Immediate Remote Troubleshooting for Brooklyn New York Computer Systems
For companies in Brooklyn New York, Progent provides remote help for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered online support to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to handle challenging networking problems, plus the services of CISA and CISSP-qualified security consultants to help with high-level security architecture and diagnostic jobs.
Progent's remote technical support engineers offer exceptional leverage due to the fact that they have the practical experience and are equipped with the sophisticated tools necessary to solve the majority of network problems quickly. This lowers direct expenses because service calls use up fewer billable consulting minutes. Remote help also avoids the cost of sending an engineer to your location. Your organization saves even more in indirect expenses by reducing or avoiding system downtime and related losses stemming from business disruption, upset clients, idle workers, and distracted executives. Progent's advanced online technical support know-how is particularly valuable in environments that depend on public clouds for vital infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be an alternative.
Progent's pricing policy for online support is structured to stretch your IT service investment. Progent bills per minute for phone assistance, so you are invoiced exclusively for the support that you actually get. In contrast to typical remote support companies, Progent requires no initialization fee or minimum payments. Progent's per-minute granularity and clean model for billing prevent situations where quick solutions somehow end up as big tabs. Progent's penchant for disposing of technical issues quickly means you saves cash.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an array of optimized tools and field-tested processes that allow the highest level of effectiveness for online consulting and repair for IT systems of any size. Progent provides secure Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the experts of Progent's remote service group to access your company's environment without compromising network security.
Progent's powerful technical support reporting application includes thorough documentation of the service that Progent's customers have received. Progent's team service personnel have the benefit of the history of services rendered to each Progent client by any Progent engineer. This history of trouble tickets and responses is organized as an easily retrievable support knowledge base that enables Progent's online technical experts to communicate their knowledge with the whole team to make sure that the value of Progent's technical support grows daily. Progent's extensive list of certifications and working associations with major technology companies including Cisco and Microsoft open up additional extensive technical support databases and allow fast access to manufacturers' in-house engineering staff with the result that Progent's online consulting experts can come up with optimal solutions in the least time.
Remote technical support services offered by Progent to clients in Brooklyn New York include:
Certified MS Windows Support
Progent's Microsoft-premier online support professionals offer network troubleshooting and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can assist you with a wide range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 integration,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration consulting services, Microsoft Teams expertise, Skype for Business Server planning and deployment support, Microsoft Lync Server management, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide range of affordable PC desktop support services to assist your company to install, integrate, troubleshoot, and manage desktop PCs and laptops powered by Windows. Progent's desktop consulting services cover areas such as offering Windows 10 migration support plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to streamline the administration of your desktops and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network professionals, and indicates an individual's networking knowledge at the expert level. Cisco CCIEs can resolve the most complex challenges associated with network infrastructure design, integration, administration, security, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal support staff in isolating problems with Cisco IOS Software network administration utilities and coming up with workarounds or locating program patches. Cisco qualified CCIEs represent an excellent value since their broad experience permits them to resolve problems quickly. In typical cases, less qualified consultants can wrestle for hours or even days with identical tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE support experts can communicate with your network by means of state-of-the-art on-line support technology in order to provide efficient, secure, and economical diagnosis and remediation.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services
Progent's Cisco-qualified CCIEs can provide help for the complete line of Cisco's popular family of infrastructure devices by offering services that include:
CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a variety of system protection solutions that can strengthen the safety of your Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or help your company to recuperate rapidly after a serious breach. Security consulting services available from Progent include: comprehensive network security audits using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; quick recuperation from virus and worm attacks; installing firewalls; establishing secure architectures for remote and mobile connectivity; protecting your messaging system from spam and DHA attacks; and offering round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote consulting to help businesses of any size integrate their information networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid network models that combine local resources along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud integration support services that include Office 365 integration with on-premises Exchange,
Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of background delivering advanced consulting services online, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable workflow for restoring services quickly following an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, upgrades and patches and can produce audit reports to confirm full service restoration, validate Service Level Agreements and demonstrate compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, deploy, test and administer a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that deliver maximum uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high degree of automation regardless of the physical components used by the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists offer remote consulting services to cover a broad spectrum of computer technologies such as system architecture, email systems, system and process security, plus UNIX and Windows integration. For server economization and simplified administration in networks that include Linux-based systems and Microsoft Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also help with transitioning from legacy applications to Windows or Linux-based solutions. Progent's team-based methodology for solving network issues enables fast escalation, if necessary, to engineers with appropriate expertise to tackle challenging scenarios. This expedites solutions of urgent problems, reduces network downtime, and cuts service expense.
Important Linux platforms for which Progent can provide expert support include:
ProSight Flat-rate IT Services for Small and Mid-size Organizations
Progent offers a selection of affordable, fixed-price managed services intended to allow small and mid-size organizations to utilize the same advanced technology used by some of the industry's top enterprises. The ProSight series of IT management outsourcing services addresses all critical areas of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior analysis technology to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to address the complete threat progression including filtering, detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering via cutting-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your company's specific needs and that helps you prove compliance with government and industry data security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent attention. Progent's consultants can also assist you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical files, applications and VMs that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver world-class support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security companies to deliver web-based management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map, monitor, optimize and troubleshoot their networking appliances such as routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating time-consuming management processes, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that need critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT staff and your Progent consultant so any potential problems can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to get an unbiased evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the configuration of your essential network assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with information security requirements, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent information assurance consultant. The interview is designed to evaluate your organization's preparedness either to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient security and backup/recovery system that meets your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special information technology projects. Progent's rates for longer-term consulting tasks are set based on the qualifications of the engineers involved. Progent's background in these special fields of computer technology allows clients to complete critical initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:
How Your Brooklyn Company Can Contact Progent's Online Technical Support Professionals
Help Desk Support
Progent's Help Desk support alternatives for organizations with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk services, co-managed Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that manages all facets of online desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's normal desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve complex problems.
