Immediate Remote Technical Support for Broomfield Colorado Computer Systems
For businesses in Broomfield Colorado, Progent provides remote support for networks based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided online troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to handle complex infrastructure problems, plus the assistance of CISA and CISSP-certified cybersecurity consultants to help with advanced security design and diagnostic jobs.
Progent's online support experts offer exceptional leverage due to the fact that they have the real-world background and have access to the sophisticated technology needed to resolve most network issues rapidly. This lowers direct expenses since service calls require fewer billable consulting minutes. Remote help also avoids the cost of sending a consultant to your location. Your company saves additionally in indirect expenses by reducing or avoiding network outages and associated costs resulting from business disruption, upset customers and vendors, unproductive employees, and de-focused executives. Progent's extensive remote consulting experience is particularly important for organizations that rely on public clouds for critical infrastructure or software such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be useful.
Progent's pricing policy for online help is designed to stretch your network support investment. Progent bills per minute for telephone-based assistance, so you are billed exclusively for the services that you actually get. Unlike many remote support companies, Progent imposes no service activation charge or minimum job duration. Progent's one-minute billing unit and simple policy for pricing eliminate situations where quick repairs somehow turn into large bills. Progent's penchant for disposing of technical issues quickly means your business spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a collection of optimized technologies and field-proven processes which allow the highest level of efficiency for remote consulting and troubleshooting for IT systems of any size. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the experts of Progent's Technical Response Center to interface to your company's network remotely without violating network security.
Progent's advanced service database system includes extensive records for the support that Progent's customers have received. Progent's team engineers have access to the details of support rendered to every Progent customer by any Progent consultant. This history of trouble tickets and solutions is stored as a quickly accessible proprietary knowledge base that allows Progent's remote support professionals to share their knowledge company-wide to ensure that the effectiveness of Progent's support grows over time. Progent's advanced accreditations and working relationships with key technology companies including Cisco and Microsoft open up other vast support knowledge bases and allow priority access to vendors' in-house product engineers so Progent's remote consulting experts can arrive at the most efficient solutions in the least time.
Online services offered by Progent to clients in Broomfield Colorado include:
Authorized Microsoft Windows Support
Progent's Microsoft-expert online service experts can deliver computer repair and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can help you with a wide variety of technology support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2019 deployment,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2019 design and configuration, SharePoint 2016 migration consulting, Microsoft Teams consulting, Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server planning,
Microsoft Access Application Development,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad range of cost-effective desktop consulting and support services to help your business to deploy, configure, troubleshoot, and administer workstations and laptops based on Microsoft Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 integration assistance as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to centralize the management of your PCs and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network professionals, and certifies a consultant's networking knowledge at the expert level. Cisco-qualified CCIEs can handle the most challenging problems surrounding network design, installation, administration, compliance, and problem solving. Cisco CCIEs can cooperate closely with Cisco's internal product support engineers in isolating problems with IOS Software network administration utilities and coming up with workarounds or identifying software updates. Cisco CCIEs provide exceptional cost-effectiveness since their deep experience allows them to fix problems quickly. In many cases, less experienced service providers can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can communicate with your environment via the latest remote troubleshooting tools to provide fast, safe, and affordable analysis and remediation.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's CCIEs offer help for all of Cisco's top-selling family of infrastructure products by providing consulting services such as:
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a variety of system protection solutions that can enhance the immunity of your Windows, Apple macOS and OS X, or Linux network against assaults or assist you to clean up rapidly following a serious penetration. Security solutions offered by Progent include: comprehensive network security and compliance assessment using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Netcat; fast recovery from malicious attacks; configuring firewalls; designing safe techniques for off-site and mobile communication; defending your messaging system against spam and DHA attacks; and managing 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced online consulting to help organizations of any size connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to design and administer hybrid environments that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid topologies that seamlessly combine physical IT assets along with cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud integration consulting. Progent has over two decades of background providing advanced consulting expertise online, and Progent can help you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a repeatable process for restoring applications and services rapidly following a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and non-intrusive site migration, failback and re-protect. SRM also supports non-intrusive testing for disaster recovery, upgrades and fixes and can generate reports to confirm full service restoration, validate Service Level Agreements and demonstrate compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help you to design, configure, test and administer a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud tools for administering private and hybrid cloud solutions that deliver maximum availability, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to plan and deploy a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high level of automation regardless of the hardware used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide remote consulting services to address a wide spectrum of information technologies such as network infrastructure, messaging solutions, network and process security, plus UNIX and Windows coexistence. For server economization and simplified management in networks that incorporate Linux-based systems and Microsoft Windows, Progent can provide VMware consulting and Citrix support. Progent can also help with migration from legacy applications to MS Windows or Linux-based solutions. Progent's team-oriented approach to solving technical problems enables quick escalation, when required, to engineers with appropriate experience to tackle challenging scenarios. This expedites solutions of critical problems, minimizes network downtime, and lowers support expense.
