Ransomware : Your Feared IT Catastrophe
Crypto-Ransomware  Recovery ConsultantsRansomware has become a too-frequent cyber pandemic that represents an enterprise-level danger for businesses vulnerable to an attack. Multiple generations of ransomware such as Reveton, CryptoWall, Locky, Syskey and MongoLock cryptoworms have been running rampant for a long time and continue to inflict havoc. Newer strains of ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Nephilim, as well as additional as yet unnamed newcomers, not only do encryption of on-line data but also infect most accessible system backups. Data replicated to cloud environments can also be corrupted. In a poorly designed system, this can render automatic recovery impossible and effectively knocks the datacenter back to square one.

Restoring programs and information after a crypto-ransomware event becomes a sprint against time as the targeted organization tries its best to contain the damage and cleanup the ransomware and to restore mission-critical activity. Because crypto-ransomware requires time to move laterally, penetrations are usually launched during nights and weekends, when successful attacks typically take longer to detect. This multiplies the difficulty of promptly assembling and orchestrating a capable response team.

Progent provides an assortment of support services for protecting Bristol businesses from ransomware events. Among these are user education to become familiar with and not fall victim to phishing scams, ProSight Active Security Monitoring (ASM) for endpoint detection and response utilizing SentinelOne's behavior-based cyberthreat protection to detect and disable zero-day modern malware attacks. Progent also provides the assistance of seasoned ransomware recovery engineers with the skills and commitment to re-deploy a compromised system as urgently as possible.

Progent's Crypto-Ransomware Recovery Support Services
Subsequent to a crypto-ransomware event, paying the ransom in cryptocurrency does not guarantee that merciless criminals will respond with the needed codes to unencrypt any or all of your files. Kaspersky Labs estimated that seventeen percent of ransomware victims never restored their files even after having paid the ransom, resulting in additional losses. The risk is also very costly. Ryuk ransoms commonly range from 15-40 BTC ($120,000 and $400,000). This is well above the average ransomware demands, which ZDNET estimated to be in the range of $13,000 for smaller organizations. The alternative is to piece back together the essential elements of your IT environment. Absent access to essential system backups, this requires a broad range of skill sets, top notch team management, and the capability to work continuously until the recovery project is complete.

For two decades, Progent has provided professional IT services for businesses across the U.S. and has earned Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes engineers who have earned top industry certifications in foundation technologies including Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security specialists have garnered internationally-renowned certifications including CISA, CISSP, ISACA CRISC, and SANS GIAC. (See Progent's certifications). Progent in addition has experience with financial management and ERP applications. This breadth of experience affords Progent the capability to rapidly ascertain important systems and consolidate the remaining components of your network environment after a crypto-ransomware event and rebuild them into a functioning system.

Progent's recovery group utilizes powerful project management applications to coordinate the sophisticated restoration process. Progent knows the urgency of working quickly and in concert with a customer's management and Information Technology resources to assign priority to tasks and to get key applications back on-line as fast as possible.

Customer Story: A Successful Ransomware Penetration Response
A small business sought out Progent after their company was attacked by the Ryuk ransomware. Ryuk is thought to have been launched by North Korean state criminal gangs, suspected of adopting strategies leaked from the United States National Security Agency. Ryuk goes after specific organizations with little or no ability to sustain operational disruption and is one of the most lucrative versions of ransomware. Headline targets include Data Resolution, a California-based info warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a small manufacturing business located in Chicago and has around 500 workers. The Ryuk penetration had frozen all business operations and manufacturing processes. Most of the client's system backups had been on-line at the time of the attack and were destroyed. The client was actively seeking loans for paying the ransom (more than $200K) and wishfully thinking for good luck, but in the end engaged Progent.

"I can't speak enough in regards to the help Progent gave us throughout the most stressful period of (our) company's survival. We may have had to pay the cyber criminals behind the attack except for the confidence the Progent experts afforded us. That you were able to get our messaging and essential servers back online quicker than a week was incredible. Every single person I interacted with or messaged at Progent was urgently focused on getting us working again and was working day and night on our behalf."

