Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way across a target network. Because of this, ransomware attacks are typically unleashed on weekends and late at night, when support personnel may take longer to recognize a penetration and are least able to mount a rapid and coordinated response. The more lateral movement ransomware can make inside a target's network, the more time it takes to restore basic IT services and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to assist organizations to complete the time-critical first step in responding to a ransomware attack by putting out the fire. Progent's online ransomware engineers can help organizations in the Bristol metro area to locate and quarantine breached servers and endpoints and protect undamaged assets from being compromised.

If your system has been penetrated by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Available in Bristol
Current variants of ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online data and attack any available backups. Files synchronized to the cloud can also be corrupted. For a vulnerable environment, this can make automated restoration nearly impossible and effectively knocks the datacenter back to square one. So-called Threat Actors (TAs), the cybercriminals responsible for ransomware attack, demand a settlement fee in exchange for the decryption tools required to unlock encrypted files. Ransomware attacks also try to exfiltrate information and hackers require an additional ransom for not publishing this information on the dark web. Even if you can restore your system to an acceptable date in time, exfiltration can pose a major issue according to the sensitivity of the stolen information.

The recovery process after a ransomware penetration involves several crucial phases, the majority of which can be performed in parallel if the recovery team has enough members with the necessary skill sets.

  • Quarantine: This urgent initial step involves blocking the lateral progress of the attack across your IT system. The longer a ransomware assault is allowed to go unchecked, the longer and more costly the restoration process. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline monitored by seasoned ransomware response experts. Containment activities include cutting off affected endpoints from the network to restrict the contagion, documenting the environment, and protecting entry points.
  • System continuity: This covers bringing back the IT system to a basic acceptable level of capability with the shortest possible downtime. This effort is usually the highest priority for the targets of the ransomware attack, who often see it as an existential issue for their company. This activity also requires the widest array of IT skills that cover domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and smart phones, databases, office and mission-critical applications, network architecture, and protected remote access. Progent's ransomware recovery experts use state-of-the-art workgroup tools to organize the complex restoration process. Progent understands the importance of working quickly, tirelessly, and in unison with a customer's managers and IT group to prioritize tasks and to get essential resources on line again as quickly as feasible.
  • Data restoration: The effort required to restore files impacted by a ransomware attack varies according to the condition of the systems, how many files are encrypted, and which restore techniques are needed. Ransomware assaults can destroy critical databases which, if not gracefully closed, might need to be rebuilt from the beginning. This can apply to DNS and Active Directory (AD) databases. Exchange and Microsoft SQL Server rely on Active Directory, and many manufacturing and other mission-critical applications are powered by Microsoft SQL Server. Often some detective work could be needed to find undamaged data. For instance, undamaged OST files (Outlook Email Offline Folder Files) may exist on employees' desktop computers and notebooks that were not connected during the assault. Progent's Altaro VM Backup experts can assist you to utilize immutable backup for cloud storage, allowing tamper-proof data while under the defined policy so that backup data cannot be modified or deleted by any user including administrators or root users. Immutable storage adds another level of security and restoration ability in case of a successful ransomware attack.
  • Setting up modern AV/ransomware protection: Progent's ProSight ASM uses SentinelOne's machine learning technology to offer small and medium-sized companies the advantages of the same AV technology used by many of the world's largest enterprises such as Walmart, Citi, and NASDAQ. By delivering real-time malware blocking, identification, containment, restoration and analysis in a single integrated platform, ProSight Active Security Monitoring reduces TCO, streamlines administration, and expedites recovery. SentinelOne's next-generation endpoint protection (NGEP) built into in ProSight ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Read about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent has experience negotiating ransom settlements with threat actors. This calls for close co-operation with the victim and the cyber insurance carrier, if there is one. Activities consist of establishing the type of ransomware involved in the assault; identifying and establishing communications the hacker; testing decryption capabilities; deciding on a settlement with the victim and the insurance carrier; negotiating a settlement and timeline with the TA; checking compliance with anti-money laundering (AML) sanctions; carrying out the crypto-currency payment to the hacker; acquiring, reviewing, and using the decryption tool; debugging failed files; creating a pristine environment; mapping and reconnecting drives to match precisely their pre-encryption condition; and recovering computers and software services.
  • Forensics: This activity involves discovering the ransomware attack's storyline across the network from beginning to end. This history of how a ransomware assault progressed within the network helps you to evaluate the damage and highlights gaps in security policies or processes that need to be corrected to avoid later break-ins. Forensics entails the examination of all logs, registry, Group Policy Object, AD, DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to detect anomalies. Forensics is usually assigned a high priority by the insurance carrier. Since forensic analysis can be time consuming, it is essential that other important recovery processes like business resumption are performed concurrently. Progent has an extensive team of IT and security professionals with the knowledge and experience required to carry out activities for containment, business resumption, and data restoration without disrupting forensics.
Progent's Qualifications
Progent has delivered remote and on-premises network services throughout the United States for more than 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts includes professionals who have earned high-level certifications in foundation technologies such as Cisco networking, VMware virtualization, and major Linux distros. Progent's data security consultants have earned prestigious certifications such as CISM, CISSP, and GIAC. (See Progent's certifications). Progent also has top-tier support in financial management and ERP application software. This scope of skills allows Progent to salvage and integrate the undamaged parts of your network after a ransomware attack and rebuild them rapidly into a viable network. Progent has collaborated with leading cyber insurance providers including Chubb to help businesses clean up after ransomware attacks.

