Fast and Affordable Remote Troubleshooting for Brooklyn New York Networks
Fast Phone Consulting for Brooklyn SystemsFor companies in Brooklyn New York, Progent offers remote help for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to businesses in every state in the United States. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to help with challenging networking problems, plus the assistance of CISA and CISSP-certified security experts to help with advanced security architecture and diagnostic jobs.

Progent's remote technical support experts provide excellent value because they have the practical experience and are equipped with the sophisticated tools required to resolve most information system issues rapidly. Efficient support reduces direct expenses because solutions accumulate minimal chargeable consulting minutes. Online support also avoids the cost of sending a consultant to your site. Your company saves additionally in indirect costs by reducing or eliminating system downtime and related costs resulting from business disruption, upset customers and vendors, idle employees, and distracted management. Progent's advanced online consulting know-how is particularly important for organizations that depend on public clouds for critical infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an option.

Progent's billing policy for online help is designed to leverage your network support investment. Progent charges on a per-minute basis for phone assistance, so you are charged just for the support that you actually get. In contrast to typical online service companies, Progent asks for no initialization surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for billing avoid scenarios where fast fixes manage to turn into major invoices. Progent's penchant for handling technical issues quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined a set of customized technologies and proven processes that permit the highest level of effectiveness for remote engineering help and troubleshooting for information systems of any size. Progent provides protected VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the staff of Progent's remote service group to communicate with your system remotely without breaching corporate security.

Progent's advanced customer support database application keeps thorough documentation for the support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the records of all help rendered to every Progent client by every Progent engineer. This database of issues and fixes is stored as a quickly retrievable support database that permits Progent's remote technical professionals to communicate their experiences with the whole team to ensure that the value of Progent's support services grows over time. Progent's extensive list of accreditations and close relationships with key technology companies such as Cisco and Microsoft open up additional extensive support databases and allow fast response from vendors' in-house engineering staff with the result that Progent's online consulting specialists can arrive at optimal solutions quickly.

Remote technical services offered by Progent to customers in Brooklyn New York include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate managed services intended to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions used by many of the world's top enterprises. Progent's ProSight line of network management outsourcing services covers all critical areas of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior analysis technology to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to address the complete malware attack progression including blocking, infiltration detection, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering via cutting-edge tools incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also help you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup activities and enables rapid restoration of vital data, applications and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security companies to deliver web-based management and comprehensive protection for your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further layer of inspection for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, optimize and troubleshoot their connectivity appliances such as switches, firewalls, and access points plus servers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating time-consuming network management activities, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding devices that require important updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT staff and your assigned Progent consultant so that any looming issues can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to a different hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect information related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to obtain an objective evaluation of the health of their network. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with data security requirements, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Learn more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance consultant. The interview is intended to evaluate your company's preparedness to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup environment that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract IT projects. Progent's charges for longer-term consulting tasks are determined according to the qualifications of the consultants assigned. Progent's experience with these important areas of information technology enables clients to complete critical initiatives economically and on schedule. Progent's special online consulting solutions include:

  • Call Center Expertise
    Progent's Help Desk support programs for companies with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, shared Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer small organizations a complete solution that manages all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle challenging issues.

    Progentís Help Desk Co-management services allow your business to share the load for Help Desk services transparently between your in-house IT staff and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution based on the leading professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.

    Progent's Help Desk Call Center staff of veteran network experts offers your computer users in Brooklyn New York rapid assistance from a large technical support group with years of background delivering phone consulting and remote repair service for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Call Center the reputation as a major contributor to company performance, and Progent's target is to solve and not just track network issues.

  • Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting staff can supply remote advanced engineering expertise and education in specific business application fields including ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and training for popular Microsoft business applications including Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information about Progent's expertise, customization, and education services, see Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; seamless management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Brooklyn New York remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager for your business so that your network maintenance is proactive rather than reactive. By spotting possible trouble spots before they result in full-scale emergencies, system monitoring can head off inconvenient and costly network crises. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or networks that support a combination of platforms.
How Your Brooklyn Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency phone-based assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Brooklyn New York, Progent's online network support engineers can provide expert and economical IT help the instant your company requires it. More than a decade of offering online tech support has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to refine online access technology to solve IT problems quickly while eliminating the cost and lost productivity associated with on-site support visits.

