Enlarging your remote workforce may have a major effect on IT architecture, security/compliance, and corporate processes. Progent has two decades of experience helping small and mid-size businesses to design, configure, administer, tune, and troubleshoot IT environments that support a remote workforce. Progent can help your Brooklyn company to pick the right technologies and follow leading practices in creating and operating a secure virtual solution for teleworkers that promotes collaboration and returns maximum business value. Progent offers support services that go from as-needed expertise for getting you over challenging IT roadblocks to comprehensive project management to help you carry out business-critical initiatives.

Progent can assist Brooklyn, New York businesses to succeed with any aspect of building a high-functioning work-at-home environment by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, public cloud integration, Help Desk augmentation, data security, backup/restore solutions, and streamlined management.

Help Desk Services for Remote Workers
A fast, organization-wide changeover to a telecommuter workforce, which could be motivated by an epidemic or as a component of a business continuity preparedness plan, can overstretch even a high-performing internal Support Desk. Progent's Help Desk Call Center services allow organizations to outsource or augment their Call Center by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Call Desk support services leverage Progent's extensive network of online technical support specialists combined with world-class trouble ticketing and tracking software to provide an affordable, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of online Level 1 desktop technical support from initial help requests through ticket generation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal allows teleworkers to check or revise their active tickets, add details, and upload screen captures and attachments. Support services are provided at a significant discount off Progent's normal Level 1 desktop support rates, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 IT experts to resolve advanced problems. To learn more, go to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Support Desk Supplemental Service allows you to supplement your current Support Desk staff by sharing delivery of Call Center support services transparently between your regular support organization and Progent's nationwide pool of desktop support technicians and subject matter experts. Progent's shared Call Center service is based on a collaborative support solution utilizing the leading professional services automation (PSA) platform for managing service requests and trouble tickets, assigning responsibility, tracking progress, and producing management reports. For details about how Progent's Help Desk Supplementation Services can help your company to deliver best-in-class IT support to your at-home employees, see Progent's Help Desk augmentation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and maintaining an efficient work-from-home environment for your Brooklyn, New York business, call 1-800-993-9400 or go to Contact Progent.