Immediate Remote Technical Support for Bristol United Kingdom Networks
For organizations located in Bristol United Kingdom, Progent provides remote technical support for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have delivered online support to companies in every state in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to handle challenging networking issues, plus the assistance of CISA and CISSP-certified cybersecurity experts to help with advanced security design and diagnostic jobs.
Progent's online technical support engineers provide exceptional leverage due to the fact that they possess the practical experience and are equipped with the advanced technology needed to solve most network problems quickly. This lowers immediate costs since solutions require minimal billable minutes. Online help also avoids the expense of dispatching an engineer to your office. Your company benefits even more in indirect expenses by reducing or avoiding network downtime and related losses stemming from business discontinuity, disgruntled clients, idle workers, and distracted management. Progent's advanced online technical support know-how is particularly important for businesses that are dependent on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an alternative.
Progent's pricing policy for online help is structured to leverage your IT service dollar. Progent charges by the minute for telephone-based assistance, so you are charged only for the support that you receive. Unlike typical online support organizations, Progent asks for no initialization fee or minimum job duration. Progent's per-minute billing unit and clean model for pricing save you from situations where speedy. minor solutions somehow end up as major bills. Progent's skill at solving problems efficiently means your business saves money.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined an arsenal of customized tools and field-proven processes that permit the highest degree of efficiency for online help and repair for information networks of all sizes. Progent offers secure VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the consultants of Progent's Technical Response Center to interface to your company's environment without violating corporate security.
Progent's proven service database system maintains comprehensive histories of the support that Progent's customers have been provided. Progent's authorized service personnel have access to the history of all help rendered to each Progent customer by any Progent consultant. This history of trouble tickets and resolutions is structured as an easily retrievable proprietary knowledge base that allows Progent's online technical professionals to share their experiences company-wide to ensure that the efficiency of Progent's support grows over time. Progent's extensive list of certifications and close relationships with key technology companies such as Cisco and Microsoft open up other massive technical support databases and allow fast response from manufacturers' internal support staff so Progent's online service experts are able to determine the most efficient resolutions promptly.
Online technical support services available from Progent to companies in Bristol United Kingdom include:
Certified MS Windows Experts
Progent's Microsoft-certified remote support experts offer computer repair and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can help you with a wide range of platform support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 deployment,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Teams migration expertise, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server upgrade,
Microsoft Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad range of affordable desktop consulting and support services to assist your company to deploy, configure, repair, and manage desktop PCs and notebooks based on Microsoft Windows. Progent's desktop consulting services include providing Microsoft Windows 10 integration support services plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the management of your PCs and web-facing tablets and smartphones.
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network engineers, and validates a person's network technology knowledge at the master level. Cisco CCIEs can handle even the most complex issues surrounding network infrastructure planning, installation, administration, security, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with IOS network administration utilities and developing alternate approaches or identifying software patches. CCIEs represent an excellent value since their deep experience allows them to solve problems quickly. In many cases, less seasoned engineers can wrestle for many hours or even days with identical problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE certified engineers can interface to your network via the latest on-line troubleshooting tools in order to perform efficient, safe, and economical diagnosis and repair.
Bristol Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Bristol Metro Area.
