For small businesses in Brooklyn New York, Progent provides help for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX-family systems and Windows platforms. Progent has delivered online support to companies in every state in the U.S. (Refer to Progent's client testimonials). Progent also offers the consultation Cisco CCIE network specialists for complex connectivity issues, plus the services of CISSP and CISM-accredited security engineers to help with high-level security design and business continuity preparedness.
Progent's remote technical support services represent exceptional value due to the fact that they are equipped with the real-world experience and the sophisticated technology to solve the majority of information system problems quickly. Efficient support lowers direct expenses since solutions accumulate a smaller number of billable minutes. Remote support also eliminates the cost of sending a consultant to your office. Your company benefits additionally in incidental expenses by reducing or eliminating network outages and associated costs resulting from business disruption, upset customers and vendors, idle workers, and distracted management.
Progent's pricing model for online help is designed to get the most out of your network support dollar. Progent bills per minute for phone consulting, so you are invoiced just for the support that you actually get. Unlike many online support companies, Progent imposes no initialization surcharge or minimum fees. Progent's per-minute billing unit and clean policy for pricing eliminate situations where speedy. minor repairs manage to turn into major tabs. Progent's penchant for disposing of problems efficiently results in your company saving money.
Progent's Remote Service Technologies
Over the years, Progent has refined an arsenal of customized technologies and field-tested methodologies that permit the maximum degree of effectiveness for remote engineering help and troubleshooting for small company IT systems. Progent provides secure VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN access permits the consultants of Progent's remote service group to link to your company's system without breaching corporate security.
Progent's sophisticated service database system stores thorough histories for the service that Progent's customers have been provided. Progent's authorized service personnel have access to the history of all help provided to each Progent customer by every engineer. This history of anomalies and repairs is stored as a quickly accessible proprietary database that enables Progent's online technical engineers to share their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves daily. Progent's high-level certifications and working relationships with major technology companies including Cisco and Microsoft make available additional extensive technical support knowledge bases and allow quick access to vendors' in-house support staff with the result that Progent's online service specialists are able to find optimal resolutions quickly.
Initiate Online UNIX/Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's remote support in Brooklyn New York or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for IT support, go to Immediate Urgent Support.
Remote Network Support Services Provided by Progent
Progent's online consulting engineers possess advanced credentials in a comprehensive array of products and technologies. This broad scope of IT skills permits Progent's consultants to resolve virtually any problem likely to take place in a small company information system. Certificates earned by Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, CCVP, CCDA and CCDP.
To provide assistance to companies with multi-platform environments, Progent also provides access to engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Remote support services provided by Progent to small businesses in Brooklyn include:
Special Consulting Services Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services cover a wide array of computer technology including system architecture, email solutions, network and operational security, UNIX and Windows integration, virtual server products for server consolidation and easy administration, and migration from older systems to current Microsoft Windows or Linux-powered environments. Progent's team-oriented methodology for resolving network issues promotes fast escalation, when required, to engineers with task-relevant expertise to tackle challenging situations. This accelerates repair of critical problems, reduces network downtime, and cuts service expense.
Progent's UNIX/Linux consultants can offer urgent online assistance for troubleshooting problems affecting UNIX/Linux systems based on leading versions of UNIX including:
Major Linux variants for which Progent can provide expert support include:
- RedHat Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for networking engineers, and indicates a consultant's network technology skills at the master level. Cisco qualified CCIEs can resolve the most intractable problems encountered in network design, installation, administration, protection, and problem solving. Cisco qualified CCIEs work closely with Cisco's in-house engineers in analyzing problems with Cisco IOS Software network administration utilities and developing alternate approaches or identifying software patches. CCIEs offer excellent value because their deep expertise allows them to fix the most complex problems rapidly. In typical cases, less experienced service providers can struggle for many hours or days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes.
