Enlarging your telecommuter workforce may have a major effect on network infrastructure, cybersecurity, and corporate workflows. Progent has two decades of experience assisting small and mid-size businesses to design, configure, manage, optimize, and troubleshoot IT networks that incorporate at-home workers. Progent can assist your Brooklyn company to select the appropriate tools and follow best practices in building and operating a secure virtual ecosystem for telecommuters that facilitates teamwork and delivers top value. Progent can provide support services that go from on demand expertise for helping you over challenging IT roadblocks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent can assist Brooklyn, New York companies to with any facet of creating a high-performing remote work ecosystem by providing network infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk augmentation, security monitoring, backup/restore solutions, and centralized management.

Help Desk Call Center Services for Teleworkers
A rapid, company-wide switchover to a from-home business model, which could be activated by an epidemic or as a component of a disaster recovery process, can overwhelm even a well-staffed in-house Call Desk. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or augment their Support Desk with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Support Desk services leverage Progent's nationwide network of remote technical support specialists along with world-class ticketing and tracking technology to provide an affordable, modern Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 PC support from initial help requests through ticket creation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables teleworkers to check or edit their current tickets, add details, and upload screen captures or relevant files. Support services are delivered at a significant discount off Progent's ordinary Level 1 desktop service rates, and Progent offers the option of fast escalation to Level 2 and Level 3 support experts to resolve complex problems. To learn more, go to Progent's Standard Helpdesk Services for small companies.
  • Progent's Call Center Supplemental Service enables your business to augment your current Call Center team by splitting responsibilities for Call Center services seamlessly between your regular IT support personnel and Progent's nationwide team of desktop support technicians and subject matter experts. Progent's co-managed Help Desk service is based on a collaborative support model based on the leading professional services automation tool for managing service requests and ticketing, assigning ownership, monitoring progress, and producing reports. To learn how Progent's Help Desk Call Center Supplementation Services can help your business to provide best-in-class technical support to your at-home employees, see Progent's Help Desk augmentation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and maintaining a productive telecommuter solution for your Brooklyn, New York company, phone 1-800-993-9400 or visit Contact Progent.