UNIX and Linux Support Services

For small companies located in Brooklyn New York, Progent provides support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX and Windows technology. Progent has delivered remote troubleshooting to companies in every state in the United States. (Refer to Progent's customer recommendations). Progent also offers the consultation Cisco CCIE-certified engineers for complex connectivity problems, plus the assistance of CISA and CISSP-certified security consultants to help with advanced security design and business continuity planning.

Progent's remote support engineers offer exceptional value because they have the practical background and the advanced technology to solve most information system issues quickly. Efficient support reduces immediate costs since service calls accumulate a smaller number of billable consulting minutes. Online support also eliminates the expense of sending a consultant to your site. Your organization benefits even more with incidental costs by minimizing or eliminating network outages and related costs resulting from business disruption, disgruntled clients, unproductive employees, and de-focused executives.

Progent's pricing model for online support is structured to stretch your IT service investment. Progent bills by the minute for telephone-based assistance, so you are billed only for the support that you actually get. Unlike many online service firms, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute granularity and clean policy for pricing eliminate scenarios where quick solutions manage to end up as major tabs. Progent's penchant for disposing of problems quickly translates into your business spending less cash.

Progent's Online Support Technologies
Over the years, Progent has refined a collection of optimized tools and field-tested methodologies that allow the maximum level of efficiency for online help and troubleshooting for small and midsize company IT networks. Progent provides safe VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN technology permits the experts of Progent's remote service group to interface to your company's computer system remotely without violating network security.

Progent's sophisticated service database system keeps detailed records for the support that Progent's customers have received. Progent's authorized service personnel have the benefit of the records of support rendered to every Progent client by every engineer. This database of anomalies and responses is organized as a readily exploitable support database that permits Progent's remote technical professionals to share their knowledge with the whole team to make sure that the value of Progent's support improves over time. Progent's advanced certifications and close associations with major technology companies such as Cisco and Microsoft permit access to additional massive support knowledge bases and permit fast response from manufacturers' in-house product engineers so Progent's online consulting specialists are able to come up with the most efficient resolutions quickly.

Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To access Progent's remote support in Brooklyn New York or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for IT help, go to Immediate Emergency Support.

Phone-based Technical Services Provided by Progent
Progent's phone-based support engineers have advanced credentials in a comprehensive array of technologies. This wide range of technical skills allows Progent's consultants to address almost any emergency likely to occur in a small business information system. Certificates held by Progent consultants in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional (CCVP), and Design Associate.

To support clients with mixed-OS environments, Progent also offers the skills of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional engineers.

Remote support services available from Progent to customers in Brooklyn include:

• UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote consulting services address a broad spectrum of information technology such as network architecture, email systems, system and process security, UNIX and Windows coexistence, VMware technologies for server consolidation and easy administration, and migration from legacy applications to current MS Windows or Linux-based solutions. Progent's group-based methodology for resolving technical issues promotes fast escalation, if necessary, to engineers with task-relevant expertise to tackle challenging scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts support expense.

  Progent's UNIX and Linux consultants can provide urgent phone-based assistance for diagnosing anomalies affecting UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX including:

  • macOS and OS X
  • Solaris
  • IBM AIX Operating System
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO
  • Silicon Graphics IRIX
  Major Linux versions for which Progent offers expert support include:
  • RedHat
  • SUSE
  • Debian GNU/Linux
  • Slackware

• Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
  The Cisco CCIE certification is the top accreditation for network infrastructure professionals, and certifies a person's networking knowledge at the master level. Cisco CCIEs know how to handle the most intractable challenges occurring in network infrastructure design, deployment, administration, security, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal engineers in analyzing anomalies with IOS Software network administration tools and developing alternate approaches or identifying software updates. Cisco qualified CCIEs offer exceptional cost-effectiveness since their broad experience enables them to find solutions for even the most difficult problems rapidly. In common cases, less qualified engineers can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes. Few support firms make Cisco-qualified CCIEs available to support small and mid-size companies. Progent offers fast phone access to a Cisco-qualified CCIE so your company can get urgent assistance for severe network issues that are impacting business efficiency but are not within the scope of your ordinary IT maintenance group or consultant. Progent's Cisco CCIE consultants can interface to your environment via sophisticated on-line troubleshooting tools to perform quick, safe, and affordable diagnosis and repair. Progent's CCIEs offer consulting for the entire range of Cisco's top-selling family of networking devices including PIX Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst switches, as well as VPN products.

