Urgent Remote Consulting for Brooklyn New York UNIX, Linux, or Solaris NetworksFor small companies in Brooklyn New York, Progent provides help for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft technology. Progent has provided online support to businesses in every state in the U.S. (Refer to Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for challenging connectivity problems, as well as the assistance of CISA and CISM-accredited security consultants to handle high-level security architecture and business continuity planning.

Progent's remote technical support services represent excellent value due to the fact that they are equipped with the real-world experience and the advanced tools to solve most network issues quickly. This reduces immediate costs because service calls accumulate fewer chargeable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your office. Your company benefits even more in incidental costs by reducing or avoiding system outages and related costs resulting from business discontinuity, upset clients, idle workers, and distracted management.

Progent's pricing model for remote support is structured to get the most out of your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are billed only for the services that you receive. Unlike many online support firms, Progent asks for no service activation charge or minimum fees. Progent's one-minute granularity and clean policy for billing do away with situations where speedy. minor repairs manage to end up as large bills. Progent's penchant for handling technical issues quickly results in your business spending less money.

Progent's Remote Technical Support Technologies
Over the years, Progent has developed an arsenal of customized tools and field-tested methodologies which allow the highest degree of efficiency for remote technical support and repair for small and midsize company IT networks. Progent offers protected Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN connectivity permits the experts of Progent's Technical Response Center to link to your system remotely without compromising corporate security.

Progent's sophisticated technical support reporting system stores extensive documentation of the service that Progent's clients have been provided. Progent's staff service personnel have access to the details of assistance delivered to every client by any consultant. This history of problems and repairs is structured as a conveniently retrievable internal knowledge base that allows Progent's remote support engineers to share their experiences with the whole team to ensure that the effectiveness of Progent's support services improves daily. Progent's high-level accreditations and working relationships with key vendors including Cisco and Microsoft make available other extensive technical support knowledge bases and allow quick access to manufacturers' internal support staff with the result that Progent's remote consulting experts can determine the best solutions in the least time.

Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's remote services in Brooklyn New York or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Urgent Support.

Remote Support Services Available from Progent
Progent's phone-based technical service engineers possess advanced credentials in an extensive array of technologies. This broad range of capability enables Progent's consultants to resolve virtually any emergency that may crop up in a small or midsize business information system. Certifications awarded to Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.

To support customers with multi-OS environments, Progent also offers the services of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.

Remote support available from Progent to small businesses in Brooklyn include:

Additional Support Programs Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract projects that small companies frequently need. Billing rates for ongoing development or consulting projects are determined based on the level of expertise of the engineers involved. Progent's background in these important areas of computer technology enables clients to execute major projects economically and on schedule. Progent's special remote engineering services include:
  • Help Desk Call Center Support
    Progent's Help Desk service options for small companies with environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk services are ideal for smaller organizations who don't have the money or time to support an internal Call Center but who require fast communication with a reliable Call Center with professional telephone support as well as the available expertise to escalate the most challenging trouble tickets to advanced engineers.

    Progent's Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution based on the top professional services automation (PSA) platform for managing service requests, ticketing, ownership, progress tracking, and reporting.

    Progent's Help Desk Call Center consulting services can aid you in establishing an efficient new Help Desk or enhancing your existing one, identifying or enhancing Help Desk software to handle the special needs of your corporation, or adding occasional online personnel to reinforce your in-house Call Center resources during demanding situations like software transitions, major upgrades, or installing new applications.

    Progent's Help Desk Call Center team of seasoned information technology experts provides your workers in Brooklyn New York instant assistance from a reliable support group with extensive experience delivering telephone-based support and remote troubleshooting for networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk Call Center perception as a key enabler of company productivity, and Progent's policy is to resolve instead of merely annotate IT problems.

  • Business Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Consulting Team can supply phone-based advanced consulting expertise and training in key application areas that include ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and training for popular Microsoft business applications such as Microsoft CRM, Microsoft Project, Office Word, and Microsoft Excel. To find out additional information about Progent's expertise, custom development, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.

    Progent's Apple Mac experts can promote the imaginative elements of Mac systems by providing remote consulting services and education in imaging, audio, and video. Progent's support professionals can provide help in a variety of Macintosh programs such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with common jobs such as capturing or digitizing audio/video or setting up an audio/video post production facility.

    Remote Network and Server Monitoring Support
    Progent offers companies in Brooklyn New York online computer system monitoring support centered around MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your environment so your network maintenance is proactive rather than reactive. By detecting emerging trouble spots before they cause downtime, remote monitoring can minimize disruptive and expensive information system breakdowns. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or networks based on a mix of platforms.

How Your Brooklyn New York Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent phone-based assistance with UNIX/Linux, Solaris, or macOS and OS X environments, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent.

New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.

Onsite IT Consulting
Progent locations in New York City Metro Area

City Address Phone Link
Brooklyn Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
United States
(917) 781-0096 Brooklyn Network Support Services
Edison 3001 Woodbridge Avenue
Edison, NJ 08837
United States
(973) 939-0035 Edison Network Support Services
Jersey City 111 Town Square Place, Suite 1203
Jersey City, NJ 07302
United States
(201) 839-3400 Jersey City Network Support Services
Lower Manhattan 30 Broad St, 23rd Floor
New York City, NY 10004
United States
(646) 969-5696 Lower Manhattan Network Support Services
Midtown Manhattan 420 Lexington Ave
New York City, NY 10170
United States
(646) 727-4666 Midtown Manhattan Network Support Services
Newark 146-B Ferry Street
Newark, NJ 07105
United States
(862) 373-1253 Newark Network Support Services
Parsippany 181 New Road, Suite 304
Parsippany, NJ 07054
United States
(973) 939-0009 Parsippany Network Support Services
Saddle Brook Park 80 West
Saddle Brook, NJ 07663
United States
(562) 583-3336 Saddle Brook Network Support Services
Uniondale 405 RXR Plaza
Uniondale, NY 11556
United States
(224) 534-2088 Uniondale Network Support Services
Yonkers 73 Market Street, 3rd Floor
Yonkers, NY 10710
United States
(914) 662-8006 Yonkers Network Support Services




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