Fast and Affordable Online Support for Bristol United Kingdom Computer Systems
Fast Online Help for Bristol NetworksFor businesses in Bristol United Kingdom, Progent provides online technical support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided online troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to handle challenging networking issues, plus the assistance of CISA and CISSP-certified cybersecurity experts to help with advanced security design and diagnostic jobs.

Progent's online support engineers provide exceptional leverage because they have the practical experience and are equipped with the sophisticated tools necessary to resolve most information system issues rapidly. Efficient support reduces immediate expenses since service calls require minimal billable minutes. Remote support also eliminates the cost of sending an engineer to your location. Your company benefits even more in incidental costs by reducing or eliminating network downtime and related losses resulting from business disruption, disgruntled customers and vendors, idle employees, and distracted executives. Progent's advanced remote technical support expertise is especially helpful for businesses that are dependent on public clouds for critical infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.

Progent's billing model for online support is structured to leverage your network support dollar. Progent charges per minute for telephone-based consulting, so you pay only for the support that you actually get. Unlike many remote support firms, Progent requires no service activation surcharge or minimum fees. Progent's one-minute granularity and clean policy for billing save you from situations where quick repairs somehow turn into large tabs. Progent's penchant for solving problems efficiently means your business saves money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned a set of optimized tools and proven processes that allow the maximum level of effectiveness for remote consulting and troubleshooting for IT systems of all sizes. Progent provides safe Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the experts of Progent's Technical Response Center to connect to your computer system without violating system security.

Progent's sophisticated technical support reporting application keeps thorough documentation of the service that Progent's customers have received. Progent's staff engineers have the benefit of the specifics of services delivered to every client by any consultant. This database of anomalies and responses is stored as a conveniently accessible internal database that enables Progent's online technical engineers to communicate their experiences company-wide to make sure that the quality of Progent's support services grows over time. Progent's high-level certifications and working relationships with major technology companies including Cisco and Microsoft make available additional vast technical databases and permit quick access to vendors' internal product engineers with the result that Progent's online consulting experts can come up with the most efficient solutions in the least time.

Online support offered by Progent to customers in Bristol United Kingdom include:

ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, fixed-price managed services designed to allow small and mid-size organizations to benefit from the same cutting-edge technology used by many of the industry's top enterprises. Progent's ProSight series of network management outsourcing services covers all key areas of information technology including email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior analysis technology to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to automate the entire threat lifecycle including protection, detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore product companies to create ProSight Data Protection Services, a selection of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS products automate and track your data backup processes and enable non-disruptive backup and fast recovery of critical files/folders, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business protect against data loss resulting from equipment breakdown, natural disasters, fire, malware like ransomware, user error, ill-intentioned employees, or application bugs. Managed backup services in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these managed services are best suited for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management offer businesses of all sizes a versatile and cost-effective solution for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your dynamic IT system. Besides optimizing the security and reliability of your IT network, Progent's software/firmware update management services permit your IT staff to focus on more strategic initiatives and tasks that deliver maximum business value from your network. Find out more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo authentication managed services utilize Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication. Duo supports single-tap identity confirmation with iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you log into a secured online account and give your password you are requested to confirm who you are via a unit that only you have and that uses a different ("out-of-band") network channel. A wide selection of out-of-band devices can be used as this second form of ID validation including a smartphone or wearable, a hardware/software token, a landline phone, etc. You can designate multiple validation devices. To find out more about ProSight Duo two-factor identity authentication services, refer to Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of in-depth management reporting plug-ins designed to work with the industry's leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as spotty support follow-up or machines with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security companies to provide web-based control and world-class protection for all your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further level of analysis for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map, monitor, reconfigure and debug their networking appliances such as routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating devices that require critical software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so all looming problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you're planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to get an objective assessment of the health of their network. Based on some of the leading remote monitoring and management tools available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your core network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, better compliance with data security regulations, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help assess your organization's preparedness either to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient security and backup environment that aligns with your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent can provide the services of world-class remote consulting professionals for contract IT programs. Billing rates for ongoing consulting projects are set based on the qualifications of the engineers required. Progent's experience with these important areas of computer technology allows customers to complete critical initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:

  • Call Center Support
    Progent's Help Desk Call Center programs for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, shared Help Desk services, and Call Center consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that manages all aspects of online desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's regular desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve the most issues.

    Progent's Help Desk Call Center consulting support can aid you in building an efficient new Help Desk or revamping your current organization, selecting or modifying Help Desk Call Center software products to meet the special needs of your corporation, or providing temporary phone support personnel to work with your internal Help Desk resources to handle demanding events such as software migrations, major upgrades, or rolling out brand new business software.

    Progent's Help Desk Call Center team of experienced network consultants gives your workers in Bristol United Kingdom quick communication with an efficient network service group with years of background delivering telephone-based support and online repair service for networks powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk recognition as a crucial enabler of business productivity, and Progent's target is to resolve rather than simply record IT problems.

