Broomfield Offsite Workforce Solutions Consulting Experts
System Planning, Implementation, Management and Call Center Consulting and Support Services
Enlarging your at-home workforce can have a major impact on IT infrastructure, security/compliance, and corporate workflows. Progent has two decades of background helping SMBs to plan, configure, manage, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can help your Broomfield organization to select the right technologies and adhere to best practices in building and maintaining a secure virtual ecosystem for telecommuters that promotes collaboration and returns maximum value. Progent offers support services ranging from on demand expertise for getting you past challenging technical bottlenecks to comprehensive project management to help you carry out business-critical tasks.
Progent's consultants can assist Broomfield, Colorado businesses to succeed with any aspect of creating a high-functioning work-from-home environment by providing infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, helpdesk outsourcing, security and compliance, data protection solutions, and centralized management.
Infrastructure for an At-Home Workforce
Setting up the network infrastructure required for an at-home work environment can be particularly complex if you have to accommodate a mix of worker-owned hardware like desktop computers and laptops, Internet routers, and Wi-Fi APs from an assortment of manufacturers and with a variety of operating systems and firmware levels. Progent's background providing remote help for both outdated and current technologies in virtual office solutions allows you to make efficient use of your existing infrastructure and provides you with ready access to expertise for making essential upgrades. Services available from Progent to assist you to implement a high-functioning work-at-home ecosystem include:
- VPN technology allows you to establish a secure tunnel for authorized remote employees to use IT assets located at your company datacenter or in a public cloud. Progent can help your company to configure and maintain VPN access between your teleworkers and your key IT resources by providing remote VPN configuration support. For organizations using Cisco's ASA security appliances, Progent's Cisco ASA experts can help your telecommuters to utilize Cisco's popular AnyConnect software for secure VPN connections for a broad selection of devices such as Microsoft Windows, Mac, iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure platforms allow a telecommuter to see and use a data center PC's desktop. This gives IT managers more control over the digital ecosystem of telecommuters and ensures them a familiar experience. Progent's virtual desktop consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
- Routers attach home networks to the Internet and support VPN connections, home Wi-Fi networks, and firewall services. Progent offers top-tier online support for integrating home routers from all major vendors. See router integration services from Cisco-certified experts.
- Home Wireless networks, typically shared by families and visitors, are frequently used by telecommuters to access their Internet router for work. This can cause throughput as well as security problems. Progent can assist you to mitigate these issues by providing expertise like Cisco Aironet configuration consulting, Cisco-certified Meraki wireless deployment consulting, and Ubiquiti Unifi wireless AP integration assistance.
- Internet connectivity solutions impact the speed and availability of connections between at-home workers and the company network. Mission-critical processes may demand backup Internet connections in the event the primary connection breaks. Progent offers guidance for picking ISPs, picking sensible bandwidth and data volume packages, and integrating redundant Internet access. Refer to Internet access integration services.
IP Voice Solutions for Telecommuters
Expanding the corporate phone environment to include teleworkers is critical to supporting a productive work-at-home solution. A broad range of cloud-centric IP voice products are popular with small and mid-size businesses to server teleworkers. Many enterprises rely on Cisco's modern or legacy products for VoIP solutions. Progent can help businesses of any size to plan or maintain a remote IP voice service that provides the flexibility, transparency and protection needed for telecommuters. Progent's Cisco-certified CCIE IP Voice experts can provide high-level support to help businesses tune their current Cisco VoIP systems to handle a growing remote workforce.
- Cisco Unified Communications Manager (CUCM) extends advanced IP telephony features to devices such as IP phones, media processing platforms, Voice over IP gateways, and mixed media software used across the network. Unified Communications Manager manages additional mixed media services such as messaging, video conferencing, and team interaction networks. For details about Progent's Unified Communications Manager expertise, refer to Cisco Unified Communications Manager consulting services.
- CallManager is Cisco's earlier call-processing software and has been superseded by CUCM. Progent's consultants can assist your company to maintain your existing CallManager deployment or migrate efficiently to Cisco's current IP telephony products. To learn about Progent's support services for CallManager and Cisco's other early VoIP products, see Cisco CallManager expertise.
- Cisco IP Gateways enable integration with public telephony networks and with clients operating beyond the corporate perimeter such as at-home workers. Progent offers consulting expertise for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 series as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration consulting.
- Other VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to expand your WAN architecture to support these solutions and deliver as-needed deployment and debugging services.
Video Conferencing for Remote Workers
A broad selection of voice/video conferencing products from major technology companies support virtual meetings, video conferencing, chat, and screen sharing for both local users and telecommuters. Many companies use a mix of products to accommodate their different partners and clients. Progent's communications experts can assist you to maintain your existing conferencing environment and enhance the engagement of your at-home employees.
