Enlarging your at-home workforce may have a major effect on network infrastructure, security, and company processes. Progent has two decades of background helping small and mid-size businesses to plan, configure, manage, tune, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your Broomfield company to pick the appropriate tools and adhere to leading practices in building and operating a safe virtual office solution for teleworkers that facilitates collaboration and returns maximum value. Progent can provide support services ranging from on demand expertise for getting you over occasional IT bottlenecks to comprehensive project management to help you successfully complete mission-critical initiatives.

Progent's consultants can help Broomfield, Colorado businesses to succeed with any aspect of building a high-functioning remote work ecosystem by delivering network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk outsourcing, security and compliance, backup/restore solutions, and streamlined management.

Infrastructure for an At-Home Workforce
Configuring the physical and software infrastructure needed for a remote work environment can be especially challenging if you have to manage a mix of personal hardware such as desktop computers and notebooks, Internet routers, and wireless appliances from various manufacturers and with a mix of operating systems and firmware levels. Progent's experience delivering online support for both legacy and modern technologies in virtual office solutions enables you to make cost-effective use of your available infrastructure and offers fast access to top-tire consultants for making necessary upgrades. Services offered by Progent to help you to create a high-functioning telecommuting infrastructure include:

  • Virtual Private Network (VPN) connectivity makes it possible to create a secure connection for authorized at-home employees to access IT assets situated at your company data center or in the cloud. Progent's consultants can help your company to deploy and maintain VPN access between your teleworkers and your key IT resources by providing online VPN configuration support. For organizations with Cisco's ASA firewalls, Progent's Cisco-certified ASA experts can assist your remote workers to utilize Cisco's popular AnyConnect software to provide safe VPN tunneling for a broad selection of devices including Microsoft Windows, macOS, Apple iOS, Linux, and Android.
  • Virtual Desktop Infrastructure (VDI) platforms allow a teleworker to view and interact with a remote computer's desktop. This provides IT managers substantial control over the digital ecosystem of telecommuters and offers them a consistent and more productive experience. Progent's VDI services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops expertise.
  • Routers attach home networks to the Internet and typically support VPN tunnels, home Wi-Fi networks, and firewall services. Progent can provide expert online support for deploying routers from a range of manufacturers. See router configuration services from Cisco-certified consultants.
  • Home Wi-Fi networks, often shared by an entire household and visitors, are commonly used by at-home employees to access their Internet router for work. This can create performance and cybersecurity problems. Progent can help you to resolve these issues by delivering expertise that include Aironet configuration consulting, Cisco-certified Meraki WiFi deployment consulting, and Ubiquiti Unifi WiFi access point setup help.
  • Internet access solutions affect the speed and reliability of connections between at-home workers and the company data center. Line-of-business applications might require redundant Internet access in the event the normal connection breaks. Progent offers guidance for identifying ISPs, picking appropriate service packages, and setting up redundant Internet connections. Refer to Internet connectivity solutions.

IP Voice Integration for Remote Workers
Extending the corporate PBX environment to include telecommuters is critical to supporting a productive work-at-home solution. A variety of cloud-based IP voice products are used by small and mid-size businesses to server teleworkers. Many larger organizations rely on Cisco's current or older platforms for VoIP management. Progent can help businesses of any size to plan or maintain a telecommuter VoIP environment that delivers the versatility, convenience and protection needed for telecommuters. Progent's Cisco-certified CCIE IP Voice experts offer high-level support to help businesses tune their existing Cisco IP voice environments to support an expanding at-home workforce.

  • Cisco Unified Communications Manager (CUCM) delivers enterprise telephony capabilities to devices like VoIP phones, media processing platforms, VoIP gateways, and multimedia software deployed throughout the network. CUCM manages additional mixed media services such as messaging, voice/video conferencing, and team collaboration networks. For details about Progent's CUCM expertise, refer to Cisco Unified Communications Manager consulting services.
  • CallManager is Cisco's earlier call-processing agent and has been superseded by CUCM. Progent can help you to support your existing CallManager deployment or upgrade efficiently to Cisco's current IP telephony solutions. To find out about Progent's expertise for CallManager and Cisco's other older VoIP platforms, refer to CallManager expertise.
  • Cisco IP Gateways provide connectivity with public telephony networks and with clients working beyond the corporate firewall like at-home workers. Progent offers consulting expertise for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 product lines as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration consulting.
  • Additional VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to expand your WAN infrastructure to work with these solutions and deliver online configuration and troubleshooting expertise.

