Fast and Affordable Online Technical Support for Brooklyn New York Computer Systems
For businesses in Brooklyn New York, Progent provides online technical support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered remote support to businesses in every state in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to solve complex infrastructure issues, plus the services of CISA and CISSP-certified cybersecurity experts to help with advanced security design and diagnostic jobs.
Progent's remote technical support experts provide excellent leverage because they possess the real-world experience and are equipped with the advanced technology necessary to solve most information system problems quickly. This reduces direct expenses since solutions require fewer billable consulting minutes. Online help also eliminates the expense of sending a consultant to your site. Your organization benefits additionally in indirect costs by minimizing or eliminating network outages and associated losses resulting from business discontinuity, disgruntled clients, unproductive workers, and distracted executives. Progent's advanced remote consulting expertise is especially helpful for businesses that depend on public clouds for vital network infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be an option.
Progent's billing model for online support is structured to leverage your network support dollar. Progent charges by the minute for phone consulting, so you are invoiced exclusively for the support that you actually get. In contrast to many remote service firms, Progent requires no initialization charge or minimum payments. Progent's per-minute billing unit and clean policy for billing avoid situations where quick solutions manage to end up as substantial bills. Progent's skill at solving problems efficiently means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined an arsenal of optimized technologies and proven processes which promote the maximum degree of efficiency for online help and troubleshooting for IT systems of any size. Progent's Technical Response Center can communicate with your network remotely without violating system security.
Progent's sophisticated customer support database application stores comprehensive documentation for all support that Progent's customers have received. Progent's authorized engineers have access to the specifics of all help rendered to every Progent customer by any engineer. This database of anomalies and responses is organized as a quickly accessible proprietary database that enables Progent's online technical experts to share their knowledge company-wide to ensure that the efficiency of Progent's support improves daily. Progent's advanced accreditations and close relationships with key industry leaders including Cisco and Microsoft make available other massive technical support databases and permit priority access to manufacturers' in-house support staff so Progent's online consulting specialists are able to arrive at the best solutions promptly.
Online technical support services offered by Progent to customers in Brooklyn New York include:
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Authorized Windows Experts
Progent's Microsoft-premier online service experts can deliver computer problem solving and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can assist you with a broad variety of technology support services such as Microsoft Windows Server 2022 planning and migration services,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Teams planning and integration, Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 management, and Microsoft Communications Server upgrade,
Microsoft Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide array of affordable PC desktop services to help your business to deploy, configure, repair, and administer desktop PCs and laptops based on Windows. Progent's PC desktop consulting services include providing Windows 11 planning and upgrade support and Windows 10 integration consulting, as well as System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager cloud integration, and Intune expertise to centralize the management of your PCs and web-facing mobile devices.
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Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the top recognition for networking consultants, and indicates an individual's technical knowledge at the expert level. Cisco-qualified CCIEs can handle even the most challenging challenges associated with network infrastructure planning, installation, administration, protection, and repair. Cisco CCIEs operate with the highest priority with Cisco's in-house support staff in analyzing problems with Cisco IOS Software network administration tools and developing workarounds or identifying software patches. Cisco qualified CCIEs offer exceptional cost-effectiveness because their deep experience permits them to find solutions for problems rapidly. In typical cases, less qualified consultants can wrestle for hours or even days with identical tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE certified consultants can tie into your computer system by means of state-of-the-art on-line troubleshooting technology in order to provide efficient, secure, and economical analysis and repair.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
City |
Address |
Phone |
Link |
Brooklyn |
Flatbush Avenue Executive Center, 495 Flatbush Avenue Brooklyn, NY 11225 United States |
(917) 781-0096 |
Brooklyn Network Support Services |
Edison |
3001 Woodbridge Avenue Edison, NJ 08837 United States |
(973) 939-0035 |
Edison Network Support Services |
Jersey City |
111 Town Square Place, Suite 1203 Jersey City, NJ 07302 United States |
(201) 839-3400 |
Jersey City Network Support Services |
Lower Manhattan |
30 Broad St, 23rd Floor New York City, NY 10004 United States |
(646) 969-5696 |
Lower Manhattan Network Support Services |
Midtown Manhattan |
420 Lexington Ave New York City, NY 10170 United States |
(646) 727-4666 |
Midtown Manhattan Network Support Services |
Newark |
146-B Ferry Street Newark, NJ 07105 United States |
(862) 373-1253 |
Newark Network Support Services |
Parsippany |
181 New Road, Suite 304 Parsippany, NJ 07054 United States |
(973) 939-0009 |
Parsippany Network Support Services |
Saddle Brook |
Park 80 West Saddle Brook, NJ 07663 United States |
(562) 583-3336 |
Saddle Brook Network Support Services |
Uniondale |
405 RXR Plaza Uniondale, NY 11556 United States |
(224) 534-2088 |
Uniondale Network Support Services |
Yonkers |
73 Market Street, 3rd Floor Yonkers, NY 10710 United States |
(914) 662-8006 |
Yonkers Network Support Services |
Progent's CCIEs offer expertise in the complete line of Cisco's top-selling family of connectivity appliances. Cisco infrastructure consulting provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch support, Nexus switch support, Meraki switches integration, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco VoIP phones and IP video phones support and Cisco wireless VoIP phones configuration, Cisco Meraki wireless access point planning and set up, Cisco Aironet Access Points deployment support, Cisco wireless controllers consulting, Cisco Security and VPN engineering expertise, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration consulting. Progent also offers online and onsite wireless site surveys to assist you to fully integrate your Wi-Fi ecosystem.