- Skype for Business is Microsoft's popular unified communications product that supports real-time presence, IM, audio and video conferencing as well as the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent offers the expertise of Microsoft-certified specialists who can help you to deploy and manage Skype for Business client software to accommodate your at-home employees. For details about Progent's consulting expertise for Skype for Business, refer to Skype for Business consulting services.
- FaceTime is Apple's group video calling app for compatible iOS and macOS devices. FaceTime works over Wi-Fi or cellular Internet connections. Newer editions of FaceTime support up to 32 simultaneous users for voice/video calls. For details about Progent's consulting services for FaceTime, see Progent's FaceTime configuration expertise.
- Webex Meeting Center provides remote conferencing for virtually all computing devices. Delivered through Cisco's Webex Cloud platform, Webex capabilities include sharing granular content or computer screens, presentations that embed rich media including Microsoft PowerPoint, session capture, plus revision and playback for training. For details about Progent's support expertise for Cisco Webex as well as for additional video conferencing products from Cisco, see Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams acts as a hub for conversations, contacts, and content with features such as voice/video calling, persistent threaded chat, plus file sharing. To learn more about Progent's support services for Teams as well as for other Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
- Other Voice/Video Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging expertise for these conferencing platforms and help you to optimize your WAN infrastructure to run them.
Microsoft Collaboration Platforms for an At-Home Workforce
Microsoft's collaboration products are closely integrated with Microsoft's popular Office families, providing a powerful environment of applications that create a consistent user interface for sharing data and ideas throughout multiple sites and on a wide range of endpoint computers. Progent has delivered remote consulting services for SharePoint and Exchange since their first publication and can help businesses to deploy these critical collaboration products to optimize the productivity of your remote workforce.
SharePoint utilizes web sites to allow collaboration and information delivery by offering policy-driven access to content, workflow, and utilities for looking through company-wide business data. SharePoint permits you to create protected portals that permits at-home workforce to view and update aggregated corporate intelligence via Wikis, Blogs, social sites, and Web Parts. To learn about Progent's SharePoint consulting services, go to SharePoint integration and application development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange consulting services, refer to deployment consulting for Microsoft Exchange Server.
OneDrive is Microsoft’s collaborative cloud file hosting and synchronization service, similar to GoogleDrive. At-home workers can save files to the OneDrive service, and colleagues can share them securely through a browser. Included with Microsoft 365, OneDrive enables home employees to co-edit files. Edits created offline are uploaded when you go back online. To learn about Progent's consulting expertise for Microsoft OneDrive, go to Onedrive integration consulting.
Public Cloud Integration Services for Teleworkers
Progent can provide advanced online assistance for helping organizations to create, maintain and optimize cohesive network architectures that combine physical data centers, remote workers, branch offices, plus cloud services. Progent offers top-tier consultant for all modes of cloud service such as Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help teleworkers resolve issues with cloud access, identity, and cybersecurity.
Microsoft Azure is a leading family of public cloud software and services that allows you to utilize infrastructure, servers, and key applications running on Microsoft's extensive cloud. Azure includes more than one hundred services services including hosting for Windows and Linux-based VMs, scalable cloud storage, email and messaging, app development with Visual Studio, and data backup. Progent can assist your organization to set up VMs on Azure Virtual Machines, integrate storage on Azure Storage services, streamline identity control with Azure Active Directory, and plan data backup and recovery solutions with Azure Backup. Progent can also help you create secure connections to Azure services for remote workers by configuring and troubleshooting firewalls and VPN IPsec tunnels. For details about Progent's support services for Microsoft Azure, visit Azure consulting.
Office 365, now called Microsoft 365, is Microsoft's growing family of business productivity software and cloud-based services offered on a subscription basis. Microsoft applications and cloud services are marketed in a variety of bundles designed for customers ranging from individuals and households to major corporations. Progent can provide fast and affordable remote contact with consultants knowledgeable about Office 365-compatible endpoints based on Windows, Mac, iOS, and Google Android technology. Progent can help your business to assess the various subscription plans available for Office 365 and configure 365 apps for your at-home workers in a way that delivers maximum business value. For information about Progent's expertise for Microsoft Office 365, see Office 365 consulting support.
Exchange Online is one of the most popular applications in the Microsoft 365 product product suite. Office 365 Exchange Online provides the advantages of reduced costs for physical infrastructure, simplified management, dynamic scaling, high reliability, and additional advantages associated with public clouds. Microsoft has engineered Microsoft 365 Exchange Online to operate seamlessly with on-premises Exchange environments, enabling you to build hybrid cloud/onsite networks. Progent's Exchange consultants are available for as-needed assistance to guide you past challenging technical roadblocks and also offer end-to-end project management services to make sure your remote workers have easy and secure access to your Office 365 Exchange Online environment. For information Progent's consulting services for Microsoft 365 Exchange Online, go to Office 365 Exchange Online configuration and support expertise.
