Ransomware : Your Worst Information Technology Catastrophe
Crypto-Ransomware  Remediation ProfessionalsRansomware has become a modern cyberplague that represents an enterprise-level danger for organizations vulnerable to an attack. Versions of crypto-ransomware such as Dharma, Fusob, Locky, NotPetya and MongoLock cryptoworms have been circulating for years and continue to inflict harm. Newer versions of crypto-ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Egregor, along with additional unnamed newcomers, not only do encryption of online critical data but also infiltrate many accessible system backup. Files synchronized to the cloud can also be ransomed. In a poorly designed system, it can render any restoration impossible and basically sets the datacenter back to square one.

Restoring services and information after a ransomware attack becomes a sprint against the clock as the targeted business tries its best to contain and cleanup the ransomware and to resume mission-critical activity. Due to the fact that ransomware needs time to spread, penetrations are usually launched on weekends and holidays, when attacks tend to take longer to detect. This compounds the difficulty of quickly mobilizing and orchestrating an experienced response team.

Progent offers a variety of solutions for securing Bristol enterprises from ransomware attacks. These include team member training to become familiar with and not fall victim to phishing scams, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) utilizing SentinelOne's behavior-based cyberthreat protection to detect and suppress day-zero malware assaults. Progent in addition provides the assistance of expert ransomware recovery consultants with the skills and commitment to reconstruct a compromised system as rapidly as possible.

Progent's Ransomware Restoration Help
Subsequent to a ransomware event, even paying the ransom in Bitcoin cryptocurrency does not ensure that cyber hackers will provide the needed keys to unencrypt any of your data. Kaspersky Labs estimated that 17% of ransomware victims never restored their files after having sent off the ransom, resulting in additional losses. The gamble is also very costly. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is significantly above the typical ransomware demands, which ZDNET estimated to be around $13,000 for smaller organizations. The alternative is to piece back together the vital parts of your Information Technology environment. Absent access to essential system backups, this requires a wide complement of skill sets, well-coordinated team management, and the willingness to work 24x7 until the task is completed.

For twenty years, Progent has offered professional Information Technology services for businesses across the U.S. and has earned Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes consultants who have been awarded top certifications in important technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security consultants have garnered internationally-renowned industry certifications including CISM, CISSP-ISSAP, ISACA CRISC, and SANS GIAC. (See Progent's certifications). Progent also has experience in financial systems and ERP software solutions. This breadth of expertise provides Progent the ability to efficiently ascertain important systems and consolidate the remaining components of your IT system following a ransomware event and rebuild them into an operational network.

Progent's recovery team deploys state-of-the-art project management applications to orchestrate the complex recovery process. Progent understands the urgency of acting quickly and in unison with a customer's management and Information Technology resources to prioritize tasks and to put critical applications back online as fast as humanly possible.

Client Story: A Successful Crypto-Ransomware Penetration Restoration
A small business hired Progent after their organization was taken over by the Ryuk ransomware. Ryuk is generally considered to have been created by North Korean state criminal gangs, suspected of adopting technology exposed from the U.S. NSA organization. Ryuk goes after specific organizations with little room for disruption and is among the most lucrative incarnations of ransomware. Well Known organizations include Data Resolution, a California-based info warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a single-location manufacturing company based in the Chicago metro area and has around 500 workers. The Ryuk penetration had paralyzed all company operations and manufacturing capabilities. The majority of the client's data backups had been online at the time of the attack and were damaged. The client was taking steps for paying the ransom (more than $200,000) and hoping for good luck, but ultimately brought in Progent.


"I cannot tell you enough about the support Progent provided us throughout the most fearful period of (our) businesses survival. We had little choice but to pay the cyber criminals behind the attack if not for the confidence the Progent group afforded us. That you were able to get our e-mail system and key applications back on-line sooner than 1 week was amazing. Every single person I talked with or messaged at Progent was totally committed on getting us back online and was working 24 by 7 on our behalf."

