Fast Online Help for Broomfield IT Networks
For companies in Broomfield or anywhere in Colorado, Progent offers remote technical support for computer systems powered by Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified professionals have provided remote support to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to help with complex infrastructure problems, plus the assistance of CISSP-qualified cybersecurity experts to help with advanced security architecture and diagnostic issues.
Progent's online technical support engineers provide exceptional value due to the fact that they possess the real-world experience and are equipped with the sophisticated technology required to resolve most information system problems rapidly. Efficient support reduces direct costs since solutions use up minimal chargeable consulting minutes. Online support also eliminates the cost of sending an engineer to your location. Your organization saves even more with indirect costs by minimizing or avoiding system outages and associated losses resulting from business disruption, disgruntled clients, idle workers, and distracted management. Progent's advanced remote technical support experience is especially important in environments that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an option.
Progent's pricing model for remote help is structured to stretch your network support dollar. Progent bills per minute for phone consulting, so you owe just for the services that you actually get. In contrast to many remote support companies, Progent asks for no startup surcharge or minimum fees. Progent's per-minute granularity and clean policy for billing save you from situations where fast solutions somehow turn into substantial tabs. Progent's skill at dealing with technical issues efficiently means you spends less cash.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined a collection of customized technologies and field-proven methodologies that promote the maximum degree of efficiency for online engineering help and troubleshooting for IT networks of all sizes. Progent offers protected VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the experts of Progent's remote service group to link to your system without breaching system security.
Progent's advanced customer support database system maintains extensive documentation for all support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the details of services rendered to each Progent client by any engineer. This history of anomalies and fixes is stored as a readily searchable proprietary database that permits Progent's online technical engineers to communicate their experiences with the whole team to ensure that the value of Progent's support grows over time. Progent's advanced certifications and working relationships with important vendors including Cisco and Microsoft open up additional vast technical support knowledge bases and allow quick response from vendors' in-house support staff with the result that Progent's remote service specialists are able to arrive at the best solutions promptly.
Remote support offered by Progent to companies in Broomfield and anywhere in the state of Colorado include:
Certified Microsoft Windows Support
Progent's Microsoft-premier online service experts can deliver computer troubleshooting and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can assist you with a broad range of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration expertise, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 management, and Office Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2017 consulting,
SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server training,
Microsoft Access Application Development,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide array of affordable desktop consulting and support services to help your business to install, integrate, troubleshoot, and manage workstations and laptops based on Microsoft Windows. Progent's desktop consulting services include offering Microsoft Windows 10 integration support as well as System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to streamline the administration of your desktops along with your web-facing mobile devices.
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the premier accreditation for networking engineers, and validates a consultant's network technology skills at the expert level. Cisco-qualified CCIEs can resolve the most complex issues surrounding network planning, deployment, management, protection, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco's internal support staff in isolating problems with Cisco IOS network administration tools and coming up with workarounds or identifying software updates. CCIEs are an exceptional cost-effectiveness because their broad expertise enables them to fix problems quickly. In typical cases, less experienced consultants can struggle for hours or days with the same problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE support experts can interface to your network by means of advanced remote support tools to provide quick, safe, and economical analysis and remediation.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in the Denver Metro Area
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's popular family of networking products. Cisco technology expertise available from Progent includes ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers installation and upgrades, Catalyst switch integration and support, Cisco Nexus switch support, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco Voice over IP phones and IP video phones solutions and Cisco wireless IP phones integration, Cisco Meraki Wi-Fi access point layout and configuration, Aironet Wireless APs planning and integration support, Cisco wireless controllers support Services, Cisco Security and VPN Setup and troubleshooting help, and SIP and CUBE integration solutions for SIP trunking and CUBE integration expertise. Progent also offers online and onsite Wi-Fi site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Premier Network Security Professionals
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a variety of security services to strengthen the immunity of your Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or help you to recuperate quickly following a serious penetration. Security support services available from Progent cover in depth network security evaluation using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Nikto; fast recovery from virus and worm attacks; integrating firewalls; designing safe architectures for remote and mobile communication; protecting your email infrastructure against viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide advanced remote consulting to help organizations of any size connect their information networks with popular public clouds such as Azure and Amazon AWS. Progent can help you to design and manage hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid network models that utilize physical IT assets as well as public clouds. To help you to integrate public cloud services with networks, Progent offers a variety of public cloud integration services such as Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience providing high-level consulting services online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent workflow for restoring applications and services quickly after an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also supports transparent testing for site recovery, upgrades and fixes and can produce audit reports to verify complete service recovery, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help your organization to plan, configure, test and maintain a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that provide maximum availability, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high level of automation independent of the hardware used by the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer phone-based support services to address a wide spectrum of information technologies including system infrastructure, messaging solutions, system and process security, plus UNIX and Windows integration. For server consolidation and simplified administration in networks that incorporate Linux-based systems with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also help with migration from legacy applications to Microsoft Windows or Linux environments. Progent's team-oriented approach to resolving network problems promotes fast escalation, when required, to consultants with appropriate experience to tackle complex situations. This accelerates repair of critical problems, reduces network downtime, and cuts service costs.
