Fast Online Support for Bristol United Kingdom IT Networks
For companies in Bristol United Kingdom, Progent provides remote support for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to businesses in every state in the U.S. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified network specialists to solve complex infrastructure problems, as well as the assistance of CISSP-certified security consultants to help with advanced security architecture and diagnostic jobs.
Progent's online support engineers offer excellent leverage due to the fact that they possess the real-world experience and have access to the advanced technology needed to resolve most information system issues rapidly. Efficient support lowers direct costs since service calls require fewer billable minutes. Remote help also eliminates the expense of dispatching a consultant to your office. Your company saves even more with incidental costs by minimizing or avoiding network outages and associated costs stemming from business discontinuity, disgruntled clients, unproductive employees, and de-focused management. Progent's extensive online technical support experience is especially important for organizations that rely on public clouds for vital infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be an option.
Progent's billing policy for online support is structured to leverage your network support investment. Progent charges on a per-minute basis for phone assistance, so you are charged just for the support that you actually get. Unlike many online support organizations, Progent requires no startup fee or minimum payments. Progent's per-minute granularity and clean policy for billing eliminate scenarios where speedy. minor repairs manage to end up as big tabs. Progent's skill at dealing with technical issues efficiently means your business saves money.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined an arsenal of optimized tools and field-tested processes that ensure the highest level of effectiveness for online help and troubleshooting for information networks of any size. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the engineers of Progent's online support team to link to your system without breaching corporate security.
Progent's advanced service reporting application stores comprehensive documentation of all service that Progent's clients have been provided. Progent's authorized engineers have access to the details of all help delivered to each client by any consultant. This database of anomalies and resolutions is stored as an easily searchable internal database that enables Progent's remote support engineers to communicate their knowledge company-wide to make sure that the value of Progent's technical support improves daily. Progent's high-level certifications and close associations with important vendors including Cisco and Microsoft open up additional massive technical knowledge bases and permit fast access to vendors' in-house engineering staff so Progent's remote service experts can come up with the most efficient solutions in the least time.
Online technical support services offered by Progent to clients in Bristol United Kingdom include:
Authorized MS Windows Support
Progent's Microsoft-premier online support engineers can deliver network repair and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can assist your company with a wide variety of platform support services such as Windows Server 2022 planning and migration expertise,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 deployment,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration support, Microsoft Teams consulting, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server integration, and Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad range of cost-effective PC desktop consulting and support services to help you business to deploy, configure, troubleshoot, and manage workstations and notebooks powered by Windows. Progent's PC desktop consulting services include providing Windows 11 planning and upgrade consulting and Windows 10 configuration assistance, plus Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your PCs along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco CCIE credential is the premier accreditation for network infrastructure professionals, and certifies a person's networking knowledge at the expert level. Cisco CCIEs know how to handle even the most stubborn problems occurring in network infrastructure planning, integration, maintenance, compliance, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in isolating problems with Cisco IOS Software network administration tools and coming up with workarounds or identifying software patches. Cisco CCIEs are an exceptional value since their broad expertise enables them to resolve problems rapidly. In typical instances, less seasoned service providers can struggle for many hours or days with identical problems that a Cisco CCIE can fix in minutes. Progent's Cisco-qualified CCIE engineers can communicate with your environment via sophisticated on-line support tools to perform quick, secure, and economical diagnosis and remediation.
Bristol Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Bristol Metro Area.
Progent locations in Bristol Metro
Progent's CCIEs offer assistance with the entire range of Cisco's popular selection of infrastructure devices. Cisco infrastructure expertise provided by Progent includes ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers configuration and troubleshooting, Catalyst switch support, Nexus switch consulting and support services, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco Voice over IP phones and IP video desktop phones support and wireless IP phones solutions, Cisco Meraki wireless AP planning and configuration, Cisco Aironet Wireless APs deployment expertise, Cisco WiFi controllers support Services, Cisco VPN and Network Security Integration support, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide remote and on-premises Wi-Fi site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISSP and ISSAP Premier Network Security Professionals
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a variety of security services to improve the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or assist your business to recuperate quickly following a serious breach. Security solutions available from Progent include: comprehensive data security and compliance assessment using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; rapid recovery from virus and worm assaults; configuring firewalls; establishing secure techniques for off-site and mobile connectivity; defending your messaging infrastructure from viruses, spam and DHA attacks; and initiating round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert remote consulting to help companies of all sizes integrate their networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to design and manage hybrid ecosystems that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that seamlessly combine local IT assets along with public cloud services. To assist you to integrate public clouds with networks, Progent offers a range of cloud integration support services such as Microsoft 365 Exchange Online integration solutions with on-prem Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service programming and debugging, and Google Cloud integration expertise. Progent has over 20 years of background providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and test a repeatable process for recovering applications and services quickly after an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also enables non-disruptive testing for disaster recovery, upgrades and fixes and can produce reports to confirm complete service recovery, validate Service Level Agreements and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist you to design, deploy, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud environments that deliver maximum availability, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to build a fully virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high level of automation regardless of the physical components used by the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide online support services to address a broad range of information technologies including network infrastructure, email solutions, system and operational security, plus UNIX/Linux and Windows coexistence. For server economization and simplified management in networks that combine Linux and Windows, Progent offers VMware consulting and Citrix support. Progent can also assist with transitioning from legacy applications to MS Windows or Linux-based solutions. Progent's team-based methodology for resolving technical issues enables fast escalation, if necessary, to consultants with appropriate expertise to tackle challenging situations. This expedites solutions of urgent problems, minimizes lost productivity, and lowers support expense.
