Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to steal its way through a target network. Because of this, ransomware attacks are commonly launched on weekends and late at night, when support staff are likely to be slower to become aware of a penetration and are less able to organize a rapid and coordinated defense. The more lateral movement ransomware can manage within a victim's system, the longer it will require to restore core operations and scrambled files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to guide you to carry out the urgent first step in mitigating a ransomware attack by stopping the bleeding. Progent's remote ransomware expert can assist organizations in the Brooklyn metro area to identify and quarantine breached devices and protect undamaged assets from being penetrated.

If your system has been penetrated by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Offered in Brooklyn
Current strains of crypto-ransomware like Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online data and invade any available backups. Data synched to the cloud can also be corrupted. For a vulnerable network, this can make automated restoration nearly impossible and effectively sets the datacenter back to square one. So-called Threat Actors, the cybercriminals responsible for ransomware attack, insist on a ransom payment for the decryption tools needed to unlock scrambled data. Ransomware attacks also attempt to steal (or "exfiltrate") information and hackers require an extra payment in exchange for not publishing this information or selling it. Even if you can rollback your network to an acceptable date in time, exfiltration can pose a big issue according to the sensitivity of the stolen data.

The recovery process after a ransomware penetration has a number of distinct stages, most of which can proceed in parallel if the recovery workgroup has a sufficient number of members with the necessary skill sets.

  • Quarantine: This urgent initial response involves blocking the sideways progress of ransomware across your network. The longer a ransomware assault is allowed to go unrestricted, the longer and more expensive the recovery effort. Because of this, Progent maintains a 24x7 Ransomware Hotline monitored by seasoned ransomware response experts. Containment activities include isolating infected endpoint devices from the network to restrict the spread, documenting the IT system, and protecting entry points.
  • Operational continuity: This involves bringing back the IT system to a basic useful level of functionality with the shortest possible downtime. This effort is usually the highest priority for the victims of the ransomware assault, who often see it as a life-or-death issue for their company. This activity also requires the widest array of IT abilities that cover domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and smart phones, databases, office and mission-critical apps, network architecture, and secure remote access management. Progent's recovery team uses advanced workgroup platforms to organize the multi-faceted restoration effort. Progent appreciates the urgency of working quickly, tirelessly, and in concert with a client's managers and network support group to prioritize tasks and to put vital services back online as quickly as feasible.
  • Data restoration: The effort required to recover data impacted by a ransomware attack varies according to the condition of the systems, the number of files that are encrypted, and which recovery methods are required. Ransomware assaults can destroy pivotal databases which, if not carefully closed, may need to be reconstructed from the beginning. This can apply to DNS and Active Directory (AD) databases. Microsoft Exchange and Microsoft SQL Server depend on AD, and many manufacturing and other business-critical applications depend on Microsoft SQL Server. Often some detective work may be needed to locate clean data. For example, non-encrypted OST files may exist on staff desktop computers and laptops that were off line during the assault.
  • Implementing modern antivirus/ransomware defense: Progent's ProSight ASM offers small and medium-sized businesses the advantages of the same anti-virus technology implemented by some of the world's biggest corporations such as Walmart, Visa, and Salesforce. By providing in-line malware blocking, detection, mitigation, restoration and analysis in one integrated platform, Progent's ASM reduces total cost of ownership, simplifies administration, and expedites operational continuity. The next-generation endpoint protection (NGEP) built into in Progent's ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Learn about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
  • Negotiation with the threat actor (TA): Progent is experienced in negotiating settlements with hackers. This calls for working closely with the victim and the insurance carrier, if there is one. Services consist of determining the type of ransomware used in the attack; identifying and making contact with the hacker; testing decryption tool; deciding on a settlement with the ransomware victim and the insurance provider; negotiating a settlement and timeline with the hacker; checking compliance with anti-money laundering (AML) sanctions; overseeing the crypto-currency transfer to the hacker; acquiring, learning, and using the decryptor utility; troubleshooting decryption problems; creating a clean environment; mapping and reconnecting datastores to reflect precisely their pre-encryption condition; and restoring computers and services.
  • Forensic analysis: This process involves learning the ransomware assault's storyline across the network from beginning to end. This audit trail of the way a ransomware attack progressed within the network assists your IT staff to assess the impact and brings to light shortcomings in policies or processes that should be corrected to prevent future breaches. Forensics involves the review of all logs, registry, GPO, Active Directory (AD), DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to look for anomalies. Forensics is typically assigned a top priority by the insurance provider. Since forensic analysis can be time consuming, it is essential that other key recovery processes like business resumption are pursued concurrently. Progent maintains an extensive roster of IT and cybersecurity experts with the knowledge and experience needed to perform activities for containment, business resumption, and data restoration without interfering with forensics.
Progent's Background
Progent has provided online and onsite IT services across the United States for over 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts includes professionals who have earned high-level certifications in foundation technologies such as Cisco networking, VMware virtualization, and major Linux distros. Progent's cybersecurity consultants have earned prestigious certifications including CISM, CISSP-ISSAP, and GIAC. (Refer to Progent's certifications). Progent also offers guidance in financial management and ERP application software. This scope of skills allows Progent to identify and consolidate the undamaged pieces of your network following a ransomware intrusion and rebuild them quickly into a viable network. Progent has worked with top cyber insurance providers like Chubb to assist organizations recover from ransomware assaults.

Contact Progent for Ransomware Recovery Services in Brooklyn
For ransomware system recovery expertise in the Brooklyn metro area, call Progent at 800-462-8800 or see Contact Progent.

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