Progent's UNIX/Linux consultants can offer emergency remote help troubleshooting anomalies within UNIX/Linux systems powered by leading versions of UNIX such as:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, flat-rate managed services intended to allow small and mid-size organizations to utilize the same best-of-breed technology used by some of the industry's top enterprises. The ProSight series of outsourced network management services addresses all critical areas of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to automate the complete malware attack lifecycle including protection, identification, containment, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies packaged within one agent managed from a single console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that addresses your organization's unique needs and that helps you demonstrate compliance with government and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup processes and allows fast recovery of vital data, apps and VMs that have become unavailable or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security vendors to provide web-based management and world-class security for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite gateway device provides a further layer of analysis for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, track, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating tedious management activities, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that need important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so any looming problems can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved easily to a different hardware solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate up to half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to obtain an unbiased evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include simpler management, improved compliance with data security regulations, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help assess your company's ability either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient security and backup system that meets your company's requirements. For details, visit The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract information technology programs. Progent's charges for longer-term consulting projects are set based on the level of expertise of the consultants required. Progent's background in these important fields of information technology enables clients to execute critical projects economically and on schedule. Progent's special online engineering solutions include:
How Your Broomfield Company Can Contact Progent's Online Technical Support Experts
Call Center Support
Progent's Help Desk service options for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, co-managed Help Desk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete solution that handles all facets of online Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides help desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve challenging issues.
Progent's Call Center consulting services can aid you in building an effective new Help Desk or revamping your current one, evaluating or enhancing Help Desk software to address the special requirements of your business, or providing temporary online personnel to supplement your in-house Help Desk Call Center resources during high-demand scenarios like software migrations, mass upgrades, or installing new business software.
Progent's Help Desk team of seasoned network experts gives your workers in Broomfield or anywhere in the state of Colorado fast assistance from a dependable technical support resource with substantial background delivering phone support and remote troubleshooting for networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Call Center recognition as a major enabler of business success, and Progent's aim is to resolve instead of just report IT problems.
- Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting Group offers remote and in-depth engineering support and education in special application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, programming, and training for familiar Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more concerning Progent's expertise, custom programming, and training offerings, go to Progent's Business Application Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; seamless integration of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of System Center 2016, expand or optimize an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Support
Progent offers organizations in Broomfield, or anywhere in the state of Colorado, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to fit your business so your computer maintenance is proactive rather than reactive. By uncovering looming issues before they grow into downtime, automated monitoring can head off stressful and expensive information system breakdowns. Progent can also provide help with system monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or systems that support multiple platforms.
To contact Progent about emergency phone-based expertise with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Online Support, phone 1-800-993-9400, or refer to Contact Progent.
For businesses and new businesses in Broomfield or throughout the state of Colorado, Progent's phone-based network support engineers are ready to deliver effective and cost-effective IT support the instant your business needs it. More than a decade of providing remote repair services has led to Microsoft Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to fine tune remote access technology to fix computer problems quickly while eliminating the expense and lost productivity that comes with in-person support visits.
Even if your Broomfield company works with a local independent consultant or employs a full time organization that know how to deal with the majority of network issues, Progentís Microsoft and Cisco certified engineers can offer an easy and transparent virtual extension of your local resources for situations when your usual service personnel either don't have the availability or the knowledge to address unexpected network crises or especially complicated integration projects.
