Ransomware : Your Crippling IT Nightmare
Ransomware  Recovery ProfessionalsRansomware has become a modern cyberplague that poses an extinction-level threat for organizations unprepared for an assault. Versions of ransomware like the Reveton, WannaCry, Bad Rabbit, NotPetya and MongoLock cryptoworms have been circulating for many years and continue to inflict destruction. Newer versions of crypto-ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Nephilim, plus daily unnamed malware, not only do encryption of on-line data files but also infiltrate all accessible system protection mechanisms. Files synched to off-site disaster recovery sites can also be ransomed. In a vulnerable environment, it can render automated recovery useless and effectively sets the datacenter back to zero.

Getting back on-line programs and information following a ransomware attack becomes a sprint against time as the targeted business fights to stop the spread and clear the crypto-ransomware and to resume enterprise-critical operations. Since ransomware needs time to spread, assaults are usually launched on weekends and holidays, when penetrations typically take more time to recognize. This compounds the difficulty of quickly assembling and coordinating a capable mitigation team.

Progent offers an assortment of solutions for protecting Broomfield businesses from crypto-ransomware attacks. These include user education to help identify and avoid phishing attempts, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) utilizing SentinelOne's behavior-based cyberthreat protection to identify and disable zero-day malware assaults. Progent in addition offers the services of experienced ransomware recovery consultants with the talent and commitment to reconstruct a breached environment as rapidly as possible.

Progent's Crypto-Ransomware Restoration Services
After a ransomware penetration, paying the ransom demands in Bitcoin cryptocurrency does not provide any assurance that criminal gangs will return the needed keys to decrypt all your information. Kaspersky Labs estimated that 17% of crypto-ransomware victims never recovered their information even after having sent off the ransom, resulting in additional losses. The risk is also costly. Ryuk ransoms commonly range from 15-40 BTC ($120,000 and $400,000). This is significantly higher than the typical ransomware demands, which ZDNET determined to be around $13,000 for smaller organizations. The fallback is to re-install the essential components of your IT environment. Without access to full information backups, this calls for a broad range of skill sets, well-coordinated team management, and the willingness to work continuously until the recovery project is complete.

For two decades, Progent has provided certified expert Information Technology services for businesses throughout the US and has achieved Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes professionals who have been awarded top industry certifications in key technologies including Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cybersecurity engineers have garnered internationally-renowned industry certifications including CISA, CISSP, CRISC, and GIAC. (Refer to Progent's certifications). Progent in addition has expertise with financial management and ERP software solutions. This breadth of experience affords Progent the ability to knowledgably ascertain critical systems and organize the remaining parts of your network system after a crypto-ransomware penetration and configure them into an operational system.

Progent's ransomware team deploys powerful project management applications to orchestrate the sophisticated recovery process. Progent understands the urgency of working quickly and in unison with a customer's management and Information Technology staff to prioritize tasks and to put critical systems back on-line as soon as humanly possible.

Case Study: A Successful Ransomware Virus Restoration
A client contacted Progent after their network system was brought down by Ryuk ransomware. Ryuk is generally considered to have been deployed by North Korean state sponsored cybercriminals, suspected of adopting technology leaked from the U.S. NSA organization. Ryuk targets specific businesses with little or no tolerance for disruption and is among the most profitable instances of ransomware malware. Headline organizations include Data Resolution, a California-based info warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a regional manufacturing company headquartered in the Chicago metro area and has around 500 staff members. The Ryuk intrusion had disabled all company operations and manufacturing capabilities. Most of the client's information backups had been directly accessible at the start of the attack and were destroyed. The client was evaluating paying the ransom (more than $200,000) and wishfully thinking for good luck, but in the end made the decision to use Progent.


"I can't say enough in regards to the support Progent provided us during the most stressful time of (our) businesses survival. We may have had to pay the cybercriminals if it wasn't for the confidence the Progent team provided us. That you could get our e-mail and production servers back online faster than five days was incredible. Every single expert I spoke to or texted at Progent was laser focused on getting us back online and was working at all hours on our behalf."

