Fast Remote Technical Support for Bristol United Kingdom Computer Networks
For organizations located in Bristol United Kingdom, Progent offers remote help for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to companies in every state in the United States. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE engineers to solve challenging networking issues, as well as the services of CISSP-certified security experts to help with high-level security architecture and troubleshooting jobs.
Progent's online technical support experts offer excellent value because they have the practical experience and have access to the advanced tools necessary to solve the majority of information system issues quickly. This lowers direct expenses since service calls accumulate fewer chargeable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your organization benefits even more with incidental expenses by minimizing or eliminating network outages and related losses resulting from business discontinuity, upset customers and vendors, idle workers, and distracted management. Progent's advanced online technical support expertise is particularly valuable for organizations that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be an alternative.
Progent's billing policy for remote help is structured to leverage your network support dollar. Progent bills on a per-minute basis for phone assistance, so you owe exclusively for the support that you receive. In contrast to typical remote support firms, Progent requires no initialization fee or minimum job duration. Progent's one-minute billing unit and clean policy for pricing eliminate scenarios where speedy. minor fixes manage to end up as large invoices. Progent's skill at handling technical issues efficiently means you spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered an arsenal of customized tools and field-tested processes which ensure the highest level of effectiveness for online help and repair for information systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the consultants of Progent's remote service group to access your computer system remotely without violating network security.
Progent's sophisticated service database system includes extensive histories describing all service that Progent's customers have received. Progent's staff service personnel have access to the specifics of support delivered to each customer by every consultant. This database of issues and resolutions is structured as a readily retrievable internal knowledge base that enables Progent's online technical experts to communicate their knowledge company-wide to ensure that the efficiency of Progent's support grows daily. Progent's extensive list of accreditations and working relationships with important technology companies including Cisco and Microsoft open up other extensive support knowledge bases and allow fast response from vendors' internal engineering staff with the result that Progent's online consulting experts are able to arrive at optimal solutions quickly.
Remote technical support services offered by Progent to customers in Bristol United Kingdom include:
Certified MS Windows Experts
Progent's Microsoft-expert online service professionals offer network problem solving and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can help your company with a wide variety of platform support including Microsoft Windows Server 2022 planning and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration,
Exchange 2010 management,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration and hybrid integration support, Microsoft Teams planning and integration, Microsoft Skype for Business migration consulting, Lync Server 2013 integration, and Microsoft Office Communications Server troubleshooting,
Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of cost-effective desktop support services to assist your company to install, integrate, troubleshoot, and administer workstations and laptops powered by Windows. Progent's desktop consulting services include providing Windows 11 planning and migration assistance and Windows 10 configuration support, as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to streamline the administration of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top recognition for network engineers, and certifies a consultant's network technology skills at the master level. CCIEs can handle even the most difficult problems occurring in network design, integration, administration, protection, and problem solving. Cisco CCIEs work with the highest priority with Cisco's in-house engineers in analyzing anomalies with IOS network administration utilities and coming up with alternate approaches or identifying program updates. CCIEs are an exceptional value since their deep experience permits them to resolve problems rapidly. In typical instances, less qualified service providers can wrestle for many hours or even days with identical tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE support experts can connect to your computer system via state-of-the-art remote support technology in order to perform efficient, secure, and economical analysis and remediation.
Bristol Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Bristol Metro Area.
Progent locations in Bristol Metro
Progent's CCIEs can provide consulting for the complete line of Cisco's market leading selection of connectivity appliances. Cisco technology expertise offered by Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch support, Nexus switch consulting and support services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco VoIP phones and IP video phones solutions and wireless VoIP phones integration, Cisco Meraki Wi-Fi AP layout and set up, Aironet Wireless APs deployment help, Cisco WiFi controllers support Services, Cisco VPN and Security engineering assistance, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration expertise. Progent can also provide online and on-premises wireless site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Certified Network Security Engineers
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a range of security solutions that can bolster the immunity of your Windows, macOS and OS X, Linux, or UNIX network against assaults or assist your company to recover rapidly after a serious breach. Security support services available from Progent include: thorough information security and compliance analysis using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Hydra; fast recovery from virus and worm assaults; configuring firewalls; designing safe architectures for off-site and mobile access; securing your messaging infrastructure against spam and directory harvest attacks; and establishing 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote consulting support to help organizations of any size integrate their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid architectures that seamlessly combine local resources as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud integration services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has over 20 years of background providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent workflow for recovering services rapidly following a breakdown. SRM supports centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also allows transparent testing for site recovery, updates and fixes and can generate reports to verify full service restoration, validate SLAs and prove compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, deploy, test and manage a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and hybrid cloud solutions that deliver high availability, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to build a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high level of automation independent of the hardware making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists offer remote consulting services to address a broad spectrum of information technologies including system infrastructure, email systems, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server economization and easy administration in environments that combine Linux with Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with migration from older systems to MS Windows or Linux-powered solutions. Progent's team-based methodology for solving network problems promotes fast escalation, if necessary, to consultants with appropriate expertise to handle challenging scenarios. This expedites repair of urgent problems, reduces lost productivity, and cuts service costs.
