Enlarging your at-home workforce may have a major effect on IT architecture, cybersecurity, and corporate workflows. Progent has 20 years of background assisting small and mid-size businesses to plan, configure, administer, optimize, and debug IT networks that incorporate a remote workforce. Progent can assist your Brooklyn organization to pick the appropriate technologies and adhere to leading practices in creating and operating a secure virtual office solution for teleworkers that promotes teamwork and returns maximum value. Progent can provide services that go from as-needed expertise for helping you over occasional IT bottlenecks to comprehensive project management or co-management to help you carry out business-critical tasks.
Progent can assist Brooklyn, New York companies to with any aspect of creating a high-performing remote work ecosystem by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud connectivity, Call Desk outsourcing, security and compliance, data protection solutions, and centralized management.
Help Desk Support for Remote Workers
A fast, organization-wide transition to a telecommuter business model, which might be motivated by an epidemic or as an element of a business continuity process, can overwhelm even a well-staffed internal Support Desk. Progent's Help Desk services allow businesses to outsource or supplement their Help Desk Call Center with Progent's online Technical Response Center team.
- Progent's Standard Support Desk support services utilize Progent's extensive network of online IT support specialists along with world-class ticketing and follow-up software to provide an economical, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of online Level 1 desktop support from initial help requests through ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to check or update the status of their active tickets, add details, and upload screenshots and attachments. Technical support services are provided at a substantial price reduction off Progent's ordinary Level 1 technical service charges, and Progent offers the option of fast escalation to Level 2 and Level 3 support experts to deal with complex issues. For details, see Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Support Desk Supplemental Service enables you to supplement your current Help Desk team by splitting responsibilities for Help Desk Call Center support transparently between your in-house IT support staff and Progent's nationwide roster of desktop support technicians and subject matter specialists. Progent's co-managed Help Desk Call Center service is based on a collective support model utilizing the leading professional services automation tool for managing help requests and trouble tickets, establishing responsibility, tracking progress, and generating reports. To learn how Progent's Help Desk Augmentation Services can enable your company to provide world-class IT support to your at-home employees, visit Progent's Help Desk Call Center supplementation Services.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and managing a productive work-from-home solution for your Brooklyn, New York business, phone 1-800-993-9400 or go to Contact Progent.