Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to work its way through a target network. For this reason, ransomware assaults are typically launched on weekends and at night, when IT personnel may take longer to recognize a penetration and are less able to organize a rapid and coordinated response. The more lateral movement ransomware can achieve inside a victim's system, the more time it will require to recover basic operations and scrambled files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to help you to take the urgent first step in responding to a ransomware assault by stopping the bleeding. Progent's online ransomware expert can assist businesses in the Bristol area to locate and quarantine breached devices and protect clean assets from being compromised.

If your system has been penetrated by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Offered in Bristol
Current strains of crypto-ransomware like Ryuk, Maze, Netwalker, and Nephilim encrypt online data and infiltrate any available backups. Data synchronized to the cloud can also be impacted. For a vulnerable network, this can make automated recovery nearly impossible and effectively sets the datacenter back to square one. So-called Threat Actors (TAs), the hackers behind a ransomware attack, insist on a settlement payment in exchange for the decryptors needed to recover encrypted data. Ransomware assaults also attempt to exfiltrate information and hackers demand an extra ransom for not publishing this data on the dark web. Even if you are able to rollback your system to an acceptable date in time, exfiltration can pose a major issue depending on the sensitivity of the downloaded information.

The restoration process after a ransomware attack has a number of distinct phases, most of which can be performed concurrently if the recovery workgroup has a sufficient number of people with the necessary skill sets.

  • Quarantine: This urgent first response requires arresting the lateral spread of ransomware within your network. The longer a ransomware assault is allowed to run unchecked, the longer and more expensive the restoration effort. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline staffed by seasoned ransomware response engineers. Containment activities include isolating infected endpoint devices from the rest of network to restrict the contagion, documenting the environment, and protecting entry points.
  • Operational continuity: This covers bringing back the network to a basic useful level of functionality with the shortest possible delay. This process is usually the highest priority for the victims of the ransomware assault, who often perceive it to be an existential issue for their business. This project also demands the widest range of technical abilities that cover domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and mobile phones, databases, productivity and line-of-business applications, network topology, and protected remote access. Progent's recovery team uses advanced workgroup platforms to coordinate the complex recovery process. Progent understands the importance of working rapidly, tirelessly, and in concert with a customer's management and network support group to prioritize tasks and to put essential services back online as quickly as feasible.
  • Data restoration: The effort necessary to restore files damaged by a ransomware assault varies according to the condition of the network, the number of files that are affected, and which recovery techniques are needed. Ransomware assaults can destroy pivotal databases which, if not gracefully closed, may have to be rebuilt from the beginning. This can apply to DNS and Active Directory databases. Exchange and Microsoft SQL Server rely on AD, and many manufacturing and other business-critical platforms are powered by Microsoft SQL Server. Often some detective work could be required to find undamaged data. For instance, non-encrypted Outlook Email Offline Folder Files may have survived on employees' PCs and notebooks that were not connected during the assault.
  • Setting up modern antivirus/ransomware defense: Progent's Active Security Monitoring gives small and mid-sized companies the advantages of the identical anti-virus tools deployed by some of the world's largest corporations such as Walmart, Citi, and NASDAQ. By providing in-line malware blocking, detection, containment, repair and analysis in a single integrated platform, Progent's ASM reduces total cost of ownership, simplifies administration, and expedites recovery. The next-generation endpoint protection (NGEP) built into in ProSight ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Read about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating ransom settlements with hackers. This requires working closely with the victim and the insurance carrier, if there is one. Activities consist of determining the kind of ransomware involved in the attack; identifying and establishing communications the hacker; testing decryption capabilities; deciding on a settlement amount with the victim and the insurance provider; negotiating a settlement and schedule with the hacker; checking adherence to anti-money laundering (AML) sanctions; overseeing the crypto-currency payment to the hacker; acquiring, learning, and operating the decryption utility; troubleshooting decryption problems; building a pristine environment; remapping and reconnecting drives to match exactly their pre-encryption condition; and restoring physical and virtual devices and services.
  • Forensics: This process is aimed at discovering the ransomware assault's progress throughout the targeted network from start to finish. This audit trail of the way a ransomware assault progressed within the network helps you to assess the damage and brings to light weaknesses in security policies or work habits that need to be corrected to prevent future breaches. Forensics entails the review of all logs, registry, Group Policy Object, Active Directory, DNS, routers, firewalls, scheduled tasks, and basic Windows systems to detect changes. Forensics is commonly assigned a high priority by the insurance provider. Because forensic analysis can take time, it is essential that other important recovery processes like business continuity are pursued concurrently. Progent has an extensive roster of information technology and security professionals with the skills required to perform the work of containment, operational continuity, and data recovery without interfering with forensics.
Progent's Qualifications
Progent has provided remote and onsite network services across the United States for more than 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of SBEs includes professionals who have been awarded advanced certifications in core technology platforms such as Cisco infrastructure, VMware, and major distributions of Linux. Progent's cybersecurity consultants have earned industry-recognized certifications including CISA, CISSP, and GIAC. (Refer to Progent's certifications). Progent also has top-tier support in financial management and ERP applications. This breadth of skills gives Progent the ability to identify and consolidate the surviving parts of your network after a ransomware assault and rebuild them rapidly into a functioning system. Progent has worked with leading insurance providers including Chubb to assist organizations recover from ransomware attacks.

Contact Progent for Ransomware Cleanup Services in Bristol
For ransomware cleanup expertise in the Bristol area, phone Progent at 800-462-8800 or go to Contact Progent.



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    Remote 24x7 monitoring, proactive alerts, and actionable reports are vital to preserving the health of your network and eliminating unnecessary and costly disruptions. Remote Monitoring and Management (RMM) technology has progressed so far that businesses of any size can get a degree of protection that was once reserved for large enterprises. Progent can provide a variety Remote Monitoring and Management options delivered as economical service packages created to assist your company to detect and resolve a an array of IT network problems before they get big enough to hurt your business.

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