Broomfield 24x7x365 Urgent Ransomware
Malware Identification and Removal Services
For Business Mission Critical Information Technogy Systems
Case Study: Crypto-Ransomware Infection Removal and Business Resumption
Crypto-Ransomware : Your Feared IT Nightmare
Ransomware has become an escalating cyber pandemic that poses an existential threat for businesses vulnerable to an attack. Different versions of ransomware like the CrySIS, WannaCry, Bad Rabbit, SamSam and MongoLock cryptoworms have been running rampant for a long time and continue to cause damage. Newer strains of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Egregor, as well as frequent as yet unnamed newcomers, not only do encryption of on-line data files but also infiltrate all available system backups. Data replicated to off-site disaster recovery sites can also be held hostage. In a vulnerable data protection solution, this can make automated recovery useless and effectively sets the datacenter back to square one.
Getting back on-line programs and data following a ransomware event becomes a sprint against the clock as the targeted organization tries its best to contain the damage, cleanup the ransomware, and restore enterprise-critical operations. Since ransomware requires time to move laterally, attacks are frequently launched during nights and weekends, when successful attacks are likely to take longer to uncover. This compounds the difficulty of rapidly mobilizing and orchestrating a qualified mitigation team.
Progent makes available an assortment of solutions for securing enterprises from crypto-ransomware attacks. These include team member education to help identify and not fall victim to phishing attempts, ProSight Active Security Monitoring for remote monitoring and management, in addition to installation of the latest generation security solutions with machine learning technology from SentinelOne to detect and quarantine zero-day cyber attacks rapidly. Progent in addition provides the assistance of experienced ransomware recovery consultants with the skills and perseverance to rebuild a compromised environment as rapidly as possible.
Progent's Ransomware Restoration Support Services
Following a crypto-ransomware penetration, sending the ransom in cryptocurrency does not provide any assurance that cyber criminals will provide the needed keys to decipher all your information. Kaspersky Labs determined that 17% of crypto-ransomware victims never recovered their information after having sent off the ransom, resulting in additional losses. The gamble is also very costly. Ryuk ransoms are often several hundred thousand dollars. For larger enterprises, the ransom can be in the millions. The other path is to setup from scratch the mission-critical parts of your Information Technology environment. Absent the availability of full information backups, this calls for a broad range of skill sets, well-coordinated project management, and the ability to work continuously until the job is finished.
For two decades, Progent has made available professional Information Technology services for companies across the U.S. and has achieved Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes professionals who have earned top industry certifications in key technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security engineers have earned internationally-recognized industry certifications including CISA, CISSP, CRISC, GIAC, and CMMC 2.0. (See Progent's certifications). Progent in addition has expertise in financial systems and ERP software solutions. This breadth of experience affords Progent the capability to rapidly determine important systems and consolidate the remaining components of your network environment following a crypto-ransomware attack and rebuild them into a functioning network.
Progent's ransomware team of experts deploys state-of-the-art project management tools to coordinate the complicated restoration process. Progent knows the urgency of working quickly and in concert with a customer's management and Information Technology resources to assign priority to tasks and to get the most important services back on line as fast as humanly possible.
Customer Story: A Successful Ransomware Incident Recovery
A small business hired Progent after their network system was penetrated by Ryuk ransomware. Ryuk is generally considered to have been launched by North Korean state criminal gangs, possibly using technology exposed from the United States NSA organization. Ryuk goes after specific businesses with limited room for operational disruption and is among the most profitable instances of ransomware. Headline targets include Data Resolution, a California-based information warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a single-location manufacturer headquartered in the Chicago metro area and has around 500 employees. The Ryuk intrusion had disabled all company operations and manufacturing processes. The majority of the client's backups had been online at the beginning of the intrusion and were damaged. The client was evaluating paying the ransom demand (more than $200K) and praying for the best, but ultimately reached out to Progent.
Progent worked with the client to rapidly understand and assign priority to the key applications that needed to be restored to make it possible to continue business functions:
- Active Directory
- Microsoft Exchange Server
- MRP System
In less than 2 days, Progent was able to recover Active Directory to its pre-intrusion state. Progent then assisted with rebuilding and hard drive recovery of the most important applications. All Microsoft Exchange Server data and attributes were usable, which accelerated the restore of Exchange. Progent was also able to collect local OST files (Outlook Off-Line Data Files) on staff PCs and laptops to recover mail information. A recent offline backup of the customer's accounting software made it possible to recover these essential applications back online for users. Although a large amount of work needed to be completed to recover totally from the Ryuk event, essential systems were restored quickly:
Over the following few weeks critical milestones in the restoration process were achieved through tight cooperation between Progent engineers and the customer:
- Internal web applications were brought back up without losing any information.
