For small companies in Broomfield Colorado, Progent offers help for computer systems based on UNIX or Linux or for networks that include a mix of UNIX and Windows technology. Progent has provided online support to businesses in every state in the United States. (Refer to Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE network specialists for challenging infrastructure problems, plus the services of CISSP and CISM-certified security engineers to help with high-level security design and business continuity preparedness.
Progent's remote support engineers represent excellent leverage because they have the practical experience and the sophisticated tools to resolve the majority of information system problems quickly. This reduces immediate expenses because solutions require fewer billable consulting minutes. Online support also avoids the expense of dispatching a consultant to your location. Your organization benefits even more in indirect costs by minimizing or avoiding system outages and associated costs stemming from business disruption, disgruntled clients, unproductive workers, and de-focused management.
Progent's billing policy for online help is designed to get the most out of your IT service dollar. Progent bills per minute for phone assistance, so you pay just for the services that you actually get. Unlike many remote service firms, Progent requires no startup fee or minimum job duration. Progent's one-minute billing unit and clean policy for pricing save you from scenarios where quick fixes somehow end up as substantial invoices. Progent's skill at handling technical issues quickly results in your company conserving cash.
Progent's Remote Support Tools
Over time, Progent has fine tuned a collection of customized technologies and proven processes which ensure the maximum degree of effectiveness for remote consulting and troubleshooting for small company IT systems. Progent offers safe Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN technology enables the experts of Progent's online support team to access your company's system without compromising system security.
Progent's proprietary service reporting system maintains comprehensive documentation of the support that Progent's clients have received. Progent's staff consultants have the benefit of the details of assistance rendered to every Progent customer by every Progent engineer. This database of trouble tickets and solutions is organized as an easily retrievable support database that permits Progent's online technical experts to share their knowledge with the whole team to ensure that the value of Progent's support services grows daily. Progent's advanced accreditations and close relationships with major technology companies such as Cisco and Microsoft permit access to additional vast technical support databases and allow priority response from manufacturers' in-house support staff so Progent's remote consulting experts can come up with the most efficient resolutions in the least time.
Start Receiving Remote UNIX, Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's remote services in Broomfield Colorado or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Emergency Support.
Phone-based Support Services Provided by Progent
Progent's phone-based support engineers have advanced credentials in an extensive set of disciplines. This breadth of technical skills enables Progent's consultants to handle almost any emergency that may take place in a small or midsize company information system. Certificates earned by Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional, CCVP, and Design Associate.
To help companies with mixed-operating system environments, Progent also offers the skills of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Phone-based support services available from Progent to companies in Broomfield include:
Additional Support Services Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online support services address a broad array of computer technology such as network architecture, email systems, network and operational security, UNIX and Microsoft Windows coexistence, VMware technologies for server hardware economization and easy administration, and migration from legacy applications to current Microsoft Windows or Linux environments. Progent's team-oriented methodology for resolving network issues enables quick escalation, when required, to consultants with task-relevant expertise to handle challenging situations. This accelerates repair of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can offer urgent remote assistance for resolving anomalies affecting UNIX/Linux systems powered by leading derivatives of UNIX including:
Important Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the premier accreditation for networking engineers, and certifies a person's network technology knowledge at the expert level. CCIEs know how to handle even the most stubborn problems surrounding network infrastructure planning, integration, administration, protection, and problem solving. CCIEs work on a privileged basis with Cisco's in-house engineers in analyzing anomalies with Cisco IOS Software network administration utilities and coming up with alternate approaches or locating software patches. CCIEs are an exceptional value because their depth of expertise allows them to solve even the most difficult problems quickly. In typical instances, less qualified engineers can wrestle for many hours or days with identical tasks that a CCIE can dispose of in minutes.
Few consulting organizations make CCIEs accessible to help small and medium sized companies. Progent can provide quick phone contact with a Cisco CCIE so you can receive urgent assistance for complex network issues that are impacting worker efficiency but are outside the comfort zone of your regular IT support group or consultant. Progent's CCIE engineers can tie into your network using state-of-the-art on-line support tools to perform fast, safe, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's industry-leading family of networking products such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, wireless access points, Meraki cloud-managed access points, VoIP systems, Catalyst switches, plus VPN technology.
Authorized MS Windows Expertise
Progent's Microsoft-expert remote support engineers can deliver computer troubleshooting and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can help your company with a wide range of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2019 Server integration,
MS Exchange 2016 migration, Exchange Server 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint Server 2019 planning and deployment, Microsoft Teams integration, Skype for Business planning and deployment support, Microsoft Lync Server management and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a broad array of remote desktop services such as Microsoft Windows 7 migration, preparing for to 64-bit desktop applications, integrating Office 2010, and automating workstation deployment.
CISM and CISSP Certified System Security Engineers
Progent's certified CISSP, ISSAP, and CISM network security consultants can provide a range of system protection services to improve the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or assist you to clean up quickly following a serious breach. Security support services available from Progent cover in depth network security evaluation utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Netcat; rapid recovery from malicious attacks; setting up firewalls; building safe architectures for off-site and mobile communication; guarding your messaging infrastructure from viruses, spam and directory harvest attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote support to help companies of any size integrate their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid architectures that utilize local IT assets along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud integration support services such as Microsoft 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of experience providing advanced consulting services remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent can provide the skills of seasoned remote consulting experts for contract projects that small businesses frequently need. Billing charges for longer-term consulting projects are determined according to the qualifications of the consultants involved. Progent's background in these special fields of information technology enables customers to execute critical projects within budget and on schedule. Progent's project-based online consulting solutions include:
How Your Broomfield Colorado Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Support
Progent's Help Desk Call Center service offerings for small businesses with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Standard Help Desk Call Center services are well suited for smaller organizations who don't have the budget to create an in-house Help Desk Call Center but who need quick response from a reliable Call Center with professional phone assistance as well as the available expertise to escalate complex problems to high-level engineers.
Progentís shared Help Desk services make it possible for your business to share the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of seasoned technical support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution based on the top professional services automation (PSA) platform for handling service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center consulting support can assist you in establishing an efficient new Call Center or improving your existing organization, evaluating or modifying Call Center software to meet the special demands of your business, or adding temporary online personnel to supplement your existing Help Desk Call Center resources during unusually busy events like software transitions, mass updates, or rolling out new applications.
Progent's Call Center staff of veteran network consultants offers your workers in Broomfield Colorado fast access to a large support group with years of background providing phone consulting and remote diagnostics for networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk recognition as a solid driver of business productivity, and Progent's goal is to solve and not merely record technical problems.
Business Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Experts staff offers online advanced consulting expertise and training in key application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting expertise, custom development, and training for popular Microsoft business applications including Microsoft CRM, Office Project, Word, and Office Excel. To learn more concerning Progent's consulting, programming, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Apple Mac experts can promote the imaginative aspect of Mac computing by providing remote consulting services and education in imaging, sound, and video. Progent's consultants offer assistance in a variety of Macintosh applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with special procedures such as scanning or digitizing audio/video or configuring an audio/video post production lab.
Remote Network Monitoring Services
Progent offers companies in Broomfield Colorado remote network and server monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent to suit your business so your computer maintenance is proactive rather than reactive. By exposing looming trouble spots before they evolve into full-scale emergencies, system monitoring can avoid inconvenient and expensive information system breakdowns. Progent can also utilize network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or systems powered by a combination of operating systems.
To get in touch with Progent about emergency phone-based assistance with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Urgent Online Support, phone 1-800-993-9400, or refer to Contact Progent.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area