Expanding your remote workforce can have a major effect on IT infrastructure, security/compliance, and corporate workflows. Progent has 20 years of experience helping small and mid-size businesses to design, deploy, manage, tune, and debug IT networks that incorporate work-from-home employees. Progent can assist your Broomfield organization to pick the right tools and follow best practices in creating and maintaining a safe virtual office ecosystem for teleworkers that promotes teamwork and delivers top value. Progent can provide services that go from on demand expertise for helping you past challenging IT roadblocks to full project management to help you carry out mission-critical initiatives.

Progent's consultants can help Broomfield, Colorado organizations to succeed with any aspect of creating a high-functioning remote work ecosystem by providing infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, cloud integration, helpdesk augmentation, data security, data protection solutions, and unified management.

Infrastructure for Telecommuters
Configuring the network infrastructure needed to support a remote workforce can be especially challenging if you must manage a combination of personal hardware such as desktop computers and notebooks, Internet routers, and Wi-Fi APs from different manufacturers and with a mix of OS software and firmware releases. Progent's background delivering remote help for both outdated and modern IT products in remote office venues enables you to make cost-effective use of your existing infrastructure and provides you with fast access to expertise for making essential upgrades. Services available from Progent to assist you to create a high-functioning work-at-home infrastructure include:

  • Virtual Private Network technology makes it possible to create a secure connection for authorized remote employees to access IT resources situated at your company datacenter or in a public cloud. Progent can assist your company to deploy and maintain VPN connections between your at-home workforce and your key network resources by providing remote VPN integration consulting. For organizations using Cisco's ASA security appliances, Progent's Cisco ASA consultants can assist your telecommuters to utilize Cisco's AnyConnect software to provide safe VPN tunneling for a wide selection of devices including Microsoft Windows, macOS, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure platforms enable a teleworker to see and use a remote computer's desktop. This technology provides IT managers substantial control over the digital environment of telecommuters and offers them a familiar experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
  • Routers attach home networks to the Internet and typically support VPN tunnels, local Wi-Fi connectivity, and firewalls. Progent can provide top-tier remote support for deploying home routers from a range of manufacturers. See router integration support from Cisco-certified consultants.
  • Home Wireless networks, typically supporting the whole family and visitors, are commonly used by at-home employees to connect to their router for work. This can cause throughput as well as security problems. Progent can assist you to mitigate these problems by providing expertise that include Cisco Aironet integration consulting, Cisco-certified Meraki wireless installation expertise, and Ubiquiti Unifi wireless AP integration assistance.
  • Internet connectivity methods impact the speed and reliability of connections between telecommuters and the corporate data center. Line-of-business applications might require backup Internet connections in the event the primary connection breaks. Progent offers guidance for selecting service providers, choosing appropriate bandwidth and data volume packages, and integrating fault-tolerant Internet connections. Refer to Internet connectivity integration services.

VoIP Integration for an At-Home Workforce
Expanding the company PBX environment to accommodate teleworkers is vital to supporting an effective at-home workforce. A variety of cloud-centric digital PBX platforms are popular with small and mid-size businesses to server remote users. Many larger organizations depend on Cisco's current or older products for VoIP management. Progent can help businesses of any size to design or tune a remote VoIP environment that provides the versatility, convenience and protection needed for at-home workers. Progent's Cisco-certified CCIE Voice experts can provide high-level support to help organizations optimize their existing Cisco IP voice systems to handle a growing remote workforce.

  • Cisco Unified Communications Manager (CUCM) extends enterprise telephony capabilities to devices like IP phones, media processing platforms, VoIP gateways, and mixed media applications used across the network. CUCM supports additional combined media services like messaging, video conferencing, and customer interaction networks. For more information about Progent's CUCM expertise, see Cisco Unified CM consulting services.
  • CallManager is Cisco's legacy call-processing software and has been superseded by Cisco Unified CM or CUCM. Progent's consultants can assist your company to support your current CallManager deployment or upgrade efficiently to Cisco's current IP telephony solutions. For details about Progent's expertise for Cisco CallManager and Cisco's other early VoIP products, visit CallManager consulting services.
  • Cisco IP Gateways provide integration with public telephony networks and with users working outside the corporate perimeter like at-home workers. Progent offers expert support for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 series and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
  • Other VoIP Products supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to expand your WAN infrastructure to support these VoIP solutions and deliver online deployment and troubleshooting expertise.

