Broomfield At Home Workers Solutions Consulting
Help Desk Call Center Solutions Consultants
Enlarging your telecommuter workforce may have a significant impact on IT infrastructure, security, and corporate culture. Progent has two decades of background assisting SMBs to plan, deploy, manage, tune, and debug IT environments that incorporate work-from-home employees. Progent can assist your Broomfield organization to select the appropriate technologies and follow leading practices in creating and maintaining a safe virtual office ecosystem for teleworkers that promotes teamwork and delivers maximum value. Progent can provide support services ranging from on demand guidance for helping you past occasional IT roadblocks to full project management to help you carry out mission-critical initiatives.
Progent's consultants can help Broomfield, Colorado organizations to with any aspect of creating a high-functioning work-at-home ecosystem by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk services, endpoint security, backup/restore solutions, and centralized management.
Help Desk Support for Telecommuters
An emergency, enterprise-wide transition to a telecommuter workforce, which could be motivated by a pandemic or as an element of a disaster recovery/business continuity preparedness plan, can overstretch even a well-staffed internal Call Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or augment their Call Center by using Progent's online Technical Response Center (TRC) services.
- Progent's Standard Call Center services utilize Progent's nationwide network of remote technical support specialists combined with world-class trouble ticketing and follow-up software to provide an economical, advanced Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of remote Level 1 PC technical support from help requests through trouble ticket creation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal allows telecommuters to track or revise the status of their active tickets, enter information, and append screenshots and relevant files. Support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical support charges, and Progent offers the option of rapid hand-off to Level 2 and Level 3 support experts to resolve advanced problems. To find out more, refer to Progent's Standard Helpdesk Services for small companies.
- Progent's Call Desk Augmentation Service allows your business to expand your current Call Desk organization by splitting delivery of Call Desk support seamlessly between your in-house support personnel and Progent's nationwide team of PC support technicians and subject matter specialists. Progent's shared Support Desk service uses a co-sourcing support solution based on the leading professional services automation platform for managing service requests and trouble tickets, assigning ownership, monitoring progress, and producing reports. For information about how Progent's Call Desk Supplementation Services can enable your company to provide best-in-class IT support to your from-home workers, see Progent's Help Desk Call Center augmentation Services.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and maintaining an efficient telecommuter solution for your Broomfield, Colorado company, phone
An index of content::
Microsoft Azure cloud integration Reporting
Azure hybrid cloud solutions Consultants
Progent can assist businesses of any size to migrate all or part of their computing infrastructure to the Microsoft Azure cloud. This can simplify network administration and lower hardware investments. Microsoft Azure offers a comprehensive library of cloud services and Progent can assist you to understand the advantages and limitations of different cloud computing architectures you can use with Azure. Progent can help you administer cloud-resident or hybrid cloud and on-premises applications and network infrastructure and make sure you sidestep the common mistakes small organizations make when migrating to the cloud. Progent can show you how to set up cloud servers on Azure Virtual Machines, use cloud storage with Azure Storage, manage user identity with Azure Active Directory, and automate backup-and-recovery mechanisms with Azure Backup. Progent can also help you to configure firewalls and VPN connections and also to integrate Apple iOS devices and Android handhelds.
Microsoft Operations Manager Case Studies
Top Rated Case Study MOM 2005
Before Progent’s MOM-based solution, network problems were handled reactively, after users were impacted by them. With the benefit of proactive, automated warnings and trend analyses sent by MOM, Progent can now fix system troubles before they grow to be critical enough to impact network availability. Thanks to Microsoft Operations Manager, Progent can resolve incipient problems before customers suspect that the problems exist. Progent has background with MOM 2005 and Microsoft Operations Manager 2000 to provide small company networks enterprise-class service continuity, security and productivity.
VMware vCloud Director vCD Technology Professional
After Hours VMware vRealize Automation vRA Technology Professional
Progent offers the support of a certified VMware VCDX expert to help you plan, configure, administer and repair VMware vSphere-based virtualization ecosystem for local networks, cloud environments, or hybrid cloud deployments. Progent can provide world-class expertise for installing and integrating VMware Site Recovery Manager and VMware's NSX network virtualization system for disaster recovery and application continuity. Progent has in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and public cloud and hybrid cloud environments that deliver high availability, fault tolerance, and disaster recovery.