Progent worked together with the client to quickly get our arms around and assign priority to the key systems that had to be addressed to make it possible to continue business operations:

  • Windows Active Directory
  • Email
  • Financials/MRP
To get going, Progent adhered to Anti-virus penetration response best practices by stopping the spread and cleaning systems of viruses. Progent then initiated the task of recovering Microsoft Active Directory, the heart of enterprise environments built on Microsoft Windows technology. Exchange email will not work without AD, and the businesses' accounting and MRP applications utilized Microsoft SQL, which needs Windows AD for access to the databases.

Within two days, Progent was able to restore Active Directory to its pre-penetration state. Progent then initiated rebuilding and storage recovery on critical applications. All Exchange Server schema and configuration information were usable, which greatly helped the rebuild of Exchange. Progent was also able to find intact OST files (Outlook Off-Line Folder Files) on team PCs and laptops in order to recover email data. A recent off-line backup of the client's manufacturing systems made it possible to recover these essential applications back online for users. Although major work needed to be completed to recover totally from the Ryuk event, core services were restored rapidly:


"For the most part, the assembly line operation was never shut down and we produced all customer sales."

Throughout the following few weeks important milestones in the restoration project were completed through close cooperation between Progent team members and the customer:

  • Internal web applications were restored with no loss of data.
  • The MailStore Server exceeding 4 million historical messages was brought on-line and available for users.
  • CRM/Orders/Invoicing/Accounts Payable (AP)/AR/Inventory Control capabilities were completely recovered.
  • A new Palo Alto 850 firewall was installed.
  • Most of the user desktops were back into operation.

"A lot of what transpired that first week is mostly a haze for me, but our team will not soon forget the care each and every one of the team accomplished to help get our company back. I've utilized Progent for the past 10 years, maybe more, and every time I needed help Progent has outperformed my expectations and delivered. This time was the most impressive ever."

Conclusion
A potential business catastrophe was averted through the efforts of hard-working professionals, a broad spectrum of IT skills, and tight teamwork. Although in post mortem the ransomware incident detailed here could have been identified and stopped with up-to-date cyber security technology and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, team education, and well thought out security procedures for information backup and keeping systems up to date with security patches, the reality is that government-sponsored criminal cyber gangs from Russia, China and elsewhere are tireless and are not going away. If you do get hit by a crypto-ransomware incident, feel confident that Progent's roster of professionals has extensive experience in crypto-ransomware virus blocking, remediation, and data disaster recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Tony and Chris (and any others who were involved), thank you for allowing me to get rested after we got over the initial fire. All of you did an amazing job, and if any of your guys is in the Chicago area, dinner is my treat!"

Download the Crypto-Ransomware Remediation Case Study Datasheet
To read or download a PDF version of this customer story, click:
Progent's Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Expertise in Broomfield
For ransomware system restoration expertise in the Broomfield area, call Progent at 800-462-8800 or go to Contact Progent.



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    Cisco Unified Communications Manager, formerly known as CallManager, is the foundation of Cisco's collaboration portfolio. Unified Communications Manager and Cisco Unified Communications Manager Express (CME) offer a location-independent IP-PBX by integrating with unified messaging apps that include Cisco Unified Communications Manager IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for creating an advanced customer contact center. Progent's Cisco-certified consultants offer effective and affordable remote and on-premises support to assist businesses of all sizes to create and maintain Unified CM ecosystems by providing Cisco Unified Communications Manager integration and technical support services that deliver maximum productivity. Progent can assist with any facet of Unified CM configuration and debugging in areas that include integrating Cisco Voice over IP phones and Video phones, reviewing dial plans, setting up SIP trunking and PSTN support, installing Cisco ISR routers with CUBE VoIP networking support, creating Cisco UCS server failover solutions for high availability, capacity planning, and integration with Exchange Server.

