Immediate Remote Support for Bristol United Kingdom IT Networks
For businesses in Bristol United Kingdom, Progent provides online help for networks based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided online troubleshooting to companies in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to handle challenging infrastructure issues, as well as the services of CISA and CISSP-accredited cybersecurity experts to help with high-level security architecture and troubleshooting jobs.
Progent's remote technical support experts offer exceptional leverage because they have the real-world experience and have access to the sophisticated tools needed to solve the majority of network problems quickly. This reduces immediate expenses because service calls use up fewer billable minutes. Remote help also avoids the cost of sending an engineer to your office. Your company saves additionally with indirect costs by minimizing or avoiding network downtime and associated losses resulting from business discontinuity, upset customers and vendors, idle employees, and de-focused management. Progent's extensive remote consulting experience is particularly important in environments that are dependent on public clouds for vital network infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be useful.
Progent's pricing policy for online help is structured to stretch your network support investment. Progent charges per minute for phone consulting, so you owe only for the services that you actually get. Unlike many online support companies, Progent requires no service activation fee or minimum payments. Progent's one-minute granularity and clean model for billing save you from scenarios where quick fixes manage to end up as large invoices. Progent's penchant for solving problems efficiently means your business spends less money.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered an array of optimized technologies and proven methodologies that promote the maximum degree of effectiveness for online help and troubleshooting for computer networks of all sizes. Progent offers safe VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the staff of Progent's remote service group to interface to your company's computer system remotely without compromising system security.
Progent's sophisticated technical support reporting system maintains extensive histories of all support that Progent's clients have received. Progent's staff service personnel have the benefit of the records of all help provided to every Progent client by every Progent consultant. This archive of issues and resolutions is structured as a conveniently exploitable support knowledge base that permits Progent's online technical experts to communicate their experiences with the whole team to make sure that the value of Progent's support services improves daily. Progent's high-level certifications and working relationships with major vendors such as Cisco and Microsoft make available additional massive technical knowledge bases and allow quick access to vendors' in-house support staff with the result that Progent's online service experts are able to arrive at the most efficient resolutions in the least time.
Remote technical support services provided by Progent to clients in Bristol United Kingdom include:
Authorized Microsoft Windows Support
Progent's Microsoft-expert online support experts can deliver computer system problem solving and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can assist your company with a wide range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration support, Microsoft Teams configuration help, Microsoft Skype for Business Server migration support, Lync Server 2013 management, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Microsoft Access Development and Training,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide array of cost-effective desktop consulting and support services to assist you company to deploy, integrate, repair, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services include offering Windows 10 upgrade support plus System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to centralize the administration of your desktops and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for networking consultants, and indicates an individual's network technology skills at the expert level. Cisco CCIEs can deal with the most stubborn problems encountered in network design, deployment, maintenance, compliance, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal support staff in analyzing problems with Cisco IOS Software network management utilities and coming up with workarounds or identifying program patches. Cisco qualified CCIEs provide exceptional cost-effectiveness since their deep expertise enables them to fix problems rapidly. In common cases, less seasoned service providers can struggle for hours or days with the same tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE support experts can interface to your network using sophisticated on-line troubleshooting tools to perform quick, secure, and affordable analysis and repair.
Bristol Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Bristol Metro Area.
