Crypto-Ransomware : Your Feared Information Technology Catastrophe
Crypto-Ransomware  Recovery ExpertsRansomware has become a too-frequent cyber pandemic that presents an enterprise-level threat for businesses vulnerable to an attack. Versions of ransomware such as CrySIS, CryptoWall, Locky, SamSam and MongoLock cryptoworms have been out in the wild for a long time and continue to inflict harm. More recent strains of crypto-ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Egregor, as well as more as yet unnamed viruses, not only encrypt online files but also infiltrate most configured system backup. Information synchronized to cloud environments can also be ransomed. In a vulnerable environment, it can render automated restoration hopeless and basically sets the network back to square one.

Getting back online applications and data after a crypto-ransomware outage becomes a sprint against the clock as the victim struggles to stop the spread and clear the ransomware and to resume business-critical operations. Since ransomware needs time to move laterally, attacks are frequently sprung at night, when successful attacks may take more time to recognize. This compounds the difficulty of quickly marshalling and orchestrating an experienced response team.

Progent offers an assortment of support services for protecting Broomfield businesses from ransomware events. Among these are staff training to become familiar with and not fall victim to phishing attempts, ProSight Active Security Monitoring for endpoint detection and response (EDR) utilizing SentinelOne's AI-based cyberthreat protection to detect and extinguish zero-day malware attacks. Progent also provides the services of seasoned ransomware recovery consultants with the track record and commitment to reconstruct a breached environment as urgently as possible.

Progent's Crypto-Ransomware Restoration Support Services
Soon after a ransomware penetration, even paying the ransom demands in Bitcoin cryptocurrency does not guarantee that merciless criminals will respond with the codes to decipher any or all of your files. Kaspersky ascertained that 17% of crypto-ransomware victims never recovered their information even after having paid the ransom, resulting in increased losses. The gamble is also expensive. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is significantly above the average ransomware demands, which ZDNET estimated to be approximately $13,000 for smaller organizations. The alternative is to re-install the mission-critical parts of your Information Technology environment. Absent the availability of full information backups, this requires a wide complement of IT skills, well-coordinated team management, and the ability to work continuously until the job is completed.

For decades, Progent has made available professional IT services for businesses across the U.S. and has earned Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes professionals who have earned high-level certifications in leading technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security consultants have earned internationally-renowned certifications including CISA, CISSP-ISSAP, ISACA CRISC, and SANS GIAC. (See Progent's certifications). Progent also has experience in financial management and ERP applications. This breadth of experience provides Progent the ability to quickly identify important systems and re-organize the remaining parts of your computer network system following a ransomware attack and assemble them into a functioning system.

Progent's ransomware team has state-of-the-art project management systems to coordinate the sophisticated recovery process. Progent understands the importance of working quickly and in concert with a customer's management and IT staff to assign priority to tasks and to put essential systems back on line as soon as humanly possible.

Customer Case Study: A Successful Ransomware Attack Recovery
A client engaged Progent after their network system was brought down by the Ryuk ransomware virus. Ryuk is believed to have been deployed by Northern Korean government sponsored cybercriminals, suspected of using algorithms leaked from the U.S. National Security Agency. Ryuk goes after specific organizations with little or no room for operational disruption and is among the most profitable incarnations of ransomware. Well Known organizations include Data Resolution, a California-based data warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a regional manufacturing business based in the Chicago metro area and has around 500 employees. The Ryuk attack had disabled all essential operations and manufacturing processes. Most of the client's data backups had been directly accessible at the time of the intrusion and were eventually encrypted. The client was evaluating paying the ransom (exceeding $200K) and praying for the best, but ultimately engaged Progent.

"I cannot speak enough in regards to the help Progent gave us throughout the most stressful period of (our) company's survival. We would have paid the cybercriminals except for the confidence the Progent group gave us. That you could get our messaging and key applications back quicker than one week was amazing. Each staff member I worked with or texted at Progent was laser focused on getting us back online and was working all day and night to bail us out."

Progent worked with the customer to quickly assess and prioritize the mission critical services that needed to be addressed to make it possible to resume business operations:

  • Active Directory
  • Email
  • Accounting and Manufacturing Software
To start, Progent adhered to Anti-virus event mitigation best practices by stopping the spread and disinfecting systems. Progent then started the steps of restoring Windows Active Directory, the key technology of enterprise environments built upon Microsoft technology. Microsoft Exchange messaging will not operate without Active Directory, and the client's financials and MRP applications used Microsoft SQL Server, which requires Windows AD for access to the information.