  • Microsoft Exchange 2007 Consultant Services Exchange 2007 Edge Server Technology Consulting Services

  • Award Winning Microsoft Expert Custom Software Reports
    VBScript programming Services

    If you need help creating, improving, or repairing business aplications for Windows, Linux, or for the Web, Progent's team of programmers, relational database designers, and software project managers can make sure you get the job done on time and within your budget. Progent's seasoned software programmers offer affordable and efficient remote consulting for jobs as simple as creating Vidual Basic macros for Excel or as challenging as rolling out mission-critical database applications based on Microsoft SQL Server ,Oracle, or MySQL.

  • Microsoft Exchange Computer Consulting IT Consulting Microsoft Exchange

  • Microsoft Windows 2003 Technical Consultant
    Microsoft Windows 2003 Technical Support

    Progent's certified Windows Server 2003 engineers offer computer support and IT consulting services for the complete family of Microsoft .NET Enterprise Servers, Microsoft Windows 2003 Server, and Windows 2000 Server. Progent's Microsoft Windows Server 2003 upgrade, integration, update, and support offerings include network planning, installation, project management, on-premises and remote network support and troubleshooting, Call Center outsourcing, CISM-certified security services, comprehensive outsourcing, and cost-effective co-sourcing.

  • Microsoft Exchange Server 2016 Migration Support Outsourcing On-site Technical Support Microsoft Exchange 2016 Migration
  • Microsoft Exchange Specialist Emergency Onsite Technical Support Microsoft Exchange
  • Microsoft Experts Windows 7 Upgrade Technical Support Online Support Windows 7 Migration
  • Microsoft Experts Windows Server 2022 Kubernetes Containers Online Technical Support Windows Server 2022 Hotpatching Support and Integration

  • Exchange Online Archiving Integration Support
    Microsoft 365 and on-premises Exchange IT Consultants

    Microsoft has made a strong effort to enable transparent hybrid ecosystems that integrate Microsoft 365 and local Exchange deployments. This permits you to have specific mailboxes located on your corporate datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified consulting team can assist you with any phase of designing, integrating and troubleshooting your hybrid Exchange Online deployment. Progent's Exchange specialists can deliver as-needed support to help you through stubborn technical bottlenecks and also offer extensive project management outsourcing to ensure your hybrid Exchange initiative is completed on time and on budget.

  • Microsoft SharePoint Server 2007 Specialists Broomfield-Boulder, CO SharePoint Server 2007 Remote Consulting Broomfield-Thornton
  • Microsoft Support Job Openings Antioch CA, US Job Opportunities Network Consultant
  • Network Architect Microsoft SQL Server Microsoft T-SQL Development Group

  • WatchGuard Firebox T15 Firewall Security Firms
    WatchGuard Firebox M4800 Firewall Cybersecurity Contractors

    Progent provides consulting expertise for WatchGuard Firewall security gateways such as the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can help you select, configure, and manage a WatchGuard Firewall appliance that fits your security needs and budget. Progent can assist you to maintain outdated WatchGuard firewalls or migrate smoothly to current WatchGuard firewalls.

  • Broomfield Ryuk Ransomware Infection System-Restore Broomfield
  • Office PowerPoint for Mac Learn Mac Office Outlook Trainer

  • Citrix Live Migration Engineers
    XenServer Virtualization Engineers

    Progent's Citrix-authorized engineers can help your company to understand the business advantages of XenServer and other Citrix platforms, and can assist you to plan, validate, implement, troubleshoot, and maintain a XenServer installation. Progent can also assess your current Citrix technology deployment and help you to enhance resource utilization, performance, security and compliance, availability, and disaster recovery.

