Enlarging your telecommuter workforce may have a significant impact on IT infrastructure, security, and corporate culture. Progent has two decades of background assisting SMBs to plan, deploy, manage, tune, and debug IT environments that incorporate work-from-home employees. Progent can assist your Broomfield organization to select the appropriate technologies and follow leading practices in creating and maintaining a safe virtual office ecosystem for teleworkers that promotes teamwork and delivers maximum value. Progent can provide support services ranging from on demand guidance for helping you past occasional IT roadblocks to full project management to help you carry out mission-critical initiatives.
Progent's consultants can help Broomfield, Colorado organizations to with any aspect of creating a high-functioning work-at-home ecosystem by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk services, endpoint security, backup/restore solutions, and centralized management.
Help Desk Support for Telecommuters
An emergency, enterprise-wide transition to a telecommuter workforce, which could be motivated by a pandemic or as an element of a disaster recovery/business continuity preparedness plan, can overstretch even a well-staffed internal Call Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or augment their Call Center by using Progent's online Technical Response Center (TRC) services.
- Progent's Standard Call Center services utilize Progent's nationwide network of remote technical support specialists combined with world-class trouble ticketing and follow-up software to provide an economical, advanced Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of remote Level 1 PC technical support from help requests through trouble ticket creation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal allows telecommuters to track or revise the status of their active tickets, enter information, and append screenshots and relevant files. Support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical support charges, and Progent offers the option of rapid hand-off to Level 2 and Level 3 support experts to resolve advanced problems. To find out more, refer to Progent's Standard Helpdesk Services for small companies.
- Progent's Call Desk Augmentation Service allows your business to expand your current Call Desk organization by splitting delivery of Call Desk support seamlessly between your in-house support personnel and Progent's nationwide team of PC support technicians and subject matter specialists. Progent's shared Support Desk service uses a co-sourcing support solution based on the leading professional services automation platform for managing service requests and trouble tickets, assigning ownership, monitoring progress, and producing reports. For information about how Progent's Call Desk Supplementation Services can enable your company to provide best-in-class IT support to your from-home workers, see Progent's Help Desk Call Center augmentation Services.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and maintaining an efficient telecommuter solution for your Broomfield, Colorado company, phone 1-800-993-9400 or refer to Contact Progent.