Ransomware : Your Crippling Information Technology Nightmare
Ransomware  Recovery ConsultantsRansomware has become a modern cyberplague that poses an existential danger for businesses of all sizes poorly prepared for an assault. Different iterations of ransomware such as Dharma, Fusob, Bad Rabbit, SamSam and MongoLock cryptoworms have been around for years and still inflict damage. Newer versions of crypto-ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Nephilim, plus additional as yet unnamed newcomers, not only encrypt on-line data files but also infect most available system protection mechanisms. Files synched to off-premises disaster recovery sites can also be ransomed. In a vulnerable data protection solution, this can make automatic restore operations hopeless and basically knocks the datacenter back to zero.

Restoring programs and information following a ransomware intrusion becomes a sprint against the clock as the targeted organization struggles to stop lateral movement, cleanup the virus, and restore business-critical activity. Because crypto-ransomware needs time to replicate throughout a network, penetrations are often sprung on weekends, when successful penetrations may take more time to detect. This compounds the difficulty of promptly marshalling and coordinating a qualified mitigation team.

Progent provides a range of help services for protecting Bristol organizations from ransomware events. These include team member training to help recognize and avoid phishing attempts, ProSight Active Security Monitoring for endpoint detection and response using SentinelOne's behavior-based threat protection to discover and disable day-zero malware attacks. Progent also provides the services of seasoned ransomware recovery consultants with the track record and perseverance to reconstruct a breached environment as soon as possible.

Progent's Ransomware Recovery Support Services
After a crypto-ransomware event, sending the ransom demands in cryptocurrency does not provide any assurance that cyber hackers will return the needed keys to decrypt any or all of your data. Kaspersky Labs determined that seventeen percent of ransomware victims never restored their files after having sent off the ransom, resulting in increased losses. The risk is also expensive. Ryuk ransoms are commonly a few hundred thousand dollars. For larger enterprises, the ransom demand can reach millions. The fallback is to re-install the essential components of your IT environment. Without access to complete system backups, this calls for a wide complement of skill sets, professional project management, and the capability to work 24x7 until the recovery project is over.

For decades, Progent has provided certified expert Information Technology services for businesses throughout the US and has achieved Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes professionals who have been awarded advanced certifications in important technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security consultants have earned internationally-renowned certifications including CISM, CISSP, ISACA CRISC, SANS GIAC, and CMMC 2.0. (Visit Progent's certifications). Progent in addition has experience with financial management and ERP application software. This breadth of experience affords Progent the ability to quickly ascertain important systems and organize the remaining parts of your computer network environment after a crypto-ransomware event and configure them into a functioning network.

Progent's security team of experts has state-of-the-art project management applications to orchestrate the sophisticated recovery process. Progent appreciates the urgency of acting swiftly and in unison with a customer's management and IT resources to prioritize tasks and to put the most important systems back on line as fast as humanly possible.

Customer Story: A Successful Crypto-Ransomware Incident Recovery
A small business hired Progent after their organization was taken over by the Ryuk ransomware virus. Ryuk is generally considered to have been deployed by North Korean government sponsored hackers, possibly adopting strategies leaked from America's National Security Agency. Ryuk goes after specific companies with little room for operational disruption and is among the most profitable examples of crypto-ransomware. Headline targets include Data Resolution, a California-based data warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a single-location manufacturing company located in the Chicago metro area with around 500 staff members. The Ryuk penetration had frozen all business operations and manufacturing processes. Most of the client's system backups had been directly accessible at the start of the intrusion and were damaged. The client was taking steps for paying the ransom demand (in excess of $200,000) and praying for good luck, but ultimately called Progent.


"I can't tell you enough in regards to the care Progent gave us throughout the most fearful period of (our) businesses life. We would have paid the cyber criminals behind the attack except for the confidence the Progent group afforded us. The fact that you could get our messaging and important servers back on-line quicker than a week was incredible. Each expert I talked with or texted at Progent was urgently focused on getting our company operational and was working 24 by 7 on our behalf."

Progent worked hand in hand the client to rapidly assess and prioritize the critical areas that had to be restored in order to continue business functions:

  • Windows Active Directory
  • Microsoft Exchange Email
  • Financials/MRP
To get going, Progent adhered to Anti-virus penetration response best practices by stopping the spread and cleaning systems of viruses. Progent then began the work of restoring Windows Active Directory, the key technology of enterprise systems built on Microsoft Windows technology. Microsoft Exchange messaging will not operate without AD, and the customer's financials and MRP applications utilized Microsoft SQL, which requires Active Directory for security authorization to the database.

