For small and midsize companies located in Brooklyn New York, Progent provides support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX and Windows platforms. Progent has provided online troubleshooting to businesses in every state in the U.S. (Refer to Progent's client testimonials). Progent also offers the consultation Cisco CCIE-certified engineers for challenging connectivity problems, as well as the assistance of CISSP and CISM-accredited security engineers to help with high-level security architecture and business continuity planning.
Progent's remote support engineers offer excellent leverage due to the fact that they are equipped with the practical background and the advanced tools to resolve the majority of information system issues quickly. This reduces direct costs because service calls take up fewer chargeable minutes. Remote help also avoids the cost of dispatching an engineer to your office. Your organization saves additionally with indirect expenses by reducing or eliminating system downtime and related costs stemming from business disruption, disgruntled clients, idle workers, and distracted executives.
Progent's pricing model for online support is designed to stretch your IT service dollar. Progent charges by the minute for telephone-based assistance, so you owe only for the services that you receive. Unlike many online support organizations, Progent requires no startup surcharge or minimum fees. Progent's per-minute billing unit and clean model for pricing do away with situations where quick repairs manage to end up as large bills. Progent's penchant for handling problems quickly results in your company spending less cash.
Progent's Remote Service Tools
Over time, Progent has fine tuned a collection of optimized technologies and field-proven methodologies which ensure the maximum degree of effectiveness for remote help and troubleshooting for small and midsize business computer systems. Progent provides protected VPN support for gateways from multiple leading vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN technology allows the engineers of Progent's Technical Response Center to link to your computer system without compromising network security.
Progent's powerful service database application includes comprehensive histories of the support that Progent's customers have received. Progent's team engineers have access to the details of support delivered to every Progent client by any consultant. This history of issues and solutions is structured as a quickly searchable support knowledge base that enables Progent's remote technical professionals to share their knowledge company-wide to ensure that the efficiency of Progent's support grows daily. Progent's high-level certifications and close relationships with important technology companies including Cisco and Microsoft make available other massive support databases and permit quick access to manufacturers' internal engineering staff with the result that Progent's remote consulting experts can determine the best resolutions in the least time.
Get Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To access Progent's phone services in Brooklyn New York or to learn more about Progent's phone support programs, call Progent at
Remote Technical Services Offered Progent
Progent's remote network support experts offer certified skills in a comprehensive array of products and technologies. This wide range of technical skills allows Progent's consultants to manage practically any crisis that may take place in a small business network. Certificates awarded to Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, CCVP, CCDA and CCDP.
To help clients with multi-OS networks, Progent also offers the services of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Online support services Offered by Progent to clients in Brooklyn include:
Progent's UNIX and Linux support engineers can provide urgent online help for analyzing problems within UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as:
Progent in addition offers a broad range of online PC desktop support services such as Microsoft Windows 7 migration support, moving to 64-bit workstation applications, integrating Office 2010, and streamlining Business Desktop Deployment.
Progent's shared Help Desk services make it possible for your IT organization to split the load for Help Desk services transparently between your IT team and Progent's large roster of veteran technical support technicians and subject matter experts. Progent's shared Help Desk service is an advanced service desk solution based on the top professional services automation platform for managing service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Help Desk consulting support can support you in establishing an effective new Call Center or improving your current organization, evaluating or modifying Call Center software to address the special requirements of your corporation, or providing temporary online personnel to supplement your existing Call Center group to deal with high-demand situations such as software transitions, major updates, or installing new applications.
Progent's Help Desk Call Center team of seasoned network professionals offers your customers in Brooklyn New York quick contact with an efficient network service resource with extensive background providing telephone-based support and remote repair service for computer environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk recognition as a key driver of business productivity, and Progent's intent is to fix rather than just record network problems.
Progent's Mac professionals can support the artistic components of Mac environments by delivering phone-based help services and training in graphics, sound, and motion video. Progent's support professionals offer help in a range of Macintosh applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with common procedures such as scanning or digitizing audio/video or integrating an audio/video production facility.
Remote Network Monitoring Support
Progent offers businesses in Brooklyn New York online network monitoring support based on MS Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to accommodate your business so your computer maintenance is proactive rather than reactive. By spotting looming problems before they evolve into downtime, proactive monitoring can minimize disruptive and expensive information system crises. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or systems powered by multiple operating systems.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
|Brooklyn||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
|(917) 781-0096||Brooklyn Network Support Services|
|Edison||3001 Woodbridge Avenue
Edison, NJ 08837
|(973) 939-0035||Edison Network Support Services|
|Jersey City||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
|(201) 839-3400||Jersey City Network Support Services|
|Lower Manhattan||30 Broad St, 23rd Floor
New York City, NY 10004
|(646) 969-5696||Lower Manhattan Network Support Services|
|Midtown Manhattan||420 Lexington Ave
New York City, NY 10170
|(646) 727-4666||Midtown Manhattan Network Support Services|
|Newark||146-B Ferry Street
Newark, NJ 07105
|(862) 373-1253||Newark Network Support Services|
|Parsippany||181 New Road, Suite 304
Parsippany, NJ 07054
|(973) 939-0009||Parsippany Network Support Services|
|Saddle Brook||Park 80 West
Saddle Brook, NJ 07663
|(562) 583-3336||Saddle Brook Network Support Services|
|Uniondale||405 RXR Plaza
Uniondale, NY 11556
|(224) 534-2088||Uniondale Network Support Services|
|Yonkers||73 Market Street, 3rd Floor
Yonkers, NY 10710
|(914) 662-8006||Yonkers Network Support Services|