Fast and Affordable Remote Support for Bristol United Kingdom IT Networks
Fast Phone Technical Support for Bristol NetworksFor businesses in Bristol United Kingdom, Progent offers remote technical support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided remote troubleshooting to companies in every state in the United States. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to handle complex infrastructure problems, plus the assistance of CISA and CISSP-accredited security consultants to handle high-level security design and troubleshooting issues.

Progent's online technical support engineers offer excellent leverage because they possess the practical background and are equipped with the sophisticated tools necessary to resolve most information system problems rapidly. This lowers immediate costs because solutions use up fewer billable consulting minutes. Remote support also eliminates the expense of sending an engineer to your site. Your organization benefits additionally with incidental costs by minimizing or avoiding network downtime and associated losses due to business discontinuity, disgruntled clients, idle workers, and distracted management. Progent's advanced remote consulting know-how is especially important in environments that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be useful.

Progent's billing model for remote help is designed to leverage your network support dollar. Progent bills on a per-minute basis for phone assistance, so you are billed only for the support that you actually get. In contrast to typical remote support companies, Progent asks for no startup surcharge or minimum job duration. Progent's per-minute billing unit and clean model for pricing prevent situations where speedy. minor solutions manage to end up as substantial invoices. Progent's skill at dealing with problems efficiently means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a set of customized technologies and field-proven methodologies which promote the maximum degree of effectiveness for online engineering help and repair for information systems of any size. Progent's Technical Response Center can connect to your company's system remotely without violating network security.

Progent's sophisticated customer support database application maintains extensive histories describing the support that Progent's customers have received. Progent's staff service personnel have access to the records of assistance delivered to every client by any Progent engineer. This history of problems and solutions is stored as an easily searchable support database that permits Progent's remote technical experts to share their experiences with the whole team to make sure that the efficiency of Progent's support grows over time. Progent's advanced certifications and close associations with major vendors such as Cisco and Microsoft make available other vast support databases and allow fast access to manufacturers' internal product engineers with the result that Progent's remote service experts can arrive at the best resolutions in the least time.

Remote support services available from Progent to companies in Bristol United Kingdom include:

ProSight Subscription-based Services for Small and Mid-size Organizations
Progent provides a family of low-cost, subscription-based services designed to enable small and medium-size businesses to benefit from the same advanced IT solutions deployed by some of the industry's leading corporations. The ProSight portfolio of outsourced network management services addresses all key aspects of information technology such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so that any looming issues can be resolved before they have a chance to disrupt productivity. Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based solution for monitoring and managing your client-server infrastructure by providing tools for streamlining common time-consuming jobs. These include health monitoring, patch management, automated remediation, endpoint deployment, backup and restore, anti-virus defense, remote access, built-in and custom scripts, asset inventory, endpoint profile reporting, and debugging assistance. If ProSight LAN Watch with NinjaOne RMM uncovers a serious issue, it transmits an alert to your specified IT staff and your Progent consultant so emerging problems can be taken care of before they interfere with your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, track, optimize and troubleshoot their connectivity appliances like switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating tedious management activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, locating devices that require important software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding family of real-time and in-depth reporting plug-ins designed to work with the leading ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as inconsistent support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore technology vendors to produce ProSight Data Protection Services, a portfolio of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and monitor your data backup operations and allow non-disruptive backup and fast restoration of vital files, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business avoid data loss resulting from hardware failures, natural disasters, fire, cyber attacks such as ransomware, human mistakes, malicious insiders, or application bugs. Managed backup services in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these managed backup services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security vendors to deliver centralized management and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight MFA with Duo: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo MFA managed services utilize Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo supports single-tap identity verification with Apple iOS, Google Android, and other personal devices. With 2FA, when you log into a protected online account and enter your password you are requested to verify your identity on a device that only you possess and that uses a different network channel. A broad range of devices can be utilized as this added means of ID validation such as a smartphone or wearable, a hardware/software token, a landline phone, etc. You may designate multiple validation devices. To learn more about ProSight Duo identity authentication services, refer to Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Co-Managed Help Desk: Outsourced and Co-managed Call Center Services
    Progent's Shared Service Desk provides a transparent supplement to your internal support organization. End user access to the Service Desk, provision of support, issue escalation, ticket creation and updates, performance metrics, and maintenance of the support database are consistent regardless of whether incidents are resolved by your internal IT support organization, by Progent's team, or a mix of the two. Your business has complete versatility to expand or reduce your share of technical support work as required. Progent provides startup installation and onboarding of the professional services PSA software plus workflow documentation, testing and training. For details about ProSight Shared Help Desk, visit ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based machine learning tools to defend endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily evade traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to automate the complete threat progression including blocking, infiltration detection, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection services offer affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your organization's unique needs and that allows you demonstrate compliance with legal and industry information security standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management offer businesses of all sizes a versatile and cost-effective solution for assessing, testing, scheduling, applying, and tracking updates to your ever-evolving information network. Besides maximizing the protection and reliability of your IT network, Progent's patch management services permit your in-house IT team to focus on line-of-business projects and activities that derive the highest business value from your network. Find out more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an objective evaluation of the health of their network. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include easier management, better compliance with government and industry security regulations, higher utilization of network assets, faster troubleshooting, more reliable backup and restore, and increased uptime. Learn more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's ability to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective AV and backup/recovery environment that meets your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for contract information technology programs. Billing rates for longer-term development or consulting tasks are set based on the level of expertise of the engineers assigned. Progent's background in these important fields of computer technology enables clients to execute critical initiatives economically and on schedule. Progent's special online engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk service offerings for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, co-managed Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide smaller organizations a complete solution that handles all aspects of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle the most problems.

