solution that uses Microsoft Entra Domain Services and Microsoft Entra Connect to unify identity and access management across on-premises and cloud resources.

  • Top Rated Security Organization Cybersecurity Bulletins Critical Security Alerts Security Evaluation
  • Unified CM Integration Business Edition 6000 Online Consulting

  • IT Consultant NinjaOne Automated Desktop Management
    Remote NinjaOne Server Monitoring Outsourcing

    ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the health of critical assets.

  • Urgent Microsoft SQL Server Networking Companies Bristol SQL Server Small Office Computer Consulting Services Bristol
  • Urgent Network Architect Firms BlackBerry BES Server Bristol Network Consulting Firm BlackBerry Smartphone Bristol
  • Windows 2000 Server Network Consulting Network Engineer Microsoft Windows 2000
  • Windows Server 2012 R2 Network Consulting Windows Server 2019 Support Outsourcing
  • Windows Server 2012R2 Data Deduplication Technical Consultant Windows Server 2012 R2 Technical Support Services
  • Windows Server 2019 Workgroup clusters Network Engineer Windows Server 2019 Information Assurance Remote Troubleshooting
  • Windows, UNIX, Solaris Support Outsourcing UNIX with Windows Consultant Services
  • Wireless Network Consulting Wireless LAN Specialists
  • ransomware removal and file recovery Professionals Locky ransomware recovery Engineers
  • ransomware removal and restore Specialist Largest ransomware cleanup and recovery Consultant Services
  • wireless IP phones and Cisco Unified Communications Manager Online Support Network Consulting Wi-Fi IP phone integration
  • wireless VoIP phone and Aironet APs Specialists 8500 Wireless Controller IT Services

  • Small Offices Network Consulting Firms
    Small Offices Networking Consultants

    Progent delivers the help of Microsoft and Cisco-Premier IT consulting professionals to show customers affordable ways to help businesses optimize the benefits of Microsoft and Cisco technology. For environments that span from remote offices to nationwide corporations, Progent's expert engineers can help you improve your network's e-mail architecture, security, availability, performance, and system management.


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