Fast and Affordable Remote Troubleshooting for Bristol United Kingdom IT Networks
Immediate Online Support for Bristol SystemsFor businesses located in Bristol United Kingdom, Progent offers online help for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have provided online support to companies in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to solve complex infrastructure issues, as well as the services of CISA and CISSP-certified cybersecurity experts to help with advanced security architecture and troubleshooting jobs.

Progent's online technical support engineers provide exceptional value because they have the practical background and have access to the advanced technology necessary to solve the majority of network issues rapidly. Efficient support lowers immediate expenses because solutions accumulate fewer billable minutes. Remote support also eliminates the expense of dispatching an engineer to your site. Your organization saves additionally in incidental costs by reducing or avoiding network outages and associated costs stemming from business disruption, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's extensive online technical support experience is particularly valuable for businesses that depend on public clouds for critical infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an alternative.

Progent's billing policy for remote help is structured to leverage your network support dollar. Progent charges by the minute for telephone-based assistance, so you are billed exclusively for the support that you actually get. In contrast to typical online support firms, Progent requires no initialization surcharge or minimum payments. Progent's one-minute billing unit and simple policy for billing eliminate scenarios where fast fixes manage to end up as big tabs. Progent's penchant for disposing of technical issues efficiently means you spends less cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered an array of optimized technologies and field-tested processes which permit the highest degree of efficiency for remote consulting and troubleshooting for information systems of any size. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the experts of Progent's remote service group to communicate with your network without violating network security.

Progent's advanced customer support reporting system keeps detailed histories describing the service that Progent's clients have been provided. Progent's team engineers have the benefit of the records of all help delivered to each Progent client by any consultant. This archive of problems and repairs is stored as a conveniently retrievable proprietary knowledge base that enables Progent's remote support experts to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support services improves daily. Progent's extensive list of certifications and working relationships with important vendors including Cisco and Microsoft open up additional vast support knowledge bases and permit quick response from vendors' in-house product engineers so Progent's remote service experts can determine the best solutions promptly.

Online technical services offered by Progent to customers in Bristol United Kingdom include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of low-cost, flat-rate managed services designed to enable small and medium-size organizations to utilize the same cutting-edge IT solutions used by some of the world's top enterprises. Progent's ProSight suite of network monitoring and management services addresses all critical facets of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis technology to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily evade legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to manage the entire threat progression including filtering, detection, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you prove compliance with legal and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate action. Progent can also help you to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup product companies to produce ProSight Data Protection Services, a selection of subscription-based offerings that deliver backup-as-a-service. ProSight DPS services automate and monitor your backup operations and enable transparent backup and rapid restoration of important files/folders, apps, system images, plus VMs. ProSight DPS helps you avoid data loss resulting from hardware breakdown, natural calamities, fire, malware such as ransomware, human error, malicious employees, or application bugs. Managed services in the ProSight DPS portfolio include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these fully managed backup services are most appropriate for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer organizations of all sizes a flexible and affordable alternative for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your dynamic IT system. Besides optimizing the security and functionality of your computer environment, Progent's software/firmware update management services free up time for your in-house IT team to concentrate on more strategic projects and tasks that deliver maximum business value from your network. Learn more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo authentication services utilize Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo supports single-tap identity confirmation with iOS, Android, and other personal devices. With 2FA, when you log into a secured application and enter your password you are asked to verify your identity on a unit that only you possess and that is accessed using a different network channel. A broad range of devices can be utilized for this added form of ID validation including a smartphone or wearable, a hardware token, a landline telephone, etc. You can register several verification devices. To find out more about Duo identity validation services, refer to Duo MFA two-factor authentication services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security vendors to deliver centralized control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a further layer of inspection for inbound email. For outbound email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, track, optimize and troubleshoot their connectivity hardware like switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious network management activities, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your network running efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management staff and your assigned Progent consultant so that any looming issues can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the health of their information system. Based on some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with government and industry security standards, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery expert. The interview is intended to evaluate your company's preparedness to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing cybersecurity posture and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective security and backup/recovery environment that meets your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent can provide the services of seasoned remote consulting experts for contract IT programs. Billing rates for ongoing development or consulting projects are determined based on the level of expertise of the engineers assigned. Progent's experience with these important areas of computer technology allows customers to execute critical initiatives economically and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Support
    Progent's Call Center support programs for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, co-managed Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services provide small businesses a complete solution that handles all facets of online desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's normal desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent's Call Center consulting services can aid you in building an efficient new Call Center or enhancing your existing one, selecting or enhancing Help Desk software products to address the particular demands of your business, or adding occasional online staff to reinforce your existing Call Center resources during high-demand events such as software migrations, mass upgrades, or installing brand new applications.

