Enlarging your telecommuter workforce may have a major impact on IT infrastructure, security/compliance, and company workflows. Progent has two decades of background helping SMBs to design, configure, administer, optimize, and troubleshoot IT networks that support a remote workforce. Progent can help your Broomfield organization to select the right technologies and follow best practices in creating and maintaining a secure virtual office ecosystem for telecommuters that promotes teamwork and returns top business value. Progent offers support services that go from as-needed guidance for helping you past challenging IT bottlenecks to full project management or co-management to help you carry out business-critical initiatives.
Progent's consultants can help Broomfield, Colorado companies to succeed with any aspect of building a high-functioning remote work environment by providing infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, cloud integration, Call Desk services, security and compliance, backup/restore solutions, and unified management.
Help Desk Support for Telecommuters
A rapid, organization-wide transition to a telecommuter workforce, which might be activated by an epidemic or as part of a disaster recovery process, can overstretch even a high-performing internal Help Desk. Progent's Call Center services make it possible for organizations to outsource or supplement their Call Desk with Progent's online Technical Response Center (TRC) services.
- Progent's Standard Help Desk support services leverage Progent's extensive team of remote technical support specialists combined with enterprise-class trouble ticketing and follow-up technology to provide an economical, modern Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 desktop technical support from initial service requests through ticket generation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to check or update the status of their current tickets, enter information, and upload screenshots and relevant files. Support services are delivered at a significant price reduction off Progent's normal Level 1 desktop support rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT specialists to deal with complex issues. For more information, go to Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Call Center Supplemental Service allows your business to supplement your existing Call Desk organization by splitting delivery of Help Desk support services transparently between your regular IT support personnel and Progent's extensive roster of desktop support technicians and subject matter experts. Progent's shared Support Desk service is based on a collaborative support model based on the number one PSA tool for handling service requests and ticketing, assigning responsibility, monitoring progress, and producing management reports. For information about how Progent's Call Desk Augmentation Services can enable your business to deliver world-class IT support to your teleworkers, visit Progent's Support Desk augmentation Services.
Contact Progent for At-Home Worker Expertise
To contact Progent about building and maintaining a productive telecommuter solution for your Broomfield, Colorado company, call 1-800-993-9400 or visit Contact Progent.