Voice/Video Conferencing for an At-Home Workforce
A wide selection of voice/video conferencing platforms from major vendors enable online discussions, video conferencing, chat, and content sharing for both local users and teleworkers. Many organizations use multiple products to meet the needs of their various partners and customers. Progent's communications experts can help your organization to maintain your existing voice/video conferencing ecosystem and optimize the engagement of your at-home employees.

  • Skype for Business is Microsoft's popular communications product that supports presence, instant messaging, voice and video calling and conferencing as well as the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent can provide the expertise of Microsoft-certified specialists who can help you to configure and maintain Skype for Business client software to support your remote workforce. To learn more about Progent's support expertise for Skype for Business, refer to Skype for Business consulting experts.
  • FaceTime is Apple's multiuser video calling platform for iOS, iPadOS, iPod and macOS devices. FaceTime runs on Wi-Fi or cellular Internet connections. Later editions of FaceTime support as many as 32 concurrent users for video sessions. For details about Progent's support services for Apple FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports remote conferencing for most desktop or mobile devices. Offered via Cisco's Webex Cloud platform, Webex services include sharing granular content or screens, presentations that embed rich media including Microsoft PowerPoint, network-based capture, plus revision and playback for training. To learn more about Progent's support services for Webex as well as for additional IP video products from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conferencing, contacts, and information with capabilities such as video conferencing, threaded chat, plus data sharing. To learn more about Progent's consulting expertise for Microsoft Teams as well as for other Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
  • Other Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging services for these conferencing platforms and help you to tune your WAN infrastructure to run them.

Microsoft Integrated Collaboration Platforms for an At-Home Workforce
Microsoft's collaboration products are closely integrated with Microsoft's familiar Office and Microsoft 365 families, offering a rich ecosystem of applications that create a cohesive user experience for exchanging information across multiple sites and on a broad range of endpoint computers. Progent has provided remote consulting support for SharePoint and Exchange Server since their original publication and can help your company to tune these critical collaboration platforms to optimize the effectiveness of your at-home workforce.

SharePoint Server Deployment Consultants for Remote WorkersSharePoint utilizes web sites to facilitate collaboration and knowledge sharing by offering policy-based access to data, workflow, and utilities for looking through company-wide business data. SharePoint permits you to create protected web portals that enables at-home workforce to see and edit aggregated business intelligence via Intranets (Wikis), Blogs, social sites, and Web Parts (Widgets). To find out about Progent's SharePoint consulting expertise, refer to SharePoint configuration and development expertise.

Exchange Configuration Consultants for Remote WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange support services, visit integration consulting services for Exchange Server.

Microsoft Onedrive Integration Consultants for At-Home WorkersOneDrive is Microsoft's shared cloud storage service, similar to GoogleDrive. Remote users can save files to OneDrive, and co-workers anywhere can access them securely through a browser. Provided with Office and Microsoft 365, OneDrive enables home workers to jointly author documents. Edits created offline are automatically uploaded when you go back online. For details about Progent's support services for Microsoft OneDrive, see Onedrive integration experts.

Public Cloud Integration Services for At-Home Workers
Progent offers fast and affordable remote support for enabling organizations to create, maintain and optimize integrated network models that incorporate physical data centers, remote workers, branch offices, and cloud services. Progent can provide top-tier consultant for all types of public cloud service including Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service. Progent can help remote workers resolve issues with public cloud connectivity, identity, and security.

