For small businesses located in Brooklyn or anywhere in New York, Progent offers support for information systems based on UNIX or Linux or for networks that include a combination of UNIX and Windows technology. Progent has provided online support to companies in every state in the U.S. (Refer to Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE network specialists for challenging connectivity problems, plus the assistance of CISSP and CISM-accredited security consultants to handle high-level security design and disaster recovery preparedness.
Progent's remote support engineers represent exceptional leverage due to the fact that they are equipped with the real-world experience and the sophisticated tools to resolve the majority of network problems rapidly. This lowers immediate costs since solutions take up a smaller number of billable minutes. Online help also eliminates the expense of dispatching a consultant to your site. Your organization benefits additionally in incidental expenses by reducing or avoiding system downtime and related costs stemming from business disruption, disgruntled clients, idle workers, and de-focused executives.
Progent's pricing policy for online support is designed to maximize the impact of your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you owe just for the support that you receive. Unlike typical remote support firms, Progent requires no service activation surcharge or minimum payments. Progent's one-minute billing unit and simple policy for billing save you from scenarios where fast fixes somehow turn into big tabs. Progent's skill at solving technical issues efficiently translates into your business spending less money.
Progent's Online Support Tools
Over time, Progent has refined an arsenal of optimized tools and field-tested processes that allow the highest level of efficiency for remote engineering help and repair for small business information networks. Progent offers protected VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN technology enables the engineers of Progent's online support team to communicate with your network without breaching system security.
Progent's sophisticated customer support database system includes comprehensive histories for the service that Progent's clients have been provided. Progent's authorized engineers have the benefit of the details of all help delivered to each client by any engineer. This database of problems and fixes is stored as an easily searchable internal knowledge base that allows Progent's remote technical professionals to share their experiences company-wide to ensure that the efficiency of Progent's support services grows daily. Progent's high-level certifications and close associations with important technology companies such as Cisco and Microsoft permit access to other massive technical support knowledge bases and permit quick response from manufacturers' in-house support staff so Progent's remote service specialists are able to arrive at the most efficient resolutions in the least time.
Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's remote services in Brooklyn or anywhere in New York or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for IT help, go to Immediate Emergency Support.
Remote Network Support Services Offered Progent
Progent's online support experts offer credentials in an extensive array of disciplines. This wide range of technical skills permits Progent's engineers to handle almost any crisis that may crop up in a small company network. Certifications awarded to Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to companies with mixed-operating system environments, Progent also provides the services of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional consultants.
Remote technical services available from Progent to companies in Brooklyn and anywhere in the state of New York include:
Additional Consulting Programs Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based consulting services address a broad array of computer technology including network infrastructure, messaging solutions, network and process security, UNIX and Microsoft Windows integration, virtual server technologies for server consolidation and easy administration, and transitioning from legacy systems to the latest MS Windows or Linux-based solutions. Progent's group-oriented methodology for solving network issues enables fast escalation, if necessary, to consultants with appropriate expertise to tackle complex scenarios. This accelerates repair of critical problems, reduces network downtime, and lowers support costs.
Progent's UNIX and Linux consultants can provide emergency online assistance for troubleshooting problems within UNIX/Linux systems based on popular variants of UNIX such as:
Major Linux platforms for which Progent can provide expertise include:
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure engineers, and certifies a person's technical knowledge at the master level. Cisco CCIEs know how to deal with even the most complex problems associated with network infrastructure design, installation, maintenance, security, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's internal engineers in isolating anomalies with Cisco IOS Software network administration utilities and coming up with alternate approaches or locating program updates. CCIEs represent an excellent value since their depth of expertise permits them to fix the most difficult problems rapidly. In many instances, less seasoned consultants can struggle for hours or days with identical tasks that a CCIE can fix in minutes.
Few support firms make Cisco CCIEs available to assist small and medium sized companies. Progent can provide quick phone contact with a CCIE so you can receive urgent help for severe network issues that are crippling business productivity but are outside the comfort zone of your ordinary computer support group or consultant. Progent's CCIE engineers can communicate with your environment by means of the latest on-line troubleshooting technology to perform quick, secure, and affordable analysis and repair.