Amazon AWS is a trailblazer in the public cloud computing arena and is the world's top provider of cloud-based services. Progent can provide quick and affordable online contact with cloud integration consultants who can help your business to design, implement, maintain, and debug hybrid IT networks that incorporate Amazon AWS cloud services with on-premises resources and with other public clouds like Microsoft Azure. Progent also can provide the skills of Cisco-certified CCIE networking consultants to assist you to create a high-uptime network architecture to make sure your users have a consistent computing experience regardless of whether they are working from your headquarters, a branch office, at home, or on the road. To learn about Progent's consulting expertise for Amazon AWS, refer to Amazon AWS integration support.
Google Cloud Platform is a leading suite of public cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco consulting experts can help your organization to expand your current IT assets with the Google Cloud, and Progent's DBA experts can show you how to make your key applications cloud ready so your remote workers can take full advantage of Google Cloud Platform services. Progent's consultants can assist you to deploy virtual machines on GCP Compute Engine, plan an efficient storage system with Google Cloud Storage, and streamline identity management for telecommuters with Google Cloud Identity services. Progent can also help your organization to use GCP's management technology to administer and track your Google Cloud environment. To learn, go to Google Cloud Platform integration services.
Help Desk Support for At-Home Workers
A sudden, company-wide changeover to a telecommuter workforce, which could be activated by an epidemic or as part of a disaster recovery process, can overstretch even a high-performing in-house Call Center. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or expand their Call Desk with Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Help Desk Call Center support services utilize Progent's extensive team of online technical support experts along with world-class ticketing and tracking technology to offer an affordable, advanced Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 desktop support from initial service requests to ticket generation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal allows from-home workers to track or revise their active trouble tickets, enter details, and upload screen captures and relevant files. Support services are delivered at a significant discount off Progent's ordinary Level 1 desktop service charges, and Progent offers the option of rapid escalation to Level 2 and Level 3 IT specialists to deal with complex issues. To learn more, go to Progent's Standard Helpdesk Services for small companies.
- Progent's Call Center Augmentation Service allows you to augment your existing Help Desk Call Center team by sharing delivery of Call Center support services seamlessly between your regular support personnel and Progent's extensive roster of PC support technicians and subject matter specialists. Progent's co-managed Help Desk service uses a collective support solution utilizing the leading professional services automation tool for handling help requests and trouble tickets, establishing responsibility, monitoring progress, and producing reports. To find out how Progent's Call Desk Augmentation Services can help your company to deliver best-in-class technical support to your teleworkers, refer to Progent's Support Desk supplementation Services.
Cybersecurity for At-Home Workers
Teleworkers commonly use their own equipment and work in an unsecured area. This increases their vulnerability to cyber attacks and demands judicious use of security appliances, remote monitoring, and the creation of policies that adhere to best practices. Progent's seasoned roster of certified data security experts can help your business to design, deploy and manage a compliant security environment that guards vital data in networks that incorporate telecommuters.
- Firewalls enable companies to build a network that can be securely utilized by on-premises users and by telecommuters, mobile employees, vendors, clients, and other stakeholders. Modern firewall appliances permit you to configure and manage different access rights to various classes of users and to scale your network and adjust your security profile as your company evolves and as network attacks grow increasingly sophisticated. Progent supports both new and older security appliances from all leading manufacturers including Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. To learn more about Progent's firewall configuration services, refer to firewall integration and support expertise.
- Online Endpoint Security Monitoring makes it easy to watch over the various devices used by teleworkers and either block or identify and respond to modern cyber attacks like ransomware. With ProSight Active Security Monitoring (ASM) services, a lightweight software agent is installed on every protected endpoint, monitoring all activity and utilizing state-of-the-art AI technology to detect new threats at inception. When an attack is spotted, ProSight ASM immediately disconnects the impacted device from the network to contain the malware. Because the ProSight ASM software agent is self-contained, endpoints stay protected even if they are not connected to the Internet. For details about ProSight Active Security Monitoring, visit remote endpoint monitoring for teleworkers.
- Security Audits can assess the vulnerability of your information system to all classes of external and internal security threats for an environment that includes at-home workers. Progent can run remote, automated security analysis software for quickly and affordably detecting a broad range of security holes that can be found via the Internet. Progent's endpoint security audit experts, which can be managed by network security professionals with advanced credentials including CISA, CISSP, and GIAC, can assist your business to evaluate your operations and policies and review your network architecture to enable you to implement top-level security for your an at-home workforce.
Data Protection Solutions for At-Home Workers
Data Protection covers backing up and recovering vital data in order to avoid data loss and minimize recovery time and effort in case of storage failures resulting from equipment issues, software glitches, human mistakes, malware, or any other reason. Dependable data protection strategies can be particularly difficult to design and maintain in hybrid networks that incorporate in-house data centers, cloud resources, and at-home workers.
