For small and midsize companies in Bristol United Kingdom, Progent offers support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX-family systems and Windows technology. Progent has provided online support to companies in all 50 states in the U.S. (Refer to Progent's client recommendations). Progent also offers the expertise of Cisco CCIE network specialists for challenging infrastructure issues, as well as the assistance of CISA and CISM-certified security engineers to handle high-level security architecture and disaster recovery planning.
Progent's online support services represent excellent leverage due to the fact that they have the real-world background and the sophisticated tools to solve most information system problems rapidly. Efficient support lowers immediate costs because solutions accumulate fewer billable consulting minutes. Remote help also eliminates the expense of sending an engineer to your location. Your organization saves even more with indirect costs by reducing or avoiding network outages and associated costs resulting from business discontinuity, upset customers and vendors, unproductive workers, and de-focused management.
Progent's pricing policy for remote help is structured to get the most out of your IT service dollar. Progent charges per minute for telephone-based assistance, so you owe only for the support that you actually get. In contrast to many online support companies, Progent requires no initialization fee or minimum payments. Progent's per-minute granularity and simple model for billing do away with situations where speedy. minor solutions manage to turn into large tabs. Progent's penchant for solving technical issues efficiently results in your company spending less money.
Progent's Remote Technical Support Tools
Over time, Progent has refined an array of optimized tools and proven methodologies which ensure the highest degree of effectiveness for online engineering help and repair for small company computer systems. Progent offers secure Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN technology enables the engineers of Progent's remote service group to communicate with your environment remotely without breaching network security.
Progent's proprietary technical support reporting application includes extensive histories for the service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the history of support provided to every Progent client by any Progent engineer. This database of issues and solutions is structured as a conveniently accessible internal database that allows Progent's online technical professionals to share their experiences with the whole team to ensure that the value of Progent's support improves daily. Progent's high-level certifications and close relationships with major industry leaders including Cisco and Microsoft permit access to additional massive technical support knowledge bases and allow priority response from vendors' in-house product engineers with the result that Progent's remote service experts are able to find the best resolutions in the least time.
Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's phone services in Bristol United Kingdom or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for network support, visit Immediate Urgent Support.
Phone-based Technical Support Services Provided by Progent
Progent's remote network support engineers offer certified skills in an extensive set of disciplines. This broad scope of IT skills allows Progent's consultants to handle virtually any emergency likely to take place in a small or midsize company information system. Certificates awarded to Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional, and Design Professional.
To support customers with mixed-operating system networks, Progent also provides the skills of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Remote support services provided by Progent to clients in Bristol include:
Special Support Programs Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote support services cover a wide spectrum of computer technology such as system architecture, email solutions, system and process security, UNIX/Linux and Windows coexistence, virtual server products for server hardware consolidation and simplified management, and transitioning from legacy systems to the latest MS Windows or Linux-powered solutions. Progent's group-based methodology for resolving technical problems promotes fast escalation, if necessary, to consultants with task-relevant expertise to handle challenging scenarios. This expedites solutions of urgent problems, reduces network downtime, and lowers support costs.
Progent's UNIX and Linux consultants can offer urgent online help for resolving problems affecting UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as:
Important Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco CCIE credential is the highest recognition for network professionals, and validates an individual's network technology skills at the master level. Cisco CCIEs know how to resolve even the most difficult issues encountered in network planning, installation, maintenance, security, and problem solving. Cisco qualified CCIEs operate closely with Cisco's internal engineers in isolating problems with Cisco IOS network administration tools and coming up with workarounds or identifying program patches. Cisco qualified CCIEs provide exceptional cost-effectiveness since their deep experience permits them to solve the most intractable problems quickly. In many cases, less qualified service providers can wrestle for many hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes.