Few service providers make CCIEs available to support small and medium sized companies. Progent offers quick telephone contact with a Cisco CCIE so you can get urgent help for complex network infrastructure issues that are crippling worker productivity but are beyond the experience of your local computer maintenance group or consultant. Progent's Cisco-qualified CCIE support experts can connect to your computer system using sophisticated on-line support tools to provide efficient, secure, and affordable diagnosis and remediation.
Progent's CCIEs offer assistance with the complete line of Cisco's market leading family of infrastructure products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network technology.
Certified Microsoft Windows Support
Progent's Microsoft-certified online support professionals can provide computer troubleshooting and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the assistance of consulting engineers who can assist you with a broad variety of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2019 deployment,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint Server 2019 design and configuration, Microsoft Teams integration, Microsoft Skype for Business planning and deployment consulting, Lync Server management and Office Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online planning,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a wide range of remote PC desktop consulting and support services such as Windows 7 migration, upgrading to 64-bit workstation software, configuring Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Premier System Security Engineers
Progent's certified CISM and CISSP network security consultants can provide a variety of system protection solutions to strengthen the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows network against attacks or assist you to clean up quickly after a damaging penetration. Security services available from Progent cover in depth security analysis utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Netcat; fast recuperation from virus and worm attacks; installing firewalls; building safe mechanisms for off-site and mobile access; protecting your email infrastructure from viruses, spam and DHA attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote support to help companies of all sizes integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid network models that combine physical IT assets as well as cloud services. To help you to incorporate public cloud services with networks, Progent offers a variety of cloud integration support services such as Microsoft 365 integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration consulting. Progent has more than 20 years of experience providing advanced consulting services online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent can provide the skills of world-class online consulting professionals for special projects that small companies frequently need. Billing rates for longer-term consulting tasks are set according to the level of expertise of the consultants assigned. Progent's experience with these important areas of information technology allows clients to execute major projects economically and on schedule. Progent's special remote consulting services include:
How Your Brooklyn New York Company Can Contact Progent's Online Technical Support Professionals
Call Center Expertise
Progent's Call Center service options for small companies with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Call Center support services are designed for small businesses who don't have the resources to assemble and manage an in-house Help Desk Call Center but who need quick access to an effective Help Desk with professional telephone support plus the in-depth expertise to escalate complex tasks to high-level engineers.
Progent's Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progent's shared Help Desk service is a collaborative support solution built around the top PSA platform for handling end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Help Desk Call Center consulting services can guide you in creating an efficient new Call Center or improving your existing one, identifying or enhancing Help Desk software products to address the particular requirements of your company, or adding occasional online personnel to supplement your in-house Help Desk Call Center team to deal with high-demand scenarios such as software migrations, major updates, or rolling out brand new applications.
Progent's Call Center team of veteran network experts offers your computer users in Brooklyn New York instant access to an effective support resource with extensive experience offering phone help and online repair service for computer environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Call Center the reputation as a key enabler of company performance, and Progent's intent is to solve rather than merely track technical issues.
Business Applications Services: Training, Custom Development, and Integration
Progent's Applications Consulting Team can supply remote and in-depth consulting support and training in special application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom development, and training for popular Microsoft business applications such as CRM, Office Project, Office Word, and Excel. To read more concerning Progent's expertise, custom programming, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.
Progent's Apple Mac consultants can promote the imaginative elements of Apple Mac computing by providing phone-based consulting services and education in graphics, audio, and video. Progent's support professionals offer expertise in a variety of Mac programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with special procedures such as capturing or digitizing audio/video or configuring an audio/video post production facility.
Remote Network and Server Monitoring Services
Progent can provide businesses in Brooklyn New York remote network monitoring support based on Microsoft System Center Operations Manager network monitoring, enhanced by Progent for your environment so your computer maintenance is proactive rather than reactive. By uncovering potential trouble spots before they cause full-scale emergencies, proactive monitoring can head off disruptive and expensive network breakdowns. Progent can also deploy system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or networks that incorporate a mix of operating systems.
To get in touch with Progent about emergency phone-based expertise with UNIX, Linux, Solaris, or macOS and OS X networks, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services