- Backup/Restore solutions for remote workers must cover multiple types of user-owned endpoints. Progent offers fast remote access to consultants knowledgeable about a wide range of products for protection Microsoft Windows, Apple and Linux/UNIX servers and desktop computers as well as laptops, iOS and Android tablets and handhelds. Leading backup/recovery products supported by Progent's backup/recovery consultants include Barracuda Backup, Azure Backup, Symantec Backup Exec, CrashPlan, Retrospect, and Time Machine. To back up data distributed across a wide area network, Progent offers ProSight Data Protection Services, a managed backup/recovery subscription service that uses cloud storage and includes granular recovery and centralized management capabilities.
- Disaster Recovery/Business Continuity (DR/BC) plans often envision circumstances that call for a temporary changeover to telecommuting. Progent's expert disaster recovery planning consultants and business continuity planning specialists can help your business to create, document and test a DR/BC plan that addresses the process of switching to telecommuting.
Unified Management for an At-Home Workforce
Microsoft has renamed and reshuffled its endpoint management platforms under the title Endpoint Manager, which includes Intune for cloud management of mobile and remote devices and Configuration Manager for managing on-premises endpoints. Endpoint Manager offers a unified platform for protecting critical data by controlling onsite, mobile, and at-home endpoint devices.
Intune
Intune is a component of Microsoft's Endpoint Management suite that also includes Microsoft Configuration Manager. Intune is a cloud-based service for managing and securing mobile devices and applications. Managed endpoint devices can be user owned or business owned. Network admins managing the endpoint computers of teleworkers can utilize Intune to provision and validate apps on devices, push updates and certificates, configure rules for permission to access information and resources, set passwords, establish VPN connections, control how home-based workers share data, establish threat defense, ensure security compliance, and erase corporate information from lost, stolen or decommissioned endpoint devices. Microsoft Intune runs with iOS/iPadOS, Google Android, Windows, and macOS computers. To learn about Microsoft Intune and how Progent can assist you to use this platform to manage the endpoint computers of your telecommuters, go to Intune remote device management consultants.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified Mobile Device Management (MDM) product that allows network administrators to keep offsite endpoints current and protected. Workspace ONE uses VMware AirWatch technology for unified endpoint administration combined with VMware's Horizon virtual software delivery platform for authorization control, application management, and configuration management of endpoints. Workspace ONE operates with devices powered by Windows 10, macOS, iOS, Google Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-premises deployment via a perpetual license. Top features of Workspace ONE include fast remote deployment of out-of-the-box laptops, quick onboarding of new employees, policy setting and enforcement for all categories of devices, unifies reporting and analytics, email encryption, and tight integration with Microsoft apps and cloud-based products. To learn about Progent's support for VMware Workspace ONE, see VMware Workspace ONE remote endpoint management consultants.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and managing an efficient telecommuter solution for your Broomfield, Colorado company, call
An index of content::
Small Offices Networking Company
Small Offices Implementation Support
Progent delivers the services of Microsoft and Cisco-Premier IT consulting experts to show clients economical alternatives to help organizations maximize the benefits of Microsoft and Cisco products. For networks that span from small offices to large enterprises, Progent's expert engineers can show you how to enhance your information system's e-mail infrastructure, security, reliability, performance, and network administration.
Dynamics GP Great Plains Accounting Remote Technical Support
Microsoft Dynamics GP ERP IT Consultants
Progent’s Microsoft certified consultants offer a range of consulting services for Microsoft Dynamics GP. Microsoft Dynamics GP is a Microsoft financial package and corporate management tool built, like all Microsoft financial solutions, on the expandable and familiar platform of Windows technology. Dynamics GP 2010, the most recent version of Microsoft accounting products in the Dynamics GP/Great Plains family, provides an affordable tool for controlling and combining accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, customer relationships, and human resources. Dynamics GP is simple to deploy and integrate, and with its modular design you can purchase only the functions you currently require, with the ability to expand users and increase capabilities when necessary. Progent’s Microsoft Dynamics GP Software support engineers can show you how to install, configure and administer Dynamics GP 2010 as well as older versions of Dynamics GP/Great Plains.
Engineer Solaris Remote
Linux Remote Consulting Services
Progent provides national remote help and consulting services for businesses who operate UNIX, Linux, or Sun Solaris environments or whose information systems include a combination of UNIX/Linux and Microsoft technology. Online technical support provides maximum return for your IT budget by preserving user productivity and shortening the hours charged for network analysis and repair. Advanced online support utilities and skilled technicians and consultants combine to enable Progent to solve most network issues without wasting time and expense by going to your site. In most of situations your network issues can be dealt with over the phone or through a combination of telephone help and online connectivity. Progent can put you in touch with Cisco CCIE infrastructure engineers and CISM certified security professionals to help with the most difficult system problems.
