For small and midsize businesses in Broomfield or anywhere in the state of Colorado, Progent offers help for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Microsoft platforms. Progent has provided online troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE engineers for complex connectivity issues, plus the services of CISA and CISM-accredited security consultants to help with advanced security design and business continuity preparedness.
Progent's online technical support engineers represent excellent leverage due to the fact that they have the real-world experience and the advanced tools to solve the majority of network problems rapidly. Efficient support reduces direct expenses because service calls take up a smaller number of billable minutes. Online help also avoids the cost of dispatching a consultant to your office. Your company saves additionally with indirect expenses by minimizing or eliminating system downtime and related losses stemming from business discontinuity, upset clients, unproductive workers, and de-focused management.
Progent's billing model for online support is designed to get the most out of your network support investment. Progent charges on a per-minute basis for phone assistance, so you are billed exclusively for the support that you actually get. Unlike typical online service firms, Progent imposes no initialization charge or minimum fees. Progent's one-minute granularity and clean policy for billing eliminate situations where fast fixes somehow end up as substantial tabs. Progent's penchant for dealing with technical issues quickly translates into your company spending less cash.
Progent's Remote Technical Support Tools
Over time, Progent has developed a collection of optimized tools and field-proven processes that ensure the highest degree of effectiveness for remote engineering help and troubleshooting for small and midsize business information systems. Progent provides protected VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN connectivity permits the staff of Progent's remote service group to access your computer system remotely without violating network security.
Progent's proprietary service database system includes detailed documentation of the support that Progent's customers have received. Progent's authorized service personnel have access to the records of support delivered to every customer by every engineer. This history of problems and solutions is organized as a readily accessible proprietary database that enables Progent's remote technical experts to share their knowledge with the whole team to ensure that the efficiency of Progent's technical support grows daily. Progent's high-level certifications and working associations with important vendors including Cisco and Microsoft permit access to other vast technical support databases and allow priority response from vendors' internal support staff so Progent's online consulting specialists are able to arrive at optimal solutions promptly.
Get Online UNIX, Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's phone services in Broomfield or anywhere in Colorado or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for network help, visit Immediate Urgent Support.
Phone-based Network Support Services Provided by Progent
Progent's phone-based consulting engineers have advanced credentials in an extensive set of disciplines. This broad scope of technical skills permits Progent's engineers to address virtually any problem likely to occur in a small or midsize company network. Credentials earned by Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional, and Design Professional.
To help customers with multi-platform environments, Progent also provides the skills of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP network security specialists, and CISSP-ISSAP engineers.
Phone-based support services available from Progent to small businesses in Broomfield and throughout the state of Colorado include:
Additional Consulting Programs Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based support services address a broad range of information technology including system architecture, messaging solutions, network and operational security, UNIX and Microsoft Windows coexistence, virtual server technologies for server economization and easy administration, and migration from legacy applications to the latest Microsoft Windows or Linux solutions. Progent's team-based approach to solving network problems promotes quick escalation, if necessary, to engineers with task-relevant experience to handle complex situations. This expedites solutions of urgent problems, minimizes network downtime, and lowers support expense.
Progent's UNIX and Linux consultants can offer urgent online help for troubleshooting problems within UNIX/Linux networks powered by leading versions of UNIX such as:
Important Linux variants for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX OS
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco CCIE credential is the top accreditation for network engineers, and validates a person's networking skills at the expert level. Cisco CCIEs can handle even the most complex challenges surrounding network design, deployment, administration, protection, and troubleshooting. Cisco CCIEs operate closely with Cisco's in-house product support engineers in analyzing problems with IOS Software network management tools and coming up with workarounds or locating software patches. Cisco qualified CCIEs offer excellent cost-effectiveness since their broad expertise permits them to find solutions for even the most difficult problems rapidly. In many instances, less seasoned consultants can struggle for hours or days with identical tasks that a CCIE can resolve in a few minutes.
