Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to work its way through a network. For this reason, ransomware assaults are typically launched on weekends and at night, when support staff may take longer to recognize a break-in and are less able to mount a quick and forceful response. The more lateral progress ransomware can achieve within a target's network, the more time it takes to restore basic operations and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to assist you to complete the time-critical first step in responding to a ransomware assault by putting out the fire. Progent's remote ransomware engineer can help businesses in the Brooklyn area to identify and isolate breached servers and endpoints and guard undamaged resources from being penetrated.

If your system has been penetrated by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in Brooklyn
Modern strains of ransomware like Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online data and infiltrate any accessible backups. Files synched to the cloud can also be corrupted. For a poorly defended network, this can make system recovery nearly impossible and basically throws the datacenter back to the beginning. So-called Threat Actors, the cybercriminals responsible for ransomware attack, insist on a settlement payment in exchange for the decryption tools needed to recover scrambled files. Ransomware attacks also try to steal (or "exfiltrate") information and hackers require an extra ransom in exchange for not posting this data on the dark web. Even if you can restore your system to an acceptable point in time, exfiltration can be a major problem depending on the sensitivity of the stolen data.

The recovery work after a ransomware penetration has several distinct stages, the majority of which can be performed in parallel if the recovery team has a sufficient number of members with the necessary skill sets.

  • Containment: This urgent initial step involves blocking the lateral spread of ransomware across your network. The more time a ransomware attack is permitted to run unrestricted, the more complex and more costly the restoration process. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline staffed by seasoned ransomware response engineers. Containment activities consist of cutting off affected endpoints from the network to block the spread, documenting the IT system, and securing entry points.
  • System continuity: This involves restoring the network to a basic useful degree of capability with the shortest possible downtime. This effort is typically the highest priority for the targets of the ransomware assault, who often perceive it to be a life-or-death issue for their company. This project also requires the widest array of technical skills that span domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and smart phones, databases, productivity and mission-critical apps, network architecture, and safe remote access. Progent's recovery team uses state-of-the-art workgroup platforms to coordinate the complex recovery process. Progent understands the urgency of working rapidly, tirelessly, and in concert with a customer's managers and network support staff to prioritize activity and to put essential services on line again as fast as feasible.
  • Data recovery: The work required to recover data damaged by a ransomware attack varies according to the state of the systems, the number of files that are encrypted, and which restore methods are needed. Ransomware assaults can destroy pivotal databases which, if not carefully shut down, may have to be reconstructed from the beginning. This can include DNS and Active Directory (AD) databases. Microsoft Exchange and Microsoft SQL Server rely on AD, and many financial and other mission-critical applications are powered by Microsoft SQL Server. Some detective work could be needed to find clean data. For example, undamaged Outlook Email Offline Folder Files may exist on staff desktop computers and laptops that were off line at the time of the attack.
  • Setting up advanced AV/ransomware defense: Progent's Active Security Monitoring gives small and mid-sized businesses the advantages of the identical anti-virus tools implemented by some of the world's largest enterprises including Netflix, Citi, and NASDAQ. By delivering in-line malware filtering, identification, mitigation, repair and forensics in a single integrated platform, Progent's ProSight ASM cuts total cost of ownership, streamlines management, and expedites operational continuity. The next-generation endpoint protection (NGEP) incorporated in Progent's Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Read about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
  • Negotiation with the hacker Progent is experienced in negotiating ransom settlements with hackers. This requires working closely with the victim and the insurance carrier, if any. Activities consist of establishing the kind of ransomware involved in the attack; identifying and establishing communications the hacker persona; testing decryption capabilities; deciding on a settlement amount with the ransomware victim and the insurance carrier; establishing a settlement amount and schedule with the hacker; confirming adherence to anti-money laundering sanctions; overseeing the crypto-currency transfer to the hacker; acquiring, reviewing, and using the decryptor tool; debugging failed files; creating a clean environment; mapping and connecting drives to reflect exactly their pre-attack condition; and restoring computers and services.
  • Forensic analysis: This activity involves uncovering the ransomware attack's progress throughout the network from beginning to end. This audit trail of the way a ransomware attack progressed through the network assists your IT staff to evaluate the impact and brings to light shortcomings in security policies or work habits that should be corrected to avoid future break-ins. Forensics entails the examination of all logs, registry, Group Policy Object (GPO), Active Directory, DNS servers, routers, firewalls, schedulers, and basic Windows systems to detect changes. Forensic analysis is typically assigned a high priority by the cyber insurance provider. Because forensics can take time, it is critical that other key recovery processes such as operational continuity are pursued in parallel. Progent has an extensive team of IT and security experts with the skills needed to carry out the work of containment, business continuity, and data restoration without interfering with forensic analysis.
Progent's Background
Progent has delivered remote and on-premises network services across the United States for more than two decades and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts includes consultants who have earned advanced certifications in foundation technologies including Cisco networking, VMware, and major distributions of Linux. Progent's data security consultants have earned internationally recognized certifications including CISM, CISSP, and CRISC. (See Progent's certifications). Progent also has top-tier support in financial and ERP software. This scope of expertise gives Progent the ability to salvage and integrate the surviving pieces of your information system after a ransomware intrusion and reconstruct them quickly into an operational network. Progent has collaborated with top cyber insurance carriers like Chubb to help businesses clean up after ransomware attacks.

Contact Progent for Ransomware System Restoration Consulting Services in Brooklyn
For ransomware recovery consulting in the Brooklyn area, phone Progent at 800-462-8800 or visit Contact Progent.

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