Fast and Affordable Remote Troubleshooting for Broomfield Information Networks
Urgent Phone Help for Broomfield NetworksFor organizations located in Broomfield or anywhere in Colorado, Progent offers online support for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to help with complex networking problems, as well as the assistance of CISA and CISSP-accredited cybersecurity consultants to handle advanced security design and diagnostic issues.

Progent's remote support engineers offer excellent value due to the fact that they possess the real-world experience and are equipped with the advanced tools needed to solve most information system problems quickly. Efficient support lowers direct costs because service calls accumulate minimal billable minutes. Remote help also eliminates the expense of sending an engineer to your office. Your company saves additionally in indirect expenses by reducing or eliminating system outages and related costs stemming from business disruption, upset clients, idle employees, and de-focused management. Progent's extensive remote technical support experience is particularly important for businesses that are dependent on public clouds for critical infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be useful.

Progent's billing model for online help is designed to stretch your IT service dollar. Progent bills by the minute for phone consulting, so you are charged only for the services that you actually get. Unlike many remote service organizations, Progent requires no initialization surcharge or minimum fees. Progent's one-minute billing unit and simple model for billing save you from situations where fast solutions somehow turn into large bills. Progent's penchant for disposing of technical issues efficiently means you saves cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered an arsenal of customized tools and proven methodologies which promote the maximum level of effectiveness for remote consulting and repair for IT networks of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the staff of Progent's Technical Response Center to communicate with your company's network remotely without violating network security.

Progent's proven service database system stores thorough documentation describing the support that Progent's customers have been provided. Progent's authorized engineers have the benefit of the history of assistance provided to every Progent client by every consultant. This history of trouble tickets and responses is stored as an easily accessible internal knowledge base that enables Progent's online support engineers to share their experiences with the whole team to make sure that the value of Progent's support grows daily. Progent's advanced certifications and close relationships with important industry leaders including Cisco and Microsoft make available additional extensive technical databases and permit quick response from manufacturers' internal support staff so Progent's remote service specialists can find the best solutions promptly.

Remote technical support services available from Progent to customers in Broomfield and anywhere in the state of Colorado include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, fixed-price services intended to enable small and medium-size organizations to benefit from the same advanced IT solutions deployed by many of the industry's leading enterprises. The ProSight series of network management outsourcing services addresses all critical aspects of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to guard endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily evade legacy signature-matching AV products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to automate the entire malware attack progression including filtering, infiltration detection, containment, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you prove compliance with legal and industry data security standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also assist your company to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical data, apps and VMs that have become unavailable or corrupted due to hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security vendors to provide centralized management and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper level of inspection for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, enhance and troubleshoot their networking hardware like routers, firewalls, and access points plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always current, copies and manages the configuration of almost all devices on your network, tracks performance, and sends notices when issues are discovered. By automating tedious management processes, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that need important software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT personnel and your assigned Progent consultant so that any looming problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save up to half of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you’re making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the deployment of your core infrastructure devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, improved compliance with government and industry security standards, higher utilization of network assets, quicker problem resolution, more dependable backup and restore, and higher availability. See more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's ability either to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient security and backup system that aligns with your company's requirements. For details, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent can provide the services of world-class remote consulting professionals for contract IT projects. Billing charges for ongoing development or consulting projects are determined according to the qualifications of the consultants required. Progent's experience with these special areas of information technology enables clients to execute critical projects economically and on time. Progent's special online consulting services include:

  • Call Center Services
    Progent's Call Center programs for companies with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that manages all facets of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount off Progent's normal desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent's Call Center consulting services can aid you in establishing an effective new Help Desk Call Center or enhancing your established one, evaluating or modifying Call Center software products to address the particular needs of your corporation, or providing temporary online personnel to work with your in-house Call Center group during demanding events such as software migrations, mass updates, or installing new business software.

    Progent's Help Desk Call Center staff of veteran information technology consultants gives your customers in Broomfield or anywhere in the state of Colorado fast access to a large technical support resource with years of experience providing phone help and remote diagnostics for networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk perception as a major driver of business success, and Progent's target is to resolve instead of simply annotate technical problems.

