Fast Remote Technical Support for Brooklyn New York Information Networks
For businesses in Brooklyn New York, Progent provides remote technical support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided online troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to handle challenging infrastructure problems, plus the assistance of CISA and CISSP-accredited cybersecurity experts to handle high-level security architecture and diagnostic jobs.
Progent's online support engineers provide exceptional leverage due to the fact that they possess the practical experience and have access to the sophisticated technology required to resolve the majority of information system issues rapidly. This lowers direct expenses because service calls use up fewer chargeable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your location. Your organization benefits additionally with incidental costs by reducing or avoiding network downtime and associated costs stemming from business discontinuity, disgruntled clients, unproductive workers, and distracted executives. Progent's advanced online consulting expertise is particularly important in environments that rely on public clouds for vital infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.
Progent's billing model for online help is designed to leverage your network support investment. Progent bills by the minute for telephone-based assistance, so you owe exclusively for the support that you receive. In contrast to many remote service firms, Progent asks for no startup charge or minimum job duration. Progent's per-minute billing unit and simple model for billing avoid scenarios where speedy. minor solutions somehow end up as big invoices. Progent's penchant for dealing with problems quickly means your business saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an array of optimized technologies and proven processes which permit the highest level of efficiency for online consulting and troubleshooting for IT systems of all sizes. Progent offers secure VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the engineers of Progent's Technical Response Center to link to your company's environment remotely without violating system security.
Progent's proven technical support database system keeps comprehensive documentation of the service that Progent's customers have been provided. Progent's staff engineers have access to the specifics of assistance provided to each client by any consultant. This archive of problems and fixes is organized as a quickly retrievable internal database that permits Progent's online technical engineers to communicate their experiences company-wide to make sure that the quality of Progent's support grows over time. Progent's extensive list of certifications and close associations with major vendors such as Cisco and Microsoft make available additional massive technical support knowledge bases and allow quick access to vendors' in-house support staff so Progent's online consulting specialists are able to determine the most efficient resolutions quickly.
Online technical services offered by Progent to companies in Brooklyn New York include:
Certified Windows Experts
Progent's Microsoft-certified remote support engineers can provide computer problem solving and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can help your company with a wide variety of platform support services including Microsoft Windows Server 2022 solution design and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 integration,
Microsoft Exchange 2016 Server migration, Exchange 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Teams migration expertise, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server planning,
Microsoft Office Access Application Development,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad range of affordable PC desktop services to assist you business to deploy, configure, troubleshoot, and administer workstations and notebooks based on Microsoft Windows. Progent's desktop consulting services include providing Windows 11 system design and migration support and Windows 10 integration consulting, as well as System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to centralize the administration of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the top accreditation for networking professionals, and certifies a consultant's networking knowledge at the master level. Cisco CCIEs can deal with the most stubborn issues encountered in network planning, installation, administration, protection, and problem solving. Cisco CCIEs work closely with Cisco's internal support staff in isolating problems with IOS Software network management utilities and coming up with alternate approaches or locating software patches. CCIEs offer exceptional cost-effectiveness because their broad expertise permits them to find solutions for problems rapidly. In common cases, less qualified service providers can wrestle for hours or even days with the same problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco-qualified CCIE support experts can communicate with your network using state-of-the-art on-line support technology to perform efficient, safe, and economical diagnosis and remediation.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services
Progent's CCIEs offer consulting for the complete line of Cisco's popular family of networking appliances. Cisco networking expertise offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers setup and debugging, Cisco Catalyst switch support, Cisco Nexus switch consulting and support services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco Voice over IP phones and IP video desktop phones solutions and Cisco wireless VoIP phones configuration, Cisco Meraki wireless access point layout and set up, Aironet Wireless APs planning and integration services, Cisco wireless controllers integration consulting, Cisco VPN engineering support, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration consulting. Progent also offers remote and on-premises wireless site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISM and CISSP Premier System Security Experts
Progent's accredited CISM and CISSP security and compliance consultants offer a range of security services to enhance the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or help you to recuperate rapidly after a damaging penetration. Security services offered by Progent include: thorough data security audits utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Netcat; fast cleanup after virus and worm attacks; configuring firewalls; establishing secure mechanisms for off-site and mobile connectivity; securing your messaging infrastructure against spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide expert remote consulting to help businesses of any size connect their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid architectures that seamlessly combine physical IT assets along with cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a range of cloud integration services such as Microsoft 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration expertise. Progent has over 20 years of background delivering advanced consulting services remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and test a repeatable process for recovering services quickly after an outage. SRM supports centrally managed and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, updates and patches and can generate reports to verify full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, configure, test and manage a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud environments that deliver high uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high level of automation regardless of the physical components used by the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide remote support services to address a broad spectrum of computer technologies including system architecture, messaging solutions, system and process security, plus UNIX and Windows integration. For server hardware economization and simplified administration in networks that combine Linux with Windows, Progent offers VMware integration and Citrix support. Progent can also help with migration from legacy applications to Windows or Linux environments. Progent's team-based approach to solving network issues promotes fast escalation, when required, to engineers with task-relevant experience to tackle complex scenarios. This expedites repair of critical problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX and Linux support engineers can provide urgent remote help diagnosing anomalies within UNIX/Linux networks powered by leading variants of UNIX such as:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, fixed-price services designed to allow small and medium-size organizations to benefit from the same best-of-breed IT solutions used by some of the world's top corporations. Progent's ProSight suite of outsourced network management services covers all key areas of modern networking such as email protection, security and compliance, automated backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based analysis tools to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-based AV tools. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to manage the complete threat progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection services offer economical in-depth protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your company's specific requirements and that allows you demonstrate compliance with government and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also help your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with leading backup/restore technology vendors to produce ProSight Data Protection Services (DPS), a selection of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services automate and track your data backup operations and enable non-disruptive backup and rapid restoration of important files/folders, applications, images, and virtual machines. ProSight DPS lets you protect against data loss resulting from equipment failures, natural calamities, fire, malware such as ransomware, user error, malicious insiders, or software glitches. Managed backup services available in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these managed services are best suited for your network.
- Patch Management: Patch Management Services
Progent's managed services for software and firmware patch management offer businesses of all sizes a flexible and affordable alternative for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your ever-evolving information system. In addition to maximizing the protection and functionality of your computer environment, Progent's patch management services free up time for your in-house IT staff to concentrate on line-of-business projects and activities that derive the highest business value from your network. Learn more about Progent's software/firmware update management services.
- ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to defend against password theft by using two-factor authentication (2FA). Duo enables one-tap identity confirmation on Apple iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a protected online account and give your password you are asked to confirm your identity via a unit that only you possess and that uses a different ("out-of-band") network channel. A wide range of out-of-band devices can be utilized as this second form of authentication including an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You can designate multiple validation devices. For more information about Duo two-factor identity validation services, visit Cisco Duo MFA two-factor authentication services.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding suite of real-time management reporting utilities created to integrate with the industry's leading ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues such as inconsistent support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security companies to provide web-based management and world-class protection for all your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of analysis for inbound email. For outbound email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating tedious network management activities, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating devices that require important software patches, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT personnel and your Progent consultant so that all looming issues can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you're planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both also include a year of advanced remote network monitoring and management. Advantages can include lower-cost management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your organization's preparedness to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective security and backup system that aligns with your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent offers the skills of world-class online consulting experts for contract IT projects. Progent's charges for ongoing development or consulting projects are set according to the qualifications of the consultants involved. Progent's background in these special areas of information technology allows customers to execute critical initiatives within budget and on time. Progent's special online consulting solutions include:
How Your Brooklyn Company Can Contact Progent's Remote Support Experts
Help Desk Call Center Support
Progent's Help Desk service offerings for companies with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk support services, and Call Center consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all facets of remote desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve challenging problems.
Progent's Help Desk Co-management services allow your business to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent's shared Help Desk service is an advanced service desk solution based on the leading PSA tool for handling service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk team of veteran network consultants provides your customers in Brooklyn New York immediate access to an efficient support resource with extensive experience offering telephone-based consulting and online troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk recognition as a significant driver of business success, and Progent's aim is to solve instead of merely annotate network problems.
- Applications Support: Education, Programming, and Troubleshooting
Progent's Applications Experts Group offers phone-based professional consulting expertise and training in key application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and education for Microsoft applications including CRM, Project, Office Word, and Office Excel. For more information concerning Progent's expertise, custom programming, and training offerings, refer to Progent's Business Application Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts offer advanced online and onsite support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of System Center2, expand or optimize your current one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers businesses in Brooklyn New York online hybrid network monitoring and reporting by providing System Center Operations Manager consulting. Progent can adapt Operations Manager to fit your business so your computer support is proactive and automated. By exposing emerging trouble spots before they evolve into crashes, remote monitoring can head off disruptive and costly information system failures. Progent can also utilize system monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or networks that incorporate a variety of operating systems.
To get in touch with Progent about urgent phone-based help with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or go to Contact Progent.
For organizations and new businesses in Brooklyn New York, Progent's online computer support specialists can provide professional and cost-effective system help the moment your organization has to have it. Over 20 years of offering online tech support has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote access tools to repair IT problems rapidly while avoiding the cost and lost productivity that comes with on-premises service calls.
