Fast and Affordable Online Technical Support for Brooklyn New York Computer Systems
For companies in Brooklyn New York, Progent offers online technical support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to help with complex networking issues, as well as the assistance of CISA and CISSP-accredited security consultants to handle high-level security architecture and troubleshooting issues.
Progent's online support engineers provide exceptional leverage due to the fact that they possess the real-world experience and have access to the advanced tools needed to solve the majority of information system issues quickly. This reduces immediate costs because service calls accumulate minimal chargeable minutes. Online help also eliminates the cost of sending an engineer to your site. Your company saves additionally in indirect expenses by minimizing or avoiding network outages and related costs resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's advanced remote consulting know-how is especially important for businesses that depend on public clouds for vital network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be useful.
Progent's pricing policy for remote support is structured to leverage your IT service dollar. Progent bills per minute for phone assistance, so you are billed only for the support that you receive. Unlike typical online support companies, Progent imposes no initialization fee or minimum payments. Progent's per-minute billing unit and clean policy for billing prevent situations where fast fixes somehow end up as major invoices. Progent's penchant for solving technical issues quickly means you spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a set of optimized technologies and proven processes that permit the maximum degree of effectiveness for remote technical support and repair for information networks of all sizes. Progent offers protected VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the consultants of Progent's Technical Response Center to connect to your company's computer system without breaching system security.
Progent's proven service reporting system keeps thorough histories describing all support that Progent's customers have been provided. Progent's authorized service personnel have access to the details of all help provided to each Progent customer by every Progent consultant. This history of trouble tickets and solutions is structured as a conveniently accessible proprietary database that permits Progent's remote support experts to communicate their experiences with the whole team to ensure that the effectiveness of Progent's technical support grows over time. Progent's extensive list of accreditations and working associations with key industry leaders such as Cisco and Microsoft open up additional massive technical databases and allow quick response from manufacturers' in-house engineering staff so Progent's online consulting experts can determine the most efficient solutions in the least time.
Remote support provided by Progent to clients in Brooklyn New York include:
Authorized MS Windows Expertise
Progent's Microsoft-certified online support engineers can provide network repair and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can assist your company with a broad range of technology support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint 2016 migration consulting services, Microsoft Teams migration expertise, Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 management, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront TMG administration and ISA Server maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Programming,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide array of affordable desktop consulting and support services to assist you business to install, integrate, troubleshoot, and manage desktop PCs and laptops based on Windows. Progent's PC desktop support services include offering Microsoft Windows 10 upgrade support plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to centralize the management of your desktops and web-facing tablets and smartphones.
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network infrastructure professionals, and certifies a person's technical skills at the master level. Cisco-qualified CCIEs know how to handle even the most complex issues associated with network design, installation, management, compliance, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network management utilities and coming up with alternate approaches or locating software updates. CCIEs are an excellent value since their deep expertise permits them to resolve problems rapidly. In common instances, less qualified service providers can struggle for hours or days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified consultants can connect to your network via the latest remote support tools to perform quick, safe, and economical analysis and remediation.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services
Progent's Cisco-qualified CCIEs can provide help for all of Cisco's industry-leading selection of networking devices by providing services that include:
CISM and CISSP Premier Network Security Professionals
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a range of security solutions that can enhance the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or help your company to clean up quickly after a serious penetration. Security solutions available from Progent cover comprehensive information security and compliance audits using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; rapid recuperation from malicious attacks; installing firewalls; establishing secure architectures for remote and mobile access; defending your messaging system against viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers advanced online support to help businesses of all sizes integrate their information networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid topologies that seamlessly combine local IT assets along with public cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of experience providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and verify a repeatable runbook for recovering applications and services quickly following a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, upgrades and patches and can generate reports to verify complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help you to design, deploy, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud tools for managing private and hybrid cloud solutions that provide maximum availability, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to plan and deploy a fully virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high degree of automation independent of the hardware making up the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide online support services to address a broad range of information technologies including system architecture, messaging systems, network and operational security, plus UNIX and Windows integration. For server consolidation and easy management in environments that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware integration and Citrix support. Progent can also assist with migration from legacy systems to Microsoft Windows or Linux-powered environments. Progent's team-based approach to resolving network issues promotes quick escalation, if necessary, to engineers with task-relevant experience to handle complex scenarios. This expedites solutions of critical problems, reduces lost productivity, and cuts service expense.
Major Linux versions for which Progent offers expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a selection of affordable, fixed-price services designed to allow small and medium-size businesses to utilize the same advanced IT solutions used by many of the industry's top corporations. The ProSight portfolio of outsourced network management services addresses all key aspects of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based analysis tools to defend endpoints and servers and VMs against modern malware assaults like ransomware and email phishing, which easily escape traditional signature-based anti-virus products. ProSight ASM protects local and cloud resources and offers a single platform to address the complete threat progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that meets your company's specific needs and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical files, apps and VMs that have become unavailable or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security vendors to provide centralized management and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, track, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating complex network management processes, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that need critical software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your network operating efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT staff and your Progent engineering consultant so any looming problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to obtain an objective assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management platforms available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the configuration of your core network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory system. Both also include one year of advanced remote network monitoring and management. Benefits can include simpler management, better compliance with data security standards, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent information assurance consultant. The interview is intended to assess your organization's preparedness either to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient AV and backup environment that meets your business requirements. For details, visit The ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for contract information technology projects. Billing charges for ongoing development or consulting tasks are set according to the level of expertise of the engineers assigned. Progent's experience with these special areas of information technology enables clients to execute major initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:
How Your Brooklyn Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center service offerings for organizations with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Help Desk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all facets of remote desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount from Progent's regular desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.
