Fast Online Technical Support for Bristol United Kingdom Computer Networks
For companies located in Bristol United Kingdom, Progent offers online technical support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered online support to companies in all 50 states in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to handle complex infrastructure problems, plus the assistance of CISA and CISSP-certified security consultants to help with high-level security architecture and troubleshooting jobs.
Progent's online support engineers offer excellent leverage due to the fact that they possess the practical experience and are equipped with the advanced technology necessary to solve the majority of network issues rapidly. This lowers direct expenses because solutions accumulate minimal billable consulting minutes. Remote support also avoids the expense of sending a consultant to your location. Your organization saves additionally with indirect costs by reducing or eliminating network outages and related costs due to business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's extensive remote technical support experience is especially important in environments that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be an option.
Progent's billing model for online support is structured to stretch your IT service dollar. Progent bills by the minute for telephone-based consulting, so you are billed just for the services that you receive. Unlike typical online support firms, Progent asks for no startup surcharge or minimum payments. Progent's one-minute billing unit and simple policy for billing eliminate situations where quick solutions manage to turn into big invoices. Progent's penchant for disposing of problems efficiently means you spends less money.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined a collection of customized technologies and field-proven processes that allow the maximum level of effectiveness for online engineering help and repair for information networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the staff of Progent's remote service group to connect to your company's environment without violating network security.
Progent's powerful service reporting application stores detailed records for the support that Progent's customers have been provided. Progent's team engineers have access to the records of support provided to every Progent client by every Progent engineer. This archive of problems and fixes is stored as an easily retrievable internal knowledge base that enables Progent's remote technical engineers to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's technical support improves over time. Progent's advanced accreditations and working associations with key technology companies including Cisco and Microsoft make available additional vast support knowledge bases and permit quick access to manufacturers' internal engineering staff with the result that Progent's online service experts can arrive at the best resolutions promptly.
Remote support services offered by Progent to customers in Bristol United Kingdom include:
Certified Microsoft Windows Support
Progent's Microsoft-certified remote support engineers offer network problem solving and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can help your company with a wide range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 deployment,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid integration expertise, Microsoft Teams migration expertise, Skype for Business migration support, Lync Server integration, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of affordable PC desktop consulting and support services to help your company to install, integrate, repair, and manage workstations and notebooks powered by Windows. Progent's desktop support services include providing Microsoft Windows 10 migration assistance as well as Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to centralize the management of your PCs along with your web-facing mobile devices.
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network infrastructure professionals, and indicates a person's technical skills at the expert level. CCIEs know how to handle even the most difficult challenges encountered in network planning, deployment, management, security, and problem solving. CCIEs work on a privileged basis with Cisco's internal product support engineers in isolating problems with IOS Software network management utilities and developing workarounds or identifying program updates. CCIEs offer excellent cost-effectiveness because their depth of experience enables them to solve problems quickly. In common cases, less qualified consultants can wrestle for many hours or days with identical problems that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE certified consultants can tie into your environment by means of state-of-the-art on-line support technology in order to provide quick, secure, and affordable diagnosis and remediation.
Bristol Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Bristol Metro Area.
Progent locations in Bristol Metro
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's top-selling family of infrastructure products. Cisco infrastructure support available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers planning and management, Catalyst switch support, Cisco Nexus switch consulting services, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco VoIP phones and IP video desktop phones solutions and Cisco wireless IP phones configuration, Cisco Meraki Wi-Fi access point planning and configuration, Cisco Aironet Wireless APs consulting help, Cisco wireless controllers support Services, Cisco VPN and Security Integration help, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent also offers online and on-premises wireless site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Premier System Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a variety of system protection solutions to strengthen the defenses of your Windows, macOS and OS X, Linux, or UNIX environment against internal or external threats or help your business to recuperate quickly after a damaging penetration. Security consulting services offered by Progent cover in depth network security and compliance analysis utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Hydra; quick recovery from malicious attacks; installing firewalls; designing safe techniques for off-site and mobile communication; protecting your messaging infrastructure against viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide expert remote support to help organizations of any size connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to design and manage hybrid environments that support Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that utilize local IT assets as well as cloud services. To help you to integrate public clouds with networks, Progent can provide a range of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of background providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable workflow for restoring applications and services rapidly following a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also enables non-disruptive testing for disaster recovery, upgrades and fixes and can produce reports to confirm complete service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help you to design, configure, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and hybrid cloud environments that provide high availability, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to build a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high level of automation regardless of the physical components used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer online consulting services to cover a wide array of information technologies including system architecture, messaging systems, system and process security, plus UNIX/Linux and Windows integration. For server hardware consolidation and easy management in environments that combine Linux-based systems with Windows, Progent can provide VMware consulting and Citrix support. Progent can also help with migration from legacy systems to Microsoft Windows or Linux solutions. Progent's group-oriented approach to solving technical problems enables quick escalation, if necessary, to consultants with appropriate experience to tackle complex scenarios. This expedites repair of critical problems, reduces lost productivity, and cuts service expense.