Details of Progent's Remote Computer Services for Broomfield
Progent's online support, Internet-based repair, network security expertise, and system administration services give businesses in Broomfield or anywhere in the state of Colorado the greatest leverage for your IT budget. Whether you require occasional phone help and remote troubleshooting or full-time Help Desk call center services and system management, Progent's professionals can provide your company enterprise-level network support while allowing you to avoid the expense and administration overhead of maintaining a full-service internal IT staff. Highlights of Progent's online help program include:
- Fast Telephone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to companies in Broomfield and is also ideal for customers in geographic regions of Colorado that lack technicians with in-depth experience supporting Microsoft's current family of server platforms. All Progent engineers have at least 10 years of background supporting Microsoft solutions. As a Microsoft Partner support company, Progent has the use of a broad array of Microsoft support utilities, service information, and continuing training.
- By the Minute Billing to Reduce Expenses
Progent offers remote support on a by-the-minute basis, so you are charged only for the support you receive. Progent asks for no minimum charge for phone support and imposes no monthly subscription fee for services provided during normal business hours. This keeps you from facing big invoices for routine repairs.
- Access to Cisco Certified Network Infrastructure Experts
Progent's registered experts for Cisco can provide help from authorized professionals who have skill in planning, implementing, and supporting networking environments based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you build high-speed, reliable, and protected connectivity for local and remote networking.
- Application Specialists Consulting
Progent's basic consulting services include system integration, MS Exchange Server consulting, network security design, and Help Desk sharing services. Progent's Experts group offers world-class consulting support for specific business applications. Help offered by the Application Experts Team covers:
Microsoft Dynamics GP/Great Plains Support and Programming
Microsoft Project Expertise
Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Help
Business Information (BI) Reporting Development and Training
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Support
MS SQL Server 2017 planning and migration, SQL Server 2016 Software Development, and Microsoft SQL 2014 Application Development and Debugging
Oracle Management and Software Development
MySQL Management Support and Application Development
Apple Mac Support
Amazon Marketplace Web Service Programming and Debugging
By providing a convenient centralized source for IT generalists and application experts, Progent can tailor timely, inexpensive, and thorough IT solutions that address the specific needs of your business.
- State of the Art Online Connectivity Software
Protected online connectivity permits Progent's service experts to observe exactly what your customers see. This makes it possible to produce quick solutions to issues that might otherwise require a costly onsite service call. State-of-the-art online connectivity software and experienced technicians combine to allow Progent to repair most network issues rapidly and economically. Progent is a pioneer in offsite support and remote network monitoring.
- Compatibility with Leading VPN Gateways
Progent supports secure VPN connectivity for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access allows the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing network security.
- 24-hour Support for High System Uptime
For offices with vital applications, Progent offers optional 24x7 remote support services. Used in conjunction with remote 24x7 server monitoring based on MS Operations Manager 2007, this service can help ensure high network availability.
- Help Desk Call Center
Progent's Help Desk support programs are intended especially for budget-conscious companies whose workers need immediate access to a Help Desk service with effective phone support and complete escalation ability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of IT background, refined support tools, and understanding of enterprise networking allow companies to avoid the pitfalls associated with excessive reliance on smaller consulting firms, independent freelance consultants, or over-stretched in-house IT help.
Progent stands out by offering:
How Does Our Company Start Getting Remote Computer Support from Progent?
- Certified Knowledge of Microsoft's Entire Range of Server Platforms
Progent offers in-depth expertise for Microsoftís popular server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment help, Microsoft Windows Server 2008 migration, Windows 2003 maintenance, MS Exchange 2019 Server deployment, Microsoft Exchange Server 2016 migration, Exchange Server 2013 integration, Exchange Server 2010 support, Microsoft Exchange Server 2007 and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for remote support and on-premises visits by the minute. As a result, you pay exclusively for received support. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in regions where Progent offers on-site support, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no service activation fee and requires no retainer for support services provided during normal working hours. Many support firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast solutions so you won't be tempted to allow less critical problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to resolve technical issues that are within their scope, Progent is able to concentrate on providing hard-to-find services where Progent has few competitors. Businesses who work with trusted freelance service providers or who maintain in-house support personnel benefit when Progent transfers information about new technology and proven processes to make their networks more robust, protected, and productive.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to offer 24x7 network monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory rather than reactive. By revealing potential problems before they result in lost productivity, network monitoring can save your IT network from painful and expensive availability losses.
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.