Fast and Affordable Remote Help for Broomfield Computer Networks
For businesses located in Broomfield or anywhere in Colorado, Progent provides remote support for networks based on Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier engineers have delivered online support to businesses in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to handle challenging networking issues, as well as the services of CISA and CISSP-accredited security experts to handle high-level security architecture and diagnostic jobs.
Progent's remote support engineers provide excellent leverage due to the fact that they have the practical background and are equipped with the advanced tools required to solve most network issues rapidly. This reduces immediate costs since service calls use up fewer billable minutes. Remote support also avoids the cost of sending an engineer to your site. Your organization benefits additionally in incidental expenses by reducing or avoiding network outages and related losses resulting from business disruption, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's advanced online consulting experience is especially valuable for businesses that rely on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an option.
Progent's billing policy for remote support is designed to leverage your network support dollar. Progent charges on a per-minute basis for phone consulting, so you pay exclusively for the services that you actually get. In contrast to many online support companies, Progent imposes no startup charge or minimum job duration. Progent's per-minute granularity and simple policy for pricing eliminate situations where speedy. minor repairs somehow end up as large invoices. Progent's skill at disposing of technical issues quickly means your business spends less money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined an array of customized tools and field-proven methodologies which ensure the highest level of efficiency for remote help and repair for computer networks of all sizes. Progent offers protected VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the experts of Progent's online support team to link to your company's computer system without compromising corporate security.
Progent's proven technical support reporting system stores comprehensive histories of all support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the records of support rendered to each Progent client by every Progent consultant. This archive of issues and solutions is stored as a quickly accessible internal database that enables Progent's remote support professionals to share their experiences with the whole team to ensure that the effectiveness of Progent's technical support improves over time. Progent's advanced certifications and working relationships with major industry leaders including Cisco and Microsoft open up additional vast support knowledge bases and permit fast response from manufacturers' internal engineering staff with the result that Progent's online consulting specialists can find optimal resolutions in the least time.
Remote support available from Progent to businesses in Broomfield and throughout the state of Colorado include:
Certified Microsoft Windows Expertise
Progent's Microsoft-premier remote service experts offer network problem solving and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can help your company with a wide variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2016 Server migration, Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint 2013 design, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Skype for Business migration support, Lync Server 2013 management, and Microsoft Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2017 consulting,
SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of cost-effective PC desktop consulting and support services to help you company to deploy, configure, troubleshoot, and administer desktop PCs and notebooks powered by Windows. Progent's desktop consulting services include providing Microsoft Windows 10 migration help as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to streamline the administration of your desktops and web-facing mobile devices.
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top recognition for networking professionals, and indicates a consultant's network technology knowledge at the expert level. CCIEs know how to handle the most difficult challenges encountered in network infrastructure planning, deployment, management, compliance, and repair. Cisco qualified CCIEs can cooperate closely with Cisco's in-house engineers in isolating anomalies with IOS Software network administration tools and coming up with workarounds or locating program patches. Cisco CCIEs offer exceptional cost-effectiveness because their deep expertise allows them to resolve problems quickly. In many instances, less experienced service providers can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco-qualified CCIE engineers can communicate with your environment by means of the latest on-line support technology to provide fast, safe, and affordable analysis and remediation.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in the Denver Metro Area
Progent's CCIEs can provide expertise in all of Cisco's industry-leading family of infrastructure appliances by offering consulting services that include:
CISM and CISSP Premier Network Security Specialists
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants can provide a variety of system protection solutions that can improve the safety of your Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or assist your company to recover rapidly after a serious breach. Security support services available from Progent include: comprehensive information security audits utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; quick recovery from malicious assaults; configuring firewalls; establishing secure techniques for off-site and mobile communication; guarding your email infrastructure against viruses, spam and DHA attacks; and initiating 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers advanced online consulting services to help companies of any size integrate their information networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can help you to plan and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that utilize on-premises IT assets as well as public cloud services. To assist you to incorporate cloud services with networks, Progent can provide a variety of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience delivering high-level consulting services online, and Progent can help you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a repeatable process for restoring applications and services rapidly after a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. SRM also allows non-disruptive testing for site recovery, updates and patches and can generate audit reports to verify complete service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, configure, test and manage a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud environments that deliver maximum uptime, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high degree of automation independent of the hardware used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists offer remote support services to address a wide array of information technologies such as network infrastructure, messaging systems, network and operational security, plus UNIX and Microsoft Windows integration. For server economization and easy management in networks that combine Linux and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also assist with migration from legacy systems to Windows or Linux-based solutions. Progent's group-oriented approach to resolving technical issues promotes quick escalation, if necessary, to consultants with appropriate expertise to tackle challenging situations. This accelerates repair of urgent problems, minimizes lost productivity, and cuts service costs.
