Enlarging your remote workforce can have a major impact on network infrastructure, security/compliance, and company culture. Progent has two decades of background helping SMBs to design, configure, administer, tune, and troubleshoot IT environments that incorporate a remote workforce. Progent can assist your Broomfield company to select the right tools and adhere to best practices in building and maintaining a safe virtual ecosystem for teleworkers that promotes teamwork and delivers maximum business value. Progent can provide support services ranging from on demand expertise for getting you past occasional IT roadblocks to comprehensive project management or co-management to help you successfully complete business-critical tasks.

Progent's consultants can help Broomfield, Colorado companies to with any aspect of creating a high-functioning work-from-home ecosystem by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, cloud integration, helpdesk augmentation, security and compliance, backup/restore solutions, and unified management.

Help Desk Services for At-Home Workers
A fast, enterprise-wide switchover to a telecommuter workforce, which might be the result of a pandemic or as part of a business continuity preparedness plan, can overstretch even a well-staffed in-house Call Desk. Progent's Call Center services make it possible for businesses of any size to outsource or expand their Call Desk with Progent's remote Technical Response Center team.

  • Progent's Standard Call Center services utilize Progent's nationwide team of online IT support specialists combined with enterprise-class ticketing and tracking technology to offer an economical, state-of-the-art Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 desktop technical support from help requests through trouble ticket generation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal enables telecommuters to monitor or update their active tickets, enter details, and upload screenshots or attachments. Desktop support services are provided at a substantial price reduction off Progent's ordinary Level 1 technical support rates, and Progent offers optional rapid hand-off to Level 2 and Level 3 IT experts to deal with advanced issues. To learn more, see Progent's Standard Helpdesk Services for small businesses.
  • Progent's Call Center Supplemental Service allows your business to expand your existing Help Desk staff by sharing delivery of Support Desk services seamlessly between your regular IT support staff and Progent's extensive team of PC support engineers and subject matter experts. Progent's shared Call Desk service is based on a collaborative support solution utilizing the leading professional services automation (PSA) tool for managing help requests and ticketing, establishing responsibility, monitoring progress, and generating management reports. To find out how Progent's Help Desk Call Center Supplementation Services can help your business to deliver world-class desktop support to your at-home employees, go to Progent's Support Desk augmentation Services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and managing an efficient work-from-home environment for your Broomfield, Colorado company, call 1-800-993-9400 or go to Contact Progent.