Brooklyn Offsite Workforce Solutions Support Partner
Help Desk Solutions Consulting and Support Services
Expanding your remote workforce may have a significant impact on IT infrastructure, security/compliance, and company workflows. Progent has 20 years of background helping small and mid-size businesses to plan, configure, manage, tune, and debug IT networks that support work-from-home employees. Progent can help your Brooklyn company to select the right tools and follow best practices in creating and operating a secure virtual solution for telecommuters that promotes collaboration and returns top value. Progent can provide support services that go from as-needed expertise for getting you over challenging IT bottlenecks to comprehensive project management or co-management to help you carry out mission-critical tasks.
Progent can assist Brooklyn, New York organizations to with any aspect of building a high-performing work-from-home environment by providing infrastructure configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Call Desk outsourcing, endpoint security, backup/restore solutions, and unified management.
Help Desk Call Center Support for At-Home Workers
An emergency, enterprise-wide changeover to a from-home workforce, which could be activated by an epidemic or as part of a disaster recovery process, can overwhelm even the most efficient internal Call Center. Progent's Help Desk services make it possible for businesses of any size to outsource or supplement their Help Desk with Progent's remote Technical Response Center team.
- Progent's Standard Support Desk support services utilize Progent's nationwide network of online IT support specialists combined with world-class ticketing and follow-up technology to provide an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 PC technical support from initial service requests through trouble ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables teleworkers to monitor or edit the status of their current trouble tickets, add details, and upload screenshots and relevant files. Technical support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop service charges, and Progent offers optional fast escalation to Level 2 and Level 3 IT specialists to resolve advanced problems. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Help Desk Call Center Supplemental Service allows you to augment your current Call Desk organization by splitting responsibilities for Call Center support services seamlessly between your regular IT support personnel and Progent's extensive roster of PC support technicians and subject matter specialists. Progent's shared Help Desk Call Center service uses a collaborative support model based on the leading professional services automation tool for managing help requests and trouble tickets, assigning ownership, tracking progress, and producing management reports. For information about how Progent's Help Desk Supplementation Services can enable your business to provide best-in-class IT support to your at-home employees, see Progent's Call Desk augmentation Services.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and managing an efficient work-from-home environment for your Brooklyn, New York company, call
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Remote Wireless Site Survey Online Support
WLAN Site Survey Information Technology Consulting
Progent's wireless site survey services assist you to plan, deploy and debug a Wi-Fi LAN adapted to your environment, offering you a WLAN that has the reception, speed, density, Quality of Service, data protection, and hand-off ability your business needs. Wireless survey services from Progent include online predictive analysis for planning a wireless LAN and on-premises site survey services for confirming, optimizing, and debugging an operational Wi-Fi network.
Microsoft Windows 8.1 Evaluation Network Consulting
Emergency Windows 8.1 Client Hyper-V Manager
Windows 8.1 is designed to power computers from smartphones and tablets to engineering workstations. An abundance of new and improved features, such as touch screen support and iconic live tiles user interface, provide a broad range of benefits for organizations who know how to exploit them. Progent's Microsoft-certified consultants can assist get your business up to speed with Windows 8.1 and show you how to derive maximum competitive value from the operating system's many new and enhanced technologies.
Stabilizing Phase: Design Tuning Network Design and Consulting
Top Rated Planning Phase: Design and Architecture Proposals Implementation Services
When conducting consulting tasks for corporate clients, Progent uses a phased approach based on defined milestones in order to achieve budgetary, timing and technical goals while reducing business disruption. Progent's Enterprise Services Project Methodology follows industry project management procedures based on the leading practices described by the Microsoft Solutions Framework Project methodology which includes requirements definition, design proposals, test models, design adjustments, and expert deployment. All phases are recorded to make available a comprehensive summary of IT services performed and to assist in ongoing system maintenance.
South Dakota System Consulting Services
Arkansas Software Security Consultant
Progent's National Support Center offers nationwide remote assistance for Windows and Cisco-based small office IT networks. Progent's Microsoft and Cisco-Premier support professionals provide telephone support and online direct computer connection to troubleshoot and repair network problems quickly and economically. The scope of IT expertise available from Progent's staff of country-wide service professionals makes it possible to escalate even the most difficult problems to appropriate specialists as needed.
Office SharePoint Server 2003 Professionals
Specialist SharePoint Server 2003
Progent's Microsoft-certified experts offer companies of all sizes consulting, technical support, and development expertise for Microsoft SharePoint and SharePoint Online. Microsoft SharePoint is an enterprise solution that utilizes web technology for intelligently connecting people, teams and data. SharePoint Server provides a common location for your workers or clients to connect to, organize, share and interact with relevant information, files, and software and to communicate with one another. Microsoft SharePoint allows quicker and more intelligent decisions, more effective sharing across groups and more economical business practices. Windows SharePoint Services connect employees, clients, teams and major tasks with the data they've developed in a way that makes data convenient to locate, download and apply. Progent's SharePoint experts can help your organization to maintain your existing SharePoint ecosystem or migrate to the latest version of SharePoint.
Technology Consulting Services SentinelOne Vigilance Respond MDR Integrator
SentinelOne Next Generation Endpoint Protection Consultant
Progent is a reseller and integrator for SentinelOne's Singularity product family, a subscription-based, cloud-first cyberthreat management solution that incorporates machine learning technology and advanced services to provide comprehensive endpoint detection and response.
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