Progent's UNIX and Linux support engineers can provide emergency online assistance analyzing anomalies affecting UNIX/Linux systems powered by leading variants of UNIX including:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent offers a selection of affordable, fixed-price services designed to allow small and medium-size businesses to benefit from the same cutting-edge IT solutions used by some of the industry's top enterprises. Progent's ProSight suite of IT management outsourcing services addresses all key facets of modern networking including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based analysis tools to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely get by traditional signature-matching AV tools. ProSight ASM safeguards local and cloud resources and provides a single platform to manage the entire threat progression including blocking, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection services offer affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies packaged within one agent managed from a unified console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that addresses your organization's specific needs and that allows you demonstrate compliance with government and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also help you to install and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with advanced backup/restore product companies to produce ProSight Data Protection Services (DPS), a selection of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS services manage and track your backup operations and enable transparent backup and rapid restoration of critical files/folders, applications, images, and VMs. ProSight DPS helps your business recover from data loss caused by hardware failures, natural calamities, fire, cyber attacks like ransomware, human mistakes, malicious employees, or application glitches. Managed backup services available in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these fully managed services are best suited for your network.
- Progent's Patch Management: Patch Management Services
Progent's support services for software and firmware patch management offer organizations of all sizes a versatile and affordable alternative for assessing, validating, scheduling, applying, and documenting software and firmware updates to your dynamic information system. Besides optimizing the security and reliability of your IT network, Progent's patch management services free up time for your IT team to focus on line-of-business projects and activities that deliver the highest business value from your network. Read more about Progent's software/firmware update management support services.
- ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
Progent's Duo authentication service plans utilize Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation on iOS, Google Android, and other out-of-band devices. Using 2FA, when you sign into a protected online account and give your password you are asked to confirm who you are via a device that only you have and that uses a separate network channel. A broad range of out-of-band devices can be utilized for this added means of ID validation including a smartphone or watch, a hardware/software token, a landline phone, etc. You may register multiple verification devices. For more information about Duo identity authentication services, refer to Duo MFA two-factor authentication (2FA) services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security companies to provide centralized control and world-class protection for all your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's onsite gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, track, reconfigure and debug their networking hardware such as routers and switches, firewalls, and access points plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration of almost all devices on your network, monitors performance, and generates notices when problems are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating devices that need important software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT personnel and your Progent engineering consultant so that any looming problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can save up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to get an objective assessment of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, better compliance with government and industry security requirements, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's ability either to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective AV and backup system that meets your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for special information technology projects. Progent's charges for longer-term consulting tasks are set based on the level of expertise of the consultants involved. Progent's background in these special areas of information technology allows customers to complete major projects within budget and on schedule. Progent's special remote engineering services include:
How Your Bristol Business Can Contact Progent's Remote Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk programs for organizations with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, shared Helpdesk services, and Call Center consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all facets of remote desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues.
Progent's Help Desk consulting support can support you in building an efficient new Call Center or enhancing your current organization, identifying or enhancing Help Desk Call Center software to address the special demands of your corporation, or providing temporary online staff to reinforce your in-house Help Desk Call Center team to handle high-demand situations such as software transitions, mass upgrades, or installing new applications.
Progent's Help Desk team of experienced information technology experts provides your workers in Bristol United Kingdom instant access to a dependable support resource with years of experience offering telephone-based support and online troubleshooting for computer environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk Call Center recognition as a major driver of business success, and Progent's intent is to solve and not merely record IT issues.
- Business Applications Support: Education, Custom Development, and Integration
Progent's Applications Consulting staff offers phone-based and in-depth consulting support and training in key application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting, custom development, and education for popular Microsoft business applications including Microsoft CRM, Project, Office Word, and Microsoft 365 Excel. To read more information on Progent's consulting, custom development, and education offerings, go to Progent's Business Application Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide world-class online and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of Microsoft System Center2, extend or optimize an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent offers businesses in Bristol United Kingdom online hybrid network monitoring by providing System Center Operations Manager consulting. Progent can customize Operations Manager to accommodate your business so that your computer support is proactive rather than reactive. By uncovering emerging problems before they grow into crashes, remote monitoring can head off inconvenient and expensive service breakdowns. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or networks powered by a variety of platforms.
