Fast Remote Troubleshooting for Bristol United Kingdom Information Networks
Immediate Phone Technical Support for Bristol NetworksFor organizations located in Bristol United Kingdom, Progent offers remote support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered online troubleshooting to companies in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to help with challenging networking problems, as well as the assistance of CISSP-qualified cybersecurity experts to help with advanced security architecture and diagnostic issues.

Progent's remote technical support experts offer exceptional value because they have the real-world experience and have access to the advanced tools required to solve the majority of information system problems rapidly. Efficient support lowers immediate costs since solutions use up minimal billable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your site. Your organization saves even more with indirect costs by reducing or avoiding network outages and related costs due to business discontinuity, upset customers and vendors, idle workers, and distracted management. Progent's advanced online consulting expertise is especially important in environments that are dependent on public clouds for vital network infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an alternative.

Progent's pricing model for online support is structured to stretch your IT service dollar. Progent charges by the minute for phone consulting, so you are invoiced just for the services that you actually get. Unlike many remote support firms, Progent requires no initialization surcharge or minimum fees. Progent's one-minute granularity and simple model for billing do away with scenarios where speedy. minor solutions manage to turn into major bills. Progent's skill at handling technical issues efficiently means your business saves money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a collection of optimized tools and proven methodologies that allow the maximum degree of efficiency for online consulting and repair for information networks of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the experts of Progent's online support team to connect to your environment without violating corporate security.

Progent's sophisticated service reporting system maintains detailed records for the service that Progent's clients have been provided. Progent's staff engineers have the benefit of the records of assistance provided to each Progent client by any engineer. This database of issues and responses is structured as a readily accessible internal knowledge base that allows Progent's online technical engineers to communicate their experiences company-wide to make sure that the value of Progent's technical support grows over time. Progent's advanced accreditations and working associations with major technology companies such as Cisco and Microsoft open up additional vast technical support databases and allow fast response from vendors' in-house support staff with the result that Progent's online consulting specialists can arrive at the best resolutions promptly.

Remote services available from Progent to customers in Bristol United Kingdom include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, fixed-price managed services intended to enable small and medium-size businesses to benefit from the same cutting-edge technology deployed by many of the industry's leading corporations. Progent's ProSight suite of network management outsourcing services covers all key aspects of modern networking including email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily escape legacy signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to manage the complete malware attack progression including filtering, detection, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your company's unique needs and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also help you to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup activities and allows fast restoration of critical data, apps and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to configure ProSight DPS to to comply with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security companies to provide web-based management and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a further level of inspection for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, reconfigure and debug their networking hardware like switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating appliances that require critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT staff and your Progent engineering consultant so that any potential problems can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can save as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you’re making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an unbiased assessment of the health of their IT system. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with data security requirements, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's preparedness either to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective AV and backup/recovery system that aligns with your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent can provide the services of world-class remote consulting experts for special IT programs. Progent's rates for ongoing consulting tasks are set according to the qualifications of the consultants involved. Progent's experience with these special areas of computer technology enables clients to execute major initiatives economically and on schedule. Progent's project-based online consulting services include:

  • Call Center Expertise
    Progent's Call Center service options for companies with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, co-managed Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer small businesses a complete service desk solution that handles all aspects of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount off Progent's normal desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve the most issues.

    Progent's Help Desk Call Center consulting support can assist you in creating an efficient new Help Desk Call Center or revamping your current organization, identifying or enhancing Help Desk Call Center software to meet the special requirements of your business, or adding occasional online staff to supplement your existing Help Desk Call Center resources during high-demand events such as software migrations, mass updates, or rolling out new business software.

    Progent's Call Center staff of veteran network professionals gives your workers in Bristol United Kingdom fast access to an efficient technical support group with extensive experience offering phone help and online diagnostics for networks powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk Call Center the reputation as a solid driver of business efficiency, and Progent's goal is to solve instead of just annotate network problems.

