Fast Remote Help for Broomfield Colorado Information Networks
For organizations located in Broomfield Colorado, Progent provides online technical support for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have provided online troubleshooting to companies in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to solve challenging infrastructure problems, as well as the services of CISA and CISSP-certified cybersecurity experts to help with advanced security design and diagnostic issues.
Progent's remote support experts offer exceptional value due to the fact that they possess the real-world experience and have access to the sophisticated tools needed to solve most network problems rapidly. This reduces immediate expenses since solutions require fewer billable minutes. Remote help also eliminates the cost of sending a consultant to your site. Your company saves even more in indirect costs by minimizing or avoiding network downtime and related costs stemming from business disruption, disgruntled customers and vendors, idle employees, and distracted executives. Progent's extensive online consulting experience is particularly important in environments that rely on public clouds for vital network infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an option.
Progent's billing policy for online support is designed to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced exclusively for the services that you actually get. Unlike many online support organizations, Progent requires no service activation surcharge or minimum payments. Progent's per-minute billing unit and clean policy for pricing prevent scenarios where fast solutions somehow turn into big tabs. Progent's penchant for solving problems quickly means you saves money.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned a set of optimized technologies and field-proven processes which permit the highest level of effectiveness for online consulting and repair for IT networks of any size. Progent offers protected VPN support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the engineers of Progent's online support team to interface to your environment without violating corporate security.
Progent's proven technical support reporting system includes extensive histories of the service that Progent's clients have been provided. Progent's team consultants have the benefit of the specifics of support provided to every customer by every consultant. This database of problems and responses is structured as a readily exploitable internal knowledge base that permits Progent's online support experts to communicate their experiences with the whole team to ensure that the efficiency of Progent's support services improves daily. Progent's high-level certifications and working relationships with major industry leaders such as Cisco and Microsoft make available other massive technical knowledge bases and allow priority response from manufacturers' internal engineering staff with the result that Progent's online consulting experts can determine optimal resolutions quickly.
Online support offered by Progent to clients in Broomfield Colorado include:
Certified Windows Support
Progent's Microsoft-certified online service experts can provide network troubleshooting and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can assist you with a wide range of platform support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint 2016 migration consulting, Microsoft Teams planning and integration, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server management, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of cost-effective PC desktop consulting and support services to help your company to deploy, configure, repair, and administer workstations and notebooks based on Microsoft Windows. Progent's PC desktop support services cover areas such as offering Windows 10 migration support services plus Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to centralize the administration of your desktops and web-facing tablets and smartphones.
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the premier accreditation for network infrastructure professionals, and validates a consultant's technical skills at the expert level. Cisco-qualified CCIEs can deal with even the most complex issues surrounding network infrastructure design, deployment, management, security, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco's internal support staff in isolating problems with Cisco IOS Software network management tools and coming up with workarounds or locating program patches. Cisco qualified CCIEs are an exceptional cost-effectiveness because their broad experience permits them to resolve problems quickly. In common instances, less qualified consultants can struggle for hours or days with identical problems that a CCIE can fix in minutes. Progent's Cisco CCIE certified support experts can communicate with your computer system via the latest on-line troubleshooting tools to provide fast, secure, and affordable diagnosis and repair.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's CCIEs offer assistance with the complete line of Cisco's industry-leading family of networking appliances. Cisco networking support provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers installation and upgrades, Catalyst switch consulting services, Nexus switch consulting and support services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) consulting and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and Cisco wireless IP phones integration, Cisco Meraki wireless access point layout and set up, Cisco Aironet Wireless APs consulting expertise, Cisco wireless controllers consulting, Cisco VPN and Network Security Setup and troubleshooting assistance, and SIP and CUBE integration solutions for SIP trunks and CUBE integration expertise. Progent can also provide remote and on-premises wireless site surveys to assist you to modernize your Wi-Fi ecosystem.
