Fast and Affordable Online Support for Brooklyn New York Networks
For companies in Brooklyn New York, Progent offers remote help for information systems powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have provided online troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to handle complex infrastructure issues, plus the services of CISSP-qualified security experts to handle advanced security architecture and diagnostic issues.
Progent's online support engineers provide exceptional leverage because they possess the practical background and are equipped with the sophisticated tools necessary to resolve the majority of network problems quickly. Efficient support lowers immediate costs because service calls accumulate minimal billable minutes. Online support also avoids the cost of sending an engineer to your office. Your organization benefits additionally with incidental costs by reducing or avoiding network downtime and related losses resulting from business discontinuity, upset customers and vendors, idle workers, and distracted executives. Progent's extensive online technical support experience is particularly helpful in environments that rely on public clouds for vital infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be an alternative.
Progent's billing policy for remote help is structured to leverage your network support dollar. Progent bills per minute for phone consulting, so you are charged only for the services that you actually get. Unlike typical remote service firms, Progent requires no startup charge or minimum fees. Progent's per-minute granularity and clean policy for billing prevent scenarios where speedy. minor fixes manage to turn into major invoices. Progent's penchant for disposing of technical issues efficiently means your business saves money.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered a collection of customized technologies and field-tested processes which permit the highest level of efficiency for online engineering help and repair for computer networks of any size. Progent provides protected VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the consultants of Progent's online support team to communicate with your system without violating system security.
Progent's advanced technical support database system maintains detailed documentation for the service that Progent's clients have received. Progent's team engineers have the benefit of the records of services delivered to every client by every consultant. This database of issues and repairs is organized as a readily accessible support knowledge base that enables Progent's online support professionals to communicate their experiences with the whole team to make sure that the effectiveness of Progent's technical support improves daily. Progent's high-level accreditations and working relationships with key vendors such as Cisco and Microsoft open up additional extensive support databases and allow quick response from vendors' internal product engineers so Progent's remote service experts can find the best resolutions promptly.
Online technical services offered by Progent to businesses in Brooklyn New York include:
Certified Windows Experts
Progent's Microsoft-expert remote service experts can deliver computer system troubleshooting and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can assist you with a wide variety of platform support services including Windows Server 2022 planning and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 Server integration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint 2019 design and integration, SharePoint Server 2016 migration consulting services, Microsoft Teams integration, Microsoft Skype for Business Server migration consulting, Lync Server 2013 management, and Microsoft Office Communications Server upgrade,
Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Microsoft Office Access Development and Training,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide array of affordable desktop services to help you company to deploy, configure, repair, and administer workstations and laptops based on Microsoft Windows. Progent's PC desktop support services cover areas such as offering Windows 11 planning and upgrade consulting and Windows 10 integration consulting, plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager cloud integration, and Intune integration help to streamline the management of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE credential is the premier recognition for networking consultants, and certifies a consultant's network technology skills at the expert level. Cisco CCIEs can deal with even the most challenging challenges encountered in network design, deployment, management, security, and troubleshooting. CCIEs work with the highest priority with Cisco's internal product support engineers in isolating anomalies with Cisco IOS network management utilities and developing alternate approaches or identifying software updates. Cisco qualified CCIEs offer excellent value since their deep experience allows them to find solutions for problems rapidly. In common instances, less experienced service providers can struggle for hours or even days with identical problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE certified engineers can interface to your environment via advanced on-line support technology to perform fast, secure, and affordable analysis and repair.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services
Progent's Cisco CCIEs offer consulting for all of Cisco's industry-leading family of infrastructure products. Cisco technology consulting offered by Progent includes Cisco ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers installation and upgrades, Catalyst switch consulting services, Cisco Nexus switch consulting, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco VoIP phones and IP video phones support and Cisco wireless VoIP phones integration, Cisco Meraki Wi-Fi AP planning and set up, Aironet Wireless Access Points deployment expertise, Cisco WiFi controllers consulting, Cisco VPN and Network Security Consulting services, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration expertise. Progent also offers remote and on-premises wireless site surveys to help you to modernize your Wi-Fi ecosystem.
