Broomfield Offsite Workforce Connectivity Consulting Company
System Planning, Implementation, Administration and Call Center Consulting Experts
Enlarging your telecommuter workforce may have a major effect on IT infrastructure, cybersecurity, and corporate workflows. Progent has two decades of experience assisting businesses of all sizes to design, configure, manage, tune, and troubleshoot IT environments that incorporate a remote workforce. Progent can help your Broomfield organization to pick the appropriate technologies and adhere to leading practices in creating and maintaining a secure virtual ecosystem for telecommuters that facilitates collaboration and delivers maximum business value. Progent can provide support services that go from as-needed expertise for getting you past occasional technical bottlenecks to comprehensive project management or co-management to help you carry out mission-critical initiatives.
Progent can help Broomfield, Colorado businesses to succeed with any facet of creating a high-functioning work-at-home environment by providing infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Call Desk services, cybersecurity, data protection solutions, and unified management.
Network Infrastructure for Telecommuters
Integrating the physical and software infrastructure required for a remote work environment can be especially complicated if you have to accommodate a mix of worker-owned equipment such as desktop computers and notebooks, Internet routers, and wireless appliances from an assortment of manufacturers and with a mix of operating systems and firmware levels. Progent's background providing online support for both outdated as well as current technologies in remote office venues allows you to make cost-effective use of your available infrastructure and provides you with fast access to expertise for implement essential updates. Services available from Progent to help you to implement a high-functioning work-at-home ecosystem include:
- Virtual Private Network (VPN) connectivity makes it possible to establish a secure tunnel for authorized remote employees to use IT assets located at your company data center or in a public cloud. Progent can help your company to deploy and manage VPN connections between your at-home workforce and your key IT resources by providing remote VPN integration consulting. For businesses using Cisco's ASA firewalls, Progent's Cisco ASA consultants can help your remote workers to set up Cisco's popular AnyConnect software for secure VPN tunneling for a broad range of devices including Windows, macOS, iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure platforms allow a telecommuter to see and interact with a data center PC's desktop. This technology provides IT managers substantial control over the computing ecosystem of telecommuters and offers them a consistent and more productive experience. Progent's VDI services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops expertise.
- Routers connect at-home computer networks to the Internet and support VPN tunnels, home wireless connectivity, and firewalls. Progent can provide expert online consulting for deploying home routers from a range of vendors. See router configuration support from Cisco-certified experts.
- Home Wireless networks, typically shared by the whole family and visitors, are commonly utilized by telecommuters to access their Internet router for work. This can cause throughput as well as security problems. Progent can help you to resolve these problems by delivering services like Aironet configuration expertise, Cisco-certified Meraki wireless installation consulting, and Ubiquiti WiFi AP setup assistance.
- Internet connectivity solutions impact the performance and reliability of connections between telecommuters and the corporate network. Business-critical processes might require backup Internet connections in case the primary connection fails. Progent offers expertise for picking Internet service providers, selecting appropriate service packages, and integrating redundant Internet connections. See Internet connectivity integration services.
IP Voice Integration for Teleworkers
Expanding the company PBX environment to include remote users is critical to maintaining an effective work-at-home solution. A broad range of cloud-centric VoIP products are popular with small and mid-size businesses to support teleworkers. Many larger organizations rely on Cisco's modern or older platforms for VoIP solutions. Progent can assist businesses of any size to plan or maintain a remote IP voice environment that provides the versatility, transparency and protection required for at-home workers. Progent's Cisco-certified CCIE Voice experts offer high-level support to help businesses tune their existing Cisco IP voice environments to handle a growing remote workforce.
- Cisco Unified Communications Manager (CUCM) extends high-end telephony capabilities to devices such as IP phones, media processing products, Voice over IP gateways, and mixed media apps deployed throughout the network. CUCM supports other mixed media services such as unified messaging, voice/video conferencing, and team collaboration networks. For more information about Progent's Unified Communications Manager support, refer to Cisco Unified Communications Manager consultants.
- CallManager is Cisco's legacy call-processing software and has been replaced by CUCM. Progent can assist your company to maintain your existing CallManager environment or upgrade efficiently to Cisco's modern IP telephony products. To learn about Progent's expertise for Cisco CallManager and Cisco's other older VoIP products, visit CallManager expertise.
- Cisco IP Gateways provide integration with PSTN networks and with clients working beyond the corporate perimeter like at-home workers. Progent can provide expert support for Cisco's legacy IP gateways including the UC520, UC540 and UC560 series as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway integration consulting.
- Other VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to expand your WAN architecture to work with these VoIP solutions and provide as-needed configuration and debugging expertise.
Video Conferencing for Telecommuters
A wide selection of video conferencing products from major technology companies support online discussions, video and voice conferencing, chat, and screen/content sharing for both onsite users and at-home workers. Many organizations use a mix of products to meet the needs of their different partners and customers. Progent's communications experts can help you to maintain your existing voice/video conferencing environment and enhance the experience of your at-home workforce.
