Fast and Affordable Remote Help for Bristol United Kingdom Information Networks
For businesses located in Bristol United Kingdom, Progent offers online help for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have delivered remote troubleshooting to businesses in every state in the United States. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to handle complex networking problems, plus the services of CISSP-qualified cybersecurity experts to handle advanced security architecture and diagnostic issues.
Progent's remote support experts provide excellent leverage due to the fact that they have the real-world background and are equipped with the sophisticated tools necessary to resolve the majority of information system problems rapidly. This lowers direct expenses because service calls use up minimal billable consulting minutes. Remote support also eliminates the expense of sending a consultant to your site. Your company benefits even more in incidental costs by minimizing or eliminating system downtime and related losses resulting from business disruption, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's extensive online consulting know-how is especially important for businesses that rely on public clouds for vital network infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an option.
Progent's pricing model for online help is designed to stretch your network support dollar. Progent charges by the minute for telephone-based assistance, so you are billed only for the services that you actually get. In contrast to typical remote service organizations, Progent asks for no startup surcharge or minimum job duration. Progent's one-minute billing unit and simple model for billing avoid scenarios where quick repairs manage to end up as large invoices. Progent's penchant for solving technical issues quickly means you saves cash.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an array of optimized technologies and proven processes that ensure the maximum level of effectiveness for remote consulting and repair for IT networks of all sizes. Progent provides protected VPN support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the experts of Progent's Technical Response Center to link to your computer system without compromising network security.
Progent's advanced technical support database application stores thorough records of all service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the details of assistance provided to each client by every Progent consultant. This archive of problems and responses is stored as a readily exploitable support knowledge base that permits Progent's remote support engineers to communicate their knowledge with the whole team to make sure that the value of Progent's support services improves over time. Progent's high-level accreditations and working associations with major vendors including Cisco and Microsoft make available additional vast support databases and allow quick access to manufacturers' internal engineering staff with the result that Progent's online service specialists are able to arrive at the most efficient solutions in the least time.
Remote technical services available from Progent to businesses in Bristol United Kingdom include:
Authorized Windows Expertise
Progent's Microsoft-expert online support professionals can deliver computer problem solving and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can assist you with a wide range of technology support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 deployment,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration and hybrid deployment support, Microsoft Teams migration expertise, Skype for Business Server migration support, Microsoft Lync Server management, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad array of cost-effective PC desktop consulting and support services to help you business to deploy, configure, troubleshoot, and manage workstations and laptops powered by Microsoft Windows. Progent's desktop consulting services include providing Microsoft Windows 10 migration support plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your PCs and web-facing tablets and smartphones.
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network consultants, and validates an individual's technical knowledge at the expert level. Cisco-qualified CCIEs can resolve even the most complex issues surrounding network design, integration, management, security, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco's internal engineers in analyzing anomalies with IOS network administration tools and developing alternate approaches or identifying program patches. CCIEs are an excellent cost-effectiveness since their broad expertise allows them to resolve problems quickly. In typical cases, less qualified consultants can wrestle for hours or even days with the same tasks that a CCIE can fix in minutes. Progent's Cisco CCIE engineers can interface to your environment by means of sophisticated on-line support tools to provide efficient, secure, and affordable diagnosis and remediation.
Bristol Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Bristol Metro Area.
Progent locations in Bristol Metro
Progent's CCIEs can provide consulting for the entire range of Cisco's industry-leading family of networking appliances. Cisco infrastructure support available from Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers planning and management, Catalyst switch support, Cisco Nexus switch consulting and support, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and Cisco wireless IP phones integration, Cisco Meraki Wi-Fi access point planning and set up, Aironet APs planning and integration expertise, Cisco wireless controllers consulting, Cisco VPN engineering support, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration expertise. Progent can also provide online and on-premises Wi-Fi site surveys to help you to modernize your Wi-Fi ecosystem.