  • Business Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Group offers online and in-depth engineering support and training in special business application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and education for popular Microsoft business applications including CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out more information about Progent's consulting, programming, and training offerings, visit Progent's Business Application Experts Team.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts offer advanced online and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of System Center2, extend or optimize your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers companies in Bristol United Kingdom remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) expertise. Progent can adapt SCOM to suit your business so your computer support is proactive and automated. By exposing possible issues before they expand into crashes, remote monitoring can avoid stressful and costly network breakdowns. Progent can also utilize network monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Windows environments, or systems that support a variety of operating systems.
How Your Bristol Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency online expertise with Windows, macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent. For companies and new businesses in Bristol United Kingdom, Progent's phone-based network support engineers are ready to provide professional and economical IT help the instant your organization requires it. Over 20 years of offering remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to fine tune online access tools to fix network problems quickly while avoiding the cost and lost time that comes with on-premises support visits.

Even if your Bristol business deals with a local independent support technician or maintains an in-house organization that know how to deal with the majority of computer issues, Progent's Microsoft and Cisco certified consultants are available to provide a convenient and transparent virtual extension of your on-site resources for situations when your usual IT support personnel either lack the availability or the experience to handle sudden system crises or particularly complicated integration projects.

Advantages of Progent's IT Support for Businesses in Bristol United Kingdom
Progent's remote network troubleshooting services allow your Bristol organization to realize the benefits of on-call, expert IT support without the cost of maintaining a full-time IT organization. Your network will derive added business worth by becoming more reliable, efficient, and protected. Advantages to your company include:

  • Seamless virtual extension of your local support resources
    For most companies in Bristol United Kingdom, nearby computer service providers, whether made up of outside consultants or an in-house maintenance staff, can deal with the majority of technical problems. On the other hand, IT crises can occur when your regular resources are overstretched or absent, and some problems may stem from IT products that is beyond the scope of your usual service personnel. In these instances, Progent's on-call service professionals offer an easy, fast, and affordable solution to supplement your regular resources and to transfer valuable information to increase your capability to deal with downstream problems in-house.

  • Reduced Reliance on Individual Service Providers
    For network maintenance, smaller organizations often rely on individual freelance consultants. While freelance service people have smaller internal costs than big support organizations and can often charge lower rates, they are often overextended, making it difficult to respond rapidly to crisis situations. If an independent consultant is busy with another client, ill, on vacation, or in class, the absence of fallback personnel may require your business to go without assistance during an IT crisis. As your network grows, system unavailability and problems with critical software become more expensive. The money you thought you were saving on an independent can be consumed fast by reduced productivity. Progent provides a ready source of reserve service experts to make sure your network is always available.

  • Build a Scalable Foundation for Seamless Expansion
    Companies typically begin with an IT system created on a modest budget. Without a strong infrastructure, slap-dash repairs often get thrown onto an unstable foundation. When a company grows, reliability and expandability issues can impede the productivity of the business. These badly built environments require careful assessment, smart long-term planning, and wide IT knowledge to upgrade to a system infrastructure that can offer the stable foundation to handle current business demands and simplify future expansion.

  • Interact with Problem Solvers Instead of Product Vendors
    Smaller offices require guidance and technical education to navigate through an ever more complex array of product alternatives available for promoting business success and improving productivity. These companies hardly need a computer engineer who is attempting to resell a specific vendor's technology. Network consulting and product selling can lead to a scenario where the proposed solution is built around a predetermined technology instead of the true needs of a business. Progent avoids these conflicts by selling just services instead of products. This enables Progent to match IT consulting with the real interests of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of IT experience, refined remote support software, and familiarity with corporate IT allow businesses to avoid the limitations associated with excessive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched internal IT help.

Progent adds value by providing:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier experts average longer than a decade of hands-on industry experience, at the front lines of IT support, performing a wide variety of technical tasks for a large array of clients. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent instills in its support team. This guarantees that you get not only expert technical skills, but also a consultant with proven approaches for using computer knowledge to repair real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-premises help per minute. Consequently, you pay just for delivered services. Progent does not impose a higher rate for after-hours or priority service, and inside California or in regions where Progent offers on-site support, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no startup charge and requires no monthly commitment for support services delivered during normal working hours. Many support organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick fixes so you will not be tempted to allow less critical problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to resolve technical issues that are within their comfort zone, Progent can focus on providing hard-to-find skills where Progent faces little competition. Companies who utilize trusted independent consultants or who employ internal IT staffs benefit when Progent passes on information about new technology and tested processes to make their IT environments more reliable, protected, and efficient.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting firms to offer round-the-clock remote monitoring services powered by MS Operations Manager. Microsoft Operations Manager causes your computer support to be proactive rather than reactive. By revealing potential issues before they cause downtime, network monitoring can save your IT network from painful and expensive availability losses.
How Does Our Company Begin Getting Online Technical Help from Progent?
To get started with Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.



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