Immediate Online Support for Bristol United Kingdom Networks
Fast Phone Help for Bristol SystemsFor businesses located in Bristol United Kingdom, Progent offers remote technical support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have provided online troubleshooting to companies in all 50 states in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to help with complex networking problems, as well as the assistance of CISA and CISSP-certified cybersecurity consultants to help with advanced security design and troubleshooting issues.

Progent's remote support experts provide exceptional leverage because they possess the real-world experience and have access to the sophisticated tools required to resolve the majority of information system problems rapidly. Efficient support lowers immediate costs because solutions use up fewer billable minutes. Online support also avoids the expense of dispatching a consultant to your location. Your organization benefits additionally in indirect expenses by reducing or avoiding network outages and associated costs due to business discontinuity, disgruntled clients, idle employees, and de-focused executives. Progent's extensive online technical support expertise is particularly helpful for businesses that rely on public clouds for critical network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be useful.

Progent's billing model for remote support is structured to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced only for the support that you receive. In contrast to typical online service companies, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute granularity and simple model for billing eliminate situations where fast repairs somehow end up as major bills. Progent's skill at handling technical issues quickly means you saves money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned an array of optimized tools and field-proven processes which permit the highest degree of efficiency for online engineering help and troubleshooting for information networks of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the experts of Progent's Technical Response Center to access your company's network remotely without violating system security.

Progent's proven service reporting application keeps thorough records for the service that Progent's clients have received. Progent's staff service personnel have the benefit of the specifics of support rendered to each Progent client by every consultant. This database of trouble tickets and fixes is structured as a conveniently accessible support knowledge base that allows Progent's online technical experts to share their experiences company-wide to make sure that the effectiveness of Progent's support services grows over time. Progent's extensive list of accreditations and close associations with major technology companies including Cisco and Microsoft make available other extensive support knowledge bases and allow priority response from vendors' in-house engineering staff so Progent's online service experts are able to determine the best solutions in the least time.

Remote technical services available from Progent to clients in Bristol United Kingdom include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of low-cost, flat-rate managed services intended to allow small and mid-size organizations to benefit from the same advanced IT solutions deployed by some of the industry's leading enterprises. The ProSight suite of network monitoring and management services covers all key aspects of modern networking including email content filtering, security and compliance, automated backup/recovery, infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-based AV products. ProSight ASM protects local and cloud-based resources and provides a unified platform to manage the complete threat progression including blocking, identification, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering via cutting-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with leading backup product companies to produce ProSight Data Protection Services (DPS), a selection of subscription-based management offerings that provide backup-as-a-service. ProSight DPS services automate and track your data backup operations and allow transparent backup and fast restoration of critical files, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets you recover from data loss caused by equipment failures, natural calamities, fire, cyber attacks like ransomware, user error, ill-intentioned insiders, or application glitches. Managed services available in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these managed services are most appropriate for your network.

  • Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management offer organizations of any size a versatile and cost-effective alternative for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your dynamic information system. In addition to optimizing the protection and reliability of your computer network, Progent's patch management services permit your in-house IT team to focus on line-of-business projects and tasks that deliver maximum business value from your network. Learn more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to defend against password theft by using two-factor authentication. Duo supports one-tap identity confirmation with iOS, Android, and other personal devices. With Duo 2FA, whenever you log into a secured online account and enter your password you are requested to confirm your identity on a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A broad range of devices can be utilized for this added means of authentication such as an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You can designate several validation devices. For more information about ProSight Duo two-factor identity authentication services, refer to Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of real-time reporting plug-ins designed to work with the industry's top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues like spotty support follow-up or endpoints with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security companies to provide web-based management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further layer of analysis for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map, monitor, optimize and debug their connectivity appliances like routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that network maps are kept current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off common chores like network mapping, expanding your network, locating devices that require important software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management personnel and your Progent engineering consultant so all looming problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you're planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to get an objective assessment of the overall health of their network. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your essential network devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with data security standards, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and restore, and less downtime. See more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your organization's preparedness either to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective AV and backup/recovery environment that meets your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent can provide the skills of world-class online consulting experts for contract information technology projects. Progent's charges for longer-term development or consulting projects are set based on the level of expertise of the engineers assigned. Progent's experience with these special fields of computer technology allows customers to execute major projects within budget and on time. Progent's special remote engineering services include:

  • Call Center Expertise
    Progent's Help Desk Call Center support alternatives for businesses with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, co-managed Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all facets of online desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount from Progent's normal desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex problems.

    Progent's shared Help Desk services allow your business to share responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progent's shared Help Desk service is an advanced support solution based on the leading professional services automation platform for managing end-user service requests, ticketing, ownership, status tracking, and metrics.

