Fast and Affordable Remote Troubleshooting for Brooklyn New York Information Networks
For organizations in Brooklyn New York, Progent provides remote technical support for networks based on any mix of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have delivered online troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to handle complex networking problems, plus the services of CISSP-qualified cybersecurity experts to handle high-level security design and diagnostic issues.
Progent's online technical support experts offer exceptional leverage because they possess the practical experience and are equipped with the advanced technology needed to solve the majority of information system problems quickly. This reduces immediate expenses because service calls accumulate fewer billable consulting minutes. Online help also eliminates the cost of sending a consultant to your location. Your organization saves additionally with incidental costs by reducing or avoiding network downtime and associated losses stemming from business disruption, upset clients, unproductive employees, and de-focused executives. Progent's extensive online technical support experience is particularly important for businesses that depend on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.
Progent's pricing policy for online support is structured to leverage your IT service dollar. Progent charges by the minute for phone consulting, so you are billed exclusively for the services that you receive. Unlike typical remote support companies, Progent requires no startup charge or minimum payments. Progent's one-minute granularity and simple model for pricing save you from scenarios where speedy. minor fixes manage to turn into big tabs. Progent's penchant for solving problems efficiently means your business spends less cash.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined an array of optimized tools and field-tested processes that ensure the highest level of efficiency for online technical support and repair for information systems of all sizes. Progent offers safe VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the engineers of Progent's remote service group to link to your computer system without violating corporate security.
Progent's sophisticated technical support reporting application includes detailed documentation describing the support that Progent's customers have been provided. Progent's staff service personnel have the benefit of the details of assistance delivered to each Progent customer by any consultant. This archive of issues and solutions is structured as a quickly retrievable support knowledge base that permits Progent's online technical professionals to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support improves over time. Progent's advanced accreditations and working associations with important technology companies including Cisco and Microsoft open up other extensive technical support knowledge bases and permit fast response from vendors' in-house engineering staff so Progent's online service experts can arrive at the best solutions promptly.
Remote technical services provided by Progent to clients in Brooklyn New York include:
Certified Windows Expertise
Progent's Microsoft-premier remote service engineers offer network repair and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can assist your company with a broad range of platform support such as Windows Server 2022 solution design and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 planning and configuration,
MS Exchange 2016 planning and deployment, Exchange 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration and hybrid deployment support, Microsoft Teams integration, Microsoft Skype for Business migration consulting, Lync Server 2013 integration, and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Microsoft Office Access Development and Training,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad range of affordable desktop consulting and support services to assist your business to install, integrate, repair, and manage workstations and notebooks based on Windows. Progent's PC desktop consulting services cover areas such as providing Windows 11 system design and migration consulting and Windows 10 configuration assistance, plus Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to centralize the management of your PCs and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network infrastructure professionals, and indicates a consultant's networking knowledge at the master level. CCIEs know how to resolve even the most stubborn problems encountered in network infrastructure planning, installation, maintenance, compliance, and problem solving. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with IOS Software network management utilities and coming up with workarounds or identifying software patches. CCIEs offer excellent value because their depth of expertise enables them to solve problems rapidly. In typical instances, less qualified engineers can struggle for many hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE support experts can communicate with your network by means of the latest on-line troubleshooting tools to provide fast, safe, and affordable diagnosis and remediation.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services
Progent's Cisco CCIEs offer help for the entire range of Cisco's popular selection of connectivity devices by providing services that include:
CISSP and ISSAP Certified Network Security Experts
Progent's certified CISM and CISSP cybersecurity experts can provide a variety of system protection solutions that can strengthen the immunity of your Windows, macOS and OS X, Linux, or UNIX network against assaults or assist your company to recover rapidly following a damaging breach. Security consulting services offered by Progent include: thorough data security and compliance assessment utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Netcat; fast recovery from malicious assaults; setting up firewalls; establishing safe architectures for remote and mobile connectivity; securing your messaging system against viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.
Progent offers expert online consulting support to help companies of any size connect their networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to design and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid topologies that combine on-premises IT assets along with cloud services. To help you to integrate public clouds with networks, Progent offers a range of public cloud migration support services that include Microsoft 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than 20 years of experience providing high-level consulting services online, and Progent can help you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and verify a repeatable runbook for recovering services quickly after a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, updates and patches and can generate audit reports to verify complete service restoration, validate Service Level Agreements and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, configure, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud solutions that provide maximum uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high level of automation regardless of the hardware making up the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide online support services to cover a broad spectrum of information technologies including system infrastructure, email solutions, network and operational security, plus UNIX and Microsoft Windows integration. For server economization and easy administration in networks that combine Linux and Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with migration from legacy applications to MS Windows or Linux environments. Progent's team-oriented approach to resolving technical problems enables fast escalation, if necessary, to engineers with appropriate expertise to handle complex scenarios. This expedites repair of critical problems, minimizes network downtime, and lowers service costs.
