For small companies located in Broomfield Colorado, Progent provides support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft platforms. Progent has delivered remote troubleshooting to companies in every state in the U.S. (Refer to Progent's client testimonials). Progent also offers the consultation CCIE-qualified engineers for challenging connectivity issues, plus the services of CISSP-certified security consultants to help with advanced security architecture and disaster recovery planning.
Progent's remote support engineers offer exceptional value because they have the real-world experience and the advanced tools to solve the majority of network problems quickly. Efficient support lowers immediate expenses since service calls take up a smaller number of billable consulting minutes. Online help also avoids the expense of dispatching a consultant to your location. Your organization benefits additionally with indirect expenses by minimizing or eliminating system outages and associated costs due to business disruption, disgruntled clients, unproductive employees, and distracted management.
Progent's pricing policy for remote help is designed to get the most out of your IT service dollar. Progent bills per minute for phone consulting, so you owe exclusively for the services that you receive. Unlike typical remote support companies, Progent requires no service activation surcharge or minimum payments. Progent's per-minute billing unit and clean policy for pricing prevent scenarios where speedy. minor repairs somehow turn into major tabs. Progent's penchant for disposing of technical issues quickly results in your business conserving money.
Progent's Remote Technical Support Technologies
Over time, Progent has developed an array of customized tools and field-tested processes that promote the highest level of efficiency for remote engineering help and troubleshooting for small and midsize company information networks. Progent offers secure VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN technology allows the staff of Progent's Technical Response Center to communicate with your company's computer system remotely without violating corporate security.
Progent's sophisticated technical support database system includes thorough documentation for the service that Progent's clients have received. Progent's authorized service personnel have access to the history of services rendered to each client by every engineer. This history of problems and resolutions is organized as a readily accessible internal knowledge base that permits Progent's online technical professionals to communicate their knowledge company-wide to ensure that the quality of Progent's support services improves over time. Progent's high-level certifications and working relationships with important industry leaders including Cisco and Microsoft permit access to other massive support knowledge bases and permit quick response from vendors' internal engineering staff with the result that Progent's remote service experts can come up with optimal solutions quickly.
Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's phone services in Broomfield Colorado or to learn additional information about Progent's phone support programs, contact Progent at
Remote Technical Support Services Offered Progent
Progent's phone-based technical support engineers possess advanced credentials in an extensive set of products and technologies. This broad range of capability enables Progent's consultants to handle almost any emergency likely to take place in a small or midsize company network. Credentials earned by Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), CCVP, CCDA and CCDP.
To provide assistance to businesses with multi-platform networks, Progent also offers the skills of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Online support services provided by Progent to companies in Broomfield include:
Progent's UNIX and Linux support engineers can provide urgent remote help for resolving anomalies affecting UNIX, Linux, or Solaris networks powered by leading versions of UNIX such as:
Progent in addition can deliver a full range of online PC desktop services including Windows 11 migration help and planning and deploying Microsoft 365 cloud solutions for Windows desktops.
Progent's Help Desk sharing services allow your IT organization to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution based on the leading professional services automation (PSA) platform for managing end-user service requests, ticketing, ownership, status tracking, and reporting.
Progent's Help Desk consulting services can support you in establishing an effective new Help Desk Call Center or enhancing your established organization, identifying or modifying Help Desk Call Center application software to meet the particular demands of your corporation, or adding occasional online personnel to reinforce your in-house Help Desk Call Center team during unusually busy scenarios like software migrations, mass updates, or installing brand new business software.
Progent's Help Desk Call Center staff of experienced network professionals provides your workers in Broomfield Colorado instant communication with an effective support resource with extensive background offering telephone-based support and online troubleshooting for computer environments powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Call Center the reputation as a major enabler of business efficiency, and Progent's aim is to solve instead of simply report IT problems.
Progent's Apple Mac experts can support the creative elements of Mac systems by providing remote help services and education in imaging, sound, and video. Progent's support professionals offer expertise in a range of Mac applications including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with common projects such as scanning or digitizing audio/video or setting up an audio/video production facility.
Remote Network Monitoring Services
Progent can provide companies in Broomfield Colorado remote network and server monitoring services centered around MS Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to accommodate your environment so that your computer support is proactive rather than reactive. By spotting looming trouble spots before they evolve into crashes, remote monitoring can avoid inconvenient and costly network failures. Progent can also provide help with network monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or environments that incorporate a combination of OS platforms.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
City | Address | Phone | Link |
Aurora | Clock Tower Square, 14201-14291 E 4th Ave Aurora, CO 80011 United States |
(720) 577-6500 | Aurora Network Support Services |
Broomfield | 11001 West 120th Ave, Suite 400 Broomfield, CO 80021 United States |
(720) 666-6553 | Broomfield Network Support Services |
Centennial | 7173 S. Havana St, Suite A600 Centennial, CO 80112 United States |
(720) 961-4447 | Centennial Network Support Services |
Denver | 1515 Wynkoop St, Suite 360 Denver, CO 80202 United States |
(720) 263-4433 | Denver Network Support Services |