Immediate Online Support for Bristol United Kingdom Networks
Urgent Phone Support for Bristol SystemsFor organizations located in Bristol United Kingdom, Progent provides online help for networks powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided online troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified engineers to solve complex infrastructure problems, as well as the assistance of CISSP-certified cybersecurity consultants to help with advanced security design and troubleshooting jobs.

Progent's online support experts offer exceptional value due to the fact that they have the practical experience and have access to the advanced tools necessary to solve most information system problems rapidly. Efficient support lowers immediate expenses because service calls accumulate fewer billable consulting minutes. Remote help also avoids the cost of sending an engineer to your office. Your company saves additionally in indirect costs by minimizing or avoiding system outages and related losses due to business disruption, upset customers and vendors, idle workers, and de-focused executives. Progent's advanced online technical support know-how is particularly valuable for organizations that rely on public clouds for critical network infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an alternative.

Progent's pricing policy for online help is designed to leverage your IT service dollar. Progent charges per minute for telephone-based consulting, so you owe just for the support that you receive. In contrast to typical remote support firms, Progent imposes no initialization surcharge or minimum payments. Progent's per-minute billing unit and clean policy for billing avoid situations where fast repairs somehow end up as big invoices. Progent's penchant for dealing with technical issues efficiently means you saves money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned an arsenal of optimized technologies and field-proven methodologies that promote the maximum degree of efficiency for online consulting and troubleshooting for information systems of all sizes. Progent's Technical Response Center can link to your company's system remotely without compromising network security.

Progent's powerful technical support database application includes detailed histories describing the support that Progent's clients have received. Progent's authorized service personnel have the benefit of the specifics of all help provided to each customer by every Progent engineer. This archive of issues and solutions is structured as a readily searchable support database that allows Progent's online support experts to communicate their experiences company-wide to make sure that the value of Progent's technical support improves daily. Progent's advanced certifications and close associations with key technology companies such as Cisco and Microsoft make available additional massive support databases and permit priority access to manufacturers' in-house engineering staff with the result that Progent's online consulting experts are able to come up with optimal solutions quickly.

Online services offered by Progent to businesses in Bristol United Kingdom include:

ProSight Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, subscription-based services designed to allow small and medium-size organizations to benefit from the same advanced technology deployed by some of the world's top enterprises. Progent's ProSight line of outsourced network management services addresses all key facets of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management staff and your assigned Progent consultant so all looming problems can be resolved before they have a chance to impact productivity. Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-based solution for monitoring and managing your client-server infrastructure by providing an environment for performing common time-consuming jobs. These include health monitoring, update management, automated remediation, endpoint deployment, backup and recovery, A/V defense, secure remote access, standard and custom scripts, asset inventory, endpoint status reporting, and debugging support. If ProSight LAN Watch with NinjaOne RMM uncovers a serious issue, it transmits an alert to your specified IT staff and your Progent technical consultant so potential problems can be taken care of before they impact your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, monitor, enhance and debug their networking hardware such as routers, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration of almost all devices on your network, tracks performance, and sends alerts when issues are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating appliances that require important updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing suite of in-depth management reporting tools designed to work with the industry's top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues such as spotty support follow-up or endpoints with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with advanced backup product vendors to create ProSight Data Protection Services (DPS), a portfolio of subscription-based offerings that provide backup-as-a-service. ProSight DPS products automate and monitor your backup processes and allow non-disruptive backup and fast restoration of critical files/folders, apps, system images, plus VMs. ProSight DPS helps you recover from data loss resulting from hardware breakdown, natural disasters, fire, cyber attacks like ransomware, user error, malicious employees, or application glitches. Managed backup services in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these fully managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security vendors to provide web-based management and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's onsite gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Cisco Duo: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to defend against password theft by using two-factor authentication (2FA). Duo enables single-tap identity verification on Apple iOS, Android, and other out-of-band devices. Using 2FA, when you sign into a protected online account and give your password you are asked to confirm your identity on a device that only you possess and that is accessed using a separate network channel. A broad selection of devices can be utilized for this second form of authentication such as an iPhone or Android or watch, a hardware token, a landline phone, etc. You may register multiple validation devices. For more information about ProSight Duo identity authentication services, go to Duo MFA two-factor authentication (2FA) services.

  • ProSight Shared Call Desk: Outsourced and Shared IT Support Desk Services
    Progent's Co-managed Help Desk Service offers a seamless extension of your internal network support staff. User interaction with the Help Desk, delivery of support, escalation, trouble ticket generation and updates, efficiency metrics, and maintenance of the service database are cohesive regardless of whether incidents are resolved by your corporate network support group, by Progent, or both. Your business has complete versatility to expand or shrink your part of technical support work as circumstances demand. Progent provides initial installation and provisioning of the professional services PSA software as well as documentation, testing and training. For more information about ProSight Co-Managed Call Desk, see ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based analysis technology to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily escape legacy signature-matching AV tools. ProSight ASM safeguards local and cloud resources and offers a single platform to manage the complete malware attack progression including protection, detection, mitigation, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools packaged within one agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent's consultants can also assist you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management provide organizations of any size a flexible and affordable alternative for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your dynamic IT network. Besides optimizing the security and reliability of your computer network, Progent's patch management services permit your IT team to focus on line-of-business projects and tasks that deliver maximum business value from your network. Learn more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can save up to half of time spent looking for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an objective evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with information security requirements, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's preparedness to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective AV and backup system that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for contract IT programs. Progent's rates for longer-term consulting tasks are set according to the qualifications of the consultants involved. Progent's background in these important fields of information technology enables clients to complete critical projects economically and on time. Progent's special remote consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk support alternatives for businesses with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Call Center consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive solution that handles all facets of online Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount from Progent's normal desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent's shared Help Desk services allow your business to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution based on the leading professional services automation (PSA) platform for handling service requests, ticket lifecycle, ownership, status tracking, and reporting.

