Broomfield Teleworkers Integration Support and Consulting
Help Desk Call Center Solutions Consulting Services
Enlarging your telecommuter workforce may have a major impact on IT infrastructure, security/compliance, and company workflows. Progent has two decades of background helping SMBs to design, configure, administer, optimize, and troubleshoot IT networks that support a remote workforce. Progent can help your Broomfield organization to select the right technologies and follow best practices in creating and maintaining a secure virtual office ecosystem for telecommuters that promotes teamwork and returns top business value. Progent offers support services that go from as-needed guidance for helping you past challenging IT bottlenecks to full project management or co-management to help you carry out business-critical initiatives.
Progent's consultants can help Broomfield, Colorado companies to succeed with any aspect of building a high-functioning remote work environment by providing infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, cloud integration, Call Desk services, security and compliance, backup/restore solutions, and unified management.
Help Desk Support for Telecommuters
A rapid, organization-wide transition to a telecommuter workforce, which might be activated by an epidemic or as part of a disaster recovery process, can overstretch even a high-performing internal Help Desk. Progent's Call Center services make it possible for organizations to outsource or supplement their Call Desk with Progent's online Technical Response Center (TRC) services.
- Progent's Standard Help Desk support services leverage Progent's extensive team of remote technical support specialists combined with enterprise-class trouble ticketing and follow-up technology to provide an economical, modern Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 desktop technical support from initial service requests through ticket generation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to check or update the status of their current tickets, enter information, and upload screenshots and relevant files. Support services are delivered at a significant price reduction off Progent's normal Level 1 desktop support rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT specialists to deal with complex issues. For more information, go to Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Call Center Supplemental Service allows your business to supplement your existing Call Desk organization by splitting delivery of Help Desk support services transparently between your regular IT support personnel and Progent's extensive roster of desktop support technicians and subject matter experts. Progent's shared Support Desk service is based on a collaborative support model based on the number one PSA tool for handling service requests and ticketing, assigning responsibility, monitoring progress, and producing management reports. For information about how Progent's Call Desk Augmentation Services can enable your business to deliver world-class IT support to your teleworkers, visit Progent's Support Desk augmentation Services.
Contact Progent for At-Home Worker Expertise
To contact Progent about building and maintaining a productive telecommuter solution for your Broomfield, Colorado company, call
An index of content::
SCCM 2007 Mobile Device Management Computer Consultant
Technical Consultant Microsoft Configuration Manager 2007
Progent can assist your organization to maintain System Center 2007 Configuration Manager to simplify administration, enhance security, and boost worker output by making sure that operating systems and applications stay current, tracking licensing, and monitoring usage patterns so you can make smart purchasing choices. Once you are set to update your SCCM 2007 device management solution, Progent can help you to plan and implement a smooth migration to SCCM 2012.
IT Services Altaro VM Backup Planning
Altaro VM Backup Planning Specialists
Altaro VM Backup from Hornetsecurity provides small and mid-size organizations a dependable and budget-friendly platform for backing up and restoring Microsoft Hyper-V and VMware-based VMs. Altaro VM Backup can be used for on-premises, offsite, distributed, and cloud environments and also supports low-cost backup to Azure storage. Altaro VM Backup protects against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be erased or modified by anyone including administrators. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad range of online or onsite consulting services to assist you to design, deploy, manage and debug a modern backup/restore solution based on Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent offers a managed backup/recovery service based on Altaro VM Backup.
Google Cloud VM Consulting Services
Consult Google Cloud SQL
Progent offers cost-effective remote and on-premises consulting to assist companies to migrate any part of their critical network resources to Google Cloud Platform (GCP). This can save time and hardware costs and enable the use of Google's state-of-the-art AI and machine learning technology. Progent can help you with every phase of Google Cloud Platform migration and troubleshooting including requirements analysis, preparedness evaluation, architectural design, testing, configuration, administration, performance optimization, software license management, disaster recovery mechanisms, and security and compliance.
Co-managed Service Desk Online Technical Support
Remote Technical Support Virtual Call Desk
Progent's Network Call Center Outsourcing Services for desktop technical support are designed especially for small organizations who require immediate access to a Help Desk Call Center with professional phone support and full escalation options but who must operate within a limited network support budget. Key components of Progent's Help Desk Outsourcing Services are Help Desk Phone Support, Secure Remote Access Support, Initial System Evaluation, Problem Prioritization, Virtual Help Desk Services, Per Minute Billing, and Help Desk Call Center Applications Selection and Integration.
Technical Support Services Work from Home
Offsite Workers Online Help
Progent has two decades of background helping small and medium-size businesses to plan, deploy, optimize, administer, and troubleshoot computer networks that incorporate at-home workers.
