Crypto-Ransomware : Your Worst IT Catastrophe
Ransomware  Recovery ExpertsRansomware has become an escalating cyber pandemic that represents an extinction-level threat for businesses of all sizes vulnerable to an assault. Different iterations of ransomware such as CryptoLocker, WannaCry, Locky, Syskey and MongoLock cryptoworms have been out in the wild for many years and still cause destruction. More recent variants of crypto-ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Lockbit and Nephilim, along with frequent as yet unnamed viruses, not only do encryption of on-line files but also infect most configured system restores and backups. Data synchronized to the cloud can also be ransomed. In a poorly designed system, it can make any recovery impossible and basically knocks the network back to zero.

Restoring programs and information after a crypto-ransomware event becomes a race against time as the targeted organization fights to stop the spread and clear the ransomware and to resume enterprise-critical activity. Due to the fact that crypto-ransomware needs time to spread, assaults are usually sprung at night, when successful penetrations typically take more time to identify. This compounds the difficulty of rapidly assembling and organizing a capable mitigation team.

Progent makes available a variety of help services for securing Broomfield enterprises from crypto-ransomware attacks. Among these are user education to help identify and not fall victim to phishing exploits, ProSight Active Security Monitoring (ASM) for remote monitoring and management, in addition to setup and configuration of next-generation security gateways with artificial intelligence capabilities to intelligently discover and suppress day-zero cyber threats. Progent in addition can provide the services of seasoned crypto-ransomware recovery engineers with the skills and commitment to restore a breached system as rapidly as possible.

Progent's Ransomware Restoration Support Services
Subsequent to a ransomware event, even paying the ransom in Bitcoin cryptocurrency does not ensure that criminal gangs will provide the needed codes to decipher any of your information. Kaspersky estimated that 17% of crypto-ransomware victims never restored their information after having paid the ransom, resulting in additional losses. The gamble is also expensive. Ryuk ransoms commonly range from fifteen to forty BTC ($120,000 and $400,000). This is greatly higher than the usual crypto-ransomware demands, which ZDNET estimated to be around $13,000 for smaller organizations. The fallback is to piece back together the vital parts of your IT environment. Absent the availability of essential data backups, this calls for a wide range of IT skills, professional team management, and the ability to work continuously until the task is finished.

For twenty years, Progent has made available certified expert Information Technology services for companies across the U.S. and has achieved Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes engineers who have attained high-level industry certifications in key technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security experts have garnered internationally-renowned industry certifications including CISM, CISSP, ISACA CRISC, and SANS GIAC. (Refer to Progent's certifications). Progent in addition has expertise with accounting and ERP applications. This breadth of expertise provides Progent the capability to efficiently understand important systems and organize the remaining parts of your Information Technology system after a ransomware penetration and rebuild them into a functioning network.

Progent's security team utilizes powerful project management applications to coordinate the sophisticated restoration process. Progent knows the importance of working rapidly and together with a customerís management and Information Technology team members to assign priority to tasks and to get key services back online as fast as possible.

Customer Case Study: A Successful Ransomware Penetration Response
A client escalated to Progent after their network system was taken over by the Ryuk ransomware. Ryuk is believed to have been deployed by North Korean government sponsored cybercriminals, possibly adopting approaches leaked from Americaís National Security Agency. Ryuk goes after specific companies with little or no ability to sustain disruption and is one of the most lucrative iterations of ransomware viruses. Headline organizations include Data Resolution, a California-based info warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a regional manufacturing business based in Chicago with about 500 workers. The Ryuk attack had disabled all business operations and manufacturing capabilities. The majority of the client's information backups had been on-line at the time of the attack and were eventually encrypted. The client was actively seeking loans for paying the ransom demand (more than $200,000) and wishfully thinking for good luck, but in the end called Progent.