    Progent's Help Desk Call Center staff of veteran information technology professionals gives your workers in Bristol United Kingdom quick access to a large network service resource with extensive background providing phone consulting and online diagnostics for networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk Call Center perception as a significant enabler of company productivity, and Progent's intent is to solve rather than just document network issues.

  • Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Consulting staff can supply remote and in-depth consulting support and education in special application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and education for familiar Microsoft applications such as CRM, Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn additional information about Progent's expertise, custom development, and education offerings, refer to Progent's Business Application Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts can provide advanced remote and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new deployment of Microsoft System Center2, expand or tune an existing one, upgrade efficiently from a previous release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent offers organizations in Bristol United Kingdom online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can configure Operations Manager to accommodate your environment so your computer maintenance is proactive and automated. By detecting potential issues before they evolve into crashes, proactive monitoring can minimize inconvenient and costly service breakdowns. Progent can also deploy network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or networks based on a combination of platforms.
How Your Bristol Business Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent online expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Remote Help, call 1-800-993-9400, or refer to Contact Progent. For companies and startups in Bristol United Kingdom, Progent's phone-based computer support specialists are ready to provide effective and economical system support the moment your company has to have it. More than two decades of offering remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to refine online connectivity technology to solve computer problems quickly while eliminating the cost and lost productivity associated with in-person service calls.

Even if your Bristol organization works with a regular freelance support technician or employs a full time IT staff that can handle common computer issues, Progent's Microsoft and Cisco certified consultants can offer an easy and transparent virtual expansion of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the experience to handle unexpected system crises or especially challenging integration projects.

Benefits of Progent's Network Help for Businesses in Bristol United Kingdom
Progent's remote IT consulting services enable your Bristol company to realize the advantages of timely, enterprise-class IT support without the expense of managing a full-time IT staff. Your network will derive greater strategic worth by becoming increasingly available, efficient, and protected. Benefits to your company include:

  • Convenient virtual expansion of your on-site IT resources
    With most businesses in Bristol United Kingdom, nearby network support providers, whether represented by independent consultants or an in-house IT staff, can deal with typical technical problems. However, major troubles might strike when local resources are overstretched or unavailable, and some trouble may stem from IT products that is unfamiliar to your onsite service technicians. In these instances, Progent's on-call service specialists offer an easy, quick, and economical solution to supplement your regular resources and to pass on valuable information to increase your capability to handle future issues in-house.

  • Less Reliance on Individual Service Providers
    For network maintenance, smaller companies often rely on individual freelance consultants. While freelance consultants have smaller overhead than big support organizations and can afford to charge marginally less, they are occasionally stretched too thin, making it difficult to respond rapidly to crisis situations. If a freelance service provider is occupied with another client, sick, on a trip, or in training, the absence of reserve help may force your company to wait for help during an emergency. As your company grows, system downtime and problems with critical software are more costly. The budget you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent provides a dependable source of backup service experts to make sure your IT system stays up and running.

  • Create a Solid Basis for Smooth Growth
    Companies typically start with an IT architecture implemented on a modest budget. Without a proper framework, band-aid fixes can get thrown on top of a shaky foundation. When a network grows, stability and scalability issues can impede the success of the business. These badly designed environments need proper analysis, intelligent long-term planning, and extensive technical expertise to evolve to a network architecture that can provide the solid foundation to meet vital business requirements and ease future growth.

  • Interact with Solution Providers Rather Than Product Vendors
    Smaller offices require advice and technical training to navigate through an increasingly complicated array of technology options capable of accelerating business success and improving efficiency. They hardly need a computer engineer who is motivated to resell a certain vendor's products. IT consulting and product sales can result in a scenario where the proposed solution is designed around a profitable product rather than the true needs of a business. Progent avoids these dilemmas by offering only services rather than products. This allows Progent to match technical consulting with the best interests of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of technical expertise, refined remote support tools, and understanding of enterprise networking enable offices to avoid the pitfalls of excessive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier consultants average longer than ten years of real-world professional experience, at the front lines of network support, executing a broad range of IT projects for an extensive array of customers. Each Progent consultant shares a refined set of personal best practices which are combined into shared best practices training that Progent teaches its consulting staff. This means that you get not only world-class IT capability, but also a support engineer with field-tested methods for using computer knowledge to repair real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-premises visits by the minute. As a result, you owe just for received support. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in regions where Progent offers in-person support, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. In addition, Progent applies no minimum charge and asks no monthly commitment for support services provided during regular business hours. Many service organizations impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with big invoices for quick fixes so you will not be tempted to permit minor problems to fester.

  • Full Documentation of IT Services
    Progent has created a comprehensive support reporting system that stores and formats complete documentation for all billed services. Unlike many independent consultants or small service organizations who offer minimal documentation or details of tasks done, each service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the support documentation sent by every consultant to every client. The practice of documenting and organizing service activity results in more efficient support and avoids a variety of common problems such as when a service customer is effectively held captive to a consultant who refuses to release the keys to the kingdom.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting firms to offer 24x7 remote tracking services powered by MS System Center Operations Manager. MS Operations Manager allows your computer support to be anticipatory rather than reactive. By uncovering possible issues before they result in lost productivity, network monitoring can save your IT network from painful and costly service disruptions.
How Does Our Company Start Receiving Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.



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