Expanding your remote workforce can have a significant effect on IT architecture, security/compliance, and company processes. Progent has two decades of background assisting businesses of all sizes to design, configure, administer, tune, and debug IT networks that incorporate at-home workers. Progent can assist your Broomfield organization to select the appropriate tools and follow leading practices in creating and maintaining a secure virtual office solution for teleworkers that facilitates collaboration and returns top business value. Progent offers support services ranging from as-needed guidance for helping you over occasional IT bottlenecks to full project management or co-management to help you carry out business-critical tasks.
Progent's consultants can help Broomfield, Colorado businesses to with any aspect of building a high-functioning telecommuting environment by providing infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform customization and training, public cloud connectivity, Help Desk augmentation, data security, data protection solutions, and centralized management.
Help Desk Support for Teleworkers
A rapid, organization-wide changeover to a from-home workforce, which could be motivated by a pandemic or as a component of a business continuity plan, can overstretch even the most efficient internal Call Center. Progent's Help Desk services allow businesses of any size to outsource or supplement their Support Desk by using Progent's online Technical Response Center services.
- Progent's Standard Support Desk services utilize Progent's extensive network of online IT support experts combined with enterprise-class trouble ticketing and follow-up software to provide an affordable, modern Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 PC technical support from service requests to trouble ticket creation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables from-home workers to check or edit the status of their current trouble tickets, enter information, and append screen captures and relevant files. Support services are delivered at a significant discount off Progent's normal Level 1 technical service charges, and Progent makes available optional fast escalation to Level 2 and Level 3 support specialists to resolve complex problems. To learn more, see Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Help Desk Augmentation Service allows your company to augment your existing Help Desk Call Center staff by splitting delivery of Call Center support services seamlessly between your regular support staff and Progent's extensive team of desktop support technicians and subject matter experts. Progent's shared Help Desk Call Center service uses a collective support solution utilizing the number one professional services automation (PSA) platform for managing help requests and ticketing, establishing ownership, tracking progress, and generating management reports. For information about how Progent's Support Desk Supplementation Services can help your company to provide world-class desktop support to your telecommuters, visit Progent's Call Center augmentation Services.
Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and maintaining a productive work-from-home solution for your Broomfield, Colorado organization, phone 1-800-993-9400 or go to Contact Progent.