  • Offsite Managed Data Backup Service Consulting Services Remote DPM Backup and Restore Service Technology Professional
  • Offsite Workforce Consulting near me in Broomfield - Integration Guidance Broomfield CO Broomfield Telecommuters Integration Expertise Broomfield, Colorado
  • Offsite Workforce Endpoint Management IT Services Remote Workforce Endpoint Management Remote Support
  • Broomfield NotPetya Ransomware Operational-Recovery Broomfield-Louisville
  • Online Help Microsoft 365 Outlook Integration Office 365 Skype for Business Integration Integration Services

  • Microsoft, Cisco and Security Certified Experts Consultant Database Administration
    Database Development Services

    Progent's certified relational database consultants offer small and midsize businesses online support for popular database products such as Microsoft SQL Server, Oracle, MySQL, and Office Access. Consulting support available from Progent include installation and integration, database design and programming, management services, replication and synchronization solutions, storage management, performance tuning, data migration, security and compliance, backup and recovery systems, troubleshooting, and webinar training.

  • Online Support Services Duo Zero Trust Cybersecurity On-site Technical Support Zero Trust Cybersecurity

  • Consulting Services SentinelOne Ransomware Defense
    Urgent Small Business Managed Services Consulting

    Progent's ProSight family of managed services are geared to offer organizations who have minimal internal network administration and support teams with affordable access to world-class management tools and technical experts. Benefits of Progent's ProSight catalog of managed services include predictable IT maintenance costs, smart automation of routine administrative processes, continual adoption of the latest technology, graceful migration from older systems to up-to-date solutions, close alignment of information technology with strategic goals, access to veteran IT experts, and freeing up management to concentrate on business instead of ever-changing computer technology.

  • Online Support Services Windows 7 Upgrade 24x7 Windows 7 Upgrade Network Consultant

  • Expert Training Support and Setup
    Outsourcing Expert Training

    Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to handle technical issues that are within their scope, Progent is able to concentrate on providing hard-to-find skills where Progent faces little competition. Small companies who work with familiar independent consultants or who employ internal support personnel benefit when Progent passes on information about new technology and tested processes to make their networks more reliable, protected, and productive.

  • Online Troubleshooting Altaro 365 Total Backup Largest Altaro Microsoft 365 Total Mailbox Backup Technical Consultant
  • Open Now Setup and Support SCVMM 2016 and Nano Server SCVMM 2016 and Nano Server Support and Integration
  • Operations Security Intrusion Detection Award Winning Security Evaluation Network Consultants
  • Outsourcing Microsoft IM Infrastructure 24/7/365 Office Communications Server Release 2 Integration Services
  • PIX Firewall Technical Support Services PIX Firewall Upgrade Support Services

  • Online Help Windows 7 Migration
    Windows 7 Consultant

    Progent's Microsoft certified consultants can help your company to test Microsoft Windows 7 to confirm application compatibility and to check its speed and stability running in your environment. Progent's consultants can also show you how to assess the likely strategic value of moving to Windows 7. If Windows 7 fits your business strategy, Progent can help your IT organization to design and implement a smooth deployment of Windows 7 from a an older version of Microsoft Windows.

  • Postini Technology Postini Consultants
  • Power BI Sharing Development Group Power BI Dashboards Coding
  • Private Cloud Integration Specialists Professional Private Cloud Integration
  • ProSight Remote Server Monitoring Remote Consulting Automated Server Management IT Services
  • Problem Escalation Through Teamwork Small Business Computer Consulting Services Microsoft Consulting Best Practices Consulting Companies
  • Professionals ASA Firepower Cisco Firepower NGIPS Online Technical Support

  • After Hours Remote Workers Data Protection Integration Support
    Professional At Home Workers Data Protection

    Progent can assist small and mid-size businesses to design, implement, validate and troubleshoot backup technology needed to support offsite workers.

