Crypto-Ransomware : Your Crippling IT Catastrophe
Ransomware  Recovery ExpertsCrypto-Ransomware has become an escalating cyber pandemic that represents an enterprise-level danger for organizations unprepared for an attack. Different iterations of ransomware like the CrySIS, WannaCry, Bad Rabbit, Syskey and MongoLock cryptoworms have been circulating for many years and continue to cause damage. Newer strains of ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Egregor, plus more as yet unnamed newcomers, not only do encryption of on-line data files but also infect all configured system restores and backups. Files replicated to cloud environments can also be rendered useless. In a vulnerable environment, this can make automatic recovery useless and effectively knocks the entire system back to zero.

Getting back online programs and information after a crypto-ransomware intrusion becomes a sprint against time as the targeted business struggles to stop lateral movement and clear the ransomware and to restore mission-critical activity. Because ransomware needs time to spread, penetrations are usually sprung at night, when penetrations tend to take longer to uncover. This compounds the difficulty of quickly marshalling and organizing a knowledgeable response team.

Progent makes available a variety of solutions for securing Broomfield organizations from crypto-ransomware penetrations. Among these are user training to help recognize and avoid phishing exploits, ProSight Active Security Monitoring (ASM) for remote monitoring and management, plus deployment of next-generation security appliances with AI technology to intelligently identify and quarantine day-zero cyber attacks. Progent in addition offers the assistance of seasoned ransomware recovery consultants with the skills and commitment to restore a compromised system as quickly as possible.

Progent's Ransomware Recovery Help
After a crypto-ransomware penetration, sending the ransom in cryptocurrency does not provide any assurance that criminal gangs will provide the needed keys to unencrypt any of your information. Kaspersky ascertained that 17% of ransomware victims never restored their files even after having sent off the ransom, resulting in increased losses. The risk is also expensive. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is greatly above the average ransomware demands, which ZDNET estimated to be approximately $13,000 for smaller organizations. The fallback is to piece back together the mission-critical parts of your Information Technology environment. Absent the availability of essential information backups, this calls for a broad complement of IT skills, top notch team management, and the ability to work 24x7 until the task is finished.

For two decades, Progent has offered expert IT services for businesses throughout the US and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes professionals who have earned high-level industry certifications in foundation technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security engineers have earned internationally-recognized industry certifications including CISM, CISSP-ISSAP, ISACA CRISC, and SANS GIAC. (Refer to Progent's certifications). Progent in addition has expertise with financial systems and ERP application software. This breadth of expertise provides Progent the ability to knowledgably ascertain necessary systems and organize the remaining parts of your computer network environment after a crypto-ransomware event and rebuild them into a functioning system.

Progent's ransomware team deploys state-of-the-art project management applications to coordinate the complex recovery process. Progent knows the urgency of acting quickly and in concert with a customerís management and IT team members to prioritize tasks and to put critical systems back on-line as soon as possible.

Client Case Study: A Successful Crypto-Ransomware Penetration Restoration
A small business escalated to Progent after their network was brought down by Ryuk ransomware. Ryuk is thought to have been created by North Korean state sponsored criminal gangs, suspected of adopting algorithms leaked from the United States National Security Agency. Ryuk attacks specific businesses with little or no ability to sustain operational disruption and is one of the most profitable examples of ransomware viruses. Well Known targets include Data Resolution, a California-based info warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a small manufacturing company located in the Chicago metro area and has about 500 staff members. The Ryuk attack had frozen all company operations and manufacturing capabilities. The majority of the client's data backups had been on-line at the beginning of the intrusion and were eventually encrypted. The client was evaluating paying the ransom (in excess of $200K) and wishfully thinking for the best, but ultimately engaged Progent.


"I cannot speak enough about the expertise Progent provided us throughout the most stressful time of (our) companyís life. We may have had to pay the cyber criminals except for the confidence the Progent team provided us. That you could get our e-mail and critical servers back online sooner than five days was something I thought impossible. Each expert I spoke to or messaged at Progent was urgently focused on getting us back on-line and was working day and night to bail us out."

