Fast Online Support for Bristol United Kingdom Computer Systems
For businesses in Bristol United Kingdom, Progent provides online help for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have provided online troubleshooting to businesses in all 50 states in the United States. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to handle challenging infrastructure issues, plus the services of CISSP-accredited cybersecurity experts to help with advanced security architecture and diagnostic jobs.
Progent's online technical support engineers provide exceptional value because they possess the real-world experience and are equipped with the sophisticated tools necessary to solve the majority of network problems quickly. This reduces direct costs because solutions accumulate minimal chargeable minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your organization benefits additionally in indirect expenses by reducing or eliminating network outages and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's extensive online consulting know-how is particularly helpful for businesses that depend on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an alternative.
Progent's pricing policy for remote help is designed to stretch your network support investment. Progent charges per minute for phone consulting, so you are billed exclusively for the support that you receive. In contrast to typical remote support companies, Progent requires no initialization fee or minimum job duration. Progent's per-minute billing unit and clean model for pricing save you from scenarios where quick solutions manage to turn into major tabs. Progent's skill at solving technical issues efficiently means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned an array of customized technologies and field-proven methodologies which ensure the highest level of effectiveness for remote consulting and troubleshooting for information systems of all sizes. Progent provides secure VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the experts of Progent's remote service group to connect to your company's system remotely without breaching system security.
Progent's powerful customer support database system stores extensive histories for all service that Progent's clients have received. Progent's authorized consultants have access to the details of support rendered to each customer by any engineer. This archive of issues and fixes is structured as a readily retrievable internal database that allows Progent's remote technical engineers to share their knowledge with the whole team to ensure that the efficiency of Progent's support grows over time. Progent's high-level accreditations and working associations with key industry leaders including Cisco and Microsoft make available other vast technical support knowledge bases and allow quick access to vendors' in-house engineering staff so Progent's remote service experts can come up with optimal solutions promptly.
Online support provided by Progent to businesses in Bristol United Kingdom include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert remote support engineers can deliver network repair and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can help your company with a broad range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration expertise, Microsoft Teams consulting, Skype for Business planning and deployment support, Lync Server management, and Microsoft Communications Server 2007 upgrade,
Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad range of affordable desktop consulting and support services to help your company to deploy, integrate, troubleshoot, and administer workstations and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 migration support services plus Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to streamline the management of your desktops and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network infrastructure professionals, and indicates a consultant's network technology knowledge at the master level. CCIEs know how to handle the most difficult problems encountered in network planning, installation, administration, security, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS network management tools and coming up with workarounds or identifying software patches. Cisco qualified CCIEs represent an exceptional value since their deep experience permits them to resolve problems rapidly. In common cases, less seasoned engineers can struggle for many hours or even days with the same problems that a CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE consultants can communicate with your environment via sophisticated on-line troubleshooting technology to provide efficient, secure, and affordable diagnosis and remediation.
Bristol Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Bristol Metro Area.
Progent locations in Bristol Metro
Progent's CCIEs offer consulting for the entire range of Cisco's industry-leading family of infrastructure appliances. Cisco infrastructure support provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers consulting, Cisco Catalyst switch integration and support, Nexus switch consulting and support services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco VoIP phones and IP video phones support and wireless IP phones integration, Cisco Meraki wireless AP layout and set up, Cisco Aironet Access Points planning and integration expertise, Cisco WiFi controllers integration consulting, Cisco VPN and Security engineering help, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration expertise. Progent can also provide online and onsite wireless site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP and ISSAP Premier Network Security Engineers
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts can provide a range of system protection solutions to bolster the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or assist your company to recover rapidly after a serious penetration. Security consulting services available from Progent cover thorough network security evaluation using utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick recovery from virus and worm attacks; installing firewalls; designing secure architectures for off-site and mobile access; defending your messaging system from viruses, spam and DHA attacks; and managing round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide expert remote support to help companies of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-based systems or in hybrid topologies that seamlessly combine local resources along with public cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a range of public cloud integration support services such as Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of experience delivering high-level consulting expertise online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a repeatable process for recovering services rapidly following an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also enables transparent testing for site recovery, updates and fixes and can generate reports to verify complete service restoration, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, configure, test and maintain a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that provide high availability, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high level of automation regardless of the physical components making up the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer online consulting services to cover a broad array of computer technologies such as system infrastructure, messaging solutions, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and simplified management in networks that combine Linux-based systems and Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also help with migration from older applications to Microsoft Windows or Linux-based environments. Progent's team-based approach to solving technical problems enables quick escalation, when required, to engineers with task-relevant experience to tackle challenging situations. This expedites solutions of critical problems, minimizes network downtime, and lowers support expense.
