For small and midsize businesses located in Broomfield Colorado, Progent provides technical support for networks powered by UNIX or Linux or for networks that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered remote support to businesses in every state in the U.S. (See Progent's client recommendations). In addition, Progent offers the expertise of CCIE-qualified engineers for complex infrastructure issues, as well as the assistance of CISA and CISSP-certified security engineers to help with high-level security architecture and business continuity preparedness.
Progent's remote technical support services offer exceptional value due to the fact that they have the practical experience and the sophisticated technology to solve most network problems rapidly. This lowers direct expenses since solutions require fewer billable minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your organization benefits additionally with incidental costs by minimizing or eliminating system outages and related costs resulting from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management.
Progent's pricing policy for online help is designed to get the most out of your IT service investment. Progent charges by the minute for phone consulting, so you are billed exclusively for the services that you actually get. Unlike many remote service firms, Progent requires no service activation surcharge or minimum fees. Progent's one-minute granularity and simple policy for billing prevent scenarios where speedy. minor fixes somehow end up as substantial invoices. Progent's penchant for disposing of technical issues quickly translates into your business conserving cash.
Progent's Remote Support Technologies
Through years of experience, Progent has developed an array of optimized technologies and field-tested methodologies that allow the highest level of efficiency for remote engineering help and troubleshooting for small and midsize business computer networks. Progent provides protected VPN support for gateways from a variety of popular companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN technology enables the staff of Progent's Technical Response Center to communicate with your network without violating system security.
Progent's highly evolved technical support reporting system keeps comprehensive records of all service that Progent's customers have received. Progent's staff engineers have access to the history of services provided to each client by any Progent consultant. This archive of trouble tickets and resolutions is organized as a conveniently exploitable internal knowledge base that allows Progent's online support professionals to communicate their experiences with the whole team to make sure that the value of Progent's support grows daily. Progent's advanced accreditations and close relationships with important technology companies including Cisco and Microsoft make available other vast technical support databases and permit fast response from manufacturers' internal product engineers so Progent's remote consulting specialists are able to determine the best resolutions quickly.
Start Receiving Remote UNIX, Linux, Solaris, or macOS and OS X Computer Help from Progent
To access Progent's remote services in Broomfield Colorado or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for network support, go to Immediate Urgent Support.
Remote Support Services Available from Progent
Progent's online support engineers offer advanced credentials in a comprehensive set of technologies. This broad range of technical skills allows Progent's engineers to address virtually any emergency that may take place in a small business information system. Credentials held by Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), CCVP, CCDA and CCDP.
To help companies with multi-OS environments, Progent also provides access to engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based support services provided by Progent to clients in Broomfield include:
Special Consulting Services Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote consulting services cover a broad array of computer technology including network architecture, messaging systems, network and process security, UNIX/Linux and Windows coexistence, VMware technologies for server economization and simplified management, and transitioning from older systems to the latest Microsoft Windows or Linux solutions. Progent's group-based approach to solving network issues enables fast escalation, when required, to engineers with task-relevant experience to tackle challenging scenarios. This accelerates solutions of critical problems, minimizes network downtime, and lowers service expense.
Progent's UNIX and Linux consultants can provide emergency phone-based help for analyzing problems affecting UNIX/Linux systems powered by leading versions of UNIX including:
Major Linux platforms for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX
- Berkeley UNIX (BSD)
- SCO UNIX
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco CCIE certification is the top recognition for networking consultants, and indicates a person's network technology skills at the master level. Cisco CCIEs can deal with the most complex issues associated with network planning, integration, management, protection, and repair. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house engineers in analyzing problems with IOS Software network administration tools and coming up with workarounds or identifying program patches. Cisco qualified CCIEs offer excellent cost-effectiveness since their depth of expertise enables them to resolve even the most complex problems quickly. In common cases, less experienced consultants can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes.