Progent worked with the client to quickly determine and prioritize the mission critical systems that had to be restored in order to restart business operations:

  • Active Directory (AD)
  • Microsoft Exchange Email
  • Accounting/MRP
To start, Progent adhered to Anti-virus penetration mitigation best practices by isolating and performing virus removal steps. Progent then began the process of bringing back online Microsoft AD, the foundation of enterprise environments built upon Microsoft Windows technology. Exchange email will not work without Active Directory, and the client's accounting and MRP applications used Microsoft SQL, which requires Active Directory services for security authorization to the data.

In less than 2 days, Progent was able to rebuild Active Directory services to its pre-intrusion state. Progent then charged ahead with setup and storage recovery of essential applications. All Exchange Server ties and attributes were intact, which facilitated the rebuild of Exchange. Progent was also able to assemble non-encrypted OST files (Microsoft Outlook Offline Data Files) on user workstations and laptops to recover mail data. A recent offline backup of the client's accounting/MRP systems made it possible to restore these required applications back on-line. Although a lot of work was left to recover completely from the Ryuk attack, the most important systems were returned to operations rapidly:


"For the most part, the production line operation showed little impact and we produced all customer shipments."

During the next month important milestones in the restoration process were completed through close collaboration between Progent engineers and the client:

  • Internal web sites were returned to operation without losing any data.
  • The MailStore Exchange Server exceeding four million historical messages was restored to operations and accessible to users.
  • CRM/Customer Orders/Invoices/Accounts Payable/AR/Inventory Control functions were 100 percent functional.
  • A new Palo Alto 850 firewall was deployed.
  • 90% of the user PCs were fully operational.

"So much of what went on in the initial days is nearly entirely a haze for me, but we will not soon forget the countless hours each of your team accomplished to give us our company back. I've trusted Progent for at least 10 years, possibly more, and each time Progent has outperformed my expectations and delivered. This situation was no exception but maybe more Herculean."

Conclusion
A probable business-ending disaster was evaded by hard-working experts, a wide range of subject matter expertise, and tight collaboration. Although in retrospect the ransomware attack detailed here would have been prevented with up-to-date cyber security solutions and NIST Cybersecurity Framework best practices, team education, and well thought out incident response procedures for data protection and keeping systems up to date with security patches, the reality remains that state-sponsored cybercriminals from Russia, China and elsewhere are tireless and represent an ongoing threat. If you do fall victim to a crypto-ransomware penetration, remember that Progent's roster of experts has proven experience in ransomware virus blocking, cleanup, and information systems restoration.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Tony and Chris (and any others who were contributing), thanks very much for making it so I could get rested after we made it over the initial fire. All of you did an incredible effort, and if anyone is in the Chicago area, a great meal is the least I can do!"

Download the Ransomware Recovery Case Study Datasheet
To read or download a PDF version of this customer case study, please click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Consulting in Bristol
For ransomware cleanup expertise in the Bristol area, phone Progent at 800-462-8800 or go to Contact Progent.



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    Progent's ProSight Email Guard solution uses the technology of top information security companies to deliver web-based management and world-class security for your inbound and outbound email. The powerful structure of ProSight Email Guard combines cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, protection against data leaks, and encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall.

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    Progent's work environment will make you a better professional by improving your information technology skills and boosting the loyalty of your clients. Progent delivers this promise by recruiting the top professional experts for you to operate with, providing a state-of-the-art network and communications architecture, running proprietary software utilities to enable the highest quality of service, and by streamlining proven business structures for attracting and retaining clients.

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    Besides providing access to Microsoft Dynamics GP specialists, Progent has consultants experienced in Microsoft Dynamics AX ERP Software, Dynamics NAV, Dynamics SL (Solomon), Microsoft Dynamics Retail Management System, Macola ERP by Exact, MAS 90 by Sage Software, and QuickBooks Pro by Intuit. Progent offers software development, troubleshooting, administration help, upgrade assistance, and one-on-one or group webinar training customized to meet your specific requirements. Progent's experts also can show you how to build and maintain a protected, reliable network infrastructure to support your ERP, MRP and accounting solutions.

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    Fortinet 60 Series Firewalls Specialist

    Fortinet FortiGate next-generation firewalls (NGFWs) are leaders in delivering best-in-class throughput for SSL/TLS inspection. Progent's Fortinet FortiGate firewall experts can help you to configure your Fortinet FortiGate security appliances to safeguard your IT assets at the network perimeter, within the data center core, at branches, and at the cloud edge.

