Fast and Affordable Online Help for Broomfield Networks
For companies located in Broomfield or anywhere in Colorado, Progent offers remote help for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have delivered online support to companies in all 50 states in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to help with complex infrastructure issues, as well as the assistance of CISA and CISSP-certified security consultants to help with high-level security architecture and diagnostic jobs.
Progent's remote technical support experts offer excellent leverage because they possess the practical background and are equipped with the sophisticated technology required to solve most network problems quickly. Efficient support reduces immediate expenses because solutions require fewer billable consulting minutes. Online support also avoids the cost of dispatching a consultant to your site. Your company benefits even more with incidental expenses by reducing or avoiding network outages and related losses due to business discontinuity, disgruntled clients, unproductive workers, and de-focused management. Progent's extensive online consulting know-how is particularly valuable for businesses that depend on public clouds for vital infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be an option.
Progent's billing model for remote support is structured to stretch your IT service dollar. Progent charges per minute for phone assistance, so you are invoiced exclusively for the services that you actually get. Unlike many remote support firms, Progent requires no startup surcharge or minimum payments. Progent's per-minute granularity and simple model for billing eliminate situations where quick repairs somehow end up as substantial invoices. Progent's skill at dealing with technical issues quickly means you saves money.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined a collection of customized tools and field-proven methodologies which allow the maximum degree of efficiency for online technical support and troubleshooting for information systems of all sizes. Progent offers protected VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the consultants of Progent's online support team to interface to your company's environment without compromising corporate security.
Progent's proven technical support reporting system includes comprehensive histories for all service that Progent's customers have been provided. Progent's team engineers have the benefit of the history of assistance rendered to every Progent customer by every Progent consultant. This database of problems and resolutions is organized as an easily accessible proprietary database that enables Progent's remote technical experts to share their knowledge with the whole team to ensure that the quality of Progent's support services improves daily. Progent's advanced accreditations and working associations with key technology companies including Cisco and Microsoft open up additional extensive technical support knowledge bases and permit quick access to vendors' internal support staff so Progent's online consulting experts can arrive at the best solutions in the least time.
Online technical services available from Progent to companies in Broomfield and throughout the state of Colorado include:
Authorized MS Windows Support
Progent's Microsoft-certified remote service engineers can provide network troubleshooting and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can assist you with a broad variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 deployment,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 design and configuration, SharePoint 2016 migration and hybrid integration consulting, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration, and Office Communications Server troubleshooting,
Microsoft Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server training,
Microsoft Access Programming,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a broad array of cost-effective desktop consulting and support services to assist you business to deploy, integrate, repair, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's desktop consulting services cover areas such as providing Windows 10 migration assistance as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the administration of your desktops along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure consultants, and validates an individual's technical knowledge at the expert level. Cisco-qualified CCIEs know how to handle even the most challenging challenges occurring in network planning, deployment, maintenance, protection, and troubleshooting. Cisco CCIEs operate closely with Cisco's in-house engineers in analyzing problems with IOS network management tools and developing workarounds or identifying software patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness because their deep experience enables them to find solutions for problems rapidly. In common cases, less experienced engineers can struggle for hours or days with the same problems that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE engineers can tie into your environment via advanced on-line support tools in order to perform fast, safe, and economical diagnosis and repair.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's Cisco CCIEs offer assistance with all of Cisco's popular selection of infrastructure devices by offering services such as:
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's accredited CISM and CISSP security and compliance consultants can provide a variety of security solutions to bolster the safety of your Microsoft Windows, macOS and OS X, Linux network against attacks or help your business to recover rapidly following a damaging breach. Security services offered by Progent include: comprehensive network security and compliance audits utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; quick recovery from virus and worm attacks; configuring firewalls; designing secure architectures for remote and mobile communication; guarding your email system against viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote consulting services to help companies of any size connect their networks with popular public cloud platforms including Azure and Amazon AWS. Progent can assist you to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid topologies that seamlessly combine local IT assets as well as public clouds. To help you to incorporate cloud services with physical datacenters, Progent offers a range of cloud integration support services such as Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of background delivering advanced consulting support remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a consistent runbook for restoring applications and services rapidly following an outage. SRM provides centrally managed and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, upgrades and fixes and can produce audit reports to confirm full service recovery, validate SLAs and prove DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help your organization to design, configure, test and manage a DR solution based on VMware SRM.