Enlarging your telecommuter workforce can have a major impact on network infrastructure, cybersecurity, and company processes. Progent has two decades of background assisting SMBs to design, deploy, manage, optimize, and debug IT networks that incorporate work-from-home employees. Progent can help your Brooklyn organization to select the appropriate technologies and follow leading practices in creating and maintaining a safe virtual ecosystem for telecommuters that facilitates collaboration and delivers maximum business value. Progent offers services ranging from on demand guidance for getting you past challenging IT bottlenecks to full project management to help you successfully complete business-critical tasks.

Progent's consultants can assist Brooklyn, New York organizations to with any facet of building a high-functioning work-at-home ecosystem by providing infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk outsourcing, endpoint security, data protection solutions, and centralized management.

Help Desk Call Center Services for Teleworkers
A rapid, company-wide transition to a telecommuter workforce, which might be driven by an epidemic or as a component of a disaster recovery/business continuity plan, can overstretch even the most efficient in-house Call Center. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or supplement their Call Center with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Desk support services utilize Progent's nationwide network of remote technical support experts combined with enterprise-class trouble ticketing and tracking software to offer an affordable, advanced Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of online Level 1 PC support from initial help requests through ticket creation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to check or edit the status of their active tickets, add information, and append screen captures and attachments. Desktop support services are delivered at a substantial discount off Progent's ordinary Level 1 desktop support rates, and Progent offers optional rapid escalation to Level 2 and Level 3 IT experts to deal with advanced problems. For more information, go to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Help Desk Supplemental Service enables your business to augment your existing Call Desk staff by sharing responsibilities for Call Center services transparently between your regular IT support organization and Progent's extensive team of PC support engineers and subject matter experts. Progent's co-managed Help Desk service uses a collaborative support model utilizing the number one PSA tool for handling help requests and ticketing, establishing ownership, tracking progress, and generating reports. To find out how Progent's Call Center Augmentation Services can help your company to deliver world-class technical support to your at-home employees, go to Progent's Help Desk augmentation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and managing a productive work-from-home environment for your Brooklyn, New York company, phone 1-800-993-9400 or go to Contact Progent.