For small and midsize companies in Brooklyn New York, Progent offers technical support for networks based on UNIX or Linux or for networks that include a combination of UNIX-family systems and Microsoft platforms. Progent has delivered remote troubleshooting to companies in every state in the U.S. (Refer to Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE-certified engineers for complex infrastructure issues, plus the assistance of CISSP and CISM-certified security consultants to help with advanced security design and business continuity planning.
Progent's online support services represent exceptional value because they have the practical experience and the advanced tools to solve the majority of information system problems quickly. Efficient support lowers direct expenses since solutions accumulate a smaller number of chargeable minutes. Online support also avoids the expense of dispatching a consultant to your office. Your company benefits even more in incidental costs by minimizing or avoiding network outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management.
Progent's pricing policy for online support is designed to maximize the impact of your network support investment. Progent charges by the minute for telephone-based assistance, so you owe just for the support that you receive. Unlike many online support organizations, Progent imposes no service activation charge or minimum payments. Progent's per-minute granularity and simple policy for billing do away with situations where fast solutions somehow turn into major tabs. Progent's skill at solving problems quickly results in your company conserving money.
Progent's Online Service Tools
Over time, Progent has refined a set of customized technologies and field-tested methodologies that promote the highest level of effectiveness for online technical support and troubleshooting for small and midsize business IT networks. Progent offers safe VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN connectivity permits the staff of Progent's Technical Response Center to access your network remotely without violating corporate security.
Progent's advanced technical support database application keeps detailed histories for all support that Progent's clients have received. Progent's team service personnel have the benefit of the details of support rendered to every customer by any Progent consultant. This history of problems and responses is structured as a conveniently accessible internal knowledge base that permits Progent's remote technical experts to communicate their knowledge with the whole team to make sure that the quality of Progent's technical support improves over time. Progent's high-level accreditations and working relationships with important technology companies including Cisco and Microsoft make available other extensive technical support knowledge bases and permit fast access to manufacturers' in-house engineering staff with the result that Progent's online service experts can come up with the most efficient resolutions quickly.
Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's phone services in Brooklyn New York or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Urgent Support.
Remote Support Services Available from Progent
Progent's phone-based support professionals possess certified skills in an extensive set of products and technologies. This wide range of IT skills enables Progent's engineers to resolve almost any problem that may occur in a small company network. Credentials awarded to Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), CCVP, and Design Professional.
To provide assistance to businesses with multi-platform environments, Progent also offers the skills of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security specialists, and CISSP-ISSAP engineers.
Remote technical support services available from Progent to customers in Brooklyn include:
Additional Consulting Programs Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services cover a wide range of information technology such as network architecture, messaging systems, system and operational security, UNIX and Windows integration, virtual server products for server hardware economization and easy management, and migration from older applications to the latest Microsoft Windows or Linux environments. Progent's team-oriented methodology for resolving technical problems enables quick escalation, when required, to engineers with task-relevant experience to handle challenging situations. This expedites repair of critical problems, minimizes network downtime, and cuts support costs.
Progent's UNIX/Linux support engineers can offer emergency online help for resolving problems affecting UNIX, Linux, or Solaris systems powered by popular variants of UNIX including:
Important Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX OS
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the premier recognition for network infrastructure engineers, and indicates a person's network technology skills at the expert level. Cisco qualified CCIEs know how to deal with even the most intractable problems associated with network planning, integration, administration, security, and repair. CCIEs work with the highest priority with Cisco's in-house engineers in analyzing anomalies with IOS Software network administration tools and developing workarounds or identifying software patches. CCIEs provide excellent value since their depth of experience allows them to solve the most difficult problems quickly. In many instances, less qualified engineers can struggle for many hours or days with identical tasks that a Cisco-qualified CCIE can fix in minutes.
Few support organizations make CCIEs available to assist small and mid-size businesses. Progent can provide quick telephone access to a CCIE so you can receive urgent assistance for complex network infrastructure problems that are impacting business productivity but are outside the scope of your local computer support providers. Progent's CCIE engineers can connect to your environment by means of sophisticated on-line support technology to provide fast, safe, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's top-selling selection of infrastructure devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst switches, plus VPN products.
Certified Windows Support
Progent's Microsoft-expert remote service professionals can provide computer repair and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can help you with a wide range of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange 2016 planning and deployment, Exchange 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment expertise,
SharePoint 2019 planning and integration, Microsoft Teams expertise, Skype for Business migration support, Lync Server integration and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad range of online desktop services such as Windows 7 migration, moving to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's accredited CISM and CISSP security consultants can provide a variety of security solutions to strengthen the defenses of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against attacks or help you to recuperate quickly after a damaging breach. Security support services available from Progent cover thorough network security evaluation using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast recuperation from malicious attacks; installing firewalls; building secure techniques for remote and mobile access; securing your email system against spam and DHA attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote support services to help companies of any size integrate their IT infrastructure with popular public clouds including Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid network models that utilize local resources along with public cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of cloud integration support services that include Microsoft 365 Exchange Online integration with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of experience providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Progent offers the skills of seasoned remote consulting professionals for contract projects that small businesses frequently need. Billing charges for longer-term development or consulting tasks are determined according to the level of expertise of the engineers required. Progent's experience with these important areas of computer technology allows customers to complete critical initiatives economically and on time. Progent's special online engineering solutions include:
How Your Brooklyn New York Company Can Contact Progent's Online Technical Support Professionals
Help Desk Expertise
Progent's Call Center support programs for small and midsize businesses with environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Help Desk support services are well suited for smaller businesses who don't have the budget to support an internal Help Desk but who want fast communication with a dependable Call Center with proficient phone support plus the available expertise to escalate the most challenging tasks to advanced consultants.
Progent's Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your IT staff and Progent's large roster of certified desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution based on the top professional services automation (PSA) platform for managing service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk consulting expertise can support you in creating an efficient new Call Center or revamping your current organization, evaluating or customizing Help Desk application software to address the special demands of your company, or adding temporary online personnel to work with your in-house Help Desk resources to handle unusually busy scenarios like software migrations, major updates, or rolling out new applications.
Progent's Call Center team of seasoned information technology professionals gives your workers in Brooklyn New York instant assistance from an efficient network service resource with extensive background providing telephone-based support and online troubleshooting for IT systems powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk perception as a significant contributor to business performance, and Progent's goal is to solve and not simply annotate IT problems.
Applications Support: Training, Development, and Integration
Progent's Applications Consulting Group can supply phone-based professional consulting expertise and education in key business application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, customization, and training for popular Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office Word, and Microsoft Excel. For additional information on Progent's expertise, custom programming, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Apple Mac experts can support the creative aspect of Mac environments by delivering remote help support and education in imaging, sound, and motion video. Progent's consultants can provide help in a range of Mac applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with special procedures such as scanning or digitizing audio or video or configuring an audio/video production studio.
Online Network Monitoring Support
Progent offers businesses in Brooklyn New York online computer system monitoring support powered by Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent to accommodate your business so that your computer maintenance is proactive and automated. By spotting possible problems before they evolve into full-scale emergencies, system monitoring can avoid stressful and expensive network breakdowns. Progent can also use system monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows environments, or systems powered by a combination of operating systems.
To contact Progent about emergency online support with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, go to Progent's Urgent Online Help, call 1-800-993-9400, or see Contact Progent.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services