Immediate Online Support for Brooklyn New York Networks
Immediate Online Technical Support for Brooklyn SystemsFor companies located in Brooklyn New York, Progent offers remote help for networks based on Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided online troubleshooting to businesses in all 50 states in the United States. (Refer to testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE engineers to help with challenging networking issues, plus the services of CISSP-accredited cybersecurity experts to handle advanced security design and troubleshooting jobs.

Progent's remote support experts provide exceptional leverage due to the fact that they have the practical background and have access to the sophisticated tools required to solve the majority of network problems rapidly. This reduces direct costs since service calls accumulate minimal chargeable consulting minutes. Online help also eliminates the expense of sending an engineer to your office. Your organization benefits even more in indirect costs by reducing or avoiding system downtime and related losses resulting from business discontinuity, disgruntled clients, unproductive workers, and de-focused executives. Progent's advanced online technical support know-how is especially important for businesses that rely on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be useful.

Progent's pricing policy for remote help is structured to leverage your IT service dollar. Progent bills by the minute for phone consulting, so you are invoiced exclusively for the support that you actually get. Unlike typical remote service firms, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for billing do away with scenarios where quick solutions somehow turn into substantial tabs. Progent's penchant for disposing of problems efficiently means you saves cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned a set of customized tools and proven methodologies which ensure the highest level of effectiveness for online engineering help and repair for IT systems of all sizes. Progent's online support team can access your company's environment without violating system security.

Progent's advanced customer support database system stores comprehensive histories of all support that Progent's clients have received. Progent's authorized consultants have access to the specifics of support rendered to every Progent customer by every consultant. This archive of trouble tickets and repairs is stored as a quickly searchable proprietary database that enables Progent's remote support engineers to share their experiences with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's extensive list of certifications and working associations with key industry leaders including Cisco and Microsoft open up other massive technical support knowledge bases and allow fast access to vendors' internal engineering staff with the result that Progent's online service experts are able to determine optimal resolutions promptly.

Remote services offered by Progent to companies in Brooklyn New York include:

Progent's ProSight Subscription-based Services for Small and Medium Size Organizations
Progent provides a family of low-cost, flat-rate services intended to allow small and mid-size businesses to utilize the same advanced IT solutions used by many of the world's top corporations. Progent's ProSight series of network management outsourcing services covers all critical areas of modern networking including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT staff and your Progent consultant so that all potential problems can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map, monitor, optimize and debug their networking appliances like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, locating devices that need critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of real-time reporting tools designed to integrate with the leading ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues like inconsistent support follow-through or machines with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore product companies to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS products automate and track your data backup operations and enable transparent backup and fast restoration of vital files/folders, applications, images, and virtual machines. ProSight DPS helps you avoid data loss caused by hardware breakdown, natural calamities, fire, cyber attacks like ransomware, human error, ill-intentioned insiders, or application bugs. Managed services available in the ProSight Data Protection Services selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these managed backup services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security vendors to deliver web-based control and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Cisco Duo: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo MFA services utilize Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity verification with iOS, Android, and other out-of-band devices. Using 2FA, when you log into a secured application and give your password you are requested to confirm your identity on a unit that only you have and that is accessed using a separate network channel. A wide selection of out-of-band devices can be utilized as this added means of authentication including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You may designate several validation devices. For more information about ProSight Duo identity validation services, visit Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Co-Managed Help Desk: Outsourced and Shared IT Support Center Services
    Progent's Co-managed Service Desk provides a seamless extension of your corporate support organization. Client interaction with the Help Desk, delivery of technical assistance, problem escalation, trouble ticket generation and updates, performance measurement, and management of the support database are cohesive whether incidents are taken care of by your core network support group, by Progent's team, or both. Your business has complete flexibility to expand or shrink your share of technical support work as circumstances demand. Progent takes care of initial installation and onboarding of the professional services PSA software as well as documentation, validation and education. For more information about ProSight Co-Managed Support, go to ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based analysis technology to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer economical multi-layer protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering via leading-edge technologies incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent's consultants can also assist you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide organizations of any size a versatile and cost-effective alternative for assessing, testing, scheduling, applying, and documenting updates to your ever-evolving information network. In addition to optimizing the security and functionality of your IT environment, Progent's software/firmware update management services free up time for your IT staff to concentrate on line-of-business initiatives and tasks that deliver maximum business value from your network. Read more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you're making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with information security standards, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your company's preparedness to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your existing cybersecurity posture and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build an efficient security and backup/recovery environment that aligns with your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent offers the skills of seasoned online consulting experts for special information technology programs. Billing charges for ongoing development or consulting projects are set according to the qualifications of the consultants assigned. Progent's background in these important areas of information technology enables customers to execute major projects economically and on schedule. Progent's special online consulting services include:

  • Call Center Services
    Progent's Help Desk support alternatives for companies with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, shared Help Desk services, and Call Center consulting. Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that handles all facets of online desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve challenging issues.

