For small companies in Brooklyn New York, Progent provides help for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft technology. Progent has provided online support to businesses in every state in the U.S. (Refer to Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for challenging connectivity problems, as well as the assistance of CISA and CISM-accredited security consultants to handle high-level security architecture and business continuity planning.
Progent's remote technical support services represent excellent value due to the fact that they are equipped with the real-world experience and the advanced tools to solve most network issues quickly. This reduces immediate costs because service calls accumulate fewer chargeable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your office. Your company benefits even more in incidental costs by reducing or avoiding system outages and related costs resulting from business discontinuity, upset clients, idle workers, and distracted management.
Progent's pricing model for remote support is structured to get the most out of your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are billed only for the services that you receive. Unlike many online support firms, Progent asks for no service activation charge or minimum fees. Progent's one-minute granularity and clean policy for billing do away with situations where speedy. minor repairs manage to end up as large bills. Progent's penchant for handling technical issues quickly results in your business spending less money.
Progent's Remote Technical Support Technologies
Over the years, Progent has developed an arsenal of customized tools and field-tested methodologies which allow the highest degree of efficiency for remote technical support and repair for small and midsize company IT networks. Progent offers protected Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN connectivity permits the experts of Progent's Technical Response Center to link to your system remotely without compromising corporate security.
Progent's sophisticated technical support reporting system stores extensive documentation of the service that Progent's clients have been provided. Progent's staff service personnel have access to the details of assistance delivered to every client by any consultant. This history of problems and repairs is structured as a conveniently retrievable internal knowledge base that allows Progent's remote support engineers to share their experiences with the whole team to ensure that the effectiveness of Progent's support services improves daily. Progent's high-level accreditations and working relationships with key vendors including Cisco and Microsoft make available other extensive technical support knowledge bases and allow quick access to manufacturers' internal support staff with the result that Progent's remote consulting experts can determine the best solutions in the least time.
Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's remote services in Brooklyn New York or to find out more about Progent's online support options, call Progent at
Remote Support Services Available from Progent
Progent's phone-based technical service engineers possess advanced credentials in an extensive array of technologies. This broad range of capability enables Progent's consultants to resolve virtually any emergency that may crop up in a small or midsize business information system. Certifications awarded to Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To support customers with multi-OS environments, Progent also offers the services of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote support available from Progent to small businesses in Brooklyn include:
Progent's UNIX/Linux consultants can offer emergency online assistance for diagnosing problems within UNIX/Linux systems based on popular derivatives of UNIX including:
Progent also offers a full range of online PC desktop services including Microsoft Windows 11 migration help and designing and implementing Microsoft 365 cloud solutions for Windows workstations.
Progent's Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution based on the top professional services automation (PSA) platform for managing service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk Call Center consulting services can aid you in establishing an efficient new Help Desk or enhancing your existing one, identifying or enhancing Help Desk software to handle the special needs of your corporation, or adding occasional online personnel to reinforce your in-house Call Center resources during demanding situations like software transitions, major upgrades, or installing new applications.
Progent's Help Desk Call Center team of seasoned information technology experts provides your workers in Brooklyn New York instant assistance from a reliable support group with extensive experience delivering telephone-based support and remote troubleshooting for networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk Call Center perception as a key enabler of company productivity, and Progent's policy is to resolve instead of merely annotate IT problems.
Progent's Apple Mac experts can promote the imaginative elements of Mac systems by providing remote consulting services and education in imaging, audio, and video. Progent's support professionals can provide help in a variety of Macintosh programs such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with common jobs such as capturing or digitizing audio/video or setting up an audio/video post production facility.
Remote Network and Server Monitoring Support
Progent offers companies in Brooklyn New York online computer system monitoring support centered around MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your environment so your network maintenance is proactive rather than reactive. By detecting emerging trouble spots before they cause downtime, remote monitoring can minimize disruptive and expensive information system breakdowns. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or networks based on a mix of platforms.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
City | Address | Phone | Link |
Brooklyn | Flatbush Avenue Executive Center, 495 Flatbush Avenue Brooklyn, NY 11225 United States |
(917) 781-0096 | Brooklyn Network Support Services |
Edison | 3001 Woodbridge Avenue Edison, NJ 08837 United States |
(973) 939-0035 | Edison Network Support Services |
Jersey City | 111 Town Square Place, Suite 1203 Jersey City, NJ 07302 United States |
(201) 839-3400 | Jersey City Network Support Services |
Lower Manhattan | 30 Broad St, 23rd Floor New York City, NY 10004 United States |
(646) 969-5696 | Lower Manhattan Network Support Services |
Midtown Manhattan | 420 Lexington Ave New York City, NY 10170 United States |
(646) 727-4666 | Midtown Manhattan Network Support Services |
Newark | 146-B Ferry Street Newark, NJ 07105 United States |
(862) 373-1253 | Newark Network Support Services |
Parsippany | 181 New Road, Suite 304 Parsippany, NJ 07054 United States |
(973) 939-0009 | Parsippany Network Support Services |
Saddle Brook | Park 80 West Saddle Brook, NJ 07663 United States |
(562) 583-3336 | Saddle Brook Network Support Services |
Uniondale | 405 RXR Plaza Uniondale, NY 11556 United States |
(224) 534-2088 | Uniondale Network Support Services |
Yonkers | 73 Market Street, 3rd Floor Yonkers, NY 10710 United States |
(914) 662-8006 | Yonkers Network Support Services |