Fast Remote Help for Bristol United Kingdom Networks
Urgent Online Help for Bristol SystemsFor organizations located in Bristol United Kingdom, Progent offers remote support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have provided remote troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to help with complex networking problems, as well as the services of CISSP-certified cybersecurity experts to handle advanced security design and diagnostic issues.

Progent's remote support engineers offer excellent value because they have the practical background and have access to the sophisticated technology necessary to resolve the majority of information system problems rapidly. Efficient support reduces immediate costs since service calls require fewer billable minutes. Remote help also eliminates the cost of dispatching an engineer to your office. Your company saves even more with indirect costs by reducing or avoiding network downtime and related losses resulting from business disruption, disgruntled clients, unproductive employees, and distracted executives. Progent's extensive online consulting expertise is especially helpful in environments that depend on public clouds for critical infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an alternative.

Progent's pricing model for remote help is structured to leverage your network support investment. Progent bills on a per-minute basis for phone consulting, so you pay exclusively for the support that you receive. Unlike many online service firms, Progent imposes no startup fee or minimum payments. Progent's per-minute granularity and clean model for billing eliminate situations where quick repairs manage to turn into major bills. Progent's penchant for solving problems efficiently means you saves cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined an arsenal of customized technologies and field-tested processes that allow the highest degree of effectiveness for online technical support and troubleshooting for IT networks of all sizes. Progent provides protected VPN support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the experts of Progent's remote service group to interface to your network without compromising system security.

Progent's powerful technical support reporting system maintains extensive records describing the service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the specifics of all help provided to every Progent customer by every Progent consultant. This database of trouble tickets and responses is stored as a conveniently exploitable internal knowledge base that permits Progent's online support engineers to share their knowledge with the whole team to make sure that the value of Progent's support services improves over time. Progent's advanced accreditations and working relationships with key vendors including Cisco and Microsoft make available additional vast support databases and permit fast response from vendors' in-house engineering staff with the result that Progent's remote service experts are able to find the best solutions promptly.

Remote support offered by Progent to businesses in Bristol United Kingdom include:

Progent's ProSight Fixed-price IT Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, flat-rate services designed to enable small and medium-size businesses to utilize the same advanced technology deployed by some of the industry's leading corporations. The ProSight line of IT management outsourcing services addresses all critical aspects of modern networking including email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior machine learning tools to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to manage the entire malware attack progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering through leading-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore product vendors to produce ProSight Data Protection Services (DPS), a family of offerings that deliver backup-as-a-service. ProSight DPS services automate and track your data backup operations and enable non-disruptive backup and fast restoration of important files, applications, images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you recover from data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks such as ransomware, human error, malicious employees, or application bugs. Managed services in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these fully managed services are best suited for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management offer organizations of any size a versatile and cost-effective solution for evaluating, testing, scheduling, applying, and documenting updates to your dynamic IT network. In addition to maximizing the security and reliability of your computer environment, Progent's patch management services permit your IT team to focus on line-of-business initiatives and activities that derive the highest business value from your network. Learn more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to defend against password theft by using two-factor authentication. Duo supports single-tap identity confirmation on iOS, Google Android, and other out-of-band devices. With 2FA, whenever you sign into a secured online account and enter your password you are requested to verify who you are via a unit that only you possess and that uses a different network channel. A broad range of out-of-band devices can be utilized as this added means of authentication such as a smartphone or wearable, a hardware token, a landline phone, etc. You can register multiple verification devices. For more information about ProSight Duo two-factor identity validation services, see Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing line of real-time and in-depth reporting utilities created to integrate with the top ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as inconsistent support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security companies to deliver web-based control and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's onsite gateway device adds a deeper level of analysis for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, reconfigure and debug their networking appliances such as routers, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are always updated, copies and manages the configuration of almost all devices on your network, monitors performance, and generates notices when problems are discovered. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that need critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT management staff and your Progent consultant so that any looming problems can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time spent searching for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an objective assessment of the health of their network. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security standards, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and less downtime. Read more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance expert. The interview is intended to evaluate your organization's preparedness either to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective security and backup environment that meets your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract IT projects. Billing charges for longer-term consulting projects are determined according to the qualifications of the consultants required. Progent's background in these special areas of computer technology enables customers to execute major projects within budget and on time. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service options for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Call Center services, co-managed Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount from Progent's normal desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve complex problems.

