Enlarging your at-home workforce can have a major impact on IT architecture, security/compliance, and corporate culture. Progent has two decades of background helping SMBs to plan, configure, administer, tune, and troubleshoot IT networks that support a remote workforce. Progent can help your Brooklyn organization to select the right technologies and follow leading practices in building and operating a safe virtual office solution for teleworkers that facilitates collaboration and returns maximum business value. Progent offers services ranging from as-needed guidance for helping you over challenging technical roadblocks to comprehensive project management to help you carry out business-critical initiatives.

Progent can help Brooklyn, New York organizations to succeed with any facet of building a high-performing work-at-home environment by delivering network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, helpdesk augmentation, security monitoring, data protection solutions, and centralized management.

Help Desk Support for Remote Workers
A rapid, company-wide switchover to a from-home workforce, which could be driven by a pandemic or as a component of a business continuity preparedness plan, can overwhelm even the most efficient in-house Help Desk. Progent's Call Center services allow businesses to outsource or expand their Help Desk with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Desk support services utilize Progent's nationwide team of online IT support experts combined with enterprise-class ticketing and tracking software to offer an economical, modern Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 PC support from initial help requests to trouble ticket generation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal enables at-home employees to monitor or edit their current tickets, enter information, and append screen captures or attachments. Desktop support services are provided at a substantial price reduction off Progent's ordinary Level 1 technical support rates, and Progent makes available the option of fast escalation to Level 2 and Level 3 support specialists to resolve advanced problems. For details, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Help Desk Supplemental Service allows your business to supplement your existing Call Center organization by sharing responsibilities for Call Desk support services transparently between your regular support organization and Progent's nationwide team of desktop support engineers and subject matter experts. Progent's co-managed Help Desk service uses a collective support model utilizing the leading professional services automation tool for managing service requests and ticketing, assigning responsibility, tracking progress, and producing management reports. To find out how Progent's Support Desk Supplementation Services can help your business to deliver world-class IT support to your at-home workforce, visit Progent's Call Center supplementation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and maintaining a productive work-from-home environment for your Brooklyn, New York business, phone 1-800-993-9400 or refer to Contact Progent.

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    Progent's pricing policy is to charge for phone support and on-site visits per minute. As a result, you are billed exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or urgent service, and inside California or in regions where Progent offers in-person service, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no startup fee and requires no retainer for services delivered during normal business hours. Many support firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's small granularity avoids big invoices for quick fixes so you won't be forced to allow minor problems to stay unaddressed.

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