Fast and Affordable Remote Technical Support for Broomfield Colorado Information Networks
For organizations located in Broomfield Colorado, Progent offers remote help for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have provided online troubleshooting to companies in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to handle complex networking problems, as well as the assistance of CISA and CISSP-accredited security experts to help with advanced security architecture and diagnostic issues.
Progent's remote support engineers offer exceptional leverage due to the fact that they possess the real-world experience and have access to the sophisticated technology needed to resolve most information system issues rapidly. Efficient support lowers immediate costs because service calls require minimal billable minutes. Remote help also eliminates the expense of sending a consultant to your office. Your organization benefits even more in indirect costs by minimizing or eliminating system outages and associated costs resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's advanced remote technical support know-how is especially helpful for organizations that depend on public clouds for critical infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an option.
Progent's pricing model for online support is structured to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced only for the services that you actually get. In contrast to typical remote service companies, Progent asks for no startup fee or minimum payments. Progent's per-minute granularity and clean policy for pricing avoid situations where fast repairs manage to end up as large bills. Progent's penchant for handling technical issues quickly means you saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined a collection of customized technologies and field-tested methodologies which allow the maximum level of effectiveness for online engineering help and troubleshooting for computer systems of any size. Progent provides safe Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the consultants of Progent's Technical Response Center to connect to your company's network remotely without breaching corporate security.
Progent's proven service reporting application includes extensive records of the support that Progent's clients have received. Progent's team consultants have the benefit of the specifics of services delivered to each client by every Progent consultant. This archive of problems and responses is organized as a quickly searchable support knowledge base that enables Progent's remote technical experts to communicate their knowledge with the whole team to ensure that the quality of Progent's support grows over time. Progent's extensive list of accreditations and working associations with key technology companies such as Cisco and Microsoft make available other vast technical support knowledge bases and permit quick access to manufacturers' internal engineering staff with the result that Progent's remote service specialists can come up with the most efficient solutions in the least time.
Remote services offered by Progent to customers in Broomfield Colorado include:
Certified Microsoft Windows Expertise
Progent's Microsoft-certified remote service experts can deliver computer system problem solving and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can help your company with a wide range of technology support services such as Windows Server 2022 planning and migration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server deployment,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Teams planning and integration, Microsoft Skype for Business Server migration support, Microsoft Lync Server management, and Microsoft Communications Server upgrade,
Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Microsoft Office Access Programming,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a broad range of affordable desktop consulting and support services to assist you company to deploy, configure, repair, and manage desktop PCs and notebooks powered by Windows. Progent's PC desktop consulting services cover areas such as offering Windows 11 system design and migration assistance and Windows 10 configuration assistance, plus System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to centralize the administration of your PCs and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network engineers, and indicates a person's network technology skills at the master level. Cisco CCIEs know how to deal with the most difficult issues associated with network design, installation, administration, protection, and problem solving. CCIEs work with the highest priority with Cisco's in-house engineers in analyzing problems with IOS network management utilities and coming up with workarounds or identifying software patches. Cisco CCIEs offer excellent cost-effectiveness because their deep expertise allows them to find solutions for problems rapidly. In common instances, less experienced service providers can wrestle for hours or even days with identical problems that a CCIE can fix in a few minutes. Progent's Cisco CCIE certified support experts can tie into your network using sophisticated on-line support technology to perform fast, safe, and economical diagnosis and remediation.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's CCIEs can provide help for the entire range of Cisco's popular family of networking devices by providing consulting services that include:
CISSP and ISSAP Certified System Security Experts
Progent's certified CISM and CISSP security and compliance consultants can provide a range of system protection services that can strengthen the safety of your Windows, macOS and OS X, or Linux environment against assaults or help your business to clean up rapidly after a serious penetration. Security consulting services offered by Progent include: in depth data security and compliance analysis using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; quick cleanup after malicious assaults; configuring firewalls; designing safe mechanisms for off-site and mobile communication; protecting your messaging system against spam and DHA attacks; and managing 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote consulting support to help organizations of any size connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective environments that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid architectures that combine physical resources along with public cloud services. To help you to integrate public cloud services with networks, Progent can provide a variety of cloud migration services that include Microsoft 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration expertise. Progent has over 20 years of background providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and verify a repeatable process for restoring applications and services rapidly following an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also allows transparent testing for site recovery, updates and patches and can generate reports to verify complete service restoration, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, deploy, test and manage a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud used for managing private and public cloud and hybrid cloud solutions that provide maximum uptime, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high level of automation independent of the physical components making up the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists offer online support services to cover a wide spectrum of information technologies such as system architecture, email systems, network and process security, plus UNIX and Microsoft Windows integration. For server consolidation and simplified administration in environments that combine Linux with Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also assist with transitioning from legacy applications to Microsoft Windows or Linux-powered solutions. Progent's group-based methodology for solving technical issues enables fast escalation, when required, to engineers with appropriate expertise to tackle complex scenarios. This accelerates repair of critical problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX and Linux support engineers can offer urgent remote assistance troubleshooting anomalies affecting UNIX/Linux networks based on leading variants of UNIX such as:
Mac OS X
IBM AIX OS
Silicon Graphics IRIX
Progent's ProSight Fixed-price IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, flat-rate managed services designed to enable small and mid-size businesses to benefit from the same best-of-breed technology used by some of the industry's top corporations. The ProSight suite of outsourced network management services covers all critical areas of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based machine learning technology to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely escape legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to manage the complete malware attack lifecycle including filtering, infiltration detection, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your company's unique needs and that helps you prove compliance with legal and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent's consultants can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has partnered with leading backup technology companies to produce ProSight Data Protection Services (DPS), a selection of offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and monitor your backup processes and allow non-disruptive backup and rapid recovery of vital files, applications, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps you protect against data loss resulting from hardware failures, natural disasters, fire, malware like ransomware, user mistakes, ill-intentioned insiders, or application bugs. Managed services in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these managed backup services are most appropriate for your IT environment.