  • Business Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting staff can supply remote advanced engineering expertise and training in key business application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and education for popular Microsoft applications including CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information concerning Progent's consulting, custom development, and education services, visit Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; seamless management of multi-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new deployment of System Center 2016, extend or tune your current one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent can deliver organizations in Bristol United Kingdom online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to suit your business so your IT support is proactive and automated. By exposing potential issues before they evolve into full-scale emergencies, remote monitoring can minimize inconvenient and expensive information system breakdowns. Progent can also assist with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft networks, or networks that support a combination of operating systems.
How Your Bristol Company Can Contact Progent's Remote Support Professionals
To contact Progent about emergency online support with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or go to Contact Progent. For offices and startups in Bristol United Kingdom, Progent's online network support specialists are ready to provide expert and cost-effective IT support the instant your company has to have it. Long experience delivering online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to refine online access technology to solve network problems rapidly while avoiding the cost and lost time associated with in-person support calls.

Even if your Bristol office has a local independent support technician or maintains an in-house IT staff that know how to deal with typical computer problems, Progent’s Microsoft and Cisco certified consultants can still offer a convenient and transparent remote expansion of your local resources in cases when your regular IT support personnel either lack the bandwidth or the expertise to solve unexpected system emergencies or particularly complex integration projects.

Benefits of Progent's IT Support for Businesses in Bristol United Kingdom
Progent's remote technical help services allow your Bristol company to have the advantages of on-call, expert network support without the expense of managing a full-time IT organization. Your network will acquire greater strategic worth by becoming more available, productive, and secure. Benefits to your company include:

  • Convenient remote expansion of your on-site IT resources
    With most businesses in Bristol United Kingdom, local network service providers, whether consisting of freelance consultants or an in-house IT staff, can solve the majority of network problems. On the other hand, major troubles sometimes spring up when your regular support personnel are overstretched or absent, and some problems may involve IT products that is unfamiliar to your local support personnel. In these instances, Progent's on-call support professionals give you a convenient, quick, and economical solution to supplement your local help and to convey useful information to improve your ability to deal with future problems in-house.

  • Reduced Reliance on Individual Service Providers
    For IT support, smaller companies often rely on independent freelance service providers. While freelance service people carry smaller internal costs than big consulting companies and can often charge marginally less, they are sometimes overextended, making it hard to respond quickly to crisis situations. If a freelance consultant is occupied with another customer, ill, on vacation, or in class, the absence of backup help may require your company to go without assistance during an IT crisis. As your business grows, system unavailability and problems with vital software become more expensive. The budget you thought you were saving on an independent can be consumed fast by reduced productivity. Progent offers an on-call source of backup service expertise to insure your network stays available.

  • Create a Scalable Basis for Smooth Expansion
    Businesses typically begin with an IT system created on a shoestring budget. Without a robust framework, slap-dash fixes often get thrown onto a weak foundation. When a network grows, reliability and scalability issues can impede the productivity of the organization. Such badly designed environments require careful assessment, intelligent strategic planning, and wide technical expertise to evolve to a system infrastructure that can provide the stable foundation to meet vital business requirements and simplify future expansion.

  • Work with Solution Providers Instead of Technology Vendors
    Smaller offices require advice and technical education to navigate through an ever more complicated array of product alternatives capable of accelerating business growth and improving efficiency. They hardly need a computer consultant who is attempting to sell a certain vendor's technology. Network consulting and product selling can lead to a situation where the recommended solution is built around a predetermined technology rather than the true needs of a business. Progent eliminates these conflicts of interest by offering just services rather than products. This allows Progent to match technical consulting with the best needs of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of IT knowledge, fine tuned remote support software, and understanding of enterprise networking enable businesses to escape the pitfalls of exclusive reliance on smaller service firms, independent freelance consultants, or limited in-house resources.

Progent adds value by offering:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier experts average more than a decade of hands-on industry background, at the forefront of network service, executing a broad variety of IT projects for a large array of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices training that Progent instills in its consulting personnel. This means that you get not just expert IT capability, but also a support engineer with field-tested approaches for applying computer knowledge to resolve actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for remote support and in-person help by the minute. Consequently, you are charged only for delivered services. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in areas where Progent offers on-premises service, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. Also, Progent imposes no minimum fee and asks no retainer for support services provided during regular business hours. Many service organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast fixes so you will not be tempted to allow simple problems to fester.