In less than 2 days, Progent was able to restore Active Directory services to its pre-intrusion state. Progent then accomplished reinstallations and storage recovery on the most important servers. All Exchange schema and configuration information were intact, which accelerated the rebuild of Exchange. Progent was able to assemble local OST data files (Microsoft Outlook Offline Data Files) on team PCs to recover mail data. A recent offline backup of the businesses accounting systems made it possible to restore these required programs back available to users. Although a large amount of work still had to be done to recover completely from the Ryuk event, the most important systems were returned to operations quickly:


"For the most part, the manufacturing operation survived unscathed and we produced all customer deliverables."

Over the next month important milestones in the recovery project were completed in close cooperation between Progent team members and the client:

  • In-house web applications were restored with no loss of data.
  • The MailStore Exchange Server with over four million historical messages was spun up and accessible to users.
  • CRM/Product Ordering/Invoicing/AP/AR/Inventory functions were 100 percent restored.
  • A new Palo Alto Networks 850 security appliance was set up and programmed.
  • Most of the desktops and laptops were operational.

"Much of what occurred those first few days is mostly a fog for me, but I will not soon forget the urgency each and every one of the team put in to give us our company back. I've utilized Progent for at least 10 years, possibly more, and every time I needed help Progent has impressed me and delivered as promised. This event was a stunning achievement."

Conclusion
A potential company-ending disaster was dodged with top-tier professionals, a broad range of subject matter expertise, and tight collaboration. Although in post mortem the crypto-ransomware virus attack detailed here would have been prevented with advanced security technology and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, user and IT administrator education, and properly executed security procedures for data backup and applying software patches, the fact is that state-sponsored cyber criminals from China, North Korea and elsewhere are relentless and represent an ongoing threat. If you do get hit by a ransomware incursion, feel confident that Progent's roster of professionals has a proven track record in crypto-ransomware virus blocking, mitigation, and information systems restoration.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Tony and Chris (along with others who were helping), thank you for allowing me to get some sleep after we got over the most critical parts. Everyone did an amazing effort, and if any of your team is visiting the Chicago area, a great meal is my treat!"

Download the Crypto-Ransomware Removal Case Study Datasheet
To read or download a PDF version of this customer story, please click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Services in Bristol
For ransomware system recovery expertise in the Bristol metro area, call Progent at 800-462-8800 or go to Contact Progent.



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    SharePoint Server 2007 Remote Consulting

    Progent's Microsoft-certified experts can provide organizations of all sizes consulting, troubleshooting, and development services for SharePoint Server and SharePoint Online. SharePoint is an enterprise collaboration platform that uses web-based technology for efficiently coordinating people, teams and information. SharePoint Server offers a common spot for your workers or clients to connect to, manage, distribute and interact with useful data, documents, and applications and to communicate with one another. SharePoint allows faster and better decisions, more efficient access across teams and more streamlined business practices. Windows SharePoint Services join workers, customers, teams and major tasks with the information they've developed in a manner that makes data easy to locate, retrieve and apply. Progent's SharePoint experts can assist you to manage your existing SharePoint solution or migrate to the latest release of SharePoint Server or to SharePoint Online.

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    If your company does not require emergency online support but expects to need assistance with your network in the near future, you can save time and expenses and ensure that the appropriate IT skill will be ready when you want it by contacting a Progent sales specialist and registering as a customer. For more information, call 800-993-9400 or email information@progent.com.

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    Progent's Microsoft-certified consultants can help your business to support Microsoft System Center 2007 Configuration Manager to simplify operations, improve compliance, and boost worker output by making sure that critical applications stay current, tracking product licenses, and monitoring resource usage patterns to help you make informed buying decisions. Once your organization is set to upgrade your SCCM 2007 configuration management solution, Progent can help you to plan and implement an efficient migration to SCCM 2012.

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    Progent can help small and medium-size organizations to configure collaborative solutions to make it easy for their teleworkers to engage in productive interaction with colleagues and other stakeholders.

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    Microsoft Dynamics Customer Relationship Management helps small companies build positive customer interactions. Integrated Sales and Customer Service components enable employees to share data to help promote selling success and deliver steady, efficient customer service. Progent can set up the most sensible network environment, including local and offsite wireless connectivity, to back Microsoft CRM, and Progent's Experts Team can provide your company with a certified MSCRM professional who can help you combine Microsoft CRM with your marketing or customer support data.

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    Progent's ransomware experts can help you to evaluate your ransomware vulnerability, monitor and protect your IT environment, assist with settlement negotiations with a hacker, and restore a network victimized by a ransomware cryptoworm like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor.

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    Barracuda's budget-friendly CloudGen Firewall devices combine web filtering, safe remote connectivity, SSL tunnel VPN, secure SD-WAN, and Zero-Trust protection along with centrally managed and monitored services encompassing your entire enterprise including on-premises, cloud, and hybrid network models. Public clouds supported include Microsoft Azure, AWS, and Google Cloud Platform. Progent can deliver the depth of skill to be your single source for technical support, administration, education, and cybersecurity expertise.

