For small companies in Broomfield Colorado, Progent offers help for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft technology. Progent has provided remote troubleshooting to companies in every state in the United States. (See Progent's client testimonials). Progent also offers the expertise of Cisco CCIE network specialists for complex infrastructure issues, as well as the services of CISA and CISSP-accredited security engineers to help with high-level security architecture and business continuity preparedness.
Progent's remote support services offer exceptional leverage because they are equipped with the practical background and the sophisticated tools to solve most information system problems rapidly. Efficient support lowers immediate expenses because solutions require a smaller number of billable consulting minutes. Online help also avoids the cost of sending an engineer to your office. Your organization saves even more with indirect expenses by minimizing or eliminating network outages and associated losses due to business discontinuity, upset clients, idle employees, and de-focused management.
Progent's pricing policy for online help is designed to stretch your network support investment. Progent bills per minute for telephone-based assistance, so you are billed exclusively for the services that you actually get. In contrast to typical online support firms, Progent imposes no initialization surcharge or minimum fees. Progent's one-minute granularity and simple policy for pricing save you from scenarios where quick repairs manage to turn into large tabs. Progent's penchant for handling technical issues efficiently translates into your company saving cash.
Progent's Remote Support Technologies
Over the years, Progent has refined a collection of optimized tools and field-tested methodologies that permit the highest level of efficiency for remote help and troubleshooting for small business IT systems. Progent offers protected VPN support for gateways from multiple popular sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN access permits the engineers of Progent's Technical Response Center to connect to your company's environment remotely without compromising system security.
Progent's powerful customer support reporting application includes extensive histories of all support that Progent's clients have received. Progent's team consultants have access to the details of support provided to every customer by any consultant. This database of trouble tickets and resolutions is structured as a conveniently retrievable proprietary database that permits Progent's online support professionals to communicate their knowledge with the whole team to make sure that the quality of Progent's support services grows over time. Progent's high-level accreditations and working associations with major industry leaders such as Cisco and Microsoft make available additional vast technical knowledge bases and allow fast response from manufacturers' in-house product engineers with the result that Progent's online service experts are able to find the most efficient solutions promptly.
Get Online UNIX, Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To get started with Progent's phone services in Broomfield Colorado or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for IT support, visit Immediate Emergency Support.
Remote Network Support Services Offered Progent
Progent's phone-based network support experts offer advanced credentials in a comprehensive array of products and technologies. This broad range of IT skills enables Progent's consultants to resolve virtually any emergency likely to take place in a small company network. Certifications awarded to Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, CCVP, and Design Professional.
To provide assistance to clients with multi-operating system environments, Progent also provides access to engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Online support provided by Progent to clients in Broomfield include:
Additional Consulting Programs Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a wide array of computer technology such as system infrastructure, messaging solutions, network and process security, UNIX and Windows coexistence, VMware products for server hardware consolidation and easy administration, and transitioning from older applications to the latest MS Windows or Linux-powered environments. Progent's team-based approach to solving technical issues promotes fast escalation, when required, to consultants with appropriate experience to handle complex scenarios. This accelerates solutions of critical problems, reduces network downtime, and cuts service costs.
Progent's UNIX and Linux consultants can provide urgent remote help for diagnosing problems within UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX such as:
Major Linux variants for which Progent can provide expertise include:
- Apple macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Debian GNU/Linux
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest accreditation for networking engineers, and indicates a consultant's network technology knowledge at the expert level. CCIEs know how to deal with even the most difficult problems encountered in network infrastructure planning, integration, administration, protection, and problem solving. Cisco CCIEs work closely with Cisco's in-house product support engineers in analyzing anomalies with IOS network management tools and developing workarounds or identifying software patches. Cisco CCIEs are an exceptional value because their depth of experience permits them to solve even the most difficult problems rapidly. In common instances, less qualified consultants can struggle for many hours or even days with identical problems that a Cisco CCIE can resolve in a few minutes.
