Fast and Affordable Online Technical Support for Brooklyn New York Computer Systems
For organizations located in Brooklyn New York, Progent offers online help for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have delivered online support to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE engineers to help with complex infrastructure issues, as well as the assistance of CISA and CISSP-certified security experts to help with high-level security design and troubleshooting issues.
Progent's remote technical support engineers provide excellent leverage because they possess the real-world experience and are equipped with the sophisticated tools necessary to solve the majority of information system issues rapidly. This lowers immediate costs since solutions accumulate minimal chargeable minutes. Remote help also avoids the expense of dispatching an engineer to your location. Your company benefits even more with incidental expenses by reducing or eliminating network downtime and related costs due to business disruption, upset customers and vendors, unproductive workers, and distracted executives. Progent's advanced online technical support experience is especially valuable for organizations that depend on public clouds for critical infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an alternative.
Progent's billing model for remote support is structured to stretch your network support investment. Progent bills per minute for phone consulting, so you are invoiced only for the services that you receive. Unlike many online service companies, Progent imposes no initialization surcharge or minimum job duration. Progent's per-minute granularity and clean model for billing eliminate situations where fast solutions manage to end up as large invoices. Progent's penchant for handling technical issues efficiently means your business spends less money.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered a set of customized technologies and field-proven processes that permit the highest level of efficiency for remote consulting and troubleshooting for information networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the experts of Progent's Technical Response Center to communicate with your environment remotely without breaching corporate security.
Progent's advanced service reporting system keeps extensive records describing all service that Progent's customers have been provided. Progent's team engineers have the benefit of the history of support delivered to each Progent customer by any engineer. This archive of anomalies and repairs is organized as a quickly searchable proprietary knowledge base that enables Progent's online support professionals to share their experiences company-wide to ensure that the value of Progent's support services grows over time. Progent's advanced certifications and working associations with important vendors including Cisco and Microsoft open up other massive technical databases and allow fast access to manufacturers' internal engineering staff with the result that Progent's online consulting specialists are able to determine the most efficient resolutions in the least time.
Online support offered by Progent to businesses in Brooklyn New York include:
Authorized Microsoft Windows Support
Progent's Microsoft-premier remote service professionals can provide network problem solving and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can help your company with a broad variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint 2019 planning and deployment, SharePoint 2016 migration support, Microsoft Teams consulting, Microsoft Skype for Business Server planning and deployment support, Lync Server integration, and Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide range of affordable desktop support services to assist your company to deploy, configure, repair, and administer workstations and notebooks powered by Microsoft Windows. Progent's PC desktop support services cover areas such as offering Microsoft Windows 10 integration assistance plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to streamline the management of your PCs along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the premier accreditation for networking consultants, and certifies an individual's technical skills at the master level. Cisco-qualified CCIEs know how to handle even the most challenging challenges encountered in network design, installation, management, protection, and repair. CCIEs operate with the highest priority with Cisco's in-house product support engineers in analyzing problems with IOS Software network management tools and coming up with alternate approaches or identifying software patches. Cisco CCIEs offer excellent value because their broad experience permits them to resolve problems rapidly. In common cases, less experienced service providers can struggle for hours or days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE support experts can tie into your computer system via advanced on-line support technology to perform fast, secure, and economical diagnosis and repair.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services
Progent's CCIEs offer assistance with the complete line of Cisco's market leading family of connectivity devices by offering consulting services that include:
CISSP, ISSAP, and CISM Premier System Security Professionals
Progent's qualified CISM and CISSP security and compliance consultants offer a variety of security services to strengthen the immunity of your Windows, macOS and OS X, Linux environment against assaults or help your company to recuperate rapidly following a damaging breach. Security support services offered by Progent include: in depth data security assessment using utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Hydra; rapid cleanup after malicious attacks; integrating firewalls; designing secure mechanisms for off-site and mobile communication; securing your messaging infrastructure against spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers advanced online consulting services to help companies of any size integrate their networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to design and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid network models that utilize physical resources as well as public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud integration services such as Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of background providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a consistent process for recovering applications and services rapidly following a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, upgrades and fixes and can generate audit reports to confirm complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist your organization to design, deploy, test and maintain a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that provide high availability, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to create a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high degree of automation independent of the physical components making up the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide phone-based support services to address a wide range of computer technologies such as system infrastructure, messaging systems, system and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and easy management in environments that include Linux and Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also assist with transitioning from older applications to Windows or Linux-powered solutions. Progent's team-based approach to resolving network problems enables quick escalation, if necessary, to consultants with appropriate expertise to tackle challenging situations. This expedites repair of urgent problems, reduces network downtime, and lowers support expense.
