Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way across a network. Because of this, ransomware attacks are commonly unleashed on weekends and late at night, when support staff may be slower to recognize a break-in and are less able to organize a quick and forceful response. The more lateral progress ransomware is able to make inside a victim's network, the longer it will require to recover core IT services and scrambled files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to guide you to take the urgent first step in responding to a ransomware attack by stopping the bleeding. Progent's online ransomware experts can assist businesses in the Brooklyn area to locate and quarantine infected servers and endpoints and protect clean assets from being compromised.

If your network has been breached by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Offered in Brooklyn
Modern strains of crypto-ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online files and attack any available system restores. Data synchronized to the cloud can also be corrupted. For a vulnerable network, this can make system recovery nearly impossible and basically sets the IT system back to square one. So-called Threat Actors (TAs), the hackers responsible for ransomware assault, insist on a settlement fee in exchange for the decryption tools required to recover encrypted files. Ransomware attacks also try to steal (or "exfiltrate") files and TAs require an extra settlement for not publishing this data on the dark web. Even if you can restore your network to a tolerable point in time, exfiltration can pose a major issue depending on the nature of the stolen information.

The recovery work after a ransomware penetration has several crucial stages, most of which can proceed in parallel if the response team has a sufficient number of people with the necessary skill sets.

  • Containment: This time-critical first response requires arresting the sideways progress of ransomware within your IT system. The longer a ransomware attack is allowed to run unrestricted, the more complex and more costly the recovery process. Because of this, Progent keeps a round-the-clock Ransomware Hotline staffed by seasoned ransomware response experts. Containment processes include cutting off affected endpoints from the network to restrict the spread, documenting the IT system, and protecting entry points.
  • System continuity: This covers bringing back the IT system to a basic useful level of functionality with the shortest possible delay. This process is typically the top priority for the targets of the ransomware attack, who often perceive it to be a life-or-death issue for their business. This project also requires the widest range of technical abilities that span domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and mobile phones, databases, productivity and mission-critical apps, network architecture, and safe endpoint access. Progent's ransomware recovery experts use advanced workgroup platforms to organize the complicated recovery process. Progent appreciates the importance of working rapidly, continuously, and in unison with a client's management and IT staff to prioritize activity and to get vital resources on line again as quickly as feasible.
  • Data recovery: The effort required to recover data damaged by a ransomware attack depends on the condition of the network, how many files are affected, and what recovery methods are required. Ransomware attacks can take down pivotal databases which, if not gracefully closed, may have to be reconstructed from the beginning. This can include DNS and Active Directory databases. Microsoft Exchange and SQL Server depend on Active Directory, and many manufacturing and other mission-critical applications depend on SQL Server. Some detective work could be required to locate clean data. For example, non-encrypted Outlook Email Offline Folder Files may exist on staff PCs and laptops that were off line at the time of the attack. Progent's ProSight Data Protection Services utilize Altaro VM Backup tools to defend against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof data that cannot be modified by any user including root users.
  • Setting up advanced antivirus/ransomware protection: ProSight ASM utilizes SentinelOne's machine learning technology to offer small and mid-sized businesses the benefits of the same AV tools deployed by some of the world's largest corporations including Walmart, Citi, and Salesforce. By providing in-line malware filtering, identification, containment, restoration and forensics in one integrated platform, ProSight Active Security Monitoring cuts TCO, simplifies administration, and expedites resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) built into in ProSight ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent is experienced in negotiating ransom settlements with threat actors. This requires close co-operation with the ransomware victim and the cyber insurance provider, if any. Services consist of determining the kind of ransomware used in the assault; identifying and making contact with the hacker; verifying decryption tool; budgeting a settlement amount with the ransomware victim and the cyber insurance carrier; negotiating a settlement and schedule with the TA; confirming compliance with anti-money laundering (AML) regulations; overseeing the crypto-currency transfer to the TA; receiving, reviewing, and using the decryption tool; troubleshooting failed files; creating a clean environment; mapping and reconnecting drives to match exactly their pre-encryption condition; and restoring physical and virtual devices and services.
  • Forensics: This activity is aimed at uncovering the ransomware attack's storyline across the network from start to finish. This history of how a ransomware attack progressed through the network helps your IT staff to evaluate the impact and highlights gaps in policies or processes that should be rectified to avoid later breaches. Forensics involves the review of all logs, registry, Group Policy Object, Active Directory, DNS servers, routers, firewalls, schedulers, and basic Windows systems to check for changes. Forensic analysis is typically assigned a top priority by the insurance provider. Since forensics can be time consuming, it is essential that other key recovery processes like business resumption are pursued in parallel. Progent maintains an extensive roster of IT and security professionals with the skills needed to carry out activities for containment, business continuity, and data recovery without disrupting forensics.
Progent's Qualifications
Progent has provided remote and onsite IT services throughout the United States for over 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts includes consultants who have been awarded high-level certifications in foundation technologies including Cisco infrastructure, VMware virtualization, and popular distributions of Linux. Progent's cybersecurity experts have earned industry-recognized certifications such as CISA, CISSP-ISSAP, CRISC, and CMMC 2.0. (See Progent's certifications). Progent also has top-tier support in financial management and ERP application software. This broad array of expertise gives Progent the ability to identify and consolidate the surviving parts of your information system after a ransomware assault and reconstruct them rapidly into a functioning system. Progent has worked with top insurance carriers like Chubb to help organizations recover from ransomware assaults.

Contact Progent for Ransomware System Restoration Consulting Services in Brooklyn
For ransomware recovery consulting services in the Brooklyn area, call Progent at 800-462-8800 or see Contact Progent.



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