For small and midsize companies in Brooklyn New York, Progent offers help for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX and Windows platforms. Progent has provided remote support to businesses in every state in the United States. (Refer to Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for complex infrastructure issues, plus the services of CISSP and CISM-certified security consultants to handle advanced security architecture and business continuity preparedness.
Progent's remote technical support engineers represent exceptional value because they have the practical background and the advanced tools to solve most information system issues quickly. This lowers immediate costs since service calls take up fewer billable minutes. Online help also avoids the expense of dispatching an engineer to your site. Your organization saves additionally with incidental expenses by reducing or avoiding network outages and related costs due to business disruption, upset customers and vendors, idle employees, and de-focused executives.
Progent's billing model for remote help is designed to get the most out of your IT service investment. Progent charges by the minute for phone consulting, so you pay only for the services that you receive. In contrast to typical online support firms, Progent imposes no service activation fee or minimum job duration. Progent's per-minute billing unit and simple model for pricing avoid situations where quick repairs somehow turn into major invoices. Progent's penchant for dealing with technical issues efficiently results in your business spending less money.
Progent's Remote Technical Support Tools
Through years of experience, Progent has fine tuned a set of optimized technologies and field-tested processes which allow the highest level of efficiency for online help and repair for small business information systems. Progent offers safe VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN access enables the engineers of Progent's online support team to link to your computer system remotely without violating corporate security.
Progent's powerful technical support reporting application maintains extensive histories describing the service that Progent's clients have received. Progent's authorized consultants have the benefit of the records of all help rendered to each customer by any engineer. This archive of problems and solutions is stored as a readily exploitable support knowledge base that allows Progent's online technical engineers to share their knowledge with the whole team to ensure that the effectiveness of Progent's support improves over time. Progent's high-level accreditations and working associations with key industry leaders such as Cisco and Microsoft permit access to other massive technical databases and permit fast response from manufacturers' in-house product engineers with the result that Progent's remote consulting specialists are able to find the most efficient resolutions quickly.
Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's phone services in Brooklyn New York or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for IT support, go to Immediate Emergency Support.
Phone-based Network Support Services Available from Progent
Progent's online technical support professionals possess certified skills in an extensive set of technologies. This broad scope of capability allows Progent's consultants to handle almost any crisis likely to occur in a small or midsize business network. Certificates awarded to Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To support businesses with multi-platform networks, Progent also provides the services of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.
Remote technical support services provided by Progent to customers in Brooklyn include:
Special Support Services Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services cover a wide spectrum of information technology such as network architecture, email solutions, network and process security, UNIX and Windows coexistence, virtual server products for server economization and easy management, and migration from legacy systems to the latest Microsoft Windows or Linux environments. Progent's team-oriented approach to resolving network issues promotes quick escalation, when required, to engineers with appropriate experience to tackle complex scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX and Linux consultants can offer emergency phone-based help for troubleshooting problems affecting UNIX/Linux systems powered by popular derivatives of UNIX including:
Important Linux platforms for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier recognition for network infrastructure consultants, and indicates a person's networking skills at the master level. Cisco qualified CCIEs can handle even the most complex challenges surrounding network design, installation, maintenance, protection, and troubleshooting. Cisco CCIEs work on a privileged basis with Cisco's internal product support engineers in isolating problems with IOS network management tools and developing workarounds or identifying program updates. Cisco CCIEs represent an excellent value since their broad experience allows them to solve the most difficult problems quickly. In many instances, less experienced consultants can struggle for hours or days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes.
Few consulting providers make Cisco-qualified CCIEs available to assist small and mid-size companies. Progent offers quick phone access to a CCIE so your company can receive urgent support for complex network infrastructure issues that are lowering worker productivity but are beyond the experience of your local network service personnel. Progent's Cisco CCIE consultants can communicate with your environment using sophisticated on-line support tools in order to perform fast, safe, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's top-selling selection of infrastructure products including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst family switches, as well as VPN products.
Certified Microsoft Windows Support
Progent's Microsoft-certified remote service professionals can deliver network troubleshooting and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can help your company with a wide range of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint Server 2016 migration support,
SharePoint Server 2019 planning and deployment, Microsoft Teams consulting, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management and Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Server Online planning,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a full range of remote desktop support services such as Microsoft Windows 7 migration support, moving to 64-bit desktop software, integrating Microsoft Office 2010, and automating workstation deployment.
CISSP and ISSAP Certified System Security Specialists
Progent's qualified CISM and CISSP security engineers offer a range of security services that can improve the defenses of your UNIX, Linux, Solaris, Apple Mac or Windows network against attacks or assist your company to recover quickly after a damaging breach. Security services offered by Progent include: comprehensive security audits using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick recuperation from virus and worm attacks; integrating firewalls; building safe mechanisms for remote and mobile communication; securing your messaging infrastructure against viruses, spam and DHA attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers expert remote consulting support to help companies of any size connect their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that seamlessly combine on-premises IT assets along with public cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a range of cloud integration services that include Office 365 integration with on-premises Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of experience delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent can provide the skills of seasoned remote consulting professionals for special IT projects that small companies often need. Billing rates for longer-term consulting tasks are set according to the level of expertise of the consultants required. Progent's background in these special areas of computer technology enables customers to execute major initiatives economically and on time. Progent's project-based remote consulting services include:
How Your Brooklyn New York Business Can Contact Progent's Remote Support Experts
Help Desk Call Center Services
Progent's Help Desk Call Center support alternatives for small and midsize companies with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk support services are ideal for small organizations who don't have the budget to build and maintain an internal Help Desk Call Center but who require quick communication with a dependable Help Desk with proficient phone support as well as the technical depth to escalate the most challenging tasks to high-level engineers.
Progentís Co-managed Help Desk services allow your IT organization to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution built around the top professional services automation platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Call Center consulting expertise can assist you in building an efficient new Help Desk Call Center or revamping your existing organization, evaluating or enhancing Help Desk software to meet the particular needs of your company, or adding occasional online personnel to reinforce your in-house Help Desk Call Center group to handle high-demand situations like software migrations, mass upgrades, or rolling out new applications.
Progent's Help Desk Call Center staff of experienced information technology experts gives your customers in Brooklyn New York quick contact with a dependable support resource with years of background delivering telephone-based support and remote troubleshooting for computer environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Call Center perception as a key driver of business efficiency, and Progent's intent is to solve instead of merely track IT issues.
Business Applications Support: Education, Programming, and Troubleshooting
Progent's Applications Experts Group offers remote and in-depth engineering expertise and education in key application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, programming, and training for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, MS Word, and MS Excel. To learn more on Progent's consulting, customization, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Progent's Apple Mac experts can promote the imaginative aspect of Macintosh environments by delivering phone-based help services and training in imaging, sound, and motion video. Progent's consultants can provide assistance in a range of Apple Mac creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with common jobs like scanning or digitizing audio/video or configuring an audio/video post production studio.
Online Network Monitoring Services
Progent can provide businesses in Brooklyn New York remote computer system monitoring support based on Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to fit your business so that your network maintenance is proactive rather than reactive. By anticipating looming problems before they grow into network outages, proactive monitoring can avoid disruptive and costly network failures. Progent can also use network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows systems, or systems based on a variety of operating systems.
To get in touch with Progent about urgent online support with UNIX, Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or see Contact Progent.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services