Fast Online Help for Brooklyn New York Networks
For companies in Brooklyn New York, Progent offers online technical support for computer systems based on Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have delivered online support to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to handle complex infrastructure problems, plus the assistance of CISSP-certified security experts to help with high-level security architecture and troubleshooting jobs.
Progent's online support experts provide excellent leverage because they possess the real-world background and have access to the sophisticated technology required to solve the majority of information system issues quickly. Efficient support reduces direct expenses because solutions accumulate fewer chargeable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your location. Your organization benefits additionally with incidental costs by minimizing or eliminating system downtime and associated losses stemming from business discontinuity, disgruntled clients, unproductive workers, and de-focused management. Progent's extensive online technical support know-how is particularly valuable for businesses that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be an alternative.
Progent's billing model for online support is designed to stretch your network support dollar. Progent bills by the minute for phone assistance, so you are invoiced only for the support that you actually get. Unlike many online support firms, Progent asks for no service activation fee or minimum payments. Progent's one-minute billing unit and simple policy for pricing eliminate situations where quick solutions somehow turn into substantial invoices. Progent's penchant for disposing of problems efficiently means your business saves cash.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an array of optimized technologies and field-tested methodologies which promote the maximum degree of effectiveness for online consulting and troubleshooting for IT networks of any size. Progent provides safe VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the staff of Progent's Technical Response Center to link to your company's environment remotely without violating corporate security.
Progent's proven service reporting system stores comprehensive documentation describing the support that Progent's clients have been provided. Progent's staff consultants have the benefit of the records of support delivered to each Progent client by every Progent engineer. This history of problems and repairs is structured as a conveniently retrievable proprietary knowledge base that permits Progent's online support engineers to share their experiences company-wide to ensure that the quality of Progent's support grows daily. Progent's advanced certifications and working associations with important industry leaders including Cisco and Microsoft open up other extensive support databases and allow fast response from vendors' internal engineering staff so Progent's online consulting specialists can arrive at optimal resolutions promptly.
Online support available from Progent to clients in Brooklyn New York include:
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Certified MS Windows Experts
Progent's Microsoft-certified online support engineers offer computer problem solving and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can assist you with a wide range of technology support services including Microsoft Windows Server 2022 solution design and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2019 integration,
MS Exchange 2016 planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration and hybrid deployment consulting services, Microsoft Teams migration expertise, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a broad array of cost-effective PC desktop services to assist your company to deploy, configure, repair, and administer desktop PCs and laptops based on Windows. Progent's PC desktop support services cover areas such as providing Windows 11 system design and migration support and Windows 10 integration support, plus Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your desktops along with your cloud-connected mobile devices.
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Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for networking consultants, and validates a consultant's networking skills at the master level. CCIEs can resolve even the most challenging challenges occurring in network infrastructure planning, installation, maintenance, compliance, and problem solving. CCIEs operate closely with Cisco's internal product support engineers in isolating anomalies with IOS network management tools and coming up with workarounds or locating software updates. Cisco CCIEs offer excellent cost-effectiveness since their deep experience allows them to solve problems quickly. In common instances, less experienced service providers can wrestle for many hours or days with identical problems that a CCIE can resolve in a few minutes. Progent's Cisco CCIE support experts can tie into your computer system using sophisticated on-line troubleshooting technology to perform quick, safe, and affordable diagnosis and remediation.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
City |
Address |
Phone |
Link |
Brooklyn |
Flatbush Avenue Executive Center, 495 Flatbush Avenue Brooklyn, NY 11225 United States |
(917) 781-0096 |
Brooklyn Network Support Services |
Edison |
3001 Woodbridge Avenue Edison, NJ 08837 United States |
(973) 939-0035 |
Edison Network Support Services |
Jersey City |
111 Town Square Place, Suite 1203 Jersey City, NJ 07302 United States |
(201) 839-3400 |
Jersey City Network Support Services |
Lower Manhattan |
30 Broad St, 23rd Floor New York City, NY 10004 United States |
(646) 969-5696 |
Lower Manhattan Network Support Services |
Midtown Manhattan |
420 Lexington Ave New York City, NY 10170 United States |
(646) 727-4666 |
Midtown Manhattan Network Support Services |
Newark |
146-B Ferry Street Newark, NJ 07105 United States |
(862) 373-1253 |
Newark Network Support Services |
Parsippany |
