Fast Online Technical Support for Brooklyn New York Information Networks
Immediate Online Technical Support for Brooklyn NetworksFor organizations in Brooklyn New York, Progent offers online support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have provided remote support to companies in all 50 states in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE engineers to handle challenging networking problems, plus the services of CISA and CISSP-accredited cybersecurity experts to help with high-level security design and troubleshooting jobs.

Progent's online support experts offer excellent value because they have the practical experience and have access to the advanced technology needed to solve the majority of network issues quickly. This lowers immediate expenses because solutions require minimal billable minutes. Online support also avoids the expense of dispatching a consultant to your site. Your company saves additionally in indirect expenses by reducing or avoiding network outages and associated costs stemming from business discontinuity, upset customers and vendors, idle workers, and distracted executives. Progent's extensive online technical support expertise is especially helpful for businesses that depend on public clouds for critical network infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an option.

Progent's billing policy for remote help is designed to leverage your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are billed just for the support that you receive. Unlike typical remote service firms, Progent imposes no service activation fee or minimum job duration. Progent's per-minute billing unit and clean model for pricing eliminate scenarios where speedy. minor solutions somehow turn into major invoices. Progent's penchant for handling technical issues efficiently means your business spends less cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned a set of optimized technologies and field-tested methodologies which ensure the maximum level of efficiency for remote help and troubleshooting for information networks of any size. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the experts of Progent's Technical Response Center to connect to your computer system remotely without compromising corporate security.

Progent's powerful customer support reporting system keeps comprehensive documentation for all service that Progent's customers have been provided. Progent's staff consultants have the benefit of the records of support provided to every Progent customer by any engineer. This archive of problems and fixes is stored as an easily accessible proprietary database that allows Progent's online support engineers to communicate their experiences with the whole team to make sure that the quality of Progent's technical support grows daily. Progent's extensive list of accreditations and working relationships with major technology companies such as Cisco and Microsoft make available additional extensive technical support knowledge bases and allow quick access to vendors' internal product engineers with the result that Progent's online service experts can arrive at the most efficient resolutions quickly.

Remote services available from Progent to companies in Brooklyn New York include:

Progent's ProSight Fixed-price IT Services for Small and Medium Size Organizations
Progent offers a family of affordable, flat-rate managed services intended to allow small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by many of the world's leading corporations. The ProSight portfolio of outsourced network management services addresses all key aspects of information technology including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior analysis technology to guard endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily evade traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to automate the complete threat lifecycle including filtering, infiltration detection, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies packaged within one agent managed from a unified console. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you demonstrate compliance with government and industry information protection regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with leading backup product vendors to produce ProSight Data Protection Services (DPS), a family of offerings that deliver backup-as-a-service. ProSight DPS products manage and track your backup operations and allow non-disruptive backup and rapid recovery of vital files, applications, system images, and VMs. ProSight DPS helps you protect against data loss resulting from equipment breakdown, natural disasters, fire, malware like ransomware, human error, ill-intentioned employees, or software bugs. Managed services in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these fully managed backup services are best suited for your network.

  • Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management provide organizations of any size a versatile and cost-effective solution for assessing, validating, scheduling, applying, and documenting updates to your ever-evolving IT system. In addition to maximizing the protection and reliability of your computer environment, Progent's software/firmware update management services free up time for your in-house IT staff to concentrate on more strategic initiatives and activities that derive the highest business value from your network. Find out more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication. Duo supports single-tap identity verification with iOS, Android, and other personal devices. Using Duo 2FA, whenever you log into a protected online account and enter your password you are asked to confirm your identity on a device that only you have and that uses a separate network channel. A broad selection of out-of-band devices can be utilized as this second form of authentication including an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You can designate several verification devices. To learn more about Duo identity authentication services, go to Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of in-depth management reporting utilities designed to work with the industry's top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like inconsistent support follow-through or machines with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security vendors to provide centralized control and world-class protection for all your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper level of inspection for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, enhance and debug their connectivity hardware like routers, firewalls, and access points plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating appliances that need important software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so all potential problems can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management. Benefits can include lower-cost management, better compliance with information security regulations, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's ability to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient security and backup system that aligns with your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent offers the skills of world-class remote consulting professionals for contract information technology programs. Billing charges for longer-term development or consulting tasks are determined according to the level of expertise of the consultants involved. Progent's experience with these important areas of information technology allows customers to execute major projects economically and on time. Progent's special online consulting services include:

  • Help Desk Call Center Services
    Progent's Call Center support programs for businesses with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all aspects of online desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides help desk services at a significant discount from Progent's regular desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent's Help Desk Co-management services make it possible for your business to split the load for Help Desk services transparently between your IT team and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution based on the top professional services automation (PSA) platform for handling service requests, ticketing, accountability, progress tracking, and reporting.