- Skype for Business is Microsoft's leading communications product that enables presence, IM, audio and video conferencing as well as the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent offers the skills of Microsoft-certified specialists who can help your company to configure and maintain Skype for Business clients to accommodate your at-home workforce. For details about Progent's support expertise for Skype for Business, refer to Skype for Business integration experts.
- FaceTime is Apple's multiuser video phone app for compatible iOS and Mac devices. FaceTime runs over Wi-Fi or cellular Internet connections. Current versions of FaceTime allow up to 32 simultaneous users for voice/video sessions. To learn more about Progent's consulting expertise for FaceTime, visit Progent's FaceTime configuration expertise.
- Webex Meeting Center supports remote conferencing for virtually all desktop or mobile devices. Offered through Cisco's Webex Cloud, Webex services include sharing specific content or computer screens, presentations that incorporate rich media such as Microsoft PowerPoint, session recording, plus revision and playback for future reference. For details about Progent's support services for Cisco Webex and for additional IP video solutions from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a hub for conferencing, contacts, and content with capabilities such as video calling, persistent chat, plus data sharing. For details about Progent's support expertise for Teams and for additional Microsoft 365 apps, see Progent's Microsoft Teams consulting services.
- Other Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and troubleshooting expertise for these conferencing platforms and assist you to tune your network architecture to host them.
Microsoft Collaboration Platforms for Telecommuters
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office and Microsoft 365 suites, providing a powerful environment of productivity apps that deliver a cohesive user interface for sharing data and ideas throughout multiple sites and on a wide selection of endpoint devices. Progent has provided remote consulting support for SharePoint and Exchange since their original publication and can assist businesses to tune these flagship collaboration platforms to optimize the effectiveness of your at-home workforce.
SharePoint utilizes web sites to allow collaboration and information sharing by providing policy-based access to data, workflow, and utilities for searching through enterprise-wide information silos. SharePoint permits you to create secure web portals that enables remote workers to see and update aggregated corporate intelligence by means of Intranets (Wikis), Blogs, social networking sites, and Web Parts (Widgets). For information about Progent's SharePoint consulting expertise, go to SharePoint configuration and application development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange support services, visit planning and configuration consulting for Exchange.
OneDrive is Microsoft's collaborative cloud file hosting and synchronization service, comparable to GoogleDrive. At-home workers can save files to the OneDrive service, and colleagues anywhere can retrieve them safely via a browser. Provided with Office and Microsoft 365, OneDrive allows at-home workers to co-author files. Edits created offline are automatically uploaded when you go back online. To learn about Progent's support services for OneDrive, go to Microsoft Onedrive configuration consulting.
Public Cloud Integration Services for Teleworkers
Progent offers affordable online support for enabling businesses to build, manage and optimize integrated hybrid network models that combine internal data centers, at-home workers, branch offices, and public cloud services. Progent can provide top-tier consultant for all types of cloud service delivery such as Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service. Progent can help remote workers resolve problems with public cloud connectivity, identity, and cybersecurity.
Microsoft Azure is a leading family of public cloud services that enables you to use infrastructure, virtual servers, and key applications running on Microsoft's massive cloud. Azure offers more than 100 cloud-based services including hosting for Windows and Linux-powered VMs, on-demand cloud storage, email and messaging, application development with Visual Studio, and data protection. Progent can help you to deploy VMs on Azure Virtual Machines, configure storage on Azure Storage services, streamline identity control with Azure Active Directory, and design backup and restore systems with Azure Backup. Progent's cloud experts can also show you how to establish secure access to Azure services for telecommuters by setting up and debugging firewall appliances and VPN tunnels. For details about Progent's consulting expertise for Azure, see Microsoft Azure expertise.
Microsoft 365, previously called Office 365, is Microsoft's popular family of business productivity applications and cloud services available on a subscription basis. Microsoft apps and services are provided in a selection of bundles intended for customers ranging from students and small offices to major enterprises. Progent can provide quick and easy online access to consultants knowledgeable about Microsoft 365-compatible client devices based on Windows, Mac, iOS, and Google Android operating systems. Progent can help your business to evaluate the various subscription plans offered with Microsoft 365 and configure 365 apps for your at-home workers in a way that delivers maximum business value. For information about Progent's consulting expertise for Microsoft 365, refer to Microsoft 365 consulting support.
Microsoft 365 Exchange Online is one of the most widely used cloud-based applications in the Microsoft 365 product line. Exchange Online provides the benefits of reduced spending for physical infrastructure, simplified management, dynamic scaling, high availability, and additional advantages inherent with public clouds. Microsoft has engineered Microsoft 365 Exchange Online to run seamlessly with on-premises deployments of Exchange, enabling you to build hybrid information systems. Progent's certified Exchange experts can provide occasional assistance to get you past tough IT roadblocks and also offer end-to-end project management outsourcing to make sure your teleworkers have easy and safe access to your Exchange Online environment. For information Progent's consulting expertise for Exchange Online, visit Microsoft 365 Exchange Online configuration and troubleshooting consulting.