CCNP Expert Certified Engineer Wave 2 Wi-Fi controller
wi-fi controller Support Outsourcing
Cisco's {Catalyst Wi-Fi controllers streamline the administration of Wi-Fi LANs by unifying the provisioning and control of wireless access points, optimizing wireless performance by reducing the effect of radio frequency congestion, enhancing Wi-Fi availability with rapid auto-failover, and strengthening data security by detecting threats and analyzing traffic content according to user class and location. Progent can help you to deploy Cisco wireless LAN controller appliances to manage Wi-Fi networks of any size. Progent can assist you to maintain and debug your current Cisco Wi-Fi solution or implement an efficient migration to Cisco's latest wireless controller technology.
Collocation Migration Support Outsourcing
Online Help Data Center Colo
Colocation sites allow businesses to share enterprise-class data centers for housing network hardware that runs critical applications. Progent's Microsoft and Cisco certified IT experts can help your company with all aspects of your colocation program such as selecting and migrating to a colo site, designing system topology, defining hardware, on-site and remote maintenance, setting up remote system management, and training your IT staff.
Aironet 2600 Access Point Consultant
Professionals Aironet 3700 Access Point
Progent's Cisco certified Wi-Fi consultants can provide economical remote and onsite help for both legacy and modern 802.11ac Aironet Wi-Fi access points (APs) and Progent can assist you to design and manage wireless solutions that incorporate indoor and outdoor/industrial Aironet access points.
Ubiquiti UniFi Wave 2 WiFi AP Professionals
Ubiquiti UniFi Security Gateway Engineer
Progent offers quick access to the skills of seasoned Wi-Fi consultants who can help you to determine the value of Ubiquiti UniFi wireless access points for your company and assist you to plan, deploy, maintain, and troubleshoot your UniFi network. Progent can also carry out a Wi-Fi site survey to help you to select, provision, and position Ubiquiti UniFi Wi-Fi access points for optimal signal coverage and throughput.
Windows Server 2003 Consultant Services
Windows Server 2003 Engineers
Progent's certified Windows 2003 Server consultants offer computer support and IT consulting services for the complete line of Microsoft .NET Enterprise Servers, Microsoft Windows Server 2003, and Microsoft Windows Server 2000. Progent's Microsoft Windows Server 2003 upgrade, configuration, administration, and support offerings include network planning, installation, project management, on-site and remote technical support and troubleshooting, Help Desk services, expert security services, turn-key outsourcing, and expert co-sourcing.
Work from Home Consultant Services
At Home Workforce Information Technology Consulting
Progent has two decades of background helping small and medium-size companies to design, deploy, optimize, administer, and debug computer networks that incorporate teleworkers.
Work at Home Conferencing Onsite Technical Support
Remote Work at Home Teleconferencing Integration Services
Progent can assist small and medium-size companies to deploy and debug conferencing technology to allow their telecommuters to interact effectively with colleagues and customers.
Progent's Management Team Networking Consultancy Services
Progent's Management Team Network Support Group
Progent's management team includes seasoned professionals with years of background delivering network consulting, technical support, and long-term information system planning to organizations ranging from startups to global enterprises. Great support calls for great people, and Progent has put together a management team that can provide businesses with the best service value available anywhere.
Barracuda Backup and Hyper-V Support and Help
Specialists Barracuda Backup Offsite Vaulting
Barracuda Backup is a low-cost, subscription backup and disaster recovery service for small and medium-size businesses. A Barracuda Backup deployment can incorporate a custom-designed hardware storage device built by Barracuda or a software-based appliance with similar functionality but which utilizes your existing storage infrastructure. Barracuda Backup safeguards critical company data produced locally, at one or more remote sites, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a physical or virtual Barracuda appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consulting experts can provide a wide range of consulting services to assist your business to design, integrate, operate and troubleshoot a backup and disaster recovery solution built on Barracuda technology.
Check Point Power-1 Firewall Cybersecurity Companies
Check Point NGFW Firewalls Security Consultant
Progent's Check Point firewall experts can help you design, integrate, and administer firewall solutions built around Check Point Software NGFW security gateways and Check Point's subscription-based security services. Progent can also help you maintain older Check Point firewalls or migrate smoothly to Check Point's modern security gateways.
Nationwide Support Small Business Network Consultants
Small Business Network Consulting Companies Rhode Island
Progent’s Technical Response Center provides nationwide extended hours remote troubleshooting for information systems powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier service experts provide after-hours phone support and online secure computer connection to troubleshoot and repair technical problems rapidly and affordably. The scope of technical expertise available from Progent's team of country-wide support engineers allows Progent to escalate even the most difficult network issues to competent experts as required. For urgent issues, the Technical Response Center tries to respond to your call for support in less than one hour.
