Crypto-Ransomware : Your Worst Information Technology Nightmare
Crypto-Ransomware  Recovery ProfessionalsCrypto-Ransomware has become a modern cyberplague that represents an enterprise-level threat for organizations unprepared for an attack. Different iterations of crypto-ransomware like the CryptoLocker, Fusob, Bad Rabbit, SamSam and MongoLock cryptoworms have been running rampant for a long time and still inflict havoc. Modern versions of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Conti and Egregor, along with daily as yet unnamed viruses, not only encrypt on-line files but also infiltrate many configured system protection mechanisms. Data synched to off-site disaster recovery sites can also be rendered useless. In a poorly architected data protection solution, it can render any restoration useless and basically sets the network back to zero.

Recovering applications and data after a ransomware outage becomes a race against the clock as the victim struggles to stop lateral movement and clear the ransomware and to resume enterprise-critical activity. Since crypto-ransomware takes time to replicate, attacks are often launched at night, when penetrations are likely to take more time to detect. This compounds the difficulty of rapidly mobilizing and coordinating an experienced response team.

Progent provides a variety of services for protecting Bristol organizations from ransomware penetrations. These include user education to become familiar with and not fall victim to phishing exploits, ProSight Active Security Monitoring for remote monitoring and management, plus setup and configuration of next-generation security gateways with machine learning technology to intelligently discover and suppress new threats. Progent also provides the services of seasoned ransomware recovery professionals with the skills and commitment to re-deploy a compromised system as quickly as possible.

Progent's Ransomware Restoration Services
Following a crypto-ransomware penetration, sending the ransom in cryptocurrency does not ensure that merciless criminals will respond with the needed codes to decipher all your data. Kaspersky ascertained that 17% of ransomware victims never recovered their files after having paid the ransom, resulting in increased losses. The gamble is also costly. Ryuk ransoms commonly range from fifteen to forty BTC ($120,000 and $400,000). This is well above the usual ransomware demands, which ZDNET estimated to be around $13,000 for small organizations. The other path is to setup from scratch the vital components of your Information Technology environment. Absent access to complete system backups, this calls for a wide complement of IT skills, well-coordinated project management, and the willingness to work 24x7 until the job is done.

For two decades, Progent has offered professional IT services for companies throughout the United States and has achieved Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes consultants who have been awarded high-level certifications in foundation technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security consultants have earned internationally-renowned certifications including CISM, CISSP, CRISC, and SANS GIAC. (Refer to Progent's certifications). Progent in addition has experience in accounting and ERP application software. This breadth of expertise provides Progent the ability to knowledgably understand necessary systems and consolidate the surviving components of your IT system after a crypto-ransomware event and assemble them into an operational network.

Progent's ransomware group deploys best of breed project management tools to orchestrate the complicated recovery process. Progent knows the importance of working quickly and in concert with a client's management and Information Technology staff to prioritize tasks and to put essential services back on line as fast as possible.

Customer Case Study: A Successful Crypto-Ransomware Intrusion Restoration
A client hired Progent after their network was crashed by the Ryuk ransomware. Ryuk is thought to have been launched by North Korean state sponsored hackers, possibly using techniques leaked from the United States NSA organization. Ryuk attacks specific businesses with limited room for disruption and is among the most profitable incarnations of ransomware. Headline targets include Data Resolution, a California-based data warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a regional manufacturing company located in Chicago with about 500 workers. The Ryuk penetration had brought down all company operations and manufacturing capabilities. Most of the client's data protection had been on-line at the start of the intrusion and were eventually encrypted. The client was taking steps for paying the ransom demand (exceeding $200,000) and praying for good luck, but in the end engaged Progent.


"I cannot speak enough in regards to the help Progent provided us during the most fearful time of (our) companyís life. We would have paid the cyber criminals except for the confidence the Progent experts provided us. That you could get our messaging and important applications back on-line quicker than 1 week was earth shattering. Every single staff member I got help from or messaged at Progent was amazingly focused on getting our system up and was working 24/7 on our behalf."

Progent worked with the client to quickly understand and prioritize the most important areas that had to be addressed to make it possible to continue departmental operations:

  • Active Directory (AD)
  • Electronic Mail
  • MRP System
To begin, Progent adhered to AV/Malware Processes penetration mitigation industry best practices by isolating and removing active viruses. Progent then initiated the work of bringing back online Microsoft Active Directory, the foundation of enterprise networks built on Microsoft Windows technology. Microsoft Exchange Server messaging will not function without Active Directory, and the businessesí financials and MRP system leveraged Microsoft SQL, which needs Active Directory for access to the data.