Major Linux versions for which Progent can provide expert support include:
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services designed to allow small and medium-size businesses to benefit from the same best-of-breed technology deployed by many of the world's top corporations. The ProSight suite of outsourced network management services addresses all critical areas of modern networking such as email protection, security and compliance, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior machine learning technology to defend endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to address the complete malware attack progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent's consultants can also help you to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with advanced backup/restore technology vendors to produce ProSight Data Protection Services, a portfolio of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services automate and track your backup operations and allow non-disruptive backup and fast recovery of important files, applications, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps you protect against data loss resulting from hardware failures, natural calamities, fire, cyber attacks such as ransomware, user error, malicious employees, or application bugs. Managed backup services in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these fully managed services are best suited for your network.
- Patch Management: Patch Management Services
Progent's support services for software and firmware patch management offer businesses of all sizes a versatile and affordable solution for assessing, validating, scheduling, applying, and tracking updates to your ever-evolving IT network. In addition to maximizing the security and reliability of your computer network, Progent's software/firmware update management services permit your IT staff to concentrate on more strategic initiatives and activities that deliver the highest business value from your network. Find out more about Progent's software/firmware update management support services.
- ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
Progent's Duo MFA services incorporate Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication. Duo enables one-tap identity confirmation on Apple iOS, Android, and other personal devices. Using Duo 2FA, when you sign into a secured application and give your password you are requested to confirm who you are via a device that only you possess and that uses a different ("out-of-band") network channel. A broad selection of out-of-band devices can be used as this added means of authentication including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You may register multiple validation devices. For details about Duo two-factor identity validation services, see Cisco Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security vendors to deliver web-based control and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper level of analysis for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, monitor, optimize and debug their connectivity hardware like routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept current, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming network management processes, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating devices that require critical updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management personnel and your assigned Progent consultant so any potential issues can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your core network assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory environment. Both also include one year of advanced remote network monitoring and management. Benefits can include simpler network management, improved compliance with information security requirements, higher utilization of IT resources, faster problem resolution, more dependable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to assess your organization's ability to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective security and backup/recovery environment that meets your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for contract IT programs. Progent's rates for ongoing consulting projects are determined according to the qualifications of the engineers assigned. Progent's background in these important fields of information technology enables customers to execute critical projects within budget and on time. Progent's project-based online consulting solutions include:
How Your Bristol Company Can Contact Progent's Remote Support Professionals
Help Desk Expertise
Progent's Help Desk Call Center programs for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, co-managed Helpdesk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that handles all facets of online Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's regular desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle challenging issues.
Progent's Help Desk sharing services allow your business to share responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progent's shared Help Desk service is a collaborative support solution based on the top professional services automation platform for managing service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Call Center team of seasoned network consultants provides your customers in Bristol United Kingdom instant access to a reliable network service resource with years of experience providing phone consulting and remote troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk recognition as a key driver of company efficiency, and Progent's target is to fix instead of merely document IT problems.
- Business Applications Services: Training, Customization, and Problem Solving
Progent's Applications Experts Team offers remote advanced consulting expertise and education in key application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, programming, and training for popular Microsoft business applications including Microsoft CRM, MS Project, Office Word, and Microsoft 365 Excel. To read more information on Progent's consulting, custom programming, and education offerings, visit Progent's Applications Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts can provide world-class remote and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of System Center2, expand or optimize an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers companies in Bristol United Kingdom online IT infrastructure monitoring by providing System Center Operations Manager consulting services. Progent can customize SCOM to suit your business so your computer support is proactive rather than reactive. By uncovering looming trouble spots before they cause network outages, proactive monitoring can avoid disruptive and costly information system breakdowns. Progent can also provide help with system monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or networks that support a variety of OS platforms.