"I cannot tell you enough in regards to the help Progent provided us throughout the most stressful period of (our) companyís existence. We most likely would have paid the criminal gangs except for the confidence the Progent team gave us. The fact that you could get our messaging and key servers back in less than five days was amazing. Every single staff member I spoke to or texted at Progent was totally committed on getting us back on-line and was working all day and night to bail us out."

Progent worked together with the customer to quickly identify and assign priority to the essential areas that had to be addressed in order to resume departmental operations:

  • Windows Active Directory
  • E-Mail
  • MRP System
To start, Progent adhered to ransomware event response industry best practices by halting the spread and performing virus removal steps. Progent then initiated the steps of rebuilding Windows Active Directory, the key technology of enterprise systems built upon Microsoft technology. Microsoft Exchange Server messaging will not work without AD, and the customerís accounting and MRP software used Microsoft SQL Server, which requires Windows AD for authentication to the databases.

In less than 2 days, Progent was able to restore Windows Active Directory to its pre-attack state. Progent then charged ahead with rebuilding and hard drive recovery of the most important systems. All Exchange data and configuration information were intact, which facilitated the restore of Exchange. Progent was able to assemble local OST data files (Microsoft Outlook Off-Line Folder Files) on various PCs and laptops to recover email data. A recent offline backup of the customerís financials/ERP software made it possible to recover these required services back on-line. Although a large amount of work remained to recover fully from the Ryuk event, core systems were returned to operations quickly:

"For the most part, the assembly line operation never missed a beat and we made all customer deliverables."

Over the next month key milestones in the recovery project were accomplished in tight collaboration between Progent consultants and the client:

  • In-house web applications were restored with no loss of data.
  • The MailStore Server with over 4 million historical emails was brought on-line and available for users.
  • CRM/Customer Orders/Invoices/AP/Accounts Receivables/Inventory capabilities were fully functional.
  • A new Palo Alto Networks 850 firewall was brought on-line.
  • Nearly all of the desktops and laptops were back into operation.

"Much of what went on those first few days is mostly a blur for me, but my team will not soon forget the urgency all of you accomplished to give us our business back. I have utilized Progent for the past ten years, maybe more, and each time Progent has come through and delivered as promised. This event was a testament to your capabilities."

A possible company-ending catastrophe was dodged with hard-working professionals, a wide array of IT skills, and close collaboration. Although in retrospect the crypto-ransomware incident described here would have been disabled with advanced security technology and security best practices, user and IT administrator training, and well designed security procedures for data backup and proper patching controls, the reality is that state-sponsored hackers from Russia, China and elsewhere are relentless and will continue. If you do fall victim to a ransomware incursion, remember that Progent's team of professionals has a proven track record in ransomware virus defense, cleanup, and file recovery.

"So, to Darrin, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others that were involved), thank you for making it so I could get some sleep after we got through the initial push. All of you did an amazing effort, and if any of your guys is in the Chicago area, a great meal is the least I can do!"

Download the Crypto-Ransomware Cleanup Case Study Datasheet
To review or download a PDF version of this customer story, please click:
Progent's Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

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    Progent's ProSight Email Guard uses the services and infrastructure of leading information security companies to provide web-based control and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall.

  • Professional IT Outsourcing Services IT Outsourcing Services Consult
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  • Project Implementation Technology Professional Project Requirements Definition Specialists
  • Project Server Design Firm Microsoft Expert Project Server Engineer
  • Remote Consulting Threat Management Gateway Microsoft Forefront TMG Technical Support
  • Remote Employees Infrastructure Technology Consulting Work from Home Network Infrastructure Online Troubleshooting
  • Remote Support PIX Firewall Upgrade CCIE Certified Remote Support PIX 500 Firewall

  • Microsoft and Cisco Certified Monitoring and Reporting Remote Troubleshooting
    Setup and Support Comprehensive Event Management

    Remote continuous network monitoring, automated alarms, and periodic reports are crucial to maintaining the proper operation of your IT system and avoiding preventable and expensive disruptions. Remote Monitoring and Management (RMM) technology has progressed so far that companies of all sizes can get a level of network stability that was previously reserved for large enterprises. Progent can provide a variety RMM solutions delivered as economical service packages designed to help your company to identify and fix a most network issues before they get big enough to impact your business.