In less than 48 hours, Progent was able to restore Active Directory services to its pre-virus state. Progent then charged ahead with setup and storage recovery on mission critical applications. All Exchange ties and attributes were usable, which greatly helped the restore of Exchange. Progent was able to find local OST files (Microsoft Outlook Off-Line Data Files) on various desktop computers to recover email information. A not too old offline backup of the customerís financials/ERP software made them able to recover these vital programs back on-line. Although major work remained to recover completely from the Ryuk attack, critical services were returned to operations rapidly:


"For the most part, the assembly line operation was never shut down and we made all customer orders."

Throughout the following couple of weeks important milestones in the recovery process were completed through tight collaboration between Progent engineers and the client:

  • Self-hosted web applications were brought back up with no loss of data.
  • The MailStore Exchange Server exceeding four million historical emails was brought on-line and available for users.
  • CRM/Customer Orders/Invoicing/AP/Accounts Receivables (AR)/Inventory Control modules were 100 percent recovered.
  • A new Palo Alto 850 security appliance was installed and configured.
  • 90% of the desktop computers were fully operational.

"So much of what occurred during the initial response is nearly entirely a blur for me, but we will not soon forget the urgency each of the team accomplished to help get our company back. I have been working together with Progent for at least 10 years, possibly more, and every time Progent has come through and delivered as promised. This event was no exception but maybe more Herculean."

Conclusion
A possible business-killing catastrophe was dodged due to dedicated professionals, a broad range of subject matter expertise, and close teamwork. Although upon completion of forensics the ransomware attack detailed here would have been identified and disabled with modern cyber security technology solutions and recognized best practices, user education, and well designed security procedures for information backup and proper patching controls, the reality is that government-sponsored hackers from China, Russia, North Korea and elsewhere are tireless and are not going away. If you do fall victim to a ransomware penetration, feel confident that Progent's roster of experts has extensive experience in ransomware virus defense, removal, and data recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others who were contributing), thanks very much for letting me get rested after we made it past the most critical parts. Everyone did an amazing effort, and if anyone is around the Chicago area, a great meal is the least I can do!"

Download the Crypto-Ransomware Removal Case Study Datasheet
To review or download a PDF version of this ransomware incident report, click:
Progent's Ryuk Incident Recovery Case Study Datasheet. (PDF - 282 KB)

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    Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) provides near-continuous backup and simplified restore functions for Microsoft networks. Data Protection Manager 2016 offers application-sensitive protection for key platforms such as Microsoft SQL Server, Exchange Server and SharePoint, backs up Windows and Linux virtual machines, works with VMs hosted by Windows Hyper-V as well as VMware, and can use Microsoft Azure for cloud backup and recovery. Progent's Microsoft-certified consultants can assist businesses of all sizes to plan, implement, administer, and repair a multi-site backup/restore solution powered by Data Protection Manager 2016. Progent can assist you to upgrade from an older release of Data Protection Manager or from an outdated solution, and Progent can tune your SCDPM 2016 environment for on local, hosted, cloud-based or hybrid deployments. Progent can provide remote or onsite support and can provide occasional expertise to help you through challenging issues or provide comprehensive project management services to make sure you finish your Data Protection Manager 2016 initiative on time and on budget.

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    Progent can provide onsite training designed for individuals who wish to expand their knowledge of the macOS and OS X operating system, Apple Mac computers, or Mac office productivity software including Microsoft Word, Excel, and Outlook for Mac. Progent also offers customized group or individual online classes for Mac application software.

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    Progent's Cisco Catalyst Wi-Fi 6 Wireless Access Point experts can provide economical online and on-premises help for Catalyst next-generation Wi-Fi 6 wireless access points.

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    Cisco has developed an extensive product line of routers that includes routers designed to deliver the security, performance, and availability required by organizations from small businesses to worldwide enterprises and service providers. Cisco routers include support for redundancy, automatic failthrough, and redundant power for improved reliability and system uptime. Progent can show you how to choose and configure Cisco routers to establish a solid foundation for your network and to make it easy to grow as you add new users, open new offices, install new services, open your network to clients and partners, and support an increasingly mobile workforce. Progent can provide expertise in a variety of routers based on Cisco's IOS platform, such as the Cisco 800 series of small office VPN routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 1900 and 4000 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for WAN edge applications, Cisco CRS Carrier Routing System for core Networks, as well as older 1700 and 2600 Routers.

