Consulting Support Services for BlackBerry Environments
RIM BlackBerry SupportBlackBerry mobile PDAs were at one time one of the most popular products for maintaining anytime-anywhere connectivity to email, calendars, web-based programs, and other vital business information. Progent can provide Broomfield, Colorado businesses the services of BlackBerry-premier professionals who can assist organizations to manage their BlackBerry environments or migrate smoothly to a current smartphone solution.

As the sophistication of small business IT technology has expanded, and as the need for enterprise-class security, reliability, and disaster recovery has become the standard for companies of all sizes, effective integration and support of BlackBerry solutions has become increasingly challenging. To deal with issues like data protection, business continuity, and synchronization of BlackBerry PDAs with a variety of email systems and corporate databases, small organizations often resort to external consulting firms who specialize in RIM BlackBerry integration and maintenance.

Progent offers the services of BlackBerry-premier consultants who can assist small businesses to design, administer, and repair BlackBerry solutions affordably and effectively, eliminating the requirement for an in-house BlackBerry solutions specialist and lowering the cost and hassle of supporting mobile work groups. Progent's BlackBerry technology engineers have extensive backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISM and CISA-certified security specialists. This breadth of knowledge, coupled with Progent's proven remote service delivery model, provides small companies a budget-friendly alternative for integrating RIM BlackBerry products seamlessly into their IT network.

Progent's experts can assist your business with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 configuration and Exchange setup so that your data and messaging systems operate optimally with BlackBerry Enterprise Server. Progent can also help you to upgrade from previous editions of BlackBerry and Microsoft software, set up easy-to-use management utilities so you can monitor and control BlackBerry devices throughout your company, define security policies that make sense for your company, develop custom mobile software, and make sure that your network architecture is properly designed to handle your BlackBerry users. In addition, Progent's business continuity specialists can help ensure that your BlackBerry data is included in your regular backup processes in order that it can be recovered quickly and safely.

Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.

Onsite IT Consulting
Progent locations in Denver Metro Area

City Address Phone Link
Aurora Clock Tower Square, 14201-14291 E 4th Ave
Aurora, CO 80011
United States
(720) 577-6500 Aurora Network Support Services
Broomfield 11001 West 120th Ave, Suite 400
Broomfield, CO 80021
United States
(720) 666-6553 Broomfield Network Support Services
Centennial 7173 S. Havana St, Suite A600
Centennial, CO 80112
United States
(720) 961-4447 Centennial Network Support Services
Denver 1515 Wynkoop St, Suite 360
Denver, CO 80202
United States
(720) 263-4433 Denver Network Support Services


Integration Help for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server (BES) simplifies management and support of RIM BlackBerry devices, offering a centralized solution for handling critical jobs such as device installation, upgrades, and deactivation while also providing a solid infrastructure for security and high availability. BlackBerry Enterprise Server supports seamless integration between Exchange Server, Groupwise, or IBM Lotus Domino email platforms and BlackBerry handsets and allows over-the-air synchronization.

RIM BlackBerry Enterprise Server Troubleshooting Help

BlackBerry Enterprise Server includes a wealth of security options starting with automatic encryption of information sent between a BlackBerry smartphone and BlackBerry Enterprise Server based on Advanced Encryption Standard (AES) or Triple DES. BlackBerry BES Server also allows excellent versatility in adjusting levels of protection to match the specific needs of your company's environment. Progent's BlackBerry certified engineers can assist you to choose advanced security features and enable them remotely. Samples of these over-the-air selectable security features are:

  • Lock down a BlackBerry smartphone
  • Erase data from a misplaced or stolen BlackBerry smartphone
  • Disable Bluetooth
  • Activate internal protection against malware

BlackBerry Enterprise Server also offers flexibility in determining mechanisms to prevent users from loading or running unsecure or prohibited applications. Progent can help you to select blocking processes like:

  • List precisely which applications are allowed on the device
  • Block external programs from allocating non-volatile memory on the smartphone
  • Select what functions external software can use on the BlackBerry device
  • Restrict the kinds of connections external applications running on the BlackBerry smartphone can initialize
  • Block all third-party software from being loaded or executed on the device

How Progent Can Help You to Manage and Troubleshoot Your BlackBerry Solution
Progent can provide a seasoned engineer who has been awarded accreditations from RIM in all key facets of BlackBerry technology. Progent's BlackBerry consulting services span areas from troubleshooting synchronization problems to architecting wireless workforce solutions built around BlackBerry Enterprise Server (BES). These BlackBerry certifications and their respective skill sets include:

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ExpertsProgent offers the services of a BlackBerry Certified Solution Designer to help you to plan, install, test, troubleshoot, and produce documentation for a mobile wireless environment based on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's high-level engineering support services for BlackBerry technology include business and technology needs assessment, solution architecture, installation planning and implementation, performance optimization, configuration of a fault-tolerant architecture, data backup and disaster recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your operational goals and to create a wireless system that fits within your IT budget and supports your business plans. Progent can clarify the implications of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your existing connectivity architecture's ability to accommodate a BlackBerry BES Server, assist your organization to decide which administration approach and hardware products match your requirements, and evaluate your email and messaging environment topology. Progent can also help you understand the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on one another so you can arrive at smart decisions about alternatives for software editions, server hardware and mass storage, network topology, and application configuration.

To optimize system protection, Progent's BlackBerry consultant can help you to choose and configure sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and GIAC-certified security specialists to run network-wide security assessment and compliance validation and suggest enhancements to accommodate your BlackBerry solution.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for deploying, managing, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in an email environment based on Exchange. Progent's BlackBerry consultant has support skills in important technologies associated with BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can assist you to add and delete BlackBerry device users on Exchange and Windows Active Directory, set up, track, and administer BlackBerry BES Server, administer BlackBerry devices and client accounts, back up and manage storage groups, configure permissions, set up the Mobile Data System (MDS) and IM, install push and pull access control lists, control Exchange Server data flow, create, update, and assign WLAN and VPN configuration sets, set up SNMP traps, and produce management reports to summarize SNMP results.

Progent's BlackBerry-certified engineer can support your BlackBerry solution in a number of environments such as Microsoft Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Contact Progent to Get Help from a BlackBerry-Qualified Professional
If you wish to ask Progent about consulting assistance for BlackBerry mobile wireless integration, call 1-800-993-9400 or refer to Contact Progent.



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    The Contact Center support model used by Progent offers small and midsize companies an effective alternative to reliance on independent consultants by offering extensive expertise accessible to numerous engineering groups, optional round-the-clock availability of emergency help, escalation capability to world-class engineers for solving the most intractable problems, support consistency and dependability, prompt follow-up enforced by seasoned support administrators, a variety of convenient mechanisms for initiating support jobs, plus excellent process visibility made possible by trouble ticket updates and accessible through a web-based portal.

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    Linux Specialists

    Progent's UNIX platform support services provide small businesses and developers assistance with administering and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-based technology. Progent can give your business access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISM certification. This broad range of experience provides you with a convenient one-stop consulting firm to help you build and maintain a secure and reliable mixed-platform network and communications environment that supports UNIX and Microsoft coexistence by integrating Windows with popular variants of UNIX including Apple macOS and OS X, Sun Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX or major Linux platforms such as RedHat Linux, SuSE, Debian-GNU and Mandrake.

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    Catalyst 9100 Series Access Point IT Services

    Progent's Cisco-certified Catalyst Wi-Fi 6 Wireless Access Point consultants can provide economical remote and on-premises support for Catalyst Wi-Fi 6 wireless APs.

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    24/7 Anti-Virus Design and Installation

    E-Mail Guard is a complete service for defending against spam and virus attacks. E-Mail Guard addresses the protection and administration of corporate email by providing continually updated spam and virus blocking, policy management, content testing, and defense against email-borne DHA and Distributed Denial of Service attacks. E-Mail Guard also includes monitoring, management and analysis tools plus outgoing email testing to help you fix your email system and define and regulate company email policy.

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    Progent's Microsoft and Cisco authorized experts provide three ways to help mid-size and large companies create an efficient and productive in-house Network Support Help Desk. Progent's help desk consulting services include Return on Investment evaluation, process study and improvement, executive reporting, training of internal personnel, and documentation of procedures. Progent's Software Evaluation and Integration Support Services help organizations sift through the numerous high-quality Help Desk software packages on the market and determine what products may be too costly, miss key features, or align badly with your company's corporate culture. Progent also offers short-term staffing for organizations who want to augment their internal Help Desk team for special projects or to substitute for vacationing or incapacitated personnel.

