Fast and Affordable Remote Technical Support for Broomfield Colorado Computer Networks
For organizations located in Broomfield Colorado, Progent provides online technical support for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered online troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to handle complex infrastructure problems, plus the services of CISA and CISSP-accredited cybersecurity consultants to help with advanced security architecture and troubleshooting issues.
Progent's remote support experts offer exceptional value because they have the practical experience and are equipped with the advanced tools required to resolve most information system problems quickly. Efficient support lowers direct expenses because service calls require fewer billable minutes. Remote support also eliminates the expense of dispatching an engineer to your site. Your company benefits even more in indirect expenses by minimizing or avoiding system downtime and associated losses resulting from business discontinuity, upset customers and vendors, unproductive employees, and distracted executives. Progent's extensive online consulting know-how is particularly helpful for businesses that are dependent on public clouds for critical network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an option.
Progent's pricing model for remote support is designed to leverage your network support investment. Progent charges per minute for phone assistance, so you pay only for the services that you actually get. In contrast to many online support companies, Progent imposes no service activation charge or minimum job duration. Progent's per-minute billing unit and simple policy for billing prevent situations where quick repairs manage to end up as large invoices. Progent's penchant for disposing of technical issues efficiently means you spends less cash.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has mastered an arsenal of customized tools and field-proven processes that permit the highest degree of effectiveness for remote consulting and troubleshooting for information systems of all sizes. Progent offers safe VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the engineers of Progent's Technical Response Center to link to your computer system without breaching corporate security.
Progent's advanced technical support reporting system maintains thorough records of all support that Progent's clients have been provided. Progent's staff service personnel have access to the specifics of support delivered to every Progent customer by every consultant. This history of anomalies and fixes is organized as a readily searchable internal database that permits Progent's online support engineers to communicate their experiences with the whole team to make sure that the value of Progent's support improves over time. Progent's advanced accreditations and close relationships with important vendors such as Cisco and Microsoft open up additional extensive technical support knowledge bases and permit fast access to vendors' internal support staff with the result that Progent's remote service experts can determine the most efficient resolutions in the least time.
Online services provided by Progent to businesses in Broomfield Colorado include:
Authorized Windows Experts
Progent's Microsoft-certified remote service engineers offer network problem solving and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can help you with a wide range of technology support including Microsoft Windows Server 2022 solution design and integration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams integration, Skype for Business Server planning and deployment support, Microsoft Lync Server integration, and Microsoft Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Programming,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of affordable desktop services to assist your business to install, configure, repair, and manage desktop PCs and notebooks powered by Windows. Progent's PC desktop support services include offering Windows 11 system design and migration support and Windows 10 integration consulting, plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your PCs along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top recognition for networking professionals, and certifies an individual's network technology skills at the master level. Cisco CCIEs can handle even the most stubborn issues encountered in network design, deployment, maintenance, compliance, and problem solving. CCIEs work on a privileged basis with Cisco's internal product support engineers in analyzing problems with IOS network administration tools and coming up with alternate approaches or locating software updates. Cisco CCIEs provide exceptional cost-effectiveness because their deep expertise permits them to solve problems rapidly. In typical cases, less experienced service providers can wrestle for many hours or days with identical problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE consultants can communicate with your computer system via state-of-the-art remote support tools to perform quick, secure, and economical analysis and remediation.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's market leading selection of connectivity appliances. Cisco networking expertise offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers setup and debugging, Catalyst switch consulting and support services, Cisco Nexus switch support, Meraki switches integration, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and Cisco wireless IP phones integration, Cisco Meraki Wi-Fi AP planning and configuration, Aironet Wireless APs engineering expertise, Cisco WiFi controllers integration consulting, Cisco VPN and Security Consulting support, and SIP and CUBE integration solutions for SIP trunking and CUBE integration expertise. Progent also offers online and onsite wireless site surveys to help you to optimize your Wi-Fi infrastructure.
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to help you to complete the urgent first phase in responding to a ransomware attack by stopping the bleeding. Progent's online ransomware engineer can assist you to identify and isolate infected servers and endpoints and protect undamaged assets from being penetrated. If your Broomfield network has been penetrated by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.
Ransomware Cleanup Help
Progent's ransomware recovery consultants can help your Broomfield company to reconstruct an IT network damaged by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim. Progent's team of cybersecurity specialists bring the broad selection of skills necessary to reconstruct all critical components of a compromised system quickly and with minimal data loss. To find out more, visit Progent's ransomware removal and operational restoration services.