- The MailStore Server exceeding four million archived emails was brought on-line and accessible to users.
- CRM/Product Ordering/Invoicing/Accounts Payable (AP)/Accounts Receivables (AR)/Inventory Control capabilities were fully restored.
- A new Palo Alto 850 firewall was brought online.
- Ninety percent of the user desktops were functioning as before the incident.
Conclusion
A possible business-killing disaster was averted through the efforts of dedicated professionals, a wide range of IT skills, and tight collaboration. Although upon completion of forensics the crypto-ransomware attack described here could have been blocked with advanced cyber security technology and NIST Cybersecurity Framework best practices, staff training, and properly executed security procedures for information backup and applying software patches, the reality is that state-sponsored hackers from China, North Korea and elsewhere are tireless and will continue. If you do get hit by a crypto-ransomware incident, remember that Progent's roster of experts has proven experience in ransomware virus blocking, mitigation, and data disaster recovery.
To read or download a PDF version of this customer case study, please click:
Progent's Ryuk Virus Recovery Case Study Datasheet. (PDF - 282 KB)
Additional Crypto-Ransomware Protection Services Offered by Progent
Progent can provide businesses in Broomfield a range of online monitoring and security assessment services to help you to reduce the threat from crypto-ransomware. These services include next-generation machine learning technology to detect zero-day strains of ransomware that can escape detection by legacy signature-based anti-virus solutions.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates SentinelOne's next generation behavior-based analysis technology to guard physical and virtual endpoints against modern malware attacks like ransomware and email phishing, which easily get by legacy signature-based anti-virus tools. ProSight ASM protects local and cloud resources and provides a single platform to manage the entire threat progression including blocking, detection, containment, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense. - ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies packaged within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP environment that addresses your company's specific requirements and that allows you prove compliance with government and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent's consultants can also help your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent'sProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering. - ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery Services
Progent has partnered with leading backup technology providers to produce ProSight Data Protection Services (DPS), a portfolio of offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and track your data backup processes and enable transparent backup and fast recovery of critical files/folders, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business recover from data loss resulting from equipment breakdown, natural calamities, fire, cyber attacks such as ransomware, human mistakes, ill-intentioned insiders, or application glitches. Managed backup services available in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these managed backup services are best suited for your IT environment. - ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security companies to provide web-based control and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a further level of inspection for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering. - ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, optimize and debug their networking appliances like routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when issues are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating appliances that need important updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting. - ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so all potential problems can be resolved before they have a chance to impact productivity. Learn more about ProSight LAN Watch server and desktop remote monitoring services. - ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services. - ProSight IT Asset Management: Network Documentation Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you're making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about ProSight IT Asset Management service. - Active Protection Against Ransomware: Machine Learning-based Ransomware Identification and Remediation
Progent's Active Protection Against Ransomware is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning tools to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-based AV tools. Progent Active Security Monitoring services protect on-premises and cloud-based resources and provides a single platform to automate the entire threat progression including filtering, identification, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ransomware defense and recovery services. - Outsourced/Co-managed Service Center: Help Desk Managed Services
Progent's Support Center services enable your information technology staff to outsource Support Desk services to Progent or split responsibilities for Help Desk services transparently between your in-house network support team and Progent's nationwide pool of IT support engineers and subject matter experts (SMEs). Progent's Co-managed Service Desk offers a smooth extension of your core network support team. Client access to the Service Desk, delivery of technical assistance, problem escalation, trouble ticket generation and updates, performance measurement, and maintenance of the service database are consistent regardless of whether issues are taken care of by your in-house support organization, by Progent's team, or a mix of the two. Read more about Progent's outsourced/shared Service Desk services. - Patch Management: Patch Management Services
Progent's support services for software and firmware patch management provide businesses of all sizes a versatile and cost-effective alternative for evaluating, testing, scheduling, applying, and tracking updates to your ever-evolving IT network. Besides maximizing the security and reliability of your computer network, Progent's software/firmware update management services permit your in-house IT staff to concentrate on more strategic projects and tasks that derive the highest business value from your information network. Learn more about Progent's patch management services. - ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
Progent's Duo authentication services incorporate Cisco's Duo technology to protect against compromised passwords by using two-factor authentication (2FA). Duo enables single-tap identity verification on iOS, Android, and other out-of-band devices. Using Duo 2FA, when you log into a protected application and give your password you are asked to confirm who you are on a unit that only you have and that is accessed using a different network channel. A wide selection of devices can be utilized for this second means of authentication including a smartphone or watch, a hardware token, a landline telephone, etc. You may designate multiple verification devices. For more information about ProSight Duo identity validation services, see Duo MFA two-factor authentication (2FA) services. - ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing suite of real-time and in-depth reporting plug-ins created to integrate with the industry's top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues like spotty support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.
