Fast Remote Technical Support for Bristol United Kingdom Computer Networks
For organizations in Bristol United Kingdom, Progent offers remote support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to help with challenging networking problems, plus the services of CISA and CISSP-qualified cybersecurity consultants to handle advanced security architecture and diagnostic issues.
Progent's online support experts provide exceptional value due to the fact that they have the practical experience and are equipped with the sophisticated technology required to resolve the majority of information system problems quickly. This lowers immediate costs since solutions use up fewer billable minutes. Online support also eliminates the expense of dispatching an engineer to your site. Your company saves additionally in indirect expenses by reducing or eliminating system outages and associated costs stemming from business discontinuity, disgruntled clients, unproductive workers, and distracted executives. Progent's extensive online consulting experience is particularly important for organizations that are dependent on public clouds for critical infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an alternative.
Progent's billing model for online support is structured to stretch your IT service investment. Progent bills by the minute for telephone-based consulting, so you owe just for the services that you actually get. In contrast to many online support organizations, Progent imposes no service activation fee or minimum fees. Progent's one-minute billing unit and clean model for pricing avoid situations where fast fixes somehow turn into large bills. Progent's penchant for handling technical issues quickly means you spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined an arsenal of customized tools and field-tested methodologies that promote the highest degree of efficiency for online consulting and repair for computer systems of all sizes. Progent provides secure VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the consultants of Progent's remote service group to communicate with your computer system without compromising system security.
Progent's advanced technical support database system includes detailed histories for the service that Progent's customers have received. Progent's team service personnel have access to the records of assistance rendered to each customer by every consultant. This database of anomalies and repairs is stored as a quickly accessible internal knowledge base that allows Progent's online technical experts to communicate their knowledge with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's extensive list of certifications and working relationships with key industry leaders such as Cisco and Microsoft open up other vast technical databases and permit quick access to vendors' in-house engineering staff so Progent's remote service specialists are able to come up with the best resolutions quickly.
Online technical support services offered by Progent to customers in Bristol United Kingdom include:
Certified Microsoft Windows Expertise
Progent's Microsoft-premier online service professionals can provide computer repair and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can assist you with a broad range of platform support including Microsoft Windows Server 2022 solution design and integration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 deployment,
MS Exchange 2016 Server planning and deployment, Exchange 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration expertise, Microsoft Teams integration, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide array of affordable desktop consulting and support services to help you company to deploy, configure, troubleshoot, and manage workstations and notebooks powered by Microsoft Windows. Progent's desktop consulting services cover areas such as offering Windows 11 system design and migration consulting and Windows 10 integration consulting, as well as Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager cloud integration, and Intune expertise to centralize the administration of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the top accreditation for networking professionals, and certifies an individual's technical skills at the expert level. Cisco CCIEs can resolve the most complex problems associated with network infrastructure planning, installation, administration, security, and repair. CCIEs work on a privileged basis with Cisco's internal engineers in isolating anomalies with IOS network administration utilities and developing workarounds or identifying software patches. Cisco CCIEs offer exceptional value because their broad experience permits them to find solutions for problems rapidly. In typical instances, less experienced consultants can wrestle for many hours or even days with the same problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE certified consultants can communicate with your environment by means of sophisticated on-line support technology to provide fast, safe, and affordable analysis and repair.
Bristol Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Bristol Metro Area.
Progent locations in Bristol Metro
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's market leading family of networking products. Cisco networking support provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch support, Nexus switch support, Meraki switches integration, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco VoIP phones and IP video desktop phones solutions and wireless VoIP phones integration, Cisco Meraki wireless access point layout and configuration, Aironet Access Points deployment help, Cisco wireless controllers support Services, Cisco VPN and Network Security Setup and troubleshooting help, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent can also provide online and on-premises Wi-Fi site surveys to assist you to optimize your Wi-Fi ecosystem.
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to guide you to take the urgent first step in responding to a ransomware assault by stopping the bleeding. Progent's remote ransomware engineer can assist you to identify and isolate breached devices and guard clean resources from being penetrated. If your Bristol system has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.
Ransomware Removal and Operational Continuity Help
Progent's ransomware recovery experts can assist your Bristol organization to restore an IT network damaged by a ransomware attack like Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Nephilim. Progent's team of cybersecurity specialists bring the broad range of skills required to rebuild all critical facets of a compromised system quickly and with minimal loss of data. To learn more, visit Progent's ransomware cleanup and operational restoration expertise.