  • Full Records of Delivered Services
    Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all delivered services. Unlike many freelance consultants or small service firms who provide minimal documentation or specifics of services done, each service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the service reports transmitted by each staff member to every client. The practice of documenting and archiving service activity results in more effective service and eliminates a slew of common problems such as when a service client is effectively held captive to a consultant who refuses to let go of vital service information.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the only support companies to offer round-the-clock system monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By revealing potential problems before they result in lost productivity, network monitoring can keep your IT network from painful and expensive service losses.
How Does Our Company Start Getting Online Network Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.



An index of content::

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    Progent can provide cost-effective online and onsite consulting to assist organizations of any size to migrate any portion of their core network resources to Google Cloud Platform services. This can save time and hardware expense and allow access to Google's cutting edge AI and machine learning technology. Progent can assist your IT team with every phase of Google Cloud Platform integration including requirements analysis, preparedness assessment, system design and review, pilot testing, deployment, administration, performance optimization, software license management, backup/restore solutions, and security.

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    Aironet 600 Access Point Help and Support

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    Sun Solaris Upgrading

    Progent can assist you to design and execute a smooth transition from a Solaris-based IT environment to a network based on MS Windows and suited for supporting Microsoft's familiar office productivity software, commercial applications, and developer tools. Progent's Solaris, Windows and Cisco consultants and application experts can assist you to preserve your data and reduce productivity discontinuity by developing an efficient migration strategy that protects your existing investments in Solaris software and technology. UNIX-to-Windows migration consulting services offered by Progent include analysis of current infrastructure, transition planning and testing, Exchange migration expertise, information and application software migration, and server and storage migration and economization.

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    Nexus Switch Upgrade Technology Consulting

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    Progent's Cisco certified network infrastructure experts can help your organization to maintain older PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls. Progent can also assist you to set up, manage, upgrade and troubleshoot Cisco ASA 5500-X security appliances with Firepower Services.

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    Progent’s Disaster Recovery/Business Continuity (DR/BC) specialists offer in-depth backgrounds assisting small and mid-size organizations to minimize network downtime by offering affordable remote consulting services for disaster recovery/business continuity (DR/BC) planning, fault-tolerant network architecture, data backup and restore systems, and transparent maintenance. Progent’s business continuity experts can help your company to plan and validate a sensible business continuity strategy that matches your business needs and budget. Progent’s disaster recovery specialists can assist you to design, deploy, and support fault-tolerant technologies such as redundant Internet access, virtualization, clustering, load balancing, transparent online backup, and geographically dispersed data centers.

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    Progent has a long background providing a broad range of remote network consulting and urgent troubleshooting services to local governments and school districts throughout the United States. Progent is one of the pioneers in delivering expert remote network support and has delivered IT solutions to organizations in every state. Remote support eliminates travel costs and resolves issues more quickly than on-premises support.

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    Progent’s Wireless Consulting Services offer a fast, economical way for businesses of all sizes to deploy, manage, monitor and troubleshoot advanced wireless connectivity technology. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can help you plan and deploy appliances like Cisco's Aironet and Meraki wireless access points and wireless controllers. For mobile messaging and online applications, Progent supports Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.

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    Progent's Palo Alto Networks firewall consultants can help you select, configure, and manage Palo Alto Networks PA-Series firewalls to create a next-generation security ecosystem that spans your data center and cloud assets and protects any user at any location with any device.

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    Progent's Power BI consultants can help your business to design, deploy, maintain, enhance or troubleshoot your Power BI environment. Progent can also assist you to prepare your target data for Power BI visualizations. Progent can show you how to implement and manage an onsite, cloud based, or hybrid network model to run Power BI.

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    Progent's experienced ransomware recovery experts can help you to reconstruct a network damaged by a ransomware virus such as Ryuk, WannaCry, NotPetya, or MongoLock.

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    Progent's seasoned ransomware recovery consultants can assist you to rebuild a network damaged by a ransomware virus like Ryuk, Dharma, Hermes, or Locky.

