Brooklyn Remote Workforce Connectivity Consultants
Help Desk Augmentation and Outsourcing Consultants
Enlarging your at-home workforce may have a major effect on IT infrastructure, security, and corporate workflows. Progent has 20 years of experience assisting SMBs to plan, deploy, manage, tune, and debug IT networks that incorporate at-home workers. Progent can assist your Brooklyn company to select the appropriate tools and follow leading practices in creating and maintaining a safe virtual office ecosystem for telecommuters that promotes collaboration and delivers top business value. Progent offers services ranging from on demand expertise for getting you over occasional technical bottlenecks to full project management to help you carry out business-critical tasks.
Progent can help Brooklyn, New York companies to succeed with any aspect of building a high-performing telecommuting ecosystem by providing infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, public cloud connectivity, Help Desk services, data security, backup/restore solutions, and streamlined management.
Help Desk Call Center Services for Remote Workers
A sudden, company-wide transition to a telecommuter workforce, which could be the result of a pandemic or as part of a disaster recovery preparedness plan, can overstretch even the most efficient in-house Support Desk. Progent's Help Desk services allow organizations of any size to outsource or supplement their Call Desk with Progent's online Technical Response Center (TRC) team.
- Progent's Standard Call Desk services utilize Progent's nationwide network of remote IT support experts along with world-class ticketing and follow-up technology to provide an affordable, state-of-the-art Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of online Level 1 PC technical support from help requests to trouble ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows from-home workers to track or update the status of their active trouble tickets, add details, and upload screen captures or attachments. Support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical support rates, and Progent offers optional rapid escalation to Level 2 and Level 3 support specialists to resolve complex problems. To learn more, see Progent's Standard Helpdesk Services for small businesses.
- Progent's Support Desk Supplemental Service enables your company to expand your existing Help Desk team by sharing delivery of Help Desk Call Center support transparently between your in-house support staff and Progent's extensive team of PC support technicians and subject matter specialists. Progent's shared Call Desk service is based on a collective support solution based on the number one professional services automation (PSA) platform for handling help requests and ticketing, establishing ownership, tracking progress, and generating management reports. For details about how Progent's Call Center Augmentation Services can help your company to provide world-class IT support to your at-home employees, see Progent's Help Desk augmentation Services.
Contact Progent for Telecommuter Support Services
To contact Progent about building and maintaining a productive telecommuter environment for your Brooklyn, New York business, phone
An index of content::
Troubleshooting SharePoint 2007
SharePoint IT Consulting
Progent’s Microsoft-certified consultants offer organizations of all sizes consulting, technical support, and application development expertise for SharePoint and SharePoint Online. Microsoft SharePoint is an advanced collaboration platform that uses web-based technology for efficiently coordinating people, teams and data. SharePoint Server offers a common spot for your employees or clients to access, manage, share and manipulate useful data, files, and software and to interact with one another. SharePoint allows faster and more intelligent decisions, more efficient sharing across teams and more economical business practices. Windows SharePoint Services join workers, clients, teams and projects with the information they’ve developed in a way that makes data convenient to find, retrieve and re-use. Progent's certified SharePoint experts can help your organization to manage your current SharePoint ecosystem or upgrade to the latest release of SharePoint.
Exchange 2016 Migration Network Consulting
Microsoft Consulting Services Exchange 2016 Upgrade
Progent can assist you in any and all facets of your upgrade to Microsoft Exchange Server 2016 such as designing HA system topology for an on-premises, Microsoft cloud connected or hybrid deployment; server and CAL licensing compliance for Exchange Server and Windows Server 2012 R2; migrating mailboxes; Windows Hyper-V strategy; specifying storage capacity required for your virtual machines, databases and log files; setting up HLB for fault-tolerant CAS services; designing, configuring and testing Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; preparing your firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).
Support and Help Microsoft Dynamics 365 Business Central
Dynamics Business Central Support Services
Microsoft Dynamics Business Central (previously, formerly} branded Microsoft Dynamics NAV and Navision) provides SMBs a single soultions for financial management, inventory, operations control, capacity planning, procurement, sales, supply chain, and advanced analytics. Progent's Dynamics 365 Business Central consultants can help company to maintain your legacy Dynamics NAV environment or migrate efficiently to a cloud-hosted, on-premises, or hybrid deployment model.
iPad 3 Technical Support
iPhone IT Consultant
Progent's consultants offer Apple macOS and OS X users a variety of services including desktop support, Apple macOS and OS X consulting, Apple Mac co-existence with Windows networks, Microsoft Entourage and Exchange Server expertise, network protection services, and custom education. Progent can assist businesses to upgrade to macOS from Mac OS X or other earlier versions of Mac OS X and Progent can offer help with Apple macOS and Mac OS X application software. Progent can also assist you with Apple iPhone integration and Apple iPad management, or migrating to Apple's iCloud services. For computer networks based exclusively on Mac OS X or for systems incorporating a combination of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to handle the difficulty of planning, integrating and supporting a network environment that is reliable, safe, fast and aligned with your organization's business goals.
Case Studies School Wireless
Proxim Tsunami Wireless Case Studies
Progent delivered a wireless networking environment that enabled a school to improve efficiency and avoid the ongoing costs of a dedicated link. Progent proposed a Proxim Tsunami high-speed wireless bridge. The economical building-to-building Proxim wireless bridge is designed for interfacing remote sites as far as 2.5 miles apart and can reach even greater ranges. This wireless alternative offered better performance and reliability than recourse to amplifying the 802.11b network, and because it utilizes the 5.8Ghz band it provided immunity to outside interference.
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