Even if your Brooklyn office deals with a regular freelance support technician or employs a full time organization that can handle typical network issues, Progentís Microsoft certified engineers can still provide an easy and seamless remote expansion of your on-site resources for situations when your regular service personnel either lack the availability or the expertise to resolve unexpected network crises or especially tough integration projects.

Advantages of Progent's Network Help for Businesses in Brooklyn New York
Progent's remote technical help services enable your Brooklyn company to realize the benefits of timely, enterprise-level IT support without the cost of maintaining a full-time IT organization. Your network will acquire added business value by being increasingly reliable, productive, and protected. Benefits to your business include:

  • Convenient remote expansion of your local support resources
    With most companies in Brooklyn New York, nearby network service providers, whether consisting of freelance consultants or an in-house maintenance staff, can solve typical technical problems. However, IT crises might occur when local support personnel are too busy or absent, and some trouble may involve IT products that is unfamiliar to your usual support personnel. In these cases, Progent's on-call service professionals give you an easy, quick, and economical solution to supplement your local help and to pass on useful information to improve your capability to handle future problems locally.

  • Less Dependence on Freelance Consultants
    For network support, smaller offices commonly rely on independent freelance consultants. While freelance service people carry less overhead than big service firms and can afford to charge lower rates, they are often stretched too thin, making it impossible to respond quickly to crisis situations. If a freelance service provider is busy with another client, sick, on a trip, or in training, the absence of fallback help may force your business to wait for help during an IT crisis. As your business grows, system unavailability and trouble with vital software become more costly. The budget you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent provides a dependable source of reserve service expertise to make sure your IT system remains up and running.

  • Build a Scalable Foundation for Smooth Expansion
    Companies typically begin with an information architecture created on a shoestring budget. Lacking a proper infrastructure, band-aid fixes can get piled on top of an unstable foundation. When a company grows, reliability and scalability problems can hinder the productivity of the organization. These poorly built systems need careful assessment, smart long-term planning, and wide technical knowledge to upgrade to a network architecture that can provide the solid foundation to handle critical business demands and facilitate downstream expansion.

  • Interact with Solution Providers Instead of Technology Resellers
    Smaller companies require advice and technical training to negotiate an increasingly complex array of product alternatives capable of accelerating business growth and enhancing efficiency. These companies hardly need a computer engineer who is motivated to earn a commission on a certain vendor's products. IT support and product sales can lead to a scenario where the recommended solution is built around a profitable product instead of the genuine needs of a client. Progent avoids these conflicts by selling just services instead of products. This enables Progent to align IT consulting with the best interests of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, range of technical expertise, refined remote support software, and understanding of enterprise networking enable offices to avoid the pitfalls of exclusive reliance on smaller service organizations, individual freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco Premier Certified consultants average more than a decade of real-world industry background, at the forefront of IT service, executing a broad range of IT tasks for a large array of clients. Every Progent consultant shares a proven set of personal best practices which are combined into shared best practices training that Progent teaches its support team. This means that you get not just world-class IT skills, but also a consultant with field-tested methods for using technical knowledge to resolve real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and in-person visits by the minute. As a result, you owe exclusively for delivered services. Progent does not impose a more expensive rate for off-hours or priority service, and within California or in regions where Progent provides on-site service, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. Also, Progent imposes no service activation charge and asks no monthly commitment for support services provided during regular business hours. Many service organizations impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big invoices for fast repairs so you won't be forced to permit less critical problems to fester.

  • Full Records of IT Services
    Progent has developed a sophisticated support reporting system that records and formats complete documentation for all billed support activities. Unlike some independent consultants or local support organizations who offer minimal documentation or details of services done, each service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the support reports sent by each consultant to every customer. The discipline of documenting and archiving service records results in more effective service and eliminates a slew of common problems such as when a support customer is effectively held captive to a consultant who refuses to let go of vital service information.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the few support companies to offer round-the-clock remote tracking services based on Microsoft System Center Operations Manager. MS Operations Manager allows your network maintenance to be proactive instead of reactive. By uncovering possible issues before they cause lost productivity, network monitoring can save your IT network from painful and expensive availability losses.
How Does My Business Start Getting Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.



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