Fast Remote Technical Support for Broomfield Colorado Computer Systems
Immediate Online Help for Broomfield SystemsFor businesses in Broomfield Colorado, Progent offers remote support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have provided online support to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to solve complex networking issues, as well as the assistance of CISSP-qualified cybersecurity experts to handle high-level security design and diagnostic jobs.

Progent's online technical support engineers offer exceptional leverage due to the fact that they have the real-world experience and are equipped with the advanced tools required to solve most information system issues rapidly. Efficient support reduces direct expenses because solutions accumulate fewer chargeable minutes. Remote help also avoids the expense of sending an engineer to your office. Your organization saves even more in indirect expenses by reducing or avoiding network downtime and related losses resulting from business discontinuity, upset customers and vendors, unproductive workers, and distracted executives. Progent's advanced online technical support experience is particularly helpful in environments that rely on public clouds for critical network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.

Progent's pricing model for online support is structured to stretch your IT service investment. Progent bills by the minute for phone assistance, so you owe only for the support that you receive. Unlike many remote service companies, Progent imposes no service activation surcharge or minimum fees. Progent's per-minute granularity and clean policy for pricing do away with situations where speedy. minor fixes manage to turn into big tabs. Progent's penchant for handling problems efficiently means your business saves money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a collection of customized technologies and field-proven processes which allow the maximum degree of effectiveness for remote technical support and repair for computer networks of any size. Progent offers safe Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the consultants of Progent's Technical Response Center to communicate with your environment remotely without breaching network security.

Progent's proven service reporting system maintains comprehensive records of the support that Progent's customers have been provided. Progent's team engineers have access to the details of services delivered to each customer by any consultant. This database of problems and fixes is stored as a quickly accessible internal database that allows Progent's remote support engineers to share their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows over time. Progent's high-level certifications and close relationships with key technology companies such as Cisco and Microsoft make available other extensive technical support knowledge bases and allow fast access to manufacturers' in-house product engineers with the result that Progent's online service specialists are able to arrive at optimal resolutions quickly.

Remote services provided by Progent to companies in Broomfield Colorado include:

ProSight Fixed-price IT Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, flat-rate services intended to allow small and mid-size businesses to utilize the same best-of-breed technology deployed by many of the world's leading enterprises. Progent's ProSight portfolio of network management outsourcing services covers all key facets of information technology including email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior analysis technology to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely evade traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and offers a single platform to automate the complete malware attack progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your company's specific needs and that helps you demonstrate compliance with legal and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also assist you to set up and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates your backup processes and allows rapid restoration of critical files, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security companies to deliver web-based control and comprehensive security for your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, optimize and debug their networking appliances such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, locating devices that need critical updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT management personnel and your Progent consultant so that all looming issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you’re planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory system. Both versions also include one year of advanced remote network monitoring and management. Advantages can include easier network management, improved compliance with data security regulations, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your company's preparedness to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your current cybersecurity posture and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient AV and backup system that meets your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent offers the services of seasoned remote consulting experts for special information technology programs. Progent's charges for ongoing consulting projects are determined according to the level of expertise of the consultants involved. Progent's background in these special areas of computer technology enables clients to execute critical initiatives economically and on schedule. Progent's special online consulting services include:

  • Help Desk Call Center Services
    Progent's Call Center service options for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide small businesses a complete solution that manages all aspects of remote Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount from Progent's normal desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent’s Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of certified technical support technicians and subject matter experts. Progent’s Help Desk sharing service is a collaborative service desk solution based on the top professional services automation (PSA) tool for handling end-user service requests, ticketing, ownership, progress tracking, and reporting.

    Progent's Help Desk staff of experienced network experts provides your workers in Broomfield Colorado rapid communication with a reliable network service resource with years of background offering phone consulting and online troubleshooting for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk the reputation as a crucial contributor to company efficiency, and Progent's policy is to solve instead of just track network problems.