Progent's UNIX/Linux consultants can provide emergency online help analyzing problems within UNIX/Linux networks powered by popular versions of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent offers a selection of affordable, fixed-price services designed to enable small and medium-size businesses to benefit from the same best-of-breed technology deployed by some of the industry's top corporations. Progent's ProSight portfolio of outsourced network management services covers all key facets of information technology including email protection, behavioral-based threat defense, automated backup/recovery, infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis technology to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-based AV products. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to address the entire malware attack progression including filtering, identification, mitigation, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection services offer affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering through cutting-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you prove compliance with government and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent can also assist you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid recovery of vital data, applications and VMs that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight DPS to to comply with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security companies to provide web-based management and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard combines cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway device provides a further level of inspection for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, enhance and troubleshoot their connectivity appliances like routers, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, finding appliances that need important updates, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT personnel and your assigned Progent consultant so that all looming problems can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be moved immediately to a different hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can save up to half of time spent looking for vital information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential network devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with government and industry security standards, higher utilization of network assets, faster problem resolution, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's preparedness to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup/recovery environment that meets your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent offers the skills of seasoned online consulting experts for contract IT programs. Progent's charges for longer-term development or consulting tasks are set according to the qualifications of the consultants assigned. Progent's experience with these special areas of information technology allows customers to complete critical projects economically and on time. Progent's project-based online engineering services include:
How Your Broomfield Company Can Contact Progent's Remote Support Experts
Help Desk Call Center Services
Progent's Help Desk Call Center service options for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, co-managed Help Desk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all facets of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve the most issues.
Progent's Help Desk Call Center consulting services can support you in building an effective new Call Center or enhancing your existing one, identifying or customizing Help Desk application software to meet the particular needs of your corporation, or adding occasional phone support staff to work with your existing Call Center team to handle demanding situations such as software migrations, major updates, or rolling out brand new applications.
Progent's Help Desk Call Center team of veteran network experts offers your clients in Broomfield Colorado quick assistance from a reliable network service group with extensive experience delivering phone help and remote repair service for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk Call Center recognition as a key driver of business productivity, and Progent's goal is to solve and not merely record technical issues.
- Applications Support: Education, Development, and Integration
Progent's Applications Experts staff can supply phone-based and in-depth consulting expertise and education in special application areas such as ERP, MRP, accounting system customization, and CRM. Progent also can provide consulting, customization, and education for Microsoft applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information on Progent's expertise, custom programming, and education offerings, go to Progent's Business Application Experts Team.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive management of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new deployment of System Center 2016, extend or tune an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver companies in Broomfield Colorado remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager for your environment so your network maintenance is proactive and automated. By anticipating emerging problems before they result in downtime, automated monitoring can minimize disruptive and expensive network failures. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or networks that incorporate multiple platforms.
To contact Progent about urgent remote support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or see Contact Progent.
For offices and new ventures in Broomfield Colorado, Progent's phone-based network support specialists can provide expert and affordable IT help the moment your business needs it. More than a decade of delivering remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to refine remote access technology to fix network problems quickly while eliminating the expense and lost time associated with on-site service calls.
