Besides offering fast contact with top-tier IT consultants and subject matter experts (SBEs) to help Brooklyn, New York companies to resolve discrete technical issues or strategic projects, Progent can provide temporary supplemental staffing to deliver more generalized assistance such as desktop help, network management, and Help Desk call center services. Temporary staffing can help organizations to deal with anticipated or unplanned increases in the need for network services, which may result from scenarios like mergers and acquisitions, data center relocation, technology migration, business process changes like work-from-home, disaster recovery, seasonal variations, or new compliance requirements. Short-term supplemental staffing can also fill voids caused by the loss of in-house staff members because of vacations, health issues, termination, etc.
Benefits of Progent's Short-Term Staff Augmentation Services
Progent's short-term supplemental staffing services give organizations the ability to respond to surges in demand for network services without dealing with the expense and hassle that come with identifying and hiring appropriate technical help and without the risk of increasing your full-time head count.
Key aspects of Progent's temporary staff augmentation services include:
Progent's Shared Help Desk Call Center Program
- Rapid access to proven IT pros
- Easy initiation, termination, and resumption of services
- Seamless augmentation of your in-house IT team
- Full documentation of services performed
- Available escalation from Tier 1 up to Tier 3 support so even the most challenging issues can be handled fast
- Close relationship with a top-level, full-spectrum resource for network support
Progent's shared Call Center program is a specialized flexible staff expansion alternative that allows IT organizations to divide the work of Call Center support transparently between their in-house network staff and Progent's extensive pool of IT support specialists. Working as a transparent supplement of your in-house Help Desk, Progent's co-managed Call Center service is a joint service solution powered by the leading shared professional services tool for managing, service calls, ticketing, assigning responsibility, tracking progress, and producing management reports.
Why Choose Progent?
Progent has 20 years of background delivering online and on-premises network services for businesses across the United States. Progentís engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity experts hold advanced certifications including CISSP-ISSAP, CISM, and CRISC. Learn more details about Progent's industry certifications.
Progent's Practice Areas for Brooklyn, New York Businesses
Progent's veteran roster of certified consultants can provide Brooklyn, New York companies a broad array of online technical guidance and debugging services. Practice areas offered under Progent's consulting program for IT service firms include:
Contact Progent for Temporary Staffing Services for Brooklyn, New York Companies
To find out more about Progent's short-term supplemental staffing services for Brooklyn, New York organizations, call 800-993-9400 or visit Contact Progent.