Immediate Remote Troubleshooting for Brooklyn New York IT Networks
Fast Remote Consulting for Brooklyn NetworksFor companies located in Brooklyn New York, Progent provides remote technical support for networks powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have delivered remote support to companies in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to solve challenging networking problems, plus the assistance of CISSP-qualified cybersecurity experts to help with high-level security architecture and troubleshooting issues.

Progent's online support engineers offer exceptional value due to the fact that they possess the practical background and are equipped with the sophisticated tools required to solve most information system problems quickly. This reduces direct expenses because solutions use up minimal billable consulting minutes. Online help also avoids the cost of dispatching an engineer to your office. Your organization benefits additionally with indirect costs by minimizing or avoiding network downtime and related losses due to business disruption, upset clients, unproductive workers, and de-focused executives. Progent's advanced remote technical support experience is particularly important for organizations that depend on public clouds for critical network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an option.

Progent's billing model for online help is structured to leverage your network support dollar. Progent bills per minute for phone assistance, so you owe just for the support that you receive. In contrast to many online service organizations, Progent requires no startup charge or minimum payments. Progent's one-minute billing unit and clean model for billing prevent situations where fast fixes somehow turn into large bills. Progent's skill at disposing of technical issues quickly means your business saves money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined a set of customized tools and field-proven processes that permit the maximum degree of efficiency for online engineering help and repair for computer networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the engineers of Progent's remote service group to interface to your company's computer system remotely without violating corporate security.

Progent's advanced service reporting system keeps comprehensive documentation of the support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the details of assistance rendered to each customer by every consultant. This history of problems and resolutions is stored as a conveniently retrievable proprietary knowledge base that permits Progent's remote support experts to communicate their knowledge with the whole team to ensure that the quality of Progent's support services improves over time. Progent's high-level certifications and close relationships with key vendors such as Cisco and Microsoft make available other extensive technical knowledge bases and permit fast access to manufacturers' in-house product engineers with the result that Progent's remote consulting specialists can find the best resolutions quickly.

Remote technical support services available from Progent to clients in Brooklyn New York include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price services designed to allow small and mid-size businesses to benefit from the same cutting-edge technology used by some of the world's top corporations. Progent's ProSight portfolio of network monitoring and management services covers all key aspects of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis technology to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to manage the entire malware attack lifecycle including filtering, infiltration detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you prove compliance with legal and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore technology vendors to produce ProSight Data Protection Services, a portfolio of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your data backup processes and enable transparent backup and fast recovery of important files/folders, applications, system images, plus virtual machines. ProSight DPS helps you avoid data loss caused by equipment failures, natural calamities, fire, malware such as ransomware, human mistakes, malicious employees, or software bugs. Managed services in the ProSight Data Protection Services selection include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these managed services are best suited for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide businesses of any size a flexible and cost-effective solution for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your ever-evolving information system. In addition to maximizing the security and reliability of your computer environment, Progent's software/firmware update management services permit your in-house IT team to focus on line-of-business initiatives and tasks that deliver maximum business value from your information network. Find out more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication (2FA). Duo enables one-tap identity verification with iOS, Android, and other personal devices. With 2FA, when you sign into a secured online account and enter your password you are asked to verify your identity on a device that only you possess and that uses a separate network channel. A wide selection of devices can be used as this added means of ID validation including an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You can designate multiple validation devices. For details about ProSight Duo identity authentication services, see Duo MFA two-factor authentication services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security vendors to provide centralized control and world-class security for your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper level of analysis for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, track, reconfigure and debug their connectivity hardware like switches, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating complex network management processes, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding appliances that require important updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT staff and your assigned Progent engineering consultant so that any looming issues can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can save as much as 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management tools available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with government and industry security regulations, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's preparedness to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective AV and backup system that aligns with your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent can provide the services of seasoned online consulting professionals for contract information technology projects. Progent's charges for longer-term consulting projects are set based on the level of expertise of the engineers involved. Progent's background in these special fields of information technology allows clients to complete major projects within budget and on time. Progent's special remote engineering solutions include:

  • Help Desk Expertise
    Progent's Call Center service offerings for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center services, co-managed Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive solution that handles all facets of online desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount from Progent's regular desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progentís Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of certified technical support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution based on the leading professional services automation tool for managing service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Help Desk staff of veteran information technology professionals gives your clients in Brooklyn New York quick assistance from an efficient technical support group with extensive experience delivering phone support and online troubleshooting for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Help Desk Call Center perception as a solid contributor to business productivity, and Progent's aim is to solve and not merely record technical problems.

