Fast and Affordable Online Support for Bristol United Kingdom Computer Networks
Immediate Online Support for Bristol NetworksFor companies located in Bristol United Kingdom, Progent provides remote support for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered online troubleshooting to businesses in all 50 states in the United States. (See recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to handle complex infrastructure issues, as well as the assistance of CISSP-certified cybersecurity consultants to handle high-level security design and diagnostic issues.

Progent's online support experts offer excellent leverage due to the fact that they possess the real-world background and are equipped with the sophisticated tools needed to solve the majority of network issues quickly. Efficient support reduces immediate expenses because solutions accumulate fewer billable consulting minutes. Online help also avoids the expense of dispatching an engineer to your site. Your company saves additionally with incidental expenses by minimizing or avoiding network outages and related costs resulting from business discontinuity, disgruntled clients, idle workers, and de-focused management. Progent's advanced online consulting know-how is particularly helpful for organizations that depend on public clouds for critical network infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be an alternative.

Progent's billing policy for online help is structured to leverage your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced only for the services that you receive. Unlike many remote support organizations, Progent requires no startup charge or minimum payments. Progent's one-minute billing unit and simple model for pricing prevent scenarios where fast solutions somehow end up as large bills. Progent's skill at solving problems quickly means your business spends less money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a set of optimized tools and proven methodologies that promote the maximum level of effectiveness for online technical support and troubleshooting for computer networks of any size. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the staff of Progent's Technical Response Center to communicate with your environment remotely without violating network security.

Progent's advanced customer support database application stores extensive records for all service that Progent's customers have been provided. Progent's staff service personnel have access to the history of support rendered to each Progent customer by every engineer. This archive of problems and responses is structured as a quickly searchable internal database that allows Progent's remote support engineers to share their knowledge with the whole team to make sure that the efficiency of Progent's support grows daily. Progent's high-level accreditations and working associations with important vendors including Cisco and Microsoft make available additional extensive technical knowledge bases and permit quick access to manufacturers' in-house engineering staff with the result that Progent's online service experts are able to come up with the most efficient solutions in the least time.

Online technical support services offered by Progent to customers in Bristol United Kingdom include:

ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent offers a family of affordable, fixed-price managed services intended to enable small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by many of the industry's leading corporations. Progent's ProSight series of IT management outsourcing services addresses all critical aspects of modern networking including email protection, security and compliance, automated backup/recovery, network infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes SentinelOne's cutting edge behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to automate the entire malware attack progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Progent is a certified SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools packaged within a single agent managed from a unified control. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your company's unique needs and that helps you demonstrate compliance with legal and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup/restore technology companies to produce ProSight Data Protection Services, a portfolio of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and track your backup operations and allow non-disruptive backup and rapid recovery of vital files, apps, system images, and virtual machines. ProSight DPS lets you avoid data loss resulting from hardware breakdown, natural disasters, fire, cyber attacks like ransomware, user mistakes, ill-intentioned insiders, or software glitches. Managed backup services in the ProSight DPS product line include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these fully managed services are most appropriate for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management provide businesses of all sizes a versatile and affordable alternative for evaluating, testing, scheduling, implementing, and tracking software and firmware updates to your ever-evolving IT system. In addition to optimizing the protection and reliability of your IT network, Progent's software/firmware update management services permit your IT team to focus on line-of-business initiatives and activities that deliver the highest business value from your information network. Read more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo authentication services incorporate Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication. Duo enables one-tap identity confirmation on Apple iOS, Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a protected online account and enter your password you are requested to confirm who you are via a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A broad selection of devices can be utilized as this second means of authentication such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You may register several validation devices. For details about Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security vendors to provide web-based management and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and blocks most threats from reaching your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, enhance and troubleshoot their networking hardware such as routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration of almost all devices on your network, monitors performance, and generates notices when issues are detected. By automating tedious network management processes, WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that require important updates, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent�s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so that all looming issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you�re making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to get an objective assessment of the overall health of their network. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include easier management, improved compliance with government and industry security regulations, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent backup/recovery expert. The interview is intended to assess your organization's preparedness either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective security and backup/recovery environment that meets your company's needs. For more information, visit The ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for contract IT programs. Billing charges for ongoing consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's experience with these important fields of computer technology enables clients to execute major projects economically and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center support programs for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, shared Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that handles all aspects of remote desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle complex issues.