Important Linux variants for which Progent can provide expert support include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of affordable, flat-rate services intended to allow small and mid-size organizations to utilize the same advanced technology deployed by some of the industry's top corporations. Progent's ProSight series of network monitoring and management services addresses all key facets of information technology such as email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis tools to defend endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which routinely evade legacy signature-matching AV tools. ProSight ASM protects local and cloud resources and offers a unified platform to address the entire malware attack progression including protection, infiltration detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools incorporated within one agent managed from a single console. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your organization's specific needs and that allows you prove compliance with government and industry data security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also help you to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup processes and allows rapid recovery of vital files, applications and virtual machines that have become unavailable or damaged due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide advanced expertise to configure ProSight DPS to to comply with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security companies to provide centralized control and comprehensive protection for all your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a further layer of inspection for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email that stays inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that need critical software patches, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your network operating at peak levels by tracking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management personnel and your assigned Progent consultant so any looming problems can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be moved easily to a different hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect data about your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to obtain an objective evaluation of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your core network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, better compliance with data security requirements, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and higher availability. Learn more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent backup/recovery consultant. The interview is designed to help assess your company's ability to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup/recovery system that meets your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent offers the skills of seasoned online consulting professionals for special IT programs. Progent's rates for longer-term consulting projects are set based on the level of expertise of the engineers assigned. Progent's experience with these special fields of information technology enables clients to execute major initiatives within budget and on time. Progent's project-based remote engineering solutions include:
How Your Brooklyn Company Can Contact Progent's Online Support Experts
Help Desk Expertise
Progent's Help Desk Call Center programs for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, co-managed Help Desk services, and Call Center consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all aspects of remote desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues.
Progent's Call Center consulting services can guide you in establishing an efficient new Call Center or enhancing your existing organization, identifying or enhancing Help Desk Call Center software to address the particular demands of your company, or providing occasional phone support personnel to supplement your internal Help Desk resources to handle high-demand situations such as software migrations, major updates, or rolling out brand new business software.
Progent's Help Desk Call Center staff of experienced information technology experts gives your workers in Brooklyn New York fast communication with a reliable support resource with extensive experience offering phone help and online diagnostics for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk recognition as a key enabler of business efficiency, and Progent's goal is to resolve rather than just report IT problems.
- Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Experts Group offers online and in-depth engineering expertise and education in key business application fields such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, custom development, and education for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information about Progent's consulting, programming, and education services, visit Progent's Applications Experts Services.
- Unified and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of System Center 2016, extend or optimize an existing one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent can deliver companies in Brooklyn New York remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM to accommodate your environment so your network support is proactive and automated. By uncovering potential problems before they grow into downtime, remote monitoring can avoid inconvenient and expensive service failures. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Windows systems, or environments based on multiple operating systems.
To contact Progent about urgent online support with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Online Support, phone 1-800-993-9400, or refer to Contact Progent.
For businesses and new ventures in Brooklyn New York, Progent's phone-based network support engineers can provide professional and affordable system help whenever your organization requires it. More than a decade of offering remote repair services has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to refine online access tools to solve computer problems rapidly while eliminating the expense and lost productivity associated with on-site service calls.
Even if your Brooklyn business works with a regular independent support technician or employs a full time organization that know how to deal with ordinary computer issues, Progentís Microsoft and Cisco certified consultants are available to offer an easy and transparent remote extension of your on-site resources in cases when your usual service personnel either lack the availability or the expertise to resolve sudden system emergencies or particularly challenging integration projects.
