Immediate Remote Support for Bristol United Kingdom Computer Systems
For companies located in Bristol United Kingdom, Progent provides remote help for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided remote troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified engineers to solve complex infrastructure issues, as well as the assistance of CISA and CISSP-accredited security experts to help with advanced security design and troubleshooting jobs.
Progent's remote technical support engineers provide exceptional value because they possess the practical background and are equipped with the advanced tools necessary to solve most information system problems quickly. This reduces direct expenses because solutions accumulate minimal chargeable minutes. Remote help also eliminates the expense of sending a consultant to your location. Your company saves even more in indirect expenses by reducing or avoiding network downtime and associated losses stemming from business disruption, upset clients, idle employees, and de-focused executives. Progent's extensive online technical support expertise is especially helpful in environments that are dependent on public clouds for critical network infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.
Progent's pricing policy for remote support is designed to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced only for the services that you actually get. Unlike typical online support firms, Progent requires no service activation fee or minimum job duration. Progent's one-minute billing unit and clean policy for pricing eliminate scenarios where speedy. minor fixes somehow turn into large tabs. Progent's skill at solving technical issues quickly means your business saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an arsenal of optimized tools and field-tested processes which permit the maximum level of efficiency for remote engineering help and repair for computer systems of all sizes. Progent provides protected VPN support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the staff of Progent's Technical Response Center to link to your system without violating system security.
Progent's advanced customer support database system stores thorough documentation of the service that Progent's clients have been provided. Progent's staff engineers have the benefit of the records of services provided to every client by every consultant. This database of issues and repairs is organized as a quickly exploitable proprietary database that allows Progent's online technical experts to communicate their experiences with the whole team to make sure that the quality of Progent's support services improves daily. Progent's advanced accreditations and working relationships with important industry leaders such as Cisco and Microsoft open up other vast technical support databases and allow fast response from manufacturers' internal engineering staff so Progent's online service specialists can determine the most efficient solutions quickly.
Online services available from Progent to clients in Bristol United Kingdom include:
Authorized Windows Expertise
Progent's Microsoft-certified online support experts can provide computer system troubleshooting and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can help you with a broad range of technology support including Microsoft Windows Server 2022 planning and migration services,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Teams planning and integration, Skype for Business planning and deployment support, Lync Server 2013 integration, and Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of affordable PC desktop services to help you company to deploy, integrate, troubleshoot, and administer desktop PCs and laptops based on Windows. Progent's PC desktop consulting services include offering Windows 11 system design and migration consulting and Windows 10 integration consulting, as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to centralize the administration of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network engineers, and validates a consultant's technical knowledge at the master level. CCIEs know how to resolve the most difficult problems encountered in network design, integration, management, security, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house product support engineers in isolating problems with IOS Software network administration utilities and coming up with alternate approaches or locating program patches. Cisco qualified CCIEs provide excellent value since their broad experience allows them to fix problems quickly. In common instances, less seasoned consultants can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE engineers can communicate with your computer system via advanced on-line troubleshooting technology in order to perform fast, secure, and economical diagnosis and remediation.
Bristol Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Bristol Metro Area.
Progent locations in Bristol Metro
Progent's Cisco CCIEs can provide expertise in all of Cisco's popular family of networking devices by providing services that include:
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to guide organizations to take the urgent first step in responding to a ransomware attack by stopping the bleeding. Progent's online ransomware engineer can assist you to identify and isolate infected devices and protect clean resources from being penetrated. If your Bristol network has been penetrated by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.
Ransomware Removal Help
Progent's ransomware recovery consultants can help your Bristol company to restore a system victimized by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim. Progent's group of IT security specialists bring the broad selection of knowledge necessary to reconstruct all critical components of a targeted network rapidly and with minimal data loss. To find out more, visit Progent's ransomware cleanup and business restoration expertise.
CISSP and ISSAP Certified System Security Consultants
Progent's certified CISM and CISSP security and compliance experts offer a range of security services that can improve the safety of your Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or assist your business to recuperate quickly following a serious penetration. Security support services available from Progent cover comprehensive data security and compliance assessment utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Hydra; quick recuperation from malicious assaults; installing firewalls; designing secure mechanisms for remote and mobile communication; securing your email infrastructure from spam and DHA attacks; and offering 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online support services to help organizations of any size connect their information networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help your IT team to design and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid topologies that seamlessly combine physical resources as well as public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud migration support services that include Microsoft 365 Exchange Online integration solutions with local Exchange deployments,
Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration consulting. Progent has over two decades of background delivering high-level consulting support remotely, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and verify a repeatable process for recovering applications and services quickly after an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, updates and fixes and can generate reports to confirm complete service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help your organization to plan, configure, test and maintain a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud used for administering private and hybrid cloud environments that deliver maximum uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to create a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high degree of automation regardless of the hardware making up the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide phone-based consulting services to cover a wide range of information technologies including network infrastructure, messaging systems, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server economization and easy management in networks that incorporate Linux-based systems and Windows, Progent can provide VMware consulting and Citrix support. Progent can also assist with transitioning from older applications to Windows or Linux-based solutions. Progent's group-based approach to resolving technical issues enables quick escalation, if necessary, to consultants with appropriate experience to tackle complex scenarios. This accelerates repair of urgent problems, minimizes network downtime, and cuts support expense.
