For small and midsize businesses in Brooklyn New York, Progent offers technical support for networks based on UNIX or Linux or for networks that feature a combination of UNIX-family systems and Windows platforms. Progent has provided remote troubleshooting to companies in every state in the U.S. (See Progent's client testimonials). Progent also offers the consultation CCIE-qualified network specialists for complex infrastructure issues, as well as the services of CISSP-accredited security engineers to handle high-level security architecture and business continuity planning.
Progent's remote technical support services represent exceptional leverage due to the fact that they are equipped with the real-world background and the advanced tools to resolve the majority of network problems rapidly. Efficient support lowers immediate expenses since service calls accumulate a smaller number of billable minutes. Online support also eliminates the cost of dispatching a consultant to your location. Your company saves even more in incidental expenses by reducing or eliminating system outages and related costs due to business discontinuity, upset clients, unproductive employees, and distracted executives.
Progent's billing policy for online help is structured to maximize the impact of your network support investment. Progent bills per minute for phone consulting, so you are billed just for the services that you actually get. In contrast to typical remote support firms, Progent asks for no initialization fee or minimum payments. Progent's one-minute granularity and simple policy for billing save you from situations where quick fixes manage to end up as substantial invoices. Progent's skill at disposing of problems efficiently results in your business saving cash.
Progent's Remote Technical Support Technologies
Over time, Progent has refined an array of customized tools and field-tested processes which permit the highest level of effectiveness for online technical support and repair for small and midsize business IT networks. Progent offers secure VPN support for gateways from a variety of leading sources including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN access permits the experts of Progent's Technical Response Center to communicate with your environment without violating network security.
Progent's proprietary technical support database application includes thorough histories describing the support that Progent's customers have received. Progent's staff consultants have access to the history of assistance provided to every Progent client by any consultant. This archive of trouble tickets and resolutions is stored as a conveniently searchable proprietary knowledge base that allows Progent's online technical experts to communicate their experiences company-wide to make sure that the efficiency of Progent's support grows daily. Progent's high-level certifications and working associations with major vendors such as Cisco and Microsoft make available additional massive technical databases and allow priority access to manufacturers' internal support staff so Progent's remote service specialists can arrive at optimal resolutions quickly.
Initiate Remote UNIX, Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's phone services in Brooklyn New York or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for network help, go to Immediate Emergency Support.
Phone-based Technical Services Provided by Progent
Progent's phone-based network support professionals have certified skills in an extensive array of products and technologies. This broad range of IT skills enables Progent's engineers to tackle almost any crisis that may crop up in a small or midsize company information system. Certificates awarded to Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To support companies with multi-operating system environments, Progent also provides the services of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and CISSP-ISSAP consultants.
Remote technical support services provided by Progent to customers in Brooklyn include:
Special Support Programs Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services cover a wide spectrum of computer technology such as network infrastructure, messaging solutions, system and process security, UNIX and Microsoft Windows integration, VMware products for server economization and simplified administration, and migration from older systems to the latest MS Windows or Linux-powered environments. Progent's team-based approach to resolving technical issues enables quick escalation, if necessary, to consultants with task-relevant expertise to tackle challenging scenarios. This expedites repair of critical problems, reduces lost productivity, and cuts service expense.
Progent's UNIX/Linux support engineers can provide emergency remote help for analyzing anomalies within UNIX, Linux, or Solaris systems based on leading variants of UNIX including:
Major Linux variants for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX OS
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE certification is the top recognition for network engineers, and certifies a consultant's networking knowledge at the master level. Cisco CCIEs know how to deal with the most difficult problems surrounding network infrastructure planning, installation, administration, security, and problem solving. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network administration utilities and developing alternate approaches or identifying software patches. CCIEs are an exceptional value because their depth of expertise permits them to solve the most complex problems rapidly. In typical cases, less qualified engineers can struggle for many hours or days with the same tasks that a CCIE can dispose of in minutes.