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    Progentís data center IT services are designed for businesses with hardware located at Internet Data Centers or data center collocation hosting facilities and in need of timely on-site assistance at the co-location facility plus off-site support from Microsoft and Cisco Premier experts. Progent offers a full array of data center and data center and co-location consulting services including network topology analysis, Windows and UNIX server installation and maintenance, troubleshooting for server and communications networking, design and installation of non-stop systems, defining and deploying layered security structures, firewall configuration and support, designing load balancing environments, and creating fault tolerant server clustering systems.

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    Progentís Microsoft-certified consultants offer businesses of any size consulting, troubleshooting, and development services for Microsoft SharePoint Server and SharePoint Online. SharePoint is an advanced solution that uses web-based technology for efficiently connecting people, groups and information. Microsoft SharePoint offers a common location for your workers or customers to connect to, manage, distribute and interact with useful information, files, and software and to interact with one another. SharePoint enables faster and more intelligent decisions, more efficient sharing across groups and more streamlined business practices. Windows SharePoint Services join workers, clients, teams and major tasks with the information theyíve created in a manner that makes data easy to find, retrieve and apply. Progent's SharePoint experts can help you to manage your existing SharePoint environment or upgrade to the latest release of SharePoint Server or to SharePoint Online.

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    Progent's certified consultants can help you to evaluate the benefits of Windows Server 2012 R2 for your company, create pilot environments and migration plans, optimize your network for local, multi-location, private or public cloud-based, and partial-cloud datacenters, educate your IT support, staff, create a corporate-wide security strategy, automate IT management, assist with application development, and build and validate a disaster recovery/business continuity plan.

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    Microsoft Virtual Machine Manager Consultant Services

    Progent's Microsoft-certified consultants can assist businesses of all sizes to follow best practices to set up System Center 2012 Virtual Machine Manager hosts, fabric, storage, and libraries; plan, integrate, and manage private clouds, VMs, and services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for comprehensive monitoring. Progent can help your business to migrate from an earlier version of System Center Virtual Machine Manager or from another management platform, and Progent can show you how you to enhance and troubleshoot your existing SCVMM environment so you get the highest possible return on investment.

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    Engineer Windows 2000

    Progent's Microsoft-certified Windows 2000 Server consultants offer network support and information technology consulting services for the entire line of Microsoft .NET Servers, Windows 2000 Server, and Microsoft Windows 2003 Server. Progent's Windows 2000 Server integration, update, and support services include system design, deployment, documentation, local and off-site support, Help Desk outsourcing, professional security consulting, full service outsourcing, and cost-effective co-sourcing.

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    For businesses that have a combination of Apple Mac and Microsoft Windows computers, there exist two popular alternatives for using Windows-only applications on macOS or OS X: remote access to an actual Windows computer or local emulation of a Microsoft Windows environment on a computer. Microsoft's Remote Desktop Connection Client for Apple Mac enables you to connect an Apple Mac to a remote Microsoft Windows-powered computer to run Microsoft Windows software and share network resources. Virtual PC for Apple Mac simulates Windows on a Mac computer so you are able to use Windows programs directly. Progent's Mac technology support experts can help your organization to maintain these solutions for using Windows applications on your Macs and can also assist your company to assess and install other products for Windows PC emulation.

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    Microsoft SQL Server On-site Technical Support

    Progentís Microsoft certified consultants can offer small and medium size businesses advanced Microsoft SQL Server help. Microsoft SQL Server is a complete, web-ready database and data analysis platform that enables the rapid creation of advanced business applications that offer your company a competitive advantage. SQL Server provides core support for XML and can query over the Internet and beyond the firewall. In addition to offering expertise, maintenance and problem solving services, Progentís SQL experts can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the productivity and profitability of your information network. Progent can also help you migrate from older editions of SQL Server to Microsoft SQL Server 2005.

