Immediate Online Troubleshooting for Brooklyn New York Computer Systems
For organizations in Brooklyn New York, Progent offers online technical support for computer systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have provided online support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to help with challenging infrastructure issues, as well as the assistance of CISSP-qualified cybersecurity consultants to help with advanced security architecture and troubleshooting jobs.
Progent's online technical support engineers offer exceptional leverage due to the fact that they have the real-world background and have access to the sophisticated technology needed to resolve most network issues rapidly. Efficient support reduces immediate expenses because service calls use up minimal billable consulting minutes. Remote help also eliminates the expense of sending a consultant to your site. Your company benefits additionally in indirect costs by minimizing or avoiding system outages and associated costs due to business discontinuity, upset customers and vendors, idle workers, and de-focused management. Progent's advanced online consulting experience is especially valuable for organizations that rely on public clouds for vital network infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.
Progent's pricing model for online support is structured to stretch your IT service investment. Progent charges per minute for phone consulting, so you are billed exclusively for the support that you actually get. Unlike typical remote support firms, Progent requires no startup charge or minimum job duration. Progent's one-minute billing unit and simple policy for pricing eliminate scenarios where speedy. minor solutions manage to turn into substantial invoices. Progent's skill at handling problems efficiently means your business saves money.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined an arsenal of optimized technologies and field-proven methodologies which allow the highest degree of effectiveness for remote technical support and troubleshooting for information systems of any size. Progent provides secure VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the engineers of Progent's Technical Response Center to link to your company's system remotely without breaching corporate security.
Progent's sophisticated customer support reporting application maintains thorough histories for all support that Progent's customers have received. Progent's authorized consultants have the benefit of the specifics of all help provided to each Progent customer by any Progent engineer. This history of problems and resolutions is stored as a conveniently accessible proprietary knowledge base that permits Progent's online technical engineers to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's technical support improves over time. Progent's high-level accreditations and close relationships with major technology companies including Cisco and Microsoft open up other vast technical support databases and allow quick response from vendors' internal product engineers so Progent's remote service experts are able to come up with the most efficient resolutions promptly.
Online technical support services offered by Progent to clients in Brooklyn New York include:
Authorized MS Windows Expertise
Progent's Microsoft-expert online support professionals can deliver computer system repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can help your company with a broad variety of platform support such as Windows Server 2022 planning and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 management,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration consulting services, Microsoft Teams integration, Skype for Business Server planning and deployment support, Lync Server management, and Microsoft Communications Server 2007 upgrade,
Forefront TMG administration and ISA Server maintenance, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
Microsoft Office Access Development and Training,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad range of affordable desktop support services to assist you business to deploy, integrate, troubleshoot, and manage workstations and notebooks powered by Windows. Progent's PC desktop support services cover areas such as providing Windows 11 system design and upgrade consulting and Windows 10 integration support, as well as System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the administration of your PCs along with your cloud-connected mobile devices.
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the highest recognition for networking engineers, and indicates a person's network technology skills at the expert level. Cisco-qualified CCIEs know how to handle even the most difficult issues associated with network infrastructure design, installation, management, protection, and problem solving. Cisco CCIEs operate closely with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS Software network administration tools and coming up with workarounds or locating program updates. Cisco qualified CCIEs represent an excellent value since their broad expertise allows them to find solutions for problems rapidly. In typical cases, less qualified consultants can struggle for many hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE engineers can interface to your environment by means of the latest on-line troubleshooting technology in order to provide efficient, secure, and economical analysis and remediation.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services
Progent's Cisco-qualified CCIEs offer help for the entire range of Cisco's market leading selection of networking devices by offering services that include:
CISSP and ISSAP Premier System Security Consultants
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a variety of security services that can enhance the immunity of your Microsoft Windows, macOS and OS X, Linux network against attacks or assist your business to recover rapidly after a damaging penetration. Security services available from Progent cover thorough network security analysis utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Nikto; rapid recovery from malicious attacks; integrating firewalls; establishing secure techniques for remote and mobile communication; securing your email infrastructure from viruses, spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online consulting services to help businesses of any size connect their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that utilize on-premises IT assets as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud migration services that include Microsoft 365 Exchange Online integration with on-prem Exchange environments,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than two decades of experience delivering advanced consulting services online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent process for restoring applications and services quickly following a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also enables transparent testing for site recovery, upgrades and fixes and can generate reports to confirm full service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help you to plan, deploy, test and administer a DR solution based on VMware SRM.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and hybrid cloud solutions that deliver maximum availability, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to create a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high level of automation regardless of the physical components making up the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer online consulting services to address a broad array of information technologies including system infrastructure, email systems, network and operational security, plus UNIX/Linux and Windows integration. For server economization and easy management in environments that include Linux and Microsoft Windows, Progent can provide VMware integration and Citrix expertise. Progent can also help with transitioning from older applications to Microsoft Windows or Linux-based solutions. Progent's group-based approach to solving network issues promotes fast escalation, if necessary, to engineers with appropriate expertise to tackle complex scenarios. This expedites repair of urgent problems, reduces network downtime, and cuts service costs.
