Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a network. For this reason, ransomware attacks are typically launched on weekends and late at night, when IT staff may take longer to recognize a break-in and are less able to organize a rapid and coordinated response. The more lateral progress ransomware can manage within a target's network, the more time it takes to recover core IT services and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to help organizations to take the time-critical first phase in responding to a ransomware assault by putting out the fire. Progent's online ransomware engineers can help organizations in the Brooklyn metro area to locate and quarantine infected servers and endpoints and guard clean resources from being compromised.

If your network has been penetrated by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Available in Brooklyn
Current variants of crypto-ransomware such as Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online files and attack any accessible system restores and backups. Data synched to the cloud can also be impacted. For a vulnerable network, this can make system recovery almost impossible and effectively sets the datacenter back to square one. So-called Threat Actors (TAs), the cybercriminals responsible for ransomware assault, insist on a settlement fee in exchange for the decryptors needed to recover encrypted files. Ransomware attacks also attempt to exfiltrate files and hackers require an extra ransom in exchange for not posting this information on the dark web. Even if you are able to restore your system to an acceptable date in time, exfiltration can pose a major problem according to the nature of the downloaded information.

The recovery process after a ransomware penetration involves a number of distinct stages, the majority of which can proceed in parallel if the recovery team has a sufficient number of people with the necessary skill sets.

  • Containment: This time-critical first response requires arresting the sideways spread of the attack within your IT system. The more time a ransomware attack is allowed to go unrestricted, the more complex and more expensive the recovery process. Because of this, Progent keeps a 24x7 Ransomware Hotline staffed by seasoned ransomware recovery experts. Containment activities consist of isolating infected endpoint devices from the rest of network to restrict the contagion, documenting the IT system, and securing entry points.
  • System continuity: This involves restoring the IT system to a basic useful degree of functionality with the shortest possible delay. This process is typically the highest priority for the victims of the ransomware assault, who often perceive it to be a life-or-death issue for their company. This activity also demands the widest array of technical skills that cover domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and mobile phones, databases, productivity and mission-critical apps, network architecture, and protected endpoint access. Progent's ransomware recovery team uses advanced workgroup tools to organize the complex recovery process. Progent appreciates the importance of working quickly, continuously, and in unison with a client's management and IT group to prioritize tasks and to get vital resources back online as fast as possible.
  • Data recovery: The work required to recover data impacted by a ransomware attack varies according to the state of the network, the number of files that are affected, and what restore techniques are needed. Ransomware assaults can destroy critical databases which, if not gracefully closed, might need to be reconstructed from the beginning. This can include DNS and Active Directory (AD) databases. Exchange and Microsoft SQL Server rely on AD, and many manufacturing and other mission-critical platforms are powered by SQL Server. Some detective work may be needed to find clean data. For example, undamaged OST files may have survived on staff PCs and notebooks that were not connected at the time of the ransomware attack. Progent's Altaro VM Backup experts can help you to utilize immutable backup for cloud storage, allowing tamper-proof data for a set duration so that backup data cannot be erased or modified by any user including root users. Immutable storage provides another level of security and restoration ability in the event of a ransomware breach.
  • Implementing modern AV/ransomware defense: Progent's ProSight Active Security Monitoring utilizes SentinelOne's machine learning technology to offer small and medium-sized businesses the benefits of the same AV tools deployed by some of the world's biggest enterprises such as Netflix, Visa, and NASDAQ. By delivering real-time malware filtering, identification, mitigation, repair and forensics in a single integrated platform, Progent's Active Security Monitoring lowers TCO, streamlines administration, and promotes rapid recovery. SentinelOne's next-generation endpoint protection engine incorporated in Progent's Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating ransom settlements with hackers. This calls for close co-operation with the ransomware victim and the insurance provider, if there is one. Activities include establishing the type of ransomware used in the attack; identifying and making contact with the hacker persona; testing decryption capabilities; budgeting a settlement with the victim and the cyber insurance carrier; establishing a settlement amount and timeline with the hacker; checking compliance with anti-money laundering regulations; overseeing the crypto-currency payment to the TA; acquiring, learning, and operating the decryptor tool; debugging failed files; creating a clean environment; remapping and reconnecting drives to reflect exactly their pre-attack condition; and reprovisioning machines and services.
  • Forensics: This activity is aimed at discovering the ransomware attack's progress throughout the network from start to finish. This audit trail of the way a ransomware attack progressed through the network helps your IT staff to evaluate the damage and uncovers weaknesses in rules or work habits that need to be rectified to avoid later break-ins. Forensics entails the examination of all logs, registry, GPO, Active Directory, DNS, routers, firewalls, scheduled tasks, and core Windows systems to check for variations. Forensics is usually given a top priority by the insurance provider. Since forensics can take time, it is critical that other key activities such as business resumption are performed in parallel. Progent maintains a large roster of IT and security experts with the skills required to perform activities for containment, operational resumption, and data recovery without disrupting forensic analysis.
Progent's Background
Progent has delivered remote and onsite network services across the U.S. for over 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes consultants who have been awarded advanced certifications in core technology platforms including Cisco infrastructure, VMware virtualization, and popular Linux distros. Progent's cybersecurity experts have earned internationally recognized certifications such as CISM, CISSP-ISSAP, and CRISC. (Refer to certifications earned by Progent consultants). Progent also has guidance in financial management and Enterprise Resource Planning application software. This breadth of skills allows Progent to identify and consolidate the undamaged pieces of your information system following a ransomware attack and rebuild them quickly into a functioning network. Progent has worked with leading insurance carriers like Chubb to help organizations clean up after ransomware attacks.

Contact Progent for Ransomware System Recovery Consulting Services in Brooklyn
For ransomware recovery expertise in the Brooklyn area, phone Progent at 800-462-8800 or visit Contact Progent.

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