Ransomware : Your Worst Information Technology Nightmare
Ransomware  Recovery ExpertsCrypto-Ransomware has become a modern cyberplague that presents an enterprise-level threat for businesses vulnerable to an assault. Multiple generations of crypto-ransomware like the Dharma, Fusob, Bad Rabbit, Syskey and MongoLock cryptoworms have been replicating for years and still inflict damage. Newer versions of ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Nephilim, along with frequent unnamed viruses, not only encrypt online data files but also infiltrate any accessible system restores and backups. Information synchronized to off-site disaster recovery sites can also be ransomed. In a poorly architected data protection solution, this can render automatic restore operations impossible and basically knocks the network back to square one.

Getting back on-line applications and data following a ransomware attack becomes a sprint against the clock as the targeted business struggles to contain the damage and remove the virus and to resume mission-critical operations. Because ransomware takes time to spread, attacks are often sprung on weekends, when attacks tend to take more time to detect. This multiplies the difficulty of quickly assembling and organizing a capable response team.

Progent has an assortment of services for protecting Bristol organizations from ransomware events. These include team member education to help identify and not fall victim to phishing attempts, ProSight Active Security Monitoring (ASM) for remote monitoring and management, in addition to installation of the latest generation security gateways with AI technology to intelligently identify and quarantine zero-day threats. Progent in addition provides the assistance of experienced crypto-ransomware recovery consultants with the talent and perseverance to restore a breached system as quickly as possible.

Progent's Ransomware Recovery Help
After a ransomware attack, sending the ransom demands in Bitcoin cryptocurrency does not provide any assurance that cyber hackers will provide the needed keys to decipher any or all of your information. Kaspersky ascertained that seventeen percent of ransomware victims never restored their files even after having paid the ransom, resulting in more losses. The gamble is also expensive. Ryuk ransoms commonly range from fifteen to forty BTC ($120,000 and $400,000). This is well higher than the typical ransomware demands, which ZDNET estimated to be around $13,000 for small businesses. The alternative is to re-install the critical elements of your Information Technology environment. Without the availability of complete system backups, this calls for a wide range of skills, professional project management, and the willingness to work continuously until the recovery project is over.

For decades, Progent has made available professional IT services for businesses across the US and has achieved Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes consultants who have attained advanced certifications in important technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity engineers have earned internationally-renowned industry certifications including CISM, CISSP-ISSAP, CRISC, and SANS GIAC. (Refer to Progent's certifications). Progent in addition has experience with accounting and ERP applications. This breadth of expertise provides Progent the skills to knowledgably ascertain necessary systems and re-organize the surviving parts of your computer network system after a crypto-ransomware event and rebuild them into an operational network.

Progent's recovery team has top notch project management systems to orchestrate the complex restoration process. Progent understands the urgency of working swiftly and in unison with a customerís management and Information Technology resources to assign priority to tasks and to get key applications back on-line as soon as humanly possible.

Customer Case Study: A Successful Ransomware Virus Recovery
A business contacted Progent after their network system was brought down by Ryuk ransomware. Ryuk is thought to have been launched by North Korean state criminal gangs, suspected of using algorithms leaked from the United States NSA organization. Ryuk seeks specific companies with little or no ability to sustain operational disruption and is among the most profitable versions of ransomware viruses. Headline victims include Data Resolution, a California-based data warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a single-location manufacturing company headquartered in the Chicago metro area and has about 500 employees. The Ryuk attack had frozen all business operations and manufacturing capabilities. The majority of the client's information backups had been directly accessible at the time of the attack and were eventually encrypted. The client was evaluating paying the ransom (exceeding two hundred thousand dollars) and praying for good luck, but ultimately brought in Progent.


"I canít tell you enough in regards to the expertise Progent gave us during the most stressful period of (our) businesses existence. We would have paid the cyber criminals behind the attack if not for the confidence the Progent group gave us. That you could get our messaging and important servers back on-line faster than one week was incredible. Every single person I talked with or messaged at Progent was absolutely committed on getting our company operational and was working non-stop to bail us out."