In less than 2 days, Progent was able to recover Windows Active Directory to its pre-virus state. Progent then completed reinstallations and hard drive recovery of mission critical systems. All Microsoft Exchange Server ties and attributes were usable, which accelerated the restore of Exchange. Progent was able to collect non-encrypted OST data files (Outlook Off-Line Data Files) on user PCs and laptops to recover mail data. A not too old off-line backup of the client's manufacturing software made them able to return these vital programs back online. Although a lot of work was left to recover fully from the Ryuk virus, core services were restored rapidly:

"For the most part, the manufacturing operation never missed a beat and we made all customer sales."

Over the next few weeks important milestones in the recovery project were completed through close collaboration between Progent engineers and the customer:

  • Self-hosted web sites were brought back up without losing any information.
  • The MailStore Server with over 4 million archived messages was brought online and available for users.
  • CRM/Product Ordering/Invoices/Accounts Payable (AP)/AR/Inventory Control functions were completely restored.
  • A new Palo Alto 850 security appliance was deployed.
  • Ninety percent of the desktops and laptops were functioning as before the incident.

"Much of what went on in the initial days is nearly entirely a haze for me, but I will not forget the commitment all of you put in to give us our company back. I've been working with Progent for the past 10 years, possibly more, and every time I needed help Progent has impressed me and delivered as promised. This situation was a testament to your capabilities."

A likely business-killing disaster was avoided by top-tier professionals, a wide array of technical expertise, and close teamwork. Although in hindsight the ransomware incident described here would have been identified and prevented with modern cyber security solutions and recognized best practices, staff education, and well thought out security procedures for information protection and keeping systems up to date with security patches, the reality remains that state-sponsored criminal cyber gangs from China, North Korea and elsewhere are relentless and are an ongoing threat. If you do fall victim to a ransomware incident, remember that Progent's roster of experts has extensive experience in ransomware virus defense, cleanup, and file disaster recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others that were helping), I'm grateful for allowing me to get rested after we got through the initial push. Everyone did an amazing effort, and if anyone that helped is around the Chicago area, dinner is my treat!"

Download the Crypto-Ransomware Cleanup Case Study Datasheet
To read or download a PDF version of this ransomware incident report, click:
Progent's Crypto-Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Expertise in Broomfield
For ransomware cleanup consulting in the Broomfield area, phone Progent at 800-462-8800 or see Contact Progent.

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  • Offsite Workforce Consulting Experts - Broomfield - Management Solutions Guidance Broomfield-Louisville, CO Broomfield Remote Workers Endpoint Management Tools Expertise Broomfield-Thornton, CO, US
  • Online Technical Support OS X Macintosh OSX Computer Engineer
  • Onsite Technical Support MSP360 Desktop Backup MSP360 Ultimate Backup Help and Support
  • Open Now Sales Office Online Support Remote Troubleshooting Branch Offices
  • Outsourcing ASA 5500-X Firewall with Firepower Cisco ASA and VMware Support and Setup
  • Broomfield Snatch Ransomware Removal Broomfield-Westminster, U.S.A.
  • Phone Support Services Microsoft Office System Implementation Support Microsoft Office
  • Power BI Integration Engineer Power BI Mobile Apps Development Companies

  • SentinelOne Endpoint Protection Consulting Services
    Urgent Computer Engineer SentinelOne Malware Forensics Experts

    Progent is a reseller and integrator for SentinelOne's Singularity product family, a subscription-based, cloud-first threat management solution that incorporates AI software and expert services to deliver cutting-edge endpoint detection and response (EDR).

  • Private Cloud Hosting Services Consult Private Cloud Hosting for Virtual Data Centers Specialists
  • Private Cloud Solutions Services Professionals ProSight Private Cloud Services
  • ProSight Email Data Loss Protection Services Cloud-managed Email Security Consulting
  • ProSight IT Management Outsourcing Specialists Consulting ProSight Remote IT Management
  • ProSight Reporting Infrastructure Monitoring Integration Services 24-7 ProSight Reporting Remote Infrastructure Monitoring Consultant
  • ProSight Virtual Hosting Specialists Virtual Machine Hosting Engineers
  • Broomfield Netwalker Crypto-Ransomware Restoration Broomfield-Boulder
  • Professional Cisco Voice over IP Cisco SBCS Engineer
  • Professionals Microsoft 365 hybrid solutions for Exchange Exchange Online Archiving Computer Engineer
  • Project Planning Technology Professional Project Planning Consulting Services
  • RIM Blackberry Computer Engineer On-site Support RIM BlackBerry Exchange

  • Private Cloud Hosting Services Specialist
    Biggest Consulting Small Business Private Clouds

    Progent's Private Cloud Hosting outsourcing offers complete hosting of a small or mid-size company's servers in a solution that delivers the highest degree of dependability and expandability and is also easy to move to any data center. Progent's Private Cloud Hosting services are built upon proven virtualization technologies that allow small and midsize businesses with mixed- platform environments to save dramatically on the expense of capital investments, system maintenance, and IT administration while achieving world-class reliability and an unprecedented degree of vendor flexibility.