CISM and CISSP Premier Network Security Engineers
Progent's qualified CISM and CISSP cybersecurity experts can provide a range of security services to enhance the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux environment against internal or external threats or assist your company to recover rapidly after a serious penetration. Security solutions available from Progent include: thorough data security and compliance audits using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Nikto; rapid recuperation from virus and worm assaults; integrating firewalls; designing safe mechanisms for remote and mobile connectivity; securing your messaging system against spam and DHA attacks; and setting up round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers expert online consulting to help companies of any size connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your IT team to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid architectures that combine on-premises resources along with public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a range of public cloud migration services such as Microsoft 365 integration with on-premises installations of Exchange,
Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration consulting. Progent has over 20 years of experience providing advanced consulting services remotely, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a repeatable workflow for restoring services quickly following an outage. SRM supports centrally controlled and automated recovery, application mobility, and non-intrusive site migration, failback and site re-protect. SRM also enables non-disruptive testing for site recovery, upgrades and patches and can generate reports to verify full service restoration, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist you to plan, deploy, test and maintain a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and hybrid cloud environments that provide maximum uptime, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high degree of automation regardless of the physical components used by the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer online consulting services to cover a wide spectrum of information technologies such as network architecture, email solutions, system and process security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and easy management in networks that combine Linux and Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also assist with transitioning from older applications to MS Windows or Linux-powered solutions. Progent's group-oriented approach to resolving network problems enables fast escalation, if necessary, to consultants with appropriate expertise to tackle complex situations. This expedites repair of critical problems, reduces lost productivity, and lowers service costs.
Progent's UNIX/Linux support engineers can provide emergency remote help analyzing anomalies affecting UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX including:
Apple Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
ProSight Flat-rate IT Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, flat-rate managed services designed to enable small and mid-size organizations to utilize the same cutting-edge technology used by many of the industry's leading enterprises. Progent's ProSight line of network monitoring and management services addresses all key areas of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely get by legacy signature-based AV tools. ProSight ASM protects local and cloud-based resources and offers a single platform to manage the complete threat progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that addresses your company's specific needs and that helps you demonstrate compliance with legal and industry data security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent attention. Progent's consultants can also assist you to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has partnered with leading backup technology companies to produce ProSight Data Protection Services, a family of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS products manage and monitor your backup processes and enable transparent backup and rapid restoration of important files/folders, applications, images, plus virtual machines. ProSight DPS lets you avoid data loss resulting from hardware failures, natural calamities, fire, malware such as ransomware, human error, malicious insiders, or application glitches. Managed services available in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these fully managed backup services are most appropriate for your network.
- Progent's Patch Management: Patch Management Services
Progent's managed services for software and firmware patch management provide businesses of all sizes a flexible and cost-effective alternative for evaluating, validating, scheduling, implementing, and tracking updates to your ever-evolving information system. Besides maximizing the security and reliability of your IT network, Progent's software/firmware update management services allow your IT team to concentrate on line-of-business projects and tasks that deliver the highest business value from your network. Read more about Progent's patch management services.
- ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
Progent's Duo MFA service plans utilize Cisco's Duo technology to protect against password theft through the use of two-factor authentication (2FA). Duo supports single-tap identity verification on Apple iOS, Android, and other personal devices. With Duo 2FA, when you sign into a secured online account and enter your password you are requested to verify your identity via a device that only you possess and that uses a different network channel. A broad selection of devices can be utilized as this second form of authentication including a smartphone or watch, a hardware/software token, a landline phone, etc. You can register several verification devices. For details about Duo identity validation services, go to Cisco Duo MFA two-factor authentication services.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding suite of real-time management reporting utilities created to integrate with the leading ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues such as spotty support follow-up or machines with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security vendors to provide web-based control and comprehensive protection for all your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further level of inspection for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, track, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, finding devices that require important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT staff and your assigned Progent consultant so that any potential issues can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an unbiased assessment of the overall health of their information system. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your core network assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security regulations, higher utilization of network resources, faster troubleshooting, more dependable backup and restore, and increased uptime. See more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent information assurance expert. The interview is designed to assess your company's ability either to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build an efficient security and backup/recovery system that aligns with your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent can provide the skills of world-class online consulting experts for special information technology programs. Billing charges for longer-term consulting projects are determined based on the level of expertise of the consultants required. Progent's experience with these important areas of computer technology enables clients to execute critical projects economically and on schedule. Progent's special remote consulting solutions include:
How Your Bristol Business Can Contact Progent's Remote Support Experts
Help Desk Support
Progent's Help Desk Call Center programs for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, shared Helpdesk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that handles all facets of remote desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.
Progent's Help Desk consulting services can guide you in building an effective new Call Center or improving your current one, selecting or enhancing Help Desk software to meet the unique demands of your business, or providing occasional online staff to work with your in-house Help Desk Call Center group to deal with demanding situations like software migrations, major updates, or rolling out new applications.
Progent's Help Desk Call Center team of seasoned network consultants offers your workers in Bristol United Kingdom fast communication with a dependable support resource with extensive background offering phone consulting and remote troubleshooting for networks powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Call Center the reputation as a solid enabler of business efficiency, and Progent's intent is to solve instead of merely annotate IT problems.