Important Linux variants for which Progent offers expert support include:
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of affordable, fixed-price managed services intended to enable small and medium-size organizations to utilize the same cutting-edge IT solutions deployed by some of the world's leading corporations. Progent's ProSight suite of outsourced network management services addresses all key aspects of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior analysis tools to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely escape legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to automate the entire malware attack lifecycle including blocking, detection, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that meets your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate attention. Progent can also assist you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup processes and allows fast recovery of vital files, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security companies to deliver centralized management and world-class security for your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to external attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, monitor, enhance and debug their networking appliances like routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, finding appliances that require critical updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management staff and your assigned Progent consultant so that any looming issues can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hardware solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an objective assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, improved compliance with government and industry security requirements, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The interview is designed to help assess your organization's ability either to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your existing security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective AV and backup environment that meets your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract information technology programs. Billing charges for ongoing consulting projects are set according to the level of expertise of the engineers involved. Progent's background in these important fields of computer technology enables customers to complete major projects within budget and on time. Progent's special online consulting services include:
How Your Broomfield Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Support
Progent's Call Center programs for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center consulting. Progent's Help Desk outsourcing support services are ideal for businesses who don't have the budget to support an in-house Help Desk but who need quick response from a reliable Call Center with proficient telephone assistance plus the technical depth to escalate complex problems to advanced consultants.
Progentís Virtual Help Desk Call Center is intended for larger businesses and operates as a transparent reinforcement of your existing Call Center staff. Progent's Virtual Help Desk Call Center can operate as a an escalation alternative for complex technical issues, or be ready in hectic circumstances when your ordinary service providers are overwhelmed.
Progent's Call Center staff of seasoned network consultants provides your computer users in Broomfield or anywhere in the state of Colorado immediate access to an effective technical support resource with years of experience delivering phone help and remote diagnostics for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk Call Center the reputation as a key contributor to company efficiency, and Progent's goal is to resolve rather than simply track technical issues.
- Business Applications Support: Training, Custom Programming, and Integration
Progent's Applications Experts Team can supply online advanced consulting support and education in key application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and education for familiar Microsoft business applications including Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. For more about Progent's consulting, custom development, and education services, see Progent's Business Application Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent can deliver companies in Broomfield, or anywhere in the state of Colorado, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can configure Operations Manager to accommodate your business so that your computer support is proactive rather than reactive. By anticipating possible issues before they result in full-scale emergencies, system monitoring can avoid inconvenient and expensive service failures. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft environments, or environments that incorporate multiple platforms.
To get in touch with Progent about emergency remote support with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or see Contact Progent.
For businesses and startups in Broomfield or throughout the state of Colorado, Progent's online computer support specialists are ready to provide professional and economical IT support the instant your business requires it. Long experience providing online tech support has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to fine tune online connectivity technology to solve IT problems rapidly while eliminating the expense and lost time that comes with on-site service visits.
