For small and midsize businesses in Broomfield Colorado, Progent offers help for information systems based on UNIX or Linux or for networks that include a mix of UNIX and Windows platforms. Progent has delivered online troubleshooting to companies in every state in the United States. (See Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE engineers for complex infrastructure issues, plus the assistance of CISA and CISSP-certified security engineers to handle advanced security architecture and disaster recovery preparedness.
Progent's remote technical support services offer excellent leverage because they have the practical background and the advanced tools to resolve most network problems quickly. Efficient support reduces direct expenses since solutions accumulate fewer chargeable consulting minutes. Online support also eliminates the expense of sending a consultant to your site. Your company saves additionally with indirect expenses by minimizing or avoiding system outages and related costs stemming from business discontinuity, upset clients, unproductive employees, and distracted executives.
Progent's billing policy for remote support is structured to maximize the impact of your IT service dollar. Progent bills per minute for phone assistance, so you owe just for the services that you actually get. In contrast to many online support organizations, Progent requires no initialization surcharge or minimum fees. Progent's per-minute billing unit and clean model for billing avoid situations where fast solutions manage to turn into large tabs. Progent's skill at solving problems quickly translates into your company conserving cash.
Progent's Online Service Tools
Over the years, Progent has fine tuned an array of customized technologies and field-proven methodologies which permit the highest level of effectiveness for remote engineering help and troubleshooting for small business IT systems. Progent offers protected Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN access permits the engineers of Progent's Technical Response Center to communicate with your company's system without breaching network security.
Progent's powerful service database system stores comprehensive histories for the support that Progent's customers have received. Progent's team engineers have the benefit of the details of assistance rendered to each customer by any Progent consultant. This database of problems and responses is organized as a quickly accessible internal database that enables Progent's online support engineers to share their experiences with the whole team to make sure that the quality of Progent's support services grows daily. Progent's advanced accreditations and close relationships with major industry leaders including Cisco and Microsoft make available additional massive support knowledge bases and permit priority response from manufacturers' in-house engineering staff so Progent's remote consulting specialists are able to determine optimal solutions in the least time.
Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's remote services in Broomfield Colorado or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Emergency Support.
Remote Technical Support Services Offered Progent
Progent's remote support professionals have credentials in an extensive set of products and technologies. This breadth of technical skills enables Progent's engineers to tackle almost any crisis likely to occur in a small or midsize company network. Certifications held by Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), CCVP, CCDA and CCDP.
To support businesses with mixed-platform environments, Progent also offers the services of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Phone-based technical support services provided by Progent to small businesses in Broomfield include:
Additional Consulting Programs Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online support services address a broad range of information technology including network infrastructure, messaging solutions, system and operational security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server hardware consolidation and simplified management, and transitioning from older systems to current Microsoft Windows or Linux-based solutions. Progent's team-oriented approach to solving network issues promotes fast escalation, if necessary, to engineers with appropriate experience to tackle challenging situations. This accelerates solutions of critical problems, reduces network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can offer emergency phone-based assistance for resolving anomalies within UNIX, Linux, or Solaris networks based on leading versions of UNIX including:
Important Linux versions for which Progent can provide expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE credential is the top accreditation for network infrastructure professionals, and indicates a consultant's technical knowledge at the expert level. CCIEs know how to handle even the most intractable issues surrounding network infrastructure design, integration, management, protection, and repair. Cisco CCIEs can cooperate closely with Cisco's in-house product support engineers in analyzing problems with IOS network management tools and coming up with workarounds or identifying program patches. Cisco CCIEs represent an excellent cost-effectiveness because their broad experience enables them to find solutions for the most complex problems quickly. In many instances, less seasoned engineers can wrestle for many hours or days with identical problems that a CCIE can resolve in minutes.
Few consulting organizations make Cisco-qualified CCIEs accessible to assist small and medium sized businesses. Progent offers fast phone access to a Cisco CCIE so your company can get urgent support for complex network problems that are lowering business productivity but are beyond the scope of your local network maintenance personnel. Progent's CCIE consultants can interface to your network using sophisticated remote support technology in order to perform quick, secure, and affordable analysis and repair.
Progent's CCIEs offer expertise in the complete line of Cisco's industry-leading selection of networking devices such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected high-speed and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst switches, plus VPN solutions.
Certified MS Windows Expertise
Progent's Microsoft-premier remote support engineers offer computer system repair and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can assist your company with a broad variety of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange 2019 Server integration,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 integration,
Exchange Server 2010 maintenance,
SharePoint 2016 migration expertise,
SharePoint 2019 planning and integration, Microsoft Teams integration, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server integration and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition offers a full range of online PC desktop support and troubleshooting services such as Windows 7 migration help, preparing for to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's accredited CISSP and ISSAP network security consultants can provide a variety of security services that can enhance the immunity of your UNIX, Linux, Solaris, Mac or Windows environment against assaults or help your business to recuperate rapidly following a damaging penetration. Security support services offered by Progent cover comprehensive security audits using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Netcat; fast cleanup after virus and worm assaults; installing firewalls; establishing secure mechanisms for remote and mobile access; protecting your messaging infrastructure from spam and directory harvest attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote support services to help companies of any size integrate their networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid architectures that utilize local IT assets as well as cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud migration services such as Office 365 integration with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of background providing advanced consulting expertise online, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent offers the services of seasoned online consulting experts for special IT projects that small businesses frequently need. Billing rates for ongoing consulting projects are set according to the qualifications of the engineers required. Progent's background in these important fields of computer technology enables customers to execute critical projects economically and on schedule. Progent's project-based online engineering solutions include:
How Your Broomfield Colorado Business Can Contact Progent's Remote Technical Support Professionals
Call Center Expertise
Progent's Help Desk support programs for small and midsize companies with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Standard Call Center support services are intended for small businesses who don't have the budget to build and maintain an internal Help Desk but who want quick communication with an efficient Help Desk Call Center with professional telephone support as well as the technical depth to escalate the most challenging tasks to advanced consultants.
Progentís Help Desk sharing services allow your IT organization to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of certified desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution built around the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk Call Center consulting services can guide you in building an efficient new Help Desk or enhancing your established organization, identifying or customizing Help Desk Call Center software to meet the particular needs of your company, or providing occasional online staff to supplement your internal Call Center group to handle high-demand events such as software transitions, major updates, or installing new applications.
Progent's Help Desk Call Center staff of seasoned information technology experts provides your computer users in Broomfield Colorado instant communication with a large support resource with extensive background offering telephone-based support and remote troubleshooting for networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk Call Center recognition as a crucial contributor to company productivity, and Progent's policy is to fix and not simply document IT problems.
Business Applications Services: Training, Customization, and Problem Solving
Progent's Applications Experts staff offers phone-based professional engineering support and training in key business application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Office Project, Office Word, and Microsoft Excel. For additional information concerning Progent's consulting, custom programming, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.
Progent's Mac professionals can support the creative elements of Macintosh computing by offering phone-based consulting services and training in imaging, sound, and video. Progent's consultants offer expertise in a large selection of Apple Mac applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with specific projects like scanning or digitizing audio or video or establishing an audio/video post production facility.
Online Network Monitoring Support
Progent offers companies in Broomfield Colorado online network and server monitoring services powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your environment so your network maintenance is proactive rather than reactive. By spotting possible problems before they result in crashes, proactive monitoring can minimize inconvenient and expensive service crises. Progent can also use system monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or environments based on multiple OS platforms.
To contact Progent about urgent remote support with UNIX/Linux, Solaris, or macOS and OS X computer systems, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or refer to Contact Progent.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area