CISM and CISSP Premier System Security Experts
Progent's qualified CISM and CISSP cybersecurity experts offer a variety of system protection services that can improve the immunity of your Microsoft Windows, macOS and OS X, Linux network against attacks or assist your company to clean up quickly after a serious breach. Security consulting services offered by Progent include: thorough network security analysis utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Netcat; fast recuperation from virus and worm assaults; setting up firewalls; establishing secure architectures for remote and mobile access; guarding your messaging system from viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers expert online support to help businesses of all sizes integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services. Progent can help you to plan and manage hybrid ecosystems that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid network models that combine on-premises IT assets along with public clouds. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration expertise. Progent has over 20 years of background delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent workflow for recovering applications and services rapidly following a breakdown. SRM supports centrally controlled and automated recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also enables transparent testing for site recovery, updates and patches and can produce audit reports to verify full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist you to design, configure, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud solutions that provide maximum uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to create a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high level of automation independent of the physical components making up the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer online consulting services to address a broad range of information technologies including system infrastructure, email solutions, system and process security, plus UNIX and Windows coexistence. For server hardware economization and simplified management in environments that include Linux and Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also help with transitioning from older applications to Microsoft Windows or Linux solutions. Progent's team-oriented approach to solving network issues enables quick escalation, if necessary, to engineers with task-relevant expertise to handle challenging scenarios. This accelerates repair of critical problems, minimizes network downtime, and cuts service costs.
Important Linux variants for which Progent can provide expert support include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of affordable, flat-rate managed services intended to allow small and medium-size businesses to utilize the same best-of-breed IT solutions deployed by many of the world's leading corporations. Progent's ProSight series of IT management outsourcing services addresses all critical facets of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning tools to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely get by traditional signature-matching anti-virus products. ProSight ASM safeguards local and cloud resources and provides a single platform to manage the entire threat progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools packaged within one agent managed from a single control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate action. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital data, apps and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security vendors to deliver web-based control and world-class security for your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further layer of analysis for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map, track, enhance and troubleshoot their networking appliances such as switches, firewalls, and access points plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and manages the configuration of almost all devices on your network, tracks performance, and generates notices when problems are discovered. By automating tedious network management processes, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding devices that need important updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management personnel and your Progent engineering consultant so that any looming problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information about your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save as much as half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how well the configuration of your core infrastructure assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with information security standards, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and higher availability. Learn more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent information assurance expert. The fact-finding interview is intended to assess your company's ability to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective AV and backup system that aligns with your business needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for special information technology programs. Progent's rates for ongoing development or consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's background in these special areas of computer technology enables customers to execute critical projects economically and on time. Progent's special remote engineering solutions include:
How Your Broomfield Company Can Contact Progent's Online Technical Support Professionals
Call Center Expertise
Progent's Call Center programs for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, shared Helpdesk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all facets of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount from Progent's normal desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve the most issues.
Progent's Help Desk Call Center consulting support can assist you in building an effective new Call Center or enhancing your current one, evaluating or enhancing Help Desk Call Center software to handle the unique demands of your corporation, or adding occasional online personnel to work with your in-house Call Center group to handle demanding events such as software migrations, mass updates, or rolling out brand new applications.
Progent's Call Center staff of veteran information technology professionals provides your workers in Broomfield Colorado rapid contact with an efficient technical support resource with extensive background providing telephone-based help and remote diagnostics for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk Call Center the reputation as a crucial driver of business success, and Progent's goal is to fix rather than just record network problems.
- Applications Support: Education, Development, and Problem Solving
Progent's Applications Consulting Group provides remote professional engineering expertise and education in special application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom development, and training for Microsoft applications including CRM, MS Project, Office 365 Word, and Office 365 Excel. To read additional information on Progent's expertise, customization, and training services, see Progent's Business Application Experts Services.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of System Center 2016, expand or tune your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver businesses in Broomfield Colorado remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager for your business so that your computer maintenance is proactive rather than reactive. By exposing possible trouble spots before they expand into downtime, automated monitoring can ward off inconvenient and costly service failures. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or systems that support a mix of platforms.
To get in touch with Progent about emergency phone-based support with Microsoft, macOS and OS X, or Linux environments, go to Progent's Urgent Remote Help, call 1-800-993-9400, or go to Contact Progent.
For companies and new ventures in Broomfield Colorado, Progent's phone-based network support engineers are ready to deliver professional and economical IT help whenever your organization requires it. More than 15 years of delivering remote tech support has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to refine remote access technology to fix computer problems quickly while eliminating the expense and lost time associated with on-site support visits.
