Enlarging your at-home workforce may have a major effect on network infrastructure, security, and company workflows. Progent has two decades of experience helping SMBs to design, deploy, manage, tune, and debug IT networks that support work-from-home employees. Progent can assist your Broomfield company to select the right technologies and follow best practices in building and operating a safe virtual ecosystem for telecommuters that facilitates collaboration and delivers top value. Progent can provide support services that go from on demand guidance for getting you past occasional technical roadblocks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.
Progent's consultants can help Broomfield, Colorado organizations to succeed with any facet of building a high-functioning work-from-home environment by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, helpdesk outsourcing, security and compliance, data protection solutions, and unified management.
Help Desk Services for Telecommuters
A rapid, organization-wide transition to a from-home workforce, which could be activated by a pandemic or as a component of a disaster recovery plan, can overstretch even a high-performing internal Call Center. Progent's Help Desk services allow organizations of any size to outsource or supplement their Call Desk by using Progent's online Technical Response Center (TRC) services.
- Progent's Standard Help Desk Call Center services leverage Progent's nationwide team of remote technical support specialists combined with world-class ticketing and follow-up software to provide an affordable, state-of-the-art Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 desktop support from service requests through ticket creation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal enables telecommuters to track or edit the status of their current tickets, add details, and append screenshots or relevant files. Technical support services are provided at a significant price reduction off Progent's normal Level 1 desktop service charges, and Progent offers optional fast hand-off to Level 2 and Level 3 support experts to resolve complex problems. For details, go to Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Call Desk Augmentation Service enables your company to supplement your existing Help Desk staff by splitting responsibilities for Call Desk services transparently between your regular IT support personnel and Progent's extensive roster of PC support engineers and subject matter specialists. Progent's shared Call Center service is based on a collective support solution utilizing the leading PSA platform for managing help requests and ticketing, establishing responsibility, monitoring progress, and producing reports. To find out how Progent's Help Desk Augmentation Services can enable your business to provide world-class technical support to your telecommuters, go to Progent's Support Desk supplementation Services.
Contact Progent for Remote Workforce Expertise
To contact Progent about building and managing an efficient telecommuter solution for your Broomfield, Colorado business, phone 1-800-993-9400 or refer to Contact Progent.