Fast and Affordable Online Technical Support for Brooklyn New York Computer Systems
Fast Remote Technical Support for Brooklyn SystemsFor businesses in Brooklyn New York, Progent provides online technical support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered remote support to businesses in every state in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to solve complex infrastructure issues, plus the services of CISA and CISSP-certified cybersecurity experts to help with advanced security design and diagnostic jobs.

Progent's remote technical support experts provide excellent leverage because they possess the real-world experience and are equipped with the advanced technology necessary to solve most information system problems quickly. This reduces direct expenses since solutions require fewer billable consulting minutes. Online help also eliminates the expense of sending a consultant to your site. Your organization benefits additionally in indirect costs by minimizing or eliminating network outages and associated losses resulting from business discontinuity, disgruntled clients, unproductive workers, and distracted executives. Progent's advanced remote consulting expertise is especially helpful for businesses that depend on public clouds for vital network infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be an option.

Progent's billing model for online support is structured to leverage your network support dollar. Progent charges by the minute for phone consulting, so you are invoiced exclusively for the support that you actually get. In contrast to many remote service firms, Progent requires no initialization charge or minimum payments. Progent's per-minute billing unit and clean policy for billing avoid situations where quick solutions manage to end up as substantial bills. Progent's skill at solving problems efficiently means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined an arsenal of optimized technologies and proven processes which promote the maximum degree of efficiency for online help and troubleshooting for IT systems of any size. Progent's Technical Response Center can communicate with your network remotely without violating system security.

Progent's sophisticated customer support database application stores comprehensive documentation for all support that Progent's customers have received. Progent's authorized engineers have access to the specifics of all help rendered to every Progent customer by any engineer. This database of anomalies and responses is organized as a quickly accessible proprietary database that enables Progent's online technical experts to share their knowledge company-wide to ensure that the efficiency of Progent's support improves daily. Progent's advanced accreditations and close relationships with key industry leaders including Cisco and Microsoft make available other massive technical support databases and permit priority access to manufacturers' in-house support staff so Progent's online consulting specialists are able to arrive at the best solutions promptly.

Online technical support services offered by Progent to customers in Brooklyn New York include:

Progent's ProSight Subscription-based Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, subscription-based managed services designed to enable small and mid-size businesses to utilize the same cutting-edge IT solutions deployed by many of the industry's top corporations. The ProSight portfolio of network management outsourcing services covers all key aspects of modern networking including email content filtering, security and compliance, automated backup and disaster recovery, infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by tracking the health of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT staff and your Progent engineering consultant so all potential issues can be resolved before they have a chance to disrupt your network. Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven platform for managing your client-server infrastructure by offering an environment for streamlining common tedious tasks. These include health monitoring, patch management, automated remediation, endpoint setup, backup and recovery, A/V protection, secure remote access, built-in and custom scripts, asset inventory, endpoint status reporting, and troubleshooting assistance. When ProSight LAN Watch with NinjaOne RMM identifies a serious incident, it transmits an alarm to your specified IT staff and your Progent consultant so that potential problems can be fixed before they impact your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map, monitor, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and manages the configuration of almost all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that require critical updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of real-time and in-depth management reporting plug-ins designed to integrate with the industry's leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues like inconsistent support follow-up or machines with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore product vendors to create ProSight Data Protection Services, a selection of offerings that deliver backup-as-a-service. ProSight DPS products manage and monitor your backup operations and allow transparent backup and fast recovery of important files/folders, apps, system images, plus virtual machines. ProSight DPS helps your business protect against data loss caused by hardware failures, natural calamities, fire, cyber attacks such as ransomware, user error, ill-intentioned insiders, or application glitches. Managed services available in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security companies to provide centralized control and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight MFA with Cisco Duo: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo authentication managed services utilize Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication. Duo enables single-tap identity verification with iOS, Google Android, and other personal devices. With 2FA, whenever you sign into a secured application and give your password you are asked to verify your identity via a device that only you have and that uses a different ("out-of-band") network channel. A broad range of out-of-band devices can be utilized as this second means of ID validation such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can register several verification devices. For details about Duo identity authentication services, go to Duo MFA two-factor authentication (2FA) services.