Features of Progent's Online Network Services for Brooklyn New York
Progent's online help, remote repair, network security expertise, and network administration services offer businesses in Brooklyn New York unparalleled leverage for your support budget. Whether you need occasional phone help and Internet-based troubleshooting or full-time Help Desk support and system management, Progent's experts can provide your office world class network support while allowing you to avoid the cost and hassle of carrying a large in-house IT organization. Highlights of Progent's National Remote Support services include:
- Fast Phone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to companies in Brooklyn New York and is also ideal for networks in geographic regions that lack technicians with in-depth experience supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Partner support firm, Progent has the use of a broad range of Microsoft support utilities, technical information, and continuing training.
- Per Minute Rates to Reduce Expenses
Progent provides remote support on a per-minute basis, so you are billed only for the services you receive. Progent has no minimum fee for online help and imposes no ongoing subscription fee for support services delivered during normal business hours. This saves you from facing big bills for quick repairs.
- Access to Cisco Network Infrastructure Professionals
Progent's certified experts for Cisco can provide help from on-staff specialists with experience in designing, implementing, and supporting networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build high-speed, reliable, and protected infrastructure for local and remote networking.
- Application Specialists Team
Progent's core consulting offerings consist of system integration, Microsoft Exchange Server consulting, system security design, and shared Help Desk services. Progent's Application Experts group can provide world-class consulting expertise for specific business applications. Help available from the Application Experts Group covers:
Dynamics GP/Great Plains Support and Programming
Microsoft Project Support
Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Expertise
BI Reporting Development and Training
Power BI Consulting Services
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Application Development, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle Database Administration and Application Development
MySQL Management Support and Software Design
Apple Mac Consulting
Amazon MWS Programming
By offering a convenient one-stop source for network generalists and specialists, Progent can deliver timely, cost-effective, and thorough IT solutions that address the unique requirements of your business.
- Sophisticated Online Connectivity Software
Secure remote access permits Progent's support experts to observe exactly what your users see. This makes it easier to find fast solutions to issues that could otherwise demand an expensive personal visit. Cutting-edge remote connectivity software and experienced technicians combine to allow Progent to repair most network issues rapidly and economically. Progent is an industry leader in online troubleshooting and automated system monitoring.
- Support for Mainstream VPN Gateways
Progent supports secure VPN access for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity allows the engineers at Progent's Technical Response Center to access your system remotely without compromising network security.
- 24x7 Support for Maximum Network Availability
For businesses with line-of-business applications, Progent offers optional 24x7 online support services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager, this service can help ensure high network uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are designed especially for budget-constrained companies whose clients require immediate access to a Help Desk service with effective phone support and complete escalation ability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of IT background, refined support software, and familiarity with corporate IT enable businesses to escape the limitations of excessive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched internal resources.
Progent stands out by offering:
How Does My Business Begin Getting Online Computer Support from Progent?
- In-depth Expertise in Microsoft's Complete Range of Servers
Progent offers world-class support for Microsoftís powerful server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment support services, Microsoft Windows Server 2008 upgrades, Windows 2003 maintenance, MS Exchange 2019 deployment, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for phone service and in-person visits by the minute. Consequently, you are charged only for received services. Progent does not demand a more expensive rate for after-hours or priority service, and inside California or in regions where Progent provides on-premises service, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent applies no service activation fee and asks no retainer for support services provided during normal working hours. Many service firms demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids big invoices for fast solutions so you won't be tempted to allow less critical problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has created a sophisticated support reporting system that records and formats detailed documentation for all billed support activities. Unlike many independent consultants or local support organizations who offer minimal documentation or specifics of services performed, each service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the service documentation transmitted by each staff member to every client. The practice of detailing and organizing service records allows more effective service and eliminates a slew of common problems such as when a service customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the few support firms to provide round-the-clock network tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network support to be proactive rather than reactive. By anticipating possible problems before they result in downtime, network monitoring can save your IT network from stressful and expensive service disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.