Wireless Consulting Services

Consulting Support Services for BlackBerry Environments
BlackBerry wireless smartphones were at one time one of the most popular solutions for achieving location-independent connectivity to email, scheduling, web programs, and other critical business information. Progent can provide Brooklyn, New York businesses the expertise of BlackBerry-certified consultants who can help businesses to maintain their BlackBerry deployments or migrate smoothly to a current smartphone platform.

As the complexity of small business networks has increased, and as the need for enterprise-class protection, reliability, and disaster recovery has grown to be the norm for companies of all sizes, effective deployment and maintenance of BlackBerry technology has grown more difficult. To address areas like security, disaster recovery, and synchronization of BlackBerry smartphones with a variety of messaging servers and corporate databases, small businesses often resort to outside consulting professionals who specialize in RIM BlackBerry integration and troubleshooting.

Progent offers the services of BlackBerry-certified consultants who can help small organizations to plan, manage, and repair BlackBerry-based environments affordably and efficiently, doing away with the requirement for an in-house BlackBerry solutions specialist and reducing the cost and stress of maintaining wireless work groups. Progent's BlackBerry technology specialists have in-depth backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and CISM-certified network security specialists. This breadth of knowledge, coupled with Progent's efficient online support capabilities, gives small businesses an affordable alternative for integrating RIM BlackBerry products seamlessly into their IT network.

Progent's engineers can help you with SQL Server 2019 integration support, SQL Server 2016 management support, and Exchange Server setup so that your data and email infrastructure operate optimally with BlackBerry BES Server. Progent can also show you how to upgrade from older releases of BlackBerry and Microsoft technology, set up streamlined administration tools to enable you to track and support BlackBerry smartphones across your business, define security policies that make sense for your business, develop custom mobile software, and ensure that your network infrastructure is appropriately configured to handle your BlackBerry users. In addition, Progent's business continuity consultants can help make sure that your BlackBerry information is incorporated in your scheduled backup processes so that it can be recovered quickly and safely.

New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.

Consulting and Technical Support Services for BlackBerry BES Server
BlackBerry Enterprise Server (BES) simplifies management and support of BlackBerry smartphones, offering a centralized platform for controlling critical jobs like smartphone deployment, updates, and retirement while also offering a solid infrastructure for data protection and fault tolerance. BlackBerry Enterprise Server (BES) delivers seamless integration between Exchange, Novell GroupWise, or Lotus email platforms and BlackBerry users and supports over-the-air synchronization.

BlackBerry Enterprise Server features a variety of security options beginning with automatic encryption of messages transmitted between a BlackBerry smartphone and BES Server using Advanced Encryption Standard or Triple Data Encryption Standard. BlackBerry Enterprise Server also allows excellent flexibility in selecting degrees of security to meet the specific needs of your mobile environment. Progent's BlackBerry authorized consultants can assist your company to choose powerful security features and enable them wirelessly. Samples of these over-the-air selectable security features are:

• Lock down a BlackBerry device
• Erase data from a misplaced or stolen BlackBerry smartphone
• Disable Bluetooth
• Activate internal defenses against malicious attacks

BlackBerry Enterprise Server also offers flexibility in determining mechanisms to keep BlackBerry users from installing or executing unsafe or unauthorized software. Progent can help you to choose protective processes such as:

• Specify precisely which programs are allowed on the device
• Prevent third-party software from using persistent storage on the BlackBerry device
• Select which functions external programs can use on the BlackBerry device
• Limit the kinds of access external programs running on the device can establish
• Block all third-party applications from being installed or executed on the BlackBerry smartphone

Progent's Remote BlackBerry-certified Technical Support is Fast and Economical
For businesses in Brooklyn, New York who want quick and economical help from a qualified BlackBerry consultant, Progent provides effective remote help from a veteran network support team who have delivered network solutions to companies in each state in the U.S. (Refer to Progent's customer testimonials.)

Online support eliminates travel expense and allows consultants to solve problems rapidly, so you reduce lost productivity. Progent's BlackBerry consultants have been awarded accreditations in the entire range of BlackBerry solutions and offer expert support in areas including troubleshooting synchronization problems, setting up BlackBerry BES Server, and creating a secure, fault-tolerant system infrastructure for RIM BlackBerry users. Credentials earned and skill sets offered by Progent's BlackBerry experts include:

BlackBerry Certified Solution Designer
Progent can provide the services of a BlackBerry Certified Solution Designer to assist you to plan, install, test, troubleshoot, and document a mobile wireless solution based on the integration of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's high-level engineering support services for BlackBerry include business and network needs assessment, solution architecture, roll-out planning and implementation, performance tuning, design of a high-availability architecture, information backup and disaster recovery planning, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your technical goals and to design a wireless environment that fits within your IT budget and aligns with your business plans. Progent can clarify the implications of your operational processes on the configuration of a BlackBerry Enterprise Solution, assess your current connectivity architecture's suitability to accommodate a BlackBerry BES Server, assist your organization to determine which management approach and equipment match your requirements, and evaluate your email and messaging environment topology. Progent can also explain the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on one another so you can arrive at smart decisions about alternatives for software editions, processors and storage, network topology, and application configuration.

To optimize system security, Progent's BlackBerry-certified consultant can help your company to select and configure sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and GIAC-premier security engineers to run network-wide security vulnerability and compliance validation and recommend enhancements to support your BlackBerry solution.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level knowledge for deploying, administering, monitoring, and troubleshooting one or multiple BlackBerry BES Servers in an email system powered by Exchange Server. Progent's BlackBerry engineer has support skills in important technologies related to BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email architecture, Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can help you to add and remove BlackBerry device users on Microsoft Exchange and Windows Active Directory, configure, monitor, and administer BlackBerry BES Server, manage BlackBerry devices and client accounts, back up and maintain storage groups, apply permissions, set up the Mobile Data System (MDS) and IM, implement access control lists, control Exchange Server data flow, generate, edit, and assign wireless LAN and Virtual Private Network configurations, implement SNMP traps for alerts, and produce reports to summarize SNMP results.

Progent's BlackBerry-certified engineer can support your BlackBerry solution in a number of environments that can include Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

Contact Progent for Assistance from a BlackBerry-Certified Expert
In order to contact Progent about technical assistance for BlackBerry mobile wireless integration, call 1-800-993-9400 or visit Contact Progent.