For small and midsize companies located in Bristol United Kingdom, Progent offers support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX and Microsoft Windows platforms. Progent has provided remote troubleshooting to companies in all 50 states in the United States. (Refer to Progent's client testimonials). In addition, Progent can furnish the consultation Cisco CCIE-certified network specialists for challenging infrastructure issues, plus the assistance of CISA and CISSP-certified security engineers to help with high-level security design and disaster recovery planning.
Progent's remote support engineers represent exceptional value due to the fact that they are equipped with the practical experience and the advanced tools to resolve the majority of information system problems quickly. Efficient support lowers immediate expenses since service calls accumulate fewer billable consulting minutes. Remote help also eliminates the expense of sending an engineer to your site. Your organization benefits even more with indirect costs by reducing or eliminating network outages and related losses resulting from business discontinuity, upset clients, idle employees, and de-focused management.
Progent's pricing model for online support is structured to get the most out of your network support dollar. Progent bills on a per-minute basis for phone consulting, so you pay only for the services that you receive. In contrast to many online service companies, Progent imposes no startup fee or minimum payments. Progent's per-minute granularity and clean model for pricing save you from scenarios where quick solutions somehow end up as large bills. Progent's skill at handling technical issues efficiently translates into your business saving money.
Progent's Online Support Tools
Over the years, Progent has developed an arsenal of customized tools and proven methodologies that ensure the highest degree of efficiency for remote consulting and troubleshooting for small company computer systems. Progent provides safe VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN access allows the staff of Progent's remote service group to access your system remotely without compromising network security.
Progent's powerful customer support database system stores detailed histories of the support that Progent's clients have been provided. Progent's staff consultants have the benefit of the records of all help delivered to every Progent customer by every Progent consultant. This archive of anomalies and resolutions is structured as a quickly retrievable support knowledge base that permits Progent's online technical engineers to communicate their experiences with the whole team to make sure that the value of Progent's technical support improves daily. Progent's advanced certifications and working relationships with key technology companies including Cisco and Microsoft permit access to other massive support knowledge bases and allow fast access to vendors' internal engineering staff so Progent's online service specialists can determine optimal solutions in the least time.
Get Remote UNIX/Linux, Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's phone support in Bristol United Kingdom or to learn additional information about Progent's phone support programs, contact Progent at
Phone-based Network Support Services Provided by Progent
Progent's remote technical service experts possess advanced credentials in an extensive set of disciplines. This wide range of technical skills enables Progent's consultants to resolve practically any emergency likely to occur in a small or midsize business network. Certificates held by Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional, CCDA and CCDP.
To support customers with multi-platform environments, Progent also provides access to consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional engineers.
Online technical services available from Progent to companies in Bristol include:
Progent's UNIX and Linux support engineers can offer emergency phone-based help for resolving problems affecting UNIX, Linux, or Solaris networks powered by popular versions of UNIX such as:
Progent in addition can deliver a broad range of remote desktop support such as Windows 7 migration help, moving to 64-bit desktop software, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
Progent’s Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progent’s shared Help Desk service is a collaborative service desk solution based on the top professional services automation platform for managing service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Call Center consulting services can assist you in creating an efficient new Help Desk Call Center or improving your existing one, identifying or enhancing Call Center application software to handle the special requirements of your business, or adding occasional online staff to work with your internal Help Desk group during high-demand events like software migrations, mass updates, or installing new business software.
Progent's Help Desk Call Center staff of seasoned network consultants offers your clients in Bristol United Kingdom fast assistance from a dependable support resource with years of experience providing telephone-based help and remote diagnostics for computer environments powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk Call Center the reputation as a major enabler of company performance, and Progent's goal is to resolve and not merely report technical issues.
Progent's Mac professionals can support the artistic components of Apple Mac systems by providing phone-based consulting services and education in imaging, audio, and motion video. Progent's support professionals can provide help in a range of Apple Mac programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with specific projects like scanning or digitizing audio or video or building an audio/video post production studio.
Remote Network Monitoring Services
Progent offers companies in Bristol United Kingdom remote network and server monitoring services based on MS Operations Manager network monitoring, adapted by Progent to fit your business so your IT maintenance is proactive rather than reactive. By exposing emerging issues before they evolve into downtime, remote monitoring can ward off stressful and expensive network crises. Progent can also deploy network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or environments that support a combination of OS platforms.
Bristol Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Bristol Metro Area.
City | Address | Phone | Link |
Bristol | 17-18, Berkeley Square Bristol, BS8 1HB United Kingdom |
+44 117 205 1387 | Bristol Network Support Services |