    Progent's Help Desk team of seasoned network consultants provides your computer users in Bristol United Kingdom immediate access to an effective technical support group with substantial experience delivering telephone-based support and online diagnostics for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk recognition as a major contributor to business success, and Progent's policy is to fix and not simply document IT problems.

  • Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Experts Team can supply remote advanced engineering support and education in specific business application areas that include ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom programming, and education for familiar Microsoft applications such as Microsoft CRM, Office Project, Office Word, and Microsoft 365 Excel. To learn additional information on Progent's consulting, custom development, and training services, go to Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of System Center 2016, expand or tune your current one, upgrade smoothly from a prior release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Bristol United Kingdom online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can adapt Operations Manager to accommodate your business so your network support is proactive and automated. By exposing emerging trouble spots before they grow into full-scale emergencies, remote monitoring can ward off disruptive and expensive information system crises. Progent can also assist with network monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Windows environments, or environments powered by a variety of platforms.
How Your Bristol Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent phone-based assistance with Windows, macOS and OS X, or Linux environments, go to Progent's Emergency Online Support, call 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Bristol United Kingdom, Progent's online network support specialists can provide expert and cost-effective IT help the instant your organization needs it. Long experience providing online tech support has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote access tools to repair IT problems rapidly while avoiding the cost and lost productivity associated with on-premises service visits.

Even if your Bristol office deals with a local freelance consultant or maintains an in-house organization that can deal with ordinary computer issues, ProgentÔŅĹs Microsoft and Cisco certified consultants are available to provide an easy and seamless remote extension of your local resources for situations when your usual IT support personnel either don't have the time or the expertise to handle unexpected network emergencies or especially complex integration problems.

Features of Progent's Online Network Support for Bristol United Kingdom
Progent's phone support, Internet-based repair, network security consulting, and system administration services offer businesses in Bristol United Kingdom the greatest leverage for your support investment. Whether you need occasional telephone support and Internet-based network repair or full-time Help Desk call center support and network administration, Progent's professionals can deliver your organization enterprise-level IT support while allowing you to eliminate the cost and hassle of carrying a large in-house IT organization. Highlights of Progent's National Remote Support program include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of technical experience, fine tuned support software, and understanding of enterprise networking enable companies to escape the pitfalls associated with exclusive reliance on smaller consulting organizations, independent freelance service providers, or limited in-house resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Certified consultants average more than a decade of hands-on professional experience, in the trenches of IT service, executing a wide range of IT tasks for a large array of customers. Each Progent consultant shares a refined set of personal best practices which are combined into shared best practices training that Progent instills in its support staff. This means that you get not only world-class IT skills, but also a consultant with proven approaches for using computer knowledge to resolve actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for online service and on-site visits by the minute. As a result, you are billed exclusively for received support. Progent does not demand a more expensive rate for off-hours or urgent service, and inside California or in areas where Progent provides in-person support, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no startup fee and requires no retainer for services delivered during regular working hours. Many service organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids big invoices for quick fixes so you won't be tempted to allow minor problems to fester.

