Fast Remote Help for Broomfield Colorado IT Networks
For businesses located in Broomfield Colorado, Progent provides online technical support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered online troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to handle challenging infrastructure issues, as well as the assistance of CISSP-qualified cybersecurity experts to handle advanced security design and diagnostic jobs.
Progent's online support engineers offer exceptional value because they possess the practical experience and have access to the sophisticated technology necessary to resolve most information system problems quickly. This lowers immediate costs since solutions use up fewer chargeable minutes. Remote help also avoids the expense of dispatching an engineer to your location. Your company saves additionally in indirect expenses by reducing or eliminating network downtime and related losses resulting from business disruption, upset customers and vendors, unproductive workers, and de-focused management. Progent's advanced online consulting experience is particularly important for businesses that depend on public clouds for critical infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be useful.
Progent's billing policy for remote support is structured to leverage your network support investment. Progent charges on a per-minute basis for phone consulting, so you are invoiced just for the services that you actually get. Unlike many remote service organizations, Progent imposes no service activation surcharge or minimum fees. Progent's one-minute granularity and clean model for pricing prevent scenarios where quick repairs manage to turn into big tabs. Progent's penchant for disposing of technical issues efficiently means your business spends less money.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an array of customized technologies and proven methodologies that allow the maximum level of efficiency for remote consulting and troubleshooting for computer systems of any size. Progent offers protected VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the experts of Progent's Technical Response Center to access your environment without compromising network security.
Progent's advanced technical support reporting application maintains comprehensive records describing all service that Progent's clients have been provided. Progent's authorized service personnel have access to the history of support rendered to each Progent customer by every engineer. This database of anomalies and responses is stored as an easily retrievable internal knowledge base that allows Progent's remote support experts to share their knowledge company-wide to make sure that the effectiveness of Progent's support services improves daily. Progent's extensive list of certifications and close relationships with important vendors including Cisco and Microsoft make available additional extensive technical databases and permit quick access to vendors' in-house support staff so Progent's online service experts are able to arrive at the best resolutions promptly.
Online services available from Progent to companies in Broomfield Colorado include:
Authorized MS Windows Experts
Progent's Microsoft-premier online support engineers can provide computer system problem solving and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can help your company with a wide range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 integration,
MS Exchange Server 2016 migration, Exchange 2013 consulting,
Exchange 2010 management,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Teams integration, Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad array of cost-effective PC desktop support services to help your business to install, integrate, repair, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop support services include offering Microsoft Windows 10 migration assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to centralize the administration of your desktops and web-facing tablets and smartphones.
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier recognition for network infrastructure professionals, and indicates a person's networking skills at the master level. Cisco CCIEs can handle even the most complex challenges associated with network infrastructure design, deployment, management, security, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco's in-house support staff in isolating anomalies with IOS Software network management tools and developing workarounds or locating software patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their depth of expertise allows them to find solutions for problems rapidly. In many cases, less seasoned engineers can wrestle for hours or days with identical problems that a Cisco CCIE can fix in minutes. Progent's Cisco-qualified CCIE support experts can tie into your computer system using sophisticated remote troubleshooting tools in order to perform quick, safe, and economical diagnosis and repair.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's Cisco CCIEs can provide assistance with all of Cisco's market leading selection of connectivity appliances. Cisco technology expertise offered by Progent includes ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers installation and upgrades, Catalyst switch support, Cisco Nexus switch consulting and support services, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco VoIP phones and IP video desktop phones support and wireless IP phones solutions, Cisco Meraki wireless AP layout and set up, Aironet APs deployment services, Cisco WiFi controllers support Services, Cisco VPN and Security Consulting assistance, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent also offers remote and onsite Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier Network Security Consultants
Progent's certified CISSP and CISSP-ISSAP security and compliance experts offer a range of system protection services to strengthen the safety of your Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or help you to clean up quickly following a serious penetration. Security consulting services offered by Progent include: in depth data security assessment using tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Hydra; fast cleanup after malicious attacks; integrating firewalls; establishing secure techniques for remote and mobile access; protecting your messaging system from spam and directory harvest attacks; and instituting 24x7 network monitoring.