Progent's UNIX and Linux support engineers can provide emergency remote help resolving problems affecting UNIX, Linux, or Solaris systems powered by leading versions of UNIX such as:
Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Subscription-based Managed Services for Small and Medium Size Organizations
Progent provides a family of affordable, fixed-price managed services designed to allow small and mid-size organizations to benefit from the same advanced technology used by many of the industry's leading corporations. The ProSight portfolio of outsourced network management services addresses all critical areas of modern networking including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based analysis tools to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily escape legacy signature-based anti-virus tools. ProSight ASM protects local and cloud resources and offers a unified platform to address the complete malware attack lifecycle including blocking, identification, containment, remediation, and forensics. Key features include one-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your organization's unique needs and that allows you demonstrate compliance with government and industry information protection standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also help you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with advanced backup technology vendors to produce ProSight Data Protection Services (DPS), a selection of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products manage and track your backup operations and allow non-disruptive backup and rapid restoration of critical files, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps you avoid data loss resulting from equipment failures, natural disasters, fire, malware such as ransomware, human error, malicious insiders, or software glitches. Managed backup services in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these managed services are best suited for your IT environment.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's support services for patch management offer organizations of all sizes a flexible and affordable solution for assessing, testing, scheduling, implementing, and tracking software and firmware updates to your dynamic information system. In addition to maximizing the protection and functionality of your IT network, Progent's patch management services allow your in-house IT staff to focus on more strategic projects and tasks that derive maximum business value from your network. Learn more about Progent's software/firmware update management support services.
- ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication (2FA). Duo enables single-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. With 2FA, whenever you sign into a protected application and enter your password you are asked to verify your identity via a device that only you have and that is accessed using a different ("out-of-band") network channel. A wide range of out-of-band devices can be used as this added form of ID validation including an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You may designate several validation devices. For more information about ProSight Duo identity authentication services, see Duo MFA two-factor authentication (2FA) services.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding suite of real-time and in-depth reporting plug-ins created to work with the leading ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues such as inconsistent support follow-through or machines with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security companies to deliver centralized management and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, track, reconfigure and troubleshoot their networking appliances such as routers, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating time-consuming network management processes, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that require critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by tracking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so that all potential problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time spent looking for critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you're planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the health of their network. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the deployment of your core network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with information security requirements, higher utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's ability to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your current antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup system that meets your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for special information technology projects. Progent's charges for longer-term development or consulting tasks are set based on the level of expertise of the engineers involved. Progent's experience with these special fields of information technology enables clients to complete critical initiatives economically and on time. Progent's project-based remote engineering services include:
How Your Bristol Business Can Contact Progent's Online Support Professionals
Help Desk Expertise
Progent's Help Desk support alternatives for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Helpdesk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all facets of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve the most issues.
Progent's Help Desk consulting expertise can support you in building an effective new Call Center or improving your existing one, evaluating or enhancing Call Center application software to handle the unique needs of your business, or adding occasional phone support personnel to supplement your internal Help Desk resources to handle high-demand scenarios such as software migrations, major updates, or rolling out new business software.
Progent's Help Desk Call Center staff of veteran information technology professionals offers your workers in Bristol United Kingdom rapid access to an effective network service resource with extensive background delivering telephone-based consulting and online diagnostics for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Call Center the reputation as a crucial contributor to company efficiency, and Progent's policy is to fix and not simply annotate IT issues.
- Business Applications Services: Education, Customization, and Troubleshooting
Progent's Applications Experts Group offers online advanced consulting expertise and training in key application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. For more information about Progent's expertise, custom programming, and education offerings, refer to Progent's Applications Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants can provide world-class online and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new deployment of Microsoft System Center2, expand or tune your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent can deliver businesses in Bristol United Kingdom remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can customize SCOM to suit your environment so your IT support is proactive and automated. By uncovering emerging problems before they expand into crashes, system monitoring can ward off disruptive and expensive network crises. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or systems that support a mix of platforms.
To contact Progent about emergency online assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or refer to Contact Progent.
For organizations and startups in Bristol United Kingdom, Progent's online computer support engineers are ready to provide professional and cost-effective IT support the instant your company has to have it. More than two decades of delivering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to refine online access tools to solve IT problems rapidly while eliminating the cost and lost productivity associated with on-premises service visits.
