Crypto-Ransomware : Your Feared IT Catastrophe
Crypto-Ransomware  Remediation ProfessionalsCrypto-Ransomware has become an escalating cyberplague that poses an extinction-level threat for businesses of all sizes unprepared for an attack. Different iterations of ransomware such as CryptoLocker, CryptoWall, Bad Rabbit, SamSam and MongoLock cryptoworms have been around for years and still cause destruction. More recent variants of crypto-ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit and Nephilim, along with daily unnamed newcomers, not only encrypt online files but also infiltrate most available system protection. Data replicated to off-site disaster recovery sites can also be ransomed. In a poorly designed system, this can render automatic restoration impossible and effectively knocks the entire system back to zero.

Recovering programs and information following a ransomware intrusion becomes a sprint against time as the targeted organization struggles to contain and clear the virus and to restore enterprise-critical activity. Since ransomware requires time to replicate, penetrations are usually launched on weekends, when successful attacks are likely to take more time to notice. This compounds the difficulty of quickly assembling and orchestrating a capable response team.

Progent makes available a range of support services for securing Bristol organizations from ransomware attacks. Among these are team member training to become familiar with and not fall victim to phishing exploits, ProSight Active Security Monitoring for remote monitoring and management, in addition to setup and configuration of next-generation security gateways with machine learning capabilities to automatically detect and extinguish new cyber attacks. Progent in addition provides the services of expert ransomware recovery engineers with the talent and commitment to reconstruct a breached environment as soon as possible.

Progent's Crypto-Ransomware Restoration Help
Following a crypto-ransomware attack, paying the ransom demands in cryptocurrency does not guarantee that cyber hackers will provide the codes to unencrypt all your data. Kaspersky Labs ascertained that 17% of ransomware victims never recovered their information even after having sent off the ransom, resulting in additional losses. The risk is also very costly. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is significantly higher than the usual ransomware demands, which ZDNET determined to be around $13,000 for small organizations. The alternative is to setup from scratch the key components of your IT environment. Without the availability of complete system backups, this calls for a broad complement of skill sets, professional project management, and the ability to work 24x7 until the task is finished.

For two decades, Progent has made available certified expert Information Technology services for businesses across the U.S. and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes professionals who have attained high-level certifications in key technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security engineers have garnered internationally-renowned industry certifications including CISA, CISSP-ISSAP, CRISC, and SANS GIAC. (Refer to Progent's certifications). Progent also has experience with financial management and ERP software solutions. This breadth of expertise provides Progent the capability to quickly identify necessary systems and consolidate the remaining pieces of your computer network system following a crypto-ransomware event and rebuild them into an operational network.

Progent's security team deploys state-of-the-art project management tools to coordinate the sophisticated restoration process. Progent understands the importance of working quickly and in concert with a client's management and IT team members to assign priority to tasks and to put critical applications back on-line as soon as possible.

Client Case Study: A Successful Ransomware Virus Restoration
A customer contacted Progent after their network was crashed by the Ryuk ransomware. Ryuk is thought to have been deployed by North Korean state cybercriminals, possibly adopting technology exposed from the U.S. National Security Agency. Ryuk goes after specific companies with little tolerance for operational disruption and is among the most profitable versions of crypto-ransomware. Major targets include Data Resolution, a California-based data warehousing and cloud computing firm, and the Chicago Tribune. Progent's client is a regional manufacturing business based in Chicago with around 500 workers. The Ryuk event had shut down all company operations and manufacturing capabilities. Most of the client's data protection had been directly accessible at the time of the intrusion and were damaged. The client was actively seeking loans for paying the ransom (more than two hundred thousand dollars) and hoping for good luck, but ultimately reached out to Progent.

"I cannot speak enough in regards to the care Progent gave us throughout the most stressful time of (our) businesses life. We most likely would have paid the Hackers if it wasnít for the confidence the Progent team gave us. The fact that you were able to get our e-mail and critical servers back sooner than a week was earth shattering. Each person I interacted with or communicated with at Progent was absolutely committed on getting us back on-line and was working day and night to bail us out."

Progent worked with the client to quickly understand and prioritize the key areas that had to be addressed to make it possible to resume company operations:

  • Microsoft Active Directory
  • Microsoft Exchange Email
  • Financials/MRP
To get going, Progent adhered to AV/Malware Processes event response best practices by isolating and clearing infected systems. Progent then initiated the steps of restoring Windows Active Directory, the core of enterprise networks built upon Microsoft technology. Microsoft Exchange messaging will not work without Windows AD, and the customerís accounting and MRP system utilized Microsoft SQL, which needs Active Directory for authentication to the databases.

