For small and midsize businesses located in Broomfield or anywhere in the state of Colorado, Progent offers help for computer systems powered by UNIX or Linux or for networks that feature a combination of UNIX and Microsoft technology. Progent has provided remote support to businesses in every state in the U.S. (Refer to Progent's client recommendations). In addition, Progent offers the consultation Cisco CCIE network specialists for challenging infrastructure issues, as well as the assistance of CISA and CISSP-certified security consultants to handle advanced security design and disaster recovery preparedness.
Progent's online technical support engineers represent excellent value due to the fact that they have the practical background and the sophisticated technology to solve most network problems rapidly. This lowers immediate costs because service calls accumulate fewer chargeable minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your organization saves additionally in indirect costs by reducing or avoiding network downtime and associated losses stemming from business disruption, upset clients, unproductive employees, and de-focused executives.
Progent's pricing policy for online support is structured to get the most out of your network support dollar. Progent bills by the minute for phone consulting, so you are charged only for the services that you receive. In contrast to many remote service companies, Progent asks for no service activation charge or minimum job duration. Progent's per-minute granularity and clean model for pricing do away with situations where fast solutions somehow end up as substantial tabs. Progent's penchant for dealing with problems efficiently results in your company spending less cash.
Progent's Remote Service Tools
Over the years, Progent has developed an arsenal of optimized tools and field-tested processes which permit the maximum level of efficiency for online engineering help and troubleshooting for small and midsize company IT networks. Progent offers protected VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN technology allows the consultants of Progent's remote service group to connect to your computer system remotely without breaching network security.
Progent's sophisticated customer support database application includes detailed histories of all support that Progent's customers have received. Progent's team service personnel have the benefit of the specifics of services delivered to each customer by every Progent engineer. This archive of issues and responses is organized as a conveniently accessible support database that allows Progent's online technical experts to share their experiences company-wide to make sure that the efficiency of Progent's support improves daily. Progent's high-level certifications and close relationships with major industry leaders such as Cisco and Microsoft permit access to additional massive support knowledge bases and permit quick response from vendors' in-house engineering staff so Progent's remote consulting specialists are able to determine optimal resolutions quickly.
Initiate Online UNIX, Linux, Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's phone services in Broomfield or anywhere in Colorado or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for network help, go to Immediate Emergency Support.
Online Network Support Services Offered Progent
Progent's remote technical support experts offer advanced credentials in a comprehensive set of technologies. This wide range of IT skills allows Progent's consultants to manage practically any crisis likely to take place in a small company information system. Certificates earned by Progent consultants in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, CCVP, and Design Professional.
To help customers with mixed-OS environments, Progent also provides the skills of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Online technical support services Offered by Progent to small businesses in Broomfield and anywhere in the state of Colorado include:
Additional Support Services Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X online consulting services cover a broad range of computer technology including network infrastructure, messaging systems, system and operational security, UNIX and Windows coexistence, virtual server products for server hardware economization and easy management, and transitioning from legacy applications to current Microsoft Windows or Linux environments. Progent's group-oriented methodology for solving network problems promotes quick escalation, if necessary, to engineers with appropriate expertise to tackle complex scenarios. This expedites repair of critical problems, minimizes network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can provide emergency phone-based help for resolving anomalies within UNIX/Linux networks based on popular derivatives of UNIX such as:
Major Linux platforms for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the top accreditation for network engineers, and indicates a person's technical knowledge at the master level. Cisco qualified CCIEs know how to handle the most difficult problems encountered in network design, deployment, management, protection, and repair. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in analyzing problems with Cisco IOS network management utilities and developing workarounds or identifying program patches. CCIEs represent an excellent cost-effectiveness since their depth of experience permits them to resolve the most intractable problems rapidly. In many cases, less experienced engineers can struggle for hours or days with the same problems that a Cisco CCIE can fix in minutes.
Few service firms make Cisco-qualified CCIEs available to assist small and mid-size companies. Progent offers fast telephone access to a Cisco CCIE so you can receive immediate help for severe network infrastructure problems that are lowering business efficiency but are not within the experience of your ordinary network service personnel. Progent's CCIE consultants can connect to your environment by means of state-of-the-art remote support tools in order to provide fast, secure, and affordable diagnosis and repair.
