Fast Online Help for Brooklyn New York Information Networks
Urgent Remote Consulting for Brooklyn SystemsFor companies in Brooklyn New York, Progent provides remote help for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have provided online troubleshooting to companies in every state in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging networking problems, plus the services of CISA and CISSP-certified cybersecurity consultants to handle advanced security design and troubleshooting issues.

Progent's online technical support experts provide exceptional leverage because they possess the practical background and are equipped with the advanced tools necessary to solve most network issues quickly. Efficient support reduces immediate expenses since service calls require fewer billable minutes. Online help also avoids the cost of dispatching a consultant to your location. Your organization benefits even more with incidental costs by minimizing or avoiding network downtime and related losses due to business discontinuity, upset customers and vendors, unproductive workers, and distracted executives. Progent's extensive online consulting know-how is especially important for organizations that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be an alternative.

Progent's pricing policy for online help is designed to leverage your IT service investment. Progent bills per minute for phone consulting, so you pay only for the services that you actually get. In contrast to typical remote service companies, Progent asks for no startup fee or minimum job duration. Progent's per-minute billing unit and simple model for billing eliminate situations where quick solutions manage to turn into major invoices. Progent's skill at solving problems quickly means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined a set of customized technologies and proven methodologies which ensure the highest level of effectiveness for remote engineering help and troubleshooting for computer systems of all sizes. Progent offers secure Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the engineers of Progent's Technical Response Center to access your system remotely without compromising network security.

Progent's sophisticated service reporting application includes extensive records of all support that Progent's clients have been provided. Progent's authorized service personnel have access to the history of services provided to every Progent client by every Progent consultant. This database of problems and resolutions is organized as an easily accessible proprietary database that permits Progent's remote support experts to share their knowledge company-wide to make sure that the effectiveness of Progent's technical support grows daily. Progent's advanced certifications and close relationships with major industry leaders such as Cisco and Microsoft make available additional massive technical knowledge bases and permit fast response from manufacturers' in-house product engineers so Progent's online service specialists can determine the best solutions promptly.

Online support services provided by Progent to clients in Brooklyn New York include:

ProSight Fixed-price IT Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, fixed-price services designed to enable small and mid-size organizations to utilize the same advanced technology used by many of the world's leading enterprises. The ProSight portfolio of network monitoring and management services addresses all critical areas of information technology including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior analysis technology to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to manage the entire malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies packaged within one agent managed from a single console. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP environment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent can also assist you to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore technology companies to produce ProSight Data Protection Services (DPS), a family of subscription-based management offerings that provide backup-as-a-service. ProSight DPS products automate and monitor your backup processes and enable transparent backup and fast recovery of important files, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business avoid data loss resulting from hardware failures, natural disasters, fire, malware like ransomware, human error, ill-intentioned insiders, or application glitches. Managed backup services in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these fully managed services are best suited for your IT environment.

  • Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management offer businesses of any size a flexible and cost-effective solution for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT network. In addition to maximizing the security and reliability of your IT network, Progent's software/firmware update management services free up time for your IT staff to focus on line-of-business initiatives and activities that derive maximum business value from your network. Read more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo MFA service plans incorporate Cisco's Duo technology to protect against password theft through the use of two-factor authentication. Duo enables one-tap identity verification on iOS, Google Android, and other out-of-band devices. With Duo 2FA, when you log into a protected application and give your password you are requested to confirm your identity on a device that only you possess and that uses a different network channel. A wide selection of devices can be used for this added means of authentication including an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You can register multiple verification devices. For more information about Duo identity authentication services, go to Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing line of in-depth management reporting plug-ins created to integrate with the industry's leading ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues like inconsistent support follow-through or endpoints with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security vendors to provide web-based control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email that stays inside your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, track, optimize and debug their networking hardware such as switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration of almost all devices on your network, tracks performance, and generates notices when issues are detected. By automating complex network management processes, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that need critical software patches, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT staff and your assigned Progent consultant so any looming issues can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard data related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can eliminate as much as half of time spent looking for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an unbiased assessment of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your essential network devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory system. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include easier network management, improved compliance with government and industry security regulations, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance consultant. The interview is intended to evaluate your organization's ability to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective security and backup environment that aligns with your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent offers the services of seasoned remote consulting experts for special information technology programs. Billing rates for ongoing consulting tasks are set based on the qualifications of the engineers assigned. Progent's background in these special areas of information technology enables customers to execute critical projects within budget and on time. Progent's special remote consulting services include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center service offerings for companies with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, shared Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all aspects of online Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's normal desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle challenging problems.