Within two days, Progent was able to restore Windows Active Directory to its pre-attack state. Progent then accomplished reinstallations and storage recovery of essential applications. All Exchange schema and configuration information were intact, which facilitated the restore of Exchange. Progent was able to find non-encrypted OST files (Outlook Email Off-Line Folder Files) on various workstations and laptops in order to recover email data. A not too old offline backup of the client's financials/ERP software made it possible to recover these essential services back online for users. Although a large amount of work needed to be completed to recover totally from the Ryuk attack, the most important systems were recovered rapidly:

"For the most part, the production operation showed little impact and we did not miss any customer deliverables."

Over the next month important milestones in the restoration process were achieved through close cooperation between Progent consultants and the client:

  • Self-hosted web sites were brought back up without losing any information.
  • The MailStore Microsoft Exchange Server with over 4 million historical emails was spun up and available for users.
  • CRM/Product Ordering/Invoices/Accounts Payable/Accounts Receivables/Inventory modules were 100% functional.
  • A new Palo Alto 850 firewall was set up and programmed.
  • Nearly all of the desktops and laptops were back into operation.

"So much of what happened those first few days is nearly entirely a haze for me, but my management will not forget the commitment all of you accomplished to give us our business back. Iíve been working with Progent for the past 10 years, maybe more, and every time I needed help Progent has shined and delivered. This event was no exception but maybe more Herculean."

A likely enterprise-killing disaster was dodged due to top-tier professionals, a broad spectrum of IT skills, and tight collaboration. Although in analyzing the event afterwards the ransomware attack detailed here would have been disabled with up-to-date security technology solutions and recognized best practices, team training, and appropriate security procedures for data protection and proper patching controls, the fact remains that state-sponsored cyber criminals from Russia, North Korea and elsewhere are relentless and are not going away. If you do fall victim to a crypto-ransomware penetration, feel confident that Progent's roster of experts has substantial experience in ransomware virus blocking, mitigation, and file recovery.

"So, to Darrin, Matt, Aaron, Dan, Jesse, Arnaud, Allen, Tony and Chris (and any others who were involved), thank you for allowing me to get some sleep after we got over the first week. Everyone did an fabulous job, and if any of your team is around the Chicago area, a great meal is on me!"

Download the Crypto-Ransomware Cleanup Case Study Datasheet
To review or download a PDF version of this customer case study, click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

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    Progent's UNIX platform consulting experts provide small and mid-size businesses and developers assistance with administering and supporting UNIX, Linux or Solaris systems that operate with Microsoft-based technology. Progent offers your business access to UNIX experts, support professionals premier by Microsoft and Cisco, and security specialists with CISA and CISSP credentials. This broad array of experience provides you with a convenient one-stop consulting firm to help you create and maintain a protected and robust mixed-platform connectivity and communications environment that allows UNIX and Microsoft interoperability by combining Microsoft Windows with major versions of UNIX such as Mac OS X, Solaris, IBM AIX, HP-UX, BSD, SCO, and SGI/Irix or leading Linux derivatives such as RedHat, SUSE, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.

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    Microsoft Access Web App Integration

    Progent offers economical remote support for all releases of Microsoft Office Access including Access desktop and Access Web App and can provide advanced support for Access application development, database migration, performance optimization, report design, and troubleshooting. Progent also can provide tailored online classes for Office Access application programming and database management.

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  • Wireless Security Professionals
    24 Hour Wireless Security Technology Professional

    Progent offers consulting for security testing utilities including LANguard from GFI for running a variety of automatic network auditing scans to uncover potential security gaps. Progent has broad knowledge of security auditing tools and can show you how to make sense of audit reports and respond appropriately. Progent can help you design security into your business processes, configure scanning applications, plan and implement a protected network environment, and recommend procedures to maximize the safety of your network. Progent's security consultants are able to help you configure a firewall, implement safe remote access to email and data, and install VPN. Progent's accredited security experts can also validate the protection of web software and can provide extensive information security assessments of enterprise-wide security to validate your company's compliance with important international security standards including FISMA, PCI, and ISO.

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  • Upgrade Consultant Solaris-Windows
    Solaris Upgrade Consulting

    Progent can assist your business to plan and execute an efficient migration from a Sun Solaris-powered IT environment to a network based on Microsoft Windows and suited for supporting Microsoft's powerful office productivity software, business applications, and developer tools. Progent's Solaris, Windows and Cisco engineers and application specialists can help you guard your information and minimize productivity discontinuity by designing an effective migration plan that protects your current investments in Sun Solaris software and technology. UNIX-to-Windows migration support expertise offered by Progent include analysis of existing infrastructure, migration planning and testing, Exchange migration support, data and application porting, and processor and storage migration and consolidation.

