Fast Online Troubleshooting for Brooklyn New York IT Networks
Immediate Online Technical Support for Brooklyn NetworksFor companies in Brooklyn New York, Progent provides remote technical support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided online support to companies in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to help with complex infrastructure problems, plus the services of CISA and CISSP-accredited cybersecurity experts to handle high-level security architecture and troubleshooting jobs.

Progent's online technical support engineers provide excellent leverage due to the fact that they possess the practical background and are equipped with the advanced tools necessary to resolve the majority of information system issues quickly. Efficient support reduces direct expenses because service calls use up fewer chargeable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your office. Your company benefits additionally in indirect expenses by reducing or avoiding system downtime and associated losses due to business discontinuity, upset clients, unproductive employees, and de-focused management. Progent's extensive online consulting know-how is especially important in environments that rely on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an option.

Progent's pricing model for remote help is structured to leverage your IT service dollar. Progent bills per minute for telephone-based consulting, so you owe only for the services that you receive. Unlike many remote support firms, Progent asks for no initialization charge or minimum fees. Progent's one-minute billing unit and clean policy for billing eliminate situations where speedy. minor repairs manage to end up as major invoices. Progent's penchant for solving problems quickly means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an array of customized technologies and proven processes that promote the maximum level of efficiency for remote consulting and troubleshooting for computer networks of all sizes. Progent's Technical Response Center can communicate with your computer system without violating network security.

Progent's powerful service database application stores detailed documentation for the support that Progent's clients have been provided. Progent's authorized consultants have access to the records of all help rendered to each Progent client by every Progent consultant. This history of issues and resolutions is stored as an easily exploitable proprietary database that permits Progent's online technical engineers to communicate their knowledge company-wide to make sure that the efficiency of Progent's support grows over time. Progent's high-level accreditations and close associations with important industry leaders such as Cisco and Microsoft make available other extensive technical support databases and permit fast access to vendors' internal support staff with the result that Progent's remote consulting experts can find the best solutions in the least time.

Remote technical support services available from Progent to clients in Brooklyn New York include:

ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent provides a family of low-cost, subscription-based services intended to allow small and mid-size businesses to utilize the same advanced technology used by many of the industry's leading enterprises. The ProSight line of IT management outsourcing services covers all critical areas of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management staff and your assigned Progent consultant so that all potential problems can be addressed before they can disrupt productivity. Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven solution for managing your network, server, and desktop devices by providing an environment for streamlining common time-consuming jobs. These can include health monitoring, update management, automated repairs, endpoint deployment, backup and restore, A/V protection, remote access, built-in and custom scripts, asset inventory, endpoint profile reports, and troubleshooting support. When ProSight LAN Watch with NinjaOne RMM spots a serious issue, it transmits an alert to your designated IT management staff and your Progent technical consultant so potential problems can be fixed before they interfere with your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, track, optimize and troubleshoot their connectivity hardware like routers and switches, firewalls, and access points plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept current, captures and displays the configuration of almost all devices on your network, tracks performance, and generates notices when problems are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding devices that require critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing line of real-time reporting tools designed to integrate with the industry's leading ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues like inconsistent support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup/restore technology vendors to produce ProSight Data Protection Services, a portfolio of subscription-based offerings that deliver backup-as-a-service. ProSight DPS products manage and track your backup operations and enable non-disruptive backup and rapid restoration of critical files/folders, apps, images, plus VMs. ProSight DPS lets your business recover from data loss resulting from hardware breakdown, natural disasters, fire, cyber attacks such as ransomware, user mistakes, malicious employees, or application bugs. Managed services available in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these fully managed services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security companies to deliver centralized control and world-class protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight MFA with Duo: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication. Duo enables single-tap identity verification on iOS, Android, and other out-of-band devices. Using Duo 2FA, when you sign into a secured online account and enter your password you are requested to confirm who you are via a unit that only you possess and that is accessed using a different network channel. A wide selection of out-of-band devices can be used as this second form of ID validation including an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You can register multiple validation devices. To learn more about ProSight Duo two-factor identity authentication services, visit Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Shared Call Desk: Outsourced and Shared Help Desk Services
    Progent's Co-managed Service Desk provides a smooth extension of your corporate IT support team. Client access to the Service Desk, delivery of support services, escalation, trouble ticket creation and updates, efficiency measurement, and management of the service database are cohesive regardless of whether incidents are resolved by your core network support organization, by Progent's team, or a mix of the two. Your business has unrestricted flexibility to expand or shrink your share of technical support work as required. Progent takes care of startup installation and onboarding of the professional services automation (PSA) software as well as documentation, testing and education. To learn more about ProSight Shared Call Desk, visit ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior analysis technology to defend endpoint devices and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to address the complete malware attack lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that meets your company's unique needs and that helps you demonstrate compliance with government and industry data security regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also assist you to install and verify a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer businesses of any size a flexible and cost-effective solution for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your dynamic information network. In addition to optimizing the protection and functionality of your computer environment, Progent's software/firmware update management services permit your in-house IT team to concentrate on line-of-business initiatives and activities that derive maximum business value from your network. Find out more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By updating and managing your network documentation, you can eliminate as much as 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the health of their information system. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory system. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include easier network management, improved compliance with government and industry security requirements, higher utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's ability either to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient security and backup/recovery environment that meets your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent offers the services of seasoned online consulting experts for special information technology programs. Billing charges for longer-term development or consulting tasks are set according to the level of expertise of the consultants required. Progent's experience with these special fields of computer technology allows customers to complete critical projects economically and on time. Progent's project-based remote consulting services include:

