Fast Remote Troubleshooting for Brooklyn New York Computer Networks
For companies in Brooklyn New York, Progent offers online support for networks powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified engineers have delivered remote support to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to handle complex networking problems, plus the assistance of CISA and CISSP-accredited security consultants to handle advanced security design and diagnostic jobs.
Progent's online technical support engineers provide exceptional leverage due to the fact that they possess the practical experience and are equipped with the advanced tools required to solve most information system issues quickly. This reduces immediate costs since service calls require fewer billable minutes. Remote help also avoids the cost of sending an engineer to your site. Your organization benefits even more with incidental expenses by reducing or avoiding system downtime and associated losses stemming from business disruption, upset clients, idle workers, and de-focused executives. Progent's extensive remote technical support know-how is particularly helpful for organizations that depend on public clouds for vital network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an option.
Progent's pricing policy for online support is designed to leverage your IT service investment. Progent charges by the minute for phone assistance, so you are charged exclusively for the support that you actually get. In contrast to typical online support companies, Progent requires no startup surcharge or minimum payments. Progent's per-minute granularity and clean model for pricing prevent situations where fast solutions somehow end up as substantial invoices. Progent's skill at solving problems quickly means your business saves cash.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an array of customized tools and field-tested processes that promote the maximum degree of effectiveness for remote help and repair for information networks of all sizes. Progent provides protected VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the staff of Progent's online support team to interface to your company's system without violating network security.
Progent's advanced technical support database application maintains thorough histories of all service that Progent's customers have received. Progent's staff consultants have the benefit of the details of services delivered to every customer by any engineer. This archive of problems and repairs is stored as a conveniently searchable proprietary database that permits Progent's remote support engineers to communicate their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves daily. Progent's extensive list of accreditations and working relationships with major industry leaders such as Cisco and Microsoft open up additional massive technical knowledge bases and permit quick access to manufacturers' internal support staff with the result that Progent's remote consulting experts are able to arrive at the best resolutions in the least time.
Remote technical services provided by Progent to companies in Brooklyn New York include:
Certified Microsoft Windows Experts
Progent's Microsoft-certified online service experts can provide computer troubleshooting and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can help your company with a wide range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 migration, Microsoft Exchange 2013 integration,
Exchange Server 2010 management,
SharePoint 2019 design and configuration, SharePoint 2016 migration and hybrid integration support, Microsoft Skype for Business planning and deployment support, Lync Server 2013 management, and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of affordable desktop services to help you company to deploy, integrate, troubleshoot, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's desktop consulting services include offering Windows 10 migration assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to streamline the management of your desktops and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for networking professionals, and indicates an individual's network technology knowledge at the master level. Cisco CCIEs know how to handle the most challenging issues surrounding network infrastructure design, installation, management, compliance, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's in-house engineers in isolating problems with IOS Software network management utilities and developing workarounds or locating software patches. Cisco CCIEs provide excellent cost-effectiveness because their broad experience permits them to fix problems quickly. In many instances, less experienced consultants can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE engineers can interface to your environment using state-of-the-art on-line troubleshooting technology in order to provide fast, safe, and affordable diagnosis and repair.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||317 George Street, 3rd Floor
New Brunswick, NJ 08901
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||2 University Plaza, Suite 100
Hackensack, NJ 07601
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||2 Overhill Rd
Scarsdale, NY 10583
||Yonkers Network Support Services
Progent's Cisco-qualified CCIEs can provide consulting for all of Cisco's market leading selection of connectivity products. Cisco networking expertise available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers installation and upgrades, Catalyst switch support, Nexus switch consulting and support, Cisco Meraki switches consulting services, Cisco Unified Communications Manager and CallManager integration and technical support, Cisco VoIP phones and IP video desktop phones solutions and Cisco wireless IP phones integration, Cisco Meraki wireless access point layout and configuration, Aironet APs planning and integration support, Cisco WiFi controllers support Services, Cisco Security and VPN engineering services, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration consulting. Progent can also provide remote and on-premises wireless site surveys to assist you to optimize your Wi-Fi infrastructure.
