Brooklyn Remote Workers Connectivity Consulting Partner
Call Desk Augmentation and Outsourcing Consulting and Support Services
Expanding your remote workforce may have a major impact on IT infrastructure, security, and company culture. Progent has 20 years of background assisting businesses of all sizes to design, configure, manage, tune, and troubleshoot IT networks that incorporate at-home workers. Progent can assist your Brooklyn company to select the right tools and follow leading practices in building and maintaining a secure virtual office ecosystem for teleworkers that facilitates collaboration and returns maximum value. Progent can provide support services that go from as-needed guidance for getting you past challenging IT bottlenecks to full project management or co-management to help you successfully complete business-critical tasks.
Progent's consultants can help Brooklyn, New York companies to with any aspect of creating a high-performing telecommuting environment by delivering infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Call Desk services, security and compliance, data protection solutions, and unified management.
Help Desk Support for Telecommuters
A rapid, enterprise-wide switchover to a from-home business model, which could be driven by an epidemic or as part of a disaster recovery plan, can overstretch even the most efficient internal Call Center. Progent's Help Desk services make it possible for businesses to outsource or augment their Call Center by using Progent's online Technical Response Center (TRC) team.
- Progent's Standard Call Desk support services leverage Progent's extensive network of remote IT support experts along with enterprise-class trouble ticketing and tracking technology to offer an economical, modern Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of remote Level 1 desktop technical support from service requests through ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables at-home employees to track or revise their current tickets, enter information, and append screenshots and attachments. Technical support services are provided at a substantial price reduction off Progent's normal Level 1 technical service rates, and Progent makes available optional rapid escalation to Level 2 and Level 3 support experts to resolve advanced problems. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Help Desk Call Center Augmentation Service enables your company to augment your existing Support Desk team by splitting responsibilities for Call Desk services transparently between your in-house IT support organization and Progent's nationwide pool of PC support engineers and subject matter experts. Progent's co-managed Call Desk service uses a collaborative support solution utilizing the number one PSA platform for managing help requests and trouble tickets, establishing ownership, monitoring progress, and producing reports. To learn how Progent's Call Desk Supplementation Services can help your company to deliver best-in-class technical support to your teleworkers, refer to Progent's Help Desk augmentation Services.
Contact Progent for Telecommuter Support Services
To contact Progent about building and maintaining a productive telecommuter solution for your Brooklyn, New York organization, call
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Microsoft Experts UNIX, Windows Consult
Solaris with Windows Consultancy
Progent's UNIX family support services provide small and mid-size companies and software developers help with administering and supporting UNIX, Linux or Solaris environments that run with Microsoft-based technology. Progent offers your organization contact with UNIX experts, support professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This wide array of expertise provides you with an easy single consulting firm to help you create and manage a secure and robust mixed-platform network and communications solution that supports UNIX and Microsoft interoperability by combining Microsoft Windows with major variants of UNIX such as Mac OS X, Sun Solaris, AIX UNIX from IBM, HP-UX, BSD, SCO, and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms including RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu, PCLinuxOS, fedora, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.
Systems Management Server Technical Consultant
MCSE Expert Certified SMS Upgrade Integration Support
Microsoft Systems Management Server 2003 provides extra capability for change and configuration management of Windows-powered networks via introducing Feature Packs. Feature Packs lower the overall operational costs of managing and configuring software products by making it easier to install system images, manage mobile devices, and run management tools. In addition to advising you about ways to save management expenses by deploying SMS 2003 Feature Packs, Progent's consulting experts can show you how to plan and perform IT projects involving areas that Feature Packs are designed to make more efficient. Progent's adoption and update services can minimize spending and reduce business disruption as you transition to the latest operating systems and programs. Progent's wireless engineers can show you how to develop sensible processes and standards to manage PDAs and smart mobile communication devices so your field force stays efficient and secure. Progent's CISSP-certified engineers and CISM-certified consulting professionals can show you how to develop a security strategy that incorporates standards, processes and IT products to keep your IT network protected.
Open Now Consulting Services ProSight Email Content Filtering Service
Services Email White Lists
Progent's ProSight Email Guard uses the services and infrastructure of leading data security companies to deliver centralized management and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email that stays inside your security perimeter.
Microsoft SBS Premium Add-on On-site Support
Microsoft Small Business Server Consulting
Microsoft Small Business Server is a low-cost collection of essential servers that offers the basis for a feature-rich but easy-to-manage information. The IT demands of the Microsoft .NET components bundled with Small Business Server 2011 calls for a computer support expert with hands-on background planning and integrating seamless, comprehensive business network solutions. Progent's Microsoft SBS Server professionals have an average of over a decade of experience supporting computer systems built on Microsoft products. This experience assures you results in installing, administering, and maintaining network environments that include the Microsoft SBS Server suite of servers and applications.
System Center 2016 and Operations Management Suite Professionals
System Center 2016 and Office 365 Integration Remote Consulting
System Center 2016 delivers important improvements in the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's Microsoft-certified consulting team can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from a prior release of System Center, or debug your System Center environment.
Windows 2000 IT Consultants
Windows 2000 Server Online Support Services
Progent's certified Microsoft Windows 2000 consulting staff can show you how to enhance the functionality of your current Windows 2000 Servers and can streamline network administration, provide tech support and repair, and strengthen security. Progent can also help you create, justify, and execute a strategy to upgrade from Windows Server 2K to Windows 2003 Server. Progent is experienced in setting up test installations to eliminate the obstacles associated with migrating to Windows 2003 Server by uncovering possible hardware and application compatibility problems.
Consult Hybrid cloud solutions
Consult Hybrid cloud integration
Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid architectures that seamlessly combine on-premises IT assets as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud integration services such as Microsoft Azure hybrid cloud design and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has two decades of experience providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
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