Fast Online Troubleshooting for Brooklyn New York IT Networks
For companies in Brooklyn New York, Progent offers online support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided online troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to solve complex infrastructure issues, as well as the assistance of CISSP-accredited security experts to help with advanced security design and troubleshooting jobs.
Progent's online technical support engineers offer exceptional value because they possess the practical background and have access to the advanced tools required to solve the majority of network problems quickly. This reduces immediate costs because service calls use up minimal chargeable minutes. Remote support also eliminates the cost of dispatching a consultant to your location. Your company saves additionally in indirect costs by minimizing or eliminating network outages and associated losses stemming from business disruption, disgruntled clients, idle employees, and de-focused executives. Progent's extensive remote technical support expertise is especially important in environments that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an option.
Progent's billing model for online help is designed to stretch your IT service investment. Progent charges per minute for telephone-based consulting, so you pay exclusively for the support that you receive. Unlike many remote support companies, Progent requires no initialization charge or minimum payments. Progent's per-minute granularity and simple model for billing avoid scenarios where speedy. minor repairs manage to end up as substantial invoices. Progent's penchant for handling problems quickly means you spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered an array of customized tools and field-proven processes that promote the maximum degree of effectiveness for online help and repair for information networks of any size. Progent provides safe VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the engineers of Progent's online support team to communicate with your company's computer system without compromising corporate security.
Progent's sophisticated customer support reporting application includes comprehensive documentation of the support that Progent's customers have received. Progent's authorized engineers have the benefit of the history of assistance delivered to each customer by every consultant. This archive of problems and responses is organized as a readily accessible support database that enables Progent's online support experts to share their experiences company-wide to make sure that the value of Progent's support services improves over time. Progent's advanced certifications and close associations with important technology companies including Cisco and Microsoft make available other extensive support knowledge bases and allow priority access to manufacturers' internal engineering staff with the result that Progent's online consulting experts can determine the most efficient solutions promptly.
Online technical services provided by Progent to businesses in Brooklyn New York include:
Certified Windows Expertise
Progent's Microsoft-expert remote service experts can deliver computer system repair and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can assist you with a wide range of platform support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 planning and configuration,
MS Exchange 2016 Server migration, Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams migration expertise, Microsoft Skype for Business Server migration consulting, Lync Server management, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad array of affordable desktop consulting and support services to help you company to install, integrate, troubleshoot, and administer desktop PCs and laptops based on Microsoft Windows. Progent's desktop support services include providing Windows 10 upgrade help as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to centralize the management of your desktops and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network professionals, and certifies a consultant's networking skills at the master level. Cisco CCIEs can handle even the most difficult problems surrounding network planning, integration, maintenance, security, and problem solving. CCIEs work with the highest priority with Cisco's in-house engineers in isolating anomalies with IOS Software network administration tools and coming up with alternate approaches or identifying program patches. Cisco qualified CCIEs are an exceptional value since their broad expertise enables them to fix problems rapidly. In many cases, less seasoned engineers can struggle for many hours or even days with the same tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can communicate with your environment via advanced remote support tools in order to provide quick, secure, and economical diagnosis and repair.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services
Progent's Cisco CCIEs can provide assistance with all of Cisco's popular family of infrastructure products. Cisco infrastructure expertise offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers configuration and troubleshooting, Catalyst switch integration and support, Nexus switch consulting and support services, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless IP phones integration, Cisco Meraki wireless access point layout and configuration, Cisco Aironet Access Points deployment help, Cisco wireless controllers consulting, Cisco Security and VPN Setup and troubleshooting assistance, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration expertise. Progent can also provide remote and on-premises Wi-Fi site surveys to help you to optimize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a range of system protection solutions to enhance the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux network against internal or external threats or assist your company to recuperate quickly after a serious breach. Security solutions available from Progent include: in depth network security assessment utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast recovery from virus and worm assaults; integrating firewalls; building secure techniques for remote and mobile communication; defending your messaging infrastructure against spam and DHA attacks; and instituting 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online support to help businesses of all sizes integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can help you to design and administer cost-effective environments that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid architectures that utilize local resources as well as public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a range of public cloud migration services that include Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of background delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and verify a consistent process for recovering services quickly following an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also allows non-intrusive testing for disaster recovery, upgrades and patches and can generate audit reports to verify full service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, deploy, test and administer a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud solutions that deliver high availability, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to create a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high degree of automation regardless of the hardware making up the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide online support services to cover a wide range of information technologies including system architecture, messaging solutions, network and operational security, plus UNIX and Windows integration. For server economization and simplified administration in environments that combine Linux-based systems and Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also help with migration from legacy systems to Microsoft Windows or Linux-based solutions. Progent's group-based methodology for resolving technical issues enables quick escalation, if necessary, to consultants with appropriate expertise to handle complex scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and lowers service expense.
