Broomfield At Home Workforce Connectivity Consulting
System Design, Configuration, Management and Call Center Consulting Experts
Enlarging your telecommuter workforce may have a significant effect on IT infrastructure, cybersecurity, and company culture. Progent has two decades of experience assisting businesses of all sizes to design, configure, manage, optimize, and troubleshoot IT environments that support a remote workforce. Progent can help your Broomfield company to select the appropriate tools and adhere to leading practices in building and maintaining a secure virtual office solution for telecommuters that facilitates collaboration and returns top business value. Progent offers support services that go from on demand guidance for getting you over challenging technical bottlenecks to comprehensive project management to help you carry out business-critical tasks.
Progent's consultants can assist Broomfield, Colorado companies to succeed with any facet of creating a high-performing work-at-home environment by delivering network infrastructure design and configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, helpdesk services, data security, backup/restore solutions, and centralized management.
Infrastructure for a Remote Workforce
Configuring the network infrastructure required to support a remote workforce can be particularly complicated if you have to manage a mix of worker-owned hardware like desktop computers and notebooks, routers, and wireless APs from different vendors and with a variety of OS software and firmware releases. Progent's experience providing online support for both outdated and modern IT products in virtual office venues enables you to make efficient use of your existing network infrastructure and provides you with ready access to expertise for implement essential updates. Support services available from Progent to assist you to create a productive telecommuting infrastructure include:
- VPN technology makes it possible to establish a safe connection for authenticated at-home employees to use IT assets situated at your company data center or in the cloud. Progent's consultants can help your company to deploy and manage VPN connections between your at-home workforce and your various network resources by providing remote VPN configuration consulting. For businesses using Cisco's ASA security appliances, Progent's Cisco-certified ASA experts can assist your telecommuters to utilize Cisco's popular AnyConnect client software for secure VPN connections for a wide selection of endpoint devices including Microsoft Windows, Mac, iOS, Linux, and Android.
- Virtual Desktop Infrastructure platforms allow a telecommuter to view and use a data center computer's desktop. This gives network managers significant control over the digital ecosystem of at-home employees and offers remote users a familiar work experience. Progent's VDI services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI expertise.
- Routers attach home networks to the Internet and support VPN connections, local wireless networks, and firewalls. Progent can provide expert remote consulting for integrating routers from a range of vendors. See router integration support from Cisco-certified consultants.
- Home Wireless networks, often supporting an entire household and guests, are commonly utilized by telecommuters to connect to their Internet router for work. This can create throughput and security issues. Progent can help you to resolve these problems by delivering expertise like Cisco Aironet integration consulting, Cisco-certified Meraki WiFi deployment expertise, and Ubiquiti Unifi wireless AP integration help.
- Internet access methods affect the performance and availability of connections between telecommuters and the company network. Business-critical processes may require backup Internet access in case the primary connection breaks. Progent can provide expertise for picking service providers, picking appropriate bandwidth and data volume packages, and configuring fault-tolerant Internet connections. Refer to Internet access solutions.
IP Voice Integration for Teleworkers
Expanding the corporate phone environment to accommodate telecommuters is vital to supporting an effective work-at-home solution. A broad range of cloud-based VoIP platforms are used by SMBs to server remote users. Many larger organizations depend on Cisco's modern or older platforms for VoIP solutions. Progent can assist businesses of any size to plan or tune a telecommuter IP voice environment that delivers the flexibility, convenience and security needed for telecommuters. Progent's Cisco-certified CCIE Voice experts can provide advanced support to assist businesses optimize their current Cisco IP voice systems to handle a growing at-home workforce.
- Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers high-end telephony features to devices such as VoIP phones, media processing products, VoIP gateways, and mixed media applications used across the network. CUCM manages other combined media services such as messaging, video conferencing, and team collaboration networks. For details about Progent's Cisco Unified CM or CUCM expertise, see CUCM expertise.
- Cisco CallManager is Cisco's legacy call-processing agent and has been superseded by CUCM. Progent can help you to support your existing CallManager deployment or migrate efficiently to Cisco's current IP telephony solutions. For details about Progent's support services for Cisco CallManager and Cisco's other older IP voice platforms, refer to CallManager consulting services.