  • Remote Workers Broomfield Consulting Services - Collaboration Systems Consulting Broomfield-Louisville, Colorado Offsite Workforce Expertise nearby Broomfield - Collaboration Solutions Assistance Broomfield
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  • SCOM 2012 Application Monitoring Support System Center OpsMgr 2012 Support
  • SMS Server 2003 Upgrade Outsourcing 24-Hour SMS Migration Support
  • SQL Server 2012 AlwaysOn Failover Cluster Online Technical Support SQL Server 2012 Monitoring Technical Support
  • SQL Server 2019 Backup Configuration SQL Server 2019 Cybersecurity Consultant Services
  • Security Consultancies Security Broomfield-Boulder, Colorado CISSP Protection Broomfield CO
  • Broomfield Broomfield MongoLock Ransomware Restoration
  • Server Help Progent's Management Progent's Management IT Specialist

  • Remote Workforce Professional
    Call Desk for Telecommuters Engineer

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  • Service Reporting Consultant Service Database Troubleshooting
  • Service Reports Remote Troubleshooting Cisco Certified Experts Tracking Service Costs Onsite Technical Support
  • SharePoint Server 2007 Support and Setup Office SharePoint Server 2007 Remote Support
  • Shared Support Desk Technology Consulting 24/7 Information Technology Consulting Supplemental Call Center
  • Skype for Business 2015 Computer Consulting Consultancy Skype for Business and Cloud Voicemail
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  • Skype for Business and iPhone Consulting Consulting Microsoft Skype for Business 2019
  • Small Business WAP131 IT Services Small Business 300 AP IT Services

  • Microsoft Exchange 2016 Migration Remote Consulting
    Microsoft Exchange Server 2016 Upgrade IT Consultant

    Progent can help you in all facets of your upgrade to Microsoft Exchange 2016 such as planning high availability infrastructure for a local, cloud-based or hybrid environment; CAL licensing requirements for Exchange Server and Windows Server 2012 R2; migrating mailboxes; Windows Hyper-V strategy; specifying storage capacity required for your VMs, databases and logs; setting up hardware load balancing (HLB) for high-availability CAS services; planning, setting up and validating Exchange Servers and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing the firewall; creating SSL certs; performing client remediation with Office desktop or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).

  • Small Business WAP581 Online Consulting Online Help Small Business Wireless AP
  • Small Company Consultant Services Support Outsourcing Small Company
  • Broomfield Snatch Crypto-Ransomware System-Rebuild Broomfield
  • Small Office Design Firm Top Support Group Small Business

  • Small Office IT Support
    Computer Networking Small Office

    Progent's Microsoft and Cisco premier network consultants offer expert support for a wide range of products and technologies and can provide that expertise by phone nationwide or onsite in major cities throughout the United States and anywhere in . Progent offers online support for information systems powered by Windows, UNIX, Linux, Solaris, or Apple ac, or for systems that incorporate a combination of Windows and UNIX/Linux platforms. Progent also offers the expertise of Cisco CCIE infrastructure engineers for complex network problems, as well as the the support of CISA and CISSP-qualified security engineers to handle high-level security design and troubleshooting. Progent has provided online troubleshooting to businesses in all 50 states in the U.S.

