For small and midsize businesses in Broomfield Colorado, Progent offers technical support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX and Microsoft Windows technology. Progent has provided online support to companies in all 50 states in the U.S. (Refer to Progent's client recommendations). Progent also offers the expertise of CCIE-qualified engineers for complex infrastructure problems, plus the services of CISSP-accredited security consultants to handle high-level security design and business continuity preparedness.
Progent's remote support services offer excellent value due to the fact that they have the practical background and the advanced tools to resolve most information system issues quickly. Efficient support reduces direct costs because service calls accumulate a smaller number of chargeable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your site. Your company benefits even more with indirect costs by minimizing or eliminating system outages and related losses due to business disruption, upset clients, unproductive employees, and de-focused management.
Progent's pricing policy for remote help is structured to get the most out of your IT service investment. Progent charges by the minute for phone consulting, so you pay only for the support that you receive. In contrast to many remote support companies, Progent imposes no service activation fee or minimum job duration. Progent's one-minute granularity and clean model for pricing prevent scenarios where fast fixes manage to end up as major tabs. Progent's skill at handling problems efficiently translates into your business conserving cash.
Progent's Remote Technical Support Tools
Over time, Progent has fine tuned an arsenal of optimized technologies and proven processes that permit the highest degree of efficiency for online engineering help and repair for small and midsize company computer networks. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN access enables the experts of Progent's online support team to link to your computer system without compromising corporate security.
Progent's proprietary technical support reporting application stores comprehensive documentation describing all support that Progent's customers have received. Progent's authorized engineers have the benefit of the history of services rendered to every client by every engineer. This archive of trouble tickets and fixes is stored as a quickly searchable proprietary database that enables Progent's remote support engineers to communicate their knowledge company-wide to make sure that the value of Progent's support services grows daily. Progent's advanced accreditations and close relationships with key vendors such as Cisco and Microsoft make available other extensive technical databases and permit quick access to vendors' in-house support staff so Progent's online consulting experts can come up with the most efficient resolutions in the least time.
Start Receiving Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To get started with Progent's phone services in Broomfield Colorado or to find out more about Progent's phone support options, call Progent at
Online Network Support Services Available from Progent
Progent's phone-based technical service engineers offer credentials in an extensive set of technologies. This breadth of technical skills permits Progent's consultants to handle practically any emergency that may crop up in a small company network. Credentials held by Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To help clients with mixed-operating system networks, Progent also offers the skills of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Remote support services Offered by Progent to companies in Broomfield include:
Progent's UNIX/Linux consultants can provide urgent remote help for troubleshooting problems within UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as:
Progent also offers a broad range of remote PC desktop support such as Microsoft Windows 11 migration help and designing and implementing Microsoft 365 cloud solutions for Windows workstations.
Progent's Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk support seamlessly between your IT staff and Progent's large roster of veteran technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution based on the top professional services automation (PSA) platform for managing service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Call Center consulting services can assist you in creating an effective new Call Center or enhancing your existing organization, identifying or customizing Help Desk Call Center application software to handle the unique needs of your business, or providing occasional online personnel to work with your existing Call Center resources to handle high-demand events such as software transitions, mass upgrades, or installing new business software.
Progent's Help Desk Call Center staff of veteran information technology experts offers your computer users in Broomfield Colorado rapid assistance from a dependable technical support group with substantial background offering telephone-based help and remote troubleshooting for computer environments powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Call Center recognition as a crucial enabler of company efficiency, and Progent's target is to resolve instead of merely annotate technical problems.
Progent's Apple Mac professionals can support the artistic components of Macintosh systems by delivering remote help support and training in imaging, audio, and motion video. Progent's consultants can provide assistance in a variety of Macintosh programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's consultants can also help you with special jobs such as scanning or digitizing audio or video or configuring an audio/video production lab.
Online Network Monitoring Support
Progent offers companies in Broomfield Colorado remote network and server monitoring services centered around MS Operations Manager network monitoring, adapted by Progent for your business so that your computer support is proactive and automated. By anticipating looming problems before they grow into network outages, remote monitoring can minimize disruptive and expensive information system breakdowns. Progent can also use system monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or environments based on a combination of OS platforms.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
City | Address | Phone | Link |
Aurora | Clock Tower Square, 14201-14291 E 4th Ave Aurora, CO 80011 United States |
(720) 577-6500 | Aurora Network Support Services |
Broomfield | 11001 West 120th Ave, Suite 400 Broomfield, CO 80021 United States |
(720) 666-6553 | Broomfield Network Support Services |
Centennial | 7173 S. Havana St, Suite A600 Centennial, CO 80112 United States |
(720) 961-4447 | Centennial Network Support Services |
Denver | 1515 Wynkoop St, Suite 360 Denver, CO 80202 United States |
(720) 263-4433 | Denver Network Support Services |