- Cisco IP Gateways provide connectivity with PSTN networks and with clients working beyond the corporate perimeter like at-home workers. Progent can provide consulting expertise for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 product lines and for current Cisco SIP gateways. See Cisco SIP gateway configuration expertise.
- Other VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to update your wide area network infrastructure to support these VoIP solutions and provide as-needed integration and troubleshooting services.
Voice/Video Conferencing for Telecommuters
A broad range of video conferencing products from leading technology companies support virtual discussions, video and voice conferencing, chat sessions, and screen sharing for both local users and at-home workers. Many companies utilize multiple conferencing products to meet the needs of their different partners and customers. Progent can assist you to maintain your existing voice/video conferencing ecosystem and optimize the experience of your at-home workforce.
- Skype for Business is Microsoft's popular communications platform that supports presence, IM, voice and video conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 applications including PowerPoint, Word, Excel and Outlook. Progent can provide the skills of Microsoft-certified specialists who can assist you to configure and maintain Skype for Business client software to support your at-home employees. For details about Progent's consulting expertise for Skype for Business, visit Skype for Business consulting experts.
- FaceTime is Apple's multiuser video calling platform for iOS and Mac devices. FaceTime runs over Wi-Fi or cellular Internet connections. Current editions of FaceTime allow as many as 32 simultaneous users for video sessions. To learn more about Progent's consulting services for Apple FaceTime, see Progent's FaceTime configuration expertise.
- Webex Meeting Center supports online conferencing for most desktop or mobile devices. Offered via Cisco's Webex Cloud platform, Webex capabilities include sharing specific content or screens, presentations that embed rich media including Microsoft PowerPoint, session capture, plus revision and playback for training. For details about Progent's support expertise for Webex as well as for additional video conferencing solutions from Cisco, see Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a hub for conversations, contacts, and content with features that include video conferencing, threaded chat, plus file sharing. For details about Progent's support expertise for Microsoft Teams as well as for additional Microsoft 365 apps, see Progent's Microsoft Teams consulting services.
- Other Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and troubleshooting expertise for these products and help your business to optimize your WAN infrastructure to host them.
Microsoft Integrated Collaboration Software for Telecommuters
Microsoft's collaboration products are closely integrated with Microsoft's popular Office families, providing a powerful environment of applications that create a cohesive user interface for sharing information throughout multiple sites and on a broad selection of endpoint devices. Progent has provided online consulting support for SharePoint and Exchange since their original releases and can help your company to configure these flagship collaboration products to maximize the effectiveness of your remote workforce.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works with Microsoft 365 and supports third-party cloud services to deliver real-time collaboration. Designed as a substitute for Skype for Business Online, Microsoft Teams and Teams Premium can support chat, video meetings that include screen sharing, phone calls, cloud voicemail, group email, as well as file and app sharing. Teams is tightly integrated with Microsoft 365 and depends on Exchange Online, SharePoint Online, OneDrive for Business, and Azure Entra (formerly called Azure Active Directory) for delivering its full range of features. To learn more about Progent's consulting services for Microsoft Teams, see solution design and deployment expertise for Microsoft Teams and Teams Premium.
SharePoint utilizes web sites to enable collaboration and knowledge sharing by offering policy-based access to data, business processes, and utilities for looking through company-wide business data. SharePoint enables you to build protected web portals that enables remote workers to view and update consolidated corporate intelligence by means of Intranets (Wikis), Blogs, social networking web sites, and Web Parts. To learn about Progent's SharePoint consulting expertise, visit SharePoint integration and application development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange expertise, visit integration expertise for Microsoft Exchange.
OneDrive is Microsoft�s shared cloud-based storage service, similar to GoogleDrive. Remote workers can save files to the OneDrive service, and co-workers can retrieve them securely through a web browser. Provided with Office 365, OneDrive allows home workers to co-author documents. Revisions created offline are automatically synced when you reconnect to the Internet. For details about Progent's consulting expertise for Microsoft OneDrive, visit Microsoft Onedrive integration experts.
Public Cloud Integration Services for Telecommuters
Progent can provide fast and affordable remote assistance for enabling businesses to build, manage and repair cohesive network architectures that combine physical data centers, at-home workers, branch offices, and cloud services. Progent offers top-tier consultant for all modes of cloud service delivery such as Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service (SaaS). Progent can help remote workers resolve problems with public cloud access, authentication, and security.