CISM and CISSP Premier System Security Engineers
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a range of security services to strengthen the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or help your company to recuperate quickly following a damaging breach. Security services available from Progent cover in depth data security and compliance analysis using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; fast cleanup after malicious attacks; integrating firewalls; building safe mechanisms for remote and mobile connectivity; protecting your messaging system from spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers expert remote consulting to help organizations of any size connect their networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective environments that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid network models that utilize local resources along with public clouds. To assist you to incorporate public clouds with networks, Progent offers a range of public cloud integration services such as Microsoft 365 Exchange Online integration with on-prem installations of Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over two decades of experience delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a repeatable workflow for recovering services rapidly following an outage. SRM supports centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and re-protect. Site Recovery Manager also supports transparent testing for site recovery, upgrades and patches and can generate reports to confirm complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help your organization to plan, deploy, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud used for administering private and hybrid cloud environments that deliver high uptime, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high degree of automation independent of the hardware making up the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists can provide phone-based support services to cover a wide array of computer technologies such as system architecture, email systems, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and easy administration in networks that incorporate Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also help with migration from legacy applications to MS Windows or Linux environments. Progent's group-based approach to solving technical problems promotes fast escalation, when required, to engineers with appropriate experience to tackle complex situations. This expedites solutions of urgent problems, minimizes lost productivity, and lowers support costs.
Important Linux versions for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of affordable, flat-rate services designed to allow small and medium-size businesses to benefit from the same advanced IT solutions used by some of the industry's top enterprises. The ProSight series of outsourced network management services addresses all critical aspects of information technology such as email protection, security and compliance, automated backup/recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning technology to guard endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to manage the entire malware attack lifecycle including protection, identification, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent's consultants can also assist you to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with advanced backup product vendors to produce ProSight Data Protection Services, a portfolio of management offerings that deliver backup-as-a-service. ProSight DPS products automate and track your data backup processes and enable non-disruptive backup and rapid restoration of vital files/folders, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS helps you recover from data loss caused by equipment breakdown, natural disasters, fire, cyber attacks like ransomware, user error, malicious employees, or software bugs. Managed backup services available in the ProSight DPS selection include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these managed services are best suited for your network.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's support services for patch management provide businesses of any size a flexible and affordable alternative for assessing, testing, scheduling, applying, and documenting software and firmware updates to your dynamic information system. Besides maximizing the protection and reliability of your IT environment, Progent's software/firmware update management services allow your in-house IT team to concentrate on line-of-business initiatives and tasks that derive the highest business value from your network. Learn more about Progent's software/firmware update management support services.
- ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo authentication managed services utilize Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation with iOS, Google Android, and other out-of-band devices. With Duo 2FA, when you sign into a secured application and give your password you are requested to confirm your identity on a unit that only you possess and that is accessed using a different network channel. A broad selection of devices can be utilized as this second means of ID validation such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may designate multiple verification devices. To find out more about Duo identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security companies to provide web-based control and comprehensive protection for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further layer of analysis for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, optimize and troubleshoot their networking hardware like switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding appliances that need important updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management staff and your Progent consultant so any potential problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hosting environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to get an unbiased evaluation of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, improved compliance with data security regulations, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and less downtime. See more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's ability either to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your current cybersecurity posture and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient AV and backup system that aligns with your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent offers the skills of world-class remote consulting experts for special information technology programs. Progent's charges for longer-term consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's experience with these important fields of information technology allows clients to complete critical initiatives economically and on time. Progent's project-based remote consulting services include:
How Your Brooklyn Business Can Contact Progent's Online Support Experts
Help Desk Services
Progent's Help Desk support alternatives for organizations with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, shared Help Desk support services, and Help Desk consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that manages all facets of remote Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve complex issues.
Progent's Help Desk consulting services can support you in establishing an effective new Call Center or revamping your existing organization, selecting or customizing Help Desk Call Center application software to address the unique demands of your business, or adding occasional online personnel to reinforce your existing Help Desk resources to handle high-demand events such as software transitions, major updates, or installing new applications.
Progent's Help Desk team of experienced network experts gives your workers in Brooklyn New York fast communication with a reliable network service group with years of experience providing phone help and remote troubleshooting for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Call Center recognition as a key enabler of company success, and Progent's policy is to resolve and not just report network problems.
- Applications Support: Education, Programming, and Problem Solving
Progent's Applications Experts Group can supply phone-based and in-depth engineering expertise and training in specific business application areas that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and training for popular Microsoft business applications such as Microsoft CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. To read additional information about Progent's consulting, customization, and training offerings, see Progent's Applications Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer world-class remote and onsite support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of Microsoft System Center2, extend or optimize an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Support
Progent can deliver businesses in Brooklyn New York online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can customize Operations Manager for your business so that your computer support is proactive and automated. By spotting looming issues before they cause network outages, remote monitoring can ward off stressful and costly service crises. Progent can also deploy network monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or networks powered by a mix of platforms.
