Immediate Remote Support for Brooklyn New York Information Networks
Fast Phone Help for Brooklyn SystemsFor organizations located in Brooklyn New York, Progent provides online support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have provided remote support to companies in every state in the United States. (See recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to handle challenging infrastructure problems, as well as the assistance of CISSP-certified security consultants to help with high-level security design and troubleshooting issues.

Progent's online support experts provide exceptional value because they possess the practical background and are equipped with the sophisticated tools necessary to resolve most network issues rapidly. Efficient support reduces immediate costs since service calls accumulate minimal billable minutes. Remote help also avoids the cost of dispatching a consultant to your site. Your company saves even more with incidental expenses by minimizing or eliminating network downtime and related losses stemming from business disruption, upset customers and vendors, idle employees, and distracted management. Progent's extensive remote consulting expertise is especially important for organizations that are dependent on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.

Progent's billing policy for remote help is structured to stretch your network support investment. Progent charges by the minute for telephone-based assistance, so you owe exclusively for the support that you actually get. In contrast to many online support companies, Progent imposes no service activation surcharge or minimum fees. Progent's per-minute billing unit and simple model for pricing save you from scenarios where quick repairs manage to turn into big tabs. Progent's skill at handling technical issues efficiently means your business saves cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a set of customized tools and field-proven processes that permit the highest level of effectiveness for online consulting and repair for information networks of any size. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the experts of Progent's remote service group to communicate with your company's system remotely without compromising system security.

Progent's sophisticated customer support database application keeps comprehensive records for the support that Progent's customers have received. Progent's authorized engineers have the benefit of the history of services rendered to each Progent customer by any consultant. This history of trouble tickets and repairs is structured as a readily retrievable support database that permits Progent's remote support professionals to share their experiences company-wide to make sure that the quality of Progent's support services improves over time. Progent's high-level certifications and close associations with major technology companies including Cisco and Microsoft open up other extensive support knowledge bases and allow fast response from vendors' internal support staff so Progent's online consulting experts can determine the most efficient resolutions in the least time.

Remote technical services offered by Progent to businesses in Brooklyn New York include:

ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, flat-rate services intended to allow small and mid-size organizations to benefit from the same cutting-edge technology deployed by some of the world's leading enterprises. Progent's ProSight series of IT management outsourcing services covers all critical facets of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis tools to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to address the complete threat progression including blocking, infiltration detection, containment, remediation, and forensics. Top capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent can also assist you to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of critical files, apps and VMs that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide world-class support to configure ProSight DPS to be compliant with regulatory standards such as HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to restore your critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security companies to deliver centralized control and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a further level of analysis for incoming email. For outgoing email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email that stays within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to diagram, track, enhance and troubleshoot their networking hardware like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating complex management activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that require important software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT staff and your assigned Progent engineering consultant so all looming issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By updating and managing your IT documentation, you can eliminate up to half of time spent looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you’re making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an unbiased assessment of the health of their IT system. Based on a selection of the top remote monitoring and management platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, better compliance with information security regulations, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery expert. The interview is designed to help assess your company's preparedness either to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient security and backup/recovery environment that aligns with your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for special IT projects. Progent's rates for ongoing consulting tasks are determined according to the level of expertise of the consultants required. Progent's experience with these important fields of information technology enables clients to complete critical initiatives within budget and on time. Progent's project-based remote engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center support alternatives for companies with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk services, co-managed Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that handles all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount off Progent's regular desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle complex problems.

    Progent’s shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progent’s shared Help Desk service is an advanced service desk solution built around the leading professional services automation platform for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.

    Progent's Help Desk team of experienced network experts gives your customers in Brooklyn New York quick access to a dependable network service resource with extensive background offering phone consulting and online repair service for IT systems that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Call Center the reputation as a key enabler of business performance, and Progent's goal is to fix rather than simply report IT problems.