Professional Cisco Firepower 4000 Series Firewalls
Urgent Help and Support Cisco Firepower 4000 Series Firewalls
The new Cisco ASA 5500-X Family Next-Generation Firewalls with Firepower Services deliver significantly more value than Cisco's previous PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX firewalls for all new installations. Progent's Cisco-premier CCIE network experts can assist your company to maintain your existing PIX or Cisco ASA 5500 security appliances or migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your organization to plan, deploy, tune, administer and debug firewall solutions based on Cisco ASA 5500-X firewalls with Firepower Services.
virtual application delivery Engineer
Citrix desktop virtualization Engineers
For desktop and application virtualization, Progent offers the support of a Citrix XenDesktop consultant who can help your company to design a XenDesktop solution that maximizes the business impact of your IT network; configure XenDesktop technology with your servers, user computers, and peripherals; upgrade your existing virtual desktop software to current releases of XenDesktop; and deliver advanced online troubleshooting. Progent can also train your network managers to adhere to best practices to maintain your XenDesktop solution effectively.
Small Business On-Call Services
Urgent Professional Services Small Offices
Progent provides the help of Microsoft and Cisco-Premier IT support professionals to offer clients economical alternatives to help businesses maximize the value of Microsoft and Cisco technology. For networks that range from remote offices to large enterprises, Progent's network consultants can assist you to enhance your information system's e-mail infrastructure, protection, reliability, performance, and system administration.
Specialist Windows 7 Upgrade
Support and Integration Windows 7 Security
Progent's certified engineers can help your company to pilot
Oracle database administration Consultancy
Largest MySQL Standard Edition Professionals
Progent can provide affordable remote access to an Oracle-certified MySQL RDBMS DBA or software programmer and can help businesses of any size to integrate and maintain MySQL within a robust network environment that provides high levels of speed, expandability, and security. Progent also has proven skill helping businesses migrate databases from Oracle to MySQL.
Remote Employees Endpoint Management On-site Technical Support
Work from Home Endpoint Management Setup and Support
Progent can help small and medium-size companies to install centralized remote endpoint management and monitoring systems for administering endpoints operated by work-from-home employees.
24 Hour Microsoft ISA Server 2006 Computer Consulting
ISA Server 2006 Technology Consulting
Application Publishing with Internet Security and Acceleration Server 2006 allows more control over intranet resources while enabling enhanced productivity by making these applications available to authorized remote or mobile users. Internet Security and Acceleration Server can guard business applications, services, and data throughout all network layers with application-layer filtering and powerful publishing wizards. Progent's Microsoft-certified ISA Server 2006 experts can help you design, deploy, configure, and support Internet Security and Acceleration Server on your system so that your business achieves a highly functional and economical balance of protection, productivity, and speed.
SQL Server 2019 Always On Availability Groups IT Services
On-site Support SQL Server 2019 OLTP
Progent's certified SQL Server 2019 consultants can assist your organization to evaluate the business case for migrating to SQL Server 2019 and can provide rapid remote or onsite contact with experts in solution design and integration, software development, database administration, and cybersecurity.
Retail Management System Integration Services
Largest Expert Microsoft Certified Navision Application Consulting
Progent can provide you with experts who can customize your Microsoft Dynamics ERP, MRP, and accounting system packages to match your particular business needs. Progent’s Microsoft consultants offer expertise in Microsoft AX ERP Software, Microsoft Microsoft Navision, Microsoft Solomon, and Microsoft Business Solutions Retail Management Software. Progent also offers expert e-Commerce integration services for secure, company-wide information sharing as well as integration with CRM packages.
ISA 2004 Standard Edition Server Support Outsourcing
Technical Consultant ISA 2004 Enterprise Edition Server
Progent's certified ISA Server consultants have broad backgrounds developing corporate security designs for information systems with many locations, remote users, and mission-critical web-based applications. A Progent ISA 2004 Firewall consultant can help your small company design and implement an installation of Microsoft ISA Server 2004 that meets your IT security needs without restricting your network.
Solaris Consultant
Specialists Solaris
If your office computer system mixes Sun Solaris platforms with MS Windows, Progent can help you to integrate your computers into a cohesive environment that permits all your operating systems to run side by side for simple administration, seamless dataflow, high availability, enhanced performance, and tight security. Progent's Sun Solaris and Windows integration support services feature IT infrastructure integration and service, consulting for Microsoft Windows services for UNIX (SFU), online network monitoring and administration, online technical help and repair, on-site technical support, and Contact Center support.
Monitoring and Reporting Computer Consulting
Operations Manager Technical Support Services
Progent offers a selection of IT service bundles for small organizations. These IT outsourcing and server monitoring services are built around the anticipatory problem solving abilities of Microsoft System Center Operations Manager, a next-generation network and IT management product that tracks the reliability, performance, and security of your network and isolates potential problems before they can disrupt your network. With Progent's affordably priced network service programs, small businesses can choose a basic co-sourcing package based on System Center Operations Manager with server monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive round-the-clock outsourcing package.
Immediate Consultant Services Fortinet 90 Series Firewalls
Fortinet 100 Series Firewalls On-site Technical Support
Fortinet next-generation firewalls (NGFWs) are industry leaders in offering top throughput for encrypted data inspection. Progent's Fortinet FortiGate firewall consultants can help your business to integrate your Fortinet FortiGate security appliances to safeguard your digital assets at the network perimeter, within the data center, at branch locations, and at the cloud edge.