Progent can provide expert remote support to help companies of any size connect their information networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid topologies that seamlessly combine physical resources as well as cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of public cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration expertise. Progent has over two decades of experience providing high-level consulting services online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and verify a consistent workflow for recovering services rapidly following a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also enables non-intrusive testing for site recovery, updates and fixes and can produce reports to verify full service recovery, validate SLAs and prove DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, configure, test and manage a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that provide high uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high level of automation independent of the hardware used by the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer remote support services to address a wide array of computer technologies such as system architecture, messaging solutions, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and simplified administration in networks that incorporate Linux-based systems with Microsoft Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also assist with transitioning from older systems to Windows or Linux-powered environments. Progent's group-oriented approach to solving network issues enables quick escalation, if necessary, to consultants with appropriate expertise to tackle challenging scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and lowers support expense.
Important Linux versions for which Progent offers expert support include:
ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, fixed-price managed services intended to enable small and medium-size organizations to utilize the same cutting-edge technology used by many of the industry's leading corporations. The ProSight line of outsourced network management services covers all key facets of information technology including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior analysis technology to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to manage the complete malware attack lifecycle including protection, infiltration detection, containment, cleanup, and forensics. Key features include one-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that helps you prove compliance with legal and industry information security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent's consultants can also help your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid restoration of critical data, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, when needed, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security companies to deliver centralized control and comprehensive protection for your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, optimize and debug their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding appliances that need important updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by tracking the state of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT staff and your assigned Progent consultant so any looming problems can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved easily to an alternate hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an objective evaluation of the health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include easier management, improved compliance with data security requirements, higher utilization of IT resources, faster problem resolution, more dependable backup and restore, and increased uptime. See more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent backup/recovery expert. The interview is designed to help assess your company's ability to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup system that meets your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for contract information technology projects. Billing rates for longer-term development or consulting projects are set based on the level of expertise of the engineers required. Progent's experience with these special areas of information technology enables customers to complete critical projects within budget and on time. Progent's project-based online consulting services include:
How Your Broomfield Company Can Contact Progent's Online Technical Support Experts
Help Desk Support
Progent's Call Center service options for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, co-managed Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that manages all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve the most problems.
Progentís Help Desk sharing services make it possible for your business to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progentís shared Help Desk service is an advanced support solution based on the top professional services automation (PSA) tool for managing service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Call Center team of veteran information technology professionals offers your workers in Broomfield Colorado quick communication with an effective technical support resource with substantial experience providing telephone-based support and online repair service for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk perception as a major driver of company productivity, and Progent's intent is to fix instead of merely track network issues.
- Business Applications Services: Education, Development, and Troubleshooting
Progent's Applications Experts Team can supply phone-based advanced engineering support and education in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting, custom programming, and education for familiar Microsoft business applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's consulting, customization, and education offerings, refer to Progent's Business Application Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of multi-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from an earlier release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver businesses in Broomfield Colorado remote IT infrastructure monitoring by providing System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM to accommodate your environment so that your network support is proactive and automated. By exposing looming problems before they grow into network outages, automated monitoring can minimize disruptive and costly network failures. Progent can also assist with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or networks that incorporate a variety of OS platforms.
To get in touch with Progent about urgent online help with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or see Contact Progent.
For organizations and startups in Broomfield Colorado, Progent's online network support engineers can provide professional and economical IT support the moment your organization requires it. More than a decade of delivering online tech support has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to refine remote connectivity technology to repair network problems quickly while eliminating the expense and lost time associated with in-person support visits.
Even if your Broomfield business relies on a local independent consultant or employs an in-house organization that know how to handle common network issues, Progentís Microsoft certified consultants can still provide an easy and transparent remote extension of your on-site resources for situations when your regular service personnel either lack the availability or the knowledge to fix unexpected system emergencies or particularly complicated integration problems.
