Fast Online Troubleshooting for Bristol United Kingdom IT Networks
For organizations in Bristol United Kingdom, Progent provides remote technical support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have delivered online support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to handle complex networking issues, as well as the services of CISSP-certified security consultants to handle high-level security architecture and troubleshooting jobs.
Progent's remote technical support engineers offer excellent value because they possess the practical experience and have access to the advanced technology required to solve the majority of information system issues rapidly. Efficient support reduces immediate expenses because solutions require minimal chargeable minutes. Remote help also avoids the expense of sending a consultant to your site. Your company benefits even more with incidental costs by minimizing or eliminating system downtime and associated costs stemming from business discontinuity, upset clients, unproductive workers, and distracted executives. Progent's extensive online consulting know-how is particularly important in environments that are dependent on public clouds for critical network infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an option.
Progent's billing model for remote help is structured to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are billed only for the services that you receive. In contrast to many remote service organizations, Progent imposes no service activation charge or minimum job duration. Progent's one-minute billing unit and clean model for billing do away with situations where fast repairs somehow turn into big tabs. Progent's skill at handling technical issues quickly means you spends less money.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined a set of customized technologies and proven processes that ensure the highest level of efficiency for remote technical support and repair for information systems of all sizes. Progent provides secure VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the consultants of Progent's remote service group to interface to your computer system without violating system security.
Progent's powerful customer support reporting application includes extensive histories describing all support that Progent's clients have been provided. Progent's staff consultants have access to the records of support delivered to each Progent customer by any Progent consultant. This history of anomalies and solutions is stored as a conveniently retrievable internal knowledge base that allows Progent's remote support engineers to share their experiences with the whole team to ensure that the value of Progent's technical support grows over time. Progent's advanced certifications and working associations with major industry leaders such as Cisco and Microsoft open up other extensive technical databases and permit priority response from manufacturers' in-house support staff with the result that Progent's online service experts are able to arrive at optimal resolutions in the least time.
Remote technical services offered by Progent to customers in Bristol United Kingdom include:
Certified MS Windows Expertise
Progent's Microsoft-expert online support engineers can deliver computer system troubleshooting and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can help your company with a broad variety of technology support services such as Microsoft Windows Server 2022 planning and migration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 planning and configuration,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 integration,
Exchange Server 2010 management,
SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Teams migration expertise, Skype for Business Server planning and deployment support, Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG administration and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Microsoft Office Access Programming,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad range of cost-effective desktop services to help your business to deploy, integrate, repair, and administer desktop PCs and notebooks powered by Windows. Progent's PC desktop support services cover areas such as providing Windows 11 system design and upgrade support and Windows 10 integration assistance, as well as Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the management of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco CCIE credential is the premier recognition for network consultants, and indicates a person's technical knowledge at the expert level. Cisco-qualified CCIEs can resolve the most difficult problems occurring in network planning, integration, administration, compliance, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS network management utilities and developing workarounds or locating program updates. Cisco CCIEs are an excellent cost-effectiveness because their deep expertise permits them to find solutions for problems rapidly. In common cases, less qualified consultants can wrestle for hours or even days with identical problems that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE certified support experts can communicate with your network using the latest on-line troubleshooting technology to provide quick, secure, and affordable analysis and repair.
Bristol Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Bristol Metro Area.
Progent locations in Bristol Metro
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's popular selection of infrastructure products. Cisco infrastructure consulting offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting services, Nexus switch consulting services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and Cisco wireless IP phones integration, Cisco Meraki Wi-Fi AP layout and set up, Cisco Aironet Access Points engineering expertise, Cisco wireless controllers consulting, Cisco Security and VPN Consulting expertise, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent can also provide online and on-premises wireless site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified System Security Consultants
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a variety of security services that can bolster the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or help your company to recuperate quickly following a damaging penetration. Security consulting services offered by Progent include: in depth network security analysis using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; quick recovery from virus and worm assaults; setting up firewalls; designing safe architectures for remote and mobile connectivity; guarding your messaging infrastructure against viruses, spam and DHA attacks; and establishing round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote consulting to help companies of any size connect their information networks with leading public clouds including Azure and Amazon AWS. Progent can help you to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid network models that seamlessly combine on-premises resources as well as public cloud services. To assist you to incorporate cloud services with networks, Progent offers a variety of public cloud integration support services such as Microsoft 365 Exchange Online integration with on-prem installations of Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than two decades of background delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent workflow for recovering services rapidly after a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also supports transparent testing for disaster recovery, upgrades and fixes and can produce audit reports to confirm complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, configure, test and administer a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and hybrid cloud solutions that provide high uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high level of automation regardless of the hardware used by the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer remote support services to cover a broad spectrum of computer technologies including system architecture, messaging systems, system and operational security, plus UNIX and Microsoft Windows integration. For server hardware economization and easy administration in environments that include Linux-based systems and Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also help with transitioning from older systems to Windows or Linux-powered solutions. Progent's group-based methodology for solving technical problems enables fast escalation, if necessary, to engineers with appropriate expertise to handle complex scenarios. This accelerates solutions of urgent problems, reduces network downtime, and lowers service costs.