Few support organizations make Cisco CCIEs available to help small and mid-size companies. Progent offers fast telephone contact with a Cisco-qualified CCIE so you can get timely support for complex network infrastructure issues that are impacting worker efficiency but are not within the experience of your ordinary IT maintenance personnel. Progent's Cisco-qualified CCIE consultants can connect to your environment by means of the latest on-line support technology to provide efficient, safe, and affordable analysis and repair.
Progent's Cisco CCIEs can provide expertise in all of Cisco's top-selling family of networking products including PIX Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network technology.
Certified Windows Experts
Progent's Microsoft-certified remote service engineers can provide network problem solving and IT help for all Microsoft server products. Progent is a Microsoft Partner and can provide your business the expertise of support professionals who can assist your company with a wide variety of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server 2016 migration support,
SharePoint 2019 design and deployment,
Skype for Business planning and deployment consulting, Microsoft Lync Server management and Microsoft Office Communications Server 2007 upgrade, Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online training,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a full array of remote PC desktop support services including Windows 7 migration support, preparing for to 64-bit workstation applications, configuring Microsoft Office 2010, and automating workstation deployment.
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's accredited CISSP and ISSAP network security consultants offer a variety of security services to improve the protection of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or assist your company to clean up quickly after a serious breach. Security support services available from Progent cover comprehensive security analysis using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid recuperation from virus and worm assaults; installing firewalls; establishing safe techniques for remote and mobile communication; defending your messaging system against spam and DHA attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online support services to help businesses of any size connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid network models that combine physical resources as well as cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent offers the skills of world-class online consulting professionals for contract IT projects that small companies frequently need. Billing charges for ongoing development or consulting projects are determined based on the level of expertise of the engineers required. Progent's experience with these special fields of computer technology allows clients to execute major initiatives economically and on schedule. Progent's project-based remote engineering services include:
How Your Broomfield Company Can Contact Progent's Online Service Experts
Help Desk Call Center Support
Progent's Help Desk support programs for small companies with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Call Center services are well suited for smaller organizations who lack the resources to create an internal Help Desk Call Center but who want quick communication with a reliable Call Center with proficient telephone support as well as the technical depth to escalate the most challenging tasks to high-level engineers.
Progentís Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progentís shared Help Desk service is an advanced support solution based on the leading professional services automation tool for managing service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk consulting services can assist you in establishing an efficient new Help Desk Call Center or enhancing your established one, selecting or modifying Help Desk software products to address the unique demands of your business, or adding temporary online staff to reinforce your existing Call Center resources during high-demand situations such as software transitions, mass upgrades, or rolling out new applications.
Progent's Call Center staff of veteran network consultants offers your customers in Broomfield or anywhere in the state of Colorado immediate access to an efficient network service group with substantial experience providing phone consulting and online troubleshooting for networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Call Center the reputation as a significant driver of company success, and Progent's aim is to fix instead of merely report IT problems.
Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Consulting staff can supply phone-based professional consulting support and training in specific application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and education for popular Microsoft business applications including CRM, Microsoft Project, Microsoft Office Word, and MS Excel. For more information about Progent's expertise, programming, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Apple Mac experts can nurture the artistic aspect of Macintosh computing by providing remote consulting support and training in imaging, sound, and motion video. Progent's support professionals offer expertise in a large selection of Macintosh creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with specific projects like capturing or digitizing audio or video or putting together an audio/video production facility.
Online Network Monitoring Services
Progent offers companies in Broomfield, or anywhere in the state of Colorado, online network and server monitoring support powered by Microsoft System Center Operations Manager network monitoring, customized by Progent to accommodate your environment so that your network support is proactive and automated. By uncovering potential issues before they result in downtime, automated monitoring can head off stressful and costly service failures. Progent can also use system monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows environments, or networks that support a variety of OS platforms.
To get in touch with Progent about emergency online support with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or see Contact Progent.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in the Denver Metro Area