CISSP and ISSAP Premier Network Security Professionals
Progent's certified CISM and CISSP cybersecurity consultants can provide a variety of security services to bolster the safety of your Microsoft Windows, Apple macOS and OS X, or Linux environment against internal or external threats or help your business to recover rapidly after a serious breach. Security consulting services offered by Progent include: comprehensive information security and compliance assessment utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; fast cleanup after malicious attacks; setting up firewalls; building safe techniques for off-site and mobile access; protecting your messaging infrastructure against spam and DHA attacks; and managing 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers advanced online support services to help companies of all sizes connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to design and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid architectures that seamlessly combine physical IT assets along with cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a variety of cloud integration support services such as Microsoft 365 integration with local installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than 20 years of background delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a consistent runbook for recovering services quickly following an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, updates and patches and can produce audit reports to confirm full service restoration, validate Service Level Agreements and prove compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, deploy, test and maintain a DR system powered by VMware SRM.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite used for managing private and hybrid cloud environments that provide maximum availability, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high degree of automation independent of the physical components making up the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists can provide phone-based support services to address a wide range of computer technologies such as system infrastructure, messaging systems, system and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and simplified management in environments that include Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also help with migration from legacy systems to MS Windows or Linux-based environments. Progent's team-oriented methodology for resolving technical problems enables fast escalation, when required, to engineers with appropriate experience to handle challenging situations. This expedites solutions of critical problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX and Linux consultants can provide emergency remote assistance diagnosing anomalies within UNIX, Linux, or Solaris networks powered by leading variants of UNIX such as:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of low-cost, flat-rate services intended to enable small and mid-size organizations to benefit from the same advanced technology deployed by some of the industry's leading enterprises. Progent's ProSight line of outsourced network management services addresses all key areas of information technology including email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based analysis tools to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely escape legacy signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to address the complete malware attack progression including blocking, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent attention. Progent can also help you to install and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with leading backup/restore product vendors to create ProSight Data Protection Services (DPS), a selection of management offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup operations and allow non-disruptive backup and fast restoration of vital files, applications, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps you recover from data loss resulting from equipment failures, natural calamities, fire, malware such as ransomware, user error, ill-intentioned insiders, or application glitches. Managed services available in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these managed services are most appropriate for your network.
- Patch Management: Patch Management Services
Progent's managed services for software and firmware patch management provide businesses of all sizes a versatile and cost-effective solution for assessing, testing, scheduling, applying, and documenting updates to your ever-evolving information system. In addition to optimizing the protection and functionality of your IT network, Progent's software/firmware update management services allow your IT team to concentrate on line-of-business initiatives and tasks that derive maximum business value from your information network. Find out more about Progent's patch management services.
- ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
Progent's Duo authentication services utilize Cisco's Duo cloud technology to protect against password theft by using two-factor authentication (2FA). Duo enables one-tap identity confirmation with Apple iOS, Android, and other personal devices. Using 2FA, whenever you log into a protected application and give your password you are asked to confirm your identity via a unit that only you have and that is accessed using a separate network channel. A broad range of out-of-band devices can be utilized as this second form of authentication including a smartphone or wearable, a hardware token, a landline phone, etc. You can register several validation devices. For more information about ProSight Duo identity authentication services, go to Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding family of real-time and in-depth reporting tools designed to work with the industry's leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues like spotty support follow-through or machines with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security vendors to deliver centralized control and world-class security for your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a further layer of inspection for inbound email. For outbound email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, monitor, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating complex network management activities, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding appliances that require important software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system running efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so that all potential issues can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with government and industry security requirements, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent backup/recovery expert. The interview is intended to assess your company's preparedness to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective AV and backup system that aligns with your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Services Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract IT programs. Progent's charges for ongoing development or consulting tasks are determined based on the qualifications of the engineers involved. Progent's experience with these important areas of information technology enables clients to complete major initiatives economically and on time. Progent's special online engineering services include:
How Your Broomfield Company Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Support
Progent's Help Desk service options for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Help Desk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that manages all facets of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides call desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most issues.
Progent's Help Desk consulting support can aid you in establishing an efficient new Help Desk Call Center or revamping your current organization, identifying or customizing Call Center application software to address the unique requirements of your business, or adding occasional online staff to reinforce your existing Help Desk Call Center resources to handle unusually busy situations like software transitions, major updates, or installing new business software.
Progent's Help Desk Call Center staff of veteran network professionals provides your computer users in Broomfield Colorado quick communication with a dependable support resource with substantial experience delivering phone help and remote diagnostics for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk Call Center perception as a crucial enabler of company success, and Progent's intent is to resolve instead of merely annotate IT problems.
- Business Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts Team offers phone-based and in-depth consulting support and education in key application fields that include ERP, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, custom programming, and training for familiar Microsoft business applications including Microsoft CRM, MS Project, Microsoft 365 Word, and Microsoft 365 Excel. To read additional information concerning Progent's consulting, custom programming, and education offerings, visit Progent's Business Application Experts Group.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of multi-OS environments that incorporate Linux, Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts offer advanced online and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new implementation of Microsoft System Center2, extend or tune your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent offers companies in Broomfield Colorado remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can configure SCOM for your environment so your IT support is proactive rather than reactive. By exposing potential problems before they result in full-scale emergencies, remote monitoring can head off inconvenient and costly information system breakdowns. Progent can also deploy system monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or networks based on multiple platforms.
