In addition to providing fast contact with high-level IT consultants and subject matter experts to help Brooklyn, New York businesses with specific IT issues or longer-term projects, Progent offers temporary staff augmentation to deal with more broadly defined services like PC support, IT management, and Call Center response. On-demand staffing makes it possible for organizations to respond to anticipated or unexpected increases in the need for IT services, which may be caused by scenarios such as company mergers, data center relocation, technology upgrades, business process changes like work-from-home, disaster response, seasonal variations, or new regulations. Temporary IT staff augmentation can also cover voids caused by the absence of full-time staff members due to scheduled vacations, health issues, resignation, or other reasons.
Benefits of Progent's Short-Term Staffing Services
Progent's short-term staff augmentation services give businesses the flexibility to react to surges in requirements for network personnel without dealing with the costs and hassle associated with vetting and recruiting professional IT help and without the burden of adding to your in-house head count.
Key features of Progent's temporary staff augmentation services include:
Progent's Co-managed Help Desk Service
- Fast availability of reliable IT pros
- Easy engagement, cessation, and resumption of services
- Transparent augmentation of your in-house network support team
- Comprehensive reporting of services delivered
- Optional escalation from Tier 1 up to Tier 3 services so even the toughest issues get resolved promptly
- Close relationship with a top-level, full-service resource for IT expertise
Progent's co-managed Call Center program is a specialized flexible staff augmentation option that enables IT groups to share the responsibilities of Call Center support seamlessly between their internal IT personnel and Progent's nationwide pool of technical support specialists. Working as a seamless extension of your in-house Call Center, Progent's shared Call Center service is a joint service alternative based on by the industry's leading shared professional services (PSA) platform for managing, service calls, ticketing, assigning ownership, tracking progress, and generating documentation.
Why Choose Progent?
Progent has two decades of experience delivering online and onsite IT services for organizations throughout the U.S. Progentís engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts hold advanced certifications including CISSP-ISSAP, CISA, and GIAC. Find out more about Progent's industry certifications.
Progent's Practice Areas for Brooklyn, New York Businesses
Progent's seasoned team of certified consultants and technical experts offers Brooklyn, New York businesses a broad array of remote consulting and debugging expertise. Practice areas offered under Progent's consulting program for network service providers include:
Contact Progent for Short-Term Staff Augmentation for Brooklyn, New York Companies
To find out more details about Progent's temporary staff augmentation services for Brooklyn, New York businesses, call 800-993-9400 or visit Contact Progent.