Fast and Affordable Remote Help for Bristol United Kingdom Computer Networks
For companies located in Bristol United Kingdom, Progent provides online technical support for computer systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to handle challenging networking issues, as well as the services of CISA and CISSP-certified cybersecurity experts to help with high-level security design and troubleshooting jobs.
Progent's online support experts provide excellent leverage because they have the practical experience and have access to the sophisticated tools required to solve most network problems quickly. Efficient support reduces direct expenses since solutions use up minimal billable minutes. Online support also eliminates the cost of sending a consultant to your location. Your organization benefits additionally in indirect costs by reducing or avoiding system outages and related losses stemming from business discontinuity, upset customers and vendors, unproductive workers, and distracted management. Progent's extensive online consulting experience is especially valuable for businesses that are dependent on public clouds for critical network infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be an option.
Progent's billing policy for online support is designed to stretch your IT service dollar. Progent charges per minute for telephone-based assistance, so you owe only for the services that you actually get. Unlike many online support organizations, Progent requires no service activation charge or minimum payments. Progent's per-minute billing unit and clean policy for pricing prevent scenarios where speedy. minor repairs manage to turn into large invoices. Progent's penchant for disposing of problems quickly means you saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an array of optimized tools and field-proven processes which ensure the highest degree of effectiveness for remote consulting and repair for computer systems of all sizes. Progent offers safe Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the staff of Progent's online support team to communicate with your computer system without violating corporate security.
Progent's advanced service database system keeps thorough records describing all service that Progent's customers have been provided. Progent's authorized engineers have the benefit of the details of assistance rendered to every Progent customer by every Progent consultant. This archive of anomalies and fixes is structured as a quickly retrievable support knowledge base that allows Progent's remote support experts to communicate their experiences with the whole team to ensure that the quality of Progent's technical support improves over time. Progent's high-level accreditations and working relationships with important technology companies such as Cisco and Microsoft make available additional extensive technical databases and allow quick access to vendors' internal support staff so Progent's online service specialists can find optimal solutions promptly.
Remote support provided by Progent to businesses in Bristol United Kingdom include:
Certified Microsoft Windows Experts
Progent's Microsoft-expert online service experts offer network troubleshooting and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can assist you with a broad variety of platform support such as Microsoft Windows Server 2022 planning and integration expertise,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 management,
SharePoint Server 2019 design and integration, SharePoint 2016 migration consulting, Microsoft Teams migration expertise, Microsoft Skype for Business Server migration consulting, Lync Server management, and Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad array of cost-effective PC desktop support services to help your company to install, configure, troubleshoot, and manage workstations and notebooks based on Microsoft Windows. Progent's PC desktop support services cover areas such as providing Windows 11 planning and upgrade assistance and Windows 10 integration consulting, plus System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to centralize the administration of your desktops and web-facing tablets and smartphones.
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the premier recognition for network infrastructure consultants, and validates a person's networking skills at the expert level. Cisco-qualified CCIEs know how to resolve even the most stubborn challenges occurring in network design, integration, maintenance, compliance, and problem solving. Cisco qualified CCIEs operate closely with Cisco's internal product support engineers in analyzing problems with Cisco IOS network administration utilities and developing workarounds or identifying program patches. Cisco CCIEs represent an exceptional cost-effectiveness because their broad expertise permits them to find solutions for problems quickly. In typical cases, less experienced consultants can struggle for many hours or even days with identical problems that a CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE support experts can connect to your environment using sophisticated remote support tools to perform efficient, safe, and affordable analysis and repair.
Bristol Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Bristol Metro Area.
Progent locations in Bristol Metro
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's popular selection of connectivity devices. Cisco infrastructure support offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers planning and management, Cisco Catalyst switch consulting and support services, Cisco Nexus switch consulting, Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco VoIP phones and IP video phones solutions and wireless VoIP phones configuration, Cisco Meraki Wi-Fi access point planning and set up, Cisco Aironet Wireless APs consulting services, Cisco WiFi controllers support Services, Cisco VPN and Network Security Consulting expertise, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide online and onsite wireless site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISM and CISSP Premier System Security Experts
Progent's certified CISSP and CISSP-ISSAP cybersecurity consultants can provide a variety of system protection services to strengthen the defenses of your Microsoft Windows, Apple macOS and OS X, Linux environment against assaults or assist your company to clean up rapidly following a serious penetration. Security support services available from Progent include: comprehensive data security analysis utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid recovery from malicious attacks; configuring firewalls; building secure architectures for remote and mobile connectivity; defending your messaging system against spam and DHA attacks; and offering round-the-clock proactive monitoring.