Details of Progent's Remote Network Services for Broomfield Colorado
Progent's phone help, remote troubleshooting, network security expertise, and network management services give companies in Broomfield Colorado the greatest leverage for your support investment. Whether you need occasional telephone help and remote network repair or ongoing Help Desk services and network management, Progent's experts can provide your business enterprise-level IT support while permitting you to eliminate the cost and administration overhead of carrying a large internal IT organization. Key features of Progent's National Remote Support program include:
- Fast Phone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to offices in Broomfield Colorado and is also ideal for customers in geographic regions that have a limited supply of consultants with in-depth experience supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the advantage of a broad range of Microsoft support tools, technical information, and continuing training.
- By the Minute Rates to Reduce Expenses
Progent provides online help on a minute-by-minute billing plan, so you are charged only for the services you receive. Progent asks for no minimum fee for phone service and imposes no periodic retainer for services provided during normal working hours. This saves you from facing big invoices for routine repairs.
- Access to Cisco Certified Network Design Experts
Progent's registered experts for Cisco offers help from on-staff specialists with experience in designing, deploying, and supporting networking environments based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to help you build fast, high-availability, and secure connectivity for fixed and mobile networking.
- Application Specialists Group
Progent's basic support services consist of technology integration, MS Exchange consulting, system security design, and shared Help Desk services. Progent's Application Experts group can provide world-class consulting expertise in specific application areas. Support available from the Application Experts Team includes:
Microsoft Dynamics GP/Great Plains Support and Customization
MS Project Training
Microsoft Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Help
BI Reporting Consulting and Training
Microsoft Power BI Integration and Training
UNIX, Linux and Solaris Support
MS SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Programming, and Microsoft SQL 2014 Application Development and Troubleshooting
Oracle DBA Services and Software Programming
MySQL Management and Software Programming
Amazon MWS Programming
By offering a full service one-stop resource for IT generalists and application experts, Progent can tailor fast, affordable, and thorough information technology solutions that address the specific needs of your business.
- State of the Art Online Connectivity Software
Protected online access permits Progent's support professionals to observe exactly what your customers see. This makes it easier to find quick fixes to problems that could otherwise require a costly personal visit. Cutting-edge remote connectivity software and experienced engineers combine to allow Progent to repair most IT problems rapidly and economically. Progent is an industry leader in offsite troubleshooting and automated network analysis.
- Compatibility with Popular VPN Products
Progent can provide secure Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access enables the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- Round-the-Clock Support for Maximum System Availability
For businesses with line-of-business applications, Progent can provide optional 24x7 remote support services. Combined with remote 24x7 network monitoring based on MS Operations Manager, this service can help produce high network uptime.
- Help Desk Call Center
Progent's Help Desk Call Center services are intended especially for budget-conscious offices whose workers require instant recourse to a Help Desk service with effective phone support and full escalation ability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of technical experience, refined support software, and understanding of enterprise networking allow companies to avoid the limitations associated with excessive reliance on smaller service organizations, independent freelance service providers, or limited internal resources.
Progent adds value by providing:
How Does My Business Begin Getting Online Computer Support from Progent?
- Certified Knowledge of Microsoft's Complete Range of Server Platforms
Progent can provide in-depth support for Microsoftís leading server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration consulting, Microsoft Windows Server 2008 expertise, Windows 2003 Server maintenance, Microsoft Exchange 2019 Server deployment, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange 2010 Server management, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing model is to charge for remote service and on-site visits by the minute. Consequently, you are invoiced exclusively for received support. Progent does not impose a higher rate for off-hours or emergency support, and inside California or in regions where Progent offers on-site service, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. In addition, Progent applies no service activation charge and asks no retainer for support services provided during normal working hours. Many support firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big invoices for quick fixes so you won't be forced to permit minor problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to handle technical issues that are within their scope, Progent is able to concentrate on offering hard-to-find skills where Progent faces few competitors. Companies who utilize familiar independent consultants or who employ in-house IT staffs benefit when Progent transfers information about new technology and proven processes to make their networks more reliable, protected, and efficient.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service companies to offer 24x7 remote monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By revealing possible problems before they result in downtime, network monitoring can keep your IT network from painful and expensive service disruptions.
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.