An index of content::
Network Consultants Catalyst 9163E Access Point
Catalyst 802.11ax Wireless Outsourcing
Progent's Cisco-certified Catalyst 9100 Series 802.11ax Wireless Access Point consultants can provide affordable remote and onsite support for Catalyst next-generation Wi-Fi 6 and Wi-Fi 6E wireless APs.
MS SQL Server Programming Firm
SQL Server Application Consulting
Microsoft SQL Server 2005 offers indispensable, familiar tools to computer professionals as well as to network users, lessening the complexity of creating, deploying, administering, and accessing company information and analytical applications in environments ranging from handheld devices to corporate information systems. The sophistication and interconnectivity requirements of Microsoft SQL Server 2005 call for a network consulting firm with real-world experience and wide knowledge in planning and building information-based, comprehensive business technology applications. The experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of professional work involving Microsoft technology, ensures you success in planning, deploying and managing Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET environment.
ProSight Reporting Infrastructure Management Technology Consulting Services
24/7/365 ProSight Reporting SentinelOne Remote Network Monitoring IT Consulting
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ProSight Email Guard Spam and Virus Filtering Service Technology Professional
Remote ProSight Spam Filtering Services Consultancy
Progent's ProSight Email Guard uses the services and infrastructure of top data security companies to deliver centralized control and comprehensive protection for all your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further level of analysis for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam protection, DLP, and encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter.
Remote Consulting Data center Monitoring
Top System Center 2007 Computer Engineer
Progent's Microsoft-certified consulting experts have over 10 years of background designing, implementing, optimizing and fixing Microsoft SCOM environments and can provide organizations of any size advanced online or onsite consulting support for SCOM 2012. Progent can assist your company to design a topology for System Center 2012 Operations Manager servers that delivers the responsiveness and resilience required to watch over your IT resources efficiently, whether your datacenters are onsite, in the cloud, or a mixed environment. Progent's SCOM consultants can also assist you to install and customize SCOM 2012 management packs based on leading practices for tracking network infrastructure and both Microsoft and 3rd-party apps and services. In addition, Progent can deliver fast online or on-premises troubleshooting to assist you to fix serious problems detected by Microsoft SCOM 2012.
Microsoft Exchange 2003 Computer Consulting
Exchange 2003 Server Migration Consultants
Progent's Microsoft Premier professionals offer world-class consulting for corporate-wide deployments of Microsoft Exchange. Progent's consultants can help you prepare for multi-location Exchange rollouts or upgrades and can supply local technicians to assist enterprises with installations of Microsoft Exchange in the or any region served by Progent's engineers.
Live Communications Server 2007 Consultant Services
Engineers Microsoft LCS Server
MS Office Communications Server provides Instant Messaging and Real Presence in a scalable, world-class package offering advanced protection, seamless integration with additional Microsoft products, an expandable, industry-standard development platform, and compliance with regulatory requirements such as HIPAA, SOX, and GLB. The product allows cost savings and elevated operational efficiencies, increased individual productivity, and stronger IP security. Microsoft Office Communications Server 2007 has been superseded by Lync Server, which itself has been replaced by Skype for Business. Progent's certified unified communications experts offer remote and on-premises support and troubleshooting services for your Office Communications Server deployment and can assist your organization to evaluate the advantages of migrating to Skype for Business. Progent can also assist you to design and execute a smooth upgrade that will add significant strategic value to your IT system
UNIX with Windows Network Consultant
Windows and UNIX Specialist
If you are developing UNIX-based software on a network that has Windows-based servers, desktops, and office applications, Progent can provide comprehensive information technology outsourcing that frees you to focus on your area of strategic expertise while avoiding the constant hassle of maintaining your company information system. Through the use of smart network monitoring and by delivering online and on-site assistance when your company needs it, Progent represents an economical solution for maintaining an information system that provides excellent availability, protection, and performance. Progent's developer support offerings feature full-service it outsourcing, virtual server infrastructure, online and on-premises service and repair, proactive network monitoring, and Helpdesk support.
24-Hour Exchange 2013 Integration Configuration
24/7 Exchange 2013 VoIP Support and Help
Microsoft Exchange 2013 includes significant improvements to the capabilities of its predecessor Exchange 2010 and delivers powerful new features plus a redesigned structure. These improvements affect key IT areas including ease of administration, availability, security and compliance, operational costs, teamwork, extensibility, performance, compatibility, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consultants can help you understand the possible advantages of migrating to Microsoft Exchange 2013, create a cost-effective test and rollout strategy, and educate your IT team to manage your Exchange 2013 solution. Progent also offers affordable online support and management for Microsoft Exchange Server 2013.
