Fast Remote Troubleshooting for Bristol United Kingdom Information Networks
For organizations located in Bristol United Kingdom, Progent offers remote support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered online troubleshooting to companies in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to help with challenging networking problems, as well as the assistance of CISSP-qualified cybersecurity experts to help with advanced security architecture and diagnostic issues.
Progent's remote technical support experts offer exceptional value because they have the real-world experience and have access to the advanced tools required to solve the majority of information system problems rapidly. Efficient support lowers immediate costs since solutions use up minimal billable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your site. Your organization saves even more with indirect costs by reducing or avoiding network outages and related costs due to business discontinuity, upset customers and vendors, idle workers, and distracted management. Progent's advanced online consulting expertise is especially important in environments that are dependent on public clouds for vital network infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an alternative.
Progent's pricing model for online support is structured to stretch your IT service dollar. Progent charges by the minute for phone consulting, so you are invoiced just for the services that you actually get. Unlike many remote support firms, Progent requires no initialization surcharge or minimum fees. Progent's one-minute granularity and simple model for billing do away with scenarios where speedy. minor solutions manage to turn into major bills. Progent's skill at handling technical issues efficiently means your business saves money.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a collection of optimized tools and proven methodologies that allow the maximum degree of efficiency for online consulting and repair for information networks of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the experts of Progent's online support team to connect to your environment without violating corporate security.
Progent's sophisticated service reporting system maintains detailed records for the service that Progent's clients have been provided. Progent's staff engineers have the benefit of the records of assistance provided to each Progent client by any engineer. This database of issues and responses is structured as a readily accessible internal knowledge base that allows Progent's online technical engineers to communicate their experiences company-wide to make sure that the value of Progent's technical support grows over time. Progent's advanced accreditations and working associations with major technology companies such as Cisco and Microsoft open up additional vast technical support databases and allow fast response from vendors' in-house support staff with the result that Progent's online consulting specialists can arrive at the best resolutions promptly.
Remote services available from Progent to customers in Bristol United Kingdom include:
Certified Windows Experts
Progent's Microsoft-expert remote service experts can provide network troubleshooting and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can assist your company with a broad variety of platform support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Teams expertise, Skype for Business migration consulting, Lync Server integration, and Microsoft Communications Server troubleshooting,
Microsoft Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Programming,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of cost-effective desktop support services to help your company to deploy, configure, repair, and administer desktop PCs and laptops based on Windows. Progent's desktop consulting services cover areas such as providing Windows 10 migration support services as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the management of your desktops and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the premier recognition for network infrastructure consultants, and validates a person's technical knowledge at the expert level. CCIEs can handle even the most stubborn challenges occurring in network design, integration, maintenance, protection, and problem solving. CCIEs operate closely with Cisco's in-house support staff in isolating anomalies with IOS Software network administration tools and coming up with workarounds or identifying software patches. CCIEs offer exceptional cost-effectiveness because their depth of experience permits them to resolve problems rapidly. In common cases, less seasoned engineers can wrestle for many hours or days with identical tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE certified support experts can connect to your environment using sophisticated on-line support technology in order to provide quick, secure, and affordable analysis and remediation.
Bristol Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Bristol Metro Area.
Progent locations in Bristol Metro
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's top-selling selection of networking devices by offering services such as:
CISM and CISSP Premier System Security Specialists
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants can provide a range of system protection solutions that can improve the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux network against attacks or help your company to recover rapidly after a damaging penetration. Security solutions offered by Progent include: comprehensive network security and compliance evaluation using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; quick recuperation from malicious assaults; integrating firewalls; designing secure architectures for off-site and mobile access; protecting your email infrastructure from spam and directory harvest attacks; and initiating round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote consulting services to help companies of all sizes integrate their information networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid topologies that utilize local IT assets along with public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than two decades of experience delivering advanced consulting expertise online, and Progent can help you complete your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and verify a consistent process for recovering services quickly after a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also supports transparent testing for site recovery, updates and fixes and can produce audit reports to verify full service restoration, validate SLAs and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, configure, test and manage a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and public cloud and hybrid cloud solutions that provide maximum availability, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high level of automation regardless of the physical components making up the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide remote support services to cover a broad range of computer technologies including network infrastructure, email solutions, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and easy management in environments that incorporate Linux and Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with transitioning from legacy systems to Microsoft Windows or Linux environments. Progent's group-based approach to solving technical issues enables quick escalation, when required, to consultants with appropriate experience to handle complex situations. This accelerates repair of urgent problems, minimizes network downtime, and lowers service expense.
Major Linux versions for which Progent can provide expertise include:
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, fixed-price managed services intended to enable small and medium-size businesses to benefit from the same cutting-edge technology deployed by many of the industry's leading corporations. Progent's ProSight suite of network management outsourcing services covers all key aspects of modern networking including email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily escape legacy signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to manage the complete malware attack progression including filtering, detection, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your company's unique needs and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also help you to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup activities and allows fast restoration of critical data, apps and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to configure ProSight DPS to to comply with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security companies to provide web-based management and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a further level of inspection for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, reconfigure and debug their networking hardware like switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating appliances that require critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT staff and your Progent engineering consultant so that any potential problems can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can save as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an unbiased assessment of the health of their IT system. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with data security requirements, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's preparedness either to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective AV and backup/recovery system that aligns with your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent can provide the services of world-class remote consulting experts for special IT programs. Progent's rates for ongoing consulting tasks are set according to the qualifications of the consultants involved. Progent's experience with these special areas of computer technology enables clients to execute major initiatives economically and on schedule. Progent's project-based online consulting services include:
How Your Bristol Company Can Contact Progent's Remote Support Professionals
Call Center Expertise
Progent's Call Center service options for companies with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, co-managed Helpdesk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that handles all aspects of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount off Progent's normal desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve the most issues.
