Ransomware : Your Worst IT Nightmare
Crypto-Ransomware  Remediation ExpertsRansomware has become an escalating cyberplague that represents an extinction-level threat for organizations poorly prepared for an attack. Multiple generations of ransomware like the Reveton, Fusob, Bad Rabbit, SamSam and MongoLock cryptoworms have been running rampant for a long time and continue to cause destruction. Modern strains of crypto-ransomware like Ryuk, Maze, Sodinokibi, Netwalker, LockBit and Egregor, plus frequent unnamed viruses, not only perform encryption of on-line files but also infiltrate many configured system protection. Data replicated to the cloud can also be corrupted. In a poorly architected system, it can make any restore operations impossible and effectively knocks the network back to zero.

Getting back online applications and data following a ransomware outage becomes a sprint against the clock as the targeted business fights to stop the spread, cleanup the virus, and resume mission-critical operations. Since crypto-ransomware needs time to move laterally across a network, attacks are often sprung at night, when attacks may take longer to notice. This compounds the difficulty of rapidly assembling and coordinating an experienced mitigation team.

Progent provides a variety of solutions for protecting Broomfield enterprises from ransomware attacks. These include team training to help recognize and avoid phishing exploits, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) using SentinelOne's behavior-based cyberthreat protection to discover and quarantine zero-day malware attacks. Progent also can provide the assistance of seasoned ransomware recovery professionals with the talent and perseverance to reconstruct a breached system as urgently as possible.

Progent's Ransomware Restoration Services
After a crypto-ransomware attack, sending the ransom demands in cryptocurrency does not guarantee that merciless criminals will respond with the keys to decipher any of your files. Kaspersky Labs estimated that 17% of ransomware victims never recovered their files after having sent off the ransom, resulting in more losses. The gamble is also costly. Ryuk ransoms are commonly several hundred thousand dollars. For larger enterprises, the ransom can reach millions of dollars. The fallback is to re-install the mission-critical parts of your IT environment. Absent the availability of complete system backups, this calls for a broad complement of skills, top notch team management, and the willingness to work continuously until the recovery project is finished.

For two decades, Progent has provided professional Information Technology services for businesses throughout the United States and has earned Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes consultants who have been awarded advanced certifications in leading technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity specialists have earned internationally-recognized industry certifications including CISA, CISSP, CRISC, GIAC, and CMMC 2.0. (Visit Progent's certifications). Progent in addition has expertise in financial management and ERP applications. This breadth of expertise gives Progent the skills to quickly determine critical systems and organize the surviving components of your network system following a crypto-ransomware event and rebuild them into a functioning network.

Progent's ransomware team of experts uses powerful project management tools to orchestrate the sophisticated recovery process. Progent knows the urgency of acting quickly and in concert with a client's management and Information Technology staff to assign priority to tasks and to get critical applications back on-line as soon as humanly possible.

Business Case Study: A Successful Ransomware Incident Recovery
A customer escalated to Progent after their network was penetrated by Ryuk ransomware virus. Ryuk is generally considered to have been deployed by North Korean state sponsored hackers, suspected of using algorithms leaked from America's NSA organization. Ryuk targets specific companies with limited tolerance for disruption and is one of the most lucrative examples of ransomware viruses. High publicized victims include Data Resolution, a California-based info warehousing and cloud computing business, and the Chicago Tribune. Progent's client is a small manufacturing company headquartered in the Chicago metro area and has around 500 staff members. The Ryuk event had disabled all business operations and manufacturing processes. The majority of the client's data backups had been on-line at the beginning of the attack and were damaged. The client was actively seeking loans for paying the ransom (more than $200,000) and praying for good luck, but in the end made the decision to use Progent.


"I cannot tell you enough about the expertise Progent gave us throughout the most stressful period of (our) businesses survival. We may have had to pay the Hackers if not for the confidence the Progent team gave us. That you were able to get our messaging and production servers back on-line in less than five days was amazing. Every single expert I spoke to or texted at Progent was totally committed on getting our company operational and was working 24 by 7 on our behalf."

Progent worked together with the customer to quickly determine and assign priority to the critical systems that had to be recovered in order to restart company functions:

  • Windows Active Directory
  • Microsoft Exchange Server
  • Accounting and Manufacturing Software
To start, Progent adhered to Anti-virus event mitigation industry best practices by stopping lateral movement and clearing up compromised systems. Progent then began the work of rebuilding Microsoft AD, the key technology of enterprise systems built on Microsoft Windows Server technology. Microsoft Exchange Server email will not function without AD, and the customer's MRP software leveraged SQL Server, which needs Active Directory for authentication to the database.