    Progent's Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution based on the leading PSA tool for managing service requests, ticketing, accountability, status tracking, and reporting.

    Progent's Call Center team of veteran network professionals offers your computer users in Brooklyn New York instant access to a reliable technical support resource with substantial experience providing telephone-based support and remote diagnostics for computer environments powered by Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Call Center perception as a solid enabler of business success, and Progent's aim is to fix rather than simply report technical issues.

  • Business Applications Services: Education, Customization, and Troubleshooting
    Progent's Applications Consulting staff provides remote advanced consulting expertise and education in specific application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, programming, and training for familiar Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn additional information about Progent's consulting, custom development, and education services, go to Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants offer world-class remote and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new implementation of Microsoft System Center2, expand or tune your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent offers organizations in Brooklyn New York remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can configure Operations Manager to fit your environment so your network support is proactive rather than reactive. By exposing possible issues before they evolve into downtime, automated monitoring can minimize stressful and costly information system failures. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or environments that support a mix of operating systems.
How Your Brooklyn Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent phone-based support with Microsoft, macOS and OS X, or Linux networks, go to Progent's Emergency Online Support, call 1-800-993-9400, or see Contact Progent. For companies and new ventures in Brooklyn New York, Progent's phone-based network support engineers can deliver professional and cost-effective system support whenever your business requires it. Over two decades of offering remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to refine remote access tools to solve network problems quickly while eliminating the cost and lost time associated with in-person support calls.

Even if your Brooklyn organization works with a regular freelance support technician or employs an in-house IT staff that know how to deal with day-to-day network problems, Progent's Microsoft and Cisco certified consultants can offer a convenient and seamless virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the availability or the expertise to resolve unexpected network emergencies or particularly tough integration problems.

Advantages of Progent's Network Help for Businesses in Brooklyn New York
Progent's online support services enable your Brooklyn business to enjoy the advantages of on-call, enterprise-class IT support without the cost of maintaining a full-time IT staff. Your information system will acquire greater strategic value by being increasingly reliable, efficient, and secure. Advantages to your business include:

  • Seamless remote extension of your local support resources
    For most organizations in Brooklyn New York, local network support providers, whether represented by freelance consultants or an in-house IT staff, can solve the majority of network problems. On the other hand, IT crises might spring up when your regular resources are overstretched or unavailable, and some problems may be associated with IT products that is beyond the scope of your local support technicians. In these instances, Progent's online service specialists give you a convenient, quick, and budget-friendly way to augment your regular resources and to transfer valuable knowledge to increase your capability to deal with downstream problems locally.

  • Reduced Reliance on Freelance Consultants
    For IT support, smaller offices often depend on independent freelance service providers. While independent service people have smaller overhead than big consulting organizations and can afford to charge marginally less, they are occasionally stretched too thin, making it hard to respond rapidly to crisis situations. If an independent consultant is busy with another customer, sick, on vacation, or in class, the absence of backup help may require your company to wait for assistance during an IT crisis. As your company expands, system downtime and trouble with critical software are more expensive. The money you thought you were saving on an independent can be eaten up fast by lost productivity. Progent offers an on-call source of backup support expertise to insure your network remains up and running.

  • Create a Scalable Foundation for Smooth Growth
    Businesses often start with an IT architecture created on a modest budget. Lacking a robust infrastructure, slap-dash fixes often get piled on top of an unstable foundation. When a company grows, reliability and scalability problems can hinder the success of the organization. Such poorly designed systems need careful assessment, intelligent long-term planning, and broad-based IT knowledge to upgrade to a network architecture able to offer the solid foundation to handle current business requirements and ease downstream growth.

  • Work with Problem Solvers Rather Than Technology Sellers
    Smaller businesses require guidance and technical training to navigate through an ever more complicated array of product options available for accelerating business growth and enhancing productivity. These companies hardly need a computer engineer who is trying to earn a commission on a certain vendor's products. Network consulting and product sales can result in a scenario where the proposed solution is designed around a profitable technology instead of the true needs of a business. Progent avoids these dilemmas by offering only services instead of products. This allows Progent to match IT expertise with the best needs of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of IT expertise, refined support tools, and understanding of enterprise networking enable offices to escape the limitations associated with excessive reliance on smaller service firms, individual freelance consultants, or limited in-house IT help.

Progent stands out by providing:

How Does My Business Begin Receiving Remote Network Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.



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