To contact Progent about urgent phone-based expertise with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.
For companies and new businesses in Bristol United Kingdom, Progent's online computer support specialists are ready to deliver professional and economical system support the moment your company requires it. Over 20 years of delivering remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote connectivity technology to fix IT problems quickly while avoiding the expense and lost productivity that comes with on-premises support calls.
Even if your Bristol company works with a regular independent consultant or maintains an in-house organization that know how to deal with typical computer problems, Progent's Microsoft and Cisco certified engineers can still provide an easy and seamless virtual extension of your local resources for situations when your usual service personnel either don't have the time or the knowledge to handle sudden system crises or particularly challenging integration problems.
Benefits of Progent's IT Support for Offices in Bristol United Kingdom
Progent's online IT consulting services enable your Bristol company to enjoy the benefits of on-call, enterprise-class IT support without the expense of maintaining an in-house IT staff. Your network will derive greater strategic value by being more available, efficient, and protected. Benefits to your company include:
- Convenient remote extension of your on-site IT resources
For most organizations in Bristol United Kingdom, local network support resources, whether consisting of freelance consultants or an in-house IT staff, can resolve typical technical issues. On the other hand, IT crises may occur when local support personnel are overstretched or unavailable, and some trouble may be associated with technology that is beyond the scope of your usual support people. In these instances, Progent's on-call service specialists give you a convenient, fast, and budget-friendly solution to supplement your local help and to convey useful information to improve your capability to deal with downstream problems locally.
- Less Dependence on Individual Service Providers
For IT maintenance, smaller companies often depend on individual freelance consultants. While freelance consultants carry less overhead than big service firms and can often charge lower rates, they are sometimes overextended, making it impossible to respond quickly to urgent situations. If a freelance consultant is busy with another customer, sick, on a trip, or in training, the absence of fallback personnel may force your company to wait for help during an IT crisis. As your company expands, system downtime and problems with vital software are more expensive. The money you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent offers a dependable source of backup service expertise to insure your network is always up and running.
- Build a Scalable Basis for Seamless Growth
Businesses typically start with an information architecture created on a modest budget. Without a scalable infrastructure, slap-dash fixes can get piled on top of a weak foundation. As a network grows, reliability and expandability issues can hinder the productivity of the organization. Such poorly designed systems need careful analysis, smart long-term planning, and extensive technical expertise to evolve to a system architecture that can provide the stable foundation to handle current business demands and facilitate future expansion.
- Interact with Problem Solvers Instead of Product Resellers
Smaller businesses require advice and technical education to navigate through an increasingly complicated array of product alternatives capable of accelerating business success and enhancing productivity. Businesses do not need a computer consultant who is trying to earn a commission on a certain vendor's products. IT consulting and product sales can lead to a scenario where the recommended
solution is designed around a profitable technology instead of the genuine requirements of a client. Progent avoids these dilemmas by offering only services instead of products. This enables Progent to align technical expertise with the real needs of clients.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of IT experience, fine tuned support tools, and familiarity with corporate IT allow businesses to avoid the pitfalls of exclusive reliance on smaller service firms, independent freelance service providers, or limited in-house IT help.
Progent stands out by offering:
How Does Our Company Begin Getting Remote Technical Help from Progent?
- Proven Methodology
Progent's team of Microsoft and Cisco Certified consultants average longer than ten years of real-world professional background, at the forefront of network support, executing a wide variety of technical projects for an extensive array of businesses. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting personnel. This ensures that you get not only expert IT skills, but also a support engineer with field-tested approaches for applying computer knowledge to resolve actual IT problems efficiently.
- Value Pricing
Progent's pricing model is to charge for phone support and on-site visits per minute. As a result, you are invoiced exclusively for delivered services. Progent does not impose a higher rate for off-hours or priority service, and within California or in regions where Progent offers on-site support, Progent does not bill for travel except for urgent support where on-site time is less than four hours. Also, Progent imposes no service activation fee and requires no monthly commitment for services provided during normal business hours. Many service organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids big bills for quick repairs so you won't be tempted to allow simple problems to stay unaddressed.
- Complete Records of IT Services
Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all delivered services. Unlike many independent consultants or small service firms who provide minimal documentation or details of services performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support reports transmitted by each staff member to every customer. The discipline of documenting and archiving service records allows more effective service and avoids a variety of typical misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to let go of vital service information.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the few consulting companies to offer round-the-clock remote monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive instead of reactive. By revealing possible problems before they cause downtime, system monitoring can save your information network from stressful and costly availability losses.
To get started with Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.