  • Business Applications Services: Education, Customization, and Troubleshooting
    Progent's Applications Consulting staff provides phone-based and in-depth consulting expertise and training in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide expertise, custom programming, and training for familiar Microsoft applications such as CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's consulting, customization, and training services, refer to Progent's Applications Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous networks that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, expand or optimize your current one, upgrade smoothly from a previous version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Brooklyn New York remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to suit your environment so that your IT maintenance is proactive rather than reactive. By spotting potential problems before they evolve into full-scale emergencies, system monitoring can avoid disruptive and expensive information system crises. Progent can also provide help with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or systems that support a combination of operating systems.
How Your Brooklyn Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency remote expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Online Help, phone 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Brooklyn New York, Progent's online network support engineers are ready to deliver expert and cost-effective system support the moment your organization requires it. More than a decade of offering online repair services has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to refine remote connectivity tools to fix IT problems quickly while avoiding the cost and lost time associated with on-site support calls.

Even if your Brooklyn company deals with a regular freelance consultant or maintains an in-house IT staff that know how to deal with day-to-day network issues, Progentís Microsoft certified consultants can still provide an easy and seamless remote extension of your local resources for situations when your usual IT support personnel either lack the time or the knowledge to handle unexpected network emergencies or particularly challenging integration problems.

Advantages of Progent's Network Help for Businesses in Brooklyn New York
Progent's online technical help services allow your Brooklyn business to realize the advantages of on-call, enterprise-level IT support without the cost of maintaining a full-time IT staff. Your information system will derive added strategic value by being more available, productive, and protected. Advantages to your business include:

  • Convenient remote extension of your local IT resources
    For most offices in Brooklyn New York, nearby computer support resources, whether made up of freelance consultants or an internal IT staff, can deal with typical technical issues. However, major troubles may strike when local support personnel are too busy or absent, and some trouble may stem from IT products that is unfamiliar to your usual service personnel. In these instances, Progent's online service professionals offer an easy, fast, and economical solution to augment your local help and to convey useful knowledge to improve your capability to handle downstream problems in-house.

  • Reduced Reliance on Freelance Consultants
    For network maintenance, smaller businesses often depend on independent freelance consultants. Although independent consultants have less overhead than larger support organizations and can afford to charge marginally less, they are often stretched too thin, making it difficult to respond quickly to urgent situations. If a freelance consultant is occupied with another customer, sick, on vacation, or in class, the absence of backup personnel may require your business to go without assistance during an emergency. As your business grows, network unavailability and problems with critical software become more expensive. The money you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent offers an on-call source of reserve support expertise to insure your IT system stays up and running.

  • Build a Solid Basis for Seamless Growth
    Businesses often begin with an information system implemented on a shoestring budget. Without a scalable framework, band-aid repairs can get piled on top of an unstable foundation. As a network grows, stability and scalability problems can hinder the success of the organization. These badly built environments require careful analysis, intelligent long-term planning, and wide IT expertise to evolve to a network architecture that can offer the solid foundation to handle critical business requirements and facilitate future expansion.

  • Interact with Problem Solvers Instead of Technology Vendors
    Smaller offices require guidance and technical training to navigate through an increasingly complicated array of product alternatives available for accelerating business growth and enhancing productivity. Businesses do not need a network consultant who is motivated to resell a certain vendor's products. Network support and product selling can lead to a situation where the recommended solution is built around a profitable technology instead of the true needs of a business. Progent avoids these conflicts by offering only services rather than products. This allows Progent to match IT consulting with the best interests of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of technical background, fine tuned support software, and understanding of corporate IT enable companies to escape the pitfalls associated with exclusive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched internal IT help.

Progent stands out by providing:

How Does My Business Begin Getting Online Computer Help from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.



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