For small and midsize businesses located in Bristol United Kingdom, Progent provides support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Windows platforms. Progent has delivered remote troubleshooting to businesses in every state in the United States. (Refer to Progent's client recommendations). Progent also offers the consultation Cisco CCIE engineers for challenging connectivity issues, as well as the services of CISSP and CISM-certified security consultants to handle high-level security architecture and business continuity planning.
Progent's remote technical support engineers represent excellent leverage due to the fact that they are equipped with the real-world background and the advanced technology to resolve the majority of information system problems rapidly. Efficient support reduces direct expenses because service calls require a smaller number of chargeable minutes. Online support also avoids the cost of dispatching an engineer to your office. Your company saves additionally with incidental expenses by minimizing or avoiding network downtime and associated losses stemming from business disruption, disgruntled clients, idle employees, and distracted management.
Progent's pricing policy for remote help is designed to stretch your network support dollar. Progent bills per minute for telephone-based consulting, so you are invoiced exclusively for the services that you receive. Unlike typical remote support firms, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute billing unit and clean model for billing prevent scenarios where speedy. minor solutions somehow end up as big tabs. Progent's skill at solving technical issues efficiently translates into your company spending less money.
Progent's Remote Technical Support Technologies
Over the years, Progent has refined an array of customized tools and field-tested processes that permit the maximum level of effectiveness for remote consulting and repair for small and midsize business information systems. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN access enables the experts of Progent's online support team to connect to your company's computer system without breaching corporate security.
Progent's sophisticated technical support reporting application includes comprehensive histories of all service that Progent's clients have received. Progent's staff service personnel have access to the history of assistance delivered to each customer by any Progent engineer. This database of trouble tickets and resolutions is organized as an easily retrievable support database that enables Progent's remote support professionals to share their experiences with the whole team to make sure that the quality of Progent's technical support grows daily. Progent's high-level accreditations and close relationships with important industry leaders including Cisco and Microsoft permit access to additional vast technical knowledge bases and allow quick response from vendors' internal product engineers with the result that Progent's online service specialists are able to arrive at the most efficient solutions promptly.
Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's phone support in Bristol United Kingdom or to find out more about Progent's online support programs, contact Progent at
Phone-based Technical Support Services Available from Progent
Progent's remote technical support professionals offer credentials in an extensive array of disciplines. This wide range of technical skills allows Progent's consultants to resolve virtually any crisis likely to crop up in a small or midsize business network. Certificates earned by Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Professional.
To help businesses with multi-OS environments, Progent also provides access to engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Remote support available from Progent to clients in Bristol include:
Progent's UNIX/Linux support engineers can offer emergency online assistance for troubleshooting problems affecting UNIX/Linux networks based on popular derivatives of UNIX such as:
Progent also can deliver a full range of online desktop support and troubleshooting services such as Microsoft Windows 7 integration, preparing for to 64-bit desktop software, integrating Office 2010, and streamlining PC desktop image creation.
Progent's Co-managed Help Desk services make it possible for your business to split responsibilities for Help Desk services transparently between your IT team and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution based on the leading PSA platform for managing end-user service requests, ticketing, ownership, status tracking, and metrics.
Progent's Call Center consulting expertise can assist you in building an efficient new Help Desk Call Center or improving your current organization, identifying or customizing Call Center software products to handle the particular requirements of your business, or adding temporary online personnel to reinforce your internal Help Desk Call Center group during high-demand situations like software transitions, major updates, or rolling out brand new business software.
Progent's Call Center team of experienced network consultants offers your clients in Bristol United Kingdom immediate assistance from an effective technical support group with years of background delivering telephone-based help and online repair service for computer environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk Call Center the reputation as a significant enabler of company performance, and Progent's aim is to solve instead of just report network problems.
Progent's Mac experts can support the artistic components of Macintosh computing by offering remote help support and education in imaging, sound, and video. Progent's support professionals can provide help in a range of Macintosh programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with special procedures such as capturing or digitizing audio or video or putting together an audio/video post production lab.
Remote Network and Server Monitoring Support
Progent can provide businesses in Bristol United Kingdom remote network and server monitoring support powered by MS Operations Manager network monitoring and reporting, customized by Progent for your business so that your IT maintenance is proactive and automated. By exposing potential issues before they grow into downtime, proactive monitoring can head off inconvenient and costly service breakdowns. Progent can also use network monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or networks powered by a combination of platforms.
Bristol Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Bristol Metro Area.
City | Address | Phone | Link |
Bristol | 17-18, Berkeley Square Bristol, BS8 1HB United Kingdom |
+44 117 205 1387 | Bristol Network Support Services |