Amazon Web Services (AWS) is a trailblazer in the public cloud computing arena and is the world's biggest provider of cloud-based services. Progent can provide fast and affordable online access to cloud connectivity experts who can assist your business to plan, implement, maintain, and debug hybrid information networks that integrate Amazon AWS cloud services with on-premises resources and with other public clouds like Azure. Progent also can provide access to Cisco-certified CCIE networking consultants to help you to build a high-availability network model so your employees have a productive computing experience whether they are working from your headquarters, a remote branch, at home, or on the road. To learn about Progent's consulting expertise for Amazon AWS, see Amazon AWS consulting expertise.
Google Cloud Platform is a popular collection of cloud computing services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco experts can help your business to expand your existing IT assets with the Google Cloud Platform, and Progent's database consultants can help you make your critical applications cloud friendly so your at-home workers can take full advantage of Google Cloud services. Progent's consultants can help you to deploy VMs on Google Cloud Compute Engine, design a cost-effective storage system with Google Cloud Storage services, and simplify access control for remote workers with GCP Cloud Identity. Progent's experts can also assist your organization to utilize GCP's management technology to administer and track your Google Cloud ecosystem. For details, go to Google Cloud Platform consulting support.
Help Desk Call Center Support for At-Home Workers
A rapid, company-wide transition to a telecommuter workforce, which could be driven by an epidemic or as a component of a disaster recovery plan, can overwhelm even the most efficient internal Help Desk. Progent's Call Center services make it possible for organizations to outsource or expand their Support Desk with Progent's online Technical Response Center team.
- Progent's Standard Call Desk services utilize Progent's extensive team of remote IT support experts combined with world-class trouble ticketing and follow-up software to provide an affordable, modern Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of remote Level 1 PC support from initial help requests through trouble ticket creation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal allows from-home workers to track or update their current tickets, add details, and append screen captures or relevant files. Desktop support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop support charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support specialists to resolve complex issues. To find out more, see Progent's Standard Helpdesk Services for small businesses.
- Progent's Help Desk Augmentation Service enables your company to supplement your existing Help Desk team by splitting responsibilities for Help Desk support services transparently between your in-house IT support organization and Progent's nationwide team of desktop support technicians and subject matter specialists. Progent's shared Help Desk service uses a co-sourcing support solution based on the leading PSA platform for managing service requests and ticketing, establishing responsibility, monitoring progress, and generating reports. To find out how Progent's Help Desk Augmentation Services can help your business to provide best-in-class desktop support to your telecommuters, see Progent's Call Desk augmentation Services.
Security for Telecommuters
Work-from-Home (WFH) workers typically utilize their own computers and often operate in a poorly secured physical space. This increases their vulnerability to cyber attacks and calls for judicious deployment of corporate firewalls, anti-malware tools, multi-factor authentication, remote endpoint monitoring, intensive user education, and the creation of policies built on leading practices. Progent's veteran team of IT security support experts can help you to design, configure and manage a compliant cybersecurity solution that guards vital IT resources in networks that incorporate telecommuters.
Firewalls allow you to create a network environment that can be securely utilized by on-premises users and by an at-home workforce, mobile employees, vendors, clients, and the public. Modern firewall devices allow you to configure and control appropriate permissions to different groups of users and to scale your network and adjust your security as your business evolves and as cyber threats grow more sophisticated. Progent works with both current and legacy firewall appliances from all leading vendors like Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. For more information about Progent's firewall configuration services, visit firewall configuration and support services.
Remote Endpoint Security Monitoring makes it easy to watch over the various computers used by at-home workers and either reject or identify and respond to modern threats like ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a small-footprint software agent is put on every protected endpoint device, watching all activity and using state-of-the-art machine learning from SentinelOne to detect zero-day attacks before they can spread. When an attack is spotted, ProSight ASM instantly disconnects the targeted endpoint from the corporate network to contain the malware. Since the ProSight Active Security Monitoring agent is autonomous, endpoints remain secure even when they are not connected to the Internet. Progent is a SentinelOne Partner, reseller, and integrator. To learn more about ProSight Active Security Monitoring, refer to remote endpoint monitoring for an at-home workforce.
Progent's Duo authentication service plans utilize Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication. Duo enables one-tap identity verification on iOS, Google Android, and other out-of-band devices. Using 2FA, whenever you log into a secured application and enter your password you are requested to verify your identity on a unit that only you possess and that is accessed using a different network channel. A broad selection of out-of-band devices can be utilized for this added means of authentication including a smartphone or wearable, a hardware token, a landline telephone, etc. You may designate multiple verification devices. To find out more about ProSight Duo identity authentication services, refer to Duo MFA two-factor authentication services for an at-home workforce.
