Expanding your remote workforce may have a major impact on IT infrastructure, security, and corporate processes. Progent has two decades of experience helping businesses of all sizes to plan, configure, administer, optimize, and debug IT networks that incorporate at-home workers. Progent can help your Broomfield company to pick the right technologies and adhere to best practices in creating and operating a safe virtual ecosystem for telecommuters that promotes teamwork and returns top business value. Progent can provide services ranging from as-needed guidance for getting you over challenging technical roadblocks to comprehensive project management to help you carry out business-critical tasks.

Progent can help Broomfield, Colorado organizations to with any facet of creating a high-functioning telecommuting ecosystem by providing network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Help Desk services, endpoint security, data protection solutions, and centralized management.

Help Desk Services for Teleworkers
A fast, company-wide changeover to a from-home workforce, which could be driven by a pandemic or as part of a business continuity preparedness plan, can overstretch even a high-performing internal Call Desk. Progent's Help Desk services allow businesses to outsource or expand their Help Desk Call Center with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Help Desk Call Center support services leverage Progent's extensive network of remote technical support experts combined with world-class ticketing and follow-up technology to provide an economical, advanced Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 desktop technical support from initial help requests through ticket generation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal allows from-home workers to check or revise the status of their current trouble tickets, enter information, and append screen captures and attachments. Desktop support services are provided at a significant price reduction off Progent's ordinary Level 1 technical support rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT experts to resolve advanced problems. For details, go to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Call Desk Supplemental Service enables your business to augment your current Call Center staff by splitting delivery of Help Desk support seamlessly between your in-house support personnel and Progent's nationwide roster of desktop support engineers and subject matter specialists. Progent's co-managed Call Desk service uses a collaborative support solution based on the number one PSA tool for managing service requests and trouble tickets, establishing ownership, monitoring progress, and generating reports. For details about how Progent's Call Center Augmentation Services can help your company to deliver best-in-class technical support to your teleworkers, see Progent's Call Center supplementation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and managing an efficient telecommuter solution for your Broomfield, Colorado business, call 1-800-993-9400 or visit Contact Progent.