Even if your Brooklyn business deals with a local freelance consultant or employs a full time organization that know how to deal with common computer problems, Progent's Microsoft certified engineers can still provide a convenient and transparent virtual expansion of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the knowledge to handle unexpected network emergencies or especially challenging integration problems.
Details of Progent's Remote Computer Support for Brooklyn New York
Progent's phone help, Internet-based repair, network security expertise, and network administration services offer offices in Brooklyn New York the greatest leverage for your IT investment. Whether you need one-time phone support and remote network repair or ongoing Help Desk call center support and network management, Progent's experts can deliver your company world class network support while allowing you to eliminate the expense and administration overhead of carrying a large in-house IT organization. Highlights of Progent's National Remote Support program include:
- Fast Telephone Contact with Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified engineers can deliver immediate and economical expertise to businesses in Brooklyn New York and is also ideal for networks in geographic areas that have a limited supply of consultants with proven expertise supporting Microsoft's latest line of server platforms. All Progent phone support staff have at least 10 years of background integrating Microsoft products. As a Microsoft Certified Partner support firm, Progent has the advantage of a broad range of Microsoft support tools, technical information, and continuing training.
- By the Minute Billing to Reduce Expenses
Progent offers online help on a minute-by-minute basis, so you pay only for the support you receive. Progent has no minimum fee for online help and requires no ongoing subscription fee for support services delivered during normal business hours. This saves you from paying big bills for simple fixes.
- Availability of Cisco Network Infrastructure Professionals
Progent's certified experts for Cisco can provide help from authorized specialists who have experience in designing, deploying, and troubleshooting networking environments based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create high-speed, reliable, and secure infrastructure for local and remote networking.
- Application Specialists Consulting
Progent's basic support services consist of technology integration, MS Exchange Server consulting, corporate security planning, and Co-managed Help Desk services. Progent's Experts Team offers in-depth consulting support for critical application areas. Support offered by the Application Experts Team covers:
Microsoft Dynamics GP/Great Plains Consulting and Customization
Microsoft Office Project and Project Online Training
Microsoft Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Support
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Integration and Training
UNIX, Linux and Solaris Help
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Application Development, and Microsoft SQL 2014 Application Development and Debugging
Oracle Database Administration and Application Programming
MySQL Management Support and Software Development
Apple Mac Help
Amazon Marketplace Web Service (Amazon MWS) Programming
By offering a full service centralized source for network generalists and application experts, Progent is able to tailor fast, inexpensive, and comprehensive IT solutions that fit the specific needs of your company.
- Sophisticated Remote Connectivity Tools
Secure online access permits Progent's service experts to observe exactly what your customers see. This makes it possible to find quick fixes to problems that might otherwise demand a costly onsite visit. Cutting-edge remote connectivity software and expert engineers together allow Progent to repair most IT problems quickly and affordably. Progent is a pioneer in online support and automated network tracking.
- Support for Popular VPN Products
Progent supports secure Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your system remotely without compromising system security.
- 24x7 Service for High System Uptime
For businesses with line-of-business applications, Progent can provide optional 24x7 remote technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft Operations Manager 2007, this offering can help ensure maximum system availability.
- Help Desk Call Center
Progent's Help Desk outsourcing services are designed especially for budget-constrained businesses whose clients require immediate recourse to a Help Desk Call Center with effective phone support and complete escalation capability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of IT expertise, fine tuned support software, and familiarity with corporate IT allow businesses to avoid the limitations associated with exclusive reliance on smaller service organizations, independent freelance consultants, or limited internal resources.
Progent stands out by providing:
How Does My Business Begin Receiving Remote Technical Help from Progent?
- Best Practices
Progent's staff of Microsoft and Cisco Certified experts average more than a decade of real-world industry experience, at the forefront of network service, performing a wide variety of IT projects for a large mix of clients. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent teaches its support personnel. This guarantees that you get not just world-class IT skills, but also a consultant with field-tested approaches for applying technical knowledge to repair actual IT problems rapidly.
- Value Pricing
Progent's pricing model is to bill for phone support and in-person visits by the minute. As a result, you are charged just for received support. Progent does not impose a higher rate for after-hours or urgent service, and inside California or in areas where Progent provides on-premises service, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no initialization charge and asks no retainer for support services delivered during normal business hours. Many support firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large invoices for quick solutions so you won't be forced to permit minor problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has created a sophisticated support reporting system that records and organizes complete documentation for all delivered services. Unlike many independent consultants or small support firms who offer scant documentation or details of services performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support documentation transmitted by each consultant to every customer. The practice of detailing and organizing support records allows more effective service and eliminates a slew of typical problems such as when a service client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support firms to provide 24x7 remote tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By anticipating potential problems before they result in downtime, system monitoring can keep your IT network from painful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.