UNIX, Linux, Sun Solaris, Mac OS X Remote Emergency Help for

For small and midsize companies located in Broomfield Colorado, Progent offers technical support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX and Windows technology. Progent has provided online troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's customer testimonials). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for complex connectivity problems, as well as the assistance of CISSP-accredited security consultants to help with high-level security design and disaster recovery planning.

Progent's online support services offer exceptional value due to the fact that they are equipped with the practical background and the advanced tools to resolve most network issues rapidly. Efficient support reduces immediate expenses since service calls take up a smaller number of billable consulting minutes. Online help also avoids the cost of dispatching a consultant to your office. Your organization saves even more in indirect costs by reducing or avoiding network outages and associated losses stemming from business disruption, disgruntled clients, idle workers, and distracted executives.

Progent's pricing model for online help is designed to stretch your network support investment. Progent charges per minute for phone assistance, so you pay only for the services that you receive. In contrast to typical remote support firms, Progent imposes no startup fee or minimum payments. Progent's one-minute granularity and simple policy for billing save you from scenarios where fast repairs manage to end up as large invoices. Progent's penchant for dealing with technical issues quickly translates into your company saving money.

Progent's Remote Support Tools
Through years of experience, Progent has developed a set of customized technologies and field-proven processes that ensure the highest degree of effectiveness for remote technical support and troubleshooting for small and midsize business information systems. Progent provides secure Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN connectivity permits the consultants of Progent's online support team to connect to your network remotely without violating system security.

Progent's highly evolved technical support reporting system keeps detailed records of all support that Progent's customers have received. Progent's authorized service personnel have the benefit of the history of all help provided to each Progent customer by any Progent consultant. This history of trouble tickets and responses is organized as a quickly accessible support database that permits Progent's online technical engineers to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support improves daily. Progent's advanced accreditations and close associations with important industry leaders including Cisco and Microsoft permit access to other vast technical support knowledge bases and permit quick response from vendors' internal product engineers so Progent's remote consulting specialists can arrive at the most efficient resolutions in the least time.

Get Remote UNIX, Linux, Solaris, or macOS and OS X Network Help from Progent
To access Progent's phone services in Broomfield Colorado or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for network help, go to Immediate Emergency Support.

Online Support Services Available from Progent
Progent's remote support experts offer advanced credentials in an extensive array of technologies. This broad scope of IT skills permits Progent's engineers to manage practically any problem that may occur in a small business network. Certificates awarded to Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional (CCVP), and Design Professional.

To support clients with multi-platform networks, Progent also provides the support of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.

Online technical services provided by Progent to customers in Broomfield include:

• UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based consulting services cover a wide spectrum of computer technology including system infrastructure, email solutions, system and operational security, UNIX/Linux and Windows integration, VMware products for server hardware economization and simplified administration, and migration from legacy applications to current MS Windows or Linux environments. Progent's team-based approach to solving network issues enables quick escalation, if necessary, to consultants with task-relevant expertise to tackle complex situations. This expedites solutions of urgent problems, reduces network downtime, and cuts service expense.

  Progent's UNIX and Linux consultants can offer urgent online help for analyzing anomalies affecting UNIX, Linux, or Solaris systems based on popular versions of UNIX including:

  • macOS and OS X
  • Solaris
  • IBM AIX OS
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO
  • Silicon Graphics IRIX
  Important Linux versions for which Progent can provide expertise include:
  • RedHat
  • SUSE
  • Debian-GNU
  • Slackware Linux

• Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network infrastructure engineers, and indicates a person's technical knowledge at the expert level. CCIEs can resolve the most difficult issues associated with network infrastructure planning, integration, maintenance, protection, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house engineers in analyzing anomalies with IOS Software network administration utilities and developing alternate approaches or locating program updates. Cisco CCIEs offer exceptional cost-effectiveness because their broad expertise enables them to solve even the most difficult problems rapidly. In many instances, less seasoned engineers can wrestle for many hours or even days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes. Few support organizations make CCIEs available to help small and medium sized companies. Progent can provide quick telephone contact with a Cisco authorized CCIE so your company can get immediate assistance for complex network issues that are impacting business productivity but are beyond the scope of your ordinary network support providers. Progent's Cisco CCIE consultants can tie into your environment by means of advanced remote troubleshooting technology in order to perform efficient, secure, and economical diagnosis and remediation. Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's market leading selection of networking products including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network solutions.

