Enlarging your at-home workforce may have a major impact on network infrastructure, security/compliance, and corporate processes. Progent has two decades of experience helping small and mid-size businesses to plan, deploy, manage, optimize, and debug IT environments that support at-home workers. Progent can help your Brooklyn company to select the appropriate technologies and adhere to best practices in creating and maintaining a safe virtual office ecosystem for telecommuters that promotes collaboration and delivers top value. Progent offers support services ranging from as-needed expertise for helping you past challenging technical bottlenecks to full project management or co-management to help you successfully complete mission-critical initiatives.

Progent can assist Brooklyn, New York businesses to with any aspect of building a high-functioning telecommuting environment by providing infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, cloud integration, helpdesk services, cybersecurity, backup/restore solutions, and streamlined management.

Help Desk Services for At-Home Workers
An emergency, company-wide switchover to a teleworker business model, which might be motivated by an epidemic or as an element of a business continuity preparedness plan, can overstretch even a well-staffed in-house Help Desk. Progent's Call Center services allow businesses to outsource or supplement their Help Desk with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Help Desk support services utilize Progent's extensive team of remote IT support experts combined with enterprise-class trouble ticketing and follow-up technology to provide an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 desktop technical support from initial help requests through ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to track or update their current tickets, add information, and upload screenshots or relevant files. Technical support services are provided at a significant price reduction off Progent's ordinary Level 1 technical service charges, and Progent makes available optional fast escalation to Level 2 and Level 3 support specialists to deal with complex issues. To learn more, go to Progent's Standard Helpdesk Services for small companies.
  • Progent's Support Desk Supplemental Service allows your company to augment your existing Call Center staff by splitting responsibilities for Help Desk Call Center support transparently between your in-house support organization and Progent's extensive team of PC support engineers and subject matter specialists. Progent's co-managed Call Desk service is based on a collective support solution utilizing the leading PSA platform for handling help requests and trouble tickets, establishing responsibility, tracking progress, and producing reports. To learn how Progent's Support Desk Supplementation Services can help your company to provide best-in-class IT support to your from-home workers, see Progent's Help Desk Call Center augmentation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and maintaining an efficient work-from-home environment for your Brooklyn, New York company, call 1-800-993-9400 or go to Contact Progent.