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    Windows 2008 Cluster Consultant Services

    The server cluster technology built into the high-end editions of Microsoft Windows Server 2008 has been dramatically re-engineered to streamline the deployment, configuration, and administration of clusters that offer greater levels of system availability, security, efficiency, and versatility. New or improved capabilities include cluster verification, easier setup and deployment, unified cluster administration, new cluster infrastructure for increased uptime, hardened protection and quorum structure, elimination of failure points, greater disk and RAM capacity, and enhancements for multi-site clusters. Progent's Microsoft-certified consultants can help you evaluate the business benefits of failover clusters, design and execute an installation, educate your network support personnel to manage your failover clusters, provide ongoing consulting and technical help services, and produce and validate a business continuity procedure.

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    CCIE Expert Certified VPN Online Consulting

    Progentís Cisco Security/VPN professionals and CCIE and CCNP certified experts can help your small or medium sized business deploy and support Ciscoís security and Virtual Private Network technology including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network solutions include both remote access and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN products are easy to administer and offer the versatility to evolve with your changing business needs. Progentís Cisco-Certified network consultants support Ciscoís comprehensive line of hardware and software aimed at eliminating data theft, virus and worm assaults, DDoS attacks, and other threats to your information system. Progent can help you integrate Cisco products to get secure access, intrusion protection, and full Identity services based on Cisco Access Control Server using RADIUS security and TACACS to create a centralized client access control foundation for user certification, permissions, and tracking from a graphical Web interface.

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    Progent can provide the support of CISM Certified security consultants. The Certified Information Security Manager (CISM) committee defines the core competencies and worldwide standards of skill that IT security professionals are required to learn. CISM provides business management the confidence that consultants who have qualified for their CISM credential possess the experience and knowledge to deliver efficient security administration and support consulting.

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    Aironet 1800 Access Point Computer Engineer

    Progent's certified wireless consultants can assist businesses of any size to plan, deploy, administer and troubleshoot Cisco Aironet wireless access point environments to provide the performance, range, capacity, expandability, security and manageability needed for transparent connectivity between Wi-Fi and wired networks. Progent can provide affordable remote and on-premises consulting services for both end-of-life and new-generation 802.11ac Aironet access points and Progent can assist you design and maintain wireless solutions that include indoor and outdoor Aironet APs.

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    Nation Wide Support IT Outsource

    Progentís Technical Response Center provides nationwide remote assistance for Windows and Cisco-based small office information networks. Progent's Microsoft and Cisco-Certified service engineers provide telephone help and remote direct computer connection to isolate and resolve technical problems rapidly and economically. The scope of IT expertise represented by Progent's staff of nationwide support engineers makes it possible to escalate even the most difficult problems to competent specialists as needed.

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    Access to External Support Databases Small Business Networking

    Progentís team of Microsoft and Cisco Premier Certified experts average more than a decade of real-world professional experience, in the trenches of network support, executing a wide range of technical tasks for a large array of clients. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting personnel. This means that you get not only expert technical skills, but also a support engineer with field-tested approaches for applying technical knowledge to solve actual IT problems quickly.

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    Progent's Cisco Wi-Fi VoIP phone configuration and troubleshooting consultants offer online and on-premises assistance to help you build and administer a Cisco wireless VoIP phone deployment by delivering integration services that can range from troubleshooting the set up of an IP phone or access point to providing comprehensive project management outsourcing or co-sourcing services for updating the Wi-Fi architecture of a campus.

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  • Office 365 AD Connect Remote Troubleshooting
    Hybrid Configuration Wizard Remote Support

    Microsoft has made a strong effort to enable seamless hybrid environments that integrate Office 365 Exchange Online and local Exchange deployments. This allows you to have specific Exchange mailboxes hosted on your physical datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft-certified Exchange consulting team can assist you with any facet of designing, integrating and troubleshooting your hybrid Office 365 Exchange Online deployment. Progent's Exchange specialists can provide as-needed support to help you resolve challenging technical bottlenecks and also offer comprehensive project management outsourcing to ensure your hybrid Office 365/Exchange initiative is completed on time and on budget.

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  • IT Consultants Exchange 2016 Migration
    Microsoft Exchange 2016 Migration Online Troubleshooting

    Progent can help your business in any and all phases of your migration to Microsoft Exchange Server 2016 including planning high availability (HA) infrastructure for an on-premises, Microsoft cloud connected or hybrid deployment; CAL licensing compliance for Exchange Server and Windows Server 2012 R2+; moving mailboxes; Hyper-V virtualization design; determining storage requirements for your virtual machines, mailbox databases and logs; setting up HLB for high-availability CAS services; planning, setting up and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; updating your firewall; creating SSL certs; performing client integration with Office desktop or Office 365; and setting up Outlook on the web (formerly Outlook Web App).


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