Enlarging your at-home workforce may have a significant effect on IT architecture, security, and company workflows. Progent has 20 years of experience assisting businesses of all sizes to plan, configure, manage, optimize, and troubleshoot IT environments that incorporate at-home workers. Progent can assist your Broomfield organization to pick the appropriate tools and follow leading practices in creating and maintaining a safe virtual ecosystem for teleworkers that promotes teamwork and returns maximum business value. Progent can provide support services that go from as-needed guidance for helping you past occasional technical bottlenecks to full project management to help you carry out mission-critical tasks.

Progent's consultants can help Broomfield, Colorado companies to with any aspect of building a high-performing telecommuting ecosystem by providing network infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Help Desk augmentation, security monitoring, data protection solutions, and centralized management.

Infrastructure for a Remote Workforce
Setting up the network infrastructure required for a remote workforce can be particularly complex if you have to accommodate a mix of worker-owned equipment like PCs and notebooks, routers, and Wi-Fi appliances from different manufacturers and with a variety of operating systems and firmware levels. Progent's background delivering online help for both outdated and current IT products in remote office venues allows you to make efficient use of your existing network infrastructure and offers fast access to top-tire consultants for implement necessary upgrades. Services offered by Progent to assist you to create a high-functioning telecommuting ecosystem include:

  • VPN technology allows you to establish a safe connection for authorized at-home employees to use IT resources situated at your corporate datacenter or in a public cloud. Progent's consultants can help you to deploy and maintain VPN connections between your at-home workforce and your various network resources by providing remote VPN integration support. For businesses with Cisco's ASA firewalls, Progent's Cisco-certified ASA experts can assist your telecommuters to set up Cisco's popular AnyConnect software for safe VPN connections for a wide range of endpoint devices including Windows, Mac, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure (VDI) platforms enable a telecommuter to view and interact with a remote PC's desktop. This provides network managers more control over the computing environment of at-home employees and ensures them a consistent and more productive work experience. Progent's VDI consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops expertise.
  • Routers attach home computer networks to the Internet and typically support VPN tunnels, home Wi-Fi connectivity, and firewall services. Progent offers expert online consulting for deploying routers from all major manufacturers. See router configuration support from Cisco-certified consultants.
  • Home Wi-Fi networks, often shared by families and visitors, are commonly used by at-home employees to access their router for work. This can create throughput and security issues. Progent can help you to mitigate these problems by providing services like Aironet configuration consulting, Cisco Meraki WiFi deployment consulting, and Ubiquiti Unifi WiFi access point setup assistance.
  • Internet access solutions affect the speed and reliability of connections between telecommuters and the corporate data center. Vital processes might demand redundant Internet connections in case the primary connection breaks. Progent can provide expertise for selecting ISPs, choosing sensible bandwidth and data volume packages, and integrating fault-tolerant Internet access. See Internet access integration services.

IP Voice Integration for Remote Workers
Expanding the corporate PBX environment to include remote users is vital to maintaining a productive at-home workforce. A variety of cloud-based IP voice platforms are popular with small and mid-size businesses to support telecommuters. Many enterprises depend on Cisco's current or legacy products for IP voice solutions. Progent can help organizations of all sizes to plan or tune a remote IP voice environment that delivers the flexibility, convenience and protection needed for at-home workers. Progent's Cisco-certified CCIE Voice consultants offer high-level support to help businesses tune their existing Cisco IP voice systems to handle a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) delivers advanced IP telephony features to devices like IP phones, media processing products, VoIP gateways, and mixed media apps used throughout the network. CUCM supports additional combined media services such as unified messaging, video conferencing, and team interaction networks. For more information about Progent's Cisco Unified CM or CUCM expertise, refer to CUCM consultants.
  • CallManager is Cisco's earlier call-processing agent and has been superseded by Cisco Unified CM or CUCM. Progent's consultants can assist you to maintain your existing CallManager deployment or upgrade smoothly to Cisco's modern IP telephony products. To find out about Progent's expertise for Cisco CallManager and Cisco's other older VoIP platforms, visit CallManager consulting services.
  • Cisco IP Gateways provide connectivity with PSTN networks and with users working outside the corporate perimeter like at-home workers. Progent can provide consulting expertise for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 series and for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
  • Other VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to update your WAN architecture to work with these VoIP solutions and deliver on-demand deployment and troubleshooting services.

Voice/Video Conferencing for an At-Home Workforce
A broad selection of voice/video conferencing platforms from leading technology companies enable online discussions, video conferencing, chat sessions, and content sharing for both onsite users and at-home workers. Many companies use multiple conferencing products to meet the needs of their various partners and customers. Progent can help you to maintain your existing conferencing environment and enhance the engagement of your at-home employees.