CISSP and ISSAP Certified System Security Consultants
Progent's qualified CISM and CISSP security and compliance experts offer a variety of security services to improve the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or assist you to recuperate quickly following a damaging penetration. Security consulting services available from Progent cover comprehensive information security evaluation utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; fast cleanup after virus and worm assaults; configuring firewalls; building secure architectures for remote and mobile communication; protecting your email infrastructure against viruses, spam and DHA attacks; and establishing round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide expert online consulting services to help companies of all sizes connect their networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid network models that seamlessly combine physical IT assets as well as cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration expertise. Progent has over 20 years of experience providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and test a repeatable process for recovering applications and services rapidly after an outage. SRM supports centrally managed and automated disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also allows non-intrusive testing for disaster recovery, updates and patches and can produce audit reports to confirm full service restoration, validate Service Level Agreements and prove DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, deploy, test and maintain a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that deliver high availability, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high degree of automation independent of the physical components making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer phone-based support services to address a wide range of information technologies such as system infrastructure, email solutions, network and operational security, plus UNIX and Windows coexistence. For server economization and simplified administration in networks that combine Linux with Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also help with transitioning from older applications to MS Windows or Linux-powered solutions. Progent's team-oriented approach to solving network problems enables quick escalation, if necessary, to engineers with task-relevant experience to tackle complex scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts support costs.
Progent's UNIX/Linux support engineers can provide urgent phone-based assistance resolving problems within UNIX/Linux systems based on popular derivatives of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price services intended to allow small and mid-size businesses to utilize the same cutting-edge IT solutions used by some of the world's top enterprises. The ProSight portfolio of network management outsourcing services addresses all key aspects of modern networking including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely evade legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to manage the entire malware attack lifecycle including blocking, detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge technologies incorporated within a single agent managed from a single console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your company's unique needs and that allows you demonstrate compliance with legal and industry information security regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of critical data, apps and VMs that have become lost or damaged due to hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide advanced support to configure ProSight DPS to be compliant with regulatory standards such as HIPAA, FINRA, and PCI and, when necessary, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security vendors to provide web-based control and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that need critical updates, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so any looming problems can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the health of their information system. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with information security regulations, higher utilization of IT assets, faster problem resolution, more dependable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent information assurance consultant. The interview is designed to help evaluate your organization's preparedness to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup system that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract information technology projects. Progent's rates for ongoing consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's background in these important fields of information technology allows customers to execute critical projects economically and on schedule. Progent's special remote engineering solutions include:
How Your Bristol Company Can Contact Progent's Remote Service Experts
Call Center Expertise
Progent's Help Desk service options for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, co-managed Helpdesk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all facets of online desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.
Progent's Help Desk Call Center consulting services can guide you in creating an effective new Help Desk or improving your existing one, evaluating or enhancing Call Center software to handle the particular requirements of your business, or adding occasional phone support staff to reinforce your in-house Help Desk team during unusually busy situations like software migrations, major upgrades, or rolling out new applications.
Progent's Help Desk Call Center team of seasoned network consultants gives your customers in Bristol United Kingdom quick access to an efficient network service resource with substantial experience offering phone help and online diagnostics for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Call Center recognition as a major enabler of business efficiency, and Progent's intent is to resolve and not simply record network issues.
- Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting Group can supply remote advanced consulting support and training in specific application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and education for Microsoft applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information about Progent's expertise, custom programming, and training offerings, visit Progent's Applications Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from a prior release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Bristol United Kingdom online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to fit your business so your IT maintenance is proactive and automated. By exposing emerging problems before they evolve into full-scale emergencies, system monitoring can ward off stressful and costly service failures. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or systems that support a combination of operating systems.
To contact Progent about emergency online assistance with Microsoft, macOS and OS X, or Linux environments, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent.
For businesses and new businesses in Bristol United Kingdom, Progent's phone-based computer support specialists are ready to deliver effective and cost-effective IT help whenever your business has to have it. More than a decade of providing remote tech support has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to refine online access tools to solve IT problems rapidly while avoiding the cost and lost time associated with on-premises support visits.
Even if your Bristol office deals with a local freelance consultant or maintains a full time IT staff that know how to deal with common computer issues, Progentís Microsoft certified engineers can offer a convenient and seamless virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the availability or the knowledge to address sudden network emergencies or especially complicated integration projects.
