UNIX, Linux, Solaris, and Apple Mac OS X Technical Support

For small companies in Brooklyn New York, Progent provides technical support for information systems based on UNIX or Linux or for networks that feature a mix of UNIX-family systems and Microsoft platforms. Progent has delivered remote support to businesses in all 50 states in the United States. (See Progent's customer testimonials). Progent also can furnish the consultation CCIE-qualified network specialists for complex infrastructure problems, plus the assistance of CISSP-accredited security consultants to handle high-level security architecture and disaster recovery preparedness.

Progent's online support engineers offer exceptional value due to the fact that they have the practical background and the advanced technology to solve most information system issues rapidly. This reduces direct expenses because service calls take up a smaller number of billable minutes. Remote support also eliminates the cost of sending an engineer to your location. Your organization saves even more in indirect costs by minimizing or eliminating system downtime and associated losses resulting from business disruption, upset clients, unproductive workers, and distracted executives.

Progent's billing policy for remote support is structured to stretch your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you owe just for the services that you receive. Unlike typical remote service firms, Progent requires no service activation fee or minimum fees. Progent's per-minute granularity and clean policy for billing do away with scenarios where speedy. minor solutions somehow end up as big invoices. Progent's skill at dealing with problems quickly results in your business spending less cash.

Progent's Online Technical Support Technologies
Over the years, Progent has fine tuned a collection of customized technologies and field-proven methodologies which permit the maximum degree of efficiency for online technical support and repair for small and midsize business IT networks. Progent provides protected VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN technology enables the staff of Progent's remote service group to access your network without compromising corporate security.

Progent's proprietary technical support reporting application keeps thorough histories of all support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the history of support rendered to every Progent client by every Progent engineer. This database of issues and fixes is organized as an easily retrievable internal database that enables Progent's online support professionals to share their knowledge with the whole team to ensure that the effectiveness of Progent's technical support improves over time. Progent's high-level certifications and close relationships with important vendors including Cisco and Microsoft make available other massive technical support knowledge bases and permit fast access to manufacturers' in-house product engineers with the result that Progent's online service specialists can determine optimal resolutions quickly.

Initiate Online UNIX/Linux, Solaris, or macOS and OS X Network Support from Progent
To access Progent's phone services in Brooklyn New York or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for IT help, visit Immediate Emergency Support.

Remote Network Support Services Provided by Progent
Progent's phone-based network support professionals offer credentials in a comprehensive array of technologies. This breadth of IT skills enables Progent's engineers to manage almost any emergency likely to take place in a small company information system. Credentials earned by Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional, CCDA and CCDP.

To provide assistance to businesses with multi-OS networks, Progent also provides access to consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.

Online technical services Offered by Progent to companies in Brooklyn include:

• UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX/Linux, Solaris, and macOS and OS X online consulting services cover a wide range of computer technology such as network infrastructure, messaging systems, network and operational security, UNIX/Linux and Windows integration, VMware technologies for server consolidation and simplified administration, and transitioning from older applications to current Microsoft Windows or Linux-powered environments. Progent's team-oriented approach to solving network issues enables quick escalation, if necessary, to consultants with appropriate expertise to handle complex situations. This accelerates repair of urgent problems, reduces lost productivity, and cuts support expense.

  Progent's UNIX/Linux support engineers can provide emergency remote assistance for troubleshooting anomalies affecting UNIX/Linux systems based on popular variants of UNIX including:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • SGI/Irix
  Important Linux platforms for which Progent offers expertise include:
  • RedHat
  • SUSE
  • Debian-GNU
  • Slackware

• Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
  The Cisco CCIE credential is the top recognition for network engineers, and indicates an individual's networking knowledge at the expert level. Cisco CCIEs can handle the most difficult problems occurring in network planning, deployment, management, security, and repair. Cisco CCIEs work with the highest priority with Cisco's in-house support staff in analyzing problems with Cisco IOS Software network management tools and developing alternate approaches or identifying program patches. CCIEs are an excellent cost-effectiveness because their depth of expertise allows them to find solutions for even the most complex problems rapidly. In common cases, less experienced consultants can wrestle for many hours or even days with identical tasks that a CCIE can resolve in minutes. Few consulting providers make Cisco CCIEs accessible to support small and mid-size companies. Progent can provide fast telephone contact with a Cisco-qualified CCIE so you can get immediate assistance for serious network infrastructure issues that are lowering worker efficiency but are beyond the experience of your ordinary computer support resources. Progent's CCIE engineers can tie into your network by means of the latest on-line troubleshooting tools in order to perform fast, secure, and economical diagnosis and repair. Progent's Cisco CCIEs offer expertise in all of Cisco's popular family of connectivity appliances including PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) products.

