Ransomware : Your Feared Information Technology Disaster
Ransomware  Recovery ExpertsRansomware has become a too-frequent cyber pandemic that presents an enterprise-level danger for organizations vulnerable to an attack. Versions of ransomware such as CryptoLocker, Fusob, Bad Rabbit, Syskey and MongoLock cryptoworms have been running rampant for a long time and still cause destruction. More recent strains of crypto-ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit and Nephilim, plus frequent as yet unnamed malware, not only encrypt online files but also infiltrate many available system protection. Files synchronized to the cloud can also be corrupted. In a vulnerable data protection solution, this can render automated restoration useless and basically knocks the datacenter back to square one.

Recovering applications and information following a ransomware intrusion becomes a sprint against the clock as the targeted business fights to contain the damage and eradicate the crypto-ransomware and to restore enterprise-critical activity. Due to the fact that crypto-ransomware takes time to move laterally, assaults are often launched during weekends and nights, when penetrations in many cases take more time to uncover. This multiplies the difficulty of quickly mobilizing and organizing a qualified response team.

Progent makes available a range of solutions for protecting Broomfield enterprises from ransomware events. These include team member training to become familiar with and avoid phishing attempts, ProSight Active Security Monitoring for remote monitoring and management, along with setup and configuration of next-generation security gateways with artificial intelligence technology to rapidly identify and suppress zero-day cyber threats. Progent also provides the services of experienced ransomware recovery professionals with the talent and perseverance to restore a compromised network as quickly as possible.

Progent's Ransomware Recovery Help
Soon after a crypto-ransomware attack, sending the ransom demands in Bitcoin cryptocurrency does not provide any assurance that cyber hackers will provide the codes to decipher all your information. Kaspersky determined that 17% of ransomware victims never restored their data after having sent off the ransom, resulting in additional losses. The risk is also costly. Ryuk ransoms frequently range from 15-40 BTC ($120,000 and $400,000). This is well higher than the average crypto-ransomware demands, which ZDNET estimated to be approximately $13,000 for smaller businesses. The alternative is to setup from scratch the essential components of your Information Technology environment. Without the availability of essential data backups, this requires a broad range of IT skills, professional project management, and the willingness to work non-stop until the job is completed.

For two decades, Progent has offered professional IT services for businesses throughout the US and has earned Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes engineers who have been awarded high-level certifications in key technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cybersecurity specialists have earned internationally-recognized certifications including CISA, CISSP-ISSAP, CRISC, and SANS GIAC. (Visit Progent's certifications). Progent in addition has expertise with accounting and ERP application software. This breadth of expertise provides Progent the skills to rapidly identify important systems and re-organize the remaining components of your network environment following a ransomware penetration and rebuild them into a functioning system.

Progent's security team of experts uses state-of-the-art project management tools to coordinate the complicated recovery process. Progent knows the urgency of acting swiftly and in unison with a client's management and IT team members to assign priority to tasks and to get key applications back on line as soon as humanly possible.

Business Case Study: A Successful Ransomware Virus Response
A business contacted Progent after their organization was taken over by the Ryuk ransomware virus. Ryuk is believed to have been launched by North Korean state hackers, possibly adopting algorithms leaked from Americaís NSA organization. Ryuk attacks specific businesses with little room for disruption and is among the most profitable versions of ransomware viruses. Headline targets include Data Resolution, a California-based information warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a single-location manufacturing company headquartered in Chicago and has about 500 staff members. The Ryuk intrusion had paralyzed all essential operations and manufacturing processes. Most of the client's backups had been on-line at the beginning of the attack and were destroyed. The client considered paying the ransom demand (exceeding $200,000) and wishfully thinking for good luck, but in the end utilized Progent.


"I canít say enough about the help Progent gave us during the most critical period of (our) companyís survival. We most likely would have paid the Hackers except for the confidence the Progent group provided us. The fact that you were able to get our e-mail and important servers back sooner than a week was beyond my wildest dreams. Each staff member I spoke to or texted at Progent was absolutely committed on getting our company operational and was working at all hours to bail us out."

Progent worked together with the client to quickly assess and assign priority to the essential services that had to be restored in order to continue company operations:

  • Active Directory
  • Microsoft Exchange Server
  • Accounting and Manufacturing Software
To start, Progent adhered to AV/Malware Processes incident mitigation industry best practices by stopping the spread and cleaning up infected systems. Progent then initiated the steps of recovering Windows Active Directory, the core of enterprise systems built upon Microsoft Windows technology. Exchange messaging will not function without Active Directory, and the businessesí accounting and MRP applications utilized SQL Server, which requires Active Directory services for authentication to the data.

Within 48 hours, Progent was able to recover Active Directory to its pre-virus state. Progent then charged ahead with setup and storage recovery on the most important applications. All Microsoft Exchange Server data and attributes were usable, which greatly helped the rebuild of Exchange. Progent was able to find intact OST files (Outlook Offline Folder Files) on user workstations and laptops in order to recover mail messages. A recent off-line backup of the customerís manufacturing systems made them able to return these vital programs back available to users. Although significant work still had to be done to recover fully from the Ryuk event, the most important systems were recovered rapidly:


"For the most part, the manufacturing operation did not miss a beat and we did not miss any customer deliverables."

During the following couple of weeks important milestones in the recovery process were made in tight collaboration between Progent team members and the client:

  • In-house web sites were returned to operation without losing any information.
  • The MailStore Microsoft Exchange Server exceeding 4 million archived emails was restored to operations and accessible to users.
  • CRM/Orders/Invoicing/Accounts Payable (AP)/Accounts Receivables (AR)/Inventory Control modules were completely operational.
  • A new Palo Alto 850 security appliance was brought on-line.
  • 90% of the user workstations were back into operation.