Progent's Cisco CCIEs offer assistance with all of Cisco's industry-leading family of connectivity appliances such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, VoIP systems, Catalyst switches, plus VPN technology.
Certified Windows Experts
Progent's Microsoft-expert remote support experts offer computer system troubleshooting and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can help your company with a broad variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 consulting,
Exchange 2010 management,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint Server 2013 design,
Skype for Business Server migration consulting, Lync Server integration and Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Server Online planning,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad range of online desktop support such as Microsoft Windows 7 migration, upgrading to 64-bit desktop applications, configuring Office 2010, and automating PC desktop image creation.
CISM and CISSP Premier Network Security Engineers
Progent's accredited CISSP and ISSAP security consultants offer a variety of system protection solutions to enhance the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against attacks or assist you to recover quickly after a damaging penetration. Security consulting services offered by Progent include: thorough security analysis utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Hydra; rapid cleanup after malicious assaults; installing firewalls; establishing secure architectures for off-site and mobile communication; protecting your messaging system against spam and DHA attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide expert online consulting to help businesses of any size integrate their information networks with leading public clouds including Azure and Amazon AWS. Progent can help you to design and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that seamlessly combine local IT assets along with public clouds. To help you to integrate cloud services with networks, Progent offers a range of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience providing advanced consulting support remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent can provide the services of world-class online consulting professionals for special projects that small businesses frequently need. Billing rates for longer-term consulting tasks are determined based on the qualifications of the engineers required. Progent's experience with these important areas of computer technology enables customers to complete critical projects economically and on time. Progent's special remote engineering solutions include:
How Your Broomfield Business Can Contact Progent's Remote Service Professionals
Help Desk Call Center Support
Progent's Call Center service offerings for small businesses with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for small organizations who don't have the resources to build and maintain an internal Help Desk but who want quick response from an effective Help Desk Call Center with professional phone support as well as the technical depth to escalate complex problems to advanced engineers.
Progentís Virtual Help Desk Call Center is designed for larger businesses and serves as a transparent supplement to your existing Helpdesk staff. Progent's Virtual Help Desk can serve as an escalation resource to handle the toughest computer system challenges, or be ready in those situations when your regular resources are overwhelmed.
Progent's Help Desk consulting expertise can guide you in creating an effective new Help Desk or improving your existing one, evaluating or customizing Help Desk Call Center software products to handle the unique needs of your business, or providing occasional online personnel to work with your internal Help Desk Call Center group to deal with high-demand events like software migrations, mass upgrades, or installing new applications.
Progent's Help Desk staff of seasoned network professionals gives your computer users in Broomfield or anywhere in the state of Colorado instant contact with an effective network service group with extensive experience delivering telephone-based support and remote repair service for IT systems that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Call Center recognition as a crucial driver of company efficiency, and Progent's intent is to resolve instead of merely report IT problems.
Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts Group provides remote advanced consulting expertise and education in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and education for Microsoft applications such as CRM, Project, Office Word, and MS Excel. To read more on Progent's consulting, programming, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Apple Mac consultants can promote the creative facets of Mac systems by delivering remote consulting services and training in graphics, audio, and motion video. Progent's consultants can provide expertise in a large selection of Macintosh applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with specific jobs like capturing or digitizing audio/video or establishing an audio/video post production studio.
Online Network and Server Monitoring Support
Progent offers businesses in Broomfield, or anywhere in the state of Colorado, remote network and server monitoring services based on Microsoft Operations Manager IT infrastructure monitoring, customized by Progent for your business so that your network support is proactive and automated. By uncovering emerging trouble spots before they grow into crashes, remote monitoring can minimize disruptive and costly service failures. Progent can also provide help with system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Windows environments, or networks powered by a combination of platforms.
To contact Progent about urgent remote assistance with UNIX/Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or refer to Contact Progent.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in the Denver Metro Area