Besides providing rapid access to guidance from top-tier IT consultants and subject matter experts to help Brooklyn, New York companies to resolve specific technical problems or strategic projects, Progent offers short-term supplemental staffing to deliver more broadly defined assistance such as desktop help, network administration, and Help Desk call center response. Short-term staffing makes it possible for businesses to respond to expected or unexpected increases in demand for IT services, which may be caused by situations like company mergers, site moves, technology upgrades, paradigm shifts like telecommuting, disaster recovery, busy seasons, or new compliance requirements. Temporary staffing can also fill voids caused by the loss of full-time IT personnel because of scheduled vacations, illness, resignation, etc.
Advantages of Progent's Short-Term Staff Augmentation Services
Progent's temporary staffing services give organizations the versatility to react to increases in demand for IT personnel without being saddled with the expense and delays associated with identifying and hiring professional technical help and without the risk of increasing your full-time staff size.
Important aspects of Progent's short-term supplemental staffing services include:
Progent's Co-managed Help Desk Call Center Program
- Fast access to reliable network pros
- Easy initiation, termination, and re-engagement of services
- Seamless augmentation of your full-time network support team
- Comprehensive documentation of services performed
- Optional escalation from Tier 1 up to Tier 3 services so even the most challenging issues can be handled promptly
- Strong relationship with a world-class, full-spectrum resource for IT support
Progent's co-managed Help Desk Call Center service is a proven flexible staff augmentation option that enables IT organizations to share the responsibilities of Call Center support transparently between their in-house network staff and Progent's nationwide team of technical support specialists. Acting as a seamless extension of your full-time Help Desk, Progent's co-managed Help Desk Call Center program is a joint service solution based on by the industry's leading group PSA tool for streamlining, service requests, ticketing, assigning responsibility, monitoring progress, and producing management reports.
Why Choose Progent?
Progent has two decades of background delivering online and onsite IT services for organizations of all sizes throughout the United States. Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance consultants have earned top certifications including CISSP, CISA, and GIAC. Learn more details about Progent's certifications.
Progent's Areas of Expertise for Brooklyn, New York Companies
Progent's seasoned roster of certified consultants offers Brooklyn, New York businesses a broad array of remote technical guidance and debugging services. Areas of expertise covered under Progent's reseller program for network service organizations include:
Contact Progent for Temporary Staffing Services for Brooklyn, New York Companies
To learn more details about Progent's temporary supplemental staffing services for Brooklyn, New York companies, call 800-993-9400 or visit Contact Progent.