• Authorized Microsoft Windows Support
  Progent's Microsoft-premier online support professionals can provide computer troubleshooting and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the assistance of consulting engineers who can assist your company with a wide range of technology support including Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange 2019 planning and configuration, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting, Microsoft Exchange Server 2010 maintenance, SharePoint 2016 migration and hybrid deployment expertise, SharePoint 2019 planning and configuration, Microsoft Teams consulting, Skype for Business Server migration consulting, Lync Server management and Microsoft Communications Server troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager system monitoring and reporting, Project Server and Server Online planning, SBS Server consulting, and Windows 2012 R2 Essentials cloud integration.

  Progent also offers a full range of online PC desktop support such as Microsoft Windows 7 migration help, preparing for to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining PC desktop image creation.

• CISM and CISSP Certified System Security Consultants
  Progent's qualified CISSP, ISSAP, and CISM network security engineers offer a range of security services to improve the protection of your UNIX/Linux, Solaris, Apple Mac or Windows environment against attacks or assist you to clean up quickly after a serious breach. Security support services offered by Progent include: comprehensive network security evaluation using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Hydra; rapid cleanup after virus and worm assaults; configuring firewalls; designing secure mechanisms for remote and mobile connectivity; securing your messaging infrastructure from spam and directory harvest attacks; and instituting round-the-clock network monitoring.

• Hybrid Cloud Solutions
  Progent offers expert remote consulting support to help companies of any size integrate their information networks with popular public clouds including Azure and Amazon AWS. Progent can help your IT team to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-only systems or in hybrid network models that combine on-premises IT assets along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration support services such as Microsoft 365 integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of experience providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.

• Help Desk Call Center Services
  Progent's Help Desk Call Center programs for small businesses with networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Call Center support services are intended for smaller companies who lack the budget to create an internal Help Desk Call Center but who need fast access to a dependable Help Desk Call Center with proficient phone assistance plus the available expertise to escalate the most challenging trouble tickets to high-level engineers.

  Progent's Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced support solution built around the leading professional services automation platform for managing service requests, ticketing, accountability, status tracking, and reporting.

  Progent's Help Desk Call Center consulting services can aid you in building an effective new Help Desk Call Center or revamping your current one, identifying or enhancing Help Desk Call Center application software to handle the special requirements of your corporation, or providing occasional online personnel to work with your internal Help Desk group to handle unusually busy situations like software migrations, major updates, or rolling out brand new business software.

  Progent's Call Center staff of veteran information technology experts gives your customers in Broomfield Colorado rapid access to a reliable technical support group with substantial experience providing phone support and remote troubleshooting for computer environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk Call Center the reputation as a crucial contributor to company success, and Progent's aim is to solve and not merely annotate technical issues.

• Applications Support: Education, Development, and Troubleshooting
  Progent's Applications Experts Team can supply remote professional engineering support and education in key application fields including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and training for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Word, and MS Excel. To read more information on Progent's expertise, custom development, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.

  Progent's Apple Mac professionals can support the artistic components of Apple Mac computing by providing remote consulting services and education in graphics, sound, and video. Progent's support professionals can provide expertise in a large selection of Mac creative tools such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with common procedures like scanning or digitizing audio or video or establishing an audio/video production facility.

  Online Network and Server Monitoring Services
  Progent can provide companies in Broomfield Colorado online network monitoring support centered around MS System Center Operations Manager network monitoring and reporting, customized by Progent to suit your environment so your IT support is proactive rather than reactive. By uncovering looming issues before they cause full-scale emergencies, proactive monitoring can avoid stressful and costly information system failures. Progent can also assist with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or systems that support a combination of platforms.

Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.