Ransomware : Your Feared Information Technology Nightmare
Crypto-Ransomware  Remediation ExpertsRansomware has become a modern cyberplague that presents an enterprise-level danger for businesses poorly prepared for an attack. Multiple generations of ransomware such as CryptoLocker, Fusob, Bad Rabbit, SamSam and MongoLock cryptoworms have been around for years and continue to inflict destruction. Modern variants of ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Egregor, plus frequent as yet unnamed malware, not only do encryption of online data files but also infiltrate most available system protection. Files synched to the cloud can also be encrypted. In a poorly architected environment, this can render automated recovery useless and basically knocks the datacenter back to zero.

Getting back programs and data after a ransomware intrusion becomes a sprint against time as the targeted organization tries its best to stop lateral movement and cleanup the crypto-ransomware and to restore business-critical activity. Because ransomware takes time to replicate, attacks are frequently sprung during weekends and nights, when penetrations typically take more time to detect. This compounds the difficulty of promptly mobilizing and coordinating a qualified response team.

Progent offers an assortment of services for securing Broomfield organizations from crypto-ransomware penetrations. These include team education to become familiar with and not fall victim to phishing scams, ProSight Active Security Monitoring for endpoint detection and response using SentinelOne's behavior-based cyberthreat defense to discover and extinguish day-zero malware attacks. Progent also can provide the services of experienced crypto-ransomware recovery professionals with the track record and commitment to rebuild a breached system as quickly as possible.

Progent's Ransomware Recovery Services
Following a ransomware attack, even paying the ransom in Bitcoin cryptocurrency does not provide any assurance that distant criminals will return the needed codes to decipher all your files. Kaspersky determined that seventeen percent of ransomware victims never recovered their data even after having sent off the ransom, resulting in increased losses. The risk is also costly. Ryuk ransoms frequently range from fifteen to forty BTC ($120,000 and $400,000). This is well above the usual ransomware demands, which ZDNET estimated to be in the range of $13,000 for small businesses. The fallback is to piece back together the critical components of your IT environment. Absent the availability of essential data backups, this calls for a broad range of skill sets, professional project management, and the ability to work continuously until the job is complete.

For decades, Progent has provided expert IT services for businesses across the U.S. and has achieved Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes consultants who have earned high-level industry certifications in important technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security engineers have earned internationally-recognized industry certifications including CISM, CISSP-ISSAP, ISACA CRISC, and SANS GIAC. (See Progent's certifications). Progent in addition has expertise with financial systems and ERP software solutions. This breadth of experience provides Progent the capability to rapidly understand critical systems and consolidate the surviving parts of your computer network environment after a crypto-ransomware event and rebuild them into a functioning system.

Progent's recovery team of experts deploys state-of-the-art project management systems to coordinate the sophisticated restoration process. Progent understands the urgency of acting quickly and in concert with a client's management and Information Technology resources to assign priority to tasks and to get key applications back on line as soon as possible.

Case Study: A Successful Ransomware Incident Response
A customer escalated to Progent after their organization was crashed by Ryuk ransomware virus. Ryuk is believed to have been deployed by North Korean state sponsored cybercriminals, possibly adopting techniques leaked from America's National Security Agency. Ryuk attacks specific companies with little ability to sustain disruption and is among the most lucrative incarnations of ransomware viruses. Major victims include Data Resolution, a California-based data warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a regional manufacturing business based in Chicago with around 500 staff members. The Ryuk event had disabled all business operations and manufacturing capabilities. Most of the client's information backups had been directly accessible at the start of the intrusion and were eventually encrypted. The client was actively seeking loans for paying the ransom (in excess of $200K) and hoping for good luck, but in the end brought in Progent.

"I cannot speak enough in regards to the support Progent gave us throughout the most stressful period of (our) businesses survival. We may have had to pay the Hackers if not for the confidence the Progent group afforded us. The fact that you could get our messaging and production servers back online sooner than seven days was incredible. Every single person I spoke to or communicated with at Progent was amazingly focused on getting us back online and was working all day and night to bail us out."

Progent worked with the client to quickly get our arms around and assign priority to the critical applications that needed to be recovered to make it possible to resume company functions:

  • Active Directory (AD)
  • Electronic Messaging
  • Financials/MRP
To start, Progent followed ransomware incident response industry best practices by halting the spread and removing active viruses. Progent then began the task of rebuilding Microsoft AD, the core of enterprise environments built upon Microsoft Windows technology. Microsoft Exchange Server email will not operate without AD, and the customer's accounting and MRP software used SQL Server, which depends on Active Directory services for security authorization to the databases.

