Expanding your telecommuter workforce can have a significant effect on network architecture, security/compliance, and corporate processes. Progent has two decades of experience assisting businesses of all sizes to plan, deploy, administer, tune, and troubleshoot IT environments that support work-from-home employees. Progent can help your Brooklyn organization to pick the right tools and follow leading practices in building and operating a secure virtual office solution for telecommuters that promotes teamwork and returns maximum business value. Progent offers support services ranging from on demand expertise for getting you over occasional technical roadblocks to comprehensive project management or co-management to help you carry out mission-critical tasks.

Progent can assist Brooklyn, New York businesses to succeed with any aspect of creating a high-performing telecommuting ecosystem by delivering infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, public cloud integration, Call Desk augmentation, data security, data protection solutions, and centralized management.

VoIP Solutions for an At-Home Workforce
Extending the business PBX environment to accommodate teleworkers is vital to supporting a productive at-home workforce. A broad range of cloud-centric digital PBX products are popular with small and mid-size businesses to server teleworkers. Many larger organizations depend on Cisco's current or older products for IP voice management. Progent can assist organizations of all sizes to design or maintain a telecommuter VoIP service that delivers the versatility, convenience and protection needed for teleworkers. Progent's Cisco-certified CCIE Voice consultants offer advanced support to help businesses tune their existing Cisco VoIP systems to handle an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers high-end telephony features to devices like VoIP phones, media processing products, Voice over IP gateways, and mixed media apps deployed throughout the network. CUCM supports additional combined media services like unified messaging, voice/video conferencing, and customer collaboration networks. For details about Progent's CUCM support, refer to CUCM consulting services.
  • CallManager is Cisco's legacy call-processing software and has been replaced by CUCM. Progent's consultants can help your company to maintain your existing CallManager deployment or upgrade smoothly to Cisco's modern IP telephony products. To learn about Progent's expertise for Cisco CallManager and Cisco's other older VoIP products, see CallManager consulting services.
  • Cisco IP Gateways enable integration with PSTN networks and with clients working beyond the corporate perimeter such as at-home workers. Progent can provide expert support for Cisco's legacy IP gateways like the UC520, UC540 and UC560 product lines as well as for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
  • Other VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to update your WAN infrastructure to support these solutions and provide online configuration and debugging services.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and maintaining a productive work-from-home environment for your Brooklyn, New York organization, call 1-800-993-9400 or visit Contact Progent.