  • Small Office Online Support Services Small Company Consulting
  • Broomfield NotPetya Crypto-Ransomware Cleanup Broomfield-Westminster
  • Small-Medium Business Computer Support Midsize Company Server Consultant
  • Broomfield Dharma Ransomware Rollback Broomfield, Colorado
  • Software Consulting Firm Nationwide Remote Solution Provider Alaska
  • SonicWall Firewall Security Audit Services SonicWall Ransomware Protection Cybersecurity Organizations
  • Specialists for Network Service Providers nearby Broomfield - Transparent Short-Term Support Staff Assistance Broomfield Consulting Expertise for Broomfield IT Service Organizations
  • Specialists ransomware preparedness audit ransomware recovery Professional
  • Broomfield Lockbit Crypto-Ransomware Repair Broomfield-Westminster, CO, United States
  • Sun Solaris Remote Consult 24-Hour Solaris Remote Technology Professional
  • Sun Solaris Remote Consulting Services 24x7 Linux Online Specialist
  • Supplemental IT Staffing Services Consulting Experts Broomfield-Thornton, Colorado IT Staffing for Network Support Organizations Broomfield-Boulder, CO, US
  • Support and Help Helpdesk Sharing Computer Consultant Shared Call Center

  • Online Technical Support Extended Service Desk
    Technical Support Shared Network Support Help Desk

    Progentís Co-managed Help Desk service allows your IT organization to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution built around the top shared PSA tool for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.

  • Support and Setup Gentoo Linux Linux Troubleshooting
  • System Center 2012 Data Protection Manager Technical Support Onsite Technical Support SCDPM 2012 and Windows Server 2012
  • System Center Operations Manager Support 24x7 Network Remote Support Services
  • Technical Consultant Debian Linux, Sun Solaris, UNIX Broomfield-Westminster Emergency Suse Linux, Solaris, UNIX Remote Troubleshooting

  • SonicWall TZ Firewall Security Team
    Consultants SonicWall TZ300 Firewall

    Progent's certified SonicWall firewall consultants can help you configure, maintain, and update SonicWall firewall/VPN appliances including the newer SonicWall TZ and NSa Series of firewalls and the legacy SonicWall PRO 1260 Secure Switch devices. Progent's CISSP and CISA-certified network security consultants can help you incorporate SonicWall firewalls into an end-to-end security plan and build security into your corporate operations.

  • Technical Support Exchange Server 2003 Upgrade Exchange 2003 Server Migration Consultants
  • Technical Support Group Windows Windows Server 2016 Small Business Computer Consulting Services Broomfield-Louisville, CO

  • Networking Services Consulting Hourly Rate
    Consulting Rates Network Support Service

    Progent's pricing model is to bill for phone service and in-person visits by the minute. Consequently, you are billed just for delivered support. Progent does not demand a higher rate for off-hours or priority service, and within California or in areas where Progent provides in-person support, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no service activation charge and asks no retainer for services provided during regular working hours. Many service firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for quick fixes so you will not be forced to permit minor problems to fester.

  • Technical Support Juniper SRX Series Router Juniper SRX650 Router Security Contractors
  • Technology Consulting Exchange Server 2010 Migration 24 Hour Microsoft Exchange 2010 Information Technology Consulting
  • Telecommuters Broomfield Consulting Experts - Endpoint Management Tools Assistance Broomfield-Boulder, CO At Home Workers Guidance nearby Broomfield - Management Tools Guidance Broomfield
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  • Top Offsite Data Backup Service Configuration Data Protection Manager Backup Service Consulting Services
  • Top Quality 802.11ac Wi-Fi Network Specialists Wireless LAN Consulting Services
  • Top Quality Cisco ASDM for Firewall Management Engineer Technology Consulting ASA 5500-X Firewall with Firepower
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  • Top Ranked Consultant Services BlackBerry BES Express BlackBerry BES Express Engineers
  • Top Ranked Remote Troubleshooting Dynamics GP Software Dynamics GP 2013 Support Services

  • Top Quality Consulting Network Performance Troubleshooting
    ProSight Infrastructure Management Technical Support Services

    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map, track, enhance and debug their connectivity appliances such as routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when problems are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that need critical updates, or resolving performance issues.