Important Linux variants for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of low-cost, fixed-price managed services designed to allow small and medium-size organizations to benefit from the same advanced technology deployed by some of the industry's leading enterprises. The ProSight portfolio of network monitoring and management services addresses all key areas of information technology including email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning tools to defend endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily escape traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to manage the entire threat progression including filtering, detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering via leading-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that allows you demonstrate compliance with legal and industry information protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent's consultants can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup activities and enables fast restoration of vital files, apps and VMs that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, when needed, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security vendors to provide centralized control and comprehensive security for all your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to diagram, track, optimize and troubleshoot their connectivity appliances such as routers, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network maps are always updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when problems are detected. By automating time-consuming management activities, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, finding appliances that require critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management staff and your assigned Progent consultant so any looming problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an objective evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your essential network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with government and industry security requirements, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent backup/recovery expert. The interview is intended to help evaluate your company's preparedness either to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient security and backup/recovery system that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for special IT programs. Progent's rates for ongoing development or consulting tasks are determined based on the qualifications of the consultants involved. Progent's background in these important fields of information technology allows customers to complete critical initiatives within budget and on time. Progent's project-based remote engineering services include:
How Your Brooklyn Business Can Contact Progent's Online Support Experts
Call Center Expertise
Progent's Help Desk support alternatives for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all facets of online Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most problems.
Progent's Help Desk Call Center consulting services can aid you in creating an effective new Help Desk or revamping your current organization, evaluating or customizing Call Center application software to address the special requirements of your company, or adding occasional phone support personnel to reinforce your internal Help Desk Call Center team to deal with demanding situations such as software transitions, major updates, or installing new applications.
Progent's Help Desk Call Center team of experienced information technology professionals provides your computer users in Brooklyn New York immediate contact with an efficient network service resource with years of experience delivering telephone-based help and remote diagnostics for IT systems based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Call Center recognition as a solid contributor to business performance, and Progent's aim is to solve rather than merely document technical problems.
- Applications Services: Training, Customization, and Problem Solving
Progent's Applications Experts Team provides phone-based and in-depth consulting support and education in specific business application areas such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, customization, and training for popular Microsoft applications such as CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information on Progent's expertise, customization, and training offerings, refer to Progent's Applications Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; seamless management of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of System Center 2016, expand or optimize an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent offers organizations in Brooklyn New York remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to accommodate your business so your computer maintenance is proactive and automated. By uncovering emerging trouble spots before they grow into downtime, automated monitoring can head off stressful and expensive information system failures. Progent can also assist with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft environments, or environments that incorporate a mix of operating systems.
To get in touch with Progent about emergency remote help with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.
For companies and startups in Brooklyn New York, Progent's phone-based computer support specialists are ready to deliver effective and cost-effective system support the instant your organization needs it. More than 15 years of offering remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to repair computer problems rapidly while avoiding the expense and lost productivity that comes with on-site support visits.
Even if your Brooklyn office works with a local independent support technician or maintains a full time IT staff that know how to handle common network issues, Progentís Microsoft certified consultants are available to provide a convenient and seamless virtual expansion of your on-site resources for situations when your regular IT support personnel either don't have the availability or the expertise to address sudden system crises or especially complicated integration projects.