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    Progent's Cisco Security/VPN professionals and CCIE and CCNP certified support staff can help your small or mid-size company integrate and maintain Cisco's security and VPN products such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network products include both off-site connectivity and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN products are easy to administer and provide the flexibility to evolve with your growing business requirements. Progent's Cisco-Premier network consultants are familiar with Cisco's comprehensive family of products aimed at preventing information theft, virus and worm outbreaks, DDoS attacks, and other threats to your information system. Progent can help you deploy Cisco technology to get secure access, intrusion protection, and comprehensive Identity services based on Cisco Access Control Server using RADIUS security and TACACS to establish a central user access control foundation for user authentication, authorization, and accounting from an easy-to-use Web interface.

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    Progent's Microsoft-certified consultants can provide network help and technology consulting services for Microsoft .NET Servers and programs and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progent's consulting team can show you how to plan, deploy, maintain and manage the entire family of Windows .NET Servers including SQL Server, Microsoft ISA Server, Small Business Server, Exchange Server, SharePoint, Hyper-V, Lync Server, Microsoft Project Server, and Microsoft System Center Operations Manager.

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    Progent's certified consultants can help you to assess the benefits of Windows Server 2012 R2 for your company, develop pilot systems and rollout strategies, tune your network for local, multi-site, cloud-based, and hybrid datacenters, educate your IT support staff, develop an enterprise-wide security plan, automate network administration, assist with creating applications, and build and test a DR/BC plan.

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    Progent's Microsoft-certified consultants can help you evaluate the business case for deploying SharePoint Server 2007, consult with you on the appropriate edition of Microsoft SharePoint Server for your circumstances, provide configuration and integration services, assist you to install Microsoft SQL Server as a back-end database, improve your network integrity, integrate your standard and customized application software to operate with Microsoft SharePoint 2007, develop a comprehensive security strategy that includes portal solutions, and provide troubleshooting and Help Desk support.

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    Progent's Microsoft-certified consulting experts have over 10 years of background designing, implementing, optimizing and repairing SCOM environments and offer organizations of all sizes advanced online or on-premises consulting support for SCOM 2012. Progent can help your company to design a topology for SCOM 2012 servers that provides the responsiveness and resilience needed to monitor your datacenter efficiently, whether your infrastructure are on-premises, in the cloud, or a mixed solution. Progent's SCOM consultants can also help you to install and customize SCOM 2012 management packs based on leading practices for monitoring network fabric as well as Microsoft and third-party apps and services. In addition, Progent can provide fast online or on-premises technical support to assist you to remediate serious issues detected by Microsoft SCOM 2012.

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    SQL Server 2016 offers significant enhancements in speed, scale, security, uptime, BOYD integration, and built-in business intelligence. New features include PolyBase for processing relational and non-relational files in one appliance for big data applications, Hadoop support, Dynamic Data Masking, Mobile Report Publisher, and centralized control over local and cloud resources. Progent's Microsoft-certified consulting team can deliver online and onsite support to help organizations of any size to deploy, administer or troubleshoot any version of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with other key Microsoft platforms including Windows Server, Exchange, SharePoint Server, Dynamics CRM and GP, Lync or Skype for Business, and System Center Operations Manager (SCOM).

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    For advanced project management assistance, Progent offers access to senior information technology experts with years of background in technology management, program development, and process engineering for organizations from Big 4 firms to dot-com startups to government agencies. These high-level IT managers can provide project management expertise to help enterprise clients adhere to best practices to ensure that strategic projects are successfully completed on schedule and on budget.

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    Progent can help you to evaluate the many subscription options offered with Microsoft 365, previously called Office 365, and configure your network with Microsoft 365 so you derive top business value. Progent offers expertise with cross-platform networks that include Windows, macOS, and Linux software. Progent can also help you to create and maintain hybrid ecosystems that seamlessly integrate local and cloud resources.

