For small businesses in Brooklyn New York, Progent provides help for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX-family systems and Windows platforms. Progent has delivered online support to companies in every state in the U.S. (Refer to Progent's client testimonials). Progent also offers the consultation Cisco CCIE network specialists for complex connectivity issues, plus the services of CISSP and CISM-accredited security engineers to help with high-level security design and business continuity preparedness.
Progent's remote technical support services represent exceptional value due to the fact that they are equipped with the real-world experience and the sophisticated technology to solve the majority of information system problems quickly. Efficient support lowers direct expenses since solutions accumulate a smaller number of billable minutes. Remote support also eliminates the cost of sending a consultant to your office. Your company benefits additionally in incidental expenses by reducing or eliminating network outages and associated costs resulting from business disruption, upset customers and vendors, idle workers, and distracted management.
Progent's pricing model for online help is designed to get the most out of your network support dollar. Progent bills per minute for phone consulting, so you are invoiced just for the support that you actually get. Unlike many online support companies, Progent imposes no initialization surcharge or minimum fees. Progent's per-minute billing unit and clean policy for pricing eliminate situations where speedy. minor repairs manage to turn into major tabs. Progent's penchant for disposing of problems efficiently results in your company saving money.
Progent's Remote Service Technologies
Over the years, Progent has refined an arsenal of customized technologies and field-tested methodologies that permit the maximum degree of effectiveness for remote engineering help and troubleshooting for small company IT systems. Progent provides secure VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN access permits the consultants of Progent's remote service group to link to your company's system without breaching corporate security.
Progent's sophisticated service database system stores thorough histories for the service that Progent's customers have been provided. Progent's authorized service personnel have access to the history of all help provided to each Progent customer by every engineer. This history of anomalies and repairs is stored as a quickly accessible proprietary database that enables Progent's online technical engineers to share their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves daily. Progent's high-level certifications and working relationships with major technology companies including Cisco and Microsoft make available additional extensive technical support knowledge bases and allow quick access to vendors' in-house support staff with the result that Progent's online service specialists are able to find optimal resolutions quickly.
Initiate Online UNIX/Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's remote support in Brooklyn New York or to find out additional information about Progent's online support options, contact Progent at
Remote Network Support Services Provided by Progent
Progent's online consulting engineers possess advanced credentials in a comprehensive array of products and technologies. This broad scope of IT skills permits Progent's consultants to resolve virtually any problem likely to take place in a small company information system. Certificates earned by Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, CCVP, CCDA and CCDP.
To provide assistance to companies with multi-platform environments, Progent also provides access to engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Remote support services provided by Progent to small businesses in Brooklyn include:
Progent's UNIX/Linux consultants can offer urgent online assistance for troubleshooting problems affecting UNIX/Linux systems based on leading versions of UNIX including:
Progent also offers a wide range of remote PC desktop consulting and support services such as Windows 7 migration, upgrading to 64-bit workstation software, configuring Office 2010, and automating PC desktop image creation.
Progent's Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progent's shared Help Desk service is a collaborative support solution built around the top PSA platform for handling end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Help Desk Call Center consulting services can guide you in creating an efficient new Call Center or improving your existing one, identifying or enhancing Help Desk software products to address the particular requirements of your company, or adding occasional online personnel to supplement your in-house Help Desk Call Center team to deal with high-demand scenarios such as software migrations, major updates, or rolling out brand new applications.
Progent's Call Center team of veteran network experts offers your computer users in Brooklyn New York instant access to an effective support resource with extensive experience offering phone help and online repair service for computer environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Call Center the reputation as a key enabler of company performance, and Progent's intent is to solve rather than merely track technical issues.
Progent's Apple Mac consultants can promote the imaginative elements of Apple Mac computing by providing phone-based consulting services and education in graphics, audio, and video. Progent's support professionals offer expertise in a variety of Mac programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with special procedures such as capturing or digitizing audio/video or configuring an audio/video post production facility.
Remote Network and Server Monitoring Services
Progent can provide businesses in Brooklyn New York remote network monitoring support based on Microsoft System Center Operations Manager network monitoring, enhanced by Progent for your environment so your computer maintenance is proactive rather than reactive. By uncovering potential trouble spots before they cause full-scale emergencies, proactive monitoring can head off disruptive and expensive network breakdowns. Progent can also deploy system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or networks that incorporate a mix of operating systems.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
City | Address | Phone | Link |
Brooklyn | Flatbush Avenue Executive Center, 495 Flatbush Avenue Brooklyn, NY 11225 United States |
(917) 781-0096 | Brooklyn Network Support Services |
Edison | 3001 Woodbridge Avenue Edison, NJ 08837 United States |
(973) 939-0035 | Edison Network Support Services |
Jersey City | 111 Town Square Place, Suite 1203 Jersey City, NJ 07302 United States |
(201) 839-3400 | Jersey City Network Support Services |
Lower Manhattan | 30 Broad St, 23rd Floor New York City, NY 10004 United States |
(646) 969-5696 | Lower Manhattan Network Support Services |
Midtown Manhattan | 420 Lexington Ave New York City, NY 10170 United States |
(646) 727-4666 | Midtown Manhattan Network Support Services |
Newark | 146-B Ferry Street Newark, NJ 07105 United States |
(862) 373-1253 | Newark Network Support Services |
Parsippany | 181 New Road, Suite 304 Parsippany, NJ 07054 United States |
(973) 939-0009 | Parsippany Network Support Services |
Saddle Brook | Park 80 West Saddle Brook, NJ 07663 United States |
(562) 583-3336 | Saddle Brook Network Support Services |
Uniondale | 405 RXR Plaza Uniondale, NY 11556 United States |
(224) 534-2088 | Uniondale Network Support Services |
Yonkers | 73 Market Street, 3rd Floor Yonkers, NY 10710 United States |
(914) 662-8006 | Yonkers Network Support Services |