For small and midsize businesses in Broomfield Colorado, Progent provides technical support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX and Microsoft Windows platforms. Progent has provided online support to businesses in all 50 states in the United States. (See Progent's client recommendations). Progent also offers the consultation Cisco CCIE-certified network specialists for complex infrastructure problems, as well as the assistance of CISA and CISSP-certified security engineers to help with advanced security design and business continuity preparedness.
Progent's remote technical support services offer excellent value due to the fact that they are equipped with the practical experience and the advanced tools to solve the majority of information system issues quickly. This reduces direct expenses since solutions accumulate a smaller number of chargeable minutes. Online help also avoids the cost of dispatching a consultant to your office. Your company saves additionally in incidental expenses by reducing or avoiding system downtime and associated losses due to business disruption, disgruntled clients, unproductive employees, and de-focused executives.
Progent's pricing model for online support is designed to maximize the impact of your IT service investment. Progent charges by the minute for phone assistance, so you are billed exclusively for the services that you actually get. In contrast to many remote service firms, Progent imposes no initialization charge or minimum fees. Progent's per-minute billing unit and simple policy for billing prevent scenarios where speedy. minor fixes somehow turn into major tabs. Progent's penchant for solving problems quickly results in your business saving money.
Progent's Remote Technical Support Tools
Over time, Progent has fine tuned an arsenal of customized technologies and field-tested processes which allow the highest level of efficiency for online engineering help and repair for small and midsize business information systems. Progent provides safe VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN connectivity allows the experts of Progent's remote service group to access your company's environment without compromising corporate security.
Progent's proprietary service reporting application stores detailed documentation for the service that Progent's customers have been provided. Progent's authorized engineers have the benefit of the specifics of services delivered to every Progent client by any engineer. This database of trouble tickets and fixes is structured as a conveniently accessible internal knowledge base that allows Progent's remote support engineers to communicate their knowledge with the whole team to make sure that the value of Progent's technical support improves over time. Progent's high-level accreditations and close relationships with major industry leaders such as Cisco and Microsoft permit access to other massive technical databases and permit quick response from manufacturers' in-house product engineers so Progent's remote service experts can arrive at the most efficient solutions promptly.
Initiate Remote UNIX, Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's remote support in Broomfield Colorado or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for IT help, go to Immediate Urgent Support.
Remote Network Support Services Available from Progent
Progent's online technical service engineers offer certified skills in a comprehensive set of technologies. This wide range of IT skills allows Progent's engineers to address almost any emergency that may crop up in a small business information system. Certifications awarded to Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional, CCDA and CCDP.
To provide assistance to businesses with multi-OS environments, Progent also offers the services of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Remote support services provided by Progent to companies in Broomfield include:
Additional Support Services Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote consulting services cover a broad spectrum of computer technology including system architecture, email solutions, system and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server economization and simplified management, and transitioning from legacy applications to current MS Windows or Linux solutions. Progent's team-based methodology for resolving technical problems promotes quick escalation, if necessary, to engineers with task-relevant expertise to handle challenging situations. This expedites repair of critical problems, reduces lost productivity, and lowers service expense.
Progent's UNIX/Linux consultants can offer urgent remote help for resolving anomalies affecting UNIX/Linux systems based on popular variants of UNIX including:
Important Linux versions for which Progent offers expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the highest recognition for network consultants, and indicates an individual's networking knowledge at the expert level. Cisco qualified CCIEs know how to handle even the most complex issues occurring in network infrastructure planning, deployment, administration, security, and repair. CCIEs work on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS Software network administration utilities and developing workarounds or identifying program updates. Cisco qualified CCIEs provide exceptional cost-effectiveness because their depth of experience allows them to fix even the most difficult problems rapidly. In typical cases, less qualified consultants can wrestle for hours or even days with identical tasks that a CCIE can fix in minutes.
Few consulting providers make Cisco-qualified CCIEs available to support small and medium sized businesses. Progent can provide fast telephone contact with a Cisco-qualified CCIE so you can receive immediate assistance for serious network problems that are lowering business efficiency but are outside the scope of your local computer maintenance group or consultant. Progent's CCIE support experts can interface to your environment by means of the latest on-line troubleshooting technology to perform quick, safe, and affordable analysis and remediation.