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    Progent's ProSight Email Guard solution uses the services and infrastructure of top information security vendors to provide centralized control and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, DLP, and encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall.

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    Microsoft Exchange Server 2013 includes significant enhancements to the capabilities of its predecessor Exchange Server 2010 and delivers powerful new features plus a redesigned structure. These improvements affect vital facets of IT like manageability, high availability (HA), compliance, operational costs, teamwork, scalability, performance, compatibility, and productivity. Progent's certified Exchange 2013 consulting experts can assist your organization to evaluate the potential business benefits of upgrading to Exchange Server 2013, design a cost-effective test and deployment plan, and train your IT staff to manage your Microsoft Exchange Server 2013 solution. Progent can also provide ongoing remote support and management for Exchange 2013.

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    Progent's Microsoft-certified professionals can assist you to assess the business value of Windows Server 2012 R2 for your organization, create test systems and migration plans, tune your infrastructure for on-premises, multi-site, cloud-based, and hybrid datacenters, train your IT management staff, create a corporate-wide security plan, streamline network administration, assist with application development, and build and test a disaster recovery/business continuity plan.

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    Cisco has designed an extensive product line of routers that includes appliances designed to deliver the protection, bandwidth, and reliability demanded by customers ranging from small businesses to global enterprises. Cisco routers include support for redundancy, transparent failover, and backup power for improved reliability and system uptime. Progent can show you how to select and configure Cisco routers to build a reliable infrastructure for your IT system and to make it easy to grow as you support new users, start new offices, deploy new services, open your network to clients and partners, and manage an increasingly mobile workforce. Progent can provide expertise in a range of routers powered by the Cisco IOS platform, such as Cisco's 800 family of small office routers, Cisco 1800 and 3800 ISR routers, Cisco 1900 and 2900 G2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge environments, CRS Carrier Routing System for the network core, plus legacy 1700 and 2600 Routers.

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    Progent offers a selection of network support packages for small businesses. These information technology outsourcing and server monitoring solutions are built around the proactive problem handling abilities of Microsoft System Center Operations Manager 2007, a state-of-the-art network and system support product that monitors the reliability, performance, and security of your network and isolates potential troubles before they can bring down your network. With Progent's economically priced network service programs, small organizations can select a simple co-sourcing service program based on Microsoft Operations Manager 2007 with network monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive 24x7 outsourcing package.

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    Google Cloud Windows Engineer

    Progent offers cost-effective remote and onsite support to help companies to move all or part of their core network infrastructure to Google Cloud Platform services. This can save time and hardware costs and allow access to Google's state-of-the-art AI and machine learning technology. Progent can help you with every aspect of Google Cloud Platform migration and troubleshooting including needs analysis, readiness assessment, system design, pilot testing, configuration, centralized administration, performance tuning, software license management, disaster recovery solutions, and security.

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  • Offsite Employees Security Information Technology Consulting Remote Workers Security Computer Engineer
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    Remote Troubleshooting Shared Help Desk Ticketing

    Progent's Computer Help Desk Call Center Outsourcing Services for PC desktop technical support are intended specifically for small businesses who require immediate availability of a Help Desk Service Center with professional telephone support and full escalation capability but who have to work within a modest information technology budget. Key components of Progent's Help Desk Outsourcing Support Services are Help Desk Phone Support, Optional Remote Access Provisioning, Initial System Evaluation, Problem Escalation, Virtual Help Desk Call Center Services, By-the-Minute Billing, and Help Desk Call Center Applications Recommendation and Deployment.

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    Progent's Citrix-certified consultants can help you to design, implement, administer, and support a virtualized application delivery and management solution based on XenApp. Progent's Cisco CCIE network consultants can show you how to optimize your network for distributing server-side and client-side applications, and Progent's remote datacenter support consultants can help you to administer and support a remote datacenter that offers high uptime, enhanced protection, and fast recovery.

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    • Services Microsoft SQL
    SQL Server Capacity Planning Design

    SQL Server 2005 delivers powerful, standardized tools to computer professionals as well as to network users, lessening the complexity of designing, integrating, administering, and accessing company information and analytical programs in environments ranging from handheld devices to enterprise information systems. The complexity and integration requirements of Microsoft SQL Server 2005 call for a network consultant with hands-on expertise and broad knowledge in designing and building data-driven, end-to-end business IT solutions. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of background supporting Microsoft integration, ensures you success in planning, configuring and managing Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET platform.

