Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to work its way across a network. Because of this, ransomware assaults are commonly unleashed on weekends and at night, when IT staff may be slower to become aware of a breach and are less able to organize a quick and coordinated response. The more lateral movement ransomware can manage within a victim's system, the longer it takes to recover core IT services and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to guide organizations to complete the time-critical first phase in mitigating a ransomware attack by putting out the fire. Progent's remote ransomware experts can assist businesses in the Brooklyn metro area to locate and quarantine infected servers and endpoints and guard clean assets from being compromised.

If your network has been breached by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in Brooklyn
Modern variants of crypto-ransomware like Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online data and invade any available system restores and backups. Data synched to the cloud can also be corrupted. For a vulnerable network, this can make automated recovery nearly impossible and basically sets the IT system back to square one. So-called Threat Actors (TAs), the hackers responsible for ransomware attack, insist on a ransom fee in exchange for the decryption tools needed to recover encrypted files. Ransomware attacks also attempt to steal (or "exfiltrate") files and hackers demand an extra ransom in exchange for not posting this data on the dark web. Even if you are able to restore your network to an acceptable date in time, exfiltration can be a big problem according to the sensitivity of the stolen information.

The recovery work after a ransomware incursion involves several distinct stages, the majority of which can proceed in parallel if the recovery team has a sufficient number of members with the necessary experience.

  • Quarantine: This urgent first step involves arresting the sideways progress of the attack across your network. The longer a ransomware attack is allowed to go unrestricted, the more complex and more costly the restoration process. Because of this, Progent keeps a round-the-clock Ransomware Hotline monitored by seasoned ransomware recovery experts. Quarantine activities include cutting off affected endpoints from the rest of network to restrict the contagion, documenting the environment, and securing entry points.
  • System continuity: This involves bringing back the network to a basic useful degree of functionality with the shortest possible delay. This effort is usually the top priority for the victims of the ransomware attack, who often perceive it to be an existential issue for their business. This activity also demands the broadest range of technical abilities that cover domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and smart phones, databases, office and line-of-business apps, network topology, and safe remote access. Progent's ransomware recovery experts use state-of-the-art workgroup platforms to coordinate the complex restoration process. Progent understands the importance of working rapidly, continuously, and in concert with a customer's managers and network support group to prioritize tasks and to get critical services back online as quickly as possible.
  • Data restoration: The work necessary to recover data impacted by a ransomware attack depends on the condition of the network, the number of files that are affected, and what recovery methods are required. Ransomware attacks can destroy pivotal databases which, if not properly shut down, may need to be reconstructed from scratch. This can apply to DNS and Active Directory databases. Microsoft Exchange and Microsoft SQL Server rely on Active Directory, and many ERP and other business-critical applications are powered by SQL Server. Some detective work could be required to locate clean data. For instance, non-encrypted Outlook Email Offline Folder Files may exist on employees' PCs and laptops that were not connected during the ransomware attack. Progent's ProSight Data Protection Services offer Altaro VM Backup tools to defend against ransomware via Immutable Cloud Storage. This produces tamper-proof data that cannot be modified by any user including administrators or root users.
  • Implementing advanced antivirus/ransomware defense: Progent's Active Security Monitoring uses SentinelOne's behavioral analysis technology to give small and medium-sized companies the benefits of the identical AV technology deployed by some of the world's biggest enterprises including Walmart, Citi, and Salesforce. By delivering real-time malware filtering, classification, containment, recovery and forensics in a single integrated platform, Progent's ProSight ASM lowers total cost of ownership, streamlines management, and expedites operational continuity. SentinelOne's next-generation endpoint protection engine incorporated in Progent's ProSight ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent has experience negotiating ransom settlements with threat actors. This requires working closely with the ransomware victim and the insurance provider, if there is one. Services include determining the type of ransomware involved in the assault; identifying and establishing communications the hacker persona; testing decryption capabilities; deciding on a settlement with the victim and the insurance carrier; negotiating a settlement amount and timeline with the hacker; checking adherence to anti-money laundering regulations; carrying out the crypto-currency disbursement to the TA; acquiring, reviewing, and using the decryption utility; troubleshooting decryption problems; creating a clean environment; remapping and connecting drives to reflect exactly their pre-attack condition; and reprovisioning machines and services.
  • Forensic analysis: This activity is aimed at learning the ransomware assault's progress throughout the network from start to finish. This audit trail of the way a ransomware assault travelled through the network helps your IT staff to evaluate the impact and uncovers weaknesses in rules or work habits that should be corrected to prevent future break-ins. Forensics involves the review of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS, routers, firewalls, schedulers, and basic Windows systems to detect variations. Forensics is commonly given a top priority by the insurance provider. Since forensics can take time, it is critical that other important recovery processes like business continuity are performed in parallel. Progent has an extensive roster of IT and cybersecurity professionals with the skills required to perform activities for containment, operational resumption, and data restoration without interfering with forensics.
Progent's Qualifications
Progent has delivered remote and onsite network services throughout the United States for more than two decades and has been awarded Microsoft's Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts includes professionals who have been awarded high-level certifications in foundation technology platforms such as Cisco infrastructure, VMware virtualization, and popular distributions of Linux. Progent's data security experts have earned internationally recognized certifications such as CISM, CISSP-ISSAP, CRISC, and CMMC 2.0. (Refer to Progent's certifications). Progent also has guidance in financial and Enterprise Resource Planning applications. This breadth of expertise allows Progent to salvage and consolidate the surviving parts of your network after a ransomware attack and rebuild them rapidly into a functioning network. Progent has worked with leading cyber insurance providers including Chubb to assist businesses clean up after ransomware assaults.

Contact Progent for Ransomware Cleanup Consulting in Brooklyn
For ransomware cleanup services in the Brooklyn area, call Progent at 800-462-8800 or visit Contact Progent.



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