Progent's UNIX and Linux consultants can provide emergency remote assistance diagnosing problems within UNIX, Linux, or Solaris systems based on leading variants of UNIX such as:
Apple Mac OS X
IBM AIX OS
ProSight Flat-rate IT Services for Small and Mid-size Businesses
Progent provides a family of affordable, flat-rate managed services designed to enable small and mid-size organizations to benefit from the same advanced IT solutions used by some of the world's leading enterprises. The ProSight portfolio of outsourced network management services addresses all critical areas of information technology such as email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's next generation behavior machine learning tools to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight ASM safeguards local and cloud resources and offers a unified platform to automate the complete malware attack progression including protection, identification, containment, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your company's unique needs and that allows you demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate action. Progent can also assist you to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has partnered with leading backup product companies to produce ProSight Data Protection Services, a portfolio of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your data backup processes and allow transparent backup and fast restoration of important files/folders, applications, images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you recover from data loss caused by hardware breakdown, natural calamities, fire, malware such as ransomware, human mistakes, ill-intentioned employees, or application bugs. Managed backup services in the ProSight Data Protection Services selection include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these managed backup services are most appropriate for your network.
- Patch Management: Patch Management Services
Progent's managed services for patch management provide businesses of any size a versatile and cost-effective solution for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your ever-evolving information system. In addition to optimizing the security and functionality of your IT environment, Progent's software/firmware update management services allow your in-house IT staff to focus on more strategic initiatives and activities that deliver the highest business value from your network. Read more about Progent's software/firmware update management support services.
- ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
Progent's Duo MFA services incorporate Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication. Duo supports single-tap identity verification on Apple iOS, Android, and other personal devices. With Duo 2FA, whenever you sign into a secured online account and give your password you are requested to verify your identity on a unit that only you possess and that uses a different ("out-of-band") network channel. A wide selection of devices can be utilized as this second form of ID validation such as a smartphone or wearable, a hardware/software token, a landline phone, etc. You may designate multiple verification devices. To find out more about Duo two-factor identity authentication services, go to Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security companies to provide web-based control and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper layer of analysis for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept current, copies and displays the configuration of almost all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating tedious management activities, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, finding appliances that need critical updates, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT staff and your assigned Progent consultant so that all looming issues can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time wasted searching for vital information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an objective assessment of the health of their IT system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a more manageable Active Directory system. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with government and industry security requirements, more efficient utilization of network assets, faster troubleshooting, more reliable backup and restore, and increased uptime. See more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent information assurance expert. The interview is designed to assess your company's ability to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient security and backup environment that aligns with your company's requirements. For details, see The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent offers the skills of world-class remote consulting experts for contract IT programs. Billing charges for longer-term consulting tasks are determined according to the level of expertise of the engineers required. Progent's background in these special fields of computer technology allows clients to complete major initiatives within budget and on schedule. Progent's special online consulting services include:
How Your Brooklyn Company Can Contact Progent's Remote Technical Support Professionals
Call Center Support
Progent's Help Desk Call Center support programs for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, shared Helpdesk support services, and Help Desk consulting.
Progent's Standard Help Desk Services provide small organizations a complete solution that manages all aspects of online desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's regular desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progent's Co-managed Help Desk services allow your IT organization to share the load for Help Desk support seamlessly between your IT staff and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for handling end-user service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk Call Center staff of seasoned information technology consultants offers your clients in Brooklyn New York quick contact with a dependable support group with extensive experience providing phone help and remote troubleshooting for computer environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Call Center the reputation as a solid enabler of business efficiency, and Progent's goal is to solve and not merely annotate IT issues.
- Business Applications Services: Education, Development, and Integration
Progent's Applications Consulting Group can supply phone-based advanced engineering expertise and training in special business application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver consulting, programming, and education for Microsoft business applications such as CRM, Office Project, Microsoft 365 Word, and Microsoft 365 Excel. For additional information on Progent's expertise, customization, and training offerings, go to Progent's Business Application Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants offer world-class online and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new deployment of Microsoft System Center2, expand or optimize your current one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Support
Progent can deliver businesses in Brooklyn New York remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting services. Progent can tune SCOM to accommodate your business so that your IT support is proactive rather than reactive. By uncovering looming problems before they cause crashes, remote monitoring can avoid inconvenient and costly network failures. Progent can also use network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or systems that incorporate multiple OS platforms.
To get in touch with Progent about urgent remote help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in Brooklyn New York, Progent's phone-based computer support specialists are ready to deliver effective and affordable IT help the moment your organization needs it. Over two decades of offering remote repair services has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to refine remote access tools to solve IT problems rapidly while eliminating the expense and lost time associated with in-person service visits.