Few service firms make Cisco-qualified CCIEs available to assist small and medium sized businesses. Progent offers fast phone access to a Cisco-qualified CCIE so you can get urgent assistance for serious network problems that are hurting business efficiency but are not within the comfort zone of your ordinary IT support personnel. Progent's Cisco CCIE consultants can tie into your network by means of advanced remote troubleshooting technology to perform efficient, secure, and economical analysis and remediation.
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's industry-leading family of networking devices including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected broadband and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network technology.
Authorized Windows Experts
Progent's Microsoft-certified online support professionals offer computer problem solving and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can help your company with a wide range of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration support,
SharePoint 2019 planning and integration, Microsoft Teams migration expertise, Skype for Business migration support, Lync Server integration and Microsoft Communications Server upgrade, Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online training,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad array of online desktop support services including Windows 7 integration, upgrading to 64-bit desktop software, integrating Microsoft Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's qualified CISM and CISSP network security engineers can provide a range of system protection services to enhance the protection of your UNIX, Linux, Solaris, Apple Mac or Windows environment against assaults or assist you to recover rapidly following a serious penetration. Security consulting services offered by Progent cover thorough security evaluation utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; fast cleanup after malicious attacks; configuring firewalls; building safe mechanisms for off-site and mobile access; securing your messaging infrastructure from spam and DHA attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting to help businesses of all sizes connect their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid topologies that combine local resources along with public clouds. To help you to integrate public cloud services with networks, Progent can provide a variety of public cloud migration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration expertise. Progent has over 20 years of background providing high-level consulting support remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent can provide the services of world-class online consulting experts for special IT projects that small companies frequently need. Billing charges for ongoing development or consulting tasks are determined based on the qualifications of the engineers required. Progent's background in these important fields of information technology enables clients to execute critical initiatives economically and on time. Progent's project-based remote engineering services include:
How Your Broomfield Colorado Business Can Contact Progent's Online Technical Support Professionals
Call Center Support
Progent's Help Desk programs for small and midsize businesses with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Standard Call Center services are designed for small organizations who don't have the money or time to assemble and manage an in-house Help Desk Call Center but who want quick response from a dependable Help Desk with proficient telephone assistance as well as the available expertise to escalate complex problems to high-level engineers.
Progentís Help Desk sharing services make it possible for your IT organization to share the load for Help Desk services seamlessly between your IT team and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is a collaborative support solution based on the leading PSA tool for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center consulting support can aid you in creating an efficient new Help Desk Call Center or improving your existing organization, evaluating or enhancing Help Desk Call Center software products to address the particular requirements of your company, or adding occasional phone support personnel to work with your in-house Help Desk Call Center resources to deal with high-demand situations like software migrations, major upgrades, or installing brand new applications.
Progent's Help Desk team of veteran network experts provides your clients in Broomfield Colorado immediate contact with a dependable support resource with years of background offering telephone-based help and remote diagnostics for computer environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk Call Center recognition as a solid contributor to company productivity, and Progent's aim is to fix instead of just record technical problems.
Applications Support: Education, Development, and Problem Solving
Progent's Applications Consulting staff provides remote professional consulting support and training in special application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, programming, and training for familiar Microsoft business applications including CRM, Microsoft Project, Word, and Microsoft Excel. To read more about Progent's expertise, customization, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Mac consultants can support the creative aspect of Macintosh environments by delivering remote help support and education in imaging, sound, and video. Progent's support professionals can provide help in a large selection of Apple Mac applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with special projects such as capturing or digitizing audio/video or integrating an audio/video production studio.
Remote Network and Server Monitoring Support
Progent can provide companies in Broomfield Colorado online network and server monitoring services based on MS System Center Operations Manager network monitoring and reporting, customized by Progent for your environment so that your network support is proactive rather than reactive. By spotting potential problems before they expand into full-scale emergencies, automated monitoring can ward off inconvenient and costly information system crises. Progent can also use network monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or systems that incorporate multiple OS platforms.
To get in touch with Progent about emergency phone-based help with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or visit Contact Progent.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area