UNIX, Linux, Solaris, and Apple Mac OS X Consulting

For small companies in Brooklyn New York, Progent provides help for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft technology. Progent has provided online support to businesses in every state in the U.S. (Refer to Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for challenging connectivity problems, as well as the assistance of CISA and CISM-accredited security consultants to handle high-level security architecture and business continuity planning.

Progent's remote technical support services represent excellent value due to the fact that they are equipped with the real-world experience and the advanced tools to solve most network issues quickly. This reduces immediate costs because service calls accumulate fewer chargeable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your office. Your company benefits even more in incidental costs by reducing or avoiding system outages and related costs resulting from business discontinuity, upset clients, idle workers, and distracted management.

Progent's pricing model for remote support is structured to get the most out of your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are billed only for the services that you receive. Unlike many online support firms, Progent asks for no service activation charge or minimum fees. Progent's one-minute granularity and clean policy for billing do away with situations where speedy. minor repairs manage to end up as large bills. Progent's penchant for handling technical issues quickly results in your business spending less money.

Progent's Remote Technical Support Technologies
Over the years, Progent has developed an arsenal of customized tools and field-tested methodologies which allow the highest degree of efficiency for remote technical support and repair for small and midsize company IT networks. Progent offers protected Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN connectivity permits the experts of Progent's Technical Response Center to link to your system remotely without compromising corporate security.

Progent's sophisticated technical support reporting system stores extensive documentation of the service that Progent's clients have been provided. Progent's staff service personnel have access to the details of assistance delivered to every client by any consultant. This history of problems and repairs is structured as a conveniently retrievable internal knowledge base that allows Progent's remote support engineers to share their experiences with the whole team to ensure that the effectiveness of Progent's support services improves daily. Progent's high-level accreditations and working relationships with key vendors including Cisco and Microsoft make available other extensive technical support knowledge bases and allow quick access to manufacturers' internal support staff with the result that Progent's remote consulting experts can determine the best solutions in the least time.

Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's remote services in Brooklyn New York or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Urgent Support.

Remote Support Services Available from Progent
Progent's phone-based technical service engineers possess advanced credentials in an extensive array of technologies. This broad range of capability enables Progent's consultants to resolve virtually any emergency that may crop up in a small or midsize business information system. Certifications awarded to Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.

To support customers with multi-OS environments, Progent also offers the services of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.

Remote support available from Progent to small businesses in Brooklyn include:

• UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online support services address a wide spectrum of information technology including network infrastructure, messaging systems, network and process security, UNIX and Microsoft Windows coexistence, virtual server products for server hardware consolidation and easy management, and migration from older applications to current Microsoft Windows or Linux-powered environments. Progent's group-based methodology for solving technical problems promotes fast escalation, when required, to consultants with task-relevant experience to tackle challenging scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and lowers support costs.

  Progent's UNIX/Linux consultants can offer emergency online assistance for diagnosing problems within UNIX/Linux systems based on popular derivatives of UNIX including:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO
  • Silicon Graphics IRIX
  Major Linux versions for which Progent can provide expert support include:
  • RedHat
  • SUSE Linux
  • Debian-GNU
  • Slackware Linux

• Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
  The Cisco CCIE certification is the highest accreditation for network consultants, and validates a consultant's network technology skills at the expert level. Cisco qualified CCIEs can resolve even the most complex issues surrounding network planning, integration, management, security, and repair. Cisco CCIEs operate closely with Cisco's internal engineers in analyzing anomalies with IOS Software network administration utilities and coming up with alternate approaches or locating program patches. CCIEs are an exceptional cost-effectiveness since their deep expertise enables them to find solutions for the most difficult problems rapidly. In common instances, less experienced consultants can struggle for hours or even days with identical tasks that a CCIE can fix in a few minutes. Few service firms make CCIEs available to support small and mid-size companies. Progent can provide fast telephone contact with a CCIE so you can get immediate support for serious network infrastructure issues that are crippling worker productivity but are beyond the scope of your regular IT maintenance resources. Progent's CCIE support experts can connect to your computer system using state-of-the-art on-line troubleshooting technology to provide quick, secure, and affordable analysis and repair. Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's top-selling family of infrastructure appliances including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst family switches, plus VPN solutions.