Microsoft Azure is a leading family of public cloud services that allows you to utilize infrastructure, virtual servers, and key apps hosted on Microsoft's massive cloud. Microsoft Azure features over 100 services services such as the ability to host Windows and Linux-based VMs, scalable cloud storage, messaging, app development with Visual Studio, and backup/restore. Progent can assist you to deploy VMs on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, streamline identity management with Azure Active Directory, and design data backup and restore solutions with Azure Backup. Progent can also help you create secure access to Azure services for at-home workers by setting up and troubleshooting firewalls and VPN IPsec tunnels. To learn about Progent's consulting expertise for Microsoft Azure, see Azure consulting.
Microsoft 365, previously branded Office 365, is Microsoft's popular family of client productivity applications and cloud-based services available by subscription. Office applications and services are marketed in a selection of bundles designed for customers ranging from individuals and households to large corporations. Progent can provide quick and affordable online contact with consultants familiar with Microsoft 365-compatible clients based on Windows, Mac, iOS, and Google Android operating systems. Progent can help you to assess the various subscription plans available for Microsoft 365 and configure 365 apps for your remote workers to achieve maximum business value. For information about Progent's consulting expertise for Microsoft 365, see Microsoft 365 consulting services.
Exchange Online is among the most popular applications in Azure-hosted Microsoft 365 product suite. Microsoft 365 Exchange Online offers the advantages of lower spending for data center infrastructure, easier management, dynamic scaling, high availability, and additional advantages inherent with public clouds. Microsoft has designed Microsoft 365 Exchange Online to run smoothly with local deployments of Exchange, enabling you to build hybrid information systems. Progent's Exchange experts can provide occasional assistance to guide you past tough technical bottlenecks and can also provide end-to-end project management outsourcing to ensure your at-home workers have easy and safe access to your Exchange Online environment. For details Progent's support services for Exchange Online, see Exchange Online integration and troubleshooting consulting.
Amazon AWS is a trailblazer in the public cloud computing market and is the world's top provider of cloud services. Progent can provide quick and economical online access to cloud integration consultants who can help your business to design, implement, maintain, and debug hybrid IT networks that integrate Amazon AWS cloud-based services with on-premises resources and with other public clouds such as Microsoft Azure. Progent also offers access to Cisco-certified CCIE networking experts to help your company to create a high-availability network model to make sure your users have a consistent computing experience whether they are working from your headquarters, a branch office, from home, or on the move. To learn about Progent's support services for Amazon AWS, visit Amazon AWS consulting services.
Google Cloud (GCP) is a popular set of public cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco consulting experts can assist your organization to extend your current IT resources with the Google Cloud Platform, and Progent's database experts can help you make your critical applications cloud ready so your remote workers can benefit fully from Google Cloud Platform services. Progent can help your business to deploy VMs on Google Cloud Compute Engine, plan a cost-effective storage solution with GCP Storage, and streamline access management for teleworkers with Google Cloud Identity. Progent's consultants can also assist your business to use GCP's unified management tools to control and track your Google Cloud ecosystem. For details, refer to Google Cloud Platform (GCP) integration services.
Help Desk Support for Remote Workers
An emergency, organization-wide transition to a from-home workforce, which might be the result of an epidemic or as an element of a disaster recovery preparedness plan, can overstretch even a well-staffed internal Support Desk. Progent's Help Desk services allow businesses to outsource or augment their Support Desk with Progent's online Technical Response Center team.
- Progent's Standard Call Center services leverage Progent's extensive team of remote IT support specialists combined with world-class trouble ticketing and follow-up software to provide an affordable, state-of-the-art Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of remote Level 1 PC technical support from service requests through ticket creation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal enables at-home employees to check or edit their active tickets, enter details, and append screen captures and relevant files. Technical support services are provided at a substantial discount off Progent's ordinary Level 1 desktop support charges, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 support experts to resolve complex problems. To find out more, refer to Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Help Desk Supplemental Service allows your company to supplement your existing Call Desk team by sharing responsibilities for Help Desk Call Center support services seamlessly between your in-house support staff and Progent's extensive pool of PC support technicians and subject matter specialists. Progent's shared Call Desk service is based on a collective support model based on the leading professional services automation (PSA) tool for managing service requests and ticketing, establishing responsibility, tracking progress, and producing reports. To find out how Progent's Call Center Augmentation Services can help your company to provide best-in-class technical support to your at-home employees, go to Progent's Support Desk augmentation Services.