Progent's UNIX/Linux consultants can provide urgent phone-based assistance resolving anomalies affecting UNIX, Linux, or Solaris systems based on popular variants of UNIX such as:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, flat-rate services intended to allow small and medium-size businesses to utilize the same advanced technology used by some of the industry's leading corporations. The ProSight series of network monitoring and management services covers all key areas of modern networking including email content filtering, security and compliance, cloud-based backup/recovery, infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis tools to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to automate the entire threat lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also assist you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has worked with leading backup product companies to produce ProSight Data Protection Services, a family of offerings that deliver backup-as-a-service. ProSight DPS services manage and track your data backup processes and allow non-disruptive backup and fast restoration of critical files, apps, images, plus virtual machines. ProSight DPS helps you protect against data loss caused by hardware breakdown, natural calamities, fire, malware such as ransomware, user mistakes, malicious employees, or application glitches. Managed backup services available in the ProSight DPS family include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these fully managed backup services are best suited for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security companies to provide centralized management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further level of inspection for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and access points as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always updated, captures and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, finding devices that require important software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to keep your network operating efficiently by checking the state of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT personnel and your Progent engineering consultant so all potential problems can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can save up to half of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the deployment of your core network assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with data security standards, higher utilization of network assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's ability to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient security and backup environment that meets your company's needs. For details, visit The ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting experts for contract IT projects. Billing rates for ongoing development or consulting projects are set based on the qualifications of the consultants assigned. Progent's background in these special fields of computer technology allows customers to execute critical initiatives within budget and on time. Progent's special online engineering services include:
How Your Bristol Company Can Contact Progent's Remote Technical Support Professionals
Call Center Support
Progent's Call Center service offerings for organizations with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all aspects of remote Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's regular desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progentís Help Desk sharing services allow your IT organization to split responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution built around the top professional services automation tool for handling service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk staff of experienced network experts gives your computer users in Bristol United Kingdom instant access to a dependable technical support resource with extensive background providing phone consulting and remote troubleshooting for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Help Desk Call Center the reputation as a key enabler of business efficiency, and Progent's intent is to fix and not just document technical problems.
- Business Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts Team offers phone-based and in-depth engineering expertise and education in specific business application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, programming, and education for familiar Microsoft business applications including CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more about Progent's expertise, programming, and training offerings, see Progent's Business Application Experts Group.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from a previous release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver companies in Bristol United Kingdom online IT infrastructure monitoring by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to suit your environment so that your computer support is proactive rather than reactive. By detecting looming issues before they result in full-scale emergencies, proactive monitoring can minimize stressful and costly service breakdowns. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or environments that support a combination of OS platforms.
To contact Progent about emergency remote support with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.
For organizations and new ventures in Bristol United Kingdom, Progent's phone-based network support engineers can deliver professional and cost-effective IT help the moment your business has to have it. More than 15 years of offering online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online access technology to repair network problems quickly while avoiding the expense and lost productivity associated with on-premises support visits.
Even if your Bristol company has a regular independent support technician or maintains a full time IT staff that know how to deal with the majority of network issues, Progentís Microsoft and Cisco certified consultants can offer an easy and seamless remote expansion of your local resources in cases when your usual IT support personnel either don't have the time or the expertise to address unexpected system emergencies or especially complex integration projects.
