Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to steal its way through a target network. Because of this, ransomware attacks are commonly launched on weekends and at night, when IT staff may take longer to become aware of a penetration and are least able to organize a rapid and coordinated defense. The more lateral movement ransomware is able to manage inside a target's system, the more time it will require to restore basic operations and scrambled files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to help you to carry out the time-critical first step in mitigating a ransomware assault by putting out the fire. Progent's remote ransomware engineers can assist businesses in the Brooklyn area to identify and isolate infected devices and protect clean resources from being compromised.

If your system has been penetrated by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in Brooklyn
Current strains of ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online files and attack any accessible system restores. Files synchronized to the cloud can also be impacted. For a vulnerable network, this can make automated recovery nearly impossible and effectively throws the IT system back to square one. Threat Actors (TAs), the hackers behind a ransomware attack, demand a settlement fee for the decryptors needed to unlock scrambled data. Ransomware attacks also try to steal (or "exfiltrate") information and TAs demand an additional ransom in exchange for not posting this information on the dark web. Even if you can rollback your network to a tolerable point in time, exfiltration can be a big problem according to the nature of the stolen information.

The recovery work after a ransomware breach has several distinct stages, most of which can be performed in parallel if the recovery workgroup has a sufficient number of people with the necessary experience.

  • Containment: This time-critical initial response involves arresting the sideways progress of the attack across your IT system. The more time a ransomware assault is permitted to go unchecked, the longer and more costly the restoration process. Recognizing this, Progent maintains a 24x7 Ransomware Hotline monitored by veteran ransomware recovery experts. Quarantine activities consist of cutting off infected endpoint devices from the network to minimize the contagion, documenting the environment, and protecting entry points.
  • System continuity: This covers restoring the network to a minimal acceptable level of capability with the least downtime. This effort is usually the highest priority for the victims of the ransomware assault, who often see it as an existential issue for their company. This activity also requires the broadest range of IT skills that span domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and smart phones, databases, office and mission-critical apps, network architecture, and secure remote access. Progent's recovery experts use state-of-the-art collaboration platforms to organize the complicated restoration effort. Progent understands the urgency of working rapidly, continuously, and in concert with a customer's managers and network support staff to prioritize tasks and to put essential services on line again as quickly as possible.
  • Data restoration: The effort required to restore files impacted by a ransomware attack varies according to the condition of the systems, the number of files that are affected, and which restore techniques are required. Ransomware assaults can take down pivotal databases which, if not properly shut down, might have to be rebuilt from the beginning. This can apply to DNS and AD databases. Exchange and SQL Server rely on AD, and many financial and other mission-critical applications depend on Microsoft SQL Server. Some detective work may be required to locate clean data. For instance, non-encrypted OST files (Outlook Email Offline Folder Files) may exist on staff PCs and notebooks that were not connected during the attack. Progent's ProSight Data Protection Services offer Altaro VM Backup tools to defend against ransomware via Immutable Cloud Storage. This produces tamper-proof data that cannot be modified by any user including administrators or root users.
  • Deploying advanced AV/ransomware defense: ProSight ASM utilizes SentinelOne's behavioral analysis technology to offer small and mid-sized companies the advantages of the same anti-virus technology implemented by some of the world's biggest enterprises including Walmart, Citi, and NASDAQ. By delivering in-line malware blocking, classification, containment, restoration and analysis in a single integrated platform, Progent's ProSight Active Security Monitoring cuts total cost of ownership, simplifies management, and promotes rapid recovery. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's ProSight Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent has experience negotiating ransom settlements with hackers. This calls for close co-operation with the victim and the insurance carrier, if any. Services include establishing the type of ransomware involved in the assault; identifying and making contact with the hacker; testing decryption capabilities; deciding on a settlement amount with the ransomware victim and the cyber insurance provider; establishing a settlement amount and timeline with the hacker; checking compliance with anti-money laundering regulations; carrying out the crypto-currency disbursement to the TA; acquiring, reviewing, and using the decryption tool; troubleshooting decryption problems; creating a pristine environment; mapping and connecting datastores to match precisely their pre-encryption state; and reprovisioning computers and services.
  • Forensic analysis: This activity is aimed at discovering the ransomware assault's progress across the targeted network from beginning to end. This history of how a ransomware attack progressed within the network assists your IT staff to assess the impact and highlights shortcomings in security policies or work habits that need to be rectified to prevent future breaches. Forensics entails the review of all logs, registry, Group Policy Object (GPO), Active Directory, DNS servers, routers, firewalls, schedulers, and core Windows systems to check for variations. Forensics is usually given a top priority by the cyber insurance carrier. Since forensics can take time, it is critical that other key recovery processes such as operational continuity are pursued in parallel. Progent maintains an extensive roster of IT and data security professionals with the skills required to carry out activities for containment, business resumption, and data recovery without disrupting forensics.
Progent's Qualifications
Progent has provided online and on-premises IT services throughout the U.S. for more than two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts includes professionals who have earned high-level certifications in foundation technologies including Cisco networking, VMware virtualization, and popular Linux distros. Progent's data security consultants have earned prestigious certifications such as CISM, CISSP-ISSAP, CRISC, and CMMC 2.0. (See certifications earned by Progent consultants). Progent also has top-tier support in financial management and ERP application software. This scope of expertise gives Progent the ability to identify and integrate the undamaged pieces of your network following a ransomware assault and reconstruct them rapidly into a viable network. Progent has collaborated with top cyber insurance providers like Chubb to assist organizations recover from ransomware assaults.

Contact Progent for Ransomware Cleanup Expertise in Brooklyn
For ransomware cleanup consulting in the Brooklyn metro area, phone Progent at 800-462-8800 or visit Contact Progent.



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