    Progent's shared Help Desk services allow your business to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution based on the leading professional services automation (PSA) tool for handling service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Help Desk Call Center staff of seasoned information technology experts offers your clients in Bristol United Kingdom instant assistance from an efficient network service group with years of experience delivering telephone-based consulting and remote diagnostics for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Call Center the reputation as a crucial enabler of company efficiency, and Progent's target is to resolve and not simply annotate technical issues.

  • Business Applications Support: Training, Customization, and Integration
    Progent's Applications Consulting staff provides phone-based professional consulting expertise and training in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver expertise, custom development, and training for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Office Word, and Microsoft 365 Excel. To learn more on Progent's expertise, custom development, and training services, see Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer world-class online and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of System Center2, extend or tune your current one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver companies in Bristol United Kingdom online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can adapt Operations Manager to fit your environment so your computer support is proactive and automated. By detecting potential trouble spots before they grow into network outages, proactive monitoring can ward off disruptive and costly information system breakdowns. Progent can also provide help with network monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or networks that incorporate a mix of platforms.
How Your Bristol Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent online support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Bristol United Kingdom, Progent's online network support specialists are ready to provide expert and cost-effective system help the instant your company requires it. Over two decades of delivering remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online access tools to solve computer problems quickly while eliminating the cost and lost productivity associated with on-premises service calls.

Even if your Bristol office relies on a local freelance consultant or maintains an in-house organization that can deal with day-to-day computer issues, Progent's Microsoft certified consultants can provide a convenient and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either don't have the time or the expertise to fix sudden network emergencies or especially tough integration problems.

Advantages of Progent's Network Help for Offices in Bristol United Kingdom
Progent's online network troubleshooting services allow your Bristol business to enjoy the benefits of on-call, expert IT support without the expense of managing an in-house IT organization. Your information system will derive added strategic value by being increasingly available, productive, and secure. Advantages to your company include:

  • Convenient virtual expansion of your local support resources
    With most businesses in Bristol United Kingdom, local computer support providers, whether represented by outside consultants or an internal IT staff, can solve typical technical issues. On the other hand, major troubles may strike when your regular resources are overstretched or absent, and some trouble may stem from IT products that is unfamiliar to your usual support people. In these instances, Progent's on-call support specialists give you a convenient, quick, and budget-friendly solution to augment your local help and to transfer useful information to improve your ability to handle future issues in-house.

  • Less Dependence on Freelance Consultants
    For IT maintenance, smaller organizations commonly rely on independent freelance consultants. Although freelance service people have smaller internal costs than larger support firms and can often charge marginally less, they are occasionally stretched too thin, making it difficult to respond rapidly to urgent situations. If a freelance consultant is busy with another customer, ill, on vacation, or in training, the lack of reserve help may require your business to go without help during an emergency. As your company grows, network unavailability and problems with vital software become more expensive. The money you thought you were saving on an independent can be consumed fast by lost productivity. Progent offers an on-call source of reserve service experts to make sure your network is always available.

  • Build a Solid Foundation for Seamless Growth
    Organizations often begin with an information architecture created on a shoestring budget. Lacking a proper infrastructure, band-aid fixes often get thrown onto a shaky foundation. As a company grows, stability and scalability problems can hinder the productivity of the business. Such poorly designed environments need careful assessment, smart strategic planning, and extensive IT knowledge to evolve to a network architecture able to provide the solid foundation to meet critical business requirements and ease downstream growth.

  • Work with Problem Solvers Rather Than Technology Vendors
    Smaller offices require advice and technical training to negotiate an ever more complex maze of product options available for promoting business success and improving productivity. Businesses hardly need a computer consultant who is attempting to resell a certain vendor's products. Network consulting and product sales can result in a scenario where the recommended solution is built around a predetermined product rather than the true requirements of a client. Progent eliminates these dilemmas by offering just services instead of products. This enables Progent to align IT consulting with the best interests of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of IT experience, refined support software, and familiarity with enterprise networking allow offices to escape the pitfalls associated with exclusive reliance on smaller service organizations, independent freelance consultants, or limited internal resources.

Progent adds value by offering:

How Does My Business Start Receiving Remote Technical Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.



An index of content::

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    Progent's wireless consultants can help small companies design, choose, evaluate, deploy and support secure building-to-building wireless bridges that integrate seamlessly into your existing network while offering a level of security that equals or excels wired interfaces. Progent offers experience in wireless LAN/WAN products from Cisco Aironet and Meraki, Proxim, and other small business wireless vendors and can help you select and deploy the wireless connectivity solutions that align best your company requirements.