Progent's UNIX/Linux consultants can provide urgent online help troubleshooting problems affecting UNIX/Linux systems powered by leading variants of UNIX including:
Apple Mac OS X
IBM AIX Operating System
Silicon Graphics IRIX
Progent's ProSight Subscription-based Managed Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, flat-rate services designed to enable small and medium-size businesses to utilize the same advanced technology used by many of the industry's leading enterprises. Progent's ProSight portfolio of IT management outsourcing services covers all key areas of modern networking including email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to address the entire threat progression including filtering, detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering via leading-edge tools incorporated within one agent managed from a single control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also help your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with advanced backup product companies to create ProSight Data Protection Services, a portfolio of management outsourcing plans that deliver backup-as-a-service. ProSight DPS products automate and track your backup operations and allow non-disruptive backup and rapid recovery of vital files/folders, applications, system images, plus virtual machines. ProSight DPS lets your business protect against data loss caused by equipment breakdown, natural disasters, fire, cyber attacks such as ransomware, human mistakes, ill-intentioned insiders, or software glitches. Managed backup services available in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these managed services are best suited for your IT environment.
- Patch Management: Software/Firmware Update Management Services
Progent's managed services for software and firmware patch management offer organizations of any size a flexible and cost-effective alternative for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your dynamic IT system. In addition to maximizing the protection and reliability of your IT network, Progent's patch management services permit your in-house IT staff to concentrate on more strategic projects and activities that deliver the highest business value from your network. Read more about Progent's software/firmware update management services.
- ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo authentication services utilize Cisco's Duo technology to protect against password theft through the use of two-factor authentication (2FA). Duo enables one-tap identity verification with Apple iOS, Android, and other personal devices. Using 2FA, whenever you log into a protected application and enter your password you are asked to verify who you are via a device that only you have and that is accessed using a different ("out-of-band") network channel. A wide selection of out-of-band devices can be used for this second means of authentication including a smartphone or watch, a hardware/software token, a landline phone, etc. You can register several verification devices. For more information about ProSight Duo identity validation services, go to Duo MFA two-factor authentication services.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding line of in-depth management reporting utilities created to integrate with the industry's leading ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as spotty support follow-through or endpoints with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security vendors to deliver centralized management and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam protection, DLP, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, monitor, reconfigure and debug their connectivity hardware like routers, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex management processes, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating appliances that require important updates, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management personnel and your Progent engineering consultant so that all looming problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can eliminate up to half of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with government and industry security regulations, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's preparedness either to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective AV and backup system that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for contract IT projects. Progent's charges for ongoing consulting projects are determined based on the level of expertise of the consultants involved. Progent's background in these special fields of information technology allows clients to complete critical initiatives economically and on time. Progent's special remote engineering services include:
How Your Bristol Business Can Contact Progent's Online Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center service offerings for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center services, shared Help Desk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that manages all aspects of online desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a significant discount from Progent's regular desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.
Progent's Help Desk Co-management services allow your business to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative support solution built around the top professional services automation (PSA) tool for handling service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk Call Center team of experienced network consultants offers your clients in Bristol United Kingdom instant communication with an efficient support group with substantial background providing telephone-based support and remote troubleshooting for IT systems based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk Call Center the reputation as a crucial enabler of company efficiency, and Progent's aim is to fix rather than simply document IT problems.
- Applications Services: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting Group offers remote advanced engineering expertise and education in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and education for familiar Microsoft applications including CRM, Microsoft Project, Microsoft 365 Word, and Office Excel. To learn additional information about Progent's expertise, programming, and education offerings, go to Progent's Business Application Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of multi-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts offer world-class remote and onsite support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new implementation of System Center2, expand or optimize an existing one, migrate smoothly from a previous release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver businesses in Bristol United Kingdom online IT infrastructure monitoring and reporting by providing System Center Operations Manager expertise. Progent can tune Operations Manager to accommodate your business so your computer maintenance is proactive and automated. By detecting potential issues before they evolve into downtime, system monitoring can avoid inconvenient and costly service breakdowns. Progent can also utilize system monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or systems powered by a mix of platforms.
