Fast Online Help for Brooklyn New York Networks
Fast Phone Consulting for Brooklyn SystemsFor companies in Brooklyn New York, Progent offers online technical support for computer systems based on Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have delivered online support to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to handle complex infrastructure problems, plus the assistance of CISSP-certified security experts to help with high-level security architecture and troubleshooting jobs.

Progent's online support experts provide excellent leverage because they possess the real-world background and have access to the sophisticated technology required to solve the majority of information system issues quickly. Efficient support reduces direct expenses because solutions accumulate fewer chargeable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your location. Your organization benefits additionally with incidental costs by minimizing or eliminating system downtime and associated losses stemming from business discontinuity, disgruntled clients, unproductive workers, and de-focused management. Progent's extensive online technical support know-how is particularly valuable for businesses that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be an alternative.

Progent's billing model for online support is designed to stretch your network support dollar. Progent bills by the minute for phone assistance, so you are invoiced only for the support that you actually get. Unlike many online support firms, Progent asks for no service activation fee or minimum payments. Progent's one-minute billing unit and simple policy for pricing eliminate situations where quick solutions somehow turn into substantial invoices. Progent's penchant for disposing of problems efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an array of optimized technologies and field-tested methodologies which promote the maximum degree of effectiveness for online consulting and troubleshooting for IT networks of any size. Progent provides safe VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the staff of Progent's Technical Response Center to link to your company's environment remotely without violating corporate security.

Progent's proven service reporting system stores comprehensive documentation describing the support that Progent's clients have been provided. Progent's staff consultants have the benefit of the records of support delivered to each Progent client by every Progent engineer. This history of problems and repairs is structured as a conveniently retrievable proprietary knowledge base that permits Progent's online support engineers to share their experiences company-wide to ensure that the quality of Progent's support grows daily. Progent's advanced certifications and working associations with important industry leaders including Cisco and Microsoft open up other extensive support databases and allow fast response from vendors' internal engineering staff so Progent's online consulting specialists can arrive at optimal resolutions promptly.

Online support available from Progent to clients in Brooklyn New York include:

Progent's ProSight Flat-rate IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, flat-rate managed services designed to allow small and medium-size businesses to benefit from the same cutting-edge technology deployed by some of the industry's top enterprises. The ProSight suite of outsourced network management services covers all critical aspects of modern networking such as email protection, security and compliance, cloud-based backup/recovery, infrastructure management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates SentinelOne's next generation behavior machine learning technology to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily get by traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to manage the complete threat progression including filtering, detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools incorporated within a single agent accessible from a single control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your organization's unique needs and that allows you demonstrate compliance with government and industry data protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate action. Progent can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup/restore technology companies to produce ProSight Data Protection Services, a family of subscription-based offerings that provide backup-as-a-service. ProSight DPS products automate and track your backup processes and enable non-disruptive backup and fast restoration of vital files, apps, system images, plus VMs. ProSight DPS helps your business protect against data loss caused by hardware breakdown, natural calamities, fire, cyber attacks such as ransomware, user error, ill-intentioned employees, or software glitches. Managed backup services in the ProSight Data Protection Services product line include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these fully managed services are most appropriate for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer organizations of any size a versatile and affordable alternative for evaluating, validating, scheduling, applying, and tracking software and firmware updates to your ever-evolving information network. In addition to maximizing the security and functionality of your IT network, Progent's software/firmware update management services free up time for your in-house IT staff to focus on line-of-business projects and tasks that deliver the highest business value from your network. Find out more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication. Duo supports single-tap identity verification on Apple iOS, Google Android, and other personal devices. Using Duo 2FA, whenever you sign into a protected online account and enter your password you are asked to confirm your identity via a unit that only you have and that is accessed using a different ("out-of-band") network channel. A wide range of out-of-band devices can be used as this second means of ID validation including an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may designate multiple verification devices. To learn more about Duo two-factor identity authentication services, refer to Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security vendors to deliver web-based management and comprehensive protection for your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating complex network management activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding appliances that need critical updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent�s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management personnel and your Progent consultant so that all looming problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you�re making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their network. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with data security regulations, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent information assurance consultant. The interview is intended to assess your company's preparedness to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup environment that aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting experts for contract information technology projects. Progent's charges for ongoing consulting tasks are set according to the level of expertise of the consultants required. Progent's background in these special fields of information technology enables clients to execute critical initiatives within budget and on time. Progent's special remote engineering services include:

  • Help Desk Expertise
    Progent's Call Center support alternatives for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center services, co-managed Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Services provide small businesses a complete solution that manages all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount off Progent's normal desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progent's Help Desk Call Center consulting support can aid you in establishing an effective new Call Center or improving your established organization, identifying or modifying Call Center application software to meet the particular requirements of your business, or adding occasional phone support personnel to reinforce your in-house Help Desk Call Center team to handle demanding scenarios like software transitions, major upgrades, or rolling out new business software.

    Progent's Call Center staff of seasoned network experts provides your customers in Brooklyn New York instant communication with a dependable technical support group with extensive background offering telephone-based support and online repair service for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Call Center recognition as a significant enabler of company success, and Progent's goal is to solve and not just report network problems.

  • Applications Services: Education, Development, and Problem Solving
    Progent's Applications Experts Group provides online advanced consulting support and education in key business application areas that include ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide expertise, customization, and training for familiar Microsoft business applications such as Microsoft CRM, Office Project, Office Word, and Office Excel. To find out more information concerning Progent's consulting, custom programming, and training offerings, refer to Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts offer world-class remote and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new implementation of System Center2, expand or optimize an existing one, migrate smoothly from a previous release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent offers companies in Brooklyn New York online hybrid network monitoring by providing System Center Operations Manager expertise. Progent can tune Operations Manager to fit your environment so your network maintenance is proactive rather than reactive. By exposing looming trouble spots before they result in downtime, automated monitoring can head off inconvenient and expensive network crises. Progent can also utilize system monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows environments, or systems that incorporate a variety of platforms.
How Your Brooklyn Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent phone-based support with Microsoft, macOS and OS X, or Linux computer systems, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or go to Contact Progent. For companies and startups in Brooklyn New York, Progent's online computer support engineers can deliver professional and cost-effective IT help the instant your organization needs it. More than a decade of providing online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to fine tune online access tools to solve computer problems quickly while avoiding the cost and lost productivity associated with on-premises support calls.

Even if your Brooklyn office works with a regular freelance consultant or maintains a full time IT staff that know how to handle the majority of computer problems, Progent's Microsoft certified consultants can offer a convenient and transparent virtual extension of your local resources for situations when your regular IT support personnel either don't have the time or the knowledge to deal with sudden system crises or particularly tough integration problems.

Features of Progent's Online Computer Support for Brooklyn New York
Progent's online support, Internet-based troubleshooting, network security consulting, and network administration services give businesses in Brooklyn New York unparalleled leverage for your support budget. Whether you need occasional telephone support and Internet-based network repair or full-time Help Desk services and system management, Progent's experts can provide your business enterprise-level network support while permitting you to eliminate the expense and hassle of carrying a full-service internal IT organization. Key features of Progent's National Remote Support program include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, range of technical expertise, fine tuned support software, and familiarity with enterprise networking allow businesses to avoid the limitations of exclusive dependence on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

How Does My Business Start Receiving Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.



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