Progent can provide expert online consulting services to help companies of any size connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid architectures that seamlessly combine physical resources along with public cloud services. To assist you to incorporate public cloud services with networks, Progent offers a variety of public cloud migration support services such as Microsoft 365 Exchange Online integration solutions with local Exchange environments,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration expertise. Progent has more than two decades of background providing advanced consulting expertise online, and Progent can help you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and verify a consistent runbook for recovering applications and services quickly after an outage. SRM provides centrally controlled and automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, upgrades and patches and can produce reports to verify full service recovery, validate SLAs and demonstrate compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, deploy, test and manage a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud used for managing private and hybrid cloud solutions that deliver maximum availability, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to create a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high degree of automation regardless of the physical components making up the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer remote consulting services to address a broad array of information technologies such as system infrastructure, email solutions, system and operational security, plus UNIX and Microsoft Windows integration. For server hardware economization and easy management in environments that combine Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also assist with migration from older systems to MS Windows or Linux-powered environments. Progent's group-based approach to resolving technical problems promotes quick escalation, if necessary, to engineers with task-relevant expertise to tackle complex scenarios. This expedites repair of urgent problems, minimizes network downtime, and cuts service expense.
Important Linux versions for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, flat-rate services intended to enable small and mid-size organizations to utilize the same best-of-breed IT solutions used by some of the industry's leading corporations. Progent's ProSight portfolio of outsourced network management services covers all critical facets of modern networking including email content filtering, security and compliance, cloud-based backup/recovery, infrastructure management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior analysis technology to defend endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily get by legacy signature-based AV tools. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to manage the complete malware attack progression including filtering, identification, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you demonstrate compliance with government and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with advanced backup technology companies to produce ProSight Data Protection Services, a selection of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and track your data backup processes and enable transparent backup and fast restoration of vital files, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you recover from data loss resulting from equipment breakdown, natural calamities, fire, cyber attacks such as ransomware, user mistakes, malicious insiders, or software bugs. Managed backup services available in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these fully managed services are best suited for your network.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's support services for patch management provide organizations of all sizes a flexible and affordable solution for assessing, testing, scheduling, applying, and documenting software and firmware updates to your dynamic IT system. In addition to maximizing the security and reliability of your computer network, Progent's patch management services free up time for your IT staff to focus on line-of-business projects and activities that deliver the highest business value from your information network. Read more about Progent's patch management services.
- ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication (2FA). Duo supports single-tap identity verification with Apple iOS, Google Android, and other personal devices. Using 2FA, when you sign into a secured online account and enter your password you are requested to verify your identity on a device that only you have and that uses a separate network channel. A wide range of devices can be utilized for this added means of ID validation including a smartphone or watch, a hardware token, a landline phone, etc. You can register several validation devices. For more information about ProSight Duo identity authentication services, go to Duo MFA two-factor authentication (2FA) services.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding line of real-time and in-depth management reporting utilities designed to integrate with the industry's leading ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues such as spotty support follow-up or endpoints with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security companies to provide centralized management and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, enhance and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating devices that require critical software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT personnel and your Progent consultant so any looming issues can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an objective evaluation of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the deployment of your core network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security standards, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and increased uptime. Learn more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent information assurance consultant. The interview is designed to assess your organization's ability to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective security and backup environment that aligns with your business requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent offers the services of world-class remote consulting experts for special information technology projects. Billing charges for longer-term development or consulting projects are set according to the level of expertise of the consultants assigned. Progent's experience with these special areas of computer technology allows customers to complete critical projects within budget and on schedule. Progent's project-based remote consulting solutions include:
How Your Bristol Business Can Contact Progent's Remote Support Professionals
Help Desk Support
Progent's Help Desk Call Center service options for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center services, shared Helpdesk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all facets of remote desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount off Progent's normal desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues.
Progent's Help Desk consulting support can aid you in building an effective new Help Desk Call Center or improving your established one, selecting or enhancing Help Desk software products to meet the particular demands of your corporation, or adding occasional phone support staff to reinforce your in-house Help Desk Call Center team during unusually busy scenarios such as software transitions, mass upgrades, or rolling out brand new applications.
Progent's Call Center team of seasoned network professionals offers your workers in Bristol United Kingdom instant communication with a large support resource with extensive experience offering phone support and online repair service for computer environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Call Center recognition as a key contributor to business performance, and Progent's target is to solve instead of merely annotate technical problems.
- Applications Services: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting Group offers phone-based and in-depth engineering support and education in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, custom development, and education for popular Microsoft business applications including Microsoft CRM, Office Project, Office Word, and Microsoft 365 Excel. For additional information on Progent's consulting, customization, and training offerings, see Progent's Business Application Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants offer advanced remote and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new deployment of Microsoft System Center2, extend or tune your current one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent offers companies in Bristol United Kingdom remote hybrid network monitoring and reporting by providing System Center Operations Manager consulting. Progent can tune Operations Manager to fit your business so your network maintenance is proactive rather than reactive. By anticipating possible problems before they cause crashes, proactive monitoring can ward off disruptive and costly service failures. Progent can also assist with system monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows systems, or environments based on a mix of platforms.
