Ransomware Hot Line: 800-462-8800
24x7 Online Access to a Top-tier Ransomware Consultant
Ransomware needs time to work its way through a network. Because of this, ransomware assaults are typically launched on weekends and at night, when support personnel may be slower to become aware of a penetration and are least able to organize a rapid and coordinated response. The more lateral movement ransomware can manage inside a target's network, the more time it will require to restore basic IT services and damaged files and the more data can be exfiltrated to the dark web.
Progent's Ransomware Hot Line is designed to guide organizations to take the time-critical first phase in responding to a ransomware attack by containing the malware. Progent's remote ransomware expert can help organizations in the Broomfield metro area to identify and quarantine breached servers and endpoints and protect clean assets from being penetrated.
If your network has been breached by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Response Services Offered in Broomfield
Modern strains of ransomware like Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online files and infiltrate any available system restores. Data synched to the cloud can also be corrupted. For a poorly defended network, this can make automated recovery almost impossible and basically knocks the datacenter back to the beginning. Threat Actors (TAs), the cybercriminals responsible for ransomware attack, insist on a settlement payment in exchange for the decryptors needed to unlock scrambled data. Ransomware assaults also try to steal (or "exfiltrate") information and hackers demand an additional settlement for not publishing this information or selling it. Even if you are able to rollback your system to an acceptable point in time, exfiltration can pose a major issue according to the sensitivity of the downloaded data.
The recovery work subsequent to ransomware penetration has a number of distinct phases, most of which can proceed concurrently if the response workgroup has a sufficient number of members with the required experience.
- Quarantine: This time-critical first step involves arresting the lateral progress of the attack across your network. The longer a ransomware assault is allowed to go unchecked, the longer and more expensive the recovery process. Because of this, Progent maintains a 24x7 Ransomware Hotline monitored by veteran ransomware recovery experts. Containment processes include cutting off infected endpoints from the rest of network to minimize the contagion, documenting the IT system, and securing entry points.
- Operational continuity: This covers restoring the network to a minimal acceptable level of functionality with the least delay. This effort is usually the top priority for the targets of the ransomware attack, who often see it as an existential issue for their business. This project also demands the broadest array of technical abilities that cover domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and mobile phones, databases, productivity and line-of-business applications, network topology, and protected endpoint access. Progent's recovery team uses state-of-the-art workgroup platforms to coordinate the multi-faceted recovery process. Progent appreciates the importance of working rapidly, continuously, and in concert with a client's management and IT staff to prioritize tasks and to put vital services back online as quickly as feasible.
- Data restoration: The work necessary to recover files damaged by a ransomware assault depends on the condition of the network, the number of files that are affected, and which restore techniques are needed. Ransomware assaults can destroy key databases which, if not gracefully shut down, might need to be rebuilt from the beginning. This can apply to DNS and Active Directory (AD) databases. Microsoft Exchange and Microsoft SQL Server depend on Active Directory, and many financial and other business-critical platforms depend on SQL Server. Some detective work could be needed to locate undamaged data. For example, non-encrypted OST files may exist on staff PCs and laptops that were not connected during the ransomware attack.
- Implementing advanced AV/ransomware defense: Progent's Active Security Monitoring gives small and medium-sized businesses the advantages of the identical anti-virus technology used by many of the world's largest enterprises including Walmart, Citi, and Salesforce. By providing in-line malware blocking, detection, mitigation, repair and forensics in a single integrated platform, Progent's ASM cuts TCO, streamlines management, and promotes rapid recovery. The next-generation endpoint protection engine built into in Progent's ProSight ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Read about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating settlements with threat actors. This requires working closely with the ransomware victim and the insurance carrier, if there is one. Activities include establishing the type of ransomware involved in the attack; identifying and establishing communications the hacker persona; verifying decryption capabilities; deciding on a settlement amount with the victim and the insurance carrier; negotiating a settlement amount and schedule with the hacker; confirming adherence to anti-money laundering (AML) regulations; overseeing the crypto-currency transfer to the hacker; acquiring, learning, and using the decryptor utility; troubleshooting failed files; creating a pristine environment; mapping and connecting drives to reflect precisely their pre-encryption state; and reprovisioning machines and services.
- Forensic analysis: This activity involves learning the ransomware assault's progress throughout the targeted network from start to finish. This audit trail of how a ransomware assault travelled within the network helps your IT staff to assess the damage and uncovers gaps in rules or work habits that should be rectified to prevent later break-ins. Forensics entails the examination of all logs, registry, GPO, Active Directory (AD), DNS, routers, firewalls, schedulers, and basic Windows systems to detect anomalies. Forensics is typically given a high priority by the cyber insurance carrier. Because forensics can be time consuming, it is critical that other key recovery processes such as business resumption are performed concurrently. Progent maintains a large team of information technology and cybersecurity experts with the knowledge and experience needed to carry out activities for containment, operational resumption, and data recovery without interfering with forensic analysis.
Progent has provided remote and on-premises network services throughout the United States for over 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of SBEs includes consultants who have been awarded high-level certifications in core technologies such as Cisco infrastructure, VMware virtualization, and major distributions of Linux. Progent's cybersecurity experts have earned internationally recognized certifications such as CISA, CISSP, and CRISC. (See Progent's certifications). Progent also offers guidance in financial management and ERP applications. This scope of skills allows Progent to salvage and integrate the surviving pieces of your information system after a ransomware attack and rebuild them rapidly into an operational network. Progent has worked with top cyber insurance providers including Chubb to assist organizations clean up after ransomware assaults.
Contact Progent for Ransomware System Recovery Consulting in Broomfield
For ransomware recovery services in the Broomfield metro area, phone Progent at 800-462-8800 or see Contact Progent.