Expanding your telecommuter workforce may have a major impact on network architecture, cybersecurity, and corporate workflows. Progent has two decades of experience assisting SMBs to design, deploy, manage, tune, and debug IT environments that incorporate work-from-home employees. Progent can assist your Brooklyn organization to select the appropriate tools and follow best practices in building and maintaining a safe virtual ecosystem for telecommuters that facilitates teamwork and returns maximum value. Progent offers services that go from on demand expertise for getting you past occasional technical bottlenecks to comprehensive project management to help you carry out business-critical initiatives.

Progent's consultants can help Brooklyn, New York companies to with any aspect of building a high-performing work-at-home environment by delivering infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, Help Desk augmentation, cybersecurity, backup/restore solutions, and centralized management.

Help Desk Call Center Services for Remote Workers
An emergency, organization-wide transition to a telecommuter business model, which could be activated by an epidemic or as an element of a business continuity process, can overstretch even a well-staffed internal Support Desk. Progent's Help Desk services make it possible for businesses to outsource or supplement their Help Desk Call Center by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Desk services utilize Progent's extensive team of online IT support specialists along with world-class ticketing and follow-up software to provide an affordable, modern Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 PC technical support from initial service requests to trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to monitor or revise the status of their current tickets, add information, and append screenshots and attachments. Support services are delivered at a substantial price reduction off Progent's ordinary Level 1 desktop support charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 support specialists to deal with advanced problems. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Call Center Augmentation Service allows your company to supplement your current Call Desk team by sharing delivery of Help Desk Call Center support services seamlessly between your in-house support organization and Progent's nationwide roster of desktop support engineers and subject matter experts. Progent's co-managed Call Desk service is based on a collective support solution based on the leading professional services automation platform for handling service requests and trouble tickets, establishing ownership, tracking progress, and generating reports. To find out how Progent's Support Desk Augmentation Services can enable your company to provide world-class desktop support to your from-home workers, refer to Progent's Help Desk Call Center augmentation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and managing an efficient work-from-home environment for your Brooklyn, New York business, call 1-800-993-9400 or refer to Contact Progent.

An index of content::

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