  • Professionals Exchange 2000 Server Microsoft Exchange Consultants
  • Progent Cybersecurity Experts in the News Engineers Progent in the News Professional
  • Progent Cybersecurity Media Relations Consultant Progent Press Relations Engineer
  • Progent Startup Businesses Computer Network Consulting company Network Recovery Progent Start-Up Businesses
  • Remote Access IT Consultants VPN Remote Support Services
  • Remote Call Center Sharing Online Troubleshooting Support Desk Sharing Support and Setup

  • 24-Hour ProSight Remote Server Monitoring Computer Consulting
    ProSight Remote Monitoring and Reporting Network Consultant

    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by tracking the health of critical devices that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT personnel and your assigned Progent consultant so that any potential issues can be addressed before they have a chance to disrupt productivity.

  • Remote Consulting Exchange 2010 Exchange 2010 Upgrade Remote Consulting
  • Remote Support Apple Mac and Windows Microsoft Outlook for Mac Specialist
  • Remote Workers Broomfield Consulting Experts - Help Desk Outsourcing Consulting and Support Services Broomfield-Louisville, Colorado Broomfield Remote Workers Help Desk Call Center Augmentation Expertise
  • Ryuk ransomware hot line Professionals 24/7 Maze ransomware hot line Specialists
  • SCCM 2012 Application Deployment Support and Integration 24/7 SCCM 2012 Reporting Technical Support
  • SCOM 2012 Migration Technology Consulting Services Integration SCOM 2012 R2
  • SQL Server 2017 R Services Setup and Support SQL Server 2017 Security and Compliance Specialists

  • Cybersecurity Firms Juniper Netscreen
    Checkpoint Cybersecurity Company

    Progent provides organizations of any size expert support for Intrusion Protection Systems and IPsec VPN solutions from leading firewall and VPN security companies such as Palo Alto Networks, WatchGuard, Juniper, Fortinet, and Symantec. Progent can show you how to create a detailed security strategy and select the right products from multiple vendors to achieve your security goals while sticking within your spending restraints.

  • SQL Server 2017 and Excel Network Consultants SQL Server 2017 on Linux Computer Consultant
  • Security Audit Services Solaris Forensics Services Sun Solaris
  • Security Consultants Palo Alto Networks PA-400 Series Firewalls 24x7 Palo Alto Networks Consultants

  • Security Organization Juniper SSG520M Router
    Juniper SSG Series Gateway Evaluation

    Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.

  • Security Penetration Testing Cybersecurity Organizations PEN Testing Security Auditor
  • SentinelOne Ransomware Defense Consulting ProSight Managed IT Services Engineers
  • Shared Call Center Network Consultant Shared Network Support Help Desk Computer Consulting
  • Smartphone patch management Consultants iPhone patch management Consulting Services
  • Solaris Remote Specialist Linux Online Technology Professional
  • Special Offer for Small Businesses Consultant One Hour of Free Consulting Consulting Services

  • NetApp MetroCluster Synchronous Replication Technology Professional
    NetApp MetroCluster Disaster Recovery Specialists

    Progent offers enterprise clients the help of a NetApp-certified consultant for remote or on-premises expertise for NetApp's entire portfolio of SAN storage products including ONTAP data management, MetroCluster array-based clustering, FlexPod cloud architecture, SnapMirror, SnapVauly continuous D2D backup, Virtual Storage Console for VMware vSphere, MultiStore/vFiler for storage partitioning, OnCommand Reporting and Insight analytics, plus NetApp's FAS, AFF, V-Series and N-Series storage lines. Areas of NetApp SAN storage technology supported by Progent include SAN architecture, cloud integration, virtualization, migrations, non-disruptive updates, system management, information assurance, disaster recovery, and troubleshooting. Progent offers Level 3 support to help you to resolve issues with NetApp SAN storage environments efficiently based on best practices.

