Fast and Affordable Remote Help for Bristol United Kingdom Computer Networks
Urgent Remote Technical Support for Bristol SystemsFor companies in Bristol United Kingdom, Progent offers remote support for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have provided online troubleshooting to companies in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE network specialists to help with complex networking problems, plus the services of CISSP-certified cybersecurity experts to handle advanced security design and diagnostic issues.

Progent's remote technical support engineers provide exceptional leverage due to the fact that they have the real-world background and have access to the advanced tools needed to resolve the majority of network issues rapidly. This lowers direct costs since service calls require minimal chargeable minutes. Online help also avoids the expense of dispatching an engineer to your office. Your organization saves even more in incidental expenses by reducing or avoiding system downtime and related costs due to business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives. Progent's advanced remote consulting experience is particularly helpful in environments that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an alternative.

Progent's pricing model for remote support is structured to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you owe just for the support that you receive. Unlike typical online service organizations, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute granularity and simple model for billing save you from situations where quick fixes manage to turn into major invoices. Progent's skill at dealing with technical issues efficiently means your business saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined a set of customized technologies and field-proven methodologies which ensure the maximum level of effectiveness for online technical support and repair for information networks of any size. Progent's online support team can communicate with your company's network remotely without violating system security.

Progent's advanced technical support database system maintains detailed histories of the service that Progent's clients have received. Progent's staff engineers have the benefit of the details of all help provided to every Progent customer by every consultant. This history of anomalies and responses is structured as an easily accessible support knowledge base that permits Progent's online technical experts to share their knowledge company-wide to ensure that the quality of Progent's technical support improves daily. Progent's extensive list of accreditations and close relationships with major vendors including Cisco and Microsoft open up additional extensive technical support knowledge bases and allow fast access to vendors' in-house engineering staff so Progent's remote consulting experts are able to come up with the most efficient solutions quickly.

Remote support services available from Progent to companies in Bristol United Kingdom include:

ProSight Managed Services for Small and Medium Size Businesses
Progent provides a selection of affordable, subscription-based managed services designed to allow small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by some of the industry's leading corporations. The ProSight series of IT management outsourcing services addresses all critical areas of information technology including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT management staff and your Progent engineering consultant so that all potential issues can be resolved before they have a chance to disrupt productivity. Learn more details about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven solution for monitoring and managing your network, server, and desktop devices by providing an environment for performing common time-consuming jobs. These can include health monitoring, update management, automated remediation, endpoint deployment, backup and recovery, A/V response, remote access, standard and custom scripts, resource inventory, endpoint status reporting, and debugging assistance. If ProSight LAN Watch with NinjaOne RMM spots a serious incident, it sends an alert to your designated IT management personnel and your Progent consultant so potential issues can be taken care of before they impact your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, track, reconfigure and troubleshoot their networking hardware like switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating complex network management activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding devices that require critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding family of in-depth management reporting tools created to integrate with the industry's top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as spotty support follow-through or machines with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with advanced backup technology companies to produce ProSight Data Protection Services (DPS), a selection of management outsourcing plans that deliver backup-as-a-service. ProSight DPS products manage and monitor your backup operations and allow transparent backup and fast restoration of critical files/folders, applications, images, and VMs. ProSight DPS helps you recover from data loss resulting from hardware breakdown, natural disasters, fire, malware such as ransomware, human error, ill-intentioned insiders, or software glitches. Managed backup services in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security companies to deliver centralized control and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's onsite gateway appliance provides a further level of inspection for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Duo: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA services utilize Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication (2FA). Duo supports one-tap identity verification with iOS, Android, and other personal devices. Using Duo 2FA, whenever you sign into a secured application and give your password you are asked to confirm who you are via a device that only you have and that uses a different ("out-of-band") network channel. A wide range of devices can be used for this added form of ID validation such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may designate several verification devices. For more information about Duo two-factor identity validation services, see Duo MFA two-factor authentication (2FA) services.