Contact Progent for Ransomware Recovery Consulting Services in Bristol
For ransomware system recovery expertise in the Bristol metro area, call Progent at 800-462-8800 or visit Contact Progent.



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    Cisco Firewalls Onsite Technical Support

    Cisco's PIX 500 Series firewalls have been discontinued and Cisco might not offer support these legacy devices. Progent continues to offer consulting support for Cisco's PIX 500 Series firewalls to help you with maintenance and Progent can also help you determine whether to move up to more current firewall technology from Cisco. Progent's Cisco-certified experts can help your company plan and implement a smooth migration to Cisco ASA 5500-X Series firewalls based on leading practices.

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    Lync 2013, now called Skype for Business, allows businesses of all sizes to build a centrally managed and protected communications environment that permits the modern Bring-Your-Own-Device computing style with IM, presence, web conferencing with application sharing, and both IP and PSTN telephony across a broad assortment of desktop and handheld devices. Progent's Microsoft-certified Lync 2013 experts and network integrators can help you to assess the advantages of Lync 2013, create an in-house, cloud-based (with Lync Online) or mixed model appropriate for your present and long-term plans, deploy Lync 2013 in a way that expedites your ROI, and deliver custom webinar and on-premises training to your IT staff and users. Progent has expertise in critical pieces of a Lync 2013 solution that include Windows Server, SQL Server Express and Exchange, and Progent can help your organization to combine Lync 2013 with key Microsoft 365 applications such as Outlook clients and PowerPoint.

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    Progent's seasoned ransomware recovery experts can help your business to restore a network victimized by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim.

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    Progent can assist you to plan and manage cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid network models that utilize local IT assets along with one or more public clouds. To assist you to incorporate public cloud services with networks, Progent offers a variety of cloud integration support services that include Microsoft Azure enterprise hybrid cloud planning and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service development and debugging. Progent has 20 years of experience delivering advanced consulting services online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.

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    Progent is an authorized Hornetsecurity/Altaro partner and can design, install, and manage an implementation of 365 Total Backup to back up and restore your Microsoft 365 user and group mailboxes, files residing within your company's OneDrive Accounts and SharePoint Document Libraries, Teams Chats, plus files on Windows-powered endpoints.

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    Progent's Microsoft-certified engineers can help you plan, document, carry out, manage, and repair a system-wide move to 64-bit server and client OS software and applications. Progent can help you test your 64-bit environment to verify that it supports all of the key 32-bit programs that you want to retain as well as the new 64-bit editions of software you wish to install.

