Fast and Affordable Online Help for Brooklyn New York Information Networks
Urgent Online Consulting for Brooklyn SystemsFor organizations located in Brooklyn New York, Progent provides online support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have delivered online support to businesses in every state in the U.S. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to help with complex networking issues, plus the services of CISA and CISSP-qualified security experts to handle high-level security architecture and diagnostic issues.

Progent's remote support engineers provide exceptional leverage because they possess the real-world background and have access to the advanced tools required to resolve the majority of network problems quickly. This lowers direct expenses since service calls require minimal chargeable consulting minutes. Online help also avoids the expense of dispatching a consultant to your office. Your organization benefits even more with indirect costs by reducing or eliminating network downtime and associated losses due to business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced online technical support know-how is particularly helpful in environments that are dependent on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.

Progent's pricing policy for online support is structured to stretch your network support investment. Progent bills on a per-minute basis for phone consulting, so you owe only for the services that you receive. In contrast to many online service organizations, Progent asks for no startup surcharge or minimum fees. Progent's one-minute billing unit and simple policy for pricing do away with situations where quick solutions manage to turn into substantial bills. Progent's penchant for handling technical issues efficiently means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined an array of optimized tools and field-tested methodologies which promote the maximum degree of efficiency for remote help and troubleshooting for information networks of all sizes. Progent's online support team can interface to your computer system remotely without compromising corporate security.

Progent's proven customer support reporting application stores comprehensive records of the support that Progent's clients have received. Progent's authorized consultants have access to the records of support rendered to each Progent client by any Progent consultant. This archive of anomalies and fixes is stored as a readily exploitable proprietary database that enables Progent's remote support experts to share their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves daily. Progent's advanced accreditations and working associations with important technology companies such as Cisco and Microsoft open up other massive technical support databases and allow fast access to vendors' internal product engineers so Progent's online service specialists are able to find the most efficient resolutions promptly.

Online technical support services provided by Progent to clients in Brooklyn New York include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of low-cost, fixed-price services intended to enable small and mid-size businesses to benefit from the same advanced technology used by some of the industry's top corporations. The ProSight line of network management outsourcing services addresses all critical facets of information technology including email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior analysis tools to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely get by legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to manage the entire malware attack lifecycle including filtering, identification, containment, cleanup, and forensics. Key features include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection services deliver economical multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that helps you prove compliance with government and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore product vendors to produce ProSight Data Protection Services (DPS), a family of management offerings that deliver backup-as-a-service. ProSight DPS services automate and track your backup processes and enable transparent backup and rapid restoration of important files/folders, applications, images, and VMs. ProSight DPS helps your business recover from data loss resulting from hardware failures, natural calamities, fire, cyber attacks such as ransomware, human mistakes, malicious employees, or application bugs. Managed backup services in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these managed backup services are best suited for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for patch management offer businesses of all sizes a flexible and cost-effective solution for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your ever-evolving information network. Besides maximizing the protection and reliability of your IT network, Progent's software/firmware update management services free up time for your in-house IT staff to concentrate on line-of-business projects and tasks that deliver the highest business value from your information network. Find out more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo authentication service plans incorporate Cisco's Duo technology to protect against password theft through the use of two-factor authentication. Duo enables one-tap identity confirmation with Apple iOS, Google Android, and other personal devices. Using 2FA, whenever you sign into a protected online account and enter your password you are asked to confirm your identity on a device that only you have and that uses a separate network channel. A wide selection of devices can be used as this second means of authentication such as a smartphone or watch, a hardware token, a landline phone, etc. You can register several verification devices. To learn more about Duo two-factor identity authentication services, see Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of in-depth management reporting plug-ins created to work with the industry's top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues such as inconsistent support follow-up or endpoints with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security vendors to deliver web-based management and world-class security for all your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further layer of inspection for incoming email. For outbound email, the onsite gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, monitor, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept updated, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating devices that require important updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT personnel and your Progent engineering consultant so that any looming problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an objective evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with government and industry security regulations, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's ability either to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective security and backup/recovery environment that aligns with your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent offers the services of world-class online consulting experts for contract information technology projects. Billing rates for ongoing development or consulting tasks are set based on the qualifications of the engineers involved. Progent's background in these special areas of information technology enables customers to execute major projects within budget and on schedule. Progent's special remote engineering services include:

  • Help Desk Services
    Progent's Call Center support programs for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, shared Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that handles all facets of remote Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle challenging problems.

    Progent's Help Desk sharing services make it possible for your business to share the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative support solution based on the top professional services automation tool for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.

    Progent's Call Center staff of seasoned information technology professionals gives your clients in Brooklyn New York rapid access to a reliable technical support group with extensive experience delivering telephone-based consulting and remote diagnostics for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk recognition as a major enabler of company success, and Progent's target is to fix and not merely report IT issues.

  • Business Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Consulting Team provides phone-based and in-depth consulting expertise and education in key application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting, programming, and education for Microsoft business applications including CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. For additional information about Progent's consulting, custom development, and training offerings, refer to Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts can provide world-class remote and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of Microsoft System Center2, extend or tune your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver companies in Brooklyn New York remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting. Progent can adapt Operations Manager to fit your environment so your computer support is proactive and automated. By uncovering possible trouble spots before they grow into full-scale emergencies, proactive monitoring can minimize inconvenient and costly service breakdowns. Progent can also deploy system monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or environments based on a combination of OS platforms.
How Your Brooklyn Company Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent online help with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or visit Contact Progent. For businesses and new businesses in Brooklyn New York, Progent's online computer support specialists are ready to deliver professional and affordable IT support the moment your business needs it. Over 20 years of delivering online tech support has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to fine tune remote access technology to fix network problems rapidly while eliminating the expense and lost productivity associated with on-premises service visits.

Even if your Brooklyn business relies on a local independent consultant or employs a full time organization that know how to handle ordinary network problems, Progent's Microsoft certified consultants can still offer an easy and transparent remote expansion of your local resources in cases when your usual service personnel either don't have the bandwidth or the experience to solve unexpected system crises or particularly tough integration problems.

Features of Progent's Online Network Support for Brooklyn New York
Progent's phone support, remote repair, network security consulting, and network management services offer offices in Brooklyn New York the greatest leverage for your IT investment. Whether you need one-time phone support and Internet-based troubleshooting or full-time Help Desk services and network management, Progent's experts can provide your organization enterprise-level IT support while permitting you to eliminate the expense and administration overhead of carrying a large in-house IT organization. Highlights of Progent's online help program include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of technical knowledge, fine tuned remote support software, and understanding of enterprise networking enable companies to escape the limitations associated with exclusive reliance on smaller service firms, individual freelance consultants, or over-stretched in-house IT help.

Progent adds value by providing:

How Does My Business Begin Receiving Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.



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