  • Business Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Experts Team provides remote and in-depth engineering support and education in specific application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and training for popular Microsoft business applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information on Progent's expertise, custom programming, and training services, refer to Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; cohesive management of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of System Center 2016, expand or tune your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent offers companies in Broomfield Colorado online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can configure SCOM to suit your business so that your network support is proactive rather than reactive. By spotting potential trouble spots before they grow into network outages, system monitoring can ward off disruptive and costly service breakdowns. Progent can also utilize network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or systems based on a variety of platforms.
How Your Broomfield Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency phone-based support with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or see Contact Progent. For offices and new ventures in Broomfield Colorado, Progent's phone-based network support engineers can provide professional and economical system help whenever your organization needs it. More than a decade of delivering online technical assistance has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to refine remote connectivity tools to solve IT problems rapidly while eliminating the cost and lost time that comes with in-person support calls.

Even if your Broomfield office has a regular independent support technician or employs an in-house IT staff that can deal with day-to-day computer problems, Progent’s Microsoft and Cisco certified consultants are available to offer a convenient and seamless virtual extension of your local resources in cases when your regular service personnel either lack the time or the knowledge to resolve sudden network crises or especially challenging integration projects.

Advantages of Progent's Network Help for Companies in Broomfield Colorado
Progent's remote network troubleshooting services enable your Broomfield business to experience the advantages of immediate, enterprise-class network support without the cost of maintaining a full-time IT staff. Your information system will acquire greater strategic worth by becoming increasingly available, efficient, and protected. Benefits to your business include:

  • Convenient remote expansion of your on-site support resources
    With most companies in Broomfield Colorado, local network service providers, whether represented by independent consultants or a full-time IT staff, can solve typical technical issues. On the other hand, serious problems sometimes occur when local support personnel are too busy or unavailable, and some problems may involve IT products that is beyond the scope of your usual support people. In these cases, Progent's online support professionals provide an easy, fast, and economical solution to supplement your regular help and to transfer useful information to increase your ability to deal with future issues locally.

  • Less Reliance on Freelance Service Providers
    For IT maintenance, smaller organizations often depend on independent freelance consultants. Although independent consultants have smaller overhead than big consulting firms and can often charge marginally less, they are sometimes overbooked, making it impossible to respond quickly to crisis situations. If an independent service provider is occupied with another customer, sick, on vacation, or in class, the lack of fallback personnel may require your company to go without assistance during an IT crisis. As your business grows, system unavailability and trouble with critical applications become more costly. The money you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent offers a ready source of reserve support experts to make sure your network remains up and running.

  • Create a Scalable Foundation for Smooth Growth
    Businesses typically start with an IT architecture created on a modest budget. Lacking a robust framework, band-aid repairs can get piled on top of a shaky foundation. When a company grows, reliability and expandability issues can impede the productivity of the business. These badly designed environments need proper assessment, smart long-term planning, and wide technical expertise to upgrade to a network architecture that can offer the stable foundation to meet vital business requirements and facilitate downstream growth.

  • Interact with Solution Providers Rather Than Product Resellers
    Smaller offices need advice and technical training to navigate through an increasingly complex maze of product alternatives capable of accelerating business growth and enhancing efficiency. They do not need a network engineer who is trying to resell a specific vendor's products. IT consulting and product selling can result in a scenario where the proposed solution is designed around a predetermined product instead of the genuine needs of a business. Progent eliminates these conflicts of interest by selling only services rather than products. This allows Progent to match IT consulting with the best needs of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of technical knowledge, fine tuned remote support tools, and familiarity with enterprise networking allow businesses to avoid the pitfalls of exclusive dependence on smaller consulting organizations, independent freelance consultants, or limited internal IT help.

Progent adds value by providing:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Certified experts average more than a decade of hands-on industry experience, at the front lines of IT support, performing a wide range of technical projects for a large mix of clients. Each Progent support professional shares a proven set of personal best practices which are combined into shared leading practices training that Progent teaches its support personnel. This guarantees that you get not just expert technical help, but also a consultant with field-tested methods for using technical knowledge to repair actual network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-premises visits by the minute. As a result, you are invoiced only for received services. Progent does not demand a higher rate for after-hours or urgent support, and within California or in areas where Progent offers on-premises service, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no minimum charge and asks no monthly commitment for services provided during normal working hours. Many support organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with big bills for fast fixes so you will not be tempted to permit simple problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all billed services. Unlike some independent consultants or local support firms who provide minimal documentation or details of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service reports sent by each consultant to every client. The practice of detailing and archiving service activity allows more efficient support and avoids a slew of common problems such as when a support client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support firms to offer round-the-clock network tracking services based on Microsoft Operations Manager. MS System Center Operations Manager causes your network support to be proactive instead of reactive. By revealing possible issues before they result in lost productivity, system monitoring can keep your IT network from painful and expensive service disruptions.
How Does My Business Start Getting Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.