Security Audits can evaluate the exposure of your information system to all types of outside and local security attacks for a network that includes at-home workers. Progent can run online, automated security analysis scanning for quickly and affordably uncovering a broad range of security holes that can be surfaced via the Internet. Progent's security audit experts, which can be provided by network security professionals with advanced certifications including CISA, ISSAP, and GIAC, can assist your company to audit your processes and governance policies and review your WAN infrastructure to allow you to design the highest level of protection for your telecommuters.
Download White Paper: Securing a Work-From-Home (WFH) Network
To view or download a white paper about critical areas to focus on for protecting a network that incorporates work-from-home staff, click:
Securing a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)
Data Protection for At-Home Workers
The field of Data Protection involves backing up and restoring vital information in order to avoid data loss and minimize restoration time and effort in case of storage system failures resulting from equipment breakdowns, software glitches, user error, malware, or any other reason. Dependable data protection strategies can be particularly difficult to architect and manage in hybrid environments that combine in-house data centers, cloud resources, and at-home workers.
- Backup/Restore solutions for telecommuters must cover multiple kinds of user-owned endpoint devices. Progent offers fast remote help from experts familiar with a wide range of products for protection Microsoft Windows, Apple and Linux/UNIX servers and desktops as well as laptops, tablets and handhelds. Leading backup/recovery solutions maintained by Progent's backup/recovery experts include Barracuda Backup, Azure Backup, DoubleTake Software, CrashPlan, Mozy, and Time Machine. To protect data distributed throughout a hybrid network, Progent offers ProSight Data Protection Services, a backup/recovery subscription service that uses cloud-based storage and features fine-grained restore and unified management capabilities.
- Disaster Recovery/Business Continuity (DR/BC) plans often anticipate circumstances that call for a rapid switch to a work-at-home environment. Progent's expert disaster recovery preparedness consultants and business continuity consultants can help your business to develop, document and test a DR/BC plan that addresses the process of moving to an at-home workforce.
Unified Management for At-Home Workers
Microsoft has renamed and reshuffled its endpoint management products under the name Endpoint Manager, which includes Intune for cloud management of mobile and remote devices and Configuration Manager for managing local computers. Endpoint Manager offers a unified solution for protecting corporate data by controlling onsite, mobile, and at-home endpoint devices.
Intune
Intune is part of Microsoft's Endpoint Management family that also includes Configuration Manager. Intune is a cloud service for managing and securing off-premises devices and applications. Managed endpoint computers can be personally owned or company owned. IT admins managing the enrolled endpoint computers of telecommuters can use Intune to provision and authenticate apps on devices, push patches and certificates, set up policies for accessing information and resources, set passwords, create VPN connections, control how home-based workers share information, establish threat defense, verify compliance, and delete corporate information from lost, stolen or deactivated devices. Microsoft Intune works with iOS/iPadOS, Android, Windows, and macOS devices. For information about Microsoft Intune and how Progent can help your company to use this platform to manage the endpoint computers of your at-home workforce, see Intune teleworker device management expertise.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized Mobile Device Management platform that helps network managers to keep off-premises endpoint devices current and secure. Workspace ONE incorporates VMware AirWatch for centralized endpoint management combined with VMware's Horizon virtual software delivery technology for access control, app management, and configuration management of endpoints. Workspace ONE runs with devices powered by Windows 10, macOS, Apple iOS, Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-site deployment through a one-time purchase. Key features of VMware Workspace ONE include rapid remote provisioning of out-of-the-box notebooks, quick onboarding of new employees, policy setting and enforcement for all categories of endpoints, unifies management reporting and performance analytics, an email encryption gateway, and tight integration with Microsoft apps and cloud services. For information about Progent's support services for VMware Workspace ONE, visit VMware Workspace ONE mobile endpoint management expertise.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and managing a productive telecommuter environment for your Broomfield, Colorado company, phone
An index of content::
Spora ransomware recovery Consult
ransomware removal and file restore Technology Professional
Progent's seasoned ransomware recovery experts can assist your business to reconstruct a network victimized by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim.
Biggest Colbolt Linux Computer Consultants
Red Hat Linux Professional
If you are producing UNIX or Linux software in an environment that includes Windows-based servers, PCs, and office productivity products, Progent offers full-service network support outsourcing that frees you to concentrate on your field of high-value expertise while avoiding the continual hassle of managing your company information system. Through the use of automated server monitoring and by providing online and on-site support as your company needs it, Progent represents an affordable solution for managing an information network that provides excellent availability, protection, and efficiency. Progent's UNIX/Linux developer assistance services feature comprehensive it outsourcing, virtual server infrastructure, remote and on-premises support and troubleshooting, proactive network monitoring services, and Contact Center outsourcing.
