Immediate Online Troubleshooting for Brooklyn Networks
For businesses in Brooklyn or anywhere in New York, Progent offers online help for networks based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered remote support to businesses in every state in the United States. (See recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to solve challenging infrastructure problems, as well as the services of CISSP-qualified security consultants to handle advanced security design and diagnostic jobs.
Progent's remote support experts provide excellent value due to the fact that they possess the real-world background and have access to the sophisticated technology needed to resolve most network issues quickly. Efficient support reduces immediate expenses because service calls accumulate fewer billable minutes. Online support also avoids the cost of dispatching a consultant to your office. Your company saves even more with indirect costs by minimizing or eliminating system downtime and associated losses stemming from business discontinuity, disgruntled clients, unproductive workers, and de-focused management. Progent's extensive remote technical support know-how is particularly helpful for organizations that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an option.
Progent's pricing policy for online support is structured to leverage your network support dollar. Progent charges per minute for telephone-based assistance, so you owe exclusively for the services that you actually get. Unlike many online support firms, Progent asks for no initialization fee or minimum fees. Progent's one-minute billing unit and simple model for pricing prevent scenarios where quick repairs manage to turn into major tabs. Progent's penchant for handling technical issues efficiently means you spends less money.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined a set of optimized tools and proven processes which promote the highest level of efficiency for online help and repair for computer networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the engineers of Progent's online support team to interface to your network remotely without compromising corporate security.
Progent's advanced service database application stores detailed histories describing all support that Progent's clients have been provided. Progent's authorized consultants have access to the history of support rendered to each Progent customer by any engineer. This database of issues and resolutions is structured as a conveniently retrievable internal knowledge base that allows Progent's online technical professionals to communicate their knowledge company-wide to ensure that the value of Progent's support services grows over time. Progent's high-level certifications and close associations with key vendors such as Cisco and Microsoft make available other vast support knowledge bases and allow priority response from vendors' in-house engineering staff so Progent's online service specialists can determine the best solutions in the least time.
Online technical services available from Progent to companies in Brooklyn and anywhere in the state of New York include:
Authorized MS Windows Support
Progent's Microsoft-premier remote service professionals can deliver computer system troubleshooting and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can assist your company with a wide variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 planning and configuration,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration expertise, Microsoft Skype for Business planning and deployment consulting, Lync Server management, and Microsoft Communications Server 2007 upgrade,
Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online training,
Microsoft Access Programming,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide range of affordable PC desktop consulting and support services to help you company to deploy, configure, repair, and administer workstations and notebooks powered by Windows. Progent's desktop support services cover areas such as offering Windows 10 integration support services as well as Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to streamline the management of your PCs along with your web-facing mobile devices.
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for networking consultants, and validates an individual's networking skills at the expert level. Cisco CCIEs know how to resolve the most complex challenges encountered in network infrastructure design, installation, maintenance, compliance, and problem solving. CCIEs operate with the highest priority with Cisco's internal support staff in analyzing anomalies with IOS Software network management tools and developing workarounds or identifying program updates. Cisco CCIEs represent an exceptional cost-effectiveness because their deep expertise permits them to fix problems quickly. In many instances, less experienced service providers can struggle for many hours or even days with identical tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE certified support experts can connect to your network via advanced on-line troubleshooting tools to provide quick, secure, and economical analysis and remediation.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||317 George Street, 3rd Floor
New Brunswick, NJ 08901
||Edison Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||2 University Plaza, Suite 100
Hackensack, NJ 07601
||Saddle Brook Network Support Services
||243 Tresser Boulevard, Penthouse
Stamford, CT 06901
||Stamford Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
Progent's CCIEs offer expertise in the complete line of Cisco's industry-leading family of infrastructure products. Cisco technology support offered by Progent includes Cisco ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting and support services, Nexus switch consulting services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones solutions and wireless IP phones configuration, Cisco Meraki Wi-Fi AP planning and configuration, Cisco Aironet APs deployment services, Cisco WiFi controllers consulting, Cisco Security and VPN Consulting support, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration consulting. Progent also offers remote and on-premises Wi-Fi site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a variety of system protection solutions to bolster the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or assist your business to recover rapidly following a damaging penetration. Security services available from Progent include: thorough data security and compliance analysis utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Netcat; quick recovery from malicious assaults; setting up firewalls; establishing safe techniques for remote and mobile connectivity; guarding your messaging system against spam and DHA attacks; and setting up 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote support services to help organizations of all sizes integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid network models that utilize on-premises IT assets along with public cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a variety of public cloud migration services such as Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of background delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a consistent runbook for restoring applications and services rapidly after a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, upgrades and patches and can produce reports to confirm full service restoration, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist you to design, configure, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud tools for administering private and public cloud and hybrid cloud environments that deliver high availability, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to build a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high degree of automation independent of the physical components used by the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer remote support services to cover a wide range of information technologies including system architecture, messaging systems, network and process security, plus UNIX and Windows integration. For server hardware economization and easy administration in environments that include Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also help with transitioning from legacy systems to MS Windows or Linux environments. Progent's team-based approach to solving network problems enables quick escalation, when required, to engineers with appropriate expertise to handle complex situations. This accelerates solutions of critical problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX and Linux consultants can provide emergency online help resolving anomalies within UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX such as:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a family of low-cost, flat-rate services intended to allow small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the industry's top enterprises. Progent's ProSight line of network management outsourcing services addresses all critical facets of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning tools to defend endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to automate the complete threat lifecycle including filtering, infiltration detection, containment, cleanup, and forensics. Top features include single-click rollback with Windows VSS and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering via cutting-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your company's specific needs and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent's consultants can also help you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical data, apps and VMs that have become unavailable or damaged as a result of component failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your critical information. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security companies to provide web-based management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper layer of analysis for incoming email. For outbound email, the local security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, track, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points as well as servers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are kept updated, copies and manages the configuration of almost all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, finding devices that need important software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so any looming problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can eliminate up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their IT system. Powered by some of the top remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your core network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Learn more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The interview is designed to evaluate your company's ability to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup/recovery system that aligns with your business needs. For details, refer to The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent offers the services of world-class online consulting experts for contract IT programs. Progent's charges for ongoing development or consulting tasks are determined according to the level of expertise of the engineers required. Progent's background in these special fields of computer technology enables customers to complete major initiatives economically and on schedule. Progent's project-based remote consulting solutions include:
How Your Brooklyn Company Can Contact Progent's Remote Technical Support Experts
Call Center Expertise
Progent's Help Desk programs for businesses with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Help Desk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that manages all facets of remote Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle challenging issues.
Progent's Help Desk Call Center consulting support can support you in creating an efficient new Help Desk or revamping your existing one, evaluating or enhancing Call Center software to address the unique demands of your company, or adding temporary phone support staff to supplement your existing Help Desk group to handle unusually busy situations such as software migrations, mass upgrades, or rolling out brand new applications.
Progent's Help Desk team of seasoned network experts gives your clients in Brooklyn or anywhere in the state of New York fast assistance from a large support resource with substantial experience providing telephone-based support and remote diagnostics for computer environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk recognition as a major driver of company success, and Progent's goal is to fix instead of simply annotate network issues.
- Applications Services: Education, Programming, and Troubleshooting
Progent's Applications Consulting Group provides online professional consulting expertise and education in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and education for popular Microsoft applications including Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To find out more about Progent's expertise, customization, and training offerings, go to Progent's Business Application Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new implementation of System Center 2016, expand or optimize an existing one, migrate smoothly from a prior release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers companies in Brooklyn, or anywhere in the state of New York, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM to accommodate your environment so your network maintenance is proactive and automated. By exposing looming trouble spots before they result in downtime, proactive monitoring can avoid stressful and expensive service breakdowns. Progent can also provide help with system monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or systems based on a mix of operating systems.
To contact Progent about urgent online help with Windows, macOS and OS X, or Linux networks, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or visit Contact Progent.
For businesses and startups in Brooklyn or anywhere in the state of New York, Progent's online computer support engineers are ready to deliver expert and cost-effective system support the instant your company has to have it. More than a decade of delivering online tech support has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to fine tune online access technology to solve IT problems rapidly while avoiding the cost and lost time that comes with on-premises support calls.
Even if your Brooklyn organization has a regular freelance support technician or employs a full time IT staff that can deal with common network problems, Progentís Microsoft certified engineers can still provide an easy and seamless virtual expansion of your local resources for situations when your usual service personnel either don't have the time or the expertise to fix unexpected network crises or especially complex integration projects.