Progent worked together with the customer to rapidly understand and prioritize the most important services that had to be addressed in order to restart departmental operations:

  • Active Directory (AD)
  • E-Mail
  • MRP System
To start, Progent followed ransomware event mitigation industry best practices by stopping lateral movement and disinfecting systems. Progent then initiated the work of recovering Active Directory, the key technology of enterprise networks built on Microsoft Windows technology. Exchange messaging will not function without AD, and the client's accounting and MRP system leveraged Microsoft SQL Server, which requires Windows AD for security authorization to the data.

In less than 2 days, Progent was able to rebuild Active Directory to its pre-intrusion state. Progent then initiated rebuilding and storage recovery of mission critical applications. All Microsoft Exchange Server data and configuration information were usable, which greatly helped the rebuild of Exchange. Progent was able to locate non-encrypted OST data files (Microsoft Outlook Offline Folder Files) on team desktop computers in order to recover mail messages. A not too old off-line backup of the customerís accounting/ERP systems made them able to restore these required applications back on-line. Although significant work remained to recover completely from the Ryuk event, core systems were restored quickly:


"For the most part, the production manufacturing operation did not miss a beat and we produced all customer deliverables."

Throughout the following couple of weeks critical milestones in the restoration process were made through tight cooperation between Progent consultants and the customer:

  • In-house web sites were restored without losing any information.
  • The MailStore Microsoft Exchange Server containing more than 4 million historical messages was brought online and available for users.
  • CRM/Customer Orders/Invoices/AP/AR/Inventory modules were 100 percent recovered.
  • A new Palo Alto Networks 850 security appliance was set up.
  • Ninety percent of the user workstations were operational.

"A lot of what occurred during the initial response is nearly entirely a fog for me, but we will not forget the urgency all of you put in to help get our company back. I have entrusted Progent for the past 10 years, possibly more, and each time Progent has shined and delivered. This situation was a life saver."

Conclusion
A possible business-killing catastrophe was evaded by hard-working experts, a wide range of IT skills, and close teamwork. Although upon completion of forensics the ransomware virus incident described here would have been blocked with modern cyber security solutions and recognized best practices, user training, and appropriate incident response procedures for information protection and proper patching controls, the reality remains that government-sponsored hackers from China, Russia, North Korea and elsewhere are tireless and represent an ongoing threat. If you do get hit by a crypto-ransomware virus, remember that Progent's team of professionals has proven experience in crypto-ransomware virus blocking, removal, and file recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Chris (and any others that were helping), thank you for letting me get some sleep after we got past the most critical parts. All of you did an impressive effort, and if any of your team is in the Chicago area, dinner is on me!"

Download the Crypto-Ransomware Remediation Case Study Datasheet
To read or download a PDF version of this case study, please click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

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    Microsoft Access report formatting Programming

    Progent offers economical remote support for all editions of Microsoft Access including desktop and browser-based versions and can provide expert help for Access application programming, database migration, performance optimization, report design, and maintenance. Progent also can provide custom webinar classes for Office Access programming and DBA services.

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    Part-Time CIO Support and Help

    Progent offers the part-time or temporary services of a veteran CIO to offer strategic direction to assist your company pick and support IT technology to meet your present situation and that can serve as a solid basis for your growth. Progent's temporary CIO services offer economic advantages to organizations who want to maximize the benefits from their IT investment but who are without the budget or hesitant to add another high-level manager to their full-time staff. Since Progent is vendor-agnostic, with a sizable team of consultants certified to maintain all major operating systems and connectivity technologies plus a broad selection and business software, Progent is in an ideal position to offer unbiased recommendations as well as expert technical help for developing IT solutions that match the particular requirements of your organization.

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  • Online Support Services SQL Server 2016 Enterprise
    Emergency SQL Server 2016 and Power BI Outsourcing

    SQL Server 2016 offers major improvements in performance, capacity, data security, availability, BOYD support, plus integrated business intelligence. Innovations include PolyBase for processing structured and unstructured databases in one appliance for big data applications, R language integration, Dynamic Data Masking, Mobile Reports, and seamless control over local and cloud-based resources. Progent's Microsoft-certified consultants can provide online and onsite expertise to help businesses of all sizes to implement, administer or debug any version of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with other core Microsoft products such as Windows Server, Exchange Server 2016, SharePoint, Dynamics CRM and GP, Skype for Business, and SCOM.

