Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in the Denver Metro Area
For small companies in Broomfield or anywhere in Colorado, Progent offers help for computer systems powered by UNIX or Linux or for environments that feature a combination of UNIX and Windows technology. Progent has provided online troubleshooting to businesses in all 50 states in the U.S. (See Progent's customer testimonials). In addition, Progent can furnish the expertise of Cisco CCIE engineers for challenging infrastructure issues, plus the services of CISA and CISSP-accredited security consultants to help with high-level security architecture and business continuity preparedness.
Progent's online support engineers offer exceptional value because they are equipped with the real-world background and the sophisticated technology to resolve most information system problems rapidly. This lowers immediate expenses since service calls require a smaller number of chargeable minutes. Online support also avoids the cost of sending a consultant to your location. Your company saves additionally with incidental expenses by reducing or eliminating system outages and related losses stemming from business disruption, upset customers and vendors, unproductive workers, and distracted management.
Progent's billing model for remote support is designed to stretch your IT service dollar. Progent charges by the minute for telephone-based assistance, so you owe just for the services that you receive. In contrast to typical online support companies, Progent imposes no initialization charge or minimum job duration. Progent's per-minute granularity and clean model for billing prevent situations where fast solutions manage to turn into substantial invoices. Progent's penchant for disposing of problems efficiently results in your business spending less money.
Progent's Online Service Technologies
Over time, Progent has fine tuned an array of customized tools and field-tested processes that promote the maximum degree of effectiveness for remote consulting and troubleshooting for small business IT systems. Progent offers secure VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN access allows the staff of Progent's remote service group to link to your company's computer system without violating network security.
Progent's highly evolved customer support reporting application keeps thorough records for all service that Progent's clients have been provided. Progent's team engineers have access to the records of assistance delivered to every customer by every Progent consultant. This history of issues and repairs is organized as a conveniently searchable internal database that allows Progent's remote support experts to communicate their experiences company-wide to make sure that the value of Progent's technical support grows daily. Progent's high-level certifications and working associations with important industry leaders such as Cisco and Microsoft make available additional vast support knowledge bases and allow quick access to vendors' internal support staff so Progent's online consulting experts are able to find the best solutions in the least time.
Start Receiving Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's remote support in Broomfield or anywhere in Colorado or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for network support, go to Immediate Emergency Support.
Remote Technical Support Services Available from Progent
Progent's online support engineers possess certified skills in a comprehensive array of disciplines. This broad scope of technical skills permits Progent's consultants to handle virtually any problem that may take place in a small or midsize business network. Certifications held by Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional, and Design Professional.
To provide assistance to businesses with multi-OS environments, Progent also provides the services of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Remote support services available from Progent to customers in Broomfield and throughout the state of Colorado include:
Additional Support Services Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X online support services address a wide range of computer technology such as system architecture, email solutions, network and process security, UNIX and Microsoft Windows coexistence, virtual server products for server hardware economization and simplified management, and transitioning from legacy systems to current Microsoft Windows or Linux-based solutions. Progent's group-oriented approach to resolving technical issues promotes quick escalation, if necessary, to engineers with appropriate expertise to handle challenging scenarios. This accelerates solutions of critical problems, minimizes network downtime, and cuts support expense.
Progent's UNIX and Linux consultants can offer emergency phone-based assistance for troubleshooting problems affecting UNIX, Linux, or Solaris systems based on popular versions of UNIX including:
Important Linux variants for which Progent offers expertise include:
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the highest recognition for network infrastructure engineers, and validates a person's network technology skills at the expert level. Cisco qualified CCIEs can handle even the most difficult problems surrounding network design, integration, administration, protection, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house support staff in isolating anomalies with IOS network management utilities and developing workarounds or identifying software updates. Cisco CCIEs offer exceptional value since their broad expertise allows them to find solutions for even the most complex problems rapidly. In many instances, less seasoned consultants can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes.