Windows Server 2012R2 Cloud Consulting Services
24 Hour Windows Server 2012 R2 Clustering Support and Integration
Progent's certified consultants can help you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your company, develop test systems and migration strategies, optimize your infrastructure for local, multi-location, cloud-based, and hybrid datacenters, train your IT support staff, develop a corporate-wide security strategy, streamline IT administration, assist with application development, and build and test a DR/BC plan.
CCDP Expert Certified wireless IP phone integration Remote Support
Support Outsourcing wireless IP phones and Aironet APs
Cisco's wireless IP phones are hardened Wi-Fi devices designed for workers who are mobile within office, warehouse, health-care or other environments where IT management requires portable phones that offer more administrative control, security and durability than is possible with the BYOD style of mobile communications. Integration of Cisco's wireless IP phones typically demands that you set up and optimize numerous key pieces of your Wi-Fi infrastructure such as wireless access points, routers and switches, wireless LAN controllers, and management software. Progent's Cisco-certified experts offer remote and on-premises support to help you create and manage a Cisco wireless VoIP phone solution by providing services that range from debugging the configuration of a wireless VoIP phone or access point to offering project management outsourcing or co-sourcing for modernizing the wireless infrastructure of an entire campus.
ProSight Remote Network Management Consulting Services
Network Management Outsourcing Consultant Services
Progent's ProSight family of managed services are intended to offer businesses who maintain minimal in-house IT administration and support teams with low-cost access to enterprise-class management tools and technical experts. Benefits of Progent's ProSight catalog of managed IT services include predictable network management expenses, automation of routine administrative tasks, continual absorption of the latest information technology, graceful transition from older technology to up-to-date solutions, close alignment of computer technology with strategic objectives, guidance from seasoned network experts, and allowing management to concentrate on business issues instead of ever-changing computer technology.
Microsoft Certified Expert Exchange 2016 Project Planning Integration Support
Open Now Exchange 2016 DLP Online Consulting
Progent can help your business in all facets of your migration to Microsoft Exchange Server 2016 such as planning high availability infrastructure for an on-premises, Microsoft cloud connected or hybrid deployment; CAL licensing compliance for Exchange and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V virtualization design; specifying mass storage capacity required for your virtual machines, mailbox databases and log files; configuring hardware load balancing for fault-tolerant CAS services; designing, setting up and testing Exchange Servers and Windows Servers and DAG groups; integration with SharePoint; preparing your firewall; resolving SSL issues; performing client remediation with Office desktop or Microsoft 365; and setting up Outlook on the web.
Project Reports Programming Company
Microsoft 365 Project Contract Programming Firm
Progent's Microsoft-certified consultants can provide advanced expertise in implementing, managing and troubleshooting all versions of Microsoft Project, Microsoft Project Server, and Microsoft Project Online and can deliver a broad variety of affordable online consulting services based on industry best practices to assist businesses of all sizes to receive all the advantages of this powerful project management solution. Consulting support available from Progent include solution design, software configuration and migration, setting up secure file and status sharing among local and remote or mobile users, network infrastructure optimization, and customized online training classes.
Online Acrobat Writer Training Specialist
Online Crystal Reports Training Consultant
Progent's virtual classroom webinars offer small businesses the affordability, ease, and versatility of virtual seminars and the effective pedagogic techniques of experienced teachers who use sophisticated technology to emulate real-time, interactive learning environments. Progent offers remote training for popular desktop applications including components of Microsoft Office such as Microsoft Excel, Word, Access, and Outlook: Microsoft Dynamics business accounting and reporting software such as MS Dynamics GP (Great Plains); plus other popular desktop applications such as Adobe Photoshop, Acrobat Writer, and Crystal Reports.
ISR G2 Routers Professionals
IOS XR Software On-site Support
Cisco has developed a full product line of routers that includes appliances built to deliver the protection, bandwidth, and reliability required by organizations ranging from small offices to global enterprises and service providers. Cisco routers include support for redundancy, transparent failover, and backup power for improved fault tolerance and system uptime. Progent can help you select and configure Cisco routers to establish a solid infrastructure for your IT system and to make it economical to grow as you add new users, start new offices, install new services, open your network to customers and partners, and support an increasingly mobile workforce. Progent can provide help with a variety of routers based on the Cisco IOS platform, including Cisco's 800 series of small business VPN routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 1900 and 3900 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, CRS Carrier Routing System for core Networks, as well as legacy 2500 and 2700 Series Routers.
Wi-Fi VoIP phone integration Network Consulting
Aironet 2700 Access Point Computer Consultants
Progent's Cisco-certified Wi-Fi technology consulting experts can assist you to deploy, administer, and troubleshoot Cisco wireless products including Aironet and Meraki Wave 2 wireless access points plus Cisco's Wireless Network Controllers.