  • Tracking Service Costs Technical Consultant Services Documentation Consultants

  • Microsoft Certified ISA Server Engineer
    Internet Security and Acceleration Server Specialist

    Progent's Microsoft-certified Forefront TMG and Internet Security and Acceleration Server 2006 consultants can help you to plan, install, and support a configuration of TMG 2010 or Internet Security and Acceleration Server 2006 on your network that delivers the firewall protection, speed and manageability that your business needs.

  • Urgent Expert Microsoft Certified Online Office Outlook Trainer Online Visio Training Information Technology Consulting Firm
  • Urgent MS SQL Server 2008 Professional SQL Server 2008 Computer Consultants
  • Urgent SCCM 2012 Device Management Technical Support Services SCCM 2012 Migration Online Technical Support

  • Computer Service Midsize Office
    Midsize Business Software Consulting Services

    Progent provides IT services for medium size companies who have 100 to 250 network users. The mid-size business or work group has typically been an underserved part of the market for IT consulting expertise. The cost structures and service delivery practices of large outside support organizations make them too costly for the ordinary small company or small medium business (SMB), which usually has a minimal information technology budget with which to maintain an IT system whose advanced technology and capability are frequently comparable to the networks of far bigger enterprises. Progent's service delivery model, which takes great advantage of online support, virtual office infrastructure and 24x7 server monitoring, dramatically reduces the IT support expenses of a small-medium business while providing the small company with big-company service from professional, world-class experts with background in a wide range of small business technologies. If your medium size company or small business is looking for levels of IT help needed for a mid-size organization without budgeting enterprise costs, you need Progent.

  • VirtualPC for Mac Troubleshooting Award Winning Technical Consultant Windows Emulation for macOS
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  • Independent MRP Consultant Position
    Contract MCSE Position

    Our Experts Team offers consulting in key areas including Macintosh integration and programs; Expertise for Linux-powered, UNIX-powered, and Sun Solaris systems; Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management expertise; Strategic and vertical application support; CIO, business analyst, and project logistics outsourcing; Special program design and integration; Web, electronic business, Electronic Data Interchange, and customer information portal development and deployment; Database support and performance consulting; Business intelligence consulting; and Telecommunications systems support.

  • Windows 2003 Server Consultant Services Online Help Microsoft Windows 2003
  • Windows Server 2012R2 Virtual Fibre Channel Network Engineer Engineers Windows Server 2012R2 upgrade
  • Windows Server 2016 Load Balancing IT Consulting Windows Server 2016 Scale Out Clusters Engineer
  • Wireless Internet Consulting Wireless Access Point On-site Technical Support

  • Azure enterprise hybrid cloud solutions Consulting
    Technology Professional Azure Hybrid integration

    Progent can assist small businesses to move all or part of their computing infrastructure to the Microsoft Azure cloud. This can simplify network management and reduce equipment investments. Azure offers a wealth of cloud services and Progent can help you to evaluate the advantages and limitations of different cloud computing models supported by Azure. Progent can show you how to manage cloud-based or hybrid cloud and local applications and network infrastructure and ensure you sidestep the common errors small organizations make when moving to the cloud. Progent can assist you to configure VMs on Azure Virtual Machines, utilize cloud storage with Azure Storage, manage authentication with Azure Active Directory, and build transparent backup mechanisms with Azure Backup. Progent can also assist you to configure firewalls and IPsec VPN connections and also to integrate iPhones and iPads and Android smartphones and tablets.

  • macOS Phone-based Consultants OS X Online Professionals
  • network infrastructure documentation management Consultant Services ProSight password management system Engineers

  • 24-Hour Telepresence Help and Support
    Cisco Telepresence Engineer

    Progent can provide the services of an accredited consultant with expertise integrating technology from the leading telepresence vendors including Cisco/Tandberg, Polycom, LifeSize and Radvision and can assist you to plan, configure, expand, or troubleshoot a telepresence environment that protects your current investment and maximizes the strategic value of your IT system. Progent also offers the services of infrastructure engineers able to assist companies of all sizes to build and maintain a network that delivers the speed, reliability, protection, and expandability you need to support your telepresence environment.

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