Azure Integration Services for At-Home WorkersAzure is a popular platform for public cloud software and services that allows you to utilize IT infrastructure, servers, and key apps hosted on Microsoft's massive cloud. Microsoft Azure offers more than 100 services services including the ability to host Windows and Linux-based virtual machines, on-demand cloud storage, email and messaging, application development with Visual Studio, and backup/restore. Progent can assist your organization to deploy VMs on Azure Virtual Machines, integrate storage on Azure Storage services, streamline identity control with Azure AD, and plan backup and restore solutions with Azure Backup. Progent can also show you how to create secure connections to Azure services for telecommuters by setting up and debugging firewalls and VPN IPsec tunnels. To learn about Progent's consulting expertise for Microsoft Azure, refer to Azure consulting.

Microsoft 365 Integration Services for At-Home WorkersMicrosoft 365, previously branded Office 365, is Microsoft's growing family of client productivity software and cloud-based services offered by subscription. Microsoft applications and cloud services are provided in a selection of plans intended for customers ranging from individuals and households to large corporations. Progent offers fast and affordable remote contact with consultants familiar with Microsoft 365-compatible endpoint devices running Windows, Mac, iOS, and Google Android technology. Progent's experts can help you to evaluate the various subscription bundles available for Microsoft 365 and deploy 365 applications for your at-home workers in a way that delivers maximum business value. To learn about Progent's support services for Microsoft 365, go to Microsoft 365 integration expertise.

Microsoft 365 Exchange Online Integration for TeleworkersMicrosoft 365 Exchange Online is among the most widely used applications in the Microsoft 365 product suite. Exchange Online provides the advantages of lower spending for physical infrastructure, simplified management, on-demand scaling, high availability, and additional advantages inherent with cloud computing. Microsoft has engineered Microsoft 365 Exchange Online to operate transparently with on-premises deployments of Exchange, enabling customers to create hybrid cloud/onsite information systems. Progent's Exchange experts can provide occasional help to guide you past tough technical bottlenecks and can also provide end-to-end project management outsourcing to make sure your teleworkers have easy and secure access to your Microsoft 365 Exchange Online deployment. For information Progent's expertise for Exchange Online, refer to Microsoft 365 Exchange Online configuration and support expertise.

Amazon AWS Integration Services for At-Home WorkersAmazon Web Services (AWS) is a trailblazer in the public cloud market and is the industry's biggest provider of cloud services. Progent can provide fast and economical online access to cloud connectivity experts who can assist your business to plan, deploy, maintain, and debug hybrid information networks that incorporate Amazon AWS cloud-based services with local data centers and with other public clouds like Microsoft Azure. Progent also can provide the skills of Cisco-certified CCIE networking experts to help you to create a high-availability network model to make sure your users have a consistent computing experience whether they are working from your headquarters, a branch office, at home, or on the road. To learn about Progent's expertise for Amazon AWS, go to Amazon AWS integration services.

Google Cloud Platform Integration for TeleworkersGoogle Cloud Platform (GCP) is a leading set of public cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco experts can assist your business to expand your current IT assets with the Google Cloud, and Progent's database consultants can help you make your mission-critical apps cloud friendly so your teleworkers can benefit fully from Google Cloud Platform services. Progent can assist your business to deploy virtual machines on Google Cloud Compute Engine, design a cost-effective storage system with GCP Storage services, and streamline identity management for teleworkers with Google Cloud Identity services. Progent can also assist your organization to use GCP's management technology to administer and monitor your GCP environment. To find out, refer to Google Cloud Platform (GCP) consulting expertise.

Help Desk Services for At-Home Workers
An emergency, enterprise-wide changeover to a teleworker workforce, which might be motivated by a pandemic or as an element of a disaster recovery/business continuity preparedness plan, can overstretch even a well-staffed in-house Call Center. Progent's Help Desk services make it possible for businesses of any size to outsource or augment their Support Desk by using Progent's remote Technical Response Center services.

