Fast and Affordable Remote Support for Brooklyn New York IT Networks
Fast Online Support for Brooklyn SystemsFor companies located in Brooklyn New York, Progent provides remote help for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have delivered online support to companies in all 50 states in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE engineers to handle complex networking problems, as well as the assistance of CISA and CISSP-certified security consultants to handle advanced security architecture and troubleshooting issues.

Progent's online technical support experts offer exceptional value due to the fact that they possess the practical background and are equipped with the sophisticated technology necessary to solve the majority of information system issues quickly. Efficient support reduces direct costs since solutions use up minimal chargeable minutes. Online help also eliminates the expense of sending a consultant to your office. Your company saves additionally in incidental expenses by minimizing or eliminating system downtime and associated losses stemming from business discontinuity, upset customers and vendors, unproductive workers, and distracted executives. Progent's advanced online technical support experience is particularly valuable for businesses that are dependent on public clouds for critical network infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be useful.

Progent's pricing model for remote support is structured to leverage your network support investment. Progent charges per minute for telephone-based assistance, so you are invoiced just for the support that you receive. In contrast to typical online service organizations, Progent imposes no startup fee or minimum fees. Progent's per-minute billing unit and simple policy for pricing do away with situations where fast solutions manage to turn into big tabs. Progent's skill at handling technical issues quickly means your business spends less money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined a collection of customized tools and proven methodologies that permit the highest degree of efficiency for online engineering help and troubleshooting for information systems of any size. Progent's remote service group can link to your company's environment remotely without breaching system security.

Progent's proven customer support reporting application keeps thorough histories of the service that Progent's clients have been provided. Progent's team engineers have access to the details of assistance rendered to every client by every Progent consultant. This database of trouble tickets and responses is stored as a readily searchable proprietary database that permits Progent's online support experts to communicate their experiences with the whole team to ensure that the value of Progent's support services improves over time. Progent's high-level certifications and close relationships with important technology companies such as Cisco and Microsoft make available other massive technical databases and allow fast response from vendors' internal support staff with the result that Progent's remote service specialists are able to determine the best resolutions quickly.

Remote technical support services offered by Progent to businesses in Brooklyn New York include:

ProSight Managed IT Services for Small and Medium Size Organizations
Progent provides a family of low-cost, subscription-based managed services designed to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions deployed by many of the world's leading corporations. The ProSight line of network monitoring and management services covers all critical aspects of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the state of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT management staff and your Progent consultant so that all potential problems can be addressed before they have a chance to disrupt your network. Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-based solution for monitoring and managing your client-server infrastructure by providing tools for streamlining common tedious tasks. These can include health monitoring, update management, automated repairs, endpoint deployment, backup and restore, A/V defense, remote access, built-in and custom scripts, asset inventory, endpoint status reporting, and debugging assistance. When ProSight LAN Watch with NinjaOne RMM uncovers a serious issue, it sends an alert to your designated IT staff and your Progent technical consultant so potential problems can be fixed before they interfere with productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, optimize and debug their networking appliances like switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating complex management activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding appliances that need critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding family of in-depth reporting utilities created to work with the leading ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues like spotty support follow-through or machines with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore technology companies to create ProSight Data Protection Services (DPS), a selection of management offerings that provide backup-as-a-service. ProSight DPS services manage and track your backup operations and allow non-disruptive backup and rapid recovery of critical files, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you avoid data loss caused by equipment breakdown, natural calamities, fire, cyber attacks such as ransomware, user mistakes, malicious employees, or application glitches. Managed backup services available in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these managed backup services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security vendors to provide centralized control and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Cisco Duo: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo MFA managed services utilize Cisco's Duo technology to protect against stolen passwords by using two-factor authentication. Duo supports one-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a protected application and enter your password you are asked to confirm who you are via a unit that only you possess and that uses a different network channel. A wide range of out-of-band devices can be used for this second form of ID validation including an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You may register several verification devices. For details about Duo identity validation services, refer to Cisco Duo MFA two-factor authentication services.

  • ProSight Shared Call Desk: Outsourced and Shared IT Support Center Services
    Progent's Shared Service Desk offers a seamless supplement to your corporate IT support staff. Client interaction with the Service Desk, delivery of support, escalation, trouble ticket creation and updates, performance metrics, and management of the support database are consistent regardless of whether incidents are resolved by your in-house IT support organization, by Progent's team, or both. Your business has complete flexibility to expand or reduce your part of technical support activity as circumstances demand. Progent takes care of startup installation and onboarding of the professional services automation software plus documentation, testing and education. For more information about ProSight Co-Managed Help Desk, see ProSight Co-Managed Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to manage the entire threat lifecycle including filtering, infiltration detection, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you prove compliance with government and industry information security regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • Patch Management: Patch Management Services
    Progent's support services for patch management offer organizations of all sizes a versatile and affordable alternative for assessing, validating, scheduling, implementing, and documenting updates to your ever-evolving IT system. Besides maximizing the security and reliability of your computer network, Progent's software/firmware update management services free up time for your IT staff to concentrate on more strategic projects and activities that derive the highest business value from your network. Learn more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an unbiased assessment of the health of their network. Based on a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential network assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with data security standards, higher utilization of IT assets, faster problem resolution, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The interview is intended to help evaluate your company's preparedness to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup/recovery system that meets your business requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for contract IT programs. Billing rates for ongoing consulting projects are determined according to the qualifications of the consultants assigned. Progent's background in these special fields of information technology allows customers to complete major initiatives within budget and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk support programs for companies with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Call Center services, shared Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all aspects of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's regular desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve complex issues.