  • ProSight Shared Help Desk: Outsourced and Shared IT Support Desk Services
    Progent's Shared Help Desk Service provides a transparent extension of your core support staff. User access to the Help Desk, delivery of support, escalation, ticket creation and tracking, efficiency measurement, and maintenance of the support database are cohesive whether incidents are resolved by your core network support organization, by Progent's team, or a mix of the two. Your business has unrestricted versatility to expand or shrink your part of support work as required. Progent provides initial deployment and provisioning of the professional services automation (PSA) software as well as workflow documentation, testing and training. To find out more about ProSight Co-Managed Call Desk, refer to ProSight Co-Managed Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior machine learning technology to guard endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to manage the entire malware attack progression including protection, detection, containment, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies packaged within a single agent managed from a single console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you prove compliance with legal and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also help your company to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management provide organizations of all sizes a flexible and cost-effective alternative for assessing, testing, scheduling, applying, and documenting software and firmware updates to your dynamic information system. In addition to maximizing the protection and reliability of your computer network, Progent's patch management services permit your in-house IT team to focus on more strategic initiatives and activities that deliver the highest business value from your network. Read more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can save as much as 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you're making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an objective evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with information security standards, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's ability to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient security and backup/recovery system that aligns with your company's needs. For details, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent can provide the services of seasoned remote consulting professionals for special information technology programs. Progent's rates for ongoing consulting tasks are determined according to the level of expertise of the engineers involved. Progent's experience with these special areas of information technology enables clients to execute critical projects economically and on time. Progent's project-based remote engineering services include:

  • Help Desk Call Center Services
    Progent's Help Desk service options for companies with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, shared Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all facets of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve challenging problems.

    Progent's Help Desk Call Center consulting support can assist you in establishing an efficient new Call Center or enhancing your existing organization, selecting or modifying Help Desk software to address the particular needs of your corporation, or adding temporary phone support personnel to reinforce your internal Help Desk Call Center group to handle high-demand scenarios like software transitions, major upgrades, or rolling out brand new applications.

    Progent's Help Desk team of experienced information technology consultants gives your computer users in Bristol United Kingdom immediate communication with a reliable network service group with substantial background providing telephone-based support and remote troubleshooting for networks powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk Call Center perception as a crucial enabler of business success, and Progent's target is to solve instead of just track technical issues.

  • Business Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts staff offers online professional engineering support and training in special business application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and education for popular Microsoft business applications including CRM, Microsoft Office Project, Office Word, and Office Excel. To learn more information about Progent's consulting, custom development, and education services, see Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants offer world-class remote and onsite support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and configure a new implementation of System Center2, extend or optimize an existing one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers companies in Bristol United Kingdom remote hybrid network monitoring by providing System Center Operations Manager consulting services. Progent can customize SCOM for your environment so that your computer support is proactive and automated. By anticipating potential issues before they result in crashes, remote monitoring can minimize stressful and costly service failures. Progent can also deploy network monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or environments based on a variety of operating systems.
How Your Bristol Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency remote assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Bristol United Kingdom, Progent's online network support engineers can deliver expert and cost-effective system support whenever your company has to have it. More than 20 years of offering remote tech support has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to refine online access tools to repair computer problems quickly while avoiding the expense and lost productivity associated with on-site support calls.

Even if your Bristol organization has a local freelance support technician or maintains an in-house IT staff that can deal with typical computer issues, Progent's Microsoft certified consultants are available to provide an easy and seamless virtual expansion of your on-site resources in cases when your usual IT support personnel either don't have the availability or the knowledge to solve unexpected system crises or especially complex integration projects.

Advantages of Progent's Network Help for Businesses in Bristol United Kingdom
Progent's online technical help services enable your Bristol organization to realize the benefits of immediate, world-class IT support without the cost of maintaining a full-time IT staff. Your information system will derive greater business value by being increasingly available, efficient, and protected. Benefits to your business include:

  • Convenient virtual expansion of your local support resources
    With most offices in Bristol United Kingdom, nearby network service resources, whether made up of freelance consultants or an internal IT staff, can take care of typical technical issues. However, serious problems sometimes occur when your regular resources are too busy or absent, and some trouble may stem from IT products that is beyond the scope of your onsite support personnel. In these situations, Progent's on-call support specialists provide an easy, fast, and affordable solution to augment your regular resources and to transfer useful knowledge to increase your ability to resolve downstream problems in-house.

  • Less Dependence on Individual Service Providers
    For IT maintenance, smaller organizations commonly rely on independent freelance service providers. Although freelance consultants carry less overhead than big consulting firms and can afford to charge lower rates, they are sometimes stretched too thin, making it hard to respond quickly to urgent situations. If a freelance service provider is occupied with another client, ill, on vacation, or in training, the absence of reserve help may require your company to wait for help during an emergency. As your business expands, network downtime and problems with critical applications become more costly. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent provides a reliable source of reserve service expertise to insure your IT system stays available.

  • Build a Solid Foundation for Smooth Growth
    Organizations typically start with an IT architecture created on a shoestring budget. Lacking a proper infrastructure, slap-dash fixes often get thrown on top of a shaky foundation. When a company grows, reliability and scalability problems can impede the success of the organization. These poorly built environments need careful analysis, intelligent strategic planning, and wide IT expertise to evolve to a network architecture that can deliver the stable foundation to meet current business requirements and simplify future growth.