To get in touch with Progent about urgent remote assistance with Windows, macOS and OS X, or Linux environments, visit Progent's Urgent Remote Help, call 1-800-993-9400, or go to Contact Progent.
For offices and new businesses in Broomfield Colorado, Progent's phone-based network support engineers are ready to provide effective and affordable system help the moment your company requires it. Over 20 years of offering online tech support has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to fine tune remote access tools to fix network problems rapidly while avoiding the expense and lost time that comes with in-person service visits.
Even if your Broomfield business deals with a regular freelance support technician or maintains a full time organization that know how to handle typical network issues, Progent's Microsoft and Cisco certified consultants can still provide an easy and seamless remote expansion of your local resources in cases when your usual service personnel either lack the availability or the expertise to resolve sudden system crises or especially complicated integration problems.
Details of Progent's Online Computer Services for Broomfield Colorado
Progent's online support, Internet-based troubleshooting, network security expertise, and system administration services give companies in Broomfield Colorado the greatest leverage for your support budget. Whether you require one-time telephone support and Internet-based network repair or ongoing Help Desk call center support and network administration, Progent's professionals can deliver your business world class network support while allowing you to eliminate the cost and administration overhead of carrying a large in-house IT organization. Highlights of Progent's National Remote Support program include:
- Immediate Phone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to businesses in Broomfield Colorado and is also ideal for networks in geographic regions that lack consultants with proven experience supporting Microsoft's current line of server technologies. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Partner support firm, Progent has access to a broad selection of Microsoft support tools, service databases, and continuing training.
- By the Minute Billing to Minimize Costs
Progent provides online help on a by-the-minute billing plan, so you pay only for the services you receive. Progent asks for no minimum charge for online service and imposes no ongoing subscription fee for support services provided during regular working hours. This saves you from paying big bills for quick fixes.
- Availability of Cisco Network Infrastructure Experts
Progent's certified experts for Cisco can provide access to on-staff specialists with experience in designing, deploying, and troubleshooting networking solutions powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, reliable, and secure infrastructure for local and remote networking.
- Application Experts Team
Progent's basic consulting services consist of technology integration, MS Exchange expertise, system security planning, and shared Help Desk services. Progent's Application Experts group can provide world-class consulting expertise for critical application areas. Help offered by the Application Experts staff includes:
Dynamics GP Support and Programming
Microsoft Office Project Training
Microsoft Office 365 solutions consulting
Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Solutions
UNIX, Linux and Solaris Support
MS SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Software Programming, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle Management Support and Software Development
MySQL Management Support and Application Design
Amazon Marketplace Web Service Application Development
By providing a convenient centralized resource for IT generalists and application experts, Progent is able to deliver timely, cost-effective, and thorough IT solutions that fit the unique requirements of your company.
- Advanced Remote Access Software
Secure remote access allows Progent's support professionals to observe exactly what your customers see. This makes it easier to produce quick fixes to issues that could otherwise require an expensive personal service call. Effective remote access software and experienced engineers together enable Progent to repair most IT issues rapidly and affordably. Progent is a pioneer in offsite support and automated system tracking.
- Support for Mainstream VPN Gateways
Progent supports safe VPN access for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your system remotely without compromising system security.
- 24x7 Support for High Network Availability
For companies with vital applications, Progent offers optional 24x7 remote support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this service can help produce high network uptime.
- Help Desk Services
Progent's Help Desk support programs are designed especially for budget-conscious offices whose workers require immediate access to a Help Desk service with expert telephone support and full escalation capability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of technical experience, fine tuned support tools, and familiarity with corporate IT allow companies to avoid the limitations of excessive dependence on smaller service firms, independent freelance consultants, or over-stretched internal resources.
Progent adds value by offering:
How Does Our Company Begin Receiving Online Computer Help from Progent?
- Best Practices
Progent's staff of Microsoft and Cisco Premier Certified consultants average more than a decade of hands-on professional experience, at the forefront of IT service, executing a broad variety of technical tasks for an extensive mix of customers. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting personnel. This guarantees that you get not only expert technical skills, but also a support engineer with proven methods for using technical knowledge to resolve real-world IT problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for online service and on-premises help per minute. As a result, you are invoiced just for delivered support. Progent does not impose a more expensive rate for off-hours or urgent service, and inside California or in areas where Progent offers on-premises support, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no initialization fee and asks no monthly commitment for services delivered during normal working hours. Many service firms demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with large bills for fast repairs so you won't be tempted to permit less critical problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to deal with technical issues that are within their comfort zone, Progent can concentrate on delivering high-value services where Progent has few competitors. Businesses who utilize trusted freelance service providers or who maintain internal IT personnel benefit when Progent transfers information about critical technology and tested methodologies to make their networks more reliable, secure, and efficient.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support companies to offer round-the-clock system tracking services powered by MS Operations Manager. MS Operations Manager causes your network support to be proactive instead of reactive. By uncovering potential problems before they result in downtime, system monitoring can keep your IT network from painful and expensive service disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.