Security for Teleworkers
Work-from-Home staff members commonly utilize their personal computers and usually operate in a poorly secured physical environment. This situation increases their vulnerability to malware threats and calls for careful configuration of corporate firewalls, AV tools, MFA-based identity verification, remote monitoring, thorough end-user training, and the creation of policies built on leading practices. Progent's seasoned group of IT security support consultants can assist your business to design, configure and manage a compliant security solution that guards critical information resources in environments that include an at-home workforce.
Firewalls enable you to build a network that can be securely utilized by local users and by telecommuters, mobile workers, suppliers, customers, and the public. Modern firewall appliances permit you to assign and manage appropriate permissions to different classes of users and to scale your network and modify your security profile as your company evolves and as cyber threats grow more complex. Progent works with both new and legacy security appliances from all major vendors like Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. For more information about Progent's firewall integration expertise, go to firewall configuration and support services.
Remote Endpoint Monitoring makes it possible to watch over the various computers utilized by at-home workers and either reject or identify and respond to the latest cyber attacks like ransomware. With ProSight Active Security Monitoring (ASM) services, a small-footprint agent is installed on each secured endpoint device, watching all activity and utilizing state-of-the-art AI technology from SentinelOne to detect new threats at inception. When a cyberattack is discovered, ProSight ASM immediately isolates the infected endpoint from the network to quarantine the threat. Because the ProSight Active Security Monitoring software agent is autonomous, endpoint devices stay protected even if they are offline. Progent is a SentinelOne Partner, reseller, and integrator. To learn more about ProSight Active Security Monitoring, refer to remote endpoint security monitoring for an at-home workforce.
Progent's Duo authentication Services incorporate Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity verification with Apple iOS, Google Android, and other personal devices. Using Duo 2FA, whenever you log into a secured application and give your password you are asked to verify your identity via a device that only you possess and that is accessed using a separate network channel. A wide range of out-of-band devices can be used for this second form of authentication such as a smartphone or watch, a hardware/software token, a landline phone, etc. You can designate multiple validation devices. To learn more about ProSight Duo two-factor identity validation services, refer to Duo MFA two-factor authentication (2FA) services for an at-home workforce.
Security Audits can evaluate the vulnerability of your network to all types of external and internal security attacks for an environment that includes teleworkers. Progent can run remote, automated security analysis scanning for rapidly and affordably detecting a broad range of security holes that can be found over the Internet. Progent's endpoint security audit experts, which can be provided by data security experts with advanced credentials such as CISA, ISSAP, and GIAC, can assist your company to evaluate your workflows and policies and review your network infrastructure to allow you to implement top-level security for your an at-home workforce.
Horizon3.ai's NodeZero PEN Testing Platform is a leading-edge penetration test (pentest) product family that supports automated testing of your at-home connectivity solution as well as your internal and perimeter networks so you can identify, rank, remediate, and verify security vulnerabilities before malicious hackers can take advantage of them. Progent's pentest experts can help you to deploy NodeZero to carry out comprehensive pentests of your network perimeter and your internal IT infrastructure so you can evaluate your current security posture. Progent's NodeZero experts can also help you to harden your network security and can help you to plan and implement a unified cybersecurity ecosystem that simplifies management and provides optimum cyber defense for on-prem, cloud-based, remote, and perimeter IT assets. To find out additional information about Progent's vulnerability assessment services based on on NodeZero's penetration test products, refer to Consulting Support for NodeZero's Pentest Platform.
Download White Paper: Securing a Work-From-Home Environment
To read or download a white paper describing key things to focus on for securing a network that includes telecommuters, click:
Protecting a Work-From-Home Network White Paper. (PDF - 2.4 MB)
Data Protection for At-Home Workers
Data Protection involves saving and restoring critical information in order to prevent data loss and minimize recovery time in the event of storage problems resulting from hardware breakdowns, programming hiccups, operator mistakes, cyber attack, or any other reason. Reliable data protection strategies can be particularly challenging to design and maintain in hybrid networks that combine private data centers, public clouds, and an at-home workforce.