Voice/Video Conferencing for an At-Home Workforce
A broad selection of voice/video conferencing products from major technology companies support online meetings, video conferencing, chat, and screen sharing for both local users and telecommuters. Many organizations use a mix of products to accommodate their different partners and clients. Progent's communications experts can help you to manage your current conferencing ecosystem and optimize the productivity of your at-home employees.

  • Skype for Business is Microsoft's leading communications platform that enables presence, instant messaging, voice and video conferencing plus the transparent integration of these functions within Office desktop and Microsoft 365 applications such as PowerPoint, Word, and Excel. Progent can provide the skills of Microsoft-certified specialists who can help your company to configure and maintain Skype for Business clients to accommodate your at-home workforce. For details about Progent's consulting expertise for Skype for Business, visit Skype for Business integration services.
  • FaceTime is Apple's multiuser video phone platform for iOS and macOS computers and smartphones. FaceTime works on Wi-Fi or cellular Internet connections. Newer versions of FaceTime allow as many as 32 concurrent users for video sessions. For details about Progent's consulting services for Apple FaceTime, refer to Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides online conferencing for most computing devices. Delivered through Cisco's Webex Cloud, Webex services include sharing discrete content or screens, presentations that incorporate rich media including Microsoft PowerPoint, session recording, plus revision and playback for future reference and training. To learn more about Progent's support services for Webex and for other IP video products from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams provides a hub for conversations, contacts, and content with features such as IP voice and video conferencing, persistent chat, plus data sharing. To learn more about Progent's support expertise for Microsoft Teams and for additional Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
  • Additional Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and debugging services for these products and help you to tune your WAN architecture to host them.

Microsoft Collaboration Platforms for At-Home Workers
Microsoft's collaboration platforms are closely integrated with Microsoft's familiar Office suites, offering a powerful environment of applications that deliver a cohesive user experience for exchanging information across multiple sites and on a broad range of endpoint computers. Progent has provided online consulting services for SharePoint and Exchange Server since their initial releases and can help businesses to configure these flagship collaboration platforms to optimize the effectiveness of your at-home workforce.

Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.

Microsoft Teams and Teams Premium Solutions Consultants for At-Home WorkersMicrosoft Teams works with Microsoft 365 and integrates with third-party cloud services to provide real-time collaboration. Designed as a replacement for Skype for Business Online, Microsoft Teams can support chat, audio/video meetings that include screen sharing, calling, cloud voicemail, group email, as well as file and application sharing. Teams is tightly integrated with Microsoft 365 and relies on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (formerly called Azure Active Directory) for delivering its full range of capabilities. For details about Progent's consulting services for Microsoft Teams and Teams Premium, visit solution design and configuration expertise for Microsoft Teams.

SharePoint Server Configuration Experts for At-Home WorkersSharePoint uses web entities to facilitate collaboration and knowledge delivery by providing policy-based delivery of content, workflow, and tools for looking through enterprise-wide information silos. SharePoint permits you to create secure portals that enables remote workforce to view and update consolidated business intelligence via Intranets (Wikis), Blogs, social web sites, and Web Parts. To find out about Progent's SharePoint expertise, refer to SharePoint configuration and application development consulting.

Exchange Integration Consultants for Remote WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange expertise, go to planning and configuration consulting for Exchange Server.

Microsoft Onedrive Deployment Experts for At-Home WorkersOneDrive is Microsoft�s collaborative cloud storage service, comparable to GoogleDrive. Remote workers can save files to OneDrive, and co-workers can share them safely through a web browser. Included with Microsoft 365, OneDrive enables remote employees to jointly author documents. Revisions made offline are synced when you reconnect to the Internet. To learn about Progent's expertise for Microsoft OneDrive, refer to Microsoft Onedrive configuration consulting.

