Fast and Affordable Online Help for Bristol United Kingdom IT Networks
For companies in Bristol United Kingdom, Progent offers remote technical support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered remote support to businesses in every state in the United States. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to solve complex infrastructure problems, as well as the services of CISA and CISSP-accredited security consultants to handle high-level security architecture and diagnostic issues.
Progent's remote technical support experts offer excellent leverage due to the fact that they have the practical experience and are equipped with the advanced tools needed to resolve most network problems rapidly. This lowers direct costs since solutions use up minimal chargeable consulting minutes. Remote help also avoids the expense of sending a consultant to your site. Your company benefits even more in incidental costs by reducing or eliminating network downtime and related losses due to business discontinuity, upset clients, unproductive employees, and de-focused management. Progent's advanced remote technical support experience is particularly valuable for businesses that rely on public clouds for vital network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be an option.
Progent's billing policy for remote help is designed to stretch your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you owe exclusively for the services that you actually get. In contrast to many remote support firms, Progent requires no initialization charge or minimum fees. Progent's per-minute billing unit and simple policy for billing do away with scenarios where speedy. minor solutions manage to turn into major invoices. Progent's skill at disposing of technical issues efficiently means you saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an arsenal of customized technologies and field-tested methodologies which promote the maximum degree of effectiveness for online engineering help and repair for IT systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the experts of Progent's online support team to interface to your company's system remotely without violating network security.
Progent's sophisticated technical support reporting system keeps comprehensive documentation describing the service that Progent's clients have been provided. Progent's authorized consultants have access to the records of support provided to every Progent client by every consultant. This history of trouble tickets and solutions is structured as a quickly retrievable proprietary knowledge base that allows Progent's online support professionals to share their knowledge with the whole team to ensure that the value of Progent's support grows over time. Progent's extensive list of certifications and close associations with major technology companies such as Cisco and Microsoft make available additional vast support knowledge bases and allow priority response from manufacturers' internal engineering staff with the result that Progent's remote consulting experts are able to determine the most efficient solutions in the least time.
Online support provided by Progent to businesses in Bristol United Kingdom include:
-
Certified Windows Support
Progent's Microsoft-expert online service experts can provide network repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can help your company with a broad range of platform support such as Windows Server 2022 planning and migration services,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 deployment,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 design and deployment, SharePoint 2016 migration consulting services, Microsoft Teams integration, Microsoft Skype for Business planning and deployment support, Lync Server 2013 integration, and Microsoft Communications Server troubleshooting,
Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Programming,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad array of affordable desktop consulting and support services to help you company to install, integrate, troubleshoot, and administer desktop PCs and notebooks powered by Windows. Progent's desktop support services cover areas such as providing Windows 11 planning and upgrade support and Windows 10 configuration assistance, plus System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to centralize the management of your desktops along with your cloud-connected tablets and smartphones.
-
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network infrastructure professionals, and validates an individual's network technology knowledge at the expert level. Cisco CCIEs can deal with the most complex problems surrounding network infrastructure design, installation, maintenance, security, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's internal engineers in analyzing problems with IOS network administration tools and coming up with workarounds or locating program updates. Cisco qualified CCIEs offer exceptional value since their deep expertise enables them to fix problems rapidly. In typical cases, less qualified consultants can wrestle for many hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE support experts can interface to your network via sophisticated remote support tools in order to perform efficient, safe, and economical analysis and repair.
Bristol Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Bristol Metro Area.
Progent locations in Bristol Metro
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's top-selling selection of networking products. Cisco technology expertise provided by Progent includes ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers planning and management, Cisco Catalyst switch support, Nexus switch support, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco VoIP phones and IP video phones support and wireless VoIP phones solutions, Cisco Meraki Wi-Fi access point layout and set up, Cisco Aironet Wireless Access Points planning and integration expertise, Cisco WiFi controllers integration consulting, Cisco VPN and Network Security Integration support, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration expertise. Progent can also provide online and on-premises Wi-Fi site surveys to assist you to fully integrate your Wi-Fi ecosystem.
-
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to guide you to carry out the urgent first step in mitigating a ransomware attack by putting out the fire. Progent's remote ransomware engineer can help businesses to locate and quarantine infected servers and endpoints and guard undamaged resources from being compromised. If your Bristol network has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.
-
Ransomware Cleanup Help
Progent's ransomware recovery consultants can help your Bristol company to reconstruct an IT network breached by a ransomware attack such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor. Progent's group of IT security specialists have the wide selection of skills required to reconstruct all critical components of a compromised system rapidly and with little loss of data. To find out more, visit Progent's ransomware cleanup and operational continuity expertise.