SQL Server 2014 In-memory ColumnStore Engineer
IT Consulting SQL Server 2014 Azure Backup
SQL Server 2014 incorporates major enhancements in key areas such as speed, uptime, compliance, and cloud readiness. Microsoft SQL Server 2014 is the first release of SQL Server that includes in-memory capability that operates seamlessly with all workloads including Online Transaction Processing (OLTP), data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can deliver cost-effective online and onsite consulting services including planning, deployment, administration, troubleshooting, and application development services to help businesses of all sizes to achieve fast return from their SQL Server 2014 investment.
Microsoft Dynamics GP 2015 Specialist
Dynamics GP 2015 Power BI Programming Companies
Dynamics GP 2015 R2 (formerly Great Plains) features a revamped design that improves cloud readiness, supports popular smart phones and tablets, allows single sign-on with Microsoft Azure Active Directory, and tightens security. Microsoft Dynamics 2015 R2 also simplifies management reporting, incorporates new Workflows, expands the Web Client, and adds over 100 enhancements to its library of applications. Progent's team of Microsoft-certified and Cisco-certified consultants have the broad technical skills and hands-on experience to resolve the critical IT and business challenges involved with upgrading to Dynamics GP 2015 R2 and can help you to carry out a smooth migration that will maximize the return on your investment in this mission-critical product.
SentinelOne Vigilance Respond MDR Integrator On-site Support
SentinelOne Singularity Control Reseller Online Technical Support
Progent is a dealer and consulting firm for SentinelOne's Singularity product line, a subscription-based, cloud-centric threat management solution that includes AI software and expert services to provide cutting-edge endpoint detection and response.
Exchange Server 2016 Migration Planning Remote Consulting
24-7 Microsoft Exchange 2016 Migration Planning Engineer
Progent can assist you in all phases of your upgrade to Exchange Server 2016 including planning high availability (HA) architecture for a local, Microsoft cloud connected or hybrid deployment; server and CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2+; moving mailboxes; Windows Hyper-V design; specifying storage capacity required for your virtual machines (VMs), databases and log files; configuring hardware load balancing for high-availability client access services; designing, setting up and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating the firewall; resolving SSL issues; performing client integration with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).
SharePoint Portal Server Technical Support Services
Microsoft Office SharePoint Server 2013 Integration Services
Progent's Microsoft-certified experts can provide businesses of any size consulting, troubleshooting, and development expertise for Microsoft SharePoint and SharePoint Online. Microsoft SharePoint is an advanced solution that uses web technology for efficiently connecting people, groups and data. SharePoint offers a common location for your workers or customers to connect to, manage, distribute and interact with useful information, documents, and software and to interact with one another. SharePoint enables faster and better decisions, more effective access across teams and more economical business processes. Windows SharePoint Services join workers, customers, teams and major tasks with the data they've developed in a manner that makes data easy to locate, download and re-use. Progent's SharePoint consultants can help you to manage your existing SharePoint solution or upgrade to the current version of SharePoint Server or to SharePoint Online.
Sun Solaris Remote Engineer
Sun Solaris Remote Engineers
Progent offers nationwide online help and consulting services for companies that operate Solaris environments or whose IT systems feature a combination of Solaris and Microsoft technology. Remote network consulting offers maximum return for your IT budget by extending client productivity and shortening the hours charged for computer repair services. Advanced online access utilities and experienced service specialists and engineers allow Progent to solve most IT issues without wasting time and expense by traveling to your site. In most of cases your IT problems can be dealt with over the phone or through a combination of telephone help and remote network analysis. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISM certified security professionals to assist you with the most challenging system problems.
Small Business Managed Services Specialists
Consulting Managed IT Services
Progent's ProSight family of managed IT services are designed to offer businesses who have minimal internal network support staffs with affordable help from world-class management tools and technical expertise. Benefits of Progent's ProSight catalog of managed services include fixed network management costs, smart automation of routine administrative processes, continual absorption of the latest technology, smooth transition from legacy technology to current solutions, improved fit between computer technology with business goals, access to seasoned IT experts, and freeing up management to concentrate on business instead of ever-changing information technology.