Google Cloud Anthos Consulting
Google GCP Cloud Vision Professionals
Progent can provide cost-effective online and onsite consulting to help businesses to migrate any portion of their critical IT infrastructure to Google Cloud Platform (GCP). This can save time and hardware expense and enable access to Google's cutting edge AI and machine learning technology. Progent can assist you with every phase of Google Cloud Platform migration and troubleshooting including needs analysis, readiness evaluation, system design, pilot testing, deployment, administration, performance optimization, software license management, disaster recovery mechanisms, and security.
Top Training Server
Server Training
Progent practices information transfer from Progent's support experts to customers. By educating clients to handle technical issues that are within their comfort zone, Progent is able to concentrate on delivering high-value services where Progent faces few competitors. Medium-size companies who work with trusted freelance consultants or who employ in-house support staffs benefit when Progent passes on knowledge about critical technology and tested processes to make their networks more reliable, protected, and productive.
Fortinet 200 Series Firewalls Online Technical Support
24/7/365 Fortinet 2000 Series Firewalls Professionals
Fortinet next-generation firewalls are leaders in offering best-in-class performance for SSL inspection. Progent's Fortinet firewall experts can assist you to deploy your Fortinet firewalls to protect your IT assets at the network perimeter, within the data center, at branch locations, and in the cloud.
Technical Support Services SCDPM 2012 Backup and Recovery
MCSE Expert Certified Data Protection Manager 2012 Outsourcing
Progent's Microsoft-certified consultants can provide online or in-person expertise to help businesses of all sizes to design, deploy, manage, and repair a backup/restore solution based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can help you to migrate from earlier versions of Data Protection Manager or from another backup/recovery system, and Progent can integrate your Data Protection Manager deployment for onsite, cloud, or hybrid environments. Progent offers as-needed support for fixing particularly stubborn problems, or full project management services. Progent can also help your business to design Data Protection Manager into an enterprise-class disaster recovery plan.
ISA Server Engineers
Network Consulting Internet Security and Acceleration Server
Progent's certified ISA Server consulting experts have broad experience developing Microsoft-based security designs for IT networks with multiple locations, remote users, and line-of-business eCommerce applications. A Progent ISA 2004 Firewall consultant can help your small business plan and implement an installation of ISA Server 2004 that meets your information security requirements without restricting your network.
Consulting ProSight Ransomware Protection
Consulting ProSight Behavior-based Antivirus
ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior analysis technology to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to manage the complete threat lifecycle including filtering, identification, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks.
Microsoft Experts SCVMM 2016 and SQL Server On-site Support
Expert Microsoft Certified SCVMM 2016 Storage Spaces Direct Help and Support
System Center 2016 Virtual Machine Manager (SCVMM 2016) is a component of Microsoft's System Center 2016 family of network management products and is intended to provide a unified mechanism for configuring and managing virtualized datacenters across hybrid environments that can incorporate on-premises and hosted datacenters and Azure publics cloud resources. Progent's Virtual Machine Manager 2016 consulting experts can assist businesses of any size with all facets of building, implementing, and maintaining a SCVMM 2016 solution. Progent can assess your virtualization topology, help you migrate efficiently from legacy releases of Virtual Machine Manager, develop processes for building and deploying virtual machines and hosts, design fault-tolerant compute and storage clusters, connect your private cloud infrastructure with public cloud services, configure virtual switches and load balancers, write and refine PowerShell scripts, and assist you to assess the potential advantages of the latest capabilities like Storage Replica and Shielded VMs. Progent's certified virtualization experts offer advanced Hyper-V consulting and VMware vSphere support.
ProSight Remote Server Management Remote Support
Automated Server Management Troubleshooting
ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the health of critical devices that drive your IT network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT staff and your assigned Progent consultant so that any looming issues can be resolved before they have a chance to disrupt your business.
Microsoft Exchange Technology Consulting
Exchange 2007 Edge Server Technical Support Services
Progent's Microsoft certified consultants can help you design and deploy an efficient in-place Microsoft Exchange 2007 migration strategy that minimizes network disruption, reduces ongoing service requirements, and makes your Microsoft Exchange 2007 Server easy to administer. For complex multiple server or multi-site migrations, Progent offers the background to complete your project quickly and economically. Progent's Microsoft Exchange 2007 support, troubleshooting, and design services include expertise with the integration of third-party enhancements of Exchange Server 2007 and the design of unified messaging implementations based on Exchange Server 2007.