  • Call Center Services
    Progent's Help Desk service options for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, co-managed Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that handles all aspects of remote Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount off Progent's regular desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle complex problems.

    Progent's Co-managed Help Desk services allow your business to share responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative service desk solution built around the leading professional services automation (PSA) tool for managing end-user service requests, ticketing, ownership, status tracking, and metrics.

    Progent's Help Desk staff of experienced information technology experts gives your customers in Brooklyn New York rapid assistance from a dependable network service resource with years of experience offering telephone-based help and online troubleshooting for IT systems based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Call Center recognition as a solid enabler of business efficiency, and Progent's goal is to solve instead of merely report IT issues.

  • Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Experts Team provides online and in-depth consulting support and training in special business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting expertise, customization, and education for popular Microsoft applications including CRM, MS Project, Office Word, and Office Excel. To read additional information on Progent's expertise, custom development, and training services, go to Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts offer advanced online and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and configure a new implementation of System Center2, expand or tune an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent can deliver businesses in Brooklyn New York remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can adapt SCOM to fit your environment so that your network maintenance is proactive and automated. By exposing emerging issues before they cause full-scale emergencies, proactive monitoring can avoid disruptive and costly information system crises. Progent can also deploy system monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or environments that incorporate multiple operating systems.
How Your Brooklyn Company Can Contact Progent's Remote Service Experts
To contact Progent about urgent remote expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Brooklyn New York, Progent's phone-based computer support specialists are ready to deliver professional and cost-effective system help whenever your organization has to have it. More than 20 years of offering remote repair services has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to solve IT problems quickly while avoiding the cost and lost time associated with on-site support calls.

Even if your Brooklyn organization has a regular freelance support technician or employs a full time IT staff that know how to deal with ordinary computer issues, Progent's Microsoft and Cisco certified engineers are available to provide a convenient and seamless virtual extension of your on-site resources in cases when your usual service personnel either lack the time or the experience to handle sudden system emergencies or particularly complicated integration problems.

Features of Progent's Online Computer Support for Brooklyn New York
Progent's phone help, remote troubleshooting, network security consulting, and network management services give offices in Brooklyn New York unparalleled leverage for your support budget. Whether you need one-time phone support and remote troubleshooting or ongoing Help Desk call center services and network administration, Progent's professionals can provide your office enterprise-level IT support while allowing you to avoid the expense and administration overhead of maintaining a full-service in-house IT staff. Key features of Progent's online help program include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of IT experience, fine tuned remote support tools, and familiarity with corporate IT enable companies to escape the pitfalls associated with excessive dependence on smaller service firms, individual freelance consultants, or over-stretched in-house resources.

Progent adds value by providing:

How Does My Business Begin Receiving Remote Computer Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.



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