Enlarging your remote workforce can have a major impact on network infrastructure, security/compliance, and corporate culture. Progent has two decades of experience helping businesses of all sizes to design, configure, administer, tune, and debug IT networks that incorporate a remote workforce. Progent can assist your Broomfield organization to select the right technologies and adhere to leading practices in creating and operating a secure virtual solution for telecommuters that facilitates collaboration and delivers maximum value. Progent can provide services that go from as-needed guidance for getting you past challenging technical roadblocks to comprehensive project management to help you carry out mission-critical tasks.

Progent's consultants can assist Broomfield, Colorado organizations to succeed with any facet of creating a high-functioning work-at-home environment by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, helpdesk services, security and compliance, data protection solutions, and unified management.

Help Desk Call Center Support for Remote Workers
A sudden, organization-wide transition to a teleworker business model, which could be activated by an epidemic or as an element of a disaster recovery/business continuity plan, can overstretch even a high-performing in-house Call Desk. Progent's Help Desk Call Center services allow organizations of any size to outsource or augment their Help Desk Call Center with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Help Desk support services leverage Progent's nationwide network of online technical support experts along with world-class trouble ticketing and tracking software to provide an affordable, modern Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of remote Level 1 PC technical support from initial service requests to trouble ticket generation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal enables teleworkers to check or update the status of their active trouble tickets, enter information, and append screen captures and relevant files. Technical support services are delivered at a substantial price reduction off Progent's ordinary Level 1 desktop service rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 support specialists to resolve advanced issues. To learn more, refer to Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Call Center Augmentation Service enables your company to supplement your current Call Center organization by sharing responsibilities for Help Desk support services seamlessly between your regular support personnel and Progent's extensive team of PC support technicians and subject matter experts. Progent's co-managed Call Desk service is based on a collective support solution based on the number one professional services automation (PSA) tool for managing service requests and ticketing, assigning responsibility, tracking progress, and generating reports. For information about how Progent's Help Desk Supplementation Services can help your company to deliver world-class IT support to your at-home workforce, visit Progent's Call Desk augmentation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and maintaining an efficient telecommuter solution for your Broomfield, Colorado business, phone 1-800-993-9400 or visit Contact Progent.