To get in touch with Progent about urgent online assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.
For organizations and new ventures in Bristol United Kingdom, Progent's phone-based network support specialists are ready to provide effective and cost-effective IT support the instant your company has to have it. More than 20 years of providing remote tech support has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to refine remote access technology to repair network problems rapidly while avoiding the expense and lost time associated with on-site support visits.
Even if your Bristol business works with a regular freelance support technician or employs an in-house IT staff that know how to deal with common network problems, Progent's Microsoft and Cisco certified consultants can provide an easy and seamless remote expansion of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the expertise to resolve sudden network emergencies or particularly complicated integration problems.
Advantages of Progent's Network Help for Businesses in Bristol United Kingdom
Progent's online technical help services enable your Bristol company to experience the advantages of timely, enterprise-class IT support without the expense of managing an in-house IT staff. Your information system will acquire added business worth by becoming more reliable, productive, and secure. Benefits to your company include:
- Convenient remote extension of your on-site support resources
For most businesses in Bristol United Kingdom, nearby computer service providers, whether made up of independent consultants or an internal maintenance staff, can deal with typical technical issues. On the other hand, IT crises might spring up when your regular resources are overstretched or unavailable, and some problems may involve IT products that is beyond the scope of your local support personnel. In these instances, Progent's on-call service professionals give you an easy, quick, and budget-friendly way to supplement your local help and to convey useful information to improve your capability to deal with downstream issues locally.
- Reduced Reliance on Freelance Service Providers
For IT support, smaller offices commonly depend on independent freelance consultants. While freelance consultants carry smaller overhead than larger consulting organizations and can often charge lower rates, they are often overbooked, making it impossible to respond rapidly to urgent situations. If an independent consultant is occupied with another client, ill, on a trip, or in training, the lack of reserve help may force your business to wait for help during an IT crisis. As your company expands, system unavailability and trouble with vital software become more costly. The budget you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent offers an on-call source of backup support experts to insure your network remains available.
- Build a Solid Foundation for Seamless Growth
Businesses often begin with an IT architecture created on a shoestring budget. Lacking a strong infrastructure, band-aid fixes can get thrown onto a shaky foundation. When a network grows, stability and scalability issues can hinder the success of the business. These poorly built environments require careful assessment, intelligent strategic planning, and broad-based IT knowledge to evolve to a network infrastructure that can deliver the stable foundation to meet vital business demands and ease downstream expansion.
- Interact with Problem Solvers Instead of Product Vendors
Smaller companies need advice and technical education to negotiate an ever more complicated maze of technology options available for promoting business growth and enhancing productivity. They do not need a computer engineer who is attempting to earn a commission on a specific vendor's technology. IT support and product sales can result in a situation where the recommended
solution is built around a predetermined technology instead of the true requirements of a client. Progent eliminates these conflicts by selling just services rather than products. This allows Progent to align IT consulting with the best interests of clients.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, range of technical experience, fine tuned remote support tools, and familiarity with enterprise networking enable offices to escape the limitations associated with exclusive reliance on smaller consulting organizations, independent freelance consultants, or limited in-house resources.
Progent adds value by providing:
How Does Our Company Begin Receiving Remote Technical Help from Progent?
- Best Practices
Progent's team of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on professional experience, at the front lines of IT support, performing a broad variety of IT tasks for an extensive array of businesses. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting team. This ensures that you get not just expert technical capability, but also a consultant with field-tested methods for applying computer knowledge to fix actual IT problems quickly.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-premises help by the minute. As a result, you are invoiced only for delivered services. Progent does not impose a more expensive rate for after-hours or emergency service, and inside California or in regions where Progent provides on-premises support, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. In addition, Progent applies no startup fee and asks no retainer for services delivered during regular business hours. Many support firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids big bills for fast fixes so you will not be forced to allow minor problems to stay unaddressed.
- Full Records of Delivered Services
Progent has created a sophisticated support reporting system that records and formats detailed documentation for all billed services. Unlike many independent consultants or local service organizations who provide minimal documentation or specifics of services performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service documentation sent by every staff member to each customer. The practice of documenting and archiving service records allows more efficient support and avoids a slew of common problems such as when a support client is virtually held captive to a consultant who won't let go of the keys to the kingdom.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the few IT service companies to provide 24x7 remote tracking services powered by MS Operations Manager. MS Operations Manager causes your network support to be proactive instead of reactive. By anticipating potential issues before they cause lost productivity, system monitoring can keep your IT network from painful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.