Engineers ransomware business recovery
Ryuk ransomware hot line Engineers
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery consultant who can assist your business to halt the spread of an active ransomware attack. Call 800-462-8800
24-7 Specialist OS X Online
Immediate Mac Online Technology Professional
Progent provides nationwide online technical support and troubleshooting services for businesses that operate Apple Mac OS X environments or whose IT systems feature a combination of Apple macOS and OS X with Microsoft technology. Progent's consultants can provide Mac users a variety of services including desktop support, upgrading to the current version of Mac OS X from legacy editions of Apple macOS and Mac OS X, plus help with Mac applications. Progent's specialists in Apple technology can also assist your business with iPhone and Apple iPad support, or migrating to Apple's iCloud services. Online technical support offers optimum return for your information technology budget by extending client efficiency and limiting the hours charged for computer analysis and repair. Sophisticated online support technology and skilled technicians and engineers allow Progent to solve the majority of network issues without wasting time and expense by traveling to your location. In the vast majority of situations your network issues can be remediated over the phone or via a combination of telephone support and remote connectivity. Progent can put you in touch with Cisco CCIE infrastructure experts and CISA certified security specialists to help with the most difficult network issues.
Consultant American Megatrends MegaRAC
Professionals Remote Server Management
Remote management cards give IT administrators full control of a server without the requirement for an on-site presence. Through these server management cards, all console screen information plus keyboard and mouse operations are exported to an off-site session to an IT professional who can be located anywhere in the world. Progent's Microsoft and Cisco certified consultants can assist you to design, implement, and support a fault-tolerant company network that includes remote server management cards and Progent can utilize these remote management cards to deliver efficient off-site technical assistance. Progent has experience with a number of remote management cards including Aten IP9001 remote server management cards, American Megatrends MegaRAC remote server management cards, Dell DRAC cards, HP Lights-Out remote management cards, and Peppercon remote management cards.
Flexential Data Center Consultancy
Flexential Tampa Internet Data Center Specialists
Progent utilizes the Flexential Tampa colocation center mainly to deliver private cloud hosting. Progent has a team of IT consultants based in the vicinity of Tampa, and Progent also offers online expertise from Progent's nationwide team of Microsoft-certified consultants, Cisco-certified CCIE network infrastructure engineers, CISM and CISSP-certified security experts, Hyper-V and VMware specialists, and senior disaster recover planning experts. Progent can also assist your business to design and carry out a migration to the Flexential facility by providing services such as designing solution configuration, specifying hardware components, system configuration and testing, debugging, setting up online management, and training your network staff.
Top Exchange Server 2010 Migration Consultant Services
Consultants Microsoft Exchange 2010 Migration
Progent offers comprehensive help for each step of your Microsoft Exchange 2010 migration including outsourced or co-sourced project management, site prep, project planning, specification of all new software licenses and hardware required, recommended sourcing, pilot verification at client location or at Progent's test lab, managing transitional coexistence between Exchange 2010 and Exchange Server 2003 or 2007, implementation of the solution, deactivating the previous servers, and training for client's support staff and users.
Urgent Security Information and Event Management Consultants
GIAC Security Audit Professionals
GIAC (Global Information Assurance Certification) was founded in 1999 to certify the skill of IT security experts. GIAC certifications are recognized by businesses and institutions throughout the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance consultants can provide expertise with all of the network security disciplines addressed under GIAC certification such as auditing infrastructure vulnerability, security incident handling, intrusion detection, web-based application security and security information and event management (SIEM) solutions.
Technical Consultant Monitoring and Reporting
Microsoft Experts Computer Consultant Remote Monitoring and Reporting
Mid-sized businesses can enjoy all the advantages of Microsoft Operations Manager and have fast access to Progent's Microsoft and Cisco Certified network consulting experts. Thanks to Progent's economically priced IT support packages, medium-size organizations can select a simple co-sourcing package built around Microsoft System Center Operations Manager with server monitoring, automated alerts, comprehensive system analysis, Help Desk Call Center, and online service. For businesses with line-of-business applications who need zero-downtime networking, Progent can provide a complete round-the-clock outsourcing solution. Progent offers expertise in System Center Operations Manager to offer medium-size business networks enterprise-class availability, protection and performance.
CISSP Certified Cybersecurity Technology Professional
Consult CISSP Certified security Systems Engineer
Progent's CISSP-premier cybersecurity experts can assist businesses of any size with any aspect of information system security. Progent can help implement cost-effective security solutions that protect a small business from advanced threats or Progent can design, deploy, and manage a comprehensive security environment for hybrid networks that accommodate onsite, remote, and mobile clients sharing network resources distributed over a mix of physical datacenters and various clouds.
Remote Monitoring and Reporting Remote Troubleshooting
Microsoft Operations Manager Computer Consultants
Progent offers a variety of network service packages for small companies. These IT outsourcing and network monitoring services are built around the anticipatory problem handling capabilities of Microsoft System Center Operations Manager 2007, a state-of-the-art network and IT management software platform that tracks the reliability, throughput, and security of your network and identifies potential troubles before they can bring down your system. With Progent's affordably priced network support programs, small companies can choose a basic co-sourcing package based on System Center Operations Manager with network monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive 24x7 outsourcing package.