Progent worked together with the customer to quickly understand and prioritize the mission critical applications that needed to be recovered in order to resume departmental operations:

  • Windows Active Directory
  • Microsoft Exchange Email
  • Financials/MRP
To start, Progent followed AV/Malware Processes penetration response best practices by stopping lateral movement and clearing up compromised systems. Progent then initiated the task of recovering Microsoft Active Directory, the foundation of enterprise environments built on Microsoft technology. Exchange email will not work without Active Directory, and the customerís MRP system utilized SQL Server, which requires Windows AD for access to the data.

Within 48 hours, Progent was able to recover Windows Active Directory to its pre-virus state. Progent then assisted with setup and storage recovery of needed systems. All Exchange ties and configuration information were intact, which accelerated the restore of Exchange. Progent was also able to assemble non-encrypted OST files (Outlook Email Offline Folder Files) on user desktop computers in order to recover email messages. A recent offline backup of the client's accounting/MRP systems made it possible to return these essential services back available to users. Although significant work still had to be done to recover totally from the Ryuk damage, core services were recovered quickly:


"For the most part, the production line operation ran fairly normal throughout and we produced all customer deliverables."

During the following couple of weeks important milestones in the recovery project were achieved in tight cooperation between Progent engineers and the client:

  • In-house web sites were restored with no loss of information.
  • The MailStore Exchange Server with over four million historical emails was restored to operations and available for users.
  • CRM/Customer Orders/Invoices/AP/Accounts Receivables/Inventory Control functions were 100% restored.
  • A new Palo Alto Networks 850 security appliance was brought online.
  • Nearly all of the desktops and laptops were functioning as before the incident.

"Much of what happened in the early hours is nearly entirely a fog for me, but my team will not forget the care all of you accomplished to help get our company back. I have been working with Progent for the past ten years, maybe more, and every time Progent has impressed me and delivered. This time was a life saver."

Conclusion
A possible business-killing disaster was evaded by top-tier professionals, a broad array of IT skills, and close collaboration. Although in analyzing the event afterwards the ransomware incident described here would have been identified and disabled with advanced cyber security solutions and NIST Cybersecurity Framework best practices, staff training, and appropriate incident response procedures for information backup and keeping systems up to date with security patches, the fact remains that state-sponsored cyber criminals from China, Russia, North Korea and elsewhere are relentless and will continue. If you do fall victim to a crypto-ransomware virus, feel confident that Progent's team of professionals has proven experience in ransomware virus blocking, removal, and data recovery.


"So, to Darrin, Matt, Aaron, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others who were helping), Iím grateful for making it so I could get rested after we got through the first week. Everyone did an amazing effort, and if any of your team is visiting the Chicago area, a great meal is my treat!"

Download the Crypto-Ransomware Cleanup Case Study Datasheet
To review or download a PDF version of this customer case study, click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Expertise in Bristol
For ransomware system restoration consulting services in the Bristol metro area, phone Progent at 800-462-8800 or visit Contact Progent.



An index of content::

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    If your business computer system combines Solaris technology with Microsoft Windows, Progent can help you to integrate your IT resources into a cohesive network that permits all your OS platforms to run side by side for easy management, seamless information exchange, high dependability, enhanced performance, and strong protection. Progent's Solaris and Microsoft Windows coexistence assistance services include network infrastructure configuration and support, support for Windows services for UNIX, remote network monitoring and administration, remote network support and troubleshooting, in-person technical support, and Contact Center support.

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    Progent's pricing model is to bill for phone support and on-premises visits by the minute. Consequently, you pay just for received services. Progent does not impose a higher rate for off-hours or priority support, and within California or in areas where Progent provides in-person support, Progent does not bill for travel except for emergency support where on-site work is less than four hours. In addition, Progent applies no minimum charge and requires no monthly commitment for services delivered during regular working hours. Many support firms demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for fast solutions so you will not be tempted to permit less critical problems to stay unaddressed.