Major Linux variants for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services designed to allow small and medium-size businesses to utilize the same advanced IT solutions deployed by many of the world's top enterprises. Progent's ProSight series of IT management outsourcing services covers all key areas of modern networking such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based machine learning technology to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to manage the entire threat lifecycle including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you demonstrate compliance with legal and industry information security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has partnered with leading backup product companies to produce ProSight Data Protection Services (DPS), a family of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products automate and track your backup processes and enable non-disruptive backup and fast restoration of critical files/folders, apps, system images, plus VMs. ProSight DPS lets your business avoid data loss resulting from hardware failures, natural calamities, fire, malware such as ransomware, user error, ill-intentioned insiders, or application bugs. Managed backup services available in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these managed backup services are most appropriate for your IT environment.
- Progent's Patch Management: Patch Management Services
Progent's managed services for software and firmware patch management provide businesses of any size a flexible and cost-effective solution for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your ever-evolving information system. In addition to maximizing the protection and functionality of your IT network, Progent's patch management services permit your IT staff to concentrate on line-of-business projects and activities that derive maximum business value from your information network. Learn more about Progent's patch management support services.
- ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
Progent's Duo MFA managed services utilize Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo supports one-tap identity verification on Apple iOS, Google Android, and other personal devices. With 2FA, whenever you log into a protected application and give your password you are requested to confirm who you are via a device that only you have and that uses a different ("out-of-band") network channel. A wide range of devices can be utilized for this second means of ID validation such as an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You may register multiple verification devices. To find out more about ProSight Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security companies to provide centralized management and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard combines cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device adds a further layer of analysis for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, monitor, reconfigure and debug their connectivity hardware like switches, firewalls, and access points plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating complex network management activities, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating appliances that need important software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so any looming issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hardware solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate as much as half of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an unbiased assessment of the health of their information system. Based on a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the configuration of your core network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with information security requirements, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent backup/recovery consultant. The interview is designed to help assess your company's preparedness either to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup system that aligns with your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent offers the services of seasoned remote consulting professionals for special information technology projects. Billing rates for ongoing development or consulting tasks are set according to the qualifications of the engineers required. Progent's background in these important areas of computer technology enables customers to execute critical projects economically and on schedule. Progent's project-based remote consulting solutions include:
How Your Brooklyn Company Can Contact Progent's Online Service Experts
Help Desk Call Center Expertise
Progent's Call Center programs for companies with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, shared Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all facets of remote desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues.
Progent's Help Desk Call Center consulting support can assist you in creating an efficient new Help Desk or revamping your existing organization, evaluating or customizing Help Desk Call Center software products to address the particular requirements of your business, or adding temporary online personnel to reinforce your internal Call Center team to handle unusually busy scenarios like software transitions, mass updates, or rolling out new applications.
Progent's Call Center staff of veteran network professionals gives your computer users in Brooklyn New York instant contact with an effective support resource with extensive background providing telephone-based help and remote diagnostics for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk the reputation as a key driver of business success, and Progent's goal is to solve instead of just document network problems.
- Business Applications Services: Education, Programming, and Problem Solving
Progent's Applications Consulting Team offers online advanced engineering support and education in key business application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and training for Microsoft applications such as Microsoft CRM, MS Project, Office Word, and Office Excel. To find out additional information concerning Progent's expertise, custom development, and education services, refer to Progent's Applications Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts can provide world-class remote and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of Microsoft System Center2, extend or tune an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver companies in Brooklyn New York online IT infrastructure monitoring by providing System Center Operations Manager consulting services. Progent can customize Operations Manager to fit your business so your network maintenance is proactive and automated. By uncovering possible issues before they result in full-scale emergencies, remote monitoring can avoid disruptive and costly network crises. Progent can also utilize network monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or environments that incorporate a combination of OS platforms.
To get in touch with Progent about urgent phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Online Support, phone 1-800-993-9400, or refer to Contact Progent.
For offices and startups in Brooklyn New York, Progent's online network support specialists are ready to deliver effective and affordable IT support the instant your company has to have it. Over 20 years of providing remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity technology to repair network problems quickly while eliminating the cost and lost time that comes with on-site service calls.
Even if your Brooklyn business has a regular freelance support technician or employs an in-house IT staff that know how to deal with ordinary computer issues, Progent's Microsoft and Cisco certified engineers can offer a convenient and seamless virtual expansion of your on-site resources in cases when your usual service personnel either don't have the availability or the experience to address sudden network emergencies or particularly challenging integration problems.
