Ransomware : Your Feared Information Technology Nightmare
Ransomware  Remediation ProfessionalsCrypto-Ransomware has become an escalating cyberplague that poses an existential danger for organizations unprepared for an assault. Different iterations of crypto-ransomware like the Reveton, WannaCry, Bad Rabbit, Syskey and MongoLock cryptoworms have been circulating for many years and still inflict havoc. Newer strains of crypto-ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Egregor, plus more as yet unnamed malware, not only encrypt on-line data but also infiltrate many available system backups. Data synchronized to cloud environments can also be corrupted. In a vulnerable system, it can make automatic restoration useless and effectively knocks the entire system back to zero.

Getting back online programs and information after a ransomware outage becomes a race against time as the victim tries its best to contain the damage and clear the virus and to restore business-critical activity. Since crypto-ransomware requires time to spread, assaults are usually launched on weekends, when penetrations are likely to take longer to detect. This multiplies the difficulty of promptly mobilizing and organizing a qualified mitigation team.

Progent offers a variety of services for securing Broomfield organizations from ransomware attacks. These include user education to become familiar with and not fall victim to phishing exploits, ProSight Active Security Monitoring for endpoint detection and response using SentinelOne's AI-based cyberthreat defense to identify and quarantine day-zero malware attacks. Progent also can provide the assistance of experienced crypto-ransomware recovery engineers with the talent and perseverance to re-deploy a breached environment as quickly as possible.

Progent's Ransomware Restoration Help
Following a ransomware attack, paying the ransom in Bitcoin cryptocurrency does not ensure that distant criminals will provide the needed keys to decrypt any of your information. Kaspersky Labs estimated that 17% of ransomware victims never recovered their information after having sent off the ransom, resulting in increased losses. The risk is also costly. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is well above the typical crypto-ransomware demands, which ZDNET determined to be in the range of $13,000 for small organizations. The alternative is to setup from scratch the essential components of your IT environment. Absent the availability of complete data backups, this requires a wide range of IT skills, well-coordinated project management, and the ability to work continuously until the task is finished.

For two decades, Progent has provided professional IT services for businesses throughout the United States and has achieved Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes engineers who have been awarded top industry certifications in leading technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security engineers have earned internationally-recognized industry certifications including CISM, CISSP-ISSAP, CRISC, and SANS GIAC. (See Progent's certifications). Progent in addition has expertise in financial management and ERP application software. This breadth of expertise provides Progent the skills to rapidly determine important systems and integrate the surviving pieces of your computer network environment after a ransomware event and assemble them into an operational network.

Progent's ransomware team of experts utilizes powerful project management applications to orchestrate the sophisticated recovery process. Progent knows the urgency of working quickly and in concert with a client's management and IT resources to prioritize tasks and to put key systems back on-line as soon as possible.

Client Case Study: A Successful Crypto-Ransomware Virus Recovery
A business sought out Progent after their network was crashed by the Ryuk ransomware. Ryuk is thought to have been deployed by North Korean state cybercriminals, possibly adopting technology leaked from the U.S. NSA organization. Ryuk goes after specific companies with limited room for disruption and is among the most profitable iterations of ransomware. Well Known victims include Data Resolution, a California-based information warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a single-location manufacturing company headquartered in Chicago and has around 500 workers. The Ryuk event had disabled all company operations and manufacturing processes. Most of the client's data protection had been online at the time of the intrusion and were damaged. The client was taking steps for paying the ransom (more than $200,000) and hoping for the best, but ultimately called Progent.


"I can't tell you enough about the help Progent provided us throughout the most stressful period of (our) company's life. We had little choice but to pay the cyber criminals if not for the confidence the Progent experts provided us. The fact that you could get our messaging and essential applications back on-line sooner than a week was incredible. Every single staff member I got help from or communicated with at Progent was absolutely committed on getting us working again and was working 24/7 on our behalf."

Progent worked with the customer to rapidly identify and assign priority to the mission critical systems that had to be recovered to make it possible to resume company functions:

  • Active Directory
  • Electronic Mail
  • Financials/MRP
To start, Progent adhered to Anti-virus event mitigation industry best practices by stopping the spread and clearing infected systems. Progent then began the task of restoring Microsoft Active Directory, the heart of enterprise environments built on Microsoft Windows technology. Microsoft Exchange Server messaging will not operate without AD, and the client's financials and MRP applications leveraged Microsoft SQL Server, which requires Active Directory for access to the databases.

Within 48 hours, Progent was able to recover Windows Active Directory to its pre-virus state. Progent then completed rebuilding and storage recovery on the most important applications. All Microsoft Exchange Server ties and configuration information were usable, which greatly helped the rebuild of Exchange. Progent was also able to find non-encrypted OST files (Microsoft Outlook Offline Data Files) on staff PCs to recover email data. A recent off-line backup of the client's financials/ERP software made them able to recover these vital services back online for users. Although a large amount of work still had to be done to recover totally from the Ryuk event, essential systems were recovered rapidly:


"For the most part, the assembly line operation survived unscathed and we delivered all customer orders."