    Progent's Call Center staff of experienced network consultants provides your workers in Brooklyn New York rapid access to an effective support resource with extensive background offering phone consulting and online diagnostics for computer environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Call Center perception as a major driver of business performance, and Progent's target is to resolve instead of just track IT problems.

  • Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts staff provides phone-based advanced consulting support and education in specific application fields such as ERP, MRP, accounting system customization, and CRM. Progent also can provide consulting expertise, programming, and training for popular Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. To learn more about Progent's expertise, customization, and education offerings, see Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants can provide world-class online and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new deployment of System Center2, extend or optimize your current one, upgrade smoothly from a previous version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver companies in Brooklyn New York remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can configure SCOM to suit your environment so your IT support is proactive and automated. By exposing looming trouble spots before they expand into downtime, remote monitoring can ward off inconvenient and expensive service breakdowns. Progent can also assist with system monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or environments powered by a combination of platforms.
How Your Brooklyn Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency phone-based help with Microsoft, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or visit Contact Progent. For organizations and startups in Brooklyn New York, Progent's phone-based computer support specialists are ready to provide professional and economical system support whenever your business needs it. More than two decades of delivering remote repair services has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote access technology to fix network problems rapidly while eliminating the cost and lost time associated with on-site service calls.

Even if your Brooklyn office works with a local freelance support technician or maintains a full time IT staff that can deal with day-to-day network issues, Progent's Microsoft and Cisco certified engineers are available to offer an easy and transparent remote extension of your local resources for situations when your regular service personnel either lack the bandwidth or the experience to solve sudden system crises or especially complicated integration problems.

Benefits of Progent's Network Help for Businesses in Brooklyn New York
Progent's remote technical help services allow your Brooklyn company to realize the advantages of timely, expert IT support without the cost of maintaining a full-time IT organization. Your network will acquire added strategic worth by being increasingly reliable, efficient, and secure. Benefits to your company include:

  • Convenient remote expansion of your on-site IT resources
    For most offices in Brooklyn New York, nearby network service providers, whether represented by outside consultants or an internal IT staff, can deal with typical technical issues. On the other hand, major troubles may spring up when local resources are overstretched or absent, and some problems may stem from technology that is beyond the scope of your onsite support personnel. In these cases, Progent's online support experts give you an easy, fast, and economical way to supplement your regular help and to convey useful knowledge to increase your capability to deal with downstream issues in-house.

  • Reduced Reliance on Freelance Service Providers
    For IT support, smaller organizations often rely on individual freelance consultants. Although independent service people carry smaller internal costs than big support companies and can often charge lower rates, they are sometimes overextended, making it hard to respond quickly to urgent situations. If an independent service provider is occupied with another client, ill, on a trip, or in class, the lack of reserve help may force your company to wait for assistance during an emergency. As your network expands, system unavailability and problems with critical applications are more expensive. The budget you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent provides a dependable source of backup support experts to make sure your IT system stays up and running.

  • Build a Solid Basis for Seamless Expansion
    Organizations often begin with an IT system implemented on a modest budget. Lacking a strong infrastructure, band-aid repairs often get piled on top of a weak foundation. When a company grows, reliability and scalability issues can impede the productivity of the business. Such poorly designed systems need proper analysis, intelligent strategic planning, and extensive technical expertise to upgrade to a system infrastructure able to deliver the solid foundation to meet critical business demands and facilitate downstream expansion.

  • Work with Solution Providers Rather Than Technology Vendors
    Smaller offices need advice and technical education to negotiate an ever more complicated maze of product alternatives available for accelerating business success and enhancing efficiency. They do not need a computer consultant who is motivated to earn a commission on a specific vendor's technology. Network support and product selling can lead to a scenario where the proposed solution is built around a profitable technology rather than the true requirements of a client. Progent avoids these conflicts by selling only services rather than products. This allows Progent to align IT expertise with the real interests of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of IT expertise, refined support tools, and familiarity with corporate IT allow businesses to avoid the limitations associated with excessive reliance on smaller consulting firms, independent freelance service providers, or over-stretched in-house resources.

Progent adds value by providing:

How Does Our Company Begin Receiving Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.

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