Expanding your telecommuter workforce may have a major effect on IT architecture, security, and company culture. Progent has two decades of experience assisting businesses of all sizes to design, deploy, administer, optimize, and troubleshoot IT networks that support work-from-home employees. Progent can help your Broomfield organization to pick the appropriate technologies and follow leading practices in creating and maintaining a safe virtual ecosystem for teleworkers that promotes teamwork and delivers top value. Progent can provide support services ranging from on demand expertise for helping you past occasional IT bottlenecks to full project management to help you carry out mission-critical tasks.
Progent can assist Broomfield, Colorado organizations to with any facet of building a high-performing work-at-home environment by delivering infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, cloud integration, Help Desk services, security monitoring, data protection solutions, and centralized management.
Help Desk Call Center Support for At-Home Workers
A rapid, organization-wide changeover to a telecommuter business model, which might be driven by an epidemic or as an element of a business continuity plan, can overwhelm even a well-staffed in-house Call Desk. Progent's Call Center services allow organizations of any size to outsource or supplement their Help Desk by using Progent's remote Technical Response Center team.
- Progent's Standard Help Desk support services leverage Progent's nationwide team of online technical support specialists combined with world-class trouble ticketing and follow-up software to provide an affordable, advanced Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 desktop technical support from service requests through ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows teleworkers to track or update their current trouble tickets, add details, and append screen captures and attachments. Technical support services are delivered at a significant discount off Progent's ordinary Level 1 desktop service rates, and Progent offers optional fast hand-off to Level 2 and Level 3 support experts to resolve complex issues. To find out more, see Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Call Desk Augmentation Service enables you to expand your existing Help Desk organization by splitting responsibilities for Call Center support services transparently between your in-house IT support personnel and Progent's nationwide roster of desktop support technicians and subject matter experts. Progent's shared Call Center service uses a collective support solution based on the leading PSA tool for handling help requests and trouble tickets, establishing ownership, monitoring progress, and producing management reports. To learn how Progent's Call Center Augmentation Services can help your business to deliver best-in-class desktop support to your teleworkers, see Progent's Help Desk Call Center augmentation Services.
Contact Progent for At-Home Worker Support Services
To contact Progent about creating and maintaining an efficient work-from-home solution for your Broomfield, Colorado organization, phone 1-800-993-9400 or refer to Contact Progent.