Immediate Online Support for Broomfield Colorado IT Networks
For companies located in Broomfield Colorado, Progent provides online support for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided online troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to help with complex networking issues, plus the services of CISSP-certified security experts to help with advanced security architecture and diagnostic jobs.
Progent's online support engineers provide exceptional leverage due to the fact that they possess the practical background and are equipped with the advanced technology necessary to resolve the majority of network problems rapidly. Efficient support reduces direct expenses since solutions require fewer chargeable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your site. Your company benefits even more with incidental expenses by minimizing or eliminating system outages and related costs due to business disruption, upset clients, unproductive employees, and de-focused executives. Progent's extensive remote technical support know-how is particularly helpful for organizations that depend on public clouds for critical infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an alternative.
Progent's pricing policy for remote help is designed to leverage your network support dollar. Progent charges by the minute for telephone-based consulting, so you are billed only for the services that you actually get. Unlike many online support companies, Progent asks for no initialization fee or minimum fees. Progent's one-minute granularity and simple model for billing eliminate scenarios where quick repairs manage to end up as substantial invoices. Progent's skill at handling problems quickly means your business spends less money.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined an array of optimized technologies and field-proven processes that promote the maximum degree of effectiveness for remote help and troubleshooting for IT networks of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the experts of Progent's remote service group to access your system remotely without compromising corporate security.
Progent's advanced service database system includes thorough records of all support that Progent's clients have received. Progent's team engineers have access to the details of support provided to every Progent client by every consultant. This archive of trouble tickets and repairs is organized as a readily retrievable support database that enables Progent's remote support engineers to share their experiences company-wide to ensure that the efficiency of Progent's support improves over time. Progent's extensive list of accreditations and close relationships with major vendors such as Cisco and Microsoft make available other extensive technical databases and allow priority response from manufacturers' in-house support staff so Progent's remote consulting specialists can come up with optimal resolutions promptly.
Online technical support services provided by Progent to businesses in Broomfield Colorado include:
Certified MS Windows Expertise
Progent's Microsoft-certified remote service professionals can provide computer troubleshooting and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can help you with a broad range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2019 deployment,
MS Exchange Server 2016 migration, Exchange Server 2013 integration,
Exchange 2010 management,
SharePoint 2019 design and integration, SharePoint 2016 migration and hybrid deployment consulting, Skype for Business migration consulting, Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad array of cost-effective PC desktop support services to assist your company to install, configure, troubleshoot, and manage desktop PCs and laptops based on Windows. Progent's PC desktop support services cover areas such as providing Windows 10 migration support services plus System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to streamline the management of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco CCIE certification is the top accreditation for network infrastructure professionals, and indicates a person's networking skills at the master level. Cisco-qualified CCIEs know how to handle the most stubborn issues encountered in network planning, integration, administration, protection, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in analyzing problems with Cisco IOS Software network administration tools and coming up with alternate approaches or locating software updates. CCIEs provide excellent value because their deep expertise allows them to find solutions for problems quickly. In typical cases, less seasoned consultants can wrestle for hours or days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE engineers can connect to your network using state-of-the-art on-line support technology in order to provide efficient, secure, and economical diagnosis and repair.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's CCIEs offer expertise in all of Cisco's popular family of networking products by offering consulting services that include:
CISM and CISSP Premier System Security Experts
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts can provide a range of system protection services that can improve the safety of your Windows, Apple macOS and OS X, or Linux network against assaults or assist your company to recover quickly following a serious breach. Security solutions available from Progent cover in depth network security assessment utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; rapid recuperation from malicious attacks; configuring firewalls; building secure techniques for remote and mobile connectivity; protecting your email infrastructure from spam and DHA attacks; and instituting 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online consulting support to help businesses of any size integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer hybrid environments that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid network models that utilize on-premises resources as well as public clouds. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration consulting. Progent has over 20 years of background providing advanced consulting expertise online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a consistent runbook for recovering applications and services rapidly after an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and non-intrusive site migration, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, updates and patches and can produce reports to verify full service restoration, validate Service Level Agreements and prove compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, configure, test and manage a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud solutions that deliver high uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high degree of automation independent of the hardware making up the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide online support services to cover a broad spectrum of computer technologies such as system architecture, email solutions, network and operational security, plus UNIX and Microsoft Windows integration. For server consolidation and easy management in environments that combine Linux and Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also help with migration from legacy applications to Windows or Linux-powered solutions. Progent's group-based approach to resolving technical problems enables quick escalation, if necessary, to consultants with task-relevant experience to tackle challenging situations. This expedites solutions of urgent problems, reduces network downtime, and cuts support costs.
Important Linux versions for which Progent can provide expertise include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, flat-rate services intended to enable small and medium-size businesses to utilize the same advanced technology deployed by some of the world's leading corporations. Progent's ProSight series of network monitoring and management services covers all key aspects of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis technology to guard endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily get by traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a single platform to manage the entire malware attack progression including protection, detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also help you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical data, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can deliver world-class support to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can help you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security companies to deliver centralized control and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, track, optimize and troubleshoot their networking hardware like routers and switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept current, captures and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating devices that need important updates, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so that any potential problems can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an objective assessment of the overall health of their information system. Based on some of the top remote monitoring and management tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with data security regulations, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's preparedness to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup/recovery environment that aligns with your business needs. For details, visit The ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent can provide the services of world-class remote consulting experts for contract IT projects. Progent's rates for ongoing consulting tasks are set based on the level of expertise of the consultants assigned. Progent's background in these special areas of computer technology allows customers to complete critical initiatives within budget and on schedule. Progent's special remote consulting solutions include:
How Your Broomfield Company Can Contact Progent's Online Support Experts
Help Desk Services
Progent's Help Desk programs for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Helpdesk support services, and Help Desk consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that manages all aspects of online Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount off Progent's regular desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle complex issues.