  • Business Applications Services: Training, Development, and Problem Solving
    Progent's Applications Consulting Group provides remote advanced consulting support and training in key business application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and training for popular Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information about Progent's expertise, custom programming, and training services, see Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; cohesive integration of multi-OS networks that incorporate Linux, Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of System Center 2016, extend or tune an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent offers organizations in Broomfield, or anywhere in the state of Colorado, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to suit your environment so your network support is proactive rather than reactive. By uncovering emerging issues before they evolve into full-scale emergencies, remote monitoring can avoid inconvenient and expensive information system crises. Progent can also provide help with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft networks, or environments powered by multiple operating systems.
How Your Broomfield Business Can Contact Progent's Online Service Experts
To contact Progent about emergency phone-based assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or see Contact Progent. For companies and new ventures in Broomfield or anywhere in the state of Colorado, Progent's phone-based network support specialists are ready to deliver expert and economical IT help the moment your organization needs it. More than 15 years of providing remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to fine tune remote access technology to fix network problems rapidly while eliminating the cost and lost productivity associated with on-site support calls.

Even if your Broomfield office works with a local freelance support technician or employs a full time organization that can deal with common network issues, Progent’s Microsoft certified engineers can still offer an easy and seamless virtual extension of your local resources in cases when your usual service personnel either lack the time or the experience to fix sudden system emergencies or particularly complicated integration problems.

Benefits of Progent's Network Help for Organizations in Broomfield
Progent's online technical help services allow your Broomfield company to realize the benefits of timely, expert network support without the cost of maintaining a full-time IT organization. Your information system will acquire greater business worth by becoming more reliable, efficient, and secure. Benefits to your company include:

  • Seamless virtual expansion of your on-site IT resources
    For most offices in Broomfield and throughout Colorado, local computer support resources, whether consisting of outside consultants or a full-time maintenance staff, can handle the majority of technical problems. However, serious problems sometimes strike when local resources are too busy or unavailable, and some trouble may involve IT products that is beyond the scope of your local support people. In these cases, Progent's on-call service specialists provide an easy, fast, and economical solution to augment your regular resources and to convey valuable knowledge to increase your ability to resolve future problems in-house.

  • Less Dependence on Freelance Service Providers
    For IT support, smaller offices commonly rely on individual freelance consultants. Although freelance service people have less overhead than larger consulting companies and can afford to charge marginally less, they are often overbooked, making it impossible to respond quickly to urgent situations. If an independent consultant is busy with another customer, ill, on a trip, or in training, the lack of fallback personnel may require your company to go without assistance during an emergency. As your company grows, system downtime and trouble with critical applications become more expensive. The budget you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent provides a ready source of reserve service experts to make sure your IT system remains available.

  • Create a Scalable Foundation for Seamless Expansion
    Organizations often start with an IT system implemented on a modest budget. Without a proper framework, slap-dash fixes can get piled onto a shaky foundation. As a network grows, reliability and expandability problems can impede the productivity of the business. These badly built environments require careful analysis, intelligent long-term planning, and wide technical knowledge to evolve to a system architecture that can deliver the stable foundation to handle vital business requirements and simplify future growth.

  • Work with Solution Providers Rather Than Technology Sellers
    Smaller businesses require advice and technical training to negotiate an increasingly complex array of technology options available for accelerating business growth and enhancing productivity. They hardly need a computer consultant who is motivated to earn a commission on a certain vendor's products. IT consulting and product selling can lead to a scenario where the recommended solution is designed around a profitable product rather than the genuine needs of a client. Progent avoids these conflicts by selling only services instead of products. This allows Progent to align technical expertise with the real interests of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of IT experience, fine tuned support software, and familiarity with enterprise networking allow businesses to escape the pitfalls associated with excessive dependence on smaller service organizations, individual freelance service providers, or limited internal IT help.

Progent adds value by offering:

How Does My Business Begin Getting Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.