Fast and Affordable Remote Troubleshooting for Brooklyn New York Computer Networks
Immediate Phone Help for Brooklyn NetworksFor organizations in Brooklyn New York, Progent provides online support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided remote support to companies in every state in the United States. (See testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to solve challenging infrastructure problems, as well as the services of CISSP-qualified security consultants to help with advanced security architecture and diagnostic jobs.

Progent's remote support engineers offer exceptional value because they have the practical experience and have access to the advanced tools required to solve most information system problems rapidly. This lowers direct expenses because service calls require minimal chargeable minutes. Remote help also eliminates the cost of sending a consultant to your site. Your company benefits even more with indirect expenses by reducing or eliminating system outages and associated costs due to business discontinuity, upset customers and vendors, idle employees, and distracted executives. Progent's extensive online technical support expertise is especially valuable for organizations that depend on public clouds for vital network infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an option.

Progent's pricing policy for remote support is designed to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are charged just for the services that you receive. Unlike typical online service organizations, Progent requires no startup surcharge or minimum fees. Progent's per-minute granularity and clean model for billing eliminate scenarios where speedy. minor repairs somehow turn into large bills. Progent's skill at dealing with technical issues efficiently means your business saves money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined an arsenal of customized technologies and field-proven processes which promote the highest degree of efficiency for remote engineering help and repair for IT networks of all sizes. Progent provides protected VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the engineers of Progent's Technical Response Center to communicate with your company's system without compromising network security.

Progent's advanced service reporting application keeps extensive documentation for all service that Progent's clients have been provided. Progent's team service personnel have access to the records of assistance rendered to each client by any engineer. This database of trouble tickets and responses is structured as a conveniently accessible internal database that enables Progent's online technical experts to share their knowledge company-wide to ensure that the efficiency of Progent's support improves daily. Progent's extensive list of certifications and close associations with key technology companies including Cisco and Microsoft make available additional massive technical databases and permit fast response from vendors' in-house support staff with the result that Progent's online service experts can arrive at the most efficient solutions promptly.

Online technical support services provided by Progent to clients in Brooklyn New York include:

Progent's ProSight Subscription-based Managed Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, fixed-price managed services intended to enable small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by some of the world's top enterprises. Progent's ProSight line of outsourced network management services addresses all critical facets of information technology such as email content filtering, security and compliance, automated backup/recovery, network infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based analysis tools to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to address the entire malware attack progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that helps you demonstrate compliance with legal and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent's consultants can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup technology companies to produce ProSight Data Protection Services, a portfolio of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and monitor your backup operations and enable non-disruptive backup and fast restoration of important files, applications, images, and VMs. ProSight DPS helps you recover from data loss caused by equipment breakdown, natural disasters, fire, cyber attacks like ransomware, user error, ill-intentioned employees, or application glitches. Managed backup services available in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these managed backup services are best suited for your network.

  • Patch Management: Patch Management Services
    Progent's managed services for patch management offer organizations of all sizes a flexible and cost-effective alternative for assessing, validating, scheduling, applying, and documenting updates to your dynamic information system. In addition to maximizing the protection and functionality of your computer network, Progent's patch management services permit your IT team to concentrate on more strategic projects and tasks that derive the highest business value from your information network. Find out more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA service plans utilize Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication. Duo supports one-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a secured online account and give your password you are asked to confirm who you are on a device that only you have and that uses a different network channel. A broad selection of devices can be utilized for this second form of ID validation such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can designate multiple verification devices. To learn more about Duo two-factor identity authentication services, go to Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of real-time reporting utilities created to integrate with the industry's leading ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues like spotty support follow-up or endpoints with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security companies to provide web-based control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further level of inspection for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to diagram, monitor, reconfigure and debug their connectivity appliances like routers and switches, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding appliances that need critical software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system running at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT staff and your assigned Progent consultant so all potential issues can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate up to half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to obtain an objective evaluation of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with information security requirements, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent information assurance consultant. The interview is intended to assess your company's ability either to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your current cybersecurity posture and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective AV and backup/recovery environment that aligns with your business needs. For details, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract IT projects. Billing charges for ongoing consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's experience with these important areas of computer technology enables clients to complete major projects economically and on schedule. Progent's special remote consulting solutions include:

  • Call Center Services
    Progent's Call Center support programs for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that manages all facets of remote desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most problems.

    Progent's Help Desk Co-management services make it possible for your IT organization to split the load for Help Desk support transparently between your IT team and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution based on the top PSA platform for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.

    Progent's Call Center staff of seasoned information technology professionals provides your customers in Brooklyn New York immediate contact with a reliable support group with substantial background offering telephone-based consulting and remote diagnostics for IT systems based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Call Center recognition as a major driver of company success, and Progent's goal is to fix and not merely record network issues.