To get in touch with Progent about emergency online help with Microsoft, macOS and OS X, or Linux computer systems, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or refer to Contact Progent.
For offices and startups in Brooklyn New York, Progent's phone-based network support engineers can deliver expert and cost-effective IT support whenever your organization requires it. More than a decade of delivering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to refine remote access technology to solve network problems quickly while avoiding the expense and lost time that comes with on-site service calls.
Even if your Brooklyn business works with a local independent support technician or maintains an in-house organization that know how to handle the majority of network problems, Progent's Microsoft and Cisco certified consultants can provide a convenient and seamless remote expansion of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the knowledge to resolve unexpected network crises or particularly tough integration projects.
Benefits of Progent's Network Help for Businesses in Brooklyn New York
Progent's online support services allow your Brooklyn organization to realize the advantages of on-call, expert IT support without the expense of maintaining an in-house IT staff. Your network will acquire added strategic value by becoming increasingly reliable, efficient, and protected. Advantages to your business include:
- Convenient remote expansion of your local support resources
For most offices in Brooklyn New York, nearby network support resources, whether made up of freelance consultants or an internal IT staff, can solve the majority of network problems. However, major troubles may strike when local support personnel are overstretched or unavailable, and some trouble may be associated with IT products that is beyond the scope of your local service people. In these situations, Progent's online support experts offer an easy, fast, and economical solution to augment your local help and to transfer useful knowledge to increase your ability to resolve downstream issues in-house.
- Reduced Reliance on Freelance Service Providers
For network support, smaller offices commonly rely on independent freelance consultants. Although freelance service people have smaller internal costs than larger support organizations and can afford to charge marginally less, they are often overbooked, making it hard to respond quickly to crisis situations. If an independent consultant is occupied with another customer, ill, on a trip, or in training, the lack of fallback personnel may force your company to go without assistance during an IT crisis. As your network grows, network unavailability and trouble with critical applications are more costly. The money you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent provides an on-call source of reserve service expertise to insure your network remains up and running.
- Build a Solid Basis for Seamless Expansion
Businesses typically begin with an information system created on a shoestring budget. Without a strong framework, band-aid repairs can get piled onto a shaky foundation. As a network grows, stability and expandability issues can hinder the success of the business. These badly designed environments require proper assessment, smart strategic planning, and broad-based IT knowledge to evolve to a system infrastructure able to offer the stable foundation to handle critical business demands and facilitate downstream growth.
- Interact with Solution Providers Instead of Technology Sellers
Smaller businesses need advice and technical education to negotiate an increasingly complicated maze of product alternatives available for accelerating business growth and enhancing efficiency. These companies do not need a network consultant who is motivated to sell a specific vendor's products. IT support and product selling can lead to a situation where the recommended
solution is built around a profitable product instead of the true needs of a client. Progent avoids these dilemmas by offering just services rather than products. This allows Progent to match technical consulting with the real interests of clients.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, range of IT experience, fine tuned remote support software, and understanding of enterprise networking allow companies to escape the pitfalls of exclusive reliance on smaller service firms, independent freelance service providers, or limited internal resources.
Progent stands out by offering:
How Does Our Company Begin Getting Remote Network Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified experts average more than a decade of real-world industry background, at the front lines of network support, performing a wide range of technical projects for an extensive mix of clients. Each Progent consultant shares a proven collection of personal best practices which are combined into shared best practices training that Progent instills in its consulting personnel. This means that you get not only expert technical help, but also a support engineer with proven methods for using computer knowledge to fix actual network problems quickly.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-site help by the minute. As a result, you pay only for received services. Progent does not demand a more expensive rate for off-hours or emergency support, and inside California or in regions where Progent provides on-premises service, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no initialization fee and asks no retainer for support services provided during regular working hours. Many service organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick fixes so you won't be tempted to permit less critical problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to handle problems that are within their comfort zone, Progent is able to concentrate on offering hard-to-find services where Progent faces few competitors. Businesses who work with familiar freelance service providers or who employ in-house support personnel benefit when Progent transfers knowledge about critical technology and tested processes to make their IT environments more reliable, protected, and efficient.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support firms to offer 24x7 network tracking services powered by MS Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By revealing possible issues before they result in lost productivity, system monitoring can save your IT network from painful and costly service losses.
To get started with Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.