Besides providing fast access to high-level IT consultants and subject matter experts to help Brooklyn, New York companies with specific IT problems or strategic projects, Progent offers temporary staffing to deal with more generalized services like desktop help, IT administration, and Help Desk call center services. On-demand staffing can help organizations to deal with expected or unplanned surges in the need for IT personnel, which may result from scenarios like company mergers, data center moves, technology upgrades, paradigm shifts like work-from-home, disaster recovery, seasonal variations, or regulatory mandates. Short-term supplemental staffing can also fill voids caused by the loss of in-house staff members due to vacations, illness, termination, or other reasons.
Benefits of Progent's Short-Term Staffing Services
Progent's temporary staffing services offer businesses the versatility to respond to surges in demand for network personnel without dealing with the expense and delays associated with identifying and recruiting professional technical help and without the burden of increasing your permanent head count.
Key features of Progent's short-term supplemental staffing services include:
Progent's Co-managed Center Program
- Fast availability of reliable network professionals
- Easy engagement, termination, and resumption of services
- Transparent augmentation of your full-time network support staff
- Comprehensive documentation of all services delivered
- Optional escalation from Tier 1 up to Tier 3 services so even the most challenging problems can be handled fast
- Close working relationship with a world-class, full-spectrum resource for network expertise
Progent's co-managed Help Desk Call Center program is a specialized on-going staff expansion alternative that allows IT groups to share the work of Help Desk Call Center support seamlessly between their internal network personnel and Progent's nationwide pool of IT support experts. Working as a seamless supplement of your full-time Call Center, Progent's shared Help Desk Call Center program is a collaborative service alternative powered by the industry's leading group professional services (PSA) platform for managing, service calls, generating tickets, assigning ownership, monitoring responses, and producing management reports.
Why Choose Progent?
Progent has two decades of experience providing online and on-premises IT services for businesses throughout the U.S. Progentís engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's cybersecurity consultants hold advanced certifications including ISSAP, CISA, and GIAC. Learn more details about Progent's industry certifications.
Progent's Practice Areas for Brooklyn, New York Companies
Progent's veteran team of certified consultants can provide Brooklyn, New York companies a broad array of online technical guidance and troubleshooting expertise. Areas of expertise offered under Progent's consulting program for network service providers include:
Contact Progent for Temporary Staff Augmentation for Brooklyn, New York Companies
To learn more details about Progent's short-term staffing services for Brooklyn, New York businesses, call 800-993-9400 or visit Contact Progent.