Fast and Affordable Online Technical Support for Brooklyn New York Computer Systems
Urgent Online Technical Support for Brooklyn SystemsFor companies in Brooklyn New York, Progent offers online technical support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to help with complex networking issues, as well as the assistance of CISA and CISSP-accredited security consultants to handle high-level security architecture and troubleshooting issues.

Progent's online support engineers provide exceptional leverage due to the fact that they possess the real-world experience and have access to the advanced tools needed to solve the majority of information system issues quickly. This reduces immediate costs because service calls accumulate minimal chargeable minutes. Online help also eliminates the cost of sending an engineer to your site. Your company saves additionally in indirect expenses by minimizing or avoiding network outages and related costs resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's advanced remote consulting know-how is especially important for businesses that depend on public clouds for vital network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be useful.

Progent's pricing policy for remote support is structured to leverage your IT service dollar. Progent bills per minute for phone assistance, so you are billed only for the support that you receive. Unlike typical online support companies, Progent imposes no initialization fee or minimum payments. Progent's per-minute billing unit and clean policy for billing prevent situations where fast fixes somehow end up as major invoices. Progent's penchant for solving technical issues quickly means you spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a set of optimized technologies and proven processes that permit the maximum degree of effectiveness for remote technical support and repair for information networks of all sizes. Progent offers protected VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the consultants of Progent's Technical Response Center to connect to your company's computer system without breaching system security.

Progent's proven service reporting system keeps thorough histories describing all support that Progent's customers have been provided. Progent's authorized service personnel have access to the details of all help provided to each Progent customer by every Progent consultant. This history of trouble tickets and solutions is structured as a conveniently accessible proprietary database that permits Progent's remote support experts to communicate their experiences with the whole team to ensure that the effectiveness of Progent's technical support grows over time. Progent's extensive list of accreditations and working associations with key industry leaders such as Cisco and Microsoft open up additional massive technical databases and allow quick response from manufacturers' in-house engineering staff so Progent's online consulting experts can determine the most efficient solutions in the least time.

Remote support provided by Progent to clients in Brooklyn New York include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a selection of affordable, fixed-price services designed to allow small and medium-size businesses to utilize the same advanced IT solutions used by many of the industry's top corporations. The ProSight portfolio of outsourced network management services addresses all key aspects of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based analysis tools to defend endpoints and servers and VMs against modern malware assaults like ransomware and email phishing, which easily escape traditional signature-based anti-virus products. ProSight ASM protects local and cloud resources and offers a single platform to address the complete threat progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that meets your company's specific needs and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical files, apps and VMs that have become unavailable or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security vendors to provide centralized management and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, track, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating complex network management processes, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that need critical software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your network operating efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT staff and your Progent engineering consultant so any looming problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you’re making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to obtain an objective assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management platforms available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the configuration of your core network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory system. Both also include one year of advanced remote network monitoring and management. Benefits can include simpler management, better compliance with data security standards, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent information assurance consultant. The interview is intended to assess your organization's preparedness either to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient AV and backup environment that meets your business requirements. For details, visit The ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for contract information technology projects. Billing charges for ongoing development or consulting tasks are set according to the level of expertise of the engineers assigned. Progent's experience with these special areas of information technology enables clients to execute major initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service offerings for organizations with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all facets of remote desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount from Progent's regular desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progent’s Co-managed Help Desk services allow your IT organization to split the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progent’s Help Desk Co-management service is an advanced support solution based on the leading PSA platform for handling service requests, ticketing, ownership, progress tracking, and metrics.

    Progent's Help Desk staff of veteran information technology experts offers your workers in Brooklyn New York quick contact with a reliable network service group with years of experience delivering phone support and online diagnostics for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Call Center the reputation as a solid driver of business productivity, and Progent's aim is to resolve rather than simply record IT problems.

  • Business Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts staff offers online professional engineering expertise and education in key business application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers consulting expertise, custom development, and education for popular Microsoft business applications including Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To learn more information about Progent's expertise, custom development, and education offerings, see Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Brooklyn New York online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to fit your business so your network maintenance is proactive rather than reactive. By spotting looming problems before they expand into full-scale emergencies, system monitoring can minimize inconvenient and costly network failures. Progent can also provide help with network monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or networks based on a combination of platforms.
How Your Brooklyn Company Can Contact Progent's Online Support Professionals
To contact Progent about urgent remote help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Online Support, phone 1-800-993-9400, or see Contact Progent. For companies and new ventures in Brooklyn New York, Progent's phone-based computer support specialists are ready to deliver expert and economical IT support the moment your company has to have it. Long experience providing remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to fine tune online access technology to repair network problems rapidly while eliminating the expense and lost productivity associated with in-person service visits.

Even if your Brooklyn organization has a regular freelance support technician or maintains a full time organization that can deal with common network issues, Progent’s Microsoft certified consultants can still offer an easy and transparent virtual expansion of your on-site resources for situations when your usual service personnel either lack the time or the expertise to address sudden system crises or particularly complicated integration problems.

Benefits of Progent's Network Help for Businesses in Brooklyn New York
Progent's online network troubleshooting services allow your Brooklyn business to have the benefits of immediate, enterprise-level network support without the expense of managing an in-house IT organization. Your information system will derive greater strategic value by becoming more reliable, productive, and secure. Benefits to your business include:

  • Convenient virtual extension of your local support resources
    For most offices in Brooklyn New York, local computer support providers, whether consisting of independent consultants or an internal maintenance staff, can handle the majority of network problems. However, major troubles might spring up when your regular resources are too busy or absent, and some trouble may be associated with technology that is beyond the scope of your onsite service technicians. In these cases, Progent's online support experts give you a convenient, fast, and affordable solution to supplement your local resources and to pass on valuable information to improve your ability to handle future issues in-house.

  • Less Dependence on Individual Service Providers
    For network support, smaller organizations often depend on independent freelance consultants. While independent consultants have less internal costs than larger consulting companies and can often charge marginally less, they are often overbooked, making it difficult to respond rapidly to crisis situations. If an independent consultant is occupied with another client, ill, on vacation, or in class, the absence of reserve help may force your company to go without assistance during an emergency. As your business grows, network unavailability and problems with critical software are more costly. The budget you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent provides a reliable source of reserve service expertise to insure your IT system stays up and running.

  • Create a Solid Basis for Seamless Growth
    Organizations often begin with an information system created on a modest budget. Without a proper framework, slap-dash repairs can get thrown onto a shaky foundation. When a company grows, reliability and expandability issues can hinder the productivity of the business. These poorly built environments require proper analysis, smart long-term planning, and broad-based technical knowledge to evolve to a network architecture that can offer the solid foundation to handle current business demands and ease downstream expansion.

  • Interact with Problem Solvers Rather Than Technology Resellers
    Smaller companies need guidance and technical education to negotiate an ever more complicated maze of technology alternatives capable of accelerating business success and improving productivity. They do not need a network consultant who is attempting to resell a specific vendor's products. IT support and product selling can lead to a scenario where the recommended solution is built around a predetermined product rather than the true requirements of a client. Progent avoids these conflicts of interest by offering just services instead of products. This enables Progent to match technical expertise with the best needs of customers.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of IT knowledge, refined remote support software, and familiarity with corporate IT enable businesses to escape the pitfalls of excessive reliance on smaller consulting firms, independent freelance service providers, or limited internal IT help.

Progent stands out by providing:

How Does Our Company Begin Receiving Online Technical Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.



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