Windows Server 2022 Storage Spaces Direct Consultants
Windows Server 2022 Hybrid Solutions Computer Engineer
Progent's certified Windows Server 2022 consultants can help your company to design and carry out a cost-effective migration to Windows Server 2022 that features high availability and that is based on an on-premises system architecture or a hybrid deployment model that integrates cloud-hosted Windows Server Online with an on-prem installation of Windows Server 2022.
System Center 2016 and Hyper-V Integration Consultants
System Center 2016 and Windows Server 2016 IT Consulting
Progent's Microsoft-certified consultants have over a decade of background designing, deploying, enhancing and repairing SCOM environments and offer organizations of any size advanced online or on-premises consulting support for Microsoft SCOM 2012. Progent can help your company to design a topology for System Center 2012 Operations Manager servers that delivers the responsiveness and resilience needed to monitor your IT resources effectively, whether your datacenters are on-premises, cloud-based, or a mixed environment. Progent can also assist you to import and customize Microsoft SCOM 2012 management packs according to leading practices for monitoring network fabric and both Microsoft and third-party apps and services. Also, Progent can deliver fast online or onsite technical support to help you to fix critical issues uncovered by Microsoft SCOM 2012.
ransomware rebuild Engineer
LockBit ransomware hot line Consulting Services
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery expert who can help you to halt the spread of an active ransomware attack. Call 800-462-8800
Co-managed Call Center Costs Technology Consulting Services
Virtual Call Desk Economics On-site Technical Support
Progent's Helpdesk outsourcing and co-sourcing services enable companies to save money, enhance output, and respond rapidly to fast-changing business conditions.
Urgent Integration Meraki 802.11ax Access Point Upgrade
Meraki Wave 2 Wi-Fi Access Point Technology Consulting Services
Progent's Cisco-Meraki Wi-Fi access point experts can help your organization to plan, set up, administer and troubleshoot Cisco's Meraki-based Wi-Fi networks for deployments from a small office to a large campus or a nationwide enterprise. Progent can also assist you to incorporate other Cisco devices for unified management.
Consultant Two-factor Authentication (2FA)
Two-factor Authentication Support and Setup
Progent's Duo service plans utilize Cisco's Duo technology to defend against compromised passwords by using two-factor authentication (2FA). Duo enables single-tap identity verification with iOS, Android, and other personal devices.
24 Hour Technology Consulting 24x7 Support
24x7 Support Online Troubleshooting
For medium-size businesses who need IT support, Progent offers an array of options including on-site service, on-line assistance, phone-based Call Center, round-the-clock support with remote network monitoring, emergency staff augmentation, business relocation services, software programming, and professional consultation. For midsize businesses in California or other areas covered by Progent's field engineers, Progent offers expert on-premises support for fixing network issues quickly and economically.
Antivirus Support and Help
Small Business Subscription Postini
E-Mail Guard is a comprehensive solution for defending against spam and viruses. E-Mail Guard addresses the security and administration of company email by offering constantly improved spam and virus filtering, policy management, content testing, and protection against email-borne DHA and Distributed Denial of Service attacks. E-Mail Guard also features monitoring, management and analysis tools as well as outgoing email filtering to help you repair your email system and define and enforce company email policy.
Microsoft Exchange 2019 Computer Network Consultant
Integration Companies Microsoft Exchange Server
Progent's Microsoft-certified professionals average more than 10 years of experience delivering messaging support for companies that range from small businesses to large enterprises. Progent provides affordable support for all editions of Exchange Server to strengthen email and virus protection, design high availability email systems, and implement remote and wireless email connectivity. Progent's Microsoft Exchange support services can help you in designing and carrying out a migration from an outdated SMPT server or unsupported Microsoft Email software such as Exchange 2003 to Microsoft Exchange Server 2019. Progent offers support for Windows 10 and Windows 11 clients using Outlook and can help you integrate Microsoft Outlook Web App (OWA) for all major web browsers. For e-mail virus defense, spam filtering and outbound data leak prevention, Progent offers Email Guard security services.
Microsoft GP/Great Plains On-site Support
Dynamics GP/Great Plains IT Consulting
Progent's Microsoft certified consultants provide a range of support services for Microsoft Dynamics GP/Great Plains. Microsoft Dynamics GP/Great Plains is a Microsoft financial platform and corporate management solution built, like all Microsoft financial tools, on the expandable and familiar platform of Windows technology. Dynamics GP 2010, the latest edition of Microsoft financial products in the Dynamics GP/Great Plains line, offers a cost-effective solution for controlling and combining accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, customer relationships, and human resources. Dynamics GP is easy to deploy and configure, and with its modular approach you are able to license only the functions you currently need, with the option to add users and enlarge capabilities in the future. Progent's Microsoft Dynamics GP Software support experts can help you install, customize and manage Dynamics GP/Great Plains 2010 and also older editions of Microsoft Dynamics GP.
