Fast Remote Technical Support for Broomfield Colorado Computer Systems
For businesses in Broomfield Colorado, Progent offers remote support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have provided online support to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to solve complex networking issues, as well as the assistance of CISSP-qualified cybersecurity experts to handle high-level security design and diagnostic jobs.
Progent's online technical support engineers offer exceptional leverage due to the fact that they have the real-world experience and are equipped with the advanced tools required to solve most information system issues rapidly. Efficient support reduces direct expenses because solutions accumulate fewer chargeable minutes. Remote help also avoids the expense of sending an engineer to your office. Your organization saves even more in indirect expenses by reducing or avoiding network downtime and related losses resulting from business discontinuity, upset customers and vendors, unproductive workers, and distracted executives. Progent's advanced online technical support experience is particularly helpful in environments that rely on public clouds for critical network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.
Progent's pricing model for online support is structured to stretch your IT service investment. Progent bills by the minute for phone assistance, so you owe only for the support that you receive. Unlike many remote service companies, Progent imposes no service activation surcharge or minimum fees. Progent's per-minute granularity and clean policy for pricing do away with situations where speedy. minor fixes manage to turn into big tabs. Progent's penchant for handling problems efficiently means your business saves money.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a collection of customized technologies and field-proven processes which allow the maximum degree of effectiveness for remote technical support and repair for computer networks of any size. Progent offers safe Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the consultants of Progent's Technical Response Center to communicate with your environment remotely without breaching network security.
Progent's proven service reporting system maintains comprehensive records of the support that Progent's customers have been provided. Progent's team engineers have access to the details of services delivered to each customer by any consultant. This database of problems and fixes is stored as a quickly accessible internal database that allows Progent's remote support engineers to share their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows over time. Progent's high-level certifications and close relationships with key technology companies such as Cisco and Microsoft make available other extensive technical support knowledge bases and allow fast access to manufacturers' in-house product engineers with the result that Progent's online service specialists are able to arrive at optimal resolutions quickly.
Remote services provided by Progent to companies in Broomfield Colorado include:
Authorized Microsoft Windows Experts
Progent's Microsoft-certified remote service professionals offer network troubleshooting and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can assist your company with a wide range of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration expertise, Microsoft Teams planning and integration, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration, and Microsoft Communications Server troubleshooting,
Microsoft Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad array of affordable PC desktop support services to help you business to install, configure, repair, and manage desktop PCs and notebooks powered by Windows. Progent's desktop support services cover areas such as offering Windows 10 migration support plus System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to centralize the administration of your PCs along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the highest recognition for network infrastructure consultants, and validates a consultant's networking knowledge at the master level. Cisco-qualified CCIEs know how to deal with even the most stubborn problems occurring in network planning, deployment, management, protection, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house engineers in isolating anomalies with IOS network administration utilities and developing alternate approaches or locating software updates. Cisco CCIEs offer exceptional value since their deep experience allows them to resolve problems quickly. In typical instances, less experienced engineers can struggle for many hours or days with identical tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE certified support experts can communicate with your environment via the latest remote troubleshooting tools in order to perform efficient, safe, and affordable analysis and remediation.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's industry-leading selection of networking products by providing consulting services that include:
CISM and CISSP Premier System Security Experts
Progent's qualified CISM and CISSP security and compliance experts offer a range of system protection services to improve the safety of your Windows, macOS and OS X, or Linux environment against assaults or help you to recuperate rapidly following a damaging breach. Security services offered by Progent include: comprehensive information security analysis utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Nikto; rapid cleanup after virus and worm assaults; integrating firewalls; designing safe techniques for remote and mobile access; securing your messaging infrastructure against viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced online support to help businesses of any size connect their networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that combine on-premises resources along with public cloud services. To assist you to incorporate cloud services with networks, Progent can provide a variety of cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of experience providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a repeatable runbook for recovering applications and services rapidly after a breakdown. SRM supports centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, updates and fixes and can produce reports to confirm full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help you to design, deploy, test and administer a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud environments that provide high availability, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high degree of automation regardless of the hardware used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists can provide remote consulting services to cover a broad spectrum of computer technologies such as system architecture, messaging solutions, network and operational security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and easy administration in environments that include Linux with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also assist with migration from older systems to MS Windows or Linux-based solutions. Progent's group-based methodology for solving network issues enables quick escalation, when required, to engineers with appropriate experience to handle complex situations. This expedites repair of urgent problems, minimizes lost productivity, and cuts service costs.
Important Linux variants for which Progent can provide expertise include:
ProSight Fixed-price IT Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, flat-rate services intended to allow small and mid-size businesses to utilize the same best-of-breed technology deployed by many of the world's leading enterprises. Progent's ProSight portfolio of network management outsourcing services covers all key facets of information technology including email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior analysis technology to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely evade traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and offers a single platform to automate the complete malware attack progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your company's specific needs and that helps you demonstrate compliance with legal and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also assist you to set up and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates your backup processes and allows rapid restoration of critical files, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security companies to deliver web-based control and comprehensive security for your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, optimize and debug their networking appliances such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, locating devices that need critical updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT management personnel and your Progent consultant so that all looming issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory system. Both versions also include one year of advanced remote network monitoring and management. Advantages can include easier network management, improved compliance with data security regulations, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your company's preparedness to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your current cybersecurity posture and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient AV and backup system that meets your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent offers the services of seasoned remote consulting experts for special information technology programs. Progent's charges for ongoing consulting projects are determined according to the level of expertise of the consultants involved. Progent's background in these special areas of computer technology enables clients to execute critical initiatives economically and on schedule. Progent's special online consulting services include:
How Your Broomfield Business Can Contact Progent's Online Service Professionals
Help Desk Call Center Services
Progent's Call Center service options for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Help Desk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide small businesses a complete solution that manages all aspects of remote Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount from Progent's normal desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues.
