Enlarging your remote workforce can have a major impact on IT infrastructure, cybersecurity, and corporate processes. Progent has two decades of background assisting SMBs to plan, deploy, manage, tune, and troubleshoot IT networks that support at-home workers. Progent can help your Broomfield company to select the right tools and follow leading practices in creating and operating a secure virtual office ecosystem for teleworkers that facilitates teamwork and delivers maximum value. Progent can provide support services that go from on demand expertise for helping you past occasional technical bottlenecks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent can assist Broomfield, Colorado businesses to succeed with any aspect of building a high-performing telecommuting ecosystem by delivering network infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, public cloud integration, helpdesk services, data security, backup/restore solutions, and streamlined management.

Help Desk Services for Remote Workers
A fast, company-wide changeover to a telecommuter business model, which could be the result of a pandemic or as part of a disaster recovery plan, can overstretch even a well-staffed internal Call Center. Progent's Help Desk Call Center services make it possible for organizations to outsource or supplement their Call Desk with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Support Desk support services leverage Progent's extensive network of remote IT support specialists along with enterprise-class ticketing and follow-up software to provide an affordable, state-of-the-art Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of remote Level 1 desktop support from initial help requests through ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables teleworkers to track or revise the status of their active tickets, enter information, and append screen captures or relevant files. Support services are provided at a significant discount off Progent's ordinary Level 1 technical service rates, and Progent makes available the option of fast hand-off to Level 2 and Level 3 IT specialists to resolve complex problems. To learn more, go to Progent's Standard Helpdesk Services for small companies.
  • Progent's Call Desk Augmentation Service allows you to augment your current Help Desk Call Center organization by splitting delivery of Help Desk Call Center support services transparently between your regular support organization and Progent's extensive roster of PC support engineers and subject matter experts. Progent's co-managed Help Desk service is based on a collective support model based on the number one professional services automation (PSA) platform for handling service requests and trouble tickets, establishing ownership, tracking progress, and producing management reports. To learn how Progent's Support Desk Supplementation Services can enable your business to provide world-class technical support to your at-home employees, go to Progent's Help Desk supplementation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and maintaining an efficient telecommuter solution for your Broomfield, Colorado business, phone 1-800-993-9400 or go to Contact Progent.