For small companies located in Broomfield Colorado, Progent offers help for networks based on UNIX or Linux or for networks that feature a mix of UNIX and Microsoft Windows technology. Progent has delivered online troubleshooting to companies in every state in the U.S. (Refer to Progent's client testimonials). Progent also offers the consultation CCIE-qualified engineers for challenging connectivity problems, as well as the services of CISSP and CISM-certified security engineers to help with advanced security architecture and disaster recovery planning.
Progent's online support services offer exceptional leverage due to the fact that they have the practical experience and the sophisticated technology to solve most information system problems quickly. Efficient support lowers direct costs because solutions require fewer billable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your company saves even more in incidental expenses by reducing or avoiding system outages and related losses resulting from business disruption, upset clients, unproductive employees, and de-focused management.
Progent's pricing model for online help is structured to stretch your network support dollar. Progent bills per minute for telephone-based consulting, so you are billed just for the services that you receive. Unlike typical online support companies, Progent requires no initialization surcharge or minimum payments. Progent's per-minute granularity and simple model for pricing do away with situations where quick fixes somehow turn into large invoices. Progent's penchant for solving problems quickly translates into your business conserving cash.
Progent's Online Technical Support Technologies
Over time, Progent has developed an arsenal of optimized technologies and proven processes that permit the highest degree of efficiency for online engineering help and repair for small business information networks. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN technology allows the consultants of Progent's online support team to connect to your network remotely without violating corporate security.
Progent's sophisticated technical support database application stores detailed histories describing all service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the records of all help delivered to each Progent customer by every Progent engineer. This database of trouble tickets and repairs is stored as a conveniently retrievable internal knowledge base that permits Progent's online support professionals to communicate their knowledge company-wide to make sure that the value of Progent's support services grows daily. Progent's advanced certifications and working relationships with important vendors such as Cisco and Microsoft make available other vast support knowledge bases and permit fast access to manufacturers' in-house engineering staff so Progent's remote service specialists are able to come up with the most efficient solutions in the least time.
Get Online UNIX/Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's remote support in Broomfield Colorado or to learn additional information about Progent's online support programs, contact Progent at
Remote Support Services Available from Progent
Progent's remote network support experts possess certified skills in an extensive array of products and technologies. This broad scope of IT skills permits Progent's engineers to tackle virtually any emergency likely to occur in a small company information system. Certificates earned by Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), CCVP, CCDA and CCDP.
To support companies with mixed-OS networks, Progent also provides the services of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Remote support available from Progent to small businesses in Broomfield include:
Progent's UNIX and Linux consultants can offer emergency remote help for analyzing anomalies affecting UNIX/Linux networks powered by leading versions of UNIX such as:
Progent in addition can deliver a full range of remote PC desktop consulting and support services such as Windows 7 migration help, moving to 64-bit workstation software, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
Progent’s Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your IT staff and Progent's large roster of veteran desktop support engineers and subject matter experts. Progent’s Help Desk Co-management service is an advanced support solution built around the leading professional services automation tool for managing service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk consulting services can support you in building an effective new Help Desk Call Center or enhancing your established organization, evaluating or customizing Help Desk Call Center software to handle the special demands of your business, or providing temporary phone support personnel to supplement your in-house Call Center team during demanding scenarios such as software migrations, mass updates, or installing brand new applications.
Progent's Call Center staff of veteran information technology consultants offers your clients in Broomfield Colorado fast communication with a large technical support resource with extensive background offering telephone-based help and online troubleshooting for networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Call Center perception as a crucial driver of business efficiency, and Progent's goal is to resolve instead of simply report IT problems.
Progent's Apple Mac professionals can support the creative facets of Macintosh computing by offering remote help services and training in imaging, sound, and motion video. Progent's consultants can provide expertise in a large selection of Mac creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common projects such as capturing or digitizing audio/video or setting up an audio/video post production facility.
Online Network Monitoring Services
Progent can provide companies in Broomfield Colorado remote computer system monitoring support powered by MS System Center Operations Manager network monitoring, adapted by Progent to accommodate your business so that your computer support is proactive rather than reactive. By exposing potential issues before they expand into crashes, proactive monitoring can head off disruptive and expensive information system breakdowns. Progent can also deploy network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or networks powered by multiple operating systems.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
City | Address | Phone | Link |
Aurora | Clock Tower Square, 14201-14291 E 4th Ave Aurora, CO 80011 United States |
(720) 577-6500 | Aurora Network Support Services |
Broomfield | 11001 West 120th Ave, Suite 400 Broomfield, CO 80021 United States |
(720) 666-6553 | Broomfield Network Support Services |
Centennial | 7173 S. Havana St, Suite A600 Centennial, CO 80112 United States |
(720) 961-4447 | Centennial Network Support Services |
Denver | 1515 Wynkoop St, Suite 360 Denver, CO 80202 United States |
(720) 263-4433 | Denver Network Support Services |