Immediate Online Help for Brooklyn New York Computer Networks
Urgent Online Help for Brooklyn NetworksFor businesses in Brooklyn New York, Progent provides remote help for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified consulting experts have provided remote support to companies in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to solve complex infrastructure issues, plus the assistance of CISA and CISSP-accredited security experts to handle high-level security architecture and diagnostic issues.

Progent's online support engineers provide excellent value due to the fact that they possess the real-world experience and have access to the sophisticated technology needed to solve the majority of network problems rapidly. Efficient support reduces immediate expenses because service calls accumulate minimal billable minutes. Online help also avoids the expense of dispatching an engineer to your location. Your company saves additionally with indirect costs by reducing or avoiding system downtime and associated losses stemming from business disruption, disgruntled customers and vendors, idle workers, and distracted executives. Progent's advanced online consulting know-how is particularly helpful in environments that depend on public clouds for critical infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be an option.

Progent's pricing policy for remote help is designed to leverage your network support dollar. Progent bills per minute for telephone-based consulting, so you are invoiced exclusively for the services that you receive. In contrast to many online support organizations, Progent asks for no initialization surcharge or minimum job duration. Progent's one-minute billing unit and simple model for billing prevent scenarios where speedy. minor repairs somehow turn into major tabs. Progent's penchant for handling problems efficiently means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an arsenal of customized technologies and field-proven processes which permit the highest degree of effectiveness for online consulting and repair for computer networks of any size. Progent's Technical Response Center can connect to your company's system remotely without compromising system security.

Progent's advanced technical support reporting system stores detailed records of all service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the specifics of all help rendered to each Progent customer by any engineer. This history of issues and solutions is stored as a readily exploitable proprietary knowledge base that permits Progent's online technical experts to communicate their knowledge company-wide to make sure that the value of Progent's support services grows daily. Progent's high-level certifications and close relationships with key industry leaders such as Cisco and Microsoft make available other extensive technical databases and permit fast response from vendors' in-house engineering staff with the result that Progent's remote consulting experts can arrive at the best solutions promptly.

Remote services available from Progent to companies in Brooklyn New York include:

ProSight Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of affordable, subscription-based services intended to allow small and medium-size businesses to benefit from the same cutting-edge technology deployed by many of the industry's top enterprises. Progent's ProSight portfolio of outsourced network management services addresses all key aspects of information technology such as email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management staff and your assigned Progent consultant so any looming issues can be addressed before they can disrupt productivity. Learn more about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-driven platform for monitoring and managing your network, server, and desktop devices by offering tools for streamlining common tedious jobs. These can include health checking, update management, automated remediation, endpoint setup, backup and recovery, A/V protection, secure remote access, standard and custom scripts, asset inventory, endpoint status reports, and troubleshooting assistance. When ProSight LAN Watch with NinjaOne RMM uncovers a serious issue, it transmits an alert to your designated IT management personnel and your Progent consultant so that emerging problems can be taken care of before they impact your network. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are always updated, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, finding devices that require critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of real-time reporting plug-ins designed to work with the top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues like spotty support follow-up or machines with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with leading backup technology vendors to create ProSight Data Protection Services (DPS), a selection of offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and monitor your backup processes and enable non-disruptive backup and fast recovery of vital files/folders, applications, system images, and VMs. ProSight DPS lets you avoid data loss caused by equipment breakdown, natural disasters, fire, cyber attacks such as ransomware, human mistakes, malicious employees, or software bugs. Managed backup services in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these fully managed services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security vendors to deliver centralized management and world-class security for all your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's onsite security gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Duo: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo authentication managed services utilize Cisco's Duo technology to protect against password theft through the use of two-factor authentication. Duo supports single-tap identity verification with iOS, Android, and other out-of-band devices. Using 2FA, whenever you sign into a secured online account and enter your password you are asked to confirm who you are via a unit that only you possess and that uses a different network channel. A broad selection of devices can be utilized for this added means of ID validation including a smartphone or wearable, a hardware token, a landline telephone, etc. You can register multiple verification devices. To find out more about ProSight Duo two-factor identity validation services, see Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Shared Call Desk: Outsourced and Co-managed Call Desk Services
    Progent's Co-managed Service Desk offers a transparent supplement to your core network support group. Client interaction with the Help Desk, delivery of technical assistance, issue escalation, ticket creation and updates, performance measurement, and management of the service database are consistent regardless of whether issues are taken care of by your core network support organization, by Progent, or a mix of the two. Your business has complete flexibility to expand or reduce your part of technical support activity as needed. Progent takes care of initial deployment and onboarding of the professional services PSA software plus workflow documentation, testing and education. To learn more about ProSight Co-Managed Call Desk, see ProSight Shared Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior analysis tools to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely escape legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a single platform to address the entire malware attack progression including blocking, detection, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that helps you prove compliance with government and industry information security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for patch management offer organizations of any size a versatile and cost-effective solution for evaluating, testing, scheduling, implementing, and tracking updates to your ever-evolving information network. Besides optimizing the protection and reliability of your IT network, Progent's software/firmware update management services free up time for your IT team to focus on more strategic projects and activities that derive the highest business value from your network. Read more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can save as much as 50% of time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an objective evaluation of the health of their IT system. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your essential network assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, improved compliance with government and industry security requirements, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's preparedness either to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup/recovery system that aligns with your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for contract information technology programs. Billing rates for longer-term development or consulting tasks are set based on the qualifications of the consultants involved. Progent's background in these special fields of computer technology enables customers to execute critical initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center programs for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all facets of online desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Help Desk consulting support can aid you in building an efficient new Help Desk Call Center or revamping your current one, identifying or customizing Call Center application software to meet the particular requirements of your business, or providing occasional phone support personnel to supplement your existing Help Desk Call Center group to handle demanding scenarios like software migrations, major updates, or rolling out brand new business software.

    Progent's Help Desk Call Center team of seasoned network professionals provides your customers in Brooklyn New York quick access to a dependable support resource with substantial background delivering telephone-based support and online diagnostics for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk the reputation as a solid driver of company success, and Progent's target is to solve and not merely record IT problems.

  • Applications Support: Education, Customization, and Integration
    Progent's Applications Experts Group can supply phone-based professional consulting support and training in special business application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and education for familiar Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft 365 Word, and Office Excel. To find out more information on Progent's expertise, custom programming, and education services, visit Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consultants offer advanced remote and onsite support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of System Center2, expand or tune an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver organizations in Brooklyn New York remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting. Progent can configure Operations Manager for your business so your network maintenance is proactive rather than reactive. By anticipating potential issues before they evolve into network outages, system monitoring can minimize inconvenient and costly network crises. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or systems based on multiple platforms.
How Your Brooklyn Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency remote assistance with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Brooklyn New York, Progent's online computer support specialists are ready to provide effective and affordable IT help the instant your business needs it. More than two decades of offering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity technology to fix network problems rapidly while eliminating the cost and lost time associated with on-site support visits.

Even if your Brooklyn organization relies on a regular freelance consultant or employs an in-house IT staff that can handle ordinary network issues, Progent's Microsoft certified engineers can provide a convenient and seamless virtual extension of your on-site resources in cases when your usual service personnel either lack the bandwidth or the experience to fix unexpected system crises or especially tough integration problems.

Features of Progent's Remote Network Support for Brooklyn New York
Progent's online support, Internet-based troubleshooting, system security consulting, and network management services offer businesses in Brooklyn New York unparalleled leverage for your support budget. Whether you need occasional telephone support and remote troubleshooting or ongoing Help Desk call center support and system management, Progent's professionals can deliver your business enterprise-level IT support while allowing you to avoid the expense and administration overhead of running a large internal IT staff. Key features of Progent's National Remote Support services include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of technical expertise, refined remote support tools, and familiarity with enterprise networking enable offices to avoid the limitations associated with exclusive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

How Does Our Company Start Receiving Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.



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