For small businesses located in Bristol United Kingdom, Progent provides technical support for computer systems based on UNIX or Linux or for environments that feature a mix of UNIX-family systems and Windows technology. Progent has delivered remote support to businesses in every state in the U.S. (See Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for complex infrastructure issues, plus the assistance of CISSP-accredited security engineers to help with high-level security architecture and disaster recovery planning.
Progent's remote technical support engineers represent excellent value because they are equipped with the real-world background and the sophisticated technology to resolve most information system issues quickly. Efficient support lowers immediate costs since service calls accumulate a smaller number of billable consulting minutes. Online support also eliminates the cost of sending a consultant to your location. Your company saves additionally in incidental costs by reducing or avoiding system downtime and related losses resulting from business disruption, disgruntled clients, unproductive employees, and de-focused executives.
Progent's billing policy for remote support is designed to get the most out of your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are invoiced just for the services that you actually get. Unlike many online support firms, Progent imposes no service activation fee or minimum job duration. Progent's one-minute billing unit and clean model for billing eliminate situations where quick fixes somehow end up as substantial bills. Progent's penchant for disposing of problems efficiently translates into your company saving cash.
Progent's Remote Support Technologies
Over time, Progent has fine tuned a set of customized tools and proven methodologies that promote the highest level of effectiveness for remote technical support and repair for small and midsize business IT systems. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN access allows the consultants of Progent's online support team to communicate with your company's computer system without breaching corporate security.
Progent's highly evolved customer support reporting system keeps detailed histories for all service that Progent's customers have received. Progent's authorized engineers have the benefit of the details of services rendered to each Progent customer by every Progent consultant. This archive of anomalies and solutions is stored as a quickly searchable support database that permits Progent's remote technical experts to share their experiences company-wide to make sure that the efficiency of Progent's support services improves daily. Progent's advanced certifications and working relationships with key technology companies including Cisco and Microsoft make available additional extensive support knowledge bases and permit fast access to vendors' internal product engineers so Progent's remote service specialists are able to find the most efficient solutions quickly.
Get Online UNIX, Linux, Solaris, or macOS and OS X Computer Help from Progent
To access Progent's remote support in Bristol United Kingdom or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for IT help, visit Immediate Urgent Support.
Remote Network Support Services Provided by Progent
Progent's phone-based technical service engineers have advanced credentials in a comprehensive set of products and technologies. This broad scope of capability enables Progent's consultants to manage practically any problem that may occur in a small company network. Certifications held by Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, CCVP, CCDA and CCDP.
To support businesses with multi-platform environments, Progent also provides the services of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based services available from Progent to customers in Bristol include:
Special Consulting Programs Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based support services address a wide spectrum of computer technology including system infrastructure, email systems, network and process security, UNIX/Linux and Windows integration, VMware technologies for server hardware economization and simplified management, and transitioning from older applications to the latest Windows or Linux solutions. Progent's group-based methodology for solving network issues enables quick escalation, when required, to engineers with appropriate expertise to tackle complex situations. This accelerates solutions of urgent problems, reduces network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can provide urgent online assistance for troubleshooting problems within UNIX/Linux systems powered by popular variants of UNIX such as:
Important Linux variants for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- RedHat Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the premier accreditation for network infrastructure engineers, and indicates an individual's networking skills at the expert level. Cisco qualified CCIEs know how to resolve even the most stubborn problems associated with network design, deployment, management, protection, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network administration utilities and developing workarounds or locating program patches. Cisco CCIEs represent an excellent cost-effectiveness since their depth of expertise allows them to find solutions for the most complex problems rapidly. In common instances, less qualified service providers can struggle for hours or days with the same tasks that a Cisco CCIE can resolve in a few minutes.
