Enlarging your remote workforce may have a major impact on network architecture, security/compliance, and corporate processes. Progent has two decades of background helping small and mid-size businesses to design, configure, administer, tune, and troubleshoot IT networks that support a remote workforce. Progent can assist your Brooklyn company to select the appropriate tools and adhere to leading practices in building and operating a safe virtual ecosystem for teleworkers that promotes teamwork and returns top business value. Progent can provide services ranging from on demand guidance for helping you over challenging technical bottlenecks to full project management to help you successfully complete mission-critical initiatives.

Progent's consultants can help Brooklyn, New York businesses to succeed with any facet of building a high-functioning work-from-home environment by providing network infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Help Desk augmentation, endpoint security, data protection solutions, and unified management.

Help Desk Call Center Support for At-Home Workers
A sudden, organization-wide changeover to a telecommuter business model, which could be activated by a pandemic or as part of a disaster recovery process, can overwhelm even the most efficient in-house Support Desk. Progent's Help Desk services allow organizations of any size to outsource or augment their Help Desk Call Center with Progent's remote Technical Response Center team.

  • Progent's Standard Call Desk services utilize Progent's nationwide network of remote IT support experts along with enterprise-class ticketing and tracking software to provide an economical, state-of-the-art Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 PC technical support from service requests to ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows from-home workers to monitor or update their active trouble tickets, enter details, and append screen captures or attachments. Support services are provided at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers optional fast escalation to Level 2 and Level 3 support specialists to resolve complex issues. To find out more, see Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Help Desk Supplemental Service allows your company to expand your current Call Center staff by sharing responsibilities for Help Desk Call Center support transparently between your in-house support staff and Progent's nationwide pool of PC support technicians and subject matter experts. Progent's shared Call Desk service uses a collective support model based on the number one professional services automation tool for managing service requests and ticketing, establishing ownership, monitoring progress, and producing reports. For information about how Progent's Support Desk Supplementation Services can help your business to deliver world-class desktop support to your teleworkers, refer to Progent's Support Desk supplementation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about building and maintaining a productive telecommuter solution for your Brooklyn, New York organization, phone 1-800-993-9400 or refer to Contact Progent.

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