Public Cloud Integration for Telecommuters
Progent can provide advanced online support for helping organizations to create, maintain and troubleshoot integrated hybrid network architectures that incorporate internal data centers, at-home workers, branch offices, plus cloud services. Progent offers expertise for all modes of cloud service such as Infrastructure as a Service, Platform as a Service, and Software as a Service. Progent can help at-home workers resolve issues with cloud access, authentication, and cybersecurity.

Microsoft Azure Integration Services for TelecommutersAzure is a leading family of cloud services that enables you to use infrastructure, virtual servers, and critical apps running on Microsoft's massive cloud. Microsoft Azure offers over one hundred cloud-based services such as hosting for Windows and Linux-powered virtual machines, scalable cloud storage, email and messaging, app development with Visual Studio, and data backup. Progent can assist you to set up VMs on Azure Virtual Machines, configure storage on Azure Storage services, streamline identity control with Azure Active Directory, and design data backup and restore systems with Azure Backup. Progent's cloud experts can also show you how to create secure access to Azure for telecommuters by setting up and troubleshooting firewall appliances and VPN tunnels. To learn about Progent's support services for Azure, go to Azure expertise.

Microsoft 365 Integration for TelecommutersMicrosoft 365, previously called Office 365, is Microsoft's growing suite of client productivity software and cloud services offered on a subscription basis. Microsoft apps and cloud services are provided in a variety of bundles intended for users ranging from students and households to major enterprises. Progent can provide quick and easy remote contact with consultants knowledgeable about Microsoft 365-compatible endpoint devices running Windows, Mac, iOS, and Google Android technology. Progent can help your business to assess the numerous subscription bundles available for Microsoft 365 and deploy 365 apps for your teleworkers in a way that delivers maximum business value. To learn about Progent's expertise for Microsoft 365, go to Microsoft 365 integration services.

Microsoft 365 Exchange Online Integration Services for At-Home WorkersMicrosoft 365 Exchange Online is among the most popular cloud-based applications in the Microsoft 365 product line. Exchange Online provides the benefits of lower costs for physical infrastructure, easier management, dynamic scaling, high availability, and other benefits inherent with public clouds. Microsoft has designed Exchange Online to operate transparently with on-premises deployments of Exchange, allowing customers to create hybrid cloud/onsite information systems. Progent's Exchange experts can provide occasional assistance to guide you through challenging IT bottlenecks and also offer end-to-end project management outsourcing to make sure your at-home workers have convenient and secure access to your Exchange Online environment. To find out Progent's expertise for Microsoft 365 Exchange Online, go to Exchange Online integration and troubleshooting expertise.

Amazon AWS Integration Services for Remote WorkersAmazon Web Services (AWS) is a trailblazer in the public cloud computing market and is the world's leading source of cloud services. Progent offers quick and economical online contact with cloud connectivity consultants who can assist your organization to design, implement, maintain, and debug hybrid IT networks that integrate Amazon AWS cloud-based services with local resources and with other popular cloud platforms such as Microsoft Azure. Progent also can provide access to Cisco-certified CCIE networking experts to assist your company to create a high-availability network model to make sure your users have a consistent computing experience regardless of whether they are working from your main office, a remote branch, from home, or on the road. For information about Progent's expertise for Amazon AWS, refer to Amazon AWS consulting support.

Google Cloud Platform Integration Services for TeleworkersGoogle Cloud (GCP) is a popular set of cloud computing services that provides Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco experts can assist your organization to scale your existing IT assets with the Google Cloud, and Progent's database experts can show you how to make your key applications cloud ready so your at-home workers can benefit fully from Google Cloud Platform services. Progent's consultants can help your business to deploy virtual machines on Google Cloud Compute Engine, plan a cost-effective storage solution with Google Cloud Storage services, and streamline identity control for telecommuters with Google Cloud Identity. Progent's experts can also help you to utilize GCP's unified management technology to administer and track your Google Cloud ecosystem. To find out, see Google Cloud Platform integration expertise.

Help Desk Support for Telecommuters
A sudden, enterprise-wide switchover to a from-home workforce, which might be activated by a pandemic or as a component of a disaster recovery plan, can overwhelm even the most efficient internal Support Desk. Progent's Call Center services make it possible for businesses to outsource or augment their Help Desk Call Center by using Progent's remote Technical Response Center services.