- Applications Services: Training, Development, and Integration
Progent's Applications Consulting Team provides remote and in-depth engineering support and training in specific application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting, custom development, and training for popular Microsoft applications such as Microsoft CRM, MS Project, Office Word, and Microsoft 365 Excel. To read more on Progent's consulting, custom development, and training offerings, see Progent's Business Application Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of heterogeneous networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer world-class online and on-premises support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center2, expand or tune an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver companies in Bristol United Kingdom online hybrid network monitoring and reporting by providing System Center Operations Manager consulting. Progent can adapt SCOM to fit your environment so your network maintenance is proactive and automated. By anticipating possible problems before they cause full-scale emergencies, system monitoring can minimize stressful and costly service crises. Progent can also assist with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows networks, or systems powered by a mix of operating systems.
To contact Progent about emergency phone-based support with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent.
For companies and new businesses in Bristol United Kingdom, Progent's online network support engineers can deliver professional and affordable system help the moment your organization requires it. Over two decades of offering online technical assistance has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to fine tune online connectivity technology to repair IT problems rapidly while avoiding the expense and lost time associated with on-site service calls.
Even if your Bristol business deals with a local freelance consultant or employs an in-house IT staff that know how to handle day-to-day network issues, Progent's Microsoft and Cisco certified consultants can provide a convenient and seamless virtual expansion of your on-site resources for situations when your regular service personnel either don't have the availability or the experience to deal with unexpected system emergencies or especially tough integration projects.
Advantages of Progent's IT Support for Companies in Bristol United Kingdom
Progent's online network troubleshooting services allow your Bristol company to experience the advantages of on-call, enterprise-class IT support without the cost of maintaining a full-time IT organization. Your network will derive greater business worth by being more available, efficient, and protected. Benefits to your company include:
- Seamless remote expansion of your local IT resources
With most businesses in Bristol United Kingdom, nearby network service providers, whether represented by outside consultants or an in-house IT staff, can handle typical network issues. However, serious problems might occur when local resources are overstretched or unavailable, and some problems may involve IT products that is unfamiliar to your usual support personnel. In these situations, Progent's online support experts offer a convenient, fast, and economical solution to augment your regular help and to convey valuable information to improve your capability to handle future issues locally.
- Reduced Dependence on Freelance Consultants
For IT support, smaller businesses commonly rely on independent freelance service providers. Although independent consultants carry smaller internal costs than larger consulting organizations and can often charge marginally less, they are often overextended, making it impossible to respond rapidly to urgent situations. If a freelance service provider is busy with another customer, ill, on vacation, or in training, the absence of reserve personnel may force your business to wait for assistance during an IT crisis. As your network expands, system unavailability and trouble with critical applications become more expensive. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent offers a ready source of reserve support experts to insure your IT system stays up and running.
- Create a Scalable Foundation for Smooth Expansion
Businesses often begin with an information system implemented on a shoestring budget. Lacking a scalable framework, slap-dash fixes often get piled onto a weak foundation. When a network grows, reliability and expandability issues can impede the productivity of the business. Such poorly built systems require proper analysis, smart strategic planning, and wide technical knowledge to upgrade to a system infrastructure able to offer the solid foundation to handle critical business demands and simplify downstream expansion.
- Interact with Solution Providers Rather Than Product Vendors
Smaller offices require guidance and technical training to negotiate an ever more complex array of technology options available for promoting business success and improving productivity. They do not need a network consultant who is motivated to resell a certain vendor's products. Network consulting and product selling can result in a scenario where the recommended
solution is designed around a profitable technology rather than the true requirements of a client. Progent eliminates these conflicts of interest by offering just services instead of products. This allows Progent to match IT expertise with the real interests of customers.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of IT expertise, refined support software, and familiarity with enterprise networking enable businesses to avoid the pitfalls of exclusive dependence on smaller consulting firms, independent freelance service providers, or limited in-house resources.
Progent stands out by offering:
How Does Our Company Start Receiving Remote Network Support from Progent?
- In-depth Knowledge of Microsoft's Complete Family of Servers
Progent offers in-depth expertise for Microsoft's leading server products with services that include Microsoft Windows Server 2022 solution design and integration services, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration help, Microsoft Windows Server 2008 support, Microsoft Windows 2003 maintenance, MS Exchange 2019 integration, MS Exchange 2016 planning and deployment, Exchange Server 2013 configuration, Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for remote service and in-person visits per minute. Consequently, you are billed just for delivered support. Progent does not demand a higher rate for after-hours or urgent support, and within California or in areas where Progent provides in-person service, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no startup charge and asks no monthly commitment for services delivered during regular working hours. Many support organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast solutions so you won't be tempted to permit simple problems to fester.
- Full Records of Delivered Services
Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all delivered services. Unlike some freelance consultants or local service organizations who offer minimal documentation or specifics of tasks performed, every service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the support reports sent by every consultant to each customer. The discipline of detailing and archiving service activity results in more effective service and avoids a variety of typical misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to let go of vital service information.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the only consulting companies to offer round-the-clock system tracking services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory instead of reactive. By anticipating potential problems before they cause downtime, network monitoring can keep your IT network from stressful and expensive availability losses.
To initiate Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.