To get in touch with Progent about urgent remote assistance with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Remote Help, call 1-800-993-9400, or see Contact Progent.
For businesses and startups in Bristol United Kingdom, Progent's phone-based network support engineers are ready to provide expert and affordable IT support the moment your company has to have it. Over two decades of offering online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to refine online connectivity tools to repair network problems rapidly while eliminating the cost and lost productivity that comes with on-premises service calls.
Even if your Bristol office works with a regular independent support technician or maintains a full time IT staff that know how to deal with typical network issues, Progent's Microsoft and Cisco certified engineers can still provide a convenient and seamless remote extension of your local resources for situations when your regular IT support personnel either don't have the bandwidth or the expertise to address sudden network crises or particularly complicated integration problems.
Details of Progent's Online Computer Services for Bristol United Kingdom
Progent's phone help, Internet-based troubleshooting, network security expertise, and network administration services give businesses in Bristol United Kingdom the greatest leverage for your IT budget. Whether you need one-time phone support and remote network repair or ongoing Help Desk services and system management, Progent's experts can deliver your organization enterprise-level IT support while permitting you to eliminate the cost and administration overhead of carrying a large in-house IT organization. Key features of Progent's National Remote Support services include:
- Fast Phone Access to Microsoft Certified Experts
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to offices in Bristol United Kingdom and is also ideal for networks in more remote areas that have a limited supply of technicians with in-depth experience supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has the use of a wide array of Microsoft support tools, service information, and continuing training.
- By the Minute Billing to Reduce Expenses
Progent offers online support on a per-minute billing plan, so you pay only for the support you use. Progent asks for no minimum charge for online support and requires no monthly subscription fee for services provided during normal working hours. This protects you from facing big bills for simple fixes.
- Access to Cisco Network Infrastructure Specialists
Progent's certified experts for Cisco offers help from authorized professionals who have skill in planning, deploying, and troubleshooting networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build fast, high-availability, and protected connectivity for local and remote networking.
- Application Experts Group
Progent's core consulting services include system integration, Microsoft Exchange consulting, corporate security planning, and Help Desk sharing services. Progent's Application Experts Team can provide in-depth consulting expertise in critical business applications. Help offered by the Application Experts Group covers:
Microsoft Dynamics GP Consulting and Programming
Microsoft Project Expertise
Microsoft Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Consulting
BI Reporting Development and Troubleshooting
Power BI Integration Services
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Software Programming and Debugging
Oracle Management Support and Software Programming
MySQL Management and Software Design
Amazon MWS Programming
By offering a full service one-stop source for network generalists and specialists, Progent can tailor fast, cost-effective, and comprehensive IT solutions that match the special needs of your company.
- Sophisticated Remote Connectivity Tools
Secure remote connectivity permits Progent's service experts to see precisely what your users see. This makes it possible to produce quick solutions to issues that might otherwise demand a costly personal visit. Cutting-edge remote access software and expert engineers together enable Progent to repair most IT problems rapidly and affordably. Progent is an industry leader in offsite support and automated network monitoring.
- Compatibility with Leading VPN Products
Progent supports secure VPN connectivity for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote access enables the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- Round-the-Clock Support for High System Uptime
For offices with vital applications, Progent offers optional round-the-clock online support services. Combined with remote 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help produce high system availability.
- Help Desk Services
Progent's Help Desk outsourcing services are designed specifically for budget-constrained businesses whose clients require immediate access to a Help Desk service with expert phone support and full escalation ability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of IT background, refined remote support tools, and familiarity with enterprise networking allow businesses to escape the limitations of exclusive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched in-house IT help.
Progent stands out by offering:
How Does My Business Start Receiving Remote Network Support from Progent?
- Proven Methodology
Progent's team of Microsoft and Cisco Certified experts average more than ten years of hands-on industry experience, in the trenches of IT service, performing a broad variety of technical tasks for an extensive mix of customers. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices training that Progent teaches its support staff. This ensures that you get not just world-class IT capability, but also a consultant with field-tested methods for applying computer knowledge to solve real-world IT problems rapidly.
- Value Pricing
Progent's pricing model is to charge for remote support and in-person help by the minute. As a result, you owe just for delivered support. Progent does not impose a higher rate for after-hours or emergency service, and within California or in regions where Progent provides in-person service, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no startup fee and asks no retainer for support services provided during normal working hours. Many service organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids large invoices for fast solutions so you will not be tempted to allow minor problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to deal with technical issues that are within their scope, Progent is able to concentrate on providing high-value services where Progent has little competition. Businesses who utilize trusted independent service providers or who employ internal support staffs benefit when Progent transfers information about critical technology and tested processes to make their IT environments more robust, protected, and efficient.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the few consulting firms to provide 24x7 network monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network support to be proactive instead of reactive. By revealing potential problems before they result in downtime, system monitoring can keep your information network from painful and expensive service disruptions.
To initiate Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.