Details of Progent's Online Network Support for Brooklyn New York
Progent's online support, remote repair, network security consulting, and system management services offer businesses in Brooklyn New York unparalleled leverage for your support budget. Whether you require one-time phone support and remote troubleshooting or ongoing Help Desk call center support and network management, Progent's professionals can provide your office world class IT support while permitting you to eliminate the expense and hassle of maintaining a full-service in-house IT staff. Key features of Progent's online help program include:
- Fast Phone Contact with Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can provide fast and affordable expertise to companies in Brooklyn New York and is also ideal for customers in more remote regions that lack consultants with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner support firm, Progent has the use of a broad selection of Microsoft support tools, technical databases, and continuing education.
- Per Minute Billing to Reduce Expenses
Progent provides remote help on a by-the-minute billing plan, so you pay only for the support you receive. Progent asks for no minimum fee for phone help and imposes no monthly retainer for services provided during normal business hours. This keeps you from paying big invoices for routine fixes.
- Access to Cisco Network Architecture Specialists
Progent's certified experts for Cisco can provide help from on-staff specialists with experience in planning, deploying, and troubleshooting networking solutions based on Cisco products. Progent can offer a CCIE or CCNP to help you build fast, high-availability, and protected infrastructure for wireline and wireless networking.
- Application Specialists Team
Progent's basic consulting services include system integration, MS Exchange Server expertise, system security design, and Help Desk sharing services. Progent's Application Experts group offers world-class consulting expertise in specific business applications. Support available from the Application Experts staff includes:
Microsoft Dynamics GP Support and Customization
MS Project Support
Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Expertise
BI Reporting Development and Training
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, SQL Server 2016 Software Design, and Microsoft SQL Server 2014 Application Development and Troubleshooting
Oracle Management Support and Software Development
MySQL Management Support and Software Programming
Apple Macintosh Support
Amazon Marketplace Web Service (Amazon MWS) Application Development
By providing a full service one-stop source for network generalists and application experts, Progent can tailor fast, inexpensive, and comprehensive IT solutions that match the specific needs of your company.
- Advanced Remote Access Tools
Secure remote connectivity permits Progent's service professionals to observe precisely what your customers see. This makes it easier to find quick fixes to issues that could otherwise require an expensive onsite visit. Effective remote connectivity software and experienced technicians combine to enable Progent to repair most IT issues quickly and affordably. Progent is a pioneer in offsite troubleshooting and remote system analysis.
- Compatibility with Leading VPN Products
Progent can provide safe VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online access allows the experts at Progent's Technical Response Center to access your network remotely without compromising network security.
- Round-the-Clock Support for Maximum System Uptime
For businesses with vital applications, Progent can provide optional round-the-clock online technical services. Combined with remote 24x7 server monitoring based on MS System Center Operations Manager, this service can help produce high system uptime.
- Help Desk Call Center
Progent's Help Desk Call Center programs are intended specifically for budget-constrained organizations whose clients require immediate recourse to a Help Desk service with expert telephone support and full escalation ability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of IT expertise, fine tuned remote support software, and understanding of enterprise networking allow businesses to escape the limitations associated with excessive dependence on smaller service firms, individual freelance consultants, or limited internal resources.
Progent adds value by providing:
How Does My Business Start Receiving Remote Computer Help from Progent?
- In-depth Expertise in Microsoft's Entire Line of Servers
Progent can provide in-depth support for Microsoftís powerful server products with services such as Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration help, Windows Server 2008 upgrades, Windows Server 2003 upgrades, Microsoft Exchange 2019 planning and configuration, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Exchange 2010 Server support, Exchange 2007 Server and Exchange 2003 Server migration, plus Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-premises help per minute. Consequently, you owe only for delivered support. Progent does not demand a more expensive rate for after-hours or emergency support, and within California or in areas where Progent provides in-person service, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and asks no monthly commitment for support services delivered during normal working hours. Many support organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big invoices for quick fixes so you will not be tempted to allow less critical problems to stay unaddressed.
- Full Documentation of IT Services
Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all billed services. Unlike some freelance consultants or local support firms who provide minimal documentation or details of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support documentation sent by every staff member to each customer. The discipline of detailing and organizing support activity allows more efficient service and avoids a slew of common misfortunes such as when a service customer is virtually held hostage to a consultant who wonít let go of vital service information.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the few consulting companies to offer 24x7 network tracking services powered by MS Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory rather than reactive. By uncovering potential problems before they cause lost productivity, network monitoring can save your IT network from painful and costly availability losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.