Benefits of Progent's Network Help for Businesses in Bristol United Kingdom
Progent's online network troubleshooting services allow your Bristol business to have the benefits of immediate, enterprise-level IT support without the cost of maintaining an in-house IT organization. Your information system will acquire added business value by being more reliable, efficient, and protected. Benefits to your business include:
- Seamless virtual expansion of your local support resources
With most organizations in Bristol United Kingdom, nearby network support resources, whether consisting of freelance consultants or an in-house maintenance staff, can handle typical technical problems. On the other hand, major troubles may strike when your regular support personnel are too busy or unavailable, and some trouble may involve technology that is unfamiliar to your local support technicians. In these situations, Progent's on-call service professionals give you a convenient, fast, and budget-friendly way to augment your local help and to convey useful information to improve your capability to resolve downstream issues in-house.
- Reduced Reliance on Individual Consultants
For network maintenance, smaller companies commonly rely on independent freelance service providers. Although independent consultants have less internal costs than big service organizations and can often charge marginally less, they are sometimes overbooked, making it hard to respond quickly to crisis situations. If a freelance service provider is occupied with another customer, ill, on vacation, or in class, the absence of fallback help may require your company to wait for help during an emergency. As your business expands, network downtime and problems with vital applications become more expensive. The budget you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent offers a ready source of reserve service experts to make sure your network stays available.
- Build a Scalable Foundation for Seamless Expansion
Businesses typically begin with an IT architecture created on a modest budget. Lacking a robust framework, slap-dash fixes often get piled onto a weak foundation. As a network grows, stability and expandability issues can hinder the productivity of the business. These poorly built systems need careful assessment, intelligent strategic planning, and wide IT knowledge to evolve to a system infrastructure that can offer the stable foundation to handle vital business requirements and facilitate downstream growth.
- Interact with Solution Providers Instead of Product Resellers
Smaller offices need advice and technical training to negotiate an ever more complex array of product alternatives capable of accelerating business growth and improving productivity. Businesses do not need a network consultant who is motivated to sell a specific vendor's products. Network support and product sales can lead to a scenario where the proposed
solution is designed around a profitable technology rather than the genuine needs of a client. Progent eliminates these conflicts of interest by offering only services instead of products. This enables Progent to match IT expertise with the best needs of customers.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, breadth of IT experience, fine tuned remote support tools, and understanding of enterprise networking enable companies to escape the pitfalls associated with exclusive reliance on smaller consulting organizations, independent freelance service providers, or limited internal IT help.
Progent adds value by offering:
How Does Our Company Begin Getting Remote Computer Help from Progent?
- Certified Knowledge of Microsoft's Complete Range of Server Platforms
Progent offers world-class expertise for Microsoftís popular server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment support, Windows Server 2008 R2 expertise, Microsoft Windows 2003 Server maintenance, MS Exchange 2019 Server deployment, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Exchange Server 2010 management, Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2019 configuration consulting, MS SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for online service and on-site visits by the minute. As a result, you are billed just for delivered support. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in regions where Progent provides on-site service, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. Also, Progent imposes no initialization fee and requires no monthly commitment for services delivered during normal working hours. Many support firms impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids big invoices for fast fixes so you won't be forced to allow simple problems to fester.
- Full Documentation of Delivered Services
Progent has created a comprehensive support reporting system that records and formats complete documentation for all billed services. Unlike many independent consultants or local support organizations who provide minimal documentation or details of tasks done, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service documentation transmitted by each staff member to every client. The discipline of detailing and organizing service records results in more effective support and eliminates a slew of common misfortunes such as when a service client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support firms to offer round-the-clock system tracking services based on MS Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By uncovering potential problems before they result in downtime, system monitoring can keep your information network from stressful and costly service disruptions.
To get started with Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.