  • Progent's Standard Call Center support services utilize Progent's extensive team of online IT support specialists along with enterprise-class ticketing and tracking software to provide an economical, modern Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 PC support from help requests to ticket generation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal allows teleworkers to check or edit the status of their active trouble tickets, add details, and upload screenshots or attachments. Support services are delivered at a significant discount off Progent's normal Level 1 desktop support rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT specialists to resolve complex problems. For details, see Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Call Center Supplemental Service allows you to expand your existing Help Desk Call Center staff by sharing responsibilities for Call Center support transparently between your in-house support staff and Progent's extensive roster of PC support engineers and subject matter experts. Progent's shared Support Desk service is based on a co-sourcing support solution utilizing the number one PSA tool for handling service requests and trouble tickets, establishing ownership, monitoring progress, and producing reports. For details about how Progent's Call Desk Augmentation Services can enable your business to provide world-class desktop support to your at-home employees, visit Progent's Call Center supplementation Services.

Security for At-Home Workers
Work-from-Home employees typically utilize their personal devices and often work in a poorly secured physical environment. This situation multiplies their susceptibility to malware attacks and calls for careful deployment of corporate firewalls, AV tools, MFA-based identity verification, remote monitoring, extensive user education, and the creation of security policies based on leading practices. Progent's veteran team of cybersecurity solutions consultants can help your business to plan, configure and maintain an effective security solution that protects critical IT resources in environments that incorporate at-home workers.

Firewall Integration Services for At-Home WorkersFirewalls enable companies to build a network that can be securely accessed by local users as well as by teleworkers, mobile users, suppliers, customers, and the public. Modern firewall devices allow you to assign and control different permissions to various groups of users and to expand your network and modify your security as your business evolves and as cyber threats grow increasingly sophisticated. Progent supports both current and legacy security devices from all major manufacturers like Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. To learn more about Progent's firewall support services, see firewall configuration and support services.

Remote Endpoint Monitoring and Management for TelecommutersRemote Endpoint Security Monitoring makes it easy to watch over the disparate devices used by remote workers and either reject or spot and mitigate the latest cyber attacks like ransomware. With ProSight Active Security Monitoring services, a lightweight agent is installed on every protected endpoint device, monitoring all activity and using advanced behavioral threat analysis from SentinelOne to detect new threats on arrival. When a cyberattack is spotted, ProSight Active Security Monitoring immediately isolates the infected endpoint from the network to contain the malware. Because the ProSight Active Security Monitoring software agent is autonomous, endpoints stay protected even when they are offline. Progent is a SentinelOne Partner, dealer, and integrator. For more information about ProSight Active Security Monitoring, refer to remote endpoint security monitoring for teleworkers.

Two-factor Authentication Services for TelecommutersProgent's Duo authentication Service Plans incorporate Cisco's Duo technology to protect against stolen passwords by using two-factor authentication. Duo enables one-tap identity verification on Apple iOS, Android, and other personal devices. With Duo 2FA, whenever you log into a secured application and enter your password you are asked to verify your identity via a device that only you have and that is accessed using a separate network channel. A wide range of out-of-band devices can be used for this added means of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may designate several verification devices. For more information about Duo identity validation services, refer to Duo MFA two-factor authentication (2FA) services for an at-home workforce.

Security Audit Services for At-Home WorkersSecurity Audits can assess the vulnerability of your network to all classes of outside and internal security threats for an environment that includes remote workers. Progent can run remote, automated security inventory scanning for rapidly and affordably uncovering a broad range of security weaknesses that can be surfaced over the Internet. Progent's security audit experts, which can be provided by network security experts with top credentials including CISM, CISSP, and GIAC, can assist your company to evaluate your workflows and governance policies and review your IT infrastructure to enable you to implement top-level security for your teleworkers.

