Fast Online Troubleshooting for Brooklyn New York Information Networks
Fast Online Technical Support for Brooklyn SystemsFor businesses located in Brooklyn New York, Progent offers online technical support for networks based on Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided online troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to help with challenging infrastructure problems, as well as the assistance of CISSP-qualified security experts to handle advanced security design and diagnostic jobs.

Progent's remote technical support engineers offer exceptional leverage because they possess the real-world background and are equipped with the sophisticated tools required to resolve most information system problems quickly. This lowers immediate costs since service calls require minimal chargeable minutes. Remote help also eliminates the cost of dispatching an engineer to your location. Your organization saves additionally in incidental expenses by reducing or avoiding network downtime and associated costs resulting from business discontinuity, disgruntled clients, unproductive employees, and de-focused executives. Progent's extensive remote consulting know-how is especially valuable for businesses that rely on public clouds for critical infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be useful.

Progent's pricing policy for online help is designed to stretch your network support investment. Progent charges per minute for phone consulting, so you are charged exclusively for the services that you receive. Unlike many online support companies, Progent asks for no service activation surcharge or minimum fees. Progent's one-minute billing unit and simple policy for billing prevent situations where speedy. minor repairs manage to end up as large tabs. Progent's penchant for solving problems quickly means you spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a set of optimized technologies and field-proven processes which promote the maximum degree of efficiency for online technical support and troubleshooting for computer networks of all sizes. Progent offers safe VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the staff of Progent's online support team to communicate with your company's computer system without breaching network security.

Progent's sophisticated technical support reporting application stores detailed documentation describing the service that Progent's customers have been provided. Progent's staff engineers have access to the history of assistance delivered to every customer by any Progent engineer. This database of trouble tickets and solutions is organized as a quickly searchable internal knowledge base that permits Progent's online support professionals to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support services grows daily. Progent's high-level certifications and close relationships with important vendors including Cisco and Microsoft make available additional extensive technical support knowledge bases and permit priority response from vendors' in-house product engineers with the result that Progent's online consulting specialists can arrive at the most efficient solutions quickly.

Online technical services available from Progent to clients in Brooklyn New York include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, flat-rate managed services designed to allow small and mid-size organizations to benefit from the same advanced technology used by some of the world's leading enterprises. Progent's ProSight suite of IT management outsourcing services addresses all key areas of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior analysis tools to defend endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-matching AV products. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to manage the complete threat lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools incorporated within one agent managed from a unified control. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP deployment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup/restore technology companies to create ProSight Data Protection Services (DPS), a selection of offerings that provide backup-as-a-service. ProSight DPS services manage and monitor your data backup operations and allow transparent backup and fast recovery of critical files/folders, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business recover from data loss caused by equipment breakdown, natural calamities, fire, malware such as ransomware, human error, malicious insiders, or application glitches. Managed services in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these fully managed backup services are most appropriate for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide organizations of any size a versatile and cost-effective alternative for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your ever-evolving information network. In addition to optimizing the security and reliability of your computer network, Progent's software/firmware update management services permit your in-house IT team to concentrate on more strategic projects and tasks that derive maximum business value from your network. Learn more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication services utilize Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity verification with iOS, Android, and other personal devices. With 2FA, whenever you sign into a protected online account and enter your password you are requested to confirm your identity via a device that only you possess and that is accessed using a separate network channel. A wide range of devices can be used for this added means of ID validation such as an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You may register multiple verification devices. For more information about ProSight Duo identity authentication services, see Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing suite of real-time management reporting utilities created to integrate with the leading ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues like inconsistent support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to provide centralized management and comprehensive security for all your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway device adds a further level of inspection for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map out, monitor, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and access points plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, finding devices that need important software patches, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management personnel and your assigned Progent consultant so all potential issues can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how well the deployment of your core network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with data security requirements, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your company's ability either to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your current cybersecurity posture and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient AV and backup system that meets your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for contract IT projects. Billing rates for ongoing development or consulting tasks are set according to the qualifications of the engineers assigned. Progent's experience with these important fields of computer technology enables clients to execute critical projects economically and on time. Progent's project-based remote consulting services include:

  • Call Center Support
    Progent's Help Desk programs for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all facets of remote desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent's Help Desk consulting support can aid you in creating an effective new Help Desk Call Center or revamping your established organization, evaluating or modifying Call Center software to address the unique requirements of your business, or providing temporary online staff to reinforce your in-house Call Center resources during demanding situations like software migrations, major upgrades, or installing new applications.