Top Quality Integration Microsoft Exchange 2003 Upgrade
Microsoft Exchange Consulting
Progent's expert support team can show you how to define and deploy an efficient in-place Exchange Server 2003 upgrade strategy that avoids productivity downtime, reduces long-term support demands, and makes your Exchange 2003 Server easy to manage. For complicated multi-server or multi-site upgrades, Progent has the experience to finish your move quickly and economically. Progent's Microsoft Exchange 2003 help, repair, and consulting offerings include expertise with the configuration of outside vendor add-ons to Microsoft Exchange Server 2003 that are best aligned to your business needs.
Software Consulting Firm Value Pricing
Consultant Rates Computer Network Consultant
Progent's pricing model is to charge for online service and on-site help per minute. As a result, you pay only for received support. Progent does not impose a higher rate for after-hours or priority service, and inside California or in regions where Progent provides in-person support, Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no initialization fee and requires no retainer for services provided during normal working hours. Many service firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large bills for fast repairs so you will not be forced to permit simple problems to fester.
Microsoft Small Business Computer Consulting Services
IT Consulting Microsoft Office 2000
Progent imposes no service activation fee and asks no monthly commitment for support services delivered during normal working hours. Progent's small granularity eliminates big bills for fast fixes so you won't be forced to allow minor problems to fester.
WatchGuard Firebox Firewall Cybersecurity Firms
WatchGuard Firebox T35 Firewall Security Organization
Progent provides consulting services for WatchGuard Firewall security appliances including the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can help you select, deploy, and manage a WatchGuard Firewall product that fits your network security requirements and budget. Progent can assist you to manage legacy WatchGuard firewalls or migrate efficiently to current WatchGuard firewalls.
Microsoft Exchange Server 2016 Upgrade Specialist
24 Hour Professional Microsoft Exchange Server 2016 Migration
Progent can assist you in all phases of your upgrade to Microsoft Exchange 2016 such as planning high availability (HA) infrastructure for an on-premises, Microsoft cloud connected or hybrid environment; server and CAL licensing compliance for Exchange Server and Windows Server 2012 R2+; migrating mailboxes; Hyper-V design; determining mass storage capacity required for your VMs, databases and log files; setting up hardware load balancing for high-availability CAS services; planning, setting up and validating Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating your firewall; creating SSL certs; providing client remediation with Office desktop or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).
Integration Services Colocation
Network Engineer Data Center Colocation
Progent's colocation center IT services are intended for businesses with equipment housed at Internet Data Centers or data center co-location hosting facilities and in need of timely on-site help at the colo site as well as off-site help from Microsoft and Cisco Certified professionals. Progent provides a full array of Internet Data Centers and data center and co-location support services including network architecture analysis, Windows and UNIX server integration and maintenance, troubleshooting for server and communications infrastructure, development and installation of non-stop configurations, defining and implementing layered security structures, firewall integration and support, designing load balancing solutions, and creating high-availability server clustering systems.
Catalyst 9117 Access Point On-site Support
Catalyst 9136AX Access Point Consulting Services
Progent's Cisco-certified Catalyst 9100 Series 802.11ax AP consultants offer affordable online and onsite help for Catalyst Wi-Fi 6 and Wi-Fi 6E wireless access points.
Aironet 802.11ac AP Migration Onsite Technical Support
Aironet 4800 Access Point Online Technical Support
Progent's Cisco certified wireless networking consultants offer affordable online and onsite support for both end-of-life and modern 802.11ac Aironet Wi-Fi access points and Progent can help your business to design and manage Wi-Fi environments that incorporate indoor and outdoor/ruggedized Aironet APs.
Cybersecurity Scan Consultant Services
Engineers External Cybersecurity Scan
Progent has put together two low-cost service packages designed to enable small businesses to receive a professional security assessment from a premier security consultant. With Progent's External Security Inventory Scan, an engineer administers a comprehensive test of your IT infrastructure from outside your company firewall to determine possible weaknesses in the security posture you present to the outside world. With Progent's Internal Network Security Inventory Checkup, a security engineer runs a system scan from a secure computer within your company firewall to determine your exposure to inside assaults. The two security inventory packages are set up and executed from a secured external location.
Online Support Services Jabber and Cisco Unified CM
Network Engineer Jabber Multiline
Progent's Jabber consultants can provide online or onsite support to assist organizations of any size to design, deploy, manage, update or debug Cisco Jabber solutions and Cisco Unified CM infrastructure. Progent can provide in-depth expertise for the technologies that make up building an end-to-end Cisco Jabber collaboration solution including Cisco network devices and management tools, Microsoft 365 apps, Windows and Mac desktops, Apple iOS and Google Android smartphones and tablets, SIP trunking, WiFi systems, security and compliance, cloud integration, immersive telepresence systems, PBX systems, disaster recovery preparedness, and other components of a modern collaboration solution.