Even if your Broomfield organization has a local independent support technician or employs a full time organization that know how to handle day-to-day computer issues, Progentís Microsoft and Cisco certified consultants can offer a convenient and transparent virtual extension of your on-site resources in cases when your regular service personnel either don't have the time or the expertise to solve unexpected network crises or especially challenging integration projects.
Advantages of Progent's Network Help for Offices in Broomfield Colorado
Progent's remote support services allow your Broomfield business to have the benefits of on-call, enterprise-class IT support without the expense of managing an in-house IT organization. Your information system will acquire greater business worth by being more reliable, productive, and protected. Benefits to your business include:
- Seamless virtual expansion of your local IT resources
For most businesses in Broomfield Colorado, local network support resources, whether consisting of freelance consultants or an internal IT staff, can deal with the majority of network issues. On the other hand, IT crises can strike when your regular resources are too busy or unavailable, and some trouble may involve technology that is unfamiliar to your local service technicians. In these situations, Progent's on-call service experts give you a convenient, quick, and economical solution to augment your regular resources and to convey useful knowledge to increase your capability to resolve downstream problems in-house.
- Reduced Dependence on Freelance Service Providers
For IT support, smaller companies often depend on independent freelance consultants. Although freelance consultants carry smaller overhead than big support firms and can often charge lower rates, they are sometimes overbooked, making it impossible to respond quickly to urgent situations. If a freelance service provider is busy with another client, ill, on vacation, or in training, the lack of backup personnel may require your company to go without help during an IT crisis. As your business grows, network downtime and problems with vital applications are more costly. The budget you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent provides a reliable source of reserve support expertise to insure your network stays up and running.
- Create a Scalable Basis for Smooth Growth
Businesses typically start with an information architecture created on a modest budget. Lacking a proper framework, band-aid fixes can get piled on top of an unstable foundation. When a company grows, stability and expandability problems can impede the productivity of the organization. Such badly built environments need careful analysis, intelligent strategic planning, and extensive technical knowledge to evolve to a system architecture able to provide the stable foundation to handle critical business requirements and ease downstream expansion.
- Work with Solution Providers Rather Than Product Vendors
Smaller offices need advice and technical education to navigate through an ever more complicated array of technology alternatives capable of accelerating business growth and improving efficiency. Businesses do not need a network engineer who is attempting to sell a specific vendor's products. Network support and product selling can result in a scenario where the proposed
solution is built around a predetermined product rather than the genuine requirements of a client. Progent avoids these dilemmas by offering only services rather than products. This enables Progent to align IT consulting with the real interests of clients.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of IT background, refined support software, and familiarity with enterprise networking allow businesses to avoid the pitfalls of exclusive reliance on smaller service firms, individual freelance service providers, or limited in-house resources.
Progent adds value by providing:
How Does My Business Begin Receiving Remote Computer Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier consultants average more than ten years of real-world industry experience, at the front lines of network service, performing a broad range of IT projects for a large mix of customers. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support staff. This guarantees that you get not just world-class technical capability, but also a support engineer with field-tested approaches for using computer knowledge to repair actual network problems quickly.
- Value Pricing
Progent's pricing model is to bill for online support and on-premises help by the minute. As a result, you are billed just for received services. Progent does not demand a higher rate for after-hours or emergency service, and inside California or in regions where Progent provides on-premises service, Progent does not bill for travel except for emergency support where on-site time is less than four hours. Also, Progent imposes no minimum charge and asks no retainer for services delivered during normal working hours. Many support firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with big bills for fast fixes so you will not be forced to allow simple problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to handle technical issues that are within their scope, Progent can concentrate on delivering high-value services where Progent faces few competitors. Businesses who work with trusted freelance consultants or who maintain internal IT personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more robust, protected, and productive.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting companies to offer 24x7 network monitoring services powered by MS System Center Operations Manager. MS Operations Manager causes your network support to be proactive instead of reactive. By uncovering potential problems before they cause lost productivity, system monitoring can keep your IT network from stressful and costly availability disruptions.
To get started with Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.