Even if your Broomfield company relies on a regular freelance consultant or maintains an in-house organization that can handle the majority of network problems, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and seamless virtual extension of your local resources in cases when your regular IT support personnel either don't have the time or the experience to solve unexpected system crises or especially tough integration projects.
Advantages of Progent's Network Help for Organizations in Broomfield
Progent's online technical help services enable your Broomfield company to realize the benefits of immediate, enterprise-grade IT support without the cost of maintaining a full-time IT organization. Your network will derive greater strategic value by being increasingly available, productive, and secure. Benefits to your business include:
- Convenient virtual extension of your local IT resources
With most organizations in Broomfield and throughout Colorado, nearby computer support resources, whether represented by outside consultants or an internal maintenance staff, can solve the majority of technical issues. However, major troubles sometimes occur when your regular resources are overstretched or unavailable, and some problems may stem from IT products that is unfamiliar to your local support people. In these instances, Progent's online service specialists offer an easy, quick, and affordable way to augment your regular help and to convey valuable information to improve your capability to handle downstream issues locally.
- Less Dependence on Freelance Consultants
For network maintenance, smaller organizations often rely on independent freelance consultants. While independent service people carry less overhead than big consulting firms and can afford to charge lower rates, they are sometimes overbooked, making it difficult to respond rapidly to urgent situations. If a freelance service provider is busy with another client, sick, on vacation, or in training, the absence of reserve personnel may force your company to go without help during an emergency. As your business expands, network downtime and problems with critical software become more costly. The budget you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a dependable source of backup service experts to insure your IT system remains available.
- Create a Solid Foundation for Smooth Growth
Companies often start with an IT architecture implemented on a shoestring budget. Without a proper infrastructure, band-aid fixes can get thrown on top of a shaky foundation. When a network grows, reliability and expandability problems can hinder the success of the business. Such poorly built systems need careful analysis, smart long-term planning, and extensive IT expertise to upgrade to a system architecture able to offer the stable foundation to meet current business demands and facilitate future expansion.
- Interact with Problem Solvers Rather Than Technology Vendors
Smaller organizations require guidance and technical training to negotiate an ever more complex maze of product options capable of accelerating business growth and improving efficiency. These companies do not need a computer engineer who is attempting to sell a certain vendor's technology. IT support and product selling can lead to a situation where the recommended
solution is designed around a profitable product instead of the genuine needs of a business. Progent eliminates these dilemmas by selling just services instead of products. This enables Progent to match IT consulting with the best interests of customers.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of IT experience, fine tuned remote support software, and understanding of enterprise networking enable offices to escape the limitations associated with exclusive reliance on smaller service firms, individual freelance service providers, or limited in-house resources.
Progent adds value by providing:
How Does Our Company Begin Receiving Online Network Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world professional background, in the trenches of network support, performing a wide range of IT tasks for an extensive array of businesses. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting staff. This guarantees that you get not just world-class technical skills, but also a support engineer with field-tested methods for applying technical knowledge to repair real-world network problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for remote support and on-premises help by the minute. As a result, you owe only for received support. Progent does not demand a higher rate for after-hours or emergency service, and within California or in regions where Progent offers in-person support, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no minimum charge and asks no retainer for support services provided during normal working hours. Many support firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast repairs so you will not be forced to allow simple problems to stay unaddressed.
- Full Records of IT Services
Progent has created a sophisticated support reporting system that records and formats complete documentation for all delivered services. Unlike many freelance consultants or local service organizations who provide scant documentation or details of tasks done, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the service reports transmitted by every staff member to every customer. The discipline of documenting and archiving support activity allows more effective service and avoids a slew of common problems such as when a service client is effectively held captive to a consultant who wonít release vital service information.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the only IT service companies to offer round-the-clock network tracking services powered by MS Operations Manager. Microsoft Operations Manager causes your computer support to be proactive instead of reactive. By uncovering potential problems before they cause downtime, system monitoring can keep your IT network from painful and costly availability losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.