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    Progent is seeking to hire fulltime, results-oriented Microsoft accredited consultants with Microsoft Certified Systems Engineer credentials; Cisco accredited network consultants who have Cisco CCDP or CCIE certification; security consultants who have CISSP or CISA or comparable security credentials; and advanced network design consultants with experience in mobile solutions, wireless connectivity, high availability, disaster recovery, information preservation, and server virtualization. Progent also seeks employees to work on our staff of desktop support specialists and off-site support experts. In addition, We are seeking experienced administrators able to perform productively in our fast-paced, virtual office culture.

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    Progent can provide cost-effective online assistance to help your business to design, configure, and troubleshoot any facet of your iPhone and iPad and Windows integration efforts and is available for short-term jobs to help you through occasional technical roadblocks or major engagements to help you complete business-critical initiatives on time and within budget. Progent has expertise in on-premises, cloud-centric, or hybrid environments and can help you create or support a highly available, protected and scalable network infrastructure that aligns with your mode of computing. Progent also offers remote and on-premises training for individuals or groups to show you how to manage and use your iPhones and iPads in a safe, team-oriented ecosystem that maximizes the strategic value of your information system.

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    Progent’s high availability inter-site connectivity and 24x7 system connection engineers can help small organizations achieve fault tolerant Interoffice connectivity via redundant networks featuring transparent failover. Progent’s Cisco Certified Internetwork Experts can plan and deploy fault tolerant Inter-office connections supported by fault tolerant EIGRP network routers or non-stop OSPF configurations of Cisco routers. Progent can show you how redundant connections and transparent fail-over can provide economical 24x7 interoffice connectivity.

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    Progent can help you with every aspect of Azure cloud migration including needs definition, prerequisites assessment, system design, pre-production testing, implementation, automated management, performance tuning, license controls, disaster recovery preparedness, security policy enforcement, and compliance validation. Progent can help your IT staff to configure and troubleshoot firewalls and VPN tunnels so that your clients can securely access to Azure services, and Progent's Microsoft-certified consulting experts can assist you integrate critical Microsoft technologies to run in the cloud including Microsoft Windows Server, Exchange Server, SQL Server and SharePoint. Progent can also help you to set up a hybrid cloud ecosystem that seamlessly combines on-premises datacenters with Azure services.

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    Progent offers affordable online and onsite consulting to assist companies to migrate any part of their critical IT infrastructure to Google Cloud Platform (GCP). This can save management hassle and equipment costs and enable access to Google's cutting edge AI and machine learning tools. Progent can help your IT team with every aspect of Google Cloud Platform migration and troubleshooting including needs analysis, readiness assessment, architectural design and review, pilot testing, configuration, centralized administration, performance optimization, licensing management, backup/restore solutions, and security strategies.

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    If your company is producing UNIX or Linux applications on a network that has Windows-based servers, desktops, and office applications, Progent can provide full-service IT outsourcing that frees you to concentrate on your field of high-value know-how without the continual hassle of managing your company information system. By using smart server monitoring and by delivering remote and on-site support as your business needs it, Progent offers an economical way for managing an information system that provides high dependability, protection, and efficiency. Progent's UNIX/Linux developer assistance services include full-service information technology outsourcing, virtual infrastructure, online and on-site support and troubleshooting, network monitoring, and Helpdesk support.

