For small businesses in Broomfield or anywhere in Colorado, Progent provides help for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX and Windows technology. Progent has delivered remote troubleshooting to businesses in all 50 states in the United States. (See Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified network specialists for complex infrastructure issues, as well as the assistance of CISSP and CISM-certified security consultants to handle advanced security design and disaster recovery preparedness.
Progent's remote technical support services offer excellent leverage because they are equipped with the real-world background and the sophisticated technology to solve most network problems rapidly. Efficient support reduces direct expenses because service calls accumulate a smaller number of chargeable minutes. Online support also eliminates the cost of sending a consultant to your location. Your company saves additionally in incidental costs by reducing or eliminating network downtime and associated costs resulting from business disruption, disgruntled clients, unproductive workers, and de-focused management.
Progent's billing policy for online support is structured to get the most out of your network support investment. Progent bills by the minute for telephone-based assistance, so you are charged just for the services that you receive. In contrast to typical online support firms, Progent requires no service activation charge or minimum fees. Progent's one-minute granularity and clean model for pricing eliminate situations where fast fixes somehow end up as substantial invoices. Progent's penchant for solving technical issues quickly translates into your business spending less cash.
Progent's Online Service Technologies
Over time, Progent has fine tuned an array of customized technologies and proven processes that permit the highest level of efficiency for remote engineering help and troubleshooting for small and midsize company information networks. Progent provides safe VPN support for gateways from multiple popular vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN connectivity allows the staff of Progent's Technical Response Center to communicate with your company's network without compromising network security.
Progent's proprietary technical support database system includes extensive histories of all service that Progent's clients have been provided. Progent's team consultants have the benefit of the details of all help delivered to each customer by every Progent engineer. This archive of anomalies and repairs is stored as a conveniently accessible internal knowledge base that permits Progent's remote support engineers to share their experiences with the whole team to ensure that the effectiveness of Progent's support grows over time. Progent's high-level certifications and working associations with key vendors such as Cisco and Microsoft permit access to other extensive support knowledge bases and allow priority access to vendors' in-house product engineers so Progent's remote service specialists are able to arrive at the best resolutions quickly.
Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's phone services in Broomfield or anywhere in Colorado or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for network support, visit Immediate Urgent Support.
Remote Support Services Provided by Progent
Progent's remote consulting engineers have credentials in a comprehensive array of technologies. This breadth of capability allows Progent's engineers to address almost any problem that may take place in a small or midsize company information system. Certificates earned by Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, CCVP, and Design Professional.
To help customers with mixed-platform networks, Progent also provides the skills of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and CISSP-ISSAP engineers.
Phone-based technical support services provided by Progent to companies in Broomfield and throughout the state of Colorado include:
Special Support Services Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote consulting services cover a wide spectrum of computer technology including network architecture, messaging systems, network and operational security, UNIX and Microsoft Windows coexistence, VMware technologies for server hardware consolidation and easy administration, and transitioning from older systems to the latest Microsoft Windows or Linux-powered solutions. Progent's team-based methodology for resolving technical problems promotes fast escalation, if necessary, to consultants with task-relevant experience to tackle complex situations. This expedites solutions of urgent problems, reduces lost productivity, and lowers support costs.
Progent's UNIX/Linux consultants can offer urgent remote assistance for analyzing anomalies affecting UNIX, Linux, or Solaris networks based on leading variants of UNIX such as:
Major Linux platforms for which Progent offers expertise include:
- Slackware Linux
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network professionals, and certifies a person's network technology skills at the expert level. Cisco CCIEs can resolve the most stubborn challenges surrounding network infrastructure design, integration, administration, protection, and repair. Cisco qualified CCIEs operate closely with Cisco's in-house engineers in isolating anomalies with IOS network administration tools and coming up with workarounds or identifying software updates. CCIEs offer excellent cost-effectiveness because their deep experience enables them to resolve even the most intractable problems quickly. In many cases, less seasoned engineers can wrestle for many hours or days with the same problems that a CCIE can fix in a few minutes.