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and hybrid cloud solutions that provide high uptime, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high degree of automation regardless of the physical components making up the underlying IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide online support services to cover a wide array of computer technologies including system architecture, messaging solutions, network and operational security, plus UNIX/Linux and Windows integration. For server economization and easy management in networks that include Linux-based systems and Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also help with migration from older systems to Microsoft Windows or Linux environments. Progent's group-based methodology for resolving network issues enables quick escalation, when required, to engineers with task-relevant experience to handle challenging scenarios. This expedites repair of urgent problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX and Linux support engineers can provide urgent phone-based help diagnosing problems within UNIX/Linux networks based on leading versions of UNIX such as:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price managed services intended to allow small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the world's top enterprises. Progent's ProSight portfolio of network monitoring and management services addresses all critical aspects of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to address the complete malware attack lifecycle including filtering, infiltration detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your organization's specific needs and that allows you prove compliance with legal and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate attention. Progent's consultants can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables fast restoration of vital files, apps and virtual machines that have become lost or corrupted as a result of component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security vendors to deliver centralized management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's onsite gateway appliance adds a further layer of analysis for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, track, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always updated, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that require important updates, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so that all looming problems can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save as much as half of time spent looking for vital information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to get an objective assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security standards, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and higher availability. Read more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's ability to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective security and backup system that meets your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report.
Special Consulting Services Available from Progent
Progent offers the services of world-class remote consulting professionals for special information technology projects. Progent's rates for longer-term development or consulting tasks are set based on the qualifications of the engineers assigned. Progent's background in these important areas of information technology enables customers to complete major initiatives within budget and on time. Progent's special remote engineering solutions include:
How Your Broomfield Company Can Contact Progent's Remote Service Experts
Call Center Expertise
Progent's Help Desk service offerings for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Help Desk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount off Progent's regular desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve complex issues.
Progentís shared Help Desk services make it possible for your business to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution based on the leading PSA platform for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center team of seasoned network professionals provides your workers in Broomfield or anywhere in the state of Colorado rapid contact with an effective support group with years of background providing phone help and remote troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk the reputation as a major contributor to business productivity, and Progent's policy is to resolve rather than merely record network issues.
- Applications Support: Education, Programming, and Problem Solving
Progent's Applications Consulting staff provides online professional engineering expertise and education in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers expertise, programming, and training for popular Microsoft applications including CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information on Progent's expertise, programming, and education offerings, visit Progent's Applications Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; seamless management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver companies in Broomfield, or anywhere in the state of Colorado, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to fit your business so that your computer support is proactive and automated. By exposing looming trouble spots before they grow into network outages, system monitoring can avoid stressful and costly information system breakdowns. Progent can also assist with system monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or environments that incorporate multiple OS platforms.
To contact Progent about urgent remote support with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or see Contact Progent.
For organizations and new ventures in Broomfield or throughout the state of Colorado, Progent's phone-based computer support engineers can provide professional and affordable IT support whenever your company requires it. Long experience delivering remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to refine remote connectivity technology to repair computer problems rapidly while avoiding the expense and lost time associated with on-site support calls.
Even if your Broomfield office works with a local freelance consultant or maintains a full time IT staff that know how to handle common computer issues, Progentís Microsoft certified consultants are available to offer an easy and transparent remote extension of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the experience to address unexpected system crises or particularly complex integration projects.
