Expanding your telecommuter workforce may have a major impact on network architecture, cybersecurity, and corporate workflows. Progent has two decades of experience assisting SMBs to design, deploy, manage, tune, and debug IT environments that incorporate work-from-home employees. Progent can assist your Brooklyn organization to select the appropriate tools and follow best practices in building and maintaining a safe virtual ecosystem for telecommuters that facilitates teamwork and returns maximum value. Progent offers services that go from on demand expertise for getting you past occasional technical bottlenecks to comprehensive project management to help you carry out business-critical initiatives.

Progent's consultants can help Brooklyn, New York companies to with any aspect of building a high-performing work-at-home environment by delivering infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, Help Desk augmentation, cybersecurity, backup/restore solutions, and centralized management.

Help Desk Call Center Services for Remote Workers
An emergency, organization-wide transition to a telecommuter business model, which could be activated by an epidemic or as an element of a business continuity process, can overstretch even a well-staffed internal Support Desk. Progent's Help Desk services make it possible for businesses to outsource or supplement their Help Desk Call Center by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Desk services utilize Progent's extensive team of online IT support specialists along with world-class ticketing and follow-up software to provide an affordable, modern Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 PC technical support from initial service requests to trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to monitor or revise the status of their current tickets, add information, and append screenshots and attachments. Support services are delivered at a substantial price reduction off Progent's ordinary Level 1 desktop support charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 support specialists to deal with advanced problems. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Call Center Augmentation Service allows your company to supplement your current Call Desk team by sharing delivery of Help Desk Call Center support services seamlessly between your in-house support organization and Progent's nationwide roster of desktop support engineers and subject matter experts. Progent's co-managed Call Desk service is based on a collective support solution based on the leading professional services automation platform for handling service requests and trouble tickets, establishing ownership, tracking progress, and generating reports. To find out how Progent's Support Desk Augmentation Services can enable your company to provide world-class desktop support to your from-home workers, refer to Progent's Help Desk Call Center augmentation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and managing an efficient work-from-home environment for your Brooklyn, New York business, call 1-800-993-9400 or refer to Contact Progent.



An index of content::

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    Progent provides national online phone support and consulting services for businesses that operate Apple Mac networks or whose IT systems feature a mix of macOS and Mac OS X with Microsoft Windows technology. Progent's engineers can provide Mac clients a range of services including desktop assistance, migration to the most recent version of Mac OS X from other earlier editions of Mac, plus expertise with Apple macOS and Mac OS X applications. Progent can also help your business with iPhone and iPad integration and management, or migrating to iCloud services. Remote technical support offers optimum leverage for your information technology dollar by extending user productivity and limiting the time billed for network analysis and repair. Sophisticated online access technology and skilled technicians and consultants combine to enable Progent to solve the majority of network issues without squandering time and money by traveling to your location. In most of cases your IT problems can be remediated by telephone or through a combination of phone support and online connectivity. Progent can put you in touch with Cisco CCIE network engineers and CISA premier security professionals to help you with the toughest network issues.

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    For help writing, improving, or troubleshooting business aplications for Windows, Linux, or for the Web, Progentís team of program developers, database architects, and software project managers can help ensure you get the project done on schedule and within your budget. Progent's experienced software developers offer cost-effective and expert online help for jobs as simple as writing Vidual Basic scripts for Office Excel or as large as developing line-of-business RDBMS applications built on Microsoft SQL Server or Oracle.

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    Colocation sites make it possible for businesses to share enterprise-class data centers for housing network equipment that supports vital applications. Progent's Microsoft and Cisco certified consultants can help your business with all facets of your colocation strategy including selecting and migrating to a colocation facility, designing network topology, defining hardware, on-premises and on-line maintenance, setting up online system management, and training your support personnel.

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