UNIX and Linux Support

For small and midsize companies located in Brooklyn New York, Progent provides support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX and Windows platforms. Progent has provided online troubleshooting to businesses in every state in the U.S. (Refer to Progent's client testimonials). Progent also offers the consultation Cisco CCIE-certified engineers for challenging connectivity problems, as well as the assistance of CISSP and CISM-accredited security engineers to help with high-level security architecture and business continuity planning.

Progent's remote support engineers offer excellent leverage due to the fact that they are equipped with the practical background and the advanced tools to resolve the majority of information system issues quickly. This reduces direct costs because service calls take up fewer chargeable minutes. Remote help also avoids the cost of dispatching an engineer to your office. Your organization saves additionally with indirect expenses by reducing or eliminating system downtime and related costs stemming from business disruption, disgruntled clients, idle workers, and distracted executives.

Progent's pricing model for online support is designed to stretch your IT service dollar. Progent charges by the minute for telephone-based assistance, so you owe only for the services that you receive. Unlike many online support organizations, Progent requires no startup surcharge or minimum fees. Progent's per-minute billing unit and clean model for pricing do away with situations where quick repairs manage to end up as large bills. Progent's penchant for handling problems quickly results in your company spending less cash.

Progent's Remote Service Tools
Over time, Progent has fine tuned a collection of optimized technologies and field-proven methodologies which ensure the maximum degree of effectiveness for remote help and troubleshooting for small and midsize business computer systems. Progent provides protected VPN support for gateways from multiple leading vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN technology allows the engineers of Progent's Technical Response Center to link to your computer system without compromising network security.

Progent's powerful service database application includes comprehensive histories of the support that Progent's customers have received. Progent's team engineers have access to the details of support delivered to every Progent client by any consultant. This history of issues and solutions is structured as a quickly searchable support knowledge base that enables Progent's remote technical professionals to share their knowledge company-wide to ensure that the efficiency of Progent's support grows daily. Progent's high-level certifications and close relationships with important technology companies including Cisco and Microsoft make available other massive support databases and permit quick access to manufacturers' internal engineering staff with the result that Progent's remote consulting experts can determine the best resolutions in the least time.

Get Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To access Progent's phone services in Brooklyn New York or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for network support, go to Immediate Urgent Support.

Remote Technical Services Offered Progent
Progent's remote network support experts offer certified skills in a comprehensive array of products and technologies. This wide range of technical skills allows Progent's consultants to manage practically any crisis that may take place in a small business network. Certificates awarded to Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, CCVP, CCDA and CCDP.

To help clients with multi-OS networks, Progent also offers the services of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.

Online support services Offered by Progent to clients in Brooklyn include:

• UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online consulting services address a broad array of computer technology including system architecture, email systems, system and operational security, UNIX/Linux and Windows integration, VMware technologies for server consolidation and easy management, and transitioning from legacy applications to the latest Windows or Linux environments. Progent's group-based methodology for resolving network issues enables quick escalation, when required, to consultants with appropriate experience to tackle complex situations. This accelerates repair of urgent problems, reduces lost productivity, and lowers support expense.

  Progent's UNIX and Linux support engineers can provide urgent online help for analyzing problems within UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as:

  • macOS and OS X
  • Sun Solaris
  • IBM AIX OS
  • HP-UX
  • BSD
  • SCO
  • Silicon Graphics IRIX (SGI/IRIX)
  Major Linux variants for which Progent offers expertise include:
  • RedHat
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware

• Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
  The Cisco CCIE credential is the top recognition for network infrastructure consultants, and validates a consultant's technical skills at the master level. Cisco CCIEs can deal with even the most intractable challenges associated with network infrastructure planning, integration, management, security, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house support staff in isolating anomalies with IOS Software network administration tools and developing workarounds or identifying software updates. Cisco qualified CCIEs provide excellent value because their deep experience permits them to solve the most difficult problems rapidly. In typical cases, less qualified engineers can struggle for many hours or even days with identical tasks that a Cisco-qualified CCIE can fix in minutes. Few service firms make CCIEs available to assist small and mid-size companies. Progent offers quick phone contact with a Cisco CCIE so you can get timely assistance for severe network problems that are crippling worker efficiency but are outside the comfort zone of your local network service resources. Progent's Cisco-qualified CCIE support experts can interface to your network via sophisticated on-line support technology in order to perform quick, secure, and affordable diagnosis and repair. Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's industry-leading family of connectivity products such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected broadband and IS routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network (VPN) products.