Progentís Co-managed Help Desk services allow your IT organization to split the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution based on the leading PSA platform for handling service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk staff of veteran information technology experts offers your workers in Brooklyn New York quick contact with a reliable network service group with years of experience delivering phone support and online diagnostics for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Call Center the reputation as a solid driver of business productivity, and Progent's aim is to resolve rather than simply record IT problems.
- Business Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts staff offers online professional engineering expertise and education in key business application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers consulting expertise, custom development, and education for popular Microsoft business applications including Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To learn more information about Progent's expertise, custom development, and education offerings, see Progent's Applications Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers companies in Brooklyn New York online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to fit your business so your network maintenance is proactive rather than reactive. By spotting looming problems before they expand into full-scale emergencies, system monitoring can minimize inconvenient and costly network failures. Progent can also provide help with network monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or networks based on a combination of platforms.
To contact Progent about urgent remote help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Online Support, phone 1-800-993-9400, or see Contact Progent.
For companies and new ventures in Brooklyn New York, Progent's phone-based computer support specialists are ready to deliver expert and economical IT support the moment your company has to have it. Long experience providing remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to fine tune online access technology to repair network problems rapidly while eliminating the expense and lost productivity associated with in-person service visits.
Even if your Brooklyn organization has a regular freelance support technician or maintains a full time organization that can deal with common network issues, Progentís Microsoft certified consultants can still offer an easy and transparent virtual expansion of your on-site resources for situations when your usual service personnel either lack the time or the expertise to address sudden system crises or particularly complicated integration problems.
Benefits of Progent's Network Help for Businesses in Brooklyn New York
Progent's online network troubleshooting services allow your Brooklyn business to have the benefits of immediate, enterprise-level network support without the expense of managing an in-house IT organization. Your information system will derive greater strategic value by becoming more reliable, productive, and secure. Benefits to your business include:
- Convenient virtual extension of your local support resources
For most offices in Brooklyn New York, local computer support providers, whether consisting of independent consultants or an internal maintenance staff, can handle the majority of network problems. However, major troubles might spring up when your regular resources are too busy or absent, and some trouble may be associated with technology that is beyond the scope of your onsite service technicians. In these cases, Progent's online support experts give you a convenient, fast, and affordable solution to supplement your local resources and to pass on valuable information to improve your ability to handle future issues in-house.
- Less Dependence on Individual Service Providers
For network support, smaller organizations often depend on independent freelance consultants. While independent consultants have less internal costs than larger consulting companies and can often charge marginally less, they are often overbooked, making it difficult to respond rapidly to crisis situations. If an independent consultant is occupied with another client, ill, on vacation, or in class, the absence of reserve help may force your company to go without assistance during an emergency. As your business grows, network unavailability and problems with critical software are more costly. The budget you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent provides a reliable source of reserve service expertise to insure your IT system stays up and running.
- Create a Solid Basis for Seamless Growth
Organizations often begin with an information system created on a modest budget. Without a proper framework, slap-dash repairs can get thrown onto a shaky foundation. When a company grows, reliability and expandability issues can hinder the productivity of the business. These poorly built environments require proper analysis, smart long-term planning, and broad-based technical knowledge to evolve to a network architecture that can offer the solid foundation to handle current business demands and ease downstream expansion.
- Interact with Problem Solvers Rather Than Technology Resellers
Smaller companies need guidance and technical education to negotiate an ever more complicated maze of technology alternatives capable of accelerating business success and improving productivity. They do not need a network consultant who is attempting to resell a specific vendor's products. IT support and product selling can lead to a scenario where the recommended
solution is built around a predetermined product rather than the true requirements of a client. Progent avoids these conflicts of interest by offering just services instead of products. This enables Progent to match technical expertise with the best needs of customers.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of IT knowledge, refined remote support software, and familiarity with corporate IT enable businesses to escape the pitfalls of excessive reliance on smaller consulting firms, independent freelance service providers, or limited internal IT help.
Progent stands out by providing:
How Does Our Company Begin Receiving Online Technical Support from Progent?
- In-depth Knowledge of Microsoft's Complete Range of Server Platforms
Progent offers world-class expertise for Microsoftís powerful server platforms with services such as Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment support, Microsoft Windows Server 2008 migration, Windows Server 2003 upgrades, MS Exchange Server 2019 planning and configuration, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus MS SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-premises help by the minute. Consequently, you are billed only for delivered support. Progent does not impose a higher rate for after-hours or urgent service, and inside California or in regions where Progent offers in-person service, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no minimum fee and asks no retainer for services delivered during normal business hours. Many support firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick repairs so you won't be forced to allow minor problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to handle technical issues that are within their comfort zone, Progent can concentrate on delivering hard-to-find skills where Progent has little competition. Businesses who work with familiar freelance service providers or who employ in-house support staffs benefit when Progent passes on knowledge about new technology and tested methodologies to make their IT environments more robust, protected, and productive.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the only consulting firms to provide round-the-clock system monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By anticipating potential issues before they result in lost productivity, system monitoring can save your information network from painful and costly availability disruptions.
To get started with Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.