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  • Microsoft Server Virtualization IT Consultant Top Rated Connectix Virtual Server Professional

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    Catalyst Wi-Fi 6 WAP Consultant Services

    Progent's Cisco Catalyst 9100 Series 802.11ax Wi-Fi 6 AP experts offer affordable remote and onsite help for Catalyst next-generation Wi-Fi 6 wireless APs.

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    Progent can assist you to design a migration to Microsoft Teams from Skype for Business or Lync Server and configure, manage, and troubleshoot a cloud or hybrid deployment of Teams. Progent can help you to integrate Teams with Office and Microsoft 365 apps, Exchange Online, SharePoint, and your phone infrastructure.

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    Progent is committed to information transfer from Progent's support experts to clients. By teaching customers to deal with problems that are within their scope, Progent is able to focus on delivering high-value services where Progent has little competition. Medium-size businesses who work with familiar independent service providers or who employ internal IT staffs benefit when Progent passes on information about new technology and tested processes to make their networks more robust, protected, and productive.

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    Progent's Microsoft-certified experts offer network help and technology consulting services for Microsoft .NET Servers and applications and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progentís support team can help you plan, deploy, maintain and administer the entire family of Windows .NET Servers including SQL Server, Microsoft ISA Server, Small Business Server, Exchange Server, SharePoint, Hyper-V, Lync Server, Microsoft Project Server, and System Center Operations Manager (SCOM).

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    Progent can provide the assistance of a certified VMware VCDX expert to help you design, configure, administer and troubleshoot VMware vSphere-based virtualization ecosystem for on-premises datacenters, private and public clouds, or hybrid systems. Progent can provide advanced expertise for installing and integrating VMware Site Recovery Manager and VMware's NSX network virtualization system for disaster recovery. Progent has in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud environments that deliver high availability, fault tolerance, and disaster recovery.

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    SCDPM 2012 and Azure Backup IT Services

    Progent's Microsoft-certified consultants offer remote or in-person support to help businesses of any size to plan, implement, administer, and repair a backup/restore system based on System Center 2012 Data Protection Manager. Progent can help you to migrate from older versions of Data Protection Manager or from another backup/recovery system, and Progent can optimize your SCDPM 2012 deployment for on premises, cloud, or hybrid datacenters. Progent offers as-needed support for fixing particularly stubborn problems, or comprehensive project management support. Progent can also help you to design SCDPM 2012 into an enterprise-class disaster recovery strategy.

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    Progent can provide cost-effective online consulting services for all releases of Microsoft Office Access including desktop and browser-based versions and can provide expert support for application development, database conversion, performance optimization, BI reporting, and maintenance. Progent also offers tailored online training for Office Access application programming and database administration.

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    24x7x365 Solaris Consultant

    Progent's Sun Solaris platform support experts offer small businesses and software developers assistance with managing and supporting Sun Solaris environments that coexist with Microsoft-powered networks. Progent can give your business contact with Solaris consultants, support professionals certified by Microsoft and Cisco, and security experts with CISA certification. This wide array of experience provides you with a convenient one-stop source to help you build and maintain a secure and reliable cross-platform network and communications environment that allows Sun Solaris and Microsoft coexistence by integrating Windows with major variants of UNIX such as Mac OS X, Solaris, IBM AIX, HP-UX, BSD, SCO, and Silicon Graphics IRIX or leading Linux platforms including RedHat, SUSE Linux, CentOS, Ubuntu, PCLOS, fedora, Gentoo Linux, Mandrake, Debian-GNU, and Slackware Linux.

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  • Integration Support ProSight Network Infrastructure Management
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    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, enhance and troubleshoot their networking hardware like switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that require important updates, or isolating performance bottlenecks.

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  • Home Based Jobs Recruit Home Based Network Consultant
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    Progent believes that a well architected and implemented network is a pivotal piece for accelerating any company's success, and we apply this philosophy in our own system environment. We have created a non-stop virtual office infrastructure that allows Progent's in-house consultants and certified contractors to offer fast and effective service, collaborate easily on complex projects, and experience professional and private maturity from acting as part of an exciting business ethos of self motivation and independence.