    Progent's Help Desk consulting expertise can aid you in establishing an effective new Help Desk Call Center or improving your existing one, evaluating or customizing Call Center application software to meet the particular demands of your business, or providing temporary online personnel to supplement your existing Call Center group to deal with demanding situations like software migrations, mass updates, or installing brand new applications.

    Progent's Call Center staff of experienced network experts provides your computer users in Brooklyn New York quick access to a reliable support resource with extensive experience delivering phone help and online troubleshooting for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk recognition as a major enabler of company performance, and Progent's policy is to resolve rather than just document network problems.

  • Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Consulting Group offers online advanced consulting expertise and education in key business application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, customization, and training for Microsoft business applications including CRM, Microsoft Project, Microsoft 365 Word, and Office Excel. To find out more information concerning Progent's consulting, custom development, and training offerings, refer to Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts can provide world-class remote and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of System Center2, expand or tune an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Brooklyn New York remote IT infrastructure monitoring by providing System Center Operations Manager consulting services. Progent can tune SCOM for your environment so your computer support is proactive and automated. By uncovering possible issues before they evolve into downtime, remote monitoring can ward off disruptive and expensive network failures. Progent can also deploy system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or environments that incorporate a mix of operating systems.
How Your Brooklyn Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent phone-based expertise with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Brooklyn New York, Progent's phone-based computer support specialists are ready to deliver effective and economical system support whenever your company has to have it. More than 20 years of delivering online repair services has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to refine online access tools to repair computer problems rapidly while avoiding the expense and lost productivity that comes with on-premises service calls.

Even if your Brooklyn organization deals with a local freelance support technician or maintains an in-house IT staff that can handle ordinary network issues, Progent's Microsoft certified engineers can still offer a convenient and transparent virtual extension of your on-site resources for situations when your regular service personnel either lack the bandwidth or the experience to resolve unexpected system crises or especially tough integration problems.

Features of Progent's Remote Network Support for Brooklyn New York
Progent's phone help, Internet-based repair, network security consulting, and system administration services give companies in Brooklyn New York the greatest leverage for your support investment. Whether you require one-time phone support and Internet-based troubleshooting or full-time Help Desk call center support and system management, Progent's professionals can provide your business enterprise-level IT support while permitting you to avoid the cost and hassle of carrying a large in-house IT organization. Highlights of Progent's National Remote Support program include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of IT background, fine tuned support tools, and understanding of corporate IT allow companies to escape the limitations associated with exclusive reliance on smaller service firms, individual freelance consultants, or over-stretched internal IT help.

Progent stands out by providing:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world professional background, in the trenches of IT support, executing a wide variety of technical tasks for a large array of businesses. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting staff. This ensures that you get not only world-class technical skills, but also a support engineer with field-tested methods for using technical knowledge to fix actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-premises visits by the minute. Consequently, you owe exclusively for received services. Progent does not impose a more expensive rate for off-hours or urgent support, and within California or in areas where Progent offers on-site service, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. Also, Progent applies no service activation fee and requires no retainer for support services provided during normal working hours. Many support firms demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with large bills for quick fixes so you won't be tempted to permit less critical problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has created a sophisticated service reporting system that records and formats complete documentation for all delivered support activities. Unlike many independent consultants or small service organizations who offer minimal documentation or specifics of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service documentation sent by every staff member to every client. The discipline of detailing and organizing support records allows more effective service and avoids a variety of common problems such as when a support client is virtually held hostage to a consultant who refuses to release vital service information.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service firms to provide 24x7 network monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating possible issues before they result in downtime, network monitoring can keep your information network from stressful and expensive availability losses.
How Does My Business Begin Receiving Online Technical Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.



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