  • Progent's Standard Call Center services utilize Progent's nationwide team of remote technical support specialists along with world-class trouble ticketing and follow-up technology to offer an affordable, advanced Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of online Level 1 desktop support from initial help requests through ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to monitor or update the status of their current tickets, enter details, and append screen captures and relevant files. Support services are provided at a substantial discount off Progent's normal Level 1 desktop support charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT experts to deal with complex issues. To learn more, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Supplemental Service enables your business to expand your existing Help Desk team by sharing responsibilities for Call Desk support transparently between your in-house support organization and Progent's extensive pool of desktop support engineers and subject matter experts. Progent's co-managed Help Desk service uses a co-sourcing support model based on the number one PSA platform for handling service requests and ticketing, assigning ownership, monitoring progress, and generating reports. To learn how Progent's Call Center Augmentation Services can enable your business to deliver world-class desktop support to your teleworkers, go to Progent's Help Desk Call Center supplementation Services.

Cybersecurity for Telecommuters
Work-from-Home employees typically use their own computing devices and usually operate in an unsecured physical space. This multiplies their susceptibility to malware attacks and requires judicious configuration of firewalls, anti-malware tools, MFA-based identity verification, remote endpoint monitoring, extensive end-user training, and the creation of policies built on leading practices. Progent's seasoned roster of cybersecurity support experts can help you to plan, implement and manage a compliant security solution that protects vital IT assets in networks that incorporate remote workers.

Firewall Integration Services for At-Home WorkersFirewalls allow companies to build a network environment that can be safely accessed by on-premises users and by telecommuters, mobile employees, vendors, customers, and the public. Next-generation firewall appliances permit you to assign and control appropriate permissions to different groups of users and to expand your network and modify your cybersecurity posture as your company evolves and as network attacks become more complex. Progent works with both current and legacy firewall appliances from all major vendors like Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. For details about Progent's firewall support expertise, go to firewall support expertise.

Remote Security Monitoring and Management Services for At-Home WorkersRemote Endpoint Security Monitoring makes it possible to track the various devices utilized by an at-home workforce and either reject or identify and respond to modern threats such as ransomware. With ProSight Active Security Monitoring services, a small-footprint software agent is installed on every protected endpoint, monitoring all activity and utilizing advanced AI technology from SentinelOne to identify new attacks on arrival. When a cyberattack is discovered, ProSight ASM instantly isolates the targeted endpoint device from the network to quarantine the malware. Since the ProSight ASM agent is autonomous, endpoints remain secure even if they are not connected to the Internet. Progent is a SentinelOne Partner, dealer, and integrator. To learn more about ProSight Active Security Monitoring, refer to remote endpoint monitoring for teleworkers.

Two-factor Authentication (2FA) Services for At-Home WorkersProgent's Duo authentication Service Plans utilize Cisco's Duo technology to protect against password theft by using two-factor authentication (2FA). Duo supports one-tap identity confirmation on iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a secured online account and give your password you are asked to verify your identity on a device that only you have and that is accessed using a separate network channel. A wide range of out-of-band devices can be utilized for this added form of ID validation including an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You may designate several verification devices. To learn more about ProSight Duo identity validation services, go to Duo MFA two-factor authentication (2FA) services for telecommuters.

Security Audit Services for At-Home WorkersSecurity Audits can assess the exposure of your network to all classes of outside and local security threats for an environment that incorporates telecommuters. Progent can deploy remote, automated security analysis software for quickly and economically detecting a broad range of security holes that can be surfaced over the Internet. Progent's security assessment consulting services, which can be managed by security experts with top credentials such as CISA, ISSAP, and GIAC, can assist your company to evaluate your operations and governance policies and assess your network infrastructure to allow you to design the highest level of security for your remote workers.

