For small and midsize companies in Bristol United Kingdom, Progent offers support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX-family systems and Windows technology. Progent has provided online support to companies in all 50 states in the U.S. (Refer to Progent's client recommendations). Progent also offers the expertise of Cisco CCIE network specialists for challenging infrastructure issues, as well as the assistance of CISA and CISM-certified security engineers to handle high-level security architecture and disaster recovery planning.
Progent's online support services represent excellent leverage due to the fact that they have the real-world background and the sophisticated tools to solve most information system problems rapidly. Efficient support lowers immediate costs because solutions accumulate fewer billable consulting minutes. Remote help also eliminates the expense of sending an engineer to your location. Your organization saves even more with indirect costs by reducing or avoiding network outages and associated costs resulting from business discontinuity, upset customers and vendors, unproductive workers, and de-focused management.
Progent's pricing policy for remote help is structured to get the most out of your IT service dollar. Progent charges per minute for telephone-based assistance, so you owe only for the support that you actually get. In contrast to many online support companies, Progent requires no initialization fee or minimum payments. Progent's per-minute granularity and simple model for billing do away with situations where speedy. minor solutions manage to turn into large tabs. Progent's penchant for solving technical issues efficiently results in your company spending less money.
Progent's Remote Technical Support Tools
Over time, Progent has refined an array of optimized tools and proven methodologies which ensure the highest degree of effectiveness for online engineering help and repair for small company computer systems. Progent offers secure Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN technology enables the engineers of Progent's remote service group to communicate with your environment remotely without breaching network security.
Progent's proprietary technical support reporting application includes extensive histories for the service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the history of support provided to every Progent client by any Progent engineer. This database of issues and solutions is structured as a conveniently accessible internal database that allows Progent's online technical professionals to share their experiences with the whole team to ensure that the value of Progent's support improves daily. Progent's high-level certifications and close relationships with major industry leaders including Cisco and Microsoft permit access to additional massive technical support knowledge bases and allow priority response from vendors' in-house product engineers with the result that Progent's remote service experts are able to find the best resolutions in the least time.
Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's phone services in Bristol United Kingdom or to find out additional information about Progent's phone support options, contact Progent at
Phone-based Technical Support Services Provided by Progent
Progent's remote network support engineers offer certified skills in an extensive set of disciplines. This broad scope of IT skills allows Progent's consultants to handle virtually any emergency likely to take place in a small or midsize company information system. Certificates awarded to Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional, and Design Professional.
To support customers with mixed-operating system networks, Progent also provides the skills of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Remote support services provided by Progent to clients in Bristol include:
Progent's UNIX and Linux consultants can offer urgent online help for resolving problems affecting UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as:
Progent in addition offers a broad array of online PC desktop support including Windows 7 integration, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and automating workstation deployment.
Progent’s Help Desk sharing services allow your IT organization to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of veteran technical support engineers and subject matter experts. Progent’s shared Help Desk service is a collaborative service desk solution built around the top professional services automation tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Call Center consulting support can aid you in establishing an effective new Help Desk Call Center or enhancing your existing organization, evaluating or modifying Call Center application software to meet the special needs of your corporation, or adding temporary phone support personnel to work with your internal Help Desk resources during unusually busy events such as software transitions, major upgrades, or rolling out new applications.
Progent's Call Center team of seasoned network professionals offers your clients in Bristol United Kingdom quick access to an efficient network service resource with years of experience delivering phone help and online repair service for IT systems that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk Call Center recognition as a major contributor to company success, and Progent's goal is to fix instead of simply track technical issues.
Progent's Mac experts can promote the imaginative facets of Apple Mac systems by delivering phone-based consulting services and education in graphics, sound, and video. Progent's support professionals offer expertise in a large selection of Macintosh creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with common projects such as scanning or digitizing audio or video or putting together an audio/video post production studio.
Remote Network and Server Monitoring Support
Progent offers companies in Bristol United Kingdom remote network monitoring services based on MS Operations Manager network monitoring and reporting, customized by Progent to suit your business so your computer maintenance is proactive rather than reactive. By anticipating possible trouble spots before they result in full-scale emergencies, proactive monitoring can avoid stressful and costly service crises. Progent can also provide help with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or systems powered by a mix of OS platforms.
Bristol Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Bristol Metro Area.
City | Address | Phone | Link |
Bristol | 17-18, Berkeley Square Bristol, BS8 1HB United Kingdom |
+44 117 205 1387 | Bristol Network Support Services |