• Authorized Windows Experts
  Progent's Microsoft-certified remote support engineers can provide computer system problem solving and consulting support for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the assistance of consulting engineers who can assist you with a wide variety of platform support including Windows Server 2022 solution design and migration support, Windows Server 2019 expertise, Windows Server 2016 migration and cloud integration consulting, Windows Server 2012 R2 migration expertise, Windows Server 2008 R2 migration (help, assistance, MS Exchange Server 2019 integration, MS Exchange 2016 migration, Exchange Server 2013 consulting, Microsoft Exchange 2010 maintenance, SharePoint Server 2016 migration support, SharePoint 2019 design and deployment, Microsoft Teams expertise, Skype for Business Server migration support, Lync Server 2013 management and Microsoft Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 support, Systems Center Operations Manager system monitoring, Project Server planning, Small Business Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent also can deliver a wide range of online desktop support and troubleshooting services such as Microsoft Windows 11 migration support and designing and deploying Microsoft 365 cloud environments for Windows workstations.

• CISSP, ISSAP, and CISM Premier System Security Engineers
  Progent's qualified CISSP and ISSAP security engineers can provide a range of system protection services to enhance the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows network against attacks or help you to clean up rapidly following a serious breach. Security solutions offered by Progent cover thorough security evaluation using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; quick cleanup after malicious attacks; installing firewalls; designing secure techniques for off-site and mobile communication; protecting your messaging infrastructure against spam and DHA attacks; and offering round-the-clock proactive monitoring.

• Hybrid Cloud Integration
  Progent can provide advanced online consulting to help businesses of all sizes connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your IT team to design and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that utilize physical IT assets as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud integration services such as Microsoft 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than two decades of background providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.

• Help Desk Call Center Services
  Progent's Help Desk support alternatives for small and midsize businesses with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Call Center support services are a convenient solution for smaller companies who lack the money or time to support an in-house Help Desk Call Center but who need quick access to a dependable Call Center with proficient telephone support plus the technical depth to escalate complex problems to high-level engineers.

  Progent's shared Help Desk services allow your business to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution built around the top PSA tool for handling end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.

  Progent's Help Desk consulting services can assist you in building an efficient new Call Center or improving your established one, evaluating or modifying Help Desk software products to meet the special requirements of your corporation, or adding temporary online personnel to work with your internal Help Desk Call Center resources to deal with high-demand situations such as software migrations, mass updates, or rolling out brand new applications.

  Progent's Call Center staff of experienced information technology professionals gives your customers in Brooklyn New York immediate assistance from a dependable network service group with years of experience delivering phone consulting and online diagnostics for IT systems that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk Call Center recognition as a crucial driver of business efficiency, and Progent's target is to fix rather than just document IT issues.

• Applications Support: Training, Customization, and Problem Solving
  Progent's Applications Experts staff provides online and in-depth consulting expertise and training in key application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting, customization, and education for popular Microsoft business applications including CRM, Microsoft Office Project, MS Word, and MS Office Excel. For more concerning Progent's consulting, custom development, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.

  Progent's Apple Mac consultants can nurture the artistic facets of Macintosh environments by delivering phone-based consulting support and training in graphics, audio, and motion video. Progent's consultants offer expertise in a large selection of Macintosh programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with common procedures such as scanning or digitizing audio/video or putting together an audio/video post production facility.

  Online Network Monitoring Support
  Progent offers businesses in Brooklyn New York remote computer system monitoring support centered around Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to accommodate your environment so that your computer support is proactive rather than reactive. By detecting looming problems before they expand into network outages, system monitoring can minimize stressful and costly information system breakdowns. Progent can also utilize system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or systems that incorporate multiple platforms.

New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.