In less than two days, Progent was able to rebuild Active Directory services to its pre-intrusion state. Progent then assisted with setup and hard drive recovery on critical systems. All Exchange Server ties and configuration information were intact, which facilitated the restore of Exchange. Progent was also able to locate intact OST files (Microsoft Outlook Off-Line Data Files) on team desktop computers in order to recover email data. A not too old offline backup of the client's financials/MRP systems made them able to restore these required applications back online for users. Although significant work still had to be done to recover totally from the Ryuk attack, the most important services were returned to operations rapidly:

"For the most part, the production line operation was never shut down and we produced all customer sales."

During the next few weeks important milestones in the restoration project were accomplished through tight cooperation between Progent team members and the customer:

  • Internal web sites were returned to operation with no loss of information.
  • The MailStore Microsoft Exchange Server containing more than 4 million archived messages was spun up and available for users.
  • CRM/Customer Orders/Invoicing/Accounts Payable/AR/Inventory Control functions were fully functional.
  • A new Palo Alto Networks 850 security appliance was installed and configured.
  • Ninety percent of the user PCs were operational.

"Much of what occurred in the early hours is nearly entirely a fog for me, but our team will not forget the commitment each of the team put in to give us our business back. I have been working with Progent for the past ten years, possibly more, and every time Progent has come through and delivered as promised. This time was the most impressive ever."

A potential business-ending disaster was averted due to dedicated experts, a broad spectrum of knowledge, and close collaboration. Although in analyzing the event afterwards the ransomware attack described here could have been blocked with modern cyber security technology and NIST Cybersecurity Framework best practices, staff training, and properly executed incident response procedures for backup and proper patching controls, the reality is that government-sponsored criminal cyber gangs from Russia, China and elsewhere are tireless and are an ongoing threat. If you do get hit by a ransomware penetration, remember that Progent's roster of experts has extensive experience in ransomware virus defense, mitigation, and file recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Tony and Chris (along with others who were involved), thanks very much for allowing me to get some sleep after we got through the most critical parts. All of you did an incredible effort, and if anyone that helped is in the Chicago area, a great meal is on me!"

Download the Ransomware Remediation Case Study Datasheet
To read or download a PDF version of this case study, please click:
Progent's Crypto-Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Consulting in Broomfield
For ransomware recovery consulting services in the Broomfield metro area, phone Progent at 800-462-8800 or go to Contact Progent.

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    Progent's Cisco-certified wireless networking consultants can provide online and onsite consulting and troubleshooting services to help your organization to design, configure, administer, optimize, and repair Wi-Fi networks that incorporate Cisco's Meraki access points. Progent's consultants can also assist your organization to design and deploy hybrid environments that combine on-premises and cloud-based services and that provide easy access, enhanced protection, streamlined management, and dependable performance for all your wired and wireless devices.

  • Offsite Workforce Consulting in Broomfield - Management Solutions Assistance Broomfield-Louisville Remote Workforce Broomfield Guidance - Management Systems Consulting Broomfield-Louisville, Colorado, U.S.A.
  • Offsite Workforce Guidance in Broomfield - Cloud Systems Consulting Services Broomfield, Colorado Remote Workers Guidance near me in Broomfield - Cloud Systems Consulting Experts Broomfield-Louisville, Colorado
  • Oklahoma Network Security Consultants Wyoming Small Office Network Consultants
  • On-site Support SQL Server 2014 Cardinality Estimation SQL Server 2014 Database Migration Support and Help
  • On-site Technical Support Automatic Network Topology Mapping Automatic Network Infrastructure Diagrams Support and Setup
  • Online Support Services Microsoft IM Infrastructure Microsoft Office Communications Server 2007 Consultant Services
  • Onsite Technical Support Microsoft Certified Microsoft Certified Small Business IT Outsourcing
  • Open Now MS SQL Server 2008 Technical Support Services SQL 2008 Technical Support Services
  • Operating System Training Knowledge Transfer Network
  • Operations Manager IT Consulting System Center MOM Consulting
  • Oracle 11g Migration Integration Companies Oracle RDBMS
  • PCLinuxOS Linux Professionals Onsite Technical Support Fedora Linux
  • Phobos ransomware recovery Technology Professional Consultants ProSight Phishing Protection
  • Private Cloud Solutions Consultant Virtual Machine Hosting Professional
  • Broomfield NotPetya Ransomware Removal Broomfield-Westminster, Colorado
  • Professionals SharePoint 2016 PowerShell Remote Support Services SharePoint 2016 and OneDrive for Business
  • Progent's Management Team Support Organizations Progent Management Setup Service