Progentís Help Desk sharing services allow your IT organization to split the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution based on the top PSA platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk team of seasoned network experts offers your clients in Broomfield Colorado instant contact with a reliable technical support group with extensive background providing telephone-based consulting and remote troubleshooting for computer environments powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk recognition as a solid driver of business success, and Progent's intent is to solve rather than merely track IT problems.
- Business Applications Services: Training, Programming, and Integration
Progent's Applications Consulting staff offers online professional engineering support and education in key application areas including Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also offers consulting expertise, customization, and training for Microsoft applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information on Progent's consulting, custom programming, and training services, visit Progent's Applications Experts Team.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Broomfield Colorado remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to fit your business so your network support is proactive rather than reactive. By spotting emerging problems before they result in downtime, system monitoring can avoid disruptive and expensive information system breakdowns. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or networks powered by a variety of OS platforms.
To get in touch with Progent about urgent remote help with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.
For businesses and new ventures in Broomfield Colorado, Progent's online network support engineers can provide expert and cost-effective IT support the instant your company has to have it. More than 15 years of providing remote tech support has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to fine tune remote access technology to repair IT problems quickly while avoiding the cost and lost time associated with on-site support visits.
Even if your Broomfield office relies on a regular freelance support technician or maintains a full time organization that know how to handle ordinary network problems, Progentís Microsoft and Cisco certified engineers can provide a convenient and transparent remote expansion of your on-site resources for situations when your usual service personnel either lack the availability or the knowledge to solve unexpected network crises or especially complicated integration projects.
Advantages of Progent's Network Help for Businesses in Broomfield Colorado
Progent's remote network troubleshooting services allow your Broomfield company to have the advantages of on-call, enterprise-level network support without the expense of maintaining a full-time IT organization. Your network will derive greater strategic worth by becoming increasingly available, efficient, and protected. Benefits to your company include:
- Seamless virtual extension of your on-site support resources
With most businesses in Broomfield Colorado, nearby computer service resources, whether represented by independent consultants or a full-time IT staff, can handle the majority of technical issues. However, IT crises sometimes strike when local support personnel are too busy or absent, and some problems may involve IT products that is unfamiliar to your usual support personnel. In these cases, Progent's on-call service experts offer a convenient, fast, and economical way to supplement your regular resources and to transfer useful knowledge to improve your capability to resolve downstream issues locally.
- Less Reliance on Individual Service Providers
For network maintenance, smaller offices often depend on independent freelance service providers. Although independent consultants have less internal costs than larger support organizations and can often charge lower rates, they are occasionally stretched too thin, making it hard to respond quickly to urgent situations. If a freelance consultant is occupied with another client, sick, on vacation, or in training, the lack of fallback personnel may force your business to wait for assistance during an emergency. As your business grows, network unavailability and trouble with vital applications are more costly. The money you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent provides a dependable source of reserve support experts to make sure your IT system is always up and running.
- Build a Scalable Basis for Smooth Growth
Organizations often start with an IT architecture created on a modest budget. Lacking a robust framework, slap-dash fixes often get thrown onto an unstable foundation. As a network grows, stability and expandability issues can hinder the success of the organization. Such poorly designed systems need careful assessment, smart long-term planning, and extensive technical knowledge to evolve to a system infrastructure able to deliver the stable foundation to handle vital business demands and facilitate future growth.
- Interact with Problem Solvers Rather Than Product Sellers
Smaller companies need advice and technical education to navigate through an increasingly complex maze of technology alternatives capable of promoting business success and improving productivity. Businesses do not need a network engineer who is attempting to earn a commission on a certain vendor's products. Network consulting and product selling can lead to a situation where the recommended
solution is designed around a profitable technology rather than the genuine requirements of a business. Progent avoids these conflicts of interest by offering just services rather than products. This enables Progent to align technical expertise with the real needs of clients.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of technical expertise, fine tuned support tools, and understanding of enterprise networking allow offices to escape the limitations of exclusive dependence on smaller consulting firms, independent freelance consultants, or limited internal resources.
Progent stands out by providing:
How Does My Business Begin Getting Remote Technical Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier experts average more than ten years of real-world industry experience, in the trenches of network support, performing a broad range of technical projects for a large array of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into shared best practices standards that Progent teaches its support personnel. This ensures that you get not just expert technical skills, but also a consultant with field-tested methods for applying computer knowledge to solve actual IT problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-premises help per minute. As a result, you pay only for received support. Progent does not impose a higher rate for after-hours or urgent service, and within California or in regions where Progent offers on-premises support, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no service activation charge and asks no retainer for services delivered during regular working hours. Many support firms impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with big invoices for quick repairs so you will not be forced to permit minor problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to handle problems that are within their comfort zone, Progent can concentrate on delivering high-value services where Progent has few competitors. Businesses who utilize trusted independent service providers or who employ internal support personnel benefit when Progent transfers information about new technology and tested methodologies to make their IT environments more reliable, protected, and productive.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the few support companies to offer 24x7 remote tracking services based on MS Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By uncovering potential problems before they result in downtime, system monitoring can save your IT network from stressful and expensive availability disruptions.
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.