  • Skype for Business is Microsoft's leading unified communications platform that supports presence, instant messaging, voice and video calling and conferencing plus the transparent integration of these functions within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified specialists who can help you to deploy and maintain Skype for Business clients to accommodate your remote employees. For details about Progent's support expertise for Skype for Business, see Skype for Business integration services.
  • FaceTime is Apple's group video calling app for compatible iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime works over Wi-Fi or cellular Internet connections. Current versions of FaceTime support up to 32 concurrent users for video sessions. For details about Progent's support expertise for FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides remote conferencing for virtually all desktop or mobile devices. Offered through Cisco's Webex Cloud, Webex capabilities include sharing discrete content or computer screens, presentations that embed rich media such as Microsoft PowerPoint and Flash videos, network-based recording, plus revision and playback for future reference. For details about Progent's support services for Cisco Webex as well as for other IP video products from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams provides a hub for conversations, contacts, and content with features such as video conferencing, persistent chat, plus file sharing. To learn more about Progent's consulting services for Microsoft Teams as well as for additional Microsoft 365 apps, see Progent's Microsoft Teams consulting services.
  • Other Voice/Video Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and debugging services for these products and assist your business to tune your WAN infrastructure to host them.

Microsoft Collaboration Platforms for Teleworkers
Microsoft's collaboration products are closely integrated with Microsoft's popular Microsoft Office and Microsoft 365 suites, offering a rich ecosystem of applications that deliver a cohesive user interface for exchanging information across a corporate network and on a wide range of endpoint devices. Progent has delivered remote consulting services for SharePoint and Exchange Server since their initial releases and can assist your company to tune these flagship collaboration platforms to maximize the productivity of your at-home workforce.

SharePoint Deployment Consultants for Remote WorkersSharePoint uses web entities to allow collaboration and information sharing by offering policy-based access to data, workflow, and utilities for looking through enterprise-wide business data. SharePoint permits you to build secure portals that enables at-home workers to see and update consolidated corporate intelligence by means of Intranets (Wikis), Blogs, social sites, and Web Parts. To learn about Progent's SharePoint consulting services, go to SharePoint integration and application development consulting.

Exchange Configuration Experts for Remote WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange consulting services, refer to integration expertise for Exchange Server.

Onedrive Integration Consultants for Remote WorkersOneDrive is MicrosoftÔŅĹs shared cloud-based file hosting and synchronization service, comparable to GoogleDrive. At-home workers can store files to the OneDrive service, and colleagues can share them securely through a browser. Included with Office and Microsoft 365, OneDrive enables at-home workers to co-author files. Revisions created offline are synced when you reconnect to the Internet. To learn about Progent's consulting services for Microsoft OneDrive, see Onedrive configuration consulting.

Cloud Integration Services for Teleworkers
Progent can provide advanced online support for helping organizations to build, manage and troubleshoot cohesive hybrid network models that include internal data centers, telecommuters, branches, and public cloud resources. Progent can provide expertise for all types of public cloud service such as Infrastructure as a Service, Platform as a Service, and Software as a Service. Progent can help telecommuters resolve problems with cloud access, authentication, and cybersecurity.

Azure Integration Services for TelecommutersAzure is a popular family of public cloud software and services that allows you to utilize IT infrastructure, servers, and critical applications hosted on Microsoft's extensive cloud. Azure includes over 100 cloud-based services such as the ability to host Windows and Linux-based virtual machines, on-demand cloud storage, messaging, application development with Visual Studio, and data backup. Progent can assist your organization to set up virtual machines on Azure Virtual Machines, integrate storage on Azure Storage services, streamline identity control with Azure AD, and plan data backup and recovery solutions with Azure Backup. Progent's cloud experts can also show you how to establish protected connections to Azure services for telecommuters by setting up and debugging firewalls and VPN tunnels. For details about Progent's expertise for Azure, go to Microsoft Azure consulting services.

Microsoft 365 Integration Services for At-Home WorkersMicrosoft 365, previously branded Office 365, is Microsoft's popular family of business productivity software and cloud-based services available by subscription. Microsoft applications and cloud services are provided in a selection of plans designed for users ranging from individuals and small offices to large enterprises. Progent can provide fast and affordable online contact with consultants knowledgeable about Microsoft 365-compatible devices running Windows, Mac, iOS, and Google Android operating systems. Progent can assist you to evaluate the numerous subscription bundles available for Microsoft 365 and deploy 365 applications for your at-home workers to achieve top business value. For details about Progent's expertise for Microsoft 365, go to Microsoft 365 integration support.