Few consulting organizations make Cisco CCIEs accessible to assist small and medium sized companies. Progent can provide fast phone access to a Cisco-qualified CCIE so you can get urgent assistance for complex network infrastructure problems that are crippling worker efficiency but are beyond the scope of your regular computer service personnel. Progent's Cisco CCIE consultants can connect to your network via the latest remote support technology in order to perform quick, safe, and economical diagnosis and repair.
Progent's CCIEs offer expertise in all of Cisco's market leading family of infrastructure devices such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, VoIP systems, Catalyst family switches, plus Virtual Private Network (VPN) technology.
Authorized MS Windows Expertise
Progent's Microsoft-premier remote support professionals offer network repair and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the expertise of consulting professionals who can help your company with a wide range of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2019 deployment,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 configuration,
Exchange 2010 management,
SharePoint 2016 migration consulting,
SharePoint Server 2019 design and configuration, Microsoft Teams consulting, Skype for Business Server planning and deployment consulting, Microsoft Lync Server management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Server Online training,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a wide array of online desktop support and troubleshooting services including Microsoft Windows 7 migration help, moving to 64-bit desktop software, configuring Office 2010, and automating workstation deployment.
CISSP and ISSAP Premier Network Security Experts
Progent's accredited CISSP, ISSAP, and CISM security engineers offer a range of system protection solutions that can bolster the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or assist your company to recover quickly after a damaging breach. Security services available from Progent include: comprehensive security evaluation utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; quick cleanup after malicious attacks; configuring firewalls; designing secure architectures for off-site and mobile access; guarding your messaging system against spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert online consulting support to help organizations of any size integrate their networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that seamlessly combine on-premises resources as well as public cloud services. To help you to integrate cloud services with networks, Progent offers a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of experience delivering advanced consulting support online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent can provide the services of seasoned online consulting professionals for contract IT projects that small businesses frequently request. Billing charges for longer-term consulting projects are determined based on the level of expertise of the engineers required. Progent's background in these important areas of computer technology enables clients to execute critical initiatives within budget and on time. Progent's special remote engineering services include:
How Your Brooklyn New York Business Can Contact Progent's Online Support Professionals
Call Center Services
Progent's Help Desk Call Center service options for small and midsize organizations with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Call Center support services are a convenient solution for small organizations who don't have the resources to build and maintain an internal Call Center but who require fast communication with a reliable Help Desk with proficient phone assistance plus the in-depth expertise to escalate the most challenging tasks to advanced engineers.
Progentís shared Help Desk services allow your business to split responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution built around the leading PSA tool for managing end-user service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can assist you in building an efficient new Help Desk or enhancing your current one, selecting or modifying Call Center application software to address the special needs of your company, or adding occasional online personnel to reinforce your existing Help Desk group to handle unusually busy events like software migrations, major upgrades, or installing brand new applications.
Progent's Call Center team of experienced information technology professionals provides your computer users in Brooklyn New York immediate contact with a reliable network service resource with substantial background providing telephone-based consulting and remote troubleshooting for IT systems based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk perception as a solid enabler of company productivity, and Progent's goal is to solve and not simply record IT problems.
Applications Services: Training, Customization, and Troubleshooting
Progent's Applications Experts staff can supply remote and in-depth engineering support and education in special application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, custom development, and training for Microsoft applications such as CRM, Microsoft Office Project, Office Word, and Microsoft Office Excel. For more information concerning Progent's consulting, custom programming, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Mac experts can promote the creative facets of Apple Mac environments by delivering phone-based consulting support and education in graphics, audio, and video. Progent's support professionals offer expertise in a variety of Macintosh creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with specific jobs like capturing or digitizing audio or video or establishing an audio/video production lab.
Remote Network and Server Monitoring Support
Progent can provide businesses in Brooklyn New York remote network monitoring support powered by MS System Center Operations Manager network monitoring, enhanced by Progent to accommodate your business so that your network maintenance is proactive rather than reactive. By uncovering possible problems before they grow into downtime, proactive monitoring can avoid disruptive and costly information system crises. Progent can also utilize network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or networks that incorporate multiple OS platforms.
To contact Progent about emergency phone-based support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services