Progent's Help Desk Call Center consulting support can assist you in creating an efficient new Help Desk Call Center or revamping your current organization, identifying or enhancing Help Desk Call Center software to meet the special requirements of your business, or adding occasional online staff to supplement your existing Help Desk Call Center resources during high-demand events such as software migrations, mass updates, or rolling out new business software.
Progent's Call Center staff of veteran network professionals gives your workers in Bristol United Kingdom fast access to an efficient technical support group with extensive experience offering phone help and online diagnostics for networks powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk Call Center the reputation as a solid driver of business efficiency, and Progent's goal is to solve instead of just annotate network problems.
- Business Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Consulting staff can supply remote advanced engineering expertise and training in key business application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and education for popular Microsoft applications including CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information concerning Progent's consulting, custom development, and education services, visit Progent's Business Application Experts Team.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; seamless management of multi-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new deployment of System Center 2016, extend or tune your current one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Support
Progent can deliver organizations in Bristol United Kingdom online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to suit your business so your IT support is proactive and automated. By exposing potential issues before they evolve into full-scale emergencies, remote monitoring can minimize inconvenient and expensive information system breakdowns. Progent can also assist with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft networks, or networks that support a combination of operating systems.
To contact Progent about emergency online support with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or go to Contact Progent.
For offices and startups in Bristol United Kingdom, Progent's online network support specialists are ready to provide expert and cost-effective IT support the instant your company has to have it. Long experience delivering online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to refine online access technology to solve network problems rapidly while avoiding the cost and lost time associated with in-person support calls.
Even if your Bristol office has a local independent support technician or maintains an in-house IT staff that know how to deal with typical computer problems, Progentís Microsoft and Cisco certified consultants can still offer a convenient and transparent remote expansion of your local resources in cases when your regular IT support personnel either lack the bandwidth or the expertise to solve unexpected system emergencies or particularly complex integration projects.
Benefits of Progent's IT Support for Businesses in Bristol United Kingdom
Progent's remote technical help services allow your Bristol company to have the advantages of on-call, expert network support without the expense of managing a full-time IT organization. Your network will acquire greater strategic worth by becoming more available, productive, and secure. Benefits to your company include:
- Convenient remote expansion of your on-site IT resources
With most businesses in Bristol United Kingdom, local network service providers, whether consisting of freelance consultants or an in-house IT staff, can solve the majority of network problems. On the other hand, major troubles sometimes spring up when your regular support personnel are overstretched or absent, and some problems may involve IT products that is unfamiliar to your local support personnel. In these instances, Progent's on-call support professionals give you a convenient, quick, and economical solution to supplement your local help and to convey useful information to improve your ability to deal with future problems in-house.
- Reduced Reliance on Individual Service Providers
For IT support, smaller companies often rely on independent freelance service providers. While freelance service people carry smaller internal costs than big consulting companies and can often charge marginally less, they are sometimes overextended, making it hard to respond quickly to crisis situations. If a freelance consultant is occupied with another customer, ill, on vacation, or in class, the absence of backup help may require your company to go without assistance during an IT crisis. As your business grows, system unavailability and problems with vital software become more expensive. The budget you thought you were saving on an independent can be consumed fast by reduced productivity. Progent offers an on-call source of backup service expertise to insure your network stays available.
- Create a Scalable Basis for Smooth Expansion
Businesses typically begin with an IT system created on a shoestring budget. Without a robust framework, slap-dash fixes often get thrown onto a weak foundation. When a network grows, reliability and scalability issues can impede the productivity of the organization. Such badly designed environments require careful assessment, intelligent strategic planning, and wide technical expertise to evolve to a system infrastructure that can provide the stable foundation to meet vital business requirements and simplify future expansion.
- Work with Solution Providers Instead of Technology Vendors
Smaller offices require advice and technical education to navigate through an ever more complicated array of product alternatives capable of accelerating business growth and improving efficiency. They hardly need a computer consultant who is attempting to sell a certain vendor's technology. Network consulting and product selling can lead to a situation where the recommended
solution is built around a predetermined technology rather than the true needs of a business. Progent eliminates these conflicts of interest by offering just services rather than products. This allows Progent to match technical consulting with the best needs of clients.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of IT knowledge, fine tuned remote support software, and understanding of enterprise networking enable businesses to escape the pitfalls of exclusive reliance on smaller service firms, independent freelance consultants, or limited in-house resources.
Progent adds value by offering:
How Does Our Company Start Getting Online Network Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier experts average more than a decade of hands-on industry background, at the forefront of network service, executing a broad variety of IT projects for a large array of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices training that Progent instills in its consulting personnel. This means that you get not just expert IT capability, but also a support engineer with field-tested approaches for applying computer knowledge to resolve actual network problems rapidly.
- Value Pricing
Progent's pricing model is to bill for remote support and in-person help by the minute. Consequently, you are charged only for delivered services. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in areas where Progent offers on-premises service, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. Also, Progent imposes no minimum fee and asks no retainer for support services provided during regular business hours. Many service organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast fixes so you will not be tempted to allow simple problems to fester.
- Full Records of Delivered Services
Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all delivered services. Unlike many freelance consultants or small service firms who provide minimal documentation or specifics of services done, each service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the service reports transmitted by each staff member to every client. The practice of documenting and archiving service activity results in more effective service and eliminates a slew of common problems such as when a service client is effectively held captive to a consultant who refuses to let go of vital service information.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the only support companies to offer round-the-clock system monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By revealing potential problems before they result in lost productivity, network monitoring can keep your IT network from painful and expensive service losses.
To initiate Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.