181 New Road, Suite 304 Parsippany, NJ 07054 United States |
(973) 939-0009 |
Parsippany Network Support Services |
Saddle Brook |
Park 80 West Saddle Brook, NJ 07663 United States |
(562) 583-3336 |
Saddle Brook Network Support Services |
Uniondale |
405 RXR Plaza Uniondale, NY 11556 United States |
(224) 534-2088 |
Uniondale Network Support Services |
Yonkers |
73 Market Street, 3rd Floor Yonkers, NY 10710 United States |
(914) 662-8006 |
Yonkers Network Support Services |
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's market leading selection of connectivity products by delivering services that include:
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CISSP and ISSAP Premier Network Security Experts
Progent's certified CISSP and CISSP-ISSAP cybersecurity experts can provide a variety of security solutions to bolster the defenses of your Microsoft Windows, Apple macOS and OS X, Linux environment against internal or external threats or help your company to recover rapidly after a damaging breach. Security solutions offered by Progent include: in depth network security and compliance evaluation using utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Hydra; rapid cleanup after virus and worm assaults; integrating firewalls; building secure architectures for remote and mobile access; guarding your email system against spam and directory harvest attacks; and managing round-the-clock network monitoring.
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Cloud Integration

Progent offers advanced online consulting services to help organizations of all sizes integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid topologies that seamlessly combine local IT assets along with cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of cloud migration services such as Microsoft 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of background delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
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VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and verify a consistent process for recovering services rapidly after a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, upgrades and fixes and can produce audit reports to verify complete service restoration, validate Service Level Agreements and demonstrate compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, configure, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that deliver high availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high degree of automation regardless of the hardware making up the basic network infrastructure.
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UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer remote support services to address a broad range of information technologies including system infrastructure, messaging solutions, network and process security, plus UNIX and Microsoft Windows coexistence. For server economization and simplified administration in environments that incorporate Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also assist with migration from older systems to MS Windows or Linux environments. Progent's team-based methodology for resolving network issues enables quick escalation, when required, to consultants with appropriate experience to handle complex situations. This accelerates repair of critical problems, reduces network downtime, and cuts service expense.
Major Linux platforms for which Progent offers expertise include:
RedHat Linux
SUSE Linux
Debian GNU/Linux
Slackware
Ubuntu
Progent's ProSight Flat-rate IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, flat-rate managed services designed to allow small and medium-size businesses to benefit from the same cutting-edge technology deployed by some of the industry's top enterprises. The ProSight suite of outsourced network management services covers all critical aspects of modern networking such as email protection, security and compliance, cloud-based backup/recovery, infrastructure management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates SentinelOne's next generation behavior machine learning technology to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily get by traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to manage the complete threat progression including filtering, detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools incorporated within a single agent accessible from a single control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your organization's unique needs and that allows you demonstrate compliance with government and industry data protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate action. Progent can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with advanced backup/restore technology companies to produce ProSight Data Protection Services, a family of subscription-based offerings that provide backup-as-a-service. ProSight DPS products automate and track your backup processes and enable non-disruptive backup and fast restoration of vital files, apps, system images, plus VMs. ProSight DPS helps your business protect against data loss caused by hardware breakdown, natural calamities, fire, cyber attacks such as ransomware, user error, ill-intentioned employees, or software glitches. Managed backup services in the ProSight Data Protection Services product line include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these fully managed services are most appropriate for your IT environment.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's managed services for software and firmware patch management offer organizations of any size a versatile and affordable alternative for evaluating, validating, scheduling, applying, and tracking software and firmware updates to your ever-evolving information network. In addition to maximizing the security and functionality of your IT network, Progent's software/firmware update management services free up time for your in-house IT staff to focus on line-of-business projects and tasks that deliver the highest business value from your network. Find out more about Progent's patch management support services.
- ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication. Duo supports single-tap identity verification on Apple iOS, Google Android, and other personal devices. Using Duo 2FA, whenever you sign into a protected online account and enter your password you are asked to confirm your identity via a unit that only you have and that is accessed using a different ("out-of-band") network channel. A wide range of out-of-band devices can be used as this second means of ID validation including an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may designate multiple verification devices. To learn more about Duo two-factor identity authentication services, refer to Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security vendors to deliver web-based management and comprehensive protection for your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating complex network management activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding appliances that need critical updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent�s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management personnel and your Progent consultant so that all looming problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you�re making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their network. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with data security regulations, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent information assurance consultant. The interview is intended to assess your company's preparedness to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup environment that aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting experts for contract information technology projects. Progent's charges for ongoing consulting tasks are set according to the level of expertise of the consultants required. Progent's background in these special fields of information technology enables clients to execute critical initiatives within budget and on time. Progent's special remote engineering services include:
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Help Desk Expertise
Progent's Call Center support alternatives for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center services, co-managed Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide small businesses a complete solution that manages all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount off Progent's normal desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.
Progent's Help Desk Call Center consulting support can aid you in establishing an effective new Call Center or improving your established organization, identifying or modifying Call Center application software to meet the particular requirements of your business, or adding occasional phone support personnel to reinforce your in-house Help Desk Call Center team to handle demanding scenarios like software transitions, major upgrades, or rolling out new business software.
Progent's Call Center staff of seasoned network experts provides your customers in Brooklyn New York instant communication with a dependable technical support group with extensive background offering telephone-based support and online repair service for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Call Center recognition as a significant enabler of company success, and Progent's goal is to solve and not just report network problems.
- Applications Services: Education, Development, and Problem Solving
Progent's Applications Experts Group provides online advanced consulting support and education in key business application areas that include ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide expertise, customization, and training for familiar Microsoft business applications such as Microsoft CRM, Office Project, Office Word, and Office Excel. To find out more information concerning Progent's consulting, custom programming, and training offerings, refer to Progent's Business Application Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts offer world-class remote and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new implementation of System Center2, expand or optimize an existing one, migrate smoothly from a previous release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Support
Progent offers companies in Brooklyn New York online hybrid network monitoring by providing System Center Operations Manager expertise. Progent can tune Operations Manager to fit your environment so your network maintenance is proactive rather than reactive. By exposing looming trouble spots before they result in downtime, automated monitoring can head off inconvenient and expensive network crises. Progent can also utilize system monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows environments, or systems that incorporate a variety of platforms.
How Your Brooklyn Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent phone-based support with Microsoft, macOS and OS X, or Linux computer systems, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or go to Contact Progent.
For companies and startups in Brooklyn New York, Progent's online computer support engineers can deliver professional and cost-effective IT help the instant your organization needs it. More than a decade of providing online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to fine tune online access tools to solve computer problems quickly while avoiding the cost and lost productivity associated with on-premises support calls.
Even if your Brooklyn office works with a regular freelance consultant or maintains a full time IT staff that know how to handle the majority of computer problems, Progent's Microsoft certified consultants can offer a convenient and transparent virtual extension of your local resources for situations when your regular IT support personnel either don't have the time or the knowledge to deal with sudden system crises or particularly tough integration problems.