Even if your Bristol organization deals with a regular independent consultant or employs a full time IT staff that know how to handle the majority of computer issues, Progent's Microsoft and Cisco certified consultants can still offer an easy and transparent remote extension of your local resources for situations when your usual IT support personnel either lack the availability or the experience to solve unexpected system emergencies or especially tough integration problems.
Features of Progent's Remote Computer Services for Bristol United Kingdom
Progent's phone help, remote repair, network security expertise, and system management services offer companies in Bristol United Kingdom the greatest leverage for your support investment. Whether you require one-time telephone help and remote network repair or full-time Help Desk call center support and network administration, Progent's professionals can provide your company enterprise-level IT support while permitting you to eliminate the cost and administration overhead of maintaining a large internal IT staff. Key features of Progent's online help program include:
- Fast Telephone Access to Microsoft Certified Experts
Progent's team of Microsoft-certified engineers can provide fast and affordable expertise to offices in Bristol United Kingdom and is also ideal for networks in more remote regions that lack technicians with in-depth experience supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Partner consulting firm, Progent has the advantage of a wide range of Microsoft support utilities, technical information, and continuing education.
- By the Minute Rates to Minimize Costs
Progent provides remote help on a by-the-minute billing plan, so you are charged only for the services you receive. Progent has no minimum charge for phone help and imposes no periodic subscription fee for support services delivered during normal working hours. This keeps you from paying big invoices for quick repairs.
- Availability of Cisco Network Architecture Experts
Progent's registered experts for Cisco can provide the services of on-staff professionals with skill in planning, implementing, and managing networking environments powered by Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you build high-speed, reliable, and protected connectivity for local and remote networking.
- Application Experts Team
Progent's core support offerings consist of system integration, MS Exchange expertise, network security design, and Co-managed Help Desk services. Progent's Application Experts Team can provide in-depth consulting expertise in critical business applications. Support offered by the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Support and Customization
MS Project and Project Online Expertise
Office 365 solutions consulting
Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Help
BI Reporting Consulting and Troubleshooting
Power BI Solutions
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL 2016 Software Development, and SQL Server 2014 Software Programming and Troubleshooting
Oracle Management and Application Programming
MySQL Project Management and Application Programming
Apple Macintosh Support
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By offering a full service centralized resource for IT generalists and application experts, Progent can tailor timely, affordable, and comprehensive IT solutions that meet the specific needs of your company.
- Sophisticated Online Access Tools
Protected online connectivity permits Progent's support experts to see precisely what your customers see. This makes it possible to find quick solutions to problems that might otherwise demand an expensive onsite visit. State-of-the-art remote connectivity tools and experienced technicians combine to enable Progent to repair most network issues quickly and affordably. Progent is a pioneer in online support and remote network analysis.
- Compatibility with Mainstream VPN Products
Progent supports safe VPN access for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access enables the engineers at Progent's Technical Response Center to repair your network remotely without compromising network security.
- Round-the-Clock Support for High Network Availability
For offices with line-of-business applications, Progent can provide optional 24x7 remote technical services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager, this offering can help produce maximum system uptime.
- Help Desk Call Center
Progent's Help Desk Call Center programs are designed especially for budget-constrained organizations whose workers need instant access to a Help Desk service with expert phone support and full escalation capability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, depth of technical knowledge, refined support tools, and understanding of enterprise networking enable companies to avoid the limitations associated with exclusive dependence on smaller consulting firms, independent freelance service providers, or limited internal IT help.
Progent stands out by providing:
How Does My Business Start Receiving Remote Computer Support from Progent?
- Best Practices
Progent's team of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on industry experience, at the front lines of network service, executing a wide range of IT tasks for a large array of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices training that Progent instills in its support staff. This means that you get not only expert IT capability, but also a support engineer with proven approaches for using computer knowledge to fix real-world IT problems rapidly.
- Value Pricing
Progent's pricing model is to charge for remote service and in-person help per minute. As a result, you are invoiced just for delivered support. Progent does not demand a more expensive rate for off-hours or emergency support, and inside California or in regions where Progent provides in-person service, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no minimum fee and asks no monthly commitment for support services delivered during normal working hours. Many support firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for fast repairs so you will not be tempted to permit simple problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all billed services. Unlike many freelance consultants or local support firms who provide scant documentation or specifics of tasks done, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the service documentation transmitted by each consultant to each client. The discipline of documenting and organizing service activity results in more efficient service and eliminates a variety of common problems such as when a support client is virtually held hostage to a consultant who won't release vital service information.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the few IT service firms to offer round-the-clock system monitoring services powered by MS Operations Manager. Microsoft Operations Manager allows your network support to be proactive instead of reactive. By uncovering potential problems before they result in downtime, network monitoring can save your IT network from painful and expensive availability losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.