Network Outsource MSF
Stabilizing Phase: Design Tuning Professionals
When conducting consulting projects for enterprise customers, Progent uses a phased approach driven by defined milestones so as to meet budgetary, scheduling and technical goals while reducing business disruption. Progent's Enterprise Services Methodology utilizes accepted project management procedures derived from the leading practices described by the Microsoft MSF methodology which specifies requirements definition, design proposals, test models, design adjustments, and expert implementation. All phases are recorded to provide a detailed description of technical services delivered and to assist in ongoing system maintenance.
Microsoft Proxy Server IT Consulting
ISA Server Network Engineer
Progent's certified ISA Server consultants have extensive backgrounds configuring ISA Server-based security installations for information systems with many offices, remote workers, and line-of-business eCommerce applications. Progent's ISA Firewall experts can assist your small business in planning and implementing a configuration of ISA Server 2000 or ISA 2004 Server that supports your network security requirements without adversely limiting your IT system accessibility. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.
Solaris Remote Consultant Services
Solaris Remote Professionals
Progent provides nationwide remote phone support and troubleshooting services for companies that operate Solaris networks or whose information systems include a combination of Solaris and Microsoft products. Remote technical support offers maximum return for your IT dollar by preserving user efficiency and limiting the hours billed for network analysis and repair. Sophisticated remote access utilities and skilled technicians and engineers combine to enable Progent to handle most IT problems without squandering time and expense by going to your location. In the vast majority of cases your network issues can be dealt with by telephone or through a combination of phone help and remote access. Progent can offer the services of Cisco certified CCIE infrastructure engineers and CISA certified security professionals to assist with the toughest network issues.
Support services Small Office
Small Office Computer Consultant
Progent provide businesses of all sizes world-class IT online or onsite consulting services for networks powered by Microsoft Windows technology and Microsoft's .NET servers including MS Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Premier IT consultants also offer security consulting for companies ranging from the small office to the worldwide enterprise.
Remote Network Monitoring Specialist
Network Management Outsourcing for Small Businesses Consulting Services
Progent's ProSight family of managed services are designed to provide businesses who maintain small in-house IT administration and support staffs with low-cost access to world-class management platforms and technical expertise. Advantages of the ProSight catalog of managed services include flat-rate network maintenance expenses, automation of common administrative processes, ongoing absorption of new technology, graceful migration from older technology to current solutions, close alignment of information technology with strategic objectives, guidance from veteran network experts, and allowing management to concentrate on business issues rather than ever-changing network technology.
Microsoft Active Directory Professional
Windows 2008 Active Directory Technical Consultant
Microsoft Windows Enterprise Directory requires extensive practical experience to configure optimally across an enterprise. Progent’s Microsoft Certified engineers are skilled in designing, integrating, and troubleshooting complex Enterprise AD installations. Progent’s areas of expertise with Windows Active Directory include replication problems, multi-domain partition configurations, correcting corrupted Active Directory objects, cleaning up residual beta version configuration objects in production AD environments, and repair of unsuccessful installations of AD and Active Directory-integrated applications.
Setup and Support Meraki MR66 Access Point
Meraki Wi-Fi AP Management Consultant
Progent's Meraki Wi-Fi AP experts offer online and on-premises support to assist organizations of any size to design, deploy, maintain, upgrade or debug Wi-Fi systems that utilize Cisco Meraki APs. Progent can help you to configure and manage Meraki-based Wi-Fi networks for environments that range from a teleworker's home or a branch office all the way to a campus or a multi-site enterprise. Progent can also help you to integrate additional Cisco products including switches, routers and firewalls to build a seamless network infrastructure that provides identical access, performance, security, manageability and availability for wired and wireless clients regardless of their location or computing device.
24 Hour Professional Catalyst Switch IOS
Catalyst 6500 Switch Setup and Support
With Cisco Catalyst switches for small and medium-sized businesses, Cisco enables companies to realize the full benefits of bringing intelligent services into their IT infrastructures. Cisco's Catalyst switch technology allows you to deploy capabilities that make your network infrastructure highly robust to accommodate time-critical needs, expandable to facilitate growth, safe enough to guard confidential data, and capable of differentiating and managing traffic flows to optimize network performance. Progent's Cisco certified consultants can show you how to select and integrate Cisco switches appropriate for your business. Also, Progent's certified security specialists can help you develop a strategic security plan and configure Cisco switches so they help enforce your security policies. Cisco Catalyst switching products that Progent provides expertise for include the Cisco Catalyst 2940 switches, Catalyst 3750 switches, Cisco Catalyst 4948 switches, and Cisco Catalyst 6500 Series Switches.
Remote Consulting North Dakota
Manager Nationwide Support
If your company does not need emergency online help but you think you will need assistance with your network in the near future, you can save time and expenses and ensure that the appropriate expertise will be available when you need it by contacting a Progent sales agent and registering as a client. For more information, call 800-993-9400 or send email to information@progent.com.
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