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    Progent's background delivering Microsoft .NET support and SQL Server help, and Progent's programming experience with VBasic, XML, and additional developer platforms make it possible to design specialized line-of-business applications and eCommerce solutions that integrate transparently with Microsoft Dynamics GP/Great Plains Software. Progent's Dynamics GP/Great Plains reporting consultants can show you how to create reports that allow you to track your business more effectively, transforming raw data into valuable insights into your company and customers.

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    Progent can help businesses of all sizes to move all or part of their computing infrastructure to Microsoft Azure. This can streamline network administration and lower equipment expense. Azure offers a comprehensive library of cloud services and Progent can assist you to understand the benefits and limitations of different cloud computing architectures supported by Azure. Progent can show you how to administer cloud-based or hybrid cloud and on-premises apps and resources and ensure that you sidestep the typical mistakes small organizations make when moving to the cloud. Progent can help you to configure VMs on Azure Virtual Machines, utilize VHD storage with Azure Storage, manage user identity with Azure Active Directory, and automate transparent backup mechanisms with Azure Backup. Progent can also show you how to configure perimeter firewalls and VPN tunnels and also to manage Apple iOS devices and Android handhelds.

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    Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to create, update, find and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of the time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it.

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    Consultants Linux

    Progent's UNIX family support services offer small businesses and developers help with administering and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-powered technology. Progent can give your business access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This broad array of experience provides you with a convenient single consulting firm to show you how to build and manage a protected and reliable cross-platform network and communications environment that allows UNIX and Microsoft coexistence by integrating Windows with major variants of UNIX including Apple macOS and OS X, Sun Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX or major Linux platforms including RedHat, SuSE, Debian-GNU and Slackware.

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    Progent's Microsoft-certified consultants can provide cost-effective remote support and programming services to help your business to plan, deploy, administer, and troubleshoot SharePoint 2010 environments that can feature web pages able to function as portals, extranets, document management applications, wikis, data marts, business analytics, enterprise search engines, Visio-driven workflows, and other tools to support and enhance collaboration. Progent can help you integrate SharePoint 2010 with MS SQL Server and with other databases as well as with Microsoft's popular desktop applications including Excel, Word, Outlook, and Visio. Progent can assist you to migrate from earlier releases of SharePoint or adapt a multi-vendor mix of web technologies into a unified and easily managed SharePoint 2010 environment.

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    Progent's Citrix experts can assist you to plan, install, manage, and troubleshoot a virtualized application delivery and management solution built on XenApp. Progent's Cisco CCIE network consultants can show you how to enhance your network infrastructure for delivering server-side and client-side applications, and Progent's remote datacenter management and support experts can help you to administer and support a remote datacenter that offers high availability, enhanced security, and rapid recovery.

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    Progentís fault tolerant system consultants offer reliability consulting, disaster recovery planning, system load balancing, 24x7 interoffice access, high-availability Internet interface design, non-stop data center support, and other high-availability networking services to show your company create a non-stop network for strategic applications. Progent possesses the background to develop economical, non-stop networks by deploying the expanding suite of Microsoft Windows Cluster servers including Microsoft Windows Cluster Server 2003, SQL Cluster Server, and Exchange Cluster Server. Progentís Microsoft and Cisco authorized consultants can help you build a high-availability mutli-site network with a completely redundant Internet interface and efficient system load balancing.

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    Progentís Microsoft-certified consultants offer organizations of any size consulting, troubleshooting, and development expertise for SharePoint and SharePoint Online. SharePoint is an advanced collaboration platform that utilizes web-based technology for efficiently connecting people, groups and data. SharePoint Server offers a common location for your workers or customers to connect to, manage, distribute and manipulate useful information, files, and software and to interact with one another. Microsoft SharePoint enables quicker and better decisions, more efficient access across groups and more streamlined business practices. Windows SharePoint Services join employees, clients, workgroups and major tasks with the information theyíve developed in a manner that makes data convenient to locate, retrieve and re-use. Progent's SharePoint consultants can assist your organization to manage your existing SharePoint environment or upgrade to the latest release of SharePoint Server or to SharePoint Online.

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    Progent's Microsoft and Cisco-certified consulting experts can help your organization to assess the value of Exchange Server 2010 for your business and can help your IT staff to design and implement a smooth migration to Microsoft Exchange Server 2010 from Microsoft Exchange Server 2003 or Microsoft Exchange 2007 that will provide fast payback by increasing your productivity, lowering the expense of hardware and service, simplifying management, and consolidating your vital communications technologies.

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