Exchange Online Integration Services for TelecommutersExchange Online is one of the most widely used applications in the Microsoft 365 product suite. Exchange Online offers the advantages of lower spending for data center infrastructure, simplified management, dynamic scaling, high reliability, and additional advantages associated with public clouds. Microsoft has designed Exchange Online to operate transparently with local deployments of Exchange, enabling you to build hybrid cloud/onsite networks. Progent's certified Exchange consultants are available for occasional help to get you past tough technical roadblocks and also offer comprehensive project management outsourcing to ensure your teleworkers have convenient and safe access to your Exchange Online deployment. To find out Progent's support services for Microsoft 365 Exchange Online, go to Microsoft 365 Exchange Online integration and support consulting.

Amazon AWS Integration for At-Home WorkersAmazon AWS is a pioneer in the public cloud computing market and is the world's biggest provider of cloud-based services. Progent can provide rapid and economical online access to cloud connectivity consultants who can help your business to plan, implement, manage, and debug hybrid information networks that integrate Amazon AWS cloud-based services with on-premises resources and with other popular cloud platforms like Azure. Progent also offers the skills of Cisco-certified CCIE networking consultants to assist your company to create a high-availability network architecture so your employees have a productive computing environment whether they are working from your main office, a branch office, from home, or on the move. For information about Progent's consulting expertise for Amazon AWS, refer to Amazon AWS consulting expertise.

Google Cloud Integration for Remote WorkersGoogle Cloud Platform (GCP) is a popular collection of cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco experts can assist your business to extend your existing IT resources with the Google Cloud Platform, and Progent's DBA experts can help you make your critical applications cloud friendly so your at-home workers can benefit fully from Google Cloud Platform services. Progent's consultants can help your business to set up virtual machines on GCP Compute Engine, plan a cost-effective storage solution with GCP Storage services, and streamline identity control for teleworkers with GCP Cloud Identity. Progent's experts can also help you to utilize GCP's management technology to control and track your GCP environment. To learn, see Google Cloud Platform (GCP) integration support.

Help Desk Services for Remote Workers
A fast, enterprise-wide changeover to a telecommuter business model, which might be motivated by an epidemic or as part of a disaster recovery process, can overwhelm even a high-performing in-house Help Desk. Progent's Help Desk Call Center services allow organizations to outsource or augment their Call Center with Progent's online Technical Response Center team.

  • Progent's Standard Support Desk support services leverage Progent's nationwide network of remote IT support specialists along with world-class ticketing and tracking technology to offer an economical, state-of-the-art Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of remote Level 1 PC technical support from initial service requests to ticket creation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal enables from-home workers to track or revise the status of their active trouble tickets, add information, and upload screenshots and attachments. Desktop support services are provided at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers optional fast hand-off to Level 2 and Level 3 support experts to deal with advanced problems. For details, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Call Center Augmentation Service allows you to expand your existing Support Desk organization by sharing responsibilities for Help Desk services seamlessly between your regular IT support personnel and Progent's extensive pool of desktop support technicians and subject matter specialists. Progent's shared Call Center service is based on a co-sourcing support solution based on the number one professional services automation platform for handling help requests and ticketing, establishing responsibility, tracking progress, and producing reports. To learn how Progent's Help Desk Call Center Supplementation Services can help your company to provide world-class IT support to your telecommuters, see Progent's Help Desk Call Center supplementation Services.

Cybersecurity for Teleworkers
Work-from-Home (WFH) staff members commonly utilize their own devices and usually operate in an unsecured physical area. This multiplies their vulnerability to malware attacks and calls for careful configuration of firewalls, AV tools, multi-factor authentication, remote endpoint monitoring, intensive end-user training, and the creation of security policies built on leading practices. Progent's veteran group of IT security solutions experts can assist your business to plan, deploy and maintain a compliant cybersecurity solution that protects critical information resources in environments that incorporate remote workers.

Firewall Integration Services for At-Home WorkersFirewalls allow you to build a network environment that can be securely utilized by on-premises users as well as by an at-home workforce, mobile employees, suppliers, clients, and other stakeholders. Next-generation firewall devices permit you to assign and manage appropriate access rights to various groups of users and to expand your network and modify your security as your business evolves and as network attacks become more complex. Progent works with both current and older firewall devices from all leading vendors including Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. For more information about Progent's firewall integration expertise, refer to firewall integration and support services.

Remote Endpoint Monitoring and Management for TelecommutersRemote Endpoint Security Monitoring makes it easy to watch over the disparate devices used by telecommuters and either reject or identify and respond to modern threats like ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a small-footprint agent is put on every protected endpoint device, watching all activity and utilizing state-of-the-art machine learning and full execution context from SentinelOne to identify zero-day threats at inception. When a cyberattack is discovered, ProSight Active Security Monitoring immediately isolates the impacted endpoint device from the corporate network to quarantine the threat. Because the ProSight ASM software agent is autonomous, endpoint devices remain protected even when they are offline. For more information about ProSight ASM, go to remote endpoint security monitoring for an at-home workforce.