- Patch Management: Software/Firmware Update Management Services
Progent's support services for software and firmware patch management provide organizations of all sizes a versatile and affordable solution for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your ever-evolving information system. Besides maximizing the security and functionality of your computer network, Progent's patch management services free up time for your in-house IT team to concentrate on more strategic initiatives and tasks that deliver maximum business value from your network. Find out more about Progent's patch management support services.
- ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
Progent's Duo authentication services incorporate Cisco's Duo cloud technology to defend against password theft by using two-factor authentication. Duo supports one-tap identity verification on iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a secured online account and give your password you are asked to confirm your identity via a device that only you have and that uses a separate network channel. A wide selection of out-of-band devices can be used as this added means of authentication such as a smartphone or wearable, a hardware token, a landline telephone, etc. You may designate multiple validation devices. For more information about ProSight Duo two-factor identity authentication services, go to Duo MFA two-factor authentication services for access security.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing family of real-time management reporting plug-ins created to integrate with the top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues like spotty support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security companies to provide centralized control and comprehensive security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a further layer of inspection for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when issues are detected. By automating complex network management processes, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that require important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network running efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so any looming problems can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can save as much as 50% of time spent looking for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you're planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the health of their information system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the configuration of your essential network assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with data security requirements, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to evaluate your organization's ability to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient AV and backup environment that aligns with your company's needs. For more information, see The ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent can provide the services of world-class remote consulting professionals for special information technology programs. Billing charges for ongoing consulting projects are set according to the level of expertise of the engineers involved. Progent's experience with these special areas of computer technology allows clients to execute major initiatives economically and on schedule. Progent's special remote engineering solutions include:
How Your Broomfield Company Can Contact Progent's Online Support Experts
Help Desk Call Center Services
Progent's Help Desk service offerings for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Helpdesk services, and Help Desk consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle challenging problems.
Progent's Help Desk Call Center consulting support can guide you in establishing an efficient new Call Center or enhancing your existing organization, evaluating or enhancing Call Center application software to address the unique requirements of your business, or providing occasional online staff to supplement your internal Help Desk Call Center group during high-demand events like software transitions, major updates, or installing new applications.
Progent's Help Desk staff of veteran network consultants gives your clients in Broomfield Colorado quick communication with an effective network service resource with extensive experience offering phone help and remote repair service for computer environments powered by Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk perception as a major driver of company performance, and Progent's intent is to resolve instead of simply annotate network problems.
- Applications Support: Education, Custom Programming, and Integration
Progent's Applications Consulting staff can supply online professional engineering support and training in special application fields such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers expertise, customization, and education for popular Microsoft applications including Microsoft CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. To learn more concerning Progent's consulting, programming, and training services, go to Progent's Applications Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts can provide advanced online and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new implementation of System Center2, expand or optimize an existing one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver businesses in Broomfield Colorado remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can customize SCOM to fit your business so your network maintenance is proactive rather than reactive. By uncovering emerging trouble spots before they result in downtime, automated monitoring can avoid stressful and expensive network failures. Progent can also use system monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or systems that incorporate a variety of operating systems.
To get in touch with Progent about emergency remote help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.