• Authorized MS Windows Experts
  Progent's Microsoft-certified online service experts offer computer problem solving and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can assist you with a broad variety of platform support including Windows Server 2022 solution design and migration support, Microsoft Windows Server 2019 expertise, Microsoft Windows Server 2016 migration support and hybrid cloud solutions, Windows Server 2012 R2 migration expertise, Windows Server 2008 upgrade (help, assistance, Microsoft Exchange Server 2019 integration, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 maintenance, SharePoint Server 2016 migration consulting services, SharePoint Server 2019 design and configuration, Microsoft Teams integration, Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration and Office Communications Server upgrade, Forefront TMG administration and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager network monitoring and reporting, Project Server planning, SBS Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent also offers a full range of online PC desktop services including Microsoft Windows 11 migration help and designing and implementing Microsoft 365 cloud solutions for Windows workstations.

• CISSP and ISSAP Certified System Security Engineers
  Progent's accredited CISSP, ISSAP, and CISM security engineers offer a variety of system protection services that can enhance the immunity of your UNIX/Linux, Sun Solaris, Mac or Windows network against internal or external threats or help you to recuperate quickly following a damaging breach. Security support services offered by Progent include: in depth network security analysis using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; fast cleanup after virus and worm assaults; installing firewalls; building safe techniques for off-site and mobile communication; guarding your messaging system from spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.

• Hybrid Cloud Solutions
  Progent offers advanced online consulting services to help organizations of all sizes connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid topologies that seamlessly combine local resources as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud integration support services that include Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration expertise. Progent has over 20 years of background providing high-level consulting support remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.

• Help Desk Call Center Support
  Progent's Help Desk service options for small companies with environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk services are ideal for smaller organizations who don't have the money or time to support an internal Call Center but who require fast communication with a reliable Call Center with professional telephone support as well as the available expertise to escalate the most challenging trouble tickets to advanced engineers.

  Progent's Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution based on the top professional services automation (PSA) platform for managing service requests, ticketing, ownership, progress tracking, and reporting.

  Progent's Help Desk Call Center consulting services can aid you in establishing an efficient new Help Desk or enhancing your existing one, identifying or enhancing Help Desk software to handle the special needs of your corporation, or adding occasional online personnel to reinforce your in-house Call Center resources during demanding situations like software transitions, major upgrades, or installing new applications.

  Progent's Help Desk Call Center team of seasoned information technology experts provides your workers in Brooklyn New York instant assistance from a reliable support group with extensive experience delivering telephone-based support and remote troubleshooting for networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk Call Center perception as a key enabler of company productivity, and Progent's policy is to resolve instead of merely annotate IT problems.

• Business Applications Support: Training, Customization, and Troubleshooting
  Progent's Applications Consulting Team can supply phone-based advanced consulting expertise and training in key application areas that include ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and training for popular Microsoft business applications such as Microsoft CRM, Microsoft Project, Office Word, and Microsoft Excel. To find out additional information about Progent's expertise, custom development, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.

  Progent's Apple Mac experts can promote the imaginative elements of Mac systems by providing remote consulting services and education in imaging, audio, and video. Progent's support professionals can provide help in a variety of Macintosh programs such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with common jobs such as capturing or digitizing audio/video or setting up an audio/video post production facility.

  Remote Network and Server Monitoring Support
  Progent offers companies in Brooklyn New York online computer system monitoring support centered around MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your environment so your network maintenance is proactive rather than reactive. By detecting emerging trouble spots before they cause downtime, remote monitoring can minimize disruptive and expensive information system breakdowns. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or networks based on a mix of platforms.

New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.