Two-factor Authentication (2FA) Services for At-Home WorkersProgent's Duo authentication services incorporate Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity verification with Apple iOS, Google Android, and other personal devices. With Duo 2FA, when you sign into a protected application and enter your password you are requested to confirm who you are via a unit that only you have and that uses a different network channel. A broad range of out-of-band devices can be used as this second means of ID validation such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can designate multiple validation devices. To learn more about Duo identity validation services, refer to Duo MFA two-factor authentication services for remote workers.

Security Audit Services for At-Home WorkersSecurity Audits can evaluate the exposure of your network to all classes of outside and local security threats for a network that incorporates remote workers. Progent can deploy online, automated cybersecurity inventory software for quickly and economically detecting a broad range of security gaps that can be found via the Internet. Progent's endpoint security assessment experts, which can be managed by network security professionals with top certifications including CISA, ISSAP, and GIAC, can assist your company to audit your workflows and policies and review your WAN infrastructure to enable you to design the highest level of security for your teleworkers.

Download White Paper: Protecting a Work-From-Home (WFH) Environment
To read or download a white paper about critical areas to focus on for protecting an IT environment that includes work-from-home staff, click:
Protecting a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)

Data Protection Solutions for Teleworkers
Data Protection involves saving and recovering critical information in order to prevent data loss and reduce recovery time and effort in the event of storage system failures resulting from hardware issues, programming hiccups, user error, malware, or other causes. Reliable data protection solutions can be particularly difficult to design and maintain in hybrid networks that incorporate local data centers, cloud resources, and at-home workers.

  • Backup/Restore solutions for teleworkers must address multiple types of user-owned endpoint devices. Progent offers fast online help from consultants knowledgeable about a wide range of platforms for protection Microsoft Windows, Apple and Linux/UNIX servers and desktop computers as well as laptops, iPads and smartphones. Leading backup/recovery solutions maintained by Progent's backup/recovery consultants include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, CrashPlan, Mozy, and Time Machine. To protect data distributed across a hybrid network, Progent can provide ProSight Data Protection Services (DPS), a managed backup/recovery service that uses cloud storage and includes fine-grained restore and unified management capabilities.
  • Disaster Recovery/Business Continuity plans often envision scenarios that require a temporary switch to a work-at-home environment. Progent's senior disaster recovery planning experts and business continuity planning specialists can help your business to create, document and test a DR/BC strategy that includes the logistics of moving to an at-home workforce.

Unified Management for Telecommuters
Microsoft has rebranded and reshuffled its endpoint management platforms under the name Endpoint Manager, which includes Intune for cloud management of remote devices and Configuration Manager for managing onsite endpoints. Endpoint Manager features a unified platform for protecting corporate information by controlling local, mobile, and at-home endpoint devices.

Microsoft Intune
Intune is part of Microsoft's Endpoint Management family that also features Microsoft Configuration Manager. Intune is a cloud-based service for managing and protecting remote devices and applications. Remote endpoint computers can be user owned or business owned. IT admins managing the endpoint computers of at-home workers can use Intune to provision and validate apps on devices, push updates and certificates, set up policies for accessing data and networks, manage passwords, establish VPN tunnels, control how teleworkers share information, set up threat defense, verify compliance, and wipe corporate information from missing, stolen or decommissioned endpoint devices. Microsoft Intune can be used with iOS, Android, Windows, and macOS/OS X devices. For information about Microsoft Intune and to find out how Progent can help your company to use this platform to administer the endpoint computers of your teleworkers, go to Intune teleworker endpoint management consultants.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified MDM product that allows network administrators to keep remote endpoints up to date and protected. Workspace ONE incorporates VMware AirWatch for centralized endpoint management along with VMware's Horizon virtual software delivery platform for identity control, app management, and setup management of endpoint devices. Workspace ONE runs with endpoints powered by Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-site deployment via a one-time purchase. Key capabilities of Workspace ONE include rapid remote deployment of new notebooks, quick onboarding of new employees, policy setting and enforcement for all categories of endpoints, aggregated reporting and performance analytics, an email encryption gateway, and seamless integration with Microsoft applications and cloud-based products. For information about Progent's support for VMware Workspace ONE, refer to VMware Workspace ONE mobile device management consultants.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and maintaining an efficient telecommuter environment for your Broomfield, Colorado company, call 1-800-993-9400 or refer to Contact Progent.