Enlarging your at-home workforce may have a major effect on IT infrastructure, security, and corporate workflows. Progent has 20 years of experience assisting SMBs to plan, deploy, manage, tune, and debug IT networks that incorporate at-home workers. Progent can assist your Brooklyn company to select the appropriate tools and follow leading practices in creating and maintaining a safe virtual office ecosystem for telecommuters that promotes collaboration and delivers top business value. Progent offers services ranging from on demand expertise for getting you over occasional technical bottlenecks to full project management to help you carry out business-critical tasks.

Progent can help Brooklyn, New York companies to succeed with any aspect of building a high-performing telecommuting ecosystem by providing infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, public cloud connectivity, Help Desk services, data security, backup/restore solutions, and streamlined management.

Help Desk Call Center Services for Remote Workers
A sudden, company-wide transition to a telecommuter workforce, which could be the result of a pandemic or as part of a disaster recovery preparedness plan, can overstretch even the most efficient in-house Support Desk. Progent's Help Desk services allow organizations of any size to outsource or supplement their Call Desk with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Desk services utilize Progent's nationwide network of remote IT support experts along with world-class ticketing and follow-up technology to provide an affordable, state-of-the-art Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of online Level 1 PC technical support from help requests to trouble ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows from-home workers to track or update the status of their active trouble tickets, add details, and upload screen captures or attachments. Support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical support rates, and Progent offers optional rapid escalation to Level 2 and Level 3 support specialists to resolve complex problems. To learn more, see Progent's Standard Helpdesk Services for small businesses.
  • Progent's Support Desk Supplemental Service enables your company to expand your existing Help Desk team by sharing delivery of Help Desk Call Center support transparently between your in-house support staff and Progent's extensive team of PC support technicians and subject matter specialists. Progent's shared Call Desk service is based on a collective support solution based on the number one professional services automation (PSA) platform for handling help requests and ticketing, establishing ownership, tracking progress, and generating management reports. For details about how Progent's Call Center Augmentation Services can help your company to provide world-class IT support to your at-home employees, see Progent's Help Desk augmentation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about building and maintaining a productive telecommuter environment for your Brooklyn, New York business, phone 1-800-993-9400 or visit Contact Progent.