For small companies located in Broomfield Colorado, Progent offers help for networks based on UNIX or Linux or for networks that feature a mix of UNIX and Microsoft Windows technology. Progent has delivered online troubleshooting to companies in every state in the U.S. (Refer to Progent's client testimonials). Progent also offers the consultation CCIE-qualified engineers for challenging connectivity problems, as well as the services of CISSP and CISM-certified security engineers to help with advanced security architecture and disaster recovery planning.
Progent's online support services offer exceptional leverage due to the fact that they have the practical experience and the sophisticated technology to solve most information system problems quickly. Efficient support lowers direct costs because solutions require fewer billable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your company saves even more in incidental expenses by reducing or avoiding system outages and related losses resulting from business disruption, upset clients, unproductive employees, and de-focused management.
Progent's pricing model for online help is structured to stretch your network support dollar. Progent bills per minute for telephone-based consulting, so you are billed just for the services that you receive. Unlike typical online support companies, Progent requires no initialization surcharge or minimum payments. Progent's per-minute granularity and simple model for pricing do away with situations where quick fixes somehow turn into large invoices. Progent's penchant for solving problems quickly translates into your business conserving cash.
Progent's Online Technical Support Technologies
Over time, Progent has developed an arsenal of optimized technologies and proven processes that permit the highest degree of efficiency for online engineering help and repair for small business information networks. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN technology allows the consultants of Progent's online support team to connect to your network remotely without violating corporate security.
Progent's sophisticated technical support database application stores detailed histories describing all service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the records of all help delivered to each Progent customer by every Progent engineer. This database of trouble tickets and repairs is stored as a conveniently retrievable internal knowledge base that permits Progent's online support professionals to communicate their knowledge company-wide to make sure that the value of Progent's support services grows daily. Progent's advanced certifications and working relationships with important vendors such as Cisco and Microsoft make available other vast support knowledge bases and permit fast access to manufacturers' in-house engineering staff so Progent's remote service specialists are able to come up with the most efficient solutions in the least time.
Get Online UNIX/Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's remote support in Broomfield Colorado or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for network help, visit Immediate Emergency Support.
Remote Support Services Available from Progent
Progent's remote network support experts possess certified skills in an extensive array of products and technologies. This broad scope of IT skills permits Progent's engineers to tackle virtually any emergency likely to occur in a small company information system. Certificates earned by Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), CCVP, CCDA and CCDP.
To support companies with mixed-OS networks, Progent also provides the services of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Remote support available from Progent to small businesses in Broomfield include:
Special Support Programs Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online consulting services address a broad spectrum of information technology such as system infrastructure, email systems, network and process security, UNIX and Windows coexistence, virtual server technologies for server hardware consolidation and simplified administration, and transitioning from older applications to current Windows or Linux-based environments. Progent's team-based methodology for solving technical problems enables quick escalation, when required, to engineers with task-relevant experience to tackle complex situations. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX and Linux consultants can offer emergency remote help for analyzing anomalies affecting UNIX/Linux networks powered by leading versions of UNIX such as:
Important Linux platforms for which Progent can provide expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for networking professionals, and certifies a consultant's networking knowledge at the expert level. CCIEs know how to handle the most difficult problems encountered in network infrastructure design, deployment, administration, security, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal support staff in isolating anomalies with IOS Software network administration utilities and developing alternate approaches or locating software patches. CCIEs are an exceptional value since their deep expertise enables them to resolve even the most intractable problems rapidly. In typical cases, less qualified consultants can struggle for hours or days with identical tasks that a Cisco CCIE can fix in minutes.
Few service firms make Cisco-qualified CCIEs accessible to support small and medium sized businesses. Progent can provide quick telephone access to a Cisco-qualified CCIE so your company can get urgent support for severe network problems that are hurting business productivity but are beyond the comfort zone of your regular computer service group or consultant. Progent's CCIE support experts can tie into your environment by means of state-of-the-art remote troubleshooting technology to perform efficient, secure, and affordable diagnosis and remediation.
Progent's CCIEs offer expertise in the entire range of Cisco's market leading family of networking devices including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure broadband and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) solutions.
Certified MS Windows Expertise
Progent's Microsoft-expert remote support engineers offer computer system repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can help you with a broad variety of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2019 Server deployment,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint 2016 migration expertise,
SharePoint 2019 planning and integration, Microsoft Teams configuration help, Microsoft Skype for Business Server migration support, Lync Server 2013 management and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a full range of remote PC desktop consulting and support services such as Windows 7 migration help, moving to 64-bit workstation software, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Certified System Security Specialists
Progent's certified CISSP, ISSAP, and CISM network security consultants offer a variety of security solutions to enhance the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against attacks or assist your company to recover quickly after a damaging breach. Security support services available from Progent include: thorough security evaluation utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Netcat; fast recuperation from virus and worm attacks; configuring firewalls; establishing secure techniques for off-site and mobile access; securing your email infrastructure from spam and DHA attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote consulting services to help companies of all sizes connect their networks with popular public clouds including Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that combine on-premises resources along with cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of experience providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent offers the skills of world-class online consulting experts for contract projects that small companies often request. Progent's rates for longer-term development or consulting projects are determined based on the level of expertise of the consultants assigned. Progent's background in these important areas of information technology enables customers to execute critical projects within budget and on schedule. Progent's special remote engineering solutions include:
How Your Broomfield Colorado Company Can Contact Progent's Online Support Experts
Help Desk Support
Progent's Help Desk service offerings for small and midsize businesses with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk support services are a convenient solution for smaller organizations who lack the budget to create an internal Help Desk but who require fast access to an effective Help Desk Call Center with proficient phone support plus the available expertise to escalate the most challenging trouble tickets to high-level engineers.
Progentís Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your IT staff and Progent's large roster of veteran desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution built around the leading professional services automation tool for managing service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk consulting services can support you in building an effective new Help Desk Call Center or enhancing your established organization, evaluating or customizing Help Desk Call Center software to handle the special demands of your business, or providing temporary phone support personnel to supplement your in-house Call Center team during demanding scenarios such as software migrations, mass updates, or installing brand new applications.
Progent's Call Center staff of veteran information technology consultants offers your clients in Broomfield Colorado fast communication with a large technical support resource with extensive background offering telephone-based help and online troubleshooting for networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Call Center perception as a crucial driver of business efficiency, and Progent's goal is to resolve instead of simply report IT problems.
Applications Services: Training, Development, and Problem Solving
Progent's Applications Consulting Team provides phone-based professional consulting support and training in special business application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, customization, and training for familiar Microsoft business applications including Microsoft CRM, Project, Word, and MS Excel. To read additional information about Progent's consulting, custom development, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Apple Mac professionals can support the creative facets of Macintosh computing by offering remote help services and training in imaging, sound, and motion video. Progent's consultants can provide expertise in a large selection of Mac creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common projects such as capturing or digitizing audio/video or setting up an audio/video post production facility.
Online Network Monitoring Services
Progent can provide companies in Broomfield Colorado remote computer system monitoring support powered by MS System Center Operations Manager network monitoring, adapted by Progent to accommodate your business so that your computer support is proactive rather than reactive. By exposing potential issues before they expand into crashes, proactive monitoring can head off disruptive and expensive information system breakdowns. Progent can also deploy network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or networks powered by multiple operating systems.
To contact Progent about urgent phone-based expertise with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area