NodeZero Pen Testing for Work-from-Home EnpointsHorizon3.ai's NodeZero Penetration Testing Platform is a cutting-edge penetration test (pentest) product family that supports autonomous threat assessment of your at-home environment as well as your internal and perimeter networks to help you identify, rank, remediate, and confirm cybersecurity weaknesses before threat actors can exploit them. Progent's pentest experts can help you to use NodeZero to carry out thorough pentests of your perimeter and your internal IT infrastructure in order to determine your present security profile. Progent can also assist you to harden your existing network security and can help you to design and deploy a cohesive cybersecurity strategy that streamlines management and provides optimum cyber defense for on-premises, cloud-based, remote, and perimeter IT resources. To learn additional details about Progent's threat analysis solutions based on on NodeZero's PEN test platform, see Consulting Support for NodeZero's Pentest Products.

Download White Paper: Protecting a Work-From-Home Network
To read or download a white paper describing critical areas to focus on for securing an IT environment that includes work-from-home staff, click:
Securing a Work-From-Home Network White Paper. (PDF - 2.4 MB)

Data Protection Solutions for Telecommuters
Data Protection covers saving and recovering critical data in order to prevent data loss and reduce restoration time in the event of storage system failures resulting from equipment issues, software glitches, operator mistakes, malware, or any other reason. Reliable data protection strategies can be especially difficult to design and manage in hybrid environments that incorporate in-house data centers, public clouds, and at-home workers.

  • Backup/Restore strategies for teleworkers must cover diverse types of user-owned endpoint devices. Progent can provide fast online access to consultants knowledgeable about a wide array of platforms for protection Windows, Apple Mac and Linux/UNIX powered servers and desktops as well as notebooks, tablets and smartphones. Leading backup/recovery solutions supported by Progent's backup/recovery experts include Barracuda Backup, Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Mozy, and Time Machine. To protect data distributed throughout a wide area network, Progent can provide ProSight Data Protection Services, a backup/recovery service that utilizes cloud-based storage and includes granular restore and centralized management.
  • Disaster Recovery/Business Continuity (DR/BC) strategies typically envision circumstances that require a rapid switch to telecommuting. Progent's expert disaster recovery planning experts and business continuity planning consultants can assist your business to develop, document and validate a DR/BC strategy that addresses the process of moving to an at-home workforce.

Unified Management for an At-Home Workforce
Microsoft has renamed and rebundled its endpoint management products under the name Endpoint Manager, which includes Intune for cloud management of remote endpoints and Configuration Manager for managing local computers. Endpoint Manager provides a unified solution for safeguarding critical information by managing on-premises, mobile, and at-home endpoints.

Intune
Intune is a component of Microsoft's Endpoint Management suite that also includes Microsoft Configuration Manager. Intune is a cloud service for managing and securing off-premises computers and software. Remote endpoint devices can be user owned or company owned. Network administrators managing the endpoint devices of teleworkers can use Intune to provision and validate apps on devices, push patches and certificates, set up policies for permission to access data and resources, set passwords, establish VPN connections, control how teleworkers share data, set up threat defense, verify compliance, and delete corporate information from missing, stolen or decommissioned endpoint devices. Microsoft Intune runs with Apple iOS, Google Android, Windows, and macOS devices. For details about Microsoft Intune and how Progent can assist your company to use Microsoft's Endpoint Management to administer the devices of your at-home workers, see Intune mobile device management expertise.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized Mobile Device Management product that helps network administrators to keep off-premises endpoint devices current and protected. Workspace ONE incorporates VMware AirWatch technology for unified endpoint management plus VMware's Horizon virtual application delivery technology for access control, app management, and configuration management of endpoint devices. Workspace ONE operates with devices based on Windows 10, macOS, Apple iOS, Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-site deployment via a perpetual license. Key capabilities of Workspace ONE include fast over-the-air provisioning of new notebooks, quick onboarding of new users, policy setting and enforcement for all categories of endpoints, unifies management reporting and performance analytics, an email encryption gateway, and integration with Microsoft apps and cloud services. For details about Progent's expertise for VMware Workspace ONE, see VMware Workspace ONE remote device management consultants.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and maintaining an efficient work-from-home solution for your Broomfield, Colorado organization, phone 1-800-993-9400 or visit Contact Progent.