UNIX, Linux, Sun Solaris, Mac OS X Consulting

For small businesses in Brooklyn New York, Progent provides support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX and Windows platforms. Progent has delivered remote troubleshooting to companies in every state in the U.S. (See Progent's customer testimonials). In addition, Progent can furnish the expertise of Cisco CCIE engineers for challenging connectivity issues, plus the assistance of CISA and CISSP-accredited security consultants to help with high-level security design and business continuity planning.

Progent's remote support engineers represent excellent leverage because they have the practical background and the advanced technology to solve the majority of information system issues quickly. Efficient support reduces direct costs since solutions require fewer chargeable consulting minutes. Online support also avoids the cost of dispatching a consultant to your location. Your organization saves additionally with indirect costs by minimizing or avoiding network downtime and associated losses resulting from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives.

Progent's billing policy for remote support is structured to maximize the impact of your network support dollar. Progent bills by the minute for phone assistance, so you are invoiced only for the services that you actually get. Unlike many online service firms, Progent requires no service activation surcharge or minimum fees. Progent's one-minute granularity and simple model for billing avoid situations where quick repairs somehow turn into substantial bills. Progent's skill at handling problems quickly results in your company saving cash.

Progent's Online Service Tools
Over time, Progent has refined a collection of customized tools and proven processes which permit the highest degree of effectiveness for remote help and troubleshooting for small business IT systems. Progent provides secure VPN support for gateways from multiple leading sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN technology permits the engineers of Progent's Technical Response Center to interface to your computer system remotely without breaching network security.

Progent's advanced technical support reporting system stores detailed histories for the service that Progent's clients have received. Progent's staff engineers have access to the specifics of assistance rendered to each customer by every engineer. This history of issues and resolutions is organized as a readily searchable internal database that allows Progent's online technical experts to communicate their knowledge company-wide to make sure that the efficiency of Progent's support services improves over time. Progent's advanced accreditations and close associations with key vendors such as Cisco and Microsoft make available other massive support knowledge bases and permit priority access to vendors' in-house engineering staff with the result that Progent's online service experts can come up with the best resolutions in the least time.

Start Receiving Online UNIX/Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's phone services in Brooklyn New York or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Emergency Support.

Remote Network Support Services Offered Progent
Progent's phone-based consulting engineers have advanced credentials in a comprehensive array of products and technologies. This broad range of capability permits Progent's consultants to address virtually any emergency likely to occur in a small or midsize company information system. Certifications awarded to Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional (CCVP), and Design Associate.

To support companies with mixed-operating system environments, Progent also provides the support of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional engineers.

Phone-based technical services provided by Progent to small businesses in Brooklyn include:

• UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online consulting services cover a broad range of information technology such as system architecture, email solutions, network and operational security, UNIX/Linux and Windows integration, virtual server products for server hardware economization and easy administration, and transitioning from legacy systems to current Microsoft Windows or Linux solutions. Progent's team-oriented approach to solving network problems enables fast escalation, if necessary, to consultants with task-relevant expertise to handle challenging situations. This accelerates repair of urgent problems, minimizes network downtime, and lowers service costs.

  Progent's UNIX/Linux consultants can offer emergency remote help for analyzing problems affecting UNIX/Linux systems powered by popular derivatives of UNIX including:

  • macOS and OS X
  • Sun Solaris
  • IBM AIX Open UNIX
  • HP-UX
  • BSD
  • SCO
  • Silicon Graphics IRIX
  Major Linux variants for which Progent can provide expert support include:
  • RedHat
  • SUSE
  • Debian-GNU
  • Slackware

• Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert credential is the highest accreditation for network consultants, and indicates a consultant's technical knowledge at the master level. Cisco qualified CCIEs can handle the most intractable challenges encountered in network infrastructure planning, deployment, management, security, and problem solving. Cisco qualified CCIEs work on a privileged basis with Cisco's internal product support engineers in analyzing problems with IOS Software network management tools and coming up with alternate approaches or locating software updates. CCIEs are an exceptional value because their depth of expertise permits them to find solutions for the most intractable problems rapidly. In typical cases, less seasoned consultants can wrestle for many hours or days with identical problems that a Cisco CCIE can dispose of in minutes. Few consulting providers make Cisco-qualified CCIEs available to assist small and medium sized businesses. Progent offers quick phone access to a Cisco authorized CCIE so you can get timely assistance for complex network problems that are hurting worker efficiency but are not within the scope of your local computer support personnel. Progent's Cisco CCIE support experts can interface to your network by means of advanced on-line support tools to perform efficient, safe, and affordable analysis and repair. Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's market leading selection of networking appliances such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure broadband and IS routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst Series switches, plus VPN solutions.

• Authorized Windows Experts
  Progent's Microsoft-certified online service experts offer network repair and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your organization the expertise of consulting professionals who can assist your company with a wide range of platform support such as Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange 2019 Server integration, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting, Exchange 2010 management, SharePoint Server 2016 migration and hybrid deployment support, SharePoint Server 2019 design and deployment, Microsoft Teams integration, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring, Project Server and Server Online planning, Small Business Server support, and Windows Essentials migration and cloud integration.

  Progent in addition can deliver a wide array of online PC desktop services including Microsoft Windows 7 migration support, preparing for to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.

• CISSP and ISSAP Premier Network Security Engineers
  Progent's qualified CISSP and ISSAP security consultants can provide a range of security services to strengthen the defenses of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or help you to recover quickly following a serious penetration. Security support services available from Progent cover in depth network security evaluation using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; fast recovery from virus and worm assaults; installing firewalls; building safe architectures for remote and mobile communication; defending your messaging system against spam and directory harvest attacks; and instituting 24x7 network monitoring.

• Hybrid Cloud Solutions
  Progent can provide advanced remote support to help companies of all sizes integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid architectures that utilize local IT assets along with public cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud migration services that include Microsoft 365 Exchange Online integration with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over two decades of background providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.

• Call Center Support
  Progent's Help Desk Call Center programs for small businesses with environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Standard Call Center services are a convenient solution for small businesses who lack the budget to create an internal Help Desk Call Center but who need quick response from an effective Call Center with professional telephone assistance plus the technical depth to escalate the most challenging tasks to advanced engineers.

  Progent's Help Desk sharing services allow your IT organization to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution built around the leading professional services automation (PSA) platform for managing service requests, ticketing, accountability, progress tracking, and metrics.

  Progent's Help Desk Call Center consulting expertise can support you in building an effective new Help Desk Call Center or revamping your established organization, selecting or modifying Help Desk application software to meet the particular needs of your business, or adding occasional online personnel to supplement your in-house Help Desk group to deal with demanding events such as software migrations, major upgrades, or rolling out brand new applications.

  Progent's Help Desk team of seasoned network experts gives your customers in Brooklyn New York immediate contact with a reliable support resource with extensive experience offering phone support and remote diagnostics for networks powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk Call Center recognition as a crucial contributor to business success, and Progent's intent is to fix instead of just track network problems.

• Business Applications Services: Training, Programming, and Integration
  Progent's Applications Consulting Team offers online and in-depth consulting expertise and education in special business application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and training for Microsoft business applications such as Microsoft CRM, MS Office Project, MS Word, and Excel. To read additional information about Progent's consulting, custom development, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.

  Progent's Apple Mac experts can nurture the artistic facets of Apple Mac computing by offering remote help services and training in graphics, audio, and video. Progent's consultants offer help in a variety of Apple Mac applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with common projects such as capturing or digitizing audio or video or putting together an audio/video post production studio.

  Remote Network and Server Monitoring Support
  Progent offers businesses in Brooklyn New York online network and server monitoring support based on MS Operations Manager network monitoring and reporting, customized by Progent for your business so that your network maintenance is proactive rather than reactive. By exposing looming problems before they evolve into full-scale emergencies, proactive monitoring can minimize disruptive and costly network failures. Progent can also assist with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or systems that support a variety of platforms.

New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.