Progent locations in Bristol Metro
Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's top-selling selection of connectivity appliances. Cisco networking consulting offered by Progent includes Cisco ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers planning and management, Cisco Catalyst switch consulting and support services, Nexus switch consulting and support, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco Voice over IP phones and IP video phones solutions and Cisco wireless IP phones integration, Cisco Meraki wireless access point layout and configuration, Aironet Access Points consulting services, Cisco WiFi controllers support Services, Cisco VPN and Security Setup and troubleshooting expertise, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration expertise. Progent can also provide online and onsite Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Premier System Security Consultants
Progent's qualified CISM and CISSP security and compliance consultants offer a variety of security solutions to improve the safety of your Windows, Apple macOS and OS X, Linux network against attacks or assist your company to recuperate rapidly after a serious breach. Security services available from Progent include: comprehensive data security analysis using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Hydra; fast cleanup after virus and worm attacks; installing firewalls; building secure architectures for off-site and mobile access; defending your email system against viruses, spam and DHA attacks; and establishing 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online support services to help organizations of all sizes integrate their information networks with leading public clouds including Azure and Amazon AWS. Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-only systems or in hybrid topologies that seamlessly combine on-premises resources as well as public clouds. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration services that include Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration expertise. Progent has more than 20 years of background delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and test a repeatable runbook for recovering services rapidly after an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also supports non-intrusive testing for site recovery, upgrades and patches and can produce audit reports to verify complete service recovery, validate SLAs and prove compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, configure, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that provide maximum availability, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high level of automation regardless of the physical components used by the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists offer phone-based consulting services to address a wide range of computer technologies such as network architecture, email solutions, network and process security, plus UNIX and Windows coexistence. For server consolidation and simplified management in environments that incorporate Linux-based systems with Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with transitioning from older applications to MS Windows or Linux-powered environments. Progent's team-oriented approach to solving technical issues enables quick escalation, when required, to engineers with task-relevant expertise to tackle challenging scenarios. This accelerates repair of urgent problems, reduces network downtime, and lowers support costs.
Important Linux variants for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, fixed-price services intended to enable small and mid-size organizations to utilize the same best-of-breed technology used by many of the industry's leading corporations. Progent's ProSight series of network monitoring and management services addresses all key areas of modern networking including email protection, security and compliance, automated backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based analysis technology to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily escape traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to manage the entire threat lifecycle including protection, detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital files, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security companies to deliver centralized management and world-class security for your inbound and outbound email. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to external threats and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further layer of inspection for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email that stays within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, track, enhance and troubleshoot their connectivity appliances like switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that need important updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management staff and your Progent engineering consultant so all potential issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard information about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate up to half of time wasted looking for critical information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to get an unbiased evaluation of the health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, better compliance with data security regulations, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to help assess your organization's preparedness either to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient AV and backup/recovery environment that aligns with your business needs. For details, see The ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for contract information technology projects. Billing rates for ongoing development or consulting tasks are determined according to the qualifications of the engineers involved. Progent's experience with these special areas of information technology enables clients to complete major projects within budget and on schedule. Progent's special online consulting solutions include:
How Your Bristol Company Can Contact Progent's Online Service Professionals
Help Desk Services
Progent's Call Center service offerings for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, shared Helpdesk support services, and Call Center process consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that manages all aspects of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.
Progent's Call Center consulting support can support you in creating an effective new Call Center or enhancing your current organization, selecting or customizing Help Desk software products to address the unique requirements of your company, or adding occasional online staff to reinforce your internal Help Desk Call Center group to handle high-demand situations like software transitions, major upgrades, or installing brand new business software.
Progent's Help Desk team of experienced network professionals offers your computer users in Bristol United Kingdom immediate assistance from a dependable network service resource with extensive background delivering phone help and remote repair service for IT systems powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk the reputation as a key enabler of company performance, and Progent's goal is to resolve and not simply annotate network issues.
- Business Applications Services: Education, Development, and Troubleshooting
Progent's Applications Consulting Team can supply remote advanced engineering expertise and education in special business application areas such as ERP, MRP, customizing accounting packages, and CRM. Progent also can provide consulting, custom development, and training for familiar Microsoft applications such as CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To read more about Progent's consulting, custom development, and education services, go to Progent's Business Application Experts Team.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new implementation of System Center 2016, extend or tune your current one, migrate efficiently from a previous release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent can deliver businesses in Bristol United Kingdom online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to accommodate your business so that your IT support is proactive rather than reactive. By anticipating possible issues before they evolve into full-scale emergencies, automated monitoring can minimize stressful and expensive information system failures. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or networks based on multiple OS platforms.
To contact Progent about urgent remote assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.
For companies and new businesses in Bristol United Kingdom, Progent's phone-based computer support engineers are ready to deliver expert and affordable system support the instant your organization requires it. More than 15 years of delivering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to refine online connectivity technology to repair computer problems quickly while eliminating the expense and lost time associated with on-premises service visits.
Even if your Bristol office works with a regular independent support technician or maintains an in-house IT staff that know how to deal with ordinary network issues, Progentís Microsoft certified consultants are available to provide a convenient and transparent remote expansion of your local resources for situations when your usual service personnel either don't have the availability or the knowledge to solve unexpected system emergencies or particularly complex integration projects.
