Enlarging your remote workforce may have a significant effect on IT architecture, security/compliance, and corporate workflows. Progent has 20 years of experience assisting SMBs to design, configure, administer, tune, and debug IT environments that incorporate a remote workforce. Progent can assist your Broomfield company to pick the right tools and follow leading practices in creating and operating a safe virtual office ecosystem for telecommuters that promotes teamwork and delivers top business value. Progent offers support services ranging from on demand guidance for getting you past occasional IT roadblocks to comprehensive project management or co-management to help you successfully complete business-critical tasks.

Progent's consultants can help Broomfield, Colorado businesses to with any aspect of creating a high-functioning work-at-home environment by providing network infrastructure configuration services, IP voice expertise, video conferencing support, collaboration platform customization and training, cloud connectivity, helpdesk outsourcing, endpoint security, backup/restore solutions, and unified management.

Help Desk Call Center Support for At-Home Workers
A sudden, enterprise-wide switchover to a from-home business model, which might be activated by a pandemic or as part of a disaster recovery plan, can overstretch even the most efficient in-house Call Desk. Progent's Help Desk services make it possible for organizations of any size to outsource or augment their Help Desk with Progent's remote Technical Response Center team.

  • Progent's Standard Help Desk Call Center services leverage Progent's nationwide network of remote technical support experts along with enterprise-class trouble ticketing and tracking software to offer an economical, state-of-the-art Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of online Level 1 desktop support from service requests through ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to monitor or revise their active trouble tickets, enter information, and upload screen captures or relevant files. Support services are delivered at a significant price reduction off Progent's ordinary Level 1 technical service charges, and Progent offers optional rapid escalation to Level 2 and Level 3 support specialists to deal with complex problems. To learn more, see Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Call Desk Supplemental Service enables you to augment your current Support Desk team by sharing delivery of Support Desk support services seamlessly between your regular IT support personnel and Progent's nationwide roster of desktop support engineers and subject matter experts. Progent's shared Call Center service is based on a collective support solution utilizing the number one PSA tool for managing service requests and ticketing, assigning responsibility, tracking progress, and producing reports. To learn how Progent's Help Desk Augmentation Services can help your company to provide best-in-class technical support to your teleworkers, go to Progent's Call Desk augmentation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and maintaining a productive work-from-home environment for your Broomfield, Colorado business, phone 1-800-993-9400 or go to Contact Progent.