Features of Progent's Online Network Services for Bristol United Kingdom
Progent's phone support, Internet-based troubleshooting, network security expertise, and network administration services offer businesses in Bristol United Kingdom unparalleled leverage for your support investment. Whether you need occasional phone support and Internet-based network repair or ongoing Help Desk call center services and system administration, Progent's experts can deliver your organization world class IT support while allowing you to avoid the expense and administration overhead of carrying a full-service in-house IT staff. Key features of Progent's National Remote Support services include:
- Immediate Telephone Access to Microsoft Premier Experts
Progent's team of Microsoft-certified engineers can provide immediate and economical expertise to businesses in Bristol United Kingdom and is also ideal for networks in more remote areas that lack consultants with in-depth experience supporting Microsoft's current family of server technologies. All Progent engineers have at least 10 years of background integrating Microsoft solutions. As a Microsoft Partner support firm, Progent has the advantage of a wide selection of Microsoft support tools, service databases, and continuing training.
- By the Minute Billing to Minimize Expenses
Progent offers online help on a by-the-minute basis, so you pay only for the services you use. Progent asks for no minimum fee for online service and asks for no periodic retainer for support services provided during normal business hours. This keeps you from paying big bills for simple repairs.
- Availability of Cisco Certified Network Infrastructure Experts
Progent's certified experts for Cisco offers access to authorized specialists who have experience in designing, implementing, and managing networking solutions based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and protected connectivity for wireline and wireless networking.
- Application Specialists Group
Progent's basic support services consist of technology integration, MS Exchange Server consulting, corporate security planning, and Help Desk Co-management services. Progent's Application Experts Team offers world-class consulting support for specific application areas. Support available from the Application Experts Team covers:
Dynamics GP Support and Customization
MS Project Training
Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Development and Training
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Help
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Application Development, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle Management and Application Development
MySQL Project Management and Software Development
Apple Mac Support
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By providing a full service one-stop source for network generalists and specialists, Progent can deliver fast, inexpensive, and thorough information technology solutions that align with the special requirements of your business.
- Advanced Online Access Software
Protected remote access permits Progent's service professionals to observe precisely what your customers see. This makes it easier to produce fast fixes to problems that could otherwise demand a costly onsite service call. Sophisticated remote connectivity tools and experienced technicians together allow Progent to resolve most IT issues rapidly and affordably. Progent is a pioneer in offsite troubleshooting and automated network analysis.
- Compatibility with Leading VPN Gateways
Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without compromising system security.
- 24-hour Support for Maximum System Uptime
For offices with vital applications, Progent can provide optional 24x7 online technical services. Combined with automated 24x7 network monitoring based on MS Operations Manager 2007, this service can help ensure high system availability.
- Help Desk Services
Progent's Help Desk outsourcing programs are intended specifically for budget-conscious offices whose workers need instant recourse to a Help Desk Call Center with effective telephone support and complete escalation ability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of IT knowledge, refined support software, and familiarity with corporate IT enable businesses to avoid the limitations of excessive reliance on smaller service organizations, independent freelance service providers, or limited in-house IT help.
Progent adds value by offering:
How Does My Business Start Getting Remote Network Support from Progent?
- Certified Knowledge of Microsoft's Full Line of Servers
Progent can provide in-depth support for Microsoftís popular server products with services such as Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment support, Microsoft Windows Server 2008 upgrades, Microsoft Windows 2003 upgrades, MS Exchange 2019 integration, MS Exchange 2016 planning and deployment, Exchange 2013 integration, Exchange 2010 Server management, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing model is to bill for phone support and in-person visits by the minute. As a result, you are billed only for received support. Progent does not demand a higher rate for after-hours or priority service, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no startup charge and requires no monthly commitment for services delivered during normal working hours. Many service organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids large invoices for quick solutions so you won't be forced to allow less critical problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to deal with technical issues that are within their comfort zone, Progent is able to focus on offering hard-to-find skills where Progent has little competition. Businesses who utilize trusted freelance service providers or who maintain internal support personnel benefit when Progent passes on information about new technology and proven processes to make their networks more robust, protected, and efficient.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the few support firms to provide round-the-clock remote tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive rather than reactive. By revealing possible issues before they result in downtime, network monitoring can save your information network from stressful and costly service losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.