"A lot of what happened during the initial response is nearly entirely a fog for me, but my management will not soon forget the urgency all of the team accomplished to help get our company back. Iíve been working with Progent for the past ten years, possibly more, and each time I needed help Progent has come through and delivered. This time was no exception but maybe more Herculean."

Conclusion
A likely enterprise-killing catastrophe was avoided through the efforts of top-tier experts, a wide array of knowledge, and tight teamwork. Although in post mortem the ransomware virus penetration detailed here should have been shut down with advanced cyber security technology solutions and recognized best practices, user education, and appropriate security procedures for backup and keeping systems up to date with security patches, the reality remains that state-sponsored cyber criminals from China, North Korea and elsewhere are tireless and will continue. If you do fall victim to a ransomware attack, feel confident that Progent's team of experts has a proven track record in ransomware virus blocking, mitigation, and data restoration.


"So, to Darrin, Matt, Aaron, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others that were involved), Iím grateful for letting me get some sleep after we made it over the initial push. All of you did an impressive effort, and if any of your guys is around the Chicago area, dinner is on me!"

Download the Ransomware Recovery Case Study Datasheet
To read or download a PDF version of this customer case study, click:
Progent's Crypto-Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Consulting in Broomfield
For ransomware cleanup services in the Broomfield area, call Progent at 800-462-8800 or go to Contact Progent.



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  • Technology Consulting Services Dynamics GP Software Remote Support Dynamics GP Software
  • Teleworkers Assistance in Broomfield - Voice/Video Conferencing Systems Consulting Experts Broomfield-Westminster, United States At Home Workforce Consulting and Support Services nearby Broomfield - Voice/Video Conferencing Systems Consulting Services Broomfield
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  • Threat Management Gateway 2010 Online Technical Support Top Quality Forefront Threat Management Gateway 2010 Setup and Support
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  • After Hours SonicWall NSA 3650 Firewall Cybersecurity Companies
    SonicWall NSA 2650 Firewall Technical Support Services

    Progent's certified SonicWall firewall consultants can show you how to deploy, manage, and tune SonicWall firewall/VPN devices including the newer SonicWall TZ, NSa and NSsp families of firewalls and the legacy SonicWall PRO 2040 devices. Progent's CISSP and CISA-certified network security consultants can show you how to incorporate SonicWall firewalls into a complete network protection solution and design protection into your corporate practices.

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  • SonicWall NSA 9450 Firewall Network Security Auditing
    SonicWall NSSP 12000 Firewall Security Consultancies

    Progent's SonicWall firewall experts can show you how to configure, manage, and tune SonicWall firewall devices including the current SonicWall TZ and NSa families of firewalls and the legacy SonicWall PRO 2040 devices. Progent's CISM and GIAC-certified cybersecurity consultants can show you how to incorporate SonicWall security gateways into a complete network protection solution and build protection into your business processes.

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  • Urgent Microsoft 365 Power BI Integration Integration Microsoft 365 Hybrid Solutions Remote Troubleshooting

  • Citrix XenApp Application Delivery Consulting
    Engineers Application Delivery

    Progent's Citrix-certified experts can help you to plan, implement, administer, and troubleshoot a virtual application delivery system built on Citrix XenApp. Progent's Cisco-certified CCIE network consultants can show you how to enhance your infrastructure for delivering server and client-side applications, and Progent's remote datacenter management and support consultants can assist your organization to administer and support a remote datacenter that features high uptime, advanced protection, and fast disaster recovery.

  • Broomfield Phobos Crypto-Ransomware Cleanup Broomfield-Thornton
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  • External Network Security Scan Engineer
    Professionals External Network Security Scan

    Progent provides small organizations two low-cost network security inventory packages that provide, at a set fee, remotely administered inventory scans of your security profile which are evaluated by expert information security engineers who assess the data collected by the remote scan, present unbiased evaluations of your existing security vulnerability, and make recommendations for improvements. Progent offers two non-overlapping security evaluation packages for external and internal scanning that are priced to fit the restricted budgets of small companies while providing enterprise-class assessments of your network's exposure to attack.

  • Urgent Virtual Server Engineers Mission Critical IT Applications Remote Technical Support
  • VMware vRealize Orchestrator vRO Technology Professional VMware NSX Architecture Professionals
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  • CISM Cybersecurity Contractor
    CISM Certified Security Management Engineers

    Progent can provide the services of CISM Premier security professionals. The Certified Information Security Manager (CISM) committee defines the core competencies and international standards of performance that information security professionals are required to master. CISM provides executive management the confidence that consultants who have earned their CISM credential possess the experience and capability to deliver efficient security management and support consulting.

  • Windows 7 Security Support Outsourcing Windows 7 Migration Network Assessments
  • Windows Server 2000 Migration Consultants Windows Server 2000 Upgrade
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  • Visual Basic for Mac Computer Consultant
    Remote Technical Support Mac Office

    Microsoft Office for Mac allows Mac users to run the industry's most familiar business applications. Progent's Apple-certified Mac consultants can help you configure Mac Office on a mixed-platform network combining Apple OS X and Windows computers so that Mac users can take advantage of the latest features in Microsoft Word, Excel, PowerPoint and Entourage in order to share data and system resources with co-workers who run Microsoft Windows. Progent's consultants have experience with both Apple Macintosh and Windows platforms and can provide service for networks that combine Apple Macintosh with Windows computers with complete resource sharing, or networks which carefully limit sharing between Mac and Windows users.

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  • Consultancy Cloud Protection for Email
    ProSight Email Security Professionals

    Progent's ProSight Email Guard uses the services and infrastructure of leading information security companies to provide centralized control and world-class protection for all your email traffic. The powerful structure of ProSight Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, DLP, and encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your security perimeter.


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