Details of Progent's Remote Network Services for Brooklyn New York
Progent's phone help, Internet-based repair, network security expertise, and network management services offer companies in Brooklyn New York unparalleled leverage for your IT budget. Whether you need one-time phone support and Internet-based network repair or ongoing Help Desk services and network management, Progent's professionals can deliver your company enterprise-level IT support while allowing you to eliminate the cost and administration overhead of maintaining a full-service in-house IT staff. Highlights of Progent's online help program include:
- Immediate Phone Contact with Microsoft Premier Professionals
Progent's team of Microsoft-certified engineers can provide immediate and affordable expertise to companies in Brooklyn New York and is also ideal for networks in geographic regions that lack consultants with in-depth experience supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Partner consulting firm, Progent has the advantage of a wide range of Microsoft support tools, service information, and continuing education.
- Per Minute Billing to Minimize Costs
Progent provides remote support on a minute-by-minute basis, so you pay only for the services you receive. Progent asks for no minimum charge for phone support and requires no monthly subscription fee for services delivered during regular business hours. This saves you from paying big bills for simple fixes.
- Access to Cisco Certified Network Architecture Specialists
Progent's certified experts for Cisco offers access to authorized specialists who have experience in planning, deploying, and troubleshooting networking environments powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create high-speed, high-availability, and secure infrastructure for local and remote networking.
- Application Experts Consulting
Progent's basic support services include system integration, MS Exchange Server consulting, network security design, and Help Desk Co-management services. Progent's Application Experts Team offers world-class consulting expertise for critical application areas. Support offered by the Application Experts Group includes:
Microsoft Dynamics GP Support and Customization
Microsoft Project Expertise
Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Help
BI Reporting Development and Training
Power BI Integration and Training
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL 2016 Software Development, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle Management Support and Software Programming
MySQL Project Management and Software Development
Apple Macintosh Support
Amazon MWS Software Design and Programming
By offering a full service one-stop resource for IT generalists and application experts, Progent is able to tailor timely, affordable, and comprehensive IT solutions that address the specific requirements of your company.
- Advanced Online Connectivity Tools
Secure online access allows Progent's service professionals to see precisely what your customers see. This makes it easier to find quick fixes to issues that might otherwise demand an expensive personal service call. Sophisticated online access software and expert engineers combine to enable Progent to resolve most network issues quickly and economically. Progent is an industry leader in offsite troubleshooting and automated network tracking.
- Compatibility with Popular VPN Products
Progent supports secure Virtual Private Network access for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to repair your network remotely without compromising system security.
- 24-hour Service for High Network Availability
For organizations with mission-critical applications, Progent offers optional round-the-clock online technical services. Used in conjunction with remote 24x7 network monitoring based on MS System Center Operations Manager 2007, this offering can help ensure maximum system availability.
- Help Desk Services
Progent's Help Desk outsourcing programs are intended specifically for budget-conscious organizations whose workers require instant recourse to a Help Desk service with effective phone support and complete escalation ability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's head count, range of technical background, refined remote support tools, and understanding of enterprise networking allow offices to escape the limitations associated with excessive reliance on smaller consulting firms, independent freelance service providers, or over-stretched in-house resources.
Progent adds value by offering:
How Does My Business Start Getting Online Technical Support from Progent?
- Best Practices
Progent's team of Microsoft and Cisco Certified consultants average more than a decade of hands-on professional experience, in the trenches of network service, performing a broad range of technical projects for an extensive array of businesses. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting staff. This means that you get not only world-class IT help, but also a support engineer with field-tested approaches for using technical knowledge to fix real-world IT problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for online service and on-premises help by the minute. As a result, you owe exclusively for delivered support. Progent does not demand a higher rate for off-hours or urgent support, and inside California or in areas where Progent offers on-premises support, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no initialization fee and requires no retainer for services delivered during normal business hours. Many support firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids big invoices for quick repairs so you will not be forced to allow less critical problems to fester.
- Full Records of Delivered Services
Progent has created a comprehensive service reporting system that records and formats detailed documentation for all billed services. Unlike many freelance consultants or local support organizations who provide scant documentation or specifics of services done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support documentation sent by each staff member to each client. The discipline of documenting and archiving support activity results in more efficient support and avoids a variety of common problems such as when a support customer is virtually held captive to a consultant who refuses to release vital service information.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the few support companies to offer 24x7 network tracking services based on MS System Center Operations Manager. Microsoft Operations Manager causes your network support to be proactive rather than reactive. By anticipating possible issues before they cause downtime, network monitoring can save your information network from stressful and expensive service losses.
To get started with Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.