Progent worked hand in hand the customer to quickly identify and assign priority to the essential elements that had to be restored in order to restart business functions:

  • Active Directory
  • E-Mail
  • MRP System
To start, Progent adhered to AV/Malware Processes incident mitigation industry best practices by halting lateral movement and removing active viruses. Progent then initiated the process of recovering Microsoft Active Directory, the heart of enterprise environments built on Microsoft Windows technology. Exchange email will not function without AD, and the customer's financials and MRP software leveraged SQL Server, which needs Windows AD for security authorization to the databases.

In less than two days, Progent was able to recover Active Directory to its pre-attack state. Progent then performed setup and hard drive recovery of key applications. All Microsoft Exchange Server data and configuration information were usable, which facilitated the rebuild of Exchange. Progent was able to assemble local OST data files (Outlook Offline Folder Files) on staff desktop computers and laptops to recover mail data. A not too old offline backup of the client's manufacturing systems made it possible to return these vital programs back servicing users. Although a large amount of work was left to recover completely from the Ryuk attack, core systems were returned to operations quickly:

"For the most part, the assembly line operation showed little impact and we did not miss any customer shipments."

Throughout the next few weeks important milestones in the restoration process were completed in tight cooperation between Progent engineers and the customer:

  • Self-hosted web sites were brought back up without losing any data.
  • The MailStore Exchange Server with over 4 million historical messages was restored to operations and available for users.
  • CRM/Orders/Invoicing/AP/Accounts Receivables/Inventory Control functions were 100 percent recovered.
  • A new Palo Alto 850 firewall was brought online.
  • Nearly all of the user workstations were fully operational.

"A huge amount of what went on during the initial response is nearly entirely a haze for me, but we will not forget the care each and every one of you accomplished to help get our business back. I have been working with Progent for the past ten years, possibly more, and each time Progent has come through and delivered as promised. This event was a stunning achievement."

A possible business extinction disaster was evaded by hard-working experts, a wide spectrum of knowledge, and close teamwork. Although in hindsight the ransomware virus penetration detailed here should have been shut down with advanced security technology solutions and ISO/IEC 27001 best practices, staff training, and properly executed incident response procedures for data protection and applying software patches, the reality is that state-sponsored hackers from China, Russia, North Korea and elsewhere are relentless and will continue. If you do fall victim to a ransomware virus, remember that Progent's team of experts has substantial experience in crypto-ransomware virus blocking, mitigation, and information systems restoration.

"So, to Darrin, Matt, Aaron, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others who were helping), I'm grateful for letting me get some sleep after we got through the initial fire. All of you did an fabulous job, and if anyone that helped is in the Chicago area, a great meal is my treat!"

Download the Ransomware Remediation Case Study Datasheet
To review or download a PDF version of this customer story, please click:
Progent's Ryuk Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Consulting Services in Bristol
For ransomware system recovery consulting in the Bristol metro area, phone Progent at 800-462-8800 or see Contact Progent.

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    Progent provides fault tolerant load balancing consulting covering system load balancing, load balanced applications, LAN/WAN backbone routing, and content delivery products including F5 Networks 3DNS. fault tolerant load balancing vendors for which Progent offers consulting expertise include Microsoft Windows Server 2003 Network Load Balancing Manager, Citrix Metaframe and Access Gateway, Cisco Content Services Switch, Cisco Content Engine and Cisco CDN Software, and F5 Networks 3-DNS.

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    Progent's Microsoft-certified SQL Server 2017 experts can help your organization to plan and carry out a smooth migration from your current SQL Server environment to SQL Server 2017.

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    Small to middle size businesses can now enjoy all the benefits of Microsoft System Center Operations Manager and also have quick access to Progent's Microsoft and Cisco certified IT consulting experts. With Progent's affordably priced IT support packages, mid-size organizations can choose a basic co-sourcing package based on System Center Operations Manager with network monitoring, reporting, Help Desk and online troubleshooting or a comprehensive 24x7 outsourcing solution. Progent supports Operations Manager to provide small company information systems enterprise-class reliability, security and performance.