Progentís shared Help Desk services allow your IT organization to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution built around the leading professional services automation platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Call Center staff of veteran network consultants provides your workers in Brooklyn New York rapid communication with an efficient technical support group with years of experience providing telephone-based consulting and remote troubleshooting for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk Call Center perception as a key enabler of business productivity, and Progent's aim is to fix rather than merely record technical problems.
- Business Applications Services: Education, Programming, and Troubleshooting
Progent's Applications Experts staff can supply online professional engineering expertise and training in special business application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and education for Microsoft business applications including CRM, Project, Office 365 Word, and Office 365 Excel. To read additional information about Progent's expertise, programming, and education offerings, visit Progent's Applications Experts Services.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous networks that include Linux, Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new implementation of System Center 2016, expand or tune an existing one, migrate efficiently from a previous version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent offers businesses in Brooklyn New York online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager support. Progent can adapt Operations Manager to fit your environment so your IT maintenance is proactive and automated. By exposing possible trouble spots before they grow into crashes, remote monitoring can ward off inconvenient and expensive information system failures. Progent can also use network monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft environments, or systems powered by a combination of OS platforms.
To contact Progent about emergency remote help with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Brooklyn New York, Progent's phone-based network support engineers can deliver effective and cost-effective IT support the moment your organization has to have it. More than a decade of offering online repair services has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote connectivity tools to solve IT problems rapidly while avoiding the expense and lost productivity that comes with in-person support calls.
Even if your Brooklyn business has a local independent consultant or maintains an in-house organization that can deal with the majority of computer issues, Progentís Microsoft certified consultants are available to offer a convenient and transparent virtual extension of your local resources in cases when your usual IT support personnel either lack the availability or the experience to resolve sudden system crises or especially tough integration projects.
Benefits of Progent's IT Support for Companies in Brooklyn New York
Progent's remote technical help services allow your Brooklyn business to realize the benefits of timely, enterprise-class network support without the expense of managing a full-time IT staff. Your network will acquire added strategic value by becoming more reliable, efficient, and protected. Advantages to your business include:
- Seamless virtual expansion of your on-site support resources
For most offices in Brooklyn New York, nearby network support resources, whether consisting of independent consultants or an in-house maintenance staff, can handle typical network issues. On the other hand, IT crises can occur when your regular resources are too busy or absent, and some problems may involve technology that is unfamiliar to your onsite support personnel. In these cases, Progent's online support experts give you an easy, fast, and budget-friendly way to supplement your regular resources and to transfer useful information to improve your ability to deal with future issues locally.
- Reduced Reliance on Individual Service Providers
For network maintenance, smaller organizations often rely on individual freelance service providers. Although independent consultants carry less overhead than big consulting companies and can afford to charge marginally less, they are often overbooked, making it difficult to respond rapidly to crisis situations. If an independent service provider is busy with another customer, sick, on vacation, or in training, the lack of fallback personnel may force your company to go without help during an IT crisis. As your network grows, network downtime and problems with critical applications become more expensive. The money you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent offers an on-call source of reserve service expertise to insure your network remains up and running.
- Create a Solid Foundation for Seamless Growth
Businesses typically begin with an information architecture created on a shoestring budget. Without a robust infrastructure, band-aid repairs often get thrown on top of a weak foundation. When a company grows, stability and expandability issues can hinder the productivity of the business. These badly built systems require proper analysis, intelligent strategic planning, and extensive technical knowledge to upgrade to a system infrastructure that can provide the solid foundation to handle current business demands and ease downstream growth.
- Interact with Solution Providers Rather Than Product Sellers
Smaller organizations need guidance and technical training to negotiate an ever more complicated maze of technology options capable of promoting business success and improving productivity. Businesses hardly need a network consultant who is attempting to resell a specific vendor's products. Network support and product sales can result in a situation where the recommended
solution is built around a predetermined product instead of the true requirements of a business. Progent avoids these dilemmas by selling only services rather than products. This enables Progent to match IT expertise with the best interests of customers.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of technical expertise, fine tuned remote support software, and understanding of enterprise networking allow companies to avoid the pitfalls of excessive dependence on smaller service organizations, independent freelance consultants, or over-stretched in-house IT help.
Progent stands out by offering:
How Does My Business Begin Receiving Remote Technical Help from Progent?
- In-depth Expertise in Microsoft's Entire Family of Server Platforms
Progent can provide in-depth support for Microsoftís popular server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment help, Windows Server 2008 support, Microsoft Windows 2003 Server upgrades, MS Exchange 2019 planning and configuration, Microsoft Exchange 2016 Server migration, Exchange 2013 configuration, Exchange 2010 Server support, Exchange Server 2007 and Exchange 2003 Server moves, plus Microsoft SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server 2012 management support.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-premises visits per minute. As a result, you are invoiced just for received support. Progent does not demand a higher rate for after-hours or emergency service, and within California or in regions where Progent provides on-site support, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent applies no startup charge and requires no monthly commitment for support services delivered during normal business hours. Many support organizations impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates large invoices for fast repairs so you will not be forced to allow simple problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has created a comprehensive service reporting system that records and formats detailed documentation for all billed support activities. Unlike many freelance consultants or small service firms who provide minimal documentation or details of tasks performed, every service provided by Progent is tracked by full documentation. Each Progent staff member has access to the support documentation sent by every consultant to each client. The practice of detailing and archiving support activity allows more efficient service and eliminates a variety of common problems such as when a service client is virtually held hostage to a consultant who wonít release vital service information.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the only IT service firms to offer round-the-clock network monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory instead of reactive. By revealing possible issues before they cause lost productivity, network monitoring can keep your information network from painful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.