- Backup/Restore solutions for an at-home workforce must address diverse types of user-owned endpoint devices. Progent offers fast online access to experts familiar with a wide array of products for protection Windows, Apple Mac and Linux/UNIX powered servers and desktop computers as well as notebooks, iPads and smartphones. Popular backup/restore solutions maintained by Progent's data protection consultants include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Retrospect, and Time Machine. To protect data spread across a wide area network, Progent offers ProSight Data Protection Services, a managed backup/recovery service that utilizes cloud-based storage and features fine-grained restore and centralized management capabilities.
- Disaster Recovery/Business Continuity (DR/BC) strategies typically anticipate scenarios that call for a temporary switch to a work-at-home environment. Progent's senior disaster recovery preparedness consultants and business continuity planning consultants can help you to develop, document and test a DR/BC strategy that addresses the process of switching to an at-home workforce.
Unified Management for At-Home Workers
Microsoft has renamed and rebundled its endpoint management products under the name Microsoft Endpoint Manager, which encompasses Intune for cloud management of remote devices and Configuration Manager for managing local computers. Endpoint Manager offers a centralized platform for protecting corporate information by managing onsite, mobile, and home-based endpoints.
Intune
Intune is part of Microsoft's Endpoint Management suite that also includes Configuration Manager. Intune is a cloud-based service for managing and securing remote computers and applications. Remote endpoint computers can be user owned or business owned. IT admins managing the enrolled endpoint devices of teleworkers can use Intune to provision and authenticate applications on devices, push updates and certificates, set up rules for accessing information and networks, set passwords, establish VPN connections, control how telecommuters share information, establish threat protection, ensure security compliance, and erase sensitive data from missing, stolen or deactivated devices. Intune can be used with iOS/iPadOS, Android, Windows, and macOS/OS X devices. To learn about Microsoft Intune and how Progent can help your company to use Microsoft's Endpoint Management to manage the devices of your teleworkers, visit Intune teleworker device management expertise.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified MDM product that helps network managers to keep offsite endpoint devices current and protected. Workspace ONE incorporates VMware AirWatch for centralized endpoint management combined with VMware's Horizon virtual application delivery platform for authorization control, app management, and configuration management of endpoint devices. Workspace ONE runs with devices powered by Windows 10, macOS, iOS, Google Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-premises product via a perpetual license. Top features of Workspace ONE include fast over-the-air provisioning of new laptops, immediate onboarding of new employees, policy set up and enforcement for all classes of endpoints, aggregated reporting and analytics, an email encryption gateway, and integration with Microsoft applications and cloud products. For details about Progent's expertise for VMware Workspace ONE, visit VMware Workspace ONE remote device management consultants.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and maintaining a productive telecommuter solution for your Broomfield, Colorado business, call
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Ransomware Recovery Consultant Services
ProSight Remote Managed IT Services Engineer
Progent's ProSight family of managed IT services are intended to provide businesses who maintain small internal IT support teams with low-cost help from enterprise-class management tools and consulting expertise. Advantages of Progent's ProSight line of managed services include predictable network maintenance costs, smart automation of routine administrative tasks, continual adoption of the latest information technology, smooth migration from older systems to current solutions, close fit between computer technology with strategic goals, guidance from veteran network experts, and allowing management to concentrate on business issues instead of ever-changing network technology.
Peppercon eRIC Consult
Technology Professional Dell DRAC
Remote server management cards give IT managers complete control of a server without the requirement for an on-site visit. Through these management cards, all console screen data plus keyboard and mouse functionality are exported to a remote session to a support professional who can be situated anywhere with Internet access. Progent's Microsoft and Cisco certified engineers can assist you to design, implement, and support a high-availability business network that incorporates remote server management cards and Progent can utilize these remote management cards to provide efficient remote technical assistance. Progent has experience with a number of remote server management cards including Aten IP9001 remote server management cards, American Megatrends remote server management cards, Dell remote server management cards, HP Lights-Out remote server management cards, and Peppercon eRIC remote server management cards.
