Ransomware Hot Line: 800-993-9400

24x7 Remote Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way across a target network. Because of this, ransomware assaults are typically launched on weekends and late at night, when support personnel may be slower to recognize a break-in and are less able to organize a rapid and forceful response. The more lateral progress ransomware is able to achieve inside a victim's system, the longer it takes to recover core operations and damaged files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to assist you to complete the urgent first step in mitigating a ransomware attack by stopping the bleeding. Progent's online ransomware expert can help organizations in the Bristol area to locate and isolate breached devices and protect undamaged resources from being compromised.

If your system has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-993-9400.

Progent's Ransomware Response Services Available in Bristol
Modern variants of ransomware like Ryuk, Maze, Netwalker, and Nephilim encrypt online files and invade any available backups. Data synchronized to the cloud can also be impacted. For a vulnerable network, this can make system restoration almost impossible and effectively throws the datacenter back to square one. So-called Threat Actors (TAs), the cybercriminals behind a ransomware assault, demand a settlement payment in exchange for the decryption tools needed to recover scrambled files. Ransomware assaults also attempt to exfiltrate information and TAs demand an additional ransom for not publishing this information or selling it. Even if you are able to rollback your system to a tolerable date in time, exfiltration can pose a major problem according to the nature of the downloaded information.

The recovery process after a ransomware penetration has a number of distinct stages, most of which can be performed concurrently if the response workgroup has a sufficient number of people with the necessary skill sets.

  • Containment: This urgent initial step requires arresting the sideways spread of the attack within your network. The longer a ransomware assault is permitted to go unrestricted, the more complex and more costly the recovery effort. Recognizing this, Progent maintains a 24x7 Ransomware Hotline staffed by seasoned ransomware recovery engineers. Quarantine processes include isolating infected endpoints from the rest of network to minimize the spread, documenting the IT system, and securing entry points.
  • Operational continuity: This involves bringing back the IT system to a basic useful degree of capability with the least delay. This effort is typically at the highest level of urgency for the targets of the ransomware assault, who often perceive it to be a life-or-death issue for their company. This project also demands the broadest range of technical abilities that cover domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and mobile phones, databases, office and mission-critical apps, network architecture, and safe endpoint access management. Progent's ransomware recovery team uses advanced workgroup tools to organize the complex restoration process. Progent understands the importance of working quickly, continuously, and in unison with a client's managers and IT staff to prioritize activity and to put vital services on line again as quickly as possible.
  • Data restoration: The effort necessary to recover files impacted by a ransomware assault varies according to the state of the systems, the number of files that are affected, and what restore methods are needed. Ransomware assaults can take down key databases which, if not carefully closed, might need to be rebuilt from scratch. This can include DNS and AD databases. Exchange and Microsoft SQL Server rely on Active Directory, and many ERP and other business-critical applications are powered by SQL Server. Often some detective work may be required to locate clean data. For example, non-encrypted OST files may exist on employees' desktop computers and notebooks that were not connected during the assault.
  • Implementing advanced antivirus/ransomware protection: Progent's ProSight Active Security Monitoring offers small and mid-sized companies the benefits of the identical AV technology implemented by some of the world's largest corporations including Netflix, Visa, and Salesforce. By delivering in-line malware filtering, classification, mitigation, restoration and forensics in one integrated platform, ProSight ASM reduces total cost of ownership, simplifies management, and expedites recovery. The next-generation endpoint protection engine incorporated in Progent's ProSight ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Find out about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
  • Negotiating a settlement with the threat actor (TA): Progent has experience negotiating ransom settlements with threat actors. This requires working closely with the victim and the cyber insurance carrier, if there is one. Activities consist of determining the kind of ransomware used in the assault; identifying and making contact with the hacker; testing decryption tool; budgeting a settlement with the victim and the insurance provider; negotiating a settlement amount and schedule with the TA; checking adherence to anti-money laundering regulations; overseeing the crypto-currency transfer to the hacker; acquiring, reviewing, and using the decryption utility; troubleshooting failed files; building a pristine environment; mapping and connecting datastores to reflect exactly their pre-encryption state; and restoring physical and virtual devices and services.
  • Forensics: This activity is aimed at uncovering the ransomware attack's storyline throughout the network from beginning to end. This history of the way a ransomware attack progressed within the network assists you to assess the impact and brings to light vulnerabilities in policies or work habits that need to be corrected to avoid future break-ins. Forensics involves the review of all logs, registry, GPO, Active Directory, DNS servers, routers, firewalls, schedulers, and basic Windows systems to check for variations. Forensics is commonly assigned a top priority by the cyber insurance carrier. Because forensics can be time consuming, it is essential that other key activities such as operational continuity are pursued in parallel. Progent maintains a large roster of IT and security professionals with the skills needed to carry out activities for containment, operational resumption, and data restoration without interfering with forensic analysis.
Progent's Background
Progent has provided remote and on-premises IT services across the U.S. for over two decades and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's team of SBEs includes consultants who have earned high-level certifications in foundation technologies including Cisco infrastructure, VMware virtualization, and major Linux distros. Progent's cybersecurity consultants have earned industry-recognized certifications such as CISA, CISSP, and GIAC. (See Progent's certifications). Progent also has top-tier support in financial and Enterprise Resource Planning software. This breadth of skills allows Progent to identify and consolidate the surviving parts of your network following a ransomware assault and rebuild them quickly into a viable network. Progent has worked with top insurance providers including Chubb to assist organizations recover from ransomware assaults.