Progentís Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of certified technical support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution based on the top professional services automation (PSA) tool for handling end-user service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk staff of experienced network experts provides your workers in Broomfield Colorado rapid communication with a reliable network service resource with years of background offering phone consulting and online troubleshooting for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk the reputation as a crucial contributor to company efficiency, and Progent's policy is to solve instead of just track network problems.
- Business Applications Support: Training, Customization, and Problem Solving
Progent's Applications Experts Team provides remote and in-depth engineering support and education in specific application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and training for popular Microsoft business applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information on Progent's expertise, custom programming, and training services, refer to Progent's Applications Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; cohesive management of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of System Center 2016, expand or tune your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent offers companies in Broomfield Colorado online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can configure SCOM to suit your business so that your network support is proactive rather than reactive. By spotting potential trouble spots before they grow into network outages, system monitoring can ward off disruptive and costly service breakdowns. Progent can also utilize network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or systems based on a variety of platforms.
To get in touch with Progent about emergency phone-based support with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or see Contact Progent.
For offices and new ventures in Broomfield Colorado, Progent's phone-based network support engineers can provide professional and economical system help whenever your organization needs it. More than a decade of delivering online technical assistance has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to refine remote connectivity tools to solve IT problems rapidly while eliminating the cost and lost time that comes with in-person support calls.
Even if your Broomfield office has a regular independent support technician or employs an in-house IT staff that can deal with day-to-day computer problems, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and seamless virtual extension of your local resources in cases when your regular service personnel either lack the time or the knowledge to resolve sudden network crises or especially challenging integration projects.
Advantages of Progent's Network Help for Companies in Broomfield Colorado
Progent's remote network troubleshooting services enable your Broomfield business to experience the advantages of immediate, enterprise-class network support without the cost of maintaining a full-time IT staff. Your information system will acquire greater strategic worth by becoming increasingly available, efficient, and protected. Benefits to your business include:
- Convenient remote expansion of your on-site support resources
With most companies in Broomfield Colorado, local network service providers, whether represented by independent consultants or a full-time IT staff, can solve typical technical issues. On the other hand, serious problems sometimes occur when local support personnel are too busy or unavailable, and some problems may involve IT products that is beyond the scope of your usual support people. In these cases, Progent's online support professionals provide an easy, fast, and economical solution to supplement your regular help and to transfer useful information to increase your ability to deal with future issues locally.
- Less Reliance on Freelance Service Providers
For IT maintenance, smaller organizations often depend on independent freelance consultants. Although independent consultants have smaller overhead than big consulting firms and can often charge marginally less, they are sometimes overbooked, making it impossible to respond quickly to crisis situations. If an independent service provider is occupied with another customer, sick, on vacation, or in class, the lack of fallback personnel may require your company to go without assistance during an IT crisis. As your business grows, system unavailability and trouble with critical applications become more costly. The money you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent offers a ready source of reserve support experts to make sure your network remains up and running.
- Create a Scalable Foundation for Smooth Growth
Businesses typically start with an IT architecture created on a modest budget. Lacking a robust framework, band-aid repairs can get piled on top of a shaky foundation. When a company grows, reliability and expandability issues can impede the productivity of the business. These badly designed environments need proper assessment, smart long-term planning, and wide technical expertise to upgrade to a network architecture that can offer the stable foundation to meet vital business requirements and facilitate downstream growth.
- Interact with Solution Providers Rather Than Product Resellers
Smaller offices need advice and technical training to navigate through an increasingly complex maze of product alternatives capable of accelerating business growth and enhancing efficiency. They do not need a network engineer who is trying to resell a specific vendor's products. IT consulting and product selling can result in a scenario where the proposed
solution is designed around a predetermined product instead of the genuine needs of a business. Progent eliminates these conflicts of interest by selling only services rather than products. This allows Progent to match IT consulting with the best needs of clients.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of technical knowledge, fine tuned remote support tools, and familiarity with enterprise networking allow businesses to avoid the pitfalls of exclusive dependence on smaller consulting organizations, independent freelance consultants, or limited internal IT help.
Progent adds value by providing:
How Does My Business Start Getting Remote Technical Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified experts average more than a decade of hands-on industry experience, at the front lines of IT support, performing a wide range of technical projects for a large mix of clients. Each Progent support professional shares a proven set of personal best practices which are combined into shared leading practices training that Progent teaches its support personnel. This guarantees that you get not just expert technical help, but also a consultant with field-tested methods for using technical knowledge to repair actual network problems efficiently.
- Value Pricing
Progent's pricing model is to charge for online service and on-premises visits by the minute. As a result, you are invoiced only for received services. Progent does not demand a higher rate for after-hours or urgent support, and within California or in areas where Progent offers on-premises service, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no minimum charge and asks no monthly commitment for services provided during normal working hours. Many support organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with big bills for fast fixes so you will not be tempted to permit simple problems to stay unaddressed.
- Full Records of Delivered Services
Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all billed services. Unlike some independent consultants or local support firms who provide minimal documentation or details of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service reports sent by each consultant to every client. The practice of detailing and archiving service activity allows more efficient support and avoids a slew of common problems such as when a support client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to offer round-the-clock network tracking services based on Microsoft Operations Manager. MS System Center Operations Manager causes your network support to be proactive instead of reactive. By revealing possible issues before they result in lost productivity, system monitoring can keep your IT network from painful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.