-
CISM and CISSP Premier Network Security Professionals
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a range of security solutions to enhance the safety of your Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or help your company to recover rapidly following a serious penetration. Security consulting services offered by Progent cover in depth information security assessment utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Netcat; quick recovery from malicious attacks; configuring firewalls; building secure mechanisms for remote and mobile access; defending your messaging system against spam and directory harvest attacks; and setting up round-the-clock network monitoring.
-
Cloud Integration Solutions
Progent offers advanced online consulting support to help companies of all sizes connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help your IT team to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid topologies that utilize local IT assets as well as public cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud migration support services such as Microsoft 365 Exchange Online integration with on-prem installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of background delivering advanced consulting support remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
-
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a consistent workflow for recovering applications and services quickly after a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also allows transparent testing for site recovery, upgrades and patches and can produce audit reports to confirm complete service recovery, validate SLAs and demonstrate compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, configure, test and administer a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that provide high uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high level of automation independent of the hardware making up the basic IP network.
-
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide phone-based consulting services to address a wide range of information technologies such as network infrastructure, messaging solutions, system and operational security, plus UNIX and Windows coexistence. For server economization and easy administration in environments that include Linux and Microsoft Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also help with transitioning from legacy applications to Windows or Linux-powered environments. Progent's team-oriented methodology for solving technical problems enables fast escalation, if necessary, to engineers with task-relevant expertise to handle challenging scenarios. This expedites solutions of critical problems, minimizes network downtime, and cuts service expense.
Important Linux versions for which Progent can provide expertise include:
RedHat
SUSE Linux
Debian-GNU
Slackware
Ubuntu
Progent's ProSight Fixed-price IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, fixed-price managed services intended to enable small and mid-size organizations to benefit from the same best-of-breed technology deployed by many of the industry's top corporations. Progent's ProSight suite of outsourced network management services covers all critical aspects of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior analysis technology to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to automate the entire malware attack progression including filtering, infiltration detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your company's specific needs and that allows you prove compliance with government and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent action. Progent's consultants can also assist you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has partnered with leading backup technology companies to create ProSight Data Protection Services (DPS), a family of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS services manage and track your backup operations and allow non-disruptive backup and rapid restoration of critical files/folders, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business avoid data loss caused by equipment failures, natural calamities, fire, malware like ransomware, user error, malicious insiders, or software bugs. Managed services in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these fully managed services are most appropriate for your network.
- Patch Management: Patch Management Services
Progent's managed services for patch management provide organizations of all sizes a flexible and affordable alternative for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your ever-evolving information system. In addition to maximizing the protection and reliability of your computer network, Progent's software/firmware update management services permit your in-house IT staff to concentrate on line-of-business initiatives and activities that deliver the highest business value from your information network. Read more about Progent's patch management services.
- ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
Progent's Duo MFA managed services incorporate Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo enables single-tap identity verification on iOS, Android, and other personal devices. Using 2FA, when you log into a secured online account and give your password you are asked to verify who you are via a device that only you have and that uses a separate network channel. A broad selection of out-of-band devices can be utilized as this second form of ID validation including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can register several validation devices. For details about ProSight Duo identity validation services, go to Duo MFA two-factor authentication services for access security.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing family of real-time and in-depth management reporting utilities designed to integrate with the industry's top ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues like inconsistent support follow-through or machines with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security companies to provide centralized management and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, enhance and debug their networking hardware like routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, locating devices that require important updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT personnel and your assigned Progent consultant so any potential problems can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate up to half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an objective assessment of the overall health of their information system. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core network assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with data security regulations, more efficient utilization of network resources, quicker problem resolution, more dependable backup and recovery, and less downtime. Learn more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's preparedness to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective AV and backup environment that aligns with your business needs. For details, visit The ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent offers the skills of world-class online consulting professionals for contract IT programs. Progent's charges for longer-term consulting tasks are set based on the level of expertise of the consultants required. Progent's background in these special areas of computer technology allows customers to complete major projects economically and on time. Progent's special remote consulting solutions include:
-
Call Center Support
Progent's Help Desk programs for organizations with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, shared Helpdesk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all aspects of remote desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most problems.
Progent's shared Help Desk services allow your IT organization to share the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution built around the leading PSA tool for managing service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Help Desk staff of experienced information technology experts gives your workers in Bristol United Kingdom quick access to an effective support group with years of background delivering phone help and online repair service for computer environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk Call Center recognition as a significant enabler of business productivity, and Progent's policy is to fix rather than just annotate network problems.