To contact Progent about emergency remote support with Windows, macOS and OS X, or Linux environments, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in Bristol United Kingdom, Progent's online computer support specialists can provide effective and cost-effective system help the instant your organization needs it. Over 20 years of offering online tech support has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity tools to solve IT problems quickly while avoiding the cost and lost productivity associated with on-site support calls.
Even if your Bristol organization relies on a regular independent support technician or maintains an in-house IT staff that know how to handle the majority of network problems, Progent's Microsoft and Cisco certified consultants are available to offer an easy and transparent remote expansion of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the expertise to address unexpected network crises or especially complex integration projects.
Details of Progent's Remote Network Services for Bristol United Kingdom
Progent's phone support, Internet-based repair, system security consulting, and network administration services give offices in Bristol United Kingdom unparalleled leverage for your IT investment. Whether you need occasional phone help and Internet-based network repair or full-time Help Desk call center support and network administration, Progent's professionals can deliver your business world class IT support while permitting you to eliminate the expense and hassle of maintaining a large in-house IT organization. Highlights of Progent's online help services include:
- Immediate Telephone Contact with Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to companies in Bristol United Kingdom and is also ideal for customers in geographic regions that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Partner support company, Progent has access to a wide range of Microsoft support utilities, service information, and continuing training.
- Per Minute Billing to Minimize Costs
Progent offers remote help on a per-minute basis, so you pay only for the services you use. Progent has no minimum fee for phone support and requires no ongoing subscription fee for support services provided during regular working hours. This keeps you from facing big bills for simple fixes.
- Availability of Cisco Network Infrastructure Professionals
Progent's registered experts for Cisco offers help from on-staff professionals who have experience in designing, deploying, and supporting networking solutions powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create high-speed, reliable, and secure connectivity for fixed and mobile networking.
- Application Experts Consulting
Progent's basic consulting offerings include technology integration, MS Exchange expertise, system security design, and Co-managed Help Desk services. Progent's Experts group offers world-class consulting support for specific business applications. Help available from the Application Experts staff covers:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Project Training
Microsoft Office 365 integration consulting
Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Expertise
BI Reporting Development and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Development, and Microsoft SQL 2014 Software Programming and Debugging
Oracle Project Management and Software Programming
MySQL Management and Application Programming
Amazon MWS Software Integration
By offering a convenient one-stop resource for IT generalists and specialists, Progent is able to deliver timely, affordable, and thorough IT solutions that match the specific needs of your company.
- Advanced Online Connectivity Software
Secure online connectivity allows Progent's service experts to see exactly what your customers see. This makes it possible to find fast fixes to problems that might otherwise demand a costly onsite service call. Effective online connectivity tools and expert technicians together allow Progent to repair most IT issues rapidly and affordably. Progent is a pioneer in online support and automated system analysis.
- Support for Mainstream VPN Gateways
Progent supports safe Virtual Private Network access for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- 24x7 Service for High System Uptime
For companies with vital applications, Progent can provide optional 24x7 remote technical services. Used in conjunction with automated 24x7 network monitoring based on MS Operations Manager 2007, this offering can help produce high network uptime.
- Help Desk Call Center
Progent's Help Desk Call Center programs are intended specifically for budget-conscious businesses whose workers need immediate access to a Help Desk Call Center with expert telephone support and complete escalation capability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, depth of technical experience, fine tuned remote support software, and familiarity with enterprise networking enable offices to avoid the pitfalls of exclusive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched internal resources.
Progent adds value by providing:
How Does Our Company Start Getting Remote Computer Support from Progent?
- Proven Methodology
Progent's team of Microsoft and Cisco Premier consultants average more than ten years of hands-on industry background, at the front lines of IT service, performing a broad range of technical tasks for a large mix of clients. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support team. This ensures that you get not only expert technical skills, but also a support engineer with field-tested methods for applying computer knowledge to resolve real-world network problems efficiently.
- Value Pricing
Progent's pricing model is to bill for phone service and in-person help by the minute. As a result, you pay just for received services. Progent does not impose a higher rate for off-hours or priority service, and inside California or in regions where Progent provides in-person service, Progent does not charge for travel except for urgent support where on-site work is less than four hours. In addition, Progent applies no startup charge and asks no monthly commitment for services provided during regular working hours. Many service firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick fixes so you won't be tempted to permit less critical problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to handle problems that are within their scope, Progent can focus on offering high-value skills where Progent faces little competition. Companies who utilize familiar freelance consultants or who maintain in-house support staffs benefit when Progent transfers information about new technology and tested methodologies to make their networks more reliable, secure, and productive.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the few IT service firms to provide round-the-clock system tracking services powered by Microsoft Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering potential problems before they cause lost productivity, network monitoring can save your information network from painful and expensive availability disruptions.
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.