Throughout the next couple of weeks important milestones in the recovery project were made in close cooperation between Progent engineers and the client:

  • Internal web applications were restored without losing any data.
  • The MailStore Microsoft Exchange Server exceeding 4 million archived emails was brought online and accessible to users.
  • CRM/Customer Orders/Invoices/AP/Accounts Receivables/Inventory Control modules were fully functional.
  • A new Palo Alto 850 firewall was installed.
  • 90% of the desktop computers were functioning as before the incident.

"So much of what transpired that first week is mostly a blur for me, but I will not forget the care each of your team accomplished to help get our company back. I have been working with Progent for the past 10 years, maybe more, and every time I needed help Progent has outperformed my expectations and delivered. This situation was a testament to your capabilities."

Conclusion
A likely enterprise-killing catastrophe was dodged by dedicated professionals, a broad spectrum of technical expertise, and close teamwork. Although in hindsight the ransomware virus penetration described here should have been disabled with current security systems and NIST Cybersecurity Framework best practices, staff training, and well thought out security procedures for information backup and proper patching controls, the fact is that state-sponsored criminal cyber gangs from China, Russia, North Korea and elsewhere are relentless and are not going away. If you do fall victim to a crypto-ransomware virus, feel confident that Progent's roster of experts has substantial experience in ransomware virus defense, mitigation, and data recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Tony and Chris (and any others who were helping), thank you for allowing me to get rested after we got over the most critical parts. Everyone did an fabulous job, and if anyone is in the Chicago area, a great meal is on me!"

Download the Ransomware Recovery Case Study Datasheet
To review or download a PDF version of this customer case study, click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Services in Broomfield
For ransomware system recovery consulting in the Broomfield area, phone Progent at 800-462-8800 or go to Contact Progent.



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  • Progent Start-Up Businesses Small Business IT Consultant Small Business Network Consulting Group Progent Startup Companies
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  • ISA 2004 IT Consultant
    Microsoft ISA Server Specialist

    Progent's Microsoft-certified ISA Server consultants have broad experience creating Microsoft-based security solutions for IT networks with many sites, mobile workers, and line-of-business web-based applications. A Progent ISA Server consultant can help your small business design and deploy an installation of Microsoft ISA Server 2004 that meets your information security requirements without restricting your productivity.

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    Progent's Cisco-certified wireless consultants can assist organizations of all sizes to design, implement, manage and troubleshoot Cisco Aironet wireless access point solutions to achieve the performance, coverage, density, expandability, security and ease of management required for transparent access between Wi-Fi and wired network infrastructure. Progent can provide affordable remote and onsite support for end-of-life and current 802.11ac Aironet APs and Progent can assist you design and maintain wireless solutions that include indoor and outdoor Aironet access points.

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    Microsoft Small Business Server Consult

    Microsoft Small Business Server is a low-cost collection of essential servers that offers the basis for a powerful but manageable information. The IT sophistication of the Microsoft .NET products included with Microsoft Small Business Server requires a network consultant with real-world background planning and building cohesive, comprehensive business technology solutions. Progent's SBS Server consultants have an average of more than a decade of background integrating computer networks based on Microsoft technology. This expertise assures you success in deploying, administering, and troubleshooting network environments that incorporate the SBS Server package of servers and productivity software.

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    Progent's wireless site survey and predictive modeling make it easy to design, install and troubleshoot a Wi-Fi LAN optimized for your facilities, providing you a wireless solution that has the coverage, speed, capacity, Quality of Service, security, and hand-off capability your business requires. Wireless survey services from Progent include online predictive analysis for designing a wireless network and onsite site survey services for validating, optimizing, and troubleshooting a functioning wireless network.

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    Microsoft Dynamics 365 Business Central (previously, formerly} branded Dynamics NAV and Navision) provides small and midsize businesses a single soultions for financials, inventory, operations control, project management, procurement, sales, demand forecasting, and advanced analytics. Progent's Dynamics Business Central/NAV consultants can assist company to manage your older Dynamics NAV system or upgrade smoothly to a cloud-hosted, onsite, or hybrid deployment.

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    Microsoft SQL Server 2000 is a rich, web-aware database and data analysis package that opens the door to the rapid creation of a new generation of enterprise-class applications that can provide your company a critical competitive edge. Microsoft SQL Server 2000 features built-in support for XML and the capability to communicate across the Internet and outside the firewall. The expertise of Progent's certified SQL Server 2000 engineers, with an average of more than over 10 years of work helping with Microsoft integration, assures you success in planning, installing and supporting Microsoft SQL Server solutions that are seamlessly integrated with other applications powered Microsoft's .NET platform.