    Progent's Co-managed Help Desk services allow your business to share the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of seasoned technical support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution built around the top professional services automation tool for handling service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Help Desk team of seasoned information technology consultants offers your computer users in Brooklyn New York quick contact with a large network service group with years of experience delivering telephone-based support and online troubleshooting for IT systems based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk perception as a solid contributor to business success, and Progent's policy is to resolve rather than just annotate IT issues.

  • Applications Services: Education, Development, and Integration
    Progent's Applications Experts staff offers phone-based professional consulting support and training in specific application fields including ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide expertise, programming, and training for popular Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft 365 Word, and Office Excel. For more about Progent's expertise, customization, and education offerings, refer to Progent's Applications Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants can provide advanced remote and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new implementation of System Center2, extend or optimize an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver organizations in Brooklyn New York remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting. Progent can adapt Operations Manager to accommodate your business so your IT maintenance is proactive and automated. By uncovering possible issues before they expand into crashes, system monitoring can head off inconvenient and expensive information system failures. Progent can also provide help with system monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or environments that incorporate multiple platforms.
How Your Brooklyn Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent online expertise with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Help, call 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Brooklyn New York, Progent's phone-based network support specialists are ready to provide professional and cost-effective IT support the instant your company needs it. Over two decades of delivering online repair services has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to refine online access tools to solve IT problems quickly while avoiding the expense and lost productivity that comes with in-person support calls.

Even if your Brooklyn office relies on a local freelance consultant or maintains an in-house IT staff that can handle ordinary network problems, Progent's Microsoft and Cisco certified engineers can still offer a convenient and seamless remote expansion of your local resources in cases when your regular service personnel either lack the bandwidth or the expertise to fix unexpected system crises or particularly challenging integration problems.

Benefits of Progent's Network Help for Offices in Brooklyn New York
Progent's remote IT consulting services allow your Brooklyn business to enjoy the benefits of on-call, enterprise-grade IT support without the expense of maintaining an in-house IT organization. Your network will derive greater strategic value by being more available, efficient, and secure. Advantages to your business include:

  • Convenient remote extension of your local IT resources
    With most businesses in Brooklyn New York, nearby computer service resources, whether consisting of independent consultants or a full-time IT staff, can deal with typical network problems. However, major troubles may spring up when local support personnel are overstretched or unavailable, and some problems may involve IT products that is beyond the scope of your usual service personnel. In these cases, Progent's on-call service specialists offer a convenient, quick, and economical way to augment your regular help and to convey valuable knowledge to increase your ability to handle future issues locally.

  • Reduced Dependence on Freelance Service Providers
    For network maintenance, smaller businesses often rely on individual freelance service providers. Although independent service people have less overhead than larger support organizations and can often charge marginally less, they are occasionally overbooked, making it difficult to respond quickly to urgent situations. If a freelance consultant is busy with another client, ill, on vacation, or in training, the absence of reserve personnel may force your business to wait for help during an emergency. As your company expands, network downtime and trouble with vital applications become more costly. The money you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides an on-call source of backup support experts to make sure your IT system is always available.

  • Build a Scalable Foundation for Seamless Growth
    Businesses often begin with an information architecture implemented on a modest budget. Lacking a robust infrastructure, band-aid repairs can get piled on top of an unstable foundation. When a network grows, reliability and expandability problems can impede the productivity of the business. These poorly built environments require proper assessment, smart long-term planning, and broad-based technical knowledge to evolve to a system architecture that can provide the stable foundation to meet critical business demands and ease future growth.

  • Work with Problem Solvers Instead of Product Resellers
    Smaller companies require advice and technical training to negotiate an ever more complicated array of product alternatives available for promoting business growth and enhancing productivity. Businesses do not need a network consultant who is attempting to sell a certain vendor's products. IT support and product sales can lead to a scenario where the proposed solution is designed around a predetermined product rather than the genuine requirements of a business. Progent eliminates these conflicts by offering just services rather than products. This allows Progent to match IT expertise with the best needs of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of technical experience, fine tuned support tools, and understanding of enterprise networking allow businesses to escape the limitations associated with excessive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house resources.

Progent stands out by offering:

How Does My Business Begin Getting Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.



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