Contact Progent for Ransomware System Restoration Consulting Services in Bristol
For ransomware recovery consulting services in the Bristol area, call Progent at 800-993-9400 or visit Contact Progent.



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    Progent's pricing model is to bill for phone support and on-site help per minute. As a result, you are billed only for received support. Progent does not demand a higher rate for off-hours or priority support, and within California or in areas where Progent offers on-premises service, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no minimum fee and asks no monthly commitment for services delivered during regular working hours. Many service firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's small granularity eliminates big invoices for fast fixes so you will not be forced to permit less critical problems to fester.

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    Progent's veteran team of IT consultants and application experts have years of background delivering remote and onsite assistance for organizations of all sizes who want to integrate Android phones into their information networks so that users can communicate and collaborate from virtually anywhere. Progent has the breadth of skills to resolve network issues that involve multiple manufacturers and that entail a combination of legacy and up-to-date information technology. Progent provides affordable online expertise to assist you with any stage of planning, configuring, managing and maintaining your BYOD environment. Progent can provide occasional support to help you to handle particularly stubborn technical issues, or Progent can provide comprehensive project management support to help you finish strategic network projects on time and within budget. Progent can assist with local, cloud-centric, or hybrid networks and offers expertise with all major operating systems, apps, management tools and network infrastructure. Progent also offers specialized group or individual classes to show you how to manage and operate Android phones and tablets to maximize their business value.

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    Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that enables Amazon sellers to improve the efficiency of their operations by automating key sales functions including listings, orders, payments, inbound and outbound fulfillment, and reports. By tapping into Amazon's extensive online selling environment and automating their sales processes, merchants can broaden their market, lower their operating costs, accelerate response time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service consultants can work with your development team and provide application programming, workflow integration, project management support, and mentoring to help you shorten development time and get to market quickly.

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    SQL Server 2014 incorporates major enhancements in critical areas such as speed, uptime, security, and cloud readiness. Microsoft SQL Server 2014 is the first release of SQL Server that incorporates in-memory capability that operates seamlessly across all types of applications including Online Transaction Processing (OLTP), data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can deliver cost-effective remote and on-premises services including system design, deployment, management, troubleshooting, and software development services to enable businesses of any size to achieve maximum business value from their SQL Server 2014 investment.

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