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    Microsoft Forefront Threat Management Gateway builds on the powerful security capabilities of Internet Security and Acceleration Server 2006 and offers a centrally managed Internet gateway that acts as a one-server platform for an array of security functions including an application layer and network layer firewall, URL filtering, antimalware, intrusion protection, reputation services, Virtual Private Network control, plus HTTP and HTTPS inspection. Microsoft Forefront TMG 2010 includes comprehensive web security reporting features, allows custom reporting generated by Microsoft SQL Server, works with Active Directory to simplify authentication and policy enforcement, and can be operated as a virtual machine to lower costs and enhance availability. Progent's Microsoft consultants can help your company to design and carry out pilot and production deployments; integrate Forefront Threat Management Gateway 2010 with Windows 2008, Active Directory, Microsoft SQL Server, Exchange Server, and Microsoft SharePoint; set up Forefront Threat Management Gateway 2010 to operate on a virtual machine with Microsoft Windows Hyper-V; and provide continuing support and troubleshooting. Progent's consultants can also assist your organization to upgrade smoothly to Microsoft Forefront Threat Management Gateway from ISA Server 2006 or ISA Server 2004.

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    Altaro VM Backup software from Hornetsecurity provides small businesses a reliable and affordable platform for backing up and restoring Microsoft Hyper-V and VMware-based VMs. Altaro VM Backup can be deployed in on-premises, offsite, multi-site, and cloud-hosted environments and also enables low-cost backup to Azure storage. Altaro VM Backup protects against ransomware by leveraging Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by anyone including administrators. Progent is a certified Hornetsecurity/Altaro partner and offers a broad array of remote or onsite services to help you to plan, install, manage and debug a modern backup/restore system powered by Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent offers a managed backup/restore service based on Altaro VM Backup.

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    Progent's Microsoft-certified experts offer small and medium sized companies computer consulting, maintenance, and repair services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal platform for intelligently connecting people, teams and data. SharePoint Portal Server provides a common location for your employees or customers to connect to, organize, distribute and interact with relevant data, documents, and applications and to communicate with one another. It allows quicker and more intelligent decisions, more effective access across groups and more streamlined business practices. The main objective of SharePoint Server is to bring together, in a productive way, all of the diverse sources of information accessible within and outside an organization. Windows SharePoint Services join employees, customers, teams and major tasks with the knowledge they've developed in a way that makes data convenient to find, download and re-use.

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    Infor CloudSuite Industrial, formerly called SyteLine, is an ERP platform that embodies more than a quarter century of background assisting manufacturing and distribution organizations to simplify supply chains and improve the efficiency of key business processes in order to bring products to market quickly and meet customer schedules dependably. Progent can provide the skills of an ERP specialist with over two decades of experience working with the Infor CloudSuite Industrial/SyteLine product family. Progent offers remote or onsite consulting that spans from as-needed advice to solution design and project management outsourcing or co-sourcing. Sample consulting services available from Progent for Infor CloudSuite Industrial include installation, migration, business analysis, application development, CPQ, web site integration, debugging, ETL, Microsoft 365 integration, disaster recovery planning, and database administration.

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    Cisco Unified Communications Manager, formerly branded CallManager, is the center of Cisco's collaboration solution. Cisco Unified Communications Manager and Cisco Unified Communications Manager Express provide an advanced IP-PBX by integrating tightly with applications that include Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact center. Progent's Cisco-certified network consultants can deliver effective and affordable remote and on-premises expertise to assist organizations of any size to create and maintain CUCM deployments by providing Cisco Unified Communications Manager configuration and technical support consulting services that deliver optimum business value. Progent can help with any facet of CUCM setup and troubleshooting in areas such as integrating Voice over IP phones and desktop Video phones, reviewing dial plans, setting up SIP trunking and PSTN support, deploying Cisco ISR routers with CUBE support, designing UCS server failover systems for high availability, performance tuning, and integration with Microsoft Exchange and Skype for Business.

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    Progent's Microsoft-certified experts can provide businesses of all sizes consulting, technical support, and application development expertise for SharePoint and SharePoint Online. Microsoft SharePoint is an enterprise solution that utilizes web technology for efficiently coordinating people, groups and information. Microsoft SharePoint provides a common spot for your employees or clients to connect to, manage, distribute and interact with useful information, documents, and applications and to communicate with other people. SharePoint allows quicker and better decisions, more effective access across teams and more streamlined business processes. Windows SharePoint Services connect employees, customers, workgroups and projects with the information they've developed in a way that makes data easy to find, download and apply. Progent's SharePoint consultants can help you to manage your current SharePoint solution or migrate to the current version of SharePoint Server or to SharePoint Online.