MSP360 VM Backup Support and Integration
MSP360 Desktop Backup Support Outsourcing
Progent's data protection experts can help you to design, deploy and debug a backup plan based on MSP360 technology. MSP360 enables file or image-based backup/recovery for VMs and physical computers, works with all popular public clouds, and allows you to create a backup solution with a minimum Recovery Time Objective (RTO) and a defined RPO. With ProSight DPS 360 Backup, Progent can provide comprehensive monitoring and remote management of your backup system to prevent data loss resulting from user mistakes, computer glitches, malicious insiders, and external attacks such as ransomware. To read more, visit ProSight DPS 360 Backup solutions.
Engineer Dynamics GP Management Reporter
Dynamics GP Refreshable Excel Reports Developer
Microsoft Dynamics GP software includes analysis and reporting features that let you monitor all business processes, revenues and expenses, and sales patterns with integrated drill-down, query, and reporting capabilities. Progent's Dynamics GP/Great Plains reporting support services can help you design reports that let you analyze your business more thoroughly, turning uncooked data into valuable management information. Progent can enhance your reporting and analytics by offering Crystal Reports consulting, FRx help, and Microsoft Excel assistance. In addition to offering reporting consulting, Progent can provide Microsoft .NET support, Microsoft SQL Server expertise, and application design with VBasic, XML and other tools in order to deliver custom business software development and web commerce applications that work transparently with Microsoft Dynamics GP.
Android Active Directory Remote Technical Support
Immediate Android printing Remote Troubleshooting
Progent's veteran group of network consultants and subject matter experts have extensive experience delivering remote and onsite assistance for businesses of all sizes who want to integrate Android phones into their information networks so that mobile clients can work together while on the go. Progent offers the range of skills to solve network issues that span numerous vendors and that entail a combination of older and up-to-date technology. Progent provides cost-effective online technical support to assist you with any facet of designing, implementing, managing and maintaining your Bring-Your-Own-Device (BYOD) solution. Progent can deliver occasional support to assist you to handle particularly challenging technical issues, or Progent can provide comprehensive project management services to help you finish strategic network projects on schedule and within budget. Progent can help with on-premises, cloud-centric, or hybrid networks and can provide support for operating systems, applications, management tools and network infrastructure. Progent also offers customized group or one-on-one classes to show you how to manage and operate Android phones to maximize their business value.
High-Availability Load Balancing Support
24/7 Engineer Cisco Content Router
Progent offers fault tolerant load balancing support covering system load balancing, load balanced applications, network backbone routing, and content delivery technology such as F5 Networks 3DNS. High availability load balancing technologies for which Progent offers consulting expertise include Microsoft Windows Server 2003 Network Load Balancing Manager, Citrix Access Suite and Presentation Server, Cisco CSS, Cisco Content Engine and Cisco CDN Software, and F5 Networks 3-DNS.
ASA Firepower Professional
Cisco Firepower 4100 Series Firewalls Professionals
Progent's Cisco-premier CCIE network engineers can assist you to manage your legacy PIX or ASA 5500 firewalls and migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your business to plan, integrate, optimize, manage and troubleshoot firewall solutions based on Cisco ASA 5500-X firewalls with Firepower Services
Information Technology Consulting Microsoft Dynamics NAV
Applications Support Dynamics NAV
Progent offers remote and on-premises configuration, upgrade, programming, reporting for Microsoft Dynamics 365 Business Central/NAV.
Online Troubleshooting Microsoft 365 Planning
Urgent Office 365 Excel Integration Remote Support
Progent can help your business to understand the many subscription options offered with Microsoft 365, previously branded Office 365, and integrate your network with Microsoft 365 in a way that delivers maximum business value. Progent supports multi-vendor networks that incorporate Windows, macOS or OS X, and Linux technology. Progent can also help your business to build and maintain hybrid ecosystems that transparently integrate local and cloud resources.
Best Amazon EC2 security Programming Company
Amazon AWS integration Reports
Progent offers affordable remote consulting to assist businesses of any size to access Amazon AWS cloud services including Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can help your IT team with every aspect of Amazon AWS integration including needs analysis, readiness assessment, system design, testing, configuration, administration, performance tuning, software license management, backup/restore mechanisms, and security and compliance.
Internet Security and Acceleration Server Online Support Services
Microsoft Proxy Server Computer Consulting
Progent's Microsoft-certified Internet Security and Acceleration Server consulting experts have extensive experience developing ISA Server-based security solutions for IT networks with many sites, remote users, and mission-critical web applications. Progent's Microsoft Firewall experts can help your company in designing and deploying an installation of ISA 2000 Server or ISA 2004 Server that meets your network protection requirements without adversely limiting your IT system accessibility. Progent's consultants can help you migrate from Microsoft Proxy Server from ISA 2000 Server to ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.
