In addition to offering fast access to top-tier IT professionals and subject matter experts (SMEs) to assist Brooklyn, New York organizations to resolve specific IT issues or strategic initiatives, Progent can provide temporary staffing to deliver more generalized services such as PC support, network administration, and Call Center response. Temporary staffing can help organizations to respond to anticipated or unexpected peaks in demand for network services, which may result from scenarios like company mergers, data center moves, platform upgrades, paradigm shifts like work-from-home, disaster recovery, seasonal variations, or new compliance requirements. Temporary supplemental staffing can also fill voids left by the absence of in-house staff members because of vacations, health issues, termination, etc.
Advantages of Progent's Short-Term Staff Augmentation Program
Progent's short-term staffing services offer businesses the ability to react to increases in demand for IT services without dealing with the expense and delays associated with identifying and recruiting reliable IT help and without the risk of adding to your in-house staff size.
Important aspects of Progent's temporary staff augmentation services include:
Progent's Shared Help Desk Call Center Program
- Fast access to proven network pros
- Easy engagement, cessation, and re-engagement of services
- Transparent augmentation of your full-time network support staff
- Comprehensive documentation of all services performed
- Optional escalation from Tier 1 up to Tier 3 services so even the toughest issues get resolved promptly
- Close working relationship with a top-level, full-service resource for IT expertise
Progent's co-managed Help Desk Call Center service is a specialized on-going staff expansion option that enables IT organizations to share the responsibilities of Help Desk support seamlessly between their full-time IT staff and Progent's nationwide team of technical support experts. Acting as a transparent extension of your full-time Call Center, Progent's shared Call Center program is a joint service alternative powered by the leading group professional services (PSA) platform for managing, service calls, ticketing, assigning responsibility, monitoring responses, and generating management reports.
Why Choose Progent?
Progent has 20 years of experience providing online and onsite network expertise for organizations throughout the United States. Progentís IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity experts have earned top certifications including CISSP, CISA, and GIAC. Find out more details about Progent's industry certifications.
Progent's Areas of Expertise for Brooklyn, New York Organizations
Progent's nationwide team of certified consultants offers Brooklyn, New York businesses a broad array of remote consulting and troubleshooting services. Areas of expertise covered under Progent's reseller program for network service firms include:
Contact Progent for Temporary Staff Augmentation for Brooklyn, New York Companies
To learn more about Progent's short-term staff augmentation services for Brooklyn, New York companies, call 800-993-9400 or visit Contact Progent.