For small and midsize businesses in Broomfield Colorado, Progent provides technical support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX and Microsoft Windows platforms. Progent has provided online support to businesses in all 50 states in the United States. (See Progent's client recommendations). Progent also offers the consultation Cisco CCIE-certified network specialists for complex infrastructure problems, as well as the assistance of CISA and CISSP-certified security engineers to help with advanced security design and business continuity preparedness.
Progent's remote technical support services offer excellent value due to the fact that they are equipped with the practical experience and the advanced tools to solve the majority of information system issues quickly. This reduces direct expenses since solutions accumulate a smaller number of chargeable minutes. Online help also avoids the cost of dispatching a consultant to your office. Your company saves additionally in incidental expenses by reducing or avoiding system downtime and associated losses due to business disruption, disgruntled clients, unproductive employees, and de-focused executives.
Progent's pricing model for online support is designed to maximize the impact of your IT service investment. Progent charges by the minute for phone assistance, so you are billed exclusively for the services that you actually get. In contrast to many remote service firms, Progent imposes no initialization charge or minimum fees. Progent's per-minute billing unit and simple policy for billing prevent scenarios where speedy. minor fixes somehow turn into major tabs. Progent's penchant for solving problems quickly results in your business saving money.
Progent's Remote Technical Support Tools
Over time, Progent has fine tuned an arsenal of customized technologies and field-tested processes which allow the highest level of efficiency for online engineering help and repair for small and midsize business information systems. Progent provides safe VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN connectivity allows the experts of Progent's remote service group to access your company's environment without compromising corporate security.
Progent's proprietary service reporting application stores detailed documentation for the service that Progent's customers have been provided. Progent's authorized engineers have the benefit of the specifics of services delivered to every Progent client by any engineer. This database of trouble tickets and fixes is structured as a conveniently accessible internal knowledge base that allows Progent's remote support engineers to communicate their knowledge with the whole team to make sure that the value of Progent's technical support improves over time. Progent's high-level accreditations and close relationships with major industry leaders such as Cisco and Microsoft permit access to other massive technical databases and permit quick response from manufacturers' in-house product engineers so Progent's remote service experts can arrive at the most efficient solutions promptly.
Initiate Remote UNIX, Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's remote support in Broomfield Colorado or to find out additional information about Progent's online support programs, contact Progent at
Remote Network Support Services Available from Progent
Progent's online technical service engineers offer certified skills in a comprehensive set of technologies. This wide range of IT skills allows Progent's engineers to address almost any emergency that may crop up in a small business information system. Certifications awarded to Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional, CCDA and CCDP.
To provide assistance to businesses with multi-OS environments, Progent also offers the services of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Remote support services provided by Progent to companies in Broomfield include:
Progent's UNIX/Linux consultants can offer urgent remote help for resolving anomalies affecting UNIX/Linux systems based on popular variants of UNIX including:
Progent also offers a full range of remote desktop support including Windows 7 integration, upgrading to 64-bit desktop applications, configuring Microsoft Office 2010, and automating workstation deployment.
Progent's shared Help Desk services make it possible for your IT organization to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution based on the top PSA platform for handling service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Call Center consulting expertise can guide you in creating an effective new Help Desk or improving your existing one, selecting or modifying Help Desk Call Center software to address the unique requirements of your company, or adding temporary phone support staff to work with your in-house Call Center resources to deal with demanding events such as software migrations, mass updates, or installing brand new applications.
Progent's Help Desk Call Center staff of experienced information technology professionals gives your workers in Broomfield Colorado rapid access to a dependable technical support group with years of background providing telephone-based help and remote troubleshooting for IT systems powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk perception as a significant driver of company success, and Progent's target is to resolve instead of just record IT problems.
Progent's Mac experts can nurture the imaginative components of Apple Mac environments by delivering phone-based consulting services and training in graphics, audio, and motion video. Progent's support professionals can provide expertise in a large selection of Apple Mac programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with special jobs such as scanning or digitizing audio or video or building an audio/video production facility.
Online Network and Server Monitoring Services
Progent offers companies in Broomfield Colorado remote network and server monitoring support powered by Microsoft Operations Manager network monitoring and reporting, adapted by Progent to fit your business so that your network maintenance is proactive and automated. By spotting possible trouble spots before they grow into crashes, system monitoring can minimize disruptive and costly service breakdowns. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or environments that incorporate a mix of platforms.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
City | Address | Phone | Link |
Aurora | Clock Tower Square, 14201-14291 E 4th Ave Aurora, CO 80011 United States |
(720) 577-6500 | Aurora Network Support Services |
Broomfield | 11001 West 120th Ave, Suite 400 Broomfield, CO 80021 United States |
(720) 666-6553 | Broomfield Network Support Services |
Centennial | 7173 S. Havana St, Suite A600 Centennial, CO 80112 United States |
(720) 961-4447 | Centennial Network Support Services |
Denver | 1515 Wynkoop St, Suite 360 Denver, CO 80202 United States |
(720) 263-4433 | Denver Network Support Services |