Major Linux variants for which Progent can provide expert support include:
Progent's ProSight Subscription-based Managed Services for Small and Medium Size Organizations
Progent offers a family of low-cost, flat-rate services designed to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions used by some of the world's leading enterprises. Progent's ProSight suite of network management outsourcing services covers all key areas of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis tools to guard endpoint devices and servers and VMs against new malware attacks such as ransomware and email phishing, which easily escape traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a unified platform to manage the entire malware attack lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering through cutting-edge technologies packaged within a single agent managed from a single console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you demonstrate compliance with legal and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of critical files, applications and VMs that have become unavailable or damaged as a result of component failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, whenever needed, can assist you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security vendors to deliver centralized control and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a further level of analysis for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, reconfigure and debug their networking hardware such as routers, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when problems are detected. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding devices that require important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so all potential issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your core network devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both versions also include one year of advanced remote network monitoring and management. Benefits can include lower-cost management, better compliance with government and industry security regulations, higher utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery consultant. The interview is intended to help assess your company's ability to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective security and backup/recovery environment that aligns with your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for special information technology projects. Billing rates for ongoing consulting tasks are determined according to the level of expertise of the consultants required. Progent's experience with these special areas of information technology allows clients to execute major initiatives economically and on schedule. Progent's project-based online engineering services include:
How Your Bristol Company Can Contact Progent's Online Service Professionals
Help Desk Services
Progent's Help Desk Call Center support alternatives for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, co-managed Helpdesk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that manages all aspects of remote desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount off Progent's regular desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle the most problems.
Progentís shared Help Desk services allow your business to share responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution built around the top PSA platform for managing service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk staff of seasoned information technology professionals provides your customers in Bristol United Kingdom immediate communication with an effective technical support resource with extensive background providing telephone-based consulting and online diagnostics for IT systems that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk recognition as a significant driver of business productivity, and Progent's intent is to fix instead of just report IT problems.
- Applications Support: Training, Development, and Integration
Progent's Applications Consulting Group can supply remote and in-depth consulting expertise and education in specific business application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also offers consulting expertise, customization, and education for popular Microsoft business applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more about Progent's consulting, customization, and training offerings, visit Progent's Business Application Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of System Center 2016, extend or optimize an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent offers businesses in Bristol United Kingdom online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to fit your business so that your computer maintenance is proactive rather than reactive. By uncovering possible problems before they cause full-scale emergencies, automated monitoring can head off disruptive and costly information system breakdowns. Progent can also utilize network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or networks that incorporate a mix of platforms.
To get in touch with Progent about emergency phone-based expertise with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.
For offices and new ventures in Bristol United Kingdom, Progent's online network support engineers are ready to deliver professional and cost-effective system support the moment your organization requires it. Long experience offering online repair services has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote access technology to repair IT problems quickly while eliminating the cost and lost productivity that comes with on-site service visits.
Even if your Bristol company relies on a regular independent support technician or employs an in-house IT staff that can deal with typical network issues, Progentís Microsoft certified engineers are available to offer an easy and transparent remote extension of your local resources for situations when your regular IT support personnel either lack the bandwidth or the experience to address sudden network emergencies or especially challenging integration problems.