- Business Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Experts Team offers online advanced engineering expertise and training in specific application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and education for popular Microsoft business applications including CRM, MS Office Project, Microsoft 365 Word, and Office Excel. To find out more information concerning Progent's consulting, custom development, and education services, refer to Progent's Applications Experts Team.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer world-class online and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of System Center2, extend or tune your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver companies in Bristol United Kingdom remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting. Progent can configure SCOM to accommodate your environment so that your network maintenance is proactive rather than reactive. By exposing possible trouble spots before they evolve into downtime, proactive monitoring can minimize stressful and expensive information system crises. Progent can also use network monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Windows systems, or networks that support a mix of operating systems.
How Your Bristol Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency phone-based support with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.
For offices and startups in Bristol United Kingdom, Progent's online network support engineers are ready to deliver expert and affordable IT help the moment your organization has to have it. More than two decades of delivering remote repair services has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to refine online connectivity technology to fix IT problems rapidly while eliminating the expense and lost productivity associated with in-person service visits.
Even if your Bristol office deals with a regular freelance consultant or maintains a full time IT staff that can handle the majority of computer issues, Progent's Microsoft and Cisco certified consultants are available to offer an easy and seamless virtual extension of your local resources in cases when your regular service personnel either don't have the bandwidth or the experience to resolve sudden network emergencies or especially complicated integration problems.
Advantages of Progent's IT Support for Offices in Bristol United Kingdom
Progent's remote support services enable your Bristol business to experience the benefits of immediate, expert network support without the expense of maintaining an in-house IT staff. Your information system will acquire greater strategic value by being increasingly available, efficient, and secure. Advantages to your company include:
- Seamless virtual expansion of your local IT resources
With most companies in Bristol United Kingdom, nearby network service providers, whether represented by freelance consultants or an in-house maintenance staff, can deal with the majority of technical problems. On the other hand, serious problems sometimes strike when local support personnel are too busy or absent, and some trouble may be associated with IT products that is beyond the scope of your onsite support people. In these situations, Progent's online service specialists offer an easy, quick, and economical way to supplement your local help and to pass on useful information to increase your capability to resolve downstream problems locally.
- Less Reliance on Individual Consultants
For network support, smaller offices often rely on independent freelance service providers. While freelance service people carry less overhead than big service companies and can afford to charge lower rates, they are sometimes overbooked, making it hard to respond rapidly to crisis situations. If a freelance consultant is occupied with another customer, sick, on a trip, or in class, the lack of backup help may force your business to wait for help during an emergency. As your network grows, network unavailability and problems with critical software are more expensive. The budget you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a dependable source of backup support experts to insure your IT system stays available.
- Create a Solid Basis for Smooth Expansion
Companies typically start with an IT architecture created on a modest budget. Without a scalable framework, band-aid fixes often get thrown on top of a weak foundation. As a network grows, stability and scalability issues can hinder the productivity of the organization. Such poorly designed systems require proper assessment, intelligent long-term planning, and wide IT knowledge to evolve to a network architecture able to offer the solid foundation to handle vital business demands and simplify downstream expansion.
- Interact with Problem Solvers Rather Than Technology Sellers
Smaller companies require advice and technical education to negotiate an ever more complex array of product alternatives capable of promoting business growth and enhancing productivity. They hardly need a computer consultant who is motivated to resell a specific vendor's technology. IT support and product selling can result in a scenario where the recommended
solution is built around a profitable product rather than the genuine needs of a client. Progent eliminates these conflicts of interest by selling only services rather than products. This enables Progent to align technical expertise with the real needs of clients.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of IT background, fine tuned support software, and familiarity with enterprise networking enable offices to escape the pitfalls of exclusive dependence on smaller service organizations, independent freelance consultants, or limited internal resources.
Progent adds value by offering:
- In-depth Expertise in Microsoft's Complete Family of Servers
Progent offers world-class support for Microsoft's powerful server products with services that include Microsoft Windows Server 2022 solution design and integration expertise, Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment support, Microsoft Windows Server 2008 upgrades, Microsoft Windows 2003 Server upgrades, Microsoft Exchange 2019 Server deployment, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 integration, Exchange 2010 Server maintenance, Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing model is to charge for online service and in-person help by the minute. Consequently, you are charged exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or urgent service, and within California or in areas where Progent offers in-person support, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no startup charge and requires no monthly commitment for services delivered during regular business hours. Many service organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast fixes so you won't be tempted to allow less critical problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or small service organizations who offer scant documentation or details of services performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service documentation transmitted by each staff member to each client. The practice of documenting and organizing service activity results in more effective service and avoids a slew of common misfortunes such as when a service client is virtually held hostage to a consultant who won't release vital service information.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service companies to provide round-the-clock remote monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By uncovering possible problems before they cause lost productivity, system monitoring can keep your IT network from stressful and costly availability losses.
How Does My Business Start Getting Online Technical Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.