Case Studies MOM 2005
MOM 2000 Case Study
Before Progent’s Microsoft Operations Manager solution, system issues were approached reactively, after users were impacted by them. With the help of proactive, automated warnings and trend reports created by Microsoft Operations Manager, Progent can now address server issues before they becomes critical enough to impact network uptime. Thanks to Microsoft Operations Manager, Progent can resolve looming problems before customers suspect that the problems are there. Progent offers help for MOM 2005 and MOM 2000 to offer small company IT systems enterprise-class availability, safety and performance.
Ubiquiti UniFi Switch Consultants
Ubiquiti switch Professional
Ubiquiti's UniFi line of Wi-Fi network devices includes indoor and outdoor Wave 2 Wi-Fi access points (APs), security gateways, and managed switches. Ubiquiti UniFi appliances installed across multiple venues with any number of APs can be remotely provisioned and administered using Ubiquiti's free UniFi Controller software, which centralizes and streamlines setup, discovery, management, optimization, debugging, monitoring, and reporting. Progent can provide the skills of seasoned Wi-Fi professionals who can assist your organization to assess the benefits of UniFi technology for your environment and assist you to design, install, administer, and troubleshoot your UniFi ecosystem.
Small Business Managed IT services Consultancy
ProSight Managed IT Services for Small Businesses Consultant Services
Progent's ProSight portfolio of managed IT services are geared to offer organizations who have small in-house IT administration and support staffs with low-cost help from world-class management platforms and consulting expertise. Benefits of Progent's ProSight catalog of managed services include predictable IT management costs, automation of common management tasks, continual adoption of new information technology, graceful migration from older systems to current solutions, close fit between information technology with strategic goals, access to seasoned network consultants, and allowing management to concentrate on business instead of ever-changing computer technology.
Extended Call Center Professionals
Largest Extended Helpdesk On-site Support
Progent's Microsoft and Cisco authorized experts offer three ways to help mid-size and large businesses develop a cost-effective and productive in-house Computer Support Help Desk Call Center. Progent's help desk consulting services include Return on Investment analysis, process analysis and improvement, management reporting, education of in-house personnel, and documentation of processes. Progent's Software Evaluation and Integration Services help companies analyze the numerous high-quality Help Desk software packages available and determine which products might be excessively costly, miss critical capabilities, or align badly with your organization's corporate culture. Progent also offers temporary staffing for businesses who want to reinforce their internal Help Desk team for special projects or to substitute for vacationing or incapacitated workers.
Cisco IP phones Consultant
SPA500 Series IP Phone Computer Engineer
Progent's Cisco CCIE-certified networking consultants can provide high-level support for Cisco Unified Communications Manager (formerly CallManager). Progent can help your organization to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server failover solutions.
Top Rated OS X Outsourcing
Apple OS X Computer Consultants
Progent's experts offer Mac users a range of services including desktop support, Apple macOS and OS X consulting, Apple Mac integration with Windows environments, Microsoft Entourage and email expertise, network protection services, and custom education. Progent can assist clients to migrate to macOS from OS X or earlier editions of Apple OS X and Progent can offer help with Apple Mac applications. Progent can also assist your business with Apple iPhone integration and Apple iPad synchronization, or migrating to Apple's iCloud services. For business environments built solely on macOS or OS X or for systems with a combination of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to deal with the difficulty of designing, integrating and supporting a network infrastructure that is available, secure, efficient and aligned with your company's business goals.
MCSE Expert Certified Microsoft Windows 8.1 Evaluation Specialist
Windows 8.1 Backup and Restore Online Support
Microsoft Windows 8.1 is engineered to run on devices ranging from smart phones and tablets to engineering workstations. An abundance of new and improved features, such as its touchscreen interface and iconic tile user interface, provide a wide range of benefits for companies who understand how to put them to work. Progent's Microsoft-certified experts can assist bring your organization up the learning curve with Microsoft Windows 8.1 and show you how to gain significant competitive value from the operating system's various technical enhancements.
SCCM Intune Integration Network Consulting
SCCM Site Hierarchy IT Consulting
Configuration Manager automates application and device deployment at scale, simplifies security and compliance settings control, keeps track of network assets, guards against corporate data leakage, performs health reporting, enables secure self service, and offers a single point of control for administering multi-operating system ecosystems based on on-premises, cloud, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager consultants and Microsoft Azure cloud integration specialists can assist businesses of any size with any aspect of planning, installing, operating and repairing a System Center Configuration Manager solution for on-premises, cloud-based, or hybrid networks.
Hosting Remote Consulting
Data Center Colo Network Consultants
Progent’s data center IT services are intended for businesses with equipment located at IDCs or data center colo hosting facilities and requiring on-demand in-person help at the colo facility as well as remote support from Microsoft and Cisco Premier professionals. Progent offers a full range of data center and data center and co-location consulting services including system architecture analysis, Windows and UNIX server integration and support, troubleshooting for server and communications infrastructure, design and installation of fault tolerant configurations, defining and implementing layered security defenses, firewall integration and troubleshooting, configuring load balancing solutions, and planning high-availability server and storage clustering systems.