    Progent's Help Desk consulting support can support you in building an efficient new Help Desk Call Center or enhancing your established one, selecting or modifying Help Desk software to address the unique demands of your business, or adding temporary online personnel to reinforce your internal Help Desk Call Center team during demanding events like software migrations, major upgrades, or installing brand new business software.

    Progent's Help Desk Call Center staff of veteran network consultants offers your computer users in Bristol United Kingdom immediate contact with a large technical support group with extensive experience offering phone support and online diagnostics for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk Call Center the reputation as a solid driver of company efficiency, and Progent's aim is to fix and not simply document IT problems.

  • Business Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Experts staff can supply online and in-depth engineering expertise and education in special application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, custom development, and education for popular Microsoft business applications such as CRM, MS Project, Microsoft 365 Word, and Office Excel. For more information concerning Progent's expertise, custom programming, and education offerings, see Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS environments that include Linux, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants can provide world-class online and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new deployment of Microsoft System Center2, expand or tune an existing one, upgrade efficiently from a previous release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver companies in Bristol United Kingdom remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting. Progent can configure Operations Manager to accommodate your environment so your computer support is proactive and automated. By exposing possible problems before they result in network outages, automated monitoring can head off stressful and costly network failures. Progent can also provide help with system monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or networks powered by a mix of OS platforms.
How Your Bristol Company Can Contact Progent's Online Support Experts
To contact Progent about emergency phone-based support with Windows, macOS and OS X, or Linux networks, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or go to Contact Progent. For companies and startups in Bristol United Kingdom, Progent's online network support engineers can provide expert and cost-effective IT support whenever your company has to have it. More than 20 years of providing online repair services has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to fine tune remote access tools to repair computer problems rapidly while avoiding the cost and lost productivity that comes with in-person support visits.

Even if your Bristol organization works with a regular freelance support technician or maintains an in-house IT staff that can handle ordinary network problems, Progent's Microsoft certified engineers can provide an easy and seamless remote expansion of your local resources in cases when your regular service personnel either don't have the availability or the knowledge to address sudden system crises or particularly complicated integration problems.

Features of Progent's Online Network Services for Bristol United Kingdom
Progent's phone help, Internet-based troubleshooting, network security consulting, and network management services offer companies in Bristol United Kingdom the greatest leverage for your IT investment. Whether you need occasional phone help and Internet-based troubleshooting or ongoing Help Desk call center support and system administration, Progent's professionals can provide your office world class network support while allowing you to eliminate the cost and hassle of running a large in-house IT organization. Key features of Progent's National Remote Support services include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of IT knowledge, fine tuned remote support software, and familiarity with corporate IT enable businesses to escape the limitations of exclusive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Certified experts average more than a decade of real-world industry experience, at the front lines of network service, performing a broad range of technical tasks for a large mix of clients. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its support staff. This guarantees that you get not only world-class technical capability, but also a support engineer with field-tested methods for applying technical knowledge to resolve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and in-person visits by the minute. As a result, you are billed just for received support. Progent does not impose a more expensive rate for off-hours or emergency support, and inside California or in regions where Progent provides in-person service, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and asks no monthly commitment for services delivered during normal working hours. Many service organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick solutions so you will not be tempted to permit less critical problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all billed support activities. Unlike some freelance consultants or small service organizations who offer minimal documentation or specifics of tasks done, every service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the service documentation transmitted by every staff member to every client. The practice of detailing and organizing support records results in more efficient service and avoids a slew of typical misfortunes such as when a service customer is effectively held captive to a consultant who refuses to let go of vital service information.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the few support firms to offer 24x7 network tracking services based on MS Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory rather than reactive. By uncovering potential problems before they result in downtime, network monitoring can save your IT network from stressful and costly availability losses.
How Does My Business Start Getting Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.



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