For small and midsize companies located in Broomfield or anywhere in the state of Colorado, Progent provides support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Windows platforms. Progent has provided online troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's customer recommendations). In addition, Progent can furnish the consultation CCIE-qualified network specialists for challenging infrastructure problems, plus the services of CISA and CISM-accredited security consultants to help with high-level security design and disaster recovery planning.
Progent's remote support services represent excellent leverage due to the fact that they are equipped with the practical background and the advanced tools to resolve the majority of network problems rapidly. Efficient support reduces direct costs because solutions take up fewer chargeable minutes. Remote support also avoids the cost of sending an engineer to your site. Your company benefits additionally in incidental expenses by reducing or eliminating network downtime and related costs resulting from business discontinuity, upset clients, unproductive employees, and distracted management.
Progent's billing model for remote support is designed to maximize the impact of your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you pay only for the services that you actually get. In contrast to typical online support companies, Progent asks for no service activation fee or minimum job duration. Progent's per-minute granularity and simple policy for pricing eliminate situations where fast fixes somehow end up as big bills. Progent's penchant for handling technical issues quickly results in your company saving money.
Progent's Online Technical Support Technologies
Over time, Progent has developed an array of optimized tools and field-proven processes which allow the maximum level of efficiency for online engineering help and repair for small company information networks. Progent provides protected Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN connectivity permits the staff of Progent's online support team to communicate with your system without breaching network security.
Progent's sophisticated service database system keeps thorough documentation describing all support that Progent's customers have received. Progent's authorized service personnel have access to the details of all help delivered to every customer by every Progent consultant. This archive of anomalies and fixes is stored as an easily exploitable proprietary knowledge base that allows Progent's online support engineers to communicate their experiences with the whole team to ensure that the efficiency of Progent's support improves over time. Progent's high-level certifications and working associations with major vendors including Cisco and Microsoft make available other extensive technical databases and permit priority access to manufacturers' internal support staff with the result that Progent's remote consulting experts can come up with optimal resolutions in the least time.
Start Receiving Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's phone support in Broomfield or anywhere in Colorado or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for network support, go to Immediate Emergency Support.
Phone-based Technical Support Services Offered Progent
Progent's online consulting engineers possess certified skills in a comprehensive array of products and technologies. This wide range of capability permits Progent's engineers to resolve almost any problem that may occur in a small business network. Credentials earned by Progent consultants in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional, and Design Associate.
To help businesses with mixed-operating system networks, Progent also offers the skills of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Phone-based services available from Progent to clients in Broomfield and throughout the state of Colorado include:
Special Consulting Services Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote support services cover a wide array of computer technology including system infrastructure, messaging systems, network and operational security, UNIX/Linux and Windows integration, VMware technologies for server hardware economization and easy management, and migration from legacy applications to the latest Microsoft Windows or Linux-based environments. Progent's team-based approach to solving technical issues enables fast escalation, when required, to consultants with appropriate experience to tackle challenging situations. This expedites repair of critical problems, reduces network downtime, and lowers service expense.
Progent's UNIX and Linux consultants can offer emergency online assistance for diagnosing anomalies within UNIX, Linux, or Solaris networks based on leading derivatives of UNIX including:
Major Linux platforms for which Progent can provide expertise include:
- Apple macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest accreditation for networking engineers, and indicates an individual's networking skills at the expert level. Cisco qualified CCIEs can resolve the most stubborn problems associated with network design, integration, administration, security, and repair. Cisco CCIEs can cooperate closely with Cisco's in-house support staff in isolating anomalies with IOS network administration utilities and developing workarounds or locating program patches. CCIEs offer exceptional cost-effectiveness because their broad expertise allows them to fix even the most complex problems rapidly. In many instances, less experienced engineers can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes.
