Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to work its way across a target network. For this reason, ransomware assaults are typically unleashed on weekends and late at night, when IT staff may be slower to become aware of a break-in and are less able to organize a rapid and forceful defense. The more lateral movement ransomware can make inside a target's network, the longer it takes to restore core IT services and scrambled files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to help organizations to take the urgent first step in mitigating a ransomware assault by containing the malware. Progent's online ransomware experts can assist organizations in the Brooklyn area to locate and quarantine breached devices and protect clean resources from being compromised.

If your network has been penetrated by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in Brooklyn
Modern strains of crypto-ransomware like Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online files and invade any available system restores and backups. Files synched to the cloud can also be corrupted. For a vulnerable environment, this can make system restoration nearly impossible and basically knocks the IT system back to the beginning. So-called Threat Actors (TAs), the cybercriminals behind a ransomware assault, insist on a settlement fee in exchange for the decryption tools needed to unlock scrambled data. Ransomware attacks also attempt to steal (or "exfiltrate") information and hackers require an extra settlement in exchange for not posting this data or selling it. Even if you can restore your system to a tolerable point in time, exfiltration can pose a big issue according to the nature of the stolen data.

The restoration work after a ransomware penetration involves a number of distinct phases, most of which can proceed concurrently if the response team has a sufficient number of members with the necessary skill sets.

  • Containment: This time-critical initial step involves blocking the sideways spread of the attack across your network. The longer a ransomware assault is allowed to go unrestricted, the longer and more expensive the restoration effort. Because of this, Progent keeps a 24x7 Ransomware Hotline monitored by veteran ransomware recovery engineers. Containment activities consist of isolating infected endpoint devices from the network to restrict the contagion, documenting the IT system, and protecting entry points.
  • Operational continuity: This covers restoring the IT system to a basic acceptable degree of functionality with the least downtime. This process is typically at the highest level of urgency for the victims of the ransomware assault, who often perceive it to be a life-or-death issue for their business. This project also demands the widest array of technical abilities that cover domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and smart phones, databases, productivity and mission-critical applications, network architecture, and safe endpoint access. Progent's ransomware recovery team uses advanced collaboration tools to organize the multi-faceted restoration effort. Progent understands the importance of working quickly, continuously, and in unison with a customer's management and IT staff to prioritize activity and to get vital resources on line again as fast as possible.
  • Data restoration: The work necessary to restore data damaged by a ransomware attack varies according to the state of the network, how many files are affected, and what restore techniques are required. Ransomware assaults can take down pivotal databases which, if not gracefully shut down, may have to be reconstructed from the beginning. This can include DNS and Active Directory (AD) databases. Microsoft Exchange and SQL Server depend on AD, and many manufacturing and other business-critical applications depend on Microsoft SQL Server. Some detective work could be required to locate undamaged data. For instance, undamaged OST files may have survived on staff desktop computers and laptops that were not connected during the ransomware assault. Progent's Altaro VM Backup consultants can help you to utilize immutable backup for cloud storage, enabling tamper-proof data for a set duration so that backup data cannot be erased or modified by anyone including root users. Immutable storage adds an extra level of security and recoverability in case of a successful ransomware attack.
  • Implementing advanced AV/ransomware defense: Progent's ProSight ASM uses SentinelOne's behavioral analysis technology to give small and medium-sized businesses the advantages of the same anti-virus tools deployed by many of the world's largest enterprises including Netflix, Visa, and Salesforce. By delivering in-line malware filtering, classification, mitigation, recovery and forensics in a single integrated platform, Progent's ASM reduces TCO, simplifies administration, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection engine incorporated in Progent's Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Find out about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent has experience negotiating settlements with hackers. This calls for working closely with the ransomware victim and the cyber insurance carrier, if any. Services include determining the type of ransomware involved in the assault; identifying and establishing communications the hacker; testing decryption tool; deciding on a settlement amount with the victim and the insurance carrier; negotiating a settlement amount and schedule with the hacker; confirming adherence to anti-money laundering regulations; carrying out the crypto-currency transfer to the TA; receiving, reviewing, and operating the decryptor tool; troubleshooting failed files; creating a clean environment; mapping and connecting datastores to reflect precisely their pre-attack condition; and recovering machines and software services.
  • Forensic analysis: This process involves learning the ransomware attack's storyline throughout the targeted network from beginning to end. This history of how a ransomware assault progressed through the network helps you to evaluate the impact and brings to light shortcomings in security policies or work habits that need to be corrected to prevent later breaches. Forensics entails the examination of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS servers, routers, firewalls, schedulers, and core Windows systems to detect variations. Forensic analysis is typically assigned a top priority by the cyber insurance carrier. Because forensics can take time, it is critical that other key recovery processes like operational resumption are performed concurrently. Progent has a large roster of IT and data security professionals with the knowledge and experience needed to perform the work of containment, operational continuity, and data recovery without disrupting forensics.
Progent's Qualifications
Progent has delivered online and onsite network services across the U.S. for over 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts includes consultants who have been awarded high-level certifications in foundation technology platforms including Cisco networking, VMware, and major distributions of Linux. Progent's data security consultants have earned internationally recognized certifications including CISM, CISSP-ISSAP, and CRISC. (See certifications earned by Progent consultants). Progent also offers top-tier support in financial management and ERP software. This breadth of expertise gives Progent the ability to salvage and consolidate the undamaged parts of your IT environment after a ransomware attack and reconstruct them quickly into a functioning system. Progent has collaborated with top cyber insurance providers including Chubb to assist organizations recover from ransomware assaults.

Contact Progent for Ransomware System Recovery Expertise in Brooklyn
For ransomware system recovery services in the Brooklyn metro area, phone Progent at 800-462-8800 or go to Contact Progent.

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