  • Work with Problem Solvers Instead of Product Resellers
    Smaller organizations need guidance and technical education to navigate through an ever more complicated maze of product alternatives available for accelerating business success and improving efficiency. These companies hardly need a computer engineer who is trying to resell a certain vendor's technology. Network consulting and product sales can result in a scenario where the proposed solution is designed around a profitable technology instead of the genuine requirements of a client. Progent eliminates these conflicts by offering only services rather than products. This enables Progent to match technical expertise with the best needs of clients.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, breadth of technical background, refined remote support software, and familiarity with corporate IT enable businesses to escape the limitations associated with exclusive dependence on smaller consulting firms, independent freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

How Does My Business Begin Getting Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.



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    Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can eliminate up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it.

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    Lync 2013, rebranded Skype for Business, enables businesses of any size to build a centrally managed and protected communications environment that permits the modern BYOD computing model with IM, real-time presence, web meetings with application sharing, as well as IP and PSTN calling enabled for a broad assortment of desktop and mobile devices. Progent's certified Lync Server 2013 experts and system architects can assist your company to assess the advantages of Lync 2013, design an in-house, cloud-resident (via Lync Online) or hybrid model suitable for your present and long-term plans, deploy Lync 2013 so as to speed up your ROI, and provide custom online and on-premises training to your IT team and end users. Progent offers in-depth expertise in key components of a Lync Server 2013 solution that include Microsoft Windows Server, SQL Server Express and Exchange Server, and Progent can assist your organization to combine Lync Server 2013 with key Microsoft 365 apps including Outlook and PowerPoint.

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    Cisco's {Catalyst wireless controllers simplify the management of Wi-Fi networks by unifying the provisioning and control of Wi-Fi access points, tuning wireless throughput by reducing the impact of radio frequency congestion, enhancing Wi-Fi uptime with rapid auto-failover, and strengthening data security by detecting threats and analyzing traffic content based on user type and location. Progent can help your business to deploy Cisco wireless LAN controller appliances to manage wireless LANs of all sizes. Progent can assist you to maintain and troubleshoot your current Cisco Wi-Fi environment or implement a smooth transition to Cisco's modern wireless controller technology.

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    System Center 2016 delivers important enhancements in the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; unified management of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's Microsoft-certified consulting staff can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from a prior release of System Center, or debug your System Center environment.

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    Microsoft System Center 2016 delivers important improvements in the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; unified management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's Microsoft-certified consulting team offers advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.

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    Progent's Symantec experts can assist you to support discontinued Symantec firewall and VPN products including the Raptor and Symantec VelociRaptor family or show you how to migrate to more recent firewall technology. Progent can also enable you to design and execute a comprehensive security strategy that can incorporate firewall/VPN devices and software, outsourced security and network defense services, system monitoring products, and documented policies and processes. Progent has the expertise to be your one-stop source for on-going network support, maintenance, training, and security consulting.

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    Progent is an authorized Hornetsecurity/Altaro partner and can plan, install, and manage a deployment of 365 Total Backup to protect your Microsoft 365 mailboxes, files stored within your company's OneDrive Accounts and SharePoint sites, Teams Chats, plus files on Windows-powered endpoints.

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    Progent's Microsoft authorized Consultants provide three service programs to help mid-size and large businesses create an efficient and successful internal Network Support Helpdesk. Progent's help desk consulting services include ROI evaluation, process study and enhancement, executive reporting, training of internal staff, and documentation of processes. Progent's Software Selection and Integration Support Services help businesses sift through the numerous top level Help Desk software packages on the market and decide which products might be too expensive, lack critical functions, or align poorly with your organization's corporate culture. Progent also provides temporary staffing for businesses who need to reinforce their internal Help Desk staff for occasional tasks or to substitute for absent or indisposed personnel.

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    Infor CloudSuite Industrial, previously branded SyteLine, is an ERP solution that incorporates more than 25 years of experience assisting manufacturing and service companies to simplify complex supply chains and improve the efficiency of key business processes to bring products to market quickly and adhere to customer commitments consistently. Progent can provide the expertise of an ERP specialist with more than 20 years of background with the Infor CloudSuite Industrial/SyteLine platform. Progent can provide remote or onsite services that can range from as-needed guidance to solution planning and project management outsourcing or co-sourcing. Sample services offered by Progent for CloudSuite Industrial/SyteLine include installation, upgrades, business analysis, application development, CPQ, web site integration, debugging, data conversion, Amazon AWS integration, disaster recovery planning, and DBA services.

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