For small businesses located in Broomfield or anywhere in Colorado, Progent offers help for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided online support to companies in every state in the United States. (See Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for complex infrastructure problems, as well as the assistance of CISA and CISSP-accredited security engineers to help with advanced security design and disaster recovery preparedness.
Progent's remote technical support engineers offer excellent value due to the fact that they have the real-world background and the sophisticated technology to resolve most network issues quickly. Efficient support reduces immediate expenses because service calls require a smaller number of billable minutes. Online support also eliminates the expense of sending a consultant to your office. Your organization benefits even more in incidental expenses by reducing or eliminating network outages and associated losses stemming from business discontinuity, upset customers and vendors, idle employees, and de-focused management.
Progent's billing policy for remote support is designed to get the most out of your network support investment. Progent bills per minute for phone consulting, so you are billed only for the services that you actually get. Unlike typical remote service firms, Progent requires no initialization charge or minimum payments. Progent's per-minute billing unit and simple model for pricing do away with scenarios where speedy. minor solutions manage to end up as large invoices. Progent's penchant for dealing with technical issues efficiently translates into your business conserving cash.
Progent's Remote Service Technologies
Over time, Progent has fine tuned a collection of customized technologies and proven methodologies that ensure the maximum level of efficiency for online engineering help and repair for small business information networks. Progent offers secure VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN connectivity enables the staff of Progent's Technical Response Center to connect to your system remotely without breaching network security.
Progent's highly evolved service database system keeps thorough histories describing the support that Progent's customers have received. Progent's staff consultants have access to the records of all help provided to every Progent customer by every Progent consultant. This archive of anomalies and resolutions is structured as a readily searchable internal database that allows Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support improves over time. Progent's high-level accreditations and close associations with major industry leaders such as Cisco and Microsoft permit access to other vast technical databases and allow priority response from vendors' internal engineering staff so Progent's remote consulting specialists are able to come up with the best solutions quickly.
Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's phone support in Broomfield or anywhere in Colorado or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical requirement for IT help, visit Immediate Emergency Support.
Online Support Services Offered Progent
Progent's phone-based support professionals possess certified skills in a comprehensive set of disciplines. This breadth of capability allows Progent's engineers to tackle practically any crisis likely to crop up in a small or midsize company network. Certificates earned by Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Professional.
To help customers with mixed-platform environments, Progent also provides the services of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security specialists, and CISSP-ISSAP consultants.
Phone-based services provided by Progent to small businesses in Broomfield and throughout the state of Colorado include:
Special Consulting Programs Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based support services address a broad array of information technology including system infrastructure, email systems, network and operational security, UNIX and Windows integration, VMware products for server consolidation and simplified administration, and transitioning from older applications to current Windows or Linux-powered environments. Progent's group-based methodology for solving network problems enables quick escalation, when required, to consultants with task-relevant expertise to tackle complex situations. This accelerates solutions of critical problems, reduces lost productivity, and cuts support expense.
Progent's UNIX and Linux support engineers can provide urgent online assistance for analyzing anomalies within UNIX/Linux networks based on leading variants of UNIX such as:
Major Linux platforms for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- RedHat Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network infrastructure consultants, and certifies an individual's technical knowledge at the master level. Cisco CCIEs know how to deal with even the most stubborn issues occurring in network infrastructure design, deployment, management, protection, and repair. CCIEs work on a privileged basis with Cisco's internal support staff in isolating problems with IOS Software network administration utilities and coming up with alternate approaches or identifying software patches. CCIEs are an exceptional value since their depth of experience allows them to resolve even the most complex problems rapidly. In common cases, less experienced consultants can wrestle for hours or even days with the same tasks that a CCIE can fix in minutes.
Few service firms make Cisco CCIEs accessible to assist small and medium sized companies. Progent offers quick phone access to a CCIE so you can get urgent assistance for complex network issues that are impacting business efficiency but are beyond the experience of your ordinary network support resources. Progent's CCIE consultants can interface to your environment using advanced remote support technology to provide efficient, secure, and affordable diagnosis and remediation.
Progent's CCIEs can provide expertise in the complete line of Cisco's popular selection of infrastructure devices such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network technology.
Authorized MS Windows Expertise
Progent's Microsoft-expert remote support professionals can deliver computer problem solving and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the expertise of consulting professionals who can help you with a wide variety of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server design,
Skype for Business planning and deployment support, Microsoft Lync Server 2013 management and Microsoft Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online training,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide array of online desktop support and troubleshooting services such as Microsoft Windows 7 migration, preparing for to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Premier System Security Engineers
Progent's qualified CISM and CISSP network security engineers offer a variety of security solutions to improve the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or help your company to recuperate quickly following a damaging breach. Security consulting services available from Progent include: thorough security audits utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Nikto; quick recovery from malicious assaults; installing firewalls; designing secure techniques for off-site and mobile communication; defending your messaging system from spam and DHA attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online consulting to help organizations of any size connect their networks with popular public cloud platforms including Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid architectures that seamlessly combine local resources as well as public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a range of public cloud migration services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Progent offers the services of seasoned online consulting experts for special IT projects that small businesses frequently need. Billing rates for longer-term development or consulting projects are determined based on the level of expertise of the consultants required. Progent's experience with these special areas of information technology allows clients to execute critical initiatives within budget and on time. Progent's project-based online engineering services include:
How Your Broomfield Business Can Contact Progent's Remote Support Professionals
Help Desk Call Center Expertise
Progent's Call Center service options for small businesses with networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Call Center outsourcing support services are well suited for small organizations who lack the money or time to build and maintain an in-house Help Desk but who require fast communication with an effective Help Desk with proficient phone assistance as well as the available expertise to escalate the most challenging tasks to high-level consultants.
Progentís Virtual Help Desk is intended for larger companies and serves as a transparent reinforcement of your current Helpdesk staff. Progent's Virtual Call Center can operate as an escalation option to resolve the toughest network challenges, or be available in overflow situations when your other support engineers are overwhelmed.
Progent's Help Desk Call Center consulting expertise can guide you in building an effective new Help Desk or enhancing your established one, selecting or customizing Call Center application software to address the unique needs of your company, or providing temporary online personnel to work with your internal Call Center group to deal with demanding events such as software migrations, major updates, or rolling out brand new applications.
Progent's Help Desk staff of experienced network professionals gives your clients in Broomfield or anywhere in the state of Colorado immediate contact with a large support group with substantial background providing telephone-based help and remote troubleshooting for networks powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk Call Center perception as a solid contributor to company success, and Progent's target is to solve rather than merely document network problems.
Applications Support: Education, Custom Development, and Integration
Progent's Applications Experts Team offers remote and in-depth engineering expertise and training in specific business application fields including ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, programming, and education for popular Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Word, and Excel. For additional information about Progent's expertise, custom programming, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Mac experts can promote the imaginative elements of Macintosh computing by providing phone-based help services and education in graphics, audio, and video. Progent's support professionals offer help in a large selection of Macintosh creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's consultants can also help you with special jobs like scanning or digitizing audio/video or building an audio/video production facility.
Online Network and Server Monitoring Services
Progent offers companies in Broomfield, or anywhere in the state of Colorado, online network and server monitoring services powered by MS Operations Manager IT infrastructure monitoring and reporting, adapted by Progent for your environment so that your network maintenance is proactive rather than reactive. By detecting possible issues before they expand into full-scale emergencies, proactive monitoring can avoid stressful and costly network breakdowns. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or networks powered by multiple OS platforms.
To get in touch with Progent about emergency phone-based expertise with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or refer to Contact Progent.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in the Denver Metro Area