Expanding your telecommuter workforce may have a significant effect on IT architecture, security, and company workflows. Progent has 20 years of experience helping SMBs to design, configure, administer, tune, and debug IT environments that incorporate at-home workers. Progent can assist your Broomfield company to pick the appropriate tools and follow leading practices in building and operating a safe virtual office solution for teleworkers that promotes teamwork and delivers top business value. Progent can provide support services that go from as-needed guidance for helping you over challenging IT bottlenecks to full project management or co-management to help you carry out mission-critical initiatives.
Progent can help Broomfield, Colorado businesses to with any aspect of building a high-functioning work-from-home environment by providing network infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, cloud integration, Help Desk outsourcing, security and compliance, data protection solutions, and streamlined management.
Help Desk Support for At-Home Workers
An emergency, enterprise-wide changeover to a teleworker workforce, which might be activated by a pandemic or as a component of a disaster recovery/business continuity plan, can overwhelm even the most efficient in-house Support Desk. Progent's Help Desk Call Center services allow businesses to outsource or expand their Call Desk with Progent's online Technical Response Center services.
- Progent's Standard Call Desk services leverage Progent's nationwide team of remote IT support experts along with world-class trouble ticketing and follow-up technology to offer an economical, modern Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of online Level 1 desktop technical support from service requests through ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows at-home employees to monitor or update the status of their active trouble tickets, add information, and append screenshots and relevant files. Technical support services are provided at a substantial price reduction off Progent's ordinary Level 1 technical support charges, and Progent makes available optional fast escalation to Level 2 and Level 3 IT experts to resolve advanced problems. For details, visit Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Help Desk Call Center Augmentation Service enables your business to augment your existing Help Desk Call Center staff by splitting delivery of Call Center services transparently between your regular IT support staff and Progent's nationwide roster of desktop support engineers and subject matter experts. Progent's shared Call Desk service is based on a collective support model utilizing the leading professional services automation tool for managing service requests and ticketing, establishing responsibility, tracking progress, and generating management reports. For details about how Progent's Support Desk Supplementation Services can enable your company to deliver best-in-class desktop support to your at-home employees, go to Progent's Help Desk Call Center supplementation Services.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and managing an efficient telecommuter environment for your Broomfield, Colorado company, phone 1-800-993-9400 or refer to Contact Progent.