Features of Progent's Online Network Support for Bristol United Kingdom
Progent's online support, Internet-based troubleshooting, network security consulting, and system management services give offices in Bristol United Kingdom unparalleled leverage for your support budget. Whether you need one-time phone support and Internet-based network repair or full-time Help Desk call center support and system administration, Progent's professionals can deliver your office world class IT support while permitting you to avoid the expense and administration overhead of running a full-service in-house IT staff. Highlights of Progent's National Remote Support services include:
- Immediate Phone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to offices in Bristol United Kingdom and is also ideal for networks in more remote areas that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest line of server platforms. All Progent engineers have over 10 years of background integrating Microsoft products. As a Microsoft Certified Partner support company, Progent has access to a broad range of Microsoft support utilities, technical information, and continuing training.
- By the Minute Rates to Reduce Expenses
Progent offers online support on a minute-by-minute billing plan, so you are billed only for the support you use. Progent has no minimum charge for online support and requires no ongoing retainer for support services delivered during normal working hours. This protects you from facing big invoices for simple repairs.
- Availability of Cisco Certified Network Infrastructure Professionals
Progent's certified experts for Cisco can provide the services of on-staff professionals who have skill in designing, implementing, and troubleshooting networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to build fast, high-availability, and protected infrastructure for fixed and mobile networking.
- Application Experts Consulting
Progent's basic consulting services consist of system integration, MS Exchange consulting, corporate security design, and Co-managed Help Desk services. Progent's Application Experts group offers world-class consulting expertise for critical application areas. Support available from the Application Experts Group covers:
Dynamics GP Consulting and Programming
Microsoft Project Training
Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Services
UNIX, Linux and Solaris Integration
MS SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Application Development, and Microsoft SQL Server 2014 Application Development and Troubleshooting
Oracle Management Support and Application Development
MySQL Database Administration and Software Programming
Apple Macintosh Support
Amazon MWS Software Design and Programming
By providing a full service one-stop source for IT generalists and specialists, Progent can tailor fast, cost-effective, and comprehensive information technology solutions that align with the special requirements of your company.
- Advanced Online Access Tools
Protected remote connectivity allows Progent's service experts to observe exactly what your customers see. This makes it easier to find quick solutions to issues that could otherwise demand a costly personal visit. Cutting-edge remote access software and experienced engineers together enable Progent to resolve most network problems quickly and economically. Progent is an industry leader in online troubleshooting and automated system analysis.
- Support for Leading VPN Gateways
Progent supports safe Virtual Private Network access for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity allows the experts at Progent's Technical Response Center to access your system remotely without weakening network security.
- 24x7 Service for Maximum System Uptime
For businesses with vital applications, Progent offers optional 24x7 remote technical services. Combined with remote 24x7 network monitoring based on Microsoft System Center Operations Manager, this offering can help produce maximum system uptime.
- Help Desk Services
Progent's Help Desk outsourcing programs are intended especially for budget-constrained businesses whose clients need instant recourse to a Help Desk service with expert phone support and full escalation capability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of IT knowledge, refined support tools, and familiarity with enterprise networking enable companies to escape the pitfalls of excessive reliance on smaller service firms, independent freelance service providers, or over-stretched in-house IT help.
Progent stands out by offering:
How Does My Business Start Receiving Remote Technical Help from Progent?
- Certified Knowledge of Microsoft's Entire Line of Servers
Progent can provide in-depth expertise for Microsoftís powerful server products with services such as Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment support services, Windows Server 2008 migration, Windows Server 2003 maintenance, MS Exchange Server 2019 planning and configuration, Microsoft Exchange Server 2016 migration, Exchange Server 2013 integration, Exchange Server 2010 management, Exchange 2007 Server and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 configuration expertise, MS SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for online support and on-site help by the minute. As a result, you are billed only for delivered support. Progent does not demand a higher rate for off-hours or urgent service, and within California or in regions where Progent provides in-person support, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no startup charge and requires no monthly commitment for support services provided during normal working hours. Many service organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids big invoices for quick fixes so you will not be tempted to permit less critical problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to handle technical issues that are within their scope, Progent can concentrate on providing hard-to-find services where Progent has little competition. Businesses who utilize trusted freelance consultants or who maintain in-house IT personnel benefit when Progent passes on knowledge about critical technology and proven processes to make their IT environments more reliable, secure, and efficient.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting companies to provide round-the-clock network monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By uncovering possible issues before they result in downtime, system monitoring can keep your information network from stressful and expensive availability losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.