• Authorized MS Windows Expertise
  Progent's Microsoft-expert online support engineers can deliver network troubleshooting and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can assist your company with a broad variety of technology support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, MS Exchange 2019 planning and configuration, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 monitoring and support, SharePoint 2016 migration and hybrid deployment consulting, SharePoint 2019 design and deployment, Microsoft Teams migration expertise, Skype for Business migration support, Microsoft Lync Server integration and Office Communications Server upgrade, Microsoft Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager system monitoring and reporting, Project Server and Server Online training, Small Business Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent in addition offers a broad range of online PC desktop support services such as Microsoft Windows 7 migration support, moving to 64-bit workstation applications, integrating Office 2010, and streamlining Business Desktop Deployment.

• CISM and CISSP Premier System Security Experts
  Progent's accredited CISSP and ISSAP network security consultants can provide a range of security solutions that can bolster the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against assaults or help your business to clean up quickly after a serious penetration. Security consulting services available from Progent include: thorough security evaluation utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; rapid recovery from virus and worm assaults; setting up firewalls; designing safe mechanisms for off-site and mobile access; defending your email system from spam and DHA attacks; and managing round-the-clock network monitoring.

• Hybrid Cloud Integration
  Progent can provide expert remote support to help organizations of any size connect their networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid topologies that combine local resources along with public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of cloud integration support services such as Microsoft 365 Exchange Online integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of experience providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.

• Help Desk Expertise
  Progent's Call Center support alternatives for small and midsize organizations with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Call Center support services are designed for smaller businesses who don't have the resources to create an internal Help Desk but who need quick response from an effective Help Desk with professional phone assistance as well as the available expertise to escalate complex problems to high-level consultants.

  Progent's shared Help Desk services make it possible for your IT organization to split the load for Help Desk services transparently between your IT team and Progent's large roster of veteran technical support technicians and subject matter experts. Progent's shared Help Desk service is an advanced service desk solution based on the top professional services automation platform for managing service requests, ticket lifecycle, ownership, progress tracking, and metrics.

  Progent's Help Desk consulting support can support you in establishing an effective new Call Center or improving your current organization, evaluating or modifying Call Center software to address the special requirements of your corporation, or providing temporary online personnel to supplement your existing Call Center group to deal with high-demand situations such as software transitions, major updates, or installing new applications.

  Progent's Help Desk Call Center team of seasoned network professionals offers your customers in Brooklyn New York quick contact with an efficient network service resource with extensive background providing telephone-based support and remote repair service for computer environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk recognition as a key driver of business productivity, and Progent's intent is to fix rather than just record network problems.

• Applications Support: Education, Customization, and Integration
  Progent's Applications Experts staff provides phone-based professional consulting expertise and education in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting expertise, customization, and education for familiar Microsoft applications including CRM, MS Project, Office Word, and Microsoft Office Excel. To read more on Progent's consulting, customization, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.

  Progent's Mac professionals can support the artistic components of Mac environments by delivering phone-based help services and training in graphics, sound, and motion video. Progent's support professionals offer help in a range of Macintosh applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with common procedures such as scanning or digitizing audio/video or integrating an audio/video production facility.

  Remote Network Monitoring Support
  Progent offers businesses in Brooklyn New York online network monitoring support based on MS Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to accommodate your business so your computer maintenance is proactive rather than reactive. By spotting looming problems before they evolve into downtime, proactive monitoring can minimize disruptive and expensive information system crises. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or systems powered by multiple operating systems.

New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.