Progent's CCIEs can provide consulting for all of Cisco's top-selling selection of connectivity products including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and IS routers, wireless access points, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network products.
Certified MS Windows Support
Progent's Microsoft-premier remote support experts offer computer repair and IT support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your business the assistance of support professionals who can assist you with a broad variety of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange Server 2019 deployment,
MS Exchange 2016 planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid integration support,
SharePoint Server 2019 planning and deployment,
Skype for Business Server migration consulting, Microsoft Lync Server integration and Microsoft Communications Server upgrade, Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Server Online planning,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a full array of online desktop consulting and support services such as Windows 7 migration support, upgrading to 64-bit workstation software, integrating Office 2010, and streamlining Business Desktop Deployment.
CISM and CISSP Certified System Security Experts
Progent's qualified CISM and CISSP security engineers can provide a range of security solutions to bolster the immunity of your UNIX/Linux, Solaris, Mac or Windows environment against internal or external threats or assist you to recuperate quickly after a serious breach. Security support services offered by Progent cover comprehensive security audits utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; quick recovery from virus and worm attacks; configuring firewalls; designing safe techniques for remote and mobile access; protecting your messaging infrastructure against viruses, spam and DHA attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote consulting support to help businesses of all sizes integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that combine physical IT assets as well as cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud migration support services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of background providing high-level consulting services online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent offers the services of seasoned online consulting professionals for special IT projects that small companies often need. Billing charges for ongoing consulting tasks are set according to the level of expertise of the engineers involved. Progent's background in these special fields of information technology allows customers to execute major initiatives within budget and on schedule. Progent's special online engineering solutions include:
How Your Brooklyn Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Services
Progent's Call Center programs for small and midsize organizations with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Standard Call Center services are ideal for small businesses who lack the money or time to create an in-house Call Center but who need fast response from an efficient Help Desk Call Center with professional phone assistance as well as the in-depth expertise to escalate complex problems to advanced engineers.
Progentís Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your IT team and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution based on the top PSA platform for handling service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk Call Center consulting services can support you in building an efficient new Help Desk Call Center or enhancing your current organization, evaluating or modifying Help Desk software to address the particular requirements of your corporation, or providing temporary online personnel to work with your existing Help Desk team to deal with unusually busy events like software migrations, mass upgrades, or installing new business software.
Progent's Call Center staff of experienced network professionals provides your clients in Brooklyn or anywhere in the state of New York immediate communication with a large network service resource with extensive experience offering phone consulting and remote troubleshooting for IT systems that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk Call Center perception as a major driver of company efficiency, and Progent's aim is to fix and not simply document IT issues.
Business Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting Group offers phone-based advanced consulting support and education in specific application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, programming, and education for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Word, and Excel. To read more information on Progent's expertise, custom development, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.
Progent's Apple Mac consultants can support the artistic facets of Mac systems by offering remote consulting services and education in imaging, audio, and motion video. Progent's support professionals offer assistance in a large selection of Apple Mac programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with special projects like scanning or digitizing audio/video or building an audio/video post production facility.
Online Network and Server Monitoring Support
Progent can provide companies in Brooklyn, or anywhere in the state of New York, remote network and server monitoring support powered by MS Operations Manager network monitoring, adapted by Progent for your environment so that your network maintenance is proactive rather than reactive. By anticipating potential issues before they result in full-scale emergencies, remote monitoring can head off disruptive and expensive service breakdowns. Progent can also utilize system monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or environments that incorporate a mix of operating systems.
To get in touch with Progent about urgent remote expertise with UNIX/Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or go to Contact Progent.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||317 George Street, 3rd Floor
New Brunswick, NJ 08901
||Edison Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||2 University Plaza, Suite 100
Hackensack, NJ 07601
||Saddle Brook Network Support Services
||243 Tresser Boulevard, Penthouse
Stamford, CT 06901
||Stamford Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services