Enlarging your telecommuter workforce can have a major effect on network infrastructure, security/compliance, and company workflows. Progent has two decades of background helping businesses of all sizes to plan, configure, administer, tune, and debug IT networks that support at-home workers. Progent can help your Brooklyn company to select the right technologies and follow leading practices in creating and operating a secure virtual solution for telecommuters that promotes teamwork and delivers maximum value. Progent can provide services that go from as-needed expertise for getting you over challenging technical bottlenecks to comprehensive project management to help you successfully complete mission-critical tasks.

Progent's consultants can help Brooklyn, New York companies to with any facet of creating a high-functioning telecommuting ecosystem by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, Help Desk services, security monitoring, data protection solutions, and centralized management.

Help Desk Call Center Support for Telecommuters
A sudden, company-wide transition to a from-home business model, which might be activated by a pandemic or as a component of a disaster recovery/business continuity process, can overstretch even a high-performing internal Support Desk. Progent's Help Desk Call Center services allow businesses to outsource or supplement their Call Center by using Progent's remote Technical Response Center team.

  • Progent's Standard Call Center support services leverage Progent's nationwide team of online IT support specialists combined with enterprise-class ticketing and follow-up technology to offer an economical, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 PC technical support from initial help requests through trouble ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to track or update their current tickets, add details, and upload screenshots or relevant files. Desktop support services are delivered at a substantial price reduction off Progent's ordinary Level 1 desktop support rates, and Progent offers optional fast escalation to Level 2 and Level 3 IT specialists to deal with advanced issues. To learn more, go to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Call Desk Augmentation Service enables you to supplement your existing Call Desk organization by sharing delivery of Help Desk Call Center support seamlessly between your regular support organization and Progent's extensive pool of PC support engineers and subject matter specialists. Progent's shared Support Desk service uses a collaborative support solution utilizing the leading PSA platform for handling help requests and ticketing, establishing ownership, monitoring progress, and producing management reports. To learn how Progent's Help Desk Call Center Supplementation Services can enable your company to deliver world-class IT support to your teleworkers, see Progent's Support Desk augmentation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about building and managing an efficient telecommuter solution for your Brooklyn, New York organization, call 1-800-993-9400 or refer to Contact Progent.