Few consulting providers make Cisco CCIEs available to assist small and medium sized businesses. Progent offers fast telephone contact with a Cisco-qualified CCIE so your company can get immediate support for complex network infrastructure issues that are crippling business productivity but are not within the scope of your local network support personnel. Progent's Cisco CCIE consultants can tie into your network via sophisticated on-line troubleshooting tools to perform quick, safe, and affordable analysis and repair.
Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's top-selling selection of infrastructure devices including PIX Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected broadband and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst Series switches, plus VPN technology.
Certified Microsoft Windows Expertise
Progent's Microsoft-premier online service experts offer network repair and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can assist you with a wide variety of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2019 planning and configuration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint 2019 design and deployment,
Skype for Business Server migration support, Lync Server 2013 management and Microsoft Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad range of remote desktop consulting and support services such as Windows 7 migration, preparing for to 64-bit workstation applications, integrating Office 2010, and streamlining Business Desktop Deployment.
CISSP and ISSAP Certified Network Security Consultants
Progent's qualified CISSP and ISSAP network security engineers offer a range of system protection solutions that can improve the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against attacks or assist your company to recover quickly after a serious breach. Security services available from Progent include: in depth security audits utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Nikto; fast recuperation from malicious attacks; configuring firewalls; establishing secure mechanisms for off-site and mobile communication; protecting your email infrastructure against viruses, spam and DHA attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting support to help companies of any size connect their networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid network models that seamlessly combine local resources as well as public clouds. To assist you to integrate public cloud services with networks, Progent offers a range of cloud integration services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than two decades of experience delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Progent offers the services of world-class remote consulting professionals for contract projects that small companies frequently request. Billing rates for ongoing development or consulting tasks are set based on the level of expertise of the engineers involved. Progent's experience with these important areas of computer technology enables clients to execute critical projects economically and on schedule. Progent's project-based online consulting solutions include:
How Your Broomfield Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Support
Progent's Help Desk Call Center programs for small and midsize organizations with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk services are intended for smaller organizations who lack the money or time to build and maintain an internal Help Desk Call Center but who need fast communication with an efficient Help Desk with proficient phone assistance plus the in-depth expertise to escalate the most challenging tasks to high-level engineers.
Progentís Co-managed Help Desk services make it possible for your business to share the load for Help Desk support transparently between your IT staff and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution built around the top professional services automation (PSA) platform for handling service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk consulting services can assist you in building an efficient new Help Desk or enhancing your existing organization, selecting or customizing Help Desk software to handle the particular needs of your business, or adding occasional online personnel to work with your in-house Help Desk resources to handle high-demand scenarios like software transitions, mass updates, or rolling out brand new business software.
Progent's Call Center team of seasoned network consultants gives your clients in Broomfield or anywhere in the state of Colorado rapid access to a large technical support group with substantial background delivering phone consulting and online troubleshooting for computer environments powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk recognition as a solid driver of business performance, and Progent's policy is to fix and not merely document network issues.
Business Applications Support: Education, Customization, and Integration
Progent's Applications Experts Group provides online and in-depth engineering support and education in specific business application fields including ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom development, and training for popular Microsoft business applications including CRM, MS Office Project, Microsoft Word, and Microsoft Excel. To learn more information concerning Progent's expertise, programming, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Mac experts can nurture the imaginative aspect of Apple Mac computing by offering phone-based help services and training in imaging, audio, and motion video. Progent's support professionals can provide assistance in a variety of Apple Mac creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with specific jobs like capturing or digitizing audio/video or configuring an audio/video production facility.
Remote Network and Server Monitoring Support
Progent can provide companies in Broomfield, or anywhere in the state of Colorado, remote network monitoring services powered by MS Operations Manager IT infrastructure monitoring, customized by Progent to suit your business so your computer support is proactive rather than reactive. By detecting looming problems before they cause full-scale emergencies, remote monitoring can head off stressful and expensive network breakdowns. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Windows environments, or environments powered by a combination of operating systems.
To get in touch with Progent about urgent online help with UNIX, Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area