Expanding your remote workforce may have a significant effect on IT infrastructure, security, and company culture. Progent has 20 years of background helping businesses of all sizes to design, deploy, administer, tune, and debug IT environments that support at-home workers. Progent can help your Broomfield organization to pick the appropriate tools and adhere to leading practices in building and maintaining a safe virtual office ecosystem for telecommuters that promotes collaboration and returns maximum business value. Progent can provide support services ranging from as-needed guidance for helping you past challenging technical roadblocks to full project management to help you carry out mission-critical initiatives.

Progent's consultants can help Broomfield, Colorado businesses to succeed with any facet of creating a high-performing telecommuting ecosystem by providing network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, cloud integration, helpdesk augmentation, endpoint security, backup/restore solutions, and unified management.

Help Desk Services for Remote Workers
A sudden, company-wide transition to a telecommuter workforce, which might be the result of a pandemic or as an element of a disaster recovery process, can overstretch even the most efficient in-house Support Desk. Progent's Call Center services allow businesses to outsource or expand their Call Center with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Center services utilize Progent's nationwide team of online technical support experts combined with enterprise-class trouble ticketing and tracking software to offer an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables from-home workers to check or edit the status of their active trouble tickets, add information, and append screen captures and attachments. Desktop support services are provided at a significant discount off Progent's ordinary Level 1 technical service charges, and Progent offers the option of fast hand-off to Level 2 and Level 3 IT specialists to resolve complex problems. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Support Desk Supplemental Service allows you to augment your current Call Center team by splitting responsibilities for Call Desk support seamlessly between your in-house IT support staff and Progent's nationwide roster of desktop support engineers and subject matter specialists. Progent's co-managed Call Center service is based on a co-sourcing support model utilizing the leading PSA tool for managing help requests and ticketing, assigning ownership, tracking progress, and producing reports. For details about how Progent's Help Desk Augmentation Services can enable your company to deliver world-class IT support to your at-home workforce, visit Progent's Help Desk augmentation Services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and maintaining a productive work-from-home environment for your Broomfield, Colorado business, call 1-800-993-9400 or visit Contact Progent.