Details of Progent's Online Network Support for Bristol United Kingdom
Progent's phone support, Internet-based repair, system security consulting, and system administration services offer offices in Bristol United Kingdom the greatest leverage for your support budget. Whether you need one-time telephone support and remote network repair or ongoing Help Desk call center services and system administration, Progent's experts can provide your office enterprise-level IT support while allowing you to avoid the cost and hassle of running a large in-house IT staff. Highlights of Progent's online help services include:
- Fast Phone Access to Microsoft Premier Professionals
Progent's team of Microsoft-certified technicians can deliver fast and affordable expertise to offices in Bristol United Kingdom and is also ideal for customers in geographic regions that lack technicians with proven experience supporting Microsoft's latest family of server platforms. All Progent phone support staff have at least 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has the use of a wide array of Microsoft support tools, service information, and on-going training.
- Per Minute Billing to Reduce Expenses
Progent offers remote help on a by-the-minute billing plan, so you are billed only for the services you use. Progent has no minimum fee for phone service and requires no periodic subscription fee for services delivered during normal business hours. This protects you from paying big bills for simple repairs.
- Availability of Cisco Certified Network Architecture Professionals
Progent's certified experts for Cisco offers help from authorized professionals with experience in planning, implementing, and managing networking solutions based on Cisco technology. Progent can provide a CCIE or CCNP to show you how to create fast, reliable, and protected connectivity for fixed and mobile networking.
- Application Experts Group
Progent's core support services include technology integration, Microsoft Exchange expertise, network security design, and shared Help Desk services. Progent's Experts group offers world-class consulting expertise for specific business applications. Support available from the Application Experts staff covers:
Microsoft Dynamics GP Support and Customization
Microsoft Office Project and Project Online Expertise
Microsoft Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Help
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Solutions
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Programming, and SQL Server 2014 Software Programming and Troubleshooting
Oracle Project Management and Software Development
MySQL DBA Services and Software Design
Apple Macintosh Consulting
Amazon Marketplace Web Service (Amazon MWS) Programming
By offering a convenient one-stop resource for network generalists and specialists, Progent is able to tailor timely, affordable, and comprehensive IT solutions that meet the special needs of your business.
- Advanced Online Connectivity Tools
Secure remote access allows Progent's support experts to see exactly what your customers see. This makes it possible to produce fast solutions to problems that could otherwise require a costly personal service call. Sophisticated online access software and experienced engineers together enable Progent to resolve most IT problems rapidly and affordably. Progent is a pioneer in offsite troubleshooting and automated network analysis.
- Compatibility with Leading VPN Gateways
Progent supports secure VPN access for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to repair your system remotely without compromising system security.
- 24-hour Support for High System Availability
For organizations with mission-critical applications, Progent offers optional round-the-clock remote technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager, this offering can help produce maximum system availability.
- Help Desk Call Center
Progent's Help Desk Call Center programs are intended specifically for budget-constrained offices whose clients require instant access to a Help Desk service with expert phone support and full escalation ability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of IT background, fine tuned remote support software, and understanding of corporate IT allow businesses to escape the pitfalls associated with excessive dependence on smaller service organizations, individual freelance service providers, or over-stretched in-house IT help.
Progent adds value by offering:
How Does Our Company Begin Receiving Remote Technical Support from Progent?
- In-depth Knowledge of Microsoft's Complete Family of Servers
Progent can provide in-depth support for Microsoftís powerful server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment consulting, Windows Server 2008 expertise, Windows 2003 upgrades, MS Exchange Server 2019 integration, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 management, Microsoft Exchange Server 2007 and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-premises help by the minute. Consequently, you pay only for received services. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in areas where Progent offers on-premises service, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no minimum charge and requires no retainer for services delivered during regular working hours. Many support firms impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates large bills for fast fixes so you will not be tempted to permit simple problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to deal with technical issues that are within their comfort zone, Progent can concentrate on providing high-value services where Progent faces few competitors. Businesses who utilize familiar independent service providers or who maintain in-house IT personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more robust, protected, and productive.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the only consulting firms to provide round-the-clock system tracking services based on Microsoft Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive instead of reactive. By uncovering possible issues before they result in lost productivity, network monitoring can save your IT network from painful and expensive service losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.