In less than 48 hours, Progent was able to re-build Windows Active Directory to its pre-virus state. Progent then performed reinstallations and storage recovery on key servers. All Microsoft Exchange Server data and attributes were intact, which facilitated the restore of Exchange. Progent was able to locate local OST data files (Microsoft Outlook Offline Folder Files) on user desktop computers in order to recover mail data. A recent off-line backup of the client's financials/ERP systems made them able to return these essential programs back available to users. Although a lot of work needed to be completed to recover completely from the Ryuk attack, the most important services were restored rapidly:


"For the most part, the production line operation showed little impact and we did not miss any customer deliverables."

During the next couple of weeks critical milestones in the recovery project were completed through close cooperation between Progent engineers and the client:

  • Self-hosted web sites were returned to operation with no loss of information.
  • The MailStore Microsoft Exchange Server containing more than 4 million archived messages was brought online and accessible to users.
  • CRM/Orders/Invoices/Accounts Payable/AR/Inventory functions were fully functional.
  • A new Palo Alto Networks 850 firewall was brought online.
  • Nearly all of the user desktops were operational.

"A lot of what went on during the initial response is mostly a fog for me, but my management will not soon forget the care all of your team put in to help get our business back. I have utilized Progent for the past ten years, maybe more, and every time I needed help Progent has impressed me and delivered as promised. This situation was a testament to your capabilities."

Conclusion
A probable business catastrophe was dodged by hard-working experts, a broad range of IT skills, and tight teamwork. Although in retrospect the crypto-ransomware incident detailed here could have been disabled with modern security technology and security best practices, user training, and well designed incident response procedures for information protection and keeping systems up to date with security patches, the fact is that state-sponsored hackers from China, Russia, North Korea and elsewhere are tireless and are not going away. If you do get hit by a crypto-ransomware incursion, remember that Progent's team of experts has substantial experience in ransomware virus defense, mitigation, and information systems recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Tony (and any others who were helping), thanks very much for allowing me to get rested after we made it through the most critical parts. All of you did an fabulous effort, and if any of your team is around the Chicago area, dinner is the least I can do!"

Download the Ransomware Recovery Case Study Datasheet
To review or download a PDF version of this case study, click:
Progent's Ryuk Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Consulting Services in Broomfield
For ransomware system recovery consulting in the Broomfield area, call Progent at 800-462-8800 or go to Contact Progent.



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    Progent's ransomware consultants can help you to assess your ransomware vulnerability, monitor and protect your IT environment, help with settlement negotiations with a hacker, and reconstruct an information system victimized by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Nephilim.

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    Server growth wreaks havoc on network budgets and management resources. Server reduction via a virtual infrastructure offers lower total cost of ownership of hardware and quicker return on investment, more leveraged utilization of physical computers, simplified operations, enhanced system availability, and easier management. Common uses for virtual servers are hardware consolidation, economical platforms for line-of-business legacy applications based on outdated operating systems, and inexpensive quarantine of program development or pilot testing environments from on-line systems.

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    Progent's Microsoft certified support team can show you how to define and deploy a smooth in-place Microsoft Exchange 2003 migration plan that avoids productivity downtime, simplifies ongoing service demands, and makes your Microsoft Exchange 2003 Server easy to manage. For complicated multi-server or multi-location migrations, Progent has the background to finish your project rapidly and economically. Progent's Exchange Server 2003 help, repair, and consulting services include assistance with the configuration of outside vendor add-ons to Microsoft Exchange Server 2003 that are in keeping with your business goals.

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    Progent offers a broad range of cost-effective consulting and support services to help you to deploy, configure, repair, and administer workstations and notebooks based on Microsoft Windows, macOS and OS X, or popular editions of Linux. Progent can provide onsite or online help for single machines or notebooks or work with your business to design and implement a large-scale migration to new or updated OS software and business applications. Progent can also provide engineers and technicians to assist your company to prepare for and complete a company move or merger designed to cause the least possible disruption of your business.

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    Cisco's Firepower Next Generation Firewalls provide a major performance improvement over Cisco's popular ASA 5500-X security appliances and include centralized management of modern security features like application visibility and control (AVC), next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection, URL filtering, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall experts can help your organization to design and execute an efficient migration to Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and show you how to integrate Firepower firewalls with Cisco's subscription-based security services to build and centrally control network environments that include local offices, data centers, and cloud resources.