Few consulting organizations make Cisco-qualified CCIEs available to support small and mid-size businesses. Progent can provide fast telephone access to a Cisco authorized CCIE so you can receive urgent support for complex network infrastructure issues that are crippling worker productivity but are not within the scope of your regular computer maintenance providers. Progent's Cisco CCIE consultants can connect to your network by means of advanced remote troubleshooting technology in order to provide fast, safe, and affordable analysis and remediation.
Progent's CCIEs offer expertise in all of Cisco's market leading selection of networking appliances including PIX Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected broadband and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst switches, plus Virtual Private Network (VPN) solutions.
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier remote support engineers can provide computer system repair and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can assist your company with a broad variety of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting,
Exchange 2010 maintenance,
SharePoint Server 2016 migration support,
SharePoint Server 2019 design and deployment, Microsoft Teams consulting, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 management and Microsoft Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad array of online PC desktop support including Windows 7 integration, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and automating workstation deployment.
CISM and CISSP Certified System Security Professionals
Progent's certified CISM and CISSP security engineers offer a variety of security services that can strengthen the defenses of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or assist you to recover rapidly following a serious breach. Security support services offered by Progent include: thorough network security evaluation utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Netcat; fast recuperation from malicious attacks; configuring firewalls; designing safe mechanisms for remote and mobile access; defending your messaging system against spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote consulting to help businesses of all sizes integrate their information networks with popular public clouds including Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that seamlessly combine local IT assets as well as public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud integration support services that include Office 365 integration with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has over 20 years of experience delivering high-level consulting services online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent offers the services of world-class remote consulting professionals for special IT projects that small businesses frequently request. Progent's charges for longer-term consulting projects are determined according to the qualifications of the consultants assigned. Progent's experience with these special areas of information technology enables customers to execute major projects within budget and on schedule. Progent's special online engineering services include:
How Your Bristol United Kingdom Company Can Contact Progent's Remote Service Professionals
Help Desk Call Center Services
Progent's Help Desk support programs for small and midsize organizations with environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk support services are intended for small organizations who lack the money or time to assemble and manage an internal Help Desk Call Center but who need fast access to a dependable Help Desk Call Center with proficient telephone support as well as the available expertise to escalate the most challenging trouble tickets to high-level consultants.
Progentís Help Desk sharing services allow your IT organization to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of veteran technical support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution built around the top professional services automation tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Call Center consulting support can aid you in establishing an effective new Help Desk Call Center or enhancing your existing organization, evaluating or modifying Call Center application software to meet the special needs of your corporation, or adding temporary phone support personnel to work with your internal Help Desk resources during unusually busy events such as software transitions, major upgrades, or rolling out new applications.
Progent's Call Center team of seasoned network professionals offers your clients in Bristol United Kingdom quick access to an efficient network service resource with years of experience delivering phone help and online repair service for IT systems that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk Call Center recognition as a major contributor to company success, and Progent's goal is to fix instead of simply track technical issues.
Business Applications Services: Education, Custom Development, and Integration
Progent's Applications Experts Group offers online advanced engineering expertise and training in key application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting expertise, custom development, and education for Microsoft business applications including Microsoft CRM, Microsoft Project, Word, and MS Excel. To learn additional information on Progent's consulting, custom development, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Mac experts can promote the imaginative facets of Apple Mac systems by delivering phone-based consulting services and education in graphics, sound, and video. Progent's support professionals offer expertise in a large selection of Macintosh creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with common projects such as scanning or digitizing audio or video or putting together an audio/video post production studio.
Remote Network and Server Monitoring Support
Progent offers companies in Bristol United Kingdom remote network monitoring services based on MS Operations Manager network monitoring and reporting, customized by Progent to suit your business so your computer maintenance is proactive rather than reactive. By anticipating possible trouble spots before they result in full-scale emergencies, proactive monitoring can avoid stressful and costly service crises. Progent can also provide help with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or systems powered by a mix of OS platforms.
To get in touch with Progent about emergency remote expertise with UNIX/Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or visit Contact Progent.
Bristol Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Bristol Metro Area.
Progent locations in Bristol Metro