Remote Technical Support Shared Network Support Help Desk
Co-managed Service Desk Technical Support
Progent's Shared Call Center service makes it possible for your business to share the load for Help Desk support transparently between your IT team and Progent's pool of seasoned desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution built around ConnectWise Manage, the top shared professional services automation (PSA) platform for managing service requests, ticketing, responsibility, progress tracking, and reporting.
Small Office Network Admin Companies
Services Small Business
Progent delivers the help of Microsoft and Cisco-Premier IT support professionals to offer customers economical ways to help companies maximize the value of Microsoft and Cisco products. For environments that span from remote offices to large corporations, Progent's network consultants can show you how to enhance your network's e-mail architecture, protection, reliability, throughput, and system administration.
Technical Consultant Meraki Outdoor APs
Meraki Wave 2 AP Setup and Support
Progent's Meraki Wi-Fi access point consultants provide remote and on-premises support services to help businesses of any size to design, deploy, manage, expand or debug Wi-Fi systems that include Cisco Meraki APs. Progent can assist you to set up and manage Cisco's Meraki-based Wi-Fi networks for sites that range from a telecommuter's home or a remote office to a campus or a multi-site enterprise. Progent can also assist you to configure additional Cisco technology such as Catalyst and Nexus switches, ASR routers and firewalls to build a cohesive network infrastructure that provides the same access, performance, security compliance, manageability and availability for wired and Wi-Fi users regardless of their location or computing device.
Windows Server 2008 Failover Clustering IT Consultant
Microsoft Windows 2008 Cluster Server Consultants
The clustering feature set incorporated into the high-end versions of MS Windows Server 2008 is radically redesigned to simplify the installation, setup, and maintenance of server clusters that provide greater levels of network availability, security, efficiency, and versatility. New or improved features include cluster Validation, revamped configuration and deployment, improved cluster administration, new cluster architecture for increased availability, better protection and quorum models, elimination of failure points, greater storage and memory capacity, and enhancements for multi-site clusters. Progent's Microsoft-certified consultants can assist your company assess the business benefits of Windows clustering, plan and implement an installation, educate your IT personnel to manage your cluster environment, provide ongoing consulting and technical help services, and produce and validate a business continuity procedure.
Integration Support WLAN Site Survey
24/7 Wireless Site Survey Specialists
Progent's wireless site survey and predictive modeling help you to plan, implement and debug a Wi-Fi network optimized for your environment, providing you a WLAN that delivers the reception, performance, density, Quality of Service, data protection, and hand-off capability your business needs. Wireless site survey services from Progent include online predictive analysis for planning a Wi-Fi LAN and onsite survey services for validating, tuning, and troubleshooting a functioning wireless network.
Microsoft Windows Mobile Support Services
Activesync Consulting
Progent's professionals offer expertise in a variety of technologies related to mobile connectivity including network infrastructure, Activesync, wireless security, wireless e-mail, Windows Mobile, RIM Blackberry, and wireless application development. Progent's certified consultants can save your company time and expense by using their wireless background to help you select and configure wireless connectivity technologies that make sense for your company. Progent can also tune your IT architecture so that wireless data devices perform more reliably.
CloudSuite 9.01 Services
SyteLine ERP Technology Professional
Infor CloudSuite Industrial, previously known as SyteLine, is an ERP platform that embodies over 25 years of background assisting manufacturing and service organizations to simplify complicated supply chains and streamline critical processes in order to bring products to market quickly and meet customer commitments consistently. Progent can provide the skills of an ERP specialist with more than 20 years of background working with the Infor CloudSuite Industrial/SyteLine product family. Progent offers online or onsite consulting that can range from occasional guidance to solution design and project management outsourcing or co-sourcing. Sample services offered by Progent for Infor CloudSuite Industrial include installation, migration, process improvement, application development, CPQ, web site integration, technical support, data conversion, Excel and SQL integration, training, and database administration.
Navision Help and Support
MAS 90 Reporting
In addition to providing the expertise of Microsoft Dynamics GP specialists, Progent has consultants experienced in Dynamics AX, Dynamics NAV (Navision), Dynamics SL (Solomon), Microsoft Dynamics Retail Management System, Macola ERP by Exact, MAS 90 by Sage Software, and QuickBooks Pro. Progent can provide programming, troubleshooting, management help, migration support, and 1-on-1 or group webinar training classes customized to meet your specific requirements. Progent's consultants also can show you how to integrate and maintain a secure, reliable server and communications infrastructure to run your ERP, MRP and accounting solutions.