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  • Custom Access Coder
    Web Programmer

    For custom program development, Progent can provide software design consultants to write business applications in areas such as commercial transaction webs, web site design, Microsoft Dynamics packages such as Great Plains Software accounting system, and specialized management reports produced by Crystal Reports, Access Report, or FRx Reports. Progent's consultants can use Microsoft IIS to build custom eCommerce applications powered by Microsoft ASP.NET. Also, Progent can provide experts in a wide array of custom software development environments including SQL Server and Delphi. For custom e-Commerce programming, Progent also offers expertise in custom Microsoft Access, custom Visual Basic, custom Excel, and any other specialized development based on any Microsoft development platform.

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    Progent's Microsoft-certified experts can provide computer support and IT consulting services for Microsoft .NET Servers and applications and for Windows Server 2012, 2008 and 2003. Progent's consulting team can show you how to design, integrate, maintain and manage the entire suite of Windows .NET Servers including Microsoft SQL Server 2012, Microsoft ISA Server, Microsoft Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, Microsoft SharePoint Server, Hyper-V, Microsoft Lync Server, Project Server, and Microsoft System Center Operations Manager.

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  • Windows Server 2000 Migration Consultants Microsoft Windows 2000 Integration
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  • Microsoft 365 hybrid solutions for Exchange Online Support Services
    Hybrid Configuration Wizard IT Consultant

    Microsoft 365 Exchange Online lets you utilize cloud-resident servers, mailboxes and other email components to reduce capital expense and administrative hassle. You can deploy Microsoft 365 Exchange Online to run all your Exchange mailboxes, or you can set up a hybrid solution that incorporates on-premises as well as cloud-resident mailboxes. Progent's Microsoft-certified consultants offer budget-friendly remote support to assist your small businesses to evaluate the potential advantages of Exchange Online, plan a solution that aligns with your business needs and IT budget, carry out a non-disruptive move from your existing Exchange organization to one that incorporates Exchange Online, train your IT staff and users, and deliver ongoing consulting and technical support.

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    Progent provides nationwide online help and troubleshooting services for businesses that operate Apple macOS and OS X networks or whose IT systems feature a combination of Apple Mac and Microsoft Windows products. Progent's consultants offer Apple macOS and OS X users a variety of services including desktop assistance, migration to the latest version of macOS from legacy editions of macOS or OS X, plus help with Mac application software. Progent's specialists in Apple technology can also help you with Apple iPhone and Apple iPad support, or moving to iCloud. Remote IT help provides optimum leverage for your IT budget by preserving client productivity and shortening the time charged for computer repair services. Sophisticated online support technology and skilled technicians and consultants allow Progent to handle the majority of network problems without squandering time and expense by traveling to your site. In the vast majority of situations your IT problems can be remediated by telephone or via a combination of phone help and online network analysis. Progent can make available Cisco certified CCIE network engineers and CISA and CISM certified security professionals to assist with the toughest network problems.

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    Progent's Microsoft-certified consultants can provide budget-friendly online consulting and troubleshooting for Windows Server Essentials. Progent can provide comprehensive project management support to help you design and execute a smooth move from Windows Server Essentials to Microsoft 365 and other Microsoft Online applications and services.

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    Microsoft allows you to create transparent hybrid environments that integrate Microsoft 365 and on-premises Exchange systems. This allows you to have certain mailboxes located at your corporate datacenter and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified Exchange consultants can help you with any phase of planning, integrating and troubleshooting your hybrid Exchange Online solution. Progent's Exchange specialists can deliver as-needed support to help you resolve challenging technical issues and also offer extensive project management outsourcing to ensure your hybrid Exchange solution is successfully completed on schedule and within budget.

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    GIAC was founded in 1999 to validate the skill of information technology security experts. GIAC accreditations are acknowledged by businesses and institutions all over the world including and the United States NSA. Progent's GIAC-certified information assurance consultants can provide expertise with all of the network security capabilities covered under GIAC accreditation including auditing network vulnerability, security incident handling, traffic analysis, web-based application security and security information and event management (SIEM) solutions.

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