CISM and CISSP Premier System Security Professionals
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a range of system protection services that can strengthen the safety of your Windows, macOS and OS X, Linux network against attacks or assist your business to recuperate quickly following a damaging penetration. Security consulting services available from Progent cover comprehensive data security audits using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; fast recovery from malicious attacks; configuring firewalls; designing secure architectures for remote and mobile access; protecting your messaging infrastructure against viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide advanced online consulting support to help companies of all sizes integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that seamlessly combine on-premises IT assets along with cloud services. To help you to integrate public clouds with networks, Progent offers a variety of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration consulting. Progent has over 20 years of experience providing advanced consulting services online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a repeatable runbook for recovering applications and services rapidly after an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, updates and patches and can generate audit reports to verify full service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to design, deploy, test and administer a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud environments that provide high availability, data security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high degree of automation independent of the hardware making up the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer remote support services to cover a broad spectrum of information technologies such as system architecture, messaging systems, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and easy management in networks that incorporate Linux-based systems and Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also help with migration from legacy applications to Microsoft Windows or Linux environments. Progent's team-based approach to resolving network issues promotes fast escalation, when required, to engineers with task-relevant expertise to handle complex situations. This accelerates repair of critical problems, minimizes lost productivity, and lowers support costs.
Important Linux variants for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, fixed-price managed services designed to allow small and mid-size organizations to benefit from the same best-of-breed IT solutions used by many of the world's leading corporations. Progent's ProSight portfolio of network management outsourcing services covers all key aspects of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based machine learning tools to defend endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely escape traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to manage the entire malware attack lifecycle including protection, identification, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services deliver economical in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry data security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also help you to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup activities and enables fast recovery of critical data, apps and VMs that have become lost or corrupted due to component failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can help you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security vendors to provide web-based control and comprehensive protection for your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage. Email Guard's onsite gateway device adds a further level of analysis for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and debug their connectivity hardware like routers, firewalls, and wireless controllers plus servers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch ensures that network maps are always updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common chores like network mapping, expanding your network, finding appliances that need important software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your IT system running efficiently by checking the state of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management staff and your Progent consultant so all potential problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect information about your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to obtain an objective evaluation of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory system. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with data security standards, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent backup/recovery expert. The interview is intended to help evaluate your organization's preparedness either to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup system that meets your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent can provide the services of world-class online consulting experts for special IT programs. Billing charges for longer-term consulting tasks are set according to the level of expertise of the engineers assigned. Progent's background in these important fields of computer technology allows customers to complete critical initiatives within budget and on schedule. Progent's special online consulting solutions include:
How Your Brooklyn Company Can Contact Progent's Online Service Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center service offerings for companies with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, co-managed Help Desk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that manages all aspects of online desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.
Progent's Help Desk consulting services can support you in establishing an effective new Call Center or improving your existing one, identifying or customizing Help Desk Call Center application software to meet the unique demands of your corporation, or providing temporary online personnel to supplement your in-house Help Desk Call Center resources to handle demanding situations such as software migrations, mass updates, or rolling out brand new business software.
Progent's Help Desk team of veteran network professionals offers your clients in Brooklyn New York instant communication with a dependable technical support resource with substantial background providing telephone-based support and online diagnostics for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk Call Center recognition as a significant driver of company productivity, and Progent's intent is to solve rather than simply record technical problems.
- Business Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Experts Group provides phone-based professional engineering support and training in specific business application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and education for popular Microsoft business applications including CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's expertise, programming, and training offerings, visit Progent's Business Application Experts Services.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new deployment of System Center 2016, extend or tune an existing one, upgrade smoothly from a prior release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver businesses in Brooklyn New York remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM for your environment so that your network maintenance is proactive and automated. By exposing possible problems before they result in full-scale emergencies, system monitoring can avoid stressful and expensive service failures. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or environments powered by a variety of operating systems.
To contact Progent about emergency online expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Online Support, call 1-800-993-9400, or go to Contact Progent.
For offices and new ventures in Brooklyn New York, Progent's phone-based network support engineers are ready to provide effective and cost-effective IT support the moment your business has to have it. More than 15 years of providing online technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to refine online connectivity tools to repair network problems quickly while eliminating the expense and lost time that comes with on-premises support visits.