Progent locations in Bristol Metro
Progent's CCIEs offer expertise in the entire range of Cisco's top-selling family of networking devices by providing services that include:
CISM and CISSP Certified System Security Professionals
Progent's qualified CISM and CISSP security and compliance consultants offer a range of system protection services to strengthen the safety of your Microsoft Windows, Apple macOS and OS X, Linux environment against internal or external threats or assist your business to recover rapidly following a damaging penetration. Security support services offered by Progent include: thorough network security and compliance analysis utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; fast cleanup after virus and worm attacks; setting up firewalls; establishing safe architectures for remote and mobile connectivity; securing your email system from viruses, spam and directory harvest attacks; and managing 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide expert remote consulting to help organizations of any size integrate their networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid topologies that combine physical IT assets along with public cloud services. To assist you to integrate public cloud services with networks, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of background providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and verify a repeatable workflow for restoring services quickly following an outage. SRM provides centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, updates and fixes and can generate reports to confirm complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help your organization to design, deploy, test and manage a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud used for managing private and public cloud and hybrid cloud environments that deliver high availability, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high degree of automation independent of the physical components used by the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer online consulting services to cover a wide range of information technologies including network architecture, messaging systems, network and process security, plus UNIX and Windows integration. For server hardware consolidation and simplified administration in networks that include Linux-based systems with Microsoft Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also help with migration from older systems to MS Windows or Linux-based environments. Progent's team-based approach to solving network problems enables quick escalation, if necessary, to engineers with appropriate expertise to handle complex situations. This accelerates repair of urgent problems, reduces network downtime, and lowers service expense.
Important Linux variants for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of affordable, flat-rate services intended to enable small and mid-size organizations to utilize the same cutting-edge technology used by many of the world's top enterprises. Progent's ProSight suite of outsourced network management services addresses all key aspects of modern networking such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to manage the complete threat progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge tools packaged within a single agent accessible from a unified console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your company's unique needs and that helps you prove compliance with legal and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also help you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of critical files, apps and VMs that have become lost or damaged due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide advanced support to configure ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security companies to provide web-based management and world-class security for your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a first line of defense and blocks most threats from reaching your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway device adds a further level of inspection for inbound email. For outbound email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map, monitor, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept updated, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that require important software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so all potential problems can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can save up to half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an objective evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with data security standards, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your organization's ability either to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient AV and backup environment that aligns with your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent offers the services of world-class remote consulting professionals for contract information technology projects. Billing charges for longer-term development or consulting projects are set according to the level of expertise of the engineers assigned. Progent's background in these important fields of information technology allows clients to complete critical projects economically and on time. Progent's special remote engineering services include:
How Your Bristol Company Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Expertise
Progent's Call Center service offerings for businesses with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Help Desk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that handles all aspects of remote desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.
Progentís Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced service desk solution built around the top professional services automation (PSA) tool for handling end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Call Center team of seasoned network consultants gives your computer users in Bristol United Kingdom quick contact with a reliable technical support group with extensive background providing phone consulting and online troubleshooting for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Call Center recognition as a significant driver of company performance, and Progent's intent is to resolve instead of simply annotate technical problems.
- Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Experts Group provides online advanced engineering support and education in special business application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, customization, and training for popular Microsoft applications including CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. For more information concerning Progent's expertise, custom development, and education offerings, see Progent's Business Application Experts Group.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from an earlier release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver companies in Bristol United Kingdom remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to fit your business so your IT maintenance is proactive and automated. By exposing emerging trouble spots before they cause crashes, system monitoring can ward off stressful and costly service failures. Progent can also deploy network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or networks that support a variety of platforms.
To get in touch with Progent about urgent phone-based help with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Help, call 1-800-993-9400, or visit Contact Progent.
For businesses and new businesses in Bristol United Kingdom, Progent's online computer support engineers are ready to deliver effective and cost-effective system support the moment your business requires it. More than 15 years of delivering remote technical assistance has earned Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to refine online connectivity tools to fix network problems rapidly while eliminating the expense and lost time associated with in-person service visits.
Even if your Bristol office works with a local independent support technician or maintains an in-house organization that can deal with typical computer issues, Progentís Microsoft certified engineers can still offer a convenient and transparent remote expansion of your on-site resources for situations when your regular IT support personnel either lack the availability or the expertise to address sudden system emergencies or particularly challenging integration problems.