After Hours Network Consulting Forefront TMG
Microsoft Forefront TMG Network Engineer
Microsoft Forefront TMG 2010 is based on the proven security technologies of Microsoft ISA Server and provides a centrally managed web gateway that acts as a single-server platform for an array of security functions such as an multi-layer firewall, URL monitoring and filtering, antimalware, IPS, application proxy, Virtual Private Network management, plus HTTP/HTTPS inspection. Microsoft Forefront TMG 2010 provides advanced web security logging and reporting capabilities, permits custom reports generated by SQL Server, integrates with Active Directory to streamline policy enforcement, and can be installed as a virtual machine to cut expenses and improve availability. Progent's Microsoft-certified engineers can help your company to design and execute test and production deployments; integrate Microsoft Forefront Threat Management Gateway with Windows Server 2008, Active Directory, Microsoft SQL Server, Microsoft Exchange Server, and SharePoint; install Forefront Threat Management Gateway to operate on a virtual server with Microsoft Windows Hyper-V; and provide continuing consulting and repair services. Progent's consultants can also help your organization to upgrade smoothly to Microsoft Forefront Threat Management Gateway from Microsoft ISA Server 2006 or 2004.
Support and Setup Microsoft Intune
Mobile Application Management Engineer
Progent's Microsoft-certified Intune consultants can help your organization to assess the business value of utilizing Intune for administering your portable computers including laptops, smartphones, and tablets powered by Windows, iOS, and Android. Progent can help you to define security and compliance policies, plan and deploy test environments to evaluate the appropriateness of Intune for your environment, deploy Intune across your enterprise, integrate Intune with SCCM for single-console change management, and troubleshoot your Intune solution.
Data center Monitoring Network Consultants
Microsoft System Center OpsMgr 2012 R2 Professional
Progent's Microsoft-certified consultants have more than a decade of experience designing, implementing, enhancing and repairing SCOM solutions and can provide companies of all sizes advanced online or onsite consulting support for System Center 2012 Operations Manager. Progent can help your company to plan an architecture for System Center 2012 Operations Manager servers that delivers the performance and availability required to monitor your IT resources efficiently, whether your datacenters are on-premises, in the cloud, or a hybrid environment. Progent's SCOM consultants can also help you to install and set up System Center 2012 Operations Manager management packs according to leading practices for monitoring network infrastructure and Microsoft and third-party applications and services. Also, Progent can provide responsive remote or on-premises technical support to help you to fix serious issues uncovered by Microsoft SCOM 2012.
Immediate SQL Server 2014 Cardinality Estimation Specialists
SQL Server 2014 Azure Backup Support Services
SQL Server 2014 incorporates significant improvements in critical areas including speed, uptime, compliance, and cloud integration. SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory capability that works seamlessly across all types of applications including OLTP, data warehousing (DWH), and business analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can deliver cost-effective remote and on-premises services including system design, configuration, management, troubleshooting, and software development services to help organizations of any size to achieve fast return from their SQL Server 2014 investment.
Meraki Wave 2 Wi-Fi Access Point Professionals
Setup and Support Meraki Wi-Fi 6 Access Point Upgrade
Progent's Cisco-certified wireless networking consultants offer remote and on-premises consulting and support services to assist your organization to plan, install, administer, optimize, and repair Wi-Fi deployments that utilize Cisco's Meraki APs. Progent's experts can also help your organization to design and deploy hybrid environments that combine local and cloud-based resources and that deliver easy access, advanced security and compliance, unified management, and consistent operation for all your mobile and desktop devices.
Linux Online Network Engineer
Consultant Services Linux RedHat Remote
Progent provides nationwide online technical support and troubleshooting services for companies who run environments based on variants of the Linux OS or whose IT systems include a mix of Linux platforms/Linux and Microsoft Windows technology. Remote technical support provides maximum return for your IT budget by protecting client efficiency and shortening the hours charged for computer analysis and repair. Advanced remote access tools and skilled technicians and consultants combine to enable Progent to solve most network issues without wasting time and money by traveling to your site. In most of cases your IT issues can be dealt with by telephone or through a combination of phone support and remote access. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISSP premier security specialists to assist you with the toughest network problems.