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    Progent's Microsoft-certified professionals can help you to evaluate the business value of Microsoft Windows Server 2012 R2 for your organization, develop test systems and rollout plans, optimize your network for on-premises, multi-location, cloud-based, and partial-cloud datacenters, educate your IT support staff, create a corporate-wide security plan, automate IT management, assist with creating applications, and build and test a disaster recovery/business continuity plan.

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  • SCOM 2016 Integration Services
    System Center 2016 Business Continuity Technical Support Services

    Small to mid-sized companies can now enjoy all the benefits of Microsoft System Center Operations Manager and in addition have quick access to Progent's Microsoft Premier IT consulting experts. With Progent's economically priced IT service programs, small organizations can select a basic Operations Manager 2007-based co-sourcing package with network monitoring, reporting, Help Desk and remote troubleshooting or a complete round-the-clock outsourcing solution. Progent supports System Center Operations Manager 2007 to offer small company information systems world-class availability, protection, and performance.

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  • Microsoft Certified Partner Windows Server 2019 Hybrid Integration Consultants
    Windows Server 2019 Cybersecurity Network Consultants

    Progent's Microsoft-certified Windows Server 2019 consultants can assist your company to plan and carry out a cost-effective migration to Windows Server 2019 using existing deployment architecture or a new cloud-based or hybrid model. Windows Server 2019 offers significant enhancements in capacity, speed, manageability, Hyper-V virtualization, security and compliance, hybrid on-prem plus cloud deployments, resilience, and Linux support.

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  • Top Exchange Server 2010 Upgrade Consultant Services Microsoft Exchange Server 2010 Migration Consultant
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  • Full-Time Job Cisco Consultants
    Computer Consulting Subcontractor Job

    Progent is hiring a variety of full-time workers such as motivated MCSEs; network experts with Cisco CCDP or CCIE credentials; and specialists in advanced network architecture with experience in mobile connectivity, wireless integration, high-availability environments, business continuity solutions, data protection, and server virtualization. We are also seeking workstation support experts, remote service professionals, and CISSP or CISM accredited security professionals. Progent is also hiring experienced managers who can operate efficiently in Progent's high-growth, virtual office environment. Progent works with independent professionals who have in-depth knowledge and field experience in important information technology topics beyond Progent's main technical concentration. Our Experts Team employs independent consultants who can provide consulting and programming support for strategic applications such as Manufacturing Resource Planning, Enterprise Resource Planning, or CRM; possess deep expertise with non-Microsoft platforms such as Linux, Apple OS, or Solaris, or offer expert help in areas like telecommunications, web design, Electronic Data Interchange, web commerce, or database management. Independent consultants premier by us cooperate with Progent's in-house engineers to provide end-to-end IT services for small and midsize company networks.

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  • Call Desk for Remote Workers Information Technology Consulting
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    Progent has 20 years of experience helping small and medium-size companies to design, implement, tune, administer, and troubleshoot IT networks that support teleworkers.

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  • 24-Hour Online Support Gentoo Linux
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    Progent's Linux support experts provide small businesses and software developers assistance with managing and supporting Linux computers that coexist with Microsoft-based technology. Progent offers your business access to Linux experts, consulting professionals premier by Microsoft and Cisco, and security specialists with CISSP certification. This broad array of expertise offers you an easy single source to show you how to create and manage a secure and robust cross-platform network and communications solution that supports Linux and Microsoft coexistence by integrating Windows with major Linux platforms such as RedHat, SUSE Linux, CentOS, Ubuntu, PCLinuxOS, fedora, Gentoo Linux, Mandrake, Debian GNU/Linux, and Slackware Linux.

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    Progent's CISSP-certified cybersecurity consultants can assist organizations of all sizes with any aspect of IT security. Progent can implement efficient security systems that protect a small business from modern threats or Progent can design, configure, and manage an end-to-end security environment for hybrid networks that support onsite, online, and mobile users sharing network resources spread across a mix of physical datacenters and public and private clouds.

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  • 24 Hour Data Protection Manager 2016 and VMware Support Outsourcing
    SCDPM 2016 Integration Services

    System Center 2016 Data Protection Manager (SCDPM 2016) offers automatic backup and easy recovery functions for Microsoft-based networks. SCDPM 2016 delivers application-sensitive protection for key workloads such as Microsoft SQL Server, Exchange Server and SharePoint, backs up Windows and Linux VMs, works with virtual machines running on Hyper-V and VMware, and can use Microsoft Azure for convenient cloud-based backup and recovery. Progent's Microsoft-certified experts can assist businesses of all sizes to design, deploy, administer, and troubleshoot a multi-site backup/restore solution powered by SCDPM 2016. Progent can assist you to migrate from a previous release of Data Protection Manager or from a legacy system, and Progent can optimize your DPM 2016 ecosystem for on premises, hosted, cloud-based or hybrid deployments. Progent can provide remote or onsite consulting expertise and can provide as-needed guidance to resolve challenging issues or deliver end-to-end project management services to make sure you finish your Data Protection Manager 2016 deployment on schedule and on budget.


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