  • ProSight Shared Call Desk: Outsourced and Shared Call Center Services
    Progent's Shared Help Desk Service offers a transparent extension of your in-house network support team. Client interaction with the Service Desk, provision of support, issue escalation, trouble ticket creation and tracking, performance metrics, and maintenance of the service database are cohesive whether issues are resolved by your in-house network support resources, by Progent, or by a combination. You have complete versatility to expand or shrink your part of support activity as needed. Progent provides initial installation and provisioning of the professional services automation software as well as workflow documentation, validation and training. To find out more about ProSight Shared Call Desk, go to ProSight Co-Managed Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior analysis tools to guard endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily get by traditional signature-based AV products. ProSight ASM safeguards local and cloud resources and provides a single platform to automate the complete malware attack progression including protection, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical in-depth protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also help your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management offer organizations of all sizes a versatile and cost-effective alternative for evaluating, testing, scheduling, applying, and documenting updates to your ever-evolving information system. Besides maximizing the protection and reliability of your IT network, Progent's patch management services permit your in-house IT staff to concentrate on more strategic initiatives and activities that deliver maximum business value from your network. Read more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time spent searching for vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you're making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory environment. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with information security regulations, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and less downtime. See more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery consultant. The interview is designed to assess your company's preparedness to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective AV and backup environment that meets your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract IT projects. Billing charges for longer-term consulting projects are determined according to the level of expertise of the engineers required. Progent's experience with these special fields of information technology enables clients to execute major initiatives within budget and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center service options for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, co-managed Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Services provide smaller businesses a complete solution that handles all facets of online desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount off Progent's regular desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex problems.

    Progent's Call Center consulting support can support you in building an efficient new Help Desk Call Center or enhancing your existing organization, evaluating or customizing Help Desk application software to meet the particular needs of your corporation, or providing temporary phone support staff to work with your in-house Call Center resources to handle demanding scenarios like software migrations, mass updates, or installing new applications.

    Progent's Help Desk team of seasoned information technology professionals provides your workers in Brooklyn New York rapid assistance from an efficient technical support group with years of background delivering phone help and online diagnostics for IT systems powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk Call Center recognition as a solid enabler of company efficiency, and Progent's policy is to fix rather than merely report IT issues.

  • Business Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Consulting Team can supply phone-based and in-depth consulting support and education in special application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers expertise, programming, and education for Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. For additional information concerning Progent's expertise, customization, and education services, go to Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts can provide world-class online and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and configure a new implementation of System Center2, extend or optimize an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent offers companies in Brooklyn New York online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can configure SCOM to fit your business so that your IT maintenance is proactive rather than reactive. By uncovering possible issues before they cause full-scale emergencies, system monitoring can minimize disruptive and costly service failures. Progent can also utilize system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or environments based on a variety of operating systems.
How Your Brooklyn Business Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency phone-based expertise with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or see Contact Progent. For offices and startups in Brooklyn New York, Progent's online computer support engineers are ready to deliver expert and affordable system support whenever your organization needs it. Over 20 years of providing remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to fine tune online connectivity tools to solve network problems rapidly while avoiding the cost and lost time associated with on-premises service calls.

Even if your Brooklyn company has a regular freelance consultant or maintains an in-house organization that know how to deal with day-to-day computer problems, Progent's Microsoft and Cisco certified engineers can offer an easy and seamless virtual expansion of your local resources in cases when your usual service personnel either lack the availability or the experience to address unexpected network crises or especially challenging integration projects.

Features of Progent's Online Network Support for Brooklyn New York
Progent's phone support, Internet-based troubleshooting, network security expertise, and network management services give businesses in Brooklyn New York the greatest leverage for your IT investment. Whether you require one-time telephone help and Internet-based troubleshooting or ongoing Help Desk call center support and system administration, Progent's professionals can deliver your organization world class network support while allowing you to avoid the expense and hassle of maintaining a full-service internal IT staff. Highlights of Progent's National Remote Support program include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of technical expertise, fine tuned remote support tools, and familiarity with corporate IT allow companies to escape the pitfalls of exclusive dependence on smaller service organizations, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

How Does Our Company Start Receiving Online Technical Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.



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    Progent can provide the support of Microsoft-certified consultants as well as experienced software programmers, database administrators, project management experts, Cisco-certified network engineers, business continuity planning specialists, and data security consultants to assist your business to evaluate the likely benefits of SQL Server 2012 for your business, install pilot systems at your site or at Progent's test lab, plan and carry out a smooth transition to SQL Server 2012 from earlier releases of SQL Server or from legacy RDBMS platforms, and configure a cost-effective and secure network infrastructure that lets you realize the full strategic benefit of SQL Server 2012.

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