Windows Server 2022 Cybersecurity Consultant Services
Open Now Windows Server 2022 PowerShell Remote Support
Progent's certified Windows Server 2022 consultants can assist your organization to design and carry out a cost-effective migration to Windows Server 2022 using an on-premises network architecture or a hybrid deployment model that integrates cloud-hosted Windows Server Online with an on-prem installation of Windows Server 2022.
Skype for Business topology Consulting Services
Expert Microsoft Certified Skype for Business and Active Directory Professional
Microsoft Lync 2010 provides IM, Real Presence, audio and video conferencing, desktop collaboration, and both VoIP and PSTN telephony. Lync 2010 can enhance the functionality of Exchange, SharePoint Server and Office or cloud-based Microsoft 365 and streamlines management through integration with Windows AD. Lync can also cut capital and operational costs by doing away with Voice-over-IP hardware and subscription services, PBX systems, or legacy video conferencing solutions. Progent's certified IM and Presence consultants can provide online and on-premises support to help you to manage and repair your existing Lync Server 2010 deployment or assess the benefits of upgrading from Lync to Skype for Business, which is Microsoft's renamed and revamped release of the product. Progent can also assist you to design and execute a smooth Skype for Business migration or a migration to Microsoft Teams.
ProSight Private Cloud Hosting Services Specialist
ProSight Virtual Server Private Cloud Hosting Professional
Progent's ProSight Virtual Hosting service offers complete hosting of a small company's production servers in an environment that gives the maximum degree of availability and expandability and is in addition easy to move to any data center. ProSight Virtual Hosting and management options are built upon proven virtualization architectures that allow small and midsize companies with multi- platform environments to save dramatically on the expense of capital investments, infrastructure maintenance, and network management while achieving world-class fault tolerance and an unprecedented degree of vendor independence.
Small Firm Information Technology Consulting
Microsoft Certified Consulting Small Business Network
If you have a small business information system with 10 to 50 network users, Progent's computer outsourcing services save your organization from over-reliance on single independent service provider while giving you cost-effective and dependable access to high-quality technical support. By providing IT support help when you require it, providing advanced knowledge for key applications, delivering unique services such as automated server monitoring, and billing only for services you use, Progent gives you an economical solution for optimizing the business value of your small business network. Progent is the smart way for small organizations to build and support a robust and secure information system and to benefit from quick access to the experienced help typically restricted to enterprises who are able to afford a sizeable in-house IT organization.
Network Security Inventory Consultants
External Network Security Scan Consultant Services
Progent provides small businesses a pair of specially designed network security evaluation packages that include, for a preset price, remotely administered scans of your security profile which are analyzed by expert security specialists who assess the results of the remote scan, deliver unbiased evaluations of your current security vulnerability, and offer suggestions for enhancements. Progent offers two non-overlapping security evaluation scanning packages for external and internal scanning that are priced to meet the budgets of small companies while offering enterprise-quality evaluations of your IT network's vulnerability to assault.
Catalyst Ethernet Switch Information Technology Consulting
Catalyst 1000 Switch Technology Consulting Services
With Cisco Catalyst switches for small and medium-sized businesses, Cisco enables organizations to gain the full benefits of bringing intelligent services into their networks. Cisco's switch technology makes it possible to deploy capabilities to make your IT network sufficiently robust to accommodate real-time needs, expandable to facilitate future growth, safe enough to guard restricted data, and designed for differentiating and controlling traffic flows to optimize system operations. Progent's CCIE and CCNP certified engineers can show you how to pick out and deploy Cisco Catalyst switches that make sense for your company. Also, Progent's CISM and CISA certified security specialists can help you create a strategic protection plan and set up Catalyst switches so they powerfully enforce your security policies. Cisco Catalyst switches that Progent provides expertise for include Cisco's Catalyst 2960 switches, Cisco Catalyst 3750 switches, Catalyst 4500 switches, and Catalyst 6500 switches.
Dynamics GP Great Plains Software Support Outsourcing
Remote Technical Support Dynamics GP/Great Plains
Progent's Microsoft certified experts offer a variety of consulting services for Dynamics GP. Dynamics GP/Great Plains is a Microsoft accounting platform and business management tool built, like all Microsoft accounting tools, on the expandable and familiar platform of Microsoft Windows technology. Dynamics GP/Great Plains 2010, the latest version of Microsoft financial products in the Microsoft Dynamics GP line, provides an affordable solution for managing and combining accounting, e-commerce, supply chain, manufacturing, project accounting, field service, CRM, and human resources. Dynamics GP is easy to install and integrate, and with its modular design you are able to purchase only the capability you currently require, with the ability to add users and enlarge capabilities in the future. Progent's Microsoft Dynamics GP Software support engineers can show you how to install, configure and manage Microsoft Dynamics GP/Great Plains 2010 and also earlier editions of Microsoft Dynamics GP.
