For small businesses located in Brooklyn New York, Progent offers help for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided remote support to companies in every state in the U.S. (Refer to Progent's customer testimonials). In addition, Progent can furnish the consultation CCIE-qualified engineers for complex connectivity problems, plus the services of CISA and CISM-accredited security consultants to handle high-level security design and business continuity preparedness.
Progent's remote support engineers represent excellent value because they have the real-world background and the sophisticated technology to resolve the majority of network issues quickly. Efficient support reduces immediate expenses because service calls accumulate a smaller number of billable minutes. Online help also eliminates the cost of dispatching a consultant to your location. Your company saves even more with incidental expenses by reducing or avoiding network downtime and associated costs resulting from business disruption, upset customers and vendors, idle employees, and de-focused executives.
Progent's billing policy for remote support is structured to stretch your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are charged exclusively for the support that you receive. In contrast to many remote support firms, Progent imposes no service activation fee or minimum job duration. Progent's one-minute billing unit and simple policy for pricing avoid scenarios where quick solutions somehow turn into large bills. Progent's penchant for dealing with problems quickly results in your company saving money.
Progent's Online Service Tools
Over the years, Progent has fine tuned an array of customized tools and field-proven methodologies that permit the highest degree of efficiency for remote engineering help and troubleshooting for small and midsize business IT systems. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN technology permits the experts of Progent's Technical Response Center to communicate with your company's system remotely without compromising network security.
Progent's powerful customer support reporting application keeps extensive documentation describing the service that Progent's clients have been provided. Progent's team engineers have the benefit of the records of all help delivered to each Progent client by any engineer. This history of problems and resolutions is structured as a readily exploitable proprietary knowledge base that enables Progent's remote support engineers to communicate their experiences company-wide to make sure that the value of Progent's support services grows daily. Progent's high-level accreditations and close associations with major vendors such as Cisco and Microsoft make available additional extensive support knowledge bases and allow priority access to vendors' in-house product engineers with the result that Progent's online service specialists are able to come up with optimal solutions quickly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's phone services in Brooklyn New York or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for IT help, go to Immediate Emergency Support.
Phone-based Technical Services Available from Progent
Progent's phone-based support professionals offer certified skills in a comprehensive array of products and technologies. This breadth of IT skills allows Progent's consultants to address almost any problem that may take place in a small business network. Certificates held by Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to companies with multi-OS networks, Progent also offers the support of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based support services provided by Progent to small businesses in Brooklyn include:
Additional Consulting Services Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X remote support services cover a broad array of computer technology including system infrastructure, email systems, network and process security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server economization and easy management, and migration from older applications to the latest MS Windows or Linux environments. Progent's group-based methodology for solving technical problems promotes fast escalation, if necessary, to consultants with task-relevant experience to handle challenging situations. This accelerates repair of critical problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX/Linux support engineers can provide urgent remote help for diagnosing anomalies affecting UNIX/Linux networks powered by popular derivatives of UNIX including:
Major Linux versions for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- Debian GNU/Linux
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top accreditation for network infrastructure engineers, and validates a consultant's networking skills at the master level. CCIEs can handle even the most intractable problems occurring in network design, deployment, maintenance, security, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal engineers in analyzing anomalies with Cisco IOS network administration utilities and developing workarounds or locating program patches. Cisco qualified CCIEs provide exceptional value since their broad expertise allows them to fix the most intractable problems quickly. In common instances, less experienced consultants can struggle for hours or days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes.
Few support providers make Cisco-qualified CCIEs available to assist small and mid-size businesses. Progent offers fast telephone contact with a Cisco-qualified CCIE so your company can receive timely assistance for severe network infrastructure problems that are lowering worker productivity but are outside the comfort zone of your local IT maintenance group or consultant. Progent's CCIE support experts can communicate with your computer system via state-of-the-art on-line support technology to perform efficient, safe, and economical diagnosis and repair.
Progent's CCIEs offer assistance with all of Cisco's industry-leading selection of infrastructure products including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst Series switches, plus VPN technology.
Authorized Microsoft Windows Experts
Progent's Microsoft-premier online service engineers can deliver computer repair and consulting support for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the expertise of support engineers who can assist you with a broad variety of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2019 deployment,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 management,
SharePoint 2016 migration support,
SharePoint 2019 design and deployment, Microsoft Teams planning and integration, Skype for Business migration consulting, Microsoft Lync Server management and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online planning,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent also offers a full array of online PC desktop support and troubleshooting services including Windows 7 migration, upgrading to 64-bit desktop applications, configuring Office 2010, and automating desktop configuration.
CISSP and ISSAP Premier System Security Engineers
Progent's qualified CISSP and ISSAP security engineers can provide a range of security services to improve the defenses of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against attacks or help your business to recover rapidly after a damaging penetration. Security solutions offered by Progent include: comprehensive security audits using tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Hydra; quick recuperation from virus and worm attacks; configuring firewalls; designing secure architectures for remote and mobile connectivity; guarding your email system against viruses, spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online consulting services to help organizations of all sizes connect their networks with popular public clouds such as Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid architectures that seamlessly combine on-premises IT assets along with public cloud services. To assist you to integrate cloud services with networks, Progent offers a variety of public cloud integration support services such as Microsoft 365 integration with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of background delivering advanced consulting services online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent can provide the services of seasoned remote consulting experts for contract projects that small businesses frequently need. Billing rates for longer-term consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's experience with these important fields of information technology allows clients to complete critical projects within budget and on time. Progent's project-based remote engineering solutions include:
How Your Brooklyn New York Business Can Contact Progent's Online Service Experts
Help Desk Call Center Support
Progent's Help Desk programs for small and midsize businesses with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Call Center services are ideal for small organizations who lack the resources to assemble and manage an internal Help Desk Call Center but who require quick access to an efficient Help Desk Call Center with proficient telephone assistance as well as the in-depth expertise to escalate complex problems to advanced consultants.
Progentís shared Help Desk services allow your IT organization to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned technical support technicians and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution built around the leading professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Call Center consulting support can assist you in building an efficient new Help Desk Call Center or revamping your established one, selecting or modifying Call Center software products to address the special needs of your corporation, or adding temporary phone support staff to supplement your internal Help Desk Call Center resources to deal with demanding events like software migrations, major updates, or installing brand new business software.
Progent's Help Desk Call Center staff of experienced network experts provides your workers in Brooklyn New York rapid contact with an effective technical support group with substantial experience delivering telephone-based help and online troubleshooting for IT systems powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Call Center the reputation as a crucial driver of business productivity, and Progent's aim is to fix and not merely document IT issues.
Applications Services: Education, Programming, and Integration
Progent's Applications Experts Team can supply online and in-depth consulting expertise and training in special application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and education for Microsoft business applications such as CRM, Microsoft Project, MS Office Word, and Microsoft Excel. To read more information on Progent's consulting, customization, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Apple Mac experts can nurture the artistic aspect of Mac environments by offering phone-based consulting services and training in imaging, sound, and video. Progent's consultants offer expertise in a large selection of Macintosh creative tools including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with specific jobs like capturing or digitizing audio or video or integrating an audio/video post production lab.
Online Network and Server Monitoring Services
Progent offers companies in Brooklyn New York remote computer system monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring, enhanced by Progent for your environment so your IT support is proactive and automated. By detecting emerging problems before they result in crashes, proactive monitoring can minimize disruptive and costly network crises. Progent can also use system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or networks powered by a combination of operating systems.
To get in touch with Progent about urgent online expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Nationwide Online Help, call 1-800-993-9400, or go to Contact Progent.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services