  • Ransomware Business Recovery Broomfield, CO Ransomware Rebuild Broomfield-Louisville, Colorado
  • Ransomware Protection Engineers Ransomware Protection Engineers

  • Support Services Virtual Service Desk
    Extended Service Desk Engineer

    Progent's Shared Help Desk service makes it possible for your business to split the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution based on ConnectWise Manage, the leading shared PSA tool for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.

  • Remote Support Onsite Technical Support District of Columbia Small Office IT Consulting Services
  • Remote Support Services SQL Server 2019 High Availability Top Rated SQL Server 2019 Express Support
  • Remote Workforce Broomfield Consultants - Data Protection Solutions Consulting and Support Services After Hours Broomfield At Home Workers Backup/Recovery Technology Assistance Broomfield-Louisville, CO
  • Broomfield-Boulder, CO, U.S.A. Broomfield Snatch Ransomware File-Recovery
  • Remote Workforce Broomfield Guidance - Help Desk Call Center Outsourcing Consulting Services Broomfield Top Remote Workforce Broomfield Consulting Services - Help Desk Solutions Expertise Broomfield-Boulder
  • Remote Workforce Expertise nearby Broomfield - VoIP Systems Consultants Broomfield CO Broomfield-Boulder Emergency Telecommuters Broomfield Consulting Services - VoIP Systems Guidance
  • SQL Server 2012 Reporting Services Online Consulting Top Microsoft Denali Online Troubleshooting
  • SentinelOne Next Generation Endpoint Protection Engineer SentinelOne Endpoint Protection Consultant
  • Services MySQL development MySQL Standard Edition Engineer
  • Skype for Business Reverse Proxy Server Consultant Engineers Skype for Business conference bridges
  • Small Business Managed Services Consultant Open Now Ransomware Protection Services
  • Small Business WAP131 Integration Support Small Business WAPs Consultant
  • Small Office IT Specialist Urgent Small Office Migrations
  • Smartphone patch management Services IoT device patch management Services
  • Spam filter Professionals 24-Hour Spam Filtering Network Support Technician
  • Broomfield Ryuk Crypto-Ransomware Restoration Broomfield-Louisville, CO
  • Specialist Lync Server 2013 Persistent Chat Lync Server 2013 and Exchange UM Server Engineers
  • Specialists Flexential Colocation Center 24-Hour Flexential Tampa Data Center Professionals

  • iPhone Integration
    MobileMe Computer Consultant

    Progent's experts can provide Apple macOS and OS X users a range of services such as workstation support, Apple macOS and OS X consulting, Mac integration with Windows environments, Entourage and email help, network protection services, and one-on-one training. Progent can assist clients to upgrade to macOS from OS X or other earlier versions of Apple OS X and Progent can provide expertise with macOS and Mac OS X application software. Progent's specialists in Apple technology can also assist you with Apple iPhone integration and iPad synchronization, or migrating to Apple's iCloud services. For computer environments built solely on Mac OS X or for systems incorporating a mix of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to handle the difficulty of planning, configuring and maintaining a network environment that is available, secure, efficient and aligned with your company's business goals.

  • Sun Solaris Migration Consulting UNIX Migration

  • Microsoft Dynamics GP 2015 Custom Programming Services
    Dynamics GP 2015 Azure Integration Technology Professional

    Microsoft Dynamics GP 2015 R2 features a revamped design that enhances cloud integration, supports popular handheld devices, permits one-time login with Azure Active Directory, and strengthens security. Microsoft Dynamics 2015 R2 also streamlines reporting, includes nine new Workflows, extends the Web Client, and delivers more than 100 enhancements to its library of applications. Progent's Microsoft-certified and Cisco-certified consultants have the broad knowledge and experience to resolve the many IT and business challenges involved with upgrading to Dynamics GP 2015 R2 and can assist you to perform an efficient migration that will optimize the return on your investment in this mission-critical product.

