Expanding your remote workforce may have a major impact on IT infrastructure, security, and company culture. Progent has 20 years of background assisting businesses of all sizes to design, configure, manage, tune, and troubleshoot IT networks that incorporate at-home workers. Progent can assist your Brooklyn company to select the right tools and follow leading practices in building and maintaining a secure virtual office ecosystem for teleworkers that facilitates collaboration and returns maximum value. Progent can provide support services that go from as-needed guidance for getting you past challenging IT bottlenecks to full project management or co-management to help you successfully complete business-critical tasks.

Progent's consultants can help Brooklyn, New York companies to with any aspect of creating a high-performing telecommuting environment by delivering infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Call Desk services, security and compliance, data protection solutions, and unified management.

Help Desk Support for Telecommuters
A rapid, enterprise-wide switchover to a from-home business model, which could be driven by an epidemic or as part of a disaster recovery plan, can overstretch even the most efficient internal Call Center. Progent's Help Desk services make it possible for businesses to outsource or augment their Call Center by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Desk support services leverage Progent's extensive network of remote IT support experts along with enterprise-class trouble ticketing and tracking technology to offer an economical, modern Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of remote Level 1 desktop technical support from service requests through ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables at-home employees to track or revise their current tickets, enter information, and append screenshots and attachments. Technical support services are provided at a substantial price reduction off Progent's normal Level 1 technical service rates, and Progent makes available optional rapid escalation to Level 2 and Level 3 support experts to resolve advanced problems. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Help Desk Call Center Augmentation Service enables your company to augment your existing Support Desk team by splitting responsibilities for Call Desk services transparently between your in-house IT support organization and Progent's nationwide pool of PC support engineers and subject matter experts. Progent's co-managed Call Desk service uses a collaborative support solution utilizing the number one PSA platform for managing help requests and trouble tickets, establishing ownership, monitoring progress, and producing reports. To learn how Progent's Call Desk Supplementation Services can help your company to deliver best-in-class technical support to your teleworkers, refer to Progent's Help Desk augmentation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about building and maintaining a productive telecommuter solution for your Brooklyn, New York organization, call 1-800-993-9400 or visit Contact Progent.