For small and midsize companies in Broomfield Colorado, Progent offers help for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft platforms. Progent has delivered remote troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for complex connectivity problems, as well as the assistance of CISSP and CISM-accredited security engineers to handle advanced security design and business continuity preparedness.
Progent's remote support services represent excellent leverage because they are equipped with the real-world experience and the sophisticated tools to solve most information system problems rapidly. Efficient support lowers immediate costs because service calls take up fewer chargeable minutes. Online support also eliminates the cost of dispatching an engineer to your location. Your company benefits even more with indirect expenses by reducing or avoiding network outages and related losses resulting from business disruption, disgruntled clients, unproductive employees, and distracted executives.
Progent's pricing policy for online support is designed to maximize the impact of your IT service investment. Progent charges per minute for telephone-based consulting, so you owe exclusively for the services that you actually get. Unlike typical remote service firms, Progent asks for no service activation surcharge or minimum payments. Progent's per-minute granularity and simple policy for billing save you from situations where speedy. minor fixes manage to turn into substantial tabs. Progent's skill at dealing with technical issues quickly translates into your business spending less cash.
Progent's Remote Service Tools
Over time, Progent has developed an arsenal of customized tools and field-tested methodologies that allow the maximum degree of effectiveness for remote help and troubleshooting for small company information systems. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN technology allows the consultants of Progent's online support team to access your network without compromising system security.
Progent's highly evolved service database application stores detailed documentation describing the service that Progent's clients have received. Progent's team engineers have access to the history of support delivered to each client by every engineer. This database of issues and resolutions is structured as a readily searchable support knowledge base that permits Progent's online support professionals to share their knowledge with the whole team to make sure that the value of Progent's technical support improves daily. Progent's high-level accreditations and close associations with major technology companies including Cisco and Microsoft permit access to other vast technical support knowledge bases and permit fast response from manufacturers' in-house engineering staff with the result that Progent's online service specialists can determine the most efficient solutions quickly.
Get Online UNIX, Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's phone services in Broomfield Colorado or to learn more about Progent's online support options, contact Progent at
Phone-based Technical Services Available from Progent
Progent's online technical support experts possess credentials in an extensive set of technologies. This broad scope of technical skills permits Progent's consultants to tackle almost any emergency that may take place in a small business information system. Certificates awarded to Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional, and Design Associate.
To support businesses with multi-OS environments, Progent also provides the skills of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.
Phone-based support provided by Progent to companies in Broomfield include:
Progent's UNIX/Linux consultants can offer emergency remote help for resolving problems within UNIX/Linux systems powered by leading versions of UNIX such as:
The Cisco CCIE credential is the top recognition for network engineers, and validates a person's network technology skills at the expert level. Cisco CCIEs know how to handle the most stubborn challenges encountered in network planning, deployment, maintenance, security, and repair. Cisco qualified CCIEs work closely with Cisco's internal product support engineers in isolating anomalies with Cisco IOS network administration utilities and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs provide exceptional value because their depth of experience permits them to fix the most complex problems rapidly. In typical cases, less experienced consultants can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes.
Few consulting firms make Cisco CCIEs available to support small and medium sized companies. Progent offers fast telephone contact with a Cisco authorized CCIE so you can get immediate support for serious network infrastructure issues that are impacting worker efficiency but are beyond the comfort zone of your regular IT service providers. Progent's Cisco CCIE engineers can tie into your environment by means of state-of-the-art remote support tools in order to perform fast, secure, and economical diagnosis and remediation.
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's top-selling family of infrastructure products including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, VoIP phones and systems, Catalyst switches, plus VPN technology.
Progent's Microsoft-certified remote support engineers can deliver network repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can help you with a wide range of technology support such as Microsoft Windows Server 2022 planning and migration support,
Windows Server 2019 expertise,
Microsoft Windows Server 2016 migration and cloud integration solutions,
Windows Server 2012 R2 maintenance,
Windows Server 2008 R2 upgrade (help, assistance,
Microsoft Exchange 2019 Server integration,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 integration,
Exchange 2010 management,
SharePoint Server 2016 migration expertise,
SharePoint Server 2019 planning and deployment, Microsoft Teams configuration help, Microsoft Skype for Business planning and deployment support, Lync Server management and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a full range of remote desktop support such as Microsoft Windows 11 migration help and designing and deploying Microsoft 365 cloud environments for Windows desktops.
Progent's qualified CISSP, ISSAP, and CISM security engineers offer a range of system protection solutions that can improve the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or help your business to recover rapidly following a serious breach. Security support services available from Progent include: thorough network security analysis using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; rapid recuperation from malicious assaults; integrating firewalls; establishing safe mechanisms for off-site and mobile access; protecting your email system from viruses, spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
Progent's shared Help Desk services make it possible for your business to split the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution built around the top PSA tool for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center consulting services can support you in building an effective new Help Desk Call Center or enhancing your established organization, selecting or customizing Help Desk Call Center software products to address the particular needs of your corporation, or providing occasional online personnel to work with your internal Help Desk group to handle high-demand events such as software migrations, major updates, or rolling out new business software.
Progent's Help Desk Call Center team of veteran information technology experts offers your clients in Broomfield Colorado rapid contact with a dependable technical support resource with years of experience providing telephone-based support and remote troubleshooting for computer environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk recognition as a crucial contributor to business efficiency, and Progent's policy is to fix and not merely track network problems.
Progent's Mac experts can promote the artistic aspect of Mac systems by delivering phone-based consulting support and education in imaging, sound, and video. Progent's consultants offer help in a range of Apple Mac programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with common jobs like capturing or digitizing audio/video or putting together an audio/video production studio.
Online Network and Server Monitoring Support
Progent offers businesses in Broomfield Colorado remote network monitoring services based on Microsoft Operations Manager network monitoring, customized by Progent for your environment so your network maintenance is proactive rather than reactive. By uncovering potential issues before they evolve into downtime, system monitoring can avoid stressful and costly information system breakdowns. Progent can also utilize network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Windows networks, or systems that incorporate a variety of operating systems.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
| City | Address | Phone | Link |
| Aurora | Clock Tower Square, 14201-14291 E 4th Ave Aurora, CO 80011 United States |
(720) 577-6500 | Aurora Network Support Services |
| Broomfield | 11001 West 120th Ave, Suite 400 Broomfield, CO 80021 United States |
(720) 666-6553 | Broomfield Network Support Services |
| Centennial | 7173 S. Havana St, Suite A600 Centennial, CO 80112 United States |
(720) 961-4447 | Centennial Network Support Services |
| Denver | 1515 Wynkoop St, Suite 360 Denver, CO 80202 United States |
(720) 263-4433 | Denver Network Support Services |