ProSight Network Management Outsourcing Engineer
ProSight Remote IT Management Specialist
Progent's ProSight portfolio of managed services are designed to offer businesses who have small in-house network administration and support staffs with low-cost help from enterprise-class management tools and technical experts. Benefits of Progent's ProSight line of managed IT services include predictable network management expenses, automation of common management tasks, ongoing absorption of new technology, graceful migration from legacy technology to current solutions, close alignment of computer technology with strategic goals, access to seasoned IT experts, and freeing up management to concentrate on business issues instead of ever-changing computer technology.
Enterprise Windows 2000 Software Consultant
Enterprise Security Information Technology Consulting Company
For corporations with branch offices in California or any area served by Progent's engineers, Progent's Microsoft-Premier IT consulting professionals and authorized Cisco network specialists can provide a variety of network consulting services including project planning, Sarbanes Oxley compliance, site relocations, enterprise security, system architecture, local or phone-based emergency support, and troubleshooting for data center hosting facilities. A Progent network architect can show you how to plan a multi-office network that makes efficient use of colocation services and Internet data centers. Progent’s Microsoft Premier consultants can help large corporations plan, integrate and support major rollouts of the latest versions of Microsoft products such as Enterprise Active Directory, Exchange Server, SharePoint, Microsoft SQL, and Enterprise editions of Windows. Progent’s CCIE and Cisco Certified Network Professional consultants can help you deploy Cisco technology for connection solutions that combine basic, high-speed, integrated, and wireless networking.
Cisco SIP Infrastructure Solutions Support and Setup
Cisco PSTN gateways Remote Troubleshooting
Progent's Cisco-certified SIP integration experts can help your business to plan, integrate, maintain, debug and enhance Cisco's SIP connectivity solutions and Cisco's CUBE (Cisco Unified Border Element)-connected SIP trunks and offer cost-effective online or on-premises support to help businesses to move smoothly to a productive unified communications environment that delivers accelerated return on investment. Progent's certified Microsoft collaboration consultants can assist you to establish interfaces between Cisco's CUBE SBC and Microsoft's rich media platforms such as Skype for Business Server and Lync for access to a SIP-based IP PSTN trunk.
SCVMM 2012 Live Migration Integration
SCVMM 2012 XenServer Professional
Progent's Microsoft-certified consultants can assist organizations of any size to adhere to leading practices to set up System Center 2012 Virtual Machine Manager hosts, fabric, storage, and libraries; design, integrate, and manage private clouds, virtual machines, and VMM services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for enterprise-class monitoring and reporting. Progent can assist your business to migrate from an earlier release of SCVMM or from a third-party management system, and Progent can assist you to optimize and repair your current SCVMM environment so you get the highest possible business value.
Professional Windows Server 2012 R2 Data Deduplication
Windows Server 2012 R2 Active Directory Consultant Services
Progent's Microsoft-certified consultants can assist you to assess the advantages of Windows Server 2012 R2 for your organization, create test environments and rollout plans, tune your network infrastructure for on-premises, multi-location, cloud-based, and partial-cloud environments, educate your IT support team, develop a corporate-wide security strategy, streamline IT administration, help with creating applications, and generate and validate a disaster recovery/business continuity plan.
Apple Mac with Windows integration IT Consultant
Mac and Windows Consultant
Progent's service specialists in Apple OS X and Windows technology can help you combine Mac and Windows systems into cohesive environments with full sharing and collaboration functionality. Allowing productive co-existence among a mix of servers and desktops powered by Mac OS and Microsoft Windows calls for broad knowledge of and background with Apple Macintosh and Windows technology. Progent's background in Microsoft and Macintosh consulting makes it possible to provide expert support to companies that rely on these technologies to maintain their competitive advantage. Progent's consultants can also help you to integrate Apple's iPhones and iPads to operate with smoothly with your Windows network.
Aironet Ruggedized APs Online Technical Support
Aironet 802.11ac AP Upgrade IT Consulting
Progent's certified wireless consultants can assist organizations of all sizes to plan, deploy, manage and troubleshoot Cisco Aironet Wi-Fi AP solutions to achieve the throughput, range, density, scale, security and manageability required for seamless access between wireless and wired networks. Progent offers efficient online and onsite consulting services for end-of-life and new-generation 802.11ac Aironet wireless access points and Progent can assist your business design and maintain deployments of indoor and outdoor Aironet Wi-Fi access points.
24-7 Private Cloud Virtual Datacenter Hosting Consultant
ProSight Private Cloud Hosting Services Specialists
Progent's ProSight Virtual Hosting and Management service provides complete hosting of a small organization's production servers in an environment that gives the highest degree of availability and scalability and is in addition easy to migrate to another host. ProSight Virtual Hosting and management services are built upon mature virtualization platforms that enable small companies with mixed- platform environments to economize significantly on the expense of capital investments, system support, and network administration while benefiting from enterprise-class reliability and an unprecedented degree of vendor independence.