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to assist organizations to carry out the time-critical first phase in mitigating a ransomware attack by putting out the fire. Progent's online ransomware engineer can assist you to identify and isolate infected devices and guard undamaged assets from being penetrated. If your Brooklyn system has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.
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Ransomware Removal and Operational Continuity Help
Progent's ransomware recovery consultants can help your Brooklyn organization to reconstruct an IT network breached by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Egregor. Progent's group of cybersecurity experts bring the broad range of skills required to rebuild all vital facets of a targeted network rapidly and with little loss of data. To find out more, see Progent's ransomware removal and operational restoration services.
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CISM and CISSP Certified Network Security Engineers
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of system protection solutions that can enhance the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or help you to recuperate rapidly after a damaging breach. Security consulting services available from Progent cover in depth data security analysis using utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Nikto; fast recovery from malicious assaults; setting up firewalls; building secure techniques for remote and mobile connectivity; guarding your messaging infrastructure from viruses, spam and DHA attacks; and establishing round-the-clock proactive monitoring.
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Hybrid Cloud Integration Solutions

Progent can provide expert online consulting to help businesses of any size integrate their information networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid architectures that combine local resources along with public cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud integration services that include Microsoft 365 integration with local installations of Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than 20 years of background providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
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VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and test a consistent workflow for recovering services quickly after a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also enables transparent testing for site recovery, updates and patches and can generate reports to confirm complete service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, configure, test and manage a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud environments that deliver maximum uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high degree of automation independent of the physical components used by the underlying IP network.
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UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide online consulting services to cover a wide array of computer technologies such as network infrastructure, messaging solutions, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and simplified management in environments that include Linux with Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also assist with migration from older systems to MS Windows or Linux-based solutions. Progent's team-based methodology for resolving technical problems promotes fast escalation, if necessary, to consultants with appropriate experience to tackle challenging situations. This expedites solutions of urgent problems, minimizes lost productivity, and cuts support costs.
Major Linux platforms for which Progent can provide expert support include:
RedHat Linux
SUSE Linux
Debian-GNU
Slackware Linux
Ubuntu
Progent's ProSight Subscription-based Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, subscription-based managed services designed to enable small and mid-size businesses to utilize the same cutting-edge IT solutions deployed by many of the industry's top corporations. The ProSight portfolio of network management outsourcing services covers all key aspects of modern networking including email content filtering, security and compliance, automated backup and disaster recovery, infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services include:
- ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by tracking the health of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT staff and your Progent engineering consultant so all potential issues can be resolved before they have a chance to disrupt your network. Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven platform for managing your client-server infrastructure by offering an environment for streamlining common tedious tasks. These include health monitoring, patch management, automated remediation, endpoint setup, backup and recovery, A/V protection, secure remote access, built-in and custom scripts, asset inventory, endpoint status reporting, and troubleshooting assistance. When ProSight LAN Watch with NinjaOne RMM identifies a serious incident, it transmits an alarm to your specified IT staff and your Progent consultant so that potential problems can be fixed before they impact your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map, monitor, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and manages the configuration of almost all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that require critical updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing family of real-time and in-depth management reporting plug-ins designed to integrate with the industry's leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues like inconsistent support follow-up or machines with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with leading backup/restore product vendors to create ProSight Data Protection Services, a selection of offerings that deliver backup-as-a-service. ProSight DPS products manage and monitor your backup operations and allow transparent backup and fast recovery of important files/folders, apps, system images, plus virtual machines. ProSight DPS helps your business protect against data loss caused by hardware failures, natural calamities, fire, cyber attacks such as ransomware, user error, ill-intentioned insiders, or application glitches. Managed services available in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these managed backup services are best suited for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security companies to provide centralized control and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight MFA with Cisco Duo: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
Progent's Duo authentication managed services utilize Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication. Duo enables single-tap identity verification with iOS, Google Android, and other personal devices. With 2FA, whenever you sign into a secured application and give your password you are asked to verify your identity via a device that only you have and that uses a different ("out-of-band") network channel. A broad range of out-of-band devices can be utilized as this second means of ID validation such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can register several verification devices. For details about Duo identity authentication services, go to Duo MFA two-factor authentication (2FA) services.
