Fast and Affordable Online Technical Support for Brooklyn New York Computer Systems
Immediate Phone Help for Brooklyn SystemsFor organizations located in Brooklyn New York, Progent offers online help for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have delivered online support to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE engineers to help with complex infrastructure issues, as well as the assistance of CISA and CISSP-certified security experts to help with high-level security design and troubleshooting issues.

Progent's remote technical support engineers provide excellent leverage because they possess the real-world experience and are equipped with the sophisticated tools necessary to solve the majority of information system issues rapidly. This lowers immediate costs since solutions accumulate minimal chargeable minutes. Remote help also avoids the expense of dispatching an engineer to your location. Your company benefits even more with incidental expenses by reducing or eliminating network downtime and related costs due to business disruption, upset customers and vendors, unproductive workers, and distracted executives. Progent's advanced online technical support experience is especially valuable for organizations that depend on public clouds for critical infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an alternative.

Progent's billing model for remote support is structured to stretch your network support investment. Progent bills per minute for phone consulting, so you are invoiced only for the services that you receive. Unlike many online service companies, Progent imposes no initialization surcharge or minimum job duration. Progent's per-minute granularity and clean model for billing eliminate situations where fast solutions manage to end up as large invoices. Progent's penchant for handling technical issues efficiently means your business spends less money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered a set of customized technologies and field-proven processes that permit the highest level of efficiency for remote consulting and troubleshooting for information networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the experts of Progent's Technical Response Center to communicate with your environment remotely without breaching corporate security.

Progent's advanced service reporting system keeps extensive records describing all service that Progent's customers have been provided. Progent's team engineers have the benefit of the history of support delivered to each Progent customer by any engineer. This archive of anomalies and repairs is organized as a quickly searchable proprietary knowledge base that enables Progent's online support professionals to share their experiences company-wide to ensure that the value of Progent's support services grows over time. Progent's advanced certifications and working associations with important vendors including Cisco and Microsoft open up other massive technical databases and allow fast access to manufacturers' internal engineering staff with the result that Progent's online consulting specialists are able to determine the most efficient resolutions in the least time.

Online support offered by Progent to businesses in Brooklyn New York include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of affordable, flat-rate services intended to allow small and mid-size organizations to utilize the same advanced technology deployed by some of the industry's top corporations. Progent's ProSight series of network monitoring and management services addresses all key facets of information technology such as email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis tools to defend endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which routinely evade legacy signature-matching AV tools. ProSight ASM protects local and cloud resources and offers a unified platform to address the entire malware attack progression including protection, infiltration detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools incorporated within one agent managed from a single console. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your organization's specific needs and that allows you prove compliance with government and industry data security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also help you to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup processes and allows rapid recovery of vital files, applications and virtual machines that have become unavailable or damaged due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide advanced expertise to configure ProSight DPS to to comply with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security companies to provide centralized control and comprehensive protection for all your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a further layer of inspection for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email that stays inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that need critical software patches, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your network operating at peak levels by tracking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management personnel and your assigned Progent consultant so any looming problems can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be moved easily to a different hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect data about your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you’re making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to obtain an objective evaluation of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your core network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, better compliance with data security requirements, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and higher availability. Learn more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent backup/recovery consultant. The interview is designed to help assess your company's ability to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup/recovery system that meets your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent offers the skills of seasoned online consulting professionals for special IT programs. Progent's rates for longer-term consulting projects are set based on the level of expertise of the engineers assigned. Progent's experience with these special fields of information technology enables clients to execute major initiatives within budget and on time. Progent's project-based remote engineering solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center programs for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, co-managed Help Desk services, and Call Center consulting. Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all aspects of remote desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Call Center consulting services can guide you in establishing an efficient new Call Center or enhancing your existing organization, identifying or enhancing Help Desk Call Center software to address the particular demands of your company, or providing occasional phone support personnel to supplement your internal Help Desk resources to handle high-demand situations such as software migrations, major updates, or rolling out brand new business software.

    Progent's Help Desk Call Center staff of experienced information technology experts gives your workers in Brooklyn New York fast communication with a reliable support resource with extensive experience offering phone help and online diagnostics for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk recognition as a key enabler of business efficiency, and Progent's goal is to resolve rather than just report IT problems.

  • Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts Group offers online and in-depth engineering expertise and education in key business application fields such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, custom development, and education for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information about Progent's consulting, programming, and education services, visit Progent's Applications Experts Services.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of System Center 2016, extend or optimize an existing one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver companies in Brooklyn New York remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM to accommodate your environment so your network support is proactive and automated. By uncovering potential problems before they grow into downtime, remote monitoring can avoid inconvenient and expensive service failures. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Windows systems, or environments based on multiple operating systems.
How Your Brooklyn Company Can Contact Progent's Online Support Experts
To contact Progent about urgent online support with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Online Support, phone 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Brooklyn New York, Progent's phone-based network support engineers can provide professional and affordable system help whenever your organization requires it. More than a decade of offering remote repair services has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to refine online access tools to solve computer problems rapidly while eliminating the expense and lost productivity associated with on-site service calls.

Even if your Brooklyn business works with a regular independent support technician or employs a full time organization that know how to deal with ordinary computer issues, Progent’s Microsoft and Cisco certified consultants are available to offer an easy and transparent remote extension of your on-site resources in cases when your usual service personnel either lack the availability or the expertise to resolve sudden system emergencies or particularly challenging integration projects.

Features of Progent's Online Network Services for Brooklyn New York
Progent's online help, remote repair, network security expertise, and network administration services offer businesses in Brooklyn New York unparalleled leverage for your support budget. Whether you need occasional phone help and Internet-based troubleshooting or full-time Help Desk support and system management, Progent's experts can provide your office world class network support while allowing you to avoid the cost and hassle of carrying a large in-house IT organization. Highlights of Progent's National Remote Support services include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of IT background, refined support software, and familiarity with corporate IT enable businesses to escape the limitations of excessive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

How Does My Business Begin Getting Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.



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