Even if your Brooklyn organization relies on a local freelance consultant or employs an in-house IT staff that can deal with typical network problems, Progentís Microsoft certified engineers are available to provide a convenient and seamless remote extension of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the expertise to handle unexpected network crises or particularly complicated integration projects.
Advantages of Progent's IT Support for Offices in Brooklyn New York
Progent's online IT consulting services enable your Brooklyn company to experience the advantages of on-call, world-class IT support without the expense of managing an in-house IT organization. Your information system will derive greater strategic value by becoming increasingly available, productive, and secure. Advantages to your company include:
- Convenient virtual extension of your local support resources
With most companies in Brooklyn New York, nearby network support resources, whether made up of outside consultants or an in-house maintenance staff, can take care of typical technical problems. However, serious problems can occur when local resources are overstretched or unavailable, and some problems may be associated with technology that is unfamiliar to your local service people. In these cases, Progent's online support specialists give you an easy, fast, and budget-friendly way to augment your regular help and to transfer valuable information to improve your ability to resolve downstream problems in-house.
- Reduced Reliance on Individual Service Providers
For IT maintenance, smaller companies commonly rely on individual freelance consultants. While freelance service people have smaller overhead than big support organizations and can often charge marginally less, they are sometimes overextended, making it hard to respond quickly to urgent situations. If a freelance consultant is occupied with another customer, ill, on a trip, or in training, the absence of fallback help may force your business to wait for help during an IT crisis. As your network expands, network downtime and problems with critical software are more expensive. The budget you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a dependable source of reserve support experts to insure your network stays up and running.
- Create a Scalable Basis for Seamless Expansion
Companies typically start with an information system implemented on a shoestring budget. Without a strong framework, slap-dash repairs often get piled on top of a weak foundation. When a company grows, stability and expandability problems can impede the productivity of the business. Such poorly designed environments require proper assessment, intelligent long-term planning, and extensive technical expertise to evolve to a system architecture able to offer the stable foundation to handle current business demands and facilitate future growth.
- Work with Solution Providers Instead of Technology Vendors
Smaller offices need advice and technical training to negotiate an increasingly complicated array of product options available for accelerating business growth and enhancing efficiency. Businesses do not need a computer consultant who is trying to resell a certain vendor's technology. Network consulting and product selling can lead to a situation where the proposed
solution is designed around a profitable technology rather than the true requirements of a business. Progent avoids these conflicts of interest by offering only services instead of products. This enables Progent to match technical consulting with the real interests of clients.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of technical knowledge, fine tuned support software, and familiarity with corporate IT enable offices to avoid the pitfalls of excessive reliance on smaller consulting firms, individual freelance consultants, or limited in-house IT help.
Progent stands out by providing:
How Does Our Company Begin Receiving Online Technical Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified consultants average more than a decade of hands-on professional background, at the forefront of network service, performing a broad range of IT projects for an extensive array of businesses. Every Progent consultant shares a refined set of personal best practices which are combined into shared leading practices standards that Progent instills in its support staff. This ensures that you get not just world-class technical help, but also a support engineer with proven methods for applying computer knowledge to repair actual network problems rapidly.
- Value Pricing
Progent's pricing model is to bill for remote service and in-person visits by the minute. As a result, you are charged exclusively for received services. Progent does not impose a higher rate for off-hours or priority service, and within California or in regions where Progent provides in-person service, Progent does not bill for travel except for emergency support where on-site work is less than four hours. Also, Progent imposes no minimum fee and asks no retainer for support services provided during regular working hours. Many support firms demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast fixes so you won't be forced to permit simple problems to fester.
- Full Documentation of IT Services
Progent has created a comprehensive support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or small support organizations who offer minimal documentation or specifics of services performed, every service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support reports sent by each staff member to every customer. The practice of documenting and archiving support records allows more effective service and eliminates a slew of typical problems such as when a support client is virtually held captive to a consultant who wonít release the keys to the kingdom.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the only support companies to provide round-the-clock system monitoring services powered by MS System Center Operations Manager. MS Operations Manager causes your network maintenance to be proactive rather than reactive. By anticipating potential problems before they cause lost productivity, network monitoring can keep your IT network from stressful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.