  • Office 365 IT Consultant
    Engineer Microsoft 365 Access Development

    Microsoft 365, formerly called Office 365, is Microsoft's extensive suite of productivity apps and cloud-hosted services offered on a monthly or annual subscription basis. Microsoft 365 programs and cloud-based services are available in an array of subscription plans intended for markets ranging from individuals and home offices to enterprises. Progent can provide quick and affordable online access to consultants with in-depth knowledge of Microsoft, Mac, iOS, and Google Android platforms. Progent can assist you to understand the many subscription plans available with Microsoft 365 and integrate your information network with Microsoft 365 so you realize maximum business value. Progent offers expertise with cross-vendor networks that include Windows, macOS, and Linux operating systems. Progent can also assist your business to create and maintain hybrid ecosystems that seamlessly combine on-premises and cloud resources.

  • Ransomware Recovery Readiness Analysis Technology Professional SentinelOne Ransomware Monitoring Specialist
  • Recovery Services Cisco VoIP Cisco Management Experts
  • Redhat Linux, Solaris, UNIX Troubleshooting Broomfield-Westminster, Colorado Broomfield CO Mandrake Linux, Solaris, UNIX Network Consulting
  • Remote Monitoring and Reporting Computer Consulting Microsoft Operations Manager Online Consulting
  • Remote Technical Support Cisco NSS2000 Network Storage Systems Cisco Small Business series NSS3000 Remote Consulting
  • SCDPM 2016 Support and Setup Support System Center 2016 and Hyper-V Integration

  • System Center Configuration Manager Online Technical Support
    SCCM and Windows Server Support Outsourcing

    System Center Configuration Manager automates application and device provisioning and updating, centralizes security and compliance settings management, keeps track of network assets, protects against corporate data leakage, provides health reporting, allows secure end-user self service, and offers a single point of control for administering mixed-OS ecosystems based on on-premises, cloud, or hybrid deployment topologies. Progent's Microsoft-certified SCCM consultants and Microsoft Azure cloud integration specialists can assist your organization with any aspect of designing, implementing, operating and repairing a SCCM deployment for local, cloud, or hybrid environments.