Even if your Brooklyn business works with a local freelance support technician or maintains a full time organization that know how to deal with the majority of network issues, Progent's Microsoft certified engineers can offer an easy and seamless virtual extension of your on-site resources in cases when your usual service personnel either lack the availability or the experience to solve sudden network emergencies or particularly complicated integration problems.
Details of Progent's Online Computer Services for Brooklyn New York
Progent's phone support, remote repair, system security expertise, and system administration services give offices in Brooklyn New York the greatest leverage for your support investment. Whether you need occasional telephone support and Internet-based network repair or ongoing Help Desk services and network management, Progent's experts can provide your business world class network support while allowing you to eliminate the expense and administration overhead of carrying a full-service internal IT organization. Key features of Progent's National Remote Support services include:
- Fast Phone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified engineers can provide fast and economical expertise to offices in Brooklyn New York and is also ideal for customers in geographic regions that have a limited supply of consultants with in-depth expertise supporting Microsoft's current family of server platforms. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Partner consulting company, Progent has the advantage of a wide range of Microsoft support tools, technical information, and continuing training.
- By the Minute Billing to Minimize Costs
Progent offers remote help on a minute-by-minute billing plan, so you pay only for the support you use. Progent asks for no minimum charge for online service and imposes no monthly subscription fee for services delivered during regular business hours. This saves you from facing big invoices for quick fixes.
- Availability of Cisco Network Design Specialists
Progent's registered experts for Cisco offers the services of authorized professionals who have experience in planning, implementing, and managing networking solutions based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to build high-speed, reliable, and protected connectivity for wireline and wireless networking.
- Application Experts Group
Progent's core support services consist of technology integration, MS Exchange Server consulting, network security planning, and Co-managed Help Desk services. Progent's Experts group can provide in-depth consulting expertise in critical application areas. Support offered by the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Consulting and Customization
MS Project Training
Microsoft Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Help
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Integration and Training
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Programming, and SQL Server 2014 Application Development and Troubleshooting
Oracle Management Support and Application Development
MySQL Management and Application Programming
Apple Macintosh Support
Amazon Marketplace Web Service Software Design and Programming
By providing a full service one-stop source for IT generalists and specialists, Progent is able to deliver fast, affordable, and comprehensive IT solutions that align with the specific requirements of your company.
- Advanced Online Connectivity Software
Secure remote connectivity allows Progent's support professionals to observe exactly what your customers see. This makes it easier to find quick solutions to issues that might otherwise require an expensive onsite visit. State-of-the-art online connectivity tools and experienced engineers together allow Progent to resolve most IT issues quickly and affordably. Progent is an industry leader in online support and remote network tracking.
- Support for Mainstream VPN Gateways
Progent can provide secure Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your network remotely without weakening system security.
- 24x7 Service for Maximum System Uptime
For businesses with vital applications, Progent offers optional 24x7 online support services. Combined with automated 24x7 network monitoring based on MS System Center Operations Manager 2007, this service can help produce maximum system availability.
- Help Desk Outsourcing
Progent's Help Desk support programs are designed especially for budget-conscious organizations whose clients need instant access to a Help Desk Call Center with expert phone support and complete escalation ability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of technical experience, fine tuned support tools, and understanding of enterprise networking allow companies to escape the limitations associated with excessive dependence on smaller consulting firms, individual freelance consultants, or over-stretched in-house IT help.
Progent adds value by offering:
How Does My Business Start Receiving Remote Computer Support from Progent?
- Proven Methodology
Progent's staff of Microsoft and Cisco Premier experts average more than ten years of hands-on industry experience, at the front lines of network service, performing a broad range of technical projects for an extensive array of businesses. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting personnel. This ensures that you get not just world-class IT capability, but also a consultant with field-tested approaches for using technical knowledge to repair actual network problems efficiently.
- Value Pricing
Progent's pricing model is to bill for remote support and on-premises visits per minute. Consequently, you are invoiced just for received services. Progent does not demand a higher rate for after-hours or priority support, and within California or in regions where Progent provides in-person service, Progent does not charge for travel except for emergency support where on-site work is less than four hours. In addition, Progent applies no initialization charge and asks no retainer for support services provided during regular working hours. Many service firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids big invoices for quick repairs so you won't be forced to allow simple problems to stay unaddressed.
- Full Records of IT Services
Progent has created a comprehensive support reporting system that stores and formats complete documentation for all billed services. Unlike some independent consultants or small service firms who offer scant documentation or details of tasks done, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the service reports sent by each consultant to every client. The practice of detailing and organizing service records results in more efficient service and avoids a variety of common problems such as when a service customer is effectively held hostage to a consultant who won't let go of the keys to the kingdom.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the few consulting firms to offer 24x7 remote tracking services based on MS System Center Operations Manager. MS Operations Manager allows your computer support to be proactive rather than reactive. By revealing possible issues before they cause lost productivity, system monitoring can save your IT network from stressful and costly service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.