- ProSight Shared Call Desk: Outsourced and Shared Call Center Services
Progent's Shared Help Desk Service offers a transparent extension of your in-house network support team. Client interaction with the Service Desk, provision of support, issue escalation, trouble ticket creation and tracking, performance metrics, and maintenance of the service database are cohesive whether issues are resolved by your in-house network support resources, by Progent, or by a combination. You have complete versatility to expand or shrink your part of support activity as needed. Progent provides initial installation and provisioning of the professional services automation software as well as workflow documentation, validation and training.
To find out more about ProSight Shared Call Desk, go to ProSight Co-Managed Support.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior analysis tools to guard endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily get by traditional signature-based AV products. ProSight ASM safeguards local and cloud resources and provides a single platform to automate the complete malware attack progression including protection, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver economical in-depth protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also help your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's support services for patch management offer organizations of all sizes a versatile and cost-effective alternative for evaluating, testing, scheduling, applying, and documenting updates to your ever-evolving information system. Besides maximizing the protection and reliability of your IT network, Progent's patch management services permit your in-house IT staff to concentrate on more strategic initiatives and activities that deliver maximum business value from your network. Read more about Progent's software/firmware update management services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time spent searching for vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you're making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory environment. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with information security regulations, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and less downtime. See more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery consultant. The interview is designed to assess your company's preparedness to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective AV and backup environment that meets your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.
Special Support Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract IT projects. Billing charges for longer-term consulting projects are determined according to the level of expertise of the engineers required. Progent's experience with these special fields of information technology enables clients to execute major initiatives within budget and on schedule. Progent's project-based remote consulting services include:
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Help Desk Call Center Support
Progent's Help Desk Call Center service options for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, co-managed Help Desk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete solution that handles all facets of online desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount off Progent's regular desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex problems.
Progent's Call Center consulting support can support you in building an efficient new Help Desk Call Center or enhancing your existing organization, evaluating or customizing Help Desk application software to meet the particular needs of your corporation, or providing temporary phone support staff to work with your in-house Call Center resources to handle demanding scenarios like software migrations, mass updates, or installing new applications.
Progent's Help Desk team of seasoned information technology professionals provides your workers in Brooklyn New York rapid assistance from an efficient technical support group with years of background delivering phone help and online diagnostics for IT systems powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk Call Center recognition as a solid enabler of company efficiency, and Progent's policy is to fix rather than merely report IT issues.
- Business Applications Services: Education, Customization, and Problem Solving
Progent's Applications Consulting Team can supply phone-based and in-depth consulting support and education in special application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers expertise, programming, and education for Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. For additional information concerning Progent's expertise, customization, and education services, go to Progent's Business Application Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts can provide world-class online and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and configure a new implementation of System Center2, extend or optimize an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent offers companies in Brooklyn New York online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can configure SCOM to fit your business so that your IT maintenance is proactive rather than reactive. By uncovering possible issues before they cause full-scale emergencies, system monitoring can minimize disruptive and costly service failures. Progent can also utilize system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or environments based on a variety of operating systems.
How Your Brooklyn Business Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency phone-based expertise with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or see Contact Progent.
For offices and startups in Brooklyn New York, Progent's online computer support engineers are ready to deliver expert and affordable system support whenever your organization needs it. Over 20 years of providing remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to fine tune online connectivity tools to solve network problems rapidly while avoiding the cost and lost time associated with on-premises service calls.
Even if your Brooklyn company has a regular freelance consultant or maintains an in-house organization that know how to deal with day-to-day computer problems, Progent's Microsoft and Cisco certified engineers can offer an easy and seamless virtual expansion of your local resources in cases when your usual service personnel either lack the availability or the experience to address unexpected network crises or especially challenging integration projects.