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    Progent's certified experts provide small and mid-size companies enterprise-grade consulting services for Microsoft Systems Management Server 2003 and System Center Configuration Manager, Microsoft's solutions for update and configuration automation. Configuration Manager is the new name for the update management platform previously called Systems Management Server. System Center Configuration Manager 2007 offers a range of enhancements to SMS Server such as comprehensive automation, integrated Windows Vista Windows Server 2008 support, quarantine support, and device driver management. Progent's certified engineers can show you how to use SMS 2003 or System Center Configuration Manager effectively for automated OS and application software installation, security patch administration, application metering, and software license reconciliation. Progent's engineers can also assist your company to move efficiently from Microsoft Systems Management Server 2003 to Configuration Manager.

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    Progent can help you with every phase of Azure cloud migration including requirements analysis, readiness assessment, solution design, pilot testing, implementation, centralized management, performance tuning, software license management, disaster recovery strategies, security planning, and compliance assessment. Progent can help your IT staff to configure and debug firewalls and VPN connections so that your users can securely access to Azure-based services, and Progent's Microsoft-certified consulting experts can help you integrate critical Microsoft technologies to work in the cloud including Microsoft Windows Server, Exchange Server, SQL Server and SharePoint. Progent can also assist your organization to set up a hybrid cloud environment that transparently combines on-premises datacenters with Azure resources.

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    Progent can assist small and mid-size organizations to deploy collaborative applications to allow their at-home employees to engage in productive interaction with fellow workers and clients.

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    Remote 24x7 network monitoring, automated alerts, and periodic analytical reporting are vital to preserving the health of your network and avoiding preventable and expensive downtime. Remote Monitoring and Management (RMM) technology has progressed so far that businesses of any size can afford a level of protection that was previously limited to large enterprises. Progent offers several Remote Monitoring and Management (RMM) options available as low-cost service packages created to help your company to detect and resolve a most network problems before they get big enough to impact productivity.

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    Progent's Microsoft-certified database application developers offer businesses of any size remote support for leading RDBMS platforms including Microsoft SQL Server, Oracle, MySQL, and Microsoft Office Access. Consulting support offered by Progent include installation and configuration, application architecture and coding, management support, replication and synchronization solutions, storage management, tuning, data migration, information security, backup and recovery options, troubleshooting, and webinar training.

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    Cisco's Firepower NGFWs Firewalls deliver a significant performance improvement over Cisco's previous-generation ASA 5500-X firewalls and include unified control of modern cybersecurity features like application visibility and control (AVC), next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection, URL filtering, and multi-node sandboxing. Progent's Cisco CCIE firewall experts can assist you to plan and execute a smooth migration to Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and show you how to integrate Firepower firewalls with Cisco's cloud-based services to create and centrally control network ecosystems that span local offices, data centers, private clouds and public clouds.

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    Even if your company has a minimal computer services staff and a limited technology budget, your information network can still have the same high reliability and responsiveness that once required a substantial in-house support group. Progent's 24x7 Network Support Services for small businesses combine the expertise of skilled Microsoft-certified and Cisco-premier network consultants, the latest network management software for proactive monitoring and alerts, and cost-effective support packages such as a help desk service to keep your mission-critical business applications and servers up and running.

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    Progent makes use of the Flexential Tampa colocation center primarily to provide private cloud hosting services. Progent maintains a team of network experts based in the Tampa area, and Progent can also provide remote support from Progent's countrywide roster of Microsoft-certified experts, Cisco-certified CCIE network infrastructure engineers, ISSIP-CISSP-certified security consultants, Hyper-V and VMware virtualization professionals, and veteran DRBC preparedness consultants. Progent can also help your business to plan and execute a migration to the Flexential data center with services like designing solution architecture, specifying hardware components, system configuration and testing, troubleshooting, setting up remote network management, and training your IT staff.

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    Progent's Microsoft-certified consultants can help you design, document, implement, manage, and troubleshoot a network-wide move to 64-bit server and client OS software and business applications. Progent can help you test your 64-bit infrastructure to make sure it handles all of the key 32-bit programs which you intend to retain as well as the new 64-bit editions of applications you plan to run.

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    Progent's Mac networking consultants can assist you with a broad array of system infrastructure issues including network architecture, off-site and mobile access, internetwork compatibility, protection, and emerging technologies such as VoIP and fast wireless networking. For company networks built solely on Apple Mac OS X or for systems that use a combination of Mac, Linux/UNIX and Windows based servers and workstations, Progent has the experience and depth to deal with the complexity of designing, integrating, and maintaining a system infrastructure that is reliable, safe, efficient and aligned with your corporate objectives. Progent can help you deploy Apple's Xserve enterprise servers, Apple's Xserve RAID non-stop storage systems, and Xsan SAN solution. Progent can also give you access to skilled professionals to help you with Cisco routers and switches.

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