Enlarging your remote workforce can have a significant impact on network architecture, cybersecurity, and corporate processes. Progent has 20 years of experience helping SMBs to plan, configure, administer, optimize, and debug IT networks that incorporate work-from-home employees. Progent can assist your Brooklyn company to select the right tools and follow best practices in creating and maintaining a safe virtual office solution for telecommuters that facilitates collaboration and returns top business value. Progent offers support services ranging from as-needed expertise for helping you past occasional IT roadblocks to full project management or co-management to help you carry out business-critical tasks.

Progent can assist Brooklyn, New York companies to succeed with any facet of creating a high-functioning work-from-home ecosystem by providing network infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, public cloud integration, Help Desk augmentation, cybersecurity, backup/restore solutions, and centralized management.

IP Voice Solutions for Teleworkers
Extending the business PBX system to accommodate remote users is vital to supporting an effective at-home workforce. A broad range of cloud-centric digital PBX products are used by small and mid-size businesses to support telecommuters. Many larger organizations depend on Cisco's modern or older products for IP voice management. Progent can assist businesses of all sizes to design or tune a telecommuter IP voice service that delivers the flexibility, convenience and security needed for remote users. Progent's Cisco-certified CCIE IP Voice consultants can provide advanced support to assist organizations optimize their current Cisco IP voice systems to handle an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) extends advanced telephony capabilities to devices such as VoIP phones, media processing platforms, VoIP gateways, and mixed media software used across the network. Unified Communications Manager supports other mixed media services like unified messaging, voice/video conferencing, and team interaction networks. For details about Progent's Cisco Unified CM or CUCM expertise, visit Cisco Unified CM consultants.
  • CallManager is Cisco's earlier call-processing software and has been superseded by CUCM. Progent's consultants can help your company to support your current CallManager environment or migrate efficiently to Cisco's current IP telephony products. To learn about Progent's expertise for CallManager and Cisco's other older VoIP products, refer to CallManager consulting services.
  • Cisco IP Gateways provide connectivity with PSTN networks and with users working outside the corporate firewall such as at-home workers. Progent offers consulting expertise for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 series as well as for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration consulting.
  • Other VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to update your wide area network infrastructure to work with these solutions and provide online configuration and troubleshooting services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and maintaining an efficient work-from-home environment for your Brooklyn, New York business, call 1-800-993-9400 or visit Contact Progent.