  • Applications Support: Education, Custom Development, and Integration
    Progent's Applications Consulting staff offers online professional engineering expertise and training in special business application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver expertise, programming, and training for popular Microsoft applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information on Progent's expertise, customization, and education offerings, visit Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver companies in Brooklyn New York remote hybrid network monitoring by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to accommodate your business so your IT support is proactive rather than reactive. By spotting potential issues before they evolve into crashes, automated monitoring can avoid inconvenient and expensive network failures. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or environments based on multiple platforms.
How Your Brooklyn Company Can Contact Progent's Online Service Experts
To contact Progent about urgent phone-based expertise with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Brooklyn New York, Progent's online computer support engineers are ready to deliver expert and economical IT help whenever your organization requires it. More than 15 years of delivering remote technical assistance has led to Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to refine remote connectivity tools to repair IT problems quickly while eliminating the cost and lost time associated with in-person service calls.

Even if your Brooklyn company deals with a local independent consultant or employs a full time IT staff that know how to deal with common computer problems, Progent’s Microsoft and Cisco certified consultants are available to provide a convenient and transparent remote extension of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the knowledge to deal with unexpected network emergencies or particularly complicated integration problems.

Advantages of Progent's IT Support for Businesses in Brooklyn New York
Progent's online support services enable your Brooklyn business to experience the advantages of on-call, world-class IT support without the expense of maintaining an in-house IT staff. Your information system will derive greater business worth by becoming more available, efficient, and secure. Advantages to your company include:

  • Seamless remote expansion of your local IT resources
    For most organizations in Brooklyn New York, local computer service resources, whether represented by independent consultants or an internal maintenance staff, can take care of the majority of technical problems. However, serious problems may strike when your regular support personnel are overstretched or unavailable, and some problems may be associated with technology that is beyond the scope of your usual service people. In these cases, Progent's on-call support experts provide an easy, quick, and affordable solution to supplement your local help and to pass on useful information to increase your capability to deal with downstream problems locally.

  • Less Dependence on Individual Service Providers
    For IT maintenance, smaller companies commonly rely on independent freelance service providers. While independent consultants have smaller internal costs than larger service organizations and can afford to charge marginally less, they are sometimes overbooked, making it hard to respond rapidly to urgent situations. If an independent service provider is occupied with another client, sick, on vacation, or in class, the lack of reserve help may require your company to go without help during an emergency. As your company expands, network downtime and trouble with vital applications become more costly. The money you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent provides a ready source of backup support expertise to insure your IT system stays up and running.

  • Build a Scalable Foundation for Seamless Expansion
    Organizations often begin with an IT architecture implemented on a shoestring budget. Without a proper infrastructure, slap-dash repairs often get piled onto a shaky foundation. When a network grows, reliability and scalability issues can impede the productivity of the business. Such badly designed environments need proper analysis, intelligent strategic planning, and broad-based technical knowledge to evolve to a system infrastructure that can offer the solid foundation to meet critical business demands and simplify downstream growth.

  • Interact with Problem Solvers Rather Than Technology Resellers
    Smaller businesses need guidance and technical training to negotiate an increasingly complicated maze of technology options available for accelerating business growth and improving productivity. They hardly need a computer engineer who is motivated to resell a certain vendor's technology. IT consulting and product selling can lead to a situation where the recommended solution is designed around a profitable product rather than the genuine needs of a client. Progent avoids these dilemmas by selling just services rather than products. This allows Progent to match technical expertise with the real needs of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of technical experience, refined support software, and understanding of corporate IT enable offices to escape the pitfalls associated with excessive dependence on smaller service organizations, individual freelance service providers, or limited internal IT help.

Progent stands out by providing:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier Certified experts average more than a decade of real-world industry experience, at the forefront of network support, performing a wide variety of technical projects for an extensive array of businesses. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices training that Progent teaches its support staff. This ensures that you get not only world-class technical capability, but also a support engineer with proven approaches for applying technical knowledge to fix actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-premises visits per minute. As a result, you are charged only for delivered support. Progent does not demand a higher rate for off-hours or priority support, and within California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no initialization fee and asks no retainer for services provided during normal working hours. Many support organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids big invoices for quick fixes so you will not be forced to permit less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to handle technical issues that are within their comfort zone, Progent is able to focus on providing high-value services where Progent has few competitors. Businesses who work with trusted independent consultants or who maintain internal IT staffs benefit when Progent transfers knowledge about critical technology and proven methodologies to make their networks more reliable, secure, and productive.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service firms to provide 24x7 remote tracking services based on MS System Center Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory instead of reactive. By anticipating potential issues before they cause downtime, system monitoring can save your IT network from stressful and expensive availability disruptions.
How Does My Business Start Getting Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.



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