• Certified Microsoft Windows Experts
  Progent's Microsoft-certified online support engineers offer computer system troubleshooting and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can help you with a wide variety of platform support including Microsoft Windows Server 2022 planning and integration consulting, Windows Server 2019 consulting, Windows Server 2016 migration support and hybrid cloud solutions, Windows Server 2012 R2 migration expertise, Windows Server 2008 migration (help, assistance, MS Exchange 2019 Server deployment, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Exchange Server 2010 maintenance, SharePoint 2016 migration support, SharePoint 2019 design and configuration, Microsoft Teams planning and integration, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management and Microsoft Communications Server troubleshooting, Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager network monitoring, Project Server planning, SBS Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent in addition can deliver a full array of remote PC desktop consulting and support services such as Microsoft Windows 11 migration support and designing and implementing Microsoft 365 cloud environments for Windows desktops.

• CISSP, ISSAP, and CISM Certified Network Security Engineers
  Progent's accredited CISSP and ISSAP network security engineers offer a variety of system protection solutions to strengthen the immunity of your UNIX, Linux, Solaris, Mac or Windows environment against internal or external threats or help you to clean up rapidly after a damaging breach. Security support services available from Progent include: comprehensive network security evaluation utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Hydra; fast cleanup after virus and worm assaults; integrating firewalls; establishing secure techniques for off-site and mobile access; defending your messaging infrastructure against viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.

• Hybrid Cloud Solutions
  Progent offers expert online support to help companies of any size connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your IT team to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that seamlessly combine on-premises IT assets as well as cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of public cloud integration services that include Microsoft 365 integration with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration expertise. Progent has over two decades of background delivering advanced consulting services remotely, and Progent can help you complete your cloud migration projects quickly and affordably.

• Help Desk Expertise
  Progent's Help Desk programs for small organizations with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Call Center support services are designed for small companies who lack the budget to create an in-house Help Desk but who need quick response from a reliable Call Center with professional phone support plus the technical depth to escalate the most challenging problems to high-level engineers.

  Progent's Help Desk Co-management services make it possible for your business to split the load for Help Desk services seamlessly between your IT team and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progent's shared Help Desk service is an advanced service desk solution based on the leading professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

  Progent's Help Desk consulting expertise can guide you in establishing an effective new Call Center or revamping your existing one, evaluating or enhancing Call Center software products to meet the special demands of your company, or providing temporary online personnel to supplement your existing Call Center resources to deal with high-demand scenarios like software migrations, mass updates, or rolling out brand new business software.

  Progent's Call Center team of seasoned information technology experts provides your clients in Brooklyn New York instant communication with a dependable network service group with extensive background delivering phone help and online repair service for IT systems based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk the reputation as a key driver of business productivity, and Progent's goal is to fix instead of simply document network problems.

• Business Applications Services: Education, Custom Programming, and Problem Solving
  Progent's Applications Experts staff provides remote advanced engineering support and training in specific application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and training for popular Microsoft applications such as CRM, MS Office Project, MS Word, and Office Excel. To find out more about Progent's consulting, custom development, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.

  Progent's Mac experts can support the creative elements of Mac environments by offering remote help services and training in graphics, audio, and motion video. Progent's consultants offer expertise in a variety of Apple Mac creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with specific procedures such as capturing or digitizing audio/video or putting together an audio/video post production lab.

  Remote Network and Server Monitoring Support
  Progent offers businesses in Brooklyn New York online network monitoring support centered around Microsoft System Center Operations Manager network monitoring, adapted by Progent to fit your environment so your IT support is proactive and automated. By anticipating emerging trouble spots before they cause downtime, proactive monitoring can minimize stressful and expensive service breakdowns. Progent can also provide help with network monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or environments based on multiple OS platforms.

New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.