Ransomware : Your Crippling Information Technology Nightmare
Ransomware  Recovery ConsultantsRansomware has become a too-frequent cyber pandemic that presents an enterprise-level threat for businesses unprepared for an assault. Multiple generations of ransomware like the Reveton, Fusob, Bad Rabbit, SamSam and MongoLock cryptoworms have been around for years and continue to inflict havoc. Newer strains of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Nephilim, as well as frequent as yet unnamed viruses, not only do encryption of online files but also infiltrate many accessible system backups. Files synchronized to the cloud can also be corrupted. In a poorly designed system, this can make automated recovery useless and effectively sets the datacenter back to zero.

Retrieving services and data following a ransomware event becomes a sprint against the clock as the targeted organization fights to stop lateral movement and eradicate the virus and to resume business-critical operations. Since ransomware requires time to spread, penetrations are frequently sprung during weekends and nights, when successful attacks tend to take more time to discover. This multiplies the difficulty of promptly assembling and coordinating a qualified mitigation team.

Progent makes available a variety of services for protecting Broomfield organizations from ransomware events. Among these are team education to help recognize and not fall victim to phishing scams, ProSight Active Security Monitoring (ASM) for endpoint detection and response utilizing SentinelOne's AI-based cyberthreat defense to detect and quarantine day-zero modern malware assaults. Progent in addition offers the assistance of expert ransomware recovery engineers with the track record and commitment to restore a compromised network as urgently as possible.

Progent's Crypto-Ransomware Recovery Support Services
Following a ransomware penetration, sending the ransom in cryptocurrency does not ensure that criminal gangs will return the keys to decipher any or all of your data. Kaspersky Labs determined that 17% of ransomware victims never recovered their information after having sent off the ransom, resulting in increased losses. The risk is also very costly. Ryuk ransoms frequently range from fifteen to forty BTC ($120,000 and $400,000). This is well above the average crypto-ransomware demands, which ZDNET estimated to be in the range of $13,000 for small organizations. The alternative is to piece back together the essential parts of your Information Technology environment. Absent the availability of essential system backups, this requires a broad range of skills, top notch project management, and the ability to work continuously until the job is complete.

For decades, Progent has provided certified expert IT services for companies throughout the US and has earned Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes engineers who have earned advanced certifications in important technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security experts have garnered internationally-recognized industry certifications including CISA, CISSP-ISSAP, CRISC, and GIAC. (Visit Progent's certifications). Progent also has experience with accounting and ERP application software. This breadth of expertise gives Progent the ability to knowledgably determine important systems and consolidate the remaining components of your Information Technology environment following a ransomware event and assemble them into a functioning system.

Progent's security team of experts utilizes top notch project management tools to orchestrate the sophisticated restoration process. Progent appreciates the urgency of acting quickly and in unison with a customer's management and IT staff to assign priority to tasks and to put essential applications back on-line as soon as possible.

Client Case Study: A Successful Crypto-Ransomware Penetration Restoration
A client contacted Progent after their company was crashed by Ryuk ransomware virus. Ryuk is believed to have been deployed by Northern Korean state cybercriminals, suspected of adopting technology leaked from America's National Security Agency. Ryuk targets specific businesses with little or no room for operational disruption and is one of the most lucrative incarnations of crypto-ransomware. High publicized organizations include Data Resolution, a California-based data warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a single-location manufacturer located in Chicago and has about 500 workers. The Ryuk event had paralyzed all essential operations and manufacturing processes. Most of the client's system backups had been on-line at the beginning of the intrusion and were damaged. The client was taking steps for paying the ransom demand (in excess of two hundred thousand dollars) and wishfully thinking for the best, but in the end utilized Progent.


"I cannot say enough in regards to the support Progent gave us during the most stressful time of (our) businesses survival. We had little choice but to pay the cybercriminals if it wasn't for the confidence the Progent team provided us. That you were able to get our e-mail system and production servers back online sooner than 1 week was amazing. Every single expert I spoke to or messaged at Progent was amazingly focused on getting our company operational and was working 24/7 to bail us out."

Progent worked together with the client to quickly understand and assign priority to the key areas that needed to be restored in order to resume company functions:

  • Microsoft Active Directory
  • Microsoft Exchange Server
  • Accounting/MRP
To get going, Progent followed AV/Malware Processes event response industry best practices by isolating and clearing infected systems. Progent then started the steps of bringing back online Microsoft Active Directory, the foundation of enterprise environments built upon Microsoft Windows technology. Microsoft Exchange Server messaging will not function without Windows AD, and the client's financials and MRP software utilized Microsoft SQL, which depends on Active Directory for authentication to the database.

Within two days, Progent was able to restore Windows Active Directory to its pre-attack state. Progent then completed setup and hard drive recovery of mission critical applications. All Exchange Server data and attributes were intact, which greatly helped the restore of Exchange. Progent was able to assemble local OST data files (Outlook Email Off-Line Folder Files) on user workstations and laptops in order to recover mail information. A recent off-line backup of the customer's accounting/MRP systems made them able to return these required services back servicing users. Although major work needed to be completed to recover completely from the Ryuk virus, critical systems were returned to operations quickly:


"For the most part, the production line operation ran fairly normal throughout and we delivered all customer sales."

Over the following couple of weeks critical milestones in the restoration process were completed through tight cooperation between Progent team members and the customer:

  • In-house web applications were restored without losing any data.
  • The MailStore Server containing more than four million archived emails was brought on-line and available for users.
  • CRM/Customer Orders/Invoices/AP/Accounts Receivables/Inventory functions were completely functional.
  • A new Palo Alto 850 firewall was brought online.
  • Most of the user desktops and notebooks were back into operation.

"Much of what happened those first few days is nearly entirely a fog for me, but I will not forget the urgency all of the team accomplished to help get our company back. I have utilized Progent for the past 10 years, maybe more, and each time I needed help Progent has outperformed my expectations and delivered. This event was the most impressive ever."

Conclusion
A potential business-ending catastrophe was avoided by dedicated experts, a broad array of subject matter expertise, and tight teamwork. Although in post mortem the ransomware penetration detailed here would have been stopped with up-to-date security solutions and security best practices, user and IT administrator training, and well designed security procedures for information protection and applying software patches, the fact remains that government-sponsored cybercriminals from Russia, China and elsewhere are relentless and represent an ongoing threat. If you do fall victim to a ransomware incursion, feel confident that Progent's team of experts has proven experience in crypto-ransomware virus defense, mitigation, and file restoration.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Tony and Chris (and any others that were helping), I'm grateful for making it so I could get some sleep after we made it over the most critical parts. Everyone did an incredible job, and if any of your team is in the Chicago area, dinner is on me!"

Download the Ransomware Removal Case Study Datasheet
To review or download a PDF version of this ransomware incident report, click:
Progent's Ryuk Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Consulting Services in Broomfield
For ransomware recovery consulting in the Broomfield area, call Progent at 800-462-8800 or see Contact Progent.



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    Progent's Wireless Consulting Services offer a convenient, economical option for companies of any size to deploy, manage and troubleshoot cutting edge wireless connectivity solutions. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can help you plan and deploy appliances like Cisco's Aironet and Meraki access points and wireless controllers. For wireless messaging and online applications, Progent supports Apple iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.

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    Progent's CISSP-premier cybersecurity consultants can assist businesses of any size with any aspect of information system security. Progent can help implement cost-effective security solutions that guard a small office against modern malware attacks or Progent can design, configure, and manage a comprehensive security strategy for hybrid networks that accommodate local, online, and mobile clients sharing network resources distributed over a mix of physical datacenters and various clouds.


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