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    Microsoft Lync 2013, renamed Skype for Business, enables businesses of any size to build a manageable and secure communications environment that permits the modern Bring-Your-Own-Device computing model with IM, presence, audio/video and web conferencing with app sharing and whiteboard, as well as IP-based and PSTN telephony enabled for a wide assortment of stationary PCs and handheld devices. Progent's certified Lync 2013 experts and system architects can assist you to assess the advantages of Lync Server 2013, design an in-house, cloud-based (with Lync Online) or mixed model appropriate for your present and long-term plans, deploy Lync 2013 so as to speed up your return on investment, and deliver live webinar and on-premises training to your management team and end users. Progent has in-depth expertise in key pieces of a Lync Server 2013 deployment including Microsoft Windows Server, SQL Server Express and Exchange Server, and Progent can assist you to combine Lync Server 2013 with popular Microsoft 365 apps such as Outlook clients and PowerPoint.

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    Progent's Microsoft-certified consultants have two decades of experience providing e-mail and unified telecommunications/email solutions for businesses. Progent provides affordable Exchange Server consulting services to enhance email security and virus defense, provide high availability email, and facilitate remote and wireless email connectivity. Progent's Microsoft Exchange help and support services can aid you in designing and implementing a Microsoft Exchange update or a move from a legacy SMPT server or older Microsoft Email product such as Exchange 5.5 to Microsoft Exchange Server 2010.

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    ProSight Data Protection Services ECHO provide small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup processes and enables fast recovery of vital files, applications and virtual machines that have become lost or corrupted due to hardware failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can provide world-class support to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, whenever needed, can assist you to recover your business-critical information.

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    Progent's ransomware consultants can help your business to assess your ransomware defenses, remotely monitor and protect your IT environment, help with negotiating a settlement with a threat actor, and rebuild a network victimized by a ransomware variant like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor.

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    Microsoft Lync 2013, renamed Skype for Business, allows businesses of all sizes to build a centrally managed and protected communications ecosystem that supports a BYOD computing model with IM, real-time presence, web meetings with app sharing and whiteboard, and both IP-based and PSTN calling across a broad range of desktop and handheld devices. Progent's Microsoft-certified Lync Server 2013 experts and system architects can help you to assess the business benefits of Lync Server 2013, create an in-house, cloud-resident (with Microsoft Lync Online) or mixed model suitable for your current and future goals, deploy Lync Server 2013 in a way that expedites your ROI, and deliver live online and onsite training to your IT staff and users. Progent offers in-depth expertise in key components of a Lync 2013 deployment that include Windows Server, SQL Server and Exchange, and Progent can help you to integrate Lync 2013 with popular Microsoft 365 apps such as Outlook clients and PowerPoint.

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    ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based analysis tools from SentinelOne to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely get by traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to manage the entire malware attack lifecycle including blocking, identification, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats.

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    With virtual servers, businesses are able to operate many virtual servers on a single actual server. Virtualization technology enables businesses to gain all the advantages of server isolation, but without the costs associated with buying extra server hardware. Virtualization is the critical technology for private clouds, which provide major benefits including reducing the costs of capital equipment, facilities, and administration while improving data protection, network reliability, and disaster recovery. Other useful server management technologies are server monitoring utilities, Microsoft WSUS, and remote server management cards. Progent's professional server management specialists can assist you in all areas of server consolidation and management to allow your business to contain expenses and save time.

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    Progent's Microsoft-Premier SQL Server consultants can provide an array of support services to help small companies to plan, implement, administer, and troubleshoot SQL Server 2008 systems in order to gain the optimum competitive advantage from this state-of-the-art information management platform. Also, Progent can provide assistance with network architecture, enterprise-wide security, and custom software programming to increase the strategic advantage of your SQL Server network.

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    Citrix offers a comprehensive line of platforms that provide enterprise-class manageability, expandability, and responsiveness for server virtualization and for server-based delivery of Windows desktops and applications. For delivering virtualized desktops and applications, Citrix offers Citrix XenDesktop and XenApp. For creating and managing virtual servers, Citrix offers XenServer and Citrix Essentials for Microsoft Hyper-V. Progent's Citrix-certified consultants can assist your company to assess the strategic advantages of Citrix virtualization products and show you how to design, validate, implement, troubleshoot, and support Citrix virtualization platforms.

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    Progent's certified SQL Server 2017 consultants can help your organization to plan and carry out a cost-effective upgrade from your existing SQL Server databases and applications to SQL Server 2017.

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