Features of Progent's Online Network Support for Bristol United Kingdom
Progent's phone help, Internet-based repair, system security consulting, and system administration services offer businesses in Bristol United Kingdom unparalleled leverage for your IT budget. Whether you need one-time phone support and Internet-based network repair or full-time Help Desk call center support and network administration, Progent's professionals can provide your business world class network support while permitting you to avoid the expense and administration overhead of carrying a large internal IT organization. Highlights of Progent's National Remote Support services include:
- Immediate Telephone Access to Microsoft Certified Experts
Progent's team of Microsoft-certified engineers can deliver immediate and affordable expertise to offices in Bristol United Kingdom and is also ideal for customers in more remote regions that lack technicians with in-depth expertise supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft solutions. As a Microsoft Partner consulting company, Progent has access to a broad selection of Microsoft support utilities, service information, and on-going education.
- By the Minute Billing to Reduce Costs
Progent provides remote support on a by-the-minute billing plan, so you pay only for the support you receive. Progent asks for no minimum charge for online help and asks for no periodic subscription fee for support services delivered during regular working hours. This keeps you from paying big invoices for quick fixes.
- Access to Cisco Network Design Professionals
Progent's registered experts for Cisco can provide the services of authorized professionals who have experience in designing, implementing, and managing networking solutions powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create high-speed, high-availability, and secure connectivity for wireline and wireless networking.
- Application Specialists Consulting
Progent's basic consulting offerings consist of technology integration, MS Exchange Server expertise, system security design, and Co-managed Help Desk services. Progent's Experts Team offers world-class consulting support for critical application areas. Support offered by the Application Experts Group covers:
Dynamics GP Consulting and Programming
MS Project Expertise
Microsoft Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Development and Training
Power BI Integration and Training
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 integration, MS SQL Server 2017 planning and migration, SQL Server 2016 Software Development, and Microsoft SQL 2014 Application Programming and Debugging
Oracle Database Administration and Application Programming
MySQL Management Support and Application Programming
Apple Macintosh Consulting
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By offering a convenient centralized source for network generalists and specialists, Progent is able to deliver fast, inexpensive, and thorough IT solutions that align with the specific requirements of your company.
- Sophisticated Online Connectivity Tools
Secure online access allows Progent's support professionals to observe exactly what your customers see. This makes it easier to find fast solutions to problems that could otherwise require a costly onsite visit. Sophisticated online access tools and experienced technicians together allow Progent to resolve most network problems quickly and affordably. Progent is a pioneer in offsite troubleshooting and automated system tracking.
- Compatibility with Mainstream VPN Gateways
Progent can provide secure VPN access for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity allows the experts at Progent's Technical Response Center to access your system remotely without compromising system security.
- Round-the-Clock Service for Maximum Network Uptime
For businesses with mission-critical applications, Progent can provide optional 24x7 remote support services. Combined with remote 24x7 server monitoring based on Microsoft Operations Manager, this offering can help ensure high network uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are intended specifically for budget-conscious companies whose workers require instant recourse to a Help Desk service with effective telephone support and complete escalation ability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of technical background, fine tuned remote support software, and understanding of corporate IT allow companies to avoid the pitfalls of exclusive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched internal resources.
Progent stands out by providing:
How Does Our Company Start Getting Remote Technical Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier consultants average longer than ten years of real-world professional background, at the front lines of IT service, executing a broad range of technical tasks for an extensive mix of clients. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting staff. This means that you get not only expert IT skills, but also a consultant with field-tested methods for using computer knowledge to resolve real-world IT problems quickly.
- Value Pricing
Progent's pricing model is to bill for phone service and in-person visits per minute. As a result, you pay just for received support. Progent does not impose a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent provides in-person support, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no initialization fee and asks no retainer for support services delivered during regular working hours. Many support organizations impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large invoices for fast solutions so you won't be tempted to allow simple problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to resolve technical issues that are within their scope, Progent can focus on offering hard-to-find skills where Progent has few competitors. Businesses who utilize familiar independent consultants or who maintain internal support staffs benefit when Progent transfers information about critical technology and tested processes to make their networks more robust, protected, and productive.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the only support firms to offer 24x7 system tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory instead of reactive. By anticipating possible issues before they cause lost productivity, system monitoring can save your IT network from stressful and costly service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.