Professional Lync Server 2013 VoIP
Lync Server 2013 conference bridges Consultancy
Lync Server 2013, now called Skype for Business, enables businesses of all sizes to build a centrally managed and secure communications environment that supports a Bring-Your-Own-Device computing model with IM, real-time presence, web meetings with app sharing, as well as IP and PSTN telephony across a wide range of desktop and handheld devices. Progent's Microsoft-certified Lync Server 2013 consultants and network integrators can help your company to assess the advantages of Lync Server 2013, design an in-house, cloud-resident (with Microsoft Lync Online) or mixed model appropriate for your current and long-term plans, implement Lync Server 2013 in a way that expedites your return on investment, and deliver custom online and onsite training to your IT staff and end users. Progent offers in-depth expertise in key components of a Lync 2013 deployment including Windows Server, SQL Server Express and Exchange Server, and Progent can assist you to combine Lync 2013 with popular Microsoft 365 apps such as Outlook and PowerPoint.
Professionals Server Virtualization
Virtual Server Technology Engineer
With virtual server technology, businesses can operate many virtual servers on one physical server. Virtual server technology enables IT organizations to enjoy all the advantages of server segmentation, but without the costs that goes with buying extra server hardware. Virtual servers are also the critical technology for building private clouds, which offer important benefits such as lowering the costs of hardware, datacenter facilities, and administration while enhancing information security, system availability, and disaster recovery. Other important server management options include server monitoring software, Microsoft WSUS, and remote system management hardware. Progent's professional server management specialists can help you in all aspects of server virtualization and management to allow your business to contain expenses and save time.
Top Small Office Network Solutions
Small Office Networking Company
Progent is a pioneer in cost-effectively providing enterprise-class IT help to small businesses. Progent's success in addressing the IT support requirements of the historically underserviced small business market is the cumulative outcome of major technical and process innovations that have eliminated much of the traditional costs out of managing IT service, injected unmatched professional skill into the IT service mechanism, and significantly accelerated the repair cycle.
Small Business Computer Consulting Firm Cisco Certified CCIE
Cisco Router Computer Support For Small Offices
Progent can help you to deploy Cisco's networking products to create a robust basis for your local, private cloud, or hybrid data center and streamline operations in key areas such as hardware consolidation, security and compliance, versatility, uptime, and disaster recovery.
Cisco Catalyst WiFi Management Onsite Technical Support
Catalyst Wi-Fi 6 and Wi-Fi 6E AP Security Specialist
Progent's Cisco-certified Catalyst Wi-Fi 6 Wireless Access Point experts can provide affordable online and on-premises support for Catalyst next-generation Wi-Fi 6 wireless access points (WAPs).
Remote Wireless Site Survey Consulting
Remote Wireless Site Survey Remote Support
Progent's Wi-Fi site survey services assist you to plan, install and debug a Wi-Fi LAN adapted to your environment, providing you a wireless solution that has the coverage, performance, density, data protection, and hand-off ability your company requires.
SQL Server 2017 SSRS Setup and Support
SQL Server 2017 Management Studio Engineer
Progent's Microsoft-certified SQL Server 2017 consultants can assist your business to assess the business benefits of upgrading to SQL Server 2017 and can help your organization to design and carry out a cost-effective migration of your databases and applications to any network model including on-premises, cloud-based, or hybrid. Progent's SQL Server experts can provide online or on-premises support services ranging from on-demand architecture assessment or troubleshooting to end-to-end project management and co-management to ensure your SQL Server 2017 project is carried out on schedule and on budget.
24x7 WiFi 6E migration On-site Support
Specialist 802.11ax Management
Progent's Wireless Consulting Services offer a fast, affordable option for businesses of any size to deploy, manage and troubleshoot the latest wireless network solutions. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can help you design and install appliances such as Cisco's Aironet and Meraki access points and wireless network controllers. For wireless messaging and web-based business applications, Progent supports Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.
Top MFA and Single Sign-on (SSO) Remote Consulting
24x7 Duo MFA and Single Sign-on (SSO) Remote Troubleshooting
Progent's Duo services utilize Cisco's Duo technology to defend against stolen passwords by using two-factor authentication. Duo supports single-tap identity confirmation with Apple iOS, Android, and other personal devices.
CIO Outsourcing Consulting
IT Outsourcing Services Professional
Progent can deliver comprehensive online consulting for all major technologies common to today's small company IT networks and offers a variety of strategic, on-demand support services such as a part-time CIO to offer advanced planning and budgeting capability, a Call Center for help desk services, proactive remote monitoring, spam and email-borne virus filtering as a managed service, best-practices project management help for major initiatives like office moves orOS migrations, connectivity experts for designing high-performance and reliable infrastructure, security specialists to ensure information protection and compliance, disaster recovery specialists to design and document business continuity plans, and software programmers to write, enhance, or repair mission-critical application programs.