Few service organizations make Cisco CCIEs available to assist small and medium sized businesses. Progent offers fast phone access to a Cisco authorized CCIE so you can receive immediate help for severe network infrastructure issues that are crippling worker efficiency but are beyond the experience of your ordinary network support group or consultant. Progent's Cisco-qualified CCIE support experts can communicate with your computer system by means of the latest on-line troubleshooting tools to provide efficient, secure, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's popular family of connectivity devices such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure broadband and IS routers, wireless access points and bridges, Meraki cloud-managed APs, VoIP phones and systems, Catalyst switches, plus Virtual Private Network solutions.
Authorized MS Windows Expertise
Progent's Microsoft-expert online service experts can provide computer problem solving and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your company the expertise of consulting engineers who can help your company with a wide variety of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 planning and configuration,
MS Exchange 2016 migration, Exchange Server 2013 consulting,
Exchange 2010 management,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint 2019 design and integration, Microsoft Teams planning and integration, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration and Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online training,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide range of online desktop support such as Microsoft Windows 7 migration, preparing for to 64-bit desktop applications, integrating Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Certified System Security Consultants
Progent's certified CISSP and ISSAP network security engineers offer a range of system protection solutions to bolster the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows environment against internal or external threats or assist your business to recuperate rapidly after a damaging penetration. Security support services offered by Progent cover thorough security analysis utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; rapid recovery from malicious assaults; configuring firewalls; designing safe architectures for off-site and mobile connectivity; protecting your email infrastructure against spam and DHA attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote consulting to help businesses of any size integrate their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid architectures that combine physical IT assets along with public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than 20 years of experience providing high-level consulting expertise online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Progent offers the services of seasoned remote consulting professionals for contract IT projects that small companies frequently request. Billing rates for ongoing consulting tasks are set according to the level of expertise of the consultants required. Progent's experience with these special fields of computer technology allows clients to execute major initiatives economically and on schedule. Progent's project-based online consulting services include:
How Your Bristol United Kingdom Company Can Contact Progent's Online Support Professionals
Help Desk Expertise
Progent's Help Desk service offerings for small and midsize companies with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Standard Call Center support services are ideal for small companies who don't have the money or time to create an in-house Help Desk but who require fast response from an efficient Call Center with proficient phone assistance plus the in-depth expertise to escalate complex tasks to high-level engineers.
Progentís Help Desk sharing services allow your business to split responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution built around the leading PSA tool for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Call Center consulting services can assist you in creating an efficient new Help Desk or enhancing your current one, evaluating or enhancing Help Desk Call Center software to handle the special demands of your corporation, or adding temporary phone support personnel to supplement your existing Help Desk resources to handle high-demand situations such as software migrations, mass upgrades, or installing brand new applications.
Progent's Help Desk team of experienced network professionals provides your workers in Bristol United Kingdom immediate access to a dependable network service group with years of experience offering telephone-based support and online repair service for networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Call Center recognition as a significant contributor to business productivity, and Progent's intent is to resolve rather than just annotate technical problems.
Applications Services: Education, Customization, and Integration
Progent's Applications Consulting staff provides remote advanced engineering expertise and education in special application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and training for familiar Microsoft business applications including CRM, Office Project, Microsoft Office Word, and Microsoft Excel. For additional information concerning Progent's consulting, customization, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Mac professionals can nurture the artistic elements of Mac computing by offering phone-based help services and training in imaging, audio, and motion video. Progent's consultants can provide expertise in a large selection of Apple Mac creative tools including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with special jobs such as scanning or digitizing audio or video or configuring an audio/video post production studio.
Remote Network Monitoring Support
Progent can provide companies in Bristol United Kingdom remote network and server monitoring services based on Microsoft System Center Operations Manager network monitoring, customized by Progent for your environment so that your computer support is proactive and automated. By detecting potential problems before they cause crashes, system monitoring can ward off stressful and expensive information system crises. Progent can also utilize network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or networks powered by a combination of OS platforms.
To get in touch with Progent about urgent online expertise with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Urgent Online Help, call 1-800-993-9400, or visit Contact Progent.
Bristol Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Bristol Metro Area.
Progent locations in Bristol Metro