Best Small Business Server 2008 Online Support
Microsoft Small Business Server 2008 Network Consultant
Microsoft Small Business Server (SBS) is an affordable collection of server products that provides the foundation for a powerful but easy-to-manage information. The integration demands of the Microsoft .NET functions included with Microsoft Small Business Server calls for an IT consultant with real-world background and broad experience in designing and building cohesive end-to-end business technology solutions. Progent's Microsoft-certified consultants have extensive experience with the technologies incorporated in SBS 2011 and Microsoft SBS 2008. This expertise assures you success in deploying, administering, and troubleshooting network environments powered by the Microsoft SBS line of servers and applications.
Urgent Exchange Server Upgrade Consultants
Exchange 2003 to Exchange 2010 Upgrade Consulting
Progent offers comprehensive help for each phase of your Exchange Server 2010 upgrade with services that include outsourced or co-sourced project management, site readiness preparation, project planning, specification of all new software and hardware needed, recommended sourcing, system verification at client site or at Progent's testing facility, setting up temporary coexistence between Microsoft Exchange 2010 and Exchange Server 2003 or 2007, deployment of the solution, deactivating the old servers, and webinar training for client's IT staff and end users.
Palo Alto Networks Security Auditor
Palo Alto Networks Security Team
Progent provides companies of any size professional support for Intrusion Protection products and IPsec VPN solutions from leading firewall and VPN security companies such as Palo Alto Networks, WatchGuard, Juniper, Fortinet, and SonicWall. Progent can help you create a detailed security strategy and choose the right products from a variety of suppliers to achieve your security objectives while staying within your budget limits.
Barracuda Networks Zero Trust Security Consultant
Secure Barracuda Networks VPN
Barracuda's budget-friendly CloudGen Firewall devices combine web filtering, safe remote access, SSL VPN, high-security SD-WAN, and modern Zero-Trust protection with centrally managed and monitored services throughout your whole enterprise including on-premises, cloud, and hybrid deployment models. Public clouds supported include Azure, AWS, and Google Cloud Platform. Progent has the expertise to serve as your one-stop source for network help, maintenance, training, and cybersecurity consulting.
Support and Integration Microsoft Dynamics CRM
Top Rated Online Technical Support Microsoft Dynamics CRM
Microsoft Dynamics Customer Relationship Management helps mid-market companies nurture positive client interactions. Integrated Sales and Customer Service modules enable in-house staff to share data to help improve sales success and deliver steady, effective customer service. Progent can set up the optimal server and communications environment, including mobile wireless access, to back Microsoft CRM, and Progent's Experts Team can supply your small business with a certified MS CRM professional who can help you combine Microsoft Dynamics CRM with your sales or customer support data.
Shared Service Desk Economics IT Consultant
Supplemental Helpdesk Cost Savings Technical Support
Progent's Help Desk Call Center outsourcing and co-sourcing service programs help businesses to reduce costs and increase productivity.
Microsoft System Center Operations Manager Network Consulting
24/7/365 Online Help Comprehensive Event Management
Remote continuous network monitoring, proactive alerts, and periodic analytical reporting are vital to maintaining the health of your network and avoiding preventable and expensive downtime. Remote Monitoring and Management (RMM) solutions have progressed to the point that businesses of any size can afford a level of network stability that was once limited to large enterprises. Progent offers a variety Remote Monitoring and Management (RMM) options delivered as low-cost services created to help you to identify and resolve a an array of IT network issues before they can disrupt productivity.
24-Hour Online Troubleshooting wireless VoIP phone and Aironet APs
wireless VoIP phones and Meraki APs Consulting
Cisco's wireless IP phones are hardened wireless devices designed for workers who are on the move within office, hospitality, retail or other venues where management requires portable phones that provide more control, data security and ruggedness than is possible with the BYOD (Bring-Your-Own-Device) mode of workplace communications. Creating solutions with Cisco's wireless IP phones typically demands that IT teams configure and optimize numerous key pieces of your Wi-Fi infrastructure such as wireless access points, switches, Cisco wireless LAN controllers, and management tools. Progent's certified consultants offer remote and on-premises support to help your organization build and manage a Cisco wireless IP phone solution by providing integration services that range from troubleshooting the configuration of an IP phone or AP to providing comprehensive project management outsourcing or co-sourcing for updating the wireless architecture of a campus.
Computer Engineer Identity Verification
IT Services Two-factor Authentication (2FA)
Progent's Duo services incorporate Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication (2FA). Duo supports single-tap identity confirmation on iOS, Google Android, and other personal devices.
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