  • Full Documentation of Delivered Services
    Progent has created a sophisticated support reporting system that stores and formats complete documentation for all billed services. Unlike many freelance consultants or local service firms who provide scant documentation or specifics of services performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service documentation sent by each consultant to each client. The discipline of detailing and archiving support activity results in more effective support and avoids a slew of common problems such as when a service customer is effectively held captive to a consultant who refuses to release the keys to the kingdom.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the few support companies to offer 24x7 network tracking services based on Microsoft Operations Manager. MS Operations Manager allows your computer maintenance to be proactive rather than reactive. By revealing possible issues before they result in lost productivity, system monitoring can keep your information network from painful and expensive availability disruptions.
How Does Our Company Begin Receiving Online Technical Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.



An index of content::


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    For large businesses, Progent can leverage internal network support groups by offering extensive experience in deploying critical Microsoft and Cisco technologies. Progent's certified experts offer Enterprise Active Directory help, Exchange Server 2010 integration, SharePoint Server experience, and Microsoft SQL Server consulting. For the national or worldwide enterprise with branch offices, Progent can perform as a seamless local supplement of enterprise network management. Progentís enterprise consulting services include corporate-wide security, online branch office support, system architecture, Sarbanes Oxley conformance, project management, and top-level service for multi-site network environments based on Enterprise Windows. Progent can offer on-site consultants and technicians to help with a site move or branch move, or a network designer to assist with setting up or utilizing an Internet Data Center or Hosting Facility.

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    Progent's support services for software and firmware patch management provide organizations of all sizes a flexible and affordable solution for evaluating, testing, scheduling, applying, and documenting updates to your servers, peripherals {like scanners, network appliances such as routers and wireless APs, and Internet-of-Things devices like alarms and robotics.

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    Progentís Microsoft-certified experts can provide companies of all sizes consulting, troubleshooting, and application development expertise for Microsoft SharePoint and SharePoint Online. Microsoft SharePoint is an enterprise solution that utilizes web-based technology for intelligently connecting people, groups and data. SharePoint offers a common spot for your workers or customers to connect to, organize, share and interact with relevant information, files, and software and to interact with one another. SharePoint allows quicker and more intelligent decisions, more efficient sharing across teams and more streamlined business processes. Windows SharePoint Services connect workers, clients, workgroups and projects with the information theyíve created in a way that makes data convenient to find, retrieve and re-use. Progent's SharePoint experts can assist your organization to manage your existing SharePoint ecosystem or migrate to the current version of SharePoint.

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    Progent's certified consultants can help you to pilot Windows 7 to confirm application and driver compatibility and to determine its performance and reliability working in your environment. Progent can also show you how to estimate the likely strategic advantages of moving to Microsoft Windows 7. If you decide that Microsoft Windows 7 fits your business strategy, Progent can assist you to plan and carry out a non-disruptive migration to Windows 7 from a your current release of Microsoft Windows.

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    Progent's certified SharePoint Server 2019 and SharePoint Online experts offer economical online and on-premises consulting expertise, application development, and troubleshooting services for businesses of all sizes who intend to migrate to SharePoint Server 2019 or SharePoint Online from older releases of SharePoint. Progent can help customers design and execute a cost-effective upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that incorporates local and cloud components into a seamless intranet system.

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    VMware's NSX network virtualization technology enables you to create complete logical networks in software. NSX allows virtual networks to be provisioned instantly and administered with a high level of automation regardless of the hardware used by the basic IP network. VMware Site Recovery Manager supports automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, updates and patches and can generate reports to verify complete service recovery, validate SLAs and demonstrate DR compliance. When used with VMware's NSX virtual network platform, VMware SRM can quickly recover the entire logical network topology at the secondary datacenter. Progent offers the skills of a VCDX certified VMware NSX consulting expert and VMware SRM integration specialist to help your organization to plan, deploy, test and manage a disaster recovery solution based on VMware SRM and VMware NSX.

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