Even if your Broomfield office relies on a local independent support technician or maintains a full time IT staff that can deal with day-to-day computer problems, Progentís Microsoft and Cisco certified consultants can still provide an easy and seamless remote expansion of your local resources in cases when your regular IT support personnel either lack the bandwidth or the experience to address sudden network crises or particularly complicated integration problems.
Features of Progent's Remote Computer Services for Broomfield Colorado
Progent's phone support, remote troubleshooting, network security expertise, and network administration services offer businesses in Broomfield Colorado unparalleled leverage for your IT budget. Whether you require occasional phone support and Internet-based troubleshooting or ongoing Help Desk call center support and system management, Progent's experts can deliver your organization world class IT support while allowing you to eliminate the cost and administration overhead of carrying a large internal IT organization. Highlights of Progent's National Remote Support services include:
- Fast Phone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to companies in Broomfield Colorado and is also ideal for customers in more remote areas that lack consultants with in-depth expertise supporting Microsoft's current line of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has access to a broad array of Microsoft support utilities, service databases, and continuing training.
- Per Minute Rates to Minimize Costs
Progent offers remote support on a by-the-minute basis, so you are billed only for the support you use. Progent requires no minimum charge for phone help and imposes no periodic subscription fee for services provided during normal working hours. This keeps you from paying big invoices for simple repairs.
- Availability of Cisco Network Infrastructure Experts
Progent's certified experts for Cisco can provide help from on-staff professionals who have experience in planning, deploying, and troubleshooting networking environments based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you build high-speed, reliable, and secure connectivity for fixed and mobile networking.
- Application Experts Group
Progent's basic consulting services include technology integration, Microsoft Exchange consulting, network security planning, and Help Desk sharing services. Progent's Application Experts Team offers world-class consulting expertise for critical business applications. Support available from the Application Experts staff includes:
Dynamics GP Consulting and Programming
Microsoft Project Training
Microsoft Office 365 solutions support
Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Help
BI Reporting Consulting and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Software Development, and Microsoft SQL Server 2014 Application Programming and Debugging
Oracle Management and Application Development
MySQL Project Management and Software Development
Apple Macintosh Integration
Amazon Marketplace Web Service Software Integration
By offering a full service centralized resource for IT generalists and application experts, Progent can deliver timely, affordable, and comprehensive information technology solutions that match the unique requirements of your company.
- Advanced Remote Connectivity Tools
Secure online access allows Progent's support experts to see precisely what your users see. This makes it easier to find fast solutions to problems that could otherwise demand a costly onsite visit. Sophisticated online access tools and experienced engineers together allow Progent to resolve most IT problems rapidly and affordably. Progent is an industry leader in offsite support and automated system analysis.
- Support for Leading VPN Gateways
Progent can provide secure Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your network remotely without weakening system security.
- 24-hour Support for High System Uptime
For companies with line-of-business applications, Progent can provide optional 24x7 remote support services. Used in conjunction with remote 24x7 network monitoring based on MS System Center Operations Manager 2007, this offering can help ensure high system uptime.
- Help Desk Services
Progent's Help Desk support programs are intended specifically for budget-constrained businesses whose clients require immediate access to a Help Desk service with effective phone support and full escalation ability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, range of IT knowledge, fine tuned support software, and understanding of enterprise networking enable offices to escape the pitfalls of excessive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched internal resources.
Progent adds value by providing:
How Does My Business Start Getting Remote Network Help from Progent?
- In-depth Knowledge of Microsoft's Full Family of Server Platforms
Progent offers in-depth expertise for Microsoftís leading server platforms with services that include Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration consulting, Microsoft Windows Server 2008 support, Microsoft Windows Server 2003 maintenance, Microsoft Exchange 2019 Server deployment, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration, Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Exchange Server 2003 migration, plus Microsoft SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-site help by the minute. As a result, you owe exclusively for received support. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in areas where Progent provides on-site support, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent applies no minimum fee and asks no monthly commitment for support services delivered during regular business hours. Many support organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for fast fixes so you won't be forced to allow simple problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has created a sophisticated support reporting system that stores and formats complete documentation for all billed services. Unlike some freelance consultants or small service firms who provide scant documentation or details of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service reports transmitted by each staff member to every customer. The discipline of documenting and organizing support activity results in more efficient service and avoids a variety of common misfortunes such as when a support customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to offer round-the-clock remote tracking services powered by Microsoft Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By anticipating potential issues before they cause lost productivity, network monitoring can save your information network from painful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.