  • Specialist Aironet Wave 2 Wi-Fi AP Aironet AP Management IT Consulting
  • Specialist Virtual Help Desk Microsoft Certified Help Desk Sharing IT Consulting
  • Specialist macOS Remote OS X Remote Services
  • Subcontractor Cisco CCIE Telecommuting Microsoft Consultant Telecommuting Job
  • Support Services Microsoft Windows 7 Upgrade 24/7 Windows 7 Upgrade Online Consulting
  • Support Services SMS 2003 Upgrade Consulting Services Systems Management Server 2003
  • System Center Operations Manager Integration Support Remote Monitoring and Reporting IT Services
  • System Consultants Broomfield 24x7 Broomfield-Boulder Small Business Computer Consulting Firm
  • Teleworkers Consulting Experts in Broomfield - Backup/Restore Systems Consultants Broomfield At Home Workers Broomfield Consulting - Data Protection Solutions Guidance Broomfield-Boulder

  • Urgent Cisco Experts Computer Consultancy Group Small Office
    Small Business Service

    Progent provide businesses of all sizes enterprise-class IT remote or onsite consulting services for networks based on Microsoft Windows technology and Microsoft's .NET servers including Microsoft Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Premier network consultants also offer security consulting for businesses varying in size from the small office to the global enterprise.

  • Top Expertise for Broomfield Network Support Companies Broomfield-Boulder Broomfield-Thornton Consulting for Computer Support Providers near me in Broomfield - Seamless Short-Term Staff Help
  • Top Network Management Outsourcing Consulting Services Network Management Outsourcing Consultant Services
  • Top Quality Microsoft Dynamics NAV Applications Support Support and Help Navision and Dynamics NAV
  • Broomfield-Westminster, Colorado Broomfield Egregor Ransomware File-Recovery
  • Urgent BlackBerry BES Server Express Engineer BlackBerry Enterprise Server Express Computer Consulting
  • Urgent Slackware Linux, Solaris, UNIX Network Consultant Broomfield-Westminster, Colorado CentOS Linux, Sun Solaris, UNIX Network Consultant
  • VPN Routers Online Troubleshooting Catalyst 8200 Specialists
  • Virtual Support Desk Engineer Shared Help Desk Ticketing Remote Troubleshooting

  • System Center 2012 Virtual Machine Manager Integration Support
    24/7/365 SCVMM Migration Technology Consulting

    Progent can assist businesses of all sizes to adhere to leading practices to configure SCVMM 2012 hosts, fabric, storage systems, and library resources; plan, deploy, and manage private clouds, VMs, and services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for comprehensive monitoring. Progent can assist your company to upgrade from a legacy version of SCVMM or from a third-party virtualization management system, and Progent can assist you to enhance and troubleshoot your current SCVMM 2012 ecosystem so you get the highest possible business value.

  • Windows 11 Autopilot Technical Support Top Windows 11 Virtual Desktop Consultant Services

  • Online Troubleshooting VMware Workspace ONE Endpoint Management
    Microsoft Intune IT Solution Providers

    Progent's network consultants can help your company to streamline desktop software update deployment by providing support for management platforms that include System Center Configuration Manager 2007, Systems Management Server, and Windows Server Update Services (WSUS).

  • Windows 8 Specialists Windows 8.1 Migration Consulting Services Firm
  • Windows Server 2008 Hyper-VI Integration Services Online Consulting Windows Server 2008 R2
  • Windows Server 2012R2 Server Manager IT Services Expert Microsoft Certified Windows Server 2012 R2 Private Cloud Outsourcing
  • Windows Server 2016 Phone Support Services Broomfield, Colorado 24-7 Windows Server 2019 Technology Support
  • Windows Server 2019 Windows Time Service Online Troubleshooting Network Consultant Windows Server 2019 PowerShell
  • ransomware preparedness report Technology Professional ransomware incident response Professionals
  • Broomfield-Louisville, CO Broomfield Sodinokibi Crypto-Ransomware Cleanup
  • ransomware settlement Engineer Consultants ransomware settlement negotiation

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