Few support organizations make Cisco-qualified CCIEs accessible to help small and mid-size businesses. Progent offers quick telephone contact with a Cisco authorized CCIE so your company can receive timely help for severe network problems that are hurting business productivity but are beyond the experience of your regular IT support personnel. Progent's CCIE engineers can communicate with your network by means of state-of-the-art on-line troubleshooting tools to perform fast, safe, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's industry-leading family of connectivity devices such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst Series switches, plus Virtual Private Network products.
Certified Microsoft Windows Support
Progent's Microsoft-qualified online service engineers offer network troubleshooting and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can help your company with a wide range of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 maintenance,
SharePoint 2013 application development,
Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server integration and Office Communications Server troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide range of online desktop consulting and support services including Windows 7 integration, preparing for to 64-bit workstation applications, configuring Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Certified Network Security Consultants
Progent's accredited CISSP, ISSAP, and CISM network security engineers can provide a variety of security solutions to bolster the protection of your UNIX, Linux, Solaris, Apple Mac or Windows network against attacks or assist your company to recover rapidly after a serious breach. Security support services offered by Progent include: thorough security analysis using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Netcat; rapid recuperation from virus and worm attacks; setting up firewalls; building safe architectures for off-site and mobile connectivity; securing your email infrastructure from spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online consulting services to help businesses of all sizes integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective environments that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid topologies that seamlessly combine on-premises IT assets as well as public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a range of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience providing high-level consulting services online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent can provide the skills of world-class online consulting experts for special projects that small businesses frequently request. Progent's charges for longer-term development or consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these special fields of information technology allows customers to execute critical initiatives within budget and on schedule. Progent's project-based online engineering solutions include:
How Your Broomfield Company Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Services
Progent's Call Center service offerings for small and midsize organizations with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing services are intended for smaller businesses who lack the money or time to build and maintain an internal Help Desk Call Center but who want quick access to a dependable Help Desk Call Center with proficient phone assistance as well as the technical depth to escalate the most challenging tasks to high-level consultants.
Progentís Virtual Call Center is designed for larger businesses and serves as a transparent supplement to your current Call Center resources. Progent's Virtual Help Desk can act as an escalation alternative for the toughest network challenges, or be available in those circumstances when your regular service providers are overwhelmed.
Progent's Help Desk Call Center consulting services can assist you in creating an efficient new Call Center or enhancing your current organization, evaluating or customizing Help Desk Call Center application software to meet the particular demands of your company, or providing temporary online personnel to reinforce your internal Help Desk team during high-demand events such as software transitions, major upgrades, or rolling out new applications.
Progent's Help Desk Call Center staff of experienced network professionals provides your workers in Broomfield or anywhere in the state of Colorado instant assistance from an effective network service group with years of background delivering phone support and online repair service for networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Call Center perception as a solid driver of company efficiency, and Progent's target is to solve and not simply record technical issues.
Applications Support: Training, Custom Development, and Integration
Progent's Applications Experts staff can supply remote professional consulting support and training in specific application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide expertise, programming, and education for popular Microsoft applications such as CRM, Office Project, MS Office Word, and MS Excel. To learn additional information concerning Progent's consulting, custom programming, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Apple Mac consultants can nurture the creative elements of Mac environments by providing phone-based consulting services and training in graphics, audio, and video. Progent's consultants can provide help in a range of Macintosh programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with special jobs like capturing or digitizing audio/video or establishing an audio/video post production studio.
Online Network and Server Monitoring Services
Progent can provide businesses in Broomfield, or anywhere in the state of Colorado, online network monitoring support centered around MS Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to suit your business so that your network maintenance is proactive rather than reactive. By detecting looming trouble spots before they result in crashes, system monitoring can minimize stressful and costly network failures. Progent can also utilize system monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft networks, or networks that incorporate a mix of OS platforms.
To get in touch with Progent about urgent phone-based support with UNIX, Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or go to Contact Progent.