Features of Progent's Online Network Services for Broomfield
Progent's online help, Internet-based troubleshooting, network security expertise, and network administration services offer companies in Broomfield or anywhere in the state of Colorado unparalleled leverage for your IT budget. Whether you require one-time telephone support and Internet-based troubleshooting or ongoing Help Desk services and system administration, Progent's professionals can deliver your company enterprise-level network support while permitting you to avoid the expense and administration overhead of carrying a large internal IT organization. Highlights of Progent's National Remote Support program include:
- Immediate Phone Access to Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to offices in Broomfield and is also ideal for customers in geographic regions of Colorado that lack technicians with in-depth expertise supporting Microsoft's current line of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has the use of a wide range of Microsoft support tools, service information, and continuing education.
- Per Minute Billing to Reduce Costs
Progent provides online support on a minute-by-minute basis, so you are billed only for the support you receive. Progent has no minimum fee for phone service and asks for no monthly retainer for services provided during normal business hours. This saves you from paying big bills for simple fixes.
- Availability of Cisco Certified Network Infrastructure Experts
Progent's certified experts for Cisco can provide access to on-staff specialists who have experience in designing, implementing, and managing networking solutions based on Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build high-speed, high-availability, and protected infrastructure for wireline and wireless networking.
- Application Experts Team
Progent's basic support services include system integration, Microsoft Exchange expertise, system security planning, and Co-managed Help Desk services. Progent's Application Experts group can provide in-depth consulting support in critical application areas. Help offered by the Application Experts Team covers:
Dynamics GP/Great Plains Support and Programming
Microsoft Project Expertise
Office 365 integration support
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Help
BI Reporting Consulting and Training
Power BI Solutions
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Development, and SQL Server 2014 Software Development and Troubleshooting
Oracle Project Management and Application Development
MySQL Project Management and Software Development
Apple Mac Help
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By providing a full service centralized source for IT generalists and specialists, Progent is able to deliver fast, inexpensive, and thorough information technology solutions that address the special requirements of your company.
- State of the Art Online Access Tools
Secure remote access permits Progent's support experts to see precisely what your customers see. This makes it easier to find quick solutions to issues that might otherwise demand a costly onsite service call. Cutting-edge remote access tools and experienced technicians together allow Progent to resolve most network problems quickly and affordably. Progent is an industry leader in online troubleshooting and automated system analysis.
- Compatibility with Mainstream VPN Gateways
Progent can provide secure VPN access for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access allows the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- Round-the-Clock Service for Maximum Network Uptime
For companies with mission-critical applications, Progent offers optional round-the-clock remote support services. Combined with automated 24x7 network monitoring based on MS Operations Manager 2007, this service can help produce high network uptime.
- Help Desk Call Center
Progent's Help Desk Call Center programs are designed especially for budget-conscious offices whose clients require instant recourse to a Help Desk Call Center with expert phone support and full escalation capability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, range of technical experience, refined remote support software, and understanding of enterprise networking allow companies to escape the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house resources.
Progent adds value by providing:
How Does My Business Begin Getting Online Technical Support from Progent?
- Certified Expertise in Microsoft's Entire Range of Server Platforms
Progent can provide world-class support for Microsoftís popular server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support services, Windows Server 2008 expertise, Microsoft Windows Server 2003 maintenance, MS Exchange 2019 Server integration, MS Exchange Server 2016 migration, Microsoft Exchange 2013 integration, Exchange 2010 Server support, Exchange 2007 Server and Exchange 2003 Server moves, plus MS SQL Server 2019 configuration expertise, MS SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for phone support and in-person help per minute. Consequently, you are charged only for received services. Progent does not impose a higher rate for off-hours or emergency service, and within California or in regions where Progent provides on-site support, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no service activation charge and requires no retainer for support services delivered during normal working hours. Many support firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big bills for quick fixes so you will not be forced to permit minor problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to resolve technical issues that are within their comfort zone, Progent is able to focus on offering hard-to-find skills where Progent has little competition. Businesses who utilize trusted freelance consultants or who maintain internal IT personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their networks more reliable, secure, and productive.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service companies to offer round-the-clock remote monitoring services based on MS System Center Operations Manager. Microsoft Operations Manager allows your computer support to be proactive instead of reactive. By revealing potential problems before they cause downtime, system monitoring can keep your IT network from painful and expensive service losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.