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    Tandberg Telepresence Services

    Progent offers access to a senior specialist with extensive experience configuring, maintaining, and enhancing telepresence platforms from top-tier suppliers including Cisco, TANDBERG, Polycom, LifeSize, and Radvision. Progent can coordinate with your in-house IT support team, your ISP, and your video conferencing platform supplier to assist your company increase the business value of your telepresence solution.

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    NetDocuments (NetDocs) is a cloud-based document management system (DMS) designed specifically for the legal profession. Progent can provide remote guidance from NetDocuments experts who can assist legal departments and law firms to plan, configure, administer, tune, or debug a document management system (DMS) environment based on NetDocs.

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    In addition to providing access to Microsoft Dynamics GP (Great Plains) consultants, Progent has experts in Microsoft Dynamics AX ERP Software, Dynamics NAV, Dynamics SL (Solomon), Dynamics RMS, Macola ERP, MAS 90 by Sage Software, and QuickBooks Pro. Progent can provide software development, troubleshooting, management help, migration support, and one-on-one or group online training classes customized to address your particular needs. Progent's consultants also can show you how to build and maintain a protected, robust network foundation to run your ERP, MRP and accounting solutions.

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  • SCVMM 2016 and vSphere Integration Services On-site Support SCVMM 2016 and Windows 2016

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    Award Winning Call Center Sharing Remote Support

    Progentís Co-managed Help Desk service allows your IT organization to share the load for Help Desk services transparently between your IT team and Progent's large roster of seasoned technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution built around the leading shared professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.

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    Protect Juniper SSG Series Gateway

    Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.

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    Windows Server 2019 Cybersecurity Remote Support

    Progent's Windows Server 2019 disaster recovery planning consultants can help you to plan and deploy a disaster recovery system based on Microsoft's cloud-tested Failover Clustering technologies including Cluster Sets, Storage Replica, Storage Spaces Direct, Virtual Machine Load Balancing, and Cloud Witness.

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  • Mac Online Consultant Services
    Professional OS X Technical Support

    Progent provides national remote technical support and consulting services for companies that run Apple Mac OS X environments or whose information systems include a mix of Mac with Microsoft products. Progent's engineers can provide Apple macOS and Mac OS X clients a range of services including desktop assistance, migration to the most recent version of OS X from legacy editions of Apple macOS and OS X, plus expertise with Apple macOS and Mac OS X applications. Progent can also assist you with Apple iPhone and Apple iPad synchronization and troubleshooting, or moving to iCloud. Online IT help provides optimum return for your IT budget by extending client productivity and limiting the hours charged for network repair services. Advanced remote support tools and experienced technicians and engineers combine to enable Progent to handle most network problems without wasting time and money by traveling to your location. In the vast majority of situations your IT problems can be dealt with by telephone or through a mix of telephone help and online network analysis. Progent can make available Cisco certified CCIE infrastructure engineers and CISSP premier security specialists to help you with the most challenging system issues.

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    QTS Sacramento Internet Data Center Professionals

    The QTS (formerly Herakles) Colocation Center facility is located in the seismically-stable Natomas area of Sacramento, CA. If you are now using the QTS data center as a colocation site or if your company is considering moving your primary or offsite backup system to Herakles/QTS, Progent offers a variety of affordable consulting services including data center migration, equipment installation and updates, infrastructure improvements, project management services, virtualization configuration, remote network monitoring, centralized network management, software programming, disaster recovery/business continuity solutions, security evaluation, and the use of the Progent Test Lab.

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    Progentís Disaster Recovery/Business Continuity (DR/BC) specialists offer in-depth backgrounds helping small organizations to minimize system downtime by providing cost-effective online consulting services for disaster recovery/business continuity planning, high-availability IT design, backup/restore systems, and non-disruptive maintenance. Progentís business continuity consultants can help you to develop and validate a sensible business continuity strategy that matches your business needs and IT budget. Progentís disaster recovery specialists can assist you to design, deploy, and maintain resilient technologies including non-stop Internet connectivity, virtualization, clustering, network load balancing, transparent online backup, and geographically dispersed hot backup centers.

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  • VMware vCloud Director vCD Consulting Services VMware vSphere Hypervisor Engineers
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  • Fortinet Firewall URL Filtering Specialists
    Fortinet FortiGate Firewalls On-site Support

    Fortinet FortiGate next-generation firewalls (NGFWs) are leaders in offering best-in-class performance for encrypted data inspection. Progent's Fortinet FortiGate firewall consultants can assist your business to deploy your Fortinet firewalls to protect all your IT resources at the enterprise perimeter, within the data center, at branches, and in the cloud.

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