Firepower Management Center Information Technology Consulting
Cisco Firepower 4100 Series Firewalls IT Consultant
Cisco's Firepower Next Generation Firewalls deliver a major performance improvement over Cisco's popular ASA 5500-X security appliances and include centralized management of modern cybersecurity capabilities such as application visibility and control, next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection (AMP), URL filtering, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall consultants can help your organization to design and carry out an efficient migration to Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and help you enhance Firepower appliances with Cisco's subscription-based security services to create and centrally control IT environments that span branch offices, data centers, private clouds and public clouds.
Linux Online Engineers
Top Solaris Remote Consultancy
Progent offers nationwide urgent help and consulting services for companies that run UNIX or Linux environments or whose information systems feature a combination of UNIX and Microsoft technology. Remote network consulting provides optimum leverage for your information technology budget by protecting client efficiency and shortening the time charged for network analysis and repair. Sophisticated online support tools and skilled service specialists and consultants allow Progent to solve most IT issues without squandering time and money by traveling to your location. In the vast majority of situations your IT problems can be dealt with by telephone or via a mix of telephone help and remote network analysis. Progent can offer the services of Cisco certified CCIE infrastructure engineers and CISSP certified security specialists to assist you with the most challenging network problems.
ProSight Virtual Server Private Cloud Hosting Consultant
ProSight Virtual Hosting Professionals
Progent's ProSight Virtual hosting services offer small businesses a range of advantages such as lower capital costs, reductions in operational costs, better management focus, enterprise-class security, greater fault tolerance, and business continuity.
Virtual Support Desk Costs Network Engineer
Call Desk Sharing Costs Remote Support Services
Progent's Help Desk Call Center management and co-management service programs help organizations to cut costs and improve productivity.
Windows Server 2012R2 Configuration Manager Technology Consulting Services
Windows Server 2012 R2 Data Deduplication Online Technical Support
Progent's Microsoft-certified consultants can assist you to assess the advantages of Microsoft Windows Server 2012 R2 for your organization, create test environments and rollout strategies, tune your network infrastructure for local, multi-site, cloud-based, and hybrid environments, educate your IT management team, create a corporate-wide security strategy, streamline IT management, assist with creating applications, and build and validate a disaster recovery/business continuity plan.
ProSight Network Health Review Consultants
ProSight Network Health Check Consult
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to get an unbiased evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner and safer AD implementation. Both options also offer the long-term benefits of cutting-edge remote network monitoring and management (RMM) technology. These advantages can include simpler network management, improved compliance with government and industry security standards, higher utilization of network assets, quicker troubleshooting, more dependable backup and restore, and increased uptime.
Network Management outsourcing consultants Configuration
Small Business Managed Services Services
Progent's ProSight portfolio of managed services are intended to offer organizations who have small in-house IT support teams with affordable help from world-class management platforms and technical expertise. Advantages of the ProSight catalog of managed IT services include flat-rate IT maintenance costs, smart automation of common management processes, continual absorption of new information technology, graceful migration from older technology to modern solutions, improved alignment of computer technology with business goals, guidance from veteran network experts, and allowing management to concentrate on business issues instead of fast-evolving network technology.
Remote Support Services Windows 2019
Windows Server 2019 Hybrid Configuration Configuration
Progent's Windows Server 2019 disaster recovery/business continuity preparedness experts can help you to plan and deploy a disaster recovery solution built around Microsoft's cloud-tested Failover Clustering technologies including Cluster Sets, Storage Replica, Storage Spaces Direct, VM Load Balancing, and Cloud Witness.
Exchange Server Migration Professionals
Engineers Exchange Upgrade
Progent's Microsoft-certified consultants can deliver affordable remote and onsite help to implement your migration to Exchange 2010, produce thorough documentation of your upgraded messaging system, educate your network support staff and end users to get them up to speed rapidly on Exchange Server 2010, and provide ongoing administrative services and engineering help. Progent can also help you upgrade from Microsoft Exchange Server 2010 to Exchange 2013 or Exchange Server 2016.
Cisco CCIE Online Network Integration
Cisco Switch Information Technology Outsourcing
Progent can provide fast remote access to Cisco CCIE network infrastructure consultants. Progent's CCIE consultants can link to your environment using advanced remote support utilities to provide fast and economical analysis and remediation of critical network issues.
