Fast Online Troubleshooting for Brooklyn New York IT Networks
Urgent Remote Technical Support for Brooklyn NetworksFor companies in Brooklyn New York, Progent offers online support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided online troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to solve complex infrastructure issues, as well as the assistance of CISSP-accredited security experts to help with advanced security design and troubleshooting jobs.

Progent's online technical support engineers offer exceptional value because they possess the practical background and have access to the advanced tools required to solve the majority of network problems quickly. This reduces immediate costs because service calls use up minimal chargeable minutes. Remote support also eliminates the cost of dispatching a consultant to your location. Your company saves additionally in indirect costs by minimizing or eliminating network outages and associated losses stemming from business disruption, disgruntled clients, idle employees, and de-focused executives. Progent's extensive remote technical support expertise is especially important in environments that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an option.

Progent's billing model for online help is designed to stretch your IT service investment. Progent charges per minute for telephone-based consulting, so you pay exclusively for the support that you receive. Unlike many remote support companies, Progent requires no initialization charge or minimum payments. Progent's per-minute granularity and simple model for billing avoid scenarios where speedy. minor repairs manage to end up as substantial invoices. Progent's penchant for handling problems quickly means you spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered an array of customized tools and field-proven processes that promote the maximum degree of effectiveness for online help and repair for information networks of any size. Progent provides safe VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the engineers of Progent's online support team to communicate with your company's computer system without compromising corporate security.

Progent's sophisticated customer support reporting application includes comprehensive documentation of the support that Progent's customers have received. Progent's authorized engineers have the benefit of the history of assistance delivered to each customer by every consultant. This archive of problems and responses is organized as a readily accessible support database that enables Progent's online support experts to share their experiences company-wide to make sure that the value of Progent's support services improves over time. Progent's advanced certifications and close associations with important technology companies including Cisco and Microsoft make available other extensive support knowledge bases and allow priority access to manufacturers' internal engineering staff with the result that Progent's online consulting experts can determine the most efficient solutions promptly.

Online technical services provided by Progent to businesses in Brooklyn New York include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of low-cost, fixed-price managed services designed to allow small and medium-size organizations to benefit from the same advanced technology deployed by some of the industry's leading enterprises. The ProSight portfolio of network monitoring and management services addresses all key areas of information technology including email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning tools to defend endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily escape traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to manage the entire threat progression including filtering, detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering via leading-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that allows you demonstrate compliance with legal and industry information protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent's consultants can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup activities and enables fast restoration of vital files, apps and VMs that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, when needed, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security vendors to provide centralized control and comprehensive security for all your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to diagram, track, optimize and troubleshoot their connectivity appliances such as routers, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network maps are always updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when problems are detected. By automating time-consuming management activities, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, finding appliances that require critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management staff and your assigned Progent consultant so any looming problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you’re planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an objective evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your essential network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with government and industry security requirements, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent backup/recovery expert. The interview is intended to help evaluate your company's preparedness either to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient security and backup/recovery system that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for special IT programs. Progent's rates for ongoing development or consulting tasks are determined based on the qualifications of the consultants involved. Progent's background in these important fields of information technology allows customers to complete critical initiatives within budget and on time. Progent's project-based remote engineering services include:

  • Call Center Expertise
    Progent's Help Desk support alternatives for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all facets of online Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most problems.

    Progent's Help Desk Call Center consulting services can aid you in creating an effective new Help Desk or revamping your current organization, evaluating or customizing Call Center application software to address the special requirements of your company, or adding occasional phone support personnel to reinforce your internal Help Desk Call Center team to deal with demanding situations such as software transitions, major updates, or installing new applications.

    Progent's Help Desk Call Center team of experienced information technology professionals provides your computer users in Brooklyn New York immediate contact with an efficient network service resource with years of experience delivering telephone-based help and remote diagnostics for IT systems based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Call Center recognition as a solid contributor to business performance, and Progent's aim is to solve rather than merely document technical problems.

  • Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Experts Team provides phone-based and in-depth consulting support and education in specific business application areas such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, customization, and training for popular Microsoft applications such as CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information on Progent's expertise, customization, and training offerings, refer to Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; seamless management of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of System Center 2016, expand or optimize an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent offers organizations in Brooklyn New York remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to accommodate your business so your computer maintenance is proactive and automated. By uncovering emerging trouble spots before they grow into downtime, automated monitoring can head off stressful and expensive information system failures. Progent can also assist with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft environments, or environments that incorporate a mix of operating systems.
How Your Brooklyn Business Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency remote help with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent. For companies and startups in Brooklyn New York, Progent's phone-based computer support specialists are ready to deliver effective and cost-effective system support the instant your organization needs it. More than 15 years of offering remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to repair computer problems rapidly while avoiding the expense and lost productivity that comes with on-site support visits.

Even if your Brooklyn office works with a local independent support technician or maintains a full time IT staff that know how to handle common network issues, Progent’s Microsoft certified consultants are available to provide a convenient and seamless virtual expansion of your on-site resources for situations when your regular IT support personnel either don't have the availability or the expertise to address sudden system crises or especially complicated integration projects.

Details of Progent's Online Network Support for Brooklyn New York
Progent's online support, remote repair, network security consulting, and system management services offer businesses in Brooklyn New York unparalleled leverage for your support budget. Whether you require one-time phone support and remote troubleshooting or ongoing Help Desk call center support and network management, Progent's professionals can provide your office world class IT support while permitting you to eliminate the expense and hassle of maintaining a full-service in-house IT staff. Key features of Progent's online help program include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of IT expertise, fine tuned remote support software, and understanding of enterprise networking allow businesses to escape the limitations associated with excessive dependence on smaller service firms, individual freelance consultants, or limited internal resources.

Progent adds value by providing:

How Does My Business Start Receiving Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.



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