Immediate Remote Technical Support for Broomfield Colorado Computer Systems
For businesses located in Broomfield Colorado, Progent provides remote help for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided online troubleshooting to businesses in all 50 states in the United States. (See recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE network specialists to solve challenging infrastructure problems, plus the assistance of CISSP-certified cybersecurity consultants to handle high-level security design and troubleshooting issues.
Progent's remote technical support experts offer exceptional value because they possess the practical background and have access to the advanced technology necessary to resolve most information system problems quickly. Efficient support lowers immediate expenses since solutions use up minimal chargeable minutes. Remote help also avoids the cost of dispatching a consultant to your location. Your organization benefits even more with indirect expenses by minimizing or avoiding network outages and related costs due to business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's extensive remote consulting know-how is particularly important for organizations that rely on public clouds for vital infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an option.
Progent's pricing policy for remote support is structured to leverage your network support dollar. Progent bills by the minute for telephone-based assistance, so you are billed only for the services that you receive. In contrast to many remote support companies, Progent asks for no service activation fee or minimum fees. Progent's one-minute billing unit and clean model for billing eliminate scenarios where speedy. minor fixes manage to end up as large tabs. Progent's skill at disposing of problems quickly means your business saves cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an array of customized tools and field-proven processes that allow the maximum degree of efficiency for remote help and repair for IT systems of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the consultants of Progent's online support team to link to your network remotely without compromising corporate security.
Progent's advanced service reporting system stores thorough histories describing all service that Progent's clients have received. Progent's staff consultants have access to the specifics of assistance rendered to each Progent customer by every Progent engineer. This history of problems and fixes is organized as an easily exploitable proprietary database that allows Progent's online technical experts to share their experiences with the whole team to make sure that the quality of Progent's support grows over time. Progent's extensive list of accreditations and close relationships with major industry leaders including Cisco and Microsoft make available other extensive support databases and allow quick access to vendors' in-house support staff with the result that Progent's remote consulting specialists can come up with optimal solutions in the least time.
Remote technical services offered by Progent to businesses in Broomfield Colorado include:
Authorized Windows Support
Progent's Microsoft-certified remote support professionals can provide network repair and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can assist you with a wide range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 integration,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 configuration,
Exchange Server 2010 management,
SharePoint 2019 planning and configuration, SharePoint 2016 migration support, Microsoft Teams consulting, Microsoft Skype for Business migration support, Microsoft Lync Server management, and Microsoft Office Communications Server 2007 upgrade,
Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Microsoft Office Access Programming,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide array of cost-effective PC desktop consulting and support services to help your company to deploy, configure, repair, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's desktop support services cover areas such as offering Windows 10 upgrade support services as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to streamline the administration of your desktops and web-facing tablets and smartphones.
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top recognition for network infrastructure engineers, and certifies an individual's networking skills at the expert level. Cisco-qualified CCIEs know how to handle even the most stubborn challenges associated with network planning, installation, maintenance, compliance, and problem solving. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house engineers in analyzing anomalies with IOS Software network administration utilities and coming up with workarounds or locating software patches. Cisco CCIEs provide exceptional value since their broad expertise allows them to find solutions for problems rapidly. In many instances, less seasoned consultants can wrestle for many hours or even days with identical problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can communicate with your computer system via the latest on-line troubleshooting technology in order to provide fast, secure, and economical analysis and repair.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's CCIEs can provide help for the complete line of Cisco's market leading family of networking appliances by offering services such as:
CISSP, ISSAP, and CISM Premier System Security Consultants
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants offer a variety of security services to bolster the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against assaults or assist you to clean up quickly after a serious penetration. Security solutions available from Progent include: in depth network security assessment using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; rapid cleanup after virus and worm assaults; installing firewalls; building secure architectures for remote and mobile access; securing your email infrastructure against viruses, spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers expert online support to help companies of all sizes integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to design and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that seamlessly combine local resources as well as cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration consulting. Progent has more than 20 years of experience providing high-level consulting expertise online, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and test a consistent runbook for restoring applications and services rapidly after a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. SRM also allows non-intrusive testing for site recovery, updates and patches and can generate reports to confirm full service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, deploy, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud solutions that provide high uptime, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to plan and deploy a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high level of automation regardless of the physical components making up the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer online consulting services to address a wide spectrum of computer technologies such as network infrastructure, messaging systems, network and process security, plus UNIX and Windows coexistence. For server consolidation and simplified administration in networks that combine Linux-based systems and Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also help with transitioning from legacy applications to MS Windows or Linux-based environments. Progent's team-based methodology for solving network problems promotes quick escalation, if necessary, to consultants with task-relevant experience to tackle complex situations. This accelerates solutions of critical problems, minimizes network downtime, and cuts service expense.