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    Progent's Citrix-certified consultants can assist your organization to evaluate the potential strategic benefits of the various versions of Essentials for Hyper-V, assist you to use Citrix administration utilities with your Microsoft Hyper-V environment, and show you how you can deploy Citrix Essentials to enhance the responsiveness, uptime, consistency, and recoverability of your virtual environment while lowering the cost of equipment and support and streamlining administrative processes.

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    With the Catalyst line of switches for small and mid-size businesses, Cisco enables organizations to gain all the advantages of bringing smart traffic control into their networks. Cisco's Catalyst switch product line makes it possible to deploy capabilities that make your IT network sufficiently available to handle time-critical requirements, scalable to support growth, safe enough to guard confidential data, and capable of prioritizing and managing traffic flows to optimize network performance. Progent's CCIE certified engineers can help you pick out and deploy Cisco switches appropriate for your business. Also, Progent's CISSP certified security specialists can show you how to develop a comprehensive protection plan and configure Catalyst switches so they help enforce your security policies. Cisco Catalyst switches that Progent supports include the Cisco Catalyst Express 500 switches, Cisco Catalyst 3560 switches, Catalyst 4500 switches, and Cisco Catalyst 6500 switches.

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    Supplemental Service Desk Support and Help

    Progent's Shared Help Desk service allows your IT organization to split the load for Help Desk support transparently between your IT staff and Progent's large roster of veteran technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution built around ConnectWise Manage, the top shared professional services automation (PSA) platform for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics.

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    Consulting CRISC Certified Risk and Information Systems Control Manager

    Progent offers the guidance of a CRISC-certified risk management expert to assist you to plan and implement an enterprise risk management (ERM) strategy based on best practices identified by CRISC and crafted to match your company's risk appetite, business goals, and IT budget.

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    Microsoft CRM Support

    Progent's team of application experts offer advanced consulting, software development, integration assistance, and online classes for leading applications that address key areas including ERP and MRP, general accounting, management reporting, web commerce application design, and the MS Office suite of business productivity software. As a Microsoft Partner with years of experience delivering advanced consulting and troubleshooting support online, Progent can assist clients anywhere in the United States to save the lost productivity and expense related to travel and on-site visits without compromising the high quality of consulting services.

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    System Center 2016 delivers important improvements for managing hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; unified management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's Microsoft-certified consulting team can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of System Center 2016, expand or optimize an existing one, migrate efficiently from a prior version of System Center, or debug your System Center solution.

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    Progent's management team includes industry professionals with years of background delivering network consulting, troubleshooting, and strategic IT planning to organizations ranging from small offices to Fortune 500 companies. Great service calls for great people, and Progent has assembled a management team able to provide businesses with the top service value in the industry.

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  • Microsoft 365 Deployment Readiness IT Consultants
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    Microsoft has made a strong effort to enable transparent hybrid ecosystems that combine Microsoft 365 and local Exchange deployments. This permits you to have some Exchange mailboxes hosted at your physical datacenter and other mailboxes hosted by Microsoft 365. Progent's certified Exchange consultants can help your organization with any facet of designing, integrating and troubleshooting your hybrid Exchange Online deployment. Progent's Exchange consultants can deliver as-needed expertise to help you resolve challenging technical issues and also offer extensive project management outsourcing to ensure your hybrid Exchange initiative is carried out on time and on budget.

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    To see answers to frequent questions about becoming a consultant at Progent, refer to Working with Progent Frequently Asked Questions.

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    Specialists Suse Linux

    Progent's Linux consulting experts provide small and mid-size businesses and developers assistance with administering and maintaining Linux systems that coexist with Microsoft-powered technology. Progent offers your organization access to Linux experts, support professionals certified by Microsoft and Cisco, and security experts with CISSP credentials. This wide range of experience offers you a convenient single source to help you build and manage a protected and robust mixed-platform connectivity and communications infrastructure that supports Linux and Microsoft coexistence by integrating MS Windows with leading Linux variations such as RedHat, SUSE Linux, CentOS, Ubuntu Linux, PCLOS, fedora Linux, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.

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    Apple macOS and OS X Remote Support Services

    Progent's consultants can provide Mac users a range of services including desktop support, Apple macOS and OS X expertise, Apple Mac co-existence with Windows networks, Entourage and Exchange Server help, network protection services, and custom training. Progent can assist businesses to upgrade to macOS from Mac OS X or earlier editions of Mac OS X and Progent can offer help with Apple Mac application software. Progent can also assist your business with Apple iPhone support and iPad management, or moving to Apple's iCloud services. For business networks built solely on Mac OS X or for networks with a mix of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to deal with the complexity of planning, integrating and maintaining a network environment that is reliable, safe, fast and aligned with your company's business goals.


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