Features of Progent's Remote Computer Support for Brooklyn
Progent's phone help, Internet-based repair, system security expertise, and network administration services give offices in Brooklyn or throughout the state of New York the greatest leverage for your IT budget. Whether you need one-time telephone help and remote network repair or ongoing Help Desk support and system administration, Progent's professionals can provide your office enterprise-level IT support while permitting you to avoid the cost and hassle of running a full-service internal IT organization. Highlights of Progent's National Remote Support program include:
- Fast Telephone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can deliver immediate and economical expertise to companies in Brooklyn and is also ideal for customers in geographic areas of New York that have a limited supply of technicians with in-depth experience supporting Microsoft's latest line of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Partner consulting firm, Progent has the advantage of a wide selection of Microsoft support tools, service databases, and continuing training.
- Per Minute Billing to Minimize Costs
Progent provides remote help on a by-the-minute basis, so you pay only for the services you use. Progent asks for no minimum fee for online service and requires no ongoing subscription fee for support services provided during regular business hours. This keeps you from facing big invoices for routine fixes.
- Availability of Cisco Certified Network Infrastructure Specialists
Progent's registered experts for Cisco can provide help from authorized professionals with skill in designing, deploying, and managing networking solutions based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to help you build high-speed, high-availability, and protected connectivity for local and remote networking.
- Application Experts Group
Progent's basic support services include system integration, MS Exchange Server consulting, corporate security design, and Co-managed Help Desk services. Progent's Application Experts Team can provide in-depth consulting expertise for critical application areas. Support available from the Application Experts staff includes:
Dynamics GP Support and Programming
Microsoft Office Project and Project Online Support
Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Training
Power BI Solutions
UNIX, Linux and Solaris Integration
MS SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Development, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle Database Administration and Application Development
MySQL Management Support and Software Design
Apple Macintosh Integration
Amazon Marketplace Web Service (Amazon MWS) Application Development
By offering a full service one-stop source for network generalists and specialists, Progent can tailor timely, inexpensive, and thorough information technology solutions that fit the unique requirements of your company.
- Sophisticated Online Access Tools
Protected remote access allows Progent's support experts to observe precisely what your customers see. This makes it possible to find fast solutions to issues that could otherwise require a costly personal service call. Effective remote access software and experienced technicians combine to enable Progent to resolve most network issues quickly and affordably. Progent is an industry leader in offsite troubleshooting and remote system monitoring.
- Support for Leading VPN Products
Progent supports secure VPN connectivity for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to repair your system remotely without weakening network security.
- 24-hour Service for High Network Uptime
For companies with vital applications, Progent offers optional 24x7 remote support services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager, this service can help ensure high network availability.
- Help Desk Services
Progent's Help Desk support services are intended specifically for budget-constrained offices whose clients need immediate recourse to a Help Desk Call Center with expert telephone support and full escalation ability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, range of IT background, refined support software, and familiarity with enterprise networking allow companies to escape the pitfalls of exclusive dependence on smaller consulting firms, independent freelance consultants, or over-stretched internal IT help.
Progent adds value by providing:
How Does Our Company Begin Getting Remote Computer Help from Progent?
- Certified Expertise in Microsoft's Entire Family of Server Platforms
Progent can provide in-depth expertise for Microsoftís powerful server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration support, Windows Server 2008 R2 expertise, Windows Server 2003 upgrades, Microsoft Exchange 2019 Server integration, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting, Exchange 2010 Server support, Exchange 2007 Server and Exchange 2003 Server migration, plus Microsoft SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for remote support and on-premises visits by the minute. As a result, you are invoiced just for received support. Progent does not demand a more expensive rate for after-hours or priority service, and within California or in areas where Progent offers in-person service, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no minimum fee and asks no retainer for support services provided during normal business hours. Many support firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast solutions so you will not be forced to permit minor problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to deal with technical issues that are within their scope, Progent is able to focus on offering high-value services where Progent has little competition. Companies who utilize familiar independent consultants or who maintain internal IT personnel benefit when Progent transfers knowledge about new technology and tested methodologies to make their IT environments more robust, secure, and productive.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting firms to offer 24x7 system tracking services powered by MS Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory instead of reactive. By revealing possible issues before they result in downtime, system monitoring can keep your IT network from painful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.