Major Linux variants for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, flat-rate managed services designed to enable small and mid-size businesses to benefit from the same cutting-edge technology used by many of the industry's top enterprises. Progent's ProSight series of IT management outsourcing services addresses all key facets of information technology including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based machine learning tools to defend endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which easily escape traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to automate the entire threat progression including protection, detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you prove compliance with government and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate attention. Progent's consultants can also help your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital data, apps and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FINRA, and PCI and, whenever needed, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security companies to provide centralized management and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of inspection for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map out, monitor, enhance and debug their networking appliances such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that require important updates, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT staff and your Progent engineering consultant so all potential issues can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with data security requirements, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The interview is designed to evaluate your company's ability to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective security and backup system that meets your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent offers the services of world-class remote consulting experts for special IT programs. Progent's rates for ongoing development or consulting tasks are determined according to the qualifications of the engineers involved. Progent's experience with these important areas of computer technology allows clients to execute critical initiatives within budget and on time. Progent's project-based online consulting services include:
How Your Broomfield Company Can Contact Progent's Online Service Professionals
Help Desk Call Center Support
Progent's Call Center service offerings for businesses with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, co-managed Helpdesk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a significant discount off Progent's normal desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve complex issues.
Progent's Help Desk Call Center consulting expertise can guide you in creating an efficient new Help Desk Call Center or enhancing your existing one, evaluating or customizing Call Center software to meet the unique demands of your company, or providing temporary online staff to supplement your in-house Help Desk group to handle demanding events like software migrations, major updates, or rolling out brand new applications.
Progent's Help Desk team of veteran network consultants provides your clients in Broomfield Colorado quick communication with a reliable network service group with years of experience offering phone help and remote repair service for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk Call Center perception as a major contributor to business performance, and Progent's intent is to fix instead of just annotate IT issues.
- Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Experts staff offers online and in-depth engineering support and training in specific business application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver expertise, custom programming, and education for Microsoft applications including Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To learn more about Progent's expertise, programming, and education services, go to Progent's Business Application Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous environments that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from a previous release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent offers organizations in Broomfield Colorado online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM for your business so that your IT support is proactive and automated. By anticipating looming issues before they cause network outages, remote monitoring can minimize inconvenient and expensive network crises. Progent can also deploy system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or environments based on a combination of OS platforms.
To get in touch with Progent about urgent phone-based assistance with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.
For offices and startups in Broomfield Colorado, Progent's online network support engineers are ready to deliver professional and cost-effective IT support the instant your business needs it. Long experience delivering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to refine online connectivity technology to fix network problems rapidly while eliminating the expense and lost time associated with in-person service calls.
Even if your Broomfield business relies on a local independent consultant or maintains an in-house organization that can handle common computer issues, Progentís Microsoft and Cisco certified engineers can offer a convenient and seamless virtual extension of your local resources in cases when your regular IT support personnel either don't have the availability or the knowledge to handle unexpected network emergencies or particularly complicated integration problems.
