For small and midsize businesses in Bristol United Kingdom, Progent offers help for computer systems powered by UNIX or Linux or for environments that feature a combination of UNIX and Microsoft Windows platforms. Progent has provided online support to companies in every state in the U.S. (See Progent's client testimonials). Progent also can furnish the expertise of CCIE-qualified engineers for complex connectivity issues, plus the services of CISA and CISM-accredited security consultants to help with advanced security architecture and business continuity preparedness.
Progent's online support services offer excellent leverage due to the fact that they have the real-world experience and the sophisticated tools to resolve the majority of network problems quickly. Efficient support reduces direct expenses since service calls accumulate fewer billable consulting minutes. Online support also avoids the expense of dispatching a consultant to your site. Your company saves even more with indirect costs by minimizing or eliminating system downtime and related costs resulting from business disruption, disgruntled customers and vendors, idle workers, and distracted executives.
Progent's pricing model for remote support is designed to maximize the impact of your IT service investment. Progent bills per minute for phone assistance, so you owe only for the support that you actually get. In contrast to typical remote service organizations, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute granularity and clean model for pricing avoid scenarios where fast repairs manage to end up as big invoices. Progent's skill at solving technical issues quickly results in your business conserving cash.
Progent's Online Technical Support Technologies
Over time, Progent has developed a set of optimized technologies and proven methodologies that allow the highest level of effectiveness for online technical support and troubleshooting for small business computer systems. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN connectivity enables the staff of Progent's online support team to communicate with your network without breaching network security.
Progent's powerful customer support reporting system maintains thorough histories of the service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the specifics of all help delivered to every Progent customer by any Progent engineer. This history of issues and responses is structured as a readily accessible internal knowledge base that enables Progent's online technical experts to share their experiences with the whole team to make sure that the quality of Progent's support improves daily. Progent's advanced accreditations and close relationships with important vendors including Cisco and Microsoft make available additional massive support knowledge bases and permit fast response from vendors' internal product engineers with the result that Progent's remote service experts are able to determine optimal resolutions promptly.
Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's remote support in Bristol United Kingdom or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for network support, go to Immediate Emergency Support.
Online Support Services Available from Progent
Progent's remote network support professionals possess advanced credentials in an extensive set of technologies. This broad scope of technical skills permits Progent's engineers to address almost any crisis that may occur in a small or midsize business network. Certificates held by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To provide assistance to businesses with mixed-operating system environments, Progent also offers the services of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.
Phone-based support provided by Progent to clients in Bristol include:
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UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services cover a broad array of computer technology such as network infrastructure, email solutions, network and operational security, UNIX and Windows coexistence, VMware technologies for server consolidation and easy management, and migration from older systems to current MS Windows or Linux-powered environments. Progent's team-based methodology for solving network issues enables quick escalation, when required, to engineers with appropriate experience to tackle challenging scenarios. This accelerates solutions of critical problems, reduces lost productivity, and cuts service expense.
Progent's UNIX and Linux support engineers can offer urgent online assistance for diagnosing anomalies within UNIX/Linux networks based on leading derivatives of UNIX such as:
- Apple macOS and OS X
- Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- BSD
- SCO UNIX
- Silicon Graphics IRIX
Important Linux variants for which Progent offers expertise include:
- RedHat Linux
- SUSE Linux
- Debian-GNU
- Slackware Linux
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Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier recognition for network infrastructure engineers, and indicates an individual's network technology skills at the expert level. CCIEs can handle the most stubborn challenges occurring in network infrastructure planning, deployment, maintenance, protection, and repair. Cisco CCIEs can cooperate closely with Cisco's internal engineers in analyzing problems with Cisco IOS network administration utilities and coming up with workarounds or locating program patches. Cisco qualified CCIEs are an excellent value because their deep expertise enables them to find solutions for the most intractable problems rapidly. In many instances, less experienced consultants can struggle for hours or even days with identical problems that a Cisco-qualified CCIE can resolve in minutes.
