Wireless Solutions

Consulting Support Services for BlackBerry Environments
BlackBerry mobile PDAs were at one time among the most successful solutions for achieving mobile connectivity to email, scheduling, web-based applications, and other vital business data. Progent offers Brooklyn, New York businesses support from BlackBerry-premier consultants who can help organizations to manage their BlackBerry environments or transition efficiently to a current smartphone platform.

As the complexity of small business IT technology has increased, and as the demand for world-class security, dependability, and recoverability has become the norm for companies of all sizes, successful deployment and support of RIM BlackBerry technology has grown increasingly challenging. To handle issues such as security, business continuity, and synchronization of BlackBerry handhelds with a variety of email systems and company databases, small organizations often turn to external consulting firms who offer expertise in RIM BlackBerry installation and troubleshooting.

Progent can provide the expertise of BlackBerry-premier engineers who can assist small businesses to plan, administer, and troubleshoot BlackBerry environments affordably and efficiently, dispensing with the necessity for an in-house BlackBerry solutions specialist and lowering the cost and stress of maintaining mobile work groups. Progent's BlackBerry engineers have extensive backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified network security specialists. This range of knowledge, coupled with Progent's efficient online support model, gives small businesses an affordable solution for integrating BlackBerry technology productively into their business information system.

Progent's experts can assist your business with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 deployment and Microsoft Exchange Server setup so that your database and messaging infrastructure function efficiently with BlackBerry Enterprise Server. Progent can also help you to migrate from previous releases of BlackBerry and Microsoft technology, configure streamlined management utilities to enable you to track and support BlackBerry devices across your company, recommend security policies that make sense for your business, develop custom wireless software, and ensure that your network infrastructure is properly configured to handle your BlackBerry clients. Also, Progent's disaster recovery consultants can help make sure that your BlackBerry data is included in your scheduled backup procedures so that it can be restored rapidly and safely.

New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.

Consulting and Technical Support for BlackBerry Enterprise Server
BlackBerry Enterprise Server streamlines management and maintenance of RIM BlackBerry devices, offering a centralized solution for handling critical tasks like smartphone installation, upgrades, and deactivation and offering a strong infrastructure for security and high availability. BlackBerry Enterprise Server (BES) supports transparent communication between Microsoft Exchange Server, Novell GroupWise, or Lotus Domino messaging servers and BlackBerry users and supports over-the-air synchronization.

BlackBerry BES Server includes a variety of security capabilities starting with automatic encryption of information transmitted between a BlackBerry smartphone and BlackBerry BES Server based on Advanced Encryption Standard (AES) or Triple DES. BlackBerry BES Server also permits excellent flexibility in selecting degrees of protection to meet the special requirements of your mobile network. Progent's BlackBerry authorized consultants can help you to choose powerful security features and activate them remotely. Samples of these wirelessly selectable security features include:

• Disable a smartphone
• Wipe data from a lost or stolen BlackBerry device
• Disable Bluetooth functionality
• Enable built-in protection against malicious attacks

BlackBerry Enterprise Server also provides flexibility in selecting ways to keep users from loading or running unsafe or prohibited software. Progent can assist you to choose protective processes such as:

• Specify exactly which programs are allowed on the device
• Block third-party software from allocating persistent storage on the BlackBerry device
• Select what functions external programs can use on the device
• Restrict the types of connections third-party programs running on the smartphone can establish
• Block all third-party programs from being loaded or executed on the BlackBerry device

Progent's Remote BlackBerry-premier Technical Support is Fast and Economical
For companies in Brooklyn, New York who want quick and affordable access to an authorized RIM BlackBerry support professional, Progent provides effective online help from a veteran support team who have delivered IT solutions to organizations in each state in the United States. (See Progent's client testimonials.)

Remote consulting services eliminates travel expense and enables specialists to resolve technical issues rapidly, so you reduce lost productivity. Progent's BlackBerry consultants have been awarded accreditations in the entire range of BlackBerry technologies and offer professional support in areas including resolving synchronization problems, setting up BlackBerry Enterprise Server (BES), and creating a secure, high-availability network infrastructure for BlackBerry users. Certifications held and skill sets mastered by Progent's BlackBerry professionals include:

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the skills needed to configure and support the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry-certified specialist can show you how to utilize resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform critical procedures such as troubleshooting enterprise activation problems, registering and deleting BlackBerry smartphone clients, setting activation passwords, configuring over-the-air program installation and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and restore processes.

Progent's BlackBerry consultants can also assist you to operate management software such as the BlackBerry Administration Service for role-based management, resolving attachment and data flow issues, and utilizing wireless LANs for enterprise activation. Also, Progent can help you understand the function of IT policies in the BlackBerry BES environment and help your company to define and install sensible security configurations.

Progent's certified Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your existing Microsoft Exchange Server infrastructure for working in conjunction with BlackBerry BES Server or move your BlackBerry system to the most recent edition of Exchange Server.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced knowledge for deploying, managing, monitoring, and maintaining one or several BlackBerry BES Servers in an email environment based on Exchange Server. Progent's BlackBerry-certified engineer offers expertise in key areas associated with BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can help you to install and remove BlackBerry smartphone users on Microsoft Exchange Server and Active Directory, configure, track, and manage BlackBerry BES Server, administer BlackBerry smartphones and user accounts, back up and maintain storage groups, apply permissions, set up the Mobile Data System and IM, implement push and pull access control lists, manage Exchange data flow, create, update, and apply WLAN and VPN configuration sets, set up SNMP traps, and generate management reports to summarize SNMP data.

Progent's BlackBerry-certified expert can help you with your BlackBerry technology in a number of environments that can include Microsoft Windows 2K, 2003 or 2008 platforms, Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to utilize tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
Progent offers the support of a BlackBerry Certified Solution Designer to help your company to plan, deploy, validate, troubleshoot, and document a mobile wireless solution built upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's advanced engineering services for BlackBerry technology include business and technology requirements analysis, system design, roll-out strategy and execution, performance optimization, configuration of a fault-tolerant environment, information backup and business recovery planning, and security design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your functional goals and to create a wireless system that meets your information technology budget and aligns with your business plans. Progent can clarify the impact of your operational policies on the design of a BlackBerry Enterprise Solution, assess your existing network architecture's suitability to support a BlackBerry Enterprise Server, help you to decide which management approach and physical components meet your needs, and analyze your email and messaging system configuration. Progent can also explain the performance implications that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on one another so you can arrive at smart choices concerning alternatives for software versions, processors and mass storage, network architecture, and application configuration.

To optimize network protection, Progent's BlackBerry expert can help your company to select and configure sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and CISM-premier security specialists to perform company-wide security vulnerability and compliance validation and suggest enhancements to support your BlackBerry environment.

Contact Progent for Support from a RIM BlackBerry-Certified Professional
To get in touch with Progent about professional support for BlackBerry wireless solutions, call 1-800-993-9400 or go to Contact Progent.