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    Infor CloudSuite Industrial, formerly called SyteLine, is an ERP platform that incorporates over 25 years of background assisting manufacturing and distribution companies to manage complicated supply chains and streamline key business processes in order to bring products to market quickly and adhere to customer schedules consistently. Progent offers the skills of an ERP consultant with over two decades of experience working with the SyteLine/CloudSuite Industrial platform. Progent can provide online or on-premises consulting that spans from occasional guidance to end-to-end solution planning and project management outsourcing or co-sourcing. Sample services offered by Progent for CloudSuite Industrial/SyteLine include installation, upgrades, business analysis, customization, Configure/Price/ Quote, web site integration, technical support, data conversion, Amazon AWS integration, disaster recovery planning, and database administration.

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    Progent can deliver a wide range of affordable support services to help your business to install, integrate, repair, and manage workstations and laptops based on Windows, Apple macOS and OS X, or popular editions of Linux. Progent can offer on-premises or remote technical support for individual machines or laptops or help you to plan and carry out a large-scale rollout of new or revised operating system software and applications. Progent can also provide engineers and technicians to help your company to prepare for and complete a site relocation or merger organized to cause the least possible disruption of your business.

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    ProSight IT asset management Specialists

    Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can eliminate up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it.

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  • Top Quality Google Cloud Kubernetes Professionals Google Cloud AI Building Blocks Consultancy
  • Top Ranked On-site Support Meraki MR34 Access Point Meraki Wi-Fi AP Integration Support

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    Microsoft Hyper-V 3.0 Virtual Machines Troubleshooting

    Progent's network professionals can assist you to analyze the possible advantages of Hyper-V-powered virtualization for your business, conduct test implementations to verify Hyper-V's operation with your production software, assess your network and server infrastructure for optimal performance with virtualization technology, assist you in migrating to Microsoft Windows Server 2008 and setting up Windows Hyper-V, train your IT personnel to monitor and administer Hyper-V, offer world-class consulting help for improving the protection of your virtual servers, design and test business continuity processes that maximize network uptime, and provide continuing consulting and technical support including low-cost online repair and turn-key Help Desk outsourcing.

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    Progentís consultants can help you to plan and implement an efficient move from on-premises Active Directory to cloud-based Azure AD or to a hybrid solution that uses Azure AD DS and AD Connect to unify identity and access services across on-premises and cloud assets.

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  • Virus Protection Technology Consulting Microsoft Exchange 2000 Computer Tech
  • Wi-Fi 6 LAN controller Support and Help CCDP Expert Certified IT Consultants Wave 2 Wi-Fi controller

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    Exchange Server 2003 Upgrade Integration Support

    Progent's Microsoft Certified engineers can provide expert consulting for corporate-wide implementations of Microsoft Exchange Server. Progent's experts can help you prepare for multi-site Exchange installations or upgrades and can provide local technicians to help enterprises with deployments of Exchange Server in the or any region covered by Progent's consultants.

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  • Microsoft SMS Network Consultant
    After Hours SMS 2003 Upgrade Network Consulting

    Progentís Microsoft certified experts provide small and medium size businesses world-class consulting services for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's standard tool for change and configuration management. SMS 2003, a component of Microsoft System Center 200, allows companies to deliver important applications rapidly and automatically to appropriate workers, reduce product costs and stay compliant by understanding usage profiles, enhance Windows protection by increasing your awareness of vulnerability and by delivering targeted updates, manage your mobile workforce through industry standards independent of connection or geography, and reduce operational expenses by efficiently exploiting the management functions incorporated into Windows. Progentís SMS consulting professionals can help you use SMS economically for automated software and application deployment, security patch administration, and asset tracking management including program and hardware inventory.

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  • Windows Emulation for macOS Integration Support VirtualPC for Mac Online Support
  • Windows Server 2012R2 Storage Spaces Onsite Technical Support Windows Server 2012 R2 Security Support and Integration
  • Windows Server 2019 Hyper-V Integration Services Microsoft Certified Expert Windows Server 2019 Disaster Recovery Outsourcing
  • Windows Server 2022 High Availability Integration Support MCSE Expert Certified Online Troubleshooting Windows Server 2022 integration
  • Windows Server 2022 Storage bus cache Support Windows Server 2022 Cybersecurity IT Consulting
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