SQL 2008 Analysis Services Specialist
SQL 2008 Reporting Services Specialists
SQL Server 2008 delivers indispensable, familiar tools to computer experts as well as to information workers, lessening the difficulty of creating, integrating, administering, and using company data and database applications in environments ranging from handheld devices to enterprise information networks. The complexity and interconnectivity requirements of Microsoft SQL Server 2008 require a network consultant with real-world expertise and broad knowledge in planning and building information-based, end-to-end business IT applications. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of over 10 years of professional work supporting Microsoft technology, assures you success in designing, configuring and managing Microsoft SQL Server 2008 solutions that are well integrated with the Microsoft .NET platform.
Microsoft Certified Altaro VM Backup with Exchange Specialists
24-7 Configuration Altaro VM Backup Troubleshooting
Altaro VM Backup software from Hornetsecurity provides small organizations a reliable and affordable solution for backing up and recovering Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be deployed in on-premises, remote, multi-site, and cloud environments and also enables low-cost cloud backup to Azure Block Blob storage. Altaro VM Backup protects against ransomware by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by anyone including administrators. Progent is a certified Hornetsecurity/Altaro partner and offers a broad array of online or onsite services to assist you to design, deploy, optimize and troubleshoot a comprehensive backup and disaster recovery solution powered by Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a managed backup/restore service powered by on Altaro VM Backup software.
Online Microsoft 365 Excel Training On-site Technical Support
Online Photoshop Training Computer Expert
Progent's webinars provide small companies the cost savings, simplicity, and versatility of virtual learning and the effective training techniques of experienced instructors who employ the latest collaboration software to emulate live, interactive learning environments. Progent can provide online education for popular desktop software including elements of Microsoft Office such as Office Excel, Word, Publisher, and Visio: Dynamics business accounting and management information products including MS Dynamics GP; as well as additional popular desktop applications like Adobe Photoshop, Acrobat Writer, and Crystal Reports.
Microsoft 365 Migration Online Consulting
Professional Office 365 Access Development
Progent can assist you to evaluate the many subscription options available with Microsoft 365, previously called Office 365, and configure your network with Microsoft 365 so you realize top business value. Progent supports multi-platform environments that incorporate Windows, macOS, and Linux operating systems. Progent can also assist your business to build and manage hybrid ecosystems that seamlessly integrate on-premises and cloud-based products and services.
Anti-Spam Support
Award Winning Antivirus Installation support
E-Mail Guard is a complete solution for defending against spam and virus attacks. E-Mail Guard handles the security and management of corporate email by offering continually updated spam and virus blocking, policy administration, content filtering, and protection against email-borne DHA and DDoS attacks. E-Mail Guard also includes tracking, administration and reporting tools as well as outgoing email filtering to help you repair your e-mail environment and define and regulate corporate email policy.
24/7 Fault Tolerant Data Center Help and Support
Fault Tolerant Internet Connection Computer Consulting
Progent's Disaster Recovery/Business Continuity consultants have extensive backgrounds assisting small organizations to reduce network downtime by offering affordable online consulting support for disaster recovery/business continuity (DR/BC) planning, fault-tolerant IT infrastructure, backup/restore systems, and non-disruptive system maintenance. Progent's business continuity experts can assist you to plan and test a sensible business continuity strategy that matches your business goals and budget. Progent's disaster recovery engineers can assist you to architect, deploy, and support fault-tolerant technologies such as non-stop Internet connectivity, virtualized servers, clustering, load balancing, transparent online backup, and geographically dispersed hot backup centers.
Enterprise Windows 2022 Branch Office Network Support
Enterprise Security Network Support
For large organizations, Progent can leverage internal IT staffs by offering world-class experience in supporting key Microsoft and Cisco products. Progent's certified professionals offer Enterprise Active Directory consulting, Exchange Server 2010 integration, SharePoint expertise, and Microsoft SQL Server help. For the national or worldwide enterprise with branch offices, Progent can perform as a seamless nearby extension of enterprise network management. Progent's enterprise consulting services include corporate-wide security, remote branch office support, network design, Sarbanes Oxley compliance, project management, and world-class support for multi-site office environments powered by Enterprise Windows 2000. Progent can offer field consultants and technicians to assist with a campus relocation or branch move, or a network architect to assist with building or utilizing an Internet Data Center or co-location site.
