Urgent Phone Help for Brooklyn New York UNIX or Linux SystemsFor small and midsize companies in Brooklyn New York, Progent provides support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Microsoft Windows technology. Progent has provided remote troubleshooting to businesses in every state in the United States. (Refer to Progent's client recommendations). In addition, Progent offers the consultation Cisco CCIE network specialists for challenging connectivity issues, as well as the services of CISSP and CISM-certified security consultants to help with high-level security design and disaster recovery preparedness.

Progent's remote technical support services represent excellent leverage due to the fact that they are equipped with the real-world experience and the advanced tools to resolve the majority of network problems quickly. This lowers immediate costs because service calls take up a smaller number of chargeable consulting minutes. Remote help also eliminates the expense of sending an engineer to your office. Your company saves even more in indirect costs by minimizing or eliminating system downtime and associated losses resulting from business disruption, upset clients, unproductive employees, and distracted management.

Progent's billing policy for remote help is designed to get the most out of your IT service investment. Progent bills by the minute for phone assistance, so you owe only for the support that you receive. Unlike typical online service companies, Progent asks for no service activation surcharge or minimum job duration. Progent's one-minute granularity and clean policy for billing prevent scenarios where speedy. minor repairs manage to end up as major invoices. Progent's skill at solving technical issues efficiently results in your business spending less money.

Progent's Remote Service Technologies
Over time, Progent has fine tuned an array of optimized technologies and field-proven methodologies which ensure the highest level of efficiency for remote engineering help and troubleshooting for small and midsize company computer networks. Progent offers safe Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN connectivity allows the staff of Progent's online support team to interface to your company's network without compromising network security.

Progent's proprietary technical support reporting application keeps comprehensive documentation of all support that Progent's clients have been provided. Progent's team engineers have the benefit of the history of support rendered to every Progent client by every consultant. This database of anomalies and resolutions is structured as a readily accessible support database that permits Progent's remote support professionals to share their experiences with the whole team to make sure that the quality of Progent's support services grows over time. Progent's high-level certifications and working relationships with key technology companies including Cisco and Microsoft permit access to additional vast support knowledge bases and allow priority access to vendors' in-house engineering staff so Progent's remote service experts are able to arrive at optimal solutions in the least time.

Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's phone support in Brooklyn New York or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for IT help, go to Immediate Emergency Support.

Online Technical Services Offered Progent
Progent's remote network support experts possess advanced credentials in an extensive set of technologies. This broad range of capability permits Progent's consultants to handle practically any problem that may crop up in a small or midsize business information system. Certificates held by Progent engineers in UNIX-family platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional, CCVP, CCDA and CCDP.

To support clients with mixed-operating system environments, Progent also offers access to engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Phone-based support services Offered by Progent to small businesses in Brooklyn include:

Special Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for special projects that small businesses frequently need. Progent's rates for longer-term consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's background in these important areas of computer technology enables customers to execute major projects within budget and on schedule. Progent's special online consulting solutions include:
  • Help Desk Support
    Progent's Call Center service offerings for small businesses with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk support services are ideal for smaller businesses who don't have the money or time to support an internal Call Center but who need fast response from an efficient Call Center with professional telephone assistance as well as the available expertise to escalate the most challenging problems to advanced engineers.

    Progent's Help Desk Co-management services make it possible for your business to share the load for Help Desk support seamlessly between your IT staff and Progent's large roster of certified desktop support engineers and subject matter experts. Progent's shared Help Desk service is a collaborative support solution built around the top PSA platform for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.

    Progent's Call Center consulting support can assist you in creating an efficient new Help Desk Call Center or enhancing your existing organization, evaluating or customizing Call Center software to meet the special demands of your company, or providing occasional online staff to supplement your in-house Call Center group to deal with high-demand scenarios like software transitions, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk team of seasoned information technology professionals gives your clients in Brooklyn New York fast access to an effective network service group with substantial experience offering phone support and remote diagnostics for computer environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Call Center the reputation as a crucial enabler of company productivity, and Progent's intent is to fix rather than simply report IT problems.

  • Applications Services: Education, Development, and Problem Solving
    Progent's Applications Experts Group can supply remote advanced consulting support and education in special application areas including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and education for popular Microsoft business applications including Microsoft CRM, Office Project, Office Word, and Office Excel. For more about Progent's consulting, customization, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.

    Progent's Mac professionals can support the imaginative elements of Mac systems by delivering phone-based help support and training in imaging, audio, and video. Progent's consultants can provide help in a range of Macintosh programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with special jobs like scanning or digitizing audio/video or configuring an audio/video post production lab.

    Remote Network Monitoring Support
    Progent can provide companies in Brooklyn New York online network monitoring support powered by Microsoft Operations Manager IT infrastructure monitoring, customized by Progent to suit your environment so that your network maintenance is proactive rather than reactive. By exposing potential issues before they grow into full-scale emergencies, remote monitoring can ward off disruptive and costly information system failures. Progent can also provide help with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or networks powered by a combination of platforms.

How Your Brooklyn New York Company Can Contact Progent's Online Support Professionals
To contact Progent about emergency phone-based help with UNIX, Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or refer to Contact Progent.

New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.

Onsite IT Consulting
Progent locations in New York City Metro Area

City Address Phone Link
Brooklyn Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
United States
(917) 781-0096 Brooklyn Network Support Services
Edison 3001 Woodbridge Avenue
Edison, NJ 08837
United States
(973) 939-0035 Edison Network Support Services
Jersey City 111 Town Square Place, Suite 1203
Jersey City, NJ 07302
United States
(201) 839-3400 Jersey City Network Support Services
Lower Manhattan 30 Broad St, 23rd Floor
New York City, NY 10004
United States
(646) 969-5696 Lower Manhattan Network Support Services
Midtown Manhattan 420 Lexington Ave
New York City, NY 10170
United States
(646) 727-4666 Midtown Manhattan Network Support Services
Newark 146-B Ferry Street
Newark, NJ 07105
United States
(862) 373-1253 Newark Network Support Services
Parsippany 181 New Road, Suite 304
Parsippany, NJ 07054
United States
(973) 939-0009 Parsippany Network Support Services
Saddle Brook Park 80 West
Saddle Brook, NJ 07663
United States
(562) 583-3336 Saddle Brook Network Support Services
Uniondale 405 RXR Plaza
Uniondale, NY 11556
United States
(224) 534-2088 Uniondale Network Support Services
Yonkers 73 Market Street, 3rd Floor
Yonkers, NY 10710
United States
(914) 662-8006 Yonkers Network Support Services

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