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    For large organizations, Progent can leverage internal network support groups by offering world-class experience in supporting key Microsoft and Cisco products. Progent's certified professionals can provide Enterprise Active Directory consulting, Exchange Server 2010 integration, SharePoint experience, and Microsoft SQL Server help. For the national or global businesses with branch offices, Progent can perform as a transparent nearby extension of enterprise IT management. Progentís enterprise consulting services include corporate-wide security, remote branch office support, system architecture, Sarbox conformance, project planning, and top-level support for multiple location office environments powered by Enterprise Windows 2000. Progent can offer field consultants and technicians to assist with a campus move or office move, or a system designer to assist with setting up or using an Internet Data Center or co-location site.

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    For small businesses interested in Progent's network support outsourcing, design expertise, or troubleshooting services, phone 800-993-9400 or send email to information@progent.com.

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    Microsoft Dynamics Customer Relationship Management helps mid-market companies build positive client interactions. Integrated Sales and Customer Service modules allow in-house staff to share data to help promote sales success and offer consistent, efficient customer service. Progent can configure the optimal server and communications environment, including local and offsite wireless connectivity, to back MS CRM, and Progent's Experts Team can provide your company with a certified MSCRM consultant who can help you integrate Microsoft CRM with your marketing or customer service databases.

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    Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 family of network management tools and is designed to offer a centralized mechanism for configuring and managing virtualized datacenters across hybrid networks that can include on-premises and hosted datacenters and Azure publics cloud resources. Progent's SCVMM 2016 consulting experts can assist businesses of any size with all facets of designing, deploying, and managing a SCVMM 2016 solution. Progent can assess your virtualization topology, show you how to migrate smoothly from older versions of Virtual Machine Manager, design processes for building and deploying virtual machines and VM hosts, implement fault-tolerant compute and storage clusters, connect your private cloud infrastructure with public clouds, configure virtual switches and load balancers, write and debug PowerShell scripts, and assist you to assess the potential advantages of new capabilities such as Storage Spaces Direct and Host Guardian Service. Progent's certified hypervisor experts can provide world-class Hyper-V consulting and VMware vSphere expertise.

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    Cisco's Firepower NGFWs Firewalls deliver a significant performance boost compared to Cisco's popular ASA 5500-X firewalls and offer centralized control of modern cybersecurity capabilities such as application visibility and control, next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection (AMP), DDoS mitigation, and sandboxing. Progent's Cisco CCIE firewall consultants can help your organization to design and carry out a smooth upgrade to Cisco Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and show you how to integrate Firepower firewalls with Cisco's subscription-based security services to build and centrally control network ecosystems that span branch offices, data centers, and cloud resources.

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    Progent can assist you to plan and implement a smooth transition from a Sun Solaris-powered IT system to a network powered by MS Windows and capable of running Microsoft's powerful office productivity software, commercial applications, and software development platforms. Progent's Sun Solaris, Windows and Cisco consultants and application experts can assist you to guard your information and minimize productivity disruption by designing an efficient migration plan that protects your existing assets in Sun Solaris software and infrastructure. UNIX-to-Windows transition consulting services available from Progent include analysis of current infrastructure, transition strategy and testing, Microsoft Exchange migration services, data and application software transition, and processor and storage transition and consolidation.

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    Cisco's network security and remote access technology for small companies represent a complete line of manageable security products to help protect your local and remote network infrastructure. Cisco's Virtual Private Network product family features routers, firewalls, intrusion detection systems and Virtual Private Network appliances. Progent's expert staff of consultants includes field-proven engineers with Cisco Certified Internetwork Expert and Cisco Certified Network Professional qualifications who can help your organization to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki wireless access points, and other Cisco security technologies that align best with your business goals.

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