    Progent's Call Center staff of experienced network experts provides your computer users in Brooklyn New York rapid access to a reliable technical support group with substantial background providing phone help and remote troubleshooting for IT systems based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Help Desk the reputation as a solid enabler of company efficiency, and Progent's aim is to solve instead of merely record network problems.

  • Business Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Experts Team provides remote and in-depth engineering expertise and education in specific application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, customization, and education for familiar Microsoft applications such as Microsoft CRM, MS Project, Office Word, and Office Excel. For additional information about Progent's expertise, custom programming, and training offerings, see Progent's Business Application Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts offer advanced online and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and install a new implementation of System Center2, extend or optimize an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver businesses in Brooklyn New York remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting. Progent can customize Operations Manager to accommodate your environment so that your IT support is proactive rather than reactive. By spotting potential trouble spots before they grow into full-scale emergencies, remote monitoring can minimize inconvenient and expensive service crises. Progent can also utilize system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or networks based on multiple platforms.
How Your Brooklyn Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency phone-based support with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Brooklyn New York, Progent's online computer support specialists are ready to deliver effective and economical system help whenever your company needs it. Over 20 years of offering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online connectivity technology to solve network problems rapidly while eliminating the expense and lost productivity associated with in-person service visits.

Even if your Brooklyn company deals with a regular freelance consultant or maintains a full time organization that know how to handle the majority of computer issues, Progent's Microsoft and Cisco certified engineers can still provide an easy and seamless remote extension of your on-site resources for situations when your usual service personnel either lack the availability or the expertise to address sudden network crises or particularly complicated integration projects.

Features of Progent's Remote Computer Services for Brooklyn New York
Progent's phone support, remote troubleshooting, network security expertise, and network management services give businesses in Brooklyn New York unparalleled leverage for your support investment. Whether you require occasional telephone support and Internet-based network repair or full-time Help Desk support and network management, Progent's professionals can provide your company enterprise-level network support while allowing you to eliminate the cost and administration overhead of maintaining a full-service internal IT organization. Key features of Progent's National Remote Support services include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of technical background, fine tuned support software, and familiarity with corporate IT enable companies to escape the pitfalls associated with exclusive dependence on smaller service organizations, individual freelance consultants, or over-stretched internal IT help.

Progent adds value by providing:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Certified experts average longer than a decade of real-world industry experience, in the trenches of IT support, executing a broad variety of technical projects for a large mix of businesses. Every Progent consultant shares a proven set of personal best practices which are combined into shared best practices training that Progent teaches its consulting personnel. This ensures that you get not just expert technical capability, but also a support engineer with field-tested approaches for using technical knowledge to fix real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for phone service and on-premises help by the minute. As a result, you are invoiced only for received services. Progent does not demand a higher rate for after-hours or urgent service, and within California or in regions where Progent offers on-premises service, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. Also, Progent applies no minimum charge and asks no retainer for support services delivered during normal business hours. Many support firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids big invoices for quick repairs so you won't be forced to allow simple problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all delivered services. Unlike many freelance consultants or local service firms who provide scant documentation or specifics of services done, each service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the support documentation sent by every staff member to every client. The practice of detailing and organizing service activity allows more efficient support and eliminates a slew of typical misfortunes such as when a support client is effectively held captive to a consultant who won't let go of the keys to the kingdom.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support firms to offer round-the-clock network monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering possible issues before they cause lost productivity, network monitoring can keep your IT network from painful and costly service losses.
How Does My Business Begin Receiving Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.



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