Remote Support Power View
SQL Server Analysis Services Consultant Services
Progent can provide the expertise of Microsoft-certified consultants as well as experienced software programmers, database administrators, project managers, network infrastructure architects, disaster recovery/business continuity specialists, and certified security consultants to assist your business to evaluate the potential advantages of SQL Server 2012 for your business, set up pilot environments at your datacenter or at Progent's lab, plan and execute out a smooth transition to SQL Server 2012 from earlier releases of SQL Server or from other RDBMS solutions, and configure an efficient and safe IT infrastructure that lets you maximize the business benefit of SQL Server 2012.
Top Consultants GIAC Certified Information Assurance
Professional GIAC Security and Compliance Test
GIAC (Global Information Assurance Certification) was founded in 1999 to certify the skill of computer security professionals. GIAC accreditations are recognized by businesses and government organizations throughout the world including and the United States NSA. Progent's GIAC-certified information assurance consultants can provide expertise with all of the network security disciplines addressed under GIAC accreditation such as auditing infrastructure vulnerability, incident management and response, intrusion detection, web application security and security information and event management (SIEM) solutions.
24-Hour Exchange 2013 Upgrade Technology Professional
Exchange 2013 Performance Tuning Remote Technical Support
Exchange Server 2013 incorporates major improvements to the functionality of its predecessor Exchange Server 2010 and introduces powerful innovations as well as a redesigned architecture. These enhancements favorably impact key IT areas such as ease of administration, availability, compliance, operational costs, teamwork, extensibility, performance, compatibility, and productivity. Progent's Microsoft-certified Exchange 2013 consultants can help you understand the possible advantages of migrating to Exchange Server 2013, design a cost-effective validation and rollout plan, and train your IT team to manage your Microsoft Exchange Server 2013 environment. Progent also offers affordable online support and management services for Microsoft Exchange 2013.
SQL Server 2019 Always On Availability Groups Remote Support Services
SQL Server 2019 and VMWare Consultant Services
Progent's certified SharePoint 2019 and SharePoint Online consultants can provide economical remote and onsite expertise, application development, and technical support services for businesses of any size who intend to upgrade to SharePoint Server 2019 or SharePoint Online from earlier releases of SharePoint. Progent can assist you plan and execute an efficient upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that combines onsite and cloud-based resources into a cohesive information management solution.
Cisco Server Support
Cisco CCIE Remote Consulting Firm
Progent's CCIE-certified network infrastructure experts have extensive experience assisting ISPs to architect, implement, administer, tune, and debug high-availability, scalable network solutions suitable for shared public networks.
Professional Expertise for IT Service Providers
IT Services for Network Service Firms IT Services
Progent's Support for IT Service Organizations lets you use Progent's consulting experts under your own brand as a transparent arm of your IT consulting team.
Chief Information Officer On-site Support
Chief Information Officer Remote Technical Support
Progent can provide the part-time services of a veteran Chief Information Officer to provide a broad perspective to assist you pick and support IT technology appropriate for your present needs and that can serve as a solid foundation for your growth. Progent's part-time Chief Information Officer consulting services offer economic leverage to organizations who want to maximize the benefits from their IT expenditures but who are without the budget or hesitant to add another executive-level manager to their full-time staff. Since Progent is vendor-neutral, with a large team of consultants certified to maintain all leading OS platforms and connectivity technologies plus a broad selection and application software, Progent is in an ideal situation to provide objective recommendations as well as advanced technical help for creating information solutions that match the particular requirements of your organization.
Remote Enterprise hybrid cloud Consulting
Hybrid cloud integration Engineers
Progent offers expert remote consulting services to help companies integrate their information networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid environments that support Windows and Linux systems and apps in both cloud-based systems or in hybrid topologies that combine physical resources along with public cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of public cloud integration services that include Azure hybrid cloud design and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Security Management Specialist
24x7 Technology Professional Certified Cybersecurity Management
Progent can provide the support of CISM Premier security professionals. The Certified Information Security Manager (CISM) committee describes the basic capabilities and international standards of performance that information security managers are expected to master. It provides business management the confidence that those who have earned their CISM certification have the experience and capability to deliver efficient security management and consulting services.
Ubuntu Linux Consult
CentOS Linux Technology Consulting Services
Progent's Linux consulting services offer small companies and developers assistance with managing and maintaining Linux systems that run with Microsoft-powered technology. Progent offers your organization access to Linux consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP credentials. This wide array of experience offers you an easy single source to show you how to create and manage a secure and reliable mixed-platform network and communications solution that supports Linux and Microsoft coexistence by integrating Windows with major Linux platforms such as RedHat, SUSE, CentOS, Ubuntu, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.
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