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    E-Mail Guard is Progent's economical antispam and anti-virus managed service that offers small businesses world-class defense from spam, viruses, directory harvesting, and other forms of e-mail-based attacks on IT systems. E-Mail Guard is built on Postini's Perimeter Manager, a full library of web-based anti-spam and virus protection services that ward off email assaults before they can breech the network firewall. Perimeter Manager also lets administrators monitor and manage their email application, irrespective of server vendor, hardware technology, or geographic location.

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    Progent provides small businesses a pair of specially designed security inventory scanning packages that include, for a set price, remotely managed inventory scans of your network security profile which are evaluated by expert information security engineers who assess the results of the scan, present unbiased evaluations of your existing security vulnerability, and offer recommendations for improvements. Progent has developed two non-overlapping network security evaluation scanning packages for external and internal security scanning that are priced to meet the budgets of small businesses while delivering enterprise-class assessments of your IT network's exposure to assault.

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    Progent practices information transfer from Progent's support experts to customers. By teaching customers to handle problems that are within their comfort zone, Progent is able to focus on offering hard-to-find skills where Progent faces few competitors. Small businesses who utilize trusted freelance service providers or who maintain internal support staffs benefit when Progent transfers knowledge about critical technology and tested processes to make their IT environments more reliable, protected, and efficient.

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    Progent offers support services for WatchGuard Firewall security appliances such as the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can help you choose, configure, and manage a WatchGuard Firewall product that aligns with your network security needs and budget. Progent can help you to maintain outdated WatchGuard firewall appliances or migrate efficiently to modern WatchGuard firewalls.

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    Progent's ProSight Virtual hosting services offer small companies a range of benefits including lower capital costs, reductions in operational costs, improved executive focus, enterprise-class security, enhanced availability, and regulatory compliance.

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  • Small Company Help and Support Microsoft and Cisco Technical Support Small Office
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    Infor CloudSuite Industrial, previously called SyteLine, is an ERP platform that incorporates more than 25 years of experience helping manufacturing and distribution organizations to simplify complex supply chains and improve the efficiency of key processes in order to bring products to market fast and adhere to customer schedules consistently. Progent offers the skills of an ERP specialist with more than two decades of background with the Infor CloudSuite Industrial/SyteLine product family. Progent can provide remote or on-premises consulting that spans from as-needed guidance to solution planning and project management. Sample services available from Progent for CloudSuite Industrial/SyteLine include implementation, upgrades, process improvement, customization, Configure/Price/ Quote, web site integration, debugging, data conversion, Amazon AWS integration, training, and DBA services.

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    Configuration Manager automates software deployment and updating, simplifies security and compliance settings control, keeps track of network resources, protects against company data leakage, provides health monitoring, allows secure self service, and delivers a single control mechanism for managing multi-OS networks running on-premises, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified SCCM consulting team and Microsoft Azure cloud integration experts can assist you with any aspect of designing, installing, using and repairing a SCCM deployment for on-premises, cloud-based, or hybrid environments.

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    To see answers to common enquiries about becoming employed by Progent, see Employment at Progent Frequently Asked Questions.

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    Progent's Wireless Consulting Services offer a convenient, economical way for businesses of all sizes to configure, manage, monitor and troubleshoot cutting edge wireless network solutions. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can show you how to plan and install hardware like Cisco's Aironet and Meraki wireless access points and wireless controllers. For mobile email and online business applications, Progent supports Apple IOS iPhones, Apple iPads, Google Androids, and Windows phones and tablets.

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    • Office 365 and iPhones On-site Support
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    Progent can help your business to evaluate the many subscription plans available with Office 365 and configure your network with Office 365 so you derive maximum business value. Progent supports cross-vendor networks that include Windows, macOS or OS X, and Linux technology. Progent can also help you to create and manage hybrid networks that transparently integrate on-premises and cloud resources.

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