Immediate Online Troubleshooting for Brooklyn Networks
Immediate Online Consulting for Brooklyn NetworksFor businesses in Brooklyn or anywhere in New York, Progent offers online help for networks based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered remote support to businesses in every state in the United States. (See recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to solve challenging infrastructure problems, as well as the services of CISSP-qualified security consultants to handle advanced security design and diagnostic jobs.

Progent's remote support experts provide excellent value due to the fact that they possess the real-world background and have access to the sophisticated technology needed to resolve most network issues quickly. Efficient support reduces immediate expenses because service calls accumulate fewer billable minutes. Online support also avoids the cost of dispatching a consultant to your office. Your company saves even more with indirect costs by minimizing or eliminating system downtime and associated losses stemming from business discontinuity, disgruntled clients, unproductive workers, and de-focused management. Progent's extensive remote technical support know-how is particularly helpful for organizations that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an option.

Progent's pricing policy for online support is structured to leverage your network support dollar. Progent charges per minute for telephone-based assistance, so you owe exclusively for the services that you actually get. Unlike many online support firms, Progent asks for no initialization fee or minimum fees. Progent's one-minute billing unit and simple model for pricing prevent scenarios where quick repairs manage to turn into major tabs. Progent's penchant for handling technical issues efficiently means you spends less money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined a set of optimized tools and proven processes which promote the highest level of efficiency for online help and repair for computer networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the engineers of Progent's online support team to interface to your network remotely without compromising corporate security.

Progent's advanced service database application stores detailed histories describing all support that Progent's clients have been provided. Progent's authorized consultants have access to the history of support rendered to each Progent customer by any engineer. This database of issues and resolutions is structured as a conveniently retrievable internal knowledge base that allows Progent's online technical professionals to communicate their knowledge company-wide to ensure that the value of Progent's support services grows over time. Progent's high-level certifications and close associations with key vendors such as Cisco and Microsoft make available other vast support knowledge bases and allow priority response from vendors' in-house engineering staff so Progent's online service specialists can determine the best solutions in the least time.

Online technical services available from Progent to companies in Brooklyn and anywhere in the state of New York include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a family of low-cost, flat-rate services intended to allow small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the industry's top enterprises. Progent's ProSight line of network management outsourcing services addresses all critical facets of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning tools to defend endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to automate the complete threat lifecycle including filtering, infiltration detection, containment, cleanup, and forensics. Top features include single-click rollback with Windows VSS and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering via cutting-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your company's specific needs and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent's consultants can also help you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical data, apps and VMs that have become unavailable or damaged as a result of component failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security companies to provide web-based management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper layer of analysis for incoming email. For outbound email, the local security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, track, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points as well as servers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are kept updated, copies and manages the configuration of almost all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, finding devices that need important software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so any looming problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can eliminate up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you’re planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their IT system. Powered by some of the top remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your core network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Learn more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The interview is designed to evaluate your company's ability to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup/recovery system that aligns with your business needs. For details, refer to The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent offers the services of world-class online consulting experts for contract IT programs. Progent's charges for ongoing development or consulting tasks are determined according to the level of expertise of the engineers required. Progent's background in these special fields of computer technology enables customers to complete major initiatives economically and on schedule. Progent's project-based remote consulting solutions include:

  • Call Center Expertise
    Progent's Help Desk programs for businesses with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that manages all facets of remote Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle challenging issues.

    Progent's Help Desk Call Center consulting support can support you in creating an efficient new Help Desk or revamping your existing one, evaluating or enhancing Call Center software to address the unique demands of your company, or adding temporary phone support staff to supplement your existing Help Desk group to handle unusually busy situations such as software migrations, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk team of seasoned network experts gives your clients in Brooklyn or anywhere in the state of New York fast assistance from a large support resource with substantial experience providing telephone-based support and remote diagnostics for computer environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk recognition as a major driver of company success, and Progent's goal is to fix instead of simply annotate network issues.

  • Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Consulting Group provides online professional consulting expertise and education in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and education for popular Microsoft applications including Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To find out more about Progent's expertise, customization, and training offerings, go to Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new implementation of System Center 2016, expand or optimize an existing one, migrate smoothly from a prior release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers companies in Brooklyn, or anywhere in the state of New York, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM to accommodate your environment so your network maintenance is proactive and automated. By exposing looming trouble spots before they result in downtime, proactive monitoring can avoid stressful and expensive service breakdowns. Progent can also provide help with system monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or systems based on a mix of operating systems.
How Your Brooklyn Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent online help with Windows, macOS and OS X, or Linux networks, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or visit Contact Progent. For businesses and startups in Brooklyn or anywhere in the state of New York, Progent's online computer support engineers are ready to deliver expert and cost-effective system support the instant your company has to have it. More than a decade of delivering online tech support has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to fine tune online access technology to solve IT problems rapidly while avoiding the cost and lost time that comes with on-premises support calls.

Even if your Brooklyn organization has a regular freelance support technician or employs a full time IT staff that can deal with common network problems, Progent’s Microsoft certified engineers can still provide an easy and seamless virtual expansion of your local resources for situations when your usual service personnel either don't have the time or the expertise to fix unexpected network crises or especially complex integration projects.

Features of Progent's Remote Computer Support for Brooklyn
Progent's phone help, Internet-based repair, system security expertise, and network administration services give offices in Brooklyn or throughout the state of New York the greatest leverage for your IT budget. Whether you need one-time telephone help and remote network repair or ongoing Help Desk support and system administration, Progent's professionals can provide your office enterprise-level IT support while permitting you to avoid the cost and hassle of running a full-service internal IT organization. Highlights of Progent's National Remote Support program include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, range of IT background, refined support software, and familiarity with enterprise networking allow companies to escape the pitfalls of exclusive dependence on smaller consulting firms, independent freelance consultants, or over-stretched internal IT help.

Progent adds value by providing:

How Does Our Company Begin Getting Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.