Few support firms make CCIEs accessible to support small and medium sized companies. Progent offers quick telephone access to a CCIE so your company can get immediate assistance for serious network infrastructure issues that are hurting business efficiency but are not within the scope of your ordinary IT maintenance personnel. Progent's Cisco-qualified CCIE engineers can interface to your network using advanced on-line support tools in order to perform fast, safe, and affordable analysis and repair.
Progent's CCIEs can provide expertise in the entire range of Cisco's industry-leading selection of infrastructure appliances such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, VoIP systems, Catalyst family switches, plus Virtual Private Network (VPN) solutions.
Authorized Microsoft Windows Support
Progent's Microsoft-certified online support engineers offer network repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can help your company with a broad variety of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2016 migration expertise,
SharePoint Server 2019 planning and configuration, Microsoft Teams expertise, Skype for Business planning and deployment support, Lync Server 2013 integration and Office Communications Server upgrade, Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition offers a wide range of online desktop support and troubleshooting services such as Windows 7 integration, preparing for to 64-bit desktop software, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Certified Network Security Specialists
Progent's certified CISSP and ISSAP security engineers offer a variety of system protection services to strengthen the protection of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against assaults or help your business to clean up rapidly after a serious breach. Security support services offered by Progent cover thorough network security analysis utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Nikto; rapid recovery from virus and worm assaults; setting up firewalls; designing secure architectures for remote and mobile communication; defending your email infrastructure against viruses, spam and directory harvest attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide expert online consulting support to help companies of any size integrate their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid network models that combine physical resources along with public cloud services. To help you to incorporate public clouds with networks, Progent offers a range of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of experience delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Progent offers the skills of seasoned online consulting professionals for contract projects that small companies often need. Progent's charges for ongoing consulting tasks are set based on the qualifications of the consultants required. Progent's experience with these special fields of computer technology enables clients to execute major projects within budget and on schedule. Progent's project-based online engineering services include:
How Your Broomfield Colorado Business Can Contact Progent's Online Support Experts
Call Center Services
Progent's Call Center service options for small and midsize companies with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk support services are ideal for smaller companies who lack the money or time to assemble and manage an in-house Help Desk Call Center but who need fast communication with a reliable Call Center with proficient phone support plus the technical depth to escalate complex tasks to advanced consultants.
Progentís Co-managed Help Desk services make it possible for your business to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can aid you in building an efficient new Help Desk Call Center or revamping your current one, selecting or customizing Help Desk software to handle the unique demands of your corporation, or adding temporary online staff to supplement your internal Help Desk group to handle unusually busy events such as software migrations, major updates, or rolling out brand new applications.
Progent's Help Desk Call Center team of seasoned information technology experts offers your computer users in Broomfield Colorado instant access to a large network service resource with extensive background delivering phone support and online troubleshooting for computer environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk perception as a crucial driver of company efficiency, and Progent's aim is to resolve and not just annotate network issues.
Business Applications Services: Education, Development, and Integration
Progent's Applications Consulting staff offers phone-based professional engineering support and education in key application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, custom programming, and training for familiar Microsoft applications such as CRM, Microsoft Office Project, Office Word, and Microsoft Excel. To read more information about Progent's expertise, customization, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.
Progent's Apple Mac professionals can promote the creative aspect of Apple Mac environments by providing phone-based help services and education in graphics, sound, and motion video. Progent's support professionals offer assistance in a range of Apple Mac creative tools including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with specific procedures such as scanning or digitizing audio or video or building an audio/video production studio.
Remote Network Monitoring Services
Progent can provide companies in Broomfield Colorado online network monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to accommodate your environment so that your network maintenance is proactive and automated. By exposing emerging problems before they grow into crashes, automated monitoring can avoid disruptive and expensive network breakdowns. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or environments powered by a combination of OS platforms.
To get in touch with Progent about emergency phone-based help with UNIX, Linux, Solaris, or macOS and OS X networks, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area