For small and midsize companies in Broomfield Colorado, Progent offers help for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX and Microsoft Windows platforms. Progent has provided remote support to companies in every state in the United States. (Refer to Progent's customer recommendations). Progent also offers the expertise of CCIE-qualified engineers for challenging infrastructure problems, plus the services of CISA and CISSP-accredited security engineers to handle advanced security architecture and disaster recovery planning.
Progent's online support engineers offer excellent value due to the fact that they are equipped with the practical background and the advanced technology to solve the majority of network issues rapidly. This reduces direct costs because service calls take up a smaller number of billable consulting minutes. Online help also avoids the cost of sending a consultant to your location. Your company benefits additionally in indirect expenses by minimizing or eliminating network outages and related losses resulting from business disruption, upset customers and vendors, idle employees, and distracted management.
Progent's pricing model for online help is designed to get the most out of your network support dollar. Progent charges per minute for telephone-based consulting, so you are charged only for the services that you actually get. In contrast to many online support firms, Progent requires no service activation surcharge or minimum fees. Progent's per-minute granularity and clean policy for billing eliminate scenarios where fast solutions somehow end up as substantial bills. Progent's skill at solving technical issues efficiently translates into your company saving money.
Progent's Remote Technical Support Tools
Through years of experience, Progent has refined a collection of optimized tools and field-proven processes that allow the highest degree of effectiveness for remote consulting and repair for small and midsize company IT systems. Progent offers secure VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN access permits the consultants of Progent's remote service group to connect to your environment remotely without breaching network security.
Progent's powerful service reporting system includes thorough histories of all support that Progent's customers have been provided. Progent's staff service personnel have the benefit of the history of support delivered to each customer by any Progent engineer. This history of problems and repairs is stored as a readily searchable support database that permits Progent's online technical experts to share their experiences with the whole team to ensure that the effectiveness of Progent's technical support grows daily. Progent's advanced accreditations and close associations with key vendors such as Cisco and Microsoft permit access to other massive technical knowledge bases and allow quick response from manufacturers' in-house support staff with the result that Progent's online service experts are able to arrive at the most efficient resolutions quickly.
Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's phone services in Broomfield Colorado or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Emergency Support.
Phone-based Support Services Offered Progent
Progent's online technical service experts have advanced credentials in a comprehensive set of technologies. This wide range of IT skills enables Progent's engineers to handle almost any problem likely to take place in a small company information system. Certifications awarded to Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional (CCVP), and Design Associate.
To support businesses with mixed-platform networks, Progent also offers access to consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical support services available from Progent to companies in Broomfield include:
Special Support Programs Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a wide array of computer technology including system architecture, messaging systems, system and operational security, UNIX and Windows coexistence, virtual server technologies for server consolidation and simplified administration, and migration from older systems to current Windows or Linux-based environments. Progent's team-based approach to resolving technical problems enables quick escalation, if necessary, to consultants with appropriate experience to handle challenging situations. This accelerates repair of urgent problems, reduces lost productivity, and cuts service costs.
Progent's UNIX/Linux consultants can provide urgent phone-based assistance for diagnosing anomalies affecting UNIX, Linux, or Solaris systems based on popular derivatives of UNIX such as:
Important Linux platforms for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network consultants, and certifies a person's technical skills at the expert level. CCIEs can handle even the most difficult issues occurring in network planning, installation, maintenance, protection, and troubleshooting. Cisco CCIEs can cooperate closely with Cisco's internal product support engineers in analyzing problems with IOS network management tools and coming up with workarounds or identifying program updates. Cisco qualified CCIEs represent an exceptional value because their broad experience permits them to find solutions for the most difficult problems quickly. In common instances, less qualified engineers can wrestle for many hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes.
Few service firms make CCIEs accessible to assist small and mid-size companies. Progent offers quick telephone access to a Cisco-qualified CCIE so you can receive urgent assistance for severe network infrastructure problems that are crippling worker productivity but are beyond the scope of your regular computer support resources. Progent's Cisco-qualified CCIE consultants can interface to your network using state-of-the-art on-line troubleshooting technology in order to perform quick, safe, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's top-selling family of connectivity devices such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst family switches, plus VPN technology.
Authorized Windows Support
Progent's Microsoft-certified online service engineers can deliver computer system troubleshooting and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can assist your company with a broad variety of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2019 planning and configuration,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration support,
SharePoint Server 2019 planning and integration, Microsoft Teams planning and integration, Skype for Business migration support, Lync Server 2013 management and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a full array of remote PC desktop support including Microsoft Windows 7 migration support, upgrading to 64-bit desktop software, configuring Office 2010, and automating workstation deployment.
CISSP and ISSAP Premier System Security Specialists
Progent's qualified CISM and CISSP network security consultants offer a variety of system protection solutions to improve the immunity of your UNIX/Linux, Solaris, Apple Mac or Windows network against internal or external threats or assist you to recover quickly following a damaging breach. Security support services available from Progent include: in depth network security audits utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; rapid recuperation from virus and worm assaults; installing firewalls; designing secure mechanisms for off-site and mobile communication; securing your email infrastructure from spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online consulting services to help businesses of any size connect their networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid architectures that combine physical IT assets along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud integration services such as Microsoft 365 integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of background delivering advanced consulting services online, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent offers the services of seasoned online consulting experts for contract projects that small companies often request. Progent's charges for longer-term consulting tasks are set according to the qualifications of the consultants required. Progent's experience with these special areas of information technology enables clients to complete critical projects within budget and on time. Progent's special remote engineering solutions include:
How Your Broomfield Colorado Company Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center programs for small and midsize businesses with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Standard Call Center support services are designed for small businesses who don't have the budget to create an in-house Help Desk Call Center but who want fast response from an effective Call Center with professional phone support as well as the technical depth to escalate complex problems to high-level consultants.
Progent's Help Desk sharing services allow your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progent's shared Help Desk service is an advanced support solution based on the top professional services automation (PSA) tool for managing service requests, ticketing, ownership, status tracking, and metrics.
Progent's Call Center consulting services can guide you in establishing an effective new Help Desk Call Center or enhancing your established organization, selecting or enhancing Help Desk Call Center application software to address the unique needs of your corporation, or providing temporary phone support personnel to supplement your existing Help Desk Call Center team to handle demanding events such as software migrations, major updates, or installing new applications.
Progent's Help Desk Call Center staff of seasoned information technology consultants gives your customers in Broomfield Colorado quick assistance from a reliable support resource with years of experience providing telephone-based help and remote repair service for computer environments powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Call Center recognition as a major enabler of business efficiency, and Progent's aim is to solve and not simply track network problems.
Applications Services: Training, Development, and Problem Solving
Progent's Applications Experts staff offers online and in-depth consulting expertise and education in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers expertise, custom development, and training for popular Microsoft applications including Microsoft CRM, Office Project, MS Office Word, and Microsoft Office Excel. To find out more concerning Progent's expertise, customization, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Mac experts can promote the artistic components of Macintosh environments by delivering remote help support and training in graphics, sound, and motion video. Progent's consultants offer expertise in a large selection of Apple Mac programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with specific projects like scanning or digitizing audio/video or integrating an audio/video production studio.
Remote Network and Server Monitoring Support
Progent can provide companies in Broomfield Colorado remote network monitoring support powered by MS System Center Operations Manager network monitoring, adapted by Progent for your environment so your computer maintenance is proactive rather than reactive. By anticipating emerging issues before they evolve into full-scale emergencies, system monitoring can head off inconvenient and expensive service failures. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or networks that support a mix of OS platforms.
To contact Progent about urgent remote help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area