Fast Remote Help for Brooklyn New York Information Networks
Immediate Remote Support for Brooklyn SystemsFor organizations located in Brooklyn New York, Progent offers remote support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have delivered remote troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to handle challenging networking issues, plus the assistance of CISA and CISSP-certified cybersecurity experts to handle advanced security design and troubleshooting jobs.

Progent's online technical support engineers offer exceptional leverage because they have the real-world experience and have access to the sophisticated tools needed to solve most network problems rapidly. This reduces immediate expenses since service calls accumulate minimal chargeable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your site. Your organization saves even more in incidental expenses by minimizing or eliminating network outages and related costs due to business discontinuity, upset customers and vendors, idle workers, and de-focused management. Progent's advanced online technical support know-how is especially valuable for organizations that rely on public clouds for vital infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an option.

Progent's billing policy for remote support is designed to leverage your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are charged just for the support that you actually get. Unlike typical remote support firms, Progent asks for no startup fee or minimum fees. Progent's one-minute billing unit and clean model for billing do away with scenarios where quick solutions manage to end up as large bills. Progent's penchant for disposing of technical issues quickly means your business saves money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined a collection of optimized tools and proven methodologies which permit the maximum degree of effectiveness for remote help and repair for information networks of any size. Progent provides protected VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the staff of Progent's remote service group to communicate with your company's network remotely without violating network security.

Progent's advanced customer support reporting system keeps detailed documentation of the support that Progent's clients have been provided. Progent's team engineers have access to the records of all help provided to each Progent client by every Progent consultant. This archive of issues and repairs is stored as a readily searchable support knowledge base that permits Progent's remote support experts to communicate their knowledge with the whole team to make sure that the quality of Progent's support services improves daily. Progent's high-level certifications and working relationships with major technology companies such as Cisco and Microsoft make available other extensive technical databases and allow priority response from manufacturers' in-house engineering staff so Progent's remote service specialists are able to come up with the most efficient resolutions promptly.

Remote technical support services provided by Progent to customers in Brooklyn New York include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, flat-rate services designed to allow small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by many of the world's top corporations. The ProSight series of network monitoring and management services addresses all critical facets of information technology including email content filtering, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based machine learning tools to defend endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to automate the entire threat lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection services offer economical multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies incorporated within one agent managed from a single console. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup technology vendors to create ProSight Data Protection Services (DPS), a selection of offerings that deliver backup-as-a-service. ProSight DPS products manage and track your data backup operations and allow non-disruptive backup and fast recovery of important files/folders, apps, system images, and VMs. ProSight DPS helps you recover from data loss caused by hardware breakdown, natural disasters, fire, cyber attacks such as ransomware, human mistakes, ill-intentioned employees, or software glitches. Managed backup services available in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these managed services are best suited for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for patch management provide organizations of all sizes a flexible and cost-effective solution for evaluating, testing, scheduling, implementing, and tracking updates to your dynamic IT system. In addition to optimizing the security and reliability of your IT network, Progent's software/firmware update management services free up time for your in-house IT staff to focus on more strategic projects and tasks that derive the highest business value from your network. Find out more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to protect against password theft by using two-factor authentication (2FA). Duo supports one-tap identity verification on iOS, Android, and other personal devices. With 2FA, when you sign into a secured application and give your password you are asked to confirm your identity on a unit that only you have and that uses a different ("out-of-band") network channel. A broad range of out-of-band devices can be used as this second form of authentication including a smartphone or watch, a hardware token, a landline phone, etc. You may designate multiple validation devices. For more information about Duo identity authentication services, see Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of in-depth reporting utilities designed to integrate with the industry's top ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as spotty support follow-up or machines with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security vendors to provide web-based control and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the local security gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, track, optimize and troubleshoot their connectivity appliances like routers, firewalls, and load balancers plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating complex management activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating devices that need critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to keep your network running efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so any potential problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to half of time spent looking for critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their network. Powered by a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management. Advantages can include easier network management, improved compliance with data security regulations, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's preparedness either to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup/recovery environment that meets your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special information technology projects. Progent's charges for longer-term consulting tasks are set based on the level of expertise of the consultants involved. Progent's experience with these important fields of computer technology allows customers to complete critical initiatives economically and on schedule. Progent's project-based online consulting services include:

  • Call Center Support
    Progent's Help Desk service offerings for businesses with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk services, shared Helpdesk services, and Call Center consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that handles all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount from Progent's regular desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems.

    Progent's Help Desk consulting services can support you in building an effective new Call Center or improving your established one, identifying or modifying Help Desk Call Center software to meet the unique requirements of your corporation, or providing occasional phone support staff to reinforce your in-house Call Center group to deal with unusually busy situations like software migrations, mass updates, or rolling out new business software.

    Progent's Call Center staff of veteran information technology professionals gives your clients in Brooklyn New York rapid assistance from a large support group with extensive experience offering phone help and remote repair service for computer environments powered by Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk Call Center perception as a significant enabler of business productivity, and Progent's target is to resolve and not simply document network problems.