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    Progent's veteran team of network consultants and subject matter experts have years of background providing remote and onsite assistance for organizations of all sizes who need to integrate Android phones into their information networks so that mobile clients can work together while on the go. Progent has the breadth of skills to solve technical issues that span numerous manufacturers and that represent a combination of older and current information technology. Progent offers cost-effective remote consulting to help you with any aspect of planning, deploying, managing and maintaining your Bring-Your-Own-Device (BYOD) solution. Progent can deliver occasional support to help you to resolve particularly challenging technical problems, or Progent can provide comprehensive project management services to ensure that you finish strategic IT initiatives on time and on budget. Progent can assist with local, cloud-based, or hybrid networks and can provide expertise with operating systems, applications, management utilities and network infrastructure. Progent also can provide specialized group or individual training sessions to help you manage and use Android phones and tablets efficiently.

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    Progent's Cisco CCIE wireless network infrastructure experts can provide remote or on-premises configuration and troubleshooting support to help you to design, implement, update, tune, administer and troubleshoot Aironet wireless access point deployments of any scale or architecture. Progent's Cisco wireless controller consultants can also assist you to combine your wireless ecosystem with your wired network infrastructure and cloud-hosted resources to build a seamless enterprise-wide connectivity solution that is simple to administer and scale. Progent also offers affordable Wi-Fi site surveys to help you to decide the most efficient selection, placement and setup of Aironet wireless access points to accommodate your specific office layout, building structure, and expected workloads.

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    DoubleTake/Carbonite Software offers a selection of products intended to provide small and midsize companies a variety of cost-effective alternatives for replicating and restoring business-critical workloads including Exchange, Microsoft SQL, Blackberry, and SharePoint. Progent’s disaster recovery planning experts have in-depth backgrounds incorporating DoubleTake/Carbonite technology into small business IT networks to achieve an advanced state of availability and disaster recovery capability at a budget-friendly cost.

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    Progent’s high availability system experts provide non-stop computing consulting, disaster recovery planning, network load balancing, 24x7 interoffice access, non-stop Internet architecture design, non-stop data center services, and other 24x7 operations support to show your small business configure a 24x7 network for strategic applications. Progent has the knowledge and experience to design affordable, non-stop networks by deploying the evolving suite of Microsoft Windows Cluster servers such as Windows 2003 Cluster Server, SQL Cluster Server, and Microsoft Exchange Cluster Server. Progent’s Microsoft and Cisco certified consultants can help you design a high-availability mutli-location network with a fully mirrored Internet connection and intelligent network load balancing.

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    Cisco's Meraki MS line of switches are designed for environments that go from small branches to campuses. Progent's Cisco-certified consultants offer affordable remote consulting to help you to plan and deploy a productive network solution based on Meraki switches, simplify network monitoring and administration with Meraki's cloud-centric management architecture, configure policies to maintain compliance, create and validate a disaster recovery strategy, and troubleshoot technical issues associated with any aspect of your Meraki deployment. Progent can also assist you to connect Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki Wi-Fi APs to create a unified networking infrastructure.

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    Progent uses a sophisticated service reporting system that stores and formats complete documentation for all delivered support activities. Unlike some independent consultants or small service organizations who offer scant documentation or specifics of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service documentation transmitted by each consultant to every client. The practice of documenting and organizing service records allows more efficient support and avoids a variety of common misfortunes such as when a service client is virtually held hostage to a consultant who refuses to let go of vital service information.

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    Progent's pricing model is to bill for remote support and on-site help per minute. Consequently, you pay just for delivered support. Progent does not demand a more expensive rate for off-hours or urgent service, and inside California or in areas where Progent provides on-premises service, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no minimum charge and asks no retainer for services delivered during regular working hours. Many service organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's small granularity does away with big bills for quick solutions so you won't be forced to allow simple problems to fester.

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    The QTS Colocation Center is situated in the earthquake-neutral Natomas area of Sacramento, CA. If you are currently utilizing the QTS Sacramento data center as a colocation site or if your company is considering moving your primary or disaster recovery system to the Herakles data center, Progent offers a variety of budget-friendly services such as colocation migration, equipment deployment and updates, infrastructure improvements, project management, virtualization expertise, remote monitoring, streamlined system management, software programming, disaster recovery solutions, data security assessment, and the use of the Progent Test Lab.

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    If your organization does not require immediate online help but you think you will require assistance with your network in the near future, you can conserve time and expenses and guarantee that the right expertise will be ready when you need it by contacting a Progent sales specialist and registering as a client. For details, call 800-993-9400 or email information@progent.com.

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