Immediate Online Support for Brooklyn New York Computer Systems
Fast Online Technical Support for Brooklyn SystemsFor organizations located in Brooklyn New York, Progent provides online help for information systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided remote support to companies in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to help with challenging networking problems, plus the assistance of CISA and CISSP-qualified cybersecurity experts to help with advanced security design and troubleshooting jobs.

Progent's online support engineers offer excellent leverage because they have the real-world background and are equipped with the sophisticated technology needed to solve the majority of network issues quickly. This lowers direct costs because service calls require minimal chargeable minutes. Online help also eliminates the cost of dispatching a consultant to your site. Your company saves additionally with indirect costs by minimizing or eliminating network outages and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's advanced online technical support know-how is particularly helpful for businesses that are dependent on public clouds for critical network infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an alternative.

Progent's billing model for online support is designed to stretch your network support investment. Progent charges on a per-minute basis for phone assistance, so you are billed just for the services that you receive. In contrast to many online service companies, Progent asks for no startup fee or minimum payments. Progent's per-minute billing unit and clean policy for pricing save you from situations where fast solutions manage to turn into substantial invoices. Progent's skill at disposing of technical issues efficiently means your business saves money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an array of optimized technologies and field-proven methodologies which permit the highest degree of efficiency for remote consulting and repair for information systems of any size. Progent provides secure VPN support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the experts of Progent's online support team to communicate with your computer system remotely without breaching corporate security.

Progent's advanced technical support reporting application maintains thorough records of all service that Progent's clients have been provided. Progent's staff consultants have the benefit of the specifics of services rendered to each customer by any consultant. This database of issues and responses is structured as an easily accessible support database that enables Progent's online technical engineers to share their experiences company-wide to ensure that the quality of Progent's technical support grows over time. Progent's advanced accreditations and close relationships with major technology companies such as Cisco and Microsoft make available other massive support databases and permit priority response from manufacturers' in-house engineering staff with the result that Progent's remote consulting specialists can come up with the best solutions quickly.

Online technical services provided by Progent to companies in Brooklyn New York include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of affordable, fixed-price managed services designed to enable small and medium-size businesses to utilize the same cutting-edge technology used by some of the world's leading enterprises. Progent's ProSight portfolio of network management outsourcing services covers all key areas of modern networking including email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based analysis technology to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to manage the complete malware attack progression including blocking, detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your company's unique requirements and that helps you prove compliance with legal and industry data security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also help you to set up and test a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid recovery of critical files, apps and VMs that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical information. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security vendors to provide centralized control and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, track, optimize and debug their connectivity hardware such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating appliances that need critical updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT staff and your assigned Progent consultant so that any looming problems can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you’re making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an objective assessment of the health of their network. Based on some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, improved compliance with information security regulations, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's ability to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective AV and backup environment that meets your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent offers the skills of seasoned online consulting experts for special IT programs. Progent's rates for ongoing consulting projects are set according to the qualifications of the consultants involved. Progent's background in these important areas of computer technology enables customers to complete major initiatives within budget and on time. Progent's project-based remote consulting services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center service options for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that handles all aspects of online desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle challenging problems.

    Progent’s Help Desk Co-management services allow your IT organization to share the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progent’s Help Desk sharing service is an advanced support solution built around the top professional services automation (PSA) platform for managing end-user service requests, ticketing, accountability, progress tracking, and reporting.

    Progent's Help Desk staff of veteran information technology consultants provides your customers in Brooklyn New York immediate communication with a dependable support resource with extensive background delivering phone consulting and online troubleshooting for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk the reputation as a solid contributor to company efficiency, and Progent's target is to resolve rather than simply document network problems.

  • Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Experts staff provides remote professional consulting expertise and education in specific business application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and education for popular Microsoft applications such as CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information on Progent's expertise, customization, and education services, refer to Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from a prior release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Brooklyn New York online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to fit your business so that your IT support is proactive rather than reactive. By uncovering emerging issues before they expand into downtime, proactive monitoring can ward off disruptive and expensive information system failures. Progent can also use network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or environments based on multiple OS platforms.
How Your Brooklyn Company Can Contact Progent's Remote Service Professionals
To contact Progent about urgent remote expertise with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Brooklyn New York, Progent's online network support specialists can provide expert and cost-effective system help the instant your company has to have it. More than a decade of offering online tech support has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to refine remote access technology to solve IT problems quickly while avoiding the expense and lost time associated with in-person service visits.