Progent's CCIEs offer expertise in all of Cisco's top-selling family of infrastructure devices such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as VPN solutions.
Certified Windows Support
Progent's Microsoft-expert remote support professionals can deliver network repair and IT support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your company the expertise of support engineers who can assist your company with a broad variety of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2019 integration,
Microsoft Exchange Server 2016 migration, Exchange 2013 configuration,
Exchange Server 2010 management,
SharePoint Server 2016 migration support,
SharePoint Server 2019 planning and configuration, Microsoft Teams migration expertise, Skype for Business planning and deployment consulting, Lync Server management and Microsoft Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a full range of remote desktop support including Windows 7 integration, upgrading to 64-bit desktop applications, configuring Microsoft Office 2010, and automating workstation deployment.
CISSP and ISSAP Certified System Security Consultants
Progent's qualified CISSP, ISSAP, and CISM network security consultants can provide a range of security services that can improve the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against assaults or assist you to recuperate rapidly after a damaging breach. Security support services offered by Progent include: thorough security analysis using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; rapid recuperation from malicious assaults; setting up firewalls; establishing secure architectures for off-site and mobile communication; defending your email system against spam and DHA attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online support to help companies of any size integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your IT team to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that utilize physical resources along with public clouds. To help you to integrate public cloud services with networks, Progent can provide a variety of public cloud migration support services that include Microsoft 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than two decades of experience delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent can provide the services of seasoned online consulting experts for special projects that small companies often need. Billing charges for ongoing consulting projects are determined according to the level of expertise of the consultants assigned. Progent's background in these important fields of information technology allows customers to complete major initiatives within budget and on time. Progent's project-based online engineering services include:
How Your Broomfield Colorado Business Can Contact Progent's Remote Service Professionals
Help Desk Support
Progent's Help Desk support alternatives for small businesses with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk support services are well suited for small organizations who lack the money or time to build and maintain an internal Help Desk but who require quick access to an efficient Call Center with proficient telephone assistance plus the in-depth expertise to escalate complex trouble tickets to advanced consultants.
Progent's shared Help Desk services make it possible for your IT organization to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution based on the top PSA platform for handling service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Call Center consulting expertise can guide you in creating an effective new Help Desk or improving your existing one, selecting or modifying Help Desk Call Center software to address the unique requirements of your company, or adding temporary phone support staff to work with your in-house Call Center resources to deal with demanding events such as software migrations, mass updates, or installing brand new applications.
Progent's Help Desk Call Center staff of experienced information technology professionals gives your workers in Broomfield Colorado rapid access to a dependable technical support group with years of background providing telephone-based help and remote troubleshooting for IT systems powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk perception as a significant driver of company success, and Progent's target is to resolve instead of just record IT problems.
Business Applications Support: Education, Customization, and Problem Solving
Progent's Applications Consulting Group can supply remote professional consulting support and education in special application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting, customization, and education for familiar Microsoft business applications including Microsoft CRM, MS Project, MS Office Word, and Microsoft Office Excel. To learn more about Progent's expertise, programming, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.
Progent's Mac experts can nurture the imaginative components of Apple Mac environments by delivering phone-based consulting services and training in graphics, audio, and motion video. Progent's support professionals can provide expertise in a large selection of Apple Mac programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with special jobs such as scanning or digitizing audio or video or building an audio/video production facility.
Online Network and Server Monitoring Services
Progent offers companies in Broomfield Colorado remote network and server monitoring support powered by Microsoft Operations Manager network monitoring and reporting, adapted by Progent to fit your business so that your network maintenance is proactive and automated. By spotting possible trouble spots before they grow into crashes, system monitoring can minimize disruptive and costly service breakdowns. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or environments that incorporate a mix of platforms.
To contact Progent about emergency online expertise with UNIX, Linux, Solaris, or macOS and OS X environments, visit Progent's Urgent Online Help, call 1-800-993-9400, or go to Contact Progent.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area