Enlarging your at-home workforce may have a significant impact on IT architecture, security/compliance, and corporate workflows. Progent has 20 years of experience helping small and mid-size businesses to design, deploy, administer, tune, and debug IT environments that incorporate work-from-home employees. Progent can help your Broomfield organization to select the appropriate tools and adhere to leading practices in building and maintaining a safe virtual office ecosystem for teleworkers that promotes teamwork and delivers top value. Progent offers services ranging from as-needed expertise for getting you past challenging technical roadblocks to comprehensive project management to help you carry out mission-critical tasks.

Progent can assist Broomfield, Colorado companies to succeed with any facet of creating a high-performing telecommuting environment by delivering network infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform customization and training, cloud integration, helpdesk augmentation, data security, data protection solutions, and streamlined management.

Help Desk Services for Remote Workers
A rapid, enterprise-wide switchover to a telecommuter workforce, which might be motivated by a pandemic or as part of a disaster recovery preparedness plan, can overwhelm even the most efficient internal Call Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or expand their Call Desk by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Desk support services leverage Progent's extensive team of online technical support specialists along with world-class trouble ticketing and follow-up technology to offer an economical, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 PC technical support from initial help requests through ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows at-home employees to check or edit their active tickets, add information, and upload screen captures and attachments. Desktop support services are provided at a significant price reduction off Progent's normal Level 1 desktop service charges, and Progent offers optional rapid hand-off to Level 2 and Level 3 IT experts to deal with advanced issues. To find out more, refer to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Support Desk Supplemental Service enables your business to supplement your current Help Desk Call Center staff by splitting responsibilities for Help Desk services transparently between your in-house IT support staff and Progent's extensive pool of PC support technicians and subject matter specialists. Progent's co-managed Help Desk service is based on a collective support solution utilizing the leading PSA platform for managing service requests and ticketing, assigning responsibility, monitoring progress, and producing reports. To learn how Progent's Call Desk Augmentation Services can help your company to deliver world-class desktop support to your teleworkers, see Progent's Help Desk Call Center augmentation Services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and managing an efficient telecommuter solution for your Broomfield, Colorado organization, phone 1-800-993-9400 or visit Contact Progent.