For small businesses in Broomfield Colorado, Progent provides technical support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX and Windows technology. Progent has provided online troubleshooting to companies in every state in the United States. (Refer to Progent's client testimonials). Progent also offers the consultation Cisco CCIE network specialists for complex connectivity issues, plus the assistance of CISSP-accredited security consultants to handle high-level security architecture and disaster recovery planning.
Progent's remote support services represent exceptional leverage due to the fact that they have the real-world background and the sophisticated tools to solve the majority of information system problems rapidly. This reduces immediate costs because solutions require fewer chargeable minutes. Online help also eliminates the cost of sending an engineer to your office. Your company saves even more with indirect costs by minimizing or avoiding network outages and related losses due to business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives.
Progent's billing model for online support is designed to maximize the impact of your network support dollar. Progent bills by the minute for telephone-based assistance, so you are invoiced exclusively for the support that you receive. In contrast to typical remote service companies, Progent asks for no service activation surcharge or minimum payments. Progent's one-minute granularity and clean policy for pricing do away with scenarios where speedy. minor repairs somehow turn into substantial bills. Progent's penchant for solving problems efficiently translates into your business spending less cash.
Progent's Remote Technical Support Tools
Over the years, Progent has fine tuned a collection of customized tools and field-tested processes which promote the highest degree of efficiency for remote engineering help and repair for small business information systems. Progent provides safe VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN access enables the staff of Progent's Technical Response Center to connect to your computer system remotely without compromising corporate security.
Progent's sophisticated technical support database system stores detailed documentation for the service that Progent's customers have received. Progent's team engineers have the benefit of the history of services rendered to every Progent client by any Progent engineer. This history of issues and solutions is structured as an easily accessible support database that permits Progent's online technical experts to share their knowledge company-wide to make sure that the efficiency of Progent's support improves daily. Progent's advanced certifications and close associations with major industry leaders including Cisco and Microsoft permit access to additional vast technical databases and permit quick response from vendors' in-house product engineers with the result that Progent's remote service experts are able to arrive at the best resolutions in the least time.
Get Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's phone support in Broomfield Colorado or to learn additional information about Progent's phone support programs, call Progent at
Remote Network Support Services Offered Progent
Progent's phone-based support engineers possess credentials in a comprehensive array of products and technologies. This breadth of IT skills allows Progent's engineers to handle virtually any crisis that may crop up in a small or midsize company network. Credentials held by Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To help companies with multi-operating system networks, Progent also provides the support of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based technical services Offered by Progent to small businesses in Broomfield include:
Progent's UNIX and Linux consultants can provide emergency phone-based help for troubleshooting problems affecting UNIX/Linux systems powered by popular variants of UNIX including:
Progent in addition offers a wide array of online desktop services such as Windows 7 migration help, moving to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining desktop configuration.
Progent's Help Desk sharing services make it possible for your IT organization to split the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progent's Help Desk sharing service is a collaborative support solution built around the leading professional services automation (PSA) platform for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Call Center consulting services can aid you in building an effective new Call Center or enhancing your current organization, identifying or enhancing Help Desk application software to address the special needs of your corporation, or adding occasional online staff to reinforce your in-house Help Desk Call Center team to deal with demanding events like software transitions, major upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center staff of experienced information technology professionals provides your workers in Broomfield Colorado rapid contact with a dependable network service group with years of experience delivering phone help and online diagnostics for computer environments powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Call Center the reputation as a significant contributor to company success, and Progent's target is to fix instead of just annotate network problems.
Progent's Apple Mac professionals can nurture the imaginative facets of Macintosh systems by offering phone-based help support and education in imaging, audio, and motion video. Progent's support professionals can provide expertise in a variety of Macintosh creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with special projects like scanning or digitizing audio/video or building an audio/video production facility.
Online Network and Server Monitoring Services
Progent offers companies in Broomfield Colorado remote network monitoring support powered by MS System Center Operations Manager network monitoring, customized by Progent to suit your environment so your network support is proactive and automated. By detecting potential problems before they cause crashes, remote monitoring can minimize stressful and costly information system crises. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or systems that support multiple OS platforms.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
City | Address | Phone | Link |
Aurora | Clock Tower Square, 14201-14291 E 4th Ave Aurora, CO 80011 United States |
(720) 577-6500 | Aurora Network Support Services |
Broomfield | 11001 West 120th Ave, Suite 400 Broomfield, CO 80021 United States |
(720) 666-6553 | Broomfield Network Support Services |
Centennial | 7173 S. Havana St, Suite A600 Centennial, CO 80112 United States |
(720) 961-4447 | Centennial Network Support Services |
Denver | 1515 Wynkoop St, Suite 360 Denver, CO 80202 United States |
(720) 263-4433 | Denver Network Support Services |