    Progent's Call Center team of seasoned network professionals gives your workers in Bristol United Kingdom instant contact with a large support group with years of experience delivering phone consulting and online troubleshooting for networks powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk the reputation as a key enabler of business efficiency, and Progent's intent is to resolve rather than simply report technical problems.

  • Applications Services: Training, Custom Development, and Integration
    Progent's Applications Consulting staff offers remote professional consulting expertise and training in key application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, customization, and education for Microsoft applications including CRM, MS Office Project, Microsoft 365 Word, and Office Excel. For additional information on Progent's consulting, customization, and training offerings, see Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that include Linux, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants can provide world-class remote and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of Microsoft System Center2, expand or optimize an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver organizations in Bristol United Kingdom remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can adapt SCOM for your environment so your computer support is proactive rather than reactive. By spotting looming issues before they evolve into downtime, automated monitoring can head off stressful and expensive service breakdowns. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks that support multiple OS platforms.
How Your Bristol Business Can Contact Progent's Remote Service Experts
To contact Progent about urgent remote support with Windows, macOS and OS X, or Linux networks, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or see Contact Progent. For offices and startups in Bristol United Kingdom, Progent's online network support specialists are ready to deliver professional and economical system support whenever your organization has to have it. Over 20 years of offering online technical assistance has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to refine remote connectivity technology to solve network problems rapidly while avoiding the cost and lost time that comes with in-person service calls.

Even if your Bristol office relies on a regular independent support technician or maintains a full time IT staff that know how to handle typical network issues, Progent's Microsoft and Cisco certified consultants can still provide a convenient and transparent virtual expansion of your local resources in cases when your regular IT support personnel either don't have the time or the knowledge to address unexpected system crises or particularly complicated integration projects.

Advantages of Progent's IT Support for Organizations in Bristol United Kingdom
Progent's remote support services enable your Bristol company to realize the benefits of timely, expert IT support without the cost of maintaining an in-house IT organization. Your network will derive greater strategic value by becoming increasingly available, efficient, and secure. Advantages to your company include:

  • Convenient virtual extension of your on-site support resources
    For most organizations in Bristol United Kingdom, nearby network support resources, whether made up of outside consultants or an internal IT staff, can solve the majority of technical issues. However, major troubles may spring up when your regular resources are too busy or absent, and some problems may involve IT products that is beyond the scope of your local service personnel. In these cases, Progent's on-call support specialists give you an easy, quick, and affordable solution to augment your local help and to pass on useful information to increase your ability to handle downstream issues locally.

  • Less Dependence on Individual Consultants
    For IT maintenance, smaller companies commonly rely on individual freelance consultants. Although freelance service people carry less internal costs than big support firms and can afford to charge lower rates, they are often overextended, making it difficult to respond rapidly to urgent situations. If an independent consultant is busy with another customer, ill, on vacation, or in training, the lack of backup personnel may force your company to go without help during an IT crisis. As your network expands, network unavailability and trouble with vital applications become more costly. The money you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent provides a reliable source of backup service expertise to make sure your network is always up and running.

  • Create a Scalable Basis for Smooth Expansion
    Companies often start with an IT system implemented on a modest budget. Without a proper infrastructure, slap-dash repairs can get thrown onto a weak foundation. As a company grows, stability and scalability issues can hinder the productivity of the business. These badly designed environments require careful assessment, smart long-term planning, and broad-based IT knowledge to upgrade to a system infrastructure able to deliver the solid foundation to meet critical business requirements and simplify future growth.

  • Work with Solution Providers Instead of Product Sellers
    Smaller offices require advice and technical training to negotiate an increasingly complicated maze of technology options available for accelerating business success and enhancing efficiency. Businesses hardly need a network consultant who is attempting to sell a specific vendor's products. IT support and product sales can result in a scenario where the proposed solution is built around a predetermined technology instead of the genuine needs of a business. Progent eliminates these dilemmas by offering only services instead of products. This enables Progent to match technical expertise with the best interests of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of technical experience, fine tuned support software, and understanding of enterprise networking enable companies to avoid the pitfalls of exclusive reliance on smaller consulting firms, independent freelance consultants, or limited in-house resources.

Progent adds value by providing:

How Does My Business Begin Getting Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.



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    Small to mid-sized businesses can now enjoy all the advantages of Microsoft System Center Operations Manager and in addition have fast access to Progent's Microsoft and Cisco Premier network consulting professionals. With Progent's economically priced network support programs, small and midsize businesses can choose a simple System Center Operations Manager-based co-sourcing service program with server monitoring, reporting, Help Desk and remote service or a comprehensive 24x7 outsourcing package. Progent offers expertise in System Center Operations Manager 2007 to offer small business information systems world-class reliability, security, and performance.

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