  • SQL Server 2012 AlwaysOn Availability Groups Engineer Specialists SQL Server 2012
  • SQL Server 2014 Backup Encryption Online Troubleshooting After Hours Microsoft Experts SQL Server 2014 Monitoring Specialists
  • SQL Server 2017 Standard Specialists SQL Server 2017 Disaster Recovery Integration
  • Security Group Juniper Junos CLI Network Security Audit Juniper Junos Network and Security Manager
  • Security Threat Bulletins Security Company Security Firm Network Security Bulletins
  • Broomfield Ryuk Crypto-Ransomware Virus Remediation Broomfield-Louisville, Colorado
  • Server Management Remote Consulting Virtual Server Consulting Services
  • SharePoint 2013 Newsfeeds Setup and Support Microsoft SharePoint Server 2013 IT Consulting
  • SharePoint Excel Services Integration SharePoint Server 2010 Technical Support
  • Broomfield Colorado Broomfield Lockbit Ransomware Operational-Recovery
  • SharePoint Server 2010 Support Services SharePoint Workspace 2010 Consultant Services
  • Solaris to Windows Upgrade Upgrade Help Sun Solaris
  • Specialist ProSight Virtual Machine Hosting Private Cloud Integration Consultancy
  • Supplemental Helpdesk Technology Consulting Services Technology Consulting Services Shared Helpdesk
  • Support Duo Two-factor Authentication (2FA) Zero Trust Cybersecurity Online Help
  • Support and Help Windows 8.1 Backup and Restore Microsoft Windows 8.1 Evaluation Network Engineer
  • Broomfield Lockbit Crypto-Ransomware Business-Recovery Broomfield CO
  • Support and Integration iPad Remote Support iPhone 5
  • Sydney, Melbourne, Brisbane Microsoft MCDBA Engineer Careers Positions Microsoft MCDBA Support Perth
  • Symantec Raptor Cybersecurity Consultancy Network Security Test Symantec Raptor
  • System Center Operations Manager Network Consultants Remote Monitoring and Reporting On-site Technical Support
  • Technical Consultant Windows 7 Migration Microsoft Windows 7 Migration Professional
  • Broomfield Netwalker Ransomware Operational-Recovery Broomfield-Louisville
  • Technology Consulting Enterprise Windows 2003 Internet Data Center On-site Support
  • Technology Professional ISA 2006 Firewall ISA 2006 Firewall Consultants
  • Telecommuters Broomfield Consulting - IP Voice Technology Consulting Services Broomfield-Louisville, CO Broomfield Teleworkers IP Voice Systems Consultants Broomfield-Boulder
  • Telecommuters Broomfield Consulting - Network Security Solutions Consulting Experts Broomfield-Westminster, CO Broomfield At Home Workforce Endpoint Security Solutions Consultants Broomfield-Louisville, CO
  • Top Professionals Windows Server 2019 Windows Defender ATP Windows Server 2019 integration Support
  • Top Quality Sun Solaris Computer Consultant Sun Solaris On-site Technical Support
  • Top Ranked Radvision XT5000 Services Polycom OTX Telepresence Consultants
  • Urgent Broomfield Spora Ransomware Data-Recovery
  • Top Rated Exchange 2000 Server Network Consulting Online Support Services Exchange Server 2000
  • Top Rated Juniper SSG Series Router Cybersecurity Group Cybersecurity Contractors Juniper SSG350M Router
  • Top Rated Telecommuter Collaboration Software IT Consulting Work from Home Collaboration Software Professionals

  • Microsoft Office SharePoint Server 2013 Integration Services
    Integration Services SharePoint Server 2007

    Progent's Microsoft-certified consultants can provide companies of all sizes consulting, troubleshooting, and application development services for Microsoft SharePoint Server and SharePoint Online. SharePoint is an advanced solution that uses web-based technology for efficiently connecting people, groups and information. Microsoft SharePoint provides a central spot for your workers or clients to connect to, manage, share and manipulate useful information, files, and applications and to communicate with one another. Microsoft SharePoint allows quicker and more intelligent decisions, more efficient access across teams and more streamlined business processes. Windows SharePoint Services connect workers, clients, teams and major tasks with the knowledge they've created in a manner that makes data convenient to find, download and apply. Progent's SharePoint experts can assist you to maintain your existing SharePoint ecosystem or upgrade to the latest version of SharePoint Server or to SharePoint Online.

  • Urgent Engineers Remote Server Management HP Lights-Out 100c Remote Management Card Consult
  • Broomfield Netwalker Ransomware Data-Recovery Broomfield-Thornton, CO
  • Urgent Offsite Workforce Broomfield Expertise - Voice/Video Conferencing Solutions Expertise Broomfield, CO, USA Emergency Broomfield Teleworkers Conferencing Solutions Consulting Broomfield-Boulder, Colorado
  • Urgent Online Photoshop Training Network Design and Configuration Online Microsoft 365 Training Professionals
  • VMM 2016 Management Server Consultant Services SCVMM 2016 and VMware ESXi Engineer
  • Web Parts Reporting ASP Expert Development
  • Broomfield Phobos Crypto-Ransomware System-Rebuild Broomfield-Westminster
  • Windows 2000 Server IT Consultant Microsoft Windows 2000 Information Technology Consulting
  • Windows 2008 Server Computer Network Support Companies Broomfield-Boulder Broomfield-Louisville Windows Server 2012 R2 IT Outsource
  • Windows Server 2000 Migration Consulting Microsoft Certified Partner On-site Support Windows 2000
  • Windows Server 2016 Disaster Recovery Onsite Technical Support Windows Server 2016 and SCOM Remote Support Services
  • Windows Server 2016 Workgroup clusters On-site Support Windows Server 2016 Hybrid Support and Help
  • Broomfield MongoLock Ransomware Restoration Broomfield-Boulder
  • Windows Training Server Skills Transfer
  • Windows and Solaris Consulting Windows and UNIX Consult

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