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    NetDocuments (NetDocs) is a leading cloud-based document management system (DMS) built specifically for legal workflows. Progent offers online guidance from NetDocuments consultants to assist your law firm to plan, deploy, administer, tune, or troubleshoot a document management system (DMS) environment based on NetDocuments.

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    If your company does not need immediate online support but you think you will require assistance with your network in the near future, you can conserve time and money and ensure that the appropriate expertise will be available when you need it by getting in touch with a Progent sales agent and signing up as a client. For more information, call 800-993-9400 or email information@progent.com.

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    Progent can assist you in any and all facets of your migration to Microsoft Exchange Server 2016 such as designing HA infrastructure for a local, Microsoft cloud connected or hybrid environment; server and CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2 or later; migrating mailboxes; Windows Hyper-V design; determining mass storage requirements for your virtual machines, databases and logs; setting up hardware load balancing for high-availability client access services; designing, building and testing Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating your firewall; creating SSL certs; providing client integration with Office desktop or Microsoft 365; and configuring Outlook on the web.

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    Progent can help organizations of all sizes to follow leading practices to set up SCVMM 2012 hosts and host groups, fabric, storage systems, and libraries; plan, implement, and administer private clouds, VMs, and VMM services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for enterprise-class reporting. Progent can assist your business to move from an earlier release of System Center Virtual Machine Manager or from another virtualization management system, and Progent can help you to enhance and repair your current SCVMM ecosystem to make sure you get maximum business value.

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    Progent's Microsoft-certified Windows 2003 Server consultants offer network support and IT consulting services for the complete line of Microsoft .NET Enterprise Servers, Windows 2003 Server, and Microsoft Windows Server 2000. Progent's Microsoft Windows Server 2003 migration, integration, administration, and maintenance offerings include system design, deployment, project management, on-site and remote network support and troubleshooting, Help Desk services, expert security services, turn-key outsourcing, and expert co-sourcing.

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    Progent's Microsoft-certified ISA Server consulting experts have long backgrounds configuring Microsoft ISA Server-based security installations for IT networks with many offices, mobile workers, and line-of-business web applications. Progent's ISA Firewall experts are available to help your small business in designing and deploying an installation of ISA Server 2000 or ISA 2004 Server that supports your network protection needs without adversely limiting your network productivity. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.

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    Years of experience providing Microsoft expertise and Cisco technology consulting has allowed Progent to develop an unmatched capability for serving branch offices that require network help with the responsiveness common to with small firms but which includes effective communications, complete documentation, and compliance with enterprise IT standards. If your enterprise maintains a branch office situated anywhere in or any region served by Progent's consultants, Progent can offer a wide array of on-premises and remote IT support services and system architecture assistance.

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    For companies that have a combination of Mac and Microsoft Windows desktops, there are two basic alternatives for running Windows-only software on macOS or OS X: remote access to an actual Windows PC or local simulation of a Microsoft Windows operating system on a computer. Microsoft's Remote Desktop Connection for Mac enables you to attach a Mac to a networked Microsoft Windows-based computer to run Windows applications and share system resources. Microsoft's Virtual PC for Apple Mac emulates Microsoft Windows on an Apple Mac system so you are able to run Windows software locally. Progent's Mac technology consultants can help your organization to maintain these products for using Microsoft Windows applications on your Macs and can in addition help your organization to assess and install other products for Microsoft Windows PC simulation.

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    Microsoft SQL Server 2008 delivers indispensable, standardized tools to IT professionals and network users, lessening the complexity of creating, deploying, administering, and accessing enterprise information and analytical applications in environments ranging from mobile devices to corporate data systems. The sophistication and integration requirements of Microsoft SQL Server 2008 call for an IT consulting firm with real-world experience and broad knowledge in planning and deploying data-driven, comprehensive business IT solutions. The expertise of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background supporting Microsoft integration, assures you success in designing, deploying and managing Microsoft SQL Server 2008 applications that are well integrated with the Microsoft .NET environment.

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