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    Progent can provide affordable remote support from IT engineers with expertise in a broad range of utilities and technologies that deliver solutions for backing up Windows, Mac, and Linux physical and virtual servers and desktops plus laptops and smartphones. Progent can provide consulting support for leading backup platforms such as Acronis, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist, CrashPlan PRO, Double-Take Backup, Mozy, Retrospect, Time Machine, VMware Data Recovery (VDR), and Oracle Solaris FLARs. Progent's consultants can assist you to install, enhance, or maintain backup solutions for a variety of architectures including on-premises, edge to datacenter, cloud, or a mix.

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    Progent's Test and Training Lab located at the QTS (formerly Herakles) Internet Data Center is available for testing line-of-business applications, developing cost-effective migration procedures, evaluating and optimizing performance, planning or validating disaster recovery solutions, mitigating compatibility problems, and establishing training systems for new technologies. For Progent clients who lack adequate in-house resources to assemble effective test environments, the lab cuts capital costs and technical risk and helps keep critical IT projects on schedule.

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    Progent has extensive experience delivering a broad range of online network consulting and emergency troubleshooting services to local governments and schools across the U.S. Progent is one of the pioneers in providing advanced online network support and has provided network solutions to organizations in every state. Remote support saves travel costs and solves problems faster than on-premises support.

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    Progent's support services for patch management offer organizations of any size a flexible and affordable solution for evaluating, validating, scheduling, applying, and tracking updates to your virtual and physical; servers, endpoint devices printers, network appliances like switches and wireless access points, and Internet-of-Things (IoT) devices like sensors and health monitors.

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    Progent offers economical online consulting services for all editions of Office Access including desktop and browser-based versions and can provide advanced help for Access application programming, database conversion, performance tuning, report design, and troubleshooting. Progent also offers tailored online classes for Access programming and database management.

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    Progent's Palo Alto Networks firewall consultants can help you select, deploy, and manage Palo Alto Networks PA-Series firewalls to provide a modern cybersecurity solution that spans your on-premises and cloud-based resources and guards all users anywhere with any device.

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    Progent can provide affordable remote consulting to help companies of any size to access Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3 for expandable low-latency storage, and Glacier for value-priced archival storage. Progent can assist you with every phase of Amazon AWS migration and troubleshooting including needs analysis, readiness evaluation, system design, pilot testing, deployment, centralized administration, performance optimization, software license management, disaster recovery mechanisms, and security strategies. Progent offers advanced expertise with firewalls and VPN technology and can help you create cloud-based or hybrid cloud environments that seamlessly integrate Amazon AWS resources. Progent can provide as-needed consulting to help you to resolve technical roadblocks or Progent can deliver project management outsourcing to help you migrate to the Amazon AWS cloud on schedule and within budget.

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    The Helpdesk service delivery structure used by Progent gives small companies an efficient option to dependence on freelance service individuals by offering broad expertise accessible to numerous engineering teams, optional 24x7 access to urgent help, escalation capability to world-class experts for solving even the most complex issues, support consistency and reliability, prompt follow through enforced by veteran support managers, a variety of easy-to-use techniques for requesting support tasks, plus a high level of process visibility enabled by ticket tracking and available through a web portal.

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    Progent can help your company to design and execute an efficient transition from a Solaris-powered IT environment to a network based on MS Windows and capable of supporting Microsoft's familiar office productivity products, commercial applications, and developer tools. Progent's Solaris, Windows and Cisco engineers and software development experts can assist you to guard your information and minimize business discontinuity by designing an efficient transition plan that protects your current assets in Solaris software and infrastructure. UNIX-to-Windows transition support expertise available from Progent include evaluation of existing environment, migration planning and testing, Microsoft Exchange migration support, data and application transition, and server and mass storage migration and consolidation.

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    Progent's Cisco-authorized IT engineers can help you build an affordable, high availability Internet configuration architecture that can achieve non-stop Internet connectivity through a broad range of fault tolerant Internet access products and services including high availability BGP, automatic fail-over, and multiple ISPs. Progent offers Cisco Certified Internetwork Expert consultants to show you how to apply the latest techniques for 24x7 Internet access to implement an economical, fully redundant Internet interface with automatic failover and other capabilities to create fault tolerant Internet availability.

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