    Progent's Help Desk consulting services can support you in creating an effective new Call Center or revamping your established one, selecting or modifying Help Desk software to meet the special demands of your corporation, or adding occasional online personnel to reinforce your internal Help Desk Call Center resources to deal with high-demand situations like software transitions, mass updates, or installing new business software.

    Progent's Help Desk Call Center staff of veteran information technology consultants gives your clients in Bristol United Kingdom rapid contact with a dependable technical support group with substantial background offering telephone-based support and online diagnostics for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk Call Center recognition as a significant driver of company success, and Progent's goal is to solve instead of merely document IT problems.

  • Business Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Experts Group provides online professional consulting expertise and training in specific business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and training for popular Microsoft business applications including Microsoft CRM, MS Office Project, Office Word, and Microsoft 365 Excel. To learn more information about Progent's expertise, programming, and training offerings, go to Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS networks that include Linux, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants can provide advanced remote and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and configure a new implementation of Microsoft System Center2, expand or tune an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver businesses in Bristol United Kingdom remote hybrid network monitoring by providing System Center Operations Manager consulting. Progent can configure Operations Manager for your business so that your network maintenance is proactive and automated. By spotting emerging trouble spots before they cause full-scale emergencies, automated monitoring can avoid inconvenient and expensive network breakdowns. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or networks based on multiple platforms.
How Your Bristol Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency phone-based assistance with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Bristol United Kingdom, Progent's online network support engineers are ready to provide professional and economical system support whenever your company requires it. More than a decade of providing remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to refine remote connectivity technology to repair network problems quickly while eliminating the cost and lost time that comes with on-premises service visits.

Even if your Bristol organization relies on a local freelance support technician or maintains an in-house organization that can handle the majority of network problems, Progent's Microsoft and Cisco certified engineers can still provide an easy and seamless virtual extension of your local resources for situations when your usual service personnel either lack the bandwidth or the expertise to deal with sudden system emergencies or especially challenging integration projects.

Advantages of Progent's IT Support for Companies in Bristol United Kingdom
Progent's online network troubleshooting services allow your Bristol business to experience the benefits of on-call, enterprise-level IT support without the cost of maintaining an in-house IT organization. Your information system will acquire added business value by becoming more available, efficient, and protected. Benefits to your business include:

  • Convenient virtual extension of your on-site IT resources
    For most businesses in Bristol United Kingdom, local network service providers, whether represented by freelance consultants or an internal IT staff, can take care of typical technical problems. However, major troubles might strike when local support personnel are too busy or absent, and some problems may involve technology that is beyond the scope of your onsite service people. In these situations, Progent's on-call service professionals provide a convenient, fast, and affordable way to supplement your local help and to convey valuable knowledge to increase your capability to resolve future problems in-house.

  • Reduced Dependence on Individual Service Providers
    For IT maintenance, smaller companies often rely on individual freelance service providers. While freelance service people have smaller overhead than big support firms and can afford to charge lower rates, they are often overbooked, making it difficult to respond rapidly to urgent situations. If a freelance service provider is busy with another client, ill, on vacation, or in training, the absence of reserve help may require your business to go without help during an emergency. As your company expands, system unavailability and trouble with critical software are more expensive. The money you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent offers an on-call source of backup service experts to insure your IT system is always up and running.

  • Create a Scalable Foundation for Smooth Growth
    Businesses typically begin with an information architecture created on a modest budget. Without a scalable infrastructure, slap-dash repairs can get thrown onto an unstable foundation. As a network grows, reliability and scalability problems can impede the success of the organization. These badly designed environments need proper analysis, smart long-term planning, and wide technical expertise to evolve to a network infrastructure able to offer the solid foundation to meet vital business requirements and simplify future growth.

  • Work with Problem Solvers Instead of Product Sellers
    Smaller companies require advice and technical training to navigate through an ever more complicated maze of technology alternatives available for promoting business success and improving productivity. They hardly need a network engineer who is trying to sell a specific vendor's technology. Network support and product sales can result in a scenario where the proposed solution is designed around a predetermined technology instead of the true requirements of a client. Progent avoids these conflicts of interest by selling only services instead of products. This allows Progent to match technical expertise with the best interests of customers.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of IT expertise, refined support tools, and familiarity with corporate IT allow companies to escape the pitfalls of exclusive reliance on smaller consulting organizations, independent freelance service providers, or limited in-house resources.

Progent adds value by providing:

How Does My Business Start Receiving Online Computer Help from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.



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