  • Business Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting Team provides online and in-depth engineering support and education in special business application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, custom programming, and training for Microsoft applications including CRM, Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out more information concerning Progent's expertise, programming, and education offerings, refer to Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts can provide world-class online and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of Microsoft System Center2, extend or tune an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Brooklyn New York online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can configure Operations Manager for your environment so your computer maintenance is proactive and automated. By exposing emerging issues before they cause full-scale emergencies, automated monitoring can avoid disruptive and costly network failures. Progent can also provide help with system monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or systems that incorporate a combination of platforms.
How Your Brooklyn Business Can Contact Progent's Online Support Experts
To contact Progent about emergency phone-based support with Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Brooklyn New York, Progent's online computer support engineers can provide effective and affordable system support whenever your organization requires it. Over two decades of providing online tech support has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to refine online access technology to solve IT problems quickly while eliminating the expense and lost productivity associated with on-site service calls.

Even if your Brooklyn business has a local freelance consultant or maintains a full time organization that can handle ordinary computer issues, Progent's Microsoft certified consultants can still provide an easy and transparent virtual expansion of your local resources for situations when your regular service personnel either don't have the bandwidth or the knowledge to handle unexpected system emergencies or particularly complicated integration problems.

Advantages of Progent's Network Help for Businesses in Brooklyn New York
Progent's online support services enable your Brooklyn organization to experience the benefits of on-call, world-class IT support without the expense of maintaining a full-time IT organization. Your information system will derive added business value by becoming increasingly reliable, productive, and protected. Benefits to your business include:

  • Seamless virtual extension of your local IT resources
    For most organizations in Brooklyn New York, local computer support providers, whether made up of freelance consultants or a full-time IT staff, can resolve typical technical issues. However, major troubles might spring up when local support personnel are overstretched or unavailable, and some problems may be associated with technology that is unfamiliar to your local service people. In these instances, Progent's online support experts offer a convenient, fast, and affordable solution to augment your local help and to transfer valuable information to improve your ability to resolve future problems locally.

  • Less Reliance on Individual Consultants
    For IT maintenance, smaller businesses often depend on individual freelance consultants. While freelance service people have smaller overhead than big service companies and can afford to charge lower rates, they are sometimes overbooked, making it difficult to respond rapidly to urgent situations. If a freelance service provider is occupied with another client, ill, on a trip, or in training, the absence of reserve help may force your company to wait for help during an emergency. As your network expands, system unavailability and problems with vital software become more costly. The budget you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent offers a reliable source of reserve support experts to insure your network is always available.

  • Build a Scalable Basis for Smooth Growth
    Organizations typically start with an information architecture implemented on a modest budget. Without a strong infrastructure, band-aid fixes can get piled onto an unstable foundation. When a company grows, stability and expandability problems can hinder the productivity of the organization. These badly built environments require careful assessment, intelligent strategic planning, and extensive technical knowledge to upgrade to a network architecture that can deliver the solid foundation to meet vital business requirements and simplify future expansion.

  • Work with Solution Providers Rather Than Product Resellers
    Smaller offices require guidance and technical training to navigate through an ever more complicated array of technology alternatives available for promoting business success and improving efficiency. Businesses do not need a computer consultant who is attempting to earn a commission on a specific vendor's products. IT consulting and product sales can result in a situation where the recommended solution is built around a predetermined product rather than the genuine requirements of a client. Progent avoids these conflicts of interest by offering just services instead of products. This enables Progent to match technical expertise with the real needs of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of technical expertise, refined support software, and understanding of corporate IT allow offices to escape the pitfalls associated with excessive dependence on smaller service organizations, independent freelance consultants, or over-stretched internal IT help.

Progent stands out by providing:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier experts average more than ten years of real-world industry experience, at the forefront of network service, executing a broad range of technical projects for an extensive mix of clients. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent teaches its support personnel. This guarantees that you get not only world-class IT skills, but also a support engineer with field-tested approaches for using computer knowledge to repair actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and in-person help per minute. As a result, you are charged exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or emergency support, and within California or in areas where Progent offers in-person support, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no initialization fee and asks no retainer for support services provided during regular business hours. Many service organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large invoices for fast solutions so you won't be tempted to allow less critical problems to stay unaddressed.

  • Full Records of IT Services
    Progent has created a sophisticated support reporting system that records and formats complete documentation for all billed services. Unlike many freelance consultants or small support organizations who provide minimal documentation or specifics of tasks done, every service provided by Progent is tracked by full documentation. Each Progent consultant has access to the support documentation transmitted by each consultant to every customer. The discipline of detailing and organizing support activity results in more efficient support and avoids a slew of common misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the few support companies to provide round-the-clock remote monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By revealing possible issues before they cause downtime, system monitoring can save your IT network from painful and costly availability disruptions.
How Does My Business Start Getting Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.

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