For companies and startups in Broomfield Colorado, Progent's phone-based network support specialists are ready to provide professional and affordable IT help whenever your business has to have it. Over two decades of providing remote tech support has earned Microsoft Partner status for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote connectivity tools to fix IT problems quickly while eliminating the expense and lost productivity associated with on-premises service visits.
Even if your Broomfield office deals with a local independent consultant or employs a full time organization that know how to deal with typical network issues, Progent's Microsoft and Cisco certified engineers can offer a convenient and transparent remote expansion of your on-site resources in cases when your usual service personnel either lack the time or the expertise to solve unexpected network crises or especially challenging integration problems.
Details of Progent's Online Computer Services for Broomfield Colorado
Progent's phone help, remote repair, network security consulting, and network management services offer businesses in Broomfield Colorado unparalleled leverage for your support budget. Whether you need occasional telephone help and Internet-based network repair or ongoing Help Desk call center services and network management, Progent's professionals can provide your organization world class network support while allowing you to avoid the cost and administration overhead of carrying a large in-house IT organization. Highlights of Progent's National Remote Support program include:
- Immediate Telephone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to offices in Broomfield Colorado and is also ideal for networks in more remote regions that have a limited supply of consultants with proven expertise supporting Microsoft's current line of server technologies. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Partner support firm, Progent has access to a broad range of Microsoft support utilities, service information, and on-going education.
- Per Minute Billing to Minimize Costs
Progent provides online help on a per-minute billing plan, so you pay only for the support you receive. Progent asks for no minimum charge for phone help and imposes no ongoing retainer for services delivered during normal working hours. This protects you from paying big invoices for quick repairs.
- Access to Cisco Certified Network Architecture Specialists
Progent's registered experts for Cisco can provide access to on-staff specialists with skill in designing, deploying, and supporting networking solutions based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build high-speed, high-availability, and secure infrastructure for fixed and mobile networking.
- Application Experts Team
Progent's basic consulting offerings include system integration, Microsoft Exchange Server consulting, network security planning, and Help Desk Co-management services. Progent's Experts Team can provide in-depth consulting support for critical application areas. Help offered by the Application Experts staff includes:
Microsoft Dynamics GP Support and Customization
Microsoft Project and Project Online Expertise
Microsoft Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Help
BI Reporting Consulting and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Design, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle Project Management and Application Development
MySQL Project Management and Software Design
Amazon Marketplace Web Service Software Integration
By offering a full service one-stop resource for IT generalists and specialists, Progent is able to deliver fast, inexpensive, and comprehensive information technology solutions that match the specific requirements of your company.
- Sophisticated Remote Access Tools
Secure remote connectivity allows Progent's support professionals to see precisely what your customers see. This makes it possible to find quick fixes to issues that might otherwise require an expensive onsite visit. Cutting-edge online access software and experienced technicians combine to allow Progent to resolve most IT problems rapidly and affordably. Progent is an industry leader in online support and remote system analysis.
- Support for Popular VPN Gateways
Progent supports secure Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- 24x7 Support for Maximum System Availability
For companies with mission-critical applications, Progent can provide optional 24x7 remote support services. Used in conjunction with automated 24x7 network monitoring based on MS System Center Operations Manager, this offering can help ensure maximum system availability.
- Help Desk Services
Progent's Help Desk outsourcing services are intended specifically for budget-conscious businesses whose workers need immediate recourse to a Help Desk Call Center with expert telephone support and full escalation ability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of technical background, refined remote support software, and understanding of enterprise networking allow offices to avoid the pitfalls associated with exclusive reliance on smaller consulting firms, independent freelance consultants, or limited internal IT help.
Progent stands out by providing:
How Does Our Company Start Receiving Online Computer Support from Progent?
- Best Practices
Progent's staff of Microsoft and Cisco Premier consultants average more than a decade of hands-on industry experience, at the forefront of IT service, executing a wide range of IT projects for an extensive array of businesses. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting staff. This means that you get not just world-class IT skills, but also a consultant with field-tested approaches for using technical knowledge to repair real-world IT problems efficiently.
- Value Pricing
Progent's pricing model is to charge for remote service and on-site help per minute. As a result, you are billed exclusively for received services. Progent does not demand a higher rate for off-hours or emergency service, and inside California or in areas where Progent offers on-premises support, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no minimum charge and asks no retainer for services delivered during regular working hours. Many support firms impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with large bills for quick repairs so you will not be forced to permit minor problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to deal with problems that are within their scope, Progent is able to focus on delivering high-value services where Progent has little competition. Businesses who utilize trusted independent service providers or who employ in-house IT staffs benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more robust, protected, and productive.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support companies to provide round-the-clock remote monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By anticipating potential issues before they result in downtime, network monitoring can keep your information network from stressful and expensive availability disruptions.
To initiate Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.