Features of Progent's Online Network Support for Brooklyn New York
Progent's phone support, Internet-based troubleshooting, network security expertise, and network management services give businesses in Brooklyn New York the greatest leverage for your IT investment. Whether you require one-time telephone help and Internet-based troubleshooting or ongoing Help Desk call center support and system administration, Progent's professionals can deliver your organization world class network support while allowing you to avoid the expense and hassle of maintaining a full-service internal IT staff. Highlights of Progent's National Remote Support program include:
- Fast Phone Contact with Microsoft Premier Professionals
Progent's team of Microsoft-certified engineers can provide fast and affordable expertise to businesses in Brooklyn New York and is also ideal for customers in more remote regions that lack consultants with proven experience supporting Microsoft's latest line of server technologies. All Progent phone support staff have over 10 years of background supporting Microsoft products. As a Microsoft Certified Partner support firm, Progent has the advantage of a broad array of Microsoft support tools, technical information, and continuing education.
- By the Minute Rates to Minimize Expenses
Progent provides remote help on a minute-by-minute billing plan, so you are billed only for the services you receive. Progent requires no minimum fee for phone service and requires no periodic subscription fee for support services delivered during regular business hours. This keeps you from facing big invoices for quick fixes.
- Availability of Cisco Certified Network Architecture Professionals
Progent's certified experts for Cisco can provide help from on-staff professionals with experience in designing, implementing, and managing networking solutions powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you build fast, reliable, and protected connectivity for fixed and mobile networking.
- Application Experts Group
Progent's core consulting offerings include technology integration, MS Exchange consulting, network security design, and shared Help Desk services. Progent's Application Experts Team can provide in-depth consulting support in critical application areas. Support available from the Application Experts staff includes:
Dynamics GP/Great Plains Support and Customization
Microsoft Project and Project Online Expertise
Microsoft Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Consulting
BI Reporting Consulting and Training
Power BI Consulting Services
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, SQL Server 2016 Application Design, and SQL Server 2014 Application Development and Debugging
Oracle Database Administration and Application Development
MySQL Project Management and Software Programming
Apple Macintosh Consulting
Amazon Marketplace Web Service (Amazon MWS) Programming
By offering a full service one-stop resource for IT generalists and specialists, Progent is able to deliver timely, affordable, and comprehensive information technology solutions that match the special needs of your business.
- Advanced Remote Access Software
Protected remote access allows Progent's support professionals to observe exactly what your users see. This makes it easier to produce fast solutions to problems that might otherwise demand a costly onsite service call. Effective remote connectivity software and expert technicians together allow Progent to resolve most network issues quickly and affordably. Progent is an industry leader in online troubleshooting and automated system analysis.
- Support for Leading VPN Gateways
Progent supports secure Virtual Private Network access for gateways from major VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without compromising network security.
- 24x7 Support for High System Uptime
For organizations with line-of-business applications, Progent can provide optional round-the-clock remote technical services. Combined with automated 24x7 network monitoring based on MS System Center Operations Manager 2007, this offering can help ensure high system uptime.
- Help Desk Services
Progent's Help Desk Call Center programs are designed especially for budget-constrained organizations whose clients need instant access to a Help Desk Call Center with effective telephone support and complete escalation capability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of technical expertise, fine tuned remote support tools, and familiarity with corporate IT allow companies to escape the pitfalls of exclusive dependence on smaller service organizations, individual freelance service providers, or over-stretched internal IT help.
Progent stands out by offering:
- Certified Expertise in Microsoft's Full Range of Server Platforms
Progent can provide world-class support for Microsoft's powerful server platforms with services that include Windows Server 2022 solution design and migration services, Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment help, Windows Server 2008 migration, Microsoft Windows 2003 maintenance, Microsoft Exchange 2019 Server deployment, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Microsoft Exchange Server 2010 management, Microsoft Exchange Server 2007 and Exchange 2003 Server moves, plus MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-premises help by the minute. As a result, you are charged just for delivered services. Progent does not demand a more expensive rate for after-hours or priority support, and inside California or in areas where Progent offers on-premises support, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. Also, Progent applies no minimum charge and requires no monthly commitment for support services provided during normal business hours. Many support organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large invoices for quick solutions so you will not be forced to permit simple problems to fester.
- Complete Records of Delivered Services
Progent has created a sophisticated service reporting system that records and organizes complete documentation for all delivered support activities. Unlike some independent consultants or local support organizations who offer scant documentation or specifics of services done, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support documentation sent by every staff member to every client. The discipline of detailing and organizing support records allows more effective support and eliminates a slew of common problems such as when a service customer is virtually held captive to a consultant who won't let go of vital service information.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support companies to offer round-the-clock network tracking services powered by MS Operations Manager. MS System Center Operations Manager allows your computer support to be proactive rather than reactive. By anticipating potential problems before they result in lost productivity, network monitoring can keep your information network from stressful and expensive availability losses.
How Does Our Company Start Receiving Online Technical Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.