Remote Support Services ProSight Reporting Remote Infrastructure Monitoring
Consulting Services ProSight Reporting SentinelOne Remote Network Monitoring
ProSight Reporting is a growing family of in-depth reporting utilities created to work with the top ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Exchange Migration Specialist
Microsoft Exchange Server 2010 Upgrade Consulting
Progent's Microsoft-certified consultants can deliver affordable remote and onsite support to implement your migration to Microsoft Exchange Server 2010, produce extensive documentation of your new messaging environment, educate your IT team and users to get them up to speed quickly on Microsoft Exchange 2010, and offer continuing administrative services and technical support. Progent's consultants can also help you upgrade from Exchange 2010 to Exchange 2013 or Exchange Server 2016.
Ryuk ransomware hot line Professional
ransomware data recovery Consultant
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery expert who can help you to halt the progress of an ongoing ransomware breach. Call 800-462-8800
After Hours Juniper Junos Management Security Evaluation
Emergency Juniper Junos BGT Security Consulting
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
24-7 MSP360 Exchange Mailbox Backup Information Technology Consulting
MSP360 Managed Backup IT Consultants
Progent's data protection experts can assist you to design, implement and administer a backup plan built around MSP360 Backup technology to protect your IT resources residing on any leading public cloud. Progent can provide end-to-end monitoring and management to protect against data loss resulting from human mistakes, system glitches, ill-intentioned insiders, and malware assaults such as ransomware.
Configuration Cisco RADIUS Security
Remote Access Professional
Progent's Cisco Security/VPN consultants and CCIE and CCNP certified experts can help your small or medium sized business deploy and support Cisco's security and VPN technology including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN solutions include both remote connectivity and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN solutions are easy to manage and provide the flexibility to expand with your changing business requirements. Progent's Cisco-Certified network experts support Cisco's complete line of products targeted at eliminating information theft, virus and worm outbreaks, DDoS attacks, and other security risks to your information system. Progent can help you deploy Cisco products to achieve safe connectivity, intrusion protection, and comprehensive Identity services based on Cisco ACS using RADIUS security and TACACS to establish a central client access control foundation for user authentication, authorization, and accounting from a graphical Web interface.
Onsite Technical Support ProSight DPS ECHO Backup and Recovery Services
Offsite Managed Data Backup/Recovery Services Network Consultant
ProSight ECHO Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end service for cloud backup/disaster recovery (BDR). ProSight Data Protection Services automates your backup activities and allows fast restoration of critical files, applications and VMs that have become unavailable or corrupted due to hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-premises storage device, or mirrored to both. Progent's disaster recovery consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information.
SBS Premium Add-on Support and Integration
Microsoft SBS 2011 Support and Help
Microsoft Small Business Server is an affordable collection of server products that offers the basis for a powerful but manageable information. The IT demands of the Microsoft .NET products included with Microsoft Small Business Server requires a network consultant with real-world experience planning and integrating cohesive, comprehensive business network solutions. Progent's SBS Server consultants have an average of more than a decade of background supporting business networks powered by Microsoft technology. This experience assures you results in installing, managing, and maintaining network solutions that include the Microsoft SBS Server suite of servers and applications.
Amazon Marketplace Web Service development Programmer
Amazon MWS Engineer
Amazon Marketplace Web Service (Amazon MWS) is an integrated library of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating key sales functions such as listings, orders, payments, fulfillment, and reports. By tapping into Amazon's vast online ecosystem and automating their sales processes, vendors can expand their reach, lower their cost of sales, improve response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can collaborate with your development team and provide application programming, workflow integration, project management support, and training to help you cut development time and get to market quickly.
Consultancy WannaCry Ransomware Defense
Ransomware Protection Consulting
Progent's qualified cybersecurity engineers can provide cybersecurity reviews of enterprise-wide security to validate your company's cybersecurity profile adherence to important international security standards. Progent can provide ongoing managed services for security monitoring and response, on-demand company-wide security reviews, and targeted security assessments for specific areas of cybersecurity like endpoints or cloud applications. Progent's accredited security experts can also conduct comprehensive information security tests to determine your company's compliance with key industry security standards including FISMA, NIST, and ISO.
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