IT Outsourcing Advantages White Papers
IT Outsourcing Examples Whitepapers
Progent's IT outsourcing services offer affordable network consulting for mid-size corporations. Whether it involves planning system architecture, creating an internal Help Desk or outsourcing a one, deploying an updated e-mail platform, monitoring your network, or building an on-line business application, outsourcing your IT technical services can reduce expenses and eliminate uncertainties, allowing network service budgets to increase in a more moderate and manageable fashion than is possible by assembling a large, all-purpose in-house network support staff. Progent's Outsourcing White Paper and flyers tell you how Progent can help you build a protected and robust network foundation for your vital Windows-based business software including Windows 2008, Exchange Server 2007, and Microsoft SQL Server 2008.
24-Hour VMware vRealize Orchestrator vRO Consult
Engineers VMware NSX Private Cloud
VMware's NSX virtual network platform allows you to build complete logical networks in software. NSX permits virtual networks to be provisioned instantly and managed with a high degree of automation regardless of the hardware used by the basic network infrastructure. VMware Site Recovery Manager (SRM) supports automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, upgrades and fixes and can generate audit reports to confirm full service restoration, validate Service Level Agreements and prove DR compliance. When integrated with VMware's NSX network virtualization platform, VMware SRM can quickly restore the complete virtualized network topology at the secondary datacenter. Progent can provide the support of a VCDX certified VMware NSX consulting expert and VMware SRM integration specialist to help you to plan, configure, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager and VMware NSX.
Microsoft Certified Partner Lync Server 2013 Instant Messaging Consulting
Lync Server 2013 dial plans Consultant Services
Lync Server 2010 provides Instant Messaging, Real Presence, audio and video conferencing, desktop collaboration, and both VoIP and public switched telephone network calling. Lync Server 2010 can enhance the capability of Exchange, SharePoint Server and Office desktop or cloud-based Microsoft 365 and simplify management through integration with Windows AD. Lync can also cut capital and operational costs by eliminating Voice-over-IP equipment and subscription fees, PBX systems, or conventional video conferencing solutions. Progent's certified unified communications experts offer remote and onsite support services to help your company to manage and troubleshoot your existing Lync Server 2010 deployment or evaluate the benefits of migrating from Lync Server 2010 to Skype for Business, which is Microsoft's renamed and revamped release of the product. Progent can also help you to plan and carry out an efficient Skype for Business migration.
Biggest Consultancy Lync Server 2013 IM
Specialists Lync Server 2013 Front End Server
Progent's Microsoft-certified consultants can assist you to evaluate the value of Microsoft Lync Server 2010 for your business and can assist you to design and execute an installation of Microsoft Lync Server that centralizes the management of IM and Presence and improves the output of your in-house staff, at-home workers, and smartphone users. Progent's consultant's can also help you to carry out a smooth migration to Lync Server from Office Communications Server or from Live Communications Server, interface Lync Server with Exchange Server, Microsoft SharePoint, and SQL Server, show you how to run Microsoft Lync Server 2010 to improve the collaborative functions of MS Office programs, and provide training and ongoing support for Microsoft Lync and other Microsoft platforms.
Apple macOS and Windows Network Consulting
On-site Technical Support Windows and macOS
Progent's support experts in Mac and Windows technology can show you how to integrate Apple Macintosh and Windows computers into cohesive environments with resource sharing and collaboration support. Allowing productive co-existence among a mix of servers and desktops powered by Mac OS and Microsoft Windows requires broad knowledge of and background with Apple Macintosh and Microsoft products. Progent's experience in Windows and Macintosh consulting makes it possible to offer expert support to businesses that rely on these platforms to maintain their competitive advantage. Progent's consultants can also assist you to integrate Apple's iPhones and iPads to operate with smoothly with your Windows network.
Consult QoS Test Lab
System Pilot Testing Lab Technology Professional
Progent's Test and Training Lab at the QTS Data Center can be used for piloting line-of-business applications, creating cost-effective migration procedures, assessing and optimizing performance, planning or verifying disaster recovery strategies, resolving compatibility issues, and building training environments for new technologies. For Progent clients without sufficient internal resources to configure proper test systems, Progent's Test and Training Lab reduces capital outlay and technical risk while keeping vital IT initiatives on schedule.
CRISC Certified Risk and Information Systems Control Professional
CRISC Certified Risk and Information Systems Control Manager Consulting Services
Progent offers the guidance of a CRISC-certified risk management consultant to assist your company to design and implement an enterprise risk management strategy based on leading practices identified by CRISC and crafted to align with your company's risk tolerance, business goals, and IT budget.
ProSight domain expiration management Technology Professional
24 Hour ProSight infrastructure documentation management Consult
ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By updating and managing your IT documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you're making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it.
Windows 8.1 Backup and Restore IT Services
Windows 8.1 Migration Networking Company
Windows 8.1 is designed to power computers from smart phones and slates to engineering workstations. An abundance of new and improved capabilities, including its touchscreen support and signature tile user interface, provide a broad selection of advantages for organizations who understand how to exploit them. Progent's Windows consultants can assist get your business up to speed with Microsoft Windows 8.1 and make sure you derive significant business value from the product's various technical enhancements.
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