  • Business Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Experts Group offers remote and in-depth engineering support and education in key application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and education for familiar Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft 365 Word, and Office Excel. To read additional information concerning Progent's expertise, customization, and education services, refer to Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of heterogeneous environments that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts offer world-class online and on-premises support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of System Center2, extend or optimize an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in Brooklyn New York online hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting. Progent can adapt SCOM for your business so that your computer maintenance is proactive and automated. By spotting potential trouble spots before they evolve into network outages, proactive monitoring can minimize disruptive and costly network crises. Progent can also assist with network monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or systems based on a variety of OS platforms.
How Your Brooklyn Company Can Contact Progent's Online Service Professionals
To contact Progent about emergency phone-based support with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Online Support, call 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Brooklyn New York, Progent's online computer support engineers are ready to provide effective and affordable system help the instant your organization needs it. More than two decades of offering online repair services has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to fine tune online connectivity tools to solve IT problems quickly while eliminating the cost and lost time associated with on-site support calls.

Even if your Brooklyn office relies on a regular freelance support technician or maintains a full time IT staff that know how to deal with common computer issues, Progent's Microsoft certified consultants can still provide a convenient and transparent virtual expansion of your local resources in cases when your usual IT support personnel either lack the bandwidth or the experience to handle sudden system crises or especially complicated integration problems.

Benefits of Progent's IT Support for Organizations in Brooklyn New York
Progent's remote IT consulting services allow your Brooklyn business to have the advantages of immediate, world-class network support without the cost of maintaining a full-time IT organization. Your information system will acquire greater strategic worth by becoming increasingly reliable, productive, and protected. Advantages to your company include:

  • Convenient virtual extension of your local IT resources
    With most offices in Brooklyn New York, local network support resources, whether consisting of independent consultants or an internal IT staff, can resolve the majority of technical problems. However, IT crises sometimes strike when local support personnel are too busy or unavailable, and some trouble may be associated with IT products that is beyond the scope of your usual service people. In these situations, Progent's on-call service professionals give you a convenient, fast, and affordable solution to augment your local resources and to pass on useful information to increase your ability to deal with downstream issues locally.

  • Reduced Dependence on Individual Service Providers
    For IT support, smaller businesses commonly depend on individual freelance consultants. Although freelance service people have smaller internal costs than larger support firms and can afford to charge lower rates, they are often stretched too thin, making it impossible to respond rapidly to crisis situations. If a freelance service provider is busy with another customer, sick, on vacation, or in training, the absence of backup personnel may require your business to wait for assistance during an IT crisis. As your business expands, network unavailability and problems with vital software are more expensive. The budget you thought you were conserving on an independent can be consumed fast by lost productivity. Progent offers an on-call source of backup service experts to insure your network is always available.

  • Build a Scalable Basis for Smooth Growth
    Companies typically begin with an information architecture created on a shoestring budget. Lacking a strong infrastructure, slap-dash repairs often get piled on top of a weak foundation. When a network grows, stability and expandability issues can hinder the productivity of the business. These badly built environments require careful analysis, smart strategic planning, and wide IT expertise to upgrade to a network infrastructure that can offer the stable foundation to handle current business requirements and simplify downstream growth.

  • Interact with Problem Solvers Rather Than Product Sellers
    Smaller businesses need advice and technical training to navigate through an increasingly complex maze of technology options available for promoting business success and improving productivity. These companies hardly need a computer consultant who is attempting to sell a certain vendor's products. IT consulting and product selling can result in a scenario where the proposed solution is built around a predetermined product rather than the true needs of a client. Progent avoids these dilemmas by offering just services rather than products. This enables Progent to align IT consulting with the real needs of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of IT expertise, fine tuned remote support software, and understanding of enterprise networking allow offices to avoid the pitfalls of exclusive dependence on smaller consulting organizations, independent freelance consultants, or limited internal resources.

Progent adds value by offering:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier consultants average longer than ten years of real-world industry experience, at the front lines of network support, performing a wide variety of IT projects for a large mix of clients. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent teaches its support personnel. This guarantees that you get not just expert IT skills, but also a consultant with proven approaches for applying computer knowledge to fix real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-premises help per minute. As a result, you owe just for delivered services. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in regions where Progent provides on-site service, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. Also, Progent imposes no initialization charge and asks no retainer for support services provided during regular business hours. Many service firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids large invoices for quick solutions so you will not be tempted to permit simple problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to handle technical issues that are within their comfort zone, Progent can concentrate on offering hard-to-find services where Progent has few competitors. Companies who utilize trusted freelance service providers or who maintain in-house IT personnel benefit when Progent passes on information about critical technology and proven processes to make their IT environments more robust, secure, and productive.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting companies to offer round-the-clock remote monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By anticipating potential problems before they result in downtime, system monitoring can save your information network from painful and costly service losses.
How Does My Business Start Receiving Online Computer Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.



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