Enlarging your telecommuter workforce can have a major effect on network architecture, cybersecurity, and corporate workflows. Progent has two decades of background helping SMBs to plan, deploy, manage, optimize, and debug IT networks that incorporate work-from-home employees. Progent can help your Brooklyn organization to pick the right technologies and follow leading practices in building and maintaining a safe virtual office ecosystem for teleworkers that promotes collaboration and delivers maximum value. Progent offers services that go from on demand guidance for helping you over occasional IT bottlenecks to comprehensive project management or co-management to help you carry out mission-critical tasks.

Progent can help Brooklyn, New York organizations to with any aspect of creating a high-functioning telecommuting ecosystem by delivering network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Help Desk outsourcing, security monitoring, backup/restore solutions, and unified management.

Help Desk Services for Telecommuters
A sudden, enterprise-wide changeover to a telecommuter workforce, which could be the result of a pandemic or as part of a disaster recovery preparedness plan, can overstretch even a well-staffed in-house Call Center. Progent's Call Center services make it possible for organizations to outsource or augment their Call Desk with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Help Desk support services utilize Progent's nationwide team of online IT support specialists combined with enterprise-class trouble ticketing and tracking software to offer an economical, modern Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 desktop support from help requests through ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables teleworkers to monitor or update their active trouble tickets, enter information, and append screen captures and relevant files. Desktop support services are delivered at a substantial discount off Progent's ordinary Level 1 desktop service charges, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT experts to deal with advanced issues. For more information, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Center Augmentation Service allows you to expand your existing Support Desk organization by splitting responsibilities for Help Desk support seamlessly between your regular IT support staff and Progent's nationwide team of PC support technicians and subject matter experts. Progent's shared Help Desk service uses a co-sourcing support model utilizing the leading PSA tool for handling service requests and ticketing, assigning ownership, tracking progress, and producing management reports. To find out how Progent's Help Desk Supplementation Services can help your business to provide world-class IT support to your at-home employees, refer to Progent's Call Desk supplementation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about creating and maintaining an efficient telecommuter environment for your Brooklyn, New York company, call 1-800-993-9400 or refer to Contact Progent.