Enlarging your telecommuter workforce can have a major impact on network infrastructure, cybersecurity, and company processes. Progent has two decades of experience assisting SMBs to plan, configure, administer, tune, and debug IT networks that support a remote workforce. Progent can assist your Broomfield organization to pick the appropriate tools and follow leading practices in building and maintaining a safe virtual ecosystem for teleworkers that promotes collaboration and returns top business value. Progent can provide support services ranging from as-needed expertise for getting you past occasional technical bottlenecks to comprehensive project management or co-management to help you carry out mission-critical initiatives.

Progent can help Broomfield, Colorado companies to with any aspect of building a high-performing telecommuting environment by providing network infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, Call Desk augmentation, security monitoring, backup/restore solutions, and centralized management.

Help Desk Call Center Services for Telecommuters
A rapid, company-wide transition to a teleworker business model, which might be the result of an epidemic or as part of a business continuity preparedness plan, can overstretch even the most efficient in-house Call Center. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or supplement their Help Desk by using Progent's remote Technical Response Center services.

  • Progent's Standard Support Desk support services utilize Progent's extensive network of remote technical support experts combined with enterprise-class trouble ticketing and tracking software to offer an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 PC support from initial service requests to trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables from-home workers to track or edit the status of their active tickets, add details, and upload screenshots or attachments. Support services are delivered at a significant price reduction off Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid escalation to Level 2 and Level 3 support specialists to deal with complex issues. To learn more, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Help Desk Augmentation Service enables your business to supplement your current Help Desk team by sharing delivery of Call Desk support services transparently between your in-house support personnel and Progent's extensive pool of PC support technicians and subject matter experts. Progent's co-managed Help Desk service is based on a collective support model utilizing the leading professional services automation tool for managing help requests and ticketing, establishing responsibility, monitoring progress, and producing reports. To find out how Progent's Call Center Supplementation Services can help your business to deliver best-in-class IT support to your at-home workforce, refer to Progent's Help Desk Call Center augmentation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and managing an efficient telecommuter solution for your Broomfield, Colorado company, call 1-800-993-9400 or visit Contact Progent.