Few service firms make Cisco CCIEs available to assist small and medium sized businesses. Progent offers quick phone access to a CCIE so your company can receive timely assistance for severe network issues that are impacting worker efficiency but are outside the comfort zone of your local network maintenance group or consultant. Progent's CCIE consultants can tie into your environment using sophisticated on-line troubleshooting technology to provide quick, safe, and affordable diagnosis and remediation.
Progent's Cisco CCIEs offer consulting for the complete line of Cisco's industry-leading family of networking products such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst family switches, plus VPN products.
Authorized Microsoft Windows Support
Progent's Microsoft-premier remote service professionals offer network repair and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your business the assistance of support engineers who can help your company with a wide variety of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange 2016 Server migration, Exchange 2013 integration,
Exchange Server 2010 maintenance,
SharePoint Server 2016 migration consulting services,
SharePoint 2019 design and configuration,
Microsoft Skype for Business migration support, Lync Server integration and Office Communications Server 2007 upgrade, Microsoft Forefront TMG management and ISA Server migration, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad array of online desktop support including Windows 7 migration help, upgrading to 64-bit workstation software, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Premier System Security Engineers
Progent's certified CISSP, ISSAP, and CISM security engineers can provide a variety of security services that can strengthen the immunity of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against assaults or help your company to recover rapidly following a damaging breach. Security consulting services offered by Progent include: in depth network security analysis using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; rapid recuperation from virus and worm attacks; integrating firewalls; building safe architectures for remote and mobile connectivity; protecting your email system against viruses, spam and DHA attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online consulting support to help organizations of any size integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid architectures that utilize on-premises resources as well as cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud migration services that include Office 365 integration with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent can provide the services of seasoned remote consulting experts for special IT projects that small companies frequently need. Billing rates for ongoing development or consulting projects are determined according to the level of expertise of the engineers assigned. Progent's background in these special fields of information technology enables customers to execute critical initiatives economically and on time. Progent's project-based remote engineering services include:
How Your Broomfield Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center programs for small and midsize companies with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Standard Call Center support services are a convenient solution for small companies who lack the budget to create an internal Help Desk but who want quick communication with a reliable Call Center with proficient telephone support plus the available expertise to escalate complex trouble tickets to high-level engineers.
Progentís shared Help Desk services allow your business to split the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution built around the leading professional services automation tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Call Center consulting expertise can assist you in building an efficient new Call Center or revamping your established organization, evaluating or modifying Help Desk application software to handle the special needs of your company, or adding occasional online staff to supplement your internal Call Center group during high-demand scenarios like software migrations, mass upgrades, or installing brand new business software.
Progent's Call Center staff of experienced network consultants gives your clients in Broomfield or anywhere in the state of Colorado rapid contact with a dependable technical support resource with extensive experience providing telephone-based help and remote diagnostics for IT systems based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Call Center the reputation as a solid enabler of company performance, and Progent's target is to solve rather than simply report technical issues.
Business Applications Services: Education, Programming, and Integration
Progent's Applications Consulting staff can supply remote and in-depth engineering support and education in special business application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and education for familiar Microsoft business applications including Microsoft CRM, Project, Word, and MS Office Excel. To read more information about Progent's expertise, programming, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Apple Mac professionals can nurture the artistic elements of Macintosh computing by delivering phone-based help support and training in graphics, audio, and motion video. Progent's consultants can provide expertise in a large selection of Macintosh programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with common procedures like capturing or digitizing audio/video or setting up an audio/video production lab.
Online Network and Server Monitoring Services
Progent offers businesses in Broomfield, or anywhere in the state of Colorado, online computer system monitoring services centered around MS System Center Operations Manager IT infrastructure monitoring, enhanced by Progent for your business so your computer maintenance is proactive and automated. By anticipating emerging problems before they expand into full-scale emergencies, remote monitoring can avoid disruptive and expensive service crises. Progent can also provide help with network monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or networks that support a variety of OS platforms.
To contact Progent about urgent remote assistance with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in the Denver Metro Area