Top Ranked Services XenApp Application Delivery
24/7/365 Citrix XenApp Application Delivery Consulting
Progent's Citrix consultants can help your business to plan, implement, manage, and troubleshoot a virtual application delivery and management solution built on XenApp. Progent's Cisco-certified CCIE network consultants can show you how to enhance your infrastructure for distributing server and client-side applications, and Progent's remote datacenter management and support experts can assist you to administer and support an off-site datacenter that features high availability, enhanced security, and rapid disaster recovery.
Microsoft 365 mail flow Integration Services
Microsoft 365 AD Connect Remote Troubleshooting
Microsoft has made a strong effort to enable transparent hybrid networks that integrate Microsoft 365 Exchange Online and local Exchange deployments. This permits you to have certain mailboxes located on your corporate datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's certified Exchange consultants can help you with any facet of designing, implementing and troubleshooting your hybrid Microsoft 365 Exchange solution. Progent's Exchange specialists can provide occasional support to help you through challenging technical bottlenecks and also can provide comprehensive project management outsourcing or co-sourcing to ensure your hybrid Exchange initiative is successfully completed on time and within budget.
SQL Server 2014 Backup Engineer
SQL Server 2014 Cardinality Estimation Support and Integration
SQL Server 2014 includes significant enhancements in key areas such as performance, availability, compliance, and cloud readiness. SQL Server 2014 is the first release of Microsoft SQL Server that incorporates in-memory technology that operates seamlessly with all types of applications including OLTP, data warehousing (DWH), and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can deliver efficient remote and onsite consulting services that include planning, configuration, management, remediation, and software development services to enable businesses of any size to achieve maximum business value from their SQL Server 2014 investment.
Online Support Services Teleworker Collaboration
24x7x365 At Home Employees Collaboration Software Setup and Support
Progent can assist small and medium-size businesses to deploy collaborative applications to permit their at-home employees to engage in productive interaction with colleagues and clients.
Microsoft Operations Manager Online Help
System Center MOM Specialist
Mid-sized businesses can derive all the advantages of Microsoft System Center Operations Manager 2007 and have fast availability of Progent's Microsoft and Cisco Premier IT support professionals. Thanks to Progent's economically priced IT service programs, mid-size organizations can select a simple co-sourcing service program based on Microsoft Operations Manager 2007 with server monitoring, automated alerts, in-depth reporting, Help Desk Call Center, and remote troubleshooting. For businesses with line-of-business environments who need zero-downtime networking, Progent offers a complete round-the-clock outsourcing package. Progent supports Operations Manager to offer medium-size business networks world-class availability, security and performance.
Skype for Business 2015 Integration
Skype for Business and Cisco Unified Communications Consult
Progent's Microsoft-certified consultants can provide remote and on-premises expertise for companies of any size to evaluate the costs/benefits of migrating to Microsoft Skype for Business from any release of Lync Server or Microsoft Office Communications Server. Progent can help your business to plan an on-premises, cloud-based or mixed deployment; interface Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint Server and Office or Microsoft 365; configure high-availability solutions; connect Skype for Business with your PSTN gateway; and integrate other communication platforms like Cisco Video Interop Server. Progent's certified network security consultants can help you design and verify a security strategy for your Skype for Business solution that is compliant with regulatory standards.
School Wireless Example Application
Building to Building Wireless Case Studies
Progent delivered a wireless integration environment that enabled a school to improve productivity and avoid the ongoing costs of a dedicated data connection. Progent recommended a Proxim Tsunami wireless 60Mbps bridge. The low-cost building-to-building Proxim wireless bridge is designed for interfacing separate locations as far as 2.5 miles apart and can extend to even greater distances. This wireless solution offered improved bandwidth and reliability than recourse to amplifying the 802.11b wireless network, and because it utilizes the 5.8Ghz band it offered immunity to outside interference.
Dynamics NAV ERP Programming Company
MCSE Expert Certified Dynamics 365 NAV Consulting Services
Dynamics Business Central (previously, formerly} branded Dynamics NAV and Navision) provides SMBs a single platform for financials, inventory, operations control, capacity planning, purchasing, sales and marketing, demand forecasting, and business reporting. Progent's Dynamics 365 Business Central/NAV consultants can assist company to maintain your older Dynamics NAV environment or migrate smoothly to a cloud-based, on-premises, or hybrid deployment.
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