Expanding your at-home workforce may have a major impact on network infrastructure, security, and company workflows. Progent has two decades of background helping SMBs to plan, configure, administer, optimize, and debug IT environments that incorporate at-home workers. Progent can help your Brooklyn organization to select the appropriate tools and adhere to leading practices in building and maintaining a secure virtual ecosystem for telecommuters that promotes teamwork and returns maximum business value. Progent can provide services that go from as-needed expertise for helping you past occasional technical bottlenecks to comprehensive project management to help you carry out mission-critical initiatives.

Progent can help Brooklyn, New York organizations to with any aspect of building a high-performing telecommuting environment by providing infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Call Desk outsourcing, security and compliance, backup/restore solutions, and centralized management.

Help Desk Support for Teleworkers
A sudden, enterprise-wide changeover to a from-home business model, which might be the result of an epidemic or as an element of a disaster recovery/business continuity preparedness plan, can overstretch even a well-staffed in-house Call Center. Progent's Help Desk services allow businesses of any size to outsource or expand their Help Desk with Progent's online Technical Response Center team.

  • Progent's Standard Call Desk services utilize Progent's nationwide network of online technical support experts combined with world-class ticketing and tracking software to provide an affordable, state-of-the-art Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of online Level 1 PC support from service requests to trouble ticket generation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows from-home workers to track or revise their active trouble tickets, enter details, and upload screen captures or relevant files. Support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical service rates, and Progent makes available optional rapid escalation to Level 2 and Level 3 support specialists to resolve advanced issues. For more information, refer to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Call Desk Supplemental Service enables you to expand your current Call Center team by splitting delivery of Help Desk services seamlessly between your regular IT support staff and Progent's extensive team of PC support technicians and subject matter specialists. Progent's shared Help Desk Call Center service uses a co-sourcing support model based on the leading PSA platform for handling service requests and trouble tickets, establishing ownership, monitoring progress, and generating reports. To find out how Progent's Call Center Supplementation Services can enable your company to deliver world-class desktop support to your teleworkers, refer to Progent's Help Desk Call Center supplementation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and managing a productive telecommuter environment for your Brooklyn, New York business, call 1-800-993-9400 or go to Contact Progent.