Even if your Brooklyn office works with a local independent support technician or maintains an in-house IT staff that can handle common network issues, Progent’s Microsoft and Cisco certified consultants can still provide a convenient and seamless remote extension of your on-site resources in cases when your regular IT support personnel either don't have the time or the expertise to solve unexpected network crises or particularly complicated integration problems.

Benefits of Progent's Network Help for Businesses in Brooklyn New York
Progent's online network troubleshooting services allow your Brooklyn business to realize the benefits of immediate, enterprise-grade IT support without the cost of managing an in-house IT organization. Your information system will acquire added business value by being more reliable, productive, and protected. Benefits to your company include:

  • Seamless remote extension of your local IT resources
    For most offices in Brooklyn New York, nearby network support resources, whether consisting of independent consultants or a full-time maintenance staff, can resolve the majority of network issues. However, IT crises might strike when your regular support personnel are too busy or absent, and some trouble may stem from IT products that is unfamiliar to your local support personnel. In these situations, Progent's online service experts offer a convenient, quick, and affordable way to augment your local resources and to convey valuable information to improve your ability to handle downstream issues in-house.

  • Reduced Reliance on Freelance Service Providers
    For network support, smaller businesses commonly rely on individual freelance service providers. While freelance consultants have smaller overhead than big service companies and can afford to charge lower rates, they are often overbooked, making it hard to respond rapidly to urgent situations. If an independent service provider is busy with another customer, sick, on vacation, or in class, the absence of reserve help may force your company to go without help during an emergency. As your network grows, network unavailability and problems with critical software become more expensive. The money you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent offers a dependable source of reserve service experts to insure your network is always up and running.

  • Create a Scalable Foundation for Seamless Expansion
    Businesses often start with an information system created on a modest budget. Without a robust framework, band-aid repairs often get piled on top of a shaky foundation. As a network grows, stability and expandability problems can impede the success of the organization. Such poorly built systems require proper assessment, intelligent strategic planning, and broad-based IT knowledge to evolve to a network infrastructure able to provide the stable foundation to meet vital business demands and ease downstream growth.

  • Interact with Solution Providers Instead of Technology Sellers
    Smaller companies require guidance and technical education to navigate through an ever more complicated maze of technology options available for promoting business success and improving efficiency. These companies hardly need a network consultant who is attempting to resell a specific vendor's technology. Network consulting and product sales can lead to a scenario where the recommended solution is designed around a profitable product instead of the genuine requirements of a business. Progent eliminates these conflicts of interest by selling only services rather than products. This enables Progent to match technical consulting with the best interests of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of technical expertise, refined support software, and familiarity with corporate IT enable companies to escape the pitfalls associated with exclusive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.

Progent adds value by providing:

  • Best Practices
    Progent’s team of Microsoft and Cisco Premier experts average longer than a decade of hands-on industry experience, at the forefront of network support, performing a broad variety of IT projects for a large mix of businesses. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting staff. This ensures that you get not only world-class technical skills, but also a support engineer with field-tested approaches for using computer knowledge to resolve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for remote support and on-site visits by the minute. Consequently, you are charged exclusively for delivered support. Progent does not demand a higher rate for after-hours or urgent service, and inside California or in areas where Progent offers on-site service, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no initialization charge and requires no monthly commitment for support services delivered during regular business hours. Many service organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids large invoices for fast solutions so you won't be forced to permit simple problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to deal with technical issues that are within their comfort zone, Progent can focus on delivering high-value services where Progent has little competition. Companies who work with trusted independent consultants or who maintain internal IT staffs benefit when Progent passes on information about new technology and tested processes to make their networks more robust, protected, and productive.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the few support firms to provide 24x7 system monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By revealing possible problems before they result in downtime, network monitoring can keep your information network from stressful and expensive service disruptions.
How Does Our Company Begin Getting Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.



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