Details of Progent's Remote Network Services for Broomfield Colorado
Progent's phone help, Internet-based troubleshooting, network security expertise, and network administration services offer offices in Broomfield Colorado the greatest leverage for your IT budget. Whether you require occasional phone help and remote troubleshooting or ongoing Help Desk support and network administration, Progent's professionals can deliver your company enterprise-level network support while allowing you to eliminate the cost and hassle of carrying a full-service internal IT staff. Key features of Progent's online help services include:
- Immediate Telephone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can provide immediate and affordable expertise to businesses in Broomfield Colorado and is also ideal for networks in geographic regions that lack consultants with proven experience supporting Microsoft's current line of server technologies. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has the advantage of a broad range of Microsoft support utilities, technical information, and continuing training.
- By the Minute Billing to Reduce Expenses
Progent offers online support on a per-minute basis, so you pay only for the services you receive. Progent asks for no minimum charge for phone help and requires no monthly retainer for support services provided during regular working hours. This protects you from paying big bills for simple fixes.
- Availability of Cisco Certified Network Architecture Experts
Progent's certified experts for Cisco can provide help from authorized specialists who have skill in designing, implementing, and managing networking solutions powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create fast, high-availability, and secure connectivity for fixed and mobile networking.
- Application Specialists Consulting
Progent's basic support offerings consist of system integration, Microsoft Exchange Server consulting, network security design, and Help Desk sharing services. Progent's Experts Team can provide world-class consulting support for critical business applications. Support offered by the Application Experts Team includes:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project and Project Online Training
Microsoft Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Support
BI Reporting Development and Troubleshooting
Power BI Integration Consulting
UNIX, Linux and Solaris Support
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Application Development, and SQL Server 2014 Application Programming and Troubleshooting
Oracle Management and Software Programming
MySQL Database Administration and Application Programming
Apple Mac Help
Amazon Marketplace Web Service Software Design and Programming
By providing a full service one-stop resource for network generalists and specialists, Progent can tailor timely, inexpensive, and comprehensive information technology solutions that fit the unique requirements of your company.
- Advanced Online Access Tools
Secure online access permits Progent's service experts to observe precisely what your users see. This makes it easier to produce quick solutions to problems that could otherwise demand an expensive onsite service call. State-of-the-art online access tools and expert engineers combine to enable Progent to resolve most IT problems rapidly and economically. Progent is a pioneer in offsite support and automated system tracking.
- Support for Mainstream VPN Gateways
Progent can provide safe VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online connectivity enables the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- 24-hour Service for High Network Uptime
For businesses with mission-critical applications, Progent can provide optional 24x7 remote support services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager 2007, this offering can help ensure high system uptime.
- Help Desk Services
Progent's Help Desk Call Center programs are intended especially for budget-conscious companies whose clients need immediate access to a Help Desk service with expert phone support and full escalation ability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's head count, breadth of technical experience, refined support software, and familiarity with enterprise networking enable businesses to avoid the pitfalls associated with excessive reliance on smaller consulting firms, independent freelance service providers, or over-stretched in-house resources.
Progent adds value by providing:
How Does My Business Begin Receiving Online Technical Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified experts average longer than a decade of hands-on industry experience, at the forefront of IT support, performing a broad range of technical projects for an extensive mix of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its support staff. This guarantees that you get not just expert IT skills, but also a support engineer with field-tested approaches for using technical knowledge to repair actual network problems rapidly.
- Value Pricing
Progent's pricing model is to bill for online service and in-person help by the minute. As a result, you owe exclusively for received support. Progent does not demand a higher rate for after-hours or priority service, and inside California or in regions where Progent provides in-person service, Progent does not charge for travel except for urgent support where on-site time is less than four hours. Also, Progent applies no initialization charge and requires no retainer for support services delivered during regular working hours. Many support firms impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for fast repairs so you won't be forced to allow minor problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to deal with technical issues that are within their comfort zone, Progent is able to focus on delivering hard-to-find skills where Progent faces little competition. Businesses who work with trusted freelance consultants or who employ in-house support staffs benefit when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more reliable, protected, and efficient.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the only support companies to provide round-the-clock network monitoring services powered by MS Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive rather than reactive. By uncovering potential issues before they result in lost productivity, system monitoring can save your IT network from painful and expensive service disruptions.
To get started with Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.