Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to work its way through a network. For this reason, ransomware assaults are commonly unleashed on weekends and late at night, when IT personnel are likely to take longer to become aware of a break-in and are less able to mount a rapid and forceful defense. The more lateral progress ransomware is able to achieve within a target's system, the more time it will require to recover core operations and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to help you to carry out the time-critical first phase in mitigating a ransomware assault by stopping the bleeding. Progent's online ransomware engineers can help businesses in the Brooklyn metro area to identify and quarantine infected servers and endpoints and guard undamaged resources from being penetrated.

If your network has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in Brooklyn
Modern strains of ransomware such as Ryuk, Maze, DopplePaymer, and Nephilim encrypt online files and invade any accessible system restores and backups. Files synchronized to the cloud can also be corrupted. For a vulnerable network, this can make automated restoration almost impossible and effectively sets the datacenter back to the beginning. So-called Threat Actors (TAs), the hackers behind a ransomware attack, insist on a settlement payment in exchange for the decryptors required to recover encrypted files. Ransomware attacks also attempt to exfiltrate information and TAs demand an extra payment in exchange for not publishing this data on the dark web. Even if you can rollback your network to an acceptable date in time, exfiltration can pose a big problem depending on the sensitivity of the downloaded data.

The restoration process subsequent to ransomware penetration involves several distinct phases, the majority of which can be performed concurrently if the response team has a sufficient number of people with the required experience.

  • Quarantine: This time-critical initial step requires arresting the lateral spread of the attack across your network. The more time a ransomware assault is allowed to go unchecked, the more complex and more expensive the recovery effort. Recognizing this, Progent maintains a 24x7 Ransomware Hotline staffed by seasoned ransomware recovery engineers. Quarantine processes consist of cutting off affected endpoint devices from the rest of network to restrict the contagion, documenting the environment, and protecting entry points.
  • System continuity: This covers bringing back the IT system to a basic acceptable degree of capability with the least delay. This effort is typically the highest priority for the victims of the ransomware attack, who often see it as an existential issue for their business. This activity also requires the broadest array of technical skills that cover domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and mobile phones, databases, productivity and line-of-business apps, network architecture, and safe endpoint access management. Progent's recovery experts use advanced workgroup platforms to coordinate the multi-faceted restoration process. Progent understands the importance of working rapidly, continuously, and in concert with a customer's managers and IT group to prioritize activity and to get essential resources on line again as fast as possible.
  • Data restoration: The work necessary to restore files impacted by a ransomware assault depends on the condition of the systems, how many files are affected, and what recovery methods are needed. Ransomware assaults can take down pivotal databases which, if not carefully shut down, might need to be rebuilt from scratch. This can include DNS and Active Directory databases. Exchange and Microsoft SQL Server rely on AD, and many manufacturing and other mission-critical platforms are powered by SQL Server. Often some detective work may be required to find undamaged data. For example, non-encrypted OST files (Outlook Email Offline Folder Files) may have survived on employees' PCs and laptops that were off line during the ransomware attack. Progent's ProSight Data Protection Services utilize Altaro VM Backup tools to protect against ransomware attacks via Immutable Cloud Storage. This produces tamper-proof data that cannot be modified by any user including root users.
  • Deploying modern AV/ransomware defense: Progent's Active Security Monitoring incorporates SentinelOne's behavioral analysis technology to give small and mid-sized companies the benefits of the identical AV tools implemented by some of the world's largest enterprises such as Walmart, Citi, and Salesforce. By delivering real-time malware blocking, identification, mitigation, recovery and forensics in a single integrated platform, Progent's ProSight Active Security Monitoring lowers TCO, streamlines administration, and expedites resumption of operations. SentinelOne's next-generation endpoint protection engine built into in Progent's ProSight Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Learn about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent has experience negotiating ransom settlements with threat actors. This requires working closely with the ransomware victim and the insurance carrier, if any. Services consist of determining the kind of ransomware used in the assault; identifying and establishing communications the hacker persona; testing decryption capabilities; budgeting a settlement amount with the victim and the insurance provider; establishing a settlement and schedule with the TA; checking compliance with anti-money laundering sanctions; overseeing the crypto-currency transfer to the TA; receiving, learning, and operating the decryptor tool; troubleshooting failed files; creating a clean environment; mapping and connecting drives to reflect precisely their pre-encryption condition; and reprovisioning physical and virtual devices and services.
  • Forensic analysis: This process involves uncovering the ransomware attack's progress across the targeted network from beginning to end. This history of how a ransomware assault progressed through the network helps your IT staff to assess the impact and uncovers weaknesses in security policies or work habits that should be corrected to avoid later break-ins. Forensics involves the examination of all logs, registry, GPO, AD, DNS servers, routers, firewalls, schedulers, and basic Windows systems to check for anomalies. Forensic analysis is commonly assigned a top priority by the cyber insurance provider. Because forensic analysis can take time, it is vital that other key recovery processes such as business continuity are performed concurrently. Progent maintains a large roster of information technology and security experts with the knowledge and experience needed to carry out activities for containment, business continuity, and data recovery without disrupting forensic analysis.
Progent's Qualifications
Progent has provided online and onsite network services across the United States for over two decades and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's team of SMEs includes professionals who have earned high-level certifications in foundation technologies including Cisco networking, VMware, and major Linux distros. Progent's cybersecurity consultants have earned industry-recognized certifications including CISM, CISSP-ISSAP, GIAC, and CMMC 2.0. (See certifications earned by Progent consultants). Progent also offers top-tier support in financial and ERP application software. This broad array of expertise allows Progent to salvage and consolidate the undamaged parts of your network after a ransomware attack and reconstruct them quickly into a functioning network. Progent has collaborated with top cyber insurance carriers including Chubb to assist businesses clean up after ransomware attacks.

Contact Progent for Ransomware System Recovery Expertise in Brooklyn
For ransomware system recovery consulting in the Brooklyn metro area, call Progent at 800-462-8800 or see Contact Progent.



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