Features of Progent's Online Computer Support for Brooklyn New York
Progent's online support, Internet-based troubleshooting, network security consulting, and network administration services give businesses in Brooklyn New York unparalleled leverage for your support budget. Whether you need occasional telephone support and Internet-based network repair or full-time Help Desk services and system management, Progent's experts can provide your business enterprise-level network support while permitting you to eliminate the expense and hassle of carrying a full-service internal IT organization. Key features of Progent's National Remote Support program include:
- Immediate Telephone Access to Microsoft Premier Experts
Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to companies in Brooklyn New York and is also ideal for networks in more remote regions that lack consultants with in-depth expertise supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of background supporting Microsoft products. As a Microsoft Partner support company, Progent has access to a broad array of Microsoft support tools, service information, and on-going education.
- By the Minute Billing to Reduce Costs
Progent provides online help on a by-the-minute basis, so you are charged only for the support you receive. Progent has no minimum fee for online help and requires no periodic retainer for support services delivered during normal business hours. This keeps you from facing big invoices for routine fixes.
- Availability of Cisco Network Infrastructure Experts
Progent's certified experts for Cisco can provide the services of on-staff professionals with skill in designing, deploying, and troubleshooting networking solutions based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you build fast, high-availability, and secure connectivity for fixed and mobile networking.
- Application Experts Group
Progent's basic support services include technology integration, Microsoft Exchange Server consulting, corporate security design, and shared Help Desk services. Progent's Application Experts group can provide world-class consulting support in critical business applications. Support available from the Application Experts Group covers:
Microsoft Dynamics GP Consulting and Customization
MS Project and Project Online Training
Microsoft Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Consulting Services
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 integration, MS SQL Server 2017 planning and migration, SQL Server 2016 Application Programming, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle Management Support and Application Development
MySQL Management and Application Programming
Mac Support
Amazon MWS Software Integration
By offering a full service centralized resource for IT generalists and application experts, Progent can deliver timely, inexpensive, and thorough information technology solutions that meet the special requirements of your company.
- Advanced Online Connectivity Software
Protected online access permits Progent's service experts to see precisely what your customers see. This makes it possible to find quick solutions to problems that might otherwise require an expensive onsite service call. State-of-the-art online access software and expert engineers combine to enable Progent to repair most IT issues quickly and affordably. Progent is a pioneer in online troubleshooting and remote system tracking.
- Compatibility with Leading VPN Products
Progent supports safe Virtual Private Network connectivity for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access enables the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- 24x7 Support for High Network Uptime
For organizations with line-of-business applications, Progent offers optional 24x7 remote technical services. Used in conjunction with automated 24x7 network monitoring based on MS Operations Manager 2007, this service can help produce maximum network uptime.
- Help Desk Call Center
Progent's Help Desk support programs are intended specifically for budget-conscious businesses whose workers require instant recourse to a Help Desk service with expert phone support and complete escalation capability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, range of technical expertise, fine tuned support software, and familiarity with enterprise networking allow businesses to avoid the limitations of exclusive dependence on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.
Progent stands out by providing:
- Certified Expertise in Microsoft's Entire Line of Server Platforms
Progent offers world-class expertise for Microsoft’s powerful server products with services such as Microsoft Windows Server 2022 solution design and integration services, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration consulting, Windows Server 2008 R2 upgrades, Windows 2003 Server maintenance, MS Exchange Server 2019 planning and configuration, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 maintenance, Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server maintenance.
- Value Pricing
Progent's pricing model is to bill for phone support and in-person help by the minute. Consequently, you are invoiced only for received services. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in areas where Progent offers on-site support, Progent does not charge for travel except for emergency support where on-site work is less than four hours. Also, Progent imposes no minimum charge and requires no monthly commitment for support services provided during regular working hours. Many support organizations impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big bills for quick solutions so you won't be forced to allow minor problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to handle technical issues that are within their comfort zone, Progent can concentrate on offering hard-to-find skills where Progent has little competition. Companies who work with trusted freelance consultants or who employ internal support staffs benefit when Progent transfers knowledge about new technology and proven processes to make their IT environments more reliable, protected, and productive.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service companies to provide 24x7 system monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By uncovering possible problems before they cause lost productivity, system monitoring can keep your IT network from painful and expensive availability disruptions.
How Does My Business Start Receiving Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.