Immediate Online Technical Support for Brooklyn New York Networks
Fast Phone Technical Support for Brooklyn SystemsFor organizations located in Brooklyn New York, Progent offers remote help for networks powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have provided remote support to companies in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to help with challenging networking problems, plus the services of CISA and CISSP-accredited security consultants to help with high-level security architecture and troubleshooting issues.

Progent's online support engineers provide excellent leverage because they possess the real-world background and have access to the sophisticated tools needed to solve most network issues rapidly. This lowers immediate costs since service calls accumulate minimal chargeable minutes. Online help also avoids the cost of dispatching a consultant to your site. Your organization benefits even more in incidental costs by reducing or avoiding network outages and associated losses resulting from business discontinuity, disgruntled clients, idle workers, and de-focused executives. Progent's extensive remote consulting know-how is particularly helpful for businesses that rely on public clouds for critical infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be an option.

Progent's pricing policy for online help is structured to leverage your network support investment. Progent bills per minute for telephone-based assistance, so you are billed exclusively for the services that you receive. Unlike many online support firms, Progent requires no initialization fee or minimum payments. Progent's one-minute billing unit and simple model for pricing save you from situations where fast fixes manage to turn into big tabs. Progent's skill at dealing with problems efficiently means your business saves money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a set of optimized tools and field-tested methodologies which ensure the highest degree of effectiveness for online help and troubleshooting for IT systems of all sizes. Progent provides secure VPN support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the staff of Progent's remote service group to interface to your company's computer system remotely without breaching system security.

Progent's advanced service reporting system stores thorough records for all service that Progent's customers have received. Progent's staff service personnel have the benefit of the records of all help delivered to every Progent client by any Progent consultant. This database of problems and fixes is organized as an easily retrievable internal database that allows Progent's remote technical engineers to share their experiences company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's advanced certifications and close associations with key industry leaders such as Cisco and Microsoft make available additional vast support databases and permit priority response from manufacturers' in-house product engineers so Progent's online service specialists can come up with optimal resolutions quickly.

Online technical support services offered by Progent to clients in Brooklyn New York include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, flat-rate managed services intended to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions used by some of the world's top corporations. The ProSight series of IT management outsourcing services covers all key areas of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior machine learning tools to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily get by traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to address the entire threat lifecycle including blocking, identification, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver economical multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you prove compliance with legal and industry information protection regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent's consultants can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore technology companies to produce ProSight Data Protection Services, a portfolio of offerings that provide backup-as-a-service. ProSight DPS services automate and track your data backup operations and enable non-disruptive backup and rapid recovery of critical files/folders, applications, images, and VMs. ProSight DPS helps your business recover from data loss caused by hardware breakdown, natural calamities, fire, malware like ransomware, human mistakes, malicious insiders, or software glitches. Managed services available in the ProSight Data Protection Services portfolio include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these managed backup services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security vendors to provide web-based management and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's onsite security gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email that stays inside your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, enhance and debug their networking appliances such as routers and switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that require critical updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to keep your IT system running efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management staff and your Progent engineering consultant so all looming problems can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an objective evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with government and industry security standards, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent information assurance expert. The interview is designed to help evaluate your organization's ability either to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient AV and backup system that aligns with your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for special IT programs. Progent's rates for ongoing consulting tasks are set based on the qualifications of the engineers involved. Progent's background in these important fields of information technology allows clients to complete major initiatives economically and on time. Progent's project-based remote consulting services include:

  • Help Desk Support
    Progent's Call Center service offerings for businesses with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end solution that handles all facets of online desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's regular desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle challenging problems.

    Progentís shared Help Desk services allow your business to split the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution built around the top professional services automation tool for managing service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

    Progent's Help Desk Call Center team of experienced network consultants gives your computer users in Brooklyn New York rapid assistance from an effective support group with substantial experience delivering phone consulting and online diagnostics for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk Call Center the reputation as a crucial driver of business success, and Progent's policy is to fix rather than simply track IT problems.

  • Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Consulting Group can supply phone-based professional engineering expertise and training in special business application areas that include ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, custom development, and education for familiar Microsoft applications including Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To learn additional information on Progent's consulting, programming, and training offerings, go to Progent's Applications Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of System Center 2016, extend or tune an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver companies in Brooklyn New York online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to suit your environment so that your network support is proactive rather than reactive. By uncovering potential trouble spots before they evolve into downtime, system monitoring can ward off disruptive and costly network crises. Progent can also utilize system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows environments, or environments powered by a mix of OS platforms.
How Your Brooklyn Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent remote expertise with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Online Help, phone 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Brooklyn New York, Progent's online network support engineers can provide effective and affordable system help whenever your company needs it. More than 15 years of offering online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to fine tune online access technology to solve IT problems rapidly while eliminating the cost and lost productivity that comes with on-site service visits.

Even if your Brooklyn organization deals with a local independent consultant or maintains a full time IT staff that know how to deal with ordinary computer problems, Progentís Microsoft and Cisco certified consultants can provide a convenient and transparent remote expansion of your on-site resources for situations when your usual service personnel either don't have the time or the knowledge to fix unexpected system crises or especially tough integration projects.

Benefits of Progent's Network Help for Companies in Brooklyn New York
Progent's online IT consulting services enable your Brooklyn business to experience the advantages of on-call, expert IT support without the cost of maintaining an in-house IT staff. Your information system will derive greater strategic value by becoming increasingly available, efficient, and protected. Benefits to your company include:

  • Convenient virtual expansion of your on-site support resources
    With most businesses in Brooklyn New York, local network support resources, whether made up of outside consultants or an internal maintenance staff, can handle the majority of technical problems. However, serious problems can spring up when local support personnel are overstretched or unavailable, and some trouble may involve IT products that is beyond the scope of your onsite service personnel. In these cases, Progent's on-call service professionals provide an easy, fast, and affordable solution to supplement your local resources and to convey valuable information to improve your capability to resolve downstream problems in-house.

  • Less Reliance on Individual Service Providers
    For IT support, smaller offices commonly depend on individual freelance service providers. Although independent consultants have less internal costs than big support companies and can afford to charge lower rates, they are often overextended, making it impossible to respond quickly to crisis situations. If a freelance consultant is occupied with another client, ill, on vacation, or in class, the absence of reserve personnel may require your business to wait for help during an IT crisis. As your network grows, network downtime and trouble with critical applications are more costly. The money you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent offers an on-call source of backup support expertise to make sure your IT system is always available.

  • Build a Scalable Foundation for Seamless Growth
    Companies typically begin with an information system created on a shoestring budget. Lacking a strong framework, band-aid repairs often get thrown on top of a weak foundation. When a network grows, stability and scalability issues can hinder the productivity of the business. Such poorly built environments need careful analysis, intelligent strategic planning, and wide technical expertise to upgrade to a network architecture able to provide the stable foundation to meet current business requirements and facilitate downstream growth.

  • Interact with Solution Providers Instead of Product Resellers
    Smaller offices need guidance and technical training to navigate through an increasingly complex array of product alternatives available for promoting business success and enhancing efficiency. Businesses hardly need a computer engineer who is trying to resell a certain vendor's products. IT consulting and product sales can lead to a scenario where the proposed solution is designed around a predetermined product instead of the genuine needs of a client. Progent eliminates these dilemmas by selling just services rather than products. This allows Progent to match technical consulting with the real needs of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of IT background, refined remote support tools, and familiarity with enterprise networking enable offices to avoid the limitations of excessive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched internal resources.

Progent stands out by offering:

How Does My Business Start Receiving Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.

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