Few support firms make Cisco-qualified CCIEs available to help small and medium sized companies. Progent offers fast phone contact with a Cisco authorized CCIE so you can get immediate support for severe network issues that are hurting business efficiency but are beyond the comfort zone of your ordinary network support providers. Progent's Cisco-qualified CCIE consultants can tie into your network via sophisticated remote troubleshooting tools in order to provide efficient, safe, and economical diagnosis and repair.
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's market leading selection of infrastructure appliances such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure high-speed and integrated services routers, wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst Series switches, as well as VPN technology.
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Authorized MS Windows Experts
Progent's Microsoft-premier remote service professionals can provide computer system repair and consulting help for all Microsoft server products. Progent is a Microsoft Partner and can offer your organization the assistance of consulting professionals who can help your company with a broad range of technology support services including Microsoft Windows Server 2022 solution design and migration consulting,
Windows Server 2019 expertise,
Microsoft Windows Server 2016 migration and cloud integration solutions,
Windows Server 2012 R2 migration expertise,
Windows Server 2008 R2 migration (help, assistance,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment support,
SharePoint 2019 planning and configuration, Microsoft Teams migration expertise, Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration and Office Communications Server troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online planning,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a full array of online desktop services such as Windows 11 migration help and designing and deploying Microsoft 365 cloud environments for Windows desktops.
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CISSP, ISSAP, and CISM Certified Network Security Specialists
Progent's certified CISM and CISSP security consultants can provide a variety of security solutions to improve the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against internal or external threats or assist your company to recuperate quickly after a damaging breach. Security services available from Progent cover thorough network security audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick cleanup after malicious attacks; setting up firewalls; establishing secure architectures for remote and mobile access; securing your email system from spam and DHA attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert online support to help businesses of all sizes connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to design and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that combine local resources along with cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of public cloud migration services that include Microsoft 365 Exchange Online integration with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of background delivering high-level consulting services remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
Special Support Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for special IT projects that small businesses frequently request. Progent's rates for ongoing consulting projects are set according to the qualifications of the consultants required. Progent's background in these important fields of information technology enables clients to complete major initiatives economically and on time. Progent's special remote engineering solutions include:
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Help Desk Call Center Services
Progent's Help Desk programs for small companies with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk services are well suited for small businesses who lack the resources to assemble and manage an in-house Help Desk but who require fast communication with a reliable Call Center with proficient phone support plus the in-depth expertise to escalate the most challenging trouble tickets to high-level engineers.
Progent's Help Desk sharing services make it possible for your business to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progent's shared Help Desk service is an advanced service desk solution based on the top professional services automation (PSA) tool for managing service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Call Center consulting expertise can support you in establishing an effective new Call Center or improving your established one, evaluating or enhancing Call Center software products to address the special needs of your company, or providing temporary online staff to reinforce your in-house Help Desk resources during high-demand scenarios such as software migrations, major upgrades, or rolling out new business software.
Progent's Call Center team of experienced network professionals offers your workers in Bristol United Kingdom rapid contact with a large support group with substantial background offering phone help and online diagnostics for IT systems powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Call Center recognition as a key driver of business productivity, and Progent's policy is to fix instead of just report network problems.
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Applications Support: Education, Programming, and Problem Solving
Progent's Applications Consulting Team provides phone-based professional consulting expertise and education in key application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and training for Microsoft business applications including Microsoft CRM, Microsoft Office Project, Word, and Microsoft Excel. To read additional information about Progent's consulting, custom programming, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Mac experts can nurture the artistic facets of Mac computing by delivering phone-based help services and training in imaging, audio, and video. Progent's support professionals can provide help in a range of Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with common jobs like capturing or digitizing audio or video or integrating an audio/video post production lab.
Remote Network and Server Monitoring Services
Progent offers companies in Bristol United Kingdom online network and server monitoring services centered around MS System Center Operations Manager network monitoring, adapted by Progent to fit your business so that your IT support is proactive rather than reactive. By detecting emerging problems before they grow into full-scale emergencies, system monitoring can ward off inconvenient and expensive service failures. Progent can also utilize network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or environments that incorporate a variety of platforms.
How Your Bristol United Kingdom Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency online help with UNIX, Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.
Bristol Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Bristol Metro Area.
Progent locations in Bristol Metro