For small businesses located in Brooklyn New York, Progent offers technical support for computer systems based on UNIX or Linux or for networks that feature a combination of UNIX-family systems and Microsoft technology. Progent has provided remote troubleshooting to businesses in every state in the U.S. (See Progent's client testimonials). Progent also offers the expertise of CCIE-qualified engineers for complex connectivity problems, plus the assistance of CISSP and CISM-accredited security engineers to handle advanced security design and business continuity planning.
Progent's online support engineers represent exceptional value because they have the real-world experience and the sophisticated tools to solve most information system problems rapidly. Efficient support lowers immediate expenses because solutions take up a smaller number of billable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your location. Your company saves even more with incidental expenses by minimizing or avoiding system downtime and associated losses due to business disruption, upset customers and vendors, idle workers, and distracted executives.
Progent's billing policy for online help is structured to maximize the impact of your network support investment. Progent bills by the minute for telephone-based consulting, so you are invoiced only for the support that you actually get. Unlike typical online service firms, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute granularity and simple model for pricing eliminate situations where quick solutions somehow turn into substantial bills. Progent's penchant for solving technical issues quickly results in your business conserving cash.
Progent's Remote Technical Support Technologies
Through years of experience, Progent has developed an array of optimized technologies and proven methodologies which permit the highest level of effectiveness for remote consulting and repair for small business computer networks. Progent provides secure Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN connectivity permits the engineers of Progent's Technical Response Center to link to your computer system remotely without violating network security.
Progent's advanced service reporting application maintains thorough histories of all service that Progent's customers have received. Progent's staff consultants have access to the specifics of all help delivered to each client by every Progent consultant. This archive of issues and resolutions is organized as a conveniently searchable proprietary knowledge base that permits Progent's remote technical experts to share their knowledge company-wide to ensure that the value of Progent's support services improves over time. Progent's advanced certifications and working associations with important technology companies such as Cisco and Microsoft permit access to additional massive technical knowledge bases and allow quick access to vendors' internal engineering staff so Progent's remote consulting experts can determine optimal resolutions in the least time.
Initiate Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's phone support in Brooklyn New York or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Emergency Support.
Online Technical Services Offered Progent
Progent's phone-based network support professionals possess advanced credentials in an extensive set of disciplines. This wide range of capability permits Progent's consultants to address almost any emergency likely to crop up in a small or midsize business information system. Credentials earned by Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, CCVP, and Design Professional.
To support companies with multi-platform networks, Progent also provides the skills of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.
Online support services provided by Progent to small businesses in Brooklyn include:
Special Support Services Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services address a wide spectrum of information technology including system architecture, email solutions, system and operational security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server economization and simplified administration, and transitioning from older systems to the latest Windows or Linux-based environments. Progent's group-based approach to solving network problems promotes fast escalation, when required, to consultants with task-relevant experience to tackle challenging scenarios. This expedites repair of critical problems, reduces lost productivity, and cuts service expense.
Progent's UNIX and Linux support engineers can offer urgent online assistance for analyzing anomalies within UNIX, Linux, or Solaris networks powered by popular variants of UNIX such as:
Important Linux platforms for which Progent offers expertise include:
- Apple macOS and OS X
- IBM AIX OS
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest accreditation for networking engineers, and validates a consultant's technical skills at the master level. Cisco CCIEs can resolve the most difficult problems encountered in network infrastructure design, deployment, maintenance, protection, and repair. Cisco CCIEs work on a privileged basis with Cisco's in-house support staff in analyzing problems with IOS Software network management utilities and coming up with workarounds or identifying program updates. Cisco CCIEs offer exceptional cost-effectiveness since their deep expertise permits them to fix the most complex problems rapidly. In typical cases, less experienced consultants can struggle for many hours or days with the same problems that a CCIE can resolve in minutes.
Few support providers make Cisco-qualified CCIEs accessible to help small and mid-size companies. Progent can provide quick phone access to a Cisco CCIE so you can receive timely help for severe network infrastructure problems that are crippling business efficiency but are not within the scope of your local computer service group or consultant. Progent's Cisco-qualified CCIE engineers can tie into your environment by means of sophisticated remote troubleshooting technology in order to perform quick, safe, and economical diagnosis and remediation.
Progent's Cisco CCIEs can provide consulting for all of Cisco's popular selection of networking devices including PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst Series switches, plus VPN technology.
Certified Windows Support
Progent's Microsoft-expert remote support professionals can deliver network troubleshooting and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the assistance of support professionals who can assist you with a wide range of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration support,
SharePoint 2019 design and integration, Microsoft Teams integration, Microsoft Skype for Business migration consulting, Microsoft Lync Server management and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Server Online planning,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide range of online PC desktop support including Windows 7 integration, preparing for to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's accredited CISSP and ISSAP network security consultants can provide a variety of system protection services that can enhance the immunity of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against assaults or assist your company to recover quickly after a damaging penetration. Security support services available from Progent include: in depth security evaluation utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Hydra; fast recuperation from virus and worm assaults; integrating firewalls; building secure mechanisms for remote and mobile access; securing your messaging system from spam and directory harvest attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote support services to help companies of all sizes connect their information networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid topologies that combine on-premises resources as well as cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of experience delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent can provide the skills of seasoned online consulting professionals for special IT projects that small companies often request. Progent's rates for ongoing development or consulting tasks are determined according to the qualifications of the consultants required. Progent's experience with these important areas of computer technology allows clients to execute major initiatives within budget and on time. Progent's project-based online consulting solutions include:
How Your Brooklyn New York Business Can Contact Progent's Remote Technical Support Experts
Call Center Expertise
Progent's Help Desk Call Center service options for small organizations with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk support services are ideal for smaller companies who lack the budget to build and maintain an internal Help Desk but who need quick communication with an effective Help Desk with professional phone assistance plus the technical depth to escalate complex tasks to high-level engineers.
Progentís shared Help Desk services allow your business to split the load for Help Desk services seamlessly between your IT staff and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution based on the leading PSA tool for handling service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center consulting services can support you in creating an effective new Help Desk Call Center or improving your established organization, identifying or modifying Call Center software to handle the special requirements of your company, or adding temporary online personnel to reinforce your in-house Help Desk Call Center resources during unusually busy situations like software migrations, major updates, or rolling out brand new applications.
Progent's Help Desk Call Center team of seasoned information technology experts offers your workers in Brooklyn New York fast assistance from a dependable network service resource with extensive background offering phone help and remote repair service for networks powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Call Center recognition as a major enabler of business productivity, and Progent's policy is to fix rather than merely document network issues.
Business Applications Services: Education, Programming, and Integration
Progent's Applications Consulting Team offers phone-based professional engineering expertise and education in special application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office Word, and MS Office Excel. To learn more about Progent's expertise, customization, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Mac professionals can promote the artistic components of Apple Mac computing by delivering phone-based help support and education in graphics, audio, and video. Progent's consultants offer expertise in a variety of Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's consultants can also help you with special projects like scanning or digitizing audio/video or putting together an audio/video post production lab.
Online Network and Server Monitoring Support
Progent can provide businesses in Brooklyn New York online network monitoring services powered by MS System Center Operations Manager network monitoring and reporting, enhanced by Progent to suit your business so that your IT support is proactive rather than reactive. By anticipating emerging problems before they cause downtime, remote monitoring can ward off stressful and costly information system failures. Progent can also utilize system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or environments that incorporate a variety of operating systems.
To get in touch with Progent about emergency remote support with UNIX/Linux, Solaris, or macOS and OS X environments, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services