  • Supplemental IT Staffing Support Services Consultants Broomfield, CO, United States Broomfield Temporary IT Staffing Help Broomfield
  • Symantec VelociRaptor Information Technology Consulting 24x7 Symantec Security Compliance Auditor
  • System Center 2012 R2 Virtual Machine Manager Integration Services SCVMM 2012 Specialist
  • System Center 2016 Azure Integration Online Consulting Expert Microsoft Certified Online Troubleshooting System Center 2016 Troubleshooting
  • Technology Consulting Cisco Content Engine Network Module for Content Delivery Open Now Non-stop Load Balancing Network Consultants
  • Technology Consulting Services Call Desk Sharing 24-7 Microsoft and Cisco Co-managed Help Desk Network Engineer
  • Top 64-bit Upgrade Technical Consultant 64-bit Processing Specialist
  • Top BlackBerry Redirector Support Firms Broomfield-Louisville, Colorado BlackBerry Smartphone Online Consulting
  • Top Microsoft SCDPM 2012 Reporting IT Consultants Consulting Services SCDPM 2012 Deduplication

  • Work from home Cisco Certified Work At Home Job
    Virtual Office Infrastructure Telecommuting Job

    Progent's company culture will make you a more capable professional by improving your technical skills and increasing the satisfaction of your clients. Progent delivers this promise by recruiting the top consulting talent for you to work with, providing an advanced network and communications infrastructure, running specialized software tools to enable the maximum level of service, and by optimizing proven operational models for finding and maintaining clients.

  • Top Ranked Cisco Firewalls IT Services PIX 500 Firewall Computer Consultant
  • Top Ranked Offsite Employees Helpdesk Services Consultant Teleworker Helpdesk Technology Consulting Services
  • Broomfield Sodinokibi Crypto-Ransomware File-Recovery Broomfield-Thornton, Colorado
  • Top Rated Remote Workers Consulting nearby Broomfield - Integration Consulting Services Broomfield-Thornton, Colorado At Home Workers Broomfield Consulting Experts - Setup Consulting Experts
  • UC520 Consulting Services 24x7x365 Cisco VoIP Phones and Jabber On-site Support
  • Ubiquiti UniFi Controller software Consultant Services Top Ubiquiti UniFi switch Consultants
  • VMware Site Recovery Manager Compliance Consultancy VMware Site Recovery Manager Audit Reporting Consultancy
  • Wi-Fi Network Technology Consulting Services Immediate Wireless LAN Onsite Technical Support
  • Windows 10 MDT Professionals Specialists Windows 10 Training
  • Windows 11 Migration Network Providers Consulting Group Windows 11 Migration
  • Windows 2008 Server Manager Broomfield-Boulder, CO Integration Services Windows Server 2012 Broomfield-Thornton

  • QuickBooks Pro Application Consultants
    Top Microsoft Dynamics 365 Retail Remote Support

    In addition to providing access to Microsoft Dynamics GP (Great Plains) specialists, Progent can provide experts in Dynamics AX, Dynamics NAV (Navision), Dynamics SL, Dynamics RMS, Macola ERP by Exact, MAS 90 by Sage Software, and QuickBooks Pro by Intuit. Progent can provide programming, troubleshooting, management help, migration support, and 1-on-1 or group online training classes tailored to address your particular needs. Progent's consultants also can help you integrate and maintain a secure, reliable server and communications foundation to run your ERP, MRP and accounting applications.

  • Windows 2022 Technology Consulting Services Windows 2019 Online Consulting
  • Windows 8.1 Upgrade Consulting Services Windows 8 Technology Professional

  • Integration Support IT Services for Network Service Firms
    Expertise for IT Service Providers Network Consulting

    Progent's Support Program for IT Service Providers lets you use Progent's consulting engineers under your own service brand as a transparent arm of your IT consulting staff.

  • Broomfield Netwalker Ransomware Repair Broomfield CO
  • Windows Server 2012R2 Configuration Manager Computer Consultant Specialist Microsoft Windows Server 2012R2

  • Windows Server 2022 PowerShell Remote Technical Support
    Windows Server 2022 Security and Compliance Technology Consulting Services

    Progent's certified Windows Server 2022 consultants can assist your organization to plan and carry out a cost-effective migration to Windows Server 2022 using a self-hosted system architecture or a hybrid deployment model that combines cloud-based Windows Server on Azure with an on-site installation of Windows Server 2022.

  • Windows Server 2012R2 Data Deduplication Help and Support Windows Server 2012R2 Hyper-V Virtual Switch Online Technical Support
  • Broomfield Spora Crypto-Ransomware File-Recovery Broomfield, Colorado, United States
  • iCloud Integration Macintosh Online Consulting
  • installation and Administration Microsoft Office System Largest Technical Support Organization Microsoft
  • wireless VoIP phone integration Online Technical Support Cisco Certified Wi-Fi IP phone integration Online Help

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