NodeZero Pen Testing for At-Home WorkersHorizon3.ai's NodeZero PEN Testing Platform is a cutting-edge penetration test (pentest) product family that can deliver automated testing of your at-home environment and your internal and perimeter networks to help you find, rank, fix, and confirm security vulnerabilities before threat actors can exploit them. Progent can assist you to use NodeZero to perform comprehensive pentests of your network perimeter and your internal network in order to determine your present security posture. Progent's NodeZero experts can also help you to strengthen your existing network security and can help you to plan and implement a cohesive cybersecurity ecosystem that simplifies management and delivers maximum protection for on-premises, multi-cloud, remote, and perimeter IT resources. To learn more details about Progent's threat analysis services powered by on NodeZero's penetration test products, refer to Consulting Support for NodeZero's Pentest Products.

Download White Paper: Protecting a Work-From-Home Environment
To read or download a white paper about key areas to focus on for securing an IT environment that includes work-from-home staff, click:
Securing a Work-From-Home Environment White Paper. (PDF - 2.4 MB)

Data Protection Solutions for Remote Workers
Data Protection covers backing up and recovering critical data so as to avoid data loss and minimize recovery time in the event of storage system problems due to hardware breakdowns, programming hiccups, human error, cyber attack, or any other reason. Dependable data protection strategies can be particularly challenging to architect and manage in hybrid networks that combine local data centers, public clouds, and an at-home workforce.

  • Backup/Restore strategies for remote workers must address diverse kinds of personally owned endpoints. Progent can provide fast remote access to experts familiar with a broad range of products for protection Microsoft Windows, Apple and Linux/UNIX servers and desktop computers as well as laptops, iPads and handhelds. Popular backup/recovery products maintained by Progent's backup/recovery consultants include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, CrashPlan, Mozy, and Time Machine. To protect data distributed throughout a wide area network, Progent offers ProSight Data Protection Services (DPS), a managed backup/recovery subscription service that utilizes cloud storage and features fine-grained recovery and unified management capabilities.
  • Disaster Recovery/Business Continuity (DR/BC) strategies typically anticipate circumstances that require a quick switch to a work-at-home environment. Progent's senior disaster recovery planning experts and business continuity consultants can help your business to produce, document and validate a DR/BC plan that addresses the process of switching to telecommuting.

Unified Management for Telecommuters
Microsoft has renamed and rebundled its endpoint management platforms under the name Microsoft Endpoint Manager, which encompasses Intune for cloud management of remote endpoints and Configuration Manager for managing on-premises computers. Endpoint Manager features a centralized environment for safeguarding critical information by managing onsite, mobile, and home-based endpoint devices.

Microsoft Intune
Intune is a component of Microsoft's Endpoint Management family that also includes Configuration Manager. Intune is a cloud service for managing and protecting off-premises devices and software. Remote endpoint devices can be personally owned or business owned. IT admins managing the enrolled endpoint computers of at-home workers can utilize Intune to provision and validate apps on devices, push patches and certificates, configure rules for accessing information and networks, set passwords, establish VPN tunnels, control how home-based workers share data, establish threat defense, verify compliance, and delete sensitive information from missing, stolen or deactivated endpoint devices. Intune runs with iOS/iPadOS, Google Android, Windows, and macOS/OS X devices. To find out about Microsoft Intune and to find out how Progent can help your company to use Microsoft's Endpoint Management to administer the endpoint devices of your at-home workers, see Intune teleworker device management expertise.

VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management (MDM) platform that allows network administrators to keep remote endpoint devices up to date and secure. Workspace ONE uses VMware AirWatch for unified endpoint administration combined with VMware's Horizon virtual application delivery technology for access control, application management, and configuration management of endpoint computers. Workspace ONE operates with endpoints powered by Windows 10, macOS, iOS, Google Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-site product via a perpetual license. Top features of VMware Workspace ONE include rapid over-the-air deployment of out-of-the-box notebooks, quick onboarding of new employees, policy set up and enforcement for all classes of devices, aggregated reporting and analytics, email encryption, and tight integration with Microsoft applications and cloud-based products. To find out about Progent's expertise for VMware Workspace ONE, visit VMware Workspace ONE mobile device management consultants.

Contact Progent for Telecommuter Expertise
To contact Progent about building and managing an efficient work-from-home solution for your Broomfield, Colorado organization, call 1-800-993-9400 or go to Contact Progent.