Wireless Consulting Services

Consulting Support for BlackBerry Technology
BlackBerry mobile PDAs were once among the most popular solutions for achieving location-independent connectivity to messaging, scheduling, web-based programs, and other vital business data. Progent can provide Brooklyn, New York companies the services of BlackBerry-certified experts who can assist companies to manage their BlackBerry environments or transition efficiently to a modern smartphone solution.

As the sophistication of small business networks has increased, and as the need for enterprise-class security, dependability, and disaster recovery has become the standard for businesses of any size, successful deployment and support of RIM BlackBerry solutions has become increasingly challenging. To handle issues such as data protection, business continuity, and synchronization of BlackBerry smartphones with a variety of email systems and corporate databases, small businesses frequently turn to outside support firms who specialize in BlackBerry integration and troubleshooting.

Progent can provide the expertise of BlackBerry-premier consultants who can help small organizations to design, manage, and troubleshoot BlackBerry environments economically and effectively, dispensing with the need for an in-house BlackBerry solutions specialist and reducing the expense and stress of supporting wireless workers. Progent's BlackBerry technology engineers have in-depth experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and CISM-certified security professionals. This range of experience, combined with Progent's proven online service delivery model, gives small companies a budget-friendly solution for integrating RIM BlackBerry technology productively into their IT network.

Progent's experts can help your company with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 deployment and Exchange Server setup so that your data and email infrastructure work optimally with BlackBerry Enterprise Server. Progent can also show you how to upgrade from older versions of BlackBerry and Microsoft software, configure streamlined management utilities so you can track and control BlackBerry devices across your company, recommend security policies that are right for your business, develop custom mobile software, and make sure that your IT network architecture is appropriately configured to handle your BlackBerry clients. In addition, Progent's disaster recovery specialists can help make sure that your BlackBerry data is incorporated in your scheduled backup processes so that it can be recovered quickly and safely.

New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.

Consulting Services for BlackBerry Enterprise Server
BlackBerry Enterprise Server simplifies administration and maintenance of RIM BlackBerry wireless handsets, providing a centralized solution for handling key tasks such as smartphone deployment, upgrades, and deactivation while also offering a solid infrastructure for security and fault tolerance. BlackBerry Enterprise Server delivers transparent communication between Exchange Server, Novell GroupWise, or IBM Lotus Domino email platforms and BlackBerry handsets and supports over-the-air synchronization.

BlackBerry BES Server provides a wealth of data protection capabilities starting with advanced encryption of information transmitted between a BlackBerry device and BlackBerry Enterprise Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard (Triple DES). BlackBerry Enterprise Server also allows excellent flexibility in adjusting degrees of protection to match the specific requirements of your mobile environment. Progent's BlackBerry certified consultants can assist you to select powerful security features and activate them wirelessly. Examples of these wirelessly configurable security features include:

• Lock down a device
• Erase information from a misplaced or stolen BlackBerry smartphone
• Disable Bluetooth
• Enable built-in protection against malicious attacks

BlackBerry BES Server also provides versatility in determining mechanisms to prevent users from loading or executing unsecure or prohibited software. Progent can help you to select protective processes such as:

• List exactly which applications are allowed on the device
• Block third-party programs from using persistent storage on the BlackBerry smartphone
• Select which resources third-party applications can use on the BlackBerry device
• Limit the kinds of access third-party programs running on the BlackBerry device can establish
• Block all external programs from being loaded or run on the BlackBerry device

Progent's Online BlackBerry-certified Support is Fast and Economical
For businesses in Brooklyn, New York who need quick and economical access to a certified RIM BlackBerry support expert, Progent delivers efficient remote assistance from a seasoned support team who have delivered IT solutions to organizations in each state in the United States. (See Progent's client testimonials.)

Online support avoids travel costs and lets engineers solve problems quickly, allowing you to reduce lost productivity. Progent's RIM BlackBerry consultants have earned certifications in all BlackBerry solutions and offer expert help in fields such as fixing synchronization issues, deploying BlackBerry BES Server, and designing a protected, high-availability network architecture for BlackBerry users. Credentials held and practice areas offered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can help you to perform basic support operations such as configuring BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, choosing account configurations, setting up e-mail filters, modifying user profiles, update BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to operate with your corporate email software. Progent's seasoned experts can in addition help you to resolve a broad array of problems associated with synchronization, handset detection, messaging consistency, web browsing, mobile connectivity, IM, desktop application configuration, and BlackBerry Desktop Redirector.

As a top innovator in providing countrywide remote technical assistance for small office networks, Progent can provide quick and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote consulting expertise keeps your mobile support expenses at a minimum and, by solving problems promptly, optimizes the productivity of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the knowledge required to configure and troubleshoot the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry specialist can show you how to utilize resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to run important tasks such as resolving enterprise activation issues, registering and deleting BlackBerry smartphone users, activating passwords, configuring over-the-air program loading and setup, implementing and debugging the BlackBerry Smart Card Reader, and configuring database backup and recovery processes.

Progent's BlackBerry-certified consultants can also show you how to operate administration tools like the BlackBerry Administration Service for role-based administration, resolving attachment and data flow issues, and using WiFi for enterprise activation. Also, Progent can help you understand the role of IT policies in the BlackBerry Enterprise environment and help your company to select and implement sensible security options.

Progent's Microsoft-certified Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your current Exchange infrastructure for operating in conjunction with BlackBerry Enterprise Server or move your BlackBerry solution to the latest version of Exchange.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced skills for installing, administering, monitoring, and troubleshooting one or multiple BlackBerry BES Servers in an email system based on Exchange. Progent's BlackBerry consultant has expertise in important areas associated with BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can show you how to install and remove BlackBerry smartphone clients on Exchange Server and Active Directory, configure, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry devices and client accounts, archive and support storage groups, apply permissions, set up the MDS and Instant Messaging, implement push and pull access control lists, manage Exchange data flow, generate, update, and assign wireless LAN and Virtual Private Network configuration sets, implement SNMP traps, and produce reports based on SNMP data.

Progent's BlackBerry engineer can support your BlackBerry solution in a number of settings that can include Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

Call or Email Progent for Support from a BlackBerry-Certified Consultant
If you wish to ask Progent about technical assistance for BlackBerry wireless technology, call 1-800-993-9400 or see Contact Progent.